BCC Minutes 11/30/1993 W (County Goal Setting and Objectives) Naples, Florida, November 30, 1993
LET IT BE REMEMBERED, that the Board of County Commissioners in
and for the County of Collier, and also acting as the Board of Zoning
Appeals and as the governing board(s) of such special districts.as
have been created according to law and having conducted business
herein, met on this date at 9:00 A.M. In WORKSHOP SESSION in Building
sF" of the Government Complex, East Naples, Florida, with the
following members present:
CHAIRMAN: Burr L. Saunders
VICE-CHAIRMAN: Timothy J. Constantine
John C. Norris
Michael J. Volpe
Betrye J. Matthews
ALSO PRESENT: Ellis Hoffman, Deputy Clerk; Sue Barbiretti,
Recording Secretary; Nell Dorrill, County Manager; William Hargett,
Assistant County Manager; Jennifer Edwards, Assistant To The County
Manager; Ken Cuyler, County Attorney; George Archibald, Transportation
Services Administrator; Frank Brutt, Community Development Services
Administrator; Bill Lorenz, Environmental Services Administrator; Mike
Arnold, Utilities Administrator; Tom 011iff, Public Services
Administrator; Leo 0chs, Administrative Services Administrator; Tom
Conrecode, Office of Capital Projects Management Director; Mike
NcNees, Budget Director; Greg Nlhalic, Affordable Housing Director;
Steve Camel1, Purchasing Director; Dave Pertrow, Long Range Planning
Director; Ken Plneau, Emergency Management Director; and Dick Clark,
Code Enforcement Supervisor.
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November 30, 1993
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County Manager Dorrlll recalled that approximately 6-8 weeks ago
the Commission decided that once per quarter, on any fifth Tuesday,
discussions would be held relative to goal setting, objectives and
some type of measurement process.
County Manager Dorrtll advised that the agenda package includes
various information from the International City/County Manager's
Association. He noted that there are several alternatives in terms of
the role of a third party facilitator, not only from a team building
perspective but to develop some consensus amongst the Board relative
to top goals and objectives. In addition, he remarked that staff has
researched who and what services are available to local governments.
County Manager Dorrill introduced Mr. Lyle Sumek and noted that he
'~ will be sharing the types of formats that other local governments are
~(.' using.
~!i ~ Mr. Lyle Sumek advised that he has been working with cities and
" counties throughout the country for the past 14 years. He stated that
his approach is outcome based with specific targets.
Mr. Sumek remarked that the most effective goals framework is to
look ahead five years and determine the desired destination at that
time with outcome based goals. He suggested that goals be defined
with benchmarks.
Mr. Sumek announced that the successes that have been accomplished
during the past year build a foundation for the next year.
Mr. Sumek indicated that a policy agenda is one relating to issues
to be addressed during the next year. He stated that he urges Board's
to display their policy agendas on the walls of their meeting room and
look at these as dally decisions are made.
Mr. Snmek briefed the Board on new realities that are facing coun-
ties today, transformation of professional county government to a more
community-based government and the concept of teamwork and leadership.
Mr. Sumek reported that on the average, 20J of the citizens of a
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community are satisfied with their local government and it is very
difficult to get this group involved. He revealed that 20~ of the
citizenry is never satisfied, and noted they are very vocal. He
offered the following suggestion to reach other members of the com-
munity: On the 5th Tuesday of a given month, the Commission could
telephone members of the public with a specific topic, obtain feed
back and listen to what they are communicating.
With regard to employees, Mr. Sumek stated there is a sense of
vulnerability, citing concerns of salary, benefit packages and long
term employment. He explained that quality management programs are
beneficial in dealing with that sense of vulnerability.
Mr. Sumek advised that success and satisfaction is equal to
reality as compared to expectations.
Nr. Sumek remarked that for many years there has been an emphasis
on professional government. He cited that professional government
relies on staff, master plans are developed, issues are studied and
re-studied and consultants may be used. He suggested that in order
for the desired outcome to be achieved, there needs to be a link back
to the community.
Nr. Sumek cited when setting goals there must be a commitment to
follow through; a belief that the community will be better; resources
to m~ke it happen; and education to share with the community.
Nr. $umek stated that spirit, attitude and trust comprise a team
and that team sets goals, fulfills responsibilities and produces
results.
Commissioner Volpe questioned the length of the process involved
for the County to move from where it presently is to establish the
short term and long term goals. ~r. Sumek replied that he generally
individually interviews each commissioner for approximately one hour,
asking very basic questions, i.e., what is the real world, what is the
message from the public, what ks desired to be accomplished, which are
the most important issues that need to be addressed and which projects
need to be addressed. He advised that he then meets in a day or day
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November 30, 1993
and one half session to discuss those questions and then prepare a
policy agenda.
Mr. Sumek explained that the overall framework is set in the goals
process, however, the specific target issues will not be addressed
during the goals process. He indicated that these may be addressed
through a citizens task force or committee and involve folks.
Commissioner Constantine remarked that he agrees with the concept
of setting goals and priorities, but noted that he would like to see
this accomplished without expendtng funds for a factlltator to guide
the Commission through the process.
Commissioner Saunders questioned how to break down the major
Issues Into bite-sized pieces with goals being set for the Individual
Items. Mr. Sumek stated that the targets become specific projects
that are discussed in the goal setting process. He explained that the
. targets should be priortttzed in a policy agenda of what can be
addressed.
Commissioner Saunders requested that Mr. Sumek provide an opinion
as to how often a local government should sit in an Informal workshop
setttng to determine goals, modify goals and address certain issues.
Mr. Sumek replied that the comprehensive approach should be done
· annually, updated quarterly and focus on the major topics quarterly.
Commissioner Saunders recalled past discussions with regard to
possibly reorganizing the manner in which county business is con-
ducted, i.e. a strategic planning session held on the 5th Tuesday of
each month. He noted that he had suggested that two Commission
meetings be held in one week, leaving the following week open for
workshops and ~htngs of that nature. He pointed out that a full day
could be spent on specific issues and this would provide the technical
background for the goal setting sessions.
Commissioner Saunders revealed that the strategic planning
sessions have provided the opportunity for Division Administrators to
present information relative to their plans, but progress has not been
made from the general discussion. He remarked that he does not feel
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~:~ the Board would be having this session today if those sessions were
?! · successful.
Commissioner Constantine related that there has been the annual
!~:.il big picture session the past couple of years but noted there has not
~;:~V" been quarterly sessions to review those issues and this meeting is the
.[, first of hopefully other quarterly meetings. He indicated that he
would like to give this process a try.'
: Commissioner Matthews explained that she is enlightened by Mr.
Sumek*s presentation. She indicated that she likes the idea of having
a workshop every week or every two weeks to discuss the major issues.
Mr. Sumek encouraged the Board to consider setting aside a day or
day and one half to establish the framework to priorittze policy
targets. He advised that a lot of meaningful work is accomplished
during workshops and reduces the number of formal meetings that need
to be held.
see At this time Recording Secretary Barbiretti replaced Deputy Clerk
Halfsan $e8
Commissioner Volpe remarked that everyone understands the issues
and the emerging issues need to be identified. He commented that the
major goals must be broken down into issues.
Mr. Sumek confirmed that the issues would be identified during the
one and one half day session.
In response to County Manager Dorrill, Mr. Sumek replied that
Virginia Beach has five top priority and five high priority policy
areas as the outcome based on five year goals. He indicated that the
policy areas are then broken down into ten top priority and eight high
priority target areas. He explained that even if all these Issues are
not addressed a't a workshop, the top issues will surface.
At Commlsstc,ner Constantlne's request, Mr. Sumek reviewed the five
top goals established by Virginia Beach.
County Manager Dorrill confirmed how the target issues then
..; become the workshop issues.
Mr. Sumek gave a brief summary of Virginia Beach Countys' target
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areas,
In response to Commissioner Volpe, Mr. Sumek replied that his firm
has worked with Virginia Beach County for two years.
The following people spoke on the issue:
George Keller Jim Carter
Chrls Stratton
In answer to Commissioner Constantine, Mr. Sumek revealed that the
cost, which will include Interviews, a day and one half of workshop
and a follow-up report would be approximately $4,000.00 to $5,000.00.
County Manager Dorrlll expressed his belief that a future major
goal session 1denttrying target Issues for 1994 is very Important for
the Staff.
Commissioner Volpe stated that he is also a proponent of strategic
planning and is supportive of the process, adding that using an
employee as factlttator Is difficult and using a facilitator from out-
side presumably comes with no pre-concetved notions regarding the goal
setting process.
Commissioner Volpe commented that the funds for an outside facili-
tator can be found within the budget, adding that the process will
benefit the community, improve the morale of Staff and make the Board
more efficient.
Commissioner $aunders maintained that he has no objection to uti-
lizing an outside facilitator, but suggested that this issue be added
to the agenda of December 14, 1993, for further discussion.
Commissioner Matthews concurred that it is important to have an
objective third party.
Commissioner Norris stated that the strategic planning issue is
one that should be decided and stressed that an outside facilitator
for strategic planning is imperative.
There being no further business for the Good of the County, the
ss~tingwas adjourned by Order of the Chair - Time: 11~40
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