Agenda 11/13/2018 Item #11D11/13/2018
EXECUTIVE SUMMARY
Recommendation to review the history of the anonymous complaint policy and support the practice
limiting the acceptance of anonymous complaints for Code Enforcement and Domestic Animal
Services code complaints.
OBJECTIVE: For the Board of County Commissioners (Board) to support the ongoing Code
Enforcement Division’s Anonymous Complaints and General Patrol Strategy process that was adopted in
2013. That recommended limiting the acceptance of anonymous complaints for Code Enforcement and
Domestic Animal Services code violations.
CONSIDERATIONS: On Tuesday September 11, 2018, under item 15 communications, the Board
discussed the current policy related to how we process anonymous complaints and directed the County
Manager to bring back the item for discussion on the regular agenda. In early 2013, the Board also
discussed the anonymous complaint policy several times and ultimately approved the current standard of
practice for the processing of anonymous complaints. The Growth Management Department’s Code
Enforcement Division has established a standard operating procedure for anonymous complaints and
general patrolling according to the current policy. The procedure provides for anonymous complaints
when there is a potential health, safety or welfare concern.
Growth Management Department’s Code Enforcement Division does not process anonymous complaints
unless it is a health, safety or welfare concern. Otherwise, a name and phone number is required before a
code case can be opened to address a complaint. Alternatively, Commissioners offered constituents the
ability to work through their office, if fear of retribution was anticipated. In response to this directive, the
Code Enforcement Division receives clients’ concerns, who wish to remain anonymous, through the
AIMS process from the Commissioner’s Office. Upon receipt of an AIMS issue, a code case is opened
under the Commissioner’s Office. The issue is then reviewed, addressed, and if a violation is determined,
resolved for the client.
Code Enforcement Officers do self-initiate cases, when a clear health, safety, and welfare related code
violation is observed (i.e. grass over 18” with potential infestation, outside possible wind-borne
material/including excessive litter, signage, visible sewage, pool without protective barrier, dangerous
junk vehicles, dilapidated structure, broken drain pipes, occupied structure with structural damage or no
water or electricity, green pools.) The complaints concerning health, safety and welfare issues are
reviewed by a Director or above, before a case can be opened and investigated.
The Code Enforcement Division maintains a robust, proactive strategy with respect to investigators
patrolling their districts. They provide door hangers, onsite communications, and pamphlets relating to
the most common violations. A courtesy notice may be issued. If so, this allows the violator ample time
to achieve voluntary compliance working with Code Enforcement personnel. We also, proactively remove
signs (i.e., snipe signs, garage sale signs, flutter signs and any other signs that may occupy the right -of-
way, when possible, we identify the owner(s) and notify for voluntary compliance and educational
purposes.) We continue to reach out to the Associations (i.e., Golden Gate City, The Estates, North
Naples, East Naples, and Immokalee), who assist in Blight prevention. The Division has doubled its
efforts in community outreach relating to community cleanups, educational training, community task
force meetings, and volunteerism.
FISCAL IMPACT: There is no fiscal impact associated with this action.
GROWTH MANAGEMENT IMPACT: There is no growth management impact associated with this
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action.
LEGAL CONSIDERATIONS: This item has been reviewed by the County Attorney, is approved as to
form and legality, and requires majority vote for approval. Whether the Board wishes to continue the
current policy or amend the policy to allow for anonymous complaints is a pure policy decision of the
Board. -JAK
RECOMMENDATION: To support the ongoing Code Enforcement Division’s Anonymous
Complaints and General Patrol Strategy procedures being applied consistent with BCC policy adopted in
2013.
Prepared by: Michael Ossorio, Director, Code Enforcement Division
ATTACHMENT(S)
1. Anonymous Complaints Executive Summary March 12 2013 (PDF)
2. Board Minutes Jan 22 2013 (PDF)
3. Board Minutes March 12 2013 (PDF)
4. Board Minutes April 23 2013 (PDF)
5. Case Intake Flowsheet (PDF)
6. Case Intake SOP (PDF)
7. Investigative Casework SOP rvsd 0818 (PDF)
8. Our Community PP (PDF)
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COLLIER COUNTY
Board of County Commissioners
Item Number: 11.D
Doc ID: 7093
Item Summary: Recommendation to review the history of the anonymous complaint policy and
support the practice limiting the acceptance of anonymous complaints for Code Enforcement and
Domestic Animal Services code complaints. (Michael Ossorio, Director, Code Enforcement Division)
Meeting Date: 11/13/2018
Prepared by:
Title: Manager - Code Enforcement Operations – Code Enforcement
Name: Marlene Serrano
10/19/2018 9:09 AM
Submitted by:
Title: Division Director - Code Enforcement – Code Enforcement
Name: Michael Ossorio
10/19/2018 9:09 AM
Approved By:
Review:
Code Enforcement Michael Ossorio Additional Reviewer Completed 10/19/2018 9:27 AM
Growth Management Department Judy Puig Level 1 Reviewer Completed 10/19/2018 9:40 AM
Growth Management Department Marlene Serrano Deputy Department Head Review Skipped 10/19/2018 9:09 AM
Growth Management Department Jeanne Marcella Department Head Review Completed 10/19/2018 3:33 PM
County Attorney's Office Marlene Serrano Level 2 Attorney Review Skipped 10/22/2018 9:32 AM
County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 10/22/2018 10:39 AM
Office of Management and Budget Valerie Fleming Level 3 OMB Gatekeeper Review Completed 10/22/2018 11:27 AM
Budget and Management Office Mark Isackson Additional Reviewer Completed 10/22/2018 1:09 PM
County Attorney's Office Emily Pepin CAO Preview Completed 10/22/2018 2:59 PM
County Manager's Office Leo E. Ochs Level 4 County Manager Review Completed 11/07/2018 9:13 AM
Board of County Commissioners MaryJo Brock Meeting Pending 11/13/2018 9:00 AM
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11.D.1
Packet Pg. 436 Attachment: Anonymous Complaints Executive Summary March 12 2013 (7093 : Patrol Strategy process)
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Packet Pg. 437 Attachment: Anonymous Complaints Executive Summary March 12 2013 (7093 : Patrol Strategy process)
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Packet Pg. 438 Attachment: Board Minutes Jan 22 2013 (7093 : Patrol Strategy process)
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Packet Pg. 439 Attachment: Board Minutes Jan 22 2013 (7093 : Patrol Strategy process)
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Packet Pg. 440 Attachment: Board Minutes Jan 22 2013 (7093 : Patrol Strategy process)
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Packet Pg. 441 Attachment: Board Minutes Jan 22 2013 (7093 : Patrol Strategy process)
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Packet Pg. 442 Attachment: Board Minutes March 12 2013 (7093 : Patrol Strategy process)
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Packet Pg. 443 Attachment: Board Minutes March 12 2013 (7093 : Patrol Strategy process)
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Packet Pg. 444 Attachment: Board Minutes March 12 2013 (7093 : Patrol Strategy process)
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Packet Pg. 445 Attachment: Board Minutes March 12 2013 (7093 : Patrol Strategy process)
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Packet Pg. 446 Attachment: Board Minutes March 12 2013 (7093 : Patrol Strategy process)
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Packet Pg. 447 Attachment: Board Minutes April 23 2013 (7093 : Patrol Strategy process)
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Packet Pg. 448 Attachment: Board Minutes April 23 2013 (7093 : Patrol Strategy process)
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Packet Pg. 449 Attachment: Board Minutes April 23 2013 (7093 : Patrol Strategy process)
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Packet Pg. 450 Attachment: Board Minutes April 23 2013 (7093 : Patrol Strategy process)
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Packet Pg. 451 Attachment: Board Minutes April 23 2013 (7093 : Patrol Strategy process)
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Packet Pg. 452 Attachment: Board Minutes April 23 2013 (7093 : Patrol Strategy process)
11.D.5
Packet Pg. 453 Attachment: Case Intake Flowsheet (7093 : Patrol Strategy process)
Process Name:
Anonymous Complaints and General Patrol Strategy
Prepared by: Michael Ossorio, Director
Collier County Government
Code Enforcement Division
Standard Operating Procedures
11.D.6
Packet Pg. 454 Attachment: Case Intake SOP (7093 : Patrol Strategy process)
Page 2 of 4
Process: Anonymous Complaints and General Patrol Strategy
Last Revised: May 2017
1. OVERVIEW OF PROCESS AND PURPOSE
Pursuant to the Board’s directive of March 12, 2013, clients are advised that the Code
Enforcement Division does not process anonymous complaints, unless it is a catastrophic health,
safety or welfare concern. Otherwise, a name and phone number is required before a code case
can be opened to address a complaint.
In response to this directive, the Code Enforcement Division receives clients’ concerns, who
wish to remain anonymous, through the AIMS process from the Commissioner’s Office. Upon
receipt of an AIMS issue, a code case is opened under the Commissioner’s Office. The issue is
then reviewed, addressed, and if a violation is determined, resolved for the client.
2. PROCESS
• If the constituent wishes to remain anonymous, and the Customer Service Specialist
(CSS) is unsure if the alleged violation rises to the level of a catastrophic health or safety
issue, the CSS shall forward the information to the Director, Operations Manager, or the
Investigations Manager who will decide on whether to open the initial case or complete
an educational training stop (i.e. door hangers, educational pamphlets for voluntary
compliance).
• If a case is already open for the complaint, the CSS will open a new case and note the
original case number in the detailed description section of the code case in Cityview.
• If it’s a new case, the CSS will open it in Cityview. On the Case General front page, the
CSS will enter the case type, the investigator, case origin, detailed description, and
location comments. In the Case Activity Folder, the CSS will complete the “Enter initial
Case Information” activity. They will also open a “CE Staff Review” activity, put the
complainant information in it, and close it.
• If the CSS determines that there is a possibility of a potential catastrophic health or safety
issue, CSS will enter “Health and Safety” on the Detail Description and this may be taken
anonymously and that could be done through phone, email, website, or walk in.
• Examples of serious health and safety or catastrophic issues would be:
o Grass over 18” with potential infestation
o Outside possible wind-borne material/including excessive litter
o Signage
o Visible sewage
o Pool without protective barrier
o Dangerous junk vehicles
o Dilapidated structure
o Broken Drain pipes
o Occupied structure with structural damage
o Occupied structure with no water or electricity
o Green Pools
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Packet Pg. 455 Attachment: Case Intake SOP (7093 : Patrol Strategy process)
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Process: Anonymous Complaints and General Patrol Strategy
Last Revised: May 2017
• If the complaint is the responsibility of another department the CSS will open a new case
in Cityview, change jurisdiction to the applicable department, and change “Case
Disposition” to referral. On the “Detailed Description” the CSS will enter the department
information that the case was referred to. In “Code Activities” the CSS will change the
“Enter Initial Case Information” to “Verify Conditions and Close Case” and close the
case. The CSS will then email the information to the correct department.
• Property maintenance violations that occur on the outside of structures and are visible
from a legal vantage point will be assigned by the CSS to the investigator assigned to the
area where the alleged violation occurs. Property Maintenance Investigators will address
the more complicated violations including anything that needs an entry consent form,
multifamily units, mold, bugs, and commercial properties.
• If no investigator is assigned to a specific area, the case will be assigned to the District
Supervisor.
3. PROACTIVE ENFORCEMENT OF WELFARE/BLIGHT CODE VIOLATIONS
• In keeping with the Board policy, Code Investigators may open cases based on field
observations. The types of violations to be addressed in this manner are of the “common
type” listed below. These types of violations are normally associated with neighborhood
welfare and blight conditions. Violations of these types shall be visible from a legal vantage
point and the initial inspection shall be with minimal research required. Violations that are
not blight issues (i.e. PUD, environmental issues, land clearing, building permits inquiries,
etc.) and/or require extensive research will not be opened. An employee working for the
County Manager’s Agency (CMA) wishes to file a complaint in the course of his/her duties
or responsibilities, the Division Director shall be notified and if the Director deems health,
safety, and welfare to the community, a complaint can be generated and investigated with
the Code Enforcement Division.
• The types of common violations to be addressed include, but are not limited to:
o Unlicensed/dangerous inoperable vehicles
o Commercial vehicles in the right-of-way causing sight concerns
o Recreational vehicles in the right-of-way causing sight concerns
o Parking on the grass and in the right-of-way
o Weeds
o Litter potentially causing wind-blown debris
o Illegal outside storage potentially causing wind-blown debris
o Severe property maintenance issues- causing wind-blown debris
o Signs in the right-of-way (will be removed immediately)
• Once a Code Investigator has determined a common violation exists, a code case will be
opened. In keeping with our educational approach, Investigators will contact the property
owner and advise them about the ordinance and how to comply. If the property owner
hasn’t complied within seven (7) days of the investigator’s initial contact, an official
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Packet Pg. 456 Attachment: Case Intake SOP (7093 : Patrol Strategy process)
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Process: Anonymous Complaints and General Patrol Strategy
Last Revised: May 2017
notice of violation will be issued. The case will then be worked according to the
guidelines of Florida Statute 162.
4. GOALS/MISSION
Our Code Enforcement Division goals will continue to protect the health, safety and welfare of
Collier County residents and visitors through education, cooperation, and voluntary compliance.
Core principals
• Protect property owners’ investments by preventing blight
• Promote the public health, safety, and welfare through education
• Enhance and maintain the quality of life in our neighborhoods
• Perform community outreach
• Work professionally and courteously with internal and external customers
11.D.6
Packet Pg. 457 Attachment: Case Intake SOP (7093 : Patrol Strategy process)
Process Name:
Investigative Casework
Policy and Procedures
Prepared by: Michael Ossorio, Director
Collier County Government
Code Enforcement Division
Standard Operating Procedures
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Packet Pg. 458 Attachment: Investigative Casework SOP rvsd 0818 (7093 : Patrol Strategy process)
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Process: Investigative Casework
Last Revised: August 2018
1. OVERVIEW OF PROCESS AND PURPOSE
This policy is to ensure that all Code cases are handled in a timely manner consistent with
this and other division policies. This policy will be used as a tool in the evaluation
process. Adherence of this policy, or lack of, will be used to determine certain Core
Value and Focus Area scores in evaluations.
2. PROCESS
General Casework Policy
• Activity To Do List
Every work day, every investigator will check “all my activities” in the activities folder
in Cityview. This will help ensure that all their cases remain up-to-date. Every work day,
the Investigative Manager and Investigative Supervisors will check the “all Code
Enforcement activities not completed” section in the activities folder to ensure their team
is staying up-to-date on their cases. The Investigative Manager will also correct
unassigned cases.
• Verify Complainant
With a few exceptions, all cases that are generated by complaints need to have the
complainant’s name and phone number added to the case. Investigators must verify that it
is a legitimate complainant through a phone call or site visit. This step in case management
should be done the day the complaint comes in, or at the latest the following business day.
At least two attempts should be made to contact the complainant. If no response is received
within three days of the initial verification attempt, it should be noted and the verify
complaint activity closed by selecting “unverified” which will lead to case closure. If the
complainant does respond, the investigator will close out the verify complaint activity by
selecting “verified” which will lead to the activity “initial Inspection”. If the complaint is
about a health and safety issue that is covered under the Field Observation Section later in
this policy, and the complainant does not respond, the investigator will select the “not
required” option in the verify complainant drop down. This will also le ad to the initial
inspection activity.
• Initial Inspection
The initial inspection activity is only used for the initial site visit to the property with the
alleged violation. This activity should be completed within 48 hours, or by the next
business day from when it was created. Initial inspection activities should not be used for
research, meetings, or phone calls. There is an activity for each of these in Cityview.
Depending on whether a violation was found or not will determine what drop down will be
used in the initial inspection activity. Along with nuisance abatement rechecks, Initial
inspections are a top priority when organizing your daily work.
• Determinations
After witnessing a violation and conducting research, some cases may need to have a
determination of violation by another County entity before an official notice can be issued.
These usually include more complicated violations such as permitting, zoning,
environmental, site drainage, right-of-way, etc. For most determinations, the investigator
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Process: Investigative Casework
Last Revised: August 2018
and supervisor will fill out a determination checklist and present or forward it to the
appropriate individual (permitting to the Building Official, zoning to the Zoning Manager,
etc.). In some cases an email asking for a response is sufficient. If the response is that it’s
not a violation, the response will be added to the case and the case will be closed
referencing that response. If the response states it is a violation, it will be added to the case
and a notice will be issued to the violator.
• Notices
Once a violation is established regarding an issue that is not a health and safety concern,
and can be taken care of within two weeks, a verbal two week (or less) warning can be
given. If the violation has not been abated within the two weeks, an official Notice of
Violation (NOV) will be issued to the appropriate person. On all other violations, no verbal
will be given, and an official Notice of Violation (NOV) will be issued to the appropriate
person. The amount of compliance time given on an NOV will vary according to numerous
factors, however it can be no more than thirty days. If possible when issuing an NOV,
personal service should be attempted at least two times before posting and mailing. Phone
calls should be made to set up a meeting where personal service can be obtained. Site visit
attempts should be made at different times of the day, and weekend investigators should
be asked to serve on the weekend.
• Compliance for First Time Violations
If compliance is not obtained by the official compliance date on the NOV, and no
reasonable effort has been made to abate the violation, the investigator will prepare the
case to go to the appropriate Hearing venue. If there are no health and safety concerns, and
the investigator and supervisor feel that there has been a reasonable effort to abate the
violation, compliance extensions can be given. When these compliance efforts cease to
move forward, the investigator will prepare the case to go to the appropriate Hearing venue.
• Repeat and Recurring Violations
If the investigator finds that the new violation is a recurring violation with the same
property owner, an NOV will be issued immediately with minimal compliance time. If the
violation is not abated within the compliance time, the case will be prepared for a Hearing.
To assure that it will be a repeat violation in the future, the case will be brought to the
Hearing, even if the violation is abated prior to the Hearing. If the violation is a repeat
violation with the same property owner, an NOV will be issued immediately, with no
compliance time, notifying the property owner that there is a repeat violation. The case will
be brought to a Hearing even if the violation is abated prior to the Hearing.
• 45 Day Case Report
The Investigative Supervisors will prepare a 45 day case report and update it every month.
They will then meet with the Investigative Manager every month to discuss. Comments
will be added to cases that need attention regarding how to proceed on them. The supervisor
will then go over the individual reports with their investigators. Investigators are expected
to follow the instructions given them on problem cases by the time the next 45 day case
report is run.
• 10 Day Case Report
The Director and/or the Investigation Manager shall review 10 day case report detailing
the initial investigations monthly. If this review finds discrepancies from the 10 day case
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Process: Investigative Casework
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report, a more detail report will be reviewed including time activities, case initial details,
and daily logs and GPS maps to ensure that the Investigators are being productive in the
field and providing the best customer service possible.
The Director shall determine the level of discrepancies. There are three (3) categories of
discrepancies:
Level 1 – shall be treated as a coaching moment between the Supervisor and the
Investigator.
Level 2 – shall be with all Supervisors and the Manager of Investigations to conduct
a peer review with the Investigator, and shall be limited to record of conversation and/or
Supervisor log and possible low level Behavior Modification Plan (BAP) or Personal
Action Plan (PAP).
Level 3 – shall be treated as a Director level conversation with the Investigator and
shall be forwarded to Human Resources for review.
Nothing in this 10 day review shall limit the Management Team in conducting any research
reviewing daily logs, GPS maps, any other reports if there is suspicion or concern of lack
of productivity, lack of customer service, and/or any case work activities of concern.
• Patrol Cases
Every Area Investigator is expected to open certain observable code cases in their area.
These include:
o Grass/weeds over 18 inches.
o Litter/outside storage that includes possible windborne material.
o Signage.
o Visible sewage.
o Pool without required protective barrier.
o Dangerous junk vehicles.
o Dilapidated/dangerous structures.
o Broken Right-of-way drain pipes.
o Occupied structure with structural damage or no water and/or electricity.
o Green pools.
Area investigators are expected to patrol their area on a daily basis and average at least one
patrol case per day for the year, however more are strongly encouraged. These types of
violations should be addressed by the investigator before a community member has to make
the complaint.
If there is any question a particular violation is acceptable to open a code case on, the
investigator will consult with their supervisor.
• Case Details
Code case details are very important because you never know who might read them.
Reports entered into Cityview are expected to be concise, coherent, and have correct
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grammar, punctuation and spelling. The reports are to be written so anyone can read it and
understand it. Enter just the code facts and do not put in unnecessary details regarding a
person’s emotional state. Do not duplicate reports into Cityview activities. Correct
Cityview activities are to be used for the corresponding case actions.
Examples:
Action Cityview Activity
Phone call CE Phone Call
Meeting CE Meeting
Research CE Research
Initial Site Visit Initial Inspection
Follow-up Site Visit Re-inspection
Miscellaneous Info CE Staff Review
• Thank You Door Hangers
When possible, investigators are to use these when the violation(s) is abated and the case
is closed. The card will be filled out and hung on the door where the violation occurred.
The investigator will also take a picture of the hanging card and attach it to the code case.
Supervisors will make sure that investigators are following this requirement. On cases
where this requirement is possible, supervisors will not close them until it is done.
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Packet Pg. 462 Attachment: Investigative Casework SOP rvsd 0818 (7093 : Patrol Strategy process)
Our Community
11.D.8
Packet Pg. 463 Attachment: Our Community PP (7093 : Patrol Strategy process)
Leadership Through Cooperation Within Our Community
In keeping with the Board’s directive, Code Enforcement does not process anonymous complaints, unless it
is a health, safety or welfare concern. Otherwise, a name and phone number is required before a code case
can be opened. Alternatively, Commissioners offer the ability to work through their office, if fear of
retribution is anticipated. This directive in conjunction with our Mission Statement “to protect the health,
safety, and welfare”, Core Principals “through education, being professional and courteous”, and Vision
“c ommunity perseveration and civil responsibility ”.Our defined Standard Operating Procedures
“A nonymous Complaints and General Patrol Strategy” and “Case Intake” has provided an environment of
efficient and affective collaboration. It has transformed your Code Enforcement into a forward thinking
Division seeking opportunities in providing high quality service including, but not limited to:
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Packet Pg. 464 Attachment: Our Community PP (7093 : Patrol Strategy process)
Leadership Through Cooperation in Our Community Continued
1) Environment with less retaliatory complaints and focusing more on blight and safety
concerns: (examples below)
a) Plantation Island Initiative with the Building Department
b) Bright Future Initiative
c) Quality operation awareness with the Sheriff ’s Office
d) Reoccurring /repeat violations
e) Advocate/Resource for our Community Associations
2) Enhanced our abilities to proactively initiate safety and welfare concerns
3) Enhanced our communication process through the Agency Issue Management System
(AIMS)
4) Greater understa nding of community issues by working with the Commissioner ’s Aides
5) Removal of the Code Enforcement badges, created an environment of collaboration and
community service
6) Re-structured our QA/QC Outreach program that seeks feedback and monitors our level of
service to the community
7) Increased our “Community Clean-ups”
8) Increased the participation in our Code Enforcement “Ta sk Force” meetings
9) Created a higher level of employment retention
10)Promoting civic responsibilities, while mentoring college students and providing job
opportunities
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Packet Pg. 465 Attachment: Our Community PP (7093 : Patrol Strategy process)
The circle indicates the level of service (# of FTE’s (22) and Job Bank (4) staff)
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Packet Pg. 466 Attachment: Our Community PP (7093 : Patrol Strategy process)
Self Initiated vs. Complaint Driven Cases
0
1000
2000
3000
4000
5000
6000
7000
FY2012 FY2013 FY2014 FY2015 FY2016 FY2017 FY2018
Complaint Driven Self Initiated Processed for Hearing Adjudicated
Policy change
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Packet Pg. 467 Attachment: Our Community PP (7093 : Patrol Strategy process)
Questions and Answers
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Packet Pg. 468 Attachment: Our Community PP (7093 : Patrol Strategy process)
11/13/2018
COLLIER COUNTY
Board of County Commissioners
Item Number: 15.A
Item Summary: Proposed Future Workshop Schedule
Meeting Date: 11/13/2018
Prepared by:
Title: Executive Secretary to County Manager – County Manager's Office
Name: MaryJo Brock
09/12/2018 2:05 PM
Submitted by:
Title: County Manager – County Manager's Office
Name: Leo E. Ochs
09/12/2018 2:05 PM
Approved By:
Review:
County Manager's Office MaryJo Brock Level 4 County Manager Review Completed 09/12/2018 2:05 PM
Board of County Commissioners MaryJo Brock Meeting Pending 11/13/2018 9:00 AM
15.A
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Proposed Future Workshop Schedule
Board of County Commission Chambers
Collier County Government Center
3299 Tamiami Trail East, 3rd Floor
Naples FL 34112
February 5, 2019 – BCC/Transit System Workshop
9:00 a.m.
February 5, 2019 – BCC/Fertilizer Ordinance Workshop
1:00 p.m.
March 5, 2019 – BCC/Future Land Use and Build Out Workshop
9:00 a.m.
15.A.1
Packet Pg. 470 Attachment: Future Workshop Topics (6703 : Proposed Future Workshop Schedule)