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BCC Minutes 02/07/1994 W (Strategic Planning)Reported by: TELE: ORIGINAL BOARD OF COUNTY COMMISSIONERS STRATEGIC PLANNING CONFERENCE February 7, 1994 9:00 a.m. Collier County Museum Naples, Florida 33962 Christina J. Reynoldson, RPR Deputy Official Court Reporte~ OFFICIAL COURT REPORTERS Carrothers Reporting Service, Inc. 20th Judicial Circuit - Collier County 3301 East Tamiami Trail Naples, Florida 33962 (813) 732-2700 FAX: (813) 774-6022 2 BOARD MEMBERS: Timothy Constantine Bettye Matthews John Norris Butt i. Saunders Michael Volpe APPEARANCE~ STAFF: George Archibald - Transportation Administrator Mike Arnold - Utilities Administrator Paul Brigham - Court Administrator Dick Clark - Community Development Administrator Tom Conrecode - OCPM Director Neil Dorrill - County Manager Jennifer Edwards - Assistant to the County Manager Bill Hargett - Assistant County Manager Norris Ijams - Emergency Services Director Bill Lorenz - Environmental Services Administrator Mike McNees - Budget Director Leo Ochs - Administrative Services Administrator Tom Olliff - Public Services Administrator ALSO PRESENT: Professor Leslie "Pepper" Martin Chris Stratton 3 PROCEEDINGS MR. DORRILL: Good morning. My only role here today is to introduce Professor Martin who the Board has selected and who has graciously given up his time, probably more time than he ever thought would be necessary, to prepare for today's session. As part of Just a brief introduction of Professor Martin, he is a professor meritus and formally with the University of Wisconsin and they actually got to the Rose Bowl this past year, which is great for them. He's originally from Wisconsin and had worked with the university there teaching marketing, management, political science. He and another individual formed a professional management company and he's been involved in hundreds of seminars, training seminars for business people, doing a lot of strategic development planning activities for the private sector. He retired in 1987 from the University of Wisconsin and has been in Naples and is a friend and neighbor of Jack Pointer's, which is how we first became introduced to him. Affectionately known as Pepper }{artin, but not to be confused with the old football coach at Georgia OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 'Tech. Pepper, I want to thank you collectively on behalf of everyone who's here. We actually have a little scenario and exercise for the class this morning and I think in order to make it work we're going to have to choose up teams. This won't be as bad as your old Sunday School class where they made you pair up in teams and whatnot. The point of the exercise is Just to introduce the concept of group decision making and the importance of making decisions and reaching consensus in groups. For those of you who thought you were going to be prepared for this, you're wrong because they've changed the exercise over the weekend. So nobody's ever seen this one before. I'm going to let Jennifer walk us through the exercise instrument that we have and explain it to us. (A discussion was held off the record.) PROFESSOR MARTIN: I want to say good morning. Well, I was going to say good morning. I can almost now say good afternoon. I probably should thank you for inviting me. This 4 OFFICIAL COURT REPORTERS, COLLIER COU}~Y, NAPLES, FL 33962 5 volunteerism is a very great thing, and I found that out. I'm not sure I volunteered for this Job. I think there are people in the audience who somehow conscripte~ me, and all of a sudden I felt like a volunteer. I nee~ to tell you the first time I volunteered was in 1942. I was in the Army in California in the infantry and one cool morning standing at reveille our sergeant came up and after all this, you know, all present and accounted for, all present and accounted for, all ~resent and accounted for, he says, "Company, I want four people who'd like to volunteer this morning to be truck drivers." I said, Boy, that's great, you know, 25 mile hike planned, I can get out of that and so forth. So I steppe~ forward, steppe~ forward, stepped forward. It was a great day. We pushed the wheelbarrow with 60 pounds of gravel around a company area. So that's an experience I forgot about.until Just recently. I'm not a big part of this program. In fact, my part is probably 95% done. I'm here really to -- I'm not here to plan. I'm not here to set goals or objectives. I really thought I would present to you in this written OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 6 form the workbooks you have a road map to what I think is a logical way for a governmental body such as this to do strategic planning. Because of the legal constraints on the people involved, you have the commissioners with their legal duties and responsibilities, you have the Florida state constitution which is spelled out the kind of government that you have, you have an ordinance that sets forth the duties and responsibilities of the county administrator. so I selected from my experiences and readings and talking with many people over the last 50 years being in. this business that I suggested to you, which we're going to unveil and which you probably read about, I hope, top down/bottom up planning, strategic planning. And I have to make another remark that I think is very apropos. We're not just talking about strategy here, we're talking about tactics. They come from the world of army and war. Those are war terms. Strategy is how are we going to win the war. I don't want to liken this to a war, but it's a very serious matter. And tactics are how are we going to win the little parts as we go along the way to winning the war. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 7 And the reason it A strategy is the overall, which in this case would be a strategic plan. And a tactic would be a goal or an objective within the overall plan to achieve what this group as.a group wants to achieve. A friend of mine who I have great respect for by the name of A. J. Hancock who's spoken all over the country on communications, on this similar subject to planning has coined the term, which has been used, written about, talked about for years, called "shared thinking." And that's what I hope we can do today is for this group to share their thinking in respect to long-range planning and the goals and objectives for this county, hopefully. And I've suggested in here five years, but I notice in the Nesbit Study (phonetic) they're talking about ten years. And I'm talking about strategic things, very important things, the most important things that we can put on the docket that will make this a beautiful county to live in in Florida. So Jennifer, this should be fun. should be fun is because management and planning, for me, is a fun activity. And why? Because it gets results. OFFICIAL COURT REPORTERS, COLLIER CO~TY, NAPLES, FL 33962 Without proper planning, without execution, without follow-up, without evaluation, you don't get results. And so I think that's what we're after today, I hope, is results. Now, let's see what else do we have here? What we have done here is Just condensed a few thoughts today. I don't want to go over this and I don't want to lecture. It's not my Job to lecture. In just a few minutes here -- I just want to remind you of some things I think you already know. These should not be really new. These should be things you already know, and maybe some of these will stimulate your thinking. There may be a new thought in here, but planning comes from management, and management only really has four major goals. The first one is planning and the second one is organizing and the third one is leading and the fourth one is controlling and evaluation. Now, we're talking here in county government a group planning. We're talking about people in groups at various levels doing the type of planning that they're assigned to do legally within the system. And in group planning, two of those stand out as OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 9 being more important than others. And, of course, the first one is the plan strategically$ and the second one is to control the plan as it goes through the system. And if you don't do those things which are absolutely necessary, you're probably going to falter and you're probably not going to be successful. It's that simple. Three levels of management which are most often identified as top management -- I care not what you call top management. In industry we call top manager a CEO, Chief Executive Officer. Sometimes it's a different term that's used. It doesn't matter as long as you identify top management as the people that originate where are we going. And that's what happens in strategic planning. We ask about four different questions. Where are we now as we sit here today in Collier County? Number two, where do we want to go? How are we going to get there? Who's going to do it? And, how much is it going to cost? You've got five questions there. And when you begin to answer these questions in long-range strategic planning, you start to get a pattern for success. We have then middle management, which is the people OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 lO who carry out the top management's plans and long-range goals. We have operational and sugervisory management at the lower level. Each one plays an im9ortant 9art in the total picture. Each one should not try to usurp what's hagpening at the ugper level. To9 down means that top things come from top management to middle management to lower management'and in the process of. bottom u9 you get the reports up and how's it working? Is it working? What are we doing? What do we need to do? How are we doing? So we can continue this top down/bottom up, top down/bottom up, and the communication rolls and the success starts to snowball. You all have a wide range of roles as managers. Within your role -- you have to know that as managers you have to work through people. You don't work alone. You all have responsibility and therefore you're accountable Somebody's accountable u9 and down the to somebody. line. complicated problems. Number three, you all have to set priorities. Number four, you have to be people who can solve You have to come up with OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 11 solutions. You have to be mediators, very important. You are politicians. You need to get along with people. You need to create public relations. You need to have people like you. You have to be diplomatic at times. And you have to make difficult decisions. The strategio planning process is not complicated. You need, number one, to set goals. You need to determine policies and programs that will carry out those goals. It's not strategic unless it's time related. A goal has to be for a period of time in which we want that goal to be reached. An operational year. Yes, Ootober 1st through the following September. That goal has to be reached within that twelve-month period. There are some goals that have to carry over to the second or third or fourth year, such as road building, such as waste disposal, such as water programming for the great growth of these southwestern counties. So time related is very important. If it's not time related, I have a favorite saying about that. It's blue sky. Some day I'm going to take my wife on a trip to Hawaii and it never happens. But I say to my wife, When we have our 35th wedding anniversary OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 next year we are going to Hawaii for our anniversary. It's in the plan. That's the difference between planning and blue sky. And, of course, you have to have a commitment to understanding and dealing with people effectively and understanding of their needs and the wants and the problems of our area which are indicative of the climate and the geography and the economics of southwest Florida. Is there one more? I have to thank Neil and the staff with helping me tremendously to gather and get some of these ready for you people today. This merely shows the flow we talked about, the hierarchy by structure of planning, which starts with the electorate, the county commissioners, the county managers and staff, additional managers and their staffs, the department directors and employees. And the assignments go to day-to-day work to the operational functions, the administrative functions, to the master planning and the expectations of the electorate. And this is that thing that keeps going round. communication must exist. The We've got to have our people, OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 13 our electorate, the people that pay the bills in our county, know what's happening and feel that they're involved and feel that somehow or other they're getting satisfaction. Here's long-range organizational planning flow chart. This is all in the book. The first year the operations here must be specific, time related, action programs. Of course, budget forecast methods~ control and evaluation. Long-range, two, three, four, five. In some cases you can add another five to that for long-range programs projected. They're coordinated. They're extensions. They must also be time related. They must be budget related. They are advance plans. You have to consider what's been mandated by state government in order to fit into that program. And they can all be in pencil because you can erase and update or back date as conditions exist. Long range is not indelible; short range is. Actually, I don't think I need to tell this group, this distinguished group, any more than that. This is merely an introduction to this. I think what we can do now is go to the goals. .OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 14 We've asked the commissioners, who are top managers, if they would give us some of the goals that they feel are necessary for this county. And at this time if the commissioner whose goals are up here would like to explain them, we'd be glad to invite you to communicate with this group. MRS. EDWARDS: What we'd like to do is for each commissioner as we go through this to explain your goals and then we will, with masking tape, ask one of you tall people to place these on the wall around the room and after each commissioner has discussed your goals we'll then talk about how we can categorize the goals. MR. DORRILL: And nobody -- I haven't seen any of these and the staff hasn't seen any of these, so you'll kind of need to walk us through these because Pepper and Jennifer identified and prepared these without us having a chance to see them. MRS. EDWARDS: discuss yours. COMMISSIONER MATTHEWS: months ago. And the vision that I have is I think a fairly simple one that almost anybody can sign onto and Commissioner Matthews, if you would I put this together several OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 that is that we make Collier County a premier place to live with the most efficient government 90ssible in the State of Florida. It's a real broad statement. And the~ five goals by which I would like to try to achieve that - I can hardly see that far, but number one is to maintain the quality of life. We keep hearing that, but in order to really do that we need to develop some quantitative measuring devices, methods by which we can decide what the quality of life really is. Are we going to have -- are we going to have a population of so many people per square foot of beach? Then in order to do that we need to expand our beaches~ i.e., renourish them, make them bigger as the population grows. Are we going to have X number of lane miles of roads for the population? Quantitative methods for measuring the quality of life. I don't know what those are, but that's one of my goals is to try to tag that. Another one is to increase our industrial/commercial economic base in Collier County 40% over the next five years. That s really not, I don t think, a monumental feat compounded over a five-year period. You're talking about something between a five OFFICIAL COURT REPORTERS, COLLIER CO~{TY, NAPLES, FL 33962 16 and a half and 6% increase per year. I don't think that's monumental per year, but it looks like a big number, 40% in five years. To maintain agriculture as a basic economic industry in Collier County. Agriculture has been and continues to be the number one commercial/industrial component for Collier County. It's a major employer. And I'd like to see that we maintain that for some period of time, at least until number one agriculture is no longer viable in Collier County, whenever that might be, if ever. Number four is to increase tourism by 50% percent in the next five years. Now, tourism is kind of a loose cannon that hangs out there. i've talked about that to some people and they say, Oh, our winter population is high enough now. But our winter population is a lot of people who are permanent winter re~idents. They're not tourists. So my idea is to try to solicit ideas and put them into play. Things that will actually increase tourism is people who come here for a weekend, a week or two weeks and then go home. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 17 And then number five, it's a far reaching one but it's possible, and that's to establish quarterly round table discussions involving all the political subdivisions of Collier County. One of the things that's bothered me in the last year is there seems to be -- there seems to be friction sometimes between the various political subdivisions as to what our goals are and where we're headed. Are we really all rowing the ship at the same speed and in the same direction? And I think one way that we can try to pull together more evenly is to establish quarterly discussions. MRS. EDWARDS: Okay. Next we have Commissioner Constantine. COMMISSIONER CONSTANTINE: I just said to Neil I need to invest in glasses. The number one is something I talked about a lot during the campaign in '92 and we've done some of this last year and that's Just streamline our government, cutting out some of the nonsense or cutting out some of the duplication and the waste. Corporate America, you see all the major OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 18 corporations, whether it's IBM had their first layoffs ever in the last year, or you see many of the major cor90rations streamlining. And after all the growth and growth and growth in the 'SOs, they found some of that had gone too far. I think we've seen the same, either the reorganization we Just looked at in Developmental Services or the utilities audit we Just did where we looked at ways to streamline that. I think we need to continue in that vein. We saw percentage-wise a tremendous increase in the number of county employees between the mid '80s and now. And I guess in the past year we've looked at -- we have either cut or are in the process of cutting about 40 positions. And I think that's headed in the right direction. We don't want to have performance or we don't want our service to the public to suffer, but right now I think there's some fat there, there has been some fat there. We need to continue in that effort. The roadway system, this goes along a little more specific and in detail than what Bettye says. At what point is the appropriate Level of Service? And I thi~k OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 19 that may be different for different type of roadways. We have a Level of Service and there are certain areas where we address it differently. There may be some of the major roadways as time goes on and as costs continue to e~calate in that we struggle for how we're going to pay for it. There may be certain major roadways where that quality of life is acceptable on some of the bigger roadways, a lower Level of Service. And there may be other roadways where we need to step that up a notch. So I'd like to see us focus specifically on the roadway system. That has consistently been one of the concerns of the public and the survey and it's something we've struggled with, but money-wise that was a real struggle issue as well. The environmental issues in the past, way back when they always say geez we're sort of playing catch up because the environment was ignored, but I want to make sure at this point we don't go too far in trying to make up for that. Does the pendulum swing too far the other way now? And we had the presentation a few weeks ago to the Board that divided the county into two counties and OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 20 SO on. Statistically we look as though we're going to be by the next ten years putting away as much as 80% of our county, either preserved or restricted in some way that will never be used. And is that enough? A~d I know we've debated that, but I'd like to set some sort of specific policy that yes, it is or no, it isn't. I don't think anyone argues that we don't want to pave the county or anyone argues that we need to be sensitive to the needs of the environment, but at the same time as human beings we're a key to the whole picture and we need to be sensitive to the needs of, as Bettye talked about, the agriculture and the different industries associated here as well. We don't want to go too far and damage the economy. And at times I feel like that pendulum has swung too far, and perhaps we can go a notch beyond. So I want to try to get some sort of balance on the environmental issues and see where the public and the majority of the Board wants to head with that. And finally, the solid waste. This is something we've got on the drawing board for this year, but I'd OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 21 like to nail down exactly how we're going to do that not only for the next ten years but long-term, whether we'll split that with creating some things by composting or whatever in the county and shipping some out of county or having one specific landfill with a life of 50 years somewhere in the county. But we've got all the RFP'zone now and that sort of thing, but I'd like to put that to bed once and for all with a true long-term vision. We're looking not only at five-year goals but beyond. And I see this particular one as a 30-year goal or a 40-year goal. This is something that we can address that can go well beyond perhaps even our lifetime. MRS. EDWARDS: Commissioner Constantine also shared with us his expectations, if you'd like to elaborate on that, please. COMMISSIONER CONSTANTINE: Frustrations I guess as much as expectations. For probably the first six or eight months with the three commissioners who were elected in 1992, and part of this I'm ~ure is Just the honeymoon aspect of new people on a board, but we seem to work as a team, the five people work as a team. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 22 There was no pride in authorship or there was no, Geez, I've got to get my two cents in or make sure I'm heard here. It was what are we as a board going to do? And at the end result -- it didn't appear anyway that anyone cared that they got personal glory or personal pride as long as the Job was accomplished. By the fall, though, probably September or October, somewhere in there, all of a sudden we're -- it's not the idea of disagreeing. We're always going to disagree, but people kind of -- and I'm as guilty as anyone, but all five of us kind of tried to get our own words in seemingly for the sake of having the quote or being "on record" as something and we kind of lost that team aspect of achieving what the goal was. And I don't know, some of the meetings didn't run as smoothly at that point. And I'm not sure what happened, but in December for three or four meetings, two or three meetings, I guess all three meetings in December, we seemed to recapture that a little bit of working as a team. But I think we need to try to recapture that again now and work with that because it worked very well. And OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 23 I think both the public and the media recognized that throughout most of '92. And if we can recapture that, it's more beneficial as well. And the last thing on there, it says, "Individual commissioners need to respect the majority decision." One of the things I find very frustrating -- and again, we're probably all guilty of it, but is when things are turned down by a four-to-one vote or passed on a four-to-one vote and that one commissioner brings it back again two weeks later and brings it back and we may see those things two or three times and all we do is spend another half hour and another week discussing it. If there are new facts or something completely different that we didn't know previously, that's fine. But if there is nothing new, I don't know why we keep bringing back a discussion over and over and over and we end up still four to one over and over and over. And to me, it's a great deal of wasted time dealing with someone's ego oftentimes. And again, I'm not saying any of the five. I think we've all done it. But it's just wasted time. I wish once something is done, unless there is new OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 24 facts or a new reason that comes up, I wish we could just move on. And you may not be happy with the decision, but if we could Just move on with that. MR. DORRILL: That's good. MRS. EDWARDS: Would you like to take a 15-minute break now, or do you want to continue? MR. DORRILL: Why don't we finish with the commissioner's individual things and then break. MRS. EDWARDS: Commissioner Saunders. COMMISSIONER SAUNDERS: I did not list a vision for Collier County but I would subscribe to Commissioner Matthews' vision that we want to develop a premier or maintain a premier place to live. And then secondly, to have a local government that is as efficient as possible. Commissioner Matthews used the standard of the best or most efficient local government in Florida, and I would subscribe to that also. What I attempted to do is list six items, I believe six, that I think -- MRS. EDWARDS: It continues on the next page. COMMISSIONER SAUNDERS: -- need to be accomplished OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 25 in order to maintain Collier County as a premier place to live. And these are not -- as noted on the top there, these are not necessarily in the order of importance. As a matter of fact, they are not in the order of importance. They're Just six generalized goals. The first one is to develop and implement long-range solutions to the collection and disposal of solid waste. That's an obvious one that I think everybody so far has had that on their list. Secondly, development and implementation of programs necessary to protect, preserve potable drinking water supplies, both surface and groundwater, for current and future residents of Collier County. Clearly in reference to one comment Commissioner Constantine made on his list of issues concerning the swinging of the environmental pendulum, clearly that pendulum swings back and forth from great zeal to protect to a little bit less zeal to protect. And that's something that perhaps on a national basis I think the pendulum has swung back and forth quite a few times between the Bush administration and the Clinton administration. That's something that's always going to OFFICIAL COURT REPORTERS, COLLIER COU}~Y, NAPLESt FL 33962 26 be the case. But I think there's one constant that we need to keep in mind when we're dealing with environmental issues and that is that as the population increases, which it · will, we're going to have less and less valuable habitat. We're going to have less and less areas that serve as recharge areas for potable drinking water. That ties into the tourism aspect that Co~missioner Matthews mentioned. She wants to increase tourism by 50% over the next five years or whatever. We need to have areas other than the beach if we're going to increase tourism. We're going to have to have areas like the Corkscrew Preserve where people from all over the world will come to see different habitats, not Just the Gulf of Mexico and the beach, and not just golf courses but things that they will not see anyplace else in the world. So we need to -- when I start talking in terms of protection of areas for potable drinking water supplies, I'm thinking in terms of natural systems that will serve that purpose but will also serve the purpose of providing an eco-tourist destination. Number three, development and implementation of a OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 long-range strategy to deal with health care issues such as county employee health benefits, indigent health care and control of the spread of communicable diseases in the general population. That, too, is critical if we're going to maintain a premier place for people to live and to visit in Collier County. Commissioner Matthews talks in terms of increasing the agricultural base in the community. That would be a tremendous economic benefit, but with that economic benefit there is a cost. That cost is increased indigent health care. That cost potentially is increased problems with communicable diseases as we have people from other parts of the world coming to work for three months out of the year. They're going to need health care. They're going to bring specific problems with them. We've heard in the recent media the problems associated with tuberculosis as Just one area of communicable diseases that if we don't take steps to control those types of things now we're going to be spending millions and potentially billions, not as Collier County but as a country to deal with those issues. 28 Tuberculosis, we had the health department make a presentation to us about three years ago. Doctor Polkowski wanted 75 or $80,000 for a TB program that she felt was critical if we were going to stop the spread of tuberculosis through many areas of Collier County. We turned her down. I did not vote to turn her down, but the Commission turned her down. Two weeks later there was a two-page spread in the New York Times talking about the ticking time bomb of tuberculosis an~ what it's going to cost the local governments and the country as a whole. It's into the hundreds of billions of dollars now becaus~ local governments and the federal government did not spend small amounts of money to control the spread of that disease and control that disease early on. There are other examples of that that are necessary. So I think that to me is an issue of making sure Collier County's a premier place to live. Development and implementation of strategy programs to aeal with Juvenile crime ana criminality in general. It all ties in with the objective of keeping Collier County a nice place to live. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 29 Development and implementation of strategies to increase diversity in Collier County's economic base and to ensure economic stability into the future. We have been lucky in Collier County. The recessions have not hit us as hard as they have in other parts of the country. But we need to make sure that we do have a better economic base. Agriculture needs to be expanded and general business needs to be expanded. And we need to react to the opportunity of the 10th university as a stepping stone to increasing the diversity of our economic base. And number six, development and implementation of strategies and programs to ensure increased efficiency and cost effectiveness of all government programs, policies and procedures. This is something that all of us have been striving towards since the first day of getting in office. It applies to all five of us on the Commission. We have different views as to what makes government more efficient and more effective, but I think we all had that as our generalized goal. And that was one of the visions that Commissioner Matthews has for Collier OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 30 County. MRS. EDWARDS: Commissioner Volpe? COMMISSIONER VOLPE: Basic theme here is going back to the Nesbit Study. Two deficiencies that were identified in the community were a lack of leadership and a lack of sense of community. And underlying those four conceptual goals is the issue of the sense of community~ quality of life issues also in the context of either our environment and some other issues. Transportation, in my view, is not a quality of life issue. It's not what brought all of us to Collier County. It is obviously one of the things that will cause people to leave this community if we have an inadequate transportation network, but we all got here when this community was virtually inaccessible. As the community continues to grow, we have done -- we're working on our build-out study and we are trying to identify as a planning tool the infrastructure that is going to be required to support the population which has been projected to be somewhere in the neighborhood of 400 to 500,000 people. As a part of that quality of a life issue, safety OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 31 in our neighborhoods and the protection of our residential and commercial neighborhoods, in my view, is a very, very important quality of life issue. And so for the first planning goal I've identified the implementation of the Safe Neighborhood Act as it relates not only to our residential neighborhoods but to our commercial neighborhoods as well as we begin to see our infrastructure to continue to expand and the impact it's having on the community overall. And that is not only the North Naples Planning Community, but on Marco Island and in the City of Naples and East Naples, throughout the community. That's number one. Number two, this is -- the establishment of a four-year nationally accredited institution of higher learning in Collier County. Sense of community. Most of us have come from someplace else, obviously. The little community that I was from, we had a very important college in our little town. Population of the county was 160,000, but we had our own college. I think that exists in most of our locations throughout the United States. I realize we have the 10th state university. I realize that we have the Edison Community College, but I OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 think there are opportunities for the community under existing legislation through an educational authority to augment what is currently being done by the School Board. And I think there would be a real sense of community if we could establish within our community for the long-term future a four-year college which would be Collier County based, which would not be a detractor to the loth state university or to Edison Community College. I think that does quite a bit for a sense of community. We've all talked about we're now developing the economic element of our Growth Management Plan. And I think that the implementation of the economic element of our Growth Management Plan is critical. Commissioner Matthews has identified agriculture. My view is that agriculture, although it is the largest single industry in Collier County, second tourism and third construction, agriculture in terms of sense of community and what agriculture itself contributes to the community, I think that we need to begin to look at tapping some of the entrepreneurial enterprises that currently exist here and through the economic element of the Growth Management Plan implement that. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAP~ 33 Four, direction of the mission of the -- actually, it's the health department. I think health care -- commissioner Saunders has touched on it. Our health department currently is really providing primary health care. And my view is that that should not be the mission of a public health unit, to provide primary health care. And with the discussions that are taking place at the state and national levels, I think that we as a Board of County Commissioners can do more steering and less rowing and that we should really be redirecting some of those health dollars that are currently going into our health department and directing them away from primary care and perhaps looking to the "quasi-public sector" to provide the primary health care because as I think we all know currently our health department is servicing only pregnant women and children under eight years of age. And Commissioner Saunders makes the point about communicable diseases, and that is obviously public health. And so I think that that long-term should be something that we should be viewing as a community. Health care and courts and courts administration, those are the somewhat silent organizations that we fund OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 34 significantly; the health department and our courts and courts administration. Courts administration ties back to the concept that we've discussed and that has to do with privattzation in part. It has to do with privatizing our Jail and our correction system to see whether there are opportunities for the private sector; under the control of government, b~t actually the operational aspect of the jail in particular perhaps being handled by the private sector. Those are the five. MRS. EDWARDS: Commissioner Norris. COMMISSIONER NORRIS: Once again, these are five ideas that I brought forward not in any particular order of importance, Just numbered to keep them separate. I think some of them -- most of them actually have been voiced by other commissioners, so we seem to be on the road to consensus on several of these in the first place, which sounds encouraging for our discussions here today. The first one, to develop and implement a plan to accommodate the solid waste needs. And I put in 25 years in order to stress the point that I think we need to look way out in the future. Twenty-five years may not be the OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 35 appropriate time scale, but just to make the point that we need to look long-term. I put 25 years on that. As Pepper has pointed out, you do need a number or else you're not really setting the goal. You do need to put the number in there. So I put 25 years in there. And I think we're all familiar with the issue and the different parts of it. But we need to go ahead sometime this year if possible or it looks like we're on track for that, to go ahead and make our long-term plan and get it finalized. The second one there is to develop the information necessary to use in our decision-making process. And this ties right in with the one that Commissioner Volpe just mentioned concerning privatizing the utilities division as well as any other division or department that would be both economically and practically feasible. And what I mean by that is Just let's take a look in-depth at everything, put everything on the table, essentially, and see if it's appropriate to privatize. If it is appropriate to privatize, what does it mean to us? What does it mean to the operation of our government? And what does it mean economically and OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 36 practically? And if at the end of all that information gathering the decision process leads us to privatization, then that's what we will know by the time we develop and examine all that information. Number three there is to develop and implement plans to accomplish continued downsizing of economic efficiencies in county government. And that ties in with number two, of course. The thrust is, as mentioned by some of the others, to continue to make our government run as efficiently as possible. And whether or not we privatize different portions of our government, that it still remains that weprobably have the opportunity to make some more economic efficiencies and some more downsizing as we've done in the past year or so. Develop and implement a process to simplify and condense legislation. For example, the LDC. I wouldn't put this at this point in time on the front burner, but it's something that over time I would like to see us at least address. It seems that portions of the regulations that we deal with are unnecessarily complicated and OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 37 perhaps there's some room to simplify some of these. If there is, that would help us operate in a more efficient That's something I would like to look at over manner. time. And number five has been mentioned also by some of the others that we need to make sure that we have a long-range plan to develop and identify our future water sources, what are they going to be, where are they going to he, how are we going to protect them, that sort of thing. We do need to -- I agree with the others that have brought this forward that that's something that, of course, is going to involve everyone. It's of the utmost importance that we have that for the future. You can't live without it. So with the work that we do now we'll have long-term, very long-term implications for Collier County. Those are some of the things that I think we can work on immediately and put them into effect. Jennifer? MRS. EDWARDS: Thank you. I think now what we need to do is take our little break and then we'll come back OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 38 and we'll continue talking about this. Let's take a ten-minute break. (A break was had from 10=40 a.m. until 10=50 a.m. and the meeting continued as follows=) PROFESSOR MARTIN= Well, thank you very much. You know, this is an extremely interesting open discussion, which is exactly what I had hoped we could generate here. A. J. Hancock would be pleased because he would see shared thoughts and ideas being shared. I was quite interested to find out that we have a lot of areas of consensus. We find that you are thinking generally in the same direction. And I had mentioned before philosophies. I think if we can get the key planners in our county government to philosophize~ your philosophies are the same, that you can negotiate those things that Tim Constantine talks about that are difficulties where you're not always going to think alike. And that's normal. There's nothing wrong with that. It's just a matter of background and experiences and your own constituencies and so forth. I'm very pleased. And I think if your philosophies can generate in the same direction that you will be able OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 39 to negotiate successfully and come to many happy conclusions and long-range plans that will be excellent for our county. We'd like to hitchhike on Commissioner Matthews' vision. She seems to be the only one that came up with a mission statement. And I think it would be well for us to take another look at her statement and see if we have some other input, some other thoughts, in regard to that statement so that we can maybe come to a consensus of opinion that this is the kind of vision we ought to be creating for our governing body and the people that execute the things here in the county. Would you care to expand on that, Commissioner Hatthews? COMMISSIONER MATTHEWS: Well, to me the purpose for a mission statement is an umbrella type of statement that should be a fairly easy statement, a concise statement, and one that's easy to buy into. And that's why I put that up. I can't imagine that we would not want Collier County to be a premier place to live, nor can I imagine we would not want the most efficient government in OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 4O Florida. PROFESSOR MARTIN: and -- COMMISSIONERMATTHEWS: PROFESSOR MARTIN: think it's important. And that's -- it's a fairly simple statement. But it's a very strong statement Yes, it is. -- it does have vision, and I Commissioner, would you care to add anything or have any -- COMMISSIONER SAUNDERS: Well, I think it's a statement of the obvious, and maybe that's okay. Maybe we don't need to be stating things that are not necessarily obvious, but I think that's a statement of the obvious. We want this to be a premier place to live. I agree it's an umbrella statement. And if that becomes our vision statement, we then need to figure out what are the components necessary to accomplish that vision, which I guess is strategic planning as you pointed out. PROFESSOR MARTIN: Right. In other words, if the vision statement is kind of a consensus of your thoughts, then you fill in the blank spaces with your strategic planning to support that statement, which is, you know, OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 41 terse and to the point and well taken. Would you like to add anything to that or are you -- COMMISSIONER SAUNDERS: No. I.think for my purposes in terms of going through all the goals and everything would be the ways to get to that. I think that's a fine statement. Perhaps we want to modify it as we go through the meeting, but I don't have any desire to add to it. PROFESSORMARTIN: Co~missioner Volpe. COHMISSIONER VOLPE: I agree. I mean, that states the obvious. And that has been our mission in some of our earlier strategic planning sessions. My view is, though, that we as the Board of County Commissioners need to provide the leadership to get us from where we are to where it is we want to be. PROFESSOR MARTIN: Leadership. COMMISSIONER VOLPE: And, you know, it's fine to say that, but who's going to get us there? And it seems to me that it's really a question of leadership that can emanate from the five members of the Board of County Commissioners. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 42 PROFESSOR MARTIN: Nesbit Study. COMMISSIONER VOLPE: PROFESSOR MARTIN: talked about there. COMMISSIONER VOLPE: Yeah, which was mentioned in .the Um-hum. It was definitely mentioned and That's what everybody wants in this community, I presume. And, you know, as Commissioner Saunders says, it states the obvious. But our goals should be and our mission should be to implement that. And we'll flush that out as we proceed in this session this morning. PROFESSOR MARTIN: Commissioner Constantine. COMMISSIONER CONSTANTINE: I concur that it states the obvious. The one thing that I would add to it, which should be equally obvious is not only the most efficiently run local government but also the most responsive and efficiently run. Maybe that's part of being efficiently run, but I think being responsive because the desires of the public are going to change if we're looking at long-term goal setting. There are certain things that are going to happen now and ten years from now there will be goals 33962 OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 43 that we may not have thought of or may not be a top priority now. As that changes, I think the government has to have the wherewithal to respond to that. PROFESSOR MARTIN= Very good. That's why I stated that the second and the third and the fourth and so on years are what we call pencil years. You pencil in those things that at that time seem to need to be done and are part of the long-range program, and they are changeable. And as the economics and the other aspects of living in this county change, they can be changed in order to accommodate that rolling, planning process. And this is what really has been happening in major industries today. rolling budgets. It's called rolling planning and You've used that term, haven't you? COMMISSIONER MATTHEWS: Oh, yes. PROFESSOR MARTIN: And I think that's an important aspect of the planning process that you keep rolling them over and rolling them over from the operational year to the longer range years to accommodate what's happening today. Where are we today? And we'll be someplace else next year today. Commissioner Norris. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 44 COMMISSIONER NORRIS= Yes. Well, I agree that it's stating the obvious. This seems to be a statement to me that we need to keep in mind as a guiding statement to help with all of our decisions because I think Collier County is a premier place to live right now, but we want to make sure that we keep this in mind with all of our decisions that we ensure that Collier County remains a premier place to live. And I saw consensus with the other -- the lists from the other co~issioners that we seem to have consistent consensus already to make our government run efficiently and responsively. I think we're all on the right track on that. COMMISSIONER SAUNDERS~ I'll raise one question to Commissioner Matthews. In terms of defining Collier County as a premier place to live, as we were going through some additional discussion the thought came to my mind that Collier County is a premier place to live right now for a lot of segments of our community. It's not a premier place to live for other segments of our community. So maybe we need to define who are we talking about OFFICIAL COURT REPORTERS, COLLIER COUNTY~ NAPLES, FL 33962 45 when we say Collier County's a premier place to live? Are we talking about the wealthy retired people? Or, are we talking about young people with young families moving here to start a life? Are we talking about the indigent farm worker, migrant farm worker, ~o's come here to assist in developing an agricultural base? What segment are we talking about? segments of people? COMMISSIONER MATTHEWS: or, are we talking about all In my drafting that statement, I'm talking about all segments because "premier" has a different definition for whoever's reading the word. It's whoever's reading it. COMMISSIONER SAUNDERS: the case also. COMMISSIONER MATTHEWS: like beauty. It's in the eye of I would presume that to be Expectations are what's going to define what that word means. PROFESSOR MARTIN: And various levels of our constituencies have different expectations. MR. DORRILL: I like the aspect from a staff perspective -- and let me encourage, you know, the staff people here to speak up in addition. That division thing OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 46 is important to me because it helps with the sense of ownership, and it also helps a little bit in terms of what I call the esprit de corps of the staff, the team approach to trying to deliver on that vision. And I think it helps in terms of ownership. I'll be honest with you, though, I'm a little guilty in terms of what Burr said about, you know, making it the premier place to live. I think at least from a staff perspective we're real focused on the registered voter or ad valorem taxpayer in terms of who it is that we're trying to make happy. And I think sometimes from a staff perspective our customer may not be that new family, you know, who's moved to try and come to town and may be living in a duplex apartment in Golden Gate City. Or it may not be the Guatemalan farm worker in Immokalee because from a staff perspective maybe we're a little too focused on registered voters and ad valorem taxpayers. So I thought it was interesting you said that because there may be a little difference in terms of how it is that we do define "premier." COMMISSIONER CONSTANTINE= I think just to expand OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 47 on that a little bit, when you point out you want to try to address everyone, I think we want to give everyone the opportunity to take advantage of a premier community. I don't think it's up to us to make sure everyone is on the receiving end of that. It's up to them to take advantage of that opportunity we provide. And I just want to differentiate between that. COMMISSIONER SAUNDERS: I wasn't suggesting that we need to create a humongous welfare state in Collier County. I was just pointing out that -- COMMISSIONER CONSTANTINE: I didn't thin~. you were, but -- COMMISSIONER SAUNDERS: We can all sit here and say we have a premier community in which we all live and enjoy, but there's some people in the community that would not agree with that statement. And we need to be mindful of what it is that's made that happen and is there anything we can do to -- COMMISSIONER CONSTANTINE: Exactly. If those opportunities are lacking, how can we provide them. PROFESSOR MARTIN: Mr. Clark had a thought. MR. CLARK: Sometimes. I think that I'd like to OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 48 follow up a little bit on what Nail said, and perhaps what all of you are saying. We do have many segments and in fact we have a wide range of lifestyles and perhaps availability of funds and access to life's goods and lifestyles in Collier County. And from that perspective, I think it important that you do, and you always have, this commission always has been very responsive and I think the listen attentively to staff people when they bring such issues before you because as Nail has said, they're in the field. They see those conditions. And when they bring those images before you and they bring those conditions in front of you that they're talking about on those issues such as -- and I'll give you a good example. In 1989 this Commission was asked, and a lot was brought up on the Commission's own initiative, to bring a minimum housing code in which the Commission then and this Commission supports very strongly that no citizen, no resident of Collier County, should be expected to live below a certain minimum lifestyle. And those things obviously are the obvious, but OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 49 they shouldn't be allowed or mandated or required to live with raw sewage on the floors and electric wires sticking out for little kids and so forth. so probably following up a lot on what Chairman Constantine said, that government, from many of our viewpoints, has a role to say that the minimum floor -- that we have a minimum floor of which no one should be required to live in conditions below this standard. And this Board has been very supportive in providing funds for enforcement to go out and enforce those kinds of regulations by which people should live below. MR. CONRECODE: not be required to I think that brings up an important point in the sense to that when you look at a particular issue like transportation or like parks and recreation keep in mind like Commissioner Saunders said who all the constituents are that use that, whether it's the wealthy retired person that likes to walk the beach at sunset picking up shells or whether it's combining pathway programs with the transportation program. And we have certain constituents that only have a bicycle for transportation and others who use it more for OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 50 recreational purposes. And certainly if we keep that broad perspective it may help in developing programs that really meet all the needs. MR. DORRILL= So what you're saying then, what some of others are saying, we don't want to have an elitist approach to community standards or service. We need to recognize that the community is very diverse in terms of, you know, where they're coming from and what's important to them. MR. OLLIFF= That's one of the things we've always struggled with is when we talked in here about what is premier to one person or one group may not be premier to another group. And we've always struggled a little bit with trying to define what is what the co~unity wants? What does the community decide that they -- what level of service basically is how that relates. What is premier to the community? And I think what we've historically done in a lot of cases, I know at least in Public Services, is we as staff have sat there and tried to decide what it is that the people out there want in terms of services. And we've not had a good way of having a good ear to the OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 51 community to hear from them what is it that you really want from your park staff? What is it you really want to see in your library system? And one of the things we're struggling with now is how do I get a better grip on what the community actually wants in terms of services as opposed to us Just sitting -- I'll give you a gooa example in the parks department. On the recreation side, I think for years we've got people who were brought up in recreational programming through the university system where they taught primarily youth and adult athletic kinds of recreation programs. But if you look at the makeup of this community, it is probably 50% elderly population. So our rec staff has been sitting over here gearing all of our programs towards children, young adults.and teens. COMMISSIONER SAUNDERS: What is the median age in Collier County? It's in the low 40s, isn't it? PROFESSOR MARTIN= Thirty-seven or thirty-eight, I COMMISSIONER SAUNDERS: think. So to say most of the is not correct. people are elderly or retired OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 MR. OLLIFF: It's getting younger, but I thir~k there is a group, a'large group, a larger group in our co~unity than in most communities. I think an elderly population that our rec staff is probably not really focused on at all. So in terms of what programming do we offer, I think we probably missed it a little bit, you know. I think we've done a good Job on one end, but I think we just sort of missed that by not listening to what the community really wants. COMMISSIONER MATTHEWS: To handle something like that, though, we know that in like St. Petersburg whose median age is very high for our rec staff to be in contact with their rec staff, what are you doing with the elderly? And sometimes it's trial and error. MR. OLLIFF= I think that's that whole change in our perspective where we're trying to get where we're more customer oriented. And no matter what it is that we do, it's not what do we want to provide them, it's what do they want us to provide them. That's what we're trying to change. COMMISSIONER MATTHEWS= Sometimes they don't even OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 53 know. MR. OLLIFF: That's true. MR. CONRECODE: Kind of like the shift from McDonald's playgrounds to McShuffleboard. MR. OLLIFF: Exactly. MR. CONRECODE: I saw an article in the newspaper this weekend where McDonald's is actually putting in a shuffleboard to support the elderly population. PROFESSOR MARTIN: I think what we've done here is kind of come to a consensus thought again. We have these levels of management responsibility within the system and we have levels of needs and wants and desires and expectations of the public and the county which vary. And as a result, you have different levels of which to address the overall planning for the county, to try to satisfy those groups within the county that are your responsibility, whether it be library books or park recreation or traffic or water or solid waste management. People need to be served. And it all comes from those three things I mentioned, needs, wants, desires and, of course, their expectations at that lifestyle level, income level, where they live level. So we have -- it's OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 a tough problem. MR. DORRILL= Are you suggesting that as part of what we're trying to establish today for the future it would be a good thing for us to have a vision statement? And we've kind of started with Bettye's. Are you encouraging us to buy into or to adopt a vision before we get into the individual goals? PROFESSOR MARTIN= Well, I think the suggestion was made here is let's see if we can get some kind of consensus thought on a vision for the county, recognizing that our problems that would have to be further refined as this is discussed in smaller groups and with your division people having more specific input. And that's what I talked about, this goals down and planning down and up and planning down and up. I think you need a vehicle eventually, a simplified universal vehicle of some kind, to send the plans down through the organization and to have the organization respond back up through the organization so the commissioners are well informed of what's happening. And I don't want to know what's happening four months later. I'd like to have more input on a more OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 55 regular basis, simplified, that doesn't require hours of my time in order to understand it. These things happening in here that we're talking about today that we think are important for the county as far as operational years and long-range planning. And that's one of the things I haven't had a chance to get into. This was a mammoth Job as it was in two months without -- with very little direction from anybody. I did have some help, don't get me wrong. But I had to do a lot of digging, and I haven't seen what kind of paper flows. I think the paper flow here is very important because you need to be informed, number one. And you need to make it simple so you can absorb it quickly and not take hours of your day, your busy days, and respond if you have other suggestions or thoughts or disagreements or even a pat on the back and say, Hey, you guys are doing a good Job, keep it up. Now, do we want to move on to some consensus? It seems like this is pretty well etched now as a consensus. COMMISSIONER SAUNDERS: It's etched in pencil. We can always come back. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 56 PROFESSOR MARTIN: MR. OCHS: Pepper? hairs. That's a good idea. PROFESSOR MARTIN: Yes. MR. OCHS: Just one quick comment without splitting I find that as we look at the vision statement, it doesn't speak to effectiveness as well as efficiency. We may be missing the boat just very clinically defined. You know, we all know efficiency is the cost to produce a unit of output, and that's very important, but effectiveness, going back to the Drucker (phonetic) -- PROFESSORMARTIN: Yeah, the Drucker statement. MR. OCHS: If you're not doing the right thing, you could be doing a lot of things efficiently but if they're not what the constituency identifies as being the things that are the right things to do, we may be missing the boat. And that goes back to Commissioner Constantine's statement on responsiveness. When I think of what is an effective program or service, it gets into those areas of quality and customer satisfaction, responsiveness and accountability. So I would Just encourage the Board when they do OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 adopt a vision not to forget about the effectiveness as well as efficiency of whatever service or product. PROFESSOR MARTINI statement is very true. Well, that's an -- that Drucker If you read into that, what he's talking about, it's a terrific thought. Do we want to move on to try to consolidate some of these major goals from this statement? Everybody in agreement? Okay. What we are looking now for is some consensus, so anybody can lead it off. All of the goals As are there. Do you want to start out? COMMISSIONER CONSTANTINE: I'll give it a try. I looked, I jotted down as well as -- I can't see them behind me, but I jotted down notes from all four. There were three things that seemed to Jump out immediately that all three of us were comfortable with. One obviously is solid waste. I think all four or five of us put that down as something.we need to set a definite direction on. And John said 25 years, and I had said some sort of long-term. So I think we're all in agreement on that that we've got to set that one in OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 58 particular. We can actually look at long-term. There seemed to be a general -- we all worded it a little differently, but a general consensus of somehow reducing the size and the role of government.. And I think that we can do that a number of ways. I talked about streamlining, and I think John talked about privatization. And I think that can play a part. The third one I had was expanding the economy. And I think those two go hand in hand. I think if we downsize government and make things a little simpler, I think it was John again that said simplify the LDC and that type of thing. I think that goes hand in hand with expanding some of the industry and some of the commercial business that Bettye had mentioned. So those were the three things that jumped at me we all seemed to have mentioned in one way or another. PROFESSOR MARTIN: Bettye. COMMISSIONER MATTHEWS: Based on the stuff that we've looked at, I think we're all in pretty much agreement with some of the direction or some of the tasks that need to be accomplished in order to fulfill the vision. OFFICIAL COURT REPORTERS, COLLIER COUNTY, 'NAPLES~~ FL 33962 59 I guess you're all aware by now. I did mine a little bit differently in that I looked at establishing places I wanted to be five years from now. The tasks by which to get there, in my mind, are economic problems, solid waste problems, the potable water, the health care, the crime. All of these things, to me, are tasks and Jobs that need to be accomplished in order to reach goals that we set for four, five or however far out we're going. so I can sign on easily to the task, but I would like to try to group the tasks into the function that we're trying to achieve; i.e., describing how we're going to maintain quality of life issues. We keep hearing quality of life. What are we going to do? Solid waste certainly falls into that category. Potable water falls into that category. Economic development, we all say that yes, we want to improve the economy. What are we going to do to do that? We've formed an airport authority so far. We're renourishing beaches. That's going to help the economy, and that's going to help our tourism. So I think I'd like to try to group these into goals that we're trying to achieve and take the tasks and OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 60 group them into goals rather than trying to deal with what could be 20 or 30 or 40 or in the end 200 individual tasks. COMMISSIONER VOLPE~ You think we're being-too specific? COMMISSIONER MATTHEWS: Too soon. COMMISSIONER VOLPE= I guess probably when we start trying to identify more of a subject of what is quality life, and I think solid waste and the environment, those are quality of life issues. Crime obviously is a quality of life issue. Publi= health or health is a quality of life issue. The other thing that -- I'm just trying, as we're discussing this, to identify the role of government in this process. Tom's talking about providing some sort of a program for the -- recreational program for the elderly. Well, so is the YMCA trying to do exactly the same thing. And so does the hospital have their own program for the elderly and rehabilitation. And the question of networking and whether, you know, we're talking about getting a little less involved in the operational aspect of it. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLESv FL 33962 61 Maybe it's not something that our parks and recreation people should be doing. Maybe we should be providing the overall structure in te~s of governing and implementing it through the third sector, which is the voluntary not-for-profit organizations - public, private, profit - and then the third, voluntary not-for-profit organizations that are out there providing some of these services that maybe government, you know, provides -- the governance issue, but the operational aspect of it is not done. That ties back into this whole idea of downsizing, right-sizing, privatizing. It really becomes getting out of the operational aspect of it. But government has to provide some of the basic governance forthose issues. You can't take -- in my opinion, you can't take essential services like utilities and say we're going to privatize them, we're going to turn it over to some other non-political group of people. It isn't going to work. If you want to take utilities and have the operational aspect carried by someone else under the aegis of government, that's fine. But I'm just trying to define in my own mind what the role of government should OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL * 33962 62 be as we go through the process. And really, not getting too specific is what yoU're talking about? COMMISSIONER MATTHEWS= Yeah. I think we're down to task organization a little bit too soon. We seem to have accepted the fact that we should have a vision. Now what are the four, five or six things that we're going to do to achieve that vision, and then take each goal under the vision and assign the tasks to those goals. PROFESSOR MARTIN= Now you're getting to the point of top down/bottom up management. This is exactly what I hoped would come out of this meeting. We don't need forty-five different goals. We need seven or eight major categories of long distance, long-term policy that you five can set and send that information down to the lower levels for their input and their day-to-day operations and bring it back in and say is this what we meant and how can we improve? we'd like to do. I'm very happy. How are you doing? And that's what We're on the second rung or the third rung of the ladder now. We're getting up here into major planning, long-range areas, which we have identified here as quality of life. And now we need to OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 63 put under quality of life those things that are a part of that and what's part of one that Co~issioner Volpe would have and what part you might have, Commissioner Saunders. Now we're getting someplace. COMMISSIONER VOLPE: Don't we really -- we're just a small part of the overall picture, and obviously the issues that are important to the public, as least today as they've been identified to us are crime, education and health care. I mean, those are the issues that seem to be important to everybody. And really, kind of in terms of the global sense, those are the kinds of issues that all of us have identified in a little different way. But, you know, I don't know whether we're out there looking at what should be our goals. I mean, I think those goals, at least as we sit here in 1994, you know, are there in those three subjects and how we get to implementing them. COMMISSIONER SAUNDERS: Looking at what our goals are is precisely what we're trying to do, so I disagree completely when you say that that's not necessarily what we should be doing. I think that's precisely what we OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 64 should be doing. I think Commissioner Matthews is a hundred percent correct. We've got three levels here. We've come up with a tentative vision statement which is the top level. Second level is what are the five or six or seven elements of that vision. Obviously if we're going to have a premier place to live it has to be a place that doesn't have tremendous amount of crime. That's a very important element of it. You mentioned that. That's a major issue that people are focusing on today. You have to have adequate health care for the community. I mean, if you're sick and you can't get health care, you're not living in a premier place. There's something wrong. You mentioned education. We're not about education, so there's not a whole lot we can do about education. But that would still be one of those major issues. The economy. If we don't have a robust economy helping to provide Jobs for the young people in the community, then we don't have a premier place to live. I think we're at that rung of the ladder now where OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 65 we're talking about the big general headings like crime. After we finish that list of six or eight things, which I think is all we can accomplish today, then we get into the nuts and bolts of how do we deal with the crime issue. What are the elements that we can do? Do we attempt to get more Judges in Collier County? Do we attempt to get more police in Collier County? MR. DORRILL: Those are the annual type objectives, you know, -- COHMISSIONER SAUNDERS: That 'would come for a different day. I'd like to see us focus on say six or seven major issues like Commissioner Matthews Said, which are the real goals. The real goal is to deal with -- one goal we've all talked about is potable water; making sure we have enough water for the future. That's a good generalized goal. In coming weeks and coming months we can put meat on that skeleton. MR. DORRILL: The goal might be an overall sense of water resource supply and conservation. A~ objective then might be to evaluate the aquifer storage and recovery program in 1994, an indicator -- indicators are at the staff level. A~ indicator, I think as Bettye said OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 66 earlier, you have to have some deadlines and some time sequences in here because then we're Just blue skying. An indicator becomes the staff responsibility to do this by this date in order to determine if we've met the -- COMMISSIONER SAUNDERS: That's correct, but we should not focus today on aquifers. MR. DORRILL: I agree. COMMISSIONER SAUNDERS: We should not focus on any of those types of sub-issues, just the big five or six or seven. MR. DORRILL: I agree. COMMISSIONER MATTHEWS: done. let's get the big goals PROFESSOR MARTIN: Let's get this on paper today, the six or seven major categories of strategic planning, and then you can fill in the spaces under those in future meetings and future conferences and in talking with your staff people and put this on paper. Another aspect of strategic planning, it must be written. It must be documented and approved. And all those people involved in strategic planning must understand and somehow agree with the major aspects of OFFICIAL COURT REPORTERS, COLLIER COUNTY,' NAPLES, FLi-33962 · the plan, otherwise'it's n0tgoing to work~,~ So'that's what we need to do today. '~ If we can concentrate in the last half hour before noon and let's get these categories on paper as you come up with a consensus. COMMISSIONER SAUNDERS= Could I suggest a process that might work to facilitate that? We have five commissioners. Why don't we go around the room, each commissioner pick an item that we feel has general consensus in terms of a major goal and see if we can come up with five different ones that way. PROFESSOR MARTIN= Major categories. COMMISSIONER CONSTANTINE=- And we can bicker and Somebody might have two. We could consolidate some argue over those five. COMMISSIONER SAUNDERS= COMMISSIONER MATTHEWS= I don't agree with that at I'm afraid that's just too nebulous. How are we of those into larger goals where they become subgoals. PROFESSOR MARTIN: Well, we have one already. Would you agree you want to put down quality of life as number one goal? COMMISSIONER NORRIS= all. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES,' FL 33962 68 going to accomplish that? other things. '~ COMMISSIONER SAUNDERS :. statement, also. COMMISSIONER MATTHEWS: That just involves a thousand That's part of the vision That was my point in determining measurable methods to establish what quality of life is. We keep hearing about it, but yes, it's a nebulous term. How are we going to describe it? COMMISSIONER VOLPE: I think that's what -- I guess maybe I'm -- we agree, Commissioner Saunders, that crime and safety in the community is an important quality of life issue? COMMISSIONER SAUNDERS: COMMISSIONER VOLPE: quality. COMMISSIONER MATTHEWS: issues. COMMISSIONER NORRIS: too nebulous. COMMISSIONER VOLPE: I would agree. Our environment, water Those are quality of life That's what I mean, it's Just Important quality of life issues. Are those the kinds of things -- we're trying to get those five or six goals out there. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 69 COMMISSIONER SAUNDERS: I think so. COMMISSIONER CONSTANTINE: I think the direction we were headed in before as Commissioner Saunders said is the direction I'd like to continue with. If we try to pinpoint what is quality of life, the five of us can't do that let alone 180,000 people in the county. So I think if we break it down as to -- use that as a vision, as the overall umbrella as you called it, and then try to within that, whether it's the economy or crime, -- COMmiSSIONER SAUNDERS: Let's each pick one and go around the room, even if we need to go around the room twice. COMMISSIONER NORRIS: I think the type of category that you were trying to elicit from us would be the potable water sources for the future, preservation and that sort of thing. Is that what you have in protection, mind? MR. DORRILL: up later. MR. HARGETT: COMMISSIONER SAUNDERS: Precisely. Throw it up there. We can mess them Since there's only about maybe three of those, you might want to say future service needs, OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 70 which is water, roads. , You talked about..solid waste. COMMISSIONER MATTHEWS= I think water is so important let's not bury it with the other stuff. PROFESSOR MARTIN= I think it's a major category. In fact, you have a meeting coming up in two weeks on water, don't you? COMMISSIONER MATTHEWS= ¥eah. COMMISSIONER CONSTANTINE: I think Hargett's right, but nobody else does. I had two actually that I'm going to throw up there. One is the economy. I think everybody has talked about geez, how are we going to expand that when you talk co~mercial, industrial, agricultural or whatever it is. COMMISSIONER MATTHEWS: Expand the base, period. MR. DORRILL: Economic base. MR. CONRECODE: Economic development. PROFESSOR MARTIN= Economic development, yeah. COMMISSIONER CONSTANTINE: The other one is the role of government. We talked about the downsizing or privatizing or all the different terms, but I think you said -- COMMISSIONER NORRIS: Disbanding. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 71 COMMISSIONER CONSTANTINE: What is the role of government? What are our goals as a government body of Collier County? The role of government. PROFESSOR MARTIN= Reminds me of the engineer who said, You know, three weeks ago I couldn't spell engineer and now I are one. And we've got to be careful. I think you all understand what your role is. It's a matter of a consensus opinion here where we need to be going. Where are we now? Where do we want to go? And how are we going to get there? COMMISSIONER CONSTANTINE: I don't mean in the literal sense of what our role as a commissioner is or as a staff member is, Just the role -- you were saying parks and services, what should we provide for and those type of things. PROFESSOR MARTIN: Okay. COMMISSIONER VOLPE: I guess the other issue -- I'm not sure how to describe it and what our role is in that regard, but having to do with the issue that I identified in terms of Safe Neighborhoods Act. I'm talking about crime. We fund our courts and courts administration. We fund the sheriff. I mean, it's a large part of our OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 72 budget. And it is a veryimportant quality of life issue. I don't know how to define the goal or how -- MR. DORRILL: Crime or public safety. COMMISSIONER NORRIS: Isn't that something that the. County Commission is only indirectly involved with? Should we only extend our efforts here on something we're directly related to? MR. DORRILL: But you're the sole appropriator of money, whether it's the sheriff or the courts. COMMISSIONER NORRIS: But we don't develop their budget at all. MR. CONRECODE: But you can convey your vision to the sheriff's department. COMMISSIONER MATTHEWS: it. But we can't make them obey MR. CONRECODE: That's true, but we have the youth detention juvenile boot camp thing that I think is going to be coming to the Board probably -- COMMISSIONER VOLPE: Which is an issue. And I think -- I mean, courts and courts administration, that's our responsibility. COMMISSIONER NORRIS: I'm by no means saying it's OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 73 something that's not important. I'm Just saying it's something that the County Commission itself is only indirectly, in most cases, involved in. COMMISSIONER SAUNDERS: I think we're very directly related to it, involved with it, because there's more to crime, fighting crime and criminal Justice, than, you know, the sheriff's budget. There's a lot more. Just as a very minor example, we were Just handed out a packet of information that dealt with types of architectural design for streets and street fronts, set-backs and things like that that are designed to discourage criminal activity. So there's a whole wide range of activities that we are very directly related and involved in. COMMISSIONER VOLPE= If we talk about public safety, maybe that's in terms of -- I think that's an important goal. COMMISSIONER MATTHEWS: Public safety is very broad. COMMISSIONER SAUNDERS: Very broad and includes response to hurricanes and -- I mean, it's -- COMMISSIONER VOLPE: You mean that's too broad as OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 opposed to "crime"? COMMISSIONER SAUNDERS: I think so. COMMISSIONER VOLPE: All right, fine. COMMISSIONER MATTHEWS: 74 Public safety embraces your police and your fire, -- PROFESSORMARTIN: Health. COMMISSIONER MATTHEWS: -- your Jail system. It embraces the whole thing. PROFESSOR MARTIN: Commissioner Norris, do you have any others? COMMISSIONER NORRIS: I put the first one up. PROFESSOR MARTIN: I know. Do you have any more? COMMISSIONER MATTHEWS: I didn't put one up at all yet. Excuse me. PROFESSOR MARTIN: Okay. MR. DORRILL~ Jump in there quick. COMMISSIONER MATTHEWS~ Tourism. COMMISSIONER VOLPE: Doesn't that fit under economic development? I mean, that's just an aspect of that. COMMISSIONER MATTHEWS: I don't see tourism and economic development as being quite the same. They're 33962 OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, 'FL 75 two entirely different tasks. COMMISSIONER CONSTANTINE: I wouldn't say they're the same, but they're not entirely different. I think they go hand in hand. COMMISSIONER SAUNDERS: I think it's a subelement of economic development. COMMISSIONER CONSTANTINE: I agree. COMMISSIONER VOLPE: Somebody said we don't have a role in education. There is existing in the Florida statutes something called an educational authority, which is an augmentation of the school system. Just as we can get int6 the aviation business, we may be able to do some things as a community to augment education. And I think that's a real quality of life issue. MR. CONRECODE: It's part of your Growth Management Plan. COMMISSIONER VOLPE: Well, we haven't made schools a part of our -- it's an optional element of our Gro%~h Management Plan. But under the ELMS III legislation, it ties back into what Bettye Matthews said, Betrye, in terms of, you know, the coordination between the various governmental entities, whether they be the'School Board OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 76 or the City of Naples or the independent fire control and rescue districts. COMMISSIONER MATTHEWS: Yeah. PROFESSOR MARTIN: Let me just remind you what the Nesbit Study said. First of all, months when they came out with continuing issues here, health care, services for children, protecting natural resources, economic development, roads and transportation, education and financial resources. COMMISSIONER VOLPE: health care issue. COMMISSIONER SAUNDERS: room yet. COMMISSIONER MATTHEWS: COMMISSIONER SAUNDERS: certainly a part of that. We don't have, I guess, the We haven't gone around the Butt hasn't said anything. I think the health issue is COMMISSIONER CONSTANTINE: that education should be -- I didn't agree. if the others -- COMMISSIONER NORRIS: I didn't agree either. COMMISSIONER CONSTANTINE: I don't know that's one we need to be getting into as a major priority. Did we get consensus I don't know OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 77 COMMISSIONER MATTHEWS: priority right now. to do with -- PROFESSORMARTIN: education. COMMISSIONER MATTHEWS: I don't think it's a major Number one, we have nothing at all Put a question mark after -- higher 'education. now we have a community college. We have a four-year college that's trying to spread its wings, and the International College. And then the loth university is only three or four years away. I would say until these things kind of coalesce that we want to encourage them and help them, but as something major I don't see it. But that's the point, Who is "them"? That's the International College, COMMISSIONER VOLPE: encourage them, help them. whole issue of leadership. COMMISSIONER MATTHEWS: Right Edison College and the 10th university. But to list education as one of our big, major goals -- COMMISSIONER SAUNDERS: Could we do this? continue listing and we'll list six'or eight or ten, whatever the list comes out to, and then we're likely to cut some out. But I thought if we Just went around the Could we OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 room and list them first -- PROFESSOR MARTIN= ¥eah, because you'll sift and whittle this. I think what we should be doing with you is give you a transcript of the proceedings here today along with these and have you sift and whittle them and come up with your choices for major long-range planning categories. And then the next step would be to place under those major categories subcategories that could filter down into the seven administrative departments of county government. COMMISSIONER CONSTANTINE= do sift and whittle them today before we leave. PROFESSOR MARTIN= Get your knife out. COMMISSIONER NORRIS= Solid waste. Let's put that down there. We're starting around again, I believe. COMMISSIONER VOLPE: In the same way that I think commissioner Saunders mentioned and maybe ~ome of the others as well, potable water. The whole issue of our environment -- COMMISSIONER SAUNDERS= that way (indicating), though, aren't we? I think we'll be able to We're going around the room OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 79 COMMISSIONER CONSTANTINE: It's a hodgepodge. COMMISSIONER SAUNDERS: I'm Just kidding. COMMISSIONER CONSTANTINE: Are we getting too specific, though? Like Hargett said, services, future services. You look here at the voter survey from last year, road improvements is one of the top four things. I think road improvement, solid waste, all those type of things are future services we're providing. And I think we might be better suited to lump that under one heading rather than start breaking those down. COMMISSIONER VOLPE: You're saying take solid waste out? COMMISSIONER CONSTANTINE: I'm saying, yeah, put that under -- that would probably become a subcategory. Instead of putting down now roads after solid waste, I think we're getting too specific again if we do that. COMMISSIONER VOLPE: I was trying to make the point that if we put environment, somehow that does tie into the potable water and to the extent that there are other issues related to the preservation of some of our natural resource protection areas and things like that. PROFESSOR MARTIN: Do you have a term for that that OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 8O you'd like to use to consolidate some of these quality of life issues? COMMISSIONER CONSTANTINE= Future ~ervices. PROFESSOR MARTIN: Future services? COMMISSIONER CONSTANTINE: said, Bill? MR. HARGETT: Isn't that what you Develop and implement a long-range plan to efficiently and effectively meet -- COMMISSIONER CONSTANTINE: Future services. COMMISSIONER VOLPE: services. COMMISSIONER CONSTANTINE: Yeah. Those are closer to essential COMMISSIONER VOLPE: services. MR. 0LLIFF: Maybe that's essential That's good.· COMMISSIONER VOLPE: Essential services. PROFESSOR MARTIN: Okay. COMMISSIONER NORRIS: If I may make a co~ent on that, if you'll look at your own number four, you specified solid waste. If you say we nee4 a plan to develop and implement for our future services, well yes, but that becomes such an obvious goal. It's one of those OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 81 nebulous things again because that's what we do. That's the whole purpose of county government. So, you know, without having the specificity, where are you going? You already know that we need to plan for our major -- for providing these major services. COMMISSIONER MATTHEWS: It seems to me, though, that solid waste -- I mean, we've all sai~ that the solid waste situation that we are currently in and whatever direction we eventually head in, it's a primary task that we need to address and accomplish. But I Just don't see solid waste as an all encompassing goal. It's a primary task, yes. And a very important one. COMMISSIONER VOLPE~ Environment -- I mean, if we're talking about recycling programs, it all does tie back into the overall -- that's more o~ -- it's the environment, but if you're trying to get away from the specifics, both I think you and Commissioner constantine -- COMMISSIONER NORRIS= specifics today, Pepper? PROFESSOR MARTIN= Are we not interested in What are we trying to do? I think what ~e're trying to do is get eight or nine major categories of long-range OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 planning. Maybe what you're talking about here is a major category being the environment and putting solid waste as part of the environment. COMMISSIONER SAUNDERS: I agree with Commissioner Norris that solid waste should be a goal in and of itself. And the reason is that, you know, necessity sometimes makes us change what our goals are. And right nor; transportation is -- I know George may disagree with this to some extent, but I think we're in fairly good shape with transportation. We've come up with a way to fund it and we've got a ten-year plan that's almost balanced. Solid waste, though, is an issue that we don't have a clue what in the world we're going to do. We know that we have a very short time frame to solve a very complex problem. It's not like transportation where we've dealt with transportation consistently for many years and we're in pretty good shape. It's not like parks and recreation where we've kind of dealt with that. Solid waste we've all put -- at least three of us, I think, mentioned in our major goals solid waste as a specific issue because I think we recognize that we don't OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 83 know where we're going with that. We need to really focus on that. I'd like to see that as a separate goal, whereas trans9ortation I would argue the other way. PROFESSOR MARTIN: Or you could list that as a number one priority under a major category of the environment and deal with that first. When you prioritize, you deal with number one before you deal with number two and you prioritize down your list. So there's all kinds of ways. MR. DORRILL: It's just a matter of consensus. What you're saying is group them under conservation or natural resources but then say the number one objective under that for the next five years or twenty-five years would be solid waste management. PROFESSOR MARTIN: COMMISSIONER VOLPE: Yeah. Potable water supply. MR. DORRILL: Well, I think that's what Bettye's saying is they ought to be a little more generic but then we can have a number one objective under some of the goals. COMMISSIONER NORRIS: It just seems to me that probably when you take that approach, that's already been done. I mean, we all know these categories. We know OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 84 that solid waste is part of the future essential services and so are the roads and so are the water lines and all that. COMmISSIONER MATTHEWS: COMMISSIONER NORRIS: write it down? I don't know. COMMISSIONER MATTHEWS: I Just~think -- Are we getting anywhere if we I Just think it makes a lot more sense to come up with a half dozen or so very generic goals and then start grouping our individual programs under these goals. I mean, certainly we have a government here that's got seven major divisions and they can all be working on a primary program all at the same time. I mean, just because we take solid waste as a primary doesn't mean that we can't address crime also at the same time and, you know, direct staff to get these problems solved and bring us back whatever information we need to solve them. MR. OLLIFF: One of the advantages of doing a general header like either essential services or environmental services and listing in priorities, one of the things we as staff look to you for are what are the OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 priorities of the Commission in terms of"iBome of those services. It helps us, I think, to know on a ranking almost what's most important to you, because you're sort of reflecting the commu~ity for us too. So it's good to know under environmental or essential services what's top of the hit parade for you now. We know where to put our energies and things when we do it that way. COMMISSIONER SAUNDERS: COMMISSIONER MATTHEWS: That's what we're doing. Trying. One of the complaints that I hear from the citizens a great deal is that we get bogged down in minutiae so easily. And with the ranking process of grouping, almost in an outline form, hopefully we can get away from getting bogged down in that. We've said that these are the categories that we're going to address and these are the ways that we're going to address each one. COMMISSIONER VOLPE: The whole process of strategic planning is goals, objectives and measurables. I mean, we're trying to establish our goals and then what our objectives are, and then how we measure that. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 86 COMMISSIONER MATTHEWS: Exactly. Eventually we're going to have to decide how we're going to measure the goal. So I mean, if we're getting caught up in task orientation and not being able to get ~e tasks, to separate the tasks from the goal, eventually we're going to have to measure the completion or the achievement of the task. And we're nowhere near ready to do that. COMMISSIONER SAUNDERS: Are you suggesting that we should have a general category that says environmental protection or natural resources? COMMISSIONER MATTHEWS: Well, the goal can be to maintain our environment to a certain level, and then we have to develop measurable methods by which we're going to accomplish that goal. I mean, the goals are five year~ from now you want to be somewhere, Just as if you're taking a road trip across the U.S.A. and you say, Gee, next week I want to be in Kansas City. That's the goal. Or, that's a goal in the vision. The vision is to go across the country. The goal is next week to be in Kansas City. The subtask is which route am I going to take to get there. And so the solid waste, the health, the crime, OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 87 these might all be.routes'by which we're'going to get to Kansas City. MR. DORRILL= go to Kansas City. COMMISSIONER MATTHEWS= John was Just saying we don't want to He's been there. Well, we can go to Oklahoma City. But I mean, that's -- COMMISSIONER SAUNDERS: I think what you're doing basically is putting another layer between this list that we have and the general vision that we have. COMMISSIONER MATTHEWS: But the problem that I'm seeing where we're going -- and I don't know -- COMMISSIONER SAUNDERS: Well, we're not sure where we're going. This may be the entire .list. COMMISSIONER MATTHEWS: I don't think it will be because as we go down the list we're getting in more and more minutiae as we go down the list. We're beginning to pull more and more tasks rather than goals. COMMISSIONER SAUNDERS: else would go on this list. COMMISSIONER MATTHEWS: Give an example of what Well, the way the discussion is going, we could get any one of the 20 or 25 items. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 88 COMMISSIONER SAUNDERS: COMMISSION~-R MATTHEWS: COMMISSIONER SAUNDERS: might go on the list. COMMISSIONER MATTHEWS: neighborhoods. COMMISSIONER SAUNDERS: COMMISSIONER MATTHEWS: Give an example. Give an example? Yeah, of something that We could get to safe That would be under crime. Maybe not. COMMISSIONER CONSTANTINE: Absolutely that would be under crime. I don't know where else it would go. COMMISSIONER VOLPE: We seem to be resisting the general category of conservation and environment. I don't know why we're resisting it. It was on your list. You said the pendulum may have swung too far. And Commissioner Saunders said -- COMMISSIONER CONSTANTINE: I'm not resisting. COMMISSIONER VOLPE: We talk about potable water. COMMISSIONER MATTHEWS: general categories. COMMISSIONER VOLPE: I'm trying to look at That is a general category that we're trying to identify. And it's actually environment as it relates to solid waste, as it relates OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 89 to potable water. COMMISSIONER CONSTANTINE: COMMISSIONER VOLPE= issues. I mean, -- COMMISSIONER MATTHEWS= That's -- I guess that's -- Environmental issues. Those are envirormental Fine, environmental issues. COMMISSIONER VOLPE: I'm Just there -- I think your concern was that we're getting too thinking one and five too specific. These seem task oriented and we're getting to be -- PROFESSORMARTIN: as another category. COMMISSIONER VOLPE: Write down environmental issues And the other issue, and maybe we've said it already, is role of government. Well, that's the identification for myself what our purpose should be. But you picked up on that' before and I think -- I mentioned, you know, the cooperation between I the various governmental entities within the county. mean, maybe that's a category. I mean, we're all servicing essentially the same population. I don't know whether that's a major category, but obviously we know that under the ELMS III legislation OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 9O that intergovernmental coordination, cooperation', is mandated. So that's going to be something we're going to have to work at to interface with the City of Naples, to interface with the School Board, et cetera, et cetera, et cetera. That seems to me that somehow -- maybe that's a role of government, but it seems to me that's an issue that we should be focused on in terms of -- COMMISSIONER SAUNDERS: Can we put down on that list of major categories -- it's part of the vision statement, but I think it needs to go on the categories is effective, efficient, responsive government. And then, you know, when we start talking about governmental cooperation, that's a subpart of that. COMMISSIONER VOLPE: That's fine. COMMISSIONER CONSTANTINE: role of government, though. COMMISSIONER VOLPE: COMMISSIONER SAUNDERS: role of government. COMMISSIONER MATTHEWS: Both of those fall under They may very well. I think it expands on the I think role of government is a part of what you're talking about. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 91 COMMISSIONER SAUNDERS: You can have government roles that we might determine is'not particularly efficient. . ~, COMMISSIONER CONSTANTINE= I'm just thinking -- hard to believe. I don't know that we need to create a new heading, that was my point. COMMISSIONER SAUNDERS= I think we do. COMMISSIONER CONSTANTINE: hand, role of government and -- COMMISSIONER SAUNDERS: Okay. Those two go hand in All right. COMMISSIONER VOLPE: Could I make a suggestion? I think role of government really ks an issue of governance, the issue of governance. Is that a fair statement? COMMISSIONER SAUNDERS: it. COMMISSIONER VOLPE: saying the same things government. COMMISSIONER SAUNDERS: what type of government you have. COMMISSIONER VOLPE: Yeah. think it's all part of Instead of -- maybe we're as governance, the role of And you're talking about It all falls out of OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 92 that. COMMISSIONER SAUNDERS: and effectiveness. COMMISSIONER CONSTANTINE: there, I guess. PROFESSOR MARTIN: That's part of efficiency Those become subtopics Very easy subject, isn't it? Just flows right out like water out of your tap. It's a difficult task. And I think that probably as much as you'd like to see it settled before lunch today, I don't think you will. I think what you need to do is put as many things here as you think are essential and then sift and whittle these in your offices in the next week or so and then make a list of these with subtopics that you think are appropriate in your way of thinking and then try to get together with those lists and come up with a consensus. MR. DORRILL: Let me throw my top five out Just for the heck of it. Flip your chart over and let's write these down. And these are Just very broad, but then I kind of thought you could go back and plug everything that the Board mentioned into one of t~ese major goal areas. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 93 First one I had was natural resources and conservation. The second one I had was economic development, with an emphasis on growth. .Third one I had was public safety with an emphasis on crime prevention, you know, be it the Juvenile aspect or Mike's safe neighborhoods aspect. MRS. EDWARDS= Crime prevention? PROFESSOR MARTIN= Yeah. MR. DORRILL: Fourth one I had was government role, with an emphasis on efficiency. Last one that I had was one we didn't touch on but earlier people alluded to it was public health. And I don't know if four and five are the same there, but -- COMMISSIONER SAUNDERS= I think the only difference in Nell's list and the list, if we flip it back, is that instead of having solid waste and potable water as two major categories you have natural resources. MR. DORRILL= I'm lumping them and then I'd go back and -- remember I said I'd make your number one objective and it'll either be water or solid waste. COMMISSIONER SAUNDERS: I have no problem with that, but the one I meant left off is education. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 94 Everything else is essentially identical to what we had. COMMISSIONER NORRIS: Natural resources and conservation, are you including such things as solid waste and potable water in there? MR. DORRILL: to -- That's right. You'd have to go back COMMISSIONER NORRIS: Don't you think you'd need a category called essential services or something like that to cover those rather than natural resources? Almost everything we do interfaces with natural resources and conservation. Almost everything. So, you know, to try to use that as -- you could use that as a single category and cover everything, if you want. COMMISSIONER CONSTANTINE: Under what, for example, does transportation fall under? MR. DORRILL: Government -- COMMISSIONER NORRIS: I don't know if your intent was to -- the thrust or the intent was to Just focus on protecting and preserving natural resources. MR. DORRILL: No. I think your major goal statements need to sort of be broad as Betrye has said, but then I think at your objective level you've got to go OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 95 back and determine what your number one, two and three objectives --I'm trying to group the broad categories and come back and get priorities within the -- COMMISSIONERMATTHEWS: Something that might handle Commissioner Norris' question is number four, government's role. COMMISSIONER NORRIS: Lump it into there? COMMISSIONER MATTHEWS: Well, call it government services, and then all of these quote unquote public services outside of public health and public safety. COMMISSIONER NORRIS: Lump it into that. COMMISSIONER CONSTANTINE: I guess I see it a little different. When I think of government's role, we're trying to determine a couple different things, whether we talk about privatization, where we should go with that, or to what extent we should take the park services or those things. I see that as completely different, I guess, than transportation needs. We know we're going to have to continue to work on the road network and so on. falling under any of those. couple of those, publio safety, roads. I don't really see that You could force it under a In government's OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 role you have our'role"as to .the tra~s~ortation network. But those are -- it's kind of a forced fit. I don't see that as a natural fit. But I think you're 96 right, there may not need to be one more category out of those that are there as either essential services or something. MR. DORRILL: So maybe trade' public health with -- COMMISSIONER CONSTANTINE:' I'm not saying you have to limit it to five. You couldadd a sixth category. COMMISSIONER NORRIS: I would suggest that for our purposes perhaps we could use the list on the preceding page that the Commission did. COMMISSIONER CONSTANTINE: I'd like to whittle a little on the one on the preceding page before we go. COMMISSIONER NORRIS: This is to be, as I understand it, to be presented to us so that we can whittle and winnow -- PROFESSORMARTIN: COMMISSIONER NORRIS: us how to winnow. COMMISSIONER CONSTANTINE: I don't think we had consensus there in education. Sift and winnow. You're going to have to teach Education, for example. I OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 97 know Commissioner Volpe brought it up, but I'think all four of us said that's not really a role we can play. It's too bad to spend time pursuing that at all if four of us at this point don't think that's something to do. This gets into efficiency. COMMISSIONER SAUNDERS: Once we develop this list, and maybe we have developed it, but once we develop the list we need some time to consider that. I hadn't thought about education. COMMISSIONER CONSTANTINE: I'm sorry. I ~hought you were the first one to speak against it. COMMISSIONER SAUNDERS: I said that I don't think we have a role in education. I've been educated on that point that we do have a role in education and -- COMMISSIONER VOLPE: I think that all ties into the economic development, frankly. COMMISSIONER SAUNDERS: at it. I'm willing to take a look They're all'broad COMMISSIONER MATTHEWS: categories. COMMISSIONER NORRIS: Why don't we Jr:st have him present us with this list for our winnowing and take a 33962 OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 98 look at it from there?~ COMMISSIONER SAUNDERS: Do we want to add to it? COMMISSIONER VOLPE: On the question of the transportation and essential services, have we satisfied -- the two of you seem to think that we don't have that under any one of those major goals. COMMISSIONER NORRIS: Solid waste, I believe that particular line was expanded to say future essential services. COMMISSIONER VOLPE: And you're talking about the transportation network and solid waste, utilities, -- COMMISSIONERNORRIS: Exactly. COMMISSIONER VOLPE: -- the kinds of things government is about, to provide essential services. COMMISSIONER CONSTANTINE: Yeah. COMMISSIONER VOLPE: For example, parks and recreation's not an essential service. COMMISSIONER CONSTANTINE: Exactly. COMMISSIONER VOLPE: Sorry, Tom. MR. OLLIFF: No, but I'm a little confused because I think sometimes we're putting some of these things up here just because it's what government does andwe think OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 99 we should, but that's not one of the major goals that the Commission's ever listed up here. Nobody ever mentioned sewage service or transportation in any of your major goals up there. Should it actually be a major category that. we're focusing on? i If these are the major goals that our Commission feels are important for our community, nobody ever mentioned those things. Do they really belong on this? Is that where you want us to put our focus? You didn't say that on these lists. COMMISSIONER CONSTANTINE= a transportation network in Collier County, you're questioning if that should be a major goal? MR. OLLIFF= Here. That should be our -- what you've told us is the major focus. I think yes, obviously it's something that we should be doing and making sure that there's sewage service for all the new customers that come in. But was that one of the most important focuses that anybody listed? You didn't list that. MR. DORRILL= Creating and maintaining Bettye and I were coming down on OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 lOO those as being part of the role ofgovernment. And, you know, maybe objective number two would be the continued implementation of the county Capital Improvement Element or the Capital Transportation Element. But that's, you know, the objective in order of priority. That's the most important. PROFESSOR MARTIN: For what its value might be to you, I have a legal description of your duties and responsibilities from the legal department to the Board of County Commissioners is the legislative and governing body of Collier County. Nobody has mentioned legislation or governing in this school..iNow, ~I don't know if they have to fit or not. I'm Just bringing this point forward. Then they list, "They are responsible for providing services to protect the health, safety, welfare and quality of life of the citizens of Collier County." I think they're listed here except for the governing and -- COMMISSIONER VOLPE: Role of government. PROFESSOR MARTIN: Role of government, yeah. And legislative. You need to pass those legislative things that will bring to fruition the long-range goals that OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 lol the place. $500 fine. garbage disposal on our highways and byways. know how you can control that, but that's -- you're trying roachisys. One of the things that bothers memostly about where I live is the garbage that I see throw~ out of windows and out of the back of pickup trucks damn near every day, cans and fast-foodwrappers and that all over And there's signs all over'the place that say I have yet to see the courts fine anybody for I don't COMMISSIONER SAUNDERS= Well, there's -- it's a criminal violation, and we have crime up there. It's a matter of enforcement. COMMISSIONER VOLPE= It's also an environmental issue as well. PROFESSOR MARTIN= That's right. Well, I tell you you have a beautiful park there on Golden Gate Parkway. If you turn into the park and you drive all the way past the 9ark, it's a dead-end street, and you go back there and you'll see a beautiful city dump, including furniture and automobile parts and palm and other garden waste. COMMISSIONER CONSTANTINE= You haven't seen a '?2 OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 102 Buick back there, have you? PROFESSOR MARTIN= I haven't been back there today. HR. OLLIFF= Will one of our goals be eventually to have statements that come out of each of these? COMMISSIONER SAUNDERS: I think what we're going to do is take each one of these and list the subheadings under each one that we think are important and try to expand on the list as subheadings or subcategories. COMMISSIONER MATTHEWS: Could I offer up a thought that we ask our staff over the next week or ten days until we get together again their concept of what the tasks are that need to be accomplished over the next three or four years so that then we can begin to arrange those tasks? COMMISSIONER SAUNDERS: I think, you know, one thing that you mentioned and we haven't really discussed at all is the top down/bottom up flow of information. I don't know if there's a some major category that needs to be developed for getting this input from the bottom floating up as well as going the other way. Maybe role of government gives us that category where we can' list it, but I think we need to generate some procedure OFFICIAL COURT REPORTERS, COLLIER COUNTY, LES', FL 33962 103 to make sure that we have that type of information. PROFESSOR MARTIN: That's the paper flow I was talking about; a system, a simplified easy-to-read, quick reference system from top to bottom. COMMISSIONER SAUNDERS: It's probably a subcategory of efficiency. How do we develop that flow of information? Neil, maybe you have some ideas. MR. DORRILL: I don't. Beyond that, though, when I talk individually to commissioners one of the most frustrating things about being a commissioner or a staff person is how should we communicate certain things individually as commissioners and being sensitive to the sunshine law but in terms of, you know, even a simple complaint resolution. Should we have as Commissioner Matthews called it the other day a little protocol, you know, in terms of what is our method of communicating? And that may be a whole other issue that we want to talk about in terms of team building at a staff level but making sure that you don't frustrate us and we don't frustrate you in trying to minimize the friction within OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 104 the communication process. And that's -- COMMISSIONER SAUNDERS: That has to MR. DORRILL: get to today. COMMISSIONER SAUNDERS .' the efficiency in government. be part of it. But it's not something we're going to That has to be a part of And I think Co~issioner Matthews is right that we need to develop some way of having that flow of information so it can be more efficient. COMMISSIONER VOLPE= At what level, Commissioner Saunders, in terms of the flow of communication? I mean, for example'the manager never gives us the state of the county message. You don't -- Neil, in terms of communication, in terms of that's the issue, you communicate with individual co~issioners, but don't seize the moment to communicate generally with us in a public forum about general issues. I mean, you should be our primary source of communication from the staff level. You meet with your staff people on a regular weekly basis. You always know what's going on. But in terms of that dialogue to communicate at one time to the five of us, I think, is OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 105 one level of communication that we don't necessarily have good communication, in my view. MR. DORRILL:. And then to pick up on something that Commissioner Saunders says, we're not particularly effective or efficient, I don't believe, in terms of communicating. We have a very~crude, limited public affairs activity here. But even some of the more formalized things that we do, like we produce a county manager's staff report that comes out once a month does not appear to be very widely read or a useful tool at communicating major upcoming events or activity from the preceding month. Improving on our public affairs aspect is one of our internal goals to try and restructure, redevelop public affairs activities in the coming years. I don't disagree with that. I don't think that that's -- I think that's beyond a major County Commission goal. I think it's -- Butt, you said it's probably the role of government. We need to be more efficient an~ more effective at public affairs and getting our message out. But I do OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 106 agree that you need to look primarily to the administration to be doing that because that's kind of an operational matter. COMMISSIONER MATTHEWS: One of the things that brought this protocol idea to mind to me is that there's oftentimes that I'll talk to a citizen of the county that's not in District 5 and they're having a problem and for one reason or another they're talking to me instead of their commissioner. Should I handle the problem? Should I notify a commissioner that a constituent has contacted me? You know, what do we do? Right now we don't have a procedure, so to speak, for that. We also don't have a protocol, so to speak, for how we're going to communicate with the county manager, or he to us, or us to the staff, or the staff to us. It seems to be a hodgepodge of methods being used. And it would be nice Just to have a protocol amongst us, an agreement this is the way we're going to do things. COMMISSIONER VOLPE: Remember I passed out that rules of procedure from Brevard County. I mean, that really is what all of that was. I mean, it does have an s.o.P. for those kinds of minutiae in terms of how we OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES,.FL 33962 107 interface with each other. COMMISSIONER MATTHEWS= Brevard County has one. Several other counties have one. And in the course of gathering information for their privatization discussions coming up, I've gathered information now from about 30 different counties. And several counties have that, and I think it's something we may want to look at. PROFESSOR MARTIN= Called a policies and procedures manual. And every company that I've ever worked with, six or seven hundred, have a policies and procedures manual. And that's what you're talking about. COMMISSIONER MATTHEWS= Do we have an administrative code for Collier County? Is it codified? I'm sure we've got it in different memos floating around. COMMISSIONER SAUNDERS: There is an administrative code. It probably hasn't been looked at in 20 years. COMMISSIONER CONSTANTINE: Well, as we update that or develop that, I want to be careful we don't get so administrative that we lose the purpose like when someone calls in I don't care if they're from Distr~ct 3 or wherever, the last thing they want is, Well, geez, OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 108 Commissioner Volpe isn't due in until tomorrow morning so I'm sorry, you have to wait 'til then. We have to be careful of who we address. Regardless of who's calling when, that their problem is addressed immediately. And then how we co~unicate amongst ourselves is -- COMMISSIONERMATTHEWS= That's what I'm talking about. MR. DORRILL: You want to be responsive but you want to give Co~issioner Volpe the courtesy of knowing that there's an issue in hi~ district that he needs to at least acknowledge or be aware of that other people are participating in. COMMISSIONER MATTHEWS: Or to get back to the constituent at a later date and say, Gee, I'm sorry I wasn't available when you called, and*is the matter solved? COMMISSIONER VOLPE= That's what we should be really looking at. I don't know what happened to that S.O.P., the rules and procedures, because it hasn't really been an issue. But in terms of who gives direction to our staff and how is that direction? Does OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 109 it come from this process of strategic plan~tng, or is it me giving direction to Mr. Clark to go out and pursue something? I don't think -- or, is it one of the individual members of the Board giving direction to the manager to pursue, you know, a certain activity. How do we get to make sure that before one of our staff embarks upon that mission that we've got consensus or we've got a majority of the five of us that believe that that's something that is time being well spent rather than the complaint'comes in to ne and I decide for myself that that must be an important issue and therefore ask, you know, the manager to work back through the staff to get some flushing out of a particular problem. MR. DORRILL: It's so important we had a real serious conversation recently at a staff meeting about the perception that on occasion the staff is dumping complaint resolutions back into the'Boa~d's office. Do you remember that? COMMISSIONER VOLPE: I do. MR. DORRILL: The concern is that things go beyond our ability to solve them. And it becomes an issue that needs to result in a change in policy. What. should our OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 11o response be rather than Just dumping it back into the Board's office and saying, Well, we can't. help. It's the Board's fault, or you need to go get a commissioner to, you know, agree to amend the ordinance or amend the policy. That may get back to part of this -- maybe we ought to look in terms of co~unication, having some Standard Operating Procedure or an administrative code that says this is generally the way that we will communicate these types of things. PROFESSOR MARTIN: It's well spelled out anyway in the ordinance and in the duties and responsibilities that the five of you are top planners and the plan~ flow from you without watering down any of your individual authorities to Neil's staff and Neil parcels them dow~ to the seven administrative departments~ they handle the work and it comes back through the syste~ to Neil back to you. In fact, we tried to explain that on page 14 in here if you get a chance after the meeting to study that because the idea behind that is all legally documented. And this is what I'm proposing. That's top down/bottom OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 111 up. It goes through this protocol. A~d maybe you need to write that, Commissioner Volpe, so that everybody understands it be=ause you should not be handling administrative duties. It's not within your Jurisdiction or your time constraints. You don't need to be handling administration. That's Neil's Job. A~d he needs to get the information back to you that you are satisfied that that was handled to your satisfaction and to your way of thinking. Is that how you see it, Neil? MR. DORRILL= I do. It's never that simple. We live in a community where people are very apt to want to call their commissioner~ their commissioner being in their mind's eye the person who can, you k~ow, bark an order dow~ to the staff to get garbage picked up on the street or to resolve a building permit problem or a utility bill problem. I think the commissioners are a little bit overwhelmed with that or either it becomes the secretary's duty to contact this department head or find out, get me some information back. I think maybe that's OFFICIAL COURT REPORTERSt COLLIER COUNTYt NAPLESv FL 33962 112 something we do need to look at. PROFESSOR MARTIN: Can you screen your calls before you take them? Is that an acceptable alternative? MR. DORRILL: secretarial level. I think they are at the Board's I Just don't know how well that works. And I don't know how good we respond back to the commissioner's office to tell them that something has been fixed or it will be fixed by this and this day. COMMISSIONER MATTHEWS: But even at that, once a constituent has called the commisstoner's office, regardless of whether it's been fixed or not, how do you not call them back? PROFESSOR MARTIN: COMMISSIONER MA'i'"2~EWS: back? PROFESSOR MARTIN: Do not call them back? How do you not call them Well, somebody needs to respond to the complaint, there's no doubt about that, or you've got a very unhappy voter out there. That's what the protocol is sugposed to handle. If you have a 9roblem from one of your constituents and you turn it over to the administrative people, someone along the line should get a report back to you, OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 113 We investigated it, we handled the problem, we called the constituent and this is what happened, so that you at least know at the end of a major complaint that it was handled and it was handled properly according to the protocol you're talking about, Co~missioner. MR. DORRILL: Well, it sounds great in theory but the problem, you know, is the guy that lives on County Barn Road who suddenly over the course of the last four months finds his property being inundated with water. You Just can't go fix things like that. Sometimes you have to have a public petition and sometimes you have to give the Board an overall sense of where George is and John Bolt's crew's working now because you don't want us to pull them off that to go make this guy happy. And that's why I said it's not always easy. PROFESSOR MARTIN: It's not easy, but you can communicate that problem back to the -- I've called the sheriff a couple times when I had people drive through my yard and knock down $500 worth of evergreens and things and they said, Oh, it's a drunken driver. It wasn't vandalism. They didn't want to agree with me. Somebody has to tell me whatever happens. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 114 Mr. Clark. MR. CLARK: I agree with basically what everybody's saying, but Neil hit on a good point. If you formalize every communication to the point that you go through this protocol and you have 14 sheets of paper -- to give a good iljustration Just in code enforcement, they get like 50,000 complaints a year. And I'd say probably conservatively probably a thousand or two come from the commissioners' offices. Now, if we're going to generate -- and I'm saying minor things, somebody dropped off a washing machine in somebody's front yard or something, a piece of trash. But if you formalize that to a piece of paper, we're going to be drowned in paper work if you have to follow a protocol~ whereas their secretaries now pick up the phone and say it's taken care of and say it's done. But if you have to formalize that protocol every time any complaint comes in, you've got 14 pieces of paper going back up through Neil and everybody else. MR. DORRILL: At some point, though, I think they do need to be logged in, or not so much that we create a bureaucratic paper monster but automated as part of our OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 115 all-in-one system. So if it's important enough for a commissioner to mention it to me or you want a response on something, somebody has got to track the response or the problem resolution, even months. And we do our division heads now. if it ultimately takes three If it's important enough for me to mention to you where I need you to do something or respond by a certain date, we log it in and it gets a number and you and I agree and you work it back through Bill. But we agree as to when it is that we're expecting something to be, you kzlow, resolved or completed. And maybe we need to expand that to the Board level as a commissioner. If it's important enough for you to know and to get some feedback and it needs to be logged in, at least if it's an automated process -- HR. CLARK: That's good. HR. DORRILL: -- so that a commissioner or their secretary can call it up on the screen and find out -- you promised us something by February the 15th and it's the 21st and we haven't heard from you. That's your fault. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 116 MR. HARGETT= A good example of that is commissioners usually get bombarded by some citizen complaint and they all get a copy, they all react differently. Some go right directly to your department head, others come to Neil, to me, to you. In the meantime, the department head's responded to a commissioner, you've responded to me back and we duplicated and spent probably a couple hours more than we needed to. And what Neil's saying is maybe there's some more efficient way to handle that complaint. MR. CLARK= That all-in-one would be a good idea. MR. DORRILL: And the poor division head, he's catching it from a commissioner, another commissioner's secretary, the Assistant County Manager and me two weeks later at the one-on-one, you know, when there may be, like Bill said, a more efficient way of getting everybody in track of what's happening on that particular complaint or that particular request for information. COMMISSIONER VOLPE: Can I raise Just one other issue? up. And that is, we're talking about, top down/bottom We need to consider how we can tap the resources OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 117 that exist within our staff to get more from bottom up. Obviously we've got the citizenry that are telling us certain things about whatthey want. It's the staff that can provide us, to some extent, with the guidance as to how we go about implementing the goals and objectives. I hate the expression, but it is empowering the individual. And, you know, somehow either through the budgeting process, which is one way of getting that, you know, getting the various division administrators and their staff, but to somehow get the flo~ of information coming up from the staff up through the hierarchy. And I don't know how you do that. PROFESSOR MARTIN= Well, the real benefit of top down/bottom up is that the bottom responds according to the rules and regulations of operation in their department. And if they don't respond ~lpwards, then the whole thing is in the garbage can. COMMISSIONER VOLPE= But my point is I understand that the staff should be responsive to %~at the policy makers have identified as being those p~iorities in terms of implementation. By the same token, I'm suggesting that there's got OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES~ FL '33962 to be a mechanism,.whether it's pay fo~.performance, whether it's through the new budgeting concepts in terms of how you give a division administrator a certain fund of pool of money to work with in terms of certain programs that they may see, some opportunities with. I'm just suggesting that we do a little bit more perhaps in terms of encouraging staff to provide more bottom to top. COMMISSIONER SAUNDERS: We're not inventing something new here. There are organizations that have top down/bottom up flow of information. PROFESSOR MARTIN: That's right. COMMISSIONER SAUNDERS: And we're not talking about that flow of information occurring once a year during a budget process. We're talking about it occurring periodically on an ongoing basis. And I think we all agree that, Mr. Dorri11, you need to help us develop some sort of mechanism, not today. Mr. Martin may already know what it is, but we're not going to be able to figure it out today. But I think we all agree you need to help us get that flow of information. MR. DORRILL: I'm glad we got off on'that. I don't. OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 119 know that it has anything to do with major goals, but I'm glad that improved communication kind of got slung in here. COMMISSIONER MATTHEWS: Efficiency. MR. McNEES: So it's not missed here, you've already seen the fruits of one structure you've already created from bottom up communication. You saw the group from the water department tell you what their research told them about back-flow prevention. And that's a structure that you already paid for and it's already in place to bring bottom up communication from the staff to the managers and in this case all the way to the Commission. So that's one thing. COMMISSIONER SAUNDERS: Perfect example of necessity for that, Commissioner Norris mentioned identifying a process to simplify and condense some of the legislation, such as the Land Development Code. Well, if the staff and the Community Development Division understand that we want to eliminate duplicative regulations, we want to eliminate regulations that are nonsensical - and we have some of those - t~en it's our staff people that can tell us which of those regulations OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 120 we need to eliminate. MR. DORRILL: I know that we're g~ing to fast run out of time here today in terms of -- ~epper, don't let me steal your thunder, but should we as a staff take the major categories and then draft maybe ~ome goal sentences or maybe a two-sentence goal statement for each one of the categories and bring that back to the Board? COMMISSIONER SAUNDERS: My guess would be that the commissioners should take those lists and we should massage those and come up with items under each category as opposed to dumping that on staff to do it for us. COMMISSIONER VOLPE: I agree. Can we get, though, this information? Can someone reproduce that for us so that we can see -- MR. DORRILL: We'll prepare a summary document from all of this and maybe almost like a little -- not a transcript, but maybe, you know, some of the major themes that were hit on today and produce kind of a summary report or -- COMMISSIONER VOLPE: Not only looking at that to help flush out the major goals but to get what the others have been thinking. And I think as we begin to talk OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 121 later -- they do somehow help to provide the flesh for those various goals. MR. DORRILL: What the Board said originally was that you wanted to try to meet and work and develop this on a quarterly basis through the remainder of this year, but I would hate to think that we're not going to do anything with this until, you know, three months from now. COMMISSIONER CONSTANTINE: We also talked about the fifth Tuesday, and I think March has a fifth Tuesday. I don't have a calendar in front of me. MR. OLLIFF: It does. COMMISSIONER CONSTANTINE: That wight be an opportunity to jump on this right away. COMMISSIONER MATTHEWS: I myself kind of envisioned the fifth Tuesday as a strategic planning maintenance. My preference would be that while we're hot on the subject to stay fairly close to it until we have it fairly well accomplished and then quarterly, on the fifth Tuesday, do the maintenance. COMMISSIONER VOLPE: But if we don't have the strategic planning, then the maintenance doesn't become OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLESt FL 33962 122 COMMISSIONER MATTHEWS: No. COMMISSIONER V~LPE: So what Commissioner Constantine said is Tuesday is the next available date. I'm just suggesting -- I agree with you that we need to keep whatever momentum we've got going, but this is the formative process. aside on that Tuesday. COMMISSIONER MATTHEWS: So we've got a whole day set though, from where we are right now. away. That's six weeks away, ¥eah, six weeks COMMISSIONER VOLPE: Oh. COMMISSIONER MATTHEWS: Almost. I think it's too long. COMMISSIONER SAUNDERS: I agree that's too long. We probably need a relatively short session like this to put bones or flesh on that skeleton there after we massage it ourselves and come up with suggestions. COMMISSIONER VOLPE: Why don't we pick a date for ourselves and we'll get a list. What are we talking about in terms of time, two or three weeks? OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962. 123 COMMISSIONER MATTHEWS: COMMISSIONER VOLPE: to us? MR. DORRILL: A couple weeks. Can you get that information We'll do that by the end of the week. The only other suggestion -- COMMISSIONER SAUNDERS: Nell, you may not agree with this, but I think what's really important in terms of your report on this meeting is that list and that list, but a lot of the discussion and summarizing the discussion I don't think is important because we're brainstorming right now. MR. DORRILL: Nor is our trying to editorialize your two lists. I think you all need to develop the list a little further into some absolute -- more statement or more sentences, you know. We have individual word categories. We need to get where we've got an actual goal statement or a goal summary for each one of the top five. COMMISSIONER VOLPE: we've had and based upon the major categories that we've come up with, plus what each of us have kind of individualized. We're trying to build consensus to come Based upon the discussion that OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 124 up with what we think based upon our own thoughts and the other's input. MR. DORRILL: I think it needs a little more input from your level as opposed to us trying to force the thing. The only other comment that I have for today is I like the informal aspect of meeting outside of the Board's chambers. I think this room is a little claustrophobic and is hard to move around in. There's a meeting room down at the downtown -- COMMISSIONER VOLPE: That's what makes it good. MR. DORRILL: Maybe we ought to meet in a room half as small as this. I was just going to suggest the central library meeting room because it's about two or three times the size of this and you're not trying to squeeze behind people, but I'll leave that up to y'all. If y'a11 like meeting here, it's easy for the staff to meet here. COMMISSIONER SAUNDERS: I don't have a problem. COMMISSIONER VO~PE: What about the health department? MR. DORRILL:. The health departmont has a room OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 125 that's similar. COMMISSIONER CONSTANTINE: This is fine, I think, in a room so you don't need microphones. MR. DORRILL: If y'a11 are happy here, we'll continue to meet here. I presume you want to do that fairly quickly, try to meet within the next two or three weeks rather than six weeks. COMMISSIONER SAUNDERS: COMMISSIONER MATTHEWS: Yes. I'd like to ask once again if we could as we develop our tasks into groupings that we ask our division and department heads who know what the regulations are and what the mandated regulations coming down on us are that we get some input from them so that we know what is out there that we don't know yet about but they know about it. I'd like to kn~w more about what fn environmental services what the EPA, the federal EPA is coming down with that's going to be mandated upon us in two years or three years or what have you because if we're looking at a five-year planning process, admittedly years two through five are penciled in, but I'd like to know what OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 126 the pencil marks are going to look like. COMMISSIONER SAUNDERS: So the objective of the next meeting will be to put under each one of those major categories the items that are of significance in some order and staff will hel9 us with that. I assume that's what we're doing. COMMISSIONER MATTHEWS: I would hope so. MR. DORRILL: In more of a sentence type structure where you might have, you know, a two-sentence or a one-sentence goal statement on potable water protection. COMMISSIONER MATTHEWS: do to potable water. MR. DORRILL: Yeah, what are we going to I think we would be remissive -- COMMISSIONER SAUNDERS: hand for 20 minutes. MS. STRATTON: Chris has been raising her If I may, this has been very helpful and very informative and very interesting to sit in on. One thing that I would like to share with you is the third item you have listed is the role of government. And as I look at the list, the question that keeps coming into my mind is these are laudable categorY. es, these are appropriate categories, these are issues that must be OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 '!27 faced in this county, but I keep'saying is this the role of the County Commission to address, specifically economic development. I think we need to do a great deal to enhance the quality of life for a lot of people. We have to look for other economic opportunities. But I'm not sure -- and I guess as you think about what that means as you define that goal, what is the role of the County Commissioners versus, you know, -- I would hate to see an economic development organization in county government or something like that. I think these are laudable goals. But the question is, you know, is this something that the county government should be doing or should it be establishing a communication link or encouraging somebody else to do these? The Nesbit Study had people from throughout the community, not just county government. So, you know, that's -- that's my only concern is that. COMMISSIONER CONSTANTINE: I'd agree, and I think as we flush these out, or massage these as Commissioner Saunders says, I think-- Lee County contributes to a OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 128 group right now that spends a great deal of money every year in the name of economic development. And I'm not sure how much of that -- I agree with you there. I'm not sure that's how we want to do it. But if we can alter some of our codes to encourage -- MS. STRATTON: Sure. COMMISSIONER CONSTANTINE: -- that, that's important. MS. STRATTON: That's the only thing, Just any of these topics as the goals are articulated is, is this really appropriate? COMMISSIONER VOLPE: The point I was trying to make, Chris, is the difference between steering and rowing. MS. STRATTON: Yeah. COMMISSIONER VOLPE: We can steer and let someone else do the rowing. Development Council. doing it ourselves. And so it could be the Economic We don't necessarily have to be And I think that that's the distinction that I made in my own mind. COMMISSIONER CONSTANTINE: Before we go, I guess I just wanted to be sure and thank Pepper. He has put a OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 129 lot of time and effort in on this. I hope you'll stick with us through this process and keep working with us. And we'll get together in two or three weeks at a date to be set, I guess. MR. DORRILL: I'd like to thank the staff as well and have the record indicate that both Butt and I thought that aqua-socks should have been a lot higher than number nine on the list. (Meeting concluded at 12:35 p.~,) OFFICIAL COURT REPORTERS, COLLIER COUNTY~ NAPLES, FL 33962 III II 130 STATE OF FLORIDA ) COUNTY OF COLLIER I, Christina J. Reynoldson, RPR and ~eputy Official Court Reporter, do hereby certify that the foregoing proceedings were taken before me at the date and place as stated in the caption hereto on Page i hereof; that the foregoing computer-assisted transcription, consisting of pages numbered 3 through 129, inclusive, is a true record of my Stenograph notes taken at said proceedings. Dated this 11th day of February, 1994. c~ris~ina '/~../R~ynoZds6n,- CP, RPR Deputy Of~ial Court Reporter 20th Judic~ial Circuit STATE OF FLORIDA COUNTY OF COLLIER The foregoing certificate was acknowledged before me this /~. day of February, 1994, by Christina J. Reynoldson, who is personally known to me. ~6tary Publio ~ State of Flor a' r ~ C~lSS10N EXP~ MAR.28,199~ "'" OFFICIAL COURT REPORTERS, COLLIER COUNTY, NAPLES, FL 33962 '