Agenda 10/08/2013 Item #16A15 10/8/2013 16.A.15.
EXECUTIVE SUMMARY
Recommendation to award RFP # 13-6056, "Collection Agency Services for Collier County" to
MINTEX,Inc.,and authorize Chairwoman to execute the County Attorney approved agreement.
OBJECTIVE: That the Board of County Commissioners (Board) awards RFP #13-6056 for
"Collection Agency Services for Collier County"to MINTEX, Inc.
CONSIDERATIONS: County staff posted RFP #13-6056 for "Collection Agency Services for
Collier County" on April 11, 2013. The County received eight proposals by May 5, 2013,
response date. By consensus, the selection committee ranked and selected the vendor with the
highest score, with a recommended initial contract term of two years, with one additional two-
year renewal period, at the County's discretion.
The proposals ranked by score from highest to lowest, are as follows:
1. Mintex, Inc.
2. Conrad Credit Corporations
3. Bull City Financial Solutions
4. NRA Group d/b/a National Recovery Agency
5. LJ Ross Associates
6. Rev-1 Solutions
7. Penn Credit Corporation
8. Virtuoso Sourcing Group
Mintex, Inc. was the previous contract holder with the County under Contract # 09-5075,
providing similar services to Emergency Services, Utility Billing and Code Enforcement
departments. The services provided under this contract are for the collection of uncollected and
non-deliverable account receivables. Historically, County departments have had an estimated
volume of twenty four thousand nine hundred (24,900) uncollectible and non-deliverable
accounts totaling approximately two million fifty thousand dollars ($2,050,000.00). Accounts are
typically assigned when the County has determined that an account has been in arrears
approximately ninety(90) days.
Staff recommends the award and execution of the contract for RFP #13-6056 to MINTEX, Inc.,
for the purpose of"Collection Agency Services for Collier County". All departments within the
Board of County Commissioners Agency can avail themselves of this contract.
FISCAL IMPACT: There is no direct fiscal impact associated with this Executive Summary.
Departmental budgets utilizing the collection services contain funding for any fees associated
with the service.
GROWTH MANAGEMENT IMPACT: There is no growth management impact associated
with this Executive Summary.
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LEGAL CONSIDERATIONS: The County Attorney has reviewed this item and approved it
as to form and legality. Majority support is required for approval. -JAK
RECOMMENDATION: That the Board awards RFP #13-6056 "Collections Agency Services
for Collier County" to MINTEX, Inc and authorizes the Chairwoman to sign and execute the
county attorney approved contract.
Prepared by: Marlene Serrano, Operations Manager, Code Enforcement Department, Growth
Management Division, Planning and Regulation.
Attachments: (1)RFP #13-6056
(2)Exhibits A and B-Terms and Conditions
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COLLIER COUNTY
Board of County Commissioners
Item Number: 16.16.A.16.A.15.
Item Summary: Recommendation to award RFP# 13-6056, "Collection Agency Services
for Collier County"to MINTEX, Inc., and authorize Chairwoman to execute the County Attorney
approved agreement.
Meeting Date: 10/8/2013
Prepared By
Name: SerranoMarlene
Title: Manager-Code Enforcement Operations,Code Enforce
8/27/2013 10:28:19 AM
•
Approved By
Name: PuigJudy
Title: Operations Analyst, GMD P&R
Date: 8/29/2013 3:53:58 PM
Name: Evelyn Colon
Title:Purchasing-Procurement Specialist
Date: 8/30/2013 10:24:09 AM
Name: MarkiewiczJoanne
Title:Manager-Purchasing Acquisition,Purchasing&Gene
Date: 9/20/2013 3:15:02 PM
Name: JohnsonScott
Title:Purchasing Agent,Purchasing&General Services
Date: 9/23/2013 9:40:50 AM
Name: WardKelsey
Title:Manager-Contracts Administration,Purchasing&Ge
Date: 9/23/2013 3:16:44 PM
Name: WrightJeff
Title: Assistant County Attorney,County Attorney
Date: 9/25/2013 1:21:07 PM
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Name: CarnellSteve
Title: Purchasing/General Services Director
Date: 9/25/2013 5:06:27 PM
Name: TeachScott
Title: Deputy County Attorney,County Attorney
Date: 9/27/2013 1:22:24 PM
Name: MarcellaJeanne
Title: Executive Secretary,Transportation Planning
Date: 9/30/2013 8:29:40 AM
Name: PryorCheryl
Title: Management/Budget Analyst, Senior,Office of Manag
Date: 9/30/2013 9:48:26 AM
Name: KlatzkowJeff
Title: County Attorney
Date: 9/30/2013 10:53:48 AM
Name: IsacksonMark
Title: Director-Corp Financial and Mgmt Svs,CMO
Date: 9/30/2013 3:42:49 PM
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AGREEMENT13-6056
for
Collection Agency Services
THIS AGREEMENT, made and entered into on this day of 2013, by
and between MINTEX,Inc., authorized to do business in the State of Florida,whose business
address is 800 West 5th Avenue, Suite 100A, Naperville, Illinois 60563, (the "Vendor") and
Collier County,a political subdivision of the State of Florida, (the "County"):
WITNESSETH:
1. COMMENCEMENT. The Contractor shall commence the work upon issuance of a
Purchase order. The contract shall be for a two (2) year period, commencing on Date of
Board award.
The County may, at its discretion and with the consent of the Vendor, renew the
Agreement under all of the terms and conditions contained in this Agreement for two
(2) additional one (1) year periods. The County shall give the Vendor written notice of
the County's intention to extend the Agreement term not less than ten (10) days prior to
the end of the Agreement term then in effect.
2. STATEMENT OF WORK. The Vendor shall provide Collection Services in accordance
with the terms and conditions of RFP #13-6056 and the Vendor's proposal referred to
herein and made an integral part of this agreement. This Agreement contains the entire
understanding between the parties and any modifications to this Agreement shall be
mutually agreed upon in writing by the Vendor and the County Contract Manager or
his designee, in compliance with the County Purchasing Policy and Administrative
Procedures in effect at the time such services are authorized.
3. COMPENSATION. All accounts assigned for collection shall be on a contingency
basis; there shall be no charge to the County if Vendor is unable to recover monies on
accounts so assigned. The compensation to be paid to Vendor for monies collected from
uncollectible and non-deliverable accounts shall be fourteen (14%) percent for all new
accounts. This remittance shall be in the net amount. Automated Clearing House
(ACH) as prescribed in NACHA rules and State Treasury policy shall be used to remit
all funds to the County. The Vendor shall provide a detailed report and a check no later
than the twentieth (20th) day of each month for the prior month's activity. At the
discretion of the County,the Vendor may be required to remit monies more than once a
month. The Vendor's percentage shall remain unchanged throughout the term of this
Agreement. In the event the County withdraws an account referred to the Vendor, any
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payments received directly by the Vendor within thirty (30) days after the date of
notification of withdrawal shall be subject to the Vendor's Collection Charge.
4. SALES TAX. Vendor shall pay all sales,.consumer, use and other similar taxes
associated with the Work or portions thereof, which are applicable during the
performance of the Work.
5. NOTICES. All notices from the County to the Vendor shall be deemed duly served if
mailed or faxed to the Vendor at the following Address:
MINTEX, Inc.,
800 West 5th Avenue
Naperville, IL 60563
Attention:Jessie Thomas,President,CEO
Phone: 630-445-1374
Fax: 630-3394481
Email: Jessie thomas@mintexinc.com
All Notices from the Vendor to the County shall be deemed duly served if mailed or
faxed to the County to:
Collier County Government Center
Purchasing Department
3327 Tamiami Trail,East
Naples,Florida 34112
Attention:Purchasing&General Services Director
Telephone: 239-252-8407
Fax: 239-252-6480
The Vendor and the County may change the above mailing address at any time upon
giving the other party written notification. All notices under this Agreement must be in
writing.
6. NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating
a partnership between the County and the Vendor or to constitute the Vendor as an
agent of the County.
7. PERMITS: LICENSES: TAXES. In compliance with Section 218.80, F.S., all permits
necessary for the prosecution of the Work shall be obtained by the Vendor. Payment for
all such permits issued by the County shall be processed internally by the County. All
non-County permits necessary for the prosecution of the Work shall be procured and
paid for by the Vendor. The Vendor shall also be solely responsible for payment of any
and all taxes levied on the Vendor. In addition, the Vendor shall comply with all rules,
regulations and laws of Collier County, the State of Florida, or the U. S. Government
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now in force or hereafter adopted. The Vendor agrees to comply with all laws
governing the responsibility of an employer with respect to persons employed by the
Vendor.
8. NO IMPROPER USE. The Vendor will not use, nor suffer or permit any person to use
in any manner whatsoever, County facilities for any improper, immoral or offensive
purpose, or for any purpose in violation of any federal, state, county or municipal
ordinance, rule, order or regulation, or of any governmental rule or regulation now in
effect or hereafter enacted or adopted. In the event of such violation by the Vendor or if
the County or its authorized representative shall deem any conduct on the part of the
Vendor to be objectionable or improper, the County shall have the right to suspend the
contract of the Vendor. Should the Vendor fail to correct any such violation,conduct,or
practice to the satisfaction of the County within twenty-four (24) hours after receiving
notice of such violation, conduct, or practice, such suspension to continue until the
violation is cured. The Vendor further agrees not to commence operation during the
suspension period until the violation has been corrected to the satisfaction of the
County.
9. TERMINATION. Should the Vendor be found to have failed to perform his services in
a manner satisfactory to the County as per this Agreement, the County may terminate
said agreement for cause; further the County may terminate this Agreement for
convenience with a thirty (30) day written notice. The County shall be sole judge of
non-performance.
In the event that the County terminates this Agreement, Vendor's recovery against the
County shall be limited to that portion of the Contract Amount earned through the date
of termination. The Vendor shall not be entitled to any other or further recovery against
the County, including, but not limited to, any damages or any anticipated profit on
portions of the services not performed.
10. NO DISCRIMINATION. The Vendor agrees that there shall be no discrimination as to
race, sex,color,creed or national origin.
11. INSURANCE. The Vendor shall provide insurance as follows:
A. Commercial General Liability: Coverage shall have minimum limits of $1,000,000
Per Occurrence, $2,000,000 aggregate for Bodily Injury Liability and Property Damage
Liability. This shall include Premises and Operations; Independent Vendors; Products
and Completed Operations and Contractual Liability.
B. Workers' Compensation: Insurance covering all employees meeting Statutory Limits
in compliance with the applicable state and federal laws.
The coverage must include Employers' Liability with a minimum limit of $500,000 for
each accident.
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C. Professional Liability: Shall be maintained by the Consultant to ensure its legal
liability for claims arising out of the performance of professional services under this
Agreement. Consultant waives its right of recovery against County as to any claims
under this insurance. Such insurance shall have limits of not less than $1,000,000 each
claim and in the aggregate.
D. Crime Insurance: Coverage shall have minimum limits of$250,000 Per Occurrence,
Crime policy providing Employee Theft with an endorsement to require advance notice
of change or cancellation or a separate "Third Party Only" Crime policy with "Named
Insured wording as respects the collection contract with Collier County".
Special Requirements: Collier County Government shall be listed as the Certificate
Holder and included as an Additional Insured on the Comprehensive General Liability
Policy.
Current, valid insurance policies meeting the requirement herein identified shall be
maintained by Vendor during the duration of this Agreement.The Vendor shall provide
County with certificates of insurance meeting the required insurance provisions.
Renewal certificates shall be sent to the County ten (10) days prior to any expiration
date. Coverage afforded under the policies will not be canceled or allowed to expire
until the greater of: ten (10) days prior written notice, or in accordance with policy
provisions. Vendor shall also notify County, in a like manner, within twenty-four (24)
hours after receipt, of any notices of expiration, cancellation, non-renewal or material
change in coverage or limits received by Vendor from its insurer, and nothing contained
herein shall relieve Vendor of this requirement to provide notice.
Vendor shall ensure that all Sub-Consultants comply with the same insurance
requirements that he is required to meet.
12. INDEMNIFICATION. To the maximum extent permitted by Florida law, the Vendor
shall indemnify and hold harmless Collier County, its officers and employees from any
and all liabilities, damages, losses and costs, including, but not limited to, reasonable
attorneys' fees and paralegals' fees, whether resulting from any claimed breach of this
Agreement by Vendor, any statutory or regulatory violations, or from personal injury,
property damage, direct or consequential damages, or economic loss, to the extent
caused by the negligence, recklessness, or intentionally wrongful conduct of the Vendor
or anyone employed or utilized by the Vendor in the performance of this Agreement.
This indemnification obligation shall not be construed to negate, abridge or reduce any
other rights or remedies which otherwise may be available to an indemnified party or
person described in this paragraph.
This section does not pertain to any incident arising from the sole negligence of Collier
County.
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12.1 The duty to defend under this Article 12 is independent and separate from the
duty to indemnify, and the duty to defend exists regardless of any ultimate liability of
the Vendor, County and any indemnified party. The duty to defend arises
immediately upon presentation of a claim by any party and written notice of such
claim being provided to Vendor. Vendor's obligation to indemnify and defend under
this Article 12 will survive the expiration or earlier termination of this Agreement until
it is determined by final judgment that an action against the County or an indemnified
party for the matter indemnified hereunder is fully and finally barred by the applicable
statute of limitations.
13. CONTRACT ADMINISTRATION. This Agreement shall be administered on behalf of
the County by the Emergency Medical Service Department and Code Enforcement
Operations Department.
14. CONFLICT OF INTEREST: Vendor represents that it presently has no interest and
shall acquire no interest, either direct or indirect, which would conflict in any manner
with the performance of services required hereunder. Vendor further represents that no
persons having any such interest shall be employed to perform those services.
15. COMPONENT PARTS OF THIS CONTRACT. This Contract consists of the following
component parts, all of which are as fully a part of the contract as if herein set out
verbatim: Vendor's Proposal, Insurance Certificate, RFP #13-6056 Scope of Services,
Addenda,and Exhibit A.
16. SUBJECT TO APPROPRIATION. It is further understood and agreed by and between
the parties herein that this agreement is subject to appropriation by the Board of County
Commissioners.
17. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES. No organization or individual
shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other
item of value to any County employee, as set forth in Chapter 112, Part III, Florida
Statutes, Collier County Ethics Ordinance No. 2004-05, and County Administrative
Procedure 5311. Violation of this provision may result in one or more of the following
consequences: a. Prohibition by the individual, firm, and/or any employee of the firm
from contact with County staff for a specified period of time; b. Prohibition by the
individual and/or firm from doing business with the County for a specified period of
time, including but not limited to: submitting bids, RFP, and/or quotes; and, c.
immediate termination of any contract held by the individual and/or firm for cause.
18. COMPLIANCE WITH LAWS. Vendor agrees to comply, at its own expense, with all
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federal, state and local laws, codes, statutes, ordinances, rules, regulations and
requirements applicable to this Agreement, including but not limited to those dealing
with the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq.
and regulations relating thereto, as either may be amended; taxation, workers'
compensation, equal employment and safety and the Florida Public Records Law
Chapter 119 (including specifically those contractual requirements at F.S. §
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119.0701(2)(a)-(d) and (3))). If Vendor observes that the Contract Documents are at
variance therewith, it shall promptly notify the County in writing. By executing and
entering into this agreement, the Vendor is formally acknowledging without exception
or stipulation that it is fully responsible for complying with the provisions of the
Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and
regulations relating thereto, as either may be amended. Failure by the Vendor to comply
with the laws referenced herein shall constitute a breach of this agreement and the
County shall have the discretion to unilaterally terminate this agreement immediately.
19. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County
encourages and agrees to the successful proposer extending the pricing, terms and
conditions of this solicitation or resultant contract to other governmental entities at the
discretion of the successful proposer.
20. AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or
otherwise unenforceable, in whole or in part, the remaining portion of this Agreement
shall remain in effect.
21. ADDITIONAL ITEMS/SERVICES. Additional items and/or services may be added to
this contract in compliance with the Purchasing Policy.
22. DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted
by this Agreement to resolve disputes between the parties,the parties shall make a good
faith effort to resolve any such disputes by negotiation. The negotiation shall be
attended by representatives of Vendor with full decision-making authority and by
County's staff person who would make the presentation of any settlement reached
during negotiations to County for approval. Failing resolution, and prior to the
commencement of depositions in any litigation between the parties arising out of this
Agreement,the parties shall attempt to resolve the dispute through Mediation before an
agreed-upon Circuit Court Mediator certified by the State of Florida. The mediation
shall be attended by representatives of Vendor with full decision-making authority and
by County's staff person who would make the presentation of any settlement reached at
mediation to County's board for approval. Should either party fail to submit to
mediation as required hereunder, the other party may obtain a court order requiring
mediation under section 44.102, Fla. Stat.
23. VENUE. Any suit or action brought by either party to this Agreement against the other
party relating to or arising out of this Agreement must be brought in the appropriate
federal or state courts in Collier County, Florida, which courts have sole and exclusive
jurisdiction on all such matters.
24. CONSTRACT STAFFING: The Vendor's personnel and management to be utilized for
this work shall be knowledgeable in their areas of expertise. The County reserves the
right to perform investigations as may be deemed necessary to ensure that competent
persons will be utilized in the performance of the contract. The Vendor shall assign as Atow
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many people as necessary to complete the required services, and each person assigned
shall be available for an amount of time adequate to meet the required service.
26. ORDER OF PRECEDENCE: In the event of any conflict between or among the terms of
any of the Contract Documents, the terms of the Request for Proposal (RFP) and/or the
Vendor's Proposal,the Contract Documents shall take precedence.
27. ASSIGNMENT:Vendor shall not assign this Agreement or any part thereof,without the
prior consent in writing of the County. Any attempt to assign or otherwise transfer this
Agreement or any part herein, without the County's consent, shall be void. If Vendor
does, with approval, assign this Agreement or any part thereof, it shall require that its
assignee be bound to it and to assume toward Vendor all of the obligations and
responsibilities that Vendor has assumed toward the County.
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IN WITNESS WHEREOF, the Vendor and the County, have each, respectively, by an
authorized person or agent, hereunder set their hands and seals on the date and year first
above written.
BOARD OF COUNTY COMMISSIONERS
ATTEST: COLLIER COUNTY,FLORIDA
Dwight E. Brock,Clerk of Courts
By: By:
Dated: Georgia A. Hiller,Esq.,Chairwoman
(SEAL)
MINTER, Inc.,
By:
First Witness Signature
TType/print witness reamer h.
Second Witness Type/print signature and title
tType/print witness namet
Approved as to form and
legality:
FAD
Assistant County Attorney
Print Name
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13-6056 Collection Agency Services
Exhibit A
Scope of Services
This Agreement is for collection services for uncollected and non-deliverable account receivables.
Accounts are typically assigned when the County has determined that an account has been in arrears
approximately ninety (90) days. However, determination as to which accounts will be assigned to the
Vendor and when such assignment is to be made rests solely with the Project Manager or designee.
Services will be provided in accordance with the following requirements:
1. Account Assignment Requirement: Vendor shall accept, in accordance with the Agreement
terms, conditions and specifications, all accounts which the County refers to it for collection.
For purposes of account assignment,Vendor must record at minimum; principal,
accumulated interest for EMS Accounts, and collection fees. Vendor shall maintain balances
for principal, interest and collection fees.
2. Disclosure of Information,: Vendor shall not, under any circumstances, violate any federal or
state law, including but not limited to disclosure and confidentiality laws. Any such violation
will result in immediate termination of this Agreement. To maintain information security and
protect debtors against personal identity theft, at no time may accounts, account files, or any
information about a debtor be forwarded to offices, affiliates or call centers outside the United
States or be disclosed or transmitted outside the United States.
All financial, statistical and personal data and information which is confidential and made
available to Vendor for the purpose of performance under this Agreement will be protected by
Vendor and Vendor's employees from unauthorized use and disclosure. Vendor shall maintain
all written materials and computerized records concerning the County's accounts in a secure
manner with access limited only to Vendor's staff who has signed secrecy certificates, if
required by the assigning County for a period of six (6)years.
3. Approval of Correspondence: Vendor shall only use debtor correspondence that has been
approved by the County. Vendor shall ensure that any accounts pursued have any and all
Vendors recovery amounts clearly identified in correspondence to the debtor.
4. NO Other Fees Added: Vendor shall add no collection charge, fee or other assessment to an
assigned account. This includes bank fees and convenience charges including those incurred
through Vendor's use of any third party provider. However, this prohibition shall not be
construed as preventing the addition of court costs, disbursements, and attorney fees, if
otherwise allowable, in legal actions approved in writing by the County.
5. Deposit Requirements: The Vendor shall deposit all monies collected from the debtor into a
public funds "depository" until remitted to the County. Amounts collected must be deposited in
a special noninterest bearing trust account separate from any other monies. This account
must be identified as public funds held for the State of Florida and must be collateralized. The
deposit must occur not later than one(1) business day after collection or receipt thereof.
6. Payment Plans: Vendor may enter into payment plans with a debtor only if the plan meets
criteria established by the County. Any deviation from the County's written criteria must be
approved in writing by the County. Payment plans shall pay in an amount not less than
twenty-five ($25.00) per month. If payment is less than required minimum payment will be
processed.
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7. Insufficient Funds (NSF) Checks: All payments received by Vendor while performing
collections under this Agreement are the sole liability of the Vendor.
9 y
8. Compromise or Settlements: Vendor shall not have authority to approve or solicit a
compromise settlement offer. If Vendor receives a compromise settlement offer, Vendor shall:
refer to the County's Revenue Manager or their designee to determine if the County will
entertain compromise or settlement offers. If yes, discontinue any further collection activity,
acknowledge receipt of the offer, and advise the debtor that the offer shall be presented to the
County for consideration. If no, inform the debtor that the County has indicated that it will not
accept settlement offers and continue collection action. If Vendor accepts a settlement offer
without authorization from the County, the Vendor shall pay (in addition to any amounts
collected under the settlement) the balance of the account to the County and close the
account.
9. Bankruptcy: Should Vendor become aware that a debtor has filed a petition for bankruptcy,
Vendor shall: immediately stop collection activity, obtain the date, the case number, chapter of
the bankruptcy, and the name and address of the court in which the petition was filed, and
immediately notify the County of the bankruptcy information. Vendor will file notice to creditor
and retain file until such time as debt has been discharged or it is determined account is
exempted from bankruptcy and vendor can resume collection. The Vendor shall also return all
documentation provided by the County, any notices of bankruptcy, etc., and any
documentation obtained during litigation.
10. Deceased Debtors: Should Vendor become aware that a debtor is deceased, Vendor shall:
Immediately stop collection activity, immediately notify the County of any details available
regarding the account, including any estate information. The County will either request the
return of the account if appropriate or request Vendor to attempt collection from the estate if
applicable.
11. Data Encryption: Vendor must conform to any system and file security protocol standards
that are required by Collier County Information Technology Department and Facility
Management Enterprise Security Department.
12. Payments Made to County: The County shall, within a reasonable period of time, not to
exceed thirty (30) days, notify Vendor of any payments received directly by the County for
accounts referred to Vendor.
13. Over-PaymentslRefunds: All over-payments received by vendor must be reported to Collier
County EMS so a refund can be processed by the County. Vendor shall notify County and
provide County with payments received and all supporting documentation such as vendor
reports showing payments made directly to the vendor. This applies to all methods of
payment (County Lockbox, County Direct Deposits, ACH Payments, and all payments
received by vendor through their setup.
14. Returned Accounts: Vendor shall provide to the County a monthly report listing all accounts
canceled or returned to the County during the preceding month.
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Additional Service Requirements for Collection Services:
1. Within one (1) month of contract execution, key personnel assigned to the County shall
schedule a meeting via telephone.
2. The Contractor shall assign at least one (1) person on the County account to be a key point of
contact for the County. Such person shall be readily accessible and responsive to County
personnel. This key contact shall be responsible for coordinating all account related workflow,
resolving problems on a timely basis and promptly returning telephone calls or other methods
of communication including but not limited to faxes, emails and/or correspondence. At least
one (1) backup person shall be assigned to the County account and will provide the same
personal service as listed previously should the primary contact person be unavailable for any
reason. Collier County calls to collection agency must be returned within twenty-four (24)
hours.
3. No calls to accounts shall be made after 8:00 p.m. Monday through Friday, and after 6:00 p.m.
on Saturdays. No calls to accounts shall be made on Sundays.
4. Any demographic and insurance information that is found in regard to a patient should be
reported to Collier County and or the County's contracted billing company within twenty four
(24) hours via web viewing.
5. Claims shall be worked within two (2) days of receiving information if information is provided
electronically and within three (3) days if information is provided by another method.
6. No legal action will be taken on any account by anyone other than Collier County attorneys
unless prior authorization is given in writing by the Contract Manager or their designee.
7. The Contractor's employees who are assigned to work on collection of County accounts shall
conduct themselves in a professional manner when dealing with said accounts..
8. Collection agency to provide web access for reviewing of the account status and ability to run
reports.
9. Upon request by the County, Vendor shall provide a collection history/summary.
10.The Vendor will assign its interest in judgments to the County when an account is returned or
this Agreement ends. Such accounts shall be returned on a monthly basis, and no backlog
shall exist at any time.
11.All legal fees (VENDOR'S RECOVERY AMOUNT) still owing, if applicable must be clearly
identified on the return report. If future payment is received, County shall remit payment to
Vendor up to the amount of the VENDORS RECOVERY AMOUNT.
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