Minutes 07/17/1989 &I/L G-
TO: ALL EMPLOYEES
FROM: EMPLOYEE ADVISORY COUNCIL
DATE: JULY 17, 1989
THIS QUESTIONAIRE HAS BEEN DEVELOPED TO DETERMINE HOW EMPLOYEES FEEL
ABOUT THE CURRENT AND PROPOSED EVALUATION SYSTEMS. THE RESULTS WILL
BE DISCUSSED AT THE NEXT EAC MEETING TO BE HELD AT 10:A.M. ON JULY
27, 1989. PLEASE RETURN THE QUESTIONAIRE TO ANY MEMBER OF THE
ADVISORY COUNCIL BEFORE THE MEETING DATE. COUNCIL MEMBERS ARE:
J. AGUILERA, R. D'ORAZIO, A. HARE, J. ORTEGA, P. HEDRICH, M. GINTER,
S. LEMAY, & W. KOPKA.
PLEASE COMMENT ON THE FOLLOWING EVALUATION METHODS, INCLUDING REASONS
WHY YOU LIKE OR DISLIKE THEM.
1. THE OLD EVALUATION METHOD USING THE YELLOW FORMS.
2. PAY FOR PERFORMANCE.
3. NEW METHOD UNDER CONSIDERATION (ATTACHED)
ADDITIONALLY, PLEASE COMMENT ON THE FOLLOWING QUESTIONS:
4. SHOULD YOUR RAISE COME FROM FIELD PERFORMANCE, OTHER ACTIVITIES,
OR A COMBINATION?
5. SHOULD YOU RECEIVE ADDITIONAL COMPENSATION FOR OUTSIDE PROJECTS?
6. BY WHOM SHOULD YOU BE EVALUATED?
7. WHAT ARE YOUR FEELINGS ON ACROSS THE BOARD INCREASES?
8. WHAT ARE YOUR FEELINGS ON MERIT INCREASES?
9. SHOULD THERE BE A COMBINATION OF MERIT/AND ACROSS THE BOARD?
10. PLEASE ADD ANY ADDITIONAL COMMENTS OR SUBMIT YOUR OWN EVALUATION
SYSTEM FOR CONSIDERATION.
PART I DEFT 1ITICX1 OF PERFCEMANcE DEMENSIONS
ORAL COVUVICATIONs , weight/bal.
e ,'iie :Z suOtnat 714Els .1- E caLawr —�- S4'aaSacroa-4 —a, me-T.0ssri,oeou.-3. Percentage
-Speaks in a clear, distinct and understandable manner.
'♦.t Superior-1 Excellent -A Satisfactory —3 Needs Improvement 1% /
-Is effective in explaining County policies, procedures, emergency
procedures, services, programs and activities.
Superior Excellent Satisfactory Needs Improvement 1% /
-Listens attentively to what individuals (members of the public, peers
or supervisors) have to say and can elicit valuable information from
others including victims and witnesses as necessary.
Superior Excellent Satisfactory Needs Improvement 1% l_
-Uses correct ammar, vocabulary ary and sentence structure in an effective
manner.
Superior Excellent Satisfactory Needs Improvement 1% /
WRITTEN CQIDTICATION
-Writes in a clear, concise and meaningful manner.
Superior Excellent Satisfactory Needs Improvement 1% /
-Is able to summarize a set of facts or ideas so that they are logical,
coherent, and clear and can be understood by the reader.
Superior Excellent Satisfactory Needs Improvement 1% /
-In writing letters and memos, uses appropriate grammar, vocabulary,
phraseology and sentence structure.
Superior Excellent Satisfactory Needs Improvement 1% /
-Is able to write reports, letters and memoranda clearly and concisely
using terms and style which are easily understood by the intended
reader.
Superior Excellent Satisfactory Needs Improvement 1% l
CUSTOMER SERVICE
-Has a genuine interest in and a desire to assist, participate with,
and associate with others (members of the public, peers or supervisors)
Superior Excellent Satisfactory Needs Improvement 1%
-Treats people as he/she would like to be treated and handles their pro-
blems in a manner that shows sensitivity to their needs and circum-
stances.
Superior Excellent Satisfactory Needs Improvement 1% /
-Is most effective in dealing with people without arousing antagonism
and demonstrates an understanding of situations.
Superior Excellent Satisfactory Needs Improvement 1% /
weight/bal.
CUSZCMER SERVICE (cont.) percentage
-Is cooperative in dealing with others and functions as part of the"team"
Superior Excellent Satisfactory Needs Improvement 1% /
-Is capable of treating others in a fair, consistent,impartial manner.
_Superior Excellent Satisfactory Needs Improvement 1% l
-Remains calm under difficult and/or pressure situations.
_Superior Excellent Satisfactory Needs Improvement 1% /_
-Recognizes and adapts to differences in individual styles.
Superior _cellent Satisfactory Needs Improvement 1%
-Maintains an open and approachable manner.
_Superior Excellent Satisfactory Needs Improvement 1%
-Controls feelings and emotions so that they do not influence his/her
judgment and performance.
Superior Excellent Satisfactory Needs Improvement 1% /
-Maintains composure and self-control.
Superior Excellent Satisfactory Needs Improvement 1% l
-Works cooperatively as a project team member.
Superior Excellent Satisfactory Needs Improvement 1% /
INITIATIVE
-Demonstrates assertive initiative in perceiving and dealing with
problems, hazards, and dangerous situations.
Superior Excellent Satisfactory Needs Improvement 2% /
-Is assertive and self-confident .
Superior Excellent Satisfactory Needs Improvement 2% l
-Demonstrates personal leadership and courage in emergency situations.
Superior Excellent Satisfactory Needs Improvement 2% l
-Acts independently to respond to emergency conditions.
Superior Excellent Satisfactory Needs Improvement 1% /
-Identifies threats to public safety and property.
Superior Excellent Satisfactory Needs Improvement 2%
-Initiates appropriate, timely, and effective corrective measures.
Superior Excellent Satisfactory Needs Improvement 2% /_
-Demonstrates willingness to learn new procedures, methods, techniges
and policies.
Superior E cellent Satisfactory Needs Improvement 2%
-Develops, encourages, advocates and adopts new ideas and procedures.
_Superior =cellent Satisfactory Needs Improvement 1%
weight/bal.
JOB SKILLS (cont.) percentage
-Understands the properties, operating characteristics, and uses of
applicable emergency vehicles, supplies, tools, and equipment.
Superior Excellent Satisfactory Needs Improvement 2%
-Is able to learn and understand new techniques, tools, and equipment.
Superior Excellent Satisfactory Needs Improvement 2%
SAFETY
-Is continually conscious of the safety of himself/herself, co-workers,
and the general public.
Superior _Excellent Satisfactory Needs Improvement 1% /
-Understands and follows established safety regulations, procedures,
and guidelines.
•
Superior Excellent Satisfactory Needs Improvement 1% /_
-Exercises appropriate care and caution at all times; observes, cor-
rects, and/or reports unsafe conditions and work practices.
Superior Excellent Satisfactory . Needs Improvement 1% /
-Operates tools, equipment, and machinery in accordance with established
safety procedures and only after sufficient training.
Superior Excellent Satisfactory Needs Improvement 1% /
-Wear's/uses appropriate protective equipment and clothing.
_Superior Excellent Satisfactory Needs Improvement 1% /
ATTENDANCE
-Recognizes and meets the obligation to be reliably present and on-time.
Superior Excellent Satisfactory Needs Improvement 1%
-Arrives at assigned work location in accordance with established work-
ing hours.
Superior _Excellent Satisfactory Needs Improvement 1% l
- Consistently complies with established attendance standards, policies
and procedures applicable to the work unit to which assigned.
Superior Excellent , Satisfactory Needs Improvement 1% l
Advises supervisor of planned and scheduled absences and late arrivals,
notifies appropriate authorities in the event of unplanned absences or
tardiness.
Superior ,Excellent _ Satisfactory Needs Improvement 1% /_
-Uses authorized leave in accordance with established policies and
procedures.
_Superior =ellent Satisfactory Needs Improvement 1%
-Submits to overtime and/or emergency call back assignments as required
by the position.
Superior Excellent Satisfactory Needs Improvement 1% /_
weight/bal.
PLA /QGANIZATION PeE2e2aTe
-Schedules and plans most efficient use of time.
Superior =cellent Satisfactory Needs Improvement 1% l
zes and plans priorities so that they can be accomplished.
Superior =cellent Satisfactory Needs Improvement 1% /
-Establishes a course of action for self and/or others to accomplish
a specific goal.
Superior Excellent Satisfactory Needs Improvement 1% l
-Plans proper assignments of personnel and appropriate use of resources.
Superior -cellent Satisfactory Needs Improvement 1% /
-Is proactive, not reactive.
Superior =cellent Satisfactory Needs Improvement 1% l
-Understands and applies the concept of completed work assignments.
Superior _cellent Satisfactory Needs Improvement 1%
-Keeps appropriate supervisor advised of the status of projects and
work assignments.
_Superior Excellent Satisfactory Needs Improvement 1% /
FLEXIBILITY/ADApT,ABILITY
-Is able to adapt to changing circumstances, policies, and attitudes
of others.
___ Superior Excellent Satisfactory Needs Improvement 1% /
-Listens to supervisor's suggestions and considers other points of view.
Superior Excellent Satisfactory Needs Improvement 1% /
-Changes work methods and techniques to fit the situation and work
assignments in order to obtain the desired goal.
Superior =cellent Satisfactory Needs Improvement 1% /
-Is able to effectively handle a variety of projects and assignments.
Superior _ Excellent Satisfactory Needs Improvement 1% /
PROBLEM SOLVING/DEJCISICN-MAKING
-Knows how to analyze and size up a situation, isolate and identify
the problem.
Superior Excellent Satisfactory Needs Improvement 3% /
-Evaluates alternative courses of action and makes a logical decision.
Superior _cellent Satisfactory Needs Improvement 2%
-Lieges good judgment and common sense in choosing responses, techniques,
work methods, equipment, tools, and materials.
Superior Excellent Satisfactory Needs Improvement 2% l
-Can analyze facts, information and evidence in a logical sequence.
,___Superior _Excellent Satisfactory Needs Improvement 3% /
weight/bal.
EMERGENCY RESPONSE Percentage
-In dangerous situations, appropriately evaluates alternative courses
of action and takes actions necessary to protect the public, co-workers,
and self from hazard.
_Superior Excellent Satisfactory Needs Improvement 1% /
-Operates emergency service vehicles and equipment in accordance with
established policies, procedures, and regulations.
___ Superior Excellent Satisfactory Needs Improvement 1% /
-Remains calm and composed in emergency situations.
Superior Excellent Satisfactory Needs Improvement 1%
-Deals with victims, witnesses, and bystanders in an appropriate
fashion.
_Superior Excellent Satisfactory Needs Improvement 1% /
-Maintains current knowledge of applicable emergency service policies,
practices, and procedures.
Superior Excellent Satisfactory Needs Improvement 1%
/
(4 0 0 ", e_
PAX/cam RATING
Superior 90-100% 7 5%
Excellent 80-89% 5 0%
Satisfactory 70-79% 2 5%
Needs Improvenent60-69% 0 0%
1st infraction----Verbal warning
2' infraction of same offence
----subtract % weight factor
6)31/0c0 &-z-'3 ComsL-PEY-EP Su PEre2aK worst ; tocu n,o,7P0
Pay for Performance Criteria
-The criteria for a 2.5% award increase is changed to a bronze certificate.
-The criteria for a 5.0% award increase is changed to a silver certificate.
-The criteria for a 7.5% award increase is changed to a gold certificate.
These certificates that are awarded annually should weigh heavily when
an employee is applying for a promotion within the service.
Annual award inservice to be held in December, before Christmas, for the
purpose of acknowledging recipients of Phoenix awards, certificates, special
letters or commendations.
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