Agenda 06/23/2015 Item #16F 56/23/2015 16.F.5.
EXECUTIVE SUMMARY
Recommendation to award RFQ 15 -6434 Web Based Destination Management System for
a database software system to Internet Destination Sales System Global, LLC (iDSS) and
authorize the Chairman to execute the County Attorney approved contract and make a
finding that this action promotes tourism.
OBJECTIVE: Recommendation of staff selection of vendor to provide and manage our web
based database management system and recommend approval of the related contract.
CONSIDERATIONS: The Tourism Department has developed a web based data management
system through iDSS over the past several years. At the conclusion of each contract term, Collier
County requires a completive bidding process. The Collier County Purchasing Department
developed RFQ 15- 6434 -Web Based Destination Management System. The RFQ was publicly
advertised on April 15, 2015. E -mail notices were sent to 1,122 firms with forty eight (48)
firms requesting full solicitation packages. One bid response was received by the due date of
April 23, 2015. One non - response (Servicenow) was received from a vendor stating that their
system would not meet the current requirements of the County.
The result of the response from iDSS is as follows:
Fee Schedule for Destination Management System
Reference the tables beiowtor a breakdown of costs associated Wth the project.
A CT I VATI O N/1 M P L E M E N TAT I O N
ACTIVATION FEE $00.00
.. OATAMICRATION _... _. 500.00
ON- SITETRAINING 500.00
IMPLEMENTATION TOTAL
MONTHLY SUBSCRIPTIONS
DESTINATION MANAGEMENT SYSTEM (UP TO a USERS)
PARTNER INTERFACE IXTAANET LEAD DISTRIBUTION S RESPONSE
SDO.00 i
$400.00
$100.00
TOTAL MOH NLY SUBSCRIPTIONS
2500.00
OPTIONAL FEATURES / SERVICES
CONSULTING / WORK WITH STAFF ON PROCESS AND BEST PRACTICES
5125.00 PER
HOUR
1 ONLINE / TELEPHONE TRAINING(NEW IIIRES,REPRESHER.ADVANCEO)
$125.00 PER
HOUR
CUSTOM REPORTING
25.00 PER
HOUR
:"25
DATA UPDATES
.00 PER
HOUR I
J CUSTOM DEVELOPMENT
5125.00 PER
HOUR
j TOTAL SUBSCRIPTION MONTHLY COST
$500.00 {
Staff recommends award of this solicitation to the low responsive, qualified bidder, Internet
Destination Sales System, (iDSS Global, LLC).
Packet Page -2376-
6/23/2015 16. F.5.
FISCAL IMPACT: The total subscription monthly cost to Collier County is $500 or $6,000 per
year. This amount is included in the proposed FY 16 Tourism Department budget. The cost
history for this service with iDSS has been the same annual cost of $6,000 for the past 4 years for
these services.
GROWTH MANAGEMENT IMPACT: There is no impact to the Growth Management Plan
with this action.
ADVISORY BOARD RECOMMENDATION: The Tourist Development Council
recommended approval of this item 6 -0 at the May 28, 2015 meeting.
LEGAL CONSIDERATIONS: This item has been approved as to form and legality and
requires majority vote for approval. — CMG
RECOMMENDATION: That the Board of County Commissioners awards RFQ 15 -6434- Web
Based Destination Management System to Internet Destination Sales System (iDSS, Global,
LLC) and authorizes the Chairman to sign the County Attorney approved contract and all
necessary documents and make a finding that this action promotes tourism.
PREPARED BY: Jack Wert, Tourism Director
Eric: RFQ Response; Solicitation; Contract
Packet Page -2377-
6/23/2015 16.F.5.
COLLIER COUNTY
Board of County Commissioners
Item Number: 16.16. F. 16. F. 5.
Item Summary: Recommendation to award RFQ 15 -6434 Web Based Destination
Management System for a database software system to Internet Destination Sales System
Global, LLC (iDSS) and authorize the Chairman to execute the County Attorney approved
contract and make a finding that this action promotes tourism.
Meeting Date: 6/23/2015
Prepared By
Name: GreenKelly
Title: Tourist Development Tax Coordinator, Tourism Division
6/3/2015 1:42:11 PM
Submitted by
Title: Division Director - Tourism, Tourism Division
Name: Wertlack
6/3/2015 1:42:12 PM
Approved By
Name: BrilhartBrenda
Title: Procurement Specialist, Administrative Services Department
Date: 6/3/2015 4:10:11 PM
Name: WertJack
Title: Division Director - Tourism, Tourism Division
Date: 6/3/2015 5:39:43 PM
Name: HerreraSandra
Title: Manager - Procurement, Administrative Services Department
Date: 6/4/2015 10:26:44 AM
Name: MarkiewiczJoanne
Title: Division Director - Purchasing & Gen Svc, Administrative Services Department
Date: 6/4/2015 2:38:27 PM
Packet Page -2378-
6/23/2015 16.F.5.
Name: GreeneColleen
Title: Assistant County Attorney, CAO General Services
Date: 6/11/2015 10:43:59 AM
Name: FinnEd
Title: Management/Budget Analyst, Senior, Office of Management & Budget
Date: 6/11/2015 12:33:33 PM
Name: KlatzkowJeff
Title: County Attorney,
Date: 6/11/2015 1:12:24 PM
Name: DurhamTim
Title: Executive Manager of Corp Business Ops,
Date: 6/11/2015 2:36:11 PM
Packet Page -2379-
6/23/2015 16. F.5.
A G RE EME N T15-6434
for
Web Based Destination Management System
THIS AGREEMENT, made and entered into on this day of 2015, by and
between iDSS Global, LLC (iDSS), whose business address is 250 Marquette Avenue South, Suite
1330, Minneapolis, MN, 55401, (the "Vendor ") and Collier County, a political subdivision of the State
of Florida, (the "County "):
WITNESSETH:
1. COMMENCEMENT. This Agreement shall commence on the date of the issuance of the initial
Purchase Order and shall remain in effect for a two (2) year period from the date of the initial
Purchase Order issuance. The County may, at its discretion and with the consent of the Vendor,
renew the Agreement under all of the terms and conditions contained in this Agreement for two
(2) additional one (1) year periods. The County shall give the Vendor written notice of the
County's intention to extend the Agreement term not less than ten (10) days prior to the end of
the Agreement term then in effect.
The County Manager, or designee, may, at his discretion, extend the Agreement under all of
the terms and conditions contained in this Agreement for up to one hundred eighty (180) days.
The County Manager, or designee, shall give the Vendor written notice of the County's
intention to extend the Agreement term not less than ten (10) days prior to the end of the
Agreement term then in effect.
2. STATEMENT OF WORK. The Vendor shall provide a web based Destination Management
System (DMS) for the Naples, Marco Island, Everglades Convention & Visitors Bureau (CVB),
databases in accordance with the terms and conditions of RFQ #15 -6434 and Exhibit "A"
Vendor's Proposal referred to herein and made an integral part of this Agreement. This
Agreement contains the entire understanding between the parties and any modifications to this
Agreement shall be mutually agreed upon in writing by the Vendor and the County's Project
Manager or designee, in compliance with the County Purchasing Ordinance and Purchasing
Procedures in effect at the time such services are authorized.
COMPENSATION. The County shall pay the Vendor for the performance of this Agreement a
monthly subscription cost of five hundred ($500.00) dollars, pursuant to Attachment 5 Fee
Schedule of Exhibit "A" Vendor's Proposal, offered by the Vendor in their submitted proposal.
Any other items as requested in writing by the County shall be billed as per the Fee Schedule
together with the cost of any other charges /fees submitted in the proposal. Prices shall remain
firm for the initial term of this contract. Requests for consideration of a price adjustment must
be made on the contract anniversary date, in writing, to the Procurement Director. Price
adjustments are dependent upon the consumer price index (CPI) over the past twelve (12)
months, budget availability and Project Manager's approval.
E".
15 -6434 Page I of 7
Packet Page -2380-
6/23/2015 161.5.
Surcharges will not be accepted in conjunction with this contract, and such charges should be
incorporated into the pricing structure.
Any County agency may purchase products and services under this contract, provided
sufficient funds are included in their budget(s). Payment will be made upon receipt of a proper
invoice and upon approval by the Project Manager or designee, and in compliance with Chapter
218, Fla. Stats., otherwise known as the "Local Govemment Prompt Payment Act."
3.1 Payments will be made for services furnished, delivered, and accepted, upon receipt
and approval of invoices submitted on the date of services or within six (6) months after
completion of contract. Any untimely submission of invoices beyond the specified deadline
period is subject to non - payment under the legal doctrine of "lathes" as untimely submitted.
Time shall be deemed of the essence with respect to the timely submission of invoices under this
Agreement.
3.2 Travel Expenses. Travel Expenses shall be approved in advance in writing by
the County. Travel expenses shall be reimbursed as pursuant to Resolution 2006 -40 and
Section 125.0104 Fla. Stats.
4. SALES TAX. Vendor shall pay all sales, consumer, use and other similar taxes associated with
the Work or portions thereof, which are applicable during the performance of the Work. Collier
County, Florida as a political subdivision of the State of Florida, is exempt from the payment of
Florida sales tax to its vendors under Chapter 212, Florida Statutes, Certificate of Exemption #
85- 8015966531C -2.
5. NOTICES. All notices from the County to the Vendor shall be deemed duly served if mailed or
faxed to the Vendor at the following Address:
iDSS Global, LLC
250 Marquette Avenue South, Suite 1330
Minneapolis, MN, 55401
Attu: Mark Lynch, VP of Sales & Marketing
Telephone: 612 - 767 -7800 * Facsimile: 617 -767 -7821
adynchPi DSS.com
All Notices from the Vendor to the County shall be deemed duly served if mailed or faxed to the
County to:
Collier County Government Center
Procurement Services Division
3327 Tamiami Trail, East
Naples, Florida 34112
Attention: Joanne Markiewicz, Director, Procurement Services Division
Telephone: 239- 252 -8407 * Facsimile: 239- 252 -6480
( oanneMarkiewiczCa )colliergov.net
The Vendor and the County may change the above mailing address at any time upon giving the
other party written notification All notices under this Agreement must be in writing.
15 -6434 Page 2 of 7
Packet Page -2381-
6/23/2015 16.F.5.
6. NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating a
partnership between the County and the Vendor or to constitute the Vendor as an agent of the
County.
7. PERMITS: LICENSES: TAXES. In compliance with Section 218.80, F.S., all permits necessary
for the prosecution of the Work shall be obtained by the Vendor. The County will not be
obligated to pay for any permits obtained by Subcontractors /Subconsultants.
Payment for all such permits issued by the County shall be processed internally by the County.
All non- County permits necessary for the prosecution of the Work shall be procured and paid
for by the Vendor. The Vendor shall also be solely responsible for payment of any and all taxes
levied on the Vendor. In addition, the Vendor shall comply with all rules, regulations and laws
of Collier County, the State of Florida, or the U. S. Government now in force or hereafter
adopted. The Vendor agrees to comply with all laws governing the responsibility of an
employer with respect to persons employed by the Vendor.
8. NO IMPROPER USE. The Vendor will not use, nor suffer or permit any person to use in any
manner whatsoever, County facilities for any improper, immoral or offensive purpose, or for
any purpose in violation of any federal, state, county or municipal ordinance, rule, order or
regulation, or of any governmental rule or regulation now in effect or hereafter enacted or
adopted. In the event of such violation by the Vendor or if the County or its authorized
representative shall deem any conduct on the part of the Vendor to be objectionable or
improper, the County shall have the right to suspend the contract of the Vendor. Should the
Vendor fail to correct any such violation, conduct, or practice to the satisfaction of the County
within twenty -four (24) hours after receiving notice of such violation, conduct, or practice, such
suspension to continue until the violation is cured. The Vendor further agrees not to commence
operation during the suspension period until the violation has been corrected to the satisfaction
of the County.
9. TERMINATION. Should the Vendor be found to have failed to perform their services in a
manner satisfactory to the County as per this Agreement, the County may terminate said
Agreement for cause; further the County may terminate this Agreement for convenience with a
thirty (30) day written notice. The County shall be sole judge of non - performance. In the event
that the County terminates this Agreement, Vendor's recovery against the County shall be
limited to that portion of the Contract Amount earned through the date of termination. The
Vendor shall not be entitled to any other or further recovery against the County, including, but
not limited to, any damages or any anticipated profit on portions of the services not performed.
10. NO DISCRIMINATION. The Vendor agrees that there shall be no discrimination as to race,
sex, color, creed or national origin.
11. INDEMNIFICATION. To the maximum extent permitted by Florida law, the Vendor shall
indemnify and hold harmless Collier County, its officers and employees from any and all
liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees
and paralegals' fees, whether resulting from any claimed breach of this Agreement by Vendor,
any statutory or regulatory violations, or from personal injury, property damage, direct or
consequential damages, or economic loss, to the extent caused by the negligence, recklessness,
or intentionally wrongful conduct of the Vendor or anyone employed or utilized by the Vendor
in the performance of this Agreement. This indemnification obligation shall not be construed to
15 -6434 Page 3 of 7
Packet Page 2382-
6/23/2015 16.F.5.
negate, abridge or reduce any other rights or remedies which otherwise may be available to an
indemnified party or person described in this paragraph.
This section does not pertain to any incident arising from the sole negligence of Collier County.
11.1 The duty to defend under this Article 11 is independent and separate from the duty to
indemnify, and the duty to defend exists regardless of any ultimate liability of the Vendor,
County and any indemnified party. The duty to defend arises immediately upon presentation
of a claim by any party and written notice of such claim being provided to Vendor. Vendor's
obligation to indemnify and defend under this Article 11 will survive the expiration or earlier
termination of this Agreement until it is determined by final judgment that an action against
the County or an indemnified party for the matter indemnified hereunder is fully and finally
barred by the applicable statute of limitations.
12. CONTRACT ADMINISTRATION. This Agreement shall be administered on behalf of the
County by the Tourism Division.
13. CONFLICT OF INTEREST. Vendor represents that it presently has no interest and shall
acquire no interest, either direct or indirect, which would conflict in any manner with the
performance of services required hereunder. Vendor further represents that no persons having
any such interest shall be employed to perform those services.
14. COMPONENT PARTS OF THIS CONTRACT. This Contract consists of the following
component parts, all of which are as fully a part of the contract as if herein set out verbatim:
Exhibit A "Vendor's Proposal" and RFQ #15 -6434 with the Scope of Services and Addendum.
15. SUBTECT TO APPROPRIATION. It is further understood and agreed by and between the
parties herein that this Agreement is subject to appropriation by the Board of County
Commissioners.
16. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES No organization or individual shall
offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value
to any County employee, as set forth in Chapter 112, Part III, Florida Statutes, Collier County
Ethics Ordinance No. 2004 -05, as amended, and County Administrative Procedure 5311.
Violation of this provision may result in one or more of the following consequences: a.
Prohibition by the individual, firm, and /or any employee of the firm from contact with County
staff for a specified period of time; b. Prohibition by the individual and /or firm from doing
business with the County for a specified period of time, including but not limited to: submitting
bids, RFP, and /or quotes; and, c. immediate termination of any contract held by the individual
and/or firm for cause.
17. COMPLIANCE WITH LAWS. By executing and entering into this Agreement, the Vendor is
formally acknowledging without exception or stipulation that it agrees to comply, at its own
expense, with all federal, state and local laws, codes, statutes, ordinances, rules, regulations and
requirements applicable to this Agreement, including but not limited to those dealing with the
Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations
relating thereto, as either may be amended; taxation, workers compensation, equal employment
and safety (including, but not limited to, the Trench Safety Act, Chapter 553, Florida Statutes),
and the Florida Public Records Law Chapter 119 (including specifically those contractual
requirements at F.S. § 119.0701(2)(a) -(d) and (3))) stated as follows:
15 -6434 Page 4 of 7
Packet Page -2383-
6/23/2015 16.F.5.
(2) In addition to other contract requirements provided by law, each public agency contract for
services must include a provision that requires the Contractor to comply with public records
laws, specifically to:
(a) Keep and maintain public records that ordinarily and necessarily would be required by the
public agency in order to perform the service.
(b) Provide the public with access to public records on the same terms and conditions that the
public agency would provide the records and at a cost that does not exceed the cost provided in
this chapter or as otherwise provided by law.
(c) Ensure that public records that are exempt or confidential and exempt from public records
disclosure requirements are not disclosed except as authorized by law.
(d) Meet all requirements for retaining public records and transfer, at no cost, to the public
agency all public records in possession of the contractor upon termination of the contract and
destroy any duplicate public records that are exempt or confidential and exempt from public
records disclosure requirements. All records stored electronically must be provided to the
public agency in a format that is compatible with the information technology systems of the
public agency.
(3) If a contractor does not comply with a public records request, the public agency shall
enforce the contract provisions in accordance with the contract.
If Vendor observes that the Contract Documents are at variance therewith, it shall promptly
notify the County in writing. Failure by the Vendor to comply with the laws referenced herein
shall constitute a breach of this Agreement and the County shall have the discretion to
unilaterally terminate this Agreement immediately.
18. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County encourages
and agrees to the successful proposer extending the pricing, terms and conditions of this
solicitation or resultant contract to other governmental entities at the discretion of the successful
proposer:
19. AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or otherwise
unenforceable, in whole or in part, the remaining portion of this Agreement shall remain in effect.
20. ADDITIONAL ITEMS/SERVICES. Additional items and /or services may be added to this
contract in compliance with the Purchasing Ordinance and Purchasing Procedures.
21. DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted by this
Agreement to resolve disputes between the parties, the parties shall make a good faith effort to
resolve any such disputes by negotiation. The negotiation shall be attended by representatives of
Vendor with full decision - making authority and by County's staff person who would make the
presentation of any settlement reached during negotiations to County for approval. Failing
resolution, and prior to the commencement of depositions in any litigation between the parties
arising out of this Agreement, the parties shall attempt to resolve the dispute through Mediation
before an agreed -upon Circuit Court Mediator certified by the State of Florida. The mediation
shall be attended by representatives of Vendor with full decision-making authority and by
15 -6434 Page 5 of 7
Y
Packet Page - 2384 -.
6/23/2015 16.F.5.
County's staff person who would make the presentation of any settlement reached at mediation to
County's board for approval. Should either party fail to submit to mediation as required
hereunder, the other party may obtain a court order requiring mediation under section 44.102, Fla.
Stat.
22. VENUE. Any suit or action brought by either party to this Agreement against the other party
relating to or arising out of this Agreement must be brought in the appropriate federal or state
courts in Collier County, Florida, which courts have sole and exclusive jurisdiction on all such
matters.
23. ORDER OF PRECEDENCE. In the event of any conflict between or among the terms of any of
the Contract Documents, the terms of the RFQ 15 -6434 and Exhibit "A" Vendors Proposal, the
Contract Documents shall take precedence.
24. ASSIGNMENT. Vendor shall not assign this Agreement or any part thereof, without the prior
consent in writing of the County. Any attempt to assign or otherwise transfer this Agreement, or
any part herein, without the County's consent, shall be void. If Vendor does, with approval, assign
this Agreement or any part thereof, it shall require that its assignee be bound to it and to assume
toward Vendor all of the obligations and responsibilities that Vendor has assumed toward the
County.
15 -6434
Page 6 of 7 9
Packet Page -2385-
6/23/2015 16.F.5.
IN WITNESS WHEREOF, the parties hereto, have each, respectively, by an authorized person or
agent, have executed this Agreement on the date and year first written above.
ATTEST:
Dwight E. Brock, Clerk of Courts
Dated:
(SEAL)
Vendor's First Witness
TType/ print witness nameT
Vendor's Second Witness
TType /print witness naineT
Approved as to Form and Legality:
Assistant County Attorney
BOARD OF COUNTY COMMISSIONERS
COLLIER COUNTY, FLORIDA
By:
Joanne Marldewicz
Procurement Services Director
15-6434 Page 7 of 7
iDSS Global, LLC
Vendor
a
Signature
TType /print signature and titIeT
Packet Page -2386-
(e, P
T
6/23/2015 16.F.5.
Cole r Cvuvmy
Admi istraWe Services Depattrnent
Pr=rement Services Division
REQUEST FOR QUOTE
Date: April 9, 2015
From: Brenda Brilhart, Procurement Strategist
(239) 252 - 8446 (Telephone)
239) 252 - 6697 (FAX)
brendabrilhart@colliergov.net (Email)
To: Prospective Vendors
Subject: RFQ 15 -6434 Web Based Destination Management System (DMS)
As requested by the Tourism Division, the Collier County Board of County Commissioners
Procurement Services Division has issued this Request for Quotes, "RFQ ", for the purpose of
obtaining fair and competitive responses in accordance with the terms, conditions and
specifications stated herein.
If you have immediate questions regarding the specifications or intended scope of work, you
must make those inquiries via the Online Bidding System at www.collie[gov.net/bid, and for
general questions, you may contact the Procurement Strategist noted above by telephone or
email.
Your quotation response is due via the Online Bidding System at www.colliergov.net /bid no later
than the date and time specified in the Public Notice on page two (2). Quotations received after
the date and time specified will not be accepted. If your firm is unable to respond electronically,
your quotation must be received in the office of the Purchasing Department at the above
referenced address no later than the time and date specified. No late quotation responses
will be accepted.
We look forward to your participation in Collier County's competitive procurement process.
c: Jack Wert, Director, Tourism Division
Fmmff vd5mviceo[)nti=- 3327 Tarnami Trap Ead• Naples, Ek 6 34112 -4801 -M2528407 -m crAwrgm.ro&prrzvrmor&vrh w
CA)0
1
RFQ 15 -6434 Destination Mgt System Packet Page -2387-
04152015
6/23/2015 16.F.5.
Coder County
A.dmiinisaaM seMms DepaMTa t
Procurement Services Division
Public Notice
The Collier County Purchasing Department is requesting quotation responses from interested
and qualified firms to provide a web based software solution to manage a wide variety of
databases including global, regional and local tourism industry contracts, meeting planners, tour
operators, travel agents, sports organizers, etc.
Your quotation response is due in the Collier County online bidding system no later than 3:00 PM
on April 28, 2015, at www.coilie[gov.net/bid. Quotation responses received after the time and
date noted will not be accepted. If your firm is unable to respond electronically, your quotation
must be received in the office of the Purchasing Department at the above referenced address no
later than the time and date specified. No late quotation responses will be accepted.
All quotation responses shall be made on the Quotation Response Form attached herein.
Any firm who is a recipient of County funds, or who proposes to perform any work or furnish any
goods under this RFQ shall not discriminate against any worker, employee or applicant or any
member of the public based on age, race, color, sex, religion, national origin, disability or marital
status, nor otherwise commit an unfair employment practice.
BOARD OF COUNTY COMMISSIONERS
COLLIER COUNTY, FLORIDA
BY: /S/ Joanne Markiewicz
Director, Procurement Services Division
Pn um8r4ZWAM H m- 3127 Tamianulrao Fast - NWlm, Fbda 3a112AW - 71&2MZ4D7 wra�.twttieupmr�rtfsenecaa
G
RFQ 15 -6434 Destination Mgt System packet Page -2388- 04152015
Exhibit 1: Scope of Work, Specifications and Response Format
Background
6/23/2015 16.F.5.
The Naples, Marco Island, Everglades Convention &Visitors Bureau (CVB), a division of Collier
County Florida Government, is interested in identifying and contracting with a company that can
provide a web based Destination Management System (DMS) for our various databases. The
services desired are outlined in the scope below. A separate contractual relationship will be
established with the successful bidder on behalf of the CVB through the Collier County Purchasing
Department.
Services Required:
The Tourism Division is looking for a web based software solution to manage a wide variety of
databases including global, regional and local tourism industry contacts, meeting planners, tour
operators, travel agents film and other media producers, etc. Please indicate by circling Yes or No for
each attribute listed below for your firm's proposed software management package. Include in quote
form a web link for your electronic brochure. In order to qualify, the Quoter must meet or exceed a
80% score (20 out of 25 options). Once meeting the minimum system requirements, the lowest,
responsive and responsible bidder based on pricing will be awarded the contract.
A comprehensive Sales and Customer Relationship Management (CRM) program
tailored to Destination Marketing Organizations (DMO) users.
. Yes / N Access to data on a 24 hour 7 day a week basis with password protection for an
unlimited number of staff or tourism industry partners or work stations. On line Help
Section on software owners' website for all aspects of the system
F3-.-Y-e-s-/--N'& Full time technical support via telephone or internet
. Yes / No Conversion of all existing data from current CRM system.
. Yes / No Training for CVB staff and tourism industry partners on the use of the system must be
a part of the initial set up of the software system. Periodic updates of training will be at
no additional charge other than pre - approved travel expenses. Travel expenses will be
paid in accordance with Section 112.061, Florida Statutes.
. Yes T-R-3 1 -R-3 CVB data hosted on a fully redundant infrastructure located in an off -site data center.
F7-.Y--e-s—/ N-G System upgrades, modifications, improvements and enhancements and related
training on those changes at no additional charge to the CVB as a current subscriber.
8. Yes / N70 All data provided to the owner of the software will remain the property of the CVB.
RFQ 15 -6434 Destination Mgt System
3 CA
Packet Page -2389- 04152015
6/23/2015 16.F.5.
9. Yes / N Set up of initial database and migration from current system will be on a flat one time
charge.
10. Yes / No Annual subscription fees will be billed monthly. No prepaid or up front expenses are
allowable.
11. Yes IN Ability for the CVB to choose only the modules needed and not pay for those that are
not used. At present those services that the CVB is utilizing include:
1. Convention Sales
2. Industry Partner Management
3. Sports Sales
4. Site Inspections
5. Familiarization Trips and Site Review itineraries
6. Press Trips
7. Trade Shows
8. Invoicing
9. Query and other reports
10. Media Relations
11. Integration with Destination Marketing Association Intl. (DMAI) impact
calculator and other measurement tools and metrics.
12. Yes/ No Ability to interface the CRM with the database maintained by the CVB's website
provider through an APE or other interface means.
13. Yes / N Ability for our hotel partners to access the system (password protected) to download
meeting planner Requests for Proposals (RFP's) and to report through the system the
results of that RFP.
14. Yes / N Ability to automatically prompt hotel partners on lead opportunities and lead updates.
115. Yes Ability to prompt CVB staff to daily follov. up tasks
16. Yes / N Full range of reports and queries on all aspects of the database system available to
CVB staff at any time with the ability to customize the reports to the needs of the CVB.
These reports should include Pending, Definite and Lost business.
17. Yes / N Ability to measure the Return on Investment (ROI) on any RFP including CVB and
partner dollars invested in soliciting the group business.
18. Yes I N Ability to download any portion of the database in several formats including Microsoft
Excel and Word.
19. Yes/ No Periodic audit of the CVB total database to indicate areas of concern that need
additional follow up.
4 CAO
RFQ 15 -6434 Destination Mgt system
Packet Page - 2390 - 04152015
6/23/2015 16.F.5.
20. Yes I N A special merge capability to detect duplicate accounts that may have been entered in
error
1. Yes ! No System interface with Microsoft Outlook for ease of handling of a -mails and posting to
data record of all communications for that contact or prospect.
22. Yes ! N Integration with external e-mail providers such as Exact Target and Constant Contact
3. Yes / N Unlimited number of addresses in bulk e-mail distribution from the system, or interface
with external distribution system if "spam" issues are of concern.
4. Yes / N Capability to track and manage expenses associated with soliciting new business to
the destination
5. Yes / N Easy to use internal database search capability with intuitive "wild card" options.
Term of Contract
The contract term, if an award is made is intended to be for the initial term will be for two (2) years
with two one (1) year renewals at the sole discretion of the County. The agreement will be in the form
of a standard Collier County contract.
Prices shall remain firm for the initial term of this contract. Requests for consideration of a price
adjustment must be made on the contract anniversary date, in writing, to the Procurement Director.
Price adjustments are dependent upon the consumer price index (CPI) over the past twelve (12)
months, budget availability and Project Manager approval.
Surcharges will not be accepted in conjunction with this contract, and such charges should be
incorporated into the pricing structure.
Award Criteria
Collier County reserves the right to select one, or more than one suppliers, however, it is the intent to
award to the lowest, qualified and responsive quoter. This solicitation will be awarded based on
meeting qualifications /requirements; and then based on the lowest total of the following services on
Attachment 5 Vendor Response form. Further consideration may include but not be limited to,
references, completeness of bid response and past performances on other County bids /projects.
Projected Timetable
RFQ 15 -6434 Destination Mgt System
Packet Page -2391- 04152015
e
Issue Solicitation Notice
419/15
Last Date for Receipt of Written Questions
4121/15
Solicitation Deadline Date and Time
4128/15
Anticipated Evaluation of Submittals
Week of May 4th
RFQ 15 -6434 Destination Mgt System
Packet Page -2391- 04152015
6/23/2015 16.F.5.
Instructions:
1. Complete and submit by the time and date specified in the Public Notice:
• Attachments 1 — 5
• Technical Architecture Requirements Document
• E- Verify profile page and/or the Memorandum of Understanding
This will constitute your acceptance of the specifications, terms and conditions as listed.
If taking exception to any part or section of this request for information /quotation, please
indicate such exceptions on a separate sheet entitled "Exceptions."
2. This will constitute your acceptance of the specifications, terms and conditions as listed.
If taking exception to any part or section of this request for information /quotation, please
indicate such .exceptions on. a separate sheet entitled "Exceptions."
3. Your quote may not be accepted unless all requested information is furnished.
4. The Collier County Purchasing Department reserves the right to reject any and all
quotes.
5. All quotations must be made on the quotation form furnished by the County. No quote
will be considered unless the quotation form is properly signed.
6. As a result of any purchase order issued as a result of this quote, the supplier agrees:
To accept the following Collier County payment options:
• Traditional — payment by check, wire transfer or other cash equivalent.
• Standard — payment by purchasing card. Collier County's Purchasing Card
Program is supported by standard bank credit suppliers (i.e. VISA and
MasterCard), and as such, is cognizant of the Rules for VISA Merchants and
MasterCard Merchant Rules. The County may not accept any additional
surcharges (credit card transaction fees) as a result of using the County's credit
card for transactions relating to this solicitation.
To submit invoices according to documentation received on the purchase order to:
Board of County Commissioners
Clerk's Finance Department
ATTN: Accounts Payable
3299 Tamiami Trail E Ste 700
Naples FL 34112
Or, email to bccapcierk(a-)collierclerk.com
Payments will be made for articles and/or services furnished, delivered, and accepted,
upon receipt and approval of invoices submitted on the date of services or within six (6)
months after completion of contract. Any untimely submission of invoices beyond the
specified deadline period is subject to non - payment under the legal doctrine of "laches" as
untimely submitted. Time shall be deemed of the essence with respect to the timely
submission of invoices under this agreement.
In instances where the successful contractor may owe debts (including, but not limited to
taxes or other fees) to Collier County and the contractor has not satisfied nor made
arrangement to satisfy these debts, the County reserves the right to off -set the amount
6
RFQ 15 -6434 Destination Mgt System
Packet Page - 2392 - 04152015
6/23/2015 16.F.5.
owed to the County by applying the amount owed to the vendor or contractor for services
performed of for materials delivered in association with a contract.
7. All State Certified contractors who may need to pull Collier County permits or call in
inspections must complete a Collier County Contractor License registration form and submit
the required fee. After registering the license /registration will need to be renewed thereafter to
remain "active" in Collier County.
If required, Vendor shall be responsible for the costs of providing background checks by the
Collier County Facilities Management Department, and drug testing for all employees that
shall provide services to the County under this Agreement. This may include, but not be
limited to, checking federal, state and local law enforcement records, including a state and FBI
fingerprint check, credit reports, education, residence and employment verifications and other
related records. Contractor shall be required to maintain records on each employee and make
them available to the County for at least four (4) years.
9. The Vendor agrees to comply with the Florida Public Records Law Chapter 119 (including
specifically those contractual requirements at F.S. § 119,0701(2) (a) -(d) and (3)), ordinances,
codes, rules, regulations and requirements of any governmental agencies.
10. The County has implemented a Vendor Performance Evaluation System for all contracts
awarded in excess of $25,000. To this end, vendors will be evaluated on their performance
upon completion /termination of this Agreement.
11. The County's Project Manager shall coordinate with the Vendor the return of any surplus
assets, including materials, supplies, and equipment associated with the scope or work.
12. Collier County Information Technology Requirements: If required, all vendor access will be
done via VPN access only. All access must comply with current published County Manager
Agency (CMA) policies.
Current policies that apply are CMAs 5402, 5403 and 5405. These policies will be available
upon request from the Information Technology Department. All vendors will be required to
adhere to IT policies for access to the County network. Vendors are required to notify the
County in writing twenty -four (24) hours in advance as to when access to the network is
planned. Included in this request must be a detailed work plan with actions that will be taken at
the time of access. The County IT Department has developed a Technical Architecture
Requirements Document that is required to be filled out and submitted with your bid response.
This document can be found on the Collier County Purchasing Department website:
www.collieraov.net/purchasing. Collier County Technical Requirements questionnaire attached
as a separate file. If this document is not submitted with your bid response, your bid response
may be deemed non - responsive.
L' AD
RFQ 15 -6434 Destination Mgt System Packet Page -2393- 04152015
6/23/2015 16.F.5.
Exhibit Ii: Standard Purchase Order Tenns and Conditions
1. Offer
actual receipt of the goods by the COUNTY
This offer is subject to cancellation by the
nonetheless remain with VENDOR.
COUNTY without notice if not accepted by
b) No charges will be paid by the COUNTY for
VENDOR within fourteen (14) days of issuance.
packing, crating or cartage unless otherwise
specifically stated in this Purchase Order.
2. Acceptance and Confirmation
Unless otherwise provided in Purchase
This Purchase Order (including all documents
Order, no invoices shall be issued nor
attached to or referenced therein) constitutes
payments made prior to delivery. Unless
the entire agreement between the parties, unless
freight and other charges are itemized, any
otherwise specifically noted by the COUNTY on
discount will be taken on the full amount of
the face of this Purchase Order. Each delivery of
invoice.
goods and /or services received by the COUNTY
c) All shipments of goods scheduled on the
from VENDOR shall be deemed to be upon the
same day via the same route must be
terms and conditions contained in this Purchase
consolidated. Each shipping container must
Order.
be consecutively numbered and marked to
show this Purchase Order number. The
No additional terms may be added and Purchase
container and Purchase Order numbers must
Order may not be changed except by written
be indicated on bill of lading. Packing slips
instrument executed by the COUNTY. VENDOR
must show Purchase Order number and
is deemed to be on notice that the COUNTY
must be included on each package of less
objects to any additional or different terms and
than container load (LCL) shipments and /or
conditions contained in any acknowledgment,
with each car load of equipment. The
invoice or other communication from VENDOR,
COUNTY reserves the right to refuse or
notwithstanding the COUNTY'S acceptance or
return any shipment or equipment at
payment for any delivery of goods and/or
VENDOR'S expense that is not marked with
services, or any similar act by VENDOR.
Purchase Order numbers. VENDOR agrees
to declare to the carrier the value of any
3. Inspection
shipment made under this Purchase Order
All goods and /or services delivered hereunder
and the full invoice value of such shipment.
shall be received subject to the COUNTY'S
d) All invoices must contain the Purchase Order
inspection and approval and payment therefore
number and any other specific information as
shall not constitute acceptance. All payments are
identified on the Purchase Order. Discounts
subject to adjustment for shortage or rejection.
of prompt payment will be computed from the
All defective or nonconforming goods will be
date of receipt of goods or from date of
returned pursuant to VENDOR'S instruction at
receipt of invoices, whichever is later.
VENDOR'S expense.
Payment will be made upon receipt of a
proper invoice and in compliance with
To the extent that a purchase order requires a
Chapter 218, Fla. Stats., otherwise known as
series of performances by VENDOR, the
the "Local Government Prompt Payment
COUNTY prospectively reserves the right to
Act," and, pursuant to the Board of County
cancel the entire remainder of the Purchase
Commissioners Purchasing Policy.
Order if goods and /or services provided early in
the term of the Purchase Order are
5. Time Is Of the Essence
non- conforming or otherwise rejected by the
Time for delivery of goods or performance of
COUNTY.
services under this Purchase Order is of the
essence. Failure of VENDOR to meet delivery
4. Shipping and Invoices
schedules or deliver within a reasonable time, as
a) All goods are FOB destination and must be
interpreted by the COUNTY in its sole judgment,
suitably packed and prepared to secure the
shall entitle the COUNTY to seek all remedies
lowest transportation rates and to comply
available to it at law or in equity. VENDOR
with all carrier regulations. Risk of loss of
agrees to reimburse the COUNTY for any
any goods sold hereunder shall transfer to
expenses incurred in enforcing its rights.
the COUNTY at the time and place of
VENDOR further agrees that undiscovered
delivery; provided that risk of loss prior to
delivery of nonconforming goods and /or services
• 0 8
RFQ 15 -6434 Destination Mgt System Packet Page -2394 -
04152Q15
is not a waiver of the COUNTY'S right to insist
upon further compliance with all specifications.
6. Changes
The COUNTY may at any time and by written
notice make changes to drawings and
specifications, shipping instructions, quantities
and delivery schedules within the general scope
of this Purchase Order, Should any such change
increase or decrease the cost of, or the time
required for performance of the Purchase Order,
an equitable adjustment in the price and /or
delivery schedule will be negotiated by the
COUNTY and VENDOR. Notwithstanding the
foregoing, VENDOR has an affirmative obligation
to give notice if the changes will decrease costs,
Any claims for adjustment by VENDOR must be
made within thirty (30) days from the date the
change is ordered or within such additional
period of time as may be agreed upon by the
parties.
7. Warranties
VENDOR expressly warrants that the goods
and /or services covered by this Purchase Order
will conform to the specifications, drawings,
samples or other descriptions furnished or
specified by the COUNTY, and will be of
satisfactory material and quality production, free
from defects and sufficient for the purpose
intended. Goods shall be delivered free from any
security interest or other lien, encumbrance or
claim of any third party. These warranties shall
survive inspection, acceptance, passage of title
and payment by the COUNTY.
Statutory Conformity
Goods and services provided pursuant to this
Purchase Order, and their production and
transportation shall conform to all applicable
laws, including but not limited to the Occupational
Health and Safety Act, the Federal
Transportation Act and the Fair Labor Standards
Act, as well as any law or regulation noted on the
face of the Purchase Order.
9. Advertising
No VENDOR providing goods and services to the
COUNTY shall advertise the fact that it has
contracted with the COUNTY for goods and /or
services, or appropriate or make use of the
COUNTY'S name or other identifying marks or
property without the prior written consent of the
COUNTY'S Purchasing Department,
10. Indemnification
VENDOR shall indemnify and hold harmless the
COUNTY from any and all claims, including
claims of negligence, costs and expenses,
6/23/2015 16.F.5.
including but not limited to attorneys' fees, arising
from, caused by or related to the injury or death
of any person (including but not limited to
employees and agents of VENDOR in the
performance of their duties or otherwise), or
damage to property (including property of the
COUNTY or other persons), which arise out of or
are incident to the goods and /or services to be
provided hereunder.
11. Warranty of Non - Infringement
VENDOR represents and warrants that all goods
sold or services performed under this Purchase
Order are: a) in compliance with applicable laws;
b) do not infringe any patent, trademark,
copyright or trade secret; and c) do not constitute
unfair competition.
VENDOR shall indemnify and hold harmless the
COUNTY from and against any and all claims,
including claims of negligence, costs and
expense, including but not limited to attorneys'
fees, which arise from any claim, suit or
proceeding alleging that the COUNTY'S use of
the goods and /or services provided under this
Purchase Order are inconsistent with VENDOR'S
representations and warranties in section 11 (a),
If any claim which arises from VENDOR'S breach
of section 11 (a) has occurred, or is likely to
occur, VENDOR may, at the COUNTY'S option,
procure for the COUNTY the right to continue
using the goods or services, or replace or modify
the goods or services so that they become
non - infringing, (without any material degradation
in performance, quality, functionality or additional
cost to the COUNTY).
12. Insurance Requirements
The VENDOR, at its sole expense, shall provide
commercial insurance of such type and with such
terms and limits as may be reasonably
associated with the Purchase Order. Providing
and maintaining adequate insurance coverage is
a material obligation of the VENDOR. All
insurance policies shall be executed through
insurers authorized or eligible to write policies in
the State of Florida.
13. Compliance with Laws
In fulfilling the terms of this Purchase Order,
VENDOR agrees that it will comply with all
federal, state, and local laws, rules, codes, and
ordinances that are applicable to the conduct of
its business. By way of non - exhaustive example,
this shall include the American with Disabilities
Act and all prohibitions against discrimination on
the basis of race, religion, sex creed, national
origin, handicap, marital status, or veterans'
status. Further, VENDOR acknowledges and
RFQ 15 -6434 Destination Mgt System packet Page -2395- � y
04152015
without exception or stipulation shall be fully
responsible for complying with the provisions of
the Immigration Reform and Control Act of 1986
as located at 8 U.S.C. 1324, et seq. and
regulations relating thereto, as either may be
amended. Failure by the awarded firm(s) to
comply with the laws referenced herein shall
constitute a breach of the award agreement and
the County shall have the discretion to
unilaterally terminate said agreement
immediately. Any breach of this provision may
be regarded by the COUNTY as a material and
substantial breach of the contract arising from
this Purchase Order.
14, Force Majeure
Neither the COUNTY nor VENDOR shall be
responsible for any delay or failure in
performance resulting from any cause beyond
their control, including, but without limitation to
war, strikes, civil disturbances and acts of nature.
When VENDOR has knowledge of any actual or
potential force majeure or other conditions which
will delay or threatens to delay timely
performance of this Purchase Order, VENDOR
shall immediately give notice thereof, including all
relevant information with respects to what steps
VENDOR is taking to complete delivery of the
goods and/or services to the COUNTY.
15. Assignment
VENDOR may not assign this Purchase Order,
nor any money due or to become due without the
prior written consent of the COUNTY. Any
assignment made without such consent shall be
deemed void.
16. Taxes
Goods and services procured subject to this
Purchase Order are exempt from Florida sales
and use tax on real property, transient rental
property rented, tangible personal purchased or
rented, or services purchased (Florida Statutes,
Chapter 212), and from federal excise tax.
17. Annual Appropriations
The COUNTY'S performance and obligation to
pay under this Purchase Order shall be
contingent upon an annual appropriation of
funds.
18. Termination
This Purchase Order may be terminated at any
time by the COUNTY upon 30 days prior written
notice to the VENDOR. This Purchase Order
may be terminated immediately by the COUNTY
for breach by VENDOR of the terms and
conditions of this Purchase Order, provided that
COUNTY has provided VENDOR with notice of
6/23/2015 16.F.5.
such breach and VENDOR has failed to cure
within 10 days of receipt of such notice.
19. General
a) This Purchase Order shall be governed by
the laws of the State of Florida. The venue
for any action brought to specifically enforce
any of the terms and conditions of this
Purchase Order shall be the Twentieth
Judicial Circuit in and for Collier County,
Florida
b) Failure of the COUNTY to act immediately in
response to a breach of this Purchase Order
by VENDOR shall not constitute a waiver of
breach. Waiver of the COUNTY by any
default by VENDOR hereunder shall not be
deemed a waiver of any subsequent default
by VENDOR.
c) All notices under this Purchase Order shall
be sent to the respective addresses on the
face page by certified mail, return receipt
requested, by overnight courier service, or by
personal delivery and will be deemed
effective upon receipt. Postage, delivery and
other charges shall be paid by the sender. A
party may change its address for notice by
written notice complying with the
requirements of this section.
d) The Vendor agrees to reimbursement of any
travel expenses that may be associated with
this Purchase Order in accordance with
Florida Statute Chapter 112.061, Per Diem
and Travel Expenses for Public Officers,
employees and authorized persons.
e) In the event of any conflict between or
among the terms of any Contract Documents
related to this Purchase Order, the terms of
the Contract Documents shall take
precedence over the terms of the Purchase
Order. To the extent any terms and /or
conditions of this Purchase Order duplicate
or overlap the Terms and Conditions of the
Contract Documents, the provisions of the
Terms and /or Conditions that are most
favorable to the County and/or provide the
greatest protection to the County shall
govern,
RFQ 156434 Destination Mgt System Packet Page -2396-
10a>J
10
04152015
6/23/2015 16.F.5.
C tier Corix�y
Administrative Services Division
Procurement Services
Attachment 1: Vendor Response Form
FROM:
Board of County Commissioners
Collier County Government Center
Naples, Florida 34112
RE: RFQ 15 -6434 Web Based Destination Management System
Dear Commissioners:
The undersigned, as Vendor, hereby declares that the specifications /Scope of Work, and terms and
conditions has been fully examined and the Vendor is fully informed in regard to all conditions pertaining to
the work to be performed. The Vendor further declares that the only persons, company or parties interested
in this RFQ or the Contract to be entered into as principals are named herein; that this RFQ is made without
connection with any other person, company or companies submitting a RFQ; and it is all respects fair and in
good faith, without collusion or fraud.
The Vendor proposes and agrees if this RFQ is accepted, to contract, either by a County issued purchase
order or formal contract, to comply with the requirements in full in accordance with the terms, conditions and
specifications denoted herein, according to the following unit prices:
* * * SEE FOLLOWING PAGES * * *
Any discounts or terms must be shown on the RFQ Response Form. Such discounts, if any, will be
considered and computed in the tabulation of the RFQs. In no instance should terms for less than fifteen
(15) days payment be offered.
Prompt Payment Terms: % Days; Net _ Days
❑ Not interested in submitting a RFQ.
❑ RFQ Response Form is electronic. Please input your prices online.
❑ RFQ Response Form — See Attachment #5 Form
Note: If you choose to respond to this RFQ manually, please submit one (1) ORIGINAL clearly
labeled MASTER and one (1) COPY of your RFQ response pages.
RFQ 15 -6434 Destination Mgt System
Packet Page -2397-
ED 11
04152015
6/23/2015 16.F.5.
IN WITNESS WHEREOF, WE have hereunto , subscribed our names on this day of
, 20 in the County of , in the State of
Firm's Complete Legal Name
Address
City, State, Zip
Florida Certificate of Authority
Document Number
(www.sunbiz. orglsearch.html)
Federal Tax Identification
Number
CCR # or CAGE Code
Telephone Number
FAX Number
Signature / Title
Type Name of Signature
Date
Additional Contact Information
Send Payments To: (REQUIRED ONLY if different from above)
Firm's Complete Legal Name
Address
City, State, Zip
Contact Name
Telephone Number
FAX Number
Email Address
RFQ 15 -6434 Destination Mgt System
Packet Page -2398-
CA
12
04152015
6/23/2015 16.F.5.
COWr co,�y
Adminmtzbve Servioss Department
Procurement Servioas Division
Attachment 2: Affidavit for Claiming Status as a Local Business
Solicitation: RFQ 15 -6434 Web Based Destination Management System
(Check appropriate boxes below and complete the form in its entirety.)
State of Florida (Select County if Vendor Is described as a Local Business
❑ Collier County
❑ Lee County
Vendor affirms that it is a local business as defined by the Purchasing Policy of the Collier County Board of County
Commissioners and the Regulations Thereto. As defined in the Collier County Purchasing Policy:
Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector for at
least one year prior to bid or proposal submission to do business within Collier County, and that identifies the business
with a permanent physical business address located within the limits of Collier County from which the vendor's staff
operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that
receives mail, or a non - permanent structure such as a construction trailer, storage shed, or other non - permanent
structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor
shall not be considered a "local business" unless it contributes to the economic development and well -being of Collier
County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of
employment opportunities, support and increase to the County's tax base, and residency of employees and principals of
the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of
submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who
misrepresents the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege
to claim Local Preference status for a period of up to one year.
Year Business Established in []Collier County or ❑ Lee County:
Number of Employees (Including Owner(s) or Corporate Officers):
Number of Employees Living in ❑ Collier County or ❑ Lee (Including Owner(s) or Corporate Officers):
If requested by the County, vendor will be required to provide documentation substantiating the information given in this
affidavit. Failure to do so will result in vendor's submission being deemed not applicable.
Vendor Name:
Collier or Lee County Address:
Date:
Signature: Title:
STATE OF FLORIDA: ❑ COLLIER COUNTY ❑ LEE COUNTY
Sworn to and Subscribed Before Me, a Notary Public, for the above State and County, on this _ Day of , 20_.
Notary Public
My Commission Expires:
(AFFIX OFFICIAL SEAL)
CA
RFQ 15 -6434 Destination Mgt System .
13
04152015
Packet Page -2399-
6/23/2015 16.F.5.
colter COumy
Adminm ative Services Department
Procurement Services Omsion
Attachment 3: Vendor Substitute W – 9
In accordance with the Internal Revenue Service regulations, Collier County is required to collect the following
information for tax reporting purposes from individuals and companies who do business with the County (including
social security numbers if used by the individual or company for tax reporting purposes). Florida Statute
119.071(5) require that the county notify you in writing of the reason for collecting this information, which will be
used for no other purpose than herein stated. Please complete all information that applies to your business and
return with your quote or proposal.
1. General Information (provide all information)
Taxpayer Name
(as shown on income tax return)
Business Name
(if different from taxpayer name)
Address -
State
Telephone FAX
Order Information
Address
City State
FAX
Email
City
Zip
Email
Remit / Payment Information
Address
Zip City
FAX
Email
2. Company Status (check only one)
State Zip
Individual / Sole Proprietor
_Corporation — Partnership
i
_Tax Exempt (Federal income tax - exempt entity
Limited Liability Company
under Internal Revenue Service guidelines IRC
501 (c) 3)
Enter the tax classification
D = Disregarded Entity, C = Corporation, P = Partnershi
3. Taxpayer Identification Number (for tax reporting purposes only)
Federal Tax Identification Number (TIN)
(Vendors who do not have a TIN, will be required to provide a social security number prior to an award of the contract.)
4. Sign and Date Form
Certification: Under penalties of perjury, I certify that the information shown on this forrn is correct to my knowledge.
Signature Date
Title Phone Number
RFQ 15 -6434 Destination Mgt System
Packet Page -2400-
e 14
04152015
6/23/2015 16.F.5.
COP County
Administrative Services Department
Prowrement Services Division
Attachment 4: Immigration Affidavit Certification
This Affidavit is required and should be signed, notarized by an authorized principal of the firm and submitted
with formal Invitations to Bid (ITB's) and Request for Proposals (RFP) submittals. Further, Vendors are required
to enroll in the E -Verify program, and provide acceptable evidence of their enrollment, at the time of the
submission of the vendor's /bidder's proposal. Acceptable evidence consists of a copy of the properly completed
E- Verify Company Profile page or a copy of the fully executed E- Verify Memorandum of Understanding for the
company. Failure to include this Affidavit and acceptable evidanca ^,f pnmlllmen+ i., .►.s e 11-9..
Collier County will not intentionally award County contracts to any vendor who knowingly employs unauthorized
alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e)
Section 274A(e) of the Immigration and Nationality Act ( "INA ").
Collier County may consider the employment by any vendor of unauthorized aliens a violation of Section 274A
(e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of
the INA shall be grounds for unilateral termination of the contract by Collier County.
Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986
Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum
of Understanding with E- Verify and to provide proof of enrollment in The Employment Eligibility Verification
System (E- Verify), operated by the Department of Homeland Security in partnership with the Social Security
Administration at the time of submission of the Vendor's / Bidder's proposal.
Company Name
Print Name Title
Signature
State of
County of
Date
The foregoing instrument was signed and acknowledged before me this day of , 20_, by
who has produced as identification.
(Print or Type Name) (Type of Identification and Number)
Notary Public Signature
Printed Name of Notary Public
Notary Commission Number /Expiration
The signee of this Affidavit guarantees, as evidenced by the sworn affidavit required herein, the truth and
accuracy of this affidavit to interrogatories hereinafter made.
RFQ 15 -6434 Destination Mgt System
Packet Page -2401-
�A
15
04152015
COV6r COunty
Administrative services Depamnent
Procurement Services Division
Attachment 5: Quotation Response Form
Form Provided in Separate Fife
6/23/2015 165.5.
L av
16
RFQ 15 -6434 Destination Mgt System Packet Page -2402- 04152015
EXHIBIT "A" VENDOR'S PROPOSAL 6/23/2015 165.5.
CJL County
MwtMw Sen6aes oiufsion
Pro=ement Berm=
f
Attachment 1: Vendor Response Farm
FROM: iDSS J Internet Destination Sales System
Board of County Commissioners
Collier County Government Center
Naples, Florida 34112
RE: RFQ 15-6434 Web Based Destination Management System
Dear Commissioners:
The undersigned, as Vendor, hereby declares that the specifications/Scope of Work, and terms and
conditions has been fully examined and the Vendor is fully Informed in regard to all conditions pertaining to
the work to be performed. The Vendor further declares that the only persons, company or parties interested
in this RFQ or the Contract to be entered into as principals are named herein; that this RFQ is made without
connection with any other person, company or companies submitting a RFQ; and It is all respects fair and in
good faith, without collusion or fraud.
The Vendor proposes and agrees if this RFQ is accepted, to contract, either by a County issued purchase
order or formal contract, to comply with the requirements in full in accordance with the terms, conditions and
specifications denoted herein, according to the following unit prices:
* * * SEE FOLLOWING PAGES * * *
Any discounts or terms must be shown on the RFQ Response Form. Such discounts, if any, will be
considered and computed in the tabulation of the RFQs. in no instance should terms for less than fifteen
(15) days payment be offered.
Prompt Payment Terms: % Days; Net _ Days
❑ Not interested in submitting a RFQ.
® RFQ Response Form is electronic. Please input your prices online.
❑ RFQ Response Form — See Attachment #5 Form
Note: If you choose to respond to this RFQ manually, please submit one (1) ORIGINAL clearly
labeled MASTER and one (1) COPY of your RFO response pages.
AFQ 15 -6434 Destlnatfon Mgt System
Packet Page -2403-
11
04152015
6/23/2015 16. F.5.
IN WITNESS WHEREOF, WE have hereunto subscribed our names on this 20th day of April, 2015 in
the County of Hennepin, in the State of Minnesota.
Firm's Complete Legal Name iDSS Global, LLC
Address 250 Marquette Avenue South, Suite 1330
City, State, Zip Minneapolis. MN 55401
Florida Certificate of Authority
Document Number
(www.sunbizoralsearch.htm�
Federal Tax Identification
Number
CCR # or CAGE Code
61- 1744160
Telephone Number 612 - 767 -7800
FAX Number 612- 767 -7821
Signature / Tltley -- Presidant
Type Name of Signature Mark P. Lynch
Date f 1 LS--
Additional Contact Information
Send Payments To: (REQUIRED ONLY if different from above)
Firm's Complete Legal Name 1DSS Global, LLC
Address 2509 N Campbell, # 23
City, State, Zip _Tucson. AZ 85719
Contact Name _Linda Moore, Business Manager
Telephone Number 800 -274 -8774
FAX Number 800- 274 -8775
Email Address Linda. moore0temoest.im
12
FFQ 15 -6434 Destination Mgt System
04162015
Packet Page -2404-
6/23/2015 16.F.5.
Goer Commy
Admit serer Department
Pmcaenvft se> Wdon
Attachment 2: Affidavit for Claiming Status as a Local Business
Solicitation RFQ 15 -6434 Web Based Destination Management System
(Check appropriate boxes below and complete the form in its entirety.)
State of Florida (Select County if Vendor is described as a Local Business
❑ Collier County
❑ Lee County
Vendor affirms that it is a local business as defined by the Purchasing Policy of the Collier County Board of County
Commissioners and the Regulations Thereto. As defined in the Collier County Purchasing Policy:
Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector for at
least one year prior to bid or proposal submission to do business within Collier County, and that identifies the business
with a permanent physical business address located within the limits of Collier County from which the vendor's staff
operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that
receives mail, or a non - permanent structure such as a construction trailer, storage shed, or other non - permanent
structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor
shall not be considered a "local business" unless it contributes to the economic development and well -being of Collier
County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of
employment opportunities, support and increase to the County's tax base, and residency of employees and principals of
the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of
submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who
misrepresents. the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege
to claim Local Preference status for a period of up to one year.
Year Business Established in ❑Collier County or ❑ Lee County:
Number of Employees (including Owners) or Corporate Officers):18
Number of Employees Living in ❑ Collier County or ❑ Lee (Including owner(s) or Corporate Officers): 0
If requested by the County, vendor will be required to provide documentation substantiating the information given in this
affidavit. Failure to do so will result in vendor's submission being deemed not applicable.
Vendor Name: iDSS Date: 4/20/2015
Collier or Lee County Address:
Signature �_t "Y Title: President
STATE OF FLORIDA: ❑ COLLIER COUNTY ❑ LEE COUNTY
Sworn to and Subscribed Before Me, a Notary Public, for the above State and County, on this 20th Day of April, 2o15.
c
Notary Public
My mission Expires —
(A 4QIGI♦ OLSON
Notary Public
Minnesota
MA Comm. Ex p, Jan. 81, 2017
RFQ 15 -6434 Destination 13
Mgt System
0`1152015
Packet Page -2405-
6/23/2015 16.F.5.
Corer t�ounty
Adntiri 5eivioes Departrrterrt
Pl=mw ent Swwas DMsion
Attachment 3: Vendor Substitute W - 9
In accordance with the Internal Revenue Service regulations, Collier County is required to collect the following
information for tax reporting purposes from individuals and companies who do business with the County (including
social security numbers if used by the individual or company for tax reporting purposes). Florida Statute
119.071(5) require that the county notify you in writing of the reason for collecting this information, which will be
used for no other purpose than herein slated. Please complete all information that applies to your business and
return with your quote or proposal
1. General Information (provide all information)
Taxpayer Name IDSS Global, LLC
(as shown on income tax tetum)
Business Name IDSS
(If different from taxpayer name)
Address 250 Mlamuette Avenue South, S4ite 1330 City Minneapolis
State MN Zip 55401
Telephone 612 -767 -7800 1 FAX _612 -767 -7821 Email miynch9Q8S.com
Order Information
Address
City State Zip
FAX
Email
2. Company Status (check only one)
Remit / Payment Information
Address 2509 N Campbell #23
City Tucson Stale Arizona Ztp 85719
FAX
Email t.inda.Moore @tempest.im
,Individual / Sole Proprietor _Corporation Partnership
Tax Exempt (Federal income tax - exempt entity )( Umited Liability Company
under Internal Revenue Service guidelines IRC
501 (c) 3) j Enter the tax classification
(D = 0isret2211ded PAW, C - Corporation P = Partnership)
S, Taxpayer Identification Number (for tax reporting purposes only)
Federal Tax Identification Number (TIN) 61- 1744160
(Vendors who do not have a TIN, will be required to provide a social securfty number prior to an award of the contract.)
4. Sign and Date Form
Certification: Under penalties of perjury, I certify that the Information shown on this form is correct to my knowledge.
Signature:
Date 4/20/2015
Tide President
Phone Number 612 -767 -7822
RFQ 15 -6434 Destination Mgt System
Packet Page -2406-
14
04152015
V
6/23/2015 16.F.5.
eve swices
Prmumnvw
Attachment 4: Immigration Affidavit Certification
This Affidavit is required and should be signed,, rmtarized by an authorized principal of the firm and submitted
with formal Invitations to Bid (ITB's) and Request for Proposals (RFP) submittals. f=urther, Vendors are required
to enroll in the E- Verify program, and provide acceptable evidence of their enrolment, at the time of the
submission of the vendor's/bidder's proposal. Acceptable evidence consists of a copy of the property completed
E- Verify Company Profile page or a copy of the fully executed E- Verify Memorandum of Understanding far the
company. Failure to include this Affidavit and acceptable evidence of enrollment in the E Verify
Program.- may deem the Vendor/ Bidder's proposal as nonresponsive
Copier County will not intentionally award County contracts to any vendor who knowingly employs unauthorized
alien workers, constituting a violation of the employment provision contained in 8 U.S.G. Section 1324 a(s)
Section 274A(e) of the Immigration and Nationality Act ("INA').
Collier County may consider the employment by any vendor of unauthorized aliens a violation of Section 274A
(e) of the INA. Such Violation by the recipient of the Employment Provisions contained In Section 274A (e) of
the iNA shall be grounds for unilateral termination of the contract by Collier County.
Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986
Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum
of Understanding with E- Verify and to provide prof of enrollment In The Employment Eligibility Verification
System (E- Verify), operated by the Department of Homeland Security in partnership with the Social Security
Administration at the time of submission of the Vendor's / Bidder's proposal.
Company Name iDSS
Print Name Mark P. Lynch Title President
Signature f— –F V /% Date 4I2o/2o15
State of Minnesota
County of Hennepin
The foregoing instrument was signed and acknowledged before me this 20 day of April, 2015, by
_M Lynch who has produced MN DL # R748169965219 as identification.
(Print or T e N e) (Type of Identification and Number)
C
*ta ub lic Signature lvia L Olson �. MI a iota
Printed Name pi I g_ J* g Via, 17
Notary Commission NumbedExpiration
The signee of this Affidavit guarantees, as evidenced by the sworn affidavit required herein, the truth and
accuracy of this affidavit to interrogatories hereinafter made.
RFQ 15.6434 DeaGnation Mgt System 15
d,
04152015 t�
Packet Page -2407-
6/23/2015 16. F.5.
i
C i W COUMY
eve Sw=w Depwimwt
Prmrement Services Dwlsion
Attachment 4: Immigration Affidavit Certification
rVlolew
evwy_F�.Frl.rtrrr.a.^yrlea.
Verify,
tom;
&1ijilcryniEnd E it ibiliiy Verititaltinu
AFnoeder Hekoem
AAHHM193
f 18/�WA -11f4 M14 Lo90W
KOING
Company information
Lly Ca:2 ^>
+�
Carepmy Namt=
RM OYsbe1 LLC
V l Edlt
Sean:lf Case
..
? Coa1pb1Y ID Nanber.
892W9
t =yw:�a
1 DohV8ssimssAs(pBA)
Ed8Pro6e
Name:
chwwPosomid
Charge aeas4y Quebuns
`i` D4N611arnber
t
lty C. �u�/
y,.�
{ t- ��la1Clt l.CCalLNI:
AAaning AMFeas:
Edt COMssy ROB
' Addram 1.
480 M-Wpwl . SoWh S.N.
Address 1: 25M N QwgAm8 ill
Add beta Usa
Ime
%M fdsbp ante
i Aoldrees 2
Addmu 2:
Clew ConparyAmont
i Ckjr.
Gb: TUMM
rte;- fi;cars
' $
AUMN.
ame: AZ
Viiew.R"dm
Zip Cod,-
aa401
Mp Cade: 88719
Cormly.
HaQQ7IN
My F?mcurc.0
Vises Esswftw f4sounm
Take Tub w
loft Mfor adon:
i
Yxw user Nawi
i Employer klandhoubonWLw*er :81 174 4 1 8 9
Shre Flu
i Total Number of Employees:
9 i 9
GaudFh
PareMOryanbadoo:
TempesLIM
i Admintstralar
i
6011 DesiQflallilm
i
i
EmployerCaMOorr
fJsmefObsecMSporfesapltq/
to
RFQ 15 -6434 Destination Mgt System
Packet Page -2408-
16
04152015
C�oZ[x� Cauiwnty
A&*MmM selydon Daparisnera
ProauenlwrtSwvjws DMWw
Attachments: Quotation Response Form
COLLIER COUNTY I NAPLES, MARCO ISLAND 8. EVERGLADES CVB
DESTINATION MANAGEMENT SYSTEM PAGE-10F)
PREPARED BY: Mark Lynch - Prosidont JOSS
Fee Schedule For Destination Management System
Reference the tables below fm a breakdown of Hosts associated with the project.
ACTIVATIDW IMPLIMEN TATIO N
340D.00
ACTIVATION FEE
f $00.00
DATAMIGRATION
I $00.00
— ON.SITETRAINING _— -__ -T- —
$00.00
- - --
IMPLEMENTATFON TOTAL
I ;00A0
MONTHLY SUBSCRtPT10NS
DEST94ATION MANAGE LENT SYSTEM (UP TO S USERS)
340D.00
PARTNER INTERFACE IXTRANETL EAO DISTRIBUTION aRESPONSE i
5100.00
TOTAL MON THLY SUBSCRIPTIONS
3500A0
0PTIONAL FEATURES f BERVICES i
_ ......... ... _._._.._
.
CONSULTING / WORK WITH STAFF ON PROCESS AND BEST PRACTICES
$125A0 PER
HOUR
ON LINE / TELEPHONE TRAIN ING (NEW WIRES. REFRESHER,ADVANCEO)
$125.00 PER
HOUR
CUSTOM REPORTING
S125.00 PER
noun
DATA UPDAT25_ I
$125.80 PER
- -- 11
--^ -
HOUR
—_ Y
CUSTOM DEVELOPMENT T
i
-
a12S,00 PER
HOUR
TOTAL 3UBSCRI•TION MONTHLY COST
$500.60
IDES
250 Marquette Avenue South *1330 *Ainneapolis, M N 55601
Office: 612- 767 -7800 Fax. 02- 767 -7821
US Patent- 8,SGQ35S Australian Patent 2,005,214,960 idRfViIdOSIIkQCgR SatiUrySlAtt
� -1 v W -vYaf+ umurldtfull WIg1 .SySLL'1T1
Packet Page -2409-
6/23/2015 161.5.
— a 17
04152015
U
6/23/2015 16.F.5.
Packet Page -2410-
Exhibit I: Scope of Work, Specifications and Response Format
Background
6/23/2015 16.F.5.
The Naples, Marco Island, Everglades Convention & Visitors Bureau (CVB), a division of Collier
County Florida Government, is interested in identifying and contracting with a company that can
provide a web based Destination Management System (DMS) for our various databases. The
services desired are outlined in the scope below. A separate contractual relationship will be
established with the successful bidder on behalf of the CVB through the Collier County Purchasing
Department.
Services Required:
The Tourism Division is looking for a web based software solution to manage a wide variety of
databases including global, regional and local tourism industry contacts, meeting planners, tour
operators, travel agents film and other media producers, etc. Please indicate by circling Yes or No for
each attribute listed below for your firm's proposed software management package. Include in quote
form a web rink for your electronic brochure. In order to qualify, the Quoter must meet or exceed a
80% score (20 out of 25 options). Once meeting the minimum system requirements, the lowest,
responsive and responsible bidder based on. pricing will be awarded the contract.
Yes >' N A comprehensive Sales and Customer Relationship Management (CRM) program
tailored to Destination Marketing Organizations (DMO) users.
[`Yes ,f N Access to data on a 24 hour 7 day a week basis with password protection for an
unlimited number of staff or tourism industry partners or work stations. On line Help
Section on software owners' website for all aspects of the system
Yes..r N Full time technical support via telephone or intemet
A Yes :' N Conversion of all existing data from current CRM system.
5[Yes';7 N Training for CVB staff and tourism industry partners on the use of the system must be
a part of the initial set up of the software system. Periodic updates of training will be at
no additional charge other than pre - approved travel expenses. Travel expenses will be
paid in accordance with Section 112.061, Florida Statutes.
[:Yes'' N CVB data hosted on a fully redundant infrastructure located in an off -site data center.
![ Yes;' No System upgrades, modifications, improvements and enhancements and related
training on those changes at no additional charge to the CVB as a current subscriber.
Yes 7-N-61 All data provided to the owner of the software will remain the property of the CVB.
RFQ 15.6434 Destination Mgt System 3
P
04152015 G
Packet Page -2411-
6/23/2015 16. F.5.
9[iYes - Set up of initial database and migration from current system will be on a Flat one time
charge.
10'Yes<' N Annual subscription fees will be billed monthly.. No prepaid or up front expenses are
allowable.
11 jYes _-'-N-- Ability for the CVB to choose only the modules needed and not pay for those that are
not used. At present those services that the CVB is utilizing include:
1. Convention Sales
2. Industry Partner Management
3. Sports Sales
4. Site Inspections
5. Familiarization Trips and Site Review itineraries
6. Press Trips
7. Trade Shows
8. invoicing
9. Query and other reports
10. Media Relations
11. Integration with Destination Marketing Association Intl. (DMAI) impact
calculator and other measurement tools and metrics.
'12 Yes No Ability to interface the CRM with the database maintained by the CVB's website
provider through an API or other interface means.
'13 IN —es,, ' No Ability for our hotel partners to access the system (password protected) to download
meeting planner Requests for Proposals (RFP's) and to report through the system the
results of that RFP.
'i4.Yes N Ability to automatically prompt hotel partners on lead opportunities and lead updates.
15. Yes, Id Ability to prompt CVB staff to daily follow up tasks
16. 7N-Ki Full range of reports and queries on all aspects of the database system available to
CVB staff at any time with the ability to customize the reports to the needs of the CVB.
These reports should include Pending, Definite and Lost business.
17. `Yes ? Na Ability to measure the Return on Investment (Rol) on any RFP including CVB and
partner dollars invested in soliciting the group business.
18 :Yes N Ability to download any portion of the database in several formats including Microsoft j
Excel and Word.
19 `;Yes' N Periodic audit of the CVB total database to Indicate areas of concern that need
additional follow up.
4 GA
RFQ 15 -6434 Destination Mgt System
04152015
Packet Page -2412-
6/23/2015 16. F. 5.
20' Yes_' N A special merge capability to detect duplicate accounts that may have been entered in
error
Li N;s_ ' N System interface with Microsoft Outlook for ease of handling of a -malls and posting to
data record of all communications for that contact or prospect.
'.Yes' N Integration with external e-mail providers such as Exact Target and Constant Contact
Y ®s c N: unlimited number of addresses in bulk e-mail distribution from the system, or interface
with external distribution system if "spam" issues are of concern.
44. =Yes r Nc Capability to track and manage expenses associated with soliciting new business to
the destination
Yes Na Easy to use internal database search capability with intuitive "wild card" options.
Term of Contract
The contract term, if an award is made is intended to be for the initial term will be for two (2) years
with two one (1) year renewals at the sole discretion of the County. The agreement will be in the form
of a standard Caller County contract.
Prices shall remain firm for the initial term of this contract. Requests for consideration of a price
adjustment must be made on the contract anniversary date, in writing, to the Procurement Director.
Price adjustments are dependent upon the consumer price Index (CPI) over the past twelve (12)
months, budget availability and Project Manager approval.
Surcharges will not be accepted in conjunction with this contract, and such charges should be
incorporated into the pricing structure.
Award Criteria
Collier County reserves the right to select one, or more than one suppliers, however, It is the intent to
award to the lowest, qualified and responsive quoter. This solicitation will be awarded based on
meeting qualifications/requirements; and then based on the lowest total of the following services on
Attachment 5 Vendor Response form. Further consideration may include but not be limited to,
references, completeness of bid response and past performances on other County bids/projects.
Projected Timetable
Event
pate
Issue Solicitation Notice
419/15
Last Date for Receipt of Written Questions
4121h5
Solicitation Deadline Date and Time
4/28/15
Antici ated Evaluation of Submittals
Week of May 4th
RFO 15 -6434 Destination Mgt system
Packet Page -2413-
5 a
04152015
m
U
N
C
01
E
tt °'
M M
C
LA
L
Tq
Cr
U
-o
rn
m
im
a
J,
tf
m
'� •L
� Cn
Y c
U- N
� m
2 &i
d C
19 0 0 0 0 00 O
Ln o
o
L
H C
O
w = = = z` I `3 "J
tN r•i V -I s-i . i '-( e-! .--i
Cr
� *J
ti
u
4A
LU
O
'w
,1
d
C
W
O
Q
O
Y
i
Vf OA
a
m
� y
>
m
L =
O
� O
� (E
L �
W `
0 L O
E
D
m „s E
O
E a LL
m O V to
Q � a
m (' a H
4A 'w +v
V) C 71 C
O 0
V C 0- V
+° > w u°
Packet Page -2414-
6/23/2015 165 .5.
0
•a
� m
� L
i •O
� U
( C
Qi
C1D
LM
C i
th
M
F-
n� 41
y
�
tv
a
m �i
a
c
o ''
7
L
Q emu
G
U
CL
C
n. u-
•a
�
EL
CD
v 'L7 O
•�N
0
'n
-fl
E
�''if e�-1
V) w rl
X
61
C
iA
a) Cr
A
?
N
:3
.2
+'
2
s
aD
C
E
C "r VS
X
p 0
Z,
T
N
E�+S
q d
d
u-
o'0
o=
a
v
o
•L
c
p y
>
0
�
N
N h
m
C _
a
c.�
E
y Y
0 0
tw
o
u
u
d
N 2
0
y-0 E
Cr
0 O
u
Q
a
no
e-i
N M
-qr
in tO
f', 00
iF
'w
,1
d
C
W
O
Q
O
Y
i
Vf OA
a
m
� y
>
m
L =
O
� O
� (E
L �
W `
0 L O
E
D
m „s E
O
E a LL
m O V to
Q � a
m (' a H
4A 'w +v
V) C 71 C
O 0
V C 0- V
+° > w u°
Packet Page -2414-
6/23/2015 165 .5.
0