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Agenda 06/27/2017 Item #16A 606/27/2017 EXECUTIVE SUMMARY Recommendation to waive formal competition and authorize the continued use of Cartegraph products as a sole source for the work management system software licenses and annual maintenance; upgrade and enhance the current Cartegraph capabilities in a hosted environment and approve the necessary professional support services with Cartegraph Systems, Inc. (17-7160); and to continue the Growth Management Department’s enterprise asset management strategic vision in alignment with Agency goals. OBJECTIVE: To continue to utilize, upgrade, and expand the existing work and asset management system, which provides a work order and asset management system for stormwater, signs, signals, lighting, signal controllers, bus stops, bridges, sidewalks, roads, landscaping and other assets related to County roadways and transportation for more cost-effective management of the infrastructure. CONSIDERATIONS: In 2007, the Growth Management Department (GMD) selected Cartegraph as its work order and asset management system. At the time, Cartegraph's transportation centric software was deemed a good fit for the asset types maintained by the Growth Management Department. The purchase of Cartegraph was authorized with the understanding that Growth Management would ultimately develop and enhance its asset management and Capital Improvement Plan (CIP) generation capabilities in the line with the agency's strategic vision. The Board of County Commissioners (BCC) authorized the continued use of this vendor for the work management system within GMD at regular meetings on November 8, 2011 (16A19) and June 23, 2015 (16A19). Cartegraph is currently used by the Traffic Operations, Road Maintenance, Right-of-Way Acquisition and Public Transit & Neighborhood Enhancement (PTNE) Divisions. The application also serves as an operation management system to manage work requests, work orders, labor, equipment, material and inventory. Its ability to allow supervisors to create, assign, and track tasks to field workers helps in managing constituent complaints effectively by ensuring work is completed efficiently and timely. Staff also uses Cartegraph to update and maintain the asset inventory and condition ratings and to associate work orders to assets. Cartegraph is fully integrated with ESRI's Geographic Information System (GIS), the county's mapping software. This gives the ability to view the assets and perform geospatial and statistical analyses. Data collected and maintained through Cartegraph can be transitioned and migrated to any asset management software application that has an ESRI GIS component. The current work management system's ability to track the frequency and cost of asset maintenance aids in the effort to meet the public’s expectations, avoid duplication of efforts, and ensure the safety and welfare of the general public. The current use of Cartegraph within GMD is consistent with the enterprise goal of combining and coordinating asset management data into more structured and useable formats. Through a phased upgrade schedule managed jointly by staff and Cartegraph resources, the current application will be upgraded to the latest version, enhanced with the additional features, installed, configured and tested in a cloud environment. The enhanced capabilities will include: Enhanced asset condition assessment and preventive maintenance tools. Advancements in standard inventory and materials management functionality. Scenario Builder functionality for planning, predictive analyses modules, future asset performance projection to support CIP and optimize maintenance activities, resources, and budget. Migration from on premise to a secure, hosted cloud environment that meets county SLA's 16.A.6 Packet Pg. 602 06/27/2017 and data security and ownership. Cartegraph will manage databases, future upgrades, and maintenance; this structure will provide a reduction in both IT costs and long-term capital infrastructure replacement and maintenance. Field capabilities to allow for faster response time and increased field productivity including offline capabilities for areas with limited wifi connection. The professional services provided directly by Cartegraph include a detailed scope of work with scheduled tasks to ensure successful and timely system upgrade and configuration, data migration, cloud hosting configuration, and end-user training. It is in the County’s best interest to have Cartegraph working directly with staff throughout this process due to the business-critical nature of the work order system and integrity of county asset data. The Procurement Director certifies that it is in the County’s best interest to waive competition and declare the Cartegraph products, and associated services, listed above as sole source and to waive competition for a period of five (5) years, based on the necessity to maintain existing warranties and licenses or to maintain compatibility with existing Collier County systems. Formal competition may be waived by the Board of County Commissioners pursuant to Section 8, subsection 9, and Section 11, subsection 10, of the Procurement Ordinance, if it is determined to be in the best interest of the County. Staff is requesting that the Board waive formal competition and declare Cartegraph as a sole source provider for its asset management system software, maintenance, products, licenses, and services for five (5) years. The annual subscription maintenance cost in an amount of not-to-exceed $124,533 the first year and $116,000 annually the subsequent four years and shall be paid in advance pursuant to Fla. Stat. §28.235. FISCAL IMPACT: Funds for these services and fees are available within each using divisions’ approved budget. The annual renewal subscription maintenance cost is estimated not to exceed $124,533 the first year and $116,000 the subsequent four years and is fixed for a five-year period, which generates more favorable pricing than a three-year maintenance agreement. One-time professional services from Cartegraph Systems, Inc. required to support the enhancements, upgrades, and training is estimated not to exceed $115,900. GROWTH MANAGEMENT IMPACT: There is no Growth Management Impact resulting from this action. LEGAL CONSIDERATIONS: This item is approved as to form and legality, and requires majority vote for Board approval. -SRT RECOMMENDATION: To waive formal competition and authorize continued use of Cartegraph as a sole source vendor for the Growth Management Department’s work order and asset management system software license, annual maintenance, system upgrade, enhancements and related professional servi ces necessary for a successful cloud-hosted upgrade, and execute the attached Master Agreement and Purchase Agreements. Prepared by: Samer Slaiby, Senior Operations Analyst, Growth Management Department ATTACHMENT(S) 1. GMD_CartegraphOMS_SoleSourceLetterFINAL (PDF) 2. GMD_OMSAmazoncloudSLAFINAL (PDF) 3. Waiver Request 147 - Cartegraph1 (PDF) 16.A.6 Packet Pg. 603 06/27/2017 4. Collier County FL_OMS Upgrade Proposal_051017 (PDF) 5. 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (PDF) 6. 17-7160 PA520 Cartegraph Purch Agreement2_VendSignFinal06122017 (PDF) 7. 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (PDF) 16.A.6 Packet Pg. 604 06/27/2017 COLLIER COUNTY Board of County Commissioners Item Number: 16.A.6 Doc ID: 3202 Item Summary: Recommendation to waive formal competition and authorize the continued use of Cartegraph products as a sole source for the work management system software licenses and annual maintenance; upgrade and enhance the current Cartegraph capabilities in a hosted environment and approve the necessary professional support services with Cartegraph Systems, Inc. (17-7160); and to continue the Growth Management Department’s enterprise asset management strategic vision in alignment with Agency goals. Meeting Date: 06/27/2017 Prepared by: Title: Operations Analyst – Growth Management Department Name: Jecika Cook 05/11/2017 5:05 PM Submitted by: Title: Department Head- Growth Management Dept – Growth Management Department Name: David Wilkison 05/11/2017 5:05 PM Approved By: Review: Growth Management Department Diane Lynch Level 1 Division Reviewer Completed 06/02/2017 9:53 AM Growth Management Department Gene Shue Additional Reviewer Completed 06/02/2017 10:40 AM Procurement Services Ted Coyman Additional Reviewer Completed 06/02/2017 5:04 PM Transportation Engineering Jay Ahmad Additional Reviewer Completed 06/05/2017 7:08 AM Road Maintenance Travis Gossard Additional Reviewer Completed 06/05/2017 7:54 AM Growth Management Department Anthony Khawaja Additional Reviewer Completed 06/05/2017 8:25 AM Information Technology Mike Berrios Additional Reviewer Completed 06/05/2017 9:09 AM Growth Management Department Samer Slaiby Additional Reviewer Completed 06/05/2017 9:28 AM Growth Management Operations Support Allison Kearns Additional Reviewer Completed 06/05/2017 9:46 AM Procurement Services Swainson Hall Additional Reviewer Completed 06/05/2017 9:56 AM Procurement Services Bendisa Marku Level 1 Purchasing Gatekeeper Skipped 06/05/2017 10:31 AM Growth Management Department James French Additional Reviewer Completed 06/05/2017 2:07 PM County Attorney's Office Scott Teach Level 2 Attorney Review Completed 06/05/2017 3:16 PM Office of Management and Budget Valerie Fleming Level 3 OMB Gatekeeper Review Completed 06/05/2017 4:58 PM 16.A.6 Packet Pg. 605 06/27/2017 County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 06/06/2017 4:08 PM Budget and Management Office Mark Isackson Additional Reviewer Completed 06/16/2017 9:58 AM County Manager's Office Leo E. Ochs Level 4 County Manager Review Completed 06/19/2017 4:41 PM Board of County Commissioners MaryJo Brock Meeting Pending 06/27/2017 9:00 AM Growth Management Department Jecika Cook Level 2 Division Administrator Skipped 05/11/2017 4:55 PM 16.A.6 Packet Pg. 606 3600 Digital Drive Dubuque, Iowa 52002 800.688.2656 563.556.8120 www.cartegraph.com April 26, 2017 Collier County 2885 South Horseshoe Drive Naples, FL 34114 RE: Sole Source Developer of Cartegraph Software To Whom It May Concern: I wanted to take this opportunity to verify in writing Cartegraph Systems, Inc. of 3600 Digital Drive, Dubuque, Iowa 52003 is the sole source developer of the applications in the Cartegraph Software Suite. Cartegraph Systems, Inc. is the sole company who can provide the Cartegraph Software Suite, which includes Cartegraph OMS Enterprise Platform, Platform by Domain and Platform by Asset. User Pack Subscriptions, OMS Extensions include: Advanced Assets, Advanced Work, Advanced Resources, Advanced Requests, Advanced Users, Offline with Cartegraph for iPad. This software is solely designed and developed by Cartegraph Systems, Inc. These items cannot be purchased from any other source. Implementation Services must be performed exclusively by Cartegraph Systems, Inc. As we strive to assist your organization in increasing efficiency, accountability and transparency, please feel free to contact me at 800-688-2656, extension 3347 or via e-mail at timmccool@cartegraph.com if further information is needed. Sincerely, Tim McCool Director of Sales 16.A.6.a Packet Pg. 607 Attachment: GMD_CartegraphOMS_SoleSourceLetterFINAL (3202 : Cartegraph OMS Upgrade) Advanced service. Advanced technology. Cartegraph utilizes A"> HELP TOPIC Cartegraph Cloud Hosting and Maintenance: Amazon Web Services DATA CENTER Advanced service. Advanced technology. Cartegraph utilizes Amazon Web Services (AWS), the top data center infrastructure in the nation to host its cloud products. It’s designed for high-density cloud computing environments. All data is encrypted and de-duplicated between the user and the data center through multiple distribution paths to ensure reliable, uninterrupted access 24 hours a day, seven days a week, 365 days a year.* AWS operates under a shared security responsibility model, where AWS is responsible for the security of the underlying cloud infrastructure and Cartegraph is responsible for securing workloads deployed in AWS. AWS Compliance Program SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70) SOC 2 SOC 3 Page 1 of 5Cartegraph Cloud Protection and Maintenance Overview | Cartegraph Campus 4/28/2017http://www.cartegraph.com/campus/?mode=help&view=help&tags=protection%20and%2... 16.A.6.b Packet Pg. 608 Attachment: GMD_OMSAmazoncloudSLAFINAL (3202 : Cartegraph OMS Upgrade) FISMA DIACAP FedRAMP DOD CSM Levels 1-5 PCI DSS Level 1 ISO 9001 / ISO 27001 ITAR FIPS 140-2 MTCS Level 3 Physical and Environmental Security Geographically diverse locations able to weather nearly any possible incident Fire detection and suppression equipment to reduce risk Redundant electrical power systems with Uninterruptible Power Supply (UPS) units and generators Climate controlled to maintain constant operating temperature for servers Preventative maintenance performed regularly to maintain the continued operability of equipment Detailed decommissioning for end-of-life storage devices Business Continuity Management Systems designed to tolerate failures with minimal customer impact Data centers built in clusters in various global regions Page 2 of 5Cartegraph Cloud Protection and Maintenance Overview | Cartegraph Campus 4/28/2017http://www.cartegraph.com/campus/?mode=help&view=help&tags=protection%20and%2... 16.A.6.b Packet Pg. 609 Attachment: GMD_OMSAmazoncloudSLAFINAL (3202 : Cartegraph OMS Upgrade) All data centers online and serving customers Network Security Secure network architecture, including firewall and other boundary devices Limited number of strategically placed secure access points to allow for comprehensive monitoring Transmission protection via HTTP or HTTPS using Secure Sockets Layer (SSL), For more information, visit or refer to AWC Cloud Security Amazon Web Services: Overview of Security Processes *Server maintenance is performed at regular intervals during commercially reasonable times. Customers experience limited or no server connectivity while these events occur. DATA PROTECTION Cartegraph follows a meticulous set of protocols and procedures to protect your data at all times. And if your security needs evolve or change, we’ll do whatever is necessary to fully meet them. Firewall and Systems Security We use a diverse series of firewalls to prevent unauthorized access. Those same firewalls ensure secure, fluid connection between authorized users and the Cartegraph Cloud. Backups and Data Recovery If a restore is necessary, Cartegraph recovers your data quickly and efficiently — we go to great lengths to ensure it: Daily backups as virtual full images able to be quickly recovered Data de-duplication reduces daily backup data, optimizing WAN bandwidth Page 3 of 5Cartegraph Cloud Protection and Maintenance Overview | Cartegraph Campus 4/28/2017http://www.cartegraph.com/campus/?mode=help&view=help&tags=protection%20and%2... 16.A.6.b Packet Pg. 610 Attachment: GMD_OMSAmazoncloudSLAFINAL (3202 : Cartegraph OMS Upgrade) System verifies data recoverability and server integrity daily Nightly data encryption and backup Backups and snapshots are retained for 14 days Crisis Management / Disaster Recovery In the event of a disaster or serious issue, our Crisis Management Procedure goes into immediate effect: 24/7/365 Remote Hands for technical support and tactical response. Disk-to-disk replication (eliminates tape shipment and provides encrypted transmissions) The Data Center experts function as an extension of IT One-Step Recoveries Our Process? We quickly assess and identify the issue We dedicate our people and resources to resolving the issue as quickly as possible We provide you regular updates on the progress of the issues until it’s resolved Security Patch Management We make it a priority to safeguard users against problems, threats, and vulnerabilities. By constantly monitoring, testing, and implementing the latest security patches, we’re able to continually improve our cloud and protect your data. Furthermore, we’re compliant with PCI-DSS v2.0, SOX, FEDRAMP HIPAA / HITECH guidelines, are received an annual audit using SSAE-16 SOC I. Page 4 of 5Cartegraph Cloud Protection and Maintenance Overview | Cartegraph Campus 4/28/2017http://www.cartegraph.com/campus/?mode=help&view=help&tags=protection%20and%2... 16.A.6.b Packet Pg. 611 Attachment: GMD_OMSAmazoncloudSLAFINAL (3202 : Cartegraph OMS Upgrade) SYSTEM MAINTENANCE Keeping your system tuned and your data safe. Prior to any scheduled maintenance, we’ll reach out and let you know how long we expect the maintenance to take and which, if any, parts of your hosted solution are affected. And we’ll always do our best to schedule maintenance during times that don’t interfere with your day-to-day operations. Regular Scheduled Maintenance Page 5 of 5Cartegraph Cloud Protection and Maintenance Overview | Cartegraph Campus 4/28/2017http://www.cartegraph.com/campus/?mode=help&view=help&tags=protection%20and%2... 16.A.6.b Packet Pg. 612 Attachment: GMD_OMSAmazoncloudSLAFINAL (3202 : Cartegraph OMS Upgrade) Instructions &RPSOHWHGZDLYHUUHTXHVWVDFFRPSDQLHGE\WKHEXVLQHVVFDVHDQGEDFNXSGRFXPHQWDWLRQPXVWEHVXEPLWWHGWR WKHGLYLVLRQ¶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mergency 'HVFULEHWKHSXEOLFKHDOWKRUVDIHW\LVVXHVWKDWUHTXLUHVWKHLPPHGLDWHSURGXFWRUVHUYLFHLH7KH VXSSO\RIYDFFLQDWLRQZDVFRPSOHWHO\GHSOHWHGZLWKLQKRXUVRIGHOLYHU\WRWKHHPSOR\HHKHDOWKFHQWHUWKHFXUUHQW YHQGRUZLOOQRWUHFHLYHDQRWKHUVKLSPHQWIRUZHHNV Compatibility / Proprietary 2QHRI D .LQGRU 1R 6XEVWLWXWH$YDLODEOH 'HVFULEHWKH UHVHDUFKFRPSOHWHG WR GHWHUPLQHWKDWWKHUHLVRQO\RQHSURGXFWRUVHUYLFHFDSDEOHRIPHHWLQJWKH&RXQW\¶VH[LVWLQJFRQGLWLRQVDQGWKDWQR RWKHUYHQGRUFDQSURYLGHDSURGXFWFRPSRQHQWRUUHSODFHPHQWSDUWWKDWPD\EHVXEVWLWXWHG Authorized Distributor 'HVFULEHWKHUHVHDUFKFRPSOHWHGWRILQGVLPLODUIHDWXUHVDQGRSHUDELOLW\DQGDOHWWHUIURP WKHPDQXIDFWXUHUQDPLQJWKHVLQJOHVRXUFHDXWKRUL]HGGLVWULEXWRUVLQWKHVRXWKZHVW)ORULGDUHJLRQ It is a felony to knowingly circumvent a competitive process for commodities or services by fraudulently specifying sole source. Florida Statute 838.22(2). 5HTXHVWHGE\ 6LJQDWXUH 'DWH 'LYLVLRQ'LUHFWRU 6LJQDWXUH 'DWH 3URFXUHPHQW6WUDWHJLVW 6LJQDWXUH 'DWH 3URFXUHPHQW'LUHFWRU 6LJQDWXUH 'DWH $WWDFKPHQWV%XVLQHVV&DVH6ROH6LQJOH6RXUFH/HWWHU([HFXWLYH6XPPDU\IRU6WDQGDUGL]DWLRQ Collier County Waiver Request Samer Slaiby Cartegraph Systems Inc GMD Operations Support Cartegraph OMS system with upgrade services FY2017 and 2018 $ 240,433.00 Cartegraph Systems, Inc. has provided a sole source letter to justify the need to utilize their services for the upgrade to the OMS version of this software. By using Cartegraph to perform the upgrade and data migration, they will certify the validity and functionality of the data and will be held accountable for any errors or omissions during the process. There are other work order systems on the market, however converting several divisions to a new software would be time consuming and very costly. GMD has used Cartegraph for approximately 10 years with low costs and considers the system high functioning and user-friendly in a transportation oriented environment. Samer Slaiby 5/11/2017 Gene Shue 5/11/2017 Adam Northrup 5/15/2017 Edward F. Coyman Jr. ■ SlaibySamer Digitally signed by SlaibySamer Date: 2017.05.11 15:06:26 -04'00' Gene Shue Digitally signed by Gene Shue Date: 2017.05.11 15:24:06 -04'00' cn=adamnorthrup@colliergo v.net '00'04- 15:58:24 2017.05.15 tedcoyman@colliergo v.net Digitally signed by tedcoyman@colliergov.net DN: cn=tedcoyman@colliergov.net Date: 2017.05.18 14:58:14 -04'00' 16.A.6.c Packet Pg. 613 Attachment: Waiver Request 147 - Cartegraph1 (3202 : Cartegraph OMS Upgrade) Business Case for Standardization, Sole, or Single Source Waivers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³H[DFWO\ PDWFK H[LVWLQJ HTXLSPHQW´RUWR³LQWHUPHPEHUFRQQHFWZLWKH[LVWLQJHTXLSPHQW´LVQRWQRUPDOO\DQDFFHSWDEOH MXVWLILFDWLRQIRUVROHEUDQG:KHQ\RXGHWHUPLQHWKLVLVDMXVWLILHGIDFWRUWKDWVKRXOGEHFRQVLGHUHG WKHTXDQWLW\PDQXIDFWXUHUEUDQGPRGHOSURSHUW\QXPEHURIWKHH[LVWLQJHTXLSPHQWDQGQHFHVVLW\ IRU³LQWHUIDFLQJ´PXVWEHSURYLGHG 3URYLGHSURGXFWOLVWLQJRIVROHVLQJOHVRXUFHGLWHPV\RXDUHSXUFKDVLQJ :DLYHUUHTXHVWVWKDWH[FHHGUHTXLUHERDUGDSSURYDODQGPXVWEHVLJQHGE\GHSDUWPHQWKHDG 'HSDUWPHQW+HDG 6LJQDWXUH 'DWH Requester: Signature: Division Director:Signature: Samer Slaiby 5/11/17 Gene Shue 5/11/17 James C. French 5/11/17 Cartegraph has been used by the Growth Management Department (GMD) since 2007 as its work order, inventory, and asset management application. At the time, Cartegraph's transportation-centric software was deemed the best fit for GMD. This continues to be the case, as Cartegraph still maintains a transporation centric software and provides the functionality needed by GMD staff to achieve its goals. The impact of switching systems and moving away from Cartegraph will be disruptive and costly because Cartegraph is the work order, inventory, and data repository for GMD since 2007. A data migration to a different system may be costly and risk data corruption typically seen when moving from different systems and configurations. The learning curve required if remaining and upgrading to Cartegraph OMS is much lower than a switch to a ll ff fll h l hbdb h h The Cartegraph OMS upgrade and added extensions can only be performed by Cartegraph Systems Inc. The software is solely designed and developed by Cartegraph Systems Inc. This system cannot be purchased by any other source. The implementation services must be performed exclusively by Cartegraph Systems Inc. Cartegraph OMS and the related one-time services from Cartegraph Systems, Inc. for the upgrade and data migration. SlaibySamer Digitally signed by SlaibySamer Date: 2017.05.11 15:05:55 -04'00' Gene Shue Digitally signed by Gene Shue Date: 2017.05.11 15:47:40 -04'00' FrenchJame s Digitally signed by FrenchJames Date: 2017.05.11 16:48:29 -04'00' 16.A.6.c Packet Pg. 614 Attachment: Waiver Request 147 - Cartegraph1 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 615 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 616 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 617 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 618 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • 16.A.6.d Packet Pg. 619 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • 16.A.6.d Packet Pg. 620 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 621 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • • • • 16.A.6.d Packet Pg. 622 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • • • • • • • 16.A.6.d Packet Pg. 623 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • 16.A.6.d Packet Pg. 624 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • 16.A.6.d Packet Pg. 625 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • 16.A.6.d Packet Pg. 626 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 627 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 628 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • 16.A.6.d Packet Pg. 629 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • 16.A.6.d Packet Pg. 630 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • 16.A.6.d Packet Pg. 631 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • 16.A.6.d Packet Pg. 632 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • 16.A.6.d Packet Pg. 633 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • 16.A.6.d Packet Pg. 634 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 16.A.6.d Packet Pg. 635 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • • • • • • • • • • • 16.A.6.d Packet Pg. 636 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • 16.A.6.d Packet Pg. 637 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • TASK DURATION RESOURCE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Project Management and Planning Weekly Meetings, Status Reports, Issue Resolution Cartegraph Kick Off & Implementation Planning Meeting Both Deliver Project Implementation Plan Cartegraph Project Assessment and Review Needs Assessment Cartegraph Current and Future Process Review Both Deliver Recommendations Cartegraph Installation Services Hardware & Equipment Customer Database Software & Product Installation Both Configuration Services System Configuration Cartegraph Test Deployment Both Acceptance Testing Customer Production Deployment Both Additional Services (if Applicable) Data Conversion Services Cartegraph Test Deployment Both Acceptance Testing Customer Production Deployment Both Education Champion Training, Train-the-Trainer Cartegraph End User Training Customer or Cartegraph or Both Database Security (if applicable)Cartegraph Go-Live Support Both System Use Check Up Cartegraph WEEKS 16.A.6.d Packet Pg. 638 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 639 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • • 16.A.6.d Packet Pg. 640 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • 16.A.6.d Packet Pg. 641 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • • • • • • • • • • • 16.A.6.d Packet Pg. 642 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • 16.A.6.d Packet Pg. 643 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.d Packet Pg. 644 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) • • • o o o o o o 16.A.6.d Packet Pg. 645 Attachment: Collier County FL_OMS Upgrade Proposal_051017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 646 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph 16.A.6.e Packet Pg. 647 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph 16.A.6.e Packet Pg. 648 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 649 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 650 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 651 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 652 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 653 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 654 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 655 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph 16.A.6.e Packet Pg. 656 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 657 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 658 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 659 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 660 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 661 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.e Packet Pg. 662 Attachment: 17-7160 MA265 Cartegraph Mstr Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.f Packet Pg. 663 Attachment: 17-7160 PA520 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph 16.A.6.f Packet Pg. 664 Attachment: 17-7160 PA520 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.f Packet Pg. 665 Attachment: 17-7160 PA520 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.f Packet Pg. 666 Attachment: 17-7160 PA520 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.f Packet Pg. 667 Attachment: 17-7160 PA520 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.f Packet Pg. 668 Attachment: 17-7160 PA520 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.f Packet Pg. 669 Attachment: 17-7160 PA520 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 670 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph 16.A.6.g Packet Pg. 671 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 672 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 673 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 674 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 675 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 676 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 677 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 678 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 679 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 680 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 681 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 682 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade) 16.A.6.g Packet Pg. 683 Attachment: 17-7160 PA538 Cartegraph Purch Agreement2_VendSignFinal06122017 (3202 : Cartegraph OMS Upgrade)