Agenda 10/08/2019 Item #16D 4 (RFP #19-7537 w/Quest Corp of America, Inc.)10/08/2019
EXECUTIVE SUMMARY
Recommendation to award an Agreement in response to Request for Proposal No. 19 -7537,
“Affordable Housing Marketing Outreach Campaign,” to Quest Corporation of America, Inc., and
authorize the Chairman to sign the attached agreement ( Fiscal Impact $80,000).
OBJECTIVE: To provide a creative, positive public engagement and educate and inform the public on
housing and housing affordability issues in Collier County.
CONSIDERATIONS: In early 2017, the Urban Land Institute (“ULI”) performed a panel review of the
housing situation in Collier County. Among its conclusions is that the County should reframe its view of
housing to better meet the needs of the forty percent (40%) of the population (58,685 households) already
residing here that spend more than what is affordable on housing.
Based on several recommendations from the ULI, staff developed a Community Housing Plan, which the
Board approved on October 25, 2017 (Agenda Item #11A). One of the recommendations from the ULI
was to develop an affordable Housing Marketing Outreach Campaign.
On April 10, 2018 the Board approved the implementation of several Community Housing Plan initiatives
(Agenda Item # 11A), including the allocation of $80,000 in funding for the “Housing that is Affordab le
marketing, public relations, and communication plan.”
The plan will aim to educate the public on the issues of housing affordability in Collier County, as well as
provide a one-stop shop for housing information and resources for developers and the public.
On March 1, 2019, the Procurement Services Division released Request for Proposal (“RFP”) No. 19 -
7537 to 10,634 firms for the “Affordable Housing Marketing Outreach Campaign” project. A total of
10,634 interested firms downloaded the bid package, and staff received four (4) proposals by the April 29,
2019 deadline.
A selection committee convened on June 6, 2019, to score the proposals as outlined in the solicitation
grading criteria. Upon review of the scores, the Procurement staff determined that there were
discrepancies in the application of the criteria and the selection committee re-convened on July 15, 2019,
to address those issues. After further review, the final ranking remained the same, with Quest Corporation
of America, Inc., ranked number 1 as shown in the below chart.
Company Name City County State Final
Ranking
Quest Corporation of America, Inc. Land O’
Lakes
Pasco FL 1
C2 Communications, LLC Naples Collier FL 2
Greenfield Advertising Group, Inc.
d/b/a Greenfield Media & Marketing
Fort Myers Lee FL 3
ADG Strategy Group, Inc. Cooper City Broward FL 4
The Community and Human Services Division recommends that the Board award RFP No. 19-7537 to
Quest Corporation of America, Inc., and direct staff to work with that firm to develop a marketing and
outreach strategic campaign.
FISCAL IMPACT: Marketing Outreach funds in the amount of $80,000 is available in the Affordable
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10/08/2019
Housing Fund (116), Project 50137.
GROWTH MANAGEMENT IMPACT: There is no impact to the Growth Management Plan with this
Executive Summary.
LEGAL CONSIDERATIONS: This Item is approved as to form and legality and requires majority vote
for Board approval. -SRT
RECOMMENDATION: To award an Agreement for Request for Proposal No. 19-7537, “Affordable
Housing Marketing Outreach Campaign,” to Quest Corporation of America, Inc., and authorize the
Chairman to execute the attached Agreement.
Prepared By: Hilary Halford, Sr. Grant & Housing Coordinator, Community & Human Services Division
ATTACHMENT(S)
1. 19-7537_RFP_Solicitation (published) (PDF)
2. [LINKED] 19-7537 Quest_Proposal (PDF)
3. 19-7537 NORA_Executed (PDF)
4. 19-7537 Final Rank 7-15-19 (PDF)
5. 19-7537 Quest Corp of America_Insurance_8-28-19 (PDF)
6. 19-7537 Quest Corp of America_Contract_VendorSigned (PDF)
7. Back up- Housing Plan Step #2 Executive Summary 4-10-18 BCC Mtg (PDF)
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COLLIER COUNTY
Board of County Commissioners
Item Number: 16.D.4
Doc ID: 9285
Item Summary: Recommendation to award an Agreement for Request for Proposal No. 19 -7537,
“Affordable Housing Marketing Outreach Campaign,” to Quest Corporation of America, Inc., and
authorize the Chairman to sign the attached agreement. (Fiscal Impact $80,000)
Meeting Date: 10/08/2019
Prepared by:
Title: – Community & Human Services
Name: Hilary Halford
06/17/2019 10:22 AM
Submitted by:
Title: Manager - Federal/State Grants Operation – Community & Human Services
Name: Kristi Sonntag
06/17/2019 10:22 AM
Approved By:
Review:
Community & Human Services Cormac Giblin Additional Reviewer Completed 06/17/2019 10:41 AM
Community & Human Services Akiko Woods Additional Reviewer Completed 07/19/2019 3:50 PM
Community & Human Services Maggie Lopez Additional Reviewer Completed 08/12/2019 3:33 PM
Procurement Services Opal Vann Level 1 Purchasing Gatekeeper Completed 09/04/2019 8:21 AM
Procurement Services Barbara Lance Additional Reviewer Completed 09/04/2019 8:44 AM
Procurement Services Evelyn Colon Additional Reviewer Completed 09/05/2019 12:17 PM
Procurement Services Ted Coyman Additional Reviewer Completed 09/05/2019 2:54 PM
County Attorney's Office Sandra Herrera Additional Reviewer Completed 09/10/2019 2:28 PM
Community & Human Services Kristi Sonntag CHS Review Completed 09/17/2019 1:27 PM
Public Services Department Kimberley Grant Level 1 Reviewer Completed 09/17/2019 4:44 PM
Public Services Department Todd Henry Level 1 Division Reviewer Completed 09/18/2019 10:03 AM
County Attorney's Office Todd Henry Level 2 Attorney of Record Review Skipped 09/18/2019 3:53 PM
Public Services Department Steve Carnell Level 2 Division Administrator Review Completed 09/24/2019 2:32 PM
County Attorney's Office Scott Teach Additional Reviewer Completed 09/26/2019 9:24 AM
Office of Management and Budget Laura Wells Level 3 OMB Gatekeeper Review Completed 09/26/2019 10:27 AM
County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 09/26/2019 10:57 AM
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Grants Therese Stanley Additional Reviewer Completed 09/27/2019 12:40 PM
County Manager's Office Nick Casalanguida Level 4 County Manager Review Completed 09/29/2019 5:46 PM
Board of County Commissioners MaryJo Brock Meeting Pending 10/08/2019 9:00 AM
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COLLIER COUNTY
BOARD OF COUNTY COMMISSIONERS
REQUEST FOR PROPOSAL (RFP)
FOR
Affordable Housing Marketing Outreach Campaign
SOLICITATION NO.: 19-7537
BARBARA LANCE, PROCUREMENT STRATEGIST
PROCUREMENT SERVICES DIVISION
3295 TAMIAMI TRAIL EAST, BLDG C-2
NAPLES, FLORIDA 34112
TELEPHONE: (239) 252-8998
Barbara.Lance@colliercountyfl.gov (Email)
This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations
to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any
subsequent award, or any other legal remedies available to the Collier County Government.
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SOLICITATION PUBLIC NOTICE
REQUEST FOR PROPOSAL (RFP)
NUMBER:
19-7537
PROJECT TITLE: Affordable Housing Marketing Outreach Campaign
PRE-PROPOSAL CONFERENCE March 18, 2019 @ 2 pm
LOCATION: PROCUREMENT SERVICES DIVISION, CONFERENCE ROOM A, 3295
TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112
DUE DATE: April 15, 2019
PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION
3295 TAMIAMI TRAIL EAST, BLDG C-2
NAPLES, FL 34112
All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System:
https://www.bidsync.com/bidsync-cas/
INTRODUCTION
As requested by the Community & Human Services Division (hereinafter, the “Division”), the Collier County Board of County
Commissioners Procurement Services Division (hereinafter, “County”) has issued this Request for P roposal (hereinafter, “RFP”)
with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and
specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work
stated.
The results of this solicitation may be used by other County departments once awarded according to the Board of County
Commissioners Procurement Ordinance.
Historically, the Community and Human Services Division has not spent any funding for marketing and outreach, the Division
currently has an annual spend of $80,000; however, this may not be indicative of future buying patterns.
BACKGROUND
The purpose of the Affordable Housing Marketing & Outreach Campaign is to create positive public engagement, educate, and
inform the public on housing and housing affordability issues within Collier County. Housing staff would be the trusted and
definitive resource on housing affordability information within the community. The objective is to develop and present a cohesive
message across various formats via a strategic Marketing & Outreach Campaign.
TERM OF CONTRACT
The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2), one (1) year renewal options. Prices
shall remain firm for the initial term of this contract.
Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure.
The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in
this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written n otice
of the County's intention to extend the Agreement term not less than ten (10) days pri or to the end of the Agreement term then in
effect.
All goods are FOB destination and must be suitably packed and prepared to secure the lowest transportation rates and to
comply with all carrier regulations. Risk of loss of any goods sold hereunder shal l transfer to the COUNTY at the time and
place of delivery; provided that risk of loss prior to actual receipt of the goods by the COUNTY nonetheless remain with
VENDOR.
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DETAILED SCOPE OF WORK
The following outlines the steps and actions needed to properly focus and disseminate the affordable housing message throughout
the county.
The prospective vendor should be able to d evelop a twelve (12)-month full service Marketing and Outreach Campaign to include
but not limited to:
1. A new web site, in both English and Spanish, separate from the County’s which focuses solely on housing.
A. It should be interactive with the following:
a. Renters side should provide:
i. Current rental inventory map that highlights units considered affordable including rental
rates.
ii. Contact information for various affordable housing developments.
iii. Affordability/household income calculator.
b. Home Buyers side should provide:
i. List of developments with affordable incentives and necessary information on each
development and incentive qualification criteria.
ii. Calculator for user to determine household income, buying power, and to illustrate where
they fit within the Area Median Income (AMI) strata of the area.
iii. Provide household demographic forms needed for income certification along with the
instructions on how to obtain an income qualification certificate recognized in the local
market.
iv. Website should interface with Neighborly Software for statistical and information
tracking.
B. The website should be designed ADA compliant with all necessary adaptations and with consideration
to inhouse editing and updating.
C. E-Mail information campaign
2. A print campaign, in both English and Spanish, which could include, but not limited to, a combination of the
following:
A. Scheduled educational/informative Opinion (OP)/Editorial (ED) pieces in the Naples Daily News.
B. Additional OP/ED pieces to address controversy as the issues arise.
C. Regular BCC educational memos on various housing affordability topics.
D. Produce Feature Articles (human interest stories) which promote affordable housing.
E. Other print material suggestions are welcomed.
3. A radio/television/social media campaign, in both English and Spanish, to include but not limited to:
A. Collier TV spots
B. Public Service Announcements to be shown on local Television.
C. Contribute articles to the Collier County Facebook Page and submit Twitter calls
D. Schedule and orchestrate community forums which provide opportunities for positive affordable
housing conversations among all Collier County residents.
4. Develop a 20-year anniversary Community & Human Services commemorative bound print piece, in both English
and Spanish, that will highlight the history to include but not limited to the following:
A. How the various programs came into being.
B. How many have been served over the years in each program.
C. Breakdown of fund expenditures over the years.
D. Highlight affordable housing developments created within Collier County using the various funds.
**An example of the type of finished product being sought will be available at the Pre-Proposal Meeting.
5. Prepare press releases as needed and coordinate with the Public Information Office (PIO) as required.
6. Cost of producing Broadcasting PSA (Public Service Announcement) Spots
REQUEST FOR PROPOSAL (RFP) PROCESS
1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for
Development of Shortlist, which will be the basis for short-listing firms.
The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and
scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked
firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations
to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be
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developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the
Board of County Commissioners.
1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process.
1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability,
staffing and organizational structure.
1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct
discussions with the Selection Committee to clarify questions and concerns before providing a final rank.
1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying
questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer.
1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top-ranked firm, negotiations
with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be
successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations
shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals
in the best interest of the COUNTY.
RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST:
1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY’S Selection Committee to score
each proposal. Proposers are encouraged to keep their submittals concise and provide a small sample of no more than four
(4) pieces of prior work produced. Proposals must address the following criteria:
Evaluation Criteria Maximum Points
1. Cover Letter / Management Summary 5 Points
2. Certified Minority Business Enterprise 5 Points
3. Detailed Marketing/Outreach Plan (as outlined above in the scope of work 1-6) 30 Points
4. Cost of Services to the County 20 Points
5. Experience and Capacity of the Firm 20 Points
6. Specialized Expertise of Team Members 10 Points
7. Local Vendor Preference 10 Points
TOTAL POSSIBLE POINTS 100 Points
Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work
previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four
(24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County’s financial system
of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the
Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on
random selection by the Procurement Services Director before at least three (3) wi tnesses.
----------------------------------------------------------------------------------------------------------------------------------------------------------
Each criterion and methodology for scoring is further described below.
***Proposals must be assembled, at minimum, in the order of the Evaluation Criteria listed or your
proposal may be deemed non-responsive***
EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available)
Provide a cover letter, signed by an authorized officer of the firm, indicating the underlying philosophy of the firm in
providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact
person(s) concerning proposal. Submission of a signed Proposal is Vendor's certification that the Vendor will accept any
awards as a result of this RFP.
EVALUATION CRITERIA NO. 2: CERTIFIED MINORITY BUSINESS ENTERPRISE (5 Total Points Available)
Submit certification with the Florida Department of Management Service, Office of Supplier Diversity as a Certified
Minority Business Enterprise.
EVALUATION CRITERIA NO. 3: DETAILED MARKETING/OUTREACH PLAN (30Total Points Available)
In this tab, include but not limited to: Detailed plan of approach (including major tasks and sub -tasks) for all items/activities
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listed within the Scope of Work.
• Detailed time line for completion of the project and all associated items/activities as listed in the above scope of
work.
• Describe how the Affordable Housing Marketing and Outreach Campaign will link with other
agencies/organizations (i.e. Collier County Housing Authority, NABOR, Chamber, business specific
organizations, etc.)
• Describe your approach in marketing to audiences in multiple languages and how you plan to reach specific
niche groups such as seniors, disabled, veterans, and NIMBY proponents.
• Include with the Marketing/Outreach Plan or as an attachment, 3-9 samples of work consistent with items
requested within the scope of work.
EVALUATION CRITERIA NO. 4: COST OF SERVICES TO THE COUNTY BUDGET (20 Total Points Available)
In this tab, include but not limited to:
• Items 1-3, 5 and 6 - Provide an hourly rate for each Marketing item (found under the “Detailed Scope of
Work”)
• Item 4 - Provide a unit price for the price break quantities: 500, 1,000, 5,000
The Cost of Services will be scored using the following methodology:
The greatest number of points allowed in this criterion will be awarded to the vendor who has the lowest cost.
The next lowest cost will be divided by the lowest cost which will then be multiplied by criteria points to determine
the vendor’s points awarded.
Each subsequent vendor’s point score will be calculated in the same manner.
For illustrative purposes only:
Vendor Name Hourly Rate Points Awarded
Vendor ABC $100.00 20
Vendor DEF $110.00 18
Vendor GHI $135.00 15
Initial pricing is for grading purposes and are subject to change during negotiations with the selected vendor.
EVALUATION CRITERIA NO. 5: EXPERIENCE AND CAPACITY OF THE FIRM (20 Total Points Available)
In this tab, include but not limited to:
• Provide information that documents your firm’s and subcontractors’ qualifications to produce the required
deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in
providing the required services.
• Describe the various team members’ successful experience in working with one another on previous projects.
The County requires that the vendor submits five (5) completed reference forms from clients (within the last 5 years)
with Marketing related activities, preferably in the area of housing. Of those five (5) references, two (2) must be from
governmental entities within the last two (2) years. The vendor shall possess experience in developing and facilitating
community forums. Provide information on the projects completed by the vendor that best represent projects of similar
size, scope and complexity of this project using the reference form provided. Vendors may include two (2) additional pages
for each project to illustrate aspects of the completed project that provides the information to assess the experience of the
Proposer on relevant project work.
EVALUATION CRITERIA NO. 6: SPECIALIZED EXPERTISE OF TEAM MEMBERS (10 Total Points
Available)
In this tab, include but not limited to:
• Description of the proposed contract team and the role to be played by each member of the team.
• Attach brief resumes of all proposed project team members who will be involved in the management of the total
package of services, as well as the delivery of specific services.
• Attach resumes of any sub-vendors and attach letters of intent from stated sub-vendors must be included with
proposal submission.
EVALUATION CRITERIA NO. 7: LOCAL VENDOR PREFERENCE (10 Total Points Available)
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Local business is defined as the vendor having a current Business Tax Receipt issued by the Collier or Lee County Tax
Collector prior to proposal submission to do business within Collier County, and that identifies the business with a permanent
physical business address located within the limits of Collier or Lee County from which the vendor’s staff operates and
performs business in an area zoned for the conduct of such business.
VENDOR CHECKLIST
***Vendor should check off each of the following items as the necessary action is completed (please see, Form 2: Vendor Check
List):
The Solicitation Submittal has been signed.
The Solicitation Pricing Document (Bid Schedule/Quote Schedule/Proposal Pricing/etc.) has been completed and attached.
All applicable forms have been signed and included, along with licenses to complete the requirements of the project.
Any addenda have been signed and included.
Affidavit for Claiming Status as a Local Business, if applicable.
Division of Corporations - Florida Department of State – http://dos.myflorida.com/sunbiz/ (If work performed in the State).
E-Verify/Immigration Affidavit (Memorandum of Understanding).
Insurance Certificate showing Board of County Commissioners as an additional insured
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QUEST CORPORATION OF AMERICA
®
RFP NO.: 19-7537
April 29, 2019
Local address:
4915 Rattle Snack Hammock Road, Suite 305
Naples, FL 34113
Quest Corporation of America, Inc.
17220 Camelot Court, Land O’ Lakes, FL 34638
Affordable Housing Marketing
Outreach Campaign
Procurement Services Division
3295 Tamiami Trail East, Building C-2, Naples, Florida 34112
Attention: Barbara Lance, Procurement Strategist
Contact: Diane Hackney | Diane.Hackney@QCAusa.com | 866.662.6273
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 2
03
5
9
19
21
26
46
48
Cover Letter /
Management Summary
Forms
Certified Minority
Business Enterprise
Cost of Services to the County
Detailed Marketing/Outreach Plan
Experience and Capacity of the Firm
Specialized Expertise of
Team Members
Local Vendor Preference
Table Of Contents
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 3
Cover Letter / Management Summary
Ms. Barbara Lance, Procurement StrategistCollier County Procurement Services Division3295 Tamiami Trail East, Building C-2Naples, FL 34112
RE: Collier County Affordable Housing Marketing Outreach Campaign – Solicitation No. 19-7537
Dear Ms. Lance: Quest Corporation of America (Quest) is excited to submit this proposal in response to Request for Proposal (RFP) 19-7537, Collier County Affordable Housing Marketing Outreach Campaign. Headquartered in Land O’Lakes, Florida with an experienced project team that lives and works in Collier County, Quest is a full-service creative and communications firm providing marketing, branding, public and media relations, social media, community and business outreach, advertising, website development, and graphic design to an ever-growing client base.
PurposeWe understand the Collier County Community & Human Services Division is a vast operation that addresses affordable housing and social services, which includes, in part, serving the County’s low and moderate income residents by assisting with affordable home ownership and other housing opportunities. Deeply rooted both personally and professionally, our highly-qualified team is well-suited and prepared to help you create positive public engagement and provide education to all stakeholders on housing and housing affordability within Collier County, making the housing staff the trusted, definitive resource on all facets of this important topic.
Quest and your project teamEntering its 25th year in business, Quest is a certified Disadvantaged Business Enterprise (DBE) / Small Business Enterprise (SBE) and Woman-owned Enterprise (WMBE) firm in Florida. Quest and its associates are committed to serving government, state, and municipal clients. Our dedicated “boots on the ground” communications professionals who live in Collier County, one of whom is bilingual, have comprehensive marketing experience working with municipalities and counties throughout Southwest Florida. They are also former print and television news journalists who leverage their writing abilities and media connections to create, pitch, and market to audiences through traditional media, social media, and community outreach. In addition, our broader team includes quality control, a creative services manager, graphic designers, a website manager, copywriters, social media specialists, and other support staff who stand ready to work hand-in-hand with you from concept through production, implementation, and maintenance of your marketing campaign. Quest also has nearly 70 associates strategically positioned around Florida who are able to mobilize quickly to support the Division and its staff, when needed. We have extensive experience on both task-driven and service-drive contracts.
Relevant experience Quest has years of experience successfully communicating and marketing community issues to interested and impacted stakeholders. This includes our work with the Pinellas County Housing Authority and Tampa Housing Authority. Quest’s efforts with these partnerships included coordinating public outreach and community events, facilitating media relations, crisis communications, crafting and designing positive messaging and collateral, content design, and administering web support for various programs and initiatives, among other tasks. We also currently serve the Florida Department of Veterans’ Affairs (FDVA) by providing ongoing media outreach and branding awareness, social media and website content, and online and print collateral design and production.
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 4
As a result of our wide-range of marketing experience regarding community issues, we thoroughly understand the importance of working with extra care and sensitivity when communicating with and about minority communities. Utilizing our diverse team, this is demonstrated in our work with various housing authorities throughout the state, including the Tampa Housing Authority, where we helped residents in the Authority’s Robles Park Community learn new skills to find jobs through the Quest-created program, Roads to Jobs Life Skills for Construction Careers. Through this program, we help jobseekers from typically underserved communities learn the tools they need to find and maintain careers in the construction industry by attending a series of courses we hosted in the communities. Quest coordinates and facilitates meetings in English, Spanish, and Creole in locations where minority populations already gather as well as creates study and marketing materials in multiple languages.
Our commitment to you We believe in working with complete transparency and commit to providing you with high-quality, low-cost marketing strategies and options that generate the highest return on investment for you. Our communications team is prepared to provide you with a comprehensive marketing and outreach campaign, which includes: a new website, print campaign, radio/television/social media campaign, press releases, community outreach events, broadcast PSAs, and a 20-year anniversary commemorative bound print piece, highlighting various affordable housing programs, developments created in the past two decades, and a breakdown of financial expenditures, among other topics.
We will work cooperatively with your staff to facilitate and initiate dialogue between the government and community with the goal to increase support, understanding, and utilization of the affordable housing program. We understand the delicate nature of this topic and believe that with the proper messaging and action items, support and positive perception of affordable housing can be achieved.
Thank you for your consideration of our proposal. We are ready and committed to provide you with the excellent service our clients have come to expect from Quest.
Sincerely,
Diane Hackney, Assistant Vice President / Corporate Officer
866.662.6273
Diane.Hackney@QCAusa.com
Quest Corporation of America, Inc.
CERTIFIED MINORITY BUSINESS ENTERPRISE
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 6
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 7
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 8
DETAILED MARKETING / OUTREACH PLAN
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 10
Detailed Marketing / Outreach Plan
DEMONSTRATED UNDERSTANDING
Quest understands and greatly respects the mission of the Collier County Community & Human Services Division to serve the County’s low and moderate income residents, in part, by assisting with affordable home opportunities for all who qualify. We also recognize the unique nature associated with marketing a community issue like affordable housing. Though much of Collier County is affluent, statistics show that 33% of residents are living in poverty and struggle to meet basic needs.
The goal of this marketing plan is to educate the public about affordable housing and shift the perception into a positive light. Whether it be a senior citizen, veteran, or middle-class family on a fixed income, providing and maintaining safe, decent housing is an important piece of the puzzle to sustaining diverse, thriving communities.
NICHE MARKETING APPROACH
Multi-Language Communities
Our all-encompassing marketing efforts will focus on enhancing relationships with the surrounding community, stakeholders, media, and residents. This includes creating all deliverables, including a new website, fliers, and other collateral, in Spanish and other languages. Our team has multiple professionals fluent in Spanish who will assist in grassroots outreach in Hispanic communities as well support partnership efforts among Hispanic businesses, organizations, and media. Quest will also utilize its resources in the above marketing efforts via other languages, as needed.
Specialized Groups, Agencies, and Organizations
We will reach specific niche groups, such as seniors, the disabled, veterans, and NIMBY proponents by fostering relationships with relevant local organizations, HOAs, and community groups that can help share our message through their channels, including social media, newsletters, and more. We will also work with other agencies and organizations, including the Collier County Housing Authority, NABOR, Chamber of Commerce, and more to look for opportunities to participate in community events and speaking engagements to share positive messages on affordable housing. Additionally, we will create an advertising, social media, and media campaign that focuses on changing the perception of affordable housing by featuring compelling stories about lives changed and how the program benefits the wider community.
Quest will work as an extension of the Division staff to clarify program objectives for all marketing efforts, classify existing program successes and challenges, and further hone in on target audiences.
MARKETING AND OUTREACH PLAN
Quest has created a strategic marketing plan we believe can support the Division in furthering its mission surrounding affordable housing. Although this plan is our recommendation, we look forward to collaborating with the Division’s staff members to incorporate their feedback.
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 11
MEDIA / SOCIAL MEDIA / ONLINE
Facebook and Instagram
• Create Facebook and Instagram pages specifically for the Division’s affordable housing efforts using the name Housing Collier
• Produce organic posts (videos, photos, news articles, etc.) and paid ads promoting all aspects of affordable housing in Collier County
o Content should showcase a variety of fact-driven articles and stories, infographics to highlight important statistics, and feature stories/videos that show the faces of those who have benefitted from affordable housing (for example, a photo series on the faces of affordable housing, highlighting individuals, families, and their stories)
o Instagram Stories: select 3-5 people who has benefitted from affordable housing in Collier County and tell their personal story in a minute or less over the course of the campaign
o Facebook Live: partner with a local media outlet to host a short Facebook Live on affordable housing, address misconceptions, what people need to know, and why its important; additionally, produce Facebook Lives on any number of affordable housing topics on the Division’s platforms
• Work with Collier County and partner agencies to deliver pre-drafted content directly to them so they can easily share the information on their already-established channels
YouTube
• Create YouTube account using the name Housing Collier
• Share stories from clients who have benefitted from affordable housing, highlight various programs and resources available, feature a former NIMBY supporter who changed his/her mind and now supports affordable housing
• Create :8-:15 targeted advertisements
• Promote YouTube content on other social platforms
Twitter and LinkedIn
• Create Twitter and LinkedIn accounts using the name Housing Collier
• Create and share posts and content relevant to affordable housing
• Join in conversations about affordable housing by using hashtags like #affordablehousing
• Place ads that target tweets with relevant hashtags and users engaged in the affordable housing conversation
• Launch a Sponsored InMail LinkedIn campaign targeting specific job titles or companies in Southwest Florida with a message about affordable housing in Collier County
• Work with relevant businesses, organizations and partner agencies to deliver pre-drafted content directly to them so they can easily share the information on their already-established channels
Pandora, Local Radio, Podcasts
• Create :15-:30 hyper-targeted spot for each audience focusing on the message of affordable housing
• Pitch stories to popular podcasts relating to affordable housing (Ex., NALHFA Affordable Housing Podcast, Gulfshore Life, Strategic Housing, etc.)
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 12
Print
• Pitch timely stories to local newspapers, including a series on the affordable housing crisis in Collier County and efforts to overcome the stigma
• Write letters to the editor at select publications on relevant affordable housing topics, as needed
• Create targeted advertisements on interstate billboards, Collier Area Transit routes, and bus stops; provide flyers to churches, local universities, and partner agencies (also distribute materials electronically).
o Possible ad themes:
– “Priced out? We can help.”
– Choose three “faces” of affordable housing: a teacher who can’t make ends meet, a veteran on a fixed income, and a child whose family is constantly moving to a new apartment, which forces him to change schools frequently. Advertisements can be created around each of these real stories.
• Photo series: Work with a local photographer to capture photos and compelling stories of those who have benefitted from affordable housing. Print out photos and captions and display in select area of county government building or elsewhere for a set amount of time. Series could be called Faces of Affordable Housing.
Television
• :15-:30 ads on targeted television stations (focus should be on high-level messaging)
o Theme should remain consistent with print ad messaging
• Pitch timely stories to broadcast news outlets, including a series on the affordable housing crisis in Collier County and efforts to overcome the stigma
Email and Website
• Create a new website in English and Spanish, which will serve as a one-stop-shop for all things housing in Collier County
o Website could be www.HousingCollier.com and linked directly from the Division’s website
o Will contain clear, concise messaging, eye-catching graphics, and information for both renters and home buyers, including lists of developments with affordable housing, qualifications to apply, income calculators, latest news related to affordable housing, and resources to answer FAQs, particularly from NIMBY proponents
o Produce a short welcome video to “live” on the home page, which highlights Housing Collier, its goals, and resources
• Provide pre-drafted content to partner agencies and organizations to share through their enewsletters, website, etc.
GRASSROOTS / PARTNERSHIPS
• Partner with organizations like the Naples Area Board of Realtors, Collier County Chamber of Commerce, Habitat for Humanity, Southwest Florida Hispanic Chamber of Commerce, Wounded Warriers of Collier County, United Way, Community Foundation of Collier County, Education Foundation of Collier County, Meals of Hope, Big Brothers / Big Sisters, churches, and Collier County library system, among others
o Through each of these organizations, spread the positive message about affordable housing by looking for ways to actively engage with the community and stakeholders. This could include speaking at Lunch & Learns and writing relevant content to be shared in each agency’s e-newsletter and/or on social media platforms as well as setting up informational booths at community events as a way to show engagement and garner more awareness and support.
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 13
• Partner with industry-specific organizations like the Collier Building Industry Association (CBIA), Florida Home Builders Association (FHBA), and National Association of Home Builders
o Provide groups with information on affordable housing to include in their newsletters and on websites
o Seek opportunities to share messaging during agency meetings and networking events
• Look for opportunities to collaborate with local veterans’ organizations, senior centers, and disability support groups to inform them about affordable housing and resources available
• Host community meetings and/or provide collateral/information to select HOA outlets on affordable housing, what it means, and de-bunk preconceived ideas
• Participate in select community events and share the affordable housing message
ADDITIONAL
Collateral: Working with our in-house creative team, Quest will design and print all necessary collateral and design elements, which may include a new logo, fliers, business cards, and meeting presentation materials, among others. These can be used as the Division sees fit at various outreach activities and distributed to partners and the media.
Commemorative bound print piece: Highlight the 20-year anniversary successes of the Community and Human Services Division through a bound print piece in English and Spanish that showcases programs, people who have benefitted, a breakdown of fund expenditures, housing developments created thus far, and more.
PROJECT WORK PLAN & SCHEDULE
Quest will execute this marketing campaign in a series of phases. This work plan and schedule provides our recommendation, and we look forward to incorporating the Division’s feedback. It should be noted this plan is fluid, based on campaign needs.
Our first objective when starting a new contract is to make the transition as seamless and effortless as possible. We will conduct a kick off meeting with key staff members of the Division and Quest to introduce roles, establish communication protocols and processes, and discuss current hot items. This will ensure no items are delayed while we are in the startup process.
Simultaneously, we will conduct a communications audit to gain a better understanding of the Division’s current marketing, public relations, and advertising efforts. Once our team has finalized its audit and has established protocols, we will move forward with identification of current needs and opportunities to begin strategic planning. Quest will then work cooperatively with the Division’s staff to develop the marketing plan for the first year. This will include a media and social media campaign as well as a print and broadcast advertising plan. We will also begin the re-branding strategy, which includes development of a new website, logo, and name. We recommend calling the Division’s affordable housing program Housing Collier. This name, along with a newly designed logo, will be used on all internal and external collateral, on all social media channels, and in any other capacity deemed fit.
Kickoff meeting Communications audit
Strategic planning of media, social media, print and broadcast campaigns
Create new website, name and logo
MONTHS 1 THROUGH 3
Develop style guidelines and key messages
Develop stakeholder database
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We will develop style guidelines and key messages as it relates to affordable housing in Collier County, which can be used as general talking points for the media, to interested stakeholders, and in casual conversations. Cohesive messaging allows the Division to speak about affordable housing in a consistent “voice” to help the community better understand this important topic. Additionally, we will also begin development of a stakeholder and media database. During this period and throughout the life of the contract, the Collier County-based team from Quest will maintain the database and create updates, as needed.
Marketing a community issue like affordable housing requires strategic messaging. Ultimately, positive public perception is a powerful tool we can use to our advantage.
In order to help shift the affordable housing perception into a more favorable light, Quest will work with the Division’s staff to update and develop new marketing materials. Our Creative Services team can be called upon to design newsletters, ads, fliers, brochures, postcards, rack signs, signage, bus wraps, and graphic templates for internal and external communications.
During this time, we will officially activate the Division’s social media campaigns on the newly developed platforms on Facebook, Instagram, Twitter, LinkedIn, and YouTube. Content, which will include videos, photos, news articles, graphics, and more, will be both fluid and planned for each month through the end of the contract.
Finally, we will also connect with potential partner agencies / influencers and other groups to identify relevant community outreach activities that would be beneficial for the Division to participate in. Additionally, we will equip stakeholders and partner agencies/organizations with the proper messaging as well as share the Division’s relevant content with them to be promote on their own platforms.
The combination of new marketing materials, a logo, website, social media channels, talking points, and strategic partnerships will support our efforts to blanket the market with positive messaging about affordable housing.
Our associates are veterans at coordinating and promoting outreach efforts at community events. We will provide visibility for the Division at established community events, staff booths with interactive activities, and provide agency collaterals and other key messaging.
Quest will work with the Division’s team to establish a print and broadcast ad campaign, which will be seen and heard on various platforms throughout the community, including billboards and along popular bus routes; on radio, television, podcasts, and Pandora; and via grassroots “advertising” at churches, in HOA bulletins, and in partner agencies’ communications, among others. Quest’s experienced creative team will ensure ad products we produce are creative, dynamic, and effective.
Begin community outreach activities
Continue social media and media efforts
Develop and begin execution of print/broadcast advertising campaign/placements
Develop content for commemorative bound print piece
Develop plan for
Faces of Affordable
Housing photo series
MONTHS 7 THROUGH 9
Update and develop new marketing materials Update graphics Identify community outreach activities
Identify third-party influencer partnerships
MONTHS 4 THROUGH 6
Begin social media and media campaigns
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We will also begin developing and executing a plan for the Faces of Affordable Housing photo series and the Division’s 20-year anniversary commemorative bound print piece. Efforts will continue on all social media channels and with story pitches/placements at media outlets.
During the final quarter of the first year, community outreach activity efforts will continue. Quest will work with the Division staff to identify opportunities for pop-up booths and customer interaction at festivals, job fairs, community events, etc.
We will also print and begin distribution of the commemorative bound print piece and execute the set up and display of the Faces of Affordable Housing photo series. Efforts will continue on all social media channels and with story pitches/placements at media outlets.
Quest will work the Division to determine the effectiveness of the year-long marketing efforts to evaluate success, based on the Division’s mission to:
• Create positive public engagement and provide education and information to the public on housing and housing affordability issues within Collier County; and
• Develop and present and cohesive message across various formats via the marketing and outreach campaign.
Evaluation of success will be determined based on specific goals set at the beginning of the campaign by Quest and the Division staff. Quest will then use the information gathered over the course of the first year to build a comprehensive marketing plan for a possible second year extension to this contract.
RELEVANT EXPERIENCE
Over the years, Quest has become the “go-to” for the marketing and communication of issues and programs of public interest to the community and impacted stakeholders. Below is a listing of some of our relevant work.
Pinellas County / St. Pete Housing Authority
Served as an extension of the Authority’s staff to craft collateral content and design, facilitate media relations, branding, perform crisis communications (as needed), and coordinate community events to promote positive messaging of programs. Quest also promoted services for veterans and their families, launched a poster contest, and developed a media kit.
City of Tallahassee and Tallahassee-Leon County Planning Department
Supported public involvement and community outreach initiatives for the Blueprint Intergovernmental Agency, a program that ensures projects are planned on a community-wide basis to integrate greenways with roadways, mixed-use development with open space, and more. Quest provided community and stakeholder outreach, communications and collateral development (fliers, newsletters, inserts, mailers, community awareness plans, press releases), and interagency and special events coordination. Quest also planned and moderated public meetings and charettes as well as produced meeting materials and planned reports for the client.
Produce and begin distribution of commemorative bound print piece
Continue execution of community outreach activities
Continue print/broadcast advertising campaign
Continue social media and media efforts
MONTHS 10 THROUGH 12
Execute Faces of
Affordable Housing photo series Evaluation
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Tampa Housing Authority
Supported and led efforts to host FDOT’s Roads to Jobs Life Skills for Construction Careers course for residents in the Authority’s Robles Park Community, which included creating project and meeting collateral, conducting outreach to encourage the attendance for residents and impacted stakeholders, and all aspects of meeting execution. Participants learned skills and gained knowledge of the road construction industry to better prepare them to apply and interview for jobs.
Collier County Public Utilities Renewal (PUR) Program
Led and facilitated all aspects of community outreach for the program, which consists of a series of projects to repair and replace aging potable water, wastewater, and stormwater infrastructure in three communities within Collier County, necessary to ensure continued high quality and reliable utility services. Quest developed and maintains the project web page, www.collierpur.com, and designed public information materials, including fliers, brochures, and other collateral. Quest also executed neighborhood meetings to inform stakeholders about the project as well as conducted door-to-door outreach to support open, productive communication between stakeholders, organizations, property owners, and citizens.
New Town Success Zone
1401 Grunthal Street
Jacksonville, FL 32209
Dates & Times:
Tuesday and Thursday, March 26 and 28
9:30 a.m. to 12:30 p.m.
Must have valid Florida driver’s license and a three-year clean driving record.
Call New Town Success Zone at
(904) 470-8899 to register.
Register for free now!
Roads to Jobs Life Skills for Construction Careers Course
Get ready to be hired for one of the many jobs available with
Florida Department of Transportation contractors working on road
construction projects throughout the state of Florida. Receive
training in the following areas:
• Basic construction math
• Workplace communication and grammar
• Road construction terminology
• Safety practices and procedures
• Resume and application preparation
• Job interview preparation
Be referred to contractors hiring for road construction jobs
throughout Florida. You may even qualify for On-the-Job Training
to learn new skills and provide more job opportunities in the
construction industry.
The Roads to Jobs Life Skills for Construction Careers program is administered by Quest
Corporation of America on behalf of the Florida Department of Transportation.
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
Life Skills for Construction Careers
Life Skills for Construction Careers
Construction Careers Readiness
Construction Careers Readiness
READY TO WORK IN ROAD CONSTRUCTION
BUT NOT READY FOR A JOB INTERVIEW?
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 17
Florida Department of Veterans’ Affairs (FDVA)
Provide ongoing media outreach and branding awareness for FDVA through development of grassroots and innovative communication strategies; social media content research, development, and posting; and online and print collateral design and production. Quest also provides website content development, management, and maintenance to ensure the site remains fresh and useful.
FDOT and City of Sanford
Supported and led marketing and outreach on a project to reconfigure the Amtrak crossing in the historically African American community of Goldsboro. Quest created project collateral, website content, and conducted door to door outreach in the community to inform residents and stakeholders about the project and encourage attendance at community meeting.
City of Tampa
Supported the city in its efforts to revitalize a popular skate park in a historically African American community. Quest performed public outreach, developed meeting materials and collateral, and executed a public meeting.
FDOT OnBoard4Jobs
Serve as Construction Careers Consultant with a number of agencies, including prior work with the Tampa Housing Authority, to design and bring workforce training to often underserved and minority communities to help jobseekers find and maintain good jobs in the construction industry. Quest develops the course material, marketing collateral, and brings the classes into underserved communities where locals typically gather (community centers, libraries, etc.).
4ONBOARD JOBS
WE RECRUIT
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JOBS ARE
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OnBoard4Jobs.com OnBoard4Jobs@QCAusa.co
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Here’s How it WorksTHE PROGRAM
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Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 18
FDOT Anti-Litter Campaign
Supported public outreach efforts in Miami-Dade to emphasize the importance of promoting anti-litter education from an early age. Quest conceptualized the campaign, which launched at a family-friendly event with Earth-Day themed activities. The outreach included an anti-litter recyclable arts and crafts table for kids and an area where they could hopscotch to a trash can dressed up as “Mr. Bin” on their way to deposit trash. Quest also worked with major employers in the county to host educational seminars and informational booths and created an impactful PSA messaging from children reinforcing an anti-litter lifestyle.
Quest Quarterly Publication
Four times a year, Quest produces a multi-faceted publication highlighting the work we do with and for our clients. From concept to execution, our in-house team conceptualizes, designs, writes, and creates the publication, which is available on our website, www.qcausa.com, and in print. Quest distributes these publications in person and via email throughout the year to showcase our wide range of marketing and creative expertise as well as to shine the spotlight on the impactful and exciting work our clients are performing each and every day.
LITTERFREEDADEMIAMIKEEP OUR CITIES PRETTY
HELP KEEP OUR CITIES PRETTY
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COST OF SERVICES TO THE COUNTY BUDGET
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 20
Cost of Services to the County Budget
Scope item Cost
Item 1 – Website $85/hour
Item 2 – Print campaign $85/hour
Item 3 – Radio, television, social media campaign $85/hour
Item 4 – Commemorative bound print piece
5,000 copies, 8.5” x 11”, glossy • 12 pages: $2,936.80 • 20 pages: $4,486.50
10,000 copies, 8.5” x 11”, glossy • 12 pages: $4,969.40 • 20 pages: $7,740.50
Estimate from: The Print Shop Address: 2321 Davis Blvd., Naples, FL
Item 5 – Press releases $85/hour
Item 6 – Broadcast PSAs $85/hour
EXPERIENCE AND CAPACITY OF THE FIRM
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 22
Experience and Capacity of the Firm
PROVIDING RELIABLE SERVICES
Quest works smart. Our proposed team members have broad skills and experience allowing us to maximize efficiency and productivity. Our proposed project team has worked and is working successfully on a wide variety of projects. Their collaboration efforts involve designing and developing meaningful communications direct to stakeholders, website design and copy, teaming together to produce a strong showing at community outreach events, and conducting weekly meetings on tasks and projects to ensure all deadlines are met. At Quest, our people are out biggest asset for our clients. The team members selected to serve the Division are highly proficient and capable, both individually and as a team.
We recognize the most important aspect of 100% client satisfaction is often our ability to be responsive, available and flexible. Quest commits to strictly adhering to: • Established budgets, schedules, and deadlines • Established approval protocol • Regularly scheduled meetings and reviews • 24/7 availability• Regular performance reviews
MAINTAINING SCHEDULES
Quest uses a detailed project management schedule that tracks tasks, assigns personnel, monitors start and completion dates, and daily progress. During regular team meetings, the status of project activities are reviewed to ensure we are meeting the required deadlines and project priorities. Should schedule adjustments be required, Quest will immediately notify the Division personnel to develop a new plan.
CONTRACT MANAGEMENT
Quest’s contract management strategy is based on clearly defined roles and responsibilities, a deep understanding of our client’s needs and objectives, and a commitment to maintain open lines of communication to assure we are meeting your needs throughout the life of the contract. We are wholly committed members of your team and share your goals and values.
Quest’s project manager, local team, and corporate support team will be fully available to provide communications and marketing, copywriting, creative and outreach services, and website maintenance and development support. We will monitor tasks, costs, and associates on a daily basis. The leadership dedicated to the Division team commits to: • Identifying appropriate resources and personnel for each task • Providing a strong and experienced project manager • Maintaining a clear understanding of tasks and scope• Being available, flexible, and responsive • Adhering to approved budgets, deadlines, and schedules • Anticipating project and client needs • Following established reporting and approval protocol• Scheduling regular progress meetings and performance reviews
FINANCIAL STRENGTH
Quest Corporation of America, Inc. (QCA) certifies that we are financially stable and have the necessary resources, both human and financial, to provide services at the level required by the Tallahassee Housing Authority.
Each year QCA is audited by the Certified Public Accounting Firm of Ferlita, Walsh, Gonzalez & Rodriquez, PA. This independent firm audits in accordance with auditing standards contained in the Government Auditing Standards issued by the Comptroller General of the United States of America. A report is then submitted to the
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 23
Florida Department of Transportation to assure compliance of internal controls and compliance with laws and regulations. QCA’s monthly financial statements are also reviewed by a certified public accountant.
QCA has a banking relationship with Bank of America in which a line of credit is available, if needed. Annual revenues have held steady at $3.5 M over the past five (5) years.
EXPERIENCE
Quest has been successfully serving clients for the past 25 years by providing marketing, branding, public and media relations, social media, community and business outreach, advertising, website development and graphic design services. In addition to a project team that, in part, lives in Collier County, we also have 70 associates strategically positioned around the state who offer additional support and expertise, including quality control, copywriting, and more.
CONTROLLING COSTS
Quest adheres to strict financial accounting practices. Our internal auditing system allows us to monitor task assignments, develop realistic budgets, track and forecast labor and direct costs and adjust resources when needed. Quest generates monthly contract reports, maintaining an accurate picture of contract progress and costs. We will continue to discuss all costs with you for your approval prior to expending funds. We manage a number of tasks in-house, such as graphics, photography, and multi-media services, which will provide significant savings to the Division. Quest obtains at least three quotes from qualified local vendors to ensure quality goods at the lowest price, and we commit to identifying WMBE, DBE, and SBE firms to invite for quotes.
QUEST QUALITY CONTROL PROGRAM
Commitment
Our dedication to quality transcends mere “products”, such as brochures and press releases. It affects how we staff our teams and how we assign tasks, communicate with our clients, and how we represent them to their audience.
To continue to improve on the quality of our people and deliverables, Quest has implemented a schedule of client relations calls and meetings to delve into how we are performing and whether we are successfully meeting our customers’ needs. Details from these quality assurance calls are shared with managers and associates to map out plans for improvement.
A distinct advantage of the Quest team is the comprehensive depth of public outreach, media, and social media knowledge among our associates and broad range of experience offered by each member of the team. The team sets internal deadlines to ensure enough time is allowed for each effort. Overlapping expertise among team members allows Quest to implement a “peer review” element for the QA/QC process.
Our team is structured such that reviews are done by people who are both involved in the day-to-day work as well as those who are not. This ensures “fresh eyes” are reviewing the work for omissions, errors and thoroughness of the technical process. Quest employs rigorous QA/QC measures on every task and every project to ensure each assignment is completed successfully within the predetermined scope, budget, and timeline.
CLIENT COMMUNICATIONS AND REPORTING
We will use Skype, phone calls, in-person meetings, and/or monthly progress reports.
Quest’s project manager and the corporate team will be 100% available to provide marketing, copywriting, creative and outreach services. We will monitor tasks, costs, and associates on a daily basis. We will maintain an open and proactive line of communication with the Division to keep the team informed and for collaboration effort.
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 24
ISSUES MANAGEMENT
Quest has worked with clients, as needed, to bring visibility to issues, accountability as to how the issues are acted upon, and their timely resolution. Quest has developed issues management strategies to help clients understand potential areas that could adversely impact the project. Our issues management methodology includes: • Issue identification and analysis • Strategic decision-making and action • Evaluation
MARKET RESEARCH
Quest has extensive experience in market research using surveys and focus groups, including data collection, analysis, and documentation. Our associates have collected more than 50,000 surveys over the years, using printed, online, in-person, and device-assisted methodologies. Survey efforts have included customer community opinion surveys for Tampa International Airport, Boca Raton Police Department, satisfaction surveys for the Florida Department of Transportation, market research surveys for the Jacksonville Transportation Authority, on board surveys for Hillsborough Area Regional Transit and Manatee County Area Transit as well as thousands of surveys for various public agencies as part of their economic impact studies, long-range planning, client use, and expansion programs. We design surveys to gather valuable data including: service development preferences, demographics, psychographics and client satisfaction. Our associates are adept at analyzing the data and producing all reports, presentations, and other project collateral to convey the survey results. Our statistical support associates are well versed in producing infographics and using data visualization tools to convey complex information that is engaging and understandable.
MEDIA RELATIONS
Quest’s experienced, integrated team is extensively trained in media relations and would continue to seek more no-cost, earned media opportunities for the agency. Many of our associates are former reporters and editors, so we’re intimately familiar with media deadlines and the never-ending, 24-hour online and broadcast news cycle. Our associates develop strategic media plans based on approved client key messaging, detailed scheduling and tasks including: news conferences, media tours, and other events; print and video news releases; e-news alerts; trade publication pieces; letters to the editor and guest editorials; meetings with editorial boards to launch and promote initiatives; reporter brown bag lunches; and, media clip and impression compilations.
MESSAGING STRATEGY
Quest understands a message strategy is the foundation for all communication efforts. We will work with Collier County to successfully position the Division, increasing its value to the community to ensure a continued relevant and sustainable voice. Quest has worked with other clients on messaging strategies through careful listening, clearly identifying calls to action, clarifying goals, conducting internal and external research as well as delivering an effective messaging strategy. Quest attends meetings, working sessions, and conducts brainstorming activities to collaborate with our client to determine the right messaging platform. To maintain a consistent messaging strategy, we use these important guidelines: • What to say—your message • Who to say it to—your segments • How often to say it—frequency • How to deliver the message—channel
PUBLIC INFORMATION TOOLS
Quest employs a host of public outreach tools and strategies to raise community understanding of agency services while helping to strengthen the community’s support and respect for agency’s goals and mission. We will work hand-in-hand with you to ensure public perception of Community and Human Services Division projects will be greatly improved by having responsive, trustworthy, and customer-minded public information specialists representing the agency’s communications with the public and government officials.
Affordable Housing Marketing Outreach Campaign I RFP # 19-7537 25
Quest communication strategies include tried-and-true traditional techniques, grassroots, and on-the-ground outreach combined with innovative tools. We develop and implement outreach plans in close coordination with the project teams and are always in strict adherence to agency policies and procedures.
REPUTATION / CRISIS MANAGEMENT
During the most challenging and sensitive circumstances, how an agency responds governs the extent of damage to its reputation. Quest has managed crisis situations and created successful outcomes through masterful application of transparency, speed, and honesty. We deftly craft strategies that can evolve with political and regulatory changes, competitors, critics, and changes in market conditions. While every situation has its own set of facts and tactics, the key elements Quest employs when managing a crisis include: • A unified message and strategy with a specific objective and timeline for success • Full disclosure of the known and confirmed facts• Speed and aggressiveness with credible facts to dispute inaccuracies and contain efforts by opponents to take advantage of vulnerabilities • Abundant communication to all key audiences, including customers, employees, board members, the local community, media and government • Message consistency and discipline
SOCIAL MEDIA
Today, marketing and communication efforts are being redefined by digital marketing and use of social media. Quest is prepared to support marketing, community relations, and advertising initiatives through such social media channels as online web-based advertising, YouTube, Facebook, Instagram, Twitter, and LinkedIn. Our skilled social media associates will assist with message development, posting, increasing two-way dialogue and engaging resident and public participation.
SPECIAL EVENTS
Quest has organized, coordinated, and facilitated dozens of high-profile events, including ground breakings, media and dignitary tours, and annual street fests. Festivities have included organizing 5K Fun Runs, golf tournaments that raise funds for industry scholarship programs, and coordination of state association conferences and conventions. Community involvement is important in establishing two-way communication between a service provider and its stakeholders. Quest will serve as an extension of your staff to partner in scheduling and / or giving presentations, conducting stakeholder and public involvement meetings, staffing open house events, and overall community education initiatives.
WEB DESIGN, DEVELOPMENT, AND MAINTENANCE
Quest develops, designs, maintains, updates, and hosts websites for community-based service agencies nationally.
Our web development team is accustomed to working with our clients’ technology group to implement a refreshed or new website to complement branding and ensure the website reflects newly developed collateral. We are skilled at collecting web analytics to determine whether more visitors are using the website and what information they are accessing when they do; this allows for an informed approach to enhancing web content, and its value to the community.
Our clients rely on us to develop sites that are easily understood by the community, are effective and eye-catching, and contain accurate and timely information. Our websites are built with a responsive technology ensuring successful functionality on all smart phones and portable computer devices.
Additionally, we are experienced at providing Content Management Systems training to our clients in small, internal workshops including the development of customized reference guides and ongoing support services.
SPECIALIZED EXPERTISE OF TEAM MEMBERS
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Specialized Expertise of Team Members
PROJECT TEAM MEMBERS
Quest’s primary goal under this contract will be to serve as an extension of the Collier County Community and Human Services Division staff to provide additional resources and expertise to perform the requested services detailed in the scope of work. The Quest team proposed for this contract was hand-picked to meet the specific needs of the Division because of their project management skills, technical expertise, abilities to communicate effectively with diverse stakeholders, media relations, and project knowledge. We are confident they will provide you with exceptional service and results that will reflect and enhance the Division’s mission and goals.
The management team selected to support the Collier County Community and Human Services Division is summarized below.
Yvonne Ayala McClellan | Project Manager / Bilingual Senior Communications Manager
Yvonne Ayala McClellan will lead all aspects of the Divison’s marketing outreach campaign. Ms. Ayala McClellan brings 12 years of extensive marketing experience, which involves creation of collateral, organizing public meetings, and developing stakeholder relationships. She is a former print journalist who utilizes her media background to identify newsworthy story angles and foster positive relationships with journalists and stakeholders. She is also bilingual highly proficient at communicating with minority communities to support clear, concise understanding of issues and projects.
Beth Zsoka | Senior Communications Manager
Beth Zsoka will oversee design and development of the print campaign. Ms. Zsoka’s experience encompasses 12 years of creative writing, community outreach, event coordination, and administrative support. Ms. Zsoka possesses strong marketing and communication skills with an emphasis on writing and message execution. . She has extensive experience writing impactful messaging, developing and implementing innovative techniques for community engagement, building relationships with project stakeholders, and strengthening media relations.
Lauren O’Neill | Senior Communications Specialist
Lauren O’Neill will support all aspects of the Division’s marketing outreach campaign. Ms. O’Neill has more than 15 experience in marketing, public relations, community outreach, and media relations, which encompasses writing content for web, television, and print, creating and designing engaging outreach collateral, conducting outreach at community events, shooting and editing video/photos, administering surveys, creating content for and managing clients’ social media accounts, and executing all aspects of media relations (writing news releases, pitching stories, serving as a media spokesperson). Ms. O’Neill is a former award-winning television news journalist who utilizes her media background to identify newsworthy story angles and foster positive relationships with journalists and stakeholders.
Kendra Keiderling | Senior Communications Specialist
Kendra Keiderling will support resident and public outreach communication. Ms. Keiderling brings 30 years of experience in marketing, event coordination, media relations, customer service, and community outreach, which involves writing communications direct to stakeholders, creating engaging collateral content, addressing media inquiries, video production, and conducting outreach at community events.
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Dylan Conway | Web Specialist
Dylan Conway will design and maintain a new website for the Division’s affordable housing efforts. Mr. Conway brings 18 years of experience in information technology and website services with in depth knowledge and experience of Dreamweaver, Photoshop, and data-base driven websites, as well as HTML, CSS, PHP, JavaScript, and Content Management Systems, including WordPress, Joomla, and Pulse. He understands the need for websites to be functional, user-friendly, and easy to navigate.
Rasheia Freeman | Compliance and Community Outreach Specialist
Rasheia Freeman will support the development and implementation of the Division’s overall marketing and outreach plan from a compliance and outreach standpoint. Ms. Freeman brings more than 10 years of experience in supporting public outreach events and community working group meetings, providing public information services for various projects, developing key messages, collateral design, and distribution of information in a door-to-door capacity.
Sophia Tingle | Creative Service Manager / Social Media Specialist
Sophia Tingle will design all graphics and collateral as well as oversee and support the social media strategy and implementation. Ms. Tingle’s experience encompasses 15 years in print and presentation design, web, product layout, event planning, and marketing. She reviews, analyzes, and creates visual solutions that communicate a variety of advertising and marketing needs. She is proficient with Adobe Creative Suite, Microsoft Office Suite, Microsoft Publisher, Word Press, SquareSpace, and more. She is also highly proficient in social media management and content creation as well as understands the importance of eye-catching and well-written copy.
Beth ZsokaSenior Communications Manager
Diane HackneyCorporate Officer /Contract Manager
Sophia TingleCreative Services Manager / Social Media Specialist
Dylan ConwayWeb Specialist
Lauren O’NeillSenior Communications Specialist
Maricelle VenegasBilingual Senior Communications Manager
Rasheia FreemanCompliance and Community Outreach Specialist
Kendra KeiderlingSenior Communications Specialist
Yvonne McClellanProject Manager / Bilingual Senior Communications Manager
Maricelle Venegas | Bilingual Senior Communications Manager
Maricelle Venegas will oversee all aspects of community outreach efforts. Ms. Venegas has more than 22 years of experience in public communications and marketing, stakeholder and community engagement, and media outreach and branding for public sector agencies. She is bilingual and excels at developing and maintaining positive relationships with minority communities. She also posses an in-depth knowledge of government relations, market research consensus building, and community outreach.
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OUR TEAM
DIANE HACKNEYCorporate Officer / Contract Manager
Experience – 15 YearsDiane Hackney has 15 years of experience serving on Florida Department of Transportation and Expressway Authorities’ contracts as Project Principal, Project Manager and Contract Manager. Ms. Hackney is also responsible for the tracking, documenting, recording, and reporting of all Quest contracts, as well as the administration of contract agreements, including monthly, quarterly and annual reporting. She oversees staffing, budgets and timelines on all contract tasks, burn-rate and projections and develops Letters of Authorization (LOAs) and Task Work Orders (TWOs), identifying staffing needs and additional resources, and providing action plans and timelines for upcoming projects. She manages the development and implementation of project-specific Community Awareness Plans and works closely with the Quest team to assure all projects and tasks are completed on time and within budget.
Her responsibilities include reporting of staff resources, organizational performance reporting and client invoices. Ms. Hackney’s background serving government agencies at federal, state and local levels demonstrates her capacity to meet all contract requirements. Proficient in Microsoft Word, Excel, PowerPoint, Office 365, and a variety of industry-specific software programs and systems, Ms. Hackney provides critical reports to managers for aiding strategic planning.
RELEVANT PROJECT EXPERIENCE
Ms. Hackeny’s experience includes contract management and oversight of all of Quest’s 100+ active contracts, including the following projects for which the company provides marketing, outreach, and creative services:
Collier County Public Utilities Renewal Program: Program to repair and replace aging potable water, wastewater, and stormwater infrastructure in three community within Collier County, necessary to ensure continued high quality and reliable services.
Manatee County Area Transit Authority’s Real Time Passenger Information Campaign: Through the use of an app, bus riders are able to gather real-time passenger information about the status and location of their bus as well as receive updates on their routes and purchase tickets.
Roads to Jobs: In partnership with FDOT, this Quest-created program provides real-life job skills training to underserved communities to prepare them for good, stable jobs in the construction industry.
Florida Department of Veterans’ Affairs: Government agency of the state of Florida charged with helping veterans and their families to receive all benefits they are legally entitled to.
PAST PROJECT EXPERIENCE
Central Florida Expressway Authority (CFX) (2014 – Present),Public Information Services
FDOT, District Seven, Tampa Bay Next Program GEC (2017 – Present), Contracts, Reporting Manager
FDOT, Central Office (2014 – Present), Construction Careers Consultant
FDOT, District Six, Palmetto Okeechobee Corridor, Design and Construction Projects (2005 – 2012), Contracts Manager
EDUCATION• Finance, University of South Florida• Associate in Arts, Business Administration, Hillsborough Community College
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YVONNE AYALA MCCLELLANProject Manager / Bilingual Senior Communications Manager
Experience – 10 YearsYvonne McClellan is a consummate public involvement and communications specialist with 10 years of experience in community outreach, media relations, event coordination, marketing, media, and administrative support. She is a specialist in stakeholder involvement and is an enthusiastic relationship-builder who works diligently for positive results in each of her projects. Ms. McClellan is fluent in English and Spanish and works seemlessly in bilingual communities to foster positive relationships and provide concise, informative messaging and information. She is proficient in executing grassroots outreach, public meetings, and serving as a media spokesperson. A former print journalist, she utilizes her writing and reporting background to create clear communications and build positive relationships. Ms. McClellan prides herself on her work ethic, teamwork and desire to exceed expectations.
RELEVANT PROJECT EXPERIENCE
City of Cape Coral – Community Redevelopment Agency, SE 47th Terrace Streetscape & Roundabout Project – Lee County, FL (2017 – Present)Ms. McClellan manages public information services for this high-profile utility improvement and streetscape construction project along SE 47th Terrace from Coronado Parkway to SE 15th Avenue in South Cape Coral, including a roundabout at the Vincennes Boulevard intersection. With the project since its inception, Ms. McClellan serves as the public involvement liaison, first developing public awareness campaigns and working to build consensus for the project. The streetscape improvement project includes water, sewer, reclaim, stormwater, and conduit for electrical as part of its underground utility improvements to prepare for future growth of the downtown area. For the streetscape, the project will enhance safety and convenience for walkers, cyclists and motorists, while beautifying the district, and enhancing its appeal as an entertainment destination. In her role, Ms. McClellan creates impactful collateral and FAQs to disseminate project information, develops content for a project website, maintains the project database and project hotline, and communicates with diverse communities and businesses to facilitate project concerns from stakeholders. In addition, she has organized construction open houses and neighborhood meetings.
Florida Department of Transportation, District One, US 41 Design Project in Sarasota County – Osprey, FL (2017 – Present)Ms. McClellan supports as a public involvement specialist for the US 41 Design Project in Sarasota County from Blackburn Point Road to McIntosh Road, which includes median modifications, and widened bike lanes and sidewalks on either side of the roadway to improve the safety of multimodal transportation on US 41. In her role, Ms. McClellan has developed project information fliers, supported public hearings and meetings and developed programming to enhance public awareness about the proposed design changes for US 41 to ensure the public has ample opportunity to become involved and offer input.
Florida Department of Transportation (FDOT) District One – DeSoto, Glades, Hardee, Hendry, Highlands and Okeechobee Counties, FL (2017)Ms. McClellan served as the in-house community engagement manager providing public information and community awareness support for construction projects as part of this districtwide contract. Her responsibilities included outreach to neighboring communities and businesses, organizing and facilitating public and community meetings, designing and distributing project information fliers, preparing traffic advisories, staffing a 24-hour hotline for community concerns, maintenance of information on the Department’s website and drafting citizen concern responses.
Florida Department of Transportation (FDOT) District One, CEI Services for US 17 Widening Project – 3rd Street to 9th Street – Hardee County, FL (2017) Ms. McClellan provided public information services for this $16-million project creating a new four-lane concrete roadway that will realign this one-mile segment of US 17 (SR 35) from south of West 9th Street to north of West 3rd Street along the abandoned railroad right of way and Oak Street through Zolfo Springs
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in Hardee County, Florida. She prepared the project’s construction open house meeting, and distributed collateral materials throughout the community. Ms. McClellan also worked extensively with project staff, local business owners and residents to provide pertinent construction updates and respond to inquiries and concerns in a proactive and timely manner.
City of Cape Coral – Nicholas Parkway West Access Management and Waterline Design Project – Lee County, FL (2019 – Present)Leads public involvement and community engagement activities for this multi-faceted design project, which includes access management and replacement of the underground water main. Ms. McCllelan is responsible for planning all aspects of community outreach: creating and approving project website copy, overseeing development of a database of impacted stakeholders, leading creative efforts in developing outreach collateral and public meeting materials, coordinating public meeting logistics, drafting and pitching project news release, performing door-to-door distribution of project information to stakeholders, and responding to inquiries. She works cohesively with the City and design firm Grady Minor & Associates and the City to execute strategic, smooth project communications to appointed and elected officials, special interest groups, property owners, and tenants.
Manatee County Area Transit (MCAT) – Real-Time Passenger Information Campaign – Manatee County, FL (2019 – Present)Leads execution of the Real-Time Passenger Information Campaign for MCAT, which includes production of a video to inform stakeholders and bus riders of the new technology. Through the use of an app, bus riders are able to gather real-time information about the status and location of their bus as well as receive updates on their route and purchase tickets. Ms. McClellan leads the video creation process, design of marketing materials, and development of an outreach plan to promote the campaign.
Charlotte County Transit – Transit Development Plan Major Update – Charlotte County, FL (2019 – Present)Leads public involvement efforts to encourage stakeholder input and engagement for this 10-year strategic public transportation plan update for Charlotte County. Ms. McClellan leads and assists in public workshop events, developing public input and informational displays, and producing a video about the Transit Development Plan Update . This update will guide the future vision and strategic implementation of a potential expansion and specific public transportation services for the county, while also providing an objective look for decision-makers to use in budgeting and prioritizing local investments
Lee MPO – City of Sanibel Bike-Ped Shared Use Path Network Master Plan Update – Lee County, FL (2018 – Present)Leads and manages public involvement and community engagement services for the 10-year update to the Bike-Ped Shared Use Path Network Master Plan for the Lee County Metropolitan Planning Organization and the City of Sanibel. Ms. McClellan is responsible for informing stakeholders about the project by preparing notifications for the City of Sanibel, leading and participating in survey outreach at community events to raise awareness and increase engagement, supporting open house workshops, and overseeing maintenance of a project website. This well-traveled and nationally-acclaimed Bike-Ped Path Network extends 26 miles across Sanibel Island and is heavily traveled by residents and visitors to the area. The Master Plan Update is being conducted to recognize the improvements completed over the past decade and to establish a blueprint for future enhancements to the Path system.
EDUCATION
• Completed Coursework towards Masters in Journalism, University of Florida
• Bachelor of Arts in English, University of Florida
CERTIFICATIONS
• FDOT Construction Safety Awareness
• FDOT Public Involvement and Plans Reading Training
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BETH ZSOKASenior Communications Manager
Experience – 12 YearsBeth Zsoka is an experienced communications and marketing professional who is focused on serving public-sector clients throughout Florida and the United States. With an in-depth knowledge of government relations, she excels in public engagement, market research, consensus building and community outreach. Ms. Zsoka is skilled at identifying potential issues and working with her clients to find workable solutions. She has strong writing, event planning and communication skills. Her background includes developing and implementing effective surveys; communicating and educating the public; forming and managing effective working groups and task teams; developing websites; and hosting successful events, meetings and workshops.
Ms. Zsoka is responsible for client relations, project management, product and project delivery and Quality Assurance / Quality Control. She has served on several projects for government agencies on the state and local levels to include marketing, research, outreach and communications.
RELEVANT PROJECT EXPERIENCE
Pinellas County Housing Authority, Public Outreach – St. Petersburg, FL (2007 – 2009)Ms. Zsoka assisted the main communications officer for the Pinellas County and St. Petersburg Housing Authorities, in handling all media relations, crisis communications, public relations, branding and community outreach initiatives. She assisted in the communication plans and helped foster relationships between the authorities and their community stakeholders. She also assisted in pulling media clips for the Authority.
Pinellas County Housing Authority Strategic Planning (PCHA) – St. Petersburg, FL (2009) Ms. Zsoka served as workshop coordinator for PCHA’s 2009 Strategic Planning. Ms. Zsoka helped coordinate and facilitate workshops, took meeting minutes and compiled the final report. The session provided PCHA with a five-year roadmap for supports, services and organizational development.
City of Cape Coral, Santa Barbara Boulevard and Del Prado Boulevard Project – Cape Coral, FL (2010)Ms. Zsoka provided public information services for the City of Cape Coral and Balfour Beatty with the Five-Year Road Improvement Projects. Her responsibilities included: answering the project hotline, quality control on collaterals, RoadWatch, meeting with business owners about properties and more.
FDOT District One, SR 64 (Manatee Avenue) Improvement Project – City of Bradenton, FL (2010)Ms. Zsoka served as one of the public information officers for the Florida Department of Transportation (FDOT) SR 64 improvement project located in the City of Bradenton. This project consists of several improvements along the SR 64 corridor which include milling and resurfacing, new roadway striping and ADA compliance upgrades. Ms. Zsoka’s responsibilities include handling concerns from the community, attending progress meetings, project reports and database, project hotline, website, meetings / special events, media relations and more.
Sarasota County, Yard Waste Focus Groups – Sarasota County, FL (2009) Quest was hired to conduct focus groups to obtain customer feedback on the possibility of banning plastic bags as a way to dispose of yard waste. Ms. Zsoka assisted with the recruitment of participants, site selection and facilitation of the three focus groups for Sarasota County’s Yard Waste Collection Department.
Alachua County, CHOICES Program, Marketing and Communications – Gainesville, FL (2009)As the account executive, Ms. Zsoka ensured the successful development and implementation of public education and marketing campaigns, special events, public and media relations and website. She coordinated the creation and delivery of collaterals including commercials, radio spots, interior bus ads, brochures, posters, promotional items, and provider and member informational items. Ms. Zsoka assisted in planning and executing CHOICES first Partnering to Build a Healthier Community media event, and assisted in the review of the Annual Report.
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City of Tampa, Drew Park Community Redevelopment Area (CRA), Marketing – Tampa, FL (2009 – 2010)Ms. Zsoka provided public information and creative services to the Drew Park CRA, including producing the CRA’s newsletters. Ms. Zsoka was responsible for developing newsletter content, conducting research, developing story lines, writing articles, collecting photos and graphics, managing outsourcing of mailing and more. Ms. Zsoka also served this contract as quality control, reviewing all documents before they were sent to the client and public.
FDOT District Four, Website Services Palm Beach Operations – Palm Beach County, FL (2009 – 2010)Ms. Zsoka supported the Florida Department of Transportation (FDOT), District Four with the Palm Beach Construction website (www.pbfdot.com) and the I-95 sub site (www.pbfdot.com/95expansion). She ensured information on the site is up to date by coordinating the posting of weekly lane closures, meeting notices and project updates as well as performed monthly updates to the sites. She has also supported the department, on various District Four projects, in public meeting preparation and participation, public outreach and has served as quality control on project collaterals.
Boca Raton Police Department, Citizen Satisfaction Surveys – Boca Raton, FL (2014)Ms. Zsoka was part of the team that collected more than 400 surveys for the Boca Raton Police Department Citizen Satisfaction Survey. Ms. Zsoka surveyed City of Boca Raton residents and business owners from different demographics to provide the police department with an overview of the community’s perception, including attire, attitude and ability to fight crime. Ms. Zsoka assisted in compiling results that were used for the Police Department’s annual accreditation program.
City of Port St. Lucie, Crosstown Parkway Port St. Lucie – Port St. Lucie, FL (2014 – 2019)Ms. Zsoka serves as the project public involvement and information officer for the City’s Crosstown Parkway Extension Design/Build Project. The Extension will provide a new bridge crossing over the North Fork of the St. Lucie River in the City of Port St. Lucie, connecting the existing Crosstown Parkway from Manth Lane to U.S. 1. Ms. Zsoka works closely with the project team and City to communicate project information to the residents of Port St. Lucie. Ms. Zsoka created and helps maintain the project specific website, www.crosstownextension.com. Other activities include: maintaining a 24-hour hotline, media relations, hosting public meetings and special events, coordination with the local community and community groups.
Jacksonville Transportation Authority, Marketing Services – Jacksonville, FL (2007 – 2009)Ms. Zsoka assisted as the account executive with the quality control of JTA collateral for this marketing and advertising contract. She assisted in brainstorming sessions, market research, copywriting and the creative direction of collateral pieces ranging from logos, signage, brochures, fliers, websites and more.
City of Tampa, Utilities Capital Improvement Project (UCAP) – Tampa, FL (2008 – 2009)Ms. Zsoka was responsible for staffing the project 24-hour call center as well as supporting community outreach and public involvement initiatives. She was tasked with communicating the city’s message to impacted residents, resolving issues as they occurred and identifying potential community issues. She created and maintained the project database and coordinated with project team members. Ms. Zsoka was responsible for educating the community about the multiple utility service improvements in neighborhoods city-wide for existing customers. The project included installation of a new water transmission
EDUCATION
• Bachelor of Science in Communication Arts, cum laude, Public Relations, Georgia Southern University
ADDITIONAL PROJECT EXPERIENCE
• Public Involvement Training, FDOT and National Transportation Industry
• Media Training, Up Front Communications
• LAP Training, FDOT
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KENDRA KEIDERLINGSenior Communications Specialist
Experience – 30 YearsKendra Keiderling is an energetic senior communication’s specialist for Quest Corporation of America (Quest) specializing in public involvement, public information, and community outreach for planning projects across Southwest Florida. As an outreach specialist, Ms. Keiderling is dedicated to engaging the community in the planning process, gathering their feedback and relaying accurate, timely project information between stakeholders and the project team. She is proficient in developing and writing impactful communications direct to stakeholders, addressing media inquiries, creating online content, and conceptualizing collateral projects. Keiderling also utilizes her background in transit to leverage her extensive public outreach experience and has established relationships with local, state and national media, businesses, and government officials. With a combined 30 years in business development, customer service, marketing, event coordination, media relations, community outreach, public involvement/information, she prides herself on her leadership, dedication, integrity, and customer service.
RELEVANT PROJECT EXPERIENCE
Lee MPO – City of Sanibel Bike-Ped Shared Use Path Network Master Plan Update, Public Involvement & Community Engagement – Lee County, FL (2019 – Present) Ms. Keiderling supports public involvement and community engagement services for the 10-year update to the Bike-Ped Shared Use Path Network Master Plan for the Lee County Metropolitan Planning Organization and the City of Sanibel. This well-traveled and nationally-acclaimed Bike-Ped Path Network extends 26 miles across Sanibel Island and is heavily traveled by residents and visitors to the area. The Master Plan Update is being conducted to recognize the improvements completed over the past decade and to establish a blueprint for future enhancements to the Path system. Ms. Keiderling is responsible for conducting outreach at community events and supporting open house workshops.
Charlotte County Transit Development Plan 2019 Major Update – Charlotte County, FL (2019 – Present)Ms. Keiderling supports public involvement efforts and encourages stakeholder engagement for this 10-year strategic public transportation plan update for Charlotte County. This plan update will guide the future vision and strategic implementation of a potential expansion and specific public transportation services for the county, while providing an objective look for decision-makers to use in budgeting and prioritizing local investments. Ms. Keiderling is responsible for supporting various public workshop events, conducting grassroots outreach that are meaningful both to existing clients of Charlotte County transit as well as new clients, developing clear and concise public input displays, and, with our in-house creative services team, produce a video about the Transit Development Plan Update.
Manatee County Area Transit (MCAT) – Public Information Campaigns – Manatee County, FL (2019 – Present)Ms. Keiderling oversees the production of real-time bus arrival technology video for Manatee County Area Transit (MCAT), to raise awareness regarding new technologies that will enhance the ridership experience for MCAT clients. In her role she will be responsible for creating marketing materials and developing an outreach plan to promote the new technology.
Venice US41 Bypass Expansion – Venice, FL (2019 – Present)Ms. Keiderling assists with communication distribution to all businesses along the 41-corridor affected by the construction.
This is the final phase for the project and will take two years to complete.
She participated in Public Meetings to raise community awareness and address questions amongst residents and business owners.
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Florida Department of Transportation (FDOT) District One, CEI Services for US 27/SR 64 Intersection Improvements – Highlands County, FL (2018 – Present)Ms. Keiderling provides public information support for this $8 million project which consists of improving the intersection utilizing cement concrete pavement, milling and resurfacing, drainage improvements, curb and gutter, traffic separators, sidewalks, signing and pavement markings and signalization and lighting.
Florida Department of Transportation (FDOT) District One, CEI Services for US 441 from south of NE 131st Lane to South of NE 224th Street – Okeechobee, FL (2019 – Present)Ms. Keiderling closely works with the project manager distributing flyers to business affected by the widening. The project consisted of repaving US 441 from South of NE 131st Lane to south of NE 224th Street, adding a southbound turn lane at Dark Hammock Road and replacing a beacon light on State Road 15.
Florida Department of Transportation’s Marketing Awards – Sarasota, FL (2014-2108)
2014- Best of The Best “We’ll Take You There” music video
2014- Third Place- Media Coverage “TV Interviews”
2014- Third Place – Signage & Graphic (Bus Exterior) “SCAT to the Beach”
2014-Third Place – Print Collateral “Ride Guide”
2015- Third Place- Print Collateral “SCATillac Bus Training”
2016- First Place – Social Media “PokemonGo”
2016-Third Place- Audio Visual “ABC7 The View Interview”
2016- Second Place – Internal Employee Communications “United Way Chili Express”
2017- Second Place – Potpourri “Siesta Key Breeze Trolley Launch”
2017-Third Place – Print Collateral “Ride Guide Consolidated”
2017- Third Place – Signage “SRQ- Sarasota/Bradenton Airport Display”
2017-Third Place- Social Media “Conference Call Bingo”
2017- First Place – Marketing and Communications Scholarship Award
EDUCATION
• Kutztown College, Kutztown PA – 1985-1987 major dance, minor business
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LAUREN HILLS O’NEILLSenior Communications Specialist
Experience – 15 YearsLauren Hills O’Neill is a senior communications specialist with 15 years experience in public involvement, public information, media relations, and community outreach. She is skilled in developing and writing meaningful communications direct to stakeholders, addressing media inquiries, creating engaging, informative online and socail media content, conducting grassroots community outreach initiatives, and conceptualizing impactful project collateral, among other tasks. Ms. O’Neill also utilizes her background as a veteran broadcast news reporter to identify news worthy story ideas and create clear communications. identify news worthy story ideas and create clear communications her extensive media for public relations efforts as well as maintains relationships with local, state and national media, government officials, and businesses. With a combined background in media relations, community outreach, public involvement/information, event coordination, marketing, and administrative support, Ms. O’Neill is a genuine and high-energy stakeholder relationship-builder. She prides herself on her attention to detail, work ethic, exceptional writing and communication skills, and ability to adapt quickly to new projects and tasks.
RELEVANT PROJECT EXPERIENCE
City of Cape Coral – Nicholas Parkway West Access Management and Waterline Design Project – Lee County, FL (2019 – Present) Manges public involvement and community engagement activities for this multi-faceted design project, which includes access management and replacement of the underground water main. Ms. O’Neill is responsible for planning and executing all aspects of community outreach: creating project website copy, developing a database of impacted stakeholders, preparing outreach collateral and public meeting materials, coordinating public meeting logistics, drafting and pitching project news release, performing door-to-door distribution of project information to stakeholders, and responding to inquiries. She works cohesively with design firm Grady Minor & Associates and the City to execute strategic, smooth project communications to appointed and elected officials, special interest groups, property owners, and tenants.
Lee MPO – City of Sanibel Bike-Ped Shared Use Path Network Master Plan Update – Lee County, FL (2018 – Present)Manages public involvement and community engagement services for the 10-year update to the Bike-Ped Shared Use Path Network Master Plan for the Lee County Metropolitan Planning Organization and the City of Sanibel. Ms. O’Neill is responsible for informing stakeholders about the project by preparing collaterals for the City of Sanibel, leading and participating in grassroots outreach at community outreach events leading and upporting open house workshops, and overseeing maintenance of a project website. This well-traveled and nationally-acclaimed Bike-Ped Path Network extends 26 miles across Sanibel Island and is heavily traveled by residents and visitors to the area. The Master Plan Update is being conducted to recognize the improvements completed over the past decade and to establish a blueprint for future enhancements to the Path system.
Manatee County Area Transit (MCAT) – Real-Time Passenger Information Campaign – Manatee County, FL (2019 – Present)Supports execution of the Real-Time Passenger Information Campaign for MCAT, which includes production of a video to inform stakeholders and bus riders of the new technology. Through the use of an app, bus riders are able to gather real-time information about the status and location of their bus as well as receive updates on their route and purchase tickets. Ms. O’Neill assists in the video creation process, design of marketing materials, and development of an outreach plan to promote the campaign.
Charlotte County Transit – Transit Development Plan Major Update – Charlotte County, FL (2019 – Present) Supports public involvement efforts to encourage stakeholder input and engagement for this 10-year strategic public transportation plan update for Charlotte County. This plan update will guide the future vision and strategic implementation of a potential expansion and specific public transportation services for
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the county, while also providing an objective look for decision-makers to use in budgeting and prioritizing local investments. Ms. O’Neill assists in public workshop events, developing public input and informational displays, and producing a video about the Transit Development Plan Update
City of Cape Coral – SE 47th Terrace Streetscape Utility, and Roundabout Project – Lee County, FL (2018 – Present) Supports the management of public information services for this high-profile streetscape construction project along SE 47th Terrace from Coronado Parkway to SE 15th Avenue in South Cape Coral, which includes a new roundabout at the Vincennes Boulevard intersection. This project also includes water, sewer, reclaim, stormwater, and conduit for electrical as part of the underground utility improvements to prepare for future growth of this vibrant downtown district. As a public information specialist on this project, Ms. O’Neill builds positive relationships with stakeholders, responds to media inquiries, creates external communications direct to stakeholders, develops content and public awareness campaigns for a project website and social media page, and communicates with a variety of communities and businesses to facilitate project questions and concerns. Additionally, she works successfully with construction project managers to ensure all information relayed externally is accurate and clear.
St. Lucie County – Midway-Sandpiper transmission line installation
Palm Beach County – Westlake transmission line installation – 2017 – 2018Served as a communication and public information specialist in developing, facilitating, and assisting with the public information plan for these two separate Florida Power & Light transmission line infrastructure projects in St. Lucie County and Palm Beach County, including public outreach before and during construction. In her role, she studied the project sites and collaborated with FPL senior project managers to learn about the respective areas and stakeholders impacted, developed communication plans, which included drafting anticipated questions from the media and approved company responses, and formulated key messages touting the benefits of the projects for external audiences. Additionally, she created external communications direct to customers notifying them of construction and timelines for work in their area and participated in bi-weekly and monthly meetings to report on project progress.
Statewide – Storm Secure Underground Program (infrastructure) – 2017 – 2018Served as a communication and public information specialist in developing and creating external marketing and communications materials for this FPL multi-million dollar, statewide pilot program to install more underground power line infrastructure in targeted communities throughout Florida. In her role, she created extensive marketing collateral, including letters to stakeholders, door hangers, and project business cards, to be utilized direct to customers in advertising the program. She worked closely with senior project managers from concept to execution to understand the design and implementation of the program and crafted communication materials for customers that were clear and concise. Ms. O’Neill also supported creating a communication plan for the project, which included drafting projected questions from the media and company approved responses, formulating key messages on the program and benefits, and assisting with media inquiries, among other tasks.
EDUCATION
• Bachelor of Science in Telecommunications, University of Florida
CERTIFICATIONS
• FDOT Construction Safety Awareness; FDOT Public Involvement and Plans Reading Training
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MARICELLE VENEGASBilingual Senior Communications Manager
Experience – 22 YearsMs. Venegas has twenty-two years of experience in project management, public outreach and community relations, including government relations, media relations, and customer service and client satisfaction. She has been praised as a dedicated project manager who has diligently and successfully completed an array of tasks on a variety of projects for city, county and state agencies. Ms. Venegas has an excellent track record in establishing successful community outreach and marketing campaigns through hard work and dedication.
Ms. Venegas is sensitive to the needs of special projects and excels in completing project tasks with the utmost professional standards. As a bilingual professional, Ms. Venegas is comfortable working with different populations and demographics. Her management and communication skills have assisted in bridging the relationships between various communities, the media, local government and intergovernmental organizations. She has extensive experience in media relations and has worked with print and electronic media both locally and nationally. Ms. Venegas is knowledgeable in the development of project websites and social media campaigns. She has successfully executed various special events from ribbon cutting ceremonies to major grand opening celebrations. Ms. Venegas has represented multiple private and public sector by orchestrating many public meetings, presentations, trade shows and conferences.
RELEVANT PROJECT EXPERIENCE
Florida Department of Transportation, District Seven Construction General Engineering Consultant – Tampa Bay, FL (2014 – Present)Ms. Venegas serves as the construction information specialist for Florida Department of Transportation in District Seven. In this capacity, she serves as the first point of contact for the community and reports directly to the district public information director. Her responsibilities include the organization and facilitation of public meetings, design and distribution of project information fliers, detour and lane closure announcements, updates special events database, maintains the Department’s construction website and SharePoint site. Ms. Venegas works closely with the public information director, construction project managers and resident engineers on various projects.
Lee County Metropolitan Planning Organization Complete Streets Initiative, Design & Construction – Lee County, FL (2015 – 2016)Ms. Venegas supported the initial planning and construction phases of the Lee County Metropolitan Planning Organization Complete Streets Initiative, providing stakeholder and public information services. This $13.2 million TIGER grant project will connect three loops that serve major portions of Lee County. Together, the three segments form a combined system for walking, bicycling and transit facilities that connect major commercial, residential and recreational facilities. Ms. Venegas led design and development of the project branding, brand messaging and quality control. She was responsible for presentations, key messaging, and all media relations.
Collier County Public Utilities Renewal Program – Collier County, FL (2015 – 2016)Ms. Venegas was responsible for leading public outreach efforts for a large-scale water utility repair and replacement program. This program will improve water, wastewater and stormwater service to large, heavily populated portions of Collier County and will lay the infrastructure foundation for future growth in the region. The program is comprised of three main project areas, each with its own CEI, EOR and contractors. Ms. Venegas was responsible for developing branding and marketing for the entire program, creating and updating a program information website, leading outreach efforts, handling all public concerns, creating and distributing program information.
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City of Tampa, Design and Construction of Perry Harvey Senior Park – Tampa, FL (2012 – 2014) As part of the design of this community-based park located in Downtown Tampa, Ms. Venegas ensured that community engagement took place during key phases of the project. She implemented the Public Involvement Plan and coordinated various meetings to make certain the finished park reflected input from the neighborhood and community leadership.
City of Concord – Concord Kannapolis Area Transit (Rider Transit), Marketing Services – Cabarrus, NC (2013 – 2014) For this marketing contract revamping Rider Transit’s brand identity with updated information and services collateral, Ms. Venegas was vital in translating and the system maps and route schedules from English to Spanish as well as ensuring quality control of the collateral.
City of Boca Raton, Citizens’ Opinion Survey Services for Police Services – Boca Raton, FL (2013 – 2014) For this project, Ms. Venegas served as an expert surveyor for the City of Boca Raton Police Department’s Citizens’ Opinion Surveys. During her surveying efforts, she was responsible for ensuring that the demographics captured accurately reflect the local population.
Florida Department of Transportation, District One, CEI Services for SR 84 / Davis Boulevard Widening Project – Collier County, FL (2012 – 2014) Ms. Venegas provided public information services for this $11-million project consisting of widening SR 84 / Davis Boulevard from two to six lanes. She facilitated the project’s public involvement meeting, presented at various homeowners’ association meetings and distributed collateral materials throughout the community. Ms. Venegas worked extensively with project staff and local business owners.
PROFESSIONAL DEVELOPMENT
• Public Involvement Training, FDOT, 2012 & 2017
• Construction Plans Reading Self Study Certification, 2017
• Media Training, FDOT, 2016 & Up-Front Communications, 2015
• FHWA – National Transit Institute, Public Involvement, Decision Making Rutgers University, 2008
AWARDS / HONORS
• Design-Build Institute of America’s (DBIA) “Honor Award” in the Transportation Roadway Category for the Lee County Metropolitan Planning Organization (MPO) Complete Streets Initiative project in Lee County – Community Outreach, 2017
• Construction Management Association of America’s (CMAA) “Silver Award of Excellence” for the Del Prado Boulevard improvement project in the City of Cape Coral – Public Information Officer, 2009
• Florida Transportation Builders Association’s (FTBA) “Urban Award for Florida’s Best in Construction – Community Awareness Award” for Public Information for the SR 436 reconstruction project (Curry Ford Road to the Orlando International Airport) in Orange County – Public Information Officer, 2006
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RASHEIA FREEMANCompliance and Community Outreach Specialist
Experience – 10 YearsRasheia Freeman serves Quest as a compliance specialist and community engagement professional, responsible for developing, implementing and supporting Public Involvement Plans and Community Awareness Plans in all stages of project development. Ms. Freeman also has over 10 years of successful experience in positions of increasing responsibilities and duties in accounting and banking, as well as multiple years as a contract compliance specialist. She is self-motivated and brings her goal-oriented, task-driven style to every project and team she works with. She is a skilled communicator and talented writer developing content for clients as well as corporate pursuits.
RELEVANT PROJECT EXPERIENCE
Florida Department of Transportation (FDOT) District Seven - Tampa Bay Next Public Involvement – Lee Hillsborough, Pinellas, Pasco, Hernando, and Polk Counties (August 2017 – Present)Supports the lead team with public involvement for the Tampa Bay Next program, aimed to modernize Tampa Bay’s transportation infrastructure and prepare for future new technologies. The program includes: Interstate modernization, transit, bike/pedestrian facilities, complete streets, transportation innovation and freight mobility. It serves as a way for FDOT to provide the public a more open and transparent view into the transportation project planning process. Duties include support of public outreach events and community working group meetings, research of opportunities for community outreach through target areas/groups/neighborhood home owner associations and other community initiatives.
Florida Department of Transportation (FDOT) District 1, CEI Services for US 17 Widening Project – 3rd Street to 9th Street – Hardee County, FL (2017) Ms. Freeman provided public information services for this $16-million project creating a new four lane concrete roadway that is realigning this one mile segment of US 17 (SR 35) from south of West 9th Street to north of West 3rd Street along abandoned railroad right of way and Oak Street through Zolfo Springs in Hardee County, Florida. She assisted in handling and cataloguing public concerns, and creating and distributing program information.
Manatee County Area Transit, General Planning Services, Public Outreach / Stakeholder Engagement – Manatee County, FL (2016)Ms. Freeman supported the lead project manager in the development of key messaging, collateral design and dissemination of information at major transit hubs to ensure passengers were aware of development and production of a series of information videos for MCAT to educate the community about such new and expanded services as Service Expansion, Transportation Disadvantaged Bus Pass Program and the Longboat Key Shuttle launch.
Florida Department of Transportation Statewide, Construction Careers Consultant – Statewide Florida (2015 – Present)Ms. Freeman serves this Florida Department of Transportation (FDOT) ‘Construction Careers’ program with community outreach in Southwest Florida areas to recruit and raise awareness of the On-the-Job Training Program by attending Construction Career Days and Career Fair events. She is also responsible for the development of extensive industry and community resource databases to further the program’s goals and initiatives.
Collier County CEI Services for Wastewater Basin Program, Branding and Community Awareness – Collier County, FL (2015) Assisted in the handling and cataloguing public concerns, creating and distributing program information. This $100 million program will improve water, wastewater and storm water service to large, heavily populated portions of Collier County and will lay the infrastructure foundation for future growth in the region. The program is comprised of three main project areas, CEI, EOR and contractors.
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Continuing Services for Contract Compliance Specialist – Bradenton, FL (2015 – Present)Contract Compliance Specialist for Manatee Projects in District 1 for the Manatee Operations center. Maintain EEO, OJT, DBE, and payrolls to assure the contractors are in compliance with FHWA and FDOT rules and regulations.SR 35 (US 17) from S of CR 760 is $30 million dollar project that will widen and resurface roads. SR70, from Lockwood ridge to Tara Blvd. is an $8 million dollar project that will resurface the road. SR over Myakkahatchee creek is a $1 million dollar project that will construct a pedestrian bridge. SR 45 from Browning St. is a $6 million dollar resurfacing project. SR 45 US 41 Business is a $2 million dollar project that will add bike lanes and additional sidewalk.
Contract Compliance Specialist for Sebring Projects in District 1 for the new Sebring Operations center. SR 78, from canal boat ramp to Okeechobee C/L, is a $4 million dollar project that will resurface and improve roadways. SR 70, from E of NE 31st Ave to E of NE 80th Ave and from NE 80th in Okeechobee county is a $12 million dollar project that will widen and resurface roads. Doyle Parker Ave and Martin Luther King Blvd in Hardee County is a $400 thousand dollar project that resurface sidewalks. Curry Island Rd and Vance Whidden Park in Glades County is a $600 thousand dollar project that will resurface roads and replace guardrails
PAST PROJECT EXPERIENCE
Manatee County Board of County Commissioners – Bradenton, FL (2012 – 2015) Rasheia Freeman developed and implemented an entire administrative process and structure to professionalize the business, improve productivity and increase accountability. As a fiscal analyst, she compiled an analyzed for purpose of developing procedures; prepared correspondence, memorandum and supportive documents as required; processed invoices, journal entries and bank transactions; produced budget and cash flow projections; and generated the financial data to complete a business plan. She was also responsible for auditing, reconciliations and reimbursements through the Manatee County BOCC. Ms. Freeman ultimately designed a more efficient and cost-effective billing and service management system. In addition to serving as a fiscal analyst, Rasheia served as Contract Compliance Specialist, independently managing all Local Agency Projections (LAP) and Davis Beacon Projects for the county obtaining reimbursement under grant requirements with State and Federal agencies and County staff.
EDUCATION • Associate of Science in Accounting, Manatee Community College
• Bachelor of Arts in Business, University of South Florida
PROFESSIONAL DEVELOPMENT
• FDOT Construction Safety Awareness
• FDOT Public Involvement and Plans Reading Training
• Local Agency Program – Professional Services
• RCS – Computer Based Training
• EOC – Computer Based Training
• D1 – Compliance Staff Trainings
• Final Estimates 1
• Final Estimates 2
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DYLAN CONWAY Web Specialist
Experience – 18 YearsDylan Conway has more than 18 years of experience in information technology (IT) and website services. He has extensive experience with Windows client / server networks, website development and maintenance, and a wide range of software applications, as well as working across various online platforms and content management systems. He understands the need for websites to be functional and user-friendly with easy site navigation, a streamlined site plan, easy to read text and inviting graphics. He provides high-quality customer service, dealing effectively and efficiently with clients and other content providers. He is adept at ensuring website quality, performance and reliability.
Mr. Conway currently supports Quest’s contracts through the development and maintenance of project websites, as well as corporately providing crucial IT services. Shortly after joining Quest in 2010, he completed an assessment of the functionality and security of all Quest-managed websites, making invaluable recommendations for improvements. He ensures that all domains and hosting accounts are current for all Quest-managed sites and also maintains, updates and upgrades the corporate website www.QCAusa.com. Mr. Conway has extensive experience with Dreamweaver, Photoshop, Linux operating systems and database-driven websites, as well as HTML, CSS, PHP, JavaScript and Content Management Systems including WordPress, Joomla and Pulse. He has extensive experience with the latest Windows platforms, MS Office products, network connectivity and TCP/IP configuration. His ingenuity, motivation, and proven organizational skills make him a true asset to the organization.
RELEVANT PROJECT EXPERIENCE
City of Bonita Springs Stormwater Utility Study – Bonita Springs, FL (2018)Mr. Conway developed the website www.bonitastormwater.com to support the Bonita Springs storm water utility feasibility study to evaluate establishing a stormwater utility to provide a dedicated funding source for the management of the storm water system. The mobile device friendly, responsive website contains extensive information on all aspects of the study. The site features a story map, an event calendar with location map, a document archive and contact form.
City of Sanibel Shared Use Path Master Plan Update – Sanibel, FL (2018)Mr. Conway developed the website www.sanibelbikeped.com to support the City of Sanibel’s assessment of the its shared use path network. It includes a latest news ticker on the home page and a map of the current shared use path network. Since a major part of the project involves getting input from the public, the website features a calendar of public events, an online survey and an interactive comment map. It also contains an archive of historical documents and resources including meeting presentations.
City of Gainesville Public Works and Community Redevelopment Agency – Gainesville, FL (2018)Mr. Conway developed the website www.Trans4mingEastGNV.com for the City of Gainesville Public Works and Community Redevelopment Agency. The website highlights the benefits of various public infrastructure improvement projects in the east Gainesville area. The site makes use of colorful animated graphics and interactive maps to communicate the details of each project including project status, road closures and detours.
Collier County Stormwater Utility Program – Naples, FL (2017)Mr. Conway was involved in the development of the website www.collierstormwater.com to support the Collier County Stormwater Utility Study Program. The mobile device friendly, responsive website contains extensive information on all aspects of the program. The site features a story map, an online survey, an event calendar, a document archive and contact form.
Florida Department of Transportation, District 6 – Miami, FL (2017 – 2018)Mr. Conway is currently developing a website for the Florida Department of Transportation, District 6. The website will be completely customized to the client’s specifications with administration systems that will permit the client’s staff to update the content as needed. It will contain details of all FDOT construction, design and
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planning projects in the district. It will feature the use of Google Maps to indicate the location of each project as well as a project finder that will allow visitors to find projects by road, city, region or county. It will display the latest lane closure information and allow visitors to sign up to receive email alerts for individual projects. Each project page will include a map, project details, lane closure information, downloadable documents and images. The site will also have a latest news section and allow visitors to submit questions and comments on individual projects.
Florida Department of Transportation, District 7 – Tampa, FL (2016 – 2017)Mr. Conway developed the website www.FDOTTampaBay.com for the Florida Department of Transportation, District 7. The website is completely customized to the client’s specifications with administration systems permit the client’s staff to update the content as needed. It contains details of all FDOT construction, design and planning projects in the district. It features the use of Google Maps to indicate the location of each project as well as a project finder that allows visitors to find projects by road, city or county. It displays the latest lane closure information and allows visitors to sign up to receive email alerts for individual projects. Each project page includes a map, project details, lane closure information, downloadable documents and images. The site also has a latest news section and allows visitors to submit questions and comments on individual projects.
Collier County Public Utilities Renewal Program – Naples, FL (2016)Mr. Conway completed the development of the website www.CollierPUR.com to support the Collier County Public Utilities Renewal Program. The mobile device friendly, responsive website contains extensive information on numerous utility renewal projects throughout Collier County. The site features aerial maps of each project as well as project details and public notifications.
FDOT Statewide, Construction Careers Consultant – Statewide Florida (2014 – Present)The Florida Department of Transportation (FDOT) ‘Construction Careers’ program encourages people across the state to pursue a career in construction. Mr. Conway’s role in this project was to develop a web-based database that can track hiring contractors, adults interested in the program, and various industry resources. This database is easily accessible for multiple users with reporting capabilities.
Manatee County Area Transit – Bradenton, FL (2015 – Present) Mr. Conway completed the development of a new website www.RideMCAT.org for Manatee County Area Transit. The website features the latest in responsive technology to ensure mobile device support and uses a full-featured content management system allowing efficient updating. The website provides visitors with easy access to information such as bus schedules, route maps, riding guides, ADA access and the latest transit news.
Crosstown Bridge Extension Project – Port St. Lucie, FL (2015 – Present) Mr. Conway completed the development of the website CrosstownExtension.com to support the building of the Crosstown Bridge Extension in Port St. Lucie, Florida. This mobile device friendly responsive website is used by the community to keep up-to-date as the project progresses. The site’s intuitive navigation system permits easy access to project news, traffic impacts, construction and aerial photos, frequently asked questions, and special events.
Gainesville Metropolitan Transportation Planning Organization – Gainesville, FL (2014 – Present) Mr. Conway developed the website LivableCommunity2040.com for the Metropolitan Transportation Planning Organization’s Long Range Transportation Plan. This colorful website is the community’s source for all information regarding the various aspects of the plan. It is built on a reliable content management system for efficient updating and provides access to plan details, maps and documents.
EDUCATION
• Computer Science / Mathematics, Temple University
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SOPHIA TINGLE Creative Services Manager / Social Media Specialist
Experience – 15 YearsSophia Tingle has 15 years experience in print and presentation design, web, product layout, event planning, marketing, and social media. As a designer, she reviews, analyzes, and creates visual solutions that communicate a variety of advertisement and marketing needs. Her artistic and professional disciplines have helped translate ideas and messages into creative images — resulting in the creation of simple to complex designs. Ms. Tingle brings her proficiency for creative concept development and design for branding, advertising and community relations. She works in Adobe Creative Suite, Microsoft Office Suite, Microsoft Publisher, Dreamweaver, Squarespace, QuarkXPress, Word Press, Email Marketing (Constant Contact, Virtual Response, Mail Chimp), Survey Monkey and SharePoint. Additionally, she excels in content creation and design for all major social media platforms including Facebook, Twitter, LinkedIn, Instagram, and YouTube.
RELEVANT PROJECT EXPERIENCE
City of Sanibel Shared Use Path Master Plan Update – City of Sanibel, FL (2019 – Present) Ms. Tingle branded and created several marketing collaterals and graphics to promote and showcase the city’s new Shared Use Path Master Plan. The Master Plan Update is being conducted to recognize the improvements completed over the past decade and to establish a blueprint for future enhancements to the Path system.
Manatee County Area Transit (MCAT) – Manatee County, FL (2018 – Present)Ms. Tingle provides creative services for Manatee County Area Transit (MCAT). She creates advertisments to promoted the bus rider apps and business schedule brochures, as well as create all the graphic elements for website.
Florida Department of Transportation (FDOT) District Six, Communication Programs and Special Projects – Miami-Dade County, FL (2017 – Present) Ms. Tingle is currently serving as Public Information Officer and Graphic Designer on several safety campaigns in Miami-Dade County and Monroe County. Her graphic designs are being used in the Anti-Litter, Pedestrian Safety, Way2Go Holiday Safety, Drive Safe Express and Safety Fair campaigns. She developed the branding and marketing collaterals for all the campaigns and work closely with the project manager in the development of the approach and implementation of plan and concepts which is then executed in various areas of Miami-Dade / Monroe County. Ms. Tingle helps coordinate meetings and grassroots outreach activities with local partnerships throughout the county.
City of Miami Beach, Capital Improvement Projects – City of Miami Beach, FL (2015 – Present) Ms. Tingle provides creative services for the high-profile capital improvement project on Venetian Isles in the City of Miami Beach. She creates templates, designing collateral materials, advertisements and maps, and creates project-specific collaterals. The bi-weekly construction updates use color, images and messaging to accurately and easily identify upcoming construction work on the three islands.
City of Miami Gardens, Creative Services – City of Miami Gardens, FL (2015 – 2016) Ms. Tingle served as the ongoing project coordinator for the design and development of the Miami Gardens Trolley brochures, bus stop posters and map designs. Also, she designed the trolley postcard to accompany the related printed materials. The designs make it easier for commuters to understand the trolley system, timetables and routes.
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SE 47th Terrace Streetscape Project – Special Projects and Website Development – Cape Coral, FL (2017 – Present)Ms. Tingle developed a project improvement information website, in which this website is used to inform the public of the significant infrastructure improvements and the reconstruction of SE 47th Terrace from Coronado Parkway to SE 15th Avenue to South Cape. The website will also allow the County to post information regarding the progress of the project, with photos and video as will had current advisories. This website was developed using CMS program Wordpress. She continiously provides updates to the website as needed. She is also responsible for creating project-specific collaterals such as flyers, fact sheet, signage, project maps, etc.
City of Doral, Bike Sharing Program – City of Doral, FL (2015) Ms. Tingle created all the elements of the City of Doral’s Bike Sharing Program that included the logo, collaterals, marketing elements and concepts. She also developed the branding elements for the program’s name and slogan, branded the basket and body of the bikes as well as designed the station racks.
Crosstown Bridge Extension Project – Special Projects and Website Development – Port St. Lucie, FL (2015 – Present) Ms. Tingle creates as needed slider images on client’s website to advertise Public Meetings, In the News spotlights and any additional information update the public. She is also responsible for creating project-specific collaterals such as flyers, fact sheet, public meeting signs, project maps, etc.
Collier County Stormwater Utility Program – CollierPUR Website Development – Collier County, FL (2017 – 2018)Ms. Tingle developed a public information website, this website will be used to inform the public of the project, direct the public to an online survey that will be tailored to collect information associated with public needs and opinions as it pertains to a stormwater utility. The website also allows the County to post information regarding public meetings associated with the project and provide the public with the ability to leave comments regarding the project. This website was developed using CMS program Wordpress.
EDUCATION
• Bachelor of Arts in Digital Design and Illustration, New Jersey City University
SKILLS
• Adobe Creative Suite, MS Office Suite, SharePoint, Dreamweaver, Squarespace, Word Press, QuarkXPress, Email Marketing (Constant Contact, Virtual Response, Mail Chimp, Survey Monkey, etc.), and Social Media (Facebook, Instagram, Twitter, YouTube, etc.)
LOCAL VENDOR PREFERENCE
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Local Vendor Preference
Although Quest does not have a physical office in Collier County, the two primary project leads, Lauren O’Neill and Yvonne McClellan, both live with their respective families in Collier County.
FORMS
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CHOICES 2008 Annual Report
you work hard.
you deserve Choices.
CHOICES
Health Services
Alachua County’s
CHOICES VISION
All Alachua county citizens have
access to cost effective, quality
and affordable health care.
2
TABLE OF CONTENTS
MISSION STATEMENT ....................3
VALUES ............................................4
MAJOR ACCOMPLISHMENTS ........5
MISSION STATEMENT
Provide health care access and provision of medical services for working
uninsured residents of Alachua County through innovative cost-effective programs
and health education for the benefit of the entire community.3 4
VALUES
INNOVATION Commitment to the creation and implementation of new ideas and
establishment of partnerships that promote excellence in healthcare.
INTEGRITY Commitment to ethics, honesty and fairness in our
service to the community.
COMPASSION Providing respectful and inclusive healthcare customer service while
advocating for the health needs of our community.
ACCOUNTABILITY Communicating public funds as stewards of public trust and
dedication to being fiscally responisible.
RESPECT Respecting our community’s healthcare needs by providing
quality health care services.
EMPOWERMENT Creating a culture that encourages personal responsibility for
improving one’s health and well-being.
MAJOR
ACCOMPLISHMENTS
65
Approval for New Plan
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Introduction of New Programs
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Explanation of Current and Future Community Impact
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7 8
EXPENDITURES
Costs Per Member
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Total FY08 Expenditures
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Total Money Conserved for Future Use
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9 10
ENROLLMENT
New Enrollment
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Target Enrollment
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Basis for Target Setting (Florida Health Insurance Study)
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11 12
NEW PROGRAMS
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1234 Main Street
Gainesville, Florida 33421
CHOICES
Health Services
Alachua County’s
Immokalee Rd
Vanderbilt Beach Rd
Pine Ridge RdAirport Pulling RdLivingston RdLogan BlvdCollier BlvdCollier BlvdSanta Barbara BlvdSanta Barbara BlvdCountry Barn RdBayshore DrGolden Gate PkwyGoodlette Frank RdRadio Rd
Rattlesnake Hammock RdThomasson DrVanderbilt DrNorth Naples
Naples
Naples
Municipal
Airport
Vineyards
NaplesManor
Lely
PelicanBay
ParkShore
MooringsGULF of MEXICOBASIN305
BASIN101
BASIN 306
75
75
84
41
41
Basin 306 Neighborhood
Pump Stations Rehabilitation
Project Location
QUESTIONS?
Info@CollierPUR.com
www.CollierPUR.com
(239) 281-2682
Dear neighbor, Collier County is investing
in neighborhoods through an important
wastewater pump station rehabilitation
program. Contractor, BLDM, Inc. is soon
beginning construction replacing and restoring
the existing pump station near your home.
CONSTRUCTION STARTING SOON
CONSTRUCTION INFORMATION
These improvements will not cause an interruption in
your utility services. Construction is expected to take
place Monday through Saturday, from 7 a.m. to 7 p.m.,
and may result in some low level noise. Efforts will be
made by the contractor to minimize noise that will occur
due to construction.
You can expect to see and hear active construction
starting in your neighborhood in the next week.
Temporary sidewalk and lane closures may occur near
project areas when necessary.
Remove Items from
Right of Way
Prior to construction the contractor will need to remove
anything within the County’s Right of Way. Property
owners should remove their plants, shrubs, trees,
sprinkler systems or ornamental decoration from the
County’s easement before construction begins.
Safety is a Top Priority
For your safety, please ensure that a safe distance
is maintained at all times from construction areas
and discourage children from approaching
construction equipment.
For More Information
Email: Info@CollierPUR.com
Call the project hotline: (239) 281-2682
www.CollierPUR.com
Stay connected, text: NaplesPUR to 444999
Dear Resident,
The Master Pumping Stations (MPS) 303 and
304 Rehabilitation Project will repair and replace
these existing wastewater MPS that serve
portions of the Bayshore, Gateway Triangle and
East Naples communities.
Construction of the two MPSs will take place
simultaneously. MPS 303 is located on the east
side of Bayshore Drive and north of Barrett
Avenue, and MPS 304 is located on the south side
of Thomasson Drive, near Avalon Elementary
School and East Naples Community Park. The
projects are anticipated to begin this summer and
be completed in summer 2018.
Purpose: Under this project, contractor Douglas
N. Higgins, Inc. will rehabilitate the two MPSs
that serve the area. These pumping stations
assist in transporting wastewater from nearby
communities to the South County Water
Reclamation Facility. The project is necessary to
ensure a continued high level of utility service,
reliability, and sustainability for each community.
What to expect: The contractor is starting work
soon, and you may already be seeing materials
arriving at the project sites. Construction activities
will take place primarily within the pumping
station facilities areas and the County’s right of
way, but crews will need to move equipment and
materials between each site.
Temporary lane closures may occur near the
project areas. Flaggers and safety signs will be
used to assist motorists through the work zone.
Construction activities are expected to take
place Monday through Saturday, from 7 a.m. to 7
p.m., and may result in some noise. Every effort
will be made by the contractor to minimize this
inconvenience.
For your safety, please stay a safe distance from
construction areas and discourage children from
approaching construction equipment.
Master Pumping Stations 303 and 304 Rehabilitaitons Project
November 2017
QUESTIONS: Info@CollierPUR.com | (239) 281-2682
We connect Florida veterans and their families to the
federal and state benefits and services they have earned.
Florida’s Veteran Population at a Glance:
• There are 1.6 million veterans in the state of Florida.
• Florida has the largest population of World War II veterans in the nation.
• Vietnam veterans are Florida’s largest veteran demographic.
• There are more than 140,000 women veterans in the state of Florida.
• Florida is home to more than 230,000 younger and returning
veterans from Operations Enduring Freedom and Iraqi Freedom.
• Florida veterans draw down $13.7 billion annually in federal benefits.
• Veterans living in Florida have access to 7 VA Medical Centers, 45 VA
Outpatient Clinics, 24 Vet Centers, and 7 State Veterans’ Homes.
No matter where, how or when Florida’s veterans have served,
we honor them. Visit www.FloridaVets.org to learn how FDVA
can connect veterans and their families to benefits and services.
We’re looking for you
CNAs, LPNs, RNs
Health Care Professionals
Come to whereYou are part of a special community.
Our communities love and support
our veterans. This means the FDVA
State Veterans’ Homes enjoy a
level of community involvement
and support unmatched in the
private sector. Your day will
include inspiring residents with a
variety of engaging activities.
Come to whereYou are needed.
You have an opportunity to go home
each day knowing you truly have
made a difference. In Japan and
Germany, Korea, Vietnam, Iraq and
Afghanistan, veterans went where
they were needed to protect our
freedom. Now they need you to
help them enjoy their later years.
Come to whereYou are part of a quality team.
Our FDVA State Veterans’ Homes
enjoy Five Star and Gold Seal ratings
for the care they provide. You can
come to work each day knowing
your residents are receiving the best
care possible. You can come to work
knowing you will work with state-of-
the-art technology and equipment to
help you do your job well. You’ll be
part of a team that improves quality
of life for our veteran residents.
To apply for one of our health care positions with the FDVA, please use the PeopleFirst job portal at
jobs.myflorida.com. If you have any questions about applying for a position with FDVA, please call the FDVA
Human Resources Office at (727) 518-3202, Ext. 5579
Come to whereYou can grow.
As an employee of the State of
Florida, you will enjoy tremendous
benefits to help provide for you and
your family now and into the future.
Among those benefits is a chance
to further your education at little or
no cost for tuition at certain state-
owned colleges and universities.
Come to whereYou are valued.
As a state agency, FDVA strives
to provide a competitive wage to
all of its team members. Recently,
we instituted a competitive rate
increase for all Certified Nursing
Assistants. When you join our
team, know we care about you
and appreciate the compassionate
service you provide to our residents.
Come to whereYou are family.
Your residents and their families
share a special bond, and we strive to
create an environment that supports
that bond through a strong sense
of family and home. You will work in
a beautiful facility surrounded by a
team of experienced and dedicated
health care professionals and
support personnel who serve not
only our residents, but one another.
11351 Ulmerton Road #311K
Largo, FL 33778-1630
www.FloridaVets.org
Clifford Chester Sims
State Veterans’ Nursing Home
Panama City, Florida
Honoring those who served U.S.
Clifford C. Sims State Veterans’ Nursing Home
4419 Tram Road
Panama City, FL 32404
Phone (850) 747-5401
Fax (850) 747-5301
Email: bentleyr@fdva.state.fl.us
“I’m very proud of our staff, volunteers and
residents. They’ve come together to make
this facility a true home for our resident
heroes. Recent VA and AHCA surveys as
well as the Gold Seal Award, confirm that
our home is one of the best in the state.”
Ruth Bentley
Home Administrator
Clifford C. Sims Veterans’ Nursing Home
About FDVA
Watching over and advocating for Florida’s
more than 1.5 million veterans are the men and
women of the Florida Department of Veterans’
Affairs. The cabinet agency is responsible for
assisting, without charge, Florida’s veterans,
their families and survivors in improving their
health and economic well-being through quality
benefit information, advocacy, and education.
FDVA’s two primary program areas include
Benefits and Assistance with staff conducting
outreach throughout the state to help veterans
connect with their earned benefits and services.
Its second primary program is operating the
Homes Program running six skilled nursing
facilities and one assisted living facility.
Our Locations
Panama City
Lake City
Port Charlotte
Land O’ Lakes
Pembroke Pines
Daytona Beach
St. Augustine
The Gold Seal Award recognizes nursing
homes that demonstrate the highest
standards of quality of life and care
for their residents.
Who We Are
The Clifford Chester Sims State Veterans’
Nursing Home in Panama City (Bay
County) is a modern, state-of-the-art
120-bed facility providing skilled nursing
care and the highest quality of life and
medical care to its veteran residents.
The home opened its doors to residents
in 2003.
Operated and maintained by the Florida
Department of Veterans’ Affairs, the home
is licensed by the Florida Agency for
Health Care Administration (AHCA) and
inspected annually by AHCA and the U.S.
Department of Veterans Affairs (VA).
Each of the facility’s two wings has a
nursing station staffed 24 hours a day
by registered nurses, licensed practical
nurses and certified nursing assistants.
A full complement of physical therapy,
occupational therapy and speech therapy
staff is maintained at the home.
Army Staff Sergeant, Clifford Chester Sims
The Clifford Chester Sims State Veterans’
Nursing Home is named after Staff Sergeant
Clifford Chester Sims, a Floridian who was
posthumously awarded the Medal of Honor
for his heroic actions during the Vietnam War.
Admission
Basic admission requirements include
an honorable discharge from the Armed
Forces, Florida residency prior to admission
and certification of need of skilled nursing
care as determined by a VA physician.
Upon admission, each resident is given a
checkup by the staff physician to ensure
all medical information is current. For
additional information, call (850) 747-5401.
What We Offer
• Spacious private or semi-private rooms
• Screened porches
• Cable television in every room
• Daily housekeeping and laundry services
• Main dining area
• U.S. Postal Service box and daily delivery
• Extensive in-house library
• Complete in-house pharmacy service
• Barber and beautician services
• Daily activities and field trips
Supporting the Home
Your purchase of the Florida Salutes Veterans
or one of the approved Army, Navy, Air Force
or Coast Guard license plates helps people
who need it most, when they need it most.
The $15 surcharge is placed into a trust
fund for the operation and maintenance
of State Veterans’ Homes in Florida. A
portion of the Marine Corps and Support
Our Troops license plates also supports
the State Veterans’ Homes Program.
Job Vacancy Announcements
To view a current listing of staff vacancies
at the nursing home, log onto People First
at peoplefirst.myflorida.com. A State of
Florida application is required. Apply online!
FLORIDA VETERANS’BENEFITS GUIDE
2019
www.FloridaVets.org
1
THE FLORIDA VETERANS’ HALL OF FAME
The Florida Veterans’ Hall of Fame Council accepts nominations
annually for induction into the Florida Veterans’ Hall of Fame. Those
nominating a veteran will need to complete a nomination packet
that can be downloaded from www.FloridaVeteransHallofFame.
org. The Hall recognizes military veterans who, through their works
and lives during or after military service, have made a significant
contribution to the state of Florida through civic, business, public
service or other pursuits.
The Florida Veterans’ Benefits Guide is printed courtesy of the Florida Attorney
General’s Office and is provided as a public service. The use of trade, firm, or
corporation names, products or services within this publication, including any
advertisements of products or services, does not constitute an endorsement or
approval by the Attorney General’s Office or Florida Department of Veterans’ Affairs.
ATTORNEY GENERAL’S MESSAGE
Without men and women willing to fight
and die for our freedom, the United States
of America would cease to exist. I am
forever grateful for our brave military
members and each and every one of the
1.5 million United States veterans who call
Florida home.
The 2019 Florida Veterans’ Benefits Guide
is a great resource to help identity the
earned benefits, services and support
available to all our veterans. We will never
be able to repay our service members for
the sacrifices made defending our country and making the world a
safer place to live—but we can work together to make sure every
veteran knows that services are available, and people care.
To all our veterans, I want to thank you for your service. God bless
you and God bless the United States of America.
Pam Bondi
Florida Attorney General
2011-2019
2
FLORIDA VETERANS’ MEMORIALS
The State of Florida has three official memorials dedicated to veterans
located in the capital city, Tallahassee. The sites are maintained by the
Florida Department of Management Services.
World War II Memorial
Florida’s World War II Memorial
was dedicated on June 6, 2005,
by Gov. Jeb Bush. More than
248,000 Florida veterans served
in the war. The Sunshine State is
currently home to approximately
61,000 World War II veterans.
Florida contributed $248,000
to the National World War II
Memorial in Washington, D.C. —
one dollar for each service
member who entered the
military from Florida during the
war. Location: In front of the
R. A. Gray Building, 500 South
Bronough Street, Tallahassee.
Korean War Memorial
Florida’s Korean War Memorial
was dedicated on Dec. 11, 1999,
by Gov. Jeb Bush. More than
294,000 Florida veterans served
in the Armed Forces during
the war. The Sunshine State is
currently home to approximately
139,000 Korean War veterans.
Location: Cascades Park,
Downtown Tallahassee.
Vietnam War Memorial
Florida’s Vietnam War
Memorial was dedicated on
Nov. 12, 1985, by Gov. Bob
Graham. The memorial, with
its twenty-eight by fifteen foot
U.S. flag, contains the names
of all known Floridians killed in
the war. The Sunshine State is
currently home to approximately
520,000 Vietnam veterans.
Location: Across Monroe Street
from the Old Capitol Building,
Downtown Tallahassee.
3
FLORIDA VETERANS FOUNDATION
The Florida Veterans Foundation is the
Direct Support Organization to the Florida
Department of Veterans’ Affairs. The nonprofit
Foundation, now in its 11th year, operates for
the benefit of the Department, Florida’s more
than 1.5 million veterans, and veteran service
organizations. The Foundation operates for
charitable and educational purposes under
Section 501(c) (3), and works closely with the
67 County Veteran Service Offices, which are
“frontline” for Florida veterans. The Foundation
seeks out the greatest unmet needs of Florida
veterans and works proactively and collaboratively with State Veteran
Service Organizations to solve issues that impede their progress,
such as employment, housing, transportation and benefits assistance.
The Department and Foundation are currently pursuing two distinct
initiatives that will greatly benefit Florida’s veteran population: veteran
suicide prevention and an elderly veterans’ outreach effort to connect
veterans with earned VA monetary benefits.
Florida Veterans Crisis Line
One prominent initiative to help veterans in crisis is the creation of a
simple one-button push of the “Get Help Now” Mobile App that connects
a veteran with a peer-to-peer contact with the Crisis Centers throughout
Florida. If you are in crisis, call the 24-Hour Florida Veterans Support Line
1-844-MYFLVET (693-5838) or 2-1-1.
Opioid Addiction is a disease and can be treated. Please contact
CleanSlate Outpatient Addiction Medicine at www.cleanslatecenters.com
or call 833-505-4673 (HOPE).
Connecting Veterans with Benefits
Many Florida veterans and their families are also unaware of earned VA
benefits available such as VA Pension with Aid and Attendance, which
helps support their financial and medical needs and enhance their
quality of life and in many cases allow veterans to remain in their homes.
Our efforts to find aging veterans is anticipated to provide additional
earned benefits totaling $3 billion. The past year with both the National
Association of Veterans and Families and American Patriot Services
Corporation have realized 1,500 claims for approximately $200 million
in benefits. Currently both entities are realizing $10 million a month in
benefits to aging veterans in Florida.
We are also teaming with Project Vet Relief to provide emergency
financial assistance to Florida veterans. Please visit www.helpflvets.org to
make a donation in support of our program.
Thanks for helping us fulfill our mission to leave no Florida veteran behind.
Mike Mason, USA (Ret.)
Chairman, Florida Veterans Foundation, Inc.
4
OUR MISSION
To advocate with purpose and passion for Florida veterans and
link them to superior services, benefits and support. The Florida
Department of Veterans’ Affairs was founded on July 1, 1989,
following the passing of a Constitutional Amendment in 1988 by
Florida voters establishing a state agency responsible for advocating
for Florida’s veterans, their families and survivors. FDVA is a Cabinet
Agency, reporting to the governor and Cabinet officers, with an
appointed executive director as agency head. FDVA has primary
offices in Largo, with staff offices in Bay Pines and Tallahassee.
OUR VISION
FDVA is the premier point of entry for Florida veterans to access
earned services, benefits and support.
Free Benefits & Disability Claims Counseling
The Florida Department of Veterans’ Affairs has Claims Examiners
co-located with the VA Regional Office in Bay Pines, each VA Medical
Center and many VA Outpatient Clinics. Assistance with claims is free
and covers all state and federal veterans’ programs. FDVA, through
its Bureau of State Approving Agency, also evaluates and approves
secondary and post-secondary education programs so Floridians can
take advantage of federal veterans’ educational programs such as
the Post-9/11 GI Bill®. For more information or for assistance, call
(727) 319-7440 or visit FloridaVets.org. Most federal, state and
local veterans’ benefits require proof of military service through
an official discharge document, often called a DD-214 or one of its
predecessors. You may request a free copy of your military service
record through the National Archives at www.archives.gov/veterans.
County Veteran Service Offices
Information on current federal, state and local veterans’ programs,
entitlements and referral services is also available in Florida through
a network of County Veteran Service Offices. Counselors are trained
and accredited annually by the Florida Department of Veterans’
Affairs. All services are provided free of charge. A list of offices can
be found online at FloridaVets.org/benefits-services.
State Women Veterans’ Coordinator
The Sunshine State is home to approximately 155,000 women
veterans. Many women veterans don’t know they are eligible for
the full range of federal and state benefits. To help connect women
veterans with earned benefits and services, FDVA hosts an annual
state women veterans’ conference. A Woman Veteran license plate is
also available for purchase. For more information on women veterans’
issues, call (727) 319-7440 or visit FloridaVets.org/our-veterans/
women-veterans.
5
FLORIDA STATE VETERANS’ HOMES
The Florida Department of Veterans’ Affairs operates six skilled
nursing facilities and one assisted living facility. Two additional skilled
nursing facilities are under development. All facilities are licensed
by Florida’s Agency for Health Care Administration and inspected
annually by AHCA and the U.S. Department of Veterans Affairs. The
homes are supervised round the clock by registered and licensed
nurses. Under the IRS tax code, monetary donations to specific state
veterans’ homes are tax deductible. Per Florida Statutes, all such
donations are to be used for the benefit of the home and its residents.
You may also support the State Homes for Veterans Trust Fund by
making a $1 contribution when renewing your Driver License. Let the
clerk know you’re a veteran.
Employment
Our State Veterans’ Homes enjoy Five Star and Gold Seal ratings for the
care they provide. You can come to work each day knowing you will
be using state-of-the-art technology and equipment to provide your
residents with the best care possible. The Homes have a new training
and employment opportunity that will allow you to receive your Certified
Nursing Assistant certification with continual employment after training
is completed. For employment opportunities, call the FDVA Human
Resources Office at (727) 518-3202, Ext. 5533 or visit the People First
website at jobs.myflorida.com.
Resident Admission
Basic admission requirements for all state veterans’ homes include an
honorable discharge, Florida residency, and certification of need of
assisted living or skilled nursing care as determined by a VA physician.
For more information, call (727) 518-3202, Ext. 5562.
Veterans’ Homes
The Robert H. Jenkins Jr. Veterans’ Domiciliary Home in Lake City
(Columbia County) opened to residents in 1990. The 150-bed Assisted
Living Facility near the intersection of Interstates 10 and 75 provides
a special combination of housing, personalized supportive services
and incidental medical care to eligible veterans. Veterans must be
able to feed and dress themselves and in need of assisted living care.
Call (386) 758-0600 for more information. Address: 751 SE Sycamore
Terrace, Lake City, FL 32025.
The Emory L. Bennett State Veterans’ Nursing Home in Daytona
Beach (Volusia County) opened to residents in 1993. The 120-bed
facility provides skilled nursing care to its veteran residents. Call
(386) 274-3460 for more information. Address: 1920 Mason Avenue,
Daytona Beach, FL 32117.
The Baldomero Lopez State Veterans’ Nursing Home in
Land O’ Lakes (Pasco County) opened to residents in 1999.
The 120-bed facility provides skilled nursing care and can
accommodate 60 residents with dementia/Alzheimer’s disease.
Call (813) 558-5000 for more information. Address: 6919 Parkway
Boulevard, Land O’ Lakes, FL 34639.
6
The Alexander “Sandy” Nininger State Veterans’ Nursing Home in
Pembroke Pines (Broward County) opened to residents in 2001. The
120-bed facility offers skilled nursing care and can accommodate 60
residents with dementia/Alzheimer’s disease. Call (954) 985-4824
for more information. Address: 8401 West Cypress Drive,
Pembroke Pines, FL 33025.
The Clifford C. Sims State Veterans’ Nursing Home in Panama City
(Bay County) opened to residents in 2003. The 120-bed facility
offers skilled nursing care and can accommodate 60 residents
with dementia/Alzheimer’s disease. Call (850) 747-5401 for more
information. Address: 4419 Tram Road, Panama City, FL 32404.
The Douglas T. Jacobson State Veterans’ Nursing Home in Port
Charlotte (Charlotte County) opened to residents in 2004. The
120-bed facility offers skilled nursing care and can accommodate
60 residents with dementia/Alzheimer’s disease. Call (941) 613-0919
for more information. Address: 21281 Grayton Terrace, Port Charlotte,
FL 33954.
The Clyde E. Lassen State Veterans’ Nursing Home in St. Augustine
(St. Johns County) opened to residents in 2010. The 120-bed facility
offers skilled nursing care and can accommodate 60 residents
with dementia/Alzheimer’s disease. Call (904) 940-2193 for more
information. Address: 4650 State Road 16, St. Augustine, FL 32092.
The Ardie R. Copas State Veterans’ Nursing Home in Port St. Lucie
(St. Lucie County) is scheduled to open to residents in early 2020.
When completed, the 120-bed facility will offer skilled nursing care
and accommodate residents with dementia/Alzheimer’s disease. For
more information, call (727) 518-3202, Ext. 5562.
Military License Plates
License plates honoring the individual Armed Services are available
to the general public. Your purchase of the “Florida Salutes Veterans”
or one of the state’s U.S. Army, U.S. Navy, U.S. Air Force or U.S. Coast
Guard license plates directly helps veterans. The $15 surcharge goes
into a trust fund for the operation and maintenance of Florida’s
veterans’ homes. A portion of the surcharge from the U.S. Marine
Corps and “Support Our Troops” license plates also supports the
State Veterans’ Homes Program.
Ground breaking at the Ardie R. Copas home site on March 20, 2018. An
additional 114-bed state veterans’ nursing home in Orange County is under
renovation before opening in late 2019.
7
VETERANS’ BENEFITS: HEALTH CARE
Medical Care
To the extent resources and facilities are available, the VA provides
hospital care covering the full range of medical services to veterans.
Eligible veterans may receive medical treatment at any VA Medical
Center or Clinic in Florida.
Free Health Care for Recent Combat Vets
Combat veterans who were discharged or released from active
service on or after Jan. 28, 2003, are eligible to enroll in the VA health
care system for five years from the date of discharge or release. The
enrollment period begins on the discharge or separation date of the
service member from active duty service, or in the case of multiple
call-ups, the most recent discharge date. Veterans, including activated
Reservists and National Guard members, are eligible if they served on
active duty in a theater of combat operations after Nov. 11, 1998, and
have been discharged under other than dishonorable conditions.
One-time Dental Treatment
Following separation or retirement from service, veterans have 180 days
to receive one-time separation dental care from the VA, if the certificate
of discharge does not certify that the veteran was provided a complete
dental examination and treatment prior to discharge. (38 CFR 17.161)
VA Offers Dental Insurance Program
VA partnered with Delta Dental and MetLife to allow eligible veterans,
plus family members receiving care under the Civilian Health
and Medical Program (CHAMPVA), to purchase affordable dental
insurance. There are no eligibility limitations based on a service-
connected disability rating or enrollment priority assignment. For
more information, visit Delta Dental at www.deltadentalvadip.org or
MetLife at www.metlife.com/vadip.
VA Mission Act
The VA Mission Act of 2018 consolidates U.S. Department of Veterans
Affairs community care programs, revises other VA health care programs
and facilities provisions, and makes appropriations for veterans care.
The bill establishes the Veterans Community Care Program to furnish
hospital care, medical services and extended care services through
certain non-VA providers to veterans who are enrolled in the VA health
care system or otherwise entitled to VA care. The Mission Act builds off
previous law, the Veterans Access, Choice and Accountability (Choice)
Act, which Congress passed in 2014. For more information, visit
www.congress.gov/115/bills/s2372/BILLS-115s2372enr.pdf
Agent Orange
Veterans who were exposed to Agent Orange or other herbicides
during military service may be eligible for a variety of VA benefits,
including disability compensation for diseases associated with
exposure. Your dependents and survivors also may be eligible for
benefits. For more information, call the Agent Orange Help Line at
1-800-749-8387 or send an e-mail to GW/AOHelpline@vba.va.gov
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Camp Lejeune
The U.S. Department of Veterans Affairs has established a
presumption of service connection for eight diseases associated
with exposure to contaminants in the water supply at Camp Lejeune,
N.C. Active duty, reserve and National Guard members who served
at Camp Lejeune or MCAS New River, N.C. for a minimum of 30 days
(cumulative) from Aug. 1, 1953, through Dec. 31, 1987, may be
eligible for disability benefits. For more information, visit
www.publichealth.va.gov/exposures/camp-lejeune/index.asp.
VETERANS’ BENEFITS: EDUCATION
Florida waives out-of-state tuition fees for all honorably discharged
veterans who reside in the state and who are enrolled in Florida public,
post-secondary institutions, through the “Congressman C.W. Bill Young
Tuition Waiver Program.” The out-of-state tuition and fee waiver is
extended to spouses and dependent children who reside in Florida
and who are using GI Bill® benefits for enrollment in Florida public,
postsecondary institutions (see FS 1009.26(13)).
Out-of-state tuition fees are waived for active duty members residing
or stationed outside of the State of Florida.
Florida waives undergraduate-level tuition at state universities and
community colleges for Florida recipients of the Purple Heart and
other combat-related decorations superior in precedence to the
Purple Heart. The waiver program also includes the state’s career and
technical training facilities. Eligibility for this earned benefit has recently
expanded. Call (850) 245-0407 for more information. (FS 1009.26(8))
Florida also provides scholarship opportunities for dependent
children and spouses of veterans who died from a service-connected
disability or who are 100 percent service-connected permanent and
total disabled veterans through the Scholarships for Children and
Spouses of Deceased or Disabled Veterans program. (FS 295.01) Visit
www.floridastudentfinancialaid.org or call toll free (888) 827-2004
for more information. Dependent children of service members Missing
in Action or Prisoners of War may also be eligible for tuition benefits.
For information pertaining to Survivors and Dependents Educational
Assistance Programs offered by USDVA, please call (888) 442-4551 or
visit www.benefits.va.gov/gibill
Each Florida College System institution and state university offering
priority course registration for segments of the student population
shall provide priority course registration to veterans of the U.S. Armed
Forces who are receiving GI Bill® educational benefits (FS 1004.075).
The benefit also applies to spouses and dependent children receiving GI
Bill® benefits. Florida State Colleges and Universities also allow current
members of the U.S. Armed Forces and honorably discharged veterans
to earn academic college credit for college-level training and education
acquired in the military. Consult your local campus for details.
Honorably discharged veterans who were inducted into the U.S.
Armed Forces prior to completing their high school education can be
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awarded a State of Florida High School Diploma. Visit
fldoe.org/academics/career-adult-edu/veterans-diplomas.stml
or call (850) 245-0446 for more information.
Post-9/11 GI Bill®
Provides financial assistance for 15 years after leaving service to
individuals who served on active duty a minimum of 90 days after
Sept. 10, 2001. Veterans (and their dependents under the Marine
Gunnery Sergeant John David Fry Scholarship program) who
transitioned out of the military after Jan. 1, 2013, will not be limited
to the 15-year deadline to use their GI Bill® benefits. Public Law 111-32,
the Marine Gunnery Sergeant John David Fry Scholarship, amends the
Post-9/11 GI Bill® to include the children of service members who died
in the line of duty after Sept. 10, 2001 and Section 701 of The Choice
Act expands it to include surviving spouses. For more information, to
include Transfer of Entitlement of this benefit to dependents as well as
the Yellow Ribbon Program, call toll free (888) 442-4551 or visit the VA
website at www.benefits.va.gov/gibill.
Montgomery GI Bill®
Provides financial assistance for 10 years after leaving service to
honorably discharged veterans who enlisted after June 30, 1985, and
elected to participate within the first 12 months of service. For more
information, call toll free (888) 442-4551 or visit www.benefits.va.gov/
gibill. GI Bill® is a registered trademark of the U.S. Department of
Veterans Affairs.
VETERANS’ BENEFITS: PENSION
Aid & Attendance / Dependency &
Indemnity Compensation
Pension is a needs-based benefit paid to wartime veterans who meet
certain age or non-service connected disability requirements. Aid
and Attendance is an increased monthly pension amount paid to a
veteran or surviving spouse. You may be eligible if you require the aid
of another person in order to perform activities of daily living, such as
bathing, feeding, dressing, toileting or adjusting prosthetic devices.
Dependency and Indemnity Compensation is a tax-free monetary
benefit paid to eligible survivors of military service members who
died in the line of duty or eligible survivors of veterans whose death
resulted from a service-related injury or disease. A death certificate
indicating the cause of death was service-connected is evidence
needed by survivors when applying for the DIC benefit. However,
the service-connected condition does not have to be the immediate
cause of death; it need only be a “significant contributor” to the
veteran’s death. Veterans and their spouses should provide copies of
the veteran’s VA Disability Rating Letter to their non-VA physicians.
Physicians should add the letter to the veteran’s medical record.
For eligibility requirements, contact an FDVA Veterans’ Claims Examiner
or County Veteran Service Officer. You may also visit benefits.va.gov/
benefits/factsheets.asp or call toll free (800) 827-1000.
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Note: Both Social Security and VA pay disability benefits. However,
their programs, processes and criteria for receiving benefits are very
different. Visit www.socialsecurity.gov/people/veterans or call toll
free (800) 772-1213 for more information.
VETERANS’ BENEFITS: HOME LOANS & PROPERTY TAXES
G.I. Home Loan Guarantee and Adaptive Housing Grants
The VA may guarantee part of your loan for the purchase of a
home, manufactured home, or condominium. In addition, veterans
with conventional home loans now have options for refinancing to
a VA guaranteed home loan as a result of the Veterans’ Benefits
Improvement Act of 2008. The VA also provides grants to veterans
with certain permanent and total service-connected disabilities to help
purchase or construct an adapted home, or modify an existing home
to accommodate a disability. For information, call (877) 827-3702 or
visit www.benefits.va.gov/homeloans.
Basic Property Tax Exemptions
Eligible resident veterans with a VA certified service-connected
disability of 10 percent or greater shall be entitled to a $5,000
deduction on the assessment of their home for tax exemption
purposes. The veteran must establish this exemption with the county
tax official in the county in which he or she resides by providing
documentation of this disability. The unremarried surviving spouse of a
disabled ex-service member, who on the date of the disabled ex-service
member’s death had been married to the ex-service member for at
least five years, is also entitled to this exemption. (FS 196.24)
Additional Property Tax Exemptions
Any real estate owned and used as a homestead by a veteran, who
was honorably discharged and has been certified as having a service-
connected, permanent and total disability, is exempt from taxation if
the veteran is a permanent resident of Florida and has legal title to
the property on Jan. 1 of the tax year for which exemption is being
claimed. (FS 196.081(1))
Any real estate owned and used as a homestead by the surviving
spouse of an Armed Forces member who died from service-connected
causes while on active duty is exempt from taxation if the member
was a permanent resident of Florida on Jan. 1 of the year in which the
member died. (FS 196.081(4)(a))
If, upon the death of the veteran, the spouse holds the legal or beneficial
title to the homestead and permanently resides there, the exemption
from taxation carries over to the benefit of the veteran’s spouse until
such time as he or she remarries, sells, or otherwise disposes of the
property. If the spouse sells the property, an exemption not to exceed
the amount granted from the most recent ad valorem tax roll may be
transferred to the new residence as long as it is used as the primary
residence and the spouse does not remarry. (FS 196.081(3))
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Any partially disabled veteran who is age 65 or older, any portion of
whose disability was combat-related, and who was honorably discharged,
may be eligible for a discount from the amount of ad valorem tax on
the homestead commensurate with the percentage of the veteran’s
permanent service-connected disability. Eligible veterans should apply for
this benefit at the county property appraiser’s office. (FS 196.082)
Any real estate used and owned as a homestead by any quadriplegic
is exempt from taxation. Veterans who are paraplegic, hemiplegic, or
permanently and totally disabled who must use a wheelchair for mobility,
or are legally blind, may be exempt from real estate taxation. Check with
your local property appraiser to determine if gross annual household
income qualifies. The veteran must be a resident of Florida. (FS 196.101)
Service members entitled to homestead exemption in this state, and
who are unable to file in person by reason of such service, may file
through next of kin or a duly authorized representative. (FS 196.071)
VETERANS’ BENEFIT: INSURANCE
Veterans’ Group Life Insurance (VGLI) is a program that allows you
to continue life insurance coverage after you separate from service.
Servicemembers’ Group Life Insurance (SGLI) may be converted to
VGLI within one year and 120 days of discharge. For more information,
call toll free (800) 419-1473 or visit www.insurance.va.gov.
Other Insurance
A veteran with a new service-connected disability, but otherwise in good
health, may apply to the VA for up to $10,000 in life insurance coverage
at standard rates. Veterans who receive a new rating of zero percent or
greater are eligible for the coverage. The application must be made within
two years from the date of being notified of a new service-connected
status. The veteran must have received an other than dishonorable
discharge and released from active duty after April 25, 1951. Call toll free
(800) 669-8477 or visit www.benefits.va.gov/insurance/s-dvi.asp.
VETERANS’ BENEFITS: BURIAL & FAMILY SUPPORT
The U.S. Department of Veterans Affairs provides honorably discharged
veterans, spouses and dependents with burial in a national cemetery
at no cost. Cremated remains are also accepted. Eligible spouses and
dependents may be buried if they predecease the veteran. The VA
provides eligibility determinations for interment in a national cemetery
prior to the time of need. Through the Pre-Need Determination of
Eligibility Program, upon request, individuals can learn if they are eligible
for burial or memorialization in a national cemetery. To make burial
arrangements at any open VA national cemetery at the time of need,
call the National Cemetery Scheduling Office toll free at (800) 535-1117.
The VA provides the gravesite, grave liner, opening and closing of the
grave, government headstone or marker, U.S. burial flag, Presidential
Memorial Certificate and perpetual care of the gravesite at no cost to
the family. The VA also provides a headstone, marker or medallion for
placement on a private headstone at a private cemetery at no cost
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to the family. The VA does not make funeral arrangements. For more
information, visit www.cem.va.gov or call toll free (800) 697-6947.
Gold Star Families
Florida honors its Gold Star Families. Losing a loved one is one of
the most difficult things anyone can go through. Florida Survivor
Outreach Services connects you with people who can help you move
forward and find strength. SOS Support Coordinators are located
strategically throughout Florida to provide long-term support
and assistance. A Gold Star license plate is also available from
the Department of Highway Safety and Motor Vehicles. For more
information, visit floridavets.org/our-veterans/gold-star-families.
VETERANS’ BENEFITS: MOTOR VEHICLE, LICENSING & FEE EXEMPTIONS
Veteran Designation on Driver License
Florida veterans can add a veteran designation to their driver license
or ID card by visiting any Florida driver license office, to include
those operated by county tax collectors. Requirements: 1) present a
discharge document which shows an honorable discharge from active
duty; 2) visit www.flhsmv.gov/driver-licenses-id-cards/what-to-bring
to ensure you have all other documents. Veterans who need to
obtain a copy of their DD-214 may request it online at www.archives.
gov/veterans. While renewing or replacing a driver license or ID
card, veterans may also voluntarily request information on veterans’
benefits be forwarded to them.
100% Disabled Veteran State ID Card
A disabled veteran ID card may be issued by the Florida Department
of Veterans’ Affairs to any veteran who is a permanent resident of
the state and is determined by the VA or Department of Defense
to have a 100% service-connected, permanent and total disability
rating. (FS 295.17) The card may be used as proof of eligibility for
any state benefit except exemption of homestead property taxes.
For application information, call (727) 319-7440.
Driver License & State ID Fee Exemptions
Any honorably discharged veteran who has a valid FDVA 100% disabled
veteran ID card or who has been determined to have a 100% total and
permanent service-connected disability and is qualified to obtain a
driver license is generally exempt from all fees. However, a fee may be
applied to drivers seeking to reinstate a license. (FS 322.21(7))
The Florida Department of Highway Safety and Motor Vehicles or a
county tax collector may issue or renew a state ID card to a person
who presents evidence that he or she is homeless without payment
of fees. A nominal fee may apply in offices operated by county tax
wcollectors. Homeless veterans may prove their status with a letter
from the U.S. Department of Veterans Affairs that establishes eligibility
in the U.S. Department of Housing and Urban Development-VA
Supportive Housing Program, known as HUD-VASH.
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Disabled Veteran Motor Vehicle License Plate
An honorably discharged veteran who has been a resident of
Florida continuously for the past five years or who has established a
domicile in Florida, as provided by FS 222.17, may apply for one free
disabled veteran “DV” license plate for an owned or leased vehicle.
The veteran must provide proof of a service-connected 100-percent
disability rating or that the vehicle was acquired through VA financial
assistance. Note: Free license plates with a wheelchair emblem are
available for those veterans permanently confined to a wheelchair and
who otherwise qualify for a DV plate. Service charges may apply (FS
320.084). For eligibility requirements and more information, call (850)
617-2000 or visit www3.flhsmv.gov/dmv/Proc/rs/RS-17.pdf.
Parking for Disabled Veterans
Parking spaces for persons with disabilities are for the exclusive use
of individuals who have permanent or temporary impairments. (F.S.
553.5041(3)). Disabled veterans who have been issued a “DV” plate may
only park in designated handicapped parking spaces if they also have
a mobility impairment. Disabled veterans with a mobility impairment
may apply for the disabled parking plate with the wheelchair emblem to
avoid possible fines and penalties. No state agency, county, municipality
or agency thereof may charge the driver of a vehicle displaying a “DV”
license plate any fee for parking on public streets, highways or in any
metered parking space. There are exemptions to this benefit, which
may be found in Florida Statute 316.1964. Recently passed legislation
also prohibits the governing body of each publicly owned or publicly
operated airport from charging parking fees to vehicles displaying
certain disabled veteran license plates.
Handicapped Toll Permit
Licensed drivers who operate a vehicle specially equipped for the
handicapped, and are certified by a licensed physician or the VA as
having permanent upper limb impairments/disabilities substantially
affecting their ability to deposit coins in toll baskets, shall pass free
through all toll gates. A window sticker from the Florida Department
of Transportation must be obtained and displayed. (FS 338.155(3))
Commission as a Notary Public
The state’s $10 commission fee shall not be required for a commission
as a Notary Public to a veteran with wartime service who has been
rated 50 percent or more for a service-connected disability. Other fees
will apply. notaries.dos.state.fl.us/pdf/applpkg.pdf (FS 117.01(2))
Military License Plates
The Department of Highway Safety and Motor Vehicles issues special use
license plates for eligible military members and veterans. These special
use license plates, honoring wartime service, awards and decorations,
and status are issued after the applicant provides documents establishing
proof of status, such as a DD-214, and upon payment of the license tax
imposed by s. 329.08, F.S. License fees and taxes vary. Visit www.flhsmv.
gov/specialtytags/miltags.html for more information.
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Disabled Veterans’ Exemption from Fees
Total and permanently disabled Florida veterans are exempt from
county and municipality building license or permit fees when making
certain improvements to their residence in order to make the dwelling
habitable or safe. Restrictions apply. (FS 295.16)
VETERANS’ BENEFITS: RECREATIONAL DISCOUNTS & FEE WAIVERS
Florida State Park Discount Passes
The Florida Department of Environmental Protection provides a
25-percent discount on annual passes to Florida’s State Parks for all
active duty and honorably discharged veterans of the U.S. Armed
Forces, National Guard or Reserve units of the U.S. Armed Forces or
National Guard. The pass is available for purchase at any Florida State
Park staffed ranger station.
Veterans with service-related disabilities,surviving spouses and parents
of members of the U.S. military who have fallen in combat, and law
enforcementofficers and firefighters who have died in the line of duty,
will receive a free lifetime family annual entrance pass. The free annual
pass can only be obtained at a staffed ranger station. For specific
details, call (850) 245-2157 or visit www.FloridaStateParks.org.
County and municipal departments of parks and recreation provide
a full or partial discount on park entrance fees to current military
service members, honorably discharged veterans, service-connected
disabled veterans and the surviving spouse or parents of a military
service member who died in combat. Consult your local county or
municipal park for details.
Hunting and Fishing
The Military Gold Sportsman’s License is available for a reduced fee of
$20 to any resident who is an active or retired member of the U. S. Armed
Forces, U. S. Armed Forces Reserve or National Guard upon submission
of a current military ID card. For more information, visit myfwc.com/
license/recreational/military-gold. The license is available through an
online verification process at www.GoOutdoorsFlorida.com. The license
may also be obtained at Florida tax collectors’ offices with proof of
residency and a current military identification card.
State hunting and fishing licenses and permits shall be issued without
fees for five years to any veteran who is a Florida resident, certified or
determined to be 100% totally and permanently disabled by the VA or
the U.S. Armed Forces, or who has been issued a valid disabled veteran
ID card by FDVA. For more information, visit myfwc.com. (FS 379.353).
Operation Outdoor Freedom
Sponsored by the Department of Agriculture and Consumer Services,
Operation Outdoor Freedom provides wounded veterans with the
outdoor activities that they enjoy at no cost. Designated state and
agricultural lands throughout Florida grant qualified veterans with
unique opportunities for recreation and rehabilitation. The Florida
15
Forest Service, within the Florida Department of Agriculture and
Consumer Services, provides hundreds of veterans with the Operation
Outdoor Freedom experience. For more information, call (863) 578-
1894 or visit www.freshfromflorida.com/Divisions-Offices/Florida-
Forest-Service/Recreation/Operation-Outdoor-Freedom.
VETERANS’ BENEFITS: EMPLOYMENT SERVICES
Employment services for veterans, military members and their families
are offered through the CareerSource Florida network, which includes
the Department of Economic Opportunity, Florida’s 24 local workforce
development boards and more than 100 career centers. Available
services include interview preparation, resume writing assistance, job
and training-related referrals, career planning, vocational guidance, job
search and placement assistance, and internet access.
Local Veterans’ Employment Representatives conduct outreach to
employers and business associations and engage in advocacy efforts
with hiring executives to increase employment opportunities for veterans
and encourage the hiring of disabled veterans. The Disabled Veterans
Outreach Program provides individualized career services to veterans
with significant barriers to employment, with the maximum emphasis
directed toward serving veterans who are economically or educationally
disadvantaged. For more information, visit careersourceflorida.com/
your-local-team or call (866) 352-2345 (option 2).
Employ Florida Vets
The Florida Veterans Program Portal is an online resource from Employ
Florida for veterans’ employment and employer recruitment information.
The portal provides information and resource links to assist veterans,
their families, and employers in accomplishing their employment goals
and is available 24/7. For more information, visit veteran.employflorida.
com/vosnet/Default.aspx or call toll free (800) 438-4128.
Troops to Teachers
Troops to Teachers is a program designed to help transitioning service
members and veterans begin new careers as K-12 school teachers.
Some program participants are eligible for financial assistance.
Tallahassee Community College and the Florida Department of
Education have announced a new partnership to bring the Troops to
Teachers program back to Florida. For additional information, visit
proudtoserveagain.com.
Uniformed Services Employment and
Reemployment Rights Act
The Uniformed Services Employment and Reemployment Rights
Act (USERRA) protects the employment rights and ensures the
reemployment of veterans, reservists and National Guard members
after a period of active service and prohibits employment discrimination
because of past, current, or future military obligations. It covers all
employers, regardless of size, in the public and private sectors. Call toll
free (866) 487-2365 or visit www.dol.gov/vets for more information.
16
Business License Fee Waivers for
Veterans & their Spouses
The Department of Business and Professional Regulation has the
ability to waive the initial licensing fee, application fee and unlicensed
activity fee for military veterans and their spouses at the time of
discharge who apply to the Department for a state professional
license. The application must be submitted within 60 months after
the veteran has been honorably discharged from any branch of the
U.S. Armed Forces, including the Florida National Guard. Please note,
this waiver does not include examination fees or other incidental fees.
The law applies to new licenses for more than 20 professions under
DBPR’s jurisdiction, including construction, real estate, certified public
accountants and cosmetologists. Visit www.myfloridalicense.com/
DBPR/military-services/veterans-services or call (850) 487-1395 for
more information.
Health License Fee Waivers for Veterans & their Spouses
The Florida Department of Health has programs in place to aid
veterans in finding employment in health-related fields after they
return home. The department offers expedited health care practitioner
licensure through the Veterans Application for Licensure Online
Response (VALOR) system. The department also offers expanded
licensure fee waivers for military veterans and their spouses applying
for health care licensure in Florida. The department continues to
assist county health departments in recruiting military veterans and
their spouses to work in health-related fields. If you were honorably
discharged within the past 60 months, the Florida Department
of Health may be able to help you find employment. For job
opportunities, visit peoplefirst.myflorida.com. For more information,
call (850) 488-0595 or visit www.flhealthsource.gov/valor#Veterans.
Agriculture and Consumer Services Fee
Waivers for Veterans & their Spouses
The Florida Department of Agriculture and Consumer Services now
waives first-time licensing application fees for specific veterans of
the U.S. Armed Forces, their spouses, or a business entity in which
the veteran or spouse has a majority ownership stake. Other fees
may apply. The Division of Consumer Services regulates specific
business activities, including commercial weight loss practices,
telephone solicitations, pawnshops, health studios, sellers of travel
and telemarketing. The Division of Licensing is responsible for
investigating and issuing licenses to conduct private security, private
investigative and recovery services. For more information, call toll free
(800) 435-7352 or visit www.freshfromflorida.com.
The Florida Department of Agriculture and Consumer Services is
now expediting all Florida concealed weapon or firearm license
applications submitted by active military members and veterans.
For more information, call toll free (800) 435-7352 or visit
www.freshfromflorida.com.
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Veterans’ Preference in Florida
The state, and all political subdivisions of the state, shall give preference
in employment, promotions after being deployed and retention. (FS
295.07, 295.11) Individuals who qualify for this preference are as follows:
A disabled veteran who has served on active duty in any branch of
the U.S. Armed Forces, has received an honorable discharge, and has
established the present existence of a service-connected disability that
is compensable under public laws administered by the U.S. Department
of Veterans Affairs; or who is receiving compensation, disability
retirement benefits, or pension by reason of public laws administered
by the VA and U.S. Department of Defense.
The spouse of a person who has a total disability, permanent in nature,
resulting from a service-connected disability and who, because of this
disability, cannot qualify for employment, and the spouse of a person
missing in action, captured in line of duty by a hostile force, or forcibly
detained or interned in line of duty by a foreign government or power.
A wartime veteran as defined in s. 1.01(14), who has served at least
one day during a wartime period. Active duty for training may not be
allowed for eligibility under this paragraph.
The unremarried widow or widower of a veteran who died of a service-
connected disability.
The mother, father, legal guardian, or unremarried widow or widower
of a member of the U.S. Armed Forces who died in the line of duty
under combat-related conditions, as verified by the U.S. Department
of Defense.
A veteran as defined in s. 1.01(14), F.S. Active duty for training may not
be allowed for eligibility under this paragraph.
A current member of any reserve component of the U.S. Armed
Forces or the Florida National Guard.
Veterans must have been honorably discharged as indicated on their
DD214 to be eligible for preference. Eligible applicants who meet the
requirements for the position are guaranteed preference at every step
through-out the hiring process.
Public entity employers who advertise for qualifying positions must
make the applicant aware that preference is available. The employer
must also provide the applicant with information as to what can
be done if the veteran believes he/she was denied preference for
employment, promotion or retention.
An applicant who believes he or she was not afforded employment,
promotion or retention preference may file a complaint with the
FDVA. The complaint must be made within 60 days from the date
a non-select notice was received. The FDVA can investigate and
make a determination as to whether a violation has occurred.
For more information, call (727) 518-3202, Ext. 5511, or email
veteranspreference@fdva.state.fl.us. You can also mail a detailed
complaint to: 11351 Ulmerton Rd, Suite 311-K, Largo, FL 33778-1630.
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Florida Veteran Certified Business Enterprises
The Department of Management Services’ Office of Supplier Diversity
certifies eligible Florida-based veteran-, woman- and minority-owned
small businesses. The Office of Supplier Diversity also provides
technical assistance, certification support and pertinent information
about state contract opportunities, special events and networking
activities. Learn more by visiting www.dms.myflorida.com/osd or call
(850) 487-0915. The U.S. Small Business Administration also offers
programs and services for veterans seeking to establish or expand
small businesses. For more information, call toll free (800) 827-5722.
Vocational Rehabilitation and Employment
Veterans may receive Vocational Rehabilitation and Employment
(VR&E) services to help with job training, employment
accommodations, resume development and job seeking skills
coaching. Other services may be provided to assist veterans in
starting their own businesses or independent living services for
those who are severely disabled and unable to work in traditional
employment. For more information, visit www.benefits.va.gov/
VOCREHAB/index.asp or call toll free (800) 827-1000.
VETERANS’ BENEFITS: LEGAL
Legal Advice & Counsel
As a state agency, FDVA cannot provide legal services to individual
veterans. However, our agency searches out legal service resources
for Florida veterans and provides contact information and assistance
in available counsel. Many legal services for Florida veterans can be
found online.
Legal Clinics in VA Facilities: www.va.gov/ogc/docs/LegalServices.pdf
American Bar Association resources for veterans:
www.americanbar.org/groups/committees/veterans_benefits
The Florida Bar, in conjunction with the American Bar Association,
administers a free virtual legal advice clinic for Floridians. Visit:
florida.freelegalanswers.org
Certification of Discharge or Separation
You may request a copy of your military service record by visiting the
National Archives online at www.archives.gov/veterans.
At a veteran’s request, the Clerk of the Circuit Court shall record,
without cost, that portion of certificates indicating character of
discharge, separation, or service in accordance with Section 28.222(3)
(d), Florida Statutes. CAUTION: Once on file, documents become
official court records and are open to the public. To remove a military
discharge record from the official court record, submit your request to
the Court Clerk’s office.
A veteran may also request an exemption from inspection or copying
of identification and location information in public records under
Section 119.071(5)(k), Florida Statutes.
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Veterans Courts
Veterans returning from combat may suffer from posttraumatic stress
or may have difficulty reintegrating into society. Due to alienation and
lack of support, some veterans fall into drug and alcohol abuse or
develop mental health issues. Thirty Veterans Courts in Florida have
been established as of July 2018 to address these issues.
Section 394.47891, Florida Statutes, established the T. Patt Maney
Veterans’ Treatment Act, which authorizes a veterans’ court with the
purpose of addressing the substance abuse and mental health needs
of veterans within the criminal justice system. Successful completion
of Veterans Court has helped decrease the recidivism rates of its
participants through the proper diagnosis and treatment of mental
health issues and as a result of the supportive roles mentors play in the
process. Recent legislation has expanded the pool of eligible veterans.
For more information, visit www.flcourts.org/Resources-Services/
Court-Improvement/Problem-Solving-Courts/Veterans-Courts
There is a helpful Veterans Resources Guide for the
Florida State Court System at www.flcourts.org/content/
download/217060/1968306/VETERANS_RESOURCE_GUIDE.pdf.
Consumer Protection Guide
The Florida Attorney General’s Office has released a Military Consumer
Protection Resource Guide. To view a copy, visit www.myfloridalegal.
com/MilCPGuide or call (866) 9NO-SCAM for a printed copy.
The Military and Veterans Assistance Program spreads awareness
of and stops deceptive business practices affecting military service
members, veterans and their families. To learn more, visit
www.MyFloridaLegal.com/MVAP.
Financial Literacy & Insurance Assistance
The Department of Financial Services offers two financial education
programs specifically for veterans and active duty military:
Financial Frontlines is an online initiative that provides information
to help military families fight against financial frauds and debt with
the use of an in-depth Resource Guide, a series of tip sheets and an
educational video library. Financial Frontlines covers topics such as
identity theft, credit scoring, budgeting, predatory lending and the
Servicemembers Civil Relief Act. Visit Financial Frontlines at
www.MyFloridaCFO.com/YMM/FinancialFrontlines.
Serve Save Succeed is a financial literacy resource and online forum
for current and former military service members and their families
on finance-related topics. The site covers topics such as saving,
budgeting, frauds, scams, identity theft and scholarships. Visit Serve
Save Succeed at www.MyFloridaCFO.com/ServeSaveSucceed.
The Department will assist you with your insurance questions
and concerns or open a formal complaint. Their dedicated and
experienced Helpline Specialists are trained and informed about
changes that occur to the 26 different categories of insurance such
as health, life, auto, bonds, warranties, annuities and more. They are
20
ready to contact the insurance company on your behalf to assist you
with your insurance complaint.
File an Insurance Complaint by Telephone: Contact a specialist by
telephone weekdays during normal business hours at toll free
1-877-693-5236.
File an Insurance Complaint by Email: Submit a complaint by emailing
Consumer.Services@myfloridacfo.com.
VETERANS FLORIDA
Veterans Florida is a non-profit
corporation created by the State
of Florida to help veterans find
a new career, start a business, or
connect to other helpful resources
in the Sunshine State. Visit www.veteransflorida.org to learn more.
Career Opportunities
Veteran-friendly businesses in high-growth fields such as aerospace,
manufacturing, logistics, research and development, and technology
seek to hire veterans and provide them with the training they need to
build a long and fruitful career. Veterans Florida has Career Specialists
to help veterans, transitioning servicemembers, and members of
the National Guard and Reserves translate their military skills for
employers, assist with resume and interview preparation, and get
placed into skills-based jobs. Visit www.veteransflorida.org/careers
to submit your resume.
Entrepreneurship
The skills you learned in the military like discipline, attention to detail
and leadership directly correlate to being a successful entrepreneur.
Veterans Florida offers a world-class and proven entrepreneurship
program just for veterans. They’ve joined forces with top Florida
universities, colleges and startup incubators to deliver the Veterans
Florida Entrepreneurship Program, a training initiative for veterans
seeking to start their own business. As part of the program, veterans
will gain access to small business development resources. Visit
www.veteransflorida.org to sign up.
21
FDVA OFFICES & CLAIMS EXAMINER SITES
Offices include those located in federal facilities. Claims
services are provided free of charge.
FDVA Executive Office
11351 Ulmerton Rd. #332
Largo, FL 33778-1630
(727) 518-3202
FDVA Benefits & Assistance
9500 Bay Pines Blvd. #214
Bay Pines, FL 33744
(727) 319-7440
FDVA Capitol Office
The Capitol, Suite 2105
400 South Monroe Street
Tallahassee, FL 32399-0001
(850) 487-1533
C.W. Bill Young VA Medical Center
10000 Bay Pines Blvd.
Bldg. 22, #117
Bay Pines, FL 33744-5005
(727) 398-6661 x15489
Malcom Randall VA Medical Center
1601 SW Archer Rd. #D-163
Gainesville, FL 32608
(352) 548-6029
Lake City VA Medical Center
619 S. Marion Ave. #A-163
Lake City, FL 32025-5808
(386) 755-3016 x2070
Bruce W. Carter
VA Medical Center
1201 NW 16th St. #A-102
Miami, FL 33125
(305) 325-3325
James A. Haley Veterans’ Hospital
13000 Bruce B. Downs Blvd.
Bldg. 41, 2nd floor, RM 242
Tampa, FL 33612
(813) 972-2000 x6589
West Palm Beach VA Medical Center
7305 North Military Trail
Bldg. 10, #113
West Palm Beach, FL 33410
(561) 422-8204
Lake Baldwin Outpatient Clinic
5201 Raymond St., Rm 1801 A & B
Orlando, FL 32803
(407) 646-5500 x 29513
Lee County VA Healthcare Center
2489 Diplomat Parkway East
Cape Coral, FL 33909
(239) 652-1800, x20081
William Chappell Jr. VA Outpatient Clinic
551 National Health Care Dr.
Daytona Beach, FL 32114
(386) 323-7500, x37722
Eglin VA Community Based
Outpatient Clinic
100 Veterans Way, Rm. 108
Eglin AFB, FL 32542
(850) 609-2740
Jacksonville VA Outpatient Clinic
1536 N. Jefferson St.
Jacksonville, FL 32209
(904) 475-5871
Jacksonville University VA
Outpatient Clinic
3901 University Blvd. South
Jacksonville, FL 32216
(904) 732-9801
CareerSource Northeast Florida
1845 Town Center Blvd Suite 150
Fleming Island, FL 32003
(904) 213-3888, x2087
Orlando Lakemont Campus
2500 S. Lakemont Avenue
Room 127
Orlando, FL 32814
(407) 646-4105
Orlando (Lake Nona)
VA Medical Center
13800 Veterans Way
Room 1N205
Orlando, FL 32827
(407) 631-0021
New Port Richey VA
Outpatient Clinic
9912 Little Rd. #D-116
Port Richey, FL 34654
(727) 869-4227
Pensacola Joint
Ambulatory Care Clinic
790 Veterans Way
Pensacola, FL 32507
(850) 912-2051
William ‘Bill’ Kling VA
Outpatient Clinic
9800 W. Commercial Blvd.
Sunrise, FL 33351
(954) 625-8727
22
Tallahassee VA Outpatient Clinic
2181 Orange Ave. East
Tallahassee, FL 32301
(850) 513-7641/7636
The Villages Outpatient Clinic
8900 SE 165th Mulberry Ln.
The Villages, FL 32162
(352) 674-5095
Viera VA Outpatient Clinic
2900 Veterans Way, room 224
Viera, FL 32940
(321) 637-3693
Note: There are also FDVA Veterans’
Claims Examiners at each State Veterans’
Home. Call for appointment. The FDVA
Capitol Office does not provide claims
service.
VA OUTPATIENT CLINICS
Boca Raton Community Based
Outpatient Clinic
901 Meadows Rd.
Boca Raton, FL 33433
(561) 416-8995
Bradenton Community Based Outpatient Clinic
5520 State Road 64, Suite 101
Bradenton, FL 34208
(941) 721-0649
Brooksville Community Based
Outpatient Clinic
14540 Cortez Blvd. #108
Brooksville, FL 34613
(352) 597-8287
Clermont Community Based
Outpatient Clinic
805 Oakley Seaver Drive
Clermont, FL 34711
(352) 536-8200
William Chappell Jr.
VA Outpatient Clinic
551 National Health Care Dr.
Daytona Beach, FL 32114
(386) 323-7500
Deerfield Beach Community
Based Outpatient Clinic
2100 SW 10th St.
Deerfield Beach, FL 33442
(954) 570-5572
Delray Beach Community Based
Outpatient Clinic
4800 Linton Blvd.
Building E, #300
Delray Beach, FL 33445
(561) 495-1973
Deltona Community Based
Outpatient Clinic
1200 Deltona Blvd., Suite 41 to 47
Deltona, FL 32725
(386) 575-5000
Eglin Community Based Outpatient Clinic
100 Veterans Way
Eglin AFB, FL 32542
(866) 520-7359
Fort Pierce Community Based
Outpatient Clinic
1901 South 25th St, Suite 103
Ft. Pierce, FL 34947
(772) 595-5150
Hollywood Community Based
Outpatient Clinic
3702 Washington St. #201
Hollywood, FL 33021
(954) 986-1811
Homestead Community Based
Outpatient Clinic
950 Krome Ave. #401
Homestead, FL 33030
(305) 248-0874
Jacksonville VA Outpatient Clinic
1536 N Jefferson St.
Jacksonville, FL 32209
(904) 475-5871
Key Largo Community Based
Outpatient Clinic
105662 Overseas Highway
Key Largo, FL 33037
(305) 451-0164
Key West Community Based Outpatient Clinic
1300 Douglas Circle, L-15
Key West, FL 33040
(305) 293-4863
Kissimmee Community Based
Outpatient Clinic
2285 N. Central Ave.
Kissimmee, FL 34741
(407) 518-5004
Lake Baldwin Outpatient Clinic
5201 Raymond Street
Orlando, FL 32803
(407) 646-5500 x 29513
23
Lakeland Community Based
Outpatient Clinic
4237 South Pipkin Rd.
Lakeland, FL 33811
(863) 701-2470
Lecanto Community Based
Outpatient Clinic
2804 W. Marc Knighton Court,
Suite A
Lecanto, FL 34461
(352) 746-8000
Lee County VA Healthcare Center
2489 Diplomat Parkway East
Cape Coral, FL 33909
(239) 652-1800
Marianna Community Based
Outpatient Clinic
4970 Highway 90
Marianna, FL 32446
(850) 718-5620
Miami Healthcare for
Homeless Veterans
1492 West Flagler St., Suite 101
Miami, FL 33135
(305) 541-5864
Miami Outpatient
Substance Abuse Clinic
Bruce W. Carter VA Medical Center
1st Floor
Room 1E107A
(305) 575-7500
Naples Community Based
Outpatient Clinic
800 Goodlette-Frank Rd. #120
Naples, FL 34102
(239) 659-9188
New Port Richey
VA Outpatient Clinic
9912 Little Road
New Port Richey, FL 34654
(727) 869-4100
Ocala Community Based
Outpatient Clinic
1515 Silver Springs Blvd.
Ocala, FL 34470
(352) 369-3320
Okeechobee Community Based
Outpatient Clinic
1201 N. Parrot Ave.
Okeechobee, FL 34972
(863) 824-3232
Palatka Community Based
Outpatient Clinic
400 N. State Road 19
Suite 48 (Palatka Mall)
Palatka, FL 32177
(386) 329-8800
Palm Harbor Community Based
Outpatient Clinic
35209 US Hwy 19 N
Palm Harbor, FL 34684
(727) 734-5276
Panama City Beach VA Clinic
140 Richard Jackson Blvd.
Panama City Beach, FL 32407
(850) 636-7000 x 37336
Pembroke Pines Community
Based Outpatient Clinic
7369 W. Sheridan St., Suite 102
Hollywood, FL 33024
(954) 894-1668
Pensacola Joint Ambulatory
Care Center
790 Veterans Way
Pensacola, FL 32507
(850) 912-2000
Perry Community Based Outpatient Clinic
1224 N. Peacock Avenue
Perry, FL 32347
(850) 223-8387
Port Charlotte Community
Based Outpatient Clinic
4161 Tamiami Trail, Suite 401/602
Port Charlotte, FL 33952
(941) 235-2710
St Lucie Community Based
Outpatient Clinic
126 SW Chamber Court
Port Saint Lucie, FL 34986
(772) 344-9288
St Lucie PTSD Clinic
126 SW Chamber Court
Port St Lucie, FL 34986
(772) 878-7876
Sarasota Community Based
Outpatient Clinic
5682 Bee Ridge Rd. #100
Sarasota, FL 34233
(941) 371-3349
24-HOUR FLORIDA VETERANS SUPPORT LINE1-844-MYFLVET (693-5838) OR 2-1-1
24
Sebring Community Based
Outpatient Clinic
5901 US Highway 27 S
Sebring, FL 33870
(863) 471-6227
St. Augustine Community Based
Outpatient Clinic
195 Southpark Blvd.
St. Augustine, FL 32086
(904) 829-0814
St. Petersburg Community Based Outpatient Clinic
840 Dr. MLK Jr. Street N.
St. Petersburg, FL 33705
(727) 502-1700
Stuart Community Based
Outpatient Clinic
3501 SE Willoughby Blvd.
Stuart, FL 34997
(772) 288-0304
William ‘Bill’ Kling
VA Outpatient Clinic
9800 W. Commercial Blvd.
Sunrise, FL 33351
(954) 475-5500
Tallahassee VA Outpatient Clinic
2181 Orange Ave. East
Tallahassee, FL 32301
(850) 878-0191
Tavares Community Based
Outpatient Clinic
1380 Burleigh Blvd.
Tavares, FL 34748
(352) 253-2900
Viera VA Outpatient Clinic
2900 Veterans Way
Viera, FL 32940
(321) 637-3788
The Villages Outpatient Clinic
8900 SE 165th Mulberry Ln.
The Villages, FL 32162
(352) 674-5000
Vero Beach Community Based
Outpatient Clinic
372 17th Street
Vero Beach, FL 32960
(772) 299-4623
Crossroads Annex
(Mental Health Services)
925 South Semoran Blvd. Suite 114
Winter Park, FL 32792
(866) 998-4365
Zephyrhills Community Based Outpatient Clinic
6937 Medical View Lane
Zephyrhills, FL 33542
(813) 780-2550
VET CENTERS
If you have served in a combat zone, Vet Centers are in your
community to help you and your family with readjustment
counseling and outreach services.
Clearwater Vet Center
29259 US Hwy 19 North
Clearwater, FL 33761
(727) 549-3600
Clermont Vet Center
1655 E. Highway 50, Suite 102
Clermont, FL 34711
(352) 536-6701
Daytona Beach Vet Center
1620 Mason Ave., Suite C
Daytona Beach, FL 32117
(386) 366-6600
Fort Lauderdale Vet Center
3666 W. Oakland Park Blvd.
Lauderdale Lakes, FL 33311
(954) 714-2381
Fort Myers Vet Center
4110 Center Pointe Drive, Unit 204
Fort Myers, FL 33916
(239) 652-1861
Gainesville Vet Center
105 NW 75th Street, Suite 2
Gainesville, FL 32607
(352) 331-1408
Palm Beach Vet Center
4996 10th Ave North, Suite 6
Greenacres, FL 33463
(561) 422-1201
Jacksonville Vet Center
3728 Philips Highway, Suite 31
Jacksonville, FL 32207
(904) 399-8351
Jupiter Vet Center
6650 W. Indiantown Rd., Suite 120
Jupiter, FL 33458
(561) 422-1220
25
Key Largo Vet Center Outstation
105662 Overseas Highway
Key Largo, FL 33037
(305) 451-0164
Lakeland Vet Center
1370 Ariana St.
Lakeland, FL 33803
(863) 284-0841
Melbourne Vet Center
2098 Sarno Road
Melbourne, FL 32935
(321) 254-3410
Miami Vet Center
8280 NW 27th Street, Suite 511
Miami, FL 33122
(305) 718-3712
Naples Vet Center
2705 Horseshoe Dr. South, #204
Naples, FL 34104
(239) 403-2377
Pasco County Vet Center
5139 Deer Park Drive
New Port Richey, FL 34653
(727) 372-1854
Ocala Vet Center
3300 SW 34th Avenue, Suite 140
Ocala, FL 34474
(352) 237-1947
Orlando Vet Center
5575 S. Semoran Blvd., Suite 30
Orlando, FL 32822
(407) 857-2800
Bay County Vet Center
3109 Minnesota Avenue, Suite 101
Panama City, FL 32405
(850) 522-6102
Pensacola Vet Center
4504 Twin Oaks Drive
Pensacola, FL 32506
(850) 456-5886
Pompano Beach Vet Center
2300 West Sample Road, Suite 102
Pompano Beach, FL 33073
(954) 984-1669
Sarasota Vet Center
4801 Swift Road, Suite A
Sarasota, FL 34231
(941) 927-8285
Okaloosa County Vet Center
6 11th Avenue, Suite G-1
Shalimar, FL 32579
(850) 651-1000
St. Petersburg Vet Center
6798 Crosswinds Drive North,
Bldg. A
St. Petersburg, FL 33710
(727) 549-3633
Tallahassee Vet Center
2002 Old St. Augustine Road
Tallahassee, FL 32301
(850) 942-8810
Tampa Vet Center
3637 W. Waters Avenue, Suite 600
Tampa, FL 33614
(813) 228-2621
VA MEDICAL CENTERS
C.W. Bill Young VA Medical Center and Mental Health Center
10000 Bay Pines Blvd.
Bay Pines, FL 33744
(727) 398-6661
(888) 820-0230
Malcom Randall VA
Medical Center
1601 SW Archer Road
Gainesville, FL 32608
(352) 548-6000
(800) 324-8387
Lake City VA Medical Center
619 South Marion Avenue
Lake City, FL 32025
(386) 755-3016
(800) 308-8387
Bruce W. Carter VA Medical Center
1201 N.W. 16th St.
Miami, FL 33125
(305) 575-7000
(888) 276-1785
James A. Haley Veterans’ Hospital
13000 Bruce B. Downs Blvd.
Tampa, FL 33612
(813) 972-2000
(888) 811-0107
Orlando (Lake Nona)
VA Medical Center
13800 Veterans Way
Orlando, FL 32827
(407) 631-1000
(800) 922-7521
West Palm Beach VA Medical Center
7305 North Military Trail
West Palm Beach, FL 33410
(561) 422-8262
(800) 972-8262
26
BENEFITS AND HEALTH CARE CONTACTS
Reference Phone Website
U.S. Department of Veterans
Affairs (VA)
(800) 827-1000 or
TDD (800) 829-4833 www.va.gov • www.vba.va.gov
Veterans Health Care
Eligibility/Enrollment (877) 222-8387 www.va.gov/healthbenefits
St. Petersburg VA Regional
Office, Bay Pines (800) 827-1000 www.benefits.va.gov/stpetersburg
Florida National Guard (904) 823-0319 https://state.nationalguard.com/florida
Military Funeral Honors (800) 342-9647 https://mfh.dmdc.osd.mil/mfh
Barrancas National
Cemetery, Pensacola (850) 453-4846 www.cem.va.gov/cems/nchp/barrancas.asp
Bay Pines National
Cemetery (727) 319-6479 www.cem.va.gov/cems/nchp/baypines.asp
Cape Canaveral National
Cemetery (321) 383-2638 www.cem.va.gov/cems/nchp/capecanaveral.asp
Florida National Cemetery,
Bushnell (352) 793-7740 www.cem.va.gov/CEMs/nchp/florida.asp
Jacksonville National
Cemetery (904) 766-5222 www.cem.va.gov/cems/nchp/jacksonville.asp
Sarasota National Cemetery (877) 861-9840 www.cem.va.gov/cems/nchp/sarasota.asp
South Florida National
Cemetery, Lake Worth (561) 649-6489 www.cem.va.gov/cems/nchp/southflorida.asp
St. Augustine
National Cemetery (904) 766-5222 www.cem.va.gov/cems/nchp/staugustine.asp
Tallahassee National
Cemetery (850) 402-8941 www.cem.va.gov/cems/nchp/tallahassee.asp
Returning Veterans (800) 827-1000 www.oefoif.va.gov
TRICARE (800) 444-5445 www.tricare.mil
Gulf War Veterans (800) 749-8387 www.publichealth.va.gov/exposures/gulfwar
Women Veterans (855) 829-6636 www.va.gov/womenvet
Employer Support of the
Guard and Reserve (800) 336-4590 www.esgr.mil
National VA Homeless
Hotline (877) 424-3838 www.va.gov/homeless/nationalcallcenter.asp
VA eBenefits Portal (800) 827-1000 www.ebenefits.va.gov
VA Home Loan Guaranty (877) 827-3702 www.benefits.va.gov/homeloans
National Veteran Crisis
Hotline
(800) 273-8255
Dial 1 www.mentalhealth.va.gov
White House VA Hotline (855) 948-2311 https://www.va.gov/ve/whvaHotline.asp
Florida Relay Service - For
those who are deaf, hard of
hearing, deaf/blind, or
speech impaired
Dial 7-1-1 www.ftri.org/floridarelay
THERE
IS NO
GREATER
SACRIFICE.
Visit aarp.org/veterans for
information on what we’re
doing in your local community
and get more on how AARP
helps veterans discover their
Real Possibilities.
Real Possibilities is a trademark of AARP.
AARP salutes those who have
served and still serve. We
support our veterans and their
families with information on
career support, caregiving
resources, community
connections and more.
2017 » QUARTER 2
One Life. One Love. One Company.Construction Careers Consulting • Construction Support •• Communications • Creative Solutions • Clerical• Community Outreach •
My message to this team is typically – You are winners! And, you are
leaders! And great leaders don’t focus on “getting.” Instead, they
focus on “giving” something away, freely and frequently. Our company
culture is all about self-sacrifice. It’s about serving others. It’s simply about
being honest with each other and being kind. Last quarter we all read
the book, “Who Moved My Cheese” by Spencer Johnson. It’s about
change. We are changing, and the universe around us is changing. And
just because something was right for us in the past doesn’t mean it still
is. We discussed how change happens to us sometimes slowly as we
grow, and other times rapidly when we don’t think we’re
ready. My advice to my employees is simple. Embrace this
change! Life is too short to lug around fears and failures…
Let it all go! Oh, and just a little note to our competitors
– At all times you lead me to a better understanding of
myself – At all times, I consider you a blessing! Thank you for
having so much interest in so many of our employees, as well as our
products and our services. I’m honored, and it keeps me on my toes!
Speaking of blessings, the month of June was full of blessings. Our
focus was on gratitude, practicing mindfulness, boosting happiness,
choosing optimism and giving to others. My greatest responsibility
is to develop people, earn their trust and commit to their futures. I
have to bring out the best in the people I lead, and this requires an
ongoing innovative spirit on my part. I’m dedicated to this. It’s what
I’m most passionate about when given the chance. This past quarter I
attended several workshops designed to assist in attaining life goals,
restoring health, releasing old behavioral patterns, and more. If I’m
going to continue to lead this organization, there are deliberate
changes I need to make to keep up with the changes happening
around me and within me. I dove deep within myself to discover those
areas of my life that might be blocking me from living at my fullest
potential. Stay tuned! More on this to come in the next issue.
To our customers – We love you and we will continue to work very hard
for you. At Quest, we continue to focus the growth of our organization on
what really matters to you—and we are letting go of the stuff that doesn’t.
Please enjoy!
ONE THING I wasn’t ready to let go of?
Springtime! It officially starts in March, but I
love the months of April, May and early June.
My birthday is in April, and I always feel as if
I’m taking control of my own happiness at that time. For
whatever reason, it’s always a time of celebration for me.
I think it’s because at the end of each year, and into the
first quarter, we are closing out the old and
preparing for the new. It’s a little chaotic.
First quarter is always a little exhausting
for me, but when springtime arrives, it’s
like I’m born again. I enjoyed an amazing
month of April. My husband took me to
the Cayman Islands for my birthday. And, I
was so grateful to spend a long weekend in
Puerto Rico with long time Quest employee
and dear friend Maricelle Venegas.
I love traveling with my employees. To me,
it’s such a gift when you spend time with others. I
value all of my relationships with each and every one
of my team members. I don’t want to ever miss an
opportunity to give them a piece of encouragement,
and I certainly don’t want to miss out on an opportunity
to say thank you and express my appreciation for them.
I’m honored that they want to not only dedicate their
professional time to Quest, but also give me some
of their personal time. It’s something I treasure.
Another adventure this past quarter included our annual
company awards cruise! I like to treat my employees in
style when they meet their goals.
While I believe we definitely
enjoy our time together, it’s
also a time to discuss what
we want as an organization.
So, what do we want? A
team of loyal employees
who put customers first. It’s
our job to find the best
people and lead them by
giving of ourselves first.
LETTER from THE PRESIDENT
A HEALTHY
ORGANIZATION
Truly a healthy organization, Quest
is one which strategically integrates
employee well-being into our business
objectives and reinforces it through
our established practices on leadership
support, a learning culture, healthy job
quality and people-friendly practices.
A WORLD CLASS
ORGANIZATION
Quest has a customer-based focus similar
to a Total Quality Management (TQM)
organization. Quality and Customer
Care are always at the top of our list.
Our organizational structure, processes
and jobs are all designed to serve our
customers. Our desire is to be a world
class organization.
Let us know how we can better serve you
by calling our Quality Customer Assurance
Hotline, 24 hours a day, 7 days a week, 365
days a year. 1-844-QCA4LUV (722-4588).
Please visit our website at QCAusa.com or
contact us toll free at 866-662-6273.
LET IT GO!ABOUT QUEST
Quest Corporation of America, Inc. (Quest)
has maintained a reputation for providing
high-quality, professional creative products
and communications services to various state
departments, federal and municipal agencies,
and to some of the largest engineering and
construction companies throughout the
United States. Solely owned and operated by
Sharlene Francois Lairscey, Quest is licensed
and minority certified (DBE/MBE/SBE/WBE)
to serve nationally.
OUR CULTURE OF LOVE
Our culture is driven by one thing – LOVE.
Of course, we have revenue targets,
and our goals are financially driven. Our
purpose, however, is about making our
employees and clients happy. We view our
employees as our number one asset, and
at its core is a belief that work/life balance
is always a priority. We share a positive
climate with motivation among workers.
We are transparent, and there is open
communication and trust. And, we believe
no matter what, at the end of the day we
should always have fun.
THE LAST TIME I was in Puerto Rico was at an annual SASHTO (Southeastern Association of State Highway and
Transportation Officials) conference many years ago. This vacation was such a relaxing reprieve from our chaotic
work lives. I owe it all to Maricelle. She was so adequately prepared for this trip. I contributed very little to the
planning and prep work beforehand. We enjoyed so many activities from the restaurants on the water, exploring
the caves, the fort and the cemetery, to visiting, praying and worshiping in all of the churches throughout all of
old San Juan. She even went through the trouble to find me a vegan restaurant. I’m so grateful, and I loved the
fact that she shared her personal stories. Puerto Rico is Maricelle’s birthplace. Her great-grandfather worked for a
company which installed the telegraph. One grandfather was a translation consultant for government during war
time. Her other grandfather had the first Cadillac dealership in San Juan. It was a great trip! Thank you Maricelle!
!QUE PASA! Enjoy Puerto Rico!
1 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
RRECRUITING THE MOST qualified talent is essential for any organization to meet its goals and succeed
in a rapidly growing environment. Whether we are looking to fill a vacancy, staff a new position or plan
for succession of management, it is important to have a consistent, structured recruiting program.
New hire Elisa DiGrazia joined Quest as special projects manager devoted to finding the best candidate for
each role within our company. According to Elisa, “Quest is a rapidly growing organization, which is projected
to soon double in size. Since coming on board, I’ve developed a
formal recruiting process guaranteed to be efficient and effective. I
am currently examining recruiting opportunities both internally and
externally. My goal is to identify and hire key talent companywide.”
At Quest, we strive to foster a sense of loyalty, community
and long-term satisfaction among our associates by
encouraging growth from within. According to Senior
Vice President Diane Hackney, “Because associates have
already established workplace connections and developed
knowledge of the corporate culture and business processes, it is easier for them to succeed at a
new position within the same company. Internal recruitment also boosts employee morale.”
It is our privilege to offer professional development opportunities and advancements to existing employees while paving
the way for new additions to our company. We are incredibly excited about recruiting and hiring new team members for our
future! External recruiting gives us an opportunity to establish new connections and stay on the cutting edge of innovation.
QUALIFIED TALENT
NOW HIRING!
The sky is the limit in the Sunshine State! Quest is
searching the horizon for experienced transportation
communication professionals to fill roles as public
information officers in the following areas:
• Cocoa
• Fort
Lauderdale
• Jacksonville
• Miami Beach
• Orlando
• Pensacola
• Sarasota
• Tampa
• West Palm
Beach
If you are interested in joining our organization, please visit the career page on our
website to apply at QCAusa.com/connect/careers-and-internships/.
According to Quest President Sharlene
Francois Lairscey, “We always give careful
consideration to whether we recruit internally
or externally. For a variety of reasons, we
prefer to promote from within. Internal
recruitments are quick, cost-effective,
and generally require less training.”
93% of recruiters
are likely to look at
a candidate’s social
media profile.
Welcome ELISA DIGRAZIA!
WE ARE PLEASED to welcome Elisa DiGrazia to the Quest family! Elisa graduated from Saint Leo
University with a Bachelor of Arts in Accounting. She is excited to be a part of the team and learn
about the industry.
Elisa currently serves as a special projects manager at our Corporate Office in Land O’ Lakes, Fla. She is
taking charge of managing our contracts and leading our search for new associates as we continue to
expand. Elisa finds motivation in the words of Elizabeth Green, “Sometimes the most ordinary things could
be made extraordinary simply by doing them with the right people.” With a positive attitude and outgoing
personality, Elisa is excited to take our recruiting efforts to the next level and make this our best year yet!
“It is my mission to develop and implement a streamlined recruiting process at Quest. Our
employee application is now available online and can be found in the careers section of
our website. In the world today, a pivotal part of recruiting involves social media. We have
increased our presence on LinkedIn and have been focused on showcasing the important
work we do at Quest.”
To visit us on LinkedIn, please go to: linkedin.com/company/quest-corporation-of-america.
Fill out the application on our
website to become a part of the
Quest family!
DID YOU KNOW?
2017 Quarter 2 • Be Informed 2Quest Corporation of America, Inc.
QUEST WOULD LIKE to
congratulate the Ortiz family
on their new home! Several
Quest associates volunteered
on numerous occasions to help support
the West Pasco Habitat for Humanity
in building a new house for the family.
“It was such a rewarding experience
knowing I was making a difference in
this family’s life,” said Quest associate
Kelsey Morrow. On June 1, 2017, Habitat for Humanity
welcomed the excited family into their finished home.
Please join us in congratulating the Ortiz family!
can be in a different color to correspond to different meanings,
such as “approved as is,” “change and resubmit” or “see me.”
Quest’s Creative team is dedicated to getting you the products you
deserve, and InMotion is a huge step in making that happen.QQUEST PARTNERS WITH InMotion to more efficiently serve clients and
better manage the creative process. The InMotion system is modeled
around three major steps in the creative process: request, create and review.
In the request stage, projects are submitted to the Creative team. By using
the customized form in InMotion, you can submit requests,
attach appropriate assets and track the project status. The
creation stage requires collaboration, so shared dashboards
are created, as well as notes and alerts to make sure the
product is delivered on time. For the review stage, real-
time tracking with InMotion allows Quest to proof projects
online with easy to use electronic markup tools. Each item
QQUEST’S LEADERSHIP LAUNCH team met
in Tampa, Fla., the weekend of April 21 for a
quarterly roundtable discussion and teambuilding
activity. The Leadership Launch team is made up
of young professionals who want to succeed in
leading the organization into its future growth
and management by recognizing each other’s
strengths, weaknesses, goals and overall skillsets.
Friday afternoon, they gathered at the Downtown
Tampa Sheraton Riverwalk hotel for a roundtable
discussion, which included the topics of team initiatives,
a generational Strengths Weaknesses Opportunities
Threats (SWOT) analysis, multigenerational
management and team assignments. The group also
discussed “Who Moved My Cheese?”, a timeless
business classic written by Spencer Johnson that
reveals profound truths about dealing with personal and
professional change. After the discussion concluded, the
group enjoyed dinner at the hotel’s River’s Edge restaurant.
Saturday morning, the team met back at the Sheraton to
enjoy breakfast together and discuss each other’s professional
backgrounds, as that was not something that had previously
occurred. “It was really nice to listen to everyone’s individual
professional journey,” said Nick Lulli. Next, the team walked
over to the Great Escape Room Tampa – an exciting Sherlock-
QUEST INTRODUCES NEW CREATIVE TOOL: InMotion
LEADERSHIP LAUNCH TEAM ESCAPES
themed escape adventure, which doubled as a unique
teambuilding experiment. After entering the room with the
team, the door was locked, and the team was given an hour
to solve the part-scavenger hunt, part-puzzle in order to
unlock the door. According to Vice President Jessica Francois,
“Everyone loved the activity and suggested we do it again, as
there are different level rooms at that location, and also many
different escape room locations throughout the state.”
P.S., they escaped with 10 minutes to spare!
FROM VOLUNTEERISM TO
community involvement, Quest
is wholeheartedly committed
to giving back. It is our mission to
make a difference each and every day.
The Home Operations team is excited
to announce they will be hosting a
blood drive at the Corporate Office in
Land O’ Lakes, Fla., on August 8 from
11 a.m. to 4 p.m. If you work or live
in the Tampa Bay area, please don’t
hesitate to stop by and donate. The
possibilities are endless, so please join
us in helping others reach a new day.
Blood Drive
Tuesday, August 8
Time: 11 a.m. to 4 p.m.
Location: Quest Corporation of America, Inc. parking lot
17220 Camelot Court, Land O’ Lakes, Florida 34638
All donors will receive a
FREE OneBlood Tervis Tumbler!
Be a hero...It’s in your blood.
Give Life Give Blood
Corporate Office Blood Drive
COMING SOON!
HABITAT FOR HUMANITY
“InMotion allows our graphic designers
and associates to collaborate on
projects in a more efficient manner,”
shares Traffic Manager Bret Lairscey.
3 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
Kelsey Morrow
QFORE! QUEST’S NICK LULLI and ALE’TA TURNER spent
a Saturday in May on the golf course as part of the
Construction Careers Consultant Program. The duo staffed
the OnBoard4Jobs Construction Careers table at the
sixth-annual Military Job Fair at TPC Sawgrass in Ponte
Vedra Beach, Fla. Hundreds of participants from all branches of the
military attended looking for the next stage in their careers.
“This is such a wonderful
program that often helps
some of our nation’s greatest
heroes,” said Ale’ta, Quest
marketing and outreach
coordinator. “What a privilege
it is to support them.”
Since 2014, Quest has served
as the consultant for the
Florida Department
of Transportation’s
OnBoard4Jobs
Construction Careers
Program. Since the
program’s inception,
Quest’s team has
become a trusted
source for providing
roadway transportation
contractors with workforce
candidates statewide.
IN MEMORY OF TOMMIE SPEIGHTS
November 16, 1944 – June 2, 2017
QUEST WOULD LIKE to honor the memory of Tommie Speights, former Florida Department
of Transportation District Three public information director. Tommie passed away on
Friday, June 2, 2017. He is survived by his wife of 43 years, Lillie Speights, three children, as
well as eight grandchildren and step-grandchildren.
QUEST’S NICHOLE LAIRSCEY, MEGAN
OLIVERA and ALE’TA TURNER are working
to ensure road and bridge contractors are
connected to qualified workforce candidates
through the most recent Southwest Florida
Construction Careers Fair. Prime and sub-
contractors interacted with job seekers by
explaining the different entry-level to experienced
positions available, hiring processes and On-
the-Job Training opportunities. Following the
recruitment fair, the OnBoard4Jobs team
continues to advocate for job seekers through
referrals to leading construction firms. We
expect to hear more success stories from job
seekers and contractors in the coming months.
The Southwest Florida Construction Careers Fair
garnered media coverage in the Sarasota Herald-
Tribune and 83
Degrees. Four
participating
contractors
met with
diverse
entry-level
to experienced
job seekers about current
opportunities in the road and
bridge construction industry.
According to Megan, “It’s important for
OnBoard4Jobs Construction Careers to
build bridges within communities across
the state to spread
awareness. Through
grassroots efforts
and partnerships,
Quest attracts diverse
job candidates for
recruitment fairs
throughout the state.”
Quest is honored to
work as the consultant
of choice for the
Florida Department
of Transportation’s
OnBoard4Jobs
Construction Careers
Program. We stand
ready and willing to
serve as workforce
development
consultants.
ONBOARD4JOBS HOSTS SARASOTA COUNTY CONSTRUCTION CAREERS AND RECRUITMENT FAIR
CONSTRUCTION CAREERS A
GREAT FIT FOR VETERANS
Nichole Lairscey
Megan Olivera
Ale’ta Turner
2017 Quarter 2 • Be Informed 4Quest Corporation of America, Inc.
QUEST WAS THRILLED to tour AIM
Engineering & Surveying, Inc.’s beautiful
new facility in Fort Myers, Fla., for
its grand opening celebration in May!
Conveniently located in the Downtown District at 2161
Fowler St., its new state-of-the-art office complex shows
AIM’s dedication to the Southwest Florida community
and their team’s passion to impart
their vast talents to help plan out
the region’s future roadway
infrastructure needs.
According to Yvonne
McClellan, Quest public
information specialist, “Their
facility is beautiful, and the
AIM team is incredibly
talented and passionate
about what they do.
I look forward to
working closely with
AIM in the future!”
M
COLLIER PUR PROGRAM IMPROVES UTILITIES
INFRASTRUCTURE FOR AREA RESIDENTSCCOLLIER COUNTY, in collaboration with Hole Montes and AECOM,
has kicked off construction to make infrastructure improvements
to 18 neighborhood duplex pump stations in Naples, Fla., as
part of its expansive Public Utilities Renewal Program (PUR).
This project is one of several taking place in Basin 306 of Naples
for which Quest continues to provide dedicated public information
support as construction ramps up. In late May, prior to the start of
construction on the first three duplex pump stations, 119 residences,
businesses and churches
were notified about the
upcoming changes. It is
a vital aspect of Collier
County’s PUR improvements
to inform the community it serves about construction near their
homes and businesses to maintain the safety of residents who
are experiencing construction nearby. Quest will continue to
ensure them that they will experience no interruptions to
their utility service, and to also hear their concerns regarding
their work to maintain an open forum of communication
for the continued success of the project for our client.
These infrastructure improvements are an investment in
the future of communities in Collier County, which will
ensure a continued high level of utility service for them in
the years to come, and Quest is proud to be a part of it!
MANATEE COUNTY AREA TRANSIT (MCAT) passengers will have new
reading material this summer as they maneuver their way around the
county. MCAT offers scheduled origin-to-
destination paratransit service for program-
eligible individuals in Manatee County,
Fla., utilizing MCAT’s fleet of fixed-route
buses and their Paratransit Handy Bus.
According to Business Unit Manager Kristie
Vazquez, “MCAT sought the expertise of
Quest to develop updated renditions of their
informational ride guides to assist
Americans with Disabilities Act
(ADA) and Transportation
Disadvantages (TD)
passengers in using
their transit services.”
Working closely with MCAT,
Quest’s Yvonne McClellan,
Sophia Tingle and
Kristie Vazquez
designed new
guide concepts and updated crucial passenger information to help educate
riders on their ADA and TD programs. MCAT provides essential transportation
support to the Manatee County community, and
the new ride guides will keep passengers informed
regarding these two beneficial programs.
AIM ENGINEERING GRAND OPENINGMANATEE COUNTY AREA TRANSIT
INTRODUCES NEW COLLATERAL
Basin 306 Neighborhood
Pump Stations Rehabilitation
Project Location
QUESTIONS?
Info@CollierPUR.com
www.CollierPUR.com
(239) 281-2682
Dear neighbor, Collier County is investing
in neighborhoods through an important
wastewater pump station rehabilitation
program. Contractor, BLDM, Inc. is soon
beginning construction replacing and restoring
the existing pump station near your home.
CONSTRUCTION STARTING SOON
RASHEIA FREEMAN EMBARKS
ON A NEW ADVENTURE
“The wealth of knowledge that I
have obtained and will learn
from these experienced
professionals will make
it a natural progression
for me to serve the
Sarasota/Manatee
community.”
AHANDY BUS — ADA EDITIONHANDY BUS — ADA EDITIONfacebook.com/ridemcat
mymanatee.org/mcat
Ride with Us - MCAT
Public Works
Manatee County Area Transit
2411 Tallevast Road
Sarasota, FL 34243
(941) 747-8621
view us on
YouTube
Ride with Us - MCAT
map us on
Google Transit
www.maps.google.com
like us on
Facebook
facebook.com/ridemcat
www.mymanatee.org/mcat MCAT, the ADA, AND YOU!Public Transportation: for all of usThe Americans with Disabilities Act (ADA) requires that transit agencies make their services accessible to people with disabilities. The ADA is an important civil rights law passed in 1990 that has greatly increased the transportation options for people with disabilities. The law called for improvements to transportation services, including the availability of Paratransit Service. The ADA does not require a transit agency “to meet all the transportation needs of individuals with disabilities”; however, it does ensure that people with disabilities receive “the same transportation service opportunities everyone else receives.” What is ADA Paratransit Service?ADA Paratransit service is a “safety net” for people who, due to their disability, are unable to ride fixed route buses some or all of the time. ADA Paratransit is a parallel service to fixed-route transportation services. This means ADA Paratransit services operate in the same area, on the same days and during the same hours as the fixed route service. It is generally an on-demand service that must be reserved at least one day in advance. The service picks up riders at their home (or origin) and takes them to their destination. The vehicle may make several stops on the way to a rider’s destination to pick up or drop off other passengers. Riders who need extra assistance beyond what the driver provides may bring a personal care attendant/companion with them at no charge, with prior approval. Before using ADA Paratransit, a person must be determined eligible because his or her disability prevents use of fixed route buses some or all of the time. Additionally, the origin and destination of their trip must be within a 3/4 mile corridor of the fixed route service. The Handy Bus System for ADAThe Handy Bus provides the ADA paratransit service in Manatee County. How do I qualify for ADA transportation service? Eligibility is based on one’s inability to use the fixed route system, and riders must apply for eligibility by calling MCAT at (941) 747-8621, ext. 7635. Can I be eligible for the ADA Paratransit if it is very difficult for me to use a bus? Not necessarily. The test for eligibility is based purely on the inability to use fixed route buses. Your ability to use fixed route transit may be limited by a physical or cognitive disability. Difficulty using public transportation, or being diagnosed as having a disability, is not automatic grounds for ADA service eligibility. Similarly, eligibility is not based on age, income levels, inability to speak English or inconvenient bus service. Can I take all my trips on ADA Paratransit? First, the origin and destination of one’s trip must be within a 3/4 mile corridor of the fixed route service. Second, there are three categories of service eligibility: • Fully eligible riders may take ADA Paratransit trips at any time the service is available • Conditionally eligible riders may take ADA Paratransit for some trips, but may be required to take fixed route transit for other trips. • Temporarily eligible riders obtain eligibility for the period of time their disability is expected to prevent them from using fixed route transportation. If you disagree with MCAT’s eligibility determination, you are entitled to a review. Place your request for an appeal in writing within 60 days of receiving notification of your eligibility and send it to the Paratransit Coordinator at MCAT, 2411 Tallevast Road, Sarasota, FL 34243. Subscription Service TransportationSubscription Service is available for “regularly” scheduled trips and centralized group trips, where four or more clients are being transported from/to a common origin/destination. Pre-Paid Fares ProgramHandy Bus fares can be paid in advance of your travel. The minimum pre-pay deposit is $50.00 and can be paid by check or money order. ADA Certification Recertification is required every 3 years from date approved or more frequently if given temporary eligibility.Contact/Scheduling Information
Handy Bus Registration (8 a.m. – 5 p.m.) (941) 747-1739
Reservations/Cancellations
(9 a.m. – 2 p.m.)
(941) 748-2317
Cancellations (Before 8 a.m.)(941) 748-1135
Customer Service/Complaints (866) 642-3318
ADA Handy Bus Reservations
(8 a.m. – 5 p.m.)(941) 748-2317
ADA/Veterans Handy Bus Reservations (Sunday/Holidays)(941) 741-3572
Dispatch (Saturday)(941) 747-8621 Ext. 0
TTY (for the hearing impaired)(941) 747-7868
Medical Transportation Management (MTM)(866) 591-4066
ADA Assistance Line (888) 446-4511
ADA Complaints (800) 514-0301 or
TTY (800) 514-0383
Lost and Found (941) 749-7116
Notifying Public of Right Under Title VI
Manatee County operates its programs and
services without regard to race, color, and
national origin in accordance with Title VI of
the Civil Rights Act. Any person who believes
she or he has been aggrieved by any unlawful
discriminatory practice under Title VI may
file a complaint with Manatee County. For
more information on the Manatee County
Transit Division’s civil rights program, and the
procedures to file a complaint, contact (941)
747-8621; email mcat@mymanatee.org; or
visit our administrative office at 2411 Tallevast
Road, Sarasota, FL 34243.
A complaint may be filed directly with the
Federal Transit Administration by submitting
a complaint to the Office of Civil Rights,
Attention: Title VI Program Coordinator, East
building, 5th floor-TCR, 1200 New Jersey Ave.,
SE, Washington, DC 20590.
Si necesita información en español, llame
(941) 747-8621.
HANDY BUS
ADA Edition
Effective August 1, 2017
AS THE DOOR of opportunity opens from resident compliance
specialist (RCS) to public information specialist (PIS), Rasheia Freeman
feels enlivened to grow within Quest. The transition has called for a
full month of supporting and shadowing a variation of Quest PIS work.
Rasheia recently spent time with Lori Buck on the Tampa Bay Next
project, participating in community outreach with the North
Tampa citizens. Rasheia also traveled down to Naples to
learn the ins and outs of the Collier County Public Utilities
Renewal Program from Yvonne McClellan. Up next will
be one-on-one time with Alicia Arroyo and Kristie
Vazquez at their respective Florida Department of
Transportation Construction offices. Congratulations
Rasheia on your new endeavor!
5 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
Yvonne McClellan
Kristie Vazquez
Welcome SEAN ALLEN!
QUEST WELCOMES SEAN ALLEN to the
Northeast Florida team in Jacksonville,
where he has called home for 12 years.
Sean served active duty in the Navy as a
journalist and public affairs specialist and
continues to serve in the Navy Reserves.
Sean is a well-rounded and dedicated
professional with accomplishments in
public affairs, community outreach and
communications. He is a team player
with a reputation for going above and
beyond to meet the needs of his clients.
Sean currently serves as one of the public information officers for
the Interstate 95/Interstate 10 Interchange project near the Riverside
area of Jacksonville and the San Carlos and May Street Intersection
improvement project
in St. Augustine. Both
projects require in-depth
community involvement.
Sean is ready and excited
for the opportunity.
“I have enjoyed
living and working in
Jacksonville since I
was transferred here in
2005. I have had some great opportunities connecting with
the residents here and am grateful for the opportunity to
continue to serve the community I live in,” shares Sean.
His creative outlook and diversified work experience
allows Sean to connect with his clients and he looks
forward to his future in Northeast Florida.
QUEST SUPPORTED THE Florida
Department of Transportation District Two
(FDOT) and General Engineering Consultant
(GEC) Atkins during their open house for
the Interstate 95 (I-95)
at Interstate 10 (I-10)
Fuller Warren Bridge
improvement project
in Jacksonville, Fla.
Quest associates
Sean Allen and
Nick Lulli were
excited to support
the event. With
construction for the
project just underway, the open house
was an opportunity for the public to learn
more about the project, construction
schedule and view renderings of the Fuller
Warren Bridge’s new multi-use path. Nearly
75 residents, business owners, community
groups and major stakeholders attended.
“It was great to connect with residents and
some of the major stakeholders in the area
as well as answer their questions,” Sean said.
“This project is important for the
community, and I’m happy I could
be part of this open house.”
Since the Fuller Warren and
Overland bridges projects
are in close proximity,
Quest Public Information
Officers’ Sean and Nick work
together to ensure the public is informed about
construction and traffic impacts from both projects.
“We were so excited Atkins asked us to support
them with the I-95 at I-10 project,” said Nick. “Having
already been intimately familiar with the urban core
area, it was a no brainer for us to jump in head first!”
The Overland Bridge and the Fuller Warren Bridge
are major thoroughfares through downtown
Jacksonville. Once completed, both projects will
greatly improve traffic on I-95 in the area.
QUEST’S NORTHEAST FLORIDA team is proud
to be supporting public outreach efforts with
Tindale Oliver for the Florida Department
of Transportation’s Community Traffic Safety
Program. The general objective is to support implementation
of the Florida Strategic Highway Safety Plan (FL-SHSP),
District Two Traffic Safety Programs and National Highway
Transportation Safety Association (NHTSA) projects and
initiatives. The analysis
and conceptual
recommendations
will provide valuable
input into the
development of traffic
safety improvement
awareness and
projects to be included
in the proposed
safety program.
RAINY DAYS WON’T SEND QUEST AWAY!
IT’S A WIN!JJUNE AFTERNOONS IN Florida often bring
heavy rain, but that doesn’t stop Quest’s
public information officers (PIO)! Recently,
Nick Lulli, a PIO for the Interstate 95 Overland
Bridge Replacement project, conducted door-
to-door outreach in the pouring rain.
Determined to get the message out about upcoming
detours and traffic shifts, Nick didn’t let the soggy
weather interrupt his day.
Quest has been supporting Eisman & Russo with in-
house public information services since 2015 as part
of one of the largest road construction projects in
Jacksonville history.
FULLER WARREN BRIDGE OPEN HOUSEQ
“When you have an important
message for the community,
you just have to get through
it,” said Nick. “A change of
clothes is key.”
2017 Quarter 2 • Be Informed 6Quest Corporation of America, Inc.
QUEST, CARDNO PARTNER AT MEDIA CONFERENCE
Offering Tips on Positive Project Coverage
gathering travel
data from hundreds
of residents along
Florida’s east
coast to better
plan for the future
of transportation
in the area.
“We talked to
people from
all over Martin,
St. Lucie and Indian River counties about how
they travel each day,” said Tamara Phillips of
Quest’s Southeast Florida team. “It is important
to hear the priorities of the residents in different
areas, whether it is decreasing congestion
or increasing public transportation, input
from the community is always valuable.”
The survey asks members of Treasure Coast
households to record their travel for one 24-
hour period and report that information back
to FDOT. Participants can take the survey
online, by downloading a customized phone
app, by phone or by mail. The survey will take
a break over the summer and will continue in
September once school is back in session.
QQUEST’S SOUTHEAST FLORIDA team has been up
and down the Treasure Coast this spring. The Florida
Department of Transportation’s (FDOT) Treasure
Coast Regional Household Travel Survey is keeping
the team busy in the field looking for participants
for the tri-county travel survey. The survey is
QUEST’S BETH ZSOKA recently joined Cardno’s Director
of Construction Services, George Denti, at the Florida
Public Relations Association (FPRA) Treasure Coast
Chapter’s Media Conference where the pair collaborated on a
presentation entitled, “Marketing
a Project.”
Quest has successfully
supported Cardno on several
major transportation projects
throughout the Treasure
Coast, including the
Veterans Memorial
Bridge in Martin
County and the
Crosstown
Parkway
Extension
project, which
TREASURE COAST
REGIONAL TRAVEL SURVEY
is currently under construction in Port St.
Lucie. Drawing from their local experience,
Beth and George explained how to obtain
favorable public exposure by utilizing grassroots and community outreach, information
and education campaigns, special events, and targeted
presentations while also leveraging working relationships
with local media to promote positive press coverage.
The Media Conference is an annual professional
development event hosted by the Treasure Coast Chapter
of FPRA. The conference brings together public relations
and media professionals from across the Treasure Coast
in order to provide the latest tips and techniques for
effective communication. Thought leaders throughout this
community, including Beth, are tasked with instructing their
fellow professionals on skills ranging from creative writing
to the development of relations with media personnel so
that the audience leaves with the tools to take control of
their product and communicate their message in new ways.
7 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
Beth Zsoka
QQUEST IS PLEASED TO welcome Gabriella (Gaby) Ferraro
to our Southeast Florida team. Gaby is a recognized,
award-winning communications professional on the
Treasure Coast. With a history of work in front of and
behind the camera, previously as a local television news journalist/
reporter and the last decade as a government spokesperson,
Gaby has demonstrated success in delivering key messages to
the public, providing successful and responsive media relations,
leading crisis communications efforts, increasing citizen participation
in government, managing various social media platforms, and
building strong relationships with partners and stakeholders.
Prior to joining Quest, Gaby served as Martin County’s public
information officer and primary spokesperson for five years. During
that time, she effectively communicated information on high-
profile events, such as hurricanes, environmental emergencies
and notable infrastructure projects including the construction of
the $68 million Veterans Memorial Bridge, a 3,000-foot bridge
spanning the St. Lucie Waterway, connecting Palm City and
Stuart; and the County’s $27 million Septic-to-Sewer Program,
which extends wastewater and water service to areas of
environmental concern, replacing aging septic sewer systems.
The Florida Public Relations Association, Treasure Coast Chapter,
recognized Gaby’s work in Martin County. She earned the Crisis
Communicator of the Year Award in 2016 and the Communicator of the
Year Award in 2014.
At Quest, Gaby supports several projects including the Florida
Department of Transportation’s Treasure Coast Household Regional
Travel Survey, Interstate 95 Treasure Coast Multimodal Master Plan and
the Crosstown Parkway Extension in Port St. Lucie.
QUEST’S BETH ZSOKA and the Southeast Florida team
worked with officials from the City of Port St. Lucie to
successfully plan and execute the Groundbreaking Event
for the Crosstown Parkway Extension project on May 9.
Construction on the long-awaited Crosstown Parkway Extension
project began in January and is moving full steam ahead.
Quest associates from all over the state arrived in Port St. Lucie to support this major event;
overseeing important details such as arranging seating, checking in VIPs, distributing event
programs, manning the refreshment stations, setting up photo and video opportunities,
and making sure the more than 200 people in attendance each received commemorative
Crosstown mugs and key chains.
The Groundbreaking
Event included
remarks from
dignitaries, including
U.S. Representative
Brian Mast, State
Representative
Gayle Harrell, Florida
Department of
Transportation District
Four Secretary Gerry
O’Reilly, City of Port St.
Lucie Mayor Gregory
Oravec, as well as
project “pioneers,” who
began advocating for the
project decades ago.
The high-profile event was
covered by the local media
and was broadcasted live on
the City’s Facebook page.
The Crosstown Parkway
Extension will provide a
six-lane divided roadway
and linear park, with
approximately a 4,000-
foot bridge serving as a
multi-modal transportation alternative with accommodations for automobiles, bicycles,
pedestrians and public transit. Upon expected completion in the fall of 2019, the Crosstown
Parkway Extension will increase connectivity between Interstate 95 and US Highway 1, and
help alleviate traffic congestion. Shortly after the event, the City’s communication director
sent an email to Beth in appreciation of Quest’s efforts. She wrote: “Thank you so much
for all your hard work. We really appreciate you. Please let your team know they did an
excellent job. The event was flawless and an amazing way to start the next chapter of this
project. You are very dedicated and your attention to detail was clearly visible.”
Welcome GABY FERRARO!
“I jumped at the opportunity to
work with Quest’s outstanding
Southeast Florida team and
support local transportation and
infrastructure projects
that improve quality
of life, create jobs,
provide positive
economic impact,
and help residents
and commuters
get around more
efficiently.”
LET’S TURN SOME DIRT!
Officials Break Ground on
Crosstown Parkway Extension Project
2017 Quarter 2 • Be Informed 8Quest Corporation of America, Inc.
WLLISA MARK, QUEST project manager
and public information coordinator for
the Florida Department of Transportation
(FDOT) in Brevard County, is never bored.
In addition to a wide variety of roadway
and bridge projects, Lisa is responsible
for executing an assortment of events.
Upon the completion of the Apollo River
Bridge, Lisa planned an event with local
businesses, residents, elected officials and
participating agencies to commemorate
the opening of this much-awaited
structure. The event also attracted
print and TV media. Lisa
shares, “It was so exciting to
see the News Channel 13
helicopter flyover and later
watch the news highlights
of the event, along with
remarks from Operations
Director Allen Hyman!”
After a long wait and much
planning, FDOT Brevard
Operations began
construction on a new
operations facility. For
the groundbreaking
event, Lisa worked
with Brevard
Operations
A BIG HELLO FROM Shari Croteau, one of the newest
members of Quest. Shari is a born and raised Floridian who
has spent the past 19 years in the news business. Now,
she’s on her next big adventure working with Quest at the
Central Florida Expressway Authority (CFX) in Orlando. As a producer at
a handful of news networks, she was constantly writing news scripts
and would occasionally work with local transportation officials.
Shari is eager to learn more about the transportation and
construction industry.
Shari has been in Orlando for more than 12 years, and
it’s a great place for her to be, considering she is a huge
Disney fan. Most weekends you will either find her at
theme parks, traveling, catching a movie, or relaxing at
home with her boyfriend and their cat.
WHEN ORGANIZERS FOR the
Transportation and Expressway
Authority Membership of Florida
(TEAMFL) decided they wanted their
conference to include a tour of the
Wekiva Parkway, Quest staff jumped
into action to help make it happen
in short order. Quest’s Karen Harrell
picked up the ball and ran with it to organize the registrations,
waivers and other logistics for the May 4 tour of the 10 miles of
parkway under construction by the Central Florida Expressway
Authority (CFX). Karen was accessible, organized
and instrumental in helping the skeleton staff at
TEAMFL make their idea of a tour a reality.
Quest staff provided input on how TEAMFL
could promote the tour to their members.
Quest Vice President Mary Brooks, who leads
the community awareness for the parkway,
created and compiled packets of project
stats, maps and other visuals to introduce tour
members to the parkway. She also provided fun
and interesting facts about the project during
the bus trips to and from the job site.
Once on site, CFX Resident Engineer Don
Budnovich joined the group to discuss
the many interesting environmental,
aesthetic and innovative engineering
aspects of the project. CFX and the Florida
Department of Transportation District
Five are building the 25-mile parkway.
Despite a crunched schedule, CFX and Quest have received
rave reviews on the thoroughness of the packets provided,
interesting tour narration and impressive project components.
From the client, Ben Dreiling,
CFX director of construction
and maintenance: “I got a lot
of compliments on you and
the TEAMFL tour. Thanks
for all the good work.”
From one of the attendees,
Keith DeLuca of HNTB Traffic
System Management &
Operations: “Today’s tour
of the Wekiva Parkway was
informative, interesting
and a great example of a
major effort that will benefit its customers traveling to and from
the northwest side of Orlando. This project respects sensitive
environmental areas, incorporates All Electronic Tolling (AET)
and technology that enhances safety, efficiency and a pleasingly
aesthetic driving experience along the parkway. Hat’s off to Mary
Brooks and Don Budnovich for a detailed overview of the parkway,
including techniques and processes used in its construction.”
Quest associates have organized many successful tours of the
project and are planning for the opening of the first CFX
sections in late July.
Welcome
SHARI CROTEAU!
TEAMFL TOURS
WEKIVA PARKWAYALWAYS SOMETHING GOING ON
IN BREVARD
staff, managing the event committee,
ceremony agenda and speaker details.
Less than two years later, she was
delighted to manage the ribbon
cutting ceremony for the new Brevard
Operations building. Lisa adds, “The
newly appointed FDOT District Five
Secretary Steve Martin’s remarks were
a perfect way to welcome staff to
Brevard Operation’s new facility.”
What next? “I’m looking forward
to the official opening of the
Florida East Central Regional
Rail Trail this summer,” says Lisa.
The trail will connect Brevard to
the existing coast-to-coast trail
with over 250 miles for bicyclists
and pedestrians to enjoy. Never
a dull moment in Brevard!
Mary Brooks
Karen Harrell
9 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
Lisa Mark
QUEST’S NORTHEAST FLORIDA team is
ecstatic to be supporting Atkins with the
General Engineering Consultant (GEC)
Program for the Florida Department
of Transportation District Two. As part
of the program, Quest will provide
grassroots public information efforts on
major projects throughout the district.
Sean Allen and Nick Lulli will support public
information efforts for the Interstate 95 at
Interstate 10 Interchange project near the
Riverside area of Jacksonville. The
$126 million project
will add ramps to the interchange,
build sound walls along parts of the
corridor and add lanes to the Fuller
Warren Bridge over the St. Johns River.
Karen Harrell and Nick Lulli will
provide public information efforts
for the A1A Drainage Improvements
project in Jacksonville Beach and
Neptune Beach. The project will involve
extensive replacements of culverts,
bridges, and roadway crossings in the
beach communities in an effort to
alleviate flooding.
Sean will support public information
efforts for the San Carlos and May
Street Intersection improvements
project in St. Augustine. The project
will add a traffic circle to reduce
congestion at one of the city’s busiest
intersections, increasing efficiency
for residents and visitors alike.
All three projects will require
extensive stakeholder
engagement as they begin in
2017 and 2018. Quest is ready
for the exciting challenge!Karen Harrell
HAMILTON
MADISON
CO-
LUMBIASUWANNEE
UNION
BAKER
NASSAU
ST.
JOHNS
CLAY
PUTNAMALACHUA
LEVY
DIXIE
LAFAYETTE
TAYLOR
GIL-
CHRIST
DUVAL
BRAD-
FORD
QUEST IS EXCITED to
welcome Sara Shepherd
to the Central Florida
team! Sara has a bachelor’s
degree in Agricultural Education and
Communication from the University of
Florida, as well as a master’s degree
in Communications from Queens
University of Charlotte. With nine years
of professional experience in public
relations, communications, media
relations and community outreach, Sara
is passionate about communicating
with a servant-leadership mindset.
According to Sara, her “Why” directly
relates to the 4-H Pledge: I pledge
my head to clearer thinking, my heart
to greater loyalty, my hands to larger
service, and my health to better
living, for my club, my community,
my country, and my world. She
explains, “4-H significantly impacted
my life by providing a service-learning
environment allowing me to develop
strong life skills such as public speaking,
self-confidence and self-esteem.”
Sara looks forward to spreading
Quest’s underlying philosophy of
love to every client and every person
with which she interacts with.
Outside of work, Sara is passionate
about horses and takes every
opportunity to ride her two Tennessee
Walking Horses in the woods and take
them camping.
She also loves
to kayak,
hike, swim,
Zumba,
clog, line
dance, sing
karaoke and
practice
shooting
her Glock.
WelcomeSARA SHEPHERD!
What’s New in Northeast Florida?Q
THE DEPARTMENT OF TRANSPORTATION (DOT) hires
many consultants to provide professional services
in support of its planning, design, construction and
maintenance divisions. Professional Engineering
Consultants, and their subconsultants, offer a tremendous
amount of value to the Department by operating seamlessly
towards the same vision, mission and goals of the Department.
In the big picture, the majority of these consultants are serving
under a General Engineering Consultant (GEC) contract, where
a contracts manager is assigned. The DOT personnel are
responsible for procuring and administering these professional
services contracts, and often times, the contracts manager is the
real “Super Star” when it comes to knowing the procurement
and administration process, practices and expectations.
These individuals have a serious responsibility to the public to
administer funds in the most responsible and efficient manner.
Quest is honored to serve on several GEC contracts
throughout Florida as well as in Georgia, North Carolina and
Pennsylvania. According to Sharlene, “In some cases, we
work directly for the government agency, but in many cases
there are several layers, and we typically fall at the bottom
of the food chain. In any given day, we are delivering quality
products and services to field level project managers, mid-
level program managers and key operations managers.”
These GEC’s produce a wide range of consultants serving
many disciplines. Our services range from clerical and office
administration to compliance, construction support, project
branding, marketing and creative communications, work force
development, web and video
production and more. We have
many customers, all whom we
are honored to support.
Sharlene added, “What we must
remember at all times is, while it is
critical to perform with excellence
to all field personnel, and while
it’s our desire to ‘be desired’ to
provide ongoing services, we must
remember we are held accountable
by the Contracts Manager, and
that all communications must go
through this individual PRIOR to any
additional work being performed. It
is the responsibility of the agency’s Project Manager to communicate
his/her need for additional resources to the contracts manager. At
that point, the contracts manager will contact the Prime Engineering
Consultant to convey the need and/or future requirement.
Trust me when I say that it is critical to follow this protocol.”
We clearly understand that the contracts manager is the one
managing these complex general use contracts, and they are
ultimately the technical experts when it comes to the delivery
of all of the products and services. For the work that we do, it
requires great leadership, excellent communication skills and
top-notch customer service. Our number one goal is to please
our clients – ALL OF OUR CLIENTS – ALL OF THE TIME. We are
working hard to clearly understand our customers’ requirements
and objectives and are dedicated with excellence in mind!
Reporting to a Contracts Manager
A BIG THANK YOU TO OUR GEC’S
Nick LulliSean Allen
2017 Quarter 2 • Be Informed 10Quest Corporation of America, Inc.
Quest’s districtwide PIO staff for FDOT District Five are: (back row, left to right)
Francelis Figueroa Garcia and Lisa Mark; (front row, left to right) Shemir Wiles,
Alicia Arroyo and Carolyn Fitzwilliam.
CHECKING IN WITH CENTRAL FLORIDA
Lisa Mark
IN ADDITION TO serving as the project
manager, Lisa also handles 15 active projects
ranging from the construction of Florida East
Central Regional Rail Trail to the building
of new interstate exchanges and roadway
widenings. She also has three beachside projects,
resurfacing and adding sidewalks to A1A, and adding
sidewalks to State Road 520 in the heart of Cocoa Beach.
THIS DYNAMIC TEAM supports six different Florida Department
of Transportation (FDOT) Operations Centers. With a deep level
of expertise, proven experience and a high level of energy, these
public information specialists cheerfully service Central Florida’s
nine counties. Lisa Mark, project manager for Quest’s team on the FDOT
District Five contract says there is only one word to describe the team –
UNSTOPPABLE! Here is a snapshot of what these professionals are up to.
Brevard Operations recently finished a major
repair project running right in front of the airport
and is starting a project near Port Canaveral. For
these projects, working closely with airport and
Port Canaveral senior staff is high priority.
“Since the new interchanges for the St. Johns Heritage
Parkway will be diverging diamonds which are
new structure concepts for Brevard, I’ll be working
diligently with the city and county officials to provide
an open house to help inform the public,” Lisa said.
Kym Graves
KYM GRAVES, A member of Quest’s Central Florida
team supports many projects across the Orlando
region with a focus on the Wekiva Parkway project.
Recently, she helped facilitate the Florida Department of
Transportation’s (FDOT) Wekiva Parkway Section 8 design
public meeting from selecting the public meeting site to
creating property owner lists to distributing fliers.
Kym also supports the Central Florida Expressway Authority (CFX) on
the Wekiva Parkway project. Earlier this quarter in collaboration with
CFX and Lyman High School’s Magnet Engineering Program, Kym
served as a tour guide for students, teachers and consultants on the
Wekiva Parkway. Participants learned about the bridge activity on
Section 204 and engaged in a hands-on field survey on Section 203.
Another little known talent of Kym’s is her ability to spot wildlife
while working on the Wekiva Parkway. “During my time working on
Wekiva, mainly in Apopka and Sorrento, I’ve encountered numerous
animals during flier distributions, progress meetings and public
meetings. I’ve come face-to-face with a pot belly pig, several horses,
ducks, chickens, peacocks and even an emu,” shared Kym. She went
on to say “Whenever I’m out and about and see something interesting, I’m always able
to snap a few photos from a “safe” distance. Following FDOT Section 5 pre-construction
public meeting at Easter Seals Camp Challenge in Sorrento, I spotted several wild
turkeys in a field near the camp.” As if those were not enough animal sightings, Kym
recently met Sandie the “neighborhood” crane at a Wekiva Parkway Section 5 pre-
construction meeting. He resides in Easter Seals
Camp Challenge off State Road 46 in Sorrento.
“I caught him peeking in the window.
The personnel told me he’s a
frequent tenant and he’s not scared
of anyone. He certainly scared me
when I tried to get out of my car!
After three long minutes, he finally
walked away and let me step out
to go into the office. When I came
back out to get in my car he was
waiting for me to leave and gave
me the side-eye as I drove down
the long driveway,” shared Kym.
Mims Elementary School Outreach Event
11 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
Sandie the “neighborhood” crane
Alicia Arroyo
ALICIA ARROYO HAS assisted the Florida Department
of Transportation (FDOT) Urban Office’s construction
efforts in Oviedo and Orlando for over six years.
During that time, she supported the public information
efforts of more than 70 construction projects. For Alicia,
each project is a learning opportunity regarding roadway
construction, as well as how to assist residents and businesses along
construction projects.
A new project she looks forward to supporting is the reconstruction of
US 17/92 from Shepard Road to Lake Mary Boulevard. This project will
reconstruct a rural four-lane roadway to an urban six-lane roadway and
includes construction of a new bridge to replace the existing box culvert
at Soldiers Creek. It also includes milling and resurfacing, drainage
Carolyn Fitzwilliam
AS QUEST’S PUBLIC INFORMATION STRATEGIST,
Carolyn is proud to serve all of Central Florida. She
is always available to help speak with residents and
business owners who have questions or concerns, and
to assist the project team in identifying potential issues
before and during the construction process.
“Letting people know about construction before it begins helps the
public’s awareness and understanding of what’s going to happen,” said
Carolyn. “This helps to alleviate the public’s anxieties, which helps the
project proceed along its timeline.”
When supporting SunRail, she provides public information for the Track
Renewal and Crossing Upgrade project that reconstructed 54 crossings
at 30 locations along the Phase I corridor. Improvements are nearly
Shemir Wiles
NOW, ON TO Orlando where high-
impact projects such as Hoffner
Avenue, Sand Lake Road and State
Road 50 generate constant feedback
from the public. Quest’s Shemir Wiles
works diligently to stay in contact with
the residents and businesses in these areas to help
mitigate any potential issues. Maintaining an open line
of communication with the project teams and regularly
attending progress meetings also helps Shemir provide
thorough and accurate information to the public.
“I find that the public appreciates it when you take the
time to research their question or concern,” she said.
“It’s important that every call, no matter how big or
small, is treated with professionalism and importance.”
complete, with construction scheduled to finish in August of 2017.
DeLand Operations recently completed a high-profile Interstate 4 (I-4) widening project
between Interstate 95 (I-95) and State Road (SR) 44 and is busy with the I-95 Widening System-
to-System Interchange project from north of US 92 to SR 44. The $205 million design-build
project includes reconstruction of the I-95 interchanges at US 92 and I-4 in Daytona Beach.
The CEI sub-consultant, with support from Quest, manages the I-95 public involvement.
Other notable projects include a
resurfacing project along 8 miles
of US 1 in Edgewater and Oak
Hill that includes construction of
new sidewalks on both sides of
the roadway, and an upcoming
resurfacing project along SR 5A (Nova
Road) between SR 400 and US 92
(International Speedway Boulevard).
While the pace may differ in Leesburg, the need for public
information services is still paramount. For example, Shemir recently
coordinated a highly successful public meeting for the upcoming
Little Lake Harris Bridge Replacement project in Tavares. The
meeting was attended by nearly 200 people, and the questions
during and since the meeting have remained steady. To make sure
everyone’s concerns are addressed, Shemir is working to build solid
communication with the design-build team on the project, as well as
the CEI team.
“With projects such as Little Lake Harris, it is important to have a
good working relationship with all that are involved because this
bridge impacts several residents,” said Shemir. “I’m someone who
believes in being a true part of the team, not just a bystander. It’s
not just about attending meetings and being available; you have to
want to learn about your projects and understand why things are
done the way they are. When you do that, you can provide a level
of customer service that’s above and beyond most expectations,
and that’s what I strive to do every day.”
improvements, signing and pavement markings, lighting, signals
and Intelligent Transportation Systems (ITS). Additionally, water
mains and force mains for the City of Sanford and Seminole County
will be installed.
“Alicia Arroyo is an extremely valuable resource for our
Construction Office. Her ability to effectively and amicably interact
with contractors, the public, concerned (and sometimes irate)
citizens has proven her to be an irreplaceable member of our team,”
said Eric Plantier, project oversite at FDOT Oviedo Operations.
“Alicia’s proactive approach to interacting with local businesses, her
pleasant and patient demeanor, and her ability to deflect criticism
of the Department and redirect difficult or unpleasant conversations
into a more positive tone shows time and time again that she is not
only dedicated to her work, but she genuinely cares about what she
does, and the people she works with.”
Construction of SunRail’s Meadow Woods Station
US 17/92 from Shepard Road
to Lake Mary Boulevard
SR 19 over Little Lake Harris Bridge # 110026
Limits: From Savage Circle to Flagship Avenue
City of Tavares, Lake County, Florida Public Information Meeting
Thursday, May 18, 2017
5:30 p.m. - 7:30 p.m.
Adventure Christian Church
3701 N. Eichelberger Road, Tavares, Florida 32788
Financial Project ID: 238319-2-52-01
Frankies Rd
Little Lake Harris
19
19
448
561
Sav
age CircleF la g ship AveMEETING LOCATION
Adventure Christian Church
3701 N. Eichelberger Road
Tavares, Florida 32788N Eichelberger RdPROJECT LIMITS
PROJECT LIMITS
2017 Quarter 2 • Be Informed 12Quest Corporation of America, Inc.
“The business owners and workers
understand how special Lincoln Road
is both culturally and financially to this
thriving community. They are supportive
with the future initiatives taking place
with this project and want the best for
Miami Beach’s most iconic destination.”
MSET TO ENHANCE MIAMI BEACH’S MOST
ICONIC DESTINATION
MIAMI BEACH’S CULTURAL staple and
fine-dining hot spot Lincoln Road is
getting some love, as the City of Miami
Beach reinvents one of its most iconic
destinations on the beach with the Lincoln
Road Redevelopment project.
Along with design consultant James
Corner Field Operations, the City of Miami
Beach is finalizing design, landscape,
engineering and construction plans
for Lincoln Road between Washington
Avenue and Lenox Avenue. Improvements
will also be carried out along Meridian,
Drexel and Pennsylvania Avenues between
Lincoln Road and 17th Street.
For Public Information Liaison
Alexandra Gratereaux, having the
opportunity to work on the Lincoln
Road Redevelopment project allows
her to use all of her expertise and
valuable background knowledge of
the area to best assist residents.
Underway since August 2016, the design
phase of this elaborate project is expected
to be completed by summer of 2018.
Survey crews can be seen hard at work,
and geotechnical borings have begun on various areas along the strip. Moreover,
the Lincoln Road Redevelopment project will give the popular tourist venue safer
streets and less traffic congestion.
The City of Miami Beach prides itself on its rich artistic history and plans on
keeping Lincoln Road true to the Art Deco aesthetic that makes it unique. Those
taking a stroll will be able to enjoy local artwork and sculptures that will remain
on the pedestrian-friendly open mall. Restaurants will be able to attract
more newcomers with their Latin-infused dishes and businesses will be able
to better showcase their merchandise to both tourists and locals alike.
The improvements set to occur along the major corridor of Lincoln
Road are slated to have a lasting positive impact, both culturally and
financially, on the always-trendy South Beach.
TRADITIONALLY KNOWN FOR its popular
nightclubs and sophisticated dining hubs,
Miami Beach is the epitome of all things
cool. The City’s active bike scene is also
prevalent amongst residents and tourists. It is a
valuable transportation resource on the swanky island.
To celebrate and promote bike safety and awareness,
Quest's Alexandra Gratereaux and Sophia Tingle
successfully managed the Florida Department of
Transportation’s (FDOT) bike safety booth at the fifth
annual Miami Beach Ciclovia event.
Hosted on the lively Washington Avenue, the cycling
affair took place on Sunday, April 30, and was a fun-
filled family event with kids and grown-ups alike biking,
rollerblading and skateboarding along local businesses.
Other key partners included the City of Miami Beach,
City of Miami Beach Police Department, Miami-Dade
County and it’s cycling fundraising effort Bike305.
FDOT’s bike safety outreach package included
interactive bike safety collateral, small bike lights
and coloring books for participating children. Sophia
and Alexandra assisted in FDOT’s helmet fitting and
giveaways. The public information liaisons also collected
over 125 pledge forms from attendees committing to
bike safety and awareness.
Activities throughout the event
included: yoga, bike maintenance
and repair workshops, fitness
classes and boot camps, street
dancers and acrobats, live music,
a kids bike rodeo, and countless
healthy-eating food vendors. The
event also had a strong social
media presence with #MBCiclovia
headlining on Twitter, Facebook
and Instagram platforms.
LINCOLN ROAD REDEVELOPMENT PROJECT
FLORIDA DEPARTMENT OF
TRANSPORTATION TAKES ON BIKE
SAFETY AND AWARENESS AT ANNUAL
MIAMI BEACH CICLOVIA EVENT
Knock out version >>>
13 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
Alexandra Gratereaux
SOUTH FLORIDA TEAM LEADS THE RACE IN SAFETY OUTREACH QQUEST’S SOUTH FLORIDA team prides itself on rising above. It
comes as no surprise they had all hands on deck assisting the City
of Miami Beach (CMB) with the summer 2017 Open House Public
Workshop covering sea level rise and flooding concerns.
The ritzy event, which took place Thursday, June 29, was held at the Murano
Grande Condominium perfectly located in the celebrity-filled South of Fifth
neighborhood, just steps away from popular Ocean Drive in South Beach.
Important topics for
homeowners included:
flood awareness,
Federal Emergency
Management Agency
(FEMA) / flood insurance
information, information
regarding new water
lines, construction,
stormwater systems,
road and sidewalks,
sea level rise science
and understanding
elevation. Attendees
also had the
opportunity to
meet with the city’s
assistant city manager
for public works and
the director of capital
improvement projects.
Hors d’oeuvres were served along with cold refreshments as both
candidates running for Mayor of Miami Beach – Mike Grieco and Dan
Gelber – rubbed shoulders with residents and smiled for the cameras.
Residents and stakeholders were seen enthusiastically taking
advantage of the resources, experts and professionals that CMB
offered at the workshop. The City of Miami Beach previously
hosted the same event three times earlier in June.
Welcome SASHA LUQUE!
QUEST’S SOUTH FLORIDA
TEAM “RISES ABOVE” WITH
CITY OF MIAMI BEACH
THE QUEST SOUTH Florida team worked together with the Florida
Department of Transportation District Six (FDOT) to create the FDOT
Safety Squad and host an information booth at the 33rd annual Mercedes-
Benz Miami Corporate Run at Bayfront Park in Downtown Miami.
The Miami Corporate Run hosts over 28,000 participants. This is the ideal event to
distribute information from safety campaigns such as the Drive Safe Interstate 95
Express and Put It Down (Don’t Text and Drive). With support from Quest associates
all over the state, the FDOT Safety Squad was a winner with the crowd as the team
interacted with attendees and even passed out freebies.
“This Corporate Run is one of the biggest public events in South Florida and we are
proud to assist FDOT in hosting a booth for the second year in a row,” says South
Florida Business Unit Manager Sergies Duarte. “We must continue to push the
conversation when it comes to safety, and Quest is the team to lead the movement.”
The Mercedes-Benz Corporate Run is made up of three 5K road races that take
place over a week in Fort Lauderdale, West Palm Beach and Miami. Locals,
company employees and CEOs line up and take strides to celebrate the importance
of improving overall health.
WWE ARE PLEASED to welcome Sasha Luque to the Quest family! She joins the South Florida team as a public information specialist.
Born and raised in Miami, Sasha graduated from Florida International University with a degree in Communications. As an experienced journalist, having
worked with both national and local news stations in South Florida, she has crafted her communications skills to be able to effectively reach an array of
target audiences. She also has a strong background in infrastructure projects across North America and has helped develop mega proposal submissions to
meet unique transportation needs. Sasha is eager to put her previous background in journalism and transportation towards being a Quest team member!
Outside of work, you’ll find Sasha at the beach with her ‘toes in the sand,’ hanging out with friends and family, or working out at Orange Theory Fitness - her
current fitness obsession. Sasha is creative and engaging, and loves meeting new people. Don’t be shy to welcome her to our team!
(left to right) Sergies Duarte, Francelis Figueroa Garcia, Diane Hackney, Isabel Gonzalez,
Alexandra Gratereaux, Sharlene Francois Lairscey, Sophia Tingle, Leigh-Ann Dawes and Yvonne McClellan
2017 Quarter 2 • Be Informed 14Quest Corporation of America, Inc.
W
Regional Fact Sheets
TAMPA BAY NEXT:
THE FUTURE OF TRANSPORTATION
Upcoming Events
Thursday, July 13:
Pinellas County Community Working Group (5:30-7:30 p.m.),
Collaborative Labs – St. Petersburg College – The EpiCenter,
13805 58th Street N, Clearwater, FL 33760
Saturday, July 15:
Hillsborough County Neighborhoods Conference
(8:00 a.m.-2:30 p.m.), Sheraton East Hotel,
10221 Princess Palm Avenue, Tampa, FL 33610
Thursday, July 20:
North and West Hillsborough Community Working Group
(5:30-7:30 p.m.), University Area Community Development
Corporation, 14013 N 22nd St, Tampa, FL 33613
Friday, July 22:
St. Petersburg Saturday Market (9:00 a.m.-1:00 p.m.), Williams Park,
350 2nd Ave N, St. Petersburg, FL 33701
Thursday, August 3:
Pasco/Hernando Community Working Group (5:30-7:30 p.m.),
Myrtle Lake Baptist Church, 2017 Riegler Road,
Land O’ Lakes, FL 34639
Thursday, August 15:
East/South Hillsborough/Polk County Community
Working Group (5:30-7:30 p.m.), Sheraton East Hotel,
10221 Princess Palm Avenue, Tampa, FL 33610.
Saturday, August 19:
Tampa Bay Youth League Football opening day (1:00-9:00 p.m.),
Skyway Park, 4840 Independence Parkway, Tampa, FL 33634
Please visit the website for up to date event information: TampaBayNext.com/get-involved/
Would you like FDOT to present information at your community or neighborhood event? Please email us at
TampaBayNext@dot.state.fl.us
What’s Going to Happen with Community Initiated Concepts?
Participation at Community Working Groups, public workshops, and feedback through the website are great ways to share
your ideas with the Florida Department of Transportation (FDOT). As ideas are generated by the public, FDOT will begin to
evaluate those ideas and report back to the public. FDOT wants this to be a collaborative process, working with agency
partners, stakeholders, and the community to find the right set of transportation solutions.
The National Environmental Policy Act
(NEPA) is the federal process to assess
environmental effects of proposed alternatives
prior to making decisions. Some elements
considered during the process include the
ability to handle travel demand, aesthetics,
air quality, economic development,
environmental justice, historical properties
and districts, neighborhoods, noise, parks
and recreation, safety, and more. FDOT and
the Federal Highway Administration (FHWA)
will work together to provide opportunities
for public involvement to review the proposed alternatives and their potential environmental effects.
Preparing a Supplemental Environmental Impact Statement (SEIS) is a rigorous evaluation process. FDOT plans to spend at
least two years on this SEIS. The first public workshops will be held in October 2017, and we have ongoing community events
and online opportunities to provide input into the process. If you would like to know more about the SEIS process and how to
contribute ideas, please contact TampaBayNext@dot.state.fl.us.
Screening Prepare Draft SEIS PublishDraft SEIS Select Preferred
Alternative
WE ARE HERE
Purpose & Need
Critical Issues
Alternatives Screening and
Analysis
Input - Public, Agencies, Stakeholders
Community Workshops
Alternatives
Analysis
Technical
environmental studies
Input – Public, Agencies,
Stakeholders
Community
Workshops
Public and Agency
Comments
Reviewed and Addressed
Preferred Alternative
Selected
FEIS/ROD To Be Undertaken
Document Project Commitments
Public, Agencies,
Stakeholders
Review and
Comment
Public Hearing
Monthly Newsletter
WE’RE A PROUD TEAM! Jumping
into action at the request of our client
HNTB, a multi-disciplined group of
Quest associates is serving on the public
engagement team in support of Florida
Department of Transportation District
Seven (FDOT) and its Tampa Bay Next
Program. Our mission is to engage
Tampa Bay’s residential and business
communities along with local transportation
agencies as they collaborate on a regional
multimodal transportation plan.
Tampa Bay Next is a program to modernize
Tampa Bay’s transportation infrastructure
and prepare for the future. Working closely
together, the public engagement team
includes associates from FDOT, HNTB
and Quest among other transportation
industry professionals. The team has
affectionately referred to the last two
months as “a race to the start line.”
Quest’s program team includes Jill
Cappadoro, Lori Buck and Maddie Pfingsten
supporting public involvement, community
outreach and key messaging. Leading
creative design and product development
are David Crigger and Joe Duhamel. And,
passionately supporting this team is an
outstanding group of fellow associates that
support the community outreach schedule.
Joe DuhamelDavid Crigger
What is
Tampa Bay Next?
Tampa Bay Next
is a program to
modernize Tampa
Bay’s transportation
infrastructure and
prepare for the future.
The Program
Includes:
Interstate Modernization
Transit
Bike/Pedestrian Facilities
Complete Streets
Transportation Innovation
Freight Mobility
Tampa Bay Next
Priorities:
Move people and goods
safely and efficiently
Build a comprehensive
regional transportation
system
Create meaningful
opportunities for public
input
Balance regional needs with
community concerns
Commit to sustainable
infrastructure decisions
FDOT will host local and regional opportunities to participate in developing meaningful transportation solutions.
For more project specific information and to get involved:
www.TampaBayNext.com
TampaBayNext@dot.state.fl.us
(813) 975-NEXT
Like us on Facebook: /TampaBayNext
Follow us on Twitter: @TampaBayNext
060117
Wait, didn’t you fix that already?
FDOT completed operational improvements
to the Downtown interchange in 2006, but
FDOT has had a long-standing plan to redesign
and reconstruct the Downtown interchange.
The 2006 improvements can be compared to
interim improvements in a home renovation.
Homeowners may only have funding to replace
their floors and windows, but they know that
eventually they should replace the HVAC,
plumbing, electrical, etc. as funding becomes
available. FDOT has planned on redesigning and
rebuilding the Downtown interchange since the
late 1980s. The current interchange configurations are being designed to the latest standards, using the
most recent traffic data and demographic projections. The design concepts will be evaluated under
current environmental assessment policies and procedures.
Tampa is experiencing rapid growth,
and the downtown interchange is a known chokepoint.
Tampa’s downtown and surrounding urban core is rich with cultural and historical
resources. The downtown interchange and corridors of I-275, I-4 and the Selmon
Expressway are key links in Florida’s interstate system providing freight and passenger
mobility. They serve as important commuter routes to suburban and urban communities
in the Tampa Bay metropolitan area providing access to jobs, medical facilities,
universities and cultural resources.
The Downtown Interchange project
will update the system to modern standards and align with
the City of Tampa’s vision for the future of downtown.
♦♦Distribute traffic more evenly for a growing and changing downtown
and urban core
♦♦Efficiently move people and goods with connectivity throughout the region
♦♦Enhance travel speeds to key destinations and reduce backups
♦♦Integrate transit choices for commuters, visitors and residents
♦♦Connect neighborhoods with public spaces such as parks, greenway and a trail
Downtown Interchange
What is
Tampa Bay Next?
Tampa Bay Next
is a program to
modernize Tampa
Bay’s transportation
infrastructure and
prepare for the future.
The Program
Includes:
Interstate Modernization
Transit
Bike/Pedestrian Facilities
Complete Streets
Transportation Innovation
Freight Mobility
Tampa Bay Next
Priorities:
Move people and goods
safely and efficiently
Build a comprehensive
regional transportation
system
Create meaningful
opportunities for public
input
Balance regional needs with
community concerns
Commit to sustainable
infrastructure decisions
FDOT will host local and regional opportunities to participate in developing meaningful transportation solutions.
For more project specific information and to get involved:
www.TampaBayNext.com
TampaBayNext@dot.state.fl.us
(813) 975-NEXT
Like us on Facebook: /TampaBayNext
Follow us on Twitter: @TampaBayNext
053017
Streets are a vital part of livable,
attractive communities.
Florida is determined to drive down fatalities and injuries on our streets and highways.
In fact, FDOT has identified Hillsborough, Pasco, and Pinellas counties as top priorities
for improving bicycle and pedestrian safety. Everyone, regardless of age, ability, income,
race, or ethnicity, ought to have safe, comfortable, and convenient access to community
destinations and public places–whether walking, driving, bicycling, or taking public
transportation.
Walking and bicycling are safe, healthy and enjoyable ways to travel to work or school. They also
provide fitness and recreational activities to millions of Florida residents and visitors annually. It is the
goal of the Florida Department of Transportation (FDOT) to maintain, operate and grow a regional
roadway system that promote safety, mobility, and economic development in Florida. FDOT is working
to ensure everyone has convenient and safe facilities for walking and biking. Below are a few examples
of recent or ongoing FDOT projects.
Bicycle / Pedestrian
What is
Tampa Bay Next?
Tampa Bay Next
is a program to
modernize Tampa
Bay’s transportation
infrastructure and
prepare for the future.
The Program
Includes:
Interstate Modernization
Transit
Bike/Pedestrian Facilities
Complete Streets
Transportation Innovation
Freight Mobility
Tampa Bay Next
Priorities:
Move people and goods
safely and efficiently
Build a comprehensive
regional transportation
system
Create meaningful
opportunities for public
input
Balance regional needs with
community concerns
Commit to sustainable
infrastructure decisions
FDOT will host local and regional opportunities to participate in developing meaningful transportation solutions.
For more project specific information and to get involved:
TampaBayNext.com | TampaBayNext@dot.state.fl.us | (813) 975-NEXT | TampaBayNext | @TampaBayNext
Note: Persons who require special accommodations under the Americans with Disabilities Act or persons who require translation services (free of charge) should contact
Chris Speese, Public Involvement Coordinator, at (813) 975-6405, (800) 226-7220 or email: christopher.speese@dot.state.fl.us at least seven (7) days prior to a meeting.
Comuníquese con nosotros: Nos importa mucho la opinión del público sobre el proyecto. Si tiene preguntas o comentarios, o simplemente desea más información, por
favor comuníquese con nosotros. Nuestra representante en español es: Megan Olivera, (407) 709-9840, Megan.Olivera@QCAusa.com.
FDOT Hosts Series of Community
Working Groups
Tampa Bay Next is a program to modernize Tampa Bay’s transportation infrastructure and
prepare for the future. Tampa Bay Next is also a process of Florida Department of Transportation
(FDOT) working with the community to determine the right set of transportation solutions.
In May, FDOT launched the Community Working Groups program with a kickoff event at the
Bryan Glazer Family Jewish Community Center. Moderated by Collaborative Labs, the event
was a major step in a new direction as we seek community-based input to guide us through
decisions in the planning process. At the meeting, the community discussed the ideal future
of regional transportation which included ideas related to safety, multi-modal opportunities,
technology and funding sources.
Since that meeting, the Community Working Groups have initiated their quarterly sessions. See
the upcoming events for a list of meeting dates and times.
In addition to the working groups, FDOT is going into the community, meeting people in
locations where they gather, places like weekend markets, public parks, food truck events
and more.
“We hope the community feels encouraged
by our new direction. We are serious about
gathering input as we develop a plan that
will reflect the values of our community
while solving our interstate congestion
problems.” – Ed McKinney, Planning and
Environmental Administrator,
FDOT District Seven
For more information on the Community
Working Groups, please continue to check
the website: TampaBayNext.com/
get-involved/
If you are unable to attend a working
group meeting, please consider visiting
the website to share your input:
TampaBayNext.com/contact-us/
Next Steps Newsletter
July 2017
Modernize infrastructure | Prepare for the future | Embrace collaboration and innovation
Maddie PfingstenLori BuckJill Cappadoro
15 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
THE FLORIDA DEPARTMENT OF TRANSPORTATION (FDOT) is
listening to the West Central Florida region and seeking solutions
to improve the Tampa Bay area traffic challenges. FDOT wants
to provide the community a more open and transparent view into the
transportation planning process.
Tampa Bay Next Priorities:
• Move people and goods
safely and efficiently
• Build a comprehensive regional
transportation system
• Create meaningful opportunities
for public input
• Balance regional needs with
community concerns
• Commit to sustainable
infrastructure decisions
An integral part of FDOT’s public engagement for Tampa Bay Next
are its Community Working Groups. These groups are comprised of
a cross-section of the community: individual citizens, neighborhood/
homeowners’ association representatives, civic and faith-based leaders,
small business owner and business leaders, among others. FDOT has
also invited our local and regional agency partners to the table.
FDOT’s goals for the Community Working Groups are to:
• Engage Tampa Bay in a collaborative, productive conversation
to develop a regional action plan for transportation
• Ensure two-way dialogue with the community on FDOT’s
current projects and provide a new mechanism for incorporating
community feedback into the planning process
These working groups are a long-term commitment, and Quest looks
forward to working with FDOT and HNTB to organize and implement
the ongoing series together with Collaborative Labs, an independent
facilitator of the
Community Working
Groups. Serving
these round table
discussions in support
of the Collaborative
Labs team are Quest
associates Jonathan
Massie and Michael
Brockhouse.
Jonathan is
a business
illustrator whose
role is to interpret
each Community
Working Group
workshop discussion into compelling illustrations that depict
the shared vision of participants.
Michael supports the innovative approach used by Collaborative Labs. He
manages the acquisition and operation of collaborative technology such
as visioning and brainstorming software and individual polling devices.
Powerpoint
Presentation
WHAT IS TAMPA
BAY NEXT?
Meeting Objective:
Executive support to reallocate programmed
funds and provide $475M in additional funds for
FY 2022 Construction of the Westshore Area
Interchange (TBN Sections 4 and 5)
1
9
Project Need
Website
2017 Quarter 2 • Be Informed 16Quest Corporation of America, Inc.
QQUEST ASSOCIATES LORI
BUCK, MADDIE PFINGSTEN
AND KAYLIN WALSH were
tasked with engaging students
in a new way at the Tampa Bay
Construction Career Days event.
The team took on social media
to educate students about
the endless possibilities of a
career in the road and bridge
construction industry. Tampa Bay
Construction Career Days has
an Instagram, Twitter, and even
a Snapchat account to engage
and educate students. Kaylin led
the efforts to create a geofilter
on Snapchat for the event. A
geofilter is a creative overlay
that captures where you are or
what you’re up to in a Snapchat
photo or video based on location.
All attendees with a Snapchat
account were able to access and
use the custom photo frame.
With more than 750 attendees,
the response to the social media
element was well received.
TAMPA BAY
CONSTRUCTION
CAREERS DAY
ATTENDEES
LIKE, FOLLOW
AND SNAP HHEALTHY COMPANY GROWTH and new
assignments have brought changes to
the Quest team supporting the Florida
Department of Veterans’ Affairs (FDVA).
Tallahassee-based David Fierro and
Bret Lairscey have moved into roles
previously staffed by Jill Cappadoro and
Maddie Pfingsten. David is serving as the
project manager and quality control lead while
Bret has picked up social media responsibilities.
Kelsey Morrow is providing strategic social
media counsel and additional leadership
support. Creative Services Manager
Joe Duhamel and Website Manager
Dylan Conway continue to provide
creative and website support.
Quest’s contract with FDVA includes
media outreach, social media and
branding initiatives. Quest is committed
to supporting the agency’s goals to recruit
qualified healthcare professionals to assist
our veterans along with connecting those
who have served to their benefits.
With more than 1.5 million
veterans, Florida is one
of the most veteran-
friendly states in the
nation. Quest works
closely with FDVA to
manage their Facebook
and LinkedIn platforms,
enhance their website, refresh
their photo library, and design and
develop benefits collaterals.
A public service video
developed by Quest
for FDVA recently
earned a Telly Award, a
video production industry
honor. The video is currently
being featured in movie theaters
and on social media as part
of a campaign with spots
on screen across the state.
QUEST INTRODUCES
NEW MEMBERS TO
FDVA TEAM
David Fierro
Bret Lairscey
Joe Duhamel
Dylan Conway
17 Quest Corporation of America, Inc.2017 Quarter 2 • Be Informed
Maddie PfingstenLori BuckKaylin Walsh
A
Cruisin’
AS A REWARD FOR their yearlong hard work,
Company Owner Sharlene Francois Lairscey annually
takes her top performing team(s) on a weekend cruise
to the Bahamas. People, passion and performance
lay the groundwork driving our innovation, which
continues to make us a leading choice for our clients,
for our community and especially for our associates.
This year’s cruise winners included Quest’s South
Florida and Central Florida divisions.
“Set your course by the
stars, not by the lights of every passing ship.”
2017 Quarter 2 • Be Informed 18Quest Corporation of America, Inc.
Clerical
Administrative/Clerical Support
Database Setup, Entry
and Maintenance
Document Preparation
Electronic Document
Management Systems (EDMS)
Expense Reporting
Meeting Minutes
Office Management
Office Setup
Plans Distribution
Recruitment
Communications & Marketing
Copywriting
Direct Mail Campaigns
Incentive Programs
Intergovernmental Relations
Presentation Development
Public Relations
Social Media Management
Strategic Marketing
Speech Writing
Community Outreach
Charrettes
Communication Strategies
Community Awareness/
Public Involvement Plans
Community Surveys
Community Outreach
Conflict Resolution
Focus Groups
Grand Openings
Local Agency Coordination
Media Relations
Public Education Campaigns
Public Hearings
Public Information
Public Meetings/Workshops
Regulatory Affairs
Special Events
Compliance
Disadvantaged Business Enterprise (DBE)
Document Control
Electronic Document Management Systems (EDMS)
Equal Employment Opportunity (EEO)
Equal Opportunity Compliance System (EOC)
On-the-Job Training (OJT)
Resident Compliance Specialists (RCS)
Wages and Payrolls – Davis-Bacon Act
Construction Support
Construction Careers Consulting
Construction Careers Recruiting
Construction Career Days
Coordination and Facilitation of Match Maker Conferences
Job Candidate Interview Scheduling
Resume Workshops for High School Seniors and Adult Job Seekers
Resume Workstations at Job Fairs
Support to Contractors for On-the-Job Training Opportunities
Workforce Development in Preparation for
Future Transportation Projects
Creative & Web
Agency and Project Branding
Billboard/Outdoor Advertising
Brochures/Fliers/Rackcards
Graphic Design and Illustration
Logo Concept and Design
Photography and Photo Editing
Proposal Production
Social Media Customization
and Marketing
Transit Advertising
Transit System Maps, Schedules
and Wayfinding Signage
TV and Radio Advertising
Video Direction and Production
Website Design, Development
and Content Support
Customer Surveys
In-Depth Studies Compiled of
Qualitative and Quantitative Data
Design/Develop of Survey Instrument
Sampling Plans
Scheduling and Management
of Surveyors
Multilingual Interviews and Surveys
Interactive Web-Based Surveys
Development, Organization and
Maintenance of Survey Database
Curbside Surveys and Vehicle
Classification Counts
Comparison and Analysis of
Past Survey Data with Ongoing
Survey Data
Reports Including Textual Narration
and Graphic Depictions of Results
Door-to-Door, In-Person and
Telephone Surveys
Newspaper/Mail-Back Surveys
Customer Loyalty Strategies
WHEN IT COMES TO COMMUNICATING, WE’VE GOT YOU COVERED.
Thank You!
QCAusa.com | 17220 Camelot Court, Land O' Lakes, FL 34638
o: 866.662.6273 | f: 813.926.2962 | Corporate@QCAusa.com
Quest Corporation of America
17220 Camelot Court
Land O' Lakes, FL 34638
One Life. One Love. One Company.
2017 » QUARTER 4
• Community Outreach •Construction Careers Consulting • Construction Support •• Communications • Creative Solutions • Clerical
L ET ME BEGIN by saying
I enjoyed a wonderful
Christmas. My husband
and I treated our children
and their families, as well as his
parents, to a Lightning Hockey
game on December 23. A few of
our children were unfortunately
unable to travel to Tampa for this
event, but they know not to worry
as we will make it up to them soon.
It’s the time of year when we
get the chance to celebrate and
appreciate all that’s positive in
our lives, regardless of the world
around us. As a result, in addition
to paying tribute to our clients,
I’m also dedicating this issue to
our children. It’s so important to me that we not only
celebrate them, but we help them to find deeper
meaning and purpose in life.
When I meet with our clients, I hear stories they share
about themselves and their loved ones facing daily
challenges and experiencing life to its fullest.
We all admit life is hard at times, and we
worry about the future for our children.
In this crazy world, I want them to
know that life can definitely be hard,
but at the end of the day people
are good, the world is just, and
our environment is a safe and
predictable place, even when
unpredictable things happen.
If you’ve been reading my
message for a while, you
know there are topics I’m
deeply passionate about.
Children are always
at the top of my list.
After my father passed,
the rest of the year was about healing, as well as
of discovery. I was very open with my kids about
how the loss of my parents affected my life. I
wanted them to know that there’s definitely some
suffering that comes with loss, but when we face
adversity, we are meant to grow and evolve.
Pictured on the cover of this issue is Sophia
DiGrazia. Her mother, Elisa, serves as our Corporate
Contracts Manager. I’ve known Elisa since she
was in the 7th grade – she was in Jessica’s class.
I’m honored that she has chosen Quest for her professional career.
2017 was a powerful year for Quest. We definitely experienced
some trial and error, but we’ve also launched some new initiatives
that bring us all closer together. The year was also very much about
hard work. I think many of us realized that as much as we might long
for the simpler ways of the past, there’s no going back. We are an
amazing team of hard working, resilient people with purpose,
worthy goals, and a moral compass tied to serving others.
On behalf of everyone at Quest, we hope you enjoyed your
holiday celebrations these past few months and that you
continue looking for all of the good things out there in the
years to come. In the spirit of the season, we want to thank
our clients, our vendors, and our professional partners
as we continue this journey. You have my promise that
as life continues to happen, and some things continue
to change, we will always stay true to our mission of
delivering quality and value to our customers.
LETTER from THE PRESIDENT
A HEALTHY
ORGANIZATION
Truly a healthy organization, Quest
is one which strategically integrates
employee well-being into our business
objectives and reinforces it through
our established practices on leadership
support, a learning culture, healthy job
quality and people-friendly practices.
A WORLD CLASS
ORGANIZATION
Quest has a customer-based focus similar
to a Total Quality Management (TQM)
organization. Quality and Customer
Care are always at the top of our list.
Our organizational structure, processes
and jobs are all designed to serve our
customers. Our desire is to be a world
class organization.
Let us know how we can better serve you
by calling our Quality Customer Assurance
Hotline, 24 hours a day, 7 days a week, 365
days a year. 1-844-QCA4LUV (722-4588).
Please visit our website at QCAusa.com or
contact us toll free at 866-662-6273.
Always with love,
QUEST WOULD LIKE to honor the memory of Robin Stublen, Florida Department of Transportation
District One Public Information Director. For the past five years, Stublen was a part of the department’s
communications team representing 12 counties in Southwest Florida. He was an integral part of our
transportation-communications family and will be greatly missed by his fellow colleagues and friends at
Quest. Robin ended his battle with cancer on December 19, 2017 at age 61.
In Memory ofROBIN STUBLEN
A TIME OF CELEBRATION!ABOUT QUEST
Quest Corporation of America, Inc. (Quest)
has maintained a reputation for providing
high-quality, professional creative products
and communications services to various state
departments, federal and municipal agencies,
and to some of the largest engineering and
construction companies throughout the
United States. Solely owned and operated by
Sharlene Francois Lairscey, Quest is licensed
and minority certified (DBE/MBE/SBE/WBE)
to serve nationally.
OUR CULTURE OF LOVE
Our culture is driven by one thing – LOVE.
Of course, we have revenue targets,
and our goals are financially driven. Our
purpose, however, is about making our
employees and clients happy. We view our
employees as our number one asset, and
at its core is a belief that work/life balance
is always a priority. We share a positive
climate with motivation among workers.
We are transparent, and there is open
communication and trust. And, we believe
no matter what, at the end of the day we
should always have fun.
In this crazy world, I want my
children to know that life can
definitely be hard, but at the
end of the day people are
good . . .
1 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
WHAT DOES TRUE LEADERSHIP ENTAIL?
Hertling states in his book that it takes ongoing instruction, operational
experience and self-learning. He says to learn the basics in the school house.
“Apply those basics in operational assignments, continuously grow every day
through self-study and self-assessment, then take it up a notch and add more
complexity and an ever increasing array of challenges in successive
learning environments.”
According to Hertling, “With strong leadership, we can radically change our environment for the better.”
LEADERSHIP CAN BE LEARNED!
So, pass it on. Keep a notebook of critical information to get passed along. He says, “A short pencil is
better than a long memory.”
LEADERS BUILD TRUST AND CONFIDENCE RESULTING IN GETTING
THINGS DONE.
He talks about how an ideal leader has a strong intellect, a physical presence, a continuously developing
professional competence, a refined moral character, and is always serving as an example to others.
“Leaders must be willing to act decisively, exhibit courage and candor when required, and must do all of
this in the best interest of the organization,” he says.
LEADERS CARE FOR THEIR PEOPLE, BUILD STRONG TEAMS AND ACCOMPLISH
ANY TASK, NO MATTER HOW DIFFICULT.
According to Hertling, “Leadership is a team sport, which means everyone wins together or loses together. If you are
not growing and learning new leadership skills every day, then something is wrong.”
From the one-on-one relationship level to the strategic and visionary levels of leadership, Quest is committed to
growing leaders! I strongly recommend this book!
SOUTHEAST FLORIDA BUSINESS Unit Manager Beth Zsoka is
confident when sharing her vision for developing a Community
Awareness Plan (CAP). A CAP is used during the design
and construction phases of project development. This
document explains the activities that will take place to keep
the community informed of the project and to minimize
negative impacts. A CAP is an effective way of identifying
appropriate outreach activities based on the type of
project and potential community concerns. The CAP is
developed by the design team and should be specific
to each project. When Quest is part of a design
project, we step in to write that document.
In October, Beth taught a large class of
ETHICAL LEADERSHIPIT’S ALL ABOUT TRAINING
COMMUNITY AWARENESS, ENGAGEMENT AND EDUCATION
I
Quest communications managers how to write a CAP
strategically. In her training, she covered how to craft a
project description; determining major issues/community
concerns; identifying special commitments; differentiating
public involvement levels; understanding project timelines
and more.
According to Vice President Jessica Francois, “The
CAP training Beth put on really served as an invaluable
experience for the class. To me, it doesn’t matter
whether you’re a junior associate or senior level,
we strive to provide excellent products and
services to our clients, so training or staying up to speed on how things are done is extremely
important. Beth did a great job and the feedback we received from attendees was fantastic. I
really look forward to her presenting on other Public Involvement topics in the future.”
W I LOVE ALL leadership books, so when Mark Hertling’s GROWING PHYSICIAN
LEADERS was recommended, I was quick to read. Mark Hertling was a Lieutenant
General in the United States Army. In his role, he led over 40,000 soldiers, cared
for over 100,000 family members, and partnered with the armies of 50 countries
in the European theatre. He joined Florida Hospital in 2013, where he currently
serves as Senior Vice President for global partnering, health performance strategy
and physician leadership.
“It’s all about being caring, competent, knowledgeable, selfless and enthusiastic,”
says Hertling. His model is based on emotional intelligence, teamwork, selfless
service, critical thinking and integrity.
WHILE TRANSPORTATION INDUSTRY leaders believe
engineers and construction managers should be
better communicators, Quest believes transportation
communicators should understand construction in the
field. Quest is unique in that all of our construction
information managers are provided with field training,
which includes plans reading, maintenance of traffic
and more. Our training starts with construction
drawings. Construction drawings are the instructions
that a designer has drawn up basically to translate the
owner ideas, tell you what materials, parts and pieces
you need for a project, and explain where to place
those items in the field. According to Vice President
Jessica Francois, “Having the ability to decipher the
drawing makes us a more valuable team member
when communicating to property owners and other
stakeholders.”
Armando Perez, currently with Ellipsis Engineering,
has been providing a basic Plans Reading session to
Quest employees for over 10 years. In 1979, Armando
began his career in the road and bridge construction
industry. Along the way, Armando
has had many opportunities to give
back to the industry, and has taken
immense pleasure in doing so. In
October, Armando conducted a
Plans Reading Training class for a
group of Quest communications
managers, covering a foundational
skill in construction. The class was
well received, and participants
were extremely appreciative for
the opportunity to improve their
skillset as public information professionals.
According to Armando, “I appreciate the opportunity
to present the Plans Reading training to the Quest
team. They were great and had very detailed
questions. It is obvious to me that they must be very
engaged in their respective projects.”
Beth Zsoka
2017 Quarter 4 • Be Informed 2Quest Corporation of America, Inc.
Q
PRESERVING OUR CULTUREAT QUEST WE want our new employees to feel welcomed.
Our New Employee Orientation program is designed to
help new hires understand not only the way we operate,
but also the people they will be working with. According to
Senior Vice President Diane Hackney, “Being the new employee
at a company can be stressful at any level of employment. Our
orientation day is simply our way of wanting our new employees
to feel welcome. Our Corporate Home Office team members
definitely make this day a fun day. They are also available to answer
questions throughout the day, and provide key
information.” According to Corporate Marketing
Manager Nicolette Hoffman, “It was a great experience
learning about what our new colleagues will be doing, as well as getting
to know them on a personal level.”
New Employee Orientation is a one-day event that includes breakout
sessions for new employees to learn important information about Quest.
Topics include Quest’s company culture, timesheets, expense reports,
going over Quest’s employee handbook and more. Orientation starts
with a welcome by President/CEO/Owner Sharlene Francois Lairscey, or a
member of our Executive Leadership team, and ends with lunch provided
by the Corporate team.
Vice President Jessica Francois says, “Preserving our corporate culture is
key. Growth presents challenges but we know that our unique company
culture is one of the main reasons we are experiencing this growth. As
we grow, we want our commitment to openness to preserve our small-
business feel.”
“This was not only a learning experience for the employees, but a learning
experience for me as well,” Nicolette said. “It gave me a chance to see
what the Quest culture is like, as well as seeing how we can improve the
orientation process. All in all, it was a successful day!”
HERE AT QUEST, we enjoy when our employees
get into the holiday spirit. This year, Quest’s
Corporate Marketing Manager Nicolette
Hoffman had a blast planning and coordinating our
Spooktacular Halloween Costume Contest. Each
Quest employee was encouraged to participate and
submit photos in their Halloween costumes for a
chance to win first place, second
place and third place prizes.
According to Nicolette, “It’s
great to see the amazing
company culture, friendship and
camaraderie at Quest. I love
working with colleagues that
truly enjoy coming to work
each and every day. And
I am excited to assist in
coordinating and planning
Quest’s future events.”
QUEST’S LEADERSHIP LAUNCH team is made up of young
professionals who want to succeed in leading the organization
into its future growth and management by recognizing each
other’s strengths, weaknesses, goals and overall skillsets.
“Leadership Launch is an integral part of my development at
Quest,” said team member Nick Lulli. “It really proves that our
Executive Team is dedicated to mentoring and boosting the
generation of new leaders rising through the organization.”
Each quarter, the team participates in a fun, sometimes
loud, team-building activity.
In October, the team ventured to Busch Gardens Howl-
O-Scream to see if they could
handle the park-wide scare
zones and horrific haunted
houses – together, of course.
With tormenting surprises and
unexpected terrors around every
corner, it made escaping nearly
impossible for the Leadership
Launch team. “Oh, that was so
scary,” laughed team member
Elisa DiGrazia. “Believe it or
not, it really helped to build
teamwork. As a group, we
conquered our fears and fought
through what was a momentary
challenge in our lives.”
If they could survive zombies,
what can’t they survive?
Diane Hackney
LIFE IS “SPOOKTACULAR” ON HALLOWEEN
Congratulations to the winners of this year’s Costume Contest!
First-place winner,
Gloria Freeman, as a
“groovy” hippie.
Second-place winner,
Charlotte Apple, as a
firewoman.
Third-place winner,
Sara Shepherd, as a “scary” spider.
Honorary winner,
Sharlene Lairscey, as the green
“Ghostbusters” ghost, “Slimer”.
Left to Right: Yvonne McClellan, Elisa DiGrazia, Nick Lulli,
Zombie Clown, Jessica Francois, Nicolette Hoffman
Maria Camacho
Stephen Maloy
3 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
LEADERSHIP LAUNCH TEAM GETS OUT ALIVE
Nicolette Hoffman
Welcome
STEPHEN MALOY!
DWWE ARE PLEASED to welcome Stephen
Maloy to the Quest family! Stephen
recently graduated from the University of
South Florida with a Bachelor of Science
in Accounting. He is excited to be a part of
the team and looks forward to working with
everyone.
Stephen began as a part-time Accounting
Associate in November at our Corporate
Office in Land O’Lakes and joined the
team as a full-time associate in January. In
his role, he serves as a staff accountant to
support senior level accounting and auditing
efforts. He works closely with Finance
Manager Lori Morgan and Senior Accounting
Associate Gloria Freeman. According
to Lori Morgan, “Our goals of financial
management are ultimately to manage and
minimize expenses. I’m excited that Stephen
is part of our growth and development.”
“I am thrilled to have Stephen join our division.
His knowledge of accounting and finance
is going to be invaluable
to our growing Finance
Department,” said
Senior Vice President
Diane Hackney. “He
also brings a strong work
ethic, commitment and
drive that has quickly
impressed myself and
our team.”
DURING THE HOLIDAYS, Quest’s Corporate office
employees took a different approach to celebrating
the holiday as a team. Instead of enjoying a
traditional Thanksgiving meal, they ventured out to
a local sushi restaurant, Umami Sushi, and chowed
down on amazing sushi and Thai dishes. It was an
afternoon filled with laughter, joy and love!
The Central Florida team, with our Florida Tollway
division, had its own holiday party on November 21
at Quest Vice President
Mary Brooks’ home.
Everyone brought a
dish and enjoyed lots
of laughs along with
great tasting food.
Quest’s Northeast
Florida Team held a
holiday
dinner
December
1 at Moxies
in Jacksonville. Everyone enjoyed great
food along with great company! Quest’s
Northwest Florida Team celebrated the
holidays with a luncheon on December 8 at
Boshamps Restaurant located in Destin.
Our South Florida team also hosted a holiday
get-together at R House Wynwood on
December 8.
QUEST ASSOCIATES David Alberts, Elisa DiGrazia, Joe Duhamel, Gloria Freeman, Diane Hackney, Nicolette
Hoffman and Kelsey Morrow had a blast in December at the Santa Twilight 5K in Ybor City in Tampa, Florida.
According to Elisa, “The Twilight 5K was so much fun. The holiday decorations and friendly faces really got
me in the Christmas spirit.” This holiday-night run benefitted Sincerely Santa Tampa, a local nonprofit organization
that provides toys and clothing to ‘at risk’ and underprivileged children in the Tampa Bay area. The run was 3.1 miles
and had participants running, skipping or walking through the heart of Ybor City.
‘TIS THE SEASON TO JINGLE AND JOG!
“Giving back to our community is extremely important here at
Quest,” said Corporate Marketing Manager Nicolette Hoffman. “This
was the perfect event to get a little exercise with team members,
while helping children in our local community. At Quest, we take
pride in helping others in any way that we can; it’s definitely
ingrained in our culture.”
Lori Morgan
Gloria Freeman
Robyn Tonne
Charlotte Apple
SincerelySanta Tampa
Left to Right: David Alberts, Gloria Freeman, Kelsey Morrow, Joe Duhamel,
Diane Hackney, Nicolette Hoffman, Elisa DiGrazia and Sophia DiGrazia
Corporate Office
Northwest Florida
South Florida
2017 Quarter 4 • Be Informed 4Quest Corporation of America, Inc.
GIVING THANKS THIS HOLIDAY SEASON!
Central Florida
Diane Hackney
QIN SERVICE FOR THE GREATER GOOD
Kendall Cappadoro began working part-time at Quest her last summer in
high school and continued while attending the University of South Florida
(USF) where she graduated from the College of Public Health with a minor
in Community Engaged Homeland Security and Emergency Management.
Kendall spent this past year as an AmeriCorps FEMA Corps Team Leader
serving more than 2,000 hours with the Federal Emergency Management
Agency. In 2017, she traveled through 18 states in the United States
responding to such natural disasters as Hurricane Harvey in Texas, devastating
fires in California’s Napa and Sonoma Valleys, and contributing to disaster
response planning in Washington, D.C.
“I quickly made the connection between Quest’s role educating the
community about services provided by government agencies and my desire
to serve the community through education and logistics during disaster
preparedness and response,” shares Kendall. “While working at Quest, I
learned business communications, paper and electronic filing processes,
email and telephone etiquette, and other best practices relevant to running a
business while serving the public sector.”
While at USF, Kendall served as Vice President and her senior year as President of the Disaster and Humanitarian Relief Student
Organization. She also volunteered as an American Red Cross Disaster Action Team Leader supporting residents in Hillsborough
County displaced from their homes as a result of fire, flooding or other natural disasters.
“This amazing workplace opportunity provided by Quest, together with Kendall’s volunteer experience and innate desire to serve others, led her to this path of now being
a FEMA Logistics Specialist,” proudly noted her mother and Quest Vice President Jill Cappadoro. “While some evacuate following a disaster, Kendall is an essential FEMA
team member of Americans that drives toward the disaster.”
Quest is proud of what Kendall has accomplished and excited to see what her future holds. She and other young adults have found opportunities at our organization to
grow their workforce skills and show how bright the future is ahead of us.
QUEST IS A FAMILY FRIENDLY ORGANIZATION. Since inception, we have
employed mothers, fathers, sisters, brothers, aunts, uncles, cousins and our
children. When it comes to our kids, we bring them on board because we
love them, we want to teach them “survival” in the workplace and provide
an opportunity to hone essential career skills that position them to shine
above other job applicants. The time they spend at Quest, in most cases, is
temporary. According to President/CEO/Owner Sharlene Francois Lairscey,
“My greatest pleasure is to see what they do with their lives once they are
gone.” Sharlene shares a special story about one amazing young lady.
QUEST ASSOCIATE Nicolette Hoffman has grown up in the world of baseball. Her uncle, Lance
McCullers, was a pitcher who played seven years in the Major Leagues from 1982 to 1989 for
the New York Yankees, San Francisco Padres, Detroit Tigers and Texas Rangers. And now, his
son, Lance McCullers Jr., just became the youngest pitcher in the league to win a World Series.
McCullers Jr. has played for the Houston Astros since being drafted in 2012 right after his high school
graduation from Jesuit High School in Tampa, Florida. The Astros claimed their first World Series title
in franchise history on Wednesday, November 1 defeating the Los Angeles Dodgers 5-1 in Game 7 at
Dodger Stadium in Los Angeles, California. McCullers Jr. led his team to victory in Game 3 of the series.
Carlana Hoffman, Nicolette’s mother, who also worked for Quest for many years, and Nicolette’s twin
brother, Landon, were able to travel to Los Angeles for the last game of the series. “Although I couldn’t
be there in person, Landon had me on FaceTime when he was running down to the field, so I was able to
say hello to Lance, blow him a kiss and congratulate him, Nicolette said. “It felt like I was there with them
all, and it’s definitely a feeling I will never forget.”
“I’ve grown up from a
young age watching my
brothers and cousins
play baseball and I have
always loved being able
to watch Lance play,”
said Nicolette. “He
really comes together
on the mound, and it’s
amazing to see what he
has accomplished the
last couple of years and
what he will continue to
accomplish in the years
to come.”
Millions of Americans
suffer the effects of
natural and man-made
disasters each year. In an
effort to strengthen the
federal government’s
disaster preparedness
and response,
AmeriCorps NCCC and
the Federal Emergency
Management Agency
(FEMA) partnered to
create FEMA Corps. This
unique program unites
individuals who share a
passion for service and
provides the ultimate
professional development
experience.
To learn more, visit
www.nationalservice.gov/
programs/americorps/
americorps-nccc/
fema-corps.
QUEST FAMILY MEMBER WINS 2017 WORLD SERIES
5 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
Nicolette Hoffman, Lance McCullers Jr.
QUEST: What is in your daily diet routine?
DAVID: My diet is pretty relaxed. I won’t really count calories, or meal prep
until about a month away from a competition. I really just make sure my body
has enough calories to get through the workout for that day, and enough
protein to ensure muscle recovery and growth. While diet is by far the most
important aspect when achieving fitness goals, it gets overcomplicated and
people fall into extreme dieting fads. Simply put, if you want to lose weight,
burn more calories than you consume; if you want to gain weight, consume
more calories than you burn.
Q: What are the different types of training that you do?
D: Almost all of my training involves free weights. The movements
I perform, volume and intensity can vary depending on what my
goal is at that particular time, or how close I am to a competition.
Depending on the day, my training could be tailored for either
building muscle, building strength or building explosiveness/
power. I also try to incorporate a High Intensity Interval Training
day once or twice a week on top of my weight training. This is
usually just a short circuit of jumps, sprints, and agility drills to
maintain athleticism and conditioning.
Q: How many days a week do you work out?
D: I try to lift weights four days a week. Monday and Friday are
lower body days; Wednesday and Saturday are upper body
days. This allows me to target every muscle group
twice a week.
Q: What made you get started in the fitness
arena?
D: I was pretty athletic growing up and
was involved in a lot of sports, but I was
also obsessed with Personal Computer
gaming. Unfortunately, I was not allowed
to have a computer in my room (my Dad
knew he would never see me). Then, my
dad and I made a bet. The day I could
bench press more than him, I could have
a computer in my room. So, I started
working out.
HEALTH & FITNESS CORNER Q&A WITH DAVID
“Everyone worries about what they eat between Christmas and New Years, when they should really worry about
what they eat between New Years and Christmas, ” said Quest Owner/President/CEO Sharlene Francois Lairscey.
Q: What makes you passionate about
fitness and a healthy lifestyle?
D: A couple things. First, the benefits
alone are enough to make someone
think about pursuing a healthy life
style. Most people want to live
longer, age slower, and look and
feel better. Second, it is seeing
results that keeps me coming back.
When it comes to living a healthy
lifestyle, if you follow a plan and
work hard, you’ll see results. The
more work you put in, the more
results you see, and the more you have to show for it. It’s nice to see your
hard work pay off.
Q: What advice do you have for people wanting to change their
diet/change their lifestyle?
D: Start slow and progress. Physique, performance, and
health benefits don’t happen overnight. Consistency is
everything when it comes to a healthy lifestyle. It will
help you stay motivated and less injury prone and
keeps things fun. This applies to dieting just as much
as physical activity. If I am trying to lose weight, I will
cut out 300 to 500 calories a day from my normal
intake. Then, I will weigh myself at the end of the
week. If I lost weight, I keep my diet the same until
I am no longer losing. If I go that whole week and
did not lose any weight, then I will cut another 300
to 500 calories. This is a healthy and maintainable
way of putting your body in a calorie deficit.
CCOMPANY OWNER/PRESIDENT/CEO SHARLENE FRANCOIS LAIRSCEY
promotes health and fitness throughout the company. She’s a believer in the
sacred connection to food and body, and is extremely proud to showcase
employees with the same beliefs. Allow us to introduce David Alberts. David is a
corporate employee providing technology and web support companywide. He
currently holds the state squat record for 600.8 pounds and took eighth place in
his weight class at a national competition last year.
2017 Quarter 4 • Be Informed 6Quest Corporation of America, Inc.
and how to write a resume and prepare for an interview. The goal of the course
is to help job seekers be better prepared to seek employment in the roadway
construction industry.
“We are currently working to secure partnerships with colleges in the Tampa Bay
area to deliver the Roads to Jobs course as part of workforce
development programs,” said Stephanie.
“Our students will earn a ‘Roads to
Jobs’ certificate and will be included
in the OnBoard4Jobs Construction
Careers database as job candidates
upon successful completion of
the course.”
Tampa Housing Authority Job Fair
Quest’s Micaela Harris and Kelsey Morrow recently attended the Tampa
Housing Authority Job Fair at Hillsborough Community College - Ybor
Campus. Tampa Housing Authority residents as well as Hillsborough
Community College students were introduced to the vast assortment of
careers in the road and bridge construction industry.
ONBOARD4JOBS UPDATEQQUEST SERVES AS the consultant for the Florida Department of Transportation’s (FDOT) OnBoard4Jobs Construction
Careers program. Since the program’s inception in 2014, Quest’s OnBoard4Jobs Construction Careers team has
become a trusted source for connecting roadway transportation contractors with workforce candidates statewide.
According to Company Owner/President/CEO Sharlene Francois Lairscey, “Our team stays busy across the state uniting
contractors and job seekers, as well as educating the next generation about well-paying career opportunities in the
road and bridge construction industry.”
Leon Works Expo
Quest’s Stephanie Araujo and Kelsey Morrow connected with 50 high school
students in Leon County, Florida, about opportunities in the road and bridge
construction industry. The team also engaged with adult job seekers answering
questions about resume assistance, job placement and available positions. Leon
County Government hosted the Leon Works Expo to connect the community,
employers, academic institutions and students.
South Florida Construction
Career Days
Quest’s Stephanie Araujo, Elisa DiGrazia, Nicolette Hoffman and
Kelsey Morrow engaged nearly 700 high school students at South
Florida’s Construction Careers Days (CCD) in October. Students learned about the many different career
paths in the industry. CCD was created in 1999 in response to the demand for qualified construction workers.
The events across the state are designed to cultivate interest in construction careers for high school students.
Quarterly Contractors Meetings
With a clear mission of connecting Florida Department of
Transportation (FDOT) prime and sub-contractors to job seekers
across the state, our team attended all of the FDOT quarterly
contractor meetings, sharing information about the program and
networking with contractors. If you are in need of workers for your
FDOT job, visit OnBoard4Jobs.com to enroll in the program.
QUEST’S STEPHANIE ARAUJO has been developing the curriculum for the
Roads to Jobs Life Skills for Construction Careers program on behalf of
the Florida Department of Transportation (FDOT) and will soon launch
the program in the Tampa Bay area with plans for statewide expansion. Other
Quest team members Jill Cappadoro, Jeannie Greenwald, Micaela Harris
and Kelsey Morrow have helped with course research
and developing relationships with
Tampa Bay area partners. The
course includes basic math,
road construction terminology,
basic grammar skills, road
construction safety guidelines,
ROAD TO JOBS LIFE SKILLS
PROGRAM IS READY TO LAUNCH
FLORIDA DEPARTMENT
OF TRANSPORTATION
(FDOT) Secretary Mike Dew
spotlighted the OnBoard4Jobs
Construction Careers program
in his Veterans Day message
to FDOT employees.
“At FDOT, our
OnBoard4Jobs
Construction
Careers Program
was set up three
years ago to
help veterans
find jobs in road
and bridge
construction.
We do this in honor of their
service and to provide on-
ramps so they can continue
their service and improve our
transportation system,” said Dew.
OnBoard4Jobs works with veterans
who are interested in a career in
the road and bridge construction
industry, providing information
regarding On-the-Job Training,
resume assistance and
job referrals.
FDOT SECRETARY MIKE DEW RECOGNIZES ONBOARD4JOBS PROGRAM EFFORTS
Mike Dew
7 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
Kelsey MorrowJeannie GreenwaldStephanie AraujoJill CappadoroMicaela Harris
THE FLORIDA DEPARTMENT OF VETERANS’
AFFAIRS (FDVA) is the premier point of entry for
Florida veterans to access earned services, benefits
and support. Quest is grateful for the opportunity
to continue to assist FDVA in completing this
mission, while honoring all who have served.
Quest Vice President Jill Cappadoro serves as
project manager, while Dylan Conway operates
as webmaster and Joe Duhamel as senior
graphics designer. Bret Lairscey, Kelsey Morrow
and Rebecca White manage FDVA’s social media
platforms.
Recently, the team developed a 15-second public
service announcement (PSA) promoting the
mission and services of FDVA. The PSA appeared
on all PBS stations across the state and averaged
9.6 million viewers per episode.
In the New Year, Quest is excited to promote
FDVA’s 2018 Benefit Guide and a new 30-second
PSA. To learn more, visit FDVA’s website at
www.floridavets.org/.
T
QUEST CONTINUES COMMUNICATIONS AND BRANDING EFFORTS FOR FDVA
FLORIDA VETERANS’ BENEFITS GUIDE
2018
www.FloridaVets.org
QUEST VICE PRESIDENT Jessica Francois and Corporate Marketing Manager
Nicolette Hoffman traveled to New Orleans, Louisiana, in October for the
American Society of Civil Engineers (ASCE) 2017 Convention. The four-day
convention included a wide-range of guest speakers from entrepreneurs to engineers, group
sessions, networking events, technical-engineering courses and tours around New Orleans.
According to Nicolette, “Each attendee was able to pick and choose which daily group
sessions they wanted to participate in throughout the four-day convention. The sessions
were informative and interesting, especially the professional development sessions where I
was able to learn new communications strategies, tactics and skills that I now use daily in my
role at Quest.”
ASCE represents members of the civil engineering profession worldwide. As members,
you get access to civil engineering leading experts and information through their many
conferences.
“I’m extremely thankful to have been given the opportunity to attend the convention,” said
Jessica. “And now with a full service office in Pennsylvania, we
look forward to attending the 2018 International Congress
in Transportation & Development Conference July 15-18
in Pittsburgh. We also plan to attend the 2018 National
Convention October 12-15 in Denver.”
ENTREPRENEURS TO ENGINEERS AT THE ASCE CONFERENCE
• Quest completed the expansion of
the Turnpike’s current Public Meeting
Guidebook, and has created a
comprehensive Public Involvement
Handbook for Capital Projects. Quest
worked with Michael Baker and the
Turnpike staff to develop a thorough,
user-friendly publication that serves as a complete guide
for Turnpike personnel, consultants and all other parties
engaged in project development.
• Quest helped develop and plan strategies for
a Community Outreach Plan related to Total
Reconstruction Projects. The goal is for the Turnpike
to engage the public in safety and education
initiatives – well before construction projects begin –
and to develop new relationships in the community. The
Turnpike held two events this fall as part of this effort, one
at the Towamencin Fire Company and another at the “22nd
Annual Hempfield-Greensburg Fire Prevention Day” in
Greensburg, Pennsylvania. In 2018, Quest will work
with the Turnpike’s Public Relations and Marketing
Department to enhance this program and explore
other opportunities for outreach.
• Quest developed a complete Public Communications
Outreach Plan for the removal of all call boxes along
the Turnpike’s 360-mile system for the Turnpike’s Public
Relations Department. Information was presented to
drivers about innovative communication alternatives, as well
as new initiatives planned by the Turnpike to provide additional roadside
assistance in the absence of the call boxes. In summer 2017, all call boxes
were removed from the Turnpike system with little to no customer backlash or
disapproval.
• Quest was asked to help develop and collaborate on “Mileposts”, the new
Turnpike employee newsletter. Chad Newton serves as coordinator of the
Mileposts Advisory Panel, a group comprised of Turnpike staff that was assembled
to create and discuss story ideas. Newton and Sophia Fox wrote and edited
articles for several of the issues.
• Sophia Fox has also been managing all Turnpike social media accounts since she
joined Quest this summer. This includes creating content, scheduling posts and
updates on the Turnpike’s Facebook, Twitter and Instagram accounts.
• Quest also assisted in the production of several agency reports this year, including
the Baker’s Fiscal Year (FY) 2018 Annual Report on Operating & Capital Budgets.
2017 HIGHLIGHTS
SINCE 2014, Quest has worked with
Michael Baker International (Michael
Baker), the General Consultant
Engineer (GCE) for the Pennsylvania Turnpike
Commission (PTC), to support the Public
Relations and Marketing Department.
As 2017 comes to a close, it wraps up an
exciting year for Quest in Pennsylvania.
QUEST’S PENNSYLVANIA TEAM CONTINUES ITS SUCCESS FOR THE PENNSYLVANIA TURNPIKE
“It was an amazing experience to
be able to network and chat with
engineers from all over the world.”
– Jessica Francois, Vice President
Chad Newton
Sophia Fox
2017 Quarter 4 • Be Informed 8Quest Corporation of America, Inc.
Jessica Francois Nicolette Hoffman
Welcome Chris Ward!AMERICA’s OLDEST CITY HAS IT ALLWCWE ARE PLEASED to announce Chris Ward as our
newest graphic designer, supporting Quest’s Northeast
Florida and Northwest Florida teams.
Previously, he worked as a graphics artist for the
Orlando Science Center for four years. Chris has
also worked as a freelance graphic artist,
designing work for various touring
acts, bands and other local business.
According to Vice President
Jessica Francois, “Chris is not new
to the Transportation Industry.
His father, Rick Ward, has been
working in transportation for
more than 30 years, and is a
long-time client and supporter
of Quest.”
In his spare time, Chris enjoys
traveling, photography,
art, music and
technology.
THE FULLER WARREN BRIDGE carries Interstate 95 (I-95) across the St. Johns River in Jacksonville,
Florida. The current bridge was designed by HNTB Corporation in 1990 and built by Balfour Beatty
Construction. The entire bridge is over 7,500 feet long.
Construction is underway on the Fuller Warren Bridge in downtown Jacksonville, as part of the Interstate 10
(I-10)/I-95 interchange improvement project, and Quest is here to support!
Quest’s Northeast Florida team is supporting
Atkins Global as part of the Florida Department of
Transportation’s General Engineering Consultant
contract, providing public information and community
outreach for the project, as well as to Professional
Engineering Consultant Eisman and Russo and
Contractor Archer Western.
The interchange improvements include widening of
the Fuller Warren Bridge, expanding northbound and
southbound lanes from three lanes to four lanes, and
constructing a Shared Use Path on the Fuller Bridge for
pedestrians and bicyclists, connecting the San Marco
and Riverside areas of Jacksonville.
Quest associate Sean Allen, public information officer for the project, has worked closely with Atkins and
the rest of the team to ensure the public is aware of upcoming lane closures and traffic shifts using media
releases, door-to-door outreach and public speaking engagements.
“I’ve had the opportunity to take part in several speaking engagements with local civic and community
clubs in the Jacksonville area with Atkins Public Information Officer Odette Struys. It is rewarding to see
residents interested in the growth of Jacksonville and to be able to answer their questions,” Sean said.
The project began in May 2017, with completion anticipated in summer 2020. The Northeast Florida team
looks forward to continuing to support this great project.
FULLER WARREN BRIDGE/I-10/I-95
INTERCHANGE IMPROVEMENT UPDATE
QUEST IS EXCITED to be working with Tindale
Oliver throughout Northeast Florida
supporting the Florida
Department of Transportation’s
(FDOT) District Wide Traffic Safety
Program. Currently, Quest
Associate Christine Aronow
assists the department by
preparing mailings that
include information about
impaired driving prevention.
In 2016, Governor Scott
proclaimed the month of
December as “Impaired Driving
Prevention Month”. December
is traditionally one of the most
dangerous times of the year for
impaired driving.
According to Quest Associate
Karen Harrell, “The Holiday
Season is a time for
celebrating with friends and
family. Plan ahead and ensure
you have a safe way home by
choosing a designated driver.
Stay safe and keep those around
you safe.”
QUEST SUPPORTS “IMPAIRED DRIVING PREVENTION MONTH” SAFETY PROGRAM
According to Quest’s Sean Allen, “The intersection of San Marco
Avenue, San Carlos Avenue and May Street is one of the busier
ones in St. Augustine. Many tourists and residents use the
route to travel from the historic district to the beach.
It is important to keep the community informed on
the project’s progress, and the benefit it will have for
commuters, once completed.”
COBBLESTONE STREETS, BEACHES, intricate architecture, golf courses, traditional
Spanish cuisine… and, some roadway improvements. What’s not to love about
St. Augustine as the San Marco Avenue, San Carlos Avenue and May Street Intersection
Improvement project begins.
Construction on the San Marco Avenue, San Carlos Avenue and May Street Intersection
Improvement project kicked off in October. Quest’s Sean Allen serves as Public Information
Officer for the project, working closely with Atkins Global, JEA Construction and
Petticoat-Schmitt. He performs community outreach for this project, talking to residents
and local business owners impacted by the construction.
Quest is proud to be supporting this project with press releases and
door-to-door outreach to inform the residents and tourists of St. Augustine.
Christine Aronow
Karen Harrell
Sean Allen
2017 Quarter 4 • Be Informed 10Quest Corporation of America, Inc.
Q
NQUEST TEE’S OFF AT ANNUAL CCD GOLF TOURNAMENT
KNOWN AS THE Overland Bridge project,
traffic along Interstate 95 (I-95) from south
of Fuller Warren Bridge to north of Emerson
Street is destined to improve. A shout out to designer
RS&H, contractor Archer Western, and Quest client
Eisman & Russo for allowing us the opportunity to
serve. According to Company Owner/President/
CEO Sharlene Francois Lairscey, “It’s an honor to
serve Florida Department of Transportation (FDOT)
Project Manager John Patterson as well as CEI
Project Manager John Kemp on this project.”
Quest is proud to continue supporting Eisman
and Russo into 2018 on the Overland Bridge
Replacement Project. Quest’s Nick Lulli serves as
Public Information Officer, also supporting FDOT on
this massive project that began in January 2013.
Recently, the project team separated I-95
northbound traffic into two separate roadways:
a mainline road, carrying traffic over the Fuller
Warren Bridge to points north and west; and a
collector distributor, or access road, that takes
traffic to the downtown and San Marco-area exits.
“This has been a long time coming,” said
Nick. “We were able to give the public
advance warning of the change through media
blitzes and community email alerts.”
With the separation of traffic, it meant the exit
to downtown was moving nearly two miles back
from where it originally was. This change was
necessary to reduce the dangerous weaving
movement as traffic approached downtown.
The project team has also been busy working
to re-construct the mainline of I-95 southbound
to have a similar configuration. Currently, all
traffic is traveling on the southbound access
road while construction is completed.
QUEST IS PROUD to have helped close out the Interstate 95 (I-95)
at J. Turner Butler Boulevard Interchange Improvements project.
Supporting Parsons Transportation Group and Florida Department
of Transportation (FDOT), Nick Lulli served as public information
officer for the $67 million project that began in August 2014.
The project, on Jacksonville’s southside, added two new flyover
bridges to reduce weaving and congestion.
The flyover from I-95 southbound to Butler Boulevard eastbound
was built to reduce traffic congestion backing up onto the interstate
during peak hours. Previously, traffic wishing to
exit I-95 for destinations such as Jacksonville
Beach or the St. Johns Town Center were
directed to a signalized intersection. Traffic
wishing to go eastbound now enjoys a two-
lane, wide-shoulder bridge with fast access
to Butler Boulevard.
Another flyover bridge put Butler Boulevard
westbound traffic into dedicated lanes for I-95 northbound. This configuration
helped cut down on the previous weaving pattern, when motorists jockeyed for
position to enter I-95 northbound or southbound.
Many parts of the project were also resurfaced, providing a new and clean
riding surface for the thousands of vehicles that pass through the area
each day.
A big thank you to Parsons Transportation Group and FDOT for
allowing us to contribute to the success of this project!
OVERLAND BRIDGE PROJECT GETTING CLOSER TO COMPLETIONNORTHEAST FLORIDA TEAM members Jeannie Greenwald and Karen Harrell volunteered at the
Northeast Florida Construction Careers Day (CCD) Fifth Annual Golf Tournament at Eagle Landing
Golf Club in Orange Park, Florida, in November. It was a beautiful day for golf, and more than
145 transportation industry members came out to support the effort. Jeannie and Karen were the
roving photographers, shooting pictures of the participants throughout the tournament. They also
developed a slide show
featuring all the golfers
that played during the
dinner event.
The tournament
raised $14,300, which
exceeded last year’s
results. The money
raised will go to the
Northeast Florida CCD
scholarship program,
awarded to deserving
students pursuing
careers in transportation
construction.
QUEST’S NORTHEAST FLORIDA TEAM CLOSES OUT BIG INTERCHANGE PROJECT
11 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
Nick Lulli
Welcome ASHLEY LAY!T Q
QUINCY LOOP NORTH PD&E
PUBLIC HEARING WELL RECEIVED
IN GADSDEN COUNTY
IT’S ALL ABOUT MOBILITY
COMMUNITY SUPPORT A PLUS FOR US 98
PD&E ALTERNATIVES PUBLIC MEETINGS
QUEST RECENTLY SUPPORTED stakeholder interviews and workshops for alternative mobility funding in
the City of Tallahassee and Leon County. According to Vice President Sandee Launch, “Because residents,
developers and businesses have a vested interest in a project or study, stakeholder interviews are a
vital part of the Alternative Mobility Funding System (AMFS) Study for the City of Tallahassee and Leon
County.”
Working in tandem with client Wantman Group, Inc. (WGI), Quest’s Amanda Hopkins and Sandee Launch
conducted more than 25 interviews of elected officials, land use attorneys, chamber representatives,
business representatives, developers, consultants and regulatory agencies.
The stakeholder interviews were supplemented by a public engagement booth at the local Downtown
Harvest Festival and two public workshops. The booth, staffed by Quest, WGI and City and County
personnel, provided study information and allowed for public input from festival attendees. The interactive
public workshops gave local residents an opportunity to identify areas of mobility concerns in and around
Tallahassee. Quest’s Amanda Hopkins, Bret Lairscey, Sandee Launch, Ashley Lay and Rebecca White
staffed the workshops and assisted attendees with the interactive displays.
WGI anticipates completing Phase I of the study in early 2018. The City and County will then determine if
the study will continue on to Phase II.
THE NORTHWEST FLORIDA team is proud to welcome
Communications Manager Ashley Lay! Working in small
business for 10 years, she recognizes and appreciates the
importance of providing excellent client services. Having
served as a Milton City Councilwoman for the past three
years, Ashley has extensive experience interacting with
municipalities and government officials. She thoroughly enjoys
cultivating new relationships and working in
government relations. She will use those
relationships to further build Quest’s
presence in Escambia and Santa
Rosa counties. Ashley has hit the
ground running and is excited
to pursue new opportunities in
the Panhandle.
In her spare time, Ashley
enjoys being involved
and giving back to her
community, but most
of all, she takes great
joy from being a new
mom and watching her
baby boy Max reach
new milestones and
discover the world
around him.
QUEST’S KAREN HARRELL supports client RS&H with public
involvement services for the US 98 State Road (SR) 30 Project
Development and Environment (PD&E) Study from Portside
Drive to SR 393 (Mary Esther Boulevard) in Santa Rosa and Okaloosa
counties. According to Karen, “The PD&E Study analyzes the existing
characteristics, evaluates community needs and impacts, and develops
proposed conceptual improvements to meet future capacity demands on
the heavily traveled coastal highway. The study also evaluates roadway safety,
access management features, the efficiency of intersection operations, and bicycle
and pedestrian facilities along the corridor.”
Karen, supported by Quest’s Jeannie Greenwald, Ashley Lay and
Rebecca White, provided meeting support for two alternative
public meetings held in Navarre, Florida, at the Navarre
Conference Center in October. “Our team worked with RS&H and
the Florida Department of Transportation’s staff to obtain local
input about the proposed alternatives,” said Karen. More than 300
people turned out for the alternatives public meetings.
The public hearing for the US 98 PD&E Study is tentatively
scheduled for October 2018. Quest staff will again provide
first-rate deliverables and support.
THE FLORIDA DEPARTMENT OF TRANSPORTATION (FDOT)
conducted a public hearing for the Project Development
and Environment (PD&E) Study on a proposed east-west
connection between
State Road (SR) 12 and
SR 267 (Bainbridge
Highway) in Gadsden
County in December. The
study analyzes existing
characteristics, evaluates
community needs and
impacts, and develops
proposed conceptual
improvements with the
intent to alleviate traffic
congestion through the
downtown historical Quincy
district, increase safety, augment emergency evacuation capabilities
and increase the mobility of people and goods.
Quest’s Vice President Sandee Launch and Northwest Florida Business
Unit Manager Rebecca White set up and assisted with the hearing
held at the Florida Army National Guard Armory in Quincy.
The public hearing provided the public with a formal platform to
provide input concerning proposed improvements.
“It was so interesting to hear the wide
variety of perspectives on mobility in
Tallahassee and Leon County” said Quest’s
Vice President Sandee Launch. “Each of
these stakeholders provided insight that
will allow the study team to create a
mobility funding plan to truly benefit
not only auto drivers, but bicyclists,
pedestrians and transit users as well.”
Karen Harrell
2017 Quarter 4 • Be Informed 12Quest Corporation of America, Inc.
CCONSTRUCTION IS COMPLETE on the first phase of the City of Coral Springs Sample Road
Sewer and Water Lines Replacement Project, which replaced sewer and water lines that were
more than 50 years old with new, larger-capacity pipelines, providing more reliable service
for existing customers and preparing the City’s infrastructure for a growing and revitalized
downtown. According to Quest’s Southeast Florida Business Unit Manager Beth Zsoka,
“Quest’s Public Information team worked with the City of Coral Springs to educate and update
the community and businesses in the area about the project. Our activities included door-to-
door outreach, a public meeting, website and social media
updates. It was important to let the community know about
the impacts up front, and work to minimize the impacts while
communicating the importance of this project for the City.”
The improvements were made along a portion of Sample
Road between University Drive and Coral Hills Drive.
Construction on the $3 million project began in January 2017
and is part of the City of Coral Springs Capital Improvement
Plan. The City plans to replace additional sewer and water
mains along Sample Road up to Coral Springs Drive in the
coming years.
The project included replacement of the 12-inch water main on Sample Road with a 16-inch
water main; replacing the 16-inch sewer main with a 20-inch sewer main; installing a 12-inch
water main on Coral Hills Drive; and the addition of a right-turn lane from eastbound
Sample Road to Northwest 94th Avenue. In addition, both Sample Road and Coral
Hills Drive were milled and resurfaced within the project limits.
CONSTRUCTION COMPLETE ON NEW SEWER
AND WATER LINES IN CORAL SPRINGS
QUEST ASSOCIATE RECOGNIZED FOR
COMMUNITY OUTREACH EFFORTS
GOVERNMENT AGENCIES LISTEN TO THE PEOPLE
QUEST SOUTHEAST FLORIDA Senior Communications Manager Peter
Dobens met with more than 60 students in two sessions at the annual
Henry D. Perry Education Center College and Career Festival
in Miramar, Florida, as part of Quest’s ongoing Florida Department of
Transportation’s (FDOT) Construction Career Consultants Contract.
Peter worked to encourage students to register for the FDOT
statewide initiative, Onboard4Jobs. At the event, high school
students had the opportunity to explore future careers and higher
education, as well as meet with industry and educational leaders.
“On behalf of the Center, I would like to extend a big thank you to
Peter for attending our 2017 Fall College and Career Fair and making
it such a successful event,” said Center Career Adviser Lorenda Brown.
“We appreciate him for taking time out of his busy schedule to meet with
our students and discuss ways to get their college and career paths started. We
look forward to seeing Peter at our 2018 fair.”
MORE THAN 2,300 high
school students from
the South Florida area
attended the annual Florida
Department of Transportation
(FDOT) South Florida Construction
Career Days at the Bergeron
Rodeo Grounds in Davie,
Florida. Quest conducted
our annual “In the News”
learning lab where students
had the opportunity to
create their own public
service announcement and
act it out on camera using a
television on site.
Our South Florida team
members Peter Dobens,
Isabelle Gonzales, Sophia Tingle and Beth Zsoka introduced the students to
a different opportunity in the construction industry and gave them a brief
overview of the job responsibilities of a Public Information Officer. Students
had a glimpse into the vital role communications plays in a successful project
such as alerting the public to the project, and engaging stakeholders during
the conceptual stage, design stage and construction stage, as well as the
Project Development and Environment Study stage.
SO WHY SHOULD you forfeit some of your precious time
to attend a workshop? According to Quest Vice President
Maricelle Venegas, “Public workshops can address problems
or issues. Government listens when participants share their insights
and thoughts, which can offer a fresh perspective to a project.”
Quest worked closely with
Lakes Engineering and
the Florida Department of
Transportation to facilitate a
public workshop, allowing the
opportunity for businesses
and members of the
community to ask questions
and provide feedback on the
Northwest 136th Avenue at State Road 84/Interstate 595 Design
Project in Broward County. Quest’s Peter Dobens, Maricelle Venegas
and Beth Zsoka supported Eugenio Ochoa and
Kathy Lajo with Lakes Engineering on talking with
business leaders from the City of Sunrise and
Broward County, helping answer questions
about project timing and potential impacts.
Representatives from IKEA and the Stiles
Corporation, and managers of the Sawgrass
Corporate Park attended the meeting as they
had questions about construction impacts. The
Quest team worked to solicit comments
and provide meeting follow up with
businesses regarding the project.
“The project demonstrates the City’s commitment to
taking proactive steps to replace aging infrastructure
and preparing for future redevelopment. By
completing these upgrades now, the City is
ensuring critical infrastructure is in place to
support a vibrant downtown.”
13 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
Maricelle Venegas
Beth Zsoka
SOUTH FLORIDA’S CONSTRUCTION CAREER DAYS
Peter Dobens
N QNORTHLAKE BOULEVARD PD&E
COMES TO A CLOSE
QUEST PARTNERS WITH LOCAL WATER DISTRICT
PUBLIC WORKSHOP FOR OSLO ROAD
NEARLY 70 INTERESTED stakeholders attended the
joint Oslo Road Public Workshop at the Indian River
State College - Mueller Campus in October for the
Oslo Road/County Road (CR) 606 Widening Project.
Quest worked closely with TranSystems, the
Florida Department of Transportation (FDOT)
and Stantec to facilitate the workshop, providing
an opportunity for residents and businesses
to ask questions and voice concerns regarding
both the widening and interchange project.
For this project, Quest prepared a Community
Awareness Plan and coordinated with local agencies
and the public regarding the project and public
workshop. Quest performed a grass roots, door-to-
door effort for businesses and schools in the area.
The team also identified key homeowner associations
in the area and informed them of the project
activities. Southeast Florida team members Peter
Dobens and Beth Zsoka worked closely with the local
agencies including Indian River County to publicize
the event and identify the key stakeholders.
Quest continues to work with TranSystems on the design
for the widening project which involves widening the
east-west Oslo Road facility from two to four lanes in
Vero Beach. The project will provide additional capacity
to accommodate future traffic needs that are expected
to come with an expanding population and job growth in
the area. In addition, it will provide the capacity needed
to support a future Interstate 95 interchange at Olso Road
that will be located at the western edge of the project.
“Our team enjoys working with and supporting the
TranSystems team on design projects. It is important
to facilitate meetings in a way to give the public the
opportunity to provide feedback that can be used to
benefit the design,” said Southeast Florida Business Unit
Manager Beth Zsoka. “We look forward to continuing to
serve this project and TranSystems on future projects.”
QUEST WRAPPED UP another Project
Development and Environment (PD&E)
Study in Southeast Florida as they
supported the public hearing for the
Northlake Boulevard PD&E Study. Quest
has been supporting the Northlake
Boulevard Study since 2015 working
closely with Stanley Consultants, the
Florida Department of Transportation
and Scalar Consulting. Quest’s Southeast
Florida team including Dylan Conway,
Peter Dobens, Sophia Tingle and Beth
Zsoka actively supported the project with
community outreach and website design. Our team created and maintained the project website,
www.95northlake.com; drafted project newsletters throughout the study; completed a thorough
outreach to many businesses along the corridor prior to the different meetings and project phases;
and supported the public meetings and a public hearing with public involvement activities.
Throughout this project, the project team was recognized for their outreach efforts, gaining
compliments from the City of Palm Beach Gardens at the public hearing. Also, throughout the
project, meetings took place with the local community, City of Palm Beach Gardens and Palm
Beach County.
The project is approximately one and a half miles north and south of the interchange, and along
Northlake Boulevard from Military Trail to east of Sandtree Drive in Palm Beach County. According
to Beth, “The project should help eliminate traffic cueing and spill back into the Interstate 95 (I-95)
high speed travel lanes by improving traffic flow at the I-95 interchange at Northlake Boulevard,
and help improve mobility and safety for motorists, bicyclists and pedestrians.”
In June 2017, funding was approved for design, right-of-way and construction from the Palm Beach
Metropolitan Planning Organization, and the project is identified in the Cost Feasible Plan for the
2040 Long Range Transportation Plan and the Five-Year Transportation Improvement Plan.
QUEST’S WORK IN the City of Coral Springs led to another
opportunity in the area, this one with the Sunshine Water
Control District. The district is a special-purpose local
government serving an area of north-central Broward County, and has
5,422 acres of canals and right-of-way property providing drainage
and flood protection to 16,850 landowners in the central core of Coral
Springs. In April, the district will embark on a project to widen and
deepen a canal that runs behind 58 homes. The project is necessary to
improve storm water management and flood protection.
The district sought the help of Quest to develop a communication
and outreach strategy for these 58 impacted homeowners. Quest
developed all of the project collateral, including fact sheets and door
hangers. Senior Communications Manager Peter Dobens went door-to-door to share information with residents
on this important project and how it will affect them. They are also maintaining a project hotline and managing all
databases related to contact with residents.
“We’ve been able to resolve issues at a field level, so that it does not escalate to the district or even the City of
Coral Springs,” Dobens said. “We began our outreach months before the project begins, so that residents are
informed, know what to expect and can prepare well in advance.”
2017 Quarter 4 • Be Informed 14Quest Corporation of America, Inc.
CENTRAL FLORIDA FIRST TO RECEIVE NEW TECHNOLOGY TO ASSIST TRUCK DRIVERS
FLORIDA DEPARTMENT OF
TRANSPORTATION’S (FDOT) Leesburg
Operations recently won two awards for a
major Interstate 75 (I-75) project that was completed
earlier this year in Sumter County, Florida.
The project widened I-75 from four to six lanes and
completely reconstructed the interchange at Exit 314
State Road 48/County Road 48.
The project won the Florida Transportation Builders’
Association’s “Best in Interstate Construction”
Award, and the Design-Build Institute of America’s
“Merit Award for Design-Build”.
Quest congratulates Eddie Ferris and Eric Jaggers
of Leesburg Operations for their efforts in managing
this outstanding project.
“This project should greatly help truck drivers plan their
trips and their stops so they don’t find themselves in a
tough situation,” Carolyn said. “The state is aggressively
installing this technology, and we’re lucky that Central
Florida was first.”
I
FDOT LEESBURG OPERATIONS WINS BIG FOR I-75 PROJECT
As more people relocate to or visit Florida, the demand for qualified
construction workers grows. Governor Rick Scott announced
in August that a record-breaking 60.7 million tourists
had already visited the Sunshine State in the first
half of 2017, and researchers estimate that 1,000
people a day move to Florida. This large influx of
tourists, combined with rapid population growth,
demands new and improved roadways and bridges,
and skilled workers to build and maintain them.
CCD was created on a national level by transportation
officials in response to growing transportation
VOLUNTEERING FOR TRANSPORTATION
IMAGINE DRIVING 11 hours through bad weather and heavy
traffic. You are required by law to rest, but there are no parking
spaces available at the rest stop. Where are you supposed to
go? You’re out of hours and your truck electronically tracks
movement and sends it to your employer. Then, your manager
calls and scolds you for driving over your legal hours. Or worse,
you get fined for a legal infraction, which comes out of
your paycheck.
To help alleviate this situation, the State of Florida conducted
a study of new technology to assist truck drivers in locating
available parking along their route. As a result, Central Florida
is the first area in the state to begin construction of the Truck
Parking Availability System (TPAS) at rest areas and weigh stations along Interstate 95 and Interstate 4. Quest’s Senior
Communications Manager Carolyn Fitzwilliam helped publicize the improvements.
From the study, FDOT understood the biggest problem statewide is an imbalance of truck parking capacity due to a lack of
parking information management. FDOT further found an overflow of parking at some locations while others
remain underutilized.
TPAS will use in-ground sensors in truck parking spaces at interstate rest areas and welcome centers, as well as entrance and
exit counts at weigh stations to monitor the number of available truck parking spaces.
The Regional Traffic Management Centers will receive the data electronically from the sensors, process
it, and then distribute the information via Florida’s SunGuide system to roadside signs, the Florida 511
and other third-party applications.
Construction on the $1.8-million project began in October and projection for completion is
spring 2018.
AALWAYS WILLING TO lend a helping hand, Quest has jumped in enthusiastically to participate in Central Florida’s Construction Career
Days (CCD) event in Orlando. Quest’s Finance Manager Lori Morgan is this year’s treasurer; Communications Manager Sara Shepherd is
organizing the public information learning lab; and Central Florida Business Unit Manager Lisa Mark is the schools committee co-chair
working closely with Central Florida school districts and promoting outreach to the schools.
industry needs. Produced by public and private sector
transportation industry partners, this educational outreach
program introduces high school students to the wide
variety of skilled construction careers. Currently, Florida
holds five CCD events a year, and the next event is in
January in Orlando. These local events give students
the chance to get a feel for the field by participating
in learning lab activities, operating machinery and
speaking to experienced industry veterans.
Central Florida’s 2018 CCD will be held January
25-26 at the Central Florida Fairgrounds.
15 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
Carolyn Fitzwilliam
Sara Shepherd Lori Morgan Lisa Mark
EXTENSIVE EXPERIENCE + A GREAT TEAM = BIG WIN!
now includes evaluating multi-modal mobility solutions.
The winning effort was led by Vice President Mary
Brooks, who has set the bar of excellent service with
CFX since the beginning of our relationship with the
agency.
CFX is authorized to build, operate and maintain a
transportation facility in Lake, Orange, Osceola and
Seminole counties. The opening of the next portion of
the Wekiva Parkway in early 2018 will bring CFX’s system to 118 centerline miles
of limited access expressway (815 lane miles), 69 interchanges, 14 mainline plazas,
three mainline gantries, 74 ramp facilities and 335 bridges.
Under the new engagement, Quest will carry out communications efforts for
multiple CFX projects.
“We are honored to be selected again to serve this forward-thinking agency and
our community,” said Kathy.
Q
QUEST’S KATHY PUTNAM has been asked to
chair the newly-reformed Public Relations/Public
Involvement Focus Group for the Transportation
and Expressway Authority Membership of Florida (TEAMFL).
The organization is the state’s platform for communication
between Florida’s toll, expressway and bridge authorities, and
the private sector partners
who work with them.
“Proactive public
involvement is critical
to project success in
transportation – especially toll facilities,” said Kathy, who has
more than three decades of communications experience.
“Quest is thrilled that TEAMFL is reinstituting this focus group.
We look forward to producing dynamic, useful
programs during future
TEAMFL meetings.”
TEAMFL’s May 2018 meeting in
Coral Gables will include a Public
Relations/Public Involvement
Focus Group session.
“We’ve seen how robust public
outreach efforts impact transportation
projects, and we feel that communications-
focused programs will benefit our members,”
said TEAMFL Vice President Brady Nepple. “TEAMFL
is grateful to Quest for leading this focus group.”
QUEST’S TEAM STEPS UP FOR TEAMFL
QUEST’S CENTRAL FLORIDA TOLLS DIVISION recently
tackled the Public Kickoff Meetings for four Concept,
Feasibility and Mobility Studies on behalf of the Central
Florida Expressway Authority (CFX).
Quest scheduled the meetings in Osceola and Polk counties so the
agency could get community input on the proposed alternatives for
the Poinciana Parkway Extension/Interstate 4 Connector, Southport
Connector Expressway, Northeast
Connector Expressway and Osceola
Parkway Extension. According to Vice
President Mary Brooks, “Our team
handled the flurry of planning, collateral and presentation production, meeting site
coordination and notification tasks for the September and October meetings. They
also worked with the CFX webmaster to create the four studies.”
More than 400 people attended the public meetings and submitted more than 300
written comments. Meetings were heavily attended by elected and appointed officials, as well as environmental
advocates and community members.
“With the Study goals including addressing area congestion and connectivity challenges, and trying to plan for
future growth, it was heartening to see such robust community participation at the meetings,” said Mary. “We
have been proud to support CFX in engaging the community in the development of this future,
game-changing corridor.”
Our team is already working on the next public meetings – planned for February – that will review the latest
alternatives and Study recommendations. The CFX Board is scheduled to consider the recommendations – and
public input – in deciding which alternatives move forward.
“Our team is ready to raise the bar with
increased outreach on projects with
targeted use of technology, as well
as boosting efficiencies through tight
program management.” –Kathy Putnam
QUEST IS THRILLED to be selected again
to provide public information services for
the Central Florida Expressway Authority’s
(CFX) Five-Year Work Plan. The $1.6 billion
plan is the largest in CFX’s history. Quest’s
work with this dynamic organization
stretches back to 2002 when we began
providing public information services for
construction projects.
CFX reported that a significant factor
in its decision to award this contract to
Quest is the level of expertise, knowledge
and experience possessed by the key
personnel on our team. This included
Quest Program Manager Kathy Putnam,
who had served the agency for several
years when previously part of the Quest team. Senior Public Information Officer
(PIO) Cliff Davy brought his high-level community engagement strategies and
innovative techniques to the proposal effort.
Lead PIO Shari Croteau did an outstanding job of breaking down the schedules,
scopes, issues and communications strategies for upcoming projects. Sara
Shepherd and Lisa Mark showed Quest’s ability to support communications
efforts in Lake and Brevard counties. Vice President Maricelle Venegas
demonstrated critical support for bilingual communications. Vice President Jill
Cappadoro’s transit experience provided added value as the agency’s charter
QUEST SUPPORTS CFX CONCEPT STUDIES PUBLIC MEETINGS
2017 Quarter 4 • Be Informed 16Quest Corporation of America, Inc.
Mary Brooks, Shari Croteau, Maricelle Venegas, Cliff Davy, Kathy Putnam, Jill Cappadoro
Kathy Putnam
HOW DO YOU get kids interested in transportation as a career? One way is to
recruit them as work zone “safety ambassadors” and show them all the cool wildlife
protections that are part of building the Wekiva Parkway.
Vice President Mary Brooks shared the project to complete Central Florida’s beltway with
more than 90 Zellwood Elementary students and staff during the annual Teach-In event in
November. According to Mary, “The kids
were excited to learn about all the animals
along the parkway being protected by
wildlife bridges, jump-outs, bat houses and
more. They also took the safety ambassador
pledge, promising to tell their friends and
family members how to stay safe in
work zones.”
The fourth and fifth graders loved the wildlife
coloring sheets, squeezy cars and other
agency mementos. They also appreciated
getting a peek at possible careers in
transportation. And the teachers were eager
to learn about when the next sections of the 25-mile parkway would be available for their
daily commute.
Mary has been helping to build excitement about the parkway for the Central Florida
Expressway Authority and the Florida Department of Transportation since 2004. She says
the children’s wide-eyed enthusiasm and energy are invigorating.
School Program Coordinator Joy Nelson said, “I have had so many people stop me with
expressions of gratitude for your time and many have said it was the best one yet! So, again,
my deepest appreciation for your time and the impact it made on our students.”
WEKIVA PUBLIC MEETING
LEARNING ABOUT PUBLIC SAFETY WWHEN A MAJOR transportation project is going to transform the landscape,
people usually turn out in masses to public meetings. So, Quest team members
had all-hands-on-deck for a recent pre-construction public meeting for six miles
of the Wekiva Parkway through the heart of the Wekiva River Basin.
Quest Associates Alicia Arroyo and Sara Shepherd helped staff the meeting
that drew 170 people in late September. Quest’s Justin Clark, Kym Graves and
Carolyn Fitzwilliam also pitched in on the meeting preparations.
Quest has been guiding the
messaging for years on this
high-profile project that will
thread through the Rock
Springs Run Reserve, Seminole
State Forest and Lower Wekiva
River Preserve.
Quest team members worked with the project team to prepare a detailed,
audiovisual presentation including videos and animations of the “top-down”
construction that will be employed to build the Wekiva River bridges. The
complex procedure is required to protect the National Wild and Scenic River
and Outstanding Florida Water.
The Quest team understands how such a game-changing project can cause
uncertainty for many in the community. “In our hundreds of
community presentations over the years, we’ve seen the fear
of change in many people’s eyes – even though
they all admit that something needs to be
done to improve the heavy, speeding traffic
in this area,” said Vice President Mary Brooks,
who has led the community engagement on
the parkway since 2004. “I think it helps that
we’ve been there with them over the years
to answer every question, return every call
and email. They’ve come to trust us and
the information we provide on behalf
of the department.”
TTHE CENTRAL FLORIDA EXPRESSWAY
AUTHORITY (CFX) values the public engagement
that is critical to studying, planning and
constructing the roads that provide transportation
options to residents and visitors in our region. In
early November, Quest Senior Communications
Managers Cliff Davy and Kathy Putnam helped
coordinate a community meeting in Loughman to
discuss the Concept, Feasibility and Mobility Study
for the proposed Poinciana Parkway Extension/
Interstate 4 (I-4) Connector Expressway, one of
four projects the agency is currently studying.
Quest team members Mary Brooks, Carolyn
Fitzwilliam and others have been leading the
community involvement for the year-long study.
Residents of Loughman, situated in northeast Polk County near the Osceola County line,
attended the meeting to learn about the alternative proposed alignments, ask questions
about potential impacts and benefits, and give their input through discussion and comment
cards. Cliff Davy and Kimley-Horn project manager Cliff Tate gave a presentation, showed
maps depicting the proposed alignments, and encouraged residents to indicate their
preferred alignment, as well as fill out comment cards.
“We had a great turnout and a productive discussion,” said Kathy. “The
Loughman residents were knowledgeable, asked thoughtful questions and
provided valuable insight into the community’s history and values.”
The study corridor encompasses portions of both Osceola and Polk counties
and includes a proposed interchange with I-4. Quest team members are
successfully communicating the goals of this proposed new limited-access
facility, which include improving the roadway connection from I-4 to the
greater Poinciana area, enhancing mobility of the area’s growing
population and economy, relieving congestion on local roads and
promoting regional connectivity.
The Quest team continues planning for future community meetings as the
concept study progresses.
17 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
Alicia Arroyo Sara Shepherd
LOUGHMAN COMMUNITY TURNS OUT FOR CONCEPT STUDY MEETING
Welcome MARIA CAMACHO!
PPEDESTRIAN SAFETY IMPROVEMENTS are
underway in the City of Miami’s Little Havana
neighborhood. State Road (SR) 90/Southwest
8 Street, better known as Calle Ocho, is the
cultural epicenter of Miami’s Cuban community.
Calle Ocho is home to the Latin Walk of
Fame, where stars are found along a stretch of
sidewalk as a dedication to influential Hispanic
people such as Willy Chirino, Celia Cruz and
Gloria Estefan.
South Florida Business Unit Manager Sergies
Duarte is the Community Outreach Specialist for this Florida Department of Transportation (FDOT)
construction project. As part of this project, 10 mid-block crosswalks with pedestrian flashing
beacons will be installed along Calle Ocho between Southwest 27 Avenue and
Southwest 3 Avenue.
In an effort to reduce the amount of jaywalking, a pedestrian will be able to
cross at the designated mid-block crosswalk. The pedestrian will press
a push button to activate the overhead flashing beacons, which alerts
drivers to stop and allow the pedestrian to safely cross the road.
“Due to the amount of pedestrians along Southwest 8
Street, this is a great safety improvement for the community.
We are implementing extensive community outreach for
this project since this is one of the first projects of its kind,”
says Sergies. “We will be communicating construction project
updates as the work progresses and also incorporating an
educational component to teach the community more
about how to use these pedestrian flashing beacons.”
L
Isabel Gonzalez, Alex Gratereaux and Sophia Tingle
distributed “Way2Go” bookmarks and “Drive Safe”
materials during the Islamorada Chamber of Commerce
holiday event on December 1 at Founders Park Beach.
The family-oriented event featured a “snow” hill for
children, holiday parade and a visit from Saint Nick.
Isabel and Maria also participated in the Town of Miami
Lakes Super Saturday in the Park event on December
2 at the Miami Lakes Picnic Park West. At the event,
they interacted with residents to discuss safety tips and
networked with other participating organizations. The
team plans to continue promoting “Way2Go” safety
tips at community events throughout the
holiday season.
LONGTIME COMMUNICATIONS PROFESSIONAL Maria
Camacho recently joined Quest’s South Florida team. Maria
brings more than 20 years of experience working as a print
journalist, magazine writer and editor, and public relations
and marketing professional to her role as Senior
Communications Manager.
Maria has nearly a decade of experience representing the
Florida Department of Transportation on multiple projects
including leading strategic media plans and campaigns aimed
at informing commuters about infrastructure renovations, as
well as contributing to Public Involvement Plans and Project
Development and Environment Studies. For the past five
years, she represented the interests of the local business
community as communications manager for the Beacon
Council, Miami-Dade County’s official
economic development organization.
There she managed the development
and implementation of marketing
communications plans, the Council’s
media strategy and all media
communications including press
releases, media alerts, social
media accounts, webinars,
videography and printed
promotional materials.
Maria enjoys spending her
spare time with her children,
boating in the Keys and
skiing. She also likes listening
to 80s pop/rock music and
playing with her 13-year-old
Jack Russell Terrier, Henry.
QUEST’S SOUTH FLORIDA team was recently
tasked with creating a Florida Department of
Transportation (FDOT) holiday public safety
outreach campaign for pedestrians, cyclists and drivers. The
team brainstormed ideas with the objective of getting safety
tips and statistics out to the community in a positive way and
finding a logo/tagline that would apply to all three modes
of traveling. The team came up with FDOT’s District Six
“Way2Go” campaign which uses positive reinforcement as a
way to convey safety messages and has the dual meaning of
moving whether it’s walking, biking or driving.
Since the start of the campaign, the team has spread positive
safety tips and messages at community events throughout
Miami-Dade and Monroe counties. Maria Camacho,
UPGRADES TO ONE OF MIAMI’S BUSIEST STREETS
SOUTH FLORIDA TEAM PROMOTES HOLIDAY SAFETY THROUGH “WAY2GO” CAMPAIGN!
Sergies Duarte
2017 Quarter 4 • Be Informed 18Quest Corporation of America, Inc.
T
QUEST SUPPORTS HART IN NEW PILOT PROGRAM
TRANSPORTATION IS CHANGING. Automation, the Internet of Things, and the connected vehicle
environment promise to bring greater benefits in safety, mobility, efficiency and accessibility to our
communities. To fully take advantage of these opportunities, the way we think about, organize, operate,
live, and work in our cities, must be rethought. Existing infrastructure and investments in roadways, public
transportation, and land use must be leveraged and utilized more effectively to truly realize a smart city.
Quest was recently selected to provide educational and outreach services for the Hillsborough Area
Regional Transit Authority (HART) Autonomous Mobility Services project. HART is responsible for providing
public transportation service within Hillsborough County, including the City of Tampa.
“Under the project, HART will launch a one-year pilot program to deploy a low-speed, automated vehicle
along the Marion Street Transitway,”
said Quest’s Michelle Greene. The
Autonomous Vehicle (AV) service will
address current mobility needs in
downtown and act as a catalyst for similar
projects throughout the region.
The Marion Street Transitway provides
an ideal location to pilot an autonomous
shuttle system that will allow us to visualize
how this technology can be leveraged to move people and goods more effectively in downtown Tampa
while providing the nation with a real environment and a true example for how to deploy this burgeoning
technology. The self-driving vehicle will be equipped with advanced technology and connected vehicle
technology to transport passengers along the corridor during daytime hours. This pilot program will operate
in conjunction with HART’s public transportation network and document the service’s anticipated safety
benefits.
Quest’s Jessica Francois and Michelle Greene are proud to work with Stantec, Coast Autonomous, HART,
and the Florida Department of Transportation to provide outreach and education on the project, with
activities kicking off early 2018.
QUEST IS EXCITED to be able to provide public involvement support to CH2M
on the Florida Department of Transportation’s (FDOT) West Busch Boulevard/
State Road (SR) 580 corridor study in Tampa. The study area includes
portions of incorporated Hillsborough County and the City of Tampa.
The FDOT is looking for ways to improve West Busch Boulevard/
SR 580 for pedestrians, bicyclists, transit users and motorists.
So, what exactly is a corridor study? A corridor
study is the first step in planning by defining the
corridor’s needs. It generally defines the relationships
between a roadway and its adjacent land.
The West Busch Boulevard/SR 580 corridor study will use
FDOT’s Complete Streets policy to showcase how Complete
Streets approaches can shape a corridor. The study, which
began in spring 2017, is expected to be completed by fall 2018
and will include technical work and data analysis, along with various
WEST BUSCH BOULEVARD (SR 580) CORRIDOR
PLANNING STUDY VISIONING WORKSHOP
opportunities for the public to be
involved in discussing a vision for
West Busch Boulevard/SR 580 that
makes it accessible for all users.
A Corridor Visioning Workshop
was held at the Christian
Family Church in Tampa in November. According to Quest’s Karen Harrell, “The
goal of the workshop was to enlist the public’s help to identify improvements
that can be implemented in the West Busch Boulevard corridor.” Quest team
members Jessica Francois and Karen Harrell led the community outreach,
developing invitation letters, newsletters, postcard invitations and a press release.
Quest also distributed the meeting invitation along the project corridor.
Quest’s West Central Florida Public Involvement team received praise from CH2M
Project Manager Carol Barker after the Corridor Visioning Workshop. “Thank you
for your hard work last night. You make my life much easier,” said Barker.
Welcome MICHELLE GREENE!WWE ARE PLEASED to announce Michelle Greene
as our West Central Florida Business Unit Manager
serving Citrus, Hernando, Hillsborough, Pasco and
Pinellas counties.
Michelle has more than 18 years of experience in
community outreach and communications. She has a
strong background in environmental studies, multi-
modal transportation and community planning. She
has worked on a wide variety of projects including
Project Development & Environment studies,
feasibility, bridge design and replacement, trails and
bike paths, roadway design and construction.
“I’m pleased about having Michelle come onboard,
knowing her skills will complement
our strong Tampa Bay team,”
shared Quest Vice President
Jill Cappadoro. “Our mission
is to exceed our clients’
expectations and continue
to grow Quest’s presence in
this region, and Michelle’s
well-rounded experience
serving the transportation
industry will do just
that.”
When she is not
working, you can
catch Michelle at
a local car show
or participating
in regional auto
conventions.
Karen Harrell
19 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
CCOMMUNITY OUTREACH IS all about going to the people – ensuring that the community has the information in their hands
before a project kicks off. When it comes to sharing news about a project or initiative, there are a variety of tools at our
disposal. Depending on the target audience and desired outcome, communication efforts frequently include radio and TV
spots, website hosting and social media posts.
The increased use of electronic communication methods has proven to be an efficient way to present information and,
many people have come to expect it. However, often times, the most effective means of conducting meaningful outreach is
through the use of a simple and frequently overlooked print media tool – the flier.
The challenge with using electronic tools as the only form of communication is the assumption that every
member of a target audience is connected. Fliers, on the other hand, are tangible and ensure that every
household or business is informed. Social media and other grassroots platforms, while convenient and
potentially far-reaching, cannot replace the personal touch associated with the door-to-door distribution of
this “old school” tool.
We always appreciate when a client understands the value of “boots on the ground” outreach. New client
Whitaker Contracting reached out to Quest to assist them in taking a proactive approach in communicating
potential impacts associated with upcoming paving projects within a large master planned community.
Quest’s Kym Graves, Michelle Greene and Nicolette Hoffman traveled door-to-door, distributing fliers to
residents within the Meadow Point Community in Wesley Chapel, Florida.
The team serves as an extension of Whitaker Contracting Corporation’s field staff, canvasing five
communities and more than 500 homes in Wesley Chapel, educating residents on an upcoming pavement
preservation project, which is intended to extend the life of the streets decades past their design life and
save residents more than $1,000,000 of road resurfacing costs.
Quest is proud to be working closely with Whitaker Contracting and Stantec on this project providing
community outreach and project awareness services.
GOING OLD SCHOOL IS NEW AGAIN
QUEST PROUDLY SERVED the Florida Department of Transportation in coordinating the open house
highlighting the widening project of US 301 from State Road 674 (Sun City Center Boulevard) to south of
Balm Road in Hillsborough County.
Quest Vice Presidents Jessica Francois and Maricelle Venegas and Technical Support Specialist David Alberts were
on site at the South Shore Regional Library in Ruskin to facilitate the public gathering, assist residents with their
project-related questions and concerns, and to sign-up residents to receive future alerts on progress via the project’s
webpage. Community members had the opportunity to view the project plans, consult
with the project team, and provide feedback on the
upcoming improvements.
“Using tablets for electronic sign-in helped make the meeting
even more successful. District Seven has committed to using
more innovative technology when it comes to community outreach,” said Maricelle. “More than 140 people signed up to
receive future alerts on project. Now, anytime I send out a project notification, they instantly receive an alert in their email.
Meeting attendees were also able to view the newly revamped District Seven website, which provides easy access to all of
the project information.”
This four-mile project will add ease to the flow of traffic in the area by widening the roadway to a six-lane divided rural
road with a raised median, paved shoulders, a five-foot sidewalk to the west side, and a 12-foot multi-use path to the
east side of the roadway. A new roadside drainage system and storm water ponds to manage water running off
the roadway will also be an added benefit to the area upon completion. This project is expected to finish in late
2020. Check out www.FDOTtampabay.com for more details and updates on this project.
US 301 WIDENING PROJECT CONSTRUCTION OPEN HOUSE
2017 Quarter 4 • Be Informed 20Quest Corporation of America, Inc.
David Alberts
Kym Graves, Nicolette Hoffman
Michelle Greene, Kym Graves
Jessica Francois
“The tablets were well
received and allowed for great
interaction with participants,
as well as provided program
information”, shared Quest’s
Lori Buck.
QQUEST, ALONG WITH the
HNTB Program Management
team for Florida Department
of Transportation’s Tampa Bay
Next program, continues to gain
momentum with new public
engagement opportunities.
According to Vice President
Jill Cappadoro, “The program
aims to modernize Tampa
Bay’s regional transportation
infrastructure and provides the community an opportunity
to participate in the discussion and share ideas.” Recently,
the program team opened a satellite office in Ybor City to
allow for easy access to information and news related to
Tampa Bay Next.
Quest’s Maddie Pfingsten is on hand each Wednesday to
answer questions and gather feedback. This office provides
a great resource opportunity for the community to engage
in-person with representatives about transportation needs
and ideas.
“Many times, the public is just learning of Tampa Bay Next
for the first time, and they bring new creative ideas.” shared
Quest Public Involvement Specialist Maddie Pfingsten.
The Public Involvement team coordinated and facilitated
the Tampa Interstate (TIS) Supplemental Environmental
Impact Statement (SEIS) Public Workshop in October. More
than 250 people attended the workshops, which provided
the public with the opportunity to review and discuss
interchange concepts for Downtown, Westshore and Northwest (Veterans) Expressway
design changes. Quest Program Manager Lori Buck greeted the public and directed them
to tablets and headphones to view an informational video about the SEIS process and the
workshop format.
Tampa Bay Next continues to reach out to the regional community through presentations,
Community Working Groups and community events. You Talk. We Listen.
INTERESTED IN LEARNING more about how
transportation is planned, developed, funded
and implemented? Quest team members Lori
Buck, Jill Cappadoro and Maddie Pfingsten, working
closely with the Florida Department of Transportation
(FDOT) and their Program Management team
HNTB, launched a new transportation webinar series
to share easy to understand information about
transportation.
This webinar series was created in direct response
to questions and comments the team received at
Community Working Groups and Public Outreach
events. The series offered easy to understand
information about transportation topics and was
presented by agency experts from FDOT, the
Federal Highway Administration, Hillsborough
Area Regional Transit
Authority, Hillsborough
Metropolitan Planning
Organization, Forward
Pinellas and others.
Participants were able
to engage electronically
through the webinar
or attend in person
at the FDOT District
Seven office.
“FDOT District Seven
and the Tampa Bay Next
team initiated the Citizens Transportation Academy
in response to community input about wanting to
better understand how transportation is planned,
developed, funded and implemented,” shared Quest’s
Jill Cappadoro. “It was exciting for Quest to support
HNTB throughout this six-webinar series. It reinforces
FDOT’s commitment to helping the
community learn more about the
transportation development
process and how citizens can
actively be a part of it.”
Quest’s Maddie Pfingsten
provided her technical
expertise in setting
up and facilitating
the webinars, and Jill
Cappadoro served as
moderator for all of the
sessions. The online series
is available now and
is free and open
to the public.
WHATS NEXT? TAMPA BAY NEXT
TAMPA BAY NEXT LAUNCHES CITIZENS TRANSPORTATION ACADEMY SERIES
21 Quest Corporation of America, Inc.2017 Quarter 4 • Be Informed
Lori BuckMaddie PfingstenJill Cappadoro
February 8-9 at the
Hyatt Regency Orlando
9801 International Drive
Orlando, Florida, 32819
Join Us at the
To learn more about the
conference, visit
ftba.com/2018-
construction-conference
CONGRATULATIONS ANANTH PRASAD!
Look for
Quest’s booth
at the
2018 FTBA
Construction
Conference
QUESTLOVES FTBA!T
TTHE FLORIDA TRANSPORTATION BUILDERS’
ASSOCIATION’S (FTBA) Board of Directors named
former Department of Transportation Secretary Ananth
Prasad as President-Designate of the statewide
organization. Prasad will work with current FTBA
President Bob Burleson as President-Designate
through December 31, 2018. Burleson will retire at
the end of 2018 after 30 years of service with the
transportation construction industry group. Prasad
began work at FTBA on December 1, 2017 and
assumes the title of FTBA President on January 1, 2019.
THE FLORIDA TRANSPORTATION
BUILDERS’ ASSOCIATION (FTBA) is the
statewide association representing the
transportation construction industry
in Florida. Founded in 1933 and
headquartered in Tallahassee, FTBA
has more than 420 members consisting
of individuals and business firms
actively engaged in the construction of
transportation systems or in the furnishing
materials, equipment or services for such
construction.
Quest is proud to be a member of FTBA
and also proud to support their various
sponsored events around the state. Be
sure to catch us at the
upcoming Annual
Construction
Conference!
Prasad has more than 26 years of experience in the
transportation industry, including 22 years with the
Florida Department of Transportation (FDOT) where he
most recently held the governor-appointed position
of Secretary of FDOT. Prior to his appointment as
Secretary of FDOT, Prasad served as Assistant Secretary
and Chief Engineer for the agency. Prasad spent 15
years working in the construction field and has held
positions of Construction Project Manager and Resident
Engineer in District 2 and the Director of Construction in
the Central Office.
2017 Quarter 4 • Be Informed 22Quest Corporation of America, Inc.
THE QUESTIVAL IS COMING TO TOWN!
THE QUESTIVAL IS COMING TO TOWN!
2018 FTBA Construction Conference
Clerical
Administrative/Clerical Support
Database Setup, Entry
and Maintenance
Document Preparation
Electronic Document
Management Systems (EDMS)
Expense Reporting
Meeting Minutes
Office Management
Office Setup
Plans Distribution
Recruitment
Communications & Marketing
Copywriting
Direct Mail Campaigns
Incentive Programs
Intergovernmental Relations
Presentation Development
Public Relations
Social Media Management
Strategic Marketing
Speech Writing
Community Outreach
Charrettes
Communication Strategies
Community Awareness/
Public Involvement Plans
Community Surveys
Community Outreach
Conflict Resolution
Focus Groups
Grand Openings
Local Agency Coordination
Media Relations
Public Education Campaigns
Public Hearings
Public Information
Public Meetings/Workshops
Regulatory Affairs
Special Events
Compliance
Disadvantaged Business Enterprise (DBE)
Document Control
Electronic Document Management Systems (EDMS)
Equal Employment Opportunity (EEO)
Equal Opportunity Compliance System (EOC)
On-the-Job Training (OJT)
Resident Compliance Specialists (RCS)
Wages and Payrolls – Davis-Bacon Act
Construction Support
Construction Careers Consulting
Construction Careers Recruiting
Construction Career Days
Coordination and Facilitation of Match Maker Conferences
Job Candidate Interview Scheduling
Resume Workshops for High School Seniors and Adult Job Seekers
Resume Workstations at Job Fairs
Support to Contractors for On-the-Job Training Opportunities
Workforce Development in Preparation for
Future Transportation Projects
Creative & Web
Agency and Project Branding
Billboard/Outdoor Advertising
Brochures/Fliers/Rackcards
Graphic Design and Illustration
Logo Concept and Design
Photography and Photo Editing
Proposal Production
Social Media Customization
and Marketing
Transit Advertising
Transit System Maps, Schedules
and Wayfinding Signage
TV and Radio Advertising
Video Direction and Production
Website Design, Development
and Content Support
Customer Surveys
In-Depth Studies Compiled of
Qualitative and Quantitative Data
Design/Develop of Survey Instrument
Sampling Plans
Scheduling and Management
of Surveyors
Multilingual Inter views and Surveys
Interactive Web-Based Surveys
Development, Organization and
Maintenance of Survey Database
Curbside Sur veys and Vehicle
Classification Counts
Comparison and Analysis of
Past Survey Data with Ongoing
Survey Data
Reports Including Textual Narration
and Graphic Depictions of Results
Door-to-Door, In-Person and
Telephone Surveys
Newspaper/Mail-Back Surveys
Customer Loyalty Strategies
WHEN IT COMES TO COMMUNICATING, WE’VE GOT YOU COVERED.
Thank You!
QCAusa.com | 17220 Camelot Court, Land O' Lakes, FL 34638
o: 866.662.6273 | f: 813.926.2962 | Corporate@QCAusa.com
Quest Corporation of America
17220 Camelot Court
Land O' Lakes, FL 34638
QUEST CORPORATION OF AMERICA
BE INFORMED
Your Future | Our Vision
America’s Choice for Marketing and Communications
2018 » QUARTER 3
PROUDLY SERVING CENTRAL FLORIDA
23rd BIRTHDAY ISSU E
+ Meet the talented individuals who know how to work hard, work together, and work toward the common goal.
THE NEXT GENERATION
EXCELLENCE:
UEST IS ASCENDING to a new level.
Organizationally, as we continue to rise
and grow, we’re forced to recognize
that change is going to happen no
matter what. Quarter three of this
year was a big season for us. We celebrated 23
years of partnerships with hundreds of engineering
consulting firms, all serving federal, state and/
or municipal government – mostly highway and
transportation officials. And, my beautiful daughter, Jessica
Francois, embraced a world that has brought me so much joy for many years.
On September 1, Jessica and I officially became business partners.
In our years of discussion and preparation for this partnership,
I warned her that her career and personal life would forever
be blurred together. I explained the importance of being
increasingly intentional about how we spend our time
and being transparent – bringing our whole selves into
everything we do to pursue our purpose.
What is our purpose? It’s all about compassionate
leadership, and it isn’t easy, especially as we move through
various roles in our lives. If there’s anything my career has
taught me, it’s that I have to look at my life as a whole. How
much am I getting done at work? Am I investing time into
relationships that matter to me? Am I taking care of myself? As a business owner, I
haven’t been able to compartmentalize my life – it’s all one life. To me, leadership isn’t
about teaching someone a skill set, it’s about being there for people and finding every
opportunity to show love, mindfulness and compassion.
I truly believe Jessica is a compassionate leader. She possesses the modesty to
continually seek feedback so that she can continue to grow. She seeks to understand
people in order to guide them, and not only is she ethical, but she holds every
one of her team members to the same standard. Most importantly, her drive and
strength come straight from her heart. If you too have been blessed with a son and/
or daughter following in your footsteps, we probably share the same meaning of
“strength”. Jessica and I often talk about what it means to be strong. We want to feel
strong, which is to live our best lives in a way that is enjoyable to us, but also of much
value to others. Strength is only partly physical – it’s mental, emotional, spiritual and
social. To us, it means believing that you can face the day and anything it might bring.
We also talk about perspective – taking time every day to reflect so that she can
move in a more meaningful direction. As a business owner, daily reflections, or
evaluating objectives and outcomes, tell me what’s working and what’s not. At
Quest, we are constantly encouraging our leaders to check in with themselves and
their teams. How are they doing? What’s working, and how do we do more of that?
What’s not working? How do we fix it? How do we do things better? Examining
how things are going in our lives often helps make for a great life! Reflection
allows us to become more self-aware, understand how and when to change course,
make amends, and to grow in a healthier, more rewarding direction.
I believe that each of us has the strength and courage within us to face challenges
head-on and to create new opportunities for ourselves and for others. My hope, not
only for Jessica, but for each of my employees, is that they see those qualities within
themselves, which ultimately will allow them to build the life of their dreams.
On behalf of this entire organization, thank you for your faith in Quest!
Much love, health and happiness to you all,
| PRESIDENT’S MESSAGE
ABOUT QUEST
Quest Corporation of America, Inc.
(Quest) has maintained a reputation
for providing high-quality, professional
creative products and communications
services to various state departments,
federal and municipal agencies, and to
some of the largest engineering and
construction companies throughout the
United States. Owned and operated by
partners Sharlene Lairscey and Jessica
Francois, Quest is licensed and minority
certified (DBE/MBE/SBE/WBE) to serve
nationally.
A HEALTHY ORGANIZATION
Truly a healthy organization, Quest
is one which strategically integrates
employee well-being into our business
objectives and reinforces it through
our established practices on leadership
support, a learning culture, healthy job
quality and people-friendly practices.
OUR CULTURE OF LOVE
Our culture is driven by one thing – LOVE.
Of course, we have revenue targets,
and our goals are financially driven. Our
purpose, however, is about making our
employees and clients happy. We view our
employees as our number one asset, and
at its core is a belief that work/life balance
is always a priority. We share a positive
climate with motivation among workers.
We are transparent, and there is open
communication and trust. And, we believe
no matter what, at the end of the day we
should always have fun.
OUR CUSTOMERS
We believe our goals are ultimately
to build better relationships with
the societies in which we operate, to
initiate open, two-way dialogue seeking
understanding and solutions to issues of
mutual concern. Our customers mean the
world to us. We consistently strive to treat
them fairly, honestly and with integrity,
maintaining product quality and engaging
in responsible marketing and consumer
information practices.
Be Informed is published by the
Corporate Communications and
Marketing Department of Quest
Corporation of America, Inc.;
17220 Camelot Court,
Land O’ Lakes, FL 34638
Jessica Francois, Editor-in-Chief,
Jessica.Francois@QCAusa.com
Nicolette Hoffman, Editor,
Nicolette.Hoffman@QCAusa.com
Chip Boeckh, Design Manager,
Chip.Boeckh@QCAusa.com
Matthew Lee, Editorial Intern,
Matthew.Lee@QCAusa.com
WELCOMEQ| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 20181
Contact Lauren Pearson
Volunteer Committee Chair
The Florida Department of Transportation District Five
(386) 943-5303
lauren.pearson@dot.state.fl.us
QUESTPROUDLYSERVESCONSTRUCTIONCAREER DAYSSTATEWIDE
Quest has been serving Florida’s Construction Career
Days (CCD) Program for 19 years. The 2019 events are
in motion, and we are excited to volunteer.
January 31 - February 1
AT THE CENTRAL FLORIDA FAIRGROUNDS IN ORLANDO, FLORIDA
The 2019 Central Florida CCD Event is seeking volunteers!
www.ccdfl.org/BE INFORMED | QUARTER 3 20182| THE HEART OF BUSINESS
TEAM AND TALENT TIMES TWO
SARA SHEPHERD SHINES ON DISTRICT FIVE PROJECTS
UEST’S CENTRAL FLORIDA team supports
AECOM, the general engineering consultant firm
for the Florida Department of Transportation
(FDOT) District Five and the FDOT District Five
Communications Office. Quest Communications
Manager Sara Shepherd’s background with the
FDOT District Two public information and public involvement
areas has been beneficial in supporting District Five’s
Communications Office (also known as the Public Information
Office) with media relations, general public inquiries, social
media content creation and posting, and document reviews.
Sara also posts public meeting notices online; creates, edits
and distributes press releases; and provides quality control
for the Central Florida CFLRoads.com web pages. Sara often
compiles the “Daily Clips”
news stories and the “Hot
Topic” lists as directed by
the Central Office for the
district staff newsletter.
FDOT Public Information
Officer and District Five
Manager Steve Olson states,
“Sara’s past experience as a
former FDOT employee in
District Two has been useful,
as she understands how
things work. She has also
helped us craft more posts
for our social media, which our followers appreciate.”
“I’m thankful for the opportunity to contribute to Quest,
showing our value and adaptability to respond to our clients’
needs,” adds Sara.
UEST IS PROUD to have been
a platinum sponsor for the
2018 Lunchtime Concert to
support the March of Dimes
and Second Harvest Food
Bank of Central Florida. The annual
concert raised $20,600 this year.
QUEST SPONSORS STATEWIDE EVENT
TEAM GIVES BACK TO MARCH OF DIMES,
SECOND HARVEST FOOD BANK
Quest has contributed to this
entertaining and heartfelt effort, which
has been supported by more than 100
transportation industry members, over
the last several years. The total amount
of money raised since 2009 is nearly
$104,000.
Q
Our corporate
culture is about
making a difference,
and it’s a great way to give back to
a cause you feel passionate about,”
said Vice President Mary Brooks.| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 20183
Q
SW
3
8
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C
t SW 38th CtPROJECTLIMIT
PROJECTLIMIT
SW 38t
h CtSW 40th StSW 3
6
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h AveS W 4 2 nd S t200
200
75
75
N
The Florida Department of Transportation (FDOT) will be widening and adding turn lanes along
State Road (S.R.) 200/Southwest College Road at the Interstate 75 (I-75) interchange area
from just east of Southwest 38th Court to west of Southwest 36th Avenue, almost one-half mile.
Improvements include:
• Creating new turn lanes on eastbound and westbound S.R. 200 to the I-75 on ramps.
• Extending and widening the existing right turn lane from westbound S.R. 200 to the I-75
northbound on ramp
• Widening the I-75 southbound on ramp and both northbound ramps to add turn lanes.
• Resurfacing, widening, upgrading curb ramps to current Americans with Disabilities Act
requirements, pedestrian signal construction, and lighting, guardrail, landscaping, and
drainage improvements.
Access to businesses and residences will be maintained.
Along with this project, S.R. 200 will be resurfaced from east of Southwest 60th Avenue to east of
Southwest 38th Court, approximately 3 miles. More information on this project is on the reverse
side of this flier.
Motorists can expect nighttime lane closures. No daytime lane closures are allowed; however, work can
occur behind barrier wall during the daytime. Traffic shifts are also possible. Electronic message boards
and other signage will be used to notify motorists of lane closures, and to direct traffic.
Adding Turn Lanes and Resurfacing State Road 200
(Southwest College Road) from east of Southwest 60th Avenue
to west of Southwest 36th Avenue
Marion County Financial Project ID Nos: 439659-2, 437344-1
Your source for information on state roadway projects in Central Florida is just a “click” away!
Visit www.cflroads.com to view anticipated lane closures and up-to-date information about this project.
Project Details
What to Expect
Project Location
Facebook.com/MyFDOTCFL@MyFDOT_CFLCFLRoads.com
To learn more about this project,
just scan the QR code below using
your mobile device.
Fast Facts
Contractor:
D.A.B. Constructors, Inc.
Project Cost:
$7.7M
Work to Begin:
Late August 2018
Estimated Completion:
Spring 2020
Contact
For more information, please contact
Sara Shepherd
Public Information Coordinator
407-758-8080
sara.shepherd@dot.state.fl.us
Safety
Temporary structures and signs will
be in place to direct pedestrians and
bicyclists around work.
FDOT reminds all road users to
pay attention and use caution when
traveling through a construction zone.
Sara Shepherd hands out project fliers to
Marion County community members.
HEN THE CONCEPT studies for four potential Central
Florida Expressway Authority (CFX) tollways wrapped
up early this year, Quest’s Central Florida team thought
we’d get a little breather. Not so fast, my friend! Two of the
concept studies (Poinciana Parkway Extension and Osceola Parkway
Extension) moved into the Project Development and Environment
(PD&E) Study phase, and CFX kicked off an additional two studies
(Lake/Orange County Connector and Northeast Connector
Expressway Extension). The Quest team also has been busy informing
the public about the number of projects currently under design and
the number of active construction projects, not to mention roadway
maintenance activity that could impact traffic and the staffing of
E-PASS promotional events. A typical day finds our team doing
everything from coordinating state-of-the-art smartscreen technology
for a large public meeting to walking door to door to advise residents
that a major widening of the adjacent expressway is about to begin. It
all adds up to fun because each day with CFX brings something new
and interesting. And that’s why working with CFX is such a joy.
STUDIES, DESIGN AND CONSTRUCTION – OH MY!
CENTRAL FLORIDA TEAM KEEPS PUBLIC INFORMED
LEFT TO RIGHT: Quest’s Shari Croteau, Alicia Arroyo
and Kathy Putnam at a recent public workshop for CFX.
S ALWAYS, IT goes without saying it is “Safety
First” on every road or utility construction project.
But when the project is just down the street
from an elementary school with more than 900
students—many who walk or ride a bike to school—
it becomes even more important.
“Since there is no school bus service to this school, many
students travel along Overstreet Road where much of the
work is currently underway,” shares Quest Construction
Program Manager Lisa Mark. “The new pipe is being installed
under the sidewalk, which has to be removed and then
replaced after the pipe is installed and tested.”
With this in mind, Quest associates Lisa Mark and Laurie
Windham joined the Sunset Park Elementary School staff at
the school’s orientation to provide project safety awareness
to parents and students. They created a poster, distributed
safety fliers, and answered numerous questions. The team also
collected parents’ emails to provide future project updates.
It really was the perfect occasion to reach
many of the parents and students who will be
traveling in the construction area. It was also
a great opportunity for us to be involved in one of the
communities we serve,” said Laurie.BE INFORMED | QUARTER 3 20184| THE HEART OF BUSINESSW
READING, WRITING AND SAFETY
AT SUNSET PARK ELEMENTARY SCHOOL IN WINDERMERE
Quest is working with Utility Systems Construction
and CPW Construction Inc. on this force main
improvement project for Orange County Utilities in
Windermere, Florida.
Quest’s Lisa Mark and Laurie Windham educated attendees on the
importance of construction safety.
A
More than 90 community
members attended the
recent SR A1A public
hearing to hear about the
project updates.
Quest’s Eileen LaSeur signing in guests at the public hearing.
EDESTRIAN SAFETY IS a priority for the
Florida Department of Transportation (FDOT)
with several projects underway to create
safer crossing areas along major roadways.
One of those projects in District Five is the
design of 11 new mid-block crossings, and the
enhancement of another, along State Road (SR) A1A
between US 192 and Atlantic Boulevard near Indialantic,
Florida, in the Brevard County area.
Quest Senior Communications Manager Eileen LaSeur
leads the public involvement services for this design
project and recently helped facilitate the project’s
public hearing at St. Mark’s United Methodist Church
in Indialantic. The hearing attracted more than 90 local
residents who were able to listen to the formal hearing
presentation, view exhibits, and speak with project team
representatives.
Fifteen people spoke during the
formal comment period, and 64
comments were received via
comment form, email or telephone.
Reaction to the design plans was
mixed, with some people eager to
see more pedestrian crossings, and
others concerned that the crossings
will have too great of an impact on
motor vehicle movements along the corridor,
giving pedestrians a false sense of security. Opponents
also questioned the use of Rectangular Rapid Flashing
Beacons, because while pedestrians may feel safe
crossing the travel lanes when the beacons are flashing,
vehicles may not always heed the flashing lights.
“When you have projects like this, that may also be
controversial, it’s important to provide easily understood
information that describes the purpose, need, and
benefits of the project. You must also ensure that the
attendees leave the hearing knowing they had an
opportunity to provide meaningful input, and that their
concerns have been heard and will be considered by the
department,” Eileen said.Carolyn Fitzwilliam| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 20185
SR A1A PROJECT UPDATE
ADDING 11 NEW MID-BLOCK CROSSINGSP
Public hearings have very specific regulatory
requirements that exceed those of a regular
public meeting, so precise planning and
coordination are key.” – Eileen
UEST’S CENTRAL FLORIDA
team was honored and
humbled to be selected
again to provide the Florida
Department of Transportation
(FDOT) District Five with districtwide
construction public information
services. The deep project and agency
knowledge, as well as the FDOT
and community relationships, of our
top-notch staff was pivotal in Quest
recently scoring nearly 30 points more
than the next competitor.
We’re proud to have served as
liaisons between FDOT District Five
and community members on more
than 500 construction projects since
2007. Our dedicated staff members
currently serve as the friendly faces
on 73 improvement projects. Working shoulder-to-
shoulder with the FDOT and the consultant staff in
the Brevard, DeLand, Leesburg, Ocala, Orlando and
Oviedo Operations centers, our in-house staffers
provide an approachable ear to community concerns.
Accessible 24/7, we relay vital information in advance
of construction impacts and support the FDOT in
resolving public issues – while documenting all
interactions.
Special thanks to Quest Construction Program
Manager Lisa Mark for her contract leadership, as
well as for her diligence and dedication in writing
and bringing together a smart, concise and winning
proposal. That wouldn’t have been possible, however,
without the energy and enthusiasm, ideas, project
information, and other contributions of Alicia
Arroyo, Carolyn Fitzwilliam, Laurie Windham,
Sara Shepherd and Shemir Wiles.
This dynamic team worked hard to
craft, compile, and condense Quest’s
wonderful story into a basically
four-page, winning submittal!
Executive Creative Director David
Crigger’s masterful layout made even
the bare-bones proposal format required
look great!
We are incredibly
excited to
continue serving
District Five. Our team
of communicators
will always work hard
to maximize our
relationships with local
agencies and community
members in District
Five’s nine counties to
achieve success on
every department
project,” said
Quest Vice
President Mary
Brooks.
LEFT TO RIGHT,
BACK TO FRONT:
Shemir Wiles, Lisa
Mark, Sara Shepherd,
Laurie Windham,
Carolyn Fitzwilliam,
Alicia Arroyo. NOT
PICTURED: Melanie
Hand
BE INFORMED | QUARTER 3 20186| THE HEART OF BUSINESSNINE COUNTIES, FIVE OPERATIONS FACILITIES, ONE STRONG TEAM
QUEST WINS FDOT DISTRICTWIDE PUBLIC INFORMATION
SERVICES CONTRACT
Q
| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 20187
| MEET OUR PUBLIC INFORMATION COORDINATORS
QUEST: Where did you attend school and what was your major?
ALICIA: I started in a private college called Mount Holyoke College in
South Hadley, Massachusetts, for three years. I was in a little town and,
after a while, I realized that it wasn’t for me so I moved back to New York.
I eventually graduated from the University of Phoenix with a bachelor’s
degree in business management.
: How long have you been with Quest and what is your title?
A: In January 2019, I will have been with Quest for eight years as a supervisor/
communications manager.
: Can you give me a brief overview of what it is you do in your work?
A: Currently, I serve as the public information coordinator (PIC) for the Florida Department
of Transportation (FDOT) District Five Oviedo Operations Center. My day typically
consists of uploading all lane closures onto CFLroads.com; attending progress meetings;
visiting the project sites to check on how the project is progressing; media relations;
and assisting the project manager in all capacities as needed. I also serve as a Spanish
translator to the project manager and local news outlets.
: Do you have a favorite newspaper, magazine or blog?
A: I read the local newspaper, the Orlando Sentinel, daily.
: Why are you passionate about public information and communications?
A: When I know that I have helped somebody, it makes me feel good. In our field, it’s
important to be a good person and to share that feeling of wanting to help others. I
always try to make an effort to make a person’s day better.
: What’s the most interesting or coolest thing that’s happened on one of your jobs?
A: On the FDOT State Road 436 Interchange Project with Metric Engineering and Lane
Construction, the project team put a bridge up using concrete beams that were 265 feet
long. It was the first time these type of beams had been used in the state of Florida. That
was pretty cool!
: Did you always want to work in communications, if not what did
you want to be?
A: No, while at Mount Holyoke College, I had a dream of becoming
a music therapist. I really wanted to help kids reach their next
stride with music, but the school discouraged me and told me
I’d never make a living doing that. I truly believe that with music
you can get through to people and calm them down.
: How has Quest helped you grow professionally?
A: Quest has built my confidence up so that I feel capable of
getting the job done at all times. Also, Quest has provided me
with the tools I needed to learn as I go and to feel confident that
I can handle tasks on my own.
: What’s the most interesting thing about you that would shock others?
A: I love to sing! I remember singing at one of our meetings at Quest, and Pennsylvania
Business Unit Leader Megan Olivera started crying, which made me cry. It was special!
ALICIA ARROYO
Hometown: Brooklyn, New York
Astrological Sign: Libra
Three traits that define you: Giving, sappy and organized.
Success is defined as: Enjoying what you are doing and sharing that with
the people around you.
Travel bucket list: Italy because my youngest brother Xavier got married
in Florence at a vineyard, and I just love the culture. I would move there
in a heartbeat!
Alicia and her
family enjoying a
wonderful family
vacation.
QUEST: Where did you attend school and what was your major?
CAROLYN: I attended the University of Southern California for my first
two years and then transferred to Syracuse University, where I received my
bachelor’s degree in newspaper and international relations.
: How long have you been with Quest and what is your title?
C: I have been with Quest for almost three years as a senior communications
manager.
: Can you give me a brief overview of what it is you do as a public information coordinator (PIC)?
C: I serve all projects in Volusia and Flagler counties as a PIC for the Florida Department of
Transportation (FDOT) District Five. If I know a project is going to be extremely impactful,
then I make sure I get some face-to-face time with the stakeholders and community members
in my area so that they are prepared and well informed before the upcoming project starts. I
also provide updates in my area through news releases, fliers, media relations and
CFLroads.com.
: How do you stay current with the latest trends in communications? Do you have a favorite
newspaper you read daily?
C: I try to pay attention to trade articles – whether it’s something online or through a partnership
or professional organization such as the Public Relations Society of America. I used to have
to read six newspapers a day when I worked in the healthcare industry but my favorites would
have to be the New York Times and the Washington Post. The most important thing to me is
to pay attention to the source. For instance, if I don’t recognize the outlet then I don’t read it.
: What projects are you currently working on for Quest?
C: I primarily serve the FDOT District Five Districtwide Public Information Services contract.
I also support Senior Communications Manager Eileen LaSeur with various
Project Development and Environment Studies and design projects, and I
support Construction Program Manager Lisa Mark with business development
opportunities for municipal contracts in Central Florida.
: What are your hobbies and what do you enjoy doing on the weekends?
C: My husband, Scott, and I are golfers. Scott was a golfer when I met him so if I
didn’t learn how to play golf then I was going to be a golf widow (haha). I also
volunteer for a nonprofit organization called IDignity Volusia, and I’m an elder
at our church.
: What advice would you give to new professionals entering the communications
field?
C: My advice would be to learn as much as you can about everything that
happens in our field and take it upon yourself to do that – don’t just sit around
and wait for someone to tell you. Always aspire to learn more and don’t settle
on being comfortable!
: What is your proudest moment to date at Quest?
C: I am always proud to represent Quest. When I am asked which company I work for, and I tell
that person I work for Quest, they always say they have worked with someone in the past from
Quest and that they had a great experience with our company. I just hope that I can carry on
that reputation!
Hometown: Pittsburgh, Pennsylvania
Astrological Sign: Aquarius
Three traits that define you: Dependable, hardworking and curious.
Movie Inspiration: Hilary Swank
If I could have one talent it would be to: Compose music. I
appreciate songs like American Pie and Piano Man, and I like music
that inspires me or is uplifting in some way.
Carolyn and her
husband, Scott,
enjoying a day on
the golf course.BE INFORMED | QUARTER 3 20188| THE HEART OF BUSINESSMEET OUR PUBLIC INFORMATION COORDINATORS |
CAROLYN FITZWILLIAM
| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 20189
| MEET OUR PUBLIC INFORMATION COORDINATORS
QUEST: Where did you attend school and what was your major?
LAURIE: I attended the University of Florida and majored in print
journalism.
: What’s your current position at Quest and how long have you been in this
position?
L: I have been with Quest for over a year, and I am a senior communications manager.
: Can you give me a brief overview of what it is you do in your work?
A: I am a public information coordinator (PIC) for the Florida Department of Transportation
(FDOT) District Five Districtwide Public Information Services. I think of myself as a liaison
between the state road construction projects in Brevard County and the stakeholders, as
well as any other agencies, cities and counties in the area.
: How do you stay current with the latest trends in public relations and communications?
L: I enjoy networking with people in our industry through professional organizations such
as the Florida Public Relations Association or the Public Relations Society of America. I
also love staying up-to-date by watching the news, but I’ve learned that you have to watch
several of them to make sure you are getting accurate information. In addition, I read
Florida Today and smaller community newspapers. There is no other feeling then flipping
a newspaper from left to right and getting that newspaper ink on your hand.
: What drives your passion for communications?
L: Communications, in my mind, is the key to life – whether it be through
a personal, business or client/agency relationship. In this industry, if we
can get ahead of a road project and make a community member or our
client’s life a little easier, or have them have “one less thing” to worry
about then I know I’m doing my job right.
: What has been your favorite project to date at Quest?
L: I think it would have to be one of my first projects, the Rail Trail. It was a
great project. It’s a 12-mile, multi-use trail that took an existing rail bed
and turned it into a trail where community members can walk, run or
bike.
: What are your hobbies and what do you enjoy doing on the weekends?
L: Pretty much anything outside – I’m transitioning from being a runner to
a hiker. I’ve hiked to the bottom of the Grand Canyon, and my goal is to
eventually do portions of the Appalachian Trail. I also enjoy going to the
beach, reading, and spending time with my daughter Savanna, 22. She’s my world!
: What’s the most interesting or coolest thing that’s happened on one of your jobs?
L: Every job is pretty amazing, but I really love working on the overpass projects. For
example, when you stand on the deck of a brand new interchange that is being built over
Interstate 95, and you look down and see the traffic and know that no one else has ever
stood up there before except the construction manager and the team – I think that is
pretty cool.
: How has Quest helped you grow professionally
L: Quest has clearly outlined my duties and expectations, and has given me the tools I need
to be successful. Our team has also pushed me out of my comfort zone to set my own
expectations – and I don’t want to let them down.
LAURIE WINDHAM
Hometown: Mayo, Florida
Astrological Sign: Cancer
Movie Doppelganger: Almost once a week I’m told that I talk like Reba
McEntire, so her or Ashley Judd.
Superpower: I’d like to make up my own superpower – it would probably
involve flying with or without a cape, as well as having the ability to
always make people laugh.
Success can be defined as: At the end of every day, you have to feel
good about what you have done and the choices you have made.
Laurie and
her daughter,
Savanna, enjoying
an active family
run on the beach.
BE INFORMED | QUARTER 3 201810| THE HEART OF BUSINESSMEET OUR PUBLIC INFORMATION COORDINATORS |
QUEST: Where did you attend school and what was your major?
LISA: I attended undergrad at Stetson University and received my
bachelor’s degree in comparative literature. I also received my Masters
of Business Administration from the American Graduate School of
International Management with a focus in international studies.
: What’s your current position at Quest and how long have you been with
Quest?
L: I have been the construction program manager for Quest’s Central Florida team
for more than a year, but I have been with Quest for a total of four years.
: Can you give me a brief overview of what it is you do in your work?
L: As the Quest Project Manager for the Florida Department of Transportation (FDOT) District
Five Districtwide Public Information Services contract, I enjoy managing the Quest public
information coordinators supporting SunRail construction and the local FDOT operations
facilities throughout FDOT District Five. It’s my pleasure to work closely with the FDOT Public
Information staff and contract administrators to provide updates and meet client needs. I am
always happy to lend support as needed to the public information team including project
assistance and quality control support for project fliers, press releases and collateral materials.
: Do you have a favorite newspaper, magazine or blog? How do you stay current with the latest
trends in public information?
L: I enjoy reading the local paper, but I also listen to The Daily and National Public Radio. To stay
up to date, I talk to people in the industry about what strategies and tactics are working for
them. Our Central Florida team is also great about sharing valuable information among each
other. Quest Vice President Mary Brooks is also an invaluable resource of information.
: Did you always want to work in communications, if not what did you want to be?
L: I wanted to be a writer – a novelist to be more exact. I really love creative writing. But I love
being in marketing and communications – it’s my wheelhouse.
: What advice would you give to new professionals in this field?
L: I would say be passionate and enthusiastic, as well as assume the
best of others and seek to understand first and then be understood.
: What are your hobbies and what do you enjoy doing on the
weekends?
L: I enjoy doing yoga and Pilates, as well as snow skiing and spending
time at the beach. I’d also love to start kayaking, while my daughters,
Bella, 17, and Laney, 11, and my husband, Boyd, paddleboard next
to me.
: Who inspires you personally?
L: My mother, Carmelinda. She was very giving and grateful, but also
tireless and she encouraged myself and others to pursue their
dreams.
: What is your proudest moment to date at Quest?
L: I was very excited to win this last FDOT District Five Districtwide Public Information Services
contract and have it be renewed for the next three years. I’m most excited for our team as
a whole. It’s nice to be able to continue growing and establishing goals with this wonderful
group of colleagues and friends every single day.
Hometown: Queens, New York
Astrological Sign: Scorpio
Three traits that define you: Optimistic, organized and independent.
Movie Inspiration: Sophia Loren
How do you define success? Feeling fulfilled and helping others
achieve their dreams.
Lisa’s husband,
Boyd, Lisa,
and her oldest
daughter, Bella, at
the Garden of the
Gods in Colorado
Springs, Colorado.
LISA MARK
QUEST: Where did you attend school and what was your major?
MELANIE: I attended the University of Central Florida and received
my bachelor’s degree in interdisciplinary studies with
concentrations in business, communications and social science.
: What’s your current position and how long have you been in this
position?
M: I am a communications manager for our Central Florida team, and just
started with Quest in August.
: What projects are you currently working on for Quest?
M: I’m working on the Florida Department of Transportation (FDOT) District Five
Districtwide Public Information Services contract as a public information coordinator.
: How do you stay current with the latest trends in public relations and communications? Do
you have a favorite newspaper, magazine or blog?
M: I search the internet to see if there are any blogs or white papers talking about new,
interesting communication techniques. I like to stay up-to-date by watching the local
news. I also enjoy reading Time Magazine, as well as any type of cooking magazine or
book.
: Why are you passionate about communications?
M: Since I’ve worked in different fields I find that strong communication is one of the biggest
traits companies are lacking. People don’t talk, or they don’t communicate effectively. I
want to help change that.
: Is there a project you have worked on in the past that you feel passionate about?
M: The I4 Ultimate Workforce Development and Small Business Enterprise Initiatives, which
helps small businesses get onto larger scale contracts.
: What are your hobbies and what do you enjoy doing on the
weekends?
M: I love football – the New England Patriots are my favorite team.
I also love music, so any festivals or outside concerts, as well as
fishing, camping or anything outdoors. Spending time with my
friends and family is also very important to me.
: Who Inspires you personally?
M: I would say my friends and family. They inspire me daily to be a
better person, and of course my daughter, Emily. She’s always
showing me how to look differently at situations through another
person’s eyes.
: What advice would you give to new professionals in this field?
M: I would say to pay attention to what other people say, and how they react to things, and
listen so that your solutions not only help you but also the people around you.
: How has Quest Helped you grow professionally?
M: Quest has already given me the opportunity to thrive in the industry and has allowed me
to further explore my passion for communications. I’m very excited to be a part of the
Quest team.| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201811
| MEET OUR PUBLIC INFORMATION COORDINATORS
MELANIE HAND
Hometown: Daytona Beach, Florida
Astrological Sign: Leo
Three traits that define you: Loyal, organized and passionate.
Favorite musical artists: The Beatles, Zac Brown Band and Joan Baez.
Superpower: I would probably pick the superpower that gives you mental
and overall internal strength.
Melanie and her
daughter, Emily,
spending quality
time together.
“She’s my world,”
said Melanie.
BE INFORMED | QUARTER 3 201812| THE HEART OF BUSINESSMEET OUR PUBLIC INFORMATION COORDINATORS |
QUEST: Where did you attend school and what was your major?
SARA: I graduated from the University of Florida with a bachelor’s degree
in agriculture education and communication with a concentration in
extension education. I also have a Master’s in Communication from Queens
University in Charlotte, North Carolina.
: What’s your current position and how long have you been with Quest?
S: I’m a communications manager, and I’ve been with Quest for more than a year.
: What projects are you currently working on for Quest?
S: Right now, I’m on two different contracts. On one contract, I’m supporting AECOM, the
general engineering consultant firm for the Florida Department of Transportation (FDOT)
District Five, and the FDOT District Five Communications Office. My second contract is the
FDOT District Five Districtwide Public Information Services contract where I provide services
for construction projects that are managed by the FDOT Ocala Operations Center.
: How do you stay current with the latest trends in communications?
S: I would say through internal networking with coworkers and colleagues, whether it be keeping
each other updated on new trends and techniques, or attending various training opportunities
from different professional organizations such as the Florida Public Relations Association.
: What’s the most interesting or coolest thing that’s happened on one of your jobs?
S: I recently had a concerned resident call us about a gopher tortoise that showed up along the
State Road 35/Baseline Road project. He wanted to make sure we were aware so that it was
protected during mowing and other maintenance activities. It was nice to talk to someone
who was concerned and also positive about FDOT’s efforts to protect animals.
: Did you always want to work in communications, if not what did you want to be?
S: Originally, I got my associates degree preparing to work in Criminal Justice. I wanted to
analyze tire tracks, handwriting and more. I also wanted to work in Extension 4-H, which
is a youth program where kids complete hands-on projects in areas like science, health,
agriculture, public speaking, animal care and citizenship,
in a positive environment where they receive guidance
from adult mentors and are encouraged to take on
proactive leadership roles, according to 4-H.org.
: What advice would you give to new professionals in the
communications field?
S: Be true to your heart. Know yourself, your values and
morals, and then everything else will fall into place.
: Who inspires you professionally?
S: Inspirational, good leaders like President/CEO/Owner
Sharlene Lairscey, Vice President Mary Brooks, and
Steven Olson at the FDOT District Five Office.
: What are your hobbies and what do you enjoy doing on the weekends?
S: Besides riding my horses, Cassie, Safari and Paseo, I like to go kayaking, camping and hiking.
I’m also a third generation clogger.
: How has Quest helped you grow professionally?
S: Quest has helped me grow professionally in my career by providing me with the opportunity
to work on a variety of contracts. I also feel like I have grown more independent and
self-sufficient since starting with Quest.
Hometown: Fort Pierce, Florida
Astrological Sign: Scorpio
What are three traits that define you? Honest, energetic and dedicated.
Travel bucket list: Ireland because I’d love to ride my horses out in the
countryside and along the coastline.
Spirit animal: A wild horse because they are free, powerful and
majestic.
Sara Shepherd,
Alicia Arroyo,
Carolyn
Fitzwilliam and
Shemir Wiles
enjoy a fun team
outing.
SARA SHEPHERD
| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201813
| MEET OUR PUBLIC INFORMATION COORDINATORS
QUEST: Where did you attend school and what was your major?
SHEMIR: I attended the University of South Florida (Go Bulls) and received
my bachelor’s degree in mass communications.
: What’s your current position and how long have you been with Quest?
S: I’ve been a communications manager for Quest for about two and a half years.
: What projects are you currently working on for Quest?
S: I am on the Florida Department of Transportation (FDOT) District Five Districtwide
Public Information Services contract providing public information services for the FDOT
Operations Center in South Orange, Lake and Sumter counties. My day-to-day usually
consists of touching base with my project administrators and managers to discuss any
outstanding issues on projects and how we are progressing with those; responding to
emails from constituents, government officials and state officials; making sure CFLroads.
com is updated, and attending progress meetings.
: How do you stay current with the latest trends in public relations and communications?
S: I would say social media is the biggest way I stay up to date. I follow a lot of public
relations agencies on Twitter such as the Florida Public Relations Association, PR
News, and the Public Relations Society of America. I also read blogs and white papers
associated to these organizations and keep in contact with other industry professionals
either in transportation or any other field such as Healthcare, Hospitality and more.
: What projects have you worked on in the past?
S: A couple years ago, I was a co-host for the annual Citrus County African American Read
In, where Citrus County community members come together to learn about how African
American authors have contributed to American literature. It was a really fun experience
because not only was I the co-host at the event, but it also helped me overcome my public
speaking fears.
: What are your hobbies and what do you enjoy doing on the weekends?
S: I love to read classical literature such as “The Scarlet Letter” and “To
Kill a Mockingbird”. I also enjoy binge watching shows on Netflix,
shopping, and trying new restaurants – especially Japanese and
Caribbean cuisine.
: Who inspires you personally?
S: My mother. She has shown me what it means to be a strong woman and
have a strong work ethic, and she has been my biggest cheerleader.
: What is your proudest moment to date at Quest?
S: When President/CEO/Owner Sharlene Lairscey, Construction Program
Manager Lisa Mark, and Vice President Mary Brooks said “You can do
this”, when I accepted the position I’m currently serving in Orlando.
It was not a position I actively went for, but a position I was placed in. It was a major
stepping stone for me attaining all that responsibility, but I’m glad I pushed myself to
do it.
: What advice would you give to new professionals in this field?
S: Be humble would be my best piece of advice. It’s easy to feel that you have learned it all
or that there is nothing new you could experience, but that is not true. There is always
going to be someone out there that has been doing this longer, so always stay humble,
talk to people and learn from them, and be open to absorbing new information.
SHEMIR WILES
Hometown: Spring Hill, Florida
Astrological Sign: Scorpio
Name three traits that define you: Loyal, inquisitive and goofy.
Success is defined as: Being truly happy with your life. If you can sit back
and feel good about your spiritual, mental, physical, and financial health,
then I believe you have made it.
Travel: Kenya because there is something really special being a person of
color, traveling to Africa, and connecting with your ancestry and culture.
Shemir and her
sisters, Lisa and
Lynette, right
before attending
a Janet Jackson
concert in Tampa,
Florida.
UEST’S SOUTHWEST FLORIDA team has been proud
to support Collier County and Stantec in updating and
improving the county’s website for information about the
county’s stormwater utility program, explanation of the stormwater
fee, and potential mitigation credits for residents in the county.
Quest Webmaster/IT Support Manager Dylan Conway led the
changes to the website, which for now remains in a dormant phase,
until the website is ready to be launched. Our web design team has
updated content explaining the program and its benefits, developed
fillable application forms for the mitigation credit application and
other forms, and linked the overall website with an impervious
surface map developed by Stantec, where residents could calculate
what their stormwater utility fee would be. In addition, our web
design team developed a program where the website, at scheduled
intervals, would email the county any applications filled out on the
website, and would also maintain a daily, weekly, and monthly log of
applicants’ pertinent information for record keeping for the county –
all maintained automatically through the website.
COLLIER COUNTY STORMWATER WEBSITE
IS NEW AND IMPROVED
QUEST SUPPORTS COLLIER COUNTY, STANTEC
We are pleased to showcase the vast capabilities
of our web design team at Quest, and our
eagerness to better serve our clients and provide
enhanced public information services through our
website design, hosting and management services.
Q
We are
pleased
to support the
City of Cape Coral
and Chris-Tel
Construction on
this project, and to
have opportunities
to develop new and
creative techniques
for the benefit of
the stakeholders,”
said Yvonne.
UEST IS PROUD to provide a
grassroots approach to public
information for the Southeast
47th Terrace Streetscape and
Utility Improvement Project in the City
of Cape Coral, Florida, connecting with
roughly 150 businesses in the 1-mile stretch
of this downtown business district where
improvements are underway. In this
tight-knit community and thriving business
district, Quest finds out-of-the-box
opportunities to better reach stakeholders
and support them.
Quest Southwest Florida Business Unit
Leader Yvonne McClellan, our boots
on-the-ground supporting this project,
coordinates with Chris-Tel Construction,
the construction manager for the project,
to better inform and work directly with
stakeholders. Quest develops a wide
range of notifications and solutions for
stakeholders to assist them as much as
possible during construction. Yvonne
works closely with our creative team
developing easy-to-understand active
parking area maps and detour maps for
businesses to distribute to their customers
STAKEHOLDER RELATIONS IS KEY
SE 47TH TERRACE STREETSCAPE PROJECT UPDATE
to assist them in navigating to
their businesses. These maps
offer multiple access routes to
reach businesses and multiple
destinations as to where to park.
Events are an important tradition
in this business corridor, so
Yvonne also works closely with the
local entertainment association,
coordinating ride-alongs as needed
to illustrate best access routes for
trolley events that travel to the
businesses near active construction
zones. Quest also provides one-on-
one meetings with stakeholders
as requested for informal walk-
throughs of the project limits
to illustrate how the project is
progressing and update them on
what work is being done.
These efforts build upon the regular
construction milestone updates
we develop to inform stakeholders
about what construction goals have
been completed and what’s coming
up next.
Q
BE INFORMED | QUARTER 3 201814| THE HEART OF BUSINESS
HE DRAWBRIDGE ON State Road (SR)
29 over the Caloosahatchee River is
the only access to and from LaBelle,
Florida for many miles. Residents going
to work, kids arriving to school on time,
businesses with deliveries, and folks
traveling to and from LaBelle have concerns that
the lane closures may interrupt their schedules.
Quest Senior Communications Manager Corine
Burgess is easing the minds of these residents
by providing accurate information and answering
their questions.
This project is very high profile since so many
people, including truckers, use the bridge in
everyday travel. Coordination with the Hendry
County Public Information Office has been
essential in helping get word out to all departments and
entities in Hendry County. Additionally, Corine met with the
LaBelle Downtown Revitalization Group to ensure fact sheets
were available for businesses in the LaBelle area and to
assure them that the special events they planned would not
be interrupted by the construction. The Florida Department
of Transportation (FDOT) hosted another meeting with the
contractors on hand and invited Hendry County staff and
officials, City of LaBelle staff and officials, Hendry and Glades
county school boards, and other community members who
wanted information about the project. Corine was readily
available to assist with questions and hand out fliers about
the project.
BRIDGING THE GAP WITH COMMUNICATION
LABELLE DRAWBRIDGE PROJECT UPDATE IN HENDRY COUNTY
The original drawbridge was constructed
in 1959, and the bridge is a focal point
for traffic in the area. It is located on SR
29 and goes over the Caloosahatchee
River, located in downtown LaBelle. It is
a narrow, two-lane roadway, which does
not currently support commercial vehicles
that exceed the existing weight limit.
This project is very important because
by strengthening and rehabilitating the
steel and concrete beams of the bridge,
commercial vehicles will be able to travel
this route instead of going to Moore Haven
to cross the Mamie Langdale Memorial
Bridge, saving them miles of travel. The
commercial trucking industry will benefit
from these improvements, as will all
motorists who travel over it.
Corine has coordinated with FDOT,
Seacoast, the city, the county, and
the LaBelle Downtown Revitalization
Group, who have all worked together
to make sure citizens know what to
expect regarding lane closures and other
important information. Social media
has also played a key role in informing
citizens and word has spread rapidly
encompassing even more citizens. Phone
calls from stakeholders are slowing
down now as more and more people
are informed about the project through
various outreach efforts including fliers
posted at local businesses, media,
announcements at government meetings
and social media. “This project has truly
been a team effort,” stated Corine.
The original drawbridge under construction in 1959.
Corine touring the LaBelle Drawbridge project. | THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201815
T
OU MAY BE wondering what the natural environment and
communications have in common. The answer is probably more
than you realize. Quest Senior Communications Manager Corine
Burgess has more than 20 years of experience in the natural
resources field, and even though she is very knowledgeable about
Florida’s flora and fauna, her communication skills have been equally as
important in her past positions in the environmental realm.
CATCHING UP WITH CORINE BURGESS!
A NEWCOMER IN THE
TRANSPORTATION INDUSTRY
Corine served in the Florida Park Service as park manager for Fort Zachary Taylor
State Historic Site in Key West, Florida. As such, she continually interacted with
the public as well as with other various governmental and private agencies. She
managed staff, obtained and managed grants, and administered budgets. Corine was
responsible for enforcing park rules and policies. She also was responsible for keeping
staff and visitors safe, while providing an enjoyable and pristine natural environment
in which visitors could enjoy recreational opportunities. “Running a state park requires
excellent communication skills. It is essential that good relationships are built to
ensure the success of the park’s management. At Fort Taylor, we were surrounded
by a military base, so making sure that each entity was aware of what the other was
doing was critical regarding the safety and smooth running of each organization.
It’s all about partnerships
and working together,” says
Corine. State government has
various levels ranging from
the governor to the district
offices. As a park manager,
communication is vital with all
levels within the organization.
Corine established good
relations within her
organization as well as with
local government, various
organizations, the media, and
the public.
Another aspect of running a
state park is marketing. Corine
made sure that Fort Taylor was well advertised regarding special events, recreational
opportunities, and the natural beauty the park had to offer. Submitting articles to
the local media, newsletters, posters, fliers, radio spots, and even a
couple of television clips ensured that folks were informed about the
park and events. As park manager, the creation, organization, and
management of special events was part of the job. Corine came up
with unique events to ensure visitation to the park was at its peak.
While Corine enjoyed her position with the park service, family
required her to move to Central Florida where she obtained a
position with Highlands County as an environmental specialist. Her
new duties included the management of a wildlife preserve, which
entailed being familiar with Florida statutes and keeping up with the
changes in the laws. Additionally, she kept the public informed about
environmental issues and special events happening at the preserve
and within the county.
After joining Quest, Corine currently serves the Florida Department of Transportation
District One Heartland Operations Center as a community outreach specialist.
I believe that being
passionate about
the environment is
more than caring for
the earth. It’s the sharing of
information and knowledge
with others, so that they can
be educated regarding how
to be good stewards of our
natural world,” said Corine.
Corine touring the Rucks Dairy Road Bridge project where she served
as a community outreach specialist. BE INFORMED | QUARTER 3 201816| THE HEART OF BUSINESSY
UEST SENIOR COMMUNICATIONS Manager
Nannette Rodriguez renewed old acquaintances
with former Florida Department of Transportation
(FDOT) Secretary Ananth Prasad in August at the
Florida Transportation Builders’ Association (FTBA) annual
conference in Boca Raton, Florida. Nannette worked closely
with the FDOT on several Miami Beach projects, where she
served as director of communications until 2016. Former
Secretary Prasad, who served as FDOT Secretary from 2011
to 2015, is the president-designate for the FTBA.
Nannette and Quest Senior Communications Manager Peter
Dobens were at the conference to network, place faces
to names, and share with other attendees the benefits of
working with Quest on multiple infrastructure and other
projects.
ATHEMATICALLY, WE LEARN that a straight
line is the shortest distance between two points.
So, in theory, we should all be moving in straight
lines when we get to places. Well, not always.
While moving people from one place to another
efficiently and safely is the goal of mobility planning, it
can still can be a challenge. Some plans may call for the
removal of obstructions or to build new structures and
methods to move along.
“The planning all starts with identifying
challenges and opportunities and
studying and evaluating, while obtaining
input from stakeholders along the
process,” said Quest Program Manager
Nannette Rodriguez.
The Broward Metropolitan Planning
Organization has begun the planning
process of developing mobility hubs for
Pembroke Pines’ City Center and Plantation’s
Midtown. Quest’s Southeast Florida team partnered
with HNTB to support the public outreach efforts from
meeting logistics to producing collateral materials to
conducting surveys. Other team members on these
projects include Marlin Engineering, Lambert Advisory,
Bermello Ajamil & Partners, Inc., and WTL+a.
On August 30, two kick-off meetings were held with
city planners and engineers to begin the planning
process. HNTB Principal Planner Diane Gormely-Barnes
emphasized the importance of community outreach
during the planning stage. Next steps are to hold various
meetings with stakeholders that include agencies, city
boards and commissions, businesses and developers,
community groups, as well as conduct surveys to create
the framework from which the master plan and design
will be formed.| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201817
Team members met in late August to discuss next steps and begin the
project planning process.
Quest’s Nannette Rodriguez caught up with FTBA President-Designate
Ananth Prasad at the annual conference.
M
MOBILITY HUB PLANNING BEGINS FOR TWO BROWARD CITIES
QUEST PARTNERS WITH HNTB
FTBA ANNUAL CONFERENCE
QUEST CONTINUES TO BUILD RELATIONSHIPS AT INDUSTRY
CONFERNCE IN BOCA RATON
QNannette Rodriguez
MPROVEMENTS TO THE Interstate 95 (I-95)
Interchange at Sample Road in Pompano Beach,
Florida, are key elements in the ongoing Florida
Department of Transportation’s (FDOT) drive
to redesign and upgrade safety at
interchanges throughout Broward
County and Palm Beach County.
Quest is providing an essential
component in the design process
working closely with DRMP and
the FDOT to handle community
outreach and community
involvement.
Our Southeast Florida team,
including Senior Communications
Manager Peter Dobens, Southeast
Florida Business Unit Leader Beth
Zsoka and Senior Communications
Managers Nannette Rodriguez,
planned and facilitated a public
workshop offering the opportunity
for more than 400 affected
residents and business owners to
review project design plans for the
I-95 Interchange project.
Prior to the meeting, our team supported DRMP and
the FDOT with a mass mailing. Our very own Nannette
HETHER YOU WALK, cycle, or drive, mobility improvements are
coming to the City of Coconut Creek’s Lyons Road in Broward
County. Senior Communications Managers Peter Dobens and
Nannette Rodriguez worked closely with F.R. Aleman, the Florida
Department of Transportation (FDOT) District Four, and the City of Coconut
Creek to conduct a public information workshop on September 26, where more
than 50 people attended.
The goal of this $13 million project is to improve mobility on Lyons Road between
South C-14 Canal to Sawgrass Expressway by adding bike lanes, milling and
resurfacing of travel lanes, and constructing sidewalks where none are present.
The Broward Metropolitan Planning Organization is investing more than $300
million to create safer, healthier communities in Broward County. This project is
one of many within the larger plan to create enhanced bicycle, pedestrian, and
public transportation access.BE INFORMED | QUARTER 3 201818| THE HEART OF BUSINESSFDOT’s Brad Salisbury and Quest’s Nannette
Rodriguez educating community members on the
improvements project.
W
I
SAMPLE ROAD IMPROVEMENTS PROJECT
QUEST WORKS CLOSELY WITH DRMP AND FDOT
LYONS ROAD IS MOVING ALONG WITH IMPROVEMENTS
QUEST EXECUTES A SUCCESSFUL PUBLIC
WORKSHOP IN COCONUT CREEK
Rodriquez was available at the meeting providing
Spanish translation for several of the residents
inquiring about the impacts to their homes along the
interstate.
The project includes redesigning the northbound
and southbound entrance and exit ramps to provide
an added measure of safety for motorists. Also,
the project will add lanes to improve traffic flow at
Northeast 3rd Avenue, about 600 yards east of the
interchange.
Quest’s Nannette Rodriguez provides translation to the Julian family of
Pompano Beach as FDOT Project Manager Robert Lopes, left, looks on.Peter DobensBeth Zsoka
Y FRIENDS AND colleagues describe me as
an incredibly logical person, preferring to
aggressively defend the logic behind life’s oddities
instead of citing the mystical forces of the universe
as the reason for their occurrence. Everything
does indeed happen for a reason, but I must
confess that my career path has me scratching my head. If
you’d asked me ten years ago, five years ago, or even less
than a year ago if I thought I’d find myself working where I
am now, I would’ve thought you were crazy.
Working as an assistant community outreach specialist
on roadway construction projects for the Florida
Department of Transportation (FDOT) District Six through
my employment with Quest is the last thing I thought I’d
be doing in the year 2018, having just graduated with a
bachelor’s degree in computer information systems and
looking for the next big thing.
I’ve worked as a journalist for teenage and college print
publications, as an administrative assistant for businesses
in the printing
industry, and as
an independent
documentary
filmmaker. As logical
thinking would have it,
though, the skills I’ve
built up through those gigs has prepared me for my current
role quite handsomely.
Over the years, for example, I’ve crafted an ability to
talk to strangers and become increasingly sociable in all
situations. However, I never thought I’d exercise this muscle
of mine on the streets of State Road 968, where an active
FDOT reconstruction project has taught me a wealth of
lessons about the complexities of roadway construction
and how to best communicate these challenges to local
stakeholders.
Over those same years, I’ve also worked on the colorfulness
of my writing to enhance my journalistic and nonfiction
work. Little did I know that I would end up working on a
much more prosaic style of writing through project fact
sheets and eBlast updates that warrant a “need to know”
style as opposed to a “tell me a story” style.
These are things I like most about the life I’ve led and about
my job with Quest. It’s one of the most dynamic jobs I’ve
ever had and I’m increasingly thankful for the opportunity
to partake in something of such a large scale as the care
and maintenance of our state’s highway system, a feat that
appears larger than life on paper, but in actuality is a daily
grind full of smaller challenges and accomplishments. | THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201819
M
INTROSPECTING WITH SUNGLASSES AND A SAFETY VEST ON
BY Tomás Monzón
The people I’ve met in the process are just as colorful.
From field inspectors to contract support specialists,
from roadway designers to project administrators, and
from business owners to elected officials, the names and
faces are as memorable as the places and spaces.
Perhaps most importantly though, is the spirit of the
company I work for. On the multiple occasions that
I’ve asked South Florida Business Unit Leader Sergies
Duarte or other Quest employees what it is that we
do, the answer has always been “we can do anything”.
My logical approach to things takes a step back from
a statement like that. I let it tickle my emotions and
inspire me to achieve more, to never back down from a
challenge, and as mentioned earlier to always be on the
lookout for the next big thing.
Given my track record, though, I think I’ll stop trying to
predict my future. Letting it all just happen seems to be
much more rewarding.
... what it is that we do, the
answer has always been “we
can do anything”.
As an assistant community outreach specialist
(COS) working alongside lead COS Sergies Duarte,
Tomás Monzón’s latest project is a perfect example
of the melting pot we live and work in. Described
as a roadway safety improvement project along
State Road (SR) 922/Northwest 125 Street in the
City of North Miami, the project limits extend less
than a mile along a purely residential corridor,
which plays host to residents hailing from Europe,
the Caribbean, Central America, South America
and more. All three languages are spoken on this
corridor, and when someone calls in asking for
project information, there’s no telling which one of
those three (or more) languages we’ll hear on the
other end of the line.
Thinking out of the box when it comes to creating
advertising and educational material for projects
like this is the key to our success. Not only were
project fact sheets and other materials printed and
distributed in English, Spanish and Haitian Creole,
but advertisements for our public meeting was also
broadcasted on Haitian radio. The public meeting
itself was attended by a Haitian Creole interpreter
who was ready to translate information for anyone
that requested it.
Although this project is the latest example of
our dynamic outreach, all of our projects in
South Florida this year have required the same
level of adaptability and readiness to serve
a variety of widely different audiences, from
the businesspeople along SR 5/US 1/Biscayne
Boulevard in Downtown Miami to the artists,
musicians, and tourists along SR 90/US 41/
Southwest 8 Street in Little Havana.
We’re proud to say that our South Florida team is
on top of their game when it comes to dynamic
outreach but is learning new lessons every day – in
many different languages!BE INFORMED | QUARTER 3 201820| THE HEART OF BUSINESSHE CITY OF Miami and its surrounding
areas are overflowing with different
cultures, customs and languages.
As the “gateway to the Americas”,
Spanish, English, and Haitian Creole
can be heard almost anywhere and
anytime throughout the city. Providing effective
community outreach services to the Florida
Department of Transportation (FDOT) District Six
construction projects requires the ability to adapt
to multiple audiences on the same project.
MASTERING COMMUNITY OUTREACH IN THREE DIFFERENT LANGUAGES
SOUTH FLORIDA TEAM ON THE TOP OF THEIR GAME WHEN
IT COMES TO INNOVATIVE OUTREACH
Even a gentleman from a local
Haitian Creole television station
was in attendance, shooting
B-roll of our presentation and
interviewing one of the residents
in attendance.
Quest’s Sergies Duarte discussing project updates with a
Haitian Creole interpreter and a project team member.
T
UEST’S SOUTH FLORIDA team kicked-
off the 2018 and 2019 school year
with the newly launched Florida
Department of Transportation’s
(FDOT) District Six Anti-Litter Public
Service Announcement (PSA),
emphasizing why trash on the road is unsafe
while showcasing some of Miami’s youth in
action.
The 55-second clip, which hit YouTube earlier this
month, is currently also on NoMi TV (channels 77
for Comcast and 99 for U-verse) – the direct and
local news platform produced by and for the City
of North Miami. The engaging municipality has
been a partner of the green campaign since it
launched in the spring.
Aside from featuring facts regarding the
extended amount of time it takes litter to
decompose, the video features local children
whose impactful message reinforces an anti-litter
lifestyle and encourages behavior change in
drivers who litter. The “Litter-Free Miami-Dade
Campaign” message with the tagline “Keep
Our Cities Pretty” also appears throughout
Miami’s Metrorail displays and has opened up
doors for the FDOT to ally with the county
and local municipalities in an effort to amplify
beautification projects. Grassroots outreach
partnerships include working with major
companies to host educational seminars or
information booths.
Throughout the month of August, Quest
also partnered with Miami-Dade County’s
Transportation Planning Organization (TPO), to
bring information to employees and visitors at
Jackson Memorial Hospital. Collaboratively, they
presented information about the
Anti-Litter Campaign and the TPO Strategic
Miami Area Rapid Transit Plan or the “SMART
Plan”, a program of projects geared to improving
transportation throughout Miami-Dade County.
FDOT’s Anti-Litter Campaign has also made
MARIA
CAMACHO
ALEX
GRATEREAUX
NANNETTE
RODRIGUEZ
SOPHIA
TINGLE
headway on the TPO’s newsletter informing
commuters and local transportation enthusiasts.
Launched back in April, FDOT’s Anti-Litter
Campaign seeks to encourage the upkeep and
safety of South Florida’s state highways. It also
educates residents about ways to support
anti-litter efforts on Interstate 95 from Northwest 62
Street stretching up to Miami Gardens Drive. Other
initiatives include the Department’s
“Adopt-A-Highway” program, allowing companies
and organized groups to set scheduled clean-up
sessions throughout the year.| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201821
Q
Meet our South Florida Safety Campaign Team
“KEEP OUR CITIES PRETTY” CONTINUES IN MIAMI-DADE
QUEST LAUNCHES PSA FOR ANTI-LITTER CAMPAIGN
To learn more about the FDOT Adopt-
A-Highway program, visit
www.fdot.gov/maintenance/aah.shtm.
HE 40TH AVENUE Northeast
Bridge connects two St. Petersburg
neighborhoods – Northeast Park and Shore
Acres. Since August 2017, this 57-year old
structure has been the focus of community
conversation.
Quest’s West Central Florida team supports
Professional Engineering Consultant Cardno
with public engagement during the design of
the replacement structure. The project focuses
on three key factors: user safety, accessibility
and aesthetics.
A first public meeting was held in June, with
Quest’s next task including evaluation and
development of a summary report from
an extensive survey conveying community
thoughts and input. More than 650 respondents took
part in a month-long survey of issues regarding the
re-building of the 40th Avenue Northeast Bridge. City
staff and Cardno’s design team members have been
looking over the results and are taking the findings
forward into the re-building process.
EMBERS OF OUR West Central Florida Team,
working closely with the Florida Department of
Transportation and their Tampa Bay Next owner’s
representative HNTB, coordinated and facilitated
the Howard Frankland Bridge Industry Forum.
Through this Forum design-build teams and subcontractors
were invited to participate. More than 250
people were in attendance. According to
Quest Vice President, Lori Buck, “The
Industry Forum provided an opportunity
for Design-Build teams, including
contractors, subcontractors, and design
consultants, to learn more about the
elements and considerations of the
Howard Frankland Bridge project prior to
bidding on the $814 million project.”
Area residents and interested citizens will be able to learn more
about the project, share ideas and provide comments on the
proposed improvements in a variety of ways. Support by Quest
throughout the project includes public meetings, small group
meetings, and updating the project website.
The community conversation will continue as the City
encourages input to the look and function of the new
structure, with the next public meeting slated for late
November 2018. For more information about this project, visit
www.40thavenuebridge.com.
HOWARD FRANKLAND BRIDGE INDUSTRY FORUM HIGHLIGHTS
Involving and engaging the public throughout the design process
is an important part of the City’s commitment to serving the needs
of its residents,” said Quest Vice President and Project Manager
Jill Cappadoro.
The project includes replacing the existing
northbound bridge by constructing four
non-tolled/general use lanes, two tolled
express lanes in both the north and
southbound directions, and a 12-foot
shared use path adjacent to the non-tolled/
general use lanes. Once the new bridge
is constructed, the existing northbound
bridge will be removed.
Following the Industry Forum event,
design-build teams were invited to meet
one-on-one with the project Technical
Review Committee members and with
Disadvantage Business Enterprise Support
Services Program representatives from the
Equal Employment Opportunity Office.Lori BuckM BE INFORMED | QUARTER 3 201822| THE HEART OF BUSINESST
COMMUNITY ENGAGEMENT IS KEY
ST. PETERSBURG 40TH AVENUE NORTHEAST BRIDGE
REPLACEMENT PROJECT
UEST SENIOR COMMUNICATIONS Manager Karen Harrell
and Multimodal Program Manager Dawn Brown supported
Jacobs (formerly CH2MHill) and the Florida Department of
Transportation (FDOT) with an Alternatives Public Meeting on
July 10 for the West Busch Boulevard (SR 580) corridor planning study in
Tampa, Florida. The Alternatives Public Meeting is an opportunity for the
project team to report on the findings from the Project Advisory Group
Meetings, Visioning Workshop, and to present the initial alternatives
under consideration. The FDOT is looking for ways
to improve West Busch Boulevard (SR 580)
for pedestrians, bicyclists, transit users and
motorists.
Quest provides public involvement
services for this corridor planning study.
totally in
alignment
with my
personal
values as well
as those of Quest’s,
making this an especially relevant
project to serve.”
Future tasks will include
the implementation of a
communications strategy,
facilitation of scenario workshops,
and assisting with the final
presentation to the Pinellas County
Executive Team and the Board of
County Commissions.
Q| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201823
ORKING CLOSELY WITH HDR
and Pinellas County, Quest’s West
Central Florida team supports
the data gathering, stakeholder
analysis, and communication of findings and
recommendations to develop the Pinellas
County 30-Year Solid Waste Master Plan. The
purpose of the master plan is to evaluate,
develop, and implement sound approaches
to achieving the County’s solid waste
management, and recycling and diversion
goals.
PINELLAS COUNTY’S SOLID WASTE 30-YEAR MASTER PLAN
QUEST SUPPORTS HDR AND PINELLAS COUNTY
Quest Vice President Jill Cappadoro
and Multimodal Program Manager
Dawn Brown have been tasked with
participating in the development
and implementation of a strategic
communication plan, working closely
with HDR and Pinellas County
communications teams to ensure
all efforts complement the county’s
overall mission and goals.
“In August, a Mission, Vision and
Values Workshop was held, and it was
so rewarding to support this initiative
that focused on improving the quality
of life for our region,” shared Jill.
“Reducing waste and recycling are
WEST BUSCH BOULEVARD CORRIDOR STUDY ALTERNATIVES PUBLIC MEETING
TO IMPROVE STREET WHERE TAMPA RESIDENTS RUN, BIKE AND
WALK ON
Many Quest employees use this corridor and
we are excited to be part of this project that
will improve safety along the corridor,”
said Karen.
It’s especially intriguing to be part of
a regional approach where Pinellas
is extending participation to neighboring
counties,” said Jill Cappadoro.
Attendees learned of ways the project team will be
improving West Busch Boulevard (SR 580).
W
Jill Cappadoro
We are truly grateful for the opportunity to work with the North Carolina Department of Transportation Contract Standards and Development Unit. Each team member has been so incredibly kind and helpful throughout the entire prequalification process,” according to Quest
Minority Program Manager
Elisa DiGrazia.
00171 Public Involvement – Project Development & Environmental Analysis
00308 Limited English Proficiency (LEP) – Project Development &
Environmental Analysis
00410 Community Transportation Service Plans – Public Transportation Division
00411 Transit Systems Consolidations Studies – Public Transportation Division
PENDING APPROVAL:
00498 Public Involvement in Transit/Transportation Planning Process
00499 Marketing, Publications, Graphics Assistance
00500 Marketing Research
00501 Multimodal Facilities Planning
00502 Transportation Demand Management Program Management
00513 Transit System Coordination Services
HE STATE OF North Carolina Department of Transportation recognizes Quest
as a Disadvantaged Business Enterprise firm, and has prequalified Quest as a
private consulting firm for the following disciplines:BE INFORMED | QUARTER 3 201824| THE HEART OF BUSINESST
WATCH OUT NORTH CAROLINA
HERE WE COME
Diane Hackney
Officer/Assistant Vice
President National Sales
Lori Klein
North Carolina
Business Unit Leader
Megan Olivera
National Bilingual
Services
Sharlene Lairscey
President/CEO
Jessica Francois
Vice President
Jill Cappadoro
National Transit
Programs
Sandee Launch
National Aviation
Programs
Kelsey Morrow
Federal Programs
Dylan Conway
Website Design
Services
Dawn Brown
National Multimodal
Programs
Mary Brooks
National Tollway
Programs
Elisa DiGrazia
Minority Programs
David Crigger
National Creative
and Design
Nicolette Hoffman
National Marketing
PICTURED ABOVE: An aerial photo of a clearing on the SR 369
(US 319) project in Wakulla County.
ORTHWEST FLORIDA’S ASHLEY LAY is taking
on a new role with Quest. Ashley, who has been
with Quest for a year, now heads up the Northwest
Florida team as business unit leader. In her new role,
Ashley is responsible for client development and
client and employee relations throughout Northwest
Florida. Ashley, of course, will continue to provide top-notch public
information and public involvement services to her many clients.
A former Milton City councilmember, Ashley came to Quest with
years of experience in marketing, advertising and public relations.
As a native of Milton, Florida, who served as an elected official,
Ashley knows Northwest Florida and the importance of strong
relationships with governmental entities. She served as a public
information officer for a variety of design and construction projects
in Northwest Florida. Additionally, she has played a support role
on marketing contracts in North Carolina and on a Metropolitan
Planning Organization long-range transportation study in Louisiana.
“I am excited about taking on this
new role with Quest,” said Ashley.
“While serving on the Milton City
Council, I learned how transportation
issues can both unite and divide a
community. It’s important to me that
Northwest Florida continues to grow
and prosper and be a place full of
growth and development, as well as
economic opportunities.”| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201825
N
UEST’S NORTHWEST FLORIDA
Communications Manager Amanda Hopkins
supports client RS&H as the community
outreach specialist and resident compliance
specialist on the Florida Department of Transportation
District Three’s State Road (SR) 369 (US 319)
(Crawfordville Highway) north of SR 267 to the Leon
County Line project in Crawfordville, Florida. Amanda
also attends weekly progress meetings, and inputs
documents into the ProjectSolve system.
“Amanda Hopkins is truly a valued
team member constantly
exceeding the tasks before her.
She continually demonstrates
an appetite to learn and always
displays an eagerness to
understand why we do what
we do,” said RS&H Project
Administrator Lee Brueckheimer.
AMANDA HOPKINS ALWAYS WORKING TOWARD THE COMMON GOAL
Q
The contractor has begun removing trees and placing
pipe to prepare to widen the existing two lane road to
four lanes. “It is really exciting to see the progress that
is being made each week,” said Amanda. “I am happy
to be part of this team on this exciting project.”
ASHLEY LAY
OVERSEEING NORTHWEST FLORIDA
TEAM AS BUSINESS UNIT LEADER
Ashley has jumped into this new role with
both feet and it fits her perfectly. Her
wonderful attitude and enthusiasm are
infectious. She has a true commitment to
quality for her clients,” said Vice President
Sandee Launch. Amanda Hopkins
Sharlene
Lairscey
Ashley
Lay
HE NORTHWEST FLORIDA
Construction Career Days (CCD)
Committee hosted a Sporting Clays
Tournament on September 20 at
the Bay County Shooting Range in Panama
City, Florida.
The Quest team contributed to the success of this event by providing
graphic design, signage and photography services.
Quest Creative Services Manager Chris Ward created the participant
registration piece, Quest Northwest Florida Business Unit Leader Ashley
Lay handled event signage, and Vice President Sandee Launch and
Ashley took pictures of the event and the participating teams.
Next up for the committee is the event they have been working
towards, the Inaugural Northwest Florida CCD on October 16 and 17 in
Milton, Florida. Nearly 1,200 Escambia County and Santa Rosa County
students will attend the inaugural event at the June Ates Arena in East
Milton to have a hands-on, interactive look at the opportunities for
careers in the road and bridge construction industry.
The Sporting Clays Tournament
was a great opportunity to spend
time with some of our clients and
colleagues in the industry and to
raise much-needed funds for the inaugural
Northwest Florida CCD,” said Sandee.
Meet Quest’s Northwest
Florida CCD Volunteers
ideas. We let it flow. We really had some wild ideas
that we bounced off each other! We began pulling
it back to build a solid plan that we continue to
implement and have already seen an increase in
involvement on the SR 77 social media pages.”
The next time you see dirt being moved on a
construction project, think beyond the dirt. When you
really start digging, there is always a story waiting to
be told.
ID YOU KNOW that Wausau, Florida, is not only part of
the State Road (SR) 77 Construction Project, but it is
also home to the annual Possum Festival?
While many question just how interesting
building a road and moving dirt can be, once
you dive into a project and get to know the
community, its history, and how the project
ties into these things, it’s actually quite an
interesting topic. From sifting through historic
books to doing old-school research in the
special collection section of the local library to
using Pinterest to look for ideas, there is an
abundance of information available to tell the
story in a unique way about a project. Quest
Vice President Sandee Launch and Northwest
Florida Business Unit Leader Ashley Lay have used
these resources to add more life to the SR 77 Facebook
and Instagram pages.
Project specific posts are an important tool to use to keep
stakeholders informed about the progress of the work being
done. But to make it interesting and interactive, our team has
taken a fun approach to the page featuring historic facts, trivia,
equipment spotlights, advisories, and information to keep the
page relevant and interesting to its followers. According to Ashley,
“Sandee and I started out with a goal to step up our game on
Facebook with this project because it’s an easy tool for potential
clients to see the work Quest does. We began brainstorming BE INFORMED | QUARTER 3 201826| THE HEART OF BUSINESSSPORTING CLAYS TOURNAMENT
RAISING MONEY FOR INAUGURAL EVENT
WHAT CAN WE CREATE TOGETHER, THAT WE CANNOT CREATE ALONE?
T
D
Jessica
Francois
Amanda
Hopkins
Sandee
Launch
Chris
Ward
T’S BEEN PEDAL to the medal for the Trans4ming East GNV
team as many efforts continue for the expansive project.
Quest continues to support the City of Gainesville Public
Works Department on a slate of infrastructure projects on the
community’s east side.
Quest Senior Communications Manager Karen Harrell and Northeast
Florida Business Unit Leader Nick Lulli helped organize a ribbon
cutting ceremony to celebrate the completion of the Depot Avenue
(Segment 4) project at the Cotton Club Museum and Cultural
Center. Speakers included: Mayor Lauren Poe, City of Gainesville;
Commissioner Gigi Simmons, City of Gainesville; Susan Davenport,
President/CEO, Gainesville Area Chamber; Stefan Broadus, Project
Manager, City of Gainesville Public Works Department; and, Vivian
Filer, Board Chair, Cotton Club Museum and Cultural Center. Live
music was provided by Lanard Perry, jazz musician.
The Depot Avenue corridor provides a linkage between many historic
neighborhoods, major employment centers, and several recreational
parks. Improving the Depot Avenue thoroughfare into a multi-modal
transportation corridor provides critical linkages for all modes of
travel to the historic Cotton Club, the Springhill neighborhood, the
Rosa Parks Downtown Transit Station, Depot Park, the Cade Museum,
the historic Porter’s neighborhood, high-density student residential
housing, medical facilities, and the University of Florida.
This $3 million project reconstructed the road between Southeast
7th Street and Williston Road with brick sidewalks, decorative
LED lighting, and creek culvert rehabilitation. Specific design
considerations were given to save live oaks and implement sidewalks
adjacent to the historic Cotton Club. The City of Gainesville is
committed to the Complete Streets and Vision Zero concepts, which
mean safe access for all users, including pedestrians, bicyclists,
motorists, and transit riders of all ages and abilities.
The Quest team is currently helping plan a ribbon cutting for the
Southwest 6th Street project. Crews are currently working on new
drainage within the Phase 2 section of the project on Southwest 6th Street between West University Avenue
and Southwest 2nd Avenue. The new roundabout at Southwest 6th Street and Southwest 4th Avenue is open
to traffic. The pedestrian bridge has been constructed over the landscaped stormwater treatment area and is
open to the public. Work continues on sidewalks and trails, as well as decorative LED lighting, streetscape and
landscape. The project is about 85 percent complete and is on schedule to finish in this fall.
Quest also recently completed a video documenting all of the projects and provided an update to the
community using high definition clips as well as GoPro video.
“This video will be featured on the project website, as well as on local Gainesville television,” said Nick.
The ribbon cutting was a great success. We had dozens of community members attend to celebrate this huge milestone,” said Karen.| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201827
I
A BUSY SUMMER IN EAST GAINESVILLE
QUEST CONTINUES THE TRANS4MATION OF GAINESVILLE
After Quest’s initial public involvement activities, feedback was
generated, and JTA decided the system should be expanded
using a ground-level autonomous vehicle system to include
a conversion of the existing elevated track to accommodate
these new vehicles.
Nick, as well as Quest’s Sean Allen and Kelsey Morrow,
supported a public forum to gather feedback and present
information on the TCAR process. The team surveyed
attendees using traditional paper surveys, as well as digital
tablet-based surveys. Attendees were also able to get a tour of
one of the autonomous vehicle prototypes.
UEST NORTHEAST FLORIDA Business Unit
Leader Nick Lulli assists client RS&H and the
Jacksonville Transportation Authority (JTA)
with public involvement and community
outreach efforts as part of the Skyway Modernization
Program and
Transit Concept
Alternatives Review
in Jacksonville,
Florida. The existing
Skyway, soon to
be expanded and
rebranded as the
Ultimate Urban
Circulator (U²C),
is a people mover
system around
Jacksonville’s urban
core. Opened in
1989 and expanded from 1996 to 2000, the current
system uses Bombardier monorail vehicles that operate
on an elevated track with a center guide beam.
N SEPTEMBER, THE Quest team
developed a web-based version
of the Roads to Jobs Life Skills
for Construction Careers course
so it can be accessed from anywhere.
The online version will supplement
the courses being taught in person
at various partner agencies. Just
like the in-person course, this
version includes modules on Basic
Construction Math, Workplace
Communications and Grammar,
Road Construction Terminology,
Construction Safety, and Resume
and Interview Preparation. It is
designed to improve job seekers
interviewing skills and secure jobs
with contractors who are hiring for road and
bridge construction positions.
“Providing a virtual version of the course
allows us to offer valuable information to more
individuals than we could possibly reach trying
to teach in-person classes all across the state,”
said Quest Workforce Development Program
Manager Stephanie Araujo. “Now we can reach
multiple students in multiple locations at one
time.”
The Roads to Jobs Life Skills for Construction
Careers course is self-paced and can generally
be completed in less than 12 hours, and will
be monitored and facilitated by Quest team
members. Students who finish the course
will receive a certificate of
completion and will be referred
to the Florida Department of Transportation
OnBoard4Jobs Construction Careers Program
database, where they may be considered for
positions with construction contractors.
We had great feedback on the
process. Nearly all attendees
supported the extension of the
Skyway to the up and coming Brooklyn
neighborhood,” said Nick.BE INFORMED | QUARTER 3 201828| THE HEART OF BUSINESSRIDE INTO THE FUTURE
QUEST SUPPORTS RS&H AND JTA ON
HIGH-PROFILE PROGRAM
CURRICULUM DEVELOPMENT AND TRAINING SERVICES OFFERED
ROADS TO JOBS COURSE NOW AVAILABLE ONLINE
For more information about the Roads to Jobs program and how to register for the
course, visit www.RoadsToJobs.com.
Q
I
Stephanie AraujoRasheia Freeman
CONSTRUCTION CAREER DAYS
Quest represents the Florida Department of Transportation
OnBoard4Jobs Construction Careers Program at all of the
Construction Career Days (CCD) in the state of Florida. Our
team looks forward to interacting with high school students in the Career Labs at the Inaugural Northwest Florida
CCD in Milton, Florida, on October 16 and 17, and at the South Florida CCD in Davie, Florida, on October 23 and 24.
Northeast Florida
August 25
Flourish Now Work2Win Job Fair in Jacksonville, Florida
Quest’s Ale’ta Turner and Sean Allen connected with more
than 45 job seekers interested in finding employment in the
road and bridge construction industry.
September 19
Florida Youth ChalleNGe’s Academy Career Fair and
Mini CCD in Starke, Florida
Quest’s Ale’ta Turner, Sean Allen and Stephanie Araujo
engaged students enrolled in the academy. The mission of
Florida Youth ChalleNGe Academy is to empower at-risk
youth to become successful productive citizens by leading,
training, and mentoring them through a highly disciplined and
motivational environment free from outside distractions.
West Central Florida
August 29
Tampa Housing Authority’s Open Forum Luncheon
in Tampa, Florida
Quest’s Rasheia Freeman networked with Pepper Contracting
Services, Inc. and other community organizations such
as Goodwill about providing residents with employment
opportunities.
Central Florida
September 5
Central Florida Employment Council Governor’s Job Fair in
Orlando, Florida
Quest’s Ale’ta Turner, Alicia Arroyo, Kelsey Morrow, Melanie
Hand and Rasheia Freeman interacted with more than 50 job
seekers interested in gaining employment with Central Florida
road and bridge contractors.
September 25
Orlando Public Library’s Job Fair in Orlando, Florida
Quest’s Sean Allen and Ale’ta Turner spoke with job seekers answering
questions about resume assistance, job placement and available positions.| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201829
LEFT TO RIGHT: Quest’s Alicia Arroyo, Kelsey Morrow,
Melanie Hand and Rasheia Freeman.
To learn more about the OnBoard4Jobs Construction Careers
Program, visit www.OnBoard4Jobs.com.
ONBOARD4JOBS QUARTERLY UPDATE
Your FutureIS HERE!
Apply & Interview on the Spot
4:30 p.m. to 5 p.m. Interview Workshop hosted by FDOT’s Roads to Jobs Life Skills Program
SunRail Phase II
Friday, September 21, 2018 from 5 p.m. to 7 p.m.
2915 Michigan Ave., Kissimmee, FL 34744
I-75 Wildwood Interchange
Friday, September 28, 2018 from 5 p.m. to 7 p.m.
849 Industrial Drive Wildwood, FL 34785
I-75 Project
Friday, October 5, 2018 from 5 p.m. to 7 p.m.
5981 Nature Coast Blvd. Brooksville, FL 34602
• Speak with superintendents and managers
that are hiring
• Free to the community, plus there’s BBQ!
• Must be 18 years and older
• Opportunities include laborers, heavy equipment
operators, truck drivers, carpenters, pipe layers,
foremen, engineers, project managers, surveyors,
pile drivers, crane operators and more!
JOIN US FOR HIRING FAIRS:
Hiring for I-75 and other active road and bridge construction projects in the region. Middlesex and
FDOT’s OnBoard4Jobs Construction Careers wants to help you find employment.
Register today! www.OnBoard4Jobs.com
RSVPs encouraged. Walk-ins are welcome. No Solicitation.
Contact OnBoard4Jobs@QCAusa.com or call 866-662-6273 ext 3.
QUEST CORPORATION OF AMERICA
®
OW ENTERING ITS next phase,
Quest’s newly formed Multimodal
Division is making strides! Our
team is excited to support
Kimley-Horn with creative and educational
services for the Florida Department of
Transportation’s (FDOT) Aviation and
Spaceports Office.
According to Quest Program Manager
Dawn Brown, “Under the
direction of Kimley-
Horn, who serves
the Central
Office as the
Aviation Support Consultant,
Quest will assist with the
redesign of the Central Aviation
Office newsletter publication, The
Florida Flyer. The Florida Flyer is
a non-profit newsletter published
quarterly and highlights the
activities and people within
Florida’s many General Aviation
Facilities.”
Additionally, the newsletter offers
the most up-to-date and useful
information not only to those
within the aviation industry but
to aerial enthusiasts as well.
UEST TRAFFIC ENGINEERING and Operations
Program Manager Sean Allen hit the road this
summer introducing our Traffic Engineering
Program to the Florida Department of
Transportation (FDOT) and to many different industry
consultants.
The road trip began in Tallahassee, Florida, when Sean
and members of the Quest Executive Leadership Team
enjoyed meetings with FDOT Central Office Leaders,
discussing creative ways to provide marketing and
communications support.
Recently, Sean attended the FDOT Transportation
Symposium in Orlando, Florida. During the
three-day conference, Sean attended several
informative sessions specific to Traffic Engineering.
According to Sean, “The symposium offered a great
opportunity to meet some of the innovators in our
state and learn about the work they are doing to make all
of our commutes safer and more efficient. The information
sessions provided valuable information. I particularly
enjoyed learning about The Florida Connected Vehicle
Initiative.”
Following the symposium, Sean traveled to many of
the FDOT District offices, meeting with District Traffic
Operation Engineers. “Each District has projects and
challenges that are unique to their geographic area, and
have different needs for support. The work being done in
Traffic Engineering and Intelligent Transportation Systems
(ITS) in an urban area, such as Miami, is much different than
in Florida’s Panhandle.”
Sean enjoys the challenge of finding
new opportunities to serve Quest,
our clients, and is excited to
lead a program that is paving
the way for the future.
Florida is home to one of the most
comprehensive and progressive airport
systems in the country and Quest is
excited to foster these initiatives through
our Multimodal Program.
The technologies being used in
transportation and infrastructure are
advancing every day, and I am enjoying the
work of learning those advances,” adds Sean.
The field of aviation has always been a source of
fascination for many. Quest is thrilled to partner
with Kimley-Horn to serve the FDOT Central
Aviation and Spaceports Office,” said Dawn. BE INFORMED | QUARTER 3 201830| THE HEART OF BUSINESSN
Q
TRAFFIC ENGINEERING AND OPERATIONS PROGRAM UPDATE
PROGRAM MANAGER SEAN ALLEN TRAVELS THE STATE
MULTIMODAL PROGRAM UPDATE
QUEST JOINS KIMLEY HORN TO SUPPORT FDOT CENTRAL
AVIATION OFFICE
UEST’S CHAD NEWTON
recently organized a
peer-to-peer “best
practices meeting”
for the Pennsylvania Turnpike
(PA Turnpike) Commission, at
the request of Michael Baker
International (Michael Baker). Over
the past few years, the PA Turnpike
has held a series of meetings
where they solicited input from
other transportation agencies on
best practices in areas such as
social media, service patrols, and
security at the toll plazas. The
topic for this particular meeting
was fleet management. The PA
Turnpike currently owns their fleet
of vehicles, but they are exploring
the possibility of using an outside
rental agency instead.
Quest was tasked with finding
both local contacts from the City
of Harrisburg and Lackawanna
County, as well as out-of-state fleet
managers, the Utah Department
of Transportation and the Illinois
Department of Transportation, who
had experience with owning and
renting fleet vehicles and who were
willing to participate in a panel
discussion. Chad
worked with long-
time client Michael
Baker to develop
the questions for
the discussion and
put together the
presentation for the
meeting.
With more than 15
in-person attendees
(including the PA
Turnpike CEO Mark
Compton and COO
Craig Shuey) and
around 30 more
following in on the
WebEx online, the
meeting was well-
received and was an excellent exchange
of information. Look for Quest to be
organizing more peer-to-peer sessions
in the future, as the turnpike aims to
hold four of these meetings per year.
Q
FTER MORE THAN six decades
of construction and nearly $450
million, the longest road on the east
coast can finally allow motorists to
drive continuously from Florida all
the way to the US Canadian border in Maine.
The missing section of Interstate 95 (I-95),
that connects New Jersey to Pennsylvania,
was officially completed and celebrated
during a ribbon cutting ceremony right
outside of Philadelphia. Quest Pennsylvania
Communications Manager
Sophia Fox supported the
Pennsylvania Turnpike
(PA Turnpike)
Commission for the
monumental opening by helping with the event organization, including
creating the program.
I-95 is 1,900 miles longs and is the most used road in America. Many
communities and motorists have long awaited the final I-95 connection.
But to do so, parts of Interstate 276 and the PA Turnpike, had to be
redesignated to I-95. A redesignation requires the changing of lots of
signage that took place throughout the summer and will continue in the
fall. To help educate the public on the new changes, Sophia used multiple
social media channels to get out important messaging for the PA Turnpike.
During the opening that took place in front of one of the brand new flyovers,
politicians and transportation funding partners from all over spoke during the
colossal event. From a congressman and state senators to the PA Turnpike
Commission’s CEO Mark Compton and an executive from the Federal
Highway Administration, all talked about how I-95 will not only create relief
for traffic but will create economic benefits to communities all over.
Working with the marketing team at the
Turnpike to put together this event was a great
experience. I was able to see firsthand how a
new roadway made of just steel and concrete can make a
difference in so many lives,” said Sophia. | THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201831
A
CONNECTING MIAMI TO MAINE
QUEST SUPPORTS THE GRAND OPENING OF FINAL I-95 CONNECTION
THE TOPIC: FLEET MANAGEMENT
QUEST ORGANIZES PEER-TO-PEER MEETING FOR PA TURNPIKE
LEFT TO RIGHT: Tom Durkin, CEO, Lackawanna County; Chad Newton,
Quest; Hillary Greene, Procurement, City of Harrisburg; Nick Fisher,
Fleet Manager, City of Harrisburg; Aarion Franklin, Michael Baker; Cory
Greene, Maintenance Manager, PA Turnpike.
UEST PENNSYLVANIA BUSINESS Unit Leader Megan
Olivera attended the Philadelphia International
Airport (PHL) 2018 Annual Business Opportunity
Forum on September 24. The event, which was held
at the Philadelphia Airport Marriott, allowed participants
to learn about specific new projects and network with PHL
Airport executive, as well as regional and national business
leaders.
This year’s forum promoted increased contracting capacity
and supported small businesses and diversity initiatives.
The featured discussion panels and presentations included
Contracting Successes and Initiatives at PHL Airport to
Contracting Opportunities and Successes, and more. “The
Forum provided a platform for participants to connect with
UEST RECENTLY HELPED organize a large, interagency
safety event at the Pennsylvania Turnpike (PA Turnpike).
According to Quest’s Chad Newton, “The event marked the
official announcement of the Pennsylvania Traffic Incident
Management Enhancement program (PennTIME), an
agreement between the Pennsylvania Department
of Transportation (PennDOT), the Pennsylvania
Department of Health, Pennsylvania State
Police, the Pennsylvania Emergency
Management Agency (PEMA), and the PA
Turnpike Commission.” The goal of PennTIME
is to reduce highway incident clearance times
and improve first-responder safety while
keeping traffic moving.
Prior to the announcement, Quest supported the
PA Turnpike’s Traffic Incident Management Coordinator
with the planning and organization of the multi-agency event. During
the actual event, Quest greeted and escorted the media that arrived
at the PA Turnpike Commission. Afterwards, Quest Communications
Manager Sophia Fox created and edited a video featuring PennDot’s
Secretary Leslie Richards and the PA Turnpike Commission’s CEO
Mark Compton that was posted on multiple social media platforms.
PennTIME grew out of a 2016 traffic-incident management summit
hosted at PEMA, where attendees heard firsthand then about the
successes and challenges Mid-Atlantic response agencies faced when
implementing statewide traffic-incident management initiatives. BE INFORMED | QUARTER 3 201832| THE HEART OF BUSINESSQ
PEDESTRAIAN AND DRIVER SAFETY IS KEY
QUEST HELPS ORGANIZE EVENT AT PA TURNPIKE
PA Turnpike COO Craig Shuey speaking at the PennTIME event.
PICTURED ABOVE: Quest’s Megan Olivera had the pleasure of
meeting and chatting with several industry experts from the
PHL Contracts Department.
The PennTIME program,
designed from national
traffic-management
concepts, will enhance
coordination and training
among responder agencies
and decrease the time it
takes to respond to and clear
highway incidents.
Q
QUEST ATTENDS PHILADELPHIA AIRPORT NETWORKING EVENT
MEGAN OLIVERA REPRESENTS THE PA TEAM AT INDUSTRY FORUM
PHL Purchasing and Contracts departments,
as well as local firms doing business with the
airport” said Megan. Chad Newton
Goldsboro Wayne Transit Authority (GWTA) said
a fond farewell to Executive Director Fred Fontana
in August, and welcomed new Executive Director
Don Willis. Don has been working side-by-side with
Fred for the past six months, ensuring a very smooth
transition for GWTA, its employees, and the many
transit riders served by the system.
Fred shared his thoughts about his successor: “Don Willis is a
man of vision, integrity, and passion for transit who has been
a transit professional for more than 20 years. He has been a
transit advocate on the local
and state level and has been
instrumental in a number
of transit-related initiatives
across North Carolina. GWTA
will continue to move forward
under Don’s leadership.”
Quest Vice President Sandee Launch and North Carolina
Business Unit Leader Lori Klein spent a day with Don in August,
reviewing GWTA’s website which Quest created for the agency.
Areas of opportunity to grow ridership were discussed along
with strategies to foster even greater engagement within
the community. The passion Don brings to his role, and the
appreciation for the community he serves was evident. He is
inspired by the countless stories he has heard (and a few that
he shared) demonstrating the kindness and
caring of the GWTA team, and the manner in
which they look out for the community they
all serve.
Quest is excited to be a continued part of
GWTA’s story, and looks forward to working
with Don in his new role!
UEST’S ANGELIE STEPHENS,
Matthew Lee, Nicolette
Hoffman and Yvonne
McClellan attended the 2018
Florida Engineering Society (FES)/
American Council of Engineering
Companies (ACEC)-FL Annual
Conference at the JW Marriott Marco
Island Beach Resort in Marco Island,
Florida. The conference brings together
engineering professionals nationwide
to collaborate to develop innovative
engineering solutions and talk
about new, innovative trends, and
strategies in engineering.
Throughout the four-day event,
attendees broke out into various
group sessions to discuss
topics including Visualization in
Engineering Project Management:
Seeing your Way to Success to
Understanding Millennials in the
Workplace to Ensuring Successful
Stakeholder (Community)
Involvement.
Q
It was a pleasure representing Quest at the
FES/ACEC-FL Annual Conference. Hearing
the latest trends on ensuring successful
stakeholder engagement and connecting with long-time
clients is invaluable in our field. I am grateful to work
for a company that ensures and values my professional
development,” said Yvonne.
LEFT TO RIGHT: Matthew Lee, Nicolette Hoffman
and Angelie Stephens at the conference in Marco
Island, Florida.
TRANSIT PRODUCING RESULTS
NEW DIRECTOR, NEW PLAN FOR
GWTA’s UPCOMING YEAR Drivers know who
their riders are. And
when a regular fails
to get on the bus a
couple of days in a
row, they notice, and
they ask around and
check on them to make sure
everything is okay. This is a real
community and the people here
really care about each other. I
have really big shoes to fill now
that Fred has retired, but I am
humbled by the opportunity to
serve GWTA,” said Don. | THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201833
G
2018 FES/ACEC-FL CONFERENCE
QUEST TEAM REPRESENTS AT ANNUAL ENGINEERING EVENT
UEST IS EXCITED to welcome our newest addition
to the Corporate Office team, Mike Roshaven. Mike
brings more than 20 years of accounting, facilities
and operations management, sales and customer
service experience to his new role at Quest as our
home office operations/office manager. He has a
bachelor’s degree in business administration from the University
of South Florida and has extensive experience in many areas of
business due to his strong entrepreneurial background.
Mike spent much of his early career focusing on the accounting
and finance aspects of business. Having gained experience
early on with a small accounting firm while working through
college, Mike then moved on to larger financial roles in the
Document Imaging field. From there, Mike chose the path of an
entrepreneur, where he enhanced his sales and marketing skills.
Mike eventually settled into the health and wellness industry
having both a successful personal training business and a
prepared meals/nutritional counseling business.
Along the way, Mike also managed to become proficient in
WordPress, a free and open-source content management system
and hosting platform that specializes in website development
and design.
In his spare time, Mike enjoys riding motorcycles, cycling,
gardening, staying fit, and spending time with his kids, Sam, 18,
and Liam, 10.BE INFORMED | QUARTER 3 201834| THE HEART OF BUSINESSROSHAVEN BRINGS A STRONG
BACKGROUND IN BUSINESS
ADMINISTRATION AND
ENTREPRENEURSHIP
Welcome MIKE ROSHAVEN!
Q
The energy Mike brings to our
Corporate Office is incomparable to
anything I’ve ever seen. I’m proud to
have him as my ‘right hand’ in leading our
Home Operations team,” said Vice President
Jessica Francois.
I’m excited to join a company
that not only has a reputation
for both professionalism in our
industry but also kindness within the
organization,” said Mike.
Building up a team of
successful employees
is at the heart of our
business plan.
PICTURED ABOVE AND RIGHT: Quest’s Ian Hill class hard at work during
the two-day leadership course.
We are
all here
to work
together to help
each other reach
our greatest
potential. In
doing so, we need
to communicate
with each other in
ways that foster
success. Ian’s
training helps
us achieve just
that,” said Quest’s
Mike Roshaven.
IMPROVING OVERALL MORALE, creating an
appealing company culture, and improving
employee retention are all topics discussed
when focused on leadership development.
Quest’s 2018 Leadership Class recently completed
their third two-day session with leadership
coach Ian Hill. This round of training was
primarily focused on individual management and
communications styles of team members.| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201835
WelcomeMATTHEW LEE!
LEE BRINGS A STRONG INTEREST IN
PHOTOGRAPHY AND GRAPHIC DESIGN
UEST IS PLEASED to welcome Matthew Lee to the Quest family.
Matthew joins our Corporate Communications and Marketing team
as a marketing and digital media intern, serving through December.
Matthew currently attends Saint Petersburg College for his associate
degree in digital media/video production and plans to continue pursuing his
education further at the University of South Florida for his bachelor’s degree in
marketing or communications. With a strong interest in video production and
graphic design, he supports our Corporate Communications and Marketing
team in a variety of different ways including supporting Quest’s newsletter
layout and production, assisting with the design of corporate marketing
materials, marketing development and research, client relationship database
management and more.
I
Q
We’re excited to have Matthew join our team. His
experience in photography, as well as his interest in video
production, graphics, and website development make
him a key asset to our growing team,” said Corporate Marketing
Manager Nicolette Hoffman.
LEADERSHIP DEVELOPMENT FOCUS CONTINUES
IAN HILL
Iviana will play a key role in supporting prime
proposals as well as consultant teaming efforts. I’m
very excited to have her on my National Sales team,” said
Corporate Officer/Assistant Vice President Diane Hackney.
UEST’S THIRD QUARTER
Newsletter read is “Show
Your Self: Authentic
Compassionate
Leadership” by Janine E Janosky.
In this book, Dr. Janosky shares
the principles of authentic
compassionate leadership for
your professional and personal life
including topics such as “How to
Be a Leader”, “Making a Positive
Difference” and “Continuing to
Grow”.
How do you build a company culture
with genuine, empathetic leaders?
How do you sustain this type of
leadership? And lastly, what is
authentic leadership? The central
component of authentic leadership
is genuineness, which means every
authentic leader is different.
Authentic leaders take ownership
when they make a mistake, they
are mission driven and focused
on results, but most importantly
these types of leaders lead with
their heart and focus on long-term
results rather than short-term.
In “Show Your Self: Authentic
Compassionate Leadership”,
Dr. Janosky takes you through
key steps and essential guides
on becoming a true leader from
structuring high performing and
dedicated teams to building lasting
relationships built on respect
and understanding to achieving
success through humility and with
humanity. She emphasizes that
the effective leader of today is
Q
BE INFORMED | QUARTER 3 201836| THE HEART OF BUSINESSWelcome IVIANA ESPADA!
ESPADA BRINGS A BACKGROUND IN
MARKETING TO HER ROLE
UEST IS EXCITED to
welcome back Iviana
Espada. She joins
our Corporate Office
team as a business development
coordinator. Iviana is currently
attending the University of
South Florida and will graduate
in the summer of 2019 with her
bachelor’s degree in criminal
justice and psychology.
Prior to her role at Quest, Iviana
served as a marketing associate
for Blueprint Intergovernmental
Q Agency, formerly Blueprint 2000,
in Tallahassee, Florida. In her role,
she provided assistance in research
and preparation of agency projects,
coordinated client meetings and
events, and assisted with the marketing
for various community outreach
projects. Iviana proudly helped
coordinate and plan community
outreach events that led to the
discovery of the “Hearing Loop” at
Cascades Park Amphitheater.
Iviana enjoys giving back to her
community. She has volunteered
for Hope for Puerto Rico, Feeding
HOOKED ON BOOKS
QUEST BOOK CLUB CONTINUES
authentic and compassionate, showing
who they are by valuing themselves and
others while making a positive impact
for their business and our world.
America, Paint Your Heart Out, and other
various volunteer programs. In her free time,
Iviana enjoys being creative with “do it yourself”
(DIY) craft projects, spending time with friends
and family, staying active, being outdoors,
traveling, and discovering new brunch joints.
| THE HEART OF BUSINESSBE INFORMED | QUARTER 3 201837
UEST PRESIDENT/CEO Sharlene Lairscey recently attended
the 77th annual meeting of the Southern Association of
State Highway and Transportation Officials (SASHTO)
in Houston, Texas. Quest is a minority certified firm
throughout the southern United States, specializing
in transportation communications, stakeholder
engagement, community education/outreach and work force
development, with currently 70 communications professionals
committed to the highest levels of quality and performance.
The conference addresses critical topics such as handling
congestion, enabling economic development and
growth, and maintaining safe transportation systems.
According to Sharlene, “For more than 23 years,
we’ve worked closely with top transportation
professionals serving markets and providing
services for airports, bridges, highways and
tollways, intelligent transportation systems,
transit and rail, tunnels, water and more.
From concept, environmental planning
and design through construction
management and maintenance,
Quest is a trusted organization
able to bring communications
solutions our clients can
depend on.”
QUEST IN TEXAS
Professional Development Conference for
SASHTO 2018 Q
ERE AT QUEST, helping the communities where
we live, work, and serve is an essential part of
what makes our company whole. This year, we
have partnered with The Volunteer Way in New
Port Richey, Florida, as our Corporate Philanthropy
Project. On the first Saturday of each month, associates
from our Corporate and West Central Florida teams have
the opportunity to work on their hydroponic farm, which
produces thousands of pounds of fresh produce every year
for low-income and homeless families in the Pasco County
area.
The Volunteer Way Inc. (TVW) is a 501(c)(3), faith based
non-profit organization that is dedicated to helping those
in need including children, seniors, and adults caught
in poverty, as well as the hungry, the homeless, and low
income individuals and their families. For more than 23
years, they have been committed to assisting the needy
in our community. The Volunteer Way helps financially
insecure individuals meet their basic needs by providing
food, personal items, resources, hope, and the opportunity
for them to improve their lives. The organization and their
hunger relief partners assist more than 23,000 families each
month in Hernando, Pasco, and surrounding counties.
I truly
enjoyed
volunteering at
the hydroponic
farm. It’s extremely
motivating to have
the opportunity to
team build with my
co-workers while
helping others in
need. I also enjoyed
getting to share the
experience with my
daughter, Sophia,
and getting to show
her how important it
is to give back,”
said Quest Contracts
Manager Elisa
DiGrazia.BE INFORMED | QUARTER 3 201838| THE HEART OF BUSINESSH
QUEST GIVES BACK TO LOCAL COMMUNITY
PARTNERS WITH THE VOLUNTEER WAY
LEFT TO RIGHT BACK TO FRONT: Lori Morgan,
Joe Duhamel, Sophia DiGrazia, Elisa DiGrazia,
Diane Hackney, Gloria Freeman and Nicolette
Hoffman enjoyed spending their Saturday
morning volunteering with The Volunteer Way.
SERVING NATIONWIDE
Advertising
Brand and Product Development
Community Outreach
Digital Media
Public Relations
Video Production
Web Design
QCAusa.com | 17220 Camelot Court, Land O' Lakes, FL 34638
o: 866.662.6273 | f: 813.926.2962 | Corporate@QCAusa.com
facebook.com/QCAusa/
Quest Corporation of America, Inc.
@QCA_usa
@qcausa
QUEST CORPORATION OFAMERICA
DBE / MBE / SBE / WBE Certified
Thank You!
Quest Corporation of America
17220 Camelot Court
Land O' Lakes, FL 34638
www.RoadsToJobs.com • RoadsToJobs@QCAusa.com • (855) 219-4931
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
Life Skills for Construction Careers
Life Skills for Construction Careers
Construction Careers Readiness
Construction Careers Readiness
Register for free now!
The Roads to Jobs Life Skills for Construction Careers program is administered by
Quest Corporation of America on behalf of the Florida Department of Transportation.
Robles Park Village Internet Café
3814 Central Ave.
Tampa, FL 33603
Dates:
Tuesday, January 15 to
Thursday, January 17
(Must attend all three sessions)
Time: 11 a.m. - 3 p.m.
Register at RoadsToJobs.com
or call (855) 219-4931
READY TO WORK IN ROAD
CONSTRUCTION BUT NOT READY
FOR A JOB INTERVIEW?
Get ready to be hired for one of the many jobs available with
Florida Department of Transportation contractors working on
road construction projects throughout the state of Florida. The
Roads to Jobs Life Skills for Construction Careers course is FREE!
Receive training in the following areas:
• Basic construction math
• Workplace communication and
grammar
• Road construction terminology
• Safety practices and procedures
• Resume and application
preparation
• Job interview
preparation
Be referred to contractors hiring for road construction jobs throughout
Florida. You may even qualify for On-the-Job Training to learn new skills
and provide more job opportunities in the construction industry.
GREAT PAYING JOBS ARE
WAITING FOR YOU:
• General laborers
• Pipe layers
• Traffic control (flaggers)
• Welders
• Paving workers
• Concrete workers
• Carpenters
• Heavy machinery operators
Roads to Jobs
Life Skills for
Construction
Careers Course
Introduction
Module 1 – Construction Math (4 hours)
• Construction Math PowerPoint/lecture with periodic exercises (based on FDOT’s Construction Math course)
»Quiz on basic addition and subtraction
»Quiz on basic multiplication and division including basic construction problems
• Introduction to FDOT’s online course and the Construction Math Manual
Module 2 – Workplace Communication and Industry Terminology (4 hours)
• Workplace Communication
»Communicating with peers
»Communicating in writing
»Phone etiquette
• Grammar and Industry Terminology
»Review of parts of speech and proper sentence structure with exercises – 5th Grade Level
»Quiz on basic grammar skills
• Road Construction Terminology Review and Exercise
Module 3 – Resumes and Interviews (4 hours)
• Resume and Interview PowerPoint/lecture
»Social media do’s and don’ts
»Candidates will review how to write:
• Elevator Speech
• Cover letter
• Resume
• Job applications
• Thank you notes
»Review action verbs to use on resume
»Communication/Interview Skills
• How to dress and act
• Video illustrating how to and how not to prepare for and conduct yourself during an interview
• Review potential interview questions
• Videos of contractors explaining what they look for in a candidate
»Students will write a draft of their resumes, which will be reviewed and edited by Instructor
Module 4 – Job Safety/Construction Careers (2 hours)
• Job Safety/HR Issues
»Construction Health Hazards
»Tool Safety
»Personal Protection Equipment
»Review basic HR expectations
Closing Remarks and Certificate Awards
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
Life Skills for Construction Careers
Life Skills for Construction Careers
Construction Careers Readiness
Construction Careers Readiness
Learn more today!
www.RoadsToJobs.com • RoadsToJobs@QCAusa.com • (855) 219-4931
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
Life Skills for Construction Careers
Life Skills for Construction Careers
Construction Careers Readiness
Construction Careers Readiness
Build Your Road to Jobs
IN JUST FIVE DAYS:
Review basic math and grammar
Learn road construction terminology and safety procedures
Write a resume and prepare for an interview
Get your application dir ectly to contractors who are hiring
Great jobs in road construction are waiting for you in the Tampa Bay area!
REGISTER NOW
AND GET READY FOR A JOB
IN ROAD CONSTRUCTION!
Moving Forward Together
Community Engagement and Outreach
May 2017 through January 2019
TampaBayNext.com | TampaBayNext@dot.state. .us | (813) 975-NEXT | TampaBayNext | @TampaBayNext
1
What Problems Are We Trying to Solve?
In May 2017, the Florida Department of Transportation (FDOT) District Seven
launched Tampa Bay Next and committed to a new approach to transportation
planning. We are engaging in two-way dialogue, listening to the community, and
collaborating with partner agencies on an unprecedented level.
Tampa Bay Next is a program to modernize Tampa Bay’s
transportation infrastructure.
What is Tampa Bay Next?
SAFETY CONGESTION TRAFFIC OPERATIONS CHOICE
Our goal is to improve safety and mobility through innovation,
collaboration, and community engagement.
2
Tampa Bay Next: May 2017 - January 2019
Mre hoce
Safety
Quality
of Life
Economic Prosperity
Reduced Commuter TimeMulti-modal
Here are some ways you can get involved in the process:
Reach out to us online:
TampaBayNext.com
TampaBayNext@dot.state.fl.us
TampaBayNext
@TampaBayNext
Participate in our
Community Working Groups
Invite us to your
next neighborhood or
organization meeting
View our Citizens
Transportation
Academy Webinars
YOU TALKED. WE LISTENED. AND WE’RE STILL LISTENING!
tampabaynext.com/
citizenstransportationacademy/
3
Developed additional Downtown Interchange options that
drastically reduce the potential Right of Way impacts
Made adjustments to the Howard Frankland
Bridge project plans to include a shared use path.
Construction to begin early 2020.
4
275
275
41
BUS
Palm Ave
7th Ave
4th Ave
Scott St
Laurel St
Kay St
7th Ave
Palm AveN Boulevard15th St15th St22nd St22nd St21st St12th StAVIENDA Republica De CubaDr MLK Jr Blvd
Columbus Dr Columbus Dr
E Lake Ave
26th Ave
Floribraska Ave
Nebraska AveFlorida AveOrange AveJefferson StSelmon Expy
Nuccio PkwyAdamo DrTampa StPalm Ave
7th Ave
4th Ave
Scott St
Laurel St
Kay St
7th Ave
Palm AveN Boulevard15th St15th St22nd St22nd St21st St12th StAVIENDA Republica De CubaDr MLK Jr Blvd
Columbus Dr Columbus Dr
E Lake Ave
26th Ave
Floribraska Ave
Nebraska AveFlorida AveOrange AveJefferson StSelmon Expy
Nuccio PkwyNuccio PkwyNuccio PkwyAdamo DrAdamo DrAdamo DrTampa StA
41
BUS
Palm Ave
7th Ave
4th Ave
Scott St
Laurel St
Kay St
7th Ave
Palm AveN Boulevard15th St15th St22nd St22nd St21st St12th StAVIENDA Republica De CubaDr MLK Jr Blvd
Columbus Dr Columbus Dr
E Lake Ave
26th Ave
Floribraska Ave
Nebraska AveFlorida AveOrange AveJefferson StSelmon Expy
Nuccio Pkwy Adamo DrTampa StPalm Ave
7th Ave
4th Ave
Scott St
Laurel St
Kay St
7th Ave
Palm AveN Boulevard15th St15th St22nd St22nd St21st St12th StAVIENDA Republica De CubaDr MLK Jr Blvd
Columbus Dr Columbus Dr
E Lake Ave
26th Ave
Floribraska Ave
Nebraska AveFlorida AveOrange AveJefferson StSelmon Expy
Nuccio Pkwy
Nuccio Pkwy
Nuccio Pkwy Adamo DrAdamo DrAdamo DrTampa St4
275
275
B
41
BUS
Palm Ave
7th Ave
4th Ave
Scott St
Laurel St
Kay St
7th Ave
Palm AveN Boulevard15th St15th St22nd St22nd St21st St12th StAVIENDA Republica De CubaDr MLK Jr Blvd
Columbus Dr Columbus Dr
E Lake Ave
26th Ave
Floribraska Ave
Nebraska AveFlorida AveOrange AveTampa StJefferson StSelmon Expy
Nuccio PkwyAdamo Dr
Palm Ave
7th Ave
4th Ave
Scott St
Laurel St
Kay St
7th Ave
Palm AveN Boulevard15th St15th St22nd St22nd St21st St12th StAVIENDA Republica De CubaDr MLK Jr Blvd
Columbus Dr Columbus Dr
E Lake Ave
26th Ave
Floribraska Ave
Nebraska AveFlorida AveOrange AveTampa StJefferson StSelmon Expy
Nuccio PkwyNuccio PkwyNuccio PkwyAdamo DrAdamo DrAdamo Dr
4
275
275
C
41
BUS
Palm Ave
7th Ave
4th Ave
Scott St
Laurel St
Kay St
7th Ave
Palm AveN Boulevard15th St15th St22nd St22nd St21st St12th StAVIENDA Republica De CubaDr MLK Jr Blvd
Columbus Dr Columbus Dr
E Lake Ave
26th Ave
Floribraska Ave
Nebraska AveFlorida AveOrange AveJefferson StSelmon Expy
Nuccio PkwyAdamo DrTampa StPalm Ave
7th Ave
4th Ave
Scott St
Laurel St
Kay St
7th Ave
Palm AveN Boulevard15th St15th St22nd St22nd St21st St12th StAVIENDA Republica De CubaDr MLK Jr Blvd
Columbus Dr Columbus Dr
E Lake Ave
26th Ave
Floribraska Ave
Nebraska AveFlorida AveOrange AveJefferson StSelmon Expy
Nuccio PkwyNuccio PkwyNuccio PkwyAdamo DrAdamo DrAdamo DrTampa St4
275
275
D
Removed future
express lanes from
consideration
for I-275 north of
downtown Tampa
Evaluating I-75 as the
Regional North-South
Express Lane Corridor
Made adjustments to express lanes access points
in the Westshore/West Tampa area
12'12'12'12'12'
Express
Lane
4'12'12'4'12'12'12'12'
Express
Lane
12'2'
Total Width 154'
12'12'12'
Express
Lane
12'
Express
Lane
12'12'12'2'2'12'12'12'12'12'
Express
Lane
12'
Express
Lane
12'12'12'2'12'12'
You Talked. We Listened.
4
Developed operational improvements to provide near-term
congestion relief. Construction underway in Spring 2019.
Evaluating lane continuity and an express lane
project from downtown St. Petersburg to the
Howard Frankland Bridge
Partnered with HART to fund a $2.5 million
study to create street-level Bus Rapid Transit
along Nebraska, Florida, and Fowler
JeffersonHigh School
Cypress Point Park
Westshore Plaza
Tampa InternationalAirport InternationalPlaza
JeffersonHigh School
Cypress Point Park
Westshore Plaza
Tampa InternationalAirport InternationalPlaza
Kennedy Blvd
Cypress St
Westshore BlvdManhattan StLois AveReo StDale Mabry HwyKennedy Blvd
Cypress St
Westshore BlvdManhattan StLois AveReo StDale Mabry Hwy60
60
275
I-275 Operational Improvement
Dana ShoresNeighborhood
Tampa InternationalAirport
Dana ShoresNeighborhood
Tampa InternationalAirport
Cypress St
Spruce StVeterans ExpyCypress St
Spruce StVeterans ExpyVeterans ExpyVeterans Expy60
60
589
SR 60 Operational
Improvement
Input Leads To Action.
5
Developed Traffic Systems Maintenance and
Operations (TSM&O) strategies for interstates
and arterials to maximize the use of existing
infrastructure through technology use
Developed the Citizens Transportation
Academy webinar series to educate the public
about how transportation is planned and funded
in their community
Committed $5 million to project development
for a regional transit catalyst project to be
identified by TBARTA
Worked with agency partners to leverage outreach
opportunities and offer the public a comprehensive
look at the projects and initiatives in their area
You Talked. We Listened.
6
Advanced funding for the
Heights Mobility Study to
improve safety and mobility
on Florida Ave. and Tampa
St. in Tampa’s urban core
Extended Fowler Ave. Multimodal Study limits to connect all the way to I-75
Funded studies to identify future Intermodal Centers in Downtown Tampa, Westshore,
University (USF) Area, Wesley Chapel, and Gateway Area
Looked for ways to leverage
highway funding for transit opportunities,
such as bus on shoulder
Selmon ExpyColumbus Dr
Spruce St
Palm Ave
7th Ave
Bays
h
ore
Blv
d N BoulevardRome AveOrient RdFalkenberg Rd30th St26th St40th St30th StRome Ave Armenia Ave Armenia Ave Howard Ave Palm River Rd
Causeway Blvd
Dr MLK Jr Blvd
Columbus Dr
Dr MLK Jr Blvd
Hillsborough Ave
Fowler Ave
Busch Blvd Temple Terrace Hwy
Sligh Ave
Osborne Ave
Fletcher Ave
Bearss Ave Bruce B. Downs Blvd Waters Ave
Linebaugh Ave 56th St50th St50th StHarne
y
R
d
McKinley DrNebraska AveFlorida AveFlorida AveNebraska AveTampa St50th StSelmon ExpyColumbus Dr
Spruce St
Palm Ave
7th Ave
Bays
h
ore
Blv
d N BoulevardRome AveOrient RdFalkenberg Rd30th St26th St40th St30th StRome Ave Armenia Ave Armenia Ave Howard Ave Palm River Rd
Causeway Blvd
Dr MLK Jr Blvd
Columbus Dr
Dr MLK Jr Blvd
Hillsborough Ave
Fowler Ave
Busch Blvd Temple Terrace Hwy
Sligh Ave
Osborne Ave
Fletcher Ave
Bearss Ave Bruce B. Downs Blvd Waters Ave
Linebaugh Ave 56th St50th St50th StHarne
y
R
d
McKinley DrNebraska AveFlorida AveFlorida AveNebraska AveTampa St50th St618
618
618
60
60
574
75
75
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BUS
301
301
301
University of
South Florida
Input Leads To Action.
7
You Talked. We Listened.
Launched the Gateway Expressway Workforce Development Initiative. Collaborated with
the Project Contractor and Community Partners
Committed the Roads to Jobs
workforce skills readiness program
as part of a workforce development
pilot project for Gateway Expressway
Learn more today!www.RoadsToJobs.
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ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
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Learn road construct
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REGISTER NOW AND GET READY FO
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IN ROAD CONSTRU
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!
ROADS TO JOBS
Life Skills for Construction Careers
Build more
than a job…
Build a life.
30 openings
Construction skills training
Hands on eld training
Advancement opportunities
Bene ts available
Paid overtime
Have experience working in construc
t
i
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?
GREAT
No experience in construction? NO PROBLEM
REQUIREMENTS:
• At least 18 years old
(due to insurance requirements, age 2
2
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• Able to lift 50 lbs and work outdoo
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• Reliable transportation – car, truck, b
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bike or other means
• Committed to work with a can-do at
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• Drug free workplace – must pass dr
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• Work 50-55 hours per week, with p
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(7:00 am – 5:00 pm Monday – Friday,
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• Eligible to work in the United States
• Verbal communication in English or
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• All backgrounds will be considered
f
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FOR MORE INFORMATION:
APPLICATIONS ACCEPTED THRU JAN. 22, 2019
COURSE INFORMATION/PRE-SCREEN
I
N
G
JAN. 24 & JAN. 28, 2019
COURSE ORIENTATION FEB. 5, 2019 (Must be invited to attend)
CAREER COURSE FEB. 11-15, 2019 (Must be invited to attend)
Location for orientation and course
:
5211 Ulmerton Rd, Clearwater, FL
3
3
7
6
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GATEWAY EXPRESSWAY
CONSTRUCTION
EMPLOYMENT START FEB. 18, 2019
Public participation is solicited without
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,
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national origin, age, sex, religion, dis
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Si usted tiene preguntas o simplemente
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por favor communiques con Zenia Ga
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SEE OPPOSITE SIDE FOR MORE INFO
R
M
A
T
I
O
N
$14 50
PERHOUR
STARTING WAGE
NO CONSTRUCTION
EXPERIENCE
NEEDED!
Or contact the FDOT Tampa Bay Next pr
o
g
r
a
m
:
TampaBayNext@dot.state. .us (813) 975-NEXT (6398)
Agency: St. Pete Works
Contact: Rich Alvarez
Phone: 727-313-2593
Email: ralvarez@stpeteworks.org
8
Worked with neighborhoods to develop plans for FDOT-owned historic properties
and concucted safety check and walk-shops in neighborhoods
Conducted East Tampa and West Tampa Listening and Learning Tours
Input Leads To Action.
9
Ongoing Public Involvement
Community Engagement, May 2017 through January 2019
49
NEWSLETTERS & EMAIL BLASTS 4,417
ACTIVE SUBSCRIBERS 77
COMMUNITYEVENTS149PRESENTATIONS
FDOT PUBLICMEETINGS30
You Talked. We Listened. Our public involvement totals through January 2019:
Date Event Name Type County
5/18/17 Downtown Tampa Partnership Transportation Fair Community Outreach Event Hillsborough
5/24/17 Regional Community Working Group Kick Off Meeting Community Working Group Regional
5/25/17 Florida Department of Transportation Break Room Informational Booth Hillsborough
5/25/17 Transforming, Enriching & Connecting (TEC) “Coffee” Innovation - Tampa
Innovation Alliance Presentation Hillsborough
5/25/17 Small Business Salon - Disadvantaged Business Enterprise and Small Business
Enterprise Forum Presentation Pinellas
5/27/17 Ybor City Market Community Outreach Event Hillsborough
5/28/17 East Tampa Outdoor Market Community Outreach Event Hillsborough
6/3/17 Wiregrass Fresh Market Community Outreach Event Pasco
6/4/17 Hyde Park Village Market Community Outreach Event Hillsborough
6/5/17 Collective Empowerment Group of Tampa Bay, Tampa Coalition of Clergy, Pastors
on Patrol Presentation Hillsborough,
Pinellas
6/6/17 Gaslight Lykes Park Community Outreach Event Hillsborough
6/8/17 Downtown Tampa / Urban Core Community Working Group Meeting Community Working Group Hillsborough
6/10/17 North Tampa Market Community Outreach Event Hillsborough
6/11/17 Seminole Heights Market Community Outreach Event Hillsborough
6/12/17 Downtown Tampa Riverwalk Community Outreach Event Hillsborough
6/15/17 Dana Shores, Pelican Island, Sweetwater Neighborhood Associations Presentation Hillsborough
6/16/17 Joint Meeting of the Tampa Bay Regional Transit Authority, Metropolitan Planning
Organizations (MPO) Board and Central Florida MPO Presentation Orange
6/18/17 St. Petersburg Chamber of Commerce Transportation Committee Presentation Pinellas
6/20/17 Amalie Arena Employee Transportation Fair Community Outreach Event Hillsborough
6/20/17 St. Petersburg Chamber of Commerce Presentation Pinellas
6/21/17 Westshore / West Tampa Community Working Group Community Working Group Hillsborough
6/21/17 Tampa Bay Community Advocacy Committee Presentation Hillsborough
6/28/17 Peer Exchange Follow Up Meeting Presentation Hillsborough
10
Date Event Name Type County
7/11/17 SouthFork II Association Presentation Hillsborough
7/12/17 Forward Pinellas Board Meeting Presentation Pinellas
7/12/17 Progress Village Neighborhood Association Presentation Hillsborough
7/12/17 Mira Lago Neighborhood Association Presentation Hillsborough
7/13/17 Pinellas Community Working Group Meeting Community Working Group Pinellas
7/15/17 Hillsborough County Neighborhoods Conference Community Outreach Event Hillsborough
7/18/17 Southeast Seminole Heights Civic Association Presentation Hillsborough
7/20/17 North and West Hillsborough Community Working Group Community Working Group Hillsborough
7/21/17 Collective Empowerment Group of Tampa Bay Area, Inc.Presentation Hillsborough
8/1/17 Hillsborough County Metropolitan Planning Organization Board Meeting Presentation Hillsborough
8/1/17 Downtown Tampa Community Redevelopment Area Citizen Advisory Committee Presentation Hillsborough
8/3/17 Pasco and Hernando Counties Community Working Group Meeting Community Working Group Hernando; Pasco
8/5/17 St. Petersburg Saturday Morning Market Community Outreach Event Pinellas
8/8/17 East Tampa Community Redevelopment Partnership Presentation Hillsborough
8/11/17 Commissioner Sandy Murman’s South County Job Fair Community Outreach Event Hillsborough
8/12/17 Saturday Morning Breakfast Group (“Chat and Chew”) – Tampa Organization for
Black Affairs Presentation Hillsborough
8/15/17 East and South Hillsborough/Polk Counties Community Working Group Community Working Group Hillsborough
8/15/17 Temple Terrace Rotary Club Presentation Hillsborough
8/15/17 Tampa Heights Riverfront Community Redevelopment Area Citizen Advisory
Committee Presentation Hillsborough
8/19/17 Tampa Bay Youth Football League - Opening Day Events Community Outreach Event Hillsborough
8/21/17 Pasco County/Wesley Chapel Transportation Meeting Presentation Pasco
8/22/17 Ybor City Development Corporation Presentation Hillsborough
8/22/17 West Tampa Community Redevelopment Area Citizen Advisory Committee
Meeting Presentation Hillsborough
8/24/17 Tampa Heights Civic Association Meeting Presentation Hillsborough
9/1/17 Community Development Corporation of Tampa- Tampa Vocational Institute
Green Construction Class Community Outreach Event Hillsborough
11
Date Event Name Type County
9/1/17 Downtown Tampa Community Redevelopment Area Citizen Advisory Committee
Meeting Presentation Hillsborough
9/8/17 East Tampa - City of Tampa Economic & Urban Development Presentation Hillsborough
9/22/17 Citizen Transportation Academy - Regional Transportation Roles and
Responsibilities Webinar and Website All Counties
9/25/17 Downtown Tampa / Urban Core Area Community Working Group Meeting Community Working Group Hillsborough
10/3/17 Tampa Night Out - “Connect, Protect, Respect”Community Outreach Event Hillsborough
10/5/17 Westshore Area / West Tampa Community Working Group Meeting Community Working Group Hillsborough
10/6/17 Cafe con Tampa: Improving Transit Across the Bay & Across the Street Presentation Hillsborough
10/6/17 Citizen Transportation Academy - Metropolitan Planning Process Webinar and Website All Counties
10/9/17
Tampa Interstate Study Supplemental Environmental Impact Statement /
Northwest Veterans Expressway Design Change Reevaluation Workshop –
Westshore
Public Workshop Hillsborough
10/10/17
Tampa Interstate Study Supplemental Environmental Impact Statement / Northwest
Veterans Expressway Design Change Reevaluation
Workshop – Downtown Tampa
Public Workshop Hillsborough
10/13/17 Hillsborough County South County Job Fair Community Outreach Event Hillsborough
10/13/17 Citizen Transportation Academy - Introduction to Transportation Project
Development Webinar and Website All Counties
10/16/17 St. Petersburg Community Redevelopment Area Showcase of Services Career
Fair Community Outreach Event Pinellas
10/17/17 Westchase Homeowners Association Transportation Forum Presentation Hillsborough
10/18/17 Tampa Bay Area Regional Transit Authority Commuter Services Day Event Community Outreach Event Pinellas
10/20/17 Citizen Transportation Academy - Intro to Transit: Transit Modes and How They
Work Webinar and Website All Counties
10/24/17 Pinellas County Community Working Group Community Working Group Pinellas
10/24/17 Greater Pinellas Pointe Civic Association Presentation Pinellas
12
Date Event Name Type County
10/24/17 Old Seminole Heights Association Meeting Presentation Hillsborough
10/25/17 University of South Florida, Envision Sustainable Communities Class Presentation Hillsborough
10/25/17 Pinellas County Technical Advisory Committee Meeting Presentation Pinellas
10/25/17 Gateway District Business Meeting Presentation Pinellas
10/26/17 Collective Empowerment Group of Tampa Bay Community Outreach Event Hillsborough
10/26/17 North and West Hillsborough County Community Working GroupMeeting Community Working Group Hillsborough
10/26/17 University Area Community Development Corporation Partners Coalition Presentation Hillsborough
10/27/17 Citizen Transportation Academy - How Transportation Projects are Funded Webinar and Website All counties
10/31/17 Florida Department of Transportation Contractors Meeting Presentation Hillsborough
11/1/17 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
11/2/17 First Tampa Bay Hispanic Impact Summit Community Outreach Event Hillsborough
11/2/17 Suncoast Utilities Contractor Association Presentation Hillsborough
11/2/17 Citizen Transportation Academy - Congestion Management Strategies Webinar and Website All counties
11/3/17 Tampa Bay Transportation Management Area Leadership Group Presentation Hillsborough
11/7/17 Conference of Minority Transportation Officials (COMTO) Statewide Event Community Outreach Event Polk
11/8/17 Forward Pinellas Board Meeting Presentation Pinellas
11/8/17 Hillsborough Metropolitan Planning Organization’s Board Meeting Presentation Hillsborough
11/8/17 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
11/9/17 City of Tampa Community Redevelopment Areas Board Presentation Hillsborough
11/9/17 Pasco County Metropolitan Planning Organization Board Meeting Presentation Pasco
11/13/17 Tampa Heights Neighborhood Association Executive Board Presentation Hillsborough
11/14/17 East Tampa Community Revitalization Partnership Meeting Presentation Hillsborough
11/14/17 Ybor City Development Corporation Planning and Infrastructure Subcommittee
Meeting Presentation Hillsborough
Community Engagement
Public participation is solicited without regard to race, color, national origin, age, sex, religion, disability or family status.
Persons with disabilities who require accommodations under the Americans with Disabilities Act or persons who require translation services (free of charge) should contact Alex Henry, by phone at (813) 975-6405, or via email at alex.henry@dot.state.fl.us at least seven (7) days prior to the meeting. If you are hearing or speech impaired, please contact us by using the Florida Relay Service, 1-800-955-8771 (TDD) or 1-800-955-8770 (Voice).
The environmental review, consultation, and other actions required by applicable federal environmental laws for this project are being, or have been, carried out by the Florida Department of Transportation (FDOT) pursuant to 23 U.S.C. §327 and a Memorandum of Understanding dated December 14, 2016 and executed by the Federal Highway Administration and FDOT.
Comuniquese Con Nosotros: Nos importa mucho la opinión del público sobre el proyecto. Si usted tiene preguntas o comentarios, o si simplemente desea más información, por favor comuniquese con nuestra representante, Lilliam Escalera, 813-975-6403, Departamento de Transportación de Florida, 11201 N. McKinley Dr., Tampa, FL 33612, lilliam.escalera@dot.state.fl.usFor more information: TampaBayNext.com | TampaBayNext@dot.state.fl.us | 813-975-NEXT (6398)
Like us on /TampaBayNext | Follow us on @TampaBayNext
JOIN THE CONVERSATION:
Learn about improvements proposed for the
Westshore Interchanges, West Tampa Multimodal plan,
Intermodal Studies, Transit, where we are in the
Supplemental Environmental Impact Statement (SEIS),
the process and key dates for decisions
Work in teams and discuss proposed improvements for the
Westshore and West Tampa Areas
View the four proposed concept options for the
Downtown Tampa Interchange (I-275/I-4)
The Florida Department of Transportation
Bringing you updates and information from the following organizations
Westshore / West Tampa Areas Community Working Group
Thursday, November 15, 2018
Your voices and ideas are helping to shape transportation
planning. We invite you to keep building on this progress.
Four Points by Sheraton – Tampa Airport Westshore
4400 W. Cypress Street
Pasco/Sarasota Meeting Rooms
Tampa, Florida 33607
Complimentary parking onsite and in parking garage
Open House 5:30 p.m. Presentation 6:00 p.m.
Round Table Discussions and Open House 6:30 p.m. – 7:30 p.m.
13
Date Event Name Type County
11/14/17 Howard Frankland Bridge Public Hearing
Presentation and Public
Hearing Hillsborough
11/15/17 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
11/16/17 Howard Frankland Bridge Public Hearing
Presentation and Public
Hearing Pinellas
11/17/17 Peer Exchange Follow Up Meeting Presentation Hillsborough
11/28/17 Riverview Chamber of Commerce Community Outreach Event Hillsborough
11/28/17 City of St. Petersburg 2020 Plan Task Force Meeting Presentation Pinellas
11/29/17 Minority Transportation Forum with State Representative Sean Shaw Presentation Hillsborough
11/29/17 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
11/30/17 SR 54/SR 56 Visioning Meeting Community Outreach Event Hillsborough
12/5/17 Pasco and Hernando Counties Community Working GroupMeeting Community Working Group Pasco, Hernando
12/5/17 Pinellas County Board of County Commissioners Meeting Presentation Pinellas
12/5/17 Downtown Tampa Community Redevelopment Area Community Advisory
Committee Presentation Hillsborough
12/6/17 The Greater Brandon Chamber of Commerce Community Outreach Event Hillsborough
12/6/17 Coast to Coast Bike Share Anniversary Community Outreach Event Hillsborough
12/6/17 East & South Hillsborough/Polk Counties Community Working Group Community Working Group Hillsborough
12/6/17 V.M. Ybor Neighborhood Association Presentation Hillsborough
12/6/17 Channelside Community Revitalization Partnership Presentation Hillsborough
12/6/17 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
12/7/17 The Voice of Business, National Conference on Industry Sector Growth Strategies Community Outreach Event Pinellas
12/7/17 City of Tampa: Holiday of Table Presentation Hillsborough
12/8/17 Tampa Innovation Alliance Presentation Hillsborough
12/12/17 Tampa Heights Riverfront Community Redevelopment Area Community Advisory
Committee Presentation Hillsborough
14
Community Engagement
Date Event Name Type County
12/13/17 Downtown Tampa / Urban Core Community Working Group Meeting Community Working Group Hillsborough
12/13/17 Forward Pinellas Board Meeting Presentation Pinellas
12/13/17 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
12/20/17 The Greater Brandon Chamber of Commerce Presentation Hillsborough
12/20/17 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
1/8/18 National Association of Women in Construction West Florida Chapter Presentation
Hillsborough,
Pinellas
1/10/18 New North Transportation Alliance - Center for Urban Transportation Research Presentation Hillsborough
1/11/18 Collective Empowerment Group of Tampa Bay (Pastor’s meeting)Community Outreach Event Hillsborough
1/15/18 Dr. Martin Luther King Jr. Day Parade Community Outreach Event Hillsborough
1/15/18 Tampa Organization of Black Affairs Community Outreach Event Hillsborough
1/17/18 National Association of Black Women in Construction Community Outreach Event Hillsborough
1/17/18 Public Involvement Office - Hillsborough County Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
1/19/18 Tampa Bay Transportation Management Area Leadership Community Outreach Event Pinellas
1/23/18 Downtown Debriefing Series; Attainable & Micro-Housing Community Outreach Event Hillsborough
1/23/18 Ybor City Development Corporation Community Redevelopment Area Presentation Hillsborough
1/24/18 Leadership Tampa Government and Transportation Day Community Outreach Event Hillsborough
1/24/18 West Tampa Neighborhood Associations - MacFarlane Park, Armory Gardens,
West Tampa, Oakford and North Hyde Park Presentation Hillsborough
1/24/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
1/25/18 2018 University Area Community Development Center Partners Coalition
Gathering Community Outreach Event Hillsborough
1/25/18 Forward Pinellas Citizen Advisory Committee Meeting Presentation Pinellas
1/25/18 The Greater Brandon Chamber of Commerce Government Advocacy Group Presentation Hillsborough
1/30/18 Pinellas County OnBoard4Jobs Construction Careers Fair Community Outreach Event Pinellas
15
Date Event Name Type County
1/31/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
2/2/18 30th Annual City of Tampa Black History Committee, Inc.Community Outreach Event Hillsborough
2/6/18 Hillsborough Metropolitan Planning Organization Board Meeting Community Outreach Event Hillsborough
2/6/18 Pat Kemp Hosting Community Conversation: “Planning Growth and
Transportation”Community Outreach Event Hillsborough
2/7/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
2/8/18 The NAACP 2018 Freedom Fund Dinner Community Outreach Event Hillsborough
2/8/18 Governor’s Day Luncheon at the Florida State Fair Community Outreach Event Hillsborough
2/8/18 City of Tampa Community Redevelopment Areas Board Meeting Presentation Hillsborough
2/9/18 Florida Transportation Builders Association Construction Conference Presentation Orange
2/11/18 Florida State Fair Community Outreach Event Hillsborough
2/14/18 Community Action Board for Hillsborough County Community Outreach Event Hillsborough
2/14/18 Hillsborough County Metropolitan Planning Organization Citizens Advisory
Committee Meeting Presentation Hillsborough
2/14/18 Hillsborough Metropolitan Planning Organization Bicycle/Pedestrian Advisory
Committee (BPAC) Meeting Presentation Hillsborough
2/14/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
2/16/18 Hillsborough County Black History Celebration Community Outreach Event Hillsborough
2/19/18 Hillsborough Metropolitan Planning Organization Board Technical Advisory
Committee (TAC) Meeting Presentation Hillsborough
2/20/18 2018 United Negro College Fund (UNCF) Black History Month Luncheon Community Outreach Event Hillsborough
16
Community Engagement
Date Event Name Type County
2/21/18 Congresswoman Kathy Castor’s Black History Month Celebration Community Outreach Event Hillsborough
2/21/18 Hillsborough Metropolitan Planning Organization Livable Roadways Committee
Meeting Presentation Hillsborough
2/21/18 Ybor Rotary Club Presentation Hillsborough
2/21/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
2/22/18 V.M. Ybor Homeless Workshop Community Outreach Event Hillsborough
2/22/18 COMTO Central Florida: Garrett A. Morgan Shadow Day at Center for Urban
Transportation Reserch (CUTR)Community Outreach Event Hillsborough
2/22/18 Brandon Kiwanis Club Presentation Hillsborough
2/22/18 Tampa Heights Neighborhood Association Presentation Hillsborough
2/22/18 WTS: Moving the Bay Area - Women Transportation Leaders Presentation Hillsborough
2/23/18 Pinellas County Urban League: 5th Annual Whitney M. Young Jr. Empowerment
Luncheon Community Outreach Event Pinellas
2/27/18 Gulf Coast Safe Streets Summit Community Outreach Event Hillsborough
2/27/18 FDOT District 7 Town Hall Meeting Presentation Hillsborough
2/28/18 USF Black Leadership Network Scholarships for USF Black students Community Outreach Event Hillsborough
2/28/18 St. Petersburg Chamber Young Professionals Advocacy Group Presentation Pinellas
2/28/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
3/6/18 Dana Shores, Pelican Island, and Sweetwater Neighborhood Associations Presentation Hillsborough
3/7/18 City of Tampa Mayor’s Food Truck Fiesta Community Outreach Event Hillsborough
3/7/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
17
Date Event Name Type County
3/8/18 Downtown Tampa / Urban Core Area Community Working Group Meeting Community Working Group Hillsborough
3/8/18 SR 60 and I-275 Operational Improvements Industry Forum Industry Forum Hillsborough
3/14/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
3/21/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
3/23/18 City of Tampa Fourth Friday Community Outreach Event Hillsborough
4/16/18 Westshore/West Tampa Community Working Group Meeting Community Working Group Hillsborough
4/17/18 Temple Terrace City Council Presentation Hillsborough
4/18/18 FDOT Construction Career Day Workforce Development Hillsborough
4/21/18 Safety and Security Festival - West Tampa/Armory Gardens Community Outreach Event Hillsborough
4/25/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
4/26/18 Regions Bank Lobby Fair Community Outreach Event Hillsborough
5/1/18 Hillsborough Metropolitan Planning Organization Board Meeting Presentation Hillsborough
5/2/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
5/3/18 City of Tampa -17th Annual Clean Air Fair Community Outreach Event Hillsborough
5/3/18 Westshore Palms Neighborhood Association Presentation Hillsborough
5/4/18 St. Pete College Collaborative Labs Workforce Summit Workforce Development Pinellas
5/8/18 Ybor City Development Corporation Presentation Hillsborough
5/9/18 Forward Pinellas Board Meeting Presentation Pinellas
5/9/18 Westshore Alliance Transportation Committee Presentation Hillsborough
5/9/18 Hillsborough County Transportation Projects Industry Forum Presentation Hillsborough
5/9/18 Hillsborough County Metropolitan Planning Organization Citizens Advisory
Committee Presentation Hillsborough
5/9/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
5/10/18 Gateway Area Master Plan Open House Open House Pinellas
5/10/18 Tampa Community Redevelopment Area Citizens Advisory Committee Presentation Hillsborough
5/10/18 Pasco County Metropolitan Planning Organization Board Meeting Presentation Pasco
18
Community Engagement
Date Event Name Type County
5/12/18 Hillsborough County Neighborhoods Conference Community Outreach Event Hillsborough
5/16/18 One City Center Lobby Fair Community Outreach Event Hillsborough
5/16/18 East Tampa Listening and Learning Tour Community Outreach Event Hillsborough
5/16/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
5/18/18 Tampa Downtown Partnership: Bike to Work Day Community Outreach Event Hillsborough
5/18/18 Peer Exchange Follow Up Presentation Hillsborough
5/21/18 Hillsborough County Technical Advisory Committee Presentation Hillsborough
5/23/18 Downtown Tampa Optimist Club Presentation Hillsborough
5/23/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
5/29/18 Northern Pinellas Area/US 19 Public Meeting Open House Pinellas
5/30/18 American Council of Engineering 2018 Transportation Conference Presentation Hillsborough
6/6/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
6/8/18 Hernando County Economic Development Roundtable Community Outreach Event Hernando, Pasco
6/9/18 Ybor City Market Community Outreach Event Hillsborough
6/12/18 East Tampa Community Revitalization Partnership Presentation Hillsborough
6/12/18 Westshore Alliance Presentation Hillsborough
6/12/18 Ybor City Development Corporation Presentation Hillsborough
6/13/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
6/14/18 North Bon Air Neighborhood Association Presentation Hillsborough
6/15/18 Downtown Partnership Transportation Committee Presentation Hillsborough
6/15/18 West Tampa Chamber Board of Directors Presentation Hillsborough
6/18/18 Florida Innovative Transportation Symposium Presentation Hillsborough
6/19/18 Tampa Heights Community Redevelopment Area (CRA)Presentation Hillsborough
6/20/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
6/25/18 Downtown Tampa/Urban Core Area Community Working Group Community Working Group Hillsborough
19
Date Event Name Type County
6/27/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
6/28/18 Tampa Heights Civic Association Presentation Hillsborough
7/9/18 Oakford Park Neighborhood Association Presentation Hillsborough
7/10/18 Downtown Tampa Community Redevelopment Area (CRA)Presentation Hillsborough
7/11/18 Channelside Community Redevelopment Area (CRA)Presentation Hillsborough
7/11/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
7/13/18 American Society of Civil Engineers Annual Conference Presentation Pinellas
7/17/18 Encore Neighborhood Presentation Hillsborough
7/17/18 Southeast Seminole Heights Civic Association Presentation Hillsborough
7/18/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
7/20/18 Tampa Bay Transit Forum Community Outreach Event Hillsborough
7/24/18 FDOT Town Hall Meeting Presentation Regional
7/24/18 Ridgewood Park Crime Prevention & Civic Association Presentation Hillsborough
7/24/18 West Tampa Community Redevelopment Area (CRA)Presentation Hillsborough
7/24/18 Ybor City Development Corporation Presentation Hillsborough
7/25/18 New Tampa Community Meeting Presentation Hillsborough
7/25/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
7/28/18 St. Petersburg Care Fair - Back to School Event Community Outreach Event Pinellas
8/1/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
8/4/18 Back to School Health Fair - Hosted by the Buccaneers and the Bullard Family
Foundation Community Outreach Event Hillsborough
8/8/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
8/9/18 Carrollwood Meadows Neighborhood Association Presentation Hillsborough
8/9/18 City of Tampa Community Redevelopment Area Board Meeting Presentation Hillsborough
8/9/18 Old Seminole Heights Neighborhood Association Presentation Hillsborough
20
Community Engagement
Date Event Name Type County
8/15/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
8/17/18 Corporation to Develop Communities of Tampa, Inc. Presentation Hillsborough
8/20/18 Hernando Computer Club Presentation Hernando
8/21/18 Encore - Trio Neighborhood Presentation Hillsborough
8/22/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
8/23/18 College Hill Civic Association Presentation Hillsborough
8/23/18 Pasco County Metropolitan Planning OrganizationBoard Presentation Pasco
8/24/18 Greater Tampa Chamber Leadership Tampa 2.0 Back on the Bus for
Transportation Day Community Outreach Event Hillsborough
8/28/18 West Tampa Community Redevelopment Area (CRA)Presentation Hillsborough
8/29/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
9/1/18 MacFarlane Park and Armory Gardens Neighborhood Associations Presentation Hillsborough
9/5/18 Hillsborough Metropolitan Planning Organization Board Meeting Presentation Hillsborough
9/5/18 V.M. Ybor Neighborhood Association & Crime Watch Presentation Hillsborough
9/8/18 Hampton Terrace Neighborhood Association Presentation Hillsborough
9/10/18 Harris Neighborhood Association Presentation Pinellas
9/11/18 Ybor City Chamber of Commerce Presentation Hillsborough
9/12/18 New North Transportation Alliance Presentation Hillsborough
9/12/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
9/13/18 City of Tampa Community Redevelopment Area Board Meeting Presentation Hillsborough
9/17/18 FDOT Howard Frankland Bridge Industry Forum Industry Forum Regional
9/18/18 Forest Hills Neighborhood Association Presentation Hillsborough
9/18/18 Jackson Heights Neighborhood Association & Crime Watch Presentation Hillsborough
9/25/18 East Tampa Community Working Group Community Working Group Hillsborough
9/26/18 McFarlane Park and Armory Gardens Neighborhood Associations Presentation Hillsborough
9/26/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
21
Date Event Name Type County
10/3/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
10/6/18 East Tampa Rocks Community Outreach Event Hillsborough
10/10/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
10/13/18 West Tampa Unity Tampa Historical and Cultural Festival Community Outreach Event Hillsborough
10/17/18 South Seminole Heights Civic Association Presentation Hillsborough
10/17/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
10/22/18 Forward Pinellas Community Working Group Community Working Group Pinellas
10/23/18 FDOT District 7 Contractors Meeting Presentation Hillsborough
10/23/18 Sulphur Springs Community Presentation Hillsborough
10/24/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
10/25/18 Supplemental Environmental Impact Statement (SEIS) Cultural Resources Open
House Open House Hillsborough
10/25/18 College Hill Civic Association & Crime Watch Presentation Hillsborough
10/30/18 Historic East Ybor & Gary Neighborhood Association Presentation Hillsborough
10/31/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
11/7/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
11/8/18 Pasco Metropolitan Planning Organization Board Meeting Presentation Pasco
11/13/18 Beach Park Homeowners’ Association Presentation Hillsborough
11/13/18 The Central Pasco Chamber of Commerce General Membership Meeting Presentation Pasco
11/14/18 Greater Tampa Chamber of Commerce - Transportation and Policy Committees Presentation Hillsborough
11/14/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
11/15/18 Great American Teach In Community Outreach Event Hillsborough
11/15/18 Westshore/West Tampa Community Working Group Meeting Community Working Group Hillsborough
22
Community Engagement
Date Event Name Type County
11/16/18 Gateway Workforce Community Partners Recruitment Event Workforce Development Pinellas
11/21/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
11/29/18 Florida Association of County Engineers and Roadway Superintendents
(FACERS) Fall Conference Presentation Hillsborough
11/30/18 West Tampa Listening and Learning Tour Community Outreach Event Hillsborough
12/4/18 Hillsborough Metropolitan Planning Organization Board Meeting Presentation Hillsborough
12/5/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
12/5/18 Gateway Expressway Workforce Training Week Workforce Development Pinellas
12/11/18 East Tampa Community Revitalization Partnership Presentation Hillsborough
12/12/18 !p Tampa Innovation Alliance Presentation Hillsborough
12/12/18 Hillsborough Metropolitan Planning Organization Bicycle and Pedestrian
Advisory Committee Presentation Hillsborough
12/12/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
12/13/18 City of Tampa Community Redevelopment Area Board Presentation Hillsborough
12/17/18 Hillsborough Metropolitan Planning Organization Joint Citizens Advisory
Committee and Technical Advisory Committee Presentation Hillsborough
12/19/18 Hillsborough Metropolitan Planning Organization Presentation Hillsborough
12/19/18 Public Involvement Office - Hillsborough County - Entrepreneur Collaborative
Center
Public Involvement Office -
Discussion Hillsborough
1/7/19 Tampa Bay Partnership Transportation Working Group Community Working Group Hillsborough
1/7/19 Westshore Alliance Transportation Committee Presentation Hillsborough
1/18/19 2019 Florida Transportation Builders Association Construction Conference Presentation All Counties
1/21/19 Dr. Martin Luther King Jr. Parade Community Outreach Event Hillsborough
1/24/19 Gateway Expressway Workforce Development Introduction Course Workforce Development Pinellas
1/28/19 Gateway Expressway Workforce Development Introduction Course Workforce Development Pinellas
1/24/19 Gateway Expressway Workforce Development Introduction Course Workforce Development Pinellas
1/28/19 Gateway Expressway Workforce Development Introduction Course Workforce Development Pinellas
TampaBayNext.com | TampaBayNext@dot.state. .us | (813) 975-NEXT | TampaBayNext | @TampaBayNext
Updated January 31, 2019
Public participation is solicited without regard to race, color, national origin, age, sex, religion, disability, or family status. Persons who require special accommodations under the Americans
with Disabilities Act to participate in this informational meeting, or persons who require translation services (free of charge) are asked to notify the agency at least seven (7) days prior to the
meeting by contacting: Alex Henry at alex.henry@dot.state.fl.us or (813) 975-6405. The environmental review, consultation, and other actions required by applicable federal environmental laws
for this project are being, or have been, carried out by the Florida Department of Transportation (FDOT) pursuant to 23 U.S.C. §327 and a Memorandum of Understanding dated December 14,
2016 and executed by the Federal Highway Administration and FDOT. If you are hearing or speech impaired, please contact the agency using the Florida Relay Service, 1 (800) 955-8771 (TDD) or
1 (800) 955-8770 (Voice).
Comuníquese con nosotros: Nos importa mucho la opinión del público sobre el proyecto. Si tiene preguntas o comentarios, o simplemente desea más información, por favor comuníquese con nosotros. Nuestra representante en español es: Sandra González, P.E., 813-975-6096, sandra.gonzalez@dot.state.fl.us
PUBLIC INFORMATIONANNUAL REPORT2018
PREPARED BY:PREPARED FOR:
Central Florida Expressway Authority &
Florida Department of Transportation - District Five
2018 Public Information Annual Report
Table of Contents
I. Introduction……………………………………………………………………… 2
a. Project Update - FDOT……………………………………………….. 5
b. Project Update - CFX …………………………………………………. 16
II. Joint Agency Public Involvement Coordination………………… 19
III. Elected & Agency Officials’ Coordination…………………………. 20
IV. Media Relations………………………………………………………………. 20
V. Public Meetings………………………………………………………………. 21
VI. Environmental Coordination…………………………………………… 24
VII. Community Presentations…………………………………………. ….. 24
VIII. Youth Education Program..…………………………………….………. 26
IX. Special Events………………………………………………………………… 28
X. Project Materials……………………………………………………………. 30
XI. Website …………………………………………………………………………. 32
XII. Social Media…………………………………………………………………… 32
XIII. Outreach Totals……………………………………………………………… 32
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I. Introduction
The Wekiva Parkway (State Road 429) is a cooperative effort between the Central Florida
Expressway Authority (CFX) and the Florida Department of Transportation (FDOT) – District Five.
The Florida’s Turnpike Enterprise provided design input and handles toll operations on FDOT
sections.
The 25-mile parkway will connect to State Road (S.R.) 417 and Interstate 4 (I-4), completing the
beltway around northwest Central Florida. This estimated $1.6 billion project includes $500
million of non-toll road improvements including:
• Widening seven miles of S.R. 46 in Lake and Seminole counties
• Rebuilding the US 441/S.R. 46 interchange in Mount Dora
• Moving County Road (C.R.) 46A out of the Seminole State Forest so wildlife can move
safely between habitats
• Building parallel, non-tolled service roads for local trips in east Lake and Seminole
counties.
Ultimately, the parkway will provide travel alternatives, relieve U.S. 441, S.R. 46 and other area
roads of traffic congestion and make it easier to travel between Lake, Orange and Seminole
counties. Authorized in 2004 by the Wekiva Parkway and Protection Act, this expressway has
been heralded as an example of smart transportation planning through an environmentally
sensitive area.
Parkway development has included setting
aside more than 3,400 acres of land for
conservation, building about 1.5 miles of
wildlife bridges and other safeguards for
animals (photo, left). The parkway will be
largely elevated to reduce collisions between
vehicles and wildlife.
The Wekiva Parkway is the first expressway
in Central Florida to feature All Electronic
Tolling (AET) for the greatest customer
convenience and to keep traffic moving.
There are no toll plazas – motorists pay their tolls at safe highway and ramp speeds using E-PASS
or SunPass. Both FDOT and CFX have license-plate recognition programs for those who do not
have a transponder.
By the spring of 2018, the agencies had opened 13 miles of the Wekiva Parkway to traffic in
Orange and Lake counties. CFX this year completed the second leg of its 10 miles of the parkway.
The agency set the standard for parkway aesthetics including a color palette of warm earth tones
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of brown, green and tan, stone relief with eco-staining on bridge piers and walls, “haunched” or
gently arched bridge beams, decorative pedestrian railing and enhanced landscaping.
FDOT by the end of 2018 had six project sections – 3A, 3B, 5, 6, 7A and 8 – under construction,
including about 13 miles along the S.R. 46 corridor. That included starting work on Section 8, the
$253.3 million parkway interchange with I-4 and S.R. 417. The department’s remaining project –
Section 7B – was preparing for procurement and was expected to begin construction in mid-2019.
This report is intended to provide CFX, FDOT and other interested parties with a summary of 2018
Wekiva Parkway project milestones and community awareness activities. Consultant Public
Involvement Coordinator (PIC) Mary Brooks of Quest Corporation of America (Quest) coordinates
with agency and project staff, and plans and implements the community awareness initiatives
for both agencies for the 25-mile corridor. She has supported the project since 2004, providing
consistent messaging between the two agencies and across all local government and stakeholder
groups. Also assisting in 2018 were Quest associates including Carolyn Fitzwilliam, Laurie
Windham, Shari Croteau, Kathy Putnam, Lisa Mark, David Crigger, Cliff Davy, Alicia Arroyo and
Melanie Hand.
CFX and FDOT over the years have remained committed to ensuring that the community has
multiple and varied opportunities to provide input into the parkway’s development. Outreach
activities follow the strategies of the Wekiva Parkway Corridor-wide Community Awareness Plan
(CAP). Intensive and ongoing public engagement has continued via more than 30 public meetings
and hearings, well over 700 stakeholder and
community group meetings and dozens of
special events.
The long-term, robust communications
helped fuel the development of a project
that addresses diverse community and
environmental needs and concerns, while
also creating a transportation facility that has
become a source of community pride and an
example of regional collaboration.
The agencies have employed innovative and digital strategies to broaden the public’s access to
project information. The project website, www.wekivaparkway.com, finished 2018 with nearly
59,000 visits for the year. Social media has been a crucial engagement tool, with the project
accounts reaching a total of nearly 2,000 followers. The increased use of drone video footage
also has helped elevate interest in the project.
With an increasing number of project sections under construction, communications staff have
responded to thousands of queries via the project hotline , email address, social media and
personal contact. All public interactions were shared with the agencies and project teams, and
documented in the project database.
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Coordination with project design and construction teams was critical in 2018 to get important
information out to officials, the media and other community members, to answer questions and
to help resolve public issues. PIC staff coordinated extensively with the agencies and following
project partners as the parkway continued to move from design to full-fledged construction:
Project Section Agency Design Firm Construction
Oversight Firm
Contractor
Section 2A CFX Parsons KCCS Superior
Construction
Section 2B CFX Atkins A2 Group Southland
Construction
Section 2C CFX DRMP Jacobs GLF Construction
Section 3A FDOT Moffatt Nichol RK&K GLF Construction
Section 3B FDOT Lochner RK&K GLF Construction
Section 5 FDOT CDM Smith (FDOT) Halifax Paving
Section 6
Design Build
FDOT GAI Consultants RS&H Superior
Construction
(Design Partners:
Arcadis & WGI)
Section 7A FDOT AECOM Infrastructure
Engineers
Astaldi
Construction
Section 7B FDOT JMT TBD TBD
Section 8
Design Build
FDOT Atkins Metric
Engineering
Lane Construction
(Design Partner:
DRMP)
To ensure the public had ample, advanced warning about lane closures, detours and other
construction impacts, the communications team distributed more than 70 construction alerts in
2018. Alerts are posted on the project website, social media pages and distributed via e -blast to
officials, the media and those in the project database. In some cases, fliers were also distributed
door to door. The increased outreach is expected to continue in 2019 as FDOT begins work on
the last parkway project – Section 7B.
Outreach highlights in 2018 included hosting
pre-construction public meetings for Section
7A and 8, and planning and coordinating
community involvement in the Central
Florida Expressway Authority’s Section 2
grand opening. The event featured the
“Running Wild 5K” and Family Fun Run/Walk
(photo, left) that drew 760 registrants. A
couple hundred other folks enjoyed the law
enforcement and high-tech vehicle displays,
environmental and community booths,
music and a ribbon-cutting ceremony.
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a. Project Update – Florida Department of Transportation
At the dawn of 2018, FDOT had four project sections under construction: Sections 3A & 3B, 5,
and 6.
Sections 3A & 3B
Sections 3A & 3B are being built as one,
$33 million project along S.R. 46 from
west of U.S. 441 to Round Lake Road, and
along U.S. 441 from north of Natoma
Boulevard to the Lake-Orange County Line
in Mount Dora. These non-tolled, road
improvements – including six-laning more
than 3 miles of S.R. 46 and U.S. 441 – are
being made in anticipation of the
increased traffic trying to get to the
parkway.
Work includes converting the current U.S. 441 / S.R. 46 interchange into an at -grade, signalized
intersection with a flyover ramp (photo, above), as well as utility work, installing medians,
pedestrian improvements, drainage and other roadway features.
In anticipation of pile driving and other construction activities that might result in vibration, the
PIC staff in 2018 coordinated 25 pre-vibration assessments of properties within a certain
distance of the select activities. PIC staff handled communications and scheduling the
assessments with homeowners, landlords and real estate agents, and the contractor,
geotechnical subconsultant, and construction, engineering and inspection (CEI) staff.
Critical path construction early this year focused on building a temporary, at-grade intersection
to handle traffic, so the old U.S. 441 overpass could be demolished. The new flyover bridge and
other permanent intersection improvements could then be built.
The new traffic pattern meant introducing
a traffic signal – and “stop” condition – to
motorists who were used to free-flowing
U.S. 441 traffic passing over S.R. 46
(photo, right). The PIC worked closely with
the FDOT Public Information Office staff
on an education campaign to alert the
community to the change.
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Several media releases featuring a graphic of the new traffic pattern were distributed over the
months leading up to the operation. A number of local print and broadcast media outlets helped
to get the word out to the community.
Diversion information was posted
numerous times on the project website,
Facebook and Twitter pages, and was
highlighted in numerous officials’ and
community presentations.
The traffic diversion was completed in
April of 2018. Crews subsequently
began demolishing the old S.R. 46 / U.S.
441 bridge (photo, above), and continued removing the old interchange embankments. This
activity required ongoing, advanced communication to the public about the nighttime S.R. 46
closures and detours needed to remove the overhead structures.
Following the demolition, crews
intensified building the new flyover
bridge columns and retaining walls
(photo, right). The structures feature
the characteristic parkway stone relief,
and will be eco-stained in a variegated
pattern in warm browns and tans to give
a more natural, rustic appearance.
Flyover bridge beams will painted deep
green to help blend into the
surroundings.
In November, crews were ready to begin installing the large, U-shaped beams for the flyover
bridge. The beams ranged from 120 feet long on each end by the abutment walls, to 231 feet
long spanning over S.R. 46 (photo, below).
Half of the beams were up by the end of
December. The operation required
notifying the community each week
about the latest schedule for the
nighttime S.R. 46 road closures and
detours needed to place and secure the
beams.
Elsewhere, crews focused on widening
the S.R. 46 corridor to the north
throughout the project limits. This included earthwork, excavating ponds, and conducting
extensive underground utility and drainage work.
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Frequent communications to the public were needed as lane closures were required to allow
pipe crews to cross S.R. 46, side streets and driveways. The same was true when crews began
installing road base, curb and asphalt.
Traffic is slated to move onto the new,
permanent westbound lanes of S.R. 46 (photo,
right) by spring of 2019. This will allow the
rebuilding and widening of the south side of the
corridor.
Other construction traffic impacts included
extended closures of Sabastian Street and
others to install drainage and other utilities, and
to rebuild the entrances. Traffic shifted onto
temporary lanes on Round Lake Road at S.R. 46
in August to allow construction of the opposite side of the road.
Crews also permanently closed Stanley Bell Drive near SR. 46 and U.S. 441, due to its proximity
to the permanent intersection. A cul de sac is being built in that location. Access to residences
remains via adjacent side streets.
All told in 2018, PIC staff distributed more than two dozen construction alerts to the public for
activities on this section. Work began on Sections 3A and 3B on October 30, 2017, and is
scheduled to finish in summer of 2020.
Section 5
Section 5 is a $9.88 million, non-tolled, road improvement to
relocate about a mile of C.R. 46A out of the Seminole State
Forest, thereby improving habitat connectivity and reducing
the risk of conflicts between vehicles and wildlife. The C.R.
46A realignment was one of the environmental protections
required in the 2004 Wekiva Parkway and Protection Act.
Crews since June 5, 2017 have been building the new C.R.
46A alignment for 2.5 miles from north of Arundel Way to
connect to S.R. 429, east of Camp Challenge Road, in east
Lake County. Part of the new, two-lane roadway is
“depressed,” or built below ground, and a vegetative buffer
will be included to minimize noise and visibility impacts to
the adjacent community.
The project includes extensive utility coordination, as well as close communication with adjacent
major stakeholders: Encore Farms, the Red Tail community and Camp Challenge. Public
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communications early on included not only letting drivers know about S.R. 46 lane closures, but
also ensuring coordination to avoid conflicts with the adjacent Section 6 project operations along
S.R. 46.
Work in December included opening the new,
signalized T-intersection between the realigned
C.R. 46A and S.R. 46 (photo, right). The PIC staff
provided advanced notification using various
communications channels about the new traffic
pattern, which requires motorists to stop at a
new flashing traffic signal before continuing on
S.R. 46, in this area to be known as Sorrento
Avenue. The change also provides new S.R. 46
access to Camp Challenge Road.
Section 5 construction also involves road widening, installing medians, and building a trail along
part of S.R. 46. Work on this section is expected to finish by late 2019.
Section 6
Section 6 took huge leaps forward in 2018. This parkway stretch features extensive wildlife
protections that will pass between state parks and across the Wekiva River . This $232.4 million
project involves 6 miles of limited access toll road that will be largely elevated along the existing
S.R. 46 corridor. The project extends from the S.R. 429 interchange, east of Camp Challenge Road,
to near Longwood-Markham Road in Sanford.
The parkway on this section will be paralleled by a non-tolled, service road for local travel, and a
multi-use trail. The trail is expected to enhance access to the adjacent state conservation lands.
While crews this year continued clearing the corridor, the PIC team communicated to the public
the schedule for confined, on-site burns of debris. All controlled burns were coordinated closely
with the Florida Forest Service and Wekiwa Springs State Parks managers.
One of the parkway’s signature features is being built along Section 6 – a new, much higher
Wekiva River crossing with enhanced aesthetics. The 60-foot tall bridge puts the deck in the tree
canopy to visually buffer it from surrounding communities. The higher crossing will open the river
9 | P a g e 2 0 1 8 P u b l i c I n f o r m a t i o n
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for an enhanced user experience by kayakers and canoeists. Animals will be able to pass safely
underneath along the riversides, as opposed to now having to cross S.R. 46.
Three bridges – one for the service road and one each for eastbound and westbound parkway
traffic – will be built, each designed to span the river channel, with piers only on the riversides.
The current S.R. 46 bridge has eight piers in the
river. This bridge will be removed once the
service road bridge is completed and traffic
moved onto it in 2019. Removing the existing
bridge is expected to improve the river’s
hydrology or flow.
Extensive coordination with local, state and
national environmental agencies,
environmental advocates and other
stakeholders went into the concept for the
Wekiva River bridges. Extreme care was taken to minimize the impacts of the bridge design, and
to try to ensure that it complemented the “outstandingly remarkable values” of this National
Wild and Scenic River.
Crews in 2018 began building the non-tolled, service road bridge. To protect the river, which is
also designated as an Florida Outstanding Waterway, crews are using “top down construction.”
No activity or construction equipment will be
working within the river channel. The bulk of
the span work is being done from the top of
the columns or piers.
Bridge work started with driving hundreds of
concrete foundation piles (photo, left). Once
the foundations were in, crews set about
forming the bridge columns or piers (photos,
below). Work also began on bridge abutment
walls, which continue the aesthetic, stone
relief found throughout the corridor. The bridge columns feature aesthetic concrete forming
meant to emulate the interwoven tree trunks found along the river’s edge.
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As the columns at the river were topped out, crews set about assembling special, large cranes or
“form travelers” (photos below, orange structure) on top to continue forming and pouring the
concrete spans. When the top box culvert structure is wide enough, a second form traveler will
be assembled atop the same column and the two cran es will extend the spans out in opposite
directions – maintaining a careful balance – toward the next columns.
Along with the river bridges, additional Section 6 structures include three wildlife bridges that
will allow animals to pass safely between the Seminole State Forest, Rock Springs Run State
Reserve and Lower Wekiva River Preserve.
The wildlife bridges are located at the current
wildlife tunnels in the area of Rock Springs Run
State Reserve (photos, left). The two current
tunnels have about 80 feet of clearance for
animals to pass under S.R. 46.
The new wildlife bridges will total nearly 7,700
feet in length, providing nearly 100 times the
safe passageway for animals as the current
tunnels. All told, Section 6 involves driving
approximately 1,900 concrete bridge
foundation piles.
This section also will feature wildlife fencing
to discourage animals from entering the
corridor. The fencing is 10 feet high, with two
feet underground to discourage animals from
burrowing into the right of way.
As required in the 2004 Wekiva Parkway and
Protection Act, about a mile of County Road
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46A will be abandoned in the Seminole State Forest t o reduce conflicts between vehicles and
wildlife as part of this project.
Road work along Section 6 includes building
connector roads between remaining sections of
C.R. 46A and S.R. 46 to maintain private property
access. To open additional areas to parkway
construction, crews in July shifted the S.R. 46
intersection at C.R. 46A about a half mile west
on S.R. 46 to a new connector road.
The intersection and signal relocation coincided
with closing portions of C.R. 46A (photo, right).
PIC staff provided extensive communications
prior to the signal relocation, and also addressed dozens of resulting questions and concerns
afterwards.
Throughout the work in this natural and protected area, FDOT and project staff have been
coordinating closely with environmental agencies and advocacy groups. That includes close
communications with the National Park
Service, Florida Department of Environmental
Protection’s (FDEP) Lower Wekiva River
Aquatic Preserve (photo, left), the Florida
Forest Service, Wekiva River Basin State Parks,
Wekiva River Scenic River Management
Advisory Committee (WRSRMAC) and the
Wekiva River Basin Commission (WRBC).
The project team has been highly vigilant
about erosion control and water quality,
frequently adding or adjusting turbidity
barriers and other measures; employing digital
water quality monitoring equipment;
providing frequent data and reports; and
conducting site visits for FDEP and other
agency staff. Agency and PIC staff also
provided regular updates to the WRBC and the
WRSRMAC (photo, left).
The FDOT places a top priority on the safety of
the traveling and adjacent public, as well as
the work crews, on major transportation
projects. With the construction of a higher profile bridge over the Wekiva River, agency and
project staff wanted to be sure the “top down construction” process – to be implemented at
12 | P a g e 2 0 1 8 P u b l i c I n f o r m a t i o n
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heights of 60 feet or more – was done in close communication with emergency services
personnel.
As a follow up to a December 2017 safety meeting, the PIC and project team staff coordinated a
second emergency services personnel briefing on June 13. The meeting at the project trailer,
followed by a site visit (photos, below), allowed project staff to explain the latest construction
activities and schedule for the Wekiva River bridges to local fire, EMS, wildlife and law
enforcement personnel.
The gathering gave emergency services personnel the opportunity to get questions answered
about structure materials and access, the contractor’s safety protocols and contacts, as well as
other information to allow them to understand and respond to potential incidents during
construction. This was particularly important as the contractor at the time was working to top
out the high columns for the new Wekiva River service road bridge. The participants also
discussed the potential for coordinating future rescue drills at the bridge.
As 2018 was drawing to a close, the public was able to get a better picture of how the many
Section 6 renderings they’d seen over the years were becoming reality. Crews were slated to
move traffic in the spring of 2019 onto the new service road bridge, and to begin building the
eastbound parkway bridge on the north side of S.R. 46. Work in 2019 also will begin on the service
roads and roundabouts east of the river.
Section 7A
Work began on the adjacent parkway stretch, Section 7A, on April 1 along the S.R. 46 corridor
from Longwood-Markham Road to Orange Boulevard in Sanford. The $108.3 million project is
building about 3 miles of limited access toll road, slip ramps to enter and exit the Wekiva Parkway
and 12 bridges over side streets. A non-tolled, service road will parallel the parkway for local trips.
Roundabouts are planned as safety enhancements at the intersections under the parkway.
Lighting is planned under the bridges and on frontage road approaches to the roundabouts.
13 | P a g e 2 0 1 8 P u b l i c I n f o r m a t i o n
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Work will include building a 10-foot-wide sidewalk along the eastbound service road, bike lanes,
utilities and other roadway features. Construction is scheduled to finish in 2022.
Work started with excavating and relocating
gopher tortoises out of the way of construction.
Gopher tortoises dig deep burrows for shelter in
upland habitat throughout Florida. They share
the burrows with more than 350 other species,
and therefore are a protected, keystone species.
Altogether, 91 gopher tortoises were safely
found in 195 burrows and relocated to a state-
licensed recipient site.
Other initial work included clearing and grubbing, utility relocations, placing silt fence to protect
against erosion, installing drainage and building retention ponds. A major utility coordination
item along this section was the relocation of the Florida Gas
Transmission line into a new 50-foot easement along S.R. 46
(photo, left).
PIC staff got the word out when Florida Gas Transmission (FGT)
crews in July began closing Wayside Drive from south of S.R.
46 to Orange Boulevard for pipeline work. Traffic on S.R. 46
had to be detoured via South Orange Avenue and Center Road.
It was the first of several such closures and detours needed for
utility or project work in that area in 2018.
Construction along this section included the need for
numerous S.R. 46 lane closures. Communications staff worked
extensively with FDOT Public Information Office (PIO) staff to
get the word out about the closures, particularly when
daytime lane closures were switched to nighttime
hours. Work also includes driving sheet pile for
retaining walls along the north side of S.R. 46
across from Lake Markham Road.
Crews began building a temporary diversion road
north of existing S.R. 46 from east of Longwood-
Markham Road (C.R. 46A) to west of Glade Road.
Then in September, traffic was diverted onto the
temporary lanes. This operation allowed portions
of existing S.R. 46 to be removed and the service
road and parkway work to begin in those areas.
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Later that fall, crews began driving bridge piles west of Orange Boulevard. PIC staff provided
advanced notification of the pile driving, which can often raise noise and vibration concerns from
residents.
The bridge in this area (photo, below) will carry parkway traffic south off the S.R. 46 corridor and
towards Section 8, which will make the connection to I-4 and S.R. 417. The service road will pass
under the bridge in this location to tie back into traditional
S.R. 46 heading east.
In November, PIC staff communicated with the various
communities along S.R. 46 as crews began placing utility
lines across community entrances and side streets.
Significant coordination was required for these operations,
particularly with those whose gated entrances were
affected.
Future activities include building the roundabouts at cross
streets, installing the service road along the south side of
the S.R. 46 corridor and moving traffic onto th e service
road to begin building the elevated parkway.
Section 7B
As design prepared to wrap up, FDOT held a
public information meeting on January 30
about the Section 7B design project in Seminole
County. This estimated $19.3 million project
will involve 1.31 miles of non-tolled, road
improvements, including widening S.R. 46 to six
lanes from Orange Boulevard to Wayside Drive-
Oregon Street, just west of I-4.
Work is to be done within the existing state right of way, and includes installing medians and turn
lanes, sidewalk, bike lanes, traffic signal upgrades, street lighting, drainage, utilities and other
roadway features. This project includes a 10-foot wide sidewalk on the south side of S.R. 46, as
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well as landscaping at some intersections and medians.
The project is slated to be advertised in early 2019, and contractor bids are scheduled to be
opened in late March. Construction is likely to begin in June and to finish in 2021.
Section 8
FDOT in August selected the design-build team to build the major interchange that will connect
S.R. 429 to I‐4 and S.R. 417 – finishing Central Florida’s beltway. A $253.3 million design-build
project, Section 8 involves building the parkway and interchange from Orange Boulevard to east
of Rinehart Road in Sanford. This section also includes
building the general use lanes for the future I-4 Beyond the
Ultimate project – from south of S.R. 417 to south of S.R.
46.
The 2.63-mile project will include aesthetic walls and other
features. A toll gantry will be built on this section. Work will
include drainage, lighting under bridges and at the
interchange, utilities and other roadway features.
Following a pre-construction public meeting on November
15 attended by nearly 100 people, crews began finding and
relocating gopher tortoises (photo, right). All told, 26
gopher tortoises were removed from 61 burrows. The
reptiles were relocated to a permitted recipient site in
Osceola County.
The excavation and relocation effort required clearing vegetation (photo, below), using large
equipment as well as video equipment to check the burrows for activity. PIC staff coordinated a
site visit with FDOT PIO Manager Steve Olson for WFTV Ch. 9 reporter Raquel Asa to observe the
operation and produce a story to update the public.
With the relocation complete, the contractor
on December 6 began clearing and grubbing
for the project in earnest.
With nearly two dozen bridges to build on this
section, crews anticipated beginning driving
piles for bridge foundations by the spring of
2019. The project is scheduled for completion
in 2022.
With the amount of wildlife in the area, particularly bears, the project team has been
coordinating closely with the Florida Fish and Wildlife Conservation Commission. Agency staff
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provided a wildlife safety briefing at the pre-construction meeting for the project team. The
contractor also ensures that anyone working on the project undergoes wildlife safety training.
The PIC staff also have been in communication with area residents concerned for the animals’
well-being, as well as those with general questions about this major project section.
b. Project Update – Central Florida Expressway Authority
CFX achieved several parkway milestones in
2018 with the opening of its final five miles
of expressway on March 31. Sections 2A, 2B
and 2C are located between Kelly Park Road
and State Road 46, and between Round Lake
Road and County Road 435 (Mount
Plymouth Road).
Work began on the nearly $168 million
parkway sections in 2016 and opened about
a year ahead of the original schedule. That
was possible thanks to a Federal Highway
Administration/ US DOT Transportation Infrastructure Finance and Innovation Act (TIFIA) loan
that allowed CFX to accelerate the project.
This stretch includes the systems interchange near Plymouth Sorrento Road and Haas Road-
Ondich Road (photo, above), the former Pine Plantation – one of several large parcels purchased
for conservation along the corridor – and the Coronado and Mount Plymouth all-electronic toll
gantries.
The sections connect to FDOT’s Sections 4A and
4B, opened in 2016. With that connection, the
CFX parkway sections now facilitate two, new
expressway connections to S.R. 46 for
communities throughout Lake, Orange and
Seminole Counties.
The latest CFX opening marked another major
corridor-wide milestone: more than half of the
25-mile parkway was now open to traffic.
To mark the occasion, the communications team coordinated with the agency to host a grand
opening celebration including a 5K race and Family Fun Run/Walk, environmental and community
booths, emergency service and high-tech vehicles, music and a ribbon cutting ceremony.
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Officials and environmentalists during the
ceremony praised the collaboration that went
into making sure the parkway helped protect
the vital natural resources surrounding the
Wekiva River, while helping to complete the
beltway. Speakers also lauded the parkway for
not only making commutes easier, but also
paving the way for bringing in more clean
industry and jobs to the region.
More than 760 people registered for the races
(photo, above); about 200 others attended the ceremony.
Event participants in the event cut across a broad swath of the community. Sponsors and
exhibitors included: the cities of Mount Dora and Apopka, Lake County, LYNX, Apopka High
School Jazz Ensemble, East Lake Historical Society, Florida Forest Service, East Lake Chamber of
Commerce, FHP, Mount Dora High School Honor Guard, local businesses and, firms associated
with the project.
Holding true to the environmental protections of the project, the race and sponsorships raised
$27,000 (including funds tallied after the event) for the Florida Wildlife Corridor (photo, above
right). This organization strives to protect 300,000 acres of a statewide network of lands and
waters that support wildlife and people by the end of 2020.
CFX later that year landscaped Section 2C
from the Lake-Orange County line to S.R. 46
near Round Lake Road. The PIC provided
numerous construction alerts to travelers as
crews conducted lane closures on S.R. 453
and S.R. 46 to facilitate the plantings (photo,
left).
The agency used drought tolerant and Florida
friendly trees, plants and ground cover to
enhance the parkway users’ experience and
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honor the long-standing commitment to give the corridor that “parkway feel.”
CFX’s parkway sections have been a game-changer for many in Central Florida. From Orlando to
Mount Dora, and from Sanford to the attractions, those using the parkway praise its ease and
convenience. Some drivers report shaving 10-15 minutes from their commutes.
Traffic has been steady on the sections opened in 2018. The Coronado toll gantry on this stretch
has registered more than 1.73 million one-way trips since opening. The parkway in this area has
helped relieve congestion on local roads including U.S. 441 and Round Lake Road.
The Mount Plymouth toll gantry – located east of the systems interchange, between Plymouth
Sorrento Road and County Road 435 (Mount Plymouth Road), tallied more than 1.23 million trips
through December 30.
Portions of the CFX parkway already have been honored for engineering excellence. The
American Council of Engineering Companies of Florida (ACEC-FL)’s 2019 Engineering Excellence
Awards acknowledge engineering firms for their ground-breaking applications and intricate
projects.
The design of CFX’s systems interchange, done by Atkins North America, Inc., was recognized in
December with one of eight Grand Awards designated statewide. Judges rated 30 projects and
studies on criteria including uniqueness and
innovative applications; perception by the
public; social, economic, and sustainable
development considerations and complexity.
Also in 2018, CFX finished landscaping its first
five miles of the parkway (photo, left).
Sections 1A and 1B, from U.S. 441 to Kelly
Park Road in Apopka, opened July 27, 2017.
Traffic on this first stretch has nearly tripled original projections (6,300 trips per day), with the
Ponkan toll gantry (photo, below) registering an average of more than 16,000 trips per day. All
told, since the section opened, more than 6.32 million trips had been registered at that gantry by
December 30, 2018.
This section has alleviated morning tie-ups on
Plymouth Sorrento Road that used to stretch a
mile or more north of the Connector Road
interchange to S.R. 429.
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II. Joint Agency Public Involvement Coordination
Since 2012, the agencies have worked in tandem to provide consistent project messaging to the
public throughout the 25-mile corridor. An important element of that has been regular Joint
Agency Public Involvement Coordination meetings, of which 47 meetings were held through
January 2018. The meetings concluded with the opening of the final CFX parkway sections.
Organized by Quest, the meetings were attended by agency and
engineering directors, construction engineers, communications and
project management staff for both agencies, as well as the corridor
consultant, CH2M/Jacobs.
During the meetings, agency staff members share d information about progress on their
respective sections, discussed milestone and major project activities, reached consensus on key
messaging, jointly planned media and special events, and discussed all
facets of community outreach and other coordination for the parkway.
The joint meetings were also used to discuss the development and updating
of project resources such as the www.wekivaparkway.com website,
collaterals including the project fact sheet, FAQs and talking points. The
meetings facilitated further development and strengthening of the corridor-
wide branding for the parkway. This uniform branding throughout the corridor ma de the project
– and related information resources – easily recognizable to the public.
Key project participants in the joint agency meetings over the years have included:
Alan Hyman, FDOT Director of Transportation Operations
Glenn Pressimone, CFX Director of Engineering
Michelle Maikisch, CFX Chief of Staff & Public Affairs Officer
Ben Dreiling, CFX Director of Construction
Don Budnovich, former CFX Resident Engineer (now Director of Maintenance)
Brian Hutchings, CFX Senior Communications Coordinator
Steve Olson, FDOT District Five Public Information Manager
Ashraf Elmaghraby, FDOT Constructability & Design Services
Kevin Moss, FDOT Design Project Manager
Matt Hassan, former FDOT Design Project Manager
Hatem Aguib, FDOT Design Project Manager
Scott Bear, Corridor Consultant, CH2M/Jacobs
Mary Brooks, Consultant Public Involvement Coordinator, Quest
In May of 2018, the agencies honored the passing of a great parkway champion, FDOT Design
Project Manager Kevin Moss, after a brief, but aggressive illness. Mr. Moss had a great way with
people, and spoke to hundreds of people at design update public meetings for Sections 6, 7A and
8. He also was the FDOT design manager on Sections 4A/B that opened in 2016. At various times
he oversaw the design of about 12 miles of the 25-mile parkway.
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He was an essential player in coordinating with environmental agencies and advisory groups on
project matters. He was known for his sense of humor, his signature tropical shirts and livening
up many meetings. He was always responsive, knowledgeable and provided great perspective.
Kevin began his career with the Florida Department
of Transportation – District Five in June 2012 as a
Project Manager in Consultant Project Management,
and joined Program Management as the District
Estimates Engineer in January 2018. Prior to joining
the department, he spent 19 years working in the
consultant industry and spent two years working at
the Florida’s Turnpike Enterprise.
III. Elected & Agency Officials’ Coordination
The agencies in 2018 continued to proactively communicate with and involve area officials as
design wrapped up and more projects moved into construction. The goal continues to be to keep
state and local leaders informed of the progress made on the various sections, to address any
questions or concerns, and to also make them aware of community outreach and concerns from
their constituents.
Elected and agency officials’ coordination over the years has been accomplished through
strategies including: Commissioners’ Briefing Reports, one-on-one meetings, and presentations
to city and county councils and at officials’ town hall meetings. Additionally, PIC staff in 2018
addressed extensive officials’ emails and calls regarding the project sections and related
constituent concerns.
There was close communication in particular with various City of Mount Dora, Lake County and
Seminole County officials and staff on their respective project sections. For example, FDOT and
PIC staff, with support from Section 6 project staff, met with State Senator David Simmons on
July 19 to address and resolve concerns from residents in the Wekiva Pines Estates area. PIC staff
also coordinated frequently with Seminole County Commissioner Brenda Carey’s aide on various
resident questions and concerns. PIC and project staff also worked closely with Lake County on
the S.R. 46 and C.R. 46A signal relocation and timings, as well as new connector roads and related
address changes.
IV. Media Relations
With another five miles of the expressway opening in 2018, the Wekiva Parkway continued to be
portrayed as a success story in broad media coverage. The communications team has worked
diligently over the years to build positive, trusting and constructive relationships with area media
outlets. The agencies have worked in transparency over the long-term in providing parkway
information to the media; their coverage refle cts their understanding and trust in key project
messages.
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The PIC staff was able to continue to maximize earned media, a cost-effective method of
communicating with the public, to get the word out about new sections opening, as well as
construction starts, traffic pattern changes and milestone events on other parts of the parkway.
One of the over-arching goals in using the media to
publicize project news has been to show the agencies
were honoring the commitments to improve regional
mobility, while trying to minimize community impacts,
help protect surrounding wildlife and create a facility
that has an iconic “parkway feel.”
Parkway coverage continues to be overwhelmingly
positive, with a number of the stories dealing with new
project section starts and the important role the
expressway will play in local municipalities’ economic
development and jobs creation plans. There was also
advanced coverage of public workshops, helping to
generate continued healthy attendance.
Through the agencies’ proactive media strategies, transparent operations and positive,
constructive relationships with media members, the project has largely been successful in getting
the media to disseminate accurate key messaging – and positive coverage – to the public.
V. Public Meetings
The agencies in 2018 held 3 public meetings for Sections 7A, 7B and 8 in Seminole County. The
gatherings drew more than 390 attendees. All state and other requirements were met with
regard to noticing the meetings, including the Florida Administrative Register (FAR) and legal
advertisements and the notices mailed to property owners, officials’ notifications, media releases
and the like.
Meeting notification fliers were also distributed to businesses and others on the relevant
sections. Feedback at the meetings was largely positive, with questions increasingly related to
when the parkway would be open and public access points. Meetings were attended by state and
local officials, property owners, environmentalists, realtors, developers, attorneys and other
interested parties.
1) FDOT Section 7B Design Update Public Meeting – January 30, 2018
The Wekiva Parkway Section 7B Design Update public workshop on January 30, 2018, was
attended by 120 people in Sanford. The FDOT held the meeting to review the latest design for
these non-tolled, road improvements.
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The project is funded for construction to begin in summer of 2019. The project limits are S.R. 46
from Orange Boulevard to Wayside Drive-Oregon Street. This design project involves 1.31 miles
of improvements, including roadway widening, safety medians, 10-foot-wide sidewalk, bike
lanes, traffic signal upgrades, drainage, sign and pavement markings, utilities and other roadway
features.
The meeting was held at Lakeside Fellowship United Methodist Church, at its new location at 121
N. Henderson Lane in Sanford. In addition to Seminole County Public Works and Fire and Rescue
officials, attendees included residents from neighborhoods inc luding Terracina, Lake Forest,
Astor Farms, Capri Cove and Terra Bella. Attendees were able to view exhibits and an audiovisual
presentation, and to ask questions of project staff. A number of comments were submitted,
dealing with right turn lanes, landscaping, signal timings and requests for fencing.
2) FDOT Section 7A Pre-Construction Public Meeting – February 22, 2018
The FDOT's Wekiva Parkway Section 7A pre-construction public meeting on February 22, 2018
drew 184 people. This project involves building the elevated parkway along the S.R. 46 corridor
from near Longwood-Markham Road to Orange Boulevard, as well as parallel, non-tolled service
roads for local trips.
Attendees at the meeting at Lakeside United Methodist Church, 121 N. Henderson Lane in
Sanford, submitted eight comment forms and 10 public involvement performance surveys.
Comment topics included how to access the parkway, fencing, landscaping, concerns about road
closures, noise and lane transitions at S.R. 46 and International Parkway.
Among the officials attending were Jean Jreij and Matt Hassan of Seminole County Public Works,
Tony Matthews of Seminole County Planning, and a number of Seminole County Fire and Rescue
personnel.
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3) FDOT Section 8 Pre-Construction Public Meeting – November 15, 2018
The FDOT’s pre-construction public meeting for Wekiva Parkway Section 8 on November 15,
2018, drew 90 attendees. The project from Orange Boulevard to Rinehart Road will connect S.R.
429 to I-4 and S.R. 417, thereby completing Central
Florida’s beltway. Work also will include building more than
20 bridges and the general use lanes for the future I-4
Beyond the Ultimate project.
Attendees at the meeting at Lakeside United Methodist
Church, 121 N. Henderson Lane, were able to view a multi-
media presentation and speak directly with staff to get
their questions answered and to express their concerns.
Among the communities represented were: Tall Trees,
Savannah Park, Berington Club, Wekiva River Oaks and Shadow Lake Woods.
Question and comment topics included: Noise and sound walls; visibility and/or proximity of
parkway; the height of bridges; saving trees in the floodplain compensation pond; fencing around
the floodplain comp pond; landscaping; and, completion
schedules for Section 8 and other sections.
Among the officials attending were: Gary Huttmann,
executive director of MetroPlan Orlando; Jean Jreij,
Seminole County Utilities and Public Works Director; Matt
Hassan, Seminole County Public Works and Bill Wharton,
also with Seminole County.
The PIC also participated as requested in local government public meetings, including Lake
County’s Round Lake Road Extension PD&E Study public meetings on March 8 and October 25.
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VI. Environmental Coordination
Coordination continued in 2018 with state and federal environmental agencies, local
governments and advisory committees. Communications included close coordination on
finalizing gopher tortoise relocation permits, project debris burning and prescribed park fires,
water quality monitoring and construction activities, as well as addressing questions from agency
personnel.
FDOT also communicated with
environmental advocates while meeting
with the Wekiva River Scenic River
Management Advisory Committee meetings
(photo, right).
CFX and FDOT continued to adhere to the
Parkway and Protection Act requirements to
brief the roughly 30 members and staff on the Wekiva River Basin Commission (WRBC)
periodically on project progress and other matters. Those presentations in 201 8 occurred on
February 6 and August 21.
Attendance at the meetings was in addition to communications that also occurred throughout the
year with individual WRBC members as questions or other matters arose.
VII. Community Presentations
Project communications staff continued to seek out – as well as accommodate requests for –
community presentations in 2018. The agencies continued to get positive feedback during such
engagements, which make accurate, up-to-date information directly available to community
members.
The consultant public involvement coordinator and other project staff in 20 18 presented project
updates to 19 homeowners associations, business groups, cultural, civic and fraternal
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organizations and trade associations, directly educating and engaging more than 370 community
members.
The presentations also serve as an excellent
opportunity to reinforce the availability of
project information resources, including the
website, where a number of the presentations
have been posted, and the project Facebook and
Twitter pages. The following is a sampling of
meetings we participated in for 2018:
Neighborhoods, HOAs & Businesses
Wekiva River Oaks HOA – Feb. 16
Southernaire MHP Managers Noise Wall Field Meeting – Jan. 23
Southernaire MHP HOA Update – Feb. 6
Sunset Pond Field Meeting – Mar. 15
Summerbrooke HOA – Mar. 19
Rock Springs Ridge HOA – Apr. 3
Southernaire MHP Managers’ Briefing – Apr. 12
Wekiva Park Drive Residents’ Field Meeting – May 23
Capri Cove HOA – May 30
Estates of Wekiva Park Town Hall – Sept. 11
Sylva Glade HOA – Oct. 8
Wekiva Park Estates HOA Board Field Meeting – Oct. 20
Summerbrooke HOA President Natoma Entrance Field Meeting – Oct. 20
Civic/Community Group Presentations
Orlando Rotary Breakfast Club – Jan. 17
First Presbyterian Men’s Club of Mount Dora – Feb. 10
Golden Triangle Rotatory Cub – Feb. 20
Altamonte Rotary Club – Mar. 15
Mount Dora Kiwanis Club – Aug. 30
Professional Education Organization for Women of Mount Dora – Oct. 10
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VIII. Youth Education Program
The Wekiva Parkway Youth Outreach and Education Program continues to achieve its goals to:
- Educate young people on the unique environmental protections encompassed in the
project;
- Encourage youngsters to view transportation as a potential career opportunity;
- Enlist youngsters to become advocates for the project and its unique environmental
character, and share that information with their parents and other adults; and,
- Motivate students to encourage their families to stay safe in work zones.
Youth outreach has included agency or community youth
programs with a conservation or environmental mission,
schools on or near the corridor, as well as those with
engineering magnet programs.
Public Involvement Coordinator Mary Brooks always seeks
the advice of youth program leaders in developing talking
points and multimedia presentations for the students. She
also asks students at the end of each event how we could
improve the materials and presentations; a number of the
students’ suggestions have been incorporated or helped refine program strategies.
This year agency, project and communications staff participated in class presentations, field trips
and project tours, and in large-scale, back-to-school events. All told, we interacted with nearly
1,000 teachers, students and their families using this strategy.
1. Lyman High School Engineering Student Tour – March 29, 2018
For the third straight year, CFX and Atkins led a project partnership with the Lyman High School
magnet engineering program. The public involvement coordinator and project staff on March 29
toured the students through both completed CFX sections, as well as the systems interchange
and all electronic toll operations at the Mount Plymouth gantry, both of which were scheduled
to open just two days later.
About 40 students received a safety briefing
and took part in interactive survey demos
(photo, right). The CEI – construction
engineering and inspection project
manager – and the design engineer of
record also pointed out various aspects of
bridge and other construction at the
systems interchange at Plymouth Sorrento
Road and Haas-Ondich Road.
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Students got to see wildlife protections up close on FDOT Section 4A, as a wildlife biologist
explained the construction and need for wildlife jump-outs, bat houses and wildlife fencing.
During the lunch break at Wilson’s Landing Park on the Wekiva River, the PIC provided an
overview, multi-media presentation. Wildlife biologists also presented additional information
about the many species on the corridor and efforts to protect them including the relocation of
gopher tortoises, a protected keystone species.
2. Back to School Expo, Seminole Towne Center – August 4, 2018
More than 800 parents and students stopped by the CFX-sponsored E-PASS and Wekiva Parkway
booth at the Seminole Towne Center's Back to School Expo on August 4. Kids loved the school
supplies and hard hats. Parents loved the stress relief construction hats and finding out about
the parkway and E-PASS. Several parents said the new sections have saved them lots of time in
their travels.
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3. Zellwood Elementary Teach-In – November 14, 2018
About 75 Zellwood Elementary School students on
November 14 got to learn about the Wekiva
Parkway during the Orange County Public Schools’
Annual Teach-In. Youngsters got to learn about the
project's many environmental protections, as well
as about possible careers in transportation.
Students also took the safety ambassador pledge
(photo, left) to help their friends and families stay
safe in work zones.
IX. Special Events
The Wekiva Parkway booth has become a fixture over the years at various community special
events. The events provide opportunities to raise awareness of the Wekiva Parkway amongst a
broader audience and help to build positive relationships with the communities hosting the
events, as well as with individual members of the public.
Many event-goers thanked staff for making parkway information readily available, and allowing
them to get their questions answered about E-PASS and SunPass. The communications team
staffed the following special events in 2018, all together interacting with more than 2,650 event
goers:
1. Mount Dora Arts Festival – February 3-4, 2018
Nearly 1,500 people visited the CFX-sponsored Wekiva Parkway and E-PASS booth at the wildly
popular Mount Dora Arts Festival February 3-4. Many people inquired about the project schedule
and other details, as well as about the difference between E-PASS and SunPass. Many were
excited to learn that CFX the following month would be facilitating two expr essway connections
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to S.R. 46, meaning drivers would soon be able to quickly get between Mount Dora, Apopka
Maitland and Orlando.
2. 17th Annual Spring Fling at the East Lake County Library – April 28, 2018
About 70 people stopped by the Wekiva Parkway
booth at the 17th Annual Spring Fling at the East
Lake County Library on April 28. Folks enjoyed being
able to view project exhibits and get their questions
answered at the event.
3. Mount Dora Police Department’s National Night Out – October 2, 2018
A fledgling event growing bigger each year, project staff participated in the Mount Dora Police
Department’s National Night Out in the Target parking lot on October 2. Dozens of people visited
the project booth to find out the latest about the parkway. Many event-goers praised the time
savings since CFX connected the expressway to S.R. 46. Others were also interested to learn
about the parkway’s environmental protections – and the kids loved the bear fans and wildlife
coloring sheets.
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4. Easter Seals Camp Challenge Walk with Me – October 6, 2018
After years of accepting the offers to use Camp Challenge’s
lodge for project public meetings at no cost, the project
gave back to this worthwhile endeavor by sponsoring a
booth at the Easter Seals Camp Challenge “Walk with Me”
event on March 6. Project staff answered questions about
the parkway at this inaugural event with a big heart.
5. Mount Dora Craft Festival – October 27-28, 2018
About 1,000 people visited the CFX-sponsored Wekiva Parkway and E-PASS booth at the Mount
Dora Craft Festival on October 27-28. Event-goers were happy to get the latest information on
the parkway, to see large exhibits up close and to get their questions answered.
X. Project Materials
With all but one FDOT section under construction in 2018, project
materials focused on providing updates on the latest work activities
and traffic impacts. Section fact sheets for Sections 7A, 7B and 8
were revamped to focus on the start of construction.
Communications and creative staff crafted dozens of traffic impact
maps for various construction operations on the sections
underway. The public involvement coordinator consistently
updated multimedia presentations, and other materials to highlight
project progress, benefits and traffic volumes on the open sections.
The overall corridor map and project fact sheet were updated to
reflect the opening of the last CFX sections, and as other schedule
details became available.
31 | P a g e 2 0 1 8 P u b l i c I n f o r m a t i o n
A n n u a l R e p o r t
Project materials were provided at public meetings, community presentations and special events,
as well as were posted on the project website and social media pages.
Extensive collaterals were developed for the grand opening of CFX’s Section 2, spanning five miles
and completing connections to S.R. 46. The event logo, T-shirt, environmental charity check,
sponsor banners, and the race medal, flyers and map were all branded to highlight the project’s
natural protections, aesthetic features and milestone accomplishment.
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A n n u a l R e p o r t
XI. Website
The project website www.wekivaparkway.com in 2018 received 58,947 visits from 45,884 unique
visitors. Since it launched on June 15, 2012, the site has received 273,078 visits from 207,443
visitors. The site continues to be an invaluable resource for community members interested in
the details, benefits and progress of the project.
In the last year even more videos, animations and exhibits
were added to the site. Updated plans, aerial exhibits and
other documents continued to be posted. Monthly web traffic
reports continued to be compiled and provided as requested.
Cross promotion of the website by including webpage links in
social media posts also contributed to increased use of the site
as an information resource in 2018.
XII. Social Media
The Wekiva Parkway social media accounts continued to draw
followers in 2018, a testament to the relevance and current
nature of the postings. The parkway Facebook page had 1,447
followers and the Twitter page had 489 followers by the end
of 2018.
Videos, animations, photos, public meeting notices,
construction alerts, burn notices, community meeting and
event recaps all worked to continually engage community
members in project activities. Most posts are shared
extensively by followers, further expanding the reach of
project information.
The PIC also responded to hundreds of questions and concerns
posted on Facebook, coordinating with the agencies and
project teams as needed.
XIII. Outreach Totals
The following table provides a snapshot of the minimum number of people reached using each
communications strategy. The numbers do not reflect the number of times an individual might
have visited the website, the number of shares for various social media p osts, the number of
33 | P a g e 2 0 1 8 P u b l i c I n f o r m a t i o n
A n n u a l R e p o r t
people who forwarded to others the information received about the project, nor the voluminous
number of project calls and emails received:
2018 Communications Strategies Min. No. of
People Engaged
Community Presentations 370
Public Meetings 390
Construction Alert E-blasts
(70 alerts)
42,000
Youth Outreach 1,000
Community Special Events 2,650
CFX Section 2 Grand Opening 900
Website Visitors 45,884
Social Media Followers
(Facebook & Twitter)
1,936
TOTAL 95,130
For more information contact:
Mary Brooks
Quest Corporation of America
Public Involvement Coordinator
C: 407-694-5505
E: Info@wekivaparkway.com
W: www.wekivaparkway.com
16.D.4.c
Packet Pg. 963 Attachment: 19-7537 NORA_Executed (9285 : Recommendation to approve RFP No. 19-7537 "Affordable Housing Marketing Outreach
Selection Committee
Scoring Sheet (STEP 1)
RFP #: 19-7537
Title: Affordable Housing Marketing Outreach Campaign
Name of Firm Cormac Giblin Kristi Sonntag Jeanine
McPherson
Daniel
Christenbury Hilary Halford Total Scores
Quest Corporation of America, Inc.77 87 90 79 90 423.00
C2 Communications, LLC 80 77 81 73 87 398.00
Greenfield Advertising Group dba
Greenfield Media & Marketing 75 69 65 54 82 345.00
ADG Strategy Group 36 49 40 49 64 238.00
Procurement Professional
Step 1: Upon direction by the Procurement professional, the individual selection committee member should provide their scoring of the
proposals.
Step 2: The procurement professional will review the mathematically tabulated scores determine if consensus is reached.
Step 3: The Committee by concensus will determine the number of proposers to bring back for oral presentations.
Page 1 of 1
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Packet Pg. 964 Attachment: 19-7537 Final Rank 7-15-19 (9285 : Recommendation to approve RFP No. 19-7537 "Affordable
16.D.4.ePacket Pg. 965Attachment: 19-7537 Quest Corp of America_Insurance_8-28-19 (9285 : Recommendation to approve RFP No. 19-7537 "Affordable Housing
16.D.4.fPacket Pg. 966Attachment: 19-7537 Quest Corp of America_Contract_VendorSigned (9285 : Recommendation to approve RFP No. 19-7537 "Affordable
16.D.4.fPacket Pg. 967Attachment: 19-7537 Quest Corp of America_Contract_VendorSigned (9285 : Recommendation to approve RFP No. 19-7537 "Affordable
16.D.4.fPacket Pg. 968Attachment: 19-7537 Quest Corp of America_Contract_VendorSigned (9285 : Recommendation to approve RFP No. 19-7537 "Affordable
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16.D.4.fPacket Pg. 983Attachment: 19-7537 Quest Corp of America_Contract_VendorSigned (9285 : Recommendation to approve RFP No. 19-7537 "Affordable
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Packet Pg. 984 Attachment: Back up- Housing Plan Step #2 Executive Summary 4-10-18 BCC Mtg (9285 : Recommendation to approve RFP No. 19-7537
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Packet Pg. 985 Attachment: Back up- Housing Plan Step #2 Executive Summary 4-10-18 BCC Mtg (9285 : Recommendation to approve RFP No. 19-7537
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Packet Pg. 986 Attachment: Back up- Housing Plan Step #2 Executive Summary 4-10-18 BCC Mtg (9285 : Recommendation to approve RFP No. 19-7537