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Agenda 06/14/2011 Item #16E1 . . . 6/14/2011 Item 16.E.1. EXECUTIVE SUMMARY Recommendation to approve and authorize the Chairman to sign the Assumption Agreement from Municipal Software Corporation to N. Harris Computer Corporation as it relates to Contract #06~3962 HNew Divisional Software System for Community Development and Environmental Services (CDES)." OBJECTIVE: To assign Contract 06-3962 from the original party, Municipal Software Corporation ("Municipal") to N. Harris Computer Corporation ("Harris"). CONSIDERATIONS: The contract involved in the assignment is Contract #06-39621 "New Divisional Software System for Community Development and Environmental. Services (CDES)," between Collier County Board of County Commissioners ("County") and Municipal dated March 27, 2007 (Agenda Item 10J). At the time the contract was issued, CDES was a separate division. Since this time, CDES is now part of the Growth Management Division and continues to utilize the services provided under this contract. Harris purchased the assets of Municipal in 2008. However, Municipal was amalgamated (merged into Harris) on January 1, 2011. County staff was notified on March 9, 2011, of the name change. Following the Procurement Administration Procedures, staff has acquired the necessary documents from Harris which have been reviewed and approved by the County Attorney's staff. The Purchasing Department is recommending approval of the assumption of this Contract by the new firm Harris. FISCAL IMPACT: There is no fiscal impact. GROWTH MANAGEMENT IMPACT: There is no Growth Management Impact associated with this Executive Summary. LEGAL CONSIDERATIONS: The Assumption Agreement was drafted by the County Attorney and is legally sufficient. A majority vote is required. - JAK RECOMMENDATION: That the Collier County Board of County Commissioners approves and authorizes the Chairman to sign the Assumption Agreement from Municipal Software Corporation to N. Harris Computer Corporation for the CDES computer software. PREPARED BY: Diana De Leon, Contracts Technician, Purchasing Department Packet Page -1709- . . . ~'~,"~..,!" 6/14/2011 Item 16.E.1. COLLIER COUNTY Board of County Commissioners Item Number: 16.E.1. Item Summary: Recommendation to approve and authorize the Chairman to sign the Assumption Agreement from Municipal Software Corporation to N. Harris Computer Corporation as it relates to Contract #06~3962 "New Divisional Software System for Community Development and Environmental Services (CDES)." Meeting Date: 6/14/2011 Prepared By Name: DeLeonDiana Title: VALUE MISSING 5/19/2011 12:03:36 PM Submitted by Title: VALUE MISSING Name: DeLeonDiana 5/19/2011 12:03:37 PM Approved By Name: SmithKristen Title: Administrative Secretary,Risk Management Date: 5/23/2011 8:22:56 AM Name: WardKelsey Title: Manager - Contracts Administration,Purchasing & Ge Date: 5/23/2011 12:24:25 PM Name: Carnell Steve Title: Director - Purchasing/General Services,Purchasing Date: 5/25/2011 7 :41 : 14 AM Name: PriceLen Title: Administrator - Administrative Services, Date: 5/31/2011 2:59:56 PM Packet Page -1710- . . . Name: KlatzkowJeff Title: County Attorney, Date: 6/1/2011 8:15:10 AM Name: StanleyTherese Title: ManagementlBudget Analyst, Senior,Office of Management & Budget Date: 6/6/2011 11 :41 :00 AM Name: KlatzkowJeff Title: County Attorney, Date: 6/7/2011 8:52:38 AM Name: OchsLeo Title: County Manager Date: 6/7/2011 9:20:20 AM Packet Page -1711- 6/14/2011 Item 16.E.1. . . . 6/14/2011 Item 16.E.1. ASSUMPTION AGREEMENT This Assumption Agreement is made and entered into as of , 2011, by and between N. Harris Computer Corporation ("Harris") and Collier County, a political subdivision of the State of Florida ("County"). WHEREAS, on March 27, 2007, the Collier County Board of County Commissioners entered into Contract #06-3962 with Municipal Software Corporation ("Municipal") New Divisional Software System for Community Development and Environmental Services (CDES) (attached hereto as Exhibit A, and hereinafter referred to as the "Agreement"); and WHEREAS, Harris hereby represents to Collier County that by virtue of an asset purchase agreement Harris is the successor in interest to Municipal in relation to the Agreement; and WHEREAS, the parties wish to formalize Harris' assumption of rights and obligations under the Agreement effective as of the date fIrst above written NOW THEREFORE, IN CONSIDERATION of the mutual promises in this Assumption Agreement, and for other good and valuable consideration, the receipt and sufficiency of which are acknowledged by the parties, it is agreed as follows: 1. Harris accepts and assumes all rights, duties, benefIts, and obligations of the Contractor under the Agreement, including all existing and future obligations to pay and perform under the Agreement. 2. Harris will promptly deliver to County evidence of insurance consistent with Section 11 of the Agreement. 3. Except as expressly stated, no further supplements to, or modifIcations of, the Agreement are contemplated by the parties. 4. Notice required under the Agreement to be sent to Contractor shall be directed to: CONTRACTOR: Attention: Jeff Bender, CEO N. Harris Computer Corporation 1 Antares Drive, Suite 400 Ottowa, Ontario Canada K2E 8C4 5. The County hereby consents to Harris' assumption of the Agreement. No waivers of performance or extensions of time to perform are granted or authorized. The County will treat Harris as the Contractor for all purposes under the Agreement. 1 Packet Page -1712- 6/14/2011 Item 16.E.1. IN WITNESS WHEREOF, the undersigned have executed and delivered this Assumption Agreement effective as of the date fIrst above written. . COLLIER COUNTY: ATTE~T: DWIGfIT E. BROCK, Clerk BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA By: , Deputy Clerk FRED W. COYLE, CHAIRMAN N. Harris Computer Corporation: I I ;JeffBender, CEO I Attest: Corporate Secretary By: Date: Date: . 2 Packet Page -1713- . . . 6/14/2011 Item 16.E.1. ASSUMPTION AGREEMENT This Assumption Agreement is made and entered into as of , 2011, by and between N. Harris Computer Corporation ("Harris") and Collier County, a political subdivision of the State of Florida ("County"). WHEREAS, on March 27, 2007, the Collier County Board of County Commissioners entered into Contract #06-3962 with Municipal Software Corporation ("Municipal") New Divisional Software System for Community Development and Environmental Services (CDES) (attached hereto as Exhibit A, and hereinafter referred to as the "Agreement"); and WHEREAS, Harris hereby represents to Collier County that by virtue of an asset purchase agreement Harris is the successor in interest to Municipal in relation to the Agreement; and WHEREAS, the parties 'wish to formalize Harris' assumption of rights and obligations under the Agreement effective as of the date fIrst above written NOW THEREFORE, IN CONSIDERATION of the mutual promises in this Assumption Agreement, and for other good and valuable consideration, the receipt and sufficiency of which are acknowledged by the parties, it is agreed as follows: 1. Harris accepts and assumes all rights, duties, benefIts, and obligations of the Contractor under the Agreement, including all existing and future obligations to pay and perform under the Agreement. 2. Harris will promptly deliver to County evidence of insurance consistent with Section 11 of the Agreement. 3. Except as expressly stated, no further supplements to, or modifications of, the Agreement are contemplated by the paliies. 4. Notice required under the Agreement to be sent to Contractor shall be directed to: CONfRACTOR: Attention: Jeff Bender, CEO N. Harris Computer Corporation 1 Antares Drive, Suite 400 Ottowa, Ontario Canada K2E 8C4 5. The County hereby consents to HalTis' assumption of the Agreement. No waivers of performance or extensions of time to perf 01111 are granted or authorized. The County ",ill treat Harris as the Contractor for all purposes under the Agreement. 1 Packet Page -1714- 6/14/2011 Item 16.E.1. 1)N WITNESS 'WHEREOF, the undersigned have executed and delivered this Assumption . Agreem~nt effective as of the date first above written. COLLIER COUNTY: A TTES;r: DWIGBT E. BROCK, Clerk BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA By: , Deputy Clerk FRED W. COYLE, CHAIRMAN N. Harris Computer Corporation: , J_____ .. i~( / It ..~ By: :--"'-' J'-. 'J eff Benaer, CEO Date: r: ,- J' I'" I j! . Date: . Approved as to form and le~al sufficiency: By: Jeffrey A. Klatzkow CoMnty Attorney i . 2 Packet Page -1715- . . . 6/14/2011 Item 16.E.1. Contract 06-3962 New Divisional Software System for Community Development and Environmental Services (CDES) cONTRAcTuAL SERVICES AGREEMENT TIllS AGREEMENT (hereinafter the nAgreemene) is made this 9f day of fY\ar~ , 2007, (the "Effective Daten) by and between the Board of County Commissioners for Collier County, Florida, a political subdivision of the State of Florida, (hereinafter the "County"), and Municipal Software Corporation, a British Columbia incorporated company, with its principal place of business at 4464 Markham Street, Suite 1108, Victoria, BC, V8Z 7X8 (hereinafter the "Vendor"). The County and the Vendor are sometimes hereinafter. individually referred to as "Party" and hereinafter collectively referred to as the "Parties. " RECITALS A. The Vendor desires to perform and assume responsibility and. obligation for the provision of certain professional services, as hereinafter described, on the terms and conditions set forth herein. Vendor represents that it is experienced in providing business process automation and implementation services to public clients, is licensed in the State of Florida and is familiar with the scope of work of the County. B. The County desires to engage Vendor to render such services, as hereinafter described, for the New Divisional Software System for Community Development and Environmental Services (CDES) (the "Project") on the terms and conditions set forth herein. NOW, THEREFORE, in consideration of the mutual covenants and conditions contained herein, the County and the Vendor agree as follows: OPERATIVE PROVISIONS SECTION I ENGAGEMENT AND SERVICES OF THE VENDOR 1. Engagement of Vendor. The County hereby engages the Vendor, and the Vendor promises and agrees to furnish to the County, subject to the terms and conditions set forth in this Agreement, all labor, materials, tools, equipment, services, and incidental and customary work necessary to fully and adequately supply the professional services necessary for the Project (the "Services"). The Services are more particularly described in Exhibit A, RFP 06-3962 New Divisional Software System for Cominunity Development and Environmental Services (CDES), attached hereto and incorporated herein by reference. The Vendor agrees to perform the Services in accordance with the terms and conditions of this Agreement, the exhibits attached hereto and incorporated Packet Page -1716- 6/14/2011 Item 16.E.1. i herein by reference, and all applicable local, state and federal laws, rules and regulations i in effect at the time the Services are provided. 2. i Performance of the Vendor: Standard of Care. The Vendor accepts the relationship of itrust and confidence established between the County and the Vendor by theterms of this i Agreement. The Vendor covenants with the County to perform all Services under this 'Agreement in a skillful and competent manner, consistent with or in excess of the ! standards of skill, quality and care adhered to by recognized professionals in the same i discipline in the State of Florida while performing services of a like or similar nature ! under like or similar circumstances. Vendor represents and maintains that it is skilled in :the professional calling necessary to perform the Services, and that it shall consider all !recent proven and tested methods known and successfully employed by recognized !professionals in the same discipline in the state of Florida. Vendor shall also cooperate jwith the County and any other consultants or contractors engaged by or on behalf of the i County in perform~ce of the Project. The Vendor covenants to use its commercially ireasonable efforts to perform its duties and obligations under this Agreement in an lefficient, expeditious and economical manner, consistent with the. best interests of the ; County and the professional standard of care set forth in this Agreemen~. SECTION II RESPONSffiILITIES OF THE VENDOR 1. iThe Vendor's Responsibilities for Costs and Expenses. Except as otherwise expressly istated herein, the Vendor shall be solely responsible for all costs and expenses incurred :relative to the Vendor, personnel of the Vendor and sub-Vendors of the Vendor in :connection with the performance of the Services, including, without limitation, payment iof salaries, fringe benefits contributions, payroll taxes, withholding taxes and other taxes ior levies, office overhead expense, travel expenses, telephone and other !telecommunication expenses, and document reproduction expenses. 2. iIndependent Contractor. The Services shall be performed by Vendor or under its isupervision. Vendor shall determine the means, methods and details of performing the I 'Services subject to the requirements of this Agreement. The Vendor represents that it ipossesses the professional and technical personnel required to perform the Services. The ICounty retains Vendor on an independent contractor basis and not as an employee of the iCounty. Vendor retains the right to perform similar or different services for others during rthe term of this Agreement. The personnel performing the Services on behalf of the 'Vendor shall at all times be under the Vendor's exclusive direction and control. The rv endor shall pay all expenses, including, without limitation, all wages, salaries, fringe ~enefit contributions, payroll taxes, withholding taxes, other taxes or levies and all other :amounts due such personnel for the Services or due oth~rs as a result of the performance ~y such personnel of the Services. Vendor shall be responsible for all reports and pbligations respecting such additional personnel, including, but not limited to, all reports !for social security taxes, income tax withholdiri.g, unemployment insurance, disability ~nsurance, and workers' compensatIon insurance. i ! Packet Page -1717- . . . 6/14/2011 Item 16.E.1. 3. Vendor's Proiect Manager. The Vendor shall designate and assign a project manager ("Project Manager"), who shall coordinate all phases of the Services and act as the Vendor's representative for performance of this Agreement. The Project Manager shall have full authority to represent and act on behalf of the Vendor for all purposes under this Agreement, and shall be available to the County at all reasonable times. The Project Manager shall supervise and direct the Services, using his or her best skill and attention, and shall be responsible for all means, methods, techniques, sequences and procedures employed by Vendor's personnel, as well'as the satisfactory coordination of all portions of the Services under this Agreement. The Vendor designates David Gray to be its Project Manager, but reserves the right to appoint another person as Project Manager upon written notice to the County. 4. Key Personnel. Vendor has represented to County that certain key personnel will perform and coordinate the Services under this Agreement. Should one or more of such personnel become unavailable, Vendor may substitute other personnel of at least equal competence upon written approval of County. As discussed below, any personnel who fail or refuse to perform the Services in a manner acceptable to the County, or who are determined by the County to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project or a threat to the safety of persons or property, shall be promptly removed from the Project by the Vendor at the request of the County. 4.1 Attached as Exhibit F is a listing of all key personnel Vendor intends to assign to the Project to perform the Services required hereunder. All personnel identified in Schedule F shall not be removed or replaced without County's prior written consent. 5. Personnel: Licenses. The Vendor represents and warrants that it and all personnel engaged in performing Services are and shall be fully qualifIed, authorized and permitted under state and local law to perform such Services. The Vendor shall be responsible to County for any errors or omissions in the execution of the Services under this Agreement. The Vendor represents and warrants that it and all personnel and sub-Vendors engaged in performing the Services have all licenses, permits, qualifications, and approvals of whatever nature that are legally required to perform the Services under this Agreement. The Vendor further represents and warrants that it, its employees and sub-Vendors shall keep in effect all such licenses, permits, qualifications and other approvals during the term of this Agreement. Any personnel performing Services under this Agreement who are determined by the County to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project, or a threat to the safety of persons or property, or any personnel who fail or refuse to perform the Services in a manner acceptable to the County, shall be promptly removed from the Project by the Vendor and shall not be .re-employed to perform any of the Services or to work on the Project. 6. Time of Performance. The Services to be performed by Vendor under and pursuant to this Agreement shall be completed as directed by the County's .Project Administrator by November 1, 2008 ("the Completion Date") and shall be commenced subsequent to the execution of this Agreement upon written Notice to Proceed from the County for all or any designated portion of the Project and shall be performed and completed in accordance with the Project hnplementation Schedule attached hereto and made a part Packet Page -1718- 6/14/2011 Item 16.E.1. p.ereof as Exhibit H, unless earlier terminated as provided herein, or as may be modified (by mutual written agreement. Vendor shall perform the Services expeditiously, within the ~erm of this Agreement, and in accordance with any schedule of services mutually acceptable to the Parties. ! 7. Software License and Support Agreement. The vendor will provide the software licenses identified in Exhibit B for the County's use as governed by its Software License and Support Agreement, a copy of which is attached as Exhibit C. 8. ~scrow Agreement. The vendor has provided for a software escrow agreement, a copy of !Which is attached as Schedule B to Exhibit C, which provides for access to software ~ource code under certain circumstances that are defined in the agreement. For purposes bf this Agreement the term "Source Code" shall mean the source code or codes of the !Application Software including all updates, revisions, releases or new versions of the ~ource code to correspond with all updates, revisions, releases or new versions of the )Application Software which are provided to Collier County by the Vendor from time to itime, and shall include supporting documentation in sufficient detail to enable Collier ~ounty to use, support, maintain and enhance the Application Software. 9. Consistency with County Policies. The Vendor shall discuss and review with the County !Project Manager in advance of all critical decision points all matters relating to the Services in order to ensure that the Services proceed in a manner consistent with the goals and policies of the County. I , 10. Conformance to Applicable Requirements. All aspects of the provision of the Services ~y Vendor shall conform to all applicable County, county, state, and federal laws, rules ~d regulations in effect at the time the services are provided. 11. !Insurance. Without limiting the Vendor's indemnification obligations, the Vendor shall I pbtain, provide and maintain during the term of this Agreement, at its own expense, a policy or policies of liability insurance of the type and amounts described below and ~atisfactory to the County. Vendor shall also require all of its sub-Vendors to obtain, provide, and maintain insurance which meets the same requirements contained herein. I , lA. Prior to the commencement of the Services, the Vendor shall provide evidence satisfactory to the County that it has secured the following types and amounts of insurance: (1 ) Workers' compensation insurance covering all employees and principals of the Vendor, Statutory Limits of Florida Statutes; Chapter 440 and all Federal Government. Statutory Limits and Requirements in a minimum amount of $1 million per accident; (2) Commercial general liability insurance (Occurrence Form) patterned after the current I.S.O. occurrence form with no limiting endorsements, covering third party liability risks, including without limitation, contractual liability, in a minimum amount of $2 million per occurrence Packet Page -1719- . . . 6/14/2011 Item 16.E.1. for bodily injury, personal injury, and property damage. If commercial general liability insurance or other form with a general aggregate limit is used, either the general aggregate shall apply separately to this Project, or the general aggregate limit shall be twice the occurrence limit; (3) Commercial auto liability and property insurance covering "any auto", OwnedINon-ownedlHired Automobile included, with a minimum limit of $1 million combined single limit per accident for bodily injury and property damage. (4) Errors anq omissions professional liability insurance appropriate to Vendor's profession. Such insurance shall be in an amount not less than $1,000,000 per claim, and shall be endorsed to include contractual liability. B. The commercial general liability and automobile policies shall contain the following provisions, or Vendor shall provide endorsements on forms approved . by the County to add the following provisions to the insurance policies: (1) the County, its officials, officers, employees and agents shall be covered as additional insureds with respect to the Services or operations performed by or on behalf of the Vendor, including materials, parts or equipment furnished in connection with such work; and (2) the insurance coverage shall be primary insurance as respects the County, its officials, officers, employees and agents, or if excess, shall stand in an unbroken chain of coverage excess of the Vendor's scheduled underlying coverage. Any insurance or self-insurance maintained by the County or its officials, officers, employees or agents shall be excess of the Vendor's inSurance and shall not be called upon to contribute with it in any way. C. All policies shall contain the following provisions, or Vendor shall provide endorsements on forms approved by the County to add the following provisions to the insurance policies: (1) coverage shall not be suspended, voided, canceled or reduced by either party except after thirty (30) days prior notice has been given in writing to the County; provided, however, in the case of non-payment of premium, ten (10) days notice will be provided; (2) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the County, its officials, officers, employees and agents. D. All insurance required by this Section shall contain standard separation of insureds provisions. In addition, such insurance shall not contain any special limitations on the scope of protection afforded to the County, its officials, officers, employees and agents. E. Any deductibles or self-insured retentions, or any revisions thereto made during the time such insurance is required to be maintained pursuant to this Agreement, must be declared to and approved by the County. If such deductibles or self- Packet Page -1720- 6/14/2011 Item 16.E.1. insured retentions are not acceptable to County, Vendor shall meet with County to determine an acceptable solution, such as, but not limited to: (1) reducing or eliminating such deductibles or self-insured retentions as respects the County, its officials, officers, employees and agents; or (2) Vendor's procurement of a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. iF. , All Insurance is to be placed with insurers with a current A.M. Best's rating no less than B+:VIII, licensed to do business in Florida, and satisfactory to the County. !G. Vendor shall furnish County with original certifIcates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the County. The certifIcates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and shall be on forms provided by the County if requested. All certifIcates and endorsements must be received and approved by the County before work commences. The County- reserves the right to require complete, certified copies of all required insurance policies, at any time. H. i The Vendor shall give to the County prompt and timely notice of any claim made or suit instituted arising out of the Vendor's operation hereunder. The Vendor shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgment may be necessary for its proper protection and performance of the Services. The Vendor shall include subcontracting Vendors, if any, as insureds under its policies or shall furnish separate certificates and endorsements for each sub. Vendor. It is understood that additional insureds are not possible on the Vendor's errors and omissions professional liability policy. All coverage for each sub- Vendor shall be subject to the requirements stated herein. 12. iProhibition A!!ainst Transfers. The Vendor shall not assign, sublease, hypothecate, or ;transfer this Agreement, or any interest therein, directly or indirectly by operation of law iwithout the prior written consent of the County. Any attempt to do so without the prior ,written consent of the County shall be null and void, and any assignee, sub-lessee, ihypothecate or transferee shall acquire no right or interest by reason of such attempted [assignment, hypothecation, or transfer. 13. iPro!rress. The Vendor is responsible to keep the County Project Manager and/or his or ~er duly authorized designee informed on a regular basis regarding the status and !progress of the Services, activities performed and planned, and any meetings that have been scheduled or are desired relative to the Services or this Agreement. ! 14. Confidentiality. No news releases, including photographs, public announcements or ~on:firmations of the same, of any part of the subject matter of this Agreement or any I ~hase of the Services shall be made without prior written consent of the County, such Packet Page -1721- . . . 6/14/2011 Item 16.E.1. consent to not be unreasonably withheld, and provided in a timely manner. The information which results from the Services in this Agreement is to be kept confIdential, unless the release of information is authorized by the County. All Report Materials, either created by or provided to Vendor in connection with the performance of this Agreement, shall be held confidential by Vendor. Such materials shall not, without the prior written consent of County, by used by Vendor for any purposes other than the . performance of the Services. Nor shall such materials be disclosed to any person or entity not connected with the performance of the Services or the Project. Nothing furnished to Vendor which is otherwise known to Vendor or is otherwise generally known, or has become known, to the related industry, shall be deemed confIdential. Vendor shall not use County's name or insignia, photographs of the Project, or any information pertaining to the Services or the Project in any magazine, trade paper, newspaper, television or radio production or other similar medium without the prior written consent of County. This section is subject to the requirements of the Florida Public Records Act, Chapter 119, Fla. Stat., and the Florida Sunshine Law, Chapter 286, Fla. Stat. 15. No Set Hours/Right to Contract. The Vendor's obligation hereunder is to complete the Services in accordance with this Agreement and to meet any deadlines established pursuant to this Agreement. The Vendor has no obligation to work any particular schedule, hours or days, or any particular number of hours or days. However, the Vendor shall coordinate with the County in achieving the results and meeting the goals established pursuant to this Agreement. 16. Accounting Records. Vendor shall maintain complete and accurate records with respect to all costs and expenses incurred under this Agreement. All such records shall be clearly identillable. Vendor shall allow a representative of County during normal business hours to examine, audi'4 and make transcripts or copies of such records and any other documents created pursuant to this Agreement. Vendor shall allow inspection of all work, data, documents, proceedings, and activities related to the Agreement for a period of three (3) years from the date of fmal payment under this Agreement. 17. Safety. Vendor shall execute and maintain its Services so as to avoid injury or damage to any person or property. In carrying out its Services, the Vendor shall at all times be in compliance with all applicable local, state and federal laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed. SECTION ill RESPONSffiILITIES OF THE COUNTY 1. Cooperation. The County shall cooperate with the Vendor relative to the provisions of the Services. To the extent permitted by applicable law, the County shall provide criteria and information in its possession, or reasonably obtainable by it, as requested by Vendor, and shall make that information and related data available for Vendor's use during the performance of this Agreement. The County shall render decisions required by this Agreement within the time indicated, or if not specifically stated, with reasonable Packet Page -1722- 6/14/2011 Item 16.E.1. promptness so as not to unduly delay the progress of V endor's Services. 2. County's Proiect Manager and Proiect Staff. The County shall designate and assign a County project manager ("County Project Manager") who shall have full authority to represent and act on behalf of the County' for all purposes under this Agreement. The County Project Manager, or hislher designee, shall be the principal officer of the County for liaison with the Vendor, and shall review and give approval to the details of the Services as they are performed, in particular, but not exhaustively, Project Plan, Functional Requirement SpecifIcations, Statements of Work; Acceptance Plans, i Statements of Completion, Change Order Requests. In addition, the County Project i Manager shall ensure proper and timely availability of all County personnel required by i the Vendor for successful completion of project tasks, in particular, but not exhaustively, i Business and Systems Analysts, IT staff, Subject Matter Experts. The County designates ! Gary Mullee to be its County Project Manager, but reserves the right to appoint another i person as County Proj ect Manager upon written notice to the Vendor. 3. iPro;ect Plan. The County shall be responsible for meeting specific milestones and iproviding specifIc deliverables that will be defined and mutually agreed to in the Project ! Plan. Should the County fail to meet the agreed milestones or to provide the agreed i deliverables, the Vendor will inform the County of the consequences thereof and reserves 1 the right to modify the project plan accordingly. i 4. ! Application Software Acceptance Testing. Shall be in accordance with acceptance i testing criteria outlined in Exhibit E. i I I 4.1! Review and Correction. Collier County will either (i) notify Vendor in writing that the i Application Software meets the Acceptance Tests and is accepted by Collier County, or (ii) notify Vendor in writing that the Application Software fails to meet the Acceptance Tests. Collier County shall be deemed to have accepted the phase of the Application Software in the event no written notice of acceptance or defIciencies is provided to Vendor on or before expiration of the aforesaid acceptance test period. I 4.2! Time period for correction. If Collier County notifies Vendor that th.e Application Software does not satisfy any or all of the Acceptance Tests, Collier County will set forth a list of the errors or omissions which have caused the Application Software not to : meet the Acceptance Tests to the extent known by the Collier County. After i notifIcation of a failure of the Application Software to meet the Acceptance Tests, ! Vendor shall have twenty (20) business days from the date that Vendor receives the list i of errors and omissions to modify or improve the Application Software to meet the ! Acceptance Tests. The Application Software will then be retested in the same manner. ! Collier County shall not be required to allow the acceptance testing to proceed for more i than two (2) twenty (20) day periods. , 5. !Statement of Completion. Providing that project milestones have been met, the_County ishall not unreasonably withhold signature of a statement of completion within thirty (30) idays after go-live for each project phase that has been accepted by the County. Packet Page -1723- . . . 6/14/2011 Item 16.E.1. SECTION IV COMPENSATION 1. Compensation. In consideration of the performance by Vendor of the Services, the County shall pay to the Vendor compensation at the rates set forth in Exhibit B, Payment Milestones and Deliverables, attached hereto and incorporated herein by reference. Total compensation under this Agreement shall not exceed $1,996,272.00 (one million nine hundred ninety six thousand two hundred seventy two dollars) without written approval of the. County's Project Manager (the "Compensation"). 2. Extra Service. The Vendor shall not receive additional compensation for any extra service unless such extra service has been authorized in writing in the form of a Change Order signed by both parties prior to the commencement of the extra service. The County shall pay the Vendor for extra service as mutually negotiated by the parties. As used herein, "Extra Service" means any work which is determined by County to be necessary for the proper completion of the Project, but which the Parties did not reasonably anticipate would be necessary at the execution of this Agreement. 3. IncentiveIDisincentive Payments: At a future time, the County may desire to expedite performance on this Contract. In order to achieve this, an incentive - disincentive provision may be established in the form of a written change order to the contract as mutually agreed upon by the parties. 4. Payment of Compensation. The Vendor shall submit invoices to the County on a monthly basis, or on such other basis as may be mutually agreed upon by the Parties. Each invoice will be itemized. The County shall pay the Vendor for the performance of this Agreement upon completion of the work as accepted and approved by the County's Project Manager or his designee. Payments shall be made to the Vendor when requested as work progresses, but not more frequently than once per month, less 10% retainage which shall be held by the County until satisfactory completion of the Vendor's work. Payment will be made upon receipt of a proper invoice and in compliance with Section 218.70, Fla. Stats. otherwise known as the "Florida Prompt Payment Act". 5. Reimbursements. Vendor shall not be reimbursed for any expenses unless authorized in writing by County. Such reimbursable expenses, if approved, shall include only those expenses which are reasonably and necessarily incurred by Vendor in the interests of the Project. Reimbursable expenses wili be paid only at the actual cost to the Vendor, with no mark-up for overhead or profIt. 6. Disputed Sums. The County may withhold payment of any disputed portion of Compensation until resolution of the dispute with the Vendor. Such withholding by the County shall not be deemed to constitute a failure to pay by the County. The Vendor shall not have the right to allege a breach of this Agreement for failure to pay by the County and to discontinue its performance of the Services hereunder for a period of thirty (30) days from the date Compensation is withheld hereunder. The County's Project Manager and the Vendor's Project Manager shall attempt to promptly resolve the dispute. The Vendor shall have an immediate right to appeal to the County Manager with respect Packet Page -1724- 6/14/2011 Item 16.E.1. I to withheld amounts. The determination of the County Manager with respect to such ;matters shall be final, subject to the mediation provisions provided herein. The Vendor i shall be entitled to receive interest on any portions of the Compensation withheld which I ! are thereafter deemed to be properly payable to the Vendor at the rate of seven percent i(7%) per annum, simple interest. Nothing herein shall be construed as limiting the ;Parties rights to pursue all available legal remedies. ! 7. iMediation. Should any dispute arise out of the termination or abandonment of this iAgreement, any party may request that it be submitted to mediation. The parties shall imeet in mediation within 30 days of a request. The mediator shall be agreed to by the imediating parties; in the absence of an agreement, the parties shall each submit one name ifrom mediators listed by the American 'Arbitration Association, Judicial Arbitration and !Mediation Service (JAMS) or other agreed-upon service. The mediator shall be selected iby a "blindfolded" process. The mediation shall take place 'in Naples, Florida. i !The cost of mediation shall be borne equally by the parties. Neither party shall be ideemed the prevailing party. No party shall be permitted to fIle a legal action arising out lof the termination or abandonment of this agreement without first meeting in mediation land making a good faith attempt to reach a mediated settlement. The mediation process. :once commenced by a meeting with the mediator, shall last until agreement is reached by ithe parties but not more than 30 days, unless the parties extend the maximum time by ;mutual agreement. 1 SECTION V EXPIRATION AND TERMINATION 1. :Events of Default. Each of the following events shall constitute an "Event of Default": I lA. The Vendor shall fail to observe, perform or comply with any material te~ covenant, agreement or condition of this Agreement which is to be observed, performed or complied with by the Vendor,. if such failure continues uncured for thirty (30) calendar days after the County gives the Vendor written notice of the failure and the specific nature of such failure. :8. The Vendor shall commit any fraud, misrepresentation, breach of fiduciary duty, willful misconduct, or intentional breach of any provision of this Agreement. 2. rTermination Upon Event of Default. In addition to any other available legal or equitable !rights or remedies, upon an Event of Default by the Vendor, the County shall have the ~ght to terminate this Agreement upon written notice to the Vendor. I 3. Expiration. Unless extended as provided for herein, this Agreement shall naturally expire Fn the Completion Date. . ' Packet Page -1725- . . . 6/14/2011 Item 16.E.1. 4. Payment Upon Termination. Upon a termination of this Agreement, the Vendor's recovery against the County shall be limited to that portion of the Contract Amount earned through the date of termination, together with any retainage withheld. The Contractor shall not be entitled to any other or further recovery against the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 5. Termination by Vendor. Vendor may terminate this Agreement only upon the substantial breach by the County of a material provision of this Agreement. VI GENERAL PROVISIONS 1. Nondiscrimination by the Vendor. The Vendor represents and agrees that the Vendor, its affiliates, subsidiaries, or holding companies do not and will not discriminate against any subcontractor, Vendor, employee, or applicant for employment because of race, religion, color, sex, handicap, national origin or any other protected classifIcation under federal or state law. Such nondiscrimination shall include, but not be limited to, the following: employment, upgrading, demotion,. transfers, recruitment, recruitment advertising, layoff, termination, rates of payor other forms of compensation, and selection for training, including appren,ticeship. 2. County's Rights to Employ Other Vendors. The County reserves the right to employ other Vendors in connection with this Project. 3. Conflicts of Interest Prohibited Interests. A. Vendor represents that it presently has no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance of services required hereunder. Vendor further represents that no persons having any such interest shall be employed to perform those services. B. Vendor maintains and warrants that it has not employed or retained any company . or person, other than a bona fIde employee working solely for Vendor, to solicit or secure this Agreement. Further, Vendor warrants that it has not paid or agreed to pay any company or person, other than a bona fide employee working solely for Vendor, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For breach or violation of this warranty, County shall have the right to rescind this Agreement without liability. For the term of this Agreement, no member, officer or employee of County, dtuing the term of his or her service with County, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom. . 4. Subcontracting. The Vendor shall not subcontract any portion of the Services except as expressly stated herein, without prior written consent of the County. Subcontracts, if any, shall contain a provision making them subject to all provisions stipulated in this Agreement. Packet Page -1726- 6/14/2011 Item 16.E.1. 5. :Waiver. No waiver of any default shall constitute a waiver of any other breach or default, !whether of the same or any other covenant or condition. No waiver, benefit, privilege, or iservice voluntarily given or performed by other parties shall give the other any ~ontractual right by custom, estoppel, or otherwise. I 6. JNotices. All notices required hereunder shall be given in writing and shall be deemed !duly served if mailed or faxed to the following addresses or such other addresses as the i tparties may designate by written notice: ! [To the County: Collier County Board of County Commissioners 3301 Tamiami Trail East Naples, FL 34112 Attention: Stephen Y. Carnell Purchasing and General Services Director Fax: 239-530-6584 I tro the Vendor: Municipal Software Corporation Suite 1108,4464 Markham Street Victoria, Be V8Z 7X8 Attention: lain McLean, CEO Notice shall be deemed received as follows, depending upon the method of transmittal: py facsimile, as of the date and time sent; by messenger, as of the date delivered; and by p.S. Mail, certified, return receipt requested, as of five (5) days after deposit in the u.S. Mail. Actual notice shall be deemed adequate notice on the date actual notice occurred, tegardless of the method of service. I i 7. 1-\.uthority to Enter Agreement. The Vendor has all requisite power and authority to conduct its business and to execute, deliver and perform all of its obligations under this Agreement. Each Party warrants that the individuals who have signed this Agreement pave the legal power, right and authority to enter into this Agreement so as to bind each respective Party to perform the conditions contemplated herein. ! 8. Severability. If any portion of this Agreement is declared by a court of competent jurisdiction to be invalid or unenforceable. the remaining provisions of this Agreement ~hall continue in full force and effect. ! 9. rime is of the Essence. Time is of the essence in this Agreement, aIJ.d all parties agree to hecute all documents and to proceed with due diligence to complete all covenants and fonditions set forth herein. I 10. hoverning Law and Venue. This Agreement shall be construed in accordance with, and governed by, the laws of the State of Florida. Any lawsuit brought to enforce this {\greement shall be brought in the appropriate court in Collier County, State of Florida. I i Packet Page -1727- . . .. 6/14/2011 Item 16.E.1. 11. Days. Any term in this Agreement referencing time, days, or period for performance shall be deemed to be calendar days and not work days. 12. Entire Agreement. This Agreement contains the entire agreement of the County and the Vendor, and supersedes any prior or written statements or agreements between the County and the Vendor. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing by both Parties. 13. Binding on Assigns. Each and all of the covenants and conditions of this Agreement shall be binding on, and shall inure to, the benefIt of the successors and assigns of the respective parties. 14. Counterparts. This Agreement may be signed in counterparts, each of which shall constitute an original and which collectively shall constitute one instrument. 15. Captions. The captions of the various articles and paragraphs are for convenience and ease of reference only, and do not defme, limit, augment or describe the scope, content or intent of this Agreement. 16. Construction. Since the Parties or their agents have participated fully in the preparation of this Agreement, the language in all parts of this Agreement shall be construed simply, according to its fair meaning and not strictly for or against any party. 17. Cooperation/Further Acts. The Parties shall fully cooperate with one another in attaining the purposes of this Agreement. In connection therewith, the Parties shall take any additional further acts and steps and sign any additional documents as may be necessary, appropriate and convenient to attain the purposes of this Agreement. 18. No Third Party Beneficiaries. There are no intended third party benefIciaries of any right or obligation assumed by the Parties. 19. Component Parts of This Agreement. This Agreement consists of the attached component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Vendor's Proposal, Insurance CertifIcate(s), RFP #06-3962 New Divisional Software System for Community Development and Environmental Services (CDES) Terms and Conditions, SpecifIcations/Scope of Services and Addendum. Incorporation of Recitals and Exhibits. A. The "Recitalsll constitute a material part hereof, and are hereby incorporated into the Agreement by reference as though fully set forth herein. B. The "Exhibitsll constitute a material part hereof, and are hereby incorporated into the Agreement by reference as though fully set forth herein. Exhibit A: Scope of Services Exhibit B: Payment Milestones and Deliverables Packet Page -1728- 6/14/2011 Item 16.E.1. Exhibit C: Software License and Support Agreement Schedule B - Escrow Agreement Exhibit D: CityView Standard Support - Service Level Agreement Exhibit E: Application Software Acceptance Testing Criteria Exhibit F: Key Personnel _ Exhibit G: Appendix C - IT Department Standard and Operating Procedures Exhibit H: City View Implementation Schedule 20. ~eferences. All references to the Vendor shall include all personnel, employees, agents ~d sub-Vendors of the Vendor. 21. Subiect to Appropriation. It is further understood and agreed by and between the parties 4erein that this agreement is subject to appropriation by the Board of County Commissioners. 22. Immigration Law Compliance: By executing and entering into this agreement, the yendor is formally acknowledging without exception or stipulation that it is fully ~esponsible for complying with the provisions of the Immigration Reform and Control 4-ct of 1986 as located at 8 D.S.C. 1324, et seq. and regulations relating thereto, as either may be amended. Failure by the Vendor to comply with the laws referenced herein shall qonstitute a. breach of this agreement and the County shall have the discretion to ~aterally terminate this agreement immediately. 23. Offer Extended to Other Governmental Entities: Collier County encourages and agrees to yendor extending the terms and conditions of this contract to other governmental entities ~t the discretion of the Vendor. These terms and conditions only apply to the Operative ~rovisions agreed upon between Collier County and Vendor. Vendor reserves the right to negotiate contract price, payment milestones and project schedule at its sole discretion With any other Government Entity that wishes to exercise this offer. Vendor hereby fPrther agrees that for each entity given written approval by the County to utilize this qption, Vendor shall provide the County a check in the amount of 1.5 percent (1.5 %) of the total annual purchases made under each entity's contract. Vendor shall be required to provide yearly documentation of such entities' total annual purchases in a form approved qy the County. 24. Ihdemnification: To the maximum extent permitted by Florida law, the ctontractorN endor/Consultant shall indemnify and hold harmless Collier County, its qfficers and employees from any and all liabilities, damages, losses and costs, including, ~ut not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the ContractorN endor/Consultant or anyone employed or utilized by the ~ontractorN endor/Consultant in the performance of this Agreement. This ihdemnifIcation obligation shall not be construed to negate, abridge or reduce any other ~ghts or remedies which otherwise may be available to an indemnified party or person .4escribed in this paragraph. This section does not pertain to any incident arising from the ~ole negligence of Collier County. Packet Page -1729- 6/14/2011 Item 16.E.1. ~ WITNESS WHEREOF, the Vendor and the CountY, have each, respectively, by an authorized person or agent, hereunder set their hands and seals on the date and year first above written. . .' -:-, ,'; ..I' ,',:. :; , ,- :. "..\' ..... " BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA By: d. / A/dllt!' J~~~ Municipal Software ~~ First Witness By: ~)\-v~ ~O- Si~ Ct;ve. ~OYl"e.l tType/print witness name t ~.~'~ / ~v~~ . Sec d Witness ~~~VJ~~ tType/print witness name t lain McLean, Chief Executive Officer Approved as to form and legal sufficiency: ~ff)~ Assistant County Attorney &:J IeefJ rn . Greene, Print Name . Packet Page -1730- I I From: Lindsay Evans At Hendry SWinton McKenzie Insurance Services In~. FaxlD: 250-388-5959 To: Collier County 1 6/14/2011 I tern 16. E. 1 . <. HENDRY SWINTON McKENZIE INSURANCE SERVICES INC. 8~0 Pandora Avenue, Victoria, BC V8W 1P4 Tel: (250) 388.0555 Fax: (250) 388-5959 TO: Collick County Board of County Commisioners or Collier County BCe 3301' Tarniami Trail East, Bldg G Naples, FL 34112 (~ertificate of Insurance Dated: March 20. 2007 This is to; Certify that Insurance as described hereunder has been arranged on behalf afthe Assured named herein and that such Insurance, at the date hereof. is injUllforce and effect Assured: ~unicipa1 Software Corporation ~108 - 4464 Markham Street '{ictoria, B.C. V8Z 7X8 Term: 12 months Effective: Septemberl5,2006 , Payee: . ~ubject to the Standard Mortgage Clause POllCY.NIThp3ER COMPANY Expires: September 15, 2007 SUM INSURED OR LIMITS OF LIABILITY 19001925 ; Creechurch Insurance Group As Shown Below Interest Insure~: COMMERCI~L GENERAL LIABILITY $5,000,000.00 Covers legalliapility as imposed by law for bodily injury or property damage. except as specifically excluded, arising from business operation ofth~ named Insured as known to Insurer. Premises, Products & Completed Operations; Tenants Legal Liability $250,000.00; N~m-Owned Automobile SPF#6; Subject to all policy extensions, exclusions & $1,000.00 deductibles. PROFESSIONAL LIABILITY - Errors and Omissions $2,000,000.00 Each Loss/$2,OOO,OOO.OO Aggregate Limit - Covers leg a' liability as imposed by law for bodily injury and property damage, except as specifically excluded, that arises out of the Professional Business Operations of the Named Insured, subject to a $1,000.00 Bodily Injury and Property Dam~ge deductible. Claims Made Policy IT IS HEREBY UNDERSTOOD AND AGREED THAT Collier County Board of County Commissioners or Collier County i BCC, 3301 Tamiami Trial East, Bldg G Naples FL 34112, is added as Additional Insured but only with I respect to the operations performed by o~ on behalf of the Named Insured. Such Insurance as is afforded by this extension does not insure the liability out of the Additional Insure~ or its employees. Conditions: The Insurance described ..ovo is EUbject to the limitations, exclusions md conditions conl2ined in the policies. ~ IID,DRY. SWINTON, MCKENZIE INSURANCE SER"1CES INC. ! THE POLICY MAY CONTAIN A CLAUSE(S) WHICH LIMITS THE AMOUNT PAYABLE Packet Page -1731- 6/14/2011 Item 16.E.1. ACORD. CERTIFICATE OF LIABILITY INSURANCE OP ID DA1C (MMlDDIYYYY) TRIEMP2 03/01/07 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR AI. TER THE COVERAGE AFFORDED BY THE POLICIES BELOW. PRODUCER Diversified Insurance Brokers of Utah 136 E. South Temple, Ste 2300 Salt Lake City UT B4111 Phone: BOl-325-5000 Fax: BOl-532-2B04 INSURED Employers Ins. Co~ of Wausau NArC, 2145B INSURERS AFFORDING COVERAGE TrLNet Ac~isition Corporation TriNet Employer Grou~, Inc. 1100 San Leandro Blva. San Leandro CA 94577 INSURER A:. INSURER B: INSURER C: INSURER D: INSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BS-OW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWTHSTANDING IWY REQUIREMENT. 1CRM OR CONDITlON OF IWY COt-ITRACT OR OTHER DOCUMENT WITH RESPECT TO V\lHICH THIS CERTlFlCATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHO\I\IN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR NSRl TYPE OF INSURANCE POLICY NUMBER DATE(MMID~ DA1C'IMMlDDrM' UMI'IS GENERAL UABIUTY EACH OCCURRENCE $ - ~REMlSEs (Ea ocanncel COMMERCIAL GENERAL LIABILITY $ - ==:J CLAIMS MADE 0 OCCUR MED EXP (Any one person) $ - PERSONAL & ADV INJURY $ GENERAL AGGREGA1C $ GEN'LAGGREGA1C LIMIT APPLIES PER: PRODUCTS - COMPIOP AGG $ I POLICY Il ~~ n LOC AUlOMOBILE UABILl1Y COMBINED SINGLE LIMIT - $ IWYAUTO (Ea aa:idenl) - - ALL OWNED AUTOS BODILY INJURY $ SCHEDULED AUTOS (Per person) - HIRED AUTOS BODILY INJURY - $ NON-OWNED AUTOS (Per aa:ldenl) r-- PROPERTY DAMAGE $ (Per aa:ident) GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $ R IWY AUTO OTHER THAN EA ACC $ AUTO ONLY: AGG $ EXCESSIUMBREUA UABIUTY EACH OCCURRENCE $ tJ OCCUR D CLAIMS MADE AGGREGATE $ $ R DEDUCTIBLE $ RETENTION $ $ WORKERS COMPENSATION AND X ~~ySJ~T'ys I IUER'- A EMPLOYERS' LIABILITY WCK-Z91-43B088-016 10/15/06 07/01/07 E.L EACH ACCIDENT $ 1000000 IWY PROPRIETORl?ARTNERlEXECUTIVE OFFICER/MEMBER EXCLUDED? E.L DISEASE - EA EMPLOYEE $ 1000000 ~~~tl~S~~~~s below E.L DISEASE - POLICY LIMIT S 1000000 OTHER DESCRIPTION OF OPERA110NS I LOCATIONS I VEHICLES I EXCLUSIONS ADDED BY ENDORSEMENT I SPECIAL PROVISIONS Municipa~ Software U.S., Inc. is named as the alternate employer as per the terms and conditions of the policy. Covers: AR, CO and IL, United States of America. CERTIFICATE HOLDER CANCELLATION MUNSOFT SHOULD AtrY OF TIlE ABOVE DESCRIBED POUCIES BE CANCEllED BEFORE THE EXPlRA1l0N DATE TIlEREOF, TIlE ISSUING INSURER WILL ENDEAVOR TO MAIL ~ DAYS WRfI1'EN NOTICE TO THE CERTIFICATE HOLDER NAMED TO TIlE LEFT, BUT FAILURE TO DO SO SHALL IMPOSE NO OBUGA1l0N OR LlABILl1Y OF ANY KIND UPON THE INSURER. ITS AGENTS OR 1lfA"""- ""'A~ @ACORD CORPORATION 1988 Municipal Software U.S., Inc. 4464 Markham Street, Ste. 1108 Victoria, British Columbia Canada V8Z7XB ACORD 25 (2001/08) Packet Page -1732- 6/14/2011 Item 16.E.1. iExhibit B Payment Milestones and Deliverables Software Licenses Include: 225 CityView Application Client- Desktop . 1 CityView Application Client - Browser 1 CityView Server 150 CityView (31S Extensions 1 CityView Application Builder 1 CityView XML Web Services Extension PreBuilts: 1 CityView Property Information 1 CityView Petmits & Inspections 1 CityView Code Enforcement 1 CityView P1~nning 1 CityView U~nsing 1 CityView Ca~hiering I i Mapping Product~: Unltd ArcReaqer 15 Named S~ats ArcEngine MSC will: . Set up as a client on FTP site . Provide documentation to download the latest version of CityView off the FTP site . Send the licensing key for CityView Licenses . Provide documentation to download the PreBuilts from the FTP site To be invoiced at each module acceptance, as per this schedule License cost not to exceed $900,000 for 3 years should Collier have additional license needs and wish to convert to a site license. User licenses are for concurrent usage. $ 700,000.00 r~~' -~'-~'~~~-'-~",-~--'~~-~~~'---~~~~-~;-<,o" """. '~~~.,:~;:>>', " \~. , 'I ~;j'-'r.,,' ""1-' fO '6'- ' G'illl-;:'Ti:'I.i!.".<" '';'r'',,-i1 ..,llr'l'},<T'1,. , _"".~ -,~ I. J' '1"."J;' ~'~!''.':~''''-):~' ~'~-", "'_' ~_~.. ~::~L"J~.~~-~'J~~~'~,,~~~__'~,C':~,,~~_~~-,:~ ':'. ~~~.,.> ~_~_'~~ .~_.: ASM (excluding User Conference) ASM User Cqnference Option Provides: . All major and minor software upgrades . Unlimited technical support; . Unlimited access to the Municipal Software FTP site . Unlimited access to the Municipal Software Knowledgeshare $ 134,000.00 Due in full following completion of last module .and warranty period Prepaid attendance at the annual User Conference for 4 attendees, including all registration, travel, accommodation and meal costs; $ 6,000.00 Optional, not included in total pricing Packet Page -1733- . Contract Approval Business Process Review & Review of Interface Requirements SME Training Project Kickoff Data Collection (onsite-to be scheduled concurrently with SME Training) Gap-to-Product-Analysis Project Plan Fine Tuning Initial Data Conversion Configuration, Customization and Report Building Integration-Interface Design and Implementation Services Installation (remote) System Administrator Training, Designer Training and Report Writer Training Fine-tuning and Validation System Testing Deployment Preparation Initial Contract Payment Review of existing analysis from prior project; Review of existing systems; Validation of outstanding analysis estimates. Review or provide Process Flow Diagrams (PFD's). Three days of onsite SME Training with up to 4 students per day for each PreBuilt. Onsite meeting to kick off the project and collection of required data. On-site requirements analysis workshops and oft-site documentation of Code Enforcement, Cashierin . and Licensin PreBuilts Validation of project approach; Validation of integration approach and resulting effort estimates; identification of any proofs of concept required; Drilldown project plan; Progress monitoring and controlling mechanisms; review of plan; joint plan agreed Convert both data into the Client database. Validate data conversion with client and test environment Configure PreBuilts based on Client Information provided in the Worksheets. Integration with 3rd party systems Setup environments (production & test) on client site. Test to ensure proper operation. May require on site setup determined at Kickoff Meeting. 1 day course for System Administrators. 1 day course on designing forms and creating new applications with CityView Application Builder. 1 day course on creating new forms. Includes Travel Validate initial configuration with the client onsite and implement any refinements arising out of the validation. Test against test scripts. In scope fixes. Acceptance criteria testing. Sign off acceptance criteria. Code Freeze. Final data update/conversion to get current data into client database for go-live. Must be the same scripts used in initial data conversion. Data must be verified by both MSC and Client before go-live. Sign off required. Packet Page -1734- $ 93,817.00 $ 9,450.00 $ 10,560.00 6/14/2011 Item 16.E.1. Invoiced at approval Due upon completion of Training. Due upon completion of Training. Use~ Training ; I Module ~cceptance Balance of Phase! 1 Licensing Payment 6/14/2011 Item 16.E.1. Onsite training for users of the PreBuilts: . Code Enforcement (4 days. 40 students) . Licensing (1 days. 10 students) . Cashiering (2 days, 15 students) $ 24,318.0D Due upon completion of Training. Client testing and acceptance process $ 392,092.0D Due upon acceptance - $ 186,183.00 Due at Phase 1 Acceptance r-: ~~rf4fl~~~Jt~n~~:;'~~ -- ~ ':~~:~~l~t.~~~--. "":~~"":.~-' ':1' .:.-:::~~~ ;'~~~~~'~ !" . "~I~r.)iTilrtEi~" . - - _', '!=-'-''' u~ - " '$JI'.GJ."~,... 'f. !:;i_".=l '.'Jl.:J.'J.'" ~~ '" ~;~.~~~'.~~.. ~"':,j -h~~~~' "7':~_:~_:~:".-c.:\~f~~~'~~1 ; Business Proces~ Review & Review of Interface ~equirements SMEiTraining i i Project Kickoff Datci Collection (onsite-to be scheduled concurr~ntly with SME Training) I Gap-to-Pr9duct-Analysis Project PI~n Fine Tuning , i ; Initial Data Conversion i Configuration, Customization and Report BUilding Review of existing analysis from prior project; Review of existing systems; Validation of outstanding analysis estimates. Review or provide Process Flow Diagrams (PFD's). 2 days of onsite SME Training with up to 4 students per day for each PreBuilt. $ 6,804.00 Due upon completion of Training. Onsite meeting to kick off the project and collection of required data. On-site requirements analysis workshops and off-site documentation of Planning & Property and PreBuilts Validation of project approach; Validation of integration approach and resulting effort estimates; identification of any proofs of concept required; DrilIdown project plan; Progress monitoring and controlling mechanisms; review of plan; joint plan agreed Convert both data into the Client database. Validate data conversion with client and test environment Configure PreBullts based on Client Information provided in the Worksheets. Packet Page -1735- Installation (remote) Fine-tuning and Validation System Testing Deployment Preparation User Training Module Acceptance 6/14/2011 Item 16.E.1. Setup environments (production & test) on client site. Test to ensure proper operation. May require on site setup determined at Kickoff Meeting. Validate initial configuration with the client onsite and implement any refinements arising out of the validation. Test against test scripts. In scope fixes. Acceptance criteria testing. Sign off acceptance criteria. Code Freeze. Final data update/conversion to get current data into client database for go-live. Must be the same scripts used in initial data conversion. Data must be verified by both MSC and Client before go-live. Sign off required. Onsite training for users of the PreBuilts: . Property Information (2 days, 10 students) . Plannin 8 da s, 75 students Client testing and acceptance process $ 28,854.00 Due upon completion of Training. $ 378,176.00 Due upon acceptance Business Process Review & Review of Interface Requirements SME Training Project Kickoff Data Collection (onsite-to be scheduled concurrently with SME Trainin ) Gap-to-Product-Analysis Project Plan Fine Tuning Review of existing analysis from prior project; Review of existing systems; Validation of outstanding analysis estimates. Review or provide Process Flow Diagrams (PFD's). Two days of onsite SME Training with up to 4 students per day for each PreBuilt. Onsite meeting to kick off the project and collection of required data. $ 6,804.00 Due upon completion of Training. On-site requirements analysis workshops and off-site documentation of Permitting, and Ucensing PreBuiIts Validation of project approach; Validation of integration approach and resulting effort estimates; identification of any proofs of concept required; Drilldown project plan; Progress . monitoring and controlling mechanisms; review of plan; joint plan agreed Packet Page -1736- Initial Datai Conversion Configuration, Cust(lmization and Report BUi,Jding Integration-Inteltace Design and Implementation Services i Installation (remote) Fine-tuning *nd Validation i System Testing Deploymen~ Preparation User Iraining Module ACceptance i 6/14/2011 Item 16.E.1. Convert both data into the Client database. Validate data conversion with client and test environment Configure PreBuills based on Client Infonnation provided in the Worksheets. Integration with 3rd party systems Setup environments (production 8. test) on client site. Test to ensure proper operation. May require on site setup detennined at Kickoff Meeting. Validate initial configuration with the client onsite and implement any refinements arising out of the validation. Test against test scripts. In scope fixes. Acceptance criteria testing. Sign off acceptance criteria. Code Freeze. Final data update/conversion to get current data into client database for go-live. Must be the same scripts used in initial data conversion. Data must be verified by both MSC and Client before go-live. Sign off requIred. Onslte training for users of the PreBuilts: . Permits & Inspections (9 days, 90 students) . Licensing (1 day, 10 students) $ 33,012.00 Due upon completion of Training. Client testing and acceptance process $ 406,202.00 Due upon acceptance ::'--::'_, "~f~~~':_ !~~.~-~~~,~-,:_ _~_~_-----~-.' :=~___._'_'~~~:~_~~ ~~~~;:":_~_---'-_m__ "~~-,~\;1!~~?l::~:~ Packet Page -1737- . . . 6/14/2011 Item 16.E.1. EXHIBIT C Mun!~!R~t SOFTWARE LICENSE AND SUPPORT AGREEMENT 1. LICENSE Municipal Software Corporation (hereinafter called 'MUNICIPAL') hereby grants to the person or corporation who purchased this License (hereinafter called the 'Licensee') a non-transferable, non-exclusive license to: (a) Use the CitvViewapplication software (hereinafter called the 'PROGRAM'), containing the system modules described in Schedule "AU attached to this document The PROGRAM is in "use" on a computer when it is loaded into temporary memory (I.e., RAM) of that computer; (b) Copy the PROGRAM into any machine readable or printed form for back-up, archival or modification purposes in support of the Licensee's use of the PROGRAM on the computer system PROVIDED THAT: (i) the Licensee shall maintain a record of the number and location of copies made; and (ii) the copies, together with the original, shall remain the property of MUNICIPAL; (c) Modify the PROGRAM or merge It with another program for the Licensee's use on any single machine PROVIDED THAT: (ij any portion of the PROGRAM modified or merged Into another program shall continue to be subject to the tenns and conditions of the Agreement; and (II) upon termination of this Agreement, the PROGRAM or portion thereof shall be completely removed from the modified or merged program and destroyed or retumed to MUNICIPAL at the request of MUNICIPAL. 2. SUPPORT In consideration of payment of the annual support and maintenance fee, MUNICIPAL will provide: (a) Priority response on support requests regarding licensed programs (and PROGRAM updates), (b) Application support will be provided at no additional charge whenever MUNICIPAL delivers a set of custom built CityView applications to the Licensee. This support service Is not to be confused with the standard Technical Support Services that are provided by MUNICIPAL. This support is not available once the Licensee makes any alterations, additions or deletions to the application and is to be limited to: (i) Wrthin the first two weeks of delivery, all support questions are directed to the developer(s) involved with the application development These may Include questions of functionality, operability. explanation of how business processes have been implemented, and any questions of warranty. These questions may be posed at any time between 8:30AM and 4:30PM Pacific l1me, Monday through Friday; (iij After the first two weeks of delivery, but stili within a month of delivery, it Is requested that wherever possible questions are queued and consolidated so that an appointment with the application developer(s) may be booked. This will allow for the best possible use of time for everyone involved; (ii~ After the first month of delivery. all questions should be asked through the nonnal technical support process. If the support issue requires assistance from the application developer(s), the technical support analyst will draw upon those resources as is required; (c) Telephone support for licenses described in Schedule "AU between the hours of 8:30AM and 8:30PM Eastem l1me. Monday through Friday; (d) Remote diagnosis of operational issues related to the PROGRAM and PROGRAM updates, provided that the Licensee has obtained, at its cost, the necessary softWare, hardware and Instruction to allow MUNICIPAL to provide such assistance. (e) PROGRAM updates for licensed programs at no extra charge except for magnetic media and courier costs. these updates to Include minor changes, enhancements, improvements, and problem resolutions (excludes all Xpress Licensees); In consideration of the services set out above, the Licensee agrees to pay for each Licensed User installation, the software maintenance charge which shall be submitted by MUNICIPAL no later than one month prior to the date of expiration as specified in Schedule 'N (excludes all )(press Licensees). 3. ACCESS TO PROGRAM SOURCE CODE (excludes all Xpress L1censeesl MUNICIPAL acknowledges that it has entered into an agreement (hereinafter called the . Escrow Agreemenr) with Jones Emery Hargreaves Swan, Banisters and Solicitors, having an office at Suite 1212 -1175 Douglas Street in the City of Victoria, in the Province of British Columbia. A copy of the Escrow Agreement is attached hereto as Schedule 'B'. Said Escrow Agreement provides that a Licensee may gain access to program source code for purposes of maintaining and supporting their PROGRAM licenses all as provided in the Escrow Agreement MUNICIPAL agrees that for so long as this Software License and S'upport Agreement is in effect it will deposit and periodically update, at MUNICIPAL's sole cost, a copy of the current version of the PROGRAM source code for all programs for which the Licensee holds licenses as described in Schedule 'A' attached hereto in Escrow. MUNICIPAL further agrees that for so long as this Software License and Support Agreement is in effect it will take no steps or actions which would have the effect of modifying or eliminating the Escrow Agreement without first having received written pennission from the Licensee to so do. 4. TERM This Agreementis effective upon installation and/or payment of the license fee and shall remain in effect for the tenn set out in Schedule 'N attached hereto, and upon expiry of the initial term shall automatically renew for an identical term upon payment of the annual support and maintenance fee for the renewal term unless terminated by either party in accordance with the terms contained herein. The Licensee may tenninate this Agreement upon the giving Packet Page -1738- 6/14/2011 Item 16.E.1. , of not less thar/ sixty (60) days written notice to MUNICIPAL prior to each anniversary date of this Agreement The Licensee may also terminate this Agreement proVided that MUNICIPAL is in breach of this Agreement and MUNICIPAL has not responded to the Licensee within thirty (30) days from the date of the writ\en request of the Licensee, which response did not reasonably include an identification of the problem, the timetable for resolution, and the proposed scope of the werle required to resolve the problem. MUNICIPAL can terminate this Agreement if the Licensee is In breach of this Agreement and fails to cure suCh breach within thirty (30) days after written notice from MUNICIPAL, including for non-payment within sixty (60) days of Invoice date. In case of terminc\tion, the Licensee shall at the request of MUNICIPAL either: (a) DeS~y the PROGRAM together with all copies, modifications and merged portions. or (b) Return the PROGRAM together with an copies. modiflCCltions, and merged portions to MUNICIPAL Upon terminaliQn the Licensee shall certify In writing that the original and all copies, modifications and merged portions in any form have either been returned to MU~ICIPAL or have been destroyed. Sections 5,6.7 and B shall continue on and survive notwithstanding termination of this Agreement 5. MUNICIPAL'S PROPRIETARY RIGHTS The grant of the License herein contained permits the limited use of the PROGRAM by the Licensee. Title to and all property in the PROGRAM, its name, logo and compUter stored data shall remain exclusively with MUNICIPAL The Ucensee hereby acknowledges that the PROGRAM is the property of MUNICIPAL, constiMes a MUNICIPAL trade secret, and agrees to exercise due care and diliger\ce In safeguarding the PROGRAM and MUNICIPAL's proprietary interest The Licensee <\1so acknowledges that any negligence or deliberate violation of this Agreement on its part which results in failure to protect MUNICIPAL's proprietary inte~est in the PROGRAM shall actually and materially damage MUNICIPAL In order to ensure compliance with the terms of this Agreement, MUNICIPAL shall be entitled, upon reasonable notice to Licensee and subject to MUNICIPAL'!! <jompliance with Licensee's reasonable security measures, to enter upon the Licensee's premises during normal business hours and require the Licensee to~ produce such Information, records and documents as may be required to ascertain compliance. MUNICIPAL m~y revise or update the PROGRAM or its product from time to time but shall have no obligation to provide such revision or update to the Licensee, unleSs the Licensee has paid in full the Annual Software Maintenance fee. 6. LIMITED WARRANTY MUNICIPAL w~rrants only that (a) the ~ROGRAM furnished, and all subsequent PROGRAM updates, shall function as set forth in the user documentation accompanying the PROGRAM; and, (b) the CD or diskelte or cassette or magnetic tape on which the PROGRAM Oncluding PROGRAM updates) Is provided, shall be free from .defects in materials and workmanship under normal use for a period of ninety (90) days from the date of delivery to the Licensee as eVidenced by the Licensee's delivery receipt. Except as speqfically provided above, MUNICIPAL expressly disclaims all warranties In the PROGRAM, including, but not limited to the implied warranties of quality or fitness for a particular purpose. The Ucensee assumes sole responsibility for the selection of the PROGRAM to achieve the Licensee's intended results, and for the Installation, use and results obtained from the PROGRAM. 7. LIMITATIONS OF REMEDIES MUNICIPAL's ertire liability and the Licensee's exclusive remedy shall be: (a) The ~eplacement of any CD or diskelte or cassette not meeting MUNICIPAL's "limited warranty" and which is retumed to MUNICIPAL with a copy of the Licensee's receipt, or I (b) If MUNICIPAL is unable to deliver a replacement CD or diskette or cassette which is free of defects In materials or workmanShip. the Licerysee may terminate this Agreement by returning the PROGRAM to MUNICIPAL for a refund in full of licensing fees only as long as sljch refund is requested within three (3) months of the anniversary date of this Agreemenl ! In no event shall MUNICIPAL be liable to the Licensee for any damages, including any lost profits, lost savings, or other incidental or consequential damages arising out of the use or inability to use the PROGRAM even if MUNICIPAL has been advised of the possibility of such damages, or for any claim by any other party. 8. INJUNCTIVE: RELIEF The Licensee abrees that the breach of any term, provision or condition of this Agreement by the Licensee may cause Irreparable damage to MUNICIPAL in which case an ;!ward of damages may not be adequate relief to MUNICIPAL Therefore. the Licensee agrees that in addition to all the remedies available to MUNICIPAL in \he event of any breach of this Agreement by the Licensee, MUNICIPAL shall have the right to obtain timely injunctive refiefto protect its proprietary right 9. GOVERNING LAW The validity an~ interpretation of this Agreement and each clause and part thereof shall be governed by the law of the Province of British Columbia without reference to principles of conflict of laws. 10. ENTIRE AGREEMENT This Agreement contains all the terms and conditions agreed on by the parties hereto with regard to the matters dealt with herein, and no understandings or agreements, vetbal or otherwise, exist between the parties except as herein expressly set out 11. RIGHTTO~SSIGN This Agreemeni and the rights and liabilities hereunder shall not be assigned by the Licensee unless consent in writing is obtained from MUNICIPAL 12. SUCCEssbRS AND ASSIGNS This Agreemen/ shall inure to the benefit of and be binding upon the respective successors and permitted assigns of the parties. 13. DELIVERY!AND PAYMENT Acceptance of 4eliVery of payment of the licenses or software maintenance cOnstitutes acceptance of the terms of this Agreement Packet Page -1739- . . . 6/14/2011 Item 16.E.1. SCHEDULE B This is Schedule 'B' attached to and made part of an Software License And Support Agreement dated (date) between Municipal Software (client). ESCROW AGREEMENT To: Jones Emery Hargreaves Swan Barristers and Solicitors Suite 1212 - 1175 Douglas Street Victoria, B. C. V8W 2E1 To: Each Declarant (as defined hereunder) 1. Upon receipt by Jones Emery Hargreaves Swan of a Statutory Declaration from the Declarant or an authorized officer of the Declarant containing the following provisions: (a) The Declarant is a party to a Municipal Software Corporation Software License and Support Agreement and the Declarant is not in default under the terms of the agreement; (b) The Declarant has requested in writing performance of the Software License and Support Agreement by Municipal Software Corporation; (c) Municipal Software Corporation has not responded in writing to the Declarant within 30 days from the date of the written request of the Declarant, with a response which did not reasonably include an identification of the problem, the timetable for resolution, and the proposed scope of the work required to resolve the problem; (d) Notice of the intention of the Declarant to exercise the provisions of the this Escrow Agreement have been served upon Municipal Software Corporation not less than 14 days prior to the date of execution of the Statutory Declaration; (e) The Declarant undertakes to copy the program source code, the subject of the Escrow Agreement, and to return the original to Jones Emery Hargreaves Swan and to use the program source code only for the purposes of supporting and maintaining Its Municipal Software Corporation software program for its own Internal corporate purposes; Jones Emery Hargreaves Swan shall release to the Declarant the program source code as deposited by Municipal Software Corporation in a sealed envelope with Jones Emery Hargreaves Swan pursuant to this Escrow Agreement; 2. Municipal Software Corporation shall, during the term of this agreement, submit revised copies of the source code in a sealed envelope together with a list of the current approved declarants entitled to receive same subject to the conditions in (1) above. Such revisions shall be accompanied by a certificate from Municipal Software Corporation stating that: (a) The contents of the escrowed materials are complete and would be understandable and useable by a reasonably knowledgeable computer programmer. (b) The contents accurately reflect the .most current version of the licensed programs by the Licensee. (c) The contents incorporate all changes made to the licensed programs or the source material from the previous time the escrowed materials were delivered to Jones Emery Hargreaves Swan under this agreement. (d) The contents contain a separate CD or diskette that contains the CityView License Key Generator Program with instructions for use, and, (e) The contents contain no passwords, or other device that would prevent or prohibit the use of the escrowed materials at any time. 3. Municipal Software Corporation will ensure that revised copies of the source code will be placed with Jones Emery Hargreaves Swan within thirty (30) days after the public release of a licensed Client 10: ##### Printed: date Packet Page -1740- 6/14/2011 Item 16.E.1. program or a licensed program update. 4. Jones Emery Hargreaves Swan shall, upon receiving such a certificate from Municipal Software qarporation, notify each of the declarants mentioned In (2) above, by mail of such receipt. I I . 5. It is understood that the duties of Jones Emery Hargreaves Swan, as escrow holder are limited to those expressly set forth herein and, in addition to the carrying out of the escrow instructions, are limited to taking reasonable care of the subject matter of this agreement. Jones Emery Hargreaves Swan make no representations or guarantee as to the escrow materials and shall not be obligated to i~quire into the accuracy or completeness of the escrow materials or any declaration made h~reunder. In the event that proceedings in a court of law arise in relation to the subject matter ot this Escrow Agreement, Jones Emery Hargreaves Swan shall not be obligated to defend or enter an appearance and shall only be obligated to participate after the Declarant and Municipal Software Corporation have placed sufficient security for Jones Emery Hargreaves Swan's costs of such proceedings. 6. This agreement shall terminate ten (10) years from the date hereof, unless renewed by mutual Written agreement. Jones Emery Hargreaves Swan may resign as escrow agent hereunder upon another party accepting the duties and obligations of escrow agent or upon providing the Declarant and Municipal Software Corporation with sixty (60) days advance written notice. I i ('IJJ o;ATED at the City of Victoria, in the Province of British Columbia, this.t2 day qf Io/Ji!t H , 2r6J MUN~CIPAL SOFTWARE CORPORATION The terms of this agreement are hereby accepted by the firm of Jones Emery Hargreaves Swan Per: ~'4~ RcbJll L Bem , P. ...~;dent I i I ",j C "., r ~~777v C kD Patrick C. Trelawny I ClientIID:###### I i ! Printed: date Packet Page -1741- . . . 6/14/2011 Item 16.E.1. EXHIBIT D Municipal Software 4464 Markham Street, Suite 1108, Victoria, BC, V8Z 7X8 Canada Toll-Free: 1.800.665.5647 I Tel: (250) 475.6600 I Fax: (250) 475.6080 ""Vltw.MunicipaISoftware.com I Trading Symbol: TSX-V:MSZ CityView Standard Support Service Level Agreement em property information] permits & inspections I planning code enforcement I licensing I cashiering I application builder Packet Page -1742- 6/14/2011 Item 16.E.1. IIMJnlcipal Software CityVirw Standard Support - Service Level Agreement Contract Term: 1 Year (renewable annually) Support: Channels: Web, Telephone or Email supportiRequests Allowed: Unlimited Who Can Report: Up to three users named in your support agreement can submit support requests. These individuals must be trained in the use of CityView and constiMe the first line of support for your organization. Hours 01 Coverage: Coverage hours are 5:30 a.m. to 5:30 p.m. Pacific Standard Time from Monday through Friday, excluding Municipal Software Technical Support observed holidays. (Only those statutory holidays that coincide petween Canada and the United states are observed by Municipal Software Technical Support.) Accessing Support: The preferred method of opening a support incident is to enter the problem details through our online support system. Telephone support requests should be preceded by filing an electronic support request on our Web site, including a detailed problem description. Telephone support requests will be answered live during business days, though staff may be involved serving other customers. If your call is not answered live, we ask that you leave a message, including the support request tracking number you received from the electronic filing, YOL)r name and phone or pager number. Messages are typically responded to within two hours. Auto Aclmowledgement: We will send a computer-generated message that acknowledges receipt of the report that you filed electro.nically. This message will contain the details of your problem report as well as the support request tracking number. Whenever the status of your incident changes, a notification will automatically be sent to 1he individual that opened the call. RequestResponse Time: A technical support engineer will respond to all requests within the time frames specified:in Table 1. Business hours are 5:30 a.m. to 5:30 p.m. Pacific Standard Time from Monday through Friday, excluding Municipal Software Technical Support observed holidays. Only those statutory holidays that coincide between Canada and the United States are observed by Municipal Software Technical Support. We process ~equests in the order of their priority followed by order of submission. What weiwill do if we don't hear back from you: If we don't hear back from you in ten business days, we will close your support request and mark it as "Closed I No response from customer." Resoluti~m of Bug-Related Requests: We will keep your request open and follow up when a fix is available in a production release. We will also contact you if we post an experimental build that will help with your problem. What We Need to Help You Municip~ Software wants to be as responsive as possible to your support needs. To accomplish this goal, the Municipa[ Software customer support staff relies on your knowledge, self-sufficiency, and thoroughness during the troubleshboting process. You reap the benefits from this effort - it allows Municipal Software to focus on the more diffipult problems and make the product more robust. It also helps control the amount Municipal Software charges fpr support · ~nOwledge: You should be experienced in the installation, operation, and maintenance of the hardware, d~sktop, and network operating systems, and applications in your environment before you install dityView. · S~lf-sufficiency: We ask you to be as self-sufticieni as possible when you encounter problems. You can dp this by referring to technical documentation for your environment and by searching the Municipal Spftware Web site to determine if your issue is addressed before you submit it to our customer support s,aff . 9/512006 2/4 Packet Page -1743- 6/14/2011 Item 16.E.1. . II Municipal Software . . · Complete information: As with any troubleshooting process, accurate and timely resolution depends on information. When you request support, please fill in all relevant fields in the request form, provide a detailed problem description. and attach any appropriate log files. Unfortunately, when the request information is incomplete, it will take longer to resolve your issue. · Preparation: If you call us for support. be prepared to provide the same level of information as is requested on the request submission form. You can help reduce the time to resolution by completing the online support request form and attaching files as directed. Then, simply provide us with the request number when you call. We ask that you have immediate access to the computer(s) on which Municipal Software products are running. How to Access Support Municipal Software offers several methods of accessing support described below. Please note that for Priority 1 (see Table 1.) issues, customers are encouraged to submit their incident online and then follow up via Municipal Software's toll-free phone number: · Web Support (preferred method) Our web portal, (www.municipalsoftware.com). provides resources for customer self-service, and is comprised of an online searchable knowledgebase. downloadable updates, and a web-enabled CRM that allows users to log new support incidents and check the status of previously submitted Incidents on a 24 x 7 basis. · Telephone Support Telephone technical support is available between the hours of 5:30 a.m. and 5:30 p.m. PST on regular business days. Customers can contact us toll-free at 1.866.988.8324. Municipal Software technical support will respond to telephone inquiries using the Service Level Agreement provided in Table 1. below. · Email Support Customers may request assistance from Municipal Software technical support via email at support@municipalsoftware.com. All em ail incident reports are logged into the Municipal Software support CRM database and are addressed based upon the priority of the issues. The response time guidelines for support are provided in Table 1 below. Feature Requests If you come across an idea that you think might make a nice enhancement to CityView, your input is always welcome. Please submit your suggestions through regular support channels. Unless additional information is needed, you will not receive a personal response. Any suggestions for enhancements to CityView that you submit will become the property of Municipal Software. Municipal Software may use this information for any Municipal Software business purposes, without restriction, including for product support and development. Municipal Software will not use information in a form that personally identifies you. 9/612006 3/4 Packet Page -1744- 6/14/2011 Item 16.E.1. II M~nicipa1 S~ftware LimitatI~ms The following are not covered by Municipal Software's Standard Support Agreement, but may be available as separate services on a time and materials basis: ! a) ?ervices required due to misuse of Municipal Software maintained software; b) $ervices required due to software corrections, customizations, or modifications not developed by Municipal Software; c) Services required by the Customer to be performed by Municipal Software outside of Municipal Software's regular business hours; d) Services required to resolve or work-around problems that cannot be reproduced in Municipal Software'~ support environment; e) Services which relate to tasks other than maintenance of the Customer's existing implementation and 90nfiguration of CityView, including but not limited to, enhancing or adapting CityView for specific operating environments; f) Services requested by the Customer to implement software updates provided by Municipal Software. ! Table 1.:Service Level Agreement I h ",'" * Responsd time targets are during business hours only. i I Obtainin~ More Information Information about our support programs may be obtained by contacting the Municipal Software sales team at I 1.800.665.5647, or via email atsales@municipalsoftware.com . ! 9/5/2006 4/4 Packet Page -1745- . Exhibit E Municipal Software Acceptance Criteria 6/14/2011 Item 16.E.1. Acceptance criteria for each of four areas is contingent upon two requirements. First, that the functionality that is demonstrated meets the County needs as outlined in the contract Second. validation sessions to actually test some specific cases. Narratives have been provided. Breaking down the test areas: 1. Testing of completed workflows: The County will run through a handful of completed existing application types and their respective mileston~ processes as specified in the gap analysis. Testing Criteria on Page 2 2. Completing configurations from existing narrative / design specs: Vendor project staff will run throug h the configuration with the County on one or two nearly completed workflows as chosen by the County as specified in the gap analysis. Narratives have heen provided. Testing Criteria on Page 2. 3. GIS: Demonstration of GIS Module ability to access relevant GIS data layers, context sensitive to address, for a few County applications within existing completed ,workflows. Contractual GIS functionality and CDES GIS layers are listed on pages 3 and 4~ 4. Cashiering: Testing of cashiering functionality along the lines specified in the proof of concept section of the contract. In some cases it can be tied in with item #1 testing by completing a payment, and some of the contractual specified functionality will be examined separately. Cashiering functionality from the proof of concept is on page 5. Each member of the County core team will be asked to provide scoring feedback on the functionality demonstrations for those areas of their expertise. Pass / Fail, with a brief explanation. For the actual testing during the validation sessions, participating core team members will be asked to score individual test cases Pass / Fail, and provide screen shots of .errors encountered. Screenshots can be saved to Word documents, and/or emailedtooarvmullee(a:lcollieroov.net Municipal on Site Team: Municipal Staff on Site Testing Criteria CATEGORY Passed (Approved for Distribution) CAUSE No major problems identified (see below for examples of major problems). Minor problem examples: mislabeled toolbar button or plot axis; inconsistent screen capture in manual; or cannot print from tool bar but can usin menu. Anyone of the following: Failed . Installation problems (some typical examples): . Install of desktop (smart client) would be handled by customer . Insufficient or incorrect installation procedure. . Application files placed into wrong directories. . Software modifies the configuration or system files without warning or backing up originals. Installing Application Builder is not compatible with this requirement . No program icons or groups created (if appl.). . Cannot install on a non-C: drive (e.g., 0:). This requirement may also not be met if automated installs (Group Policy) are required. Would require the creation of an MSI transform file. Packet Page -1746- ACTION Fix (or prepare a plan to fix) minor problems, review with Management, and then distribute. Fix problems, and then resubmit software for acceptance testing. 6/14/2011 Item 16.E.1. . 1 or 2 occurrences of General Protection Faults (GPFs) or "infinite loops". , . Virus detected on the distributed disks. , . Frequent abnormal program exits through multiple event sequences (e.g., memory limits, bad input). : . Non-standard, illogical Windows GUls (if Win app). . Non-functioning icons or menu items (e.g., PRINT doesn't work; inactive options aren't ghosted). Fine for CityView platform but not handled like this at application level. . Insufficientlinaccurate printed documentation (e.g., no input/output views or descriptions of menu options). . Insufficient/non-functioning on-line help, without backup , I printed documentation. On-line help available for non- i customized parts only. . Solved Example Problems (test cases): The creation of test , cases out of the functional specifications is the customer's , responsibility. . Lack of examples or tutorial. : . Examples abort or documented results are not i obtained. . Combination of several problems with user interface, documentation, or on-line help. . Unable to complete workflows requirements. , Contractual ~IS Functionality 1. GIS System Interface 1.1 The system will integrate with the Collier County's GIS software application. 1.2 Capability of relating to the geographic elements of the database(s) maintained by a GIS system. This system will provide users with the capability of seeing either tabular or graphic data information utilizing Arc Map, version 8.2, by ESRI. CityView 9 embeds the. ESRI's ArcEngine and ArcReader runtime components (ESRI versions 9.1 and 9.2). These components enable CityView 9 to access a variety of mapping resources. CityView 9 does not interface directly with other ESRI client products (such as ArcMap), but does allow access to the same mapping resources that an ArcMap user would access. The CityView 9 GIS components meet the GIS requirements outlined in the RFP and in the acceptance document, and does so in a way that fits in with Collier County's existing ESRI infrastructure. . The system shall have the ability to do all functions of Geocoding as outlined by Collier County as it relates to GIS and this new system. It shall also have the capability to do address matching and editing. 1 The system will integrate with Collier County's ESRI-based GIS. At a minimum the system will need to support ESRI relates and joins to associate system attributes to corresponding spatial records. The system must support not only ESRI-centric applications based on system data, but the ability to integrate ESRI maps into the system interface. Packet Page -1747- 6/14/2011 Item 16.E.1. .15 Layers for MapDrawer Functionality Testing Description File Name Source' ~~..:::t~\~~-=t~'~r..'.:.\r'__, >. ,. <".'~-.::"-...-: :, l. ....~'l':~ '''':-.;,::..::~~'. .~.;} "~":).'~-~:'-l;S'''''~ ..,~}~:" '(:'0 :- "'::"~.:..:~e, ~ '. - .' Address Points Census Block Groups with Population Census Blocks with Population Census Tracts with Population City Boundaries Coastal Control Unes - County FEMA Flood Insurance Rate Maps 1996 Future Land Use Land Use 1995 Land Use 2001 Planned Unit Developments Zoning Districts Fire Districts AddressPoints censusblockgrp censusblock censustract city cnty cnstrc fema96 flu Landuse95 Landuse01 pud zoning Fire Dist COES CDES CDES COES CDES CDES CDES CDES CDES CDES CDES CDES IT from Supervisor of Elections iSmJ:.)~$i?':~~~TS!t:.~~$\?.6'f;-;;;~l0E,'~1.tc:..l2\C1:{-~~\~T,~ .;~ : ./.)~ 2.:. t"; : '::: ~. ~_, - ~ -, ~.:. S-"; .~'; ~ ~ ~V/ -~:. ~.:t~..L'" . " -, - i - Parcels Subdivisions parcels subdivision PAO ~:~1t~~i~.tijL~l~>;~fr:"\;,,>"}f'''.S~~~''-~{~,,''',' ::..~!~';,~~~~ '.. ::',.,' J.'j"'tc.. t:".:_', ~;'~L__f:C";"'.~,'::r' ',-".'. ,~:,' _ n, ..,' ~ TAZ.(Traffic Analysis Zone) . T:fTRANSfTRANSPLANNINGfTRAFFICANAL YSISZONElTRANS MPO Transportation ~~!l~-t~nLq;!!~:~t,;{~':t~;ti7'l@J~~~- ", -:. _:~ .....7-"- ..~". ....-;.- r.<- . :;\~.-.~<-- ':..,::;:~~,._ k:J1.~:T.+ " :,:"'t -0 -t.r'~ . ~- . .";. '~- :.': i!O~";"~' .. Address Points Address Matchable Roads Condo Units Table Airport Noise Zone AMU - Boundary Artlficlal Reefs Boat Speed Zones Coastal Control Lines - County oastal Control Lines - State oastal High Hazard Area Code Enforcement- Day boundaries Code Enforcement - Env boundaries Code Enforcement- Evening boundaries Code Enforcement - Sign boundaries Code Enforcement - Weekend boundaries Eagle nest locations 2002 FEMA - 96 FEMA - Proposed 03 Fire Districts Future Land Usa Traffic - Traffic Congestion Boundary Future Pop by Planning Comunitiles . Immokalee Area Land Use - 01 FLUCC Land use Tables Libraries Lidar - East County from Army Corps Monuments. fdep along shore Monuments - elevation in estates NRPA - National Resource Protection Area National Wetlands Inventory Panther Locations Planning Communities Pre-Apps PUO's Rural Fringe Rural Lands Sewer Service Areas Soils Street Centerline Turtle Nest Locations Units and Tracts in Estates Water Service Area mdzones - Construction I Codes Zoning Well fields T:/CDESlData/addrss/ T:/CDESlDataladdrss/ T:/CDESlDataladdrssl CDES SDE T:/CDESlDatalAMUI T:/COESlEnvlr T:/CDESlEnvir/ldleZonesl T:lCDESlDatal County coastal.shp T:/CDESlDatal State coastal.shp CDES SDE CDES SDE CDES SOE CDES SOE CDES SDE CDES SOE CDES SDE CDES SDE T:/CDESlDatalFEMA 9 03/ T:/COESlDatal Fire DistrictS.shp COES SOE & T:/CDES/DatalFLUI T:/CDES/DatalFLUI T:/CDESlDatal Comun fut pop.shp T:/CDESlDatal immok.cov T:/COESlData/LU 01 LU-.ioined.shp T:/CDESlData/LU f1xjoln1,2,3 T:/CDES/Oatal Llbrary.shp T:/CDESlData CDES SOE T:/CDESlDatal CDES SDE CDES SDE T:/CDES/Data T:/CDESlDatal Plan Comun.shp CDES SDE CDES SDE & T:lCDESlDaIalPUO/ CDES SDE T:/CDES/RuraILandsl COES SOE CDES SDE T:/COESlDatal roads.cov or in addresspt PGDB CDES SDE COES SDE CDES SDE CDES SOE & T:/CDES/Dalal winclzone.cov T:/CDESlDatal Zip,cov CDES SOE & T:lCOES/Datalzoning/ T:/CDESlDalal wellfields.shp CDES CDES CDES CDES Planning Natural Resources Natural Resources CDES CDES COES CDES CDES COES CDES CDES CDES CDES CDES CDES CDES Planning CDES COES CDES COES CDES COES CDES CDES Natural Resources CDES Natural Resources COES CDES COES COES Natural Resources CDES FAH rev 9/05/05 Ca Packet Page -1748- 6/14/2011 Item 16.E.1. Cash ManaQement Functionality per Contract . Capture payment and billing information and display escrow account balances in real-time. Allow the various forms of payment methods, including cash, escrow deduction, check, waivers/deferrals, IGC transfers, and credit cards (for express permits only). . Users m~st be able to calculate impact and permit fees in different areas of the review process, and create payment slips to present to the cashieririg staff. Payment methods include checks, cash, and transfers for IGCs, DCAs, and COAs. . Credit ~rds will be accepted for a select group of express permits only and all Rental Registrations. Cashiers must be able to generate a receipt, tne permit and an inspection card. . Payment slips: All fee entries that generate a payment slip are required to provide user's name per line item. Changes to payment slip are required ~o give last user's name on payment slip. . Official ~ecei~ts: Official Receipt will have lWO names: the users that entered fees to create payment slips or invoices, and the cashier that processed receipt This requirement is necessary to record and track all users that enter, change, delete or modify payment slips. Usemames and password security will be required to allow only authorized staff to perform these functions. . The syst!lm must include the ability to associate all monies collected with the County's general ledger accounting codes. Cashiers must be able to cteate a transaction report to balance their cash drawer. Next the supervisor must be able to complete the daily closing reports, create the GL EXtract file, balance the days wor!< and send the GL Extract file through an automated FlP and transactional Interface with Cler!< of Courts finance system, SAP. This process is required daily for three cash locations. The system must be able to add additional cash locations. The application should be able to confirm that the dally interface with the SAP FTP site was successful. . Ability to monitor refunds and partial refunds, utilizing status of receipts. . Comme~t area for description and detail. I . Ability to irun reports for status of receipts (transactions) for refunds. I Reporting ~apabilities to include: I . Daily Trcinsaction Report, for each cashier, totals for cash, checks, grand transactions totals and Number of transactions per cashier per day I report. (~ee example report CDPR1101) . Payment Summary ~y Fee Codes. (See example report CDPR11 04) . General Ledger Account Report (AKA) General Ledger Fee Summary Report (see report CDPR11 06) . Mainten~nce tables must be access restricted by password. The system must provide the ability for users to add, edit, activate, deactivate, and delete (to achieve) all fee codes, access details such as associated dollar amounts for fee codes, GL accounts, fee types, and status in I . the system. Provide the following information: last update date, last user name, previous update, and previous user update. Provide reporting capabilitr similar to the current system reports that sort by fee code GL Account. . Reports tom maintenance tables for Cash Management . Fee Code Reports (Ability to sort by fee code or General Ledger Accounts). . Fee calc~lation capabilities must be provided by the system for assessing and collecting the County's non-residential and residential land develop~ent A sample of the fee types include; development request, impact, permit, certificates, licensing, report generation, surcharges, utilities related charges, late fees and fines. Integrati~n with many peripherals including credit card processing, cash drawers. check verification using system generated unique numbers for contr~1 purposes, and others. Packet Page -1749- 6/14/2011 Item 16.E.1. . Exhibit F Key Personnel Name Title David Gray Rick Booth Lead Project Manager Business/Systems Analyst Robin Gwynne PreBuilt Program Manager Senior Application Developer Infrastructure Specialist Susan McCormick, Vince Liderth Eric Lott Quality Assurance Team Lead Training Manager David Hartman Dorinda Youdell . Trainer ._~-~----------------------------------------------------------------------------------------------------------------------------------------- . Packet Page -1750- 6/14/2011 Item 16.E.1. Exhibit G : Appendix C - IT Department Standard and Operating Procedures TechnicaliArchitectural, Compatibility and Supportability Requirements Document (TACS) Required Contract Items: Any IT asset (hardware, software, service) vendor shall agree to the following criteria within a contract or by written acknowledgement before installation of any IT Asset will be accepted by Collier County and allowed to connect to the Agency Networ~. RCI.01. RCI.02. RCI.03. RCI.04. RCI.05. RCI.06. RCI.O? RCI.08. RCI.09. All software application vendors are required to notify Collier County when new releases become available and wh~n current releases are no longer supported. The vendor must submit any applicable license agreements for any proposed elements including a description of the licensing model, and list prices for all license types and whether or not custom licensing arrangements a~ available. The vendor must submit any applicable maintenance agreements for any proposed elements including a description of the maintenance plan, software upgrade policies and exclusions, and list prices for all m~intenance agreement types and whether or not custom maintenance agreements are available. The supplier of any HIPAA related software applications must provide guidance on HIPAA compliant implementation requirements. All -software must comply with all Federal, State and Local regulations. /'. rpinimum of Fifteen (15) minutes of finished video training material to be presented "on domand" must be quoted ::IS part of the ::Icquisition cost. Not applicable to this contract. Training must be scheduled at least forty-five (45) days in advance to ensure training room availability since mu'ltiple implementations are occurring. Training materials, curriculum to be covered and identification of which Collier employees should attend must be provided thirty (30) days in advance of scheduled training. Any training courses that require use of data, data should be installed and tested prior to the scheduled training date. Training for this contract shall be built into the implementation schedule. Suppliers shall notify the IT Department contact named in the maintenance agreement in writing (email is ac~eptab[e if acknowledged) 24 hours in advance of any required remote access, Included in this request must be a detailed work plan with actions that will be taken at the time of access. This applies to post- implementation for upgrades. defect fixes and/or configuration changes. The IT Department follows the ITIL framework for change management. Deliverables for Database: i. Vendor must provide scripts in order to recreate database schemas, stored procedures and etc. · Database schema with a data dictionary detailing all entities and attributes. I. Recommended practices document for support and maintenance of the database. , RCI.1 O. Any vulnerabilities or exploits discovered by the vendor or others for the proposed application must be reported to Cojlier County Government immediately with a proposed mitigation strategy. RC1.11. All vendpr access will be done via named account VPN access only. All access must comply with current published County Manager Agency (CMA) policies. Current policies that apply are CMA 5402 and CMA 5403. CMA 54G5. . Packet Page -1751- . . . . The candidate software application proposal must include a hardware topology and recommended hardware configurations. o Deliverables: · Full installation documentation (workstation and server) . Established maintenance routines and procedures must be included"with the delivery of the proposed application All software upgrades, fixes and/or changes required by the selected vendor must be installed on a Collier County Standard test environment and certified by the project team prior to moving into a production environment; currently this is a Microsoft environment. The supplier shall attest in writing that they shall support all Microsoft security patches and updates within fifteen (15) days of release. Software vendors will acknowledge in writing prior to selection, that Collier County Government will own any and all data and the database that data resides on. All software applications submitted to Collier County Government are required to submit the following documentation if short listed for the final selection process. Documentation must be in electronic format (preferred in MS Word or PDF). Documentation is required to be updated with a new versions or upgrades. Collier County reserves the right to copy documentation for internal use only. The number of copies of all documentation must correspond with the number of bound responses requested during the Request for Proposal (RFP) Process. RC1.12. RC1.13. RC1.14. RC1.15. RCJ.16. RC1.17. RC1.18. 6/14/2011 Item 16.E.1. o Documentation: · End-User training documentation · Administration documentation · Installation documentation · Maintenance documentation · Disaster recovery documentation · Procedures specific to the application · Information Flow Diagram of Application upon completion of project The vendor shall provide training in the operation and maintenance of the system for the County's Information Technology support staff. Training shall cover the fundamental design of the software and the mechanics of the operating program. Training shall be structured such that designated trainees will understand the operation, maintenance, backups, security and the database of the system. Appendix "An Proof of Concept for Addressing. 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Packet Page -1761- . . . 6/14/2011 Item 16.E.1. Agenda Item No.1 OJ March 27. 2007 Page 1 of 50 EXECUTIVE SUMMARY Recommendation that the Board of County Commissioners Award contract # 06-3962 to Municipal Software Corporation for the replacement of the existing Community Development and Environmental Services computer system. OBJECTIVE: To receive the Board of County Commissioners' (BCC) approval to award a contract to Municipal Software Corporation to replace the existing computer system used by Community Development and Environmental Services (CDES). The contract amount of 1.996 million dollars would be funded from previously Board approved and budgeted capital funding within CDES. CONSIDERATION: Following the termination of the contract with the previous software replacement project vendor, CDES released a new highly detailed 150 page Request for Proposals (RFP) seeking potential vendors. A selection committee was formed consisting of representatives from each of CDES's seven departments, along with IT, Purchasing, and the Development Services Advisory Committee (DSAC). Six potential vendors responded to the RFP, and a series of on-site proof of concept trials and off-site visits were conducted to evaluate each company's software system. Following this detailed selection process, Municipal Software Corporation's CityView software system was determined to offer the best combination of functionality and cost effectiveness for the replacement of the 10 year old CDES existing computer software system. Full funding for this project remains in place from the original CDES software replacement project, and CDES does not anticipate the need for requesting additional funding now or at any time during this project. This existing funding will cover the 1.996 million dollar contract amount, and will also cover associated additional project expenses such as hardware expenditures (servers), third party database conversion work, enhanced performance metrics functionality, and possible consulting services. These additional expenses are anticipated to be approximately $400,000. The Development Services Advisory Committee (DSAC) was briefed on the full scope and cost of this project at their March 7, 2007 meeting, and has endorsed this project on multiple occasions. Municipal Software Corporation's CityView software application offers CDES a variety of much needed functionality which will allow for more efficient processing of land use applications and building permits, and greatly improved management oversight of work processes. New, or vastly improved, capabilities brought by this potential land use and permitting software application include the following: . Easy-to-use forms and reports that will speed up business processes. . Greatly improved reporting capabilities and related data management . Tracking of concurrency issues related to PUD build-outs and construction activity . Detailed tracking and reporting of individual application status through the entire review and permit issuance process . Full GIS integration, meshing GIS functionality with review and approval user screens Packet Page -1762- . "> 6/14/2011 Item 16.E.1. Agenda Item No. 10J March 27. 2007 Page 2 of 50 . Ability to easily revise workflows, develop new applications, and quickly adapt to mission changes . Access to and inclusion of various "best of breed" software applications . Full integration with SAP, performance metric applications, and other County applications During the project's first attempted implementation of a new CDES software system, and again during selection and negotiation process for this current effort, it has become clear that this entire segI1;1ent of the software industry specializing in local jurisdiction land use and permitting applications has experienced a variety of business challenges which have been ongoing for the past decade. Municipal Software Corporation, like other firms in this industry, has experienced organizational challenges over the past two years. The company was originally founded in 1982. More rece~tly a majority share was purchased by a venture capital fIrm, changes in management and stafflng were implemented, and Municipal Software Corporation has undergone over the past two :years a reorganization to return the company to a long term profitable status. Collier Coupty, assessing and understanding the risks involved in such an environment, has worked with Murticipal Software Corporation in structuring a proposed contract that in large part mitigates Collier County's fInancial risks associated with this implementation. Of the contracts payment milestones, 95% are based on the successful testing and acceptance of software modules. Collier County will not make these 95% of payments until the software has been tested, deemed in full compliance with the contract, and has gone live. The contract also places the entire system code in e$crow, with Collier County retaining full ownership if the project terminates for any reason prior to acceptance (and payment). Also, Collier County reserves the contractual right to tem1inate the contract for any reason it deems as sufficient to do so. FIStAL IMPACT: All funding required for this software contract, along with all needed ass*iated software project expenses, has already been approved by the BCC and is part of the FY 97 budget. There is no additional fiscal impact ofthis request. GRbwm MANAGEMENT IMP ACT: It is anticipated that the implementation of a new softWare system will have a substantial positive impact on CDES's ability to effectively and exp~ditiously process and manage land use and building permit applications and business functions. LEGAL CONSIDERATIONS: The proposed contract and the related attached documents havr been reviewed and approved by the County Attorney's Office. RECOMMENDATION: That the Collier County Board of County Commissioners award RFP 06-f962 to Municipal Software Corporation to replace the existing computer system used by COIbmunity Development and Environmental Services and authorize the chairman to sign the agr~ement on behalf of the County. PREPARED BY: Garrett Mullee, Manager, CDES Business Management and Budget Office i Packet Page -1763- . . . Form 4 Business Corporations Act Formufe 4 Loi sur les societes par actions 07121 F (07/2007) 6/14/2011 Item 16.E.1. ~or Ministry Use Only A J'usage exclusif du ministilra ~ Ministry of ~_. Government Selilices Ontario . CERTIFICATE This is to certify .that these article~" are effective Qn Ontario Corporation Number N=:;:~~;:- J Mrnisiil~;~ Servlces'.g~'uvemementaux CERTU=ICAT Ceci cert;ilie que les presents sta\ut$. entrent en v\gueur Ie JANUAaY ()" JANVIER, 2011 ......................... ......;(........... ............. ............. ........ ..... Director f Directri Business Corporations Act I Loi sur I' ARTICLES OF AMALGAMATION STATUTS DE FUSION 1. The name of the amalgamated corporation is: (Set out in BLOCK CAPITAL LETTERS) Denomination sociale de la societe issue de la fusion: (Ecrire en LErTRES MAJUSCULES SEULEMEN1) : .\ C\O TIE RI I N H A R R IS M P U C 0 R PIO R A T 10 N I I I I I I I 2. The address ofthe registered office is: Adresse du siege social: 1 Antares Drive, Suite 400 Street & Number or R.R. Number & if Multi-Office Building give Room No.1 Rue et numero ou numero de la RR et 571 s'agit d'un eamce a bureaux, numero du bureau Ottawa ONTARIO ~8Icl~ Postal CodefCode postal Name of Municipality or Post Office / Nom de la municipalire ou du bureau de poste 3. Number of directors is: Nombre d'administrateurs : FIXed number D OR minimum and ~aximum I Nombre fixe OU minimum et maximum . 1 .1 10 4. The director(s) isfare: I Administrateur(s) : First name, middle names arid surname Address for service, gMng Street & No. or R.R. No., Municipality. Prenom, autres prenoms et nom de famille Province, Country and Postal Code ' Domicile elu, y compris la rue et Ie numero ou Ie numero de la RR, Ie nom de la municipalite, la province, Ie pays et Ie code postal Resident Canadian State "Yes' or 'No' Resident canadien OuVNan Mark H. Leonard 20 Adelaide Street East, Suite 1200, Toronto, Ontario, M5C 2T6 Yes Packet Page -1764- 07121F (07/2007) 6/14/2011 Item 16.E.1. 5. Method of amalgamation, check A or B Methode choisie pour fa fusion - Cocher A ou B : A - Amalgamation Agreement I Convention de fusion: D The amalgamation agreement has been duly adopted by the shareholders of each of the amalgamating corporations as required by subsection 176 (4) of the Business Corporations Act on the date set out below. Les actionnaires de chaque societe qui fusionnne ont dument adopte la convention de fusion conformement au paragraphe 176(4) de la Loi sur les societes par actions a la date mentionnee ci-dessous. or ou B - Amalgamation of a holding corporation and one or more of its subsidiaries or amalgamation of subsidiaries I Fusion d'une societe mere avec une ou p/usieurs de ses fi/iales ou fusion de fi/ia/es : IZJ The amalgamation has been approved by the directors of eadl amalgamating corporation by a resolution as required by section 177 of the Business Corporations Act on the dale set out below. Lesadministrateursde chaque scciete quifusionne ontapprouve la fusion parvoie de resolution conformement a I'artie/e 177 de la Loi sur les societes par actions a la date mentionnee ei-dessous. The articles of amalgamation in substance contain the provisions of the articles of incorporation of Les statuts de fusion reprennent essentiellement les dispositions des statuts constitutifs de N. Harris Computer Corporation and are more particularly set out in these articles. et sont enonces textuellement aux presents slatuts. Names of amalgamating corporations Denomination soe/ale des socieies qui fusionnent Ontario Corporation Number Numero de la societe en Ontario Date of AdoptionfApproval Date d'adoption ou d'approbation Year Month Day annee mois jour N. Harris Computer Corporation 001770536 2010-12-22 Cogsdale Acquisition 2010 Inc. 001834133 2010-12-22 Municipal Software Corporation 001836291 2010-12-30 SDS Software Inc. 001836251 2010-12-24 Packet Page -1765- 2 . . . . . . 07121F (07/2007) 6/14/2011 Item 16.E.1. 3 6. Restrictions. if any, on business the corporation may carry on or on powers the corporation may exercise. Umites, s'il ya lieu, imposees aux activites commerCiales ou aux pouvoirs de la societe. None 7. The classes and any maximum number of shares that the corporation is authorized to issue: Categories et nombre maximal, s71 y a lieu, d'actions que la societe est autorisee a emettre : (i) an unlimited number of Preferred "A" shares; (ii) an unlimited number of Preferred "B" shares; (iii) an unlimited number of Preferred "C" shares; (iv) an unlimited number of Class A Common shares; and (v) an unlimited number of Class B Common shareS. Packet Page -1766- 07121 F (07/2007) 6/14/2011 Item 16.E.1. 4 8. Rights, privileges, restrictions and conditions [If any) attaching to each class of shares and directors authority with respect to any class of shares which may be issued in series: Droits, privileges, restrictions et conditions, s7f y a lieu, rattaches a chaque categorie d'actions et pouvoirs des administrateurs relatifs a chaque categorie d'actions qui peut etre emise en serie : . See Pages 4A to and including 41 incorporated in this form. . . Packet Page -1767- 6/14/2011 Item 16.E.1. 4A . The rights, privileges, restrictions and conditions attaching to the Preferred "A" Shares, Preferred "B" Shares, Preferred "C" Shares, Class A Common Shares and Class B Common Shares shall be as follows: 1. The Corporation shall be authorized to issue an unlimited number of Preferred "A" Shares which shall have attached thereto the following rights, conditions, restrictions, limitations and prohibitions: . . (a) The holders of the Preferred "A" Shares shall be entitled to require the Corporation to redeem at any time or times, all or any of the Preferred" A" Shares registered in the name of such holder on the books of the Corporation by tendering to the Corporation at its head office a share certificate or certificates representing the Preferred "A" Shares which the registered holder desires to have the Corporation redeem. Such requests shall specify a redemption date which shall not be less than 1 0 days after the day on which the request in writing is given to the Corporation. Upon receipt of a share certificate or certificates representing the Preferred "A" Shares which the registered holder desires to have the Corporation redeem, together with such request, the Corporation shall, on the redemp~on date, redeem such Preferred "A" Shares by paying to such registered holder the fixed amount of One Dollar ($1.00) per share (hereinafter called the ."Redemption Amount") in respect of the Preferred "A" Shares redeemed, together with any declared but unpaid dividends thereon. From and after the redemption date, the holder thereof shall not be entitled to exercise any of the rights of the holders of the Preferred "A" Shares in respect thereof, unless payment of the Redemption Amount is not made on the redemption date, in which event the rights of the holders of the said Preferred "A" Shares shall remain unaffected. (b) Except when entitled to by law or as provided herein, the holders of Preferred "A" Shares shall not be entitled as such to receive notice of, or to attend at, any meetings of the shareholders of the Corporation or to vote at any such meetings. (c) The holders of the Preferred "A" Shares shall be entitled to receive, in any financial year of the Corporation, dividends at such time and for such amount as may be determined from time to time, by the directors in their discretion. Notwithstanding the foregoing, the directors may declare and pay dividends on any class of shares to the exclusion of any other class of share. (d) In the event of a liquidation, dissolution or winding-up of the Corporation or other distribution of the assets of the Corporation, whether voluntary or involuntary, the holders of Preferred "A" Shares shall be entitled to receive the aggregate Redemption Amount of such Preferred "A" Shares, together with any declared but unpaid dividends thereon, before any amounts shall be paid or any property or assets of the Corporation distributed to the holders of any Preferred "B" Shares, Preferred "C" Shares, Class A Common Shares, Class B Common Shares or shares of any other class ranking junior to the Preferred "A" Shares. After payment to the holders of the Preferred "A" Shares of the amounts so payable to McCarthy Tetrault LLl' DOCS #9915322 v. 1 Packet Page -1768- 6/14/2011 Item 16.E.1. 4B . them as above provided, they shall not be entitled to share in any further distribution of the property or assets of the Corporation. (~) In the event of the liquidatio~ dissolution or winding-up of the Corporation, whether voluntary or involuntary, all of the property and assets of the Corporation available for distribution to the holders of the preferred "A" Shares shall be paid or distributed equally share for share to the holders of Preferred "A" Shares without preference or distinction. co The Corporation may, at any time and from time to time, purchase the whole or any part of the Preferred "A" Shares at the lowest price at which, in the opinion of the directors, such shares are obtainable but not exceeding an amount per share equal to the Redemption Amount. (g) Any amendment to the Articles of the Corporation to delete or vary any preference, right, condition, restriction, limitation or prohibition attaching to the Preferred "A" Shares or to create special shares r~m kine in priority to or on a parity with the Preferred "A" Shares, in addition to the authorization by a special resolution, must be authorized by at least two-thirds (2/3) of the votes cast at a meeting of the holders of the Preferred "A" Shares of the Corporation (voting separately as a class), duly called for that purpose. Q1) The Corporation may, upon giving notice as hereinafter provided, redeem the whole or any part of the Preferred "A" Shares on payment for each share to be redeemed of the Redemption Amount, together with any declared but unpaid dividends thereon; not less than 10 days notice in writing shall be gi:ven by mailing such notice to the registered holder of the shares to be redeemed specifying the date and place or places of redemption; if notice of any such redemption be given by the Corporation in the manner aforesaid and an amount sufficient to redeem the shares be deposited with any trust company or chartered bank in Cana~ as specified in the notice, on or before the date :fixed for redemption, the holders thereof shall thereafter have no rights against the Corporation in respect thereof except, upon the surrender of certificates for such shares, to receive payment therefore out of the monies so deposited. . i 2. The Corporation shall further be authorized to issue an unlimited number of Preferred '~B" Shares, which, subject to the rights of the Preferred "A" Shares, shall have attached thereto the following rights, conditions, restdctions, limitations and prohibitions: (a) The holders of the Preferred "B" Shares shall be entitled to require the Corporation to redeem at any time or times, all or any of the Preferred "B" Shares registered in the name of such holder on the books of the Corporation by tendering to the Corporation at its head office a share certificate or certificates representing the Preferred "B" Shares which the registered holder desires to have the Corporation redeem. Such requests shall specify a redemption date which . McCarthy !Tetrault LLP DOCS #9915322 v. 1 Packet Page -1769- 6/14/2011 Item 16.E.1. . 4C shall not be less than 10 days after the day on which the request in writing is given to the Corporation. Upon receipt of a share certificate or certificates representing the Preferred "B" Shares which the registered holder desires to have the Corporation redeem, together with such request, the Corporation shall, on the redemption date, redeem such Preferred ''B'' Shares by paying to such registered holder the fixed amount of One Dollar ($1.00) per share (hereinafter called the "Redemption Amount") in respect of the Preferred "B" Shares redeemed, together with any declared but unpaid dividends thereon. From and after the redemption date, the holder thereof shall not be entitled to exercise any of the rights of the holders of the Preferred "B" Shares in respect thereof, unless payment of the Redemption Amount is not made on the redemption date, in which event the rights of the holders of the said Preferred "B" Shares shall remain unaffected. (b) Except when entitled to by law or as provided herein, the holders of Preferred ''B'' Shares shall not be entitled as such to receive notice of, or to attend at, any meetings of the shareholders ~f the Corporation or to vote at any such meetings. (c) The holders of the Preferred ''B'' Shares shall be entitled to receive, in any financial year of the Corporatio~ dividends at such time and for such amount as may be determined from time to time, by the directors in their discretion. Notwithstanding the foregoing, the directors may declare and pay dividends on any class of shares to the exclusion of any other class of share. Provided, . however, the directors may not declare and pay dividends on the Preferred ''B'' Shares if payment of such dividends would impair the ability of the Corporation to redeem the Preferred "A" Shares. . (d) Subject to the rights of the holders of Preferred "A" Shares, in the event of a liquidatio~ dissolution or winding-up of the Corporation or other distribution of the assets of the Corporatio~ whether voluntary or involuntary, the holders of Preferred ''B'' Shares shall be entitled to receive the aggregate Redemption Amount of such Preferred ''B'' Shares, together with any declared but unpaid dividends thereo~ before any amounts shall be paid or any property or assets of the Corporation distributed to the holders of any Preferred "C" Shares, Class A Common Shares, Class B Common Shares or shares of any other class ranking junior to the Preferred "B" Shares. After payment to the holders of the Preferred "B" Shares of the amounts so payable to them as above provided, they shall not be entitled to share in any further distribution of the property or assets of the Corporation. (e) In the event of the liquidatio~ dissolution or winding-up of the Corporatio~ whether voluntary or involuntary, all of the property and assets of the Corporation available for distribution to the holders of the Preferred ''B'' Shares shall be paid or distributed equally share for share to the holders of Preferred ''B'' Shares without preference or distinction. . McCarthy Tetrault LLP DOCS #9915322 v. 1 Packet Page -1770- (f) 6/14/2011 Item 16.E.1. 4D . The Corporation may, at any time and from time to time, purchase the whole or any part of the Preferred "B" Shares at the lowest price at which, in the opinion of the directors, such shares are obtainable but not exceeding an amount per share equal to the Redemption Amount. n~) Any amendment to the Articles or the Corporation to delete or vary any preference, right, condition, restriction, limitation or prohibition attaching to the Preferred "B" Shares or to create special shares ranking in priority to or on a parity with the Preferred "B" Shares, in addition to the authorization by a special resolution, must be authorized by at least two-thirds (2/3) of the votes cast at a meeting of the holders of the Preferred "B" Shares of the Corporation (voting separately as a class), duly called for that purpose. QI) The Corporation may, upon giving notice as hereinafter provided, redeem the whole or any part of the Preferred "B" Shares on payment for each share to be redeemed of the Redemption Amount, together with any declared but unpaid dividends thereon; not less than 1 0 days notice in vvriting shall be given by, mailing such notice to the registered holder of the shares to be redeemed specifying the date and place or places of redemption; if notice of any such redemption be given by the Corporation in the manner afores~d and an amount sufficient to redeem the shares be deposited with any trust company or chartered bank in Canada, as specified in the notice, on or before the date fixed for redemption, the holders thereof shall thereafter have no rights against ilie Corporation in respect iliereof except, upon the surrender of certificates for such shares, to receive payment therefore out of the monies so deposited. . 3. lfhe Corporation shall further be authorized to issue an unlimited number of Preferred '~C" Shares, which, subject to the rights of the Preferred "A" Shares and the Preferred ,~" Shares, shall have attached thereto the following rights, conditions, restrictions, limitations and prohibitions: (~) The holders of the Preferred "C" Shares shall be entitled to require the Corporation to redeem at any time or times, all or any of the Preferred "C" Shares registered in the name of such holder on the books of the Corporation by tendering to the Corporation at its head office a share certificate or certificates representing the Preferred "C" Shares which the registered holder desires to have the Corporation redeem. Such requests shall specify a redemption date which shall not be less than 1 0 days after the day on which the request in ",Titing is given to the Corporation. Upon receipt of a share certificate or certificates representing the Preferred "C" Shares which the registered holder desires to have the Corporation redeem, together with such request, the Corporation shall, on the redemption date, redeem such Preferred "C" Shares by paying to such registered holder the fixed amount of One Dollar ($1.00) per share (hereinafter called the ''Redemption Amounf') in respect of the Preferred "C" Shares redeemed, together with any declared but unpaid dividends thereon. From and after the redemption . McCarthy Tetrault LLP DOCS #9915322 v. I Packet Page -1771- . . . 6/14/2011 Item 16.E.1. 4E date, the holder thereof shall not be entitled to exercise any of the rights of the holders of the Preferred "C" Shares in respect thereof, unless payment of the Redemption Amount is not made on the redemption date, in which event the rights of the holders of the said Preferred "C" Shares shall remain unaffected. (b) Each Preferred "C" Share shall entitle the holder to receive notice of and to attend and exercise their respective votes at all annual and general meetings of the shareholders of the Corporation, such holders of Preferred "C" Shares to be entitled to one hundred (100) votes for each share held, provided that, upon the death of R. Nigel H. Harris or upon any transfer of Preferred "C" Shares held by R. Nigel H. Harris, whether voluntarily or involuntarily, by operation oflaw or otherwise, the holders of Preferred "C" Shares shall not, except when entitled to by law or as otherwise herein provided, be entitled as such to receive notice of, or to attend at, any meetings of shareholders of the Corporation or to vote at any such meetings. (c) The holders of the Preferred "C" Shares shall be entitled to receive, in any financial year of the Corporation, dividends at such time and for such amount as may be determined from time to time, by the directors in their discretion. Notwithstanding the foregoing, the directors may declare and pay dividends on any class of shares to the exclusion of any other class of share. Provided, however, the directors may not declare and pay dividends on the Preferred "C" Shares if payment of such dividends would impair the ability of the Corporation to redeem the Preferred "A" Shares and the Preferred "B" Shares. (d) Subject to the rights of the holders of Preferred "A" Shares and Preferred "B" Shares, in the event of a liquidation, dissolution or winding-up of the Corporation or other distribution of the assets of the Corporation, whether voluntary or involuntary, the holders of Preferred "C" Shares shall be entitled to receive the aggregate Redemption Amount of such Preferred "C" Shares, together with any declared but unpaid dividends thereon, before any amounts shall be paid or any property or assets of the Corporation distributed to the holders of any Class A Common Shares, Class B Common Shares or shares of any other class ranking junior to the Preferred "C" Shares. After payment to the holders of the Preferred "C" Shares of the amounts so payable to them as above provided, they shall not be entitled to share in any further distribution of the property or assets of the Corporation. (e) In the event of the liquidation, dissolution or winding-up of the Corporation, whether voluntary or involuntary, all of the property and assets of the Corporation available for distribution to the holders of the Preferred "C" Shares shall be paid or distributed equally share for share to the holders of Preferred "C" Shares without preference or distinction. McCarthy Tetrault LLP DOCS #9915322 v. 1 Packet Page -1772- (f) 6/14/2011 Item 16.E.1. 4F .. The Corporation may, at any time and from time to time, purchase the whole or any part of the Preferred "C" Shares at the lowest price at whic~ in the opinion of the directors, such shares are obtainable but not exceeding an amount per share equal to the Redemption Amount. (g) ! Any amendment to the Articles of the Corporation to delete or vary any preference, right, condition, restriction, limitation or prohibition attaching to the Preferred "C" Shares or to create special shares ranking in priority to or on a parity with the Preferred "C" Shares, in addition to the authorization by a special resolution, must be authorized by at least two-thirds (2/3) of the votes cast at a meeting of the holders of the Preferred "C" Shares of the Corporation (voting separately as a class), duly called for that purpose. (h) The Corporation may, upon giving notice as hereinafter provided" redeem the whole or any part of the Preferred "C" Shares on payment for each share to be redeemed of the Redemption Amount, together with any declared but unpaid dividends thereon; not less than 1 0 days notice in writing shall be given by mailing such notice to the registered holder of the shares to be redeemed specifying the date and place or places of redemption; if notice of any such redemption be given by the Corporation in the manner aforesaid and an amount sufficient to redeem the shares be deposited with any trust company or chartered bank in Canada, as specified in the notice, on or before the date fixed for redemption, the holders thereof shall thereafter have no rights against the. Corporation in respect thereof except, upon the surrender of certificates for such shares, to receive payment therefore out of ~e monies so deposited. . 4. the Corporation shall further be authorized to issue an unlimited number of Class A ctommon Shares and Class B Common Shares, whic~ subject to the rights of the Jj>referred "A" Shares, Preferred "B" Shares and Preferred "C" Shares shall have attached ~ereto the following rights, conditions, restrictions, limitations and prohibitions: (a) The holders of the Class A Common Shares and Class B Common Shares shall be entitled to receive, in any financial year of the Corporation, dividends at such time and for such amount as may be determined from time to time, by the directors in their discretion. Notwithstanding the foregoing, the directors may declare and pay , dividends on any class of shares to the exclusion of any other class of share. Provided" however, the directors may not declare and pay dividends on the Class A Common Shares or the Class B Common Shares if payment of such dividends would impair the ability of the Corporation to redeem the Preferred "A" Shares, the Preferred "B" Shares and the Preferred "C" Shares. (b) The holder of a Class A Common Share or a Class B Common Share shall be entitled to one (1) vote for each Class A Common Share or Class B Common Share held by him at all shareholders' meetings. . McCarthy:Titrault LLP DOCS #9915322 v. 1 Packet Page -1773- . (c) . 6/14/2011 Item 16.E.1. 4G Subject to the rights of the holders of Preferred "A" Shares, Preferred "B" Shares and Preferred "C~' Shares and of shares of any other class ranking in priority to the Class A Common Shares and the Class B Common Shares, in the event of the liquidation, dissolution or winding-up of the Corporation, whether voluntary or involuntary, the holders of Class A Common Shares and Class B Common Shares shall be entitled to receive the remaining property and assets of the Corporation. Such property or assets available for distribution to the holders of Class A Common Shares and Class B Common Shares shall be paid or distributed equally, share for share, to the holders of Class A Common Shares and Class B Common Shares without preference or distinction. . (d) The Corporation may, at any time and from time to time purchase for cancellation the whole or any part of the Class A Common Shares or Class B Common Shares at the lowest price at which, in the opinion of the directors, such shares are obtainable, but not exceeding the purchase amount (as defined herein) together with all dividends declared thereon and unpaid. For purposes of this paragraph, the "purchase amount" of any Class A Common Share or Class 13 Common Share shall be an amount determined by dividing the en bloc fair market value of all the issued and outstanding Class A Common Shares and Class B Common Shares of the Corporation at the date of such purchase by the number of such shares then issued and outstanding. The en bloc fair market value of such shares shall be the amount determined to be the fair market value in accordance with generally accepted valuation principles. (e) . Any amendment to the Articles of the Corporation to delete or vary any preference, right, condition, restriction, limitation or prohibition attaching to the Class A Common Shares or Class B Common Shares, or to create special shares ranking in priority to, or on a parity 'with, the Class A Common Shares or Class B Common Shares in addition to the authorization by a special resolution, must be authorized by at least two-thirds (2/3) of the votes cast at a meeting of the holders of each of the Class A Common Shares and Class B Common Shares of the Corporation (each voting separately as a class), duly called for that purpose. 5. Subject to the provisions of paragraph (6) below, the existing one thousand (1,000) Common Shares, which have been redesignated, pursuant to paragraph (3) above, as Class A Common Shares, shall be reclassified as two million, five hundred thousand (2,500,000) Preferred "A" Shares, ninety (90) Class A Common Shares and ten (10) Class B Common Shares, such two million, five hundred thousand (2,500,000) Preferred "A" Shares, ninety (90) Class A Common Shares and ten (l0) Class B Common Shares together to have an aggregate stated capital equal to the converted Class A Common Shares. 6. . It is intended that the fair market value of all Preferred "A" Shares, Class A Common Shares and Class B Common Shares issued pursuant to paragraph (5) above shall equal the fair market value of the converted Class A Common Shares. In the event that any McCarthy Tetrault LLP DOCS #9915322 v. 1 Packet Page -1774- 6/14/2011 Item 16.E.1. 4H . dxing authority having jurisdiction should determine that the fair market value or the ~justed cost base of the outstanding Class A Common Shares immediately before the conversion is higher or lower, as the case may be, than the amount set out as a basis for tlie conversio~ the fair market value and/or the adjusted cost base determined by such taxing authority, or in the event of the dispute, such amount as shall be determined by the qourts, or by agreement between the Corporation and the taxing authority, to be the actual fair market value and/or adjusted cost base, shall be substituted as the basis for the conversion from the Class "A" Common Shares to the Preferred "A" Shares, Class A Oommon Shares and Class B Common Shares ab initio. 7. 11). the event that the fair market value is increased pursuant to paragraph (6) above, the dorporation will issue and allot to the holders of the Preferred "A" Shares issued pursuant to paragraph (5) above, such number of additionally fully paid and non- a$sessable Preferred "A" Shares as will result in the holders having received value in an ainount equal to the aggregate of: (~) the amount by which the increased fair market value determined pursuant to paragraph (6) above exceeds Two Millio~ Five Hundred Thousand Dollars ($2,500,000.00); and Cl?) an amount equal to interest on such excess, computed from the date of conversion hereof up to and including the date of issue and allotment of the additional shares at a rate per annum equal to the rate then prescribed by Revenue Canada pursuant to the Regulations to the Income Tax Act and compounded annually. . I , 8. ~ the event that the fair market value is decreased pursuant to this paragraph (6), below the sum of Two Millio~ Five Hundred Thousand Dollars ($2,500,000.00), the holders of t1h.e Preferred "A" Shares issued pursuant to paragraph (5) above will donate to' the I Corporation such number of fully paid and non-assessable Preferred "A" Shares as will result in the holders having donated to the Corporation value in an amount equal to the aggregate of: (a) the amount by which Two Millio~ Five Hundred Thousand Dollars ($2,500,000.00) exceeds the decreased fair market value determined pursuant to this paragraph (6); and CP) an amount equal to the sum of all dividends paid by the Corporation after the date of conversion hereof up to and including the date on which the aforementioned donation is made on the number of shares required by this paragraph (6)(b ) to be donated to the Corporation. 9. The directors, vvithout authorization of the shareholders, may from time to time on behalf qf the Corporation: (/'i) borrow money upon the credit of the Corporation; . McCarthy retrauIt LLP DOCS #9915322 v. 1 Packet Page -1775- . . . (b) (c) 6/14/2011 Item 16.E.1. 4I issue, re-issue, sell or pledge bonds, debentures, notes or other evidence of indebtedness or guarantee of the Corporation, whether secured or unsecmed; to the extent permitted by the Canada Business Corporations Act give a guarantee on behalf of the Corporation to secure performance of an obligation to any person; Cd) mortgage, hypothecate, pledge or otherwise create a security interest in all or any currently owned or subsequently acquired real or personal, movable or immovable property of the Corporation including book debts, rights, powers, franchises and undertakings, to secure any such bonds, debentures, notes or other evidence of indebtedness or guarantee or any other present or future indebtedness or liability of the Corporation; and Ce) delegate to a director, a committee of directors, or an officer, or one or more of them as may be designated by resolution of the directors, all or any of the powers conferred by the foregoing provisions to such extent and in such manner as the directors of the Corporation may determine at the time of such delegation. Nothing in the above provisions shall limit or restrict the borrowing of money by the Corporation on bills of exchange or promissory notes made, drawn, accepted or endorsed by or on behalf of the Corporation. McCOJ-rhy Tetrault LLP DOCS #9915322 v. I Packet Page -1776- 07121F (0712007) 6/14/2011 Item 16.E.1. 9. The issue, transfer or ownership of shares islis not restricted and the restrictions [If any) are as follows: L'emission, Ie transfert au la proprfete d'actions estIn'est pas restreint. Les restrictions, 571 y a lieu, sont les suivantes : No share of the Corporation may be transferred unless its transfer complies with the restriction on the transfer of securities set out in paragraph 10 hereof. 10. Other provisions. [If any): Autres dispositions, 571 y a lieu: No security of the Corporation, other than a non-convertible debt security, may be transferred without the consent of: (a) the board of directors of the Corporation, expressed by a resolution duly passed at a meeting of the directors; (b) the majority of the directors of the Corporation, expressed by an instrument or Instruments in writing signed by such directors; (c) the holders of the voting shares of the Corporation, expressed by a resolution duly passed at a meeting of the holders of voting shares; or (d) the holders of the voting shares of the Corporation representing a majority of the votes attached to all the voting shares, expressed by an instrument or instruments in writing signed by such holders. See page SA incorporated in this form. 11. The statements required by subsection 178(2) of the Business Corporations Act are attached as Schedule "A". Les declarations ex/gees aliX tennes du paragraphe 178(2) de la Loi sur les societes par actions constituent I'annexe A. 12. A copy of the amalgamation agreement or directors' resolutions (as the case may be) is/are attached as Schedule "B". Une capie de la convention de fusion ou les resolutions des administraieurs (selon Ie cas) constitue(rrt) I'annexe 8, Packet Page -1777- 5 . . . . . . 6/14/2011 Item 16.E.1. 10. Other provisions, ifany, are: Autres dispositions, s'il y a lieu: (2) The by-laws of the Corporation shall be the same as the by-laws of the former N. HARRIS COMPUTER CORPORATION such by-laws from and after the effective date hereof to be supplemented, amended or repealed in accordance with the provisions of the Business Corporations Act relating to the making, amending and repealing of by-laws. DOCS#9915468v.l Packet Page -1778- SA 07121E (0512007) 6/14/2011 Item 16.E.1. 6 These articles are signed in duplicate. !.es presents statuts sont sign6s en doubl8 exemplalre. . Name and original signatul'& of a director or authorized signing officer of each of !he amalgamating corporations. Include lhe name m each axporation, !he signalories name and desCliption of office (e.g. president. secretary). Only II dIrector or au1bortzed signing officvr !:lIn sign em blIhalf of the wrporation.1 Nom of signature originaTe d'UR administrateur au d'lJD BigrlBtBke autonse de cheque societe qui fu:;ionne. fndiquer la d9nominalion soclafr: de Chflque socrere. Ie nom du signstBire et sa mnc50n (p. ex : presidenl. secretsireJ. Seuf un administl'ateur' ou un dfrigeant habl1lt~ pam signor au nom de ht soclam. N. HARRIS COMPUTER CORPORATION Narnas 0'1 COlpOratiOIUl J o,;""m/lfl60D SDeisT" dss sor:Ritils BytPa~ ~fffL Mark H. Leonard ~~t Stgnsrun/. Print name of signatOry J ~' Nom du signafaire en /ethw mauJ8es Director Descripticn at Olfice I Fonctian COGSDALE ACQUISITION 2010 INC. Names of CorpcralionsJ DenDminafft:fl SDd8!e d9$ .socili!lis ~~ Sign t Sigr.atzJV Mark H. Leonard Director Description of OffICe J ~ Print name of sigmrtDry , Nom du signe:al1e en IefiI'8s ,."".J!ees MUNICIPAL SOFlvVARE CORPORATION . Names of ClltpOralions I C>enDDllns/ion socials l19s sociBtas #P/A' Sllln "1 Sl!in~V Mark H. LeOnard Director Desaiplion of Office J Fonc50n Print name of signatD.-y I Nom du ~[re en 1elt1es mOllfllBs SOS SOFTWARE INC. Namss of Caparalic",s' DBr.orrJrlaliorJ $Oc:ia!e des sociGtes Mark H. Leonard Director Print name or $ign21ory f Nom du IlignatBlte en latir&s moulees Oescri;siion or OIfjce ; Foncti:Jn Name", or Corporations J Denominaticn sociaJe des stl~ By t par SlgnatuBl Slgnat1n8 Frinlname of ,.igJ1ZloJy / N= DU slgnafajre en ts:trBs mcwllEes D-.ACrillliOll of OlrlCe J Fcnc50n . Packet Page -1779- . I. . 6/14/2011 Item 16.E.1. Schedule "A" N. HARRIS COMPUTER CORPORATION Statement L Marie R Leonard, Director ofN. Harris Computer Corporation (the "CoIpomtionj. refer to the proposed amalgamation of the Corporation v.ifu Cogsdale Acquisition 2010 Inc. ("CogsdaIe"), Municipal Software Corporation ("Municipalj and SDS Software Inc. ("SDSj and hereby state that: 1. There are reasonable grounds for believi.ng that: (a) each of the Corporation, Cogsdale. Municipal and SDS is able to pay its liahilities as they become due; (b) the corporation continuing from the amalgamation of the Corporation, Cogsdale, Municipal and SDS (the <<Amalgamated Corporation") will be able to pay its liabilities as they become due; (c) me realizable value of the Amalgamated Corporation's assets immediately after the issuance of the ev"'l1ificate of amalgamation giving effect to the said amalgamation will not be less than the aggregate of its liabilities and stated capital of all classes; and (d) no creditor of the Corporation, Cogsdale, Mtmicipal or SDS will be prejudiced by the said amalgamation. 2. No creditor has notified the COIporaiion that such creditor objects to the proposed amalgamation. DATED be.c:e..-.---~ C}-9- .2010. ~ Marl>: H. Leonard, Director McCarthy TifraultLLP DOCS #9914963 v. I Packet Page -1780- 6/14/2011 Item 16.E.1. . Schedule ':A" COGSDALE ACQUISITION 2010 INC. Statement L. MaLl( H. Leonard, Director of CogsdaIe Acquisition 20 I 0 Inc. (the "Corporation"), refer to the proposed amalg-amation of the Corpomtion VVTih N. Harris Computer CotpOration eN. 'Harris"), Municipal Software Corporation ("Municipal") and SDS Software Inc. ("'SDS") and hereby state tha:i:: 1. There are reasonable grounds for believing that: (a) each of the Corporation. N. Hanis. MumcpaI and SDS is able to pay its liabilities as they become due; (b) the corpo:ration continuLJ.g from the amalgamation of the CoIporation, N. Hanis. Municjpal and SDS (the "iunalgamated Corporation") will be able to pay its liabilities as they become due; (c) the realizable value of the Amalgamated Corporation's assets immediately after the issuance of the certificate of amalgamation givmg effect to the said ;rrn~lgamrtion will not be less than the aggrega-'"te ofits liabilities and stated capital of all classes; ~d . : (d) no creditor of the Corporation, N. Ranis, Municipal or SDS will be prejudiced by the said amaigamation. i 2. No Creditor has notified the Corporation that such creditor objects tb the proposed amalgamation. DA'ij3D D~ d-d- . 201 O. ~ IV1.al"k H.. Leonard, D~ector M~y Titra-.ut UP DOCS #9914963 Y. 1 . Packet Page -1781- . . . 6/14/2011 Item 16.E.1. Schedule "A" MUNICIPAL SOFI'W ARE CORPORATION Statement 1. Mark H. Leonard, a Director of Municipal Software CoIpor~:ti.on (the "Corporation''), . refer to the proposed amalgamation of the Corporation with N. Harris Computer Corporation ("N. Harris''), Cogsdale Acquisition 20 ~ 0 Inc. ("Cogsdale") and SDS Software Inc. ("SDS'') and hereby state that: 1. There are reasonable grounds for believing that: (a) each of the Corporation, N. Harris, Cogsdale and 80S is able to pay its liabilities as they become due; (b) the corporation continuing from the amalgamation of the Corporation, N. Harris, Cogsdale and 80S (the ".Amalgamated CoIporation") will be able to pay its liabilities as they become due; (c) the realizable value of the Ar-nalgamated Corporation's assets immediately after the issuance of the c.,'"rtificate of amalgamation giving effect to the said am~gamation will not be less than the aggregate of its liabilities and stated capital of all classes; and (d) no creditor of the Corporation, N. Harr.s, Cogsdale or 80S will be prejudiced by the said amalgamation. 2. No creditor has notified the COIporation '!hat such creditor objects to the proposed amalgli1-nation. DATED b~6e..v- 30 .2010. ~ Ma.-k H. Leonard, Director McCarthy Tetrault LLP DOCS #9914963 1'. J Packet Page -1782- 6/14/2011 Item 16.E.1. '" . Schedule "A" SDS SOFTWARE me. Statement I. Mark H. Leonard, director of SDS So:ftv.rare Inc. (the "Corporation"), refer to the proposed amalgamation of the Corporation. with N. Harris Computer COJ:poration ('"N. Hams"), Cogsdale Acquisition 2010 Inc. C'Cogsdale") and Municipal Software Corporation C"Muriicipal") and. hereby state that I 1. There are reasonable grounds for believing that: , (a) each of the Corporation, N. Harris, Cogsdale and Municipal is able to .pay its liabilities as they become due; the corporation con1i:nning from, the amalgamation of the Corporation, N. Harris, Cogsdale and Municipal (1he "Amalgamated Corporation") will be able to pay its liabilities as they become due; (c) the realizable value of the Amalgamated Corporation's assets immediately after the issuance of the certificate of amalgamation giving effect to the said amalgamation will not be less than the aggregate of its liabilities and stated capital of all classes; and . . . Cd) no creditor of the Corporation, N. Harr...5, Cogsdale or Municipal will be prejudiced by the said amalgamation. 2. N6 creditor has notified the Corporation that such creditor obj~tS to the proposed amalgamation. I DATJID t~~ d'-f ',2010. . ~ Mark H. Leonard, Director McCai-thy TiIrault LLP DOCS #9914963 v. J . Packet Page -1783- .' . . .. . 6/14/2011 Item 16.E.1. Schedule "Bn N. HARRIS COMPUTER CORPORATION Tne undersign~ being the sole dir--..ctor ofN. HARRIS COMPUTER CORPORATION, hereby signs the following resolution: AMALGA-M.ATION 'WITH COGSDALE ACOUISmON 2010 lNC~ MUNICIPAL 'SOFTW_.<\.RE CORPORATION AND SDS SOFTW ARE INC. RESOLVED that: 1. The amalgamation oftb.e Corporation with Cogsdale Acquisition 2010 Inc., Municipal Software Corporation and 80S Software Inc. pursuant to the provisions of subsection 177(1) of the Business Corporations Act (On1a:rio) is approved and authorized. 2. Upon the amalgamation becoming effective, all the shares of Cogsdale Acq-uisition 2010 Inc., Municipal Software Corporation and SDS Software Inc. shall be cancelled without any repayment of capital in respect thereof. 3. The articles of amalgamation of the corporation continuing from the amalgamation (the "Amalgamated Corporation") shall be the same as the articles of the COIpOranon. 4. No securities sball be issu~ and no assets shall be distributed, by the Amalgamated Corporation in connection with the amalgamation. . 5. The by-laws offue Amalgam~ed Corporation shall be the same as the by-laws of the Corporation, such by-laws after the amalgamation becoming effective to be supplemented, amended or repealed in accordance with the provisions of the Business Corporatio1".3 Act (Ontario) relating to the making, amenmT'g and repealing of by-laws. 6. Any officer of the Corporation is authorized and directed to do all such acts and things and to execute or cause to be executed (whether under the corporate seal of the Corporation or otherwise) all such instruments, agreements and other documents as in.such officer's opinion m~y be necessary or desirable to complete the amalgamation hereby approved and authorizecL DATED h~y d-d- .201~ Ma:r..l( H. Leonard McCarthy TitraTZir LLP DOCS#99U963 11. J Packet Page -1784- 6/14/2011 Item 16.E.1. Schedule "B" . COGSDALE ACQ1JISITION 2010 INC- The undernign"'--d, being the sole director of COGSDALE ACQUISmON 2010 INC., hereby signs the following resolution: AMALGAM.ATION WITH N. liA...ltRIS COIvrPUTER CORPORATION. MUNICIPAL SOFTWARE CORPORATION AND SDS SOFTWAltETh.'C_ RESOLVED that: 1. The amalgamation of the Corporation with. N. Ranis Computer Corporation, Municipal Software Corpomtion and SDS Software Inc. pursuant to the provisions of subsection 177(1) of the Business Corporations Act (Ontario) is approved and authorized. 2. Upon the amalgamation becoming effective, all the sl:..a:res of the Corporation shall be canqelled without any repayment of capital in respect the...-eof. 3. The articles of amalgamation of the corporation continuing from the amalgamation (the cc Amalgamated Corporation'') shall be fue same as the articles ofN. Harris Computer CorPoration. 4. No securities shall be issued, and no assets shall be distributed, by the Amalgamated Corporation in connection with the amalgamation. s. the by-laws of the Amalgamated Corporation shall be the same as the by-lav.'S ofN. F..arris COllfputer COiponmon, such by-laws after the amalgamation becoming effective to be supplemented, amended or repealed in accordance with the prov.lSions of the Business Corporations Act (Ontario) relating to the maldng, amending andrepea1ing of by-laws. 6. Any officer of the Corporation is au'lhorized and directed to do all Such acts and things and to eXec}ute or cause to be executed (whether under the corporate seal of the Corporation or othe!rwise) all such instroments, agreements and other documents as in. such officer's opinion may! be necessary or desirable to complete the amalgamation hereby 2ppi"oved and authorized. DATED ~e~b~.;J.;l. . .~ Ma!'k H. Leonard McCarthy Tetrlzul! UP DOCS #99/4963 v_ 1 i I . PacketPage-178S- 6/14/2011 Item 16.E.1. :. Schedule "B" MUNICIPAL SOFTWARE CORPORATION The tmdersigned, being all the directors ofMUNICIP AL SOFIW ARE CORPORATION, hereby sign the following resolution:. AM.ALG:AM..ATION WITH N. HARRIS COMPUTER CORPORATION. COGSDALE . ACOlJISmON 2010 INC. ANn SDS SOFTWARE INC. RESOLVED that: 1. The amalgamation of the CoIporation with N. Harris Computer Corporation, Cogsdale Acquisition 2010 Inc. and SDS Software Inc. pursuant to the provisions of subsection 177(1) of the Business C07porations Act (Ontario) is approved and authorized. . 2. Upo~ the amalgamation becoming effective, all the shares of the Corporation shall be cancelled without any repayment of capital in respect thereof. 3. The articles of amalgamation of the corporation continuing from the amalgamation (the "Amalgamated Corporation") shall be the same as the articles ofN. Harris Computer Corporation. . 4. No securities shall be iss~ed. and no assets shall be distributed, by the Amalgamated Corporation in connection 'with the amalgamation. 5. The by-laws of the Amalgamated Corporation shall be the S&lle as the by-laws ofN. Harris Computer Corporation, such by-laws after the amalgamation becoming effective to be supplemented. amended or repealed in accordance with the provisions of the Business Corporations Act (Ontario) relating to the making. amending and repealing of by-laws. 6. Any officer of the Corporation is authorized and directed to do all ~uch acts and things and to execute or cause to be executed (whether under the corporate seal of the Corporation or otherwise) all such instruments, agreements and other documents as in such officer's opinion may be necessary or desirable to complete the amalgamation hereby approved and authorized. DAlED D~ber 30 .~ MarIe H. Leonard - John Billowits . McCarthy Titr=lt LLP DOCS ii99I4963 v. 1 Packet Page -1786- 6/14/2011 Item 16.E.1. : Schedule "B" . 1. ;The amalgamation of the Corporation with N. Harris Computer Corporation, Cogsdale Ac4uisitiO;1 2m 0 Inc. and SDS Software Inc. pursuant to the provisions of subsection 177(1) of the'Business Corporations Act (Ontario) is approved and authorized. 2. (Upon the amalgamation becoming effective, all the shares of the COIpora:tion shall be cmicelled without any repayment of capital in respect thereof. 3. i The articles of amalgamation of the corporation continuing from the amalgamation (the "A:J:na1gamated Corporation") shall be the same as the articles orN. Harris Computer ~otporation. 4. ,No securities sball be issued, and no assets shall be distribu"J.ed.. by the Amalgamated COfporation in connection with the amalgamation.. 5. 'The by-laws of the Amalgamated Corporation shall be the same as the by-laws oiN. Harris Computer Corporation, such by-laws af"ter the amalgamation becoming effective to be supplemented, amended or repealed in accordance with the provisionS of the Business Corporations Act (Ontario) relating to the making, amending and repealing of by-laws. . 6. j Any officer of me CoIporation is authorized and di.rected to do all such. acts and things and to exckute or cause to be executed (whether.underthe corporate seal of the Corporation or D~erwise) all such instruments" agreements and other documents as in such officer's opinion may be ne"'..essary or desirable to complete the amalgamation hereby approved and authorized. I b~w- -50 DATED . Z010. MmklLUonard fdiJ John BiLlowits ; Mc9arthyTiJraulLLLP DOCS#9914963v.l ; . Packet Page -1787- . . . 6/14/2011 Item 16.E.1. Schedule "B" SDS' SOFI'W ARE INCa The undersigned, being the sole director ofSDS SOFrw ARE INC., hereby signs the following resolution: AMALGA.MATION WITH N. HARRIS COMPUIER CORPORATION. COGSDALE AcoursmoN 2010 INC. AND MUNICIP AI, SOFTWARE CORPORATION REsaL V hi) that: 1. The amalgamation of the Corporation v.'ith N. .Harris Computer Corporation, Cogsdale Acquisition 2010 Inc. and Municipal Software Corporation pursuant to the provisions'of subsection 177(1) of the Business Corporations Act (Ontario) is approved. and author1.zecL 2. Upon the amalgamation becoming effective. all the shares of the Corporation shall be cancelled without ~y repayment of capital in respect thereof. " 3. The articles of amalgamation of the corporation continuing from the amalgamation (the "'Amalgamated Corporation") shall be the same as 1he articles ofN. Harris Computer Corporation. 4. No securities shall be issued. and no assets shall be dismou!ed, by the Amalgamated Corporation in connection with the amalgamation. 5. The by-laws of the ..c\malgamated Corporation shall be the same as the by-laws ofN. Harris Computer Corporation, such b)7-Iaws after the a.-naIgamation becoming effective to be supplemented. amended or repealed in accordance with me provisions of the Business Corporations Act (OJ;lta.rio) relating to the m8king, amending and repealing of by-laws. 6. Any officer of the Corporation is authorized and dire~ed to do all such acts and things and to execute or cause to be executed (whe1her under the corporate seal oftbe" Corporation or otherwise) all such instruments, agreements and other documen'".s as in such officer's opinion may be necessary or desirable to complete the amalgamation hereby appI?ved and authorized. DATED ~~b~ d-i- 20-~ .~ Mark H. Leonard McCartf.ry Tetrault UP DOCS #99]4963 v. J Packet Page -1788-