Agenda 10/28/2008 Item #16B 4
Agenda Item No. 16B4
October 28,2008
Page 1 of 117
EXECUTIVE SUMMARY
Recommendation to approve the October 2008 Collier County Transportation
Disadvantaged Service Plan Major Update.
OBJECTIVE: To obtain approval from the Board of County Commissioners for the
acceptance of the October 2008 Collier County Transportation Disadvantaged Service
Plan Major Update and submission of the Plan to the Commission for the Transportation
Disadvantaged.
CONSIDERATIONS: In 1979 Florida Legislature passed the TranspOliation Services
Act, Chapter 427, Florida Statutes, which called for the coordination at the County level
of all Federal and State expenditures for the "transportation disadvantaged." The Florida
Commission for the TranspOliation Disadvantaged (CTD) is the agency authorized to
oversee implementation of transportation service development plans in Florida. Each
County is required to develop a Transportation Disadvantaged Service Plan (TDSP) for
the Transportation Disadvantaged program and submit to the CTD.
The TDSP is a ten year planning document that assists in setting policy and decision
making. The TDSP is used by the Community Transportation Coordinator (CTC) and the
Local Coordinating Board (LCB) to maintain and/or improve transportation services for
the transportation disadvantaged and to serve as a framework for performance evaluation.
The TDSP serves as a Coordinated Public Transit-Human Services Transportation Plan
and therefore undergoes an extensive public comment and input process. This document
went through the Metropolitan Planning Organization's (MPO) public participation
process which includes a review and comments from all the MPO Committees. In
addition to the regular MPO Committee meetings, public input was solicited through a
special public meeting and surveys in order to identify transportation project ideas and
transit needs that can be met with Federal Transit Administration (FT A) Section 53] 6 Job
Access and Reverse Commute Grants and FTA Section 53] 7 New Freedom Grants. The
priorities recommended through the public participation process have been incorporated
into this final Transportation Disadvantaged Service Plan Major Update. The LCB
approved this document on October 7, 2008 and the Metropolitan Planning
Organization's Policy Board ratified this document on October 10,2008.
FISCAL IMP ACT: There is no fiscal impact in adopting this plan. Funding for the
Transportation Disadvantaged program is completed annually through the budget
process.
LEGAL CONSIDERATIONS: This item has been reviewed and approved by the
County Attorney's Office and is legally sufficient for Board action.-SRT
,--
Agenda Item No. 1684
October 28, 2008
Page 2 of 117
GROWTH MANAGEMENT IMPACT: Consistent with Objective 10 and 12 of the
Transportation Element of the Growth Management Plan.
RECOMMENDATION: That the Board approve the October 2008 Transportation
Disadvantaged Service Plan Major Update.
Prepared By: Sue Faulkner, Principal Planner, Alternative Transportation Modes
Department
Attachment: Transportation Disadvantaged Service Plan Major Update October 2008
Page 1 of2
Agenda Item No. 1684
October 28, 2008
Page3of117
COLLIER COUNTY
BOARD OF COUNTY COMMISSIONERS
Item Number:
1684
Item Summary:
Recommendation to apf}rove the October 2008 Collier County Transportation Disadvantaged
Service Plan Major Update.
Meeting Date:
10/28/2008 90000 AM
Prepared By
Sue Faulkner
Principal Planner
Date
Transportation Services
Alternative Transportation Modes
10/12/20082:47:55 PM
Approved By
Barbara LaPierre
Management/Budget Analyst
Date
Transportation Services
Traffic Operations
10/13/2008 10:01 AM
Approved By
Lisa Taylor
Management/Budget Analyst
Date
Transportation Services
Transportation Administration
10113/20082:44 PM
Approved By
Lorraine Lantz
Right Of Way Coordinator
Date
Transportation Services
TECM-ROW
10/13/20082:50 PM
Approved By
Phill Tindall
Principal Planner
Date
Transportation Services
Transportation Planning
10/13/2008 2:55 PM
Approved By
Therese Stanley
Grants Coordinator
Date
Transportation
Transportation Administration
10/13/20083:02 PM
Approved By
Norm E. Feder. AICP
Transportation Division Administrator
Date
Transportation Services
Transportation Services Admin.
10/14/20089:31 AM
Approved By
Michelle Edwards Arnold
Alternative Transportation Modes
Director
Date
Transportation Services
Alternative Transportation Modes
10/14/20083:50 PM
Approved By
ScottR. Teach
Assistant County Attorney
Date
County Attorney
County Attorney Office
10/15/200811:27 AM
Approved By
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10/22/2008
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Agenda Item No. 16B4
October 28, 2008
Page 4 of 117
Pat Lehnhard
Executive Secretary
Date
Transportation Services
Transportation Services Admin
10/1512008 12:43 PM
Approved By
OMB Coordinator
Applications Analyst
Date
Administrative Services
Information Technology
10/16/20088:58 AM
Approved By
Mark Isackson
Budget Analyst
Date
County Manager's Office
Office of Management & Budget
10/20/20083:46 PM
Approved By
James V. Mudd
County Manager
Date
Board of County
Commissioners
County Manager's Office
10/22/2008 11 :46 AM
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10/22/2008
Agenda Item No. 1664
October 28,2008
Page 5 of 117
COLLIER COUNTY
TRANSPORTATION DISADVANTAGED SERVICE PLAN
(Major Update)
(A COORDINATED PUBLIC TRANSIT-HUMAN
SERVICES TRANSPORTATION PLAN)
Co~r County
.......- ~ ~ --
Prepared by:
Center for Urban Transportation Research
University of South Florida
Tampa, Florida
~ UNIVERSITY OF
~SOUTH FLORID:\,
October 2008
Agenda Item No. 1684
October 28, 2008
Page 6 of 117
Agenda Item No. 1684
October 28,2008
Page 7 of 117
TABLE OF CONTENTS
List of Tables.................................................... ..... .... ....................................... ...........,........ ...... v
List of Figures......... ............... ..................... ......... ............................................ ................... ....... vi
TDSP Certification...........,...............,.. ,.................. ................... ...................................,...... ...... vii
Roll Call Vote on TDSP........,...................................................... ............. .................................. ix
I. DEVELOPMENT PLAN
INTRODUCTION TO THE SERVICE AREA................................................................................,....... ...1
Background.............. ....................., ............................................ ............................. ........1
CTC Designation......................................... ................................ .............,......................1
Consistency Review of Other Plans. ......................... .................... ...................................4
Local Coordinating Board Certification.....................................,..................... ............ ......4
Public Participation/Outreach.................................... ................. ............................., .......4
SERVICE AREA PROFILE AND DEMOGRAPHICS ......... .......... ................... ........ .......... .............. .......... 7
Description......... ................... ...... ....................... ...... ....................................................... 7
Demographics....................... ............................. ................................,.................. ..... .....8
Land Use.. ......................... ............................................................. .....................8
Population.... ..................... ...................... ................... ...................... ....................8
Ag e . . . . . . . .. . . . .. . .. . . . . . . . . .. .. .. . . . . . . . . .. . . . . . . . . . . . .. .. . .. .. . . .. . .. . . . . . . . . .. .. .. . . .. . . . . . .. . .. .. .. .. . .. . . . .. . .. . .. . . 9
Income....................................... ..........................,............................................... 9
Employment Characteristics....................................................................... ........10
Largest Employers.. ...................... .......... .................. ......... .......... .............. ..... ...10
Vehicle Availability.... ................. ....................................... .......... ..................... ..11
Travel to Work.............. ..................... .......................................................... ......12
Mode of Travel to Work.. ............... ........................ ................. ......................... ...12
Major Trip Generators ...................... ..... ............ ............................................ .....12
SERVICE ANALYSiS/NEED ASSESSMENT............... .... ...................... ............................................. .14
TO Population Forecasts.. ..... .................. ................... .................................................. .14
Demand for Program Trips ............................................................................................15
Demand for General Trips................... ..... ................. .................... ................. ..... ........ ..16
Census Tract Analysis... ............................. ................ ................................... ............... .17
Barriers to Coordination............................. ...........................................,..................... ...25
GOALS AND OBJECTiVES..................................... ................. ....................................... ............... .26
IMPLEMENTATION SCHEDULE........................ .......................................... .......,...,.,..............,... ..... 31
TO Improvement Program ............. .................,.............................................................. 31
Funding Sources............ ............... ...................................................,. ....................... ....34
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October 28, 2008
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II. SERVICE PLAN
OPERATIONS ELEMENT.. ....................................................................................... .................. ....42
Types, Hours, and Days of Service ...............................................................................42
Accessing Services ......... ... ... ........ .... .............. ............... ................. ... ............... ..... .......45
EI ig i bility .......... .. .. .. ... ... .. .. . . . .. . .... ... ..... .. ..... . . .... .. .. ............. . ... . .. .. ............... .... . ......45
Prioritization......................................... ........ ........................ .............................. 45
Cancellations/No Shows.... ... ............ ........... ...... ... ............... ................ ... ...........4 7
Transportation Operators and Coordination Contractors......................... ......................4 7
Public Transit Utilization.... ....................... .......... ............ ................. ............... ..... ....... ...47
School Bus Utilization....... .................... .............. .......... ..... ............ ..... ............... ............47
Vehicle Inventory........................................................................................................... 47
System Safety Program Plan Certification.....................................................................48
I nter-county Services..................................................................................................... 48
Natural Disaster/Emergency Preparedness and Response ...........................................48
Education Efforts/Marketing......................................................................................... ..48
Acce pta ble Alternatives.................................................................................................48
SERVICE STANDARDS AND POLICIES.. ................. ......................................... ................................49
Drug and Alcohol Testing........................ ...................... ............. ...................................49
Escorts and Children ........................ ........................ ............. ..... ........................ ........ ...49
Ch ild Restra ints .... ...... .. . . .. ...... .. . .. . . ... .. .. ........ ..... . . . ... . .. .......... . .. . . . . ................... .... ....... . ... 4 9
Passenger Property.................................. .................................... ................................. 49
Transfer Poi nts . . .. .. ... ... . . .. . ....... . . . . . .... . ............ ... .. .. . . . ... .. ... ...... . .. .. ...... ....... . ......... . . .... . .. ...49
Local Toll Free Phone Number/Consumer Comment ....................................................50
Out of Service Area....................................................................................................... 50
V eh icle Clea n liness .. . . . . . ........ .. . . . . .. .... ............ ... . . . . . .. .............. .. . .. ........ .. . ........ . . .. . ..... . . . ... 50
Billing........................................................................ ..................... ..... ........................... 50
Passenger/Trip Data................................... .................................................................. .50
S eati ng ....... . . . .... ........ .. .. ...... .. . . .. . . .. .... ... ....... .. . .. .... . .. ........ ... ... .. ... . .......... .. ... .. . ....... .. . ......50
Driver Identification........................................................................................................ 50
Passenger Loading Assistance............ ............. ......... ............ ................................... .....51
Smoking, Drinking and Eating.............. ............... .......... .......... ..... ................. ........... .....51
Passenger No-Shows.................................................................................................... 51
Communication Equipment........................................................................................... .51
Vehicle Air Conditioning and Heating Equipment...........................................................52
Fi rst Aid Policy............................................................................................................... 52
Cardiopulmonary Resuscitation........................ ................................... .... ...................... 52
Driver Background Checks....... ............. ....... ......... ............... ............. ................... .........52
Public Transit Ridership.............................................................................. ................. ..52
Pick-Up Window.......................................................................................................... ..52
On-Time Performance.. ......... ........ .............. .................. ..... .............. ........ ........... .... ......53
Advanced Reservations................................................................................................ .53
A cci den ts. . .. . .. . . . . . . . . .. . . . .. . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .. .. . . .. . . . . . . . . . . . . .. .. . .. . . . . . . . . .. . .. . . . 53
Roadcalls .... .......... ............... .................... .......... .............. ............. ..... ................. ........ ..53
Ca II-Ho Id ....................................................................................................................... 53
Driver Training....... ................. ..................................... .................... ..................... ........ .54
Oxygen T ra nsport. . ....... . . ... . .. .......... .. ... . . ... ....... . . .. . .. . . ... .......... .. . .. . . ............ .. . . .. ......... . .. . .. 54
Servi ce Anima Is. . .............. . .. ........ .. . ... . . . ... ....... .. . .. .. ............. ... . ... . ....... .. ..... . . . .. . ....... .... . . .. 54
On-Board Travel Time......... .................. ............... ........................ ................. ........ ..... ...54
11
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October 28, 2008
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CONSUMER COMMENTS/COMPLAINTS................... .................. ........................ .................54
CTC MONITORING PROCEDURES OF OPERATORS/COORDINATION CONTRACTORS.................55
COORDINATION CONTRACT EVALUATION CRITERIA...................... ...................... ............... ..55
III. COST/REVENUE ALLOCATION AND FARE STRUCTURE JUSTIFICATION
COST REVENUE ALLOCATION ................. ........................ ..................... ........................ ..... ........ ...56
RATE AND FARE STRUCTURE................... ........................................... ................... ..... ....... ..........56
Passenger Co-Pay (Fare)......... ........................................... ..................... .......... ...........57
ADA Program Co-Pay (Fare)................... ..... ........................... ................ ..................... .57
Transportation Disadvantaged Co-Pay......... ............................. ................. ...................57
Medicaid Program Co-Pay.. ....... ..................... ......................................... ............... ....... 58
IV. QUALITY ASSURANCE
LOCAL GRIEVANCE PROCEDURE/PROCESS............. ............... .............................. ....................... .59
CTC EVALUATION PROCESS.................................. ............................................. ........................59
V. TREND AND PEER ANALYSIS
CTC TREND ANALySiS........................ ................................ .............................. .................... ......60
CTC PEER REVIEW ANALySiS................. ............................ ....... ..................... ........................... .64
Comparative Demographics.................................... ......................... ............................ .64
Comparative Performance...................... .............. ......................... .............................. ..65
CONCLUSiONS........................................................................................................................... .66
VI. ApPENDIXES
ApPENDIX A - LOCAL COORDINATING BOARD MEMBERSHIP CERTIFICATION..............................68-71
ApPENDIX B - COLLIER AREA PARATRANSIT RIDER GUiDE.... ...................................................72-89
ApPENDIX C - CTC VEHICLE INVENTORy.... ... ............ .......... ... ............ ................. '" ............ ....90-93
ApPENDIX D - COLLIER AREA TRANSIT SYSTEM SAFETY PROGRAM PLAN CERTIFICATION .........94-95
ApPENDIX E - COLLIER COUNTY LOCAL COORDINATING BOARD GRIEVANCE PROCEDURES.......96-99
ApPENDIX F - CrD QUALITY ASSURANCE AND PROGRAM EVALUATION REVIEW....................100-101
111
Agenda Item No. 16B4
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Page 10 of 117
LIST OF TABLES
Table 1 - Population and Population Density.............................................. ........................ ........9
Table 2 - Population Age Distribution......... ................................................................................9
Table 3 - Annual Household Income Distribution.. ....... ..... ........ ........................... ....... ...... ........10
Table 4 - Employment Characteristics for Collier County..........................................................1 0
Table 5 - Collier County Largest Employers .................................................................. ...........11
Table 6 - Vehicle Availability Distribution ..................................................................................11
Table 7 - Travel to Work - Commute Times for Collier County.................................................12
Table 8 - Mode of Travel to Work Distribution...........................................................................12
Table 9 - Major Paratransit Trip Generators and Attractors ......................................................13
Table 10- Forecasts of TD Populations in Collier County...................................................... ...14
Table 11 - 2008 Collier County Potential TD Population Estimates ..........................................15
Table 12 - 2008 Collier County TD Population Estimates Category II......... ..............................15
Table 13 - Forecasts of Collier County Program Trip Demand and Supply...............................16
Table 14 - Forecasts of Collier County TD General Trip Demand and Supply ..........................17
Table 15 - Collier County Transit Dependent Census Block Groups....................................21-22
Table 16 -Improvement Schedule/TD Capital Improvements Program ...............................32-34
Table 17 - Trip Purpose Prioritization .......................................................................................46
Table 18 - Contract Providers....... ..... ....... ........... .... ......... ............. ........... .............. ........ .... ... ...47
Table 19 - Passenger Co-Pay Rates ........................................................................................57
Table 20 - Trend Analysis for Collier County CTC ....................................................................61
Table 21 - Demographic Comparison of Peer CTCs.................................................................65
Table 22 - Performance Measures for Peer CTCs....................................................................66
IV
Agenda Item No. 16B4
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LIST OF FIGURES
Figure 1 - Collier County CTC Organizational Chart...................................................................3
Figure 2 - Collier County Transit Dependency ..........................................................................23
Figure 3 - Collier County Transit Dependency ..........................................................................24
Figure 4 - Collier Area Transit Route Map............................... ............ ....... ............................ ..43
Figure 5 - Collier Area Transit Route Map............................ ....................... ............................. 44
v
Agenda Item No. 1684
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Page 12 of 117
VI
TDSP CSRTlACA.TION
Tne Collif.lr Cntm1y Local Coon::flnalsl19 Board hereby certifies thata!'J annual el,'afu.at.lo!"l uft.tte
~;ommunlly Trat'lSptlrtaOOn C<<mjlnalorwas cond1.ldll!d consistent wllh It1c pallCle:a ofthe
ComlTlis$lcn m.r the Transportation Dt.s.adYBn~rJ and recommendations m that ~valualion
have DOl!r1 irtCOfPOTiItad in lhls SfflVlce Pfoan
U~JQbe. r 10/ Q d)t'
Da:a
ID ~J~
~
Coww~",~~'
LocaPCoordlnali11(} Bawd Ct'Ial,
Approved by tho Commission for tho TranspartBoon Disad..antilgad;
Date
em Exec=ullli!! Director
Vll
Agenda Item No. 16B4
October 28, 2008
Page 13 of 117
Aqenda Item No. 1684
~ October 28, 2008
Page 14 of 117
Vlll
Agenda Item No. 16B4
October 28. 2008
Page 15 of 117
TO COORDINATING BOARD ROLL CALL
Approval of Collier County's
Transportation Disadvantaged Service Plan Update
Name I: Representing Yes No Absent
Commissioner Donna Fiala Chair X
Harold Kurzman Elderly X
Adrienne Malaspina Citizens with Disabilities X
Paul Starzyk Citizen Advocate X
Mindy Idaspe Citizen Advocate/User X
Laura Stacell Children at Risk X
VACANT Community Action
David Ogilvie Public Education X
Julia Davis Dept. of Transportation X
Mary Lou Raab Dept. of Children and Families X
Cyndy Cooper Dept. of Elder Affairs X
Barbara Ridings Dept. of Education X
Joe Martinez Dept. of Health Care Admin. X
Joe Paterno Regional Workforce Dev. Board X
Peter Kraley Veteran Services X
N/A Local Mass Transit
Cheryl Blank Transportation Industry X
VACANT Local Medical Community
IX
Agenda Item No. 16B4
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x
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Page 17 of 117
DEVELOPMENT PLAN
INTRODUCTION TO THE SERVICE AREA
Background of the TD Program
In 1999, Collier County Government assumed the roll of the Community Transportation
Coordinator (CTC). The County then requested proposals for a private management entity.
A TCllntelitran was selected and under contract until their contract terminated on September 30,
2002. As required, the County again requested proposals for a management entity. There were
three respondents to the request, A TC/lntelitran, McDonald Transit Associates and MV
Transportation Inc. The proposals were processed through a selection committee for review and
scoring. McDonald Transit Associates had the highest score, followed by ATC/lntelitran and MV
Transportation Inc. respectively. The management of the local fixed-route and paratransit
operations merged effective October 1, 2005 under McDonald Transit.
CTC Designation
The Collier County Board of County Commissioners serves as the Community Transportation
Coordinator (CTC) for Collier County. The County has directed that the Collier Area Transit
(CAT) Paratransit Program (operated by McDonald Transit) handle the management
responsibilities as the CTC. Figure 1 shows the organizational structure of the Collier County
CTC.
Collier Area Transit operates nine routes on a fixed-route system. The entire fleet is equipped
with lifts that are compatible with the Americans with Disabilities Act of 1990 (ADA).
Collier County CTC is considered a complete brokerage, contracting all fixed-route, paratransit
and transportation disadvantaged operations to McDonald Transit who operates as Collier Area
Transit (CAT). Collier Area Transit obtains prior authorization for all trips (Americans with
Disabilities Act (ADA), Transportation Disadvantaged (TD), and Medicaid), schedules the trips
and invoices the County on a bimonthly basis.
As the management company for the CTC, CAT performs the basic elements of coordination for
the paratransit program in Collier County, e.g., call intake, certification, eligibility, reservations,
scheduling, transportation, reporting, cost-sharing and information sharing. Collier County
provides administrative support for the paratransit program, such as grant writing and
management, planning, and public information. Three distinct transportation programs are
provided under Collier Area Transit's Paratransit Program: Americans with Disabilities Act
(ADA), Transportation Disadvantaged (TD) and Medicaid.
1
Agenda Item No. 1684
October 28, 2008
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The ADA program provides service to people who reside within % miles of an existing CAT bus
route (with origins and destinations within % miles of a fixed-route), have transportation needs
that fall within the service schedule of CAT, but cannot access the bus system due to a
disability. The TO program provides service to people residing in areas where CAT bus routes
are not available, and who have no other means of transportation. The Medicaid program
provides transportation for individuals on Medicaid to Medicaid eligible services who cannot
travel by the CAT bus routes and have no other means of transportation.
Organization Chart (see Figure 1)
2
Figure 1
Collier County CTC Organizational Chart
Florida Commission for the
Transportation Disadvantaged
Agenda Item No. 1684
October 28,2008
Page 19 of 117
t
I
I
,--------------------L-----------------l
, I
I
Collier County
Board of County
Commissioners (CTC)
Local Coordinating
Board
Collier County Alternative
Transportation Modes
Department
Collier Area Transit
(McDonald Transit)
(Manager)
Fixed route, ADA,
Para transit, Transportation
Disadvantaged
Agencies purchasing
transportation
Transportation
Operators
3
Collier County MPO
,Agenda Item No. 16B4
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Page 20 of 117
Consistency Review of Other Plans
Pertinent portions of the following plans were reviewed in order to determine consistency and
identify existing goals, objectives and policies that support transit and paratransit issues.
. Collier County's Growth Management Plan
. Marco Island's Comprehensive Plan for Future Growth
. City of Naples' Comprehensive Plan
. 2007 Transit Development Plan for Collier Area Transit
. Collier County 2030 Long-Range Transportation Plan
. Collier County Comprehensive Pathway (Bicycle/Pedestrian) Plan
. Collier County Transportation Improvement Program (TIP)
. Strategic Regional Policy Plan (SWFRPC)
. Commission for the Transportation Disadvantaged 5 and 20 year plans
. Transit 2020: Florida's Strategic Plan for Public Transportation
To the maximum extent feasible, this Service Plan is consistent with all of the above-referenced
plans. By reducing the number of individual trips and vehicles on the road, the coordinated
system helps to address concerns expressed in these plans regarding roadway safety and
capacity constraints.
Local Coordinating Board Certification
See Appendix A for Collier County Local Coordinating Board Membership Certification.
Public Participation/Outreach
Pursuant to Chapter 427, Florida Statutes, the purpose of a Local Coordinating Board (LCB) is
to develop local service needs and to provide information, advice, and direction to the
community transportation coordinator on the coordination of services to be provided to the
transportation disadvantaged. In addition to the requirement of meeting on a quarterly basis,
the LCB reviews and approves the TDSP, evaluates services provided in its jurisdiction, and
assists the CTC with many issues related to the delivery of transportation disadvantaged
services. Rule 41-2.012, Florida Administration Code (F AC) outlines the membership of the
LCB to include the following:
. Chairperson appointed by the MPO - elected official from the county that the LCB
serves.
. A local representative of the Florida Department of Transportation;
. A local representative of the Florida Department of Children and Family Services;
4
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. A local representative of the public education community which could include, but not be
limited to, a representative of the district school board, school board transportation
office, or Headstart Program in areas where the school district is responsible;
. A local representative of the Florida Division of Vocational Rehabilitation or the Division
of Blind Services, representing the Department of Education;
. A person recommended by the local Veterans Service Office representing the veterans
of the county;
. A person who is recognized by the Florida Association for Community Action
(President), representing the economically disadvantaged in the county;
. A person over sixty representing the elderly in the county;
. A person with a disability representing the disabled in the county;
. Two (2) citizen advocate representatives in the county; one who must be a person who
uses the transportation service(s) of the system as their primary means of transportation;
. A local representative for children at risk;
. The chairperson or designee of the local mass transit or public transit system's board,
except in cases where they are also the Community Transportation Coordinator;
. A local representative of the Florida Department of Elderly Affairs;
. An experienced representative of the local private for profit transportation industry.
. A local representative of the Florida Agency for Health Care Administration;
. A representative of the Regional Workforce Development Board; and
. A representative of the local medical community, which may include, but not be limited
to, kidney dialysis centers, long term care facilities, assisted living facilities, hospitals,
local health department or other home and community based services, etc.
The Local Coordinating Board meetings are held in accessible locations and open to the public.
In addition to the membership listed above, the mailing list for the LCB quarterly agendas
include transportation partners, transportation disadvantaged passengers and advocates,
human service organizations, faith-based and community based organizations, local school
districts and others. The Collier County LCB seeks input from the public at all its meetings and
makes a concerted effort to include many community partners and advocacy groups in the
planning, evaluation, and service development processes throughout the year. In addition, an
annual public hearing is held and advertised to the public as required under the CTD
regulations. The MPO arranges for the annual meeting to be video recorded and aired on the
Collier County Government Channel.
Informal public involvement and outreach is also conducted on a regular basis by members of
the Collier County Alternative Transportation Modes staff assigned to the Transportation
Disadvantaged Program, members and staff of the Collier County Metropolitan Planning
Organization and staff from Collier Area Transit.
As part of the development of this TDSP document, input was solicited from the Collier County
Metropolitan Planning Organization (MPO) Technical Advisory Committee, the MPO Citizen's
Advisory Committee and the MPO Pathways Advisory Committee. It was also made available
5
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during a LCB subcommittee meeting presentation in mid-July 2008 and went before the LCB on
September 10, 2008 for final approval. Public input was solicited during the annual public
meeting held on March 12, 2008 and at an LCB meeting held on May 21, 2008.
Both JARC and New Freedom require pronounced public involvement/public participation and
outreach. In accordance with the requirements of Federal Transit Administration (FT A) Section
5316 (Job Access and Reverse Commute - JARC) and Section 5317 (New Freedom)
programs, Collier County has developed a "Program Management Plan" (PMP) to ensure the
efficient management of these programs. The PMP was submitted to FTA as part of the grant
requirements and an addendum will be added to incorporate comments received through
MPO's public involvement process related to the JARC and New Freedom grants. Prior
outreach efforts for the PMP by Collier Area Transit include meetings with stakeholders, private
transportation providers, social service agencies, and passengers. In addition, information is
also disseminated on available funding sources, solicited on unmet needs, and staff members
actively engage the community in identifying solutions to mobility needs.
In an effort to identify transportation needs for Collier County, a series of public participation and
outreach techniques were employed. County staff met with citizen's advisory groups,
conducted passenger surveys, and interviewed passengers.
Through all public outreach activities by the MPO and CAT, top five projects were identified:
. Extended service hours - night service for job access on both fixed route and paratransit
systems;
. Increased routes;
. Geographical service connections - including connection to and from Lee County;
. More frequent transit service - including weekend and personal trips that fall out of the
established prioritization schedule; and
. The addition of Bus Shelters / Benches.
Additional outreach and public participation has occurred through a current planning project,
sponsored by the Florida Department of Transportation, District 1 Office of Modal Development.
The Heartland Rural Mobility Planning project is a mobility study of a six county area and
includes the Immokalee area. Public workshops have been provided for this study and an
active survey instrument is being utilized to assist in providing full participation and input by
residents within this area. On April 15, 2008, a workshop was held in Immokalee. While there
were very few in attendance, similar themes emerged as referenced above - residents need a
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connection to the services in Lee County; there is a great need for expanded service hours to
accommodate job access; and additional opportunities are needed for weekend trips.
Specifically, participants noted that for individuals living in the Immokalee area the focus of their
travel is otten to Lee County - to Lehigh Acres and destinations such as the Edison Mall, East
Point Hospital, and the Wal-Mart in Lehigh Acres. They mentioned that employment for
residents in the area was somewhat equally split between Collier County and Lee County.
Additional discussion included transportation for residents, employees, students and visitors to
Ave Maria, a planned community in the area, as well as Big Cypress another community under
DRI review, just east of Golden Gate Estates and south of Ave Maria University.
Participants in the workshop noted the following community transportation needs:
. Access to employment
. Access for low income residents for sustenance trips, employment, health care,
entertainment, etc.
. Access to education/adult occupational training
. Access to Florida Gulf Coast University and Edison State College.
Additional public outreach and participation is described in the Service Analysis and Needs
Assessment section of this document, under the subsections that discuss the FT A Section 5316
and FTA Section 5317 programs. This includes the outcome of a public workshop held on July
28, 2008 and the results of an on-line survey conducted by the Collier Metropolitan Planning
Organization in July and August 2008.
SERVICE AREA PROFILE AND DEMOGRAPHICS
Description
Collier County, located on Florida's west coast, occupies a land area of 2,026 square miles,
making it one of the largest counties in Florida. Broward and Dade counties are located on
Collier's eastern border, Lee and Hendry counties are on the northern border, and Monroe
County is on the southern border. The county consists of three incorporated areas: Naples,
Everglades City, and Marco Island. Collier County is located in the Bonita Springs-Naples
urbanized area, as designated by the Year 2000 Census.
Collier County has nearly 50 miles of public beaches, along with a number of local, state, and
national nature preserves. It was created in 1923. Its early economic growth has been
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associated with a millionaire from Memphis, Barron Gift Collier, who acquired his fortune
through streetcar advertising. When Collier came to the area, he introduced paved roads,
electric power, telegraphs and many new businesses to the people of the area. These additions
attracted many people to the area. In 1950, the number of residents in Collier County was
6,488; by 1980, that number had grown to 85,000. In 2000, the population was 251,377.
Population estimates for 2007 (2007 American Community Survey, US Census Bureau) report
315,839 residents. This growth has labeled Collier County as one of the fastest developing
areas in the nation.
Collier County Demographics
Land Use
Collier County continues to rank as one of the fastest growing metropolitan areas in the nation.
Significant growth in the county is occurring in the unincorporated areas east and immediately
west of Interstate 75. Large scale developments of regional impact (ORis) include Ave Maria
and Big Cypress which is currently in review.
Population
According to the 2007 American Community Survey, the most populous city in Collier County is
Naples with an estimated population of 21,653. The City of Marco Island is the second largest
in Collier County, with an estimated population of 14,879. The population of the county's
unincorporated area is 279,307 residents. From 1990 to 2007, the population of Collier County
increased from 152,099 to 315,839, an increase of 108 percent.
Table 1 displays population, population growth, and population density for Collier County and
Florida as a whole. From 1990 to 2007, Collier County grew at a rate much higher than that of
the State of Florida - almost 108 percent, while the state population grew at just over 41
percent. The population density that exists in Collier County, however, is much less than the
overall population density for the state, with 159 persons per square mile versus 339 persons
per square mile.
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Table 1
Population and Population Density
Population Population
(1990) (2000)
Population
. (2007) ....
Population Density (2007)
Growth (persons per
(1990-2007) square mile)
Collier County
Florida
152,099
12,938,071
251,377
15,982,378
315,839
18,349,132
107.7%
41.1%
159
339
Source: US Census Bureau, 2007 American Community Survey (released 8/28/2008)
Age
Table 2 charts the age group percentages for both Florida and Collier County. According to the
2007 Florida Statistical Abstract, almost 24 percent of Collier County's population is 65 years of
age or older. This is seven percent higher than the State of Florida. The 55-64 age cohort
continues to comprise the smallest portion of the population in Collier County, with 13 percent of
the population. The 0-17, 18-34, and 35-54 age cohorts are all somewhat less than those for
the State of Florida.
Table 2
Population Age Distribution, 2007
Age Cohorts
Area 0-17 18-34 35-54 55-64 65 +
.
Collier County 20.3% 17.7% 25.0% 13.4% 23.6%
Florida 22.4% 21.1% 28.0% 11.3% 17.2%
Source: Florida Statistical Abstract 2007
Income
Table 3 compares the distribution of household income in Florida and Collier County. The
percent of households in Collier County with incomes over $75,000 is significantly higher than
that for the state. Collier County has a smaller percentage of residents in every category below
$75,000. It is important to note that while the county as a whole is predominantly more affluent
than that for the State of Florida, there are anomalies that exist. The Immokalee area falls
within a statewide area of critical economic concern and has been designated as a "rural
enterprise zone" with higher than average unemployment, children living in poverty, and families
who fall under the federal poverty thresholds. Transportation to employment, job training, and
critical health and social services available in the western portions of the county must continue
to be available to residents of Immokalee area.
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Table 3
Annual Household Income Distribution, 2006
Household Income and Percent of Total
Area $25,000 - $35,000 - $50,000 - Over
$34,999 % $49,999 % $74,999 $75,000 %
Collier 4,873 4.06 19.298 16.07 14,284 11.89 18,006 14.99 16,674 13.88 46,953 39.10
Florida 543,202 7.64 1,306,156 18.38 879,081 12.37 1,128,398 15.88 1,360,289 19.14 1.888,916 26.58
Source: 2006 American Community Survey (2007 ACS data not available for this data set)
Employment Characteristics
Table 4 compares the size of the civilian labor force, 16 years of age and older; to the actual
percent of the labor force that is employed for both Collier County and Florida (does not include
members of the military). Ninety-seven percent of the Collier County labor force is employed.
This is just above the Florida labor force employment rate of 95 percent. As mentioned
previously, while the County has a relatively high employment rate, there are areas within the
County that have high unemployment rates when compared to the County and to the State of
Florida. For the area of Immokalee, the current unemployment rate is around 14.8% (US
Department of Labor, Bureau of Labor and Employment Statistics, July 2008), significantly
higher than that for the state or for Collier County.
Table 4
Employment Characteristics for Collier County, 2008
Area Percentage of labor Force Percentage of labor
Employed Force Unemployed
Collier 92.3% 7.7%
Immokalee 85.2% 14.8%
Florida 93.9% 6.1%
Source: Bureau of Labor and Employment Statistics, July 2008
Largest Employers
Table 5 lists the top fifteen largest employers in Collier County. The largest employer in Collier
County is the Collier County School Board. Other large employers include Publix, Collier
County Government, and NCH Healthcare.
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Table 5
Collier County Largest Employers
Employer Type of Business I Total Employees
Collier County Public Schools Education 3,350
Publix Supermarkets Grocery 2,021
Collier County Government Government 2,161
NCH Healthcare System Health Care 2,080
Employee Professionals Staffing/Human Resources 1,700
Ritz-Carlton Hotel Hospitality 1,150
Collier County Sheriffs Office Government 1,000
Marriott Hospitality 943
Winn-Dixie Supermarkets Grocery 918
Registry Resort Hospitality 750
League Club, Inc Non-profit charitable 625
orQa n ization
Symphony Rehabilitation Svcs. Healthcare 607
Wal-Mart Stores Retail 594
Classic Bentley Village, Inc. Retirement community 550
City of Naples Government 480
Source: Collier County Economic, Demographic & Community Profile
Vehicle Availability
Table 6 shows the number of households who have access to a vehicle. In Collier County, over
four percent of the households do not have access to a vehicle. In the State of Florida, six
percent of households do not have accessibility to a vehicle. Collier County has a slightly higher
percentage of household vehicle availability when compared with the State of Florida, 95.5%
and 93.4%, respectively.
Table 6
Vehicle Availability Distribution, 2006
Household Vehicle Availability
Area None % of Total One or %of Total
More
Collier 5,383 4.5% 115,580 95.5%
Florida 465,693 6.6% 6,640,349 93.4%
Source: 2006 American Community Survey (2007 ACS data not available for this data set.
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Travel to Work
Table 7 compares the distribution of travel time to work for Collier County and Florida. The
majority of Collier County residents have a commute of less than 30 minutes (68 percent)
whereas about 62 percent of Florida residents complete their commute in less than 30 minutes.
From this table we can see that Collier County residents typically spend less time traveling to
work than the average Florida resident.
Table 7
Travel to Work - Commute Times for Collier County
Area Less than 10-20 min 20-30 min 30-44 min 45-60 min 60 + min
10 min
Collier 10.7% 29.55% 23.64% 20.68% 8.53% 6.89%
Florida 11.25% 27.84% 21.92% 23.25% 8.26% 7.47%
Source: 2006 American Community Survey (2007 ACS data not available for this data set)
Mode of Travel to Work
Table 8 shows the distribution of workers' mode of transportation to work in Collier County and
Florida. Collier County has a slightly lower percentage of drive alone travel, and a slightly
higher rate of carpool/vanpool travel when compared to statewide results. Public transportation
use is lower than that of the State of Florida, with less than one percent of workers using it to
travel to work.
Table 8
Mode of Travel to Work Distribution, 2000
Area Drive Alone CarpoolNanpool Public Bike or Walk Work at
Transportation Home
Collier 75.45% 16.11 % 0.89% 2.58% 4.97%
Florida 80.60% 11.06% 2.00% 2.26% 4.07%
Source: 2006 American Community Survey (2007 ACS data not available for this data set)
Major Trip Generators
Table 9 shows the major trip generators and attractors in Collier County.
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Table 9
Major Paratransit Trip Generators and Attractors
Medical Facilities ,
Physicians Regional Medical Center (Collier North Collier Hospital
Boulevard)
Physicians Regional Medical Center (Pine Dialysis Centers (at multiple locations
Ridge Road) throuQh-out Collier County)
Naples Community Hospital Children's Medical Services
Shopping/Entertainment
Naples CBD Super Wal-Mart (CR 951 south of Davis
Blvd)
Coastland Center Mall Super Wal-Mart (CR 951 south of US 41)
Wal-Mart (US 41 North) Pine Ridge Crossings
Wal-Mart (US 41 and Palm Dr) Carillon Place
.. '.. Schools/Government Centers ....... ......ii
,:.
Lorenzo Walker Institute of Technology Collier County Government Complex
Edison State College
Other Generators/Attractors< ..... .... ..... ...
.. ..>..
Sunrise Buena Vida (Assisted Living)
Naples Municipal Airport Care Club
The Naples Carlisle (Assisted Living)
Source: Collier County Alternative Modes DepartmentlCA T
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SERVICE ANAL YSIS/NEEO ASSESSMENT
This section presents estimates regarding the need and demand for transportation services
among the Transportation Disadvantaged (TO) population in Collier County. It provides a
quantitative transportation needs profile for the applicable TO populations and indicates unmet
need for transportation in the Collier County service area.
TO Population Forecasts
There are two categories of TO population in the State of Florida, the difference between which
is specifically related to funding arrangements. The first group is the "potential TO population"
(also known as TO Category I). This potential TO population includes disabled, elderly, low-
income persons, and children who are "high-risk" or "at-risk."
The second group of TO population (also known as TO Category II), includes those persons
who are unable to transport themselves or to purchase transportation. These persons are
eligible to receive the same subsidies as those in Category I, plus they are eligible to receive TO
Trust Fund monies for non-sponsored general trips. Thus, this population group is actually a
subset of the potential TO population.
Tables 10, 11 and 12 break down the Potential TO Population and TO Population groups in
Collier County. Persons in either of these population groups may be heavily dependent on
some form of public transportation.
Table 10
Forecasts of TO Populations in Collier County
TO Population Year
2008 2009 2010 2011 2012 2013
Category I 122,912 127,163 131,575 136,153 140,900 145,829
Category II 19,369 19,945 20,539 21,153 21,789 22,446
Source: 1993 CUTR Methodology, Florida's Commission for the Transportation Disadvantaged
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Table 11
2008 Collier County Potential Transportation
Disadvantaged Population (Category I) Estimates
Segments Population Percent of Total
...... , Estimates ... Potential TO
Disabled, Non-Elderly, Low Income 1,119 .91%
Disabled, Non-Elderly, Non-Low Income 7,694 6.3%
Disabled, Elderly, Low Income 989 .80%
Disabled, Elderly, Non-Low Income 17,666 14.4%
Non-Disabled, Elderly, Low Income 3,882 3.2%
Non-Disabled, Elderly, Non-Low Income 69,362 56.4%
Non-Disabled, Non-Elderly, Low Income 22,200 18.1%
Total Potential Transportation Disadvantaged Population 122,912 100%
Source: 1993 CUTR Methodology, Florida's Commission for the Transportation Disadvantaged
Table 12
2008 Collier County Transportation
Disadvantaged Population (Category II) Estimates
.
Segments Population Percent of Total
Estimates TO
,. . ,.
Transportation Disabled, Non-Elderly, Low Income 513 2.6%
Transportation Disabled, Non-Elderly, Non-Low Income 3,526 18.2%
Transportation Disabled, Elderly, Low Income 507 2.6%
Transportation Disabled, Elderly, Non-Low Income 9,050 46.7%
Non- Transportation Disabled, Low Income, No Auto, 5,773 29.8%
No Fixed-Route Transit
Total Transportation Disadvantaged Category II Population 19,369 100%
Source: 1993 CUTR Methodology, Florida's Commission for the Transportation Disadvantaged
Demand for Program Trips
Individuals included in the Category I estimates are eligible to receive governmental and social
service subsidies for program trips. A program trip is one made by a client of a government or
social service agency for the purpose of participating in a program of that agency. Examples of
program trips are Medicaid trips, trips to congregate meal sites, or trips to job training facilities.
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The forecasted demand for program trips is shown in Table 13. Program Trip demand is
dependent upon the existence of the program to which the potential TD population group is
transported. For example, demand for trips to sheltered workshops exists only because there
are sheltered workshop programs. Thus, the demand for program trips is equal to the number
of trips required to take advantage of the service offered by the program. Therefore, the
demand for program trips depends on the funding level for the various social service programs.
Table 13
Forecasts of Collier County
Program Trip Demand and Supply
Year Potential TD Population Demand for Supply of Program
(Category I) Program Trips Trips
2008 122,912 251 ,450 251,450
2009 127,163 261,508 261,508
2010 131,575 271,969 271,969
2011 136,153 282,847 282,847
2012 140,900 294,161 294,161
2013 145,829 305,928 305,928
Source: 1993 CUTR Methodology, Florida's Commission for the Transportation Disadvantaged
Demand for General Trips
General trips are trips made by Transportation Disadvantaged persons (Category II) to
destinations of their choice (not to agency programs). Examples of general trips are trips to
work or grocery stores and non-Medicaid medical trips. Deriving the demand for general trips is
different than for program trips. The methodology developed to forecast demand for general
trips involves the use of trip rates derived in a study of paratransit demand conducted in 1990
for the San Francisco Bay Area Metropolitan Transportation Commission by Crain & Associates,
Inc. and others (San Francisco Bay Area Regional Paratransit Plan: Final Report). The trip
rates were developed from the actual experiences of paratransit systems around the country
that were meeting most or all of the trip demand in their service areas. The use of these trip
rates has been recommended by the Federal Transit Administration for estimating demand for
ADA complementary paratransit.
Total demand for general trips is simply the TD population multiplied by the trip rates. The TD
population (rather than the Potential TD population) was used to forecast demand, because the
TD population is the pool of persons eligible for general trips funded by the state. Table 14
shows the forecasts of the Collier County TD population, as well as demand and supply
estimates for general trips by the TD population for the years 2008 through 2013.
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A gap exists between demand for general trips and the supply of these trips. Unmet demand
refers to demand that currently exists in the TO transportation market, but is not being met due
to factors such as funding, price, convenience, comfort, eligibility, and the availability of other
transportation modes.
Table 14
Forecasts of Collier County
TD General Trip Demand and Supply
TDPopulation Demand for L Supply of UnmetDemand
Year (Category II) General Trips General Trips for General Trips
2008 19,369 278,914 107,404 171,510
2009 19,945 287,208 111,611 175,597
2010 20,539 295,762 115,984 179,778
2011 21,153 304,603 120,527 184,076
2012 21,789 313,762 125,249 188,513
2013 22,446 323,222 130,1 55 193,067
Source: 1993 CUTR Methodology, Florida's Commission for the Transportation Disadvantaged
It should be noted that the figures related to the demand and supply of TO general purpose trips
in Collier County include trips that will also fall under the category of ADA complementary
paratransit services. The ADA provides for unconstrained delivery of paratransit trips for
persons who cannot use the fixed-route bus system due to the nature and/or extent of their
disability. Persons may be certified as eligible for ADA paratransit trips, as well as TO general
purpose trips. Therefore, the figures for unmet demand included in Table 14 are inflated and
reflect some duplication in the calculation of trip demand.
Census Tract Analysis
Information from the U.S. Census can be used to determine characteristics that are highly
correlated with a person's or household's need for transit. This type of analysis is useful for
determining census tracts with high transit-dependent characteristics. Demographic
characteristics that are generally used to indicate transit dependence included the distribution of
youth (under 18 years of age), elderly persons (over 65 years of age), low-income households
(125% of poverty level), and zero-vehicle households. These categories also become useful for
identifying those residents who have a propensity to utilize paratransit (ADA, TO, and Medicaid)
services.
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A!:lenda Item No. 16B4
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The first step in identifying the census tracts that have persons or households with the greatest
propensity for paratransit use involved the calculation of the percent distributions of the four
demographic characteristics for each tract. Results from this process are put into a table of
values indicating the percent of youth, elderly persons, low-income households, and zero-
vehicle households for each of the area's census tracts. The census tracts are then sorted for
each characteristic in descending order of percent distribution so that the tracts with higher
percentages for each characteristic would appear at the top of their respective ranges.
From the percentage ranges, an average percent value and a standard deviation value are
calculated for each characteristic. Statistically, the standard deviation may be thought of as a
measure of distance from the average value. According to an empirical rule of thumb, for most
moderately-sized data sets with a bell-shaped normal distribution, approximately 68 percent of
the data values will lie within one standard deviation of their average and approximately 95
percent of the data values will lie within two standard deviations of their average. Each of the
three characteristic ranges is then stratified into four segments, based on the following break
points: average percent, average percent plus one standard deviation, and average percent
plus two standard deviations. Thus, the census tracts fall into one of the following four
categories for each characteristic: below average, above average but below one standard
deviation (above average), between one and two standard deviations above average (far above
average), and more than two standard deviations above average (significantly above average).
The next step involves the assignment of discrete numerical scores to each of the four
categories established for each demographic characteristic. These scores serve two basic
purposes: to provide uniform ranking to all of the tracts within a particular category and to
numerically differentiate among the four categories for each characteristic. A comparative
probability estimation method is utilized to develop the scores. First, the probability that a tract
would be part of a specific category for a given characteristic is calculated for each category.
For example, if two of Collier County's 52 census tracts were part of the "significantly above
average" category for the elderly characteristic, this means that there is a 3.8 percent probability
(# tracts in category + # total tracts x 100%) that one of the county's tracts would fall within the
range established for that particular category for the elderly characteristic.
After the probabilities are calculated for each characteristic, they are then used to estimate the
categories' scores via comparative probability ratios. That is, the probability percentage for each
category is divided into the probability percentage for the "below average" category. This
numerator was selected so that, for each characteristic, the census tracts in the "below
average" category would receive a score of one (1).
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Agenda Item No. 16B4
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Finally, composite scores are calculated for the census tracts by summing individual category
scores for each demographic characteristic. The census tracts are then ranked by composite
score and stratified into four levels, using the same method that was utilized to develop
characteristic categories. The census tracts that fell into the "significantly above average"
category were defined as primary transit-dependent tracts, i.e., census tracts with the greatest
propensity for transit based on each tract's percentages of youth, elderly persons, low-income
households, and zero-vehicle households. Secondary transit-dependent tracts included those
that fell into the "far above average" category; tertiary transit-dependent tracts included those
tracts in the "above average" category.
Table 15, provided on the following pages, lists each transit dependent block group by its
designation as "primary," "secondary," and "tertiary." Also included is a list of CAT routes that
serve these areas (if available), followed by an indication of whether the area is "adequately
served," "not served," or "partially served." The term adequately served does not
necessarily suggest that service hours and frequency are sufficient. This level of
evaluation is important and should be conducted by Collier County to determine if
service level adjustments are warranted, within funding availability.
Collier Area Transit Coverage
Collier Area Transit (CAT) provides transit services to areas throughout Collier County. There
are currently nine routes (see Figure 2) providing service coverage in Collier County, including
an express route that runs twice a day between Immokalee and Marco Island. As noted in
Table 15, Tracts 112.04 and 112.05 are identified as the most transit-dependent tracts in the
county. Six of the ten primary transit-dependent block groups (Census tracts are composed of
smaller block groups) are located within these two census tracts.
Tracts 112.04 and 112.05, as well as six of the ten primary transit dependent block groups are
located in the Immokalee area. The Blue Route, Pink Route, and the Marco Express Route
provide service to this area. The four other primary transit-dependent block groups are located
at the Collier/Lee County line just west of US 41, two block groups along the east side of
Goodlette-Frank Road between Pine Ridge Road and US 41, and a small block group located
on the south side of Rattlesnake Hammock Road, just east of US 41. Figures 2 and 3 provide a
visual depiction of the transit dependent block groups in Collier County.
Many of the secondary and tertiary transit-dependent groups making the list are along the
coastal areas. It should be noted that, sometimes, census blocks in typically affluent coastal
communities are characterized by a large enough percentage of elderly so as to have a high
enough composite score from this analysis to be considered transit-dependent. This is likely the
case for Collier County. However, while they are not necessarily transit dependent, they may
19
Agenda Item No. 1684
October 28. 2008
Page 36 of 117
be willing to purchase transportation to supplement their current options.
With a few exceptions, transit service is provided to most of the transit-dependent block groups
identified in this analysis. The main areas identified as being transit-dependent and not being
served are located in the northern areas of the county by the Lee County line along US 41.
Proposed intercounty service improvements that provide transit options between Collier and Lee
Counties, specifically along the U.S. 41 corridor will accommodate these needs.
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Agenda Item No. 16B4
October 28, 2008
Page 37 of 117
Table 15 Collier County - Transit-Dependent Census Block Groups
Block Route(s) Serving Block Comments
PRIMARY BLOCKS (significantly above average) . .. ........ ...
112.05BG2 Blue, Pink, Marco Express Adequately served
102.03 BG 1 Orange Adequately served
7.00 BG 1 Red, Orange Adequately served
112.05BG1 Blue, Pink, Marco Express Adequately served
112.05BG3 Blue, Pink, Marco Express Adequately served
112.04 BG 3 Blue, Pink, Marco Express Adequately served
108.01 BG 2 Green Adequately served
112.04 BG 1 Blue, Pink, Marco Express Adequately served
101.01 BG 2 -- Not Served
112.04BG2 Blue, Pink, Marco Express Adequately served
SECONDARY BLOCKS (far above average) ..' .
1.00 BG 4 Red, Orange Adequately served
104.09 BG 5 Purple Adequately served
106.04 BG 6 Orange Adequately served
106.03 BG 1 Yellow, Blue Adequately served
105.04 BG 2 Purple, Yellow, Blue Adequately served
110.00 BG 1 Marco Circulator Adequately served
101.02 BG 1 --- Not Served
107.01 BG 1 Red. Orange Adequately served
.. .. ..... .....,..> <
TERTIARY BLOCKS (above average) . i .. .'. ....:, < '
3.01 BG 2 Red Adequately served
111.01 BG 1 Marco Express & Circulator Adequately served
4.00 BG 1 -- Not Served
4.00 BG 2 -- Not Served
113.00 BG 2 Blue, Marco Express Routes serve Southeastern portion of block
113.00 BG 3 Blue, Marco Express Routes serve Southeastern portion of block
4.00 BG 3 --- Not Served
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Agenda Item No. 1684
October 28,2008
Page 38 of 117
Table 15 (continued) Collier County - Transit-Dependent Census Block Groups
Block Route(s) Serving Block Comments
TERTIARY BLOCKS (above average) continued
108.01 BG 1 Green, Orange Adequately served
107.01 BG 4 Orange Adequately served
107.01 BG 3 Orange Adequately served
101.01BG3 -- Not Served
105.04 BG 1 Purple, Yellow. Blue Adequately served
105.02 BG 3 Green Route serves Southern portion of block
110.00 BG 2 Marco Circulator Adequately served
102.04 BG 1 Red Route serves Eastern portion of block
102.04 BG 3 Red Route serves Eastern portion of block
1.00 BG 3 Red, Orange Adequately served
2.00 BG 1 Red. Orange Adequately served
101.01 BG 4 -- Not Served
102.03 BG 2 Red, Yellow Routes serve Eastern portion of block
107.01 BG 2 Red, Orange Adequately served
109.03 BG 1 Marco Circulator Adequately served
108.02 BG 2 Green Adequately served
112.02 BG 2 Blue, Pink. Marco Express Routes serve North and Western portions of block
113.00 BG 1 Blue. Pink, Marco Express Routes serve Southeastern portion of block
114.00 BG 2 Blue, Pink, Marco Express Routes serve Southwestern portion of block
3.02 BG 4 Red Route serves Eastern portion of block
101.02 BG 3 -- Not Served
102.04 BG 2 Red Route serves Eastern portion of block
105.02 BG 2 Yellow, Blue. Green Yellow & Blue serve Northern portions of block;
Green serves Southern portion of block
108.02 BG 3 Green Adequately served
22
Agenda Item No. 1664
October 28,2008
Page 39 of 117
Figure 2
Collier County Transit Dependency
ll'
'{;"
o
Tract
114
-
'29.1
"___'"I
Tract
111 .02
- Red Route
- Purple RQute
~~- Orange Route
,
i
- Green Route
- Blue Route
'1,.1}
.,"")
u-
Block Groups:
.. Primary
.. Secondary
Tertiary
Collier County
D Collier Census Tracts
i i CQllier Places
----..l
'}
\r.i:;-
1f~ ~.."..,
o
7.5
15
22.5
30 Miles
I
"
23
y
llG't
satl
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cQmerCounly
BG2
BCD
o
2
Aqenda Item No. 1684
~ October 28, 2008
Page 40 of 117
Figure 3
Collier County Transit Dependency
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- Purple Roule
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- Green Route
Tract
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- Blue Route
Block Groups:
.. Primary
... Secondary
Tertiary
j' ! Collier County
D Collier Census Tracts
c=J Colher Places
T;act
10407
in Fi,'ards
!
o
Tracl
104.08
Tract
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104.06
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24
Agenda Item No. 1684
October 28,2008
Page 41 of 117
Barriers to Coordination for Transportation Disadvantaged Services
In Collier County and across the State of Florida, there is more demand for TO services than
supply. Even though financing for TO services has seen modest increases over time, rising fuel
costs, inflation, and a rapidly-increasing population, means there is actually less money
available to transport more people.
Some social service agencies have had their transportation funding reduced. This trend has the
potential of creating a burden on the TO program due to the shift of individual trips from a
"sponsored" to non-sponsored trip status. If this practice occurs, it may create an opportunity
for other agencies to either reduce their transportation budgets or eliminate them, potentially
impacting the TO program.
Although Chapter 427, Florida Statutes assigns to the CTC the responsibility of bringing non-
profit and/or for-profit agencies under the coordinated umbrella, there is no penalty for those
who are in non-compliance.
Other barriers to TO coordination include:
. The administrative encumbrance of Medicaid, including prior authorization and attempts
to collect co-pay.
. Rules of the program are interpreted differently by those involved.
25
Aaenda Item No. 1684
~ October 28. 2008
Page 42 of 117
GOALS AND OBJECTIVES
The mission of the Collier County Local Coordinating Board is:
To carry out a coordinated and comprehensive approach to planning,
developing, and providing transportation services that meet the needs of
transportation disadvantaged persons.
CA T's mission is:
Collier Area Transit is committed to providing safe, accessible, and courteous
public transportation services to our customers.
Collier Area paraTransit's mission is:
Identify and safely meet the transportation needs of Collier County, through a
courteous, dependable, cost effective and environmentally sound team commitment.
The following goals and objectives have been adopted to further the missions above.
Strategies for the goals and objectives are located starting at page 32.
GOAL 1: Implement a fully coordinated transportation system.
Obiective 1.1
Maximize coordination with public, private, and human service agencies, and other
transportation operators.
Obiective 1.2
Coordinate efforts with Collier Area Transit.
Obiective 1.3
Communicate and coordinate with other counties to promote ride-sharing practices and
transportation arrangements.
GOAL 2: Provide an efficient and effective coordinated transportation service.
Obiective 2.1
Increase effective use of transportation services.
Obiective 2.2
Consistently provide on-time service.
26
Agenda Item No. 1684
October 28,2008
Page 43 of 117
Objective 2.3
Track and improve call-hold time.
Objective 2.4
Maximize effective transfer of individuals to the fixed-route system.
Objective 2.5
Increase fixed route utilization.
Objective 2.6
Continue to review ridership trends and origin/destination data to determine if fixed routes
should be reviewed for service expansions or realignment to allow greater use by current
paratransit riders.
Objective 2.7
Increase the number of passenger trips per vehicle hour.
Obiective 2.8
Continue to monitor private provider utilization rates and adjust as needed to provide timely,
effective service.
Obiective 2.9
Maintain the cost per passenger trip.
Obiective 2.10
Maintain the cost per vehicle hour.
Obiective 2.11
Maintain an adequate vehicle replacement program for paratransit vehicles and equipment.
Obiective 2.12
Acquire new and upgraded paratransit vehicles and equipment, as funding permits.
Obiective 2.13
Continually measure and analyze performance standards, as a basis for evaluating quality
assurance.
GOAL 3: Educate and market paratransit services to current riders, the general public,
agency sponsored clients, visitors, and other potential customers.
27
Agenda Item No. 1684
October 28, 2008
Page 44 of 117
Obiective 3.1
Maximize the accessibility of service information including alternative delivery formats such
as Braille, auditory enhanced and alternative languages.
Obiective 3.2
Utilize the electronic dissemination of marketing and education materials, including, but not
limited to the internet, e-mails, Iistservs, websites, etc.
Obiective 3.3
Ensure that all websites and other electronic media are compliant with Section 508 of the
Rehabilitation Act, as amended in 1998. (Under Section 508 of the Rehabilitation Act, 29
U.S.C. 794d, agencies must give persons with disabilities, employees and members of the
public access to information that is comparable to the access available to others. This
includes access to electronic and information technology applications).
Obiective 3.4
Provide a "Rider's Guide" to paratransit patrons covering the paratransit services offered
(AOA, TO, and Medicaid). Produce the guide in alternative formats and alternative
languages including Creole or others that may be necessary.
GOAL 4: Operate a safe transportation system.
Obiective 4.1
Ensure that services are provided in a safe and secure manner in accordance with the CTO
and FOOT standards and recommendations.
Obiective 4.2
Ensure consistency and compliance with Chapter 14-90, Florida Administrative Code,
Equipment and Operational Safety Standards for Bus Transit Systems.
Obiective 4.3
Ensure consistency and compliance to 49 CFR Part 655, Federal Transit Administration
Prevention of Alcohol Misuse and Prohibited Orug Use in Transit Operations.
Obiective 4.4
Ensure consistency and compliance to 49 CFR Part 40, Procedures for Transportation
Workplace Orug and Alcohol Testing Programs.
28
Agenda Item No. 16B4
October 28,2008
Page 45 of 117
Obiective 4.5
Adopt and disseminate a Substance Abuse Policy containing the policy statements as
required by 49 CFR Part 655.15 of Federal Transit Administration Prevention of Alcohol
Misuse and Prohibited Orug Use in Transit Operations.
Objective 4.6
Establish contractor oversight monitoring practices to ensure compliance of FTA covered
contractors to 49 CFR Part 655, Federal Transit Administration Prevention of Alcohol Misuse
and Prohibited Orug Use in Transit Operations.
Obiective 4.7
Establish oversight monitoring practices to ensure the compliance of drug and alcohol
service providers (collectors, breath alcohol technicians and laboratories) to 49 CFR Part
655 and 49 CFR Part 40.
Obiective 4.8
Oevelop, implement, maintain, and annually update a System Safety Program Plan and
Security Program Plan.
Obiective 4.9
Establish and maintain, as part of the bus system safety program, and accident/incident
procedure that ensures sufficient review, evaluation, and continual improvement.
Obiective 4.10
Continually review accident/incident data to identify trends that may need to be addressed
through training or procedural changes.
Obiective 4.11
Ensure that new bus stops are readily accessible to persons with disabilities and meet AOA
Accessibility Guidelines (AOAAG) compliance requirements.
Obiective 4.12
Ensure that existing bus stops are inventoried for their accessibility and the availability of
sidewalks as outlined in the Collier County AOA Transition Plan. Ensure that existing bus
stops are renovated to be consistent with Collier County's ADA Transition Plan. Establish a
retrofit plan for those stops that do not have accessible shelters and/or sidewalks.
29
Agenda Item No. 1684
October 28, 2008
Page 46 of 117
GOAL 5: Provide quality transportation services.
Objective 5.1
Maintain the accountability of transportation service providers.
Obiective 5.2
Continue to review ridership trends and origin/destination data to determine if fixed routes
should be reviewed for service expansions or realignment to allow greater use by current
paratransit riders.
Obiective 5.3
Conduct continuous surveys of passengers to ensure that quality services are being
provided.
Objective 5.4
Conduct immediate follow-up on any complaint or concern brought forward.
GOAL 6: Secure funding necessary to meet above stated goals.
Objective 6.1
Explore any and all sources of funding to meet future goals of provision of service.
30
Agenda Item No. 16B4
October 28,2008
Page 47 of 117
IMPLEMENTATION SCHEDULE
Transportation Disadvantaged Improvement Program
Collier County's Implementation Plan is to continue with its program of providing service with
modern, clean, and efficient vehicles and equipment by utilizing ongoing upgrades and
replacements within available funding capacity. Specific capital projects and activities are listed
in the implementation schedule.
Increasing system efficiency is also a primary component of this Implementation Plan. If a
paratransit trip has an origin and destination within the fixed-route, it will be necessary for the
passenger to use the fixed-route, unless that patron is unable to utilize the system. This
supports and emphasizes the use of fixed-route bus passes and tickets. Shifting trips to the
fixed-route system will help increase capacity on the paratransit system, and reduce trip costs
within the coordinated system, resulting in a more "efficient" system.
Table 16 provides an overview of an implementation schedule to meet the above-stated goals.
Most tasks and actions should occur on an ongoing basis and are indicated as such.
31
Agenda Item No. 1684
October 28,2008
Page 48 of 117
Table 16
Improvement Schedule/TD Capital Improvements Program
, Implllrn~~tati~n
D.de..
Ongoing
Ongoing Syst~mlmprovements/~evi~Y(.: ..
. Increase fixed-route utilization.
· Continue to review ridership trends and origin/destination data to determine if
fixed routes should be reviewed for service expansions or realignment to allow
greater use by current paratransit patrons.
· Continue to monitor private provider utilization rates and adjust as needed to
provide timely, effective service.
. Increase the number of passenger trips per vehicle hour.
. Maintain the cost per passenger trip.
. Maintain the cost per vehicle hour.
· Maintain grant application process for 5310 funds - specifically for replacement
vehicles.
· Continue to coordinate with Lee County Transit and other providers regarding
the provision of intercounty transportation services.
· Continue providing information to patrons regarding cancellation/no-show and
co-pay policies.
. Monitor CATS effectiveness in enforcing these policies and strengthen
enforcement where needed.
. Pursue alternative funding sources to provide additional transportation services
and/or capital equipment.
· Ensure that transportation services are provided in accordance with the CTD
and FDOT safety standards and recommendations.
· Ensure that all system drivers are adequately trained in system safety and
security preparedness and response.
. Develop annual in-service training curriculum for drivers and dispatchers.
· Continually review current training, available training, mandatory annual training
curriculum and safety/security best practices.
. Conduct annual safety reviews of all contracted operators.
. Ensure the drug and alcohol testing requirements are being implemented
system wide.
32
Agenda Item No. 16B4
October 28,2008
Page 49 of 117
Table 16
Improvement SchedulelTD Capital Improvements Program
Ongoing
. Maximize the accountability of system transportation service providers.
. Strictly enforce monetary penalties for failure to provide adequate
service.
. Monitor equipment and vehicles and replace as needed.
. Inspect all Collier County paratransit vehicles on an operationally daily
basis.
. Explore all and any sources of funding to meet future service needs.
. Maintain grant application process for 5310 funds - specifically for
replacement vehicles.
. Develop contacts with agencies that provide or coordinate transportation
services to transportation disadvantaged eligible residents to determine
options for future cost sharing of trips.
.
.
.
FY 2008/2009 .
.
.
.
.
.
FY 2009/2010 .
.
.
.
Extended service hours - night service for job access on both fixed route and
paratransit systems
Increased routes
Geographical service connections - including connection to and from Lee County
More frequent transit service - including weekend and personal trips that fall out
of the established prioritization schedule
The addition of Bus Shelters / Benches
Replace 4 small cutaway buses with 9 ambulatory passengers and 1 wheelchair
passenger
Extended service hours - night service for job access on both fixed route and
paratransit systems
Increased routes
Geographical service connections - including connection to and from Lee County
More frequent transit service - including weekend and personal trips that fallout
of the established prioritization schedule
The addition of Bus Shelters / Benches
Replace 1 Ford Turtle Top bus 21 passenger
Replace 1 Ford Champion 16 passenger mini bus
33
5316/5317,
5310, Service
Development,
Shirley
Conroy Rural
Capital
Equipment
Grant
5316/5317,
5310, Service
Development,
Shirley
Conroy Rural
Capital
Equipment
Grant
FY 2010/2011
FY 2011 /20 12
FY 2012/2013 .
Funding Sources
Agenda Item No. 16B4
October 28,2008
Page 50 of 117
.
Extended service hours - night service for job access on both fixed route and
paratransit systems
Increased routes
Geographical service connections - including connection to and from Lee County
More frequent transit service - including weekend and personal trips that fall out
of the established prioritization schedule
The addition of Bus Shelters / Benches
Replace 5 Chevrolet Glaval 15 passenger mini buses
Extended service hours - night service for job access on both fixed route and
paratransit systems
Increased routes
Geographical service connections - including connection to and from Lee County
More frequent transit service - including weekend and personal trips that fall out
of the established prioritization schedule
The addition of Bus Shelters / Benches
Replace 1 Ford Turtle Top 9 passenger mini bus
Replace 2 Chevrolet Express Turtle Top 12 passenger mini buses
Replace 2 Chevrolet Glaval 15 passenger mini buses
Extended service hours - night service for job access on both fixed route and
paratransit systems
Increased routes
Geographical service connections - including connection to and from Lee County
More frequent transit service - including weekend and personal trips that fall out
of the established prioritization schedule
The addition of Bus Shelters / Benches
Replace 3 Chevrolet Glaval 15 passenger mini buses
Replace 1 Chevrolet Express Turtle top 12 passenger mini bus
5316/5317,
5310, Service
Development,
Shirley
Conroy Rural
Capital
Equipment
Grant
5316/5317,
5310, Service
Development,
Shirley
Conroy Rural
Capital
Equipment
Grant
5316/5317,
5310, Servi\
Development,
Shirley
Conroy Rural
Capital
Equipment
Grant
Sources of funding available for paratransit services in Collier County include FT A Section
5310, 5311,5316 and 5317 funding and program funds, such as Transportation Oisadvantaged
Trip/Equipment grants and Medicaid. These funding categories are discussed briefly below.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
I :
FTA Section 5310 Elderly and Persons with Disabilities
This program (49 U.S.C. 5310) provides formula funding to states for the purpose of assisting
private nonprofit groups in meeting the transportation needs of the elderly and persons with
disabilities when the transportation service provided is unavailable, insufficient, or inappropriate
34
Agenda Item No. 16B4
October 28,2008
Page 51 of 117
to meeting these needs. Funds are apportioned based on each state's share of population for
these groups of people.
In Florida, the Section 5310 Program is administered by the FOOT. Program funds are
distributed to each FOOT district office based on its percentage of the state's elderly and
disabled population. An annual application and award cycle is conducted within each district.
Program funds are awarded through a discretionary process based on those applications.
FOOT obligates program funds from FT A based on the annual program of projects included in a
statewide grant application. FOOT ensures that local applicants and project activities are
eligible and in compliance with federal requirements, that private not-for-profit transportation
providers have an opportunity to participate as feasible, and that the program provides for as
much coordination of federally assisted transportation services, assisted by other federal
sources. Once FT A approves the application, funds are available for state administration of its
program and for allocation to each FOOT district office to be distributed to individual sub-
recipients within those districts.
In 2008, Collier County was awarded FTA Section 5310 Program funds to purchase four small
cutaway paratransit vehicles at a total project cost of $310,800, which includes $248,640 in
federal funds.
FT A Section 5311 Non-Urbanized Area Formula Program
This program (49 U.S.C. 5311) provides formula funding to states for the purpose of supporting
public transportation in areas of less than 50,000 in population. Program funds are apportioned
to each state in an amount proportional to each state's non-urbanized population. Program
funds may be used for capital, operating, state administration, and project administration
expenses. Each state prepares an annual program of projects, which must provide for fair and
equitable distribution of funds within the states, including American Indian reservations, and
must provide for maximum feasible coordination with transportation services assisted by other
federal sources. The state must use 15 percent of its annual apportionment to support intercity
bus service, unless the governor certifies that these needs of the state are adequately met.
In Florida, the Section 5311 Program is administered by the FOOT. Program funds are
distributed to each FOOT district office based on its percentage of the state's rural population.
Each district office allocates program funds to designated eligible recipients through an annual
grant application process.
35
Agenda Item No. 16B4
October 28,2008
Page 52 of 117
Section 5311 funds in Collier County are used to provide fixed route circulator service to
Immokalee.
FTA Section 5316 Job Access Reverse Commute (JARC)
Coordination with the Commission for the Transportation Oisadvantaged is required of each of
the programs identified above, as well as the Section 5316, Job Access and Reverse Commute
(JARC) and the Section 5317 New Freedom program. In addition, both the JARC and New
Freedom programs require the development and adoption of a "Coordinated Public Transit-
Human Services Transportation Plan" (CPTHSTP). FOOT has received approval from the
Federal Transit Administration to allow the Transportation Oisadvantaged Service Plan to fulfill
this requirement. Consistent with the direction given by the State of Florida Oepartment of
Transportation and the Commission for Transportation Oisadvantaged, as approved by the
Federal Transit Administration, this Transportation Oisadvantaged Service Plan has been
prepared as a CPTHSTP.
The Job Access and Reverse Commute (JARC) Program provides funding to develop
transportation services for welfare recipients and low income individuals to and from jobs, and to
develop transportation services from urban centers to suburban employment opportunities.
JARC Program funds are distributed by formula to designated recipients in urbanized areas with
over 200,000 in population and to states through an application process. Funds awarded to the
states must be allocated through a competitive grant solicitation process to eligible recipients in
urbanized areas between 50,000 - 200,000 in population and rural areas.
Eligible activities for Job Access grants include capital and operating costs of equipment,
facilities, and associated capital maintenance items related to providing access to jobs. Also
included are the costs of promoting the use of transit by workers with nontraditional work
schedules, promoting the use of transit vouchers, and promoting the use of employer-provided
transportation including transit benefits. Eligible activities for JARC funding includes operating
costs, capital costs, and other costs associated with job access and reverse commute by bus,
train, carpool, vans or other transit service. Grants require a 50 percent local match for
operating assistance and a 20 percent local match for capital assistance.
Collier County has submitted an application to FT A for JARC operating assistance. The current
PMP indicates that the funding will be used by a sub-recipient to provide inter-county
transportation services between Collier and Lee Counties and provide additional night service,
increasing access to employment, as well as other trip purposes. The PMP was submitted to
FTA as part of the grant requirements and an addendum will be added to incorporate comments
received through MPO's public involvement process related to the JARC and New Freedom
36
Agenda Item No, 16B4
October 28, 2008
Page 53 of 117
grants. The total project budget is $468,636, which includes $234,318 in Federal Transit
Administration funding (FYs 2006 - 2008).
FTA Section 5317 New Freedom Program
This formula program provides funding for services that are developed beyond that required by
the American's with Disabilities Act to assist persons with disabilities. Sixty percent of the
apportionment under the program is allocated directly to large urbanized areas (over 200,000
population), and the remaining 40 percent is allocated to states for use in urbanized areas of
less than 200,000 population and in rural areas. Recipients are required to provide a 50 percent
local match for this program.
Collier County has submitted an application to FTA for New Freedom operating assistance.
This funding will be used for some of all of the following five projects: to connect transportation
services between Collier and Lee Counties, increase the availability of weekend and personal
trips for the disabled community that fall outside CA T's AOA corridor or those that fall outside
other program criteria, and provide increased night service for job access, construct additional
bus shelters and bridge the gap in fixed-route services and routes. The total project budget is
$459,342, which includes $229,671 in Federal Transit Administration funding (FYs 2006 -
2008).
Both JARC and New Freedom require extensive and focused public involvement/public
participation and outreach. In accordance with the requirements of FTA Section 5316 and
Section 5317 programs, Collier County has developed a "Program Management Plan" to ensure
the efficient management of the program. Included in this plan is Collier County Transit's Public
Outreach Efforts document. These public outreach efforts include meetings with stakeholders,
private transportation providers, social service agencies, and passengers. In addition,
information is also disseminated on available funding sources, information is solicited on unmet
needs, and staff members actively engage the community in identifying solutions to mobility
needs.
In an effort to identify transportation needs for Collier County, a series of public participation and
outreach techniques were employed. County staff met with citizen's advisory groups,
conducted passenger surveys, and interviewed passengers.
To obtain additional public input, the Collier Metropolitan Planning Organization, in coordination with
the Alternative Transportation Modes Oepartment, held a public outreach workshop on July 28,
2008. Members of the public as well as private and nonprofit transportation and human services
providers were invited to the meeting.
37
Agenda Item No. 1684
October 28.2008
Page 54 of 117
Specifically, the groups were asked to identify problems (i.e., gaps, needs, deficiencies) in public
transportation services. They were further asked to identify service shortfalls affecting various
segments of the population, including the elderly, the disabled, and the transportation
disadvantaged. The participants were asked to provide solutions for the issues they identified. As
a result of the workshop and the survey, gaps and unmet needs in public transportation services
were identified and solutions to resolve the unmet needs were discussed.
Overall, many needs and priorities were discussed but the most common discussion from
workshop participants revolved around enhanced bus services such as extending the hours of
operation for those who work after hours and for late evening shifts, increasing route frequency,
adding more routes to the system and adding van pools at central locations so employers or
health services could use the vans for night service or so the disabled community can attend
special events such as the annual disability expo. There was an emphasis on a need for
shopping, recreational and employment trips on paratransit. In addition, connection to Lee
County's service produced a great deal of discussion. A Lee / Collier County service was
desired for both fixed-route and paratransit services.
Access enhancements were also discussed by the workshop participants.
included increasing the number of covered bus shelters at strategic locations,
racks at new shelters and voucher programs to defray the costs of bus trips.
Suggestions
installing bike
Other enhancements were discussed such as making the public aware of services through
marketing and education, translating information in Spanish and Haitian Creole upon request
and educating the non-English speaking public about bus services. The workshop attendees
also indicated that more people would access existing transit services if they were trained how
to do so. Training for people of all ages with disabilities, would provide increased independence
for these individuals into the future.
The top five needs that emerged from the workshop were: (1) providing intercounty travel for
fixed-route and paratransit trips; (2) bridging gaps in fixed-route services and routes; (3)
constructing additional bus shelters; (4) providing more service in the evenings and weekends;
and (5) increasing service frequency on existing routes.
The Collier County MPO also conducted an on-line transportation survey. Survey respondents
were given a series of questions to determine the transportation needs of the area and to rank
those improvements that they felt would be the most beneficial for Collier County. The ranked
improvements include (in order of importance):
38
Agenda Item No. 1684
October 28, 2008
Page 55 of 117
1. Extended service hours. Transit hours of operation are not adequate to address the
primary types of employment in the area. The need for evening and weekend service has
been repeatedly expressed, and is considered to be a top priority transit need. Many jobs
filled by low-income individuals are in retail, manufacturing, restaurant, service and medical
sectors. Companies in these sectors often have second and third shifts.
2. Increased routes. The population is moving further to the eastem part of Collier County,
however, the employment hubs are still centered in the westem part of Collier County.
These new developments have limited or no transit service. This gap in service could be
filled with extensions of local routes or the addition of new local routes. This would expand
service coverage to new areas and customers.
3. Geographical service connections. Gaps exist in the transit system within Collier County,
as well as between Collier County and Lee County. Connections are needed to link the
transit areas. Gaps exist for both fixed route and paratransit services. Providing connections
to other transportation services would help to expand mobility and access for persons with
disabilities, for people seeking employment and for others.
4. Infrequent transit service. Where fixed route service exists in the CAT service area, it is
usually at a one-hour frequency, which is inadequate for most people, especially those
making work trips. CAT service is also infrequent in some locations, particularly in the
Immokalee service area.
5. Bus Shelters I Benches. Some bus stops do not have benches or shelters. There is a
desire from the community to have more shelters and benches at all bus stop locations.
6. Sidewalks. Some bus stops do not have a complete sidewalk network. The project will
continue to establish a complete sidewalk network.
7. GPS. Global Positioning System (GPS) technologies use GPS tracking satellites to provide
vehicle arrival information and real time maps - not just bus schedules - to passengers and
managers of public transit.
8. Transfers. It was noted that there are limited areas to transfer between routes, and a
transfer may expire before the bus to which the individual needs to transfer has arrived.
9. Other.
a. Weekend Trips For the Oisabled
b. Signage
c. Advertising
d. Bus Comfort
e. Bus Safety
Through all public outreach activities by the MPO and CAT, top five projects were identified:
. Extended service hours - night service for job access on both fixed route and paratransit
systems;
. Increased routes - by bridging the gap in fixed-route services and routes;
39
Agenda Item No. 1684
October 28,2008
Page 56 of 117
· Geographical service connections - including connection to and from Lee County;
· More frequent transit service - including weekend and personal trips that fallout of the
established prioritization schedule; and
· The addition of Bus Shelters / Benches.
An addendum to the PMP will be added to incorporate these projects. In an effort to extend the
participation to transportation service providers in the area, the MPO will distribute a request for
proposals for these service projects.
Additional public outreach and participation has also occurred through a current regional
planning project, sponsored by the Florida Oepartment of Transportation, Oistrict 1 Office of
Modal Oevelopment. The Heartland Rural Mobility Planning project is a mobility study of a six
county area and includes the Immokalee area. Public workshops have been provided for this
study and an active survey instrument is being utilized to assist in providing full participation and
input by residents within this area. On April 15, 2008, a workshop was held in Immokalee.
While there were very participants, similar themes emerged as referenced above - residents
need a connection to the services in Lee County; there is a great need for expanded service
hours to accommodate job access; and additional opportunities are needed for weekend trips.
Specifically, participants noted that for individuals living in the Immokalee area the focus of their
travel is often to Lee County - to Lehigh Acres and destinations such as the Edison Mall, East
Point Hospital, and the Wal-Mart in Lehigh Acres. They mentioned that employment for
residents in the area was somewhat equally split between Collier County and Lee County.
Additional discussion included transportation for residents, employees, students and visitors to
Ave Maria, a large community in the area, as well as Big Cypress, just east of Golden Gate
Estates and south of Ave Maria University.
Participants in the workshop noted the following community transportation needs:
. Access to employment
· Access for low income residents for sustenance trips, employment, health care,
entertainment, etc.
· Access to education/adult occupational training
· Access to Florida Gulf Coast University and Edison State College.
Transportation Disadvantaged Non-Sponsored Trip and Equipment Grant Program
The Transportation Oisadvantaged Non-Sponsored Trip and Equipment Grant Program is
available to local community transportation coordinators to provide transportation to those
40
Agenda Item No. 1684
October 28,2008
Page 57 of 117
individuals who are not sponsored by any other sponsoring program. Grant funds may be used
to either provide trips or to purchase equipment needed in order to serve the transportation
disadvantaged in a community. This is a formula based funding program. The majority of the
trip/equipment grant funds statewide are used for the actual provision of service.
Transit Service Development Program (FDOT)
The Public Transit Service Oevelopment Program was enacted by the Florida Legislature to
provide initial funding for special projects. The Public Transit Service Oevelopment Program is
authorized in Chapter 341, Florida Statutes and specific program guidelines are provided in
FOOT Procedure Topic Number 725-030-005. The program is selectively applied to determine
whether a new or innovative technique or measure can be used to improve or expand public
transit services. Service Oevelopment Projects specifically include projects involving the use of
new technologies; services, routes, or vehicle frequencies; the purchase of special
transportation services; and other such techniques for increasing service to the riding public.
Projects involving the application of new technologies or methods for improving operations,
maintenance, and marketing in public transit systems are also eligible for Service Oevelopment
Program funding. Service Oevelopment Projects are subject to specified times of duration, but
no more than three years. If determined to be successful, Service Oevelopment Projects must
be continued by the public transit provider without additional Public Transit Service
Oevelopment Program funds.
Each FOOT district office must develop a program of eligible Service Oevelopment projects and
submit that program of projects to the FOOT Central Office by the first working day of July each
year. Implementation of those projects can begin on or after July 1 of the following fiscal year.
Projects submitted for funding must be justified in the recipient's Transit Oevelopment Plan
(TOP) (or transportation disadvantaged service plan, if applicable).
Collier County is working with Lee County to establish intercounty services in order to meet the
needs of those persons within the county who need to travel between Collier and Lee Counties.
Collier County was awarded $267,511 of FOOT Service Oevelopment funding to establish
services between the counties. This project is funded in FY 2008/09. This funding is
discretionary, therefore it is not formula based. (LeeTran was awarded Service Oevelopment
funding for its share of the joint project). There is a 50% local match requirement for this
Service Oevelopment Grant and therefore due to budget constraints, Collier County has not yet
accepted the Grant award. In addition, additional sources of funding are being explored to
extend these services.
41
Agenda Item No. 1684
October 28,2008
Page 58 of 117
SERVICE PLAN
OPERATIONS ELEMENT
Types, Hours, and Days of Service
The Collier County Board of County Commissioners serves as the Community Transportation
Coordinator (CTC) for Collier County. The County has directed that the Collier Area Transit
(CAT) Paratransit Program (operated by McDonald Transit) handle the management
responsibilities as the CTC. CAT provides two types of transportation services to the public - a
fixed-route system and paratransit service. Some paratransit service is offered curb to curb
(American with Oisabilities Act), while Transportation Oisadvantaged/Medicaid service is offered
door to door.
The fixed-route system operates nine routes, six days a week (Monday through Saturday),
between approximately 4:00 a.m. and 8:00 p.m. (specific times vary by route). Eight of those
routes also operate on Sunday with limited hours (see Figures 4 and 5 that provide a visual
representation of these routes). Service is provided between Immokalee and Naples eight times
daily and express service between Immokalee and Marco Island is provided with one trip in the
morning and a return trip in the evening, functioning as the Marco Circulator Route between the
express service runs. All buses are air-conditioned, wheelchair accessible, and equipped with
racks for bicycle storage. The Transportation Oisadvantaged Program does not provide services
on the following holidays: New Year's Oay, Memorial Oay, July 4th, Labor Oay, Thanksgiving
Oay, and Christmas Oay.
Medicaid service for those eligible TO clients is available seven days a week, 24 hours a day.
TD and AOA service is provided during the hours when fixed route service runs. All paratransit
service is provided by contracted operators. Orivers will assist anyone who appears to need
assistance, especially the frail, elderly, and those who are mentally or physically disabled.
Orivers will not go into a residence and cannot go to rooms of nursing homes or hospitals, due
to time constraints and liability issues. Office hours are from 8:00 a.m. to 5:00 p.m., Monday
through Friday. After hours calls are forwarded to one of the contracted carriers who provide
service 24 hours a day for Medicaid eligible clients. Nearly all trips have an origin and
destination within Collier County. However, out-of-County trips are provided for Medicaid
clients.
CAT rider guides have been developed for TO riders as well as others. In addition, guides have
been developed in alternative languages, i.e., Spanish. A copy of the TO Rider Guide is
provided in Appendix B.
42
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Agenda Item No. 1684
October 28,2008
Page 59 of 117
Figure 4
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Agenda Item No. 1684
October 28, 2008
Page 60 of 11 7
Figure 5
Collier Area Transit Route Map - Sunday
44
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Agenda Item No. 1684
October 28,2008
Page 61 of 117
Accessing Services
Calls for reservations come into a central reservations office at CAT offices. Information on all
paratransit system riders system is contained in a central database in the computer system.
Passengers call the central reservations number to schedule an appointment. Calls for
reservations are taken until 2:00 p.m. the day before service is desired. Operator manifests are
distributed to the operators by 5:00 p.m. the day before the scheduled trips.
Eligibility
Individuals in Collier County may be eligible for paratransit services under three separately
funded transportation programs: Americans with Oisabilities Act (AOA), Transportation
Oisadvantaged (TO) and/or Medicaid.
ADA trips are provided to individuals who reside within % mile of an established service route
but cannot use CATs regular fixed route service because of a disability.
TD trips are provided for individuals located in areas where fixed route service is not available
and who have no other means of transportation. People who meet the definition of
Transportation Oisadvantaged, meet the income criteria, and have no other means of
transportation may qualify for sponsorship from the Transportation Oisadvantaged Trust Fund.
Those seeking sponsorship from the Trip/Equipment Grant will be asked to complete an
application and should contact CAT at (239) 649-0228 for more information.
Medicaid trips are provided for those persons who cannot travel by fixed route and have no
other means of transportation. As with the TO program, transportation availability in the
household my eliminate eligibility for Medicaid trips. Medicaid sponsored trips are subject to
Medicaid verification.
Prioritization
As required under federal law, AOA trips are not included in the prioritization process. AOA
eligible trips are provided without prioritization and cannot be denied. In addition, trips that are
provided with FTA Section 5311 funds may not be prioritized and must be made available to the
"general public."
Coordinated Trips that are funded by the Transportation Oisadvantaged Trust Fund are
managed by the Community Transportation Coordinator (CTC), according to the LCB's
Prioritization Policy. The Policy ranks certain trip purposes in a priority order, and has a co-pay,
based upon the passenger's income. (See Rate and Fare Structure for a detailed explanation of
co-paymenUfare determination.) Funding is allocated according to a monthly spending plan.
45
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Agenda Item No. 1684
October 28, 2008
Page 62 of 117
Trips are provided based on trip efficiency, seating availability, and available funding. There
may be times when the CTC cannot provide every trip requested. Passengers may be asked if
they could take their trip on a different day, when there may be more availability. The CTC has
been directed to impose performance measures on all trip requests. Table 17 provides the trip
purpose prioritization criteria used in Collier County.
Medical trips have the highest priority for trip scheduling. These trips include any type of
medical appointment as defined in Table 17. Following medical trips, employment trips and
nutritional trips (including food shopping trips) receive the next highest priority. Recreational
trips may be accommodated if there is trip availability. Recreational trips are defined as any
non-medical, employment and/or nutritional type trips. Recreational trips include the following
type of activities: sports, libraries, theaters, banking, NON-FOOO shopping trips, personal
appointments, legal appointments, etc., (please note this list is not exhaustive).
Table 17
Trip Purpose Prioritization - Collier County LCB
Priority Trip Purpose - Categories and Definitions
1 MEDICAL - medical, dental, or therapeutic services including hospital appointments; clinic visits; dialysis;
health department; speech, occupational, physical therapies; psychiatric, psychological services.
EMPLOYMENT -- work or employment training education such as Job Service and vocational technical
2 schools.
a. Permanent disability employment trips
b. Elderly or Low Income employment trips
3 NUTRITIONAL - adult congregate meal programs, breakfast programs, food stamp procurement and food
shopping trips.
GROUP RECREATION for Disabled Passengers - Group trips booked through a single reservation
4 request for non-essential, non-employment related activities such as: bowling. bingo, beach, parks,
restaurants, libraries, or theaters. A group is defined as a minimum of four (4) passengers having either the
same trip origination or destination.
SOCIAL for agency-related activity -- Support services such as those through Department of Children
5 and Families, Department of Vocational Rehabilitation, mental health centers, churches, senior citizen
programs. This includes civic responsibilities (governmental services, voting), but excludes nutritional
programs.
GROUP RECREATION for elderly or low-income passengers -- Group trips booked through a single
6 reservation request for non-essential, non-employment related activities such as: bowling, bingo, beach,
parks, restaurants, libraries, theaters. A group is defined as a minimum of four (4) passengers having
either the same trip origination or destination.
PERSONAL BUSINESS -- non-agency activities essential to maintenance of independence including
7 banking, shopping, legal appointments, etc.
a. Disabled, elderly or low income
b. Trips for persons with a self-created transportation hardship
46
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..
Agenda Item No. 16B4
October 28, 2008
Page 63 of 117
Cancellations/No Shows
Cancellations should be made a minimum of twenty-four (24) hours before the scheduled trip.
Failure to give adequate notice that a trip will not be taken constitutes misuse of the service.
CAT reserves the right to deny service for a reasonable amount of time to riders who show a
pattern or practice of excessive or consistent cancellations, as well as no-shows. Riders will be
notified in writing about their practice of no-shows/cancellations.
Transportation Operators and Coordination Contractors
Collier County is a complete brokerage system with one transportation contractor responsible
for the provision of all public transportation services, both fixed-route and paratransit. This
contractor, through a contract with Collier County, is permitted to subcontract for the delivery of
paratransit services. Table 18 lists all transportation providers currently under contract.
Table 18
Contract Providers
Name Contact Person Service Clients
, " ,
Caring for Kids Gabe Tejerina A,W All
New Pelican Transportation Cheryl Blank A,W All
TLC Transportation Jorge Barretto A,W,S All
Fierce Transportation Fred Lyons A,W All
McDonald Transit Elizabeth Suchsland A,W All
Liberty Transportation Miguel Bueno A,W All
SNL Emergency Transport Gus Carranza A,W All
A = Ambulatory; W = Wheelchair; S = Stretcher
Public Transit Utilization
Public transit utilization is an integral part of the overall CTC network. All ADA, TO and
Medicaid clients whose origin and destination are within the fixed route service area are
required to use the fixed-route as their primary mode of transportation unless required
documentation is received and approved.
School Bus Utilization
At this time, there are no contracted providers utilizing school buses for the provision of TO trips.
Vehicle Inventory
Appendix C contains the fleet inventory for Collier County.
47
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Agenda Item No. 16B4
October 28, 2008
Page 64 of 117
System Safety Program Plan Certification
Appendix 0 contains the System Safety Program Plan certification.
Inter-County Services
At this time, there are no inter-county service agreements in effect. However, Collier County is
working with Lee County and their Community Transportation Coordinator to establish inter-
county services in order to meet the needs of those individuals within the county who need to
travel between Collier and Lee Counties. Collier County and LeeTran submitted and were
awarded a FOOT Service Oevelopment grant to establish services between the counties, but
the Service Oevelopment Grant has not been accepted by either county. As discussed
previously, Collier County has applied to the Federal Transit Administration for FTA Section
5316 and 5317. Through public involvement, it has been noted that there is a need for the Lee-
Collier connection to not only go up and down U.S. 41, but also connect Lehigh Acres in Lee
County to Immokalee in Collier County. The PMP will include the county connection as one of
its five projects. Additional sources of funding are also being explored to extend these services.
Natural Disaster/Emergency Preparedness and Response
The CTC participates with Collier County for natural disaster/emergency preparedness,
response and recovery. As noted in the Collier County Comprehensive Plan's Emergency
Management Procedures, thus far, all special needs persons have been identified and a plan for
evacuation exists. The plan is to identify all persons with special needs so that in the event of
an evacuation, the CTC will print out a list of passengers. That list will be used as a run sheet
for the operators. CAT partners with the Emergency Management Oepartment in moving those
residents identified to shelters during those times it is deemed necessary by the County.
Educational Efforts/Marketing
CAT management attends both formal and informal meetings with sponsoring social service
agencies, community associations, advocacy groups and others in order to educate a myriad of
potential users and sponsoring agencies. There are brochures/rider guides describing the
available transportation services. These materials are distributed to social service agencies,
doctors' offices, and new riders. Speaking engagement invitations are welcomed. Contact
information is on the side of all vehicles in the coordinated system.
Acceptable Alternatives
When an agency that has funding available to purchase transportation for its clients has a
transportation need that cannot be met by existing coordination efforts, a system is in place to
48
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Agenda Item No. 1684
October 28,2008
Page 65 of 117
...
meet their extenuating circumstances. Necessary steps will be taken to meet their extenuating
circumstances on a case by case basis.
Service Standards and Policies
In order to assess quality assurance of the delivery of transportation services, it is necessary to
have service standards and policies established. The Commission for the Transportation
Oisadvantaged has several requirements of its transportation providers, which is the basis for
the following standards and policies. These service standards and policies are the basis for the
annual review of the Community Transportation Coordinator by the Local Coordinating Board.
The standards listed below are those that are required by Section 41-2.006, Florida
Administrative Code.
A. Drug and Alcohol Testing
The Collier County CTC complies with applicable Federal Transit Administration requirements
for all those in safety-sensitive positions. In addition, CAT maintains a Orug Free Workplace
policy.
B. Escorts and Children
Children under age 12 or individuals requiring special assistance must have an escort/personal
care attendant (PCA). The escort/PeA must be an adult and must be able to provide necessary
assistance to the passenger. Waivers may be granted on a case-by-case basis.
C. Child Restraints
All passengers under the age of 5 and/or fewer than 50 pounds will be required to use a child
restraint device. This device must be provided by the parent or sponsoring agency.
D. Passenger Property
Passengers will be allowed to bring up to four shopping bags onto the vehicle. Bags must fit
under the passenger's seat, and/or on their lap.
E. Transfer Points
Vehicle transfer points will be located in a safe, secure place.
49
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Agenda Item No. 16B4
October 28, 2008
Page 66 of 117
F. Local Toll Free Phone Number/Consumer Comment
The local toll-free number for complaints is 1-800-392-1418. This number is posted on the right
visor of all vehicles with numbers three inches high. If complaints cannot be resolved locally,
individuals do have the option to contact the statewide Transportation Oisadvantaged
Ombudsman Hotline. The number for the Ombudsman is 1-800-983-2435.
G. Out of Area Service
The CTC will provide out-of-service-area trips on weekdays for medical reasons, on a case-by-
case basis, and for Medicaid clients, dependent upon funding availability and the receipt of
required documentation.
H. Vehicle Cleanliness
The interior of all vehicles shall be free from dirt, grime, oil, trash, torn upholstery, damaged or
broken seats, protruding metal or other objects or materials that could soil items placed in the
vehicle or provide discomfort for the passenger. All vehicles shall be cleaned (interior and
exterior) on a regular schedule.
I. Billing
All payments to transportation subcontractors will be made in a timely manner pursuant to
Florida Statutes. All bills shall be paid within 7 working days to subcontractors, after receipt of
said payment by the Community Transportation Coordinator, in accordance with Section
287.0585, Florida Statutes.
J. PassengerlTrip Data
The CTC management entity will collect and store in a database the name, phone number,
address, funding source, eligibility, and special requirements of each passenger.
K Seating
Vehicle seating will not exceed the manufacturer's recommended capacity.
L. Driver Identification
Orivers are required to announce and identify themselves by name and company in a manner
that is conducive to communications with specific passengers, except in situations where the
driver regularly transports the rider on a recurring basis. All drivers are to have a name badge
displayed at all times when transporting passengers. Orivers also have business cards that can
be distributed to passengers.
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Agenda Item No. 16B4
October 28,2008
Page 67 of 117
M. Passenger Loading Assistance
All drivers shall provide the passenger with boarding assistance, if necessary or requested, to
the seating portion of the vehicle. The boarding assistance shall include opening the vehicle
door, fastening the seat belt or utilization of wheelchair securement devices, storage of mobility
assistive devices, and closing the vehicle door. Passengers, especially frail and elderly and/ or
disabled, shall be assisted from the door of their pick up point to the door of their destination.
Other assistance may be provided except in situations in which providing assistance would not
be safe for passengers remaining on the vehicle. Assisted access must be in a dignified
manner. Orivers may not assist passengers in wheelchairs more than one step up or down.
N. Smoking, Drinking and Eating
There will be no smoking on any vehicles in the coordinated system. Eating and drinking on
board the vehicle is prohibited. Exceptions are permitted when required due to an existing
medical condition.
O. Passenger No-Shows
All scheduled trips (reservations) must be cancelled at least 24 hours prior to the scheduled trip
in order to avoid a penalty. The first violation in a 30-day period calls for a warning. Additional
violations will result in suspension of service. Passengers, sponsoring agencies and the TOLCB
will be notified of incident of suspension of service. Three cancellations or three no-shows in
a 30-dav period are eaual to one offense. Pursuant to Medicaid policy, Medicaid passengers
may be suspended, but Medicaid will not pay for no-shows or cancelled trips.
Disciplinary Suspension of Service
First Offense (within 12 months): 10-day suspension (Mon-Fri, including Sat),
generally reflecting two-week suspension.
Second Offense (within 12 months): 15-day suspension (days as noted above),
generally reflecting three-week suspension.
Third Offense (within 12 months): 30-day suspension (days as noted above),
generally reflecting six-week suspension.
Fourth Offense (within 12 months): Six month block suspension (example: July 1
through Oecember 31).
P. Communication Equipment
All vehicles will be equipped with two-way communication devices.
51
Agenda Item No. 1684
October 28,2008
Page 68 of 11 7
Q. Vehicle Air Conditioning and Heating Equipment
All vehicles in the coordinated system shall have working air conditioning and heating. Vehicles
that do not have a working air conditioner and/or heater will be scheduled for repair or
replacement within five days. Should a vehicle incur a problem, it will be repaired as soon as
possible. The owner/operator is responsible for its repair.
The priority is that the CTC provides transportation. If a vehicle's air conditioning or heating is
not functioning properly, and, if there are no other vehicles available, the passengers will be
transported, rather than canceling a trip. Passengers with health conditions affected by air
conditioning or lack thereof will be notified if their vehicle's air conditioning is not working, and
the passenger will be given an opportunity to decide whether or not to take the trip.
R. First Aid Policy
Orivers are certified in first aid on an annual basis.
S. Cardiopulmonary Resuscitation (CPR)
Orivers are certified in CPR every two years (biennial).
T. Driver Background Checks
All drivers in the coordinated system must have a "favorable" background check from the Florida
Oepartment of Law Enforcement ("favorable" as defined by the Oepartment of Children and
Families policies and procedures).
U. Public Transit Ridership
Through the use of a single centralized operation for CTC and fixed route service, coordinated
trips will be deferred to the fixed route when accessible rather than placed into the CTC
paratransit system. It will continue to be important to fully market and encourage the use of bus
passes, by individuals and agencies that sponsor trips. It will also be important to measure the
use of each pass per month.
V. Pick-Up Window
Passengers are not given a set pick-up time. Instead, they are told to be ready for their ride to
arrive from between one to two hours before their appointment time. This window is dependent
on the service area of the pick-up and drop-off points. The service areas are defined as the
Naples Service Area, Golden Gate Estates Service Area, Marco Island Service Area and
Immokalee Service Area. Trips within one service area have a one hour window. Trips between
52
Agenda Item No. 16B4
October 28, 2008
Page 69 of 117
service areas have a two hour window. The one to two hour windows are inclusive of travel time
between pick-up and drop-off. The CTC may negotiate special pick-up arrangements with the
customer, in advance, as the situation dictates. These arrangements shall be documented and
maintained on file to distinguish these trips from regularly scheduled trips for determining on-
time performance. Medical appointments and employment must follow the "30 minutes early to
zero minutes late" policy. Out of county trips are operated with minimal travel and/or wait time.
Four (4) or more passengers dropped-off and/or picked-up at the same location constitute a
group trip. The CTC may negotiate special arrangements with the customer or agency, in
advance, for a group trip. These special arrangements will be documented and evaluated
separately for on-time performance. Every effort will be made by the CTC to keep the ride times
within the service window for these trips.
All return trips are also scheduled in advance. The pick-up process for return trips is the same
as the originating trip. Oepending on the location, the window may be one or two hours.
General expectations are that travel within a single service area will be within the one hour
window and trips between service areas will have a two hour window.
W. On- Time Performance
The CTC will have a 90% on-time performance rate for all completed trips. The CTC will report
on-time performance at all LCB meetings.
X. Advance Reservations
Reservations are taken a day in advance up to 2 p.m. the business day prior to the trip request.
Passengers with an urgent need to travel should call the CTC. Unless other regulations are
applicable, same day trip requests cannot be guaranteed. However, the CTC will attempt to
accommodate the CTC will attempt to accommodate the request.
Y. Accidents
There should be no more than 1.2 accidents per 100,000 miles.
Z. Roadcalls
There should be no less than 10,000 miles between each roadcall.
AA. Call-Hold
All calls should be answered within three rings, and maximum hold time shall be two minutes.
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Agenda Item No. 16B4
October 28, 2008
Page 70 of 117
The standards listed below are locally developed standards, in addition to those required by
Section 41-2.006, Florida Administrative Code.
A. Driver Training
All operators, supervisors and safety-sensitive positions shall receive drug and alcohol safety
training. Additional training shall consist of driver safety, passenger relations, wheelchair
securement, CPR, fire safety and other topics, as deemed necessary. At a minimum,
passenger relations and driver safety training shall be conducted annually. All drivers will be
annually certified in First Aid. All drivers will be certified every two years in Cardiopulmonary
Resuscitation (CPR).
B. Oxygen Transport
Passengers may travel with oxygen equipment provided that it is self-administered and can be
safely stowed when the vehicle is en-route. Orivers are not permitted to supply, connect, or
disconnect oxygen.
'.
C. Service Animals
..
Guide dogs or other service animals are allowed if specified when applying for TO and/or AOA
sponsored transportation services. Family pets are not allowed.
D. On-Board Travel Time
The CTC will make every effort to comply with funding agencies' stated ride times. In situations
where it becomes apparent that an individual's on-board travel time will exceed the one hour or
two hour window (due to accidents and vehicular breakdown, as examples), the CTC will make
every effort to contact the families or caregiver of the passenger.
Consumer Comments/Complaints
The locally developed standard for complaints is no more than two complaints per 1,000 trips.
The LCB annually evaluates the CTC based upon the number of complaints that are resolved,
versus unresolved. Any noticeable increase in the number of complaints is recorded in the
CTC's quarterly report and will be discussed by the LCB. The Collier County Local Coordinating
Board has developed a grievance procedure that has been provided in Appendix E.
The local toll-free number for complaints is 1-800-392-1418. This number is posted on the right
visor of all vehicles with numbers three inches high. The CTC will continue to explore other
methods to communicate the phone numbers to passengers.
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Agenda Item No. 1684
October 28, 2008
Page 71 of 117
If complaints cannot be resolved locally, individuals do have the option to contact the statewide
Transportation Oisadvantaged Ombudsman Hotline. The contact number for the
Ombudsman is 1-800-983-2435. There has also been a formal grievance process developed
by the Florida Commission for Transportation Oisadvantaged. This grievance process may be
used if all local options have been attempted without resolution. The CTO's grievance
procedures are available at www.dot.state.fl.uslctd/docs.
CTC Monitoring Procedures of Operators and Coordination Contractors
The CTC monitors contractors using the LCB evaluation process and the FOOT System Safety
Program Plan Inspection review checklist. Service effectiveness is monitored by utilizing and
reviewing various operational and financial data that is customarily accepted by the
transportation industry. For the Medicaid contractor, monitoring will also include review of prior
authorization documents, and invoices for verification. The CTC will provide technical
assistance, as needed, and report any outstanding findings to the Local Coordinating Board.
Coordination Contract Evaluation Criteria
An evaluation of coordination contracts is conducted on an annual basis to determine if existing
coordination contracts should be maintained and to determine if other agencies should be
offered coordination contracts. The agencies are evaluated based on the ability to provide
transportation services, availability of equipment and drivers, the ability to ensure satisfactory
continuing control of vehicles procured with Federal Transit Administration funding, Le., Section
5310 Program funds, and the fiscal and managerial capacity of the organization.
55
Agenda Item No. 1684
October 28,2008
Page 72 of 117
COST/REVENUE ALLOCATION AND FARE STRUCTURE JUSTIFICATION
COST REVENUE ALLOCATION
The rate structure is based on the type of trip in the service area. Trips for individuals are the
most costly, with centralized and subscription group trips costing less.
RATE AND FARE STRUCTURE
CTD CALCULATED RATES
Para tran sit- TO-Medicaid
Ambulatory Random Trip
Ambulatory Group Trip
Wheelchair Random Trip
Wheelchair Group Trip
Stretcher Trip
Hourly Rate
Out of Area Trip (Medicaid Only)
CTD CALCULATED RATES
Paratransit- TO
Ambulatory Trip
Ambulatory Group Trip
Wheelchair Trip
Stretcher Trip
Escort
COLLIER COUNTY ADOPTED FARE STRUCTURE
CAT full-fare one-way ticket
CAT full-fare one-way ticket Marco Express
CAT reduced fare one-way ticket
CAT reduced fare one-way ticket Marco Express
CAT full-fare 31-day pass
CAT full-fare 31-day pass Marco Express
CAT reduced fare 31-day pass
CAT reduced fare 31-day pass Marco Express
CAT all day pass
CAT all day reduced pass
56
$28.44
$13.84
$48.76
$48.76
$101.59 + mileage rate
$53.51
Base Rate + mileage rate
$16.47
$ 8.08
$28.24
$58.83
$ 5.00
$ 1.25
$ 2.50
$ 0.60
$ 1.20
$35.00
$70.00
$17.50
$35.00
$ 4.00
$ 2.00
Agenda Item No. 1684
October 28,2008
Page 73 of 117
Passenger Co-Pay (Fare)
The co-pay is determined by which transportation program the trip is conducted under. ADA,
TO and Medicaid programs all require different co-pays as outlined below.
ADA Program Co-Pay
Those individuals who reside within % mile of an established bus route, but cannot use CAT's
regular fixed-route service because of a disability. The fare for this service is $2.00 for a one-
way curb-to-curb trip.
Transportation Disadvantaged Co-Pay
Includes qualifying individuals located in areas where fixed route service is not available and
who have no other means of transportation. Transportation availability in the household may
eliminate eligibility. The fare for TO trips is based on an income scale. The fare is $2.00, $3.00,
$4.00 or $6.00, per one way trip. The current TO co-pay rates are presented in Table 19 below.
Table 19
Passenger Co-Pay Rates
,
rcurlllY 2008 Federal Passenger pays Passenger pays Passenger pays Passenger pays Passenger
"" Poverty $0.00 if $2.00 if < $3.00 if $4.00 if pays $6.00 if
Level '." ,household household ' household "., household household
income is under: income is: income is: ' ", income is: income is:
~. ..: .:-'
"
" Poverty Level 101% to 150% 151% to 225% of 226% to,337% +337% of the
,', ,,' ofthe Poverty the Poverty of theP()verty Poverty Lev<<!1
'" Level Level ' Level
, ,
1 $10,400 $10,400 $10,504-$15,600 $15,704-$23,400 $23,504-$35,048 $35,049
2 $14,000 $14,000 $14,140-$21,000 $21,140-$31,500 $31,640-$47,180 $47,181
3 $17,600 $17,600 $17,776-$26,400 $26,576-$39,600 $39,776-$59,312 $59,313
4 $21,200 $21 ,200 $21,412-$31,800 $32,012-$47,700 $47,912-$71,444 $71,445
5 $24,800 $24,800 $25,048-$37,200 $37,448-$55,800 $56,048-$83,576 $83,577
6 $28,400 $28,400 $28,684-$42,600 $42,884-$63,900 $64,184-$95,708 $95,709
7 $32,000 $32,000 $32,320-$48,000 $48,320-$72,000 $72,320-$107,840 $107,841
8 $35,600 $35,600 $35,956-$53,400 $53,756-$80,100 $80.456-$119,972 $119,973
Source: 2008 Federal Poverty Guidelines
57
Agenda Item No. 16B4
October 28, 2008
Page 74 of 117
Medicaid Program Co-Pay
CAT provides trips for Medicaid eligible services for those persons who cannot travel by fixed
route and have no other means of transportation. Transportation availability in the household
may eliminate eligibility. Medicaid sponsored trips are subject to Medicaid verification of
eligibility. Medicaid clients are required to pay a $1.00 co-pay before each trip.
58
Agenda Item No. 1684
October 28, 2008
Page 75 of 117
QUALITY ASSURANCE
LOCAL GRIEVANCE PROCEDUREI PROCESS
The grievance procedure for Collier County developed and adopted by the Collier County LCB
is provided in Appendix E.
CTC EVALUATION PROCESS
An annual evaluation of the Collier County CTC is conducted by the LCB Evaluation
Subcommittee, based on the Standards, Goals, and Objectives contained within the local TOSP
and using the Evaluation Workbook of the CTO. The Evaluation Subcommittee may also
conduct surveys and interviews as part of the evaluation process.
In addition, the Commission for the Transportation Oisadvantaged conducts triennial Quality
Assurance and Program Evaluation Reviews as a part of the Commission's oversight and
monitoring activities. The review is conducted by the Commission's Quality Assurance and
Program Evaluation (QAPE) staff and includes a series of interviews with the CTC staff and a
review of the system's records. The review includes a survey of riders and the operators of
service. Further, the QAPE evaluates the system based on compliance with Chapter 427, F.S.,
Rule 41-2, F.A.C., Commission standards, local standards, and AOA Requirements. The
executive summary from Collier's most recent review is contained in Appendix F.
59
Agenda Item No. 1684
October 28,2008
Page 76 of 117
TREND AND PEER ANALYSIS
eTe TREND ANALYSIS
A trend comparison was completed to compare the performance of the Collier County CTC over
the last five years. The trend comparison analyzed data for Fiscal Years 2003 through 2007.
Table 20 shows the performance indicators and measures for each of the five fiscal years. This
trend analysis represents a combined set of statistics for all TO transportation services
coordinated through the CTC, including TO and Medicaid paratransit, fixed-route (unless
otherwise specified), and subscription service. The source for each of these data sets is the
Annual Operating Reports released by the Commission for Transportation Oisadvantaged. The
Annual Operating Reports are based upon locally reported data.
The first two measures shown in Table 20 are total annual passenger trips and annual
paratransit passenger trips. The first measure includes all passenger trips provided or
coordinated by the CTC. The number of total trips fluctuated throughout the trend period. Total
paratransit trips (a subset of total trips) decreased from 2003 to 2006, yet surged to 161,931
trips in 2007. It is important to note that adjustments to the way in which total paratransit
passenger trips are counted may lend to this significant increase from 2006 to 2007. A review
of Annual Operating Report (AOR) data confirmed that trips that were funded with FT A Section
5311 funds were not included in the FY 2007 AOR. These numbers have been adjusted and
are reflected in the tables that follow. It is likely that Section 5311 funds were also not included
in the reporting for FY 2006.
Total vehicle miles increased 76.02% over the trend period, but were reflected in variability
through the period. There was a decrease in FY 2006 and a significant increase in FY 2007,
this could, in part, be due to the inclusion of vehicle miles related to the Section 5311 trips.
Total revenue miles also increased through the trend period. An increase in total revenue miles
means the system is trending in a positive direction.
60
Agenda Item No. 1684
October 28,2008
Page 77 of 117
Table 20
Trend Analysis for Collier County CTC
Percent
Change.
(20.0.3--20.0.7)....
Total Passenger Trips 122,0.28 142,351 235,463 264,80.4 214,799 76.0.2%
Paratransit Passenger Trips 121,315 140. ,335 132,688 98,776 161,931 33.48%
Total Vehicle Miles 1,327,845 1,324,316 1,368,349 1,250.,50.4 1,510.,598 13.76%
Total Revenue Miles 1,172,986 1,169,290. 1,20.1,882 1,0.35,785 1,229,148 4.79%
Vehicle Miles per Paratransit Passenger 10..95 9.44 10..31 12.66 9.33 -14.79%
Trip
Vehicle Miles per Passenger Trip 10..88 9.30. 5.81 4.72 7.0.3 -35.39%
Revenue Miles per Paratransit 9.67 8.33 9,0.6 10..49 7.59 -21.51%
Passen er Trip
Revenue Miles per Passenger Trip 9.61 8.21 5.10. 3.91 5.72 -40..48%
Operating Expense per Paratransit $17.45 $12.92 $24.71 $32.66 $22.20. 27.22%
Passenger Trip
Operating Expense Per Passenger Trip $17.35 $12.74 $13.93 $12.18 $16.73 -3.57%
Operating Expense per Vehicle Miles $1.59 $1.37 $2.40. $2,58 $2.51 57.86%
Passenger Trips/TD Capita 1.16 1.37 2,12 2.31 1.81 56.0.3%
Accidents per 10.0.,0.0.0. Miles 0..53 0..91 0.,88 1.28 1.68 216.98%
Vehicle Miles Between Roadcalls 36,885 30.,0.98 57,0.15 11,579 84,245 128.40.%
Source: Florida Commission for the Transportation Disadvantaged: Annual Performance Reports, 2003 - 2007
* Discussions with CA T staff revealed that FT A Section 5311 funded trip data had been included in the
National Transit Database Report for the fixed route system. In order to effectively compare these systems,
Section 5311 data has been added to the totals reflected above.
Vehicle miles per paratransit passenger trips could be assumed to represent the average trip
length of paratransit trips provided under the coordinated system in Collier County. Overall, this
measure decreased 14.79%. While the trend decreased through the period, a reflection of the
decrease in paratransit passenger trips, there was an increase between FY 2003 and FY 2006.
Continued efficiencies could be gained through an increased utilization of bus passes for
agency sponsored trips and more effective multi-loading or grouping of trips. This measure is
reflecting a positive trend.
Vehicle miles per passenger trip represent the cumulative number of miles for all those trips
provided through the coordinated system divided by the total number of trips. This statistic has
decreased significantly over the trend period. As more trips are placed on the fixed route
system and additional efficiencies are gained through activity such as multi-loading or group
trips, this measure will continue to decrease. The decrease in this measure is a positive trend.
Revenue miles per paratransit passenger trip and revenue miles per passenger trip are
measures that identify cost recovery for each trip. Revenue miles are a subset of total vehicle
61
Agenda Item No. 1684
October 28. 2008
Page 78 of 117
miles, representing the miles that are associated with a trip and does not include deadheading
or other downtime. While the trend for both of these measures decreased over the period,
representing fewer revenues associated with the miles traveled, this may be do, in part, to
movement of trips from paratransit, where agencies are paying a higher rate for each trip, to
fixed route, where the rate for each trip or bus pass is less expensive. For example, a one-way
paratransit ambulatory trip is $16.47. If that same ambulatory trip is provided on the fixed-route,
the revenue to the system (or fare) is $1.25. For individuals who are utilizing bus passes, on the
third trip within a month, the actual revenue from that bus pass is less than what would have
been realized with three ambulatory trips, $35.00 per monthly pass compared to three trips on
the paratransit system which would result in revenue of $49.42. While less revenue is being
realized, system efficiencies are improving considerably.
The next two measures in Table 20 calculate the cost efficiency of the services provided and
coordinated by the CTC. Operating expense per paratransit passenger trip has experienced a
notable increase over the analysis period, from $17.45 in FY 2003 to $38.51 in FY 2007.
Operating expense per vehicle mile has increased by almost 58% over the trend period, from
$1.59 in FY 2003 to $2.51 in FY 2007. The movement of trips from paratransit to fixed route
may be the primary contributor to the overall increase over the trend period. Trips that can be
transferred to the fixed route are those "easy" trips, those that cover shorter distances and
require less assistance. The trips that remain on the paratransit system are those more costly
trips - longer distances with higher level of service requirements.
The shaded sections above that represent "Vehicle Miles per Passenger Trip," "Revenue Miles
per Passenger Trip," and "Operating Expense per Passenger Trip," are very important indicators
for fixed route, public transit agencies that are Community Transportation Coordinators.
Tremendous efficiencies can be gained through a greater utilization of the fixed route system for
agency sponsored trips. In addition, transit agencies that are CTCs have a better opportunity to
design new routes (or redesign existing routes) that will serve a greater number of those
individuals who are transportation disadvantaged. In the case of Collier County, this is
profoundly represented through the establishment of routes that serve the Immokalee area
(Pink Immokalee Route 8 and Blue Route 5) subsequent success of those routes.
Passenger trips per TO Capita (Potential TO Population), the next measure in Table 20, have
decreased by 21 percent since FY 2003. This trend demonstrates a slight service decrease
provided to the transportation disadvantaged population in Collier County by the CTC.
Considering the decrease in total passenger trips, the decrease in this measure is
understandable.
62
Agenda Item No. 1684
October 28,2008
Page 79 of 117
Quality of service and safety measures are also included in Table 20. Accidents per 100,000
miles is one measure of a transportation system's safety. In Collier County, the accidents per
100,000 miles have increased through the period from 0.53 percent in 2003 to 1.68 percent in
2007.
The quality of service measure that is included in Table 20 is vehicle miles between roadcalls
(or service interruptions). The five-year trend for this measure has shown a large increase in
miles between roadcalls over the analysis period. A greater number of miles between roadcalls
can contribute to more efficient service.
These trends illustrate the performance of the CTC over a five-year trend period. Many factors
and policies can affect these numbers. As such, they are presented for information purposes
only.
63
Agenda Item No. 1684
October 28,2008
Page 80 of 117
eTe PEER REVIEW ANALYSIS
In this section, demographic characteristics of Collier County will be compared to those of peer
Community Transportation Coordinators in Florida. In addition to a comparison of demographic
characteristics, the review will compare performance measures within the Transportation
Oisadvantaged program. All data contained in Table 21, the demographic comparison peer
data, was obtained from the 2007 AOR, the most current information available. The actual
performance measures for peer CTCs were obtained from the individual systems' Annual
Performance Reports for 2007.
Collier County Transit was compared to its CTC peers, which were selected based on its
similarity with peers in the following five categories:
. Oemographic characteristics.
. System size (measured in terms of annual TO ridership).
. Operating environment (urban or rural service area designation).
. Organization type (transit agency, government, private non-profit, or private for-profit).
. Network type (sole provider, partial brokerage, or complete brokerage).
According to the Evaluation Workbook for Community Transportation Coordinators and
Providers in Florida, prepared by CUTR, the Collier County CTC is categorized as a "size 5"
system (200,000 - 749,999 annual one-way passenger trips) that operates in an urban service
area (contains an urbanized area, with a population of over 50,000), is organized as a
governmental entity, and coordinates TO trips as a complete brokerage.
The five counties that were selected for the Collier County CTC peer review include: Brevard,
Manatee, Pasco, Sarasota and Volusia. Although these CTCs are not identical to Collier
County Transit, they generally share similar demographic and systemic characteristics, as
shown in Table 21. All six peer CTCs operate in urban service areas.
Comparative Demographics
Table 21 contains information for each of the six peer counties on total population, potential
transportation disadvantaged population, population density, median age, percentage of
households with annual incomes less than $10,000, median household income, and percentage
of households with no access to a vehicle. Collier County is significantly below the peer group
mean in total population, potential TO population, population density and in households with
less than $10,000 in income. Collier County is slightly below the mean for median age and the
percentage of households with no access to vehicles. Collier County is significantly above the
mean in median household income. When we review the data below and compare Collier
64
Agenda Item No. 1684
October 28,2008
Page 81 of 117
County's performance relative to its peers, it will be important to consider that the overall
population for Collier is significantly less than that of its peers and the population density is a
third of the mean for the group. This could potentially affect the relative efficiency of the system
due to trips of greater distances for fewer individuals.
Table 21
Demographic Comparison of Peer CTCs (2007)
Brevard Manatee
Total Population 534,359 313,298 450,171 369,535 496,575 314,649 413,098
Potential TD Population 200,780 129,081 201,845 168,027 210,788 114,862 170,897
Population Density (pop/square 524.7 422.7 604.3 646.3 449.0 155.3 467.1
mile)
Median Age 43.1 42.9 42.1 49.6 42.6 43.5 44.0
% of Households with less than 7.64% 6.01% 6.18% 5.34% 8.69% 4.03% 6.32%
$10,000
Median Household Income 46,335 45,272 41,939 48,416 40,881 55,888 46,455
% of Households with No Access 4.60% 4.64% 5.12% 6.11% 5.23% 4.45% 5.03%
to a Vehicle
Source: Florida Commission for the Transportation Disadvantaged: Annual Performance Reports, 2003 - 2007
Comparative Performance
Performance measures for FY 2007 were calculated for Collier County and each of its peer
CTCs and are shown in Table 22. Collier County falls significantly below the mean in vehicles
miles and revenue miles. As a result, Collier County also falls well above the mean in vehicle
miles per paratransit passenger trip and passenger trip. Operating expense per paratransit
passenger trip and passenger trip are also considerably above the mean.
In terms of safety and quality of service, Collier County's measure for accidents per 100,000
vehicle miles is over two times the mean for the peer group. However, Collier County
performed below most of the peer group for vehicle miles between roadcalls, a positive quality
of service measure.
65
Agenda Item No. 1684
October 28,2008
Page 82 of 117
Table 22
Performance Measures for Peer CTCs (2007)
Measure Brevard Manatee Pasco Sarasota Volusia Collier Mean
Total Passenger Trips 678,214 496,325 443,849 926,148 837,067 214,799 599,400
Paratransit Passenger 568,921 400,305 225,905 329,807 388,515 161,931 345,897
Trips
Total Vehicle Miles 3,042,176 1,324,154 1,183,334 2,321,621 3,413,665 1,510,598 2,119,519
Total Revenue Miles 2,782,849 1,149,562 1,010,637 1,780,637 3,027,204 1,229,148 1,830,006
Passenger Trips per TD 3.29 3.76 2.15 5.39 3.84 1.81 3.38
Capita
Vehicle Miles per
Paratransit Passenger 5.35 3.31 5.24 7.04 8.79 9.33 6.51
Trip
Vehicle Miles per 4.49 2.67 2.67 2.51 4.08 7.03 3.91
Passenger Trip
Revenue Miles per
Paratransit Passenger 4.89 2.87 3.06 5.40 7.79 7.59 5.27
Trip
Revenue Miles per 4.10 2.32 2.28 1.92 3.62 5.72 3.33
Passenger Trip
Operating Expense per
Paratransit Passenger $9.62 $7.31 $12.64 $28.00 $18.64 $22.20 $16.40
Trip
Operating Expense per $8.07 $5.90 $6.43 $9.97 $8.65 $16.73 $9.29
Passenger Trip
Operating Expense per $1.80 $2.21 $2.41 $3.98 $2.12 $2.51 $2.51
Vehicle Mile
Accidents per 100,000 0.26 0.60 0.25 1.85 0.15 1.68 0.80
Miles
Vehicle Miles Between 45,406 20,372 91,026 154,775 17,506 84,245 68,888
Roadcalls
Sources: Florida Commission for the Transportation Disadvantaged: Annual Performance Reports, 2007
CONCLUSIONS
Overall, the peer comparison reveals that Collier County is performing considerably below that
of the CTC peer group mean for all performance measures with the exception of Operating
Expense per Vehicle Mile and Vehicle Miles Between Roadcalls.
These comparisons provide helpful insight into how well Collier County appears to be
performing statistically. However, since many factors affect performance, they should not be
used as the sole measures to make inferences about the quality of Collier County's system.
66
Agenda Item No. 1684
October 28, 2008
Page 83 of 117
Many of these statistics can be improved with increased use of bus passes by those individuals
whose trips are provided under the Transportation Oisadvantaged Non-Sponsored funding
program or other agency sponsored transportation. It will continue to be important to fully
market and encourage the use of bus passes, by individuals and agencies that sponsor trips. It
will also be important to measure the use of each pass per month. A survey tool is one way to
identify the approximate number of trips per month per pass.
Better utilization and efficiencies can be realized with the implementation of alternative
transportation delivery methods to provide trips to the greatest number of passengers.
67
Agenda Item No. 1684
October 28,2008
Page 84 of 117
Appendix A
Collier County Local Coordinating Board Membership Certification
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Appendix B
Rider Guide
72
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Collier Area paraTransit
Rider Guide
THIS GUIDE IS AVAILABLE IN AN
ACCESSIBLE FORMAT UPON REQUEST
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INTRODUCTION
I
Collier Area Paratransit program is a door-to-door shared-ride Paratransjt Service. Thjs
servjce operates under the name of Collier Community Transportation, known as CCT.
Since the service is provided from door-to-door, you must be on the ground floor to be
picked up for your transportation. In additjon, shared-ride means your trip could jnvolve
stopping to pick up or drop off other customers along the way.
This special service is provided only for those individuals who cannot use Collier
Area Transit's (CAT) regular fixed route bus service because of a disability or
when fixed route service is not available in your area and you have no other
means of transportation.
To become qualified for this special service a completed application must be submitted
to CAT for processing and determination of eligibility.
When making a reservation for service, please keep in mind a local trip (within the same
servjce area) can take up to one hour. Trips from one service area to another can take
up to two hours.
Who is eligible to use CA T's Collier Area Paratransit program?
CAT is intended to serve a limjted group of people, specifically those sponsored under
the following:
. Americans with Disabilities Act (ADA): Those indivjduals who reside within % mjle
of an established bus route, but cannot use CA T'S regular fixed route service
because of a disability. The fare for this service is $2.00 for a one-way trip.
. Transportation Disadvantaged (TO): Includes qualifying individuals located in
areas where fixed route service is not available and who have no other means of
transportation. Transportation availability in the household may eliminate eligibjlity.
The fare for TD trips is on an income scale. The fare js $2.00, $3.00, $4.00, or
$6.00, per one-way trip.
. Medicaid: CAT provides trips for Medicaid eligible services for those persons who
cannot travel by fixed route and have no other means of transportation.
Transportatjon availability jn the household may eliminate eljgibility. Medjcaid
sponsored trips are subject to Medicajd verification. Medicaid requires a $1.00 fare,
or co-payment for a one-way trjp.
. Agencies: Includes people whose trips are funded under a negotiated agency
co ntra ct.
CAT's staff will determine the funding category appropriate for each customer. If you
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Agenda Item No. 1684
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have questions about your eligibility status, please call CAT's staff at 239-649-0228/
239-596-7777/1-800-392-1418
What groups make up CA T's staff?
. Collier Area Transit (CAT): Collier Area Transit (CAT) provides fixed route public
transportation throughout Collier County. Please see CAT bus schedule for further
information.
. A Transportation Disadvantaged Local Coordinating Board (TDLeB): The
TDLCS is established under Florida Statute to oversee the delivery of paratransit
services, resolve customer disputes and monitor quality of service.
. The Community Transportation Coordinator (CTC): CAT under direction from
Collier County, acts as the CTC for Collier County, coordinating and providing
many of the transportation needs for ADA, TO and Medicaid eligible customers.
. Private Contractors: These operators provide servjces under contract with CAT.
To explain the services offered to you by CAT, we have prepared the following RIDER
GUIDE to help plan your trips and to make your transportation run as smoothly as
possible. It is important that you take the time to read this guide completely to avoid
any mjsunderstandings about the services offered by the system.
OVERVIEW OF SERVICES
Although CAT serves all of Collier County, certain restrictions may apply to the trips
provided. These limitations may impact the times you can travel or the destjnations that
may be available to you.
SERVICE AREAS
Collier Area Paratransit program servjces the followjng areas:
Naples Service Area - City of Naples, North Naples, East Trails, Golden Gate Cjty.
Golden Gate Estates
Immokalee
What service is available for trips in between service areas?
Trips between service areas are very limited and it is important to check the times
of operation before you schedule your appointments. Please call the Reservation
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Agenda Item No. 1684
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Department to determine what times the vehicles operate between Service Areas.
DESTINATIONS
CAT through Collier Area Paratransit program provjdes specialjzed transportation
throughout Collier County. However, some travel limitatjons may exist based on the
category of each qualified applicant. It's important that each of our customers
understand the services available to them.
Where may I travel?
Dependjng on the program you are eljgible for, some service restrictions may apply as a
result of Federal or State regulations.
Customers who qualify for service under ADA may only schedule trips that begin and
end in the ADA Corrjdor. The corridor js an area within 3/4 of a mile on either side of a
fjxed bus route. While you may be certified to ride Collier Area Paratransjt program, all
destinations in Collier County may not be within the ADA corrjdor.
Collier Area Paratransjt c1jents who qualify under the Transportation Disadvantaged
program are those individuals located outside of the ADA corridor. These clients are
permjtted to schedule trips countywide.
Medicaid recipjents may travel only to those services qualjfied under their program of
coverage. This may jnclude out-of-county trips with prior approval.
People traveling under Agency sponsored trips are only authorized to take trjps as
arranged by the particular agency sponsoring the trip.
HOLIDAY SCHEDULES
The Transportation Disadvantaged Program does not operate on the following holidays:
New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day.
ELIGIBILITY
While some people might prefer to use Collier Area Paratransit rather than a fixed route
bus, this specialized service is designed to assist only those individuals who cannot
access CATs regular fixed route bus service because of a disability or when fixed route
service js not avajlable in your area and you have no other means of transportation. In
order to determine whether or not a person is best served with Collier Area Paratransit,
an eligibility process has been established.
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THE APPLICATION PROCESS
Any resident of Collier County may request an ELIGIBILITY APPLICATION from CAT
by calling one of the phone numbers printed on the front of this guide. The Eligibility
Application must be FILLED OUT COMPLETELY to be considered for transportation
services from CAT. If you need assistance completing your application CAT staff
members are available to help. The completed application will be reviewed by CAT and
a determination of eligibility will be made based on the information provided. A staff
interview or assessment may be required to complete the process.
The eligibility process can take up to twenty-one (21) days to complete. If you qualify
for Collier Area Paratransit, the scheduling of future trips is a quick and easy process.
VISITORS WITH DISABILITIES
CAT provides complementary paratransit service to individuals who travel to Collier
County and are eligible for services under the Amerjcans with Disabilities Act (ADA). If
these individuals have been certified as "ADA Paratransit eligible" by a public entity, that
certification will be honored for up to 21 days. If they have not been certified as eligible
by another public entity but claim that they are ADA Paratransit eligible, they are entitled
to "presumptjve eligjbility" for up to 21 days. If service is needed beyond this perjod,
individuals will be required to apply for eligibility in the area they are visiting.
RECERTIFICATION REQUIREMENTS
To ensure that we are able to provide the best possible service, CAT must maintain
current and accurate records. Therefore our customers are subject to recertification
every three (3) years (with the exception of temporary certifications).
TRAVEL ASSISTANCE
Many of our customers require assjstance during their travel. Whjle drivers are able to
provjde assistance to and from the vehicle, some customers require more personaljzed
care. This section of the Guide addresses customer's needs that extend beyond the
responsibility of the driver.
How old must someone be to use Collier Area Paratransit?
AGE REQUIREMENTS
Children under the age of 12 years MUST have an escort. Exceptions will be made on a
case by case basis for Children traveling without an escort. Under the age of Five years
and/or under the wejght of 50 Ibs. will be required to use a child restraint device. Due to
the cost of purchasing, maintaining and replacing the devices and for sanitary reasons
related to the transmittal of communicable diseases, these devjces must be provided by
77
Agenda Item No. 1684
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Page 94 of 117
the accompanyjng adult or escort.
What if I need an assistant to travel with me?
PERSONAL CARE ATTENDANTS
Children under the age of 12 and jndividuals requiring special assistance while en-route
must have an escort/personal care attendant (PCA). Exceptions must be approved by
the Superintendent of Paratransit Operations, on a case by case basis. The PCA must
be able to provide the necessary assistance to the passenger and will be transported
free.
Only one PCA may ride free of charge. In cases where it js not evident the indivjdual
needs an escort, medical documentation stating the reason an escort is needed will be
required. The PCA wjll be traveling with the passenger to assist with life-functions and
to facilitate travel. Although a PCA may travel wjth a customer, the driver still has a
responsibility to assist from door-to-door. Both the PCA and the rider must be picked up
and dropped off at the same address.
A PCA request must be approved on the initial application in order to be eligible to travel
with a rider. To be eligible for a PCA, a physician or other qualified professional must
jnclude this information on your applicatjon. The informatjon provided must state the
functional Iimitatjons that require you to have additional assistance. If your physical
status changes after the applicatjon is approved without a PCA being authorized, and
one is now required, a letter must be submitted from a physjcian or other qualified
professional stating that you now require a PCA.
When do we require a PCA or escort?
Agencjes who schedule trips for children under the age of six (6) wjll be responsjble for
providjng escorts or bus ajdes if a parent or guardian does not accompany the child. A
parent or guardian escorting an under-age child may not bring additional chjldren unless
the other chjldren have a scheduled reservation and will be receiving a service. Drivers
are available to assist passengers from the door of their pick-up location to the door of
their destination. However, we requjre that passengers needing additjonal attendance
upon reachjng their destination also travel with an escort.
COMPANIONS
One companjon may accompany an ADA eligjble rider. However, both must be picked
up and dropped off at the same address. Accompanying companions pay the same
fare as the eligible rider. When making a reservation, you must indicate a companjon is
traveling wjth you.
II RESERVING YOUR TRIP
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Due to the volume of customers served by Collier Area Paratransit service each day,
trips must be called in ahead of time to allow for proper scheduling.
Who do I call for service?
CONTACTING RESERVATIONS
You may request a trip by calling the Reservations Department using the telephone
numbers printed on the front of this guide.
Requests for NEXT DAY servjce must be called in by 2:00 p.m. on the day preceding
your trip. Same day service is not available.
Trips may also be booked up to two (2) weeks in advance by calling the reservation
department.
What do I do if the phone lines are busy?
Because of the number of trip requests we receive on a daily basis, our phone lines are
sometimes busy. When you call to make a reservatjon for service and hear a recording,
please stay on the line and the next available reservationist will be happy to assist you.
Please note that our busiest hours are from 8:00 am to 10:00 am and from 12:00 noon
to 2:00 pm. The best time to call during the week is between the hours of 10:00am and
12:00pm or after 2:00pm
What information willi need to provide when I call to make a reservation?
REQUIRED INFORMATION
When you call for an appointment please have the following information available:
. Pick up location - name, phone number, address including building and apartment
number, town or city and zip code.
. Destjnation
o Street address (jncluding: town or city & zip code)
o Phone Number
o Doctor's Name
o Office or Suite Number
o Name of Facility if applicable.
. Appointment Time and Return Time.
. Medicaid Number, jf applicable.
. Please inform the reservationist if you require a personal care attendant (PCA) on
your trip and specify whether the PCA is ambulatory or in a wheelchair.
. Also, please inform the reservationist of any additional travel requirements needed
to schedule your trip such as traveling with a service animal.
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. Return trip information - exact location and time (see section on return trips for
details ).
Always give the reservationist the time you need to be at your destination or the tjme of
your health care appointment. Since your vehicle will pick up several customers, trips
are scheduled based on your appointment time. There is a pick-up window that
requires passengers to be ready up to one (1) hour in advance of their scheduled
appojntment time. This means that if you have a 9:00 a.m. appointment you may be
picked up as early as 8:00 a.m.
If you are traveling from one service area to another, you should be ready for your trip
two (2) hours prior to your appointment.
What about scheduling my return trip?
RETURN TRIPS
When you schedule your transportation, you MUST also schedule your return trip.
Return trips that are not scheduled in advance will not be accepted.
Collier Area Paratransit will be better able to accommodate a change in your return trip
if we are notified promptly. Please contact Collier Area Paratransit as soon as possible
to inform us about a change to your trip. If you are not ready at your scheduled return
tjme you may have to wajt for a return ride to become available. Therefore it's important
to schedule your return trip late enough so that you are sure you will be ready when
your vehicle arrives.
When making your doctor's appointment, please jnform the physician's offjce that you
are riding on public transportation and that you need to be ready to return when the
vehicle arrives.
In most cases. you will be picked up at the same location YOU were dropped off. If
for some reason the pick-up location js different, be sure to tell the reservationjst
exactly where you will be waitina for your return trip. The driver will be aiven this
information and will be lookina for you at that location. Do not leave the area or
you could miss your ride.
Please be advised that the service window applies to all return trips. The service
window for the core Naples area is one hour. The service window for the Golden
Gate Estates Ilmmokalee area is 2 hours.
If you are ready for your return trip more than one (1) hour before it is scheduled, you
may contact Collier Area Paratransit to request an earljer pick-up. If you wait more than
one (1) hour after your scheduled pjck-up time, call one of the phone numbers on the
front of this gujde and a representative will assjst you. Calling withjn the pick-up window
will not expedite your trip.
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Agenda Item No. 1684
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Vehicles will only stop at pre-determined origin and destination points. Drivers will not
make additional stops except in an emergency.
SUBSCRIPTION SERVICE
A standing order or subscription service can be established when a customer regularly
travels to and from the same destination (three or more tjmes a week) at the same
times. You will save time by submjtting a standing order; however you must contact the
reservation department immediately if your plans change to avoid being charged with a
cancellation or a no-show.
When are the best times to ride on the system?
Collier Area Paratransit operates on the public roads and highways. Occasionally our
vehicles will run behind schedule during periods of peak demand such as specjal
events, during rush hour, or during inclement weather. Your trip will have fewer
problems if you avoid peak travel periods.
TAKING YOUR TRIP
FARE INFORMATION
Fares will depend upon your sponsorship or funding source. Your reservationist will tell
you the cost of your trjp when your reservation js made.
The driver will collect the fare from you when you board the vehicle. You must have the
exact chanae. Drivers do not carry money and will not make additional stops to get
change. Failure to pay the appropriate fare may jeopardize your transportatjon
eligibility.
Please do not tip the drivers.
What type of vehicle will pick me up?
DRIVERS AND VEHICLES
The Vehicles are designed to accommodate ambulatory, wheelchair and stretcher
customers. Please note: stretcher service is available for Medicajd customers only.
Drivers are not responsible for charging, connectjng or disconnectjng any equipment
used by a customer. Please ensure all equipment js functioning properly and
independently prior to starting your trip.
81
Agenda Item No. 1684
October 28, 2008
Page 98 of 117
To achieve the goals of shared-ride transportation, customers are expected to share
transportation with other customers. Customers may not request a specific
transportation provider. When you request service, you may be scheduled to ride with
any of our provjders.
Drivers are required to wear uniforms and picture identification badges. All vehicles are
plajnly marked with the name of the company jn a prominent location. (Community
Transportatjon and/or Collier Area Paratransjt)
We provjde door-to-door paratransit service. Our drivers are trained to help those who
require assjstance to and from the vehicle. We do not enter a person's home or a
person's room at a livina facilitv. In addition, we do not ao above the first floor of
a multi. familv residence. The customer must be waitjng on the ground floor jn the
lobby or at the main entrance.
Our vehicles are equipped to transport common wheelchairs (or scooters), however the
customer must have their own wheelchair. A common wheelchair is one that does
not exceed 30 inches in width and 48 inches in lenath (measured two inches
above the around) and does not weiah more than 600 pounds when occupied.
Wheelchair customers must be on the first floor with no more than one (1) step from the
entrance of the residence to ground level. If there is more than one (1) step to
negotiate, an accessjble ramp must be installed jn order to accommodate the customer.
In additjon, customers in wheelchairs must have an accessible boarding area on which
the lift can safely be deployed and the area leading up to the boarding area must be firm
to accommodate the approach to the wheelchair Ijft. Grass, gravel and soft sand are
not acceptable surfaces. WHEELCHAIRS MUST BE EQUIPPED WITH FOOT RESTS.
OXYGEN TRANSPORT
Travel with oxygen equipment is permitted providjng that it is self-admjnjstered and can
be safely stowed when the vehicle js en-route. Drjvers are not permitted to supply,
connect or disconnect oxygen.
PERSONAL BELONGINGS
Passenger property that can be carried by the passenger and/or the drjver in one trip
and can be safely stowed on the vehicle shall be allowed to be transported with the
passenger.
WILL CALL
82
Agenda Item No. 1684
October 28, 2008
Page 99 of 117
From time to time, a passenger may not be ready to make their return trip when the
service vehicle arrjves. If this happens, the passenger will be placed into "will call"
status. This means that you must contact our office when you are ready for your return
trip and you will be picked up as soon as a vehicle is available.
WHAT IF I DECIDE NOT TO TRAVEL AFTER MAKING AN APPOINTMENT?
I CANCEUATIONANDNQ..SHOW POLICY
Collier Area Paratransit program recognizes that occasionally situations will arise that
result in the passenger needing to cancel, or becomes unable to utilize a scheduled trip.
It is also recognized that frequent cancellation of trips, and / or no shows of scheduled
trips result in costly, and negative impacts to Collier Area Paratransit.
The Transportation Disadvantaged Local Coordinating Board approved a No Show I
Cancellation Policy to identify those who habitually cancel, or who are "no-show" for a
schedule trjp.
The goal of the Transportation Disadvantaged Local Coordinating Board is not to lose
passengers, or to punish the occasional passenger who mistakenly misses a schedule
trip. The goal is to educate the passengers of the policy to reduce the incjdences of
cancellatjons and / or no shows.
All scheduled reservations must be cancelled at least 24 hours prior to the reservation
date in order to avoid a penalty.
NOTICE OF VIOLATION OF NO-SHOW/LATE CANCELLATION POLICY
The first violation in a 3D-day period calls for a warning. Additional violations will result
in suspensjon of service. Passengers, sponsoring agencies, and the TDLCS will be
notified of each incident of suspension of service.
OFFENSES
Three missed trips in a 3D-day perjod constitutes a single offense. The passenger has
the option to appeal any action taken to enforce this policy.
For a complete copy of the cancellation/no show policy, please contact Collier Area
Paratransit.
II
RIGHTS AND RESPONSmILlTIES
The Florida Commission for the Transportation Disadvantaged has established the
83
Agenda Item No. 16B4
October 28, 2008
Page 100 of 117
following set of rights and responsibjljtjes for paratransit servjces such as Collier Area
Paratransit. Please remember that Collier Area Paratransjt acts as the CTC for Collier
County.
SAFETY:
Customers have the right to:
. Trips in air-condjtioned and heated vehicles;
. Safe, clean, properly equipped and smoke-free vehicles;
. Properly fastened seatbelts and/or mobility device tie-downs;
. Vehicle transfer points that are sheltered, secure and safe;
. A properly identifjed driver;
. Adequate seating, to jnclude ample space for service animals;
. Assistance jn maneuvering mobility devices up and down a maximum of one
step;
. Communjty Transportation Coordinator (CTC) policy on medical emergency
durjng transport.
Customers are responsible to:
. Be ready and waiting for the vehicle jn a safe location up to one (1) hour prior to
your scheduled appointment tjme;
. Keep seat belts and mobility device tje-downs secure untjl the vehicle stops;
. Remajn seated until the vehicle comes to a complete stop;
. Report any safety hazards;
. Keep wheelchajrs or other mobility ajds in good condjtion;
. Not tamper with or operate vehicle equipment;
. Address car-seat provision with the CTC;
. Make CTC aware of customer's physjcal and/or mental conditions prior to
transport; and
. Adhere to poljcy for violent and/or disruptjve behavior.
COURTESY:
Customers have the right to:
. Professional, courteous and properly trajned drivers;
. Assistance while getting in and out of the vehicle and to the seat; and
. Assjstance with as many packages as can be carrjed by the passenger and the
operator in one trip.
Customers are responsible to:
84
Agenda Item No. 1684
October 28,2008
Page 101 of 117
. Call in trip cancellations at 24 hours prior to the scheduled pick-up time to avojd
being marked a no-show;
. Inform CTC of all pertinent information regarding the trip;
. Present the correct fare;
. Be ready at the time of pick-up; and
. Ensure personal hygiene.
COMPLAINTS:
Customers have the right to:
. File complaints without fear of retaljation;
. Prompt investigations and effective resolutjons; and
. Current and complete program information.
Customers are responsible to:
. File complaints in a timely manner, provjding the CTC with pertinent information.
SERVICE:
Customers have the right to:
. Pick-ups within the established one (1) hour pick-up window (two hours for trips
between service areas);
. Expect the driver to wait up to five minutes;
. Toll-free accessibility to the CTC;
. Be delivered to an appointment on time;
. The GTC's policy on standing orders; and
. The CTC's policy on no-shows.
Customers are responsible to:
. Advise the reservatjonist of appointment times;
. Accept a shared-ride service;
. Schedule trip requests at least one day in advance; and
. Provide own wheelchair and/or escort.
What other responsibilities do I have as a passenger?
SAFETY
Passengers are responsible for observing safety rules including use of seat belts, not
standing when bus js in motion and waiting for driver to assist them on and off the bus.
85
Agenda Item No. 1684
October 28, 2008
Page 102 of 117
Florida State law has determined that all passengers on Paratransit vehjcles MUST
WEAR SEAT BELTS. A passenger who refuses to remain seated wjth the seat belt in
place will be denied service. If you have medical documentation stating that the use of
seat belts may be detrimental to your health, the seat belt regulation will be waived.
Please inform the reservationist of your situation when you schedule your first trip, you
will be required to provjde CAT with written documentation to have the seat belt
requjrement waived.
APPROPRIATE BEHAVIOR
Passengers may not eat, drjnk, smoke or spit on the bus. Passengers are responsible
for being consjderate of other passengers jn sharing rides, practicing good personal
hygiene and to refrain from excessive nojse, constantly changing seats, throwing
objects, fightjng, sticking heads or arms out the windows, lewd behavior and speech,
etc. This behavior will not be tolerated.
In accordance with Collier Area Paratransit Policy, servjce may be terminated due to
threats, violent or abusive treatment toward the provider or other passengers. Servjce
may be refused if a passenger engages in violent, seriously disruptive or jllegal conduct.
Seriously disruptive conduct does not jnclude behavior or appearance that only offends,
annoys, or jnconveniences other riders or employees.
When jt has been determined by the Superjntendent of Paratransit Operations that
suspension will be initiated, communication of the suspension of service will be made by
phone and/or mail to the Passenger or Parent/Guardian of Passenger with a copy to the
approprjate agency (if applicable).
MEDICAID PROGRAM
Trips are provided to Medicaid recjpients who have a valid Medjcaid recipient number
and will be receiving a covered service. Please note that transportation is not
authorized for all Medicaid programs. Please check with your case manager or a Collier
Area Paratransit staff member to verify your eligibility status.
Medicaid recjpients (with certain exceptjons) will be charged a co-payment for each
one-way trjp. This is a requirement of Florida Law. If you are riding under the Medjcaid
Program, you will be charged a co-payment unless the Reservationist tells you
otherwise.
Out of area (outside Collier County) trips are limited. Out of area trips must be
scheduled at least one (1) week jn advance. All out of area trips require medical
necessity verjfication from your doctor. This documentation must be faxed or mailed to
CAT before the trip can be scheduled. If the proper documentation js not recejved CAT
staff will not be able to schedule the trjp. Once the trip is scheduled it is advisable to
86
Agenda Item No. 1684
October 28, 2008
Page 103 of 117
call CAT after 3:00 p.m. the day before the trip to find out what time the vehjcle will pick
you up.
SHARE OF COST
Some Medicaid cljents are subject to meeting a "share of cost" obligation before the
cost of services is covered. Customers enrolled in the share of cost program may
reserve trips prior to meeting their requirement. However, provision of the trip depends
on your share of cost status on the day you will be traveling.
What if I'm not satisfied with the services provided?
II
CUSTOMER FEEDBACK
I
If you experience a problem with any aspect of the service, you may call or write to
Collier Area Paratransit Customer Service Department. To send your complaint in
writing, direct your correspondence to:
Collier Area Paratransit
CUSTOMER SERVICE DEPARTMENT
CAT Operations Center
8300 Radio Road
Naples, FL 34104
OR
CALL 239-649-0228/239-596-7777
Please include details such as time, date, location and a description of the problem you
experienced. This will help in determinjng the appropriate personnel to contact in order
to resolve any diffjculties you may have as quickly as possible.
If your complaint cannot be resolved, you may obtain information on the grievance
process by contacting the Superintendent of Paratransit Operations and requesting a
copy of our adopted Grjevance Procedure.
OR
You may call the Florida Commission for the Transportation Disadvantaged
Ombudsman Hot Line:
1-800-983-2435.
87
Agenda Item No. 1684
October 28, 2008
Page 104 of 117
Acknowledgement of Receipt Form
Collier Area Paratransit
The information provided in this guide is an important factor in helping you understand
your transportation options. We encourage you to read it completely and to contact the
Collier Area Paratransit staff if you have any questions regarding the informatjon
contained within this booklet.
It's important for Collier Area Paratransit staff to know that you have received this Rider
Gujde. Please sign you name below, detach this page, and return it to Colljer Area
Paratransit.
Customer Signature
Date
Printed Name
Collier Area Paratransit strives to provide the highest level of quality service.
We appreciate and welcome suggestions, and comments from the community.
Thank you.
88
Agenda Item No. 1684
October 28,2008
Page 105 of 117
89
Appendix C
Vehicle Inventory and
Five Year Replacement Schedule
90
Agenda Item No. 1684
October 28, 2008
Page 106 of 117
Agenda Item No. 16B4
October 28, 2008
Page 107 of 117
Equipment List for DepartmenUCost Center 138337
Equip #
Cost
O t A License
ae cq #
Color
Year
Model
Latest SkedDate
Mileage
Make
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; ~19800,:
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,.; ;-.- ',~ ''I'; :;::/.'~'~-: ,,:',',''': '.~~j;;'l"ri.,:;!~~,:-,t;;r:,:. -'_~~':v,::"':':':':l.'!';'t\'i;::::' :'~~:;"~~r~:,,",:~';:;;~ ~/'~':".:'::~q~~'
...~,}.$s8:~~1.00. 08/0~/~00~ .216~03i. .V\Ih'
",' "';';'...:'.' ,:7;::;1;,;,~'"~';: ;;~:i:;;:~\:/:";.";:\-,~.{:""J;\<i'';'\,~\ :.:; :}M:ii,-;.:~~'i:!,}"':,;',~,'l.~~.~' ~\.V),<:;ll'l,1?,~E':;~:,;,;" ~i.f.w,:J.;::.~,
~ $59,083.40 01/19/2004 221060 White/Blue 2003 FORD
E450
157891
NONE
'-!;>~'.~::'-y;~:;t::'i':f!''J:~'~;:: :.:'< t '::}'\~S'_0~:,:':';":""'')'t;.''i'~'', :,-'~,(i\ -~-'r-~"'ir~t:':: .
. $44 050:S002i05f2004 :219709' .
,,'.: ~it.:'h:;r::i:;',:~~\;~:{~,;;>; ~J:jdtT~;~\i';ii~;;'j:,\ 'b~;:i\{J'':: I :i;;r:~z~~;Ji~J.{:
!,;'I!p.~;~~~,';f'f\<:;~ ~.,
;223333
!ii~h;I~;:li~';'i.:.z,;'0:-';
042812 $44,050.80 02/05/2004 219710 White
2003 FORD
E350 VAN 194245 06/16/2008
;:';;,',~,:,,;,:,-;':;;,
'7~_~<!,!*!;'~I;:",:'7;\. :
: 214713
:e . -:, ",';',1' 1",'''', :;'r:~:' - " ',,' 'f'. -,<,Ii"'. tVl(~1'_ ,:,'!':',' '.
>$44,tt'st.tlIO "'02/05/2004', ~219l1":,::
"..,,"' ,.-,-."
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'-;"":;'~<-_;,:;~::~:~>;,',,;<i ~~'::
042814 $44,050.80 02/05/2004 219712 White
2003 FORD
E350 VAN 212732
NONE
':';~ :'\/::':~~~: -O"'::':~J:~~,;;:;:; .:"':,"y-::.....:.~_~~"<'>'.(_.:::, ~ . , ':/"(', :i,>':i'?'~':'~\ -_, " ", ,,,,,_ _" ____
.. .050380;: $57,002.00.03/04/2005225629
,',,~;..,t-, ; .L,.;,;;"_,;;~.L;':-\ \'",,'" >"#,.1 ,'.'_, _ ,,'. _ ';'';i;'4'~i;~-,;'j'rl'': ',:,t '.,~~:i;,C,:,:'_:. 'r. ;.,,:';;;;(,- \-;,,,1-
':.-,:c\j( ,;:~';;,~
;~20830
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llillI
$0.00 09/19/2005 DEPT
~'-,-;:;:JJ;;";\'i;""- ,
2005 COLLIER
COUNTY
NONE
~~~,~1'~.~3J'~/2~/2~06 :2~,~<~: .~~~ 0i;:.' ::~~~~ :s;~~E~~~t~;~r~t~~~~! ~;1;~~rr;1
060053 $80,253.00 01/20/2006 218432 White
" -, .- -', ',", ,-"",'''-'
06005. ~...; '.$8...,~..,.5.5,.'.5, ',8. '.8 O~./2,.,5/~906
, ~ ' ,^ - . . .' '.; ','i~:'i;--".,~,.",
060058 $80,426.70 01/25/2006 218429 White
2006 CHEVROLET GLAVAL
BUS
109184
NONE
';0~6. ,C~:EV.~OL~~~h~Y:~7E ;!:~;;~~i.
2006 CHEVROLET GLAVAL
BUS
113973 06/23/2008
;;.~:.;__.::~;.,-"d
'~~~~RC;[~T GLAVA.C:. :1047~3 :D;;;~;;O~~
.' ~U~t,,:...~..~ :.Ci,.::r....:'. ' .,.,':;.,,,.__,........
CC2-066 $54,860.00 01/04/2007 TA6588 White
,--... - ."", '-, .,'- ""'''''''--'
" --" -' ." ~'- - -- ','--" - '-, - " ",;" ,,",
CC2"123. $59,958.00 02/21/2007 TA7635
,'; ';,,, .. ~', ,.;,-,'!".,".; ".,,'
CC2-207 $64,090.00 07/17/2007 TA9314 White
.""'''''- ",,,......
$81,358.00 10/11/2007 220294 White.
CC2-255 $81,358.00 10/11/2007 220293 White
2005 FORD
E350
CUTAWAY
63198
NONE
ESS ':r::',,':~;"
2006. CHEVRO~ET EXPR,,:,/ . 2.7.".9,....0.,.3..
." ,:," .. '.:'.'. ";',,;',;,:.":' .3500 ::;!'.,;.: c::
2007 CHEVROLET EXPRESS 46804
3500
NONE
," ".. "..;:.." GLAVAL";". .. -- .
.2007 CHEVROLET BUS"'" ',. 23353.:..".. NONE
",::~.,;:.; ~",: ( : ','-.- ~.- -: ':;' :', :-"~':;:^,,:~:-- ':' .. -',--:,,:: V"", ,"
2007 CHEVROLET GLAVAL
BUS
33903
NONE
$87,258.00 02/18/2008 '220299
GLAVAL.. 10265 . . . NONE
.,.~.~~:;:. ".,., .
CC2-335 $87,258.00 02/18/2008 220298 White
2007 CHEVROLET GLAVAL
BUS
12977
NONE
..'.'. ...... GLAVAL:
CC2-336' $87,258.00 02/1.8/2008 220297 White .' . . '. ,~~07 C~~YRO~ET BUS,lS:'.'
CC2-361 $64,090.00 OS/20/2008 Temp White
2007 CHEVROLET EXPRESS
3500
1930
NONE
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93
Agenda Item No, 1684
October 28, 2008
Page 110 of 117
Appendix D
Collier Area Transit System Safety Program Plan Certification
94
Agenda Item No. 1684
October 28,2008
Page 111 of 117
ca
'~'''l~ ;.'1 "P', ""-~11" I,'l,;,d 1 <'l~;h." II,' 'I;"!.:; I"
BUS TRANSIT SYSTEM
ANNUAL SAFETY CERTIFICATION
DATE: Wednesday, October 22, 2008
NAME: Collier Area Transit
ADDRESS: 2901 County Barn Road, Naples, FL 34112
IN ACCORDANCE WITH FLORIDA STATUTE 341.061, THE BUS TRANSIT SYSTEM
NAMED ABOVE HEREBY CERTIFIES TO THE FOLLOWING:
1) The adoption of a System Safety Program Plan (SSPP) pursuant to Florida
Department of Transportation safety standards set forth in Rule Chapter 14-90,
Florida Administrative Code. This program will include the required Security Program
Plan to be in place by July 2006. Collier Area Transit has the required Security Program
Plan in place.
2) Compliance with adopted safety standards in the SSPP.
3) Performance of annual safety inspections on all operational buses in accordance
with Rule 14-90.009.
Signature:Elizabeth Suchsland
Name: Elizabeth Suchsland.
Title: General Mana2er, Collier Area Transit
Name and Address of entity(ies) which (have) performed safety inspections:
Carrier Safety Inspector
1. McDonald Transit Management Inc. Collier County Fleet Services, Naples
I agree to adopt Collier Area Transit's above referenced SSPP, or I have developed and adopted a
System Safety Program Plan and Security Program in accordance with Florida Rule Chapter 14-
90.
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Appendix E
Collier County Local Coordinating Board
Grievance Procedures
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Agenda Item No. 1684
Collier Area paraTransit
Grievance / Appeal Policy /
Collier County Government's Transportation Department is the Community Transportation
Coordinator for Collier County. Collier County's Alternative Modes of Transportation
Department has directed that Collier Area Transit's Transportation Disadvantaged Program
handle the responsibilities as the Community Transportation Coordinator for Collier County
citizens.
Under Collier Area paraTransit the following programs are managed:
ADA - Americans with Disabilities Act
People who reside within % miles of a CAT bus route, have transportation that falls
within CAT service schedule, but cannot access the bus system due to a disability.
Transportation Disadvantaged (TD)
People who reside in areas where the CAT bus routes are not available, and who have no
other means of transportation.
Medicaid
Medicaid eligible people who cannot travel by the CAT bus routes, and have no other
means of transportation.
Agency Sponsored
Includes those people whose trips are funded under a negotiated agency contract.
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As part of Collier Area paraTransit we determine program eligibility, provide management for
the provision of service, and administer the Transportation Disadvantaged Local Coordinating
Board's No Show / Cancellation Policy.
If you are not satisfied and / or disagree with a decision such as eligibility for a program, have a
complaint on service delivery, or you disagree with a no-show / cancellation violation, you have
an option filing a grievance or to request an appeal.
The process to file a grievance, or to request appeals are as follows:
STEP ONE:
Contact the Superintendent of Paratransit. The Superintendent of Paratransit will investigate
your concern and provide a response.
Superintendent of Paratransit
Collier Area paraTransit
8300 Radio Road
Naples, FL 34104
Telephone: 239-649-0228/239-596-7777
Fax: 239-592-5763
STEP TWO:
Contact the General Manager of Collier Area Transit. The General Manager will review your
case and provide you a written response.
General Manager
Collier Area paraTransit
8300 Radio Road
Naples, FL 34104
Telephone: 239-596-7777
Fax: 239-592-5763
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STEP THREE:
Contact the Collier County Transportation Department's Public Transportation Coordinator /
Senior Planner.
Public Transportation Coordinator / Senior Planner
Collier County Transportation Department
2885 Horseshoe Drive South
Naples, Florida 34104
Phone: 239.252.8192 (Front Desk)
FAX: 239.252.5899 (Main Fax)
E-Mail: AltTransModes@colliergov.net
STEP FOUR:
Contact the Collier County Alternative Modes of Transportation Director,
Alternative Modes of Transportation Director
Collier County Transportation Department
2885 Horseshoe Drive South
Naples, Florida 34104
Phone: 239.252.8192 (Front Desk)
FAX: 239.252.5899 (Main Fax)
E-Mail: AltTransModes@colliergov.net
tt......................................tt
You may call the Florida Commission for the Transportation Disadvantaged Ombudsman Hot
Line: 1-800-983-2435.
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Appendix F
CTD Quality Assurance and Program Evaluation Review
Executive Summary
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EXECUTIVE SUMMARY FOR THE
CTD QUALITY ASSURANCE AND PROGRAM EVALUATION
CTC REVIEW REPORT OF
COLLIER COUNTY
Period Covered: Julv 1, 2006 to June 30, 2007
As part of the Commjssion's oversight and monitoring activities, the Quality Assurance
and Program Evaluation (QAPE) section conducted a triennial review of Collier Area
Transit, the Community Transportation Coordinator (CTC) of Collier County. This report
will be part of a review to inform the Commission, member agencies, and the
Legislature of each coordinator's service in their local community.
The review included a series of jnterviews with the CTC staff and a review of the
system's records. The QAPE surveyed riders and the operators of service and included
in the review. Further, the QAPE evaluated the system based on compliance with
Chapter 427, F.S.; Rule 41-2, F.A.C.; Commission Standards; Local Standards; and
ADA Requirements.
A County entity, Collier Area Transit operates a complete brokerage system to
coordinate transportation for the disadvantaged citizens in Collier County.
Collier Area Transit is doing a good job of completing the tasks outlined in their contract
wjth the Commission. During the review, the QAPE made the following
recommendations due to:
)io- Update the standard in the TDSP for the local toll free number to be posted in
vehicles did not state that the TD Helpline would be posted.
)io- Ensure that all vehicles are equipped with brake interlock system.
The CTC should provide a status report to the Commission by December 26, 2007,
which will address the implementation of the recommendations.
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