Agenda 09/27/2011 Item #16D1
9/2712011 Item 16.0.1.
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EXECVfIVE SUMMARY
Recommendation,to _eeept and authorize the Chairman to sign the FY 2011-2012 ,State Aid to
Libraries Grant Agreement, Long Range Plan, Technology Plan, and CUrrent Year Action Plan,
permitting the Collier County Public Library to apply for State Aid to Libraries. Fiscal Impact
($187,400).
OBJECTIVE: Obtain acceptance of the Library's Long Range and Technology Plans, and current year
Action Plan and signature of the Chairman of the Board of County Commissioners on the attached "FY
2011-2012 State Aid to Libraries Grant Agreement", the Library Long Range Plan, Technology Plan and
Current Year Action Plan.
CONSIDERATIONS: Collier County Public Library qualifies for State Aid to Libraries under Chapter
257 of the Florida Statutes. The Florida Department of State, Division of Library and Information
Services administers this program. The Agreement, Long Range Plan, Technology Plan and the current
[year Action Plan are required elements in order to receive the State funding. The Board J:las approved
submission of the application for State Aid and associated contracts and documents for over two decades.
State Aid for FY 2012 was authorized by the 2011 Florida State Legislature.
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State Aid is available to Florida public library systems that qualify as a result of meeting minimum
requirements as stipulated in Chapter 257, Fla. Stat. and Chapter 1 B-2, Florida Administrative Code. The
grant amount is calculated by means of a formula that considers: (1) the amount of local funds
appropriated for the Library adjusted by a factor based upon the amount of reVenue one mill levy in the
jurisdiction would generate, (2) the number of library systems in Florida that qualify in a given year, and
(3) the total aplount made available by the State Legislature to improve library services within the State.
Funds are intended to supplement, rather than replace, local effort towards that end.
State Aid may not be used to fund capital construction. It may be used for operating purposes, personnel,
materials and equipment.
FISCAL IMPACT: Preliminary estimates show that Collier County Public Library should receive about
$187,400 in State Aid. Upon notification of the grant award. the Board will be asked to accept the grant
and approve the budg~t amendment to recognize the revenue and appropriate the expenditures. There is
no impact to the General Fund with this grant.
LEGAL CONSIDERATIONS: This item has been reviewed by the County Attorney's Office, requires
majority vote, and is legally sufficient. - CMG
GROWTH MANAGEMENT IMPACT: 'None.
RECOMMENDATION: ,That the Board of County Commissioners accept the Library's Long Range,
Technology Plan and the current year Action Plan, and authorize the Chairman to sign the Agreement for
State Aid and these planning documents, authoDzing the Library to send the documents to Florida
Department of State, Division of Library and Information Services.
Prepared By: Marilyn Matthes
~. Attachments: Grant Agreement, Long Range and Technology Plan and Current Year Work Plan
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9/27/2011 Item 16.0.1.
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COLLIER COUNTY
Board of County Commissioners
Item Number: 16.D.1.
Item Summary: Recommendation to accept and authorize the Chairman to sign the FY
2011-2012 State Aid to Libraries Grant Agreement, Long Range Plan, Technology Plan, and
Current Year Action Plan, permitting the Collier County Public Library to apply for State Aid to
Libraries. Fiscal Impact ($187,400).
Meeting Date: 9/27/2011
Prepared By
Name: MatthesMarilyn
Title: Director - Library,Library
8/16/2011 1 :35: 15 PM
Submitted by
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Title: Director - Library,Library
Name: MatthesMariJyn
8/] 6/201] ] :35: 16 PM
Approved By
Name: AlonsoHailey
Title: Administrative Assistant.Domestic Animal Services
Date: 8/] 6/20] ] 4:20:4] PM
Name: AlonsoHailey
Title: Administrative Assistant,Domestic Animal Services
Date: 8/16/20]] 4:21:15 PM
Name: GreeneColleen
Title: Assistant County Attorney,County Attorney
Date: 8/17/20115:11:54 PM
"-,
Name: Joshua Thomas
Title: Grants Support Specialist,
Date: 8/24/2011 3:25:42 PM
Packet Page -1744-
Name: RamseyMarla
Title: Administrator, Public Services
Date: 9/14/2011 11 :21 :55 AM
Name: GreeneColleen
Title: Assistant County Attorney,County Attorney
Date: 9/15/2011 10:23: 17 AM
Name: PryorCheryl
Title: Management! Budget Analyst, Senior,Office of Management & Budget
Date: 9/19/2011 2:42:36 PM
Name: KlatzkowJeff
Title: County Attorney,
Date: 9/19/20113:09:13 PM
Name: IsacksonMark
Title: Director-Corp Financial and Mgmt Svs,CMO
Date: 9/19/2011 5:27:15 PM
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9/27/2011 Item 16.D.1.
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9/27/2011 Item 16.0.1.
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COlliER COUNTY PUBLIC liBRARY
Long Range Plan
2012-2017
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Technology Long Range Plan
2012-2015
Page 10
Current Year Action Plan - 2012
Page 9
September 2011
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9/27/2011 Item 16.0.1.
INTRODUCTION
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The Collier County Public Library is required by the State Library of Florida to develop and update a
planning document that clearly delineates the Library's role in Collier County. This long-range plan needs
to be updated on an annual basis, and is to include the long-range plans for services, facilities and
technology. It also includes the 'current year action plan' that emphasizes projects for the current fiscal
year.
The Long-Range Plan for Technology has been required in order for the Library to receive Federal E-
Rate funds. Current indications are that is no longer required, but the Library intends to maintain its
currency as part of this Long Range Plan.
The following document has been developed to meet these requirements and to provide basic planning
information and guidance for Collier County Public Library.
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Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
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I. MISSION STATEMENT
The mission of the Collier County Public Library is:
To provide and promote Library information and sustain services that enlighten the minds
and enrich the lives of community residents and visitors of all ages.
II. BACKGROUND INFORMATION
The Library Advisory Board (LAB) and the Board of County Commissioners (BCC) approved this Long
Range Plan, in August 2011. Annually, the BCC has also approved the Current Year Action Plan to
maintain the plan.
In the mid 1990s, both the LAB and the BCC approved the concept of Regional Libraries for Collier
County. Regional Library services centers 'were intended to provide a wider range of library services to a
heavily populated area or to clustered geographical areas within a fast growing or changing population
base. The idea was to replace the need for several new dependent neighborhood branches with one
independent Regional Library service center, thus reducing the system's overall operating costs.'
The remaining libraries were designated as 'neighborhood libraries', with 6,600 square feet to 12,000
square feet of Library space. Since that time, however, it has become apparent that the Library system is
actually a three-tiered system. The 'community' libraries are generally between 12,000 and 29,000 square
feet, but can have an additional characteristic: they serve a discrete population that is larger than a
~ neighborhood Library but smaller than a regional Library. A community Library might also be smaller than
the 12,000 to 29,000 square feet, but might be geographically located so that it functions as the only
Library for a community.
Size
Population
served
ReQional Libra
30,000+ square feet
Nei hborhood Libra '
Less than 12,000 square feet
Hours
90.000+
60 - 70 hours/week, 6
or 7 days a week
20.000 - 45.000
. About 50 hours/vveek, 6 days a
week
U to 20,000
40 - 50 hours per week,S
days a week (6 preferred)
Regional libraries provide at least 30,000 square feet. A Librarian, with Masters of Library Science
degree, supervises each regional library, including the Children's, Circulation and Reference
departments. A sufficient number of support staff members are assigned in order to provide appropriate
service to the region for a total of 60-64 hours, 6-7 days a week. At no time should a regional library be
staffed with less than 4 staff members. A regional library mayor may not be open on Sundays.
Regional libraries contain larger materials collections and provide some area of specialization not found in
neighborhood branches.
The current regional libraries are:
a. Headquarters Library (42,000 sq. ft.)
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i. Includes Library Administration
ii. Includes centralized materials purchasing and processing
iii. Large enough for growing populations within 5 - 10 miles
iv. 25 - 30% fewer staff than 3 neighborhood libraries
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
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9/27/2011 Item 16.0.1.
b. Naples Branch (35,800 sq. ft.)
i. Large enough for growing populations within 5 - 10 miles
ii. 25 - 30% fewer staff than 3 neighborhood libraries
iii. Provides system repository for library system
1. Shelving to house 'last copies' and less popular but needed research
materials
iv. Functions as the main Reference Center for the system
1. Has larger print Reference collection than other regionals
v. Location of Genealogy Collection
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c. South Regional Library (30,000 sq. ft.)
i. Large enough for growing populations within 5 - 10 miles
ii. 25 - 30% fewer staff than 3 neighborhood libraries
iii. Site of largest meeting/multi-purpose room, holding about 300 people
iv. Site has potential to double size of the Library when the population warrants
v. Provides the largest Library meeting room in the system
The current community libraries are:
a. Golden Gate (17,000 sq. ft & 7,000 sq. ft. existing building.)
i. Is landlocked. Has potential to expand to 24,000 sq. ft. County currently has
contract with a local not for profit organization to build an addition to this Library.
New facility would function both as a Library and as a 'senior resource center'.
ii. Is currently open 6 days, 52 hours per week
iii. Serves primarily the Golden Gate community, including Saturday service to those
living in the Golden Gate Estates area.
b. Marco Island (16,345 sq. ft)
i. Is landlocked. Cannot be expanded.
ii. Is currently open 5 days, 44 hours per week
,-.......
c. Immokalee (8,000 sq. ft.)
i. Building will need to be expanded to +/- 30,000 sq, ft. and converted to a regional
library in order to provide service for future population growth in Immokalee. The
library will need to work with both the Health Department and the Parks &
Recreation Depal'tment to plan adequate parking for this size of building and the
entire site.
II, Consideration can also be given to locating a shared library in southern Hendry
County. An interlocal agreement would be needed.
iii. Immokaklee is currently open 5 days, 40 hours per week,
The current neighborhood libraries are:
a. Vanderbilt Beach (7,000 sq. ft.)
i. Is landlocked. Cannot be expanded beyond current 7,000 sq. ft.
ii. Is currently open 36 hours, on 4 days per week
b. Estates (11,182 sq. ft.)
i. Can be expanded to an estimated 21,000 sq. ft. No timeline yet determined.
ii. Is currently open 36 hours, on 4 days per week
c. Everglades City (900 sq. ft.)
i. Needs to increase from 900 sq. ft. to approximately 3-5,000 sq. ft., due to its
distance from any other branch library. Facility occupies free space in Everglades
City Hall. Tax Collector pays for staff person who performs responsibilities of
Clerk and Tax Collector's offices. Library provides materials, supplies and
equipment for area Library service. No funds are available for expansion.
d. East Naples (6,600 sq. ft.) ,-.......
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
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9/27/2011 Item 16.0.1.
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i. Building is landlocked at 6,600 sq. ft. Consideration will be given to moving to
another location when funds are available.
ii. Is currently open 36 hours, on 4 days per week
Current State of the Library:
Materials circulation has surpassed the 3 million mark two of the last three fiscal years. Reduced hours
and decreased funds available for purchase of new Library materials have had negative effects on
circulation. Circulation in FY2010 was down approximately 2%, as compared to the previous year.
Library funding comes from local property taxes, impact fees paid by new construction, State Aid to
Libraries, occasional Library Services and Technology grants, E-rate reimbursements for technology
expenditures, Friends of the Library donations, and gifts from individuals. The Library competes with other
county government agencies for funding, but has enjoyed strong support of County Administration and
the Board of County Commissioners for the last 10-15 years.
The Library participates in the Southwest Florida Library Network (SWFLN), taking advantage of the
many continuing educational programs offered. Reciprocal borrowing agreements enable Collier
residents to use libraries in other parts of Southwest Florida that they would normally have to pay to use.
Collier residents had enjoyed directly borrowing from other libraries in Florida through programs operated
by SWFLN and the Tampa Bay Library Consortium (TBLC). We anticipate a replacement program in the
near future.
The State Library of Florida's' Virlual Library' project greatly enhances the information options for Collier
residents. The funding of the statewide information databases, including Gale's Info Trae enables Collier
residents to research magazine articles from their homes and offices, as well as from Library computers.
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Collier County Public Library
LongRange Plan, Technology Plan, Current Year Action Plan
September 2011
Packet Page -1750-
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Collier County Public Library
Compared to Florida Libraries**
* Standard: 1 professional and 3 non-professionals per 10,000 citizens. (ALA)
** FY09 Statistics at: (latest published statistics for Florida Libraries)
htto://dlis. dos. state. fl. u s/bld/resea rch office/2009/
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9/27/2011 Item 16.0.1.
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This chart uses actual population, Collier Coullty AUIR uses 'weighted peak' population,
222
3,304,245
2,403,446
,,-.....,
4,278,391
5.492.287
5,187.528
The Library has been challenged by the tremendous growth of population in the County, As is apparent
from the following chart, the Library plans must include the seasonal population, as well as the year-round
residents.
FY2000 FY2005 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015
Population* 251,377 317,788 333,600 339,786 346,087 352,505 359,042 365,700
Peak Season
PODulation* 309,511 386,668 389,149 395,856 402,679 409,620 416,680 424,193
Circulation 1,885,210 2,858,545 2,934,050 2,900,000** 2,950,000.. 3,000,000** 3,100,000.. 3,200,000..
· Population Statistics: Collier County Comprehensive Planning Section, 2011
· .* Estimated circulation
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
packetpage-1751-
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9/27/2011 Item 16.0.1.
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III. Library Responses
Using the Public Library Association '2007 Public Library Service Responses' the Library has identified
three major service responses that it plays in the community, and two related service responses. All of the
service responses were selected through extensive Library staff and Library Advisory Board discussions.
The response selection process was difficult as Library Staff truly wants to provide 'everything to
everyone'.
The responses selected have been, however, modified to fit the needs of local residents. These
responses are:
Major Service Responses:
A. Understand How to Find, Evaluate, and Use Information: Information Fluency.
Residents will know when they need information to resolve an issue or answer a question and will have
the skills to search for, locate, evaluate, and effectively use information to meet their needs.
B. Create young Readers: Early Literacy.
Children from birth to age five will have programs and services designed to ensure that they will enter
school ready to learn to read, write, and listen.
C. Visit a Comfortable Place: Physical and Virtual Spaces.
Residents will have safe and welcoming physical places to meet and interact with others or to sit quietly
and ready, and will have open and accessible virtual spaces that support networking.
Related Service Responses:
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D. Connect to the On-line World: Public Internet Access.
Residents will have high-speed access to the digital world with no unnecessary restrictions or fees to
ensure that everyone can take advantage of the ever-growing resources and services available through
the Internet.
E. Stimulate Imagination: Reading, viewing, and listening for pleasure.
Residents will have materials and programs that e>:cite their imaginations and provide pleasurable
reading, viewing, and listening experiences,
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Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
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9/27/2011 Item 16.0.1.
IV.
Goals and Objectives
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County Strategic Plan
County Vision: We strive to be the best community in America to live, work and play.
County Mission: To deliver high quality, best-value, public services, programs, and
facilities to our residents and visitors.
County Strategic Focus Area: I. Quality of Place
County Strategic Goals: To preserve and enhance the safety, quality, value,
character, and heritage of our neighborhoods, communities and region.
County Community Expectation: A. Provide high quality, best value public services
and amenities.
County Objective 4: Diverse & abundant recreational, educational & cultural programs
& facilities.
Public Library Service Responses/Goals:
A. Information Fluency. Residents will know when they need information to resolve an issue or
answer a question and will have the skills to search for, locate, evaluate, and effectively use
information to meet their needs.
i. Provide basic classes on how to use the Internet and electronic Library resources.
ii. Offer classes on new technologies and current Web trends.
iii. Create online tutorials to help users navigate Library technology and the Web.
iv. Offer hands-on classes on various software applications.
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B, Early Literacy. Children from birth to age five will have programs and services designed to ensure
that they will enter school ready to learn to read, write, and listen.
i. Present regularly scheduled story programs divided by age of intended audience.
ii. Include interactive components, such as singing, puppets, etc., in story pro.grams.
iii. Develop theme packets that include books, tapes. toys, software, and games for parents and
caregivers to use with their children.
iv. Provide computers vvith appropriate programs for preschool children.
v. Participate in 'NetSmarts' program.
vi. Provide Library or book-related craft programs.
vii. Provide a variety of special programs.
viii. Provide summer reading programs.
ix. Establish an 'electronic' book reading program.
C. Physical and Virtual Spaces. Residents will have safe and welcoming physical places to meet
and interact with others or to sit quietly and ready, and will have open and accessible virtual spaces
that support networking.
i. Provide meeting rooms for public use.
ii. Provide comfortable seating throughout the library.
iii. Provide a gallery or exhibit space.
iv. Provide performance space.
v. Develop and maintain a Library events Web page and appropriate program information.
vi. Participate in social networking to keep public users informed of programs and services.
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Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
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9/27/2011 Item 16.0.1.
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D. Public Internet Access. Residents will have high-speed access to the digital world with no
unnecessary restrictions or fees to ensure that everyone can take advantage of the ever-growing
resources and services available through the Internet.
i. Provide public-use computers and printers.
ii. Provide high-speed access to the Internet.
iii. Provide wireless access to the Internet.
iv. Provide wireless printing.
E. Stimulate Imagination: Reading, viewing, and listening for pleasure. Residents will have
materials and programs that excite their imaginations and provide pleasurable reading, viewing, and
listening experiences.
i. Provide readers' advisory services to assist users to locate materials of interest.
ii. Display new materials in a prominenttocation.
iii. Provide rotating displays to highlight specific subjects or materials types.
iv. Provide public film programs.
v. Provide downloadable materials for circulation.
vi. Provide public book discussions.
FY11 CURRENT YEAR ACTION PLAN
Collier County Public Library
In FY2011, the Library will concentrate on the following:
SERVICES AND PROGRAMS:
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. Continue public programs, with an emphasis on technology programs for the public
. Enhance and feature children's website
· Promote use of downloadable media, especially to seasonal residents, including public
training on using handhelds
It Promote use of electronic resources
c Evaluate self-check circulation systems, determine if funds are available and purchase if
appropriate
~ Start transition to 'I-Borrow' replacement, if available
. Provide training opportunities for other Public Services Departments
. Consider working with Friends to circulate e-book readers
COLLECTIONS:
. Continue collection development for new South Regional Library
· Use new automation reporting program to evaluate collections
· Evaluate floating collection use, adding additional item types if appropriate
. Add more electronic resources
STAFF:
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. Provide on-going training for all employees
· Establish a 'training' schedule to allow staff to attend state and national conferences
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
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9/27/2011 Item 16.0.1.
. Encourage staff to take advantage of on-line training opportunities with SWFLN and
WebJunction
. Evaluate and expand Library workgroups
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FINANCES:
. Maximize budget allotment
. Reduce expenses as appropriate
. Ensure State Aid and E-Rate paperwork are completed in order to qualify for funding
FACILITIES:
. Prioritize maintenance issues to ensure building longevity.
Collier County Public Library
TECHNOLOGY LONG RANGE PLAN
September 2011
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I. Introduction
In order to maintain a competitive position in the area of information services and to provide a high
standard of public service, Collier County Public Library must offer a wide range of electronic services, as
well as traditional print and audiovisual services. This Technology Pian is intended to supplement the
Library's Long Range Plan, September 2011, as well as provide guidance in planiling for electronic
information services, appropriate hardware, software, and telecommunications infrastructure to deliver
these services.
II. Library Vision Statement
The Collier County Public Library recognizes the growing importance of technology in the provision of
information services to our customers. With technological innovations, the Library can more readily
provide access to a select collection of print and non-print materials, and services for the informational,
educational, recreational and cultural needs of the residents of Collier County. Customers will be able to
access, exchange, and analyze information readily from electronic sources, which accommodate different
learning styles. The Library also recognizes that not all users are comfortable with technology, and seeks
to provide appropriate services to all users.
III. Library Mission Statement
To provide and promote Library information and sustain services that enlighten the minds
and enrich the lives of community residents and visitors of all ages.
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Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
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9/27/2011 Item 16.D.1.
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IV. Information Technology Assessment
A. Current Inventory of Equipment and Services
1. Current Computer Inventory
a. Staff Computers - 112
b. Public Use Computers - 184
c. Library Children's Computers - 26
2. Telecommunications Services and Internet Access (Current)
a. Host - 150 Mbps Ethernet Host
b. Headquarters - 50 Mbps Internet Access
c. Vanderbilt Beach, Naples Regional, Golden Gate, Immokalee, East Naples, Estates
Branch, South Regional, Marco Island Branch - 10 Mbps Internet Access at each
location.
d. Everglades City - 1.5 Mbps Frame Relay
e. Headquarters to County Administration - 20 Mbps Internet Access
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3. Network Equipment a. Servers
-- IBM X3650 - Catalog and Circulation Server
-- HP Proliant DL-360 (2) - Mail Server / Public-Staff - Collier Friends
-- Dell PowerEdge 1600 - DNS Server
--HP Proliant DL-160 - CCPL Updates, Print Server
a. Routers
i. Cisco 2821 - Internet router
ii. Cisco 3825 - WAN router: Branches connect here
iii. Cisco 25xx - Each Branch has this router (all scheduled for retirement)
b. Switches (HQ)
i. Cisco Catalyst 3500, 24 port
ii. Netgear F2750T2, 48 port
iii. Netgear GS716T, 16 port (for Services outside firewall-Servers)
iv. Netgear FS726T, 2 each, 24 port
c, Firewall:
i. Cisco5510ASA
4, internal conneciions
i. Cat 5 wiring used throughout all libraries
B. An Assessment of the Telecommunications Services, Hardware, Software, and other Services:
All libraries currently have adequate internal data wiring and electrical service for existing computers.
Should the Library be able to add public-use computers, additional data and electrical outlets would be
needed. As new facilities are built, CAT 6, or current standard for wiring is specified in construction
documents. Connections to buildings are fiber. Public-use Wi-Fi is available through Com cast
connections. As computers are added to a facility, automation staff evaluates the level of service and
recommends increases as needed.
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All areas of the library are using technology to a major extent. All cataloging, circulation, reference,
interlibrary loan and administrative functions make extensive use of technology. Staff has emphasized
providing services via the Library's web page. Patrons can use the web page to check on materials on
loan; to renew materials; to reserve materials; and to view program schedules, hours, locations, and
make comments. Additionally, patrons may ask reference questions and request interlibrary loan
materials via the web page. The Library also sends out an occasional electronic newsletter to those who
indicate they would like to receive it.
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
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9/27/2011 Item 16.0.1.
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All library locations provide public Internet access and access to commercial databases, via filtered
workstations. Separate computers are provided for patron access to the library catalog, to ensure they
are available when needed. The Library did install EnvisionWare, a public-use computer management
system, in FY2009. The Library is currently evaluating the additions of self-check-out stations.
The Library has offered wireless Internet access at all libraries, except the Everglades City Branch.
Com cast provides connections at no charge to public libraries, so the cost of the project has been
minimal-but very popular. As people try to manage financially in the current economic downturn, we find
more people using Library computers and the Library's wireless Internet connection. The service is
popular, and often the connections slow down do to the large numbers using the service. In FY2011, we
upgraded our Internet capacity and purchased commercial class routers for wireless. They have been
installed at all locations, and provide more consistent wireless services for the public.
The Library has a computer lab at the Estates Branch Library. Equipment was originally provided by
Gates Grants, but the computers have been updated with local funding. The full Microsoft™ Office Suite
of programs and educational games are available for use in the lab, as well as Internet access and
hands-on classes in computer usage.
River Park Community Center also has a computer lab for the public to use. The computers were
originally funded by a State Library grant, in cooperation with the City of Naples and the Macedonia
Missionary Baptist Church. Since the Center is only a few blocks from the Naples Branch Library, staff
refers the public to the Center for word processing and longer use sessions than are available at the
Naples Branch. The Library continues to provide Internet Access support to this computer lab, and Library
Staff members teach classes there. The City of Naples has replaced the computers at this facility.
Library computer labs are also available at the Immokalee and the Golden Gate Branches, though public-
use computers are available at all of Collier libraries. ~
C. Professional Development:
All staff members receive training in using the Library's equipment and resources. All new hires go
through an orientation that includes a technology assessment, though a hiring freeze has limited the
number of new employees. Training is partially planned based on this assessment. Staff members
receive specific training in using technology in their primary job assignments from their supervisors or the
supervisor's designee,
The Library intends to arrange for additional automation system training for staff in Collier County. The
staff members most familiar with our Innovative Interfaces Inc, Millennium system no longer work for the
Library-and have not been replaced due to the hiring freeze. In order to maximize the use of the system
and provide better management data, a newer reporting program has been purchased. The program is
much easier to use, and all management staff members have access to it.
Formal continuing education training is required and encouraged for all levels of employees. The Library
assumes all expenses incurred to provide job related training to all employees. Training is available
through:
. Collier County Public Library Automation Department
. Collier County Information Technology Department
. Southwest Florida Library Network
. Element K, on-line tutorials
. Staff taught workshops
. Reference Department Classes
Classes include using the Internet, setting up e-mail accounts.using Genealogical resources, commercial
databases, First Search, Excel, Word, and others.
.--.....
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
12
Packet Page -1757-
9/27/2011 Item 16.0.1.
,-..
Generally, most library staff members are capable of using technology to the extent required by their jobs.
As in any organization, some are more comfortable with technology than others. Sometimes the public
expects staff to 'know everything there is to know' about computers and the Internet. Unfortunately, staff
does get frustrated when the public has this expectation. Staff provides as many classes in the use of
technology as possible, taking into consideration that all have other responsibilities.
C. Current budget
The Library is governed by Collier County, with the majority of operating funds coming from local property
taxes. In addition, the Library generally qualifies annually for State Aid to Libraries. Construction and
library books are paid for with Impact Fees that are imposed on new residential construction to help pay
for 'infrastructure'. The Library also receives generous donations from the local community and the
Friends of the Library. In FY1 0-11, the Library qualified to receive over $80,000 in E-rate support. These
funds will be used to purchase additional computers and peripheral equipment and to pay increased costs
of expanded bandwidth capacity. Some funds may be reserved for purchase of self-check out stations.
Technology Related Budget for FY12
October 1, 2011- Se tember 30,2012
Maii"ltenance OatalPnoi"le.til'ies
$120,400 $178,400 $163,200
* County has assumed financial responsibility for 50% of Staff Training.
Staff Trainin
$ 8,000
D. Needs Assessment
..-, With the ILS system and stable network links in place, the Library will focus on four areas for
improvement in FY09:
1. Standardization of PC's and software. A staff workgroup is evaluating needs of staff and the
public.
2. Stability. Staff and public PC's are vulnerable to a growing array of threats from the Internet and
other malicious sources. Effort will be taken to make the systems harder to change or
compromise, When possible, self-healing software tools will make it easier for an affected
system to be fixed.
3. Staff Training. The best computers and software are still only tools for people to use, Classes
on common technology, such as MS Office and Windows, will enable our staff to feel more
comfortable, be more productive, and offer more help to patrons. Staff are taking advantage of
more on-line training, thus reducing travel costs and time.
4. Ease of Maintenance. In conjunction with the three above tasks, we will strive to make the
Library's PC's easier to upgrade and service. When possible, automatic tools will deliver needed
updates, eliminating the need for individual attention.
Staff recognizes the need to remain current and use the new technologies to facilitate work and improve
public service. Keeping up with the new technologies and patron expectations is difficult.
We believe equipment, funding, and training are all in place to ensure a successful year that includes
implementation of new library projects.
v. Technology Goals and Objectives and Timeline for Implementation
A. To provide the most appropriate electronic information delivery system for patrons.
1. FY12
.
Consider and implement new components of the new library automation system,
as funds and staff time are available.
---..
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
13
Packet Page -1758-
.
.
.
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.
.
.
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.
.
2. FY13
.
.
.
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.
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.
3. FY14
.
.
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+
.
.,
9/27/2011 Item 16.0.1.
Continue to evaluate commercial databases offered to the public, adding and
deleting products as appropriate.
Evaluate usage statistics of current database subscriptions.
Survey public on their technology needs that are appropriately handled by the
public library.
Provide public training on use of commercial databases.
Continue to provide special training programs for other County departments and
school students in use of commercial databases.
Provide public training in use of library website and the websites of other County
departments.
Continue and expand staff and public training.
Implement any public service features made available by automation system.
Evaluate self-check units.
Publicize and expand downloadable audio books.
a. Consider download stations at each library.
---
Implement any parts of ILS, if not completed.
Evaluate commercial databases offered to the public.
Evaluate usage statistics of current database subscriptions.
Survey public on their needs.
Provide public training on use of automation system.
Provide public training on use of commercial databases.
Provide public training in use of library website.
Provide public training on use of automation system.
Provide public training on use of commercial databases.
Evaluate commercial databases offered to the public.
Evaluate usage statistics of current database subscriptions.
Survey public on their needs.
Provide public training in use of Library website.
Evaluate and implement any new technologies if appropriate.
~
B. To evaluate and purchase new and changing technology to meet public demand.
1. FY12
.
.
.
.
.
2. FY13
.
.
.
.
3. FY14
.
.
.
implement better security and maintenance systems on pes.
Explore and implement new options as we install components of the automation
system.
Evaluate self-checks.
Consider and evaluate thin clients.
Evaluate any data line options made available through the county network.
Continue to maximize new automation system.
Publicize e-book products.
Evaluate circulation of laptops and e-book readers.
Set up audio down-load stations at each library that do not have such service.
Review any technology innovations or trends.
Consider RFID (Radio Frequency Identification) for circulation.
Ensure all libraries have adequate numbers of self-checks.
~
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
14
Packetpage-1759-
,-"
9/27/2011 Item 16.0.1.
C. To connect to relevant information sources outside the library.
1. FY12
. Evaluate commercial databases offered to the public.
. Refine 'Web Bridge' product as part of new automation system.
. Evaluate usage statistics of current database subscriptions.
. Survey public on their needs.
. Participate with any State Library selection process.
. Implement IBorrow replacement (if any).
. Start to construct an 'ebranch'.
2. FY13
.
.
.
.
3. FY14
.
.
.
.
Evaluate commercial databases offered to the public.
Evaluate usage statistics of current database subscriptions.
Survey public on their needs.
Work with any State Library or Library consortium projects, such as Virtual
Reference.
Refine 'ebranch'.
Evaluate commercial databases offered to the public.
Evaluate usage statistics of current database subscriptions.
Survey public on their needs.
~
D. To train staff and educate the public in all forms of electronic information literacy.
1. FY12
.
.
.
i;
~.
.
+
..
2. FY13
.
.
.
.
.
.
.
.
Provide public training on use of commercial databases, including classes taught
by vendors and volunteers.
Continue to provide special training programs for other County departments and
school students in use of commercial databases.
Provide training to students on Tutor,com at the Immokalee Branch,
Provide public training in use of Library website,
Provide hands-on classes at Estates Lab, River Park Lab, and immokaiee Lab.
Add training classes on use of WestLaw.
Keep separate statistics on technology training for staff and the public,
Provide public training on e-government options.
Provide public training on use of commercial databases, including classes taught
by vendors and volunteers.
Continue to provide special training programs for other County departments and
school students in use of commercial databases.
Provide public training in use of Library website.
Provide hands-on classes at Estates Lab, River Park Lab, and Immokalee Lab.
Continue training classes on use of West Law.
Add any training classes for new database subscriptions.
Evaluate training statistics and use to develop new programs.
Expand training at new Golden Gate Branch.
~
3. FY014
. Provide public training on use of commercial databases.
Collier County Public Library
Long Range Plan, Technology Plan. Current Year Action Plan
September 2011
15
Packet Page -1760-
9/27/2011 Item 16.D.1.
.
Continue to provide special training programs for other County departments and
school students in use of commercial databases.
Provide public training in use of Library website.
Provide hands-on classes at Estates Lab, River Park Lab, and Immokalee Lab.
Add any new, relevant training classes for both the public and staff.
Expand training at new South Regional Library.
--.
.
.
.
.
VI. Budget Planning
Budget requests of Collier County are reviewed on an annual basis. These requests have generally
reflected a 4-6% annual increase. Currently, however, the Library anticipates receiving less local support
for equipment replacement, and possibly for electronic resources. In FY10, the Library will not have to
discontinue any database subscriptions. There are no guarantees for succeeding years.
Projected Technology Related Budget for FY12, FY13, FY14
F'l'scaIVeat ~g~~r~~ Malntenan'c'e DafilPhohi'Elfres staff Tral ni'il 9
Equipment
FY1 2 $ 1 20 ,400 $ 1 78,400 $ 1 63 ,200 $ 8, 000
FY1 3 $ 1 20 , 000 $ 1 78,400 $ 1 75,000 $ 8, 000
FY 1 4 $ 1 20 , 000 $ 1 78 ,400 $ 1 75, 000 $ 8, 000
Software & Equipment: The Library is not replacing computers as quickly as before. Additionally, fewer
staff members mean less staff equipment needed.
Maintenance: As the Library purchases less replacement equipment, costs of repairs has increased.
Library also now contributes to County IT Maintenance budget.
Data/Phone Lines: Library upgraded line speeds in FY11.
Staff Training: The Library has one-third fewer staff to train.
~
VII. EVALUATION
Evaluation will be based on current quantitative statistics methods. including the number of users of
particular sel"vices: the number of training sessions and participants: and any new equipment or software
purchases. Costs, as always, are tracked through the normal County budgetary process, and are
reviewed monthly to ensure the budget is maintained. Information transfer rates are also tracked via
systems software, with staff reviewing data monthly.
Staff continues to evaluate response time for the III circulation module, response time for the public using
the wired Internet, and availability and response time for the wireless network.
Qualitative information shall be gathered through class evaluation forms and current on-line and in-person
comment activities. Class surveys are conducted for every program the Library presents. The Library also
records technology outcomes data through both formal and informal methods. User surveys are initiated
annually. The automation and other software track usage on a daily basis. Reports are evaluated to
ensure the Library is purchasing materials that users want and that staff can assist patrons in using the
materials provided. Staff is becoming more adept at gathering and evaluating usage ata.
Automation and administration staff reviews on a monthly basis both quantitative and qualitative
information. Class surveys are reviewed as new classes are scheduled. Decisions are made on the basis
of this information-though changes requiring significant costs may have to wait for the next budget cycle.
-..
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
Packet Page -1761-
16
9/27/2011 Item 16.0.1.
~ VIII. STAFF RESPONSIBLE FOR ACTIVITIES, ANTICIPATED STAFF NEEDS, AND REDEFINING
STAFF RESPONSIBILITIES
Library automation staff members are responsible for much of the quantitative monitoring. Reports are
provided to Library Administration on a monthly basis. This department consists of three employees:
. The Library Automation Specialist is responsible for running the automation system and
network;
. Tech Support Professional is responsible for ordering equipment and supplies, installing
software on the desktop, assisting with training;
. The Library Technology Specialist is responsible for trouble shooting PCs and installing
software at the direction of the Tech Support Professional.
They also make recommendations for equipment upgrades, test specific software and hardware, and
evaluate new products.
Library Reference and Branch librarians evaluate new software and hardware, making purchasing
recommendations to Library administration. These staff members provide the core of public and staff
training on the use of the Library's web page, the commercial databases, and the Internet. Both the
Digital and Innovations Workgroups also evaluate products for purchase. Their recommendations have
led to eliminating some databases, substituting one product for another, purchase of electronic message
boards, and purchase of a PC management system.
Technical Services librarians and paraprofessionals also provided evaluations of new software prior to
installation. They evaluated the cataloging functions of the new system.
The Library had been successful in adding staff in its 15 years of automation experience. Starting with no
automation staff in 1992, the automation duties were added to those of the Head Cataloger in 1994. The
---.. automation function was separated into a separate position by 1998. The first PC support staff member
was added in 2000, and the second PC support staff member was added in 2002. Currently the Library is
under a hiring freeze. We expect this to continue through FY2012. We can now, however, request on a
position-by-position basis, to fill critical positions. Since we only have 3 technology people, we would
request to fill any of those positions should they become vacant.
IX. Techno!ogy Poi~cies
Library Staff, the Library Advisory Board and Library Administration review ali policies annually, When
technology and public needs change, our public use policies al'e reviewed and revised as needed,
Additionally, the Library selected new Public Library Responses this year, and developed a new mission
statement.
Attention will be paid in FY12 to compliance with the E-Rate and Patriot Act requirements for technology
policies. The Library believes it is in compliance, but will conduct a formal review to ensure that it is.
Library Administration further reviews the Goals as the budget process begins in February. Anticipated
funds available and anticipated expenses for purchase and maintenance are compared to see if any
goals need to be revised.
X. Conclusion
The use of technology has dramatically changed the way Collier County Public Library does business, as
it has for all libraries. Our users are more sophisticated in their ability to use technology, yet we need to
still remember that not everyone has reached high comfort zone with technology. We need to provide
appropriate services to all of our users, whether it is with technology or not. Technology is one of the
ways to provide these services, but is not the end in itself. The provision of information services to meet
---.., the needs of our customers is our primary mission.
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
Packet Page -1762-
17
BOARD OF COUNTY COMMISSIONERS,
COLLIER COUNTY, FLORIDA
By:
Fred Coyle, Chairman
ATTEST:
DWIGHT E. BROCK, Clerk
By:
Deputy Clerk
Approved as to form and legal sufficiency:
Assistant County Attorney
Collier County Public Library
Long Range Plan, Technology Plan, Current Year Action Plan
September 2011
Packet Page -1763-
9/27/2011 Item 16.0.1.
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18
9/27/2011 Item 16.D.1.
,-...,
Florida Department of State, Division of Library and Information Services
STATE AID TO LIBRARIES GRANT AGREEMENT
The Applicant (Grantee) Collier County Board of County Commissioners
(Name of library governing body)
Governing body for
Collier County Public Library
(Name of library)
hereby makes application and certifies eligibility for receipt of grants authorized under
Chapter 257, Florida StatutesJ. and guidelines for the State Aid to Libraries Grant Program.
I. The Grantee agrees to:
a. Expend all grant funds awarded and perform all acts in connection with this
agreement in full compliance with the terms and conditions of Chapter 257, Florida
Statutes, and guidelines for the State Aid to Libraries Grant Program. Funds will
not be used for lobbying the Legislature, the judicial branch, or any state agency.
b. Provide the Division of Library and Information Services (DIVISION) with statistical,
narrative, financial, and other reports as requested.
,-, c. Not discriminate against any employee employed in the performance of this
agreement, or against any applicant for employment because of race, color,
religion, gender, national origin, age, handicap, or marital status. The Grantee
shall insert a similar provision in all subcontracts for services by this agreement.
d. Retain all records for a period of 5 years from the date of submission of the final
project report. If any litigation, claim, negotiation, audit, or other action involving
the records has been started before the expiration of the 5 year period, the records
shall be retained until completion of the action and resolution of all issues which
arise from it, or until the end of the regular 5 year period, whichever is later.
e. In the event that the Grantee expends a total amount of state financial assistance
equal to or in excess of $500,000 in any fiscal year of such grantee, the Grantee
must have a State single or project-specific audit for such fiscal year in accordance
with Section 215.97, Florida Statutes; applicable rules of the Department of
Financial Services; and Chapters 10.550 (local governmental entities) or 10.650
(nonprofit and for-profit organizations), Rules of the Auditor General. In
determining the state financial assistance expended in its fiscal year,' the Grantee
shall consider all sources of state financial assistance, including state financial
assistance received from the Department of State, other state agencies, and other
nonstate entities. State financial assistance does not include federal direct or
pass-through awards and resources received by a nonstate entity for federal
program matching requirements.
~
State Aid to Libraries Grant Agreement
Chapter 16-2.011 (2)(a), Florida Administr Packet Page -1764- ~-1-201 0
page 1 of 5
9/27/2011 Item 16.0.1.
In connection with the audit requirements addressed in part e., paragraph 1, the
Grantee shall ensure that the audit complies with the requirements of Section
215.97(8), Florida Statutes. This includes submission of a financial reporting
package as defined by Section 215.97(2)(e), Florida Statutes, and Chapters
10.550 (local governmental entities) or 10.650 (nonprofit and for-profit
organizations), Rules of the Auditor General.
If the Grantee expends less than $500,000 in state financial assistance in its
fiscal year, an audit conducted in accordance with the provisions of Section
215.97, Florida Statutes, is not required. In the event that the grantee expends
less than $500,000 in state financial assistance in its fiscal year and elects to have
an audit conducted in accordance with the provisions of Section 215.97, Florida
Statutes, the cost of the audit must be paid from the nonstate entity's resources
(Le., the cost of such an audit must be paid from the grantee's resources
obtained from other than State entities).
Information related to the requirements of Section 215.97, Florida Statutes, (the
Florida Single Audit Act) and related documents may be found at
httos:/1 aDDs. f1dfs. com/fsaa/.
Copies of financial reporting packages required by this agreement shall be
submitted by or on behalf of the Grantee directly to each of the following:
---
A. The Department of State at the following addresses:
Office of Inspector General
Florida Department of State
R.A. Gray Building, Room 114A
500 South Bronaugh Street
Tallahassee, FL 32399-0250
~
8. The Auditor General's Office at the following address:
Auditor General's Office
Room 401, Pepper Building
111 West Madison Street
Tallahassee, Florida 32399-1450
f. Identify an individual or position with the authority to make minor modifications to
the application, if necessary, prior to execution of the agreement.
II. The DIVISION agrees to:
a. Provide a grant in accordance with the terms of this agreement in consideration of
the Grantee's performance hereinunder, and contingent upon an annual
appropriation by the Legislature. In the event that the state funds on which this
agreement is dependent are withdrawn, this agreement is terminated and the
DIVISION has no further liability to the Grantee beyond that already incurred by
~
State Aid to Libraries Grant Agreement
Chapter 1 B-2.011 (2)(a), Florida Administr Packet Page -1765- 4-1-201 0
, page 2 of 5
,-.....
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9/27/2011 Item 16.D.1.
the termination date. In the event of a state revenue shortfall, grants shall be
reduced in accordance with Section 257.195, Florida Statutes.
b. Notify the grantee of the grant award after review and approval of required
documents. The grant amount shall be calculated in accordance with Chapter
257, Florida Statutes and guidelines for the State Aid to Libraries Grant Program.
c. Distribute grant funds in two payments. The first payment will be requested by the
DIVISION from the Chief Financial Officer upon execution of the agreement. The
remaining payment will be made by June 30.
III. The Grantee and the DIVISION mutually agree that:
a. This instrument embodies the whole agreement of the parties. There are no
provisions, terms, conditions, or obligations other than those contained herein; and
this agreement shall supersede all previous communications, representation, or
agreements either verbal or written, between the parties. No amendment shall be
effective unless reduced in writing and signed by the parties.
b. The agreement is executed and entered into in the State of Florida, and shall be
construed, performed, and enforced in all respects in accordance with the laws
and rules of the State of Florida. Each party shall perform its obligations
hereunder in accordance with the terms and conditions of this agreement.
c. If any term or provision of the agreement is found to be illegal and unenforceable,
the remainder of the agreement shall remain in full force and effect and such term
or provision shall be deemed stricken. "If any matter arising out of this Contract
becomes the subject of litigation, venue shall be in Leon County.
d. No delay or omission to exercise any right, power, or remedy accruing to either
party upon breach or default by either party under this Agreement shall impair any
such right, power, or remedy of either party; nor shall such delay or omission be
construed as a vvaiver of any such breach or default, or any similar breach or
default.
e. The DIVISION shall unilaterally cancel this agreement if the Grantee refuses to
allow public access to all documents or other materials subject to the provisions of
Chapter 119, Florida Statutes.
f. Unless authorized by law and agreed to in writing by the DIVISION, the DIVISION
shall not be liable to pay attorney fees, interest, or cost of collection.
g. The DIVISION shall not assume any liability for the acts, omissions to act or
negligence of the Grantee, its agents, servants, or employees; nor shall the
Grantee exclude liability for its own acts, omissions to act, or negligence to the
DIVISION. In addition, the Grantee hereby agrees to be responsible for any injury
or property damage resulting from any activities conducted by the Grantee.
h. The Grantee, other than a Grantee which is the State or agency or subdivision of
the State, agrees to indemnify and hold the DIVISION harmless from and against
any and all claims or demands for damages of any nature, including but not limited
to personal injury, death, or damage to property, arising out of any activities
State Aid to Libraries Grant Agreement
Chapter 18-2.011 (2)(a), Florida Adminisb Packet Page -1766- 4-1-2010
page 3 of 5
9/27/2011 Item 16.0.1.
performed under this agreement and shall investigate all claims at its own
expense.
i. Neither the State nor any agency or subdivision of the State waives any defense of
sovereign immunity, or increases the limits of its liability, upon entering into a
contractual relationship.
j. The Grantee, its officers, agents, and employees, in performance of this
agreement, shall act in the capacity of an independent contractor and not as an
officer, employee~ or agent of the DIVISION. Under this agreement, Grantee is not
entitled to accrue any benefits of state employment, including retirement benefits
and any other rights or privileges connected with employment in the State Career
Service. Grantee agrees to take such steps as may be necessary to ensure that
each subcontractor of the Grantee will be deemed to be an independent contractor
and will not be considered or permitted to be an agent, servant, joint venturer, or
partner of the DIVISION.
k. The Grantee shall not assign, sublicense, nor otherwise transfer its rights, duties,
or obligations under this agreement without the prior written consent of the
DIVISION, whose consent shall not unreasonably be withheld. The agreement
transferee must demonstrate compliance with the requirements of the program. If
the DIVISION approves a transfer of the Grantee's obligations, the Grantee
remains responsible for all work performed and all expenses incurred in
connection with the Agreement. In the eventthe Legislature transfers the rights,
duties, or obligations of the Department to another governmental entity pursuantto
Section 20.60, Florida Statutes, or otherwise, the rights, duties, and obligations
under this agreement shall also be transferred to the successor government entity
as if it were an original party to the agreement.
I. This agreement shall bind the successors, assigns~ and legal representatives of
the Grantee and of any legal entity that succeeds to the obligation of the
DIVISION.
m. This agreement shall be terminated by the DIVISION because of failure of the
Grantee to fulfill its obligations under the agreement in a timely and satisfactory
manner unless the Grantee demonstrates good cause as to why it cannot fulfill its
obligations. Satisfaction of obligations by Grantee shall be determined by the
DIVISION, based on the terms and conditions imposed on the Grantee in
paragraphs I and III of this agreement and guidelines for the State Aid to Libraries
Grant Program. The DIVISION shall provide Grantee a written notice of default
letter. Grantee shall have 15 calendar days to cure the default. If the default is not
cured by Grantee within the stated period, the DIVISION shall terminate this
agreement, unless the Grantee demonstrates good cause as to why it cannot cure
the default within the prescribed time period. For purposes of this agreement,
"good cause" is defined as circumstanc~s beyond the Grantee's control. Notice
shall be sufficient if it is delivered to the party personally or mailed to its specified
address. In the event of termination of this agreement, the Grantee will be
compensated for any work satisfactorily completed prior to notification of
termination.
State Aid to Libraries Grant Agreement
Chapter 1 B-2.011 (2)(a), Florida Administr Packet Page -1767- ~-1-201 0
page 4 of 5
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9/27/2011 Item 16.0.1.
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n. Unless there is a change of address, any notice required by this agreement shall
be. delivered to the Diyision ofUbrary and Information Services,. 500 South,
Brono.ug,h Street, TaJlahassee., Florida 32399-Q250, forthe State and,forthe,
Grantee, to its single library administrative unit. Irithe event ofachange of
address. it is the obligation of themo\ling party to notify the other party in, writing of
the change of address. '. '
IV. The term of this agreement will commence on the date of execution of the grant
agreement.
THE APPLICANT/GRANTEE
THE DIVISION
Florida Department of State
Division of Library and Information Services
, . '
BOARD OF COUNTY COMMISSIONERS,
COLLIER COUNTY, FLORIDA
By:
Fred Coyle, Chairman
Typed Name
ATTEST:
~ DWIGHT E.BROCK, Clerk
By:
Date
Deputy Clerk
(/;;;j'" " to fo,," ," "g" "ffio''"''
\~ssistant County Attorn9)'
Division Witness
DIvision V\!itnsss
~
. State Aid to Libraries GrantAgreemenL, ". .' .... '... ....'...., ,.' ,
Chapter 1 B~2.011 (2)(a), Florida Administrative Code., Effective 4-1-2010
page 5 of 5
PacketPage-1768-