Backup Documents 09/14/2010 Item #16D 6ORIGINAL DOCUMENTS CHECKLIST & ROUTING S116 D 6
TO ACCOMPANY ALL ORIGINAL DOCUMENTS SENT TO
THE BOARD OF COUNTY COMMISSIONERS OFFICE FOR SIGNATURE
Print on pink paper. Attach to original document. Original documents should be hand delivered to the Board Office. The completed routing slip and original
documents are to be forwarded to the Board Office only after the Board has taken action on the item.)
ROUTING SLIP
Complete routing lines #1 through #4 as appropriate for additional signatures, dates, and /or information needed. If the document is already complete with the
excenrlon of the Chairman's simature. draw a line through routine lines #1 through #4. complete the checklist, and forward to Sue Filson (line #5).
Route to Addressee(s)
List in routing order
Office
Initials
Date
1. Kathy Carpenter
Public Services
Initial)
Applic able
2.
September 14, 2010
Agenda Item Number
# 16.D. 6
3.
signed by the Chairman, with the exception of most letters, must be reviewed and signed
by the Office of the County Attorney. This includes signature pages from ordinances,
4.
Grant Application (2 copies), Technology
Number of Original
3
5. Ian Mitchell, Executive Manager
Board of County Commissioners.
Documents Attached
9/7,910
(o
6. Minutes and Records
Clerk of Court's Office
I' : u014werel"IITO WN ITelsiir_W1]01I
(The primary contact is the holder of the original document pending BCC approval. Normally the primary contact is the person who created /prepared the executive
summary. Primary contact information is needed in the event one of the addressees above, including Sue Filson, need to contact staff for additional or missing
information. All original documents needing the BCC Chairman's signature are to be delivered to the BCC office only after the BCC has acted to approve the
item.)
Name of Primary Staff
Marilyn Matthes
Phone Number
593 3511
Contact
appropriate.
Initial)
Applic able
Agenda Date Item was
September 14, 2010
Agenda Item Number
# 16.D. 6
Approved by the BCC
signed by the Chairman, with the exception of most letters, must be reviewed and signed
by the Office of the County Attorney. This includes signature pages from ordinances,
Type of Document
Grant Application (2 copies), Technology
Number of Original
3
Attached
Plan & Current Year Action Plan (1 copy)
Documents Attached
INSTRUCTIONS & CHECKLIST
1: Forms/ County Forms/ BCC Forms/ Original Documents Routing Slip W WS Original 9.03.04, Revised 1.26.05, Revised 2.24.05
Initial the Yes column or mark "N /A" in the Not Applicable column, whichever is
Yes
N/A (Not
appropriate.
Initial)
Applic able
1.
Original document has been signed /initialed for legal sufficiency. (All documents to be
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signed by the Chairman, with the exception of most letters, must be reviewed and signed
by the Office of the County Attorney. This includes signature pages from ordinances,
resolutions, etc. signed by the County Attorney's Office and signature pages from
contracts, agreements, etc. that have been fully executed by all parties except the BCC
Chairman and Clerk to the Board and possibly State Officials.
2.
All handwritten strike - through and revisions have been initialed by the County Attorney's
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Office and all other parties except the BCC Chairman and the Clerk to the Board
3.
The Chairman's signature line date has been entered as the date of BCC approval of the
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document or the final negotiated contract date whichever is applicable.
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4.
"Sign here" tabs are placed on the appropriate pages indicating where the Chairman's
MMy It
signature and initials are required.
5.
In most cases (some contracts are an exception), the original document and this routing slip
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should be provided to Sue Filson in the BCC office within 24 hours of BCC approval.
fA, hh1
Some documents are time sensitive and require forwarding to Tallahassee within a certain
time frame or the BCC's actions are nullified. Be aware of your deadlines!
6.
The document was approved by the BCC on Sept. 14, 2010_(enter date) and all
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changes made during the meeting have been incorporated in the attached document.
The County Attorney's Office has reviewed the changes, if applicable.
1: Forms/ County Forms/ BCC Forms/ Original Documents Routing Slip W WS Original 9.03.04, Revised 1.26.05, Revised 2.24.05
16D6
MEMORANDUM
Date: September 30, 2010
To: Marilyn Matthes, Director
Collier County Public Library
From: Ann Jennejohn, Deputy Clerk
Minutes & Records Department
Re: Collier County's Library Technology Plan,
Action Plan and FY10 -11 State Aid to Libraries
Grant Applications (2)
Attached, for further processing, are two original grant applications and
the accompanying documents referenced above (Item #16D6) approved by
the Board of County Commissioners on Tuesday, September 14, 2010.
After forwarding for signature and subsequent return, if you would please
return a fully executed copy to the Minutes & Record's Department we
will then have a complete document for the Board's Official Record.
If you have any questions, please feel free to contact me at 252 -8406.
Thank you.
Attachment (2)
Florida Department of State, Division of Library and Information Services
STATE AID TO LIBRARIES GRANT AGREEMENT
The Applicant (Grantee) Collier County Board of County Commissioners
(Name of library governing body)
Governing body for Collier County Public Library
(Name of library)
hereby makes application and certifies eligibility for receipt of grants authorized under
Chapter 257, Florida Statutes and guidelines for the State Aid to Libraries Grant Program.
The Grantee agrees to:
a. Expend all grant funds awarded and perform all acts in connection with this
agreement in full compliance with the terms and conditions of Chapter 257, Florida
Statutes, and guidelines for the State Aid to Libraries Grant Program. Funds will
not be used for lobbying the Legislature, the judicial branch, or any state agency.
b. Provide the Division of Library and Information Services (DIVISION) with statistical,
narrative, financial, and other reports as requested.
c. Not discriminate against any employee employed in the performance of this
agreement, or against any applicant for employment because of race, color,
religion, gender, national origin, age, handicap, or marital status. The Grantee
shall insert a similar provision in all subcontracts for services by this agreement.
d. Retain all records for a period of 5 years from the date of submission of the final
project report. If any litigation, claim, negotiation, audit, or other action involving
the records has been started before the expiration of the 5 year period, the records
shall be retained until completion of the action and resolution of all issues which
arise from it, or until the end of the regular 5 year period, whichever is later.
e. In the event that the Grantee expends a total amount of state financial assistance
equal to or in excess of $500,000 in any fiscal year of such grantee, the Grantee
must have a State single or project - specific audit for such fiscal year in accordance
with Section 215.97, Florida Statutes; applicable rules of the Department of
Financial Services; and Chapters 10.550 (local governmental entities) or 10.650
(nonprofit and for - profit organizations), Rules of the Auditor General. In
determining the state financial assistance expended in its fiscal year, the Grantee
shall consider all sources of state financial assistance, including state financial
assistance received from the Department of State, other state agencies, and other
nonstate entities. State financial assistance does not include federal direct or
pass- through awards and resources received by a nonstate entity for federal
program matching requirements.
State Aid to Libraries Grant Agreement Page 1 of 5
Chapter 1 B- 2.011(2)(a), Florida Administrative Code, Effective 4 -1 -2010
Grant Program. The DIVISION shall provide Grantee a written notice of default
letter. Grantee shall have 15 calendar days to cure the default. If the default is not
cured by Grantee within the stated period, the DIVISION shall terminate this
agreement, unless the Grantee demonstrates good cause as to why it cannot cure
the default within the prescribed time period. For purposes of this agreement,
"good cause" is defined as circumstances beyond the Grantee's control. Notice
shall be sufficient if it is delivered to the party personally or mailed to its specified
address. In the event of termination of this agreement, the Grantee will be
compensated for any work satisfactorily completed prior to notification of
termination.
Unless there is a change of address, any notice required by this agreement shall
be delivered to the Division of Library and Information Services, 500 South
Bronough Street, Tallahassee, Florida 32399 -0250, for the State and, for the
Grantee, to its single library administrative unit. In the event of a change of
address, it is the obligation of the moving party to notify the other party in writing of
the change of address.
IV. The term of this agreement will commence on the date of execution of the grant
agreement.
THE APPLICANT /GRANTEE
BOARD OF COUNTY COMMISSIONERS,
COLLIER COUNTY. FLORIDA
Sz
(,
By:
FRED W. COYLE, Chairman
ATTEST: _`
DWIGHT E. BROCK, Clerk.
BY
Appro as or 16gal sufficiency
Assistant County Attorney
item # A& I
Agenda �%�L
Date "l
Date{
Recd 6
i
eputy C k
Date: J -../ t/ ') U / 1)
THE DIVISION
Florida Department of State
Division of Library and Information Services
Typed Name
Division Witness
State Aid to Libraries Grant Agreement Page 5 of 5
Chapter 18-2.011(2)(a), Florida Administrative Code, Effective 4 -1 -201
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FY11 CURRENT YEAR ACTION PLAN
Collier County Public Library
September 2010
In FY11, the Library will concentrate on the following:
♦ Start charging non - residents for use of public computers.
♦ Evaluate RFID and self -check circulation systems, determine if funds are available
and purchase if appropriate.
♦ Evaluate floating collections and implement if it is determined that it will improve
circulation workflow and provide better customer service.
♦ Provide on -going training and career path incentives for all employees.
♦ Encourage patrons to select email notification option.
♦ Schedule staff to attend ALA, FLA and other conferences if financially possible.
♦ Transition to I- Borrow replacement —if available.
♦ Promote patron- initiated InterLibrary Loans through on -line catalog.
♦ Continue public programs.
♦ Feature Children's website in library programs.
♦ Complete construction grant report for South Regional.
♦ Continue collection development for new South Regional Library.
♦ Modify meeting room policies to accommodate Rose Hall needs.
♦ Start PLA Planning Process or strategic planning.
♦ Continue to expand downloadable audio books and purchase download stations
for regional libraries.
♦ Evaluate and expand Library workgroups.
♦ Schedule additional Millennium training for staff.
♦ Work with Senior Resource Center Board on joint -use facility, the Senior Resource
Center.
♦ Consider LSTA Grant for vision equipment for Senior Resource Center.
♦ Partner with State Library and FGCU on any Broadband Stimulus projects.
♦ Expand Library marketing efforts.
♦ Evaluate collection needs at all locations, especially East Naples.
Collier County Public Library
TECHNOLOGY LONG RANGE PLAN
September 2010
I. Introduction
In order to maintain a competitive position in the area of information services and to provide a
high standard of public service, Collier County Public Library must offer a wide range of electronic
services, as well as traditional print and audiovisual services. This Technology Plan is intended to
supplement the Library's Long Range Plan, September 2006, as well as provide guidance in
planning for electronic information services, appropriate hardware, software, and
telecommunications infrastructure to deliver these services.
II. Library Vision Statement
The Collier County Public Library recognizes the growing importance of technology in the
provision of information services to our customers. With technological innovations, the Library can
more readily provide access to a select collection of print and non -print materials, and services for
the informational, educational, recreational and cultural needs of the residents of Collier County.
Customers will be able to access, exchange, and analyze information readily from electronic
sources, which accommodate different learning styles. The Library also recognizes that not all
users are comfortable with technology, and seeks to provide appropriate services to all users.
III. Library Mission Statement
The Collier County Public Library will systematically collect, organize and disseminate in a timely
and cost effective manner, a select collection of print and non -print materials, and services for the
informational, educational, recreational and cultural needs of the residents of Collier County.
Additionally, the Collier County Public Library will provide courteous, knowledgeable and effective
customer service in meeting the informational, educational and recreational needs of our
community, and will strive to exceed community expectations.
IV. Information Technology Assessment
A. Current Inventory of Equipment and Services
Current Computer Inventory
a.
Staff Computers —
106
b.
Public Use Computers —
177
c.
Library Children's Computers —
16
d.
Gates Children's Lab —
10
e.
Literacy Computers —
4
2. Telecommunications Services and Internet Access (Current)
a. Host — 100 Mbps Ethernet Host
b. Headquarters — 30 Mbps Internet Access
c. Vanderbilt Beach, Naples Regional, Golden Gate, Immokalee, East Naples,
Estates Branch, South Regional, Marco Island Branch — 10 Mbps Internet
Access at each location.
16D6
d. Everglades City - 1.5 Mbps Frame Relay
e. Headquarters to County Administration — 20 Mbps Internet Access
3. Network Equipment a. Servers
Sun — Sunfire V240 -- Catalog and Circulation Server
HP Proliant DL -360 (2) — Mail Server / Public -Staff — Collier Friends
Dell PowerEdge 1600 — DNS Server
HP Proliant DL -160 — CCPL Updates, Print Server
a. Routers
i. Cisco 2821 — Internet router
ii. Cisco 3825 — WAN router: Branches connect here
iii. Cisco 25xx — Each Branch has this router (all scheduled for retirement)
b. Switches
i. Cisco Catalyst 3500, 24 port
ii. Netgear F2750T2, 48 port
iii. Netgear GS716T, 16 port (for Services outside firewall- Servers)
iv. Netgear FS726T, 2 each, 24 port
c. Firewall:
i. Cisco 5510 ASA
4. Internal connections
i. Cat 5 wiring used throughout all libraries
ii, Establishing a second telecom closet at Naples Regional, in order to provide
more stable signal throughout the building.
B. An Assessment of the Telecommunications Services, Hardware, Software, and other
Services:
All libraries currently have adequate internal data wiring and electrical service for existing
computers. Should the Library be able to add public -use computers, additional data and electrical
outlets would be needed. As new facilities are built, CAT 6, or current standard for wiring is
specified in construction documents. Connections to buildings are fiber. Public -use Wi -Fi is
available through Comcast connections. As computers are added to a facility, automation staff
evaluates the level of frame relay service and recommends increases as needed.
A second telecom closet is being added at Naples Regional. Facility is difficult to wire, due to
structural elements. The fiber going to this new closet will enable staff to add computers and
provide a more stable wireless connection to the public areas of the building.
All areas of the library are using technology to a major extent. All cataloging, circulation,
reference, interlibrary loan and administrative functions make extensive use of technology. Staff
has emphasized providing services via the Library's web page. Patrons can use the web page to
check on materials on loan; to renew materials, to reserve materials; and to view program
schedules, hours, locations, and make comments. Additionally, patrons may ask reference
questions and request interlibrary loan materials via the web page. The Library also sends out an
occasional electronic newsletter to those who indicate they would like to receive it.
All library locations provide public Internet access and access to commercial databases, via
filtered workstations. Separate computers are provided for patron access to the library catalog, to
ensure they are available when needed. The Library did install EnvisionWare, a public -use
computer management system, in FY2009. The Library is currently evaluating the additions of
self- check -out stations.
The Library has offers wireless Internet access at all libraries, except the Everglades City Branch.
Comcast provides connections at no charge to public libraries, so the cost of the project has been
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minimal —but very popular. As people try to manage financially in the current economic downturn,
we find more people using Library computers and the Library's wireless Internet connection. The
service is popular, and often the connections slow down do to the large numbers using the
service. Comcast could not provide Internet access to the East Naples Branch Library. An
Embarq DSL line was installed to provide wireless at that building. As we upgrade network
connections, we will consider other alternatives for wireless access.
The Library has a computer lab at the Estates Branch Library, funded by the Gates Foundation.
The full Microsoft TM Office Suite of Programs and educational games are available for use in the
lab, as well as Internet access and hands -on classes in computer usage. The Library received a
$31,500 grant to replace these computers, and did so in December 2006.
River Park Community Center also has a computer lab for the public to use. The computers were
originally funded by a State Library grant, in cooperation with the City of Naples and the
Macedonia Missionary Baptist Church. Since the Center is only a few blocks from the Naples
Branch Library, staff refers the public to the Center for word processing and longer use sessions
than are available at the Naples Branch. The Library continues to provide Internet Access support
to this computer lab, and Library Staff members teach classes there. The City of Naples has
replaced the computers at this facility.
C. Professional Development:
All staff members receive training in using the Library's equipment and resources. All new hires
go through an orientation that includes a technology assessment, though a hiring freeze has
limited the number of new employees. Training is partially planned based on this assessment.
Staff members receive specific training in using technology in their primary job assignments from
their supervisors or the supervisor's designee.
The Library intends to arrange for additional automation system training for staff in Collier County.
The staff members most familiar with our Innovative Interfaces Inc. Millennium system no longer
work for the Library —and have not been replaced due to the hiring freeze. In order to maximize
the use of the system and provide better management data, additional report training is needed.
Formal continuing education training is required and encouraged for all levels of employees. The
Library assumes all expenses incurred to provide job related training to all employees. Training is
available through:
Collier County Public Library Automation Department
♦ Collier County Information Technology Department
♦ Southwest Florida Library Network
♦ Element K, on -line tutorials
• Staff taught workshops
♦ Reference Department Classes
Classes include using the Internet, setting up e-mail accounts, using Genealogical resources,
commercial databases, First Search, Excel, Word, and others.
Generally, most library staff members are capable of using technology to the extent required by
their jobs. As in any organization, some are more comfortable with technology than others.
Sometimes the public expects staff to 'know everything there is to know' about computers and the
Internet. Unfortunately, staff does get frustrated when the public has this expectation. Staff
provides as many classes in the use of technology as possible, taking into consideration that all
have other responsibilities.
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C. Current budget
The Library is governed by Collier County, with the majority of operating funds coming from local
property taxes. In addition, the Library generally qualifies annually for State Aid to Libraries.
Construction and library books are paid for with Impact Fees that are imposed on new residential
construction to help pay for 'infrastructure'. The Library also receives generous donations from
the local community and the Friends of the Library. In FY09 -10, the Library qualified to receive
over $80,000 in E -rate support. These funds were used to purchase additional computers and
peripheral equipment and to pay increased costs of expanded bandwidth capacity. Future funds
maybe used to purchase self- check -out stations and RFID.
Technology Related Budget for FY11
October 1, 2010— September 30, 2011
Software & E ul ment Maintenance
I Data /Phone Lines
Staff Training
$160,000 $120,000
$235,000
$ 16,000
County has assumed financial responsibility for 50% of Staff Training.
D. Needs Assessment
With the ILS system and stable network links in place, the Library will focus on four areas for
improvement in FY11:
1. Standardization of PC's and software. Upgrading PCs and software would enable all
users to use same version of MS OfficeTM.
2. Stability. Staff and public PC's are vulnerable to a growing array of threats from the
Internet and other malicious sources. Effort will be taken to make the systems harder to
change or compromise. When possible, self - healing software tools will make it easier for
an affected system to be fixed.
3. Staff Training. The best computers and software are still only tools for people to use.
Classes on common technology, such as MS Office and Windows, will enable our staff to
feel more comfortable, be more productive, and offer more help to patrons.
4. Ease of Maintenance. In conjunction with the three above tasks, we will strive to make
the Library's PC's easier to upgrade and service. When possible, automatic tools will
deliver needed updates, eliminating the need for individual attention.
As a result of the Innovations Workgroup efforts in 2008, the Library did implement EnvisionWare,
a PC management system. In 2010 -2011, the workgroup will concentrate on evaluation of self -
check units.
Staff and public -use computers are being replaced with newer models; additional laptops are
being purchased to use in staff and public computer classes; and training is being planned for
those staff needing to improve general personal computer skills.
We believe equipment, funding, and training are all in place to ensure a successful year that
includes implementation of the new library projects.
V. Technology Goals and Objectives and Timeline for Implementation
A. To provide the most appropriate electronic information delivery system for patrons.
1. FY11
• Provide additional technology training for staff, enabling them to better
understand how our customers use technology.
Continue to evaluate commercial databases offered to the public, adding and
deleting products as appropriate.
16D6
♦ Evaluate usage statistics of current database subscriptions.
♦ Survey public on their technology needs that are appropriately handled by the
public library.
♦ Provide public training on use of commercial databases and downloadable
media.
♦ Continue to provide special training programs for other County departments and
school students in use of commercial databases.
♦ Provide public training in use of Library website and the websites of other
County departments.
♦ Continue and expand staff and public training.
♦ Implement any public service features made available by automation system.
♦ Evaluate self -check units. Select two locations as demo sites if feasible.
♦ Experiment with some collections becoming 'floating'.
♦ Publicize and expand downloadable audio books.
a. Consider download stations at Regional Libraries.
2. FY12
• Implement any parts of ILS, if not completed.
♦ Evaluate commercial databases offered to the public.
• Evaluate usage statistics of current database subscriptions.
♦ Survey public on their needs.
• Provide public training on use of automation system.
♦ Provide public training on use of commercial databases.
• Provide public training in use of Library website.
♦ Implement self- checks and RFID system -wide, if feasible.
♦ Implement floating collections system -wide, if feasible.
3. FY13
♦ Provide public training on use of automation system.
♦ Provide public training on use of commercial databases.
♦ Evaluate commercial databases offered to the public.
• Evaluate usage statistics of current database subscriptions.
♦ Survey public on their needs.
♦ Provide public training in use of Library website.
♦ Evaluate and implement any new technologies if appropriate.
B. To evaluate and purchase new and changing technology to meet public demand.
1. FY11
• Implement better security and maintenance systems on PCs and wireless
network.
• Explore and implement new options as we install components of the automation
system.
♦ Evaluate self- checks.
♦ Consider and evaluate thin clients.
♦ Evaluate any data line options made available through the county network.
♦ Wire additional computer closet with fiber at Naples Regional, to enable more
efficient and effective signal strength on public computers and public wireless.
2. FY12
♦ Continue to maximize new automation system.
♦ Publicize a -book products.
♦ Evaluate circulation of laptops and a -book readers.
♦ Set up audio down -load stations at libraries that do not have such service.
3. FY13
16D6
Consider RFID (Radio Frequency Identification) for circulation at other libraries,
if RFID has been selected for other libraries.
Review any technology innovations or trends.
Consider RFID (Radio Frequency Identification) for circulation.
Ensure all libraries have adequate numbers of self- checks, if implemented.
C.
To connect to relevant information sources outside the library.
1.
FY11
♦
Evaluate commercial databases offered to the public.
♦
Refine'Web Bridge' product as part of new automation system.
♦
Evaluate usage statistics of current database subscriptions.
♦
Survey public on their needs.
♦
Participate with any State Library selection process.
♦
Implement (Borrow replacement (if any).
♦
Maximize use of virtual library.
2.
FY12
♦
Evaluate commercial databases offered to the public.
♦
Evaluate usage statistics of current database subscriptions.
♦
Survey public on their needs.
♦
Work with any State Library or Library consortium projects, such as Virtual
Reference.
♦
Market virtual Library.
3.
FY13
Evaluate commercial databases offered to the public.
Evaluate usage statistics of current database subscriptions.
Survey public on their needs.
D. To train staff and educate the public in all forms of electronic information literacy.
1. FY11
♦ Provide public training on use of commercial databases, including classes
taught by vendors and volunteers.
♦ Continue to provide special training programs for other County departments and
school students in use of commercial databases.
♦ Provide training to staff on small, handheld devices.
♦ Provide public training in use of Library website.
♦ Provide hands -on classes at Estates Lab, River Park Lab, and Immokalee Lab.
♦ Add training classes on use of WestLaw.
♦ Keep separate statistics on technology training for staff and the public.
♦ Provide public training on e- government options.
♦ Hold technology 'petting zoo' for the public.
♦ Encourage staff to take advantage of training opportunities with SWFLN and the
County.
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2. FY12
♦ Provide public training on use of commercial databases, including classes
taught by vendors and volunteers.
• Continue to provide special training programs for other County departments and
school students in use of commercial databases.
♦ Provide public training in use of Library website.
• Provide hands -on classes at Estates Lab, River Park Lab, and Immokalee Lab.
• Continue training classes on use of WestLaw.
♦ Add any training classes for new database subscriptions.
♦ Evaluate training statistics and use to develop new programs.
• Expand training at Golden Gate Branch and at South Regional.
3. FY013
• Provide public training on use of commercial databases.
• Continue to provide special training programs for other County departments and
school students in use of commercial databases.
♦ Provide public training in use of Library website.
♦ Provide hands -on classes at Estates Lab, River Park Lab, and Immokalee Lab.
♦ Add any new, relevant training classes for both the public and staff.
♦ Expand training at South Regional Library,
VI. Budget Planning
Budget requests of Collier County are reviewed on an annual basis. These requests have
generally reflected a 4 -6% annual increase. Currently, however, the Library anticipates receiving
less local support for equipment replacement, and possibly for electronic resources. in FY11, the
Library will not have to discontinue any database subscriptions. There are no guarantees for
succeeding years.
Projected Technology Related Budget for FY10, FY11, FY12
Fiscal Year
Software &
Equipment
Maintenance
Data /Phone Lines
Staff Training
FY11
$160,000
$120,000
$235,000
$ 16,000
FY12
$160,000
$120,000
$235,000
$ 16,000
FY13
$160,000
$120,000
$235,000
$ 16,000
Software & Equipment: The Library is not replacing computers as quickly as before.
Additionally, fewer staff members mean less staff equipment needed.
Maintenance: As the Library purchases less replacement equipment, costs of repairs has
increased.
Data /Phone Lines: Library upgraded line speeds in FY09.
Staff Training: The Library has one -third fewer staff to train.
VII. EVALUATION
Evaluation will be based on current quantitative statistics methods, including the number of users
of particular services; the number of training sessions and participants; and any new equipment
or software purchases. Costs, as always, are tracked through the normal County budgetary
process, and are reviewed monthly to ensure the budget is maintained. Information transfer rates
are also tracked via systems software, with staff reviewing data monthly.
Staff continues to evaluate response time for the III circulation module, response time for the
public using the wired Internet, and availability and response time for the wireless network.
Qualitative information shall be gathered through class evaluation forms and current on -line and
in- person comment activities. Class surveys are conducted for every program the Library
presents. The Library also records technology outcomes data through both formal and informal
methods. User surveys are initiated annually. The automation and other software track usage on
a daily basis. Reports are evaluated to ensure the Library is purchasing materials that users want
and that staff can assist patrons in using the materials provided. Staff is becoming more adept at
gathering and evaluating usage ata.
Automation and administration staff reviews on a monthly basis both quantitative and qualitative
information. Class surveys are reviewed as new classes are scheduled. Decisions are made on
the basis of this information — though changes requiring significant costs may have to wait for the
next budget cycle.
VIII. STAFF RESPONSIBLE FOR ACTIVITIES, ANTICIPATED STAFF NEEDS, AND
REDEFINING STAFF RESPONSIBILITIES
Library automation staff members are responsible for much of the quantitative monitoring.
Reports are provided to Library Administration on a monthly basis. This department consists of
three employees:
The Library Automation Specialist is responsible for running the automation system
and network,
Tech Support Professional is responsible for ordering equipment and supplies,
installing software on the desktop, assisting with training;
The Library Technology Specialist is responsible for trouble shooting PCs and
installing software at the direction of the Tech Support Professional.
They also make recommendations for equipment upgrades, test specific software and hardware,
and evaluate new products.
Library Reference and Branch librarians evaluate new software and hardware, making
purchasing recommendations to Library administration. These staff members provide the core of
public and staff training on the use of the Library's web page, the commercial databases, and the
Internet. Both the Digital and Innovations Workgroups also evaluate products for purchase. Their
recommendations have led to eliminating some databases, substituting one product for another,
purchase of electronic message boards, and purchase of a PC management system.
Technical Services librarians and paraprofessionals also provided evaluations of new software
prior to installation. They evaluated the cataloging functions of the new system.
The Library has been successful in adding staff in its 15 years of automation experience. Starting
with no automation staff in 1992, the automation duties were added to those of the Head
Cataloger in 1994. The automation function was separated into a separate position by 1998. The
first PC support staff member was added in 2000, and the second PC support staff member was
added in 2002. Currently the Library is under a hiring freeze. We expect this to continue through
FY2011. We can now, however, request on a position -by- position basis, to fill critical positions.
Since we only have 3 technology people, we would request to fill any of those positions should
they become vacant.
Other staff changes anticipated included the addition of staff to open the South Regional Library,
in about March 2009. Most of staff handle several responsibilities, especially as the economy
changes and regulation limits tax increase.
16D6
IX. Technology Policies
Library Staff, the Library Advisory Board and Library Administration review all policies annually.
When technology and public needs change, our public use policies are reviewed and revised as
needed. Additionally, the Library intends to start the formal Public Library Association Planning
Process, or some type of strategic planning in FY2011, and likely will implement new programs
based on information learned during the process.
Attention will be paid in FY11 to compliance with the E -Rate and Patriot Act requirements for
technology policies. The Library believes it is in compliance, but will conduct a formal review to
ensure that it is.
Library Administration further reviews the Goals as the budget process begins in February.
Anticipated funds available and anticipated expenses for purchase and maintenance are
compared to see if any goals need to be revised.
X. Conclusion
The use of technology has dramatically changed the way Collier County Public Library does
business, as it has for all libraries. Our users are more sophisticated in their ability to use
technology, yet we need to still remember that not everyone has reached high comfort zone with
technology. We need to provide appropriate services to all of our users, whether it is with
technology or not. Technology is one of the ways to provide these services, but is not the end in
itself. The provision of information services to meet the 'informational, education, recreation and
cultural needs' of Collier County residents is our primary mission.
BOARD OF COUNTY COMMISSIONERS,
COLLIER COUNTY, nFLORIDA
By:"
Fred Coyle, Chairman _I _ p p
ATTEST: ` ?
Y
Approved as taforni and legal sufficiency:
Jenni B. White
Assistant County Attorney