Agenda 03/24/2026 Item #16B 5 (Approve the submittal of Collier Area Transit’s Title VI Program update to the Federal Transit Administration (FTA))3/24/2026
Item # 16.B.5
ID# 2026-500
Executive Summary
Recommendation to approve the submittal of Collier Area Transit’s Title VI Program update to the Federal Transit
Administration (FTA).
OBJECTIVE: To make certain that transit services made available are equitably distributed, and provide equal access
and mobility to any person, without regard to race, color, or national origin.
CONSIDERATIONS: The Collier County Board of County Commissioners (Board) has received Federal financial
assistance from the FTA, and as a condition of receiving this assistance, the Board must comply with Title 49 of the
Code of Federal Regulations (C.F.R.), part 43. The Board is required to have a Title VI Program in accordance with the
regulations of the U.S. Department of Transportation, as provided in Title 49 of the C.F.R. The Title VI Program
ensures equal access to any person without regard to race, color, or national origin, provides procedures for investigating
complaints and informs the public of their rights under Title VI. This program is updated every three (3) years and was
last submitted in 2023. Updates are required to comply with statutes and FTA requirements. Updates to the 2026 Title
VI plan includes public involvement, refreshed grant and fiscal data, and general revisions since the 2023 submission.
A copy of Resolution 2014-57 that adopts the Transit Title VI Program and authorizes the Transit Manager to sign all
documents required in connection with the program is attached to this summary for the Board’s reference.
The Title VI Program Update is going through the Collier Area Transit (CAT) Public Participation Plan, which includes
an endorsement from the Public Transit Advisory Committee. At the time of drafting this Executive Summary, the 30-
day public comment period for the Title VI Plan had not yet been completed but will expire on March 23, 2026, in
accordance with the Collier Area Transit Public Participation Plan. The document attached to this Item will be
considered the final Title VI Program Update unless substantive public comments are received during the public
comment period. Any substantive changes will be presented to the Board during the public hearing.
The Title VI Plan was reviewed and endorsed by the Public Transit Agency Committee on February 25, 2026.
With approval of the attached plan update, the Transit Title VI Plan will be submitted to the FTA and will be valid
through 2029.
This item is consistent with the Collier County strategic plan objective to design and maintain an effective transportation
system to reduce traffic congestion and improve the mobility of our residents and visitors. Additionally, the item is
consistent with the objective to support access to health, wellness, and human services.
FISCAL IMPACT: Approval of the Title VI Plan ensures compliance with federal requirements to receive annual
appropriations awarded by FTA. FTA grant programs are typically funded within CAT Grant Fund (4031).
GROWTH MANAGEMENT IMPACT: This item is consistent with the Growth Management Plan.
LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires a majority vote of the Board
for approval. – CLD
RECOMMENDATION(S): To approve the submittal of Collier Area Transit’s Title VI Program update to the Federal
Transit Administration (FTA).
PREPARED BY: Omar De Leon, Public Transit Manager, PTNE Division
ATTACHMENTS:
1. Title VI Program 2026 Final
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3/24/2026
Item # 16.B.5
ID# 2026-500
2. Title VI Program 2026 Final- Strikethrough and Underline
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COLLIER COUNTY BOARD OF COUNTY
COMMISSIONERS
COLLIER AREA TRANSIT (CAT)
TITLE VI PROGRAM
2026 - 2029
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Table of Contents
Introduction 4
Background 5
Title VI Program Policy Statement 7
Major Accomplishments Since 2020 Submittal 9
General Reporting Requirements 10
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA 10
FTA Civil Rights Assurance, DOT Title VI Assurance 12
Program Specific Requirements 12
Title VI Notice to the Public 12
Title VI Complaint Procedures 13
List of Transit-Related Title VI Investigations, Complaints or Lawsuits 15
Public Participation Plan 15
Limited English Proficiency 16
Membership Non-Elected Committees 35
Title VI Equity Analysis for New Facility Construction 37
Title VI Plan Approval 39
Requirements of Transit Providers 39
System Wide Service Standards and Policies 39
Other Areas of Title VI Considerations 45
Assessment of Compliance 46
List of Tables
Table 1: CAT Budget Fiscal Years 2018-2022 5
Table 2: Pending Grant Applications 10
Table 3: CAT Active Federal Grant Assistance 11
Table 4: Percent of Limited English Proficiency Households by Census Block Group 19
Table 5: Summary of Limited English Proficiency Persons within the CAT Service Area 26
Table 6: Percentage of Limited English Proficiency Students within Collier County Public Schools 27
Table 7: Service Changes Since the Last Title VI Update through January 2023 34
Table 8: Racial Composition of Bodies that Provide Input to Decision-Making Bodies 35
Table 9: Vehicle Load Standards 40
Table 10: CAT Service Levels by Routes 41
Table 11: On Time Performance 42
Table 12: CAT Minority Routes 43
Table 13: Annual Update of HHS Poverty Guidelines 60
Table 14: Fixed Route Capacities 60
Table 15: Demand Response Capacities 61
Table 16: Peer System Characteristics 64
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Table 17: CAT’s Performance Review Measures 64
Table 18: CAT’s General Indicator Peer Comparison 64
Table 19: Summary of Collier County’s Peer and Trend Analysis (2013-2018) 78
List of Maps
Map 1: Limited English Proficiency 19
Map 2: Bus Stop Amenity Locations for Limited English Proficiency Areas 45
Map 3: Minority Census Tracts and CAT Fixed Route & ADA Service Areas 48
Map 4: Low-Income Census Tracts and CAT Fixed Route & ADA Service Areas 49
List of Figures
Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area 25
Figure 2: CAT Operations and Maintenance Facility 37
Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility 38
Figures 4-25: Transit Development Plan (TDP) Peer Review 65-77
Appendix
A: Title VI Complaint Form 50-51
B: Certifications and Assurances 52-53
C: Sub-Recipient Monitoring Form 54-55
D: CAT Route Fare or Service Change Policy 56-59
E: Transit Development Plan Capacity Analysis 60-61
F: Transit Development Plan Peer Review 62-77
G: Sticker Survey Results 78-88
H: Community Agencies 89
I: Transit Manager Resolution 90-91
J: Fare Study 92
K: Latest TDP 92
L: PTGA Requirements 92
M: Public Participation Summary 93
M: Staff Training Documents on Title VI 93-123
O: Title VI Log Sheet 124
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Introduction
Collier Area Transit, (d.b.a. “CAT”) began its fixed route service in February 2001, offering service in Collier
County, to include the cities of Naples, Marco Island, and the Immokalee area. Collier Area Transit (CAT)
operates under the supervision of the Collier County Division of Public Transit and Neighborhood
Enhancement (PTNE) for the Collier County Transportation Management Services Department. CAT
provides public transit service including fixed-route bus, express bus, Americans with Disabilities (ADA)
and Transportation Disadvantaged (TD) paratransit service. CAT coordinates through the State of Florida
Commission for the Transportation Disadvantage with the transportation vendor providing public
transportation services to Medicaid individuals.
CAT is submitting this report to the Federal Transit Administration, (FTA), providing a program to ensure
that transit services made available is equitably distributed, and provides equal access and mobility to any
person, without regard to race, color, or national origin. This program is updated every three (3) years
and received approval by FTA through March 31, 2029.
This program update for 2026-2029 has been prepared pursuant to Title VI of the Civil Rights Act of 1964;
Title 49, Chapter 53, Section 5332 of the United States Code; and the FTA Circular 4702.1B, “Title VI
Requirements and Guidelines for Federal Transit Administration Recipients,” (October 1, 2012).
Additionally, this update summarizes the CAT transit service provisions since the last program was
approved. This update will provide compliance with all parameters of the FTA Title VI Program Checklist
for all applicable requirements of Transit Providers.
The objectives of this Title VI Program include the following:
1.Ensure that federally-assisted benefits and related services are made available and are equitably
distributed.
2.Ensure that the level and quality of federally-assisted services are sufficient to provide equal
access and mobility to all persons.
3.Ensure adequate opportunities for all to participate in the planning and decision-making
processes.
4.Ensure that placement of transit services and facilities are equitable.
5.Ensure that corrective and remedial actions are taken for all applications and receipts of federal
assistance to prevent discriminatory treatment of any beneficiary.
6.Provide procedures for investigating Title VI complaints.
7.Take responsible steps for ensuring that meaningful access to programs and activities is
provided for persons with Limited English Proficiency.
8.Inform the public of their rights under Title VI.
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Background
Collier County, like most jurisdictions, has been drastically impacted by the COVID 19 Pandemic over the
past few years, which severely decreased ridership and limited operations. Although the ridership has
slowly recovered as time has passed, our operations are still not where they were before the pandemic
hit. A strong local economy has also made it a challenge to continue to provide public transportation
services as disposable income has increased thus private cars have become much more of an affordable
mode of transportation. The challenge is now that with a reduction in ridership, CAT’s budget has
remained stagnant only seeing a very slight increase to cover inflation. Consequently, those truly needing
public transit are not seeing the increase in bus frequency or fixed-route coverage to meet their needs.
The low frequency and coverage issues are also affecting CAT’s ability to attract choice riders which too
hurts CAT’s revenue earning potential.
The ridership trends coupled with budget constraints has prompted service restructuring and adjustments
for efficiency purposes. The consultants at Kimley Horn along with CAT staff conducted a Comprehensive
Operations Analysis (COA) of the routes and operations at CAT and suggested route modifications in 2020
to maximize utilization of the available budget, increase efficiency and increase ridership while remaining
cost neutral in the short term. Table 1 presents the CAT budget over the past four years. Despite these
budgetary changes, CAT continues to provide public transit service aimed at serving the maximum number
of persons in the most efficient and equitable manner.
Table 1: CAT Budget
Fiscal Years 2022 - 20252025
Fiscal Year FY 2022 FY 2023 FY 2024 FY 2025
Fixed
Route
Budget
$7,931,900 $8,886,100 $9,494,900 $9,264,600
Paratransit
Budget $5,045,400 $5,639,500 $6,090,400 $7,015,800
Total $12,977,300 $14,525,600 $15,585,300 $16,280,400
Percent
Change 6.71% 12% .07% .04%
Over the past three years, CAT has participated in a number of compliance reviews with the Collier
Metropolitan Planning Organization (MPO), FDOT, and the FTA with regard to ensuring federal and state
guidelines are adhered to in transportation planning and service delivery.
Over the past three years, CAT has completed two (2) Minor Transit Development Plan (TDP) Updates and
a Major Transit Development Plan (TDP) Update completed in 2025. The TDP updates have allowed ample
opportunity for public input into the planning, service delivery, and capital investment program process.
CAT and its consultants have improvised amidst the pandemic and have conducted several surveys,
utilized social media and conducted virtual meetings in response to stay at home and social distancing
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orders. In addition to the public participation efforts, planning resources have also provided CAT with
significant data on its customers and the surrounding area that can be used for identification of service
area populations and any necessary equity analysis prior to proceeding with decision-making activities.
From the TDP on-board survey, CAT was able to identify its typical rider and determine its customers’
qualitative and quantitative opinions of the service provided and focus areas for future service and capital
purchases. The Major TDP also provides an in-depth analysis of how CAT performs in comparison with
peer agencies. Many aspects of the TDP will be utilized to support compliance with Title VI guidelines and
the full documents can be found on the CAT website at http://www.rideCAT.com.
The public transit services in Collier County, provided by CAT, are governed by the Collier County Board of
County Commissioners. The commissioners are elected in accordance with the State of Florida District
Designations as follows:
• District 1 – Rick LoCastro
• District 2 – Chris Hall
• District 3 – Burt Saunders
• District 4 – Dan Kowal
• District 5 – William L. McDaniel Jr.
The Collier County Board of County Commissioners is the official decision-making body for Collier County
and, because they are elected by the general public, CAT has no ability to ensure that there is adequate
representation of minorities on this body.
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Title VI Program Policy Statement
CAT operates under the Public Transit & Neighborhood Enhancement (PTNE) Division which is one of five
(5)Divisions within the Transportation Management Services Department of Collier County Government.
CAT is the provider of public transportation; whose purpose is to deliver quality public transportation
services to the general public. CAT’s employees who have extensive daily contact with the public,
recognize its responsibility to the community it serves and is committed to a policy of non-discrimination.
Governed by the Collier County Board of County Commissioners and serving the cities of Naples, Marco
Island, Everglades City, the Immokalee community, and other areas of unincorporated Collier County, CAT
complies with Title VI of the Civil Rights Act. It is CAT’s policy to ensure non-discriminatory transportation
practices throughout Collier County.
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin
in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no
person in the United States shall, on the grounds of race, color, or national origin, be excluded from
participation in, be denied the benefits of, or be subjected to discrimination under any program or activity
receiving federal financial assistance.
The Environmental Justice (EJ) component of the Title VI requirements guarantees fair treatment for all
people regardless of race and income. The requirements under EJ include CAT identifying and addressing,
as appropriate, any potential disproportionate and/or adverse impact of its programs, policies, and
activities on minority and low-income populations. In addition to EJ considerations in the administration
of public transit, CAT will undertake reasonable steps to ensure that Limited English Proficiency (LEP)
persons have meaningful access to programs, services, and information.
The three fundamental Environmental Justice concepts are to:
1.Avoid, minimize, or mitigate disproportionately high and adverse human health or environmental
effects, including social and economic effects, on minority and low-income populations.
2.Ensure the full and fair participation by all potentially affected communities in the transportation
decision-making process.
3.Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-
income populations.
The Public Transit Manager has been designated as the CAT Civil Rights Officer responsible for civil rights
compliance and monitoring to ensure the nondiscriminatory provision of transit services and programs.
In addition to the Transit Manager, the PTNE Director and all Transit agency staff share in the responsibility
of making CAT’s Title VI program a success. Title VI compliance is given the utmost importance by CAT and
its governing board.
To request a copy of the agency’s Title VI Program, contact the Public Transit & Neighborhood
Enhancement (PTNE) Division at the phone number, e-mail, or physical address provided below or access
it on the CAT website at http://www.rideCAT.com. Any person who believes that they have been denied
a benefit, excluded from participation in, or discriminated against under Title VI has the right to file a
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Major Accomplishments since the 2023 Title VI Submittal
Collier Area Transit has made the following improvements to the system to better the operations and
services provided to its passengers in accordance with FTA regulations since the last Tittle VI submittal:
• Route Changes and Improvements – We have consistently modified the timing of the routes in
a seasonal capacity. As well as adjusting the length of daily service hours during each season and
ensuring reliability of the service during the “in” Season schedule instead of the “out” of Season
schedule.
• Frequency Improvements – There have been changes to the Route 24 to increase frequency to
ensure revenue service is allocated to areas needing it most.
• Bus Shelter Construction – 10 bus shelters were installed with solar lighting to enhance security
measures.
• ADA Bus Stop Improvements - CAT obtained grant funding for the design and construction of bus
stop improvements to meet ADA accessibility standards. 14 ADA bus stops were designed and
constructed.
• Major TDP- The Transit Development Plan (TDP) analysis presents a comprehensive evaluation
of Collier Area Transit (CAT), identifying key performance trends, demographic shifts, and
strategic recommendations to enhance transit service.
Collier Area Transit, part of the Public Transit and Neighborhood Enhancement Division of Collier
County Government in partnership with the Collier MPO and Stantec, developed a major update
to the Transit Development Plan. The TDP reviews financial and business plans updating its
Transit Development Plan (TDP) every five years. The Transit Development Plan serves as a Ten-
Year strategic guide for public transportation services provided to the residents, visitors, and
employers in Collier County. The plan examines business practices and services to develop
strategies and data-driven recommendations that identify service needs, prioritize
improvements, and appropriately allocate resources to deliver efficient and effective
transportation and mobility services. Public Involvement, a key goal and emphasis area for the
plan.
Zero Emissions Study - Collier County Public Transit and Neighborhood Enhancement (PTNE), in
partnership with the Collier MPO and Benesch, led the development of a Zero Emissions Vehicle Transition
Plan for the CAT system to support long-term sustainability, operational efficiency, and expanded funding
opportunities. The study evaluated fleet needs, service demand, and alternative fuel technologies such as
battery-electric and hydrogen fuel cell buses, while identifying infrastructure, workforce training, and
facility upgrades required for implementation. Supported by industry best practices, federal guidance,
and stakeholder input, the plan outlines a phased and financially responsible transition strategy aligned
with County environmental goals and designed to strengthen competitiveness for future FTA and grant
funding.
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General Reporting Requirements
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA
As of February 10, 2026, CAT had the following pending grant applications:
The pending grants are listed below:
Table 2: Pending Grant Applications
Application Name Application Name2
Temporary Application
Number
1032-2024-1 FY23 Section 5324 Emergency Relief for
IAN 1032-2024-1
FL-2019-025-02 FY 18 Section 5324 Emergency Relief for
Irma FL-2019-025-02
FDOT USC 5311 Non-Urbanized Formula Grant
FDOT USC 5310 Transportation for Elderly Persons
FDOT USC 5339 Rural Capital Assistance Grant
CAT utilizes the active grants listed in Table 2 to support public transit services in Collier County. Some
of these grants cover multiple fiscal years.
Table 3: CAT Active Federal Grant Assistance
Project # Grant Name/FAIN Awarded Amount Avail Funds
33243 5307 FY13 XU-062 $336,872.00 $10,699.80
33510 5339 FY16 17-017 $299,327.00 $182,476.00
33511 5307 FY17 XU 17-055 $80,000.00 $8,536.90
33552 5339 FY17 18-008 $299,889.00 $0.00
33590 5324 FY18 DR 19-025 (IRMA) $386,920.00 $213,962.55
33623 5307 XU 19-028 $286,180.00 $21,495.55
33682 5307 FY20 20-046 (CARES) $8,158,684.00 $287,083.00
33702 5307 FY20 20-103 $2,882,918.00 $25,405.95
33720 5307 XU 20-091 $500,000.00 $0.00
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33732 5307 XU 20-115 $250,000.00 $26,578.05
33736 5339 (b) 21-033 $9,020,000.00 $5,418,570.00
33767 5307 FY21 22-005 $3,019,597.00 $1,104,882.00
33768 5339 FY21 22-005 $367,591.00 $367,591.00
33794 5307 FY21 22-015 (ARP) $1,595,333.00 $0.00
33832 5339 FY22 23-011 $352,333.00 $352,333.00
33833 5307 FY22 23-011 $3,864,850.00 $1,386,506.01
33871 5307 FY23 23-084 $3,933,690.00 $1,182,600.63
33872 5339 FY23 23-084 $362,341.00 $218,713.00
33878 5307 XU 24-059 $5,500,000.00 $5,499,999.76
33912 5339 FY24 24-066 $474,920.00 $0.00
33913 5307 FY24 24-066 $2,346,899.00 $580,200.61
33913 5307 FY24 24-066 $2,810,390.00 $231,181.46
33923
Community Project Funding 25-079 (Congress-Diaz
Balard) $4,190,000.00 $4,190,000.00
33951 5339 FY25 25-089 $502,127.00 $502,127.00
33952 5307 FY25 25-089 $2,740,619.00 $2,376,375.62
33952 5307 FY25 25-089 $2,817,869.00 $816,640.73
FTA Civil Rights Assurance, DOT Title VI Assurance
CAT submitted the Fiscal Year 2025 Certifications and Assurances in FTA’s Transit Award Management
System (TrAMS). A copy of the signed Certifications and Assurances is provided in Appendix A, including
the 01 Assurance required for each applicant, which incorporates the following sections:
D. Non-Discrimination Assurance
E. Assurance of Non-Discrimination on the basis of disability
The Certifications and Assurances were electronically signed and submitted on May 30, 2025. CAT has a
process in place that staff follows to prepare for the annual execution of the FTA Annual Certifications and
Assurances. Transit staff prepares a request to the County Attorney’s Office for review and approval. Upon
review, the Transportation Management Services Department Head is notified of the County Attorney’s
approval and the Department Head executes the document. The Collier County Board of County
Commissioners has delegated the Transportation Management Services Department Head with the
obligation to review and execute the Certifications and Assurances. Upon review and acceptance, the
County Attorney, and the Transportation Management Service Department Head complete the
requirements for execution of the Certifications and Assurances.
Program Specific Requirements
The following information addresses Title VI general reporting requirements as described in FTA Circular
4702.1B.
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Title VI Notice to the Public
A Title VI Notice to the Public must be displayed to inform a recipient’s customer of their rights under Title
VI. At a minimum, recipients must post the notice on the agency’s website, in public areas of the agency’s
office(s), and on fixed routes.
The following Title VI Notice to the Public is posted in the Collier Area Transit’s administrative offices, on
the buses, website, and terminals.
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Title VI Complaint Procedures
As a recipient of federal financial assistance, Collier Area Transit (CAT) has the following Title VI complaint
procedures in place.
Filing a Discrimination Complaint
Collier County has provided procedures for filing complaints alleging discrimination on the basis of race,
color, or national origin. Information on how to file a complaint is provided through the County Manager’s
Office of Equal Employment Opportunity, on CAT’s website, and appears routinely on publications,
interior bus cards, schedules, and on other materials available at public facilities. The information is also
posted at the CAT administrative facility, at the Transfer terminals, and at other public facilities frequented
by transit users such as libraries and community health centers.
Any person who believes that he or she, individually or as a member of any specific class of persons, has
been subjected to discrimination on the basis of race, color, or national origin may file a written complaint
with the FTA or the Secretary of Transportation. Persons are encouraged to first notify Collier County and
file a complaint through the local office.
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Any person who believes that he, or she, or any specific class of persons, has been subjected to
discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and
related statutes, under CAT’s program of transit service delivery or related services or programs is
encouraged to file a report with Public Transit and Neighborhood Enhancement at:
Public Transit and Neighborhood Enhancement Division
8300 Radio Road Naples, Fl 34104
Telephone (239) 252-4996, fax (239) 252-6534
www.rideCAT.com
CAT encourages the filing of a complaint in writing and includes a name, addresses, and other information
so that the individual may be contacted regarding the matter. A copy of the Title VI Complaint Form is
provided to document all pertinent information regarding the complaint.
All complaints received within 180 days of the incident are processed and investigated by CAT. A
preliminary review to determine jurisdiction is conducted and if within CAT’s authority and investigation
is conducted. The complainant will receive an acknowledgement letter informing her/him whether the
complaint will be investigated by CAT or the OEO.
CAT has 30 days to investigate the complaint. If more information is needed to resolve the case, CAT may
contact the complainant. The complainant has 30 business days from the date of the letter to send
requested information to the investigator assigned to the case. If the investigator is not contacted by the
complainant or does not receive the additional information within 30 business days, CAT can
administratively close the case. A case can also be administratively closed if the complainant no longer
wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a
closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there
was not a Title VI violation and that the case will be closed. An LOF summaries that the allegations and
the interviews regarding the alleged incident, and explains whether any disciplinary action, additional
training of the staff member, or if any other action will occur. If the complainant wishes to appeal the
decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration
File a complaint by completing the FTA complaint form (PDF). The complaint form must be signed and
mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
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Title VI Complaint Form
The CAT Title VI complaint form and associated procedures are available in English, Spanish, and Creole
in Appendix A of this plan as well as on the CAT website. If the information is needed in other languages
spoken by LEP populations CAT will accommodate that request.
List of Transit-Related Title VI Investigations, Complaints or Lawsuits
Members of the public and staff who believe that they have been discriminated against based on race,
color, national origin, age, gender, or disability are afforded the opportunity to have their concern
documented. The public has the option to convey their concern via direct phone communication with a
customer service representative, face to face during regular business hours, via the internet in the form
of an email, or written correspondence. Complaints are documented and tracked for investigation. Once
the investigation is completed, the customer is notified of the outcome of the investigation. If the
customer is not satisfied with the outcome of the investigation, they are then referred to the Public Transit
Director for escalation. Internal files have been reviewed to determine whether there were and
complaints filed or concluded between submittal of the last Title VI Plan in March 2023 through February
2026 that raised to the level of a Title VI complaint.
There were no external complaints or internal complaints filed by management during this time period.
MV Contract Transportation, Inc. is the vendor hired by the County to provide Transit operations service
since 2019. There have been no complaints registered to the vendors during their contract period with
Collier County., Inc.
Had there been any complaints received they would have been given the highest priority and thoroughly
investigated to ensure that any substantiated complaint is addressed and that appropriate follow-up
actions are taken to correct discriminatory actions and prevent future discriminatory policies, practices,
and environments.
Public Participation Plan
The following section includes information about CAT’s Public Participation Plan, including information
about outreach methods to engage minority and limited English proficient populations (LEP), as well as a
summary of outreach efforts made since the last Title VI Program submission
Public Involvement
CAT’s public involvement process is two-fold in that the CAT has its own Public Participation Plan (PPP)
but the agency also participated in the Collier Metropolitan Planning Organization (MPO) public
involvement activities with joint projects to ensure that a wider range of opportunities are available for
all persons to provide feedback on public transit service. The CAT process has been designed to obtain a
wide range of input from the community of both users and non-users. The CAT PPP can be reviewed in its
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entirety on the CAT website at www.rideCAT.com and additional details on the public involvement
activities are found in the Limited English Proficiency section of this Plan.
Through participation with the community, CAT can gather public input on a daily basis. As part of the
public involvement, the general public is provided an opportunity to comment on CAT’s services and
capital investments through the Public Transit Advisory Committee (PTAC), the MPO Committees and
MPO Board Meetings. They also are provided an additional opportunity when those same items viewed
through the MPO process are taken to the Collier County Board of County Commissioners.
CAT recognizes that in compliance with Title VI, public involvement activities must focus on low-income
and minority populations and thereby ensures access to the transportation planning process for low-
income and minority populations through its public involvement process.
As part of CAT’s public outreach process all meeting notices, press releases, and public service
announcements are translated into other languages as requested or needed based on documentation of
previous requests. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions. Bus cards and printed schedules are also utilized to
convey information on CAT’s Title VI requirements.
Future service planning efforts often include the dissemination of customer demographic and opinion
surveys to collect information about who is using the service and how the service could be improved for
those persons. CAT disseminates on-board surveys in English, Spanish and Creole to ensure that non-
English speaking customers have meaningful access to provide input in the planning process. This process
also reaches out to obtain input from low-income and minority persons who may not attend a formal
public meeting.
Limited English Proficiency
Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (LEP),
was signed by President Clinton in August 2000. The Executive Order directs each federal agency to
examine the services it provides and develop and implement a system by which LEP persons can
meaningfully access those services. Failure to ensure opportunities for LEP persons to effectively
participate in or benefit from federally-assisted programs may constitute national origin discrimination.
As a public transportation provider receiving federal funding from the U.S. Department of Transportation
(DOT), CAT has a responsibility, under Title VI of the Civil Rights Act of 1964, to take reasonable steps to
ensure that LEP persons have meaningful access to benefits, services, information, and other important
programs and activities provided by CAT. LEP persons include individuals who have a limited ability to
read, write, speak, or understand English. Many LEP persons rely on public transit services to achieve
greater mobility and access to employment. Creating a positive environment for LEP persons may help to
retain existing riders and attract new riders who otherwise would be excluded based on language barriers.
The DOT developed LEP guidance to assist public transit agencies in determining the best ways to comply
Page 3627 of 6641
17
TITLE VI PROGRAM 2026 - 2029
with the statutory and regulatory LEP obligations. Transit agencies should conduct an LEP needs
assessment based on the four-factor framework.
Four-Factor Framework
The four-factor framework includes four steps that assist transit agencies in developing a cost-effective
mix of language assistance measures. The factors that should be considered during the LEP needs
assessment include:
1. The number and proportion of LEP persons served or encountered in the eligible service
population;
2. The frequency with which LEP persons come into contact with the agency’s programs,
activities, and services;
3. The importance of the programs, activities, and services to LEP persons; and
4. The cost and resources available.
Collier Area Transit (CAT) Service Area
CAT provides over 800,000 Fixed Route trips each year within the Collier County area. CAT is continually
providing information to LEP residents of the community. Approximately 34.7% percent of the population
residing in the CAT service area who are five years of age or older speak a language other than English.
Due to the number of persons speaking a language other than English, CAT has translated the system
maps into Spanish and provides instructive information to the public on its website in Spanish and Creole.
The County website also has a device that allows viewers to translate the information on the website into
Spanish, Creole, French and German. In addition, CAT provides printed information in Spanish at all
stations and public locations disseminating CAT information.
CAT has developed this LEP Plan to document the steps being taken to provide assistance for LEP persons
seeking meaningful access to CAT programs and to identify any additional LEP needs that are not being
met through the existing information dissemination processes.
The number and proportion of LEP persons within the CAT service area was assessed using the 2020
American Community Survey (ACS) 5-year estimates. The ACS data were reviewed to determine the
number of households who speak English “very well” and “less than very well” for each Census tract within
the CAT service area. Collier County Public Schools (CCPS) enrollment data were also assessed to
determine the percentage of LEP children who may encounter CAT services. In addition, community
organizations that serve LEP persons can provide input that confirms the data collected from other
sources.
The geographic boundaries of the CAT service area and the existing routes that have been modified based
on recent recommendations from the CAT staff are presented in Map 1. All Census Block Groups with an
LEP population percentage above the Collier County average (15%) are depicted in the two darkest green
colors.
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TITLE VI PROGRAM 2026 - 2029
Map 1: Limited English Proficiency
Table 4 presents the percentage of LEP households per nationality for all Census Block Groups within the
CAT service area. In addition, Table 4 details the number of households in each of the four major language
categories who speak English “less than very well.” These four major language categories include Spanish,
Indo-European, Asian-Pacific Island, and all other populations.
Table 4: Percent of Limited English Proficiency Households by Census Block Groups
Block GroupaGroup
Engli
sh
Hous
e-
holds Spanish LEP
House-holds
Other-Indo
European
Languages LEP
Households
Asian
and
Pacific
Island
LEP
House-
holds
Other
Languag
es LEP
Househo
lds
Total LEP
Household
s of Total
Household
s
Percent
LEP
Household
s of Total
Household
s
Total
LEP
House
-holds
Page 3629 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 1; Census
Tract 1.01; Collier County;
Florida
362
0 46 0 6 52 12.56% 414
Block Group 2; Census
Tract 1.01; Collier County;
Florida
416
10 0 8 0 18 4.15% 434
Block Group 1; Census
Tract 1.02; Collier County;
Florida
418
16 4 0 0 20 4.57% 438
sBlock Group 2; Census
Tract 1.02; Collier County;
Florida
307
32 18 0 0 50 14.01% 357
Block Group 1; Census
Tract 2; Collier County;
Florida
303
4 7 0 0 11 3.50% 314
Block Group 2; Census
Tract 2; Collier County;
Florida
466
16 15 0 0 31 6.24% 497
Block Group 1; Census
Tract 3.01; Collier County;
Florida
164
15 68 0 0 83 33.60% 247
Block Group 2; Census
Tract 3.01; Collier County;
Florida
456
14 26 7 0 47 9.34% 503
Block Group 3; Census
Tract 3.01; Collier County;
Florida
325
12 51 7 25 95 22.62% 420
Block Group 4; Census
Tract 3.01; Collier County;
Florida
352
23 0 0 0 23 6.13% 375
Block Group 1; Census
Tract 3.02; Collier County;
Florida
348
22 56 0 0 78 18.31% 426
Block Group 2; Census Tract 3.02;
Collier County; Florida 1090 0 16 0 0 16 12.80% 125
Block Group 1; Census
Tract 4.01; Collier County;
Florida
981
31 49 6 0 86 8.06% 1,067
Block Group 2; Census
Tract 4.01; Collier County;
Florida
228
19 0 0 0 19 7.69% 247
Block Group 1; Census Tract 4.02;
Collier County; Florida 4380 0 20 0 0 20 4.37% 458
Block Group 2; Census Tract 4.02;
Collier County; Florida 4190 0 0 016 16 3.68% 435
Block Group 3; Census Tract 4.02;
Collier County; Florida 2370 0 0 0 0 0.00% 237
Block Group 1; Census
Tract 5; Collier County;
Florida
471
14 15 0 0 29 5.80% 500
Block Group 2; Census
Tract 5; Collier County;
Florida
278
7 16 6 14 43 13.40% 321
Block Group 1; Census
Tract 6; Collier County;
Florida
489
44 19 0 0 63 11.41% 552
Block Group 1; Census
Tract 7; Collier County;
Florida
429
94 57 0 0 151 26.03% 580
Block Group 1; Census
Tract 101.02; Collier
County; Florida
666
12 33 0 0 45 6.33% 711
Block Group 2; Census
Tract 101.02; Collier
County; Florida
612
18 0 0 0 18 2.86% 630
Page 3630 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 3; Census
Tract 101.02; Collier
County; Florida
486
68 29 30 0 127 20.72% 613
Block Group 4; Census
Tract 101.02; Collier
County; Florida
809
94 67 0 0 161 16.60% 970
Block Group 1; Census
Tract 101.07; Collier
County; Florida
637
131 70 0 0 201 23.99% 838
Block Group 2; Census
Tract 101.07; Collier
County; Florida
199
62 34 0 0 96 32.54% 295
Block Group 3; Census
Tract 101.07; Collier
County; Florida
794
52 28 0 0 80 9.15% 874
Block Group 1; Census
Tract 101.08; Collier
County; Florida
803
105 30 0 0 135 14.39% 938
Block Group 2; Census
Tract 101.08; Collier
County; Florida
381
60 0 0 0 60 13.61% 441
Block Group 1; Census
Tract 101.09; Collier
County; Florida
133
11 22 0 0 33 19.88% 166
Block Group 2; Census
Tract 101.09; Collier
County; Florida
174
5 4 0 0 9 4.92% 183
Block Group 3; Census
Tract 101.09; Collier
County; Florida
237
46 26 0 0 72 23.30% 309
Block Group 1; Census
Tract 101.10; Collier
County; Florida
111
54 26 0 0 80 41.88% 191
Block Group 2; Census
Tract 101.10; Collier
County; Florida
346
98 0 7 0 105 23.28% 451
Block Group 3; Census
Tract 101.10; Collier
County; Florida
281
217 29 0 0 246 46.68% 527
Block Group 4; Census Tract 101.10;
Collier County; Florida 3240 0 176 0 0 176 35.20% 500
Block Group 1; Census
Tract 101.11; Collier
County; Florida
643
33 7 0 0 40 5.86% 683
Block Group 2; Census Tract 101.11;
Collier County; Florida 6290 0 10 0 0 10 1.56% 639
Block Group 3; Census Tract 101.11;
Collier County; Florida 3090 0 10 0 0 10 3.13% 319
Block Group 1; Census
Tract 101.12; Collier
County; Florida
292
6 55 10 0 71 19.56% 363
Block Group 2; Census
Tract 101.12; Collier
County; Florida
484
83 146 0 0 229 32.12% 713
Block Group 1; Census Tract 101.13;
Collier County; Florida 5970 0 16 0 0 16 2.61% 613
Block Group 2; Census
Tract 101.13; Collier
County; Florida
502
34 43 0 0 77 13.30% 579
Block Group 3; Census Tract 101.13;
Collier County; Florida 3770 0 0 0 0 0.00% 377
Block Group 1; Census
Tract 101.14; Collier
County; Florida
524
26 31 0 34 91 14.80% 615
Page 3631 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 2; Census
Tract 101.14; Collier
County; Florida
360
20 10 0 14 44 10.89% 404
Block Group 1; Census
Tract 102.05; Collier
County; Florida
400
9 22 0 0 31 7.19% 431
Block Group 2; Census
Tract 102.05; Collier
County; Florida
312
34 0 80 0 114 26.76% 426
Block Group 3; Census
Tract 102.05; Collier
County; Florida
459
9 61 0 0 70 13.23% 529
Block Group 1; Census
Tract 102.08; Collier
County; Florida
301
14 11 0 0 25 7.67% 326
Block Group 2; Census Tract 102.08;
Collier County; Florida 4090 0 39 0 0 39 8.71% 448
Block Group 3; Census Tract 102.08;
Collier County; Florida 6060 0 44 8 0 52 7.90% 658
Block Group 4; Census Tract 102.08;
Collier County; Florida 3750 0 48 0 0 48 11.35% 423
Block Group 1; Census Tract 102.09;
Collier County; Florida 4220 0 53 0 0 53 11.16% 475
Block Group 2; Census
Tract 102.09; Collier
County; Florida
621
34 67 13 0 114 15.51% 735
Block Group 3; Census
Tract 102.09; Collier
County; Florida
275
30 47 0 0 77 21.88% 352
Block Group 1; Census
Tract 102.10; Collier
County; Florida
717
81 95 1 0 177 19.80% 894
Block Group 2; Census
Tract 102.10; Collier
County; Florida
906
100 24 14 0 138 13.22% 1,044
Block Group 1; Census
Tract 102.11; Collier
County; Florida
444
109 56 49 0 214 32.52% 658
Block Group 2; Census
Tract 102.11; Collier
County; Florida
390
65 78 0 0 143 26.83% 533
Block Group 1; Census
Tract 102.13; Collier
County; Florida
183
62 80 0 0 142 43.69% 325
Block Group 2; Census
Tract 102.13; Collier
County; Florida
678
62 119 0 0 181 21.07% 859
Block Group 3; Census
Tract 102.13; Collier
County; Florida
691
77 77 0 0 154 18.22% 845
Block Group 1; Census Tract 102.15;
Collier County; Florida 3880 0 17 0 4 21 5.13% 409
Block Group 2; Census Tract 102.15;
Collier County; Florida 4590 0 24 26 0 50 9.82% 509
Block Group 3; Census
Tract 102.15; Collier
County; Florida
747
12 17 0 0 29 3.74% 776
Block Group 1; Census
Tract 102.16; Collier
County; Florida
326
138 85 0 6 229 41.26% 555
Block Group 2; Census
Tract 102.16; Collier
County; Florida
403
36 110 0 0 146 26.59% 549
Page 3632 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 3; Census
Tract 102.16; Collier
County; Florida
392
54 33 0 10 97 19.84% 489
Block Group 1; Census
Tract 102.17; Collier
County; Florida
298
7 77 8 0 92 23.59% 390
Block Group 2; Census
Tract 102.17; Collier
County; Florida
648
39 61 0 0 100 13.37% 748
Block Group 1; Census
Tract 103; Collier County;
Florida
793
260 72 0 0 332 29.51% 1,125
Block Group 2; Census
Tract 103; Collier County;
Florida
329
12 7 0 29 48 12.73% 377
Block Group 3; Census Tract 103;
Collier County; Florida 2140 0 17 0 0 17 7.36% 231
Block Group 1; Census
Tract 104.01; Collier
County; Florida
645
61 9 0 0 70 9.79% 715
Block Group 2; Census
Tract 104.01; Collier
County; Florida
628
190 21 16 0 227 26.55% 855
Block Group 1; Census
Tract 104.08; Collier
County; Florida
418
202 56 0 0 258 38.17% 676
Block Group 2; Census
Tract 104.08; Collier
County; Florida
274
77 45 55 0 177 39.25% 451
Block Group 1; Census
Tract 104.11; Collier
County; Florida
372
456 66 41 0 563 60.21% 935
Block Group 2; Census
Tract 104.11; Collier
County; Florida
165
256 136 0 0 392 70.38% 557
Block Group 3; Census
Tract 104.11; Collier
County; Florida
25
292 10 13 0 315 92.65% 340
Block Group 4; Census
Tract 104.11; Collier
County; Florida
88
258 79 0 0 337 79.29% 425
Block Group 1; Census
Tract 104.16; Collier
County; Florida
746
84 50 0 19 153 17.02% 899
Block Group 2; Census
Tract 104.16; Collier
County; Florida
618
83 71 0 0 154 19.95% 772
Block Group 3; Census
Tract 104.16; Collier
County; Florida
678
70 114 0 0 184 21.35% 862
Block Group 1; Census
Tract 104.19; Collier
County; Florida
152
307 128 0 0 435 74.11% 587
Block Group 2; Census
Tract 104.19; Collier
County; Florida
65
426 67 0 0 493 88.35% 558
Block Group 1; Census
Tract 104.20; Collier
County; Florida
206
408 39 0 0 447 68.45% 653
Block Group 2; Census
Tract 104.20; Collier
County; Florida
151
568 106 11 0 685 81.94% 836
Block Group 3; Census
Tract 104.20; Collier
County; Florida
153
344 56 0 0 400 72.33% 553
Page 3633 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 1; Census
Tract 104.21; Collier
County; Florida
75
482 12 0 0 494 86.82% 569
Block Group 2; Census
Tract 104.21; Collier
County; Florida
90
238 56 0 0 294 76.56% 384
Block Group 3; Census
Tract 104.21; Collier
County; Florida
0
400 15 0 0 415 100.00% 415
Block Group 1; Census
Tract 104.22; Collier
County; Florida
62
249 75 0 0 324 83.94% 386
Block Group 2; Census
Tract 104.22; Collier
County; Florida
336
395 108 0 0 503 59.95% 839
Block Group 1; Census
Tract 104.23; Collier
County; Florida
554
173 229 31 0 433 43.87% 987
Block Group 2; Census Tract 104.23;
Collier County; Florida 4740 0 0 0 0 0.00% 474
Block Group 3; Census
Tract 104.23; Collier
County; Florida
1,358
222 247 0 0 469 25.67% 1,827
Block Group 4; Census
Tract 104.23; Collier
County; Florida
399
81 156 4 0 241 37.66% 640
Block Group 1; Census
Tract 104.24; Collier
County; Florida
1,090
313 20 0 0 333 23.40% 1,423
Block Group 2; Census
Tract 104.24; Collier
County; Florida
330
418 0 0 0 418 55.88% 748
Block Group 1; Census
Tract 104.25; Collier
County; Florida
508
299 13 19 0 331 39.45% 839
Block Group 1; Census
Tract 104.26; Collier
County; Florida
295
56 0 0 0 56 15.95% 351
Block Group 2; Census
Tract 104.26; Collier
County; Florida
606
112 26 36 0 174 22.31% 780
Block Group 3; Census
Tract 104.26; Collier
County; Florida
411
251 28 12 0 291 41.45% 702
Block Group 1; Census
Tract 104.27; Collier
County; Florida
316
90 15 0 0 105 24.94% 421
Block Group 1; Census
Tract 104.28; Collier
County; Florida
270
525 74 0 0 599 68.93% 869
Block Group 2; Census
Tract 104.28; Collier
County; Florida
717
517 116 0 15 648 47.47% 1,365
Block Group 3; Census
Tract 104.28; Collier
County; Florida
235
166 17 0 0 183 43.78% 418
Block Group 1; Census
Tract 104.29; Collier
County; Florida
454
56 92 0 0 148 24.58% 602
Block Group 2; Census Tract 104.29;
Collier County; Florida 4200 0 20 0 10 30 6.67% 450
Block Group 1; Census
Tract 104.30; Collier
County; Florida
976
208 88 0 0 296 23.27% 1,272
Page 3634 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 2; Census
Tract 104.30; Collier
County; Florida
115
117 15 69 0 201 63.61% 316
Block Group 3; Census Tract 104.30;
Collier County; Florida 4170 0 45 6 7 58 12.21% 475
Block Group 1; Census
Tract 104.31; Collier
County; Florida
420
43 19 0 0 62 12.86% 482
Block Group 2; Census
Tract 104.31; Collier
County; Florida
192
54 22 72 26 174 47.54% 366
Block Group 1; Census
Tract 104.32; Collier
County; Florida
567
15 16 0 0 31 5.18% 598
Block Group 2; Census
Tract 104.32; Collier
County; Florida
488
11 24 20 0 55 10.13% 543
Block Group 3; Census
Tract 104.32; Collier
County; Florida
466
55 48 18 0 121 20.61% 587
Block Group 1; Census
Tract 104.33; Collier
County; Florida
445
63 0 0 15 78 14.91% 523
Block Group 2; Census
Tract 104.33; Collier
County; Florida
224
202 10 0 0 212 48.62% 436
Block Group 1; Census Tract 104.34;
Collier County; Florida 5260 0 027 0 27 04.88% 553
Block Group 2; Census
Tract 104.34; Collier
County; Florida
955
359 53 0 0 412 30.14% 1,367
Block Group 3; Census
Tract 104.34; Collier
County; Florida
351
169 0 0 0 169 32.50% 520
Block Group 4; Census
Tract 104.34; Collier
County; Florida
613
52 69 0 0 121 16.49% 734
Block Group 1; Census
Tract 104.35; Collier
County; Florida
842
62 53 0 0 115 12.02% 957
Block Group 2; Census
Tract 104.35; Collier
County; Florida
629
13 135 0 0 148 19.05% 777
Block Group 3; Census
Tract 104.35; Collier
County; Florida
532
53 98 0 0 151 22.11% 683
Block Group 1; Census
Tract 104.36; Collier
County; Florida
1,168
61 100 0 0 161 12.11% 1,329
Block Group 2; Census
Tract 104.36; Collier
County; Florida
693
696 150 23 0 869 55.63% 1,562
Block Group 3; Census
Tract 104.36; Collier
County; Florida
174
62 0 37 0 99 36.26% 273
Block Group 1; Census
Tract 104.37; Collier
County; Florida
429
151 43 18 0 212 33.07% 641
Block Group 2; Census
Tract 104.37; Collier
County; Florida
280
27 15 0 0 42 13.04% 322
Block Group 1; Census
Tract 104.38; Collier
County; Florida
498
147 121 53 0 321 39.19% 819
Page 3635 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 2; Census
Tract 104.38; Collier
County; Florida
560
59 53 31 16 159 22.11% 719
Block Group 3; Census Tract 104.38;
Collier County; Florida 2850 0 52 0 14 66 18.80% 351
Block Group 1; Census
Tract 105.08; Collier
County; Florida
468
208 309 0 0 517 52.49% 985
Block Group 2; Census
Tract 105.08; Collier
County; Florida
807
67 102 14 0 183 18.48% 990
Block Group 1; Census
Tract 105.11; Collier
County; Florida
636
149 101 66 0 316 33.19% 952
Block Group 2; Census
Tract 105.11; Collier
County; Florida
405
356 180 101 0 637 61.13% 1,042
Block Group 1; Census
Tract 105.12; Collier
County; Florida
354
141 115 0 0 256 41.97% 610
Block Group 2; Census
Tract 105.12; Collier
County; Florida
216
233 31 0 10 274 55.92% 490
Block Group 1; Census
Tract 105.13; Collier
County; Florida
118
218 0 0 0 218 64.88% 336
Block Group 2; Census
Tract 105.13; Collier
County; Florida
420
134 64 51 0 249 37.22% 669
Block Group 1; Census
Tract 105.14; Collier
County; Florida
451
108 36 16 8 168 27.14% 619
Block Group 2; Census Tract 105.14;
Collier County; Florida 46311 11 27 0 0 38 7.58% 501
Block Group 3; Census
Tract 105.14; Collier
County; Florida
258
19 22 9 0 50 16.23% 308
Block Group 1; Census
Tract 105.15; Collier
County; Florida
461
21 6 0 0 27 5.53% 488
Block Group 2; Census Tract 105.15;
Collier County; Florida 6520 0 8 0 0 8 1.21% 660
Block Group 1; Census
Tract 105.16; Collier
County; Florida
659
153 33 0 0 186 22.01% 845
Block Group 2; Census
Tract 105.16; Collier
County; Florida
327
38 26 9 0 73 18.25% 400
Block Group 1; Census
Tract 105.17; Collier
County; Florida
709
59 34 0 0 93 11.60% 802
Block Group 1; Census
Tract 105.18; Collier
County; Florida
267
97 53 0 0 150 35.97% 417
Block Group 2; Census
Tract 105.18; Collier
County; Florida
650
48 158 0 0 206 24.07% 856
Block Group 3; Census
Tract 105.18; Collier
County; Florida
1,167
95 101 0 0 196 14.38% 1,363
Block Group 1; Census
Tract 105.19; Collier
County; Florida
380
159 38 5 0 202 34.71% 582
Page 3636 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 2; Census
Tract 105.19; Collier
County; Florida
332
199 60 0 0 259 43.82% 591
Block Group 1; Census
Tract 105.20; Collier
County; Florida
252
413 122 14 0 549 68.54% 801
Block Group 2; Census
Tract 105.20; Collier
County; Florida
478
21 35 0 0 56 10.49% 534
Block Group 1; Census
Tract 106.01; Collier
County; Florida
388
73 18 0 0 91 19.00% 479
Block Group 2; Census
Tract 106.01; Collier
County; Florida
222
186 31 0 0 217 49.43% 439
Block Group 1; Census
Tract 106.02; Collier
County; Florida
834
29 29 0 0 58 6.50% 892
Block Group 2; Census
Tract 106.02; Collier
County; Florida
367
352 26 22 0 400 52.15% 767
Block Group 1; Census Tract 106.04;
Collier County; Florida 56811 11 69 0 0 80 12.35% 648
Block Group 2; Census Tract 106.04;
Collier County; Florida 79114 14 94 26 16 150 15.94% 941
Block Group 1; Census
Tract 106.05; Collier
County; Florida
347
109 41 0 0 150 30.18% 497
Block Group 2; Census
Tract 106.05; Collier
County; Florida
355
59 21 11 0 91 20.40% 446
Block Group 3; Census
Tract 106.05; Collier
County; Florida
384
115 124 1 0 240 38.46% 624
Block Group 1; Census
Tract 106.06; Collier
County; Florida
270
28 159 15 0 202 42.80% 472
Block Group 2; Census
Tract 106.06; Collier
County; Florida
722
39 14 9 0 62 7.91% 784
Block Group 1; Census
Tract 107.01; Collier
County; Florida
410
156 10 0 0 166 28.82% 576
Block Group 2; Census
Tract 107.01; Collier
County; Florida
387
50 0 0 0 50 11.44% 437
Block Group 3; Census Tract 107.01;
Collier County; Florida 2530 0 0 0 0 0.00% 253
Block Group 4; Census
Tract 107.01; Collier
County; Florida
287
308 34 0 0 342 54.37% 629
Block Group 1; Census
Tract 107.02; Collier
County; Florida
1,100
234 54 0 0 288 20.75% 1,388
Block Group 2; Census
Tract 107.02; Collier
County; Florida
696
69 8 0 0 77 9.96% 773
Block Group 1; Census
Tract 108.01; Collier
County; Florida
482
94 19 0 0 113 18.99% 595
Block Group 2; Census
Tract 108.01; Collier
County; Florida
444
17 38 23 0 78 14.94% 522
Page 3637 of 6641
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TITLE VI PROGRAM 2026 - 2029
Block Group 3; Census
Tract 108.01; Collier
County; Florida
457
37 120 0 0 157 25.57% 614
Block Group 1; Census
Tract 108.04; Collier
County; Florida
24
282 256 0 0 538 95.73% 562
Block Group 2; Census
Tract 108.04; Collier
County; Florida
154
451 36 0 0 487 75.98% 641
Block Group 3; Census
Tract 108.04; Collier
County; Florida
43
178 0 0 0 178 80.54% 221
Block Group 1; Census
Tract 108.05; Collier
County; Florida
657
6 29 6 0 41 5.87% 698
Block Group 2; Census Tract 108.05;
Collier County; Florida 3050 0 47 0 0 47 13.35% 352
Block Group 1; Census
Tract 108.06; Collier
County; Florida
144
57 60 0 0 117 44.83% 261
Block Group 2; Census
Tract 108.06; Collier
County; Florida
527
49 28 0 6 83 13.61% 610
Block Group 1; Census
Tract 108.07; Collier
County; Florida
948
22 360 16 0 398 29.57% 1,346
Block Group 2; Census
Tract 108.07; Collier
County; Florida
747
126 17 0 0 143 16.07% 890
Block Group 3; Census Tract 108.07;
Collier County; Florida 2180 0 45 0 0 45 17.11% 263
Block Group 4; Census
Tract 108.07; Collier
County; Florida
599
22 16 0 0 38 5.97% 637
Block Group 1; Census
Tract 108.08; Collier
County; Florida
971
141 139 0 0 280 22.38% 1,251
Block Group 2; Census
Tract 108.08; Collier
County; Florida
902
238 23 0 0 261 22.44% 1,163
Block Group 1; Census Tract 109.02;
Collier County; Florida 62814 14 45 0 23 82 11.55% 710
Block Group 2; Census
Tract 109.02; Collier
County; Florida
312
115 23 0 0 138 30.67% 450
Block Group 3; Census
Tract 109.02; Collier
County; Florida
428
58 22 0 0 80 15.75% 508
Block Group 1; Census Tract 109.04;
Collier County; Florida 48515 150 0 0 015 3.00% 500
Block Group 2; Census
Tract 109.04; Collier
County; Florida
571
29 36 0 0 65 10.22% 636
Block Group 1; Census
Tract 109.05; Collier
County; Florida
256
30 104 0 0 134 34.36% 390
Block Group 2; Census Tract 109.05;
Collier County; Florida 4510 011 110 0 011 2.38% 462
Block Group 3; Census
Tract 109.05; Collier
County; Florida
488
6 17 0 0 23 4.50% 511
Block Group 1; Census
Tract 109.06; Collier
County; Florida
339
44 85 0 11 140 29.23% 479
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TITLE VI PROGRAM 2026 - 2029
Block Group 2; Census Tract 109.06;
Collier County; Florida 35611 11 5 0 0 16 4.30% 372
Block Group 1; Census Tract 109.07;
Collier County; Florida 1540 0 0 0 0 0.00% 154
Block Group 2; Census
Tract 109.07; Collier
County; Florida
653
24 101 24 0 149 18.58% 802
Block Group 3; Census Tract 109.07;
Collier County; Florida 30822 22 35 0 11 68 18.09% 376
Block Group 1; Census
Tract 110.03; Collier
County; Florida
932
7 14 8 0 29 3.02% 961
Block Group 2; Census
Tract 110.03; Collier
County; Florida
869
17 8 0 0 25 2.80% 894
Block Group 3; Census Tract 110.03;
Collier County; Florida 45115 150 0 0 015 3.22% 466
Block Group 1; Census Tract 111.03;
Collier County; Florida 430105 10510
1
0 6 0 121 21.96% 551
Block Group 2; Census
Tract 111.03; Collier
County; Florida
130
259 122 0 0 381 74.56% 511
Block Group 1; Census
Tract 111.07; Collier
County; Florida
91
7 7 0 0 10514 13.33% 105
Block Group 2; Census Tract 111.07;
Collier County; Florida 2830 0 0 05 5 1.74% 288
Block Group 1; Census
Tract 111.08; Collier
County; Florida
991
185 205 17 0 407 29.11% 1,398
Block Group 2; Census
Tract 111.08; Collier
County; Florida
1,778
60 305 35 0 400 18.37% 2,178
Block Group 1; Census Tract 111.09;
Collier County; Florida 42018 1815 150 0 033 7.28% 453
Block Group 2; Census Tract 111.09;
Collier County; Florida 56423 230 0 0 023 3.92% 587
Block Group 1; Census
Tract 111.10; Collier
County; Florida
251
9 18 0 0 27 9.71% 278
Block Group 2; Census
Tract 111.10; Collier
County; Florida
323
197 17 6 0 220 40.52% 543
Block Group 1; Census
Tract 111.11; Collier
County; Florida
288
70 0 17 0 87 23.20% 375
Block Group 2; Census
Tract 111.11; Collier
County; Florida
195
61 30 0 0 91 31.82% 286
Block Group 3; Census Tract 111.11;
Collier County; Florida 6090 0 62 0 10 72 10.57% 681
Block Group 1; Census
Tract 111.12; Collier
County; Florida
740
21 0 14 4 39 5.01% 779
Block Group 1; Census Tract 111.13;
Collier County; Florida 4137 7 52 0 0 59 12.50% 472
Block Group 1; Census
Tract 111.14; Collier
County; Florida
764
258 77 40 0 375 32.92% 1,139
Block Group 2; Census Tract 111.14;
Collier County; Florida 62914 14 28 0 0 42 6.26% 671
Block Group 1; Census
Tract 112.04; Collier
County; Florida
105
196 183 0 0 379 78.31% 484
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TITLE VI PROGRAM 2026 - 2029
Block Group 2; Census
Tract 112.04; Collier
County; Florida
53
330 132 0 0 462 89.71% 515
Block Group 3; Census
Tract 112.04; Collier
County; Florida
49
56 76 0 0 132 72.93% 181
Block Group 1; Census
Tract 112.05; Collier
County; Florida
32
131 149 0 2 282 89.81% 314
Block Group 2; Census
Tract 112.05; Collier
County; Florida
120
276 124 0 0 400 76.92% 520
Block Group 1; Census
Tract 112.06; Collier
County; Florida
668
431 222 18 0 671 50.11% 1,339
Block Group 2; Census
Tract 112.06; Collier
County; Florida
487
233 23 0 0 256 34.45% 743
Block Group 3; Census
Tract 112.06; Collier
County; Florida
152
315 0 0 0 315 67.45% 467
Block Group 1; Census
Tract 112.07; Collier
County; Florida
674
50 29 0 0 79 10.49% 753
Block Group 2; Census Tract 112.07;
Collier County; Florida 5090 0 33 0 0 33 6.09% 542
Block Group 1; Census
Tract 112.08; Collier
County; Florida
754
531 140 16 0 687 47.68% 1,441
Block Group 2; Census
Tract 112.08; Collier
County; Florida
700
194 107 0 0 301 30.07% 1,001
Block Group 3; Census Tract 112.08;
Collier County; Florida 273 30 0 04 47 20.59% 34
Block Group 1; Census
Tract 112.09; Collier
County; Florida
2,540
605 292 111 33 1041 29.07% 3,581
Block Group 1; Census Tract 112.10;
Collier County; Florida 38519 190 0 0 019 4.70% 404
Block Group 2; Census Tract 112.10;
Collier County; Florida 3840 0 9 0 0 9 2.29% 393
Block Group 3; Census
Tract 112.10; Collier
County; Florida
151
110 0 0 0 110 42.15% 261
Block Group 4; Census Tract 112.10;
Collier County; Florida 32018 18 28 9 0 55 14.67% 375
Block Group 1; Census
Tract 112.11; Collier
County; Florida
251
425 0 0 0 425 62.87% 676
Block Group 2; Census
Tract 112.11; Collier
County; Florida
765
553 0 0 0 553 41.96% 1,318
Block Group 1; Census
Tract 112.12; Collier
County; Florida
633
360 168 0 31 559 46.90% 1,192
Block Group 2; Census
Tract 112.12; Collier
County; Florida
662
70 69 47 0 186 21.93% 848
Block Group 1; Census Tract 112.13;
Collier County; Florida
1,4541
02
10
2 74 28 0 204 12.30% 1,658
Block Group 2; Census
Tract 112.13; Collier
County; Florida
404
61 17 0 0 78 16.18% 482
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TITLE VI PROGRAM 2026 - 2029
Block Group 3; Census Tract 112.13;
Collier County; Florida 4290 0 0 0 0 0.00% 429
Block Group 1; Census
Tract 112.14; Collier
County; Florida
289
581 24 36 0 641 68.92% 930
Block Group 2; Census
Tract 112.14; Collier
County; Florida
175
309 74 0 0 383 68.64% 558
Block Group 1; Census
Tract 113.03; Collier
County; Florida
13
151 159 0 0 310 95.98% 323
Block Group 2; Census
Tract 113.03; Collier
County; Florida
70
132 116 0 9 257 78.59% 327
Block Group 3; Census
Tract 113.03; Collier
County; Florida
60
315 62 0 0 377 86.27% 437
Block Group 1; Census
Tract 113.04; Collier
County; Florida
63
302 0 0 0 302 82.74% 365
Block Group 2; Census
Tract 113.04; Collier
County; Florida
20
197 0 0 0 197 90.78% 217
Block Group 3; Census
Tract 113.04; Collier
County; Florida
0
69 0 0 0 69 100.00% 69
Block Group 1; Census
Tract 113.05; Collier
County; Florida
28
413 73 0 0 486 94.55% 514
Block Group 2; Census
Tract 113.05; Collier
County; Florida
13
201 63 0 0 264 95.31% 277
Block Group 1; Census
Tract 113.06; Collier
County; Florida
64
276 0 0 0 276 81.18% 340
Block Group 2; Census
Tract 113.06; Collier
County; Florida
24
178 104 12 0 294 92.45% 318
Block Group 3; Census
Tract 113.06; Collier
County; Florida
59
243 13 0 0 256 81.27% 315
Block Group 1; Census
Tract 114; Collier County;
Florida
19
338 52 0 0 390 95.35% 409
Block Group 2; Census
Tract 114; Collier County;
Florida
33
223 63 0 0 286 89.66% 319
Block Group 3; Census
Tract 114; Collier County;
Florida
21
331 0 0 0 331 94.03% 352
Block Group 0; Census Tract 9900;
Collier County; Florida 0 0 0 0 0 0.00% 0
Table 5: Summary of Limited English Proficiency Persons within the CAT Service Area
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Spanish LEP
House-holds
Other-Indo
European
Languages
LEP
Households
Asian and
Pacific
Island LEP
House-
holds
Other
Languages
LEP
Households
Total LEP
Households of
Total
Households
Total LEP
House-holds
32184 14185 1750 463 48582 165875
19.40% 8.55% 1.06% 0.28% 29.29%
CAT Service Area Population Distribution
The School District of Collier County enrollment data were assessed to determine the percentage of LEP
children who may encounter CAT services. According to the latest statistics provided by Collier County
Public Schools, English is not the first language for 16 percent of the students with more than 7,500
students enrolled in the English Language Learners (ELL) program. Collectively, these students speak 104
different heritage languages and hail from 76 different countries of origin.
19.40%
8.55%
1.06%0.28%
29.29%
Spanish LEP House-holds
Other-Indo European Languages LEP
Households
Asian and Pacific Island LEP House-
holds
Other Languages LEP Households
Total LEP Households of Total
Households
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More than 46% percent of the students live in non-English homes, where English is not the first language
and sometimes is not even spoken. The percentage increases to more than 56 percent in grades Pre-K
through 3, where learning to read is so critical. These students and their parents may rely on public transit
for transportation to school and other activities. The table below presents the percentage of LEP students
enrolled at the School District of Collier County. Also shown, is the distribution of diversity for the student
population.
Table 6: Percentage of Limited English Proficiency Students
within Collier County Public Schools
Diversity of Student
Population
Hispanic 50.3%
White 29.9%
Black 11.6%
Mixed 6.3%
Asian <2%
Indian <1%
Hawaiian/Pacific Islander 0%
The information shown above is from the Collier County Public Schools Mission and Demographiocs, updated 2/12/2026.
The number of CCPS Limited English Proficiency students very closely mirrors that of the overall
population in Collier County over the age of five.
Language Assistance Measures
The frequency with which LEP persons could or have come into contact with CAT programs, activities,
and services can be measured based on the analysis presented in the previous section. The more
frequent the contact with LEP persons, the greater the need to provide language enhanced services. The
following measures were implemented by CAT to provide assistance to LEP persons and to document and
measure the frequency of contact with LEP individuals.
Implemented Measures
CAT Website – Collier County’s website had previously included the capability to translate information on
the website into Spanish. As of October 2013, the Collier County website was enhanced to allow the text
Total CCPS
Student
Total LEP
Student
Percentage of
LEP Students
47045 7,525 16%
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to be translated to German, French, and Creole by clicking on the preferred language. In addition, the
website provides customers with general information about CAT, including fares and passes,
announcements, ADA and TD services, and “How to Ride.”
CAT Transfer Stations – Paper materials provided at CAT Transfer stations, including “How to Ride” guides,
fares, and schedules are available in both English and Spanish versions. CAT documents the number of
printed materials requested in languages other than English to determine the frequency of LEP persons
using the system.
Schedules and route maps are printed in English with Spanish on the same document, rider alerts and
notices posted at the stations are separately printed and posted in Spanish and placed next to the English
versions in visible locations.
Printed Materials – Spanish translations of the “How to Ride” guide and other notices and information
are provided at all locations where bus passes are sold, including libraries and other public places that
post CAT information. CAT staff refreshes the printed materials as needed and monitors the frequency of
requests for other than English materials. In addition, whenever possible, CAT utilizes pictographs to
display information and instructions.
Announcements – Safety and security announcements are provided in both English, Spanish and Creole.
Radio announcements, including public service messages, rider alerts, and ads promoting transit are
broadcast on both English and Spanish stations. CAT staff continues to monitor the need to provide safety
and security announcements in other languages and opportunities to provide public announcements on
radio stations of other languages.
Press and Public Relations – All meeting notices, press releases, and public service announcements are
translated into other languages as requested or needed based on documentation of previous requests.
On-board Surveys – Future service planning efforts often include the dissemination of customer
demographic and opinion surveys to collect information about who is using the service and how the
service could be improved for those persons. CAT disseminates on-board surveys in English Spanish and
Creole to ensure none English speaking customers have meaningful access to provide input in the planning
process.
CAT also completes periodic surveys to explore the need for providing surveys in languages other than
English, Spanish and Creole. CAT staff is made available to assist with completing surveys and taking public
comment.
Planning Meetings – According to the Collier MPO LEP Plan, the MPO advertises the availability of Spanish
interpreter services, free of charge, if requested at least seven (7) days prior to MPO Board and Committee
meetings, workshops, forums, or events that will be noticed on the MPO website, in meeting notices
(packets), and using the following additional tools as appropriate:
• Signage
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•Public outreach materials
•Community-based organizations
•Local newspapers
•Collier County Library System
CAT representatives are members or are in attendance for many of the MPO Committees, including the
Technical Advisory Committee, the Congestion Management Comittee, the Local Coordinating Board, and
the Bicycle & Pedestrian Advisory Committee (BPAC). Therefore, Spanish interpreter services are available
at many of the meetings where CAT staff may participate in the transportation planning process.
Customer Service – CAT drivers complete the driver training program as new employees and participate
in refresher training courses annually. As part of the training, drivers are reminded of the importance of
conveying information to passengers, particularly assisting passengers with using the transit system,
especially those with language or other barriers. CAT also makes every effort to ensure that its customer
service telephone lines are staffed with persons who speak other languages. All CAT personnel complete
customer service training with periodic refreshers to underscore the importance of providing assistance
to persons with language and other barriers.
Community Outreach – CAT makes available persons who can serve as translators at all community
outreach meetings. CAT strives to ensure the competency of interpreters and/or translation services per
the DOT LEP guidance.
Social Media – CAT uses various social media feeds (Facebook, YouTube, and Instagram) to make
announcements regarding service delays, service proposals, upcoming events, and public outreach
activities.
Cell Phone App – CAT, with the help of Masabi, has developed a mobile ticketing application for cellular
devices. This is not only a much easier and more convenient way to pay for passengers as other methods
of payments will be accepted compared to the old cash only system, but it is yet another source of system
information and notifications. The app can be translated into Spanish allowing for greater passenger
inclusion. Customers are also able to use the app to track the live location of the buses along with seating
information and estimated arrival times to help plan their trip.
Electronic Signage – CAT uses electronic signs at both transfer locations to provide service and public
information in multiple languages.
Audio Announcements – CAT pushes out regular audio announcements of service changes or information
regarding the route they may be on in multiple languages. Either at the behest of changes or the request
of persons needing assistance..
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Additional Language Assistance
CAT recognizes that based on the LEP population shown as part of the Census and CCPS analysis, special
effort is necessary to communicate important transit information to some of its riders in languages other
than English. In order to meet this need, CAT will continue to conduct the activities listed previously and
enhance its LEP outreach by taking the additional steps listed below.
Community Outreach – Community organizations that serve LEP persons within the CAT service area
Census tracts where the LEP populations are greater than the county average have the ability to confirm
the statistical analysis completed using the Census data. During various transit planning processes,
community organizations will be asked to provide information pertaining to the population(s) that they
serve. The questions will focus on the number of people served, the languages spoken, age, gender,
education levels, expectations for public services, public transportation inquiries, most frequently
traveled destinations, locations that are difficult to access, transit needs, and travel patterns. The key
concerns mentioned by the community organizations will be reviewed by CAT in an effort to improve the
provision of service to LEP persons. A listing of community agencies in Collier County is presented in
Appendix F.
CAT consistently works with schools and attends events to give materials to schools in an effort to provide
transit service information to LEP students and their parents who may rely on public transportation to
access school and other activities.
Staff Training and Development – CAT will continue to train staff on the importance of assisting LEP
persons with obtaining information and accessing the transit system. Staff will be provided with LEP
policies and procedures. In addition, all CAT staff will complete customer service training and be provided
guidance on working effectively with in-person and telephone interpreters.
Signage – CAT will continue to post signs to communicate language services available at initial customer
contact points. As additional resources permit, CAT will enhance the availability of outreach documents,
brochures, booklets, and recruitment materials in multiple languages.
Planning – CAT will participate in annual updates to the County’s evacuation and disaster preparedness
plans to ensure that the plans include the needs of all community members and especially those in
minority populations.
LEP Resources
Based on the current resources available, CAT is providing the most cost-effective means of delivering
competent and accurate language services within its service area. CAT will continue to monitor the need
for additional language assistance, including the need for greater dissemination of information in the
existing languages provided and/or translation to new languages. If additional services are needed, CAT
will determine which additional language assistance measures are cost-effective and feasible for
implementation based on the current and projected financial resources.
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CAT will continue to monitor the costs associated with the existing language assistance measures and the
costs associated with implementing enhanced language assistance measures, including an estimate of the
number of staff and the percentage of staff time necessary to provide the current and proposed LEP
resources.
Project Level Public Involvement and Outreach Activities Since Last Title VI Plan
Submission
Transit Development Plan (TDP)
CAT, as part of the process for planning services and determining its capital program, develops a Transit
Development Plan (TDP). The TDP is a requirement of the FDOT. Statute requires Florida transit agencies
to complete a major update every five years and in the interim years provide annual progress reports on
any changes and accomplishments in implementing the Plan. The TDP is a requirement to receive block
grant operating assistance from the FDOT. Since the last Title VI update CAT completed its Major TDP
Update in September 2020 for fiscal years 2020-2030 with annual updates in 2023 and 2024. CAT
completed the 2025 Major update. A simple, yet key ingredient, of any good public outreach effort is the
effectiveness of listening and how that information is incorporated into the study process. The most
effective plans include activities and methods oriented specifically to the project study area and an
understanding of the local and regional character. Collier Metropolitan Planning Organization (MPO) and
Collier Area Transit (CAT) recognize the importance of public engagement and have developed strategies
to engage the public, stakeholders and agencies involved in the development of the Transit Development
Plan (TDP). The Public Participation Plan (PPP) for this project includes proven outreach efforts that go
beyond “the minimum requirements”. The team has identified a menu of opportunities to provide the
public information, listen to their concerns and suggestions, and find ways to incorporate solutions into
the TDP.
Public participation activities have been designed to encourage participation throughout the entire TDP
process. Our Team has identified methods of communication that best serve the needs of Collier County,
but are flexible enough to make changes, if necessary, to ensure maximum feedback. Our goal is to reach
and hear from as many people and organizations as possible to ensure that their voices are heard. The
2025 Annual TDP Update public involvement activitiesincluded the following:
• Public Workshops - Two public workshops were held at key milestones in the Major TDP Update
study process, first early in the process, to educate attendees about the TDP effort and collect
input on gaps and unmet needs. The second public workshop will focus on obtaining feedback on
the proposed improvements.
The meeting were planned and scheduled to maximize opportunities for citizen participation by
selecting venues in areas that have bus access and we will piggyback these workshops with other
community events to ensure a good turnout. The meeting were held at times to best
accommodate a variety of work and personal schedules. There was a comment period open for
one week before and one week after each public meeting (7 days) where the public can submit
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comments, questions, and concerns via email, phone call, social media, and written letters
without being required to attend the public workshops.
• Online Passenger Survey - Passenger surveys have been conducted of the fixed-route patrons on-
board CAT vehicles to obtain information related to the demographics, attitudes, preferences,
and habits of current riders as part of general information collection and our Transit Development
Plan research. To allow for enough valid survey responses the survey efforts cover 100% of CAT’s
scheduled fixed-route bus routes. We have affixed stickers with a QR code linked to our surveys
on the back of bus seats that allow patrons to easily access the survey while riding the bus.
• Ongoing Social Media - In conjunction with the method of notices described above, leveraging
the use of social media is cost-effective and can reach a large segment of population who are
younger, trendy, and more prone to becoming involved in an issue that affects their community.
Both social media and the County and MPO websites will be used appropriately to raise awareness
about the project and to provide opportunities for the public to comment and used as a means to
provide information and notice of the public meetings and community workshops. Collier MPO
and Committees - The TDP methodologies and document are taken to the MPO for feedback and
approval. All MPO Board and Committee meetings are open to the public.
• Collier County Board of County Commissioners - Prior to submittal to the FDOT, the CAT governing
board must adopt the TDP. The meeting for adoption of the TDP is a regular County Commission
meeting noticed in accordance with the Florida Sunshine Law and open to the general public.
CAT recognizes that its operators have the majority of contact with customers who provide them with
input on the system; therefore, during the update to the TDP, CAT also gathers public input through
operators. Bus operators are a valuable source of information as they reflect the eyes and ears on the
road for CAT’s daily operation. Operator insight into public opinion and need can also supplement
information that cannot be collected through other means. Information can include safety and security
issues, an understanding of travel characteristics on specific routes, and representation of needs for those
who may not be willing to participate in other public outreach activities.
The first year of the TDP financial plan is used as the agency’s POP (Program of Projects). The POP is also
provided to the Collier MPO for use in the development of the Transportation Improvement Plan (TIP).
Through the Collier MPO’s TIP process, the POP is available for additional public comment. CAT publishes
the POP, annually at the time of grant application.
Fare Study
In 2025 CAT conducted a fare analysis to evaluate the fare structure for the bus system and determine
whether a fare change would be warranted. The study met the FTA Title VI requirement.
Public Outreach
As part of this fare study, a rider intercept survey and public workshops were conducted to gather input
on potential fare changes from both fixed-route and paratransit riders.
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• Rider Intercept Surveys - CAT staff conducted multiple in person surveys gathering feedback from
the passengers in transit.
• Public Workshops - Two public workshops were held to solicit feedback from the public on
potential fare changes for CAT’s fixed-route and paratransit services. The workshops were noticed on CAT
buses in English, Spanish, and Creole.
There was one held at the North Collier Regional Park and the second was held
at the Government CenterFare Increases and Service Changes
Fare Increases
The Collier County Board of County Commissioners, in its efforts to ensure Title VI Compliance, established
local guidelines for service changes and fare increases as part of the Transit Development Plan. Major
service changes require a public hearing announcement in a newspaper of general circulation (the Naples
Daily News) and Board of County Commissioners approval. Determination as to whether or not a
modification constitutes a major change is determined on a case-by-case basis, with the exception of total
elimination of a specific route service which is automatically considered a major service reduction. The
CAT Route Fare or Service Change Policy is provided in Appendix C of this plan.
In accordance with FTA Circular 4702.1B, minority and low-income populations will be examined to
determine whether any disproportionate impacts would occur with a potential fare change. In addition,
if a disproportionate impact is identified, justification on how an alternate action would result in an even
greater impact to these populations or actions to mitigate the potential impacts will be identified.
Service Changes
CAT completes minor service changes on a regular basis related to running time adjustments to improve
the efficiency and effectiveness of service. Ridership and stop-level automatic passenger counter (APC)
data along with supervisor and operator input are utilized when making these minor service changes.
Prior to a service change, CAT posts notices on-board its vehicles to notify customers of the impending
change. Customers are always able to comment on services and proposed changes using the CAT
customer service or by through the County website by clicking on the link “Contact Us” and send their
comments by email to rideCAT@collier.gov All comments are tracked and responded to, if warranted.
Major service changes, which represent modification to a route or a route’s ridership without elimination
of the route, are reviewed through CAT’s internal meeting process, where managers, planners and the
Division Director review the impact of the potential route modifications. These types of service changes
occur when a route is deemed to be a consistent low performer with regard to ridership, farebox recovery,
and latent demand from the service area of the route (evaluated using APC data) or when the agency’s
budget has been cut requiring service reductions. For these route changes, the public has an opportunity
to comment consistent with the adopted CAT PPP.
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Service elimination is the final type of service change that might have an adverse impact to Title VI
populations. Extensive analysis and public input are required for the elimination of a route. To ensure
compliance with Title VI requirements, public meetings are to be conducted in locations that are
convenient and accessible for minority and LEP communities. Coordination with community- and faith-
based organizations, educational institutions, and other organizations to implement public engagement
strategies that reach out specifically to members of affected minority and/or LEP communities. Multiple
means of communication will be offered to the public and notices of such communication efforts will be
consistent with the adopted CAT PPP.
Service increases may be implemented with approval of the Division Director with final decision to
implement any major service changes (as defined Appendix D of this report) made by the Collier County
Board of County Commissioners.
Membership of Non-Elected Committees
CAT utilizes an appointed Public Transit Advisory Committee (PTAC) as well as the Collier MPO and its
committees to assist in decision-making. The MPO has a Technical Advisory Committee (TAC), a Citizen’s
Advisory Committee (CAC) and the Local Coordinating Board (LCB) who are consulted for transit decisions.
The racial composition of the committees is provided below in Table 8.
Minority Representation on Decision-Making Bodies
CAT will continue to utilize the Collier Public Transit Advisory Committee (PTAC) and if applicable,
supplement with the Collier MPO process for decision-making and will encourage diversity on these
committees. Efforts to encourage the participation of minorities on the committee include outreach to
social service agencies and existing member promotion of vacancies to the general public including
minorities and posting public notices through the County’s Communication Division.
Table 8: Racial Composition of Bodies that Provide Input to Decision-Making Bodies
PTAC Racial Composition TAC Racial Composition CAC Racial Composition LCB Racial Composition
White Male - 4 White Male - 5 White Male - 5 White Male - 5
White Female - 2 White Female - 5 White Female - 3 White Female - 7
Black Male - 0 Black Male - 0 Black Male - 0 Black Male - 0
Black Female - 0 Black Female - 0 Black Female - 1 Black Female - 0
Hispanic Male - 0 Hispanic Male - 2 Hispanic Male - 1 Hispanic Male - 1
Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 1
Other Male - 0 Other Male - 0 Other Male - 0 Other Male - 0
Other Female - 0 Other Female - 0 Other Female - 0 Other Female - 1
Vacancy - 1 Vacancy - 2 Vacancy - 3 Vacancy - 3
Description of the Agency’s Criteria for Selecting Transit Providers to Participate in any FTA Grant
Program
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The Collier County Public Transit & Neighborhood Enhancement (PTNE) Division is responsible for planning,
operating, and managing CAT public transportation services through a contract operator. CAT utilized the
Collier County procurement process to ensure that the procurement process is fair and open to all
providers. CAT transit services have always been contracted since its inception in 2001 and have not
affected the level of service for the system. If any changes in the contracted provision of service results
in a change to the level of service provided, an analysis of such change on Title VI populations will be
conducted and submitted to FTA as an addendum to this plan. If any adverse impact is found through the
analysis, appropriate and swift action will be taken to remedy or mitigate the impact. In addition, the CAT
Disadvantaged Business Enterprise Program is incorporated into the procurement to allow disadvantaged
businesses an opportunity to provide service. There have been no Transit providers that receives grant
funding through CAT however in the event that occurs CAT requires Transit providers to complete CAT’s
customer service and ADA training course and agree to the same FTA Certifications and Assurances as
CAT. Having the Certifications and Assurances as well as the sub-recipient monitoring allows CAT to ensure
that contract transit providers are delivering service in an equitable and non-discriminatory manner. Final
approval of any selected transit provider is completed by the Collier County Board of County
Commissioners at County Commission meetings, which are advertised and open to the public.
Process for Ensuring that all Sub-recipients are Complying with the General Reporting Requirements of
this Circular
As previously stated, CAT will complete sub-recipient training and monitoring to ensure that sub-
recipients are complying with all Certifications and Assurances, including those regarding
nondiscrimination.
The monitoring would be randomly scheduled for all sub-recipients to ensure compliance.
CAT does not currently have any sub-recipients.
A Description of the Procedures the Agency uses to Pass-through FTA Financial Assistance in a Non-
Discriminatory Manner
The following procedure has been established to be utilized when FTA funds are pass-through to sub-
recipients. CAT will utilize an independent selection committee comprised of various racial backgrounds
to assist in the decision making regarding FTA financial assistance. CAT will confirm that the agency is
valid to operate in the state and is registered with the Central Contractor Registration (CCR). Applications
for assistance from CAT are then provided to the independent selection committee for review and
comment. The selection committee will be provided a form for rating contractors and guidance on each
rating category. The selection committee is not allowed to discuss the applications until the advertised
selection committee meeting, which is open to the public. For all uses of FTA financial assistance the
Collier County procurement process and federal purchasing guidelines are utilized. Whenever, there is a
conflict between the Collier County Procurement Policy and the Federal Procurement Guidelines and FTA
funding is being utilized the Federal Procurement Guidelines are utilized throughout the purchasing
process. Collier County provides vendor of all procurement opportunities to allow open and non-
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discriminatory access on its website. The full procurement policies for Collier County can be found on
their website at: http://www.colliergov.net/index.aspx?page=762
Title VI Equity Analysis for New Facility Construction
Construction Projects
CAT Operations and Transfer Station – 8300 Radio Road
In 2017, the CAT Operations and Maintenance Facility was severely damaged by hurricane
Irma. As a result of the damage and the continual aging of the structure, CAT along with other
professionals have concluded that the facility has met its useful life and should be replaced on
the existing site. In September 2020, Collier County received notice of award from the Federal
Transit Administration (FTA) for $9,020,000 under FTA’s Bus and Bus Facilities Program
which will be used in part to construct a new Operations & Maintenance facility on site. A total
estimated construction cost of $16,349,500 was originally established in 2021, upon completion of the
Immersion and Concept Design, which included an evaluation of the existing facility's condition. The
estimate will be re-evaluated as the facility design progresses to meet the requirements of the transit
system.
. The new facility will ensure an efficient and effective transit service to meet the needs of passengers.
In addition to construction projects, CAT staff obtained approval of its conditional use (CU) on the 8300
Radio Road Facility to eliminate the limit on the number of allowable routes that could utilize the transfer
facility. The elimination of the cap has opened the CAT system up to connect with regional bus companies,
allowing greater regional access for transit dependent populations.
Figure 2: CAT Operations and Maintenance Facility
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Title VI Plan Approval
The Title VI Program Update has been approved by the Transit Manager who is responsible for ensuring
that CAT policies are developed and followed accordingly. The Transit Manager has been granted the
authority by the governing body, to sign any and all assurances, certifications and other documents that
may be required in connection with the Title VI Program. The Transit Manager is also granted authority
to make necessary modifications to the Title VI Program to ensure compliance with 49 C.F.R., part 53. The
resolution granting such authority is provided in Appendix I of this document.
Requirements of Transit Providers
Chapter IV of FTA Circular 4702.1B provides program specific guidance for recipients that provide public
transportation that that operate fixed route and demand response service. Additionally, the circular
provides specific requirements for transit providers that operate 50 or more fixed-route vehicles in peak
service and are located in a geographic area with a population of 200,000 or greater. CAT meets the
requirements for a transit provider that operates with fewer than 50 fixed route vehicles, therefore only
the system-wide standards and policies are required.
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System-wide Service Standards and Policies
Service standards and policies have been set for each mode of service operated by CAT, including local
fixed-route bus, express bus service (service between Immokalee and Marco Island), Beach Bus service
(service along Bluebill Avenue for the Vanderbilt Beach area), and CAT Connect paratransit demand
response service. Quantitative standards for vehicle loads, vehicle headways, on-time performance, and
service availability are listed below. These standards are the desired targets for CAT and any deviation
from the standard will be reviewed in accordance with the monitoring program to ensure adequate and
equitable system performance.
Vehicle Load
Vehicle load is defined as the ratio of passengers to the total number of seats on a vehicle with a standard
established for peak and off-peak times.
Routes which are experiencing capacity issues for three consecutive trips, at least two days per week may
be candidates for increased frequency or a larger vehicle with additional seating capacity.
Table 9: Vehicle Load Standards
Vehicle
Type/Service
Seating
Capacity
Standing
Capacity
Maximum
Vehicle
Load –
Off-Peak
Maximum
Vehicle
Load –
Peak
Maximum
Load
Factor –
Off-Peak
Maximum
Load
Factor -
Peak
Low-Floor
40’ Bus
(Fixed-
Route)
38 41 79 79 2.08 2.08
Low-Floor
40’ Bus
(Express-
Route)
38 41 79 79 2.08 2.08
Low Floor
35’ Bus
(Fixed-
Route and
Trolley)
31 44 75 75 2.38 2.38
Low Floor
30’ Bus
26 17 43 43 1.61 1.61
Low Floor
24’ Bus
(Paratransit)
12 0 12 12 1.00 1.00
Low Floor
23’ Bus
(Paratransit)
12 0 12 14 1.00 1.00
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Vehicle Headways
Vehicle headway is the amount of time between two vehicles traveling in the same direction on a given
line or combination of lines. A shorter headway corresponds to more frequent service. Vehicle headways
are measured in minutes (e.g., every 15 minutes); service frequency is measured in vehicles per hour (e.g.,
4 buses per hour). Headways and frequency of service are general indications of the level of service
provided along a route. Vehicle headway is one component of the amount of travel time expended by a
passenger to reach his/her destination.
Local bus service should be scheduled with headways of not more than 60 minutes during the peak
periods and 90 minutes during off-peak. The current CAT service span is shown in Table 9 below.
Table 10: CAT Service Levels by Routes
Route Route
Description/
Geographic
Location
Monday - Saturday Sunday
Service Span Frequency Service Span Frequency
Route 11 US 41 to
Creekside Park of
Commerce
6:00 AM-9 PM 60 minutes 7:30 AM-3:45 PM 90 minutes
Route 12 Airport Rd. to
Creekside Park of
Commerce
6:00 AM-7:30 PM 90 minutes 7:30 AM-2:11 PM 90 minutes
Route 13 NCH & Coastland
Mall
6:00 AM-7:21 PM 60 minutes 7:00 AM-2:50 PM 60 minutes
Route 14 Bayshore Dr. &
Coastland Mall
6:30 AM-4:17 PM 60 minutes No service N/A
Route 15 Golden Gate City
via Santa Barbara
Blvd.
4:45 AM-8:30 PM 90 minutes 7:25 AM-4:04PM 90 minutes
Route 16 Golden Gate City
via Golden Gate
Pkwy
4:35 AM-4:36 PM 90 minutes No service N/A
Route 17 Rattlesnake &
Florida
Southwestern
College
6:00 AM-5:46 PM 90 minutes 7:30 AM-4:25 PM 90 minutes
Route 19 Golden Gate
Estates to
Immokalee City
3:15 AM-9:10 PM 100 minutes 7:10 AM-9:53 AM
12:00 PM – 2:45 PM
5:05 PM-7:36 PM
3 runs
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Route 20 Pine Ridge Road
to Goodlette-
Frank Rd.
5:50 AM-6:34 PM 90 minutes 7:10 AM-9:00 AM
1:40 PM-2:50 PM
2 runs
Route 21 Marco Circulator* 6:00 AM-6:52 PM 90 minutes 6:00 AM-7:32 PM 90 minutes
Route 22 Immokalee
Circulator*
7:00 AM-6:14 PM 75 minutes 7:00 AM-6:14 PM 90 minutes
Route 23 Immokalee
Circulator*
7:30 AM-6:38 PM 75 minutes No Service N/A
Route 24 US 41 East to
Charlee Estates
5:45 AM-8:14 PM 90 minutes 8:2 AM-5:20 PM 90 minutes
Route 25 Golden Gate Pkwy
& Goodlette-
Frank Rd.
5:50 AM-6:46 PM 90 minutes 8:55 AM-10:12 AM
3:25 PM-4:47 PM
2 runs
Route 27 CR 951 &
Immokalee Rd to
Creekside POC
5:45 AM-8:00 PM 90 minutes 7:25 AM-10:49 PM
2:40 PM-6:16 PM
4 runs
Seasonal Route(s)
Route 29 Bluebill Avenue
Beach Bus 9:00 AM-3:00 PM 60 minutes 9:00 AM-3:00 PM 60 minutes
Express Route(s)
Route 121 Immokalee to
Marco Island
(Express)
5:40 AM-6:44 PM 2 runs 5:40 AM-6:44 PM 2 runs
On-Time Performance
On-time performance is a measure of runs completed as scheduled. Fixed Route trips are measured by
both its early departure and late arrival. Paratransit On-time Performance is defined as the percent of trip
late as defined by the trip timing preference. Certain trips provided on the paratransit demand response
service also are evaluated based on the early arrival time (work and medical trips cannot be dropped off
earlier than 30-minutes of the scheduled time).
The on-time performance standard for all bus modes operated by CAT is measured by the arrival time not
exceeding 5 minutes later that the schedule time. The goal for CAT is to achieve 85 percent on-time
performance for all bus transit. Routes performing with an on-time performance of less than 80 percent,
which is not the direct impact of weather, traffic incidents, detours, and/or events over a consistent period
of two or more weeks, will be reviewed to determine if schedule modifications are necessary to meet the
on-time performance standard. The paratransit mode on-time performance goal is 95 percent.
Passengers are offered “negotiated times” or options of pick-up times based on vehicle availability, the
distance of the trip, and passengers requested pick-up or drop-off time. These scheduling windows are
dependent on the trip length of the pick-up and drop-off points. Trips lengths that are less than 9 miles
will have a 60-minute scheduling window. Trips lengths that are between 9 miles to 18 miles will have a
75-minute scheduling window and trip lengths of over 18 miles will have a scheduling window of up to
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120-minutes. Once the passenger accepts one of the “negotiated times” this will serve as an estimated
arrival time with a 30-minute window. Medical appointments and employment must follow the “30
minutes early to zero minutes late” policy. Table 11 provides the quantitative on-time performance
standards.
Table 11: On-Time Performance
Mode On-Time
Performance
Measure
(Percent)
On-Time
Performance
Measure
(Time)
Local Bus 85 % Up to 5
minutes late
Express
Bus
85% Up to 5
minutes late
Trolley Bus 85% Up to 5
minutes late
Paratransit
Bus
90% 0 minutes
late
Service Availability
Service availability is a general measure of the distribution of routes within a service area. The basis
of providing public transportation is to ensure access to those who need the service and attract choice
riders. In an effort to reach the maximum number of users, within the available budget, CAT provides
service in two dedicated service schedules. One Ranging from November until April and the other from
April to November. The typical(but fluctuating service hours are from 3:15 a.m. to 9:30 p.m., Monday
through Saturday and 6:00 a.m. until 8:00 p.m. on Sundays. CAT determines service availability based on
financial resources, public input, performance of existing routes, transit orientation index (population and
employment density, income, age, and zero-car households), safety guidelines, and development
patterns. CAT minority routes are shown in Table 12 and are those routes that have at least 1/3 of their
revenue miles in a minority census block group. CAT service is available as shown in Table 9. Routes are
concentrated in the urban area to allow the highest level of access to community resources, with
additional routes providing linkages to suburban and rural areas.
Paratransit service for ADA customers is provided within ¾-mile of a fixed-route bus line. The current
service including the ¾-mile ADA paratransit service buffer is displayed in Map 2.
Table 12: CAT Minority Routes
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Route Total Route
Miles
(Round
Trip)
Total Route
Miles (one-
Way)
Route Miles
within Minority
Block Group
(Round Trip)
Route Miles
within Minority
Block Group
(One-Way)
Percent Route
within Minority
Block Group
11 25.0 12.5 6.8 3.4 27.2
12 24.6 12.3 9 4.5 36.6
13 14 7 18.4 9.2 68.7
14 14 7 16.8 8.4 62.2
15 24 12 36.8 18.4 75.7
16 24 12 29.8 14.9 61.3
17 24 12 30.8 15.4 71.6
19 88 44 61.4 30.7 36.5
20 24.2 12.1 7.2 3.6 29.8
21 36 18 13.6 6.8 24.3
22 30 15 42.6 21.3 100
23 30 15 42.4 21.2 100
24 24.0 12 17.6 8.8 73.3
25 34 17 10.2 5.1 35.6
27 36 18 27.4 13.7 44.4
121 140 70 57.8 28.9 41.7
All of CAT routes serve a minority census block group, while 50 percent of the service provided has the
majority (50 percent or more) of the service within minority census block groups.
Based on the urbanized area characteristics service could be extended to major commercial/ employment
uses based on overall square footage and/or number of employees/patrons, including the following
thresholds.
• Individual businesses of 200 or more employees
• Shopping centers of more than 1,000 square feet of leased retail space
• Medical facilities with more than 100 beds
• Academic institutions with an enrollment of 1,000 full time students
• Government agencies that attract substantial daily patrons
The bus stop spacing standards for the network will be implemented based on population density along
the route and based on roadway speed as listed below.
• An average of 4 bus stops per mile where roadway speeds are 35 miles per hour or lower.
• An average of 2 bus stops per mile where roadway speeds are 45 miles per hour or higher.
The roadway speed impacts customer safety when accessing stops and also the safety of vehicles when
the bus is entering and exiting the travel lane to pick up and drop off customers. Stops will also be placed
closest to signalized intersections, as appropriate on higher speed roadways.
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Service policies
Transit Amenities for Each Mode
CAT currently provides fixed-route service throughout the urban area, one express route, and paratransit
service. Paratransit service does not provide shelter and stop amenities since it is a door-to-door
reservation based service and stops may be made throughout the ADA and Transportation Disadvantaged
(TD) paratransit service area. The bus service stops and shelters are provided throughout the service area
to give the greatest level of access to the majority of system users. CAT currently has 568 bus stops
throughout their service area. Shelter placement is largely based on funding available, accessible land,
and passenger boardings and alightings. CAT provides amenities related to service along each route based
on the following:
• Fixed-route bus stops are provided based on the number of passengers boarding and alighting at
stops; availability of right of way, and provision of ADA access. Stops are placed approximately
every two blocks on lower speed roadways and in more population dense areas and every ¼-mile
along higher speed roadways. Shelters are placed at locations in the same manner as bus stops,
but geared toward stops with higher patronage as identified through the use of automatic
passenger counter (APC) data.
• Express bus stops and shelters are located at the origin, midpoint, major place of work, and
destination of the express bus route.
Map 2 identifies the current bus stop locations for CAT bus and express bus, along with the locations of
the CAT transfer centers.
Vehicle Assignment for Each Mode
Vehicles are randomly assigned on a daily basis. The only caveat to random vehicle assignment is a
determination based on vehicle size to ensure that the vehicles can handle the passenger capacity and
navigate the operating environment. Within the size category vehicles still receive random assignment.
Map 2: Bus Stop Amenities Locations for Limited English Proficiency Areas
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Other Areas of Title VI Considerations
Transit Security
CAT makes every effort to ensure that its vehicles and facilities are safe for the general public and staff.
As a division of Collier County, CAT works with the Collier County’s Security Personnel on campaigns and
efforts that increase the safety and security of the transit system. Other transit security efforts completed
by CAT include regular training sessions with the Collier County Emergency Management Staff in
coordination with local Fire and Law Enforcement Departments on Tabletop sessions, and the installation
of cameras on buses. CAT also maintains a preventative maintenance schedule in accordance with FTA
guidelines to ensure the safe performance of vehicles. Newly installed shelters contain solar lighting and
CAT is in the process of retrofitting shelters with lighting to enhance security at bus stops.
Assessment of Compliance
Monitoring
As stated earlier in this Plan, CAT conducts several efforts to monitor the quality of the service it provides.
Regular monitoring efforts including service review and amenities placement, are conducted by CAT.
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Quarterly monitoring efforts to review service for Title VI compliance include, but are not limited to,
various planning studies such as the TDP and COA. As part of the monitoring activities, CAT also reviews
travel patterns and journey to work characteristics of the County population. CAT utilizes staff input and
public feedback to monitor performance as well as conduct a review of statistical data reported to the
National Transit Database. As part of its monitoring, CAT also reviews the performance of peer agencies
to ensure that it is on par with the performance of similarly-sized or adjacent area transit systems. The
peer review is included as Appendix E.
As part of CAT’s monitoring process, the following procedures and guidelines are carried out to monitor
compliance with Title VI. Periodic compliance assessments are undertaken to determine whether transit
service provided by CAT to minority communities and minority users is consistent with the objectives of
this Plan. The assessments will identify possible areas of noncompliance and implement corrective actions
to include the following:
• Establish procedures for developing and maintaining standards for compliance with Title VI.
• Establish internal guidelines for making determinations of compliance with Title VI as part of the
local decision-making processes and continue project management and contract administration
responsibilities.
• Establish internal guidelines for making determinations.
• Evaluate system-wide service changes and proposed improvements at the planning and
programming stages to determine whether the overall benefits and costs of such changes or
improvements are distributed equitably and are not discriminatory.
• Conduct compliance assessments of transit services and benefits to assure compliance with the
spirit and intent of Title VI.
• Take action on findings and recommendations made by review officials to remedy such findings.
Information Dissemination
CAT will continue to provide information to minority communities and the general public using its website,
public notices, meetings, workshops, hearings, presentations, and posting information on vehicles.
Additional public information dissemination to minority and low-income populations is covered in the LEP
section of this Plan. CAT staff will also continue to participate at various community events throughout
Collier County to disseminate information.
Customer Service Surveys
CAT from time to time will conduct customer surveys to assess its performance and gather information
on market demands. Customer survey information can be a useful tool in assessing performance and
guiding future direction.
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Incorporating Corrective Action
Upon identification of the need for corrective action by the FTA, CAT will commence corrective actions to
remedy identified deficiencies and incorporate the corrective actions into the Transportation
Improvement Plan to assure compliance with Title VI.
Procedures
CAT will maintain procedures identified in this Plan to assure continued compliance with Title VI. These
procedures will allow for comparing the level and quality of transit services against overall system
averages. These procedures will document both the Level of Service Methodology and the Quality of
Service Methodology used.
Public Information
In compliance with the requirement of the U.S. Department of Justice, the Department of Transportation,
and the FTA, the following information will be disseminated and made available to the public upon
request.
1. This plan and its requirements will be made available to the public upon request and will be
available for review from the CAT website or in the CAT offices during regular business hours.
2. CAT will maintain records and submit compliance reports and assessments as required and make
available such information to the general public upon request.
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Map 3: Minority Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
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Map 4: Low Income Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
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Appendix A
Title VI Complaint Form
Section I:
Name:
Address:
Telephone (Home/Cell): Telephone (Work):
Email Address:
Large Print Audio Tape
TDD Other
Section II:
Are you filing this complaint on your own behalf? Yes* No
If you answered “yes” to this question, go to Section III.
If not, please supply the name and relationship of the
person for whom you are complaining:
Name:
Relationship:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission to file this complaint
on behalf of the aggrieved party. Yes No
Section III:
I believe the discrimination I experienced was based on (check all that apply):
Race Color National Origin
Date of Alleged Discrimination (Month, Day, Year):
Explain as clearly as possible what happened and why you believe you were discriminated against.
Describe all persons who were involved. Include the name and contact information of the person(s)
who discriminated against you (if known) as well as names and contact information of any witnesses.
If more space is needed, please use the back of this form.
Section IV:
Have you previously filed a Title VI complaint with this agency? Yes No
Section V:
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or
State court?
Yes No
If yes, check all that apply:
Federal Agency: ________________________ State Agency: _______________________
Federal Court: _________________________ State Court: ________________________
Local Agency: __________________________ Equal Opportunity Commission
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Section VI:
Name of Agency complaint is against:
Contact person:
Title: Telephone:
Email: Other:
You may attach any written materials or other information that you think is relevant to your
complaint.
Signature and date required below:
__________________________________________________ __________________________
Signature Date
Please submit this form in person at the address below, or mail this form to:
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Appendix B
Certifications and Assurances
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Appendix C
Sub-recipient Monitoring Form
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Sub-recipient Monitoring Form
Agency Name: _____________________________________________
Date: _____________________________________________________
Funding: (Place an “” next to the appropriate grant source and type of funding.)
Capital _____________ Operating_____________ Both_____________
1. Verify Sub-recipient has registered with the SAM (System for Award Management) to determine
whether sub-recipients were registered before the award?
a. Registered ______________
b. Not Registered___________ date by which registration will be completed _______________. Access
site at https://www.sam.gov/portal/public/SAM/
2. Is Sub-recipient aware of the following:
a. CFDA title and number Yes_______ No_______
b. Award name and number Yes_______ No_______
c. The name of the Federal awarding agency Yes_______ No_______
d. Requirements imposed by laws, regulations Yes_______ No_______
e. Provisions of grant agreements Yes_______ No_______
3. Can Sub-recipient show proof of matching funds? Yes_______ No_______
4. Does Sub-recipient have documentation that shows how the grant award was utilized?
a. Copies of expenses Yes_______ No_______
b. Copies of payment (may need to show electronic transfers to document payment from CAT)
Yes_______ No_______
c. If not available date that documentation can be produced_____________
5. Does sub-recipient have a completed audit? Yes_______ No_______
a. Are there audit findings? Yes_______ No_______
b. If yes, have findings been addressed? Yes_______ No_______
6. If Sub-recipient has a vehicle, verify the following:
a. Sub-recipient has manifest or system to separately track grant related trips?
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Yes_________ No________
b. Sub-recipient has preventative maintenance policy? Yes_______ No_______
c. Sub-recipient has valid vehicle insurance? Yes_______ No_______
d. Sub-recipient has accident reporting policy? Yes_______ No_______
7. How does Sub-recipient notify the public or customers about the vehicle, program, or resource?
_________________________________________________________
8. Is a follow-up visit needed to verify compliance with above required items?
Yes_________ No___________
Agency Signature: ___________________________________ Print Name: ______________________
Signature of Monitor: ________________________________ Print Name: ______________________
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Appendix D
Collier Area Transit
Route Fare or Service Change Policy
In accordance with the Federal Transit Administration (FTA) Circular 4702.1A Title VI of the Civil Rights Act
of 1964, Transit providers within service areas containing more than 200,000 residents to evaluate service
and fare changes and their corresponding impacts to ensure transit service is planned operated and
distributed in an equitable manner without regard to race, color or national origin. The required policies
fall in the following three categories:
• Major Service Change Policy
• Disparate Impact Policy
• Disproportionate Burden Policy
Major Service Change Policy
The FTA requires that funding recipients prepare and submit service and fare equity analyses for public
comment in consideration of proposed major service or fare changes. The purpose of this policy is to
establish thresholds that define a “major service change”, and the definition of an adverse impact created
by a “major service change”.
As contained within this policy, a major service change is defined as meeting one of the following criteria:
1. Proposed service expansions and reductions including all routing and timetable changes
remaining in effect after 12 months that exceed 25 percent of the current configurations.
2. Total elimination of service on a specific route.
3. All proposed fare changes, excluding ride free promotional events and temporary fare reductions,
that in effect after 6 months.
If a proposed major service change falls within one of the three categories above, CAT will conduct a Title
VI service and/or fare equity analysis for review and consideration by the Board of County Commissioners
and the public prior to implementing changes.
An adverse effect is defined as a major geographical or time-based reduction in service which may include,
but is not limited to, span of service changes, frequency changes, route segment elimination, re-routing,
or route elimination. CAT shall consider the degree of adverse effects in the form of an equity analysis
when planning major service changes.
The following types of service changes are exempt:
• Minor route alignment, frequency, span, or time point adjustments;
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• Routing or bus stop changes due to temporary road detours caused by construction,
maintenance, closures, emergencies, labor disruptions or strikes, fuel shortages, or safety
concerns;
• Any temporary service addition, change, or discontinuation of a route with less than twelve
months of operation;
• Changes on special service routes serving sporting events, special events, or service contracted
through other cities or agencies;
• Any service change that does not meet the definition of a major service change described above.
Disparate Impact Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by minority populations. For the purpose of this
policy, a minority population is defined as any readily identifiable group of minority persons who live in
geographical proximity, and if circumstances warrant, geographically dispersed/transient populations
(such as migrant workers or Native Americans) who will be similarly affected by a proposed program,
policy, or activity.
A “disparate impact” is defined as occurring when an adverse effect of a major service or fare change on
minority populations is at least 20 percent greater than the adverse effect on the average minority
population of CAT’s service area. In order to identify a potential impact, CAT will follow the process
illustrated within the flow chart below.
Collier County utilizes Remix Software Title VI Analysis tool to ensuring equitable public service for
protected populations
Should a proposed major service change result in a disparate impact, CAT will consider modifying the
proposed change to avoid, minimize, or mitigate the disparate impact of the change. The modified
proposed change due to potential disparate impacts will then be reanalyzed in order to determine
whether the modifications actually removed the potential disparate impacts of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the minority population and would still accomplish program
goals.
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Title VI Service and Fare Equity Analysis Process
to Identify Potential Disparate Impacts
Potential Disparate
Impacts?
No Yes
Analysis Complete
Take Action to avoid,
minimize, mitigate.
(Revise Proposal)
Reanalyze changes for
potential Disparate
Impact
Does the agency have a substantial legitimate
justification for the action or policy? Has the agency
analyzed alternatives and determined that the
selected action or policy is the least discriminatory
alternative?
Analysis Complete
No to one or both
questions.
Analysis Complete
No Yes
Potential Disparate
Impacts?
Consider revising
proposal due to
possible Title VI
violation.
Yes
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Disproportionate Burden Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by low-income populations. For purposes of this
policy, low-income population is defined as any readily identifiable group or households who are at or
below 150 percent of the U.S. Department of Health and Human Services Poverty Guidelines listed below.
Table 13: Annual Update of the HHS Poverty Guidelines
2024 Poverty Guidelines: 48 Contiguous States (all states except Alaska and Hawaii)
Dollars Per
Year
Household/
Family Size 50% 75% 100% 125% 130% 133% 135% 138% 150% 175% 180% 185%
1 7,530.00 11,295.00 15,060.00 18,825.00 19,578.00 20,029.80 20,331.00 20,782.80 22,590.00 26,355.00 27,108.00 27,861.00
2 10,220.00 15,330.00 20,440.00 25,550.00 26,572.00 27,185.20 27,594.00 28,207.20 30,660.00 35,770.00 36,792.00 37,814.00
3 12,910.00 19,365.00 25,820.00 32,275.00 33,566.00 34,340.60 34,857.00 35,631.60 38,730.00 45,185.00 46,476.00 47,767.00
4 15,600.00 23,400.00 31,200.00 39,000.00 40,560.00 41,496.00 42,120.00 43,056.00 46,800.00 54,600.00 56,160.00 57,720.00
5 18,290.00 27,435.00 36,580.00 45,725.00 47,554.00 48,651.40 49,383.00 50,480.40 54,870.00 64,015.00 65,844.00 67,673.00
6 20,980.00 31,470.00 41,960.00 52,450.00 54,548.00 55,806.80 56,646.00 57,904.80 62,940.00 73,430.00 75,528.00 77,626.00
7 23,670.00 35,505.00 47,340.00 59,175.00 61,542.00 62,962.20 63,909.00 65,329.20 71,010.00 82,845.00 85,212.00 87,579.00
8 26,360.00 39,540.00 52,720.00 65,900.00 68,536.00 70,117.60 71,172.00 72,753.60 79,080.00 92,260.00 94,896.00 97,532.00
9 29,050.00 43,575.00 58,100.00 72,625.00 75,530.00 77,273.00 78,435.00 80,178.00 87,150.00 101,675.00 104,580.00 107,485.00
10 31,740.00 47,610.00 63,480.00 79,350.00 82,524.00 84,428.40 85,698.00 87,602.40 95,220.00 111,090.00 114,264.00 117,438.00
11 34,430.00 51,645.00 68,860.00 86,075.00 89,518.00 91,583.80 92,961.00 95,026.80 103,290.00 120,505.00 123,948.00 127,391.00
12 37,120.00 55,680.00 74,240.00 92,800.00 96,512.00 98,739.20 100,224.00 102,451.20 111,360.00 129,920.00 133,632.00 137,344.00
13 39,810.00 59,715.00 79,620.00 99,525.00 103,506.00 105,894.60 107,487.00 109,875.60 119,430.00 139,335.00 143,316.00 147,297.00
14 42,500.00 63,750.00 85,000.00 106,250.00 110,500.00 113,050.00 114,750.00 117,300.00 127,500.00 148,750.00 153,000.00 157,250.00
Source: Department of Health and Human Services, Office of the Secretary, Annual Update of the
HHS Poverty Guidelines
A “disproportionate burden” is defined as occurring when the low-income population adversely affected
by a major service or fare change is 20 percent more than the average low-income population of CAT’s
service area.
Similar to the approach in identifying a potential disparate impact, should a proposed major service or
fare change result in a disproportionate burden, CAT will consider modifying the proposed change to
avoid, minimize, or mitigate the disproportionate burden of the change. The modified proposed change
due to a potential disproportionate burden will then be reanalyzed in order to determine whether the
modifications actually removed the potential disproportionate burden of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
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alternatives that would have less impact on the low-income population and would still accomplish
program goals.
Appendix E
Transit Development Plan (TDP) Capacity Analysis
Table 14: Fixed Route Capacities
Route
Average
Vehicle
Capacity/bus
Number
of Runs/
Week
Total
Weekly
Seating
Capacity
Total
Annual
Seating
Capacity
FY 2025
Annual
Ridership
Percent
of
Capacity
Estimated
Excess
Capacity
11 30 102 3,060 159,120 104,485 66% 34%
12 30 53 1,590 82,680 56,203 68% 32%
13 30 88 2,640 137,280 44,649 33% 67%
14 30 60 1,800 93,600 36,050 39% 61%
15 30 73 2,190 113,880 76,873 68% 32%
16 30 48 1,440 74,880 45,989 61% 39%
17 30 60 1,800 93,600 27,588 29% 71%
19 30 57 1,710 88,920 120,731 136% -36%
20 30 44 1,320 68,640 19,058 28% 72%
21 30 26 780 40,560 10,629 26% 74%
22 30 56 1,680 87,360 33,225 38% 62%
23 30 48 1,440 74,880 29,741 40% 60%
24 30 104 3,120 162,240 81,455 50% 50%
25 30 44 1,320 68,640 19,972 29% 71%
27 30 52 1,560 81,120 32,911 41% 59%
121 30 14 420 21,840 26,055 119% -19%
Totals 1,449,240 768,951 53% 47%
Table 15: Demand Response Capacities
Rev Miles Avg
Capacity
Est. Annual
Seat Miles
Avg Trip
Length
FY25
Ridership
Annual
Passenger
Miles
Percent
of
Capacity
Estimated
Excess
Capacity
1,416,057.00 11
15,576,627 10.38 136,359 1,416,057 9% 91%
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Fixed-Route Capacity Analysis Summary
Based on the estimated capacity analysis, CAT was using approximately 45 percent of its possible capacity
in FY2022. This shows that the existing bus service has substantial capacity remaining. Routes with the
least amount of excess capacity include Routes 121, 19, 28, 15, 11 and 12. Routes with the largest amount
of excess capacity include Routes 17, 13, 21, 25, and 23. Excess capacities for these routes range between
70 percent to 81 percent. Routes 121,19, and 28 operate as routes from Immokalee to Marco Island and
Naples; this clearly identifies that those routes are in high demand for those commuting to work.
Excess capacity is not necessarily a weakness in the system. The ridership-to-capacity ratio should be
monitored over time as part of future major updates to the TDP. In addition, route-by-route average trip
length estimates are needed in order to provide a more accurate reflection of unused capacity along fixed-
routes.
Demand Response Service Capacity Analysis Summary
Based on the estimated capacity analysis, CAT is using approximately 12 percent of the possible capacity.
This shows that demand response service has substantial capacity remaining. Excess capacity is not
necessarily a weakness in the system, given the nature of the requested trips. Expecting full paratransit
vans is unrealistic since the service operates on the basis of advanced trip reservations, and multiloading
is often difficult to accommodate given the often diverse nature of origins and destinations for each
patron.
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Appendix F
Transit Development Plan (TDP) Peer Review
TREND AND PEER COMPARISON ANALYSIS This section provides trend analyses for key performance,
effectiveness, and efficiency measures for the CAT system for the past 5 years. In addition, comparisons
to peer agencies have been provided to show how the CAT system performs against similar systems. This
evaluation was conducted using data directly obtained from the National Transit Database (NTD) across a
number of different variables for transit performance. These system performance measures are
recommended by the FDOT TDP Handbook for general performance, efficiency, and effectiveness, as
listed and categorized in Table 2-15. PEER SELECTION The peer selection process followed the
methodology provided by the Transit Cooperative Research Program (TCRP) Report 141: A Methodology
for Performance Measurement and Peer Comparison in the Public Transportation Industry and
recommended by the FDOT TDP Handbook (2022). The guidance recommends a minimum of 5 agencies
and for the purposes of this TDP, 10 agencies have been selected as the final peer group. It is crucial to
select a suitable group of peer agencies to ensure that credible comparisons can be made to provide
insight and trigger action, as opposed to poorly chosen peers which can produce irrelevant results. For
the purpose of performance measuring, an initial group of 15 peers was formed to be compared to CAT.
For this TDP update, all previous agencies that were included in the prior TDP update were included as
well as additional agencies that were deemed to be similar in nature to CAT
Performance Measures Effectiveness Measures Efficiency Measures
Unlinked Passenger Trips Unlinked Passenger Trips per
Capita
Operating Expense per Capita
Passenger Miles Traveled Passenger Miles Traveled per
Capita
Operating Expense per
Unlinked Passenger Trip
Vehicle Revenue Miles Vehicle Revenue Miles per
Capita
Operating Expense per
Passenger Miles Traveled
Vehicle Revenue Hours Unlinked Passenger Trips per
Vehicle Revenue Mile
Operating Expense per Vehicle
Revenue Miles
Vehicles Operating/Available at
Maximum Service
Unlinked Passenger Trips per
Vehicle Revenue Hour
Operating Expense per Vehicle
Revenue Hours
Operating Expense Vehicle Revenue Miles per Vehicle
Fare Revenue Farebox Recovery Ratio
Average Fare
TABLE 2-15: SYSTEM PERFORMANCE REVIEW MEASURES
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PEER SELECTION The peer selection process followed the methodology provided by the Transit
Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and
Peer Comparison in the Public Transportation Industry and recommended by the FDOT TDP Handbook
(2022). The guidance recommends a minimum of 5 agencies and for the purposes of this TDP, 10 agencies
have been selected as the final peer group. It is crucial to select a suitable group of peer agencies to ensure
that credible comparisons can be made to provide insight and trigger action, as opposed to poorly chosen
peers which can produce irrelevant results. For the purpose of performance measuring, an initial group
of 15 peers was formed to be compared to CAT. For this TDP update, all previous agencies that were
included in the prior TDP update were included as well as additional agencies that were deemed to be
similar in nature to CAT
This initial list of peer agencies consisted of:
The selection of potential peers was conducted using the peer selection methodology outlined in the
FDOT TDP Handbook, employing validated 2022 National Transit Database (NTD) data and the Florida
Transit Information System (FTIS). Additional potential peers that were selected consisted of transit
agencies from the previous TDP and agencies located in the southeastern United States, specifically those
with coastal characteristics in their geographic profiles. From the newly identified transit agencies, Breeze
Transit (Sarasota, FL), LeeTran (Fort Myers, FL), Bayway (Panama City, FL), GoLine (Vero Beach, FL), and
Citrus Connection (Lakeland, FL) were chosen because they are situated within Florida, either in coastal
counties or counties near Collier County. Additionally, CARTA (North Charleston, SC), ECAT (Pensacola,
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FL), and CCRTA (Hyannis, MA) were selected based on their recommendation as top peers to CAT
according to the FTIS Urban iNTD tool. It is worth noting that ART was also recommended but was already
included in the previous TDP peer group. NTD data for this initial set of peer agencies was then obtained
and analyzed to determine similarity to CAT and suitability to be used as a peer. Likeness scores were
calculated for 14 different indicators including 8 operating characteristics and 6 exogenous variables. A
secondary screening was also performed with additional indicators to rule out any anomalies within the
initial peer group. A detailed account of the selection methodology can be found in Appendix A.
Based on the results from the initial likeness score comparison and the secondary screening, a final set of
10 agencies were selected, as listed in Table 2-17. The table also includes the likeness score for each
agency and the reasons that the agency was selected to be in the final peer group. It is acknowledged as
part of the methodology that peers will not be exactly like one another in all categories and the approved
methodology is built to allow for that and allow for similarity in only a few other categories. For full details
on stage 2 of the screening refer to Appendix A for the full Peer Selection methodology.
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NORMALIZING DATA To accurately portray cost data, all monetary values were normalized to reflect the
effects of inflation and differences in labor costs between geographical regions. It is important to consider
for labor costs differences as it allows for conclusions to be drawn with more certainty that the cost
differences between agencies are due to internal agency efficiency variances rather than external cost
variation. Labor costs are also typically the largest component of an agency’s operating costs. It is relevant
to consider inflation rates to see if an agency’s costs are changing faster or slower than inflation when
conducting trend analyses. To adjust for differences in labor costs between counties, average labor wage
rates were used to recalculate cost data. Annual average weekly wages for 2022 were obtained from the
US Bureau of Labor Statistics’ Quarterly Census of Employment and Wages. All occupation types were
included in the average calculation as agencies have no control over general labor environments in the
county, which the cost data is being adjusted for, as opposed to the industry-specific labor rates that the
agencies have some control over. Including all occupations also allows for an agency to analyze how much
of its labor is spent in comparison to the county’s average wages, as well as to adjust its costs to reflect
changes in the county’s overall cost of living. The peer agencies’ cost data was adjusted for labor cost
differences by multiplying the raw cost data from NTD by the ratio between Collier’s average labor cost
over the peer agency county’s average labor cost. To adjust for inflation in trend analyses, consumer price
indices (CPI) were used to recalculate cost data. As the selected peers are located in different states
around the United States, national CPIs were used. CPI values for the years of 2018 to 2022 were obtained
from the US Bureau of Labor Statistics’ CPI Inflation Calculator to adjust cost data for inflation across these
years. This was done by multiplying the raw cost data from NTD by a ratio between the initial year’s (2018)
CPI over the analysis year’s CPI.
PERFORMANCE MEASURES Data for select system characteristics were taken from NTD to assess the
general operating performance of the CAT system and its chosen peers. All of the performance indicators
are based on exact data values from the NTD database, reflecting total values for all modes. UNLINKED
PASSENGER TRIPS (UPT) Unlinked passenger trips (UPT) refer to the number of people riding only one
public transit vehicle from origin to destination, counting a new trip each time a vehicle is boarded no
matter how many transfers are made. UPT data represents the market demand for service, and a higher
number of passenger trips is considered a positive metric. UPT numbers for CAT decreased by almost 30%
from 0.95 million trips in 2018 to 0.65 million in 2021 but increased to 0.75 million in 2022. The growth in
trips from 2021 to 2022 suggests service improvements have started to take effect as ridership has
returned following the COVID pandemic. Due to three peers with much higher UPT values, CAT falls below
the average UPT (shown with the blue line in Figure 2-41) of the peer group. Excluding these top three
peers, Collier has one of the higher UPT values amongst the remaining peers.
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FIGURE 2-41: 5-YEAR TREND AND 2022 PEER COMPARISON CHARTS FOR UNLINKED PASSENGER TRIPS
PASSENGER MILES TRAVELED (PMT) Passenger miles traveled (PMT) denotes the total distance traveled
by all passengers using the service. As with UPT, higher PMT is also a positive metric. PMT numbers for
CAT follow the same trend as the UPT numbers, decreasing about 30% from 7.4 million miles in 2018 to
5.3 million in 2021, but increasing to 6.1 million in 2022 (shown in Figure 2-42). This is directly reflective
of passenger trips which are to be expected. Similar to UPT, the same three agencies with much higher
PMT values are influencing the average value to be higher. CAT PMT is just below the average value and
is also one of the higher values excluding these top three agencies.
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VEHICLE REVENUE MILES (VRM) Vehicle revenue miles (VRM) detail the total distance traveled where the
transit service was operating in revenue service, which excludes deadhead travel, training operations, and
charter services. VRM as a metric itself is not indicative of positive or negative performance and should
be analyzed in relation to productivity and cost-effectiveness measures. The slightly decreasing trend in
CAT vehicle revenue miles suggests that services are being withdrawn, and with the lack of riders and
passenger miles in 2020 and 2021 but a relatively stable amount of service being provided suggest that a
major cost recovery issue would have occurred that is likely still impacting the agency (shown in Figure 2-
43). CAT VRM is just below the peer average, however, VRM itself is not indicative of performance. The
larger transit agencies such as LeeTran and Sarasota Breeze most likely run more service or longer routes
that result in greater VRM.
VEHICLE REVENUE HOURS (VRH) Vehicle revenue hours (VRH) represent the total travel time that transit
vehicles have operated during revenue service. Like with VRM, VRH as a metric itself is not indicative of
positive or negative performance and should be analyzed in relation to productivity and cost-effectiveness
measures. Given that CAT VRH values have gone up slightly from 2021 to 2022 compared to decreasing
VRM, this would suggest that routes that serve longer distances and cover more miles, possibly towards
more rural areas have been restricted and instead shorter routes with more service has replaced it. The
increase is also a reflection of congestion as a result of the growth within the County, causing longer travel
times for the same distances compared to the previous year. CAT VRH is below the peer average, but
again VRH itself is not indicative of performance (shown in Figure 2-44). The larger transit agencies such
as LeeTran and Sarasota Breeze most likely run more service or for longer times which results in greater
VRH.
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VEHICLES OPERATING/AVAILABLE AT MAXIMUM SERVICE (VOMS/VAMS) Vehicles operating or available
at maximum service counts the number of vehicles that are required for (VOMS) or are available to (VAMS)
the transit agency to operate at peak full service. VOMS is important for assessing fleet size, directly
relating to the network structure and availability of service. VOMS/VAMS numbers can impact the number
of routes and frequency of service offered by the transit agency. VOMS helps to determine the required
vehicle demand during maximum service versus the vehicles available. VAMS increased from 2020 to 2021
during the pandemic, when less service was required and VOMS was lower. This likely resulted in the
decrease in VAMS from 2021 to 2022, however, VOMS has since increased, which would suggest that CAT
are operating very close to the line in terms of not having enough vehicles to provide service. Both CAT
VOMS and VAMS values are below the peer average, but this is not indicative of performance as agencies
will require different numbers of vehicles due to varying services.
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OPERATING EXPENSE Total operating expense considers all costs associated with operating the transit
service, including operational, maintenance, and administrative costs. The NTD data values for operating
expense were recalculated for the peer comparison chart to account for differences in labor costs across
different geographical regions. The CAT trend chart includes a secondary data series reflecting the cost
data in 2018-dollar values, depicting the impacts of inflation over the years (shown in Figure 2-47). CAT
operating expenses have shown a general increase in trends since 2018 which is to be expected as service
gets more expensive to deliver. However, the increase in operating expenses does not appear as drastic
between 2021 to 2022 in 2018-dollars, indicating the increase in cost is mostly due to the impact of
inflation. Operating expenses should be analyzed in relation to fare revenue and farebox recovery rates
to determine how much of the cost of the service is being recouped. CAT operating expenses are below
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the peer average, indicating that the transit system does not cost as much to operate compared to the
other larger agencies.
FARE REVENUE Fare revenue is the total amount of revenue generated from fare-paying transit service
users. Again, the CAT trend chart includes a secondary data series reflecting the revenue data in 2018-
dollar values, depicting the impacts of inflation over the years (shown in Figure 2-48). Post-pandemic, CAT
fare revenue has been steadily increasing which would be in line with passenger trips also increasing. As
with operating expense, fare revenue is most useful when analyzed in relation to operating expense and
farebox recovery rates. CAT fare revenue is below the peer average, indicating that CAT receives less
revenue from rider fares compared to other agencies, especially CARTA with a significantly higher fare
revenue value
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EFFECTIVENESS MEASURES Service effectiveness is represented by performance characteristics in relation
to the population, as the selected indicators demonstrate to what extent service-related goals are being
achieved. This includes service supply, service consumption, and quality of service. Effectiveness measure
values are obtained or derived from NTD data and reflect total values for all modes. UNLINKED
PASSENGER TRIPS/ PASSENGER MILES TRAVELED PER CAPITA UPT per capita is calculated by dividing UPT
by the service area population, measuring transit usage within the service area. Similarly, PMT per capita
is derived from dividing PMT by the service area population. Higher values represent a greater utilization
of service. CAT UPT and PMT per Capita values have been decreasing over the years, with a steeper
decrease towards 2020, likely due to people taking transit less during the pandemic. There was a small
increase from 2021 to 2022 as ridership began to improve back towards pre-pandemic levels. CAT UPT
per capita is below the peer average (shown in Figure 2-49) and PMT per capita just slightly below,
demonstrating that service utilization is less effective compared to other agencies, especially CARTA with
a significantly higher value (shown in Figure 2-50).
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VEHICLE REVENUE MILES PER CAPITA VRM per capita is calculated from the dividing VRM by the service
area population, measuring the supply of service provided based on the population of the service area.
There was a significant decrease in VRM per capita from 2019 to 2020, likely due to reduced service as a
result of the pandemic (shown in Figure 2-51). Values stayed relatively steady after 2020, but still slightly
decreasing. The 2022 CAT value is just below the peer average.
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UNLINKED PASSENGER TRIPS PER VEHICLE REVENUE MILE/ VEHICLE REVENUE HOUR Dividing UPT by VRM
or VRH can serve as other indicators for productivity and service consumption, measuring the utilization
rates per unit of provided service. Higher values are desirable as it reflects that there is greater utilization
of service. CAT UPT (shown in Figure 2-52) per VRM values stayed consistent for four years after a
decrease from 2018 to 2019, while UPT per VRH values decreased over the years and only increased from
2021 to 2022. CAT UPT per VRM is below average and UPT per VRH is average amongst the peers (shown
in Figure 2-53).
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EFFICIENCY MEASURES Service efficiency revolves mostly around operating expenses and a few other
indicators, in essence, how much it costs to provide and run the service. Most of the efficiency measures
are derived from ratios between two performance measures, and again reflect total values for all modes.
The data values for all measures involving operating expense were recalculated for the peer comparison
charts to account for differences in labor costs across different geographical regions. The trend charts
include secondary data series reflecting the cost data in 2018-dollar values, depicting the impacts of
inflation over the years. OPERATING EXPENSE PER CAPITA Operating expense per capita reflects the total
investment spent on provided transit services in relation to the service area population. The metric itself
reflects greater investment in transit with higher values, however, there are many additional underlying
considerations including productivity, demand, and utilization. Operating expense per capita decreased
from 2019 to 2021, possibly due to lowered costs from less service during the pandemic, then increased
in 2022. CAT’s operating expense per capita value is below the peer average, indicating that it spends less
per capita to operate compared to other agencies (shown in Figure 2-54).
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OPERATING EXPENSE PER UNLINKED PASSENGER TRIP/PASSENGER MILE TRAVELED Operating expense
per UPT/PMT indicate the average cost to provide service for each unlinked trip or passenger mile,
showcasing the market demand for the service and how service is delivered. The lower these values, the
better, as it is ideal to minimize cost per trip/mile. The trends for operating expense per UPT/PMT are
identical; increasing up to 2021 and slightly decreased in 2022 (shown in Figures 2-55 and Figure 2-56).
The increase from 2020 to 2021 was mostly due to inflation as the trends decreased from 2020 to 2022
in 2018-dollar values. The operating expense per UPT/PMT values for CAT are below the peer averages,
meaning that it costs less to operate per trip/mile compared to other agencies.
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OPERATING EXPENSE PER VEHICLE REVENUE MILE/ VEHICLE REVENUE HOUR Operating expense per
VRM/VRH are average cost calculations for every service mile or hour, evaluating the efficiency of transit
service delivery. Lower values are ideal to minimize the cost per mile/hour. CAT operating expense and
vehicle revenue miles have been consistently increasing, except for a slight decrease from 2020 to 2021.
Apart from Citrus Connect, the operating expense per VRM/VRH values are close together across the
agencies. CAT’s values are below the peer averages, demonstrating that it costs less to operate per
mile/hour compared to other agencies (shown in Figures 2-57 and 2-58).
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VEHICLE REVENUE MILES PER VEHICLE VRM per vehicle is the average service provided by each vehicle in
operation during maximum service, derived from dividing VRM by VOMS. It is an indication of vehicle
utilization, but there are other contextual considerations to be made including fleet size and age. VRM
per vehicle values decreased from 2019 to 2021, likely due to lowered vehicle utilization during the
pandemic. CAT has the highest VRM per vehicle value compared to the other peer agencies, indicating
high vehicle utilization (shown in Figure 2-59).
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FAREBOX RECOVERY RATIO Farebox recovery ratio is the percentage of the total operating expenses that
are funded by total fare revenue from service users, equating fare revenue over operating costs. Higher
farebox recovery is desired as that means a greater percentage of the operating costs are covered by
passengers compared to other funding sources. The farebox recovery ratio of approximately 8% in 2022
demonstrates a low level of recovery and therefore indicating that the transit network is heavily reliant
on other funding sources. However, CAT is performing below but near the peer mean which suggests that
it is performing at an average level in comparison to other agencies, many of whom are performing worse
(shown in Figure 2-60).
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AVERAGE FARE Average fare is the average amount paid per passenger per trip and is calculated by
dividing fare revenue by UPT. The metric itself is not necessarily indicative of performance but is a good
comparison to other transit systems in terms of fare cost. CAT’s average fare value is right at the peer
average, showing that the fares implemented by CAT are comparable to the other agencies, other than
The Wave, which has a much higher average fare (shown in Figure 2-61).
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Appendix H
List of Community Agencies
Collier Senior Center
4898 Coronado Parkway
Naples, Florida
www.collierseniorcenter.org
Healthy Communities Program Consultant
Florida Department of Health in Collier County
Deborah Chesna
Phone: (239) 252-2594
Fax: (239) 774-5653
www.healthycollier.org
Baker Senior Center Naples
Dr. Jaclynn Faffer, President/CEO
6200 Autumn Oaks Lane
Naples FL 34119
Phone: 239-325-4444
Fax: 239-330-7947
www.naplesseniorcenter.org
Catholic Charities, Diocese of Venice, Inc.
P.O. Box 2116
Venice, Florida 34284
www.catholiccharitiesdov.org
Refugee Coalition
Department of Children and Families
Hiram A. Ruiz, Director, Refugee Services
401 NW 2nd Ave., Suite N-812
Miami, Fl 33128
Office: (786) 257-5189
Cell: (305) 763-9040
hiram_ruiz@dcf.state.fl.us
Collier 211
Phone: 211 (IN FL) or (239)-263-4211
www.collier211.org
Lighthouse of Collier, Inc.
2685 Horseshoe Drive South, Suite 211
Naples, FL 34104
Phone: 239-430-3934
Fax: 239-430-9213
www.lighthouseofcollier.org
Neighborhood Health Clinic
88 12th St N Unit 100
Naples, FL 34102
Phone: 239-529-2255
Email: info@neighborhoodhealthclinic.org
www.neighborhoodhealthclinic.org
Physician Led Access Network (PLAN) of Collier
County
2671 Airport Rd S, Suite 202
Naples FL 34112
Phone: (239) 776-3016
FAX: (239) 435-1297
E-mail: info@plancc.org
www.plancc.org
United Way of Collier and the Keys
P.O. Box 2143
Key West, FL 33045
admin@keysunitedway.org
www.keysunitedway.org
Harry Chapin Food Bank
3940 Prospect Ave
Naples, FL 34104
Phone: (239) 334-7007
fighthunger@harrychapinfoodbank.org
Sunrise Community of Southwest FL
4277 Exchange Ave
Naples, FL 34104
Phone: (239) 643-5338 ext 101
FAX: (239) 643-4937
E-Mail: Naples@sunrisegroup.org
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Collier Area Transit Title VI Program Update – 2017-2020 Page 85
Appendix I
Transit Manager Resolution
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Collier Area Transit Title VI Program Update – 2017-2020 Page 86
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Collier Area Transit Title VI Program Update – 2017-2020 Page 87
Appendix J
Fare Study
The link below is the completed fare study.
https://www.ridecat.com/wp-content/uploads/2025/03/CAT-Regional-Service-and-Regional-Fare-
Study_3-21-24_FINAL.pdf
Appendix K
Latest TDP
The link below is a link to the most recent TDP Annual Update.
https://www.ridecat.com/wp-content/uploads/2025/03/FY2024-Annual-Progress-Report-BCC-
Approved.pdf
Appendix L
PTGA Requirements
Disadvantaged Business Enterprise (DBE) Policy
As a part of the Public Transportation Grant Agreement (PTGA) with FDOT, Collier County and its
contractors and subcontractors agree to ensure that Disadvantaged Business Enterprises as defined in
49 CFR Part 26, as amended, have the opportunity to participate in the performance of contracts. Collier
County and its contractor and subcontractors shall not discriminate on the basis of race, color, national
origin, or sex in the performance of any contract. The contractor shall carry out applicable requirements
of 49 CFR Part 26 in the award and administration of FDOT-assisted contracts. Failure by the contractor
to carry out these requirements is a material breach of this contract, which may result in the
termination of the contract or such other remedy as the recipient deems appropriate.
E-Verify
As a part of the PTGA with FDOT, vendors and contractors of Collier County shall utilize the U.S.
Department of Homeland Security’s E-Verify system to verify the employment eligibility of all new
employees hired by the vendor or contractor while contracted with Collier County. Additionally, vendors
and contractors shall expressly require any subcontractors performing work or providing services
pursuant to work for Collier County shall likewise utilize the U.S. Department of Homeland Security’s E-
Verify system to verify the employment eligibility of all new employees hired by the subcontractor while
working for Collier County.
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Collier Area Transit Title VI Program Update – 2017-2020 Page 88
Appendix M
Public Participation Summary
This Title VI Program Update was distributed throughout multiple public locations around the county,
posted on the RideCAT.com website, the Collier County website, and published in the local paper
announcing a 30-day public comment period related to this update. There were no comments or
responses received in this time.
Appendix N
Staff Training Documents on Title VI
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COLLIER COUNTY BOARD OF COUNTY
COMMISSIONERS
COLLIER AREA TRANSIT (CAT)
TITLE VI PROGRAM
20263 - 20296
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Table of Contents
Introduction 4
Background 5
Title VI Program Policy Statement 7
Major Accomplishments Since 2020 Submittal 9
General Reporting Requirements 10
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA 10
FTA Civil Rights Assurance, DOT Title VI Assurance 12
Program Specific Requirements 12
Title VI Notice to the Public 12
Title VI Complaint Procedures 13
List of Transit-Related Title VI Investigations, Complaints or Lawsuits 15
Public Participation Plan 15
Limited English Proficiency 16
Membership Non-Elected Committees 35
Title VI Equity Analysis for New Facility Construction 37
Title VI Plan Approval 39
Requirements of Transit Providers 39
System Wide Service Standards and Policies 39
Other Areas of Title VI Considerations 45
Assessment of Compliance 46
List of Tables
Table 1: CAT Budget Fiscal Years 2018-2022 5
Table 2: Pending Grant Applications 10
Table 3: CAT Active Federal Grant Assistance 11
Table 4: Percent of Limited English Proficiency Households by Census Block Group 19
Table 5: Summary of Limited English Proficiency Persons within the CAT Service Area 26
Table 6: Percentage of Limited English Proficiency Students within Collier County Public Schools 27
Table 7: Service Changes Since the Last Title VI Update through January 2023 34
Table 8: Racial Composition of Bodies that Provide Input to Decision-Making Bodies 35
Table 9: Vehicle Load Standards 40
Table 10: CAT Service Levels by Routes 41
Table 11: On Time Performance 42
Table 12: CAT Minority Routes 43
Table 13: Annual Update of HHS Poverty Guidelines 60
Table 14: Fixed Route Capacities 60
Table 15: Demand Response Capacities 61
Table 16: Peer System Characteristics 64
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Table 17: CAT’s Performance Review Measures 64
Table 18: CAT’s General Indicator Peer Comparison 64
Table 19: Summary of Collier County’s Peer and Trend Analysis (2013-2018) 78
List of Maps
Map 1: Limited English Proficiency 19
Map 2: Bus Stop Amenity Locations for Limited English Proficiency Areas 45
Map 3: Minority Census Tracts and CAT Fixed Route & ADA Service Areas 48
Map 4: Low-Income Census Tracts and CAT Fixed Route & ADA Service Areas 49
List of Figures
Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area 25
Figure 2: CAT Operations and Maintenance Facility 37
Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility 38
Figures 4-25: Transit Development Plan (TDP) Peer Review 65-77
Appendix
A: Title VI Complaint Form 50-51
B: Certifications and Assurances 52-53
C: Sub-Recipient Monitoring Form 54-55
D: CAT Route Fare or Service Change Policy 56-59
E: Transit Development Plan Capacity Analysis 60-61
F: Transit Development Plan Peer Review 62-77
G: Sticker Survey Results 78-88
H: Community Agencies 89
I: Transit Manager Resolution 90-91
J: Fare Study 92
K: Latest TDP 92
L: PTGA Requirements 92
M: Public Participation Summary 93
M: Staff Training Documents on Title VI 93-123
O: Title VI Log Sheet 124
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Introduction
Collier Area Transit, (d.b.a. “CAT”) began its fixed route service in February 2001, offering service in Collier
County, to include the cities of Naples, Marco Island, and the Immokalee area. Collier Area Transit (CAT)
operates under the supervision of the Collier County Division of Public Transit and Neighborhood
Enhancement (PTNE) for the Collier County Transportation Management Services Department. CAT
provides public transit service including fixed-route bus, express bus, Americans with Disabilities (ADA)
and Transportation Disadvantaged (TD) paratransit service. CAT coordinates through the State of Florida
Commission for the Transportation Disadvantage with the transportation vendor providing public
transportation services to Medicaid individuals.
CAT is submitting this report to the Federal Transit Administration, (FTA), providing a program to ensure
that transit services made available is equitably distributed, and provides equal access and mobility to any
person, without regard to race, color, or national origin. This program is updated every three (3) years
and received approval by FTA through March 31, 20296.
This program update for 20263-20296 has been prepared pursuant to Title VI of the Civil Rights Act of
1964; Title 49, Chapter 53, Section 5332 of the United States Code; and the FTA Circular 4702.1B, “Title VI
Requirements and Guidelines for Federal Transit Administration Recipients,” (October 1, 2012).
Additionally, this update summarizes the CAT transit service provisions since the last program was
approved. This update will provide compliance with all parameters of the FTA Title VI Program Checklist
for all applicable requirements of Transit Providers.
The objectives of this Title VI Program include the following:
1. Ensure that federally-assisted benefits and related services are made available and are equitably
distributed.
2. Ensure that the level and quality of federally-assisted services are sufficient to provide equal
access and mobility to all persons.
3. Ensure adequate opportunities for all to participate in the planning and decision-making
processes.
4. Ensure that placement of transit services and facilities are equitable.
5. Ensure that corrective and remedial actions are taken for all applications and receipts of federal
assistance to prevent discriminatory treatment of any beneficiary.
6. Provide procedures for investigating Title VI complaints.
7. Take responsible steps for ensuring that meaningful access to programs and activities is
provided for persons with Limited English Proficiency.
8. Inform the public of their rights under Title VI.
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Background
Collier County, like most jurisdictions, has been drastically impacted by the COVID 19 Pandemic over the
past few years, which severely decreased ridership and limited operations. Although the ridership has
slowly recovered as time has passed, our operations are still not where they were before the pandemic
hit. A strong local economy has also made it a challenge to continue to provide public transportation
services as disposable income has increased thus private cars have become much more of an affordable
mode of transportation. The challenge is now that with a reduction in ridership, CAT’s budget has
remained stagnant only seeing a very slight increase to cover inflation. Consequently, those truly needing
public transit are not seeing the increase in bus frequency or fixed-route coverage to meet their needs.
The low frequency and coverage issues are also affecting CAT’s ability to attract choice riders which too
hurts CAT’s revenue earning potential.
The ridership trends coupled with budget constraints has prompted service restructuring and adjustments
for efficiency purposes. The consultants at Kimley Horn along with CAT staff conducted a Comprehensive
Operations Analysis (COA) of the routes and operations at CAT and suggested route modifications in 2020
to maximize utilization of the available budget, increase efficiency and increase ridership while remaining
cost neutral in the short term. Table 1 presents the CAT budget over the past fourfive years. Despite these
budgetary changes, CAT continues to provide public transit service aimed at serving the maximum number
of persons in the most efficient and equitable manner.
Table 1: CAT Budget
Fiscal Years 202218 - 20222024520245
Fiscal Year FY 202218 FY 202319 FY 20240 FY 20251
Fixed
Route
Budget
$7,931,900$6,063,500 $8,886,1006,281,200 $ 9,494,9007,319,400.00 $9,264,600
6,885,400.00
Paratransit
Budget $5,045,400$4,036,500 $4,242,2005,639,500 $6,090,400 4,908,300.00 $7,015,800
5,276,400.00
Total $12,977,300$10,100,000
$10,523,400
14,525,600
$15,585,300
12,227,700.00
$16,280,400
12,161,800.00
Percent
Change 6.71%1.50% 4.1912% 16.20.07% -0.54.04%
Over the past three years, CAT has participated in a number of compliance reviews with the Collier
Metropolitan Planning Organization (MPO), FDOT, and the FTA with regard to ensuring federal and state
guidelines are adhered to in transportation planning and service delivery.
Over the past three years, CAT has completed three two (2) Minor Transit Development Plan (TDP)
Updates and a Major Transit Development Plan (TDP) Update completed in 20202025. The TDP updates
have allowed ample opportunity for public input into the planning, service delivery, and capital
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investment program process. CAT and its consultants have improvised amidst the pandemic and have
conducted several surveys, utilized social media and conducted virtual meetings in response to stay at
home and social distancing orders. In addition to the public participation efforts, planning resources have
also provided CAT with significant data on its customers and the surrounding area that can be used for
identification of service area populations and any necessary equity analysis prior to proceeding with
decision-making activities. From the TDP on-board survey, CAT was able to identify its typical rider and
determine its customers’ qualitative and quantitative opinions of the service provided and focus areas for
future service and capital purchases. The Major TDP also provides an in-depth analysis of how CAT
performs in comparison with peer agencies. Many aspects of the TDP will be utilized to support
compliance with Title VI guidelines and the full documents can be found on the CAT website at
http://www.rideCAT.com.
The public transit services in Collier County, provided by CAT, are governed by the Collier County Board of
County Commissioners. The commissioners are elected in accordance with the State of Florida District
Designations as follows:
• District 1 – Rick LoCastro
• District 2 – Chris Hall
• District 3 – Burt Saunders
• District 4 – Dan Kowal
• District 5 – William L. McDaniel Jr.
The Collier County Board of County Commissioners is the official decision-making body for Collier County
and, because they are elected by the general public, CAT has no ability to ensure that there is adequate
representation of minorities on this body.
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Title VI Program Policy Statement
CAT operates under the Public Transit & Neighborhood Enhancement (PTNE) Division which is one of five
(5) Divisions within the Transportation Management Services Department of Collier County Government.
CAT is the provider of public transportation; whose purpose is to deliver quality public transportation
services to the general public. CAT’s employees who have extensive daily contact with the public,
recognize its responsibility to the community it serves and is committed to a policy of non-discrimination.
Governed by the Collier County Board of County Commissioners and serving the cities of Naples, Marco
Island, Everglades City, the Immokalee community, and other areas of unincorporated Collier County, CAT
complies with Title VI of the Civil Rights Act. It is CAT’s policy to ensure non-discriminatory transportation
practices throughout Collier County.
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin
in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no
person in the United States shall, on the grounds of race, color, or national origin, be excluded from
participation in, be denied the benefits of, or be subjected to discrimination under any program or activity
receiving federal financial assistance.
The Environmental Justice (EJ) component of the Title VI requirements guarantees fair treatment for all
people regardless of race and income. The requirements under EJ include CAT identifying and addressing,
as appropriate, any potential disproportionate and/or adverse impact of its programs, policies, and
activities on minority and low-income populations. In addition to EJ considerations in the administration
of public transit, CAT will undertake reasonable steps to ensure that Limited English Proficiency (LEP)
persons have meaningful access to programs, services, and information.
The three fundamental Environmental Justice concepts are to:
1. Avoid, minimize, or mitigate disproportionately high and adverse human health or environmental
effects, including social and economic effects, on minority and low-income populations.
2. Ensure the full and fair participation by all potentially affected communities in the transportation
decision-making process.
3. Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-
income populations.
The Public Transit Manager has been designated as the CAT Civil Rights Officer responsible for civil rights
compliance and monitoring to ensure the nondiscriminatory provision of transit services and programs.
In addition to the Transit Manager, the PTNE Director and all Transit agency staff share in the responsibility
of making CAT’s Title VI program a success. Title VI compliance is given the utmost importance by CAT and
its governing board.
To request a copy of the agency’s Title VI Program, contact the Public Transit & Neighborhood
Enhancement (PTNE) Division at the phone number, e-mail, or physical address provided below or access
it on the CAT website at http://www.rideCAT.com. Any person who believes that they have been denied
a benefit, excluded from participation in, or discriminated against under Title VI has the right to file a
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formal complaint in writing to the Public Transit Manager, responsible for civil rights compliance and
monitoring to ensure non-discriminatory provision of transit services and programs. File your formal
complaint in writing, via e-mail, or by phone using the following contacts:
By Mail: Public Transit & Neighborhood Enhancement Division
8300 Radio Road
Naples, FL 34104
By Phone: CAT - (239) 252-4996
Email: rideCAT@colliercountyfl.gov
Online:
English Form: https://www.ridecat.com/wp-content/uploads/2020/11/TitleVIComplaintForm_Engli.pdf
Spanish Form: https://www.ridecat.com/wp-content/uploads/2020/11/TitleVIComplaintForm_Spani.pdf
Creole Form: https://www.ridecat.com/wp-content/uploads/2020/11/TitleVIComplaintForm_Creol.pdf
Please be sure to include your name, address, and how to contact you (physical address, phone number,
and/or e-mail address, etc.). Complaints are documented in the County’s database, logged and tracked
for investigation. Once the investigation is completed, the customer is notified of the outcome of the
investigation.
The Title VI Policy statement is disseminated to all staff and is available on CAT’s website. The Title VI
Notice can be found in this Plan; posted at each transfer Station and on each bus. Implementation of the
Title VI Program is considered a legal obligation accepted as part of the financial assistance agreement
entered into with the U.S. Department of Transportation’s Federal Transit Administration.
Individuals and organizations also have the right to file a complaint with the Federal Transit
Administration’s Office of Civil Rights by obtaining the complaint form from:
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form.
To file a complaint directly to FTA complete the FTA complaint form (PDF). The complaint form must be
signed and mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
_____________________________________________________ ____________________
Omar De Leon Date
Transit Manager
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Major Accomplishments since the 20230 Title VI Submittal
Collier Area Transit has made the following improvements to the system to better the operations and
services provided to its passengers in accordance with FTA regulations since the last Tittle VI submittal:
• Route Changes and Improvements – We have consistently modified the timing of the routes in
a seasonal capacity. As well as adjusting the length of daily service hours during each season and
making sure to stay in service longerensuring reliability of the service during the IN “in” Season
schedule instead of the OUT “out” of Season schedule.After the completion of our
Comprehensive Operations Analysis in 2020, CAT has been working to implement the
recommended changes from the report. Each seasonal schedule change has allowed us
opportunities to implement and adjust the identified routes to provide better service. Route
modifications included combining Routes 20 and 26 into a single Route 20; combining Routes 19
and 28 into a single Route 19; realigning Route 25 to travel on US 41 rather than Goodlette-Frank
Road; and realigning Route 21 to extend further north to the intersection of Collier Blvd and Davis
Blvd. The majority of our routes also were modified to improve the timing.
• Frequency Improvements -– There have been changes to the Route 24 to increase frequency
again and to make sure to use theensure revenue service is allocated time in the to areas needing
it most.In November 2021, 3 extra loops were added to Route 24. This route 24 is incredibly
important, because it services the major corridor where businesses are located, providing
employment opportunity to the transit dependent population. This change added back service
to the areas when prior modifications were made to remove Route 18. Route 24 provides a major
connection to the eastern portion of Collier County to the other portions of the urban area.
• Bus Shelter Construction – 10515 bus shelters were installed with solar lighting to enhance
security measures.
• ADA Bus Stop Improvements - CAT obtained grant funding for the design and construction of bus
stop improvements to meet ADA accessibility standards. 7 ADA bus stops were designed and
constructed in FY2022.2614 ADA bus stops were designed and constructed. ADA improvements
where made post 2023
• Elimination and Consolidation of Routes - As a result of the COA completed in 2021, we now
operate 3 fewer routes than when the last Title VI update was approved. We first eliminated
Route 18 in fall of 2021, where duplicative service was noted, and when removed, the area was
still serviced by our remaining routes. In Fall of 2022, we consolidated Routes 20 and 26 and
Routes 28 and 19, which are now labeled as the Route 26 and Route 19, respectively. These routes
had similar service areas and when combining the routes, we are able to include more revenue
hours providing more consistent service to the updated routes.
• Comprehensive Operations Analysis – In July 2021 CAT , along with the assistance of Kimley-
Horn & Associates, completed the Comprehensive Operations Analysis. This was an in-depth
analysis of existing transit services to identify opportunities for improvement and create a road
map for the next 5 years for route changes. CAT has already implemented many of the
recommended changes proposed in the plan.
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• Collier MPO Transit Impact Analysis – In December of 2020, the Collier MPO, in coordination
with PTNE, had completed a Transit Impact Analysis (TIA). The study assessed the effects that a
development’s traffic will have on the transit network in the community and provided criteria for
determining the capital or operating improvements required to the transit system.
• Collier Park and Ride Study - In 2020, Jacobs Engineering provided consulting services to the
Collier MPO and CAT to identify and develop a standardized methodology for locating, operating,
and maintaining possible Park-and-Ride sites within Collier County. The study developed a list of
32 possible sites that were evaluated; 12 of which were from our 2005 Park -and-Ride study. 12
sites out of the 32 were ultimately selected as priority sites. The report outlines details about the
study outreach and effectiveness and how the feedback was incorporated into the assessment
to create the recommended list of sites.
• Zero Emissions Study -Major TDP- The Transit Development Plan (TDP) analysis presents a
comprehensive evaluation of Collier Area Transit (CAT), identifying key performance trends,
demographic shifts, and strategic recommendations to enhance transit service.
Collier Area Transit, part of the Public Transit and Neighborhood Enhancement Division of Collier
County Government in partnership with the Collier MPO and Stantec, developed a major update
to the Transit Development Plan. The TDP reviews financial and business plans updating its
Transit Development Plan (TDP) every five years. The Transit Development Plan serves as a Ten -
Year strategic guide for public transportation services provided to the residents, visitors, and
employers in Collier County. The plan examines business practices and services to develop
strategies and data-driven recommendations that identify service needs, prioritize
improvements, and appropriately allocate resources to deliver efficient and effective
transportation and mobility services. Public Involvement, a key goal and emphasis area for the
plan.
Major TDPZero Emissions Study - Collier County Public Transit and Neighborhood Enhancement
(PTNE), in partnership with the Collier MPO and Benesch, led the development of a Zero
Emissions Vehicle Transition Plan for the CAT system to support long-term sustainability,
operational efficiency, and expanded funding opportunities. The study evaluated fleet needs,
service demand, and alternative fuel technologies such as battery-electric and hydrogen fuel cell
buses, while identifying infrastructure, workforce training, and facility upgrades required for
implementation. Supported by industry best practices, federal guidance, and stakeholder input,
the plan outlines a phased and financially responsible transition strategy aligned with County
environmental goals and designed to strengthen competitiveness for future FTA and grant
funding.In
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General Reporting Requirements
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA
As of February 170, 20263, CAT had the following pending grant applications:
The pending grants are listed below:
Table 2: Pending Grant Applications
Application Name Application Name2
Temporary Application
Number
1032-2023-1 Replacement Operations and Maintenance
Facility XU Funds FY23 1032-2023-1
1032-2022-3
FY22 5307 and 5339 Funds; Super Grant;
Capital, ADA, Operating; Collier & Lee
County , Bonita Springs/Naples UZA, FL
1032-2022-3
1032-2022-2 Replacement Operations and Maintenance
Facility XU Funds 1032-2022-2
1032-2024-1 FY23 Section 5324 Emergency Relief for
IAN 1032-2024-1
FL-2019-025-02 FY 18 Section 5324 Emergency Relief for
Irma FL-2019-025-02
FDOT USC 5311 Non-Urbanized Formula Grant
FDOT USC 5310 Transportation for Elderly Persons
FDOT USC 5339 Rural Capital Assistance Grant
CAT utilizes the active grants listed in Table 2 to support public transit services in Collier County. Some
of these grants cover multiple fiscal years.
Table 3: CAT Active Federal Grant Assistance
Project # Grant Name/FAIN Awarded Amount Avail Funds
33243 5307 FY13 XU-062 $336,872.00 $10,699.80
33510 5339 FY16 17-017 $299,327.00 $182,476.00
33511 5307 FY17 XU 17-055 $80,000.00 $8,536.90
33552 5339 FY17 18-008 $299,889.00 $0.00
33590 5324 FY18 DR 19-025 (IRMA) $386,920.00 $213,962.55
33623 5307 XU 19-028 $286,180.00 $21,495.55
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33682 5307 FY20 20-046 (CARES) $8,158,684.00 $287,083.00
33702 5307 FY20 20-103 $2,882,918.00 $25,405.95
33720 5307 XU 20-091 $500,000.00 $0.00
33732 5307 XU 20-115 $250,000.00 $26,578.05
33736 5339 (b) 21-033 $9,020,000.00 $5,418,570.00
33767 5307 FY21 22-005 $3,019,597.00 $1,104,882.00
33768 5339 FY21 22-005 $367,591.00 $367,591.00
33794 5307 FY21 22-015 (ARP) $1,595,333.00 $0.00
33832 5339 FY22 23-011 $352,333.00 $352,333.00
33833 5307 FY22 23-011 $3,864,850.00 $1,386,506.01
33871 5307 FY23 23-084 $3,933,690.00 $1,182,600.63
33872 5339 FY23 23-084 $362,341.00 $218,713.00
33878 5307 XU 24-059 $5,500,000.00 $5,499,999.76
33912 5339 FY24 24-066 $474,920.00 $0.00
33913 5307 FY24 24-066 $2,346,899.00 $580,200.61
33913 5307 FY24 24-066 $2,810,390.00 $231,181.46
33923
Community Project Funding 25-079 (Congress-Diaz
Balard) $4,190,000.00 $4,190,000.00
33951 5339 FY25 25-089 $502,127.00 $502,127.00
33952 5307 FY25 25-089 $2,740,619.00 $2,376,375.62
33952 5307 FY25 25-089 $2,817,869.00 $816,640.73
GMS Grant Number Grant Program Awarded Amount Balance to Expend
33526 FTA 5307 FY17 18-034 $2,469,778.00 $214,632.76
33682
FTA 5307 CARES Act 20--
046 $8,158,684.00 $1,619,978.37
33702 FTA 5307 FY20 20-013 $2,882,918.00 $175,924.32
33767 FTA 5307 FY21 22-005 $3,019,597.00 $2,113,973.31
33794 FTA 5307ARP 22-TBD $1,595,333.00 $325,141.47
33833 5307 FY22 22-XXX $4,453,050.00 $3,091,880.00
33243 FTA-5307 XU FY12-13 $336,872.00 $32,489.80
33369 FTA 5307 XU-086 $287,124.00 $58,965.66
33511 FTA 5307 XU 17-055 $80,000.00 $8,536.90
33555 FTA 5307 XU-2018-024 $274,000.00 $132,044.33
33556 FTA 5307 XU 18-025 $316,250.00 $7,200.00
33623
FTA 5307 XU 2019-1 19-
028 $286,180.00 $286,180.00
33720 FTA 5307 XU 20-091 $500,000.00 $32,768.00
33732 FTA 5307 XU 20-115 $250,000.00 $140,238.50
33773 FTA 5307 XU 21-032 $500,000.00 $500,000.00
33590 FTA 5324 FY18 DR 19-025 $386,920.00 $213,962.55
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33510 FTA 5339 FY16 17-017 $299,327.00 $214,174.00
33552 FTA 5339 FY17 18-008 $299,889.00 $260,639.00
33591 FTA 5339 FY18 18-084 $411,466.00 $856.84
33664 FTA 5339 FY19 19-097 $372,752.00 $305,549.13
33703 FTA 5339 FY20 20-013 $382,670.00 $3,634.00
33736 FTA 5339 (b) FY20-6 $9,020,000.00 $7,107,577.00
33768 FTA 5339 FY21 22-005 $367,591.00 $367,591.00
33832 FTA 5339 FY22 22-XXX $352,333.00 $352,333.00
33796 FTA 5311 FY22 G2690 $657,432.00 $189,936.82
33803 FTA 5339 RURAL G2692 $222,355.00 $94,110.00
33726 FDDC Voucher Program $300,000.00 $27,721.42
33846 5311 CRRSAA $2,264,610.00 $2,264,610.00
FTA Civil Rights Assurance, DOT Title VI Assurance
CAT submitted the Fiscal Year 2022 2025 Certifications and Assurances in FTA’s Transit Award
Management System (TrAMS). A copy of the signed Certifications and Assurances is provided in
Appendix A, including the 01 Assurance required for each applicant, which incorporates the following
sections:
D. Non-Discrimination Assurance
E. Assurance of Non-Discrimination on the basis of disability
The Certifications and Assurances were electronically signed and submitted on February May 3017,
20225.17, 2022. CAT has a process in place that staff follows to prepare for the annual execution of the
FTA Annual Certifications and Assurances. Transit staff prepares a request to the County Attorney’s Office
for review and approval. Upon review, the Transportation Management Services Department Head is
notified of the County Attorney’s approval and the Department Head executes the document. The Collier
County Board of County Commissioners has delegated the Transportation Management Services
Department Head with the obligation to review and execute the Certifications and Assurances. Upon
review and acceptance, the County Attorney, and the Transportation Management Service Department
Head complete the requirements for execution of the Certifications and Assurances.
Program Specific Requirements
The following information addresses Title VI general reporting requirements as described in FTA Circular
4702.1B.
Title VI Notice to the Public
A Title VI Notice to the Public must be displayed to inform a recipient’s customer of their rights under Title
VI. At a minimum, recipients must post the notice on the agency’s website, in public areas of the agency’s
office(s), and on fixed routes.
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The following Title VI Notice to the Public is posted in the Collier Area Transit’s administrative offices, on
the buses, website, and terminals.
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TITLE VI PROGRAM 20236 - 20269
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TITLE VI PROGRAM 20236 - 20269
Title VI Complaint Procedures
As a recipient of federal financial assistance, Collier Area Transit (CAT) has the following Title VI complaint
procedures in place.
Filing a Discrimination Complaint
Collier County has provided procedures for filing complaints alleging discrimination on the basis of race,
color, or national origin. Information on how to file a complaint is provided through the County Manager’s
Office of Equal Employment Opportunity, on CAT’s website, and appears routinely on publications,
interior bus cards, schedules, and on other materials available at public facilities. The information is also
posted at the CAT administrative facility, at the Transfer terminals, and at other public facilities frequented
by transit users such as libraries and community health centers.
Any person who believes that he or she, individually or as a member of any specific class of persons, has
been subjected to discrimination on the basis of race, color, or national origin may file a written complaint
with the FTA or the Secretary of Transportation. Persons are encouraged to first notify Collier County and
file a complaint through the local office.
Any person who believes that he, or she, or any specific class of persons, has been subjected to
discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and
related statutes, under CAT’s program of transit service delivery or related services or programs is
encouraged to file a report with Public Transit and Neighborhood Enhancement at:
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TITLE VI PROGRAM 20236 - 20269
Public Transit and Neighborhood Enhancement Division
8300 Radio Road Naples, Fl 34104
Telephone (239) 252-4996, fax (239) 252-6534
www.rideCAT.com
CAT encourages the filing of a complaint in writing and includes a name, addresses, and other information
so that the individual may be contacted regarding the matter. A copy of the Title VI Complaint Form is
provided to document all pertinent information regarding the complaint.
All complaints received within 180 days of the incident are processed and investigated by CAT. A
preliminary review to determine jurisdiction is conducted and if within CAT’s authority and investigation
is conducted. The complainant will receive an acknowledgement letter informing her/him whether the
complaint will be investigated by CAT or the OEO.
CAT has 30 days to investigate the complaint. If more information is needed to resolve the case, CAT may
contact the complainant. The complainant has 30 business days from the date of the letter to send
requested information to the investigator assigned to the case. If the investigator is not contacted by the
complainant or does not receive the additional information within 30 business days, CAT can
administratively close the case. A case can also be administratively closed if the complainant no longer
wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a
closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there
was not a Title VI violation and that the case will be closed. An LOF summaries that the allegations and
the interviews regarding the alleged incident, and explains whether any disciplinary action, additional
training of the staff member, or if any other action will occur. If the complainant wishes to appeal the
decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration
File a complaint by completing the FTA complaint form (PDF). The complaint form must be signed and
mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
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TITLE VI PROGRAM 20236 - 20269
Title VI Complaint Form
The CAT Title VI complaint form and associated procedures are available in English, Spanish, and Creole
in Appendix A of this plan as well as on the CAT website. If the information is needed in other languages
spoken by LEP populations CAT will accommodate that request.
List of Transit-Related Title VI Investigations, Complaints or Lawsuits
Members of the public and staff who believe that they have been discriminated against based on race,
color, national origin, age, gender, or disability are afforded the opportunity to have their concern
documented. The public has the option to convey their concern via direct phone communication with a
customer service representative, face to face during regular business hours, via the internet in the form
of an email, or written correspondence. Complaints are documented and tracked for investigation. Once
the investigation is completed, the customer is notified of the outcome of the investigation. If the
customer is not satisfied with the outcome of the investigation, they are then referred to the Public Transit
Director for escalation. Internal files have been reviewed to determine whether there were and
complaints filed or concluded between submittal of the last Title VI Plan in MarchJune 20230 through
FebruaryMarch 20263 that raised to the level of a Title VI complaint.
There were no external complaints or internal complaints filed by management during this time period.
MV Contract Transportation, Inc. is the vendor hired by the County to provide Transit operations service
since 2019. There have been no complaints registered to the vendors during their contract period with
Collier County., Inc.
Had there been any complaints received they would have been given the highest priority and thoroughly
investigated to ensure that any substantiated complaint is addressed and that appropriate follow-up
actions are taken to correct discriminatory actions and prevent future discriminatory policies, practices,
and environments.
Public Participation Plan
The following section includes information about CAT’s Public Participation Plan, including information
about outreach methods to engage minority and limited English proficient populations (LEP), as well as a
summary of outreach efforts made since the last Title VI Program submission
Public Involvement
CAT’s public involvement process is two-fold in that the CAT has its own Public Participation Plan (PPP)
but the agency also participated in the Collier Metropolitan Planning Organization (MPO) public
involvement activities with joint projects to ensure that a wider range of opportunities are available for
all persons to provide feedback on public transit service. The CAT process has been designed to obtain a
wide range of input from the community of both users and non-users. The CAT PPP can be reviewed in its
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TITLE VI PROGRAM 20236 - 20269
entirety on the CAT website at www.rideCAT.com and additional details on the public involvement
activities are found in the Limited English Proficiency section of this Plan.
Through participation with the community, CAT can gather public input on a daily basis. As part of the
public involvement, the general public is provided an opportunity to comment on CAT’s services and
capital investments through the Public Transit Advisory Committee (PTAC), the MPO Committees and
MPO Board Meetings. They also are provided an additional opportunity when those same items viewed
through the MPO process are taken to the Collier County Board of County Commissioners.
CAT recognizes that in compliance with Title VI, public involvement activities must focus on low-income
and minority populations and thereby ensures access to the transportation planning process for low-
income and minority populations through its public involvement process.
As part of CAT’s public outreach process all meeting notices, press releases, and public service
announcements are translated into other languages as requested or needed based on documentation of
previous requests. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions. Bus cards and printed schedules are also utilized to
convey information on CAT’s Title VI requirements.
Future service planning efforts often include the dissemination of customer demographic and opinion
surveys to collect information about who is using the service and how the service could be improved for
those persons. CAT disseminates on-board surveys in English, Spanish and Creole to ensure that non-
English speaking customers have meaningful access to provide input in the planning process. This process
also reaches out to obtain input from low-income and minority persons who may not attend a formal
public meeting.
As a result of the public outreach process implemented by CAT, portions of the Golden Gate Estates and
other low-income and minority areas in the eastern most portion of the county have been identified by
the public as areas in need of transportation options. CAT, through its Comprehensive Operations Analysis
in 2021, has identified methods to enhance transportation service to these areas.
Limited English Proficiency
Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (LEP),
was signed by President Clinton in August 2000. The Executive Order directs each federal agency to
examine the services it provides and develop and implement a system by which LEP persons can
meaningfully access those services. Failure to ensure opportunities for LEP persons to effectively
participate in or benefit from federally-assisted programs may constitute national origin discrimination.
As a public transportation provider receiving federal funding from the U.S. Department of Transportation
(DOT), CAT has a responsibility, under Title VI of the Civil Rights Act of 1964, to take reasonable steps to
ensure that LEP persons have meaningful access to benefits, services, information, and other important
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TITLE VI PROGRAM 20236 - 20269
programs and activities provided by CAT. LEP persons include individuals who have a limited ability to
read, write, speak, or understand English. Many LEP persons rely on public transit services to achieve
greater mobility and access to employment. Creating a positive environment for LEP persons may help to
retain existing riders and attract new riders who otherwise would be excluded based on language barriers.
The DOT developed LEP guidance to assist public transit agencies in determining the best ways to comply
with the statutory and regulatory LEP obligations. Transit agencies should conduct an LEP needs
assessment based on the four-factor framework.
Four-Factor Framework
The four-factor framework includes four steps that assist transit agencies in developing a cost-effective
mix of language assistance measures. The factors that should be considered during the LEP needs
assessment include:
1. The number and proportion of LEP persons served or encountered in the eligible service
population;
2. The frequency with which LEP persons come into contact with the agency’s programs,
activities, and services;
3. The importance of the programs, activities, and services to LEP persons; and
4. The cost and resources available.
Collier Area Transit (CAT) Service Area
CAT provides over 8600,000 Fixed Route trips each year within the Collier County area. CAT is continually
providing information to LEP residents of the community. Approximately 1434.7% percent of the
population residing in the CAT service area who are five years of age or older speak a language other than
English. Due to the number of persons speaking a language other than English, CAT has translated the
system maps into Spanish and provides instructive information to the public on its website in Spanish and
Creole. The County website also has a device that allows viewers to translate the information on the
website into Spanish, Creole, French and German. In addition, CAT provides printed information in
Spanish at all stations and public locations disseminating CAT information.
CAT has developed this LEP Plan to document the steps being taken to provide assistance for LEP persons
seeking meaningful access to CAT programs and to identify any additional LEP needs that are not being
met through the existing information dissemination processes.
The number and proportion of LEP persons within the CAT service area was assessed using the 2020
American Community Survey (ACS) 5-year estimates. The ACS data were reviewed to determine the
number of households who speak English “very well” and “less than very well” for each Census tract within
the CAT service area. Collier County Public Schools (CCPS) enrollment data were also assessed to
determine the percentage of LEP children who may encounter CAT services. In addition, community
organizations that serve LEP persons can provide input that confirms the data collected from other
sources.
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The geographic boundaries of the CAT service area and the existing routes that have been modified based
on recent recommendations from the CAT staff are presented in Map 1. All Census Block Groups with an
LEP population percentage above the Collier County average (15%) are depicted in the two darkest green
colors.
Map 1: Limited English Proficiency
Table 4 presents the percentage of LEP households per nationality for all Census Block Groups within the
CAT service area. In addition, Table 4 details the number of households in each of the four major language
categories who speak English “less than very well.” These four major language categories include Spanish,
Indo-European, Asian-Pacific Island, and all other populations.
Table 4: Percent of Limited English Proficiency Households by Census Block Groups
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TITLE VI PROGRAM 20236 - 20269
Block GroupaGroup
Engli
sh
Hous
e-
holds Spanish LEP
House-holds
Other-Indo
European
Languages LEP
Households
Asian
and
Pacific
Island
LEP
House-
holds
Other
Languag
es LEP
Househo
lds
Total LEP
Household
s of Total
Household
s
Percent
LEP
Household
s of Total
Household
s
Total
LEP
House
-holds
Block Group 1; Census
Tract 1.01; Collier County;
Florida
362
0 46 0 6 52 12.56% 414
Block Group 2; Census
Tract 1.01; Collier County;
Florida
416
10 0 8 0 18 4.15% 434
Block Group 1; Census
Tract 1.02; Collier County;
Florida
418
16 4 0 0 20 4.57% 438
sBlock Group 2; Census
Tract 1.02; Collier County;
Florida
307
32 18 0 0 50 14.01% 357
Block Group 1; Census
Tract 2; Collier County;
Florida
303
4 7 0 0 11 3.50% 314
Block Group 2; Census
Tract 2; Collier County;
Florida
466
16 15 0 0 31 6.24% 497
Block Group 1; Census
Tract 3.01; Collier County;
Florida
164
15 68 0 0 83 33.60% 247
Block Group 2; Census
Tract 3.01; Collier County;
Florida
456
14 26 7 0 47 9.34% 503
Block Group 3; Census
Tract 3.01; Collier County;
Florida
325
12 51 7 25 95 22.62% 420
Block Group 4; Census
Tract 3.01; Collier County;
Florida
352
23 0 0 0 23 6.13% 375
Block Group 1; Census
Tract 3.02; Collier County;
Florida
348
22 56 0 0 78 18.31% 426
Block Group 2; Census Tract 3.02;
Collier County; Florida 1090 0 16 0 0 16 12.80% 125
Block Group 1; Census
Tract 4.01; Collier County;
Florida
981
31 49 6 0 86 8.06% 1,067
Block Group 2; Census
Tract 4.01; Collier County;
Florida
228
19 0 0 0 19 7.69% 247
Block Group 1; Census Tract 4.02;
Collier County; Florida 4380 0 20 0 0 20 4.37% 458
Block Group 2; Census Tract 4.02;
Collier County; Florida 4190 0 0 016 16 3.68% 435
Block Group 3; Census Tract 4.02;
Collier County; Florida 2370 0 0 0 0 0.00% 237
Block Group 1; Census
Tract 5; Collier County;
Florida
471
14 15 0 0 29 5.80% 500
Block Group 2; Census
Tract 5; Collier County;
Florida
278
7 16 6 14 43 13.40% 321
Block Group 1; Census
Tract 6; Collier County;
Florida
489
44 19 0 0 63 11.41% 552
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TITLE VI PROGRAM 20236 - 20269
Block Group 1; Census
Tract 7; Collier County;
Florida
429
94 57 0 0 151 26.03% 580
Block Group 1; Census
Tract 101.02; Collier
County; Florida
666
12 33 0 0 45 6.33% 711
Block Group 2; Census
Tract 101.02; Collier
County; Florida
612
18 0 0 0 18 2.86% 630
Block Group 3; Census
Tract 101.02; Collier
County; Florida
486
68 29 30 0 127 20.72% 613
Block Group 4; Census
Tract 101.02; Collier
County; Florida
809
94 67 0 0 161 16.60% 970
Block Group 1; Census
Tract 101.07; Collier
County; Florida
637
131 70 0 0 201 23.99% 838
Block Group 2; Census
Tract 101.07; Collier
County; Florida
199
62 34 0 0 96 32.54% 295
Block Group 3; Census
Tract 101.07; Collier
County; Florida
794
52 28 0 0 80 9.15% 874
Block Group 1; Census
Tract 101.08; Collier
County; Florida
803
105 30 0 0 135 14.39% 938
Block Group 2; Census
Tract 101.08; Collier
County; Florida
381
60 0 0 0 60 13.61% 441
Block Group 1; Census
Tract 101.09; Collier
County; Florida
133
11 22 0 0 33 19.88% 166
Block Group 2; Census
Tract 101.09; Collier
County; Florida
174
5 4 0 0 9 4.92% 183
Block Group 3; Census
Tract 101.09; Collier
County; Florida
237
46 26 0 0 72 23.30% 309
Block Group 1; Census
Tract 101.10; Collier
County; Florida
111
54 26 0 0 80 41.88% 191
Block Group 2; Census
Tract 101.10; Collier
County; Florida
346
98 0 7 0 105 23.28% 451
Block Group 3; Census
Tract 101.10; Collier
County; Florida
281
217 29 0 0 246 46.68% 527
Block Group 4; Census Tract 101.10;
Collier County; Florida 3240 0 176 0 0 176 35.20% 500
Block Group 1; Census
Tract 101.11; Collier
County; Florida
643
33 7 0 0 40 5.86% 683
Block Group 2; Census Tract 101.11;
Collier County; Florida 6290 0 10 0 0 10 1.56% 639
Block Group 3; Census Tract 101.11;
Collier County; Florida 3090 0 10 0 0 10 3.13% 319
Block Group 1; Census
Tract 101.12; Collier
County; Florida
292
6 55 10 0 71 19.56% 363
Block Group 2; Census
Tract 101.12; Collier
County; Florida
484
83 146 0 0 229 32.12% 713
Block Group 1; Census Tract 101.13;
Collier County; Florida 5970 0 16 0 0 16 2.61% 613
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TITLE VI PROGRAM 20236 - 20269
Block Group 2; Census
Tract 101.13; Collier
County; Florida
502
34 43 0 0 77 13.30% 579
Block Group 3; Census Tract 101.13;
Collier County; Florida 3770 0 0 0 0 0.00% 377
Block Group 1; Census
Tract 101.14; Collier
County; Florida
524
26 31 0 34 91 14.80% 615
Block Group 2; Census
Tract 101.14; Collier
County; Florida
360
20 10 0 14 44 10.89% 404
Block Group 1; Census
Tract 102.05; Collier
County; Florida
400
9 22 0 0 31 7.19% 431
Block Group 2; Census
Tract 102.05; Collier
County; Florida
312
34 0 80 0 114 26.76% 426
Block Group 3; Census
Tract 102.05; Collier
County; Florida
459
9 61 0 0 70 13.23% 529
Block Group 1; Census
Tract 102.08; Collier
County; Florida
301
14 11 0 0 25 7.67% 326
Block Group 2; Census Tract 102.08;
Collier County; Florida 4090 0 39 0 0 39 8.71% 448
Block Group 3; Census Tract 102.08;
Collier County; Florida 6060 0 44 8 0 52 7.90% 658
Block Group 4; Census Tract 102.08;
Collier County; Florida 3750 0 48 0 0 48 11.35% 423
Block Group 1; Census Tract 102.09;
Collier County; Florida 4220 0 53 0 0 53 11.16% 475
Block Group 2; Census
Tract 102.09; Collier
County; Florida
621
34 67 13 0 114 15.51% 735
Block Group 3; Census
Tract 102.09; Collier
County; Florida
275
30 47 0 0 77 21.88% 352
Block Group 1; Census
Tract 102.10; Collier
County; Florida
717
81 95 1 0 177 19.80% 894
Block Group 2; Census
Tract 102.10; Collier
County; Florida
906
100 24 14 0 138 13.22% 1,044
Block Group 1; Census
Tract 102.11; Collier
County; Florida
444
109 56 49 0 214 32.52% 658
Block Group 2; Census
Tract 102.11; Collier
County; Florida
390
65 78 0 0 143 26.83% 533
Block Group 1; Census
Tract 102.13; Collier
County; Florida
183
62 80 0 0 142 43.69% 325
Block Group 2; Census
Tract 102.13; Collier
County; Florida
678
62 119 0 0 181 21.07% 859
Block Group 3; Census
Tract 102.13; Collier
County; Florida
691
77 77 0 0 154 18.22% 845
Block Group 1; Census Tract 102.15;
Collier County; Florida 3880 0 17 0 4 21 5.13% 409
Block Group 2; Census Tract 102.15;
Collier County; Florida 4590 0 24 26 0 50 9.82% 509
Block Group 3; Census
Tract 102.15; Collier
County; Florida
747
12 17 0 0 29 3.74% 776
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TITLE VI PROGRAM 20236 - 20269
Block Group 1; Census
Tract 102.16; Collier
County; Florida
326
138 85 0 6 229 41.26% 555
Block Group 2; Census
Tract 102.16; Collier
County; Florida
403
36 110 0 0 146 26.59% 549
Block Group 3; Census
Tract 102.16; Collier
County; Florida
392
54 33 0 10 97 19.84% 489
Block Group 1; Census
Tract 102.17; Collier
County; Florida
298
7 77 8 0 92 23.59% 390
Block Group 2; Census
Tract 102.17; Collier
County; Florida
648
39 61 0 0 100 13.37% 748
Block Group 1; Census
Tract 103; Collier County;
Florida
793
260 72 0 0 332 29.51% 1,125
Block Group 2; Census
Tract 103; Collier County;
Florida
329
12 7 0 29 48 12.73% 377
Block Group 3; Census Tract 103;
Collier County; Florida 2140 0 17 0 0 17 7.36% 231
Block Group 1; Census
Tract 104.01; Collier
County; Florida
645
61 9 0 0 70 9.79% 715
Block Group 2; Census
Tract 104.01; Collier
County; Florida
628
190 21 16 0 227 26.55% 855
Block Group 1; Census
Tract 104.08; Collier
County; Florida
418
202 56 0 0 258 38.17% 676
Block Group 2; Census
Tract 104.08; Collier
County; Florida
274
77 45 55 0 177 39.25% 451
Block Group 1; Census
Tract 104.11; Collier
County; Florida
372
456 66 41 0 563 60.21% 935
Block Group 2; Census
Tract 104.11; Collier
County; Florida
165
256 136 0 0 392 70.38% 557
Block Group 3; Census
Tract 104.11; Collier
County; Florida
25
292 10 13 0 315 92.65% 340
Block Group 4; Census
Tract 104.11; Collier
County; Florida
88
258 79 0 0 337 79.29% 425
Block Group 1; Census
Tract 104.16; Collier
County; Florida
746
84 50 0 19 153 17.02% 899
Block Group 2; Census
Tract 104.16; Collier
County; Florida
618
83 71 0 0 154 19.95% 772
Block Group 3; Census
Tract 104.16; Collier
County; Florida
678
70 114 0 0 184 21.35% 862
Block Group 1; Census
Tract 104.19; Collier
County; Florida
152
307 128 0 0 435 74.11% 587
Block Group 2; Census
Tract 104.19; Collier
County; Florida
65
426 67 0 0 493 88.35% 558
Block Group 1; Census
Tract 104.20; Collier
County; Florida
206
408 39 0 0 447 68.45% 653
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TITLE VI PROGRAM 20236 - 20269
Block Group 2; Census
Tract 104.20; Collier
County; Florida
151
568 106 11 0 685 81.94% 836
Block Group 3; Census
Tract 104.20; Collier
County; Florida
153
344 56 0 0 400 72.33% 553
Block Group 1; Census
Tract 104.21; Collier
County; Florida
75
482 12 0 0 494 86.82% 569
Block Group 2; Census
Tract 104.21; Collier
County; Florida
90
238 56 0 0 294 76.56% 384
Block Group 3; Census
Tract 104.21; Collier
County; Florida
0
400 15 0 0 415 100.00% 415
Block Group 1; Census
Tract 104.22; Collier
County; Florida
62
249 75 0 0 324 83.94% 386
Block Group 2; Census
Tract 104.22; Collier
County; Florida
336
395 108 0 0 503 59.95% 839
Block Group 1; Census
Tract 104.23; Collier
County; Florida
554
173 229 31 0 433 43.87% 987
Block Group 2; Census Tract 104.23;
Collier County; Florida 4740 0 0 0 0 0.00% 474
Block Group 3; Census
Tract 104.23; Collier
County; Florida
1,358
222 247 0 0 469 25.67% 1,827
Block Group 4; Census
Tract 104.23; Collier
County; Florida
399
81 156 4 0 241 37.66% 640
Block Group 1; Census
Tract 104.24; Collier
County; Florida
1,090
313 20 0 0 333 23.40% 1,423
Block Group 2; Census
Tract 104.24; Collier
County; Florida
330
418 0 0 0 418 55.88% 748
Block Group 1; Census
Tract 104.25; Collier
County; Florida
508
299 13 19 0 331 39.45% 839
Block Group 1; Census
Tract 104.26; Collier
County; Florida
295
56 0 0 0 56 15.95% 351
Block Group 2; Census
Tract 104.26; Collier
County; Florida
606
112 26 36 0 174 22.31% 780
Block Group 3; Census
Tract 104.26; Collier
County; Florida
411
251 28 12 0 291 41.45% 702
Block Group 1; Census
Tract 104.27; Collier
County; Florida
316
90 15 0 0 105 24.94% 421
Block Group 1; Census
Tract 104.28; Collier
County; Florida
270
525 74 0 0 599 68.93% 869
Block Group 2; Census
Tract 104.28; Collier
County; Florida
717
517 116 0 15 648 47.47% 1,365
Block Group 3; Census
Tract 104.28; Collier
County; Florida
235
166 17 0 0 183 43.78% 418
Block Group 1; Census
Tract 104.29; Collier
County; Florida
454
56 92 0 0 148 24.58% 602
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TITLE VI PROGRAM 20236 - 20269
Block Group 2; Census Tract 104.29;
Collier County; Florida 4200 0 20 0 10 30 6.67% 450
Block Group 1; Census
Tract 104.30; Collier
County; Florida
976
208 88 0 0 296 23.27% 1,272
Block Group 2; Census
Tract 104.30; Collier
County; Florida
115
117 15 69 0 201 63.61% 316
Block Group 3; Census Tract 104.30;
Collier County; Florida 4170 0 45 6 7 58 12.21% 475
Block Group 1; Census
Tract 104.31; Collier
County; Florida
420
43 19 0 0 62 12.86% 482
Block Group 2; Census
Tract 104.31; Collier
County; Florida
192
54 22 72 26 174 47.54% 366
Block Group 1; Census
Tract 104.32; Collier
County; Florida
567
15 16 0 0 31 5.18% 598
Block Group 2; Census
Tract 104.32; Collier
County; Florida
488
11 24 20 0 55 10.13% 543
Block Group 3; Census
Tract 104.32; Collier
County; Florida
466
55 48 18 0 121 20.61% 587
Block Group 1; Census
Tract 104.33; Collier
County; Florida
445
63 0 0 15 78 14.91% 523
Block Group 2; Census
Tract 104.33; Collier
County; Florida
224
202 10 0 0 212 48.62% 436
Block Group 1; Census Tract 104.34;
Collier County; Florida 5260 0 027 0 27 04.88% 553
Block Group 2; Census
Tract 104.34; Collier
County; Florida
955
359 53 0 0 412 30.14% 1,367
Block Group 3; Census
Tract 104.34; Collier
County; Florida
351
169 0 0 0 169 32.50% 520
Block Group 4; Census
Tract 104.34; Collier
County; Florida
613
52 69 0 0 121 16.49% 734
Block Group 1; Census
Tract 104.35; Collier
County; Florida
842
62 53 0 0 115 12.02% 957
Block Group 2; Census
Tract 104.35; Collier
County; Florida
629
13 135 0 0 148 19.05% 777
Block Group 3; Census
Tract 104.35; Collier
County; Florida
532
53 98 0 0 151 22.11% 683
Block Group 1; Census
Tract 104.36; Collier
County; Florida
1,168
61 100 0 0 161 12.11% 1,329
Block Group 2; Census
Tract 104.36; Collier
County; Florida
693
696 150 23 0 869 55.63% 1,562
Block Group 3; Census
Tract 104.36; Collier
County; Florida
174
62 0 37 0 99 36.26% 273
Block Group 1; Census
Tract 104.37; Collier
County; Florida
429
151 43 18 0 212 33.07% 641
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TITLE VI PROGRAM 20236 - 20269
Block Group 2; Census
Tract 104.37; Collier
County; Florida
280
27 15 0 0 42 13.04% 322
Block Group 1; Census
Tract 104.38; Collier
County; Florida
498
147 121 53 0 321 39.19% 819
Block Group 2; Census
Tract 104.38; Collier
County; Florida
560
59 53 31 16 159 22.11% 719
Block Group 3; Census Tract 104.38;
Collier County; Florida 2850 0 52 0 14 66 18.80% 351
Block Group 1; Census
Tract 105.08; Collier
County; Florida
468
208 309 0 0 517 52.49% 985
Block Group 2; Census
Tract 105.08; Collier
County; Florida
807
67 102 14 0 183 18.48% 990
Block Group 1; Census
Tract 105.11; Collier
County; Florida
636
149 101 66 0 316 33.19% 952
Block Group 2; Census
Tract 105.11; Collier
County; Florida
405
356 180 101 0 637 61.13% 1,042
Block Group 1; Census
Tract 105.12; Collier
County; Florida
354
141 115 0 0 256 41.97% 610
Block Group 2; Census
Tract 105.12; Collier
County; Florida
216
233 31 0 10 274 55.92% 490
Block Group 1; Census
Tract 105.13; Collier
County; Florida
118
218 0 0 0 218 64.88% 336
Block Group 2; Census
Tract 105.13; Collier
County; Florida
420
134 64 51 0 249 37.22% 669
Block Group 1; Census
Tract 105.14; Collier
County; Florida
451
108 36 16 8 168 27.14% 619
Block Group 2; Census Tract 105.14;
Collier County; Florida 46311 11 27 0 0 38 7.58% 501
Block Group 3; Census
Tract 105.14; Collier
County; Florida
258
19 22 9 0 50 16.23% 308
Block Group 1; Census
Tract 105.15; Collier
County; Florida
461
21 6 0 0 27 5.53% 488
Block Group 2; Census Tract 105.15;
Collier County; Florida 6520 0 8 0 0 8 1.21% 660
Block Group 1; Census
Tract 105.16; Collier
County; Florida
659
153 33 0 0 186 22.01% 845
Block Group 2; Census
Tract 105.16; Collier
County; Florida
327
38 26 9 0 73 18.25% 400
Block Group 1; Census
Tract 105.17; Collier
County; Florida
709
59 34 0 0 93 11.60% 802
Block Group 1; Census
Tract 105.18; Collier
County; Florida
267
97 53 0 0 150 35.97% 417
Block Group 2; Census
Tract 105.18; Collier
County; Florida
650
48 158 0 0 206 24.07% 856
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TITLE VI PROGRAM 20236 - 20269
Block Group 3; Census
Tract 105.18; Collier
County; Florida
1,167
95 101 0 0 196 14.38% 1,363
Block Group 1; Census
Tract 105.19; Collier
County; Florida
380
159 38 5 0 202 34.71% 582
Block Group 2; Census
Tract 105.19; Collier
County; Florida
332
199 60 0 0 259 43.82% 591
Block Group 1; Census
Tract 105.20; Collier
County; Florida
252
413 122 14 0 549 68.54% 801
Block Group 2; Census
Tract 105.20; Collier
County; Florida
478
21 35 0 0 56 10.49% 534
Block Group 1; Census
Tract 106.01; Collier
County; Florida
388
73 18 0 0 91 19.00% 479
Block Group 2; Census
Tract 106.01; Collier
County; Florida
222
186 31 0 0 217 49.43% 439
Block Group 1; Census
Tract 106.02; Collier
County; Florida
834
29 29 0 0 58 6.50% 892
Block Group 2; Census
Tract 106.02; Collier
County; Florida
367
352 26 22 0 400 52.15% 767
Block Group 1; Census Tract 106.04;
Collier County; Florida 56811 11 69 0 0 80 12.35% 648
Block Group 2; Census Tract 106.04;
Collier County; Florida 79114 14 94 26 16 150 15.94% 941
Block Group 1; Census
Tract 106.05; Collier
County; Florida
347
109 41 0 0 150 30.18% 497
Block Group 2; Census
Tract 106.05; Collier
County; Florida
355
59 21 11 0 91 20.40% 446
Block Group 3; Census
Tract 106.05; Collier
County; Florida
384
115 124 1 0 240 38.46% 624
Block Group 1; Census
Tract 106.06; Collier
County; Florida
270
28 159 15 0 202 42.80% 472
Block Group 2; Census
Tract 106.06; Collier
County; Florida
722
39 14 9 0 62 7.91% 784
Block Group 1; Census
Tract 107.01; Collier
County; Florida
410
156 10 0 0 166 28.82% 576
Block Group 2; Census
Tract 107.01; Collier
County; Florida
387
50 0 0 0 50 11.44% 437
Block Group 3; Census Tract 107.01;
Collier County; Florida 2530 0 0 0 0 0.00% 253
Block Group 4; Census
Tract 107.01; Collier
County; Florida
287
308 34 0 0 342 54.37% 629
Block Group 1; Census
Tract 107.02; Collier
County; Florida
1,100
234 54 0 0 288 20.75% 1,388
Block Group 2; Census
Tract 107.02; Collier
County; Florida
696
69 8 0 0 77 9.96% 773
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TITLE VI PROGRAM 20236 - 20269
Block Group 1; Census
Tract 108.01; Collier
County; Florida
482
94 19 0 0 113 18.99% 595
Block Group 2; Census
Tract 108.01; Collier
County; Florida
444
17 38 23 0 78 14.94% 522
Block Group 3; Census
Tract 108.01; Collier
County; Florida
457
37 120 0 0 157 25.57% 614
Block Group 1; Census
Tract 108.04; Collier
County; Florida
24
282 256 0 0 538 95.73% 562
Block Group 2; Census
Tract 108.04; Collier
County; Florida
154
451 36 0 0 487 75.98% 641
Block Group 3; Census
Tract 108.04; Collier
County; Florida
43
178 0 0 0 178 80.54% 221
Block Group 1; Census
Tract 108.05; Collier
County; Florida
657
6 29 6 0 41 5.87% 698
Block Group 2; Census Tract 108.05;
Collier County; Florida 3050 0 47 0 0 47 13.35% 352
Block Group 1; Census
Tract 108.06; Collier
County; Florida
144
57 60 0 0 117 44.83% 261
Block Group 2; Census
Tract 108.06; Collier
County; Florida
527
49 28 0 6 83 13.61% 610
Block Group 1; Census
Tract 108.07; Collier
County; Florida
948
22 360 16 0 398 29.57% 1,346
Block Group 2; Census
Tract 108.07; Collier
County; Florida
747
126 17 0 0 143 16.07% 890
Block Group 3; Census Tract 108.07;
Collier County; Florida 2180 0 45 0 0 45 17.11% 263
Block Group 4; Census
Tract 108.07; Collier
County; Florida
599
22 16 0 0 38 5.97% 637
Block Group 1; Census
Tract 108.08; Collier
County; Florida
971
141 139 0 0 280 22.38% 1,251
Block Group 2; Census
Tract 108.08; Collier
County; Florida
902
238 23 0 0 261 22.44% 1,163
Block Group 1; Census Tract 109.02;
Collier County; Florida 62814 14 45 0 23 82 11.55% 710
Block Group 2; Census
Tract 109.02; Collier
County; Florida
312
115 23 0 0 138 30.67% 450
Block Group 3; Census
Tract 109.02; Collier
County; Florida
428
58 22 0 0 80 15.75% 508
Block Group 1; Census Tract 109.04;
Collier County; Florida 48515 150 0 0 015 3.00% 500
Block Group 2; Census
Tract 109.04; Collier
County; Florida
571
29 36 0 0 65 10.22% 636
Block Group 1; Census
Tract 109.05; Collier
County; Florida
256
30 104 0 0 134 34.36% 390
Block Group 2; Census Tract 109.05;
Collier County; Florida 4510 011 110 0 011 2.38% 462
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TITLE VI PROGRAM 20236 - 20269
Block Group 3; Census
Tract 109.05; Collier
County; Florida
488
6 17 0 0 23 4.50% 511
Block Group 1; Census
Tract 109.06; Collier
County; Florida
339
44 85 0 11 140 29.23% 479
Block Group 2; Census Tract 109.06;
Collier County; Florida 35611 11 5 0 0 16 4.30% 372
Block Group 1; Census Tract 109.07;
Collier County; Florida 1540 0 0 0 0 0.00% 154
Block Group 2; Census
Tract 109.07; Collier
County; Florida
653
24 101 24 0 149 18.58% 802
Block Group 3; Census Tract 109.07;
Collier County; Florida 30822 22 35 0 11 68 18.09% 376
Block Group 1; Census
Tract 110.03; Collier
County; Florida
932
7 14 8 0 29 3.02% 961
Block Group 2; Census
Tract 110.03; Collier
County; Florida
869
17 8 0 0 25 2.80% 894
Block Group 3; Census Tract 110.03;
Collier County; Florida 45115 150 0 0 015 3.22% 466
Block Group 1; Census Tract 111.03;
Collier County; Florida 430105 10510
1
0 6 0 121 21.96% 551
Block Group 2; Census
Tract 111.03; Collier
County; Florida
130
259 122 0 0 381 74.56% 511
Block Group 1; Census
Tract 111.07; Collier
County; Florida
91
7 7 0 0 10514 13.33% 105
Block Group 2; Census Tract 111.07;
Collier County; Florida 2830 0 0 05 5 1.74% 288
Block Group 1; Census
Tract 111.08; Collier
County; Florida
991
185 205 17 0 407 29.11% 1,398
Block Group 2; Census
Tract 111.08; Collier
County; Florida
1,778
60 305 35 0 400 18.37% 2,178
Block Group 1; Census Tract 111.09;
Collier County; Florida 42018 1815 150 0 033 7.28% 453
Block Group 2; Census Tract 111.09;
Collier County; Florida 56423 230 0 0 023 3.92% 587
Block Group 1; Census
Tract 111.10; Collier
County; Florida
251
9 18 0 0 27 9.71% 278
Block Group 2; Census
Tract 111.10; Collier
County; Florida
323
197 17 6 0 220 40.52% 543
Block Group 1; Census
Tract 111.11; Collier
County; Florida
288
70 0 17 0 87 23.20% 375
Block Group 2; Census
Tract 111.11; Collier
County; Florida
195
61 30 0 0 91 31.82% 286
Block Group 3; Census Tract 111.11;
Collier County; Florida 6090 0 62 0 10 72 10.57% 681
Block Group 1; Census
Tract 111.12; Collier
County; Florida
740
21 0 14 4 39 5.01% 779
Block Group 1; Census Tract 111.13;
Collier County; Florida 4137 7 52 0 0 59 12.50% 472
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TITLE VI PROGRAM 20236 - 20269
Block Group 1; Census
Tract 111.14; Collier
County; Florida
764
258 77 40 0 375 32.92% 1,139
Block Group 2; Census Tract 111.14;
Collier County; Florida 62914 14 28 0 0 42 6.26% 671
Block Group 1; Census
Tract 112.04; Collier
County; Florida
105
196 183 0 0 379 78.31% 484
Block Group 2; Census
Tract 112.04; Collier
County; Florida
53
330 132 0 0 462 89.71% 515
Block Group 3; Census
Tract 112.04; Collier
County; Florida
49
56 76 0 0 132 72.93% 181
Block Group 1; Census
Tract 112.05; Collier
County; Florida
32
131 149 0 2 282 89.81% 314
Block Group 2; Census
Tract 112.05; Collier
County; Florida
120
276 124 0 0 400 76.92% 520
Block Group 1; Census
Tract 112.06; Collier
County; Florida
668
431 222 18 0 671 50.11% 1,339
Block Group 2; Census
Tract 112.06; Collier
County; Florida
487
233 23 0 0 256 34.45% 743
Block Group 3; Census
Tract 112.06; Collier
County; Florida
152
315 0 0 0 315 67.45% 467
Block Group 1; Census
Tract 112.07; Collier
County; Florida
674
50 29 0 0 79 10.49% 753
Block Group 2; Census Tract 112.07;
Collier County; Florida 5090 0 33 0 0 33 6.09% 542
Block Group 1; Census
Tract 112.08; Collier
County; Florida
754
531 140 16 0 687 47.68% 1,441
Block Group 2; Census
Tract 112.08; Collier
County; Florida
700
194 107 0 0 301 30.07% 1,001
Block Group 3; Census Tract 112.08;
Collier County; Florida 273 30 0 04 47 20.59% 34
Block Group 1; Census
Tract 112.09; Collier
County; Florida
2,540
605 292 111 33 1041 29.07% 3,581
Block Group 1; Census Tract 112.10;
Collier County; Florida 38519 190 0 0 019 4.70% 404
Block Group 2; Census Tract 112.10;
Collier County; Florida 3840 0 9 0 0 9 2.29% 393
Block Group 3; Census
Tract 112.10; Collier
County; Florida
151
110 0 0 0 110 42.15% 261
Block Group 4; Census Tract 112.10;
Collier County; Florida 32018 18 28 9 0 55 14.67% 375
Block Group 1; Census
Tract 112.11; Collier
County; Florida
251
425 0 0 0 425 62.87% 676
Block Group 2; Census
Tract 112.11; Collier
County; Florida
765
553 0 0 0 553 41.96% 1,318
Block Group 1; Census
Tract 112.12; Collier
County; Florida
633
360 168 0 31 559 46.90% 1,192
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TITLE VI PROGRAM 20236 - 20269
Block Group 2; Census
Tract 112.12; Collier
County; Florida
662
70 69 47 0 186 21.93% 848
Block Group 1; Census Tract 112.13;
Collier County; Florida
1,4541
02
10
2 74 28 0 204 12.30% 1,658
Block Group 2; Census
Tract 112.13; Collier
County; Florida
404
61 17 0 0 78 16.18% 482
Block Group 3; Census Tract 112.13;
Collier County; Florida 4290 0 0 0 0 0.00% 429
Block Group 1; Census
Tract 112.14; Collier
County; Florida
289
581 24 36 0 641 68.92% 930
Block Group 2; Census
Tract 112.14; Collier
County; Florida
175
309 74 0 0 383 68.64% 558
Block Group 1; Census
Tract 113.03; Collier
County; Florida
13
151 159 0 0 310 95.98% 323
Block Group 2; Census
Tract 113.03; Collier
County; Florida
70
132 116 0 9 257 78.59% 327
Block Group 3; Census
Tract 113.03; Collier
County; Florida
60
315 62 0 0 377 86.27% 437
Block Group 1; Census
Tract 113.04; Collier
County; Florida
63
302 0 0 0 302 82.74% 365
Block Group 2; Census
Tract 113.04; Collier
County; Florida
20
197 0 0 0 197 90.78% 217
Block Group 3; Census
Tract 113.04; Collier
County; Florida
0
69 0 0 0 69 100.00% 69
Block Group 1; Census
Tract 113.05; Collier
County; Florida
28
413 73 0 0 486 94.55% 514
Block Group 2; Census
Tract 113.05; Collier
County; Florida
13
201 63 0 0 264 95.31% 277
Block Group 1; Census
Tract 113.06; Collier
County; Florida
64
276 0 0 0 276 81.18% 340
Block Group 2; Census
Tract 113.06; Collier
County; Florida
24
178 104 12 0 294 92.45% 318
Block Group 3; Census
Tract 113.06; Collier
County; Florida
59
243 13 0 0 256 81.27% 315
Block Group 1; Census
Tract 114; Collier County;
Florida
19
338 52 0 0 390 95.35% 409
Block Group 2; Census
Tract 114; Collier County;
Florida
33
223 63 0 0 286 89.66% 319
Block Group 3; Census
Tract 114; Collier County;
Florida
21
331 0 0 0 331 94.03% 352
Block Group 0; Census Tract 9900;
Collier County; Florida 0 0 0 0 0 0.00% 0
a
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TITLE VI PROGRAM 20236 - 20269
Block Group
Spanish
LEP
House-
holds
Other-Indo
European
Languages
LEP
Household
s
Asian
and
Pacific
Island
LEP
House
-holds
Other
Languages
LEP
Household
s
Total
LEP
House-
holds
Percent LEP
House-holds
of Total
Households
Total
House
-holds
120119800001 0 0 0 0 0 0.0% 0
120210001011 0 6 0 0 6 1.3% 456
120210001012 0 6 0 0 6 1.4% 441
120210001021 0 0 0 0 0 0.0% 469
120210001022 0 0 0 0 0 0.0% 342
120210002001 0 8 0 0 8 1.9% 415
120210002002 0 0 0 0 0 0.0% 553
120210003011 0 0 0 0 0 0.0% 299
120210003012 0 0 0 0 0 0.0% 640
120210003013 0 0 0 0 0 0.0% 358
120210003014 0 9 0 0 9 2.7% 337
120210003021 0 0 0 0 0 0.0% 323
120210003022 0 0 0 0 0 0.0% 257
120210004011 0 10 0 0 10 0.9% 1100
120210004012 0 0 0 0 0 0.0% 197
120210004021 0 0 0 0 0 0.0% 615
120210004022 0 0 0 0 0 0.0% 437
120210004023 0 0 0 0 0 0.0% 267
120210005001 0 0 0 0 0 0.0% 608
120210005002 0 0 0 0 0 0.0% 236
120210006001 0 0 0 0 0 0.0% 618
120210007001 65 31 0 0 96 18.4% 521
120210101021 0 0 0 0 0 0.0% 664
120210101022 0 0 0 0 0 0.0% 738
120210101023 0 0 0 0 0 0.0% 382
120210101024 13 0 0 0 13 1.3% 1034
120210101071 0 8 0 0 8 1.1% 752
120210101072 0 0 0 0 0 0.0% 400
120210101073 0 0 0 0 0 0.0% 768
120210101081 11 0 0 0 11 1.2% 891
120210101082 0 0 0 0 0 0.0% 438
120210101091 0 0 0 0 0 0.0% 176
120210101092 0 0 0 0 0 0.0% 273
120210101093 0 8 0 0 8 2.1% 381
120210101101 15 0 0 0 15 6.7% 224
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TITLE VI PROGRAM 20236 - 20269
120210101102 46 0 0 0 46 10.4% 441
120210101103 44 0 0 0 44 9.3% 475
120210101104 0 18 0 0 18 3.1% 579
120210101111 0 48 0 0 48 10.7% 450
120210101112 0 0 0 0 0 0.0% 617
120210101113 0 0 0 0 0 0.0% 234
120210101121 0 0 0 0 0 0.0% 566
120210101122 0 0 0 0 0 0.0% 360
120210101131 0 0 0 0 0 0.0% 450
120210101132 0 0 0 0 0 0.0% 762
120210101133 0 0 0 0 0 0.0% 258
120210101141 0 15 0 0 15 2.5% 591
120210101142 0 0 9 0 9 3.9% 230
120210102051 0 0 0 0 0 0.0% 317
120210102052 7 0 0 0 7 1.7% 416
120210102053 0 0 0 0 0 0.0% 410
120210102081 0 11 13 0 24 9.6% 249
120210102082 0 0 0 0 0 0.0% 455
120210102083 14 12 0 0 26 3.9% 669
120210102084 0 0 0 0 0 0.0% 453
120210102091 0 0 0 0 0 0.0% 452
120210102092 0 33 0 0 33 6.8% 483
120210102093 0 0 0 0 0 0.0% 389
120210102101 30 0 0 0 30 4.4% 677
120210102102 150 0 0 0 150 14.0% 1075
120210102111 0 30 0 25 55 8.4% 657
120210102112 8 16 0 0 24 5.8% 412
120210102131 0 0 0 0 0 0.0% 265
120210102132 0 0 0 0 0 0.0% 945
120210102133 24 0 0 0 24 3.3% 721
120210102151 0 0 0 0 0 0.0% 500
120210102152 0 0 0 0 0 0.0% 495
120210102153 0 0 0 0 0 0.0% 633
120210102161 0 0 0 0 0 0.0% 380
120210102162 17 43 0 0 60 8.0% 749
120210102163 0 0 0 0 0 0.0% 212
120210102171 0 11 0 0 11 2.0% 539
120210102172 0 0 0 0 0 0.0% 715
120210103001 123 7 0 0 130 15.4% 842
120210103002 0 0 0 0 0 0.0% 397
120210103003 0 0 0 0 0 0.0% 414
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TITLE VI PROGRAM 20236 - 20269
120210104011 23 0 14 0 37 4.1% 894
120210104012 30 0 0 0 30 3.6% 832
120210104081 0 0 0 0 0 0.0% 685
120210104082 0 0 0 0 0 0.0% 333
120210104111 132 0 0 0 132 21.9% 604
120210104112 162 12 0 0 174 20.2% 863
120210104113 16 0 0 0 16 4.9% 328
120210104114 128 0 0 0 128 34.7% 369
120210104161 0 0 0 0 0 0.0% 1025
120210104162 53 0 0 0 53 5.8% 912
120210104163 0 0 0 0 0 0.0% 800
120210104191 158 12 0 0 170 32.6% 522
120210104192 90 17 0 0 107 22.1% 485
120210104201 262 0 0 0 262 32.6% 803
120210104202 125 0 0 0 125 18.1% 689
120210104203 69 5 0 0 74 17.4% 425
120210104211 103 75 0 0 178 33.6% 530
120210104212 144 10 0 0 154 39.2% 393
120210104213 213 0 0 0 213 44.6% 478
120210104221 135 0 0 0 135 33.1% 408
120210104222 152 19 0 0 171 26.3% 649
120210104231 12 0 0 0 12 2.2% 536
120210104232 0 0 0 0 0 0.0% 661
120210104233 53 0 0 0 53 7.8% 677
120210104234 10 0 0 0 10 1.7% 582
120210104241 117 0 0 0 117 6.8% 1724
120210104242 31 0 0 0 31 4.6% 679
120210104251 116 0 0 0 116 13.2% 876
120210104261 60 0 0 0 60 12.5% 481
120210104262 61 0 3 0 64 10.5% 607
120210104263 35 17 0 0 52 11.5% 452
120210104271 22 6 0 0 28 5.9% 476
120210104281 110 0 0 0 110 11.4% 963
120210104282 67 0 15 0 82 7.6% 1078
120210104283 29 0 0 0 29 7.7% 379
120210104291 20 0 0 0 20 3.5% 565
120210104292 31 0 0 0 31 5.0% 625
120210104301 0 0 0 0 0 0.0% 1026
120210104302 61 0 0 0 61 15.7% 388
120210104303 0 0 0 0 0 0.0% 370
120210104311 0 0 0 0 0 0.0% 632
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120210104312 0 47 0 0 47 15.8% 298
120210104321 12 13 0 0 25 3.8% 664
120210104322 0 0 0 0 0 0.0% 579
120210104323 0 0 11 0 11 3.4% 323
120210104331 0 36 0 0 36 7.4% 486
120210104332 0 0 0 0 0 0.0% 394
120210104341 0 0 0 0 0 0.0% 466
120210104342 127 0 0 0 127 11.4% 1110
120210104343 0 0 0 0 0 0.0% 282
120210104344 0 0 0 0 0 0.0% 876
120210104351 29 0 0 0 29 3.0% 962
120210104352 0 0 0 0 0 0.0% 565
120210104353 0 0 0 0 0 0.0% 745
120210104361 0 0 0 0 0 0.0% 1037
120210104362 0 0 0 0 0 0.0% 1277
120210104363 0 0 0 0 0 0.0% 155
120210104371 0 0 50 0 50 7.2% 694
120210104372 0 0 0 0 0 0.0% 345
120210104381 46 19 0 0 65 7.4% 881
120210104382 0 0 0 0 0 0.0% 604
120210104383 0 0 0 0 0 0.0% 242
120210105081 103 175 0 0 278 36.5% 761
120210105082 44 0 19 0 63 5.8% 1090
120210105111 7 36 0 0 43 4.2% 1013
120210105112 58 0 0 0 58 10.5% 552
120210105121 97 0 0 0 97 12.6% 768
120210105122 0 0 0 0 0 0.0% 334
120210105131 123 0 0 0 123 43.6% 282
120210105132 0 0 0 0 0 0.0% 426
120210105141 0 2 0 0 2 0.3% 636
120210105142 0 15 16 0 31 8.6% 362
120210105143 15 0 0 0 15 4.0% 371
120210105151 0 0 0 0 0 0.0% 467
120210105152 0 0 0 0 0 0.0% 626
120210105161 0 0 0 0 0 0.0% 820
120210105162 0 0 0 0 0 0.0% 413
120210105171 0 0 0 0 0 0.0% 745
120210105181 19 0 12 0 31 8.3% 374
120210105182 0 0 0 0 0 0.0% 620
120210105183 10 15 0 0 25 2.1% 1213
120210105191 56 28 0 0 84 19.7% 427
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120210105192 136 0 7 0 143 21.2% 673
120210105201 48 7 0 0 55 12.7% 433
120210105202 18 0 0 0 18 3.6% 498
120210106011 30 0 0 0 30 6.6% 457
120210106012 106 5 0 0 111 18.9% 586
120210106021 10 0 0 0 10 1.3% 769
120210106022 207 0 0 0 207 27.9% 741
120210106041 22 19 0 0 41 6.7% 614
120210106042 0 0 0 0 0 0.0% 738
120210106051 48 0 0 0 48 10.5% 458
120210106052 0 9 0 0 9 1.8% 507
120210106053 13 6 0 0 19 4.3% 445
120210106061 0 10 0 0 10 2.0% 501
120210106062 0 0 0 0 0 0.0% 743
120210107011 106 0 0 0 106 15.1% 703
120210107012 70 0 0 0 70 12.7% 551
120210107013 27 0 0 0 27 11.3% 240
120210107014 0 38 0 0 38 7.1% 539
120210107021 26 5 0 0 31 3.8% 820
120210107022 32 23 0 0 55 11.7% 472
120210108011 20 0 0 0 20 3.5% 577
120210108012 0 0 0 0 0 0.0% 492
120210108013 0 9 0 0 9 1.5% 609
120210108041 166 0 0 0 166 43.9% 378
120210108042 67 0 0 0 67 11.7% 574
120210108043 93 0 71 0 164 42.7% 384
120210108051 0 0 0 0 0 0.0% 456
120210108052 6 0 0 0 6 1.5% 403
120210108061 47 0 0 0 47 22.3% 211
120210108062 0 6 0 0 6 1.5% 408
120210108071 60 37 0 0 97 8.3% 1170
120210108072 66 0 0 0 66 14.6% 453
120210108073 0 0 0 0 0 0.0% 479
120210108074 0 0 0 0 0 0.0% 403
120210108081 8 0 0 0 8 0.8% 984
120210108082 0 52 0 0 52 7.8% 668
120210109021 0 0 0 0 0 0.0% 630
120210109022 73 13 0 0 86 19.6% 439
120210109023 0 10 0 0 10 1.5% 653
120210109041 0 0 0 0 0 0.0% 581
120210109042 0 34 0 0 34 6.0% 563
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120210109051 0 0 0 0 0 0.0% 654
120210109052 0 0 0 0 0 0.0% 506
120210109053 0 8 0 0 8 1.6% 487
120210109061 0 0 0 0 0 0.0% 541
120210109062 0 0 0 0 0 0.0% 433
120210109071 0 0 0 0 0 0.0% 246
120210109072 27 14 0 0 41 5.8% 705
120210109073 0 0 0 0 0 0.0% 513
120210110031 0 10 9 0 19 2.0% 940
120210110032 0 12 0 0 12 1.6% 728
120210110033 0 12 0 0 12 2.4% 507
120210111031 0 0 0 0 0 0.0% 556
120210111032 45 0 0 0 45 10.4% 431
120210111071 5 0 0 0 5 4.1% 122
120210111072 0 0 0 0 0 0.0% 375
120210111081 84 0 0 0 84 9.2% 917
120210111082 0 14 0 0 14 0.8% 1667
120210111091 0 0 0 0 0 0.0% 484
120210111092 0 0 0 0 0 0.0% 381
120210111101 0 0 0 0 0 0.0% 205
120210111102 0 0 0 0 0 0.0% 421
120210111111 0 15 0 0 15 5.4% 276
120210111112 50 10 0 0 60 12.1% 495
120210111113 0 0 0 0 0 0.0% 191
120210111121 0 0 0 0 0 0.0% 618
120210111131 20 0 0 0 20 5.0% 402
120210111141 34 0 0 0 34 5.4% 629
120210111142 0 0 0 0 0 0.0% 351
120210112041 57 32 0 0 89 19.1% 467
120210112042 102 50 0 0 152 42.2% 360
120210112043 41 142 0 0 183 66.5% 275
120210112051 47 51 0 9 107 29.9% 358
120210112052 50 31 0 0 81 17.1% 475
120210112061 0 0 0 0 0 0.0% 609
120210112062 0 0 0 0 0 0.0% 350
120210112063 0 0 0 0 0 0.0% 671
120210112071 0 0 0 0 0 0.0% 765
120210112072 0 0 0 0 0 0.0% 487
120210112081 39 0 0 0 39 4.1% 941
120210112082 0 0 0 0 0 0.0% 426
120210112083 81 0 0 0 81 89.0% 91
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120210112091 0 0 0 0 0 0.0% 2556
120210112101 0 0 0 0 0 0.0% 123
120210112102 0 0 0 0 0 0.0% 485
120210112103 0 0 0 0 0 0.0% 200
120210112104 0 0 0 0 0 0.0% 490
120210112111 0 0 0 0 0 0.0% 407
120210112112 332 0 0 0 332 29.9% 1112
120210112121 0 0 0 0 0 0.0% 628
120210112122 0 33 0 0 33 4.8% 682
120210112131 0 0 0 0 0 0.0% 1594
120210112132 0 0 0 0 0 0.0% 395
120210112133 0 0 59 0 59 21.1% 279
120210112141 198 0 0 0 198 24.4% 811
120210112142 40 0 0 0 40 9.5% 423
120210113031 13 0 0 0 13 3.7% 356
120210113032 42 0 0 0 42 20.1% 209
120210113033 83 21 0 0 104 25.6% 407
120210113041 25 0 0 0 25 11.9% 210
120210113042 52 0 0 0 52 19.2% 271
120210113043 0 0 0 0 0 0.0% 17
120210113051 241 0 0 0 241 51.5% 468
120210113052 52 0 0 0 52 24.1% 216
120210113061 86 0 0 0 86 29.3% 294
120210113062 0 36 0 0 36 16.4% 220
120210113063 67 9 0 0 76 18.7% 407
120210114001 39 0 0 0 39 12.5% 312
120210114002 68 33 0 0 101 21.7% 466
120210114003 140 0 0 0 140 56.7% 247
120510003003 0 0 0 0 0 0.0% 581
120510006011 48 0 0 16 64 24.4% 262
120710401384 14 0 0 0 14 4.2% 337
120710503121 0 0 0 0 0 0.0% 722
120710503232 0 17 0 0 17 10.8% 157
120710503233 0 0 0 0 0 0.0% 183
120710503241 0 0 0 0 0 0.0% 244
120710503242 0 0 0 0 0 0.0% 809
120710503244 0 0 0 0 0 0.0% 310
120710503245 0 0 0 0 0 0.0% 219
120710503252 0 0 0 0 0 0.0% 62
120710503254 0 0 0 0 0 0.0% 474
120710505022 0 0 0 0 0 0.0% 252
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120710505023 35 0 0 0 35 6.7% 526
120710506011 0 0 0 0 0 0.0% 425
120710506012 7 5 0 0 12 4.2% 287
120710506013 0 0 0 0 0 0.0% 550
120710506014 0 0 0 0 0 0.0% 168
120710506041 0 0 0 0 0 0.0% 629
120710603002 0 0 0 0 0 0.0% 333
120860115003 79 0 0 0 79 37.8% 209
120879800001 0 0 0 0 0 0.0% 14
Table 5 presents a summary of the total number and percentage of LEP persons for all Census Block
Groups located within the CAT service area. The LEP population accounts for approximately 1 4 percent
of the total population. Figure 1 illustrates the distribution of all populations within the CAT geographic
boundaries.
Table 5: Summary of Limited English Proficiency
Persons within the CAT Service Area
Total
Population 5
Years and
Over
Spanish
LEP
Population
Other Indo-
European
languages
LEP
Population
Asian and
Pacific Island
LEP
Population
Other
Languages
LEP
Population
Total LEP
Population
347,226 39,824 9,020 1,528 269 50,641
100% 11.5% 2.6% 0.4% 0.1% 14.6%
Table 5: Summary of Limited English Proficiency Persons within the CAT Service Area
Spanish LEP
House-holds
Other-Indo
European
Languages
LEP
Households
Asian and
Pacific
Island LEP
House-
holds
Other
Languages
LEP
Households
Total LEP
Households of
Total
Households
Total LEP
House-holds
32184 14185 1750 463 48582 165875
19.40% 8.55% 1.06% 0.28% 29.29%
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Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area
CAT Service Area Population Distribution
19.40%
8.55%
1.06%0.28%
29.29%
Spanish LEP House-holds
Other-Indo European Languages LEP
Households
Asian and Pacific Island LEP House-
holds
Other Languages LEP Households
Total LEP Households of Total
Households
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The School District of Collier County enrollment data were assessed to determine the percentage of LEP
children who may encounter CAT services. According to the latest statistics provided by Collier County
Public Schools, English is not the first language for 16 percent of the students with more than 7,500
students enrolled in the English Language Learners (ELL) program. Collectively, these students speak 104
different heritage languages and hail from 76 different countries of origin.
More than 46% percent of the students live in non-English homes, where English is not the first language
and sometimes is not even spoken. The percentage increases to more than 56 percent in grades Pre-K
through 3, where learning to read is so critical. These students and their parents may rely on public transit
for transportation to school and other activities. The table below presents the percentage of LEP students
enrolled at the School District of Collier County. Also shown, is the distribution of diversity for the student
population.
Table 6: Percentage of Limited English Proficiency Students
within Collier County Public Schools
Diversity of Student
Population
Hispanic 5250.3%
White 3229.9%
Black 1111.6%
Mixed 6.32%
Asian <2%
Indian <1%
Hawaiian/Pacific Islander 0%
The information shown above is from the Collier County Public Schools Data WarehouseMission and Demographiocs, updated 1/14/20202/12/2026.
The number of CCPS Limited English Proficiency students very closely mirrors that of the overall
population in Collier County over the age of five.
Language Assistance Measures
The frequency with which LEP persons could or have come into contact with CAT programs, activities,
and services can be measured based on the analysis presented in the previous section. The more
frequent the contact with LEP persons, the greater the need to provide language enhanced services. The
Total CCPS
Student
Population
Total LEP
Student
Population
Percentage of
LEP Students
48,00047045 7,680525 16%
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following measures were implemented by CAT to provide assistance to LEP persons and to document and
measure the frequency of contact with LEP individuals.
Implemented Measures
CAT Website – Collier County’s website had previously included the capability to translate information on
the website into Spanish. As of October 2013, the Collier County website was enhanced to allow the text
to be translated to German, French, and Creole by clicking on the preferred language. In addition, the
website provides customers with general information about CAT, including fares and passes,
announcements, ADA and TD services, and “How to Ride.”
CAT Transfer Stations – Paper materials provided at CAT Transfer stations, including “How to Ride” guides,
fares, and schedules are available in both English and Spanish versions. CAT documents the number of
printed materials requested in languages other than English to determine the frequency of LEP persons
using the system.
In addition to Sschedules and route maps are printed in English with Spanish on the same document, rider
alerts and notices posted at the stations are translated toseparately printed and posted in Spanish and
placed next to the English versions in visible locations.
Printed Materials – Spanish translations of the “How to Ride” guide and other notices and information
are provided at all locations where bus passes are sold, including libraries and other public places that
post CAT information. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions.
Announcements – Safety and security announcements are provided in both English, and Spanish and
Creole. Radio announcements, including public service messages, rider alerts, and ads promoting transit
are broadcast on both English and Spanish stations. CAT staff continues to monitor the need to provide
safety and security announcements in other languages and opportunities to provide public
announcements on radio stations of other languages.
Press and Public Relations – All meeting notices, press releases, and public service announcements are
translated into other languages as requested or needed based on documentation of previous requests.
On-board Surveys – Future service planning efforts often include the dissemination of customer
demographic and opinion surveys to collect information about who is using the service and how the
service could be improved for those persons. CAT disseminates on-board surveys in both English and
Spanish and Creole to ensure that Spanish-speakingnone English speaking customers have meaningful
access to provide input in the planning process. During the early part of the 2020 Major Transit
Development Plan, a total of 1,091 on-board surveys were distributed in English, Spanish and Creole and
completed surveys were analyzed. Further efforts to collect info from our passengers included placing
stickers within our buses with a QR code linked to a survey, with the results shown in Appendix G. The
survey garnered 187 total responses giving us insight into the needs of our passengers.
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CAT also completes periodic surveys to explore the need for providing surveys in languages other than
English, and Spanish and Creole. CAT staff is made available to assist with completing surveys and taking
public comment.
Planning Meetings – According to the Collier MPO LEP Plan, the MPO advertises the availability of Spanish
interpreter services, free of charge, if requested at least seven (7) days prior to MPO Board and Committee
meetings, workshops, forums, or events that will be noticed on the MPO website, in meeting notices
(packets), and using the following additional tools as appropriate:
• Signage
• Public outreach materials
• Community-based organizations
• Local newspapers
• Collier County Library System
CAT representatives are members or are in attendance of forof many of the MPO Committees, including
the Technical Advisory Committee, the Congestion Management Comittee System/ Intelligent
Transportation Systems (CMS/ITS), the Local Coordinating Board, and the Bicycle & Pedestrian Advisory
Committee (BPAC) Pathways Advisory Committee. Therefore, Spanish interpreter services are available
at many of the meetings where CAT staff may participate in the transportation planning process.
Customer Service – CAT drivers complete the driver training program as new employees and participate
in refresher training courses annually. As part of the training, drivers are reminded of the importance of
conveying information to passengers, particularly assisting passengers with using the transit system,
especially those with language or other barriers. CAT also makes every effort to ensure that its customer
service telephone lines are staffed with persons who speak other languages. All CAT personnel complete
customer service training with periodic refreshers to underscore the importance of providing assistance
to persons with language and other barriers.
Community Outreach – CAT makes available persons who can serve as translators at all community
outreach meetings. CAT strives to ensure the competency of interpreters and/or translation services per
the DOT LEP guidance.
Social Media – CAT uses various social media feeds (Facebook, YouTube, and Instagram) to make
announcements regarding service delays, service proposals, upcoming events, and public outreach
activities.
Cell Phone App – CAT, with the help of Masabi, has developed a mobile ticketing application for cellular
devices. This is not only a much easier and more convenient way to pay for passengerpassengers as other
methods of payments will be accepted compared to the old cash only system, but it is yet another source
of system information and notifications. The app can be translated into Spanish allowing for greater
passenger inclusion. Customers are also able to use the app to track the live location of the buses along
with seating information and estimated arrival times to help plan their trip.
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Electronic Signage – CAT uses electronic signs at both transfer locations to provide service and public
information in multiple languages.
Audio Announcements – CAT pushes out regular audio announcements of service changes or information
regarding the route they may be on in multiple languages. Either at the behest of changes or the request
of persons needing assistance. for ADA reasons.
Additional Language Assistance
CAT recognizes that based on the LEP population shown as part of the Census and CCPS analysis, special
effort is necessary to communicate important transit information to some of its riders in languages other
than English. In order to meet this need, CAT will continue to conduct the activities listed previously and
enhance its LEP outreach by taking the additional steps listed below.
Community Outreach – Community organizations that serve LEP persons within the CAT service area
Census tracts where the LEP populations are greater than the county average have the ability to confirm
the statistical analysis completed using the Census data. During various transit planning processes,
community organizations will be asked to provide information pertaining to the population(s) that they
serve. The questions will focus on the number of people served, the languages spoken, age, gender,
education levels, expectations for public services, public transportation inquiries, most frequently
traveled destinations, locations that are difficult to access, transit needs, and travel patterns. The key
concerns mentioned by the community organizations will be reviewed by CAT in an effort to improve the
provision of service to LEP persons. A listing of community agencies in Collier County is presented in
Appendix F.
CAT will also presentconsistently works with schools and attends events to give outreach materials to
schools in an effort to provide transit service information to LEP students and their parents who may rely
on public transportation to access school and other activities.
Staff Training and Development – CAT will continue to train staff on the importance of assisting LEP
persons with obtaining information and accessing the transit system. Staff will be provided with LEP
policies and procedures. In addition, all CAT staff will complete customer service training and be provided
guidance on working effectively with in-person and telephone interpreters.
Signage – CAT will continue to post signs to communicate language services available at initial customer
contact points. As additional resources permit, CAT will enhance the availability of outreach documents,
brochures, booklets, and recruitment materials in multiple languages.
Planning – CAT will participate in annual updates to the County’s evacuation and disaster preparedness
plans to ensure that the plans include the needs of all community members and especially those in
minority populations.
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LEP Resources
Based on the current resources available, CAT is providing the most cost-effective means of delivering
competent and accurate language services within its service area. CAT will continue to monitor the need
for additional language assistance, including the need for greater dissemination of information in the
existing languages provided and/or translation to new languages. If additional services are needed, CAT
will determine which additional language assistance measures are cost-effective and feasible for
implementation based on the current and projected financial resources.
CAT will continue to monitor the costs associated with the existing language assistance measures and the
costs associated with implementing enhanced language assistance measures, including an estimate of the
number of staff and the percentage of staff time necessary to provide the current and proposed LEP
resources.
Project Level Public Involvement and Outreach Activities Since Last Title VI Plan
Submission
Transit Development Plan (TDP)
CAT, as part of the process for planning services and determining its capital program, develops a Transit
Development Plan (TDP). The TDP is a requirement of the FDOT. Statute requires Florida transit agencies
to complete a major update every five years and in the interim years provide annual progress reports on
any changes and accomplishments in implementing the Plan. The TDP is a requirement to receive block
grant operating assistance from the FDOT. Since the last Title VI update CAT completed its Major TDP
Update in September 2020 for fiscal years 2020-2030 with annual updates in 20231 and 20242. CAT will
be completing the 2023 Annual TDP Update in the coming yearCAT will be completingcompleted the 2025
Major update in the coming year. A simple, yet key ingredient, of any good public outreach effort is the
effectiveness of listening and how that information is incorporated into the study process. The most
effective plans include activities and methods oriented specifically to the project study area and an
understanding of the local and regional character. Collier Metropolitan Planning Organization (MPO) and
Collier Area Transit (CAT) recognize the importance of public engagement and have developed strategies
to engage the public, stakeholders and agencies involved in the development of the Transit Development
Plan (TDP). The Public Participation Plan (PPP) for this project includes proven outreach efforts that go
beyond “the minimum requirements”. The team has identified a menu of opportunities to provide the
public information, listen to their concerns and suggestions, and find ways to incorporate solutions into
the TDP.
Public participation activities have been designed to encourage participation throughout the entire TDP
process. Our Team has identified methods of communication that best serve the needs of Collier County,
but are flexible enough to make changes, if necessary, to ensure maximum feedback. Our goal is to reach
and hear from as many people and organizations as possible to ensure that their voices are heard. The
20253 Annual TDP Update public involvement activities will included the following:
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• Public Workshops - Two public workshops wereare held at key milestones in the Major TDP
Update study process, first early in the process, to educate attendees about the TDP effort and
collect input on gaps and unmet needs. The second public workshop will focus on obtaining
feedback on the proposed improvements. The upcoming Annual TDP Update will include one
public workshop in the process to obtain input regarding the updated plan.
The meeting will bewere planned and scheduled to maximize opportunities for citizen
participation by selecting venues in areas that have bus access and we will piggyback these
workshops with other community events to ensure a good turnout. The meeting will bewere held
at times to best accommodate a variety of work and personal schedules. There will bewas a
comment period open for one week before and one week after each public meeting (7 days)
where the public can submit comments, questions, and concerns via email, phone call, social
media, and written letters without being required to attend the public workshops.
• Online Passenger Survey - Passenger surveys have been conducted of the fixed-route patrons on-
board CAT vehicles to obtain information related to the demographics, attitudes, preferences,
and habits of current riders as part of general information collection and our Transit Development
Plan research. To allow for enough valid survey responses the survey efforts cover 100% of CAT’s
scheduled fixed-route bus routes. We have affixed stickers with a QR code linked to our surveys
on the back of bus seats that allow patrons to easily access the survey while riding the bus.
• Ongoing Social Media - In conjunction with the method of notices described above, leveraging
the use of social media is cost-effective and can reach a large segment of population who are
younger, trendy, and more prone to becoming involved in an issue that affects their community.
Both social media and the County and MPO websites will be used appropriately to raise awareness
about the project and to provide opportunities for the public to comment and used as a means to
provide information and notice of the public meetings and community workshops.
•• Collier MPO and Committees - The TDP methodologies and document are taken to the MPO for
feedback and approval. All MPO Board and Committee meetings are open to the public.
• Collier County Board of County Commissioners - Prior to submittal to the FDOT, the CAT governing
board must adopt the TDP. The meeting for adoption of the TDP is a regular County Commission
meeting noticed in accordance with the Florida Sunshine Law and open to the general public.
CAT recognizes that its operators have the majority of contact with customers who provide them with
input on the system; therefore, during the update to the TDP, CAT also gathers public input through
operators. Bus operators are a valuable source of information as they reflect the eyes and ears on the
road for CAT’s daily operation. Operator insight into public opinion and need can also supplement
information that cannot be collected through other means. Information can include safety and security
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issues, an understanding of travel characteristics on specific routes, and representation of needs for those
who may not be willing to participate in other public outreach activities.
The first year of the TDP financial plan is used as the agency’s POP (Program of Projects). The POP is also
provided to the Collier MPO for use in the development of the Transportation Improvement Plan (TIP).
Through the Collier MPO’s TIP process, the POP is available for additional public comment. CAT publishes
the POP, annually at the time of grant application.
Fare Study
In 2025 CAT conducted a fare analysis to evaluate the fare structure for the bus system and determine
whether a fare change would be warranted. The study met the FTA Title VI requirement.
Public Outreach
As part of this fare study, a rider intercept survey and public workshops were conducted to gather input
on potential fare changes from both fixed-route and paratransit riders.
• Rider Intercept Surveys - CAT staff conducted multiple in person surveys gathering feedback from
the passengers in transit.
• Public Workshops - Two public workshops were held to solicit feedback from the public on
potential fare changes for CAT’s fixed-route and paratransit services. The workshops were noticed on CAT
buses in English, Spanish, and Creole.
There was one held at the North Collier Regional Park and the second was held at the Government Center
Fare Increases and Service Changes
Fare Increases
The Collier County Board of County Commissioners, in its efforts to ensure Title VI Compliance, established
local guidelines for service changes and fare increases as part of the Transit Development Plan. Major
service changes require a public hearing announcement in a newspaper of general circulation (the Naples
Daily News) and Board of County Commissioners approval. Determination as to whether or not a
modification constitutes a major change is determined on a case-by-case basis, with the exception of total
elimination of a specific route service which is automatically considered a major service reduction. The
CAT Route Fare or Service Change Policy is provided in Appendix C of this plan.
In accordance with FTA Circular 4702.1B, minority and low-income populations will be examined to
determine whether any disproportionate impacts would occur with a potential fare change. In addition,
if a disproportionate impact is identified, justification on how an alternate action would result in an even
greater impact to these populations or actions to mitigate the potential impacts will be identified.
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Service Changes
CAT completes minor service changes on a regular basis related to running time adjustments to improve
the efficiency and effectiveness of service. Ridership and stop-level automatic passenger counter (APC)
data along with supervisor and operator input are utilized when making these minor service changes.
Prior to a service change, CAT posts notices on-board its vehicles to notify customers of the impending
change. Customers are always able to comment on services and proposed changes using the CAT
customer service or by through the County website by clicking on the link “Contact Us” and send their
comments by email to rideCAT@colliercountyflcollier.gov All comments are tracked and responded to, if
warranted.
Services are changed regularly on a 7 month 5 moth interval in order to match the influx of seasonal traffic
with tourist and residential increased population.
Table 7: Service Changes Since the Last Title VI Update (April 2020 –January 2023)
Route Type of Change
FY2020-2023
Route
11
In November 2021, three (3) loops were added to the route to increase frequency to
encourage ridership and access to employment/shopping opportunities.
Route
12
In November 2021, one (1) loop was removed in the morning hours of the route to
provide revenue hours elsewhere.
Route
17
In November 2021, the path was adjusted along with removal of Route 18 to continue
providing service along Rattlesnake Hammock Rd. and Collier Blvd.
Route
18
In November 2021, Route 18 was removed from service to provide revenue hours to other
routes. This service area was still covered by our Routes 17 and 24.
Route
19
In November 2022, Routes 19 and 28 were consolidated into a single route 19 that covers
the same service area but removed duplicate service.
Route
20
In November 2022, Routes 20 and 26 were consolidated into a single route 20 that covers
the same service area and will service riders from both previous routes that had lower
ridership compared to rest of the system.
Route
22
And
Route
23
In November 2021, Routes 22 and 23 were modified to was modified to serve the
southeastern portion of the Immokalee community, connecting with Route 23 at the State
Health Department Facility. Due to the split of a singular circulation pattern, a decline in
ridership was initially noted and this past year has slightly rebound. This move to increase
the serviceable area. Further education is necessary to the public within the area to
provide information about the newly created routes to increase the usage of the route.
Route
24
In November 2021, this route was incorporated to service the area previously covered by
the Route 18, and schedule changes were made to allow frequent service along US41 and
intermittent service to the rural areas at the west end of US41.
Route
25
In November 2022, Route 25 realigned the western portion of the route to head
North/South on US41 rather than Goodlette-Frank Rd.
Route
26
In November 2022, Route 26 was consolidated into Route 20.
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Route
27
In November 2021, North Collier Regional Park was removed from service due to low
ridership at the location.
Route
121
In November 2021, the starting point of the route was changed, but kept the same service
area.
Major service changes, which represent modification to a route or a route’s ridership without elimination
of the route, are reviewed through CAT’s internal meeting process, where managers, planners, and the
Division Director review the impact of the potential route modifications. These types of service changes
occur when a route is deemed to be a consistent low performer with regard to ridership, farebox recovery,
and latent demand from the service area of the route (evaluated using APC data) or when the agency’s
budget has been cut requiring service reductions. For these route changes, the public has an opportunity
to comment consistent with the adopted CAT PPP.
Service elimination is the final type of service change that might have an adverse impact to Title VI
populations. Extensive analysis and public input are required for the elimination of a route. To ensure
compliance with Title VI requirements, public meetings are to be conducted in locations that are
convenient and accessible for minority and LEP communities. Coordination with community- and faith-
based organizations, educational institutions, and other organizations to implement public engagement
strategies that reach out specifically to members of affected minority and/or LEP communities. Multiple
means of communication will be offered to the public and notices of such communication efforts will be
consistent with the adopted CAT PPP.
Service increases may be implemented with approval of the Division Director with final decision to
implement any major service changes (as defined Appendix D of this report) made by the Collier County
Board of County Commissioners.
Membership of Non-Elected Committees
CAT utilizes an appointed Public Transit Advisory Committee (PTAC) as well as the Collier MPO and its
committees to assist in decision-making. The MPO has a Technical Advisory Committee (TAC), a Citizen’s
Advisory Committee (CAC) and the Local Coordinating Board (LCB) who are consulted for transit decisions.
The racial composition of the committees is provided below in Table 8.
Minority Representation on Decision-Making Bodies
CAT will continue to utilize the Collier Public Transit Advisory Committee (PTAC) and if applicable,
supplement with the Collier MPO process for decision-making and will encourage diversity on these
committees. Efforts to encourage the participation of minorities on the committee include outreach to
social service agencies and existing member promotion of vacancies to the general public including
minorities and posting public notices through the County’s Communication Division.
Table 8: Racial Composition of Bodies that Provide Input to Decision-Making Bodies
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PTAC Racial Composition TAC Racial Composition CAC Racial Composition LCB Racial Composition
White Male - 45 White Male - 57 White Male - 56 White Male - 56
White Female - 21 White Female - 54 White Female - 32 White Female - 75
Black Male - 01 Black Male - 0 Black Male - 0 Black Male - 0
Black Female - 0 Black Female - 01 Black Female - 10 Black Female - 01
Hispanic Male - 0 Hispanic Male - 21 Hispanic Male - 1 Hispanic Male - 1
Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 1
Other Male - 0 Other Male - 0 Other Male - 0 Other Male - 0
Other Female - 0 Other Female - 0 Other Female - 0 Other Female - 1
Vacancy - 10 Vacancy - 21 Vacancy - 34 Vacancy - 3
Description of the Agency’s Criteria for Selecting Transit Providers to Participate in any FTA Grant
Program
The Collier County Public Transit & Neighborhood Enhancement (PTNE) Division is responsible for planning,
operating, and managing CAT public transportation services through a contract operator. CAT utilized the
Collier County procurement process to ensure that the procurement process is fair and open to all
providers. CAT transit services have always been contracted since its inception in 2001 and have not
affected the level of service for the system. If any changes in the contracted provision of service results
in a change to the level of service provided, an analysis of such change on Title VI populations will be
conducted and submitted to FTA as an addendum to this plan. If any adverse impact is found through the
analysis, appropriate and swift action will be taken to remedy or mitigate the impact. In addition, the CAT
Disadvantaged Business Enterprise Program is incorporated into the procurement to allow disadvantaged
businesses an opportunity to provide service. There have been no Transit providers that receives grant
funding through CAT however in the event that occurs CAT requires Transit providers to complete CAT’s
customer service and ADA training course and agree to the same FTA Certifications and Assurances as
CAT. Having the Certifications and Assurances as well as the sub-recipient monitoring allows CAT to ensure
that contract transit providers are delivering service in an equitable and non-discriminatory manner. Final
approval of any selected transit provider is completed by the Collier County Board of County
Commissioners at County Commission meetings, which are advertised and open to the public.
Process for Ensuring that all Sub-recipients are Complying with the General Reporting Requirements of
this Circular
As previously stated, CAT will complete sub-recipient training and monitoring to ensure that sub-
recipients are complying with all Certifications and Assurances, including those regarding
nondiscrimination.
The monitoring would be randomly scheduled for all sub-recipients to ensure compliance.
CAT does not currently have any sub-recipients.
A Description of the Procedures the Agency uses to Pass-through FTA Financial Assistance in a Non-
Discriminatory Manner
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The following procedure has been established to be utilized when FTA funds are pass-through to sub-
recipients. CAT will utilize an independent selection committee comprised of various racial backgrounds
to assist in the decision making regarding FTA financial assistance. CAT will confirm that the agency is
valid to operate in the state and is registered with the Central Contractor Registration (CCR). Applications
for assistance from CAT are then provided to the independent selection committee for review and
comment. The selection committee will be provided a form for rating contractors and guidance on each
rating category. The selection committee is not allowed to discuss the applications until the advertised
selection committee meeting, which is open to the public. For all uses of FTA financial assistance the
Collier County procurement process and federal purchasing guidelines are utilized. Whenever, there is a
conflict between the Collier County Procurement Policy and the Federal Procurement Guidelines and FTA
funding is being utilized the Federal Procurement Guidelines are utilized throughout the purchasing
process. Collier County provides vendor of all procurement opportunities to allow open and non-
discriminatory access on its website. The full procurement policies for Collier County can be found on
their website at: http://www.colliergov.net/index.aspx?page=762
Title VI Equity Analysis for New Facility Construction
Construction Projects
CAT Operations and Transfer Station – 8300 Radio Road
In 2017, the CAT Operations and Maintenance Facility was severely damaged by hurricane
Irma. As a result of the damage and the continual aging of the structure, CAT along with other
professionals have concluded that the facility has met its useful life and should be replaced on
the existing site. In September 2020, Collier County received notice of award from the Federal
Transit Administration (FTA) for $9,020,000 under FTA’s Bus and Bus Facilities Program
which will be used in part to construct a new Operations & Maintenance facility on site. A total
estimated construction cost of $16,349,500 was originally established in 2021, upon completion of the
Immersion and Concept Design, which included an evaluation of the existing facility's condition. The
estimate will be re-evaluated as the facility design progresses to meet the requirements of the transit
system.
Staff has secured a total of $14,16,652 towards the $18,169,791 estimated project cost. The new facility
will ensure an efficient and effective transit service to meet the needs of passengers.
In addition to construction projects, CAT staff obtained approval of its conditional use (CU) on the 8300
Radio Road Facility to eliminate the limit on the number of allowable routes that could utilize the transfer
facility. The elimination of the cap has opened the CAT system up to connect with regional bus companies,
allowing greater regional access for transit dependent populations.
Figure 2: CAT Operations and Maintenance Facility
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CAT Intermodal Transfer Facility - Immokalee
Collier County is planning to construct a transfer facility in the Immokalee Community on a vacant parcel
owned by Collier County. The proposed project site is a grassed field adjacent to a green wooded area
with an asphalt/concrete driveway providing vehicular access to the Health Department and a
maintenance shed. The property is approximately 1.7 acres in size and is zoned Residential Single Family-
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3 with a conditional use providing for governmental facilities. The facility does not meet the requirement
for an equity analysis because it will not require land acquisition and the displacement of persons from
their residences and businesses.
The bus transfer station will include passenger and transit efficiency enhancements including new bays
for the buses to pull off the street; canopy cover for the sheltered transfer of passengers; waiting platform
with benches and trash receptacles; vending machines for food or a Food Truck vendor; restroom facilities
for passengers and drivers; and ADA improvements. Figure 3 below depicts the site plan for the proposed
improvements. Currently passengers transferring at this location are using a shelter that is located in the
parking lot shared by visitors to the Health Department, County Library and the David Lawrence Center.
Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility
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Title VI Plan Approval
The Title VI Program Update has been approved by the Transit Manager who is responsible for ensuring
that CAT policies are developed and followed accordingly. The Transit Manager has been granted the
authority by the governing body, to sign any and all assurances, certifications and other documents that
may be required in connection with the Title VI Program. The Transit Manager is also granted authority
to make necessary modifications to the Title VI Program to ensure compliance with 49 C.F.R., part 53. The
resolution granting such authority is provided in Appendix IH of this document.
Requirements of Transit Providers
Chapter IV of FTA Circular 4702.1B provides program specific guidance for recipients that provide public
transportation that that operate fixed route and demand response service. Additionally, the circular
provides specific requirements for transit providers that operate 50 or more fixed -route vehicles in peak
service and are located in a geographic area with a population of 200,000 or greater. CAT meets the
requirements for a transit provider that operates with fewer than 50 fixed route vehicles, therefore only
the system-wide standards and policies are required.
System-wide Service Standards and Policies
Service standards and policies have been set for each mode of service operated by CAT, including local
fixed-route bus, express bus service (service between Immokalee and Marco Island), Beach Bus service
(service along Bluebill Avenue for the Vanderbilt Beach area), and CAT Connect paratransit demand
response service. Quantitative standards for vehicle loads, vehicle headways, on-time performance, and
service availability are listed below. These standards are the desired targets for CAT and any deviation
from the standard will be reviewed in accordance with the monitoring program to ensure adequate and
equitable system performance.
Vehicle Load
Vehicle load is defined as the ratio of passengers to the total number of seats on a vehicle with a standard
established for peak and off-peak times.
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Routes which are experiencing capacity issues for three consecutive trips, at least two days per week may
be candidates for increased frequency or a larger vehicle with additional seating capacity.
Table 9: Vehicle Load Standards
Vehicle
Type/Service
Seating
Capacity
Standing
Capacity
Maximum
Vehicle
Load –
Off-Peak
Maximum
Vehicle
Load –
Peak
Maximum
Load
Factor –
Off-Peak
Maximum
Load
Factor -
Peak
Low-Floor
40’ Bus
(Fixed-
Route)
38 41 79 79 2.08 2.08
Low-Floor
40’ Bus
(Express-
Route)
38 41 79 79 2.08 2.08
Low Floor
35’ Bus
(Fixed-
Route and
Trolley)
31 44 75 75 2.38 2.38
Low Floor
30’ Bus
26 17 43 43 1.61 1.61
Low Floor
24’ Bus
(Paratransit)
12 0 12 12 1.00 1.00
Low Floor
23’ Bus
(Paratransit)
12 0 12 14 1.00 1.00
Vehicle Headways
Vehicle headway is the amount of time between two vehicles traveling in the same direction on a given
line or combination of lines. A shorter headway corresponds to more frequent service. Vehicle headways
are measured in minutes (e.g., every 15 minutes); service frequency is measured in vehicles per hour (e.g.,
4 buses per hour). Headways and frequency of service are general indications of the level of service
provided along a route. Vehicle headway is one component of the amount of travel time expended by a
passenger to reach his/her destination.
Local bus service should be scheduled with headways of not more than 60 minutes during the peak
periods and 90 minutes during off-peak. The current CAT service span is shown in Table 9 below.
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Table 10: CAT Service Levels by Routes
Route Route
Description/
Geographic
Location
Monday - Saturday Sunday
Service Span Frequency Service Span Frequency
Route 11 US 41 to
Creekside Park of
Commerce
6:00 AM-8:499 PM 60 90 minutes 7:30 AM-5:563:45
PM
90 minutes
Route 12 Airport Rd. to
Creekside Park of
Commerce
6:05 00 AM-7:00 30
PM
9090 minutes 7:30 AM-5:242:11
PM
90 minutes
Route 13 NCH & Coastland
Mall
6:050 AM-8:107:21 PM 60 minutes 7:005 AM-5:522:50
PM
60 minutes
Route 14 Bayshore Dr. &
Coastland Mall
6:305 AM-6:324:17 PM 60 minutes No service N/A
Route 15 Golden Gate City
via Santa Barbara
Blvd.
45:435 AM-8:26 30 PM 90 minutes 6:587:25 AM-5:58
4:04PM
90 minutes
Route 16 Golden Gate City
via Golden Gate
Pkwy
4:35 AM-5:264:36 PM 90 minutes No service N/A
Route 17 Rattlesnake &
Florida
Southwestern
College
6:00 AM-7:045:46 PM 90 90 minutes 7:30 AM-5:204:25
PM
90 minutes
Route 19 Golden Gate
Estates to
Immokalee City
3:135 AM-8:499:10 PM 60100 minutes 6:007:10 AM-9:399:53
AM
5:0512:00 PM –
7:482:45 PM
5:05 PM-7:36 PM
32 runs
Route 20 Pine Ridge Road
to Goodlette-
Frank Rd.
6:005:50 AM-4:406:34
PM
90 minutes 7:1035 AM-9:00 AM
1:40 PM-3:052:50
PM
90 minutes2 runs
Route 21 Marco Circulator* 6:00 AM-7:326:52 PM 90 minutes 6:00 AM-7:32 PM 90 minutes
Route 22 Immokalee
Circulator*
7:005:45 AM-7:556:14
PM
90 75 minutes 7:00 AM-6:1450 PM 90 minutes
Route 23 Immokalee
Circulator*
7:30 AM-6:387:20 PM 90 75 minutes No Service N/A
Route 24 US 41 East to
Charlee Estates
6:155:45 AM-7:298:14
PM
90 minutes 8:245 AM-4:545:20
PM
90 minutes
Route 25 Golden Gate Pkwy
& Goodlette-
Frank Rd.
6:005:50 AM-4:386:46
PM
90 minutes 9:058:55 AM-
4:3810:12 PAM
3:25 PM-4:47 PM
90 minutes2 runs
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Route 27 CR 951 &
Immokalee Rd to
Creekside POC
5:45 AM-6:528:00 PM 90 minutes 7:25 AM-5:1210:49
PM
2:40 PM-6:16 PM
90 minutes4 runs
Seasonal Route(s)
Route 29 Bluebill Avenue
Beach Bus
9:00 AM-3:00 PM 60 minutes 9:00 AM-3:00 PM 60 minutes
Express Route(s)
Route 121 Immokalee to
Marco Island
(Express)
5:40 AM-6:44 PM 2 runs 5:40 AM-6:44 PM 2 runs
On-Time Performance
On-time performance is a measure of runs completed as scheduled. Fixed Route trips are measured by
both its early departure and late arrival. Paratransit On-time Performance is defined as the percent of trip
late as defined by the trip timing preference. Certain trips provided on the paratransit demand response
service also are evaluated based on the early arrival time (work and medical trips cannot be dropped off
earlier than 30-minutes of the scheduled time).
The on-time performance standard for all bus modes operated by CAT is measured by the arrival time not
exceeding 5 minutes later that the schedule time. The goal for CAT is to achieve 8595 percent on-time
performance for all bus transit. Routes performing with an on-time performance of less than 805 percent,
which is not the direct impact of weather, traffic incidents, detours, and/or events over a consistent period
of two or more weeks, will be reviewed to determine if schedule modifications are necessary to meet the
on-time performance standard. The paratransit mode on-time performance goal is 95 percent.
Passengers are offered “negotiated times” or options of pick-up times based on vehicle availability, the
distance of the trip, and passengers requested pick-up or drop-off time. These scheduling windows are
dependent on the trip length of the pick-up and drop-off points. Trips lengths that are less than 9 miles
will have a 60-minute scheduling window. Trips lengths that are between 9 miles to 18 miles will have a
75-minute scheduling window and trip lengths of over 18 miles will have a scheduling window of up to
120-minutes. Once the passenger accepts one of the “negotiated times” this will serve as an estimated
arrival time with a 30-minute window. Medical appointments and employment must follow the “30
minutes early to zero minutes late” policy. Table 11 provides the quantitative on-time performance
standards.
Table 11: On-Time Performance
Mode On-Time
Performance
Measure
(Percent)
On-Time
Performance
Measure
(Time)
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Local Bus 895 % Up to 5
minutes late
Express
Bus
895% Up to 5
minutes late
Trolley Bus 895% Up to 5
minutes late
Paratransit
Bus
90% 0 minutes
late
Service Availability
Service availability is a general measure of the distribution of routes within a service area. The basis
of providing public transportation is to ensure access to those who need the service and attract choice
riders. In an effort to reach the maximum number of users, within the available budget, CAT provides
service from in two dedicated service schedules. One Ranging from November until April and the other
from April to November. The typical(but fluctuating service hours are from 3:1535 a.m. to 8:499:30 p.m.,
Monday through Saturday and 5:406:00 a.m. until 7:488:00 p.m. on Sundays. CAT determines service
availability based on financial resources, public input, performance of existing routes, transit orientation
index (population and employment density, income, age, and zero-car households), safety guidelines, and
development patterns. CAT minority routes are shown in Table 12 and are those routes that have at least
1/3 of their revenue miles in a minority census block group. CAT service is available as shown in Table 9.
Routes are concentrated in the urban area to allow the highest level of access to community resources,
with additional routes providing linkages to suburban and rural areas.
Paratransit service for ADA customers is provided within ¾-mile of a fixed-route bus line. The current
service including the ¾-mile ADA paratransit service buffer is displayed in Map 2.
Table 12: CAT Minority Routes
Route Total Route
Miles
(Round
Trip)
Total Route
Miles (one-
Way)
Route Miles
within Minority
Block Group
(Round Trip)
Route Miles
within Minority
Block Group
(One-Way)
Percent Route
within Minority
Block Group
11 25.0 12.5 6.8 3.4 27.2
12 24.6 12.3 9 4.5 36.6
13 26.814 13.47 18.4 9.2 68.7
14 27.014 13.57 16.8 8.4 62.2
15 48.624 24.312 36.8 18.4 75.7
16 48.624 24.312 29.8 14.9 61.3
17 43.024 21.512 30.8 15.4 71.6
19 168.288 84.144 61.4 30.7 36.5
20 24.2 12.1 7.2 3.6 29.8
21 56.036 2818 13.6 6.8 24.3
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22 42.630 21.315 42.6 21.3 100
23 42.430 21.215 42.4 21.2 100
24 24.0 12 17.6 8.8 73.3
25 28.634 14.317 10.2 5.1 35.6
27 61.636 30.818 27.4 13.7 44.4
121 138.6140 69.370 57.8 28.9 41.7
All of CAT routes serve a minority census block group, while 50 percent of the service provided has the
majority (50 percent or more) of the service within minority census block groups.
Based on the urbanized area characteristics service could be extended to major commercial/ employment
uses based on overall square footage and/or number of employees/patrons, including the following
thresholds.
• Individual businesses of 200 or more employees
• Shopping centers of more than 1,000 square feet of leased retail space
• Medical facilities with more than 100 beds
• Academic institutions with an enrollment of 1,000 full time students
• Government agencies that attract substantial daily patrons
The bus stop spacing standards for the network will be implemented based on population density along
the route and based on roadway speed as listed below.
• An average of 4 bus stops per mile where roadway speeds are 35 miles per hour or lower.
• An average of 2 bus stops per mile where roadway speeds are 45 miles per hour or higher.
The roadway speed impacts customer safety when accessing stops and also the safety of vehicles when
the bus is entering and exiting the travel lane to pick up and drop off customers. Stops will also be placed
closest to signalized intersections, as appropriate on higher speed roadways.
Service policies
Transit Amenities for Each Mode
CAT currently provides fixed-route service throughout the urban area, one express route, and paratransit
service. Paratransit service does not provide shelter and stop amenities since it is a door-to-door
reservation based service and stops may be made throughout the ADA and Transportation Disadvantaged
(TD) paratransit service area. The bus service stops and shelters are provided throughout the service area
to give the greatest level of access to the majority of system users. CAT currently has 605 568 bus stops
throughout their service area. Shelter placement is largely based on funding available, accessible land,
and passenger boardings and alightings. CAT provides amenities related to service along each route based
on the following:
• Fixed-route bus stops are provided based on the number of passengers boarding and alighting at
stops; availability of right of way, and provision of ADA access. Stops are placed approximately
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every two blocks on lower speed roadways and in more population dense areas and every ¼-mile
along higher speed roadways. Shelters are placed at locations in the same manner as bus stops,
but geared toward stops with higher patronage as identified through the use of automatic
passenger counter (APC) data.
• Express bus stops and shelters are located at the origin, midpoint, major place of work, and
destination of the express bus route.
Map 2 identifies the current bus stop locations for CAT bus and express bus, along with the locations of
the CAT transfer centers.
Vehicle Assignment for Each Mode
Vehicles are randomly assigned on a daily basis. The only caveat to random vehicle assignment is a
determination based on vehicle size to ensure that the vehicles can handle the passenger capacity and
navigate the operating environment. Within the size category vehicles still receive random assignment.
Map 2: Bus Stop Amenities Locations for Limited English Proficiency Areas
Other Areas of Title VI Considerations
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Transit Security
CAT makes every effort to ensure that its vehicles and facilities are safe for the general public and staff.
As a division of Collier County, CAT works with the Collier County’s Security Personnel on campaigns and
efforts that increase the safety and security of the transit system. Other transit security efforts completed
by CAT include regular training sessions with the Collier County Emergency Management Staff in
coordination with local Fire and Law Enforcement Departments on Tabletop sessions, and the installation
of cameras on buses. CAT also maintains a preventative maintenance schedule in accordance with FTA
guidelines to ensure the safe performance of vehicles. Newly installed shelters contain solar lighting and
CAT is in the process of retrofitting shelters with lighting to enhance security at bus stops.
Assessment of Compliance
Monitoring
As stated earlier in this Plan, CAT conducts several efforts to monitor the quality of the service it provides.
Regular monitoring efforts including service review and amenities placement, are conducted by CAT.
Quarterly monitoring efforts to review service for Title VI compliance include, but are not limited to,
various planning studies such as the TDP and COA. As part of the monitoring activities, CAT also reviews
travel patterns and journey to work characteristics of the County population. CAT utilizes staff input and
public feedback to monitor performance as well as conduct a review of statistical data reported to the
National Transit Database. As part of its monitoring, CAT also reviews the performance of peer agencies
to ensure that it is on par with the performance of similarly-sized or adjacent area transit systems. The
peer review is included as Appendix E.
As part of CAT’s monitoring process, the following procedures and guidelines are carried out to monitor
compliance with Title VI. Periodic compliance assessments are undertaken to determine whether transit
service provided by CAT to minority communities and minority users is consistent with the objectives of
this Plan. The assessments will identify possible areas of noncompliance and implement corrective actions
to include the following:
• Establish procedures for developing and maintaining standards for compliance with Title VI.
• Establish internal guidelines for making determinations of compliance with Title VI as part of the
local decision-making processes and continue project management and contract administration
responsibilities.
• Establish internal guidelines for making determinations.
• Evaluate system-wide service changes and proposed improvements at the planning and
programming stages to determine whether the overall benefits and costs of such changes or
improvements are distributed equitably and are not discriminatory.
• Conduct compliance assessments of transit services and benefits to assure compliance with the
spirit and intent of Title VI.
• Take action on findings and recommendations made by review officials to remedy such findings.
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Information Dissemination
CAT will continue to provide information to minority communities and the general public using its website,
public notices, meetings, workshops, hearings, presentations, and posting information on vehicles.
Additional public information dissemination to minority and low-income populations is covered in the LEP
section of this Plan. CAT staff will also continue to participate at various community events throughout
Collier County to disseminate information.
Customer Service Surveys
CAT from time to time will conduct customer surveys to assess its performance and gather information
on market demands. Customer survey information can be a useful tool in assessing performance and
guiding future direction.
Incorporating Corrective Action
Upon identification of the need for corrective action by the FTA, CAT will commence corrective actions to
remedy identified deficiencies and incorporate the corrective actions into the Transportation
Improvement Plan to assure compliance with Title VI.
Procedures
CAT will maintain procedures identified in this Plan to assure continued compliance with Title VI. These
procedures will allow for comparing the level and quality of transit services against overall system
averages. These procedures will document both the Level of Service Methodology and the Quality of
Service Methodology used.
Public Information
In compliance with the requirement of the U.S. Department of Justice, the Department of Transportation,
and the FTA, the following information will be disseminated and made available to the public upon
request.
1. This plan and its requirements will be made available to the public upon request and will be
available for review from the CAT website or in the CAT offices during regular business hours.
2. CAT will maintain records and submit compliance reports and assessments as required and make
available such information to the general public upon request.
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Map 3: Minority Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
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Map 4: Low Income Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
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Appendix A
Title VI Complaint Form
Section I:
Name:
Address:
Telephone (Home/Cell): Telephone (Work):
Email Address:
Large Print Audio Tape
TDD Other
Section II:
Are you filing this complaint on your own behalf? Yes* No
If you answered “yes” to this question, go to Section III.
If not, please supply the name and relationship of the
person for whom you are complaining:
Name:
Relationship:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission to file this complaint
on behalf of the aggrieved party. Yes No
Section III:
I believe the discrimination I experienced was based on (check all that apply):
Race Color National Origin
Date of Alleged Discrimination (Month, Day, Year):
Explain as clearly as possible what happened and why you believe you were discriminated against.
Describe all persons who were involved. Include the name and contact information of the person(s)
who discriminated against you (if known) as well as names and contact information of any witnesses.
If more space is needed, please use the back of this form.
Section IV:
Have you previously filed a Title VI complaint with this agency? Yes No
Section V:
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or
State court?
Yes No
If yes, check all that apply:
Federal Agency: ________________________ State Agency: _______________________
Federal Court: _________________________ State Court: ________________________
Local Agency: __________________________ Equal Opportunity Commission
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Section VI:
Name of Agency complaint is against:
Contact person:
Title: Telephone:
Email: Other:
You may attach any written materials or other information that you think is relevant to your
complaint.
Signature and date required below:
__________________________________________________ __________________________
Signature Date
Please submit this form in person at the address below, or mail this form to:
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Appendix B
Certifications and Assurances
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Appendix C
Sub-recipient Monitoring Form
Sub-recipient Monitoring Form
Agency Name: _____________________________________________
Date: _____________________________________________________
Funding: (Place an “✓” next to the appropriate grant source and type of funding.)
Capital _____________ Operating_____________ Both_____________
1. Verify Sub-recipient has registered with the SAM (System for Award Management) to determine
whether sub-recipients were registered before the award?
a. Registered ______________
b. Not Registered___________ date by which registration will be completed _______________. Access
site at https://www.sam.gov/portal/public/SAM/
2. Is Sub-recipient aware of the following:
a. CFDA title and number Yes_______ No_______
b. Award name and number Yes_______ No_______
c. The name of the Federal awarding agency Yes_______ No_______
d. Requirements imposed by laws, regulations Yes_______ No_______
e. Provisions of grant agreements Yes_______ No_______
3. Can Sub-recipient show proof of matching funds? Yes_______ No_______
4. Does Sub-recipient have documentation that shows how the grant award was utilized?
a. Copies of expenses Yes_______ No_______
b. Copies of payment (may need to show electronic transfers to document payment from CAT)
Yes_______ No_______
c. If not available date that documentation can be produced_____________
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5. Does sub-recipient have a completed audit? Yes_______ No_______
a. Are there audit findings? Yes_______ No_______
b. If yes, have findings been addressed? Yes_______ No_______
6. If Sub-recipient has a vehicle, verify the following:
a. Sub-recipient has manifest or system to separately track grant related trips?
Yes_________ No________
b. Sub-recipient has preventative maintenance policy? Yes_______ No_______
c. Sub-recipient has valid vehicle insurance? Yes_______ No_______
d. Sub-recipient has accident reporting policy? Yes_______ No_______
7. How does Sub-recipient notify the public or customers about the vehicle, program, or resource?
_________________________________________________________
8. Is a follow-up visit needed to verify compliance with above required items?
Yes_________ No___________
Agency Signature: ___________________________________ Print Name: ______________________
Signature of Monitor: ________________________________ Print Name: ______________________
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Appendix D
Collier Area Transit
Route Fare or Service Change Policy
In accordance with the Federal Transit Administration (FTA) Circular 4702.1A Title VI of the Civil Rights Act
of 1964, Transit providers within service areas containing more than 200,000 residents to evaluate service
and fare changes and their corresponding impacts to ensure transit service is planned operated and
distributed in an equitable manner without regard to race, color or national origin. The required policies
fall in the following three categories:
• Major Service Change Policy
• Disparate Impact Policy
• Disproportionate Burden Policy
Major Service Change Policy
The FTA requires that funding recipients prepare and submit service and fare equity analyses for public
comment in consideration of proposed major service or fare changes. The purpose of this policy is to
establish thresholds that define a “major service change”, and the definition of an adverse impact created
by a “major service change”.
As contained within this policy, a major service change is defined as meeting one of the following criteria:
1. Proposed service expansions and reductions including all routing and timetable changes
remaining in effect after 12 months that exceed 25 percent of the current configurations.
2. Total elimination of service on a specific route.
3. All proposed fare changes, excluding ride free promotional events and temporary fare reductions,
that in effect after 6 months.
If a proposed major service change falls within one of the three categories above, CAT will conduct a Title
VI service and/or fare equity analysis for review and consideration by the Board of County Commissioners
and the public prior to implementing changes.
An adverse effect is defined as a major geographical or time-based reduction in service which may include,
but is not limited to, span of service changes, frequency changes, route segment elimination, re-routing,
or route elimination. CAT shall consider the degree of adverse effects in the form of an equity analysis
when planning major service changes.
The following types of service changes are exempt:
• Minor route alignment, frequency, span, or time point adjustments;
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• Routing or bus stop changes due to temporary road detours caused by construction,
maintenance, closures, emergencies, labor disruptions or strikes, fuel shortages, or safety
concerns;
• Any temporary service addition, change, or discontinuation of a route with less than twelve
months of operation;
• Changes on special service routes serving sporting events, special events, or service contracted
through other cities or agencies;
• Any service change that does not meet the definition of a major service change described above.
Disparate Impact Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by minority populations. For the purpose of this
policy, a minority population is defined as any readily identifiable group of minority persons who live in
geographical proximity, and if circumstances warrant, geographically dispersed/transient populations
(such as migrant workers or Native Americans) who will be similarly affected by a proposed program,
policy, or activity.
A “disparate impact” is defined as occurring when an adverse effect of a major service or fare change on
minority populations is at least 20 percent greater than the adverse effect on the average minority
population of CAT’s service area. In order to identify a potential impact, CAT will follow the process
illustrated within the flow chart below.
Collier County utilizes Remix Software Title VI Analysis tool to ensuring equitable public service for
protected populations
Should a proposed major service change result in a disparate impact, CAT will consider modifying the
proposed change to avoid, minimize, or mitigate the disparate impact of the change. The modified
proposed change due to potential disparate impacts will then be reanalyzed in order to determine
whether the modifications actually removed the potential disparate impacts of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the minority population and would still accomplish program
goals.
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Title VI Service and Fare Equity Analysis Process
to Identify Potential Disparate Impacts
Potential Disparate
Impacts?
No Yes
Analysis Complete
Take Action to avoid,
minimize, mitigate.
(Revise Proposal)
Reanalyze changes for
potential Disparate
Impact
Does the agency have a substantial legitimate
justification for the action or policy? Has the agency
analyzed alternatives and determined that the
selected action or policy is the least discriminatory
alternative?
Analysis Complete
No to one or both
questions.
Analysis Complete
No Yes
Potential Disparate
Impacts?
Consider revising
proposal due to
possible Title VI
violation.
Yes
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Disproportionate Burden Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by low-income populations. For purposes of this
policy, low-income population is defined as any readily identifiable group or households who are at or
below 150 percent of the U.S. Department of Health and Human Services Poverty Guidelines listed below.
Table 13: Annual Update of the HHS Poverty Guidelines
2024 Poverty Guidelines: 48 Contiguous States (all states except Alaska and Hawaii)
Dollars Per
Year
Household/
Family Size 50% 75% 100% 125% 130% 133% 135% 138% 150% 175% 180% 185%
1 7,530.00 11,295.00 15,060.00 18,825.00 19,578.00 20,029.80 20,331.00 20,782.80 22,590.00 26,355.00 27,108.00 27,861.00
2 10,220.00 15,330.00 20,440.00 25,550.00 26,572.00 27,185.20 27,594.00 28,207.20 30,660.00 35,770.00 36,792.00 37,814.00
3 12,910.00 19,365.00 25,820.00 32,275.00 33,566.00 34,340.60 34,857.00 35,631.60 38,730.00 45,185.00 46,476.00 47,767.00
4 15,600.00 23,400.00 31,200.00 39,000.00 40,560.00 41,496.00 42,120.00 43,056.00 46,800.00 54,600.00 56,160.00 57,720.00
5 18,290.00 27,435.00 36,580.00 45,725.00 47,554.00 48,651.40 49,383.00 50,480.40 54,870.00 64,015.00 65,844.00 67,673.00
6 20,980.00 31,470.00 41,960.00 52,450.00 54,548.00 55,806.80 56,646.00 57,904.80 62,940.00 73,430.00 75,528.00 77,626.00
7 23,670.00 35,505.00 47,340.00 59,175.00 61,542.00 62,962.20 63,909.00 65,329.20 71,010.00 82,845.00 85,212.00 87,579.00
8 26,360.00 39,540.00 52,720.00 65,900.00 68,536.00 70,117.60 71,172.00 72,753.60 79,080.00 92,260.00 94,896.00 97,532.00
9 29,050.00 43,575.00 58,100.00 72,625.00 75,530.00 77,273.00 78,435.00 80,178.00 87,150.00 101,675.00 104,580.00 107,485.00
10 31,740.00 47,610.00 63,480.00 79,350.00 82,524.00 84,428.40 85,698.00 87,602.40 95,220.00 111,090.00 114,264.00 117,438.00
11 34,430.00 51,645.00 68,860.00 86,075.00 89,518.00 91,583.80 92,961.00 95,026.80 103,290.00 120,505.00 123,948.00 127,391.00
12 37,120.00 55,680.00 74,240.00 92,800.00 96,512.00 98,739.20 100,224.00 102,451.20 111,360.00 129,920.00 133,632.00 137,344.00
13 39,810.00 59,715.00 79,620.00 99,525.00 103,506.00 105,894.60 107,487.00 109,875.60 119,430.00 139,335.00 143,316.00 147,297.00
14 42,500.00 63,750.00 85,000.00 106,250.00 110,500.00 113,050.00 114,750.00 117,300.00 127,500.00 148,750.00 153,000.00 157,250.00
2023 Poverty Guidelines: 48 Contiguous States (all states except Alaska and Hawaii)
Per Year
Household/
Family Size 50%100%125%130%133%135%138%150%175%180%185%200%
1 $7,290 $14,580 $18,225 $18,954 $19,391 $19,683 $20,120 $21,870 $25,515 $26,244 $26,973 $29,160
2 $9,860 $19,720 $24,650 $25,636 $26,228 $26,622 $27,214 $29,580 $34,510 $35,496 $36,482 $39,440
3 $12,430 $24,860 $31,075 $32,318 $33,064 $33,561 $34,307 $37,290 $43,505 $44,748 $45,991 $49,720
4 $15,000 $30,000 $37,500 $39,000 $39,900 $40,500 $41,400 $45,000 $52,500 $54,000 $55,500 $60,000
5 $17,570 $35,140 $43,925 $45,682 $46,736 $47,439 $48,493 $52,710 $61,495 $63,252 $65,009 $70,280
6 $20,140 $40,280 $50,350 $52,364 $53,572 $54,378 $55,586 $60,420 $70,490 $72,504 $74,518 $80,560
7 $22,710 $45,420 $56,775 $59,046 $60,409 $61,317 $62,680 $68,130 $79,485 $81,756 $84,027 $90,840
8 $25,280 $50,560 $63,200 $65,728 $67,245 $68,256 $69,773 $75,840 $88,480 $91,008 $93,536 $101,120
9 $27,850 $55,700 $69,625 $72,410 $74,081 $75,195 $76,866 $83,550 $97,475 $100,260 $103,045 $111,400
10 $30,420 $60,840 $76,050 $79,092 $80,917 $82,134 $83,959 $91,260 $106,470 $109,512 $112,554 $121,680
11 $32,990 $65,980 $82,475 $85,774 $87,753 $89,073 $91,052 $98,970 $115,465 $118,764 $122,063 $131,960
12 $35,560 $71,120 $88,900 $92,456 $94,590 $96,012 $98,146 $106,680 $124,460 $128,016 $131,572 $142,240
13 $38,130 $76,260 $95,325 $99,138 $101,426 $102,951 $105,239 $114,390 $133,455 $137,268 $141,081 $152,520
14 $40,700 $81,400 $101,750 $105,820 $108,262 $109,890 $112,332 $122,100 $142,450 $146,520 $150,590 $162,800
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Source: Department of Health and Human Services, Office of the Secretary, Annual Update of the
HHS Poverty Guidelines
A “disproportionate burden” is defined as occurring when the low-income population adversely affected
by a major service or fare change is 20 percent more than the average low-income population of CAT’s
service area.
Similar to the approach in identifying a potential disparate impact, should a proposed major service or
fare change result in a disproportionate burden, CAT will consider modifying the proposed change to
avoid, minimize, or mitigate the disproportionate burden of the change. The modified proposed change
due to a potential disproportionate burden will then be reanalyzed in order to determine whether the
modifications actually removed the potential disproportionate burden of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the low-income population and would still accomplish
program goals.
Appendix E
Transit Development Plan (TDP) Capacity Analysis
Table 14: Fixed Route Capacities
Route
Average
Vehicle
Capacity/bus
Number
of Runs/
Week
Total
Weekly
Seating
Capacity
Total
Annual
Seating
Capacity
FY 2025
Annual
Ridership
Percent
of
Capacity
Estimated
Excess
Capacity
11 30 102 3,060 159,120 104,485 66% 34%
12 30 53 1,590 82,680 56,203 68% 32%
13 30 88 2,640 137,280 44,649 33% 67%
14 30 60 1,800 93,600 36,050 39% 61%
15 30 73 2,190 113,880 76,873 68% 32%
16 30 48 1,440 74,880 45,989 61% 39%
17 30 60 1,800 93,600 27,588 29% 71%
19 30 57 1,710 88,920 120,731 136% -36%
20 30 44 1,320 68,640 19,058 28% 72%
21 30 26 780 40,560 10,629 26% 74%
22 30 56 1,680 87,360 33,225 38% 62%
23 30 48 1,440 74,880 29,741 40% 60%
24 30 104 3,120 162,240 81,455 50% 50%
25 30 44 1,320 68,640 19,972 29% 71%
27 30 52 1,560 81,120 32,911 41% 59%
121 30 14 420 21,840 26,055 119% -19%
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Totals 1,449,240 768,951 53% 47%
Table 15: Demand Response Capacities
Rev Miles Avg
Capacity
Est. Annual
Seat Miles
Avg Trip
Length
FY25
Ridership
Annual
Passenger
Miles
Percent
of
Capacity
Estimated
Excess
Capacity
1,416,057.00 11
15,576,627 10.38 136,359 1,416,057 9% 91%
Route
Average
Vehicle
Capacity/bus
Number of
Runs/
Week
Total Weekly
Seating
Capacity
Total Annual
Seating
Capacity
FY 2022
Annual
Ridership
Percent of
Capacity
Estimated
Excess
Capacity
11 30 121 3,630 188,760 102,339 54%46%
12 30 61 1,830 95,160 52,622 55%45%
13 30 95 2,850 148,200 44,296 30%70%
14 30 72 2,160 112,320 35,949 32%68%
15 30 67 2,010 104,520 71,285 68%32%
16 30 54 1,620 84,240 33,063 39%61%
17 30 67 2,010 104,520 22,564 22%78%
19 30 37 1,110 57,720 73,177 127%-27%
21 30 35 1,050 54,600 13,373 24%76%
22 30 62 1,860 96,720 28,807 30%70%
23 30 48 1,440 74,880 18,248 24%76%
24 30 97 2,910 151,320 59,384 39%61%
25 30 44 1,320 68,640 12,745 19%81%
27 30 61 1,830 95,160 30,423 32%68%
28 30 19 570 29,640 28,876 97%3%
121 30 14 420 21,840 24,516 112%-12%
Totals 0 0 1,488,240 662,396 45%55%
989,918.00 11 10,889,098 11.79 83,960 1,290,585 12%88%
Percent of
Capacity
Estimated
Excess
CapacityRev Miles
Avg
Capacity
Est. Annual
Seat Miles
Avg Trip
Length FY22 Ridership
Annual
Passenger
Miles
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Fixed-Route Capacity Analysis Summary
Based on the estimated capacity analysis, CAT was using approximately 45 percent of its possible capacity
in FY2022. This shows that the existing bus service has substantial capacity remaining. Routes with the
least amount of excess capacity include Routes 121, 19, 28, 15, 11 and 12. Routes with the largest amount
of excess capacity include Routes 17, 13, 21, 25, and 23. Excess capacities for these routes range between
70 percent to 81 percent. Routes 121,19, and 28 operate as routes from Immokalee to Marco Island and
Naples; this clearly identifies that those routes are in high demand for those commuting to work.
Excess capacity is not necessarily a weakness in the system. The ridership-to-capacity ratio should be
monitored over time as part of future major updates to the TDP. In addition, route-by-route average trip
length estimates are needed in order to provide a more accurate reflection of unused capacity along fixed-
routes.
Demand Response Service Capacity Analysis Summary
Based on the estimated capacity analysis, CAT is using approximately 12 percent of the possible capacity.
This shows that demand response service has substantial capacity remaining. Excess capacity is not
necessarily a weakness in the system, given the nature of the requested trips. Expecting full paratransit
vans is unrealistic since the service operates on the basis of advanced trip reservations, and multiloading
is often difficult to accommodate given the often diverse nature of origins and destinations for each
patron.
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Appendix F
Transit Development Plan (TDP) Peer Review
TREND AND PEER COMPARISON ANALYSIS This section provides trend analyses for key performance,
effectiveness, and efficiency measures for the CAT system for the past 5 years. In addition, comparisons
to peer agencies have been provided to show how the CAT system performs against similar systems. This
evaluation was conducted using data directly obtained from the National Transit Database (NTD) across a
number of different variables for transit performance. These system performance measures are
recommended by the FDOT TDP Handbook for general performance, efficiency, and effectiveness, as
listed and categorized in Table 2-15. PEER SELECTION The peer selection process followed the
methodology provided by the Transit Cooperative Research Program (TCRP) Report 141: A Methodology
for Performance Measurement and Peer Comparison in the Public Transportation Industry and
recommended by the FDOT TDP Handbook (2022). The guidance recommends a minimum of 5 agencies
and for the purposes of this TDP, 10 agencies have been selected as the final peer group. It is crucial to
select a suitable group of peer agencies to ensure that credible comparisons can be made to provide
insight and trigger action, as opposed to poorly chosen peers which can produce irrelevant results. For
the purpose of performance measuring, an initial group of 15 peers was formed to be compared to CAT.
For this TDP update, all previous agencies that were included in the prior TDP update were included as
well as additional agencies that were deemed to be similar in nature to CAT
Performance Measures Effectiveness Measures Efficiency Measures
Unlinked Passenger Trips Unlinked Passenger Trips per
Capita
Operating Expense per Capita
Passenger Miles Traveled Passenger Miles Traveled per
Capita
Operating Expense per
Unlinked Passenger Trip
Vehicle Revenue Miles Vehicle Revenue Miles per
Capita
Operating Expense per
Passenger Miles Traveled
Vehicle Revenue Hours Unlinked Passenger Trips per
Vehicle Revenue Mile
Operating Expense per Vehicle
Revenue Miles
Vehicles Operating/Available at
Maximum Service
Unlinked Passenger Trips per
Vehicle Revenue Hour
Operating Expense per Vehicle
Revenue Hours
Operating Expense Vehicle Revenue Miles per Vehicle
Fare Revenue Farebox Recovery Ratio
Average Fare
TABLE 2-15: SYSTEM PERFORMANCE REVIEW MEASURES
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PEER SELECTION The peer selection process followed the methodology provided by the Transit
Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and
Peer Comparison in the Public Transportation Industry and recommended by the FDOT TDP Handbook
(2022). The guidance recommends a minimum of 5 agencies and for the purposes of this TDP, 10 agencies
have been selected as the final peer group. It is crucial to select a suitable group of peer agencies to ensure
that credible comparisons can be made to provide insight and trigger action, as opposed to poorly chosen
peers which can produce irrelevant results. For the purpose of performance measuring, an initial group
of 15 peers was formed to be compared to CAT. For this TDP update, all previous agencies that were
included in the prior TDP update were included as well as additional agencies that were deemed to be
similar in nature to CAT
This initial list of peer agencies consisted of:
The selection of potential peers was conducted using the peer selection methodology outlined in the
FDOT TDP Handbook, employing validated 2022 National Transit Database (NTD) data and the Florida
Transit Information System (FTIS). Additional potential peers that were selected consisted of transit
agencies from the previous TDP and agencies located in the southeastern United States, specifically those
with coastal characteristics in their geographic profiles. From the newly identified transit agencies, Breeze
Transit (Sarasota, FL), LeeTran (Fort Myers, FL), Bayway (Panama City, FL), GoLine (Vero Beach, FL), and
Citrus Connection (Lakeland, FL) were chosen because they are situated within Florida, either in coastal
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counties or counties near Collier County. Additionally, CARTA (North Charleston, SC), ECAT (Pensacola,
FL), and CCRTA (Hyannis, MA) were selected based on their recommendation as top peers to CAT
according to the FTIS Urban iNTD tool. It is worth noting that ART was also recommended but was already
included in the previous TDP peer group. NTD data for this initial set of peer agencies was then obtained
and analyzed to determine similarity to CAT and suitability to be used as a peer. Likeness scores were
calculated for 14 different indicators including 8 operating characteristics and 6 exogenous variables. A
secondary screening was also performed with additional indicators to rule out any anomalies within the
initial peer group. A detailed account of the selection methodology can be found in Appendix A.
Based on the results from the initial likeness score comparison and the secondary screening, a final set of
10 agencies were selected, as listed in Table 2-17. The table also includes the likeness score for each
agency and the reasons that the agency was selected to be in the final peer group. It is acknowledged as
part of the methodology that peers will not be exactly like one another in all categories and the approved
methodology is built to allow for that and allow for similarity in only a few other categories. For full details
on stage 2 of the screening refer to Appendix A for the full Peer Selection methodology.
Peer Review Analysis
This section presents the results of the peer and trend analysis conducted as part of Collier County’s 10-
year TDP to examine transit system performance. The evaluation was conducted using data available from
the Florida Transit Information System (FTIS), which derives its data from the National Transit Database
(NTD). As part of the overall performance review of the system, this analysis assists with assessing the
extent to which CAT’s service is meeting its goals and objectives. Analyses include statistical tables and
graphs that summarize selected performance indicators and effectiveness and efficiency measures. These
measures are designed to review various trend components, as follows:
• Performance measures report absolute data for the selected categories; these tend to be key
indicators of overall system performance.
• Effectiveness measures refine the data further and indicate the extent to which various service-
related goals are being achieved.
• Efficiency measures involve reviewing the level of resources required to achieve a given level of
output; it is possible to have very efficient service that is not effective or to have highly effective
service that is inefficient.
Seven peer systems were selected for the peer analysis that represent transit systems with service areas
characteristics and services similar to CAT. The peer selection methodology is described in the Peer
Selection Memorandum dated February 21, 2020, shown in Appendix A of the TDP.
The peer systems are:
• City of Montgomery – Montgomery Area Transit System, AL
• Tri-State Transit Authority – Huntington, WV
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• The Wave Transit System – Mobile, AL
• ART (Asheville Redefines Transit) – Asheville, NC
• Gwinnett County – Lawrenceville, GA
• Pasco County Public Transportation – Port Richey, FL
• Cape Fear Public Transit Authority – Wilmington, NC
Table 16 shows the peer system sizes in terms of the number of routes and route miles compared to CAT.
As shown, CAT has the highest number of routes compared to the peer group and falls above the peer
average of 14 routes. CAT also has the highest number of route miles of compared to the peer systems
and supplies 57.1% more route miles than the peer average of 278 route miles.
Table 16: Peer System Characteristics
Source: Agency websites for number of routes, 2018 NTD data for route miles
Table 18 reflects the measures used in this performance peer and trend analysis. A review of the trend
and peer analysis for each measure is presented, followed by highlights of the analyses.
Table 17: CAT’s Performance Review Measures
Table 18: CAT’s General Indicator Peer Comparison
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Indicator CAT Peer Group
Minimum
Peer Group
Maximum
Peer Group
Mean
CAT % from
Mean
Service Area Population 262,699 88,512 920,260 320,228 -18.0%
Service Area Pop. Density
(persons/sq. mile)
847 654 2,106 1,534 -44.8%
Passenger Trips 896,201 654,474 2,125,214 1,102,154 -18.7%
Revenue Miles 1,285,354 1,017,879 1,724,047 1,220,154 5.3%
Revenue Hours 72,018 63,524 85,636 74,035 -2.7%
Average Speed (RM/RH) 17.85 14.04 20.75 16.47 8.4%
Operating Expenses $5,557,686 $5,148,844 $9,143,524 $6,495,939 -14.4%
Vehicles Operated in Max. Service 18 17 27 23 -21.7%
Selected performance indicators for the peer review are presented in the above table, table 18. Categories
of performance indicators include service area population, population density, ridership, revenue and
vehicle miles, revenues hours, operating expense, fuel consumption, and the number of vehicles operated
in maximum service. Table 19 and Figures 4 through 25 present the performance indicators for CAT’s peer
review analysis.
Passenger trips, or ridership, are the number of passengers who board public transit vehicles and are
counted each time they board the vehicles, no matter how many vehicles they transfer to. It is a measure
of the market demand for the service. A higher number of passenger trips is a positive metric. The total
number of passenger trips in Collier County decreased from approximately 1.3 million in 2013 to 0.84
million in 2018, a 38% decrease. Ridership decline has been seen consistently in the transit industry since
the end of the Great Recession. CAT ridership is 19.3% below the peer mean of about 1.0 million trips.
Figure 4: Peer and Trend Comparison for Passenger Trips
Passenger miles is a measure of passengers served over miles of service operated. Passenger miles are
calculated through randomized and statistically-valid survey sampling that counts elapsed miles traveled
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for each passenger boarding and alighting. Higher passenger miles is a positive metric. For CAT, passenger
miles decreased since 2013, from 11.4 million in 2013 to 6.1 million in 2018. Overall, passenger miles
decreased by 46.7% from 2013 to 2018. CAT compares favorably to the peer mean, ranking second in the
peer group.
Figure 5: Peer and Trend Comparison for Passenger Miles
Vehicle miles are the miles that transit vehicles travel while in revenue service plus deadhead miles. This
is a measure of how much service coverage is provided or the supply of service. Vehicle miles as a metric
by itself is not positive or negative but should be viewed in relation to productivity and cost effectiveness
measures. CAT’s total vehicle miles of service increased 6.4% overall, from 1.3 million in 2013 to 1.4 million
in 2018. CAT’s vehicle miles are 9% higher than the peer mean.
Figure 6: Peer and Trend Comparison for Vehicle Miles
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Revenue miles are the total number of miles for which the public transit service is scheduled or that are
operated while in revenue service. This excludes miles traveled when passengers are not on board
(deadhead travel), training operations, and charter services. Revenue miles increasing faster than total
vehicle miles generally indicates a positive operational trend and points to a decreasing proportion of
deadhead miles over time relative to total miles. Revenue miles as a metric by itself is not positive or
negative but should be viewed in relation to productivity and cost-effectiveness measures. Revenue miles
is a measure of service provided and should be slightly lower than vehicles
miles to reflect efficiency in service. CAT experienced an increase in revenue miles of 3.5% for 2013 -2018.
CAT’s revenue miles were 5.6% higher than the peer mean and ranks third in the peer group.
Figure 7: Peer and Trend Comparison for Revenue Miles
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Vehicle hours are the total hours of travel a transit vehicle is being operated, including both revenue
service and deadhead travel and are a measure of service provided. Vehicle hours as a metric by itself is
not positive or negative but should be viewed in relation to productivity and cost-effectiveness measures.
CAT had a plateauing increase in vehicle hours, with an overall 10.6% increase in vehicle hours from 2013
to 2018. CAT’s vehicle hours metric was 5.6% lower than the peer mean.
Figure 8: Peer and Trend Comparison for Vehicle Hours
Route miles represent the total length of all routes in the network and are a measure of the linear extent
of the transit network. Route miles for CAT increased from 279 to 436 miles in 2013 to 2018, respectively,
representing a 15% increase overall. CAT ranked the highest in the peer group for the route miles metric.
Figure 9: Peer and Trend Comparison for Route Miles
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Total operating expense includes all costs associated with operating the transit agency (i.e., vehicle
operations, maintenance, and administrative costs). CAT’s total operating expense increased by 6% in
2013 to 2018. However, when considering the effects of inflation, the actual total operating expense
measured in 2013 dollars increased by only 2% in the six-year period, indicating that overall operating
expenses increased annually. CAT had the third lowest total operating expense in the peer group, 9%
below the peer mean.
Figure 10: Peer and Trend Comparison for Operating Expenses
Vehicles operated in maximum service (VOMS) are a measure of the fleet required to operate at the peak
of full service and are an important metric when assessing fleet size, as it is directly related to the network
structure, number of routes, and frequency of service of each transit agency. CAT increased its supply of
vehicles operating in maximum service from 23 vehicles in 2013 to 28 in 2018, an approximate 22%
increase. CAT is below the group mean of 30 vehicles.
Figure 11: Peer and Trend Comparison for Vehicle Available for Maximum Service Maximum
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Generally, fuel consumption is tied to vehicle miles of service and type of vehicle power employed. CAT’s
gas consumption fluctuated since 2013, but overall decreased by 11% in the six -year period. For this
performance measure, CAT is 11.3% above the group mean.
Figure 12: Peer and Trend Comparison for Fuel Consumption
Effectiveness measures indicate the extent to which service-related goals are being met and include
service supply, service consumption, and quality of service and are represented by variables such as
vehicle miles per capita, passenger trips per revenue hour, and average age of fleet.
Vehicle miles per capita are derived from the total system vehicle miles divided by the service area
population within a ¾-mile distance of service provided and measure the supply of service provided based
on the population of the service area. For CAT, vehicle miles per capita experienced an increase from a
low of 4.0 miles per capita to 5.2 in 2018, a growth of 31%. Vehicle miles per capita for CAT are close to
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the peer group mean of 5.7, an indication that the supply of service is similar to what is typically
experienced by peer agencies.
Figure 13: Peer and Trend Comparison for Vehicle Miles per Capita
Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
Passenger trips per capita are calculated by dividing the total transit boardings by service area population.
This measure of service effectiveness quantifies transit utilization within the service area. It is desirable
that trips per capita are high, meaning greater utilization of the service. Passenger trips per capita in Collier
County experienced a 24% decrease between 2013 and 2018. CAT ranks sixth in the peer group, 46%
below the peer mean, suggesting a need for service consumption improvement.
Figure 14: Peer and Trend Comparison for Passenger Trips per Capita
Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
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Passenger trips per revenue hour are a measure used to quantify productivity and service consumption
and can help evaluate the amount of resources consumed in providing service. It is desirable for this
metric to be high, reflecting greater utilization of the service per unit of service provided. From 2013 to
2018, CAT’s passenger trips per revenue hour decreased by 43%. The decline in passenger trips per
revenue hours is consistent with the increase in revenue miles and hours of service and the decrease in
ridership. CAT is 15% below the peer mean for this metric.
Figure 15: Peer and Trend Comparison for Passenger Trips per Revenue Hour
Passenger trips per revenue mile are calculated by dividing transit boardings by revenue miles and are a
measure of the productivity of the revenue service provided. It is desirable for this metric to be high,
meaning greater utilization of the service per unit of service supplied. In Collier County, passenger trips
per revenue mile experienced a decrease of 41% during the six-year period, indicating that the agency
experienced lessening ridership productivity during the time period. The decreasing trend is driven by the
decrease in ridership during that time period. CAT is 27% below the peer mean for this metric, indicating
a need for improvement in service consumption.
Figure 16: Peer and Trend Comparison for Passenger Trips per Revenue Mile
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Efficiency measures focus on costs and other measures of efficiency. Figure 3-16 through Figure 3-24
present the efficiency measures for CAT’s peer review and trend analysis. Similarities between CAT and
the peers in this category may be related to the peer selection process, which is largely based on transit
service characteristics. The following section summarizes the trend and peer analysis by efficiency
measure type.
Operating expense per passenger trip measures the investment in providing public transport relative to
the population within the service area. This metric is more complex, in that although a higher cost reflects
a greater investment in transit, it must be viewed in context of direct costs per unit of service relative to
peers. When excluding inflation, the operating expense per capita for Collier County increased from
$17.51 in 2013 to $22.89 in 2018, an increase of 31%. CAT is 25% below the peer group mean , suggesting
that it is achieving a greater cost efficiency compared to its peer group.
Figure 17: Peer and Trend Comparison for Operating Expense per Capita
Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
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Operating expense per passenger trip measures the efficiency of transporting riders and the cost of
operations relative to the resulting ridership and reflects on how service is delivered and the market
demand for the service. The goal is to minimize cost per passenger trip. The operating expense per
passenger trip in Collier County increased from $14.17 in 2013 to $6.86 (2013$) in 2018, an increase of
65% overall. The decline in this is metric is driven primarily by the declining trend in passenger trips during
that time period. CAT is performing just above the the peer mean of $7.01 (2019$).
Figure 18: Peer and Trend Comparison for Operating Expense per Passenger Trip
Operating expense per passenger mile measures the impact of ridership, average trip length, and
operating cost. The goal is to minimize cost per passenger miles. CAT’s operating expense per passenger
mile nearly doubled between 2013 and 2018. Despite this trend, CAT is 28% below the peer mean for this
measure and is performing more efficiently than the peer group.
Figure 19: Peer and Trend Comparison for Operating Expense per Passenger Mile
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Operating expense per revenue mile indicates how efficiently a transit service is delivered. The goal is to
minimize cost per revenue mile. Overall, the metric has remained stable, with an overall increase of 3%.
CAT is 15% below the peer mean, indicating more efficient transit service delivery than its peers for this
measure.
Figure 20: Peer and Trend Comparison for Operating Expense per Revenue Mile
The farebox recovery ratio is a measure of the percentage of the transit system’s total operating expenses
that are funded with fares paid by passengers and is calculated by dividing the total fare revenue collected
by the total operating expenses. The goal is to increase farebox recovery, meaning more of the costs are
absorbed by users. CAT’s farebox recovery declined from 21% in 2013 to 33.4% in 2018, 34% overall. The
farebox recovery ratio for CAT is at the peer group mean.
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Figure 21: Peer and Trend Comparison for Farebox Recovery Ratio
Revenue miles per vehicle miles are a measure of vehicle utilization. A higher ratio of revenue miles
traveled to total vehicle mile generally indicates higher system productivity. The goal is to maximize the
ratio of operations in revenue service to total operations. For CAT, the revenue miles per vehicle mile
remained stable, with a slight decrease of 3% over the six-year period. Revenue miles per vehicle mile for
CAT is 3.5% below the peer group mean, which indicates a near-average use of fixed-route bus vehicles
within the peer group mean.
Figure 22: Peer and Trend Comparison for Revenue Miles per Vehicle Mile
Revenue miles per total vehicles are another measure of vehicle utilization. Interpretation of this metric
is complex, as it must be taken in context of the fleet size, revenue miles, and age of the fleet. CAT
experienced an overall decrease of approximately 15% over the six -year period and ranks 9% above the
peer mean of 41,207 revenue miles per total vehicles.
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Figure 23: Peer and Trend Comparison for Revenue Miles per Total Vehicle
Vehicle miles per gallon, the ratio between fuel consumed and distance traveled, are an indication of fuel
efficiency and apply only to diesel- and gasoline-powered vehicles. It is desirable to maintain a higher fuel
economy, i.e., more miles per gallon. For CAT, vehicle miles per gallon (or fuel efficiency) remained
relatively constant, from 5.02 in 2013 to 4.8 in 2018, a decrease of 4% overall. CAT is 4% below the peer
mean.
Figure 24: Peer and Trend Comparison for Vehicle Miles per Gallon
Average fare is calculated by dividing total passenger fare revenue collected by ridership. The average can
be lowered by systems that offer free transfers or discounted/free rides. CATS’s average fare increased
from $0.88 in 2013 to $0.99 in 2018, 12% overall. The mean average fare for the peer systems is $0.95.
This means that, on average, CAT riders pay close to the mean fare of the peers.
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Figure 25: Peer and Trend Comparison for Average Fare
The trend analysis is only one aspect of transit performance evaluation. When combined with the peer
review analysis (summarized later in this section), the results provide a starting point for understanding
the transit system’s operating environment over time when compared to other systems with similar
characteristics. Key trends observed from 2013 to 2018 are summarized as follows:
• The amount of service has increased with respect to total vehicle miles, revenue miles, vehicle
hours and route miles, and vehicle miles per capita. CAT placed above average for passenger
miles, vehicle miles, revenue miles, and route miles.
• Passenger trips and passenger miles have declined over the six-year period, which mirrors the
national trend in transit ridership decline. CAT performed 19.3% below the peer mean for
passenger trips and 19.6% above the peer mean for passenger miles.
• Total operating expenses have increased moderately by 6% over the six-year period.
Operating expense per passenger trip and operating expense per passenger mile have seen dramatic
increases that were driven largely by decreasing passenger trips and passenger miles, suggesting a decline
in efficiency. CAT performed better than the peer mean with respect to total operating expenses,
operating expense per passenger mile, and operating expense per revenue mile, suggesting that CAT has
a better cost efficiency compared to its peer group. Operating expense per revenue mile fluctuated
between 2013 and 2018, but only with a slight increase of 2.6% overall.
• Passenger trips per capita, passenger trips per revenue mile, and passenger trips per revenue hour
have decreased over the six-year period, indicating a negative trend in service consumption. CAT
performed below the peer group mean for these measures.
• The farebox recovery ratio decreased 34% but, compared to the peer group, CAT is performing
near the peer mean.
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Table 20 summarizes the peer and trend analysis showing the positive and negative trends identified in
the analysis.
Table 19: Summary of Collier County’s Peer and Trend Analysis (2013–2018)
*2017-2018 service area population calculated using TBEST
Source: FTIS
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NORMALIZING DATA To accurately portray cost data, all monetary values were normalized to reflect the
effects of inflation and differences in labor costs between geographical regions. It is important to consider
for labor costs differences as it allows for conclusions to be drawn with more certainty that the cost
differences between agencies are due to internal agency efficiency variances rather than external cost
variation. Labor costs are also typically the largest component of an agency’s operating costs. It is relevant
to consider inflation rates to see if an agency’s costs are changing faster or slower than inflation when
conducting trend analyses. To adjust for differences in labor costs between counties, average labor wage
rates were used to recalculate cost data. Annual average weekly wages for 2022 were obtained from the
US Bureau of Labor Statistics’ Quarterly Census of Employment and Wages. All occupation types were
included in the average calculation as agencies have no control over general labor environments in the
county, which the cost data is being adjusted for, as opposed to the industry-specific labor rates that the
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agencies have some control over. Including all occupations also allows for an agency to analyze how much
of its labor is spent in comparison to the county’s average wages, as well as to adjust its costs to reflect
changes in the county’s overall cost of living. The peer agencies’ cost data was adjusted for labor cost
differences by multiplying the raw cost data from NTD by the ratio between Collier’s average labor cost
over the peer agency county’s average labor cost. To adjust for inflation in trend analyses, consumer price
indices (CPI) were used to recalculate cost data. As the selected peers are located in different states
around the United States, national CPIs were used. CPI values for the years of 2018 to 2022 were obtained
from the US Bureau of Labor Statistics’ CPI Inflation Calculator to adjust cost data for inflation across these
years. This was done by multiplying the raw cost data from NTD by a ratio between the initial year’s (2018)
CPI over the analysis year’s CPI.
PERFORMANCE MEASURES Data for select system characteristics were taken from NTD to assess the
general operating performance of the CAT system and its chosen peers. All of the performance indicators
are based on exact data values from the NTD database, reflecting total values for all modes. UNLINKED
PASSENGER TRIPS (UPT) Unlinked passenger trips (UPT) refer to the number of people riding only one
public transit vehicle from origin to destination, counting a new trip each time a vehicle is boarded no
matter how many transfers are made. UPT data represents the market demand for service, and a higher
number of passenger trips is considered a positive metric. UPT numbers for CAT decreased by almost 30%
from 0.95 million trips in 2018 to 0.65 million in 2021 but increased to 0.75 million in 2022. The growth in
trips from 2021 to 2022 suggests service improvements have started to take effect as ridership has
returned following the COVID pandemic. Due to three peers with much higher UPT values, CAT falls below
the average UPT (shown with the blue line in Figure 2-41) of the peer group. Excluding these top three
peers, Collier has one of the higher UPT values amongst the remaining peers.
FIGURE 2-41: 5-YEAR TREND AND 2022 PEER COMPARISON CHARTS FOR UNLINKED PASSENGER TRIPS
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Appendix G: Sticker Survey Results
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PASSENGER MILES TRAVELED (PMT) Passenger miles traveled (PMT) denotes the total distance traveled
by all passengers using the service. As with UPT, higher PMT is also a positive metric. PMT numbers for
CAT follow the same trend as the UPT numbers, decreasing about 30% from 7.4 million m iles in 2018 to
5.3 million in 2021, but increasing to 6.1 million in 2022 (shown in Figure 2-42). This is directly reflective
of passenger trips which are to be expected. Similar to UPT, the same three agencies with much higher
PMT values are influencing the average value to be higher. CAT PMT is just below the average value and
is also one of the higher values excluding these top three agencies.
VEHICLE REVENUE MILES (VRM) Vehicle revenue miles (VRM) detail the total distance traveled where the
transit service was operating in revenue service, which excludes deadhead travel, training operations, and
charter services. VRM as a metric itself is not indicative of positive or negative performance and should
be analyzed in relation to productivity and cost-effectiveness measures. The slightly decreasing trend in
CAT vehicle revenue miles suggests that services are being withdrawn, and with the lack of riders and
passenger miles in 2020 and 2021 but a relatively stable amount of service being provided suggest that a
major cost recovery issue would have occurred that is likely still impacting the agency (shown in Figure 2-
43). CAT VRM is just below the peer average, however, VRM itself is not indicative of performance. The
larger transit agencies such as LeeTran and Sarasota Breeze most likely run more service or longer routes
that result in greater VRM.
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VEHICLE REVENUE HOURS (VRH) Vehicle revenue hours (VRH) represent the total travel time that transit
vehicles have operated during revenue service. Like with VRM, VRH as a metric itself is not indicative of
positive or negative performance and should be analyzed in relation to productivity and cost-effectiveness
measures. Given that CAT VRH values have gone up slightly from 2021 to 2022 compared to decreasing
VRM, this would suggest that routes that serve longer distances and cover more miles, possibly towards
more rural areas have been restricted and instead shorter routes with more service has replaced it. The
increase is also a reflection of congestion as a result of the growth within the County, causing longer travel
times for the same distances compared to the previous year. CAT VRH is below the peer average, but
again VRH itself is not indicative of performance (shown in Figure 2-44). The larger transit agencies such
as LeeTran and Sarasota Breeze most likely run more service or for longer times which results in greater
VRH.
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VEHICLES OPERATING/AVAILABLE AT MAXIMUM SERVICE (VOMS/VAMS) Vehicles operating or available
at maximum service counts the number of vehicles that are required for (VOMS) or are available to (VAMS)
the transit agency to operate at peak full service. VOMS is important for assessing fleet size, directly
relating to the network structure and availability of service. VOMS/VAMS numbers can impact the number
of routes and frequency of service offered by the transit agency. VOMS helps to determine the required
vehicle demand during maximum service versus the vehicles available. VAMS increased from 2020 to 2021
during the pandemic, when less service was required and VOMS was lower. This likely resulted in the
decrease in VAMS from 2021 to 2022, however, VOMS has since increased, which would suggest that CAT
are operating very close to the line in terms of not having enough vehicles to provide service. Both CAT
VOMS and VAMS values are below the peer average, but this is not indicative of performance as agencies
will require different numbers of vehicles due to varying services.
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OPERATING EXPENSE Total operating expense considers all costs associated with operating the transit
service, including operational, maintenance, and administrative costs. The NTD data values for operating
expense were recalculated for the peer comparison chart to account for differences in labor costs across
different geographical regions. The CAT trend chart includes a secondary data series reflecting the cost
data in 2018-dollar values, depicting the impacts of inflation over the years (shown in Figure 2-47). CAT
operating expenses have shown a general increase in trends since 2018 which is to be expected as service
gets more expensive to deliver. However, the increase in operating expenses does not appear as drastic
between 2021 to 2022 in 2018-dollars, indicating the increase in cost is mostly due to the impact of
inflation. Operating expenses should be analyzed in relation to fare revenue and farebox recovery rates
to determine how much of the cost of the service is being recouped. CAT operating expenses are below
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the peer average, indicating that the transit system does not cost as much to operate compared to the
other larger agencies.
FARE REVENUE Fare revenue is the total amount of revenue generated from fare-paying transit service
users. Again, the CAT trend chart includes a secondary data series reflecting the revenue data in 2018 -
dollar values, depicting the impacts of inflation over the years (shown in Figure 2-48). Post-pandemic, CAT
fare revenue has been steadily increasing which would be in line with passenger trips also increasing. As
with operating expense, fare revenue is most useful when analyzed in relation to operating expense and
farebox recovery rates. CAT fare revenue is below the peer average, indicating that CAT receives less
revenue from rider fares compared to other agencies, especially CARTA with a significantly higher fare
revenue value
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EFFECTIVENESS MEASURES Service effectiveness is represented by performance characteristics in relation
to the population, as the selected indicators demonstrate to what extent service-related goals are being
achieved. This includes service supply, service consumption, and quality of service. Effectiveness measure
values are obtained or derived from NTD data and reflect total values for all modes. UNLINKED
PASSENGER TRIPS/ PASSENGER MILES TRAVELED PER CAPITA UPT per capita is calculated by dividing UPT
by the service area population, measuring transit usage within the service area. Similarly, PMT per capita
is derived from dividing PMT by the service area population. Higher values represent a greater utilization
of service. CAT UPT and PMT per Capita values have been decreasing over the years, with a steeper
decrease towards 2020, likely due to people taking transit less during the pandemic. There was a small
increase from 2021 to 2022 as ridership began to improve back towards pre-pandemic levels. CAT UPT
per capita is below the peer average (shown in Figure 2-49) and PMT per capita just slightly below,
demonstrating that service utilization is less effective compared to other agencies, especially CARTA with
a significantly higher value (shown in Figure 2-50).
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VEHICLE REVENUE MILES PER CAPITA VRM per capita is calculated from the dividing VRM by the service
area population, measuring the supply of service provided based on the population of the service area.
There was a significant decrease in VRM per capita from 2019 to 2020, likely due to red uced service as a
result of the pandemic (shown in Figure 2-51). Values stayed relatively steady after 2020, but still slightly
decreasing. The 2022 CAT value is just below the peer average.
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UNLINKED PASSENGER TRIPS PER VEHICLE REVENUE MILE/ VEHICLE REVENUE HOUR Dividing UPT by VRM
or VRH can serve as other indicators for productivity and service consumption, measuring the utilization
rates per unit of provided service. Higher values are desirable as it reflects that there is greater utilization
of service. CAT UPT (shown in Figure 2-52) per VRM values stayed consistent for four years after a
decrease from 2018 to 2019, while UPT per VRH values decreased over the years and only increased from
2021 to 2022. CAT UPT per VRM is below average and UPT per VRH is average amongst the peers (shown
in Figure 2-53).
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EFFICIENCY MEASURES Service efficiency revolves mostly around operating expenses and a few other
indicators, in essence, how much it costs to provide and run the service. Most of the efficiency measures
are derived from ratios between two performance measures, and again reflect total values for all modes.
The data values for all measures involving operating expense were recalculated for the peer comparison
charts to account for differences in labor costs across different geographical regions. The trend charts
include secondary data series reflecting the cost data in 2018-dollar values, depicting the impacts of
inflation over the years. OPERATING EXPENSE PER CAPITA Operating expense per capita reflects the total
investment spent on provided transit services in relation to the service area population. The metric itself
reflects greater investment in transit with higher values, however, there are many additional underlying
considerations including productivity, demand, and utilization. Operating expense per capita decreased
from 2019 to 2021, possibly due to lowered costs from less service during the pandemic, then increased
in 2022. CAT’s operating expense per capita value is below the peer average, indicating that it spends less
per capita to operate compared to other agencies (shown in Figure 2-54).
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OPERATING EXPENSE PER UNLINKED PASSENGER TRIP/PASSENGER MILE TRAVELED Operating expense
per UPT/PMT indicate the average cost to provide service for each unlinked trip or passenger mile,
showcasing the market demand for the service and how service is delivered. The lower these values, the
better, as it is ideal to minimize cost per trip/mile. The trends for operating expense per UPT/PMT are
identical; increasing up to 2021 and slightly decreased in 2022 (shown in Figures 2-55 and Figure 2-56).
The increase from 2020 to 2021 was mostly due to inflation as the trends decreased from 2020 to 2022
in 2018-dollar values. The operating expense per UPT/PMT values for CAT are below the peer averages,
meaning that it costs less to operate per trip/mile compared to other agencies.
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OPERATING EXPENSE PER VEHICLE REVENUE MILE/ VEHICLE REVENUE HOUR Operating expense per
VRM/VRH are average cost calculations for every service mile or hour, evaluating the efficiency of transit
service delivery. Lower values are ideal to minimize the cost per mile/hour. CAT operating expense and
vehicle revenue miles have been consistently increasing, except for a slight decrease from 2020 to 2021.
Apart from Citrus Connect, the operating expense per VRM/VRH values are close together across the
agencies. CAT’s values are below the peer averages, demonstrating that it costs less to operate per
mile/hour compared to other agencies (shown in Figures 2-57 and 2-58).
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VEHICLE REVENUE MILES PER VEHICLE VRM per vehicle is the average service provided by each vehicle in
operation during maximum service, derived from dividing VRM by VOMS. It is an indication of vehicle
utilization, but there are other contextual considerations to be made including fleet size and age. VRM
per vehicle values decreased from 2019 to 2021, likely due to lowered vehicle utilization during the
pandemic. CAT has the highest VRM per vehicle value compared to the other peer agencies, indicating
high vehicle utilization (shown in Figure 2-59).
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FAREBOX RECOVERY RATIO Farebox recovery ratio is the percentage of the total operating expenses that
are funded by total fare revenue from service users, equating fare revenue over operating costs. Higher
farebox recovery is desired as that means a greater percentage of the operating costs are covered by
passengers compared to other funding sources. The farebox recovery ratio of approximately 8% in 2022
demonstrates a low level of recovery and therefore indicating that the transit network is heavily reliant
on other funding sources. However, CAT is performing below but near the peer mean which suggests that
it is performing at an average level in comparison to other agencies, many of whom are performing worse
(shown in Figure 2-60).
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AVERAGE FARE Average fare is the average amount paid per passenger per trip and is calculated by
dividing fare revenue by UPT. The metric itself is not necessarily indicative of performance but is a good
comparison to other transit systems in terms of fare cost. CAT’s average fare value is right at the peer
average, showing that the fares implemented by CAT are comparable to the other agencies, other than
The Wave, which has a much higher average fare (shown in Figure 2-61).
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Appendix H
List of Community Agencies
Collier Senior Center
4898 Coronado Parkway
Naples, Florida
www.collierseniorcenter.org
Healthy Communities Program Consultant
Florida Department of Health in Collier County
Deborah Chesna
Phone: (239) 252-2594
Fax: (239) 774-5653
www.healthycollier.org
Baker Senior Center Naples
Dr. Jaclynn Faffer, President/CEO
6200 Autumn Oaks Lane
Naples FL 34119
Phone: 239-325-4444
Fax: 239-330-7947
www.naplesseniorcenter.org
Catholic Charities, Diocese of Venice, Inc.
P.O. Box 2116
Venice, Florida 34284
www.catholiccharitiesdov.org
Refugee Coalition
Department of Children and Families
Hiram A. Ruiz, Director, Refugee Services
401 NW 2nd Ave., Suite N-812
Miami, Fl 33128
Office: (786) 257-5189
Cell: (305) 763-9040
hiram_ruiz@dcf.state.fl.us
Collier 211
Phone: 211 (IN FL) or (239)-263-4211
www.collier211.org
Lighthouse of Collier, Inc.
2685 Horseshoe Drive South, Suite 211
Naples, FL 34104
Phone: 239-430-3934
Fax: 239-430-9213
www.lighthouseofcollier.org
Neighborhood Health Clinic
88 12th St N Unit 100
Naples, FL 34102
Phone: 239-529-2255
Email: info@neighborhoodhealthclinic.org
www.neighborhoodhealthclinic.org
Physician Led Access Network (PLAN) of Collier
County
2671 Airport Rd S, Suite 202
Naples FL 34112
Phone: (239) 776-3016
FAX: (239) 435-1297
E-mail: info@plancc.org
www.plancc.org
United Way of Collier and the Keys
P.O. Box 2143
Key West, FL 33045
admin@keysunitedway.org
www.keysunitedway.org
Harry Chapin Food Bank
3940 Prospect Ave
Naples, FL 34104
Phone: (239) 334-7007
fighthunger@harrychapinfoodbank.org
Sunrise Community of Southwest FL
4277 Exchange Ave
Naples, FL 34104
Phone: (239) 643-5338 ext 101
FAX: (239) 643-4937
E-Mail: Naples@sunrisegroup.org
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Appendix I
Transit Manager Resolution
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Appendix J
Fare Study
The link below is the completed fare study.
https://www.ridecat.com/wp-content/uploads/2025/03/CAT-Regional-Service-and-Regional-Fare-
Study_3-21-
24_FINAL.pdfhttp://sp16/sites/PSD/Operations/PTNE%20Files/CAT%20Fare%20Study%20Final%20Report.
pdf
Appendix K
Latest TDP
The link below is a link to the most recent TDP Annual Update.
https://www.ridecat.com/wp-content/uploads/2025/03/FY2024-Annual-Progress-Report-BCC-
Approved.pdfhttps://www.ridecat.com/wp-content/uploads/2022/12/TDP-Annual-Report-FY2022-Annual-
Progress-Report-APPROVED.pdf
Appendix L
PTGA Requirements
Disadvantaged Business Enterprise (DBE) Policy
As a part of the Public Transportation Grant Agreement (PTGA) with FDOT, Collier County and its
contractors and subcontractors agree to ensure that Disadvantaged Business Enterprises as defined in
49 CFR Part 26, as amended, have the opportunity to participate in the performance of contracts. Collier
County and its contractor and subcontractors shall not discriminate on the basis of race, color, national
origin, or sex in the performance of any contract. The contractor shall carry out applicable requirements
of 49 CFR Part 26 in the award and administration of FDOT-assisted contracts. Failure by the contractor
to carry out these requirements is a material breach of this contract, which may result in the
termination of the contract or such other remedy as the recipient deems appropriate.
E-Verify
As a part of the PTGA with FDOT, vendors and contractors of Collier County shall utilize the U.S.
Department of Homeland Security’s E-Verify system to verify the employment eligibility of all new
employees hired by the vendor or contractor while contracted with Collier County. Additionally, vendors
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and contractors shall expressly require any subcontractors performing work or providing services
pursuant to work for Collier County shall likewise utilize the U.S. Department of Homeland Security’s E-
Verify system to verify the employment eligibility of all new employees hired by the subcontractor while
working for Collier County.
Appendix M
Public Participation Summary
This Title VI Program Update was distributed throughout multiple public locations around the county,
posted on the RideCAT.com website, the Collier County website, and published in the local paper
announcing a 30-day public comment period related to this update. There were no comments or
responses received in this time.
Appendix N
Staff Training Documents on Title VI
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