Agenda 09/14/2010 Item #16E 7
Agenda Item No. 16E7
September 14, 2010
Page 1 of 97
EXECUTIVE SUMMARY
Recommendation to approve the Assumption Agreement from EMC Corporation
to VMware, Inc., for Information Technology Service Management software (ITIL
Software Suite) and related professional services.
OBJECTIVE: To complete the assignment of the agreement from the original party,
EMC Corporation ("EMC"), to VMware, Inc. ("VMware").
CONSIDERATIONS: The original contract, #07-4160 "ITIL Software Suite", was dated
July 22, 2008, and approved by the BCC as Agenda Item 16,E.2. The Contract was by
and between Collier County and EMC. The Information Technology Department utilizes
the services provided under this contract.
Subsequently, VMware purchased the assets of EMC on April 1, 2010. County staff
was notified on July 1, 2010, of the asset purchase, Following the Procur~ment
Administration Procedures, staff has acquired the necessary documents from VMware
which have been reviewed and approved by the County Attorney. The Purchasing
Department is recommending approval of the assumption of this Contract by the new
firm,
FISCAL IMPACT: There is no fiscal impact.
GROWTH MANAGEMENT IMPACT: There is no Growth Management Impact
associated with this Executive Summary.
LEGAL CONSIDERATIONS: This item is legally sufficient for Board action. - JAK
RECOMMENDATION: That the Board of County Commissioners approves and
authorizes the Chairman to sign the Assumption Agreement from EMC to VMware, Inc.,
for Information Technology Service Management software (ITIL Software Suite) and
related professional services.
PREPARED BY: Diana De Leon, Contracts Technician, Purchasing Department
Agenda Item No. 16E7
September 14, 2010
Page 2 of 97
COLLIER COUNTY
BOARD OF COUNTY COMMISSIONERS
Item Number:
Item Summary:
16E7
Recommendation to approve the Assumption Agreement from EMC Corporation to VMware,
Inc., for Information Technology Service Management software (ITIL Software Suite) and
related professional services.
9/14/20109:00:00 AM
Meeting Date:
Prepared By
Diana DeLeon
Contracts Technician
Date
Administrative Services
Division
Purchasing & General Services
8/26120108:22:12 AM
Approved By
Steve Carnell
Director - Purchasing/General Services
Date
Administrative Services
Division
Purchasing & General Services
8128/20109:08 AM
Approved By
Jeff Klatzkow
County Attorney
Date
8/30/20104:31 PM
Approved By
Len Golden Price
Administrator - Administrative Services
Date
Administrative Services
Division
Administrative Services Division
8/31/20102:02 PM
Approved By
OMB Coordinator
Date
County Manager's Office
Office of Management & Budget
911120102:12 PM
Approved By
Therese Stanley
Office of Management &
Budget
Manager - Operations Support - Trans
Date
Office of Management & Budget
913120106:04 PM
Approved By
Leo E. Ochs, Jr.
County Manager
Date
County Managers Office
County Managers Office
9/5/20108:26 PM
Agenda Item No. 16E7
September 14, 2010
Page 3 of 97
AG REEME NT07-4160
for
ITIL Software Suite
THIS AGREEMENT, made and entered into on this ~~I\.d. day of J u'('j ,
2008, by and between EMC Corporation, authorized to do business in the State of Florida,
whose business address is 5000 E. Spring Street, Suite 750, Long Beach, California 90815,
hereinafter called the "Consultant" and Collier County, a political subdivision of the State of
Florida, Collier County, Naples, hereinafter called the "County":
WIT N E SSE T H:
1. COMMENCEMENT. This Agreement shall commence after receipt of the Notice to
Proceed, in the form of a letter from the Contract Manager. This Agreement shall be for
a one (1) year period from the Notice to Proceed date.
The County may, at its discretion and with the consent of the Consultant, renew the
Agreement under all of the terms and conditions contained in this Agreement for four
(4) additional one (1) year periods. The County shall give the Consultant written notice
of the County's intention to extend the Agreement term not less than ten (10) days prior
to the end of the Agreement term then in effect.
2. STATEMENT OF WORK. The Consultant shall provide ITIL suite software and
implementation in accordance with the terms and conditions of RFP #07-4160 and the
Consultant's proposal, as negotiated, referred to herein and made an integral part of
this agreement. This Agreement contains the entire understanding between the parties
and any modifications to this Agreement shall be mutually agreed upon in writing by
the Consultant and the County Project Manager or his designee, in compliance with the
County Purchasing Policy and Administrative Procedures in effect at the time such
services are authorized,
3. THE CONTRACT SUM. The County shall pay the Consultant for the performance of
this Agreement an estimated maximum amount of one hundred sixty-three thousand
eight hundred eighty-three dollars ($163,883.00), based on the prices set forth in Exhibit
A, pursuant to the Payment Schedule attached as Exhibit B, subject to Change Orders as
approved in advance by the County in writing. Payment will be made upon receipt of a
proper invoice and upon approval by the Project Manager or his designee, and in
compliance with Chapter 218, Florida Statutes, otherwise known as the "Local
Government Prompt Payment Act", Consultant shall not invoice more often than every
thirty (39) days, The contract sum is broken down as follows:
Page 1 of9
Agenda Item No. 16E7
September 14, 2010
Page 4 of 97
Software Costs
$ 80,578.00
Maintenance 1st Year
$ 17,405.00
Travel Costs for Service Provider $ 5,000.00
Professional Services
$ 56,400.00
Training
$ 4,500.00
Total
$163,883.00
4, NOTICES. All notices from the County to the Consultant shall be deemed 'duly served
if mailed or faxed to the Consultant at the following Address:
EMC Corporation
5000 E. Spring Sh"eet, Suite 750
Long Beach, California 90815
Attention: Chris Wade, Director
Telephone: 562-733-7500
Facsimile: 562-733-7501
All notices from the Consultant to the County shall be deemed duly served if mailed or
faxed to the County to:
Collier County Government Center
Purchasing Department - Purchasing Building
3301 Tamiami Trail, East
Naples, Florida 34112
Attention: Steve Carnell, Purchasing/ GS Director
Telephone: 239-252-8371
Facsimile: 239-252-6584
The Consultant and the County may change the above mailing address at any time
upon giving the other party written notification, All notices under this Agreement
must be in writing,
5, NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating
a partnership between the County and the Consultant or to constitute the Consultant as
an agent of the County.
6, PERMITS: LICENSES: TAXES. In compliance with Section 218.80, F.S., all permits
necessary for the prosecution of the Work shall be obtained by the Consultant, Payment
for all such permits issued by the County shall be processed internally by the County,
Page 2 of9
Agenda Item No. 16E7
September 14, 2010
Page 5 of 97
All non-County permits necessary for the prosecution of the Work shall be procured
and paid for by the Consultant. The Consultant shall also be solely. responsible for
payment of any and all taxes levied on the Consultant. In addition, the Consultant shall
comply with all rules, regulations and laws of Collier County, the State of FIQrida, or the
U. S, Government now in force or hereafter adopted, The ConSultant agrees to comply
with all laws governing the responsibility of an employer with respect to persons
employed by the Consultant.
7. NO IMPROPER USE, The Consultant will not use, nor suffer or permit any person to
use in any manner whatsoever, county facilities for any improper, immoral or offensive
purpose, or for any purpose in violation of any federal, state, county or municipal
ordinance, rule, order or regulation, or of any governmental rule or regulation now in
effect or hereafter enacted or adopted. In the event of such violation by the Consultant
or if the County or its authorized representative shall deem any conduct on the part of
the Consultant to be objectionable or improper, the County shall have the .right to
suspend the contract of the Consultant. Should the Consultant fail to correct any such
violation, conduct, or practice to the satisfaction of the County within twenty-four (24)
hours after receiving notice of such violation, conduct, or practice, such suspension to
continue until the violation is cured. The Consultant further agrees not to commence
operation during the suspension period until the violation has been corrected to the
satisfaction of the County.
8. TERMINATION. Should the Consultant be found to have failed to perform his
services in accordance with the Consultant's submission to the county as per this
Agreement, the County may terminate irrunediately for cause, further the county may
terminate for convenience with thirty (30) days written notice..
9, NO DISCRIMINATION. The Consultant agrees that there shall be no discrimination
as to race, sex, color, creed or national origin.
10, INSURANCE, The Consultant shall provide insurance as follows:
A, Commercial General Liability: Coverage shall have minimum limits of $1,000,000
Per Occurrence, Combined Single Limit for Bodily Injury Liability and Property
Damage Liability. This shall include Premises and Operations; Independent
Consultants; Products and Completed Operations and Contractual Liability.
B. Business Auto Liability: Coverage shall have minimum limits of $300,000 Per
Occurrence, Combined Single Limit for Bodily Injury Liability and Property
Damage Liability. This shall include: Owned Vehicles, Hired and Non-Owned
Vehicles and Employee Non-Ownership.
C. Workers' Compensation: Insurance covering all employees meeting Statutory
Limits in compliance with the applicable state and federal laws,
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Agenda Item No. 16E7
September 14, 2010
Page 6 of 97
11. INDEMNIFICATION. To the maximum extent permitted by Florida law, the
Consultant shall indemnify and hold harmless Collier County, its officers and
employees from any and all liabilities, damages, losses and costs/ including, but not
limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the .
negligence, recklessness, or intentionally wrongful conduct of the Consultant or anyone
employed or utilized by the Consultant in the performance of this Agreement. This
indemnification obligation shall not be construed to negate, abridge or reduce any other
rights or remedies which otherwise may be available to an indemnified party or person
described in this paragraph.
This section does not pertain to any incident arising from the sole negligence of
Collier County.
12. LIMITATION OF LIABILITY. Liability shall be limited to the total amount of payments..
made to the Consultant.
13. CONTRACT ADMINISTRATION. This Agreement shall be administered on behalf of
the County by the Information Technology Department,
. .
14. CONFLICT OF INTEREST: Consultant represents that it presently has no interest and
shall acquire no interest, either direct or indirect, which would conflict in any manner
with the performance of services required hereunder. Consultant further represents
that no persons having any such interest shall be employed to perform those services,
15. COMPONENT PARTS OF THIS CONTRACT, This Contract consists of the attached
component parts, all of which are as fully a part of the contract as if herein set out
verbatim: Consultant's Proposal, Insurance Certificate, and RFP #07-4160 Specifi~
cations/Scope of Services, and Exhibits A through G, attached hereto and made a part
hereof by reference.
16. SUBJECT TO APPROPRIATION, It is further understood and agreed by and between
the parties herein that this agreement is subject to appropriation by the Board of County
Commissioners, .
17. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES, No organization or individual
shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other
item of value to any County employee, as set forth in Chapter 112, Part III, Florida
Statutes, Collier County Ethics Ordinance No. 2004-05, and County Administrative
Procedure 5311, Violation,of this provision may result in one or more of the following
consequences: a. Prohibition by the individual, firm, and/ or any employee of tlle firm
from contact with County staff for a specified period of time; b. Prohibition by the
individual and/ or firm from doing business with the County for a specified period of
time, including but not limited to: submitting bids, RFP, and/or quotes; and, c.
immediate termination of any contract held by the individual and/ or firm for cause,
Page 4 of9
Agenda Item .No. 16E7
September 14, 2010
Page 7 of 97
18, IMMIGRATION LAW COMPLIANCE, By executing and entering into this agreement,
the Consultant is formally acknowledging without exception or stipulation that it is fully
responsible for complying with the provisions of the Immigration Reform and Control
Act of 1986 as located at 8 U.s.e. 1324, et seq. and regulations relating thereto, as either
may be amended. Failure by the Consultant to comply with the laws referenced herein
shall constitute a breach of this agreement and the County shall have the discretion to
unilaterally terminate this agreement immediately,
19, VENUE. Any suit or action brought by either party to this Agreement against the other
party relating to or arising out of this Agreement must be brought in the appropriate
federal or state courts in Collier County, Florida, which courts have sole and exclusive
jurisdiction on all such matters,
20, OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County
encourages and agrees to the successful proposer extending the pricing" terms and
conditions of this solicitation or resultant contract to other governmental entities at the
discretion of the successful proposer.
21, AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or
otherwise unenforceable, in whole or in part, the remaining portion of this Agreement
shall remain in effect.
22, ADDITIONAL ITEMS/SERVICES, Additional items and/ or services may be added to
this contract upon satisfactory negotiation of price by the Contract Manager and
Contractor.
23, TRAVEL EXPENSES. Travel expenses shall be reimbursed as per Section 112,061
Florida Statutes.
Reimbursements shall be at the following rates:
Mileage:
Breakfast:
Lunch:
Dinner: .
Airfare:
Rental car:
Lodging:
$ .445 per mile
$6.00
$11.00
$19.00
Actual ticket cost
Actual rental cost of midsize or smaller car
Actual cost of reasonable lodging
at single occupancy rate
Actual cost of parking
Parking:
24, DISPUTE RESOLUTION, Prior to the initiation of any action or proceeding permitted
by this Agreement to resolve disputes between the parties, the parties shall make a good
faith effort to resolve any such disputes by negotiation, The negotiation shall be
attended by representatives of Consultant with full decision-making authority and by
Owner's staff person who would make the presentation of any settlement reached
Page 5 of9
Agenda Item No. 16E7
September 14, 2010
Page 8 of 97
during negotiations to Owner for approval, Failing resolution, and prior to the
commencement of depositions in any litigation between the parties arising out of this
Agreement, the parties shall attempt to resolve the dispute through Mediation before an
agreed-upon Circuit Court Mediator certified by the State of Florida, The mediation
shall be attended by representatives of Consultant with full decision-making authority
and by Owner's staff person who would make the presentation of any settlement
reached at mediation to Owner's board for approval, Should either party fail to submit
to mediation as required hereunder, the other party may obtain a court order requiring
mediation under section 44,102, Florida Statutes.
Any suit or action brought by either party to this Agreement against the other party
relating to or arising out of this Agreement must be brought in the appropriate federal or
state courts in Collier County, Florida, which courts have sole and exclusive jurisdiction
on all such matters,
25. SOFTWARE LICENSE. The Software License Agreement is attached hereto as Exhibit C,
and is incorporated herein by reference.
26, SOFTWARE MAINTENANCE. Software maintenance shall be performed pursuant to
the Software Maintenance Agreement, attached hereto as Exhibit D, and is incorporated
herein by reference. Payment for maintenance shall be made in accordance with Chapter
218, Florida Statutes, also known as the Local Government Prompt Payment Act, and
upon receipt of a proper invoice, either at Phase 1 go live or three (3) months after Notice
to Proceed, whichever is earlier.
27. CONSULTANT SERVICES AGREEMENT. Consulting services will be provided in
accordance with Exhibit G, attached hereto and incorporated herein by reference.
28. PROTECT SCHEDULE. The Project Schedule is attached hereto as Exhibit E, and is
incorporated herein by reference. If the Project Schedule is not adhered to, such action
shall be considered a breach of this Agreement, and if such breach is not cured within ten
(10) business days of written notice from the County to the Consultant, this Agreement
may be terminated,
29. FUTURE MODULES. The Consultant agrees to sell to County future software modules
and a minimum of five (5) user licenses at a discount of twenty-five percent (25%) off list
for a period of two (2) years after Notice to Proceed.
30. EVENTS -OF DEFAULT. Each of the following events shall constitute an "Event of
Default", for which this Agreement may be terminated: .
a, The Vendor shall fail to observe, perform or comply with any material term,
covenant, agreement or condition of this Agreement which is to be observed,
performed or complied with by the Vendor, if such failure continues uncured
for thirty (30) calendar days after the County gives the Vendor written notice of
the failure and the specific nature of such failure.
Page 6 of9
Agenda Item No. 16E7
September 14, 2010
Page 9 of 97
b. The Vendor shall commit any fraud, misrepresentation, breach of fiduciary
duty, willful misconduct, or intentional breach of any provision of this
Agreement.
31. CONSISTENCY WITH COUNTY POLICIES. Consultant shall discuss and review with
the County Project Manager in advance of all critical decision points all matters relating to
the work being provided in order to ensure that the work proceeds in a manner consistent
with the goals and policies of the County.
32, PROHIBITION AGAINST TRANSFERS, Consultant shall not assign, sublease,
hypothecate, or transfer this Agreement, or any interest therein, directly or indirectly, by
operation of law without the prior written consent of the County. Any attempt to do so
without the prior written consent of the County shall be null and void, and any assignee,
sub-lessee, hypothecate or transferee shall acquire no right or interest by reason of such
attempted assignment, hypothecation, or transfer.
33. ACCOUNTING RECORDS, Consultant shall maintain complete and accurate records
with respect to all prices and expenses incurred under this Agreement. All such records
. - shall be clearly identifiable, Consultant shall allow a representative of County during
normal business hours to examine, audit, and make transcripts or copies of such records
and any other documents created pursuant to this Agreement, Consultant shall allow
inspection of all work, data, documents, proceeds and activities related to the Agreement
for a period of three (3) years from the date of final payment under this Agreement.
34. SAFETY. Consultant shall execute and maintain its work so as to avoid injury or damage
to any person or property. In carrying out its work, the Consultant shall at all times be in
compliance with all applicable local, s~ate and federal laws, rules and regulations, and
shall exercise all necessary precautions for the safety of employees appropriate to the
nature of the work and the conditions under which the work is to be performed.
35, FORCE MATEURE, If the performance of any obligation (other than confidentiality
obligations) under the Agreement is prevented, restricted or interfered with by reason of
war, revolution, civil corrunotion, acts of public enemies, blockade, embargo, strikes,
outage of the Internet, law, order, proclamation, regulation, ordinance, demand, or
requirement having a legal effect of any goverrunent or any judicial authority or
representative of any such goverrunent, or any other act whatsoever, whether similar or
dissimilar to those referred to in this Section 35.0, which is beyond the reasonable control
of the party affected, then the party so affected shall, upon giving prior written notice to
the other party, be excused from such performance to the extent of such prevention,
restriction, or interference, provided that the party so affected shall use reasonable
conunercial efforts to avoid or remove such causes of nonperformance, and shall
continue performance hereunder with reasonable dispatch whenever such causes are
removed.
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Agenda Item No. 16E7
September 14, 2010
Page 10 of 97
36. APPLICATION SOFIWARE ACCEPTANCE TESTING, The testing criteria is attached
hereto as Exhibit F, and is incorporated herein by reference.
a, Review and Correction, Collier County will either (i) notify Vendor in writing
that the Application Software meets the Acceptance Tests and is accepted by
Collier County, or (ii) notify Vendor in writing that the Application Software
fails to meet the Acceptance Tests, Collier County shall be deemed to have
accepted the phase of the Application Software in the event no written notice of
acceptance or deficiencies is provided to Vendor on or before expiration of the
aforesaid acceptance test period,
b, Time period for correction. If Collier County notifies Vendor that the Application
Software does not satisfy any or all of the Acceptance Tests, Collier County will
set forth a list of the errors or omissions which have caused the Application
Software not to meet the Acceptance Tests to the extent known by the Collier
County. After notification of a failure of the Application Software to meet the
Acceptance Tests, Vendor shall have twenty (20) business days from the date
that Vendor receives the list of errors and omissions to modify or improve the
Application Software to meet the Acceptance Tests. The Application Software
will then be retested in the same manner. Collier County shall not be required to
allow the acceptance testing to proceed for more than two (2) twenty (20) day
periods. If acceptance testing is not accepted after the second twenty (20) day
period, this Agreement may be terminated by the County. The parties shall
negotiate settlement of the final payment for services rendered by the
Consultant.
37. ORDER OF PRECEDENCE. In the event of any conflict between or among the terms of
any of the Agreement and Exhibits, the terms of the Agreement shall take precedence
over the terms of all other Exhibits, To the extent any conflict in the terms of the
Agreement and Exhibits cannot be resolved, the conflict shall be resolved by imposing
the more strict or costly obligation under the Contract Documents upon the Contractor at
Owner's discretion.
38, KEY PERSONNEI/PROTECT STAFFING: The proposer's personnel and management
to be utilized for this project shall be knowledgeable in their areas of expertise, The
County reserves tl1e right to perform investigations as may be deemed necessary to
insure that competent persons will be utilized in the performance of the contract.
Selected firm shall assign as many people as necessary to complete the project on a
timely basis, and each person assigned shall be available for an amount of time adequate
to meet the dates set forth in the Project Schedule. Firm shall not change Key Personnel
unless the following conditions are met: (1.) Proposed replacements have substantially
the same or better qualifications and/ or experience. (2.) that the County is notified in
writing as far in advance as possible, Firm shall make corrunercially reasonable efforts to
notify Collier County within seven (7) days of the change. The County retains final
approval of proposed replacement personnel.
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Agenda Item No. 16E7
September 14, 2010
Page 11 of 97
IN WITNESS "WHEREOF, the Consultant and the County-, have each, respectively, by an
authorized person or agent, hereunder set their hands and seals on the date and year first above
written.
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Page 9 01'9
BOARD OF COUNTY COMMISSIONERS
COLLIER COUNTY, FLORIDA
By:
EMC Corporation
By:
C' JV!\ilIJ. 'i'j-w' ,
SIgnature
Chantal vanLede Lyon
Managing Counsel
Business Law Group
Typed signature and title
.-
PRODUCER
MARSH USA INC.
ATTN: CHARLES L. WILLIS, ARM
200 CLARENDON STREET
FAX: 212-948-4377
EMAlL: BOSTON.CERTREQUEST@MARSH.COM
BOSTON, MA 02116
MC2 -Cas-A11-08-09
CERTIFICATE NUMBER
NYC-002965226-01
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS
NO RIGHTS UPON THE CERTIFICATE HOLDER OTHER THAN THOSE PROVIDED IN THE
POLICY. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE
AFFORDED BY THE POUCIES DESCRIBED HEREIN.
COMPANIES AFFORDING COVERAGE
Agenda Item No. 16E7
September 14, 2010
Page 12 of 97
COMPANY
A SI. Paul Fire & Marine InsCo
INSURED
EMC CORPORATION INCLUDING
DATA GENERAL, LEGATO SYSTEMS, INC., DOCUMENTUM,
INC., VMWARE, INC. & RSA SECURllY, INC
ATTN: MARK GLENN
176 SOUTH STREET
HOPKINTON, MA 01748
COMPANY
B Lloyd's Of London
COMPANY
C National Union Rre Ins Co Pittsburgh PA
COMPANY
D Travelers Property Casualty Company Of America
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THIS IS TO CERTIFY THAT POLICIES OF INSURANCE DESCRIBED HEREIN HAVE BEEN ISSUED TO THE INSURED NAMED HEREIN FOR THE POLICY PERIOD INDICATED.
NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO V'lHICH THE CERTlACATE MAY BE ISSUED OR MAY
PERTAIN, THE INSURANCE AFFORDED BY THE POUCIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, CONDITIONS AND EXCLUSIONS OF SUCH POLICIES. AGGREGATE
LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID ClAIMS.
co TYPE OF INSURANCE POLICY NUMBER POUCY EFFECTIVE POLICY EXPIRATION LIMITS
LTR DATE (MM/DDIYY) DATE (MM/COIYY)
A GENERAL UABIUTY TE06903832 07/01/08 07/01/09 GENER~LAGGREGATE $ 2,000,000
X COMMERCIAL GENERAL LIABILITY PRODUCTS - COM PlOP AGG $ 2,000,000
CLAIMS MADE [8] O,?CUR PERSONAL & ADV INJURY $ 1,000,000
OWNER'S & CONTRACTOR'S PROT EACH OCCURRENCE $ 1,000,000
FIRE DAMAGE (Anyone fire) $ 1,000,000
MED EXP (An one person $ 10,000
A MA06900600 07/01/08 07/01/09 COMBI NED. SINGLE. LIMIT $ 2,000,000
A X ". TE06903832 07i01/08 07/01/09
ANY AUTO
X ALL OWNED AUTOS BOOIL Y INJURY $
X SCHEDULED AUTOS (Perpe""",)
X HIRED AUTOS BODILY INJURY
X (Per accident) $
NON-OWNED AUTOS
PROPERTY DAMAGE $
GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $
ANY AUTO OTHER THAN AUTO ONLY:
EACH ACCIDENT
AGGREGATE
C, EXCESS LIABIUTY 6081804 07/01/08 07/01/09 EACH OCCURRENCE 10,000,000
UMBRELLA FORM AGGREGATE 10,000,000
X , OTHER THAN UMBRELLA FORM
E WORKERS COMPENSATION AND TC2KUB1 01 07822-08 07/01/08 07/01/09
EMPLOYERS' UABILITY
0 TRJUB 10107810-08. 07/01/08 07/01/09
THE PROPRIETOR! X INCL
PARTNERS/EXECUTIVE
OFFICERS ARE: EXCL EL DISEASE-EACH EMPLOYEE
OTHER I
B ERRORS & OMISSIONS ,QF035808 07/01/08 07/01/09 IE'''' CI,'m & Aggreg", 10,000,000
$10MM SELF INSURED
RETENTION
DESCRIPTION OF OPERATIONS/LOCATIONSNEHICLES/SPECIAL ITEMS
Collier County as an additional insured and refer to contract # (07-4160).
....-
BEFORE THE EXPIRATION DATE THEREOF,
THE INSURER AFFORDING COVERAGE WILL ENDEAVOR TO MAIL --3Jl DAYS WRITTEN NOTICE TO THE
CERTIFICATE HOlDER NAMED HEREIN, BUT FArWRE_TO MAIL SUCH NOTICe SHALL IMPOSE NO OBUGATION OR
UABlllTY OF Am KINO UPON THE INSURER AFFORDING COVERAGE. ITS AGENTS OR REPRESENTATIVES, OR THE
Collier County Government
Contract # (07-4160)
3301 E. Tamiami Trail
Naples, Fl 34112
ISSUER OF THIS CERTIFICATE.
AUTHORIZED REPRESEHTATlVEi
of Marsh USA Ine.
BY: Edward R Ford
~~R.~
'-'y' .., ,--.
VALID ~S.9F:()7(~9108
Agenda Item No. 16E7
September 14, 2010
Page 13 of 97
7/1112008
Investment Schedule
Software Maintenance
EXHIBIT A
infrlEnternrise Version 8,0 Standard Edition
Based upon InfraEnterprise system for connection to SQLServer 2000
with the following licenses.
Concurrent Support Staff (1 Region) Licenses
Named Mail Message ONLY Access I,icenses
End User Self Service
End User Self Help
Pricing Based Upon the Total Configuration
20
o
Not available for systems that have concurrent licenses
Unlimited
Unlimited
~~T;fY;-:~. L~~~;I~~~?Ti~t~/~: :';r~{~~: ;f-'~-.~
~f~-~~'I\ ~ . ~",,\~;..' ll>":"~ ,.,..;..: i! \~ 1>J " :1?}--"1""~>-P.r-~~t8r.~;f; ,j ,.', > ,1 ~""'tn~~~~!>.--.~-,- :4.J1f;1::(..,;", I
~1J]kL~_ ~ ri.;:;~~iit~~-~~_~~zi~~:~~'~~W_tt~~ ~::~~~~L___ &. ~
~~~~~IJm~ETIEI[~;~~~~~~j~~=::::
CMDB
Modules per software schedule
Modules per software schedule
Modules per software schedule
Modules per software schedule
Modules per software schedule
$10,521
$10,089
$6,417
$3,825
$432
$8,100
Change & Release
Service Desk
Service Level Management
Knowledge Management
Portal
~~~!'"':;;;'-
f;;-,
:!t'
Discount
25% off user licences and software modules for
the next two years
25.0%
.e
.~-~~.",.,... #. ;,-..
;~
- Optional annual maintenance and support is payable upon go iive of Phase One or 3 months after Notice to Proceed, whichever comes fITS!.
It includes standard software product upgrades, 7 X 24 telephone support for emergencies, telephone support
during normal business hours for product issues and advice plus a dedicated customer relations manager.
- All prices are given in US Dollars
- Database licenses provided by Client
- W&S for customizations not included. Support provided on time and materials basis
~~]~l;1~&,~?'l~~\ifaBlmi'i!I!ljjittl;~;tif~~~i~.~~~~1BJffu:~
07-4160 ExhibftA-Pricing
Infra Corporation
1of4
$39,384
$107,438
$19,339
$126.777
-
Agenda Item No. 16E7
September 14, 2010
Page 14 of 97
Investment Schedule
Software Maintenance
719l2ooB
Service Desk
Wor1<flow Management
Offers Incident L~ecycle Manegement
functionality based on ITIL principles (also
includes Urgencyllmpac1lPriority Matrix
Definition
Manually and automatically delivers amail to
Officers for a ran e of application events
Auto-logs calls and tasks into infraEnterprise
via amalt
Monitors and controls different versions of
objects attached to Calls (Includes Version
Controt Mana ement
Provides g-aphical'real-time management
analysis across all types of formalized service
agreements, as well as incidenUproblem and
workflow management processes
Outgoing Email
Incoming Emeil
Object Version Control
Monitor
Report Scheduling
Emails reports to customers according to a
schedule
Sends messages from the system to the Pager
a prication
Displays predefined scripts to prompt and
advise Officers how to resolve calls
Supports attaChing multiple forms in the system
10 c re customized data
Attaches unlimited profile details to
organizations, customers, configuration items,
requests, tasks or approvals for reporting
PU oses
Activates access to Configuration Structures
and Baseline Entity types within the CMDB.
Allows CMDB items 10 be cloned to either a
new version or a new item. Allows CMOS items
to be frozen and freezes to be propagated
tho houl the CMDB
Supports multiple custom windows to run on th
system, e.g. Call Details window. Also includes
screen desi ner
Allows only Officers to access the Knowledge
bank (part of knowledge do not need to pay for
twice
Allows users to schedule a request to be
created on a future date and to be created at
some re-defined frequenc
Integrates the infraEnterprise database with a
sin Ie Supported lDAP source
Notifies Officers beionging to a 'forum' about
calls to assist resolution
Supports transfer of a workfiow template from
one Infra database to another
Supports building conditional branching rules
using a 'rule builde~ and conditional forwarding
of tasks, reouests and calls
Pager Interface
Scripting
Forms Designer
Attribute Manager
CMOS Versioning
Multiple Screen Managament
Knowledge Bank Officer
Request Scheduling
Single Domain Directory Integration
Forum Management
Workflow Template Portability (advanced worl<f1ow is
part of the allate do not need to a for both
Advanced Wor1<flow
CTI speeds call logging and provides caller
recognition. Screen pops initiated by caller 10
or IVR announces the caller
SoftwarePricingExhibitA
20f3
Infra Corporation
Agenda Item No. 16E7
September 14, 2010
Page 15 of 97
Investment Schedule
Software Maimenance
71912008
Mail Message Accll$$(Concurrent)
Notifies Officers of a call or task they received
by sending an amail containing a link to the call
In the stem
Automatically converts all time fields in the
system relative to the viewing OffICers local
time zone
Creates multiple secure partnions on a single
database
Enables access to the infra Enterprise
Federated CM08 integration platform. The
integration platform allows information to be
imported from a variety of external sources.
Include. generic connector and one connector
from list below.
Automatically sends out emails containing links
to surve s u on clesln a call
Automates review of a corporation's SlA, OLA
and UC performance, and provides a central
repositOlY of data
Time Zoning
Partitioning
Federated CMOB Integration Platform
Customer Survey
Service Level Management
Mom
Unicode
Suppports the interchange, processing, and
display of written texts for many diverse
la us as within the a plication
Performance tracking of downtime and creation
of planned and unplenned outages for CMOS
items
enables Infra business level administrators to
create a custom submission form with custom
fields for a specifIC type of request
Integrates the infra Enterprise database with
multiple sported LDAP sources
Enables access to a complete palette 01
speCialized task and approvallypes. Included
in this module are Messaging, Conditional
Branching, Update CMOS, Create Request,
Customer Approval, Define Change Window,
Run External Procedure, External Supplier,
Define CMDS Details, Workflow Components
and Closure tasks
Availability Management
Request Submission Designer
Multiple Domain Directory Integration
Workflow Palette
Federated CMOS Connector Module
One connector included in Fedreated CMOS
Module (SMS)
Federated CMOB Connector Module
HP Openview Network Node Manager
HP Insight Manager
Managesoft Autodiscovery and Software
Distribution
InControl Autodiscovery
Federated CMOB Connector Module.
Federated CMOS Connector Module
Federated CMOS Connector Module
SoftwarePricingExhibitA
30f3
Infra Corporation
Agenda Item N
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Agenda Item No. 16E7
September 14, 2010
Page 19 of 97
Exhibit B
leDtance_Cr:tteria Units Cost Total
I M
.-. . -
Service Desk 1.00 $4,812.75
CMOS 1.00 $7,890.75
ChangeIRelease 1.00 $7,566.75
Knowledge 1.00 $6,075.00
Portal 1.00 $2,868.75
SlM 1.00 $324.00
User License (phase 1) 10.00 $2,552.00
User Ucense (phase 2) 10.00 $2,552.00
~ &ii
' . - ..... ."'. ."., ~
.... 'c, ..' :..'...':.""
'::H",. i;.,
InteClration and Customization 1.00 1600
AD Integration
Proiect ManaClement 2.00 1800
SeNice Desk IPK
Imolementation and Consult/no 16.50 1600
InstaUation
Install and Test Standard System
Sys Admin (DB and liS)
Infra console Training
Service Catalog and CMDB Admin
Prelmplementation Configuration
Consulting
Admin-system config
Manager-Templa/e Config
Trainer
Use quick guide customization .
Train the Trainer
Incident and Problem Admin
Pre/mplementation Configuration
Consulting
Admin-system config
Admin- WOIkfIow config
Incident and Problem Staff Trainer
User quick guide install
Train the trainer
Customer Portal Knowledge
Prelmplementation Configuration
Consulting
Admin-system config
Admin- wor1dfow config
Instant Problem Staff Trainer
User quick guide install
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.
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Payout OiJJ~c? UYf! of ,_ c,>.). ,..'..... .,. .<' "c:'. '."'''',.. :',.;:- .i.-,
all tasks below crimplete _ ::c" , ."..:,:., -:,- ,-'.::"': -E'., .'.'; ','.\
Intoa"""'nandCustomlza6on 300 1600. .
Mom Integration
Federated CMOB Connector to SMS .
Project Management 8.00 1800
Change Management and Release .
Customer Portal and Knowledge
Imn/ementation and Consultin.C1 8.00 1600
Change Management Admin
Prelmplementation Configuration
Consulting
Admin-system config
Admin- workffow config .
Report Writer .
Change Managemet Staff Trainer
User quick guide install
Train the trainer :
I"","I{!1'b'''l"tR.rJ~''.j=~,,,,,~ _.Oo!c'\I! :' 'i: ~
;;;, $163,88:toO< -..--.
Agenda Item No. 16E7
September 14, 2010
Page 20 of 97
Agenda Item No. 16E7
September 14, 2010
Page 21 of 97
Exhibit C
Software License Agreement
Software License No. 0093942
PARTIES:
Collier County Board of County Commissioners, 3301 Tamiami Trail East, Naples, FL 34112'
EMC Corporation, 5000 E. Spring Street, Suite 750, Long Beach, CA 90815 {"Licensor"]
r'Licensee'1
WHEREAS:
Licensor has agreed to license to Licensee computer software known as infra Enterprise [the "Software'1 upon the following terms.
NOW IT IS AGREED:
INTERPRETATION
1.1 The licensing of Software or Third Party Software by Licensor under an Order will be governed by the Agreement firstly these Specific
Tenns secondarily. Other expressions are defined in clause 11 of these Specific Terms.
2 GRANT OF LICENCE
2.1 In consideration of payment by Licensee of the License Fees specified in the Exhibit A, Investment Schedule Software, and Exhibit B,
Payment Schedule, Licensor grants to Licensee a personal, perpetual, non-exclusive, non~friir1sl'e-ra5re, non-sub licensable right to:
a.) Use the Software specified in the Agreemenf and any future Work Order and Documentation on site for up to the number of Permitted
Users for Licensee's own business operations;
D.) make copies of the Software solely for backup [or installation for disaster recovery purposes at an approved disaster recovery site]
provided full copyright and proprietary notices of Licensor are induded,
in accordance with the Agreement and any applicable Work Order.
2.2 Notwithstanding the grant of license in.2.1 ,Licensor may terminate this license agreement in accordance with the tenns in Section 5 if
Licensee :
a.) sells, offers for sale, disposes of, pledges, lends or parts with possession of the Software;
b.) sublicenses, rents, uses or otherwise allows the use of the,Software to provide outsourcing, bureau, rental or time-sharing services or
to process any other persons data outside the scope of BCC-IT customers
c.) permits any other person access to or use of Software or the Documentation; outside the scope of BCC-IT Customers
d.) reproduces, communicates, adapts, decompiles, reverse engineers, modifies, develops or otherwise deals with Software or the
Documentation;
e.) merges all or any part of Software with any other software;
f.) Allows for the usage of the software to exceed the usage as defined in the attached license schedule to include multicore and virtual
server implementations
g.) causes or pennit any Malicious Use of the Software;
h.) uses or operates Third Party Software, which has been sub-licensed by Licensor, independently of Software;
i.) copy the Documentation other than for Licensee's intemal use;
j.) if the Software is SUbject to a Concurrent User license, allow the use of Software by a user normally employed outside the Continent
where the Site is located,
without the express prior written consent of Licensor.
2.3 Unless the attached software schedule specifies that you are licensed for the Plus Edition of Software you will be subject to the Standard
license condition as specified below:
a) With the exception of Portal templates, which are identified with file names commencing ci, you may only modify the Software
application template files using the Software screen designer application which is provided as part of the Software product release_
Software application templates files are made up of files used by Software identified by the follOwing four file types (file extension). (i)
.htm ('Ii) .js (iii) .htc (Iv) .css '
3
3.1
INST AlLA TION
Licensee may install the Software (or where Server Farms are licensed, as per the Software Schedule) with the number of processors as
specified in Appendix A Software Schedule, which is owned by Licensee and located on Site designated in the Order, or as otherwise '
agreed in writing by Licensor. For clarity, Licensee is permitted to use this License for production, disaster recovery, development, pre-
production staging, in muticore and virtualization environments and/or a test site, as defined In Appendix A of this 'Agreement
Licensee must verify the suitabirity of your computer or network environment for the functionality of the Software, based upon the installation
pre-requisite documentation provided by Licensor. Licensor has no responsibility in this regard.
-
3.2
4 PAYMENT
4.1 You will pay the License Fees to Licensor as set out in the Agreement, Exhibit A, Investment Schedule Software, pursuant to Exhibit B,
Payment Schedule.
1 of 5
Agenda Item No. 16E7
September 14, 2010
Page 22 of 97
5 TERM AND TERMINATION
5.1 The License will commence on the Commencement Date and continue until tenninated .
5.2 Either party may tenninate this License:
a.) immediately in writing to the other party due to any breach of clause 2; or
b.) with thirty (30) days written notice to the other party for any other breach of the Agreement and tha.! breach is not remedied within
thirty (30) days after receipt of written notice.
6 LIMITED WARRANTY
6.1 Licensor warrants that
a.) standard Software when used in accordance with the Documentation, will perfonn substantially in accordance with its Documentation
for ninety (90) days from delivery to Licensee; and
b.) the storage media on which Software is delivered to Licensee for installation is free from defects.
6.2 This limited warranty does not apply if the Software or media has been modified without Licensor approval, used in a manner not in
accordance with the Documentation or reasonably contemplated by Licensor.
6.3 Licensor's sole obligation and Licensee's exclusive remedy for breach of the warranties in clause 6.1 will be for Licensor:
a.) to use all commercially reasonable best efforts to correct or provide a workaround for any re-producible and promptly reported error in
the Software which materially impairs its operation.
b.) for detected viruses or defective media, to replace Licensee's copy of the Software.
c.) To collaborate closely with Licensee to help rectify a virus or Trojan horse or similar malicious code situation that is introduced by
Licensor.
7 DISCLAIMER OF WARRANTY
7.1 Licensor makes no warranties or representations in connection with any Third Party Software supplied to Licensee under an Order. Licensor
shall make available to Licensee the warranties provided by the Third Party Software supplier to Licensor.
7.2 You understand and agree that:
a.) any warranties in connection with any' TtiirduPa'rty Software are set out in the respective third party software license terms and
conditions;
b.) Licensor makes no warranties that use of the Software will be error-free, uninterrupted or will meet Licensee's requirements, except
that it will meet the perfonnance, capability and functionality as stated in the supplied documentation; and
c.) Licensee has not relied on any inducement, representation, warranty or statement by Licensor in relation to the Software.
8 INDEMNITY
8.1 Licensee agrees to indemnify and hold Licensor harmless against any cost, liability, loss or damage incurred or suffered by Licensor arising
from:
a.) Licensee's unauthorized modification of the Software; and
b.) any unauthorized use of Software by any person caused directly or indirectly by any act or omission by Licensee.
c.) This Section 8 is subjectto the limitations of Section 768.28, Florida Statutes.
9 SURVIVAL
The provisions of Clauses 1 and 7-10 of these Specific Terms will survive any expiry or tennination of an applicable Order with full force and
effect.
10 DEFINITIONS
Commencement Date means:
a.) the date specified in a Notice to Proceed issued by Licensee to Licensor
License means the licensed Use of Software in object code form only, granted to Licensee under an Order and these Tenns and Conditions
as set out in the Software Schedule.
License Fees means the fees payable by Licensee for Use ofthe License as set out in the Fee Schedule.
Concurrent User means the number of Licensee's users accessing the Software at any given time. Once the number specified in
Licensee's License is reached, n6 more users may access the Software until someone else logs off.
Software means Software proprietary to EMC and the subject of the License.
Malicious Use includes, but is not limited to, any act intentional or otherwise, whether authorized or unauthorized, direct or indirect which
has the effect of causing unnecessary and unwanted malicious interference with the business operations of Licensor or which results in
repetitive processing of transactions with no commercial purpose.
Named User is defined as a named individual authorized by Licensee to access the system, regardless of whether the individual is actively
using the Software at any given time. .
Permitted Users means the number of licensed Concurrent or Named Users (as the case may be) permitted to Use the Software as
indicated in the Software Schedule.
Server Fann refers to a configuration where the Software is connected to more than one server. Requests from the Software can be
directed to any server in the farm, and individual users do not need to be configured to a specific server.
Site means the locations occupied by licensee and specified in an applicable Order.
Software Schedule means the schedule attached to an Order detailing the Software and Third Party Software (if any) licensed to Licensee
under that Order.
Third Party Software means software proprietary to a third party Licensor, which the present Licensor supplies to Licensee under an
Order.
20f5
Agenda Item No. 16E7
September 14, 2010
Page 23 of 97
Use means in connection with a License, to install, load, operate or otherwise access by Licensee's employees or customers in accordance
with the Terms and Conditions.
BCC-IT Customers means all departments within Collier County that the BCC-IT department supports for phone and data connectivity, and
any future customers that BCC-IT is required to support per direction of the Collier County Board of County Commissioners.
11 ASSIGNMENT
Neither party may assign or transfer the rights or obligations created through this Agreement without the prior written consent of the other party.
Such consent shall not be unreasonably withheld, so long as the underlying business premise of the Agreement remains unchanged.
12 LAW
EMC Corporation is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, refigion, sex, national
origin, disability, age, veteran status, sexual orientation, or political belief in any aspect of employment or services. The products, activities and
services offered by EMC Corporation are administered on a nondiscriminatory basis subject to the provisions of all civil rights laws and statutes.
EMC Corporation represents that it is in agreement with the subject clause and Executive Order 11246, as amehded, and the rules and regulations
and Orders of the Secretary of Labor pertaining to Equal Opportunity.
13 WAIVER
The waiver of one breach or default hereunder shall not constitute the waiver of any other or subsequent breach or default.
-
3 of 5
Agenda Item No. 16E7
September 14, 2010
Page 24 of 97
Appendix A
Schedule (Software)
Customer:
Collier County
Standard:
SQLServer:
Date: 5/29/2008
Edition:
Database:
x
Developer Plus:
Oracle:
x
Unlimited/multi
App, Server: # Processors / server core # Prod. Servers: 1
# Disaster Recovery
Servers # Test Servers
# Report Servers
# Virtualization Severs for
Production and Disaster
Recovery Unlimited
Number of Officers:
Named: Concurrent:
Regional License Allocation
20
SD:
Americas
x
Change:
EMEA
Global:
AsiaPac
Mail Message Access Only Officers (Available for systems that have no concurrent licenses):
Unlimited Customer/End User Access to the Customer Portal Modules:
Service
x Desk:
x
Change:
x
Knowledge Bank
x
Portal Reporting
Core Modules: (Core Modules below include all Base Modules referenced in the ExhibitA
Software Pricing,
x infraEnterprise Service Desk
X infraEnterprise Change
Mail Message Only Access
vail able for s stems that do not have concurrent licenses.
x Customer Portal - Base
x Customer Portal - Service Desk
x Customer Portal - Change
x Customer Portal - Knowled e Bank
x Customer Portal - Portal Re orting
Modules: These Modules are the same Modules listed in Exhibit A software Pricing, 12 level 1 and 8
level 2 modules, with the generic connector and one custom connector.
Levell Level II
4 of 5
Agenda Item No. 16E7
September 14, 2010
Page 25 of 97
x Multiple Screen Management (Screen Designer) Computer Telephony Integration (CTI )
x Email- Outgoing Integration x Mail Message Access (Concurrent Licences)
x Email - Incoming Integration Time Zoning
Version Control (Advanced Object Management) Partitioning
x Monitor Multiple Applications Servers
x Report Scheduling Unicode
x ITIL Incident-Problem- Known Error Tiers Customer Survey
x
x Scripting Service Level Management (SLM)
x Workflow Template Portability x
x Forms Designer Advanced Depreciation
Attribute Manager x MOM Integration
x CMDB Versioning Multiple Domain Directory Integration
Page Interface x Workflow Palette
Knowledge Bank (Officer) x Availability Management
x Single Domain Directory Integration x Request Submission Designer
Forum Management Release Management
IAdvance Workflow
x Federated CMDB Integration Platform
x Request Scheduling Blackberry Screens
LevelS
Bulk Inventory Module CMOS Module Details
x Generic Connector
x SMS Connector
Number of Level J Modules 12
Number of Level II Modules J!
50f5
Agenda Item No. 16E7
September 14, 2010
Page 26 of 97
...-.----.....-..-.-.----... ......-.-.. ..... . .--- "~-'-'-'- .-.... -.,. -- ._..~... ~.. - _....... .___.. _..._._..__.._., ,..,... _. ._n____._._ ..._. .___. .......____...._.____..__..._..._....._.__.._....____.......___.__..___.___._.___.____
EXHIBIT 0
Software Maintenance Agreement
Software License No. 0093942
PARTIES:
Collier County Board of County Commissioners, 3301 Tamiami Trail, Naples, FL 34112
EMC Corporation, 5000 E. Spring Street, Suite 750, Long Beach, CA 90815 ["Licensor'1
f'Licenseej
Products Covered: As per attached Maintenance Schedule
WHEREAS:
In consideration of payment by the Licensee of the annual Extended Warranty and Support Fee, licensor will provide Licensee with
the following maintenance services in respect of the Software accordingJo the terms of this Agreement ("Agreement").
NOW IT IS AGREED:
1 INTERPRETATION
The provision of Maintenance Services by Licensor under an Order will be governed by these Specific Terms. Expressions are
defined in clause 13 of these Specific Terms.
2 MAINTENANCE SERVICES .
Subject to full receipt of Fees, Licensor will provide the Maintenance Services for the Term to Licensee in accordance with the
Maintenance Schedule and these Terms and Conditions.
Maintenance Services will be provided to Licensee to correct Faults and provide Updates in accordance with the Maintenance
Schedule. ,
Maintenance Services for Developed Software iricludes Enhancements and Updates for the purchased software modules listed in
the Maintenance schedule. Enhancements, Updfltes or new features or functionality for products not specified as purchased in the
Maintenance Schedule are not included. !
Licensee acknowledges and agrees that:
a.) Licensor will use all commercially reasonable best efforts to attempt to address any problems within the time line
guides detailed in Appendix A - Service Level Agreement; and
b.) except where all commercially reasonable best efforts have not been undertaken, Licensor's failure to meet the
time line guides shall not constitute a failure to perform a material provision of this Agreement.
If Licensor determines that a Fault reported by Licensee is not a Fault but a failure or malfunction from some other cause (including
Licensee's business infrastructure, including those elements supplied to Licensee by third parties), and Licensor has informed
Licensee of this; if Licensee then requests Licensor to come on site, then Licensor reserves the right to invoice Licensee for labor at
Licensor's then standard time and materials rates' for any activity undertaken if the root cause of the fault was actually not Licensor's
responsibility and travel expenses in accordance with Section 112.061, Florida Statutes, and Licensee agrees to pay the invoice in
accordance with Chapter 218, Florida Statutes, also known as the "Local Government Prompt Payment Act..
In the event that Licensor is unable to meet its SLA obligations, then both parties will meet to agree to a corrective action plan. If the
agreed corrective action plan is not implemented within the agreed time period, then Licensee is entitled to suspend Maintenance
Services.. : .
;
3 YOUR OBLIGATIONS
On identifying a Fault, Licensee must:
a.) document the! Fault;
b.) notify Licensor promptly of the F~ult; and
c.) provide Licensor with enough information to locate and replicate the Fault,
and Licensor will assign a Severity Level to the Fault in accordance with the Maintenance Schedule.
Licensee will provide supervision, control and management of the use of the Covered Software.
Licensee is solely responsible for:
1 of 8
Agenda Item No. 16E7
September 14, 2010
Page 27 of 97
- ~_..__._--_._-_._----_....._--_.-
d.) maintaining a current back up ofall of Licensee's information including programs and data;
e.) protecting Licensee's information, and Licensee niust:
(0 implement backup procedures;
(iO store back ups appropriately; and
(iiI) ensure that Licensee can.access back ups in a timely and reasonable manner.
Licensee must take all steps necessary to cany .out procedures for the rectification of a Fault within a reasonable time after such
procedures have been provided by licensor.
Licensee must properly train Licensee's personnel in the use and application of the Covered Software and the equipment on which
the Covered Software is loaded or operating.
Licensee must install the latest Update on receipt from Licensor.
In the event that Licensee is unable to meet its obligations, then both parties will meet to agree a corrective action plan. If the
agreed corrective action plan is not impl.emented within the agreed time period, then Licensor is entitled to suspend Maintenance
Services to the extent that Licensee's failure to comply with this clause 3 increases the cost or difficulty of Licensor providing such
services.
4 ADDITIONAL SERVICES
If Licensee requests and Licensor agrees to provide:
a.) materials or services for the Covered Software outside the scope of the Maintenance Services; or
b.) the Maintenance Services on a more expedited basis than Licensee's elected Maintenance Plan provides, .
then Licensor will invoice Licensee at the' rates specified in the Fees Schedule. If no rate is specified in the Fees Schedule,
Licensor's prevailing services charges apply. Travel expenses will be paid in. accordance with Section 112.061, Florida
Statutes. Licensee agrees to pay the invoice in accordance with Chapter 218, Florida Statutes, also known as the .Local
Government Prompt Payment Act".
If Licensee requests and Licensor agrees to make changes or additions to the Covered Software, the Fees for Maintenance
Services will be negotiated between Licensor and Licensee to reflect any changes to the Covered Software.
5 EXCLUSIONS
Maintenance Services do not include service of Covered Software:
a.) which has been modified other than in accordance with written certification of Licensor;
b.) where all necessary Updates have not been implemented by Licensee;
c.) due to operation of Covered Software in conjunction with hardware or operating environment not supported by
Licensor;
d.) used in a manner not in accorda,nce with its Documentation or as reasonably contemplated by Licensor;
e.) due to a third party or Licensee's negligence; or
f.) due to its unauthorized use.
Licensor may suspend all Maintenance Services if clause 5 applies or may provide Licensee with services outside the scope of
Maintenance Ser~ices in accordance with clause 4.
6 SOFlWARE UPDATES AND UPGRADES
During the Term, Licensor will provide Updates to Licensee as specified in the Maintenance Schedule.
Licensor, in its sate discretion, may decide on the content and timing of all Updates.
Upgrades for the software modules owned by Licensee are provided to Licensee under this Agreement. You agree to pay any
mutually agreed third party software license fee that may be included in the upgrade. Licensor reserves the right to offer the option
to purchase new modules, which extend the product's functionality, at the same time as an upgrade.
7 MAINTENANCE FEES
Licensee must pay to Licensor:
a.) the Fees in advance as set out hi the applicable Order; and
reimburse Licensor for reasonable travel and accommodation co.sts incurred by Licensor staff in connection with providing Licensee
Maintenance Services, in accordance with Section 112.061 Fla. Stats. .
Reimbursements shall be at the following rates:
Mileage:
Breakfast
Lunch:
Dinner:
Airfare:
Rental car:
$ .445 per mile
, $6.00
$11.00
$19.00
Actual ticket cost
Actual rental cost of midsize or smaller car
-.
2 of 8
Agenda Item No. 16E7
September 14, 2010
Page 28 of97
.. ..,- .. ~ ....... ._.._.~ ." _.._..~._- --,-- -- -.._____.. .. ___.H._H._____._._____._______._____
Lodging:
Actual cost of reasonable lodging
at single occupancy rate
Actual cost of parking
Parking:
8 ANNUAL FEES REVISION
With effect on or afte~ each anniversary of the Services Commencement Date, in the event that Licensor wishes to vary the Fees for
Maintenance Services then both parties may discuss the proposed change in fees to agree to the change, neither party will
unreasonably withhold agreement to the change. The current maintenance fee will be held in 'effect for two (2) years, after which
time, the increase in fee shall be no more than two and one-half percent (2.5%) of the previous year's fee.
Maintenance of Superseded Releases
Maintenance Services,including the provision of Maintenance Updates, will be provided only for:
a.) Licensor's Current Version of the Covered Software; and
b.) the Preceding Version of the Covered Software for a period of at least twelve (12) months from the Release Date
of the Current Version.
9 TERM
Maintenance Services will commence from the Services Commencement Date for the Tel1T1 specified in the Maintenance Schedule.
Maintenance Services will be renewed annually on the expiry of the Term for a further Tel1T1 unless earlier terminated.
9.1 Either party may give the other written notice to terminate the Maintenance Services at least ninety (90) days prior to the
expiration of the current Term.
9.2 Licensee acknowledges and agrees that no' pre-paid F~es will be refunded due to termination under this clause.
10 WARRANTY
Licensor warrants that it will provide the Maintenance Services with due care and skill, so that the software performs as warranted in
the Software License Agreement. .
11 SURVIVAL
The provisions of clauses 1, 7, 13 and 15 of these Specific Terms will survive any termination or expiry of an Order with full force
and effect.
12 ESCROW
Licensee has the option to enter into escrow arrangements on Licensor Standard Escrow terms (copy available upon request). In
the event that Licensee elects to enter into an Escrow arrangement then Licensee shall be responsible for the Escrow Company
fees. The first year fee is due and payable prior to commencement of the Escrow Agreement.
13 DEFINITIONS
Covered Software means the licensor Software andlor Developed Software (as the case may be) specified in the
, Maintenance Schedule, which is covered by Maintenance Services.
Current Version means licensor's most recent Upgrade release of a specified licensor Software Product
Developed Software means software which has been developed by licensor and licensed to Licensee in accordance with
the Specific Terms of Service for Development Services under an applicable Order.
Licensor Software means Software proprietary to EMC and licensed to Licensee under an applicable Order.
Fault means anyre-producible error in the Covered Software, which results in a failure of that software to conform in
material respects with its respective Documentation.
Maintenance Plan means the Maintenance Services plan contracted by Licensee and the corresponding service level as
set out in the Maintenance Schedule.
Maintenance Schedule means the schedule to these SpeCific Terms and Conditions for software maintenance.
Maintenance Services means the maintenance services provided by Licensor in relation to the Covered Software andlor
Developed Software, as the case may be, set out in an applicable Order.
Maintenance Update means an Update release of Licensor Software evidenced by a change in the letter at the end of the
relevant Version Number, e.g., from Version 7.0a to 7.0b
Major Upgrade means an Upgrade release of Licensor Software evidenced by a change in the first index number of the
relevant Version Number. e.g. from Versio~ 7.1 to Version 8.0.
Mld-Tenn Upgrade means an Upgrade release of Licensor Software evidenced by a change in the second index number
only of the relevant Version Number. e.g., from Version 7.0 to Version 7.1 . The license for the core components and any
modules licensed by a site are generally upgraded without charge based on a continuous maintenance agreement since
initial purchase. It is targeted that only minor modifications are required as part of the upgrade for site-specific
customizations, these willbe chargeable at our current rates. .
Minor Upgrade means an Upgrade release' of Licensor Software evidenced by a change in the second index number of the
relevant Version Number, e.g., from Version 7.0 to Version 7.0.1 . The license for the core components and any modules
licensed by a site are generally upgraded without charge based on a continuous maintenance agreement since initial
3 of 8
Agenda Item No. 16E7
September 14, 2010
Page 29 of 97
purchase. It is targeted that no modifications are required as part of the upgrade for site-specific customizations.
Term means the period for the provision of the Maintenance Services set out in an applicable Order.
Preceding Version means the Upgrade version of a specified Licensor Software immediately preceding the Current
Version.
Release Date means the date a new version of a specified Licensor Software is generally released as the Current Version.
Services Commencement Date means the commencement date fOr provision of the Maintenance Services as set out in an
applicable Order.
Severity Level means the Fault classifications described in the Maintenance Schedule.
Update means a general correction or specific maintenance release to the Covered Software that Infra makes available
from time to time in accordance with Licensee's elected Maintenance Plan at no additional charge as part of the
Maintenance Services.
Upgrade means a version of the Licensor Software that contains either functional or environmental enhancements (as
determined by Infra) which Infra may license separately or may only offer for an additional fee.
Version Number means the unique number assigned to a release of Licensor Software.
16 ASSIGNMENT
Neither party may assign or transfer the rights or obligations created through this Agreement without the prior written consent of the
other party. Such consent shall not be unreasonably withheld, so long as the underlying business premise of the Agreement
remains unchanged. .. .
17 LAW
EMC Corporation is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion,
sex, national origin, disability, age, veteran status, sexual orientation, or political belief in any aspect of employment or services.
The products, activities and services offered by EMC Corporation are administered on a nondiscriminatory basis subject to the
provisions of all civil rights laws and statutes. EMC Corporation represents that it is in agreement with the subject clause and
Executive Order 11246, as amended, and the rules and regulations and Orders of the Secretary of Labor pertaining to Equal
Opportunity.
18 WAIVER
The waiver of one breach or default hereunder shall not constitute the waiver of any other or subsequent breach or default.
4 of 8
Agenda Item No. 16E7
September 14, 2010
Page 30 of 97
EMC CONTRACTS - SOFTWARE MAINTENANCE AGREEMENT
Appendix A
Customer:
Schedule (Software)
Edition:
Database:
App. Server:
App. Server:
Collier County
Standard:
SQLServer:
Date: 5/29/2008
x
Developer Plus:
Oracle:
# Prod. Servers: 1 # Disaster Recovery Servers
1
x
# Processors I server
# Dev: Servers
4
1
# Test Servers 1
# Stage Servers
Number of Officers:
Named: Concurrent: 20
Regional License Allocation
Help:
Worldwide
Access
Change:
Combined (Help & Change):
EMEA
AsiaPac
Mail Message Access Only Officers (Available for systems that have no concurrent licenses):
Unlimited CustomerlEnd User Access to the Customer Portal Modules:
x Help: x Change: x Knowledge Bank x Portal Reporting
Core Modules: (Core Modules below include all Base Modules referenced in the Exhibit A Software
Pricing,
x infra Enterprise Service Desk
x infraEnterprise Change
Mail Message Only Access
Available for systems that do not have concurrent licenses.
x Customer Portal - Base
x Customer Portal- Service Desk
x Customer Portal- Change
x Customer Portal - Knowledge Bank
x Customer Portal- Portal Reporting .
Modules: Levell These Modules are the same Modules listed in Exhibit A software Pricing,
12 level 1 and 8 level 2 modules, with the generic connector and one SMS connector.
Level"
x Multiple Screen Management (Screen Designer) Computer Telephony Integration (CTI )
x Email - Outgoing Integration x Mail Message Access (Concurrent Licences)
x Email- Incoming Integration Time Zoning
Version Control (Advanced Object Management) Partitioning
x Monitor Multiple Applications Servers
x Report Scheduling
ITIL Incident-Problem- Known Error Tiers Unicode
x
Scripting x Customer Survey
x
x Workflow Template Portability x Service Level Management (SLM)
x Forms Designer Advanced Depreciation
Attribute Manager x MOM Integration
x CMDS Versioning Multiple Domain Directory Integration
Page Interface x Workflow Palette
Knowledge Bank (Officer) x Availability Management
x Single Domain Directory Integration Request Submission Designer
x
Forum Management Release Management
~dvance Workflow
Request Scheduling x Federated CMDS Integration Platform
x
LevelS Blackberry Screens
Bulk Inventory Module CMOS Module Details
50f8
Agenda Item No. 16E7
September 14, 2010
Page 31 of 97
EMC CONTRACTS - SOFTWARE MAINTENANCE AGREEMENT
Generic Connector
SMS Integration
Number of Levell Modules 12
Number of Level II Modules ~
Optional annual maintenance and support is payable upon installation.. It includes:
· 7 X 24 telephone support for P-1 emergencies
· Telephone support during normal business hours (B AM to 8 PM EST) for P1-P5 product issues and
advice
· Dedicated customer account relations manager.
Standard software product upgrades at no charge for the owned software, except where third party
licenses are required for the upgrade, when customer has continuously paid maintenance from the date
of purchase,
All prices are given in US Dollars and are subject to sales tax at the prevailing rate. Licensee is sales tax exempt
pursuant to Chapter 21;1, Florida Statutes.
W&S for customization not included, except for customizations listed below. Support provided for non-supported
customizations on time and materials basis
Database licenses and support contracted with the database supplier by Licensee
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Agenda Item No. 16E7
September 14, 2010
Page 89 of 97
EXHIBIT G
Consulting Services Agreement
PARTIES:
Collier County Board of County Commissioners, 3301 Tamiami Trail East, Naples, FL 34112 ("Licenseej
EMC Corporation, 5000 E. Spring Street, Suite 750, Long Beach, CA 90815 ["Licensor"]
WHEREAS:
Licensor will perform consulting services [the "Services"] and provide deliverables [the "Deliverables"] to Licensee
as may be agreed by the parties or as may be more fully described in the Agreement and for future assignments by
mutually executed Work Orders upon the following terms.
NOW IT IS AGREED:
1. INTERPRETATION
1.1 In addition to the General Terms and Conditions, the provision of consulting seNices by LICENSOR under the Agreement
and any future Work Order will be governed by the Agreement firstly and these Specific Terms secondarily.
2, CONSULTING SERVICES
2.1 From the SeNices Commencement Date, LICENSOR will provide Consulting Services to Licensee during the Term in
accordance with the Agreement.
2.2 Consulting SeNices under the Agreement, and any future Work Order for Consulting SeNices may be extended by
Licensee for further periods in accordance with the renewal and extension provisions in the Agreement.
2.3 LICENSOR warrants that the Consulting SeNices will be performed by suitably qualified personnel.
2.4 Any writlen material supplied by LICENSOR remains the intellectual property of LICENSOR. It may not be used or
reproduced for any purpose other than Licensee internal business purposes without prior written consent of LICENSOR.
Similarly, frameworks, methodologies, questionnaires, training notes and other material produced by LICENSOR are for use
by Licensee alone and may not be disclosed to anyone without prior written consent of LICENSOR. This section is subject
to Chapter 119, Florida Statutes, also known as the Public Records Law.
2.5 Licensee acknowledges and agrees that LICENSOR personnel providing the Consulting SeNices are free to use ideas,
concepts, know-how or techniques that LICENSOR may develop or devise in connection with the Consulting SeNices
during the Term, except to the extent it includes confidential information of Licensee. This section is subject to Chapter 119,
Florida Statutes, also known as the Public Records Law.
3, LICENSEE OBLIGATIONS
3.1 To enable LICENSOR to provide Licensee with Consulting SeNices, Licensee will provide LICENSOR staff and contractors
with:
(a) Administrative assistance to schedule meetings and workshops (as may be required);
(b) Reasonable and timely access to all staff, data, records, information. premises and facilities (including computer
facilities); and
(c) Timely availability of Licensee relevant staff to enable LICENSOR staff to perform their work.
3.2 Licensee acknowledges that LICENSOR's provision of Consulting SeNices is subject to the assumptions (if any) set out in
the Agreement or any future applicable Work Order.
Document Reference: 113
LICENSOR Corp Pty Ltd 2003
Version 2.0 Draft 1
in Confidence
@
-
Page 1 of 3
Commercial
Agenda Item No. 16ET
September 14,2010
Page 90 of 97
4. TERMINATION
Unless otherwise specified in the Agreement or any future applicable Work Order, LICENSOR may withdraw Consulting
Services with thirty (30) days written notice, provision of a written exit strategy, and consultation about the termination with
Licensee.
5. Indemnity
Licensee understands and agrees:
a.) that LICENSOR will not be held responsible for the acts or omissioris related directly to services provided of any
Seconded Staff; and
b.) 'to indemnify LICENSOR against all losses, expenses, damages, taxes and costs (on a full indemnity basis) incurred
by or awarded against LICENSOR arising directly or indirectly out of the act or omission of any Seconded Staff in
connection with any Consulting Services to the extent same was at the direction of Licensee.
c.) This section is subject to Section 768.28, Florida Statutes.
6. SURVIVAL
The provisions of clauses 1, 5-7 of these Specific Terms will survive any expiry or termination of an applicable Order with full
force and effect.
7. DEFINITIONS
Consulting Services means the consulting services to be provided by LICENSOR to Licensee under an applicable Order in
accordance with these Terms and Conditions.
Seconded Staff means any LICENSOR employee or contractor who is engaged directly by licensee to work at licensee facility,
who Licensee is directly supervising and directing
Services Commencement Date means the commencement date for provision of the Consulting Services as set out in the
Agreement or any future Work Order.
Term means the period of proviSion of the Consulting Services by LICENSOR to Licensee as set out in the Agreement or any future
Work Order.
8. ASSIGNMENT
Neither party may assign or transfer the rights or obligations created through the Agreement or any future Work Orders without
the prior written consent of the other party. Such consent shall not be unreasonably withheld, so long as the underlying business
premise of the Agreement remains unchanged.
9. NOTICE AND LANGUAGE
All notices between the parties shall be written in English and shall be deemed to have been given if sent by certified or
registered mail, fax, telex, or telegram to the addresses set forth on the page 3 of 3 hereof. Any change of address shall be
communicated in writing within thirty (30) days. If this Agreement is translated into a language other than English, the English
version shall prevail in case of any conflict.
10. LAW
IO.l LICENSOR Corporation is an affirmative action/equal opportunity employer and does not discriminate on the basis of
race, color, religion, sex, national origin, disability, age, veteran status, sexual orientation, or political belief in any aspect of
employment or services. The products, activities and services offered by LICENSOR Corporation are administered on a
nondiscriminatory basis subject to the provisions of all civil rights laws and statutes. LICENSOR Corporation represents that it is
in agreement with the subject clause and Executive Order 11246, as amended, and the rules and regulations and Orders of the
Secretary of Labor pertaining to Equal Opportunity.
10.2 This Agreement is govemed by and construed in accordance with the laws of the State of Florida.
11. Not used
Document Reference: 113
LICENSOR Corp pty Ltd 2003
Version 2.0 Draft 1
in Confidence
@
Page 2 of 3
Commercial
Important Information Regarding the EMC Ionix-VMware Acquisition
Agenda Itft~l ~J
September 14, 2010
Page 91 of 97
View this !i1mail on mobile devices I Online ve.~...QD
~
Important information regarding the EMC lonix-VMware acquisition
Dear EMC lonix Customer,
On April 1, 2010. VMware acquired several products from the EMC lonix family of IT infrastructure management
solutions. As part of the acquisition, VMware will take over product support on July 1, 2010 for the following
products: .
. EMC lonix Service Manager (also formerly known as InfraEnterprise) will become VMware Service
Manager
. EMC lonix Application Discovery Manager (also formerly known as nLayers Application Discovery
Manager) will become VMware vCenter Application Discovery Manager
. EMC lonix Server Configuration Manager (also formerly known as Configuresoft Enterprise Configuration
Manager) will become VMware vCenter Configuration Manager
· EMC lonix Application Stack Manager (also formerly known as FastScale Application Stack Manager) will
become VMware vCenter Application Stack Manager and will be sold as part of vCenter Configuration
Manager'
. EMC lonix Configuration Analytics Manager (also formerly known as Configuresoft Configuration
Intelligence Analytics) will become VMware vCenter Configuration Analytics Manager
VMware is committed to delivering the highest level of support and service for these products without
interruption. Read below for more information about this change and how it may affect you.
. .
Support Offerings and Contracts
VMware is in the process of mapping your existing EMC lonix support contract(s) to the VMware equivalent and
loading this contract data into our systems.
. EMC Basic -> VMware Basic Support and Subscription
. EMC Premium -> VMware Production Support and Subscription
. EMC Enhanced .> VMware Production Support and Subscription
As of July 1. your support contract will be based on the features and service level agreements of VMware
Support and Subscription (SnS) offerings. Please note that VMware Support Offerings cover software only. EMC
will continue to provide hardware support for the term of your contract.
To learn more about VMware support offerings, visit http://www.vmware.com/supportlserVices.
To familiarize yourself with VMware Technical Support, read the VMware Technical Support Guide.
Support Contract Renewals
If your support contract is in the process of renewal or will expire before the July 1 st transition date. an EMC
Support Sales Representative will likely already be working with you. If your support contract is up for renewal
after July 1st, a VMware Support Sales Representative will contact you to ensure continuous, uninterrupted
service.
Contacting VMware Technical Support
VMware has retained the key technical support personnel who were dedicated to supporting the acquired EMC
lonix products, and these engineers will continue to serve you. Starting July 1 st, you will be able to contact these
teams via the VMware support Web site and telephone numbers instead of through the EMC telephone numbers
or Powerlink.
In order to facilitate this transition and ensure uninterrupted access to support personnel, software downloads
and technical information, we are creating your individual VMware Account Profiles and your Company's VMware
Support Contracts now.
VMware is also working to ensure your open Support Requests will be migrated into our case management
system on July 1 st.
Profile Types
Each VMware Support Contract has one Primary License Administrator, one or more Secondary Licensing
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Important Information Regarding the EMC Ionix- VMware Acquisition
Agenda ltEFB~ 1::JfE;37
September 14, 2010
Page 92 of 97
Administrators. and one or more Support Administrators.
You have been assigned the role of Primary License Administrator (PLA) and Support Administrator (SA).
The roles of license and support administrator differ in some ways:
Primary License Administrator (PLA): There should only be one primary license administrator on a contract.
The "Primary License Administrator" is the customer-specified employee on the support contract who is
responsible for the following activities:
. Facilitating election, purchase, and, if applicable, renewal of services
· Receiving and administering software product licenses, maintenance releases, minor releases and major
releases from VMware
. Customer adherence to the license restrictions of this agreement
· Adding, deleting or modifying other administrators (Secondary or Support) listed on the contract who can
log support requests
Support Administrator (SA): A contract can have multiple Support Administrators. The Support Administrator
(SA) is responsible for the following activities:
. Engaging VMware Global Support Services for support
. Monitoring resolution of all escalated support issues
An SA cannot provision, view, modify or redeem licenses. If the SA also has a PLA or an SLA role, this individual
will have the associated capabilities, including the ability to view, modify or redeem licenses.
Only the PLA has the ability to change or add a new SA, to learn more about how to do this, please refer to this
KB article: http://kb.vmware.comlkb/1012219.
If you are not the correct contact to be in the role of Primary License Administrator or Support Administrator,
please contact our Licensing Support team the via Web or teleohone, or via live online chat so we may update
your records.
VMware Account, Support Contract and Open Support Requests
Over the next few weeks, you will be receiving the following em ails from VMware:
VMware Account successfullv created email
We highly recommend you verify your information and update it accordingly to avoid potential delays in service.
To update your information, go to ForQot your password? to set your password, and then go to L09in to
update your Drofile.
This confirmation email holds your unique VMware Customer Number and should be used when contacting
VMware Support.
Note: If you are already a customer of VMware and have a VMware Account, you will not be receiving this emaH.
VMware SUPDort and SubscriDtion Confinnation email (onlv sent to the Primary License Administrator)
You may receive multiple Support and Subscription contract emaHs, depending on the number and types of
products licensed. Please review the products included (new product names), service coverage (Basic or
Production), and support contract dates. If you see any discrepancies or have questions, please contact our
Licensing Support team via Web or telephone, or live online chat so we may update your records. Please be
sure to retain these emails for reference when you need to engage support.
SUDDort ReQuest email (onlv sent to the Supoort Administrator who opened the oriainal case)
VMware is also working to ensure your open Support Requests will be migrated into our case management
system on July 1, 2010. You will receive an email for your open case. Your original Powerlink support request
number will be your VMware Support Request number.
Questions? Contact Us Today
As your VMware account and support contract data takes time to load, it may be a few days before you see the
emails referenced above appear in your mailbox. We will be contacting you again on July 1 st with additional,
detailed product support information. If you have any questions between now and July 1, please contact your
local support team or visit http://www.vmware.com/ao/acauisitionsuPDort.
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Important Information Regarding the EMC Ionix- VMware Acquisition
Agenda It~ 1ffE37
Septembef'f{ 2010
Page 93 of 97
VMware is excited to have you as a customer, and we look forward to serving you.
Sincerely,
Mark Ritacco
Vice President of Operations. VMware Global Support Services
EmaillD: 9216_Em1
VMware, Inc. 3401 HUlview Ave Palo Alto CA 94304 USA Tel 1-877-486-9273
CopyrightC 2010 VMware, Inc. All rights reserved. VMware Is a registered trademark ofVMware, Inc.
Thank you for registering with VMware. Any information that you provide to VMware will be treated In accordance with our PrivacY
f2lli<y.
To manage your profile and subsaiption preferences, please go to your \i:MW~[~tPIQfj.1.!!.Jl~J]~. To UNSUBSCRIBE completely from
VMware communications, please ~~.
http://app.connect.vmware.comle/es.aspx?s=524&e= 14 726134&elq=416b2a9a6a724f43aOa... 8/9/2010
VM~are
Agenda It~ol ~
September 14, 2010
Page 94 of 97
~~ !;lmail on mobile d~jc~ I QnJlne version
~
VMware Is Now Supporting EMC lonix Acquired Products
Dear VMware Customer,
It is official! VMware is now providing technical support for the following products and is committed to delivering
the highest level of support and service for these products without interruption:
-
. VMware Service Manager (formerly known as EMC lonix Service Manager and InfraEnterprise)
. VMware vCenter™ Application Discovery Manager (formerly known as EMC lonix Application
Discovery Manager and nLayers Application Discovery Manager)
· VMware vCenter Configuration Manager (formerly known as EMC lonix Server Configuration Manager
and Configuresoft Enterprise Configuration Manager)
· VMware vCenter Application Stack Manager and will be sold as part of vCenter Configuration Manager
(formerly known as EMC lonix Application Stack Manager and FastScale Application Stack Manager)
· VMware vCenter Configuration Analytics Manager (formerly known as EMC lonix Configuration
Analytics Manager and Configuresoft Configuration Intelligence Analytics)
As of today, your support contract(s) isfare now based on the features and service level agreements of VMware
Support and Subscription (SnS) offerings (Basic'and Production). Please note that VMware Support covers
software only. EMC will continue to provide hardware support for the term of your contract.
In our previous email communication, we informed you we were loading your contact, product and support
contract information into our systems. Please read below for important details about the status of this project and
how it may affect you.
VMware Account and Support Contracts
You should have received separate emails from us with details about your VMware Account and VMware
Support Contracts.
If you haven't already done so, we highly recommend you verify your VMware Account information and update
the address and telephone information accordingly to avoid potential delays in service. To update your
information, go to Foraot your password? and set your password, and then go to Loain and update your profile.
We have loaded approximately 90 percent of the active support contracts into our systems and are working
diligently to ensure they all will be loaded by the end of July 2010. As VMware is dedicated to providing you with
the best customer support experience, we will not deny service through the month of August 2010 while these
final support contracts with your entitled products are being loaded into our systems.
For questions on your Support Contracts, please do not hesitate to contact the VMware Licensing Support team
via the Web or telephone or live online chat.
VMware Support Contract Renewals
Starting July 2010, VMware will begin sending renewal quotes to customers whose contracts have expired or will
be expiring in July, August and September 2010. A VMware Support Sales Representative will be contacting you
to ensure continuous, uninterrupted service. If your support contract was expected to expire prior to June 30,
2010, you may have received a renewal quote from EMC. Please note that quotes are valid only for 60 days after
the date of issue. Renewal quotes being processed now will be completed by EMC. Please contact our VMware
Renewals team at EMClonixRenewals@vmware.com to actively request a renewal quote.
Contacting VMware Technical Support
Starting July 1, 2010, local business hours, you will be able to contact technical support via VMware support
Web site and telephone numbers. The main suport line at VMware is 1-877-4VMWARE (1-877-486-9273); check
our website for alternate worldwide phone numbers. EMC has also updated Powerlink to remind you that
technical support for these products has now shifted to VMware.
New Support Requests-You can file new technical support requests via the Web or telephone. Remember, your
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VM~are
Agenda Itft~~
Septembef'f 4-:- 20 10
Page 95 of 97
VMware Profile holds your unique VMware Customer Number and should be used when contacting VMware
Support. All Support Requests (via the web or telephone), receive an email confirmation with a VMware Support
Request number.
Powerlink Support Requests-VMware migrated your open support case(s) into our case management system.
We have added two zeros to the beginning of your 8-digit Powerlink number to follow our standard 10-digit
numbering schema. This 1 O-digit support request number can be used anywhere it is mentioned to reference
your VMware Support Request number. In addition, we will be loading your past EMC lonix support requests
during the month of July so we have your complete support history.
Support Acquisitions Page
The lonix Acauisition Suooort Web oaoe is available to help you familiarize yourself with key information and
self-help resources for the acquired products, before you explore on your own to learn all about the available
information on www.vmware.comlsuooort. You will find key links to helpful resources such as product support
centers, how-to guides (e.g. filing a support request, escalating a case), technical articles, and frequently asked
questions. Please be sure to review the FAQ to understand your support benefits and the differences from your
EMC support offerings.
Questions? Contact Us Today
Please do not hesitate to reach out to our worldwide teams for assistance for any licensing, technical support or
support renewal issues you may have.
Thank you for your continued business. We look forward to serving you.
Sincerely,
Mark Ritacco
Vice President of Operations, VMware Global Support Services
Emal/ 10: 9373_Em1
VMware; Inc. 3401 HI/Mew Ave Palo Alto CA 94304 USA TeI1-877-4B6-9273
Copyright@ 2010 VMware, Inc. All rights reserved. VMware is a registered trademark of VMware, Inc.
Thank you for registering with VMware. Any infOrmation that you provide to VMware will be treated in accordance wIth our Privacv
Policy.
To manage your profile and subscription preferences, please go 10 your VMware Profile here. To UNSUBSCRIBE completely from
VMware communications, please click here.
http://app.connect. vmware.comle/es.aspx?s=524&e= 14883 723 &elq=4568bb3 8ce72487f95... 8/9/2010
Agenda Item No. 16E7
September 14, 2010
Page 96 of 97
ASSUMPTION AGREEMENT
This Assumption Agreement is made and entered into as of September 14, 2010, by and
between VMware, Inc. ("VMware") and Collier County, a political subdivision of the State of
Florida ("County").
WHEREAS, the Collier County Board of County Commissioners entered into an
Agreement dated July 22, 2008, with EMC Corporation (the "Consultant") for ITIL Software
Suite attached hereto as Exhibit A, and hereinafter referred to as the "Agreement;" and
WHEREAS, VMware hereby represents to Collier County that by virtue of ail asset
purchase agreement VMware is the successor in interest to EMC Corporation, in relation to the
Agreement; and
WHEREAS, the parties wish to formalize VMware's assumption of rights and
obligations under the Agreement effective as of the date fIrst above written.
NOW THEREFORE, IN CONSIDERATION of the mutual promises in this Assumption
Agreement, and for other good and valuable consideration, the receipt and sufficiency of which
are acknowledged by the parties, it is agreed as follows:
(
1. VMware accepts and assumes all rights, duties, benefits, and obligations of the
Consultant under the Agreement, including all existing and future obligations to pay and perform
under the Agreement.
2. VMware will promptly deliver to County evidence of insurance consistent with
Section 10, of the Agreement.
3. Except as expressly stated, no further supplements to, or modifications of, the
Agreement are contemplated by the parties.
4. Notice required under the Agreement to be sent to Consultant shall be directed to:
VMware, Inc.
3401 Hillview Avenue
Palo Alto, CA 94304
Attention: General Counsel
Telephone: 650-475-5000 Fax: 650-427-5023
5. The County hereby consents to VMware's assumption of the Agreement. No
waivers of performance or extensions of time to perform are granted or authorized. The County
will treat VMware as the Consultant for all purposes under the Agreement.
'-
1
i::I . ot:
September 14,2010
Page 97 of 97
IN WIlNESS WHEREOF, the undersigned have executed and delivered this Assumption
Agreement effective as of the date first above written.
COLLIER COUNTY:
ATTEST:
DWIGHT E. BROCK, Clerk
BOARD OF COUNTY COMMISSIONERS
COLLIER COUNTY, FLORIDA
By:
By:
FRED W. COYLE, CHAIRMAN
, Deputy Clerk
VMware, Inc.:
By:
Attest:
Corporate Secretary
Date:
Date:
2