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Agenda 11/10/2020 Item #16F 6 (Contract #20-7776 - AVIAREPS Airline Management - Latin American Tourism Representation)11/10/2020 16.F.6 EXECUTIVE SUMMARY Recommendation to award an agreement for Request for Proposal ("RFP") 20-7776, "Latin American Tourism Representation" to AVIAREPS Airline Management, Inc., and make a finding that this action promotes tourism. OBJECTIVE: To provide tourism representation services in Latin America which promotes Collier County as a worldwide visitor destination. CONSIDERATIONS: Collier County has been represented in Brazil for the past 5 years by AVIAREPS based in Sao Paulo. Brazil has been the largest contributor to Florida visitors from Latin America and our presence in that market has been beneficial in bringing Brazilians from Miami to Southwest Florida to experience more of Florida. In those past 5 years we have also seen a large growth of Argentina visitors. Chile and Columbia have also discovered our area along with Mexico visitors. This added visitation has been attracted by our promotional project work we have done in each country to educate tour operators and travel agents about the Florida beyond Miami. Based on the successes we have already seen in Latin America; we have determined that representation in all five of these countries with grow the number of visitors and stay competitive with our competitive destinations in Florida that are all already promoting their destinations in those markets. On July 7, the Procurement Services Division released Request for Proposal ("RFP") 20-7776 to twenty- one thousand one hundred seven (21,107) vendors for the Latin American Tourism Representation Project. The Solicitation will be awarded by each individual Country (Argentina, Brazil, Chile, Colombia and Mexico). A selection committee convened on October 9', 2020 and a final ranking was established. The proposals were reviewed by each of the selection committee members independently and the evaluative comments were discussed at the selection committee meeting. Award is recommended to AVIAREPS Airline Management Inc. for the Countries of Argentina, Brazil, Chile, Columbia and Mexico according to the following final rankings. The agreement is for an initial term of three years with two one year renewals at the County's discretion: Respondents for: ARGENTINA Company Name Final Ranking *AVIAREPS Argentina S.A. 1 Interamerican Network Communicacao e Marketing Ltda 2 Newlink Communications Group LLC 3 Preferred Hotel Group Inc. dba PHG Consulting 4 Edelman Miami Latin America Corporation 5 Sherlock PR & Communications Ltd 6 A Better Concept LC No Bid MDT Technologies, Inc No Bid Packet Pg. 1933 16.F.6 11/10/2020 Argentina: One hundred twenty-five (125) bid packages were viewed, and six (6) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All six (6) respondents were found to be responsive and responsible. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS Argentina S.A. Respondents for: BRAZIL Company Name Final Ranking *AVIAREPS Assessoria ern Turismo LTDA 1 Interamerican Network Communicacao e Marketing Ltda 2 Preferred Hotel Group Inc. dba PHG Consulting 3 Newlink Communications Group LLC 4 World Conquer International Consult Ltda dba River Global, Brazil 5 Edelman Miami Latin America Corporation 6 Sherlock PR & Communications Ltd 7 A Better Concept LC No Bid MDT Technologies, Inc No Bid Brazil: One hundred twenty-five (125) bid packages were viewed, and seven (7) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All seven (7) respondents were found to be responsive and responsible. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS Assessoria em Turismo LTDA. Respondents for: CHILE Company Name Final Ranking *AVIAREPS Chile Limitada 1 Interamerican Network Communicacao e Marketing Ltda 2 Preferred Hotel Group Inc. dba PHG Consulting 3 Newlink Communications Group LLC 4 Sherlock PR & Communications Ltd 5 A Better Concept LC No Bid MDT Technologies, Inc No Bid Chile: One hundred twenty-five (125) bid packages were viewed, and five (5) submittals and two (2) "No Bids" Packet Pg. 1934 16.F.6 11/10/2020 were received by the August 14, 2020 deadline. All five (5) respondents were found to be responsive and responsible. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS Chile Limitada. Respondents for: COLOMBIA Company Name Final Ranking *AVIAREPS Colombia SAS 1 Interamerican Network Communicacao e Marketing Ltda 2 Preferred Hotel Group Inc. dba PHG Consulting 3 Newlink Communications Group LLC 4 Edelman Miami Latin America Corporation 5 Sherlock PR & Communications Ltd 6 Stepstone Enterprises LLC 7 A Better Concept LC No Bid MDT Technologies, Inc No Bid Colombia: One hundred twenty-five (125) bid packages were viewed, and seven (7) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All seven (7) respondents were found to be responsive and responsible. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS Colombia SAS. Respondents for: MEXICO Company Name Final Ranking *AVIAREPS S de RL de CV 1 Interamerican Network Communicacao e Marketing Ltda 2 Preferred Hotel Group Inc. dba PHG Consulting 3 Newlink Communications Group LLC 4 Edelman Miami Latin America Corporation 5 Sherlock PR & Communications Ltd 6 A Better Concept LC No Bid MDT Technologies, Inc No Bid Mexico: One hundred twenty-five (125) bid packages were viewed, and six (6) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All six (6) respondents were found to be responsive and responsible. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS S de RL de CV. Packet Pg. 1935 16.F.6 11/10/2020 *Companies will be represented by "AVIAREPS Airline Management, Inc.", their registered Company in Florida. ADVISORY BOARD RECOMMENDATION: The Tourist Development Council recommended approval of this item 8-0 at the October 26, 2020 meeting. LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for approval. - CMG FISCAL IMPACT: Funds for marketing services are provided in the FY21 Tourist Development Tax supported Tourism Promotion Fund (184) budget. The projected annual contract budget for the first year of the agreement is $200,000 for all the countries selected. GROWTH MANAGEMENT IMPACT: There is no impact to the Growth Management plan with this action. RECOMMENDATION: That the Board award an Agreement for RFP 20-7776, "Latin American Tourism Representation" AVIAREPS Airline Management, Inc., authorize the Chairman to sign the attached agreement, and make a finding that this action promotes tourism. Prepared by: Jack Wert, Tourism Director ATTACHMENT(S) 1.20-7776 Solicitation_ Final (PDF) 2. [Linked] 20-7776 Proposal - AVIAREPS - Argentina (PDF) 3. [Linked] 20-7776 Proposal - AVIAREPS - Brazil (PDF) 4. [Linked] 20-7776 Proposal - AVIAREPS - Chile(PDF) 5. [Linked] 20-7776 Proposal - AVIAREPS - Colombia (PDF) 6. [Linked] 20-7776 Proposal - AVIAREPS - Mexico (PDF) 7. 20-7776 Final Rank - All Countries (PDF) 8.20-7776 Notice of Recommended Award -Executed (PDF) 9.20-7776 AVIAREPSAirlines VendorSigned (002) final (PDF) 10. AVIAREPS_CO-AR-CL-MX Aviareps AG Hiscox Liability insurance FY19-22 (PDF) Packet Pg. 1936 16.F.6 11/10/2020 COLLIER COUNTY Board of County Commissioners Item Number: 16.F.6 Doe ID: 14107 Item Summary: Recommendation to award an agreement for Request for Proposal ("RFP") 20- 7776, "Latin American Tourism Representation" to AVIAREPS Airline Management, Inc., and make a finding that this action promotes tourism. Meeting Date: 11/10/2020 Prepared by: Title: Tourist Development Tax Coordinator — Tourism Name: Kelly Green 11/02/2020 12:52 PM Submitted by: Title: Division Director — Tourism Name: Jack Wert 11/02/2020 12:52 PM Approved By: Review: Tourism Kelly Green Stage 1 Review Corporate Business Operations Jennifer Reynolds Stage 1 Review Procurement Services Opal Vann Level 1 Purchasing Gatekeeper Procurement Services Barbara Lance Additional Reviewer Procurement Services Sue Zimmerman Additional Reviewer Procurement Services Evelyn Colon Additional Reviewer Procurement Services Sandra Herrera Additional Reviewer Tourism Jack Wert Director Review Corporate Business Operations Sean Callahan Executive Director- Corp Business Ops County Attorney's Office Colleen Greene Level 2 Attorney Review Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Budget and Management Office Ed Finn Additional Reviewer County Manager's Office Nick Casalanguida Level 4 County Manager Review Board of County Commissioners MaryJo Brock Meeting Pending Completed 11/02/2020 12:53 PM Completed 11/02/2020 12:57 PM Completed 11/04/2020 8:01 AM Completed 11/04/2020 8:38 AM Completed 11/04/2020 9:04 AM Completed 11/04/2020 9:20 AM Completed 11/04/2020 9:39 AM Completed 11/02/2020 8:58 PM Completed 11/03/2020 8:31 AM Completed 11/04/2020 10:04 AM Completed 11/04/2020 10:12 AM Completed 11/04/2020 10:58 AM Completed 11/04/2020 12:06 PM Completed 11/04/2020 12:40 PM 11/10/2020 9:00 AM Packet Pg. 1937 16.F.6.a Collier County Administrative Services Department Procurement Services Division COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS REQUEST FOR PROPOSAL (RFP) FOR LATIN AMERICAN TOURISM REPRESENTATION SOLICITATION NO.: 20-7776 BARBARA LANCE, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8998 Barbara.Lance@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. Packet Pg. 1938 16.F.6.a SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 20-7776 PROJECT TITLE: Latin American Tourism Reuresentation LOCATION: PROCUREMENT SERVICES DIVISION, CONFERENCE ROOM A, 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 DUE DATE: PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: https://www.bidsync.com/bidsync-cas INTRODUCTION As requested by the Tourism Division (hereinafter, the "Division"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County") has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. Historically, County departments have spent approximately $200,000; however, this may not be indicative of future buying patterns. in BACKGROUND The CVB (Convention & Visitors Bureau) has identified several Latin American countries that have the potential to bring large numbers of visitors to Collier County. It is the intent of the CVB to establish representation services in several countries including, but not necessarily all of the following: Brazil, Argentina, Chile, Colombia and Mexico. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. DETAILED SCOPE OF WORK Services Required: 1. The selected Vendor will be required to submit "annual" Business Plans to include sales and marketing efforts for leisure sales, tour operator/wholesaler sales, travel industry training, promotions and other services required to showcase the tourism attributes of the Naples, Marco Island, and the Everglades area of Florida to include a proposed budget and trade show participation for the Argentina, Brazil, Chile, Colombia, Mexico, and other Latin American markets on behalf of the Naples, Marco Island, Everglades CVB, a Division of Collier County Board of County Commissioners, hereinafter referred to as "CVB". Assist in identifying and providing recommendations for Tour Operator Brochure placement and other media buying opportunities. Advertising costs, and co-op promotions with the travel trade will be handled separately through the CVB advertising and promotion's budget. Call on travel -related organizations; including Tour Operators, Receptive Operators, Airline Retail Travel Agents, along with meeting planning, incentive, car rental and airline companies, with no less than 20 personal visits to the offices of these organizations, during each one month reporting period, to increase awareness of the Naples, Marco Island, Everglades area of Florida in key target markets in Latin American Countries. 0 c M c I 0 0 .2 0 W co ti ti ti 0 N c d E t M Q 2 Packet Pg. 1939 16.F.6.a Provide in-house storage and fulfillment services of publications/literature to trade and consumers, maintaining and distributing CVB collateral and Collier County hotel and attractions collateral as needed. Facilitate the sourcing of services related to translations, local printing, promotional flyers or other collateral to be paid directly to those vendors. Assist in the scheduling, planning and participation in two travel agent/tour operator Destination Reviews Familiarization Trip (Fam's) during each annual contract period. The selected Vendor will make its best effort to obtain complimentary airline participation (i.e. seats) and to qualify participating agents. CVB staff will organize itinerary and assist in all arrangements for participation in Destination Reviews. The Vendor will be required to provide one of the Vendor's staff members to accompany the group. All Destination Review visits are contingent on securing complimentary airline transportation by the vendor, with CVB confirming all hotel and itinerary arrangements for each Destination Review. 6. Demonstrate database capabilities and appropriate reach for the best distribution of newsletters and Press Releases as generated by the CVB Public Relations & Communications Team and other communications generated by the CVB and/or approved industry organizations. Distribution to include a comprehensive list that targets the travel trade, tour operators, meeting and incentive planner's media, airline and car rental representatives. 7. Provide translation services when required, for CVB marketing materials such as press releases, collateral, advertising pieces and Travel Industry Newsletters, among others. 8. Participate in a mutually agreed upon set of trade shows and events, including booth setup, staffing and scheduling of appointments. Communicate requests for public relations (PR) opportunities associated with such events to the CVB International Sales Representative. Costs associated with setup and registration expenses will be paid separately by the CVB. 9. When travel outside the city or state of the vendor's principle office is required and pre -approved, the successful vendor will adhere to the Collier County Board of County Commissioners, ordinances, policies and procedures, for all travel and entertainment related expenses. These will be provided to the Vendor upon award of the contract. Collier County will reimburse the selected Vendor for reasonable pre -approved travel and entertainment related expenses in these circumstances, with maximum limits to be established. 10. Submit a monthly report by the 10' of the month covering all key deliverable items on this scope of work in the format acceptable to the CVB and submit an annual recap report summarizing the year's activities and plans projected for the following month's activities. Monthly reports will be submitted with monthly representation retainer invoices. Upon receipt of both, payment will be processed. Monthly and Annual reports shall include, but not be limited to, the following items: • Market Overview: Brief highlights for market trends, statistics. • Sales: Key account solicitations, calls and email campaigns results for each market segment (Tour operators, group tour operators, Travel Agencies, Meeting and Incentive, Airline and Rental Car Companies); using CVB recommended format. • Marketing / Media: Key developments in the area of Marketing, Media and Public Relations/Editorial opportunities, or placements. • Database: Actual contacts provided in excel format with Name, Title, Address, Phone, and Email columns completed. • Tracking / Reporting Matrices as follows: ➢ Tracking room night production for top Receptive Tour Operators ➢ Number of Naples, Marco Island (Collier County) hotels added to existing Top Operator's list ➢ Collier County destination added as featured Tour Program offered ➢ Media/Marketing/PR opportunities uncovered through sales efforts ➢ Database Growth in real numbers month over month and year over year. 11. Assist in the creation of a comprehensive contact database to include Tour Operator/Travel Agent and Meeting Planner and consumer contacts. While representing CVB at tradeshows, promotions and sales calls, all contacts initiated, are to be considered the property of CVB and are to be submitted on a monthly Excel spreadsheet, attached to the monthly report, in a format acceptable to CVB. c ii I c 0 .2 0 U) cc ti ti ti 0 N c d E t 0 M Q Packet Pg. 1940 16.F.6.a 12. Assist CVB in developing a strategy for securing international air charters or scheduled air service from key mar e s By providing contact information, scheduling meetings and conducting follow-up as needed. 13. Maintain close working relations with VISIT FLORIDA, Brand U.S.A. and tourism industry associations, including Visit USA Organizations among others. 14. Provide pricing for additional marketing related activities outside the scope of work as opportunities develop or as requested by the Naples, Marco Island, and Everglades CVB. 15. Proposers may choose to submit proposals for one or more than one Country listed below. The County will review and rank each proposal by Country. The County reserves the right to accept or reject any and all proposals. The County reserves the option to award each Country to different firms. a. Place an "X" next to the Country you will be submitting a proposal: Countries Represented Argentina Brazil Chili Colombia Mexico REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short -listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commissioners. 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY' S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: 0 c ii C I 0 0 2 0 Cn co ti ti ti 0 N c d E t 0 M Q 4 Packet Pg. 1941 16.F.6.a Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Business/Marketing Plan 15 Points 3. Cost of Services to the County 20 Points 4. Experience and Capacity of the vendor 30 Points 5. Specialized Expertise of Team Members 30 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled, at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the vendor, indicating the underlying philosophy of the vendor in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: BUSINESS/MARKETING PLAN (15) Total Points Available In this criteria, include but not limited to: - Detailed Marketing Plan of approach for each country represented. o Please explain how the proposed representation would be more beneficial to CVB. This information will be considered when evaluating criteria 3, Cost of Services to the County. o Detailed plan for targeting high populated areas of interest. • Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. EVALUATION CRITERIA NO. 3: COST OF SERVICES TO THE COUNTY (20 Total Points Available) In this criteria, include but not limited to: • Provide the projected monthly total cost to provide the work which covers all time for account management, administrative costs and creative time necessary to create and deliver full representation services including advertising, social media, digital media promotions and Public Relations services for each Country you marked with an "X" in paragraph 15. Countries Represented Argentina $ Brazil $ Chili $ Colombia $ Mexico $ c U. c I O .2 0 U) co ti ti ti 0 N C N E t 0 M Q Packet Pg. 1942 16.F.6.a EVALUATION CRITERIA NO. 4: EXPERIENCE AND CAPACITY OF THE VENDOR (30 Total Points Available) In this criteria, include but not limited to: Must show proof of license in Country where Vendor operates. Provide information that documents your Vendor's and subcontractors' qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Must have a minimum of three (3) years prior experience executing the required services described in the Scope of Work, for a comparable North American destination or hotel company in Latin America. Describe the various team members' successful experience in working with one another on previous projects. Provide information on how the vendor has delivered their expertise to your other clients and the results of those engagements. The County requests that the vendor submits no fewer than two (2) and no more than ten (10) completed reference forms from clients (during which period of time, e.g. 5 years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the vendor that best represent projects of similar size, scope and complexity of this project using form provided in Form 5. Vendors may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS (30 Total Points Available) In this criteria, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub -vendors and attach letters of intent from stated sub -vendors to work on behalf of the County. These letters must be included with proposal submission. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)**** 6 Packet Pg. 1943 wsianol ue3ijewV WWI„ 9LLL-OZ d=IU : LUVO seplunoo 11V - jUeU leul=l 9LLL-OZ :;uewLj3ejjv 71 Cd 0 0 a If c+� O' w H C00 O t— 00 l l l l A Sr CIJ D\ 00 00 w O O O OM1 all oc 't e� i. h IC 00 IC � O U 00 'IT kn ' M Ste. 3 c� t� h O O i cl ¢Mao a.0 g ux oa 03 ct It 4- 0 c� N b.0 f6 d c 0 wsijnol UBOIJOWV ui;e-l„ 91LL-OZ d=IM : LUVO seij}unoo 11V - )1ueM Isu!=l 9LLL-OZ :4u8w'438}}d O N fn It vn �lO l--- a G w 0 0 0 M M M N H O A Sr O w O 40 O O OC 011 �O O� 00 M 00 O� C� i- O h ON C � kn � O iw 'C w U 00 'IT kn kn 00 kn [-- M ON M Ste. 3 c� O h F-4 CIO a Q o H °U �.� M •N 6� U;7,' cl 44 '" U z a c a �.� .. cz `� x �ac�z3aw�� c-I 4- 0 c� N bA f6 d wsljnol UBOIJOWV ulIs-l.. 91LL-OZ d=IM : LO�b6) salj}unoo lIV- )1ueN Isu!=1 9LLL-OZ :4uOW'438}}d .J x V 15, Cd O O If a G w O H O A Sr O ptj O\ O\ 00 00 l� w O e� i- O h � O O C'r U Ste. 3 x c� t� h cd U C5 m U o v o - o U � cc a W x U a O U rA A aUo z L 4- 0 c� N bA f6 d wsijnol UBOIJOWV URB-L. 9LLL-OZ d=IM : LUVO seij}unoo 11V- )1UeM leu!=l 9LLL-OZ :4u8w'43e}}d CJ C W coi O O O O O O O O F O a A it C� 0 w 0 U' C � O it -C w U ONO N 11 �o a> 3 ti U � cn WcnO O O U �3 a, a� � 'A Sr" o d a u z w U 4- 0 c� N bA f6 d wsijnol UBOIJOWV ui;e-l„ 91LL-OZ d=IM : LUVO seij}unoo 11V - )1ueM Isu!=l 9LLL-OZ :4u8w'438}}d AI 5, Cd 0 0 a Pf Vn �lO C a C F� O O U O O O O O O 00 O F O A it O pA 00 00 w 0 U' c� s. t� pill a 00 00 � O O C'r U 00 ' N M 3 c� C� ti U � O U � x 0 0 O O � ¢auzwuv 4- 0 c� N bA f6 d DocuSign Envelope ID: 229F51C5-6FEE-459B-AA5D-DA56ED8EFDE4 1 6.F.6.h Coer County Administrative Services Department Procurement Services Division Notice of Recommended Award `o Solicitation: 20-7776 Title: Latin American Tourism Representation Due Date and Time: August 14, 2020 @ 3:00 pm Utilized Local Vendor Preference: Yes 0 No Recommended Vendor(s) For Award: On July 7, 2020, the Procurement Services Division released Request for Proposal ("RFP") 20-7776 to twenty- one thousand one hundred seven (21,107) vendors for the Latin American Tourism Representation Project. The Solicitation will be awarded by each individual Country (Argentina, Brazil, Chile, Colombia and Mexico). Respondents for: ARGENTINA Company Name City County State/ Final Responsive/ Country Ranking Responsible *AVIAREPS Argentina S.A. Buenos Aires Brazil 1 Yes/Yes Interamerican Network Sao Paulo Brazil 2 Yes/Yes Communicacao a Marketing Ltda Newlink Communications Miami Miami -Dade FL 3 Yes/Yes Group LLC Preferred Hotel Group Inc. Newport Beach Orange CA 4 Yes/Yes dba PHG Consulting Edelman Miami Latin America Miami Miami -Dade FL 5 Yes/Yes Corporation Sherlock PR & Sao Paulo Brazil 6 Yes/Yes Communications Ltd A Better Concept LC NO BID MDT Technologies, Inc NO BID Argentina: One hundred twenty-five (125) bid packages were viewed, and six (6 ) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All six (6) respondents were found to be responsive and responsible. The Selection Committee met on October 9th, 2020 and as described in the solicitation documents, the Committee scored the proposals, ranked the respondents based on the criteria outlined in the solicitation and recommended selection of a vendor. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS Argentina S.A. Packet Pg. 1949 DocuSign Envelope ID: 229F51C5-6FEE-459B-AA5D-DA56ED8EFDE4 1 6.F.6.h Respondents for: BRAZIL Company Name City County State/ Country Final Ranking Responsive/ Responsible *AVIAREPS Assessoria em Turismo LTDA Sao Paulo Brazil 1 Yes/Yes Interamerican Network Communicacao e Marketing Ltda Sao Paulo Brazil 2 Yes/Yes Preferred Hotel Group Inc. dba PHG Consulting Newport Beach Orange CA 3 Yes/Yes Newlink Communications Group LLC Miami Miami -Dade FL 4 Yes/Yes World Conquer International Consult Ltda dba River Global, Brazil Sao Paulo Brazil 5 Yes/Yes Edelman Miami Latin America Corporation Miami Miami -Dade FL 6 Yes/Yes Sherlock PR & Communications Ltd Sao Paulo Brazil 7 Yes/Yes A Better Concept LC NO BID MDT Technologies, Inc NO BID Brazil: One hundred twenty-five (125) bid packages were viewed, and seven (7) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All seven (7) respondents were found to be responsive and responsible. The Selection Committee met on October 9th, 2020 and as described in the solicitation documents, the Committee scored the proposals, ranked the respondents based on the criteria outlined in the solicitation and recommended selection of a vendor. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS Assessoria em Turismo LTDA Respondents for: CHILE Company Name City County State/ Country Final Ranking Responsive/ Responsible *AVIAREPS Chile Limitada Sao Paulo Brazil 1 Yes/Yes Interamerican Network Communicacao e Marketing Ltda Sao Paulo Brazil 2 Yes/Yes Preferred Hotel Group Inc. dba PHG Consulting Newport Beach Orange CA 3 Yes/Yes Newlink Communications Group LLC Miami Miami -Dade FL 4 Yes/Yes Sherlock PR & Communications Ltd Sao Paulo Brazil 5 Yes/Yes A Better Concept LC NO BID MDT Technologies, Inc NO BID Chile: One hundred twenty-five (125) bid packages were viewed, and five (5) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All five (5) respondents were found to be responsive and responsible. The Selection Committee met on October 9th, 2020 and as described in the solicitation documents, the Committee scored the proposals, ranked the respondents based on the criteria outlined in the solicitation and recommended selection of a vendor. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS Chile Limitada. 2 Packet Pg. 1950 DocuSign Envelope ID: 229F51C5-6FEE-459B-AA5D-DA56ED8EFDE4 1 6.F.6.h Respondents for: COLOMBIA Company Name City County State/ Country Final Ranking Responsive/ Responsible *AVIAREPS Colombia SAS Bogota Colombia 1 Yes/Yes Interamerican Network Communicacao a Marketing Ltda Sao Paulo Brazil 2 Yes/Yes Preferred Hotel Group Inc. dba PHG Consulting Newport Beach Orange CA 3 Yes/Yes Newlink Communications Group LLC Miami Miami -Dade FL 4 Yes/Yes Edelman Miami Latin Americal Corporation Miami Miami -Dade FL 5 Yes/Yes Sherlock PR & Communications Ltd Sao Paulo Brazil 6 Yes/Yes Stepstone Enterprises LLC Miami Miami -Dade FL 7 Yes/Yes A Better Concept LC NO BID MDT Technologies, Inc NO BID Colombia: One hundred twenty-five (125) bid packages were viewed, and seven (7) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All seven (7) respondents were found to be responsive and responsible. The Selection Committee met on October 9th, 2020 and as described in the solicitation documents, the Committee scored the proposals, ranked the respondents based on the criteria outlined in the solicitation and recommended selection of a vendor. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS Colombia SAS. Respondents for: MEXICO Company Name City County State/ Country Final Ranking Responsive/ Responsible *AVIAREPS S de RL de CV Chapultepec Mexico 1 Yes/Yes Interamerican Network Communicacao a Marketing Ltda Sao Paulo Brazil 2 Yes/Yes Preferred Hotel Group Inc. dba PHG Consulting Newport Beach Orange CA 3 Yes/Yes Newlink Communications Group LLC Miami Miami -Dade FL 4 Yes/Yes Edelman Miami Latin America Corporation Miami Miami -Dade FL 5 Yes/Yes Sherlock PR & Communications Ltd Sao Paulo Brazil 6 Yes/Yes A Better Concept LC NO BID MDT Technologies, Inc NO BID Mexirn- One hundred twenty-five (125) bid packages were viewed, and six (6) submittals and two (2) "No Bids" were received by the August 14, 2020 deadline. All six (6) respondents were found to be responsive and responsible The Selection Committee met on October 9th, 2020 and as described in the solicitation documents, the Committee scored the proposals, ranked the respondents based on the criteria outlined in the solicitation and recommended selection of a vendor. Staff recommends entering into an agreement with the top ranked vendor: AVIAREPS S de RL de CV. 3 Packet Pg. 1951 DocuSign Envelope ID: 229F51C5-6FEE-459B-AA5D-DA56ED8EFDE4 1 6.F.6.h Contract Driven = Purchase Order Driven 0 *Companies will be represented by "AVIAREPS Airline Management Inc.", their registered Company in Florida. Required Signatures DocuSigned by: Project Manager: Claudia Cianfero I Oatt.a bakftn 1011412020 A34D4ED4E85242E... DocuSigned by: Procurement Strategist: Barbara Lance wv,& 10 14 2020 14490C19A3D448F... Procurement Services Director: DocuSigned by: H 10/14/2020 SancHcHi3ifl&'�5 Date 4 Packet Pg. 1952 FIXED FEE PROFESSIONAL SERVICE AGREEMENT # 20-7776 for Latin American Tourism Representation THIS AGREEMENT, made and entered into on this day of 20 20 , by and between AVIAREPS Airline Management, Inc. authorized to do business in the State of Florida, whose business address is 6355 NW 36th Street Suite 600, Miami, FL 33166, (the "Contractor") and Collier County, a political subdivision of the State of Florida, (the "County"): WITNESSETH: The Agreement shall be for a three (3 ) upon the date of Board approval ❑ 4an — year period, commencing F and terminating three (3 ) year(s) from that date or until all outstanding Purchase Order(s) issued prior to the expiration of the Agreement period have -been completed or terminated. The County may, at its discretion and with the consent of the Contractor, renew the Agreement under all of the terms and conditions contained in this Agreement for two (2 ) additional one (1 ) year(s) periods. The County shall give the Contractor written notice of the County's intention to renew the Agreement term prior to the end of the Agreement term then in effect. The County Manager, or his designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred and eighty (180) days. The County Manager, or his designee, shall give the Contractor written notice of the County's intention to extend the Agreement term prior to the end of the Agreement term then in effect. 2. COMMENCEMENT OF SERVICES. The Contractor shall commence the work upon issuance of a FO-1 Purchase Order ❑ . 3. STATEMENT OF WORK. The Contractor shall provide services in accordance with the terms and conditions of W Request for Proposal (RFP) ❑ I^ri+tee kI-TE34 ❑ Other # 20-7776 including all Attachment(s), Exhibit(s) and Addenda and the Contractor's proposal referred to herein and made an integral part of this Agreement. FO-1 The Contractor shall also provide services in accordance with Exhibit A - Scope of Services attached hereto. Page 1 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.1) Packet Pg. 1953 3.1 This Agreement contains the entire understanding between the parties and any modifications to this Agreement shall be mutually agreed upon in writing by the Parties, in compliance with the County's Procurement Ordinance, as amended, and Procurement Procedures in effect at the time such services are authorized. 3.2 The execution of this Agreement shall not be a commitment to the Contractor to order any minimum or maximum amount. The County shall order items/services as required but makes no guarantee as to the quantity, number, type or distribution of items/services that will be ordered or required by this Agreement. 4. THE AGREEMENT SUM. The County shall pay the Contractor for the performance of this Agreement based on Exhibit B- Fee Schedule, attached hereto and the price methodology as defined in Section 4.1. Payment will be made upon receipt of a proper invoice and upon approval by the County's Contract Administrative Agent/Project Manager, and in compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt Payment Act". 4.1 Price Methodology (as selected below): Lump Sum (Fixed Price): A firm fixed total price offering for a project; the risks are transferred from the County to the contractor; and, as a business practice there are no hourly or material invoices presented, rather, the contractor must perform to the satisfaction of the County's project manager before payment for the fixed price contract is authorized. ❑ Timmo�an"ateri_al$• The Count agrees to nay the contractor for the amount the work Odmber of hours; tamps ho, rly rate), and for materi enUipment used • • •• _ _ _ • �• •••� • • • _■• • ■v v •■• _ • v • •- u�■ _ •• RN Page 2 of 15 Fixed Price Professional Service Agreement#2017-001 (Ver.2) Packet Pg. 1954 16.F.6.i 4.2 Any County agency may obtain services under this Agreement, provided sufficient funds are included in their budget(s). 4.3 Payments will be made for services furnished, delivered, and accepted, upon receipt and approval of invoices submitted on the date of services or within six (6) months after completion of the Agreement. Any untimely submission of invoices beyond the specified deadline period is subject to non-payment under the legal doctrine of "laches" as untimely submitted. Time shall be deemed of the essence with respect to the timely submission of invoices under this Agreement. •• w • • - • •r �• •• • r t • • • - ■ ■ • - r • • - - - • - • • •• ■ 0 • - --IFTV 1i • r �� ■ .FT-FIM -•V11111+ -• r •• �• r rw + r • • ■ ■ ■ • 5. SALES TAX. Contractor shall pay all sales, consumer, use and other similar taxes associated with the Work or portions thereof, which are applicable during the performance of the Work. Collier County, Florida as a political subdivision of the State of Florida, is exempt from the payment of Florida sales tax to its vendors under Chapter 212, Florida Statutes, Certificate of Exemption # 85-8015966531 C. Page 3 oi' I5 Nixed Price Prote"ianal Service Agreement #2U17-001 (Ver.l ) 4 _'. Packet Pg. 1955 6. NOTICES. All notices from the County to the Contractor shall be deemed duly served if mailed or emailed to the Contractor at the following: Company Name: AVIAREPS Airline Management, Inc. Address: 6355 NW 36th Street Suite 600 Miami FL 33166 Authorized Agent: Attention Name & Title: Marcelo Rodrigues Kaiser Telephone: +5511 4863.8293 / +5511 98125.9632 E-Mail(s): Mkaiser@aviareps.com All Notices from the Contractor to the County shall be deemed duly served if mailed or emailed to the County to: Board of County Commissioners for Collier County, Florida Division Director: Jack Wert Division Name: Tourism Division Address: 2660 N. Horseshoe Drive Naples, FL 34104 Administrative Agent/PM: Claudia Cianfero, Tourism Sales Coordinator Telephone: 239-252-5879 E-Mail(s): Claudia.Cianfero@colliercountyfl.gov The Contractor and the County may change the above mailing address at any time upon giving the other party written notification. All notices under this Agreement must be in writing. 7. NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating a partnership between the County and the Contractor or to constitute the Contractor as an agent of the County. 8. PERMITS: LICENSES: TAXES. In compliance with Section 218.80, F.S., all permits necessary for the prosecution of the Work shall be obtained by the Contractor. The County will not be obligated to pay for any permits obtained by Subcontractors. Payment for all such permits issued by the County shall be processed internally by the County. All non -County permits necessary for the prosecution of the Work shall be procured and paid for by the Contractor. The Contractor shall also be solely responsible for payment of any and all taxes levied on the Contractor. In addition, the Contractor shall comply with all rules, regulations and laws of Collier County, the State of Florida, or the U. S. Government now in force or hereafter adopted. The Contractor agrees to comply with all laws governing the responsibility of an employer with respect to persons employed by the Contractor. Page 4 of 15 Fixed Price Professional Service Agreement 42017-001 (Ver.2) r -N Packet Pg. 1956 9. NO IMPROPER USE. The Contractor will not use, nor suffer or permit any person to use in any manner whatsoever, County facilities for any improper, immoral or offensive purpose, or for any purpose in violation of any federal, state, county or municipal ordinance, rule, order or regulation, or of any governmental rule or regulation now in effect or hereafter enacted or adopted. In the event of such violation by the Contractor or if the County or its authorized representative shall deem any conduct on the part of the Contractor to be objectionable or improper, the County shall have the right to suspend the Agreement of the Contractor. Should the Contractor fail to correct any such violation, conduct, or practice to the satisfaction of the County within twenty-four (24) hours after receiving notice of such violation, conduct, or practice, such suspension to continue until the violation is cured. The Contractor further agrees not to commence operation during the suspension period until the violation has been corrected to the satisfaction of the County. 10. TERMINATION. Should the Contractor be found to have failed to perform his services in a manner satisfactory to the County as per this Agreement, the County may terminate said Agreement for cause; further the County may terminate this Agreement for convenience with a thirty (30) day written notice. The County shall be the sole judge of non-performance. In the event that the County terminates this Agreement, Contractor's recovery against the County shall be limited to that portion of the Agreement Amount earned through the date of termination. The Contractor shall not be entitled to any other or further recovery against the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 11. NO DISCRIMINATION. The Contractor agrees that there shall be no discrimination as to race, sex, color, creed or national origin. 12. INSURANCE. The Contractor shall provide insurance as follows: A. FE-1 Commercial General Liability: Coverage shall have minimum limits of $1,000,000 Per Occurrence, $2,0000,000 aggregate for Bodily Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. VAINAW •• ••-■ a .•- • • • • •- • • _• -.• _ —• •• ► •• • •-• -• •• u• • __ ► •• • •� • • r •• • • u • • __ • • - • • _ : • _ _MIT• • _ • _ Page 5of15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) tr � Packet Pg. 1957 rATM MGM Nff "I - ... .. .. ❑ npp per ^GsurrenGe.. Special Requirements: Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR, Collier County Government shall be listed as the Certificate Holder and included as an "Additional Insured" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Contractor's policy shall be endorsed accordingly. Current, valid insurance policies meeting the requirement herein identified shall be maintained by Contractor during the duration of this Agreement. The Contractor shall provide County with certificates of insurance meeting the required insurance provisions. Renewal certificates shall be sent to the County thirty (30) days prior to any expiration date. Coverage afforded under the policies will not be canceled or allowed to expire until the greater of: thirty (30) days prior written notice, or in accordance with policy provisions. Contractor shall also notify County, in a like manner, within twenty-four (24) hours after receipt, of any notices of expiration, cancellation, non -renewal or material change in coverage or limits received by Contractor from its insurer, and nothing contained herein shall relieve Contractor of this requirement to provide notice. Page 6 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) Packet Pg. 1958 Contractor shall ensure that all subcontractors comply with the same insurance requirements that the Contractor is required to meet. 13. INDEMNIFICATION. To the maximum extent permitted by Florida law, the Contractor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, whether resulting from any claimed breach of this Agreement by Contractor, any statutory or regulatory violations, or from personal injury, property damage, direct or consequential damages, or economic loss, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor or anyone employed or utilized by the Contractor in the performance of this Agreement. This indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County. 13.1 The duty to defend under this Article 13 is independent and separate from the duty to indemnify, and the duty to defend exists regardless of any ultimate liability of the Contractor, County and any indemnified party. The duty to defend arises immediately upon presentation of a claim by any party and written notice of such claim being provided to Contractor. Contractor's obligation to indemnify and defend under this Article 13 will survive the expiration or earlier termination of this Agreement until it is determined by final judgment that an action against the County or an indemnified party for the matter indemnified hereunder is fully and finally barred by the applicable statute of limitations. 14. AGREEMENT ADMINISTRATION. This Agreement shall be administered on behalf of the County by the Tourism Division 15. CONFLICT OF INTEREST. Contractor represents that it presently has no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance of services required hereunder. Contractor further represents that no persons having any such interest shall be employed to perform those services. 16. COMPONENT PARTS OF THIS AGREEMENT. This Agreement consists of the following component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Contractor's Proposal, Insurance Certificate(s), [W Exhibit A Scope of Services, Exhibit B Fee Schedule, FE-1 RFP/ ❑ IT -WE] Wither f#20-7776 , including Exhibits, Attachments and Addenda/Addendum, ❑ su Eases ems, apA ❑ Sher . Page 7 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) Packet Pg. 1959 17. APPLICABILITY. Sections corresponding to any checked box () will expressly apply to the terms of this Agreement. 18. SUBJECT TO APPROPRIATION. It is further understood and agreed by and between the parties herein that this Agreement is subject to appropriation by the Board of County Commissioners. 19. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES. No organization or individual shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value to any County employee, as set forth in Chapter 112, Part III, Florida Statutes, Collier County Ethics Ordinance No. 2004-05, as amended, and County Administrative Procedure 5311. Violation of this provision may result in one or more of the following consequences: a. Prohibition by the individual, firm, and/or any employee of the firm from contact with County staff for a specified period of time; b. Prohibition by the individual and/or firm from doing business with the County for a specified period of time, including but not limited to: submitting bids, RFP, and/or quotes; and, c. immediate termination of any Agreement held by the individual and/or firm for cause. 20. COMPLIANCE WITH LAWS. By executing and entering into this Agreement, the Contractor is formally acknowledging without exception or stipulation that it agrees to comply, at its own expense, with all federal, state and local laws, codes, statutes, ordinances, rules, regulations and requirements applicable to this Agreement, including but not limited to those dealing with the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended; taxation, workers' compensation, equal employment and safety including, but not limited to, the Trench Safety Act, Chapter 553, Florida Statutes, and the Florida Public Records Law Chapter 119, including specifically those contractual requirements at F.S. § 119.0701(2)(a)-(b) as stated as follows: IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Communication and Customer Relations Division 3299 Tamiami Trail East, Suite 102 Naples, FL 34112-5746 Telephone: (239) 252-8999 The Contractor must specifically comply with the Florida Public Records Law to: Keep and maintain public records required by the public agency to perform the service. Page 8 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) Packet Pg. 1960 2. Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Contractor does not transfer the records to the public agency. 4. Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. If Contractor observes that the Contract Documents are at variance therewith, it shall promptly notify the County in writing. Failure by the Contractor to comply with the laws referenced herein shall constitute a breach of this Agreement and the County shall have the discretion to unilaterally terminate this Agreement immediately. 21. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County encourages and agrees to the successful Contractor extending the pricing, terms and conditions of this solicitation or resultant Agreement to other governmental entities at the discretion of the successful Contractor. 22. AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or otherwise unenforceable, in whole or in part, the remaining portion of this Agreement shall remain in effect. 23. ADDITIONAL ITEMS/SERVICES. Additional items and/or services may be added to this Agreement in compliance with the Procurement Ordinance, as amended, and Procurement Procedures. 24. DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted by this Agreement to resolve disputes between the parties, the parties shall make a good faith effort to resolve any such disputes by negotiation. The negotiation shall be attended by representatives of Contractor with full decision -making authority and by County's staff person who would make the presentation of any settlement reached during negotiations to County for approval. Failing resolution, and prior to the Page 9 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) Packet Pg. 1961 commencement of depositions in any litigation between the parties arising out of this Agreement, the parties shall attempt to resolve the dispute through Mediation before an agreed -upon Circuit Court Mediator certified by the State of Florida. The mediation shall be attended by representatives of Contractor with full decision -making authority and by County's staff person who would make the presentation of any settlement reached at mediation to County's board for approval. Should either party fail to submit to mediation as required hereunder, the other party may obtain a court order requiring mediation under section 44.102, Fla. Stat. 25. VENUE. Any suit or action brought by either party to this Agreement against the other party relating to or arising out of this Agreement must be brought in the appropriate federal or state courts in Collier County, Florida, which courts have sole and exclusive jurisdiction on all such matters. 0 AGREEMENT STAFFING. The Contractor's personnel and management to be utilized for this Agreement shall be knowledgeable in their areas of expertise. The County reserves the right to perform investigations as may be deemed necessary to ensure that competent persons will be utilized in the performance of the Agreement. The Contractor shall assign as many people as necessary to complete required services on a timely basis, and each person assigned shall be available for an amount of time adequate to meet required services. 27. ■❑ ORDER OF PRECEDENCE. In the event of any conflict between or among the terms of any of the Contract Documents, the terms of solicitation the Contractor's Proposal, and/or the County's Board approved Executive Summary, the Contract Documents shall take precedence. Page 10 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) Packet Pg. 1962 28. ASSIGNMENT. Contractor shall not assign this Agreement or any part thereof, without the prior consent in writing of the County. Any attempt to assign or otherwise transfer this Agreement, or any part herein, without the County's consent, shall be void. If Contractor does, with approval, assign this Agreement or any part thereof, it shall require that its assignee be bound to it and to assume toward Contractor all of the obligations and responsibilities that Contractor has assumed toward the County. 29. SECURITY. The Contractor is required to comply with County Ordinance 2004-52, as amended. Background checks are valid for five (5) years and the Contractor shall be responsible for all associated costs. If required, Contractor shall be responsible for the costs of providing background checks by the Collier County Facilities Management Division for all employees that shall provide services to the County under this Agreement. This may include, but not be limited to, checking federal, state and local law enforcement records, including a state and FBI fingerprint check, credit reports, education, residence and employment verifications and other related records. Contractor shall be required to maintain records on each employee and make them available to the County for at least four (4) years. All of Contractor's employees and subcontractors must wear Collier County Government Identification badges at all times while performing services on County facilities and properties. Contractor ID badges are valid for one (1) year from the date of issuance and can be renewed each year at no cost to the Contractor during the time period in which their background check is valid, as discussed below. All technicians shall have on their shirts the name of the contractor's business. The Contractor shall immediately notify the Collier County Facilities Management Division via e-mail (DL-FMOPS@colliergov.net) whenever an employee assigned to Collier County separates from their employment. This notification is critical to ensure the continued security of Collier County facilities and systems. Failure to notify within four (4) hours of separation may result in a deduction of $500 per incident. (Intentionally left blank -signature page to follow) Page 11 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) - � 65 Packet Pg. 1963 16.F.6.i IN WITNESS WHEREOF, the parties hereto, by an authorized person or agent, have executed this Agreement on the date and year first written above. ATTEST: Crystal K. Kinzel, Clerk of Courts & Comptroller By: Dated: (SEAL) Contractor's Witnesses: rcelo Kaiser ,p anager �EPS Contractor's First Witness Marcelo Kaiser / VP Latin America TType/print witness nameT G1 Contractor's Second Witness Lizandra Pajak / Tourism Manager TType/print witness nameT Approved as to Form and Legality: County Attorney Print Name BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA Burt L. Saunders , Chairman AVIAREPS Airline Management, Inc. Contractor Signature Leslie J. Machado / Managing Director USA TType/print signature and titleT Page 12 of 15 Q Fixed Price Professional Service Agreement #2017-001 (Ver2) Packet Pg. 1964 Exhibit A Scope of Services no following this page (pages 1 through 2 ) ❑ this exhibit is not applicable Page 13 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) a Packet Pg. 1965 RFP "Latin American Tourism Representation" EXHIBIT A SCOPE OF SERVICES Avaiareps Airline Management, Inc., representative company of: Aviapreps Argentina S.A. (Argentina) Aviareps Assessoria em Turismo LTDA (Brazil) Aviareps Chile Limitada (Chile) Aviareps Colombia SAS (Columbia) Aviareps S de RL d CV (Mexico) BACKGROUND The CVB (Convention & Visitors Bureau) has identified several Latin American countries that have the potential to bring large numbers of visitors to Collier County. It is the intent of the CVB to establish representation services in several countries including, but not necessarily all of the following: Brazil, Argentina, Chile, Colombia and Mexico. DETAILED SCOPE OF WORK The term "Vendor" and "Contractor" will be used interchangeably throughout this Agreement. The term "CVB" and "County" will be used interchangeably throughout this Agreement. Services Required: 1. The Vendor will be required to submit "annual" Business Plans to include sales and marketing efforts for leisure sales, tour operator/wholesaler sales, travel industry training, promotions and other services required to showcase the tourism attributes of the Naples, Marco Island, and the Everglades area of Florida to include a proposed budget and trade show participation for the Argentina, Brazil, Chile, Colombia, Mexico, and other Latin American markets on behalf of the Naples, Marco Island, Everglades CVB, a Division of Collier County Board of County Commissioners, hereinafter referred to as "CVB". 2. Assist in identifying and providing recommendations for Tour Operator Brochure placement and other media buying opportunities. Advertising costs, and co-op promotions with the travel trade will be handled separately through the CVB advertising and promotion's budget. 3. Call on travel -related organizations; including Tour Operators, Receptive Operators, Airline Retail Travel Agents, along with meeting planning, incentive, car rental and airline companies, with no less than 20 personal visits to the offices of these organizations, during each one month reporting period, to increase awareness of the Naples, Marco Island, Everglades area of Florida in key target markets in Latin American Countries. 4. Provide in-house storage and fulfillment services of publications/literature to trade and consumers, maintaining and distributing CVB collateral and Collier County hotel and attractions collateral as needed. Facilitate the sourcing of services related to translations, local printing, promotional flyers or other collateral to be paid directly to those vendors. 5. Assist in the scheduling, planning and participation in two travel agent/tour operator Destination Reviews Familiarization Trip (Fam's) during each annual contract period. The Vendor will make its best effort to obtain complimentary airline participation (i.e. seats) and to qualify participating agents. CVB staff will organize itinerary and assist in all arrangements for participation in Destination Reviews. The Vendor will be required to provide one of the Vendor's staff members to accompany the group. All Destination Review visits are contingent on securing complimentary airline transportation by the Vendor, with CVB confirming all hotel and itinerary arrangements for each Destination Review. Page 1 of 2 Exhibit A -Scope of Services t Packet Pg. 1966 6. Demonstrate database capabilities and appropriate reach for the best distribution of newsletters and Press Releases as generated by the CVB Public Relations & Communications Team and other communications generated by the CVB and/or approved industry organizations. Distribution to include a comprehensive list that targets the travel trade, tour operators, meeting and incentive planner's media, airline and car rental representatives. 7. Provide translation services when required, for CVB marketing materials such as press releases, collateral, advertising pieces and Travel Industry Newsletters, among others. 8. Participate in a mutually agreed upon set of trade shows and events, including booth setup, staffing and scheduling of appointments. Communicate requests for public relations (PR) opportunities associated with such events to the CVB International Sales Representative. Costs associated with setup and registration expenses will be paid separately by the CVB. 9. When travel outside the city or state of the Vendor's principle office is required and pre -approved, the Vendor will adhere to the Collier County Board of County Commissioners, ordinances, policies and procedures, for all travel and entertainment related expenses. These will be provided to the Vendor upon award of the contract. Collier County will reimburse the Vendor for reasonable pre -approved travel and entertainment related expenses in these circumstances, with maximum limits to be established. 10. Submit a monthly report by the 10`h of the month covering all key deliverable items on this scope of work in the format acceptable to the CVB and submit an annual recap report summarizing the year's activities and plans projected for the following month's activities. Monthly reports will be submitted with monthly representation retainer invoices. Upon receipt of both, payment will be processed. Monthly and Annual reports shall include, but not be limited to, the following items: • Market Overview: Brief highlights for market trends, statistics. • Sales: Key account solicitations, calls and email campaigns results for each market segment (Tour operators, group tour operators, Travel Agencies, Meeting and Incentive, Airline and Rental Car Companies); using CVB recommended format. • Marketing / Media: Key developments in the area of Marketing, Media and Public Relations/Editorial opportunities, or placements. • Database: Actual contacts provided in excel format with Name, Title, Address, Phone, and Email columns completed. • Tracking / Reporting Matrices as follows: ➢ Tracking room night production for top Receptive Tour Operators ➢ Number of Naples, Marco Island (Collier County) hotels added to existing Top Operator's list ➢ Collier County destination added as featured Tour Program offered ➢ Media/Marketing/PR opportunities uncovered through sales efforts ➢ Database Growth in real numbers month over month and year over year. 11. Assist in the creation of a comprehensive contact database to include Tour Operator/Travel Agent and Meeting Planner and consumer contacts. While representing CVB at tradeshows, promotions and sales calls, all contacts initiated, are to be considered the property of CVB and are to be submitted on a monthly Excel spreadsheet, attached to the monthly report, in a format acceptable to CVB. 12. Assist CVB in developing a strategy for securing international air charters or scheduled air service from key markets by providing contact information, scheduling meetings and conducting follow-up as needed. 13. Maintain close working relations with VISIT FLORIDA, Brand U.S.A. and tourism industry associations, including Visit USA Organizations among others. Page 2 of 2 (CA( Exhibit A -Scope of Services Packet Pg. 1967 Exhibit B Fee Schedule following this page (pages 1 through Page 14 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) Packet Pg. 1968 16. F.6.i RFP# 20-7776 "Latin American Tourism Representation" EXHIBIT B FEE SCHEDULE Countries Represented Annual Retainer Fee* to be paid in 12 monthly installments for Marketing Trade & Public Relation activities Argentina $2,000/per month ($24,000 annually) Brazil $2,950/per month ($35,400 annually) Chile $2,000/ per month ($24,000 annually) Colombia $$25/ per month ($9,900 annually) Mexico $2,7001 per month ($32,400 annually) *Annual Fee shall remain firm for the initial term of this contract. After initial term, Vendor may request a change to fee upon the prior approval of the County through an amendment to this agreement. Countries Represented `Training, sales calls, workshops, trade & road shows, Fams, Dest Reviews, Sales Missions, Social Media, Staff Cost, Co -Ups, Contests, Media Monitoring Argentina $ t 0,000 annually, as needed Brazil $19,000 annually, as needed Chile $1 1,950 annually, as needed $9,900 annually, as needed Colombia Mexico $13,000 annually, as needed **Activities in this category and related travel costs will be estimated and approved by County in advance. Travel expenses reimbursement will be in accordance with FS 125.0104 and Collier County Resolution 2006-40, Page 1 of I Exhibit B-Fee Schedule r" ko Packet Pg. 1969 Other Exhibit/Attachment Description: ❑ following this page (pages through ) 0 this exhibit is not applicable Page 15 of 15 Fixed Price Professional Service Agreement #2017-001 (Ver.2) Packet Pg. 1970 VAA HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Versicherungsnehmer: AVIAREPS AG Josephspitalstr. 15 80331 MONCHEN Versichertes Risiko: Reprasentanzdienstleistungen gemaf3 "Besondere Deckungsvereinbarun en" Versicherungsumme: Vermogensschaden-Haftpflichtversicherung (2 - fach maximiert je € 1.000.000,00 fur Vermogensschaden Versicherungsjahr) Entschadigungsgrenzen - Eigenschaden: - € 100.000,00 fOr Beschadigung oder Zerstorung der Website - € 100.000,00 fur Vertrauensschaden - € 100.000,00 fur Eigenschaden bei Verlust von Dokumenten - € 100.000,00 fur Kosten bei Reputationsschaden - € 100.000,00 fur Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten - € 100.000,00 fur Kosten strafrechtlicher Verteidigung Betriebs-Haftpflichtversicherung € 5.000.000,00 fur Personen- and Sachschaden (inkl. Mietsachschaden) Fest-SB je Versicherungsfall € 10.000,00 fur Vermogensschaden Fest-SIB je Versicherungsfall € 5.000,00 fur Sachschaden Selbstbehalt: Fest-SB je Versicherungsfall € 5.000,00 fur Personenschaden Fest-SB je Versicherungsfall € 15.000,00 fur Schaden vor Gerichten in den USA/Kanada Beginn der Versicherung: 1. Januar 2019, 12.00 Uhr Ablauf der Versicherung: 1. Januar 2022, 12.00 Uhr Ndchste Falligkeit: 1. Januar 2020 Anderungsgrund: Pramienregulierung Versicherungsbedingungen: Professions by Hiscox Bedingungen 02/2013, Besondere Deckun svereinbarun en Beitragsberechnung: Umsatz Faktor (%o) Mindestpramie Pramie Umsatz weltweit ohne USA/CDN € 132.279.730,78 0,200 € 19.900,00 € 26.455,95 Umsatz USA / Kanada: €1.523.109,22 0,475 € 900,00 € 900,00 Betriebs- HaftipflichWersicherung Umsatz Faktor (%o) Mindestpramie Pramie Umsatz weltweit € 132.279.730,78 0,0323 € 2.189,36 € 2.810,30 ohne USA/Kanada Umsatz USA/Kanada: € 1.523.109,22 0,052 € 950,00 € 950,00 Jahresnettopramie: € 31.116,25 Versicherungssteuer: 19,00%1 € 5.912,09 Gesamtpramie: € 37.028.34 Schadenmeldung an: HISCOX, ArnulfstraRe 31, 80636 Munchen T +49 (0)89 545801 300. F +49 (0)89 545801 399 Munchen, 16. September 2019 Hiscox SA Niederlassung fur Deutschland Hauptbevol Imachtigter Robert Dietrich Hi.,— CA ic1 ninc in I ------ Ii.. Adresse Arnulfstrage 31 80636 Munchen Deutschland Amtsgericht Munchen HRB 238125 Seite 1 von 6 T +49 (0)89 54 58 01 100 F +49 (0)89 54 58 01 199 E hiscox.info@hiscox.de www.hiscox-de u E I I c JCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Hiscox SA Niederlassung fur Deutschland Hauptbevollmachtigter: Robert Dietrich gezeichnet: Sie werden betreut von: AMEXPool AG Im Mittelfeld 19 79426 Buggingen Tel.: 07631 /3640-0 Fax: 07631 /3640-220 Munchen, 16. September 2019 Hiscox SA Niederlassung for Deutschland Hauptbevol Im5chtigter Robert Dietrich Adresse Arnulfstrage 31 80636 Munchen Deutschland Amtsgericht Munchen HRB 238125 Seite 2 von 6 T +49 (0)89 54 58 01 100 F +49 (0)89 54 58 01 199 E hiscox info@hiscox.de www.hiscox.de DA AM HISCOX Haftpflichtversicherung Liability Insurance Versicherungsbestatigung Certificate of Insurance Versicherungsnehmer(in) Policyholder AVIAREPS AG AVIAREPS AG Josephspitalstr. 15 Josephspitalstr. 15 80331 MONCHEN 80331 MONCHEN Versicherungsscheinnummer Policy Number HV.VSH.6124273 I HV.VSH.6124273 Versichertes Risiko Insured Risk Vermogensschaden Financial Losses Personen- and Sachschaden (inkl. Mietsachschaden) bodily injury and property damages (including claims to rented property) Versicherungsumme € 1.000.000,00 fur Vermogensschaden € 5.000.000,00 fur Personen- and Sachschaden (inkl Mietsachschaden) Sum Insured € 1,000,000.00 for financial losses € 5,000,000.00 for bodily injury and property damages (including claims to rented property) Maximierung Aggregate Limit zweifach je Versicherungsjahr double aggregated per year Versicherungsperiode Period of Insurance 1. Januar 2019 bis 1. Januar 2022 1 st January 2019 to 1 st January 2022 Nachste Falligkeit Next Due Date 1.Januar2020 1st January 2020 Versicherungsbedingungen Insurance Terms and Conditions Professions by Hiscox Bedingungen 02/201313esondere Professions by Hiscox Bedingungen 02/201313esondere Deckun svereinbarun en I Deckun svereinbarun en Schadenmeldung an Claims Information to HISCOX, ArnulfstraRe 31, D-80636 Munchen HISCOX, Arnulfstrafle 31, D-80636 Munich Telefon: +49 (0)89 545801 300 Phone: +49 (0)89 545801 300 Telefax: +49 (0)89 545801 399 Facsimile: +49 (0)89 545801 399 Haftungsausschiuss Disclaimer Rechtsverbindlich ist ausschliefllich der deutsche Zrag]Only the German policy wording is legally bindin . Versicherer Insurer Hiscox SA Hiscox SA , a. k . a. k Munchen, 18. Se tember 2019 Munich, 18th Se tember 2019 Hiscox SA Niederlassung fur Deutschland Hauptbevol Imachtigter Robert Dietrich Adresse ArnulfstraRe 31 80636 Munchen Deutschland Amtsgericht Munchen HRB 238125 T +49 (0)89 54 58 01 100 F +49 (0)89 54 58 01 199 E hiscox.info@hiscox.de www.hiscox.de r:• v .A e$11 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Besondere Deckungsvereinbarunaen: I. VERSICHERTE TATIGKEITEN Versicherungsschutz besteht fur folgende rechtlich zulassige Tatigkeiten: 1. REPRASENTANZDIENSTLEISTUNGEN - Direkter and indirekter Vertrieb sowie Marketing von Passagekapazitaten von Lin ienfluggesellschaften - Reservierung von Flugbuchungen - Ticketverkauf - Reprasentanz- and Beratungsdienstleistungen im Administrations- and Finanzbereich - Marketing - Werbung and Public Relations von Destinationen, Hotelketten, Mietwagenunternehmen, Eisen bahngesellschaften, Flughafengesellschaften and Kreuzfahrtunternehmen 2. IT- UND TELEKOMMUNIKATIONSDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Haftpflichtanspruche wegen folgender Tatigkeiten eines Telekommunikations- oder IT-Unternehmens: - Handel mit Soft- and Hardware; - Modifizierung and Implementierung von Software; - Beratung, Schulung, Analyse; - Internet-Providing-Dienste; - Webdesign and Webpflege; - Betrieb von Rechenzentren; - Datenerfassung and Datenbearbeitung; - Einrichtung and Organisation von Netzwerken. Dies gilt auch fur Anspruche auf Schadenersatz, wenn fur das Abweichen von der vereinbarten Beschaffenheit von Sachen, Lieferungen oder Leistungen verschuldensunabhangig gehaftet werden muss. Fur die Tatigkeiten als IT- and Telekommunikationsunternehmen wird in Erganzung der vereinbarten Versicherungsbedingungen kein Versicherungsschutz gewahrt fur - Anspruche wegen Produktfehlern (z.B. Hardware, Software), die ausschlief3lich im Vera ntwortu ngsbereich eines Dritten (z.B. Hersteller oder Lieferant) liegen, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen des Ausfalls oder der mangelhaften Bereitstellung von Internetproviding- oder Telekommunikations-Dienstleistungen durch Dritte sowie der Bereitstellung von Gebauden, Raumlichkeiten oder technischer Infrastruktur (z.B. Wasser- and Stromlieferanten) durch Dritte, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen Schaden aufgrund energiereicher ionisierender Strahlen (z.B. Strahlen radioaktiver Stoffe) sowie elektromagnetischer Felder. - Anspruche in jeglichem Zusammenhang mit der Koordination oder Steuerung von Luftfahrzeugen (sowohl in der Luft sowie am Boden). 3. MEDIENAGENTURDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Tatigkeiten in der Werbebranche, insbesondere als Werbeagentur, Public-Relations-Agentur, Marketing-Agentur, Grafik-Designer, Web -Designer oder Marktforschungsinstitut. Fur die Tatigkeiten als Medienagentur wird in Erganzung der vereinbarten Versicherungsbedingungen Munchen, 16. September 2019 Hiscox SA Niederlassung fur Deutschland Hau ptbevol Imtichtigter Robert Dietrich Adresse Arnulfstrage 31 80636 Munchen Deutschland Amtsgericht Munchen HRB 238125 Seite 3 von 6 T +49 (0)89 54 58 01 100 F +49 (0)89 54 58 01 199 E hiscox info@hiscox.de www hiscox.de Aew HISCOX VERSICHERUNGSSCHEIN Verm6gensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 kein Versicherungsschutz gewahrt fur - Anspruche wegen Ver6ffentlichungen verfassungsfeindlicher, rassistischer oder antisemitischer Inhalte; - Anspruche wegen nicht zutreffender Vorhersagen oder Berechnungen hinsichtlich in Aussicht gestellter Gutscheine, Rabatte oder sonstiger Gewinne in der Werbung, bei Preisausschreiben oder sonstigen Glucksspielen; - Anspruche wegen Schaden infolge von Auslobungen, Gewinnzusagen oder der Organisation oder des Ausrichtens von Preisausschreiben, Lotterien oder sonstigen Glucksspielen; - Anspruche wegen der Umsetzung/Ausfi.ihrung von Direktmailing- and Letters hop -Services. II. MITVERSICHERTE PERSONEN / TOCHTERGESELLSCHAFTEN / NIEDERLASSUNGEN Als mitversicherte Personen gelten auch folgende Tochtergesellschaften, Niederlassungen and Zweigstellen: - AVIAREPS Belgien - AVIAREPS Canada - AVIAREPS Schweiz - AVIAREPS Osterreich - AVIAREPS Prag - AVIAREPS Ungarn - AVIAREPS Schweden - AVIAREPS USA - AVIAREPS Niederlande - AVIAREPS Frankreich - AVIAREPS Indien - AVIAREPS Mexiko - AVIAREPS South Africa - AVIAREPS TOrkei - AVIAREPS Chile - AVIAREPS Myanmar (60%) - AVIAREPS Cengdu (60%) - AVIAREPS Guangzhou (60%) - AVIAREPS Osaka (60%) - AVIAREPS Thailand (100%) - AVIAREPS Finland (100%) - Aviatourism Espana S.L. - Air Services Munchen - AVIAREPS Tourism GmbH - AVIAREPS Tourism Niederlande (95%) - Avianet Munchen (100%) - Tourism srl + srl Adam - AVIAREPS branch office Russland - Moskau (100%) - AVIAREPS branch office Russland - St. Petersburg (100%) - AVIAREPS branch office Russland - Kazan (100%) - AVIAREPS s.p.zoo Polen - AVIAREPS branch office Ukraine (100%) - AVIAREPS Malaysia - AVIAREPS Colombia SAS - AVIAREPS Brasilien (50% AVIAREPS AG; 50% Avianet GmbH) - AVIAREPS Argentinien (70% AVIAREPS AG; 30% Avianet GmbH) - AVIAREPS K.K. (60%) Tokyo, Japan Munchen, 16. September 2019 Seite 4 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Haupt bevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www.hiscox.de EA Clio HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 - AVIAREPS Baltikum (30%), Tallinn - AVIAWORLD LLC (50%), New York - AVIAREPS Tortola, British Virgin Islands (60 %) - AVIAREPS Tokyo, Japan (60%) - AVIAREPS branch office Shanghai (60%) - AVIAREPS branch office Beijing (60%) - AVIAREPS branch office Seoul (60%) - AVIAREPS branch office Dubai (60%) - AVIAREPS branch office Taipei(60%) - AVIAREPS (Pty) Ltd. Sydney (60%) - AVIAREPS PTE Singapore (60%) - AVIAREPS Marketing Garden Guangzhou - AVIAREPS - Aviation Tourism & Travel Marketing Ltd., Mumbai (India) - Maro and Partner GmbH, Jospehspitalstrage 15, 80331 Munchen - AVIAREPS UK Holdings Ltd. - AVIAREPS UK Ltd. - AVIAREPS Portugal Sucrusal - AVIAREPS Thailand Holding - AVIAREPS Marketing Garden Holding - AVIAREPS Tunesia Sarl - AVIAREPS Almaty LLP - AVIAHOLIDAYS LLC Ukraine - AVIAREPS Philippines Inc. - AVIAREPS LLC Azerbaijan III. BEDINGUNGS- UND SUMMEN-DIFFERENZDECKUNG / DIFFERENCE IN CONDITIONS AND DIFFERENCE IN LIMITS (DIC/DIL)—Ausland Fur mitversicherte Tochtergesellschaften and Niederlassungen im Ausland besteht Versicherungsschutz aus diesem Versicherungsvertrag, soweit durch die im Ausland bestehenden anderen Versicherungsvertrage aufgrund des Umfangs des Versicherungsschutzes oder der Hohe der vereinbarten Versicherungssummen kein Versicherungsschutz besteht. Voraussetzung hierFur ist, dass fur die auRerhalb des europaischen Wirtschaftsraumes gelegenen mitversicherten Tochtergesellschaften and Niederlassungen eine Betriebshaftpflichtversicherung fur Personen- and Sachschaden mit einer Versicherungssumme von mindestens 1.000.000 EUR Oder USD besteht. Die vereinbarten Selbstbeteiligungen dieses Vertrages kommen nur zur Anwendung, soweit die in den anderen Versicherungsvertragen vereinbarten Selbstbeteiligungen niedriger sind, als die in diesem Versicherungsvertrag vereinbarten Selbstbeteiligungen. Kein Versicherungsschutz besteht, soweit keine Leistungspflicht wegen Obliegenheitsverletzung aus anderen Versicherungsvertragen besteht. IV. NON-ADMITTED-KLAUSEL Dieser Versicherungsvertrag, der deutschem Recht unterliegt, wurde zwischen dem Versicherungsnehmer and dem Versicherer in der Bundesrepublik Deutschland verhandelt and Munchen, 16. September 2019 Hiscox SA Niederlassung fbr Deutschland Hauptbevol ImAc htigter Robert Dietrich Adresse ArnulfstraRe 31 80636 Munchen Deutschland Amtsgericht Munchen HRB 238125 Seite 5 von 6 T +49 (0)89 54 58 01 100 F +49 (0)89 54 58 01 199 E hiscox.info@hiscox.de www.hiscox.de IA-w HIscox VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 abgeschlossen. Der Versicherer ist zum Abschluss von Versicherungsvertragen in der Bundesrepublik Deutschland berechtigt. Der Versicherungsnehmer bestatigt, dass der Versicherer das Angebot zum Abschluss des Versicherungsvertrags ausschlieRlich innerhalb der Bundesrepublik Deutschland abgegeben hat. Der Versicherer weist darauf hin, dass Zahlungen des Versicherers aus diesem Vertrag ausschlieRlich in der Bundesrepublik Deutschland erbracht werden. Der Versicherungsnehmer ist dafur verantwortlich, dass alle im Ausland anfallenden Steuern direkt durch den Versicherungsnehmer an die im jeweiligen Land zustandige Behorde abgef0hrt werden. Die Non-Admitted-Klausel findet keine Anwendung fur Tochtergesellschaften and Niederlassungen in den Landern des Europaischen Wirtschaftsraums. V. EPLI RISIKOAUSSCHLUSS Kein Versicherungsschutz wird gewahrt fur Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses. ABWEICHENDER SELBSTBEHALT FOR SACHSCHADEN Abweichend vom in dieser Police genannten Selbstbehalt fur Sachschaden, gilt fur Sachschaden durch mitversicherte Tochtergesellschaften mit Sitz in der Bundesrepublik Deutschland ein Selbstbehalt von 500 EUR vereinbart. RAUMLICHER GELTUNGSBEREICH USA / KANADA 1. In Erweiterung der vereinbarten Versicherungsbedingungen besteht Versicherungsschutz auch fur Anspruche, die vor Gerichten der USA oder Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen. 2. In Erganzung der vereinbarten Versicherungsbedingungen wird kein Versicherungsschutz gewahrt Mir - Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses; 3. Der Mindestselbstbehalt fur Anspruche, die vor Gerichten der USA oder Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen, betragt € 15.000. 4. Soweit Anspruche vor Gerichten der USA oder Kanadas geltend gemacht werden, werden die dadurch entstehenden Kosten auf die vereinbarte Versicherungssumme oder Entschadigungsgrenze angerechnet. Munchen, 16. September 2019 Hiscox SA Niederlassung fur Deutschland Ha uptbevol Imachtigter Robert Dietrich Adresse ArnulfstraRe 31 80636 Munchen Deutschland Amtsgericht Munchen HRB 238125 Seite 6 von 6 T +49 (0)89 54 58 01 100 F +49 (0)89 54 58 01 199 E hiscox.info@hiscox.de www.hiscox.de CO&V County fit 1 .dOMMOF Argentina Coli'meor County Prepared for: Collier County Prepared by: AVIAREPS Argentina Contact: Micaela Poole Email: MPoole@aviareps.com Date: August 7, 2020 This proposal includes confidential commercial and proprietary data that shall not be disclosed outside Collier County and shall not be duplicated, used, or disclosed, in whole or in part, for any purpose other than to evaluate this proposal. Co&,C�Mt-y, Table of contents CHAPTER I Cover Letter CHAPTER II BUSINESS MARKETING PLAN..................................................................5 Marketplace Overview............................................................... 5 SWOTAnalysis.......................................................................... 15 COVID-19 Analysis in the Argentina Market ......................... 16 Travel Trade Strategies............................................................. 19 Key Channels Summary.......................................................... 24 Goals towards Trade & Tour Operators ................................. 25 Public Relations Strategies....................................................... 26 Social Media & Digital Marketing Strategies ......................... 28 Goals towards End Consumers ................................................ 28 Calendar of Proposed Trade Marketing & PR ........................ 30 CHAPTER III Costof Service.......................................................................... 31 CHAPTER IV EXPERIENCE AND CAPACITY OF THE VENDOR ....................................... 32 AVIAREPS Global Background.................................................... 32 AVIAREPS Argentina..................................................................... 33 AVIAREPS Argentina Client List ................................................... 35 AVIAREPS Argentina Market Expertise ....................................... 37 AVIAREPS Argentina Case Studies .............................................. 48 AVIAREPS Argentina Company Registration .............................. 54 AVIAREPS Argentina Tax ID Registration .................................... 55 Company Insurance....................................................................... 56 CHAPTER V SPECIALIZED EXPERTISE OF TEAM MEMBERS ........................................ 63 AVIAREPS ARGENTINA Team ....................................................... 63 Conclusion..................................................................................... 65 ANNEXES...................................................................................................... 66 Client Reporting Sample.............................................................. 66 AVIAREPS AG Financial Statement ............................................. 75 AVIAREPS Argentina Financial Statement ................................. 80 3 A Argentina 2 Co tier County COVER LETTER Buenos Aires, August 7th 2020 To Collier County: A Argentina AVIAREPS Argentina office was founded in 2010 and since the very beginning has become the market leader in the representation industry in Argentina, not only for its local knowledge of latest tourism trends but for its solid support to travel trade and media partners. AVIAREPS Argentina team has vast experience in the tourism industry with specialists in trade, sales, marketing public relations, management and administration areas. The team includes bilingual professionals, with experience with global and regional accounts who previously worked for several travel & tourism companies. These assets provide our clients with a differential instrument, key to developing future strategies. Such characteristics and segment needs is another way in which we distinguish ourselves from our competitors. All AVIAREPS team are driven by targets, ROI and KPIs. Our office operates as a representation for airlines and tourism destinations for sales, trade and PR. Located at the city center, one of the best locations, AVIAREPS Argentina is on Av 9 de Julio, one of the main avenues of Buenos Aires, and just around the corner of location of airlines, agencies and tourism offices. Reasons behind this successful story are: • Solid commercial relationships with trade partners to create added -value opportunities to sell Paradise Coast as a destination and generate new revenue opportunities for its stakeholders. • Broad team experience in tourism marketing promotion. • Specialists for trade and consumer public relations. • Extensive networks with media, travel wholesalers, retailers, and government agencies in Argentina. • Unique experience and unparalleled relationship with national and international airlines flying from/to Argentina. • All bilingual/bicultural professionals, with multi -year experience working with global accounts. • Many employees with previous work experience for International companies and organizations. Why to select us? • Relevant Experience with US Clients: AVIAREPS Argentina, in the framework of FIT 2016 - International Tourism Fair - we were contracted by Visit Florida to assist during the Fair. • The Argentina GM worked for United Airlines during 16 years, and during that time participated actively in the Visit USA Committee together with other partners and stakeholders of Florida and USA in general. • The Sales Executive assigned to the account has proven sales and marketing experience developing hospitality activities and strategies with the local trade that work with Florida destinations, for the Provident Doral at the Blue Miami as well as other Hotels in Miami and Orlando (VPI Hotel Collection). • In- House Experience: AVIAREPS already represents Paradise Coast in Brazil; the office will work closely and exchange best experiences, making the learning and implementation curve of the account and all associated actions more effective. Taking advantage of this in-house synergy is what makes AVIAREPS so efficient, generating effective communications among all offices. • LATAM Network: AVIAREPS is the only player with established and experienced own offices in LATAM countries (Argentina, Brazil, Mexico, Ecuador, Panama, Peru and Colombia). • There is no conflict of interest in the case of other destinations • Specialists for both Trade and PR: working with both Aviation and Tourism accounts, our team has experienced PR staff, working on complex media projects and branding of our clients. Unlike an airline -only representation, we also have closer and stronger relationships with trade partners due to continuous interaction and negotiations. • Bilingual/bicultural Staff: all our professionals have multi -year experience working with global accounts and are experienced in dealing with different cultures and speaking several different languages. • Commercial Network: proven effective and ongoing relationships at all levels with all key Industry partners in the region. Colter County A Argentina Stability and Reputation: as part of the global company, the financial stability and performance of AVIAREPS Latin America is guaranteed by its parent company AVIAREPS AG, the leader in global representation. Research Capabilities and Data Access: AVIAREPS has access to exclusive Business Intelligence Tools, providing detailed information on destinations, origins, carriers, etc. This information will support and facilitate partner selection, planning, and targeting, as well as placing media actions. Brave and Bold: AVIAREPS being a younger player in the Argentina market, we think differently and offer our clients original and trendy ideas. As a General Manager of AVIAREPS Argentina, I would like to express my gratitude for the opportunity to be considered your ideal partner in Argentina and the LATAM region. Without any doubt, our local team & myself will create any opportunity and support any existing effort to position Paradise Coast as "most preferred" destination in Florida within travel partners, aiming to attract more Argentine travelers, increase visitation expectations, wide your local presence & destination awareness, but above all, to build solid commercial bounds with key local trade that can lead you to tangible long-lasting business. We believe Argentina is a market full of opportunities for Paradise Coast. Sincerely Micaela Poole General Manager AVIAREPS Argentina & Chile Phone: (+54) 115524 7726 Mail: iyiNooieLojaviareps.com Colter County BUSINESS/MARKETING PLAN MARKETPLACE OVERVIEW A Argentina Argentina, located in the southern cone of South America, has an area of approximately 2.78 million square kilometers with a population of nearly 45 million people. Argentina is a developing country and ranks 48th on the Human Development Index, the second highest in Latin America after Chile. It is a regional power in Latin America and retains its historic status as a middle power in international affairs. Argentina maintains the second largest economy in South America, the third -largest in Latin America, and is a member of G-15 and G-20. It is also a founding member of the United Nations, World Bank, World Trade Organization, Mercosur, Community of Latin American and Caribbean States and the Organization of Ibero- American States. Considerations on Argentina • Argentina is undergoing important macroeconomic adjustments; focusing on structural reforms to underpin long-term growth. • Alberto Fernandez, of the Peronist alliance Frente de Todos, took office on December 10, 2019, with a cabinet composed of moderate and leftist populists. Despite the uncertainty about the policy in this context, we expect Mr. Fernandez to adopt a pragmatic approach, given the precarious economic situation and the minority position of the ruling party in Congress. Negotiations with the Fund and a restructuring of the external debt will dominate the beginning of Mr. Fernandez's mandate The Argentine peso has lost its value in 2019, accumulating a depreciation of 65% since April 2018. Annual inflation is over 50% and after a 2.5% fall in GDP in 2018, the economy contracted by 2 , An additional 5% in 2019 0 Reducing high inflation has proven very challenging • Official exchange rate lusd = 67 pesos (unofficial 85 pesos) • 30% COUNTRY tax for purchases in USD abroad implemented as of the end of Dec 2019 0 FMI estimated the GDP of Argentina will retract 5,7% in 2020 e 30% of leisure travelers are families, 22 % couples, 21% singles • Motivation of travel: 70% vacations/leisure 18% business travel 11% visit families 0 Important middle class 0 In the eleven months of the year, 2,760.8 thousand arrivals of non-resident tourists were reached and an increase of 12.0% was recorded. In the eleven months, departures totaled 3,707.2 thousand resident tourists and accumulated an interannual fall of 11.9%. Sources: INDEC, WorldBank, INPROTUR 5 C;O er C M"ty .doallop Argentina Airlift Argentina — Florida: before COVID-19 Florida is served from Buenos Aires, Cordoba and Mendoza. The airlines offer non stop flights but mainly offer connections in the hub. Delta and United are options that seek when looking into the options to FLL and ORL CARRIER ORIGIN DESTINATION• • AMERICAN ARILINES BUE MIAMI NON STOP ORLANDO VIA MIA FORT LAUDERDALE VIA DFw LATAM BUE MIAMI VIA SCL/ VIA LIM / VIA SAO ORLANDO VIA VIA LIM / VIA SAO AVIANCA BUE MIAMI VIA BOG FORT LAUDERDALE ORLANDO COPA BUE /COR/MDZ/ ROS / SLA MIAMI VIA PANAMA FORT LAUDERDALE ORLANDO TA M PA DELTA BUE MIAMI VIA ATLANTA FORT LAUDERDALE ORLANDO UNITED BUE MIAMI VIA HOUSTON FORT LAUDERDALE ORLANDO Florida is, and has been for a while now, the number one leisure destination for the Argentine travelers. Several reasons contribute for this factor: o Closest location within the USA if travelling from South America o Continuous promotions of airline tickets, sometimes even cheaper than some domestic or regional flights o Nice weather all year round o Different tourism options: amusement parks, beaches, shopping, honeymoon, family trips, food, ecotourism, luxury, road trips. o Constant media actions of Florida and partners, generating brand awareness o Increasing number of Latin Americans purchasing properties in Florida o Easy to find Spanish speakers to facilitate communication o Almost 100% of Tour Operators and Travel Agents have products for Florida and are fairly knowledgeable about the destination Travel Market Behavior According to a new research by the National Tourism Ministry, 73% of the Argentinean search information on the Internet when they are planning a new travel, placing the travel agencies aside. In last few years, they have been developing a new profile taking advantage of the calendar changes and promotions of last minute to do short trips, even if they have to travel abroad many hours. Traveling is part of the Argentine lifestyle, and the United Sates is a popular travel destination for both business and pleasure. The Commerce Department's Bureau of Economic Analysis estimates that Argentines spend US$ 5,000 per person on travel expenses to the U.S. (including airfare generated by U.S. carriers). Increased visitation and elevated spending come as good news for travel agents, air carriers, hotel managers, and many other travel service providers. 6 Colter County q o Argentina 9 The United States is the most popular travel destination for Argentines, who last year received 582,000 visitors per NTTO, with a total tickets issues in 2019 of 536,500 per BSP. The main activities that Argentines do are Shopping, visit amusement parks and sightseeing • Main trip purpose: 35% Vacation/VFR and 25% Business The length of stay for Argentines in the U.S. varies, but is usually approximately 15 days on vacations and 20 days when VFR 9 TOP preferred destinations in US: Miami, New York, Orlando and Los Angeles Argentines need tourist visa to travel to the US. • Form of payment: there is a big habit to buy in installments specially the air tickets, and leisure packages that could be paid generally in 9 to 12 installments at any interest rate. Sources: NTTO. INDEC High Seasons High season for travelling from the countries described coincides with school vacations. December -January and July are the peak travel months for consumers, with lead times typically falling between three to six months. Long national holidays and spring break are becoming also travel options, who usually add a few vacation days and extend these periods for longer trips. More and more we can see a trend in bleisure, a combination of leisure and business. Booking The actual advance booking of a vacation travel normally takes place between 60 and 90 days before the trip itself. This happens due to fluctuation in airline rates and vacation scheduling inside workplace. This situation changes if the trip will take place in extreme high seasons like Christmas, Carnaval or New Year, when booking window can advance to up to a year, depending on the destination. Planning time frame: 2-4 months in advance Booking time frame: Sept. —Nov. for travel between December to February; March —May for July vacation period When it comes to booking, the majority are doing so via a traditional travel agent and online travel agencies (OTAs) and or directly to partners website (airlines, hotels and rent a cars). Marketplace Experiences — Argentines, have aspirations when it comes to Travel. They prefer to go as far as possible in order to meet new countries. Multigenerational trips — Families are choosing to travel to destinations where all generations can go and have fun, and have structure to attend from children to the elderly. Sports — Watching and practicing sports is becoming a main reason for travel. Surfing, running marathons, watching football, skiing, scuba diving, Nascar races, MMA fights, there is no restrictions in sport trips. Tailor made travel - More and more Operators are working with tailor made travel, which means that tour packages might disappear in the near future. There is a reduction in the purchase for ready-made packages, and Co ier County instead are opting for putting together a trip where they can choose item by item. A Argentina Sustainability - There is a Growing Trend regarding Sustainability. More travelers prefer destinations to see nature biodiversity. Personal accomplishments - Travel is becoming a means of personal fulfillment. Travelers are more focused on choices that have greater meaning as they will seek to add more purpose to their travels. Examples of these are travelers consider participating in cultural exchanges to learn something new, followed by trips involving volunteer work and vacations for work & travel abroad Shopping motivation - Regardless of the continuous taxes applied for argentines when they purchase in dollars in foreign countries, shopping is still one of the main motivation when travelling to the US. Argentines seek not only outlet shopping but also design brands, being very loyal to important stores and brands. Top Destinations AVIAREPS has different data analysis tools that allow having a broad vision of the migratory flow both nationally and internationally, which leads to a more complete and reliable market study. Argentines travel a lot within South America, mainly Brazil, followed by Europe and North America in the same percentage. The United States represents a 15,5% of all trips in 2019, which is in between Brazil representing 20% and Spain 10%. ARGENTINA TRAVEL BY COUNTRY DESTINATION (2018 vs 2019) Evolution tickets issued soo.000 7oo.000 soo.000 500.000 - aoo.000 soa.00a 200.000 ioo.000 0 _ ol CL 11 ■l ■l .■ _■ _■ �.101 60 A gyp%I,' k ` a` ``' ■ 2018 ■ 2019 Source: esmash 8 Co ier County /Q Argentina ARGENTINA TRAVEL BY CONTINENT (January 2019 - December 2019) Source: E-Smash When analyzing the main cities of Argentines traveling to the U.S., Miami and Orlando two of the main destinations in Florida are in the 1st and 3rd place respectively. ARGENTINA TRAVEL TO USA DESTINATION (January 2019 to December 2019) 200.000.000,00 180.000.000,00 160.000.000,00 140.000.oaa,00 120.000.000,00 100.000.0m,00 80.000.000,00 60.000.000,00 40.000.000,00 20.000.0oo,00 0,00 Traffic From Argentina to US Jan-❑ec2019 Revenue -Passengers Source: E-Smash sw.000 2sa.000 200.000 150.000 100.000 50.000 a Clearly as detailed below 80% of the passengers travelling to Florida, board in Buenos Aires, followed by Cordoba, Rosario and Mendoza. This is pushed by airlines such as COPA and LAN that offer flights via Santiago and Panama. This helps to avoid customers connecting in Buenos Aires, considering there is a domestic and an international airport. 9 C 01 nty A Argentina ARGENTINA TRAVEL TO FLORIDA BY ORIGIN (January 2019 to December 2019) 250.000 227.620 200.000 150.000 100.000 50.000 , 24.249 12.302 9.485 3.323 2.495 1.903 0 . - Leo �4 54��eti Source: E-Smash Regarding the city of arrival in Florida, Miami shows the highest percentage with over 85% of the total arrivals of Argentine travelers which represents a big opportunity for Collier County due its proximity to this city. Orlando shows a 13% of the arrivals. Fort Lauderdale and Tampa is too low. ARGENTINA TRAVEL TO FLORIDA BY DESTINATION CITIES (January 2019 to December 2019) 300.000 268.298 250.000 200.000 150.000 100.000 50.000 41.780 3 W 2.045 1.003 0 MIA-MIAMI ORL-ORLANDO FILL -FORT TPA-TAMPA LAUDERDALE Source: E-Smash Distribution channels Tour operators and travel agencies are the main travel distributors in Argentina. Several studies show that 63% of international travelers schedule their leisure trips through a travel agency. Argentines use the Internet as a key tool for planning and searching for information, however most sales are made through tour operators. OTAs 20% of travel and tourism purchases will be made this year through online tourist agencies, a channel that tripled its share of the market in five years. 10 Col[Ier County .doallop Argentina According to market data, Despegar is around is the leader, followed by almundo.com and Avantrip /Biblos. Tour Operators Today Argentina has more than 4,500 travel agencies, tour operators, and consolidators. This continues to grow year after year, demanding more specialized professionals. Operators consider that they are not only responsible for packages distributed through travel agencies, but also for controlling consumer purchasing patterns, advertising, marketing, distribution and product placement. TOP 25 AGENCIES - TKTS ISSUED 2019 TO FLORIDA ❑ESPEGAR.COM.AR 82.120 ALMUNDO.COM 41.629 BIBLOS 22.002 TUCANO TOURS 15.647 TTS VIAJES 14.690 OLA 13.924 AE RO 7.741 EUROVIP S 6.725 GARBARINO VIAJE 6.589 TIJE TRAVEL 5.913 RICALE VIAJES S 4.769 FREE WAY 4.442 ❑ELFOS OPERADOR 3.694 SITES 3.408 SUDAMERIA 3.263 ACTION TRAVEL 2.992 JUAN TOSELLI IN 2.827 CARNIVAL TOURS 2.783 AE GLOBAL BUSIN 2.614 CHASMA TOURS 2.604 TOWER TRAVEL 2.480 HOTELDO.COM 2.391 INTERTURIS 2.338 FURLONG -FOX S.A 1.943 JUMP WHOLESALER 1.880 Co ier County DISTRIBUTION CHANNEL TO USA TA Media Landscape TMC Source: E-Smash q o Argentina There are two big multi -media groups in Argentina who control most TV, Radio and Print media, News -wire agencies, Magazines and contents in Buenos Aires and other major cities. This concentration has led to a Congress regulation in order to limit their expansion, forcing to them to sell some of their assets in order to assure fare competitions. Controlled by Argentinean traditional families both Clarin and La Naci6n are the most important media companies. Television Open TV in Argentina still accounts for 95% of penetration throughout the country, being one of the most important systems to be used by many brands and companies to promote their products and services. This system is the fastest to achieve frequency and distribution goals but also the most expensive. Cable TV accounts for a 54 % penetration in Argentinean homes, the highest penetration in Latin America. Print Media Argentine are very avid newspaper readers, still showing the highest print media consumption level in Latin America, according to UNESCO. Newspapers with higher circulation are Clarin, La Naci6n, la Voz del Interior (Cordoba), Los Andes (Mendoza) and Perfil — all general interest newspapers. Also the Cronista Comercial and Ambito Financiero newspapers are very important economic and financial publications mostly distributed in Buenos Aires Province The radio is a very important communications system in Argentina with great reach and a penetration of 67% of the market, covering not only Buenos Aires but also the interior cities and provinces. Most important radio broadcasters are Radio 10, Mitre, Del Plata and Pop Radio. Trade (13213) Publications There are 3 weekly publications in Argentina targeted to the tourism and travel B to B market, with latest information about this industry, interviews to top executives and government representatives, trends, reports and events. All three are distributed in digital and print versions all Mondays. LADEVI La Agencia de Viajes: 5.200 weekly copies 12 Co ier County REPORT Newgate Media: 6.500 weekly copies El Mensajero Turistico: 7.500 weekly copies Tourism & Travel most relevant publications Type Site Name In(oBAE Circulation 8.400.000 impressions Newspaper —Tourism section Clarin 600.000weeklycopies Newspaper— Tourism section La Naci6n 500.000weekly copies Newspaper— Tourism section La Voz del Interior 65000 weekly copies Newspaper— Tourism section Los Andes 53118 weekly copies Magazine Lugares 47800 monthly copies Magazine Weekend 42000monthly copies Magazine Lonely Planet 30000monthly copies Magazine Travel Magazine 15000 mordhlycopies Magazine Todo Viajes 15000 monthly copies Magazine Viajes 17000 monthly copies Social Media penetration Argentina Tourism online sales continue to gain at double-digit rate. A Argentina Increasing internet penetration in Argentinean homes, growing smartphone penetration, improving intermediary and direct provider websites and the rapid development of new apps for mobile phones have boosted online sales. Despite this positive environment, there is still considerable scope for online sales as according to a survey by Google/lpsos, only 21% of those who search for a product from their devices made a purchase online. Mobile and e- commerce are expected to continue growing at double-digit pace over the forecast period. Competition intensifies among online sales intermediaries. Although the online market is heavily concentrated, with one company accounting for more than half of market value share, new intermediaries are joining the competition with aggressive promotional efforts and marketing strategies. In addition, direct online sales are growing at a faster pace creating a threat to growth for online intermediaries. Red social por generacion 92% 91% ux TM Fig. GM fA% ru% 3Z% 31% 1 Wl`WtWkPP Uki p: Fioc4cp• 1r15t4ff VM ■ Cc*le+rrwr ■ M�uo�.Ya� ■ Gcr+ x ■ tiapR+e* 1'„enoe: �urFer lrJtsaGa4�s 13 Co ier County A Argentina Cell Phones Cell phones penetration is a very interesting phenomenon in relation to the media in Argentina. Smart phones and tablets are still influencing the digital ecosystem and growing really fast. In 2016 only 5 million cell phone users had 4G connectivity and in December 2018 this technology reached 29 million users. Argentina ranks in the first place in Latin America for cell phone Internet connections with 62% of its populations connecting the net through these devices. Some recommended Influencers Tupi Saravia: 311kfollowers on Instagram Chicas en New York: 216k followers on Instagram Muy Viajera, 157k followers on Instagram Chicas de viaje: 121k followers on Instagram 14 Co ier County SWOT ANALYSIS STRENGTH I • Our tourists love beaches and nature • Easy access with many carriers and options • Possibility of combining with other Florida destinations • Easy to move around by car in Florida • Orlando is top destination for amusement parks and easily combined with relax • Many tourists seeking options of beaches other than Miami • Possibility to explore different activities, such as gastronomy, water sports, nature, culture, honey moon and wedding destination, etc. • Good images to illustrate articles and posts • Significant number of Facebook and Instagram followers; • Informative website; • Language: Commonly spoken languages are English and Spanish • Website in Spanish OPPORTUNITIES Vr • Easy to combine with Miami, one of the top destinations for our tourists • Promote the destination for honeymoon and wedding destination, as well as family destination • Large volume of interested who view travel as an investment; • Banks and Tour Operators promotions to facilitate the payment of the trip in installments • Investment in social networks to promote the destination and have more reach to different customers achieving an increase in sales • Have good content with images and videos; • Travel Trade is always open to discover other destinations in Florida to diversify the offer A Argentina WEAKNESS • Visa requirements to the US • Not that many tour operators offer the destination • The destination needs to be promoted for all targets: couples, families, elder people, LGBT • Even though the destination is known among ther media, bloggers and influencers, there's still a lot of work to be done in terms of presenting the destination to the public (access, localization, currency, etc.) • Need to promote variety of where to stay as argentines tend to seek hotels but also apartments • Need to express a clear message of what does Paradise Coast includes as destinations and areas • Lack of clear differentiation with other Florida destinations on west coast • Argentines many times prefer options to stay in Hotels with at least breakfast included THREATS • Increased competition from Florida destinations and beaches in the Caribbean already established and far more popular in the market such as Miami: Riviera Maya, Dominican Republic: Punta Cana, and Cuba: • 35% tax when spending in credit card in dollars • Hotels with full pension are highly considered when families choose to travel to the Beaches • Competition from also Latin American destinations that offer beaches such as Brazil or even Argentina beaches with cheaper transportation. Hurricane threats raise safety concerns 15 Co tier County COVID-19 ANALYSIS AND ITS IMPACT IN THE ARGENTINA MARKET A Argentina The COVID-19 virus spread in Argentina was confirmed on 3 March 2020. On August 5t" a total of 206,074 people were confirmed to have been infected, and 3,813 people were known to have died because of the virus. On 7 March, the Ministry of Health confirmed the country's first documented death, a 64-year-old man who had travelled to Paris, France, who also had other health conditions; the case was only confirmed as positive after the patient's demise. Overview & measures taken for Coronavirus • On 19 March a nation-wide lockdown until 31 March was established in Argentina. • The government later extended the lockdown to mid April, then 26 April; and on 25 April, President Alberto Fernandez announced that the lockdown would be extended in major cities until 10 May. • The lockdown was lifted throughout all the country, excepting the Greater Buenos Aires urban area, on 10 May, with Greater Buenos Aires locked down until 24 May, later extended to 7 JuneJand then 28 June, after a big jump in the number of new cases in this area. • On 26 June, Fernandez announced that the restrictions on movement in this area that were previously eased would be tightened again until 17 July due to a large spike in cases on the previous days. • Finally, on 17 July, the President announced that the lockdown would be gradually loosened in several stages to lead to the return to normality. Responses to the outbreak have included restrictions on commerce and movement, closure of borders, and the closure of schools and educational institutions. Clusters of infections and deaths have occurred in nursing homes, prisons and other detention centers, and urban areas. The number of tests increased over time, although there were some concerns as there was less testing than in other countries of the region such as Chile and Peru. Even so, the government's responses to the pandemic were among the best received by the population in the region. Cunmlativeco�lfume�dC0lIDcro9�case5c,.t�ma�a,aa,anra,r�a��,��m�rro� e Cumulative confirmed C0V7la deathsaas IInr�aa�m�orr�firmaaaaa<�� y rowan a�araramn�rar Op��r a<.m�r,a,»mvlo-l9. n,50 3,00 ],SC l0C Mar4,2020 Mar 21 Apr 10 Apr S] May TO Jw1 tun 29 J-9 Aug- Mar42020 Mar29 Apr 10 Apr 30 May20 lun9 Jun 29 1 19 Aug42020 . iin.. ruiul ��[.ia..�n uvniinui.lvinw:iruiwxle-I xiieiaal«iorv.y..i. i.l.x.o�.xinnlinirp =ny urs. uro n nonU�. o e I In le un.19 II—m nr1.1 Mar a, M20 a v10 Mar a,2020 Aug42020 Source: https:Hourworldindata.org/covid-cases Impact Economy & Employment • Due to the national lockdown, the economic activity suffered a collapse of nearly 10% in March 2020 according to a consultant firm. The highest drop was of the construction sector (32%) versus March 2019. Every economical sector suffered a collapse, with finance, commerce, manufacturing industry and mining being the most affected. The agriculture sector was the least affected, but overall the economic activity for the first trimester of 2020 accumulates a 5% contraction. This was due to the public spending to combat the pandemic and the drop in tax collection due to low activity in a context of social isolation. • The country may also have to face its ninth sovereign default in history due to the recession. • According to a survey, approximately 143,000 SMEs would not be able to pay salaries and fixed costs for the month, even with government assistance. 35,000 of these companies are considering to close their business. 16 C;O er County .doallop Argentina • The International Monetary Fund (IMF) reported that the COVID-19 crisis would plunge Argentina's GDP by 9.9 percent, after the country's economy contracted by 5.4 percent in first quarter of 2020, with unemployment rising over 10.4 percent in the first three months of the year, before the lockdown started Travel and transportation After announcing a mandatory quarantine to every person that returned to Argentina from highly affected countries, the government closed its borders, ports, and suspended flights. The Argentina 2000 airports signed an agreement with the Ministry of Science, Technology and Innovation to reimburse 100% of the charges originated by the air cargo that enters the country that are directly or indirectly related to the COVID-19. Since 1 April, the government allowed the return of Argentine residents stranded abroad, with a maximum of 700 passengers per day. Seven border crossings opened temporarily to allow the repatriation of Argentina's inhabitants. Hotels for local tourism closed too, being only open to people staying in a situation of lockdown though the time it lasts. Several tourism -related cities also saw a massive migration from Argentine residents after the announcement of the national lockdown. It was severely criticized by the government. According to the International Air Transport Association (IATA), Argentina is expected to loosen its travel ban earlier than the date that was previously announced by the government (1 September). Later, it was announced that the government is planning to authorise foreign flights with a maximum passenger capacity of 70%, as soon as mid - August. Source: La Nacion, INDEC, Ministerio Salud Public Sentiment • Feelings of anxiety, helplessness, and pain increase as people face an increasingly uncertain future, and almost everyone has been affected by the loss. • At the household level, since the isolation measures were taken, 60% of all surveyed households, their income has decreased as a result of the measures taken, that is, 3.6 million households in which 15 million people live. • In the context of social isolation, the main cause associated with the decrease in income is related to the type of economic activity (street vendor, self-employed plumbing, masonry, electricity, etc.) and the impossibility of going out to work (56%); followed by temporary suspension (18%); the decrease in the level of sales, orders or customers (15%); The reduction hours worked (12%); the reduction of salary (8%), among others with less incidence. This is reflected in, for example, those homes without presence of employees, 72% suffered a reduction in their income. In addition, 7.2% of households declare that at least one job has been lost: in 400,000 households one person has lost her job. • Mental health professionals agree that the discomfort of study, work, sport, recreation, the whole life of the people and families confined to their homes, brought with them mental disorders or aggravated some pre-existing ones. Fear of death and of causing it to loved ones, deprivation of intimate contact with loved ones, uncertainty about the duration of the pandemic and the cessation of exceptionality, fear of losing employment or part of income, would concur to generate discomforts that physically manifest as tachycardia, dizziness, insomnia, panic attacks, intestinal disorders, alcoholism and other pathologies. Next Steps • Argentina debates internally over the agonizing choice between, on the one hand, prolonging its quarantine to stop the virus and printing money to relieve its impoverished population —or on the other reopening the country at the risk of runaway infections—. • According to a report issued by Singerman & Makon, as for the consumption priorities for the post- 17 C;0 er County .doallop Argentina quarantine stage, tourism continues to lead the ranking within non-food items. In relation to this, more than half of the respondents stated that the quarantine situation increases their desire to travel. This effect is even greater in younger groups. However, the fear of traveling for fear of contagion and the loss of purchasing power significantly affect the travel decisions of the respondents. • Regarding the recovery horizon of tourist activity, travel expectations continue to be towards the end of 2020 and the beginning of 2021, in addition to which more than half of the cases had to directly reschedule a trip for next year. • Ensuring health security is consolidated as the main measure that destinations should take to encourage people's travel decisions, as evidenced in the previous survey. • Trends on the new tourist for the post -pandemic stage show that respondents plan to travel with their family group, using air transport or their own vehicle as the main means of transportation and traveling for vacation. • Regarding the chosen destinations, in general terms it is evident that the majority would choose to travel to the interior of the country, and around a third would prefer to travel abroad. Of those planning to travel abroad, most would choose Europe as their destination, mainly Spain and Italy. In Latin America, Brazil at the top, and North America the United States as the country most chosen by the respondents. This shows that despite having been the focus of infection during the pandemic, the most traditional international destinations continue to maintain their attractiveness for Argentine tourists. • Reactivation of international flights is expected for September. But now it depends on confirmation of authorities of the frequencies and airlines to travel. is Co fer County Argentina TRAVEL TRADE STRATEGIES AVIAREPS Argentina's main goal will be to position Paradise Coast by stimulating and promoting the diversified tourism options the region has to offer, creating innovative packages through most relevant tourism partners such travel agencies, TT00 & consolidators, aiming to increase visitation numbers in upcoming months/years. Our services include, but are not limited to: PUBLIC RELATIONS Branded Content Press relations P ress relea5es Story pitches Broadcast actions Media monitoring Influencers and celebrities relations Events Crisis manage men# Content localization CONSUMER TRAVELTRADB PROMOTION PROMOTION Consumer and trade shows TO's/Age ncles/OTAs Localized website relations development f MICE marketing management I Trade shows SCO/SEM FAM tours Online r-ampaigns i Product Social Media development Advertising Sales rrslWon s I Consumer surveys Market surveys Prornotionai semi n ar/workshops/ activation tralning sessions AVIAREPS Argentina will make sure local agencies and key trade partners are fully aware of Paradise Coast location, offer advantages, key differentiators vs other destinations that make this place unique and unparalleled. AVIAREPS team will guarantee a solid consolidation of Paradise Coast image/brand among industry partners. Objectives Based on a solid local expertise and know-how, AVIAREPS Argentina will develop specific actions focusing on: - Ambassadors of Paradise Coast in the local market. Leveraging our local expert team by transmitting across the message to all relevant local trade that could lead to a well -established presence and a wider brand awareness. - In-depth product trainings and fun learning activities to establish a solid image of Paradise Coast in the market - Local face in the market of Paradise Coast, fully recognized by travel professionals. Paradise Coast will be shown and identified as a ONE -STOP destination that offers to everyone a wide range of option looking for fun, gastronomy, diversity, relaxation, sun and beaches, family memories, romantic getaways, nature, eco- experiences and much more. - Trade mapping thru business intelligence/data tools that guarantee a more effective approach with product managers in charge of new product development 19 Co ier County Some of the Key Trade Players CORPORATE MICE Carlson Wagonlit I=-- Travel r� G SWAN .�of BCD • travel LEISURE AGENCIES kvTERTCRIS CARBARINO VIAJES nie rRAVEL lviojc:5 wa�.us VIAJES OTAS O olmundocorn ' despegar A Argentina TOUR OPERATORS JURN TOSELLI VANcO PNIA�MIE � � F. ® WTI ALMA T FDelios That being said, AVIAREPS Argentina will engage Tour Operators, OTAs, High -End and travel agencies to sell Paradise Coast as a unique destination in Florida. These are some of the actions that will be implemented: E Learning sessions/Trainings: Work closely with travel agencies, tour operators and product managers at major wholesalers to understand their needs and create opportunities to develop alternative programs to sell the destination and training the commercial and operation teams about the destination so they can properly sell it following destination's and travel partner's interests. We know knowledge is power, therefore we are convince that to attract our local agencies' interests we need to guarantee monthly webinars and E-Learning sessions that will answers all what agencies need to know, to get familiar with the destination. Agent will become true Paradise Coast Ambassadors fully committed to sell & promote. Goal: 1 major training session per month to capture interest from at least 50-70 industry professionals at no cost. Webinar & communication Platform: Relevant information to travel agencies & TTOO is key to engage them to increase selling opportunities of Paradise Coast as a destination. To answer this question, AVIAREPS Argentina has the local know-how & expertise to create dedicated webinars via its own platform. Thru this tool, agencies can receive first hand updated information of the destination news, attractions, new partnerships, trends and much more. AVIAREPS CRM will be used to cover all key players and tourism actors in Argentina by spreading constant information of the destination. Our expectation will be to cover more than 1,000 travel professionals nationwide. Registrations and completions of the program to be incentivized by a series of Gift/Reward programs promoted via such platform. Full assistance and organization of Trade Shows & Events, with Sales meeting schedule FIT 2020: The 25th edition of FIT - International Tourism Fair of Latin America - will take place from December 12 to 15 at La Rural. FIT 2020 reschedules its date due to the health emergency caused by Covid-19. FIT stands out for the great call, the variety of tourist options and the attractiveness of each of its stands, presentations and shows. The Fair constitutes the most important meeting point for tourism in Latin America and in its 24th edition of 2019 it 20 Co ier County A Argentina received more than 103,000 visitors, including professionals from the sector and the general public, with the participation of more than 50 exhibiting countries and all Argentine provinces. AVIAREPS Argentina would accompany in a Visit USA booth, coordinate set up, staffing, as well preparing a special schedule of meetings contemplating the 4 day Fair. The meetings would be scheduled with tour operators specialized in Florida, and members of Visit USA Committee, as well as other important trade partners. Target: 20 meetings with strategic trade and media. Also to consider option to share booth with other potential partners to minimize costs. B2B/B2C Events: Our services include the creation of tailor-made events for our clients or the participation at some third-party's events on behalf of our clients. Our events are designed following our clients' needs with the best travel partners selected by number of sales and potential for the destination. Due to the good relation AVIAREPS Argentina has with different events suppliers in cities like Buenos Aires, Cordoba, Rosario, we minimize costs and maximize quality and partners attendance. We strongly recommend to work with partners and accompany them I their won workshops, mission and events as a support and working together. Virtual & Digital: Our industry is going thru challenging moments and every company is expecting to create its strategies aligned with this new reality. As a way to answer these expectations, AVIAREPS Argentina is fully capable to create virtual events/venues from the technological set up, invitations, re -confirmations, project kick-off, reporting and post event actions & follow-ups aiming to fulfill Paradise Coast KPIs and targets. Trade: Sales calls, destination trainings & Travel trade partner Co-ops & Incentives Sales calls: AVIAREPS Argentina has deep knowledge and extensive relationship with the tourism and airline industry, and we are specialists in leveraging this seeking to work the best way with tour operators, wholesalers, travel agents, MICE organizers, airlines, and other travel -related players. Our sales calls targets are analyzed and chosen using travel tools like Accelya-eSmash, Sabre and CAPA. Our monthly sales calls are designed using solid sales strategies to increase knowledge of the destination, number of visitors to the destination, extend length of stay and average spend. Our goal will be to conduct at least 20 sales calls a month achieving the best mix among the distribution channel. AVIAREPS Argentina is aware that market expectations also come from secondary cities and regions, furthermore our commercial actions will have a nationwide coverage including cities such as Cordoba, Rosario, Mendoza. These cities can be covered with active Visit USA Committee activities. Travel Trade Partner Co-ops: Establish large-scale strategic partnerships with major travel trade, hotel chains and airlines to broadly promote the destination as the leading luxury/leisure destination for Argentine travelers. Main purpose of such actions will be to reduce costs meanwhile to reinforce a strong message of selling the destination. Paradise Coast Co-op Campaigns with key wholesalers, retail chains, OTAs and airlines future outlook: Upon confirmation of budget, AVIAREPS will evaluate and work with key travel partners in Argentina to launch large- scale campaign to drive sales. Related steps: Tactical action to drive sales as needed with major partners such as main carriers, flying to Miami (AMERICAN AIRLINES, COPA, LATAM) which have an internal media network and consumer base of Frequent Flyers which can provide significant leverage. Ensure trade press coverage of the events, pre & post to maximize buzz for Paradise Coast programs. Cover events via social media channels, Instagam and Facebook, posting activations with engagement and prizes 21 CAr County A Argentina AVIAREPS Argentina has a strong networking with key partners such as Hotel Chains, carriers and other partners. Retail Agency Sales Incentives: Support major travel agency networks which are the top sellers of the destination with gifts/win a trip (or reward point) incentives to drive sales of new products and increase sales during tough periods. Through lucky -draw or sweepstakes activities, AVIAREPS local team will assure travel professionals participation in an innovative way. Related steps • The Agents will be ranked according to services sold of the destinations, • Agents will be given sales target and those who exceed targets will be rewarded with incentives. • Work closely with partner destinations, airlines, hotels & attractions to build attractive prizes for Sales Incentives. • Utilize customer databases from partner entities to further enhance promotions. • Work across social media platforms to further drive competition between individual consultants. • Launch the MICE campaign with dedicated MICE workshops with major planners. • Working closely with trade partners and destinations, run a regular feature in major MICE trade publications encouraging MICE planners to choose the US for their top incentive trips and conferences. Destination Reviews per Year — ONE in 2021: AVIAREPS believes that hosting at least one FAM in the 2021 is important to aid in product development. Development of program will be made jointly with client and airlines to better adequate site visits to the market needs. Thanks to our local business intelligence tools, AVIAREPS Argentina will identify top sellers to Florida, key prospects as well as market selling trends to maximize FAM goals. Recruiting will aim to make the group varied, trying to have Operators/key Travel Agents. An AVIAREPS coordinator will execute and attend the FAM with the group, also providing clarification, information and problem solving on the destination. To guarantee a measurable ROI of such actions, guests will be created dedicated packages to sell all the variety and endless offer of Paradise Coast, once destination review comes to an end. Proposed Tactical Programs: Collaborate with multiple layers of stakeholders including destinations, hotels, attractions, and government and trade partners to secure co-op opportunities for Paradise Coast in Argentina. Paradise Coast Sales Mission to Argentina: plan, organize and host Paradise Coast launch sales mission in Argentina (in 2 cities Buenos Aires and Cordoba) inviting key industry partners to create awareness on how Paradise Coast will support common opportunities and create benefits to the industry. Actions to include: • Paradise Coast Information session for key trade stakeholders & trade press. • Paradise Coast travel education Seminar for retail travel agents. • Close contact with commercial departments of US Consulates, and Visit USA partners in Argentina to support the mission 22 Co ier County Communications Program A Argentina Travel Updates through e-mailing: target 5.000 travel professionals, seeking to Increase awareness of destination offers. • Send monthly email blasts with simple image and key messages • Subscribe new members to AVIAREPS CRM to receive monthly releases • Evaluate possibility of partnership with a local tourism magazine for editorial content aiming to cover 18.000 travel agents in all the country, thinking of a advertising and marketing mix combining electronic emailing and advertising Travel Trade quarterly e-newsletters • Target travel representatives distributing quarterly e-newsletters with latest updates on attractions, event calendar, campaign and other relevant trends, in order to be in forefront of agent's minds. • Additional newsletters can be added to this schedule should new information has to be promoted. Reporting AVIAREPS will present monthly reports including but not limited to: • Market review of economic and travel trends, statistics on aviation overview • Sales activities as planned: sales calls, key account and coop activities, email campaigns, identifying each market segment • Marketing and Media updates regarding opportunities, competition activities, editorials and placements. • Database: update on actual and new contacts Annually AVIAREPS will provide a consolidated report with all the monthly conclusions. 23 Co ier County A Argentina AVIAREPS ROADMAP TO POSITION PARADISE COAST IN ARGENTINA - KEY CHANNELS SUMMARY Travel Trade Marketing Mapping the Travel agent target list. Target major wholesalers and retailers in each market including specialized agents in the following fields: • Sports • MICE • Family • Wedding • Honeymoon • Gastronomy • Plus 45 years old, financially stable • LGBT target • Updated contents to dedicated travel trade section on the websites • Group travel agent familiarization tours Travel Agent Training • Daily/Weekly sales calls • Webinars • E Learning Platform interactions • In-house travel agency seminars • Group workshops • Road shows • Trade Shows (such as FIT and LADEVI workshops) • Trade show participation and management • Off-line co-op promotions with key airline and travel trade partners On-line co-op promotions with: Travel agent websites Travel portals Airline websites Airline Relations & Joint Marketing • Sales calls to partner and target airlines • Airline co-op market campaigns • FAM partnerships • Event partnerships • Promotion partnerships Consumer Marketing • Consumer contact databases • On-line co-op advertising campaigns tying -up with: • Brand partners Travel agent partners ■ Media partners ■ Airline partners • Limited off-line co-op advertising campaigns • No budget for stand-alone brand advertising campaigns • Limited investment in consumer travel fairs (FIT) On-line Marketing • Co-op campaigns with key partners 24 Co ier County • Develop social network promotions • Establish mobile phone promotions • Search engine optimization • Banner promotions • Virtual Events A Argentina GOALS TOWARDS TRADE & TOUR OPERATORS Objective: To target volume thru Groups handling along the year. To deal with TOP well respected/known TOUR OPERATORS in the market allowing them to promote „ Meet and Greet service experience in Paradise Coast " KPIs • Number of visitors. • Number of nights. • Average spends per trip. • Number of new Paradise Coast products & packages developed and sold Customers' most desirable destinations in Florida • Miami & Orlando • Sales Tools to be used / Form of negotiation • Local negotiation with each local TO. • B2C communications via tourism packages mass mailings and newsletters to customers. 25 Col[fer County /Q Argentina PUBLIC RELATIONS STRATEGIES Thanks to a solid effective relationship with key magazines, travel trade publications and relevant newspapers, AVIAREPS Argentina will work on year round PR strategies to generate a good number or articles to highlight Paradise Coast most well position spots as well as to back up lesser -know places to be discovered. Press Releases: generate media coverage focusing on the diversity and latest offers of the destination with up to two monthly press releases. Media Interviews: generate immediate publicity and encourage wider media coverage regarding Paradise Coast. Develop media interview schedules for Paradise Coast at major trade shows in the country. Goal: 4 per year. Media Calls/Partnerships (4 calls per month) AVIAREPS will explore new opportunities to design exclusive coverage with online and offline media players. Our PR team will also pay special attention to local celebrities that become spokespeople for premium brands, in order to promote cross selling and cross promotion projects. Press Trips: generate in-depth media coverage on the Paradise Coast offer. Organization of Press trips including trade press, consumer press, travel writers, and travel bloggers who can publish relevant opinions that can generate impact that can be translated into 500K USD media coverage. The target would be trade and specialized niche media such as LGBT. Media partners to approach: Influencer Trips/ Activations: Paradise Coast has a variety of themes to be explore, people from all ages, the main goal is to select a diversity of influencers in order to reach as many points of interest as possible with local travelers. That been said, instead of suggesting long term contracts with a few influencers, that would cover only a few topics, our suggestion is to work in short term partnerships with more qualified influencers, through only barter negotiations, never through payment, which opens the possibility of having many influencers actions costless, if we succeed in the negotiation with partners (airline, hotels, restaurants and other local partner). These influencers, combined, are specialized and have an audience related to the travel themes: adventure, family, romantic, water sports, beaches, cuisine, wildlife, lifestyle, among other points of interest. These preselected influencers have a deep reach in a wide range of Medias such as Facebook, Instagram, Twitter, YouTube, TV, blogs, websites and magazines Crisis Management- AVIAREPS has an extremely professional team with experience and tremendous strain capacity to apply in case of crisis, to minimize adverse impacts. Factors which can be considered among the greatest risk factors for travel to Paradise Coast. All emergency actions will be taken in parallel with regular activities described in this RFP, as AVIAREPS will carry out its regular activities according to the sales & marketing plan. Media Digital Event: organize at least one major PR event per focus market. AVIAREPS suggests an organization of a media event focused on a specific theme theme to engage with top journalists, bloggers and influencers of Argentina. Target 10/15 selected media. GOALS TOWARDS PR STRATEGIES It is also essential, in our understanding, to achieve: • High engagement: From the media, having increasingly requests from journalists, broadcasters, bloggers and influencers, and also from the public, showing a considerable growth of interest in Paradise Coast; • Credibility: As representing both AVIAREPS and Paradise Coast, to be trustable and recognizable source whenever it comes to provide data, information and any content related to tourism in Paradise Coast; • Solidify the destination: It is mandatory to state Paradise Coast media presence on qualified media; • Raise awareness about the destination: To strongly demonstrate the versatility of the area. Objectives: 26 Co [der CoHnty A Argentina To use AVIAREPS local strong relationships with local media to get high quality releases - To achieve 500K worth in media value in Y1 To generate more coverage in print travel trade media - To organize 2 press trips with TOP Journalists that have a strong voice in the local travel industry in Y1 To get at least 2 Newspapers Tourism section covers in Y1 - To organize 1 virtual media event thru a local co-op to invite at least 5 journalists for a panel to discuss what Paradise Coast has to offer to Argentine customers 27 Co ier County q o Argentina SOCIAL MEDIA & DIGITAL MARKETING - STRATEGIES & OBJECTIVES Digital Activation Strategies Overview Although Paradise Coast is partially known by the market, there is still a lot to do on Social Media. Our challenge is to expose the huge range of attractions, beauty, activities, history, food and many other niches that are underrated and have a great potential to attract many different kinds of travelers that would either visit places they didn't know before or extend their stay and combine on their trip famous attractions and beaches with other less explored activities. Objectives It is also essential, in our understanding, to achieve: High engagement: having a lot of comments, shares, reactions Credibility: to be a trustable and recognizable source whenever it comes to provide data, information and any content related to tourism; Solidify top destination: Paradise Coast already has a naturally good exposure, but it is mandatory to show social media presence as an original destination in Florida; Raise awareness: To strongly demonstrate the variety and the quality of Paradise Coast attractions and gastronomy, making sure that every single traveler will get to know at least one activity/attraction in the area that would fit their interests. AVIAREPS proposes the following actions: In our combined AVIAREPS action plan for LATAM, we are recommending Spanish Social Media sites in Facebook and Instagram. This sites and the content will be managed by our Mexico office with relevant content to all 4 Spanish speaking markets: MX, CO, AR & CL. Create an editorial calendar with weekly posts: static plates for Facebook with replica on Instagram. -1 animated gifs or short videos for Facebook with replica on Instagram. - 2 stories for Instagram with replica on Facebook. Topics: destination, attractions, holidays and commemorative dates, user generated content (UGC), press trip material, links to articles / stories, and general information. Goals in Social Media: • Ads intended to increase interaction with the publication. • Ads intended to increase Brand Recognition. • Traffic announcements to the website with information on the destinations. To start the promotion of the Collier County we recommend the creation of the social media channel in Spanish, this will help us to reach more people and penetrate our niches easily with organic content. GOALS TOWARDS END CONSUMERS AVIAREPS will suggest to Paradise Coast, events of 132C related to Food, Travel and Experiences. Sports: Leverage on existing wide offer to enjoy sports shows such NFL, NBA, Marathons, Amazing Races contests to encourage Argentine customers to enjoy Paradise Coast as unique dream destination full of sports variety. Music: Take advantage of all existing music programs & calendars in Paradise Coast throughout 2021 to create tailor made offers to Argentine audience to visit and enjoy during concerts and shows season. 28 Co ier County A Argentina Gastronomy: To discover endless offer of a rich gastronomy that can be found in Paradise Coast, to exchange experiences, know-how, and mutual willingness learn of food, tradition and cultural offer. 29 Coter County A Argentina CALENDAR OF PROPOSED TRADE MARKETING & PR ACTIVITIES FOR THE FY 20-21 Activities74 DF[ Trade 13213 Sales Calls Elearning / Training / Webinars FIT Buenos Aires Workshops [Participation in Workshop GEA, Grupo AGIL, LADEVI, recommended as well as workshops of consolidating agencies. Co -Op Trade Partnership / Campaigns with Trade Destination review fam trips Rtail Agency Sales Incentive Roadshow Argentina (other markets /with tour operatores for example with Piamonte, Julia, Interturis, Leisure, Toselli) Sales mission to Argentina CRM Communications Monthly Report Quarter newsleters PR / Influencers Press Trip Influencer Activations Press releases Media Calls Media Interviews Media Digital Event Social Media Social Media Handling / Posting FB IG 30 Co ier County COST OF SERVICES TO THE COUNTY - Budget A Argentina Below a suggested annual budget for the period OCT/20 — SEP/21 that encompasses Marketing Trade & PR activities. The retainer fee includes administration expenses, the staff described in the proposal, clipping basic, newsletters, access to database for CRM, trade and media calls, storage and office space, as well as basic translation of all press releases and collateral material. Provide monthly reporting on all activities as detailed previously. TRADE Tradeshow FIT (organization) 800,00 Sales Calls included Tra i n i ngs 2000,00 workshops/Roadshow participation 1.700,00 Destination Review/FAM 2.000,00 SUBTOTAL 7.000,00 PR Services described included Influencer trip investment 2.000,00 Press Trip 1.000,00 SUBTOTAL 3.000,00 SOCIAL MEDIA Social Media Handling (centralized in MEX office) included SUBTOTAL 0 • I AL I KAUL & MAKKE9T RETAINER FEE I US$ 111 • - 1110,0 111 11 31 Colter County A Argentina EXPERIENCE AND CAPACITY OF THE VENDOR AVIAREPS Global Background The AVIAREPS group was founded in 1994 in Munich, Germany with the goal of meeting the growing demand for representation services. The company began by representing airlines, but quickly expanded to represent tourism boards and commercial trade associations, which were also looking for the unique global marketing network that AVIAREPS provides. Today AVIAREPS AG is the number one tourism representation company worldwide, providing representation, marketing, sales, MICE, trade and PR services in 66 own offices to more than 180 accounts in its client portfolio. In 2010, AVIAREPS was affiliated to UNWTO (United Nation World Tourism Organization), gaining access to a global network of institutional and professional contacts as well as information about challenges, market trends and the development of the tourism industry. AVIAREPS is also a leading market player in the field of Tourism Public Relations. Our strength lies not only with comprehensive media management covering tools such as media releases, media promotions, crisis management, press incentives and social media but also the efficient combination of all instruments for each of our clients. A reason that allows AVIAREPS to always deliver great results — besides our structure, connections, expertise, abilities and dedication - is the fact that we work with the policy of always do more with less. That mentality, strongly disseminated in our offices, is responsible for outstanding achievements, including exclusive negotiation conditions, excellent ROI and many costless but high -quality publicity. Our offices worldwide are very well connected and integrated, always trading knowledge and information about tourism, MICE, new trends, insights, marketing and PR, what makes AVIAREPS unique in the concept of global cultural knowledge in any tourism business related. Several of our clients have entrusted multi -country agreements to us, providing our team with an extensive knowledge on how to structure and roll out client contracts covering Latin America as a region, combining regional supervision with local expertise, always keeping in mind the utmost leverage of the implemented programs for the whole region. Internationally, AVIAREPS represents a growing number of worldwide destinations and attractions. This is also the case in Latin America. We understand the demands and wishes of the international market and know how to satisfy them and, specially, how to inspire local travelers to visit these places. Nevertheless, each client within the network is treated with confidentiality and privacy, unless they expressly wish to co-operate with other clients. 32 Co ier County /Q Argentina POwerfil +8UU 1QQ+ Lre�co-rd a ies m emberships PASSION trackProven { employees rb�een our Local experts We are LWe love what ion and Yoe we doI Tourism Clients interests of heart t p Laccommocble ow 3600 L7�j Financial Service 2M 4u< portfolio S1Ai�tty Global Travel addresses each Financial Trade Contacts and track record eve, AVIAREPS Argentina AVIAREPS Argentina office was founded in 2010 and since the very beginning has become the market leader in the representation industry in Argentina, not only for its local knowledge of latest tourism trends but for its solid support to travel trade and media partners. AVIAREPS Argentina team has a vast experience in the tourism industry with specialists in trade, sales, marketing public relations, management and administration areas. Our office operates as a representation for airlines and tourism destinations for sales, trade and PR. AVIAREPS Argentina is the official representative airlines such as Ethiopian Airlines, Amaszonas, China Southern, Asiana Airlines, Singapore Airlines, companies such as Accelya Group, Dubai Exports, St -Martin among others. Since its opening in Argentina, it has evolved and is clearly the most important representation company in the country. The team includes bilingual professionals, with experience with global and regional accounts who previously worked for several travel & tourism companies. These assets provide our clients with a differential instrument, key to developing future strategies. Such characteristics and segment needs is another way in which we distinguish ourselves from our competitors. All AVIAREPS team are driven by targets, ROI and KPIs. Located at the city center, one of the best locations, AVIAREPS Argentina is on Av 9 de Julio, one of the main avenues of Buenos Aires, and just around the corner of location of airlines, agencies and tourism offices. Thanks to its local relationships, AVIAREPS has established effective commercial bounds with trade stakeholders, OTA, retail agencies, TMC and major carriers flying to Florida such AA, UA, DL, CM, AV, LA and AR that could become key potential allies to boost the destination. 33 Co ier County Our services include, but are not limited to: Web: design, development & maintenance strategic c. v n- pa ign planninV A Argentina We believe and invest in Research & Analysis tools for the benefit of our clients Due to the nature of our business, where we as well represent 100+ airlines around the globe, AVIAREPS has specific market intelligence resources to measure air traffic results to and from any destination in the world. In addition, we can analyze for Paradise Coast, any other source markets and develop tailor-made strategies. l ;r 0 utio AVIAREPS is subscribed to Market Intelligence Tools such as CAPA, Sabre ADI (MIDT) and Accelya eSMASH. These tools enable AVIAREPS to provide news and analysis on a regular basis for our clients. Using Sabre ADI and eSMASH, AVIAREPS can report on a monthly basis the Airline Industry BSP sales as well as market share of air traffic which leads to further investigation and analysis to propose activities to increase visitor numbers to Paradise Coast. 34 Co ier County /Q Argentina AVIAREPS Argentina Client List £thiopiarl—"4 �PEit ®7sfas! sincAPORE Y? MIAR CHINA H)urHERN W AIRME5 ASIANAAIRLINES lUdAI� �CZKH � i H f F RI - Ii O - E L x 'qW AIRL1Nes '-'-) �T ■ �aY�' • accelya wPO� F, D'W'1 oLBAI EXPARTS Tourism d-I1,aJJ DESTINATIONS St -Martin Official representative with responsibilities for travel trade marketing & PR— since July 2020 Dubai Tourism Official representative with responsibilities for travel trade marketing— since July 2020 Moscow Tourism Ongoing Project representation for travel trade marketing and PR — since 2018 CRUISES Royal Caribbean International GSA contract with the responsibility for trade sales since July 2020 IF_11R4101*1 Amazonas Linea Aerea Official representative with responsibilities for a full range of GSA services, handling online flight operation since 2019 Asiana Airlines Official representative with responsibilities for travel trade marketing, PR and MICE since 2014 Czech Airlines Official representative with responsibilities for a full range of GSA services travel trade marketing and PR since 2013 China Southern Airlines Official representative with responsibilities for a full range of GSA services travel trade marketing, PR and MICE 2014 Ethiopian Airlines Official representative with responsibilities for a full range of GSA services travel trade marketing, PR and MICE, Digital, online sales, handling online flight operation since 2018 Singapore Airline 35 Co fer County Argentina Official representative with responsibilities for a full range of GSA services travel trade marketing since 2015 SERVICES Lounge Pass GSA contract with the responsibility for trade marketing since 2014 Dubai Exports Official representative with commercial an trade marketing — since July 2020 Tax Free Shopping Ongoing Project client for travel trade marketing— since 2019 Conflict of Interest There are no conflicts of interest to participate in this RFP. 36 Co ier County Argentina AVIAREPS Argentina Market Expertise CLIENT .0 1arY f i:'SF QAT i aRtil F�k c' £HF�O�'iJC�7 F�F� i47F�T TL Hcfcreniw Qikwimmkoire far: (Num of Caanpmr Heg-L!zung Refererrx Infornyinn) A Hg . sung l ef�mhae hlomc:Nergm Taylor Company: TmYree Twppuig., LTD. fE4oluamrcnnlpktmgret'erczcegotw.innnainl LE4oluou's('ompmycalnpl-jnpre&ecncc) Enna, : i-AX: TelgLhor :{1ld}J66.9015 ColkrCoamy hax iInplelrxIuad J Procc-,c hu mllaLx refcrena inEir-w mn wL tirmc.md their kry peruzM lobe used im ftu A4ediah of flml&m pr-fiirm du, pnnjecl. 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SCOW (IF All ITEMS "'I Kki I j.IL.rL I.% IT. uri... 39 Co ier County A Argentina �Cmaay Adr1w18ratr,e 5alvicea orrla[h1w11 �rOCLY�111V1 �"•k"C3l.fiKILY1 Farm i Reference Questiamkdre tIS•E ONE JFOXW JFOR EACff REOf JrRED REFERE.IVCE) tinlirltatlan Referl7Lcc QuLAtivanairc for_ (Nmnc of Company Hoqucs[ing Refumw Infommiaa) Maria Laura Roamia Mirci Nadkw: Ftw k Da Cows (Evaluator compLning refcrowe qurJ6mmaire) Email: FAX: Co.npany: VPIAC Group LLC, (Evedu"'t Cantpaey Lrorople ing ecfeftnwcl *1(44714031827 CollievCowhtylkss dnplLmowed aprowL 1110 collee[srcfercnLc ulformstion on fans and Ihorkey peraollnelwbe Lkwd ul d1e wie6oft of finks to perform thi. pQo}an_ The M1 arne of the Canpsny lihWd uL 16e SubjcLI aEave 168s lis[ed YOU As s elical Far whiLh 116ey 11sve pvcoiouyly PCAUnned work. PILLse LarnpLLW Ihr survey. Me— ra10 each cri[Lria is dLc b+ts[ of )'aw kmawledge wL a sreLr of 11L} 10. wish 10 rcprrucaling 1ha1 yuu wLre eery sa[i}ifcd (and uould hi1L' 111r Grnl:uwiiaidual againi aJr) I rrprLarn[iug dYa[ you ucn� vuy mumirficd (and w+uuld newer Lire the finnlindLv dual, again 1. Ifyua dojwn has r huff icicm ILnuw lLdgr uflm%i Ixrfwnhauuc uYs par[iuUler Brea. leave it Mani, And Illy i[en1 Lw form %ill hLr stored " 6 " Projeel DcmetlptiLw Sales Miaeion Rues" Am s CLaaplLlion Dam: +Jl ayoo-014 Projecl Bkldvr. IJS 57,3011 Proj m Number of Days: jjjp f+ Item Crwda Setts• Md%l he COMFAVUL11 I Abi lily lu manage the prL jL'r[ Leal%4 fflilniffliW L11ange orders ID htcupel. I 7 Ab1lily ILl IIIJLILIJLIL PRIjL [ NUUdULL 1 L{5IIIp]L'1L' -1-11mL' or L':YLLy I. 14} 3 Qij hiy of wu11(_ Ili 4 Qnsley of L'LJnsulrAli6L adVi LL' ph141d LA LJn 11YL prLgeLl_ 10 $ Pn.lfe.k kill h LJnd .614 16 rllanaye 134 —el. L8 R PadmitdnYiuihuuliuulLLxnIAILLIduLWILM1N,fnalinw-uirL•tinu]pruduL11unwacr, IIIVLgee1L I ihumlaLa Ll r gou%&rwmird d-111L1Y1LI115JY• L IC.) L8 2 AbIIJLk ILI 1LrhnLly UTA d—U111-1 -furl11a1JL111:LaarLk alLd 14i it AN11LIk LLI111a1WrL IJ%ILsand uncs woceljimic 1 L'JICLLIIIJJIwLs 14) 9 M11}IIJLk ILI fUL11}Lk' —0-1 dL3;:U111L1L1k, pLIJLL'JUh, p—illlh'k, ILILi h'I;LIJIIIJIIIIh iIL. 14} 1(1 1)1 Vr#LI uuq lihrLJ-11.wjlh INr1111111. 4vL111gMIgj' III 019 INLKUJL11>'lulgw'I W411I(KIWo). 11} TOTAL. St ORIE OF ALL ITEMS •••I INDAI UP JI: 1.1 IT, 40 Co ier County Farm 5 Refi moe QoesfiD na;re t SEOAEFORWFOREAl TEEO E7RF,DR=RE9% M Reference Questicue for: (Name oECampmy Requemmg Reference ImfarnlAwti) (Name oElndividu& Requesting Reference Iufmns on) Name:LATAM KEY XCCT MGR Mike Median Campanr: Singapore Airlines 0halumm completing refuwnce questiannsim) ohalmtw's Campanr compleamg reference) A M Argentina CoMet Coutg has implmwnted a process that collects refuvnce information on firms and their k--- personnel to be cared in the selection offis to perfo¢mthis project. The Name of the Compmy Listed in the Subject above 1:L- listed %-Gu as a client fGT uhic}5 the, In e preuiaust performed n o¢k Please complete Ale aun El plea-0e Iate each uitelia to Ale best of4rour bnon-ledge on a scale of l to 10: pith 10 representing that t ou were i:er- satisifed {and nrould hire the fnmiaAhidual again) and 1 representing drat you sti,ere very unsawfied(and arnildneceihuethe fum9ndndivala im),Ifyoudonot have sufficienthmouhedgeofpastperfminanoeinapartiailar area, leas a it blank and the item oT famn nil be scoTed "0-" project Description GL1 Argatim Project Budget: j,000 Camplet. m Date= July 29, 2M Project `lumb3 of Dm-9: 12 months Item Criteria Some (must be cons lsted) 1 Ability to manage fe pmaject costs {mimmiee hange arden to stapej_ 10 2 AbUrty to mamtam projectachedLe (conmplete an -time or eariy)- 8 3 Quality of�%wL 9 4 Quality of rnnmltL7t cea&-3re primided anthe project 9 3 Pfafessiomalimr and abilitV to manage personnel. 10 d Prgectadm;n;ciration{completeddoL afinnimvoice,fmalpTodu¢bummer; invoices; manuals or going farllHld do m mtation, ¢tr-) 9 Ability to , frbaLly oomm,micale and da ionent information clearh and mccincth-. 10 9 Abflt"to mamagerisks and unexpected prcjeotcircw a--=E2- 9 9 Ability to fnRom cemtract documeim, palicim, preceduTeq, nnle3, Iegmlatlan9, etc. 9 10 (smell oxafo¢t In -el with hung the compete- m the fimae (custo-m er aati fwlm } 10 TOTAL SCDORF OF ALL ITEMS 93 —*U3rDATlD XURLU If 2E, nn- 41 Colter Co► my A Argentina tic r c:Ru yr�}' k ofIIL x rI{I;r[TLL' {�1I{SI IIIMRIm SoYILVLaline- ISeferenee Qllesllonlnum flu: I r+LRIIaC D� {'glrllyl � �{: � Ins .1.11v.{: li'1 �'.. L' 11111:111. it II � I 1 ti'IhFLbP'!L I�aII�•5ulfrlfiY LNnu1e e� k1d.v1daslL 6Lequexiug 1{JYe1 L.k'e L•.Innn>.1a1I rams: Ama1llhu lkprvu Cmllryu} llknmm 11m�m Iof Nr TaiwImgl'ad rEL'aIInl&CORIj119M%ralft;"C QIm:},lm mRimr INsIkilli ear. RLkml {I,n111R14r'#COIIgmLy caaip 47111y rcf atcnCkl CuLIW:AlMmAAJAwlro.vo FAX; .3APphlrlq;+"rGli7L%156 Collior Canur} eas JII{slprICIIIC3 R Ixpce11,1 11u1s caJW—LCII rKj ce 111rn1'nirmjph om ih111$ gnd111Clr kop Per#mims w irr war 1L1111e 13CCI oll aff— to r-faasn lh. 1arrljW. Tk{ N n11e al the Company listed uL Me 3uhjoa nhuti'c h. iis6ed y— ns n d—1 for Mdcll the} 11.ve pmtPdlll$N pwlbmlud"cwk. Mr&6ra:mmpl{Ieahrsm-cl fici c rwe rrark{rA4 in lal1w bwamour knOwltd%d m a ienlu or I Id ID. With 1 R ropreWMiul; Lhm }nu were very shim red Ind wm id lrlre 11w funrindh ldual mplm� nrd I represelrlal` Ilml ynu w ore very nr1rn1lAbd(mlo would afl+h hlry lllq OmVIndl W1md npulnr 11}ml Lurid lulu sullhiaee knuwlldµu ufplal parRlmmmu lu a pnrlicullr Hutt Lpgn a hLwk RW Ow ho- or loan -M k swnd "ll." r: L I'rQ i Llm4-oRY ARM K4 d4wm lappri i.010 Cnulpkwil Onic AprP. Je Wig IPrf04L,'groo—•lPk2u19,1'I'e1Lsk%f.r,pRanl+irlal, 10'K#1*C{.. ILlm l.unrhNii% lap Krada Xrlmorkiftp Ok'rC' dlRaFr dnS ANY a Vl 7'R1 laliu A111-1fll 2014 {5y ti rf,JjSr I pli IlIf4ppiia4 F lach wollI 11s%hi 1. t*L\ w Y✓-.9*r ;1 L"•ril'1►Ir10 I.N%:L hill Ja.J.W-1 42 Co ier County Chile � tlule.erncl u— Sirs, As per our experience with gv'a I would like to express mi recommendation as the most convenient MarLdrg and M repr esemation Agency in Argentina and yip. Ahv r would fke m express that we h— a long and fruitful relatiarship with them as consider thsx are a valued partner m G sin- we rely M their proressivnal team m guide our strateges for their knowledge ofthe local market's needs and trends. 4nterely, Cesar Ramirez Alarcon Marketing Manager Gbjl?i36ZCVA}t11 A Argentina 43 Colter County PARTNER OPERATOR To whom it may concern, As an executive of BCD, a leading agency in terms of corporate traffic, I would like to express my recommendation to Aviareps for the extensive knowledge of its staff regarding the type of client we handle and their needs. It is dellnitely always of a great value their actions to our daily work. Cordially, vn RoaKoczv � � F OLE t� Ask Jac 6*0 Iravel nww an 04-1 A M Argentina 44 COter County /Q Argentina Buen Aire; 2Ztll Mares 2020 D�Sjm I would Woe to hembyexprxss ourn anendatanof An epsas a rrpresrntahon alpemV to ArWnbna. Welma the kaowle* ad the madot by Its staff and the sklLL with whL& they work sh-2tc u ftytoworkJltthepwitlanlnXaddestm2tmrrs. It is alwaysa pkxureto be 2bleto artoenpooythee) In2LLthar praleminEalxtloas. Smorrely, L.C. Ml!RTB BLkLUBOME wmftgp-00i — .541 1527MMO I OBid-M5.1d51i .541I 527&SD21 Dpa aw.erb up«�a. •W INMA&Ma S—Huon643 �..: ��71nrrgnll:lpW.5M �� CMA1.4genlNr 45 Co ier County MEDIA PARTNERS ClarinX Buenos Aires, marten 12 de noviembre de 2013 A quien corresporda� En mi labor periodistica tanto come redactora coma editora del Suplemento Viajes del Diario Clarin, he tenido la oportunidad de 1rabajar an reiteradas acasiones can el equipo de AVIAREPS. Destaco se compromise an la promoci6n y difusi6n de informaddn de su aliente Turismo Chile y, an relaci6n directa con nuestre trabajo en el diaria, la asistencia permanente y r6picia pare resolver nuestras inquietudes y requerimientos de informaci6n, entrevistas y material fotagr6tico. He asistido tambi6n a eventos organizadas par allos y relacionados con sus clientes y debo destacar la cordialidad y eficacia an la atencidn dispensada a los manias de oomunicaci6n. Saludas cordiales sal r� Jefa de Seuidn lementa Viajes, Diario Clarin A O Argentina 46 Colter County ■LADEU F:Il IC 10N ISS Hums Aires, rv.yiem&r 14.2013 A qu(e. c.rrasp..d.: A i.Ww de.mi labprperi.disdc. he te.id.l..p.rtunid.d de tr.b.jpren reiter.d.s .e.si..es . el equip. de AWAAEPS, del cud dest.c. su pr.fesb-I d.d y c.mpr..is. en 1. pr...16n y difuslb, de tnform.66n de sus 0-tes, mnt. de line.s.Are.s coma dd.,q-ism. T.rism. Chife. Animism., res.lf, su.sistenri. perm.nen to p.r. res.Wer Jos inqufetud¢s y Im ryquerimient.s q.e !.pone of "di.. d." de to mdustrr. wim- C.rdd.ente, Alb—p Sdnchez t... fle Dlrect.t Eda—1 l.d-i Edici.nes S.A. A, CorrienteS S90, 132pis, Buenos Aires (1043J, Argenti- Tel.: (S413( 5217-77M A Argentina 47 Co ier County Case Studies A Argentina AVIAREPS main objective will be to develop and promote The Collier County by promoting the variety of activities options of the county, designing innovative commercial strategies with tourism and non -tourism partners TRADE & PR EVENT Ethiopian Airlines, the national carrier of Ethiopia, is the fastest growing and most profitable airline in Africa and ranked by IATA as the largest airline in Africa. DESCRIPTION — Ethiopian Airlines launched online operation in Buenos Aires in March 2018. Our offices organized a flight launch event and all activities related to a new online operation. OBJECTIVE — to reinforce the relationship with the trade media, the industry and the traditional media, bloggers and influencers. Get the News to all the market ACTIVITIES — Baptism of the inaugural Flight, received by the local authorities such as Ministry of Transport, Ministry of Tourism, Foreign Affairs Representatives and the VicePresident of Argentina. All women operated Flight due to International Woman Day. Cocktail and activities as ribbon cut at the Airport and checkin in events. In addition, we held a lunch with top 100 travel agencias, reference of the tourism industry in Argentina, to inform on the product, services and benefits of Ethiopian airlines in Argentina with the new Flight and all the international network offered. President Macri received the crew in the Residence of the President in Buenos Aires RESULTS - More than 20 articles published in the month of March 2018 in magazines, newspapers B2B y 132C. Ad Value of US$ 440,000.- Launched with 5 flights and in 3 months turned to daily Flight. After 6 months reached 6,21% Market share to Asia and Africa, Top destinations &market share to be BKK 21%, DEL 24%, BOM 19%, CAN 13%, SIN 13% Macri reclbi6 a la tripulaei 50 de Ethiopian Airlines en su primer vuelo a la Argentina TRADE & PR EVENT Chile Winter Season Launch in Argentina To communicate the Chilean winter holiday season to Argentinean Operators and Agencies. Execution and Results: We organize a presentation event in the Chilean Embassy gathering more than W 100 tourism operators and agencies from Buenos Aires and Greater Buenosvp@� t Aires. MA Following the destination's presentation all attendees participated in a business roadshow with Chilean service companies who participated in the visit. Operators and Agencies had the opportunity to meet them in person and arrange commercial deals. 48 Co ier County As part of the event, we developed different attractions in order to show Chile most important attractions. Example: Wine and food testing sponsored by Valparaiso region, Snow Photo Opportunity. A Argentina Leisure Buenos Aires Latam Road Show Dubai — May 2019 Background: According to the growth that was taking place in the market, it was considered the importance of coordinating an action for tour operators who manage the leisure segment as well as MICE corporate traffic. Objectives: Training participants and update them about new attractions, Expo 2020, and how to sell the destination. Strategy: A cocktail followed by a presentation of the destination took place. Agencies were grouped in tables of 8 each and participated in a "mission" to develop different itineraries for a variety of target audiences. The itineraries were evaluated and one table won best itinerary presented. The prize was to participate on a FAM Trip to Dubai. Results: 90 Travel Agencies participated in the event, mostly sales executives, product managers. All of them in need of detailed information regarding recent new attractions and about new developments of the city and how to sell it better. Few of them new about the Expo 2020, so this event was definitely worth it to them. MICE Buenos Aires Latam Road Show Dubai — May 2019 Background: The MICE segment increases daily worldwide and so it does in Argentina. Dubai is an exotic and a desired destination for these potential customers having the possibilities to offer a variety of options. As per this reason, a specific event to them have been coordinate so as to be able to generate a liaison between them and Dubai Tourism Office representative and to offer them a targeted presentation of the destination. Objectives: Promote the 2020 Expo and educate the participants on possibilities to develop MICE actions in Dubai. Strategy: Dubai offered a private lunch to TMC's and Corporate Travel Agencies and trained on Dubai Expo 2020 and the destination. Results: 10 guests attended, all Meeting & Events Managers, Sales Manager and Directors. 100% of the MICE companies approved the event. They were in need of updates regarding the destination. They were not familiarized with the Expo 2020, and understood the bigger picture and what it will represents. This was the starting point to understand the best way how to work groups for the Expo202O. 49 Collier Count", z .r PR — PRESENTATION MEDELLIN Objective: To communicate Medellin's touristic offer in Argentina Execution: We conducted a press event with more than 20 journalist from national newspapers, trade publications, tourism magazines and blogs, social media influencers and news agency's journalist. The meeting was held in a downtown hotel and consisted on business breakfast including a formal presentation, Q&A session and the participation of a "Silletero" from Medellin. He is a very typical craftsman from Medellin who builds enormous flowers arrangements. Results: More than 20 articles published in most important Argentinean media. TRADE SHOW SUPPORT — VISIT FLORIDA .doallop Argentina r r' In the framework of FIT - International Tourism Fair - we were contracted by Visit Florida to assist during the Fair and during the visit by Carolyn Jones, Visit Florida. We prepared a special schedule of meetings prepared contemplating the 4 day Fair. The meetings were scheduled with tour operators specialized in Florida, members of Visit USA Committee, authorities of Argentina Travel Agency Association, airline partners as well as interviews with trade media. To all the scheduled meeting all Florida partners were invited such as Palm Beach, Ft Myers Sanibel, Naples, Ft Lauderdale. TACTICAL PROMOTIONS Objectives Ethiopian Airlines, as a new Brand in Argentina has needed to diversify the marketing and tactical promotions. We as 50 Co*er County .doallop2115 Argentina representatives have worked in seeking for key partners to leverage the investment and target the potential customer. All 132C activities with high yield clients. Activity: 2019 FIVB Snow Volleyball World Circuit (International Volleyball Federation) Argentina was first country in South America to organize a stage of the FIVB Snow Volleyball World Circuit 2019. The World Circuit will feature only 3 cities around the world in its inaugural season: Wagrain-Kleinarl (Austria), Kronplatz / Plan de Corones (Italy), and Bariloche, Rio Negro (Argentina). Great visual display, fun, entertainment and international projection are some of the attributes of the new discipline that has Olympic goals in the Winter Games. Activity: Porsche cobranding action - event in La Plata car racetrack, where new Porsche models will be presented during one week having 50 people per day on this top VIP event. The new Porsche 911 model was presented. Ethiopian presence with flags and showing C9 business class product among high yield customers Activity: Ethiopian Airlines sponsorship of Polo Team - high yield customers PR— FOOD EXPERIENCE WITH JOURNALISTS ACTIVITY — The idea was to find a orginial way of showing the food and beverages offer of the Area ofm Araucania jn Chile. We invited 10 journalists of travel media and Food Magazines to be taken to a restaurant and experience the food of the Region. The guests prepared their own cocktail and appetizer with the ingredients given. To finalize during the lunch, the Director of Tourism presnted the destination showing images of attractions of the natural and 51 Co ier County cultural resources, apart from the Food. INFLUENCER TACTICAL ACTIVATION Background: Every year, worldwide tourism industry players meet at FIT (Internatinal Latin America Tourism Fair), which alongside FITUR (Madrid) and ITB (Berlin), has grown and consolidate as one of the most important expos. Objectives: • Launch the promotion of 20% discount for Argentines traveling to Chile, taking advantage of the opening of FIT, the Tourism Fair in Buenos Aires. • Target promotion to general public. Strategy: • During one day, 10 models dressed with Chile t-shirts made a big display and gave away magazines to people in the streets of Buenos Aires and next to the FIT • After the display in the streets, the models made their walk into the Fair together with our Brand Ambassador, Catherine Fulop (top model/actress), who launched the promotion at Chile's stand, together with the Chilean Ambassador and other authorities. More than 30 journalists were present at the launch. • We developed a webpage featuring over 200 places between hotels, restaurants and retailers that offer discounts on Chilean regions. Social Media: • We developed 2 videos, previous to the launch and post launch of the actress promoting the offer, which were uploaded on YouTube and in Chile Travel webpage. Also, a series of 12 tweets were displayed in her account A Argentina � jiliNCREIBLE X% �R k a,7 k n Co ier County Social Media Development in the market — ethiopian airlines Background: AVIAREPS handls in Argentina for Ethiopian Airlines the account of FB, IG and TW. On a daily basis and through a community manager we load special fare offers, product and route launch, cobranding and marketing activities as well as engagement promotions to increase visitors and followers. All accounts link to the local web of Ethiopian Airlines seeking to convert visits to actual websales Objectives: • Increase number of page likes • Increase engagement Strategies: AVIAREPS' digital strategy is based on research — assessing what is working and what is not, assessing weaknesses and strengths, analyzing opportunities, and then partnering with digital and trade partners which have the necessary digital power to drive significant increases in engagement. To present clear goals to Peru Tourism, where investment was secured and optimized with co-op partners, and results and monthly progress was monitored and reported in detail to fine-tune the digital strategyfor Peru Tourism in the Brazil market. RESULTS 1st semester 2019 IG Number of followers: 7060 organic followers. 33436 people read us 31 people access our website weekly 1833 people search us 67470 times our publications appear Drawings were held in conjunction with several accounts of influencers and key travel accounts TW Number of followers: 3418 organic followers. Impressions: 489146 impressions. Our tweets were viewed / read 489146 times. Visits: 16536 people visited our profile. Mentions: 2654 mentions FB Number of followers: 673 Reach 29,733 accounts. ® oar vQ� ri}tl.. r..r..r.rr.na.n usrw. ..�u r�iwM ~nw� nK.aRW tlMa wnM' � u �r.pW Ntrn Nw.•dwe V'.r wnT. .q.. VWY A Argentina ethiopianargentina 20 /253 7.060 3.296 Promociones Editar perfil Ethiopian Airlines AR He-orn-a #PolfesVolar #Flyethioplanairlines Descarga nuestra app J formsglejKPAArrVonimNApjQL6 Carlos Pellegrini 1135, Pico 10., Buenos Aires, Argentina M TnnouccrON Nueva SmVolley EmlN fiesta.- Sao Pablo Gbnnicerso,� Correo electrdnico Como Ill F 1 rAWJA�P"03 w' Ethiopian Airlines Argentina yet„ �oula�a.g H. ela;er. r vexes. ,,g.e. esro O Ciudad Aut6noma de Buenos Aire 5' ethioplanairlines.comfARfES 200 Gente oue sigues 3.418 Seguldores Tweets Tweets y respuestas Multimedia Me Ethiopian Airlines Argentina @e.., - 27m dnl - Atenci12% off Johannesburgo. La ciodad de oro le astA esperando. nv;ajar #Vaferos Njohannesburg dflyethiopianairhnes fl Q 4 0 i Q coo p nne R /f'�lua /,wls M/FrN■aMW /riN �••w•�e61.pn�tlrss m/a IgMryiMwrlF+apM. M+rMwewwr�r.H _�r'nN nwnnanienn.....o a.xrrra I',on ELM C•�l p ,i5 wry iw Wi9.Y r,�rru�nr tlinwia PMf IMYNIE � Y OMa. ^Nn 53 Co ier County Company Registration A M Argentina ADFhiNISTRACI4N FEDERAL DE INORE805 PiJBUCOS CONSTANCIA DE INSCRIPCION `u IT. 3OLr 72977-8 V14REPS ARCENTWA S.A orma Jurlcica: SOC. ANONMU ewe ondaro Sacral: M12-2010 IMPLFE5 CUWGIMEN FIECMTRADO Y F6r.14A 13FALTA ' ANANC{AS SQCIEOAOES OX2411 VA 03-2011 REG. INF. - PARTICIPACIONES SOC.IETARkAS 0.32Di1 ;LEG. INF. - PRESENTATION DE ESTA003 CONTABLIES EN FORMATO POF 03-2 11 C,. INF. - REGI WEN INFORMATIVO OE COMPRAS Y VENTAS 47-M aMPT0.A LAS CIAINMCLAS - 893 Wma ;tEG- SEG- SOCIAL EUPLEADOR 00-20I Cunvbuyunie no a npwado en h75 barLefivos promxxxk4es INDUSTRALES estanleda 9N Ley 22021 y moddicshcries 22702 Y 22973. a Ia Fecha"Finasocn do Ia pressnla ❑crnt&ncta Esta onnstancia na da coo ma der la inscripeidn on: j Impuesto pianos Porsonalos k Extorioh2acion -Ley 26476- do corresponder- dett'anin Isolicitarso on la dope ndoncW dondc so encuentra lnscriplo- - Impuesto a las Gananciaa- I# candicion do exenta, para las ontidad-as onunciadas on Ica inci:sm b), d)r e�, 01 g)r M) y r) dal Art. 20 do la loy. so acrodita modianta al "Cr}ddicado de ox"clon in 61 Irnpuoslo a Ias. C,anancias" - Rcsoluci n Gamerall 21$1- cr r OAwicm§7N�+rr,.ia_oriT-AL rreq tF.'" ■I rilismOF .9ERVrFW WNFUNINMAYUSDEARYVD%mlFrCAr<QP 610+40rA544Xb=+ _ i4 RMrI� +IK� ennrYeir _ Dam6clxo Fled PELLMMNI CARLM 1135 FA*grTO OOa-CIUM AUTCNOM A BUENOS AIR ES 54 Co ier County Argentina TAX ID Registration DIRECCION GENERAL DE RENTAS - INGRESOS BRUTOS 1- SOLICITUD D£ INSCRIPC16N 2• NOTIFICACION DE CAMBIO SITUACION EMPADRONAMIENTO la f li m recolof ; , N° DE INSCRIPC16N I 12 7 2 O 3---:)- RUBRO 1: Datos de! contribuyente ❑ INDIVIDUAL CASA MATRIZ N- DE C.U.I.T. 3o—j I-4 2 O . 71 SOCIEDAO ❑ Si ❑ NO ❑ W DOCUMENTO NACIONAL DE IDENTIDAD D.N.J. ❑ L.E. ❑ L.C. ❑ ❑ N° GUENTA DIRECC16N NACIONAL DE REGAUDAC16N PREVISIONAL L_ APELLIDO Y NOMBRE 0 RAZON SOCIAL I AAA, 10 S—-ARLF—N"f--i -JA 2. 4s, Sucesi6n indivisa: ❑ SI ®,NO DOMICILIOCOMERCJAL: GALLELAL- ICkA, }AQILF40 �C w-,To PUERT-A �� J AISO � - I OTC.; `n��] TELEFONO ALLE BARRIO I COD€GO POSTAL] r 4 V `j I _ USOIDGR RUBRO 2: Datos ❑ PERSONALES KDE LA ENTIOAD FECHA NACtM€ENTO L_ I I - I SEXO ❑ MASC. ❑ FEM. NACIONALIDAD L_ E`.STAOO CIVIL ❑ SOLTERO ❑ CASADO ❑ VIU00 ❑ DIVORCIADO - FECHA CONTRATO SOCIAL tNSCRIPCI6N REGISTRO PL BLICO DE COMERCIO Fecha Numero DURRC16N EN ANCS An6n7 Cam, Acc I S.R,L Cn�ectrva Cap a Im Cam. Slmp. De nacho A ... .r nn Cmperalm, Ea Mina Emp. EsL lPm- Nat. en. Orras 9 C I D E I F G H I I J K I L ,m GA;LLC -A A PDERTA L � � D I Pisa per,. DTO.� _I TELEFONO� BARRIO C6DIGC POSTAL! 1 �� I CM16GRALLE 1 - L RIBSRO 3: Datos relacionadas con la actividad VSO �GR ACT€VIDADPRINCIPAL I .Sef4,ruo& tS{c±S Jlae COO. ACT. PPAL.I i AGTIVIOADSE;CUNDARIA COD.ACT,SEC. FECHA fNICIACI6N ACTIVIDAOES CIERRE EJER, AL$ERGUE TRANSITORIO BILLAR•POOL '. .. �0 i 1 3sa Mas Catag, Cdc. Hh.t Ccad. Mesas Gtlac. Bmzcas 10� [o _J 103 I CARACTER DE LA EXPLOTACIONf ❑ I COMERCIO ❑ 2 INDUSTRIA X 3 SERVICIOS ❑ 44 A� DADES ESPECfPi ,CAS CDAD.SUCURSALES RUSRO 4: Datos oornpiementarios _f1 DOMICILIO CONST7LIbO EN CAPITL FEDERA '�-EAL CALLS }Ac tZNO Np 55 Co ier County Insurance A Argentina AVIAREPS Argentina is currently covered by the Global Insurance Policy of AVIAREPS AG (policy is being submitted in this process). In case of being awarded with the contract, AVIAREPS Argentina commits to contract a local insurance as per Collier County's requirements. Jn H1SCOX Vermagennschaden. and f3et•wjbs Ha+•pf%chhArswtWrup Nr.: 11V.VSH.6124273 VbMidoft MAREPS AG oseOSPROW 15 5GWI MUNCHEN rYinldzM - peal e: ~n1arvd*n8dB Un"A psmM L DOC2tUh vOrem VrrswWuepsumew: lhnntlptxradydon•H rv+p (2 - face masmert N 41.000 WO.00 for VwmOp nmdWw Wen khenrWphr) - Eip radlid— E 100 000.00 for SasdMOSUre War 2erNOru+p der webe4a 100 000.00 for VlsraalMlMadli Wn E 100 000.00 fur SO- R - Ms I bo Vw1ust van Dokumeelbrn 4 100 000.00 fur Kaafan bi RsprMMcrasch+pen E WO 000.00 fur Yarkagesba s nepen der Ver%aung won 4100 000,00 far 9MMm elrefrecmicher Verwdiprrp SeWft 4 5 000 000.00 fur Permmm and SwAschaden ted11 M4�achscl+edenM Feet -SS N .00 fur VW AIMMIdd" Fares je Venlchenrlp" 4 5 000.00 fur SwAsdiidn SvibstbehelC Fell -SS Je VON&M rgMM 4 5.000,00 fur Pena stwoo Ml Fes1-SS M — .--rerWWW 4 15 000.00 hx ScWidsrt rer 0WWftA ar dM USAIKMMM Sink- der Yerslcherunq 1. Jarwrsr 1 Ab1s11tMr YaraislMrYfap: 2022. 12.00 M 12 00 U1r Malchste canly►.0 t ,Mrxm 2020 P"ruegsgrund -" Laacmf� harungsbodpung*n: loimftrM b7 HW= Vw02r201x alldlea a Decku ir� SisAa�sHewchnuny, 1fredu Faatof"-) M.+des4gm4 hMtla 1z wellwelt 1 70 0.200 4 19 900.00 455,08 (ehne USAPCDNJ Umast: USA) Kanada: 41 U& 10@.M 0.4761 VMW 4500-00 Beln►bs. Hahpflrchtventcherunp 1mook F~ 04 00*9060ft wslrlrra Umaati wattwwt 1 .275.7M.75 OAM 42.is 42S16.36 Johns USArKanado) Umsah USAIKanada. 4 1,M 1 22 0.092 R 4"OA Jahresnartoprtlm4- 431.11 Vera+ch*runpaa1e11M: 1 45.51 0S �OiMamlpramN _ 437. }6 Sehadanm*ldunq M: MSCOX, Arnuflsbsse 31, M6M MWxtwn T •410 {0Me 64W 300, F *0(000 54M1 399 MOM Mn, lb. 8 -0- bar 2015 Sags 1 VMS reae� Y aerwae AtwAYW !1 T-araaa/M lase! NS o...wre a ft . ydlshr • wMwl oiwar AWMWWW 1MW"" NM =in ew letlra do urw, M 0OWN �!�}�M��W�rr�r��rrrr,.e�+� 4-N Aft �rnC� .—A . R.W...M •ergM r wr�`r w Cwrew�li �� A��. 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HICO Haftpfl ic htve rsiche rung Liability Insurance Versicherungsbestatigung Certificate of Insurance he"itrnehm."I E13S AG AAWEPS AG wm*W, 15 JowpFgp4m 15 MQHCHEN WMI MUNCHEN rI L Msith■runp»[IgilurFt�Fl�f Pdky Nkmwx! Hy V$Fi $1?d77y HykSFigi��273 armejem fAarrciai LO8e65 wnd Saphw.F~ {mhl MwN jch*4h*d.nJ I bogft IngW irr4 property awnacr# Im7kxWq G*ww # irri.FChMgrtgPMMM• #w iM�od E t 000.000.00 iiw VwmPgww4dQdv- ! t,000,OW.i7d For firmr_W 'csss* E 1.0% W0.00 ilk Pwawwn• wv Srsl+chw+ Ind 9 5.=.i OID br bpr)ii V"Y M14 d-.. p. MleNAOW04dm? kWIA Q 4;W.— iq...btld 1 M.slmY.runs AIW*pie t_Ynn wmMmhle Vemehe r muhle 1 Jarlu&r 20' 9 bin 1. JMMWr 2i1e2 I 'SI JdrNk ary 2019 ho i et danuArl ZMU 6cftsbe "ltlgilml nrut Due Dm 1 danuar 21M. 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IT- UND 7ELEKOMMUNIKATIONE DgENSYLEISTUNGEN VM%-& ru ngsacr utz bestehr auch fur HaftpiErntanspruche [,egen fplgender T*mgWilen tunes Tskkomrn unikaUans- ader PT-Unlamahmeni5: Handel and Sc*- and Hardware: Modirvuehrlg and Implemermerung von Saftmire: Bermunp, Swulung Analyse; I nternet-ProvidingDien sie: Weccisaign end %N4ehp4lege EWrab van Rechenzernren Datenerfassung and ❑aMribPargeiltirrg: - Einfichtung and Orgar, i�Ataon won fVMZMFW Dies gilt auch fur Ansprpche Suf Sdftaden&SaU. wen,. KK das Abwerthen wan der werwrrbarren BasehafferhPr 4on 98cnerl. Llefwungen auef L6wiungen verschuldensunabh2ngig gehatlel weroen muss Fun die TengkeMer flls IT- and rek7kommwnikaliar%unnernshrrren wiry in Erganzung der wereinbawn Varsinherunggbeuingungerl kuln Versichwungsuhutr gewdhri fur = ArWruche oegen Produktrehlern I 6 Hardware, Saftwaraj this ansaehrefSlieh im VGWN,o4rngsb6re[ct ernes Drilten (z. B Hersteller Oder Lleferant) I n, saweit der V~or ongsrrahrncr aulgrund vanraglicher vefein6en ngen euf seinen Regressanspruch gegen dmmen ❑riltun worzichlet hw, - Anspl oche waggon der, Ausfells Oder der mangedldp@r4 SersAstellwt"q won wwrnblprovdiN• owr Tblv*c--unikalions-Dienslleisl. ngen du" prylt titmAs der Swailstallurg von b$„den. R9uml€hkaiton Oder Iechniseher InfiraSl+ukfWlF (z.8, Y omm, and SifewliaAersolon) dutch Urihe. s&4*A der 1lersiehsrungsnahmer sufgrunf! vertragkiriw V&av4bWurpen Auf aewtan Rogrekaan RbM gegen diestin Or lien veirzlchlet hat: - AnteprWw wQgen $rhAggr. aulQN1di wilig0trischM bnlswerrder Slranlee (L.6. Slrehlen raummliver Staffe) eawke elektromagn$I.scher f@kW. • +` wwrUch[b +n IegkOrem Iu88mmtnhan¢ mA der Kao[rdinatpn over Siewenrrq wn Luftfahrzetrgen (eawohl In der Luft eowro am Baden } 7 MEDIENAGENTURDIENSTLEISTUNGEN Veflrchenrnpaechuz beelft eUGr file T#tgkeiWn in 64r 44artl W4 - WdbNe nNM a1L WMdeni;mnlur, Public•RiAltkim-AgemIur. fderke"-Agenrur. Gfallk Demlgrnr, YYsb-Dss fuf eder 61arki fgrKhunminypgrr Fur die TMigkeften al! Woftrwsprltirf lwrd In Efggncung oar weroinbaAan li�laNJYMllllprtiedkl Mgj6n Munchen, 16. Seplemoor 2019 Set* 9 von e hY.n to Adir.w Arrudrrrdildsr r+r MW 4. M or, oa Mli/�Nd..ulp fllr O.IA.ch Wx1 aDSM wk. 4. F `N MW $4 $4 4 F 19Q DftffidNifti a mNxw na4v*&e, , ed IIIMI+ohllyA 4r•yip.��a.f i..rlrF.n[ Ali Mi 25 >r P..-.d. W-fdM*11.4hl.h+l+w+�....r�u.�[r.�„y,*,..r�M. MI Cwnlrr� w � Mww �lywaw..l.rn •I.+ rl�rd•.Mrynnn �..errw,.l.[ r +Ir...� YJ I n ia.�yr 4MN'MY�+^✓'�#r �+�• A thFMr •11. r1 f rr..w � • -.raw. lyy, Lr+�rr� ^—�.w.m 1�[N•.nlj hryr.a,f �w'n+„Yuri.�r. F.W Yn.m 'mow v[.,�.r�� •l.Ir'. OMIY. rl.wrl rlx�Vr�Y /IGMM�.r' .wM.Y[ME I.or�wur... NIY[.rw.M[ Vyr4 +IY� 59 Co ier County A M Argentina Il' HISOX VERSICHERUNGSSCHEIN Vermcgensschaden- and Beuiebs-Naflpgich%43rsicherunp Nr.: HV.VSH.6124273 VersicherungwchL.rz gewahn fur Amvrorne weWn Veroffepllic�r+un"rl '.'erfaesurgsfeinrMew, rassisrisaher odor anrisumlUsdmr I nhatte; AflWQChe wegen n IeW zulrefrene0r Viceheisagen oder Berewnungen hinsichflich In Ausa*ml geslellLer Gulschelne, Rabalte Oder sorlstger Gowinne w der 5Werbung, bel PTeisa.sschreben ceder sonscp n Glucksapielen. - Anspruche wegen SchAden infdlgb ren ALoWburlQen, Gewlrvmrigagen Oder der Orgarfsarion doer des Ausrmtens van Preisausschreibeq, LoMfien odor sormtU lrn Glk:kmpelen. - AnsprOvhe wegen der UmsefzunglAusfuhrung von 6iretlma&g- ued Leftrshop-$ewes 111. MITVERSICNERT€ PERSONEN i TOCHTERGESELLSCHAFTEN J NIEdEPLASSUNGEN 'M mrtverwcherie Persanen gehen auch folgende TochtergeaellsCaRen, Nledtdosstwgen vnd ' Zwrigatelk+n' AVIAREPS Belgien AVLAREPS Canada . AVLAREPS Schweiz AWAREPS Ostorraldn AVIAREPS Prog • AVIAREPS Urlgsrn -AVIAREPS Sehweaen AVIAREPS u$A AVIAREPS Nlede+Iande -AYIAREP5 Frankreich -AYIAREPS Indlen .AVIAREPS Mealko • AWAREPS Sowh A%ca • AVIAREPS Turkel AVIAREPS Chile AVIAR EPS Myenmar (60%) OMAR EPS Carlgdu (?Hk%) AVIAREPS Guarpzhou (00%1 ArVIAREP5 f3aaka (80%) I VW EPS Thailand (100%) AWF ERS Finland q l DO%) AvWkh 4m F-SPww S. L. • Fk Swvkos Mumhen AWARE PS Toiaiim 13mcH AVIAREPS Tourism Nie "redo ffl%) • A ymnet Morcftn { I-OQ fe} - Tourism irl i an Adam AVIAREPS breneh 04k5a PASWnd-M8Wii1 (100%) AVIAREPE branch orfloe RuWand - St Pehfraburg (100%) AVIAREPS branch offkm Rus"nd - Kaian � 100%j - AVIAREPS y.p.zoo PoMn AVIAREPS branch offrda Ukraine 41W%o A.VIAREPS Mglaygia AVIAREPS Cokwftlrt SAS AVIAREPS BrasAlrn 150%AYLAREPS Ad. 5D%Avianet GmbH) AVIAREPS Argookiron(70%AVLALREPSAG. 50%AomnetGmW) AVIAREPS K K OUNI Toklo, JgmrL Munchen. id September 20t$ So" A von E Huse, !A Ad— Ariilrrrmr 31 T 4flon5r G Or No Nrdrrl ...N 1. LYa h" e"jq M—MA F -o to H " 91 at rp Mr1Rl4r+allmkrlllpl�f n W RMre-0.4p.osd. w,eeae UNRa Mlra.exM Mal+r�.•nlra 2M426 wrwr�rwxlar �1/rwlw/4 WrMvrl ee ri iir•x aw ��•wFr w MYI�•NR ISJiJ u•Y�wt �M� M w•r'141/�� xY.x",+iY�1YA•\I /M 4��r..y.n.a ya+nc.Y.+r+..xlrr�rw r}'!Glr r`lti�4M��MrY�AIshM iYrl��ai rlrn+Y Ir,RiyrxrjMr 1(�� 1 iurr•pra U.�r•+gvr .•r�w.y Myia•M rrwE.�Y r1YlrYr.r.w. MtlORYY IVY�YeiFk uTy11rc [nF44/Ir.rl, rrwRrr uYrl YR ra.. rr...• -.nrw uw«w-. 1>,nw w r ter. 4+r�r 60 Co ier County li A M Argentina X HISO VER$ICHBRUKOBSCHEIN VefMOgOM8R.+BUrin- uOd BuIn*M-+aWichlversicheru g Ne.. HV.VSH.8124273 -AVIAWMD LLC (5C%), New York AVIAREPS Tortpaa, Bfltan Virgin MMn65 (60 �} AVIAREPS Tokyo, Japan;Gor%) AVAREPS branch uffkae Shanghai (60%. AVIAREPS branch office Beijing (50%6 AVIAREPS branch office Se Dail f60%) AVIAREPS branch eRke L]uGet (0%I - AVIAREPS branch oRic* Tarper{fr0%) AVAREPS tPly) Ltd. Sydney (945Ay AVIAREPS PTE S"Wore 460%) - AVIAREPS markepng Garden Guangbaou AVIAREPS • Av]atlon Tourism d, Travel Markemng Ltd.. Mumtem (Ind+el - Mam and Partner GnlbH. JoMmIL#prlalstfarA 15. B0 M M&wj',nr% AVIAREPS UK MMIngs Lld AVIAREPS UK Ltd AWAEPS Ponugm such" AV'IAF*-PS Thailand Hokding AVIAREPS Markel&V Garden Halding AVIAREPS Tunbera Sari AVIAREPS Aknaty LLP AVIAHOLIDAYS LLC Ukrane AVIAREPS Ph&ppwmm Inc. AVIAREPS LLC Azeroaijan III, 6EDINGUNOS, UNd SUMMEN-baFFERENIOECrUNG 1 DIFFERENCE IN CONDITIONS AND DIFFER�FbCFINLlWIISIDOOM 5 AualoOd Pik ml!Nwa.rpa@rle Tothler9*a*IgcneAlmn lino Nleamrramungen In, Auslar}d bestehl Vff5IrMCrurlg&SChLf4 1a Troia V*tlkltiMmirgevmmag, aowert dh Eh die im Acos4and bmstshmr}dmn viclefen Varsk&rarrurVvertrilge AuFljhrnd des Umlangs des Vers�rlimr ingssehlrttes odor der Hd+wdgr rtrfembatlan 1l*rOdWungmeunkr}an kein Verelcherungmalutt bmarent Vo mu#aeglur}g hlmrf¢r ssl, Class fuy die au6erhalb Cms 4�uraPgLychen WirLych4RYreyme# ygirdgarlen -nirvmralche+tsn TechtergeaellmcnaP-snvnd 4ia%rNk!L9ur5Qen nine Iur amwnc4n- and SechschAdan m.t minmr Vemirherwigasymme oqn m ngesrmra i 0W 000 E JR OU& ,LSD 4ealew DI# Wfo7br1rtllY 4iamis VeOregul kommen Aur our Anwondung .aweli die in den Mm"ren ver*Inbarlm� Sulbsthelmlrqu-jon nledrlpar vnd ahI die In d-omm WtjjICh6rurlda+Mrkfsg ver8lneam" Sabsibet Igungien Kern VnrelchmunpMchutt bestm•ht, vowed kmine I•eLstung Illicitit wegen OGIlegenhe.bverbsULorg aka ■ndermn VursichmrungevcrtrrlWn beatehk jV. 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A—lai wJ - dallui ider i 3wuui i i U—ILI dw uh Js-- VerSMlfErurlg9dBhm9r an die im jeweiligen Land guar,tcdge Behdrde abgefuho werde++ Die Rondsdmlltad-Klausel findei kaine Anwendung fru FornbergeseikUie%n and Niederlam eigen in don tandem des Eurcpaischen Wlrtscr•altaraum:s V. EPLJ RJSIKOAJJ$SCHLUSS Kein Verslchen,ngs=huU wwd gewahrl f&Anspn;che wegen der D-ekmunierung Oder 9rlastgung von %rscnan wnhiand Wr+, nfwnf e. qes Bestenens noer der Be4ng4no elms Arb"sysrt72Rnisses. ABWEICHENOER SELBSTBEkALT FUR SACF1SCHAD N RCH+alChpn4 +rom -n dew PGlrl:r Qenannlers Selb mMhM I& SKbKrddw. g.lt IOr Swrdcrddm dLwM fniker jCherl9 teChb f hllt" MR Sd2 ih d& Rur140afvOU444 OaullCrlMnd eel SOMMIMMAM Von SIX FUR verelnban. RAUMLIGKER GELTUNGSBEREICH U SA I KANADA 1. In ErwnAnrung der vorernbarlen Varslchsrungabsdmgungen besrehi Uers.chenngaschure auch 1r AnaprEOw dla vbr Genchlen der USA odor Manadab gelleM ge machl wee -den ader auf der Uerl fen g des Rachts dhmer Smaalbn banuncn. 2. fr Erganxung der vbrembanen Veralchrungsnedrngungen ward kern Versicherungsacnuu gewanrl lOr - Anspfuche wegen der ❑iskriminrenJng Oder BerO.hgvng vQn Pgr9angn Arlheer4 der Ayfnanma del Besmenens brier der Mendigung ernes Arpyusyarnalprig6ee. S. CW Mrlde9rl6Rlb9lbRhaR fur O AWrQ rl.r. d* or 13 rKhMn der USA d44r rf,a OMO p4hgrl4 gporn&Mt woW.n odor out der VerhoUung dos Rectos dkser Btaagn 6ernfren, betrigt E 15 r]Da 4 Sawen AnsprOche vor Gaachem *or USA rider KwMirlM "ria gamacht warden wordmrn dla d"orcn vaatehendmrn Koaman buf are vvgWbWM VM%Mh ul MMrha Oder EnWOk&dIpurlgagrmrxa angvechnat. Munchen, 16 Saplmnhar2019 $glmb 9 wort o A M Argentina -Wqm PA Ad—" rv,hd.dr]I 7.41 OpwN$994190 MlaerlrrkYM.p n.r rhhl.WN—1 ecn 74 1A. h.n P•46(DOM UV rM rym .r.*e.�•nhrgr« t>rtinwv-0 Is NK ll+rh 9i RN1!lpYtkh Ai l.6-4,1 IA.r — rlHb ).1 E'75 r r.. hAe..; IM•E rA �I w M .w�h FYy irplYMtkwHrwTY+�r �wr� A� l� >tir4. W .lx {ix��wrJ x. lwi�MNi 1CAL r�rw.� Ilri• M it /4.�. N h.rnrw r ba h.sn.lrFll4wlr/1w�] 1.1 ��i+.. w.r..,�•.�.-, - w1 hrMMF rr�+*+m 1�lKr .+d.yV1.M ��ww. w. rMlww. wr r.Ml•!A 11Fi-w J+I.r .w+xk. VIF h....�..0 � u�.-r��..•- r� MY4k A.4rh'yl'w J.lxr�rr.�n.4neM hr..xnyrf. �1..Il.ra Ain brl.. rtim.al Na..rr. JYr k4�n.n 4mx } W .i fin.x�.nrLrrrn. hlir.r� r Idrr! I..r YIrrW 62 c0 ier County A Argentina SPECIALIZED EXPERTISE OF TEAM MEMBERS AVIAREPS ARGENTINA TEAM FOR COLLIER COUNTY Micaela Poole General Manager Argentina & Chile Micaela has more than 23 years' experience in the Travel Industry. She holds a Master's degree in Strategic Marketing from the University Polit6cnica de Madrid. Micaela gained experience working for 16 years at United Airlines in Buenos Aires, where she held various positions and gained significant knowledge in the Aviation sector. As a Marketing, Public Relations, Media & Advertising Coordinator she also developed an excellent network with all players in the argentine market. Micaela joined AVIAREPS in 2012 initially in charge of Argentina and since 2014 is also responsible for the Chilean market. Micaela is recognized as a leading Sales and Strategy specialist on behalf of overseas clients. Prior to join AVIAREPS, Micaela was responsible for all sales and marketing activities for United Airlines, including actions with Tour Operators and trade partners. Was involved in tactical programs to launch New York, Washington and Chicago flights, as well as recovery programs after Sep 11. For the past 24 years in the Airline industry, she has developed an excellent network with all players in Argentina and know-how about needs, expectations and optimization of results, such as co-ops, sales campaigns, developing brand awareness and marketing strategies. Maria Laura Romero Mirci Tourism Account Manager t� Tourism professional with more than 27 years in the market, having specialized in the strategic positioning of products and tourist destinations through her ability to understand the way to approach the most convenient actions to work according to the local and international market's reality and needs. Maria Laura holds an MBA specialized in Strategies. Joined AVIAREPS in 2019 to handle Turismo Chile account in charge of the relation with Trade, to the add new clieents such as Dubai Tourism and the latest incorporation of Royala Caribbean International. Has an excellent and in depth relation and knowledge of the main Trade players. for Tourism Chile. Mariana Martin Public Relations Executive Mariana started her career at Sheraton Buenos Aires as PR Assistant and later joined a well known PR consulting firm for 9 years: Muchnik, Alurralde, Jasper & Associates working for international tourism accounts such as Sheraton Hotels, United Airlines, British Airways and Star Alliance. In 2008 she joined the marketing and public relations specialist EURO RSCG Buenos Aires as Account Director working for global automobile brands such as Peugeot, Volvo or Yaguar and MSC Cruceros. Beginning of 2013 Mariana joined AVIAREPS taking over PR and Marketing responsibilities 63 Co ier County A Argentina She is a very well experienced PR & MKT professional, with key knowledge in Corporate and Marketing Communications. Has a depth knowledge in the PR and Media fields in local and regional markets, including media training, crisis management, media relations, etc. Innovative and creative, holds an ability to work and coordinate different providers as part of the same team: advertising and media agencies, social media and promotional providers, while also maintaining a client focused objective. SYNERGY WITH OTHER OFFICES MAINLY BRAZIL Considering AVIAREPS Brazil is an expert in Paradise Coast, its attractions and highlights, this extensive knowledge will be put at the disposal of all our offices in Latin America. Argentina office will work with Brazil office who will act as and aid and distributor for the other countries to improve the learning curve. This exclusive approach will involve: • Providing all offices with all the information they have on the destination — collaterals, presentation for trainings, videos, strategies adopted, communication template guidelines, logo guideline, report template • Regular calls with the office to train us in the destination, preparing us to implement trainings in our own markets as soon as possible, including webinars • Responding to enquiries on the destination as much as they can, so that they will not overeload the CVB team with questions, team we know is small and extremely busy • Guiding us during the implementation phase so that everything runs as smoothly and quick as possible, also helping in rekindling tourism to the region post pandemic. In this opportunity we wish to extend a special greeting to our friends from Collier County —Paradise Coast. Please click on the image: 64 Colter County CONCLUSION A Argentina Through this document we are intending to show the current behavior of the Argentine travelers as well as the travel trends of the Argentine market. The strategies presented as well as the tactics are proposed here are specially focused seeking to increase destination awareness, increase visitation to the destination, increase average spend and extend the length of stay. Leveraging all the commercial tools with which AVIAREPS Argentina count, the deep knowledge of the local market, the detailed understanding of the main players and partners to work around the best strategy, we will work always in the best interest of Paradise Coast. We will work together with HQ to adapt the needs to the market trends and develop the destination in the Argentina market. 65 Co ier County Annexes EXAMPLE OF CLIENT REPORT r-MUN.wrnT 04 6-184i POST ATIVJTY REPORT Argentina Roadshow ArgentinaSuenos Aires A M Argentina D'1I Tourism q,l _,_.11 gate: May 27" 20'1g City: Buerms Aires From: Attention to: Basic information post -approval Prajiect D48ry iew iPrcc N Ta be provided by OT Ckl LPO # Ta be provided by DTCM Attask if Ta be provided by DT(--M Project Name Dubai Tourism Lersure Event Project MORS May 27th Target Mafket(s) & Target Regions} Buenos Aires Target Segment(s) Trade Travel Agencies Partners invohred Erdratm Airline Objeclives and Rationale of Activity 1- Show and educate on the hghhghts the deslinainn oRem 2- Appirooch travel agencaes ac ual and patenual 3. Reinlimme the varbty of target sagments Dubar offers 4. Undmwtand destinations vmh which Dubai competes and why Activity Type Cocktaf with Travel Agencies Description of the Activity CzwAjml farawed by a preserklation of the dwomaton, EmreLm presmied the MR opoen and product. Agames grouped in tables of H each and partrcrpaled in a-moerDn' to dowilop d ffmwnl itineraries tar a varrely of target audiencee. The itinerarbs were evaluawd and one table won evaluating the mnerarV presented DTCM's Budget ToW Aothm0pn Amourrt Partners Budpat Expected 0wisomea vs Actual Outcomes Ex peeled. Ouleome Actual Cluleome Comments'fegdwo Expected 100 agencies M egencma turned up all travel VerV gaud assistancg, TJ'rr tlminq aganams touted in City of Buence went well and guesm urgrs r' Aires mY4 gurroun4n9 Yr4mi. exwjly a while before er4W Ink workng day They were pleowd Ow eMgnt did not extend tao rnwh Arlo We evening WAREP$ wiKuwlm eitenaeo suppor*cj DUBAI eaecvuve% 4ur'l'ig Its 41yocuuons In the laill"ng a lwifies 0 4974 Q01S55P A4g71 42j211x1 a-ryW.LjGril"riwfi" 0dLGMawrdMbe W00 P4,DA10k Uir 66 Colter County A M Argentina Inv trees reneplion and ameddation. Insure event sealing on hme_ technxat equipment decoration. etc. Supervise hotel services were offered and served as planned. Assist 17LI8AJ and Emrates Airline execuuves dur" their presentation aril Mission expranation by distrrh"g and explaining the activiiV dynamic. MaWial and gills distribuUan Ejcpectea Outcome Actual Dutc itne Comments;Feedoack How many media expected M3 media invited Haw many �nterv!ews scheduled? Na interwews planned nil Scheduled Actual Sp4and finclude all axpatndilurasl LAB of Expenditures Ammrk �AED) 1. Hotel expenditure US$ 6016 25MI.211 2. Bannera US6170 64-60 3. Print4r materiel far Missian €vonl {US$ 51,90) IM-52 4. tilalarlA transfer 3 Parking USS 16 5E,64 TOTAL: 2U35.26 Canelusian & Recomman OwlkMatt" Dubm nPrMrrtetiva., Emreilna Art m raprawurty 0Yw and more Ow 80 aigencM wmr4 PMekM SunUT4" Pid medq YY" !notled Aga+icwg worm axtremelp intereseed rn the 4astiri4 iqn a�thmgh *Erma know rbaut gm ge*!!natrori they truetgq Were ii ar*gSy% TomethalO now to leal+n . . r r..r.,'.:,. . , A , .. i ..-:i: ! i i . 0 iv • ' AS ® PO 591L Ck". u 0112 67 Co ter County �v A M Argentina FindingsfLsarnings We nad many confirrnanons the weak before but did no! have time oo send rmconfmnahons that and Challenges same Monday Anyhow the number of ca Ialions was as expected. Partner's Feedback Agencies were very impressed xmih the wfonnarinn. Some had knowledge of the dasltmak n and air Finadback from the offer of the destnelNnnb9ox" fir leelre. blemwe and aorporale athers dmouvwed new Gueele actIYIVes wtthln the ciVOWOMMY dp6Orffi for ddferenl type a1 dien s. Emirates Airline who YAW p "W efras rdnfumad Mre mnnecmay of &,ends Ares with Dubm artd allayed to reinforce to dsslinmbon Recommendations Cdn5lder a recognWon fortaropsralorsduring the event which in dm ®a umme not wvited as for future the objective was to approach the travel agendas that have contact with ditact cLobwmers. engagements 68 Colter County Annex A. Contact fist of attandaes {see atfarhedI Annex 13: Erenl program flay 27th 17.30 la 21.O0hs Alvear Palace Hotel InvKallon sample i iCQNULGA DUBAI! fume SELECT" OF COLD SMACKS Car -EA pie filled wdh mushmom duxme pmfumad wtlh lruRte RvaSLetl Andean paprn wilh saffron actapus and yrelWw pepper emulsion Cetieche of prawns and m%issets mLh avocado cream in shoi Cheese and pistachio Vuffks on tnrrontes Jelly SELECTK]N OF H07 SMACKS Bien pastry wilh among_ eggplant and smoked iheeee Lamb kaHas in yoghurt Sauce wRh green tomatoes and anaame paste Prawns in green penko and orntit>.gn CO ranted red pepoare C hrom"Whii of eafmon A Argentina 69 Co ter County �•r COIF PLATE TAPED Smoked salmon rcAstuffed mrh trout_ candied tomakoes and basil HUT PLATE TAPED Baby goateonfit an pdata emulsion perfuned with tn9ft MINI PATISSERIE Eclairs- Macarons Iraspbemy, pistachio, coffee and chocolate] Cremetm de notsina on chocolare croute- Lemon pre COFFEE SERVICE WITH PETITS FOURS Tecivi"i equipmenr 5090 arts HD prajectar, operator, laptop. sound, wireless microphGns. screen Up to 20WimFicannectians of 1fl mh daily F urschanal music 12 Reflectors in the man room and 4 in the raceprion roan (odor purple and hluet Timing I I; IN 16:00 "cepligrl Cold L ant owki y sgtl drinks WPt{Of1 a spee[n and prewntatr9n - UuDdi k n.1-AIive. $MCY wd Wtwrltdti0n Efn+latU Not to serve any hxld durng the ld€00Y 18:45 hi rline Sales Mrnagcr ipeet nes am4 prelim Oinn 18:4V 19:34 Hot a cold. plztel 19:30/ 20:00 MiWon wirntrr, wlvition. . 4y»srS and PI&iyprw W rmuvrs unnoum rrnrni 10'00f20'10 iawwrq A Argentina 70 Co ier County A M Argentina ��r Annex C: Event photos �� PF —'% 71 Co ier County A M Argentina Colter County A M Argentina 73 Colter County A Argentina Co ier County AVIAREPS AG Financial Statement A M Argentina d ' 7 w °a ci c5 ci Omamm oq m �� do_gv Z 0 [) d d o 0 if Lj U Sf S3 47 V ee 9 a " NAg mom__ T I�1 rn O `;� rod of �Ntiri� N L0 W m Z u ci [S ci �i d c5 d i5 A ro Af] a t u 0 � C � mLU 75 Co ier County ILyiAREPS AG, wmkll son Mer Nb+-01nq d9Pr�9 {p1t pl:irl:: iyp� PI Ali_ I r.:.r. Grr� :: ^'in'i [i'i i'ilui iiLh &ltl LB�liill6 �� iiilli LW uu'I liar lilI -:1a z5ggl 7-9 m irx. w ODFU lidAW4 Hit IFKCMa I"rbM' A Argentina v� Pt.Pti-17- MA4. 17• 0101.1 EL- 9t.00...2-0t6 31,p WR a1.im.2n19 PBM690 C.Wrw No+" RPA BUsi FUR E11R EUR IDAF i"A4AM 113-I4lA44 M.002 O Da 3-716-153 ?.BF=s 2.5w.626 63 ah.6Ibj95 AD -MASS 41,Nr 49 5@,1 .607 oul% 17 76A19A17 .¢6Af1275 -M.247,3i7 -"?.3Y7 �.g;i,zae 4b73.ma -onow oA -27,9711tM —17.M320 Cs •1,R6alm -1,4 i •i,s5a2EE ❑.5 •15.8 Nk •136143,70 -13,149796 45.857.m 56"i,9Ti ,A2,567AM id4L9i]t t 12AMI14 CA 55.192 QO 6 o •se,maai �esJo p,6 17y96d HUM 1".W b,s •1•!43 -1,601 -1,6al �15B 3335 1 4A,40a K,057♦DIS .. 12,dBap57 12A9a062 P7 ,T-y115.043 �,1dd,318 �.1 Aq,313 igg?,.m 9d51,Y3B 9�^351.7]9 p,g 1, NDN IAB 90 1.985X9U i U- gpld m d262,44A k262A49 76 Co ier County AVIAREPS kG Rar.oncllutlon of ComolldAbd MR klGdme for the pMiod 01.04.201&51-63-M9 A M Argentina V 2A 4a1&1g Prry uju year IEua EUR C�iimidetad ieI Ircoma {C9i 10971 Am 6.361 73G inlhetolo wnp perm5to de mgrairprd iNWt Qbiad ItAd5x8Gdne9C (ok TreriWoor`4)iffqrunor. (a� 1M.432 -519,Wu Q1horff**4& {cad 1g114,12 -51!3100 Iherearperi mnofNy ntareat (CS) 40" -'28,395 Ih,sWrpAA Wj&NV InhMa9t (CS) $�5,034 -39 .N5 TOW cam"AuNdne#Ineome rA 11,9924C2 8102,709 LhereorpRmmnoitgi-itcros-. {Ckj 1,571X772 9M965 Inaredpart raja;iy i�bvtm, ('Ej 9,3d1,99C 7,8?1.744 r;4rplppa per EM&ro .Innilumd Ea"rys ocr sha-r61ij!mftldll 5..".Ck x6r &3B �.95 Lind used E#rnn[.% oer sFiair V. WrYimn slack P99 &80 TO 77 c �Cty A Araenfina § | \ { • [ | � § � , � F k§ �■ . � . § � � s � ( � § � | $ \ � � | / � ƒ { �i $ t � � � / � ! § } % � ■ $ � $ , $ � � | k � K x Er r 78 Co ier County , MAREPS o,G Gonsolicisted SU mdn#o -of CEmb Flow 31MV2019 Ne Ircomo nr-prame-mi m Ir;argia9 Wd ISO!)?Dle qX9ZI Wt,Is AwlMon -m11np icLpI osxcls UepieC MUM or. rnoi C dI owmir In GMa$o n long Ierrn actauhl6 Glher MD-Unh inrurr a and mama dens A M Argentina Vw 2019 2010 EUR EUR 14,671,030 f�,5Fb1,798 4 d 0 KIM 48Xl +cw.!5n 174,.573 •kOAa15 Lm 4n CSpesal 0 i-mi-a l eW. esseln -8•025 UP lRwmwin #ho;Lurd iriddk9 Leah 9caf :315 zTkO 1,C95,214 Ip.vq*w'D*Oraase ur : ede rEce vab'es 1.$51,345 5*.395 Ircrea�eti'Cac�ayan or"sole p&ypt} :a _ -17M.083 1,7CI5 2.`R Cash f14w From Operating activitWs 8,72&,�1 19,783,166 + C�aBIY lrmPfta Out of ¢dal oFinlangile but largble WWEi r crash ir,63 s Quc of dap oal or'ngnL ial mWs - C95h auCaxs Oul d irvezVreds in lrtargibe erd WnyiHm weals 509,69- A7,L}31 Ceah:-uWo 3 out gFinvaslmo-Is in rirar691 aSW.3-20S,a55 -87.675 Bach Oulfiym.1or Lne Sri-cDab9 Of rnrsoiialr.d zalrvarirS .774,675 _ 0 Cnll Flow from Investing activities 35,llas -1,858,583 COall InIlDMS nck of capild imxease paymo-ils to sludmidaro -b.455AN-7,W.M1 i'b6h Inflow ru. 0 Lont I aCI1G65 d _ C C4ah HOW from hhaneing aclivitles A,4i5.A{q x,fi�fi,5d9 CharW in cas'i and cash equh'ainnls awAm `IM&OW C2rehendCnhegmalnrts&LP*lbbgMhkjOf'!9f 51.2415.7d 26,69f 27 Chnrr3a in casn and ceFh nquivi3i lls Oum In tharigas Irk fl{a" Or C0FrbONM 40R and ch3Nes in -�arrenq cf CASh r.. uvalr.nL• •1f3 g2S � .� axh and cash eqLOW lent$ at thv enid of year 31,636,57.9 71,misj370 79 Co ier County Argentina Financial Statement A M Argentina ESTADO DE RESULTADOS POFL EL >= UCIC10 ECONU-MICO N°9 FINALIZADO EL 31 DE MARZO DE 2019 COMPARATIVO CON EL FJERCIC10 ANTERIOR Ex cn s 3I43-14 rNGRESOS Venus DirecmFas.aJes 1IQTS29K Yentas eucs MvICiaS reJwLOnados i77.967. Oros 1rngresos asp 69E.96ti,1 Cornistones ganadas 15.494.694. Aacims de MArkc" I.14E-#]7, Adm[tistrsa8n FEE M.406,1 CO5TO5 Costa de Prestacrbn de Serr iaos -223_ Rj.q i Cosla de wTla Px4gc5 -208.7R074 R"Oiade h rusa 20011, C�rnas CMIOS de Admuustrgcron (Amnd III -Id 570 82A,] 9 ClasWs a cuenta de TcFcwaS 114nla lit W Gaslas Ftnencrerus ulcuye RECPAKAncxa 11) -1 712 130,33 Reudwq ] 709 301.82 M as Olra Iwerms Recupero do gmstos 2'19 397,6E Ddcrencm de Camhro 63.270,25 FJnffK Cron rmtus to WA dX eredim ZIL M.72 Merry knultado amn del ImpLievo a Ias gananeifu S.120 145,47 Pra1,1116n unpueala a I96 Ranancies -2 389.795 3A RESULTADO DEL FIERCICIO 3.330349.93 {'rc6C+�tln MaLa Owl - ccmudxa Nw,. T6rrw374 Fo1w1444 80 Co kr CAM"tyr A.dminm awe Services Depatneft Pr inerienl Services DjN ion COLLIER COUNTY BOARD OF COUNTY COMNUSSIONERS REQUEST FOR PROPOSAL (RFP) FOR LATIN AMERICAN TOURISM REPRESENTATION SOLICITATION NO.: 20-7776 BARBARA LANCE, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIANH TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8998 Barbara.Lance@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 20-7776 PROJECT TITLE: Latin American Tourism Representation LOCATION: PROCUREMENT SERVICES DIVISION. CONFERENCE ROOM A. 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 DUE DATE: Au st 7 2020 a, 3:00 om PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST. BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: httns://www bidsvnc coin/bidsvne-cas/ INTRODUCTION As requested by the Tourism Division (hereinafter, the "Division"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County') has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. Historically, County departments have spent approximately $200,000; however, this may not be indicative of future buying patterns BACKGROUND I fhe CVB (Convention & Visitors Bureau) has identified several Latin American countries that have the potential to bring large numbers of visitors to Collier County. It is the intent of the CVB to establish representation services in several countries including, but not necessarily all of the following: Brazil, Argentina, Chile, Colombia and Mexico. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. DETAILED SCOPE OF WORK Services Required: 1. The selected Vendor will be required to submit "annual" Business Plans to include sales and marketing efforts for leisure sales, tour operator/wholesaler sales, travel industry training, promotions and other services required to showcase the tourism attributes of the Naples, Marco Island, and the Everglades area of Florida to include a proposed budget and trade show participation for the Argentina, Brazil, Chile, Colombia, Mexico, and other Latin American markets on behalf of the Naples, Marco Island, Everglades CVB, a Division of Collier County Board of County Commissioners, hereinafter referred to as „C"" 2. Assist in identifying and providing recommendations for Tour Operator Brochure placement and other media buying opportunities. Advertising costs, and co-op promotions with the travel trade will be handled separately through the CVB advertising and promotion's budget. 3. Call on travel -related organizations; including Tour Operators, Receptive Operators, Airline Retail Travel Agents, along with meeting planning, incentive, car rental and airline companies, with no less than 20 personal visits to the offices of these organizations, during each one month reporting period, to increase awareness of the Naples, Marco Island, Everglades area of Florida in key target markets in Latin American Countries. 4. Provide in-house storage and fulfillment services of publications/literature to trade and consumers, maintaining and distributing CVB collateral and Collier County hotel and attractions collateral as needed. Facilitate the sourcing of services related to translations, local printing, promotional flyers or other collateral to be paid directly to those vendors. 5. Assist in the scheduling, planning and participation in two travel agent/tour operator Destination Reviews Familiarization Trip (Fam's) during each annual contract period. The selected Vendor will make its best effort to obtain complimentary airline participation (i.e. seats) and to qualify participating agents. CVB staff will organize itinerary and assist in all arrangements for participation in Destination Reviews. The Vendor will be required to provide one of the Vendor's staff members to accompany the group. All Destination Review visits are contingent on securing complimentary airline transportation by the vendor, with CVB confirming all hotel and itinerary arrangements for each Destination Review. 6. Demonstrate database capabilities and appropriate reach for the best distribution of newsletters and Press Releases as generated by the CVB Public Relations & Communications Team and other communications generated by the CVB and/or approved industry organizations, Distribution to include a comprehensive list that targets the travel trade, tour operators, meeting and incentive planner's media, airline and car rental representatives. 7. Provide translation services when required, for CVB marketing materials such as press releases, collateral, advertising pieces and Travel Industry Newsletters, among others. 8. Participate in a mutually agreed upon set of trade shows and events, including booth setup, staffing and scheduling of appointments. Communicate requests for public relations (PR) opportunities associated with such events to the CVB International Sales Representative. Costs associated with setup and registration expenses will be paid separately by the CVB. 9. When travel outside the city or state of the vendor's principle office is required and pre -approved, the successful vendor will adhere to the Collier County Board of County Commissioners, ordinances, policies and procedures, for all travel and entertainment related expenses. These will be provided to the Vendor upon award of the contract. Collier County will reimburse the selected Vendor for reasonable pre -approved travel and entertainment related expenses in these circumstances, with maximum limits to be established. 10. Submit a monthly report by the 1011 of the month covering all key deliverable items on this scope of work in the format acceptable to the CVB and submit an annual recap report summarizing the year's activities and plans projected for the following month's activities. Monthly reports will be submitted with monthly representation retainer invoices. Upon receipt of both, payment will be processed. Monthly and Annual reports shall include, but not be limited to, the following items: • Market Overview: Brief highlights for market trends, statistics. • Sales: Key account solicitations, calls and email campaigns results for each market segment (Tour operators, group tour operators, Travel Agencies, Meeting and Incentive, Airline and Rental Car Companies); using CVB recommended format. • Marketing / Media: Key developments in the area of Marketing, Media and Public Relations/Editorial opportunities, or placements. • Database: Actual contacts provided in excel format with Name, Title, Address, Phone, and Email columns completed. • Tracking / Renortina Matrices as follows: Tracking room night production for top Receptive Tour Operators ➢ Number of Naples, Marco Island (Collier County) hotels added to existing Top Operator's list ➢ Collier County destination added as featured Tour Program offered ➢ Media/Marketing/PR opportunities uncovered through sales efforts ➢ Database Growth in real numbers month over month and year over year. 11. Assist in the creation of a comprehensive contact database to include Tour Operator/Travel Agent and Meeting Planner and consumer contacts. While representing CVB at tmdeshows, promotions and sales calls, all contacts initiated, are to be considered the property of CVB and are to be submitted on a monthly Excel spreadsheet, attached to the monthly report, in a format acceptable to CVB. 12. Assist CVB in developing a strategy for securing international air charters or scheduled air service from key markets by providing contact information, scheduling meetings and conducting follow-up as needed. 13. Maintain close working relations with VISIT FLORIDA, Brand U.S.A. and tourism industry associations, including Visit USA Organizations among others. 14. Provide pricing for additional marketing related activities outside the scope of work as opportunities develop or as requested by the Naples, Marco Island, and Everglades CVB. 15. Proposers may choose to submit proposals for one or more than one Country listed below. The County will review and rank each proposal by Country. The County reserves the right to accept or reject any and all proposals. The County reserves the option to award each Country to different firms. a. Place an "X" next to the Country you will be submitting a proposal: _.Countries Represented Argentina �/ /\ Brazil /� J\'� Chile Colombia X Mexico REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short -listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commissioners. 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY'S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Business/Marketing Plan 15 Points 3. Cost of Services to the County 20 Points 4. Experience and Capacity of the vendor 30 Points 5. Specialized Expertise of Team Members 30 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the vendor, indicating the underlying philosophy of the vendor in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: BUSINESS/MARKETING PLAN (15) Total Points Available In this criteria, include but not limited to: • Detailed Marketing Plan of approach for each country represented. o Please explain how the proposed representation would be more beneficial to CVB. This information will be considered when evaluating criteria 3, Cost of Services to the County. o Detailed plan for targeting high populated areas of interest. • Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. EVALUATION CRITERIA NO. 3: COST OF SERVICES TO THE COUNTY (20 Total Points Available) In this criteria, include but not limited to: • Provide the projected monthly total cost to provide the work which covers all time for account management, administrative costs and creative time necessary to create and deliver full representation services including advertising, social media, digital media promotions and Public Relations services for each Country you marked with an "X" in paragraph 15. Countries Represented Argentina $ .^IQo Brazil $ 2.�5o do Chile $ �p 0 Colombia $ / /ICn' G) Gb Mexico $ -2 EVALUATION CRITERIA NO. 4: EXPERIENCE AND CAPACITY OF THE VENDOR (30 Total Points Available) In this criteria, include but not limited to: Must show proof of license in Country where Vendor operates. Provide information that documents your Vendor's and subcontractors' qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Must have a minimum of three (3) years prior experience executing the required services described in the Scope of Work, for a comparable North American destination or hotel company in Latin America. Describe the various team members' successful experience in working with one another on previous projects. Provide information on how the vendor has delivered their expertise to your other clients and the results of those engagements. The County requests that the vendor submits no fewer than two (2) and no more than ten (10) completed reference forms from clients (within the last 5 years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the vendor that best represent projects of similar size, scope and complexity of this project using form provided in Form 5. Vendors may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS (30 Total Points Available) In this criteria, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub -vendors and attach letters of intent from stated sub -vendors to work on behalf of the County. These letters must be included with proposal submission. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)**** Collier C014-nty Administrative Services Department Procurement Services Division Vendor Check List IMPORTANT: Please review carefully and submit with your Proposal/Bid. All applicable documents shall be submitted electronically through BidSync. Vendor should checkoff each of the following items: ® General Bid Instructions has been acknowledged and accepted. ® Collier County Purchase Order Terms and Conditions have been acknowledged and accepted. ® Form 1: Vendor Declaration Statement ® Form 2: Conflict of Interest Certification ❑ Proof of status from Division of Corporations - Florida Department of State (If work performed in the State) - http://dos.myflorida.com/sunbiz/ should be attached with your submittal. ® Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposalibid. ® Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal or you MAY be DEEMED NON -RESPONSIVE ❑ E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal. ❑ Form 4: Certification for Claiming Status as a Local Business, if applicable, has been executed and returned. Collier or Lee County Business Tax Receipt should be attached with your submittal to be considered. ® Form 5: Reference Questionnaires form must be utilized for each requested reference and included with your submittal, id applicable to the solicitation. ® Form 6: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with your submittal. All forms must be executed, or you MAY be DEEMED NON -RESPONSIVE. ❑ Vendor W-9 Form. ® Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five (5) days of the County's issuance of a Notice of Recommend Award. ® The Bid Schedule has been completed and attached with your submittal, applicable to bids. ® Copies of all requested licenses and/or certifications to complete the requirements of the project. ® All addenda have been signed and attached, or you MAY be DEEMED NON -RESPONSIVE. ❑ County's IT Technical Architecture Requirements has been acknowledged and accepted, if applicable. ❑ Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable. ***UPDATED JANUARY 28, 2020*** Collier C014.nty Administrative Services Department Procurement Services Division Form 1: Vendor Declaration Statement BOARD OF COUNTY COMMISSIONERS Collier County Government Complex Naples, Florida 34112 Dear Commissioners: The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor hereby declares the instructions, purchase order terms and conditions, requirements, and specifications/scope of work of this solicitation have been fully examined and accepted. The Vendor agrees, if this solicitation submittal is accepted by Collier County, to accept a Purchase Order as a form of a formal contract or to execute a Collier County formal contract for purposes of establishing a contractual relationship between the Vendor and Collier County, for the performance of all requirements to which this solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced solicitation. The Vendor agrees to comply with the requirements in accordance with the terms, conditions and specifications denoted herein and according to the pricing submitted as a part of the Vendor's bids. Further, the Vendor agrees that if awarded a contract for these goods and/or services, the Vendor will not be eligible to compete, submit a proposal, be awarded, or perform as a sub -vendor for any future associated work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this _7th day of _August, 2020 in City Of Buenos Aires, Argentina. Firm's Legal Name: AVIAREPS ARGENTINA S.A. Address: Carlos Pellegrini 1135 1Oth floor City, State, Zip Code: City of Buenos Aires, C 1009ABW Florida Certificate of n/a Authority Document Number Federal Tax CU1T 30-71172977-8 Identification Number *CCR # or CAGE Code *Only if Grant Funded Telephone: + 54 (11) 4326 0362 Email: mpoole@aviareps.com Signature by: (Typed and written) Micaela Poole Title: General Manager Argentina ***UPDATED JANUARY 28, 2020*** Additional Contact Information Send payments to: n/a (required if different from Company name used as payee above) Contact name: Title: Address: City, State, ZIP Telephone: Email: Office servicing Collier n/a County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: Email: ***UPDATED JANUARY 28, 2020*** Collier C014-Kty Administrative Services Department Procurement Services Division Form 2: Conflict of Interest Certification Affidavit The Vendor certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated with this solicitation does not pose an organizational conflict as described by one of the three categories below: Biased ground rules — The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction for the procurement) which appears to skew the competition in favor of my firm. Impaired objectivity — The firm has not performed work on an affiliated past or current Collier County project identified above to evaluate proposals / past performance of itself or a competitor, which calls into question the contractor's ability to render impartial advice to the government. Unequal access to information — The firm has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the contractor / vendor must provide the following: 1. All documents produced as a result of the work completed in the past or currently being worked on for the above -mentioned project; and, 2. Indicate if the information produced was obtained as a matter of public record (in the "sunshine") or through non-public (not in the "sunshine") conversation (s), meeting(s), document(s) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified, may result in the disqualification for future solicitations affiliated with the above referenced project(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knowledge and belief, all relevant facts concerning past, present, or currently planned interest or activity (financial, contractual, organizational, or otherwise) which relates to the project identified above has been fully disclosed and does not pose an organizational conflict. AVIAREPS ARGENTINA S.A. Company Name Signature Micaela Poole — General Manager Print Name and Title Country_Argentina State of Buenos Aires The foregoing instrument was acknowledged before me by means of ❑ physical presence or ❑ online notarization, this _71_ day of August_ (month), 2020 (year), by (name of person acknowledging). (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) Personally Known OR Produced Identification ***UPDATED JANUARY 28, 2020*** Type of Identification Produced Collier coHHty Administrative Services Department Procurement Services Division Form 3: Immigration Affidavit Certification This Affidavit is required and should be signed, by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to be enrolled in the E-Verify program (hops://www.e-veriov/), at the time of the submission of the Vendor's proposal/bid. Acceptable evidence of your enrollment consists of a copy of the properly completed E- Verify Company Profile page or a copy of the fully executed E-Verify Memorandum of Understanding for the company which will be produced at the time of the submission of the Vendor's proposal/bid or within five (S) day of the County's Notice of Recommend Award. FAILURE TO EXECUTE THIS AFFIDAVIT CERTIFICATION AND SUBMIT WITH VENDOR'S PROPOSAL/BID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE. Collier County will not intentionally award County contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e) Section 274A(e) of the Immigration and Nationality Act ("INA"). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shall be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum of Understanding with E-Verify and to provide proof of enrollment in The Employment Eligibility Verification System (E-Verify), operated by the Department of Homeland Security in partnership with the Social Security Administration at the time of submission of the Vendor's proposal/bid. AVIAREPS ARGENTINA S.A Company Name Signature _Micala Poole General Manager_ Print Name and Title Contry _Argentina State of Buenos Aires The foregoing instrument was acknowledged before me by means of ❑ physical presence or ❑ online notarization, this day of (month), (year), by (name of person acknowledging). Personally Known OR Produced Identification (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) Type of Identification Produced ***UPDATED JANUARY 28, 2020*** co 1, r County Administrative Services Department Procurement Services Division Form 4: Vendor Submittal — Local Vendor Preference Certification (Check Appropriate Boxes Below) State of Florida (Select County if Vendor is described as a Local Business) ❑ Collier County ❑ Lee County Vendor affirms that it is a local business as defined by the Procurement Ordinance of the Collier County Board of County Commissioners and the Regulations Thereto. As defined in Section Fifteen of the Collier County Procurement Ordinance: Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector prior to bid or proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier County from which the vendor's staff operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that receives mail, or a non -permanent structure such as a construction trailer, storage shed, or other non -permanent structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor shall not be considered a "local business" unless it contributes to the economic development and well-being of Collier County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of employment opportunities, support and increase to the County's tax base, and residency of employees and principals of the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who misrepresents the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege to claim Local Preference status for a period of up to one year under this section. Vendor must complete the following information: Year Business Established in ❑Collier County or ❑ Lee County: Number of Employees (Including Owner(s) or Corporate Officers): Number of Employees Living in ❑ Collier County or ❑ Lee (Including Owner(s) or Corporate Officers): If requested by the County, Vendor will be required to provide documentation substantiating the information given in this certification. Failure to do so will result in vendor's submission being deemed not applicable. Sign and Date Certification: Under penalties of perjury, I certify that the information shown on this form is correct to my knowledge. Company Name: Address in Collier or Lee County: Signature: Date: Title: ***UPDATED JANUARY 28, 2020*** Collier County Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: Reference Questionnaire for: (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: Company: (Evaluator completing reference questionnaire) (Evaluator's Company completing reference) Email: FAX: Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Project Budget: Completion Date: Project Number of Days: Item Criteria Score (must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 2 Ability to maintain project schedule (complete on -time or early). 3 Quality of work. 4 Quality of consultative advice provided on the project. 5 Professionalism and ability to manage personnel. 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 7 Ability to verbally communicate and document information clearly and succinctly. 8 Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 Overall comfort level with hiring the company in the future (customer satisfaction). TOTAL SCORE OF ALL ITEMS ***UPDATED JANUARY 28, 2020*** FORM 6 IF APPLICABLE GRANT PROVISIONS AND ASSURANCES FORMS ARE PROVIDED IN SEPARATE PACKAGE AND MUST BE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** CONFIRM ALL REQUIRED LICENSES AND FORMS ARE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** INSURANCE AND BONDING REQUIREMENTS Insurance / Bond Type Required Limits I . ❑ Worker's Compensation Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements Evidence of Workers' Compensation coverage or a Certificate of Exemption issued by the State of Florida is required. Entities that are formed as Sole Proprietorships shall not be required to provide a proof of exemption. An application for exemption can be obtained online at https:Hgpps.fldfs.com/bocexempt/ 2. ❑ Employer's Liability $ 500,000 single limit per occurrence 3. ® Commercial General Bodily Injury and Property Damage Liability (Occurrence Form) patterned after the current $_1,000,000 single limit per occurrence, $2,000,000 aggregate for Bodily ISO form Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. 4. ® Indemnification To the maximum extent permitted by Florida law, the ContractorNendor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor/ Vendor or anyone employed or utilized by the ContractorNendor in the performance of this Agreement. 5. ❑ Automobile Liability $ Each Occurrence; Bodily Injury & Property Damage, Owned/Non-owned/Hired; Automobile Included 6. ❑ Other insurance as noted: ❑ Watercraft $ Per Occurrence ❑ United States Longshoreman's and Harborworker's Act coverage shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Maritime Coverage (Jones Act) shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Aircraft Liability coverage shall be carried in limits of not less than $5,000,000 each occurrence if applicable to the completion of the Services under this Agreement. $ Per Occurrence ❑ Pollution $ Per Occurrence ❑ Professional Liability $ Per claim & in the aggregate ❑ Project Professional Liability $ Per Occurrence ❑ Valuable Papers Insurance $ Per Occurrence ❑ Cyber Liability $ Per Occurrence ❑ Technology Errors & Omissions $ Per Occurrence 7. ❑ Bid bond Shall be submitted with proposal response in the form of certified funds, cashiers' check or an irrevocable letter of credit, a cash bond posted with the County Clerk, or proposal bond in a sum equal to 5% of the cost proposal. All checks shall be made payable to the Collier County Board of County Commissioners on a bank or trust company located in the State of Florida and insured by the Federal Deposit Insurance Corporation. 8. ❑ Performance and Payment For projects in excess of $200,000, bonds shall be submitted with the executed Bonds contract by Proposers receiving award, and written for 100% of the Contract award amount, the cost borne by the Proposer receiving an award. The Performance and Payment Bonds shall be underwritten by a surety authorized to do business in the State of Florida and otherwise acceptable to Owner; provided, however, the surety shall be rated as "A-" or better as to general policy holders rating and Class V or higher rating as to financial size category and the amount required shall not exceed 5% of the reported policy holders' surplus, all as reported in the most current Best Key Rating Guide, published by A.M. Best Company, Inc. of 75 Fulton Street, New York, New York 10038. 9. ® Vendor shall ensure that all subcontractors comply with the same insurance requirements that he is required to meet. The same Vendor shall provide County with certificates of insurance meeting the required insurance provisions. 10. ® Collier County must be named as "ADDITIONAL INSURED" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Vendor's policy shall be endorsed accordingly. 11. ® The Certificate Holder shall be named as Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. 12. ® On all certificates, the Certificate Holder must read: Collier County Board of County Commissioners, 3295 Tamiami Trail East, Naples, FL 34112 13. ® Thirty (30) Days Cancellation Notice required. 14. Collier County shall procure and maintain Builders Risk Insurance on all construction projects where it is deemed necessary. Such coverage shall be endorsed to cover the interests of Collier County as well as the Contractor. Premiums shall be billed to the project and the Contractor shall not include Builders Risk premiums in its project proposal or project billings. All questions regarding Builder's Risk Insurance will be addressed by the Collier County Risk Management Division. 5/15/20 — CC 5/28/10 - CC Vendor's Insurance Statement We understand the insurance requirements of these specifications and that the evidence of insurability may be required within five (5) days of the award of this solicitation. The insurance submitted must provide coverage for a minimum of six (6) months from the date of award. Name of Firm AVIAREPS ARGENTINA S.A. Vendor Signature Print Name Insurance Agency Agent Name uIMCI21W_V_\Y0Z074: 0 HISCOX Robert Dietric Date August 5th, 2020 Telephone Number 07631 /3640-0 Request for Taxpayer Give Form to the Form (Rev. October2018) Identification Number and Certification requester. Do not Department of the Treasury send to the IRS. Internal Revenue Service ► Go to www.irs.gov1FormW9 for instructions and the latest information. 1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank. AVIAREPS Airline Mana ement Inc. 2 Business name/disregarded entity name, if different from above M �P 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the Y 4 Exemptions codes apply only to P� ( PP Y Y m following seven boxes. certain entities, not individuals; see Q- o ❑ Individual/sole proprietor or ✓❑ C Corporation ❑ S Corporation ❑ Partnership ❑ Trust/estate instructions on page 3): 6 single -member LLC Exempt payee code (if any) a 2'2v ❑ Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ► o 2 Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check Exemption from FATCA reporting to LLC if the LLC is classified as a single -member LLC that is disregarded from the owner unless the owner of the LLC is LLC that is disregarded from the for code (if any) C another not owner U.S. federal tax purposes. Otherwise, a single -member LLC that _ is disregarded from the owner should check the appropriate box for the tax classification of its owner. .V N ❑ Other (see instructions) ► (Applies to accounts maintained outside the U.S) y5 Address (number, street, and apt. or suite no.) See instructions. Requester's name and address (optional) cn 6355 NW 36th Street Suite 600 6 City, state, and ZIP code Miami FL 33166 7 List account number(s) here (optional) Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid Social security number backup withholding. For individuals, this is generally your social security number (S. However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later. or Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Employer identification number Number To Give the Requester for guidelines on whose number to enter. (— -7 Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. 1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to 9Mn the certification, but you must provide your correct TIN. See the instructions for Part II, later. A IM Sign Signature of Here U.S. person ► General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov1FormW9. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following. • Form 1099-INT (interest earned or paid) Date ►, • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. If you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. Cat. No. 10231X Form W-9 (Rev. 10-2018) 4 (11 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Versicherungsnehmer: AVIAREPS AG Josephspitalstr. 15 80331 MUNCHEN Versichertes Risiko: Reprasentanzdienstleistungen gemM "Besondere Deckun svereinbarun en" Versicherungsumme: Vermogensschaden-Haftpflichtversicherung (2 - fach maximiert je € 1.000.000,00 fur Vermogensschaden Versicherungsjahr) Entschadigungsgrenzen - Eigenschaden: - € 100.000,00 filr Beschadigung oder Zerstorung der Website - € 100.000,00 fur Vertrauensschaden - € 100.000,00 fur Eigenschaden bei Verlust von Dokumenten - € 100.000,00 fur Kosten bei Reputationsschaden - € 100.000,00 fur Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten - € 100.000,00 fur Kosten strafrechtlicher Verteidigung Betriebs-Haftpflichtversicherung € 5.000.000,00 fur Personen- and Sachschaden (inkl. Mietsachschaden Fest-SB je Versicherungsfall € 10.000,00 fur Vermogensschaden Fest-SB je Versicherungsfall € 5.000,00 fur Sachschaden Selbstbehalt: Fest-SB je Versicherungsfall € 5.000,00 fur Personenschaden Fest-SB je Versicherungsfall € 15.000,00 fur Schaden vor Gerichten in den USA/Kanada Beginn der Versicherung: 1. Januar 2019, 12.00 Uhr Ablauf der Versicherung: 1. Januar 2022, 12.00 Uhr Nachste Falligkeit: 1. Januar 2020 dnderungsgrund: Pramienregulierung Versicherungsbedingungen: Professions by Hiscox Bedingungen 02/2013, Besondere Deckun svereinbarun en Beitragsberechnung: Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/CDN € 132.279.730,78 0,200 € 19.900,00 € 26.455,95 Umsatz USA / Kanada: € 1.523.109,22 0,475 € 900,00 € 900,00 Betriebs- Haft flichtversicherun Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/Kanada € 132.279.730,78 0,0323 € 2.189,36 € 2.810,30 Umsatz USA/Kanada: € 1.523.109,22 0,052 € 950,00 € 950,00 Jahresnettopramie: € 31.116,25 Versicherungssteuer: 19,00 % € 5.912,09 Gesamtpramie: € 37.028,34 Schadenmeldung an: HISCOX, ArnulfstraRe 31, 80636 Munchen T +49 (0)89 545801 300, F +49 (0)89 545801 399 Munchen, 16. September 2019 Seite 1 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Milnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht Miinchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce at des Soci6tAs (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. ��(it HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 gezeichnet: Hiscox SA Sie werden betreut von: Niederlassung fur Deutschland AMEXPool AG Hauptbevollmachtigter: Robert Dietrich Im Mittelfeld 19 79426 Buggingen Tel.: 07631 /3640-0 ' Fax: 07631 /3640-220 Munchen, 16. September 2019 Seite 2 von 6 Hiscox SA Adresse ArnulfstraBe 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des SociBtAs (Handelsregister) des GroBherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. 40 HISCOX Haftpflichtversicherung Liability Insurance Versicherungsbestatigung Certificate of Insurance Versicherungsnehmer(in) Policyholder AVIAREPS AG AVIAREPS AG Josephspitalstr. 15 Josephspitalstr. 15 80331 MONCHEN 80331 MONCHEN f Versicherungsscheinnummer Policy Number f HV.VSH.6124273 HV.VSH.6124273 Versichertes Risiko Insured Risk Verm6gensschaden Financial Losses Personen- and Sachschaden (inkl. Mietsachschaden) bodily injury and property damages (including claims to rented property) Versicherungsumme Sum Insured € 1.000.000,00 fur Verm6gensschaden € 1,000,000.00 for financial losses € 5.000.000,00 fur Personen- and Sachschaden (inkl. € 5,000,000.00 for bodily injury and property damages Mietsachschaden) (including claims to rented property) Maximierung Aggregate Limit zweifach 'e Versicherun sjahr double a2Qregated per year Versicherungsperiode Period of Insurance 1. Januar 2019 bis 1. Januar 2022 1 st January 2019 to 1 st January 2022 Nachste Falligkeit Next Due Date 1.Januar2020 1st January 2020 Versicherungsbedingungen Insurance Terms and Conditions Professions by Hiscox Bedingungen 02/201313esondere Professions by Hiscox Bedingungen 02/201313esondere Deckun svereinbarun en Deckun svereinbarun en Schadenmeldung an Claims Information to HISCOX, ArnulfstraRe 31, D-80636 Munchen HISCOX, Arnulfstrafle 31, D-80636 Munich Telefon: +49 (0)89 545801 300 Phone: +49 (0)89 545801 300 Telefax: +49 0 89 545801 399 Facsimile: +49 0 89 545801 399 Haftungsausschluss Disclaimer 1 Rechtsysaus lich ist ausschlief3lich der deutsche Vertrag. Only the German policy wording is legally binding. Versicherer Insurer Hiscox SA Hiscox SA , a. k . a. k Munchen, 18. Se tember 2019 Munich, 18th Se tember 2019 Hiscox SA Niederlassung for Deutschland Ha uptbevol Imac htigter Robert Dietrich Adresse Arnulfstrafle 31 T +49 (0)89 54 58 01 100 80636 Munchen F +49 (0)89 54 58 01 199 Deutschland E hiscox.info@hiscox.de Amtsgericht Munchen HRB 238125 www.hiscox de Hiscox SA ist sine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce et des Societds (Handelsregister) des Gro3herzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter r:• v .A H I SCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Besondere Deckun svereinbarun en: I. VERSICHERTE TATIGKEITEN Versicherungsschutz besteht fur folgende rechtlich zulassige Tatigkeiten: 1. REPRASENTANZDIENSTLEISTUNGEN - Direkter and indirekter Vertrieb sowie Marketing von Passagekapazitaten von Lin ienfluggesellschaften - Reservierung von Flugbuchungen - Ticketverkauf - Reprasentanz- and Beratungsdienstleistungen im Administrations- and Finanzbereich - Marketing - Werbung and Public Relations von Destinationen, Hotelketten, Mietwagenunternehmen, Eisen bahngesellschaften, Flughafengesellschaften and Kreuzfahrtunternehmen 2. IT- UND TELEKOMMUNIKATIONSDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Haftpflichtanspruche wegen folgender Tatigkeiten eines Telekommunikations- oder IT-Unternehmens: - Handel mit Soft- and Hardware; - Modifizierung and Implementierung von Software; - Beratung, Schulung, Analyse; - Internet-Providing-Dienste; - Webdesign and Webpflege; - Betrieb von Rechenzentren; - Datenerfassung and Datenbearbeitung; - Einrichtung and Organisation von Netzwerken. Dies gilt auch fur Anspruche auf Schadenersatz, wenn fur das Abweichen von der vereinbarten Beschaffenheit von Sachen, Lieferungen oder Leistungen verschuldensunabhangig gehaftet werden muss. Fur die Tatigkeiten als IT- and Telekommunikationsunternehmen wird in Erganzung der vereinbarten Versicherungsbedingungen kein Versicherungsschutz gewahrt fur - Anspruche wegen Produktfehlern (z.B. Hardware, Software), die ausschlief3lich im Vera ntwortu ngsbereich eines Dritten (z.B. Hersteller oder Lieferant) liegen, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen des Ausfalls oder der mangelhaften Bereitstellung von Internetproviding- oder Telekommunikations-Dienstleistungen durch Dritte sowie der Bereitstellung von Gebauden, Raumlichkeiten oder technischer Infrastruktur (z.B. Wasser- and Stromlieferanten) durch Dritte, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen Schaden aufgrund energiereicher ionisierender Strahlen (z.B. Strahlen radioaktiver Stoffe) sowie elektromagnetischer Felder. - Anspruche in jeglichem Zusammenhang mit der Koordination oder Steuerung von Luftfahrzeugen (sowohl in der Luft sowie am Boden). 3. MEDIENAGENTURDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Tatigkeiten in der Werbebranche, insbesondere als Werbeagentur, Public-Relations-Agentur, Marketing-Agentur, Grafik-Designer, Web -Designer oder Marktforschungsinstitut. Fur die Taticfkeiten als Medienaaentur wird in Eroanzuna der vereinbarten Versicherunasbedinaum Munchen, 16. September 2019 Seite 3 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmtichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA !at im Registre du Commerce at des SocidttAs (Handelsregister) des Grofiherzogtums Luxemburg unter der Nummer B217018 eingetragen LadungsfAhige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter n+r HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 kein Versicherungsschutz gewahrt fur - Anspruche wegen Veroffentlichungen verfassungsfeindlicher, rassistischer oder antisemitischer Inhalte; - Anspruche wegen nicht zutreffender Vorhersagen oder Berechnungen hinsichtlich in Aussicht gestellter Gutscheine, Rabatte older sonstiger Gewinne in der Werbung, bei Preisausschreiben oder sonstigen GlOcksspielen; - Anspruche wegen Schaden infolge von Auslobungen, Gewinnzusagen oder der Organisation oder des Ausrichtens von Preisausschreiben, Lotterien oder sonstigen Glocksspielen; - Anspruche wegen der Umsetzung/Ausf0hrung von Direktmailing- and Letters hop -Services. II. MITVERSICHERTE PERSONEN / TOCHTERGESELLSCHAFTEN / NIEDERLASSUNGEN Als mitversicherte Personen gelten auch folgende Tochtergesellschaften, Niederlassungen and Zweigstellen: - AVIAREPS Belgien - AVIAREPS Canada - AVIAREPS Schweiz - AVIAREPS Osterreich - AVIAREPS Prag - AVIAREPS Ungarn - AVIAREPS Schweden - AVIAREPS USA - AVIAREPS Niederlande - AVIAREPS Frankreich - AVIAREPS Indien - AVIAREPS Mexiko - AVIAREPS South Africa - AVIAREPS TOrkei - AVIAREPS Chile - AVIAREPS Myanmar (60%) - AVIAREPS Cengdu (60%) - AVIAREPS Guangzhou (60%) - AVIAREPS Osaka (60%) - AVIAREPS Thailand (100%) - AVIAREPS Finland (100%) - Aviatourism Espana S.L. - Air Services Munchen - AVIAREPS Tourism GmbH - AVIAREPS Tourism Niederlande (95%) - Avianet Munchen (100%) - Tourism srl + srl Adam - AVIAREPS branch office Russland - Moskau (100%) - AVIAREPS branch office Russland - St. Petersburg (100%) - AVIAREPS branch office Russland - Kazan (100%) - AVIAREPS s.p.zoo Polen - AVIAREPS branch office Ukraine (100%) - AVIAREPS Malaysia - AVIAREPS Colombia SAS - AVIAREPS Brasilien (50% AVIAREPS AG; 50% Avianet GmbH) - AVIAREPS Argentinien (70% AVIAREPS AG; 30% Avianet GmbH) - AVIAREPS K.K. (60%) Tokyo, Japan Munchen, 16. September 2019 Seite 4 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce at des Soci6t6s (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojade (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. EA C')I(p HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 - AVIAREPS Baltikum (30%), Tallinn - AVIAWORLD LLC (50%), New York - AVIAREPS Tortola, British Virgin Islands (60 %) - AVIAREPS Tokyo, Japan (60%) - AVIAREPS branch office Shanghai (60%) - AVIAREPS branch office Beijing (60%) - AVIAREPS branch office Seoul (60%) - AVIAREPS branch office Dubai (60%) - AVIAREPS branch office Taipei(60%) - AVIAREPS (Pty) Ltd. Sydney (60%) - AVIAREPS PTE Singapore (60%) - AVIAREPS Marketing Garden Guangzhou - AVIAREPS - Aviation Tourism & Travel Marketing Ltd., Mumbai (India) - Maro and Partner GmbH, Jospehspitalstrage 15, 80331 Munchen - AVIAREPS UK Holdings Ltd. - AVIAREPS UK Ltd. - AVIAREPS Portugal Sucrusal - AVIAREPS Thailand Holding - AVIAREPS Marketing Garden Holding - AVIAREPS Tunesia Sarl - AVIAREPS Almaty LLP - AVIAHOLIDAYS LLC Ukraine - AVIAREPS Philippines Inc. - AVIAREPS LLC Azerbaijan III. BEDINGUNGS- UND SUMMEN-DIFFERENZDECKUNG / DIFFERENCE IN CONDITIONS AND DIFFERENCE IN LIMITS (DIC/DIL)—Ausland Fur mitversicherte Tochtergesellschaften and Niederlassungen im Ausland besteht Versicherungsschutz aus diesem Versicherungsvertrag, soweit durch die im Ausland bestehenden anderen Versicherungsvertrage aufgrund des Umfangs des Versicherungsschutzes oder der Hohe der vereinbarten Versicherungssummen kein Versicherungsschutz besteht. Voraussetzung hierfur ist, dass fur die auRerhalb des europaischen Wirtschaftsraumes gelegenen mitversicherten Tochtergesellschaften and Niederlassungen eine Betriebshaftpflichtversicherung fur Personen- and Sachschaden mit einer Versicherungssumme von mindestens 1.000.000 EUR Oder USD besteht. Die vereinbarten Selbstbeteiligungen dieses Vertrages kommen nur zur Anwendung, soweit die in den anderen Versicherungsvertragen vereinbarten Selbstbeteiligungen niedriger sind, als die in diesem Versicherungsvertrag vereinbarten Selbstbeteiligungen. Kein Versicherungsschutz besteht, soweit keine Leistungspflicht wegen Obliegenheitsverletzung aus anderen Versicherungsvertragen besteht. IV. NON-ADMITTED-KLAUSEL Dieser Versicherungsvertrag, der deutschem Recht unterliegt, wurde zwischen dem Versicherungsnehmer and dem Versicherer in der Bundesrepublik Deutschland verhandelt and Munchen, 16. September 2019 Seite 5 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmilichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www.hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas Hurlimann, Victor van der Kwast, Ben Walter ;?�00 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 abgeschlossen. Der Versicherer ist zum Abschluss von Versicherungsvertragen in der Bundesrepublik Deutschland berechtigt. Der Versicherungsnehmer bestatigt, dass der Versicherer das Angebot zum Abschluss des Versicherungsvertrags ausschlieglich innerhalb der Bundesrepublik Deutschland abgegeben hat. Der Versicherer weist darauf hin, dass Zahlungen des Versicherers aus diesem Vertrag ausschlieglich in der Bundesrepublik Deutschland erbracht werden. Der Versicherungsnehmer ist dafOr verantwortlich, dass alle im Ausland anfallenden Steuern direkt durch den Versicherungsnehmer an die im jeweiligen Land zustandige Behorde abgef0hrt werden. Die Non-Admitted-Klausel findet keine Anwendung fur Tochtergesellschaften and Niederlassungen in den Landern des Europaischen Wirtschaftsraums. V. EPLI RISIKOAUSSCHLUSS Kein Versicherungsschutz wird gewahrt fur Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses. ABWEICHENDER SELBSTBEHALT FOR SACHSCHADEN Abweichend vom in dieser Police genannten Selbstbehalt fur Sachschaden, gilt fur Sachschaden durch mitversicherte Tochtergesellschaften mit Sitz in der Bundesrepublik Deutschland ein Selbstbehalt von 500 EUR vereinbart. RXUMLICHER GELTUNGSBEREICH USA / KANADA 1. In Erweiterung der vereinbarten Versicherungsbedingungen besteht Versicherungsschutz auch fur Anspruche, die vor Gerichten der USA oder Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen. 2. In Erganzung der vereinbarten Versicherungsbedingungen wird kein Versicherungsschutz gewahrt fO r - Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses; 3. Der Mindestselbstbehalt fur Anspruche, die vor Gerichten der USA cider Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen, betragt € 15.000. 4. Soweit Anspruche vor Gerichten der USA oder Kanadas geltend gemacht werden, werden die dadurch entstehenden Kosten auf die vereinbarte Versicherungssumme oder Entschadigungsgrenze angerechnet. Munchen, 16. September 2019 Seite 6 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscoxde Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grogherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephens Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. � sect v- orE-Verif Company ID Number: THE E-VERIFY MEMORANDUM OF UNDERSTANDING FOR EMPLOYERS ARTICLE I PURPOSE AND AUTHORITY The parties to this agreement are the Department of Homeland Security (DHS) and the AVIAREPS AG (Employer). The purpose of this agreement is to set forth terms and conditions which the Employer will follow while participating in E-Verify. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of Form 1-9, Employment Eligibility Verification (Form 1-9). This Memorandum of Understanding (MOU) explains certain features of the E-Verify program and describes specific responsibilities of the Employer, the Social Security Administration (SSA), and DHS. Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub. L. 104-208, 110 Stat. 3009, as amended (8 U.S.C. § 1324a note). The Federal Acquisition Regulation (FAR) Subpart 22.18, "Employment Eligibility Verification" and Executive Order 12989, as amended, provide authority for Federal contractors and subcontractors (Federal contractor) to use E-Verify to verify the employment eligibility of certain employees working on Federal contracts. ARTICLE II RESPONSIBILITIES A. RESPONSIBILITIES OF THE EMPLOYER 1. The Employer agrees to display the following notices supplied by DHS in a prominent place that is clearly visible to prospective employees and all employees who are to be verified through the system: a. Notice of E-Verify Participation b. Notice of Right to Work 2. The Employer agrees to provide to the SSA and DHS the names, titles, addresses, and telephone numbers of the Employer representatives to be contacted about E-Verify. The Employer also agrees to keep such information current by providing updated information to SSA and DHS whenever the representatives' contact information changes. 3. The Employer agrees to grant E-Verify access only to current employees who need E-Verify access. Employers must promptly terminate an employee's E-Verify access if the employer is separated from the company or no longer needs access to E-Verify. Page 1 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: 4. The Employer agrees to become familiar with and comply with the most recent version of the E-Verify User Manual. 5. The Employer agrees that any Employer Representative who will create E-Verify cases will complete the E-Verify Tutorial before that individual creates any cases. a. The Employer agrees that all Employer representatives will take the refresher tutorials when prompted by E-Verify in order to continue using E-Verify. Failure to complete a refresher tutorial will prevent the Employer Representative from continued use of E-Verify. 6. The Employer agrees to comply with current Form 1-9 procedures, with two exceptions: a. If an employee presents a "List B" identity document, the Employer agrees to only accept "List B" documents that contain a photo. (List B documents identified in 8 C.F.R. § 274a.2(b)(1)(B)) can be presented during the Form I-9 process to establish identity.) If an employee objects to the photo requirement for religious reasons, the Employer should contact E-Verify at 888-464-4218. b. If an employee presents a DHS Form 1-551 (Permanent Resident Card), Form 1-766 (Employment Authorization Document), or U.S. Passport or Passport Card to complete Form 1-9, the Employer agrees to make a photocopy of the document and to retain the photocopy with the employee's Form 1-9. The Employer will use the photocopy to verify the photo and to assist DHS with its review of photo mismatches that employees contest. DHS may in the future designate other documents that activate the photo screening tool. Note: Subject only to the exceptions noted previously in this paragraph, employees still retain the right to present any List A, or List B and List C, document(s) to complete the Form 1-9. 7. The Employer agrees to record the case verification number on the employee's Form 1-9 or to print the screen containing the case verification number and attach it to the employee's Form 1-9. 8. The Employer agrees that, although it participates in E-Verify, the Employer has a responsibility to complete, retain, and make available for inspection Forms 1-9 that relate to its employees, or from other requirements of applicable regulations or laws, including the obligation to comply with the antidiscrimination requirements of section 274B of the INA with respect to Form 1-9 procedures. a. The following modified requirements are the only exceptions to an Employer's obligation to not employ unauthorized workers and comply with the anti -discrimination provision of the INA: (1) List B identity documents must have photos, as described in paragraph 6 above; (2) When an Employer confirms the identity and employment eligibility of newly hired employee using E-Verify procedures, the Employer establishes a rebuttable presumption that it has not violated section 274A(a)(1)(A) of the Immigration and Nationality Act (INA) with respect to the hiring of that employee; (3) If the Employer receives a final nonconfirmation for an employee, but continues to employ that person, the Employer must notify DHS and the Employer is subject to a civil money penalty between $550 and $1,100 for each failure to notify DHS of continued employment following a final nonconfirmation; (4) If the Employer continues to employ an employee after receiving a final nonconfirmation, then the Employer is subject to a rebuttable presumption that it has knowingly Page 2 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employed an unauthorized alien in violation of section 274A(a)(1)(A); and (5) no E-Verify participant is civilly or criminally liable under any law for any action taken in good faith based on information provided through the E-Verify. b. DHS reserves the right to conduct Form 1-9 compliance inspections, as well as any other enforcement or compliance activity authorized by law, including site visits, to ensure proper use of E-Verify. 9. The Employer is strictly prohibited from creating an E-Verify case before the employee has been hired, meaning that a firm offer of employment was extended and accepted and Form 1-9 was completed. The Employer agrees to create an E-Verify case for new employees within three Employer business days after each employee has been hired (after both Sections 1 and 2 of Form 1-9 have been completed), and to complete as many steps of the E-Verify process as are necessary according to the E-Verify User Manual. If E-Verify is temporarily unavailable, the three-day time period will be extended until it is again operational in order to accommodate the Employer's attempting, in good faith, to make inquiries during the period of unavailability. 10. The Employer agrees not to use E-Verify for pre -employment screening of job applicants, in support of any unlawful employment practice, or for any other use that this MOU or the E-Verify User Manual does not authorize. 11. The Employer must use E-Verify for all new employees. The Employer will not verify selectively and will not verify employees hired before the effective date of this MOU. Employers who are Federal contractors may qualify for exceptions to this requirement as described in Article II.B of this MOU. 12. The Employer agrees to follow appropriate procedures (see Article III below) regarding tentative nonconfirmations. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. Further, when employees contest a tentative nonconfirmation based upon a photo mismatch, the Employer must take additional steps (see Article III.B. below) to contact DHS with information necessary to resolve the challenge. 13. The Employer agrees not to take any adverse action against an employee based upon the employee's perceived employment eligibility status while SSA or DHS is processing the verification request unless the Employer obtains knowledge (as defined in 8 C.F.R. § 274a.1(1)) that the employee is not work authorized. The Employer understands that an initial inability of the SSA or DHS automated verification system to verify work authorization, a tentative nonconfirmation, a case in continuance (indicating the need for additional time for the government to resolve a case), or the finding of a photo mismatch, does not establish, and should not be interpreted as, evidence that the employee is not work authorized. In any of such cases, the employee must be provided a full and fair opportunity to contest the finding, and if he or she does so, the employee may not be terminated or suffer any adverse employment consequences based upon the employee's perceived employment eligibility status Page 3 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: (including denying, reducing, or extending work hours, delaying or preventing training, requiring an employee to work in poorer conditions, withholding pay, refusing to assign the employee to a Federal contract or other assignment, or otherwise assuming that he or she is unauthorized to work) until and unless secondary verification by SSA or DHS has been completed and a final nonconfirmation has been issued. If the employee does not choose to contest a tentative nonconfirmation or a photo mismatch or if a secondary verification is completed and a final nonconfirmation is issued, then the Employer can find the employee is not work authorized and terminate the employee's employment. Employers or employees with questions about a final nonconfirmation may call E-Verify at 1-888-464- 4218 (customer service) or 1-888-897-7781 (worker hotline). 14. The Employer agrees to comply with Title VI of the Civil Rights Act of 1964 and section 274B of the INA as applicable by not discriminating unlawfully against any individual in hiring, firing, employment eligibility verification, or recruitment or referral practices because of his or her national origin or citizenship status, or by committing discriminatory documentary practices. The Employer understands that such illegal practices can include selective verification or use of E-Verify except as provided in part D below, or discharging or refusing to hire employees because they appear or sound "foreign" or have received tentative nonconfirmations. The Employer further understands that any violation of the immigration -related unfair employment practices provisions in section 274B of the INA could subject the Employer to civil penalties, back pay awards, and other sanctions, and violations of Title VI could subject the Employer to back pay awards, compensatory and punitive damages. Violations of either section 274B of the INA or Title VII may also lead to the termination of its participation in E-Verify. If the Employer has any questions relating to the anti -discrimination provision, it should contact OSC at 1-800-255-8155 or 1-800-237-2515 (TDD). 15. The Employer agrees that it will use the information it receives from E-Verify only to confirm the employment eligibility of employees as authorized by this MOU. The Employer agrees that it will safeguard this information, and means of access to it (such as PINS and passwords), to ensure that it is not used for any other purpose and as necessary to protect its confidentiality, including ensuring that it is not disseminated to any person other than employees of the Employer who are authorized to perform the Employer's responsibilities under this MOU, except for such dissemination as may be authorized in advance by SSA or DHS for legitimate purposes. 16. The Employer agrees to notify DHS immediately in the event of a breach of personal information. Breaches are defined as loss of control or unauthorized access to E-Verify personal data. All suspected or confirmed breaches should be reported by calling 1-888-464-4218 or via email at E-Verify(@dhs.gov. Please use "Privacy Incident — Password" in the subject line of your email when sending a breach report to E-Verify. 17. The Employer acknowledges that the information it receives from SSA is governed by the Privacy Act (5 U.S.C. § 552a(i)(1) and (3)) and the Social Security Act (42 U.S.C. 1306(a)). Any person who obtains this information under false pretenses or uses it for any purpose other than as provided for in this MOU may be subject to criminal penalties. 18. The Employer agrees to cooperate with DHS and SSA in their compliance monitoring and evaluation of E-Verify, which includes permitting DHS, SSA, their contractors and other agents, upon Page 4 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: reasonable notice, to review Forms 1-9 and other employment records and to interview it and its employees regarding the Employer's use of E-Verify, and to respond in a prompt and accurate manner to DHS requests for information relating to their participation in E-Verify. 19. The Employer shall not make any false or unauthorized claims or references about its participation in E-Verify on its website, in advertising materials, or other media. The Employer shall not describe its services as federally -approved, federally -certified, or federally -recognized, or use language with a similar intent on its website or other materials provided to the public. Entering into this MOU does not mean that E-Verify endorses or authorizes your E-Verify services and any claim to that effect is false. 20. The Employer shall not state in its website or other public documents that any language used therein has been provided or approved by DHS, USCIS or the Verification Division, without first obtaining the prior written consent of DHS. 21. The Employer agrees that E-Verify trademarks and logos may be used only under license by DHS/USCIS (see M-795 (Web)) and, other than pursuant to the specific terms of such license, may not be used in any manner that might imply that the Employer's services, products, websites, or publications are sponsored by, endorsed by, licensed by, or affiliated with DHS, USCIS, or E-Verify. 22. The Employer understands that if it uses E-Verify procedures for any purpose other than as authorized by this MOU, the Employer may be subject to appropriate legal action and termination of its participation in E-Verify according to this MOU. B. RESPONSIBILITIES OF FEDERAL CONTRACTORS 1. If the Employer is a Federal contractor with the FAR E-Verify clause subject to the employment verification terms in Subpart 22.18 of the FAR, it will become familiar with and comply with the most current version of the E-Verify User Manual for Federal Contractors as well as the E-Verify Supplemental Guide for Federal Contractors. 2. In addition to the responsibilities of every employer outlined in this MOU, the Employer understands that if it is a Federal contractor subject to the employment verification terms in Subpart 22.18 of the FAR it must verify the employment eligibility of any "employee assigned to the contract" (as defined in FAR 22.1801). Once an employee has been verified through E-Verify by the Employer, the Employer may not create a second case for the employee through E-Verify. a. An Employer that is not enrolled in E-Verify as a Federal contractor at the time of a contract award must enroll as a Federal contractor in the E-Verify program within 30 calendar days of contract award and, within 90 days of enrollment, begin to verify employment eligibility of new hires using E-Verify. The Employer must verify those employees who are working in the United States, whether or not they are assigned to the contract. Once the Employer begins verifying new hires, such verification of new hires must be initiated within three business days after the hire date. Once enrolled in E-Verify as a Federal contractor, the Employer must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. Page 5 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Employers enrolled in E-Verify as a Federal contractor for 90 days or more at the time of a contract award must use E-Verify to begin verification of employment eligibility for new hires of the Employer who are working in the United States, whether or not assigned to the contract, within three business days after the date of hire. If the Employer is enrolled in E-Verify as a Federal contractor for 90 calendar days or less at the time of contract award, the Employer must, within 90 days of enrollment, begin to use E-Verify to initiate verification of new hires of the contractor who are working in the United States, whether or not assigned to the contract. Such verification of new hires must be initiated within three business days after the date of hire. An Employer enrolled as a Federal contractor in E-Verify must begin verification of each employee assigned to the contract within 90 calendar days after date of contract award or within 30 days after assignment to the contract, whichever is later. c. Federal contractors that are institutions of higher education (as defined at 20 U.S.C. 1001(a)), state or local governments, governments of Federally recognized Indian tribes, or sureties performing under a takeover agreement entered into with a Federal agency under a performance bond may choose to only verify new and existing employees assigned to the Federal contract. Such Federal contractors may, however, elect to verify all new hires, and/or all existing employees hired after November 6, 1986. Employers in this category must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. d. Upon enrollment, Employers who are Federal contractors may elect to verify employment eligibility of all existing employees working in the United States who were hired after November 6, 1986, instead of verifying only those employees assigned to a covered Federal contract. After enrollment, Employers must elect to verify existing staff following DHS procedures and begin E-Verify verification of all existing employees within 180 days after the election. e. The Employer may use a previously completed Form 1-9 as the basis for creating an E-Verify case for an employee assigned to a contract as long as: i. That Form 1-9 is complete (including the SSN) and complies with Article II.A.6, ii. The employee's work authorization has not expired, and iii. The Employer has reviewed the Form 1-9 information either in person or in communications with the employee to ensure that the employee's Section 1, Form 1-9 attestation has not changed (including, but not limited to, a lawful permanent resident alien having become a naturalized U.S. citizen). f. The Employer shall complete a new Form 1-9 consistent with Article II.A.6 or update the previous Form 1-9 to provide the necessary information if: i. The Employer cannot determine that Form 1-9 complies with Article II.A.6, ii. The employee's basis for work authorization as attested in Section 1 has expired or changed, or iii. The Form 1-9 contains no SSN or is otherwise incomplete. Note: If Section 1 of Form 1-9 is otherwise valid and up-to-date and the form otherwise complies with Page 6 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Article II.C.5, but reflects documentation (such as a U.S. passport or Form 1-551) that expired after completing Form 1-9, the Employer shall not require the production of additional documentation, or use the photo screening tool described in Article II.A.5, subject to any additional or superseding instructions that may be provided on this subject in the E-Verify User Manual. g. The Employer agrees not to require a second verification using E-Verify of any assigned employee who has previously been verified as a newly hired employee under this MOU or to authorize verification of any existing employee by any Employer that is not a Federal contractor based on this Article. 3. The Employer understands that if it is a Federal contractor, its compliance with this MOU is a performance requirement under the terms of the Federal contract or subcontract, and the Employer consents to the release of information relating to compliance with its verification responsibilities under this MOU to contracting officers or other officials authorized to review the Employer's compliance with Federal contracting requirements. C. RESPONSIBILITIES OF SSA 1. SSA agrees to allow DHS to compare data provided by the Employer against SSA's database. SSA sends DHS confirmation that the data sent either matches or does not match the information in SSA's database. 2. SSA agrees to safeguard the information the Employer provides through E-Verify procedures. SSA also agrees to limit access to such information, as is appropriate by law, to individuals responsible for the verification of Social Security numbers or responsible for evaluation of E-Verify or such other persons or entities who may be authorized by SSA as governed by the Privacy Act (5 U.S.C. § 552a), the Social Security Act (42 U.S.C. 1306(a)), and SSA regulations (20 CFR Part 401). 3. SSA agrees to provide case results from its database within three Federal Government work days of the initial inquiry. E-Verify provides the information to the Employer. 4. SSA agrees to update SSA records as necessary if the employee who contests the SSA tentative nonconfirmation visits an SSA field office and provides the required evidence. If the employee visits an SSA field office within the eight Federal Government work days from the date of referral to SSA, SSA agrees to update SSA records, if appropriate, within the eight -day period unless SSA determines that more than eight days may be necessary. In such cases, SSA will provide additional instructions to the employee. If the employee does not visit SSA in the time allowed, E-Verify may provide a final nonconfirmation to the employer. Note: If an Employer experiences technical problems, or has a policy question, the employer should contact E-Verify at 1-888-464-4218. D. RESPONSIBILITIES OF DHS 1. DHS agrees to provide the Employer with selected data from DHS databases to enable the Employer to conduct, to the extent authorized by this MOU: a. Automated verification checks on alien employees by electronic means, and Page 7 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Photo verification checks (when available) on employees. 2. DHS agrees to assist the Employer with operational problems associated with the Employer's participation in E-Verify. DHS agrees to provide the Employer names, titles, addresses, and telephone numbers of DHS representatives to be contacted during the E-Verify process. 3. DHS agrees to provide to the Employer with access to E-Verify training materials as well as an E-Verify User Manual that contain instructions on E-Verify policies, procedures, and requirements for both SSA and DHS, including restrictions on the use of E-Verify. 4. DHS agrees to train Employers on all important changes made to E-Verify through the use of mandatory refresher tutorials and updates to the E-Verify User Manual. Even without changes to E-Verify, DHS reserves the right to require employers to take mandatory refresher tutorials. 5. DHS agrees to provide to the Employer a notice, which indicates the Employer's participation in E-Verify. DHS also agrees to provide to the Employer anti -discrimination notices issued by the Office of Special Counsel for Immigration -Related Unfair Employment Practices (OSC), Civil Rights Division, U.S. Department of Justice. 6. DHS agrees to issue each of the Employer's E-Verify users a unique user identification number and password that permits them to log in to E-Verify. 7. DHS agrees to safeguard the information the Employer provides, and to limit access to such information to individuals responsible for the verification process, for evaluation of E-Verify, or to such other persons or entities as may be authorized by applicable law. Information will be used only to verify the accuracy of Social Security numbers and employment eligibility, to enforce the INA and Federal criminal laws, and to administer Federal contracting requirements. 8. DHS agrees to provide a means of automated verification that provides (in conjunction with SSA verification procedures) confirmation or tentative nonconfirmation of employees' employment eligibility within three Federal Government work days of the initial inquiry. 9. DHS agrees to provide a means of secondary verification (including updating DHS records) for employees who contest DHS tentative nonconfirmations and photo mismatch tentative nonconfirmations. This provides final confirmation or nonconfirmation of the employees' employment eligibility within 10 Federal Government work days of the date of referral to DHS, unless DHS determines that more than 10 days may be necessary. In such cases, DHS will provide additional verification instructions. ARTICLE III REFERRAL OF INDIVIDUALS TO SSA AND DHS A. REFERRAL TO SSA 1. If the Employer receives a tentative nonconfirmation issued by SSA, the Employer must print the notice as directed by E-Verify. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify Page 8 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. After a tentative nonconfirmation, the Employer will refer employees to SSA field offices only as directed by E-Verify. The Employer must record the case verification number, review the employee information submitted to E-Verify to identify any errors, and find out whether the employee contests the tentative nonconfirmation. The Employer will transmit the Social Security number, or any other corrected employee information that SSA requests, to SSA for verification again if this review indicates a need to do so. 4. The Employer will instruct the employee to visit an SSA office within eight Federal Government work days. SSA will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 5. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. 6. The Employer agrees not to ask the employee to obtain a printout from the Social Security Administration number database (the Numident) or other written verification of the SSN from the SSA. B. REFERRAL TO DHS 1. If the Employer receives a tentative nonconfirmation issued by DHS, the Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. The Employer agrees to refer individuals to DHS only when the employee chooses to contest a tentative nonconfirmation. 4. If the employee contests a tentative nonconfirmation issued by DHS, the Employer will instruct the Page 9 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employee to contact DHS through its toll -free hotline (as found on the referral letter) within eight Federal Government work days. 5. If the Employer finds a photo mismatch, the Employer must provide the photo mismatch tentative nonconfirmation notice and follow the instructions outlined in paragraph 1 of this section for tentative nonconfirmations, generally. 6. The Employer agrees that if an employee contests a tentative nonconfirmation based upon a photo mismatch, the Employer will send a copy of the employee's Form 1-551, Form 1-766, U.S. Passport, or passport card to DHS for review by: a. Scanning and uploading the document, or b. Sending a photocopy of the document by express mail (furnished and paid for by the employer). 7. The Employer understands that if it cannot determine whether there is a photo match/mismatch, the Employer must forward the employee's documentation to DHS as described in the preceding paragraph. The Employer agrees to resolve the case as specified by the DHS representative who will determine the photo match or mismatch. 8. DHS will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 9. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. ARTICLE IV SERVICE PROVISIONS A. NO SERVICE FEES 1. SSA and DHS will not charge the Employer for verification services performed under this MOU. The Employer is responsible for providing equipment needed to make inquiries. To access E-Verify, an Employer will need a personal computer with Internet access. ARTICLE V MODIFICATION AND TERMINATION A. MODIFICATION 1. This MOU is effective upon the signature of all parties and shall continue in effect for as long as the SSA and DHS operates the E-Verify program unless modified in writing by the mutual consent of all parties. 2. Any and all E-Verify system enhancements by DHS or SSA, including but not limited to E-Verify checking against additional data sources and instituting new verification policies or procedures, will be covered under this MOU and will not cause the need for a supplemental MOU that outlines these changes. Page 10 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: B. TERMINATION 1. The Employer may terminate this MOU and its participation in E-Verify at any time upon 30 days prior written notice to the other parties. 2. Notwithstanding Article V, part A of this MOU, DHS may terminate this MOU, and thereby the Employer's participation in E-Verify, with or without notice at any time if deemed necessary because of the requirements of law or policy, or upon a determination by SSA or DHS that there has been a breach of system integrity or security by the Employer, or a failure on the part of the Employer to comply with established E-Verify procedures and/or legal requirements. The Employer understands that if it is a Federal contractor, termination of this MOU by any party for any reason may negatively affect the performance of its contractual responsibilities. Similarly, the Employer understands that if it is in a state where E-Verify is mandatory, termination of this by any party MOU may negatively affect the Employer's business. 3. An Employer that is a Federal contractor may terminate this MOU when the Federal contract that requires its participation in E-Verify is terminated or completed. In such cases, the Federal contractor must provide written notice to DHS. If an Employer that is a Federal contractor fails to provide such notice, then that Employer will remain an E-Verify participant, will remain bound by the terms of this MOU that apply to non -Federal contractor participants, and will be required to use the E-Verify procedures to verify the employment eligibility of all newly hired employees. 4. The Employer agrees that E-Verify is not liable for any losses, financial or otherwise, if the Employer is terminated from E-Verify. ARTICLE VI PARTIES A. Some or all SSA and DHS responsibilities under this MOU may be performed by contractor(s), and SSA and DHS may adjust verification responsibilities between each other as necessary. By separate agreement with DHS, SSA has agreed to perform its responsibilities as described in this MOU. B. Nothing in this MOU is intended, or should be construed, to create any right or benefit, substantive or procedural, enforceable at law by any third party against the United States, its agencies, officers, or employees, or against the Employer, its agents, officers, or employees. C. The Employer may not assign, directly or indirectly, whether by operation of law, change of control or merger, all or any part of its rights or obligations under this MOU without the prior written consent of DHS, which consent shall not be unreasonably withheld or delayed. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations herein is void. D. Each party shall be solely responsible for defending any claim or action against it arising out of or related to E-Verify or this MOU, whether civil or criminal, and for any liability wherefrom, including (but not limited to) any dispute between the Employer and any other person or entity regarding the applicability of Section 403(d) of IIRIRA to any action taken or allegedly taken by the Employer. E. The Employer understands that its participation in E-Verify is not confidential information and may be disclosed as authorized or required by law and DHS or SSA policy, including but not limited to, Page 11 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Congressional oversight, E-Verify publicity and media inquiries, determinations of compliance with Federal contractual requirements, and responses to inquiries under the Freedom of Information Act (FOIA). F. The individuals whose signatures appear below represent that they are authorized to enter into this MOU on behalf of the Employer and DHS respectively. The Employer understands that any inaccurate statement, representation, data or other information provided to DHS may subject the Employer, its subcontractors, its employees, or its representatives to: (1) prosecution for false statements pursuant to 18 U.S.C. 1001 and/or; (2) immediate termination of its MOU and/or; (3) possible debarment or suspension. G. The foregoing constitutes the full agreement on this subject between DHS and the Employer. To be accepted as an E-Verify participant, you should only sign the Employer's Section of the signature page. If you have any questions, contact E-Verify at 1-888-464-4218. Page 12 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Approved by: Employer AVIAREPS AG Name (Please Type or Print) Oliver Kuechler Title COO AVIATION Signature Date 14/08/2020 Department of Homeland Security — Verification Division Name (Please Type or Print) Title Signature Date Page 13 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Information Required for the E-Verify Program Information relating to your Company: Company Name AVIAREPS AG Company Facility Address 16250 Ventura Boulevard, Suite 115 Los Angeles, CA 91436 AVIAREPS AIRLINE MANAGEMENT INC Company Alternate Address Cashin King 2 Roosevelt Ave#303 11791 Syosset, NY County or Parish Employer Identification Number 65-1113203 North American Industry 541720 Classification Systems Code AVIAREPS AG Parent Company Josephspitalstrasse 15 80331 Munich, Germany Number of Employees Number of Sites Verified for Page 14 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Are you verifying for more than 1 site? If yes, please provide the number of sites verified for in each State: Page 15 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Information relating to the Program Administrator(s) for your Company on policy questions or operational problems: Page 16 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv-, Company ID Number: Page 17 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 Coi17er county Email: Barbara.Lance@colliercountyfl.gov Administrative Services Division Telephone: 239.252.8998 Procurement Services ADDENDUM # 2 Date: August 5, 2020 From: Barbara Lance, Procurement Strategist To: Interested Bidders Subject: Addendum # 20-7776 — Latin America Tourism Representation This Addendum has been issued for the following items identifying clarifications, changes, deletions, and/or additions to the scope of work, solicitation documents and/or bid schedule for the above referenced solicitation: The "Question and Answer" period has been extended from to: August 7, 2020 A 5:00 Pm The "Bid End Date" has been extended from to: August 14, 2020 (& 3:00 um If you require additional information please post a question on our Bid Sync (www.bidsync.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. August 5th, 2020 (Signature) AVIAREPS ARGENTINA S.A. (Name of Firm) Date Coftler County Administrative Services Division Procurement Services Date: August 3, 2020 Email: Barbara.Lance@colliercountyfl.gov Telephone: 239.252.8998 Addendum 1 From: Barbara Lance, Procurement Strategist To: Interested Bidders Subject: Addendum # 1 Solicitation # 20-7776 Latin American Tourism Representation The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1: Bid "Due Date" was inadvertently left blank on Solicitation. Please see updated Solicitation: 20-7776 Solicitation Addendum 1 If you require additional information please post a question on our Bid Sync (www.bidsypc.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. (Signature) AVIAREPS ARGENTINA S.A. (Name of Firm) August 5th, 2020 Date 1 AIL ! � f ] SSS It1l c CoVier Proposal for Trade & PR Representation County For Collier County in Brazil "ASOOZ Brazil Prepared for Collier County Prepared by AVIAREPS Contact Marcelo Rodrigues Kaiser Email: mkaiser@aviareps.com Date August 7, 2020 This proposal includes confidential commercial and proprietary data that shall not be disclosed outside Collier County and shall not be duplicated, used, or disclosed, in whole or in part, for any purpose other than to evaluate this proposal. Co er County Table of Contents 1. COVER LETTER/MANAGEMENT SUMMARY........................................................ 3 2. BUSINESS/MARKETING PLAN............................................................................ 5 MARKETPLACE OVERVIEW.............................................................................................................................. 5 COVID-19 ANALYSIS AND ITS IMPACT IN THE BRAZILIAN MARKET............................................................................... 11 RECOVERY PLAN FOR PARADISE COAST IN BRAZIL . . . . . . . . . . . . . . . . . . ................................................................................ 15 TRAVEL TRADE STRATEGIES AND RECOVERY ACTIONS............................................................................................. 16 PUBLIC RELATIONS STRATEGIES AND RECOVERY ACTIONS....................................................................................... 20 3. COST OF SERVICES TO THE COUNTY.............................................................. 24 BUDGET.......................................................................................................................................................... 24 COMPENSATIONFEE.......................................................................................................................................... 24 4. EXPERIENCE AND CAPACITY OF THE VENDOR .......................................... 25 AVIAREPS GLOBAL BACKGROUND . . . . . ................................................................................................................ 25 AVIAREPSBRAZIL............................................................................................................................................ 26 AVIAREPSBRAZIL PROOF OF LICENSE . . . . . . . . ........................................................................................................ 27 AVIAREPS BRAZIL FINANCIAL DOCUMENTS . . . . . . ..... . . . . ............................................................................................ 28 AVIAREPS BRAZIL CURRENT INSURANCE POLICY . . . . . . . . . . . ........................................................................................ 34 AVIAREPS BRAZIL PRIMARY SERVICES IN TOURISM REPRESENTATION ............ . ............. . . . . .......................................... 36 CLIENT/PARTNER REFERENCES........................................................................................................................... 36 AVIAREPSCLIENT LIST..................................................................................................................................... 47 CONFLICT OF INTEREST . . . . . . . . .............................................................................................................................. 48 CASESTUDIES................................................................................................................................................. 48 5. SPECIALIZED DCPERTISE OF TEAM MEMBERS .......................................... 61 AVIAREPS BRAZIL TEAM FOR COLLIER COUNTY .................................................................................................... 61 AVIAREPS BRAZIL EXPERIENCE WITH COLLIER COUNTY......................................................................................... 63 CASE STUDIES ON PARADISE COAST.................................................................................................................... 65 AVIAREPS BRAZIL SYNERGY WITH LATIN AMERICAN OFFICES................................................................................... 70 CONCLUSION............................................................................................................ 70 ATTACHMENT............................................................................................................ 71 REPORTEXAMPLE............................................................................................................................................. 71 FINANCIALDOCUMENTS AVIAREPS AG............................................................................................................... 82 2 Co erCounty A Brazil COVER LETTER/ MANAGEMENT SUMMARY Sao Paulo, Brazil, August 7th 2020 To Collier County: AVIAREPS AG is the world's leading tourism and airline representation company, representing over 100 tourism clients and an equal number of airline clients in more than 66 own offices, employing around 700 tourism professionals worldwide. We are a global player, we are a financially sound company with an equity of 140M Euro and we can immediately provide the right resources for Collier County. US clients currently represented by AVIAREPS internationally range from Alaska to Hawaii, from California to New York (NYC & Company and NY State), from LA Inc. and Visit Florida to Greater Miami CVB, from Disney World and Cirque Du Soleil to Universal Studios and from Hilton to Marriott and Wyndham Hotels & Resorts. We know the US. AVIAREPS Brazil has an unparalleled experience of representing US destinations, including Collier County for the past 6 years, The Palm Beaches, Visit Florida, Brand USA and Virtuoso. AVIAREPS grew, together with Paradise Coast, in the Brazilian market. Due to the amazing opportunity Collier County gave us 6 years ago, it opened the doors for AVIAREPS to become what it is today and be experts, not only in Paradise Coast, but also in US destinations. We know how to successfully develop and implement a strategic program of appropriate cooperative and integrated marketing programs and promotions in tourism distribution channels and sales programs to increase the profile and branding of a destination and to maximize conversion opportunities for its products. With our vast U.S. experience comes long-standing and personal relationships with the Travel Trade and Media, and all airlines servicing the U.S. to and from Brazil. We are also proactive members of UNWTO. We are well connected with the Visit USA Associations, with the U.S. Department of Commerce and the U.S. Travel Association. AVIAREPS' business is entirely about the power of our people assembling the finest team possible for Paradise Coast. The proposed structure for Collier County includes a country Director, a Head of Trade, a Public Relations & Marketing Manager, a dedicated PR & Communications Executive, a dedicated Trade Executive, and a Trade Assistant, a team that has been takes care of the destination for the past 5 years, a team that's is now experts in Paradise Coast. All of the proposed staff have either lived in the US or worked with US brands since sometime. Even more important, they have a dedicated passion for the US, deeply know Collier county and are well versed in promoting Paradise Coast to the Brazilian market. As representatives of Naples, Marco Island & the Everglades in the past 6 years, AVIAREPS Brazil has implemented several activities that have positioned the destination in the Brazilian market as a well-known destination in Florida through Trade, PR and Consumer actions, which provided a great R01 for a destination that had no share of mind yet with the final consumer and very little with travel trade. Among these achievements, we can highlight over 5,000 travel agents trained and capacitated in the destination, the implementation of a Facebook page in Portuguese, over 1,000 sales calls to promote Paradise Coast, over 150 million impressions generated from earned media and participation in more than 20 trade shows and trade events. Furthermore, over 70 travel agents, operators and journalists visited the destination to experience Naples, Marco Island & The Everglades in -loco and over 45 press releases were distributed to highlight the destination's features and events. Our expertise with the destination will also allow us to oversee all Latin American offices in the destination promotion, as Brazil will be the point of reference for Paradise Coast's expansion through Latam countries, increasing synergy among the teams. AVIAREPS has developed this proposal with the objective of continuing what was built over the past 6 years, promoting Collier County in the Brazilian market. Taking into consideration the investment in Brazil, versus the investment that will be dedicated to Latin America, AVIAREPS Brazil will decrease its investment here to provide Collier County with a much needed support in Latam, working mostly with no -cost actions in the Brazilian market, taking into consideration the great relationship with Paradise Coast over the last years. Our team has the necessary skills to keep increasing awareness and travel to Paradise Coast in the Brazilian luxury and leisure markets, as well as product offering among the trade. The main objective is to carry out steady work with tour operators, travel agents and media to keep the growing numbers of Brazilian tourists to the region, not only in the high season but also during the low 3 Co ier county A Brazil season. Services will be conducted through leisure and high -end activities with focus on featuring the highlights and diversity of Paradise Coast to the final consumer and the trade. The following comprises tailor made strategies to successfully promote and maintain Trade and PR efforts to drive visitation for the destination. Promotion activities include sales calls; training; development and implementation of FAM Tours and Press Trips and fomenting partnerships with local partners to enhance reach and visitation to the County; promote Paradise Coast showing all tourism options; negotiation of cooperative agreements that will best fit requirements; promote integration with other partner destinations represented in Brazil for a more effective strategy of sales; innovate in sales events such as joint promotion, roadshows, press releases, media relations and, most importantly, recovery actions post pandemic to rekindle tourism to the region. AVIAREPS will maintain emphasis to the fact that Paradise Coast is a destination which allows us to promote and position the region as a year round vacation destination, offering different products. Among our main objectives are: keep on increasing visitation by building a positive awareness of the County and showing the travel agents, media and final consumer what else the region has to offer besides great beaches, food and shopping. Florida is already one of the top destinations for the Latin American traveler and AVIAREPS will keep focusing on increasing the length of stay, spend, and repeat visitation while promoting different attractions of this iconic region, since there are endless possibilities to promote the destination for a consumer that started visiting the magnificent Paradise Coast in the last few years. Sincerely, Marcelo Kaiser VP Latin America & Brazil General Manager AVIAREPS Brazil MKaiser@aviareps.com +55114863.8293 1 +5511 98125.9632 Co er County BUSINESS/MARKETING PLAN MARKETPLACE OVERVIEW The Brazilian tourism market suffered a strong negative impact in the last couple of years due to the political and economic crisis the country faced. In the 2018 presidential elections, the Left Wing party, which has been in power for 16 years, lost. The President elected, Jair Bolsonaro, a Right Wing candidate, took over the presidency in January 1st, 2019. While it was expected for the economy to recover quickly in the first months of his Government, it was not what happened. Faced with a strong opposition in the Congress, President Bolsonaro was not able to approve key proposals, such as the Pension System reform, until June 2019. However, the international market responded well to the change in power, generating optimism. Considerations • Instability of local currency versus the US dollar. Dollar rates have been, for the most part of the 2019, over R$4.00. The difference from the dollar rates to Euro is small, facilitating travel to Europe instead of the USA. With the Covid-19 pandemic, dollar rates have sky rocketed to R$ 5.30, with a forecast of a more stable rate in the end of 2020 of R$4.60. • President Bolsonaro was able to sign an agreement with European Union. • President Bolsonaro was able to sign an agreement with MERCOSUR. • The economic crisis from 2014/2015 resulted in a great impact in tourism, however the country, and the tourism market, had been showing strong signs of recovering in the past years until when Covid-19 hit. • The Brazilian GDP for 2019, a Government transition year was 1.1%. GDP concentrates in 5 States only: Sao Paulo, Rio de Janeiro, Minas Gerais, Rio Grande do Sul and Parana (Southeast and Southern regions). Forecasted expansion of the GDP for 2020 was forecast at 2.30%, with a higher rate for 2021, 2022 and 2023 of 2.50%. With the pandemic, the general scenario is still hard to predict, but government sources are forecasting a GDP of-5% for 2020, reaching the numbers forecast in 2019 only in 2021. • Central Bank reduced interest rate forecast for 2020 to 3.58%, 3.75% in 2021 and 3.50% in 2022 and 2023, and eliminated IOF rates (taxes over charges in foreign currencies in credit cards) to zero due to the OVERVIEW a zozo pandemic. • Covid pandemic directly impacted economy in Brazil, and worldwide. The forecast for this year is a decrease in the GDP in Brazil, and most probably trips abroad, including Florida, will rekindle to its previous numbers only until 2022. The luxury market is the least affected, and this greatly impacted the actions we developed in our strategic approach. Sources: We Are Social, Central Bank, IBGE, Panrotas Insights • Airlift — Scenario of international flights previously to the pandemic showed that Europe had more incoming flights from Brazil (273 weekly flights) than the US, with 177 weekly flights. Also, there had been an increase in flights to Latin America, with new carriers and slots opening up. The Open Skies agreement hasn't really shown significant impact in the flight network, however the recent bankruptcy of AVIANCA Brasil increased the prices of domestic flights, which might favor 273 the international travel, as several destinations abroad are cheaper than Number ofweekly%htstoEurope. traveling in -country. Due to Covid-19, most of the flights have been ♦ 197 cancelled, however airline companies have started communicating the Number of weekly Flighu to the 115A. return of their flights, in a slow pace, from May 2020 on, which is what was 5 Co ier county A Bt-aziI seen, with all main carriers already flying into Brazil. We expect to have most of the flights back until the beginning of 2021. • Dollar rates are directly impacting airline rates. Brazilian travelers take prices into consideration when booking their travels, that being a reason to change travel dates, or even to change travel destination to another place they also wish to visit. With the pandemic scenario, airlines have dropped their prices and Tour Operators are promoting super low rates for the USA, with airlines tickets, being sold even for USD 550.00. • The possibility of installment payment is also taken into consideration when booking a trip. Most of the airlines offer the option of up to 12 credit card installment payments when booking a ticket. Some might add low interest fees, but even so this is the preferred payment method for Brazilian travelers. • VISA Waiver for Americans — The Brazilian Government has conceded, in 2019, the VISA waiver for American travelers to Brazil. In the first moment this will directly impact American tourism into the country however, in the long run, this increase in tourism might influence in new flights opening from the USA to Brazil, opening new channels for Brazilians to travel to America. MAIN ACTIVITIES WHILE IN THE USA (%) Shopping Sightseeing Theme & Amusernent Parks National Parks & Monuments Museums HistoriGaL Locations Fine Dining Experiences Visit Small Towns I Countryside Concerts I Musicals I Plays Sport Events • Coastal destinations were the preterred destinations for 2019's holiday season, accounting for 67% of surveyed people. On the heels of beach destinations travelers are renting private villas (32%), while urban tours and road trips are tied with 30% each. • According to a recent study from Panrotas, Brazilian travelers are looking for new destinations (often in conjunction with familiar ones) and experiences. On the rise: Asia (with stops midway, which may be in Europe, the United States, Africa or the Middle East); cruises to different destinations (including river trips); West Coast of the United States; secondary cities in Europe and extreme destinations, like Antarctica. Also, content trips, exchange programs, women traveling alone, trips for sport practicing, sports watching trips, trips to theme fairs, pop culture, and shows and concerts are on the rise, as well as wellness. • 43% of Brazilians say expenses with cuisine (cafes and restaurants) are their top priority, with 78% saying cuisine highly factors in their choice of destinations to visit. Tours and shopping follow culinary travel tied at 42%. • 77% of Brazilians prefer to stay in hotels and expect stays to include breakfast and free Wi-Fi. 46% of Brazilians rented cars while in the US, 17% were first time visitors and 81% stayed at hotels, with an average stay of 11 nights. REASONS FOR TRAVELING TO THE USA • Solo travel is a trend: 49% ......... ...... . . . . . ........... . ..... . have already taken a trip by themselves while 26% have never done but are intend to at some point. • According to Facebook 19 vacation 0 Business&Conventions 0 Ysi1Foen0s&FamiLy • Education business tools, women show more interest in travel. From everyone with a Facebook profile that showed interest in traveling, almost 40% is located in the Southeast region of Brazil. • Travel is the favorite investment of Brazilians, according to a research by Kayak with more than a thousand respondents. For 37%, travel is the favorite way to spend money. Beaches are the favorite destination type for solo travelers. 0 Co ier county A Brazil • 149 million internet users with average age of 33yo. • 89% of internet users search for products and services online. • 68% purchase products or services online. • 140 million active users on Social Media. • US$ 19.14 billion is the average annual spending with Travel (including accommodations). • According to the Global Destination Cities Index: Origins survey by MasterCard, Brazil is among the top 20 markets that highly boosts tourism in the world. The report also states that 41.7% of Brazilians choose to travel do the US. • A survey by metasearcher Kayak reveals that Travel is Brazilians' favorite investment. 37% of responders said that travelling is the best way to spend money. Coastal destinations are the most popular request for solo travelers. • Brazilians are quite adept in new technologies and use their smartphones to perform searches. According to a survey by Booking.com, Brazilian travelers are usually very curious about visited destinations' cuisines with 7 out of 10 declaring their wish to try the flavors of the places they visit. • According to Facebook business tools, women show more interest in travel. From everyone with a Facebook profile that showed interest in traveling, almost 40% is located in the Southeast region of Brazil. Sources: Booking.com. Kayak, Global Destination Cities Index, Panrotas, Facebook High Season High season for travelling in Brazil coincides with school breaks. December -January and July are the peak travel months for Brazilian consumers, with lead times typically falling between three to six months. Long national holidays and spring break are becoming also travel options for Brazilians, who usually add a few vacation days and extend these periods for longer trips. For 2020, June and July will not be a peak travelling season due to Covid-19 pandemic and school vacations being taken ahead of time. January December July r Y C ! Booking TRAVELLING SEASONS STRONGER MONTHS DUE TO: School holidays Seasons/weather Planning can start months in advance; however the actual booking of the trip normally takes place 2 to 3 months before the trip itself. This happens due to fluctuation in airline rates and vacation scheduling inside workplace. This situation changes if the trip will take place in extreme high seasons like Christmas, Carnaval or New Year, when booking window can advance to up to a year, depending on the destination. Planning time frame: 3-4 months in advance Co er County .'alloolf Brazil Booking time frame: Sept. —Nov. for travel between December to February; March —May for July vacation period When it comes to booking, the majority are doing so via a traditional travel agent and online travel agencies (OTAs) and or directly to partners website (airlines, hotels and rent a cars). Marketplace Travel Trends Recent analysis conducted by AVIAREPS showed that the Brazilian tourism markets has been changing in the past few years. We identified a few trends and insights for upcoming years. Experiences — Luxury travel goes beyond 5 star hotels, but include comfort, exclusive experiences and privacy in differential housing. "Doing' will have the same (if not more) weight than "Going" when it comes to travel thinking, and for more than two-thirds of Brazilian travelers (67%) experiences are valued more than material goods. We will see travelers facing many authentic and different experiences, from the places where they eat and sleep, to the way they shop or watch their favorite sports, highlighting the creation of moments that bring that sense of joy and well-being for a long time after the trip is over. • Multigenerational trips — Families are choosing to travel to destinations where all generations can go and have fun, and have structure to attend from children to the elderly. • Sports — Watching and practicing sports in becoming a main reason for travel. Surfing, running marathons, watching football, skiing, scuba diving, Nascar races, MMA fights, there is no restrictions in sport trips. • Taylor made travel — More and more Operators are working with tailor made travel, which means that tour packages might disappear in the near future. Brazilians reduced dramatically the purchase for ready-made packages, and instead are opting for putting together a trip where they can choose item by item. • Sustainability/Diversity/Social Conscience— Sustainability is very important to a great percentage of travelers. Not only they choose to travel to hotels with sustainable practices, but also they might change the destination of choice if they don't agree with its sustainability policies. Almost all Brazilian travelers (97%) say they would be willing to spend some time doing activities that can offset the environmental impact of their stay, and almost half (46%) are willing to collect plastic and rubbish from a beach or another. tourist spot. Also, three -fifths (62%) of Brazilian travelers feel that social issues in potential travel destinations are truly important when choosing their destination, and 66% prefer not to visit this destination if they realize that it will negatively impact the people who live there. In addition, as travelers are increasingly looking for new and authentic experiences, they also want to ensure that they can travel safely, regardless of gender, ethnicity or sexual orientation. According to Booking.com data, Brazilians are the fourth nationality that most plans to travel to attend a LGBT Pride event in 2019, with 31%, behind only Indonesians (62%), Indians (39%) and Mexicans (33 %). Personal accomplishments - Travel is becoming a means of personal fulfillment. Travelers are more focused on choices that have greater meaning as they will seek to add more purpose to their travels. More than two-thirds (68%) of Brazilian travelers agree that traveling has brought invaluable life lessons, and 2019 will make people of all generations increase their desire to learn something new while traveling, as well as their desire to make work - related travel. volunteer and focused on skills. Looking at the most popular types of travel for a purpose, 84% of Brazilian travelers consider participating in cultural exchanges to learn something new, followed by trips involving volunteer work (72%) and vacancies for work abroad (72%). Mobile — Brazil is the third country in mobile internet usage in the world, behind Thailand and the Philippines. — 61% of all Brazilians access their social media accounts through mobile devices, an increase of 8.3% in comparison to the previous year. The number of Brazilians with internet access increased by 10 million, a 7.2% increase over last year's report. A survey commissioned by PayPal, in partnership with Opinion Box, reveals that the m-consumer, an expression referring to the mobile consumer, has been experimenting more with the purchase of Tourism and Travel related items. 55% of Brazilians adept at the platform have bought products - airline tickets, hotels or closed packages - in the last 60 days. Souce: PANROTAS Overview, Booking.com Data Co ier county '4 Brazil Top Destinations As GSAs of several airlines in Brazil, AVIAREPS has exclusive access to BI tools that allow us to have an important insight into the international movement of Brazilian travelers, information that gives us a great differential while analyzing the market and defining strategies. Below, you will find the most recent indicators In the last two years, Europe has surpassed the United States in number of Brazilian travelers, mainly due to Dollar rates being close to Euro rates, and the increase in flight numbers. The USA represents 21% of all Brazilian travel from March 2019 to March 2020, behind of Europe, with 34%, and South America, which represents 23% of Brazilian international travel. The scenario described below is pre-Covid pandemic, as current data is still reflecting the pandemic. We will conduct a new analysis once the travel markets picks -up and flights are fully running again. BRAZILIAN TRAVEL BY WORLD DESTINATION (March 2019 to mid -March 2020) Europe South America United States Africa/Middle East/Oceania Asia Caribbean/Central America Canada and Mexico Source: E-Smash When analyzing Brazilian travel flux into the USA, it is possible to see that New York has surpassed Miami and Orlando as preferred US destination. On the other hand we can verify that the top destinations are the most diverse and distributed in the country. See below: BRAZILIAN TRAVEL BY USA DESTINATION (March 2019 to mid -March 2020) 22 20 1s 15 14 12 1❑ 8 4 2 _ 1% 1% 1% 1% 1% 1% ❑ M7G S% 25 11� P�4 �p $q e 5 F Source: E-Smash 0 Co ier county 'M Brazil When taking the origin of Brazilian travelers traveling to the USA, it is possible to verify Sao Paulo and Rio de Janeiro as still well established as the primary issuing markets. However e can also see that north and northeast markets are on the rise due to new flights and local investment. BRAZILIAN TRAVEL TO THE USA BY ORIGIN (March 2019 to mid -March 2020) 60 40 �O� 100 ��O Source: E-Smash As expected, the arrival of Brazilians in Florida is mostly done through Miami, with Orlando coming in close second. However we can see that Fort Lauderdale shows significant number of arrivals. All these airports have direct flight to Brazil, but Tampa, even with connected flights, also has a good number of arrivals. BRAZILIAN TRAVEL TO FLORIDA BY ARRIVALS (March 2019 to mid -March 2020) 1% 4% MIAMI ORLANDO FORT LAUDERDALE TAM PA Source: E-Smash *All graphic numbers depict travel scenario only until pandemic hit Brazil in mid -March. After that date 90% of flights were paused in and out of the United States. 10 ca -, cOunty '4 Brazil COVID-19 ANALYSIS AND ITS IMPACT IN THE BRAZILIAN MARKET As the pandemic hit Brazil only in the end of February, we will analyze the impacts in our industry so far as the beginning of August. The first documented cases of Corona virus in Brazil showed up in the last week of February, in travelers that came from Europe. From then, there was rapid increase, however most of the Governors in Brazil implemented a quarantine guideline only three weeks after the pandemic hit, which reduced the contamination curve. See below the evolution of Covid-19 in Brazil so far: Casos novas de COVID-19 por data de notificaoo MWO ea aoo saaoo 3 aaaoo aaaoo zaaoo iaaoa Source: Brazilian Health Ministry Even though it does not look like it, the projected number of cases without the isolation measures was over 60 thousand people infected until the end of March. The general panorama in Brazil so far is the following: • Today Brazil registered 2,750,318 confirmed cases of COVID-19 and 94,665 deaths all over the country. The increase in the number of cases of COVID-19 is already decreasing in 16 Brazilian states. Decrease in new cases and death cases can be seen in comparison below: NEW CASES BY DAY X NEW DEATHS BY DAY Source: Brazilian Health Ministry • Brazil has over 1.7 million cured cases of Covid. • Quarantine is being lifted in "phases" (red, yellow and green) by each state and region. Shopping malls opened in the beginning of July, with working hour restrictions and social distancing guidelines. The same goes for businesses in general, which are requiring the use of masks, controlling the access of clients and implementing cleaning procedures for disinfection. Co ier county Brazil • On March 30th, STF Minister Alexandre de Moraes authorized the non-compliance by the federal government with the Fiscal Responsibility Law (LRF) and the Budget Guidelines Law (LDO) to spend on actions to combat coronavirus. • The Federal Government reported the release of an emergency line of R $ 40 million due to the crisis due to the pandemic of the new coronavirus (Covid-19). The objective is to finance the payroll of small and medium-sized companies, with the expectation of benefiting up to 1.4 million businesses. • On March 31st, the Federal Senate approved the payment of an emergency aid for three months, in the amount of BRL 600, destined to self-employed, informal workers and without fixed income. • The number of tests on people with suspected Covid-19 is still insufficient in Brazil. For this reason, many experts believe that contamination and mortality rates may be higher than official figures. • Also on March 31st, the Federal Government announced some measures such as freezing drug prices for 60 days, increasing the capacity of public health care, financial aid to states and municipalities, monthly aid of BRL 600 for informal and vulnerable workers, entry of another 1.2 million families in the Bolsa Fomilia program, postponement of debt payments by states and municipalities. • The release of FGTS (Guarantee Fund for Length of Service) withdrawals should be limited to a minimum wage per account (BRL 1,045). The government resists making a full release because this fund is used to finance social housing and sanitation projects. This measure could inject BRL 35 billion into the economy. • On April 2nd, the Federal Government's Emergency Employment Maintenance Program was launched to contain the economic crisis caused by the covid-19 pandemic. With about BRL 51.2 billion in investment, the federal government predicts that up to 8.5 million jobs will be preserved, benefiting 24.5 million workers with a formal contract. • The Federal Revenue Secretary, Jose Tostes Neto, announced that the government decided to reduce to zero - for 90 days- the collection of the Tax on Financial Operations (IOF) on credit operations. Currently, the IOF for credit operations is 3% per year. • The Minister of Economy maintained its estimate of a 4-7 percent plunge for Brazil's GDP in 2020, followed by 3-2 percent growth in 2021. April and May results suggest the lowest point of the crisis caused by the pandemic. The agribusiness sector is expected to be an outlier, growing 3.8% in Q2, when compared to last year. • The Federal Government published a new measure allowing businesses the opportunity to rehire employees within 90 days of dismissal, which will be in place for the duration of the current state of calamity in Brazil. Previous regulations was seen by some as a natural deterrent against mass firings during the Covid-19 pandemic, as companies would need to reopen hiring processes once they resume operations. Now, however, companies will have more flexibility to fire employees and bring them back in the future once conditions improve, which in turn could lead to employers opting to dismiss workers more often, instead of keeping them on their payroll on reduced salaries. • The Federal Government has extended the period during which companies can suspend work contracts (for another 30 days) or reduce hours and wages (60 extra days). Created in April to help companies weather the coronavirus crisis, this emergency program forced the Federal Government to partially compensate wage cuts. Intermittent workers will be able to cash in on one extra BRL 600 emergency payment. • Along the second week of July, Brazil followed four consecutive days of decrease in the number of new cases of Covid-19 in the country. • Followed by an increase in the number of cases in Santa Catarina, 17 cities in the South of Brazil decreed lockdown for, at least, nine consecutive days. The southern region was one of the last regions to be hit by the pandemic, explaining them being in an increase of cases situation right now. 12 Co ier county 8raziI The Government announced some measures to heal the Tourism Industry in the upcoming months, until the tourism market starts getting back on track. Travel associations are also in negotiations with their associates and local authorities to improve working conditions for the trade. • The main regional organizations and actors representing airlines, airports, air navigation service providers, industry providers and other related sectors in Latin America and the Caribbean are renewing their joint call for governments and authorities to work together, coordinated and assertively in order to maintain the viability of the aviation industry at this time of the coronavirus pandemic (Covid-19). • Although the size of the economic impact on tourism is higher than BRL 2.2 billion of losses recorded only in the first half of March, due to the coronavirus pandemic (Covid-19), the Ministry of Economy follows optimistic about the recovery of the airline sector. • Tourism companies have found a new ally: technology. With lives and webinars, operators, entities and other companies in the segment, they remain connected with travel agents and travelers in general, bringing knowledge, news and market perspectives. • On Thursday, April 2nd, the Minister of Tourism, Marcelo Alvaro Antonio, participating in a live with partners of XP Investimentos, said that the two provisional measures that the Ministry of Economy must disclose will cover 100% of Tourism companies, of all sizes. "This MP will prevent the dismissal of 1 million people in tourism", guarantees Alvaro Antonio. • In the interview with the Minister of Tourism for the Panrotas Portal, the president of ABAV, Magda Nassar, informed that the rate of markdowns reached 75% of cases of travel cancellations. She believes that the travel agent will be strengthened by the attitude and support given to customers during this period. • Operators and travel agencies have implemented a home office system, and continue working to provide their clients with cancellations and the best options in rescheduling their trips. • Several Operators opened in April webinar schedules for destinations and attractions to continue promoting and educating the trade. The initiatives are so far very successful, as attendance ranges from 90 to over 200 travel agents. CURRENT AIRLINE SCENARIO: • ANAC postponed the dates for airlines not using its slots at the airports. The measure was expected to expire on October and it was postponed to March 2021. • Azul is gradually resuming regular operations in Brazil, having 200 daily flights at this moment. • American Airlines announced the return of flights to Brazil, starting on August 6 with Miami -Sao Paulo, but also announced the cancellation of routes from Los Angeles to Sao Paulo and from Miami to Brasilia. By the end of the year, connections will also return to Dallas and New York. • Delta airlines forecasts return for August, from Guarulhos (SP). The systems already had a date of August 4, with sales still closed (opened from the operation of August 7). The flight from New York, still undated, must return in codeshare with Latam. • United Airlines is planning to fly 40% of its overall schedule in August, compared to the same period in 2019. Among them is scheduled to resume service between New York / Newark and Sao Paulo. The company operated only Sao Paulo -Houston during the pandemic, being the only American to maintain an operation between Brazil and the United States. • Remaining carriers started resuming operations to main cities in Brazil, Sao Paulo and Rio de Janeiro mainly, after August. Flight frequency being adjusted according to demand. 13 Co iercounty A Brazil There has been a change or cancellation in dates in most trade shows and events hosted in Brazil in 2020. See below: • WTM Latin America 2020 is postponed to October 20th — 22nd • ABAV 2020 was cancelled • ILTM 2020 is postponed to 4-7 May 2021 • 42nd AVIESP Expo is postponed to July • Forum Panrotas is postponed to September • VISIT USA cancelled all 3 events scheduled in March • AVIRRP postpone trade show to November • Agente com a gente 2020 (Ancoradouro) is cancelled • BNT Mercosul 2020 is canceled • Brand USA Roadshow was postponed to 2021 PUBLIC SENTIMENT • Media coverage has been crucial to understand the situation in Brazil and in the world as well as to educate citizens on how to prevent it. Watching TV is still the most common way to inform Brazilians about the disease. • People understand the urgency of the Brazilian scenario but are very concerned about how to keep their income in the next months, even if it risks their lives. For this reason, some Brazilians wouldn't like to 'stop the country', while other people defends that this is the only way to contain the virus. • The combination of social isolation and the use of face masks decreased coronavirus contagion by 15% in Sao Paulo and 25% in Brasilia at the beginning of the COVID-19 pandemic in Brazil, according to findings made by researchers linked to the Center for Mathematical Sciences Applied to Industry (CeMEAI) in a study published on the bioRxiv platform. The results indicated that, in the case of Sao Paulo State- the first state to decree quarantine, on March 24, seven days after the first death record caused by COVID-19 in Brazil, when it was already the epicenter of the disease in the country, registering 745 confirmed cases and 30 deaths- this measure contributed to decrease the average rate of growth of cases in the cities of Sao Paulo. • The most substantial decrease, however, occurred after the recommendation of masks by the federal government, especially in cities in Sao Paulo with low measures of social distance at the beginning of the pandemic. OUTLOOK OF UPCOMING MONTHS Several studies are rising talking about Pandemic effects, changes and recovery actions. Even though AVIAREPS is taking all of them in considerations, more effective measures can only be defined when the pandemic ends. All the studies have some common ground, though, and these are the key points for us to define the strategies that will be implemented ahead. The key points we are considering are: • People are having severe cuts in incomes, so we are aiming to promote travel together with the Operators more focused in the summer vacations (DEC-FEB) by implementing co-op campaigns 3 to 4 months before this period — the average booking window for Brazilians — which will coincide with the beginning of the next FY. • For the same reason, studies indicate domestic travel will recover first, another point we considered for promoting the period above. • Dollar rates right now are high (1 USD = 5.38 BRL), but the forecast is for it to become more accessible towards the end of the year (1 USD = 4.60 BRL) • According to a Skyscanner research, 53% of travelers believe it will be safe to travel abroad after September 2020 • Mapeie Consultoria, a consulting company, stated that according to pools they conducted, Brazilian travelers are 14 Co ier county planning the trips abroad to the USA and Europe (7.9%), South America (4.12%) and Caribbean (2.41%). Asia and Africa are not on the radar for Brazilians for 2020. • Likely scenario for the upcoming months: 1 — 2 months: Some markets will continue to be isolated until beginning/mid-September, however most States are already implementing opening phases to businesses and airline travel is returning. 3 — 4 months: American airline companies are returning their activities between July/August, therefore we can expect a flow of passengers and sales for the end of 2020. Ex.: people buying in June/July to travel from October on. The major TOs strongly believe that travelers are just waiting for the borders to be reopen to start traveling. Once this happens, they will feel more confident to purchase. • 6 months: we expect a peak sales for purchases for 2021 and probably the flight offers will be very close to what we had in February (promotional air fare rates). • 12 months: situation back to normal — dollar exchange rate gets normal, economy rebounds, and high demand of travelers to the USA, especially Florida, #1 destination to Brazilians. RECOVERY PLAN FOR PARADISE COAST IN BRAZIL AS previously discussed with Paradise Coast's CVB team, the Covid pandemic required several adjustments in the actions AVIAREPS Brazil was implementing for Paradise Coast in Brazil. And even though travel to the USA is currently not possible, the team never stopped promoting the destination, keeping share of mind and trainings to the travel trade. Our current actions include: TRADE: • Over 60 sales calls to get reports from Operators in the current situation and further promote Paradise Coast • Working on newsletters to promote destination highlights and online trainings, so far we sent 4 monthly newsletters on #ParadiselnPlace, LGBT, e-learning and trainings. Sending out newsletters promoting Paradise Coast's e-learning to the trade is great way to educate the travel agent during the pandemic • 1,093 travel agents educated during our on -going webinars with Tour Operators and USA partners, with over 14 webinars conducted since March • Continuous search for partnerships with operators and travel agencies that have online training tools, to make all information of Paradise Coast available. PR • Weekly Covid-19 reports, with updated data from the pandemic, relevant news, media sentiment and economic situation • Daily relationship with media to check on updates, their change in the tone of content and media sentiment • Frequent media calls and video meetings to continuously improve the relationship with the media • Constant approach with journalists, bloggers and influencers to understand their editorial calendar facing this new situation as well as their travel calendar (when applicable) • Producing a media landscape with all information related to 6213 and 132C content in the country in order to evaluate the best way to work with them along this period • Working on suggestions to PC for story ideas to be developed with media • Promoting any PC consumer oriented effort at this moment, such as webinars, local business changes and virtual escapism • Promoting main trade activities to the trade media and generating positive awareness for the destination AVIAREPS Brazil has also developed a special plan for the tourism recovery in Collier County, shared with the CVB for planning of actions during the upcoming months. These actions were adjusted according to the development of the pandemic, and also taking into consideration the upcoming months' scenario described previously. These actions are described in details in the following strategies for Trade and PR, although some actions had also to be adjusted due to budget restrictions, in comparison to the previous years of contract. 15 Co iercounty A Brazil TRAVEL TRADE STRATEGIES AND RECOVERY ACTIONS AVIAREPS main objective is to continue developing and promoting Paradise Coast by stimulating and promoting the diversified tourism options the region has to offer. Objectives Being experts in Paradise Coast, AVIAREPS's team has developed multiple actions to engage High -End and Leisure Tour Operators and travel agencies to understand more about Naples, Marco Island & the Everglades. Our main objective is to continue promoting Paradise Coast as a Top Luxury and Leisure destination in the USA, also including niche promotion whenever possible, such as LGBT and Wedding/Honeymoon. This promotion will include several no -cost actions — e-learning promotion, regular newsletters, partnerships, virtual training for TOs and TAs —that will provide Paradise Coast with a continuous presence in the market, which will allow us to maximize budget The actions will also include key actions we believe will be fundamental in the recovery of tourism to the region in the upcoming months. These actions will encompass the pillars below: NO -COST ACTIONS: Trainings (educate a minimum of 2,500 travel agents) Virtual — Webinars & Lives: Webinars have been a vital part of Paradise Coast's promotion in Brazil, and we have implemented several of these actions in partnership with Tour Operators with great success. AVIAREPS will continue promoting Paradise Coast through webinars and Lives. This approach is generating great results, and it is an important way to bring information on the destination to all regions of Brazil and let the agents know the destination is there, and all safety measures that are being takes post pandemic. We also promote the #ParadiselnPlace campaign. On -Site: AVIAREPS believes it will be possible to restart on -site training after 2021, and will continue with this strategy by training travel agents and tour operator's teams as soon as possible. E-Learning Platform Promotion (minimum of 400 certified travel agents) Taking into consideration that Paradise Coast e-learning platform is hosted inside Brand USA's website (USA Discovery Program), where so far we were able to guarantee over 250 travel agents trained, we will continue with this strategy and secure more 400 travel agents trained. This is a productive tool which allows AVIAREPS to expand the training program into markets we can't frequently visit, especially during this post pandemic period, and an added component to any actions we will implement with the Tour Operators. We will add promotional actions to any negotiated Co-Ops at no extra cost to Collier County. AVIAREPS will also send out regular newsletters through our vast CRM to promote the tool. Development of best cost/benefit partnerships Since we started promoting Paradise Coast to the Brazilian markets, one of our main objectives was always to find great partnerships for destinations to maximize budget. These partnerships can come in the form of participation in a trade show, a FAM, 132C events, training sessions, event sponsorships or other actions that will reflect good usage of budget for good results. For instance, in the past 6 years, all the FAMs we hosted had either with zero cost for airline tickets, or reduced costs, saving thousands of dollars in airfare. We will keep this approach for the upcoming years and reallocate all budget saved into different actions. Sales calls (minimum of 20/month) As always, we guarantee a minimum of 20 sales calls per month at key distribution channels as Tour Operators, High- Co ierCounty A Brazil End agents, Travel Agencies and partners. These are ongoing sales calls to identify opportunities, update the Operators with what is new in the destination, foment new products, prospecting of new partners to development of packages and specially to try and get the number of room nights from these partners to the CVB because, while we understand the need to provide Paradise Coast with the room night numbers, the tourism market has two major issues: a great number of Operators do not share these numbers due to confidentiality rules unless we have an ongoing Co -Op with them; and another upside is that several more Operators have a back office system that does not have a function computing the number of room nights automatically, making them manually count these sales, something they don't really have time to do. Direct booking by the tourists or sales through brokers are also not computed into these numbers. In the end, the fraction of room night numbers we are able to get do not reflect the total of room nights coming from the Brazilian markets (all destinations represented in Brazil indicate the same issue), these numbers usually come from the destination itself, not from Operator reports. This is, however, something we continuously aim to get from Operators. Newsletters AVIAREPS has a database of over 10,000 travel agents in Brazil, our team will keep using this strategy and continuously sending out newsletters on the destination to promote its highlights, niche tourism and the e-learning. We will maintain this action as a direct communication channel with the travel agents throughout the contract. We also released a special newsletter to promote #ParadiselnPlace campaign to over 1 thousand agents, Florida Top sellers. Product Development When AVIAREPS Brazil started promoting Naples, Marcos Island & The Everglades in the local market there were no products for the region at all. Since then, our team was able to develop over 80 Tour Packages with Brazilian Tour Operators, and will continue working on this strategy for the years to come, always following up on the new ways destinations are being promoted in our market. During these 6 years, AVIAREPS was able to develop new products with all key Operators in the markets such as Flytour, Orinter, CVC, Agaxtur, Schultz, BWT, Trend and, specifically on Luxury, Prime Tour and Teresa Perez. Act as Collier County in -market representative As we have been doing for the past 6 years, AVIAREPS will continue to be the face of Paradise Coast in the market, as the Brazilian tourism market already know us as representatives of Paradise Coast. For all purposes and contacts from trade, media and end consumers, AVIAREPS continues posing as Paradise Coast's regional office and is fully capable of answering any questions and requests. AVIAREPS will also continue participating in all official trade/media/consumer events as Collier County representatives when requested. Budget management to maximize investment As mentioned, one of our main premises has always been budget management in order to maximize investment. As a rule, AVIAREPS always negotiates values and, whenever possible, searches for partners to achieve a better result and ROL Due to the diverse array of clients we have, AVIAREPS has expertise in managing all levels of budgets and great connections with partners that are able to provide our clients with way to maximize budget. In the actions we conducted so far we were able to: • Get complimentary airline tickets, or at least at a travel agent rate/discount • Get complimentary car rental • Meals covered • Discounted prices in printing • Discounted prices in translation services • Discounted prices in shipping etc 17 Co ier county ® Brazil ACTIONS WITH INVESTMENT: Trade Shows & Events, with Sales meeting schedule AVIAREPS has participated with Paradise Coast in almost all Tourism Trade Shows present in Brazilian market as of today. Know the destination and how Collier County works, this expertise allows us to negotiate space and booth design in order to maximize budget; catering services; offer local support with translation, market insight, distribution of collaterals; development of meeting schedule; preparation of post -show report and follow-up. Based on the reduced budget for the next fiscal year, and the post pandemic scenario, and Paradise Coast's marketing objectives for the Brazilian market, we recommend participation in the following Trade Shows over the next years: For FY 2020-2021: Tour Operators B2B/B2C Events — Paradise Coast has previously participated successfully in Tour Operator events. Operators countrywide have been developing their own events with their Top 200-300 agencies for the past few years, where suppliers can have a direct contact, train and present the destination directly. Other Operators developed these events directly for the final consumer, where the presentation of the destination converts into direct sales. Paradise Coast has successfully participated in Orinter USA Day mare than once (trade), BWT USA Day (trade), Agaxtur Shopping de Viagens (132C Sales event), Encontro Ancoradouro (trade), Brand USA Roadshow (trade) and Visit Florida (roadshow) with great results. We recommend these participations to continue for the next years, and will present Collier County with these opportunities when they arise, taking into consideration travel conditions post pandemic. For FY 2021-2022 (provided that there is an increase of budget for this FY, otherwise we will reevaluate): FESTURIS Gramado — Paradise Coast has been participating in FESTURIS for over 3 years now, in the Luxury space, with great success. Luxury travel agents already know the destination and every year get updated on what is new. This trade show takes place in Gramado/RS, Southern region of Brazil, every month of November. Besides the fact the Southern and Southeastern regions of Brazil correspond to approximately 65% of Brazil's GDP, this trade show is considered by the travel trade the most effective trade show for tourism in Latin America with more than 2,000 brands exhibiting for a public of more than 10 thousand professionals coming not only from the Southern region, but also the South American agents from Argentina, Chile and Uruguay. Thinking about FESTURIS 2021, it will be of great importance to be in this show and rekindle relationship with the trade. Tour Operators B2B/B2C Events — dates TBC For FY 2022-2023 (provided that there is an increase of budget for this FY, otherwise we will reevaluate): FESTURIS Gramado — We will keep FESTURIS in the actions, since the ROI is great so far. October 2022 ILTM (Travel Week) — Paradise Coast has also participated in ILTM before. Focuing in Luxury, this is the main trade show in Brazil a destination has to attend. Previous participation went great, and the destination was scheduled for 2020 as well, plans that had to be changed due to Covid. However it is quite an investment to participate in ILTM, which is why AVIAREPS recommends participation only in 2022, so that Collier County has more time to get back on track and get tourism back to the numbers pre pandemic. ILTM Latin America is an invitation -only event, that brings together top luxury travel agents from Brazil and Latin America for pre -scheduled meetings with suppliers of the best travel experiences from around the world. Organized in a table top format, ILTM Latin America gives a great return on investment as we conduct 60 scheduled meetings with key luxury players from Brazil. AVIAREPS recommends participation in this tradeshow in the near future due to it being a high -end event that also promotes tourism through experiences. Tour Operators B2B/B2C Events — dates TBC 18 Co ier county Implementation of one key Co -Op with sales campaigns AVIAREPS has implemented several Co-Ops for Paradise Coast in the past 6 years. Results were great and our objective is to continue with this actions whenever possible. This is the first main action we have to put into place as a recovery action. Due to budget restrictions, we will activate one large Co -Op with a key Tour Operator in Brazil, which will include sales campaigns and as many additional actions we can add. AVIAREPS Brazil will select a partner Operator that has a history of high ROI and sales to Paradise Coast. An added approach is to promote the e-learning platform as part of the promotional campaigns to be developed along with top Tour Operators. This will be key component to promote Paradise Coast, as the agents can link what they have learned, with the products the TOs have available in their portfolio. This type of campaign can be the path for a larger campaign resulting in a destination review for the 10 to 15 best ranked travel agents that complete the program, in the upcoming FYs. Coordination and hosting at least one FAM Tour in 2021 AVIAREPS understands that, as per RFP request, we should conducts two FAMs per fiscal year. However we believe that, since 2020 and beginning of 2021 are already off the table, we might be able to host only one FAM until the end of this fiscal. As we did in several FAMs before, we will have 100% of focus in finding an airline partner to decrease Collier County's investment in airline tickets and, if able, we can host one FAM in May, and another in September, which is not guaranteed at this point. Our team has conducted and organized over 20 FAMs with different itineraries to key destinations, and over 6 to Collier County alone. Such knowledge certifies AVIAREPS as an expert to smartly adequate Paradise Coast to the Brazilian Market needs. An AVIAREPS coordinator will execute and attend all FAMs with the group, also providing clarification, information and problem solving on the destination. We will also aim to have a partner airline during this project to maximize budget and promote the connectivity to the region. Another great partnership is to conduct the FAM together with a High -End Tour Operator and promote the destination to their Top Florida sellers. In the past 6 years, AVIAREPS secured 5 FAM Tours with zero investment in airline tickets from Collier County. Over 50 travel agents visited the Destination combining all these FAMs, with no cost in airline tickets for the County, saving over USD 35 thousand dollars in budget for other actions. Proposed niches for upcoming FAMs: Luxury/High-End TOs/Agencies, LGBT, Destination Wedding/Honeymoon. Calendar of Proposed Trade Activities for the FY 20-21 Activity Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Trainings through Webinars and Lives Trainings on -site Newsletters E-Learning promotion Product Development Sales Calls Tour Operator Events Dates TBC FAM Tours Co-op with Sales Campaign 19 Co ier county A Brazil PUBLIC RELATIONS STRATEGIES AND RECOVERY ACTIONS To better promote Paradise Coast in Brazil and position it as the premier tropical area when visiting the United States, it is important to keep working with opinion makers of the segment (journalists, bloggers and influencers), making them understand what are the tourism treasures of the region, highlighting as many events and tourism attractions on the destination as possible, in order to showcase the high value of including a visit to Naples, Marco Island and The Everglades in a trip to Florida or, even better, traveling exclusively to the destination. After 6 years working with media, both 13213 and 132C, Brazilians are more familiarized with the variety of attractions in the County. Based on these points, our PR plan consists in the main pillars for PR efforts as we have developed several strategies to generate maximum exposure and a better ROI taking into consideration the sensitive budget, which were outlined in the PR Plan with more details and their respective investments with the following tools: NO -COST ACTIONS: Press Releases Along 6 years, AVIAREPS worked close to the Paradise Coast PR team on suggesting topics for press releases, approving press releases produced by us and also translating and adapting local messages to Portuguese and to match with the Brazilian audience. Besides our current database of 60,000+ journalists, bloggers and influencers, we will continue to use our relationship to generate coverage focusing on the variety and diversity of Paradise Coast via monthly press releases. The press releases are distributed for a segmented mailing carefully projected to filter media in various niches, such as trade media, lifestyle, gastronomy, luxury, business, hospitality, among others, with AVIAREPS recommendation of best outlets depending on the subject. Furthermore, AVIAREPS will keep providing the media with all information from the destination, especially based on a seasonality, a very important detail for the destination. AVIAREPS recommends topics to be explored in the press releases that are suitable for Brazilian audience, such as accommodation updates and special offers, seasonal events in the County, beaches and promotional events, to name a few. Media Pitches In a monthly basis, AVIAREPS already get in touch with Paradise Coast PR team in order to align the messaging and the upcoming pitches with media. Once approved, AVIAREPS reach out to a selected media list to share the news and suggest story ideas for newspapers, magazines and blogs. Along the past 6 years, AVIAREPS generated around 64M impressions resulted from media pitches and press releases, which means huge results on earned for Paradise Coast. Media pitches and press releases were defined according to core messages from the destination, such as luxury, LGBTQ, golf, special events, romance, family travel and more. AVIAREPS will keep providing story ideas and carefully chosen fresh story lines for major media on a monthly basis according to seasonality, launchings, events and other news. Trade Media Promotion In any delicate situation, such as a travel ban or peaks for Covid-19, the consumer media can be very sensitive and could reprehend Public Relations agencies and destinations who may push tourism promotion during this period. However, Trade media is more business oriented and on the early stages of any crisis will likely appreciate the promotion efforts. Media Meetings We have been visiting press offices and scheduling individual meetings with journalists, bloggers and influencers for the past years and AVIAREPS will keep doing it as the best way to reach journalists either through meetings or calls and spending zero budget. 20 Co er County Crisis Management Along the past years, AVIAREPS has supported Paradise Coast to protect and maintain a good reputation in Brazil especially in the events of a natural cause, such as in the occasion of the hurricane Irma, when AVIAREPS team was dedicated to update media about the status of the region as well as after it, when we have promoted individual press trips in order to showcase to the Brazilian consumer how fast the area was recovered and ready to welcome tourists again. On this opportunity, Paradise Coast has received an earned media of USD 4,500 related to blog posts about the destination and coverage on social media, especially Instagram. Communication with Industry Partners In the past years, AVIAREPS worked close to partners in Brazil in order to join forces on spreading the word about traveling to Paradise Coast, maintaining regular meetings, engaging key partners in co-operative planning and projects. In the past years, AVIAREPS guaranteed PR projects in partnership with Avianca Brasil, Visit Florida, Hertz and International Media Marketplace, such as getting 100% complementary tickets for a group press trip of 4 participants in 2018 and getting full support from Hertz in the ground transportation from Miami Airport to Naples on the crisis management action (mentioned above) in 2017. ACTIONS WITH INVESTMENT: Promoting Individual Press Trips (IPTs) In addition to over 25 individual and group press trips we have organized in the past years with a result of over USD 90M impressions, we will keep educating local media about the attractions and diverse tourism products of Paradise Coast and generate in-depth media coverage by providing unique, first-hand travel experiences in the region, having media as guests that shares their experiences as a local friend who offers personal insights. Among the publications visiting the destination in the past years area Viaje Mais magazine, TOP Destinos, Viajar pelo Mundo, Folha de Sao Paulo, 0 Estado de Minas, Carbono Uomo, 0 Globo, JP Magazine and others. Among bloggers and influencers who partnered with Paradise Coast in the past years in individual or group press trips are the influencer Luiz Mazzili, Marcio Cimatti, from AJanela Laranja, Tina Birnstein, from Viagem e Gastronomia, Renata Araujo, from You Must Go, Anelise Zanoni, from Travelterapia and others. Due to the extensive high quality media network AVIAREPS has developed, it is imperative to keep organizing individual press trips for the top media outlets covering different subjects from a right angle and selecting a great format, granting maximum and wider exposure of the destination, especially to showcase how is to travel to the destination after the pandemic. Due to the pandemic, the future new ways to travel and the limited budget, AVIAREPS recommends to focus on individual press trip instead of group press trips, as it will be easier to secure media on individual trips for safety reasons and it will be easier to arrange partners, securing more opportunities with less investment. AVIAREPS also identifies opportunities for experiences and partnerships with players and media that are already traveling to Florida, maximizing opportunities and saving budget at the same time. Media Events AVIAREPS encourages Paradise Coast to participate on events where the main audience is the Brazilian media, for all niches of interest where tourism plays an important role. In the past years AVIAREPS sent many proposals for participation in events in the country on the segments luxury, wedding and golf, especially. AVIAREPS has participated in the VISIT FLORIDA Media Reception in 2018, having the opportunity to present the destination individually for 27 journalists and bloggers, from B2B and 132C publications. AVIAREPS also joined Rafael Leick, from the blog Viaja BI, in an event LGBTQ focused for final consumers, where AVIAREPS team distributed collaterals about the LGBTQ features in the destination for guests as well as having a 20 minutes speech to present the destination for over 100 participants. We will keep sending opportunities to join partners on promote the destination on events during trade shows, exclusive media events, as International Media Marketplace, and partner's event, as Brand USA and Visit Florida. We also suggest to promote events exclusively for the destination. We encourage to have Paradise Coast PR team in Brazil 21 Co ier county '4 Brazil to present news and strengthen the relationship with media, and we also stimulate to promote events in niches, for example, to promote an event for luxury and lifestyle media in a spa in Sao Paulo and to promote craft beer from the destination, having experts media on gastronomy and beer, as per the PR plan. Event Suggestion - Spa Day with Paradise Coast in Sao Paulo AVIAREPS Brazil PR team has participated in many events and meetings with media along the past years. We propose to organize a media event in a Spa in Sao Paulo to invite media individually to relax, offering a massage treatment as well as some appetizers, in a space completely immersed into the Paradise Coast tropical atmosphere. The goal is to be close to media after the pandemic period and invite them to relax after this period, showcasing the presence of the destination in Brazil. The expectation is to create awareness for Paradise Coast as well as having a short and long term coverage especially on travel and lifestyle blogs and social media. Thematic Individual Media Visit — Leisure and Craft Beer We understand the importance of gastronomy in a visit to Paradise Coast and how breweries has been a special thing in Brazil in the past years. In order to reinforce this topic with media, AVIAREPS suggests to invite an influencer specialized in craft beer to explore the area and visit breweries in Naples and Marco Island. The visit would include conversation with owners, tastes and tours. Influencers such as To Pensando em Viajar and Viajante Cervejeiro are some of the options. Individual Media Visit — Promoting LGBT AVIAREPS started promoting LGBTQ in Paradise Coast in 2017, since the destination was officially interested on this niche. Since then, AVIAREPS produced press releases every June to promote Naples Pride and LGBTQ-friendly places, hosted a blogger during Naples Pride to showcase the party in real time for a Brazilian segmented audience and participated on a LGBTQ event in Sao Paulo. In order to keep promoting Naples as a LGBTQ friendly destination, AVIAREPS recommends working close to bloggers ad influencers to showcase the event as well as the whole gay community. As we have already worked with a male LGBT blogger, the suggestion is to pick a female option to have both experiences available. Individual Media Visit — Promoting Luxury Luxury has always been one of the most important niches AVIAREPS developed in Brazil for Paradise Coast. In order to reinforce the destination reputation as a Luxury destination, especially for an audience 30+, AVIAREPS suggests to work with influencers in the luxury and lifestyle segments, such as Anna Laura, from the travel blog Carpe Mundi. Lives with influencers While it is still not possible to flyjournalists or influencers to Paradise Coast, utilize their reach and influence digitally is a good way to maintain awareness amongst Brazilian consumers. AVIAREPS Brazil proposes to invite journalists and influencers, who have visited destination in the past few years and also have a significant reach on Instagram to participate in lives to speak about their experience. The profile Paradise Coast Brazil profile will be used, which will increase the number of followers and engagement of the profile. In case the pandemic lasts for an extended period, more renowned influencers could be hired to speak about the destination, utilizing the budget that was planned for the media visits. 22 Co ier county A Bt-aziI Social Media management In early 2016, AVIAREPS successfully outsourced the best Social Media agency, within a budget, by that time. We have also managed to onboard and train the agency about Paradise Coast, along with overseeing their work with content, branding and Facebook advertising, ensuring the best ROI possible. In the past few years, AVIAREPS have significantly developed its Digital Marketing department, now counting with 5 staff specialized in all digital -related segments and skills. With that in place we will ensure that the Collier County will continuously have the best work possible on Brazilian social platforms, either by overseeing a subcontractor or handling all the work in-house. Calendar of Proposed PR Activities for the FY 20-21 Activity Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Pitches -Press Releases Media meetings Media Event (Spa Day) Trade media promotion IPT— Leisure I PT - LG BTQ IPT— Luxury Lives with influencers 23 Co er County A Brazil COST OF SERVICES TO THE COUNTY Budget Total investment will be allocated as below for the FY of 2020-2021: Trainings (webinars, lives and on -site in SP metropolitan area) TO/Partner 1326 and 132C events Destination Reviews Co -Op with sales campaign Travel Expenses Newsletters Product Development Sales calls TOTALTRADE Individual Media Trips Media Events Press Releases Clipping Media Pitch Compensation Fee Compensation Fee, according to the RFP determined value will be as follows for each FY: Administrative Expenses/month Staff— a team of 5 specialized staff/month Account Administration i Translation Services up to 5 pages Clipping, Newsletters, Database Storage, office space TOTAL 1W To be paid in 12 monthly installments of USD 2,950.00 per year of contract. No cost $3,500.00 $3,000.00 $6,500.00 $1,000.00 No cost No cost No cost $14,000.00 $4,300.00 $700.00 No cost No cost No cost $5,000.00 $19,000.00 $300.00 $ 2, 650.00 Included in the Fee Included in the Fee Included in the Fee $35,400.00 Co er County EXPERIENCE AND CAPACITY OF THE VENDOR AVIAREPS Global Background The AVIAREPS group was founded in 1994 in Munich, Germany with the goal of meeting the growing demand for representation services. The company began by representing airlines, but quickly expanded to represent tourism boards and commercial trade associations, which were also looking for the unique global marketing network that AVIAREPS provides. Today AVIAREPS AG is the number one tourism representation company worldwide, providing representation, marketing, sales, MICE, trade and PR services in 67 own offices to more than 180 accounts in its client portfolio. In 2010, AVIAREPS was affiliated to UNWTO (United Nation World Tourism Organization), gaining access to a global network of institutional and professional contacts as well as information about challenges, market trends and the development of the tourism industry. pr -q ij Our portfolio addresses each and �ry requirement AVIAREPS is also a leading market player in the field of Tourism Public Relations. Our strength lies not only with comprehensive media management covering tools such as media releases, media promotions, crisis management, press incentives and social media but also the efficient combination of all instruments for each of our clients. A reason that allows AVIAREPS to always deliver great results — besides our structure, connections, expertise, abilities and dedication- is the fact that we work with the policy of always do more with less. That mentality, strongly disseminated in our offices, is responsible for outstanding achievements, including exclusive negotiation conditions, excellent ROI and many costless but high quality publicity. 25 Co ier county A Brazil Our offices worldwide are very well connected and integrated, always trading knowledge and information about tourism, MICE, new trends, insights, marketing and PR, what makes AVIAREPS unique in the concept of global cultural knowledge in any tourism business related. Several of our clients have entrusted multi -country agreements to us, providing our team with an extensive knowledge on how to vc"rIJ1 iG TURNOVER onbehalf of EQUITY RATIO structure and roll out client contracts covering Latin America as a €146 clients €1.35 57% region, combining regional supervision with local expertise, always keeping in mind the utmost leverage of the implemented programs MILLION BILLION for the whole region. Internationally, AVIAREPS represents a growing number of worldwide destinations and attractions. This is also the case in Latin America. We understand the demands and wishes of the international market and know how to satisfy them and, specially, how to inspire local travelers to visit these places. Nevertheless, each client within the network is treated with confidentiality and privacy, unless they expressly wish to co-operate with other clients. AVIAREPS Brazil AVIAREPS Brazil is a strong local player, with a broad client base of 20 clients from different segments on the tourism industry and a wealth of outbound tourism promotion knowledge. AVIAREPS Brazil has successfully marketed international clients, from the GSA (General Sales Agent), trade marketing, media, online, and non-traditional co-ops perspective. Our team works exclusively with international accounts in the travel industry with one single focus — increase the number of visitors from Brazil and the awareness of the client's brand. Several of our clients have entrusted multi -country agreements to us, providing our team with an extensive knowledge on how to structure and roll out client contracts covering Brazil and Latin America as a region, combining regional supervision with local expertise. Our Brazilian office has been steadily growing, nowadays becoming the largest representation office of its segments in the country, with a team of over 40 specialists based in Sao Paulo, Rio de Janeiro, Porto Alegre and Salvador. AVIAREPS Brazil has in-house knowledge to offer a 3600 approach including direct and indirect sales, Travel Trade, Marketing, Public Relations, and Digital & Social Media. We have grown since our first meeting with Paradise Coast in Sao Paulo, from a small office in 2014 to a brand new office, strategically located at Paraiso neighborhood, a 330 sqm space divided into two floors, one of the best locations in the city. AVIAREPS Brazil is right at Sao Paulo's financial district, approximately 10 minutes away from main Tour Operators and 2 minutes away from Paulista Avenue, Sao Paulo's most prestigious address and finance center, where most of the airlines are located. We have also implemented a digital department, outsourcing for several clients who have added into their strategies a virtual approach. In a recent poll conducted by PANROTAS, one of the main tourism trade publications in Brazil, with the main Brazilian Tour Operators, AVIAREPS Brazil was appointed as #1 company Operators prefer to work and #1 as the best educational seminar presenter. Furthermore, through our actions and strategies implemented in the market, the destinations we represent were appointed as #1 and #2 in best promotion in -market (USA and Florida), #1 and # 2 in best support to the trade tourism (USA and Florida) and #1 best campaigns and events dedicated to the travel agent (USA), further evidence of AVIAREPS Brazil representation capabilities. See full article below: httr)s://w\Nw. r)anrotas.com. br/destinos/r)esquisas-e-estatisticas/2019/1 O/aue-destinos-e-representantes-se- destacam-Para-os-operadores-confira_168655. html 26 Co ier County ,y Brazil AVIAREPS Team in Brazil AVIAREPS Brazil Address: Rua Dr. Rafael de Barros, 210 —4t" floor suite 41 and 42 ZIP 04003-041— Paraiso — Sao Paulo/Brazil AVIAREPS Brazil Proof of License (Tax ID Registration Document) REPUBLICA FEDERATIVA DO BRASIL CADASTRO NACIONAL DA PESSOA JUR(DICA NDMERO DE iNSCR 13.507.57510001-47 MATRIZ COMPROVANTE DE INSCRICrAO E DE SITUAQA-0 CADASTRAL f1ATADEABERTDRA 62103r1a11 NOME EMPRESARIAL AVIAREPS ASSESSORIA EM TUMSMO LTDA. TITULO DO ESTABELECIMENTO (NOME DE FANTASIA] C 1w E DE5CR DA AT NIUADE ECO ICR PRINCIPAL 79.99-2-00 - Servi os de reservas a outros servi os de turismo nAo especificadus anteriormente C DIGO E DESCRI DAS ATMOADES ECON MICAS SECVN LAs 79.11.2.00 - AgBncias de viagens 62.04-0-00-Consultoria em tecnolo is da informa ao C DIGO E DESCRI(�DA NATUREZA. JURIOICA 206.2 - Sociedade Em resiria Limitada 210ERa R DO OR RAFAEL DE BARROS T U CONJ 41 E 42 PAIRRAOIDIOSTRITO muNICIPI AR SAO PAULO OSFCE4P P0.00-041 LNDLRE�O ELETR h1IC0 PARALEGA ESPOCONTABIL.COMAR TELEFONE 11 3104.38881 11 9999.9999 EH7'E fEOERATIVO RE5PON VEL(EFRI SITVAC, CADASTRAL DATADA SITVA;CADA5I RAL ATIVA 0210312011 MOTIVO DE SITVAGAO CADASTRAL SlTVA ESPECVLL DATA OA suuArAo ESPECIAL 27 Co er County AVIAREPS Brazil Financial Documents Annual Financial Statement as per 31. Dezember 1 Perlad oDlumn 1 From Jan liar 2C 10 to Dezember 201P Data type cd urnn 1 Isl AVUIREPS Rua Dr. Rafael de Barros 211) -40 andar, Cj 42 BaIRD Paraiso CEP 04003.-041 S`ao Paula, SP, 0 Co County erC A Brazil Annua I Financial Statement per 31.12.1 g AVIAREPS - Say PJU1-O Bf3A is •:. ALL E D IAI-MkA'i Fixed Ai:sOR { Iag$�rer*r n1 ,IntanglbF) assets (Inrn3terielle Wmr6gonsg&gmmMnWj Carl eess um and Lk ermm 3.1 E a'h (K,nrlaessonen, gm%FblvlE 1te and affriche Fbi-�,'r.e *av-R Uzmzen alaDIc n RPCteI Lnd Tangible sseete (S"snlsEV* CM,e-xsests. 'u rjr3 wduMce 1411,143A1) E(v PTET- ;a97ErE An 3gen, DEVet, Lnd6."{a-.� i 1U.M.d9 Sum FUad Ase-)ta fAniaq:jve i6Wn'i 153,926.E Gurr$nm Asset iUmlauh'9n %k n� Reogivatilm and mar mate IFN-Ioningan and eoratige V-3 rnkig@ns gagane U nda] T-ade *oetlables 1Fardenrgen am 5,129.940 3 Lie MFKJen ILrI-. LestuW ReOLNMIeS VRT an. fated oarrpanies 1,A5D.OW 66 1 F nrKJen geWn verb ndene LATEfnPnALLn) Curer assets ,Gons=T- 2E6.9MJ3D -Cen7a1 bank arrd pDsU h L3ncm i,d81,941.12 Ifundesbank- and Poegroguthaben. Guthat)-3n bet KreWln:sMiten] -Chagu-38, Cseh-ln-ar4 Deblt adMce. 13,522�09 -Cr$dl: C-mus 1Sch&cke, 1{3saanb-etara L lrllt-�n. Kr$dl:karani Gurrw Assals iUrrdafffy9m*CanO.W.9rE.97 Accrued Income (Rechnun;=grwuun n) SUM A S S ° 7 y Iy JMME AKT1V } .0,533,90.92 29 Co er County Annua I Financial Statement per 31.12.19 LJ. u-n E5 IP;%SSI A) EguO'1ElgankL� viral {I3pltllj -LNcrt---Lr. C4>U f?mdDIW� Kaptalj 375.1MAJ TERS -Sao Paulo BIaail - h.�LLm:h 2015 EAL 37:5,1-.#1 4EI e3Mp- IaGs WWqTGW3M I Ad 4, 111.Qa �C*aWrrvxxag f Veftdxx--rag'. Lfet mare., 2 ,358.M -eNt-L a% 9l aUgO rrL-*Mj9-i Sum Equft* iSurnme Elpwkapft n 41DW,73 Accruaie (R[.IGi+.$i,elluDgEM O-h r 30=afs �sorls T Fd)ALEtMIUrKjemn 1 149.111.f8 Tay[ aCOuU f CL6WluW'i mA.B97.7D 931409.3-r Usblll-Us j2 rbindIIQhkWjO P,3 rTwm 4r aL3,,o irh rrmlN--c 1.59012D1.51 jflfkafi]Erlr+ Arzah uwpn aL1 BNALl kl rigW : TFade Mftfes (VffDrPJI ONLARfl 3r& I.B7d,512.7E LleWmgen and Legmi e) LlablMes baaM fled write 191,7333p- (VeMnAIMMAMEn gegerfflbu wumnamm 4a m fTleliw}l } vefbmlcme#terl) 3.503-220.15 30 Ca er County Profit Loss as per 31. Dezember 1 Period column 1 From Jan uar 2U19 to Dezember 20VP Data type column 1 Ist AV LAREP5 Rua Dr. Rafael de Barros 211) -40 andar, Cj 42 Bairro Paraiso CEP OM03-041 Sk Paula, SP, 31 Ca erCounty A Brazil PrcrMt Lms per 31.12.19 AV IAREPS - Sao Pa-1 o Er3zil 1 - HMO lads 2015 bl. (un zlza Ou!4 Saba i Ltqs3tzer{se: 19246A46.72 t FDr purchOG$d �4r Offi 15,2 4E,d472 (Mlafl3laul%w!d Coc or -S3k�s ALreeVu-Tn Nlr RDhr, -1(1,7-8,2E8.1=_ Hll�F- Rind EetreDsgoffa Rind I+Ur Nmxpm %'4aren} Greg P�fft �.5�8.1�.53 Trough" -'cc*unb Durrhlal!'3npe T h au"M EI€ Dm nts 9 P OE"', jPenianSafwaWj Wager., and sJ arle5 � Uftie Ri nd Ge Mew o -2, E61553.3E SOM r eeutft Wd GUleF PEn" Mt -725,1 DUI (*403W Abpben ",511t menduopen 1r MLLweawgu g urrd 111r Lrr.EfsV g� -3,2T-S,749.7H F CKmupawCOASfFLU ML �wj -326,79Q:55 Ij}na .rl3�a�l7 RREfi 1�eo End Cbfrlridilt 9- E -203, 4a70 AduertlSlrrtg and nYND3= f%Vfft ---- Lrd -173r2m56 I eMiCS12n Ma omuUrg a gwzK iVEschedwe -1,; BAUM be--'1EbikJ* Ko"'i Loss o' necetrdtie6 - bac dEstOlb -39, 19R 53 (F en %)ffver1rrrAe} Irulted cDOE (i3P..JawsW* -OgEr 1 -1,811106 Other op"Inn IrKErm J.SomlW tetr6bliche Ertl3M Glh- cotlr Ircwr* (CaMW 2925W.75 C L--1 eN * E M:ly) TmFt5rn rvjj7lpW amM 4,1 BoxW (TOUrtar M EU T 13LMHWP P S*n) -ZM=78 296,TM63 NO 1 32 Co er County PFGfit Liss per 31.12.19 AVMEPS - SaG PaUI-D BfaZil 1 - H aO lade 2019 E-y- EBrrdA FT*Ot hei m 3.W.M.73 Into r3atwTy nr9lsdoWAmcrdu" lon lEr`rikg wof 23nYSt3apfM4]Mhr3Ibung!AnwAsaU D-3pL-Mlszlom lAhscflrelbunMnr [:�pr arl s orl rtar lNe Mxc-d arc -E:5,7E.Z.5E i MINe assets faun IMTOOlelle VennOmwomensMile des Ariwwefm uFd Sachan ager. &"e ark aka ra AuUeMur<ftr h4- dE I Tarr;eaUq rfld El-O&-tL-ug DeS EescPar` WEndaes] -!55,7G2-5& F ara LiL -J cm n#7 i7 wof ZIWSt3uem Lrther Intar%t and aiTi Iar Irlco'rl3 jS4me-lge 2iman and MnJlcho Ertramei LTP-- Intereg and slmllar'row e 3.DEOL = t ( Mt&en and aMIC le=rt'3ge1 3.51;0.53 2.98B.C47.72 EBT Result bee -pre Tatoe I%4sbnla 2.9:5S.S47.72 ww -RM9mi Taxea (51 uemM Taxeson •rGm; 'rn-71UM71 EinKDM -p--1 Lrld WM Ht-3gl -71d,.71 Wt Inocrrra) Lms 2-287,358.01 Wahr38UbarMhiu6'F$hlt .racn Wt pmnLlryo{ Tof the Baer 2-287,358.91 (Bilan2aim1nn 1 BIIWLZV U87' '+a 33 Co ier County A Brazil AVIAREPS Brazil Current Insurance Policy AVIAREPS Brazil has a comprehensive Insurance Policy in place already, and will adjust this policy as per Collier County needs before the start of the new contract. amin July.31■. 2020 Cal Cenc1r. nNAMinittri fstaM"rld!r mti.asman: 293-198G Tnrfram H May Gwcern, We dtr[tsre 1br ■ue purpases and r-exts chat ANLAN EPS ASaE22DRLh EM 7U1=LMIAG L7U,+k, undtr nwmter --lf ONPJ 13,A7S?S=a1-LF, has cDn aohrd r—wrtral CNN LJehlft kauanm cft- trc fhorn JU7 290', 2W9 ba,Uy 2YO,.2DZ1 vMhthe ialadrin0 cwWlior-a: Insure dri hrthrtt: Tourism !.drtforyr and Representatlon Seniors Rtsk Lmubxa:N1 kKattansaootgted and ror uorizNledkiltheinsured. Palky Guararrtre Maxt mm L V4t 2FL �.5DO. ODD, 0C1 Main CaveF : Maximum indemnity MandatGry paFti6pation Limit -DFthe insured: 101 - Premisses Liability 10% Df the indemffffiahle GIRL 3.5r10.000.00 damages with a minimum of BRL 2.000.00 230 - Garrtingelt Risks of Mobxmed Sublintit 1 OM ti+SfiHtout deduckle Land Vehicles 10% Df the Wemff fiable damages wig a Minimtm 103—ErrocyeF Liahiity SL"inrt 101r% of BRL2.000,00 aeduutbW of th2 OXePW ZW - MoF:W Damage SL"imit 100M of the 5m to of the d ,DELdu Ot U12 ODV2FW ZN - Defense cis n cirri axrt Sublinrt 101% of Hire smrce of the damage iDeductlAe of the Owerae M - Financial Losses Sublimit 101% o= d)e source of the d &3&' .. " A,W W YWd, YM Iiiilk idIMM tili'lL 1a - LY Yid f m-3dr-ftLD®• IW� LTWU Ii 10 IMUDLI A Ali Edft UE" 0a1I&%%2%," Z.% lJ r0L mhY 34 Ca er County .,Odzlloplr Brazil MS E UROS; rede'fin imps efEla ldErds WURANCE EffA iAMATDON thft J„qr ai■, 2020 cal Center. 29s—*67 Omkmman: *t*"2-1 BUD All other condMord kn acoordance sHh AXA 8lcpuras pcW" number 0=.=n0111.Q3S1.o0SUB Besk regard&. AXA Segm s VA. Yi i*Yd% L - r—W M. r A. r+.rJd&Mrb-M. timwd-b r� • rr ratira LWU is= im mcs %PM LMM:lrz3 ■Zn l&%%M.�LiL 7A tir%I Lh—p6M 35 Co erCounty A Brazil AVIAREPS Brazil Primary Services in Tourism Representation AVIAREPS globally represents the most diverse clients. Our portfolio includes destinations, rent -a -cars, travel insurances, airlines, commercial trade offices, hotels, cruise lines, attractions and more. For this RFP specifically, we will focus in all the services we provide for Destination Representations. Our services include, but are not limited to: Brazil unit operates as a representation for airlines, hotels, trade promotion and tourism destinations for sales, marketing, trade and PR. Located at Paraiso neighborhood, one of the best locations in the city, AVIAREPS Brazil is right at the financial district of Sao Paulo, approximately 10 minutes by car from main Tour Operators and 2 minutes away from Paulista Avenue, Sao Paulo's most prestigious address, where most of the airlines are located. Client/Partner References AVIAREPS Brazil received, during the past few years, several references from clients and partners. We understand we must also provide references through Collier County dedicated form, however not every client is permitted to sign this form. Therefor we also provided the references below, and the Form 5 references after that: CLIENT DMO "Being the main international travel destination in the Brazilian market, it's crucial for USA to :� .� : �_. •�.— visite work with the right partner. Our collaboration with AVIAREPS Brazil has been a major success in :'�� OsusA �HGu�"'i :M::�i�• .com.br large part due to the passion, contribution, and dedication of their sales, PR, and social media teams leveraging our brand in the market." Jackie Ennis, Vice President for Global Trade Development The Brand USA—DMO "AVIAREPS Brazil has proven they are well connected to all key players and decision makers in the V I S ITFLORIDA. Brazilian market, and we are very proud of the work they have done to increase Florida's brand l= awareness in such an important market. I look forward to continuing our successful partnership with them as we share Florida's world -class beaches, theme parks and shopping with our wonderful Brazilian neighbors!" Meagan Dougherty, Director of Public Relations Visit Florida — DMO 6 Co iercounty A Brazil "The team at AVIAREPS Brazil has been a crucial support for our destination all over the country, strengthening and expanding our relations with trade and media market players." DISCOVER THE PALM BEACHES Ashley Svarney, Senior Director, Public Relations & Social Media FLORIDA Discover The Palm Beaches "AVIAREPS was an excellent choice to represent the European Travel Commission. Our partnership E U R 0 PA leverages ETC's potential and maximizes its results by means of the notable knowledge of Marketing visiteu rope.com and PR in the tourism industry." Miguel Gallego, Head of Marketing and Communications European Travel Commission "Portugal has been working with AVIAREPS Brazil since the beginning of 2019. Due to their team's TURISMO DE excellent performance, results and relationship with the market, we have signed a a full trade PORTUGAL NIL representation contract for 2020. 1 believe this partnership will give Portugal Tourism a great ROL" °Z9 Bernardo Cardoso, Director for Brazil Portugal Tourism AVIAREPS coordinates our trade and PR events in the country, and in Argentina, Chile & Colombia. They do an outstanding job and we look forward to working with their teams again in the near future. Their professionalism and attention to detail are second to none. The teams are amazing, and we not only' '� appreciate their efforts but also value the newfound friendships. What an honor it is to work in this !vtxrr,,Shppxi, . om wonderful industry when we know we've got AVIAREPS by our side!" Morgan Taylor, Director of Marketing and Communications Texas Tax Free Shopping CLIENT AIRLINE "AVIAREPS Brazil was responsible for introducing Ethiopian Airlines in Brazil and Latin America. Since then, we have grown from 3 to S weekly flights and opened BSP in Argentina, Chile and Colombia. After S years, we highly recommend services". Ethiopian Af Girum Abebe, Latin America Area Manager THE NEW SPIRIT or AFRICA Ethiopian Airlines CLIENT TRADE PROMOTION "Dubai Export is a governmental organization with the mission of support UAE companies to �??a o,u—t}o develop business with Brazilians companies. AVIAREPS Brazil has handled full office Lip�ieiniTl representation, such as but not limited to Industry relations, Public relations, Governmental DUBAI EXPORTS relations, Strategic partnerships and private and public sector business opportunities. We have been satisfied with AVIAREPS Brazil performance and for this reason Dubai Exports has awarded AVIAREPS Brazil as the "Best 2016 International Office performance and we highly recommend them." Mohammad Kamali, Deputy CEO Dubai Exports PARTNER OPERATOR Nowadays we consider AVIAREPS as a reference in representation of products and e%= .pMr== destinations, always available to support us in actions and projects aimed at the travel TouRs T AvEL Trade. The professionals who form this team, always very well trained and kind, make a difference. For us at Orinter Tour & Travel it is a pleasure to be beside AVIAREPS. Roberto Sanches, Commercial Director Orinter Tour & Travel 37 Co ier county "The partnership between BWT OPERADORA and AVIAREPS was consolidated in 2018, when we BWT©O©o carried out our first joint actions. The professionalism of the entire AVIAREPS team has been O P E R A O O R A essential in the actions where we educated the travel agents and promoted the destinations represented by them over the last two years. The growth and evolution BWT had thanks to this great partnership and commitment of AVIAREPS's team is indisputable." Bruno Delfini, International Products Manager BWT Tour Operator "We have been working with AVIAREPS Brazil since 2015 in order to promote our Florida flights to AZUI FLL and MCO. Up until now, we have achieved great results in order to develop The Palm Beaches, L;n„as Aereas 0r 11el— Paradise Coast and the entire region of Florida by developing trade trainings, co-op promotions, destination reviews, and creation of new packages and increase of visitors to Florida. We can only highly recommend the team of AVIAREPS Brazil for anyone wanting to expand theirsales & marketing and Public Relations in the Brazilian market." Ricardo Bezerra, Product Development Manager Azul Viagens "AVIAREPS's team has as its main quality a deep understanding of the market. The differential of a representation is to take to the market what the client has to offer, and pass it on to their clients the ► T"lV R needs of the Brazilian market. They have a proactive team, which offers amazing educational VIAGENS trainings and is able to foresee that the partnerships with operators are the key to leverage the sales of the final customers. " Paulo Biondo, Products Supervisor Agaxtur PARTNER AIRLINES "American Airlines is cooperating with several clients represented by AVIAREPS. Working with a American Airlines reliable business partner such as AVIAREPS allow us to develop new products to our main HUB Miami and daily operation to LA. We are very pleased to develop joint trade actions to boost Florida and the USA as the leading destination for Brazilians visitors and look forward to future cooperation." Dilson Vergosa, Commercial Director South America American Airlines Copa "Over the past few years 1 have had the pleasure of working with AVIAREPS on a number of large and Airlines °r complex projects. Among the main characteristics of the agency, I highlight the excellent professional AS ALLIANCE VEMEER 1N level and high degree of involvement of the entire team, the ability to articulate and negotiate with various industry sectors and the planning process combined with creativity for the development of actions and projects that generate excellent results." Emerson Sanglard, former Sales Director Brazil Copa Airlines PARTNER MEDIA & INFLUENCERS "We were invited by AVIAREPS for the Media FAM to the destinations of The Palm Beaches and = Paradise Coast. From the invitation and planning process to the trip and post -trip details, AVIAREPS showed that they are a solid and very well organized company. We've received great and relevant content about the destination and the itinerary was outstanding, we could see the best that the destination had to offer and pitch unique stories without the usual rush in a travel coverage." Claudia Amorim, Journalist 0 Globo Newspaper "AVIAREPS provide us relevant and exclusive content in a regular basis. We are pleased to spread their [ATRR[n press releases because the message is always accurate, interesting and inspire a lot of our readers." T LIVRE Marcio Diniz, Editor in Chief Catraca Livre Portal - Large online portal in Brazil with over 20M monthly visitors and over 10M Facebook fans a Co ier county A Brazil "AVIAREPS is a close partner for Viagem & Gastronomia, supporting us on many projects we offer to produce / high quality content. Their projects is tailor made, they know what we need. We have a great relationship especially with the PR team and we totally recommend them as partners." / Daniela Filomeno, Editor in Chief Viagem & Gastronomia Website Travel & Gastronomy website with over 210K page views in Q1-18 and around 90k Facebook fans "We have a longstanding partnership with AVIAREPS. Our relationship with them is very f UAestinos productive for TOP Destinos magazine because we have always been able to have access to unusual stories, invitations to travel to destinations and itineraries around the world, cover events in Sdo Paulo or international fairs such as Virtuoso Travel Week, as well as stories that come up throughout the year through conversations and our close relationship with the AVIAREPS PR team. This is one of the distinguishing factors as the team that works with journalists is always very attentive and tries to help us in the best possible way in story ideas or travel arrangements." Renata Zanoni, Editor in Chief TOP Destinos "AVIAREPS is a longtime partner that I can always rely on. 1 know most of their PR team and how qualified they are, we worked together on several successful projects that generated stories on many platforms that I work with, including the 2 covers of the magazines Viaje Mais and Viaje Mois Luxo." Paulo Basso, Editor in Chief Viaje Mais Luxo Magazine "1 have worked several times with AVIAREPS for different projects such as press trips, press releases, big and small events and they were very professional and competent in every single occasion. I have a very high standard in terms of the quality of my website's content and I'm always careful to choose my partners and AVIAREPS is certainly an agency that I can trust for any possible upcoming project." A JaneAWN la Larania.am Marcio Cimatti, Owner Blog A Janela Laranja "1 consider AVIAREPS one of the best PR representatives for destinations. Besides being agile and responsible, they have an asset that I find very important: they take into account each outlet's type of content and tailor press trips with quality, personalized activities." Gabriela Temer Blog Juju na Trip "Our partnership with AVIAREPS started 5 years ago and it's very clear how they changed for , better the segments of representation and destination marketing in Brazil. PANROTAS has done several projects with them to promote their aviation and tourism clients with great results and in many creative ways, taking advantage of new platforms and combining our strengths and expertise. For PANROTAS, the number one trade media in Brazil, having partners such as AVIAREPS is a great asset. We hope to continue this partnership for the years to come, continuing to help the industry to do more business and be stronger and well positioned." Jose Guilherme Alcorta, CEO PANROTAS Trade Magazine "AVIAREPS is my closest tourism partner. They were very organized and effective to prepare an itinerary in The Palm Beaches that fitted perfectly for my fan base and overcame my expectations. " , r Fabiana Scaranzi, Journalist Former news anchor, Writer and Influencer 39 Co ier county "AVIAREPS is what I call a modern PR agency. Nowadays, partnership is key word, in many aspects. And I AAG know 1 can count on their excellent team to provide not only regular content, but stories, information and... specific topics related to our readers' needs." Camila Lucchesi, Editor in Chief Via G Magazine The largest LGBT magazine in Brazil "Discovery Network Brasil is a company that provides several media opportunities and we're glad to Discovery have an agency like AVIAREPS as one of our partners. They are our number one connection with the �ErwoAK� eAA� tourism market in Brazil and, along with them, we foresee even bigger projects in the future." Bruno de Paula, Ad Sales Executive Discovery Network Brasil "AVIAREPS is one of the best commercial partners of our radio. They are a long time announcer and it's easy to work with them because they understand very well the Marketing Communication process through the radio, what results in great advertising: effective to spread their message and creative to not become an ad that could bore our audience. " Carlos Mendes, Sales Manager 89 Radio "AVIAREPS has done a great job with the production of the itinerary for our TV Show. Their PR team has done all negotiation with partners and has built the relationship between the TV production crew and the destination, designing a tailor made program for us which added a lot of value for our expected results". Rodrigo Ruas, TV Host Viagens ao Redor do Mundo —Band TV "AVIAREPS team is creative, knowledgeable and innovative, an agency that gives us - content .0 creators - the opportunity to craft our projects and use their expertise to help us to deliver amazing ide a5 results. Our last project together was very successful because AVIAREPS understands that PR is not na mala only about getting influencers to post random pictures on Instagram, real PR is to spread an inspiring and useful message to the travelers to visit the destination and have a great experience." Marina Vidigal, Brazilian Travel Journalist living in Kissimmee since 2014 Blog Ideas na Mala .11 Co er County A Brazil FORM 5 REFERENCE— MADEIRA ISLAND follelLMlrJn; PdkMM1% Q,tN:FNIAJUM Ibi; AV IAICP.PS 9KAZIL. it w=arry awir flu=+ {'�rl r-err• {�earareEk' F;rrr :� krAripmra QurLb"arirs rfJ.S'E av .Fya4.kr Nf1w J'.It'ii akr,trr.rf iP JFJ r J-p.la f� ny ■link R4rutrl=r Inrorn %Wm: Filipe Fmps {'ampuLy: ILI Ldei rL Prom ulkm Oureeu (FkvuRt&-- r A91irU n:rpv-; 91i4NivnralIrF7 4Eva11414r%-; Cm pz n3. ;=-pk1ing r¢i;rc-rI Email: fiIia,Fe¢Jr` � :x4irnEd W�. 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VA13. rrr.m - -- —au -••lMTED&,%%LJSYhY b3A... 41 Co er County A Brazil FORM 5 REFERENCE — VISIT PORTUGAL �r �.awrd-Y = F'rrlirr S 1111tuftm cr QraM6mm1re rL'•T,F iRVF fgilfT.lr dYM t: WIF RF.thI•IRY54 2k1 f:df.41f 6 solklmum. lrreFtirs*+� qrr� daa�� 6x: AVIA tFFSBrisdl PbfWallin C'Lmrnh EtFP rVarrreofLamppy RoWma=p ukfemi.bvklmaliraI J?:.na OrUrtivl kt& RgLwgIirLg RVkronpF InrwllGarlp N 4E++rakwm gm,pkliirg mr"mre queslioanure] vts 1 r rL*1 lrcm-, (mall: FAX-. bwrimb.card&&%: iudsmo4gN LuvI P l`urrpony; (FS&hIrMl0-r:; F y aampkilrtp rs umir*) _ f BERNA RCO BARRF IRGS-CA100:94 TdkgbM4; -t 55 31 .2tsm 5! 11 9WPgLn?2 GalliaCounLyhu mplemrnradbpfim=F%ftmllnm�n-4rpmminrormAi nmfnms dtheirWyvh�if- htustdrnsexletiot 111711M10PfnZ SrhitPMUL I hintrtthetUmpr+LY ktW in Iha ggb}utaborsW WhI kfftUidIhM fdrwrdchOff hlyr pfe hwu 1 rjr p¢fwn" -Jris. P �pm omp I at dt t am, ry. 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Atuhlr}• m� rna W As1f and unrcpev* pujea. drm+J6Jr=% Abll?r}' oo- f411owa� daourinrtk pally proedLire- nrIM TCWI1114m erg 10 7 10 6 1a A I 10 [h%mWI aombi ie;nel wlth binirp.lhe vampury in the fuhre 11c"arwr m1.6lirxtirrj. la 'f, TALSMU br.LLLtVkNM 1AW 1'1.13 LiY1u0 de PbrRufnl F13-;17.31 r4urpgRizini the tot;iL pTpfrvsi m;ALsm uFAVIAREPS aM recommends. Ive are ieM :J ed wLelt ibeir perforturrize. L-RV lLTM JAM[A0.Y 3rtZnr" 42 Co . &COURty .,Odzlloplr Brazil FORM 5 REFERENCE —VISIT FLORIDA cAv C�X� fthWOrENO-3 SM*X6 3NUVrd3t "P7Tmlwrpprq4w."ftL*nj:n F wm 5 F_vfiKmc.E 0*rdmmmCm it eUSK abLE16RUTOR I_4cHja(JEMo RITEAP�czp M: fcr. _&iwaps Bra& 'Nmig 0� ',mnazry Ripildne ,4m:D Lzr--n PWA q.:G�dmwira) amm� I_J� L; VmmfLmc&-=c La Kr _T FL MMA 'E%zl %c -me -op-.-., -Mpkfi* rofiz�, :550443�45 CmlfiwOymd�.-�i x4imm—d a mara;; tbzc zcUch mbrpm" h6=zim m&on&axdffimirkrTpm-Amm0 rcN LLwdktba w"rdm pmwmlTpw6xmziiwcd Pipap om:Flwm d3& mv). 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U PD&T LDlA M OM M Mr" 43 Co . &COURty .,Odzlloplr Brazil FORM 5 REFERENCE — ETHIOPIAN AIRLINES rr Celr+ y soliduti4m: KdMKOCa '�-M.M MMOl; kT -kV-kREPS Braza bi Celliff Cc=v RFP 'N Lmg o IF Compam Kaqm.= Ra mrwcg L-Awmid-c o} L- 'N LM9 0 IF DX]Tk'3 &sU Kiq C--q RD &WM,& 10--= 110 a I 0=pzo:y=QPMN {�� , q—,bic=, (a-Mb3d of 5 C empau'r 0mcag Eng newm") EmaL-: GI%rV4c-tibVwuIlIq&.,c*T F-kx: T -0;F hmmx 5 5 L I 4DS3 I L Rg -CdIJwCvm-%-bLa; kmamDad dLac ml6:t nfinmcaimizmadw cafma. sad &,��lwwpammml m bpm;a io clin sakcfixm 11 Of 3TM. - D PW=tbMI Pr011-Ct alMal � of -13& Gzv� hytod m 83DS--'DJ4�c. ?.L-c 15m L-. wa ;= a i a z lkot --w mE 6 -. biw;- lax-% mmw-s-, -whr-wd wwL ?hag z omaF Atp ln =-4y- Plana rab ged m w-a fc d3aw i i c= -%mr-- kmim-IxL2 P c a a ;mLp o I t.- I D. sin I D -Dmrpmhn.E Lwt,.-cu -mvm -Lun :mmfgd mi v6,jdd hoi 3a f= md3%-AuA amon) mA L mpmALOtUg JUE '%IM WQ-D 1.7t; =&arLt:5&d timad wuol d wn-w IxLm fb& f--m --d-iAaLA amILM). 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U FDA J Ui J A.4 tULR!f * 2 M... 44 Co ier County 'M Brazil FORM 5 REFERENCE — MOSCOW TOURISM 4lCl !r FJ 1MLy 1'111 111 S lici*iVsf 9rM61x■■irq ti.'dirr• Mirk; f7hL o -puly fXlCtr RkrN?N*, F R!;•tlra4lL.VCtj �r�id IIrtM- 14:ieri,rce r.,llleiarauulrc ial Vyl .k L.mlLq xis• �:,mr ur f•,tiupow} 11:-ri:Ile: h,f,u:•�:Iu,ui� k• f , ti'JhI�EI'47 u�lu •�!Il+elxa ' fNn■+ ur F•,- : idw4 Ir rurn:,*iur] rYN4: e%Niisl•F l+ Poker n £'anlpall}'. -mos#Yr rmio[e uuw m va.-fosmi �IJd iiiNrrluml} 4E%-'11ui19r trvr r.:v errY, rrfi rcurr• yrc5li rry.rr,7 IIl4 r+ap ilt, 11limi l iEtioLu�ur's GarrrMcry �--ullljrll liurl mrtmrix} ciiia; rupllilmio Lq•In"• I „ FAX 11*rtlm.±12 LfL%-e I It CNN— Crturrl� hie, rrllrrk—%iltt.l' ■TmVeri} Ihal li n!Fc c—tirrrBmuKiim rm tin— Ij011eLr LtY rxrigrrrrol 1u Td mdo4 ill IhO eltelrfrrl ae f•■mli Ia F'6r-[din Ihri pr0JWI T&N afw Xdke i cWh1Ir kWd cl lilt SAefJ fihOit errs Ililtd 5-N Ol E CHEM IiY %v1aah They lVive rW&.ladsly P& farmed uGL•. IhtUt C+Yh f&IC at of %t}. Phhri t f:mt oath Aiuli Ia Ili' bell -Dr�-Chr LranlMlp-oii o sure oP I eo LD. Willi 10 ryprl-alrlinj Wirt yuii mere very salis+iad imi%d ■Inft hireIhr fnn'illdi;%k;3l apiu}" I repm"inj IWA yuu LLB[ very rrns;l isr■ld fNrd —uAl nt tw Wry Lt fnrr.iS4ir ival�par■]. lrm, #xno hut srrfTrrrsnl fnuwLgdVe ofpw rm-Fawa■gc i l ril!-Iirerll Tr an•� lout it HmAl.'InA RC ilrrh ur rill err "di t�C "—d -a." rL�,* Faajrcl EL! Uui mmi "MYLti' kwd.�rmb ArpeXlYn, (like ClanTk1u mi Dw..r. .Bill_ a0� 2D17E%ckp , r4c NCIM Ulu Lr 0d• � 40IUL, Proms I,uurh9■w 1'*p•I•radc tiyr■ nrM= dlllpar irFi AO + L 1d 1 -eiu *nmriss �11I*IL rm r7•orilm"d I I:ucip-cunn I irh(kE+µ Y 1,roNa gy�a:US Lkry1.I I I i LLB _ _ � Prejccl � urkCi o1'I)Lyd. Jb dal■ r lulu — — ARI SLIM (IF13 khp 1 JWPIIk l04YaIIW lht flralECL CCGG I miuuliirtelom.W hrdtfi 70 iwft!k 4& 11� j 1�P WP41 IIRIIr pr&;I s4pij L415:arrp1514 m-Iiiix ur 4orlyl I r �LLiIi LX hrirrrr6. �y 4 Qtli11L) o1•£afrPrJuii re Ldvice pr04'" On Ills• Ilrflf d. F7} � F _ 4/ 4 5 em*ylid1ilWH -0 �Nk)y u1 rr'br4r ptiU-lYl -9 PreJPo rilrlllrlill;?I Ic Unlpli idRWririp-litm fiIrll i1r4•ni o, Gn31 produrL —f -V Pil,mimr. nla+rwli or emit b,"rd Joca mirlWx;m 0% � 7 I eL6■lay is ecrba.F ralmmilie x• meld dachmem mixicmielan c1mriF red s-uCrillcd} I +Lti hiry Io ff iiwe iims..jid ar-xpecocd ip altos £Irumiswlres. g Y 1L ily iio 01ow carnrarL Juf.1 11 Liuli�,ri, fioraaues, n,laL. t: 11w Cive lull COrll icv_I Zlh hmlu,! lIrt MIIPklly In lire Ir&11*e• ILumlll 1.1 i_• .•:I f 101.1.1. tit ORE DF tl 1 111:11x {/ ' -I PIMh1 a 1y}i W !F. l0.P•" 45 Co ier county 'M Brazil REFERENCE LETTER —THE PALM BEACHES (Palm Beaches is not allowed to sign any forms from other destinations, which is why they provided AVIARIES Brazil with a recommendation letter) DISCOVER THE PALM BEACHES FLORID04 To Whom It MayConcem: July 23, 2G24 The purpose of this letter is to m-EornmendASAAREP5 Brazil as an expert in the Brazilian tourism market, thanks to their Iocal experience, n etwork of contacts and professiflnal isnn_ Our company chose AVIAREPS Brazil as its commercial representative with the objective of creating awareness and Opportunities to increase visitarsta our -destination, respflmsibilities tJhat have been seriously} fulfil led to th is date for the last five years. We highly reoom mend wflrking with AVL+4REPS Brazil as a strategic and responsible partner in meeting business n bjectives_ I am availlable for further information that you may require. Cordially, qrw k Erick Garnica Senior Director, Leisure Travel Industry Sales egarni:a @thepairnbeaches.com DISCOVER ='# THE PALM BfACHES �cr r�r do��iwrf V0 Swhem 8W. UM 4W 51eft Pain Bm-- , FL MM 46 Co er County AVIAREPS Client List DMOs and ATTRACTIONS Brand USA Official representative with responsibilities for travel trade, PR, digital and marketing — since 2017 Visit Florida Official representative with responsibilities for travel trade, PR and marketing — since 2016 Discover The Palm Beaches Official representative with responsibilities for travel trade marketing and PR — since 2013 Naples, Marco, Island and Everglades — Florida's Paradise Coast Official representative with responsibilities for travel trade marketing and PR —since 2014 European Travel Comission Official representative for PR and marketing — since 2017 Visit Brussels Official representative with responsibilities for travel trade, MICE, PR and marketing — since 2018 Madeira Island Official representative with responsibilities for travel trade —since 2019 Visit Portugal Official representative with responsibilities for travel trade —since 2019 Dubai Tourism Official representative with responsibilities for travel trade — full rep since 2020 (ad -hoc since 2019) Virtuoso Official representative with responsibilities for PR and Social & Digital Services — since 2018 Texas Tax Free Shopping Ad -hoc representative with responsibilities for travel trade and PR — since 2019 Moscow Tourism Ad -hoc representative with responsibilities for travel trade and PR — since 2019 Vienna Tourism Ad -hoc representative with responsibilities for travel trade — since 2020 HOTELS Millenium Hotels Official representative with responsibilities for travel trade — since 2020 AIRLINES Ethiopian Airlines GSA contract with the responsibility for a full range of GSA services, including PR and Social & Digital Services — since 2012 47 Co ier County A sraz;I Asiana Airlines GSA contract with the responsibility for a full range of GSA services- — since 2013 Czech Airlines GSA contract with the responsibility for a full range of GSA services- — since 2013 Cabo Verde Airlines GSA contract with the responsibility for a full range of GSA services, including Marketing & Digital Media- — since 2013 Singapore Airlines GSA contract with the responsibility for a full range of GSA services — since 2016 Amaszonas Bolivia GSA contract with the responsibility for sales, Public Relations and Digital Services— since 2019 Amaszonas Uruguay GSA contract with the responsibility for sales, Public Relations and Digital Services— since 2020 Jet Smart GSA contract with the responsibility for a full range of GSA services- — since 2020 TRADE PROMOTION Dubai Exports Official representative with trade promotion services for the import market — since 2015 SERVICES Lounge Pass Official representative with sales for travel trade and final consumer- — since 2015 Conflict of Interest There are no conflicts of interest to participate in this RFP. Case Studies AVIAREPS Brazil has a proven track record of expertise in all the services we can provide. The satisfaction of our clients comes first, and for that reason we focus 100% of all efforts in implementing strategic actions with great ROL The case studies below illustrate our expertise in all fields, regularly implemented by AVIAREPS Brazil: TRADE PARTICIPATION IN TRADE & CONSUMER FAIRS Background: Brazil hosts several prestigious events for trade and media in South America such as WTM Latin America, ABAV — Brazilian Travel Agency Association, ILTM Latin America and FESTURIS. During three to four days of event it is possible to develop relationship with travel agents, tour operators, product managers and key media partners. Since 2011 AVIAREPS Brazil has been promoting all its clients in key trade shows with great results. And since 2018, AVIAREPS has been managing Brand USA's (USA Marketing Organization) area in WTM and FESTURIS, always aiming at providing partners with the best possible experience regarding networking, space, services and results. Co er County A Brazil Objectives: Create network and opportunities with relevant trade and media players and increase all clients' performances in the Brazilian market. Strategy: • Identify the clients' needs and opportunities, and develop dedicated schedule with a minimum of 20 meetings during trade shows with key players; • Content localization; • Foment joint projects during the trade shows to increase visitation; • Provide partners with networking opportunities outside of the trade show with more intimate event. • Include interviews with trade media during the shows Results: • Over 450 meetings scheduled and conducted since 2011 • Implement of over 50 Co -Op actions discussed in the trade shows • Over 16 FAMs in partnership with Tour Operators and Airlines resulted from meetings conducted in the shows • New partnerships were established • Clients featured in the trade media through releases and interviews in -loco • Distribution of collaterals directly to the travel agents attending the shows • On -site educational trainings with dedicated training rooms • Strengthening of relationships with trade partners • Participation in all key trade shows in the Brazilian market: ABAV, WTM Latin America, FESTURIS, JPA, AVIRRP, AVIESP, Visit USA and TBN DEVELOPMENT OF ON-LINE CONTENT/TRAINING PLATFORM —THE PALM BEACHES Background: Brazil is a large country. With the impossibility of reaching all the agents countrywide, the development of an e-learning tool maximizes the reach and capacitation of these agents on the destination. AVIAREPS UPGRADE 7Beach Brazil has f ully developed all localized content for The Palm Beaches e-learning Palntplatform based on content provided by the client and acquired by our specialists in allvisits to the destination. Objectives: Develop a user friendly content and platform, offering the opportunity for all travel agents in Brazil to learn about the destination highlights and become specialists in The Palm Beaches. Strategy: • Selected great e-learning tool development partner after careful research • Develop the content based on the Brazilian market needs where our strategy was to promote The Palm Beaches though relevant themes • Interactive design and user friendly lessons Results: • Higher reach of travel agents throughout Brazil reducing travel costs • Possibility of added content from the partners in a near future Fresh content and updated information for the Brazilian Market 41 Co er County A Brazil • Over 500 certificates issued in less than 6 months Link: http://www.upgrade6a.com.br/c/palm-beaches STAKEHOLDER EDUCATIONAL SEMINARS ROADSHOW — VISIT FLORIDA Background: AVIAREPS Brazil is constantly searching for new opportunities for our client's stakeholders to be able to reach Brazilian markets in diverse ways. Educational seminars are one of the main tools implemented to educate and network with travel agents. Objectives: • Provide the trade with a comprehensive look on what the client has to offer making it possible for the agents to offer new products and make a better sale, thus increasing stay and spend in the destination • Strengthen relationship with the market • Collect database information • Maximize exposure and minimize costs for the stakeholders, allowing them to participate in more activities during the Fiscal Year • Include 4-5 cities per educational roadshow so stakeholders not based in Brazil can maximize their stay t Strategy: r • Partnership with 8-10 Florida partner destinations 11� '� • Select main Florida selling agencies to participate in the event, where we hosted up to 70 agencies per event • Give stakeholders the opportunity to present a dedicated training to attendees • Low cost/High benefit for the stakeholders • Maximize the strength of Visit Florida with stakeholders present • Increase networking with travel agents Results:` • Over 900 agents and operators trained in the educational roadshows only, since 2016, when we took over Visit Florida account management, whereas before there was little engagement with the trade • Great coverage from the trade media • High engagement from travel agents with Visit Florida partners • Growth of 22% of booking to other FL destinations not yet consolidated CONTENT REVISION & PROMOTION OF BRAND USA E-LEARNING TOOL- USA DISCOVERY PROGRAM Background: Brand USA has implemented the USA Discovery Program, its on-line e-learning platform, for travel WAD. ly PW.. O agents to become specialists in United States and all its stakeholders. All published content goes = = through our specialists for reviewing and localizing before going on-line. AVIAREPS Brazil has also %�� O detected that Brazilian travel agents were registering, but not completing the training badges.Torne se UM — --== O Objectives: Localize content and promotional campaigns to increase the number of completed training badges in C the platform, as the number of registration was much higher compared than completed trainings. Strategy: • Localize content, adjusting language to the Brazilian trade 50 Co ier county • Create a partnerships with top tour operators in Brazil to promote the tool • Implement a system of "prizes" - the first 100 travel agents (per Operator) to complete the Regional Expert badge (the first and mandatory badge) in a pre -established period won an Outback Restaurant voucher for R$100.00 (around U$25) • Utilize Tour Operator own channels, including e-mail marketing, social media and websites to incentivize the agents to complete the training and win the voucher �- • All agents won a printable certificate of USA Specialist • Implement a second phase on the promotional campaign, the "plus 5", where all agents with the Regional Badge had to complete other 5 badges at their choice for a chance to win another voucher • Send out Press release to the Trade media communicating the addition of new badges6' Q3 • Conducting stakeholders promotional badge campaigns when requested • • Include the USA Discovery Program in all possible trade actions from the on such as: `s4 5ppC1A Agents required to complete Reginal badge, or plus 5, to participate in the USA Days during Tour Operator Conventions • Agents required to complete Reginal badge, or plus 5, to participate in the MegaFam Include a promotional USA Discovery Program component in ALL Co-Ops done with Brazilian Operators • Constant incentive campaigns to promote USA Discovery Program Results: Since AVIAREPS Brazil took over Brand USA account management in Brazil, there have been an increase of almost 1,400% in passed badges, or finished on-line courses. There was little over 400 passed badges in 2017. To this date, July 2020, we have almost 7 thousand passed badges in the USA Discovery Program, a case of success even used as an example by Brand USA Headquarters itself. LEISURE SAO PAULO LATAM ROAD SHOW - DUBAI TOURISM Background: Brazilian market has been growing for Dubai, in 2019 the increase was 20%. As a place that is constantly changing, it's always necessary to keep the trade market updated, therefor AVIAREPS aided Dubai Tourism in implementing a Latin America roadshow to network with the trade. Objectives: Training travel agents. Update them about the new attractions, parks and hotels in the city. Explain about Expo 2020, its attractions and how to sell it. Strategy: Breakfast followed by a presentation of the destination. Agencies were grouped in tables of 8 each and participated in a "mission" to develop different itineraries for a variety of target audiences. The itineraries were evaluated and one table won best itinerary presented. The prize was to participate on a FAM Trip to Dubai. Results: 71 Travel Agencies participated in the event. Mostly executives and sales executives. 10% of the Travel agencies did not sell the destination yet. 90% already sell Dubai. 95% of the Travel agents present gave a high score to the overall event. They were in need of a training about the new developments of the city and how to sell it better. Few of them new about the Expo 2020, so this brought a lot of knowledge to the attendees. 51 Co er County LUXURY PRODUCT DEVELOPMENT —VISIT BRUSSELS Background: Visit Brussels has decided to invest in the Brazilian markets in the end of 2018, and selected AVIAREPS Brazil as their representative in -market. They position themselves as a luxury destination, which actually makes AVIAREPS Brazil the perfect choice. As PR representatives of Virtuoso in Brazil we have close contact to all Luxury travel agencies and Operators nationwide. To introduce the destination to our market, we implemented several niche actions presenting Brussels as a prime European destination. Objectives: Introduce Visit Brussels to all Luxury Tour Operators and key luxury travel agents and travel consultants, highlighting everything the city has to offer and capacitate Operators so that Brussels is added to European packages and tours. Strategy: • Promote not only luxury hotels, but also all attractions, craft beer and gastronomic scene Brussels offers • Send all trade media Press Releases introducing Brussels as a new destination investing in the market • Partnership with Belgium Consulates in Sao Paulo and Rio de Janeiro to host luxury event to selected luxury trade, maximizing budget and branding • Promote exclusive experiences during these events such as Belgium craft beer and chocolate tasting • Highlight the fact that, although there are no direct flight to Brussels from Brazil, connectivity is easy with main European carrier, and by train from all major cities in Europe • Promote all exclusive experiences the city has to offer • Host luxury FAMs for in -loco training, with B2B sessions to foment new partnerships • Hold sales missions of Brussels stakeholders to Brazil main markets • Participate in all main Luxury events in Brazil to promote the destination • Give trainings in luxury Operators and agencies to capacitate their teams, increasing sales Results: • Trade was extremely receptive to Brussels, as luxury travelers are always in search on new destinations and exclusive experiences • All luxury Operators have Brussels products and tours available for tailor made development of products when requested by clients • Main luxury TOs and Agencies participated in exclusive FAMs to Brussels, getting to know Top local stakeholders II_1:i�►1�:J`yall�l_lull_1[h►\�d/��.[�Ii]IJ_11:i111►1��1�e1_Ty_1�1a3;Z_�►I1�bY_1 Background: Brand USA has a global initiative of promoting a MegaFam to enhance visitation in their international markets. In 2018 Brazil was chosen to host a MegaFam to the USA. AVIAREPS Brazil fomented a partnership with Copa Airlines during WTM 2018 to develop a sales campaign to the USA with a MegaFam. Objectives: Enhance visitation to the USA, capacitate agents during the MegaFam and visit at least 2 different states per itinerary, including a product development component. 52 Co ier county Strategy: • Strategic partnership with Copa Airlines with implementation of a sales campaign to the US (all gateways) • Development of a hot -site where travel agents could register their sales • Copa developed and distributed an exclusive issue of their magazine, 100% dedicated to the USA destinations and with content localized and revised by AVIAREPS Brazil . • Promote campaign to all trade media PA / • Use WhatsApp messages and e-mail marketing to generate awareness to travel agents • Develop all MegaFam itineraries and trip content • Definition of top sellers/participants done by region so we could cover all the country • Agents had to also validate their participation by completing Regional badge, or plus 5, in the USA Discovery Program • Add one Operator/product developer per itinerary to accompany travel agents, network, develop new products, and promote sales to the US destinations visited on the MegaFam • Host B2B sessions in Kissimmee, finale city, where Operators could interact with Kissimmee stakeholders to make new business connections • Fly 5 more TOs from Brazil to participate in the 1326 sessions held in the finale city, Kissimmee, bringing the total to 10 Brazilian Tour Operators networking post MegaFam Results: • Increase in 7% of tickets sales to the USA • Increment in the USA Discovery program, mandatory for all participants, of over 120 completed badges • 60 agents and 5 Operators knowing different regions and gateways • All Operators developed products based on the itineraries hosted in the MegaFam, resulting in over 20 new products • New 3-year partnership with Copa Airlines fomented based on this action LUXURY/WEDDING EVENT—AIRTAHITI NUI Background: Air Tahiti Nui Airlines has been in the Brazilian market for 5 years now, with constant participation in Luxury and wedding events. To improve participation in the market, Air Tahiti Nui participated in first Festuris Wedding space, during Festuris 2019. Objective: • Exhibit in partnership with a local Tahiti DMC to promote the best flight experience via Los Angeles flying Air Tahiti Nui and local tours • Strengthen relationship with wedding specialist agencies and expand the promotion of the route in codeshare with American Airlines • Showing the agent the differentials of being an official Tahiti airline, with the added value of a free stopover in Kissimmee on the way to the destination Strategy: • Scheduled meetings at the Wedding Space during Festuris 2019 with 60 key agencies, Honeymoon specialist and wedding planners, influential in programming the couples' travel • In partnership with a local DMC (Tekura Travel), we split the booth costs thus optimizing the investment and providing more complete information to the meeting guest agent. • In this partnership we increased the networking with previously unknown potential agencies and fomented new partnerships • Participate also in the pic-nic hosted by FESTURIS to the luxury agents to maximize networking and reach Results: • Over 60 meetings conducted 53 Co ier county • Through this first contact, marketing actions will be developed to promote Air Tahiti Nui and its destination partners in order to increase destination sales in Brazil • Tekura travel already received over 13 requests for quotes of on -site tours for future honeymoons LATIN AMERICA ROAD SHOW, WORKSHOPS & WTM EXHIBITION - MOSCOW OFFICE FOR TOURISM AND HOSPITALITY DEVELOPMENT Background Moscow Tourism Office is responsible for promoting all matters regarding tourism to Moscow. Tourist attractions, dining options, places to visit and hotels, encouraging the increase of tourists to the city. This was their first venture into the Latin American Market, and AVIAREPS was responsible to implement trade and PR activities in Brazil, Argentina and Chile. Objectives Increase the number of Latin American tourists to Moscow, promoting their best attractions and new entertainment options, and capacitate the trade for future sales. Strategy: • AVIAREPS Brazil oversaw all Latam events, coordinating with the offices invitee list, timetable, Moscow orientation and demands and post report Host Networking Events in the Capital cities to maximize exposure and capacitate the trade, also offering direct contact with all Moscow partners (Strategically select 10 Moscow companies to accompany them on the road show. The companies included, hotels, attractions and DMC's): Buenos Aires — Networking Breakfast Event - 30 minute presentation of the J destination, followed by individual meetings with the Delegation. . ,,•.* Santiago —Networking Breakfast Event - 30 minute presentation of the destination, followed by individual meetings with the Delegation A. Sao Paulo— Networking Dinner— We invited 15 top Tour Operators. Informal cocktail with the delegation, networking with the tour operators, followed by destination presentation and dinner. Participation in WTM Trade Show in Sao Paulo - Moscow had a 120 m2 booth in the show, this was their main action in Brazil. Moscow had one of the best booths in the exhibition with a lot of attractions and shows. The 10 delegates participated in the both with their own table and we organized their meeting schedule with main TOs. Results • 47 Tour Operators trained in Buenos Aires, 37 Tour Operators trained in Santiago, 15 Top sellers trained in Sao Paulo • Over 16 meetings conducted at WTM with the main tour operators and agencies of Sao Paulo. • Over 500 people reached during the trade show. • The actions managed to show the importance of including more days in the city of Moscow in the Tour Packages for the tourists to check on the new attractions and see how modern the city is, which is little explored by the Latin American public. Beginning to change the idea of a Communist country. 54 Co er County A Brazil PUBLIC RELATIONS FLORIDA ON THE COVER OF MAGAZINES & NEWSPAPER'S TOURISM SECTION Background: AVIAREPS Brazil worked along with VISIT FLORIDA on yearlong PR strategies for offline media aiming to explore lesser -known regions of Florida and generate a good number of relevant articles within the year. Since 2017 AVIAREPS Brazil has organized more than 30 Individual Press Trips and 4 Group Press Trips in order to achieve this goal. All the chosen outlets have a nationwide circulation in Brazil, are major publications in the Brazilian tourism industry and their focus is to offer an inspiring and helpful travel guide to their readers. Objectives: • Promote different parts and lesser -known destinations of the state of Florida to the Brazilian traveler, who is already very familiar with Orlando and Miami • Generate more coverage on print media • Ensure that all the coverages had an outstanding quality Strategy: • To use AVIAREPS strong relationship with the local media and ensure that not only the best journalists of the top -tier outlets will be present, but also that they will put enough attention and effort to ensure an excellent coverage • To organize several different tailor-made itineraries, for each outlet, with a long term focus of promoting all regions and themes about Florida and being assertive with the messaging Results: • 2 newspaper tourism section covers, 2 magazines covers, 4 magazines cover mentions and 2 main articles on inflight magazines. • More than 115 pages dedicated to Florida • Over US$ 1,700,000 worth in media value • Over 9,000,000 impressions (circulation) INFLUENCER'S LUNCH FOR CNIEL (CENTRE NATIONAL INTERPROFESSIONEL DE L'ECONOMIE LAITIERE) Background: CNIEL's had little awareness in the Brazilian market, therefore hired AVIAREPS to organize a lunch for Brazilian influencers presenting a variety of top French cheeses. Objectives: • To improve CNIEL's relationship and awareness with top bloggers and influencers • To generate instant coverage and awareness from selected influencers on social media. Strategy: • To showcase the different French cheeses available in the Brazilian market in a petit comite lunch where French cheese were the main ingredient and the star fo the event. They were served in natura but also incorporated in recipes. To partner with a renowned and trendy Brazilian young chef — Renata Vanzetto — who agreed to host a lunch for 10 influPnrars in hPr hnusP_ 1W • Chef Renata Vanzetto adapted some of her own recipes to integrate French cheeses into them, which generated great interest from the media Results: • More than 30 Instagram stories shared on the event's day with a total reach of over 500,000 target consumers. 2 articles published with a total reach of more than 5,000,000 In a follow-up, 100% of the influencers present gave a positive feedback and affirmed interest on working on bigger projects with CNIEL in Brazil. 55 Co ierCounty A Brazil CRISIS MANAGEMENT- HURRICANE IRMA IN FLORIDA Background: The state of Florida was severely impacted by the hurricane Irma in September 2017. The story was largely covered by Brazilian media before and during the occurrence, but the message about the impact being lesser than shown on media coverage and the quick recovery of the region was poorly delivered to consumers. OEM Strategy: --. AVIAREPS had to act quick and applied the strategy to counter the bad messaging with good messaging, in a short timing, not only showing that places hit by the hurricane were already good for visitation but also to show beyond that and inspire Brazilians to continue to visit Florida. With that in place, AVIAREPS selected 3 top influencers/bloggers to showcase that message for their following base. Everything was done in real time, through social media content (YouTube, Instagram, Facebook and blogs) in several destinations; AVIAREPS worked in partnerships with Avianca, Hertz and other local partners in order to optimize investments and increase the feasibility of the project. Results: • More than 200 Instagram posts/stories in 3 months • More than 3 hours of YouTube content about the destination in 2 months • 3 TV episodes about 3 different regions in Florida • More than US$ 800,000 worth in media value • Less than US$ 5,000 investment from the client EUROPEAN TRAVEL COMMISSION COMMUNICATION AWARDS Background: In 2017, AVIAREPS took the challenge to improve all aspects of the already traditional award from the European Travel Commission. The Europe Communication Awards is an initiative of the European Travel Commission in Latin America which aims to recognize the excellence of the work of communication professionals in Brazil who spread Europe's destinations, culture and image for Brazilian final consumers. AVIAREPS have proposed a new format Brazil was in charge to propose a new format for the. Objectives: Even though the award was already traditional, there was a need to improve the quality of the event, to strength the relationship with the Brazilian media, increase the number of media applicants and boost brand awareness among media and consumers, that said, AVIAREPS came up with a new event format with different strategies. Strategy: l� 3 f • Develop the entire campaign structure including flow and criteria rules of the award in order to bring more credibility to the award, achieve more subscriptions than the past editions and e 3'A improve the relationship with media a L E • Develop 3 different categories based on media trends and exposure • Partner with different travel influencers to host the awards, including Lucas Estevam, who was sponsored by ETC to travel around a few countries in Europe, showcasing the full itinerary and promoting the awards, considering that a lot of bloggers and influencers were also following him • Reinforce the long term partnership with the influencer, having him as the host and master of ceremony of the awards event 56 Co ier county A Brazil • Organize a ceremony for over 130 attendants, including journalists, bloggers, influencers and the main players related to Europe in Brazil, as travel agents, tour operators, airlines and consulates. Results: • In 3 editions the awards got around the triple of the subscriptions • The media and partners attendants in the event almost triplicated • Earned media on trade and final consumer social media about the awards • Over 45 articles about the awards • Brand awareness for Europe within media segment, especially having 3 winners per edition traveling to Europe in the successive year SOCIAL MEDIA DEVELOPMENT WITH ENGAGEMENT FOCUS - PROMPERU Background: AVIAREPS Brazil took over responsibility for Peru's social media channels in Brazil from March 2019 on, driving a massive increase in engagement almost immediately as shown below. Objectives: • Increase number of page likes • Increase engagement Strategies: ®...- ._. AVIAREPS' digital strategy is based on research — assessing what is working and what is not, �� • - -- assessing weaknesses and strengths, analyzing opportunities, and then partnering with digital and trade partners which have the necessary digital power to drive significant increases in engagement. To present clear goals to Peru Tourism, where investment was secured and optimized with co-op partners, results and monthly progress was monitored and reported in detail to fine-tune the digital strategy for Peru Tourism in the Brazil market.• ••, •m •••--•--- Results: In comparison to the same period of 2018, Peru's Facebook page have grew: • 476% in reach • 307% in impressions • 1702% in interactions SOCIAL MEDIA DEVELOPMENT— FAN PAGE CREATION Background: The Palm Beaches were still unknown in the Brazilian market and with limited budget, the destination needed to reach AAA clients to increase awareness and exposure in the Brazilian market. - Objectives: Develop a Facebook page in Brazil to promote the destinations attractions and news. As well to create a stronger communication channel with consumers. Strategy: To set up budget and investment breakdown. 0191,1rt� � THE PALM BEACHES �omm�na. seeal AL Igvltey—fnend [ 1i h Page �� aa,asf pegple eke m�a d3,366 people follow lM1ls PEoul See NI Q SenO Message ® www.mepalmM1—nes gg�ga p grave —pa 57 ca -, county Content were developed based on our audience's targets, inspiration message and seasonality to generate sales — every post on Facebook was created following that criteria. All social media communication was 100% aligned with PR strategies to maintain consistency for Branding Equity purpose. Results: Goals set for November of 2017 were achieved in March of the same year, 8 months in advance. The Palm Beaches Facebook page had conquer more than 43,000 fans in 9 months. Engagement of the Facebook page was also higher than the original target. MAINSTREAM MEDIA CAMPAIGN —THE PALM BEACHES Background: For Discover The Palm Beaches, AVIAREPS Brazil organized a five months integrated campaign on mainstream B2C media to promote the destination for Brazilians in holidays in the USA, showcasing the variety of attractions, upscale hotels and wellness activities. Objectives: Drive Brazilian travelers that already visit Miami and Orlando to scape to Palm Beach County and stay at least 2 nights and try its beaches, gastronomy and lifestyle. Strategy: • Chose a variety of mainstream channels which includes broadcast and print publications, reaching millions of viewers and readers where the conversion has a high potential to be concluded • Agreement with the number one travel and tourism print magazine in the country, Viajar pelo Mundo • Agreement with Marie Claire, a magazine focused on lifestyle and fashion • Agreement with the TV Host Rodrigo Ruas from the TV Show Viagens ao Redor do Mundo (Band TV) • Promote the destination in the country for a 5-month period • Cover as many channels as possible considering the limited budget (online, social media, TV and print) QUE 2018 SEJA ILVMINADO E PEPLETO DE CONOUISTA$. Results: S! • Estimated reach of over 12 million viewers and readers in all channels • Over 10 pages on the print magazines (Viajar pelo Mundo and Marie Claire) exclusive for the destination-5-month period Th"'°°'5' p The Palm Beaches ` • 6 exclusive videos on YouTube showcasing different cities of the County and the variety of 0 activities available for travelers • 2 one hour episodes on prime time in the 2nd biggest TV channel in Brazil n...w„ • Over 20 posts on different social media profiles (Facebook and Instagram) FLORIDA ON TV SHOW & BLOG JUJU NA TRIP Background: AVIAREPS Brasil worked on a strategy for both on and off-line media Juju na Trip — blog, Instagram and cable TV show, with the objective to explore lesser -known regions of Florida during a 13-day family road trip. Objectives: • Showcase lesser -known regions of the state of Florida to the Brazilian traveler, who is already very familiar with the theme parks, Orlando and Miami. 58 Co er County A Brazil • Present a different angle of Florida — mixing beach scenarios, wild nature (springs) and a big city (Miami). Strategy: • Organizing different itineraries for each outlet based on their specific audience; • Giving all the support needed to recycle old articles about Florida to feature in the same series of articles. Results: • Several blog articles + 4 TV episodes about Florida on Woohoo channel • Over US$ 1,300,000 on media value • Total exposure of 117,056,734 (blog's UMV + Instagram followers +TV show audience) PRESS TRIP PHILLIPPINES— ETHIOPIAN AIRLINES + PHILIPPINES TOURISM Background The goal of the Philippines Tourism Board was to promote its islands as a new leisure / luxury / exotic destination in Asia. VEM SER FELIZ N,'-+ Objective Promote Ethiopian connections to the emerging destination of Philippines to Brazilian media Strategy • AVIAREPS secured a partnership with Ethiopian Airlines, whose interest was to promote itself as the most convenient way to reach destinations in Southeast Asia, including the Philippines; • The strategy was to unite the destination and the airline under a common goal and partner with Brazilian media outlets (newspapers, magazines and travel websites); j • Five Brazilian journalists were selected for a 15-day press trip to the Philippines with a stop AL in Ethiopia to promote the airline's connectivity and the possibility of a stopover; • The selected media outlets included: two newspapers (0 Estado de S. Paulo and Zero Hora, two very popular outlets in the Southeast and South regions of Brazil, respectively), travel magazine Viajar pelo Mundo plus two popular travel websites (Carpe Mundi and Sundaycooks). Results • 10 posts on the Philippines + 9 posts on Ethiopian Airlines and Ethiopia as a destination in the website of the outlets; • 21 pages on the Philippines + 11 pages on Ethiopian Airlines and Ethiopia in the selected newspapers and magazines • Average media value: US$ 270k • Estimate reach: +2,7mm people PROMOTION OF THE INAUGURAL FLIGHT TO BRAZIL— AMASZONAS LINEAAEREA Background: Amaszonas Lineas Aereas is an airline from Bolivia and was starting business in the Brazilian market with the launch of the new route from Santa Cruz de la Sierra to Rio de Janeiro and Foz do Iguapu. AVIAREPS, as the airline's GSA in Brazil, was in charge of the marketing promotion for the new routes. Objectives: As an unknown brand in the country, AVIAREPS was introducing the airlines for the Brazilian audience in order to encourage them to fly Amaszonas and explore South America region. 59 Co er County A Brazil Strategy: • Propose a continuous strategy of promotion especially on social media, considering the target of travelers in South America and the limited budget of USD 2,000 • Choose bloggers and influencers with a high and engaged audience on social media • Select those influencers who is already familiar with South American destinations, especially Bolivia and Peru • Build the messaging through the airlines' core ideas such as value for money, convenient flight times and network aameVralaay nso nae. rniwHn �uaa vem lnm� romne eu ienrA .pwaae � kc girE� q�e.a� iaNtlx sw dea Iwrtan! 4 paa6r de tlelemNo a as aFea aamxm�aaar�a! e:u eooea�da x am�i wa„cos aye seem oq wo e � oa+aese� ice: am mru a nmt„ra amlu, iniwnao aaa e UNN! E dso mesmo que w[e ka'. ��atla4��a tlfil��eatl<�,a va �fatel �ma mr3o rSPiG ern Santa [roc tle la Siena a Ammo. p tlaeanbarca 6irno a cdetle tl6u u W incmel! Corn ern AadipaV¢Ja esagV pe!¢antlo a[E mmwXa�pa aWafrra! m ma bto •07 la Results: • Over 20 stories on Instagram promoting the arrival of the airline in the Brazilian market • 6 posts on various influencers' feed about travel and tourism to destinations Amaszonas flies into, and about the airline itself • +82k views on Instagram stories • +64k impressions on Instagram posts • +1,4k redirection access for Amaszonas official profile on Instagram • +90,5k reach on new profiles • +196k impressions on the feed posts on Instagram • +15,5k likes on Instagram • +720 comments on the posts w�rn..0 a+�rnu ao s� nara.' maelaa. •tea o� amandanoventa a Seguindo amandanoventa Boa noticia pra quern to planejando viajar pela America do SO A partirde dezembro nds temas mais uma opSAo de voo Para a Bolivia, cam a companhia aerea Amaszonas Q Im4na um voaanhc Para a Uyuni sem perrengue? Eu amol E da pra it tranquile tambem pra Cusco! Cis voos saem do Rio e d e Fozr mas quern a de cutras estados pode fazer essas oonexoes tambem. E muito bom a gente ter mail uma opOo de rota Para a America do Sul, pra deixaf os preps m6hores, o semi melhor a tudo mais, E as aunnxanc ran nrnlinhx �cm hale ak CurtAo por aninhafac e outras 2.619 pessoas .• Co ier county A sraZ;i SPECIALIZED EXPERTISE OF TEAM MEMBERS AVIAREPS BRAZIL TEAM FOR COLLIER COUNTY Since Marcelo Kaiserjoined AVIAREPS in the beginning of the contract with Collier County, we were able to assemble a team of highly qualified professionals. They are: MARCELO KAISER Vice President LATAM & General Manager Brazil Mr. Kaiser has gathered a wealth of experience in the Brazilian travel industry in the last 15 years. Marcelo joined AVIAREPS Brazil in March 2014, and since then he was responsible to develop key actions on behalf of Paradise Coast in the Brazilian market, as well as leading and coaching AVIAREPS team to become specialists in the destination. Over the past 6 years, Marcelo closely worked with Lizandra Pajak and Tomas Pena, to promote Paradise Coast in the Brazilian market, continues maintaining a close contact with the client, and continuously aims to put together the best team for the destination. With his professional background working for several leading airlines, such as Qatar Airways, AVIANCA and Aeromexico, Marcelo was able to develop an excellent relationship with all key players in the Brazilian travel industry and media. He is a reference in the Travel Industry and a specialist on international markets. He is a business oriented executive with excellent leadership and team management skills. Marcelo is fluent in Portuguese, English and speaks Spanish at an advanced level. Besides his BA degree in Tourism from Sao Judas Tadeu University in Sao Paulo, Marcelo holds a MBA of Business Administration from Fundagao Armando Alvares Penteado (FAAP), as well specialization courses including Social Media, Marketing, Sales and Leadership skills. LIZANDRA PAJAK Tourism Manager Mrs. Pajak has acquired a large experience in Tourism, Marketing and Public Relations through the last 22 years. Before joining AVIAREPS Brazil in June 2015 as the Account Executive for Paradise Coast, Lizandra gathered a wealth experience in the travel industry by being responsible for all trade, marketing and PR of Travel South USA, Georgia, South Carolina, North Carolina, Tennessee, Alabama, Louisiana and New Orleans. In AVIAREPS Mrs. Pajak was the trade executive for Paradise Coast for 3 years, promoting the destination to Travel Agents and Tour Operators, developing Co-Ops, participating in trade shows (with development of meeting schedule), prospecting partners and escorting 3 FAMs, and in the process gathering an extensive knowledge about the destination and having a great relationship with its partners. Today, as Tourism Manager, she overseas our tourism team dedicated to Collier County putting her knowledge at the executives' disposal to guide and help them maximize exposure of the destination. Lizandra holds two Master Degrees: Advertising & Marketing from Universidade Paulista and Hotel Business Administration from SENAC. Co erCounty A Brazil TOMAS PENNA Public Relations & Marketing Manager Tomas holds a Bachelor's degree in Journalism —Social Communications and a Master's degree in Marketing Management. He has more than 9 years of experience with Marketing, Public Relations and Communications in the Tourism industry in Brazil. Before joining AVIAREPS he worked for 4 years in the second largest OTA in Brazil, Submarino Viagens. At Submarino, Tomas was responsible to manage a team of 4 people in charge of the company's communication department, including Public Relations, Branding, Social Media, Advertising and Negotiations, with an outstanding achievement of a yearly saving of more than US$ 2M keeping 95% of the investments. In AVIAREPS, Tomas is an expert in Paradise Coast, being in charge of all PR and Social Media activities for the destination since starting with the company also along with Luise Sanches, the PR Executive for the destination. He was one of the responsible to bring Paradise Coast's brand to another level among the media and consumers. By organizing regular market and competition analysis, development of group media FAMs, qualified individual media visits, meetings, calls, pitches and press releases to the top local media became more aware and interested on the destination. He also took care of the Facebook page for Paradise Coast during this period, which achieved a very high engagement and number of followers within just a few months. Tomas has a proven record of achievements, is a result -oriented manager and very familiar with the destination. WISE SANCHES Public Relations & Marketing Executive Luise is a Public Relations Executive at AVIAREPS, where she is in charge of all Public Relations activities on behalf of Paradise Coast. Along her career in the tourism industry, Luise has worked with reputable destination brands, including NYC & Company, Dubai Tourism and Commerce Marketing (DTCM) and Vail Resorts, as well as with airlines, being PR leader for Emirates Airline in Brazil for 4 years, which showcase her extensive knowledge on luxury and lifestyle for travel & tourism and a strong strategic interaction with media and tourism partners on a national range. With her daily basis work for Collier County, Luise has increased the media coverage resulted for the destination, and consequently its awareness, and obtained a high level of knowledge about the destination with different media niches, such as luxury, LGBT4, honeymoon, destination weeding and family friendly publications. She has escorted group press trips and supported Paradise Coast's PR team with many other individual media visits along the past years, working collaboratively with them to build travel itineraries and local recommendations for Brazilian media, besides a list of media events she participated on behalf of the CVB, such as International Media Marketplace and WTM Latin America, where she presented the destination for an extensive media list. She has reinforced Paradise Coast's great reputation among Brazilian travelers through earned content on trade and consumer media, representing the destination in events and media meetings, producing media announcements and press release in order to promote local's events, hospitality, gastronomy and nature, and organizing familiarization press trips for travel writers from both, traditional outlets and travel blogs, as well as digital influencers, doing a collaborative work with Paradise Coast digital agency. Luise holds a degree in Public Relations from UNESP (Universidade Estadual Paulista) and a MBA in Branding from Business School Sao Paulo. Luise is fluent in Portuguese, English, Spanish and Italian, having lived in Seville, Spain, where she studied for one year at Universidad de Sevilla, and in Florence, Italy, where she lived for one year and studied at Centro Linguistico di Ateneo. 62 Co er County GABRIELA Doss Trade Marketing Executive Mrs. Doss has acquired a large experience in Sales and Business Development in the Tourism area (MICE and FIT) for the last 21 years, including great experience living in Dubai, Spain and USA. Before joining AVIAREPS Brazil in March 2019 as an Account Executive, Gabriela gathered a wealthy experience in the travel industry by being responsible for all trade, sales and business development of the Dubai and Chile for the Latin America Market. Gabriela has been in charge of promoting Paradise Coast to the Brazilian market since March 2020, having trained over 2,000 travel agents, conducting as well all the digital actions implemented during the Covid-19 pandemic and the development of a recovery plan. Her experience include promoting destinations to Travel Agents, Tour Operators, MICE companies, developing Co- Ops, participating in trade shows (with development of meeting schedule), organizing MICE events, prospecting partners . Collier County Team Organizational Chart Caroline Sierra Team Assistant AVIAREPS Brazil Experience with Collier County AVIAREPS has been the official representative for Paradise Coast for the past 6 years. During this time, our team became expert in the destination and on how to promote it to the market. The promotion throughout these 6 years was highly concentrated in Sao Paulo and Rio mainly due to the number of Tour Operators concentrated in these regions and the number of flights into Florida (around 94 weekly flights- this number varies as some of these flights only operate in high season), where we attended the main trade shows and worked with these TOs to develop the destination. In the last three years we started implementing actions in different markets (Belo Horizonte, Campinas, Santos, Belem, Recife, Florianopolis, Fortaleza, Natal, Manaus, Salvador, Campo Grande and Cuiaba) of Brazil to take advantage of the several new flights being launched to Florida, making the state even more connected to our country. There has been a shift in investment from several destinations to secondary markets in Brazil with great results, and AVIAREPS believes this is also the way to go forthe upcoming years, and these actions have actually shown results already. 63 Co er Coiunty Below is a summary of the past 6 years in numbers: Here are the main achievements AVIAREPS Brazil implemented to promote Paradise Coast for the past 6 years: PARADISE COAST MAIN ACTIONS IN BRAZIL IN THE PAST 6 YEARS SEPT 2014 OCT 2014 Product Two NOV 2015 development Individual Luxury with main TOs Press Trips MAY 2015 Press Trip Start of contract WTM JULY 2014 SEPT 2014 JULY 2014 FAM with MAY 2015 GOL airlines Sales 81itz Sao Presentation Paulo, of Paradise Coast to the Campinas, market Curitiba and through Sales Porto Alegre & Media Blitz APR 2016 AVIAREPS takes over PC MARCH 2016 Facebook AUG 2016 Group Page AVIANCA & Press management Ancoradouro Trip FAM Tour MAR 2017 APR 2017 OCT 2017 Orinter TBNBuzlos Visit USA USADay Sao Paulo an d Ric) 4- 0 SEP 2015 1 # 46 MAY 2016 4 APR 2017 # - ABAV FEB 2016 MARCH 2016 APRIL2016 AZUL FAM APR Brand USA NOV 2017 ESFE MICE WTM Encontro Tour WTM M FAM Participation in Event Ancoradouro FESTURIS Trade Show Luxury NOV 2017 Two Individual Press Trips in APR 2018 JUN 2018 partnership APR2018 AGAKTUR Individual OCT 2018 with Visit WTM Shopping de press Trip Orinter V1 nrirli Viagens USA Day .4 & 4 0 40 i # is 2018 MAY 2018 Brand USA APR 2018 AZUL FAM Training Participation Roadshow in IMM Belem, Goiania, Sao Luiz, Maceio, Maringa e Londrina JUNE 2019 SEPT 2019 NOV 2018 FEB 2019 MAY 2019 1" Press Trip Individual FESTURIS Individual ILTM to Promote Press Trip Press Trip Naples Pride • OCF 2018 APR 419 JUL2018 Individual 2019 8W7 MAY 2019 Individual Press Trip Convention Participation Visit Florida Press Trip in Brand USA Roadshow Roadshow Brasilia and Maceio OCT 2019 Orinter USA Day MAR 2020 Webinars countrywide implemented OCT 2019 weekly FESTURIS 1 SEPT 1 2020 I AUG 2019 OCT 2019 BWTUSA 1s1 Day Participation in LGBT event The actions highlighted and computed above certify AVIAREPS and its team as specialists in Paradise Coast, with great in -loco knowledge, to continue promoting the destination in the Brazilian Market •N Co ier county A Brazil Case Studies on Paradise Coast AVIAREPS' main objective will be to continue developing and promoting Paradise Coast to the trade and media by stimulating and highlighting the diversified tourism options the county has to offer, creating innovative packages, fomenting new media articles and positioning the destination as one of the Top Destinations in Florida. TRADE - PARTICIPATION IN TRADE AND CONSUMER FAIRS Background: Brazil hosts several prestigious events for trade and media in South America such as WTM Latin America, ABAV — Brazilian Travel Agency Association, ILTM Latin America and FESTURIS. Since 2014 AVIAREPS Brazil has been promoting Paradise Coast in key trade shows with great results. Objectives: Create network and opportunities with relevant trade and media players and increase Paradise Coast's performance in the Brazilian market. Strategy: • Identify the destination needs and opportunities and develop own schedule with a minimum of 20 meetings during each the trade show with key players • Facilitate meeting between the destination and the Tour Operator • Content localization • Foment joint projects during the trade shows to increase visitation • Promote the destination to the trade media, arranging interviews and preparing the CVB team on the topics to be discussed with the journalists Results: • Through over 150 meetings held during these events AVIAREPS was able to: implement Co -Op actions develop FAMs in partnership with Tour Operators and Airlines such as Azul and AVIANCA • foment new partnerships • place Paradise Coast in the trade media through releases and interviews in -loco distribute collaterals directly to the travel agents attending the shows present the destination as a great option in Florida strengthen relationships with trade partners reach the final consumer improving sales to the region. TRADE — FAM Tours IN PARTNERSHIP WITH AIRLINES I OPERATORS I DESTINATION PARTNERS Fyq Background: AVIAREPS has always focused in saving budget for Collier County. Conducting FAMs in partnerships is a great way of redirecting budget into different actions. �— a _ Ak IL Objectives: sou4m Promote the destinations and its connections to the Brazilian market Strategy: f WA - It 11 1 Identify partners that also have interest in promoting the region to our market and save �i budget on airline tickets Invite travel agents that would multiply what they saw in the county and increment sales E > Co ier county Include in the itinerary attractions that we know are perfect for the Brazilian tourist Include site inspections to different properties (leisure and luxury) Results: • AVIAREPS secured: 2 FAMs with Azul Airlines + Azul Tour Operator 1 FAM with GOL 1 FAM with AVIANCA + Ancoradouro Tour Operator 1 FAM with Brand USA Over 50 travel agents visited the Destination combining all FAMs above, with zero cost in airline tickets for the County, saving over USD 35 thousand dollars in budget for other actions TRADE - Webinar TRAINING EVENTS Background: Covid-19 prevented AVIAREPS Brazil from conducting trainings, on -site sales calls and keeping a closer contact with the trade. In an innovative way, AVIAREPS Brazil partnered with main TOs to implement webinars in several different tools to reach out to the trade. Objectives: • Keep a share of mind in the market by reaching the trade trough webinars • Maintain trade training even during the pandemic and beyond. Strategy: • Partner with main Operators to reach all their 13213 clients through webinars, keeping the trade trained • Specialize AVIAREPS team in several webinar tools, and hire our own dedicated tool to conduct webinars to the Brazilian trade • Conduct interactive and dynamic webinars to keep the trade interested, answering questions live and providing up to date information • Using the webinars to capacitate also the sales teams inside the Tour Operators • Use of different tools to reach as many agents as possible (Zoom, Click Meeting, Teams, Instagram Lives, You Tube Lives, Facebook Lives) • Keep touch with the main players in the market, understanding the different phases and renewals that the pandemic caused the agencies and operators, key information to help us define recovery strategies Results: • Great attendance in all webinars (around 100-150 agents per webinar) • Massive acceptance from the travel agents countrywide • Trade media promoting all webinar dates and times • Over 950 travel agents virtually trained since the start of social distancing TRADE - E-LEARNING COOP CAMPAIGN Background: Paradise Coast has an online e-learning inside Brand USA online platform, Discovery Program. As Brazil is such a vast country, AVIAREPS Brazil is promoting this tool as a great way to capacitate agents. In the USA Discovery Program, after the agent completes the initial module (Regional Expert), they are able to move on to the specialist session and become a Paradise Coast Specialist. Throughout the Covid-19 pandemic, Agaxtur was one of the least affected Tour Operators and implemented several •• Co er County digital actions, such as CEO's LIVES in Instagram, webinar trainings, e-learning promotional actions. They also opened 10 more travel agencies during the pandemic. Objectives: • Train a minimum of 100 Agaxtur travel agents on the E-learning platform, turning them into specialists in Paradise Coast Strategy: • Partner with Agaxtur to reach all their branches. • Agaxtur sent the flyer and participation rules to all branches. • There will be a USD 700 prize to be shared by the first participants that finish the Specialist e-learning session. Results: This is still an ongoing campaign, but our objective is to reach 150 travel agents trained, and we already have almost 100 agents that completed the training, which means we reached over 50% of our KPI in half the time. TRADE - ORINTER ROAD SHOW Background: As part of a Coop partnership with the TO Orinter, we had a Road Show in Rio Grande do Sul, in three of their main cities, for high -end agencies and clients (Passo Fundo, Caxias do Sul and Porto Alegre) Objectives: Train the travel agents, network with key luxury agencies, educate the trade on the highlights the destination offers, approach travel agencies that already sell the destination and foment new sellers. Strategy: • Provide exclusive training sessions on site for luxury travel agents in the Southern region's most promising markets • Develop a closer relationship with key luxury travel agents • Update travel agents in the highlights of the destination • Bring awareness towards updates on the destinations Results: • 95 Travel Agencies educated in the destination • 7 individual meetings with local agencies during the events PR — PROMOTING LGBTQ Background: Organize an individual media visit in order to promote the Naples Pride in Brazil and reach this specific audience. Objectives: • Showcase Paradise Coast as a young and open mind destination, especially for LGBTQ travelers; • Promote the Naples Pride as an important and consolidated event; 67 Co er County A Brazil Strategy: • Organizing an itinerary LGBTQ focused for an individual media visit (Rafael Leick, from the LGBTQ outlet Viaja Bi) • Taking him to experience the Naples Pride as well as restaurants and other locations officially LGBTQ d Results: • 8 Instagram Posts on the Viaja Bi Profile, totalizing around 2,300 likes in a total base of 16,000 followers • 3 exclusive posts on Viaja Bi website and Hypeness website promoting Naples Pride as well as the destination itself • Estimated media value of USD 7,000, including posts on Instagram, Stories and Posts on Websites PR — FAMILY TRIP IN PARADISE COAST Background: Having Family as an important niche for Paradise Coast, showcasing facilities and the destination in general for couples with children. Objectives: • Showcase where to stay, where to go and where to eat with children in Paradise Coast • Promote the destination as a perfect escape for families, with ideal activities for couples as well as for children. Strategy: • Organizing an individual media visit for a family of four: a couple with two kids. • Setting up visits to museums, water activities and specially open locations for fun Results: • 3 videos on YouTube highlighting 'Naples with kids' and 'Dolphin Tour in Naples' • 6 exclusive posts on Instagram promoting the destination • 5 exclusive posts on Facebook • 2 blog posts about their full experience in the destination • Estimated total impressions: 700,000 impressions • Estimated media value: USD 5,000 H.pl•. Pri!•. ur�l•nn di�rnnl• tl� c•i W ray p wq�lhp iGB.• q6t, PR — GROUP PRESS TRIP TO PARADISE COAST Background: Organize a Group Press Trip for Paradise Coast with 5 outlets with high reach in Brazil, covering print and online channels with Viaje Mais, Viagem e Gastronomia, Simonde, You Must Go, Go Where. Objectives: • Showcase Paradise Coast as a luxury destination and ideal for relax in Florida, especially for Brazilian travelers, who is already very familiar with the state. • Have earned media with as many articles as possible including the destination and partners who hosted the group during their stay. � iemee. •o� 88 Co ier County AIllllorlr Brazil Strategy: Naples.Flonda, D dero Damelhn, Ley bme ple do sul dos lsead°s Un1dDs a • Organizing an itinerary of 3 days passing by all three locations, Naples, Marco Island and Everglades. • Giving all the support needed to help the journalists to have accurate information from the destination and especially about the partners. Results: • Over 30 posts on Instagram about the destination • 16 articles produced about the journalists' experiences in the destination, mentioning Paradise Coast partners such as Continental, Naples Beach Hotel, Princess Cruises, among others • 4 articles on print Travel and Tourism magazines • 12 posts on travel, luxury and gastronomy websites • Over 1,990,000 impressions PR SYNERGY —VISIT FLORIDA + PARADISE COAST Group Press Trip Background: Plan a luxury group press trip on behalf of VISIT FLORIDA, including Paradise Coast, mm.a both AVIAREPS clients. AVIAREPS used this synergy to develop a solid, interesting IAJE:�E and unique itinerary for the group, also showcasing the luxury side of Florida. wV., Objectives: U,Ya al Arad dab o daedo As Florida is not much perceived as a luxury destination for Brazilians, the idea was Flor�� to bring a small group of luxury journalists and influencers to explore this side of the ,tea Sunshine State •Miami-FWLwd,,dal -K"i a Napk"IGu — PRAIAS,COMPRA%MERGUL'^"' ^ RAS EXPERIERCI AS LEGAIS PARR CURTIR ALEM DOS PARQQES Strategy: NOCORAW • Target a media of quality specialized on luxury — lifestyle magazine Go'Where DA ITALIA DES URRAM0 O CHAflMEDAUMMA. 5 Luxo (Luciano Garcia), travel magazine Viaje Mais Luxo (Paulo Basso Jr.), lifestyle TAILiAfaNmdDIA >!_ site Viagem & Gastronomia (Tina Bornstein), and luxury travel blogs Simonde ;13,-16 °°°" (Shoichi Iwashita) and You Must Go (Renata Arabjo). • The choice of journalist Paulo Basso Jr. was made based not only on the fact that he is the editor -in -chief of Viaje Mais Luxo, but also because he writes for other o outlets, amplifying the chance of generating a cover article and a larger number NA' IDA OISMEV UBATUBA NOVACIA.ACREA LGWCOSTLEVAPAAA of articles. Embarcamos [omo OE AE[AMTOS Mickey em um cr E„o HTOCADOEDOLTOAAL LONDRESPOR PO., Bahamas ADNTEVAut6rA IMOREAIS • In addition to the synergy of working with a destination also represented by us, the proximity of Paradise Coast to Miami —a destination already well-known and loved by Brazilian travelers— played an important role at the decision making. We wanted to showcase an unknown area with great potential of attracting this specific niche of traveler. Results: • The press trip generated a total reach of 10,307,347 and Ad/Media Value of US$ 6,853,074. • The journalist Paulo Basso Jr. alone, wrote about Paradise Coast on 5 different outlets — his own blog Rota de Ferias, Diario do Grande ABC newspaper (print and online), magazines Ferias nos EUA (twice), Viaje Mais Luxo and Viaje Mais, where the article made the cover. ITALIA Co erCounty A Brazil AVIAREPS Brazil Synergy with Latin American Offices AVIAREPS Brazil is an expert in Paradise Coast, its attractions and highlights. This extensive knowledge will be put at the disposal of all our offices in Latin America. Brazil office will act as and aid and distributor for the other countries to improve the learning curve. This exclusive approach will involve: • Providing all offices with all the information we have on the destination — collaterals, presentation for trainings, videos, strategies adopted, communication template guidelines, logo guideline, report template • Regular calls with the office to train them in the destination, making them prepared to implement trainings in their own markets as soon as possible, including webinars • Responding to their enquiries on the destination as much as we can, so that they will not overwhelm the CVB team with questions, team we know is small and extremely busy • Guiding them during the implementation phase so that everything runs as smoothly and quick as possible, also helping in rekindling tourism to the region post pandemic. We wish to extend a special greeting to our friends from Collier —Paradise Coast. Please click on the image: Or on the link: https://player.vimeo.com/video/447133975 CONCLUSION We are proud to have worked with Collier County for the last 6 years, positioning Paradise Coast in the Brazilian market, and we firmly believe we will push even further for the next years. All the strategies for Trade and PR developed by Paradise Coast's team in Brazil, and proposed above, reflect the current behavior and trend in the Brazilian Travel Market. Paradise Coast has many advantages to work on attracting Brazilian visitors, and it can be done especially by showing that the destination has several attractions and high-level tourism structure, with the objective of increasing visitation, spend and the number of room nights. However, we understand that in the years to come there will be new trade shows, new media, editorial changes and new opportunities arising from the constant shifts in the market, especially post pandemic, therefore new tailored strategies will be set in response to the Trade and PR challenges in the market, and will be implemented upon agreement with Collier County. 70 Co er County ATTACHMENT Report Example The report ahead is confidential, not to be shared outside of Collier County organization. It refers to Moscow activity described in Form 5 (page 45), and it is related to the Brazilian portion of the activity evaluated. It was edited to reduced content as the original report contains over 60 pages of information. Ja µoscow Powered by Sales Mission Report Prepared for: DISCOVER Moscow Moscow Project Qffice forTourism and Hospitality Development, Russia 01-04 April 2019 93a Paulo-Brd¢il AVLAREPS Brasil - Rua Sr. Rafael de Barns. 210 - witE 42 - Sao Paulo, SP - Brazil ♦ Tel: +55 11 37W2390 71 Ca er County SALES MISSION. PR EVENTS & WTM LA 2019 Sao Paulo Date:01-04 April, 2019 AYIAREPS Trade Responsible -Ga briela Doss Moscow Project Office for Tourism and Hospitality Development, Russia Elu teri na P ronicheva - Head of Committee Kserrya Boykava - Head of Intemationa I department Anastasia Pop.- - Project manager if irrit—tional department DAY 1- SAD PADLD, April U L Dinner Event for the Trade Market Loration: Hotel Emil iano- Rua Oscar Freire, 384 Jd Paul ista-5"ao Paulo Attendees: 35 pax (11 Tour Operators, 13 Moscow Delegates, 3 Moscow Project Office, 2 Aviareps Staff, 2 Presidentof Abav, 4 ii-ites fmm Russia) Event Format: Welcome Cocktail Moscow presentation from Mrs. Ksenia Boykava -head of Imemational department Dinner The Russian delegation started networking with the Tour Operators during the Welcome Dinner. These intimate reunion, gave the opportunity for m& one& them to presem themsebres andtalk individually with the potential clients. Guest were invi[edta seat i n round tables to watch the presentation, done by Mrs. Ksenia Boykova- Mrs.Ksenia Boykava presented the city of Moscow, its figures on number of visitors, distances, parks and other features. The presentation highlighted the tourist's spots well known by Brazilians a no a Isa new options of activities and spots to be explored. The invitees left dinner very trilled a no surprised with the wane reception they received d uring the event. The information given by Ksenia vras very important to open the lack of opportunities in Moscow, diverging from the ordinary. AVLAREPS Brasl + Rua Or- Rafael de Banos, 210 -suite 42 a Sao Paulo. SP a 13-1 ♦ Tel +55 11 3100-23% AM MDSC4W total roar ooerotors meet: Tots I Attendees: 11 Tour Operators -Managers or Directors. Total :02 no show due tc personal reasons Tots I Tour Operator Invited: 16 AV AREPS B-1 • Rua ❑r. Rafael de Banos, 210 - mite 42 . Sao Paulo. SP . &-azi ♦ Tel +55 11 31OB-2389 /% CO er County A Brazil DRY 2 - SAO PAULO, April 02 WTM LA 2013 V day of WiM WTM1LATrade Meeting: r Stella Barros Mr. Thiago Monteiro -Sales Coordinator Email: thiaaa.menteira�stellaharros.corn.br One of the official Tour Operators for FIFA Weed Cup in Russia- Brought over 4 thousand dientsta the country - Due w the World Cup, theyare being incneasinglysvught after to sell Destination Russia -They workthe destination with individual passengersard groups of up to 30 people. Waystolererage sales: Personal Training sessions (over 30 branches), Need tips on how to sell, when its best to sell, what to do and what notto do. Increase marketing iniorrna - MOW actions- Mrs. Ksena has informed abauttthe —bite disoovermoscow.ru, where you can Find information and tipsabout the dty. The sitemll be making available videos, ion ages and promotional material of the city- The Portuguese a no Spanish versions are —table -W l the end of th is year. 4- Raidho Ooeradora Mrs. Midnelle Nedel ciuSalas Director Email: michelle0raidho—br Luxury tour operator with over 20 years of experience in the luxury, tail or made market. They be'ieve there is a lack of information about the destination, and generally the information's are not updated. DMC tend to sell the same boxed packages. Have a group of H pat boarding in July. Ways to leverage sales: Personal Training event in their office and other cities with a small group of potential travel agents. Need tips on how to sell, when it's bestto sell, what to do and whatnot to do. Increase marketing information and FAM trips. Marketing actions for finaI die nts investing on programs such as Globo Reporter, Soap opera a nd ether TV programs - MOW actions- Mrs. Ksenia has informed ab.."he website disc—ermoscow.r, where you can find information and tips about the city. The site will be making available videos, images and promotional materia l of the city. The Portuguese and Spanish vers-i- are available until the end of this year. Also informed a bout the FA WM IP MOW is programing in Septemberwith potential die nts. AVAREPS Brasl • Rua Lk- Ralael de Banos. 210 - suite 42 • S5o Paul%SP • Braz.i • Tel:+55 11 3IW238d N. r.srosr 55 Destines Mrs. Bruna Basile- Product manaeer Email: hle runa.basi055destinos.com Part of the Group liR, one of the biggesttourism group in the world. Brim has developed the leisure department for the past years. They were one of the FIFA official World Cup touroperator-They sell Russia combining Scandinavian countries or Prage- W lays to leverage sales: Personal Training sessions with the Agencies, Doing small events insidetheireompany. Working strongwith the end dients, prrxnotng TV programs and special promotions with the Russian DMC`s. MOW actions- Mrs. Ksenia has informed about the website discnvermoscow.r, whereyou co n find information and tips about the city- The side will be making available videos, images and promotional materia I of the city- The Portuguese and Spanish versions are available until the end of this year. Also informed about the FANM IP MOW is programing in Septemberwith potential dients- FLOT Mr. lose Eduardo - owner TEmail: tiaeo�Bat.cam.br FLDT is one of the most traditional operators in Brazil. Works with dosed packages and seat and coach tours. They are redengni ngthe way to attract their customers with videoswith destination ti ps. They did not sell Russia during the FIFA World Cup because of the competition with our Official tour operators that had the domain of the ticket. Sell Russia combined with Scandinavian countries or the Train Siberian Train. Waysto leverage sales: Personal Training sessions with the Agencies, webinars, and media packages. Arsewill send Ksena his Media Package twee if they can cooperate with some actions together. Works closely with Lufthansa, Swiss air and EIC MOW actions- Mrs. Ksena has informed a bout the website discovermoscow.r, whenay--find information andlips about the dty- The sitewill be making available videos, images and promotional materia I of the city- The Portuguese and Spanish versions are available until the end of this year. Also informed alwut the FANM IP MOW is programing in Septemberwrth potential dients- axtur Mrs- Mariana G u imanaes Product Manager Email: macna.euimaraes�aeaxtunmm,br Agaxtur is One of the most traditional Operators in Brazil. Works with dosed packages and seat and coach tours. They are redesigning the way to attract their customers Opening branches all wer the country. They sal I dosed packages with Sate Tours and Europa Mundo. AVMEP5 BrasI• Rua Dr. Rafael de Banos, 210 - suid 42 • SSo Paulo. SP r Brazi a Tel: +55 11 3IM2280 73 CO er County Ways to leverage sales: Personal IT. sessions with the Agencies, they do not receive many information about the destination- Need more promotional materials. Suggest actions with the end cI ents through Bloggem and Yurtubers. MOW actions -Mrs. Ksenia has infomted a bout the website discovermoscow.ru, where you can find information and tips about the dty. The site will be making available videos, images and promotional materia I of the city. The Portuguese and Spanish versions are available until the end of this year. Alm idonned about the FAN" IP MOW is programing in Septemberwi[h potential dients. 4- Ilha Bela Operadora Mr. Juan Carlos Astorea- Product Manager Email: IuancarlosM ilhabe I.Aage ns.-..br He brought a vision of how the operator works off the axisof Rio de Janeiro and S"o Paulo, explaining how difficult it is w receive information abort destinations. That there is a whole Brazi to explore. Often they are not imwited to Famtoum becausethey are not from S"ao Paulo- Waysto leverage sales - In need of Webinars, promotional material and more information on how to sell the destination - MOW actions- Mrs. Ksenia has informed a boutthe wehsite discovermoscow.ru, wheceyou can find information and tips aboutthe city. The sitewill be making available videos, images and promotional m ateria I of the city. The Portuguese and Spanish versions are available until the end of this year. Also infomued aboutthe FAN" IP MOW is programing in September with potential clients. DAY 3 - SAO PAUM April 03 W FM LA 2013 2' day of WTM ' Michelle Tur Mrs. Mirhelle Pereira Email: michelle@i)midrellemur.wm.br Michelle Works in the Northe and North eastof Brazil with two branches in Manaus and Natal. Sells Tailor Made Packagesfor Luxury clieurts. See great potential onthe new flight leaving the North East of Buaail {Fortaleza city- Lufthansa, Tap and KLM j Waysto leverage sales - In need of Webinars, pronnotimal material and more information on how to sell the destination - MOW actions -Mrs. Ksenia has inforrned about the websfte disoovermoscow.ru, whereyou— find information and tips ab.Athe city. The site will be making available Videos, images and promotional material of the city. Promised to send her Luxury DMCs contacts. AVIRREPS Brass • Rua Dr. Rafael de Banos, 210 - smile 42 • Sao Paulo-. SP r Brazil ♦ Tel: +55 11 310&2398 'ri F tour is r.oscow Mrs Barbara Picmllo- Director for the Leisure Department Emai:barb r .picoloLOBytourmmtcom.hr Flyrour is the sernund business group in Brazil for leisure and number one for Coorporate Business; Countwith 107hrands and 107 salesecenrwestrough outthe country - Mrs -Barbara is one of the most prestigious person in the Brazilian Tourism market. Shegavea real lesson about the Brazilian marketand howmfncusonthemnen actions to promote Moscow to the market. They Sell the Golden ringand combined 07 days paduages with Moscow and St -Petersburg. Sells only Escorted tours (Spanish a Portuguese Guide). See great potential on the new flights leaving the North East of Brazil (Fortaleza dty- Luftha nsa, Ta p and KLM ) Ways to leverage sales focus on European Whole Selers- Europamundo, Mapa Mundo, Jr B, Mapa Plus, Tour Line and Special Tours. Have an incentive program for people to watch the webinau IRS 100 wucner and cinema tickets). Will send Kser a a Marketing and Training prospect to discus furtheractions together. MOW actions Mrs. Ksenia has infomred alb—tthe websit discoverm-sco-rur whereyou can find information andtip—bout th ity- Promised tosend specialised DMCs that work with MICE a nd Corporate. a- High Land Mr. Mauro Chwarts - Owmer Email: hiehlandfDhwhland.ram.br They are a bouti que luxury adventure agency that is in the market for 243 years. Only sell tailor made trips for individual and groups. Over 20 yea rs selling Russia entering by Mongolia, C...Iuim.. and exploring Siberia in the roost exquisite way - Ways to Ieveragle sales Heeds more option of out crlthe padrages actrvides in Moscow. Suggest a Fam trip for him to explore these places and a Press Fa m trip with Brasilia n media. MOW actions- Mrs. Anastacia has itrinrmed about the wehs to disoovermoscow-m, where you can find information and tipsall utthe city. The site will be making available videos, images and promoional material of the city- Anastasia promised to send him a contact in Kamchatka. AV IAREPS Brasil • Rua Dr. Rafael de Barron. 210 - s uiri 42 • Sao Paulo. SP • Brazil ♦ Tel +55 11 3106-2356 74 Ca er County Tchayka Mrs, Kelly Lima- Producl Director Email: kellyCfflmtadaseda.rUF.br The Owner Mr. Gustavo is a fan of Russia. As a young an he studied in Mosrxw lea ruing to speak Russian and becoming a superambassador of Russia in Brazil. With all this luggage they become the main agencyand reference of Russia. W th the opening of the tourist visa, other major operators also ended up marketing the destination and they had a decrease in the number of tourists. bfnhke the others, they sell Moscow also to theater students who exchange at the Grtz school. Ways to leverage sales - In need of mere information and Maw thingsm see in the city. MOW actions- Mrs. Ksenia has informed aboutthe websi[e discnvermascpw.rur where you can find information and tips about the dty. She promised to send other options of ballets besides the Bolshoi for them to offer duringJuly and August seasons. DAY 4 - SAO PAULD, Apri 103 WTM LA 2019- 3'a day of WTM ', Asia Total Mr. Daniel Gonzalo Product Manager Email: pnpduc[s.1�d57a[olal.mm.bn Asia Total specializes in selling throughou[Asia„ with Japan and Thailand being their main destinations- They also represent the Government of Thailand in B azil. Todaythey sell Russia onlyth rough the Tra Siberian Train, arriving in orout of Beijing. They are launching a new product called Asia Total Plus, only for Luxury clients. Ways to leverage sales: Personal Training sessions with the Agenciesr Wehina r and small events. Have a Promotional sales campaign to honor the Famtaur. MOWac[ions-Mrs. Kmnia has informed abou[the websi[e discovermosxow.rur where you can find information and tips about the city. The site will be making available "deosr images and promotional material of the city. Promised to send him contact of Luxury -Different Experiences DM&s. 'tE TTOperadora Mr. Pablo Bernhards- CEO Email: pabkv0ttoperadora.com.br After The Fifa World Cup, Russia has become the number one product for TT Operadora. They are the only Specialized Train Operator in Brazil, so they have many facilities with the TramSibenian Train. They have hired 3 Russian Staff to facilitate with the languages between the companies. Thew— project a to take advantage of the infnrnation they have with the aniwal and departure of the tra ins and provide the complete package with hotelsand fours AVUkREPS Brass . Rua Dr. Rafael de Bonus, 210 - suia 42 • Sao Paulo, SP • Braz.i ♦ Tel: +55 11 3100-2398 rhoscow Ways to leverage sales: Personal Training sessions. Increase marketing information and marketing material. Actions with the end clients. MOW actions -Mrs. Anasracia has informed a tour the wehsite discovermos—ru, where you can find information and tips about the city. The site oil I be making available videos, images and promotional material of the city. The Portuguese and Spanish versions areavailable until the end of this year - Overview: The Brazilians have little information about the country, whatto do there, how to sell th—ity. Today Moscow serves as a gateway to packages assembled with the countries of Scandinavia, Siberian Trains or River Cruises from St- Petersburg. Some mmments are that Saint Petersburg Ls more popular forserving cruises i n the city. All operators see tremendous potential to develop Moscow, but they need to receive a lot of training and promotional material. They believe that actions with the final consumer u very important because Brazilians ca re a lot about desti nations that are trendy. Today, those who consume more the product Russia, are people over 50 years old, on tours pre -assembled by the major European distributors. Always Escorted Tours wit h guide speaking Portuguese or Spanish. Definitely the best and most spoken about -Stand in WIM, mngratu la[ions to a II the team involved. Toml Tourooermors meet- 12 (4were repeat on the Dinner but —coed to meet at WTM). 7 cl ients vrere no Show during WTM - Reasons: They passed byand we were in a meeting, they did not want towait. Others said -they got engaged on other meetings a nd couldn't make i[ to ou r s[and- Aviareps has already contacted all of them to urdersland the reason, sent you and your delegate's mrtacn and information. W ewould remmmend an email fmm your side, just to brief them a bout the importance of not meeting them persona ly, but that you are all ava ilable to share more informations. Recommendations: Offer personal traini ngsto Operators and their travel agent. Work a sales pmgrarm forthe Fam tours. Besides theTrade market the actions wrth the fi na I —comer helps a law leveragethe sales. TV programs like Globp reporter jhttos:ildoboplay.elobo.co /vJ6797873(1, Pedro pelo Mundo {https:IJwww.vau[ube.comlwatdi.--wAi9XPxr82Yl,trips with press, &oggers and Yout�bers, all this helps the promotion of the destiny in themumry. As you can see roast programs and promotions were done for the FIFA specrfml lyr bur nothing done after mrdinue promoting the destination. Make sure to inform the Ma rket once the Discover Moscow webske is ready in our Language - Link tattle Photos of the Event in Sao Paulo: hrps VfiI-ereaitIRKaE0v6 Follow Ilp: Avtia reps has already sera a thank you letter to all cliems from the dinner and WIM meeting. Providing contact a nd information of all Moscow delegates- We also shared this i nfonmation with no shows. AVIAREPS Brack + Rua Dr. Rafael de Banos, 210 - boom 42 . Sao Pauly. SP . Brm] ♦ Tel: +55 11 3106-2380 75 CO er County N.GSC4W Chapter SAO Paulo: AVIAREPS 1PR Responsible -Marcelo Marouka(WIM Exhibition) LPR Responsible -Luise Sanches {Media Lunch) DAY 1 - SAO PAULO, April 01 Media lunch with 13 j—lmis and bloggers Location: Restaurant Ped Panamerirana - Rua GmenlSndia, 77- M Pau Iista- SSo Paulo at 12h30 Attendees: 21 guesG (13 Media, 4 Mo—w Delegates, I translate, 3 Aviareps hall) Event Format: Appetizers Welcome from Mr. Konstantin Akopyan, head of press, followed by Moscow presentation from Mrs. Ekaterina Pronicheva, head of Cammitte Lunch For the event, guests were allocated in a roundtableformat in arderto hear the amsentationfrom Mrs. Ekaterina Pranicheva and to be able t make questions about the destination. The media lunch took around 2,5 hours, as journalists and bloggers vrere curious a hout attractions, culture and tourism in M—, concluding w a wcoessful -em tr relationship- AVIAREPS Brass ■ Rua Dr- Rafael de Barns, 210 - -ke 42 • Sao Paulo. SP - 13-1 ♦ Tel: w55 11 3106-2300 AVIAREPS 13ras11. Rua Dr. Rafael de Banos, 210 --ft� 42 - Sao Paulo, SP - Braai ♦ Tel: w55 11 3IW23SCI 76 Co er County n Media pr.fde: 1. Carpe Mundi(Bruna 146brega) Carpe Mundi is a blog focused ontravel, photography and destination itineraries with 280k pageviewsjmonth. Anna Laura, the ownerof the blog, has S66k fo lowers on Instagram and 93k fans on Facebook_ 2. Melhores bestinos [Marcel Btuzandin[ M elhoms Devi nos shares travel recommendations specially focused on howl. arrive in a specific destination. Melhores Destines has SM pageviewsjmonthr 646k fo lowers on Insfagram and 2,6M on Facebook_ 3. Viagem sem Bagagem jR.drigu OJM.d.} Viagem sem Bagagem is a trove! a tourism blog with 160k pageviewsfmonth, 65k followers on Jnstagram and 3k fans on Facebook_ 4. You Must Go(R—A. A,.dloj Renata Am6ju is a very known journalist in the luxury niche. Her blog has LOOk pageviews(month, 491, followers on Instagram and 13k fans on Facebook. S. M jar P.I. Mundo (CYistiarte Sirwtura[ Vrajar peso Mundo is the maintravel and tourism print magazine in circulation with 55k copies in a national range. Yajar pelo Mund. has 172k Followers on Inslagram and 134k fans on Fa -book_ AV IAREPS Or A . Rua Dr_ Rafael de Barns, 210 - wrle 42 . Sao Paulo_ SP . Brazil r Tel +55 11 310 M&W r.oscnw 6. Yiaje Mails[Held- Cestari} )Faje Macs is the second major print publication for travel and tourism in Brazil, with a national circulation of 40k copies per month. Yiaje Mais has 1& followers on I nsuEmm and 7k fans on F—book_ Coverage: expected fat -the print issue of the magazine in May, 2019_ 7. GuWh—]Lucian. Garcia] GoW here is a luxury magazine sharing news about products, lifestyle, luxury brands and travel. The magazine has 400k copies distributed per semester, 4k followers on Instagram and 57k fans on Facebook. Coverage; expected for print (G.Where Magazine) and radio (Jovem Pan station] between April and May, 2019. 8. Folha de Sao Paulo(Fernanda Reis) FoI ha de SS. Paulo is the major newspaper in the country, wdh 240 copies distributed perday_ Italso includes a weekly section dedicatedfortravel and tourism, havi ng 9kfol lowers ou Instag am and 177k fans on Facebook_ 9. Sundaycooks (Federioa Marvila) Sundaycooks is a travel blog sharing information, recommendation a nd thou" about the travel industry. [t has 200k pageviews permonth, 5kfollowers on I nstagram and 40k fa ns on Facebook. 10. Blog Lala Rebelo ( Lala Rebeloj Lala Rebelo is a lux ury travel bkzgger with 1,3M pageviews per month, 225k followers on Instagram and 54L fans on Facebook_ IL Simonde {Shuichi Iwashitaj Schochi prod—s content a bout travel, sustainabilityand luxury for his personal blog, Simonde_ The blog has 321, pageviews per month, 5k followers on Instag am and 6k farts on Facebook. 22. Elite magazine (Laura K--bj E lire is a high end publication specially focused in Sao Paulo city. Laura is the lifestyle editorand is also an intl uencer, having 225k folk-em on Ins[agrarn a nd 54k fans on F—b.ok. 13. Le Rog ]Patricia Matt-) Patricia is a blogger specialized in travel and gastronomy, being used to produce reviews about restaurants around the world. Her blog has 80k pagevie vs per month, 82k fol owem on I-Tagram and 71, fans on Facebook. Coverage: expected in Patricia's blog for mid-April/May, 2019 AVLAREPS Brasil ■ Rua Dr_ Rafael de Barns, 210 - suite 42 + Sao Paulo. SP • Brazil ♦ Tel +55 11 3106-23M 77 CO er County A Brazil OAY 2 -SAC PAULO, April (Q WTM Latin Amen. 2019- ladayvf WTM IA TML4 Meetings (Trade and PR}: 4- 13h: PR- Blog "Porta de Embamue' IBlog "Boarding Gate" -loose translation) Ms. Natalia Manavk- Editor Email: ue.—.br Natalia is a travel jou rna list turned travel bloggsrf infl ue—r- After 11 years as part of the writing staff nf Vag Mai,, one of the main prim travel magazines in Brazil, Natalia derided to create her awn travel blog and now is constantly travel li ng around the world gathering the best tips for travelers. At 31 years old, Natalia has already visited 60 countries and garners 34,6k fall owerS and an Engagement Rate of 1,4% on Instagra m. MOW actions: Mrs. Ksmia and Mr. Konstantin have provided general information about Moscow, the scenery, activities for to rists to engage whi le in Moscow, the contrast of classic and modern activities far all kinds of tourists and made themselves an ilable for further information. Coverage: not expected. This was a goodwill meeting Presented by AVIAREPS Brasil for Mo City Tourism Committee W present the destination and begin to forge ties with Baxi lion bloggersfinfluenoers. 14h30: PR- Panrotas IPaeeviews: 3,7mm/mon1hhe I Circulation: 20k/Monthlv) Mr. Marcos Martins - Joumalist Email: mareosiDpanrotas.cornhr Panrons is the 41 Publication in Brazil targeting travel professionals. The outlet has a website that is updated everyday a nd a weekly magazine, both of which contain relevant information regarding airlines, destinations, ca r rental mmpaniesr cruisesr hotels and anything else pertaining to the travel industry - travel agents can be well informed of a I I the news in the segment. MOW actions: Mrs. Ksmia and Mr. Konstantin have provided general information about Moscow, the scenery, activities for tour rists to engage while in Moscow, the contrast of classic and modem activities forall kinds of tourists and made themselves availablefor further information. Coverage: https://u w.panratascam.br/mercadofevemoV2019J03/mmcou-sera-destino�Mosiror-na-wtmaatin-amema,2019 163318.html httas:/Aw.Panrutas.com.br)mErcadoidestinos12019tO41motto163419.html AVAREPS Brass a Rua Br. Rafael de Barns. 210 - suici 42 • S5o Paulo, SP . Brazi ♦ Tel +55 11 31OB-2398 .05COw 16h:PR-Bloe"Oruotio'r[Bkse"Where Arm l"-IaaseyanslaeoniromaBrazikark rePjanal-specific dialectj'marnerisrn'] Ms. Marione Lopes - Edit - Email: onootawnal�emaiLoom Marjorie is a cinema professional turnedtavel influencer. In her Youtube and I n 1tagmm channels, Marjorieshowcases how to travel oomfortablywithoutspending too much money - be it alone, with family or with your partner. I n her channels, she shows different sides of each destination off the beaten tack, indudi ng tours, food a nd culture. Marjorie has already visited 174 cities and garners 37,71, followers and an Engagement Rate of 3,27%on Instag am. MOW actions: Mrs. Ksenia and Mr. Konstantin have provided general information about Mosoow,ihe scenery, activities fortourists to engage while i n Moscow,the contrast of classic and modem activities forall kinds of tourists and made themselves an lable for further informatigm- C—age: not expected- This was a goodwill meeting requested by IV— City Tourism Committee W present Moscoww and begin to forge ties with Brazilian bloggers/influen-rs. F 16h30: PR - Blue"Guia Mundo Afora" (Bloe"Around the World"- loose translation Ms. Thais Towersey - Editor Email: wntagt)euiamundoafora.wm Slog Mundo Mon was horn in 2013 with the purpose of not only sharing travel experiences burr also inspire the desire to travel and to eplore absolutely all styles and sceneries, from concrete to mountain. Thais Towersey (author of the blogj is originally horn Rio de Janeiro but a passionate resident of Sean Paulo. At 30 years old, she left her career as a designer and ventured intathe world of travel - and today she boasts 130k followers and an Engagement Rate of 2,96% on Instagam. Thais has worked with major brands in the hotel industry, such as Mandarin Oriema Ir Park Hyatt and Relais & Chat—, and has also participated in several Press Trips and sponsored projects with the likes of Magical Kerrya and Visit Barbados. Thais is also a keynote speakeron the Project "Yiajar pan Sempre" {'Travel Foreve , in loose tamlalion) and a mentor for new Mop in thetavel segment. MOW actions: Mrs. Ks-. and Mr. Kanstantin have provided general Warmation about ldoscow,the scenery, activities fortourisU to engage while in Mascmv, the contrast of classic and modem activities forall kinds of tourists and made themselves availablefor further informatien- Cmrerage: not expected- This was a goodwill meeting requested by Moscow City Tourism Committee W pt—ent Moscow and begin to forge ties with Brazilian bloggers f influencers. RVAREPS Brasil • Rua Or. Rafael de Banns, 210 --fte 42 • Si. Paulo, SP • 11-1 ♦ Tel:+55 11 310&2398 0 CO er County '' 1-1h: PR- Bloc"Memes Ywlantes"IBlve"rravelline Minas"-loasetranslationi Ms. Camila Almeida - Editor Email; wrwam�memesviaian[es,own.br Camila is a 29 year -old with a BA in Psychology who loves to travel, has alreadyvmited several counuies and aims to help people to get to knowthemsehes better (and the world along with st). Camila has alreadyvai[ed 13 countries and garners 115k followers and an Engagement Rate of 1,04%m Ins[agram. MOW actions: Mrs. Ksenia and Mr- Konstantin have provided general information about Moscowr the scenery, activities for tou rists to engage while in Moscow, the contrast of classic and modem activities mra11 kinds oft.urnts and made themselves availableforfurther information. Coverage: not expected. This was a goodwill meeting requested by Moscow City Tourism Committee to presem Moscow and begin to forge ties with Braalian bloggersjinfluenre DAY 3 - SAO PAULO, April 03 WTM Latin America 2019-2na day of NrlM -� 14h3U: PR-Mercado&Evemos IPagevieurs: GOOk/monthly I Circulation: 34kfMomhly) Ms. Janina Bmo - Journalist Email: ianain.bdta@mermdce entosbr Laurdhed in 2003r Mercado&Eventos (M&E� is a newspaper aimed at the Tourism Trade. The bi-weekly print edition brings the main events ofthe sector, with editorials, photos and articles. The website updates the professionals in real time with the most important news of Tourism- M&E also circulates in the main Tourism fairs inthe world with the special editions of M&E-Basil, which spread the coumr} s attractions. The specia I editions are distributed i n the fairs Fit. r (Madrid r BTL {Lisbon}, FM (Bedim}, FIT (Buenos Aires) and WTM (London) always in the language of the country that promotesthe fair. There are also special editions forthe biggest fairs in Brazil: Abav Expo (SPh WTM-LA (BPI and Fe turfs in Gamado. MOW actions: Mr. Konstamin has provided general information about Moscow, the sreceryr activities fart-ristc to engage while in Moscow, the contras[ of classic and modern actividesfor all ki.&of tourists and made themselves availablefor further information. Coverage: h[ms:llwww.mercadoeeventos.mm. hr/feias�everrcoslmoscou-seams estihm-e]mmsftmriha-wintla-2019f httos.11www-me doeevenms.com-brinoticias)dmtinoslmoscou-aoresema-ootencia 1-turisticoEurante-a-setima�dicao-da-wan-la( AVL4REPS Brasil • Rua Dr. Rafael de Banos, 210 - mile 42 • Sk Paul- SP r Brazil ♦ Tel +55 11 3106-238d r..ps(•p.y ' 14h3U: PR- Go Where Magazine I Jovem Pan Radio Mr. Luciano Garda - Editor Email: luciano.garofaCDgo where.nwn. br Go Where Magazine: Founded in 1995, Go'Where Magazine brings to its readers luxury, gastronomy and lifestyle content in a light and intelligent fashion vidh sectiahs on Tourism, Fashion, Beauty, Decoration, Property, Boats, Business, Events, Variety, Culture and Entertainment. Audience: 304k/momhly. Jovem Pan Radio: one ofthe main radio stations in Brazil with 12 million listeners across 2k cities around the country. MOW actions: Mr. Konstamin has provided general information about Moscow, the sreneryr activities fortouris6 to engage while in Moscow, the contrast of classic and modern activitiesfor all kindsof tourists and made themselves availablefor further information. Coverage: expected between mid -April and May, 2019- Overview• The media luncheon and the individual meetings and interviews with digital influencers and traditional media allowed us to understand Brazilians have little information about Russia and Moscow itselfr travel -wise. Bemuse ofth.tr Moscow City Tourism Committee representatives had to be very proactive in delivering as much information and key messages as possible, as media and influencers did not seem to possess enough information to actively ask their on questions. Although it may have required somewhat more effort on Moscow's delegates' part to comrey rele t i nformationr we do feel this could be to our advantage, as we have more conmol --the nrative and information published- Also important to note: Moscovls bootih smockout from all the other booths and we did hear positive feedback from mufti* sources says ng how big, beautiful and agdated Moscow's booth was. Thesponsmship& the official ViTM bags was a terrificstategyr as it alkrwed Moscow's brand to spread out all through the fair, reinforcing Moscow's participation in WTM. Tomf Interviews: E. (Panrotas a Mercado&Evemos, mspec[iuely#1 and g2 tounsm trade oudetspim one lutervfevr with Luciano Garcia that will generate coment for a radio station arrd a magad ner both consumer -oriented- Cormactually-wise, AVIAREPS were m provide only I imcvview, but we delivered 3. Tmof Meeprurs with Blooueraffnlfuencers: 4 (3 by request from the PR head ul Moscow City Tourism Committee and 1 extra provided by AVIAREPS- plus one informal meeting with travel journalist Paulo Mancha in M oscowrs booth). Following the media lundheon, AVIAREPS distributed the press releases with additional information to all ofthe outlets and tinggersfrnfiuencers who either attended the luncheon or have had individual meetings at WTMr as well as a general distiihution fora Tourism Mailing. AVLAREP5 Brass • Rua Dr. Rafael de Banos, 210 - wile42 • Sao Paulo, SP r Brazil ♦ Tel: +55 11 3100-2389 79 Co er County .,Odzlloplr Brazil �wrcurca pwnrlLa+n4. .avn am— P..kfpi w M'. d! nrlan- A. -WE di arx ax reux.e avr,Eec pra Nap.na ozevrc p.erpa.�m. ..rnrl Ma0. u.. e. peer ..9.rtin n�.ry. m Mai.om.mm l�rwd. ran.. d pa.gc. m mWgr rIa'P'+"L � lorl.+<+.au Iv.s�aa a. 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Ie m roW n.ua.q Y fir,¢ a.Ne: N.Lox. beL�r.Pa.d�w L.... iwi.lbL..d..sw�«Gllu. bYl I! e e6.. rar . ...pd d. mot. d ..kd• ea f...JY.M« ..,.wwr.r m wnwlw.I Enter. mien.+. wlaw� eam JwnlularXs4x.., Jn r~..-w. utl u Wir L.�i.. Y.�.u. lr[....-. a�i••J. L aYl. r n.�I.Nn.. alallre. Warr rr6�.�. u.w.IW...r ..r.¢.. Y..md r.u,.r...a.9�waYurgauYY wlraura.aY y meu�emm�rnem...c rmsr.. rr.vedq.nx«ow kM.wMlw.a.JYXXMa Wye... M �$GIQw AVAREPS Rrasd *Rua Dr_ Rafael de Barra, 210 - win 42 r 35o Paulo. SP r Brazi ♦ Tel: +55 11 3105-2330 •an na we lLJeX .Y.I hJ1. na. A..r.lw� 4 wrL{ vwaetae•...... a .adJ.a. ne.[.trxemn� •r rir a aPrM..1Fl1fw]rx: rctwa�Yl.Ma rn nr e ..r�n.au I..r Iviwiran.n.�.l.n.m rwl.au ..rw.u.•-��ri..m xJ rwmer.r,rrua ub.marN]aaw ww. o a..N J.L.J.. ..«r..L k...... ..,.gyp .er.md aw�•J. e.ha.amio..«. k6eemrnay. war. klwupuhgLYuumrm.{pr.. rs..d.r..�er.aq ra..�. rx rieYr�pr f+apri onfn.eou nya.. �;f.w n_. 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Iran I.I.Jr [.cYm Moscow AVIAREPS Bass ■ Rua Dr_ Rafael de Barns. 210 - Suite 42 + Sao Paula SP r Brazi ♦ Te1: +55 11 310&2M T Co er County Rewmmendatlonr Media and bloggersfirrfluencers in brazil are very focused on experienoe, as it is quite difficult to write about a destination without having visited the place. As such, our recommendation in ase Moscow City Tourism Camm zee decides to keep investing in the promotion of the destination in Brazil is to create a program of "media trip' in order to- invited traditional media aswel I as bloggemjinfluencers toa trip W Moscow to experience everything thedestination has to offer. This program should becompnsed of a mix oftraditional media and dighaI influencers, in various niches, to showcase distinct sides of Mosoowthat appeals to each target audience. TV progpams like Gloho reporter (httos_!leloboola+,.e oho.comlvl6797S731�r Pedro pelo Mundt {httos:llwww.youtubee cwnlwatch?—Ai9"" 2Y)r trips with press, Bloggers and youcubers: al this helps the promotion of the destiny in the country. As you can see mast programs and promatio ns were done far the FIFA spedf—Ily about the World Cup, but nothing has been done afterwards to —Ainue promotingthe destination. Photos of the Media Luncheon: htto:lldriwegooele. rule•pen?id=la7wWbBhWSwdInVMBmo CM3mGOeve AVIAREPS Bass ■ Rua Dr_ Rffb el de Barmr 21 B - suite 42 w Sao Paulo, SP . 13 a 1 * Tel: +55 11 310&23M EE.1 Co erCounty A Brazil Financial Documents AVIAREPS AG See below financial documents from our HQ in Germany. Financial documents from Brazil office are under Item 4 — Capacity of the Vendor, page 28. � } i a i MIN Co er County .,Odzlloplr Brazil AVW MPSAp, IAunkh $siey Qlher cps Vnp Wome- Cogo1 Sa" GrpssPmMiNs Pprserell Fxpo� e1 W��cc �n's:;lx:as i`rir e,;l:�l�tr Q• MU 17i41c 0r1d"IMn 91<ed e55e16 Cllicr hicWle �Ik nsovalum DYproc ,L:10.1I, al, U I:r a1 oft -. .^: inn '. m -r node 00w '-ar.slIra >rri;:re[pemes Te---s cr' ll' jJ ! Ccr5allilar.[ d ,Je[ 1,1; ome -.I,r: Ong; Aid d::'Mip':U'I.an..,;, ..'s 3: O 1: J :,"1 r. :i:.'l:i'1P I :' v2 01,44.17- 01.04.17- 01.44A. 31.03.201E 21.03f01d 31.33.2019 Revised ON" NDDN FIJR EIiR GUR CUR FJ1R D.11F 148,04S.A44 143.141.044 13 NA940 DA 31710.160 2,803,s20 P-SMG26 p,3 49,6110,1m -90,72S,453 +01397,440 69,146AM s3,0 on 55,01111017 25d91,275 -23.M9 317 n2W.317 -4.6_%244 •4,673,005 •4,673,407 ❑A 30,347,519 -27,970.320 47.970.320 C.2 -1,26&M -1,453.288 -t,4SS,20S D,S •lUEZ372 -1�43.70$ -13,143.765_ -! 26T,090 •4$5 .M. -12 S673 3 13,099,411 12,451J044 12,451,044 0.5 fifi,162 O%W 0 QSasoom •58a�w D.6 11404 104 640 1041990 U.0 691 -1,&61 1A8'3i .�. 44 4�4@ 44,400 14 J�r7�043 12,496, 068 I2A.35,052 0,7 q.1S&AY9 -3,1a4.�13 -3,144.313 16+071.010 B1511�711 1,111,7" 0.0 1.024.374 1,d09,290 1.0&9290 o-S 9,2 0.656 %M449 3,Y62r149 I'm Ca er County AV IA R E PS ,4G Reconciliation of Consolidated Net JnC*MG for the period 01,04, 2018-31.03, 2019 Consolidated net income in the following penods to be regrouped in profit and loss statement Transiatton difference Other result thv.,o :::art mincrily iit_c,c3t theme- par. -lajcr 1� in!e:e:st Total consaliidated net income thereof part minority interest thereof part majority interest Earnings per 8hare Undiluted Eamings per share of Common stock Undiluted Earnings per share of OOt11r114T1 Stock V zA 2018-19 Previous year EUR EUR (GS) V1871,030 9,351,739 (C8) (CO) 181,432 -519,030 {C$) 181,432 •519,030 (C8) 46,398 -1M325 (M 135.034 -390,765 (G$) 11,062,462 8,832,709 (08) 1,670.772 960.965 (C8) 9,381,690 7,871.744 (D9) 8.85 7.98 (D9) 8.86 7.96 I t t� 4 a a Eg a3�1�i3� t r, F� � ry � 1 � Y I i i 0 Ca er County A Brazil AMREPS AG Consolidated 5tatement5 of Cash Flown 31103f2019 Net Income ❑We,nablon on intarugibla and tengib[a llxad assets AmOrlisebun on financial assets Depretaallon on financial assets Lngrease ir5 long tenik aaxua 15 Other nen4-�asl7 income and expena9 RAMS V5 2019 20'18 eua EuR 10,871.030 9,351.738 1 •Za6,198 1,d63,786 0 0 0 5f!•500 43,321 it]8,520 174,573 -100,813 Loss air dtwwal of ruvn�urreh( assets •6,625 6a Increase in short and middle berm accruals 27,949 1,06B.214 Irkrxeasel)guease of Iade Moeivables •1,851,355 150.396 Irraeasa+oeoraass of trade paMbles -i 796.085 1.705,258 Cash flow from opgra4ng ac#ivldea 0,72s,7os 13,793115$ * Cash in flc s out of u sposal of lnWn.gg)le and tangibba MSMS 599,fi91 47.0�2 * Cayh In flows out of disposal of finarrdal assess 956,075 4,498 - Cgeh oulllbrrs out aF Invesbnents in intangible aid tangible assets -1,"8,49S 1,344,-0AB Cash autkrW6 out of invaslmwEs In fnanclal 35WS -ZOB,555 67,475 - Cash QUflows for the purchase of consolidated nies -174.573 0 Cash Flow from investing aativltles 30133H Cash in9om aul of capilal increase Paynkrn to stockhOkfers -8.455.408-7.840,551 Cash Inflowiz out of bank Jiat}IIiWS a 0 Cash Flow from fInancinq activities •8,4"A08 •7,640.561 Change l4 ca5h and .WM egUIvaIWS 305,W3 4,596.032 Cash and cash equi+ubwls at Me baginnir9 of year 31,246,771] XW1,227 Change In cash and cash eq uivalonls dus to changes in acope of oansolidatiOA and Oarigea Irk currency of cash equivalents-16.325-240,490 Cash and -cash equivalents at the end of year 3t.636,en 31,244,770 i• Co kr CAM"tyr A.dminm awe Services Depatneft Pr inerienl Services DjN ion COLLIER COUNTY BOARD OF COUNTY COMNUSSIONERS REQUEST FOR PROPOSAL (RFP) FOR LATIN AMERICAN TOURISM REPRESENTATION SOLICITATION NO.: 20-7776 BARBARA LANCE, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIANH TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8998 Barbara.Lance@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 20-7776 PROJECT TITLE: Latin American Tourism Representation LOCATION: PROCUREMENT SERVICES DIVISION. CONFERENCE ROOM A. 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 DUE DATE: Au st 7 2020 a, 3:00 om PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST. BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: httns://www bidsvnc coin/bidsvne-cas/ INTRODUCTION As requested by the Tourism Division (hereinafter, the "Division"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County') has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. Historically, County departments have spent approximately $200,000; however, this may not be indicative of future buying patterns BACKGROUND I fhe CVB (Convention & Visitors Bureau) has identified several Latin American countries that have the potential to bring large numbers of visitors to Collier County. It is the intent of the CVB to establish representation services in several countries including, but not necessarily all of the following: Brazil, Argentina, Chile, Colombia and Mexico. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. DETAILED SCOPE OF WORK Services Required: 1. The selected Vendor will be required to submit "annual" Business Plans to include sales and marketing efforts for leisure sales, tour operator/wholesaler sales, travel industry training, promotions and other services required to showcase the tourism attributes of the Naples, Marco Island, and the Everglades area of Florida to include a proposed budget and trade show participation for the Argentina, Brazil, Chile, Colombia, Mexico, and other Latin American markets on behalf of the Naples, Marco Island, Everglades CVB, a Division of Collier County Board of County Commissioners, hereinafter referred to as „C"" 2. Assist in identifying and providing recommendations for Tour Operator Brochure placement and other media buying opportunities. Advertising costs, and co-op promotions with the travel trade will be handled separately through the CVB advertising and promotion's budget. 3. Call on travel -related organizations; including Tour Operators, Receptive Operators, Airline Retail Travel Agents, along with meeting planning, incentive, car rental and airline companies, with no less than 20 personal visits to the offices of these organizations, during each one month reporting period, to increase awareness of the Naples, Marco Island, Everglades area of Florida in key target markets in Latin American Countries. 4. Provide in-house storage and fulfillment services of publications/literature to trade and consumers, maintaining and distributing CVB collateral and Collier County hotel and attractions collateral as needed. Facilitate the sourcing of services related to translations, local printing, promotional flyers or other collateral to be paid directly to those vendors. 5. Assist in the scheduling, planning and participation in two travel agent/tour operator Destination Reviews Familiarization Trip (Fam's) during each annual contract period. The selected Vendor will make its best effort to obtain complimentary airline participation (i.e. seats) and to qualify participating agents. CVB staff will organize itinerary and assist in all arrangements for participation in Destination Reviews. The Vendor will be required to provide one of the Vendor's staff members to accompany the group. All Destination Review visits are contingent on securing complimentary airline transportation by the vendor, with CVB confirming all hotel and itinerary arrangements for each Destination Review. 6. Demonstrate database capabilities and appropriate reach for the best distribution of newsletters and Press Releases as generated by the CVB Public Relations & Communications Team and other communications generated by the CVB and/or approved industry organizations, Distribution to include a comprehensive list that targets the travel trade, tour operators, meeting and incentive planner's media, airline and car rental representatives. 7. Provide translation services when required, for CVB marketing materials such as press releases, collateral, advertising pieces and Travel Industry Newsletters, among others. 8. Participate in a mutually agreed upon set of trade shows and events, including booth setup, staffing and scheduling of appointments. Communicate requests for public relations (PR) opportunities associated with such events to the CVB International Sales Representative. Costs associated with setup and registration expenses will be paid separately by the CVB. 9. When travel outside the city or state of the vendor's principle office is required and pre -approved, the successful vendor will adhere to the Collier County Board of County Commissioners, ordinances, policies and procedures, for all travel and entertainment related expenses. These will be provided to the Vendor upon award of the contract. Collier County will reimburse the selected Vendor for reasonable pre -approved travel and entertainment related expenses in these circumstances, with maximum limits to be established. 10. Submit a monthly report by the 1011 of the month covering all key deliverable items on this scope of work in the format acceptable to the CVB and submit an annual recap report summarizing the year's activities and plans projected for the following month's activities. Monthly reports will be submitted with monthly representation retainer invoices. Upon receipt of both, payment will be processed. Monthly and Annual reports shall include, but not be limited to, the following items: • Market Overview: Brief highlights for market trends, statistics. • Sales: Key account solicitations, calls and email campaigns results for each market segment (Tour operators, group tour operators, Travel Agencies, Meeting and Incentive, Airline and Rental Car Companies); using CVB recommended format. • Marketing / Media: Key developments in the area of Marketing, Media and Public Relations/Editorial opportunities, or placements. • Database: Actual contacts provided in excel format with Name, Title, Address, Phone, and Email columns completed. • Tracking / Renortina Matrices as follows: Tracking room night production for top Receptive Tour Operators ➢ Number of Naples, Marco Island (Collier County) hotels added to existing Top Operator's list ➢ Collier County destination added as featured Tour Program offered ➢ Media/Marketing/PR opportunities uncovered through sales efforts ➢ Database Growth in real numbers month over month and year over year. 11. Assist in the creation of a comprehensive contact database to include Tour Operator/Travel Agent and Meeting Planner and consumer contacts. While representing CVB at tmdeshows, promotions and sales calls, all contacts initiated, are to be considered the property of CVB and are to be submitted on a monthly Excel spreadsheet, attached to the monthly report, in a format acceptable to CVB. 12. Assist CVB in developing a strategy for securing international air charters or scheduled air service from key markets by providing contact information, scheduling meetings and conducting follow-up as needed. 13. Maintain close working relations with VISIT FLORIDA, Brand U.S.A. and tourism industry associations, including Visit USA Organizations among others. 14. Provide pricing for additional marketing related activities outside the scope of work as opportunities develop or as requested by the Naples, Marco Island, and Everglades CVB. 15. Proposers may choose to submit proposals for one or more than one Country listed below. The County will review and rank each proposal by Country. The County reserves the right to accept or reject any and all proposals. The County reserves the option to award each Country to different firms. a. Place an "X" next to the Country you will be submitting a proposal: _.Countries Represented Argentina �/ /\ Brazil /� J\'� Chile Colombia X Mexico REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short -listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commissioners. 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY'S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Business/Marketing Plan 15 Points 3. Cost of Services to the County 20 Points 4. Experience and Capacity of the vendor 30 Points 5. Specialized Expertise of Team Members 30 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the vendor, indicating the underlying philosophy of the vendor in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: BUSINESS/MARKETING PLAN (15) Total Points Available In this criteria, include but not limited to: • Detailed Marketing Plan of approach for each country represented. o Please explain how the proposed representation would be more beneficial to CVB. This information will be considered when evaluating criteria 3, Cost of Services to the County. o Detailed plan for targeting high populated areas of interest. • Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. EVALUATION CRITERIA NO. 3: COST OF SERVICES TO THE COUNTY (20 Total Points Available) In this criteria, include but not limited to: • Provide the projected monthly total cost to provide the work which covers all time for account management, administrative costs and creative time necessary to create and deliver full representation services including advertising, social media, digital media promotions and Public Relations services for each Country you marked with an "X" in paragraph 15. Countries Represented Argentina $ .^IQo Brazil $ 2.�5o do Chile $ �p 0 Colombia $ / /ICn' G) Gb Mexico $ -2 EVALUATION CRITERIA NO. 4: EXPERIENCE AND CAPACITY OF THE VENDOR (30 Total Points Available) In this criteria, include but not limited to: Must show proof of license in Country where Vendor operates. Provide information that documents your Vendor's and subcontractors' qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Must have a minimum of three (3) years prior experience executing the required services described in the Scope of Work, for a comparable North American destination or hotel company in Latin America. Describe the various team members' successful experience in working with one another on previous projects. Provide information on how the vendor has delivered their expertise to your other clients and the results of those engagements. The County requests that the vendor submits no fewer than two (2) and no more than ten (10) completed reference forms from clients (within the last 5 years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the vendor that best represent projects of similar size, scope and complexity of this project using form provided in Form 5. Vendors may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS (30 Total Points Available) In this criteria, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub -vendors and attach letters of intent from stated sub -vendors to work on behalf of the County. These letters must be included with proposal submission. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)**** Collier C014-nty Administrative Services Department Procurement Services Division Vendor Check List IMPORTANT: Please review carefully and submit with your Proposal/Bid. All applicable documents shall be submitted electronically through BidSync. Vendor should checkoff each of the following items: ® General Bid Instructions has been acknowledged and accepted. ® Collier County Purchase Order Terms and Conditions have been acknowledged and accepted. ® Form 1: Vendor Declaration Statement ® Form 2: Conflict of Interest Certification ❑ Proof of status from Division of Corporations - Florida Department of State (If work performed in the State) - http://dos.myflorida.com/sunbiz/ should be attached with your submittal. ® Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposal/bid. ® Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal or you MAY be DEEMED NON -RESPONSIVE ® E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal. ❑ Form 4: Certification for Claiming Status as a Local Business, if applicable, has been executed and returned. Collier or Lee County Business Tax Receipt should be attached with your submittal to be considered. ® Form 5: Reference Questionnaires form must be utilized for each requested reference and included with your submittal, id applicable to the solicitation. ❑ Form 6: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with your submittal. All forms must be executed, or you MAY be DEEMED NON -RESPONSIVE. ® Vendor W-9 Form. ® Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five (5) days of the County's issuance of a Notice of Recommend Award. ® The Bid Schedule has been completed and attached with your submittal, applicable to bids. ® Copies of all requested licenses and/or certifications to complete the requirements of the project. ® All addenda have been signed and attached, or you MAY be DEEMED NON -RESPONSIVE. ❑ County's IT Technical Architecture Requirements has been acknowledged and accepted, if applicable. ® Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable. ***UPDATED JANUARY 28, 2020*** Collier C014.nty Administrative Services Department Procurement Services Division Form 1: Vendor Declaration Statement BOARD OF COUNTY COMMISSIONERS Collier County Government Complex Naples, Florida 34112 Dear Commissioners: The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor hereby declares the instructions, purchase order terms and conditions, requirements, and specifications/scope of work of this solicitation have been fully examined and accepted. The Vendor agrees, if this solicitation submittal is accepted by Collier County, to accept a Purchase Order as a form of a formal contract or to execute a Collier County formal contract for purposes of establishing a contractual relationship between the Vendor and Collier County, for the performance of all requirements to which this solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced solicitation. The Vendor agrees to comply with the requirements in accordance with the terms, conditions and specifications denoted herein and according to the pricing submitted as a part of the Vendor's bids. Further, the Vendor agrees that if awarded a contract for these goods and/or services, the Vendor will not be eligible to compete, submit a proposal, be awarded, or perform as a sub -vendor for any future associated work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this 07 day of August, 20202 in the County of Sao Paulo, in the State of Sao Paulo. Firm's Legal Name Address: City, State, Zip Code: Florida Certificate of Authority Document Number Federal Tax Identification Number *CCR # or CAGE Code *Only if Grant Funded Telephone: Email: Signature by: (Typed and written) Title: AVIAREPS Assessoria ern Turismo LTDA Rua Dr Rafael de Barros 210 — 4' Floor — Suite 41 and 42 - Paraiso Sao Paulo/SP — 04003-041 Tax ID 13.507.575/0001-47 +5511 49628293 MKaiser@aviareps.com Marcelo R Kaiser General Manager Brazil & Vice President Latin America ***UPDATED JANUARY 28, 2020*** Additional Contact Information Send payments to: (required if different from Aviareps Inc above) Company name used as payee Contact name: Leslie J. Machado Title: General Manager Address: 16250 Ventura Boulevard, Suite 115 - Encino City, State, ZIP CA 91436 Telephone: + 1 - 855 - 28 42 967 +1- 818 - 50 12098 Email: Lmachado@aviaworldna.com Office servicing Collier County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: Email: ***UPDATED JANUARY 28, 2020*** Collier C014-Kty Administrative Services Department Procurement Services Division Form 2: Conflict of Interest Certification Affidavit The Vendor certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated with this solicitation does not pose an organizational conflict as described by one of the three categories below: Biased ground rules — The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction for the procurement) which appears to skew the competition in favor of my firm. Impaired objectivity — The firm has not performed work on an affiliated past or current Collier County project identified above to evaluate proposals / past performance of itself or a competitor, which calls into question the contractor's ability to render impartial advice to the government. Unequal access to information — The firm has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the contractor / vendor must provide the following: 1. All documents produced as a result of the work completed in the past or currently being worked on for the above -mentioned project; and, 2. Indicate if the information produced was obtained as a matter of public record (in the "sunshine") or through non-public (not in the "sunshine") conversation (s), meeting(s), document(s) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified, may result in the disqualification for future solicitations affiliated with the above referenced project(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knowledge and belief, all relevant facts concerning past, present, or currently planned interest or activity (financial, contractual, organizational, or otherwise) which relates to the project identified above has been fully disclosed and does not pose an organizational conflict. AVIAREPS Assessoria ern Turismo LTDA Company Name ." G -� Signature Marcelo R Kaiser — General Manager Brazil and VP Latin America Print Name and Title State of Sao Paulo County of Sao Paulo The foregoing instrument was acknowledged before me by means of ❑ physical presence or X online notarization, this 7 day of August (month), 2020 (year), by (name of person acknowledging). Personally Known OR Produced Identification Type of Identification Produced (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) ***UPDATED JANUARY 28, 2020*** AS 100TVIer County Administrative Services Department Procurement Services Division Form 3: Immigration Affidavit Certification This Affidavit is required and should be signed, by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to be enrolled in the E-Verify program (hops://www.e-veriov/), at the time of the submission of the Vendor's proposal/bid. Acceptable evidence of your enrollment consists of a copy of the properly completed E- Verify Company Profile page or a copy of the fully executed E-Verify Memorandum of Understanding for the company which will be produced at the time of the submission of the Vendor's proposal/bid or within five (S) day of the County's Notice of Recommend Award. FAILURE TO EXECUTE THIS AFFIDAVIT CERTIFICATION AND SUBMIT WITH VENDOR'S PROPOSAL/BID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE. Collier County will not intentionally award County contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e) Section 274A(e) of the Immigration and Nationality Act ("INA"). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shall be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum of Understanding with E-Verify and to provide proof of enrollment in The Employment Eligibility Verification System (E-Verify), operated by the Department of Homeland Security in partnership with the Social Security Administration at the time of submission of the Vendor's proposal/bid. AVIAREPS Assessoria em Turismo LTDA Company Name ." G� Signature Marcelo R Kaiser — General Manager Brazil and VP Latin America Print Name and Title State of Sao Paulo County of Sao Paulo The foregoing instrument was acknowledged before me by means of ❑ physical presence or X online notarization, this 7 day of August (month), 2020 (year), by (name of person acknowledging). Personally Known OR Produced Identification Type of Identification Produced (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) ***UPDATED JANUARY 28, 2020*** Collier County Administrative Services Department Procurement Services Division Form 4: Vendor Submittal — Local Vendor Preference Certification (Check Appropriate Boxes Below) State of Florida (Select County if Vendor is described as a Local Business) ❑ Collier County ❑ Lee County Vendor affirms that it is a local business as defined by the Procurement Ordinance of the Collier County Board of County Commissioners and the Regulations Thereto. As defined in Section Fifteen of the Collier County Procurement Ordinance: Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector prior to bid or proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier County from which the vendor's staff operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that receives mail, or a non -permanent structure such as a construction trailer, storage shed, or other non -permanent structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor shall not be considered a "local business" unless it contributes to the economic development and well-being of Collier County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of employment opportunities, support and increase to the County's tax base, and residency of employees and principals of the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who misrepresents the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege to claim Local Preference status for a period of up to one year under this section. Vendor must complete the following information: Year Business Established in ❑Collier County or ❑ Lee County: Number of Employees (Including Owner(s) or Corporate Officers): Number of Employees Living in ❑ Collier County or ❑ Lee (Including Owner(s) or Corporate Officers): If requested by the County, Vendor will be required to provide documentation substantiating the information given in this certification. Failure to do so will result in vendor's submission being deemed not applicable. Sign and Date Certification: Under penalties of perjury, I certify that the information shown on this form is correct to my knowledge. Company Name: Address in Collier or Lee County: Signature: Date: Title: ***UPDATED JANUARY 28, 2020*** MN Collier County Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: Reference Questionnaire for: (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: (Evaluator completing reference questionnaire) Email: FAX: Company: (Evaluator's Company completing reference) T Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Project Budget: Completion Date: Project Number of Days: Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 2 Ability to maintain project schedule (complete on -time or early). 3 Quality of work. 4 Quality of consultative advice provided on the project. 5 Professionalism and ability to manage personnel. 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 7 Ability to verbally communicate and document information clearly and succinctly. 8 Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 Overall comfort level with hiring the company in the future (customer satisfaction). TOTAL SCORE OF ALL ITEMS ***UPDATED JANUARY 28, 2020*** FORM 6 IF APPLICABLE GRANT PROVISIONS AND ASSURANCES FORMS ARE PROVIDED IN SEPARATE PACKAGE AND MUST BE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** CONFIRM ALL REQUIRED LICENSES AND FORMS ARE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** � sect v- orE-Verif Company ID Number: THE E-VERIFY MEMORANDUM OF UNDERSTANDING FOR EMPLOYERS ARTICLE I PURPOSE AND AUTHORITY The parties to this agreement are the Department of Homeland Security (DHS) and the AVIAREPS AG (Employer). The purpose of this agreement is to set forth terms and conditions which the Employer will follow while participating in E-Verify. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of Form 1-9, Employment Eligibility Verification (Form 1-9). This Memorandum of Understanding (MOU) explains certain features of the E-Verify program and describes specific responsibilities of the Employer, the Social Security Administration (SSA), and DHS. Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub. L. 104-208, 110 Stat. 3009, as amended (8 U.S.C. § 1324a note). The Federal Acquisition Regulation (FAR) Subpart 22.18, "Employment Eligibility Verification" and Executive Order 12989, as amended, provide authority for Federal contractors and subcontractors (Federal contractor) to use E-Verify to verify the employment eligibility of certain employees working on Federal contracts. ARTICLE II RESPONSIBILITIES A. RESPONSIBILITIES OF THE EMPLOYER 1. The Employer agrees to display the following notices supplied by DHS in a prominent place that is clearly visible to prospective employees and all employees who are to be verified through the system: a. Notice of E-Verify Participation b. Notice of Right to Work 2. The Employer agrees to provide to the SSA and DHS the names, titles, addresses, and telephone numbers of the Employer representatives to be contacted about E-Verify. The Employer also agrees to keep such information current by providing updated information to SSA and DHS whenever the representatives' contact information changes. 3. The Employer agrees to grant E-Verify access only to current employees who need E-Verify access. Employers must promptly terminate an employee's E-Verify access if the employer is separated from the company or no longer needs access to E-Verify. Page 1 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: 4. The Employer agrees to become familiar with and comply with the most recent version of the E-Verify User Manual. 5. The Employer agrees that any Employer Representative who will create E-Verify cases will complete the E-Verify Tutorial before that individual creates any cases. a. The Employer agrees that all Employer representatives will take the refresher tutorials when prompted by E-Verify in order to continue using E-Verify. Failure to complete a refresher tutorial will prevent the Employer Representative from continued use of E-Verify. 6. The Employer agrees to comply with current Form 1-9 procedures, with two exceptions: a. If an employee presents a "List B" identity document, the Employer agrees to only accept "List B" documents that contain a photo. (List B documents identified in 8 C.F.R. § 274a.2(b)(1)(B)) can be presented during the Form I-9 process to establish identity.) If an employee objects to the photo requirement for religious reasons, the Employer should contact E-Verify at 888-464-4218. b. If an employee presents a DHS Form 1-551 (Permanent Resident Card), Form 1-766 (Employment Authorization Document), or U.S. Passport or Passport Card to complete Form 1-9, the Employer agrees to make a photocopy of the document and to retain the photocopy with the employee's Form 1-9. The Employer will use the photocopy to verify the photo and to assist DHS with its review of photo mismatches that employees contest. DHS may in the future designate other documents that activate the photo screening tool. Note: Subject only to the exceptions noted previously in this paragraph, employees still retain the right to present any List A, or List B and List C, document(s) to complete the Form 1-9. 7. The Employer agrees to record the case verification number on the employee's Form 1-9 or to print the screen containing the case verification number and attach it to the employee's Form 1-9. 8. The Employer agrees that, although it participates in E-Verify, the Employer has a responsibility to complete, retain, and make available for inspection Forms 1-9 that relate to its employees, or from other requirements of applicable regulations or laws, including the obligation to comply with the antidiscrimination requirements of section 274B of the INA with respect to Form 1-9 procedures. a. The following modified requirements are the only exceptions to an Employer's obligation to not employ unauthorized workers and comply with the anti -discrimination provision of the INA: (1) List B identity documents must have photos, as described in paragraph 6 above; (2) When an Employer confirms the identity and employment eligibility of newly hired employee using E-Verify procedures, the Employer establishes a rebuttable presumption that it has not violated section 274A(a)(1)(A) of the Immigration and Nationality Act (INA) with respect to the hiring of that employee; (3) If the Employer receives a final nonconfirmation for an employee, but continues to employ that person, the Employer must notify DHS and the Employer is subject to a civil money penalty between $550 and $1,100 for each failure to notify DHS of continued employment following a final nonconfirmation; (4) If the Employer continues to employ an employee after receiving a final nonconfirmation, then the Employer is subject to a rebuttable presumption that it has knowingly Page 2 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employed an unauthorized alien in violation of section 274A(a)(1)(A); and (5) no E-Verify participant is civilly or criminally liable under any law for any action taken in good faith based on information provided through the E-Verify. b. DHS reserves the right to conduct Form 1-9 compliance inspections, as well as any other enforcement or compliance activity authorized by law, including site visits, to ensure proper use of E-Verify. 9. The Employer is strictly prohibited from creating an E-Verify case before the employee has been hired, meaning that a firm offer of employment was extended and accepted and Form 1-9 was completed. The Employer agrees to create an E-Verify case for new employees within three Employer business days after each employee has been hired (after both Sections 1 and 2 of Form 1-9 have been completed), and to complete as many steps of the E-Verify process as are necessary according to the E-Verify User Manual. If E-Verify is temporarily unavailable, the three-day time period will be extended until it is again operational in order to accommodate the Employer's attempting, in good faith, to make inquiries during the period of unavailability. 10. The Employer agrees not to use E-Verify for pre -employment screening of job applicants, in support of any unlawful employment practice, or for any other use that this MOU or the E-Verify User Manual does not authorize. 11. The Employer must use E-Verify for all new employees. The Employer will not verify selectively and will not verify employees hired before the effective date of this MOU. Employers who are Federal contractors may qualify for exceptions to this requirement as described in Article II.B of this MOU. 12. The Employer agrees to follow appropriate procedures (see Article III below) regarding tentative nonconfirmations. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. Further, when employees contest a tentative nonconfirmation based upon a photo mismatch, the Employer must take additional steps (see Article III.B. below) to contact DHS with information necessary to resolve the challenge. 13. The Employer agrees not to take any adverse action against an employee based upon the employee's perceived employment eligibility status while SSA or DHS is processing the verification request unless the Employer obtains knowledge (as defined in 8 C.F.R. § 274a.1(1)) that the employee is not work authorized. The Employer understands that an initial inability of the SSA or DHS automated verification system to verify work authorization, a tentative nonconfirmation, a case in continuance (indicating the need for additional time for the government to resolve a case), or the finding of a photo mismatch, does not establish, and should not be interpreted as, evidence that the employee is not work authorized. In any of such cases, the employee must be provided a full and fair opportunity to contest the finding, and if he or she does so, the employee may not be terminated or suffer any adverse employment consequences based upon the employee's perceived employment eligibility status Page 3 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: (including denying, reducing, or extending work hours, delaying or preventing training, requiring an employee to work in poorer conditions, withholding pay, refusing to assign the employee to a Federal contract or other assignment, or otherwise assuming that he or she is unauthorized to work) until and unless secondary verification by SSA or DHS has been completed and a final nonconfirmation has been issued. If the employee does not choose to contest a tentative nonconfirmation or a photo mismatch or if a secondary verification is completed and a final nonconfirmation is issued, then the Employer can find the employee is not work authorized and terminate the employee's employment. Employers or employees with questions about a final nonconfirmation may call E-Verify at 1-888-464- 4218 (customer service) or 1-888-897-7781 (worker hotline). 14. The Employer agrees to comply with Title VI of the Civil Rights Act of 1964 and section 274B of the INA as applicable by not discriminating unlawfully against any individual in hiring, firing, employment eligibility verification, or recruitment or referral practices because of his or her national origin or citizenship status, or by committing discriminatory documentary practices. The Employer understands that such illegal practices can include selective verification or use of E-Verify except as provided in part D below, or discharging or refusing to hire employees because they appear or sound "foreign" or have received tentative nonconfirmations. The Employer further understands that any violation of the immigration -related unfair employment practices provisions in section 274B of the INA could subject the Employer to civil penalties, back pay awards, and other sanctions, and violations of Title VI could subject the Employer to back pay awards, compensatory and punitive damages. Violations of either section 274B of the INA or Title VII may also lead to the termination of its participation in E-Verify. If the Employer has any questions relating to the anti -discrimination provision, it should contact OSC at 1-800-255-8155 or 1-800-237-2515 (TDD). 15. The Employer agrees that it will use the information it receives from E-Verify only to confirm the employment eligibility of employees as authorized by this MOU. The Employer agrees that it will safeguard this information, and means of access to it (such as PINS and passwords), to ensure that it is not used for any other purpose and as necessary to protect its confidentiality, including ensuring that it is not disseminated to any person other than employees of the Employer who are authorized to perform the Employer's responsibilities under this MOU, except for such dissemination as may be authorized in advance by SSA or DHS for legitimate purposes. 16. The Employer agrees to notify DHS immediately in the event of a breach of personal information. Breaches are defined as loss of control or unauthorized access to E-Verify personal data. All suspected or confirmed breaches should be reported by calling 1-888-464-4218 or via email at E-Verify(@dhs.gov. Please use "Privacy Incident — Password" in the subject line of your email when sending a breach report to E-Verify. 17. The Employer acknowledges that the information it receives from SSA is governed by the Privacy Act (5 U.S.C. § 552a(i)(1) and (3)) and the Social Security Act (42 U.S.C. 1306(a)). Any person who obtains this information under false pretenses or uses it for any purpose other than as provided for in this MOU may be subject to criminal penalties. 18. The Employer agrees to cooperate with DHS and SSA in their compliance monitoring and evaluation of E-Verify, which includes permitting DHS, SSA, their contractors and other agents, upon Page 4 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: reasonable notice, to review Forms 1-9 and other employment records and to interview it and its employees regarding the Employer's use of E-Verify, and to respond in a prompt and accurate manner to DHS requests for information relating to their participation in E-Verify. 19. The Employer shall not make any false or unauthorized claims or references about its participation in E-Verify on its website, in advertising materials, or other media. The Employer shall not describe its services as federally -approved, federally -certified, or federally -recognized, or use language with a similar intent on its website or other materials provided to the public. Entering into this MOU does not mean that E-Verify endorses or authorizes your E-Verify services and any claim to that effect is false. 20. The Employer shall not state in its website or other public documents that any language used therein has been provided or approved by DHS, USCIS or the Verification Division, without first obtaining the prior written consent of DHS. 21. The Employer agrees that E-Verify trademarks and logos may be used only under license by DHS/USCIS (see M-795 (Web)) and, other than pursuant to the specific terms of such license, may not be used in any manner that might imply that the Employer's services, products, websites, or publications are sponsored by, endorsed by, licensed by, or affiliated with DHS, USCIS, or E-Verify. 22. The Employer understands that if it uses E-Verify procedures for any purpose other than as authorized by this MOU, the Employer may be subject to appropriate legal action and termination of its participation in E-Verify according to this MOU. B. RESPONSIBILITIES OF FEDERAL CONTRACTORS 1. If the Employer is a Federal contractor with the FAR E-Verify clause subject to the employment verification terms in Subpart 22.18 of the FAR, it will become familiar with and comply with the most current version of the E-Verify User Manual for Federal Contractors as well as the E-Verify Supplemental Guide for Federal Contractors. 2. In addition to the responsibilities of every employer outlined in this MOU, the Employer understands that if it is a Federal contractor subject to the employment verification terms in Subpart 22.18 of the FAR it must verify the employment eligibility of any "employee assigned to the contract" (as defined in FAR 22.1801). Once an employee has been verified through E-Verify by the Employer, the Employer may not create a second case for the employee through E-Verify. a. An Employer that is not enrolled in E-Verify as a Federal contractor at the time of a contract award must enroll as a Federal contractor in the E-Verify program within 30 calendar days of contract award and, within 90 days of enrollment, begin to verify employment eligibility of new hires using E-Verify. The Employer must verify those employees who are working in the United States, whether or not they are assigned to the contract. Once the Employer begins verifying new hires, such verification of new hires must be initiated within three business days after the hire date. Once enrolled in E-Verify as a Federal contractor, the Employer must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. Page 5 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Employers enrolled in E-Verify as a Federal contractor for 90 days or more at the time of a contract award must use E-Verify to begin verification of employment eligibility for new hires of the Employer who are working in the United States, whether or not assigned to the contract, within three business days after the date of hire. If the Employer is enrolled in E-Verify as a Federal contractor for 90 calendar days or less at the time of contract award, the Employer must, within 90 days of enrollment, begin to use E-Verify to initiate verification of new hires of the contractor who are working in the United States, whether or not assigned to the contract. Such verification of new hires must be initiated within three business days after the date of hire. An Employer enrolled as a Federal contractor in E-Verify must begin verification of each employee assigned to the contract within 90 calendar days after date of contract award or within 30 days after assignment to the contract, whichever is later. c. Federal contractors that are institutions of higher education (as defined at 20 U.S.C. 1001(a)), state or local governments, governments of Federally recognized Indian tribes, or sureties performing under a takeover agreement entered into with a Federal agency under a performance bond may choose to only verify new and existing employees assigned to the Federal contract. Such Federal contractors may, however, elect to verify all new hires, and/or all existing employees hired after November 6, 1986. Employers in this category must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. d. Upon enrollment, Employers who are Federal contractors may elect to verify employment eligibility of all existing employees working in the United States who were hired after November 6, 1986, instead of verifying only those employees assigned to a covered Federal contract. After enrollment, Employers must elect to verify existing staff following DHS procedures and begin E-Verify verification of all existing employees within 180 days after the election. e. The Employer may use a previously completed Form 1-9 as the basis for creating an E-Verify case for an employee assigned to a contract as long as: i. That Form 1-9 is complete (including the SSN) and complies with Article II.A.6, ii. The employee's work authorization has not expired, and iii. The Employer has reviewed the Form 1-9 information either in person or in communications with the employee to ensure that the employee's Section 1, Form 1-9 attestation has not changed (including, but not limited to, a lawful permanent resident alien having become a naturalized U.S. citizen). f. The Employer shall complete a new Form 1-9 consistent with Article II.A.6 or update the previous Form 1-9 to provide the necessary information if: i. The Employer cannot determine that Form 1-9 complies with Article II.A.6, ii. The employee's basis for work authorization as attested in Section 1 has expired or changed, or iii. The Form 1-9 contains no SSN or is otherwise incomplete. Note: If Section 1 of Form 1-9 is otherwise valid and up-to-date and the form otherwise complies with Page 6 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Article II.C.5, but reflects documentation (such as a U.S. passport or Form 1-551) that expired after completing Form 1-9, the Employer shall not require the production of additional documentation, or use the photo screening tool described in Article II.A.5, subject to any additional or superseding instructions that may be provided on this subject in the E-Verify User Manual. g. The Employer agrees not to require a second verification using E-Verify of any assigned employee who has previously been verified as a newly hired employee under this MOU or to authorize verification of any existing employee by any Employer that is not a Federal contractor based on this Article. 3. The Employer understands that if it is a Federal contractor, its compliance with this MOU is a performance requirement under the terms of the Federal contract or subcontract, and the Employer consents to the release of information relating to compliance with its verification responsibilities under this MOU to contracting officers or other officials authorized to review the Employer's compliance with Federal contracting requirements. C. RESPONSIBILITIES OF SSA 1. SSA agrees to allow DHS to compare data provided by the Employer against SSA's database. SSA sends DHS confirmation that the data sent either matches or does not match the information in SSA's database. 2. SSA agrees to safeguard the information the Employer provides through E-Verify procedures. SSA also agrees to limit access to such information, as is appropriate by law, to individuals responsible for the verification of Social Security numbers or responsible for evaluation of E-Verify or such other persons or entities who may be authorized by SSA as governed by the Privacy Act (5 U.S.C. § 552a), the Social Security Act (42 U.S.C. 1306(a)), and SSA regulations (20 CFR Part 401). 3. SSA agrees to provide case results from its database within three Federal Government work days of the initial inquiry. E-Verify provides the information to the Employer. 4. SSA agrees to update SSA records as necessary if the employee who contests the SSA tentative nonconfirmation visits an SSA field office and provides the required evidence. If the employee visits an SSA field office within the eight Federal Government work days from the date of referral to SSA, SSA agrees to update SSA records, if appropriate, within the eight -day period unless SSA determines that more than eight days may be necessary. In such cases, SSA will provide additional instructions to the employee. If the employee does not visit SSA in the time allowed, E-Verify may provide a final nonconfirmation to the employer. Note: If an Employer experiences technical problems, or has a policy question, the employer should contact E-Verify at 1-888-464-4218. D. RESPONSIBILITIES OF DHS 1. DHS agrees to provide the Employer with selected data from DHS databases to enable the Employer to conduct, to the extent authorized by this MOU: a. Automated verification checks on alien employees by electronic means, and Page 7 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Photo verification checks (when available) on employees. 2. DHS agrees to assist the Employer with operational problems associated with the Employer's participation in E-Verify. DHS agrees to provide the Employer names, titles, addresses, and telephone numbers of DHS representatives to be contacted during the E-Verify process. 3. DHS agrees to provide to the Employer with access to E-Verify training materials as well as an E-Verify User Manual that contain instructions on E-Verify policies, procedures, and requirements for both SSA and DHS, including restrictions on the use of E-Verify. 4. DHS agrees to train Employers on all important changes made to E-Verify through the use of mandatory refresher tutorials and updates to the E-Verify User Manual. Even without changes to E-Verify, DHS reserves the right to require employers to take mandatory refresher tutorials. 5. DHS agrees to provide to the Employer a notice, which indicates the Employer's participation in E-Verify. DHS also agrees to provide to the Employer anti -discrimination notices issued by the Office of Special Counsel for Immigration -Related Unfair Employment Practices (OSC), Civil Rights Division, U.S. Department of Justice. 6. DHS agrees to issue each of the Employer's E-Verify users a unique user identification number and password that permits them to log in to E-Verify. 7. DHS agrees to safeguard the information the Employer provides, and to limit access to such information to individuals responsible for the verification process, for evaluation of E-Verify, or to such other persons or entities as may be authorized by applicable law. Information will be used only to verify the accuracy of Social Security numbers and employment eligibility, to enforce the INA and Federal criminal laws, and to administer Federal contracting requirements. 8. DHS agrees to provide a means of automated verification that provides (in conjunction with SSA verification procedures) confirmation or tentative nonconfirmation of employees' employment eligibility within three Federal Government work days of the initial inquiry. 9. DHS agrees to provide a means of secondary verification (including updating DHS records) for employees who contest DHS tentative nonconfirmations and photo mismatch tentative nonconfirmations. This provides final confirmation or nonconfirmation of the employees' employment eligibility within 10 Federal Government work days of the date of referral to DHS, unless DHS determines that more than 10 days may be necessary. In such cases, DHS will provide additional verification instructions. ARTICLE III REFERRAL OF INDIVIDUALS TO SSA AND DHS A. REFERRAL TO SSA 1. If the Employer receives a tentative nonconfirmation issued by SSA, the Employer must print the notice as directed by E-Verify. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify Page 8 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. After a tentative nonconfirmation, the Employer will refer employees to SSA field offices only as directed by E-Verify. The Employer must record the case verification number, review the employee information submitted to E-Verify to identify any errors, and find out whether the employee contests the tentative nonconfirmation. The Employer will transmit the Social Security number, or any other corrected employee information that SSA requests, to SSA for verification again if this review indicates a need to do so. 4. The Employer will instruct the employee to visit an SSA office within eight Federal Government work days. SSA will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 5. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. 6. The Employer agrees not to ask the employee to obtain a printout from the Social Security Administration number database (the Numident) or other written verification of the SSN from the SSA. B. REFERRAL TO DHS 1. If the Employer receives a tentative nonconfirmation issued by DHS, the Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. The Employer agrees to refer individuals to DHS only when the employee chooses to contest a tentative nonconfirmation. 4. If the employee contests a tentative nonconfirmation issued by DHS, the Employer will instruct the Page 9 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employee to contact DHS through its toll -free hotline (as found on the referral letter) within eight Federal Government work days. 5. If the Employer finds a photo mismatch, the Employer must provide the photo mismatch tentative nonconfirmation notice and follow the instructions outlined in paragraph 1 of this section for tentative nonconfirmations, generally. 6. The Employer agrees that if an employee contests a tentative nonconfirmation based upon a photo mismatch, the Employer will send a copy of the employee's Form 1-551, Form 1-766, U.S. Passport, or passport card to DHS for review by: a. Scanning and uploading the document, or b. Sending a photocopy of the document by express mail (furnished and paid for by the employer). 7. The Employer understands that if it cannot determine whether there is a photo match/mismatch, the Employer must forward the employee's documentation to DHS as described in the preceding paragraph. The Employer agrees to resolve the case as specified by the DHS representative who will determine the photo match or mismatch. 8. DHS will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 9. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. ARTICLE IV SERVICE PROVISIONS A. NO SERVICE FEES 1. SSA and DHS will not charge the Employer for verification services performed under this MOU. The Employer is responsible for providing equipment needed to make inquiries. To access E-Verify, an Employer will need a personal computer with Internet access. ARTICLE V MODIFICATION AND TERMINATION A. MODIFICATION 1. This MOU is effective upon the signature of all parties and shall continue in effect for as long as the SSA and DHS operates the E-Verify program unless modified in writing by the mutual consent of all parties. 2. Any and all E-Verify system enhancements by DHS or SSA, including but not limited to E-Verify checking against additional data sources and instituting new verification policies or procedures, will be covered under this MOU and will not cause the need for a supplemental MOU that outlines these changes. Page 10 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: B. TERMINATION 1. The Employer may terminate this MOU and its participation in E-Verify at any time upon 30 days prior written notice to the other parties. 2. Notwithstanding Article V, part A of this MOU, DHS may terminate this MOU, and thereby the Employer's participation in E-Verify, with or without notice at any time if deemed necessary because of the requirements of law or policy, or upon a determination by SSA or DHS that there has been a breach of system integrity or security by the Employer, or a failure on the part of the Employer to comply with established E-Verify procedures and/or legal requirements. The Employer understands that if it is a Federal contractor, termination of this MOU by any party for any reason may negatively affect the performance of its contractual responsibilities. Similarly, the Employer understands that if it is in a state where E-Verify is mandatory, termination of this by any party MOU may negatively affect the Employer's business. 3. An Employer that is a Federal contractor may terminate this MOU when the Federal contract that requires its participation in E-Verify is terminated or completed. In such cases, the Federal contractor must provide written notice to DHS. If an Employer that is a Federal contractor fails to provide such notice, then that Employer will remain an E-Verify participant, will remain bound by the terms of this MOU that apply to non -Federal contractor participants, and will be required to use the E-Verify procedures to verify the employment eligibility of all newly hired employees. 4. The Employer agrees that E-Verify is not liable for any losses, financial or otherwise, if the Employer is terminated from E-Verify. ARTICLE VI PARTIES A. Some or all SSA and DHS responsibilities under this MOU may be performed by contractor(s), and SSA and DHS may adjust verification responsibilities between each other as necessary. By separate agreement with DHS, SSA has agreed to perform its responsibilities as described in this MOU. B. Nothing in this MOU is intended, or should be construed, to create any right or benefit, substantive or procedural, enforceable at law by any third party against the United States, its agencies, officers, or employees, or against the Employer, its agents, officers, or employees. C. The Employer may not assign, directly or indirectly, whether by operation of law, change of control or merger, all or any part of its rights or obligations under this MOU without the prior written consent of DHS, which consent shall not be unreasonably withheld or delayed. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations herein is void. D. Each party shall be solely responsible for defending any claim or action against it arising out of or related to E-Verify or this MOU, whether civil or criminal, and for any liability wherefrom, including (but not limited to) any dispute between the Employer and any other person or entity regarding the applicability of Section 403(d) of IIRIRA to any action taken or allegedly taken by the Employer. E. The Employer understands that its participation in E-Verify is not confidential information and may be disclosed as authorized or required by law and DHS or SSA policy, including but not limited to, Page 11 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Congressional oversight, E-Verify publicity and media inquiries, determinations of compliance with Federal contractual requirements, and responses to inquiries under the Freedom of Information Act (FOIA). F. The individuals whose signatures appear below represent that they are authorized to enter into this MOU on behalf of the Employer and DHS respectively. The Employer understands that any inaccurate statement, representation, data or other information provided to DHS may subject the Employer, its subcontractors, its employees, or its representatives to: (1) prosecution for false statements pursuant to 18 U.S.C. 1001 and/or; (2) immediate termination of its MOU and/or; (3) possible debarment or suspension. G. The foregoing constitutes the full agreement on this subject between DHS and the Employer. To be accepted as an E-Verify participant, you should only sign the Employer's Section of the signature page. If you have any questions, contact E-Verify at 1-888-464-4218. Page 12 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Approved by: Employer AVIAREPS AG Name (Please Type or Print) Oliver Kuechler Title COO AVIATION Signature Date 14/08/2020 Department of Homeland Security — Verification Division Name (Please Type or Print) Title Signature Date Page 13 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Information Required for the E-Verify Program Information relating to your Company: Company Name AVIAREPS AG Company Facility Address 16250 Ventura Boulevard, Suite 115 Los Angeles, CA 91436 AVIAREPS AIRLINE MANAGEMENT INC Company Alternate Address Cashin King 2 Roosevelt Ave#303 11791 Syosset, NY County or Parish Employer Identification Number 65-1113203 North American Industry 541720 Classification Systems Code AVIAREPS AG Parent Company Josephspitalstrasse 15 80331 Munich, Germany Number of Employees Number of Sites Verified for Page 14 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Are you verifying for more than 1 site? If yes, please provide the number of sites verified for in each State: Page 15 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Information relating to the Program Administrator(s) for your Company on policy questions or operational problems: Page 16 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv-, Company ID Number: Page 17 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 INSURANCE AND BONDING REQUIREMENTS Insurance / Bond Type Required Limits 1. ❑ Worker's Compensation Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements Evidence of Workers' Compensation coverage or a Certificate of Exemption issued by the State of Florida is required. Entities that are formed as Sole Proprietorships shall not be required to provide a proof of exemption. An application for exemption can be obtained online at httns://aons.fldfs.com/bocexempU 2. ❑ Employer's Liability $_500,000 single limit per occurrence 3. ® Commercial General Bodily Injury and Property Damage Liability (Occurrence Form) patterned after the current $_11000,000 single limit per occurrence, $2,000,000 aggregate for Bodily ISO form Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. 4. ® Indemnification To the maximum extent permitted by Florida law, the Contractor/Vendor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor/ Vendor or anyone employed or utilized by the Contractor/Vendor in the performance of this Agreement. 5. ❑ Automobile Liability $ Each Occurrence; Bodily Injury & Property Damage, Owned/Non-owned/Hired; Automobile Included 6. ❑ Other insurance as noted: ❑ Watercraft $ Per Occurrence ❑ United States Longshoreman's and Harborworker's Act coverage shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Maritime Coverage (Jones Act) shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Aircraft Liability coverage shall be carried in limits of not less than $5,000,000 each occurrence if applicable to the completion of the Services under this Agreement. $ Per Occurrence ❑ Pollution $ Per Occurrence ❑ Professional Liability $ Per claim & in the aggregate ❑ Project Professional Liability $ Per Occurrence ❑ Valuable Papers Insurance $ Per Occurrence ❑ Cyber Liability $ Per Occurrence ❑ Technology Errors & Omissions $ Per Occurrence 7. ❑ Bid bond Shall be submitted with proposal response in the form of certified funds, cashiers' check or an irrevocable letter of credit, a cash bond posted with the County Clerk, or proposal bond in a sum equal to 5% of the cost proposal. All checks shall be made payable to the Collier County Board of County Commissioners ona bank or trust company located in the State of Florida and insured by the Federal Deposit Insurance Corporation. S. ❑ Performance and Payment For projects in excess of $200,000, bonds shall be submitted with the executed Bonds contract by Proposers receiving award, and written for 100% of the Contract award amount, the cost borne by the Proposer receiving an award. The Performance and Payment Bonds shall be underwritten by a surety authorized to do business in the State of Florida and otherwise acceptable to Owner, provided, however, the surety shall be rated as "A-" or better as to general policy holders rating and Class V or higher rating as to financial size category and the amount required shall not exceed 5% of the reported policy holders' surplus, all as reported in the most current Best Key Rating Guide, published by A.M. Best Company, Inc. of 75 Fulton Street, New York, New York 10038. 9. ® Vendor shall ensure that all subcontractors comply with the same insurance requirements that he is required to meet. The same Vendor shall provide County with certificates of insurance meeting the required insurance provisions. 10. Z Collier County must be named as "ADDITIONAL INSURED" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Vendor's policy shall be endorsed accordingly. 11. ® The Certificate Holder shall be named as Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. 12. ® On all certificates, the Certificate Holder must read: Collier County Board of County Commissioners, 3295 Tamiami Trail East, Naples, FL 34112 13. ® Thirty (30) Days Cancellation Notice required. 14. Collier County shall procure and maintain Builders Risk Insurance on all construction projects where it is deemed necessary. Such coverage shall be endorsed to cover the interests of Collier County as well as the Contractor. Premiums shall be billed to the project and the Contractor shall not include Builders Risk premiums in its project proposal or project billings. All questions regarding Builder's Risk Insurance will be addressed by the Collier County Risk Management Division. 5/15/20 — CC 5/28/10 - CC Vendor's Insurance Statement We understand the insurance requirements of these specifications and that the evidence of insurability may be required within five (5) days of the award of this solicitation. The insurance submitted must provide coverage for a minimum of six (6) months from the date of award. Name of Finn Vendor Signature Print Name Insurance Agency Agent Name Date D / DS/ )D20 �lPQcpu�2o��IGUeS �,P�SQR XpR 1 Soo �SCR °� t� �DVJ Q Jat1�P, Telephone Number4f'.L SLp..t+8� Request for Taxpayer Give Form to the Form (Rev. October2018) Identification Number and Certification requester. Do not Department of the Treasury send to the IRS. Internal Revenue Service ► Go to www.irs.gov1FormW9 for instructions and the latest information. 1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank. AVIAREPS Airline Mana ement Inc. 2 Business name/disregarded entity name, if different from above M �P 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the Y 4 Exemptions codes apply only to P� ( PP Y Y m following seven boxes. certain entities, not individuals; see Q- o ❑ Individual/sole proprietor or ✓❑ C Corporation ❑ S Corporation ❑ Partnership ❑ Trust/estate instructions on page 3): 6 single -member LLC Exempt payee code (if any) a 2'2v ❑ Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ► o 2 Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check Exemption from FATCA reporting to LLC if the LLC is classified as a single -member LLC that is disregarded from the owner unless the owner of the LLC is LLC that is disregarded from the for code (if any) C another not owner U.S. federal tax purposes. Otherwise, a single -member LLC that _ is disregarded from the owner should check the appropriate box for the tax classification of its owner. .V N ❑ Other (see instructions) ► (Applies to accounts maintained outside the U.S) y5 Address (number, street, and apt. or suite no.) See instructions. Requester's name and address (optional) cn 6355 NW 36th Street Suite 600 6 City, state, and ZIP code Miami FL 33166 7 List account number(s) here (optional) Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid Social security number backup withholding. For individuals, this is generally your social security number (S. However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later. or Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Employer identification number Number To Give the Requester for guidelines on whose number to enter. (— -7 Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. 1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to 9Mn the certification, but you must provide your correct TIN. See the instructions for Part II, later. A IM Sign Signature of Here U.S. person ► General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov1FormW9. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following. • Form 1099-INT (interest earned or paid) Date ►, • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. If you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. Cat. No. 10231X Form W-9 (Rev. 10-2018) 4 (11 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Versicherungsnehmer: AVIAREPS AG Josephspitalstr. 15 80331 MUNCHEN Versichertes Risiko: Reprasentanzdienstleistungen gemM "Besondere Deckun svereinbarun en" Versicherungsumme: Vermogensschaden-Haftpflichtversicherung (2 - fach maximiert je € 1.000.000,00 fur Vermogensschaden Versicherungsjahr) Entschadigungsgrenzen - Eigenschaden: - € 100.000,00 filr Beschadigung oder Zerstorung der Website - € 100.000,00 fur Vertrauensschaden - € 100.000,00 fur Eigenschaden bei Verlust von Dokumenten - € 100.000,00 fur Kosten bei Reputationsschaden - € 100.000,00 fur Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten - € 100.000,00 fur Kosten strafrechtlicher Verteidigung Betriebs-Haftpflichtversicherung € 5.000.000,00 fur Personen- and Sachschaden (inkl. Mietsachschaden Fest-SB je Versicherungsfall € 10.000,00 fur Vermogensschaden Fest-SB je Versicherungsfall € 5.000,00 fur Sachschaden Selbstbehalt: Fest-SB je Versicherungsfall € 5.000,00 fur Personenschaden Fest-SB je Versicherungsfall € 15.000,00 fur Schaden vor Gerichten in den USA/Kanada Beginn der Versicherung: 1. Januar 2019, 12.00 Uhr Ablauf der Versicherung: 1. Januar 2022, 12.00 Uhr Nachste Falligkeit: 1. Januar 2020 dnderungsgrund: Pramienregulierung Versicherungsbedingungen: Professions by Hiscox Bedingungen 02/2013, Besondere Deckun svereinbarun en Beitragsberechnung: Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/CDN € 132.279.730,78 0,200 € 19.900,00 € 26.455,95 Umsatz USA / Kanada: € 1.523.109,22 0,475 € 900,00 € 900,00 Betriebs- Haft flichtversicherun Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/Kanada € 132.279.730,78 0,0323 € 2.189,36 € 2.810,30 Umsatz USA/Kanada: € 1.523.109,22 0,052 € 950,00 € 950,00 Jahresnettopramie: € 31.116,25 Versicherungssteuer: 19,00 % € 5.912,09 Gesamtpramie: € 37.028,34 Schadenmeldung an: HISCOX, ArnulfstraRe 31, 80636 Munchen T +49 (0)89 545801 300, F +49 (0)89 545801 399 Munchen, 16. September 2019 Seite 1 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Milnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht Miinchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce at des Soci6tAs (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. ��(it HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 gezeichnet: Hiscox SA Sie werden betreut von: Niederlassung fur Deutschland AMEXPool AG Hauptbevollmachtigter: Robert Dietrich Im Mittelfeld 19 79426 Buggingen Tel.: 07631 /3640-0 ' Fax: 07631 /3640-220 Munchen, 16. September 2019 Seite 2 von 6 Hiscox SA Adresse ArnulfstraBe 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des SociBtAs (Handelsregister) des GroBherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. 40 HISCOX Haftpflichtversicherung Liability Insurance Versicherungsbestatigung Certificate of Insurance Versicherungsnehmer(in) Policyholder AVIAREPS AG AVIAREPS AG Josephspitalstr. 15 Josephspitalstr. 15 80331 MONCHEN 80331 MONCHEN f Versicherungsscheinnummer Policy Number f HV.VSH.6124273 HV.VSH.6124273 Versichertes Risiko Insured Risk Verm6gensschaden Financial Losses Personen- and Sachschaden (inkl. Mietsachschaden) bodily injury and property damages (including claims to rented property) Versicherungsumme Sum Insured € 1.000.000,00 fur Verm6gensschaden € 1,000,000.00 for financial losses € 5.000.000,00 fur Personen- and Sachschaden (inkl. € 5,000,000.00 for bodily injury and property damages Mietsachschaden) (including claims to rented property) Maximierung Aggregate Limit zweifach 'e Versicherun sjahr double a2Qregated per year Versicherungsperiode Period of Insurance 1. Januar 2019 bis 1. Januar 2022 1 st January 2019 to 1 st January 2022 Nachste Falligkeit Next Due Date 1.Januar2020 1st January 2020 Versicherungsbedingungen Insurance Terms and Conditions Professions by Hiscox Bedingungen 02/201313esondere Professions by Hiscox Bedingungen 02/201313esondere Deckun svereinbarun en Deckun svereinbarun en Schadenmeldung an Claims Information to HISCOX, ArnulfstraRe 31, D-80636 Munchen HISCOX, Arnulfstrafle 31, D-80636 Munich Telefon: +49 (0)89 545801 300 Phone: +49 (0)89 545801 300 Telefax: +49 0 89 545801 399 Facsimile: +49 0 89 545801 399 Haftungsausschluss Disclaimer 1 Rechtsysaus lich ist ausschlief3lich der deutsche Vertrag. Only the German policy wording is legally binding. Versicherer Insurer Hiscox SA Hiscox SA , a. k . a. k Munchen, 18. Se tember 2019 Munich, 18th Se tember 2019 Hiscox SA Niederlassung for Deutschland Ha uptbevol Imac htigter Robert Dietrich Adresse Arnulfstrafle 31 T +49 (0)89 54 58 01 100 80636 Munchen F +49 (0)89 54 58 01 199 Deutschland E hiscox.info@hiscox.de Amtsgericht Munchen HRB 238125 www.hiscox de Hiscox SA ist sine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce et des Societds (Handelsregister) des Gro3herzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter r:• v .A H I SCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Besondere Deckun svereinbarun en: I. VERSICHERTE TATIGKEITEN Versicherungsschutz besteht fur folgende rechtlich zulassige Tatigkeiten: 1. REPRASENTANZDIENSTLEISTUNGEN - Direkter and indirekter Vertrieb sowie Marketing von Passagekapazitaten von Lin ienfluggesellschaften - Reservierung von Flugbuchungen - Ticketverkauf - Reprasentanz- and Beratungsdienstleistungen im Administrations- and Finanzbereich - Marketing - Werbung and Public Relations von Destinationen, Hotelketten, Mietwagenunternehmen, Eisen bahngesellschaften, Flughafengesellschaften and Kreuzfahrtunternehmen 2. IT- UND TELEKOMMUNIKATIONSDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Haftpflichtanspruche wegen folgender Tatigkeiten eines Telekommunikations- oder IT-Unternehmens: - Handel mit Soft- and Hardware; - Modifizierung and Implementierung von Software; - Beratung, Schulung, Analyse; - Internet-Providing-Dienste; - Webdesign and Webpflege; - Betrieb von Rechenzentren; - Datenerfassung and Datenbearbeitung; - Einrichtung and Organisation von Netzwerken. Dies gilt auch fur Anspruche auf Schadenersatz, wenn fur das Abweichen von der vereinbarten Beschaffenheit von Sachen, Lieferungen oder Leistungen verschuldensunabhangig gehaftet werden muss. Fur die Tatigkeiten als IT- and Telekommunikationsunternehmen wird in Erganzung der vereinbarten Versicherungsbedingungen kein Versicherungsschutz gewahrt fur - Anspruche wegen Produktfehlern (z.B. Hardware, Software), die ausschlief3lich im Vera ntwortu ngsbereich eines Dritten (z.B. Hersteller oder Lieferant) liegen, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen des Ausfalls oder der mangelhaften Bereitstellung von Internetproviding- oder Telekommunikations-Dienstleistungen durch Dritte sowie der Bereitstellung von Gebauden, Raumlichkeiten oder technischer Infrastruktur (z.B. Wasser- and Stromlieferanten) durch Dritte, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen Schaden aufgrund energiereicher ionisierender Strahlen (z.B. Strahlen radioaktiver Stoffe) sowie elektromagnetischer Felder. - Anspruche in jeglichem Zusammenhang mit der Koordination oder Steuerung von Luftfahrzeugen (sowohl in der Luft sowie am Boden). 3. MEDIENAGENTURDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Tatigkeiten in der Werbebranche, insbesondere als Werbeagentur, Public-Relations-Agentur, Marketing-Agentur, Grafik-Designer, Web -Designer oder Marktforschungsinstitut. Fur die Taticfkeiten als Medienaaentur wird in Eroanzuna der vereinbarten Versicherunasbedinaum Munchen, 16. September 2019 Seite 3 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmtichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA !at im Registre du Commerce at des SocidttAs (Handelsregister) des Grofiherzogtums Luxemburg unter der Nummer B217018 eingetragen LadungsfAhige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter n+r HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 kein Versicherungsschutz gewahrt fur - Anspruche wegen Veroffentlichungen verfassungsfeindlicher, rassistischer oder antisemitischer Inhalte; - Anspruche wegen nicht zutreffender Vorhersagen oder Berechnungen hinsichtlich in Aussicht gestellter Gutscheine, Rabatte older sonstiger Gewinne in der Werbung, bei Preisausschreiben oder sonstigen GlOcksspielen; - Anspruche wegen Schaden infolge von Auslobungen, Gewinnzusagen oder der Organisation oder des Ausrichtens von Preisausschreiben, Lotterien oder sonstigen Glocksspielen; - Anspruche wegen der Umsetzung/Ausf0hrung von Direktmailing- and Letters hop -Services. II. MITVERSICHERTE PERSONEN / TOCHTERGESELLSCHAFTEN / NIEDERLASSUNGEN Als mitversicherte Personen gelten auch folgende Tochtergesellschaften, Niederlassungen and Zweigstellen: - AVIAREPS Belgien - AVIAREPS Canada - AVIAREPS Schweiz - AVIAREPS Osterreich - AVIAREPS Prag - AVIAREPS Ungarn - AVIAREPS Schweden - AVIAREPS USA - AVIAREPS Niederlande - AVIAREPS Frankreich - AVIAREPS Indien - AVIAREPS Mexiko - AVIAREPS South Africa - AVIAREPS TOrkei - AVIAREPS Chile - AVIAREPS Myanmar (60%) - AVIAREPS Cengdu (60%) - AVIAREPS Guangzhou (60%) - AVIAREPS Osaka (60%) - AVIAREPS Thailand (100%) - AVIAREPS Finland (100%) - Aviatourism Espana S.L. - Air Services Munchen - AVIAREPS Tourism GmbH - AVIAREPS Tourism Niederlande (95%) - Avianet Munchen (100%) - Tourism srl + srl Adam - AVIAREPS branch office Russland - Moskau (100%) - AVIAREPS branch office Russland - St. Petersburg (100%) - AVIAREPS branch office Russland - Kazan (100%) - AVIAREPS s.p.zoo Polen - AVIAREPS branch office Ukraine (100%) - AVIAREPS Malaysia - AVIAREPS Colombia SAS - AVIAREPS Brasilien (50% AVIAREPS AG; 50% Avianet GmbH) - AVIAREPS Argentinien (70% AVIAREPS AG; 30% Avianet GmbH) - AVIAREPS K.K. (60%) Tokyo, Japan Munchen, 16. September 2019 Seite 4 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce at des Soci6t6s (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojade (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. EA C')I(p HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 - AVIAREPS Baltikum (30%), Tallinn - AVIAWORLD LLC (50%), New York - AVIAREPS Tortola, British Virgin Islands (60 %) - AVIAREPS Tokyo, Japan (60%) - AVIAREPS branch office Shanghai (60%) - AVIAREPS branch office Beijing (60%) - AVIAREPS branch office Seoul (60%) - AVIAREPS branch office Dubai (60%) - AVIAREPS branch office Taipei(60%) - AVIAREPS (Pty) Ltd. Sydney (60%) - AVIAREPS PTE Singapore (60%) - AVIAREPS Marketing Garden Guangzhou - AVIAREPS - Aviation Tourism & Travel Marketing Ltd., Mumbai (India) - Maro and Partner GmbH, Jospehspitalstrage 15, 80331 Munchen - AVIAREPS UK Holdings Ltd. - AVIAREPS UK Ltd. - AVIAREPS Portugal Sucrusal - AVIAREPS Thailand Holding - AVIAREPS Marketing Garden Holding - AVIAREPS Tunesia Sarl - AVIAREPS Almaty LLP - AVIAHOLIDAYS LLC Ukraine - AVIAREPS Philippines Inc. - AVIAREPS LLC Azerbaijan III. BEDINGUNGS- UND SUMMEN-DIFFERENZDECKUNG / DIFFERENCE IN CONDITIONS AND DIFFERENCE IN LIMITS (DIC/DIL)—Ausland Fur mitversicherte Tochtergesellschaften and Niederlassungen im Ausland besteht Versicherungsschutz aus diesem Versicherungsvertrag, soweit durch die im Ausland bestehenden anderen Versicherungsvertrage aufgrund des Umfangs des Versicherungsschutzes oder der Hohe der vereinbarten Versicherungssummen kein Versicherungsschutz besteht. Voraussetzung hierfur ist, dass fur die auRerhalb des europaischen Wirtschaftsraumes gelegenen mitversicherten Tochtergesellschaften and Niederlassungen eine Betriebshaftpflichtversicherung fur Personen- and Sachschaden mit einer Versicherungssumme von mindestens 1.000.000 EUR Oder USD besteht. Die vereinbarten Selbstbeteiligungen dieses Vertrages kommen nur zur Anwendung, soweit die in den anderen Versicherungsvertragen vereinbarten Selbstbeteiligungen niedriger sind, als die in diesem Versicherungsvertrag vereinbarten Selbstbeteiligungen. Kein Versicherungsschutz besteht, soweit keine Leistungspflicht wegen Obliegenheitsverletzung aus anderen Versicherungsvertragen besteht. IV. NON-ADMITTED-KLAUSEL Dieser Versicherungsvertrag, der deutschem Recht unterliegt, wurde zwischen dem Versicherungsnehmer and dem Versicherer in der Bundesrepublik Deutschland verhandelt and Munchen, 16. September 2019 Seite 5 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmilichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www.hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas Hurlimann, Victor van der Kwast, Ben Walter ;?�00 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 abgeschlossen. Der Versicherer ist zum Abschluss von Versicherungsvertragen in der Bundesrepublik Deutschland berechtigt. Der Versicherungsnehmer bestatigt, dass der Versicherer das Angebot zum Abschluss des Versicherungsvertrags ausschlieglich innerhalb der Bundesrepublik Deutschland abgegeben hat. Der Versicherer weist darauf hin, dass Zahlungen des Versicherers aus diesem Vertrag ausschlieglich in der Bundesrepublik Deutschland erbracht werden. Der Versicherungsnehmer ist dafOr verantwortlich, dass alle im Ausland anfallenden Steuern direkt durch den Versicherungsnehmer an die im jeweiligen Land zustandige Behorde abgef0hrt werden. Die Non-Admitted-Klausel findet keine Anwendung fur Tochtergesellschaften and Niederlassungen in den Landern des Europaischen Wirtschaftsraums. V. EPLI RISIKOAUSSCHLUSS Kein Versicherungsschutz wird gewahrt fur Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses. ABWEICHENDER SELBSTBEHALT FOR SACHSCHADEN Abweichend vom in dieser Police genannten Selbstbehalt fur Sachschaden, gilt fur Sachschaden durch mitversicherte Tochtergesellschaften mit Sitz in der Bundesrepublik Deutschland ein Selbstbehalt von 500 EUR vereinbart. RXUMLICHER GELTUNGSBEREICH USA / KANADA 1. In Erweiterung der vereinbarten Versicherungsbedingungen besteht Versicherungsschutz auch fur Anspruche, die vor Gerichten der USA oder Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen. 2. In Erganzung der vereinbarten Versicherungsbedingungen wird kein Versicherungsschutz gewahrt fOr - Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses; 3. Der Mindestselbstbehalt fur Anspruche, die vor Gerichten der USA cider Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen, betragt € 15.000. 4. Soweit Anspruche vor Gerichten der USA oder Kanadas geltend gemacht werden, werden die dadurch entstehenden Kosten auf die vereinbarte Versicherungssumme oder Entschadigungsgrenze angerechnet. Munchen, 16. September 2019 Seite 6 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscoxde Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grogherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephens Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. cotter County Admirasbabve Services Divism Procurement Services Date: August 3, 2020 Email: Barbara.Lance@colliercountyfl.gov Telephone: 239.252.8998 Addendum 1 From: Barbara Lance, Procurement Strategist To: Interested Bidders Subject: Addendum # 1 Solicitation # 20-7776 Latin American Tourism Representation The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1: Bid "Due Date" was inadvertently left blank on Solicitation. Please see updated Solicitation: 20-7776 Solicitation Addendum 1 If you require additional information please post a question on our Bid Sync (www.bidsvnc.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above v �PQ2PS esso A P-Nk U J� Ao (Name 03/0-C4� 2o Date Lip � 74W CM"ty Email: Barbara.Lance@colliercountyfl.gov Admiristratve Services Derision Telephone: 239.252.8998 Pravreme tServices ADDENDUM # 2 Date: August 5, 2020 From: Barbara Lance, Procurement Strategist To: Interested Bidders Subject: Addendum # 20-7776 - Latin America Tourism Representation This Addendum has been issued for the following items identifying clarifications, changes, deletions, and/or additions to the scope of work, solicitation documents and/or bid schedule for the above referenced solicitation: as se r r 31 2020 4 men pro The Question and Answer period has been extended from �:,+�, �o--a-�o r,.., to: August 7. 2020 (ai 5:00 nm The "Bid End Date" has been extended from August 7,2020 6i,� to: August 14. 2020 n. 3:00 nm If you require additional information please post a question on our Bid Sync (www.bidUnc.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. (Signature) (� Date (Name of Firm) (,V ip&k PSSeSspvi� uR1�MQ IAA. _ r i Prepared for Collier County+a' Prepared by- AVIAREPS Chile Clontact_ M ar fa Te r es a 01 ava rr ieta r}�f Email: Molavarrieia Paviareps -co rn Date: August 7, 2020 b/ f r { ; This proposal includes confidential commercial and I � 'ts � proprietary data that shall not be disclosed outside144 r '' a '•, Collier County and shall not be dupl icated, used, or disclosed, i n whole or in part, for any purpose other \. Co �er Coxvity Chile® Table of Contents: CHAPTER 1: COVER LETTER 3 CHAPTER 2 BUSINESS/MARKETING PLAN----------------------------------------------------------------------------------------------5. MARKETPLACE OVERVIEW 5 COVID-19 ANALYSIS AND ITS IMPACT IN THE CHILEAN MARKET 13 -------------------------------------------------------------- SWOT ANALYSIS: 16 ------------------------------------------------------------------------------------------------------------------------ TRAVEL TRADE STRATEGIES 17 AVIAREPS ROADMAP TO POSITION PARADISE COAST IN CHILE 20 KEY CHANNELS SUMMARY 20 GOALS TOWARDS TRADE & TOUR OPERATORS 22 GOALS TOWARDS SOCIAL MEDIA: 23 ---- ----------------------------------------------------------------------------------------------- Goals towards End Consumers 24 Calendar of Proposed Trade Marketing & PR Activities for the FY 20-21..........................25 CHAPTER 3 COST OF SERVICES TO THE COUNTY 25 CHAPTER 4 EXPERIENCE AND CAPACITY OF THE VENDOR 26 AVIAREPS Global Background--------------------------------------------------------------------------------------------------- 26 AVIAREPS CHILE 28 AVIAREPS Chile Clients List 30 AVIAREPS Chile Market Expertise-------------------------------------------------------------------------------------------- 32 CASES STUDIES 37 COMPANY REGISTRATION 44 LICENCE 45 TAX ID 46 COMPANY INSURANCE 47 CHAPTER 5 SPECIALIZED EXPERTISE OF TEAM MEMBERS CONCLUSION 49 50 ATTACHEMENTS 51 CLIENT REPORTING SAMPLE 51 CONSOLIDATE FINANCIAL STATEMENTS 54 2 Co �er Coxvity *0111110�� Chile® Santiago, Chile, August 7th 2020 To Collier County, AVIAREPS Chile Ltda is present in the Chilean Market since 2010, consolidating itself as one of the most versatile representation companies in the Chilean industry. Although it started with representations of Airlines, for the last 6 years it has been expanding its business, where it has carried out different projects for destinations such as Russia, Miami, Dubai and Collier County, the consolidating a good relationship with all of these over time. The long journey of AVIAREPS Chile in the market, has made it a recognized company, expanding its contacts with the largest players in the industry, and always being at the forefront of innovative ideas. AVIAREPS Chile has actually the representation in the Chilean Market of "Greater Miami Conventions and Visitors Bureau", a relationship that was born from a project and has remained until now. How AVIAREPS Chile has become so trusted in the Market? • A multidisciplinary professional team with great experience in different multinational companies. • Synchronization of our market vision with customer's objectives, identifying where there are growth opportunities. • Extensive networks with media, travel wholesalers, retailers, and government agencies in Chile. • Excellent commercial relations with the different Local and International airlines. • A solid financial stability. • Our ability to adapt to the different changes and contingencies that the market may present. Why AVIAREPS Chile? • We are one of the companies whose credibility has been built and covered by a great interdisciplinary team, covering all possible aspects for the management entrusted. • We have the support of a valuable Team of AVIARERPS Latin-American, sharing experiences and with our own offices in Brazil, Mexico, Colombia, Chile, Peru, Ecuador and Argentina. • We have proven experience in tourism management and marketing, with a focus on representation services, ensuring customers benefit from our extensive contact networks. Co �er Coxvity *01111,11 Chile • We have the support of AVIAREPS Brazil, who have been one of Collier County's representatives, where we can exchange ideas. • We have a great multicultural and bilingual team with proven experience in International Global Accounts. • We are specialist in Marketing and PR, having the best relationships with the Trade Media, working equally with Airlines and Tourist Clients. • We have all the Data Access we need, thanks to the different tools we have for market research and specialists who help us in the permanent analysis • We try to do things differently, so that the Market sees us as innovators, creating expectations within our main partners. AVIAREPS Chile, has always tried to be the largest trading partner for its customers, creating bridges between them and the main players of the Market, which has consolidated over time. We are committed and engaged to develop the market, ensuring that Collier County will have considerable growth, designing different strategies focused on a better knowledge of the destination. AVIAREPS Chile team and I will personally engage in meeting the quality and service standards to which Collier County has been accustomed, in its long relationship with AVIAREPS Brazil. Sincerely Maria Teresa Olavarrieta Sales Manager AVIAREPS Chile Phone: (+56) 9 77 97 36 00 Mail: Molavarrieta@aviareps.com BUSINESS/MARKETING PLAN MARKETPLACE OVERVIEW Chile is located the western edge of South America, with more than 6,435 km of coastline in the Pacific Ocean. Santiago, its capital, is located in a valley surrounded by the Andes and the Coastal Mountain Range. Chile, the first South American country to join the OECD, is traditionally considered as a model in Latin America for Co �er Coxvity Chile® political and financial transparency. Chile has been one of Latin America's fastest -growing economies in recent decades, enabling the country to significantly reduce poverty. Between 2000 and 2015, for example, the population living in poverty (on US$ 4 per day) decreased from 26 percent to 7.9 percent. The economy rebounded in 2018, growing at a rate of 4 percent. This improvement reflected more private -sector confidence, lower interest rates and higher copper prices, which revitalized mining production. Non -mining activities, particularly wholesale trade, commercial services and manufacturing also progressed. In recent years, Chile has had in its economy a Neoliberal model, which was for many years oriented to the free market. Considerations • The GDP in Chile is was worth USD232.31 billion and a population of 18.8 million, in 2019, according to the official data OECD. • Chile Inflation is in 2019 inflation rate for 2019 was 2.69%, a 0.3% increase from 2018. • Chile, has been an economically organized country, and despite having suffered one of the biggest social crises since it returned to democracy, its macroeconomic policies have managed to stabilize to some extent the rise of the Dollar and the inflation rate. • Already with the Social Crisis, in Chile there was a small reduction in economic activity. However, because of the COVID 19 Pandemic, all resources have been spent on improving public health services. • All the health measures created by the government have had to be accompanied by social measures, which has caused a contraction of its economy. • Even if the economy contracts, Chile still has credibility and financial stability and letters of credit in international institutions. • According to the Sernatur Tourism Barometer, Outbound tourism has always been one of the main sources of income for the country. • Young professionals have a big desire of travelling and USA is one of the preferred destination, mainly for families, with one of the highest average stay, which is usually 15 days, despite the long hours of flight. • In Chile, tourists often pay for their travels with credit card, and the financial system allows countless alternatives. Sources: World Bank, Sernatur Co �er Coxvity *0111110�� Chile® Insights Airlift Chile — CARRIERORIGIN AA T F S S SCL DESTINATION• MIAMI • NON STOP/VIA LIM /BOG/ PTY ORLANDO VIA MIA FORT LAUDERDALE VIA DFW LA ALL WEEK SCL MIAMI NON STOP / VIA LIM ORLANDO VIA MIA FORT LAUDERDALE VIA LIM CM ALL WEEK SCL MIAMI VIA PANAMA FORT LAUDERDALE ORLANDO TAMPA DL ALL WEEK SCL MIAMI VIA ATLANTA FORT LAUDERDALE ORLANDO Source: Amadeus. • 45% of Chilean tourists are families and prefer long stays in one place, 16% are couples and 12% are Single. • Tourism issues had a steady increase of 6% annually (under normal conditions), from 2015 to the date. • Access to financing the travel is accesible for the chileans • USA is the third favorite destination of Chileans, generating an annual expense in 2019 of USD 467,460.315. • In 2019 373,426 traveled, representing 8% of all departures in the year. • Main trip purpose: 68 % Vacation, 13% to visit relatives and friends and 15%for Business. Number of Visitors 2019 140,000 120,000 107 747 100 920 *, 100,000 85 42 .3 79 17 ~ 80,000 0 60,000 E 'c 40,000 20,000 0 1° Quater 2° Quater 3" Quater 4" Quater 2019 Quaters 6 Co ier county Chile® • The profile of the Chilean tourist in the United States are Families and couples between the ages of 24 to 35 years, especially Women who represent 60%. • While the United States is the third destination of RUSSINES choice for Chileans, it is the destination with higher OTHERS nbr of days stay and morer spend on average per FAMILYVISITING person, followed by Europe. The cities most visited LESURE by the Chileans are Miami, Orlando and New York. PERSONAL • The average tourist has positioned Miamai as a special shopping destination and a destination to get to Orlando theme parks or cruises. Reson For Travel 0 50,000 100,000 150,000 20D,000 250,000 300,0m Number pfTeurlst • Since 2017 the increase of Tourists towards the United States was accompanied by the appearance of new destinations such as Colorado, Nevada and California, resulting in a 4% increase in Annual Average. • Overthe years, Chilean Tourists seek Luxury and Comfort, within a framework of relax to consider for their holidays. • Travel to celebrate weddings has grown exponentially, as costs are cheaper and generally choose paradise destinations such as the Caribbean. Sources: DespegarCom, Sernatur y DATAGOB.cl., High Season The average vacation days in Chile is 15 business days, plus one week in September for holidays. School Holidays are three months from January to March, plus 21 days in July and 7 days in September. High Season in Chile is from September to March in regular conditions. Booking Characteristics - Travel Agents, remain the main method to book tourist packages, however in recent years there has been a growth of online bookings, which has forced traditional Travel Agencies to have an On Line division. During the last 7 years, Travel Agencies have also specialized in an emerging Luxury Tourism. Expenditure - The main payment method is the Credit Card. Sources: "El Mostrador', AVIAREPS Chile Intel and Sernatur Marketplace Travel Trends Santiago de Chile is the city where the largest amount of business develops, followed by Concepcion, and Valparaiso (Viva del Mar), who concentrate a large volume of sales, therefore it is very convenient to do a 13213 activities to promote Collier County. Most of Chile is defined as Middle Class, and within this class, there are countless professionals and young couples, who are very keen to travel. 7 Co �er Coxvity *0111110�� Chile® Shopping Paradise: For Chileans, Florida represents a shopping destination leaded by Miami. There is a significant increase in Passengers to the destination to take advantage of the offers, such as Black Friday, special offers, especially to go to Shopping Outlets. Commonly demand increases by 30% in the month of November. Family vacation, Visiting Friends & Relatives 68% of people visit the US for holidays and 13% go to visit friends or family, which makes the average spend for the stay USD126.93 per night per person, a large percentage are big families, followed by couples on romantic getaways. Weddings: In recent years and according to the trend, it has become very popular to perform Weddings in paradise destinations such as Caribbean islands, Florida and Mexico. This is caused by the high costs of celebrating a Dream Wedding in Chile, and for not just a bigger budget, they can organize it in some original destination. All this generated a new niche in the market, where large Retail companies have an important participation, in conjunction with small companies that organizer this type of service, including the whole package. Top Destinations Traditionally, USA is one of the favorite destinations for Chilean International Travel, but before chileans were requested a tourist Visa to enter the country. Since September 2013, Chile entered the Visa Waiver program, which has allowed also an increase in the demand for travel to the USA. Additonally the time of travel to Miami is 9 hours, while other destinations such as Europe and Asia takes more than 12 hours, but nevertheless have increased its market share and growth in recent years reaching 12.28% of the market. Co �er Coxvity *0111110�� Chile® CHILEAN TRAVEL BY COUNTRY DESTINATION (2018 vs 2019) 0 0 0 0 0 0 — 0 0 0 — 0�0 �Qy Q�w KJ�'� PAP J Source: Accelya Esmash CHILEAN TRAVEL BY WORLD DESTINATION (Jan 2019 - Dec 2019) Iij,4-l.,ri 4A _ ITAMLY 2% 3% Source: Accelya Esmash Analyzing the Chilean's behavior traveling to the USA, we observe that Miami takes the lead, followed by New York and Orlando. Therefore Florida represents 45% of U.S. Travel. In the years 2018 and 2019, there was a large increase in travel to the USA, mainly due to the more frequency of flights and greater supply. 9 Co �er Coxvity *0111110�� Chile® CHILEAN TRAVEL BY USA DESTINATION (Jan 2019 to Dec 2019) 60.000 50.000 40.000 30.000 20.000 10.000 0 1 �P�\ J��LO Ph \OP�O 0 Source: E-Smash Many of the Chilean families prefer to arrive directly to Orlando, which takes a significant percentage of arrivals in Florida. 56,82 % 10 ■ MIA ■ MCO ■ FLL-FORT LAUDERDALE • TPA-TAMPA Source: E-Smash Co �er Coxvity *0111110�� Chile® Distribution channels CHILEAN TRAVEL BY 10 TOP PLAYERS (Jan 2019 - Dec 2019) 25,000 20,000 15,000 10,000 5,000 0 Q�o�O L° The On -Line Travel Agency, Leads the Market, followed by Turismo Cocha, who is the largest agency in Chile, and third place Viajes Falabella. This shows that access to travel credit is important in Travel Agencies, as Falabella Travel depends directly on Retail. Media Landscape Of the five hundred and nine registered media holdings in the Chilean national database, more than half (216) of these are digital while 133 are print. A well-informed population, Chileans increasingly catch up with their current affairs using mobile devices, and there are increasing opportunities for companies to reach different Chilean markets through digital marketing campaigns. There are 115 registered radio stations (with four groups dominating some 70% of the market) and are 45 television holdings. Two media groups, El Mercurio & Copesa dominate most (90%) of the print media landscape in Chile, as well as the lion's share of the digital media industry. Mobile Majority More than 14 million Chileans are now online, representing 77% internet penetration (8% growth from 2016 — 2017). Facebook is the most popular social network, while 13 million Chileans (or 71% of the population) logging on a 9 Co �er Coxvrty Chile® monthly basis. 92% of Facebook users access the networking platform using their smartphones, while 68% of users are on Facebook on a daily basis. There are more mobile phone subscriptions in Chile than there are people. With 25.8 million active phone subscriptions, every Chilean could be thought to own 1.4 devices. 68% of phone subscriptions are pre -paid, while 32% are on monthly contracts. 12 million use their mobile phones to access social media platforms, illustrating the increased penetration of smartphones in the market. Increasing E-commerce 41% of all Chile's web traffic is conducted using mobile phones, and all campaigns should incorporate mobile elements into inbound marketing campaigns, while 56% of the population use their desktops or laptops for their online needs. However, only 2% of web traffic is garnered using tablets. Ecommerce shows great growth in Chile, not only in urban centers, but increasingly so in more rural regions, being used as a means of overcoming geographic distance for shoppers. Affordable internet access, and efficient wifi networks, coupled with free wifi hotspots in many public areas, is boosting this growth in internet retailing, which is considerably higher amongst younger Chilean consumers. As Chileans become more familiar with the benefits of online shopping, increased growth can be expected in the years to come. Online shopping was expected to be worth USD$3.3 billion in 2017 (3% of GDP), a dramatic jump from USD$1.2 billion five years previously. Since 2019, Chile reaches a penetration of 115.2 fixed and mobile 3G + 4G internet accesses per 100 inhabitants with almost 22 million accesses. • 3.1 million 4G internet accesses have been incorporated into the country in the last 12 months. • 3G connections are being replaced by 4G plans Internet Movil • Mobile internet access via Smartphones (mobile browsing) increased by 10.6% in the last 12 months. • Mobile broadband access via USB decreased by 7.7% in the last 12 months. • Machine to machine (M2M) connections represent 2.4% of the total 3G + 4G connections as of March 2019 with 450,071 accesses, with an annual growth of 15.2%. How People Get the Information MTV ■SoaalNetwork ■Printed Social Media Connection Devices 14% 27% i ■ Smartphones ■ Computers ■ Tablets ■ Facebook ■ Whatsapp ■ You Tube 12 Co �er Coxvity Chile COVID-19 ANALYSIS AND ITS IMPACT IN THE CHILEAN MARKET The first case of Corona Virus to appear in Chile was on March 3rd in the Maule Region, of a person who returned from vacation from East Asia. The first deceased was on March 14th. Currently Chile has reduced the positivity rate to 7.96%, bought with 26% from mid -May to the first week of July. Actually in Chile has tested positive in RCP, 378.168 patients but only 16.544 are Active Cases, all de rest are recovered cases. The Health systems, while under great pressure, did not reach the point of collapse, as health workers and different health centers were being prepared, investing in equipment, training and the purchase of inputs since January 2021. In addition, in conjunction with hotels throughout Chile, 163 health residences with 11,034 places were enabled, for those with mild and possible symptoms infected, who could not quarantine their residences for different reasons. Covid-19 Evolution in Chile until Aug 12th '" ' 'C '47&"�h O ',�'� Lye '41'fit CFN b $'k'L 1q' FKha •k-M05•adn Source: bttps://www.gob.cl/coronavirus/cifrasoficiales/ In order to fight the pandemic and mitigate the economic effects of COVID-19, the Chilean Government has held two working tables: The first is the Health, who work together with the World Health Organization, reporting daily on the progress of the Virus. This table is clearly scientific, but is leaded by the Ministry of Health, the President of the Republic and the Medical College, as well as Mayors of each commune. 13 Co �er Coxvity Chile The second working table is the Political Committee, chaired by the Ministries of Finance, Economy, Social Security and the Ministry of Women, as well as President Sebastian Pinera. Overview & measures taken for Covid -19 in Chile: • March 10th: Quarantine is imposed on anyone from Italy or Spain. • March 13th: Suspension of events of more than 500 persons and the schools. • March 16th: Closure of borders by increasing cases in one day and Sanitary Cords are established in the Contagious Areas. • March 18th: State of Catastrophe is declared which allows 2% of the National Budget (USD12 billion) to be immediately available. • March 20th: Restaurants, Cinemas are closed and sporting events are suspended. • March 23th: Curfew is imposed from 10:OOpm to 06:OOam • April 6th: It is obligated to use Masks in Public or Private Transport. • May 13th: The entire Region of Santiago, Arica, Tarapaca Region, 5th Region, Maule Region, Araucania and Concepcion is declared in Quarantine. • June 15th: The State of Catastrophe is prolonged by 3 Months and the measures are maintained, until further notice. • June 17: Prison penalties and fines are imposed for people who do not comply with the restrictions. • July 20th: After 5 Weeks of Improvement, The Government presents a controlled unlock down plan called "Step by Step" • July 24th: End of Quarantine in some communes of Santiago, achieving Phase 1 of the "Step by Step" Plan and the law is enacted to withdraw 10% of the penalties fund (AFP). Impact Economy & Employment • Inflation in Chile is at -0.1%, • For the first time in 40 years, a double-digit unemployment rate has been reached: 11.2%, forcing the government to expand measures not only to the most vulnerable sectors, but also to the Middle class. • Chile could face one of the worst recessions due to lack of economic activity, as several micro -enterprises have not survived the effects of pandemic. Therefore, different public policies are being established that target four fronts: Employment Protection, Protection of the Vulnerable Class, Food Sharing, Protection of Micro and Medium-sized Enterprises, and Protection of the Middle Class. Travel and transportation With the start of the nationwide lockdown on March 24, both domestic and international flights were shut down and only cargo and humanitarian flights were allowed to continue operating: 14 Co �er Coxvity Chile • The largest airline in the region, Latam, reduced 90% of international flights and reduced domestic capacity by 40%. The operator entered the recession with a lot of cash, about $1.5 billion, to cover approximately $1 billion in short-term maturities. • Latam Group has resolved on May 26, taking advantage of Chapter 11 in the USA, with the aim of being able to renegotiate with its creditors and be able to pay the salary to its employees. It has already resumed flight regionally. • Air France is resuming flights between Santiago and Paris. • KLM, will resume its passenger flights to the city of Santiago, the reactivation will be done with 2 nonstop frequencies from Amsterdam from 05 August, for the first time in the company's history will fly directly between the two cities. • In October Delta Airlines, American Airlines and United will resume flights. • Domestic flights were never stopped, but had to be approved and with specific permits. Source: Ministery of Economy, El Mercurio Public Sentiment For the Average Chilean, one of the main obstacles to containing the progress of the pandemic is the inability to stop working to survive. In terms of perceptions of the future, people assign a high probability of occurrence to income reduction (and increased debt). In addition, Chileans show a high degree of uncertainty regarding the likelihood of occurrence of events such as a reduction in working hours, becoming unemployed or the breakdown of the company where they work. The mood, which mainly affects women, is accompanied by fear and sadness, related to falling from the social position they have reached in recent decades, losing material things, including housing. If it must be acknowledged, that to some extent the Politicians have begun to be more trusted, since there have been several events in which they finally managed to agree, revealing that it is no longer about the political party but the welfare of the people. On the other hand, the government is preparing a plan for the recovery of the economy that includes the recovery of jobs. Next Steps • According to Sernatur, the trend of Chileans after the Pandemic, is that 37% of them will look for international trips, during the first Semester of 2021 (in fact LATAM is already flying to SAO and MIAMI), 40% will look for holidays within Chile. The former intend to travel alone or in couples, while the rest prefer to do so in Family. • The new profile of the post-COVIDI9 tourist, is the one who will seek safety and health over the price, for the same reason this will be a priority for the offers of Hotels and Airlines. • The Government has already launched the COVID Protocol 19 for Airlines and Hotels, together with the help of USD 7 billion, for tourism companies. • All airports in Santiago, have had to adapt to the health measures required by the Ministry of Health. At the same time, a price war has been unleashed on Air Tickets, never seen before in this industry. Tickets at a very cheap, and very flexible rate are some of the examples being given. 15 Co �er Coxvity *0111110�� Chile® SWOT ANALYSIS: STRENGTH WEAKNESS 7.. 7,ourlove beaches and nature The destination needs to be promoted for all targets: couples, families, elder people, LGBT ywith many carriers and options Even though the destination is known among ther media, bloggers and influencers, there's • Possibility of combining with other Florida still a lot of work to be done in terms of destinations presenting the destination to the public • Easy to move around by car in Florida (access, localization, currency, etc.) • Orlando is top destination for amusement Need to promote variety of where to stay as parks and easily combined with relax Chileans tend to seek for Family Vacations Rentals and for Couples Gateway Hotels and • Many tourists seeking options of beaches Resorts. other than Miami • Need to express a clear message of what • Possibility to explore different activities, does Paradise Coast includes as destinations such as gastronomy, water sports, nature, and areas (Also the Contact with Nature) culture, honey moon and wedding destination, etc. Lack of clear differentiation with other Florida destinations on west coast • Good images to illustrate articles and posts Still an Unknown Destination. • Significant number of Facebook and Tourists only identify MIAMI and ORLANDO Instagram followers; as destinations in Florida. • Informative website; • Language: Commonly spoken languages are English and Spanish • Website in Spanish • No Visa Required to USA. OPPORTUNITIES THREATS • Easy to combine with Miami, one of the Increased competition from Florida top destinations for our tourists destinations and beaches in the Caribbean already established and far more popular in • Promote the destination for honeymoon the market such as Miami: Riviera Maya, and wedding destination, as well as family Dominican Republic: Punta Cana, and Cuba. destination • Hotels with full pension are highly • Large volume of interested who view considered when families choose to travel to travel as an investment; the Beaches • Competition from also Latin American destinations that offer beaches such as Brazil 16 Co �er Coxvity *0111110�� Chile® • Banks, Tour Operators promotions and Retail to facilitate the payment of the trip in installments • Investment in social networks to promote the destination and have more reach to different customers achieving an increase in sales • Have good content with images and videos. • Travel Trade is always open to discover other destinations in Florida to diversify the offer. • New Model of Agencies dedicated exclusively to organization of Marriages Abroad. or Colombian beaches with cheaper transportation. • Hurricane threats raise safety concerns BUSINESS MARKETING PLAN - TRAVEL TRADE STRATEGIES The plan of AVIAREPS Chile, is to introduce the destination as affordable and as a great alternative in Florida without the stress of a city as crowded as Miami. It will focus mainly on Couples, Weddings and relaxing destination for families and the most important COVID-19 Safe. Objectives Our objectives as AVIAREPS Chile, will be to introduce the destination first with the Wholesalers and Tour Operators, first generating knowledge and then dissemination with the different commercial actions that we propose: Full assistance and organization of Trade Shows & Events, with schedule of Sales meetings VYVA 2021: It is the main holiday Fair of Chile, aimed at professionals and public in General. It is a unique tourist showcase in Chile to show tourist options and to access all the information of the specialized commercial offer and be able to discover new national and international destinations. B2B/B2C Events: Participation in the main summer and Winter LADEVI Workshops. The advantage of participating in this event is that it is one of the most anticipated in the Industry as it moves many Travel agents, who are invited for free. Many agents travel from other cities exclusively to participate in the Workshop. Usually in each Workshop come between 300 to 400 people, depending on the season and in it is a Workshop of high quality whose objective is to create networks of interaction between businesses, which brings with it a huge benefit since for a small cost, we would be approaching not only Santiago, but also the rest of the regions. Virtual & Digital: AVIAREPS Chile, adapting to these new times, has the Tools to be able to perform virtual events, such 17 Co �er Coxvity Chile as Webinars and Trainings, since in view of the circumstances, Telework will be the main way to work in the Industry in Chile, since the main travel agencies have the majority of their agents working virtually. Trade: Sales calls, destination trainings & Travel trade partner Co-ops & Incentives Sales calls: Sales Calls are the main Tool to show a product into the range of options of Travel agents, Tour Operators and Wholesalers. Visits Wedding Planners are also a must to present to them the offers that Collier County has. It will not only be limited to Santiago, but also to at least two cities of Southern Chile, (Viva de I Mar Concepcion) where the profile of the Chilean Tourist, prefers to reach paradise places, where they can do sports, relax on the beach and do shopping. Also work closely with virtual agencies with constant travel seminaries Trainings: Work closely with those who sell the product, so that they can understand the offer and can compete with similar ones like Miami. Work closely, especially with wholesalers, and will be offered all the necessary assistance to become product specialists. Travel Trade Partner Co-ops: Establish strategic alliances especially with Retail Agencies such as Falabella Travel and with OTAs. Coordinate conjunction actions with main carries who offer flights from SCL to MIA (LATAM, AA, COPA as examples), so the Wholesalers can manage different offers with different price levels. At the same time participate in mega campaigns in conjunction with agencies in general such as Travel Sale, Cyber Monday or any of the other activities that the Chamber of Commerce might propose to mobilize the industry. Related steps: • Ensure trade press coverage of the events, pre & post to maximize buzz for Paradise Coast programs. • Cover events via social media channels, spatially in Instagram and Facebook, and run an online competition across each market for an annual "major" prize. Retail Agency Sales Incentives: Support OTA and TO, which are the top sellers of the destination with gifts/win a trip (or reward point) incentives to drive sales of new products and increase sales during tough periods. Through lucky -draw or sweepstakes activities, AVIAREPS local team will assure travel professionals participation. An ongoing relationship with local players that has solid foundations and motivation is paramount as a "door opener" for business leads and visitation increase Related steps • Agents will be given sales target and those who exceed targets will be rewarded with incentives (e.g: Gift cards). • Work closely with partner destinations, airlines, hotels & attractions to build attractive prizes for Sales Incentives. • Utilize customer databases from partner entities to further enhance promotions. 18 Co ier county Chile • Work across social media platforms with 132C activities • Launch the MICE campaign with mice travel agencies. • Working closely with trade partners and destinations, run a regular feature in major MICE trade publications encouraging MICE planners to choose the US for their top incentive trips and conferences. On Line Training: Relevant information to travel agencies & TTOO is key to engage them to increase selling opportunities of Paradise Coast as a destination. AVIAREPS Chile has the local know-how & expertise to create an online training where Travel Agents can be inform and updated information regarding destination news, attractions, new partnerships, trends and much more. This tool will be used to cover all key players and tourism actors in Chile by streaming, covering 500 to 1500 travel Agents and Travel Professional all across the Country. Non -Tourism Alliances Participation in various level sporting events such as Equestrian Championships and Golf Championships, They all have a large following from a socioeconomic group focused more on Luxury. Paradise Coast Sales Mission to Chile: Perform Sales Missions in three main cities of the country and oriented to the Tourist profile that we need to promote the destination. Vina del Mar/Valparaiso, Concepcion and Temuco. Actions to include: • Paradise Coast Information session for key trade stakeholders & trade press. • Paradise Coast travel education Seminar for retail travel agents. • Close contact with commercial departments of US Consulates and Visit USA partners in Chile to support the mission Communications Program Travel Updates through mass mailing: target 1.500 travel professionals, seeking to Increase awareness of destination offe rs. • Send monthly email blasts with simple image and key messages • Subscribe new members to AVIAREPS CRM to receive monthly releases • Partner with a local tourism magazine for editorial content aiming to cover 5.000 travel agents in all the country ("El Domingo" magazine, La Agencia de Viajes newspaper and GAO Magazine) 19 Co �er Coxvity *0111110�� Chile® Travel Trade quarterly e-newsletters • Target travel representatives distributing quarterly e-newsletters with latest updates on attractions, event calendar, campaign and other relevant trends, in order to be in forefront of agent's minds • Participate in radio tourism programs, to present the destination, in addition to sending content to specialized written media. Social Media • Target 70% of the audience, through Facebook and Instagram (the latter the most used), targeting in the first year, more than 1,000 followers. • Keep the information of the different activities up to date on social networks. • Set up contests with Followers, in order to bring more followers to the account. • Constantly maintain posts of the destination, providing campaigns such as (You knew that... AVIAREPS ROADMAP TO POSITION PARADISE COAST IN CHILE — KEY CHANNELS SUMMARY Travel Trade Marketing Target major wholesalers and retailers in each market including specialized agents in the following fields: • Sports • Family • Wedding • Honeymoon • Daily/ Weekly travel trade sales calls to target travel agents • Travel trade inquiry handling in -market • Monthly travel trade newsletter production and distribution in Chile (Via Email) • Group travel agent familiarization tours (only 1) Travel Agent Training • Daily/Weekly sales calls • Webinars • E Learning Platform interactions • In-house travel agency seminars • Group workshops 20 Co �er Coxvity *0111110�� Chile® • Road shows • Trade Shows ■ Trade show participation and management ■ Off-line co-op promotions with key airline and travel trade partners ■ On-line co-op promotions with: ■ Travel agent websites ■ Travel Instagram Portals. ■ Airline websites Airline Relations & Joint Marketing • Sales calls to partner and target airlines • Airline co-op market campaigns • FAM partnerships • Event partnerships • Promotion partnerships Consumer Marketing & Non -Tourism Alliances • On-line co-op advertising campaigns tying -up with: ■ Brand partners ■ Travel agent partners ■ Media partners ■ Airline partners • Limited off-line co-op advertising campaigns (In flight Magazines) • Non -Tourism alliances: Sports Events. On-line Marketing • Co-op campaigns with key partners • Develop social network promotions • Establish mobile phone promotions • Search engine optimization • Banner promotions (Online Media) • Virtual Events 21 Co �er Coxvity Chile GOALS TOWARDS TRADE & TOUR OPERATORS Objective: To target volume thru Groups handling along the year. To deal with TOP well respected/known TOUR OPERATORS in the market allowing them to promote „ Meet and Greet service experience in Paradise Coast " KPIs • Number of Chilean visitors. • Number of nights spent. • Average spends per trip. • Number of new Paradise Coast products & packages developed and sold Customer's most desirable destinations in Florida • Miami & Orlando • Sales Tools to be used / Form of negotiation • Local negotiation with each local TO. • B2C communications via tourism packages mass mailings and newsletters to customers. GOALS TOWARDS MEDIA COVERAGE Plan and implement a low-cost and high -impact publicity campaign via Life Style Magazines and specialized magazines (B2B and 132C), Radio and online channels, with benefit (equivalent advertising value) to exceed ten times the cost of securing coverage. Press Releases: generate media coverage focusing on the diversity and latest offers of the destination, news, events, etc. Monthly Newsletter. provide fresh story lines for major media every month, and develop overall interest and awareness of Paradise Coast among major Chilean on-line and off-line media by providing a continual feed of information regarding Naples tourism. Media Interviews: generate immediate publicity and encourage wider media coverage regarding Paradise Coast. Develop media interview schedules for Paradise Coast at major trade shows in the country. Goal: 6 per year. Media Trips: Make contact with the mayor Channels with Traveling Programs, plus an Intervention in Radio. Goal: 2 per year. 22 Co �er Coxvity Chile Crisis Management: protect and maintain positive images of Paradise Coast in Chile in the event of a natural or man-made crisis. We as a communication agency have clears steps and how to assist clients regardless the situation Media Digital Event: organize at least one major PR event per focus market. Goal: 1 per year minimum Related steps • AVIAREPS would recommend to create a digital media workshop prior to the event to bring together Chilean travel writers and Paradise Coast stakeholders in series of one to one meeting introduced by a panel discussion of Paradise Coast key speakers. • Provide journalists upon registration with information on the stakeholders attending the virtual event and an option to short list 10 preferred contacts to e-meet with, plus requests for individual interviews. • Develop specific meeting itineraries per journalist matching as much preferred contacts • As possible and adding additional meetings requested by the stakeholders. Goals towards Social Media The aim is to raise the interest of Chilean tourists, in general, to generate the interest of knowing what the destination is like, enhancing the phrase Accessible Luxury. In a second stage exploit the concept of sustainability, so that the specific public of ecological and educational tourism is reached to the specific public. All of the above, emphasizing the safety standards that the destination has with respect to COVID- 19 Social Networking Services: commit to at least one Weekly Post, with Spanish writing, in such a way that it reaches the entire target audience. Create Social media deliverables in Spanish: Weekly updates, promotions, campaign information, competitions and special events. The objective is to distribute online hot news of the region and have the platform to distribute last minute news. This message would redirect to a Spanish TikTok (Social Network that has been increased) and use it as a tool for promotion where followers could send also information of their experience or photo related with destination. We can also put together different contest regarding the destination. Contact a Local Influencer, about 60,000 followers and send it to live the experience in Naples, Marco Island and Everglades. In our combined AVIAREPS action plan for LATAM, we are recommending Spanish Social Media sites in Facebook and Instagram. This sites and the content will be managed by our Mexico office with relevant content to all 4 Spanish speaking markets: MIX, CO, AR & CL. 23 Co �er Coxvity Chile Goals towards End Consumers Sports: Participate as a sponsor in conjunction with one of the Airline's direct flight to Miami, in sports championships with a high tourist profile. Golf, Horseback Riding. Etc... (This sponsorship can be achieved by delivering prizes from any operator who is interested in promoting the destination). 24 Co �er Coxvity Chile® Calendar of Proposed Trade Marketing & PR Activities for the FY 20-21 MEEM Activity dnWar Apr May Jun Jul Aug Sep Ladevis Summer and Winte Workshop W 111111__-IL A-L J-__ Partnerships_--__--_--_E _--_-__ _ � -_ _ Lrade Selling Contest Training and Webinars Media Coverage Interviews EMMIMMIMMIMM Media FAM* (Incl Influencer) Sports Coverage Sky Championship Bzc Golf ChampionshipRiding Championship *With Cooperation with one of the strategic partners (Airline) COST OF SERVICES TO THE COUNTY Budget Below a suggested annual budget for the period OCT/20 — SEP/21 that encompasses Marketing Trade & PR activities. Monthly Fee $2,000.00 $24,000.00 VIVA 2021(1 a Year) $2,000.00 $2,000.00 Workshops (Summer and Winter) $600.00 $1,200.00 Destination Reviews $500.00 $2,000.00 Sales Mission (2 Cities) $750.00 $1,500.00 OTA and TO Event (One) $2,000.00 $2,000.00 Selling Contest $1,000.00 $1,000.00 On Line Trainingand Streaming Promotion $50.00 $250.00 Total Trade S' 3,950.00 Press Releases Included Radio Shows Included Social Media Handeling Included Total USD $33,950.00 25 Co �er Coxvity Chile EXPERIENCE AND CAPACITY OF THE VENDOR AVIAREPS Global Background The AVIAREPS group was founded in 1994 in Munich, Germany with the goal of meeting the growing demand for representation services. The company began by representing airlines, but quickly expanded to represent tourism boards and commercial trade associations, which were also looking for the unique global marketing network that AVIAREPS provides. Today AVIAREPS AG is the number one tourism representation company worldwide, providing representation, marketing, sales, MICE, trade and PR services in 66 own offices to more than 180 accounts in its client portfolio. In 2010, AVIAREPS was affiliated to UNWTO (United Nation World Tourism Organization), gaining access to a global network of institutional and professional contacts as well as information about challenges, market trends and the development of the tourism industry. AVIAREPS is also a leading market player in the field of Tourism Public Relations. Our strength lies not only with comprehensive media management covering tools such as media releases, media promotions, crisis management, press incentives and social media but also the efficient combination of all instruments for each of our clients. A reason that allows AVIAREPS to always deliver great results — besides our structure, connections, expertise, abilities and dedication - is the fact that we work with the policy of always do more with less. That mentality, strongly disseminated in our offices, is responsible for outstanding achievements, including exclusive negotiation conditions, excellent ROI and many costless but high -quality publicity. Our offices worldwide are very well connected and integrated, always trading knowledge and information about tourism, MICE, newtrends, insights, marketing and PR, what makes AVIAREPS unique in the concept of global cultural knowledge in any tourism business related. Several of our clients have entrusted multi -country agreements to us, providing our team with an extensive knowledge on how to structure and roll out client contracts covering Latin America as a region, combining regional supervision with local expertise, always keeping in mind the utmost leverage of the implemented programs for the whole region. 26 Co �er Coslvtty Chile Powerful +800 100+ 25 years Syneluies em ex wee a PASSION Proven track record and between our Lorca experts assedatiaws We love what experience p Aviation and WithYour We are connected with we dot Tourism Clients interests at heart the right people 67 uwa 3600 HEST oilices Service QUALM �� Fieaectal to accommodate Qur portfolio addresses each Award -winning Staff' Global Travel Financial Your global needs and work with Trade Contacts track record every proven results Internationally, AVIAREPS represents a growing number of worldwide destinations and attractions. This is also the case in Latin America. We understand the demands and wishes of the international market and know how to satisfy them and, specially, how to inspire local travelers to visit these places. Nevertheless, each client within the network is treated with confidentiality and privacy, unless they expressly wish to co-operate with other clients. 27 Co �er Coxvity *0111110�� Chile® AVIAREPS CHILE The history of AVIAREPS Chile begins in 2010, bringing a bet on air representations. Its location is in the financial heart of the upper neighborhood of Santiago, surrounded by the main travel agencies such as Travel Club, Mundo Tour, El Corte Ingles, Tour Operators and Wholesalers such as Greenland Tours, Kuality, and World Tour among others, so its location is strategic. Since 2014, in a strategic change, AVIAREPS Chile began a huge growth process, and began to have great prestige within the Market, introducing several Airlines that were not on the market radar, helping them to enter a Globalized Issuance System (BSP), which allowed the airlines to access the market and even increase their sales. AVIAREPS Chlle then began to generate projects for different destinations. We currently have 7 carrier Representations including Singapore Airlines, Air Tahiti Nui, Ethiopian among others, Tourist Representations such as, Greater Miami Conventions Visitors Bureau, in addition to Accelya Group. The team consists of bilingual, multicultural and multi -disciplinary staff, who have a finished study of the market's behavior and are active observers of the fluctuations and variations that the industry could have. 28 Co �er Coxvity *410," ChH-- Our services include, but are not limited to: Tr❑de missions ❑nd tr❑vering exhibitions Web: design, development & rr airitenance Strateg _ campalg.- planning Event managemen- We believe and invest in Research & Analysis tools for the benefit of our clients Due to the nature of our business, where we as well represent 100+ airlines around the globe, AVIAREPS has specific market intelligence resources to measure air traffic results to and from any destination in the world. In addition, we can analyze for Paradise Coast, any other source markets and develop tailor-made strategies. lf,rfine occelya .0.2owsma- re 0 utions_ AVIAREPS is subscribed to Market Intelligence Tools such as CAPA, Sabre ADI (MIDT) and Accelya eSMASH. These tools enable AVIAREPS to provide news and analysis on a regular basis for our clients. Using Sabre ADI and eSMASH, AVIAREPS can report on a monthly basis the Airline Industry BSP sales as well as market share of air traffic which leads to further investigation and analysis to propose activities to increase visitor numbers to Paradise Coast. 29 Co ier county Chile AVIAREPS Chile Clients List: DMOs and ATTRACTIONS Brand USA Naples, Marco, Island and Everglades — Florida's Paradise Coast Projects whose objectives are Promotion- Since 2016. ISLANDMARCO EVERGLADES FLORIDA'S PARADISE COAST Greater Miami Convention and Visitor Buro. GREATER MIAM Projects and Promotion —Since 2019. CONVENTION 6 VISITORS F)URCAIJ Middle East Dubai Tourism 0 !M!3 Running Projects —Since 2019 ' Official representative with responsibilities for travel trade, PR, digital and marketing — Tourism aLJJ since 2020 as a Secondary Market. Caribbean: St Martin: Official representative with responsibilities for travel trade, PR, digital and marketing — I since 2020. Trade: Accelya: accela Official representative with responsibilities for travel trade — since 2018. Lounge Pass Official representative with responsibilities for travel trade — since 2018 30 Co ier county Chile Air Tahiti Nui: GSA Official representative with responsibilities for travel trade, PR, digital and marketing — since 2020. Singapore Airlines: GSA 5inoApom Official representative with responsibilities for travel trade, PR, digital and marketing — AIRME5 since 2017 Asiana Airlines: GSA IANA AMLINES Official representative with responsibilities for travel trade, PR, digital and marketing — since 2014. Ethiopian Airlines: Ethiopjari2 Off ial representative with responsibilities for travel trade, PR, digital and marketing — �`�'} since 2014. El Al Airlines I -= C 71 1A L7N= GSA 011131i-32 .7n Official representative with responsibilities for travel trade, PR, digital and marketing — since 2014 Czech Airlines JVV,•+ GSA CZECH AIFtUNE = Official representative with responsibilities for travel trade, PR, digital and marketing — since 2014 China Southern: GSA CHINA SOUTHERN ,'� Official representative with responsibilities for travel trade, PR, digital and marketing — since 2014 31 Co �er CoxvLty Chile® AVIAREPS Chile Market Expertise CLIENT AIRLINES Farm= RefineuaQrestmua>: am MIT FORjdFOR.EACi MOM" JPJFTiTrJfJ47i4 6i RAcrem, riu mimmire Mr: Atikmpi Chile f.14 ,mo of compass, Ko4. -s,ung Rafemu, lafnrm rianj {'LLI WA q )I I J JAE RN AUP!L.L , IS (Norm of lndieuiLLdA u q •,sung Rtfrrarx Iniamnrtiam) Wome�ieplions Compmiy:_C.HINA-% LITHUWAIRLIN@S ff?vakiwnr compkung wkracc gLxx-immaiw I (f?wolwraa's Cwnproy zL4upLc3np wk-- rye] i anra. memix esoirA s J-AX: TL!Icnhnnc: �UQS -55 iB5P 19# Colter County has iirplawnted a process mat aWhl cu refccnm mfbmwU m fin fbim and &w 1' pe--uNwael to be %med it tht sdrdim of ficrns to perfm this prajom. L he Lure of the Coi%Lmy LmL&d in tle 24*La6evt has, listed yaw m adiem fea• whwhthty hrvepaewiowAy putamral wwk. Mast mr4klttht survey- PkmtraLe each eTkma as die had ai your kjkm edge an o wale of L m I G v irh I-ff rtpreseWinp ilai yrru weme wtry satisikd Cmrd w-ould hire ate f{nr'indi F6:hW again) aed I repmmming that yaw were very wsjiLAfwd [and wnuld ius4tr hire tle firmlerdi%diuol agrinj. I f you da nor. hztic suitkiem 1murkdge nt pzs- perf6mmue in z puiiL!ulr area. Ieatic iL bluLk .md du! iunL Lr form uim be S mr ed "Il." PmjwL thescdpinn:CRmLr3i Sala h nL 8 { hill Conspki.6m Lole: # I uoxmh.:.- 2u2u Pmjctl DudSd: M5.DDD U&D PM*L Numrber nrNys:.4f6 ]try Carte 5s3ee be I Abdiiy io m7aeupt i c propel costs tmuu-mim L!hm ge 43rden to- wapep I ? Ahdil.ytanrmlimpr*cLsc [enmpcii awWinmw Ila S my eTv-.-Z. Ila 4 ry n oans -3ulrt a rue pcmr fin dw pmaccL Ila 3 I'm miccW Lam azdjbdiiy Lomtimupep:annnc . Ila jccL &iMHM11TJbW Icw wncnis. tmaJ inr,rri� f1mW pFad List LLrsno+« mvaiom rum%Ws. or gorg fe ward dnewmm-s-inn. ex.j '+ A ay to aJ y [c,muLwLL%:" an nemar.. mtnrmuL*m dCMfy Md st,_Luu 11,. I El ity ra msnagc ns s and "m poeied prMeA-. cjrLLLnLsmrx. I uy u w cadrod menu.- pWicrff, pm uidws. mLIm rem I nliaur., etc. Ila Cscrkl u4u wi. -rd wi L ILLMLg JW mnapmy in dLL kftLre (arstnmer �.iLs ronj. Ila 32 Co �er Coxvlty *0111110�� Chile® Partner Operator Farm = Rdwemb QvvAmsame Aefmmno Qui diomrnimfar A+kmm Gldlb CNumof Cam pmyRtgw tulg Rcfer:uee Iworyra:inn] "NCLAROO TOURS CHILE LTDA (Vmre of ln&urwlx He q sung Hewreiux m6n�m) 4enw:VER0,4K'.%RK LCOLLLhYJ:S Campany:ILANGAROOTOURS, CLL u.LTDA [l:ra1urmoongiicungre6axwequesrianns.LreI (IM1 ww'%Caonpmyranpk3nprefrtnre) F�aLJ:pecnoia[aJurimrc1siaurs,sl J-AX:iiiiiii= TelMhone:+162"Sm212 Colter Cow ly her, nnp wnwd i proons that aolll0c reitrarre mlbnual`or an Ilnm mid t6nr k" pmr ma l in to rsed ii the Tl Iia L of films w frerfmm this project. L ilc l ww of dw f'a Lpany bslad in Lh.- Sahjecl ahnre hu listed yor., r, a clic�- 6nr w hiro shay have preaiarLrly perch rred xx,ik Fkasr arnplcic ihr iwvr�_ I'Icare rasa each auicria so dLe hots of your kllon Lodge an o leak of L ss 1 fA i. L-.h III I gxvl ' ..iiw ma Mw v,,rr %cy sausiGed [and would hire lrt fi�n.'indi�Ldwl aLWiu7 rat I repreullolg HaL you ,itrr iKry wu.nc.fued [ar i utald Iw4c �In! L� firnLLndi4diml apainj. If you de sr ha.a suftkmbt.__.. Inoe ofpau pw mmmor in a paniwha sre4 Luw it UmLk and dw itemx farnL wit 6e xonred "II." PM*Lf3aaaipoian: SL=wr warkshs Comp bcmDow: S11-07-24 pmjmL OLK[W: U5D I." P1M*L NlrsLer arpoys: L ]him Cans So3ro-%3Lmbtco Lett IAbdil.y tomr [IgihtFMi m Is Imnrmime 49ea tosoopel_ I.1 AbLIiLy mwnt&mpmp�ise ojuk (onrnplcic on-urne or amIA Ila Qw1Wy arwack. 141 S rya Dons �ssvr Dix pwr an dw pmjwL I } 1'memomi6m mdabilktomauugepmonne. I f. 11roj l a numidrahm [cimupkLmd Joamnuds, firul In4dbNL, fLml pmdum Iurnnrr ,nsnieei: ma�rwls or gaims forward doomne ian,n.l I ' .5 nyio%trimillyamnm wr curnev inkamiabion dkwi,..a..._.,,,.�I;. ,. • .%buftym irlin.W risks ard dwApeitd pLjLh-..{1rounYJ wes J41 ., AbLIhyu f&nJrdmwrxn0 Wicirjinaaejros.IV .mguolias�eLe. J I am cwnon Orel Wi Lu_•uLg 2* oompasy In dw tulure[arLianmu mWs1kn.Inn 1. J 33 Co �er Co11v1.ty Chile® CLENT DESTINATION Coi[ier C6mvity Administrative Services I)cepatnent Procummeni semces lip rswn Irnr'or 5 Reference Questionua ire LUSE ONE r0 R,tl FOR F. IC71 J? OUREI) REF RENCZ-) solicitation: Reference Questionnaire for: \'I:WEI's Latin : rnerica Lira it reuliou 'hi (Dame of Company Requesting Reference Information) '1 nrcelo Kaiser V 1' AVIARLPS Latin America (Maine of Individuals Requesting Reference Intarmatiou) r ante: Alms(& is Popova (Evaluator completing reference questionnaire) Company_ Moscow Pro,jecl Office rut - Tourism and Ilospitali DcvCloptncnt, Russia (Evaluator's Company completing reference) Col Tier Comm has implemented a process that collects referenceinfornmtion on firms and their hey personnel to he used in ties election of(inns to perlbmi this project. TlteN ame ofthe Company listed in the Subject above Itas listed you as a client Im which they have previously performed m ork. Please complete the survey. please rate each criteria to the best of your knowledggc on a scale of I to 10, with 10 representing that you were very satisifed (and would Lire the firmlindividual again) and I representing That you were very unsatisfied (and would never hire the firnUindivdival again). Ifyou do not have suR ici ent knowledge of past performance in a particular area, leave it blank and the item or form will be seared "0." -,Crmw-r Project Description: 1101V Roadshow Argentina, Chile Complelion Date: April, 30"' 2O11) Arazil,'March—APR2019:Trade EvenF,Pit activiliesin aKtNn1'a� ' Al L S C1.. Press Luncheon, Top 'I Networking � snFo otS� dinacr ins AO + 1V'I'i1 Latin America 2019 poQaaDPht a Z pariicipatio4 FInmigement itrS AO. Project Budget:U5 D5$.000,— Project i umber of Days: 30 days°'9v ■ oct�P i i i 1 i E i a I Item Criler•ia m.us.[�ec�tZpletg- I Ability to manage the project costs (minimize change orders to scope). r7 2 Abilil) to maintain project scliedule (complete on -time or early). —Z 3 Qualify of work. YO 4 Quality of consultative advice provided on the project. YO 5 Professionalism and ability to manage personnel. G project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 7 Ability to verbally communicate and document information clearly and succinctly. O S Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. �Q 10 Overall comfort level with hiring the company in the future (customer satisfaction). — - — 116lal. SCOItr or aL1. l"I'Vi1S � •:•iPuaro-:n.taNrant zs.zuao— Co �er Coslvlty *0111110�� Chile® PARTNER MEDIA nrfrteit ' LjL"doim for. Avimgm C11c fl,.Lmc ed('.impmLy N&gLeslillg Rekmwe Whumaacaj AAmqz ewe (,,.mtc II t s K�qr .ing KekmterWomufimj HLw: AFidwa Tara Tranimso i'.tnfull5: La mi Wdes 15 Sa r_Lones (Py2kanrLmrpk6mgmiwawequrboroire) iE,AIU.,kif'ekWILpalLyarrpl-wLgrL&!imLaj Fboil: ddadd*Ladaexom FAY: Te ow 72z44111 CdlierCa.ery ha •onpin ndtdapooar dWLmllmL%nfb� hAnroton wi Il= mid dLtirJoey pa- M Loke wed in the f'If BOIL of firnS to pffkmmlrid pm*L The NatLte ort6!Camprrf 6Led iu tlLe Sdijwi r6 we ems 6ud }iota m o clieml fcr,Owih Lhey Jws pm•imdy pwbcnaal umk Please omrFIde the sarwey. rhmse er• rt 11. ciwn.L In LJe hest of ynhm kiLovrk4p as d mk- of I to IQ Ktl ID mpvmmb5g that you wem xry srisiU I•Lnd xnuld I w a Lam- fILm4LLdividual .Luml midi I reprembbi g the you -here irD wlsrisGM I•Lnd wiodd nr.cr lure L--• Ibuudidwal ogaiml. Ifytai k,sxhatssuff6dahtkmwkdeofpostpdfur&main.LprucuIa-xnw.lwwL-blankaLLLJdw,Iauor fem-hill be saxed"0-' I br nitlimt: _11J Ls.Uh1C@ CaFFkgML 31h -: I'reloa Hh4m: J§ojed Numherad fbrys I IS77y}y6 _X"yL 1m I -.yiomun*c- pro}+nonsis InnininumAmlWarclim lo saW). AhiLr.y m Lrtwmam JenJm sc u c fwinWie a► mte ortollyl, UP lya (judMiy 3Lmc &Mwps. on Me pol evJ lisiu S IILy L5 mmipe parmanrWL Y. a e nismi.45U•nis. 11 181 Produd 1wiYrlf. imac,� LtLm oak or�ning L�rrr.rddorwecrcmaL ex.1 I "y ic imrkmllyammmu• jikd &PEtuib= inlewmambe ) ancl wariadly. LD Ahitury la maimp mki aml L.oe evnmu I "ym lnlle i nbras toilepAwkek ims, [on R 1-I L luring Lhe wa*mym LW bLcum mmKm)erS.LILi ae an Conflict of Interest There are no conflicts of interest to participate in this RFR 35 Co ier county Chile® Case Studies AVIAREPS main objective will be to develop and promote The Collier County by promoting the variety of activities options of the county, designing innovative commercial strategies with tourism and non -tourism partners TRADE - PARTICIPATION IN TRADE & CONSUMER FAIRS Background: Two of the most important tourism events in Chile are the Ladevi Workshop, which give a platform which has the participation of different market players presenting their tourist offers, among which are Airlines and destinations Tourist. Objectives: Create network and opportunities with relevant market players introducing Singapore Airlines to the Market with the new BSP platform. Strategy: • Identify the Best TO or TA, who have serious intentions of increasing sales to ASIA. • Exponer el Producto como un producto de Lujo. • Schedule First Meetings with TA and TO interested in opening that Market. Results: • More than 300 Visitors and 150 new contacts, bringing with them 13213 negotiations 36 Co ier county Chile® TRADE —SALES MISSIONS Dubai VIP LUNCH — May 28th 2019. Background: Over the past two years, Dubai Destination has aroused the curiosity of several people, which was heightened at the time Emirates began operations in Chile. The Lunch was aimed only at Directors and Owners of the respective Travel Agencies and Tour Operators. Objectives: • Introducing the Destinations • Show and educate on the highlights the destination offers • Approach Sales Potential • Expose variety of target segments Dubai offers • Understand destinations with which Dubai competes and why • Explain Expo 2020 Strategy: • The strategy was to offer a lunch, only to the Directors and Owners of travel agencies, and during the Lunch, to present the Attractions of Dubai, plus a brief presentation of Emirates Airlines. Results: Participation of director and General Managers of main Travel Agencis of the market There was a high expectation because, even if we know Owners usually do not assist to this type of events for schedule reasons, in this case even though some of the invitees previously informed they would not be able to assist so they made sure to send a representative (mostly Commercial Manager or General Manager). 37 Co ier county Chile® Leisure Cocktail — May 28th 2019 Background: In the last two Years the DUBAI destination has grown modestly within the Holiday Travelers of Far Destinations. However, one of the excuses for which fate does not grow is that the Travel Agent believes that it is an Expensive destination, too far from Chilean reality. This is eventually transferred to the passenger, who prefer to spend less night possible in Dubai. Objective: • Introducing the Destinations • Show and educate on the highlights the destination offers dissevering that it is an expensive destination and not accessible to the Chilean reality • Approach Sales Potential • Expose variety of target segments Dubai offers • Understand destinations and reinforced with which Dubai competes and why • Open new opportunities with travel agencies that has not sale destinations year. Strategy: Cocktail followed by a presentation of the destination. Agencies were grouped in tables of 8 each and participated in a "mission" to develop different itineraries for a variety of target audiences. The itineraries were evaluated and one table won best itinerary presented. The prize was to participate on a FAM Trip to Dubai. AVIAREPS took special care to Seat together in a Table to those travel Agencies that could be more productive for Dubai. Results: The Cocktail was designed for 40 attendees, however 50 people were presented, so an extra table had to be put together. 63% of the Guest where included in the list provided by Emirates and Guests who were not e confirmed for the event arrived anyways, as well some who were not invited arrived with someone who was in the list. Mice Breakfast — May 29th 2019 Background: The MICE segment in Chile is still a relatively new market which so far is being handled by groups of agents. Dubai is a destination with great potential for incentive tourism, and this breakfast invited to strengthen Ties with those agents who, while not defined as Incentive Tourism Agents, if they have done this kind of Tours. 38 Co ier county Chile® Objective: • Introducing the Destinations • Show and educate on the highlights the destination offers as an Incentive Plan • Approach Sales Potential • Explain Expo 2020 Strategy: The Breakfast was offer in an Early Hour, so mostly of the expected 15 travel Agents invited, cot During the Breakfast there was a presentation of Dubai. Results: 13 Agents Arrived to the event, assistants were people key of MICE and groups. It is important to note that assistance was quite good since MICE in Chile is a new market and still under development while being handled. The 2020 Expo Dubai was very well received and there was much interest from the guests. PR — Special Advertising for Specialized Journal "The Travel Agency" Florida Special. Background: AVIAREPS Chile, It has very good relations with LADEVI PRODUCCIONES, one of the largest producers in the Industry in Chile. Therefore it became a Florida special and managed Miami advertising, even though it is known by the notikcias that it has a Pic of Contagios Important of COVID-19. Objectives: • Reach as many Travel Agents as possible, to maintain the positioning achieved. • Moving out negative advertising caused by COVID-19 39 Co ier county Chile® Strategy: • Creation of a Half a Page ADD (Provided by Miami) • Show Miami forgetting the COVID Problem, with its crystalline beaches and relax moments. To Show MIAMI is still a destination that despite having some services closed, is still in operation and you can spend a thank you for a moment.) Results: • 1 reach more than 5, 000 Travel Agents. TRADE EVENTS—Trainings & Sales Calls Background: mo4grnA Ism M Y mPggn � � yL Y fi/alde II inmb�.�� aP P�aa AVIAREPS Chile, acquired the Commitment to Miami, the regularly organizing Sales Calls and Trainings, which are usually made by offering a breakfast or Lunch. Many Times these Seminars or Trainings are organized in the same Travel Agency. Training Lunch — May 4th 2017 Background: There was the opportunity to hold a joint event with Copa Airlines, in the offices of this airline, where the most important players of that time are invited, regarding Destinations. Paradaise Coast had not done any training until that time. This was only a one -day project. Objective: • Introducing the Destinations • Promote Paradise Cost as Affordable Luxury. • Approach Sales Potential • Understand destinations and reinforced with which Naples competes and wl- • Open new opportunities with TO and TA. Strategy: During the Training, a Lunch was offered that was focused on promote the destination and how wonderful that is the Gulf of Mexico coast in Florida. At the same time, promotional brochures and give aways were distributed among the attendees, and for their part Copa Airlines talk about how it was possible to get to this spectacular beach. Results: The concern was introduced among the attendees and at the same time TA and TO contacts were obtained interested in learning more about the destination. 40 Co �er Coxvity *0111110�� Chile® Training Lunch — May 25th 2019 Background: During a Sales Mision in route to FIT in Buenos Aires, the west coast team of Florida, organized two events in Chile: The first was a breakfast with TO at the Copa Airlines offices and the Second one Lunch at Some Hotel, which was commissioned to organize Aviareps Chile. The requirement was that the Travel Agencies or Tour Operators, with whom they would go to breakfast, should not be repeated. Objective: • Report all possible destinations on Florida's West Coast. • Expand the Network of Contacts in Chile. • Approach Sales Potential • Promote all offer in Florida West Coast Joint.l • Understand destinations and reinforced with which Florida West Coast competes and why • Open new opportunities with TO and TA. Strategy: Tour Operators, who used to sell full packages to Orlando and Miami, were mostly invited so they could learn more about the advantages of Florida's West Coast and see that it may compete with other paradise destinations. Each of the representatives, had a time of 15 minutes of presentation and then delivered different gifts from each destination conducting a contest of questions and answers, so that you could see if there was attention in the exhibition. Results: .r There was a good reception from attendees and was shown interest in the destination and expanded the network of contacts. If there were then many requests to repeat the training in September.2019 41 Co �er CoslvLty *01111110�� Chile® Objectives: • Face-to-face contact with more than 1000 Travel Agents and covering the three most important cities in Chile, including Santiago Deliver Information and Share a Breakfast with Agents. • Create a New Interest By Empowering Your Emblematic Neighborhoods • Deliver Giveaways. Strategy: • Train Travel Agents with a 20-minute presentation, covering the most impo Automated Quiz of Questions, whose prizes were giveaways novel for the Market and courtesy stays of tour operators. Results: Face-to-face contact with over than 1000 Travel Agents and covering the three most important cities in Chile, including Santiago. TRADE — CRM Tool : Destination Newsletter . . GREATER H CONVENTION & VISITORS BUREAU FERNANDO BOTERO EN LINCOLN ROAD Desde el pasado 21 de noviembre y, hasta el 31 de marzo 2020, quienes transiten por este sector pod ran dIsfrutar de 13 esculturas del maestro colombiano. Algunas de ]as escuIturas que podran encontrar son "Adan y Eva", "Torso masculine", "El Rapto de Europa", "Leda y el cisne" y "Pajaro". BAKROUND: AVIAREPS Chile, owns the CRM tool, where we can access our extensive Market Databases, and send News Letters way to keep our Customers' constant information down to the market. Backround: WARE Objectives: • Keep Agents and Media informed of the news of our Clients. • Maintain a statistic of market interest based on information received. Strategy: i . I • Send at least once a month information to Agents to keep them up to date. • Cada News Letter va especialmente disenada con los parametros del Cliente. • Databases are always being updated. Results: Over 50 newsletters sent per client annually Successful opens over 7S% Over 200 new contacts added per year to the CRM data base 42 Co �er Coslvtty *0111110�� Chile® 1. Company I Registration BR S O4rwrd+4�0 TdiYvq. rwr canrrtlar.d 7 237o OrCA9 �tro�[arYwr.i.Lr [f C'"M►'MOLI q/ �y+go RUC1F a! &raw Copia de Inscnpaon Registro de Comercio de Santiago Et Conserrador de Comercia que suscn0e certiRca que la inscnpd6n adjunta. correspondiente a la souedad 'A►nareps tine Ltrtutada', y que rota a fo}as 50517 nurrwo 35005 del Regtstro the Comervo de Santiago del of 2009. "t6 conforn+e con su onginaa. Asimisma, certifica que al margen de la cttada insuipci6n no hay note o subenscripctdn que de cuenta que Los. soctos ❑ acoontsus, segun sea el ceso. le hayan puesto t&mjno a la ux*dad al 15 de enm de 2020. Finalmente, certifica que to tnscnpcjbn ref"a no tier mks subinscnpctones o notas margtnales que agLKA" wXkbdas en of documento. Lot derechors regtstrales correspond ientes a esta c4pW ascmWlen ■ la soma de f{.600.- Santiago, 16 de enero de 2020. caratula: ISS17846 AM■■I aw.r. sift" aw.r. Pw = am wt+lwa= awl tw ftei r 4 ARE"& Caww w.w�.� elli fL0 oww w " "oft" ra UMW w WON M arrwnft MAR wwawrwras 43 Co �er Coxvlty Chile 2. License: �s PATENTE MUNICIPAL N° of FOLIO IAO r2 I— �� . ❑RDEN DE INGRESO MUNICIPAL Tranalrrtamai NOMBRE AVIAREPS CHILE LIMITADA RUT 76-077-718-8 DONIICiLIO BADAJOZ 45 OFICINA 1701-S. TORRE S. ROL 263.249-7 TRIBUTO PATENT9 COMERCIALES �'E RIC7 L�0 2DO.SEM-2020 f CUOTA PFUMERA CAPITAL: 49.42A.607- CodlpaSll: 630A000CI111.SIEH.NAC_:0,00 OFICINA AOMINISTRATIVA AGENCIA REP.LEG: S855586-2 AMA MARIA FONTANA DOLIVEIRA- S Y ORGANLZAOORES DE VIM ES DERECHOS VALOR FECHA VENCIMIENT❑ DE EMISION DE PAGO Fd-ldu nidpal 8.815 Fdo. Comun 16.371 011071ZD20 3110712420 R TIMORE INTERNET FIRMA DIGITAL VALIDA dyyirt by ��6sjec 3 *� SUBTOTAL 2f i86 E '� INTERE5ES f ca FIRMA vAuDn Cad.Verilicaclon_ 0724902633006LC9020022G702 TOTAL A PAGAR 25.188 J 3=72"o 40CV►fEH#bCONP:AmAEtLGTt?OmiCAAvW ADA—.Lww�lUrdWkdeFlnonl 44 Co �er Coxvity *005" Chile® 3-TAX ID Registration 2020 NOMBRE O RAZ6N SOCIAL AVIAREPS CHILE LIMITADA DIRECCI6N PRINCIPAL (CASA MATRIZ) APOQUINDO 5553 91 LAS CONDES RUT 76.077.718-8 S;; IIIII 45 11111111111111 760777188 Co �er Collvity *0111110�� Chile® 4- Company Insurance: AVIAREPS Chile is currently covered by the Global Insurance Policy of AVIAREPS AG (policy is being submitted in this process). In case of being awarded with the contract, AVIAREPS Chile commits to contract a local insurance as per Collier County's requirements. VERSICK"tUNGSSCNEIN Verona" ggchaden- and Bemieha+leftpfYehtversmKmung Nr,: HV.VSH,912427S 7k1rungsnehrrhDr JAMAREPSAG Jowphsotalslr. 18 80031 MONCHEN Veralchartea RI*Iko; RepPhBvdm1mdlenaUeladargen gennMA -Besan de6mri asrerelnberun en' Varsirharurt,g#umms; se Vermdprachaden-Hsnpnic&tvergidherurg {2 • r$Oh masimlertis 1: 1-WObM.0010r VeemOgtnSWhAden VW drerul.Osjahrt EMe MSe unMromaen - Ugenadrhden: E 100-ODO.00 W ftschadgung aderZerawung der Arabs" 810Q.ODO.DD FWVertrauenssch9den E 1WO04-OD Firr Elgenschaden bel Verlust van Dokurnenbm E 10OMOO for Koslen bel ReputsumisschdIden - E 10O 0O0,00 for Vartregsatrehe wegen clef vewlxung ran Guh0nhabrngepAimien - 6 100.000,00 for Koeteo 9trairechtllaher VertekFigung Betriebe-Hakprb2k weraretierdng E 5-000.020,00 fir Peraonen- and Sach%�h&W [i ft Mrsbsachaahmen] Fast -GB je 1+ergmarungsl'an E 1O.000.00 FU, V44fm6 s Aden Fes1-56 je varglDherungeisll E 5 D00,00 For Whschken Salhsthehalt: Fe" le versleharuagsrall E 5.00D,00 Fir PeasoneoKhmik n Fee[-918 je Vercichr9ruAgsF 111 E 115 OOO.OD W SdiWa r Vor C,enjhlem M aen USAXanada E!t.N der VersrchrrmrQr 1.. anu 201$, AWMUFAkf ii"Qhuunp: 1. -00 U r2422, 12OQ Uhr 1�Od hr NAth#le FYINpkvlt 11. Ainl w 2020 LirarWcherwgAh"IMMUFMIUn- Praieesrons by Hleeox Bedingmgen W?2013, BesOnda% Dedkungaveredr6arun n lhnotr IFalrmr 1Vm1 I Mimdastpea.nie I Frb.niq Urinalx weltwelt E 132 M M78 [ahne UsAixanada Ums1Ml¢ USiVKnnada; 1.623.100 22 J*hryrrralApF4Fntw lfrrtlthrrungeiie� F 31.1 19.00%1 £5.9 £ 37-D Schademmoldume #n; FI19COX, ArnuftbraOe 311, 80BM Aionchan T +49 4 99 546$+d1 94d, F *49 f0je9 515801 399 MUmCW. 16. September 2019 Seise 1 von 6 1Yreak 6A Adr m Fe hkf $1 7.4e WA@ *d ae a+ 100 NtlAQW gArrD, hLgno ehMMUk Nr n,4k"os.aoa„ae Wupl6e�adrdkrW b4vhWnd ENn kikahhw & 11.wpw4m NWEh nHPA Z111120 wwx.hbadadl I1+1*+ LUPK'kq b(u4..vn Wrmdir,q.rYtlu 1 dbd.l f 6*1Edr C—A— Yi emu' — ----- rr.V,J W*DE r F M& r Win nwNr d.tm.maw.s.or,.Fiwa.w.Ira�ii.`aar..,,+.+o�*e�mv.ra,.rr.....�u�iran�.r�o�.n i.i.yKrryF 7w.Y��ov.a� W—SA- 76F •.ar,+„ha r. 5ar..dr.'Ma r—bM.r-M—M—Lur S M.U—dr tw...np.,. ky'W-Eln.M+ MOM rcuNm7.•l •—R Vrtk*rwt� rr "� 8�1l 1LLram H. YY M.. 46 Co �er Coslvtty *0111110�� Chile® A. H I X VERMICHERUNGSSCHENN Verrndlgensschaden- .Fnd Beteebrta �a+ftpilrchtMerarcherurrg Nr.= 1 Y.VSFi.91 24T73 Hh=x -5A Nlederlaesfung (Or t7rtI,I"fond Ht3UpI"v0IIMkM1io1bf; RabgdUiMrich , wncnen. 18. $womw 2410 $+b "rdon bwft k won: AMEXPoal AG kn Mittelfeld 1$ 7W26 Huggingen 7el.:47M r3640-0 Fax- 3 V3840-22) 8eit3 2 van 6 HFacoc eA 4-" +rru uftne 01 T•40(%w N libel 1P} H kKW wxut Flr D*umetAwm OM* ML„d,ar� / •10 {�7�9 M 14 01 'ED 4FripR" QIkWkhftW 6r,6e wd ENmom WaIMNL do Rehm Dkwkh A-*We+eIM MDn~HFS Ma= YFAW Nr[aKd■ FY,=-0.5 h- n Urb+G E+MWVVO*�li*OP&444-fN-NO C-OWANWW*J+ OknF-N*4OI WMRV. H+ioo," N mhqwIm b, [or�rroil dr ia111Y U�'17or1 � w4 L..+n+.h .vqr ail raf++w1 e71a6'14 W�F l++�W'w 4�+ ar•� do xwohk.� ar Fr—x3cr.w.,.,.J:hrs.w.mm4e.Is+.1ty.{va4�akrt�tyt.nL,- 9 41V++��aMwwr►y��w HalrWrsevwaMwcF+d+C+c�.�w�rx ati.,u. ltica,al., rl+a, r, w.0 w +`wrFkrNrn �41Rw 9cNril rq+µs k W New wear K�ri Yen rAYr. 47 Co �er Coxvity *0111110�� Chile® 5-SPECIALIZED EXPERTISE OF TEAM MEMBERS AVIAREPS CHILE TEAM FOR COLLIER COUNTY Miss Clavarrieta has been in the Aviation and Tourism Market for more than 16 years, acquiring a wide knowledge of the market in Chile. Her career began at Delta Airlines, becoming Agent of the Quality Technology Team, where she led various projects. In 2014, she joined the Latin America team in AVIAREPS, developing the Customers for the market of Chile and carrying out different projects for different tourist destinations. In time, Maria Teresa has been able to develop strong links with the main players in the Chilean Market, achieving the important position in the market for AVIAREPS customers. Maria Teresa Masters is fluent in English and Spanish. Paola Puccini Tourism Executive Josefina Tovar Sales & PR Assistant Maria Teresa Clavarrieta Sales Manager Chile Commercial Engineer with Marketing Specialty. She has 15 years of experience working in the markets of Colombia and Chile, A year ago joined the AVIAREPS team, having a prominent role in the introduction of new clients in the Market, developing a strong relationship with the main market players. Paola has extensive knowledge of the Chilean market, which in turn gives her a broad business vision and a special knowledge to detect emerging niches in order to introduce a particular product. Josefina has more than six years' experience with tourism industry. Starting with group coordination at Educational Tourism agencies, she joined AVIAREPS team a year ago as a Sales Assistant taking on operations and supporting our tourism clients. Josefina is responsible for coordinating our events and trainings of the agencies, with a wonderful professional approach, that makes her an important Key in the AVIAREPS Team in Chile. 48 Co �er Coxvity Chile AVIAREPS Brazil Synergy with Latin American Offices; The great advantage that Aviareps Chile has, compared to other competitors in the Market, lies mainly in the unconditional support of the Brazilian office, whom already have the experience in representing Collier County, so we can have a better vision of how to introducing the destination into the Market, with the integration of Aviarep's professional vision and the Collier County Objectives. CONCLUSION All the information provided, is a brief history of what AVIAREPS Chile has done, in favor of the development of the positioning of the Brand and Constant Development of its Customers, translated into an Increase in Visits and Sales of the destinations. AVIAREPS Chile, makes use of all the tools that it has at its disposal to achieve the general objectives as an office and individuals of each of its clients. This has consequently led, to the fact that the Company has a prestige in the market, therefore the tour operators and customers know in advance that the products we promote are of first quality and reliable, for the fact that they are represented by AVIAREPS Chile. For this reason we consider that we would be an excellent partner for Collier County. The Chilean market has shown they are really keen in searching and developing new destinations to offer their passengers. We wish to extend a special greeting to our friends from Collier -Paradise Coast. 49 Co �er CoxvLty Chile® Attachements: 5- Client Reporting Sample: Marketing Report for China Southern Airlines: �► �a �Jr !9 CH-50 -ERN—NE$ SALES Sr MARKE77NG REPORT - CHILE - CHINA SOUTHERN AIRLINES APRIL 2019 STYion' Report n�Per AIY>ElY1NY5 CJ�[BOIMAnn11QNY A 1L 1019 PARr�GINY Pleparea by ALIVI[PS nH�E 50 Ct11NA $OIIRffR!. NP�N[j MONTHLY REPORT CONTENT 1, Country Eccoom is Activity 2, Local Industry Information 3, MARKET ANALYSIS 3.1 Top Airports & Airlines in Asia 3.2 Competitor Pricing Landscape 3.3 Competitor Commission landscape 4. Sales Performance (lip to April) 5, Sales Channel —Top Agents 6Administrative Activities 7. Sales & Marketing Activities 7A Sales Actions 7.2 Wirrter Workshop Ladevi H. Suggestions I Recommendations 9, Activities Plans for May Co �er Coxvity *431", Chile® ® # 1, CoumrvEchnomic AnWRv At'rtz mwwraypoliryracting,meCouncil -he [entml aanN dfhik agreetl m keep tM pdicy'arlrest mfeata%. errall,, data powM antl labor martet in the V3srrpi:eil m Me,9aide. In dw eumzme mtl mba, were a m � betmr Man egwsvd, bur wM olbm indomrs Nat sfowetl worse periormanre than amicipaced pemePolbwing global trends d tM Pam few tlayz. Metllvm aM long'tertn'imerest reres Ease mtthatl —m mwemems in tM most recem, hu[ its 1-1 m sal .1 lower man me ex'adng az tM rime d tlw precious meeting imi i owa over an eapecmlin MelPOM in Manh Thh world respaxlmmefill dmiN�aeri,nry andmnw dme moreadazilezemrs.On tMotMr Fond, tlw rest dine sxmrs M1az eMib'netl a pedamarlce mmiz[em wM pmJaiom, in particvkr me IlnkMm n mpifil amM hae Mm,m greamr mlatiliry, lan�em reman onead asd rn besem (mmme ewlnti¢� damu'ty frmn mrwNraim aed cacaos Private inFladon emecarbm zhcw slight tlianges. Entl of Nh year rtl ae year wan are sanething below 3%a year, while atwo-'yeartertn remain around thatfgvre.TM tler'aion dme Golncil mmlderetl i o ion a¢umu in a moo es n su r�galty noddy Ne s ar assesmens. TM1ererme, estimated Mrtllw lows[ leuelof illation,and in gospels, requiBm maintain rtonevryztimulus fora longrime. The pmj— Inflatia h locemd at 3%on me horieon d twv years. The minuar kr miz rrweting d 2. Local Industry lnformahon i Despeger com risks the taudsm business aM agrees to purchase Nejes Felabelk far VS 527 million mouemen in a nsm cress in m ore as la Cup sigmtl an ymanwm N sell I Falabella m Dspegarmm, an operation Nal also �mludes a g a ®-Po 7�r!�'J raw in mmn�mrcHPmwn raMernramf�mMe patyear, "sacs Al®namdlmiar, cFod Scars. �'iTS Ykd ABy$ AI9 3. Market Analysis 3.1 Top Aiq ns&Aidines in Asia TOP 10 AIRPORTS jT!P ATIOM 2019 p III, reLare��a�nmMn��n Market Share 2619 for top 10 destinations to Asia �I aH see a¢ am aw an aql ale ary 51 [HINT N%)SHFR\AIRLNES ,J real alnance. rw rea"rtetl by oeape�r on Maday, mevanaztmry wopk be mpnxd mr a wml of us 5 2] million anawouk imlvtletnetramfwdl0meof Falabella'strmNf iwrloal operadorrsn Rlile, �Inm mans agwrc�n.l+m ue �edtl�e banasnren:e.me �w g pnmea��wae� Mearmfiik,Yiajes Fabbellawill maimaln Cw d, its rletworkdphyslolsmres aM R tl&p phmomn, m enhance suppty d pmdua d sawceshun Dspegar_ Thha�e allows F.1-1a OM.mmm�.1 oMerb —iessra, by alien�rg [ ram�911ergrcup M fame beraae for astomers, me agreemem will allow a¢ess m an enhancetl offer d prodcts aM vavel aM—bm,mmngh an 0mnprhanrel renaoe motlel IoNine, cell cemer-d physical smmsl I na � mr, tlwyona¢esaismme�. mnmea¢,�mnlamndcMnpnin�iMeFalabella lq-alrrpmgraml. bom in Viajes Fakbelk aM In pazpgar, az wdl as an expantletl oXer of pmtluctz kr exchalge dCMR Poims in Yiaje Falabella. The general maruger d Falabella Cwp.,luan ManuN MatMu, erpkinetl thathwn the subsitllary, whlcM1 i s Yaps Falabdla, •we sell mrmb=Vespegarm eapabil-ram po p , aka rau ammt gn dNayalry Por Flz part, me CEQ d Pespegar, oanidn Scokin, highlig— me agreemem aM sak mat h will s4engNen Ne suppty d finaming mr Me mnparry's prctlu-h_ • We. del,gh" m M1aue entered irrtn Mis agreemem wim Fa 11l whiA will allow az m (uzlc svaigrinn wr kadrsfip position m Me Latin Americery vas J ma— Also, me mmmeroal al l'ome will allow us m strangrlaen wr fnanmg oHerir� favour Pmdu— tan nemire m ennrte[, qe m10 muntnesn me region antl rs shires are auocetl ata pn're d L15514on Wall Rreet. i IATA announced the resuhs Mglobel passenger vaffic, the report showsthet demana [measured in pe ssenger kilome[ersl inaeesed 3.1%, comparetl 10 tlse sarce month last year. Thh was largety tluem ma F....r Mliday tlau, whkhfdl alrlmstwse monm lataman In 0P18.On a mllyatljurtetl bazu, me vntledpnggrowlh reee haz nwnairetl relati✓ety dablesince Oembar 2p1B atm Am�al¢ed rhymm of 41%_ 'sVM1ie edRrgmwm slowwdemsidmbly in Manh,wed mtseeme momh ass M1ighligld lorrin ran d 2o19. Fkweva,me emmm�imntedt M1as become mmewM1at kss fivomble, az the IMF M1az recarFy cHIN0.5W11-ERi NRLNES 32 Competitor Pricing lendswpe Fare mmpks SCLNRT 42E0 3]93 SCLNRT 8115 T219 3]f{0 azs3 3290 9n9U @pip 5fa-HNG 5115 6250 SfA-HKG 9719 ]630 MSp 3a53 4550 9n9U 35g9 3.3 campe[Rw fnnmrssim larltluepe r Lorn�on n!0. MywiN ]tqF [o 1i14• laiF IVA hptv5% 4, Sales PtdormarFoe (2018 VS 2019) E2 Sales Perfdarnancef 201R VS 2019 z<oNsm Up to Apnaava mml lvI mtW ' Apnit 5n Co �er Coxvity Chile® I I Ih911 X 1.4 4ti iNl 11,k5 lUY.LLRY SL433 338is Bill fEg11WY 4EM 41wn 93Y bLufH 4ll k37.709 lilm TiSxn;lY iM.M2 279.525 iSOM APIM 3&= SE.SG2 L5M 711fuLppt. nPW ]SLi 2AiA7 17ki Mry Pallrts� • Thw•iSa+l4 mtranLY.W IRxi13019N ]Bi8 • Thw•i...alanjiwNhel9bkr L1a9 canw,•lu 2P-6 p.rlwma„w �. Sales {hp nnrl—'ap €hilean AJicnts h Oawl }Spud. AdL4CIA IJxYi DIM COOLh -LSdr kiW2 2M 2SU ns886} —60 Mu, aam 10b. MMJ LY PULL TIA•Ii 321i M. M l.an TIA•ddMukM 2.09 4!• r390117 ldhUg RObkTl ruu r• a•an 4i• M WAI6 fi—ca vL•YS 2.UL {!• MUQL MUD" LUS Ti. Oma 0.176i a.SM T7TIL Sr1d2 C1R.9 YJl'IlL1E'. ARLHS 1.+ F'1— • f1k 71\of IYF F.r....tl NfHx Y.�tl,. Iry, >f aY.l lL fu lA•q Y,fBikA, fi. Administratiuc Aptivifin lManthly duties] • Grm.r.:.Ilr..r.,Jr.rn.rh TOP r:,afrr Ja.rtnw. • F19R vu. wr.ulal•i IAU uIwJn • fuYA rr,r v,xu, T. Sales$ hSarkctinc AptiPiGes I_1_Sak3 AciRa..s & r W ntornarr,•ni P—d Agencks Vwtcd this Hrnth. DATE AGEPWV AL'llkfF Y Apd 2f19 Apt U—S. Apd 2119 Mandr Tow AAA 3f19 &'WToump �'SOLf4il E11:9AG f, AAA 9f19 KGMYI3I. FrCdLat FNwntaMen April Q19 c— Sarvk`R W&WE&UGM Apt 4119 Apd A119 T-1,Rga Uq=&Frrnw- 4G w AAA 9f19 C--i3- T811R Prad-t F—cninRrn AAA 9f19 l7Rrpppa' Apq 19119 1Jlnd' TGLr Apd 11119 LA.7E11 TAMER W0fd9H0P Apt 15119 gmpQao Teas Apd 1 d119 13R AGM Dffl3Nj;1M Apq 17119 B59M ISo1R7p FroMl; i 6 Apq 17119 QM SU'l Fran YIR6 Apq 17119 c:-P,.-I3lp90ua SU'roFrani.— Apl 22119 Preduci PTuwniollm Apq 23119 ANDS, REPS AM. Sek.S4IM- Apq 24119 91F— Pradl ltdN CHINA $fRlil-iR.�PJRL NES n aTL er.Fkpry Af-TIlATV 24119 Ponomericono kris Enforce Prod 2dkris— T er lrFa ea Enforce Prod 251i9 MundoTwr After Sales Services 25119 enaio Turo»on S.Mng Problems T2 Winter Wwks1w Wdevi Atie.d.-- 350 Place: Hotel IMerwntinenral Hors: From 10-00Rm to 14:30 W rter Workshop, is a mewing a Iready obliged TO and travel agents. For Q, is advantageous site since it on wide spread brand awareness and knowledge ar avery low tint, all relating to airlines ne,4s and generated new mnta[ with travel agents. Tnditiwral ly, ansing in these Workshop, has tle ell— oT seen C2 as an option to travel, with the impad on .ales s'mce it was more tl.m 390 atoendees with this dyne mk. 52 Co �er Coslvity Chile Consolidated Financial Statements AVIAREPS AG O - W ab �r iD �} T a^ Z 4 ^3.V� rytu I� t6 [n Q w � c5 cS ci dari4 � �= _ a A trynt�Wr m � �'o�i r r�i �r1 �fY r m IIA If1 emp � Iti Ise C] �{ I I I 1 1 1 L I E S r ' m 0� w x o i— rrLL27 53 Co �er Collvity *0111110�� Chile® ALVAF&ps AG, Mmkit asj j)1 jm =1"1m.em v� 01,04-17- 01.04.17- 43104.1a- 51.90.2U1& 11.02018 5I.W.201a PeM#a0 O*ir%a N" UPS gun RIF CUR EUR SAS D.IJF 1d9, sS 143.141A44 1U802J9W(I iltrer tlp�7fi�9 a9prr.4 D.7 3.71D-150 Q2nm6 7, w.Wo [♦a¢t 91 Se1es 03 -%DAI"n -90..45f -812WIMP om*FPDI s 5B,141iD90 8"111017 46019A17 PC-m0NB m"*& ab Wagesald Btllpdes "1�N5 -ffl.247,397 -207,317 D) OKAn kv aa 4b79,N2 A,C7$= DA -p,317,518 -27.V74ftM -27.97am {D9pfBI`;fIQr19n in1aloble am L+M-KmaRcw Rucis C-� •1;2BEy19B -1,4$3,299 •1A532N QN—ap—A-r9&"no& ❑.5 •18.ds3mk �13,113.ml -181A�? a9.8S7,PE9 42,567.9iS ,42,567,373 1.XB9&711 11,961$d4 17.461ib" jPWMc:i9n5rwrilils D.G S%192 G O 6 09.0.mwk liftami lasset 0 •58,5moo OIhBfir�Brsit umtarrc+xziu 0,6 114L964 1N.E90 IM.m bll4er#Aer86t#r5�fe[penee6 U,6 1ba i,E9i -1,6d1 1168 3" 44AJM 4A.4b$ mx7jan 12,4BF3 C= laae5onkwW4 Ck7 3.1A&t113 tii,ldd ip 3,1d4,313 Cmuo-olldated MelInwrrle 1� �.33i.739 - 963S7." Ihnreal' M MImtFkWD 81 11.6 1,Be'd.3?J 1,Q�],Q91 1.f.0$29D rWmf 1nn;"94 D.6 6,262,444 54 Co �er Coxvtty *,4111111", Chile® AVIMF;PS AG Ra�onclllatlon of Cansa11dalod No-tlrtcomo ipr the period 611A.2010-31.M.2015 Gaimideted nil 1wcline � R} In the to low rig perms to be rcgroupad in pf*& grid Itee :P.abamenk { �} i raWir5On iFfernlr r40 (� Ihereor parl m n rNy I16e•eet (C8) Ihgtol.or Psi I nnjdfM� InLG%Bt �Ca) Tatal consalidaWI nM Income V2A 2a1&19 Prrr Lmd )W EUR ELM 1111,432 -519.WU 184.432 -519143C 4413" -' 28.395 $:3S.OA -M.705 y11 Z 8,032j," Lhereor peat rt FKffhy inter-w ?Ge) 1.57a772 Wkw Iherecf part Fn*d�r inows; ?C:Ra 9.3al.99C 7,97IL7" e;prnings per Edam .IrylilU%ri EamNngs 3er sh:it 61 CM am 86.'dt 091 5.85 3.96 UPMuled Fpm nrs nrr stiMa *i CMMM sixk (�'r 0.85 7.96 55 I-rCounty *"All", ChH e' � � . � � [ ■ § ■ | i| is , � 5 � E � 2 � E I 2 � � � } ] | { i , � ■ � � ! � , � u . , | � � ' $ � 7 � | » � � ■ f } � k % ¥ A � » ■ � � 2 t � # G � 56 Co �er CoslvLty *,"WIP, Chile® AVIARCPS AG Consclidmted Uptelnenta of Cash Flow V5 24115 2018 FUR EUR NelINX(M 1O.B71,030 9,351.739 Deprwpoan rn Irdmigbia flYa1 h9ig" god tJs 1.256.1$0 1,45J.H5 AmodBdon on lWowural As#ft� 4 0 Depffciftacn R,,Emal as"ls 0 °a9 W Inerow en brig iftrelb u da A$X1 110a,5M Olrwnon wghh-KwN"aparaaiw-na 17d.573 •kQQSI3 Loan 4n akpdsel t1 fM-UJn-W. &&S91e -B:525 °�i iRuemmin shr:tarid mi&M Lermawueta IT."e-3 1.DN,214 I RvqmW DWaasr of 1r3Kle rece xsbW 1 9!4 i , s�5 11"'3W Ir O*Offt"orIM1e a 94k'8 1'l9B083 1,705. $B Cash flow from Opereting actin LWs B,7a�,�83 13,g83,166 • NO Iriowa out Of oFirdanQWtmic lai gi}Ie anew 36901 47.*W * Oasf. r. ,a v3 apt rf d'sp: sal or'rignoial nWs M.07S 4.499 -ORsh out ows auk of imm!d'reOLs in IrtargVe 9ro ITm ihlc ossols -1,43fk,4* -1340.440 C BBh Outbwd out qF irrawLmo-lls in rrmrcial 2s-S3'3 -206,5555 -67.rS • Cm! !h {}uL %,& lar Lhe pIXCtwm of conso Halod aairparius -VA 573 D Onh Flow from I nMesting activities ae -1,3",ses -Cpah Yrltwe'3 qyA 4A copild imxmse Paymm'ds Ib #luc nOkIAH, ° -d09-7,8-'M,:5r21 Uf sh lnfle+n yA0 bpW willies _ 0 'Cash HOW ftM1M f naMing acblvltiaa �,�46Aoa x,a#o,�ah Changa iu r0 rind cash equhvalent5 ' C&r h &nd C90 43rriNalnrts aL hLL begilM rip 01 gear .31,2413.M A.1191,227 Charge hi rmi"C��r egUrYaIRr115 OUc to rhurQns Ir rW OrCOADOWIMOR Ord tha, m in ojr naVCfCpbhc.quvnInnIs. CAGh Wd cash eq u ivalelntsat th C and M year 31,¢35,G7J3 71,3�6,77U 57 Co kr CAM"tyr A.dminm awe Services Depatneft Pr inerienl Services DjN ion COLLIER COUNTY BOARD OF COUNTY COMNUSSIONERS REQUEST FOR PROPOSAL (RFP) FOR LATIN AMERICAN TOURISM REPRESENTATION SOLICITATION NO.: 20-7776 BARBARA LANCE, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIANH TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8998 Barbara.Lance@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 20-7776 PROJECT TITLE: Latin American Tourism Representation LOCATION: PROCUREMENT SERVICES DIVISION. CONFERENCE ROOM A. 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 DUE DATE: Au st 7 2020 a, 3:00 om PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST. BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: httns://www bidsvnc coin/bidsvne-cas/ INTRODUCTION As requested by the Tourism Division (hereinafter, the "Division"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County') has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. Historically, County departments have spent approximately $200,000; however, this may not be indicative of future buying patterns BACKGROUND I fhe CVB (Convention & Visitors Bureau) has identified several Latin American countries that have the potential to bring large numbers of visitors to Collier County. It is the intent of the CVB to establish representation services in several countries including, but not necessarily all of the following: Brazil, Argentina, Chile, Colombia and Mexico. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. DETAILED SCOPE OF WORK Services Required: 1. The selected Vendor will be required to submit "annual" Business Plans to include sales and marketing efforts for leisure sales, tour operator/wholesaler sales, travel industry training, promotions and other services required to showcase the tourism attributes of the Naples, Marco Island, and the Everglades area of Florida to include a proposed budget and trade show participation for the Argentina, Brazil, Chile, Colombia, Mexico, and other Latin American markets on behalf of the Naples, Marco Island, Everglades CVB, a Division of Collier County Board of County Commissioners, hereinafter referred to as „C"" 2. Assist in identifying and providing recommendations for Tour Operator Brochure placement and other media buying opportunities. Advertising costs, and co-op promotions with the travel trade will be handled separately through the CVB advertising and promotion's budget. 3. Call on travel -related organizations; including Tour Operators, Receptive Operators, Airline Retail Travel Agents, along with meeting planning, incentive, car rental and airline companies, with no less than 20 personal visits to the offices of these organizations, during each one month reporting period, to increase awareness of the Naples, Marco Island, Everglades area of Florida in key target markets in Latin American Countries. 4. Provide in-house storage and fulfillment services of publications/literature to trade and consumers, maintaining and distributing CVB collateral and Collier County hotel and attractions collateral as needed. Facilitate the sourcing of services related to translations, local printing, promotional flyers or other collateral to be paid directly to those vendors. 5. Assist in the scheduling, planning and participation in two travel agent/tour operator Destination Reviews Familiarization Trip (Fam's) during each annual contract period. The selected Vendor will make its best effort to obtain complimentary airline participation (i.e. seats) and to qualify participating agents. CVB staff will organize itinerary and assist in all arrangements for participation in Destination Reviews. The Vendor will be required to provide one of the Vendor's staff members to accompany the group. All Destination Review visits are contingent on securing complimentary airline transportation by the vendor, with CVB confirming all hotel and itinerary arrangements for each Destination Review. 6. Demonstrate database capabilities and appropriate reach for the best distribution of newsletters and Press Releases as generated by the CVB Public Relations & Communications Team and other communications generated by the CVB and/or approved industry organizations, Distribution to include a comprehensive list that targets the travel trade, tour operators, meeting and incentive planner's media, airline and car rental representatives. 7. Provide translation services when required, for CVB marketing materials such as press releases, collateral, advertising pieces and Travel Industry Newsletters, among others. 8. Participate in a mutually agreed upon set of trade shows and events, including booth setup, staffing and scheduling of appointments. Communicate requests for public relations (PR) opportunities associated with such events to the CVB International Sales Representative. Costs associated with setup and registration expenses will be paid separately by the CVB. 9. When travel outside the city or state of the vendor's principle office is required and pre -approved, the successful vendor will adhere to the Collier County Board of County Commissioners, ordinances, policies and procedures, for all travel and entertainment related expenses. These will be provided to the Vendor upon award of the contract. Collier County will reimburse the selected Vendor for reasonable pre -approved travel and entertainment related expenses in these circumstances, with maximum limits to be established. 10. Submit a monthly report by the 1011 of the month covering all key deliverable items on this scope of work in the format acceptable to the CVB and submit an annual recap report summarizing the year's activities and plans projected for the following month's activities. Monthly reports will be submitted with monthly representation retainer invoices. Upon receipt of both, payment will be processed. Monthly and Annual reports shall include, but not be limited to, the following items: • Market Overview: Brief highlights for market trends, statistics. • Sales: Key account solicitations, calls and email campaigns results for each market segment (Tour operators, group tour operators, Travel Agencies, Meeting and Incentive, Airline and Rental Car Companies); using CVB recommended format. • Marketing / Media: Key developments in the area of Marketing, Media and Public Relations/Editorial opportunities, or placements. • Database: Actual contacts provided in excel format with Name, Title, Address, Phone, and Email columns completed. • Tracking / Renortina Matrices as follows: Tracking room night production for top Receptive Tour Operators ➢ Number of Naples, Marco Island (Collier County) hotels added to existing Top Operator's list ➢ Collier County destination added as featured Tour Program offered ➢ Media/Marketing/PR opportunities uncovered through sales efforts ➢ Database Growth in real numbers month over month and year over year. 11. Assist in the creation of a comprehensive contact database to include Tour Operator/Travel Agent and Meeting Planner and consumer contacts. While representing CVB at tmdeshows, promotions and sales calls, all contacts initiated, are to be considered the property of CVB and are to be submitted on a monthly Excel spreadsheet, attached to the monthly report, in a format acceptable to CVB. 12. Assist CVB in developing a strategy for securing international air charters or scheduled air service from key markets by providing contact information, scheduling meetings and conducting follow-up as needed. 13. Maintain close working relations with VISIT FLORIDA, Brand U.S.A. and tourism industry associations, including Visit USA Organizations among others. 14. Provide pricing for additional marketing related activities outside the scope of work as opportunities develop or as requested by the Naples, Marco Island, and Everglades CVB. 15. Proposers may choose to submit proposals for one or more than one Country listed below. The County will review and rank each proposal by Country. The County reserves the right to accept or reject any and all proposals. The County reserves the option to award each Country to different firms. a. Place an "X" next to the Country you will be submitting a proposal: _.Countries Represented Argentina �/ /\ Brazil /� J\'� Chile Colombia X Mexico REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short -listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commissioners. 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY'S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Business/Marketing Plan 15 Points 3. Cost of Services to the County 20 Points 4. Experience and Capacity of the vendor 30 Points 5. Specialized Expertise of Team Members 30 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the vendor, indicating the underlying philosophy of the vendor in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: BUSINESS/MARKETING PLAN (15) Total Points Available In this criteria, include but not limited to: • Detailed Marketing Plan of approach for each country represented. o Please explain how the proposed representation would be more beneficial to CVB. This information will be considered when evaluating criteria 3, Cost of Services to the County. o Detailed plan for targeting high populated areas of interest. • Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. EVALUATION CRITERIA NO. 3: COST OF SERVICES TO THE COUNTY (20 Total Points Available) In this criteria, include but not limited to: • Provide the projected monthly total cost to provide the work which covers all time for account management, administrative costs and creative time necessary to create and deliver full representation services including advertising, social media, digital media promotions and Public Relations services for each Country you marked with an "X" in paragraph 15. Countries Represented Argentina $ .^IQo Brazil $ 2.�5o do Chile $ �p 0 Colombia $ / /ICn' G) Gb Mexico $ -2 EVALUATION CRITERIA NO. 4: EXPERIENCE AND CAPACITY OF THE VENDOR (30 Total Points Available) In this criteria, include but not limited to: Must show proof of license in Country where Vendor operates. Provide information that documents your Vendor's and subcontractors' qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Must have a minimum of three (3) years prior experience executing the required services described in the Scope of Work, for a comparable North American destination or hotel company in Latin America. Describe the various team members' successful experience in working with one another on previous projects. Provide information on how the vendor has delivered their expertise to your other clients and the results of those engagements. The County requests that the vendor submits no fewer than two (2) and no more than ten (10) completed reference forms from clients (within the last 5 years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the vendor that best represent projects of similar size, scope and complexity of this project using form provided in Form 5. Vendors may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS (30 Total Points Available) In this criteria, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub -vendors and attach letters of intent from stated sub -vendors to work on behalf of the County. These letters must be included with proposal submission. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)**** Collier C014-nty Administrative Services Department Procurement Services Division Vendor Check List IMPORTANT: Please review carefully and submit with your Proposal/Bid. All applicable documents shall be submitted electronically through BidSync. Vendor should checkoff each of the following items: ® General Bid Instructions has been acknowledged and accepted. ® Collier County Purchase Order Terms and Conditions have been acknowledged and accepted. ® Form 1: Vendor Declaration Statement ® Form 2: Conflict of Interest Certification ❑ Proof of status from Division of Corporations - Florida Department of State (If work performed in the State) - http://dos.myflorida.com/sunbiz/ should be attached with your submittal. ® Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposal/bid. ® Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal or you MAY be DEEMED NON -RESPONSIVE ® E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal. ❑ Form 4: Certification for Claiming Status as a Local Business, if applicable, has been executed and returned. Collier or Lee County Business Tax Receipt should be attached with your submittal to be considered. ® Form 5: Reference Questionnaires form must be utilized for each requested reference and included with your submittal, id applicable to the solicitation. ® Form 6: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with your submittal. All forms must be executed, or you MAY be DEEMED NON -RESPONSIVE. ® Vendor W-9 Form. ® Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five (5) days of the County's issuance of a Notice of Recommend Award. ❑ The Bid Schedule has been completed and attached with your submittal, applicable to bids. ❑ Copies of all requested licenses and/or certifications to complete the requirements of the project. ❑ All addenda have been signed and attached, or you MAY be DEEMED NON -RESPONSIVE. ❑ County's IT Technical Architecture Requirements has been acknowledged and accepted, if applicable. ❑ Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable. ***UPDATED JANUARY 28, 2020*** Collier C014.nty Administrative Services Department Procurement Services Division Form 1: Vendor Declaration Statement BOARD OF COUNTY COMMISSIONERS Collier County Government Complex Naples, Florida 34112 Dear Commissioners: The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor hereby declares the instructions, purchase order terms and conditions, requirements, and specifications/scope of work of this solicitation have been fully examined and accepted. The Vendor agrees, if this solicitation submittal is accepted by Collier County, to accept a Purchase Order as a form of a formal contract or to execute a Collier County formal contract for purposes of establishing a contractual relationship between the Vendor and Collier County, for the performance of all requirements to which this solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced solicitation. The Vendor agrees to comply with the requirements in accordance with the terms, conditions and specifications denoted herein and according to the pricing submitted as a part of the Vendor's bids. Further, the Vendor agrees that if awarded a contract for these goods and/or services, the Vendor will not be eligible to compete, submit a proposal, be awarded, or perform as a sub -vendor for any future associated work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this 07 day of August, 20202 in the City of Santiago August 51' 2020 Firm's Legal Name: AVIAREPS CHILE LIMITADA Address: Badajoz 45 of 1701-B City, State, Zip Code: Sao Paulo/SP — 04003-041 Florida Certificate of Authority Document Number Federal Tax 76.077.718-8 Identification Number *CCR # or CAGE Code *Only if Grant Funded Telephone: 56 2 22 940 2359 Email: Molavarrieta@aviareps.com Signature by: Maria Teresa Olavarrieta (Typed and written) Title: Sales Manager Aviareps Chile ***UPDATED JANUARY 28, 2020*** Additional Contact Information Send payments to: (required if different from Company name used as payee above) Contact name: Address: City, State, ZIP Telephone: Email: Office servicing Collier County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: Email: ***UPDATED JANUARY 28, 2020*** Collier C014-Kty Administrative Services Department Procurement Services Division Form 2: Conflict of Interest Certification Affidavit The Vendor certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated with this solicitation does not pose an organizational conflict as described by one of the three categories below: Biased ground rules — The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction for the procurement) which appears to skew the competition in favor of my firm. Impaired objectivity — The firm has not performed work on an affiliated past or current Collier County project identified above to evaluate proposals / past performance of itself or a competitor, which calls into question the contractor's ability to render impartial advice to the government. Unequal access to information — The firm has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the contractor / vendor must provide the following: 1. All documents produced as a result of the work completed in the past or currently being worked on for the above -mentioned project; and, 2. Indicate if the information produced was obtained as a matter of public record (in the "sunshine") or through non-public (not in the "sunshine") conversation (s), meeting(s), document(s) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified, may result in the disqualification for future solicitations affiliated with the above referenced project(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knowledge and belief, all relevant facts concerning past, present, or currently planned interest or activity (financial, contractual, organizational, or otherwise) which relates to the project identified above has been fully disclosed and does not pose an organizational conflict. AVIAREPS CHILE LIMITADA Company Name C4 Signature Maria Teresa Olavarrieta - Sales Manager Chile Print Name and Title Region: Metropolitana City of Santiago The foregoing instrument was acknowledged before me by means of ❑ physical presence or X online notarization, this 7 day of August (month), 2020 (year), by Maria Teresa Olavarrieta -(name of person acknowledging). Personally Known OR Produced Identification Type of Identification Produced (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) ***UPDATED JANUARY 28, 2020*** AS 100TVIer County Administrative Services Department Procurement Services Division Form 3: Immigration Affidavit Certification This Affidavit is required and should be signed, by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to be enrolled in the E-Verify program (hops://www.e-verifygov/), at the time of the submission of the Vendor's proposal/bid. Acceptable evidence of your enrollment consists of a copy of the properly completed E- Verify Company Profile page or a copy of the fully executed E-Verify Memorandum of Understanding for the company which will be produced at the time of the submission of the Vendor's proposal/bid or within five (S) day of the County's Notice of Recommend Award. FAILURE TO EXECUTE THIS AFFIDAVIT CERTIFICATION AND SUBMIT WITH VENDOR'S PROPOSAL/BID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE. Collier County will not intentionally award County contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e) Section 274A(e) of the Immigration and Nationality Act ("INA"). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shall be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum of Understanding with E-Verify and to provide proof of enrollment in The Employment Eligibility Verification System (E-Verify), operated by the Department of Homeland Security in partnership with the Social Security Administration at the time of submission of the Vendor's proposal/bid. AVIAREPS Aviareps Chile Limitada Company Name Signature Maria Teresa Olavarrieta- Sales Manager Chile Print Name and Title Region Metropolitana City of Santiago The foregoing instrument was acknowledged before me by means of ❑ physical presence or X online notarization, this 7 day of August (month), 2020 (year), by Maria Teresa Olavarrieta (name of person acknowledging). Personally Known OR Produced Identification Type of Identification Produced (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) ***UPDATED JANUARY 28, 2020*** Collier County Administrative Services Department Procurement Services Division Form 4: Vendor Submittal — Local Vendor Preference Certification (Check Appropriate Boxes Below) State of Florida (Select County if Vendor is described as a Local Business) ❑ Collier County ❑ Lee County Vendor affirms that it is a local business as defined by the Procurement Ordinance of the Collier County Board of County Commissioners and the Regulations Thereto. As defined in Section Fifteen of the Collier County Procurement Ordinance: Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector prior to bid or proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier County from which the vendor's staff operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that receives mail, or a non -permanent structure such as a construction trailer, storage shed, or other non -permanent structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor shall not be considered a "local business" unless it contributes to the economic development and well-being of Collier County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of employment opportunities, support and increase to the County's tax base, and residency of employees and principals of the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who misrepresents the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege to claim Local Preference status for a period of up to one year under this section. Vendor must complete the following information: Year Business Established in ❑Collier County or ❑ Lee County: Number of Employees (Including Owner(s) or Corporate Officers): Number of Employees Living in ❑ Collier County or ❑ Lee (Including Owner(s) or Corporate Officers): If requested by the County, Vendor will be required to provide documentation substantiating the information given in this certification. Failure to do so will result in vendor's submission being deemed not applicable. Sign and Date Certification: Under penalties of perjury, I certify that the information shown on this form is correct to my knowledge. Company Name: Address in Collier or Lee County: Signature: Date: Title: ***UPDATED JANUARY 28, 2020*** MN Collier County Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: Reference Questionnaire for: (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: (Evaluator completing reference questionnaire) Email: FAX: Company: (Evaluator's Company completing reference) T Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Project Budget: Completion Date: Project Number of Days: Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 2 Ability to maintain project schedule (complete on -time or early). 3 Quality of work. 4 Quality of consultative advice provided on the project. 5 Professionalism and ability to manage personnel. 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 7 Ability to verbally communicate and document information clearly and succinctly. 8 Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 Overall comfort level with hiring the company in the future (customer satisfaction). TOTAL SCORE OF ALL ITEMS ***UPDATED JANUARY 28, 2020*** FORM 6 IF APPLICABLE GRANT PROVISIONS AND ASSURANCES FORMS ARE PROVIDED IN SEPARATE PACKAGE AND MUST BE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** CONFIRM ALL REQUIRED LICENSES AND FORMS ARE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** Request for Taxpayer Give Form to the Form (Rev. October2018) Identification Number and Certification requester. Do not Department of the Treasury send to the IRS. Internal Revenue Service ► Go to www.irs.gov1FormW9 for instructions and the latest information. 1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank. AVIAREPS Airline Mana ement Inc. 2 Business name/disregarded entity name, if different from above M �P 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the Y 4 Exemptions codes apply only to P� ( PP Y Y m following seven boxes. certain entities, not individuals; see Q- o ❑ Individual/sole proprietor or ✓❑ C Corporation ❑ S Corporation ❑ Partnership ❑ Trust/estate instructions on page 3): 6 single -member LLC Exempt payee code (if any) a 2'2v ❑ Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ► o 2 Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check Exemption from FATCA reporting to LLC if the LLC is classified as a single -member LLC that is disregarded from the owner unless the owner of the LLC is LLC that is disregarded from the for code (if any) C another not owner U.S. federal tax purposes. Otherwise, a single -member LLC that _ is disregarded from the owner should check the appropriate box for the tax classification of its owner. .V N ❑ Other (see instructions) ► (Applies to accounts maintained outside the U.S) y5 Address (number, street, and apt. or suite no.) See instructions. Requester's name and address (optional) cn 6355 NW 36th Street Suite 600 6 City, state, and ZIP code Miami FL 33166 7 List account number(s) here (optional) Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid Social security number backup withholding. For individuals, this is generally your social security number (S. However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later. or Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Employer identification number Number To Give the Requester for guidelines on whose number to enter. (— -7 Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. 1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to 9Mn the certification, but you must provide your correct TIN. See the instructions for Part II, later. A IM Sign Signature of Here U.S. person ► General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov1FormW9. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following. • Form 1099-INT (interest earned or paid) Date ►, • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. If you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. Cat. No. 10231X Form W-9 (Rev. 10-2018) � sect v- orE-Verif Company ID Number: THE E-VERIFY MEMORANDUM OF UNDERSTANDING FOR EMPLOYERS ARTICLE I PURPOSE AND AUTHORITY The parties to this agreement are the Department of Homeland Security (DHS) and the AVIAREPS AG (Employer). The purpose of this agreement is to set forth terms and conditions which the Employer will follow while participating in E-Verify. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of Form 1-9, Employment Eligibility Verification (Form 1-9). This Memorandum of Understanding (MOU) explains certain features of the E-Verify program and describes specific responsibilities of the Employer, the Social Security Administration (SSA), and DHS. Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub. L. 104-208, 110 Stat. 3009, as amended (8 U.S.C. § 1324a note). The Federal Acquisition Regulation (FAR) Subpart 22.18, "Employment Eligibility Verification" and Executive Order 12989, as amended, provide authority for Federal contractors and subcontractors (Federal contractor) to use E-Verify to verify the employment eligibility of certain employees working on Federal contracts. ARTICLE II RESPONSIBILITIES A. RESPONSIBILITIES OF THE EMPLOYER 1. The Employer agrees to display the following notices supplied by DHS in a prominent place that is clearly visible to prospective employees and all employees who are to be verified through the system: a. Notice of E-Verify Participation b. Notice of Right to Work 2. The Employer agrees to provide to the SSA and DHS the names, titles, addresses, and telephone numbers of the Employer representatives to be contacted about E-Verify. The Employer also agrees to keep such information current by providing updated information to SSA and DHS whenever the representatives' contact information changes. 3. The Employer agrees to grant E-Verify access only to current employees who need E-Verify access. Employers must promptly terminate an employee's E-Verify access if the employer is separated from the company or no longer needs access to E-Verify. Page 1 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: 4. The Employer agrees to become familiar with and comply with the most recent version of the E-Verify User Manual. 5. The Employer agrees that any Employer Representative who will create E-Verify cases will complete the E-Verify Tutorial before that individual creates any cases. a. The Employer agrees that all Employer representatives will take the refresher tutorials when prompted by E-Verify in order to continue using E-Verify. Failure to complete a refresher tutorial will prevent the Employer Representative from continued use of E-Verify. 6. The Employer agrees to comply with current Form 1-9 procedures, with two exceptions: a. If an employee presents a "List B" identity document, the Employer agrees to only accept "List B" documents that contain a photo. (List B documents identified in 8 C.F.R. § 274a.2(b)(1)(B)) can be presented during the Form I-9 process to establish identity.) If an employee objects to the photo requirement for religious reasons, the Employer should contact E-Verify at 888-464-4218. b. If an employee presents a DHS Form 1-551 (Permanent Resident Card), Form 1-766 (Employment Authorization Document), or U.S. Passport or Passport Card to complete Form 1-9, the Employer agrees to make a photocopy of the document and to retain the photocopy with the employee's Form 1-9. The Employer will use the photocopy to verify the photo and to assist DHS with its review of photo mismatches that employees contest. DHS may in the future designate other documents that activate the photo screening tool. Note: Subject only to the exceptions noted previously in this paragraph, employees still retain the right to present any List A, or List B and List C, document(s) to complete the Form 1-9. 7. The Employer agrees to record the case verification number on the employee's Form 1-9 or to print the screen containing the case verification number and attach it to the employee's Form 1-9. 8. The Employer agrees that, although it participates in E-Verify, the Employer has a responsibility to complete, retain, and make available for inspection Forms 1-9 that relate to its employees, or from other requirements of applicable regulations or laws, including the obligation to comply with the antidiscrimination requirements of section 274B of the INA with respect to Form 1-9 procedures. a. The following modified requirements are the only exceptions to an Employer's obligation to not employ unauthorized workers and comply with the anti -discrimination provision of the INA: (1) List B identity documents must have photos, as described in paragraph 6 above; (2) When an Employer confirms the identity and employment eligibility of newly hired employee using E-Verify procedures, the Employer establishes a rebuttable presumption that it has not violated section 274A(a)(1)(A) of the Immigration and Nationality Act (INA) with respect to the hiring of that employee; (3) If the Employer receives a final nonconfirmation for an employee, but continues to employ that person, the Employer must notify DHS and the Employer is subject to a civil money penalty between $550 and $1,100 for each failure to notify DHS of continued employment following a final nonconfirmation; (4) If the Employer continues to employ an employee after receiving a final nonconfirmation, then the Employer is subject to a rebuttable presumption that it has knowingly Page 2 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employed an unauthorized alien in violation of section 274A(a)(1)(A); and (5) no E-Verify participant is civilly or criminally liable under any law for any action taken in good faith based on information provided through the E-Verify. b. DHS reserves the right to conduct Form 1-9 compliance inspections, as well as any other enforcement or compliance activity authorized by law, including site visits, to ensure proper use of E-Verify. 9. The Employer is strictly prohibited from creating an E-Verify case before the employee has been hired, meaning that a firm offer of employment was extended and accepted and Form 1-9 was completed. The Employer agrees to create an E-Verify case for new employees within three Employer business days after each employee has been hired (after both Sections 1 and 2 of Form 1-9 have been completed), and to complete as many steps of the E-Verify process as are necessary according to the E-Verify User Manual. If E-Verify is temporarily unavailable, the three-day time period will be extended until it is again operational in order to accommodate the Employer's attempting, in good faith, to make inquiries during the period of unavailability. 10. The Employer agrees not to use E-Verify for pre -employment screening of job applicants, in support of any unlawful employment practice, or for any other use that this MOU or the E-Verify User Manual does not authorize. 11. The Employer must use E-Verify for all new employees. The Employer will not verify selectively and will not verify employees hired before the effective date of this MOU. Employers who are Federal contractors may qualify for exceptions to this requirement as described in Article II.B of this MOU. 12. The Employer agrees to follow appropriate procedures (see Article III below) regarding tentative nonconfirmations. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. Further, when employees contest a tentative nonconfirmation based upon a photo mismatch, the Employer must take additional steps (see Article III.B. below) to contact DHS with information necessary to resolve the challenge. 13. The Employer agrees not to take any adverse action against an employee based upon the employee's perceived employment eligibility status while SSA or DHS is processing the verification request unless the Employer obtains knowledge (as defined in 8 C.F.R. § 274a.1(1)) that the employee is not work authorized. The Employer understands that an initial inability of the SSA or DHS automated verification system to verify work authorization, a tentative nonconfirmation, a case in continuance (indicating the need for additional time for the government to resolve a case), or the finding of a photo mismatch, does not establish, and should not be interpreted as, evidence that the employee is not work authorized. In any of such cases, the employee must be provided a full and fair opportunity to contest the finding, and if he or she does so, the employee may not be terminated or suffer any adverse employment consequences based upon the employee's perceived employment eligibility status Page 3 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: (including denying, reducing, or extending work hours, delaying or preventing training, requiring an employee to work in poorer conditions, withholding pay, refusing to assign the employee to a Federal contract or other assignment, or otherwise assuming that he or she is unauthorized to work) until and unless secondary verification by SSA or DHS has been completed and a final nonconfirmation has been issued. If the employee does not choose to contest a tentative nonconfirmation or a photo mismatch or if a secondary verification is completed and a final nonconfirmation is issued, then the Employer can find the employee is not work authorized and terminate the employee's employment. Employers or employees with questions about a final nonconfirmation may call E-Verify at 1-888-464- 4218 (customer service) or 1-888-897-7781 (worker hotline). 14. The Employer agrees to comply with Title VI of the Civil Rights Act of 1964 and section 274B of the INA as applicable by not discriminating unlawfully against any individual in hiring, firing, employment eligibility verification, or recruitment or referral practices because of his or her national origin or citizenship status, or by committing discriminatory documentary practices. The Employer understands that such illegal practices can include selective verification or use of E-Verify except as provided in part D below, or discharging or refusing to hire employees because they appear or sound "foreign" or have received tentative nonconfirmations. The Employer further understands that any violation of the immigration -related unfair employment practices provisions in section 274B of the INA could subject the Employer to civil penalties, back pay awards, and other sanctions, and violations of Title VI could subject the Employer to back pay awards, compensatory and punitive damages. Violations of either section 274B of the INA or Title VII may also lead to the termination of its participation in E-Verify. If the Employer has any questions relating to the anti -discrimination provision, it should contact OSC at 1-800-255-8155 or 1-800-237-2515 (TDD). 15. The Employer agrees that it will use the information it receives from E-Verify only to confirm the employment eligibility of employees as authorized by this MOU. The Employer agrees that it will safeguard this information, and means of access to it (such as PINS and passwords), to ensure that it is not used for any other purpose and as necessary to protect its confidentiality, including ensuring that it is not disseminated to any person other than employees of the Employer who are authorized to perform the Employer's responsibilities under this MOU, except for such dissemination as may be authorized in advance by SSA or DHS for legitimate purposes. 16. The Employer agrees to notify DHS immediately in the event of a breach of personal information. Breaches are defined as loss of control or unauthorized access to E-Verify personal data. All suspected or confirmed breaches should be reported by calling 1-888-464-4218 or via email at E-Verify(@dhs.gov. Please use "Privacy Incident — Password" in the subject line of your email when sending a breach report to E-Verify. 17. The Employer acknowledges that the information it receives from SSA is governed by the Privacy Act (5 U.S.C. § 552a(i)(1) and (3)) and the Social Security Act (42 U.S.C. 1306(a)). Any person who obtains this information under false pretenses or uses it for any purpose other than as provided for in this MOU may be subject to criminal penalties. 18. The Employer agrees to cooperate with DHS and SSA in their compliance monitoring and evaluation of E-Verify, which includes permitting DHS, SSA, their contractors and other agents, upon Page 4 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: reasonable notice, to review Forms 1-9 and other employment records and to interview it and its employees regarding the Employer's use of E-Verify, and to respond in a prompt and accurate manner to DHS requests for information relating to their participation in E-Verify. 19. The Employer shall not make any false or unauthorized claims or references about its participation in E-Verify on its website, in advertising materials, or other media. The Employer shall not describe its services as federally -approved, federally -certified, or federally -recognized, or use language with a similar intent on its website or other materials provided to the public. Entering into this MOU does not mean that E-Verify endorses or authorizes your E-Verify services and any claim to that effect is false. 20. The Employer shall not state in its website or other public documents that any language used therein has been provided or approved by DHS, USCIS or the Verification Division, without first obtaining the prior written consent of DHS. 21. The Employer agrees that E-Verify trademarks and logos may be used only under license by DHS/USCIS (see M-795 (Web)) and, other than pursuant to the specific terms of such license, may not be used in any manner that might imply that the Employer's services, products, websites, or publications are sponsored by, endorsed by, licensed by, or affiliated with DHS, USCIS, or E-Verify. 22. The Employer understands that if it uses E-Verify procedures for any purpose other than as authorized by this MOU, the Employer may be subject to appropriate legal action and termination of its participation in E-Verify according to this MOU. B. RESPONSIBILITIES OF FEDERAL CONTRACTORS 1. If the Employer is a Federal contractor with the FAR E-Verify clause subject to the employment verification terms in Subpart 22.18 of the FAR, it will become familiar with and comply with the most current version of the E-Verify User Manual for Federal Contractors as well as the E-Verify Supplemental Guide for Federal Contractors. 2. In addition to the responsibilities of every employer outlined in this MOU, the Employer understands that if it is a Federal contractor subject to the employment verification terms in Subpart 22.18 of the FAR it must verify the employment eligibility of any "employee assigned to the contract" (as defined in FAR 22.1801). Once an employee has been verified through E-Verify by the Employer, the Employer may not create a second case for the employee through E-Verify. a. An Employer that is not enrolled in E-Verify as a Federal contractor at the time of a contract award must enroll as a Federal contractor in the E-Verify program within 30 calendar days of contract award and, within 90 days of enrollment, begin to verify employment eligibility of new hires using E-Verify. The Employer must verify those employees who are working in the United States, whether or not they are assigned to the contract. Once the Employer begins verifying new hires, such verification of new hires must be initiated within three business days after the hire date. Once enrolled in E-Verify as a Federal contractor, the Employer must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. Page 5 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Employers enrolled in E-Verify as a Federal contractor for 90 days or more at the time of a contract award must use E-Verify to begin verification of employment eligibility for new hires of the Employer who are working in the United States, whether or not assigned to the contract, within three business days after the date of hire. If the Employer is enrolled in E-Verify as a Federal contractor for 90 calendar days or less at the time of contract award, the Employer must, within 90 days of enrollment, begin to use E-Verify to initiate verification of new hires of the contractor who are working in the United States, whether or not assigned to the contract. Such verification of new hires must be initiated within three business days after the date of hire. An Employer enrolled as a Federal contractor in E-Verify must begin verification of each employee assigned to the contract within 90 calendar days after date of contract award or within 30 days after assignment to the contract, whichever is later. c. Federal contractors that are institutions of higher education (as defined at 20 U.S.C. 1001(a)), state or local governments, governments of Federally recognized Indian tribes, or sureties performing under a takeover agreement entered into with a Federal agency under a performance bond may choose to only verify new and existing employees assigned to the Federal contract. Such Federal contractors may, however, elect to verify all new hires, and/or all existing employees hired after November 6, 1986. Employers in this category must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. d. Upon enrollment, Employers who are Federal contractors may elect to verify employment eligibility of all existing employees working in the United States who were hired after November 6, 1986, instead of verifying only those employees assigned to a covered Federal contract. After enrollment, Employers must elect to verify existing staff following DHS procedures and begin E-Verify verification of all existing employees within 180 days after the election. e. The Employer may use a previously completed Form 1-9 as the basis for creating an E-Verify case for an employee assigned to a contract as long as: i. That Form 1-9 is complete (including the SSN) and complies with Article II.A.6, ii. The employee's work authorization has not expired, and iii. The Employer has reviewed the Form 1-9 information either in person or in communications with the employee to ensure that the employee's Section 1, Form 1-9 attestation has not changed (including, but not limited to, a lawful permanent resident alien having become a naturalized U.S. citizen). f. The Employer shall complete a new Form 1-9 consistent with Article II.A.6 or update the previous Form 1-9 to provide the necessary information if: i. The Employer cannot determine that Form 1-9 complies with Article II.A.6, ii. The employee's basis for work authorization as attested in Section 1 has expired or changed, or iii. The Form 1-9 contains no SSN or is otherwise incomplete. Note: If Section 1 of Form 1-9 is otherwise valid and up-to-date and the form otherwise complies with Page 6 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Article II.C.5, but reflects documentation (such as a U.S. passport or Form 1-551) that expired after completing Form 1-9, the Employer shall not require the production of additional documentation, or use the photo screening tool described in Article II.A.5, subject to any additional or superseding instructions that may be provided on this subject in the E-Verify User Manual. g. The Employer agrees not to require a second verification using E-Verify of any assigned employee who has previously been verified as a newly hired employee under this MOU or to authorize verification of any existing employee by any Employer that is not a Federal contractor based on this Article. 3. The Employer understands that if it is a Federal contractor, its compliance with this MOU is a performance requirement under the terms of the Federal contract or subcontract, and the Employer consents to the release of information relating to compliance with its verification responsibilities under this MOU to contracting officers or other officials authorized to review the Employer's compliance with Federal contracting requirements. C. RESPONSIBILITIES OF SSA 1. SSA agrees to allow DHS to compare data provided by the Employer against SSA's database. SSA sends DHS confirmation that the data sent either matches or does not match the information in SSA's database. 2. SSA agrees to safeguard the information the Employer provides through E-Verify procedures. SSA also agrees to limit access to such information, as is appropriate by law, to individuals responsible for the verification of Social Security numbers or responsible for evaluation of E-Verify or such other persons or entities who may be authorized by SSA as governed by the Privacy Act (5 U.S.C. § 552a), the Social Security Act (42 U.S.C. 1306(a)), and SSA regulations (20 CFR Part 401). 3. SSA agrees to provide case results from its database within three Federal Government work days of the initial inquiry. E-Verify provides the information to the Employer. 4. SSA agrees to update SSA records as necessary if the employee who contests the SSA tentative nonconfirmation visits an SSA field office and provides the required evidence. If the employee visits an SSA field office within the eight Federal Government work days from the date of referral to SSA, SSA agrees to update SSA records, if appropriate, within the eight -day period unless SSA determines that more than eight days may be necessary. In such cases, SSA will provide additional instructions to the employee. If the employee does not visit SSA in the time allowed, E-Verify may provide a final nonconfirmation to the employer. Note: If an Employer experiences technical problems, or has a policy question, the employer should contact E-Verify at 1-888-464-4218. D. RESPONSIBILITIES OF DHS 1. DHS agrees to provide the Employer with selected data from DHS databases to enable the Employer to conduct, to the extent authorized by this MOU: a. Automated verification checks on alien employees by electronic means, and Page 7 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Photo verification checks (when available) on employees. 2. DHS agrees to assist the Employer with operational problems associated with the Employer's participation in E-Verify. DHS agrees to provide the Employer names, titles, addresses, and telephone numbers of DHS representatives to be contacted during the E-Verify process. 3. DHS agrees to provide to the Employer with access to E-Verify training materials as well as an E-Verify User Manual that contain instructions on E-Verify policies, procedures, and requirements for both SSA and DHS, including restrictions on the use of E-Verify. 4. DHS agrees to train Employers on all important changes made to E-Verify through the use of mandatory refresher tutorials and updates to the E-Verify User Manual. Even without changes to E-Verify, DHS reserves the right to require employers to take mandatory refresher tutorials. 5. DHS agrees to provide to the Employer a notice, which indicates the Employer's participation in E-Verify. DHS also agrees to provide to the Employer anti -discrimination notices issued by the Office of Special Counsel for Immigration -Related Unfair Employment Practices (OSC), Civil Rights Division, U.S. Department of Justice. 6. DHS agrees to issue each of the Employer's E-Verify users a unique user identification number and password that permits them to log in to E-Verify. 7. DHS agrees to safeguard the information the Employer provides, and to limit access to such information to individuals responsible for the verification process, for evaluation of E-Verify, or to such other persons or entities as may be authorized by applicable law. Information will be used only to verify the accuracy of Social Security numbers and employment eligibility, to enforce the INA and Federal criminal laws, and to administer Federal contracting requirements. 8. DHS agrees to provide a means of automated verification that provides (in conjunction with SSA verification procedures) confirmation or tentative nonconfirmation of employees' employment eligibility within three Federal Government work days of the initial inquiry. 9. DHS agrees to provide a means of secondary verification (including updating DHS records) for employees who contest DHS tentative nonconfirmations and photo mismatch tentative nonconfirmations. This provides final confirmation or nonconfirmation of the employees' employment eligibility within 10 Federal Government work days of the date of referral to DHS, unless DHS determines that more than 10 days may be necessary. In such cases, DHS will provide additional verification instructions. ARTICLE III REFERRAL OF INDIVIDUALS TO SSA AND DHS A. REFERRAL TO SSA 1. If the Employer receives a tentative nonconfirmation issued by SSA, the Employer must print the notice as directed by E-Verify. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify Page 8 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. After a tentative nonconfirmation, the Employer will refer employees to SSA field offices only as directed by E-Verify. The Employer must record the case verification number, review the employee information submitted to E-Verify to identify any errors, and find out whether the employee contests the tentative nonconfirmation. The Employer will transmit the Social Security number, or any other corrected employee information that SSA requests, to SSA for verification again if this review indicates a need to do so. 4. The Employer will instruct the employee to visit an SSA office within eight Federal Government work days. SSA will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 5. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. 6. The Employer agrees not to ask the employee to obtain a printout from the Social Security Administration number database (the Numident) or other written verification of the SSN from the SSA. B. REFERRAL TO DHS 1. If the Employer receives a tentative nonconfirmation issued by DHS, the Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. The Employer agrees to refer individuals to DHS only when the employee chooses to contest a tentative nonconfirmation. 4. If the employee contests a tentative nonconfirmation issued by DHS, the Employer will instruct the Page 9 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employee to contact DHS through its toll -free hotline (as found on the referral letter) within eight Federal Government work days. 5. If the Employer finds a photo mismatch, the Employer must provide the photo mismatch tentative nonconfirmation notice and follow the instructions outlined in paragraph 1 of this section for tentative nonconfirmations, generally. 6. The Employer agrees that if an employee contests a tentative nonconfirmation based upon a photo mismatch, the Employer will send a copy of the employee's Form 1-551, Form 1-766, U.S. Passport, or passport card to DHS for review by: a. Scanning and uploading the document, or b. Sending a photocopy of the document by express mail (furnished and paid for by the employer). 7. The Employer understands that if it cannot determine whether there is a photo match/mismatch, the Employer must forward the employee's documentation to DHS as described in the preceding paragraph. The Employer agrees to resolve the case as specified by the DHS representative who will determine the photo match or mismatch. 8. DHS will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 9. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. ARTICLE IV SERVICE PROVISIONS A. NO SERVICE FEES 1. SSA and DHS will not charge the Employer for verification services performed under this MOU. The Employer is responsible for providing equipment needed to make inquiries. To access E-Verify, an Employer will need a personal computer with Internet access. ARTICLE V MODIFICATION AND TERMINATION A. MODIFICATION 1. This MOU is effective upon the signature of all parties and shall continue in effect for as long as the SSA and DHS operates the E-Verify program unless modified in writing by the mutual consent of all parties. 2. Any and all E-Verify system enhancements by DHS or SSA, including but not limited to E-Verify checking against additional data sources and instituting new verification policies or procedures, will be covered under this MOU and will not cause the need for a supplemental MOU that outlines these changes. Page 10 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: B. TERMINATION 1. The Employer may terminate this MOU and its participation in E-Verify at any time upon 30 days prior written notice to the other parties. 2. Notwithstanding Article V, part A of this MOU, DHS may terminate this MOU, and thereby the Employer's participation in E-Verify, with or without notice at any time if deemed necessary because of the requirements of law or policy, or upon a determination by SSA or DHS that there has been a breach of system integrity or security by the Employer, or a failure on the part of the Employer to comply with established E-Verify procedures and/or legal requirements. The Employer understands that if it is a Federal contractor, termination of this MOU by any party for any reason may negatively affect the performance of its contractual responsibilities. Similarly, the Employer understands that if it is in a state where E-Verify is mandatory, termination of this by any party MOU may negatively affect the Employer's business. 3. An Employer that is a Federal contractor may terminate this MOU when the Federal contract that requires its participation in E-Verify is terminated or completed. In such cases, the Federal contractor must provide written notice to DHS. If an Employer that is a Federal contractor fails to provide such notice, then that Employer will remain an E-Verify participant, will remain bound by the terms of this MOU that apply to non -Federal contractor participants, and will be required to use the E-Verify procedures to verify the employment eligibility of all newly hired employees. 4. The Employer agrees that E-Verify is not liable for any losses, financial or otherwise, if the Employer is terminated from E-Verify. ARTICLE VI PARTIES A. Some or all SSA and DHS responsibilities under this MOU may be performed by contractor(s), and SSA and DHS may adjust verification responsibilities between each other as necessary. By separate agreement with DHS, SSA has agreed to perform its responsibilities as described in this MOU. B. Nothing in this MOU is intended, or should be construed, to create any right or benefit, substantive or procedural, enforceable at law by any third party against the United States, its agencies, officers, or employees, or against the Employer, its agents, officers, or employees. C. The Employer may not assign, directly or indirectly, whether by operation of law, change of control or merger, all or any part of its rights or obligations under this MOU without the prior written consent of DHS, which consent shall not be unreasonably withheld or delayed. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations herein is void. D. Each party shall be solely responsible for defending any claim or action against it arising out of or related to E-Verify or this MOU, whether civil or criminal, and for any liability wherefrom, including (but not limited to) any dispute between the Employer and any other person or entity regarding the applicability of Section 403(d) of IIRIRA to any action taken or allegedly taken by the Employer. E. The Employer understands that its participation in E-Verify is not confidential information and may be disclosed as authorized or required by law and DHS or SSA policy, including but not limited to, Page 11 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Congressional oversight, E-Verify publicity and media inquiries, determinations of compliance with Federal contractual requirements, and responses to inquiries under the Freedom of Information Act (FOIA). F. The individuals whose signatures appear below represent that they are authorized to enter into this MOU on behalf of the Employer and DHS respectively. The Employer understands that any inaccurate statement, representation, data or other information provided to DHS may subject the Employer, its subcontractors, its employees, or its representatives to: (1) prosecution for false statements pursuant to 18 U.S.C. 1001 and/or; (2) immediate termination of its MOU and/or; (3) possible debarment or suspension. G. The foregoing constitutes the full agreement on this subject between DHS and the Employer. To be accepted as an E-Verify participant, you should only sign the Employer's Section of the signature page. If you have any questions, contact E-Verify at 1-888-464-4218. Page 12 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Approved by: Employer AVIAREPS AG Name (Please Type or Print) Oliver Kuechler Title COO AVIATION Signature Date 14/08/2020 Department of Homeland Security — Verification Division Name (Please Type or Print) Title Signature Date Page 13 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Information Required for the E-Verify Program Information relating to your Company: Company Name AVIAREPS AG Company Facility Address 16250 Ventura Boulevard, Suite 115 Los Angeles, CA 91436 AVIAREPS AIRLINE MANAGEMENT INC Company Alternate Address Cashin King 2 Roosevelt Ave#303 11791 Syosset, NY County or Parish Employer Identification Number 65-1113203 North American Industry 541720 Classification Systems Code AVIAREPS AG Parent Company Josephspitalstrasse 15 80331 Munich, Germany Number of Employees Number of Sites Verified for Page 14 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Are you verifying for more than 1 site? If yes, please provide the number of sites verified for in each State: Page 15 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Information relating to the Program Administrator(s) for your Company on policy questions or operational problems: Page 16 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv-, Company ID Number: Page 17 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 INSURANCE AND BONDING REQUIREMENTS Insurance / Bond Type Required Limits I . ❑ Worker's Compensation Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements Evidence of Workers' Compensation coverage or a Certificate of Exemption issued by the State of Florida is required. Entities that are formed as Sole Proprietorships shall not be required to provide a proof of exemption. An application for exemption can be obtained online at https:Hgpps.fldfs.com/bocexempt/ 2. ❑ Employer's Liability $ 500,000 single limit per occurrence 3. ® Commercial General Bodily Injury and Property Damage Liability (Occurrence Form) patterned after the current $_1,000,000 single limit per occurrence, $2,000,000 aggregate for Bodily ISO form Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. 4. ® Indemnification To the maximum extent permitted by Florida law, the ContractorNendor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor/ Vendor or anyone employed or utilized by the ContractorNendor in the performance of this Agreement. 5. ❑ Automobile Liability $ Each Occurrence; Bodily Injury & Property Damage, Owned/Non-owned/Hired; Automobile Included 6. ❑ Other insurance as noted: ❑ Watercraft $ Per Occurrence ❑ United States Longshoreman's and Harborworker's Act coverage shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Maritime Coverage (Jones Act) shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Aircraft Liability coverage shall be carried in limits of not less than $5,000,000 each occurrence if applicable to the completion of the Services under this Agreement. $ Per Occurrence ❑ Pollution $ Per Occurrence ❑ Professional Liability $ Per claim & in the aggregate ❑ Project Professional Liability $ Per Occurrence ❑ Valuable Papers Insurance $ Per Occurrence ❑ Cyber Liability $ Per Occurrence ❑ Technology Errors & Omissions $ Per Occurrence 7. ❑ Bid bond Shall be submitted with proposal response in the form of certified funds, cashiers' check or an irrevocable letter of credit, a cash bond posted with the County Clerk, or proposal bond in a sum equal to 5% of the cost proposal. All checks shall be made payable to the Collier County Board of County Commissioners on a bank or trust company located in the State of Florida and insured by the Federal Deposit Insurance Corporation. 8. ❑ Performance and Payment For projects in excess of $200,000, bonds shall be submitted with the executed Bonds contract by Proposers receiving award, and written for 100% of the Contract award amount, the cost borne by the Proposer receiving an award. The Performance and Payment Bonds shall be underwritten by a surety authorized to do business in the State of Florida and otherwise acceptable to Owner; provided, however, the surety shall be rated as "A-" or better as to general policy holders rating and Class V or higher rating as to financial size category and the amount required shall not exceed 5% of the reported policy holders' surplus, all as reported in the most current Best Key Rating Guide, published by A.M. Best Company, Inc. of 75 Fulton Street, New York, New York 10038. 9. ® Vendor shall ensure that all subcontractors comply with the same insurance requirements that he is required to meet. The same Vendor shall provide County with certificates of insurance meeting the required insurance provisions. 10. ® Collier County must be named as "ADDITIONAL INSURED" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Vendor's policy shall be endorsed accordingly. 11. ® The Certificate Holder shall be named as Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. 12. ® On all certificates, the Certificate Holder must read: Collier County Board of County Commissioners, 3295 Tamiami Trail East, Naples, FL 34112 13. ® Thirty (30) Days Cancellation Notice required. 14. Collier County shall procure and maintain Builders Risk Insurance on all construction projects where it is deemed necessary. Such coverage shall be endorsed to cover the interests of Collier County as well as the Contractor. Premiums shall be billed to the project and the Contractor shall not include Builders Risk premiums in its project proposal or project billings. All questions regarding Builder's Risk Insurance will be addressed by the Collier County Risk Management Division. 5/15/20 — CC 5/28/10 - CC Vendor's Insurance Statement We understand the insurance requirements of these specifications and that the evidence of insurability may be required within five (5) days of the award of this solicitation. The insurance submitted must provide coverage for a minimum of six (6) months from the date of award. Name of Firm Vendor Signature Print Name Insurance Agency Agent Name AVIAREPS CHILE LIMITADA Date AUGUST 5TH 2O20 MARIA TERESA OLAVARRIETA HISCOX ROBERT DIETRIC Telephone Number 07631 /3640-0 4 (11 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Versicherungsnehmer: AVIAREPS AG Josephspitalstr. 15 80331 MUNCHEN Versichertes Risiko: Reprasentanzdienstleistungen gemM "Besondere Deckun svereinbarun en" Versicherungsumme: Vermogensschaden-Haftpflichtversicherung (2 - fach maximiert je € 1.000.000,00 fur Vermogensschaden Versicherungsjahr) Entschadigungsgrenzen - Eigenschaden: - € 100.000,00 filr Beschadigung oder Zerstorung der Website - € 100.000,00 fur Vertrauensschaden - € 100.000,00 fur Eigenschaden bei Verlust von Dokumenten - € 100.000,00 fur Kosten bei Reputationsschaden - € 100.000,00 fur Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten - € 100.000,00 fur Kosten strafrechtlicher Verteidigung Betriebs-Haftpflichtversicherung € 5.000.000,00 fur Personen- and Sachschaden (inkl. Mietsachschaden Fest-SB je Versicherungsfall € 10.000,00 fur Vermogensschaden Fest-SB je Versicherungsfall € 5.000,00 fur Sachschaden Selbstbehalt: Fest-SB je Versicherungsfall € 5.000,00 fur Personenschaden Fest-SB je Versicherungsfall € 15.000,00 fur Schaden vor Gerichten in den USA/Kanada Beginn der Versicherung: 1. Januar 2019, 12.00 Uhr Ablauf der Versicherung: 1. Januar 2022, 12.00 Uhr Nachste Falligkeit: 1. Januar 2020 dnderungsgrund: Pramienregulierung Versicherungsbedingungen: Professions by Hiscox Bedingungen 02/2013, Besondere Deckun svereinbarun en Beitragsberechnung: Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/CDN € 132.279.730,78 0,200 € 19.900,00 € 26.455,95 Umsatz USA / Kanada: € 1.523.109,22 0,475 € 900,00 € 900,00 Betriebs- Haft flichtversicherun Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/Kanada € 132.279.730,78 0,0323 € 2.189,36 € 2.810,30 Umsatz USA/Kanada: € 1.523.109,22 0,052 € 950,00 € 950,00 Jahresnettopramie: € 31.116,25 Versicherungssteuer: 19,00 % € 5.912,09 Gesamtpramie: € 37.028,34 Schadenmeldung an: HISCOX, ArnulfstraRe 31, 80636 Munchen T +49 (0)89 545801 300, F +49 (0)89 545801 399 Munchen, 16. September 2019 Seite 1 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Milnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht Miinchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce at des Soci6tAs (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. ��(it HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 gezeichnet: Hiscox SA Sie werden betreut von: Niederlassung fur Deutschland AMEXPool AG Hauptbevollmachtigter: Robert Dietrich Im Mittelfeld 19 79426 Buggingen Tel.: 07631 /3640-0 ' Fax: 07631 /3640-220 Munchen, 16. September 2019 Seite 2 von 6 Hiscox SA Adresse ArnulfstraBe 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des SociBtAs (Handelsregister) des GroBherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. 40 HISCOX Haftpflichtversicherung Liability Insurance Versicherungsbestatigung Certificate of Insurance Versicherungsnehmer(in) Policyholder AVIAREPS AG AVIAREPS AG Josephspitalstr. 15 Josephspitalstr. 15 80331 MONCHEN 80331 MONCHEN f Versicherungsscheinnummer Policy Number f HV.VSH.6124273 HV.VSH.6124273 Versichertes Risiko Insured Risk Verm6gensschaden Financial Losses Personen- and Sachschaden (inkl. Mietsachschaden) bodily injury and property damages (including claims to rented property) Versicherungsumme Sum Insured € 1.000.000,00 fur Verm6gensschaden € 1,000,000.00 for financial losses € 5.000.000,00 fur Personen- and Sachschaden (inkl. € 5,000,000.00 for bodily injury and property damages Mietsachschaden) (including claims to rented property) Maximierung Aggregate Limit zweifach 'e Versicherun sjahr double a2Qregated per year Versicherungsperiode Period of Insurance 1. Januar 2019 bis 1. Januar 2022 1 st January 2019 to 1 st January 2022 Nachste Falligkeit Next Due Date 1.Januar2020 1st January 2020 Versicherungsbedingungen Insurance Terms and Conditions Professions by Hiscox Bedingungen 02/201313esondere Professions by Hiscox Bedingungen 02/201313esondere Deckun svereinbarun en Deckun svereinbarun en Schadenmeldung an Claims Information to HISCOX, ArnulfstraRe 31, D-80636 Munchen HISCOX, Arnulfstrafle 31, D-80636 Munich Telefon: +49 (0)89 545801 300 Phone: +49 (0)89 545801 300 Telefax: +49 0 89 545801 399 Facsimile: +49 0 89 545801 399 Haftungsausschluss Disclaimer 1 Rechtsysaus lich ist ausschlief3lich der deutsche Vertrag. Only the German policy wording is legally binding. Versicherer Insurer Hiscox SA Hiscox SA , a. k . a. k Munchen, 18. Se tember 2019 Munich, 18th Se tember 2019 Hiscox SA Niederlassung for Deutschland Ha uptbevol Imac htigter Robert Dietrich Adresse Arnulfstrafle 31 T +49 (0)89 54 58 01 100 80636 Munchen F +49 (0)89 54 58 01 199 Deutschland E hiscox.info@hiscox.de Amtsgericht Munchen HRB 238125 www.hiscox de Hiscox SA ist sine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce et des Societds (Handelsregister) des Gro3herzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter r:• v .A H I SCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Besondere Deckun svereinbarun en: I. VERSICHERTE TATIGKEITEN Versicherungsschutz besteht fur folgende rechtlich zulassige Tatigkeiten: 1. REPRASENTANZDIENSTLEISTUNGEN - Direkter and indirekter Vertrieb sowie Marketing von Passagekapazitaten von Lin ienfluggesellschaften - Reservierung von Flugbuchungen - Ticketverkauf - Reprasentanz- and Beratungsdienstleistungen im Administrations- and Finanzbereich - Marketing - Werbung and Public Relations von Destinationen, Hotelketten, Mietwagenunternehmen, Eisen bahngesellschaften, Flughafengesellschaften and Kreuzfahrtunternehmen 2. IT- UND TELEKOMMUNIKATIONSDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Haftpflichtanspruche wegen folgender Tatigkeiten eines Telekommunikations- oder IT-Unternehmens: - Handel mit Soft- and Hardware; - Modifizierung and Implementierung von Software; - Beratung, Schulung, Analyse; - Internet-Providing-Dienste; - Webdesign and Webpflege; - Betrieb von Rechenzentren; - Datenerfassung and Datenbearbeitung; - Einrichtung and Organisation von Netzwerken. Dies gilt auch fur Anspruche auf Schadenersatz, wenn fur das Abweichen von der vereinbarten Beschaffenheit von Sachen, Lieferungen oder Leistungen verschuldensunabhangig gehaftet werden muss. Fur die Tatigkeiten als IT- and Telekommunikationsunternehmen wird in Erganzung der vereinbarten Versicherungsbedingungen kein Versicherungsschutz gewahrt fur - Anspruche wegen Produktfehlern (z.B. Hardware, Software), die ausschlief3lich im Vera ntwortu ngsbereich eines Dritten (z.B. Hersteller oder Lieferant) liegen, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen des Ausfalls oder der mangelhaften Bereitstellung von Internetproviding- oder Telekommunikations-Dienstleistungen durch Dritte sowie der Bereitstellung von Gebauden, Raumlichkeiten oder technischer Infrastruktur (z.B. Wasser- and Stromlieferanten) durch Dritte, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen Schaden aufgrund energiereicher ionisierender Strahlen (z.B. Strahlen radioaktiver Stoffe) sowie elektromagnetischer Felder. - Anspruche in jeglichem Zusammenhang mit der Koordination oder Steuerung von Luftfahrzeugen (sowohl in der Luft sowie am Boden). 3. MEDIENAGENTURDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Tatigkeiten in der Werbebranche, insbesondere als Werbeagentur, Public-Relations-Agentur, Marketing-Agentur, Grafik-Designer, Web -Designer oder Marktforschungsinstitut. Fur die Taticfkeiten als Medienaaentur wird in Eroanzuna der vereinbarten Versicherunasbedinaum Munchen, 16. September 2019 Seite 3 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmtichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA !at im Registre du Commerce at des SocidttAs (Handelsregister) des Grofiherzogtums Luxemburg unter der Nummer B217018 eingetragen LadungsfAhige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter n+r HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 kein Versicherungsschutz gewahrt fur - Anspruche wegen Veroffentlichungen verfassungsfeindlicher, rassistischer oder antisemitischer Inhalte; - Anspruche wegen nicht zutreffender Vorhersagen oder Berechnungen hinsichtlich in Aussicht gestellter Gutscheine, Rabatte older sonstiger Gewinne in der Werbung, bei Preisausschreiben oder sonstigen GlOcksspielen; - Anspruche wegen Schaden infolge von Auslobungen, Gewinnzusagen oder der Organisation oder des Ausrichtens von Preisausschreiben, Lotterien oder sonstigen Glocksspielen; - Anspruche wegen der Umsetzung/Ausf0hrung von Direktmailing- and Letters hop -Services. II. MITVERSICHERTE PERSONEN / TOCHTERGESELLSCHAFTEN / NIEDERLASSUNGEN Als mitversicherte Personen gelten auch folgende Tochtergesellschaften, Niederlassungen and Zweigstellen: - AVIAREPS Belgien - AVIAREPS Canada - AVIAREPS Schweiz - AVIAREPS Osterreich - AVIAREPS Prag - AVIAREPS Ungarn - AVIAREPS Schweden - AVIAREPS USA - AVIAREPS Niederlande - AVIAREPS Frankreich - AVIAREPS Indien - AVIAREPS Mexiko - AVIAREPS South Africa - AVIAREPS TOrkei - AVIAREPS Chile - AVIAREPS Myanmar (60%) - AVIAREPS Cengdu (60%) - AVIAREPS Guangzhou (60%) - AVIAREPS Osaka (60%) - AVIAREPS Thailand (100%) - AVIAREPS Finland (100%) - Aviatourism Espana S.L. - Air Services Munchen - AVIAREPS Tourism GmbH - AVIAREPS Tourism Niederlande (95%) - Avianet Munchen (100%) - Tourism srl + srl Adam - AVIAREPS branch office Russland - Moskau (100%) - AVIAREPS branch office Russland - St. Petersburg (100%) - AVIAREPS branch office Russland - Kazan (100%) - AVIAREPS s.p.zoo Polen - AVIAREPS branch office Ukraine (100%) - AVIAREPS Malaysia - AVIAREPS Colombia SAS - AVIAREPS Brasilien (50% AVIAREPS AG; 50% Avianet GmbH) - AVIAREPS Argentinien (70% AVIAREPS AG; 30% Avianet GmbH) - AVIAREPS K.K. (60%) Tokyo, Japan Munchen, 16. September 2019 Seite 4 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce at des Soci6t6s (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojade (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. EA C')I(p HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 - AVIAREPS Baltikum (30%), Tallinn - AVIAWORLD LLC (50%), New York - AVIAREPS Tortola, British Virgin Islands (60 %) - AVIAREPS Tokyo, Japan (60%) - AVIAREPS branch office Shanghai (60%) - AVIAREPS branch office Beijing (60%) - AVIAREPS branch office Seoul (60%) - AVIAREPS branch office Dubai (60%) - AVIAREPS branch office Taipei(60%) - AVIAREPS (Pty) Ltd. Sydney (60%) - AVIAREPS PTE Singapore (60%) - AVIAREPS Marketing Garden Guangzhou - AVIAREPS - Aviation Tourism & Travel Marketing Ltd., Mumbai (India) - Maro and Partner GmbH, Jospehspitalstrage 15, 80331 Munchen - AVIAREPS UK Holdings Ltd. - AVIAREPS UK Ltd. - AVIAREPS Portugal Sucrusal - AVIAREPS Thailand Holding - AVIAREPS Marketing Garden Holding - AVIAREPS Tunesia Sarl - AVIAREPS Almaty LLP - AVIAHOLIDAYS LLC Ukraine - AVIAREPS Philippines Inc. - AVIAREPS LLC Azerbaijan III. BEDINGUNGS- UND SUMMEN-DIFFERENZDECKUNG / DIFFERENCE IN CONDITIONS AND DIFFERENCE IN LIMITS (DIC/DIL)—Ausland Fur mitversicherte Tochtergesellschaften and Niederlassungen im Ausland besteht Versicherungsschutz aus diesem Versicherungsvertrag, soweit durch die im Ausland bestehenden anderen Versicherungsvertrage aufgrund des Umfangs des Versicherungsschutzes oder der Hohe der vereinbarten Versicherungssummen kein Versicherungsschutz besteht. Voraussetzung hierfur ist, dass fur die auRerhalb des europaischen Wirtschaftsraumes gelegenen mitversicherten Tochtergesellschaften and Niederlassungen eine Betriebshaftpflichtversicherung fur Personen- and Sachschaden mit einer Versicherungssumme von mindestens 1.000.000 EUR Oder USD besteht. Die vereinbarten Selbstbeteiligungen dieses Vertrages kommen nur zur Anwendung, soweit die in den anderen Versicherungsvertragen vereinbarten Selbstbeteiligungen niedriger sind, als die in diesem Versicherungsvertrag vereinbarten Selbstbeteiligungen. Kein Versicherungsschutz besteht, soweit keine Leistungspflicht wegen Obliegenheitsverletzung aus anderen Versicherungsvertragen besteht. IV. NON-ADMITTED-KLAUSEL Dieser Versicherungsvertrag, der deutschem Recht unterliegt, wurde zwischen dem Versicherungsnehmer and dem Versicherer in der Bundesrepublik Deutschland verhandelt and Munchen, 16. September 2019 Seite 5 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmilichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www.hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas Hurlimann, Victor van der Kwast, Ben Walter ;?�00 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 abgeschlossen. Der Versicherer ist zum Abschluss von Versicherungsvertragen in der Bundesrepublik Deutschland berechtigt. Der Versicherungsnehmer bestatigt, dass der Versicherer das Angebot zum Abschluss des Versicherungsvertrags ausschlieglich innerhalb der Bundesrepublik Deutschland abgegeben hat. Der Versicherer weist darauf hin, dass Zahlungen des Versicherers aus diesem Vertrag ausschlieglich in der Bundesrepublik Deutschland erbracht werden. Der Versicherungsnehmer ist dafOr verantwortlich, dass alle im Ausland anfallenden Steuern direkt durch den Versicherungsnehmer an die im jeweiligen Land zustandige Behorde abgef0hrt werden. Die Non-Admitted-Klausel findet keine Anwendung fur Tochtergesellschaften and Niederlassungen in den Landern des Europaischen Wirtschaftsraums. V. EPLI RISIKOAUSSCHLUSS Kein Versicherungsschutz wird gewahrt fur Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses. ABWEICHENDER SELBSTBEHALT FOR SACHSCHADEN Abweichend vom in dieser Police genannten Selbstbehalt fur Sachschaden, gilt fur Sachschaden durch mitversicherte Tochtergesellschaften mit Sitz in der Bundesrepublik Deutschland ein Selbstbehalt von 500 EUR vereinbart. RXUMLICHER GELTUNGSBEREICH USA / KANADA 1. In Erweiterung der vereinbarten Versicherungsbedingungen besteht Versicherungsschutz auch fur Anspruche, die vor Gerichten der USA oder Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen. 2. In Erganzung der vereinbarten Versicherungsbedingungen wird kein Versicherungsschutz gewahrt fO r - Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses; 3. Der Mindestselbstbehalt fur Anspruche, die vor Gerichten der USA cider Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen, betragt € 15.000. 4. Soweit Anspruche vor Gerichten der USA oder Kanadas geltend gemacht werden, werden die dadurch entstehenden Kosten auf die vereinbarte Versicherungssumme oder Entschadigungsgrenze angerechnet. Munchen, 16. September 2019 Seite 6 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscoxde Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grogherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephens Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. coftler County Administrative Services Division Procurement Services Date: August 3, 2020 Email: Barbara.Lance@colliercountyfl.gov Telephone: 239.252.8998 Addendum 1 From: Barbara Lance, Procurement Strategist To: Interested Bidders Subject: Addendum # 1 Solicitation # 20-7776 Latin American Tourism Representation The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1: Bid "Due Date" was inadvertently left blank on Solicitation. Please see updated Solicitation: 20-7776 Solicitation Addendum 1 If you require additional information please post a question on our Bid Sync (www.bidsync.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. (Signature) AVIAREPS CHILE LIMITADA (Name of Firm) August 12th 2020 Date Coi17er county Email: Barbara.Lance@colliercountyfl.gov Administrative Services Division Telephone: 239.252.8998 Procurement Services ADDENDUM # 2 Date: August 5, 2020 From: Barbara Lance, Procurement Strategist To: Interested Bidders Subject: Addendum # 20-7776 — Latin America Tourism Representation This Addendum has been issued for the following items identifying clarifications, changes, deletions, and/or additions to the scope of work, solicitation documents and/or bid schedule for the above referenced solicitation: The "Question and Answer" period has been extended from to: August 7, 2020 A 5:00 Pm The "Bid End Date" has been extended from to: August 14, 2020 (& 3:00 um If you require additional information please post a question on our Bid Sync (www.bidsync.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. (Signature) MAr_1Vr_10121V y_lv•]M_I•Z_1:W121 IF -Al (Name of Firm) Date AUGUST 5TH 2O20 kkalb - . .s �' 1 CoIli liter County Proposal for Trade & PR Representation for Collier County in Colombia .Qv��EPs-° Prepared for: Collier County Prepared by: AVIAREPS Colombia Contact: Carlos Valbuena Email: CValbuena@aviareps.com Date: August 7, 2020 This proposal includes confidential commercial and proprietary data that shall not be disclosed outside Collier County and shall not be duplicated, used, or disclosed, in whole or in part, for any purpose other than to evaluate this proposal. We- Co ier county .ors® Colombia Table of Contents: CHAPTER 1: COVER LETTER 3 CHAPTER 2 BUSINESS/MARKETING PLAN 5 MARKETPLACE OVERVIEW 5 COVID-19 ANALYSIS AND ITS IMPACT IN THE COLOMBIAN MARKET 12 ---------------------------------------------------------- SWOT ANALYSIS 15 TRAVEL TRADE STRATEGIES 16 BUSINESS MARKETING PLAN 16 AVIAREPS ROADMAP TO POSITION PARADISE COAST IN COLOMBIA........................................................19 GOALS TOWARDS TRADE & TOUR OPERATORS 21 GOALS TOWARDS PR STRATEGIES: 21 -------------------------------------------------------------------------------------------------- Goals towards End Consumers 24 Calendar of Proposed Trade Marketing & PR Activities for the FY 20-21 24 CHAPTER 3 COST OF SERVICES TO THE COUNTY 24 EXPERIENCE AND CAPACITY OF THE VENDOR 25 AVIAREPS Global Background ----------------------------------------------------------------------------------------------------- 25 AVIAREPS Colombia 27 AVIAREPS Colombia Financial Statements 31 AVIAREPS Colombia References 33 AVIAREPS Colombia Client List...................................................................................................................39 CASE STUDIES 41 CHAPTER S SPECIALIZED EXPERTISE OF TEAM MEMBERS 45 CONCLUSION 46 Annexes 51 Colombia REPORTING SAMPLE 51 ----------------------------------------------------------------------------------------------------------- CONSOLIDATE FINANCIAL STATEMENTS AVIAREPS AG 50 2 Co �er Coxvity Colombia® COVER LETTER Bogota, Colombia, August 13th 2020 To Collier County: AVIAREPS Colombia office was founded in 2013 and since the very beginning has become the market leader in the representation industry in Colombia, not only for its local knowledge of latest tourism trends but for its solid support to travel trade and media partners. AVIAREPS Colombia has a dynamic team that combines long-lasting experience at the tourism industry and young talented savvy people that is fully immersed in new trends and technologies. Our office in Colombia is strategically located in one of the major business district/financial district of Bogota and provides a state-of-the-art office infrastructure to service our clients as well as walk-in customers. AVIAREPS Colombia has become the most well positioned marketing & Representation Company since its arrival to the country. Reasons behind this successful story are: • Solid commercial relationships with trade partners to create added -value opportunities to sell Paradise Coast as destination and generate new revenue opportunities for its stakeholders. • Broad team experience in tourism marketing promotion. • Specialists for trade and consumer public relations. • Extensive networks with media, travel wholesalers, retailers, and government agencies in Colombia. • Unique experience and unparalleled relationship with national and international airlines flying from/to Colombia. • All bilingual/bicultural professionals, with multi -year experience working with global accounts. • Many employees with previous work experience for International companies and organizations. Why to select us? • Relevant Experience with US Clients: AVIAREPS Colombia GM was Operation's Managing Director for Visa Rewards Program and Visa Travel Experience Program for VISA INC during 3 years. Program scope was to deliver tourism services for 27 countries located in Latin America while serving wealthiest customers from Visa International. Team has a combined experience of 50 years within travel trade industry. • In- House Experience: AVIAREPS already represents Paradise Coast in Brazil; the Colombian office will exchange experience and contacts, making the learning and implementation curve of the account and all associated actions more effective. Taking advantage of this in-house synergy is what makes AVIAREPS so efficient, generating effective communications among all offices. • LATAM Network: AVIAREPS is the only player with established and experienced own offices in LATAM countries (Argentina, Brazil, Mexico, Ecuador, Panama, Peru and Colombia). • Specialists for both Trade and PR: working with both Aviation and Tourism accounts, our team has experienced PR staff, working on complex media projects and branding of our clients. Unlike an airline -only representation, we also have closer and stronger relationships with trade partners due to continuous interaction and negotiations. • Bilingual/bicultural Staff: all our professionals have multi -year experience working with global accounts and are experienced in dealing with different cultures and speaking several different languages. 3 Co �er Coxvity Colombia • Commercial Network: proven effective and ongoing relationships at all levels with all key Industry partners in the region. • Stability and Reputation: as part of the global company, the financial stability and performance of AVIAREPS Latin America is guaranteed by its parent company AVIAREPS AG, the leader in global representation. • Research Capabilities and Data Access: AVIAREPS has access to exclusive Business Intelligence Tools, providing detailed information on destinations, origins, carriers, etc. This information will support and facilitate partner selection, planning, and targeting, as well as placing media actions. • Brave and bold: as a younger player in the Colombian market, we think differently and offer our clients out - of -the -box ideas. As a General Manager of AVIAREPS Colombia, I would like to express my gratitude for the opportunity to be considered your ideal partner in Colombia and the region. Without any doubt, our local team & myself will create any opportunity and support any existing effort to position Paradise Coast as "most preferred" destination in Florida within travel partners, aiming to attract more Colombian travelers, increase visitation expectations, wide your local presence & destination awareness, but above all, to build solid commercial bounds with key local actors that can lead you to tangible long-lasting business. Colombia is a market full of opportunities for Paradise Coast, our team is ready to convert these into concrete achievements for you. Sincerely C-1-1�1, \Q L-, .1 jls� Carlos Valbuena General Manager AVIAREPS Colombia, Panama & Ecuador Phone: (+57) 320 867 09 89 Mail: cvalbuena@aviareps.com Co �er Coxvity Colombia BUSINESS/MARKETING PLAN MARKETPLACE OVERVIEW Colombia, located in Northern South America, has an area of approximately 1.14 million square kilometers, making it one of the largest countries in the world. As of 2016, its population forecast rose to around 48.75 million inhabitants and is estimated to increase to around 50.3 million in 2020. Colombia is one of the most -populous countries in Latin America. Its capital, Bogota, is the most populated city in the country, with almost 8 million people living there. In 2019, 4.167.562 Colombians made international trips, 4% higher than 2018. The most famous destination for Colombian travelers, according to the "Migracion Colombia", is the United States with over 2,718,995 travelers in 2019 followed by Mexico with 963,909 passengers and Panama with almost 926,732. According to the annual report of PROCOLOMBIA 2019, Colombia, less than 6 hours away by airplane from the main cities in the Americas, had 1,109 international direct frequencies per week. Considerations • The GDP in Colombia was worth 323.80 billion US dollars in 2019, according to official data from the World Bank and projections from Trading Economics. The GDP value of Colombia represents 0.27 percent of the world economy. • Colombia inflation rate for 2019 was 3.53%, a 0.29% increase from 2018. This was the lowest increase in the last 5 years, and Inflation is expected to remain within the central bank's targeted range, as exchange rate pass through pressures are tempered by weak demand. • Colombia has a track record of prudent macroeconomic and fiscal management, and despite economic downturns has maintained its investment grade rating since 2013. After slowing down to 1.4 percent in 2017, economic growth accelerated to 3.3 percent in 2019, driven by robust private consumption and stronger investment. • Growth was on track to accelerate further in 2020, but the COVID-19 pandemic is expected to significantly affect private consumption and investment. • Low oil prices and lockdown measures due to the global pandemic COVID-19 have severely affected the financial stability of Colombia. According to the OECD, real GDP in Colombia declined by 2,4% during the first quarter of 2020. • According to El Tiempo, one of the most important national newspapers in Colombia, when booking a flight, 60% of people are women. • In Colombia, people buy their domestic and international trips with less anticipation compared to other Latin American countries, according to a survey held by El Tiempo. Sources: ProColombia, World Bank, ANATO, Aerocivil, El Tiempo Co �er Coxvity Colombia® Insights • Airlift Colombia — Florida: over 170 weekly flights from main cities in Colombia, Bogota, Medellin, Cali, Cartagena, Pereira, Barranquilla) to Florida .. BOG MIA 3 D 21 MDE MIA 1 D 7 CLO MIA 1 D 7 CTG MIA 1 D 7 PEI* MIA Tu,Th, Su 3 BAQ MIA 1D 7 BOG MIA 4 D 28 BOG MCO 1 D 7 BOG FLL 1 D 7 MDE MIA 1 D 7 CLO MIA 1 D 7 BAQ MIA 1 D 7 BOG FLL 1D 7 BOG MCO 1D 7 MDE FLL 1 D 7 CTG FLL Mo, Th, Fr, Su 4 BOG FLL 1 D 7 BOG MCO 1 D 7 MDE FLL 1D 7 MDE MCO Mo,We, Fr 3 CTG FLL Mo, We, Fr, Sa 4 CTG MCO Tu, Sa 2 * Operational after October08 Source: Amadeus • 81% of Colombian travelers are willing to stay in accommodation outside the city center, travel in the low season and share their trips. Percentage that is well above the world media that was 68% • 5 years ago Colombians became online buyers; especially young generations (aged 25-35). OTAs such DESPEGAR.com is one of most important ones when booking a trip to US. Trip planning is getting more relevance (30 days in advance). • Despite a weak Colombian currency specially at the end of 2019 and beginning of 2020, Colombians are still interested in traveling to the United States and the United States continues to be Colombians' top international travel destination. • The United States is the most popular travel destination for Colombians, who last year spent about USD 3.13 billion in the U.S. (excluding airfares) on food, car rental, hotels, sightseeing, and shopping. • In 2019, 1,409,528 Colombians traveled to the USA, according to Migracion Colombia Total Comportamiento Mensual on 2019 133, 263 138,OW 135,]89 126,486 120,2]5 120,251 119,899 109,183 104,416 109,201 105.872 h 1111111111 E—r. Febrero M— Abril Mayo Junio Julia Ag to 9epti—b. Oc bre N--bre Oiciembre 11 Co �er Coslvity Colombia® • Main trip purpose: 58 % Vacation/VFR • The length of stay for Colombians in the U.S. varies, but is usually approximately ten nights. However, for those with relatives in the U.S., one of the the main purposes for flying to the U.S, the average stay ranges from two to four weeks. • According to Pew Research Center, Colombian residents are concentrated in Florida (31%), New York (14%) and New Jersey (12%). • Average Age for Male: 42 / Average Age for Female: 36 • TOP preferred destinations in US: Miami, Orlando, New York, Los Angeles • According to the NTTO data from 2019, Colombians' favorite activity while in the USA is shopping followed by sightseeing and theme parks. • Since April 2012, when the State Department increased the validity of 13- 1 and B-2 visit visas for Colombians traveling on a temporary basis to the U.S. from five years to 10 years, the number of Colombians traveling to the United States has increased over 20 percent. • Form of payment: Colombians habit to buy in installments, thus leisure packages could be paid between 12-24 months at any interest rate. High Season Purpose of trip ------------------ -Tourism Residenfs 4$2,U 3$4 452 Flighf Aftendonfs 48,722 Work 37,394 Study 19; 738 ......... ------ ------------------- Events 18,947 --- ----------- - - - -- - - ------�-=------------. Business 0,668 I ----- ---------- ----------------------a others Participation U.S. Countries '2017 responses;p, American Indian Communities 3.6 2018I 4.1 3.2 Amusement/Theme Parks 47.2 43.0 43.5 Art Gallery/Museum 21.6 23.5 23.9 Camping/Hiking 1.1 1.3 1.2 Casinos/Gamble 2.7 3.3 3.9 Concert/Play/Musical 9.7 11.2 8.9 Cultural / Ethnic Heritage Sites 13.5 15.4 15.5 Dining (Experience Fine) 27.3 26.2 25.5 Environmental/Eco. Excursions 2.8 4.4 2.9 GolfingiTennis 1.9 1.8 1.8 Guided Tours 13.9 15.5 15.1 Historical Locations 25.8 19.5 21.1 Hunting/Fishing 1.7 1.1 1.0 National Parks/Monuments 27.4 26.9 28.5 Nightclubbinp/Dancing 19.2 16.1 16.0 Shopping 88.9 86.4 87.0 Sightseeing 70.8 74.7 70.4 Small Towns 28.6 26.7 28.9 Snow Sports 1.0 1.1 2.0 Sporting Event 10.0 9.4 8.6 Water Sports 4.4 3.4 2.6 Other 0.8 0.7 1.3 Sources: NTTO. Migracion Colombia, ProColombia, The number of paid vacation days in Colombia is 15 days, nevertheless, summer vacation for schools and universities is almost 2 months from June to August and an extra week in October. Colombia, additionally has a comparably high number of public holidays along the year. 18 public holidays in 2020 which are often on a weekend giving huge chances for short trips to close destinations to the country. 2-3 hours flight from main cities in Colombia to Florida, rank the destination on the top of favorites places to travel to. The main travel periods in most countries are summer between December and February, plus Easter Holidays and school break holidays. Booking Characteristics - Travel trade still plays a very important role for Colombian travelers (75%), OTA is becoming a relevant channel (15%) especially for young generations aged between 25-45. - Outbound trips are expected to see a CAGR of 5% over the forecast period, reaching almost 4 million by 2017. / Co �er Coxvity Colombia® Expenditure - Most important method of payment continues to be the credit card for Colombian when travelling abroad (+70%). - Colombians' expending habits are increasing on foreign travel. Besides the positive economic climate this is subject to new payment solutions, such as installments on travel. Marketplace Travel Trends Thanks to diverse marketing intelligence and analysis tools, AVIAREPS Colombia has access to key market information that allows to prepare sales & marketing strategy to promote Orlando as a destination. BOG concentrates more than 50 % of the business, but efforts should be done to cover as well other important cities such MDE producing 27%, CLO reaching 10 % and BAQ achieving 6 % of the outbound traffic. Shopping Paradise: A growth of purchasing power has developed in Colombian consumers an interest for getting new products, designs and becoming loyal to several brands. Since 2005, Colombia has been classified as an upper -middle - income country and on this way, Colombians have also increased their expectations to get always the best. Miami has shopping options that can't be found anywhere else. From luxury brands to unbelievable discounts and incredible quality, Colombian shoppers love to fill their suitcases when flying to the USA Family vacation: According to "Portafolio", the biggest business newspaper in Colombia, vacation is the main reason for Colombian travelers to go to Florida. A 71% of those going on holidays, are traveling with a family member or with a friend. Definitely beach resorts are one of the main reasons to choose in Florida, but other options like the Museums, Zoos catch the attention of those families looking for some time to relax but at the same time looking to get some fun and even some cultural Visiting Friends & Relatives One of the main purposes for Colombians when traveling to the USA is for visiting relatives or friends. Over 10 years ago, Colombia lived a very hard social situation and many families decided to move to the USA looking for a best quality life. Florida became the home for many Colombian families and is certainly the destination for many travelers who are looking not only to visit their relatives and friends, but also to have a leisure time. The fact of having some "Vacation within the Vacation" open the opportunity for Colombians flying to Miami, Fort Lauderdale or Orlando to visit other cities around. Romantic Getaways: Colombia has around 18 holidays per year, giving travelers a chance to get a romantic getaway anytime they want. Amazing landscapes, restaurants and resorts are the main facts travelers are looking for. Romantic getaways could be any month of the year, but there should be a deeper focus February and September, since this last one is the month when friendship and love is officially celebrated in Colombia. Souce: ANATO , AVIAREPS Colombia market trends 8 U Co �er Coxvity Colombia® Top Destinations AVIAREPS Colombia has different data analysis tools that allow having a broad vision of the migratory flow both nationally and internationally, which leads to a more complete and reliable market study. In the last two years, Europe has overtaken the United States in the number of Colombian travelers, however, when measured by country, the United States has been the main destination for Colombians for at least the last five years, followed by countries like Mexico, Panama and Spain. The United States represents a 22% of all Colombian trips in the last 12 months, followed by South America, which represents 20% of all Colombian trips abroad. COLOMBIAN TRAVEL BY COUNTRY DESTINATION (2018 vs 2019) 1,600,000.00 1,4.00,000.00 1,200,000.00 1,000,000.00 saa,aan_ an r,oaa_ as 440,WO. W 210,E 00 ■ ■ (I_(, Source: CITUR . M19 COLOMBIAN TRAVEL BY WORLD DESTINATION (January 2019 - December 2019) ■ Europe ■ United States ■ South America ■ Mexico/Canada ■ Carib heanjCentral America ■ Asia ■ Africa/ Middle East Source: E-Smash 0 Co �er Coxvity Colombia® When analyzing the flow of Colombians traveling to the U.S., it is possible to see that within the 5 main cities, 3 of them belonging to the State of Florida along with other traditional tourist cities such as New York and Washington. COLOMBIAN TRAVEL BY USA DESTINATION (January 2019 to December 2019) 40,000,000.00 35,000,000.00 30,000,000.00 25,000,000.00 20,000,000.00 15,000,000.00 10,000,000.00 5 000,000 04 ' ' ' ' , , . . ■ ■ 0.00 43 41 0 S� '((P y1 Source: E-Smash As expected, the departure from Colombia to Florida is mostly done from Bogota, Medellin & Cali., however cities from the north of Colombia like Cartagena & Barranquilla, closer to Florida than the other mentioned cities, are showing a percentage of departures to the USA showing a flight activity with direct routes without having to stop in Bogota or Medellin which minimize the flight hours being more convenient for traveling even on weekends COLOMBIAN TRAVEL TO THE USA BY ORIGIN (January 2019 to December 2019) 70% 60% 50% 4-0% 30% 20% 1096 , - - - - b` (� Source: E-Smash lliff Co er County Colombia® Regarding the city of arrival in Florida, Miami shows the highest percentage with over 63% of the total arrivals of Colombian travelers which represents a big opportunity for Collier County due its proximity to this city. Orlando shows a 23% of the arrivals, Fort Lauderdale shows a significant number with 12% and finally Tampa with a 2% o ORL-ORLAN©O a FLL-FORT LAU©ERDALE TPA-TAMPA a Co �er Coslvity Colombia COVID-19 ANALYSIS AND ITS IMPACT IN THE COLOMBIAN MARKET According to the World Health Organization, Coronavirus -Covid-19- has been spreading over since January 2020, however, it only arrived officially to Colombia on March 6th, 2020. The first case of COVID-19 in the country was a 19-year-old female patient who was coming from Milan, Italy. Since then, number of confirmed cases has continued increasing day by day reaching over 422,000 confirmed cases by the middle of August and over 13,800 deaths. Cumulative confirmed CONM-1g cases ® Cumulative confirmed COVID—m deaths ,kmne, m�rnree � . b,re.mr d�nuna�.aa�aio:� 3,enareazmr.m� �rm«d eesng �mrtmhno-s=m nauesu p� a«nwoemrQ.,.,:eaa�n n�nr me n"�anes.ma aGnew cammm, OAea a�mry aoa,3oo / /commna 35up( 30Q0( 2500( 200,0( 150p( 500,0( 5off Mar7,2020 Apr 10 Apr 30 May 20 J-9 J-29 Ju119 Aug 13,2020 so�,�.e rE m�-saao��w�e wonwme-vu��w�mvA�s wr�mma�am� ccer Ma, 7,2020 Au 13,2020 Ma,7,2020 Au 13,2020 Source: https:Hourworldindata.org/covid-cases In response, Colombian government has been working together with the World Health Organization (WHO) with an aim at mitigating and reducing the spread of the outbreak in Colombia. As a consequence of specific measures and more broadly the government call to keep isolation as much as possible, a slowdown in economy growth was unavoidable. Overview & measures taken for Coronavirus — Covid 19 in Colombia 0 On March 4th, the Ministry of Health presented the territorial plan for the control of Coronavirus with the different health secretaries of the country. The next day, the EPSs learned about the care pathways for coronavirus, and the declaration of travelers' health status was established. • On March 6th, the first confirmed case was reported. At that time, a Unified Command Post was established and Colombia entered the containment phase of the epidemic. • On March 15th, the national government suspended air entry for foreigners and the closure of land, river and sea border crossings with Ecuador, Brazil, Panama and Peru. • The first coronavirus death was recorded on March 16th and an announcement was made on March 17th of the suspension of events of more than 50 people. • The temporary closure of leisure, dance and entertainment establishments occurred on March 18th, and on the 20th, the Ministry of Health issued mandatory preventive isolation for adults over 70 years of age. • The national mandatory preventive isolation was scheduled for March 25th. That day, Circular 19 was also issued for rapid testing in the country, as well as Decree 476 with measures for the prevention, diagnosis and treatment of covid-19. 12 Co �er Coxvity Colombia • On March 31st, the country entered the mitigation phase and on April 3rd the Minister of Health explained the contingency plan for covid-19 in Colombia, which includes ambulatory care for populations at risk. In addition, the national government established exceptional measures for the acquisition of medical devices. • On April 4th, the use of face masks became mandatory in the public transport system and crowded places, and it was announced that EPSs, public and private IPSs and other health service providers received transfers for 2.71 trillion pesos, corresponding to resources budgeted for 2020. • On 5 May, President Ivan Duque announced a further extension of the nationwide lockdown for two weeks, until 25 May at midnight. • On 8 May, Bogota mayor Claudia Lopez announced new measures regarding the planned reactivation of the economy. All permitted construction works with safety protocols in place could resume by 11 May, working from 10 a.m. to 7 pm. Manufacturing companies with safety protocols in place could request permission to resume operations as early as 18 May, between 10 a.m and 5 a.m. • On 28 May, a further extension of the national lockdown in place since March until 1 July was announced. At the same time, more businesses such as hairdressers and barbers, as well as malls would be allowed to reopen from 1 June, at the discretion of local mayors, while allowing more freedom of movement in some parts of the country. • On 15 June, Bogota mayor Claudia Lopez declared an "orange alert" for the city's hospital system, considering that occupation of intensive care units in the city had surpassed 54%. • On 21 June, the Health Ministry reported 111 deaths in the last 24 hours, being the first time Colombia recorded 100 daily deaths since the start of the pandemic. • On 7 July, a further extension of the nationwide lockdown until 1 August was announced by President Ivan Duque, who also confirmed that municipalities with no coronavirus infections or with low infection rates would be allowed to open restaurants, theaters and gyms under strict protocols at the request of mayors. • On 28 July, President Ivan Duque announced a sixth extension of the nationwide lockdown until 31 August, with the same restrictions and exceptions that were in place up to that moment. • On 07 August, 15 national airports got certified by the Colombian Civil Aviation Authority with all the biosecurity protocols defined for the air operation, afterthe inspection tasks carried out by the technical team expert in biosecurity protocols and air operation of the entity. • On 11 August, the Minister of Health, Fernando Ruiz, announced that everything is ready for the first test flight between Bogota's El Dorado Airport and a city with low cases of coronavirus: Cartagena or Barranquilla would have the first option. • On 12 August, Colombia reached 422,519 confirmed cases and 13,837 deaths 13 Co �er Coxvity Colombia® Impact Economy & Employment • Colombia is facing the most severe economic recession in last years. May's inflation rate dropped to 0.32%, the lowest inflation rate since 2013. • Colombia's GDP only grew 1.1% in the first trimester of 2020, in contrast to the 2.9% growth achieved in the first trimester of 2019 • The monthly unemployment rate in Bogota jumped from 13% in March to 21.4% in May according to DANE (National Administrative Department of Statistics). Travel and transportation • With the start of the nationwide lockdown on March 24, both domestic and international flights were shut down and only cargo and humanitarian flights were allowed to continue operating • On 10 May, Avianca, the country's flagship airline, as well as the second largest one in Latin America, announced that it had filed for Chapter 11 bankruptcy in the US Southern District of New York due to the impact of the pandemic. AVIANCA had to suspend all its passenger operations since late March due to the government's decision to close the country's airspace, had to ground 142 aircraft, send 12,000 out of its 20,000 employees on unpaid leave, and saw its income reduced by over 80 per cent • On 28 May, Colombian President confirmed that international flights would remain barred until 31 August, but stated that they could likely resume in September. • The Government reported on July 8, that the first commercial flight was already authorized to happen in July, with which the reactivation stage of the air operation in the country begins. This first flight will cover the Bucaramanga- Cucuta route, but little by little other national routes will be added to this test. • Most of travel agencies have closed their offices and a big number of employees are on leave until further notice. Aviatur reopened 10 of its branches in small cities in Colombia at the beginning of July. Source: Minsalud.gov; DANE, Instituto Nacional de Salud; El Tempo; Dinero Public Sentiment • Colombian population has different opinions about the measures being taken by the national government to keep under control the spread of the virus in the country and the occupancy of intensive care unit (ICU). Uncertainty for what would happen next prevails in the population and not being able to work and get a daily/monthly income, scares inhabitants who understand social distancing is necessary, but financial situation forces to go to the streets to work. Although President Ivan Duque said Colombia's health-care system is more modern than those from some neighbours, social safety net is still too fragile and is a big concern for the government and the population in general. Being Colombia a country with strong social and health infrastructure problems, there are specially two facts that worry the population in general. First of all, over a 40% of Colombians get their incomes from their daily work and not being able, right now, to work, causes severe financial problems which face to a coming strong problem which is an ineluctable percentage of poverty in the country. On the other hand, the fragile health infrastructure nationwide forces national government to keep industries closed and people isolated at their homes to avoid a big number of infected people who can't be treated at hospital for the small number of ICUs available. MI Co �er Coxvity Colombia® Next Steps According to a survey held by ANATO in May with over 6,000 Colombians participating, 29% said they plan to travel this year; 34% have not defined it; and 37% do not want to travel in 2020. 34% of the respondents affirmed that they would travel with their partner; 14% with their family (without children); 11% with their family (with children); and another 11% with friends. When asking about the reasons for not traveling this year or not having it still clear, 30% confirmed that they will not travel in 2020 due to the risk of contagion, in the same proportion another group indicated that they will not travel due to personal economic situation and preferred to be at home for safety reasons. • Recently, Cotelco, Colombian Hotel Association, presented its slogan "Together against covid" aimed at hotels, to support the incorporation of biosafety protocols that allow accommodation establishments to prepare to provide guests with a more demanding service in terms of cleanliness, cleaning and disinfection, in order to send a message of confidence and tranquillity to potential visitors. • El Dorado International airport has implemented all health measures requested by the government to be able to operate. Measures for airport's employees and passengers include temperature control, social distancing, use of protection elements, biometric doors in migration to reduce contact, disinfection of the waiting rooms, rugs and furniture with micro -diffuser and 225 acrylics were installed as protective barriers at different points of attention to the public. Prices of the flights are at their historical minimum. Not only on account of the VAT exemption for tourist and hotel services and the reduction of VAT from 19% to 5% for air tickets. Also, many tourist suppliers have launched striking promotions that seek to attract the attention of travellers to be visited after the pandemic. Discounts reach 55% in some cases. BRIEF SWOT ANALYSIS ON PARADISE COAST IN COLOMBIA Convenient Geogra phi c location Florida ranked as TOP # 1 destination for Colombian Travelers Easy to combine with other neighbor destination in FI on da WEAKNESSES Lack of dedicated packages to promote Naples & Paradise Coast available Tour operators are specialized only to sell MIA& MCO as main Florida spots Lack of deeper knowledge on Paraside/Naples offer Average stay for CO Travelers to be between 6-8 days Few country promotion among colombian travel agencies Gastronomy offer +great beaches to enjoy Limited contact with TMC or receptive companies from I ocaI trade to sel I Paradise Coast Best practices from our regiona I office (AVIAREPS Bra zi I) to be adapted in the I oca I market Poor bi I ingua I ski I Is from I oca I agents to communicate with Florida providers WelIestablished relat! onshipswith the Trade toincrease selIingopportunities Lack ofsocialmedia content inSpanish about Para diseCoast Proven track record from local team representing some Florida Destinations OPPORTUNITIES Partnerships & co-ops strategies with carriers flying to Florida (AA, AV, NK & B6) Colombian middle class purchase power is increasing Honey Mooners looking for magic places to enjoy Effective relationship with Visit USA commitee & US Embassy Tailor-made packages to be created and offered by local TT00 & Agencies Airlift options to connect Webinars & digital tools to create dedicated strategies to raise awareness THREATHS Local currency devaluation US Visa for colombian travelers ibbean destinations agressive campaign to become again top preferred places for vacationing as price driven market for any travel decision Domestic Travel recovering relevance within customers and travel agencies 15 Co ier county *,QJY/� . Colombia BUSINESS MARKETING PLAN - TRAVEL TRADE STRATEGIES AVIAREPS Colombia main goal will be to position Paradise Coast by stimulating and promoting the diversified tourism options the region has to offer, creating innovative packages through most relevant tourism partners such travel agencies, TTOO & consolidators, aiming to increase visitation numbers in upcoming months/years. As a first action, AVIAREPS Colombia will make sure local agencies and key trade partners are fully aware of Paradise Coast location, offer advantages, key differentiators vs other destinations that make this place unique and unparalleled. AVIAREPS team will guarantee a solid consolidation of Paradise Coast image/brand among industry partners, allies & sellers Objectives Based on a solid local expertise and know-how, AVIAREPS Colombia will develop proven effective actions towards: - Become Paradise Coast ambassador in the local market by using our local expert team by sending a strong message across all relevant local actors that could lead to a well -established presence and a wider brand awareness. - Travel Agencies to have a solid image of Paradise Coast thru thanks to in-depth product trainings and fun learning activities - To be Paradise Coast local face in the market with full recognition of travel professionals and key allies. Paradise Coast will show its wide variety and will become ONE -STOP destination that offers all to everyone looking for fun, gastronomy, diversity, relaxation, sun and beach, family moments, romantic getaways, nature, eco- experiences and much more - Trade mapping thru business intelligence/data tools that guarantee a more effective approach with product managers in charge of new product development That being said, AVIAREPS Colombia will engage Tour Operators, OTAs, High -End and travel agencies to sell Paradise Coast as unique destination in Florida. These actions will encompass the pillars below: E Learning sessions/Trainings: Work closely with travel agencies, tour operators and product managers at major wholesalers to understand their needs and create opportunities to develop alternative programs to sell the destination and train the commercial and operation teams about the destination so they can properly sell it following destination's and travel partner's interests. We know knowledge is power, therefore we are convince that to attract our local agencies' interests we need to guarantee monthly webinars and E-Learning sessions that will answers all what agencies need to know, to get familiar with the destination. Agent will become true Paradise Coast Ambassadors fully committed to sell & promote. Goal: 1 major training session per month to capture interest from at least 50-70 industry professionals at no cost. Webinar & communication Platform Relevant information to travel agencies & TTOO is key to engage them to increase selling opportunities of Paradise Coast as a destination. To answer this question, AVIAREPS Colombia has the local know-how & expertise to create dedicated webinars via its own platform. Thru this tool, agencies can receive first hand updated information of the destination news, attractions, new partnerships, trends and much more. AVIAREPS CRM will be used to cover all key players and tourism actors in Colombia by spreading constant information of the destination via online games, trivia & surveys. Our expectation will be to cover more than 500 travel agencies and 1.500 travel professionals nationwide. Registrations and completions of the program to be incentivized by a series of Gift/Reward programs promoted via such platform. 16 Co �er Coxvity Colombia® Full assistance and organization of Trade Shows & Events, with Sales meeting schedule ANATO 2021: All our tourism clients trust on us to manage their participation at the most important Trade Show of Colombia, Vitrina Turfstica ANATO, where the key focus is mainly a strong and well -designed 13213 and media agenda for the destination and the co -exhibitors participating from the private sector. Our services include the prior, during and post participation of our client at the trade show (selection of stand supplier, stand design, registration at ANATO, etc.); digital marketing strategies including daily social media content creation, media events & press conferences; creation of POP material, and all local arrangements needed by our client B2B/B2C Events: Our services include the creation of tailor-made events for our clients or the participation at some third-party's events on behalf of our clients. Our events are designed following our clients' needs with the best travel partners selected by number of sales and potential for the destination. Due to the good relation AVIAREPS Colombia has with different events suppliers in cities like Bogota, Medellin and Cali, we minimize costs and maximize quality and partners attendance. Virtual & Digital: Our industry is going thru challenging moments and every company is expecting to create its strategies aligned with this new reality. As a way to answer these expectations, AVIAREPS Colombia is fully capable to create virtual events/venues from the technological set up, invitations, re -confirmations, project kick-off, reporting and post event actions & follow-ups aiming to fulfill Paradise Coast KPIs and targets. Trade: Sales calls, destination trainings & Travel trade partner Co-ops & Incentives Sales calls: Given the company's specialization and relationship with the tourism and airline industry, AVIAREPS Colombia has unparalleled knowledge on how to negotiate with, and motivate, tour operators, wholesalers, travel agents, MICE organizers, airlines, and other travel -related players. Our sales calls are strictly chosen using travel tools like Accelya-eSmash, Sabre and CAPA. Our monthly sales calls are designed using solid sales strategies to raise number of visitations in the destination. Our goal will be to conduct 25 sales calls a month including most important trade partners such as AVIATUR, BCD Travel, CWT, American Express, Colaereo, Price Travel, Despegar and Bestravel among others. AVIAREPS Colombia is aware that market expectations also come from secondary cities and regions, furthermore our commercial actions will have a nationwide coverage including cities such as Medellin, Cali, Barranquilla and Coffee Region (Pereira, Armenia and Manizales) Travel Trade Partner Co-ops: Establish large-scale strategic partnerships with major travel trade, hotel chains and airlines to broadly promote the destination as the leading luxury/leisure destination for Colombian travelers. Main purpose of such actions will be to reduce costs meanwhile to reinforce a strong message of selling the destination. Paradise Coast Co-op Campaigns with key wholesalers, retail chains, OTAs and airlines future outlook: Upon confirmation of budget, AVIAREPS will evaluate and work with key travel partners in Colombia to launch large-scale campaign to drive sales. Related steps: • Tactical action to drive sales as needed with major partners such as local main carriers, flying to Miami (AVIANCA and JETBLUE) which have an internal media network and consumer base of Frequent Flyers which can provide significant leverage. • Ensure trade press coverage of the events, pre & post to maximize buzz for Paradise Coast programs. • Cover events via social media channels, Facebook & Twitter, and run an online competition across each market for an annual "major" prize. AVIAREPS Colombia existing contact network includes US & local carries flying to Florida as well as Car rental companies and hotel chains. 17 Co �er Coxvity Colombia Retail Agency Sales Incentives: Support major travel agency networks which are the top sellers of the destination with gifts/win a trip (or reward point) incentives to drive sales of new products and increase sales during tough periods. Through lucky -draw or sweepstakes activities, AVIAREPS local team will assure travel professionals participation in a funny way. An ongoing relationship with local players that has solid foundations and motivation is paramount as a "door opener" for business leads and visitation increase Related steps • Agents will be given sales target and those who exceed targets will be rewarded with incentives. • Work closely with partner destinations, airlines, hotels & attractions to build attractive prizes for Sales Incentives. • Utilize customer databases from partner entities to further enhance promotions. • Work across social media platforms to further drive competition between individual consultants. • Launch the MICE campaign with a series of MICE workshops, and ensure attendance of all major MICE planners. • Working closely with trade partners and destinations, run a regular feature in major MICE trade publications encouraging MICE planners to choose the US for their top incentive trips and conferences. Non -Tourism Alliances We are in full capacity to generate effective alliances towards 62132C strategies that increase chances of visitation to Paradise Coast. Based in past experiences, AVIAREPS Colombia can sign up an alliance with one of the most well positioned bank group in Colombia to reach an audience of 50.000 VIP customers across the country that could become new visitors to the destination. Destination Reviews per Year AVIAREPS Colombia organized more than 5 destination reviews to key destinations creating a wider commitment of top preferred partners to discover more of the destination. Thanks to our local business intelligence tools, AVIAREPS Colombia will identify top sellers to Florida, key prospects as well as market selling trends to maximize FAM goals. To guarantee a measurable ROI of such actions, guests will be created dedicated packages to sell all the variety and endless offer of Paradise Coast, once destination review comes to an end. Proposed Tactical Programs Collaborate with multiple layers of stakeholders including destinations, hotels, attractions, government and trade partners to secure co-op opportunities for Paradise Coast in Colombia. Paradise Coast Sales Mission to Colombia: plan, organize and host Paradise Coast launch sales mission in Colombia (in 2 cities Bogota & Medellin) inviting key industry partners to create awareness on how Paradise Coast will support common opportunities and create benefits to the industry. Actions to include: • Paradise Coast Information session for key trade stakeholders & trade press. • Paradise Coast travel education Seminar for retail travel agents. • Close contact with commercial departments of US Consulates, Brand USA and Visit USA partners in Colombia to support the mission 110 Co �er Coxvity Colombia® Communications Program Travel Updates through mass mailing: target 5.000 travel professionals, seeking to Increase awareness of destination offers. • Send monthly email blasts with simple image and key messages • Subscribe new members to AVIAREPS CRM to receive monthly releases • Partner with a local tourism magazine for editorial content aiming to cover 18.000 travel agents in all the country Travel Trade quarterly e-newsletters • Target travel representatives distributing quarterly e-newsletters with latest updates on attractions, event calendar, campaign and other relevant trends, in order to be in forefront of agent's minds • Quarterly Interview with REPORT TV as new penetration channel to increase local awareness DESTINO AVIAREPS Event: Following best practices from other AVIAREPS offices, Colombia launched first edition of DESTINO AVIAREPS last Nov/19 which was a successful event, very well accepted by key local trade partners. As unique showcase opportunity, AVIAREPS will invite Paradise Coast at a very reasonable/low cost to participate and expose all information related to the destination before TOP 150 partners in BOG. Major outcomes: - Product delivery to key players & decision markets - Instant connection with first line buyers from agencies, tour operators & consolidators - One single point of contact with all key actors selling FLORIDA - Visibility thru local media by issuing dedicated publication - Database access AVIAREPS ROADMAP TO POSITION PARADISE COAST IN COLOMBIA — KEY CHANNELS SUMMARY Travel Trade Marketing Mapping the Travel agent target list of more than 900 key outbound IATA Travel Agencies throughout the country. Target major wholesalers and retailers in each market including specialized agents in the following fields: • Sports • MICE • Family • Wedding • Honeymoon • Gastronomy • Daily/ Weekly travel trade sales calls to target travel agents • Travel trade inquiry handling in -market • Monthly travel trade newsletter production and distribution in Colombia • Updated contents to dedicated travel trade section on the websites • Group travel agent familiarization tours M Co ier county Colombia Travel Agent Training • Daily/Weekly sales calls • Webinars • E Learning Platform interactions • In-house travel agency seminars • Group workshops • Road shows • Trade Shows (such as ANATO, Colombia Travel Market) ■ Trade show participation and management ■ Off-line co-op promotions with key airline and travel trade partners ■ On-line co-op promotions with: ■ Travel agent websites ■ Travel portals ■ Airline websites Airline Relations & Joint Marketing • Sales calls to partner and target airlines • Airline co-op market campaigns • FAM partnerships • Event partnerships • Promotion partnerships Consumer Marketing & Non -Tourism Alliances • Consumer contact databases • On-line co-op advertising campaigns tying -up with: ■ Brand partners ■ Travel agent partners ■ Media partners ■ Airline partners • Limited off-line co-op advertising campaigns • No budget for stand-alone brand advertising campaigns • Limited investment in consumer travel fairs (ANATO) • Non -Tourism alliances: Banks, local brands of mass consumption, retail & shopping center On-line Marketing • Co-op campaigns with key partners • Develop social network promotions • Establish mobile phone promotions • Search engine optimization • Banner promotions • Virtual Events 20 Co �er Coxvity Colombia® GOALS TOWARDS TRADE & TOUR OPERATORS Objective: To target volume thru Groups handling along the year. To deal with TOP well respected/known TOUR OPERATORS in the market allowing them to promote „ Meet and Greet service experience in Paradise Coast " KPIs • Number of Colombian visitors. • Number of nights spent. • Average spends per trip. • Number of new Paradise Coast products & packages developed and sold Customer's most desirable destinations in Florida • Miami & Orlando • Sales Tools to be used / Form of negotiation • Local negotiation with each local TO. • 132C communications via tourism packages mass mailings and newsletters to customers. Co-op with BOGOTA Convention & Visitor Bureau: create an exchange MICE program between Bogota & Paradise Coast best practices sharing, preferential prices/conditions for commercial missions doing business in both places. GOALS TOWARDS PR STRATEGIES Brief Media Landscape Colombia Many of the media are controlled by large for -profit corporations who reap revenue from advertising, subscriptions, and sale of copyrighted material, largely affected by piracy. Media in Colombia is regulated by the Ministry of Communications and the National Television Commission. Media ownership remains concentrated in the hands of wealthy families, large national conglomerates, or groups associated with one or the other of the two dominant political parties. TV Colombia has five national and many local and regional television channels. The National Television Commission oversees television programming. National Radio and Television of Colombia (Radio Television Nacional de Colombia—RTVC), Colombia's public broadcaster, oversees three national television stations (one public -commercial, one institutional, and one educational). Television stations include: CARACOL TV, RCN TV, SENAL COLOMBIA, CANAL INSTITUCIONAL and CANAL UNO. Newspapers There are more than 35 newspapers in the country, mainly private corporations. Some of the most important are: Name of Newspaper Headquarters website El Tempo Bogota vnmv eltiempo cam Et Esoectador Bogota vAm-i elespectador cam Et Espac:o Bogota vr+mv elespacio cam co La ReoZkca Bogota vnmi larepublica com.co Et Nuevo Sigto Bogota www elnuevosiglo cam co Portafolro Bogota vnmv portafolio cam co 21 Co ier county *,QJY/� . Colombia Internet penetration Nationwide In December 2019, there were an estimated 34 million internet users in Colombia. That's more than 19 percent more than the 28.48 million registered users in February 2017. Internet Usage in Colombia Statistics: Recently it was found that more than 64 percent of Colombians were online according to IWS. Facebook Subscribers in Colombia: 30.390.000 Facebook subscribers for June/2019, and a penetration rate of 60.7%, according to FB Top 5 Ways of Colombian Internet Users are: • Social Media — 96% of all internet users in Colombia use some sort of social media. Colombia is in the top 10 countries in the world in terms of time spent on social network sites at 2.6 hours per day. Facebook and Instagram are the top social networking sites. • Newspapers — Online newspapers are frequented by 50% of Colombian internet users which is higher than the world average which is 40.8%. • Mobile — The penetration rate of mobile voice services in Colombia amounted to 129.5 percent, which means that there were more than 1.29 mobile line per inhabitant. Thanks to a solid effective relationship with key magazines, travel trade publications and relevant newspapers, AVIAREPS Colombia will work on year round PR strategies to generate a good number or articles to highlight Paradise Coast most well position spots as well as to back up lesser -know places to be discovered. Objectives: - To use AVIAREPS local strong relationships with local media to get high quality releases - To achieve 500K worth in media value in Y1 - To generate more coverage in print travel trade media - To organize 2 press trips with TOP Journalists that have a strong voice in the local travel industry in Y1 - To get at least 2 Newspapers Tourism section covers in Y1 - To organize 1 virtual media event thru a local co-op to invite at least 5 journalists for a pannel to discuss what Paradise Coast has to offer to Colombian customers Press Releases: generate media coverage focusing on the diversity and latest offers of the destination with up to two monthly press releases. Print Media: Ensure great quality coverage from key trade magazines that have nationwide coverage such LADEVI, Report Colombia, Revista Viajar from El Tiempo among others. Media Interviews: generate immediate publicity and encourage wider media coverage regarding Paradise Coast. Develop media interview schedules for Paradise Coast at major trade shows in the country. Goal: 6 per year. Press Trips: generate in-depth media coverage on the Paradise Coast offer. Organization of Press trips including trade press, consumer press, travel writers, and travel bloggers who can publish relevant opinions that can generate impact that can be translated into 500K USD media coverage. Partners to approach: 22 Co �er Coxvity Colombia® Pavrplvnu, errtre nrte y r0i. 5M 5n+5GRmvr.pan WMH 4 SN1111Y SMI� SN p90FGp . blwn a fne11E-. r n.�ae ab.r a++n.�a ., r ..... L:,DEVI— LAAGENCIA DEVIAJES Circulation: Monthly REPORT COLOMBIA Circulation_ BhWeekly VIAJAR— ELTIEMPO Circulation: Weekly HORIZONTES- AVIATUR GROUP Circulation: Monthly EL MUNDO AL INSTANTE Circulation. Monthly HOLATURISM0 Circulation: Monthly BUEN VIAJE VIP - EL ESPECTADOR Circulation: Monthly Social Media —Digital: In our combined AVIAREPS action plan for LATAM, we are recommending Spanish Social Media sites in Facebook and Instagram. This sites and the content will be managed by our Mexico office with relevant content to all 4 Spanish speaking markets: MX, CO, AR & CL. Our PR team will make sure that those channels are strongly promoted in the Colombian market Crisis Management: protect and maintain positive images of Paradise Coast in Colombia in the event of a natural or man-made crisis such as a terrorist act, recurrence of infectious disease, volcanic activity, airplane crash etc. Media Digital Event: organize at least one major PR event per focus market. Goal: 2 per year Related steps • AVIAREPS would recommend to create a digital media workshop prior to the event to bring together Colombia travel writers and Paradise Coast stakeholders in series of one to one meeting introduced by a panel discussion of Paradise Coast key speakers. • Provide journalists upon registration with information on the stakeholders attending the virtual event and an option to short list 10 preferred contacts to e-meet with, plus requests for individual interviews. • Develop specific meeting itineraries per journalist matching as much preferred contacts • As possible and adding additional meetings requested by the stakeholders. Goals towards End Consumers Sports: Leverage on existing wide offer to enjoy sports shows such NFL, NBA, Marathons, Amazing Races contests to encourage Colombian customers to enjoy Paradise Coast as unique dream destination full of sports variety. Music: Take advantage of all existing music programs & calendars in Paradise Coast throughout 2021 to create tailor made offers to Colombian audience to visit and enjoy during concerts and shows season. Gastronomy: To discover endless offer of a rich gastronomy that can be found in Paradise Coast, by creating a program between Colombian Association of TOP Restaurants to visit counterparts in Paradise Coast to exchange experiences, know-how, and mutual willingness learn of food, tradition and cultural offer. 23 Co �er Coxvity Colombia® Calendar of Proposed Trade Marketing & PR Activities for the FY 20-21 Activity Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep E Learning /Webinar Platform & Trainings DESTINO AVIAREPS Event Ir Sales calls & blitz Trade Shows (ANATO & Travel Mart) Co-ops & Partnerships DRs Colombia Sales Mission Travel Agency Selling Contest Newsletters & communications BOG Leisure packages thru TT00 Non Tourism Alliances Destination Awareness campaign B2B2C Media Interviews & Press conference Social Media handling (centralized by MX) Press Releases & Pitches Media Relations COST OF SERVICES TO THE COUNTY Budget Below a suggested annual budget for the period OCT/20 — SEP/21 that encompasses Marketing Trade & PR activities. Trade Show (ANATO 2021) Yearly Trainings Destino AVIAREPS Event Destination Reviews E-Learning & Trainings TOTAL TRADE $ Basic PR handling Social Media handling TOTAL PR $ 2.500,00 2.000,00 2.000,00 3.400,00 Included 9.900,00 Included Included 9.900,00 Co ier County .4r��s� Colombia EXPERIENCE AND CAPACITY OF THE VENDOR AVIAREPS Global Background The AVIAREPS group was founded in 1994 in Munich, Germany with the goal of meeting the growing demand for representation services. The company began by representing airlines, but quickly expanded to represent tourism boards and commercial trade associations, which were also looking for the unique global marketing network that AVIAREPS provides. Today AVIAREPS AG is the number one tourism representation company worldwide, providing representation, marketing, sales, MICE, trade and PR services in 66 own offices to more than 180 accounts in its client portfolio. In 2010, AVIAREPS was affiliated to UNWTO (United Nation World Tourism Organization), gaining access to a global network of institutional and professional contacts as well as information about challenges, market trends and the development of the tourism industry. AVIAREPS is also a leading market player in the field of Tourism Public Relations. Our strength lies not only with comprehensive media management coveringtools such as media releases, media promotions, crisis management, press incentives and social media but also the efficient combination of all instruments for each of our clients. A reason that allows AVIAREPS to always deliver great results — besides our structure, connections, expertise, abilities and dedication- is the fact that we work with the policy of always do more with less. That mentality, strongly disseminated in our offices, is responsible for outstanding achievements, including exclusive negotiation conditions, excellent ROI and many costless but high -quality publicity. Our offices worldwide are very well connected and integrated, always trading knowledge and information about tourism, MICE, new trends, insights, marketing and PR, what makes AVIAREPS unique in the concept of global cultural knowledge in any tourism business related. Several of our clients have entrusted multi -country agreements to us, providing our team with an extensive knowledge on how to structure and roll out client contracts covering Latin America as a region, combining regional supervision with local expertise, always keeping in mind the utmost leverage of the implemented programs for the whole region. 25 Co �er Coslvtty Colombia 25 rs Powerful +8U4 100+ Proven taair Synergies ena�luyees t> L,�7 Qrecord and between our Local experts We me aciatiawp AZz6on and with your connected with experience Tourism Cfients interests at heart the right people 67 own i' 3600 BEST offices Service QUALM Fimaocial 200k to acconmzodate our portfolio StabiiM Global Travel your global addresses each Award -winning Financial Trade Contacts needs and 'N�k with track record every proven results Internationally, AVIAREPS represents a growing number of worldwide destinations and attractions. This is also the case in Latin America. We understand the demands and wishes of the international market and know how to satisfy them and, specially, how to inspire local travelers to visit these places. Nevertheless, each client within the network is treated with confidentiality and privacy, unless they expressly wish to co-operate with other clients. 26 Co �er Coxvlty Colombia® AVIAREPS Colombia Tourism License 20/21 20200305151123316516A RpaSto Ho-9'280 r REGISTRG NACIONAL DE TUMMG REGISTRO LNICU EMPRE5ARIAL V %WIAL CFATI F IC.A Q!k IF: A►'IA-RrPS ('[3WLABIA yA,S - .k%IAItF'PS ('OIA()MBIA NIT:900661209-2 Dmx:xrtm C'imir oil: CL 25 59- 51 OF 312 TO3- X36Tk DC. HC WTA Dmxo n Para iu4L'aam !s: CL 26 54. 51 4F 312 T 3 Se awuenln kmcriw en el Reouu Nwiaml de YL6 mo evim, OFICtSIA DF. REPRESt NTAC10N T 105STICA 0 0 CO [Amara i de Comercia 4CD de llogotA f 0 Fa10 do w'4�rsn.�f; i l 4t'2i7? 1 1"ce1e elr Fgrd'ralre {}Sd]%'311_'�f1 CAA1 AM DE CUMERCICI DE SILK 'A TAX ID Registration 2020 ea sa® ®� ■■■-!!ME■. ■a■ ovo 0o you ■■■■ ■■■L@■@ &a MMEIEID000000oo MEN MEN IEND 01100110 o© ■■■■ ■■o ■a000e o©oo©ow000®®o©©©© ■�■a■tl■n■o wwwwwwwwwwwwwwwwww oaoo■■aEa■aoo ��I�I�II�II�II�Iw1A1 mmm©a000eo ®® ©w�wwtws ®■■■■■■■■■ �� ® ■■ ■■ ■■ ■ ® i■a ®mm 27 Co �er Coxvity Colombia® Chamber of Commerce Company Registration 0:=''ERA DE M=ID DE BOGOTA COUrnar ME .--RTMU de C 'o O�DI M %1MI1FI CI.0 [de : A20602G441?4FJMi4 C-0 de &ogo } DE ] MIC DE 27-20 =-- 15::S:2- AM DE HC-44 PiGIM : 1 M 2 A A A- A A A 4+ 1 1 A- A A A 1 1 i i- AA•.AAILA 4AA—AA-AA—AAILA 4AAILA 4-AAyAA-AA—AAILA 4-AAILA 4-AA—AAAA+.AALAB-AA4A 111-1111-1 LA kDTRICm.n MEkMxw'r'IL PRCPORMOM 3EGM�b-D Y =FLAFf.i EN L: E REGO003 _ E<E }& F"ti=IDD LA EECFL4 T_ TE PUA RE9C4rAR L_l 10TR--& IERCARTIL HASTA EL 02 DE ,CIO DE £02D_ AA•,�A,iAkiA—AAaLA—AA�A�,�AfA�aLAlAA,�A—,�AfA�aLA�A�,�A—,�A,�A—aLA�A�11�A�,�A—,��—,� ZSTL CERT-FIC EO F+;E GEnP.ADC ELECTRORIME= Y =NT=_ CDN UIT CODIGC DE ; gIFIC_ACION ;;U L= FERWIIE DER :'ALIDADO IT T Ii-11H= EUMV E E0 DIaSr-NGRL"XW h iik'W_CCS_CRG_CL A�.�A�A�.�A:AAaLA—AA�A�.�AfAA•aLA*iA�A—AAfA�aLA�A��Ar.�A.�AtaLA�A��A�Alll-1_11-1 ?ECUEPM QUE EST- CERT;1'1 O LL P EDE xrrrrrraTR LET 37- CZ=. r OFICIR& DE FCRIM I'b CIL r Rd,PIDA 'i E<EGM& ER Tik'F_ CC$ _ CRG_ 2O P RA 99 SEGMIDAD DE3E %TERIFIC2R LA V-ZIID�Z sir AU7MCID D LE E= CERTIFI=O 32T COSH ALGUND DE MMM FACILr RAPID$ Y 3MGURA EN 4iATW_C(CB_ORG_COAMRTIFIMDOSELE TROVIC03 A�AA�A�,�AtAAaLAtAA�A�,�AfA�aLAtAAA*,�AfA�aLA�AA•�A:,�A,�A:aLA�A��Af Ak,�At,«aLAt.� CERTIFI= DE MATRI=- DE 30CIEDAD PCR AZZUMTE3 SDGLIFIMMA LA C -MAP x M C--IdELLDIO OE WGO 3! r CM FUNM3dEbiZO FM L4 IDTRICOI.&S E INSCRI PCIZI E9 CEL REGISTRC IdER(MMIL CERTI FIM-: KC(bMRI : 2LVId,AEP3 MIDEBI t ns [{_I _I . SDO_ 151E1 _2D9-2 A.DMW-3T10_2IDN _ DIRECCICK .SECCICM-1 IE IMPLESMS DE BDGDIA, REMMN COMM CERTIFICA: MMRIC LA tTO : 02.27 27 E 1 DEL :3 DE OCT0`EF.E DE 2 01 CERTIFICA: DIET O --Cfl DE M TIFI CACICK JUDICULL : EL t-E 59 - S L OF 312 T 2 MQNI0-2I0 : BOGOTA D_C_ E-'aII AOP_FICACION JUDICIAL : C'U'ALSU'L4@Wu'LTIAEP3_CM1 DIRFO_=� CfWERCLZ�L : CL 26 59 - SL OF S22 I 3 MQt4I O I= i 1 : BOGOTA D_ C_ Z. IL COMERCIAl: A4AA-AAA.-AArAAaLA—AA 4AA.-AA.LAA,aLA—AA -AA-AArtA4-AArtAA-AA-AA-AAAAArt A+aLA*AIAA--A -AA —.A CERTIFICA: REDO'-JF CION DE L_l Id -TRIO= :24 DE FE3&ER2 IE 20; 0 CAIII O AND RENCDC'}-DO: 20.20 ?_271PJ0 IOTT-L REP0RTA00:S2r3'fr292E1 CERTIFICA: -271NIDALD ECZP2UCA : 7911 tC_'P_rIDADE3 D I.r3 iGFNCI23 DE 'v72v1E_ 7990 OTR03 3ERVIC=03 DE RF 4n': =. Y ACTI1FI113 REIU CI MUMS . 7 R2 :.MVIIIMM2 DE CPERx"?DPFS 77RIM-M3. CERTIFICA: PRCPIFTFJI_C DE LOS SIGQIEW.M.9 E3T=BLF2IbU IOS DE CE-VER2ID N'DY-13P : XVIAREPS COIDE IR S_i _3 M Co �er Coxvity Colombia® COMPANY INSURANCE AVIAREPS Colombia is currently covered by the Global Insurance Policy of AVIAREPS AG (Policy is being submitted in this process). In case of being awarded with the contract, AVIAREPS Colombia commits to contract a local insurance as per Collier County's requirements. HISCOX Haftpflictttverslcherung Liablllty Insurance VersicherungsbastAtigung Certificate of Insurance WralNlaryrrgManmeh�nl POECYEPEA6 AVVMiEPS AG JoaapfoplNNk. 16 —1.PS J oeepnlgNMh to W321 MCN HEN e0331 MUNCHEN �an(V�INNrlmoaaehaNnummsr NVVSHB T2173 v4Ni0MrfM NNNro Imund RNF vamwganprnEran Rrrancl.l Laaeea P.nonn-uw s.wwe.rr �mlu. wtu.wahuuenl Wooly lb.n .tea p�narra.m�.Grwnl,p dYnuw MNtl prepenYr YafakMf VNIWAMM 9larrlmured - ETg00.up0,pofurW��nOVerwchMeh E1,g00.Os0.00 tr nnincw rceeee FS,p00,000,00 MrPonmorr urq SadpXipax (Mki E6,b00,gW-p0ler bodily lnlvw untl erapetly aamapaa MbLxMchYdan] Inrrruabs nnim.lo remoa prmperryl Wnrtrhrunr Agprapah Lima zwwdacN vnreidlen, _._ dovhlen re else e V.ralur.arrgae.doea n P.riae ar m.ar.n aa� I. Januar 2019twe 1. Januer ZDY2 1e1 January 201g rs 1al January 202] NYcheta Fa111gFaa Next Dw N. 1. Jn u.r220 tel r.—Ymp _ V. akh—W.dingungan Inaunnca Temu orb Londleena ProNaakme by HN Pr Bedingurg SQM13Bm 0a, Pmhaeiona by Wswx Betllrpuigen. OM13B—ndam fAa • winb_xrun peckungavenNnMrurrgen HISCOrmrld an - Clilma lnf0rmadon is H16LL%. Arnunahah31. 04EC83B MOnrAan HISC0X.0.muraln3e ]t, pBpS36MMW THetn. •q9 (OjOs 5a3B01300 i'nme' M8I01ek 346a01 aW TNehn_ 49 0 Slfia0I M Fac 4 Ha. M8 pAI e45901 M WeunanM.FKN1arE Ohchlmh RmhuwMrplFn IelaVNddh3aah ar dauhw VMkaa. Onlr hb Oahtbn bdkw AaNk10 N IewM emarkJ KI.— $AA Inaunr kbcm Hhcov 8q R� R� MbnMan, lk.8auu,ir2018 Nunicn. lNhC lwnber wla nibAlrrynx �� s lows s. se o+ �u9 w.ce.wiMkrewi� and iMe6u.�. ds FeMn bwrnn �, 1,1 H I SCOX VE R SICHERIJNGSSC HEIN V-0g--h,dun- untl SallHenpAPhtv@WPlefung Nr.: HV.VSH.6124273 knkl Veraicnervn8aechule gewand hlr AneprOchn w¢gf'n VerdROntlrchung0n u¢r}aseangeMlntllkhar, rasslst.crasr ad., an1W.m11-h.r nh Aap afutreNeber theen odor He:recha-pn hlrtekkn In Anlcl geaall., GyhaleRebtls B0,,llger Gewnne 10 Jar WerWIg bbi Prpiaevaechr01b0n Otlef eortakgen Glpcksepiebn; AnA—I.e wagon 5cnatlan mfWge fort AualobungOn, GOWInnZJBegm Oder dpr 6rg¢nlselmn rider die Auerlca van Pm lsausachmlben,lb.agnotlersenetl�,, GlOckaelaalen. - Anaprliche wagon de. I�maJ¢wlypwfuhrung vnn puexlmmm�g-untl LBtlOrehaF-Gervlcas, MITVERSICHERTE PERSONEN J t0Ch17ERGESELLSCHAMN INiEGERLASSl1NGEN r mdvenitlwrte Pareonan galWn h lolp¢nda T,,M rg eellmhaftn, Nletlen 046n untl •AVIoAREPSC d • AVIAREPS Scr weiz -WARE PS Oelenalch - AVIAREPS Prag -AWARE PS Ungmn AWAREPS Sanweaen •AWAREPS 115A •AWAREPS Nmtlmentle -AWAREPS rmnkrekh • AVIRREPS Intllen •AVIAREPS Mexlka -AVIARfPS 9¢u!h AM- -AVpWSPS Turkel -AWARUPS CH. AVIAREPS My.— (C%) - AVIAREPS Cengdu (SD%y AWA R E PS Gaengzhab (60%I AVIAREPS Osaka (00%) -AWAREPS Th hird(100%) AVIAREPS FBIIand (1m%) -AWarouhem Eapana S.L. -AJr Seek- MOnchen AWAREPS Tearlem GmbH • AWAREPS T.A— W d.Wade (95%) • Avlane( MOxhen (10M - rcumm. W + en Adam AVIAREPS March a" RVW ad-Moakeu 000%) -AVA.kEP9 bfarleh eflkk R.:ad 51. Pehrebufg (100%) -AVIAREPS brN Plfioa Ruaalaad Kazan(100%) -AVAREPS s.p.zoo Pmn -AVIAREPS braatl slfica GWelne (100%) -AVIAREPS MMEyYIa • AVIAREPS G-k-ft a SAS • AVIAREPS B-Wi., SAS AVIAREPS A0; 60%AW.Pet Or AMtnchm, 16, September 2019 Sere 4 von S eltam 4A Mrww grwa9aw al t+w ryNEM eem rm tKa.anpnrlJaweN.w �e1°""" iN1°ta�yMw,°oled Reawlpbhr � arrArlaNN Yo— Meaeel8a xwulfeeovM t� L�rgaaar Yns r:anl e+e+. aru ai��F'""�i Wwma�wrar�ruarr�ir�ar�u�.rWnw�a+�l.fwre+w Mwa.�nr a�rai.nairwrr4e�wn�iriie��a�i�swq Tiwwar.l�Hfa��w xxuw�wnfAW..im�wr. 29 Co �er Coxvity Colombia® AVIAREPS Colombia was officially opened in 2013 in Bogota D.C., as the official representative of 5 companies. Nowadays, its portfolio in Colombia includes 17 companies among them Emirates Airline, Singapore Airlines, Discover The Palm Beaches, Accelya Group, Europcar Mobility Group among others. Since its opening in Colombia, it has evolved and is clearly the most important representation company in the country. AVIAREPS Colombia has a dynamic team that combines long- lasting experience at the tourism industry and young talented savvy people that is fully immersed in new trends and technologies. Our team has a solid and extensive experience in the tourism industry, they are experts in sales as well as in marketing promotion to support the needs of clients. The team was comprised of bilingual/bicultural professionals, with several years of experience working with global accounts and serving our airline clients with passion and deep market knowledge. Thanks to its local relationships, AVIAREPS has established effective commercial bounds with trade stakeholders, OTA, retail agencies, TMC and major carriers flying to Orlando/Florida such AV, AA, B6, DL and UA that could become key potential allies to boost the destination Our office in Colombia is strategically located in one of the major business district/financial district of Bogota and provides a state-of-the-art office infrastructure to service our clients as well as walk-in customers. Our services include, but are not limited to: Trade missions and tr❑vering exhibitions Web: design, development & maintenance Stratec;_ compaig.- planning LJ3er behaviour analysis Co �er Coxvity Colombia® AVIAREPS Colombia Financial Statement last business year 2019 INGRE505 AVIAREPS COLOMBIA SAS Estado do Resultados ano 2019 V 2018 (Cifras expresadas en pesos C0110mbianaa) ANO 2010 AW 2018 Cornislones Facturada+s 121 1,146,593.906 1.267,467,599 Comisiones provisionadas 12.1 103.608.500 0 Recuperaclon de gastos 12,2 679X73.956 6.93.572,037 Diferencia en cambio actual 12.2 750.861.371 585,426.810 Firanderos 12,2 3.349.850 2,737,677 Ajuste al peg0 12.7 0 101.568 TotalIngresos 2.683A437.583 2.549.305.690 GASTOS Administrad6n 12.3 1,417,542.509 1,893,115.589 Ventas 123 308A 78.934 0 Fnd.rxieras 12.4 139.338.173 101554,799 Total Costas y Gams 1."5.059.616 1.995.670.389 lldlidad antes de impuestos 818.427.967 553.635.302 Provls& impuesto rents 794.858.944 227.565,000 Utilidad nets del period* 523.569.023 326.070.302 Carlos Vaibuena l4ema rWo Garda M. Alejarydro Pardo Representante Legal COr1tbdar Revisor Figal T.P. 1814-T T.P 60564-T 31 Co �er Cotivtty Colombia® AVIAR E PS C DLOM91A SAS Estadu dB 5ituasion Finantiera segun Camparativo 2012-Mia (Clfras expresadas en pesos €olambla nos) ACTIVO ACTIVO CORRIENTE pgpgnlgllid Cuenta& par aobrar aomamiales y otras Acbvos dircrkius Total achwa corrdente ACTIVO NO CORRIENTE Pn4w4a0es. plants y equlpo Total actrvo no curnlmTta Tau acuwa PAS;IVO Y PATRIMON10 VETO P1491YO CORRIENTE Gaentas por Pagiar ObfigadoneB Fiw-.&s Obti(iOnCS Labofalea Total pasiva oaniente Total paslvo PATRIMONIO NETO Capital dal LNilidad aeos aniericxas Wilidades del periodD Tolls patrimenle meta TQlal pasivo y Ratrimoni¢ n$ta Carlos Valbuene PAPr&Wtantr L&9AI Nuta AAO 2019 AAO 106 $.1 $7$.4$6-3�7 8.2 1.407.032_890 1.215.E-05.64g .0.3 0.211 207 0 2 $$_T$Q2T4 25U5.6".328 11_514_E91 22461.6W 2-MD-215.1E5 25,27.746.0118 10.1 1.435.$45-987 1.710.179.993 10.2 338_705-325 394.898.SW 10.3 35.791 551 40 717.165 121 D-M3.143 1133.'SM738 1810_E43_143 2.13E_595.73$ 11 .66 333 DOD D 12 523.559.023 SMW2_023 98,333,DD0 -253.022 326.D70.302 392190.280 2,444,245.165 2,527,740.018 0 � N4rrmrbo¢ipreFs Il_ Com dw TJ3, 1814-T Alejandro Perda R"iB-;�r Fi hcal T P $p$$4-T 32 Co �er Couvity Colombia® AVIAREPS Colombia References CLIENT AIRLINES Cailier County Administrative Services Department Procurement Services Division Solicitation: Reference Questionnaire for: AVIAREPS Colombia SAS (Name of Company Requesting Reference Information) CARLOS ARTURO VALBUENA BARRIOS (Name of Individuals Requesting Reference Information) Name: Veronica Marambio Alvarez (Evaluator completing reference questionnaire) Email: etsmart.com FAX: Company: JetSMART Airlines (Evaluator's Company completing reference) +56995594087 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the furnlindividual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Project Budget: Completion Date: 14/07/2020 Project Number of Days: Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 b Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 100 33 Co �er Coslvtty Colombia® PARTNER OPERATOR OIL c014ftty Administrative Services Department Promrement Services Division Solicitation: Reference Questionnaire for: AVIAREPS Colombia SAS (Name of Company Requesting Reference Information) CARLOS ARTURO VALBUENA BARRIOS (Name of Individuals Requesting Reference Information) Name: Carlos Rafael Moreno Cubillos (Evaluator completing reference questionnaire) Email: FAX Company: TourexitoSAS (Evaluator's Company completing reference) +573153392324 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firmlindividual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Proj ect Description: Project Budget: Completion Date: 14/07/2020 Project Number of Days: Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 b Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 100 34 Co ier county Colombia® CLIENT DESTINATION April 1, 202CT To Whom It May Concern: l am very pleased to recommend Aviareps Colombia and their services to you. They have been representing the destination of Kissimmee, Florida on behalf of Experience Kissimmee since October of 2019. In this short period of time, Aviareps has executed two weeklong sales missions in Medellin and Bogota bringing together partners from the international travel & trade industry, local tour operators, and even local media. These undertakings required months of planning and attention to detail. Their great expertise and knowledge of the travel industry enables them to effectively market the destination throughout the region of Colombia. From day one, they have proven to be professional, thorough and on time with all of their projects. Each member of their staff brings their individual skills to the table and creative input to all of the company's activities. Together they meet every challenge and pursue new opportunities to showcase our destination and all of its attractions, theme parks and accommodations. Aviareps has continued to meet all of our organization's expectations, and I can recommend them without hesitation. Sincerely, �/Grra �o�tza�e� Ana Gonzalez I Director of InternatioriM & Domestic Sales 0: 407-569-4844 1 C: 407-361-4922 215 Celebration Place, Ste 200, Kissimmee, FL 34747 EXPERIENCEKTSSIM MEE. COM Experience Kissimmee I 215Getebrat:tonPiace.Suite 2oa•Kiss[mmee.FL34747 I EXPERIENCEKtSSIMMEE.CaM 35 Co �er Coslvrty Colombia® rr, TOURI 'MI huh 14 2016 AL I Mr, CONA vft a c"WMbl muww cmmblu xvkyepS Cb SM Caft 26 mo. 50 - 51 Oflaw 211 Ime 3 Cef�" Ernpmsmlt7d Swft&nro - E AR Boocd S. Cd6:�enbia CWXW CadM. Wcwm Un5elings ku n Touvhm MiNffp ie tL& Arpgedm ar1d %%4 NN ym wet Fir € l aR, my Aroaqws apqNogftf NY mw dwe Wtef oI recwwnonckykpp pfcffnhod. Mou hti N hak f +rye ran 5 manghi Wce Me MedMri ham-, wo wmW Ike xou Ic trbow how gruhOtA vm are YAh yox I"ndbo qj4h �qnGit �md wondellA dolt& rer6wad fi5 ou l+W"irW and fib da4&gpH6n. W8 water Mnry krfurpose no hum Ohre a rt ftorn yco kK rn. OuLao 43nd jDspm i aworm th Lm pwr or ov j~i1, 1ho lc guU@ I Cgftit and 11e NYre+I's- s�ufls. in errs L&Q ihai MiiWhi were E=4 r kltbbW and IwpQyr d+r*;p hh vhny In mod edn u"ndIrg LqiWW reeLy ALssBwA*. Pdw fo ur *g in Modeln. w-9 weie 5ke-pii--td crL 1hi& dmCtx:3 due do rkvipOue R heard cbmI I F*awoYer. orc e we 1oucrLed do n Me cIhx. we -ma Ih Mw ..City n� Etrsrna� Sorpp", The c�y has KK oBackha In 12 rrOOkLcA of P%uUo Csccbm wo fa qn j g dulbwrkm wf h liftvsft dghis wha baeurY )AkLAWSIA TOURBPA FR1Ql1r1CT OK iDAILD X W 1&*A 50"0 *hW. Su lr,O WO + Lw ANOM ern li W1 P 1 I e L- 13B) 6@;u= - Op W-D&C t F4-4 . W I SVAW urww.l3hIOc= *tsda - in F MwML4F— 36 Co �er Coxvity Colombia® PARTNER MEDIA .... .......... GRARCA Y SERVMS AMERICANOS s s A QUIEN INTERESE Pend ico seman al de la industna Tunstica La presente tiene por objeto referenciar la labor de la compania AVIAREPS Colombia en el mercado local quienes se han caracterizado por ser una compania seria, responsable y de gran reputacion. La Ilegada de AVIAREPS a Colombia ha dado una dinamica interesante a la Industria de Turismo a traves de las marcas que ellos representan, siendo aliados confiables y conocedores de las necesidades de las agencias de viajes, las cuales son acompanadas a traves de solidas estrategias comerciales y generacion de negocios tangibles. La presente se expide a los 10 dias del mes de Julio de 2020. Estamos a su disposicion en caso de necesidad de ampliar esta informacion Cordialmente, Alejandro Toloza Gallardo Director Grafica y Servicios Americanos S.A.S Carrera 13 # 85 — 39 ' Oficina 704 PBX +57 1 300 16 38 ' Bogota. Colombia WV%iw4.a,:�14%.0ki �La,tii'YLOii1is*--raCisC011f17 37 Co �er Coxvity Colombia® /. .1 DISCOVER THE PALM BEACHES FLONDA To Whom It May Concern: March 24, 2C20 The purpose of this letter is to recommend AVIAREPS Colombia as an expert in the Colombian tourism market, thanks to their local experience, network of contacts and professionalism:. Our company chose AVIAREPS Colombia as its commercial representative with the objective of creating awareness and opportunities to increase visitors to our destination, responsibilities that have been seriously fulfilled to this date. We highly recommend working with AVIAREPS Colombia as a strategic and responsible partner in meeting business objectives. I am available for further information that you may require. L"M Erick Garnica Senior Director, Leisure Travel Industry Sales egarnica@thepaImbeaches.com DISCOVER THE PALM BEACHES 2195 Soothe. 81vd. Suite 400 West Palm Bean, Ft, 33406 a Co �er Coxvity Colombia® AVIAREPS Colombia Client List DESTINATIONS Discover The Palm Beaches Official representative with responsibilities for travel trade marketing— since February 2019 Experience Kissimmee Official representative with responsibilities for travel trade marketing— since October 2019 CAR RENTAL Europcar Moulllty Group GSA contract with the responsibility for PR and trade marketing since 2017 AIRLINES Emirates Airline Official representative with responsibilities for a full range of GSA services, travel trade marketing, PR and MICE since 2014 Singapore Airline Official representative with responsibilities for a full range of GSA services travel trade marketing and MICE since 2015 Jetsmart Official representative with responsibilities for a full range of GSA services, travel trade marketing and MICE since 2020 TAP Portugal Official representative with responsibilities for a full range of GSA services travel trade marketing, PR and MICE since 2014 EVA AIR Official representative with responsibilities for a full range of GSA services, travel trade marketing, and MICE since 2019 LOT Polish Official representative with responsibilities for a full range of GSA services, travel trade marketing and MICE since 2019 Amazonas Linea Aerea Official representative with responsibilities for a full range of GSA services and PR since 2016 Asiana Airlines Official representative with responsibilities for travel trade marketing, PR and MICE since 2014 Ethiopian Airlines Official representative with responsibilities for a full range of GSA services travel trade marketing, PR and MICE since 2018 0 Co �er County Colombia Azul Linhas Aereas Brasileiras Official representative with responsibilities for travel trade marketing and PR since 2018 Czech Airlines Official representative with responsibilities for a full range of GSA services travel trade marketing and PR since 2013 China Southern Airlines Official representative with responsibilities for a full range of GSA services travel trade marketing, PR and MICE 2014 SERVICES Lounge Pass GSA contract with the responsibility for trade marketing since 2014 Conflict of Interest There are no conflicts of interest to participate in this RFP. .N Co �er Coxvity Colombia® Case Studies AVIAREPS main objective will be to develop and promote The Collier County by promoting the variety of activities options of the county, designing innovative commercial strategies with tourism and non -tourism partners TRADE - PARTICIPATION IN TRADE AND CONSUMER FAIRS Background: AVIAREPS COLOMBIA had participated at Anato Tourism Fair in 2020 with a stand exclusively for Discover The Palm Beaches and additionally with a co -participation with one of the strongest wholesalers in Colombia, Bestravel, with over 220 partnered -travel agencies in Colombia. Anato Tourism Fair is the place where buyers and sellers of tourist products and services of Colombia and the world gather to take notice of the offer of 30 countries and from all regions of Colombia through approximately 1.000 exhibiting companies, in 13.000 M2 of exhibition area, with nearly 30.000 professional visitors Objectives: • To promote The Palm Beaches in Colombian market creating brand awareness among tourism partners in the most important Tourism Fair in Colombia. Strategy: • To reach local contacts, generate new business relationships and strengthen the relationship with regular customers. • To create 4 different destination packages with Bestravel to be promoted during the fair with special rates during February —July 2020 Results: Reach over 30,000 travel professionals attending ANATO Reach over 3,000 travel agents from the 220 Bestravel partnered-TAs nationwide TRADE —SALES MISSIONS Background: AVIAREPS COLOMBIA had planned 2 sales missions for Experience Kissimme, one in 2019 and the last on in March 2020. Both sales missions were focused on TOP travel partners in Medellin & Bogota. Objectives: • To promote Experience Kissimmee with TOP sellers in Medellin & Bogota. • To create a sales agenda focused on tourism and non -tourism partners to create business opportunities por Experience Kissimmee and its partners participating in each sales mission Is Co �er Coxvity Colombia® Strategy: • To reach Florida Top Sellers to boost sales to Kissimmee • To plan business strategies for the destination with non -tourism partners • To train travel professionals about Kissimmee & the destination' attractions/accommodations participating in the sales mission Results: In each year, over 200 travel agents were trained + 50 sales calls done in each city, each year Business opportunities with non -tourism partners like Banco de Occidente for destination partners PR-ADVERTORIAL FOR DISCOVER THE PALM BEACHES IN ELTIEMPO ., 7'he Palm Beaches, un destino de moda & VIAJAR MAGAZINE w_ Background: _ AVIAREPS COLOMBIA designed a digital strategy with El Tiempo & Viajar Magazine to reach over 25 million readers in the newspaper's website: Eltiempo.com. Digital Strategy focus on all newspaper's readers looking for tourism -related topics. El Tiempo is a nationally distributed broadsheet daily newspaper in Colombia. It has the highest circulation in Colombia with an average daily weekday of 1,2MM printed newspapers, rising to 2MM for the Sunday edition Objectives: • To reach final consumers and create destination awareness • --- n w. • To have a destination exposure focus on the topic "The Palm Beaches welcome everybody„_..... onx ........ ...... u3 rw.s Um.�. Air Strategy .., .. • Creation of 3 tailor-made releases in ElTiempo.com to inform about the 394 destination, activities, events, location and all-important facts about The Palm Beaches • To show The Palm Beaches as a destination close to Colombia and full of opportunities for al ages, tastes and budgets. • To use newspapers' social channels to share the releases and reach newspaper's FB followers Results: Reach over 20 million online readers Release in Viajar Magazine, included in the Sunday printed newspaper, for no extra cost. Reach over 2 million homes. Reach over 20K people in newspaper's FB account 42 Co ier county Colombia® TRADE EVENTS —Trainings & Sales Calls Background: AVIAREPS COLOMBIA has designed a yearly commercial plan for Experience Kissimmee which included sales calls & training in main cities in Colombia. Per year, over 600 travel agents are trained and over 300 travel agencies visited in Bogota, Medellin, Cali, Barranquilla, Bucaramanga, Pereira, Armenia & Manizales, Objectives: • To promote Kissimmee, its activities and accommodation options for Colombian tourists among all travel agencies selling or interested in selling to Florida • To give the information about the destination and create a day to day contact with travel agencies nationwide Strategy: • Trainings about Kissimmee done in each city for TOP -seller agencies to the USA • Destination information and giveaways provided in each training and sales calls • Follow up on the travel agencies' bookings to the destination • Constant contact with travel professionals to keep them updated about the destination and its news. Results: Over 900 travel professionals reached in total per year Over 600 travel professionals trained about Kissimmee in main cities in Colombia TRADE EVENTS — DESTINO AVIAREPS 2019 Background: AVIAREPS COLOMBIA organized the first version of Destination AVIAREPS in Colombia in November 2019. Destination AVIAREPS had its Spanish version for the very first version of this event in Colombia named "Destino AVIAREPS". It is a workshop where all AVAREPS Colombia clients participate and some other tourism partners. This workshop started in Germany then move to other European countries and arrived in Latin America. Attendees are travel professionals from commercial and operations departments from TOP sellers in local market. Objectives: • To inform travel professionals from TOP seller Travel Agencies in Colombia about all the updates from AVIAREPS Colombia clients • To share with travel partners and expend a reward the for their loyalty L Co �er Coxvity Colombia® Strategy: • Strategically selection of a venue where all attendees could enjoy an after -work cocktail, close to most of TAs/TOs in Bogota • Strict selection of partners to be invited with interest in all the exhibitors of the workshops • All exhibitors raffled hotel certificates, attraction tickets, flight tickets or gift cards. Results: 12 exhibitors in total 130 travel professionals attended Destino AVIAREPS Colombia, 2019 Full coverage from Trade Media TRADE — CRM Tool : Destination Newsletter Background: AVIAREPS COLOMBIA has, among its commercial tools, a CIVICRM to create and send daily newsletters about its clients to its data base of a total of 4,000 travel profesionals nationwide. CIVICRM is a software solution to manage relations with our clients. AVIAREPS Colombia, organizes, programs and classifies any type of activity for its clients through this platform Objectives: • To keep local trade informed about the latest updated of our clients • To have a weekly contact with travel professional about the destination, its activities, events, accommodation news, etc., interesting for Colombian market Strategy: • AVIAREPS Colombia has in its CRM all the operations & commercial contacts from TOP seller travel agencies in Colombia • Every newsletter exclusively created for each client and sent to all its contacts, is frequently tracked to see the number of opens and with this information to create the best type of content for travel agents which gets better impact on recipients. • AVIAREPS Colombia is constantly adding and updating its data base according to the information got directly from travel partners. Results: Over 50 newsletters sent per client annually Successful opens over 80% Over 500 new contacts added per year to the CRM data base Primer workshop de Aviareps i f= rHL �iM BEACHES Temp & de Pob en Th. Palm Beaches � �iW �K THE PALM�HEACHES err _:t" 44 Co �er Coxvity Colombia® SPECIALIZED EXPERTISE OF TEAM MEMBERS AVIAREPS COLOMBIA TEAM FOR COLLIER COUNTY CARLOS VALBUFNA General Manager AVIAREPS Colombia, Panama & Ecuador Carlos has 30 years of experience in the travel industry. He started his career at Leading Hotels, La Boheme and Radisson Hotels in Bogota, where he gained first experience in the operational area. In 1999 he changed to the airline industry working in the sales department at Iberia and later Air France / KLM for several years. In 2007 he received a job offer as Operations Director at AVIATUR Group for tourism services such as the Visa Rewards Program Latam serving 27 countries in the region. In the last years he worked as Deputy Director Latam for Leading Companies International engaging in hotel development projects of international luxury hotel chains and cooperation in Mexico, Brazil, France and Colombia. Carlos got a Language Degree from The Karl Marx University in Leipzig, Germany and has participated in many Tourism Trainings in France, The Netherlands, USA, United Arab Emirates and Mexico. He is fluent in English, French, German and Spanish. Carlos joined AVIAREPS Colombia in 2013 and in few months has transformed the company into the most successful representation firm in the country with a TOP portfolio of solid clients. Jessica studied Modern Languages with emphasis in international Business in the EAN University in Bogota, Colombia. She worked as e-Marketing Specialist in UC Web, one of the most important IT companies in China and as Community Manager for a Chinese e-Commerce company both based in Guangzhou, China. She started her career in tourism working for Arabian Adventures, one the most important DMCs in the UAE, Emirates Group, working for all English, Portuguese, German and Spanish speaking countries. Jessica Guzman Tourism Manager She joined AVIAREPS Colombia in May 2018 and opened a new department in the company focus on tourism clients & services. Jessica has the responsibility of implementing AVIAREPS digital tools and planning all trade strategies for all local tourism clients and projects with main trade partners in Colombian market. Anggie studied International Business at Uniempresarial, Chamber of Commerce University in Bogota. Shejoined AVIAREPS Colombia in April 2018 as a commercial trainee and a year later she became part of the staff as a permanent employee in the position of Tourism Executive. During her time in the company she has performed different marketing & commercial tasks. Thanks to her strong design -skills, creativity and a strong communication expertise, she is in charge of all artworks and creative actions for all Tourism clients. Anggie Barrios TOU Executive AVIAREPS Colombia 45 Co ier County Colombia® FA Carlos Valbuena General Manager v, Jessica Guzman %% Tourism Manager AVIAREPS Brazil Synergy with Latin American Offices ANGGIE BARRIOS Tourism Executive Thanks to a successful proven record of managing Paradise Coast account and based on a solid expertise from our office in Brazil, AVIAREPS Colombia will be supported in a very professional way to have a shorter learning curve, aiming to acquire best practices, in-depth knowledge and unparalleled experience to manage the account in Colombia and become an trust worthy face in the market. AVIAREPS Colombia will receive first hand: - POP material, collateral and support information such videos & presentations - Templates, guidelines, manuals & report samples - Best practices info, sample of strategies applied in the past and practical advices to be implemented locally - Internal calls & exchanges to have a common understanding of destination's priorities, expectations and main focus in the region - Implementation phase check list We wish to extend a special greeting to our friends from Collier —Paradise Coast. https://player.vimeo.com/video/447133975 CONCLUSION All the information presented in this document reflects the current behavior of Colombian travelers and the travel trends in the Colombian Market. Strategies proposed here are specially focused on the increase of awareness and number of visitations in the destination. AVIAREPS Colombia, making use of all commercial tools in hand, and its deep knowledge of the local market, knows how to collaborate with travel partners and what strategies could work better for the interest of the destination and the travel professionals. All the strategies can be adapted according to the client's needs and market trends with the main goal of boosting the stay of Colombians in Collier County. Co �er Coxvity Colombia® Annexes 1.- SAMPLE OF REPORT OF SIMILAR NATURE FOR A DESTINATION CLIENT: DTPB) Learning & Training sessions trained 1 � L 11 :a AVIATUR BOG -North Office agents attended the Lunch -Training 25 counter, call center, commercial agentstrained MkAML •� r �f R y ► 1!741 = Co �er Coslvl!ty Colombia Samples of Flyers & Communications to local Trade e-Flyers 6 flyers sent to Rep database 2.000 Commercial agents nformed weekly MOSAIC, celebraci6n cle arte y cultura en The Palm Beaches Desde el 1 hasta el 31 de Mayo M Co �er Coxvity Colombia® Dedicated Market Sales Calls Sales Calls in MDE Sales Calls to TOPagancies in MDE 4agencies visited and informed about TPB+4 agencies trained CASA DE COLOMBIA MDE Price Travel MDE BCD MDE A I� les Calls 49 Co �er Coxvity Colombia® 2.- AVIAREPS AG CONSOLIDATED FINANCIAL GROUP STATEMENTS 0 O ~ d nnD N Lu td s �21V T 4 scc F� n r rvn~ �}' Ne{ 7F � psi N M �Jp! 7 M 0 W Q mdcm m # W s� F M ,w w G s a r $E a�4 !tl1 �dio4+? �tyv E��pppp 4y0 n c5 ti cS d oCSd 1. :J C`UUU �i�pp Ab9s 1�ryp� pN q�33�� r 40� tt1 m r'rvnnWYY r ns nn3 50 Co �er Collvity Colombia® AViAFEPS AG, I&Mkh axati11.jM2 1"1M.M& 01,44-i7- O1A4.I?. O104.19, 31.03-2019 31MA4 51.W.2ola PeM#a0 OpwrY "N" EDA 9LM Et1F1 FA)R _ EUR Sans 0.Up usms'& 143-141A44 1UB02A1O Qtrer CfSN�li19 d4GIIrq Da 3-713-150 MM624 Cost 9l Seies 63 &d.6IfgS5 -81,MIA49 G.M*prolRd". 59.145.M E6,O19,017 4SA19A17 Pcrcmek E}/erm& 0wages and saWies MA91,275 -ffl.247.397 79297,357 Dlsuc+e kv -ds%Nd 4b73m2 aai oo� DA -p,347.518 ,77.V74ftM -27.97O.324 UeprB4`#I¢Ignialalobleartlwo*uagcw;u11i C-k •1;26Ey199 -1.453 0 •1.4QVSB Q"I operM rg1'a9 non D.5 •13.d5 wk •IAIQ,7G9 -13,14am a9.857.tA4 W?-3 S ,n2,Sr57,375 1.XBB6,711 � 12,d61�6M Ipppmp4gmx Alkr D.G 55.192 GO} 0 Gmpm aiBn IINI IM asset U •50.MMM -Mzw OtherOp"WaMpmrmrncaalo- 0,6 114L99d 1Od.E90 i01t.594 bluer#1lerestAruitrrllereepenee� D.6 •1,Ea3 -1,E9i -i,C61 �188 3533 ea Ip 4A.4b$ WAS7,0i3 ., 1�d96,G93 2�49$,963 lane90n i1*r.o I:? a-19M3 .I-0d.318 3.114.313 ODFLNOl id 2lc0 Nei H1 OMe 14,@31,414 �,'J61,73e 9.351.7]9 Iher6M: WMAY 1U"M Ap. 1�92d.3fa 1.Cb4.R94 1.48$,Y9D rwwjI1Y"sl Al! k=Ad9 51 Co �er Coslvtty Colombia® AYIARr;RS AG E2o-ronelllatlon of GansalldibPd P"k kwbrMip for thepmiod 9 V2A 20%19 PreqdMd year EUR EUR GO rMKMCM o nel Incar 9 (00) JOA 71 ADD 1V 7" In Ve to low ng p8r oft to DC rcgraupcd in pr*&;rrd Iona Vatd7le'N (000 rerrF�d %]n ;:iFfarrnrKq Nho msuft {GCB) 1 W 1412 -G19,930 Ihereorpare rnn rNy hbgreek (ca) ".:she -1W,s2$ Ihemor paii huj&NV Kemal 136.034 -390,70b Taul obngolifakad net Irwome 11,0d2 4G2 8,6321909 Ihereor pwt PrnFK Ify InWre5-. It19recf part FnP pft intones' Sc(} 1.57IL772 W&9M ICA 9,M1,99C 7,871,744 r;arninp p4F $imm .Innihimm UmTiroL W tha•r L+' Ltmfr*n S.. Ok (:9I 5.85 3.96 unoltad Earrr+l4s W ahme 0.. carnmn 51xk [rA; 0.85 7.96 52 I-rCounty Colombia � � E � 2 � � I 2 � � � ƒ \ � � \ f k � - � § ■ � � � � ! d § $| § % ■ � | . � _ ■ � I 53 Co �er Coslvity Colombia® AVIARCPS AG ConsolidaWd 31ateInenta of Cash Flow va 2011 2010 19UR EUR Ne Ircom 10,B71.00 9,351.730 rmprarWjau o•i Ir:ar4gb9 and Lang" Ixel 1W 1,45J.H8 Alialleatlun-Dn*99c haters a 0 L epiaoi&IIop op. rnoi C{i RwIN 0 991W IPGr aza n lang Iran ae 4u8I6 A3,21 10a.Mb Oahe• Min-caph ir."arQ and cops rso itbrn8• 17457J • M815 I psi; an ci%018I bi fYCM-Wn-W. SrrSeI9 -825 in InGree�sc in $hQtAAd Midd19 b9fM a Cfr A. 5 I7.He-3 1,M214 IrrCrewaa't7•imw* of 1r3Kle r" YaVes 19l 1..Ms 1IS0,3W Irueax4Cav e�saeaor60" psyPt?" _ -.1 •12010M 1,7[1525Fi CAI#II flow from Qpfreting actIvi"a $.72G,743 13,795,156 # NEAIrr 4UkOf08pv8al pfinlPr'gW& SnC W91ble 3rSM8 50901 47,Li32 + Gashinffiq+ev QuR#d'sp!A orftrandel esse�5 41b 4.490 (iPSh aut`n" Ou4 of imresLIrftLd 0 InOrrj1b+9 grGl Ongihlc oswis -1. 1.oW * M0.4da Cash )e17om out gFinemaimo-lIs in rirt mial WS9.D -205,555 $7,675 • CeshOuLfo%a Aor To DLnChRbg of Wrgr6dalodvairparieri -%7-0,:573 0 C&s't Flow from I rrMeslltr� ae4 hies 35,438 A13MMS -Ctqh hII:)hw%.%t U copilcJ it s8• Rpyma•ds Lo-Abe holders Ovr 0ADS -7.U-vj.551 Lash 1nf w* VA *1 bou 12JEAUes Cash FIDw from flrwincing acHvldes Aj4:5!i Q9 •7,f1 ,8dI Chnrga iu r:san"[_ h egjNalenS Wb= 4, CaSh"GPShgq-jivalnrts aLhePjegi'iMrig 01 9e8r 31,2413.M X09IL227 Charge in MM " cesh equre'a16r115 ppc to charpns Ir sum of conlilBdBWR end{ hnCUrMagCfCabhc uvpIUnls •16B25-240490 Cash and cash eq u ivalenta at th a and M Year $14".87a 71,2AS,770 54 Co kr CAM"tyr A.dminm awe Services Depatneft Pr inerienl Services DjN ion COLLIER COUNTY BOARD OF COUNTY COMNUSSIONERS REQUEST FOR PROPOSAL (RFP) FOR LATIN AMERICAN TOURISM REPRESENTATION SOLICITATION NO.: 20-7776 BARBARA LANCE, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIANH TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8998 Barbara.Lance@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 20-7776 PROJECT TITLE: Latin American Tourism Representation LOCATION: PROCUREMENT SERVICES DIVISION. CONFERENCE ROOM A. 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 DUE DATE: Au st 7 2020 a, 3:00 om PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST. BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: httns://www bidsvnc coin/bidsvne-cas/ INTRODUCTION As requested by the Tourism Division (hereinafter, the "Division"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County') has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. Historically, County departments have spent approximately $200,000; however, this may not be indicative of future buying patterns BACKGROUND I fhe CVB (Convention & Visitors Bureau) has identified several Latin American countries that have the potential to bring large numbers of visitors to Collier County. It is the intent of the CVB to establish representation services in several countries including, but not necessarily all of the following: Brazil, Argentina, Chile, Colombia and Mexico. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. DETAILED SCOPE OF WORK Services Required: 1. The selected Vendor will be required to submit "annual" Business Plans to include sales and marketing efforts for leisure sales, tour operator/wholesaler sales, travel industry training, promotions and other services required to showcase the tourism attributes of the Naples, Marco Island, and the Everglades area of Florida to include a proposed budget and trade show participation for the Argentina, Brazil, Chile, Colombia, Mexico, and other Latin American markets on behalf of the Naples, Marco Island, Everglades CVB, a Division of Collier County Board of County Commissioners, hereinafter referred to as „C"" 2. Assist in identifying and providing recommendations for Tour Operator Brochure placement and other media buying opportunities. Advertising costs, and co-op promotions with the travel trade will be handled separately through the CVB advertising and promotion's budget. 3. Call on travel -related organizations; including Tour Operators, Receptive Operators, Airline Retail Travel Agents, along with meeting planning, incentive, car rental and airline companies, with no less than 20 personal visits to the offices of these organizations, during each one month reporting period, to increase awareness of the Naples, Marco Island, Everglades area of Florida in key target markets in Latin American Countries. 4. Provide in-house storage and fulfillment services of publications/literature to trade and consumers, maintaining and distributing CVB collateral and Collier County hotel and attractions collateral as needed. Facilitate the sourcing of services related to translations, local printing, promotional flyers or other collateral to be paid directly to those vendors. 5. Assist in the scheduling, planning and participation in two travel agent/tour operator Destination Reviews Familiarization Trip (Fam's) during each annual contract period. The selected Vendor will make its best effort to obtain complimentary airline participation (i.e. seats) and to qualify participating agents. CVB staff will organize itinerary and assist in all arrangements for participation in Destination Reviews. The Vendor will be required to provide one of the Vendor's staff members to accompany the group. All Destination Review visits are contingent on securing complimentary airline transportation by the vendor, with CVB confirming all hotel and itinerary arrangements for each Destination Review. 6. Demonstrate database capabilities and appropriate reach for the best distribution of newsletters and Press Releases as generated by the CVB Public Relations & Communications Team and other communications generated by the CVB and/or approved industry organizations, Distribution to include a comprehensive list that targets the travel trade, tour operators, meeting and incentive planner's media, airline and car rental representatives. 7. Provide translation services when required, for CVB marketing materials such as press releases, collateral, advertising pieces and Travel Industry Newsletters, among others. 8. Participate in a mutually agreed upon set of trade shows and events, including booth setup, staffing and scheduling of appointments. Communicate requests for public relations (PR) opportunities associated with such events to the CVB International Sales Representative. Costs associated with setup and registration expenses will be paid separately by the CVB. 9. When travel outside the city or state of the vendor's principle office is required and pre -approved, the successful vendor will adhere to the Collier County Board of County Commissioners, ordinances, policies and procedures, for all travel and entertainment related expenses. These will be provided to the Vendor upon award of the contract. Collier County will reimburse the selected Vendor for reasonable pre -approved travel and entertainment related expenses in these circumstances, with maximum limits to be established. 10. Submit a monthly report by the 1011 of the month covering all key deliverable items on this scope of work in the format acceptable to the CVB and submit an annual recap report summarizing the year's activities and plans projected for the following month's activities. Monthly reports will be submitted with monthly representation retainer invoices. Upon receipt of both, payment will be processed. Monthly and Annual reports shall include, but not be limited to, the following items: • Market Overview: Brief highlights for market trends, statistics. • Sales: Key account solicitations, calls and email campaigns results for each market segment (Tour operators, group tour operators, Travel Agencies, Meeting and Incentive, Airline and Rental Car Companies); using CVB recommended format. • Marketing / Media: Key developments in the area of Marketing, Media and Public Relations/Editorial opportunities, or placements. • Database: Actual contacts provided in excel format with Name, Title, Address, Phone, and Email columns completed. • Tracking / Renortina Matrices as follows: Tracking room night production for top Receptive Tour Operators ➢ Number of Naples, Marco Island (Collier County) hotels added to existing Top Operator's list ➢ Collier County destination added as featured Tour Program offered ➢ Media/Marketing/PR opportunities uncovered through sales efforts ➢ Database Growth in real numbers month over month and year over year. 11. Assist in the creation of a comprehensive contact database to include Tour Operator/Travel Agent and Meeting Planner and consumer contacts. While representing CVB at tmdeshows, promotions and sales calls, all contacts initiated, are to be considered the property of CVB and are to be submitted on a monthly Excel spreadsheet, attached to the monthly report, in a format acceptable to CVB. 12. Assist CVB in developing a strategy for securing international air charters or scheduled air service from key markets by providing contact information, scheduling meetings and conducting follow-up as needed. 13. Maintain close working relations with VISIT FLORIDA, Brand U.S.A. and tourism industry associations, including Visit USA Organizations among others. 14. Provide pricing for additional marketing related activities outside the scope of work as opportunities develop or as requested by the Naples, Marco Island, and Everglades CVB. 15. Proposers may choose to submit proposals for one or more than one Country listed below. The County will review and rank each proposal by Country. The County reserves the right to accept or reject any and all proposals. The County reserves the option to award each Country to different firms. a. Place an "X" next to the Country you will be submitting a proposal: _.Countries Represented Argentina �/ /\ Brazil /� J\'� Chile Colombia X Mexico REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short -listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commissioners. 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY'S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Business/Marketing Plan 15 Points 3. Cost of Services to the County 20 Points 4. Experience and Capacity of the vendor 30 Points 5. Specialized Expertise of Team Members 30 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the vendor, indicating the underlying philosophy of the vendor in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: BUSINESS/MARKETING PLAN (15) Total Points Available In this criteria, include but not limited to: • Detailed Marketing Plan of approach for each country represented. o Please explain how the proposed representation would be more beneficial to CVB. This information will be considered when evaluating criteria 3, Cost of Services to the County. o Detailed plan for targeting high populated areas of interest. • Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. EVALUATION CRITERIA NO. 3: COST OF SERVICES TO THE COUNTY (20 Total Points Available) In this criteria, include but not limited to: • Provide the projected monthly total cost to provide the work which covers all time for account management, administrative costs and creative time necessary to create and deliver full representation services including advertising, social media, digital media promotions and Public Relations services for each Country you marked with an "X" in paragraph 15. Countries Represented Argentina $ .^IQo Brazil $ 2.�5o do Chile $ �p 0 Colombia $ / /ICn' G) Gb Mexico $ -2 EVALUATION CRITERIA NO. 4: EXPERIENCE AND CAPACITY OF THE VENDOR (30 Total Points Available) In this criteria, include but not limited to: Must show proof of license in Country where Vendor operates. Provide information that documents your Vendor's and subcontractors' qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Must have a minimum of three (3) years prior experience executing the required services described in the Scope of Work, for a comparable North American destination or hotel company in Latin America. Describe the various team members' successful experience in working with one another on previous projects. Provide information on how the vendor has delivered their expertise to your other clients and the results of those engagements. The County requests that the vendor submits no fewer than two (2) and no more than ten (10) completed reference forms from clients (within the last 5 years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the vendor that best represent projects of similar size, scope and complexity of this project using form provided in Form 5. Vendors may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS (30 Total Points Available) In this criteria, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub -vendors and attach letters of intent from stated sub -vendors to work on behalf of the County. These letters must be included with proposal submission. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)**** Collier C014-nty Administrative Services Department Procurement Services Division Vendor Check List IMPORTANT: Please review carefully and submit with your Proposal/Bid. All applicable documents shall be submitted electronically through BidSync. Vendor should checkoff each of the following items: ® General Bid Instructions has been acknowledged and accepted. ® Collier County Purchase Order Terms and Conditions have been acknowledged and accepted. ® Form 1: Vendor Declaration Statement ® Form 2: Conflict of Interest Certification ❑ Proof of status from Division of Corporations - Florida Department of State (If work performed in the State) - http://dos.Lnyflorida.com/sunbiz/ should be attached with your submittal. ® Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposal/bid. ❑ Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal or you MAY be DEEMED NON -RESPONSIVE ® E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal. ❑ Form 4: Certification for Claiming Status as a Local Business, if applicable, has been executed and returned. Collier or Lee County Business Tax Receipt should be attached with your submittal to be considered. ® Form 5: Reference Questionnaires form must be utilized for each requested reference and included with your submittal, id applicable to the solicitation. ❑ Form 6: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with your submittal. All forms must be executed, or you MAY be DEEMED NON -RESPONSIVE. ® Vendor W-9 Form. ® Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five (5) days of the County's issuance of a Notice of Recommend Award. ® The Bid Schedule has been completed and attached with your submittal, applicable to bids. ® Copies of all requested licenses and/or certifications to complete the requirements of the project. ® All addenda have been signed and attached, or you MAY be DEEMED NON -RESPONSIVE. ❑ County's IT Technical Architecture Requirements has been acknowledged and accepted, if applicable. ® Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable. ***UPDATED JANUARY 28, 2020*** Collier C014.nty Administrative Services Department Procurement Services Division Form l: Vendor Declaration Statement BOARD OF COUNTY COMMISSIONERS Collier County Government Complex Naples, Florida 34112 Dear Commissioners: The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor hereby declares the instructions, purchase order terms and conditions, requirements, and specifications/scope of work of this solicitation have been fully examined and accepted. The Vendor agrees, if this solicitation submittal is accepted by Collier County, to accept a Purchase Order as a form of a formal contract or to execute a Collier County formal contract for purposes of establishing a contractual relationship between the Vendor and Collier County, for the performance of all requirements to which this solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced solicitation. The Vendor agrees to comply with the requirements in accordance with the terms, conditions and specifications denoted herein and according to the pricing submitted as a part of the Vendor's bids. Further, the Vendor agrees that if awarded a contract for these goods and/or services, the Vendor will not be eligible to compete, submit a proposal, be awarded, or perform as a sub -vendor for any future associated work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this 07 day of August, 20202 in Bogota City, Capital of Colombia. Firm's Legal Name: AVIAREPS Colombia SAS Address: Calle 26 Nro. 59-51 Torre 3 Oficina 312, Edificio Argos Centro Empresarial Sarmiento Angulo City, State, Zip Code: Bogota, Cundinamarca, 111321 Florida Certificate of Authority Document Number Federal Tax Identification Number *CCR # or CAGE Code *Only if Grant Funded Telephone: Email: Signature by: (Typed and written) Title: 900661209-2 (+571)7458882 cvalbuena@aviareps.com Carlos Valbuena Barrios CA \/ r �Ie, b General Manager Colombia ***UPDATED JANUARY 28, 2020*** Additional Contact Information Send payments to: (required if different from Company name used as payee above) Contact name: Title: Address: City, State, ZIP Telephone: Email: Office servicing Collier County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: Email: ***UPDATED JANUARY 28, 2020*** Collier COH.-nty Administrative Services Department Procurement Services Division Form 2: Conflict of Interest Certification Affidavit The Vendor certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated with this solicitation does not pose an organizational conflict as described by one of the three categories below: Biased ground rules — The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction for the procurement) which appears to skew the competition in favor of my firm Impaired objectivity — The firm has not performed work on an affiliated past or current Collier County project identified above to evaluate proposals / past performance of itself or a competitor, which calls into question the contractor's ability to render impartial advice to the government. Unequal access to information — The firm has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the contractor / vendor must provide the following: 1. All documents produced as a result of the work completed in the past or currently being worked on for the above -mentioned project; and, 2. hidicate if the information produced was obtained as a matter of public record (in the "sunshine") or through non-public (not in the "sunshine") conversation (s), meeting(s), document(s) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified, may result in the disqualification for future solicitations affiliated with the above referenced proj ect(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knowledge and belief, all relevant facts concerning past, present, or currently planned interest or activity (financial, contractual, organizational, or otherwise) which relates to the project identified above has been fully disclosed and does not pose an organizational conflict. AVIAREPS Colombia SAS Company Name C�I_t kLe,', b Signature Carlos Valbuena — General Manager Colombia Print Name and Title Bogota City, Cundinamarca State The foregoing instrument was acknowledged before me by means of ❑ physical presence or X online notarization, this 7 day of August (month), 2020 (year), by (name of person acknowledging). Personally Known OR Produced Identification Type of Identification Produced (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) ***UPDATED JANUARY 28, 2020*** AS 100TVIer County Administrative Services Department Procurement Services Division Form 3: Immigration Affidavit Certification This Affidavit is required and should be signed, by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to be enrolled in the E-Verify program (https://www.e-verify.gov/), at the time of the submission of the Vendor's proposalibid. Acceptable evidence of your enrollment consists of a copy of the properly completed E- Verify Company Profile page or a copy of the fully executed E-Verify Memorandum of Understanding for the company which will be produced at the time of the submission of the Vendor's proposal/bid or within five (S) day of the County's Notice of Recommend Award. FAILURE TO EXECUTE THIS AFFIDAVIT CERTIFICATION AND SUBMIT WITH VENDOR'S PROPOSAL/BID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE. Collier County will not intentionally award County contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e) Section 274A(e) of the Immigration and Nationality Act ("INA'). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shall be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum of Understanding with E-Verify and to provide proof of enrollment in The Employment Eligibility Verification System (E-Verify), operated by the Department of Homeland Security in partnership with the Social Security Administration at the time of submission of the Vendor's proposal/bid. AVIAREPS Colombia SAS Company Name I 1� Signature Carlos Valbuena — General Manager Colombia Print Name and Title Bogota City, Cundinamarca State The foregoing instrument was acknowledged before me by means of ❑ physical presence or X online notarization, this 7 day of August (month), and 2020 (year), by (name of person acknowledging). Personally Known OR Produced Identification Type of Identification Produced (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) ***UPDATED JANUARY 28, 2020*** Collier County Administrative Services Department Procurement Services Division Form 4: Vendor Submittal — Local Vendor Preference Certification (Check Appropriate Boxes Below) State of Florida (Select County if Vendor is described as a Local Business) ❑ Collier County ❑ Lee County Vendor affirms that it is a local business as defined by the Procurement Ordinance of the Collier County Board of County Commissioners and the Regulations Thereto. As defined in Section Fifteen of the Collier County Procurement Ordinance: Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector prior to bid or proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier County from which the vendor's staff operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that receives mail, or a non -permanent structure such as a construction trailer, storage shed, or other non -permanent structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor shall not be considered a "local business" unless it contributes to the economic development and well-being of Collier County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of employment opportunities, support and increase to the County's tax base, and residency of employees and principals of the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who misrepresents the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege to claim Local Preference status for a period of up to one year under this section. Vendor must complete the following information: Year Business Established in ❑Collier County or ❑ Lee County: Number of Employees (Including Owner(s) or Corporate Officers): Number of Employees Living in ❑ Collier County or ❑ Lee (Including Owner(s) or Corporate Officers): If requested by the County, Vendor will be required to provide documentation substantiating the information given in this certification. Failure to do so will result in vendor's submission being deemed not applicable. Sign and Date Certification: Under penalties of perjury. I certify that the information shown on this form is correct to my knowledge. Company Name: Address in Collier or Lee County: Signature: Date: Title: ***UPDATED JANUARY 28, 2020*** Collier County Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: Reference Questionnaire for: (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: Company: (Evaluator completing reference questionnaire) (Evaluator's Company completing reference) Email: FAX: Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored 11 0." Project Description: Project Budget: Completion Date: Project Number of Days: Item Criteria Score (must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 2 Ability to maintain project schedule (complete on -time or early). 3 Quality of work. 4 Quality of consultative advice provided on the project. 5 Professionalism and ability to manage personnel. 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 7 Ability to verbally communicate and document information clearly and succinctly. 8 Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 Overall comfort level with hiring the company in the future (customer satisfaction). TOTAL SCORE OF ALL ITEMS ***UPDATED JANUARY 28, 2020*** FORM 6 IF APPLICABLE GRANT PROVISIONS AND ASSURANCES FORMS ARE PROVIDED IN SEPARATE PACKAGE AND MUST BE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** CONFIRM ALL REQUIRED LICENSES AND FORMS ARE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** Request for Taxpayer Give Form to the Form (Rev. October2018) Identification Number and Certification requester. Do not Department of the Treasury send to the IRS. Internal Revenue Service ► Go to www.irs.gov1FormW9 for instructions and the latest information. 1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank. AVIAREPS Airline Mana ement Inc. 2 Business name/disregarded entity name, if different from above M �P 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the Y 4 Exemptions codes apply only to P� ( PP Y Y m following seven boxes. certain entities, not individuals; see Q- o ❑ Individual/sole proprietor or ✓❑ C Corporation ❑ S Corporation ❑ Partnership ❑ Trust/estate instructions on page 3): 6 single -member LLC Exempt payee code (if any) a 2'2v ❑ Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ► o 2 Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check Exemption from FATCA reporting to LLC if the LLC is classified as a single -member LLC that is disregarded from the owner unless the owner of the LLC is LLC that is disregarded from the for code (if any) C another not owner U.S. federal tax purposes. Otherwise, a single -member LLC that _ is disregarded from the owner should check the appropriate box for the tax classification of its owner. .V N ❑ Other (see instructions) ► (Applies to accounts maintained outside the U.S) y5 Address (number, street, and apt. or suite no.) See instructions. Requester's name and address (optional) cn 6355 NW 36th Street Suite 600 6 City, state, and ZIP code Miami FL 33166 7 List account number(s) here (optional) Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid Social security number backup withholding. For individuals, this is generally your social security number (S. However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later. or Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Employer identification number Number To Give the Requester for guidelines on whose number to enter. (— -7 Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. 1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to 9Mn the certification, but you must provide your correct TIN. See the instructions for Part II, later. A IM Sign Signature of Here U.S. person ► General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov1FormW9. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following. • Form 1099-INT (interest earned or paid) Date ►, • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. If you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. Cat. No. 10231X Form W-9 (Rev. 10-2018) INSURANCE AND BONDING REQUIREMENTS Insurance / Bond Type Required Limits 1. ❑ Worker's Compensation Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements 2. Employer's Liability $ 500,000 single limit per occurrence 3. ® Commercial General Bodily Injury and Property Damage Liability (Occurrence Form) ttemed after the current $_1,000,000 single limit per occurrence, $2,000,000 aggregate for Bodily form Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. 4. ® Indemnification To the maximum extent permitted by Florida law, the Contractor/Vendor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor/ Vendor or anyone employed or utilized by the Contractor/Vendor in the performance of this Agreement. 5. Automobile Liability $ Each Occurrence; Bodily Injury & Property Damage, Owned/Non-owned/Hired; Automobile Included 6. Other insurance as noted: Watercraft $ Per Occurrence ❑ United States Longshoreman's and Harborworker's Act coverage shall be maintained where applicable to the completion of the work. ❑ ❑ $ Per Occurrence Maritime Coverage (Jones Act) shall be maintained where applicable to the Qnn np,letion of the work. $ Per Occurrence Aircraft Liability coverage shall be carried in limits of not less than $5,000,000 Qh occurrence if applicable to the completion of the Services under this Agreement. $ Per Occurrence El Pollution $ Per Occurrence Professional Liability $ Per claim & in the aggregate ❑ Project Professional Liability$ Per Occurrence Valuable Papers Insurance $ Per Occurrence Cyber Liability $ Per Occurrence ❑ Technology Errors & Omissions $ Per Occurrence Bid bond ",4all be submitted with proposal response in the form of certified funds, cashiers' ck or an irrevocable letter of credit, a cash bond posted with the County Clerk, or posal bond in a sum equal to 5% of the cost proposal. All checks shall be made able to the Collier County Board of County Commissioners on a bank or trust company located in the State of Florida and insured by the Federal Deposit Insurance El Corporation. 8. ❑ Performance and Payment For projects in excess of $200,000, bonds shall be submitted with the executed Bonds contract by Proposers receiving award, and written for 100% of the Contract award amount, the cost borne by the Proposer receiving an award. The Performance and Payment Bonds shall be underwritten by a surety authorized to do business in the State of Florida and otherwise acceptable to Owner; provided, however, the surety shall be rated as "A-" or better as to general policy holders rating and Class V or higher rating as to financial size category and the amount required shall not exceed 5% of the reported policy holders' surplus, all as reported in the most current Best Key Rating Guide, published by A.M. Best Company, Inc. of 75 Fulton Street, New York, New York 10038. 9. ® Vendor shall ensure that all subcontractors comply with the same insurance requirements that he is required to meet. The same Vendor shall provide County with certificates of insurance meeting the required insurance provisions. 10. ® Collier County must be named as "ADDITIONAL INSURED" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Vendor's policy shall be endorsed accordingly. 11. ® The Certificate Holder shall be named as Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. 12. ® On all certificates, the Certificate Holder must read: Collier County Board of County Commissioners, 3295 Tamiami Trail East, Naples, FL 34112 13. ® Thirty (30) Days Cancellation Notice required. 5/15/20 — CC 5/28/10 - CC Vendor's Insurance Statement We understand the insurance requirements of these specifications and that the evidence of insurability may be required within five (5) days of the award of this solicitation. The insurance submitted must provide coverage for a minimum of six (6) months from the date of award. Name of Firm Vendor Signature Print Name Insurance Agency Agent Name AVIAREPS Col}lombiaSAJS\ Date August 412020 0,r,, V,, ��J,,,',/A/" Carlos Arturo Valbuena Barrios HISCOX SA Telephone Number +49 (0) 545801 300 4 (11 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Versicherungsnehmer: AVIAREPS AG Josephspitalstr. 15 80331 MUNCHEN Versichertes Risiko: Reprasentanzdienstleistungen gemM "Besondere Deckun svereinbarun en" Versicherungsumme: Vermogensschaden-Haftpflichtversicherung (2 - fach maximiert je € 1.000.000,00 fur Vermogensschaden Versicherungsjahr) Entschadigungsgrenzen - Eigenschaden: - € 100.000,00 filr Beschadigung oder Zerstorung der Website - € 100.000,00 fur Vertrauensschaden - € 100.000,00 fur Eigenschaden bei Verlust von Dokumenten - € 100.000,00 fur Kosten bei Reputationsschaden - € 100.000,00 fur Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten - € 100.000,00 fur Kosten strafrechtlicher Verteidigung Betriebs-Haftpflichtversicherung € 5.000.000,00 fur Personen- and Sachschaden (inkl. Mietsachschaden Fest-SB je Versicherungsfall € 10.000,00 fur Vermogensschaden Fest-SB je Versicherungsfall € 5.000,00 fur Sachschaden Selbstbehalt: Fest-SB je Versicherungsfall € 5.000,00 fur Personenschaden Fest-SB je Versicherungsfall € 15.000,00 fur Schaden vor Gerichten in den USA/Kanada Beginn der Versicherung: 1. Januar 2019, 12.00 Uhr Ablauf der Versicherung: 1. Januar 2022, 12.00 Uhr Nachste Falligkeit: 1. Januar 2020 dnderungsgrund: Pramienregulierung Versicherungsbedingungen: Professions by Hiscox Bedingungen 02/2013, Besondere Deckun svereinbarun en Beitragsberechnung: Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/CDN € 132.279.730,78 0,200 € 19.900,00 € 26.455,95 Umsatz USA / Kanada: € 1.523.109,22 0,475 € 900,00 € 900,00 Betriebs- Haft flichtversicherun Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/Kanada € 132.279.730,78 0,0323 € 2.189,36 € 2.810,30 Umsatz USA/Kanada: € 1.523.109,22 0,052 € 950,00 € 950,00 Jahresnettopramie: € 31.116,25 Versicherungssteuer: 19,00 % € 5.912,09 Gesamtpramie: € 37.028,34 Schadenmeldung an: HISCOX, ArnulfstraRe 31, 80636 Munchen T +49 (0)89 545801 300, F +49 (0)89 545801 399 Munchen, 16. September 2019 Seite 1 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Milnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht Miinchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce at des Soci6tAs (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. ��(it HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 gezeichnet: Hiscox SA Sie werden betreut von: Niederlassung fur Deutschland AMEXPool AG Hauptbevollmachtigter: Robert Dietrich Im Mittelfeld 19 79426 Buggingen Tel.: 07631 /3640-0 ' Fax: 07631 /3640-220 Munchen, 16. September 2019 Seite 2 von 6 Hiscox SA Adresse ArnulfstraBe 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des SociBtAs (Handelsregister) des GroBherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. 40 HISCOX Haftpflichtversicherung Liability Insurance Versicherungsbestatigung Certificate of Insurance Versicherungsnehmer(in) Policyholder AVIAREPS AG AVIAREPS AG Josephspitalstr. 15 Josephspitalstr. 15 80331 MONCHEN 80331 MONCHEN f Versicherungsscheinnummer Policy Number f HV.VSH.6124273 HV.VSH.6124273 Versichertes Risiko Insured Risk Verm6gensschaden Financial Losses Personen- and Sachschaden (inkl. Mietsachschaden) bodily injury and property damages (including claims to rented property) Versicherungsumme Sum Insured € 1.000.000,00 fur Verm6gensschaden € 1,000,000.00 for financial losses € 5.000.000,00 fur Personen- and Sachschaden (inkl. € 5,000,000.00 for bodily injury and property damages Mietsachschaden) (including claims to rented property) Maximierung Aggregate Limit zweifach 'e Versicherun sjahr double a2Qregated per year Versicherungsperiode Period of Insurance 1. Januar 2019 bis 1. Januar 2022 1 st January 2019 to 1 st January 2022 Nachste Falligkeit Next Due Date 1.Januar2020 1st January 2020 Versicherungsbedingungen Insurance Terms and Conditions Professions by Hiscox Bedingungen 02/201313esondere Professions by Hiscox Bedingungen 02/201313esondere Deckun svereinbarun en Deckun svereinbarun en Schadenmeldung an Claims Information to HISCOX, ArnulfstraRe 31, D-80636 Munchen HISCOX, Arnulfstrafle 31, D-80636 Munich Telefon: +49 (0)89 545801 300 Phone: +49 (0)89 545801 300 Telefax: +49 0 89 545801 399 Facsimile: +49 0 89 545801 399 Haftungsausschluss Disclaimer 1 Rechtsysaus lich ist ausschlief3lich der deutsche Vertrag. Only the German policy wording is legally binding. Versicherer Insurer Hiscox SA Hiscox SA , a. k . a. k Munchen, 18. Se tember 2019 Munich, 18th Se tember 2019 Hiscox SA Niederlassung for Deutschland Ha uptbevol Imac htigter Robert Dietrich Adresse Arnulfstrafle 31 T +49 (0)89 54 58 01 100 80636 Munchen F +49 (0)89 54 58 01 199 Deutschland E hiscox.info@hiscox.de Amtsgericht Munchen HRB 238125 www.hiscox de Hiscox SA ist sine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce et des Societds (Handelsregister) des Gro3herzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter r:• v .A H I SCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Besondere Deckun svereinbarun en: I. VERSICHERTE TATIGKEITEN Versicherungsschutz besteht fur folgende rechtlich zulassige Tatigkeiten: 1. REPRASENTANZDIENSTLEISTUNGEN - Direkter and indirekter Vertrieb sowie Marketing von Passagekapazitaten von Lin ienfluggesellschaften - Reservierung von Flugbuchungen - Ticketverkauf - Reprasentanz- and Beratungsdienstleistungen im Administrations- and Finanzbereich - Marketing - Werbung and Public Relations von Destinationen, Hotelketten, Mietwagenunternehmen, Eisen bahngesellschaften, Flughafengesellschaften and Kreuzfahrtunternehmen 2. IT- UND TELEKOMMUNIKATIONSDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Haftpflichtanspruche wegen folgender Tatigkeiten eines Telekommunikations- oder IT-Unternehmens: - Handel mit Soft- and Hardware; - Modifizierung and Implementierung von Software; - Beratung, Schulung, Analyse; - Internet-Providing-Dienste; - Webdesign and Webpflege; - Betrieb von Rechenzentren; - Datenerfassung and Datenbearbeitung; - Einrichtung and Organisation von Netzwerken. Dies gilt auch fur Anspruche auf Schadenersatz, wenn fur das Abweichen von der vereinbarten Beschaffenheit von Sachen, Lieferungen oder Leistungen verschuldensunabhangig gehaftet werden muss. Fur die Tatigkeiten als IT- and Telekommunikationsunternehmen wird in Erganzung der vereinbarten Versicherungsbedingungen kein Versicherungsschutz gewahrt fur - Anspruche wegen Produktfehlern (z.B. Hardware, Software), die ausschlief3lich im Vera ntwortu ngsbereich eines Dritten (z.B. Hersteller oder Lieferant) liegen, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen des Ausfalls oder der mangelhaften Bereitstellung von Internetproviding- oder Telekommunikations-Dienstleistungen durch Dritte sowie der Bereitstellung von Gebauden, Raumlichkeiten oder technischer Infrastruktur (z.B. Wasser- and Stromlieferanten) durch Dritte, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen Schaden aufgrund energiereicher ionisierender Strahlen (z.B. Strahlen radioaktiver Stoffe) sowie elektromagnetischer Felder. - Anspruche in jeglichem Zusammenhang mit der Koordination oder Steuerung von Luftfahrzeugen (sowohl in der Luft sowie am Boden). 3. MEDIENAGENTURDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Tatigkeiten in der Werbebranche, insbesondere als Werbeagentur, Public-Relations-Agentur, Marketing-Agentur, Grafik-Designer, Web -Designer oder Marktforschungsinstitut. Fur die Taticfkeiten als Medienaaentur wird in Eroanzuna der vereinbarten Versicherunasbedinaum Munchen, 16. September 2019 Seite 3 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmtichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA !at im Registre du Commerce at des SocidttAs (Handelsregister) des Grofiherzogtums Luxemburg unter der Nummer B217018 eingetragen LadungsfAhige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter n+r HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 kein Versicherungsschutz gewahrt fur - Anspruche wegen Veroffentlichungen verfassungsfeindlicher, rassistischer oder antisemitischer Inhalte; - Anspruche wegen nicht zutreffender Vorhersagen oder Berechnungen hinsichtlich in Aussicht gestellter Gutscheine, Rabatte older sonstiger Gewinne in der Werbung, bei Preisausschreiben oder sonstigen GlOcksspielen; - Anspruche wegen Schaden infolge von Auslobungen, Gewinnzusagen oder der Organisation oder des Ausrichtens von Preisausschreiben, Lotterien oder sonstigen Glocksspielen; - Anspruche wegen der Umsetzung/Ausf0hrung von Direktmailing- and Letters hop -Services. II. MITVERSICHERTE PERSONEN / TOCHTERGESELLSCHAFTEN / NIEDERLASSUNGEN Als mitversicherte Personen gelten auch folgende Tochtergesellschaften, Niederlassungen and Zweigstellen: - AVIAREPS Belgien - AVIAREPS Canada - AVIAREPS Schweiz - AVIAREPS Osterreich - AVIAREPS Prag - AVIAREPS Ungarn - AVIAREPS Schweden - AVIAREPS USA - AVIAREPS Niederlande - AVIAREPS Frankreich - AVIAREPS Indien - AVIAREPS Mexiko - AVIAREPS South Africa - AVIAREPS TOrkei - AVIAREPS Chile - AVIAREPS Myanmar (60%) - AVIAREPS Cengdu (60%) - AVIAREPS Guangzhou (60%) - AVIAREPS Osaka (60%) - AVIAREPS Thailand (100%) - AVIAREPS Finland (100%) - Aviatourism Espana S.L. - Air Services Munchen - AVIAREPS Tourism GmbH - AVIAREPS Tourism Niederlande (95%) - Avianet Munchen (100%) - Tourism srl + srl Adam - AVIAREPS branch office Russland - Moskau (100%) - AVIAREPS branch office Russland - St. Petersburg (100%) - AVIAREPS branch office Russland - Kazan (100%) - AVIAREPS s.p.zoo Polen - AVIAREPS branch office Ukraine (100%) - AVIAREPS Malaysia - AVIAREPS Colombia SAS - AVIAREPS Brasilien (50% AVIAREPS AG; 50% Avianet GmbH) - AVIAREPS Argentinien (70% AVIAREPS AG; 30% Avianet GmbH) - AVIAREPS K.K. (60%) Tokyo, Japan Munchen, 16. September 2019 Seite 4 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce at des Soci6t6s (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojade (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. EA C')I(p HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 - AVIAREPS Baltikum (30%), Tallinn - AVIAWORLD LLC (50%), New York - AVIAREPS Tortola, British Virgin Islands (60 %) - AVIAREPS Tokyo, Japan (60%) - AVIAREPS branch office Shanghai (60%) - AVIAREPS branch office Beijing (60%) - AVIAREPS branch office Seoul (60%) - AVIAREPS branch office Dubai (60%) - AVIAREPS branch office Taipei(60%) - AVIAREPS (Pty) Ltd. Sydney (60%) - AVIAREPS PTE Singapore (60%) - AVIAREPS Marketing Garden Guangzhou - AVIAREPS - Aviation Tourism & Travel Marketing Ltd., Mumbai (India) - Maro and Partner GmbH, Jospehspitalstrage 15, 80331 Munchen - AVIAREPS UK Holdings Ltd. - AVIAREPS UK Ltd. - AVIAREPS Portugal Sucrusal - AVIAREPS Thailand Holding - AVIAREPS Marketing Garden Holding - AVIAREPS Tunesia Sarl - AVIAREPS Almaty LLP - AVIAHOLIDAYS LLC Ukraine - AVIAREPS Philippines Inc. - AVIAREPS LLC Azerbaijan III. BEDINGUNGS- UND SUMMEN-DIFFERENZDECKUNG / DIFFERENCE IN CONDITIONS AND DIFFERENCE IN LIMITS (DIC/DIL)—Ausland Fur mitversicherte Tochtergesellschaften and Niederlassungen im Ausland besteht Versicherungsschutz aus diesem Versicherungsvertrag, soweit durch die im Ausland bestehenden anderen Versicherungsvertrage aufgrund des Umfangs des Versicherungsschutzes oder der Hohe der vereinbarten Versicherungssummen kein Versicherungsschutz besteht. Voraussetzung hierfur ist, dass fur die auRerhalb des europaischen Wirtschaftsraumes gelegenen mitversicherten Tochtergesellschaften and Niederlassungen eine Betriebshaftpflichtversicherung fur Personen- and Sachschaden mit einer Versicherungssumme von mindestens 1.000.000 EUR Oder USD besteht. Die vereinbarten Selbstbeteiligungen dieses Vertrages kommen nur zur Anwendung, soweit die in den anderen Versicherungsvertragen vereinbarten Selbstbeteiligungen niedriger sind, als die in diesem Versicherungsvertrag vereinbarten Selbstbeteiligungen. Kein Versicherungsschutz besteht, soweit keine Leistungspflicht wegen Obliegenheitsverletzung aus anderen Versicherungsvertragen besteht. IV. NON-ADMITTED-KLAUSEL Dieser Versicherungsvertrag, der deutschem Recht unterliegt, wurde zwischen dem Versicherungsnehmer and dem Versicherer in der Bundesrepublik Deutschland verhandelt and Munchen, 16. September 2019 Seite 5 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmilichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www.hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas Hurlimann, Victor van der Kwast, Ben Walter ;?�00 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 abgeschlossen. Der Versicherer ist zum Abschluss von Versicherungsvertragen in der Bundesrepublik Deutschland berechtigt. Der Versicherungsnehmer bestatigt, dass der Versicherer das Angebot zum Abschluss des Versicherungsvertrags ausschlieglich innerhalb der Bundesrepublik Deutschland abgegeben hat. Der Versicherer weist darauf hin, dass Zahlungen des Versicherers aus diesem Vertrag ausschlieglich in der Bundesrepublik Deutschland erbracht werden. Der Versicherungsnehmer ist dafOr verantwortlich, dass alle im Ausland anfallenden Steuern direkt durch den Versicherungsnehmer an die im jeweiligen Land zustandige Behorde abgef0hrt werden. Die Non-Admitted-Klausel findet keine Anwendung fur Tochtergesellschaften and Niederlassungen in den Landern des Europaischen Wirtschaftsraums. V. EPLI RISIKOAUSSCHLUSS Kein Versicherungsschutz wird gewahrt fur Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses. ABWEICHENDER SELBSTBEHALT FOR SACHSCHADEN Abweichend vom in dieser Police genannten Selbstbehalt fur Sachschaden, gilt fur Sachschaden durch mitversicherte Tochtergesellschaften mit Sitz in der Bundesrepublik Deutschland ein Selbstbehalt von 500 EUR vereinbart. RXUMLICHER GELTUNGSBEREICH USA / KANADA 1. In Erweiterung der vereinbarten Versicherungsbedingungen besteht Versicherungsschutz auch fur Anspruche, die vor Gerichten der USA oder Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen. 2. In Erganzung der vereinbarten Versicherungsbedingungen wird kein Versicherungsschutz gewahrt fO r - Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses; 3. Der Mindestselbstbehalt fur Anspruche, die vor Gerichten der USA cider Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen, betragt € 15.000. 4. Soweit Anspruche vor Gerichten der USA oder Kanadas geltend gemacht werden, werden die dadurch entstehenden Kosten auf die vereinbarte Versicherungssumme oder Entschadigungsgrenze angerechnet. Munchen, 16. September 2019 Seite 6 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscoxde Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grogherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephens Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. � sect v- orE-Verif Company ID Number: THE E-VERIFY MEMORANDUM OF UNDERSTANDING FOR EMPLOYERS ARTICLE I PURPOSE AND AUTHORITY The parties to this agreement are the Department of Homeland Security (DHS) and the AVIAREPS AG (Employer). The purpose of this agreement is to set forth terms and conditions which the Employer will follow while participating in E-Verify. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of Form 1-9, Employment Eligibility Verification (Form 1-9). This Memorandum of Understanding (MOU) explains certain features of the E-Verify program and describes specific responsibilities of the Employer, the Social Security Administration (SSA), and DHS. Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub. L. 104-208, 110 Stat. 3009, as amended (8 U.S.C. § 1324a note). The Federal Acquisition Regulation (FAR) Subpart 22.18, "Employment Eligibility Verification" and Executive Order 12989, as amended, provide authority for Federal contractors and subcontractors (Federal contractor) to use E-Verify to verify the employment eligibility of certain employees working on Federal contracts. ARTICLE II RESPONSIBILITIES A. RESPONSIBILITIES OF THE EMPLOYER 1. The Employer agrees to display the following notices supplied by DHS in a prominent place that is clearly visible to prospective employees and all employees who are to be verified through the system: a. Notice of E-Verify Participation b. Notice of Right to Work 2. The Employer agrees to provide to the SSA and DHS the names, titles, addresses, and telephone numbers of the Employer representatives to be contacted about E-Verify. The Employer also agrees to keep such information current by providing updated information to SSA and DHS whenever the representatives' contact information changes. 3. The Employer agrees to grant E-Verify access only to current employees who need E-Verify access. Employers must promptly terminate an employee's E-Verify access if the employer is separated from the company or no longer needs access to E-Verify. Page 1 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: 4. The Employer agrees to become familiar with and comply with the most recent version of the E-Verify User Manual. 5. The Employer agrees that any Employer Representative who will create E-Verify cases will complete the E-Verify Tutorial before that individual creates any cases. a. The Employer agrees that all Employer representatives will take the refresher tutorials when prompted by E-Verify in order to continue using E-Verify. Failure to complete a refresher tutorial will prevent the Employer Representative from continued use of E-Verify. 6. The Employer agrees to comply with current Form 1-9 procedures, with two exceptions: a. If an employee presents a "List B" identity document, the Employer agrees to only accept "List B" documents that contain a photo. (List B documents identified in 8 C.F.R. § 274a.2(b)(1)(B)) can be presented during the Form I-9 process to establish identity.) If an employee objects to the photo requirement for religious reasons, the Employer should contact E-Verify at 888-464-4218. b. If an employee presents a DHS Form 1-551 (Permanent Resident Card), Form 1-766 (Employment Authorization Document), or U.S. Passport or Passport Card to complete Form 1-9, the Employer agrees to make a photocopy of the document and to retain the photocopy with the employee's Form 1-9. The Employer will use the photocopy to verify the photo and to assist DHS with its review of photo mismatches that employees contest. DHS may in the future designate other documents that activate the photo screening tool. Note: Subject only to the exceptions noted previously in this paragraph, employees still retain the right to present any List A, or List B and List C, document(s) to complete the Form 1-9. 7. The Employer agrees to record the case verification number on the employee's Form 1-9 or to print the screen containing the case verification number and attach it to the employee's Form 1-9. 8. The Employer agrees that, although it participates in E-Verify, the Employer has a responsibility to complete, retain, and make available for inspection Forms 1-9 that relate to its employees, or from other requirements of applicable regulations or laws, including the obligation to comply with the antidiscrimination requirements of section 274B of the INA with respect to Form 1-9 procedures. a. The following modified requirements are the only exceptions to an Employer's obligation to not employ unauthorized workers and comply with the anti -discrimination provision of the INA: (1) List B identity documents must have photos, as described in paragraph 6 above; (2) When an Employer confirms the identity and employment eligibility of newly hired employee using E-Verify procedures, the Employer establishes a rebuttable presumption that it has not violated section 274A(a)(1)(A) of the Immigration and Nationality Act (INA) with respect to the hiring of that employee; (3) If the Employer receives a final nonconfirmation for an employee, but continues to employ that person, the Employer must notify DHS and the Employer is subject to a civil money penalty between $550 and $1,100 for each failure to notify DHS of continued employment following a final nonconfirmation; (4) If the Employer continues to employ an employee after receiving a final nonconfirmation, then the Employer is subject to a rebuttable presumption that it has knowingly Page 2 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employed an unauthorized alien in violation of section 274A(a)(1)(A); and (5) no E-Verify participant is civilly or criminally liable under any law for any action taken in good faith based on information provided through the E-Verify. b. DHS reserves the right to conduct Form 1-9 compliance inspections, as well as any other enforcement or compliance activity authorized by law, including site visits, to ensure proper use of E-Verify. 9. The Employer is strictly prohibited from creating an E-Verify case before the employee has been hired, meaning that a firm offer of employment was extended and accepted and Form 1-9 was completed. The Employer agrees to create an E-Verify case for new employees within three Employer business days after each employee has been hired (after both Sections 1 and 2 of Form 1-9 have been completed), and to complete as many steps of the E-Verify process as are necessary according to the E-Verify User Manual. If E-Verify is temporarily unavailable, the three-day time period will be extended until it is again operational in order to accommodate the Employer's attempting, in good faith, to make inquiries during the period of unavailability. 10. The Employer agrees not to use E-Verify for pre -employment screening of job applicants, in support of any unlawful employment practice, or for any other use that this MOU or the E-Verify User Manual does not authorize. 11. The Employer must use E-Verify for all new employees. The Employer will not verify selectively and will not verify employees hired before the effective date of this MOU. Employers who are Federal contractors may qualify for exceptions to this requirement as described in Article II.B of this MOU. 12. The Employer agrees to follow appropriate procedures (see Article III below) regarding tentative nonconfirmations. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. Further, when employees contest a tentative nonconfirmation based upon a photo mismatch, the Employer must take additional steps (see Article III.B. below) to contact DHS with information necessary to resolve the challenge. 13. The Employer agrees not to take any adverse action against an employee based upon the employee's perceived employment eligibility status while SSA or DHS is processing the verification request unless the Employer obtains knowledge (as defined in 8 C.F.R. § 274a.1(1)) that the employee is not work authorized. The Employer understands that an initial inability of the SSA or DHS automated verification system to verify work authorization, a tentative nonconfirmation, a case in continuance (indicating the need for additional time for the government to resolve a case), or the finding of a photo mismatch, does not establish, and should not be interpreted as, evidence that the employee is not work authorized. In any of such cases, the employee must be provided a full and fair opportunity to contest the finding, and if he or she does so, the employee may not be terminated or suffer any adverse employment consequences based upon the employee's perceived employment eligibility status Page 3 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: (including denying, reducing, or extending work hours, delaying or preventing training, requiring an employee to work in poorer conditions, withholding pay, refusing to assign the employee to a Federal contract or other assignment, or otherwise assuming that he or she is unauthorized to work) until and unless secondary verification by SSA or DHS has been completed and a final nonconfirmation has been issued. If the employee does not choose to contest a tentative nonconfirmation or a photo mismatch or if a secondary verification is completed and a final nonconfirmation is issued, then the Employer can find the employee is not work authorized and terminate the employee's employment. Employers or employees with questions about a final nonconfirmation may call E-Verify at 1-888-464- 4218 (customer service) or 1-888-897-7781 (worker hotline). 14. The Employer agrees to comply with Title VI of the Civil Rights Act of 1964 and section 274B of the INA as applicable by not discriminating unlawfully against any individual in hiring, firing, employment eligibility verification, or recruitment or referral practices because of his or her national origin or citizenship status, or by committing discriminatory documentary practices. The Employer understands that such illegal practices can include selective verification or use of E-Verify except as provided in part D below, or discharging or refusing to hire employees because they appear or sound "foreign" or have received tentative nonconfirmations. The Employer further understands that any violation of the immigration -related unfair employment practices provisions in section 274B of the INA could subject the Employer to civil penalties, back pay awards, and other sanctions, and violations of Title VI could subject the Employer to back pay awards, compensatory and punitive damages. Violations of either section 274B of the INA or Title VII may also lead to the termination of its participation in E-Verify. If the Employer has any questions relating to the anti -discrimination provision, it should contact OSC at 1-800-255-8155 or 1-800-237-2515 (TDD). 15. The Employer agrees that it will use the information it receives from E-Verify only to confirm the employment eligibility of employees as authorized by this MOU. The Employer agrees that it will safeguard this information, and means of access to it (such as PINS and passwords), to ensure that it is not used for any other purpose and as necessary to protect its confidentiality, including ensuring that it is not disseminated to any person other than employees of the Employer who are authorized to perform the Employer's responsibilities under this MOU, except for such dissemination as may be authorized in advance by SSA or DHS for legitimate purposes. 16. The Employer agrees to notify DHS immediately in the event of a breach of personal information. Breaches are defined as loss of control or unauthorized access to E-Verify personal data. All suspected or confirmed breaches should be reported by calling 1-888-464-4218 or via email at E-Verify(@dhs.gov. Please use "Privacy Incident — Password" in the subject line of your email when sending a breach report to E-Verify. 17. The Employer acknowledges that the information it receives from SSA is governed by the Privacy Act (5 U.S.C. § 552a(i)(1) and (3)) and the Social Security Act (42 U.S.C. 1306(a)). Any person who obtains this information under false pretenses or uses it for any purpose other than as provided for in this MOU may be subject to criminal penalties. 18. The Employer agrees to cooperate with DHS and SSA in their compliance monitoring and evaluation of E-Verify, which includes permitting DHS, SSA, their contractors and other agents, upon Page 4 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: reasonable notice, to review Forms 1-9 and other employment records and to interview it and its employees regarding the Employer's use of E-Verify, and to respond in a prompt and accurate manner to DHS requests for information relating to their participation in E-Verify. 19. The Employer shall not make any false or unauthorized claims or references about its participation in E-Verify on its website, in advertising materials, or other media. The Employer shall not describe its services as federally -approved, federally -certified, or federally -recognized, or use language with a similar intent on its website or other materials provided to the public. Entering into this MOU does not mean that E-Verify endorses or authorizes your E-Verify services and any claim to that effect is false. 20. The Employer shall not state in its website or other public documents that any language used therein has been provided or approved by DHS, USCIS or the Verification Division, without first obtaining the prior written consent of DHS. 21. The Employer agrees that E-Verify trademarks and logos may be used only under license by DHS/USCIS (see M-795 (Web)) and, other than pursuant to the specific terms of such license, may not be used in any manner that might imply that the Employer's services, products, websites, or publications are sponsored by, endorsed by, licensed by, or affiliated with DHS, USCIS, or E-Verify. 22. The Employer understands that if it uses E-Verify procedures for any purpose other than as authorized by this MOU, the Employer may be subject to appropriate legal action and termination of its participation in E-Verify according to this MOU. B. RESPONSIBILITIES OF FEDERAL CONTRACTORS 1. If the Employer is a Federal contractor with the FAR E-Verify clause subject to the employment verification terms in Subpart 22.18 of the FAR, it will become familiar with and comply with the most current version of the E-Verify User Manual for Federal Contractors as well as the E-Verify Supplemental Guide for Federal Contractors. 2. In addition to the responsibilities of every employer outlined in this MOU, the Employer understands that if it is a Federal contractor subject to the employment verification terms in Subpart 22.18 of the FAR it must verify the employment eligibility of any "employee assigned to the contract" (as defined in FAR 22.1801). Once an employee has been verified through E-Verify by the Employer, the Employer may not create a second case for the employee through E-Verify. a. An Employer that is not enrolled in E-Verify as a Federal contractor at the time of a contract award must enroll as a Federal contractor in the E-Verify program within 30 calendar days of contract award and, within 90 days of enrollment, begin to verify employment eligibility of new hires using E-Verify. The Employer must verify those employees who are working in the United States, whether or not they are assigned to the contract. Once the Employer begins verifying new hires, such verification of new hires must be initiated within three business days after the hire date. Once enrolled in E-Verify as a Federal contractor, the Employer must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. Page 5 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Employers enrolled in E-Verify as a Federal contractor for 90 days or more at the time of a contract award must use E-Verify to begin verification of employment eligibility for new hires of the Employer who are working in the United States, whether or not assigned to the contract, within three business days after the date of hire. If the Employer is enrolled in E-Verify as a Federal contractor for 90 calendar days or less at the time of contract award, the Employer must, within 90 days of enrollment, begin to use E-Verify to initiate verification of new hires of the contractor who are working in the United States, whether or not assigned to the contract. Such verification of new hires must be initiated within three business days after the date of hire. An Employer enrolled as a Federal contractor in E-Verify must begin verification of each employee assigned to the contract within 90 calendar days after date of contract award or within 30 days after assignment to the contract, whichever is later. c. Federal contractors that are institutions of higher education (as defined at 20 U.S.C. 1001(a)), state or local governments, governments of Federally recognized Indian tribes, or sureties performing under a takeover agreement entered into with a Federal agency under a performance bond may choose to only verify new and existing employees assigned to the Federal contract. Such Federal contractors may, however, elect to verify all new hires, and/or all existing employees hired after November 6, 1986. Employers in this category must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. d. Upon enrollment, Employers who are Federal contractors may elect to verify employment eligibility of all existing employees working in the United States who were hired after November 6, 1986, instead of verifying only those employees assigned to a covered Federal contract. After enrollment, Employers must elect to verify existing staff following DHS procedures and begin E-Verify verification of all existing employees within 180 days after the election. e. The Employer may use a previously completed Form 1-9 as the basis for creating an E-Verify case for an employee assigned to a contract as long as: i. That Form 1-9 is complete (including the SSN) and complies with Article II.A.6, ii. The employee's work authorization has not expired, and iii. The Employer has reviewed the Form 1-9 information either in person or in communications with the employee to ensure that the employee's Section 1, Form 1-9 attestation has not changed (including, but not limited to, a lawful permanent resident alien having become a naturalized U.S. citizen). f. The Employer shall complete a new Form 1-9 consistent with Article II.A.6 or update the previous Form 1-9 to provide the necessary information if: i. The Employer cannot determine that Form 1-9 complies with Article II.A.6, ii. The employee's basis for work authorization as attested in Section 1 has expired or changed, or iii. The Form 1-9 contains no SSN or is otherwise incomplete. Note: If Section 1 of Form 1-9 is otherwise valid and up-to-date and the form otherwise complies with Page 6 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Article II.C.5, but reflects documentation (such as a U.S. passport or Form 1-551) that expired after completing Form 1-9, the Employer shall not require the production of additional documentation, or use the photo screening tool described in Article II.A.5, subject to any additional or superseding instructions that may be provided on this subject in the E-Verify User Manual. g. The Employer agrees not to require a second verification using E-Verify of any assigned employee who has previously been verified as a newly hired employee under this MOU or to authorize verification of any existing employee by any Employer that is not a Federal contractor based on this Article. 3. The Employer understands that if it is a Federal contractor, its compliance with this MOU is a performance requirement under the terms of the Federal contract or subcontract, and the Employer consents to the release of information relating to compliance with its verification responsibilities under this MOU to contracting officers or other officials authorized to review the Employer's compliance with Federal contracting requirements. C. RESPONSIBILITIES OF SSA 1. SSA agrees to allow DHS to compare data provided by the Employer against SSA's database. SSA sends DHS confirmation that the data sent either matches or does not match the information in SSA's database. 2. SSA agrees to safeguard the information the Employer provides through E-Verify procedures. SSA also agrees to limit access to such information, as is appropriate by law, to individuals responsible for the verification of Social Security numbers or responsible for evaluation of E-Verify or such other persons or entities who may be authorized by SSA as governed by the Privacy Act (5 U.S.C. § 552a), the Social Security Act (42 U.S.C. 1306(a)), and SSA regulations (20 CFR Part 401). 3. SSA agrees to provide case results from its database within three Federal Government work days of the initial inquiry. E-Verify provides the information to the Employer. 4. SSA agrees to update SSA records as necessary if the employee who contests the SSA tentative nonconfirmation visits an SSA field office and provides the required evidence. If the employee visits an SSA field office within the eight Federal Government work days from the date of referral to SSA, SSA agrees to update SSA records, if appropriate, within the eight -day period unless SSA determines that more than eight days may be necessary. In such cases, SSA will provide additional instructions to the employee. If the employee does not visit SSA in the time allowed, E-Verify may provide a final nonconfirmation to the employer. Note: If an Employer experiences technical problems, or has a policy question, the employer should contact E-Verify at 1-888-464-4218. D. RESPONSIBILITIES OF DHS 1. DHS agrees to provide the Employer with selected data from DHS databases to enable the Employer to conduct, to the extent authorized by this MOU: a. Automated verification checks on alien employees by electronic means, and Page 7 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Photo verification checks (when available) on employees. 2. DHS agrees to assist the Employer with operational problems associated with the Employer's participation in E-Verify. DHS agrees to provide the Employer names, titles, addresses, and telephone numbers of DHS representatives to be contacted during the E-Verify process. 3. DHS agrees to provide to the Employer with access to E-Verify training materials as well as an E-Verify User Manual that contain instructions on E-Verify policies, procedures, and requirements for both SSA and DHS, including restrictions on the use of E-Verify. 4. DHS agrees to train Employers on all important changes made to E-Verify through the use of mandatory refresher tutorials and updates to the E-Verify User Manual. Even without changes to E-Verify, DHS reserves the right to require employers to take mandatory refresher tutorials. 5. DHS agrees to provide to the Employer a notice, which indicates the Employer's participation in E-Verify. DHS also agrees to provide to the Employer anti -discrimination notices issued by the Office of Special Counsel for Immigration -Related Unfair Employment Practices (OSC), Civil Rights Division, U.S. Department of Justice. 6. DHS agrees to issue each of the Employer's E-Verify users a unique user identification number and password that permits them to log in to E-Verify. 7. DHS agrees to safeguard the information the Employer provides, and to limit access to such information to individuals responsible for the verification process, for evaluation of E-Verify, or to such other persons or entities as may be authorized by applicable law. Information will be used only to verify the accuracy of Social Security numbers and employment eligibility, to enforce the INA and Federal criminal laws, and to administer Federal contracting requirements. 8. DHS agrees to provide a means of automated verification that provides (in conjunction with SSA verification procedures) confirmation or tentative nonconfirmation of employees' employment eligibility within three Federal Government work days of the initial inquiry. 9. DHS agrees to provide a means of secondary verification (including updating DHS records) for employees who contest DHS tentative nonconfirmations and photo mismatch tentative nonconfirmations. This provides final confirmation or nonconfirmation of the employees' employment eligibility within 10 Federal Government work days of the date of referral to DHS, unless DHS determines that more than 10 days may be necessary. In such cases, DHS will provide additional verification instructions. ARTICLE III REFERRAL OF INDIVIDUALS TO SSA AND DHS A. REFERRAL TO SSA 1. If the Employer receives a tentative nonconfirmation issued by SSA, the Employer must print the notice as directed by E-Verify. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify Page 8 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. After a tentative nonconfirmation, the Employer will refer employees to SSA field offices only as directed by E-Verify. The Employer must record the case verification number, review the employee information submitted to E-Verify to identify any errors, and find out whether the employee contests the tentative nonconfirmation. The Employer will transmit the Social Security number, or any other corrected employee information that SSA requests, to SSA for verification again if this review indicates a need to do so. 4. The Employer will instruct the employee to visit an SSA office within eight Federal Government work days. SSA will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 5. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. 6. The Employer agrees not to ask the employee to obtain a printout from the Social Security Administration number database (the Numident) or other written verification of the SSN from the SSA. B. REFERRAL TO DHS 1. If the Employer receives a tentative nonconfirmation issued by DHS, the Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. The Employer agrees to refer individuals to DHS only when the employee chooses to contest a tentative nonconfirmation. 4. If the employee contests a tentative nonconfirmation issued by DHS, the Employer will instruct the Page 9 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employee to contact DHS through its toll -free hotline (as found on the referral letter) within eight Federal Government work days. 5. If the Employer finds a photo mismatch, the Employer must provide the photo mismatch tentative nonconfirmation notice and follow the instructions outlined in paragraph 1 of this section for tentative nonconfirmations, generally. 6. The Employer agrees that if an employee contests a tentative nonconfirmation based upon a photo mismatch, the Employer will send a copy of the employee's Form 1-551, Form 1-766, U.S. Passport, or passport card to DHS for review by: a. Scanning and uploading the document, or b. Sending a photocopy of the document by express mail (furnished and paid for by the employer). 7. The Employer understands that if it cannot determine whether there is a photo match/mismatch, the Employer must forward the employee's documentation to DHS as described in the preceding paragraph. The Employer agrees to resolve the case as specified by the DHS representative who will determine the photo match or mismatch. 8. DHS will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 9. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. ARTICLE IV SERVICE PROVISIONS A. NO SERVICE FEES 1. SSA and DHS will not charge the Employer for verification services performed under this MOU. The Employer is responsible for providing equipment needed to make inquiries. To access E-Verify, an Employer will need a personal computer with Internet access. ARTICLE V MODIFICATION AND TERMINATION A. MODIFICATION 1. This MOU is effective upon the signature of all parties and shall continue in effect for as long as the SSA and DHS operates the E-Verify program unless modified in writing by the mutual consent of all parties. 2. Any and all E-Verify system enhancements by DHS or SSA, including but not limited to E-Verify checking against additional data sources and instituting new verification policies or procedures, will be covered under this MOU and will not cause the need for a supplemental MOU that outlines these changes. Page 10 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: B. TERMINATION 1. The Employer may terminate this MOU and its participation in E-Verify at any time upon 30 days prior written notice to the other parties. 2. Notwithstanding Article V, part A of this MOU, DHS may terminate this MOU, and thereby the Employer's participation in E-Verify, with or without notice at any time if deemed necessary because of the requirements of law or policy, or upon a determination by SSA or DHS that there has been a breach of system integrity or security by the Employer, or a failure on the part of the Employer to comply with established E-Verify procedures and/or legal requirements. The Employer understands that if it is a Federal contractor, termination of this MOU by any party for any reason may negatively affect the performance of its contractual responsibilities. Similarly, the Employer understands that if it is in a state where E-Verify is mandatory, termination of this by any party MOU may negatively affect the Employer's business. 3. An Employer that is a Federal contractor may terminate this MOU when the Federal contract that requires its participation in E-Verify is terminated or completed. In such cases, the Federal contractor must provide written notice to DHS. If an Employer that is a Federal contractor fails to provide such notice, then that Employer will remain an E-Verify participant, will remain bound by the terms of this MOU that apply to non -Federal contractor participants, and will be required to use the E-Verify procedures to verify the employment eligibility of all newly hired employees. 4. The Employer agrees that E-Verify is not liable for any losses, financial or otherwise, if the Employer is terminated from E-Verify. ARTICLE VI PARTIES A. Some or all SSA and DHS responsibilities under this MOU may be performed by contractor(s), and SSA and DHS may adjust verification responsibilities between each other as necessary. By separate agreement with DHS, SSA has agreed to perform its responsibilities as described in this MOU. B. Nothing in this MOU is intended, or should be construed, to create any right or benefit, substantive or procedural, enforceable at law by any third party against the United States, its agencies, officers, or employees, or against the Employer, its agents, officers, or employees. C. The Employer may not assign, directly or indirectly, whether by operation of law, change of control or merger, all or any part of its rights or obligations under this MOU without the prior written consent of DHS, which consent shall not be unreasonably withheld or delayed. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations herein is void. D. Each party shall be solely responsible for defending any claim or action against it arising out of or related to E-Verify or this MOU, whether civil or criminal, and for any liability wherefrom, including (but not limited to) any dispute between the Employer and any other person or entity regarding the applicability of Section 403(d) of IIRIRA to any action taken or allegedly taken by the Employer. E. The Employer understands that its participation in E-Verify is not confidential information and may be disclosed as authorized or required by law and DHS or SSA policy, including but not limited to, Page 11 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Congressional oversight, E-Verify publicity and media inquiries, determinations of compliance with Federal contractual requirements, and responses to inquiries under the Freedom of Information Act (FOIA). F. The individuals whose signatures appear below represent that they are authorized to enter into this MOU on behalf of the Employer and DHS respectively. The Employer understands that any inaccurate statement, representation, data or other information provided to DHS may subject the Employer, its subcontractors, its employees, or its representatives to: (1) prosecution for false statements pursuant to 18 U.S.C. 1001 and/or; (2) immediate termination of its MOU and/or; (3) possible debarment or suspension. G. The foregoing constitutes the full agreement on this subject between DHS and the Employer. To be accepted as an E-Verify participant, you should only sign the Employer's Section of the signature page. If you have any questions, contact E-Verify at 1-888-464-4218. Page 12 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Approved by: Employer AVIAREPS AG Name (Please Type or Print) Oliver Kuechler Title COO AVIATION Signature Date 14/08/2020 Department of Homeland Security — Verification Division Name (Please Type or Print) Title Signature Date Page 13 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Information Required for the E-Verify Program Information relating to your Company: Company Name AVIAREPS AG Company Facility Address 16250 Ventura Boulevard, Suite 115 Los Angeles, CA 91436 AVIAREPS AIRLINE MANAGEMENT INC Company Alternate Address Cashin King 2 Roosevelt Ave#303 11791 Syosset, NY County or Parish Employer Identification Number 65-1113203 North American Industry 541720 Classification Systems Code AVIAREPS AG Parent Company Josephspitalstrasse 15 80331 Munich, Germany Number of Employees Number of Sites Verified for Page 14 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Are you verifying for more than 1 site? If yes, please provide the number of sites verified for in each State: Page 15 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Information relating to the Program Administrator(s) for your Company on policy questions or operational problems: Page 16 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv-, Company ID Number: Page 17 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 Corer County Administrative Seances Division Procurement Services Date: August 3, 2020 Email: Barbara.Lance@colliercountyfl.gov Telephone: 239.252.8998 Addendum 1 From: Barbara Lance, Procurement Strategist To: Interested Bidders Subject: Addendum # 1 Solicitation # 20-7776 Latin American Tourism Representation The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1: Bid "Due Date" was inadvertently left blank on Solicitation. Please see updated Solicitation: 20-7776 Solicitation Addendum 1 If you require additional information please post a question on our Bid Sync (www.bidsync.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. 0 4o 3 V� �� er+0 August 6t'' 2020 (Signature) Date Carlos Arturo Valbuena Barrios (Name of Firm) Co ler County Administrative Services Division Procurement Services Date: August 5, 2020 Email: Barbara.Lance@colliercountyfl.gov Telephone: 239.252.8998 ADDENDUM # 2 From: Barbara Lance, Procurement Strategist To: Interested Bidders Subject: Addendum # 20-7776 — Latin America Tourism Representation This Addendum has been issued for the following items identifying clarifications, changes, deletions, and/or additions to the scope of work, solicitation documents and/or bid schedule for the above referenced solicitation: The "Question and Answer" period has been extended from to: 1gLst 7. 2020 n. 5:00 The "Bid End Date" has been extended from to: If you require additional information please post a question on our Bid Sync (www.bidWc.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. (Signature) 0 Vq I (Name of Firm) Carlos Arturo Valbuena Barrios Date August 6" 2020 Co er County r ��I• IL A1, C 4PTA ir.Y Proposal for Trade & PR representation IL for Collier Counter MEXICO AOCI)$T 2020 ,. dp,� �. Prepared for Collier County Prepared by AVIAREPS Contact Rafael Aponte Email: raponte@aviareps.com Date August 7, 2020 $ This proposal includes confidential commercial and proprietary data that shall not be disclosed outside Collier County and shall not be duplicated, used, or disclosed, in whole or in part for any purpose other than to evaluate this proposal. 1 M exiCo CoTrer County Mexico Table of Contents CHAPTERI........................................................................................................................................... 3 COVER LETTER/ MANAGEMENTSUMMARY................................................................................................ 3 CHAPTERII.......................................................................................................................................... 5 BUSINESS/MARKETING PLAN............................................................................................................ 5 MARKETPLACE OVERVIEW..................................................................................................................... 5 COVID-19 ANALYSIS AND ITS IMPACT IN THE MEXICAN MARKET............................................................... 13 TRADEBUSINESS PLAN........................................................................................................................ 17 PRBUSINESS PLAN............................................................................................................................. 24 MARKETING BUSINESS PLAN................................................................................................................ 31 ROADMAPTO POSITION PARADISE COAST IN MEXICO— KEY CHANNELS SUMMARY ........................................ 32 CALENDAR PROPOSED FOR TRADE, PR AND MARKETING PLANS................................................................. 34 CHAPTERIII....................................................................................................................................... 35 COST OF SERVICES TO THE COUNTY /BUDGET........................................................................................... 35 COMPENSATIONFEE........................................................................................................................... 35 CHAPTERIV....................................................................................................................................... 36 EXPERIENCE AND CAPACITY OF THE VENDOR............................................................................................ 36 AVIAREPS Global Background........................................................................................................36 AVIAREPSMexico........................................................................................................................... 39 AVIAREPS MEXICO - CLIENT LIST......................................................................................................... 45 CONFLICT OF INTEREST....................................................................................................................... 45 MEXICO CASE STUDIES/SUCCESS STORIES.............................................................................................45 Reference Forms From Clients / Form 5........................................................................................ 56 CHAPTERV....................................................................................................................................... 71 SPECIALIZED EXPERTISE OF TEAM MEMBERS - AVIAREPS MEXICO TEAM FOR COLLIER COUNTY ........................ 71 AVIAREPS MEXICO ORGANIZATIONAL CHART FOR COLLIER COUNTY.......................................................... 75 AVIAREPS MEXICO RECOMMENDATION LETTERS................................................................................... 76 AVIAREPS MEXICO CONCLUSIONS....................................................................................................... 81 ATTACHMENTS...........................................................................................................................................83 2 CoTrer County CHAPTER I COVER LETTER MANAGEMENT SUMMARY Mexico City, Mexico August 7th 2020 Dear friends of Collier County, AVIAREPS Mexico has been positioning as the country's leading Tourism and Airline Representation Company in the last 12 years. Mexico Today AVIAREPS Mexico has more than 20 clients, among other destinations like Visit Florida, Las Rozas Village Shopping Madrid y Barcelona, Discover The Palm Beaches, Visit Dubai and Experience Philippines and a variety of airlines such as China Southern, Condor, Qantas, EL AL, EVA Air, TAME, TAP Air Portugal, Ethiopian, Asiana Airlines, Hong Kong Airlines, Xiamen Airlines, Czech Airlines and some others with Billing and Settlement Plan (BSP) representation. Our operation began in 2008, with 5 clients. In those first days we started representing airlines, and a few years later our first destination customer arrived: Las Rozas Shopping Village, Madrid. Five years later, in 2013 we grew 100%: our portfolio already had 10 clients. To all of them we have offered our travel trade and traditional marketing services, through tailor-made strategic plans. But not only that. Our varied portfolio of Tourism Clients allows us to work with needs, interests and objectives from a global perspective; however, each team member has the flexibility, knowledge and language skills to translate the particular requirements of each business model and each client. In AVIAREPS we have the capability of interconnection between Destinations and Airlines through our resources for data analysis technology platforms such as Sabre Airline Solutions, eSmash Accelya or CapaCentre for Aviation, which allows us to quantitatively monitor trends and gaps, as well as design alternative measures or interact with airlines in a cooperative manner. Network of contacts in all distribution channels, media, interest groups and public and private organizations. 360 Approach: Public Relations specialists, newly added digital marketing staff and advice from our global network. Mexico office is conveniently located in a centric area of Mexico City, just 1 hour away from the airport, and between two of the most important business areas in the city. It is also 15-20 minutes away from restaurants and venues that are frequent venues used by the industry for events so is very convenient for our clients and team. We are a proactive member of the main Travel and PR associations in Mexico, such as Metropolitan Travel Agencies Association "La METRO", PRORP Public Relations Professionals Association among others and we are well connected with other Tourism Associations and Commerce Chambers. 3 Co er County We know destinations and attractions. We know how to successfully develop and implement a strategic programs of cooperative marketing and promotions in tourism distribution channels and sales programs, as well as PR focused actions and crisis management strategies to procure and increase the profile of a destination and to maximize conversion opportunities for its products. M exico AVIAREPS' business is entirely about the power of our people assembling the finest team possible for Collier County. The proposed structure for Naples, Marco Island and The Everglades CVB includes in Mexico specialists in Trade, PR, Marketing and Digital Marketing. Mexico is a market full of opportunities for Paradise Coast, our team is ready to convert these into concrete achievements for you We hope Collier County will award AVIAREPS Mexico to be part of this journey. Sincerely, Rafael Aponte General Manager AVIAREPS Mexico Phone: (+52)55 96 3550 Mail: raponte@aviareps.com 4 Co er County CHAPTER II BUSINESS/MARKETING PLAN MARKETPLACE OVERVIEW Mexico is the second largest economy in Latin America. M exico With a population of almost 130 million, a rich cultural history and diversity, and abundant natural resources, Mexico has the 11th largest economy in the world. The country has strong macroeconomic institutions and it is open to trade and private investment. The authorities have implemented stable and sustainable monetary and fiscal policies, which have made the Mexican peso the most highly traded emerging market currency. Currently, it is the world's 15th largest exporter due to the strengthening of its productive capacities, diversifying away from raw materials such as oil, and deepening its production complexity on manufactured products that are integrated into regional and global value chains. However, despite all this progress, over the last three decades Mexico has underperformed in terms of growth, inclusion and poverty reduction compared to similar countries. Its economic growth averaged just above 2 percent a year between 1980 and 2018, limiting progress in convergence relative to high income economies. On a per capita basis, average growth was close to just 1.0 percent. But Mexico is a country with significant opportunities and potential. Its macroeconomic stability is the cornerstone to foster investments and a growing private sector. Improvements in productivity growth, stronger institutions, and quality of service delivery and infrastructure, coupled with attention to reducing regional and household income inequalities, would bring shared prosperity. Its trade agreements, enviable geographic position, and growing domestic market, make Mexico a prime destination for investment. Last Updated: Apr 13, 2020 Source: https://www.worldbank.org/en/country/mexico/overview The year 2019 was particular for Mexico. The national economy experienced its first contraction in recent 10 years: growth of 2% of the Gross Domestic Product (GDP) in 2018, fell 0.14%, according to the National Institute of Statistics and Geography (INEGI). This slowdown in the Mexican economy was due, on the one hand, to international factors —in 2019 there was uncertainty in the renegotiation of the Treaty between Mexico, the United States and Canada (T-MEC), as well as Brexit in the United Kingdom and the trade dispute between China and the United States— and internally, changes in the political and economic model. 5 Co er County M exico After a year and 9 months in office of the current federal administration, with the implementation of a policy focused on austerity and the fight against corruption by President Andres Manuel Lopez Obrador, investments in various areas showed weakness. Before the world pandemic due to the Covid-19 coronavirus, the governor of Banco de Mexico (Banxico), Alejandro Diaz de Leon, stated that "after the Mexican economy registered its worst moment in 2019 in the last nine years, Banxico estimates that GDP growth will return from the first quarter of 2020 to reach the estimated range of between 0.8% and 1.8% (1.3% on average) for the entire year'. In the first quarter of 2020 there was a drop in the world oil price, and the Covid-19 coronavirus that became a pandemic has sent the price of the dollar above 20 pesos. 2019 in figures ■ 44.7 million foreigners in Mexico, an increase of 8.3% in relation to 2018. ■ 24.8 million dollars of income by foreign tourists, exceeding 10.2% the previous year. ■ $ 506.15 average expenditure per international tourist. ■ 23.3 thousand lodging establishments, 3% more than in 2018. ■ 835,400 rooms, 2.7% more than the previous year. ■ 243,274 new direct jobs. Closed by 2019 with 4.4 million jobs, 5.8% more than the previous year. Mexicans in the USA According to the National Travel & Tourism Office of USA, in 2019: ■ 18,139,599 Mexicans (residing in Mexico) visited the USA ■ Of these, 2,797,745 did it by air ■ 15,838 by sea ■ This represents a growth of 1.5% compared to 2018 ■ Florida particularly received almost 500, 000 of those Mexican visitors between 2018-2019 increasing from a 4.9% to a 7% and locating Mexico between the international visitors market share for Florida in the top 4. According to the document "International Visitations to the US from Mexico. International Inbound Travel Market Profile", from the US Travel Association, in 2018: ■ Mexico was the second largest incoming market in the USA (after Canada) ■ They represented 23% of all international visits in USA in 2018 ■ 18.5 million arrivals from Mexico to the USA ■ USA represented 83% of all Mexican travel in 2018 Co er County M exico Profile of Mexican visitors in 2018 (according to the US Department of Commerce): 1) In 2018, 21% of Mexican air travelers visited California and 18% visited Texas and Florida. Top cities visited included Los Angeles (13%), New York City (12%), Houston (11%) and Las Vegas (10%). 2) The average Mexican air traveler spends six nights visiting the US 3) Main purposes of visiting the US are: • Vacation 53% • Visiting friends/relatives 21% • Business 17% • Convention/trade show 5% • Education (3%) 4) 12% of Mexican air travelers visited the U.S. for the first time Here is a graphic overview of the main activities Mexican travelers choose and prefer to do when traveling to US destinations. An CryjWvW um 31.4% C„ndrd T&As 32-9% # XIN 33.WX FIn[01K.0 [4€.A[Mans 35 l% 35.20% AMUWM nt 7kmnt P vk% 39.9% 39.%% lywM Towm/CountrrAk 63.3% 42-5" [ 1xrier rr F WW D "Ja% Da wtror+j1 Ngktf monorrems 513% M 51.50% $*AWkl % 83AKrA SlrpppiF 09.0% "Am O.Ot % 1000% 1000% 1O00% WMA 5400%6QX% r XW% SOWY, 90.0^%(Q.0Ox Key booking seasons The average days of vacations for a Mexican targeted to travel internationally are 10-15 days a year, and the booking window to purchase travel ranges within 2 to 6 months prior to travel. January to February — for spring holiday season April to June — for summer holiday season October to November- for Christmas and end of the year season. 7 Co er County In Mexico besides the official school long breaks, we have shorter vacation breaks throughout the calendar year (long weekend), we call this breaks "puentes" or national holidays, and those breaks are considered good market opportunities to increase business too. Age and travel M exico From 18 to 35 years old (millennials): escapes with friends, couples or solo travel venturing alone to discover international destinations, exotic or trendy spots and exploring beyond the well-known or traditional destinations. A good share of this age group look to live niche tourism experiences such as: Glamping, travel like a local, gastronomy, voluntourism, eco traveling. From 35 to 49 years (generation X): with family or group of friends and romantic trips to big cities and top attractions, will be willing to explore also new destinations if the opportunity is presented at the planning stage. From 50 to 65 years (baby boomers): looking to discover new destinations mainly in Europe and Asia and return to visit destinations that offer this group the best value for their money, they search for personalized experiences rather than group tours or crowded destinations. After 60 years (silent generation): they choose all-inclusive vacations and only worry about enjoying and choosing cruises (by sea or by river). Travel trends The Mexican tourist has changed his travel habits. Currently, the traveler wants to live various and different experiences, many of them are inspired by content generated by airline websites and awareness campaigns, the Mexican tourist tends to be moved by emotive messages, aspirational; looking for unforgettable trips constantly and the places that are not yet popular or seen by their social circle. Regularly he/she would only planned "the trip" of the year; he/she will now be making many short trips over the course of 12 months. Families search for destinations that offer to enhance the experience of traveling together such as facilities for their particular needs, Mexican families prefer house rentals, connecting rooms orfamily suites, they also pre pay for tickets to attractions and tours, most families will avoid wasting time in a line if they can pre pay for an experience in advance, they will choose comfort above regular offer if the opportunity is presented and even more attractive for them would be if they can benefit from installment payments. Mexican tourist is prompted to spend more in a destinations if they pre pay for the more inclusive package ( Air ticket, Hotel stay, breakfast included, car rental, city pass or attractions tickets, travel insurance ) since shopping and at least one night out for fine dining are part of the experience. Millennials came and changed (for the better) the way of traveling and in Mexico this generation is no different than in other parts of the world: they promote domestic tourism, they are demanding travelers, they are informed, they want sustainable destinations and attractions that could leave a 9 Co er County M exico significant mark in their lives, that they can upload to Instagram, places that they will never forget and will remain on social networks. For their part, tourism professionals are forced to design more exciting routes to exotic destinations and attractions that result appealing for each targeted visitor. Millennial figures • 60% are interested in portable travel -related technology. • 40% have no problem giving their details to online travel agencies if that means they will get a discount. • 40% of Mexicans have planned their trips from a smartphone. • 32% have used an application to make a reservation and 18% have managed to modify their itinerary during the holidays thanks to their cell phone. • 53% share their trip in real time on social networks, 41% when they return home. • 50% of Mexicans choose beaches to vacation. Sources: Faculty of Tourism of the Universidad Anahuac, Atrapalo.com, financiero.com and financial websites. World destinations for Mexicans Due to the nature of our business, where we as well represent 100+ airlines around the globe, AVIAREPS has specific market intelligence resources to measure air traffic results to and from any destination in the world. In addition, we can analyze for Paradise Coast any other source markets and develop tailor-made Sales, PR and Marketing strategies. Our different data analysis tools allows us having a broad vision of the migratory flow both nationally and internationally, which leads to a more complete and reliable market study. AVIAREPS is subscribed to Market Intelligence Tools such as CAPA, Sabre ADI (MIDT) and Accelya eSMASH. These tools enable AVIAREPS to provide news re eSmash and analysis on a regular basis for our clients. Using Sabre ADI and eSMASH, AVIAREPS can report on a monthly basis the � Airline Airline Industry BSP sales as well as market share of air traffic which leads to '.V__b 'ter Solutions further investigation and analysis to propose activities to increase visitor numbers to Paradise Coast. In the last three years, Canada and Europe have been popular in Mexico and broadly promoted due to non -visa requirement and affordable packages in market, but the United States remains on top in the number of Mexican travelers over all countries, the United States has been the main destination due to its proximity and its destinations and attractions, and second most important market for the US destinations. Countries like Colombia, Per6 and Brazil, are also desired destinations among Mexicans, to name others. The United States represents a 44.5% of all Mexican trips in the last 12 months, followed by Spain, which represents 7.4 % and Canada with a 6.4% of all Mexican trips abroad. 0 Co er County Visitors 900,000 800,000 700,000 600,000 500,000 400,000 300,000 200,000 100,000 0 1 ■ ■ ■ ■ ■ . . - - - - - - - 4JJ ❑ m U � � M1l Z Z Q Q � � m Z ❑ V F Q Q Z C a a a V 2 ❑ Z R Q ~ Z m ❑ w V a LL ~ a (� w 2 a V Qa ❑ Z 5 H W a a LL m � Y o " = o a ° w C7 ¢ ❑ 6 Z z ❑ � c� ❑ Z 00 C7 US top cities for Mexicans M e x i C o In the flow analysis of Mexicans traveling to the U.S., it is worth to mention that within the 5 main cities, 2 of them belong to the State of Florida, being Miami the second highest in visitation numbers with more than 77k Mexican visitors during March 2019 to February 2020, along with other traditional tourist destinations such as New York and two cities from bordering states. Top 5 Cities POS MX 100,000 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 NYC -NEW MIA-MIAMI LAX-LOS ORL- HOU- YORK ANGELES ORLANDO HOUSTON ■ 2019/2020 89,385 77,694 75,623 61,840 42,849 Florida top destinations for Mexicans Among the destinations that stand out in the state of Florida which between 2019 and 2020 were the most visited by Mexican travelers, we find the city of Miami, our main gateway to generate visitors to Paradise Coast that reports 33% of the total of visitors coming from Mexico within 2019 10 Co er County M exico and 2020 this currently positions the city at the top followed by Orlando and Fort Lauderdale and we found a strong opportunity to attract more travelers arriving through Tampa, particularly in this 2021 due to the events that will take place, these 3 cities together represent more than 60% of all Mexican traveling to Florida. Most visited Cities Florida PO MX 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 MIA-MIAMI INTERNATIONAL MCO-ORLANDO FLL-FORT LAUDERDALE TPA-TAMPA INTERNATIONAL INTERNATIONAL INTERNATIONAL Mexico Air Connectivity to Florida As of 2019, New York City reported as the most visited destination in the United States, followed by Los Angeles, Orlando, Las Vegas, and Chicago. Mexican tourists spend more money in the United States than any other country, while attracting the second -highest number of tourists after France. We have direct flights to Miami and Orlando departing from Mexico city, Guadalajara, Monterrey and Cancun from different national and international airlines, being Volaris the low cost national airline the one with more connectivity to Florida, two direct flights to Miami and Orlando and since they share code with Frontier reaching more routes to the US such is the case of Fort Myers a very close destination to Collier County. Aeromexico — Delta in alliance also carry direct flights to Miami and Orlando departing from Mexico City, Cancun and Monterrey airports. Interjet carries direct flight to Orlando departing from Mexico City. American Airlines, United, Jet Blue, Spirit carry flights to Miami, Fort Lauderdale, Orlando and Tampa departing from Mexico city and Cancun airports. 11 Co er County M exiCo A AEROMEXIOD -�iKJk volaris v WWG-441A SONORA GHIHUAHVA CHAUL4 RAJA interiet CALIFORWA 5f�li OA DVI?At�CO NUTVO LE ON �dirft,ls Ameriral- nAirlin�s`� TAMAiLIPAS t44�4. GUESIRERD �{•+ �4pf W w. C Hi APAS '� E vT It UNITED Mexico Travel Industry Distribution Map TO MICL 196 1 � ppr�so��o } PriceTravel Carlson wag Tn I ravel Expedica UTA HZ—G 47% �ca: traw I LEISURE 12SS'FI 498R�g4r BestDay V IAJEWATE RMEX 12 Co er County Top Sellers to Florida M exico As reflected in this graphic obtained from our business intelligence tools, the main sellers to Florida destinations are composed of OTA's, Luxury Agencies, Consolidators and Corporate Travel Agencies, this x-ray gives us a solid base on how the sales plan must be oriented, as well as, all opportunities that could open up for Paradise Coast. TOP AGENCIES TO FLORIDA o ■ Visitors ID DO W 0 N ry CD (D N N N 0 LO n N G COVID-19 ANALYSIS AND ITS IMPACT IN THE MEXICAN MARKET Current Landscape and Challenges We are facing unprecedented times regarding the pandemic global crisis that has affected world tourism industry and Mexico is no exception, bringing visitation levels to the lowest and with expectation in country to start reactivation during last July for domestic travels and by September to re -initiate regular airline operations to the US, all of this depending that the US restrictions for international travel is lifted. Paradise Coast would be prompted to offer special rates or attractive commission scheme for agents at the same time motivate agents with incentive campaigns, since other destinations will be aggressive in their prices and promotions and are widely present in market more likely to recover faster from this download. Tourism Industry Regarding the trade industry, tour operators and agencies are expecting to bounce back to pre - pandemic levels selling packages for the end of the year, since their highest sales season for Florida destinations, theme parks and attractions was March and April, what we call "Holy week" and their sold packages and bookings were cancelled or in the best case, re booked for December holydays. 13 Co er County As a result of the outbreak of the COVID-19 epidemic, the Mexican visitor profile is changing, causing the industry to also redirect its strategy. In the first instance, Mexicans will seek national destinations, mainly beaches, magical towns and sites declared World Heritage Sites. Although the desire to travel around the country will increase throughout this year, it will be until the beginning of 2021, when Mexicans will show interest in traveling abroad. Therefore, it is not surprising that, in terms of the presence of operators at the regional level, 48% are promoting tour packages in North America, 14% to Europe, 22% to South America and 6% to Asia. M exico In North America, 6% of the tourist packages are destined for Canada, 4% for the United States, but 90% are destined or re -channeled to Mexico, which confirms the trend that Mexicans will, in a first stage, prefer destinations nearby that offer health and safety security. In addition to the marketing strategy, it is also changing the tourist offer of room nights has a new direction, going from a tourist offer of high seasonality, to a proposal of sale without any lock per season. One of the most important issues in this era of the Coronavirus is, without a doubt, the emotional promotion of advertising campaigns we see globally and in Mexico as well. Today, social networks play a fundamental role in the top of mind of tourism proposals. For this reason, the most important tour operators and airlines are directing their promotional effort to their social networks, mainly Facebook and Instagram. The health requirement at the international level is clear, therefore, the WTTC has developed a series of protocols by type of tourist activity and has stated that tourism should be the engine of economic recovery at the international level, as long as destinations apply, strictly speaking, the protocols. Today, Mexico and its tourist destinations must concentrate their efforts on giving security, certainty and, above all, confidence to national and international tourists. Following up on the coronavirus epidemic, we are seeing an aggressive promotional campaign on airlines. We note that companies such as Aeromexico, American Airlines, Volaris, Viva Aerobus and Air Canada are having a significant presence in the national market to promote national and international destinations. Particularly noteworthy are the restart of routes and new frequencies for Delta-Aeromexico with 40% and American Airlines with 39 percent. Meanwhile, the media, directed towards the commercialization of tourism in Mexico, continue to develop a responsible activity in all its information aspects. 46% of the media specialized in tourism are referring to issues related to health security measures. While 22% report those destinations that are reopening their doors. The conformation of the tourist offer in Mexico, through the sale of tourist packages, is gradually changing. Today, for example, 40% of the packages being offered are from the North American 14 Co er County region, followed by South America with 23%, even these in a greater proportion than the packages that are being sold in Europe, with 14 percent. This reflects that Mexicans prefer the closest destinations and that they have not generated such negative news on issues of health security and opening of borders. The tourist offer to North America and the national context has changed. Today, of the total tourist packages offered in the North American market, 13% corresponds to Canada, 17% to the United States and 70% to Mexico. In other words, the offer of tourist packages towards the national market continues to predominate. Promotion of international destinations by tour operators, wholesalers and airlines remains emotional through social media and digital media. Marketing strategies in these times of quarantine have evolved into avant-garde tourist offers, with emotional precepts that invite the memory that rejoices or the opportunity, aspirational, to know something new, but safely. The tourism industry in Mexico is being aggressive. They want to reactivate the economy, through tourism. The strategies are concentrating, 80%, on 3 major actions: 1. Attractive discounts on tour packages and airline tickets, 2. Itinerary changes, dates and / or cancellations at no cost, and 3. Deferred payments, with no interest charge (Installments). We are seeing in the tourism industry in our country that the main actors are reinforcing their marketing actions, combining online strategies aimed at the consumer and mainly travel agencies. In addition, we have new players who have joined this national effort to revive the travel industry. This is shown by the Competitive Performance Index on International Travel in Mexico. M exico Today, the composition of the offer in terms of tourist packages is changing significantly. We see that the national component is now 65%that of the United States increased to 23%, and that of Canada, increased to 13 percent. This re -composition of the tourist offer allows us to see that North America is gradually changing towards those international destinations in the United States and Canada, gradually decreasing those of the national market in the medium term. Promotion strategies are mainly concentrating on 3 basic tools: • Installment payments that today represent 31% • Discounts with 15% • Free nights with 11% In other words, all of them aimed at trying to alleviate the lack of cash flow, the main problem from the economic point of view to face this pandemic at the international level. 15 Co er County M exico One of the most important tools in social networks, such as Facebook and Instagram, is the strategic use of posts. We note that the tour operators are being very active in the posts of the tourist packages that they offer in the market, with the posts of airlines lagging slightly behind. The Mexican travel sentiment continues to maintain its expectations towards the end of this year and the beginning of 2021. We note that approximately 70% of tourists are planning to travel between next month and the end of the year, and practically 95% of them would be traveling within a year to preferred international destinations. The media directed towards the commercialization of tourism in Mexico continue to reinforce 3 fundamental themes: • The reopening of destinations with 32% • The promotion of sanitary security measures in tourist destinations with 28% • The economic situation of tourist destinations with 26% In the case of the consumer media, we see that they are reporting: • With 65%, the attractions of tourist destinations • With 17%, the reopening of tourist destinations • With 15%, the sanitary security measures of tourist destinations With this valuable information, we observe that the dynamics of the tourism industry in Mexico is evolving towards more global tourism, by region, and not so much local, as previously thought. Factors such as air connectivity, sanitary security measures, and guarantees of having safe tourist destinations are causing that the tourist demand is gradually changing. Therefore, the offer of tourist packages in the market is adjusting. After practically 4 months of isolation in Mexico, we are seeing that the international travel tourism industry is becoming more aggressive. The 10 strategies evaluated in the Performance Index of International Travel in Mexico demonstrate this: The companies that occupy the first places are promoting themselves with a greater presence in social networks, with more strength in commercial relations and respect for the sanitary measures of international destinations so that the traveler feels safe and is well informed. Today, in the composition of the tourist offer via the airline industry, airlines of great tradition continue to predominate, such as Aeromexico-Delta, with 35%, and American Airlines, with 33%. However, airlines, considered low cost, are also fighting regionally, mainly in the markets of Guadalajara and Monterrey. Regarding the regional offer by tour operator, we see an interesting increase in the North America region, with 50% of total packages, followed by an increase, also relevant, in the European region with 16 percent. This situation, undoubtedly, derives from a gradual increase in air connectivity, generating incentives to create more tourist packages to those regions of the world where new flights and / or more frequencies are offered. 16 Co er County Mexico Within the North American region, the gradual increase and consolidation of the offer of tourist packages to the United States and Canada stands out, with 15% respectively, remaining with 70% of the total packages, the Mexico region. That is, today 3/10 potential tourists are interested in having a pleasure trip to Canada and / or the United States. The leading companies in the market, and most recognized by the final consumer, are identifying specific sales strategies to make the purchase of tourist packages more attractive. The specialized media are concentrating their information efforts on the industry, highlighting news about airlines, reopening of destinations, economic situation of tourism and safety travel measures. Thus things in the tourism industry in Mexico: a more intensive use of technology, greater air connectivity, greater and more effective sanitary security measures, and the guarantees of having safe tourist destinations, are causing tourism demand to resume it's on the way to a gradual recovery of international markets, with a view to having a good close in 2020 and a better 2021. Sources: AVIAREPS business intelligence tools, Travel Trade Media, Consumer Media, Financial portals, Airline and TOs, Agencies websites and Social media outlets. TRADE BUSINESS PLAN AVIAREPS MEXICO is at the forefront of providing its own organized Trade, Consumer and PR strategy integrated to targeted campaigns, out of the box activations and events, creative promotions and a fluent communication between all the parts involved but foremost solid partnerships and knowledge synergy in the market, supported by our global network. In order to showcase Paradise Coast attractions and tourism offer within the travel industry, AVIAREPS Mexico will apply its unparalleled knowledge on how to negotiate and motivate sales along with tour operators, wholesalers, MICE agencies, travel agents, airlines, other destination's representation offices like Brand USA Mexico representation which is key for us and other travel - related players that will actively impulse our efforts in market to increase visitation. Ourteam will strategically target and negotiate with the PR and Marketing key players and associated brands to create and look for opportunities to develop stories and generate content for Paradise Coast along with the Mexican media regardless if it is printed, online, TV and Radio shows, or through bloggers, influencers and celebrities, all these actions will be part of a wish list and will be communicated to the CVB as separate project opportunities. We will positioned Collier County on top of mind among the Mexican travelers that already buy packages to travel to Florida, already is a top US destination in market, or is in the "bucket list" of places to visit of many avid travelers in our country. 17 CoTrer County Mexico The targeted Mexican visitors that we know we need to put focus on would be: • Families • Single parents with their kids • DINKS and Millennial travelers • Baby boomers friends groups and couples • Honeymooners • Wellness and health/relaxation seekers • Cruisers • LG BT • Outdoor adventure seekers All of the above with a high socio-economic level and purchasing power to activate the expenditure and most probably repeat their visit or search to visit attractions, tours and experiences in different destinations from the County. PARADISE COAST STRATEGY Why Mexico? Where we are? (Reality) • Paradise Coast is actually less popular than other high end beach resort destinations among Mexican travelers. • Naples, Marco Island and The Everglades or Paradise Coast are not a recognized brand or group of destinations known in Mexico; on the contrary, Miami, Tampa, Fort Lauderdale and Orlando are more common to be recognized by families with young kids, solo travelers and cruisers. • Naples, Marco Island and The Everglades are recognized by Mexicans who have traveled mostly to Miami and a few to Fort Myers or Palm Beach and who look for a high end experience. • Visitation numbers are low and the product offer is rare, main TO report to sell Miami with a one day drive to Naples only on customized demand from their clients. • Connectivity to destination with direct flights and weekly frequencies support future product development • Mexican buyers and key industry players are avid of new product to expand stay and increase their sales this particular moment. • Different Mexican travelers trends reports show that open space attractions, outdoors activities and being in contact with nature is positioning on top of searches, recovering a new value being beach destinations the first. IN Co er County Why we are here? (Counter -strategy) • Paradise Coast has not been represented in Mexico or participated in any Mexican travel industry events and Media events yet. • There is a lack of information about all of CVB's offer, products and attractions among travel M exico agents, industry key partners and consumer awareness. • Visit Florida, Discover The Palm Beaches, Greater Miami Visitors and Conventions Bureau, Visit Orlando, Visit Central Florida, Kennedy Space Center VC, Universal Orlando Resort, Disney Parks and Resorts, Ikon Park, Visit San Pete Clearwater and Tampa are immerse and present in market with representation offices or participation along with state representation offices, constant trade and PR efforts exclusively for their brands or in collaboration with partner destinations and assertive communications through contents and consumer campaigns. • Niche markets such as LGBT, Honeymooners, etc are usually inspired from word of mouth from their groups of friends, directly by their Travel Agency's expert advisor and/or their communications with them through mailing, digital media and digital catalogs, Paradise Coast has no presence in these dynamics yet. Where we want to be? (Objectives) • Create brand awareness and sales for Paradise Coast in Mexico. • Generate the necessary communication bridges with all our targeted markets. • Implement different actions among our market sales channels and promotional outlets. • Develop promotions and itineraries that will be focused on inspirational content enhancing unforgettable experiences for all different targeted Mexican travelers. • Amplify the markets product offer. • Facilitate market visitation to our targeted destination and its attractions. How we are going to do it? (Strategies per area) • Making ideas happen. • Planning for trade, PR and Marketing activities in our work plans proposal further detailed in this document. • Strengthen and widen the awareness, reach, penetration and most importantly the sales partnering and collaborating byjoining key partners and main gateway destinations, their strategic actions optimizing cost for Collier County. • Directing Trade, PR and Marketing efforts towards one same objective with all of Collier County products and detail the marketing plan accordingly. • Creating a solid tailor made database and network within the industry and Media. • Motivating agents and advisor experts to sell Paradise Coast. • Motivating editors and content generators to inspire travelers to visit Paradise Coast. 19 Co er County M exico Our Trade plan focus will be based on 3 cornerstones that are the fundamental basis to penetrate the Mexican market as a kick-off phase for the first 90 days and continuous presence and efforts throughout the year to complete the plan scheme, aiming to generate efficient actions to create destination projection, recognition and as a result an increase in business leads within KEY commercial partners, finally to complete our marketing plan. AWARENESS TRAINING ALLIANCES 0 0 J9 f A. The Trade work plan consists in the main cornerstones for sales efforts as we have developed several strategies to generate maximum exposure and a better ROI taking into consideration the sensitive budget, actions which are outlined here with more details and as well, included in the sales cost of services with their respective investments. Sales First 90 Day Plan BECOME FAMILIAR WITH COLLIER COUNTY: During the first 30 days organize and attend to a VIRTUAL DESTINATION REVIEW FAM Trip to receive all information and training, as well as, to experience the destination first hand, for this VIRTUAL FAM trip we propose the designated managers to attend. �n AWARENESS ACTIVITIES: During the 60 first days produce and send out 2 NEWSLETTERS communicated to the trade industry using AVIAREPS Data Base of more than 6000 agents. G PRODUCT WEB TRAINING: During the first 90 days arrange product on line trainings in the main 3 Mexico markets. To create a wider/solid image of Collier County among TOP Mexican sellers for Florida targeted destinations through WEBINAR trainings. 20 Co er County Target Group 30ties ( MDC, GDL, MTY ) 50 Tr00, OTAsandAGENCIESwith selling potential packages to Paradise Coast + 150 Travel Professionals reached KPIs: 150 Professionals who become Paradise Coast experts through trainings during Webinar sessions, deliver 1 webinar per city. M exico Our main goal will be to position Paradise Coast by communicating and promoting the tourism offer the region has to offer, locating the existing product then developing dynamic packages through the key tourism partners we have identified such as High -end and Virtuoso network travel agencies, OTAs, TTOO & consolidators, meetings and Incentive Travel agencies, aiming to increase visitation numbers in upcoming months/years. Full assistance and organization of Trade Shows and Events TRADE SHOWS / ROAD SHOWS: AVIAREPS Mexico has the expertise and necessary qualifications to suggest, plan, represent and arrange all the logistics and production to participate on behalf of Paradise Coast at the main Trade Shows and Road Shows (Caravans) that take place year round in the Mexican market many of them hosted by Tour Operators and Destinations Offices, we have located and pinned out the shows with the best ROI and exposure for Paradise Coast, to generate brand awareness and conversion. The following shows are our top 5 selection for Collier County, having in mind the best use of the budget we will advise on the ideal timing for participation: DESTINO AVIAREPS MEXICO 2021: AVIAREPS Mexico developed these series of trade shows for their clients (airlines, tourism offices, hotels, tourism services) choosing an exciting and hip venue such as Art galleries, Museums, Interactive parks, immersive experiences forums. This event has become a favorite among agents tired of the traditional educational session, we guarantee that all of our attendees get all the highlights from the destination in rounds of 5-10 minutes talking to groups no larger than 10 buyers using the element of storytelling as pillar for our presentations. VISIT FLORIDA SALES & PR MISSION: Visit Florida being one of AVIAREPS Mexico clients we can benefit from the direct relation and arrange everything in country for the representative to take part as one of VF partners during theiryearly Sales and PR mission, were Collier County would access immediately to the top Florida buyers already familiarized with the State destination and interested in increasing their product offer, this Sales mission includes 3 to 4 main cities visit in each of them a signature event which includes educational presentations, these events are designed for the trade and for the trade media, there are one to one appointments and final consumer interview and editorial opportunities during the one week event. 21 Co er County M exico BRAND USA SALES MISSION AND US VIRTUAL SALE: Being one of our key players for US Destinations in country, AVIAREPS Mexico has developed over the last 3 years a solid relationship with Brand USA's representation office located in country, this is the keystone for our partnership and we assure will be beneficial for the CVB participation in their annual Sales Mission and US Virtual Sales which include 2 markets and appointments agenda and it is planned around the first months of 2021, enhancing the presence of Paradise Coast in the market and reaching more key buyers. EXPOMAYORISTAS CARAVAN: With a yearly attendance of more than 4000 agents, this 7 city 2 weeks road show is on top of the list to create awareness, reach cities than in other platform would be very expensive to contact, the roadshow offers a series of different sponsorship packages and it includes participation in their city to city trade shows along with Global destinations, airlines and wholesalers who aim to reach and network with agents from key cities in Mexico. ILTM 2021: ILTM Americas is the tourism luxury show to showcase the destination among the KEY players (buyers) from Mexico, this participation includes a table top inside the appointment room and an appointment agenda for the event, invitation to networking events and sponsorship opportunities, definitely an ideal showcase event for the targeted buyers we need to reach out and establish a relationship with in the long term increasing our visitation rate. B2B/B2C EVENTS: Our services include the creation of tailor-made events for our clients or the participation at some third-party's events directed to the trade and to the final consumer on behalf of our clients. Our signature events are designed following our clients' needs with the best travel partners selected by number of sales and potential for the destination. Due to the good relation AVIAREPS Mexico has with different events suppliers in cities like Mexico City, Guadalajara, Monterrey and Cancun we minimize costs and maximize quality and partners attendance. Our industry is going through challenging moments and every company is expecting to create its strategies aligned with this new reality. As a way to answer these expectations, AVIAREPS Mexico is fully capable to create virtual events/venues from the technological set up, invitations, summon confirmations, project kick-off, reporting and post event actions & follow-ups aiming to fulfill Collier County KPIs and targets. TRADE: Sales calls, destination trainings, incentive campaigns, virtual training, destination review, sales mission and non -tourism alliances SALES CALLS Given the company's specialization and relationship with the tourism and airline industry, AVIAREPS Mexico has unparalleled knowledge on how to negotiate with, and motivate, tour operators, wholesalers, travel agents, MICE organizers, airlines, and other travel -related players. Our sales calls are strictly chosen using travel tools like Accelya-eSmash, and Sabre. Our monthly sales calls are designed using solid sales strategies to raise number of visitations in the destination. Our goal will be to conduct 20 sales calls a month including most important trade partners such as Virtuoso network and high end agencies and OTAs, TO and MICE agencies such as TRAVEL IMPRESSIONS, BCD Travel, CWT, American Express TLS and GBT, Best Day Travel, Price Travel, 22 Co er County Despegar, Viajes El Corte Ingles, Travel Shop, Mundo Joven and Viajes Palacio among others. M exico AVIAREPS Mexico is aware that market expectations also come from secondary cities and regions, furthermore our commercial actions will have a nationwide coverage including cities such as Guadalajara and Bajio region, Monterrey and North region, Cancun and Merida with the cities in between known as Southeast Region (Campeche, Quinta Roo, Chetumal) with great potential to generate sales. Please find reference article: https://www.bmfinversiones.com/blog/el-sureste- mexicano-y-su-potencial-de-inversi%C3%B3n TRAININGS Work closely with travel agencies, tour operators and product managers at major wholesalers who we already identify as top sellers for Florida to understand their needs regarding product development and create opportunities to include programs to sell the destination and parallel to this action we need to train the commercial and operations teams about the destination so they have all the tools to sell it. INCENTIVE CAMPAIGNS: Support major travel agency sales networks and call centers which are the top sellers of the destination with gifts/win a trip (or gift cards) incentives to drive sales of new products and increase sales during tough periods. Through their own communications outlets or sweepstakes activities, AVIAREPS local team will assure travel professionals participation in a funny way to motivate sales increase. VIRTUAL UNIVERSITY Our team has the know-how & expertise to develop a Virtual University that would serve as an educational platform where agencies can train themselves and at the same time get updated information of the destination news, attractions, new partnerships, trends and much more. This tool will be used to cover all key players and tourism actors in Mexico by spreading constant information of the destination through 3 minute videos that remain in this channel for 1 year. Our expectation will be to cover more than 500 travel agencies and 2,000+ travel professionals nationwide. -RADE DESTINATION REVIEW We have arranged and operated several destination reviews to key destinations, including Florida in several occasions, creating a wider commitment of top preferred buyers to discover more of the destination and to develop new product. Thanks to our local business intelligence tools, AVIAREPS Mexico will identify top sellers to Florida, key prospects as well as market selling trends to maximize Destination's reviews goals specifically for Collier County. To guarantee a measurable ROI of such actions, guests will be creating by agreement, dedicated packages to sell all the variety and endless offer from Collier County once destination review comes to an end. 23 Co er County MONTHLY REPORTS M exico AVIAREPS will provide monthly Trade reports (word doc), to ensure that every single KPIs is being achieved. The report will contain a market overview, summary description of all actions, trade and media meeting/calls, editorial or marketing opportunities, data base with updates, campaigns, packages offer and tracking of room nights and any other information that Collier County would require. A sample of the monthly report is available in Chapter IV Attachments. PR AND MARKETING BUSINESS PLAN Mexico offers an abundance of news and information choices across a wide spectrum of traditional and modern media. Mexico has quite a lot of newspapers, both national dailies and regional papers. Free broadcast television is dominated by two companies — Televisa and TV Azteca — with some other local broadcasters growing on the market. Pay TV and Internet services are ubiquitous services across the country, the most common restricted TV service at present is cable with more than 4 million cable subscribers in the Mexico, and about 1.5 million satellite television subscribers. Also, there is strong competition in the market for radio, especially in Mexico City. Internet usage in Mexico is on a steady rise with the number of internet users projected to grow to about 91.6 million by 2021. As of January 2017, Mexico's digital population stood at over 70 million active internet users. More than 50 percent of Mexicans possess access to the internet and, as of June 2016, Mexico had the 10th highest number of internet users worldwide. Around 81 percent of internet users in Mexico access the internet on a daily basis and accessing social networks is their most common online activity. In 2016, Mexico recorded over 60 million social network users and that number is expected to grow to over 70 million by 2021. Facebook is by far the most popular social media website in Mexico —accounting for 86.28 percent of all social media site visits in February 2017 alone —recording a total number of 46 million Mexican users in 2016. The Smartphone is also byfarthe primary device most used for internet access in Mexico with 58.5 million mobile phone internet users in 2016. Mobile internet users make up half the total population of Mexico. The advent of e-commerce, enabling consumers to directly purchase goods and services from a seller over the internet, is on the rise in Mexico as well. The number of digital buyers in Mexico is projected to grow from 7.19 million in 2016 to around 14.88 million in 2021. As at the fourth quarter of 2016, around 37 percent of the Mexican population was reported to have made a digital purchase online. 24 Co er County Public Relations For years AVIAREPS Mexico has built a straight relationship with chief editors, editors, journalists, influencers, celebrities and travel bloggers creating a selected database with more than 2,000 contacts for trade and consumer media for online and offline media outlets. M exico AVIAREPS is always searching for new projects for being in the trends; now a day's brands can win big by taking a stand on important social issues, collaborating with content and providing outstanding brand experiences. Our PR actions and campaigns are always implemented with a 360' vision where the brand can offer the consumers focused information in all the different platforms, so they can see or read the information in multichannel outlets. These co -branded projects can provide a huge boost to existing social media, marketing and PR campaigns. They are a complement of the offline media because they encourage new audiences to trust your brand quickly. Also, the strategic allies help both parts in increasing awareness and create positive associations and cachet of two or more brands with the huge benefit that reduces costs and maximizes the results. Our dedicated team will strategically negotiate with the PR and Marketing key players and associated brands to create and look for opportunities to develop stories and generate content for Collier County attractions along with the Mexican media regardless if it is printed, online, TV and Radio shows, bloggers, influencers and celebrities. Our main objective is to position Collier County as a top destination for Mexican travelers. With the support of the media the destination will be top of mind of families, DINKS, honeymooners, LGBT and groups. Our PR plan consists in the main pillars for PR and Digital efforts as we have developed several strategies to generate maximum exposure and a better RO1 taking into consideration the sensitive budget, which were outlined in the PR Plan with more details and their respective investments with the following tools: MEDIA REQUESTS AVIAREPS will be the official press office for Collier County, responding to all media enquiries. This includes, but is not limited to answering all enquiries via phone and email, but also pro -active story pitching to the media to ensure positive coverage in the Mexican media. AVIAREPS will explore new opportunities to design exclusive coverage with online and offline media players. The account manager will also pay special attention to local celebrities that become spokespeople for premium brands, in order to promote cross selling and cross promotion projects. With a 24-hour response policy we work hard to reply to every media information request and to promote the key messages. 25 CoTrer County A Mex+co We believe that the best way to convey the message of the diversity and to ensure media exposure is to continuously pitch new ideas and stories from different angles. We will base our story pitches on current situations and activities, such as national holidays or other seasonal activities. MEDIA KIT AND PRESS RELEASE AVIAREPS Mexico will develop, maintain and fulfill an evergreen media kit, will write and distribute at least a bimonthly press release to achieve steady positive media coverage to Collier County with specific information regarding events, new attractions and activities to be delivered in strategic dates to reach specialized media. These topics are going to be decided in collaboration with Collier County. Every Press Release will be distributed to a segmented media list to reach several niches like; life and style, gastronomy, cultural, luxury, wellness and special and local events. With the Media kit AVIAREPS Mexico will keep providing the media with all information from the destination, especially based on a seasonality and special dates in Mexico. Existing English press releases will be translated into Spanish and adapted for the Mexican market. MEDIA DESTINATION REVIEW FAMS AND INVIVIDUAL PRESS TRIPS Through these press trips we will further show the media about the attractions and diverse tourism products of Collier County and generate in-depth media coverage by providing unique, first-hand travel experiences for them. AVIAREPS will arrange individual and group press trips for top tier media outlets in Mexico covering the destination, granting maximum and wider exposition of the attractions and its events by top media names. We can create custom-made opportunities for experts, niche media, top travel writers and a variety of television programs. We will also identify opportunities for first-hand experiences/reviews and exclusive coverage with top players, celebrities, influencers and travel bloggers. WORKING WITH INFLUENCERS/ BLOGGERS To better promote Collier County in Mexico and position it as a top tropical destination for the Mexican market, it is important to work with opinion makers like bloggers and influencers in order to maximize the exposure through social media channels with organic and visual content. AVIAREPS has straight relationship with influencers from different niches and with different profiles, with this we have the flexibility to choose the influencer that perfect matches with the message we want to share (family, wellness, LGBT, fashion, lifestyle). We will keep highlighting the importance of the digital area in Mexico and in 360' projects that includes different contentment to different platforms. 26 Co er County MEDIA OUTREACH M exico AVIAREPS will provide a list of media pitches around 10-15 media contacts responding inquiries, following up on previous stories and on media liaison, always with the purpose of keeping the destination top of mind through earned media. We will provide continuous story ideas and carefully chosen fresh story lines for major media, according to local online and offline media trends. Expanding the scope, we can also pitch media with places and travel experiences, designed for exclusive coverage and market niches, providing a continuous growth in Collier County awareness. 27 Co er County 0. SPGRT q Fax Sports Circulation mon: 376K viewers onfootball matches Instagram: 1,700 Followers Facehook Fox Sports Mexico: 51.2 K Likes ,�' IMAN NEL D iscove ryC ha nne Instagram: 9,499 Followers Twitter:42.9 Mill Followers Facehook: 6.041.736 Trade Media Mexico City Guadalajara City 1 r 1 De Viaje! Reforma Circulation mon: 69,987 subscribers Instagram: 1,700 Followers Twitter: 11.8 K Followers RECORD Record FOOD aife rRev■L A G- Z, H k 40 —OL i, Food and Travel Circulation mon: 35,000 Instagrarn: 11.7 K Followers Twitter: 25.6 K Followers RAVEL+ LEISUR Aire Aeromexico Circulation mon in all the AM planes: 120.000 Twltter.2,712 Followers Face book: 4,12 5 Travesias Circulation mon: 657,000 Travel+Leisure Travesias Instagram:250 K Followers Circulation:46,500 Circulation:35,000 Twitter:1,191,746 Mill Instagram:2.937 Followers L1MY:168,690 Followers Facehook:1.500,000 Twitter:14.5 K Followers Twitter:7,173 K Followers Facebook,:27,904 Face book: 42,043 Likes Travel Report Travel Report radio program: 711 followers Twitter:382 K Followers Facebook:772,759 Likes c%bz I S i l C_ ADZ Turistica Circulation: 5,000 bi weekly Facebook: 13,690 Followers Facebook: 207.938 Likes ADDITIONAL OPPORTUNITIES IN MARKET MVEIRTOU;7ij Vn d9ie pa el —dn del nvertour Circulation mon: 10.000 Inve rlou r On line: 113, 000 vis its Face book: 22, 638 I i kes Vidalturismo Circulation mon : 5,000 Facebook:24,275 Followers Turistampa Circulation: 14,000 bi weekly Turistampa Online: 135,000 Facebook: 12,661 K Followers M exiCo Strategy wise, the vision of AVIAREPS always enhances our client's strengths and opportunities, we create growing live projects and this is why we see various opportunities to tab in for Paradise Coast with the clear objective of visitation increase through targeted campaigns directed to specific markets probably not the typical ones. 28 CoTrer County Digital Mexico AVIAREPS Mexico always highlight the importance of investing on digital strategies in the Mexico market. To start the promotion of the Collier County we recommend the creation of the social media channel in Spanish, this will help us to reach more people and penetrate our niches easily with organic content. For this we recommend the creation in a Facebook and Instagram Collier County account in Spanish that can be used for their promotion in all the Spanish speakers' countries. AVIAREPS Mexico will administrate it and create a strategy to increase followers in an organic way, we will develop content for both channels aligned with the current messages given in the PR and trade actions. We will post twice per week. For Instagram 1 weekly post and 2 IN stories per week and Facebook two feed posts per week. To maximize the results we will generate a hash tag for every region that will be used in all the digital and PR activities especially in the projects with influencers and bloggers. MONTHLY REPORTS AVIAREPS will provide monthly Public Relations reports (excel and clipping), to ensure that every single KPIs is being achieved. The report will contain a summary description of all actions, media meeting/calls, clipping, media value and any other information that Collier County would require. COMMUNICATION WITH INDUSTRY PARTNERS We will maintain regular meetings, engaging key partners in co-operative planning and projects in order to spread the word about the presence of Collier County in Mexico as well as the main highlights of the destination., AVIAREPS guaranteed PR projects in partnership with airlines, and other partners such as Visit Florida. CRISIS MANAGEMENT AVIAREPS can protect and maintain positive images of Paradise Coast in the event of a natural or man-made crisis such as a terrorist act, recurrence of infectious disease, wildfire, hurricanes, airplane crashes, etc. General (included) communication: • Development of a basic crisis plan • Defining communication cascade • Preparing Q&As as well as FAQs 29 Co er County M exico Ad hoc crisis communication: • Developing crisis communication concept and realization • 24/7 hotline respectively availability • Defining wording, defining speaker • Acting as spokesperson if wished and considered as sensible • Providing press release (if needed as client is a holding and thus obliged to inform stakeholders) • Monitoring critical media output • Organizing interviews, round tables, press conferences if considered as sensible and realizable • Organizing and realizing press trips • Long term communication to recreate positive image • Social media interaction (observing and reporting social web comments as well as reacting on comments and initiating social media campaigns) MAIN STEPS To ACHIEVE MEDIA AND PR SUCCESS The most important steps for a successful Marketing and Communication campaign, especially in terms of awareness and RO1, are: Research: Collect solid data in order to understand what are the preferences and the behaviors of local travelers when visiting Collier County and also competitors. Analysis: Understand the main reason that makes Mexicans travel abroad, and what kind of content about Collier County attractions that would interest them the most. Planning: Along with Collier County, always plan ahead actions, contents to be published and events to be held. Strategies: With solid data and knowledge, define KPIs and a work plan to achieve every single PR and Communication goal. Creative — analysis of results from past actions and brainstorm of ideas Budgeting — cost and investment analysis for each action and its reach, estimated KPIs and ROI and prioritization of investments Network: Solidify connections and relationships with the most relevant media members, through meetings, events, Press Trips and, especially, by providing regularly great content and information that will add value to their readers and followers. Follow-up: Through regular reports and analysis, always be on top of every single action about County attractions content and trends in our markets and also having regular calls with the HQ to discuss strategies and brainstorm improvements constantly. 30 CoTrer County AVIAREPS Mexico will work with specific niche for Paradise Coast offer, ensuring better penetration, awareness and RO1 for the destination. MARKETING BUSINESS PLAN STRATEGIC APPROACH TO GENERATE SALES M exico Inside AVIAREPS strategic approach to impact the final consumer and increase visitation, awareness, intent, and conversion are the first steps of the Marketing and Sales funnel, where all steps should be worked greatly and with synergy to guarantee an effective 3602 Marketing strategy. Below are the summarized stages: Awareness In this stage the focus of Public/Media Relations and Marketing Communications is to generate content in order to display collier County attractions uniqueness and inspire/generate desire of the public to experience a unique vacation. The main channels to successfully complete this stage are social content (Instagram, Facebook, Key Opinion Leaders and Digital Influencers' channels), plus blog posts. Intent Once consumers have been initially impacted, the next step is to produce more solid, detailed contents — with high and medium socio-economic groups as main targets—, generated through group and individual press trips, press releases, information directed to trade media, and events among other Public/Media Relations, Marketing Communications and Content activities. The main goal is to consolidate the information about Collier County on the potential travelers. At this stage, the primary channels are reviews from influencers and bloggers, social content (Instagram, Facebook, YouTube, Key Opinion Leaders and Digital Influencers' channels), blog posts, articles on travel media, Google Ads, and Google Display. Conversion When consumers reach the Conversion step, they have already been inspired and developed an actual intent to visit Collier County; now they need an extra push to convert desire into sales. If the first two steps were done correctly through 132C actions, here is where the B2B and 132C efforts are needed: training sessions for travel agents and tour operators as well as sales campaigns (both from a PR & Communications perspective), provide very relevant content for the Trade media and Online Travel Agencies, channels that will be a decisive step of the conversion. MARKETING CAMPAIGNS AVIAREPS Mexico highlights the importance of the digital content to engage the Mexican market and to maximize the results of any PR and Sales project. We are focused on generating strategies, designs and productions throughout all digital platforms. We have experience in brand identity, campaigns, social media strategies and creation of high impact content. 31 Co er County M exico SPANISH CONTENT GENERATION FOR SOCIAL MEDIA For Paradise Coast we will generate content in Spanish for the destination's social media channels, this content will be aligned with the market needs and trends and also, with the vocational calendar to inspire and with the incentive sales campaigns all together. Influencers/ bloggers will need to use and tag the social media channels to generate organic traffic and increase the followers. CO OPS & PARTNERSHIPS Establish large-scale strategic partnerships with major travel trade players and airlines to broadly promote the destination as the leading luxury/leisure destination for Mexican visitors. Main purpose of such actions will be to reduce costs meanwhile to reinforce a strong message of selling the destination, we will aim to negotiate integrated campaigns and Co-op opportunities that may include cross — branding opportunities also PR and final costumer components depending on the investment and that will be evaluated by the CVB for approval. NON -TOURISM ALLIANCES We are in full capacity to generate effective alliances towards 132132C strategies that increase chances of visitation to Naples, Marco Island and The Everglades. AVIAREPS Mexico can sign up an alliance with the top luxury Retail stores who also are POS for 2 main travel agencies and distribution channel for several luxury brands to do cross -branding campaigns and promotional packages, as well as, with one of the most well positioned bank group in country to reach an audience of VIP customers across Mexico that could become new visitors to the destination. ROADMAP TO POSITION PARADISE COAST IN MEXICO — KEY CHANNELS SUMMARY Travel Trade Marketing Target major wholesalers and retailers in each Mexico regional market including specialized agents in the following fields: • Luxury • Sports and events (Golf) • Wellness • MICE • Family • Weddings and Honeymoon • Gastronomy and culture tourism • Personalized experieces (tailor-made itineraries) Travel Agent Training • Daily/Weekly sales calls • Webinars • Virtual University training • In-house travel agency seminars 32 CoTrer County Mexico • Road shows and Caravans • Trade Shows (such as ILTM Riviera Maya, Best of The Best and Expomayoristas) ■ Trade show participation and management ■ Off-line co-op promotions with key airline and travel trade partners by region ■ On-line co-op promotions with: ■ Travel agent websites by region ■ Travel portals ■ Airline websites Relations & Joint Marketing • Sales calls to partner and target airlines • Brand USA co-op in market campaigns • Airline marketing campaigns joint ventures • Destination Review partnerships • Event partnerships • Promotion partnerships Consumer Marketing & Non -Tourism Alliances • On-line co-op advertising campaigns tying -up with: ■ Brand partners ■ Travel agent partners ■ Media partners ■ Airline partners • Limited off-line co-op advertising campaigns • Limited investment in consumer travel events and expos ( Outlet Viaja y Vuela, Mundo Joven Fest) • Non -Tourism alliances: Banks, local brands of mass consumption, retail & shopping center On-line Marketing • Co-op campaigns with key partners • Develop social media promotions • Banner promotions • Virtual Events 33 Co er County CALENDAR PROPOSED FOR TRADE, PR AND MARKETING PLANS Mexico ACTION Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Press Release Destination Review Media outreach Digtal Content Reports and Clipping Incentive Campaigns Destination Review ------------ Virtual University ------------ - • ------------ ------------ ------------ 34 Co er County M exico CHAPTER III COST OF SERVICES TO THE COUNTY BUDGET Complete scope of budget activities is part of the Trade and PR Business Plans ade Shows / Road Shows (1 per year $2,000.0E Yearly Trainings $1,000.00 Incentive campaigns $1,000.0 Destination Reviews $2,000.00 Virtual Universit 110 90 Day Plan (1 virtual FAM trip +3 Webinars) $.00 Trade Reports (12) ism $.00 Sales Calls (20 per month) $.00 Webinars �0 Travel Expenses $2,000.00 E 11MUNW0,000.00 Media Included in the Fee Press Releasses (6) Included in the Fee Destination Review/IPT $2,000.00 Media meetings $500.00 Digital social media channels management Inclided in the fee PR Reports (12) *Monitoring "— $3,000.00 Crisis Management Included in the Fee *Wish List NE $.00 TOTAL PR * $3,000.00 TOTAL USD $13,000.00 COMPENSATION FEE Compensation Fee, according to the RFP determined value will be as follows for each FY: Administrative Expenses Staff —a team of 3 specialized staff ' A Translation Services up to 5 pages Clipping, Newsletters, Database Trade and Media calls Storage, office space TOTAL To be paid in 12 monthly installments of USD 2,700.00 per year of contract. Included in the Fee $30,000.00 Included in the Fee Included in the Fee Included in the Fee Included in the Fee -1� 35 Go er County CHAPTER IV EXPERIENCE AND CAPACITY OF THE VENDOR AVIAREPS Global Background Land of castles, art, philosophers and breweries of a long tradition, Munich, Germany, saw in 1994 the foundation of the AVIAREPS group as part of the growing demand for representation services in the tourism sector. M exico Although it started out representing only airlines, the company's long-term vision allowed it to quickly expand to represent trade associations and tourism boards: entities that were looking for the unique global marketing network that AVIAREPS provides. 4 Soon AVIAREPS became the world leader in destination marketing by adding clients: • National Tourism Boards • States or provinces • Regions • Cities • Hotels • Airports • Airlines • Shopping and attractions • Cruises • Land transportation (cars and trains) • Tourist products 36 Co er County AVIAREPS PRIMARY SERVICES IN TOURISM REPRESENTATION Missions & Exhibition Co -branding Road Shows Management CampaignLIL A—raAak. AL 7'q%. Newsroom E-Li�arning & Press & Global Pr Wcbinars Events Platform Some destinations that today are represented by AVIAREPS: • Alaska • Hawaii • Ireland • Dubai Some hotels that today are represented by AVIAREPS: • Hilton Hotels & Resorts • Marriott International • Wyndham Hotels & Resorts Market research & Strategy MICE And the feat was not magic, but the result of combining the experience of each local representation with global networks to obtain results focused on the Return on Investment (ROI) and Return on Relationship (ROR) concepts. M exico This sustained growth allowed AVIAREPS to become a member of the UNWTO (United Nations World Tourism Organization) in 2010, thus gaining access to a global network of institutional and professional contacts, as well as information on challenges, market trends and the development of the tourism industry. Whether it is a strategy to activate the home market or an impulse to develop home marketing in other parts of the world, the clients of AVIAREPS can be sure that they will get the best communication of their brand directed to the trade, the media and the final consumers. 37 Co er County Our team of experts knows how to develop and implement it successfully: • Strategic cooperative marketing programs in tourism distribution channels. • Sales programs to increase the profile of a destination. • Programs to maximize conversion opportunities for products. AVIAREPS in figures: I 5 years s employ!$s Proven trackr CAviiationand t acal expert s CM retard and wdhY(Wrexperience inlerests at hoart th !p 67 own 360" BEST Financial officesServiceB� (A:vd_ Stability 10 our Porii folio accgmrnodale glut l addresses each and rwlnnir�your everyroq�,irernent wwk w+thCnancialneeds rb� rastrlls tr.N* r000rd M exico PASSION We kpve whal we W! K i l Global Travel Tr*de Contai�t!5 38 Co er County AVIAREPS Mexico LICENCE AND TAX ID ADMINiSTRAC16N POBLICA DEL M&TT:,TO FEDERAL I�( CONSEJERIA JLIRIDICA Y DE SERVICIOS LEGALES - REGISTRO P013LICO DE LA PROPIEDAD Y DE COMERCIO NOMERO DE ENTRADA: 72772 FECHA DE ENTRADA: 1711412013 NOMERO DE ESCRiTURA- 91874 FECHA DE ESCRITURA: 2210812013 NOMERO DE NOTARIA: 104 INSCRITC EN EL REGISTR❑ POBLICO DE LA PROPIEDAD Y DE COVERCIO EN EL FOLIO NOMERO: POLIO MERCANTIL: 3136510' DERECHUS: $ 1431 LINEA DE CAPTURA I CAJA: 93900i0052267DB.I9KAH DE FECHA; 17110/2013 PAGO REALIZADO EN BBVA BANCCMER, S.A. INSTITUCiON DEB NCA LLLTIPLE PARTIDA: MUICO, D.F., A 22 DE OCTUBRE Dq� 2013.: µ ,. r STRADOFt 1„' '• l. aneti f�gum Cruz, Je "' pErita a la-Djreecldn de F 1a:.Dlre-cbn General del R `iI•� SD. con fundamento ALIC. F3eglamenko del Registrc P .,1 f. 03nformidad rnn to dispuej de septlem6r9 de 2009 en i`. - 10 VILLANUEVA f3detfn Rj6stral; Autorgq. DERRAMONA / SE iOMO RAZON fnld Departamentai de Comercfo "6", R istral Inmabiliario y de Cemercio de blfce de la Propledad y de Comercio articulos 4 y 6 fraoolones 1.11 y VIII del de la Propiedad de! Distnto Federal y de la Clroular DG1OIX2009 publi—da el 02 :eta OflGal del Distrito Federal. Recd60 ante instrumenlo. M exiC0 39 Co er County CEDULA DE IDENTIFICACION FISCAL SHCP #� SAT -1 s ❑� AVI080807HZ1 M Registro Federal de Cant ibuyentes %• % AVIAREPS Nombre, denominaci8n o raz6n I social ' idCIF: 14111145263 VALIDA TU INFORMACION FISCAL del Contribuyente: Dates de IdentiFcaci6n SHCP Sr:; F- 0� SATImr. CONSTANCIA ❑E SITUACION FISCAL Lugar y Fecha de Emisft MIGUEL HIDALGO , CIUDAD DE MEXICO A 18 DE ❑ICIEMBRE DE 2017 111R IIIII I lolllz1111�11111 RFC: AVI080807HZ7 Denominaci6nfRazdn Social: AVIAREPS Regimen Capital: SOCIEDAD DE RESPONSABILI DAD UMITADA DE CAPITAL VARIABLE Nombre Comercial: Fecha inicio de operations: Estatus en el padr6n: Fecha de ultimo cambia de estado: Dates de Ubicaci6n: 07 DE AGOSTO DE 2008 ACTNO 27 DE AGOSTO DE 2008 C6digo Postal:11000 T"rpode Vialidad: AVENIDA {AV.} Hombre de Vialidad: PASEO DE LAS PALMAS Numero Exterior: 735 Nombre de la Colonia: LOMAS DE CHAPULTEPEC I SECCION Numero Interior:501 Nombre de la Localidad: MIGUEL HIDALGO Nombre del Municipio o Demarcaci6n Territorial: MIGUEL HIDALGO Nombre de la Entidad Federativa: CIUDAD DE MEXICO Entre Calle: MONTES STANOVOI Y Calle: MONTE TABOR Correo Electr6nico: raponte@aviareps.00m Pagina ill de F31 Contacto n i V Z I O +� �a xw Rv Hidalgo 77. col. Guerrero. c.p 0630D. Ciudad de McKico Acencldn ielefonlca: 627 22 728 desde la Ciudad de Aexlm r � ylll �y ❑ 01 (55) 627 22 728 del recto del pals. De5de E50005 Vnidm p Canada 1877 99 88 728 denon n mq?sar. gao. mk M exiC0 40 Co er County INSURANCE LIABILITY AVIAREPS Mexico is currently covered by the Global Insurance Policy of AVIAREPS AG (policy is being submitted in this process). In case of being awarded with the contract, AVIAREPS Mexico commits to contract a local insurance as per Collier County's requirements. FINANCIAL STATEMENTS AVIAREPS S DE R.L. DE C.V- Ex lese7inrAXN INCOMES IFICO lE - 37,44S.d78 Hadoavr . i',188139 Fare7np - 3d,}pB,793 rarNng Relo[rE Parties - 1P9 538 ORC Prorislon - 3,332,346 Total Income IL SZ7,91d OPERATIONAL EXPENSES operating Expenses 10,619.711 Sam Commisinns 9.881,031 Non Oadunbhn 1,214,Ul Depreciation 2D5,677 service Peea Related Parties 4.SM.&V Total Expensed 34,47Z,932 OPERATIONAL PROFIT 7,364 =6 FINANCIAL RESULT CURRENCY QQW9 7.152.322 CURRENCY LOSSES 4,095.898 lIET CYrrcI1�Y W In 3,9R6,493 EARNINGS DFIVRE TAXES - ip 111,3]4 EMODyees' Sta Wkyy Prafrl ShBmg 1,181.471 Annual Immne Tax 3.3,41.998 4,523,d69 NETPROFFT OF THE YEAR 4.917,M , � L.r,. uUMAAMWOTORMS f 41 M exico Co er County BALANCE SHEET UP TODECEMBER 31st20111 Ex in MXN ACTIVE PA81VE Bank6an6Cash 24,70ZX9 SUPPLIERS 24,561,i68 Ab1/6 j ]9i,17I CUSTOMERS 1,795,553 Fpf lop 74,393,93a Mg[ianol 56, 554 Fmonp itrkred P` tfei 3,f75,A58 Fv 0,h g L67,593 Fofeing 9001ed Nafn Z077,414 DIVERSE CRE0ITORS 3,106,61D a;e oepa'rts COO Prwlxbps ]93,75D OTHER RECOVARLE5 13,208,069 pieprge cre&tm ]96,U2k Admnres to Ak4ws 3,M675 aeM tas dr Grapu Ava A. 735,365 Fmptar s 41,8C4 ET+*P— GRC ftmio A437,348 PTU $381,t71 8uak GuurPnW SAO,= Gu m(" ()ePQ lFS 170,Wo TAXES 4,410,070 RH 3,542,9M TAXES TO REVNW 4,750,753 wlvey lose, 434 94: Prepaid Income rm 1,5I0,274 VAT 5531131 VAr lP rewa 1,359�91 Gtkers Ld&D.78A TOTALPASIVE 36,277,448 EQUITY FIXED ASSESTS L474,566 D/f-equiymeoi SGCy273 Fgwryeenhibue'cn A"m [Wnpuler egrlpmeni 969,293 1eQa7 aft— 6M MPRECIATTON - 74D,l09 COMM.RE5iiIT5 1,994703 YE4li RESULT Sm TOTAL EQUITY lx¢ .153 SOMA ACTIVE 45.161,0 11 PASIVE 8 EQUITY 45.151.001 LC e2gh [fL*,.. TORPES I Today AVIAREPS Mexico has more than 20 clients, among others: • Destinations: Visit Florida, Las Rozas Village Shopping Madrid y Barcelona, Discover The Palm Beaches, Visit Dubai DTCM and periodically projects with Philippines Tourism. • Airlines: China Southern, Condor, Qantas, EL AL, EVA Air, TAME, TAP Air Portugal, Ethiopian, Asiana Airlines, Xiamen Airlines, Hong Kong Airlines, Czech Airlines and some others with Billing and Settlement Plan (BSP) representation. But to reach this goal, we had to go through 12 dynamic and exciting years. Our operation began in 2008, with 5 clients. In those first days we started representing airlines, and a few years later our first destination customer arrived: Las Rozas Shopping Village. Five years later, in 2013 we grew 100%: our portfolio already had 10 clients. To all of them we have offered our travel trade and traditional marketing services, through tailor-made strategic plans. Our varied portfolio of tourism clients allows us to work with needs, interests and objectives from a global perspective; however, each team member has the flexibility, knowledge and language skills to translate the particular requirements of each business model and each client. M exico 42 Co er County In AVIAREPS we have the capability of interconnection between destinations and airlines through the following resources: • Data and analysis technology platforms such as Sabre Airline Solutions, eSmash Accelya or CapaCentre for Aviation, which allows us to quantitatively monitor trends and gaps, as well as design alternative measures or interact with airlines in a cooperative manner. • Network of contacts in all distribution channels, media, interest groups and public and private organizations. • 360 Approach: public relations specialists newly added digital marketing staff and advice from our global network. We have a large sales, PR and Digital marketing team in Mexico City, focused on meeting our clients' business expectations through • Strategic Sales • Marketing • Communication • Business development and training with the most relevant brands in the market and agencies in our industry. Business model: AVIAREPS Mexico is not a group of economically independent public relations agencies, nor a franchise or association model. We are a subsidiary of the German company AVIAREPS AG, which guarantees the financial strength of our clients. M exico Other factors of utmost importance that increase our competitiveness: • We operate under an "economy of scale" principle, which we can redirect into more than competitive rates for our clients. • We work on behalf of more than 100 tourism destinations and brands. • We manage all types of budgets (from minimum and medium to millions of dollars on behalf of our clients). • We have the experience: we know the industry and the media and we offer you immediate access to markets. • Innovative promotional PR tools. For example, our virtual events platform, a unique alternative to managing events, roadshows, trainings and networking virtually and on a low budget. • Our tourism and public relations team establishes 62C and 1326 offline and digital media contacts, influencers and content producers, as well as brands and other business partners to create new strategies, monitor and achieve the objectives and goals of each client. Mexico Office and Team AVIAREPS team in Mexico is built up from multidisciplinary experts integrated to give customized service that each of our clients need, all of them are specialists in different areas. AVIAREPS promotes sharing each other's knowledge and expertise, our offices are designed globally as open spaces, 43 Co er County M exico where all of the different areas join their strengths in a fluent team communication. Finance team has expertise both in tourism and airlines. The sales and tourism department contribute with their work experience in different fields such as marketing, public relations, sales and customer service. All of them are bilingual and have worked in the past with global accounts, clients from all over the world and traveled to other countries for business purposes. Mexico office with 210 square meters is conveniently located in a centric area of Mexico City, just 1 hour away from the airport. Reforma and Palmas avenues are two of the most important business areas in Mexico. Its proximity to most of the PR agencies who handle partner brands and destinations, travel agencies, tour operators and airlines HQ offices, allows its employees to be constantly visiting the main agencies they work with. The building is located next to all major banks, restaurants and shopping malls. It is also 15-20 minutes away from the restaurants and venues that normally the industry uses for events so is very 44 Co er County AVIAREPS MEXICO - CLIENT LIST �p I r i�IC ExIlliopian CHINA SOLTMERN MANI ENAPR ;�) W,Wks, == PF EHJEW Exraais MVAAIlid ASI'ANA AIRLINES rux��,pe res W0.= r %NUI:v-p 0Aii N,1NL.p1%YA9% P7APWit Condor AIALMYES OUB191 CONFLICT OF INTEREST There are no conflicts of interest to participate in this RFP. MEXICO CASE STUDIES / SUCCESS STORIES M exico ;= : brussels aiflines sun country cif it i-:S THEMM UAICHES F [Dille• Y1 ISITFLORDk �� AVIAREPS Mexico believes that satisfaction of our clients becomes first that is the reason we focus all efforts in developing new strategies and campaigns that help our brands to achieve more RO1, our expertise shows us that implementing integrated projects with PR, MKT and Sales work better and give better results. VISIT FLORIDA SALES MISSION 2019 BACKGROUND: As every year, for the third consecutive time we organize our Commercial Sales Mission aimed to gather the trade industry, we visited the 3 main Mexican markets in Florida: Mexico City, Guadalajara and Cancun, in strategically planned events along with Visit Florida partners coming in and participating presenting their offer for the buyers. 45 Co er County M exico OBJECTIVE: • Showcase Florida's news and offers live and direct to the industry main clients and top sellers. • Show the side B of Florida, the out of the box activities and offer from the Sunshine State • Generate new business opportunities for Visit Florida and partners STRATEGY: RESULTS: • Plan strategic events per city to establish solid alliances with the main national airlines (Aeromexico, Interjet and Volaris) in specially selected venues • Encourage the participation of the main commercial operators and industry leaders these way agents can see real offer that they can sale, we relied on the Florida TOP seller's information we report every month through our intelligence tools such as E- smash. • Additionally, for brand awareness, we offered a photo opportunity at the registration for each event in Mexico and Guadalajara. The gratifying actions were the training and education of more than 250 agents in one -week event. Create the connection for VF partners and the brand with main tour operators and key industry partners. We inform them about the vast offer of Florida, showing during the sessions the "B side", that is, the least known but rather exciting of the destination. Visit Florida and its 5 partners invited these 250 agents to 3 business breakfast presentations, 2 call center educational sessions and we had 4 strategic business lunches with airline, TO and industry key leaders. Partners on board: Hertz, Simon Shopping Destinations, Universal Orlando Resort, Kennedy Space Center Visitor Complex, Ikon Park, Visit Central Florida and Tropical Scape Resort Homes who listed as Florida's preferred strategic partners. 46 CoTrer County 'S' Mex+co • After this Sales Mission we wrapped the fiscal year and the final results for all the combined actions for the account resulted as from a 4.9% of visitation to a 7% visitation YOY from Mexican to the State. • The recognition of this effort also resulted in increased offer, new itineraries and packages posted, over all, new business for the partners that participated, motivating other to join for next year's mission. DISCOVER THE PALM BEACHES ALLIANCE WITH AMERICAN EXPRESS TLS DINNER EXPERIENCE & NETWORKING BACKGROUND Joint work with Discover The Palm Beaches began in February 2019. Before this date, among Mexican travelers this destination lacked the popularity that cities such as Miami and Orlando already had and we aimed to change that perception showcasing the destination as new in the market and with a very special offer. OBJECTIV • To put Discover The Palm Beaches in the map of desirable destinations for the clientele of one of the TOP luxury sellers and become exclusive supplier for AMEX TLS and its high spender client portfolio. • To generate awareness and curiosity about a new destination in Florida for Mexicans. • Target: Travel managers that handle Centurion and Platinum cardholders of high expenditure clients. STRATEGY • Analyze in depth the exclusive offer regarding experiences, luxury, wellness and the brand's positioning. • Based on these data, we proposed a series of trainings in TLS AMEX headquarter call center facilities to educate the travel managers on the destination. • Promote and generate brand awareness, commitment and place it at the top of mind for this sales force group. • Invite 40 travel managers to an exclusive networking experience themed about Palm Beaches and enhancing the event with the presence of DTPB Leisure Sales Director Erick Garnica in country. • During event promote the low season of the destination that coincides with the high season of summer for the Mexican market. RESULTS: • This event increased brand awareness in the targeted market, our main objective. • The average room night reported by agency 2 weeks after the event was exceeded by +20% of regular bookings. • Clients that were searching to travel to Florida were offered more experiences to Palm Beach County due to our trainings and event. • Although the first approach to Discover The Palm Beaches did not include some actions in their marketing plan, this in fact was an opportunity to expand the promotion with a more complete strategy, taking advantage of their luxury, golf and spa offer targeted for niche Mexican travelers. 47 Co er County t The offer regarding benefits for exclusive clients about wellness month happening in October resulted on reported average of 600 room nights increase with one combined targeted action. Y+ THE VISIT FLORIDA SIGNATURE EVENT "Daytona500 Experience" BACKGROUND: M exico Trade events in market tend to be repetitive and Visit Florida wanted to stand out from the rest of the US destinations represented in market, so we proposed to experience a bit of Florida in one of a kind event, get agents trained and briefed during a buffet breakfast where we gathered the main Florida sellers in a very special venue: a Go Kart race speedway. OBJECTIVE: • Communicate Florida's "side B" during 10 minute visual presentations for travel trade key players with the participation of partners such as: Hertz and Simon Shopping Destinations. • We direct this effort to top Florida sellers, product managers, marketing managers, trade and consumer media, influencers and travel bloggers. • You have to experience it to sell it better, give the agents and media an experience to remember when advising a possible visitor, this kind of event becomes a sales tool for agents and agencies. STRATEGY: RESULTS: • Mixed event for Trade clients and Media/ Influencers guests. • We want attendees to develop ideas for new product and itineraries to bring more visitors or extend their travel time and new content showcasing the diversity of Florida and how to explore the state. • Present along with 2 partners in a very dynamic conversation the less known offer that Florida has for their clients to experience, one part of it was talking about big upcoming sports events such as Daytona 500 Car race among others. • We did a friendly competitions mixing trade clients and media contacts in a 3 round race which they enjoyed and was kept in their memory after the event. 48 Co er County M exico • Overall we had an audience of 40 agents plus 11 media outlets represented • Due to this recreational event experience of Daytona500 car race version there was an increased interest in developing differentiated product and stories. • New product was introduced in their actual itineraries and other is in developing stage connecting with the suppliers they need to assemble new product. • Visitation numbers from Mexicans are expected to grow Florida during the next season when these events take place in Florida due to the knowledge acquired by agents about them. E�_ MEDIA FAM VISIT FLORIDA BACKGROUND: AVIAREPS Mexico worked along with Visit Florida to develop a top 5 media road trip to discover lesser -known regions of Florida. Print and online media were invited to enjoy a 6 day road trip the media selected where: El souvenir, El Universal, Estilo DF, National Geographic and Food and Travel OBJECTIVE: • Promote different parts and lesser -known destinations of the State of Florida • Generate coverage on print and online media, and social media channels STRATEGY: • To use AVIAREPS strong relationship with the local media and ensure that not only the best journalists of the top -tier outlets will be present, but also that they will put enough attention and effort to ensure an excellent coverage 49 Co er County Mexico RESULTS: • To organize several different activities like road trips to give other vacation ideas to the Mexican market. • Over US$ 385,000 worth in media value • Over 25 reach in different outlets and channels 50 Co er County Coverage NfFcn - 109YUIIIIf VAcIrmn - oomcm42 - wflnomU - ILLPIsim ii F mmi - ivwmacuiluv;6i - surn - mains m Am - Q Hermosos ranches e.,�R ,..ril �Ell Fn rctr cplaacllaramocaplaHraTte snhrr.7s hstr rx rn rnrht<; rn lnis yllr trar<ir lra v: r.rn kkiw es eL puinr�pai atratllilaa.qui puedes �eoLac clLa hehEiarim rn a16LLna ia6aae,. pco ❑IL:1ier pxtles hater el iemosn gambllrr�, es rn€arrtar-orb a!ro �1xa'�ko � Rasar la nccFx ers un kl�l, cm vista alas estclLis., mLinente iopcdg:b c. i eserva increlbie y legolwW E.rL LLLI JLLga[ kdlL Kk l'J..UL'J _Ik L' i;:L'JJ ;.LI�GLL'LFGf! if pu,�urLLdid dr: ]•IVIt G2t Uxha%audo -dF'lvel k nn Invasp cwTrrrrr. haw iim gran%as5rtad dr llras wuiTlx sf..Irnrxcckja He la horahlertn. Te varuos a criyLm soLre:s :a--w 1e0fr"ra. de la. xuna v soaje Sos mamgLum :laces gLre guarder rnergla pan �is_ta al¢Larn sus errblematicas pargoesdec!K rsbm, ONCU e'k'f50[IniC LCg6laiuG,Sd3hgGdaLt dl' 3LLLrGLY.Iu;Mc i;?LLua8 LftIMF, Fsta � oos Lle m de 5iaje pa Los alpwL de Los riorcnes m cs explwaoos de la FLoada y par oM; qua R OWrAO pasando por c=w mo sales-resLaumntesrpargoesdedivrs:Zones. 9:m%mnLa alairerJt_T Escucha ell podcast a continuaaan: P.. F F.....:- I de wlak par a Norlda USA I Mani. LEpoldld y r ude mis hmmiI.A.&I Outlet: FACEBOOK Media: Estilo DF https://www.facebook.com/EstiloDF.TV/posts/2984636458249069? to =-R M exico 51 Co er County F EstitoOF 1dtle]I�Nmtxetle2dl°alasx5:C2 $ iEste mundo de Lego es Len lugax que debes wi=_Ba- y =_s-a ,nip c�=rra de Mexico! IW U Oescubre todo sabre el y lanzata auario amen - htt==_ C!-. i T_ .y 42Q Gersonsa .gnas 130 mrantuios -.T� vex<_ v_ _t , _c Outlet: YOUTUBE Media: Estilo DF https://www.youtube.com/watch?v=RZcl W MT8Hxc&feature=voutu.be&t=670 52 M exico Co er County M exico Media: Natgeo Traveler Latam https://www.facebook.com/NGTravelerLatin/posts/3316311138395773? to =-R tea Hationa I Geog ra phi-D TraveJer J_atinaam6rka 13 de dicle abre de 2019 a las t9:59 - $ Desde un safari nauidena, uno Casa que paFece de Santa Claus, una playa Para rela a rie y variios parques de diYersiones, Flanda es una exceleme opei6n Para celehrar est ;emporada. 14G=N=SCAN C _.0Crr 5 actividades 6n icas pa ra cL-le brar la Navidad e n Florida - National Geographic en Espa nol g comerrtarios 5 weces wmDarbdo LAS ROZAS CAMPAIGN IN PARTNERSHIP WITH CITIBANAMEX BANK BACKGROUND: AVIAREPS developed a 132C campaign with Citibanamex, one of the biggest banks and financial corporation in Mexico, with our client Las Rozas Village, the high -end Villages for shopping in Madrid. We focused in their 2 main channels, online and offline -ONLINE: offering Exclusive Promotions and benefits for their card holders' database through their online platforms: newsletters, mailings, landing page at web site and printed promotion in the bank account statements. Reach: 5.8 Million card holders •OFFLINE: In the Beyond Lounge Salon at Mexico's Int Apt. in Terminal 1 and 2. To all the passengers who are traveling to Madrid and visit the Beyond Lounge prior their flight, the concierge at the salon on behalf of Las Rozas, gives them a L'Occitanne kit and a VIP invitation with exclusive benefits, to invite the passenger to visit the Village when they are in Madrid and enjoy a day of shopping with free VIP private transportation. 53 Co er County OBJECTIVES: • Increase the awareness of Las Rozas Village with the luxury Mexican market • Promote Las Rozas Village as a shopping destination in Madrid • Incentive Citibanamex card holders to travel and shop in Las Rozas RESULTS: • REACH:I8M • MEDIA VALUE: 3.5M USD ti bana mex [AS ROIAS O VILLAGE K-A%)4V--" r Yam' W a..Yuy aten .a�Y. �wYF nsA �, a n rnY 1e I.LI Y..Yep� .Y L. ,k,w —M. yY .. 0— - ----. ALW L bp-- '•s.Lf p— H.L 4- he.Y i -.W.— e¢ .Oc,iaistl. �ti N JU► u1. M dwo ugrYF -4 '.isw��iiYY ur•u4'+r'�`E �Ysiw�wd� nF4�u F�'�-�•�'r l•r.i�M� • Lra-s W � ,�Pnm �.� u b�Ju'•5F� Y �r lojin'R p� 6eY— urn Tl%�k b— mmYM� nl b—;Lm' cmw.. w...,,r.yv.vr,•..r,y� YI••aFM Yf+ Yi,• M•Mtiw .. wl w'•+r+nrR'+q'a ti rt.. � t'4r x M exico 54 Co er County FORT WORTH PRESS CONFERENCE BACKGROUND: M exico Press conference with Fort Worth City Mayor and 9 partners to announce new attractions and special events happening in the destination, the partners had time to showcase their product, and talk about their seasonal events, sports, gastronomy, culture, exhibitions, etc. STRATEGY: • To use AVIAREPS strong relationship with the local media and ensure that not only the best journalists of the top -tier outlets will be present • Give the announcements and have a Q&A time included • Time for interviews RESULTS: • 80 Top consumer and trade media attended the event. • 10 interviews took place • More than 20 posts and multiple content generated from the event • Increase destination awareness in B2B and 132C media J v.U4t`+ 55 Co er County Reference From Clients / Form 5 Col- coway Adaristrative Services Nputrient Procurement Semis s Division Form 5 Reference Questionnaire (LSE OiVE FOR V FOR E.4CHREM IRED REFEREVCE) Solicitation: Reference Questionnaire for: AVIAREPS Mexico (Name of Company Requesting Reference Information) Rafael Aponte (Name of Indniduals Requesting Reference Information) Name- Richmond Jimenez (Evaluator completing reference questionnaire) Email richmond@philippinetourismla.arg FAX: Company Philippine Tourism (Evaluator's Company completing reference) +213 257-0114 M exiC0 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work_ Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of Ito 10, with 10 representing that you were very satisifed (and would hue the firmlindividual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again)_ If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored " 0 " Project Description: Representation Services (Sales and PR) Completion Date: _TUNE 2018 Project Budget: 40,000 USD Pmject Number of Days: 30 Item Criteria Score (must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early)_ 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project admuustratim (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 9 7 Ability to verbally communicate and document information clearly and succinctly. 9 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc_ 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL IM%IS 98 56 Co er County CO#Wr CoT4111y Admir:staM Servioss Depa anent Procurement Services Divism Form 5 Reference Questinnnaim (LSE 014E FORV FOR EACH REQUIRED REFER& C'E) Solicitation: Las Rotas Village Reference Questionnaire for - AV I A RE PS Mexico (Name of Company Requesting Reference Information) Rafael Aponte Acosta Nance: Marta Macias Bou (Evaluator completing reference questionnaire) Email: MMacias@ValueRetail.com FAX: Company: Las Rotas Village (Evaluator's Company completing reference) +34 91 640 4924 M exiC0 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey_ Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firmlindivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored " 0 ° Project Description: Sales Mission 2019 Project Budget: _25,000 USD Completion Date: 23 Sept — 4 Oct/ 2019 Project Number of Days: _12 Item Criteria Score roust be complete 1 Ability to orange the project costs (minimize change orders to scope). 9 2 Ability to maintain project schedule (complete on -time or early). 9 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents. final imroice, final product turnover: invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally comet micate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 9 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc_ 10 10 Overall comfort level with hiring the company in the figure (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 97 57 Co er County Adtltlrish' *ve $2ryloes Deparhnerrt Procuremerx Services Division Form 5 Reference Questionnaire (GCE 0AE FOR 11 FOR EACH REM IRED REFEREACEI Solicitation: Reference Questionnaire for: AVIAREPS Mexico (Name of Company Requesting Reference Information) Rafael Aponte (Name of Individuals Requesting Reference Information) Name: Lauren Pace (Evaluator completing reference questionnaire) Email: (pace@visitfl FAX - Company: Visit Florida (Evaluator's Company completing reference) Telephone: 8 5 0-5 3 " 411 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed m the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of Ito 10, with 10 representing that you were very satisifed (and would hue the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the fimVindivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Annual Trade Representation Project Budget: $60,000 Completion Date: _July 1, 2019-June 30, 2020 Project Number of Days: 365 Item Criteria Score must be completed) 1 Ability to manage the project costs (Miriml ze change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents_ final invoice, final product turnover; invoices, manuals or going forward documentation, etc.) 9 7 Ability to verbally communicate icate and document information clearly and succinctly. 9 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures. rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 98 Lauren Pace 7/13/20 M exiC0 M Co er County Sample of Report from client / Philippine Tourism project �IT'S MORE FUN IN THE PHILIPPINES MEXICO — Events report 1. Product Presentation; Date: May 28`h, 2019 Venue: La Hacienda de Los Morales, Polanco Mexico City. Attendees: 98 The Tourism Promotion Board of the Philippines (TPB Philippines), together with a group of 5 receptive operators from this beautiful Asian country: Sharp Travel Services, Intas Destinations, Corporate International Travel & Tours, INC., ANNSET Holidays, I NC. & Rajah Tours visited Mexico to publicize the tourist attractions of the Philippines and to promote their products and services destined to the MICE sector in d meeting that summoned tour operators and travel agencies. (80 MICE and High End agents & 18 Media representatives). '=or complete fist please review the annex. M exico 59 Co er County M exiC0 The event was honored by the Ambassador of the Philippines in Mexico, Demetrio Tuason, who expressed the relevance that The Philippines has to offer for the meeting & incentive industry of our country. Charisse Fajardo. official of the MICE Department of the TPB Philippines. spoke about the towist strengths of this coumt y, such as its wide range of accommodation. its excellent proposal of value for money and the warm welcome offered by the Filipinos to foreigners; as well as innumerable natural attractions and infrastructure for all kinds of outdoor activities. At the end of the presentation the agents received a giveaway as the TPB Philippines thanked them for assisting. Meanwhile, the media agents were invited to go to the press conference that took place at the Vitraies room. Co er County 2. Press Conference: Date: May 28", 2019 Venue: La Hacienda de Los Morales, Polanco Mexico City Attendees: 1S The press conference was given by The Tourism Promotion Board of the Philippines (TPB Philippines) represented by Charisse Fajardo and Richmond Jimenez from Manila and U.S. Southwestern States & Latin America offices respectively together with a group of 5 receptive operators from this Asian country: Sharp Travel Services, Intas Destinations, Corporate International Travel & Tours, INC., ANNSET Holidays, INC. ,Rajah tours and The first Secretary and Consul of the Philippine representation in Mexico, Maria Carmela Teresa Cabreira, who mentioned that the goal of this year is to double the number of Mexican travelers in the paradisiacal archipelago. The different representatives of the media in Mexico, have the opportunity to make questions to the Philippine's team and after the event they received a media Kit with information, images and videos as well as a Philippines present. 61 M exiC0 Co er County M exico Derived from the press conference the following reports were obtained in local media that promoted Philippines destination: Media reports: TRAVELREPORT: httL)s: //www.trayei reL)o rt.mxld est l noslu l ava slmotivas-va ra-vi a i a r-a-fi l ioi nas l TRAVELTIMES NEWS: http://trave{times.rom.mxlindex.phpldestinos-cl2745-flti pinas-es-mas-divertido TRAVEL© TIMES 62 CoTrer County INVERTUR: hup:Hinveri nforma.invertQur.com. mx/blog ue-1-4/filipinas-promociona-su-oferta-mice/ Filipinas promociona su oferta MICE La Junta de Promocl6n de Turismo de Filipinas lTP6 Philippines, por sus slgias en Ingidsl. en conjimto con un gfupo de operadcres receptivos provementes de este pats asiatico. visttaran Mdxicopora dar a conocer los atractivos turisticos de las Filipinasypara promover sus productos y servicios destinados at sector MICE IReuniones, Incentives, Convenclones y Exhlhicionesj en una reuni6n queconvoc6 atouroperadcres y agencias de viajes. CRaame Fa]uW D--memo mason Rafael RPerae EL SOUVENIR: https://elsouvenir.com/fi lipirias-paraiso-no-solo-esta-caribe/ Filipinas, porque el paraiso no solo esta en el Carihe sr, Nees Jt je Ir ,ei i res be lie dd I I ru 11.1 i. LuesI him-S {:1�•�G�rcucaWo Y h a 63 Mexico Co er County PAS ILLO TURiSTICO: https://www. pa si I lotu ri stico. com/f i I i p i n a s-I lega-a-mexico-con-s u-p ropu est a -pa ram I-segme nto-m ice/ .� pasillo GurisGiCo hlformaclun do sue atra perspectlVa PPTCPA E4 laTF.' AAIERICAS Filipinas Ilega a Mexico con su propuesta para el segmento MICE INVERSION TURISTICA. https://inversion turistica.com/?s=F1LIP]NAS t Ind Ct'r rM�V�aI Filipinas preyecta situarse en el mapa global de MICE M exico 64 Co er County DIARIO IMAGEN CDMX-EDOMEX DE M, --(.,O ESTREL A5 o e �kd I� sw�w. n.�.o,n.,.r d< «mn �>xoro �,.mr.enr•n mN lvdlr:lad � �>�•:• - Oelegocionde to O}k•iso de ha-16 nde Trnl—de Klipt—,,ASM hCl. dod deM &lcop�u pmmrner to oferto de ese pail, bujo el Iem a: "Fun Works` lk DIARIO IMAGEN QUINTA ROO DE C;L\TC1U ES R Li AS - nel chel la ge Sofelo. nue v e nu de cocirm mexle onn conlemporunee an el h o dklonal Ingo 9 esl—rrle Delegation de In Oficino de Promoclnn de Turismo de F9ipinas, vislt6 la Ciudad de Mexico pare promover In olerta de ese pals, hojo el lema: "Fun Works" ,niec[rwx w vs IyYw m kxkavn.n.k roe axe, oca�rzw�lao clluc "Fr. iWt'Ir.iy.� 1x➢odng7mdcF-Jpmu •xva,ouxFL Fu.q b GMZE9 Ez Prado +unln•krwNv�do uuibaxo: lu la iiiai do -c Fllrosp. arbir�c��i rvr-iai•x.E A�c.ryri.�.mn�ann mea pra elameL']i9c .trvfi yu.a�u ni Mfbi In lwp>Ma rrY Ji1n1Ra�lciavlPi =...piMtFkaen qn way vo dncro.�mo mxiC-uin1F} aaf>dc R'm efaix'Sni CF W.a de ruurex ken ra i7 reuaiwialwlm 2ailer.Qanf gxva9rs xvor�;ea v leddemiadekArrie cluGakiv iuem p®.x Skc Rdw�n�. e<a+aanaa SRn.mY Ie rnepen M1l[s�vc peen moa ml"namma Paled Apo .. a kid¢rnbkd sFlp-m �mgci.11 �uu qe=nesxaw � wra ynaw.v ra. iescmcivrn �edc... vanzQ�i�i�`.wiLrc ankudniedn d:l p�.a peeaweae. xam 65 M e x i c 0 Co er County Qesde San Lazaro: www.desdesanlazaro.com. mx/index.php/sections/turismolitem/9408-de-cinco-estrellas-delegation-de-la-oficina-de- promocion-de-turismo-de-fi Iipi nas-visito-la-ciudad-de-mexico-par-victoria-go nLalez-prado esde San Uzaro De Cinco Estrellas. Delegation de la Oficina de Promotion de Turismo de Filipinas visitib la Ciudad de Mexico. Por: Victoria Gonzalez Prado.= '_ CS 1,in2019 Travel & News: www.travei -news. cw m. mxly i a ieslm u n dolat ra ctivos113807-de lega ci o n -de-la -oficina-de - p ro moci o n-de-t u rism o-d e- filipinas-visito-la-ciudad-de-mexico-para-promover-la-oferta-de-ese-uais-baio-el-lema-fu n-works.html TRAVEL NF-ws bMundno li �. noa; AtracWm OSJut1Ia2O19 Inno Viaj . Trade- Ocaa[orl - Gento6 de Gun—clonm MILE ROW Aponte DMn AYlamps Flapinas pemeTlo Tuasva Carrnele Teresa C9bleBa Fun Wor ks Berlladeae Romulo-PwaL Richmond JimeOe2 Maria I-mides Ban n Ch.d se Marie FajaMo-Lecsoo -En 2m a, wnwon Fll imas porn rnU de cOwo rml me%ICar108, la meta pare el Genie del 2O19 es duppcar eaa cifre.. ealneldlew a se%alar los irRegranwis de la debgacion de Filipinas que+daitd la ii de Ilex im porn prp —r au pail mma desti MICE (seclof de munlonm IpoeatNps, convanclonin y eYerROS). LE detegacbn de la oficim de Pro Wn, deTurittn de Filipinas(TPB, pos Sys tigaa en inylesj, p—td a la md—n, Wrisbm madonna la ofada que d p,i, aalaaca ofte be)o el Tema: - hi VAx*s'(aabejos dNerddex). El er mjador de Fldpl nas en M@Yfca. Dem iti Tom Iuedo de dar la blellrenlde loa ahi rmnidos asc9urd. Renernos macho W—b mn M&im, Fuinns mloma espathma, podemos conslderams los ietmos de As*. mom desano dlnamlCo y de negocios cna Imponaalea ain-tiros naturi y—Uo IslaspremiaQe M exico Co er County 3. IBTM Date: May 29', 30th 2019 Place: Expo Citibanamex, Mexico City. The Expo IBTM Americas took place during 2 days with a schedule from 10am to 6pm where The Tourism Promotion Board of the Philippines (TPB Philippines), together with a group of 5 receptive operators: Sharp Travel Services, Intas Destinations, Corporate International Travel & Tours, INC., ANNSET Holidays, INC. & Rajah Tours had an average of 32 appointments per company within the 2 days of the event. Even though, this was the First time Philippines had presence at IBTM Americas, they not only received exploratory visits, they had buyers looking to reserve groups for specific dates during 2019. Visitors to Philippine s' booth also had the opportunity to taste Phil ippian coffee as a courtesy by the TPB of Philippines. M e x i C 0 67 CoTrer County During The product presentation, the press release and the IBTM expo, The AVIAREPS team supported the Philippines delegation with translations ensuring to provide the right business advantages of the destination to the Mexican agents as well as enjoying the Phil ippian coffee for the visitors: Visitors also took home a piece of paradise at The Philippines photo opportunity: 14 r "`fir,'.. � ....: ��• _ t Mexico M. Co er County ANNEX Product presentation agency list: f 2 aE v1,W.S ,A[XRANA2ElETA AlMll CO GEPEHIE NMSM]DEERPORFACdMA51A-PACIFCO MYRCEIA ILPQ E£RNIERLALI0NESAERON- 3ALMNW BETiA IUARQ WAFRCIAL EAIM.EILO RXAVAZOUE2 WMERCIAL S ALNLNW FRANC L9W TRElO WLQiCIAL AMPAR�fER4EIDSTIlR5llC05 OMARSEAVIN TRAVELAWISOR 2 AN2 TO URS CLAI WCASMW CVECTOR RCUTRAVEL MR1EN 2UFMW 50PER0501RA CEVWlE5 PEWNAW5 E KENTR 9 BTC MONICARANGE02CAYA COOROINAOORAEREOS 1 HIL ImRQiN LAREIIO NFLIIrN[I Arern Il CON90IJO AIEIANORO SOSA SNRFERENFEOPEAACNMfiR IF W 1150u0 NCELHETPNATEOE2 IS CO NSOuO ROSEAUMR LO NFPAVFL NNRTIN L[RQ SATES IS CRISATUR NIREEIOTORRES CXEOTOR FOACiON CON PROVERORES 1 C]I16All1R RCARFIOALVARQ GPE MKIACION CON E®ORES I Cl5 MARRiH CiR19fR2 DE[TOFAMPROOOLFO OFRPEGAR GANA MRNCRWI GE WNTE M PROpICTOAMEO 1 EUIOMIlNDO IflL19F3 TNEJO AN4u5TAA[AFA FCMTRAVQ CARMEN GON2AIEi SAIESMANA a 21 FEU31JERE5 MCNILAR 5.1. D,R 22 FpQATRAYEL Claudia Beauregar0 GEENTEMVENTAS 23 FTF❑PEfWAOW1 CESAR FfRNWEreQ RR.CA RMC 24 INFIN"DREAW NAM NEGRETE OPERACION ES B TT"""251NrER7RAVEL RXIO WNA OfELFOR GENFFAL 25 INFER TRAVEL RX1009FEGAMONTES WNA13ER 2 1LllA 101A6 05CN55GEA5 SAIESMAIIAGER l ErulOUA4 .....IA. WNTA—A 29 LA[ASA [NLVWE MIRIAMGONIASF2 LENANL lOIL6 EAFHJAPARELFLI9PL CEENTE EEVENTAR 31 LEIMIEQFE CARMEN GALAM2AN CESAIFIRDU ] EE PR001lCTO 32 LE IEQFE SYLVF7ALVARAW LESARR)LLO LE PROOLUTO 3f MGATRAYB A[XlIAN MIRANGI GEREHlF A4Nl WE TRAVEL YAELRAMIRl2 Gffi Os 35 MA7COKARKO IUANCARLO.S LOAN YENTAS NI6L RIIL.TR0 A560RA EN YIAI ES NNNLb1WEN IM%ORTEGA C£RENIE COMERCIAL ANNW IGYFN Rusana RARsI Ctu N M1NDDJ WEN ARTUIO NOIASM NWAGER MJNWIOVEN wip.1 Gale. [)Factor 41 M1NO01 OVEN ftigm Rma PROOOCFMAM13EL 42 ❑ UST— ALCIA0.l1EN M LiRNIE HNwesi 43 PETRA ROSE MANUEL WRINE2 CERENIE LIE PROUrID MPRCETRAVEL AIIENA OONEI l NTE CE NwxIACR5R AfRA 455FERPAMEETIFE6 Mm rGulle— b —N—M BRAYAN BICHA YE 1 42 TOURING PLUS Ornar Gufierree Verna TOLRINGPLIE CABRELTOPiESVMCAS TRAFEOYVENFAS 49 TOLRINGFLU5 91uLRlry urlRnP YENTAS 50 TR DYM A.00IFO PEREZ MARE OEPARFMENT SI TRNYRC NARA GAIN.SLO 52 TreNelRes N&EIe Sehe n ❑lRNE TRAVELAENEOR 53 TRlVU.l9l mum WNE2 SAIESPVANAGER 54 TRAVELIER a AURA GOW2 I soon R-k SATES IMNAGFR 55 TRPLAN OPFRARGPA NA21W!(1 H-CASTRO GLRENIE CEVENTAS THPLAN OPBAWRA CESAR I0,5U NEREANOE2 ALVAN TRAVEL AIDASOR TWSPIOEKNIAR RXIOR]BIES ASESOPIA FN YIAIQ 59 VAIER]VAES AROREAVAIERO YNYEAUWERFRE l CNNREWCIXrPSAN— YIAIE5RLORRNIiRs Y15E fTRgIIf SEGIRRGCRLl4 fiIYW ESE)CORFENtlLE GV�EIA]ASGO PRO"U'T MANAGER S YW E5a LORFE NCif5 AIEHA ESPINOSA CHIGOIPH. PROWCT MANAGER fifYW FSFL CY)RIE NEIfS NC ICRiA 15 L5505R&I]AL WMFRCIAL YIAI ES FL LORIE NAfS HY R1011E SEGI.PA fiS VW ESE) CORFENtlLE kr:lMelga YW ES IXCELRIOII CAN2ALO GL1l7afn CilEN1E TRAGLO 67VWESFAMA PRAR IWAN AGJRAR VENTAS YW ES PAWLIO SEIGIO SILVA SUPERNSGR OPERACI(IML9 fig YIAI ES PAIACIO ANELTENOPIO TRAVELAWISON VWESTOW CLALOIASMNELICFAV ve NAs 71 VW BTDM CEISO ROCINp CERENIE DE VENTAS 72 YNY ESlO1O IOSEWISCAMACHO [fPENIE RETIIMSMO. EMPORTACFON 73 Mdana Conecken de Mexico IAIMRINTO CXECTORGENEFAL 7E VILLA POIlRS MARELPACF M IE15MEOEPARFMENT 75 WWA D] R50L15 OFECFORGENERAL 75 Vll SA W6M 5als OKECTORBEOP1R 1014Q 7}��NpIATA"ER f%PI➢lE TIE WFIRD Nortne Te[ouuatl L�ELTt1EdA HNfINl M exico m Co er County Product presentation Media list: D. CANAL 10 MEXTOURTV.COM JOSE NEGRETE FUENTES ❑IARIOIMAGEN/TRAVEL&NEWS Victoria Gonzalez Prado INVERsi6NTURISTICA NADIAHERNANDEZ LUXURYTRAVEL VALERIO NEGRI MEDIA CONSUMER MARTHA VARGAS MILENIO RAMON RIVERA NEXOSTURISTICOS MDCRevista BERENICE LOYOLA PASILLOTURISTICO GUILLERMINASANCHEZ PASILLOTURISTICO MARCO MIRELES RADIO VI MAGAZINE JEANCARLOALDANA RADIO VI MAGAZINE JESSICA MORENO REFORMA PATRICIA MIRANDA TRADE NEWS Gahriela Jara TRAVEL MEXICO MAGAZINE LUIS IBANEZ VILLALOBOS TRAVELREPORT JESUSALONSO TRAVELTIMES LUIS CUEVAS TURISTAMPA LAURA IBARRA VIDALTURISMO DANIELGUERRERO Phillipines pictures: https://we.tl/t-okn uvLK8 h P • Breakfast product presentation • Press conference • IBTM https://we.tilt-I F54i 6OYm r • Photo opportunity M e x i C 0 70 Co er County CHAPTER V SPECIALIZED EXPERTISE OF TEAM MEMBERS - AVIAREPS MEXICO TEAM FOR COLLIER COUNTY MARCELO KAISER Vice President LATAM & General Manager Brazil M exico Mr. Ida iser has gathered a vlea Ith of experience in the Brazilian travel industry in the last 18 years. Marcelo joined AVIAREPS Brazil in 2014, and since then is responsible to develop key actions on behalf of all clients in the Brazilian market, as well to lead and coach AVIAREPS team to become specialists in the desti nations we repres ent. With his professional sales background worki ng for severa I leading airlines, such as US Airways Qatar Airuways, AVIAN{A and Aerernexice hold Sales and marketing positions, Marcelo was able to develop an excellent relationship with -all key players in the Brazilian travel industry and media. He is a reference in the Travel Industry and a specialist on international m a rkets. He is a bus i ne5s oriented executirre w ith excel lent leaders hi p and team management skills. Marcelo is fIuerst in Portuguese, English end speaks Spanish at an ado nced level. Bes ides his BA degree i n T-Duris m from S go J udas Tadeu U nivers ity i n S go Pa ulo, Ma rcelo holds a NBA of B as i ness Adm i nistrati on from F unda�ao Arm a ndo Alva res Penteado (FAAP), as. well as specialization courses indudir�* Social Media, Marketing, Sales and Leadership Skills. 71 Co er County RAFAEL APONTE General Manager Mexico M exico His is a professional story that started with a tradition and continued with opening possibilities. As an inheritance, the work on airlines of several of his family members sowed the seed and his concern for tourism. From childhood, he had the opportunity to make long trips, other continents and cultures, which allowed him to meet people in their natural habitat. Thanks to visits to the Middle and Far East, he was able to broaden his - horizons and be open to different people. Leader since childhood, used to being with people and leading groups towards a common goal, he began his professional life at American Airlines as Airport Operations Agent. Promoted in that same company as Area Sales Manager and Sales Executive, he knew directly the decision making with large transnational companies and directly began his consolidation as a negotiator. After 7 years, he took the opportunity presented to him to work for Copa Airlines. As Sales Manager, he was responsible for launching operations of the service in the city of Guadalajara. His international focus on P&L allowed Copa Airlines' total revenue in Mexico in 2006 to increase 42%. His career stood out naturally. His tenure at Martin air Holland (3 years), as Commercial Manager Passenger & Cargo, and AirFrance-KLM (one year), as Business Development Manager and Direct Sales Manager, reinforced his ability to build powerful business relationships, drive growth of income and identify new opportunities for the development of products and services. In 2013 AVIAREPS Mexico saw him arrive with a brilliant career. In the 2014-2015 period, he received the AVIAREPS award for "General Manager of the Year" among 43 countries. The members of his team recognize him as an enabler with a labor policy and a corporate and collaborative work environment. In line with the policy of the German parent company, it respects in a convinced and honest way each one of the people with whom it relates. Rafael likes to create a motivating, interesting and enriching environment. For him, AVIAREPS Mexico's representation business is based on customer service, but it all starts with the "internal customer": empowering team members so that they enhance their skills and abilities within the company, but also in all aspects of his personal life. 72 Co er County CLAUDIA CAJAL Tourism Manager Mexico M exico Claudia began her career in the tourism industry in a truly fortunate, almost natural way. Although she started her professional life as a media producer (in ACIR Radio Group and Radio 13) and then dedicated herself to 62C products (as an account executive in McCann World Group for brands such as L'Oreal), throughout her family life, since childhood, she was a constant traveler. At some point in her life she received an invitation to enter the travel industry as an account executive for Visit Florida and Disney Parks and Resorts, and then she was account manager for many years to Simon Shopping Destinations, Las Vegas, San Antonio CVB and the Nevada State Tourism Commission, among other destinations, this challenge was successfully surpassed and empowered her with the tools and skills to manage many more to come. Her experience and pleasure as a traveler now translated into the possibility of living from tourism. It was then that she learned from the inside how tourism marketing was done, in all its phases, as well as the written and unwritten rules of the industry. From there she became brand manager for Food and Travel magazine and digital platform, where she positioned the brand's media and implemented successful campaigns and even started a Radio show that is currently still broadcasting nationally, all this experience she could later apply and share with the tourism team in AVIAREPS, where she actually oversees the accounts. With 13+ years of experience, Claudia knows how to understand clients and how to work with them, attending to the smallest details to propose and implement marketing plans, negotiate and close representation contracts, work on product launches and coordinate international brand promotional events, not to mention her social skills to easily relate with people. Claudia loves working at Aviareps because the company's synergy, moves her to grow day by day having an international network at the tip of her hand, it's very easy connecting with colleagues from all around the globe and collaborate on ideas, it is inspiring, the recognition of her work fuels the search for new clients and out of the box ideas for each of them, she feels supported and this adds for a greater commitment and capacity of multi task work, which she finds motivating. That, in her words, gives her the conviction that she will deliver the best quality of work that the client will find in the market. 73 Co er County YESSICA CASTILLO PR Manager Mexico the area. M exico Her obvious youth is not her business card. It is her desire to be generating ideas and projects, as well as her experience in public relations with budget management, strategy creation and extensive knowledge and contacts in the media. Yessica doesn't waste any time. That's why, while she was studying for a degree in Hotel Management at Centro de Estudios Superiores de San Angel, she simultaneously did an internship at RIU Hotels & Resorts Los Cabos, first, and Ritz -Carlton Portugal, later. She lived in that country for about a year. Back in Mexico, she finished her career and worked in the Quintessentially agency, a British company with more than 60 offices around the world. She began to develop as a lifestyle manager, but she ventured into the field of public relations and ended up managing In addition, she managed a blog that required constant publications, so she developed her written and spoken communication skills there, especially in English. This first step towards public relations and direct contact with the client gave her the tools to work later in the destination representation agency AD Nova, where she was the coordinator of accounts such as Disney Mexico, Alberta (Canada), San Antonio (Texas) and Macy's. In 2019 her professional life took a turn that opened up a whole new world to her. When she joined Aviareps, she realized that she had never worked with total freedom and responsibility, based on results. Although she started working in this company because she had a wide and solid relationship with the media, the possibility of interacting with people of other nationalities and with new ideas, motivated her to contribute with more ideas. Yessica's concern found a way. She knows that if she finds an obstacle to just one of her ideas, there will be a thousand other channels to implement it, or at least to evaluate it. She never stops and daily feeds her desire to learn from more experienced people. 74 Co er County AVIAREPS MEXICO ORGANIZATIONAL CHART FOR COLLIER COUNTY Marcelo Kaiser VP Latin America Rafael Aponte GM Mexico Claudia Cajal Trade Manager II J Yessica Castillo PR and MKT Manager 75 M exiC0 Co er County AVIAREPS MEXICO RECOMMENDATION LETTERS LETTERS FROM CLIENTS G*PHILIPPINES ITS MORE FUN IN THE June 3, 2019 Mr. Rafael Aponte General Manager AVIAREPS Dear Mr. Aponte: Mabuhay! I am writing to express our deepest appreciation and sincerest gratitude for the successful implementation of the Philippines first -ever participation and attendance to the Incentives, Business Travel cF Meetings (IBTM) Americas 2019 and Sales Presentation in Mexico last month. We cannot thank you enough for your and your teams professional handling of our requirements and keeping up with our requests. I share and extend to you the appreciation of the entire Philippine delegation of tour operators from Manila and the Philippine Embassy in Mexico for making this endeavor successful and very productive. 1 truly commend your role in the success of this project with the entire AVIAREPS team who are truly amazing and ever helpful. I cannot reiterate how very pleased we are working with you. Certainly, this is just the first of many collaborations and I look forward to many others. Sincerely, c and!fimurismhe d Director Philippine ent of'rourism Los Angeles U.S. Southwestern States, Hawaii and entire Latin America M exiC0 76 Co er County 1 DISCOVER THE PALM BEACHES FLORIDA To Whom It May Concern: March 27, 2020 The purpose of this letter is to recommend AVIAREPS Mexico as an expert in the Mexican tourism market, thanksto their local experience, network of contacts and professionalism. Cur company chose AVIAREPS Mexico as its commercial representative with the objective of creating awareness and opportunities to increase visitors to our destination, responsibilities that have been seriously fulfilled to this date. We highly recommend working with AVIAREPS Mexico as a strategic and responsible partner in meeting business objectives. I am available for further information that you may require. Erick Garnica Senior Director, Leisure Travel Industry Sales egarnica@thepaimbeaches.com DISCOVER ^� THE PALM BEACHES lie C^ dT 2195 Southem Blvd. suite 400 Wes[ Pakr Beach, FL 33406 M exiC0 77 Co er County LETTERS FROM TOUR OPERATORS PARTNERS tra eI . irnpressions• o csrca �t To whom it may concern, March 31st 2020 Mexico City Receive a warn and respectful greeting. Through these lines, 1 wish to inform you that Travel Impressions Mexico has had a fruitful business relationship with AVIAREPS MEXICO. This business relationship has been based on trust, constant effort and the search for the best actions in the one that we see involved the two parts. As part of the actions that have been carried out with AVIAREPS MERICO, we include marketing efforts, public relations and pursuing growth in the search for continuous improvement in the processes we carry out Its hould be noted that Travel Impressions Mdxico is part of the Apple Leisure Group; and therefore, it is always sought to work with the best business partners who can have a prompt and efficient response to all the needs and joint strategies that are planned, executed and carried out. This relationship has been activated and efficient since 2013, and from this moment AVIAREPS MEXICO has stood out for its wide range of knowledge and contribution toeur company and tothe Mexican tourist environment. With nothing more to refer to, waiting for this letter to be taken into account, my contact details for any information of interest. large Mart inea i IiIL t'1 Travel impressions• IIl>IN'l'>itiltl4iti •n.+�. .� Espetiolfsia Ce Marketing de hotPkTitr lnfemacYono! y afros servrdos DaKWA K ti Avnresicl ie Masaryk 11131, Miguel Hiclaigo I MLMca OF, 11550, Mexirn ?R[Ss155 $9012001 EA! 1614 O]; l�wj,,,iRAIII Lel 5573855339 ioree.martinezLtravimo.com 78 Co er County LETTERS FROM MEDIA PARTNERS Mexico City, April 1, 2020 To Whom It May Concern, In recent years, Travel Report, a communication multiplatform specialized in generation and promotion of travel content has developed various training projects LM for the tourism industry in alliance with Aviareps Mexico. These include a training course fortravel agents, an ABC Guide to Fort Worth and an 0 ABC Guide to The Palm Beaches. We are currently working on a The Palm Beaches training project for travel agents. At Travel Report we receive more than 15,000 unique daily visits and we have a significant presence on the main social networks, with more than 790,000 followers. For this reason, we consider Aviareps Mexico a strategic ally, as they understand the importance and extent of digital communication. This has allowed us to develop joint projects, mainly regarding training for travel agents about different destinations. BEST REGARDS Jesus Iglesias MANAGINGINGDDIRECTOR L 0" M exico 79 Co er County i t• Guadalajara Jal. Marzo 31, 2020 TO WHOM IT MAY CONCERN It is very pleasant to share with you the relationship that our company VIDALTURISMO, has maintained with AVIAREPS MEXICO for approximately 7 years. Firstly, I introduce myself as CEO of VIDALTURiSMO, print and digital communication company leader in the tourist segment of the Mexican Republic, with main presence in the West and Saj io area. With experience in the tourism segment for over 20 years, in 2012 we gave birth to the Vidalturismo Magazine print project, for the technology and excellent relationship with: travel agencies, wholesale operators, national and international representatives, hotels, aviation and goverment, among others; we achieved to position ourselves quickly in the taste of the readers of this segment. We currently have more tan 10K digital contacts and SK printed run only for the mentioned region. hi this way, we currently participate in correlation with service providers in this area among wich AVIAREPS MEXICO has great value in the company I represent. The excellent staff that integrates it is always trained to offer updated alternatives to its clients. For the accounts that AVIAREPS MEXICO represents and are related to our profile, we have made different promotional campaigns with great results in the best and fastest marketplace positioning. We highly recommend each and every one of the senrices that AVIAREPS MEXICO offers to their respective clients and prospects, in the knowledge that their results will always be favorable. Without more for the moment, I extend the present for the proposes that are deemed convenient. YOURS SINCERELY DANIEL GUERRERO VIDAL DIRECTOR GENERAL / CEO VIDALTURISMD WWW.VIDALTURISMO.COM M exiC0 Co er County M exico AVIAREPS BRAZIL SYNERGY WITH LATIN AMERICAN OFFICES AVIAREPS Brazil is an expert in Paradise Coast, its attractions and highlights. This extensive knowledge will be put at the disposal of all our offices in Latin America. Brazil office will act as an aid and distributor for the other countries to improve the learning curve. This exclusive approach will involve: • Providing all offices with all the information we have on the destination — collaterals, presentation for trainings, videos, strategies adopted, communication template guidelines, logo guideline, report template • Regular calls with the office to train them in the destination, making them prepared to implement trainings in their own markets as soon as possible, including webinars • Responding to their enquiries on the destination as much as we can, so that they will not overwhelm the CVB team with questions, team we know is small and extremely busy • Guiding them during the implementation phase so that everything runs as smoothly and quick as possible, also helping in rekindling tourism to the region post pandemic. AVIAREPS wishes to extend a special greeting to our friends from Paradise Coast. Please click on the image: https://player.vimeo.com/video/447133975 81 Co er County AVIAREPS MEXICO CONCLUSIONS All the information presented in this document reflects the current behavior of Mexican travelers and the travel trends in the Mexico Market. Strategies proposed here are specially focused on the increase of awareness and number of visitations in the destination. M exico AVIAREPS Mexico, making use of all commercial tools in hand, and its deep knowledge of the local market, knows how to collaborate with travel partners and what strategies could work better for the interest of the destination and the travel professional. All the strategies can be adapted according to the client's needs and market trends with the main goal of boosting the stay of Mexicans in Collier County. 82 Co er County ATTACHMENTS CLIENT REPORT SAMPLE /Proposed template for Monthly Sales, PR & Marketing Report I PiTERNATIO NAL MONTHI.Y AEPORI SEPTEMBER 2WO MEXICO I. EXEC UUVE SUfAMAAY: Aw4m tmwilarl o" b*noi of Fenwk r [apt Ill brwWi OA=w = h6miwa fwr4aorw In IInoF 4wmw6L6wwW1h . 1nn/ki Tnrir k�- II. SAL#5ACMItFi ; 1"{ii4 wmwl / TM&OW Imam- Ir%3m?bm spa—psq" FwW L hrii i E. It . mere Irw�{r. %Add hrrr`�. ' F u rl AFtAl INTI r& Ahwmwh LM AMMWrirw #MWworrt F+WWw.IhV*ki MewwMxll WOO i4 VIC ftrimSpEdd M3{ihww A..VdbhW.W #i Tom � 83 M exico Co er County INTERNATIGNAL MONTHLY REPORT S€PTEMBER 2020 EXICO HIORMMM fOf l�#YI �rx+lk! September SaIes ILI M Tip -. W-1 7 1 4 D i+ I 4 1:- I1 li Li We#mt YYrk 15 1+ LM 19 20 ]} ra x4 P. M 2) xe A) FLord%h w mca kho "KO.w w 11 k�Ssi• ( dd1 qli. PR & NLALRKETIING ACTIVITIES' 1Aw%mf 1 nW pF jmcd jCw ow, Amn And er�chr ep& pm) Inup7 : &0sm" hm 1 F wiril• am~ AAWN apparEwkFtIM: P9 Drubm: "E-* ~F-d *Firaf Dowd CFLpp6m ft�ks' mwRs Yow M exico 84 Co er County INTERNATIONAIG MONTHLY REPORT SEPTEMBER 2020 MEXICO Rrkwhiaa far nrgst n wrkh- eptembe r PR +fie Marketing Mon rl,i oil ail Nkin I ON 7 I a t + K Jjik I:•k CA OH 9 10 11 12 U 15 1#[YY\i[IIIY 16 17 1 19 ]f} 71 27 f+ledla irerR 23 # ?s 75 ]1 Jf 29 IPf IPT IPT IPT 30 31 5444M ca 85 M exico Co er County FINANCIAL STATEMENTS AVIAREPS AG / Consolidated AVIAREPS AG, Munich IFRS - Consolidated Group Balance as at March 31, 2019 ASSETS 31.032019 31.83.2018 Notes EUR EUR Long Term Assets 600dvili C.1 8,488,t'.I:t 8,482213 Ober inla $B assets 3,1 .`-0? ',%'.0K4 Tangible assets 02 1,25i. U,,'1 1 d8L.441 Other ff—ea assets 0.3, GJ1 383.:.I^ 1.782.356 Deferred taxes C.4 333.371 228,624 131615,613 19,541,693 Shorn term assets Traderec —bles C.8 Tax re::sl,a>1e5 C.5 F , -, dal CA sets C.5 Liqud esseia C.7 M e x i C 0 V1 EQUITY AND LIABILITIES 31.032019 31.032018 Notes EUR EUR Equity Subscribed ceatal C.8 1,071,om 1.071,604 capital ,m",e C.9 1,4,17,721 1,433.523 awn snares C.8 -137506 -148275 flevenue reserve C.8 29,697,754 27,375227 aAajerdp irrtaresl n equip G.e 31,9BG,574 29,735,079 minority int *St Ge 4,928,635 4,8051983 38,918,209 34,341,015 Long Tenn Liabilities Accruals for pensions {:.8 327,122 293,801 Oefured Taxes CA 700,911 855,335 1,025,033 939.139 SholtTerm Liabilities t1,557,152 12,041,170 Ta neruefs 2,309,199 1,776,1So otrow acmw. 2,673240 662,791 Tr9AC paygrim 2,973,511 2,535,908 00lerlfabiliiea 31.538.578 31.24E,770 51.048.711 4 .262,785 Total 64,654.55 67.804,478 Total CJ 0, C.13 1.688,850 1,805.850 GAO 5.858,d91 6,809,529 C-1 a. C.11 15,185,906 18.7n994 0.14, C.11 3.SO7.406 2,809,951 28,718,312 28,524,324 64,864,554 88,904,47s Co er County AWREPS A9, MU1 IM Cljw operafin0 irk [bW Costoi Safes Gross PrcfiN.CBa pe: 90 .Qil I. rxp Ync e=_ q] S,)vo 3::cAiLy DePxar•1eL+orrQr%lmungb4 and1anQms fired assess OLher %emr3Ap expaneea M:wne lram Rcsl riuus Dt pWi8lion 11Aeeicial as 19t Oft in ,:(C SL . jic: Giinil "Inc6rne 411•e- li=:erest xrxi ssiiiiwai eKperrses Taman Income Consoildafed Not Inooma tLrareal_ MlncOLyWulesl Mawry hmresl v2 . :; :� I J 1.Js:+rl1 a1-:11,43.2fUff 41.04A7- 01.04.17- 81.04.18• 31.03,2618 31_MOM 31.0MID19 Revlsed Orlplrcal Wes FUR EUR EUR � EM El1R D-I AF 146,445.646 143,141.844 133,d02,840 p, 3,71OU 2.600.626 2.BC[aU26 p•3 p,618j196 -90,726,453 •81,3B7,448 59,146,904 s%A10.017 SSAI9,617 2=.4g1 -m.207.317 -P3,297317 �s 6.2d4 -4,677,002 •4k73J0a2 P-4 0,347,519 27,9J03R4 �27,970,320 C,2 -1,236.1t3B d'13,7L'!i •1453296 D,5 1SA53372 13 'r3,F4`. -1zM3796 "�.267.0H9 -42.5fs', 75 -4256 13,896,711 13,4$1,ti44 i2XI,044 DA 55,192 CLOD 0 6 •M,9noo -56,5d0 p.5 114.M4 1QM% 104,5W 168,3't9. 44,408 44,448 1�,G57,043 17,445,952 72,496.062 D.7 t$601s -%144,S13 -9,144,313 9,351,739 9,357,739 ps 7 f1:a:;:fa 1.M-290 1.M.2$0 o.e D 2 - ,c s 8,M2.449 s 262,b49 M e x i c 0 87 Co er County M exiCO V 2A AVIAREPS AG Reconciliation of Consolidated Net Income fortho period 01.04.2018.31.03.2019 2018-19 Previous year EUR EUR Consolidated net incorne {Cs) 10,871.030 9,351,739 In the following periods to be regrouped in profit a rid foss statement (C8) Translatton difference (Ce) 181,432 -610,030 Other result 4cs} i81,432 -519,030 thereof part minority interest -128,325 thereof part majorlty interest ;Ct } 135,04 -390,705 Total consofidatednot Income (C8j 11,062,462 8,02,709 thereof part minority interest thereof }part majority interest Eamings per Share Undiluted Earnings per share of oommon stock Undiluted Earnings per share of common stock tiC fi;r ':,OiC.Y;'2 980,965 ,CM 9.3t31,690 7,871,744 (D9) a.86 7,98 (D9) a.ee 7.98 -I Co er County M e x i c 0 vrl AVIAREPS AG, MOnchen GansdMatad 81a1emenla a1 Changes in SmeRhOWM E(IUnY In EIJR S Asn hee G pHaI CapiYel Rsser�e O—hares Currency Trmwlelian Revenue Reserves Majoety inreresl in Equity [wngdty Interest In Equity Eqully Ssla401-04,2017 1,071.604 1,433,523 -145,275 -431.610 26.709,04E 29,637.388 4,679,147 33,316.534 f.r.•.nn�.s in sg5lfe_4119n%Zlleallon 0 -2,S87 .2,987 aoprrt�inon os own snares 5 0 i pmtl oarments -BAK790 -8,814AN 4,026,371 •7.840,561 Capital increase 0 0 Translstiun :fi'femn::e -390,705 -780,705 -1 W25 •519,030 Netrncome 8,202,440 0,2B2,448 1,089,290 9,361,739 n•. h, ,. 40.177 40,137 .4,818 36,319 balance ar 31,03,2016 1,071,004 1,433,W4 145,275 322,215 20,197,442 29,735,080 4,665,935 34,341,015 Tctal eemalitlated net lnwme 490,705 8,262,449 7,871,744 960,865 0,8321709 In Ef1R SutrWbee Capilal Capsal Reaenra Own snares 2--y Translation Re n Reserves MajgRry merest in Equity Minwity interest in Eq uily Equity Man" at 01-042013 1,071X4 IA33,524 •145.275 a2wie 28,107AA2 29.735,060 4,605,93E 34.341,016 Z handes In%Zo0e 51 ZZnaollde.ti on Z51700 36.700 Aosuicition or mvn shams 0 24,137 7,T70 0 0 31,967 0 3t,987 OWldene owmenrta .7.133.873 .7,133,973 -1,321,435 3#55.408 Capital incred50 0 0 TrarwlwNtn tlMmndo MOM 135,034 46,398 181,432 NO incom 9,246,656 9.246,65E 1,624,374 10A71,030 mgi m -25,190 ks.1S0 10,C62 -15,129 6lelanu M 31.03,2019 1,071,E04 1,457,121-127,606-887,181 30,284,935 31.9S8.574 4,920,635 30,815, as M Co er County AVIAREPS AG Consolidated 5tatemcnts of Cash Flow Net Income Depreciation on intangible and tangible fixed assets Arnolfise t'zn on financial assets Oep•eriaf9on on firtanolai assets Increase in long term accruals Other non -cash income and expense items M exiCO V5 2019 2018 EUR EUR 10,871,030 9,351,739 1.254,198 1,453,288 0 0 0 58, 500 43,321 108,620 174.673-100,613 Loss on disposal of noncurrent assets -6,e2t 56 increase in short and middle term accruals 27,643 f,OM214 IncreasefDeorease of trade receivables -1,851.355 150,396 InereaselDecrease of trade payabtes -1.788,083 1,705,256 Cash flow from operating activities 8,726,703 13,793,136 + Cash inflows out of disposal of intangible and tangible assets + Cash inflows out of disposal of financial assets Gash outflows out of Investments in intangible and tangible assets Cash outflows out of investments in financial assets 599.891 655 075 -1, 038 43a -205.555 47,0152 4,498 -1,340,448 -87,675 - Cash Gutfk" for the purchase of consolidated corn antes-114,bfs U Cash Flow from investing activitles _ 35,333-1,356,563 Cash inflows out of Capital increase payments to stockholders -8,455,408 r,34C 56' Cash inflows out of bark liabilities 0 Cash Flow from financing activities -8,488,408-7,840,561 Change in cash and cash equivalents 306,633 4,596,032 Cash and cash equivalents at the beginning of year 31,246,770 26.991,227 Chanp in cast and -ash equivalents due to changes in scope of consolidations and Cha iguu 11 curre..n: y c`: cash equivalents -16 825 -240 490 Cash and cash equivalents at the end of year 31,536,678 31,246,770 .E Co kr CAM"tyr A.dminm awe Services Depatneft Pr inerienl Services DjN ion COLLIER COUNTY BOARD OF COUNTY COMNUSSIONERS REQUEST FOR PROPOSAL (RFP) FOR LATIN AMERICAN TOURISM REPRESENTATION SOLICITATION NO.: 20-7776 BARBARA LANCE, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIANH TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8998 Barbara.Lance@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 20-7776 PROJECT TITLE: Latin American Tourism Representation LOCATION: PROCUREMENT SERVICES DIVISION. CONFERENCE ROOM A. 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 DUE DATE: Au st 7 2020 a, 3:00 om PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST. BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: httns://www bidsvnc coin/bidsvne-cas/ INTRODUCTION As requested by the Tourism Division (hereinafter, the "Division"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County') has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. Historically, County departments have spent approximately $200,000; however, this may not be indicative of future buying patterns BACKGROUND I fhe CVB (Convention & Visitors Bureau) has identified several Latin American countries that have the potential to bring large numbers of visitors to Collier County. It is the intent of the CVB to establish representation services in several countries including, but not necessarily all of the following: Brazil, Argentina, Chile, Colombia and Mexico. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. DETAILED SCOPE OF WORK Services Required: 1. The selected Vendor will be required to submit "annual" Business Plans to include sales and marketing efforts for leisure sales, tour operator/wholesaler sales, travel industry training, promotions and other services required to showcase the tourism attributes of the Naples, Marco Island, and the Everglades area of Florida to include a proposed budget and trade show participation for the Argentina, Brazil, Chile, Colombia, Mexico, and other Latin American markets on behalf of the Naples, Marco Island, Everglades CVB, a Division of Collier County Board of County Commissioners, hereinafter referred to as „C"" 2. Assist in identifying and providing recommendations for Tour Operator Brochure placement and other media buying opportunities. Advertising costs, and co-op promotions with the travel trade will be handled separately through the CVB advertising and promotion's budget. 3. Call on travel -related organizations; including Tour Operators, Receptive Operators, Airline Retail Travel Agents, along with meeting planning, incentive, car rental and airline companies, with no less than 20 personal visits to the offices of these organizations, during each one month reporting period, to increase awareness of the Naples, Marco Island, Everglades area of Florida in key target markets in Latin American Countries. 4. Provide in-house storage and fulfillment services of publications/literature to trade and consumers, maintaining and distributing CVB collateral and Collier County hotel and attractions collateral as needed. Facilitate the sourcing of services related to translations, local printing, promotional flyers or other collateral to be paid directly to those vendors. 5. Assist in the scheduling, planning and participation in two travel agent/tour operator Destination Reviews Familiarization Trip (Fam's) during each annual contract period. The selected Vendor will make its best effort to obtain complimentary airline participation (i.e. seats) and to qualify participating agents. CVB staff will organize itinerary and assist in all arrangements for participation in Destination Reviews. The Vendor will be required to provide one of the Vendor's staff members to accompany the group. All Destination Review visits are contingent on securing complimentary airline transportation by the vendor, with CVB confirming all hotel and itinerary arrangements for each Destination Review. 6. Demonstrate database capabilities and appropriate reach for the best distribution of newsletters and Press Releases as generated by the CVB Public Relations & Communications Team and other communications generated by the CVB and/or approved industry organizations, Distribution to include a comprehensive list that targets the travel trade, tour operators, meeting and incentive planner's media, airline and car rental representatives. 7. Provide translation services when required, for CVB marketing materials such as press releases, collateral, advertising pieces and Travel Industry Newsletters, among others. 8. Participate in a mutually agreed upon set of trade shows and events, including booth setup, staffing and scheduling of appointments. Communicate requests for public relations (PR) opportunities associated with such events to the CVB International Sales Representative. Costs associated with setup and registration expenses will be paid separately by the CVB. 9. When travel outside the city or state of the vendor's principle office is required and pre -approved, the successful vendor will adhere to the Collier County Board of County Commissioners, ordinances, policies and procedures, for all travel and entertainment related expenses. These will be provided to the Vendor upon award of the contract. Collier County will reimburse the selected Vendor for reasonable pre -approved travel and entertainment related expenses in these circumstances, with maximum limits to be established. 10. Submit a monthly report by the 1011 of the month covering all key deliverable items on this scope of work in the format acceptable to the CVB and submit an annual recap report summarizing the year's activities and plans projected for the following month's activities. Monthly reports will be submitted with monthly representation retainer invoices. Upon receipt of both, payment will be processed. Monthly and Annual reports shall include, but not be limited to, the following items: • Market Overview: Brief highlights for market trends, statistics. • Sales: Key account solicitations, calls and email campaigns results for each market segment (Tour operators, group tour operators, Travel Agencies, Meeting and Incentive, Airline and Rental Car Companies); using CVB recommended format. • Marketing / Media: Key developments in the area of Marketing, Media and Public Relations/Editorial opportunities, or placements. • Database: Actual contacts provided in excel format with Name, Title, Address, Phone, and Email columns completed. • Tracking / Renortina Matrices as follows: Tracking room night production for top Receptive Tour Operators ➢ Number of Naples, Marco Island (Collier County) hotels added to existing Top Operator's list ➢ Collier County destination added as featured Tour Program offered ➢ Media/Marketing/PR opportunities uncovered through sales efforts ➢ Database Growth in real numbers month over month and year over year. 11. Assist in the creation of a comprehensive contact database to include Tour Operator/Travel Agent and Meeting Planner and consumer contacts. While representing CVB at tmdeshows, promotions and sales calls, all contacts initiated, are to be considered the property of CVB and are to be submitted on a monthly Excel spreadsheet, attached to the monthly report, in a format acceptable to CVB. 12. Assist CVB in developing a strategy for securing international air charters or scheduled air service from key markets by providing contact information, scheduling meetings and conducting follow-up as needed. 13. Maintain close working relations with VISIT FLORIDA, Brand U.S.A. and tourism industry associations, including Visit USA Organizations among others. 14. Provide pricing for additional marketing related activities outside the scope of work as opportunities develop or as requested by the Naples, Marco Island, and Everglades CVB. 15. Proposers may choose to submit proposals for one or more than one Country listed below. The County will review and rank each proposal by Country. The County reserves the right to accept or reject any and all proposals. The County reserves the option to award each Country to different firms. a. Place an "X" next to the Country you will be submitting a proposal: _.Countries Represented Argentina �/ /\ Brazil /� J\'� Chile Colombia X Mexico REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short -listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commissioners. 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY'S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Business/Marketing Plan 15 Points 3. Cost of Services to the County 20 Points 4. Experience and Capacity of the vendor 30 Points 5. Specialized Expertise of Team Members 30 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the vendor, indicating the underlying philosophy of the vendor in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: BUSINESS/MARKETING PLAN (15) Total Points Available In this criteria, include but not limited to: • Detailed Marketing Plan of approach for each country represented. o Please explain how the proposed representation would be more beneficial to CVB. This information will be considered when evaluating criteria 3, Cost of Services to the County. o Detailed plan for targeting high populated areas of interest. • Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. EVALUATION CRITERIA NO. 3: COST OF SERVICES TO THE COUNTY (20 Total Points Available) In this criteria, include but not limited to: • Provide the projected monthly total cost to provide the work which covers all time for account management, administrative costs and creative time necessary to create and deliver full representation services including advertising, social media, digital media promotions and Public Relations services for each Country you marked with an "X" in paragraph 15. Countries Represented Argentina $ .^IQo Brazil $ 2.�5o do Chile $ �p 0 Colombia $ / /ICn' G) Gb Mexico $ -2 EVALUATION CRITERIA NO. 4: EXPERIENCE AND CAPACITY OF THE VENDOR (30 Total Points Available) In this criteria, include but not limited to: Must show proof of license in Country where Vendor operates. Provide information that documents your Vendor's and subcontractors' qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Must have a minimum of three (3) years prior experience executing the required services described in the Scope of Work, for a comparable North American destination or hotel company in Latin America. Describe the various team members' successful experience in working with one another on previous projects. Provide information on how the vendor has delivered their expertise to your other clients and the results of those engagements. The County requests that the vendor submits no fewer than two (2) and no more than ten (10) completed reference forms from clients (within the last 5 years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the vendor that best represent projects of similar size, scope and complexity of this project using form provided in Form 5. Vendors may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS (30 Total Points Available) In this criteria, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub -vendors and attach letters of intent from stated sub -vendors to work on behalf of the County. These letters must be included with proposal submission. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)**** Cfrle-r COMMly Adnimtratve $enGes Department Prxuremvt SswicEs D-ision Vendor Check List IMPORTANT: Please review carefully and submit with your Proposal/Bid. All applicable documents shall be submitted electronically through BidSync. Vendor should checkoff each of the following items: ® General Bid Instructions has been acknowledged and accepted. ® Collier County Purchase Order Terms and Conditions have been acknowledged and accepted. ® Form 1: Vendor Declaration Statement ® Form 2: Conflict of Interest Certification ❑ Proof of status from Division of Corporations - Florida Department of State (If work performed in the State) - http://dos.myflorida.com/sunbiz/ should be attached with your submittal. ® Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposalibid. ® Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal or you MAY be DEEMED NON -RESPONSIVE ® E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal. ❑ Form 4: Certification for Claiming Status as a Local Business, if applicable, has been executed and returned. Collier or Lee County Business Tax Receipt should be attached with your submittal to be considered. ® Form 5: Reference Questionnaires form must be utilized for each requested reference and included with your submittal, id applicable to the solicitation. ❑ Form 6: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with your submittal. All forms must be executed, or you MAY be DEEMED NON -RESPONSIVE. ® Vendor W-9 Form. ® Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five (5) days of the County's issuance of a Notice of Recommend Award. ® The Bid Schedule has been completed and attached with your submittal, applicable to bids. ® Copies of all requested licenses and/or certifications to complete the requirements of the project. ® All addenda have been signed and attached, or you MAY be DEEMED NON -RESPONSIVE. ❑ County's IT Technical Architecture Requirements has been acknowledged and accepted, if applicable. ® Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable. ***UPDATED JANUARY 28, 2020*** le- MMty Adult tra $eryiw5 NpartTler� Prxuremvt Serb -ices Dk;im Form 1: Vendor Declaration Statement BOARD OF COUNTY COMMISSIONERS Collier County Government Complex Naples, Florida 34112 Dear Commissioners: The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor hereby declares the instructions, purchase order terms and conditions, requirements, and specifications/scope of work of this solicitation have been fully examined and accepted. The Vendor agrees, if this solicitation submittal is accepted by Collier County, to accept a Purchase Order as a form of a formal contract or to execute a Collier County formal contract for purposes of establishing a contractual relationship between the Vendor and Collier County, for the performance of all requirements to which this solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced solicitation. The Vendor agrees to comply with the requirements in accordance with the terms, conditions and specifications denoted herein and according to the pricing submitted as a part of the Vendor's bids. Further, the Vendor agrees that if awarded a contract for these goods and/or services, the Vendor will not be eligible to compete, submit a proposal, be awarded, or perform as a sub -vendor for any future associated work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this _7th day of _August, 2020 in Mexico_, in Mexico City. Firm's Legal Name: Address: City, State, Zip Code: Florida Certificate of Authority Document Number Federal Tax Identification Number *CCR # or CAGE Code *Only if Grant Funded AVIAREPS S de RL de CV Av Pasco de las Palmas 735 — of 501 Lomas de Chapultepec 11000 AVIO80807HZI Telephone: + 52 (55) 5596-3550 Email: raponte@aviareps.com Signature by: (Typed and written) Rafael Aponte Title: General Manager Mexico Additional Contact Information ***UPDATED JANUARY 28, 2020*** Send payments to: AVIAREPS (required if different from Company name used as payee above) Contact name: Marco Robles Title: Financial Manager Address: Av Paseo de las Palmas 735- of 501 Lomas de Chapultepec City, State, ZIP Mexico City CP 11000 Telephone: + 52 (55) 5596-3550 Email: mrobles@aviareps.com Office servicing Collier County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: Email: ***UPDATED JANUARY 28, 2020*** Cfrle-r COMMly Adnimtratve $enGes Departmerk Prxuremvt Sswi.EG D-ision Form 2: Conflict of Interest Certification Affidavit The Vendor certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated with this solicitation does not pose an organizational conflict as described by one of the three categories below: Biased ground rules — The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction for the procurement) which appears to skew the competition in favor of my firm. Impaired objectivity — The firm has not performed work on an affiliated past or current Collier County project identified above to evaluate proposals / past performance of itself or a competitor, which calls into question the contractor's ability to render impartial advice to the government. Unequal access to information — The firm has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the contractor / vendor must provide the following: 1. All documents produced as a result of the work completed in the past or currently being worked on for the above -mentioned project; and, 2. Indicate if the information produced was obtained as a matter of public record (in the "sunshine") or through non-public (not in the "sunshine") conversation (s), meeting(s), document(s) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified, may result in the disqualification for future solicitations affiliated with the above referenced project(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knowledge and belief, all relevant facts concerning past, present, or currently planned interest or activity (financial, contractual, organizational, or otherwise) which relates to the project identified above has been fully disclosed and does not pose an organizational conflict. AVIAREPS S de RL de CV Company Name Signature Rafael Aponte — General Manager Mexico Print Name and Title Country: Mexico State of: Mexico City The foregoing instrument was acknowledged before me by means of ❑ physical presence or ❑ online notarization, this _ day of (month), _(year), by (name of person acknowledging). Personally Known OR Produced Identification (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) Type of Identification Produced ***UPDATED JANUARY 28, 2020*** orler uy Admimtra�ve Ser a Npartmerk Pnminme-t SB vi^..� DO-sia, Form 3: Immigration Affidavit Certification This Affidavit is required and should be signed, by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to be enrolled in the E-Verify program (https://www.e-verify.gov/), at the time of the submission of the Vendor's proposal/bid. Acceptable evidence of your enrollment consists of a copy of the properly completed E- Verify Company Profile page or a copy of the fully executed E-Verify Memorandum of Understanding for the company which will be produced at the time of the submission of the Vendor's proposal/bid or within five (S) day of the County's Notice of Recommend Award. FAILURE TO EXECUTE THIS AFFIDAVIT CERTIFICATION AND SUBMIT WITH VENDOR'S PROPOSALBID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE. Collier County will not intentionally award County contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e) Section 274A(e) of the Immigration and Nationality Act ("INA"). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shall be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum of Understanding with E-Verify and to provide proof of enrollment in The Employment Eligibility Verification System (E-Verify), operated by the Department of Homeland Security in partnership with the Social Security Administration at the time of submission of the Vendor's proposal/bid. AVIAREPS S de RL de CV Company Name Signature Rafael Aponte — General Manager Mexico Print Name and Title Contry: Mexico State of: Mexico City The foregoing instrument was acknowledged before me by means of ❑ physical presence or ❑ online notarization, this day of (month), (year), by (name of person acknowledging). Personally Known OR Produced Identification (Signature of Notary Public - State of Florida) (Print, Type, or Stamp Commissioned Name of Notary Public) Type of Identification Produced ***UPDATED JANUARY 28, 2020*** (Darer COunq Admiri5brabie Ser41Gi-,. Department Procunenw4 Servi-- s Dr t;bn Form 4: Vendor Submittal — Local Vendor Preference Certification (Check Appropriate Boxes Below) State of Florida (Select County if Vendor is described as a Local Business) ❑ Collier County ❑ Lee County Vendor affirms that it is a local business as defined by the Procurement Ordinance of the Collier County Board of County Commissioners and the Regulations Thereto. As defined in Section Fifteen of the Collier County Procurement Ordinance: Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector prior to bid or proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier County from which the vendor's staff operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that receives mail, or a non -permanent structure such as a construction trailer, storage shed, or other non -permanent structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor shall not be considered a "local business" unless it contributes to the economic development and well-being of Collier County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of employment opportunities, support and increase to the County's tax base, and residency of employees and principals of the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who misrepresents the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege to claim Local Preference status for a period of up to one year under this section. Vendor must complete the following information: Year Business Established in ❑Collier County or ❑ Lee County: Number of Employees (Including Owner(s) or Corporate Officers): Number of Employees Living in ❑ Collier County or ❑ Lee (Including Owner(s) or Corporate Officers): If requested by the County, Vendor will be required to provide documentation substantiating the information given in this certification. Failure to do so will result in vendor's submission being deemed not applicable. Sign and Date Certification: Under penalties of perjury, I certify that the information shown on this form is correct to my knowledge. Company Name: Address in Collier or Lee County: Signature: Date: Title: ***UPDATED JANUARY 28, 2020*** Acinim#a$ie Urvices Npar#nent Procurement Svvi_e Dion Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: Reference Questionnaire for: (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: (Evaluator completing reference questionnaire) Email: FAX: Company: (Evaluator's Company completing reference) T Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Project Budget: Completion Date: Project Number of Days: Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 2 Ability to maintain project schedule (complete on -time or early). 3 Quality of work. 4 Quality of consultative advice provided on the project. 5 Professionalism and ability to manage personnel. 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 7 Ability to verbally communicate and document information clearly and succinctly. 8 Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 Overall comfort level with hiring the company in the future (customer satisfaction). TOTAL SCORE OF ALL ITEMS ***UPDATED JANUARY 28, 2020*** FORM 6 IF APPLICABLE GRANT PROVISIONS AND ASSURANCES FORMS ARE PROVIDED IN SEPARATE PACKAGE AND MUST BE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** CONFIRM ALL REQUIRED LICENSES AND FORMS ARE COMPLETED AND EXECUTED IN ITS ENTIRTY AND RETURNED WITH THE SUBMISSION OF THE BID/PROPOSAL. FAILURE TO DO SO MAY DEEM YOU NON- RESPONSIVE. ***UPDATED JANUARY 28, 2020*** Request for Taxpayer Give Form to the Form (Rev. October2018) Identification Number and Certification requester. Do not Department of the Treasury send to the IRS. Internal Revenue Service ► Go to www.irs.gov1FormW9 for instructions and the latest information. 1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank. AVIAREPS Airline Mana ement Inc. 2 Business name/disregarded entity name, if different from above M �P 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the Y 4 Exemptions codes apply only to P� ( PP Y Y m following seven boxes. certain entities, not individuals; see Q- o ❑ Individual/sole proprietor or ✓❑ C Corporation ❑ S Corporation ❑ Partnership ❑ Trust/estate instructions on page 3): 6 single -member LLC Exempt payee code (if any) a 2'2v ❑ Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ► o 2 Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check Exemption from FATCA reporting to LLC if the LLC is classified as a single -member LLC that is disregarded from the owner unless the owner of the LLC is LLC that is disregarded from the for code (if any) C another not owner U.S. federal tax purposes. Otherwise, a single -member LLC that _ is disregarded from the owner should check the appropriate box for the tax classification of its owner. .V N ❑ Other (see instructions) ► (Applies to accounts maintained outside the U.S) y5 Address (number, street, and apt. or suite no.) See instructions. Requester's name and address (optional) cn 6355 NW 36th Street Suite 600 6 City, state, and ZIP code Miami FL 33166 7 List account number(s) here (optional) Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid Social security number backup withholding. For individuals, this is generally your social security number (S. However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later. or Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Employer identification number Number To Give the Requester for guidelines on whose number to enter. (— -7 Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. 1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to 9Mn the certification, but you must provide your correct TIN. See the instructions for Part II, later. A IM Sign Signature of Here U.S. person ► General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov1FormW9. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following. • Form 1099-INT (interest earned or paid) Date ►, • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. If you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. Cat. No. 10231X Form W-9 (Rev. 10-2018) � sect v- orE-Verif Company ID Number: THE E-VERIFY MEMORANDUM OF UNDERSTANDING FOR EMPLOYERS ARTICLE I PURPOSE AND AUTHORITY The parties to this agreement are the Department of Homeland Security (DHS) and the AVIAREPS AG (Employer). The purpose of this agreement is to set forth terms and conditions which the Employer will follow while participating in E-Verify. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of Form 1-9, Employment Eligibility Verification (Form 1-9). This Memorandum of Understanding (MOU) explains certain features of the E-Verify program and describes specific responsibilities of the Employer, the Social Security Administration (SSA), and DHS. Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub. L. 104-208, 110 Stat. 3009, as amended (8 U.S.C. § 1324a note). The Federal Acquisition Regulation (FAR) Subpart 22.18, "Employment Eligibility Verification" and Executive Order 12989, as amended, provide authority for Federal contractors and subcontractors (Federal contractor) to use E-Verify to verify the employment eligibility of certain employees working on Federal contracts. ARTICLE II RESPONSIBILITIES A. RESPONSIBILITIES OF THE EMPLOYER 1. The Employer agrees to display the following notices supplied by DHS in a prominent place that is clearly visible to prospective employees and all employees who are to be verified through the system: a. Notice of E-Verify Participation b. Notice of Right to Work 2. The Employer agrees to provide to the SSA and DHS the names, titles, addresses, and telephone numbers of the Employer representatives to be contacted about E-Verify. The Employer also agrees to keep such information current by providing updated information to SSA and DHS whenever the representatives' contact information changes. 3. The Employer agrees to grant E-Verify access only to current employees who need E-Verify access. Employers must promptly terminate an employee's E-Verify access if the employer is separated from the company or no longer needs access to E-Verify. Page 1 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: 4. The Employer agrees to become familiar with and comply with the most recent version of the E-Verify User Manual. 5. The Employer agrees that any Employer Representative who will create E-Verify cases will complete the E-Verify Tutorial before that individual creates any cases. a. The Employer agrees that all Employer representatives will take the refresher tutorials when prompted by E-Verify in order to continue using E-Verify. Failure to complete a refresher tutorial will prevent the Employer Representative from continued use of E-Verify. 6. The Employer agrees to comply with current Form 1-9 procedures, with two exceptions: a. If an employee presents a "List B" identity document, the Employer agrees to only accept "List B" documents that contain a photo. (List B documents identified in 8 C.F.R. § 274a.2(b)(1)(B)) can be presented during the Form I-9 process to establish identity.) If an employee objects to the photo requirement for religious reasons, the Employer should contact E-Verify at 888-464-4218. b. If an employee presents a DHS Form 1-551 (Permanent Resident Card), Form 1-766 (Employment Authorization Document), or U.S. Passport or Passport Card to complete Form 1-9, the Employer agrees to make a photocopy of the document and to retain the photocopy with the employee's Form 1-9. The Employer will use the photocopy to verify the photo and to assist DHS with its review of photo mismatches that employees contest. DHS may in the future designate other documents that activate the photo screening tool. Note: Subject only to the exceptions noted previously in this paragraph, employees still retain the right to present any List A, or List B and List C, document(s) to complete the Form 1-9. 7. The Employer agrees to record the case verification number on the employee's Form 1-9 or to print the screen containing the case verification number and attach it to the employee's Form 1-9. 8. The Employer agrees that, although it participates in E-Verify, the Employer has a responsibility to complete, retain, and make available for inspection Forms 1-9 that relate to its employees, or from other requirements of applicable regulations or laws, including the obligation to comply with the antidiscrimination requirements of section 274B of the INA with respect to Form 1-9 procedures. a. The following modified requirements are the only exceptions to an Employer's obligation to not employ unauthorized workers and comply with the anti -discrimination provision of the INA: (1) List B identity documents must have photos, as described in paragraph 6 above; (2) When an Employer confirms the identity and employment eligibility of newly hired employee using E-Verify procedures, the Employer establishes a rebuttable presumption that it has not violated section 274A(a)(1)(A) of the Immigration and Nationality Act (INA) with respect to the hiring of that employee; (3) If the Employer receives a final nonconfirmation for an employee, but continues to employ that person, the Employer must notify DHS and the Employer is subject to a civil money penalty between $550 and $1,100 for each failure to notify DHS of continued employment following a final nonconfirmation; (4) If the Employer continues to employ an employee after receiving a final nonconfirmation, then the Employer is subject to a rebuttable presumption that it has knowingly Page 2 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employed an unauthorized alien in violation of section 274A(a)(1)(A); and (5) no E-Verify participant is civilly or criminally liable under any law for any action taken in good faith based on information provided through the E-Verify. b. DHS reserves the right to conduct Form 1-9 compliance inspections, as well as any other enforcement or compliance activity authorized by law, including site visits, to ensure proper use of E-Verify. 9. The Employer is strictly prohibited from creating an E-Verify case before the employee has been hired, meaning that a firm offer of employment was extended and accepted and Form 1-9 was completed. The Employer agrees to create an E-Verify case for new employees within three Employer business days after each employee has been hired (after both Sections 1 and 2 of Form 1-9 have been completed), and to complete as many steps of the E-Verify process as are necessary according to the E-Verify User Manual. If E-Verify is temporarily unavailable, the three-day time period will be extended until it is again operational in order to accommodate the Employer's attempting, in good faith, to make inquiries during the period of unavailability. 10. The Employer agrees not to use E-Verify for pre -employment screening of job applicants, in support of any unlawful employment practice, or for any other use that this MOU or the E-Verify User Manual does not authorize. 11. The Employer must use E-Verify for all new employees. The Employer will not verify selectively and will not verify employees hired before the effective date of this MOU. Employers who are Federal contractors may qualify for exceptions to this requirement as described in Article II.B of this MOU. 12. The Employer agrees to follow appropriate procedures (see Article III below) regarding tentative nonconfirmations. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. Further, when employees contest a tentative nonconfirmation based upon a photo mismatch, the Employer must take additional steps (see Article III.B. below) to contact DHS with information necessary to resolve the challenge. 13. The Employer agrees not to take any adverse action against an employee based upon the employee's perceived employment eligibility status while SSA or DHS is processing the verification request unless the Employer obtains knowledge (as defined in 8 C.F.R. § 274a.1(1)) that the employee is not work authorized. The Employer understands that an initial inability of the SSA or DHS automated verification system to verify work authorization, a tentative nonconfirmation, a case in continuance (indicating the need for additional time for the government to resolve a case), or the finding of a photo mismatch, does not establish, and should not be interpreted as, evidence that the employee is not work authorized. In any of such cases, the employee must be provided a full and fair opportunity to contest the finding, and if he or she does so, the employee may not be terminated or suffer any adverse employment consequences based upon the employee's perceived employment eligibility status Page 3 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: (including denying, reducing, or extending work hours, delaying or preventing training, requiring an employee to work in poorer conditions, withholding pay, refusing to assign the employee to a Federal contract or other assignment, or otherwise assuming that he or she is unauthorized to work) until and unless secondary verification by SSA or DHS has been completed and a final nonconfirmation has been issued. If the employee does not choose to contest a tentative nonconfirmation or a photo mismatch or if a secondary verification is completed and a final nonconfirmation is issued, then the Employer can find the employee is not work authorized and terminate the employee's employment. Employers or employees with questions about a final nonconfirmation may call E-Verify at 1-888-464- 4218 (customer service) or 1-888-897-7781 (worker hotline). 14. The Employer agrees to comply with Title VI of the Civil Rights Act of 1964 and section 274B of the INA as applicable by not discriminating unlawfully against any individual in hiring, firing, employment eligibility verification, or recruitment or referral practices because of his or her national origin or citizenship status, or by committing discriminatory documentary practices. The Employer understands that such illegal practices can include selective verification or use of E-Verify except as provided in part D below, or discharging or refusing to hire employees because they appear or sound "foreign" or have received tentative nonconfirmations. The Employer further understands that any violation of the immigration -related unfair employment practices provisions in section 274B of the INA could subject the Employer to civil penalties, back pay awards, and other sanctions, and violations of Title VI could subject the Employer to back pay awards, compensatory and punitive damages. Violations of either section 274B of the INA or Title VII may also lead to the termination of its participation in E-Verify. If the Employer has any questions relating to the anti -discrimination provision, it should contact OSC at 1-800-255-8155 or 1-800-237-2515 (TDD). 15. The Employer agrees that it will use the information it receives from E-Verify only to confirm the employment eligibility of employees as authorized by this MOU. The Employer agrees that it will safeguard this information, and means of access to it (such as PINS and passwords), to ensure that it is not used for any other purpose and as necessary to protect its confidentiality, including ensuring that it is not disseminated to any person other than employees of the Employer who are authorized to perform the Employer's responsibilities under this MOU, except for such dissemination as may be authorized in advance by SSA or DHS for legitimate purposes. 16. The Employer agrees to notify DHS immediately in the event of a breach of personal information. Breaches are defined as loss of control or unauthorized access to E-Verify personal data. All suspected or confirmed breaches should be reported by calling 1-888-464-4218 or via email at E-Verify(@dhs.gov. Please use "Privacy Incident — Password" in the subject line of your email when sending a breach report to E-Verify. 17. The Employer acknowledges that the information it receives from SSA is governed by the Privacy Act (5 U.S.C. § 552a(i)(1) and (3)) and the Social Security Act (42 U.S.C. 1306(a)). Any person who obtains this information under false pretenses or uses it for any purpose other than as provided for in this MOU may be subject to criminal penalties. 18. The Employer agrees to cooperate with DHS and SSA in their compliance monitoring and evaluation of E-Verify, which includes permitting DHS, SSA, their contractors and other agents, upon Page 4 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: reasonable notice, to review Forms 1-9 and other employment records and to interview it and its employees regarding the Employer's use of E-Verify, and to respond in a prompt and accurate manner to DHS requests for information relating to their participation in E-Verify. 19. The Employer shall not make any false or unauthorized claims or references about its participation in E-Verify on its website, in advertising materials, or other media. The Employer shall not describe its services as federally -approved, federally -certified, or federally -recognized, or use language with a similar intent on its website or other materials provided to the public. Entering into this MOU does not mean that E-Verify endorses or authorizes your E-Verify services and any claim to that effect is false. 20. The Employer shall not state in its website or other public documents that any language used therein has been provided or approved by DHS, USCIS or the Verification Division, without first obtaining the prior written consent of DHS. 21. The Employer agrees that E-Verify trademarks and logos may be used only under license by DHS/USCIS (see M-795 (Web)) and, other than pursuant to the specific terms of such license, may not be used in any manner that might imply that the Employer's services, products, websites, or publications are sponsored by, endorsed by, licensed by, or affiliated with DHS, USCIS, or E-Verify. 22. The Employer understands that if it uses E-Verify procedures for any purpose other than as authorized by this MOU, the Employer may be subject to appropriate legal action and termination of its participation in E-Verify according to this MOU. B. RESPONSIBILITIES OF FEDERAL CONTRACTORS 1. If the Employer is a Federal contractor with the FAR E-Verify clause subject to the employment verification terms in Subpart 22.18 of the FAR, it will become familiar with and comply with the most current version of the E-Verify User Manual for Federal Contractors as well as the E-Verify Supplemental Guide for Federal Contractors. 2. In addition to the responsibilities of every employer outlined in this MOU, the Employer understands that if it is a Federal contractor subject to the employment verification terms in Subpart 22.18 of the FAR it must verify the employment eligibility of any "employee assigned to the contract" (as defined in FAR 22.1801). Once an employee has been verified through E-Verify by the Employer, the Employer may not create a second case for the employee through E-Verify. a. An Employer that is not enrolled in E-Verify as a Federal contractor at the time of a contract award must enroll as a Federal contractor in the E-Verify program within 30 calendar days of contract award and, within 90 days of enrollment, begin to verify employment eligibility of new hires using E-Verify. The Employer must verify those employees who are working in the United States, whether or not they are assigned to the contract. Once the Employer begins verifying new hires, such verification of new hires must be initiated within three business days after the hire date. Once enrolled in E-Verify as a Federal contractor, the Employer must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. Page 5 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Employers enrolled in E-Verify as a Federal contractor for 90 days or more at the time of a contract award must use E-Verify to begin verification of employment eligibility for new hires of the Employer who are working in the United States, whether or not assigned to the contract, within three business days after the date of hire. If the Employer is enrolled in E-Verify as a Federal contractor for 90 calendar days or less at the time of contract award, the Employer must, within 90 days of enrollment, begin to use E-Verify to initiate verification of new hires of the contractor who are working in the United States, whether or not assigned to the contract. Such verification of new hires must be initiated within three business days after the date of hire. An Employer enrolled as a Federal contractor in E-Verify must begin verification of each employee assigned to the contract within 90 calendar days after date of contract award or within 30 days after assignment to the contract, whichever is later. c. Federal contractors that are institutions of higher education (as defined at 20 U.S.C. 1001(a)), state or local governments, governments of Federally recognized Indian tribes, or sureties performing under a takeover agreement entered into with a Federal agency under a performance bond may choose to only verify new and existing employees assigned to the Federal contract. Such Federal contractors may, however, elect to verify all new hires, and/or all existing employees hired after November 6, 1986. Employers in this category must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee's assignment to the contract, whichever date is later. d. Upon enrollment, Employers who are Federal contractors may elect to verify employment eligibility of all existing employees working in the United States who were hired after November 6, 1986, instead of verifying only those employees assigned to a covered Federal contract. After enrollment, Employers must elect to verify existing staff following DHS procedures and begin E-Verify verification of all existing employees within 180 days after the election. e. The Employer may use a previously completed Form 1-9 as the basis for creating an E-Verify case for an employee assigned to a contract as long as: i. That Form 1-9 is complete (including the SSN) and complies with Article II.A.6, ii. The employee's work authorization has not expired, and iii. The Employer has reviewed the Form 1-9 information either in person or in communications with the employee to ensure that the employee's Section 1, Form 1-9 attestation has not changed (including, but not limited to, a lawful permanent resident alien having become a naturalized U.S. citizen). f. The Employer shall complete a new Form 1-9 consistent with Article II.A.6 or update the previous Form 1-9 to provide the necessary information if: i. The Employer cannot determine that Form 1-9 complies with Article II.A.6, ii. The employee's basis for work authorization as attested in Section 1 has expired or changed, or iii. The Form 1-9 contains no SSN or is otherwise incomplete. Note: If Section 1 of Form 1-9 is otherwise valid and up-to-date and the form otherwise complies with Page 6 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Article II.C.5, but reflects documentation (such as a U.S. passport or Form 1-551) that expired after completing Form 1-9, the Employer shall not require the production of additional documentation, or use the photo screening tool described in Article II.A.5, subject to any additional or superseding instructions that may be provided on this subject in the E-Verify User Manual. g. The Employer agrees not to require a second verification using E-Verify of any assigned employee who has previously been verified as a newly hired employee under this MOU or to authorize verification of any existing employee by any Employer that is not a Federal contractor based on this Article. 3. The Employer understands that if it is a Federal contractor, its compliance with this MOU is a performance requirement under the terms of the Federal contract or subcontract, and the Employer consents to the release of information relating to compliance with its verification responsibilities under this MOU to contracting officers or other officials authorized to review the Employer's compliance with Federal contracting requirements. C. RESPONSIBILITIES OF SSA 1. SSA agrees to allow DHS to compare data provided by the Employer against SSA's database. SSA sends DHS confirmation that the data sent either matches or does not match the information in SSA's database. 2. SSA agrees to safeguard the information the Employer provides through E-Verify procedures. SSA also agrees to limit access to such information, as is appropriate by law, to individuals responsible for the verification of Social Security numbers or responsible for evaluation of E-Verify or such other persons or entities who may be authorized by SSA as governed by the Privacy Act (5 U.S.C. § 552a), the Social Security Act (42 U.S.C. 1306(a)), and SSA regulations (20 CFR Part 401). 3. SSA agrees to provide case results from its database within three Federal Government work days of the initial inquiry. E-Verify provides the information to the Employer. 4. SSA agrees to update SSA records as necessary if the employee who contests the SSA tentative nonconfirmation visits an SSA field office and provides the required evidence. If the employee visits an SSA field office within the eight Federal Government work days from the date of referral to SSA, SSA agrees to update SSA records, if appropriate, within the eight -day period unless SSA determines that more than eight days may be necessary. In such cases, SSA will provide additional instructions to the employee. If the employee does not visit SSA in the time allowed, E-Verify may provide a final nonconfirmation to the employer. Note: If an Employer experiences technical problems, or has a policy question, the employer should contact E-Verify at 1-888-464-4218. D. RESPONSIBILITIES OF DHS 1. DHS agrees to provide the Employer with selected data from DHS databases to enable the Employer to conduct, to the extent authorized by this MOU: a. Automated verification checks on alien employees by electronic means, and Page 7 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: b. Photo verification checks (when available) on employees. 2. DHS agrees to assist the Employer with operational problems associated with the Employer's participation in E-Verify. DHS agrees to provide the Employer names, titles, addresses, and telephone numbers of DHS representatives to be contacted during the E-Verify process. 3. DHS agrees to provide to the Employer with access to E-Verify training materials as well as an E-Verify User Manual that contain instructions on E-Verify policies, procedures, and requirements for both SSA and DHS, including restrictions on the use of E-Verify. 4. DHS agrees to train Employers on all important changes made to E-Verify through the use of mandatory refresher tutorials and updates to the E-Verify User Manual. Even without changes to E-Verify, DHS reserves the right to require employers to take mandatory refresher tutorials. 5. DHS agrees to provide to the Employer a notice, which indicates the Employer's participation in E-Verify. DHS also agrees to provide to the Employer anti -discrimination notices issued by the Office of Special Counsel for Immigration -Related Unfair Employment Practices (OSC), Civil Rights Division, U.S. Department of Justice. 6. DHS agrees to issue each of the Employer's E-Verify users a unique user identification number and password that permits them to log in to E-Verify. 7. DHS agrees to safeguard the information the Employer provides, and to limit access to such information to individuals responsible for the verification process, for evaluation of E-Verify, or to such other persons or entities as may be authorized by applicable law. Information will be used only to verify the accuracy of Social Security numbers and employment eligibility, to enforce the INA and Federal criminal laws, and to administer Federal contracting requirements. 8. DHS agrees to provide a means of automated verification that provides (in conjunction with SSA verification procedures) confirmation or tentative nonconfirmation of employees' employment eligibility within three Federal Government work days of the initial inquiry. 9. DHS agrees to provide a means of secondary verification (including updating DHS records) for employees who contest DHS tentative nonconfirmations and photo mismatch tentative nonconfirmations. This provides final confirmation or nonconfirmation of the employees' employment eligibility within 10 Federal Government work days of the date of referral to DHS, unless DHS determines that more than 10 days may be necessary. In such cases, DHS will provide additional verification instructions. ARTICLE III REFERRAL OF INDIVIDUALS TO SSA AND DHS A. REFERRAL TO SSA 1. If the Employer receives a tentative nonconfirmation issued by SSA, the Employer must print the notice as directed by E-Verify. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify Page 8 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. After a tentative nonconfirmation, the Employer will refer employees to SSA field offices only as directed by E-Verify. The Employer must record the case verification number, review the employee information submitted to E-Verify to identify any errors, and find out whether the employee contests the tentative nonconfirmation. The Employer will transmit the Social Security number, or any other corrected employee information that SSA requests, to SSA for verification again if this review indicates a need to do so. 4. The Employer will instruct the employee to visit an SSA office within eight Federal Government work days. SSA will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 5. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. 6. The Employer agrees not to ask the employee to obtain a printout from the Social Security Administration number database (the Numident) or other written verification of the SSN from the SSA. B. REFERRAL TO DHS 1. If the Employer receives a tentative nonconfirmation issued by DHS, the Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee's E-Verify case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee's response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. The Employer agrees to refer individuals to DHS only when the employee chooses to contest a tentative nonconfirmation. 4. If the employee contests a tentative nonconfirmation issued by DHS, the Employer will instruct the Page 9 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: employee to contact DHS through its toll -free hotline (as found on the referral letter) within eight Federal Government work days. 5. If the Employer finds a photo mismatch, the Employer must provide the photo mismatch tentative nonconfirmation notice and follow the instructions outlined in paragraph 1 of this section for tentative nonconfirmations, generally. 6. The Employer agrees that if an employee contests a tentative nonconfirmation based upon a photo mismatch, the Employer will send a copy of the employee's Form 1-551, Form 1-766, U.S. Passport, or passport card to DHS for review by: a. Scanning and uploading the document, or b. Sending a photocopy of the document by express mail (furnished and paid for by the employer). 7. The Employer understands that if it cannot determine whether there is a photo match/mismatch, the Employer must forward the employee's documentation to DHS as described in the preceding paragraph. The Employer agrees to resolve the case as specified by the DHS representative who will determine the photo match or mismatch. 8. DHS will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 9. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. ARTICLE IV SERVICE PROVISIONS A. NO SERVICE FEES 1. SSA and DHS will not charge the Employer for verification services performed under this MOU. The Employer is responsible for providing equipment needed to make inquiries. To access E-Verify, an Employer will need a personal computer with Internet access. ARTICLE V MODIFICATION AND TERMINATION A. MODIFICATION 1. This MOU is effective upon the signature of all parties and shall continue in effect for as long as the SSA and DHS operates the E-Verify program unless modified in writing by the mutual consent of all parties. 2. Any and all E-Verify system enhancements by DHS or SSA, including but not limited to E-Verify checking against additional data sources and instituting new verification policies or procedures, will be covered under this MOU and will not cause the need for a supplemental MOU that outlines these changes. Page 10 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: B. TERMINATION 1. The Employer may terminate this MOU and its participation in E-Verify at any time upon 30 days prior written notice to the other parties. 2. Notwithstanding Article V, part A of this MOU, DHS may terminate this MOU, and thereby the Employer's participation in E-Verify, with or without notice at any time if deemed necessary because of the requirements of law or policy, or upon a determination by SSA or DHS that there has been a breach of system integrity or security by the Employer, or a failure on the part of the Employer to comply with established E-Verify procedures and/or legal requirements. The Employer understands that if it is a Federal contractor, termination of this MOU by any party for any reason may negatively affect the performance of its contractual responsibilities. Similarly, the Employer understands that if it is in a state where E-Verify is mandatory, termination of this by any party MOU may negatively affect the Employer's business. 3. An Employer that is a Federal contractor may terminate this MOU when the Federal contract that requires its participation in E-Verify is terminated or completed. In such cases, the Federal contractor must provide written notice to DHS. If an Employer that is a Federal contractor fails to provide such notice, then that Employer will remain an E-Verify participant, will remain bound by the terms of this MOU that apply to non -Federal contractor participants, and will be required to use the E-Verify procedures to verify the employment eligibility of all newly hired employees. 4. The Employer agrees that E-Verify is not liable for any losses, financial or otherwise, if the Employer is terminated from E-Verify. ARTICLE VI PARTIES A. Some or all SSA and DHS responsibilities under this MOU may be performed by contractor(s), and SSA and DHS may adjust verification responsibilities between each other as necessary. By separate agreement with DHS, SSA has agreed to perform its responsibilities as described in this MOU. B. Nothing in this MOU is intended, or should be construed, to create any right or benefit, substantive or procedural, enforceable at law by any third party against the United States, its agencies, officers, or employees, or against the Employer, its agents, officers, or employees. C. The Employer may not assign, directly or indirectly, whether by operation of law, change of control or merger, all or any part of its rights or obligations under this MOU without the prior written consent of DHS, which consent shall not be unreasonably withheld or delayed. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations herein is void. D. Each party shall be solely responsible for defending any claim or action against it arising out of or related to E-Verify or this MOU, whether civil or criminal, and for any liability wherefrom, including (but not limited to) any dispute between the Employer and any other person or entity regarding the applicability of Section 403(d) of IIRIRA to any action taken or allegedly taken by the Employer. E. The Employer understands that its participation in E-Verify is not confidential information and may be disclosed as authorized or required by law and DHS or SSA policy, including but not limited to, Page 11 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Congressional oversight, E-Verify publicity and media inquiries, determinations of compliance with Federal contractual requirements, and responses to inquiries under the Freedom of Information Act (FOIA). F. The individuals whose signatures appear below represent that they are authorized to enter into this MOU on behalf of the Employer and DHS respectively. The Employer understands that any inaccurate statement, representation, data or other information provided to DHS may subject the Employer, its subcontractors, its employees, or its representatives to: (1) prosecution for false statements pursuant to 18 U.S.C. 1001 and/or; (2) immediate termination of its MOU and/or; (3) possible debarment or suspension. G. The foregoing constitutes the full agreement on this subject between DHS and the Employer. To be accepted as an E-Verify participant, you should only sign the Employer's Section of the signature page. If you have any questions, contact E-Verify at 1-888-464-4218. Page 12 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Approved by: Employer AVIAREPS AG Name (Please Type or Print) Oliver Kuechler Title COO AVIATION Signature Date 14/08/2020 Department of Homeland Security — Verification Division Name (Please Type or Print) Title Signature Date Page 13 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 � sect v- orE-Verif Company ID Number: Information Required for the E-Verify Program Information relating to your Company: Company Name AVIAREPS AG Company Facility Address 16250 Ventura Boulevard, Suite 115 Los Angeles, CA 91436 AVIAREPS AIRLINE MANAGEMENT INC Company Alternate Address Cashin King 2 Roosevelt Ave#303 11791 Syosset, NY County or Parish Employer Identification Number 65-1113203 North American Industry 541720 Classification Systems Code AVIAREPS AG Parent Company Josephspitalstrasse 15 80331 Munich, Germany Number of Employees Number of Sites Verified for Page 14 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Are you verifying for more than 1 site? If yes, please provide the number of sites verified for in each State: Page 15 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv- Company ID Number: Information relating to the Program Administrator(s) for your Company on policy questions or operational problems: Page 16 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 E-Verifv-, Company ID Number: Page 17 of 17 E-Verify MOU for Employers I Revision Date 06/01/13 --—FNSURANCE ANQ W)NDINC REQUlRF.11 'PNTS Insurance I Bond Type Required Limits I, ❑ Worktx'sCompemw ion Siiatuiory Limiui of Florida Statutes, Chapter 440 and all >;cderal Governinent 5tatwery Limits and Requiremc°mis Evidenee ofWorkem' Compencatim coverage m a Cerlificate of Excmption ls.;ued by the State of florida is required_ ) ratities thal are Formed as Sale Proprietorships shall not be required to provide a proof of exemption. Are application fart exumptitm can be obLLkcd online at hMj&Ub.fldf&oxahwcaremnt' 2- ❑ E.mploycr'.s Liability �511U,11111} single limo Ewer necurrence 3- ED Cornmcrciai Ciewmi BrDdity injury and TIP^-riy Dwnage Liability (Occurr mce form) patterned aflcT the current S�I,I104�O�DD�singlc ]imit per uccum:nee, S2X0,000 aggregate for Bodily NO form Injury Liability and Property Damage Liability. `Phis shall include Prcmiges and raticrrrq; Indeperndetrt C'oniraom-, Frrwducts and Complolcd Operatiutis and Contncluai Liability- 4. (g Indemnification To the maximum extant permhxed by Florida law, The C nniractorNLndbr sbal I defcod, uadmini fy and Wid harml- ss Collir.7 County, its ot'lecrs and employees from any and ail liahililtes, dainages, losses and co" including, lout m t limited to, reasonable altorneys' fees and paralegals' ftes, to ft extent cauud by the negligence, recklessocss, or intenugnally wrongful conduct of the Cowmclorl Vendor or anyorw cmployed ur utilized by the C.ontmcto Ncndor in lht: performance of this Apccmcnt, 5, El AutomobileLisbiliiy �_ Each Occurrcnee, Bodily Iiijury & Property D.lmage, 0Mg10E[+N+m-uwnudlllirrd-, Automobile: Included 6, Ot4er insurance as ootcd. ❑ Wmen=il S Nr (keurrcnce ❑ United States 1 ugshr roman's and 1 farborworker's Act coverage shall be inaintained %hcrc applicable t0 the completion of the nark. S Per Occurrcncc ❑ Maritime Couemge (Jones Act) shall be maintained where applicable to the completion of the work. S Per (3ccurrence ❑ Aircrafk TJabi lily coverage shrill be tarried in limits of nm less than $5,000,000 each UCcertenct ifahpl ieable 10 the-COWIel.inn 4f the S"ccs under this Agrcemcnt- S Per Occurrcnu. ❑ Pollution S Pcr Occurrence [] Professional liability ! I'er claim & in 11te aggregate ❑ Project 11'mfessional Liability S Pcv Ck-currcnec ❑ Valuably. Papc7s lnsur3amc S,NT ( cklmn ❑ Cyber Liability S_ Fcr (keurr nce ❑ 'fcchnalogy Errors & (kinks lore 5 Per (kc 4LrNEL L 7, ❑ Did bond Shall bt submincd with prc4xmJ r spansc in the lbrm -of certified funds, cashiers' check or an irrevocable leper of credit, a cash hand posted with the County Clerk, or pAVMal bond ta a sum equal to S°fp of the cost proposal. All checks shall be nlar3e payable to the Collier C'ourntY 13e2fd of C:uunty C0mrnixkiL1ll4n on a bank or trust Cornp4lly ILln;H10 ill Zhu Slaw or I'lodda :rod insured by the 9=cdrra.l IX-1hisii Tn;uraraec 8. [) Performancr and PayinciA For projem rn excess of $200.000. tKinds shall he submitted with the exctuted Hoods Coirlr,l1t by Prrpmers receiving award, aml wr4wn for IWID of the Contract aira d amount, the 4otil imme by the Proposer receiving �n award- The P lormance and Payment Bonds shall be umlcrmitlen by a sufmty authoriziad try do business in the State of Florida and otherwise acceptable to Owrwr. provided+ however, the surety shall ba rated as "h-" or hotter as to gerwral policy holders rating and C'la_ts V or higher ruing a% to ilrmeial size catcgory end the arno rit required shall not exceed 5' of the rrpartcd pulkcy hoklers' surplus; all as repotted in the most cumnl Best Key hating Gut&, published by AM, Awl Company, Inc. of 7S Fulton Street, New York, New YuA 10038. 9- ® ticndor shall ere re that all subcontractors onmply with the same insurance requirements that he is r uircd to men- Tlw s;trrre Vendor stall provide -Coup y with ueni[ieatcs of insunnce rnevft the required ins"Ce PMVL%im�- 10_ J@ Collier County Fnasl be n "Af1D1T[ONAL INSURED" on the IrkSu mnce Certificate for Cgarymmial Gentrrdl Liability where required -Ibis insurance shall be primary and nornconur brutory with respect to any o[her imumce maintained by, or a-vailabic For the bc:nolit of, the Additirnral Irrsurud aad dic Vcndrvr's policy shall be endorsed accordinglY. 11. (D The C ertilrea#c! Holder ,hill be n2aned as Collier Crounly Ekard of Coernty t+om nissiuners, OR, hoard of County CommLssioners in Collier County, OR Collier Counly Government, OR Colliet County- The (:cniificatc.; of Insurance must state the Contract Number, or Mmject N mW, or specirk [ yokct des(Apiiun, or must read: For any and all work performed ern bcbalf of Collier County. 12_ (A on ail certificates, the Certiiicau ][alder mint read: Collier C:cwnty 13"d -ofcoimty Commissioners, 3295 Tamiami Traii Fast, Niaplcs. FL 54112 13_ ED Thirty (30) Days Ca ccliatiuu Noticercyakd. 14_ Collier County shall procure and maintain Builders Risk Lnsurancc eat all cor'strutticrn pmjects where it is deemed neees<s . Such rrxuvenje shall be tndvrscd io vDvc7 the interests orCo)lirr County as well as the Contractor. Premiums shall be billed eta the project and the Conowlor shall nol incEudx a I]Ldiders Risk prrmiums ifl its project proposal L)r project billings. All queslionc tcgardi ng B- uikWs Risk Insunmce will be addrv%c d by the Collier County RLr%k Ma aWma-it Di v4iun- 5115120 - CC 5f281 10 - CC. Y"dor's Insursoct Sutement We understand the insurance "uirement% of these qxc ficatitms and that thz cvideaae of inswability may be required within fi we (5) days of the awaW of this salkitati.om Ilic i mwance submitted must provide coverage for a minimum of six (6) months linen the date of Award_ N2amc of l- irm AV I AR}: PS Mexico Date Au mt 612020 Vendor Sipkature-9-4 - — — 13'rint Name Rafael Aponte Acosta InsuraKc Agency Agent Namc Rr pert netrieh Telephone Num" 07631 364I1-0._ - 4 (11 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Versicherungsnehmer: AVIAREPS AG Josephspitalstr. 15 80331 MUNCHEN Versichertes Risiko: Reprasentanzdienstleistungen gemM "Besondere Deckun svereinbarun en" Versicherungsumme: Vermogensschaden-Haftpflichtversicherung (2 - fach maximiert je € 1.000.000,00 fur Vermogensschaden Versicherungsjahr) Entschadigungsgrenzen - Eigenschaden: - € 100.000,00 filr Beschadigung oder Zerstorung der Website - € 100.000,00 fur Vertrauensschaden - € 100.000,00 fur Eigenschaden bei Verlust von Dokumenten - € 100.000,00 fur Kosten bei Reputationsschaden - € 100.000,00 fur Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten - € 100.000,00 fur Kosten strafrechtlicher Verteidigung Betriebs-Haftpflichtversicherung € 5.000.000,00 fur Personen- and Sachschaden (inkl. Mietsachschaden Fest-SB je Versicherungsfall € 10.000,00 fur Vermogensschaden Fest-SB je Versicherungsfall € 5.000,00 fur Sachschaden Selbstbehalt: Fest-SB je Versicherungsfall € 5.000,00 fur Personenschaden Fest-SB je Versicherungsfall € 15.000,00 fur Schaden vor Gerichten in den USA/Kanada Beginn der Versicherung: 1. Januar 2019, 12.00 Uhr Ablauf der Versicherung: 1. Januar 2022, 12.00 Uhr Nachste Falligkeit: 1. Januar 2020 dnderungsgrund: Pramienregulierung Versicherungsbedingungen: Professions by Hiscox Bedingungen 02/2013, Besondere Deckun svereinbarun en Beitragsberechnung: Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/CDN € 132.279.730,78 0,200 € 19.900,00 € 26.455,95 Umsatz USA / Kanada: € 1.523.109,22 0,475 € 900,00 € 900,00 Betriebs- Haft flichtversicherun Umsatz Faktor (%a) Mindestpramie Pramie Umsatz weltweit ohne USA/Kanada € 132.279.730,78 0,0323 € 2.189,36 € 2.810,30 Umsatz USA/Kanada: € 1.523.109,22 0,052 € 950,00 € 950,00 Jahresnettopramie: € 31.116,25 Versicherungssteuer: 19,00 % € 5.912,09 Gesamtpramie: € 37.028,34 Schadenmeldung an: HISCOX, ArnulfstraRe 31, 80636 Munchen T +49 (0)89 545801 300, F +49 (0)89 545801 399 Munchen, 16. September 2019 Seite 1 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Milnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht Miinchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce at des Soci6tAs (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. ��(it HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 gezeichnet: Hiscox SA Sie werden betreut von: Niederlassung fur Deutschland AMEXPool AG Hauptbevollmachtigter: Robert Dietrich Im Mittelfeld 19 79426 Buggingen Tel.: 07631 /3640-0 ' Fax: 07631 /3640-220 Munchen, 16. September 2019 Seite 2 von 6 Hiscox SA Adresse ArnulfstraBe 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des SociBtAs (Handelsregister) des GroBherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. 40 HISCOX Haftpflichtversicherung Liability Insurance Versicherungsbestatigung Certificate of Insurance Versicherungsnehmer(in) Policyholder AVIAREPS AG AVIAREPS AG Josephspitalstr. 15 Josephspitalstr. 15 80331 MONCHEN 80331 MONCHEN f Versicherungsscheinnummer Policy Number f HV.VSH.6124273 HV.VSH.6124273 Versichertes Risiko Insured Risk Verm6gensschaden Financial Losses Personen- and Sachschaden (inkl. Mietsachschaden) bodily injury and property damages (including claims to rented property) Versicherungsumme Sum Insured € 1.000.000,00 fur Verm6gensschaden € 1,000,000.00 for financial losses € 5.000.000,00 fur Personen- and Sachschaden (inkl. € 5,000,000.00 for bodily injury and property damages Mietsachschaden) (including claims to rented property) Maximierung Aggregate Limit zweifach 'e Versicherun sjahr double a2Qregated per year Versicherungsperiode Period of Insurance 1. Januar 2019 bis 1. Januar 2022 1 st January 2019 to 1 st January 2022 Nachste Falligkeit Next Due Date 1.Januar2020 1st January 2020 Versicherungsbedingungen Insurance Terms and Conditions Professions by Hiscox Bedingungen 02/201313esondere Professions by Hiscox Bedingungen 02/201313esondere Deckun svereinbarun en Deckun svereinbarun en Schadenmeldung an Claims Information to HISCOX, ArnulfstraRe 31, D-80636 Munchen HISCOX, Arnulfstrafle 31, D-80636 Munich Telefon: +49 (0)89 545801 300 Phone: +49 (0)89 545801 300 Telefax: +49 0 89 545801 399 Facsimile: +49 0 89 545801 399 Haftungsausschluss Disclaimer 1 Rechtsysaus lich ist ausschlief3lich der deutsche Vertrag. Only the German policy wording is legally binding. Versicherer Insurer Hiscox SA Hiscox SA , a. k . a. k Munchen, 18. Se tember 2019 Munich, 18th Se tember 2019 Hiscox SA Niederlassung for Deutschland Ha uptbevol Imac htigter Robert Dietrich Adresse Arnulfstrafle 31 T +49 (0)89 54 58 01 100 80636 Munchen F +49 (0)89 54 58 01 199 Deutschland E hiscox.info@hiscox.de Amtsgericht Munchen HRB 238125 www.hiscox de Hiscox SA ist sine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce et des Societds (Handelsregister) des Gro3herzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsftihige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter r:• v .A H I SCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 Besondere Deckun svereinbarun en: I. VERSICHERTE TATIGKEITEN Versicherungsschutz besteht fur folgende rechtlich zulassige Tatigkeiten: 1. REPRASENTANZDIENSTLEISTUNGEN - Direkter and indirekter Vertrieb sowie Marketing von Passagekapazitaten von Lin ienfluggesellschaften - Reservierung von Flugbuchungen - Ticketverkauf - Reprasentanz- and Beratungsdienstleistungen im Administrations- and Finanzbereich - Marketing - Werbung and Public Relations von Destinationen, Hotelketten, Mietwagenunternehmen, Eisen bahngesellschaften, Flughafengesellschaften and Kreuzfahrtunternehmen 2. IT- UND TELEKOMMUNIKATIONSDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Haftpflichtanspruche wegen folgender Tatigkeiten eines Telekommunikations- oder IT-Unternehmens: - Handel mit Soft- and Hardware; - Modifizierung and Implementierung von Software; - Beratung, Schulung, Analyse; - Internet-Providing-Dienste; - Webdesign and Webpflege; - Betrieb von Rechenzentren; - Datenerfassung and Datenbearbeitung; - Einrichtung and Organisation von Netzwerken. Dies gilt auch fur Anspruche auf Schadenersatz, wenn fur das Abweichen von der vereinbarten Beschaffenheit von Sachen, Lieferungen oder Leistungen verschuldensunabhangig gehaftet werden muss. Fur die Tatigkeiten als IT- and Telekommunikationsunternehmen wird in Erganzung der vereinbarten Versicherungsbedingungen kein Versicherungsschutz gewahrt fur - Anspruche wegen Produktfehlern (z.B. Hardware, Software), die ausschlief3lich im Vera ntwortu ngsbereich eines Dritten (z.B. Hersteller oder Lieferant) liegen, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen des Ausfalls oder der mangelhaften Bereitstellung von Internetproviding- oder Telekommunikations-Dienstleistungen durch Dritte sowie der Bereitstellung von Gebauden, Raumlichkeiten oder technischer Infrastruktur (z.B. Wasser- and Stromlieferanten) durch Dritte, soweit der Versicherungsnehmer aufgrund vertraglicher Vereinbarungen auf seinen Regressanspruch gegen diesen Dritten verzichtet hat; - Anspruche wegen Schaden aufgrund energiereicher ionisierender Strahlen (z.B. Strahlen radioaktiver Stoffe) sowie elektromagnetischer Felder. - Anspruche in jeglichem Zusammenhang mit der Koordination oder Steuerung von Luftfahrzeugen (sowohl in der Luft sowie am Boden). 3. MEDIENAGENTURDIENSTLEISTUNGEN Versicherungsschutz besteht auch fur Tatigkeiten in der Werbebranche, insbesondere als Werbeagentur, Public-Relations-Agentur, Marketing-Agentur, Grafik-Designer, Web -Designer oder Marktforschungsinstitut. Fur die Taticfkeiten als Medienaaentur wird in Eroanzuna der vereinbarten Versicherunasbedinaum Munchen, 16. September 2019 Seite 3 von 6 Hiscox SA Adresse Arnulfstrage 31 T +49 (0)89 54 58 01 100 Niederlassung for Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmtichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA !at im Registre du Commerce at des SocidttAs (Handelsregister) des Grofiherzogtums Luxemburg unter der Nummer B217018 eingetragen LadungsfAhige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter n+r HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 kein Versicherungsschutz gewahrt fur - Anspruche wegen Veroffentlichungen verfassungsfeindlicher, rassistischer oder antisemitischer Inhalte; - Anspruche wegen nicht zutreffender Vorhersagen oder Berechnungen hinsichtlich in Aussicht gestellter Gutscheine, Rabatte older sonstiger Gewinne in der Werbung, bei Preisausschreiben oder sonstigen GlOcksspielen; - Anspruche wegen Schaden infolge von Auslobungen, Gewinnzusagen oder der Organisation oder des Ausrichtens von Preisausschreiben, Lotterien oder sonstigen Glocksspielen; - Anspruche wegen der Umsetzung/Ausf0hrung von Direktmailing- and Letters hop -Services. II. MITVERSICHERTE PERSONEN / TOCHTERGESELLSCHAFTEN / NIEDERLASSUNGEN Als mitversicherte Personen gelten auch folgende Tochtergesellschaften, Niederlassungen and Zweigstellen: - AVIAREPS Belgien - AVIAREPS Canada - AVIAREPS Schweiz - AVIAREPS Osterreich - AVIAREPS Prag - AVIAREPS Ungarn - AVIAREPS Schweden - AVIAREPS USA - AVIAREPS Niederlande - AVIAREPS Frankreich - AVIAREPS Indien - AVIAREPS Mexiko - AVIAREPS South Africa - AVIAREPS TOrkei - AVIAREPS Chile - AVIAREPS Myanmar (60%) - AVIAREPS Cengdu (60%) - AVIAREPS Guangzhou (60%) - AVIAREPS Osaka (60%) - AVIAREPS Thailand (100%) - AVIAREPS Finland (100%) - Aviatourism Espana S.L. - Air Services Munchen - AVIAREPS Tourism GmbH - AVIAREPS Tourism Niederlande (95%) - Avianet Munchen (100%) - Tourism srl + srl Adam - AVIAREPS branch office Russland - Moskau (100%) - AVIAREPS branch office Russland - St. Petersburg (100%) - AVIAREPS branch office Russland - Kazan (100%) - AVIAREPS s.p.zoo Polen - AVIAREPS branch office Ukraine (100%) - AVIAREPS Malaysia - AVIAREPS Colombia SAS - AVIAREPS Brasilien (50% AVIAREPS AG; 50% Avianet GmbH) - AVIAREPS Argentinien (70% AVIAREPS AG; 30% Avianet GmbH) - AVIAREPS K.K. (60%) Tokyo, Japan Munchen, 16. September 2019 Seite 4 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscox.de Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt Hiscox SA ist im Registre du Commerce at des Soci6t6s (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, Grollherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojade (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. EA C')I(p HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 - AVIAREPS Baltikum (30%), Tallinn - AVIAWORLD LLC (50%), New York - AVIAREPS Tortola, British Virgin Islands (60 %) - AVIAREPS Tokyo, Japan (60%) - AVIAREPS branch office Shanghai (60%) - AVIAREPS branch office Beijing (60%) - AVIAREPS branch office Seoul (60%) - AVIAREPS branch office Dubai (60%) - AVIAREPS branch office Taipei(60%) - AVIAREPS (Pty) Ltd. Sydney (60%) - AVIAREPS PTE Singapore (60%) - AVIAREPS Marketing Garden Guangzhou - AVIAREPS - Aviation Tourism & Travel Marketing Ltd., Mumbai (India) - Maro and Partner GmbH, Jospehspitalstrage 15, 80331 Munchen - AVIAREPS UK Holdings Ltd. - AVIAREPS UK Ltd. - AVIAREPS Portugal Sucrusal - AVIAREPS Thailand Holding - AVIAREPS Marketing Garden Holding - AVIAREPS Tunesia Sarl - AVIAREPS Almaty LLP - AVIAHOLIDAYS LLC Ukraine - AVIAREPS Philippines Inc. - AVIAREPS LLC Azerbaijan III. BEDINGUNGS- UND SUMMEN-DIFFERENZDECKUNG / DIFFERENCE IN CONDITIONS AND DIFFERENCE IN LIMITS (DIC/DIL)—Ausland Fur mitversicherte Tochtergesellschaften and Niederlassungen im Ausland besteht Versicherungsschutz aus diesem Versicherungsvertrag, soweit durch die im Ausland bestehenden anderen Versicherungsvertrage aufgrund des Umfangs des Versicherungsschutzes oder der Hohe der vereinbarten Versicherungssummen kein Versicherungsschutz besteht. Voraussetzung hierfur ist, dass fur die auRerhalb des europaischen Wirtschaftsraumes gelegenen mitversicherten Tochtergesellschaften and Niederlassungen eine Betriebshaftpflichtversicherung fur Personen- and Sachschaden mit einer Versicherungssumme von mindestens 1.000.000 EUR Oder USD besteht. Die vereinbarten Selbstbeteiligungen dieses Vertrages kommen nur zur Anwendung, soweit die in den anderen Versicherungsvertragen vereinbarten Selbstbeteiligungen niedriger sind, als die in diesem Versicherungsvertrag vereinbarten Selbstbeteiligungen. Kein Versicherungsschutz besteht, soweit keine Leistungspflicht wegen Obliegenheitsverletzung aus anderen Versicherungsvertragen besteht. IV. NON-ADMITTED-KLAUSEL Dieser Versicherungsvertrag, der deutschem Recht unterliegt, wurde zwischen dem Versicherungsnehmer and dem Versicherer in der Bundesrepublik Deutschland verhandelt and Munchen, 16. September 2019 Seite 5 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 Munchen F +49 (0)89 54 58 01 199 Hauptbevollmilichtigter Deutschland E hiscox info@hiscox.de Robert Dietrich Amtsgericht Munchen HRB 238125 www.hiscox cle Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grollherzogtums Luxemburg unter der Nummer B217018 eingetragen Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F Kennedy, 1855, Luxemburg, GroRherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephane Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas Hurlimann, Victor van der Kwast, Ben Walter ;?�00 HISCOX VERSICHERUNGSSCHEIN Vermogensschaden- and Betriebs-Haftpflichtversicherung Nr.: HV.VSH.6124273 abgeschlossen. Der Versicherer ist zum Abschluss von Versicherungsvertragen in der Bundesrepublik Deutschland berechtigt. Der Versicherungsnehmer bestatigt, dass der Versicherer das Angebot zum Abschluss des Versicherungsvertrags ausschlieglich innerhalb der Bundesrepublik Deutschland abgegeben hat. Der Versicherer weist darauf hin, dass Zahlungen des Versicherers aus diesem Vertrag ausschlieglich in der Bundesrepublik Deutschland erbracht werden. Der Versicherungsnehmer ist dafOr verantwortlich, dass alle im Ausland anfallenden Steuern direkt durch den Versicherungsnehmer an die im jeweiligen Land zustandige Behorde abgef0hrt werden. Die Non-Admitted-Klausel findet keine Anwendung fur Tochtergesellschaften and Niederlassungen in den Landern des Europaischen Wirtschaftsraums. V. EPLI RISIKOAUSSCHLUSS Kein Versicherungsschutz wird gewahrt fur Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses. ABWEICHENDER SELBSTBEHALT FOR SACHSCHADEN Abweichend vom in dieser Police genannten Selbstbehalt fur Sachschaden, gilt fur Sachschaden durch mitversicherte Tochtergesellschaften mit Sitz in der Bundesrepublik Deutschland ein Selbstbehalt von 500 EUR vereinbart. RXUMLICHER GELTUNGSBEREICH USA / KANADA 1. In Erweiterung der vereinbarten Versicherungsbedingungen besteht Versicherungsschutz auch fur Anspruche, die vor Gerichten der USA oder Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen. 2. In Erganzung der vereinbarten Versicherungsbedingungen wird kein Versicherungsschutz gewahrt fO r - Anspruche wegen der Diskriminierung oder Belastigung von Personen wahrend der Aufnahme, des Bestehens oder der Beendigung eines Arbeitsverhaltnisses; 3. Der Mindestselbstbehalt fur Anspruche, die vor Gerichten der USA cider Kanadas geltend gemacht werden oder auf der Verletzung des Rechts dieser Staaten beruhen, betragt € 15.000. 4. Soweit Anspruche vor Gerichten der USA oder Kanadas geltend gemacht werden, werden die dadurch entstehenden Kosten auf die vereinbarte Versicherungssumme oder Entschadigungsgrenze angerechnet. Munchen, 16. September 2019 Seite 6 von 6 Hiscox SA Adresse ArnulfstraRe 31 T +49 (0)89 54 58 01 100 Niederlassung fur Deutschland 80636 MOnchen F +49 (0)89 54 58 01 199 Hauptbevollmachtigter Deutschland E hiscox.info@hiscoxde Robert Dietrich Amtsgericht MOnchen HRB 238125 www.hiscox.de Hiscox SA ist eine in Luxemburg zugelassene Versicherungsgesellschaft, die der Aufsicht des Commissariat aux Assurances (CAA) unterliegt. Hiscox SA ist im Registre du Commerce et des Societes (Handelsregister) des Grogherzogtums Luxemburg unter der Nummer B217018 eingetragen. Ladungsfahige Anschrift des Hauptsitzes der Hiscox SA: 35 F Avenue John F. Kennedy, 1855, Luxemburg, GroGherzogtum Luxemburg. Mitglieder des Verwaltungsrats: Bronislaw Edmund Masojada (Vorsitzender), Stephens Marc Charles Flaquet, Hamayou Akbar Hussain, Andrea Schmid, Thomas HOrlimann, Victor van der Kwast, Ben Walter. Ermai I : larhara.ffanr�r�}ol] i*xa�kul[}1.Mxv Tcicphunc' 239.252.8998 Ad dead um I D;&Ie: August 3, 2020 From: D&rbm ],arncc, Procumm mt Stratagis# lntcusted Bidders Subjcri; Addendum # 1 Solicitation N 20-777£5 1 Atin Arnudj;an Tourism Rcpn. rktalion The following clariticalioris am issued as an adds-ndum identifying the likliowing rlarification to the scope of work, rzLmVs, deletions, or additions to the original solicitation dcx;ument for the rcferen"d soliciation_ Chanct 1' 111d LIDUC Date" was inadv rtLntly left blank on Solicitation, Ylcw%c set updated Wicitaton_ 14-7776 Sol Wtation Addendum 1 you rcquir iTonaWnffbmiation plw.R-w post aqucstionon our Bid Sync�v4vvw_hid OTt1 bidding platForm under the u)]ieitation feu this pr-�j"t. Please sign below and relura a copy of this Addendum with your subtaittal Ivor the above referenced solicitation. (Si AVIAIRCPS i4 uxicx) (Nwrc of Firm) Aug 6�2 0 Daft -!� �COWUY Senioes ❑r twn Pieare WO Scrw-ce Date: August 5, 20 Email; I arbara_l.un��.!c c� llicr wuntyf]- u 'I'c:lc pbonc : 239.252, 8998 ADDENDUM # 2 From: Barbara 1-=e. Prixurement Strategist To: ]nteres1w lWders Subject: Addendum 9 20-7776 — Latin America Tourism RepmsmWion This Addcndum hat been issued for the following i1c rms identifying clarifications, changes, deletions, anchor additions to the sc upc; of work, solicitation douumcnts anLVor bid schedule for the above rckrenced solici#ftiow The ",Question and Answer" period has been extended l0m '_�.:. '1020 r ti 9.00 p...... [„: Augmst 7_ 2020 rii 5--06 mm�m The "Bid End hate" has k%:n exunded from AwCUSP, 3-,00 pm to-. ALLgest 14, 2d201 3:00 gm If you require additiowl infonnattion please post a slot. ion on our [lid Sync {www.bid. v.coom bidding platform un{iur the solicitation for this project. Pleaw sign below and relura a copy -of this Addendum with vour submittal for the above referenced solicitation. (Signature) AV1Alt PS ML:)Ljco ain4 of Firm) Date Atig 6" 2020