Agenda 10/09/2012 Item #16D 710/9/2012 Item 16.D.7.
EXECUTIVE SUMMARY
Recommendation to approve a Resolution and provide after the fact approval for tl�e submittal of Shirley
Conroy Rural Area Capital Equipment Support Grant in the amount of $70,000 to the Florida
Commission for Transportation Disadvantaged for the procurement and installation of a Call Center
Software Telephone System and Certification Module for the paratransit system and authorize the
Chairman of the Board to sign the grant and all applicable documents.
OBJECTIVE: To obtain a call center telephone system and a certification module to improve the customer
service provided to the community for the paratransit system.
CONSIDERATION: The Shirley Conroy Rural Area Capital Equipment Support Grant is used to help
provide rural transportation in Collier County and is made available each year through an application process
administered by the Florida Commission for the Transportation Disadvantaged.
As the paratransit system grows the demand on existing personnel increases. With a reducing budget and
staffing it remains a challenge to continue to provide quality customer service. An option to increasing
personnel is the introduction of technology. Through the Community Transportation Coordinator (CTC)
Evaluation process, it was recommended that a call center system should be purchased to improve on the
customer service and on -hold time provided to the public. In response to that recommendation, this grant is
being sought in order to procure a Call Center Software that would provide valuable data related to call
volumes, customer hold time, measure Customer Service perfonnance, including the Capability to send blast
messages to customers about important changes to the system. The software system should include features
that offer more user friendly access to transportation to our citizens such as easy access to allow immediate
contact with the paratransit customer service and information related to the customer's reservation when
needed. Additionally, the grant request includes procurement of a software system that will:
• automate the paratransit application process,
• precisely model agency- specific assessment questions,
• store vital milestone dates,
• record appeals processes to confirm and document completion for government audits, and
• automatically generate reminder letters for re- certification based on renewal dates, saving staff time and
effort.
The cost of purchase and installation software systems is a grant allowable cost.
The paratransit system manager processes a very large call volume and has no way to adequately monitor the
quality of customer service being provided. A call center system will allow management to better monitor the
number of calls received, the time it takes to address the standard call; and review customer service conduct
during calls, etc. Additionally, most call centers include features that provide its customers with direct access to
their account infonmation without having to wait for a customer service representative, providing improved
access to the transportation system. Automation of the paratransit application process will also provide for
consistent and timely reviews with electronic notification of acceptance to the program, if needed for those
more medically sensitive applications. The ability to provide the public with blast messages to address
important changes to the service will also be an enhancement to our customer service.
The announcement for the Grant was received August 24, 2012, with a deadline for submittal of September 24,
2012; which did not allow a sufficient opportunity to place the grant application on the next available Board of
County Commissioner Meeting. Collier County's Administrative Procedure CMA # 5330 authorizes the
County Manager to approve the submittal of grant applications with subsequent Board of County
Commissioners' action at the next available Board meeting to ratify the approval as "after- the - fact." The BCC
Packet Page -1084-
10/9/2012 Item 16.D.7.
has the authority to ratify the filing of this grant application and to authorize its Chairman to sign the grant
agreement and all other documents required with the issuance of the grant.
FISCAL IMPACT: This FY13 grant request of $70,000 will require a 10% local match. The local match
amount of $7,000 is available from Collier Area Transit (CAT) Operating Fund (426) through an annual FYI 3
operational support from Gas Taxes. Additionally, the estimated annual software support and maintenance of
$12,500 will be budgeted as part of the Transportation Disadvantage fund 427.
LEGAL CONSIDERATIONS: This item has been reviewed and approved by the County Attorney's Office,
is legally sufficient for Board action and only requires a majority vote for approval —SRT.
GROWTH MANAGEMENT IMPACT: This item has no growth management impacts.
RECOMMENDATION: That the Board provide after the fact approval for the submittal of the attached
Shirley Conroy Rural Area Capital Assistance Support Grant application in the amount of $70,000.00 for the
purchase and installation of a Call Center Software Telephone System and Certification Module for the
paratransit system and authorize the Chairman to execute the grant, the attached Resolution and all applicable
documents.
Prepared by: Michelle E. Arnold, Director for ATM /CAT
Attachment: (1) Shirley Conroy Rural Area Capital Assistance Support Grant Application; (2) Resolution
Packet Page -1085-
10/9/2012 Item 16.D.7.
COLLIER COUNTY
Board of County Commissioners
Item Number: 16.D.7.
Item Summary: Recommendation to approve a Resolution and provide after the fact
approval for the submittal of Shirley Conroy Rural Area Capital Equipment Support Grant in the
amount of $70,000 to the Florida Commission for Transportation Disadvantaged for the
procurement and installation of a Call Center Software Telephone System and Certification
Module for the paratransit system and authorize the Chairman of the Board to sign the grant
and all applicable documents.
Meeting Date: 10/9/2012
Prepared By
Name: CardesoYousi
Title: Administrative Assistant,Alternative Transportatio
9/24/2012 9:51:52 AM
Submitted by
Title: Director - Alt Transportation Modes,Alternative Tr
Name: ArnoldMichelle
9/24/2012 9:51:53 AM
Approved By
Name: AlonsoHailey
Title: Operations Analyst, Public Service Division
Date: 9/24/2012 12:20:49 PM
Name: SotoCaroline
Title: Management /Budget Analyst,Transportation Administr
Date: 9/25/2012 12:07:17 PM
Name: ArnoldMichelle
Title: Director - Alt Transportation Modes,Alternative Tr
Date: 9/25/2012 1:34:29 PM
Packet Page -1086-
Name: Joshua Thomas
Title: Grants Support Specialist,
Date: 9/25/2012 2:26:16 PM
Name: CarnellSteve
Title: Director - Purchasing /General Services,Purchasing
Date: 9/25/2012 2:38:32 PM
Name: TeachScott
Title: Deputy County Attomey,County Attorney
Date: 9/27/2012 3:44:06 PM
Name: StanleyTherese
Title: Management /Budget Analyst, Senior,Office of Management & Budget
Date: 10/1/2012 8:51:53 AM
Name: FinnEd
Title: Senior Budget Analyst, OMB
Date: 10/1/2012 9:51:11 AM
Name: KlatzkowJeff
Title: County Attorney
Date: 10/1/2012 10:55:43 AM
Name: OchsLeo
Title: County Manager
Date: 10/2/2012 3:54:34 PM
Packet Page -1087-
10/9/2012 Item 16.D.7.
v
10/9/2012 Item 16.D.7.
RESOLUTION NO. 2012 -
A RESOLUTION OF THE COLLIER COUNTY BOARD OF COUNTY
COMMISSIONERS APPROVING THE AFTER THE FACT FILING OF AN
APPLICATION FOR A SHIRLEY CONROY RURAL CAPITAL EQUIPMENT GRANT
APPLICATION WITH THE FLORIDA COMMISSION OF THE TRANSPORTATION
DISADVANTAGED.
WHEREAS, staff requests the Collier County Board of County Commissioners (the `Board ")
approve the after the fact filing and execution of an application for a Shirley Conroy Rural Capital
Equipment Grant from the Florida Commission of the Transportation Disadvantaged in the amount of
$70,000; and
WHEREAS, the Board has the authority to approve the after the fact filing of grant applications
pursuant to Collier County's Administrative Procedures, CMA # 5330; which includes the execution and
filing of this grant application and to undertake a transportation disadvantaged service project as authorized
by Section 427.0159, Florida Statues, and Rule 41 -2, Florida Administrative Code.
NOW, THERFORE, BE IT RESOLVED BY THE BOARD THAT:
1. The Board has the authority to approve the after the fact filing of this grant application.
2. The Board authorizes and approves staff's execution and filing of the Shirley Conroy Rural
Capital Equipment Grant application on behalf of the Collier County Board of County
Commissioners with the Florida Commission for the Transportation Disadvantaged.
3. The Board's Registered Agent in Florida is: Jeffery A. Klatzkow, County Attorney, whose
address is 3299 East Tamiami Trail, Naples, FL 34112.
4. The Board authorizes its County Manager to sign the Standard Assurances associated with the
grant application submitted.
The Board authorizes its Chairman to sign any and all assurances, warranties, certifications,
agreements, any subsequent amendments, contracts and other such documents that may be
required in connection with the grant application.
This Resolution adopted this 9t' day of October, 2012, after motion, second and majority vote in
favor of adoption.
ATTEST:
Dwight Brock, Clerk
BOARD OF COUNTY COMMISIONERS
COLLIER COUNTY, FLORIDA
,Deputy Clerk By:
Fred W. Coyle, CHAIRMAN
Approved As To Form and Legal S . nc
By � '%
Scott Teach, Deputy County A orne
Packet Page -1088-
CoLt7er Coi4nty
Mice of Management & Beget
TO: Leo Ochs, County Manager
CC: Michelle Arnold, Director, ATM
FROM: Joshua Thomas, Grant Support Specialist
DATE: September 19, 2012
10/012012 Item 16.D.7.
Grant Application Reviewed and Approved
CounrtyIanager, or designee
County Manager d_.-
,. f r—
r
'—(date)
After- the -Fact Approval by the BCC is required
the October 9, 2012 BCC meetiniz.
SUBJECT: County Manager review and approval of a 2012 Shirley Conroy Rural Area
Capital Equipment Support Grant sponsored by the Florida Commission for the Transportation
Disadvantaged in the amount of $63,000
The Alternative Transportation. Modes Department (ATM) is applying for a Shirley Conroy Capital
Equipment Support Grant in order to obtain a call center telephone system and a certification module to
improve customer service provided to the community for the paratransit system in Collier County. The Shirley
Conroy grant program is used to help provide rural transportation throughout Collier County and is made
available each year.
As the paratransit system grows, the demand on existing personnel increases. With budget and staffing
changes increasing, it remains a challenge to continue to provide quality customer service. The
implementation of a call center system will reduce the time customers are put on -hold. If awarded the grant,
software will be purchased that will provide valuable data related to call volume, customer hold time, and
customer service performance. The software will provide the ability to send blast messages to customers about
important changes to the system. The software also includes a system that will automate the paratransit
application process. The grant requires a 10% local match in the amount of 57,000 and is available from
County Fund 426 CAT Operations Reserves. Additionally, the estimated annual software support and
maintenance of S12,500 will be budgeted as part of the Transportation Disadvantage Fund 427.
Due to recent changes in staff level, staff was unable to complete the application in time for the
September 25, 2012 BCC meeting. Therefore. your approval is necessary to submit the application, followed
by after- the -fact approval by the BCC at the October 9, 2012 BCC meeting.
Once you have reviewed the application, please sign in the box above and call me for pickup at 2' 9-
_," � %8989. Thank you, and please let me know if you have any questions regarding this request.
3209; Tanlla , Trail fast_ Swte 201 . Naples, rlonda 341, - 12 -5746 _„ 1i -25_ %-fin �.,, � _� v 2v
Packet Page -1089-
10/9/2012 Item 16.D.7
PART III
APPLICATION FORMS
Shirley Conroy Rural Area Capital Assistance Program Grant Application
Rev. 8/22/2012
Packet Page -1090-
10/9/2012 Item 16.D.7.
EXHIBIT A
Commission for the Transportation Disadvantaged
Grant Application Information Form for
the Shirley Conroy Rural Area
Capital Assistance Program Grant
1. DATE SUBMITTED:
2. LEGAL NAME OF APPLICANT: Collier County Board of County Commissioners
3. FEDERAL IDENTIFICATION NUMBER: 59- 6000558
4. REMITTANCE ADDRESS: 2885 South Horseshoe Drive
5. CITY AND STATE: Naples ZIP CODE: 34104
6. CONTACT PERSON FOR THIS GRANT: Yousi Cardeso
7. PHONE NUMBER: 239 -252 -5886 FAX NUMBER: 239 - 252 -6754
S. E -MAIL ADDRESS: YousiCardeso(a)colliergov.net
9. PROJECT LOCATION [County(ies)]: Collier County, Naples - Florida
10. PROPOSED START DATE: May 2013 ENDING DATE: December 31 2013
11. ESTIMATED PROJECT FUNDING REQUESTED:
Grant Funds $ 63 000.00
Local $ 7,000.00
TOTAL $ 70 000.00
12. I hereby certify that this document has been duly authorized by the governing body of the applicant, and
the applicant intends to complete the project, and to comply with any attached assurances if the assistance is
awarded.
Leo E. Ochs Jr. County Manager
TYPED NAME OF AUTHORIZED REPRESENTATIVE AND TITLE
SIGNATURE OF AUTHORT'ZEDfREPRESENTATIVE
6= 1
13, Local Coordinating Board Approval must be prior to grant execution)
I hereby certiiff that this graft has been reviewed in its, entirety by the
COORDINATING BOARD CHAIRPERSON'S SIGNATURE
Wa
Shirley Conroy Rural Area Capital Assistance Program Grant Application
Rev. 8/22/2012
Packet Page -1091-
County Coordinating Board.
Appred as to for" le 6 sttffteiency
Deputy County Attorney
I
II
10/9/2012 Item 16.D.7.
EXHIBIT B
PROPOSED PROJECT FUNDING
Project Description and Cost
Capital equipment - Prioritize based on need.
If vehicle, specify type of vehicle and fuel type
(gas, diesel, alternative)
1.Call Center software that will provide valuable data $55,000.00
related to customer hold time, call volumes, conduct of Customer Service
Representatives, including the capability to send blast messages to customers
about important changes to the system.
2.Certification Module to assist with processing $15.000.00
applications for complying with Americans with Disability Act (ADA) certification
requirements. Precisely model agency - specific assessment questions, store vital
milestone dates, and record appeals processes to confirm and document
completion for government audits. Automatically generate reminder letters for
re- certification based on renewal dates, saving staff time and effort.
3
Total Project Cost
Funding Participation
A. Transportation Disadvantaged
Trust Funds
B. Local Match
C. Total Project Cost
Shirley Conroy Rural Area Capital Assistance Program Grant Application
Rev. 8/22/2012
Packet Page -1092-
$70.000.00
(90 %) $63,000.00
(10 %) $7,000.00
$70,000.00
3
10/9/2012 Item 16.D.7.
EXHIBIT C
SCOPE
Who:
Collier County Government's Alternative Transportation Modes Transportation Department -
Collier Area Transit & Paratransit sections serves as the Community Transportation Coordinator
(CTC) for Collier County.
Collier County CTC is considered a complete brokerage, contracting all fixed -route and
paratransit operations to Keolis Transit America, Inc. who operates as Collier Area Transit
(CAT). CAT staff obtains prior authorization for all trips (ADA, and TD), schedules the trip(s)
and invoices Collier County Board of County Commissioners, Alternative Transportation Modes
(ATM) Department on a monthly basis.
Collier Area Transit operates ten routes on a fixed -route system which serves both the rural
and urban areas of the county. The entire fleet is equipped with lifts that are compatible with
the Americans with Disabilities Act of 1990 (ADA). As the management company for the CTC,
CAT also performs all the elements of coordination for the paratransit program in Collier
County, e.g., call intake, certification, eligibility, reservations, scheduling, transportation,
reporting, cost - sharing and information sharing. Collier County provides administrative
support such as grant writing, planning, budgeting, and public information and also program
approval for all aspects of the Fixed and Paratransit programs.
Two transportation programs are provided under Collier Area Transit's Paratransit Program:
Americans with Disabilities Act (ADA), and Transportation Disadvantaged (TD). The ADA
program provides service to people who reside within 3/4 miles of an existing CAT bus route
and have transportation needs that fall within the service schedule of CAT, but cannot access
the bus system due to a disability. The TD program provides service to people residing in
areas where CAT bus routes are not available and have no other means of transportation.
What:
Collier County's Goal is to provide quality customer service to all its citizen. The provision of
customer service starts with each contact that we have with the public. A large portion of
customer contact is made over the phone. In order to enhance the type of service we are
providing Collier County management would like to implement a call center in order to monitor
the quality of service being provided to passengers while they make their reservations or
simply call in for general information. With a call center software system, there would be an
enhanced capability to send messages to your customers or addresses when the need arises.
Customer Service also includes the ability to make the contact with Collier County Transit staff
as user friendly as possible. With the implementation of a Certification Module, Collier County
will be able to capture all certification compliance data in conjunction with the approval and
continued eligibility determination of applicants. The automation of the certification process
will make the application process much easier for applicants by minimizing the information
required on the application to only new data. The process may also prove to be a cost savings
to the applicant by reducing the needs for annual physicians certifications.
Shirley Conroy Rural Area Capital Assistance Program Grant Application 4
Rev. 8/22/2012
Packet Page -1093-
10/9/2012 Item 16.D.7.
Where:
Collier Area Transit (CAT) provides services to urban and rural areas of Collier County. The
rural area of Collier County located in the northeast portion of the county covers the Golden
Gate Estates and the township of Immokalee. Rural Florida continues to have lower earned
income, higher unemployment, lower property values and fewer opportunities for employment.
Located in northeastern Collier County, the Immokalee Community is located approximately 45
miles from the County seat of Naples. This rural un- incorporated area is primarily agricultural
but also includes a rural area referred to as the Golden Gate Estates that incompasses larger
rural lots that some of the residents in Collier County find to be a more affordable option to
housing than in the urban area.
There is one major roadway, Immokalee Road (CR 846), into the Immokalee community from
Naples. State Road 29 also provides access into the Community from the northern counties of
Lee and Hendry. 60% of the land is currently used for agricultural purposes. The remaining
land is a mixture of residential, commercial and industrial uses.
According to the Collier County Immokalee Area Community Redevelopment Agency; the
estimated 1998 permanent population of Immokalee is 17,806. However, the population
nearly doubles during the winter months due to the agricultural industry. This increase occurs
when the harvest season for vegetables and citrus is at its peak. The 1998 projected peak
season population for Immokalee is 32,929. The Immokalee population is considerably
different from Collier County as a whole. The 1990 median age in Immokalee is estimated at
21 while the Collier County median age is estimated 41. Approximately 65% of Immokalee's
population is of Hispanic origin, which may be of any race, in comparison to 8% of the
remainder of Collier County's population being of Hispanic origin. This rural area is considered
part of the Florida's Heartland Regional Economic Development Initiative ( FHREDI). The
www.city- data.com website states that Immokalee's median household income in 2009 was
$23,616, which is less than the average annual wage listed in FHREDI for communities in
2008. The per capita income was listed as $8,738 in 2009. 45% of the population is
considered to be below poverty level.
Immokalee has long been considered isolated from the coastal county both in location and
demographics. Immokalee's development is based on its agriculture resources, which made
Immokalee the leading producer of winter vegetables in the United States. However, as the
economics of agriculture changed, the social problems associated with low wages, an unskilled
labor force, and a transient multicultural population grew. One of the results has been a lack
of reinvestment into the area.
The economy of rural Southwest Florida has been and continues to be based primarily on
agriculture, which has not kept pace with job growth throughout the state of Florida.
Regionally, the major economic contributors are retirement, tourism, construction, agriculture
and the environment. Although tourism has a major impact on the regional urban economy,
the Immokalee Community has yet to recoup the benefits from this industry.
Collier Area Transit transports approximately the equivalent of 35% of the total population of
Immokalee. Ridership in the township of Immokalee shows a steady increase every year. The
service to this area is critical to ensure the transportation needs in the rural areas of our
Shirley Conroy Rural Area Capital Assistance Program Grant Application
Rev. 8/22/2012
Packet Page -1094-
5
10/9/2012 Item 16.D.7.
County the elderly, disabled, and low income citizen's of Immokalee are met.
The Golden Gate Estates rural area serves as an affordable alternative for housing in Collier
County. The larger lot provides for singles family housing with some options for a guest house
on the lot which has been used as housing for many of the homeowners elderly parents.
Because of the remote nature of this protion of the County, many of its residents are
transporation dependent and require paratransit service to get to work and access to
nutritional resources.
When:
It is anticipated that Collier will commence this project in May 2013 and will complete by
December 2013.
How:
Collier County will evaluate other existing systems within the County Government Agency to
identify specific feastures required and determine reasonable cost for the system to set the
budget. A separate competitive procurement process will be performed to solicit bids in order
to receive the best value for the system.
Why:
Call Center Software - Collier County strives to provide excellent customer service to its
customers. As the system grows the demand on existing personnel increases. With a
reducing budget it remains a challenge to continue to provide quality customer service. An
option to increasing personnel is the introduction of technology.
Collier County has an adequate phone system but it does not have the capability to provide
valuable data about the service being provided to our customers. The purchase of a software
program with the following capabilities will enhance customer service and personnel
productivity. The software program will provide reports on the customer hold time; call
volumes; provide information on upcoming trips and give customers an easy means to cancel
unwanted reservations in advance of costly no -shows and late - cancellations. It will also give
customers a friendly reminder reducing dwell time and unnecessary vehicle idling; including
flood -gate messaging capabilities to allow large groups of customers to receive user - defined
calls regarding service changes or emergency events.
Certification Module - Collier County's paratransit system has a total of 2,446 customers who
should be re- certified on a regular basis. Additionally, over 600 new appications are received
and reviewed annually. The purchase of a software system would provide enhanced
management of the application process and ensure consistent reviews for complaince with
Americans with Disability Act (ADA) certification requirements. The software should precisely
model agency - specific assessment questions; store vital milestone dates; and record appeals
processes to confirm and document completion for government audits. The system should also
be capable of automatically generate reminder letters for re- certification based on renewal
dates, saving staff time and effort.
Shirley Conroy Rural Area Capital Assistance Program Grant Application
Rev. 8/22/2012
Packet Page -1095-
C1
10/9/2012 Item 16.D.7.
EXHIBIT E
STANDARD ASSURANCES
The recipient hereby assures and certifies that:
(1) The recipient will comply with the federal, state, and local statutes, regulations,
executive orders, and administrative requirements which relate to discrimination on the
basis of race, color, creed, religion, sex, age, and handicap with respect to employment,
service provision, and procurement.
(2) Public and private for - profit, transit and paratransit operators have been or will be
afforded a fair and timely opportunity by the local recipient to participate to the
maximum extent feasible in the planning and provision of the proposed transportation
planning services.
(3) The recipient has the requisite fiscal, managerial, and legal capacity to carry out the
Transportation Disadvantaged Program and to receive and disburse State funds.
(4) The recipient intends to accomplish all tasks as identified in this grant application.
(5) Transportation Disadvantaged Trust Funds will not be used to supplant or replace
existing federal, state, or local government funds.
(6) Capital equipment purchased through this grant meets or exceeds the criteria set forth
in the Florida Department of Transportation's equipment specifications, "Guidelines for
Acquiring Vehicles dated October 1993 (or as updated), "Part 1, Bid Documents,"
dated July 1995 (or as updated), and "Part 2, Specification Guidelines for Specialized
Vehicles," dated July 1993 (or as updated), or criteria set forth by any other federal,
state, or local government agency.
(7) Capital equipment purchased through this grant comply with the competitive
procurement requirements of Chapter 287 and Chapter 427, Florida Statutes.
(8) If capital equipment is purchased through this grant, the demand response service
offered to individuals with disabilities, including individuals who use wheelchairs, is
equivalent to the level and quality of service offered to individuals without disabilities.
Such service, when viewed in its entirety, is provided in the most integrated setting
feasible and is equivalent with respect to:
(a) response time,
(b) fares,
(c) geographic service area,
(d) hours and days of service,
Shirley Conroy Rural Area Capital Assistance Program Grant Application 8
Rev. 8/22/2012
Packet Page -1096-
10/9/2012 Item 16.D.7.
(e) restrictions on trip purpose,
(f) availability of information and reservation capability, and
(g) contracts on capacity or service availability.
In accordance with 49 CFR Part 37, public entities operating demand response systems for the
general public which receive financial assistance under 49 U.S.C. 5310 or 5311 of the Federal
Transit Administration (FTA) have filed a certification with the appropriate state program office
before procuring any inaccessible vehicle. Such public entities not receiving FTA funds have
also filed a certification with the appropriate program office. Such public entities receiving FTA
funds under any other section of the FTA have filed a certification with the appropriate FTA
regional office.
This certification is valid for no longer than the contract period for which the grant application
is filed.
Date: r` Signature:
Name: Leo E. Ochs Jr
Title: County Manager
App ed us to form I I �Mcieucy
Deputy County Attorney
Shirley Conroy Rural Area Capital Assistance Program Grant Application 9
Rev, 8/22/2012
Packet Page -1097-
q
O
C
Q1
C
w
C
d
E
_a
Cr
w
C
O
cc
O
CL
U)
LL
MF �
W L
2d
x M
w0
c
R
d
V
r
d
N
l4
L
f6
L
(L
c
d
7
U
v
V)
0
U
O
U
O
O
M
0
U
L
Q)
O
U
U
F-
U
O
N
E
M
Z
10/9/2012 Item 16.D.7.
Packet Page -1098-
o
`
O
N
CD
)
O
X
C
h
0h
h
h
fl
\\C
h
00
OD
O
L
CO
O
0000
\
M
\O OO
Q) CA
Co CCo
�
O rr
a,
—
O
T
\
O
r r
\
O
N
\ T
r
L)
O
J
fV
p
>-
O
-j
0 CD
C
000000
Ch
>-
>-
>-
>-
U
0000
r
>-
>-
i
1M
p
4 SyuzA
'st�wF
)/2012 Item 16.D.7.
c
a
0
M
V
i
yUam!
•(µ-*
�/
o
r y
V
e
x �
��0D
5
rrr
1M
p
4 SyuzA
'st�wF
)/2012 Item 16.D.7.
c
a
0
M
V
i
yUam!
•(µ-*
�/
o
r y
V
��0D
5
rrr
r
k
Q.+
F Ct7
r
i
iF C>
fa �y 4
5f?
N
Packet Page -1099-