The URL can be used to link to this page

Appointments tgoaPeto/Fonfe: Woeuxt, Foinnuale.aelepi "F 3301 East Tamiami Trail • Naples, Florida 34112-4902 Inhn C. Norris , (941)774-8097 • Fax(941)774-3602 CkU Irict 1 iimothy L. Hancock,AICP District 2 Timothy J. Constantine District 3 September 18, 1996 Pamela S. Mac'Kie District 4 Bettye J. Matthews, CPA. District 5 • s. Mr. Tim Smith _ 64 DuPont Road P.O. Box 670 Everglades City, FL 34139 Subject: Emergency Medical Services Advisory Council Dear Mr. Ssmith: While convened in regular session on September 17, 1996, the Board of County Commissioners voted to appoint you as a regular member on the above-referenced advisory committee. Your appointment will expire on August 31, 1999, or at such time as the Board re-appoints you or appoints your successor. As with any advisory group,the primary purpose is to assist and advise the Board of County Commissioners. By law, however, the ultimate decisions rest with the Commission. At times, the Commission's decisions may not reflect the recommendation of the advisory group because many facts must be taken into consideration. By copy of this letter, we are requesting Diane Flagg to provide you with any additional information you will need as a member of this committee. On behalf of the Board of County Commissioners, I wish to extend our appreciation to you for your willingness to serve the residents of Collier County as a member of this advisory board. Very truly your , - ohn C.Norris, Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director pp C�G i, e CIP`eia-CFGLG f e,eb �G�r77a7LG.1.1G0�/Z�!'� � L` %3 O E'A 3301 East Tamiami Trail • Naples, Florida 34112-4902 y;v ' +hn C. Norris (941)774-8097 • Fax(941)774-3602 f�du 0'� strict 1 Timothy L. Hancock,AICP District 2 Timothy J.Constantine District 3 September 18, 1996 Pamela S. Mac'Kie District 4 Bettye J. Matthews,C.P.A. District 5 • Dr. Fay R. Biles 1588 Heights Court IMEINMEN Marco Island, FL 34145 Subject: Emergency Medical Services Advisory Council Dear Dr. Bi : While convened in regular session on September 17, 1996,the Board of County Commissioners voted to appoint you as a regular member on the above-referenced advisory committee. Your appointment will expire on August 31, 1999, or at such time as the Board re-appoints you or appoints your successor. As with any advisory group, the primary purpose is to assist and advise the Board of County Commissioners. By law,however,the ultimate decisions rest with the Commission. At times, the Commission's decisions may not reflect the recommendation of the advisory group because many facts must be taken into consideration. By copy of this letter, we are requesting Diane Flagg to provide you with any additional information you will need as a member of this committee. On behalf of the Board of County Commissioners,I wish to extend our appreciation to you for your willingness to serve the residents of Collier County as a member of this advisory board. Very truly yours, C.Norris, Chairman Commissioner, District 1 JCN:sf cc: Diane Flagg, Emergency Services Director egG &lege: W0/71/7a.5.1‘Mepi 0 3301 East Tamiami Trail • Naples, Florida 34112-4902 " (941)774-8097 • Fax(941)774-3602 — 4 lohn C. Norris Astrict 1 Timothy L. Hancock,AICP District 2 Timothy J. Constantine District 3 September 18, 1996 Pamela S. MadKie District 4 Bettye J. Matthews,CPA. District 5 , - - : Deputy Sheriff Gary Young Collier County Sheriffs Office 3301 E. Tamiami Trail Naples, FL 34112 Subject: Emergency Medical Services Advisory Council Dear Deputy Young: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to appoint you as a regular member on the above-referenced advisory committee. Your appointment will expire on August 31, 1999,or at such time as the Board re-appoints you or appoints your successor. As with any advisory group, the primary purpose is to assist and advise the Board of County Commissioners. By law,however, the ultimate decisions rest with the Commission. At times, the Commission's decisions may not reflect the recommendation of the advisory group because many facts must be taken into consideration. By copy of this letter, we are requesting Diane Flagg to provide you with any additional information you will need as a member of this committee. On behalf of the Board of County Commissioners,I wish to extend our appreciation to you for your willingness to serve the residents of Collier County as a member of this advisory board. Very truly yours,,, • C.Norris, Chairman Commissioner, District 1 JCN:sf cc: Diane Flagg, Emergency Services Director Lt../ 0 c.gaaPdO/Feert.eP Foard, Fam./744:5i4a/ze/A1 qt 3301 East Tamiami Trail • Naples, Florida 34112-4902 hn C. Norris (941)774-8097 • Fax(941)774-3602 'n Cbt.ire strict 1 Timothy L. Hancock,AICP District 2 Timothy J. Constantine District 3 • - Pamela S. Mac Kie ,04‘. orgripme, District 4 Bettye J. Matthews,C.P.A. September 18, 1996 District 5 Mr. J. P. Gunther-Mohr 600 Gordonia Road Naples, FL 34108 Subject: Emergency Services Director Dear Mr. Gunther-Mohr: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to reappoint you to a 3-year term on the Emergency Medical Services Advisory Council. Your new term will expire on August 31, 1999,or at such time as the Board reappoints you or appoints your successor. On behalf of the Board of County Commissioners,I wish to extend our appreciation for your willingness to continue serving the residents of Collier County as a member of this advisory committee. If! can ever be of service to you during your term,please do not hesitate to contact me. Very truly yours, C.Norris, Chairman Commissioner,District T JCN:sf cc: Diane Flagg, Emergency Services Director Jaad az CFaeG�e� Fau�t FG�ri7,/1Z6.1.1GO/zePJ 01-L14,� 3301 East Tamiami Trail • Naples, Florida 34112-4902 '�hn C. Norris (941)774-8097 • Fax(941)774-3602 COQ ,t� strict 1 Timothy L. Hancock, AICP District 2 Timothy J.Constantine District 3 Pamela S. Mac'Kie District 4 Bettye J. Matthews, C.P.A. September 18, 1996 District 5 f`r Ms. Palma Fuson P.O. Box 413029 Naples, FL 34101 Subject: Emergency Services Director Dear Ms. Fuson: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to reappoint you to a 3-year term on the Emergency Medical Services Advisory Council. Your new term will expire on August 31, 1999,or at such time as the Board reappoints you or appoints your successor. On behalf of the Board of County Commissioners, I wish to extend our appreciation for your willingness to continue serving the residents of Collier County as a member of this advisory committee. If I can ever be of service to you during your term,please do not hesitate to contact me. Very truly yours, ohn C.Norris,Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director ,goafrceia/Fol&I, Wcw,./41 Fomme:5.56.efieiri 3301 East Tamiami Trail • Naples,Florida 34112-4902 lohn C. Norris (941)774-8097 • Fax(941)774-3602 U 141` 'strict 1 ilmothy L. Hancock, MCP District 2 Timothy J. Constantine District 3 Pamela S. MadKie District 4 Bettye J. Matthews, C.P.A. September 18, 1996 7V,f)d District 5 Cr33 19 ra5i Mr. Roger Evans P.O. Box 428 Naples, FL 34106 Subject: Emergency Services Director Dear Mr. Evans: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to reappoint you to a 3-year term on the Emergency Medical Services Advisory Council. Your new term will expire on August 31, 1999, or at such time as the Board reappoints you or appoints your successor. On behalf of the Board of County Commissioners, I wish to extend our appreciation for your willingness to continue serving the residents of Collier County as a member of this advisory committee. If I can ever be of service to you during your term,please do not hesitate to contact me. Very truly yours, ,•fin C.Norris, Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director n/o/F6LeZe:/-e Foehrbli Famnaide.a/zePi , ' 3301 East Tamiami Trail • Naples, Florida 34112-4902 lohn C. Norris (941)774-8097 • Fax(941)774-3602 • 0 U istrict 1 iimothy L. Hancock,AICP District 2 Timothy J. Constantine District 3 Pamela S. Mac'Kie District 4 Bettye J. Matthews, CPA. September 18, 1996 . District 5 r Mr. Sheldon Reed 735 Eighth Street, South Naples, FL 34102 Subject: Emergency Services Director Dear Mr. Reed: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to reappoint you to a 3-year term on the Emergency Medical Services Advisory Council. Your new term will expire on August 31, 1999,or at such time as the Board reappoints you or appoints your successor. On behalf of the Board of County Commissioners,I wish to extend our appreciation for your willingness to continue serving the residents of Collier County as a member of this advisory committee. If I can ever be of service to you during your term,please do not hesitate to contact me. Very truly yours, 74101:110 .."1 C.Norris, Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director e..go IPdo/Fa-GGGe!'` FoGC/G13 Cho/' rim:5.14aele'i -'' C°�•,L`�,'A. 3301 East Tamiami Trail • Naples, Florida 34112-4902 Inhn C. Norris (941)774-8097 • Fax(941)774-3602 � , trict 1 timothy L. Hancock,AICP District 2 Timothy J.Constantine District 3 September 18, 1996 Pamela S. Mac'Kie District 4 Bettye J. Matthews, C.P.A. District 5 Mr. Tim Smith , 64 DuPont Road P.O. Box 670 Everglades City, FL 34139 Subject: Emergency Medical Services Advisory Council Dear Mr. Ssmith: While convened in regular session on September 17, 1996, the Board of County Commissioners voted to appoint you as a regular member on the above-referenced advisory committee. Your appointment will expire on August 31, 1999, or at such time as the Board re-appoints you or appoints your successor. As with any advisory group,the primary purpose is to assist and advise the Board of County Commissioners. By law, however, the ultimate decisions rest with the Commission. At times, the Commission's decisions may not reflect the recommendation of the advisory group because many facts must be taken into consideration. By copy of this letter, we are requesting Diane Flagg to provide you with any additional information you will need as a member of this committee. On behalf of the Board of County Commissioners,I wish to extend our appreciation to you for your willingness to serve the residents of Collier County as a member of this advisory board. Very truly your , ohn C.Norris, Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director e.goe i`d o/Foege: , Foii' FGw 4:iiGO,eZe, 1 c 3301 East Tamiami Trail • Naples, Florida 34112-4902 'hn C. Norris (941)774-8097 • Fax(941)774-3602 -4)U ,`4 trict 1 Timothy L. Hancock,AICP District 2 Timothy J. Constantine District 3 September 18, 1996 Pamela S. Mac'Kie District 4 Bettye J. Matthews, C.P.A. District 5 Dr. Fay R. Biles • 1588 Heights Court Marco Island,FL 34145 r Subject: Emergency Medical Services Advisory Council Dear Dr. e . While convened in regular session on September 17, 1996, the Board of County Commissioners voted to appoint you as a regular member on the above-referenced advisory committee. Your appointment will expire on August 31, 1999,or at such time as the Board re-appoints you or appoints your successor. As with any advisory group,the primary purpose is to assist and advise the Board of County Commissioners. By law,however,the ultimate decisions rest with the Commission. At times, the Commission's decisions may not reflect the recommendation of the advisory group because many facts must be taken into consideration. By copy of this letter,we are requesting Diane Flagg to provide you with any additional information you will need as a member of this committee. On behalf of the Board of County Commissioners, I wish to extend our appreciation to you for your willingness to serve the residents of Collier County as a member of this advisory board. Very truly yours, C.Norris, Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director • r-t • _gearal?Fa-ge: Wourotie Fam/nedie:o/zeri C7" 3301 East Tamiami Trail • Naples, Florida 34112-4902 " lohn C. Norris (941)774-8097 • Fax(941)774-3602 CI El 46 trict 1 iimothy L. Hancock,AICP District 2 Timothy J.Constantine District 3 September 18, 1996 Pamela S.Mac'Kie District 4 Bettye J. Matthews, C.P.A. District 5 a • - . • s - Deputy Sheriff Gary Young Collier County Sheriffs Office 3301 E. Tamiami Trail Naples,FL 34112 Subject: Emergency Medical Services Advisory Council Dear Deputy Young: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to appoint you as a regular member on the above-referenced advisory committee. Your appointment will expire on August 31, 1999,or at such time as the Board re-appoints you or appoints your successor. As with any advisory group, the primary purpose is to assist and advise the Board of County Commissioners. By law,however, the ultimate decisions rest with the Commission. At times, the Commission's decisions may not reflect the recommendation of the advisory group because many facts must be taken into consideration. By copy of this letter, we are requesting Diane Flagg to provide you with any additional information you will need as a member of this committee. On behalf of the Board of County Commissioners,I wish to extend our appreciation to you for your willingness to serve the residents of Collier County as a member of this advisory board. Very truly yours, , hn C.Norris, Chairman Commissioner, District 1 JCN:sf cc: Diane Flagg,Emergency Services Director • � as �a�Falle # Wau�zt� Fg�e�it mew �'' c° F� 3301 East Tamiami Trail • Naples, Florida 34112-4902 ° +� ' hn C. Norris (941)774-8097 • Fax(941)774-3602 ;*"� trict 1 Timothy L. Hancock,AICP District 2 Timothy J. Constantine District 3 • Pamela S.MacKie District 4 Bettye J. Matthews,C.P.A. September 18, 1996 District 5 Mr. J. P. Gunther-Mohr 600 Gordonia Road Naples,FL 34108 Subject: Emergency Services Director Dear Mr. Gunther-Mohr: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to reappoint you to a 3-year term on the Emergency Medical Services Advisory Council. Your new term will expire on August 31, 1999, or at such time as the Board reappoints you or appoints your successor. On behalf of the Board of County Commissioners,I wish to extend our appreciation for your willingness to continue serving the residents of Collier County as a member of this advisory committee. If I can ever be of service to you during your term,please do not hesitate to contact me. Very truly yours, ohn C.Norris, Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director t.gaaPdiF0/16.e/' gataa, FOWZMG:Jivieri c _ • 3301 East Tamiami Trail • Naples, Florida 34112-4902 inhn C. Norris (941)774-8097 • Fax(941)774-3602 •trict 1 Timothy L. Hancock,AICP District 2 Timothy J. Constantine District 3 Pamela S.Mac'Kie District 4 Bettye J. Matthews,C.P.A. September 18, 1996 District 5 p. , imumini 11%r- „ „ , Ms. Palma Fuson P.O. Box 413029 Naples, FL 34101 Subject: Emergency Services Director Dear Ms. Fuson: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to reappoint you to a 3-year term on the Emergency Medical Services Advisory Council. Your new term will expire on August 31, 1999,or at such time as the Board reappoints you or appoints your successor. On behalf of the Board of County Commissioners,I wish to extend our appreciation for your willingness to continue serving the residents of Collier County as a member of this advisory committee. If I can ever be of service to you during your term,please do not hesitate to contact me. Very truly yours, ohn C.Norris,Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg,Emergency Services Director %r3O DQ `do/C�G�G te, Wawa, FG�r71,7aidAree,i 3301 East Tamiami Trail • Naples, Florida 34112-4902 � � (941)774-8097 • Fax(941)774-3602 •° "� John C. Norris OEMI'S strict 1 l imothy L. Hancock,AICP District 2 Timothy J. Constantine District 3 Pamela S.Mac'Kie District 4 0 Bettye J. Matthews,C.PA. September 18, 1996 ` '` _, �' ` ; District 5 Sr • qos ! . Mr. Roger Evans P.O. Box 428 Naples, FL 34106 Subject: Emergency Services Director Dear Mr. Evans: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to reappoint you to a 3-year term on the Emergency Medical Services Advisory Council. Your new term will expire on August 31, 1999, or at such time as the Board reappoints you or appoints your successor. On behalf of the Board of County Commissioners,I wish to extend our appreciation for your willingness to continue serving the residents of Collier County as a member of this advisory committee. If I can ever be of service to you during your term,please do not hesitate to contact me. Very truly yours, J .hn C.Norris, Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director • " „goez,do/Folle , Faaeali Fam,riu:Jie:oizePi - cPs-L% - 3301 East Tamiami Trail • Naples,Florida 34112-4902 4 lohn C. Norris (941)774-8097 • Fax(941)774-3602 " istrict 1 Timothy L. Hancock,AICP District 2 Timothy J.Constantine District 3 Pamela S. MacrKie District 4 Bettye J. Matthews, C.P.A. September 18, 1996 644 r District 5 JO grafferffil Mr. Sheldon Reed 735 Eighth Street, South Naples, FL 34102 Subject: Emergency Services Director Dear Mr. Reed: While convened in regular session on September 17, 1996,the Board of County Commissioners voted to reappoint you to a 3-year term on the Emergency Medical Services Advisory Council. Your new term will expire on August 31, 1999, or at such time as the Board reappoints you or appoints your successor. On behalf of the Board of County Commissioners,I wish to extend our appreciation for your willingness to continue serving the residents of Collier County as a member of this advisory committee. If I can ever be of service to you during your term,please do not hesitate to contact me. Very truly yours, ---11 C.Norris, Chairman Commissioner,District 1 JCN:sf cc: Diane Flagg, Emergency Services Director MEMORANDUM DATE: August 2, 1996 TO: Diane Flagg, EMS Director FROM: Sue Filson, Administrative Assistant Board of County Commissioners RE: Emergency Medical Services Advisory Council As you know,we currently have vacancies on the above-referenced advisory committee. A press release was issued requesting citizens interested in serving on this committee to submit a resume for consideration. I have attached the resumes received for your review and recommendation as follows: Tim Smith 64 DuPont Road P.O. Box 670 Everglades City, FL 34139 Andrew Clavelo 3610 21st Avenue, S.W. Naples, FL 34117 Please let me know, in writing,the recommendation of the advisory committee for appointment and I will prepare an executive summary for the Board's consideration. Please categorize the applicants in areas of expertise. If you have any questions,please call me at 774-8097. Thank you for your attention to this matter. SF Attachments • •„op2t PPR-09-19% 13:40 FROM COLLIER COUNTY RTTORNEY TO 7754454 P.09 • t;Fi/IPTEN P-8, SECTION 2, PAUL: 5 (:G!U °mom.!(3lia• i9ANt1A1, oommtt.t ee aeleme they hnve been ' rquent d in r c vi ew Incident, at ?bee disscret.i+st) mays 1 . Inform the Stnto Attorney 'e Office when criminal nets may be 3.:►vn.i.ved. 2. Cause the EMS member(:) accused of the alleged misconduct to be informed of the findings. 3. Permit the member's) accused of the alleged mi.econduot to present oral, or written responses to the chargee. 4. _ _ - le 5. Inform :_ ,Lion Chief and the member t s) suiservi,svr of the above. puar5ue 4,t,4101.--3 1.- 8. 2, l l INVESTIGATION RECORDS' 44 Coil tr 1-hzei +v ftc.s.00n ta f l tci eS and 9re tt awl A. EMS shall record the decision of the Director, along with the eignstux-ee of the Director and the unsigned investigator in its file at the closing of documents and shall thereafter be relieved of further responsibility in the case, except for continuous maintenance of all files of its cases. Setk•te 1-to lute. .Ht&r uhv kosriA„1.4 PuIR•c.g 4rid prott uArs B. EMS shall ensure that copies of final decisions concerning caces are placed in member's personnel files if p'eees csusfg was found and the al.legeti.on(s) sustained. �✓1(7ltr�tJ�.� U. All records and files pertaining to EMS invesstigatione shell be maintained under secure conditions within the EMS Office. D. The EMS will disseminate information regarding proccdux-es to be followed in registering complaints against the EMS or its members and will publieb statistical summaries of invicetigatienp annually for dissemination to the public and to ENS members. E. If the EMSAC committee have been requested to review an incident then the Chairman of the EMSA(; committee will record the findings of the committee. n. 2. 12 FINA1, ENS COMPLAINT PROCEDURE In o* der to properly and promptly respond to complaints usinu the around ambulance or eero-trsnepor•t, levied against the :?1S service, uniform procedures shall he followed in proceestna All compirrtirt:s. : I . All complas.nte levied must he reduced to written frsrw, ntil3.zinq nn authorized Consumer ',Retie Resolution (CBI ) term. 2. There shell be a set time period in which the complaint will hay nrnrmmmert. +anrf ronnnAmel 1.,., ChM +r ov.-cbr( ei w DRAFT PROPOSAL OF EMS RULES AND PROCEDURES FOR COMPLAINTS BY THE PUBLIC KhL ) 1 QA- SECTION TITLE: COMPLAINT PROCESSING DATE ISSUED: DATE EFFECTIVE: AMENDS/RESCINDS: APPLICABILITY: ALL PURPOSE - Toe purpose of. this Directive Is to procedures for the and against Eiio members c' tne bubilc = (= toe facts esco in3ipent may be deter-mined and proor oisof:aItion oav :e .paLr _ed p .t. complaiots against ErL.:. or : embers cos;pLainant may View the : , pair:! 1 it LS satislaporILY cesbohAL,,c T.:- toe Any C.LML' _E-.1:-.t: cc cc UOt anai_L LE: f :1_3E.,_: T00 . : ef trle , c00 of aiscoricuct, and Ailegations t;-137- 333j:IL co natu:e. auspicipn or hearaay of .;MOf a:a 1-.3t acceptab_e p3ses icr domplaiot. t-ompiainta wnicn ace motivateo c malice, ies -Ccmeor_ Dr vengp.ance. 31 which are frivolous and witncut oasis in fact. or which are intended ILL 1C111_11-a coe reputation cf che co;":lainec against. may sub7ect tne complaining part,: pu:.1Ehmvi,nt or ciscipLone by the Di:ect:r, as CDT". 00: 1_,at . I. il.ECLIFT OF A CO:!FLA 'NT : Upon receipt of a complaint of aoleo iproper 12(17-. Of patient care. on toe cart of an EM memcer, from a member 3f tne public, the EMS :recipient of the complaint shall : A. Recognize, as shall all ENE members, that any complaint against EMS shall be confidential. B. Assure the complainant that he or she will receive a reply to the complaint within 7 days. C. Upon taking a complaint from a citizen, the EMS member shall : 1. Initiate a "Consumer Issue Resolution" ( CIR ) report. e. Issue a "Receipt of Citizen 's Complaint " to the complainant. 3. Deliver the report to the Battalion Comd as soon as practical, with copies to the Director. anr4 to the ENSAC chairman. D. This procedure applies whenever a written comp-aint nas received. E. In addition, the EMS Director may initiate the pf0CeClUi-7-=, whenever it is felt aobrcpriate. 8. 2. 3 FRELIMINAY FRCLEDURES : A. ENS shall receive, throuoh anv channel. Eh. Of otherwise. complaints regarding allegations are, mm -; of the and screen copies of "CIR" reports. 6. It the complaint is of the type eescf-ibec in paragrapn of this Directive the following snarl apply : 1. A 1:11& oa1i be estaisned and zeeords mainoainecl for the complaint. L. Receipt of the complaint shall DE? acknowledeed. ae Aix appropriate. invesigaien wij be ce,iun at enee ire.e one allegation. 4. The Director shall re iV1e0 Immedate ei ohie action. C. If the allegation is not covered iv pa.raciraph and is determined by the Director to be more apprporiately investicated b7 another level. the Battalion :Comp.' may notifv the accused Nember to arrange apprbreate investicatite 1. The Battalion Comd shall be available as a resource to: the investigatino supervisor. 2. The Battalion Comd shall cneci-: in ten ( 10 ) days to see that such investioation has been carried out and shall receive the completed documenfatioh of the investigation for transmittal to the Director. 3. In addition the Director may initiate the procedure whenever it is felt appropriate. 8. 2. 4 COMPLAINT STATUS NOTIFICATION : The complainant shall be notified in writino concernino the following : A. Receipt of the complaint B. Complaint status at 33 days after receipt -e'ti5Q4W.44.11: m0OL C. Conclusion and final determination of the investioation by the Director CONFIDENTIALITY : A. :MS shall recognize that Floriga Statutes state that all information obtained pursuant to such a complaint is confidential until : I. The conclusion of the investigation, or Until the investigation ceases to be active, An investigatfUn is presumed to be inactive if no findind Is made within forty-five ( 4f ; days after the complaint is filed. B. If the inyestig37l00n concludes with a finding ')-T. no evidence for discipline" . a statement to that effect will he spaned by tne Director and the assigned DattalIon applicable) and posted to the investigative Inc. The entire file is then onen to public inspection. if the investigation concludes in "E-/Ict.L,ace for Of the foinno of charges. a statement to that effect.. including a de-so-riot:Lon of the ordered Will be signed by the DifOtOr and the assioned Battalloh Thnef ang toe 1nvestid3ti7e fife. The entire file is than open to public inspection. In no instancea, shall any member of the EIT-z: Of any other person. e::cept the Difc_2-C.0f, be informed of the eistehce Cl an act LVC investication or any of the facts elicited thereby, with the e=ebtion of the following paragraph 8. 2. 5 - E. In any event, the Director shall be kept advised of each investication and its current status. E. When interviewing any possoble witness. other than the member( a ) accused, the investigator shall Impress upon him or her the confidentiality of the investigation. 8.."2. 6 ALLEGATION/INVESTIGATION ACK_N.OWLEDGEMENT: NOTE: This section is secondary to personnel policies of EMS, and will only come into effect upon a decision made by the EMS Director. A. Member ' s who are subjects of investigations snail he notified of such unless it is deemed necessary by the Director to maintain confidentiality because of the sensitivity of the investigation. PT PAGE 4 _ cco B. Upon notification of an investigation, members shall receive a written statement of the allegations and the member 's rights and responsibilities relative to the investigation. C. When an Investigator interviews any member ( s ) of the EMS accused of allegations the Investigator shall begin the interview by handing such member ( si a copy of the following statement and requesting the member s ) to read and acknowledge in writing receipt of the statement : "This is an internal, administrative investigation, not a criminal investigation. You will be asked que.a-,tlons specifically directed, and narrowly related to the performance of your official duties and fitness for office. You are required to be truthful and answer all questions honestly, in accordance wIth EMS Directives. You are required to give a statement for administrative purposes. further wLsh to advise you that If you nefuae to tt1Iy, to answer questions honestly, relating to the pefiOa--MarICE, of your official duties or fitness for duty, you will be sublect to departmental charges which could result in your dismissal from the EMS. " "You are entitled to all the runts and n.: IVI1C- 1-2 guaranteed by the laws and the Donatitution or tnia State and the Constitution cf the United States. including the right not to be compelled to incriminate yourself. Therefore, if the scope of this inauiey invnlveS criminal activity. neither your statements, o r any informat o In cr evidence which is gained by reason 0-f such stat==mt?nts, can be used against you in any subsequent criminal proceedings. However, these statements may he used against you in relation to subsequent departmental charoes. " "This warning should not be construed to address a grant cf immunity, which is solely within the province of the state Attorney ' s Office. "No member shall, in any manner, interfere with an internal investigation. Except as authorized or required. a member shall not contact persons involved in an internal investigation. According to F. S. S. 112. 533, any person. including the complainant or the officers complained against, who, discloses or allows to be disclosed, anything connected with the investigation of the complaint, before it becomes a public record, is guilty of a misdemeanor. " 8. 2. 8 EVIDENCE COLLECTION : The collection of evidence in regards to the investigation EI A; 2-:t-z - .7. , PAGE 5 of members of the EMS shall be conducted in accordance with the County guidelines. 8. 2. 9 REPORT OF INVESTIGATION : A. The Investigator shall prepare a report containing all the facts discovered that relate to the allegations, and submit said report to the Director. 8. 19 FINAL DETERMINATION 1. The County or EI''.S personnel policies take precedence over these rules in the event of a discrepancy or overlapping issues. 2. Upon receiving said report of the Director, with the advice of County Legal Counsel. The Director may : A. Consider all the facts contained therein. B. Confer with cognizant members of EMS, and or the EI'ISAC committee. C. Confer with the EMS member ( s ) accused of the alleged mis conduct, with or without additional EMS members present and with or without makina a record of any one or all of said conferences. D. At the conclusion of the above, decide the disposition of the allegations ) and indicate a decision, usinc one of the following choices as listed on the final disposition form : i. Unfounded - The complaint was not based on facts as shown by the investigation, or the reported incident did not occur. 2. Exonerated - The incident occurred, but the action taken by the member(s ) was deemed lawful and proper. 3. Not sustained - The allegation was supported by insufficient evidence which could not prove or disprove the allegation. 4. Sustained - The allegation was supported by sufficient evidence to justify disciplinary action against the member ( s) . E. The findings of the Director shall be recorded in the file and signed by the Director, and the Battalion Comd. F. The files described above are open to the public when concluded as described in paragraphs 8. 2. 5 - B and C. CIAtIrPTtift=4- J -...- e .PAGE 6 Ce'z'tr-tf- *EitOPirb. G. Upon reaching a decision, the Director, with or without further consultation with EMS members, or the EMSAC committee unless they have been requested to review the incident, at the Directors discretion may : 1. Inform the State Attorney ' s Office when criminal acts may be involved. Cause the EMS member ( s) accused of the alleged misconduct to be informed of the findings. 3. Permit the members ) accused of the alleged misconduct to present oral or written responses to the charges. 4. Pursue disciplinary action under the Collier County_ Human Resources Policies and Procedure Manual. 5. Inform Battalion Comd and the member ( s ) supervisor of the above. 8. 2 11 INVESTIGATION RECORDS : A. EMS shall record the decision of the Director, along with the signatures of the Director and the assigned investigator in its file at the closing of documents and shall thereafter he relieved of further responsibility in the case, except for continuous maintenance of all files of its cases. B. EMS .=hall, subject to the Collie_ County Human Resources Policies and Procedure Manual, ensure that copies of final decisions concerning cases ar placed in member ' s personnel files if probable evidence was found and the aecaty on( s ) sustained. C. All records and files pertaining to EMS investigations shall be maintained under secure conditions within the EMS Office. D. The EMS will disseminate information regarding procedures to be followed in registering complaints against the EMS or its members and will publish statistical summaries of investigations annually for dissemination to the public and to EMS members. E. If the EMSAC committee have been requested to review an incident then the Chairman of the EMSAC committee will record the findings of the committee. 8. 2. 12 FINAL EMS COMPLAINT PROCEDURE In order to properly and promptly respond to complaints using the ground ambulance or aero-transport, levied against the EMS service, uniform procedures shall be followed in processing all complaints. : 1. All complaints levied must be reduced to written form, utilizing an authorized Consumer Issue Resolution (CIR ) i cn n ^^ ^ PAGE 7 form. 2. There shall be a set time period in which the complaint will be processed, and responded too, not to exceed six months. 3. All CIR forms shall be reviewed by a supervisor, agent or administrator, within the EMS department, signed and dated by all parties reviewing. 4. EMS personnel handling _IR complaints shall be given specific direction on how to process complaints to assure uniformity. 5. On a quarterly basis, the EMS department will report orally or in writing to the EMSAC on the number of CIR forms filed during that time period, the nature of the complaint, and the resolution if applicable. The CIR forms shall be made available to EMSAC should a need arise or a request be made. S. All complainants will be notified of their right to an appeal before the EMSAC, should they be dissatisfied with the outcome suggested by EMS. 7. All appeals to EMSAC must be in writing with a copy of the CIE attached, and a consent form signed by the patient, or authorized agent, to release information to EMSAC. S. The appeal deadline to EMSAC is not to exceed 60 days from the date of the EMS decision. t.pj UUi:o•1111 4 ---- - --- . Y 6,:s.A. ill;A.PY6i El 1-29-1996 12!2ZIPM FROM CCSCAtCCMPit t4 I CAT IONS TO 79O7991 P.ell . . • . 1: : 11.' i i :' . • "1 i .,: " ' • I Post-tr"brand tax tram:mita/memo 7071 no : ! it", t„. 4'Air• 124044 I -*04,14ff*hatr ___ lior iiinInummiimagnimm i,,i _- . ' IC: • 'i 1 ; . ;I! ;-;,--' ,.1!,,:::j •' 1( ' . I q illw-47tT-44eIr k, ': . .`li - . , . - :•.1 . , . .' - : il . . • :i i. 1 • T !I R441A. f6 . - , „reLpep _ ,, • - , ,, , . i ; ,: ;• . ,, 1 • . , . H 1 , .1giEpTrop TITLE; ______ Liirr PRocEssigiS . . . .J, . •1: 1 .. t , . . . i ; ., HiPtiriVi'ritStice 1 i - 4 ' ' x --- DATE EPFECTIVE: -----DR.Rhia" 4- • .1 ii -, ,A0131#S. INDS: .:-'1 ;.'. . ,, ; ;: -___________ . ' , II; i: , . ,4014,4;.xclikstiarr,. - ALL MEMBERS . . _ . - • hi' . il '''.'H ;i ' • i . , 1211 d '.': i • -, .. , . , The purpose of this Directive is to describe the rO6edt.trel for the receipt and investigation of • complaints : : : in , ).: . . -1 : : 1T017:48 Ens members by the public so the facts in each inident h.e.',de ned iermi and proper diaPositiOn may be carried out:i A11 . . , t : .4dMi4Minta against ENS or members of the EMS shall be ili !"laWgsiti:gaged: The complainant may request the EMSAC committee to ' . tifr complaint if it ts felt that EMS has : not . • : ilialtia aict'—iIy responded to the complaint. .--,(')N.,:$ _›- ..,• .-4'" ' _,..- . •• 'I—••...t.r74•0•e/ - i i :i 1: .. ' • 'kr 7 -r6 I,4-2-0 err"--"--r- aa--6.-"; Gr.---••■_1 • ■ : : ,!1 i, . ,-...,?4,"1.; CO •pAncr eASIS: !:1 f'•••4 :• i • .: .0.,c c • : , . . , ny MomPleint or report of misconduct shall be based on: ..--(.2...... .._ — • i : : ) i 1. mrticulated and good faith belief In the alleged .facts •:: , pf misconduct. 4. is and , 0 ' 2..H :ax , , . . . gations that amount to misconduct of a specific : nature. • . . 11-: - ! ' •i • - A ' Suspicion or hearsay or rumor are not acceptable bases , • Complaiot, . . •:' p illjd.oapIlaints which aTo. motivatod by malice, resentment or , • , , , or which are frivolous and without basis in tact, , i: : f ' i-, m4ich are intended to injur,e the reputation of. one • 11- : h c.ompltfinod mgaLnst, mny subject the compiaining party to ,li ! 1, ::pfunis4ment or discipline by the Director or her designee. . . .,H . ;i1 .approiriate. . . ) - • i 131'2:-.'. 1 ' ' - .—__—_—_- ; ; i. : ,I• ; I :j • 1 ; . , . pom ilecsipt of a complaint of alleged imprOper conduct. or . • W I: PtLt Cato, on the part of an EMS member, from a member of the EMs recipient of the complaint shall:. • .. l ',-.1LIA•iRffrcO710-ze. aft hall all EMS members, that any complaint • ; . ; 1 ' against ENS, shall be confidential • . • ; f : 1 .. - I : .. - : , - , . ,. . . , • *114FH14-14*eL-'1"2"" . f . ' , .." a •e, su• ec '•. EMS . , F i 1 .') dn .; inary acti,. . = - - • • . z •-rrit tO SeCtion 112.533(3) . . • - . - - -n• - • '-he • i , : I. , i!.-!,!.(.k. -----7.T77+ — — 1 ., - .. • . , '. fr '. .'.. • 1 '. 'I! . . . ; 17-•••; I . , . . ,1 ,i. I • . I : 41003, 0o$ 01-29-17'9G 12220PM FROM CCSO» MMUNICA?IONS TO _. •i; '7437991 P. f1 . • j d •iii • '' ' �; ;I! ;'. DRAFT . • , � ! - 1! fi agree. �' ¢f+ '- .�' �-1188 j' l, S_ 8� ; i ux-e the complainant that he ' ,- ;.#b the com or she will receive s -ep11, ' i, :. complaint within 7 days. � ' ',j; +• '�" 's4al3taking a complaint from a citizen, the Et'!S member• i;; i 1 k; 'f. Initiate a "Consumer i.. : ;2.. Issue a y slue Resolution* report. L7' 7. Receipt of Citizen's Complaint" to' the ': .•ti, l3; !. liver the report to the Battalion Comd ao fsobn ae• �; ;: rtscticsfil , With copies to the Director, E1SAC chi=r�n+an_ and tp the ;. 77 4i.1 3 -:PI L/MIHARY PROCEDURES: r.: , ., .1aTs eha12 receive, through any channel. f' EMS Or Qt2sex +ise, 1 . f € ;complaints regarding alleged misconduct of any member of the !' F ;1: • OS and screen copies of "CIR■ o• Tap YtB. ! ': . ,�- I the complaint is I; s. .b �:- 1M this oapinof the type described in paragraph.i8.2.1• ; fi-` ''A file Directive the following shell apply:, �' . ; •. 1,: shall be established and records maintained for { j: f. . :I . r ! �•the complaint. 1]: i .. 14,! Receipt of . , ' , . appropriate, the complaint shall be acknowledged, as y : �: : 3.l' ': p. inve stigation will be begun at once into the •'' The Director ehe1 Z be advised immediately of th3s'.. t St action..;,; i . a. . ; If the allegation is not cowered b i is i$ '7 • • ... :1, date-gr.. ed by the Director by paragraph 8. 1.2, • ctor to he more appropriately 1 inperatigated by a supervisor (bureau ab , the • ; ettsil3on Cn> may level or above , the Y notify the accused Member to a i appropriate inveetigatio Y r$ttge { ;, ; 1 iThe Battalion i for the 3nvesti t p shall be available as a reaou�rce ' . ,�, 2. : :The the alias c�g supervisor. 1!i ':: {1 .; ' shall check in torsi (l0] loge to oe j that much investigation hue been carried out and 'sham. ' ` . receive the completed ddcumentatien ;1. 1. 4: ; . :investigation for transmittal to the Director. of the f i' •• 44: .1`.4 PI.AII4T stA, ,1 IJ H07IFI A9'IQii- 1 ,. ,,'.11.!• : ', : ,, •he complainant shall be notified in writing wing the ' i „: itix�g cans 1 t ;P ReCetp�t of the complaint ', domp].'aint status at 30 days after receipt } ' 'f 9onc&usion and final detsreinatinn of the investigation i h -- ... .— �,i uiu ,i, u4�u yr t ioitur v I 1�[J444 `448 D1-29-1996 12:21FM FRCP; CCSO*COPIMUNICMIONG 7t7 — ..-- -- ' - - Ie: I X91 P.@3 f } • DRAFT I• l i, _'" i • - 1 I � f� ;!_ - — }�ireCte;` I ��; i III . 1;! .• ' 15 'GQKFIDFNItALITY:; 1 ij : , 1 j . ; {tam. I shall, recognize that Florida Statutes state that all 1 ;I lS irifo4raatien ohtained pursuant to 1� ' i"cdnfidental until: such a complaint is rt '.; `: 1• 'The conclusion of the investigation, or 11' - T .` p2.. Until the investigation ceases to be active_ t An 1+. 1 .I inveatigatia�n its presumed to be inactive if na i nding ' : ilia made within forty-five 1.{ �I •: ; I is filed. 3 (45) clays after the complaint 1 1 1 { • .1 : investigation concludes with a finding of *no j;;• e : `Pro ble cause', a statement to that effect will he signed - ` i (by •the Director and the assigned and t i f 4. Battalion Coats t i# 1;i . , i Jappi4cable) and posted to the investigative file. The 1, }' ,l. ' y,mnti;e. file is the open to public inspection. • ';` - . ,, ;I he investigation cox Ludes in "probahle cause" I ,; ; +:t3iaG�piine" or too filing f $a' for +i edt, include 9 charges+ a statement to that !; ` " n4 a description of the ordered discipline, . 1 1 be signed by the Director and the gtasi 'I !'. y fined Battalion �'f i; �� blief end posted to the investigative file. The entire file : !j . ! s t) eh open to public inrtpection. • :;f [n z o tnstencea, shall any aeaber of the EMS or any `other : 1� . ! PPraon, except the Director, �� r be informed of the existence of !j - fictive investigation ok- a i. . , any of the facts elicited -i xber+ by, with the exception of the following pars • In any event, the Director Shall be kept advised of 11: ! :i leach 1i2tvesti ation and ii1 ; i '6-1'.,- 10005/008 o: u5..,o ui r r c+icu Vt t nKJfl 01-29-1996 12:22PM FROM CC *CCnILJIICATIENS TO 7937991 P.04 -— 1 IH. • . �. , 1 �' 1117) DRY pf I . I : iii - I '• • f 1 s J I. as b1tledge .in writing receipt o.f the statement:E, ; r. i' ' !"Tl�Mr, a an ist.arnai, administrative inv t ,gatiot l; ..e . ;c io�nai inveatigaitio:s, ou wa.li be aslaed questions 1. 9 i s +e�ifical lY directed and narrowl is - ' "; t Y related to the 14. perf!nrmence of your official duties and fitness for office.: f Yon ; are required to be truthful and answer i hiotaei�tl QueStit]nB F, in accordance with EMS Direi all uir�ed to give a statement Directives. You arI �� , ' , are4 for administrative pnrposee. r' .. . :farther vieb to advise you that if you refuse to testify, or ;8 �i . • ;to lever questions honestly, relating to the performance of +youi�i official duties or fatness far duty, you will be - f e3t�byect to I i• j; •' departmental charges which could result in your .j, : jdistl�.ssal from the EfS_ • i is :1.1 „. . 1 :I i . • • 7 I '. 1 . j"' ou are entitled to all the rights and privil es :� + 19 arenteed by the laws and the Constitution of this ta `J �= '.I i�d . the state Coneitutton of the United States, including the 1►. #r ght not to be compelled to incriminate yourself_ �' : .. . Therefore if t • � j he scope of this inquiry involves clrsa►inal•#; ; ;,�; ,' lactivity, neither your statements, nor any infornet,ion or _�� i +eVideyriae which is gained by reason of such stetementg, can i,: ! .•f�; ! ,I be Bred against you in any subsequent criminal proceedings. • �' . 114.weper, theca stateeaente may be used against you in ff i '; : 'j; . i irilation to subsequent departmental charges. ' • . .,1 � _ This . warning should not be construed to address a grant of 1 , ;; '. ; ;ii�mnnity, .Which i9 solely within the province of the State • i 1 #: Attorney's Office. " i. �� v ; ',I, "$o. ?temher shall, in any Banner, interfere with an internal . {d� : ,.I, .j, 11Aveatfgetien. Except me authorized or required, a Member ; ,'.' i; shall not contact persons involved in an internal . j • , �� !• linveatigution. According to F.S.S. 1/2. 23, any person. ; ., 1 : 4 :(' :' iiztclodin the complainant or the officers comp } 9 P p3.ained • P i . .Ir ' ,; ► agai t, who; discloses or allows to be disclosed, anythi_ngt i ,.; ;I,- lc;anizgted with the investigation of the complaint, before it la4c4aes a public record, iu guilty of a niademenner. _�1 r ' is 1 ' j , ! ..j,t4t4tiE 2.ia •IEVIDENCE COLLECTION: j;,: :, . 1111e: col Lion of evidence in regard= to the investigation.r - 'eemhern of the ENS shall be conducted in accordance With the } lyJguidelines. • ! 'I 1 ' ' • I: � EP -4 JIORT OF INVESTIGATION: : I i' .i, •C 'The Investigator shall prepare a report containing ail the : i , :facts discovered that relate to the alleged ullegatio 5, and .1.; � ;41:-1;., ; I : 01-29-19% 12:22PP1 Mil CCSO*COiIMLINTCATIONS TO 79937991 P.OS 14_I UU CI i 11114 . . . . . . DRAFT . • • ` .i i!; ii # ' 'Jd 1 I j;� i E l `'j I �,� i, m b ►it' eaid! report to the Dist- c `� tor. j s I �.��. Upon r,eceiv . • ins said report of the Director, with the advice l , )of County Legal Counsel. • is ;; ! I .I . �, .;i6..t..;Ile ' F'•IKAL DETERKINATIOti. I' ■ V : ' ah}{e Director may= T • 1+h ,, ' '-C n ±ider all 'the facts contained therein, '• ' ' j Confer r with cangria 3Tt members of EMS, and or the F}SAG.t camm�ttee. • { '.i .'11.'• Cdni;ei- with . the EMS meeber c o) accused of the alleged 1 . . I . 11` ; ' . t; �� # m4a0P duct. With or without additional EMS members present ' 1d �i.th or without waking a record of any one or 1 :f. Y all of 4._ fi : 1 " idJ conferences. i ! ' ,, ' � is . •1 " Ili .;''`i.1 ;At tee conclusion of the above, decide the diSpositi.on of ; agatigr,(e) and indicate a decision, using one of the i ,; . : . foli4ving chhoices as listed on the final di I' 1_i disposition farm • • ' ! '`. • . fUnfounded -- They complaint was not base on facts as X ! ! '. ;31 f H .1 shown by the investigation, or the reported incident • l '!. :, I ,. , ;;did not occur. i • /2., 'I E,�onerated -• The incident occurred, but the action I �.; ,' ',,i .: .1 ; taken ,by the Member(a) was teemed lervfml and proper. • 14 + . 'i , )3., 1 Mot sustained -• The allegation was supported by insufficient evidence which could not prove or disprove ., : I ;, ' ; � f the allegation.. 13' i' 4 , ; 1144 'Sustained - The allegation was supported ,. . ° ' f� , � ; � jppr�ted by sufficient evident .� ; ,,. ;f; i1 • ► i '� a to justify disciplinary action against the • 1 s somber t e). 1E s 11 :• ' :' .i j. �The..findings of the Director shall he recorded in the file • J, )li.gned :by the Director, and the Battalion Card. i g ; The fa.l.es described above are open to the public when ' 1 • is.• ••i. .,. , concluded asp described in paragraphs 8.2.5 - B and C. • 1 ' U4on; reaching a decision, the Director, with or without I1a ';! ., further conOultation with MIS eesbers, or the EMSAC ;. p . t ,; . }committee unless they have been request�+d to review the ii ';1iI .;y ' ' 1irloii ent, at the Directors discretion may: ' ` ` ; ''fit i t'.' Il.l ;+Inform the State Attorney's Office when criminal acts t ;;;� i E . 1mray be involved. i . _�! .4 12.) :c Cause the EMS member c e) accused of the alleged , misconduct to be informed of the findings. ' . 1' • j3. ; ;Permit the member(e) accused of the alleged misconduct ,.. I y s to present oral or written responses to the changes. . i ;4_; , H Determine whatever discipline is required under- the • I „ i ? :circumstances; cause the discipline to he carried' out. �- _ �•; 1 �i. ir-i v A.0 rr.vn nllunl9 'i�d UUli Ull t} i 1-29-1996 1 23FM FPCtI CCS(? CLi�'1[JM1C1�7ION9 --- — t TO 7137991 P. • j{ ' : 11 ' 1 t DRAFT , { , s - ' I )•: i Inform Battalion Chief and . the member(s? supervisor of • 1 .-, 1,Y the abtiv .+. •' ; A:`g_ 11 IkESTIGI►3'ION RECORDS: i 1 . . E .Shall record the decision of the Director, along with ihp eignaturee of the Director and the assigned investigator . i : i ?i:n1! its file at the closing of documents and shall thereafter beirElieved of further responsibility in the case, except i fo+r Corltinuoue maintenance of all files of its cases. ' : :� ; . , : £! :shall ensure that copies of final decisions concerning ' ',,11:._,. are placed in member's 1 .. O$,u d wee found and the all on(a) sul aines if probable jstian(sa sustained. • i. 4 �L tecards and files pertaining to ENS inveetigatioes ahal3. ,, I .. .: 7 bei m it tajned tinder secure conditions within the EMS Office. • j 4 : ' ! l . MS will disseminate information regarding procedures to ? be t, liowed in registering complaints � t . -I {: : ' {�eiub' rs 9' plaints against the EMS or its and will publish statistical. summaries of ; i , I ' . nive: tigatian6 annually for dissemination to the t ; ; j1. of tiS•me!eberm. pvb2ic and i 1 till s FMSxC' .:0+• , committee have been requested to review an '- ;1 incident then the Chairman of the EHEAC committee - will ji e + . ; o d the findings of the committee. r ij : :j . 2 IHAI. Ems. COMPLAINT PROCEDURE ! R+ ox der to properly and promptly respond to complaints me ; e :;'ni8-ng? t ,e. gro nd ambulance or aero-transport, levied against. the M -.a rvi, e, uniform procedures shall be followed in ptroceesing :+ j 1 _f A l complaints levied must be reduced to written form. ( ' r : ! f.t4i zing an authorized Censumer Issue Resolution: (CIR} i td. lfoI • i ! ::;; .1 T1•ere =hall be a met time period in which the coeplai nt ! i .{ . .:�I . prfjll'� be processed, and reperbdecf too, not to exceed six 4 j i •laOhths. , s v3. Alii CYR tnrxrs at;ecll be x�evxrewed by a supervisor, agent or i ; r ,,,- ed. r i.strator, within the EMS department,, signed and .dated 1 - 1' !,yi i011 parties reviewing. %i 4, b�l4S personnel handling CIR cc plairt8 shall lee;' iven• g1e #�fic dir retrti Arcs haw to prviceee coaplaintc to asstsrir . nifc rmity, , i ,�;. ;. i i . :;. ,:: i .i i i:I I ' L2JUVOillW, - ____._,,______ 01-29-1996 12:24PM FROM CCSO*COMMUNICATIONS TO 7937991 P.07 1, ! !E : 1 • : ■ , • . .! : ; "1. : .r*, , i 1 ii • , • . , :i. 1'f t: i ,.:: ' '. 1 . . . . ' L • __el*p 1-11.- . , - , I ;.' - On-i ; a 4uarterly basis, ' the EMS department will; :report. - • ,:, . • 1 :.1 11 ' 11i; ; 1 a 111.y. or frill writing to the ENSAC on the number of CIR farms i: , . • : . • , - Old- during that time period, the nature of the compIant, • • .,. . ! : •;i :' • I a, .:ithe reselution if applicable, The CIR f h. iaras sail be . . j! . I ! made available to ERSAC erhould a need aritire +ar a request he • , • .' ' 11 ; ' wade. • 4,1.1 I ' • : , complainants will be notified of their right' to an 1, ' Al . ' , I appelal before the. EilSliC, should they be dissatisfied with . : I ; 4 - Ili . . , 4 the'ioutcome Suggested by EMS. I. .' ' . i . . : I : 174 oly.l. appeals to EnSAC roust be in writing with a copy of . :; I - : ! •I: ,thel i CIR attached, and a consent form erigned by the patient, - • if ,. . , liar' aiithorized agent, to release information to ENSAC- . I I : 1. 1 I Ic. - • ' 1i 1 i ,3 ' 1 . i. ' ■H ,. j 'IC The appeal deadline to ERSAC is not to exceed 60 days .1: • : : , , i ! 1.:, . i - .Zrom■ the date of the Ens deCision.. . i II ,-; ■ I ! • I .1 ' ::Ii :, 1: j!9 iike ENSAt shall act as on advisory board to the "BCC on .. . ,.. ! 111 11 •: jaili‘1 aspects :01 EMS in Collier County. EREAC shall study and ; 1 1 ,II ; ;xiirfaillyee till opportunities and prohl.ems associated with .. . , 1pfr?allt-ding optimal EMS through Collier County. . I : • !. 4 . : ; . Il • - ' - - : . ; H . . . 1 . id;., i : : • • 4 er . . . 1,11.:!, . • - . . .. j: :. ( , . . . , I . ', . : , • 4 1 : 1 ,- . ; - . . . - I: ., •: .4 i : , 1j1 ' .11 • : . 1 I 1 11 ii1 I • . ; '.; i •nl •.' : . . 14. f ,';;•• 1 ' • • .i• 1 ': f , " i. i . • . ., 1 :!• !; ! I ! • . I ';• --• ; 3 ' i : ! r: • 1 • ' ' I ' 1 ■ .3 • i f• 1 E I ; • 3 i • • 'LI 1 ': •': I 1 ; - i 1; 1 : . T..7:-! ; I 1 i • - • i : E •i.1 r ••. • :3 i 3 • ' 3 J' . E • . •: I 3 7 !3!I ' ' I C I • ; 3 1 'I 3 ; ' ' . • • ! 1 • •'3- 11., ; : E i . ; •..4. : 4. ; • • . • !- I: ; 7 f ,3 33 I • . .:3• 3 • ' . r •• . r ' , . • • :3 i ". . • -;:ii! 1 .i TOTAL P.07