Agenda 07/22/2008 Item #16E 2Agenda Item No. 16E2
July 22, 2008
EXECUTIVE SUMMARY Page 1of2
Recommendation to approve award of Contract #07 -4160 to EMC Corporation for
Information Technology Service Management software and related professional services
for $164,593.00.
OBJECTIVE: To obtain Board approval to procure an Information Technology process automation suite
from EMC Corporation. This software suite will be used to integrate and automate the major business
processes of the Information Technology Department.
CONSIDERATIONS: The Information Technology Department has adopted an internationally recognized
standard (ISO 20000) which specifies a framework for IT service delivery best practices. ISO 20000
compliance defines and integrates seven key IT service processes; Service Desk, Incident Management,
Problem Management, Change Management, Release Management, Configuration Management, and
Service Delivery. Automating and integrating these processes will improve the IT Department's ability to
prevent or detect and respond to service impacting issues. IT staff have been engaged in ISO 20000
certification training and compliant process development for the past two years. It provides the "work
smarter" framework that is needed to maintain or improve service levels and contain costs as we strive to
"do more" with less staff.
The IT Department issued RFP 07 -4160 for an ISO 20000 compliant Information Technology Service
Management System which was publicly advertised on October 1, 2007. Notices were sent to 36 firms,
seven responses were received. Staff has negotiated and reached agreement with the top ranked firm
Infra Corporation, recently acquired by EMC. The agreement includes process engineering assistance,
software licenses, installation, configuration, training and the one year's system maintenance. The total
�- amount of the agreement is $164,593.00.
This agreement is a fixed term agreement. Any additional expenditures beyond the initial contract amount
shall be reported to or approved by the Board in accordance with the Board's purchasing policy.
FISCAL IMPACT: Funds in the amount of $164,593.00 are available in the Information Technology
Department's operating budget and are broken out as follows:
Software Costs
$ 80,579.00
Maintenance 1s' Year
$ 17,405.00
Travel Costs for Service Provider
$ 5,000.00
Professional Services
$ 57,109.00
Training
$ 4,500.00
Total
$164,593.00
Future recurring annual maintenance costs of $19,000 are included in the IT Department's FY 09 budget
request. "Soft" cost savings will accrue due to increased staff efficiency.
GROWTH MANAGEMENT IMPACT: There is no growth management impact associated with this
Executive Summary.
RECOMMENDATION: That the Board of County Commissioners: (1) Approves the Committee's selection
of EMC Corporation, and (2) Authorizes the Chairman to execute a standard County Attorney approved
contract.
PREPARED BY: Irene Johnson, Application Analyst, Information Technology Department
Page l of l
Agenda Item No. 16E2
July 22, 2008
Page 2 of 2
COLLIER COUNTY
BOARD OF COUNTY COMMISSIONERS
Item Number:
16E2
Item Summary:
Recommendation to approve the award of Contract
#07 -4160 to EMC Corporation for
Information Technology Service Management software
and related professional services for
$164.593.00.
Meeting Date:
7/22/2008 9:00:00 AM
Approved By
Barry Axelrod
Information Technology Director
Date
Administrative Services
Information Technology
6/30/2008 3:47 PM
Approved By
Lyn Wood
Purchasing Agent
Date
Administrative Services
Purchasing
6130/2008 4:17 PM
Approved By
Steve Carnell
Purchasing /General Svcs Director
Date
Administrative Services
Purchasing
7/412DD810:19 AM
Approved By
Len Golden Price
Administrative Services Administrator
Date
Administrative Services
Administrative Services Admin.
719/2008 2:24 PM
Approved By
OMB Coordinator
OMB Coordinator
Date
County Manager's Office
Office of Management & Budget
7/912008 3:47 PM
Approved By
Laura Davisson
Management & Budget Analyst
Date
County Manager's Office
Office of Management & Budget
711012008 8:56 AM
Approved By
James V. Mudd
County Manager
Date
Board of County
County Manager's Office
7111/2008 12:36 PM
Commissioners
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