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#06-3962 Assumption Agreement (N. Harris) ASSUMPTION AGREEMENT This Assumption Agreement is made and entered into as of J Ul V"\<<.. I L, 2011, by and between N. Harris Computer Corporation ("Harris") and Collier County, a political subdivision of the State of Florida ("County"). WHEREAS, on March 27, 2007, the Collier County Board of County Commissioners entered into Contract #06-3962 with Municipal Software Corporation ("Municipal") New Divisional Software System for Community Development and Environmental Services (CDES) (attached hereto as Exhibit A, and hereinafter referred to as the "Agreement"); and WHEREAS, Harris hereby represents to Collier County that by virtue of an asset purchase agreement Harris is the successor in interest to Municipal in relation to the Agreement; and WHEREAS, the parties wish to formalize Harris' assumption of rights and obligations under the Agreement effective as of the date first above written NOW THEREFORE, IN CONSIDERA nON of the mutual promises in this Assumption Agreement, and for other good and valuable consideration, the receipt and sufficiency of which are acknowledged by the parties, it is agreed as follows: 1. Harris accepts and assumes all rights, duties, benefits, and obligations of the Contractor under the Agreement, including all existing and future obligations to pay and perform under the Agreement. 2. Harris will promptly deliver to County evidence of insurance consistent with Section 11 of the Agreement. 3. Except as expressly stated, no further supplements to, or modifications of, the Agreement are contemplated by the parties. 4. Notice required under the Agreement to be sent to Contractor shall be directed to: CONTRACTOR: Attention: Jeff Bender, CEO N. Harris Computer Corporation 1 Antares Drive, Suite 400 Ottowa, Ontario Canada K2E 8C4 5. The County hereby consents to Harris' assumption of the Agreement. No waivers of performance or extensions of time to perform are granted or authorized. The County will treat Harris as the Contractor for all purposes under the Agreement. 1 IN WITNESS WHEREOF, the undersigned have executed and delivered this Assumption Agreement effective as of the date first above written. COLLIER COUNTY: A TTESl':""o>~, ~' DWIGB~:E:~~k~elerk 2~~14"~~!;:'~':;'~r\\ By: "'g:... ." '*'{' , :I .';"; i .;....~. . .,~~ ,.-' ./'c,:.:..,,-,. ~ ~;f ,;., ,I,. ,.._:p~i .. ..' ..' ..r,;,. lJl;; 3.t~'9'."'.' N. Harri.$.Comp1JferCorporation: By: ~~ ~ BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA '1uJ-W. ~ FRED W. COYLE, CHAIRMAN Attest: Co Date: /7 ~__-/ II / I { Date: $1/1 / II , By: Jeffrey County tt ow 2 CERTIFICATE OF INSURANCE NAMED INSURED This certificate is issued as a matter of information only and confers no rights upon the certificate holder. This certificate does not amend, extend or alter the CONSTELLATION SOFlWARE INC. and coveraoe afforded bv the oolicies below. N. HARRIS COMPUTER CORPORATION INSURANCE COMPANIES AFFORDING COVERAGE 1 ANTARES DRIVE, SUITE 400 COMPANY OTTAWA, ON K2E 8C4 A Zurich Insurance Company Ltd. (AM Best rating A) CERTIFICATE HOLDER COMPANY B COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS COMPANY 3301 EAST TAMIAMI TRAIL C NAPLES, FL 34112 USA COMPANY D A TTN: STEPHEN Y. CARNELL COMPANY PURCHASING AND GENERAL SERVICES DIRECTOR E COVERAGES This is to certify that the policies of insurance listed below have been issued-to the insured named above for the policy period indicated, notwithstanding any requirement, term or condition of any contract or other document with respect to which this certificate may be issued or may pertain. The insurance afforded by the policies described herein is subject to all the terms, exclusions and conditions of such policies. LIMITS ARE IN U.S. DOLLARS UNLESS INDICATED OTHERWISE. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. TYPE OF INSURANCE CO POLICY NUMBER POLICY POLICY LIMITS OF LIABILITY LTR EFFECTIVE DATE EXPIRATION DATE IVYYY/MM/DDl IYYVY/MM/DDl COMMERCIAL GENERAL LIABILITY $ 1,000,000 EACH OCCURRENCE OCCURRENCE BASIS A 8839016 2010/09/27 2011/09/27 $ GENERAL AGGREGATE INCLUDING: 10,000,000 PRODUCTS AND COMPLETED OPERATIONS $ PRODUCTS - COMPLETED CROSS LIABILITY I SEVERABILITY OF INTERESTS I BLANKET CONTRACTUAL LIABILITY 1,000,000 OPERATIONS AGGREGATE PERSONAL INJURY $1,000,000 LIMIT, ADVERTISING LIABILITY $1,000,000 LIMIT TENANT'S LEGAL LIABILITY $1,000,000 LIMIT, MEDICAL EXPENSES $25,000 LIMIT WAIVER OF SUBROGATION WHERE REQUIRED BY WRITTEN CONTRACT ADDITIONAL INSURED: COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS, ITS OFFICIALS, OFFICERS, EMPLOYEES AND AGENTS. but only with respect to liability arising out of the operations of the Named Insured. ~uch insurance as is afforded by the Commercial General Liability coverage on this policy will be considered as primary insurance, not contributory and not excess of any other Insurance. NON-OWNED & HIRED AUTOMOBILE A 8839016 2010/09/27 2011/09/27 $ 1,000,000 EACH OCCURRENCE LIABILITY UMBRELLA LIABILITY A 8838706 2010/09/27 2011/09/27 $14,000,000 PER OCCURRENCE & IN THE AGGREGATE Not Applicable NOT APPLICABLE PROFESSIONAL LIABILITY AND A 8838700 2010/09/27 2011/09/27 $10,000,000 PER CLAIM & IN THE TECHNOLOGY ERRORS & OMISSIONS AGGREGATE CLAIMS MAOE BASIS $ 500,000 DEDUCTIBLE Not Applicable Not Applicable Not Applicable DESCRIPTION OF OPERATIONS I LOCATIONS I SPECIAL PROVISIONS: BROKER CANCELLATION The CG&B Group Inc. Should any of the above described policies be cancelled before the expiration date thereof, 120 South Town Centre Blvd. the issuing company will endeavour to mail 30 days written notice to the certificate holder Markham, ON L6G 1 C3 named above. Failure to mail such notice shall impose no obligation or liability of any kind upon the company, its agents or representatives. SIGNA~I~;SENTA::' PRINT NAME DATE (YYYY/MM/DD) J<- ~~ RUTH SCHRAM 2011 /03/29 /~ ..../ R3 ACORDTM CERTIFICATE OF LIABILITY INSURANCE I DATE (MMIDDIYYYY) 03/28/11 THIS CERTIFICATE IS ISSUED AS A MA TIER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMA TIVEL Y OR NEGA TIVEL Y AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER ~~t~~CT Patty Middleton J Smith Lanier & Co-Huntsville WgN:;' Extl: 256 890-9000 1 r~, Nol: 256 890-9070 P. O. Box 6087 ~~DA~~SS: pmiddleton@jsmithlanier.com Huntsville, AL 35813-0087 CUSTOMER 10 #: 256 890-9000 INSURER(S) AFFORDING COVERAGE NAIC# INSURED INSURER A : Hartford Insurance Group 37478 N. Harris Computer Corp. INSURER B : DBA Harris Computer Systems INSURER C : 426 Industrial Ave Williston, VT 05495 INSURER 0 : INSURER E : INSURER F : Client#. 81069 38HARRISCOMP COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. I,~':.K TYPE OF INSURANCE DO UBR P3~6~ P3r.';)g6~ IN.... IIIVD POLICY NUMBER LIMITS GENERAL LIABILITY EACH OCCURRENCE $ - DAMAGE 19lENTED - 3MERCIAL GENERAL LIABILITY PREMISES Ea occurrence! $ - CLAIMS-MADE 0 OCCUR MED EXP (Anyone person) $ - PERSONAL & ADV INJURY $ - GENERAL AGGREGATE $ ~'L AGGREnE LIMIT APPLIES PER: PRODUCTS-COM~OPAGG $ POLICY ~~g: n LOC $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT $ - (Ea accident) - ANY AUTO BODILY INJURY (Per person) $ - ALL OWNED AUTOS BODILY INJURY (Per accident) $ - SCHEDULED AUTOS PROPERTY DAMAGE $ - HIRED AUTOS (Per accident) - NON-OWNED AUTOS $ $ UMBRELLA L1AB H OCCUR EACH OCCURRENCE $ - EXCESS LIAB CLAIMS-MADE AGGREGATE $ - DEDUCTIBLE $ RETENTION $ $ A WORKERS COMPENSATION 21WEZQ3768 ~7/08/201 0 07/08/2011 X I~~"~~~r.';l;,, I IgJH- AND EMPLOYERS' LIABILITY Y/N ANY PROPRIETORlPARTNER/EXECUTIVED E.L. EACH ACCIDENT $1,000,000 OFFICER/MEMBER EXCLUDED? N/A (Mandatory In NH) E.L. DISEASE - EA EMPLOYEE $1,000,000 If yes. describe under $1,000,000 DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 101, Additional Remarks Schedule, If more space is required) CERTIFICATE HOLDER CANCELLATION Collier County Board of County Commissioners 3301 Tamiami Trail East Naples, FL 34112 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ACORD 25 (2009/09) 1 of 1 #S 114827 4/M931987 @19 - The ACORD name and logo are registered marks of ACORD PAM EXHIBIT "A" Contract 06-3962 New Divisional Software System for Community Development and Environmental Services (CDES) cONTRAcTuAL SERVICES AGREEMENT THIS AGREEMENT (hereinafter the "Agreementll) is made this f)1 day of mar~ , 2007, (the IIEffective Date") by and between the Board of County Commissioners for Collier County, Florida, a political subdivision of the State of Florida, (hereinafter the IICountyll), and Municipal Software Corporation, a British Columbia incorporated company, with its principal place of business at 4464 Markham Street, Suite 1108, Victoria, BC, V8Z 7X8 (hereinafter the "Vendorll). The County and the Vendor are sometimes hereinafter individually referred to as IIPartyll and hereinafter collectively referred to as the lip arties.II RECITALS A. The Vendor desires to perform and assume responsibility and obligation for the provision of certain professional services, as hereinafter described, on the terms and conditions set forth herein. Vendor represents that it is experienced in providing business process automation and implementation services to public clients, is licensed in the State of Florida and is familiar with the scope of work of the County. B. The County desires to engage Vendor to render such services, as hereinafter described, for the New Divisional Software System for Community Development and Environmental Services (CDES) (the "Project") on the terms and conditions set forth herein. NOW, THEREFORE, in consideration of the mutual covenants and conditions contained herein, the County and the Vendor agree as follows: OPERATIVE PROVISIONS SECTION I ENGAGEMENT AND SERVICES OF THE VENDOR 1. Engagement of Vendor. The County hereby engages the Vendor, and the Vendor promises and agrees to furnish to the County, subject to the terms and conditions set forth in this Agreement, all labor, materials, tools, equipment, services, and incidental and customary work necessary to fully and adequately supply the professional services necessary for the Project (the "Services"). The Services are more particularly described in Exhibit A, RFP 06-3962 New Divisional Software System for. Community Development and Environmental Services (CDES), attached hereto and incorporated herein by reference. The Vendor agrees to perform the Services in accordance with the terms and conditions of this Agreement, the exhibits attached hereto and incorporated herein by reference, and all applicable local, state and federal laws, rules and regulations in effect at the time the Services are provided. . 2. Performance of the Vendor: Standard of Care. The Vendor accepts the relationship of trust and confidence established between the County and the Vendor by the.terms of this Agreement. The Vendor covenants with the County to perform all Services under this Agreement in a skillful and competent manner, consistent with or in excess of the standards of skill, quality and care adhered to by recognized professionals in the same discipline in the State of Florida while performing services of a like or similar nature under like or similar circumstances. Vendor represents and maintains that it is skilled in the professional calling necessary to perform the Services, and that it shall consider all recent proven and tested methods known and successfully employed by recognized professionals in the same discipline in the state of Florida. Vendor shall also cooperate with the County and any other consultants or contractors engaged by or on behalf of the County in performance of the Project. The Vendor covenants to use its commercially reasonable efforts to perform its duties and obligations under this Agreement in an efficient, expeditious and economical manner, consistent with the best interests of the County and the professional standard of care set forth in this Agreement. SECTION IT RESPONSffiILITIES OF THE VENDOR 1. The Vendor's Responsibilities for Costs and Expenses. Except as otherwise expressly stated herein, the Vendor shall be solely responsible for all costs and expenses incurred relative to the Vendor, personnel of the Vendor and sub-Vendors of the Vendor in connection with the performance of the Services, including, without limitation, payment of salaries, fringe benefits contributions, payroll taxes, withholding taxes and other taxes or levies, office overhead expense, travel expenses, telephone and other telecommunication expenses, and document reproduction expenses. 2. Independent Contractor. The Services shall be performed by Vendor or under its supervision. Vendor shall determine the means, methods and details of performing the Services subject to the requirements of this Agreement. The Vendor represents that it possesses the professional and technical personnel required to perform the Services. The County retains Vendor on an independent contractor basis and not as an employee of the County. Vendor retains the right to perform similar or different services for others during the term of this Agreement. The personnel performing the Services on behalf of the Vendor shall at all times be under the Vendor's exclusive direction and control. The Vendor shall pay all expenses, including, without limitation, all wages, salaries, fringe benefit contributions, payroll taxes, withholding taxes, other taxes or levies and all other amounts due such personnel for the Services or due others as a result of the performance by such personnel of the Services. Vendor shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to, all reports for social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers' compensatIon inSurance. 3. Vendor's Proiect Manager. The Vendor shall designate and assign a project manager ("Project Manager"), who shall coordinate all phases of the Services and act as the Vendor's representative for performance of this Agreement. The Project Manager shall have full authority to represent and act on behalf of the Vendor for all purposes under this Agreement, and shall be available to the County at all reasonable times. The Project Manager shall supervise and direct the Services, using his or her best skill and attention, and shall be responsible for all means, methods, techniques, sequences and procedures employed by Vendor's personnel, as well'as the satisfactory coordination of all portions of the Services under this Agreement. The Velidor designates David Gray to be its Project Manager, but reserves the right to appoint another person as Project Manager upon written notice to the County. 4. Key Personnel. Vendor has represented to County that certain key personnel will perform and coordinate the Services under this Agreement. Should one or more of such personnel become unavailable, Vendor may substitute other personnel of at least equal competence upon written approval of County. As discussed below, any personnel who fail or refuse to perform the Services in a manner acceptable to the County, or who are determined by the County to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project or a threat to the safety of persons or property, shall be promptly removed from the Project by the Vendor at the request of the County. 4.1 Attached as Exhibit F is a listing of all key personnel Vendor intends to assign to the Project to perform the Services required hereunder. All personnel identified in Schedule F shall not be removed or replaced without County's prior written consent. 5. Personnel: Licenses. The Vendor represents and warrants that it and all personnel engaged in performing Services are and shall be fully qualified, authorized and permitted under state and local law to perform such Services. The Vendor shall be responsible to County for any errors or omissions in the execution of the Services under this Agreement. The Vendor represents and warrants that it and all personnel and sub-Vendors engaged in performing the Services have all licenses, permits, qualifications, and approvals of whatever nature that are legally required to perform the Services under this Agreement. The Vendor further represents and warrants that it, its employees and sub. Vendors shall keep in effect all such licenses, permits, qualifications and other approvals during the term of this Agreement. Any personnel performing Services under this Agreement who are determined by the County to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project, or a threat to the safety of persons or property, or any personnel who fail or refuse to perform the Services in a manner acceptable to the County, shall be promptly removed from the Project by the Vendor and shall not be ,re-employed to perform any of the Services or to work on the Project. 6. Time of Performance. The Services to be performed by Vendor under and pursuant to this Agreement shall be completed as directed by the County's .Project Administrator by November 1,2008 ("the Completion Date") and shall be commenced subsequent to the execution of this Agreement upon written Notice to Proceed from the County for all or any designated portion of the Project and shall be performed and completed in accordance with the Project Implementation Schedule attached hereto and made a part hereof as Exhibit H, unless earlier terminated as provided herein, or as may be modified by mutual written agreement. Vendor shall perform the Services expeditiously, within the term of this Agreement, and in accordance with any schedule of services mutually acceptable to the Parties. 7. Software License and Support Agreement. The vendor will provide the software licenses identified in Exhibit B for the County's use as governed by its Software License and Support Agreement, a copy of which is attached as Exhibit C. 8. Escrow Agreement. The vendor has provided for a software escrow agreement, a copy of which is attached as Schedule B to Exhibit C, which provides for access to software source code under certain circumstances that are defined in the agreement. For purposes of this Agreement the term "Source Code" shall mean the source code or codes of the Application Software including all updates, revisions, releases or new versions of the source code to correspond with all updates, revisions, reI eases or new versions of the Application Software which are provided to Collier County by the Vendor from time to time, and shall include supporting documentation in sufficient detail to enable Collier County to use, support, maintain and enhance the Application Software. 9. Consistency with County Policies. The Vendor shall discuss and review with the County Project Manager in advance of all critical decision points all matters relating to the Services in order to ensure that the Services proceed in a manner consistent with the goals and policies of the County. 10. Conformance to Applicable Requirements. All aspects of the provision of the Services by Vendor shall conform to all applicable County, county, state, and federal laws, rules and regulations in effect at the time the services are provided. 11. Insurance. Without limiting the Vendor's indemnification obligations, the Vendor shall obtain, provide and maintain during the term of this Agreement, at its own expense, a policy or policies of liability insurance of the type and amounts described below and satisfactory to the County. Vendor shall also require all of its sub-Vendors to obtain, provide, and maintain insurance which meets the same requirements contained herein. A. Prior to the commencement of the Services, the Vendor shall provide evidence satisfactory to the County that it has secured the following types and amounts of insurance: (1) Workers' compensation insurance covering all employees and principals of the Vendor, Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements in a minimum amount of $1 million per accident; (2) Commercial general liability insurance (Occurrence Form) patterned after the current I.S.0. occurrence form with no limitingendorsements, covering third party liability risks, including without limitation, contractual liability, in a minimum amount of $2 million per occurrence for bodily injury, personal injury, and property damage. If commercial general liability insurance or other form with a general aggregate limit is used, either the general aggregate shall apply separately to this Project, or the general aggregate limit shall be twice the occurrence limit; (3) Commercial auto liability and property insurance covering "any auto", OwnedINon-ownedIHired Automobile included, with a minimum limit of $1 million combined single limit per accident for bodily injury and property damage. (4) Errors anq omissions professional liability insurance appropriate to Vendor's profession. Such insurance shall be in an amount not less than $1,000,000 per clairn, and shall be endorsed to include contractual liability. B. The commercial general liability and automobile policies shall contain the following provisions, or Vendor shall provide endorsements on forms approved . by the County to add the following provisions to the insurance policies: (1) the County, its officials, officers, employees and agents shall be covered as additional insureds with respect to the Services or operations performed by or on behalf of the Vendor, including materials, parts or equipment furnished in connection with such work; and (2) the insurance coverage shall be primary insurance as respects the COtulty, its officials, officers, employees and agents, or if excess, shall stand in an unbroken chain of coverage excess of the Vendor's scheduled underlying coverage. Any insurance or self-insurance maintained by the County or its officials, officers, employees or agents shall be excess of the Vendor's insurance and shall not be called upon to contribute with it in any way. C. All policies shall contain the following provisions, or Vendor shall provide endorsements on forms approved by the County to add the following provisions to the insurance policies: (1) coverage shall not be suspended, voided, canceled or reduced by either party except after thirty (30) days prior notice has been given in writing to the COtulty; provided, however, in the case of non-payment of premium, ten (10) days notice will be provided; (2) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the COtulty, its officials, officers, employees and agents. D. All insurance required by this Section shall contain standard separation of insureds provisions. In addition, such insurance shall not contain any special limitations on the scope of protection afforded to the COtulty, its officials, officers, employees and agents. E. Any deductibles or self-insured retentions, or any revisions thereto made during the time such insurance is required to be maintained pursuant to this Agreement, must be declared to and approved by the County. If such deductibles or self. insured retentions are not acceptable to County, Vendor shall meet with County to determine an acceptable solution, such as, but not limited to: (1) reducing or eliminating such deductiblesor self-insured retentions as respects the County, its officials, officers, employees and agents; or (2) Vendor's procurement of a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. F. All Insurance is to be placed with insurers with a current A.M. Best's rating no less than B+:VIII, licensed to do business in Florida, and satisfactory to the County. G . Vendor shall furnish County with original certificates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the County. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and shall be on forms provided by the County if requested. All certificates and endorsements must be received and approved by the County before work commences. The County.-reserves the right to require complete, certified copies of all required insurance policies, at any time. H. The Vendor shall give to the County prompt and timely notice of any claim made or suit instituted arising out of the Vendor's operation hereunder. The Vendor shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgment may be necessary for its proper protection and performance of the Services. 1. The Vendor shall include subcontracting Vendors, if any, as insureds under its policies or shall furnish separate certificates and endorsements for each sub- Vendor. It is understood that additional insureds are not possible on the Vendor's errors and omissions professional liability policy. All coverage for each sub- Vendor shall be subject to the requirements stated herein. 12. Prohibition Against Transfers. The Vendor shall not assign, sublease, hypothecate, or transfer this Agreement, or any interest therein, directly or indirectly by operation of law without the prior written consent of the County. Any attempt to do so without the prior written consent of the County shall be nuli and void, and any assignee, sub-lessee, hypothecate or transferee shall acquire no right or interest by reason of such. attempted assignment, hypothecation, or transfer. 13. Progress. The Vendor is responsible to keep the County Project Manager and/or his or her duly authorized designee informed on a regular basis regarding the status and progress of the Services, activities performed and planned, and any meetings that have been scheduled or are desired relative to the Services or this Agreement. 14. Confidentiality. No news releases, including photographs, public announcements or confirmations of the same, of any part of the subject matter of this Agreement or any phase of the Services shall be made without prior written consent of the County, such consent to not be unreasonably withheld, and provided in a timely manner. The information which results from the Services in this Agreement is to be kept confidential, unless the release of information is authorized by the County. All Report Materials, either created by or provided to Vendor in connection with the performance of this Agreement, shall be held confidential by Vendor. Such materials shall not, without the prior written consent of County, by used by Vendor for any purposes other than the . performance of the Services. Nor shall such materials be disclosed to any person or entity not connected with the performance of the Services or the Project. Nothing furnished to Vendor which is otherwise known to Vendor or is otherwise generally known, or has become known, to the related industry, shall be deemed confidential. Vendor shall not use County's name or insignia, photographs of the Project, or any information pertaining to the Services or the Project in any magazine, trade paper, newspaper, television or radio production or other similar medium without the prior written consent of County. This section is subject to the requirements of the Florida Public Records Act, Chapter 119, Fla. Stat., and the Florida Sunshine Law, Chapter 286, Fla. Stat. 15. No Set Hours/Rightto Contract. The-Vendor's obligation hereunder is to complete the Services in accordance with this Agreement and to meet any deadlines established pursuant to this Agreement. The Vendor has no obligation to work any particular schedule, hours or days, or any particular number of hours or days. However, the Vendor shall coordinate with the County in achieving the results and meeting the goals established pursuant to this Agreement. 16. Accounting Records. Vendor sha11 maintain complete and accurate records with respect to all costs and expenses incurred under this Agreement. All such records shall be clearly identifiable. Vendor shall allow a representative of County during normal business hours to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement. Vendor shall allow inspection of all work, data, documents, proceedings, and activities related to the Agreement for a period of three (3) years from the date of final payment under this Agreement. 17. Safety. Vendor shall execute and maintain its Services so as to avoid injury or damage to any person or property. In carrying out its Services, the Vendor shall at all times be in compliance with all applicable local, state and federal laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed. SECTION ill RESPONSmILITIES OF THE COUNTY 1. Cooperation. The County shall cooperate with the Vendor relative to the provisions of the Services. To the extent permitted by applicable law, the County shall provide criteria and information in its possession, or reasonably obtainable by it, as requested by Vendor, and shall make that information and related data available for Vendor's use during the performance of this Agreement. The County shall render decisions required by this Agreement within the time indicated, or if not specifically stated, with reasonable promptness so as not to unduly delay the progress of Vendor's Services. 2. County's Project Manager and Proiect Staff. The County shall designate and assign a County project manager ("County Project Manager") who shall have full authority to . represent and act on behalf of the County for all purposes under this Agreement. The County Project Manager, or his/her designee, shall be the principal officer of the County for liaison with the Vendor, and shall review and give approval to the details of the Services as they are performed, in particular, but not exhaustively, Project Plan, Functional Requirement Specifications, Statements of Work, Acceptance Plans, Statements of Completion, Change Order Requests. In addition, the County Project Manager shall ensure proper and timely availability of all County personnel required by the Vendor for successful completion of project tasks, in particular, but not exhaustively, Business and Systems Analysts, IT staff, Subject Matter Experts. The County designates Gary Mullee to be its County Project Manager, but reserves the right to appoint another person as County Project Manager upon written notice to the Vendor. 3. Proiect Plan. The County shall be responsible for meeting specific milestones and providing specific deliverables that will be defined and mutually agreed to in the Project Plan. Should the County fail to meet the agreed milestones or to provide the agreed deliverables, the Vendor will inform the County of the consequences thereof and reserves the right to modify the project plan accordingly. 4. Application Software Acceptance Testing. Shall be in accordance with acceptance testing criteria outlined in Exhibit E. 4.1 Review and Correction. Collier County will either (i) notify Vendor in writing that the Application Software meets the Acceptance Tests and is accepted by Collier County, or (ii) notify Vendor in writing that the Application Software fails to meet the Acceptance Tests. Collier County shall be deemed to have accepted the phase of the Application Software in the event no written notice of acceptance or deficiencies is provided to Vendor on or before expiration of the aforesaid acceptance test period. 4.2 Time period for correction. If Collier County notifies Vendor that th.e Application Software does not satisfy any or all of the Acceptance Tests, Collier County will set forth a list of the errors or omissions which have caused the Application Software not to meet the Acceptance Tests to the extent known by the Collier County. After notification of a failure of the Application Software to meet the Acceptance Tests, Vendor shall have twenty (20) business days from the date that Vendor receives the list of errors and omissions to modify or improve the Application Software to meet the Acceptance Tests. The Application Software will then be retested in the' same manner. Collier County shall not be required to allow the acceptance testing to proceed for more than two (2) twenty (20) day periods. 5. Statement of Completion. Providing that project milestones have been met, the_County shall not unreasonably withhold signature of a statement of completion within thirty (30) days after go-live for each project phase that has been accepted by the County. SECTION IV COMPENSATION 1. Compensation. In consideration of the performance by Vendor of the Services, the County shall pay to the Vendor compensation at the rates set forth in Exhibit B, Payment Milestones and Deliverables, attached hereto and incorporated herein by reference. Total compensation under this Agreement shall not exceed $1,996,272.00 (one million nine hundred ninety six thousand two hundred seventy two dollars) without written approval of the. County's Project Manager (the "Compensation"). 2. Extra Service. The Vendor shall not receive additional compensation for any extra service unless such extra service has been authorized in writing in the form of a Change Order signed by both parties prior to the commencement of the extra service. The County shall pay the Vendor for extra service as mutually negotiated by the parties. As used herein, "Extra Service" means any work which is determined by County to be necessary for the proper completion of the Project, but which the Parties did not reasonably anticipate would be necessary at the execution of this Agreement. 3. IncentiveIDisincentive Payments: At a future time, the County may desire to expedite performance on this Contract. In order to achieve this, an incentive - disincentive provision may be established in the form of a written change order to the contract as mutually agreed upon by the parties. 4. Payment of Compensation. The Vendor shall submit invoices to the County on a monthly basis, or on such other basis as may be mutually agreed upon by the Parties. Each invoice will be itemized. The County shall pay the Vendor for the performance of this Agreement upon completion of the work as accepted and approved by the County's Project Manager or his designee. Payments shall be made to the Vendor when requested as work progresses, but not more frequently than once per month, less 10% retainage which shall be held by the County until satisfactory completion of the Vendor's work. Payment will be made upon receipt of a proper invoice and in compliance with Section 218.70, Fla. Stats. otherwise known as the "Florida Prompt Payment Act". 5. Reimbursements. Vendor shall not be reimbursed for any expenses unless authorized in writing by County. Such reimbursable expenses, if approved, shall include only those expenses which are reasonably and necessarily incurred by Vendor in the interests of the Project. Reimbursable expenses wili be paid only at the actual cost to the Vendor, with no mark-up for overhead or profit. 6. Disputed Sums. The County may withhold payment of any disputed portion of Compensation until resolution of the dispute with the Vendor. Such withholding by the County shall not be deemed to constitute a failure to pay by the County. The Vendor shall not have the right to allege a breach of this Agreement for failure to pay by the County and to discontinue its performance of the Services hereunder for a period of thirty (30) days :from the date Compensation is withheld hereunder. The County's Project Manager and the Vendor's Project Manager shall attempt to promptly resolve the dispute. The Vendor shall have an immediate right to appeal to the County Manager with respect to withheld amounts. The determination of the County Manager with respect to such matters shall be final, subject to the mediation provisions provided herein. The Vendor shall be entitled to receive interest on any portions of the Compensation withheld which are thereafter deemed to be properly payable to the Vendor at the rate of seven percent (7%) per annum, simple interest. Nothing herein shall be construed as limiting the Parties rights to pursue all available legal remedies. 7. Mediation. Should any dispute arise out of the termination or abandonment of this Agreement, any party may request that it be submitted to mediation. The parties shall meet in mediation within 30 days of a request. The mediator shall be agreed to by the mediating parties; in the absence of an agreement, the parties shall each submit one name from mediators listed by the American 'Arbitration Association, Judicial Arbitration and Mediation Service (JAMS) or other agreed-upon service. The mediator shall be selected by a "blindfolded" process. The mediation shall take place 'in Naples, Florida. The cost of mediation shall be borne equally by the parties. Neither party shall be deemed the prevailing party. No party shall be permitted to file a legal action arising out of the termination or abandonment of this agreement without first meeting in mediation and making a good faith attempt to reach a mediated settlement. The mediation process, once commenced by a meeting with the mediator, shall last until agreement is reached by the parties but not more than 30 days, unless the parties extend the maximum time by mutual agreement. SECTION V EXPIRATION AND TERMINATION 1. Events ofDefault. Each of the following events shall constitute an "Event of Default": A. The Vendor shall fail to observe, perform or comply with any material term, covenant, agreement or condition of this Agreement which is to be observed, performed or complied with by the Vendor, if such failure continues uncured for thirty (30) calendar days after the County gives the Vendor written notice of the failure and the specific nature of such failure. B. The Vendor shall commit any fraud, misrepresentation, breach of fiduciary duty, willful misconduct, or intentional breach of any provision of this Agreement. 2. Termination Upon Event of Default. In addition to any other available legal or equitable rights or remedies, upon an Event of Default by the Vendor, the County shall have the right to terminate this Agreement upon written notice to the Vendor. 3. Expiration. Unless extended as provided for herein, this Agreement shall naturally expire on the Completion Date. 4. Payment Upon Termination. Upon a termination of this Agreement, the Vendor's recovery against the County shall be limited to that portion of the Contract Amount earned through the date of termination, together with any retainage withheld. The Contractor shall not be entitled to any other or further recovery against the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 5. Termination by Vendor. Vendor may terminate this Agreement only upon the substantial breach by the County of a material provision of this Agreement. VI GENERAL PROVISIONS 1. Nondiscrimination by the Vendor. The Vendor represents and agrees that the Vendor, its affiliates, subsidiaries, or holding companies do not and will not discriminate against any subcontractor, Vendor, employee, or applicant for employment because of race, religion, color, sex, handicap, national origin or any other protected classification under federal or state law. Such nondiscrimination shall include, but not be limited to, the following: employment, upgrading, demotion, transfers, recruitment, recruitment advertising, layoff, termination, rates of payor other forms of compensation, and selection for training, including apprenticeship. 2. County's Rights to Employ Other Vendors. The County reserves the right to employ other Vendors in connection with this Project. 3. Conflicts of Interest: Prohibited Interests. A. Vendor represents that it presently has no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance of services required hereunder. Vendor further represents that no persons having any such interest shall be employed to perform those services. B. Vendor maintains and warrants that it has not employed or retained any company or person, other than a bona fide employee working solely for Vendor, to solicit or secure this Agreement. Further, Vendor warrants that it has not paid or agreed to pay any company or person, other than a bona fide employee working solely for Vendor, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For breach or violation of this warranty, County shall have the right to rescind this Agreement without liability. For the term of this Agreement, no member, officer or employee of County, during the term of his or her service with County, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom. 4. Subcontracting. The Vendor shall not subcontract any portion of the Services except as expressly stated herein, without prior written consent of the County. Subcontracts, if any, shall contain a provision making them subject to all provisions stipulated in this Agreement. 5. Waiver. No waiver of any default shall constitute a waiver of any other breach or default, whether of the same or any other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by other parties shall give the other any contractual right by custom, estoppel, or otherwise. 6. Notices. All notices required hereunder shall be given in writing and shall be deemed duly served if mailed or faxed to the following addresses or such other addresses as the parties may designate by written notice: To the County: Collier County Board of County Commissioners 3301 Tamiami Trail East Naples, FL 34112 Attention: Stephen Y. Carnell Purchasing and General Services Director Fax: 239-530-6584 To the Vendor: Municipal Software Corporation Suite 1108,4464 Markham Street Victoria, BC V8Z 7X8 Attention: lain McLean, CEO Notice shall be deemed received as follows, depending upon the method of transmittal: by facsimile, as of the date and time sent; by messenger, as of the date delivered; and by U.S. Mail, certified, return receipt requested, as of five (5) days after deposit in the U.S. Mail. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. 7. Authority to Enter Agreement. The Vendor has all requisite power and authority to conduct its business and to execute, deliver and perform all of its obligations under this Agreement. Each Party warrants that the individuals who have signed this Agreement have the legal power, right and authority to enter into this Agreement so as to bind each respective Party to perform the conditions contemplated herein. 8. Severability. If any portion of this Agreement is declared by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of this Agreement shall continue in full force and effect. 9. Time is of the Essence. Time is of the essence in this Agreement, and all parties agree to execute all documents and to proceed with due diligence to complete all covenants and conditions set forth herein. 10. Governing Law and Venue. This Agreement shall be construed in accordance with, and governed by, the laws of the State of Florida. Any lawsuit brought to enforce this Agreement shall be brought in the appropriate court in Collier County, State of Florida. 11. Days. Any term in this Agreement referencing time, days, or period for performance shall be deemed to be calendar days and not work days. 12. Entire Agreement. lbis Agreement contains the entire agreement of the County and the Vendor, and supersedes any prior or written statements or agreements between the County and the Vendor. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing by both Parties. 13. Binding on Assigns. Each and all of the covenants and conditions of this Agreement shall be binding on, and shall inure to, the benefit of the successors and assigns of the respective parties. 14. Counterparts. This Agreement may be signed in counterparts, each of which shall constitute an original and which collectively shall constitute one instrument. 15. Captions. The captions of the various articles and paragraphs are for convenience and ease of reference only, and do not define, limit, augment or describe the scope, content or intent of this Agreement. 16. Construction. Since the Parties or their agents have participated fully in the preparation of this Agreement, the language in all parts of this Agreement shall be construed simply, according to its fair meaning and not strictly for or against any party. 17. Cooperation/Further Acts. The Parties shall fully cooperate with one another in attaining the purposes of this Agreement. In connection therewith, the Parties shall take any additional further acts and steps and sign any additional docwnents as may be necessary, appropriate and convenient to attain the purposes of this Agreement. 18. No Third Party Beneficiaries. There are no intended third party beneficiaries of any right or obligation assumed by the Parties. 19. Component Parts of This Agreement. This Agreement consists of the attached component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Vendor's Proposal, Insurance Certificate(s), RFP #06-3962 New Divisional Software System for Community Development and Environmental Services (CDES) Terms and Conditions, Specifications/Scope of Services and Addendum. Incorporation of Recitals and Exhibits. A. The "Recitalsll constitute a material part hereof, and are hereby incorporated into the Agreement by reference as though fully set forth herein. B. The IIExhibitsll constitute a material part hereof, and are hereby incorporated into the Agreement by reference as though fully set forth herein. Exhibit A: Scope of Services Exhibit B: Payment Milestones and Deliverables Exhibit C: Software License and Support Agreement Schedule B - Escrow Agreement Exhibit D: CityView Standard Support - Service Level Agreement Exhibit E: Application Software Acceptance Testing Criteria Exhibit F: Key Personnel Exhibit G: Appendix C - IT Department Standard and Operating Procedures Exhibit H: CityView Implementation Schedule 20. References. All references to the Vendor shall include all personnel, employees, agents and sub-Vendors of the Vendor. 21. Subiect to Appropriation. It is further understood and agreed by and between the parties herein that this agreement is subject to appropriation by the Board of County Commissioners. 22. Immigration Law Compliance: By executing and entering into this agreement, the Vendor is formally acknowledging without exception or stipulation that it is fully responsible for complying with the provisions of the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended. Failure by the Vendor to comply with the laws referenced herein shall constitute a, breach of this agreement and the County shall have the discretion to unilaterally terminate this agreement immediately. 23. Offer Extended to Other Governmental Entities: Collier County encourages and agrees to Vendor extending the terms and conditions of this contract to other governmental entities at the discretion of the Vendor. These terms and conditions only apply to the Operative Provisions agreed upon between Collier County and Vendor. Vendor reserves the right to negotiate contract price, payment milestones and project schedule at its sole discretion with any other Government Entity that wishes to exercise this offer. Vendor hereby further agrees that for each entity given written approval by the County to utilize this option, Vendor shall provide the County a check in the amount of 1.5 percent (1.5 %) of the total annual purchases made under each entity's contract. Vendor shall be required to provide yearly documentation of such entities' total annual purchases in a form approved by the County. 24. Indemnification: To the maximum extent permitted by Florida law, the ContractorN endor/Consultant shall indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the ContractorN endor/Consultant or anyone employed or utilized by the ContractorN endor/Consultant in the performance of this Agreement. This indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County. IN WITNESS WHEREOF, the Vendor and the County, have each, respectively, by an authorized person or agent, hereunder set their hands and seals on the date and year first above written. BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA By: JA~ Municipal Software ~~ By: ,-J\1V~ ~O- Si\J First Witness C I,' Ve. -JJOr1,' e.l tType/print witness name t ~~ / -~ -o(2P Sec d Witness ~~W~~ tType/print witness name t lain McLean, Chief Executive Officer Approved as to form and legal sufficiency: ~/i)~ Assistant County Attorney &J Ieef1 rn . Greene- Print Name From: Lindsay Evans At Hendry Swinton McKenzie In5Urance Services Inc. FaxlD: 250-388-5959 To: Collier County Date: 312012007 02:49 PM Page: 2012 - HENDRY SWINTON McKENZIE INSURANCE SERVICES INC. 830 Pandora Avenue, Victoria, BC VSW 1P4 Tel: (250) 388..0555 Fax: (250) 388-5959 TO: Collier County Board of County Commisioners or Collier County BCC 3301 Tamiami '!'rail East, Bldg G Naples, FL 34112 Certificate of Insurance Dated: March 20, 2007 This IS to Certify that Insurance as described hereunder has been arranged 011 behalf of the Assured named herein and that such Insurance, at the date hereof. is ill fUll force and effect. Assured: Municipal Software Corporation 1108 - 4464 Markham Street Victoria, B.C. V8Z 7X8 T errn: 12 months Effective: September 15, 2006 Payee: Subject to the Standard Mortgage Clause Expires: September 15,2007 POLICY NUMBER COMPANY SUM INSURED OR LIMITS OF LIABILITY 19001925 Cree church Insurance Group As Shown Below Interest Insured: COMMERCIAL GENERAL LIABILITY $5,000,000.00 Covers legal liability as imposed by law for bodily inju~y or property damage, except as specifically excluded, arising from business operation of the named Insured as known to Insurer. Premises, Products & Completed Operations; Tenants Legal Liability $250,000.00; Non-Owned Automobile SPF#6; Subject to all policy extensions, exclusions & $1,000.00 deductibles. PROFESSIONAL LIABILITY - Errors and Omissions $2,000,000.00 Each LOss/$2,OOO,OOO.OO Aggregate Limit - Covers legal liability as imposed by law for bodily injury and property damage, except as specifically excluded, that arises out of the Professional Business Operations of the Namedlnsured, subject to a $1,000.00 Bodily Injury and Property Damage deductible. Claims Made Policy IT IS HEREBY UNDERSTOOD AND AGREED THAT Collier County Board of County Commissioners or CoIner County BCC, 3301 Tamiami Trial East, Bldg G Naples FL 34112, is added as Additional Insured but only with respect to the operations performed by or on behalf of the Named Insured. Such Insurance as is afforded by this extension does not insure the liability out of the Additional Insured or its employees. Conditions: The Insuruce described above is subject to the limitations, exclusions and conditions contained in the policies. ~ HENDRY. SWIN1ON. MCKENZIE INSURANCE SERVICES INC. THE POLICY MAY CONTAIN A CLAUSE(S) WHICH LIMITS THE AMOUNT PAYABLE ACORD. CERTIFICATE OF LIABILITY INSURANCE DATE(MM/llDIYVYY) TRIEMP2 03 01 07 THIS CER11F1CATE IS ISSUED AS A MATTER OF INFORMA110N ONLY AND CONFERS NO RIGHTS UPON THE CER11F1CATE HOLDER. THIS CER11FICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POUCIES BELOW. PRODUCER Diversified Insurance Brokers of Utah 136 E. South Temple, Ste 2300 Salt Lake City OT 84111 Phone: 801-325-5000 Fax: BOl-532-2804 INSURED Bmployara :Ins. Co. of Wauaau HAlC. 21458 INSURERS AFFORDING COVERAGE TriNet Ac~isition Corporation TriNet Employer Group', Inc. 1100 San Leandro Blva. San Leandro CA 94577 INSURER "- INSURER B: INSURER C: INSURER D: INSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWTHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WTH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR NSRI TYPE OF INSURANCE POLICY NUMBER DA 11i ;MMttfrifWl- DATE MMlDDIYVI LIMITS GENERAL UABILlTY EACH OCCURRENCE $ - -~~k Ea ocanncel COMMERCIAL GENERAL LIABILITY $ - =:J CLAIMS MADE 0 OCCUR MED EX? (Any one person) $ - PERSONAL & ArN INJURY $ GENERAL AGGREGATE $ GEN'LAGGREGATE LIMIT APPLIES PER: PRODUCTS. COMPIOP AGG $ I POUcvn ~f8T - r=f LOC AUTOMOBILE UABlUTY COMBINED SINGLE LIMIT - (Ea accident) $ ANY AUTO - ALL OWNED AUTOS BODILY INJURY - $ SCHEDULED AUTOS (Per person) - f-- HIRED AUTOS BODILY INJURY $ NON-OWNED AUTOS (Per accident) f-- PROPERTY DAMAGE $ (Per accident) GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $ R ANY AUTO OTHER THAN EAACC $ AUTO ONLY: AGG $ EXCESSIUMBREUA LIABILITY EACH OCCURRENCE $ :J OCCUR D CLAIMS MADE AGGREGATE $ $ ==1 DEDUCTIBLE $ RETENTION $ $ WORKERS COMPENSA TlON AND X IT~i~I~Ws1 TO~- A EMPLOYERS' LIABILITY WCK-Z91-43B08B-016 10/15/06 07/01/07 E.L. EACH ACCIDENT $ 1000000 ANY PROPRIETORIPARTNERlEXECUTIVE OFFICER/MEMBER EXCLUDED? E.L. DISEASE - EA EMPLOYEE $ 1000000 ~~~M't"~~&,)j~~s below E.L. DISEASE. POLICY LIMIT $ 1000000 OTHER DESCRIPTION OF OPERATIONS ( LOCATIONS (VEHICLES ( EXCLUSIONS ADDED BY ENDORSEMENT ( SPECIAL PROVISIONS Municipal Software O. S. , Inc. is named as the alternate employer as per the terms and conditions of the policy. Covers: AR, CO and IL, Onited States of America. CERTIFICATE HOLDER CANCELLATION MUNSOFT SHOULD AtN OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL ~ DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO so SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR REPRESENTATIVES. ~ SENTATlVE @ACORD CORPORATION 1988 Municipal Software O.S., Inc. 4464 Markham Street, Ste. 1108 Victoria, British Columbia Canada VBZ7XB ACORD 25 (2001/08) Exhibit B Pa ment Milestones and Deliverables Software Licenses Include: 225 CityView Application Client - Desktop 1 CityView Application Client- Browser 1 CityView Server 150 CityView GIS Extensions 1 CityView Application Builder 1 CityView XML Web Services Extension PreBuilts: 1 CityView Property Information 1 CityView Permits & Inspections 1 CityView Code Enforcement 1 CityView Planning 1 CityView Licensing 1 CityView Cashiering Mapping Products: Unltd ArcReader 15 Named Seats ArcEngine MSC will: . Set up as a client on FTP site . Provide documentation to download the latest version of CityView off the FTP site . Send the licensing key for CityView Licenses . Provide documentation to download the PreBuilts from the FTP site To be invoiced at each module acceptance, as per this schedule License cost not to exceed $900,000 for 3 years should Collier have additional license needs and wish to convert to a site license. User licenses are for concurrent usage. $ 700,000.00 ASM (excluding User Conference) ASM User Conference Option Provides: . All major and minor software upgrades . Unlimited technical support; . Unlimited access to the Municipal Software FTP site . Unlimited access to the Municipal Software Knowledgeshare $ 134,000.00 Due in full following completion otlast module ,and warranty period Prepaid attendance at the annual User Conference for 4 attendees, including all registration, travel, accommodation and meal costs; $ 6,000.00 Optional. not included in total pricing Contract Approval Initial Contract Payment $ 93,817.00 Invoiced at approval Review of existing analysis from prior Business Process Review & Review of project; Review of existing systems; Interface Requirements Validation of outstanding analysis estimates. Review or provide Process Flow Diagrams (PFD's). Three days of onsite SME Training Due upon completion of SME Training with up to 4 students per day for $ 9,450.00 Training. each PreBuilt. Project Kickoff Data Collection (onsite-to be Onslte meeting to kick off the project scheduled concurrently with SME Training) and collection of required data. On-site requirements analysis Gap-to-Product-Analysis workshops and off-site documentation of Code Enforcement, CashlerinQ, and LicensinQ PreBuilts Validation of project approach; Validation of integration approach and resulting effort estimates; identification of any proofs of concept required; Drilldown project plan; Progress monitoring and controlling Project Plan Fine Tuning mechanisms; review of plan; joint plan agreed Convert both data Into the Client Initial Data Conversion database. Validate data conversion with client and test environment Configuration, Customization and Report Configure PreBuilts based on Client Building Information provided In the Worksheets. Integration-Interface Design and Integration with 3rd party systems Implementation Services Setup environments (production & Installation (remote) test) on client site. Test to ensure proper operation. May require on site setup determined at Kickoff Meeting. 1 day course for System Administrators. 1 day course on System Administrator Training, Designer designing forms and creating new $ 10,560.00 Due upon completion of Training and Report Writer Training applications with CityView Training. Application Builder. 1 day course on creating new forms. Includes Travel Validate initial configuration with the Fine-tuning and Validation client onsite and Implement any refinements arising out of the validation. Test against test scripts. In scope System Testing fIXes. Acceptance criteria testing. Sign off acceptance criteria. Code Freeze. Final data update/conversion to get current data into client database for go-live. Must be the same scripts Deployment Preparation used in initial data conversion. Data must be verified by both MSC and Client before go-live. Sign off required. User Training Module Acceptance Balance of Phase 1 Licensing Payment Onsite training for users of the PreBuilts: . Code Enforcement (4 days, 40 students) . Licensing (1 days, 10 students) . Cashiering (2 days, 15 students) $ 24,318.00 Due upon completion of Training. Client testing and acceptance process $ 392,092.00 Due upon acceptance - $ 186,183.00 Due at Phase 1 Acceptance Business Process Review & Review of Interface Requirements SME Training Project Kickoff Data Collection (on site-to be scheduled concurrently with SME Training) Gap-to-Product-Analysis Project Plan Fine Tuning Initial Data Conversion Configuration, Customization and Report Building Review of existing analysis from prior project; Review of existing systems; Validation of outstanding analysis estimates. Review or provide Process Flow Diagrams (PFD's). 2 days of onsite SME Training with up to 4 students per day for each PreBuilt. Onsite meeting to kick off the project and collection of required data. On-site requirements analysis workshops and off-site documentation of Planning & Property and PreBuilts $ 6,804.00 Due upon completion of Training. Validation of project approach; Validation of integration approach and resulting effort estimates; Identification of any proofs of concept required; Drilldown project plan; Progress monitoring and controlling mechanisms; review of plan; joint plan agreed Convert both data into the Client database. Validate data conversion with client and test environment. Configure PreBuilts based on Client Information provided in the Worksheets. Installation (remote) Fine-tuning and Validation System Testing Deployment Preparation User Training Module Acceptance Setup environments (production & test) on client site. Test to ensure proper operation. May require on site setup detennined at Kickoff Meeting. Validate initial configuration with the client onsite and implement any refinements arising out of the validation. Test against test scripts. In scope fIXes. Acceptance criteria testing. Sign off acceptance criteria. Code Freeze. Final data update/conversion to get current data Into client database for go-live. Must be the same scripts used in initial data conversion. Data must be verified by both MSC and Client before go-live. Sign off required. Onsite training for users of the PreBuilts: . Property Information (2 days, 10 students) . Plannin 8 da s, 75 students Client testing and acceptance process $ 28;854.00 Due upon completion of Training. $ 378,176.00 Due upon acceptance Business Process Review & Review of Interface Requirements SME Training Project Kickoff Data Collection (onsite-to be scheduled concurrently with SME Trainin Gap-to-Product-Analysis Project Plan Fine Tuning Review of existing analysis from prior project; Review of existing systems; Validation of outstanding analysis estimates. Review or provide Process Flow Diagrams (PFD's). Two days of onsite SME Training with up to 4 students per day for each PreBuilt. Onsite meeting to kick off the project and collection of required data. On-site requirements analysis workshops and off-site documentation of Permitting, and Licensing PreBuilts $ 6,804.00 Due upon completion of Training. Validation of project approach; Validation of integration approach and resulting effort estimates; identification of any proofs of concept required; Drilldown project plan; Progress monitoring and controlling mechanisms; review of plan; joint plan agreed Initial Data Conversion Configuration, Customlzation and Report Building Integration-Interface Design and Implementation Services Installation (remote) Fine-tuning and Validation System Testing Deployment Preparation User Training Module Acceptance Convert both data into the Client database. Validate data conversion with client and test environment Configure PreBuilts based on Client Information provided In the Worksheets. Integration with 3rd party systems Setup environments (production & test) on client site. Test to ensure proper operation. May require on site setup determined at Kickoff Meeting. Validate initial configuration with the client onsite and implement any refinements arising out of the validation. Test against test scripts. In scope fixes. Acceptance criteria testing. Sign off acceptance criteria. Code Freeze. Final data update/conversion to get current data into client database for go-five. Must be the same scripts used in initial data conversion. Data must be verified by both MSC and Client before go-live. Sign off required. Onslte training for users of the PreBuilts: . Permits & Inspections (9 days, 90 students) . Licensing (1 day, 10 students) $ 33,012.00 Due upon completion of Training. Client testing and acceptance process $ 406,202.00 Due upon acceptance - - ~ - -~~- ~ -. - -- --------- - ~--~- ---- -- :: , ~ ) , - - - - ~- ." Mun!~!R~l SOFTWARE UCENSE AND SUPPORT AGREEMENT 1, LICENSE Municipal Software Corporation (hereinafter called 'MUNICI PAL') hereby grants to the person or corporation who purchased this License (hereinafter called the 'Licensee') a non-transferable, non-exclusive license to: (a) Use the CitvView application software (hereinafter called the 'PROGRAM'), containing the system modules described in Schedule "An attached to this document. The PROGRAM Is in "use" on a computer when it Is loaded into temporary memory (l.e., RAM) of that computer; (b) Copy the PROGRAM into any machine readable or printed form for back-up, archival or modification purposes in support of the Licensee's use of the PROGRAM on the computer system PROVIDED THAT: (I) the Licensee shall maintain a record of the number and location of copies made; and (ii) the copies, together with the original, shall remain the property of MUNICIPAL; (c) Modify the PROGRAM or merge it with another program for the Licensee's use on any single machine PROVIDED THAT: (0 any portion of the PROGRAM modified or merged into another program shall continue to be subject to the terms and conditions of the Agreement; and (iI) upon termination of this Agreement, the PROGRAM or portion thereof shall be completely removed from the modified or merged program and destroyed or retumed to MUNICIPAL at the request of MUNICIPAL. 2. SUPPORT In consideration of payment of the annual support and maintenance fee, MUNICIPAL will provide: (a) Priority response on support requests regarding licensed programs (and PROGRAM updates). (b) Application support will be provided at no additional charge whenever MUNICIPAL delivers a set of custom built CityView applications to the Licensee. This support service Is not to be confused with the standard Technical Support Services that are provided by MUNICIPAL. This support is not available once the Licensee makes any alterations, additions or deletions to the application and is to be limited to: (I) Wrthin the first two weeks of delivery, all support questions are directed to the developer(s) involved with the application development. These may include questions offunctionality, operability, explanation of how business processes have been implemented, and any questions of warranty. These questions may be posed at any time between 8:30AM and 4:30PM Pacific Time, Monday through Friday; (i1) After the first two weeks of delivery, but stili within a month of delivery, it Is requested that wherever possible questions are queued and consolidated so that an appointment with the application developer(s) may be booked. This will allow for the best possible use of time for everyone involved; (i1i) After the first month of delivery. all questions should be asked through the normal technical support process. If the support issue requires assistance from the application developer(s), the technical support analyst will draw upon those resources as Is required; (c) Telephone support for licenses described in Schedule "A" between the hours of 8:30AM and 8:30PM Eastem Time, Monday through Friday; (d) Remote diagnosis of operational issues related to the PROGRAM and PROGRAM updates, provided that the Licensee has obtained, at its cost, the necessary softWare, hardware and instruction to allow MUNICIPAL to provide such assistance. (e) PROGRAM updates for licensed programs at no extra charge e)(cept for magnetic media and courier costs, these updates to include minor changes, enhancements, improvements, and problem resolutions (el<Cludes all Xpress Licensees); In consideration of the services set out above, the Licensee agrees to pay for each Licensed User installation, the software maintenance charge which shall be submitted by MUNICIPAL no later than one month prior to the date of e)(plration as specified in Schedule 'A' (excludes all Xpress Licensees). 3. ACCESS TO PROGRAM SOURCE CODE (excludes all XDresS Licensees) MUNICIPAL acknowledges that it has entered Into an agreement (hereinafter called the 'Escrow Agreemenf) with Jones Emery Hargreaves Swan, Barristers and Solicitors, having an office at Suite 1212 -1175 Douglas Street in the City of Victoria, in the Province of British Columbla. A copy of the Escrow Agreement is attached hereto as Schedule '8'. Said Escrow Agreement provides that a Licensee may gain access to program source code for purposes of maintaining and supporting their PROGRAM licenses all as provided in the Esaow Agreement. MUNICIPAL agrees that for so long as this Software License and S'upport Agreement is In effect it will deposit and periodically update, at MUNICIPAL's sole cost, a copy of the current version of the PROGRAM source code for all programs for which the Licensee holds licenses as described in Schedule 'A' attached hereto in Escrow. MUNICIPAL further agrees that for so long as this Software License and Support Agreement is in effect it will take no steps or actions which would have the effect of modifying or eliminating the Escrow Agreement without first having received written permission from the Licensee to so do. 4. TERM This Agreement is effective upon installation andJor payment of the license fee and shall remain in effect for the term set out in Schedule 'A' attached hereto, and upon e)(piry of the initial term shall automatically renew for an identical term upon payment of the annual support and maintenance fee for the renewal term unless terminated by either party in accordance with the terms contained herein. The Licensee may terminate this Agreement upon the giving of not less than sixty (60) days written notice to MUNICIPAL prior to each anniversary date of this Agreement. The Licensee may also terminate this Agreement provided that MUNICIPAL is in breach of this Agreement and MUNICIPAL has not responded to the Licensee within thirty (30) days from the date of the written request of the Licensee, which response did not reasonably include an identification of the problem, the timetable for resolution, and the proposed scope of the work required to resolve the problem. MUNICIPAL can terminate this Agreement If the Licensee is In breach of this Agreement and fails to cure such breach within thirty (30) days after written notice from MUNICI PAL, including for non-payment within sixty (60) days of invoice date. In case of termination, the Licensee shail at the request of MUNICIPAL either: (a) Destroy the PROGRAM together with all copies, modifications and merged portions, or (b) Retum the PROGRAM together with all copies, modifICations, and merged portions to MUNICIPAL. Upon term.lnation the Licensee shall certify In Writing that the original and all copies, modifications and merged portions in any form have either been retumed to MUNICIPAL or have been destroyed. Sections 5, 6, 7 and B shall continue on and survive notwithstanding termination of this Agreement S. MUNICIPAL'S PROPRIETARY RIGHTS The grant of the License herein contained permits the limited use of the PROGRAM by the Licensee. Title to and all property In the PROGRAM. its name, logo and computer stored data shall remain exclusively with MUNICIPAL. The Licensee hereby acknowledges that the PROGRAM is the property of MUNICIPAL, constitutes a MUNICIPAL trade secret, and agrees to exercise due care and diligence in safeguarding the PROGRAM and MUNICIPAL's proprietary interest The Licensee also acknowledges that any negligence or deliberate violation of this Agreement on Its part which results In failure to protect MUNICIPAL's proprietary Interest In the PROGRAM shall actually and materially damage MUNICIPAL. In order to ensure compliance with the terms of this Agreement, MUNICIPAL shall be entitled, upon reasonable notice to Licensee and subject to MUNICIPAL'~ compliance with Licensee's reasonable security" measures, to enter upon the Licensee's premises during normal business hours and require the Licensee to produce such Information, records and documents as may be required to ascertain compliance. MUNICIPAL may revise or update the PROGRAM or Its product from time to time but shall have no obligation to provide such revision or update to the Licensee, unless the Licensee has paid in full the Annual Software Maintenance fee. 6. L.IMITED WARRANTY MUNICIPAL warrants only that: (a) the PROGRAM fumished, and all subsequent PROGRAM updates, shall function as set forth in the user documentation accompanying the PROGRAM; and, (b) the CD or diskette or cassette or magnetic tape on which the PROGRAM (including PROGRAM updates) is provided, shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of delivery to the L.icensee as evidenced by the Licensee's delivery receipt. Except as specifically provided above, MUNICIPAL expressly disclaims all warranties in the PROGRAM, including, but not limited to the Implied warranties of quality or fitness for a particular purpose. The Licensee assumes sole responsibility for the selection of the PROGRAM to achieve the Licensee's Intended results, and for the installation, use and results obtained from the PROGRAM. 7, LIMITATIONS OF REMEDIES MUNICIPAL's entire liability and the Licensee's exclusive remedy shall be: (a) The replacement of any CD or diskette or cassette not meeting MUNICIPAL's "limited warranty" and which Is retumed to MUNICIPAL with a copy of the Licensee's receipt, or (b) If MUNICIPAL is unable to deliver a replacement CD or diskette or cassette which Is free of defects in materials or workmanship, the Licensee may terminate this Agreement by retuming the PROGRAM to MUNICIPAL for a refund In full of licensing fees only as long as such refund Is requested within three (3) months of the anniversary date of this Agreement In no event shall MUNICIPAL be liable to the Licensee for any damages, Including any lost profits, lost savings, or other Incidental or consequential damages arising out of the use or inability to use the PROGRAM even If MUNICIPAL has been advised of the possibility of such damages, or for any daim by any other party. B. INJUNCTIVE RELIEF The Licensee agrees that the breach of any term, proviSion or condition of this Agreement by the Licensee may cause irreparable damage to MUNICIPAL in which case an award of damages may not be adequate relief to MUNICIPAL. Therefore, the Licensee agrees that in addition to all the remedies available to MUNICIPAL in the event of any breach of this Agreement by the Licensee, MUNICIPAL shall have the right to obtain timely injunctive relief to protect Its proprietary right 9. GOVERNING LAW The validity and interpretation of this Agreement and each clause and part thereof shall be governed by the law of the Province of British Columbia without reference to principles of confiict of laws. 10. ENTIRE AGREEMENT This Agreement contains all the terms and conditions agreed on by the parties hereto with regard to the matters dealt with herein, and no understandings or agreements. verbal or othelWise, exist between the partieS except as herein expressly set out. 11. RIGHT TO ASSIGN This Agreement and the rights and liabilities hereunder shall not be assigned by the Licensee unless consent in writing is obtained from MUNICIPAL. 12. SUCCESSORS AND ASSIGNS This Agreement shall inure to the benefit of and be binding upon the respective successors and permitted assigns of the parties. 13. DELIVERY AND PAYMENT Acceptance of delivery of payment of the licenses or software maintenance ccinstiiutes acceptance of the terms of this Agreement SCHEDULE B This is Schedule 'B' attached to and made part o'f an Software License And Support Agreement dated (date) between Municipal Software (client). ESCROW AGREEMENT To: Jones Emery Hargreaves Swan Barristers and Solicitors Suite 1212 - 1175 Douglas Street Victoria, B. C. vaw 2E1 To: Each Declarant (as defined hereunder) 1. Upon receipt by Jones Emery Hargreaves Swan of a Statutory Declaration from the Declarant or an authorized officer of the Declarant containing the following provisions: (a) The Declarant is a party to a Municipal Software Corporation Software License and Support Agreement and the Declarant is not In default under the terms of the agreement; (b) The Declarant has requested in writing performance of the Software License and Support Agreement by Municipal Software Corporation; (c) Municipal Software Corporation has not responded in writing to the Declarant within 30 days from the date of the written request of the Declarant, with a response which did not reasonably include an identification of the problem, the timetable for resolution, and the proposed scope of the work required to resolve the problem; (d) Notice of the intention of the Declarant to exercise the provisions of the this Escrow Agreement have been served upon Municipal Software Corporation not less than 14 days prior to the date of execution of the Statutory Declaration; (e) The Declarant undertakes to copy the program source code, the subject of the Escrow Agreement, and to return the original to Jones Emery Hargreaves Swan and to use the program source code only for the purposes of supporting and maintaining Its Municipal Software Corporation software program for its own Internal corporate purposes; Jones Emery Hargreaves Swan shall release to the Declarant the program source code as deposited by Municipal Software Corporation in a sealed envelope with Jones Emery Hargreaves Swan pursuant to this Escrow Agreement; 2. Municipal Software Corporation shall, during the term of this agreement, submit revised copies of the source code in a sealed envelope together with a list of the current approved declarants entitled to receive same subject to the conditions in (1) above. Such revisions shall be accompanied by a certificate from Municipal Software Corporation stating that: (a) The contents of the escrowed materials are complete and would be understandable and useable by a reasonably knowledgeable computer programmer. (b) The contents accurately reflect the ,most current version of the licensed programs by the Licensee. (c) The contents incorporate all changes made to the licensed programs or the source material from the previous time the escrowed materials were delivered to Jones Emery Hargreaves Swan under this agreement. Cd) The contents contain a separate CD or diskette that contains the CityView License Key Generator Program with Instructions for use, and, (e) The contents contain no passwords, or other device that would prevent or prohibit the use of the escrowed materials at any time. 3. Municipal Software Corporation will ensure that revised copies of the source code will be placed with Jones Emery Hargreaves Swan within thirty (30) days after the public release of a licensed Client ID: ##### Printed: date program or a licensed program update. 4. Jones Emery Hargreaves Swan shall, upon receiving such a certificate from Municipal Software Corporation, notify each of the declarants mentioned in (2) above, by mail of such receipt. 5. It is understood that the duties of Jones Emery Hargreaves Swan, as escrow holder are limited to those expressly set forth herein and, In addition to the carrying out of the escrow Instructions, are limited to taking reasonable care of the subject matter of this agreement. Jones Emery Hargreaves Swan make no representations or guarantee as to the escrow materials and shall not be obligated to inquire into the accuracy or completeness of the escrow materials or any declaration made hereunder. In the event that proceedings in a court of law arise in relation to the subject matter of this Escrow Agreement, Jones Emery Hargreaves Swan shall not be obligated to defend or enter an appearance and shall only be obligated to participate after the Declarant and Municipal Software Corporation have placed sufficient security for Jones Emery Hargreaves Swan's costs of such proceedings. 6. This agreement shall terminate ten (10) years from the date hereof, unless renewed by mutual written agreement. Jones Emery Hargreaves Swan may resign as escrow agent hereunder upon another party accepting the duties and obligations of escrow agent or upon providing the Declarant and Municipal Software Corporation with sixty (60) days advance written notice. 1 1"';) DATED at the _':.1St of Victoria, In the Province of British Columbia, thi~ day of Io/'Jt!t' H , 2 r.r:.l:f MUNICIPAL SOFTWARE CORPORATION The terms of this agreement are hereby accepted by the firm of Jones Emery Hargreaves Swan Per: 2~:..1~ Patrick C. Trelawny I /2) C /'\') (" AA-79"?V C' k-o Client ID:###### Printed: date EXHIBIT D . Municipal Software 4464 Markham Street, Suite 1108, Victoria, Be., V8l 7X8 Canada Toll-Free: 1.800.665.5647 I Tel: (250) 475.6600 I Fax: (250) 475.6080 www.MunicipaISoftware.comITrading Symbol: TSX-V:MSl CityView Standard Support Service Level Agreement CitJNiew~ property information I permits & inspections I planning code enforcement I licensing I cashiering I application builder II Municipal Software CityView Standard Support - Service Level Agreement Contract Term: 1 Year (renewable annually) Support Channels: Web, Telephone or Email Support Requests Allowed: Unlimited Who Can Report: Up to three users named in your support agreement can submit support requests. These individuals must be trained in the use of CityView and constitute the first line of support for your organization. Hours of Coverage: Coverage hours are 5:30 a.m. to 5:30 p.m. Pacific Standard Time from Monday through Friday, excluding Municipal Software Technical Support observed holidays. (Only those statutory holidays that coincide between Canada and the United states are observed by Municipal Software Technical Support.) Accessing Support: The preferred method of opening a support incident is to enter the problem details through our online support system. Telephone support requests should be preceded by filing an electronic support request on our Web site, including a detailed problem description. Telephone support requests will be answered live during business days, though staff may be involved serving other customers. If your call is not answered live, we ask that you leave a message, including the support request tracking number you received from the electronic filing, your name and phone or pager number. Messages are typically responded to within two hours. Auto Acknowledgement: We will send a computer-generated message that acknowledges receipt of the report that you filed electronically. This message will contain the details of your problem report as well as the support request tracking number. Whenever the status of your incident changes, a notification will automatically be sent to the individual that opened the call. Request Response Time: A technical support engineer will respond to all requests within the time frames specified in Table 1. Business hours are 5:30 a.m. to 5:30 p.m. Pacific Standard Time from Monday through Friday, excluding Municipal Software Technical Support observed holidays. Only those statutory holidays that coincide between Canada and the United States are observed by Municipal Software Technical Support. We process requests in the order of their priority followed by order of submission. What we will do if we don't hear back from you: If we don't hear back from you in ten business days, we will close your support request and mark it as "Closed / No response from customer." Resolution of Bug-Related Requests: We will keep your request open and follow up when a fix is available in a production release. We will also contact you if we post an experimental build that will help with your problem. What We Need to Help You Municipal Software wants to be as responsive as possible to your support needs. To accomplish this goal, the Municipal Software customer support staff relies on your knowledge, self-sufficiency, and thoroughness during the troubleshooting process. You reap the benefits from this effort - it allows Municipal Software to focus on the more difficult problems and make the product more robust. It also helps control the amount Municipal Software charges for support. · Knowledge: You should be experienced in the installation, operation, and maintenance of the hardware, desktop, and network operating systems, and applications in your environment before you install CityView. · Self-sufficiency: We ask you to be as self-sufficient as possible when you encounter problems. You can do this by referring to technical documentation for your environment and by searching the Municipal Software Web site to determine if your issue is addressed before you submit it to our customer support staff . 9/6/2006 2/4 II Municipal Software · Complete Information: As with any troubleshooting process, accurate and timely resolution depends on information. When you request support, please fill in all relevant fields in the request form, provide a detailed problem description, and attach any appropriate log files. Unfortunately, when the request information is incomplete, it will take longer to resolve your issue. · Preparation: If you call us for support, be prepared to provide the same level of information as is requested on the request submission form. You can help reduce the time to resolution by completing the online support request form and attaching files as directed. Then, simply provide us with the request number when you call. We ask that you have immediate access to the computer(s) on which Municipal Software products are running. How to Access Support Municipal Software offers several methods of accessing support described below. Please note that for Priority 1 (see Table 1) issues, customers are encouraged to submit their incident online and then follow up via Municipal Software's toll-free phone number: · Web Support (preferred method) Our web portal, (www.municipalsoftware.com). provides resources for customer self-service. and is comprised of an online searchable knowledgebase, downloadable updates, and a web-enabled CRM that allows users to log new support incidents and check the status of previously submitted Incidents on a 24 x 7 basis. · Telephone Support Telephone technical support is available between the hours of 5:30 a.m. and 5:30 p.m. PST on regular business days. Customers can contact us toll-free at 1.866.988.8324. Municipal Software technical support will respond to telephone inquiries using the Service Level Agreement provided in Table 1. below. · Email Support Customers may request assistance from Municipal Software technical support via email at support@municipalsoftware.com. All email incident reports are logged into the Municipal Software support CRM database and are addressed based upon the priority of the issues. The response time guidelines for support are provided in Table 1 below. Feature Requests If you come across an idea that you think might make a nice enhancement to CityView. your input is always welcome. Please submit your suggestions through regular support channels. Unless additional information is needed, you will not receive a personal response. Any suggestions for enhancements to CityView that you submit will become the property of Municipal Software. Municipal Software may use this information for any Municipal Software business purposes, without restriction, including for product support and development. Municipal Software will not use information in a form that personally identifies you. 9/6/2006 3/4 II Municipal Software Limitations The following are not covered by Municipal Software's Standard Support Agreement, but may be available as separate services on a time and materials basis: a) Services required due to misuse of Municipal Software maintained software; b) Services required due to software corrections, customizations, or modifications not developed by Municipal Software; c) Services required by the Customer to be performed by Municipal Software outside of Municipal Software's regular business hours; d) Services required to resolve or work-around problems that cannot be reproduced in Municipal Software's support environment; e) Services which relate to tasks other than maintenance of the Customer's existing implementation and configuration of CityView, including but not limited to, enhancing or adapting CityView for specific operating environments; f) Services requested by the Customer to implement software updates provided by Municipal Software. Table 1. Service Level Agreement . Response time targets are during business hours only. Obtaining More Information Information about our support programs may be obtained by contacting the Municipal Software sales team at 1.800.665.5647, or via em ail atsales@municipalsoftware.com. 9/6/2006 4/4 Exhibit E Municipal Software Acceptance Criteria Acceptance criteria for each of four areas is contingent upon two requirements. First, that the functionality that is demonstrated meets the County needs as outlined in the contract. Second, validation sessions to actually test some specific cases. Narratives have been provided. Breaking down the test areas: 1. Testing of completed workflows: The County will run through a handful of completed existing application types and their respective mileston~ processes as specified in the gap analysis. Testing Criteria on Page 2 2. Completing configurations from existing narrative I design specs: Vendor project staff will run through the configuration with the County on one or two nearly completed workflows as chosen by the County as specified in the gap analysis. Narratives have been provided. Testing Criteria on Page 2. 3. GIS: Demonstration of GIS Module ability to access relevant GIS data layers, context sensitive to address, for a few County applications within existing completed workflows. Contractual GIS functionality and CDES GIS layers are listed on pages 3 and 4. 4. Cashiering: Testing of cashiering functionality along the lines specified in the proof of concept section of the contract. In some cases it can be tied in with item #1 testing by completing a payment, and some of the contractual specified functionality will be examined separately. Cashiering functionality from the proof of concept is on page 5. Each member of the County core team will be asked to provide scoring feedback on the functionality demonstrations for those areas of their expertise. Pass / Fail, with a brief explanation. For the actual testing during the validation sessions, participating core team members will be asked to score individual test cases Pass / Fail, and provide screen shots of errors encountered. Screens hots can be saved to Word documents, and/or emailedtoaarvmulleecalcollieraov.net Municipal on Site Team: Municipal Staff on Site Testing Criteria CATEGORY Passed (Approved for Distribution) CAUSE No major problems identified (see below for examples of major problems). Minor problem examples: mislabeled toolbar button or plot axis; inconsistent screen capture in manual; or cannot print from toolbar but can usinQ menu. Anyone of the following: Failed . Installation problems (some typical examples): · Install of desktop (smart client) would be handled by customer . Insufficient or incorrect installation procedure. . Application files placed into wrong directories. . Software modifies the configuration or system files without warning or backing up originals. Installing Application Builder is not compatible with this requirement . No program icons or groups created (if appl.). . Cannot install on a non-C: drive (e.g., D:). This requirement may also not be met if automated installs (Group Policy) are required. Would require the creation of an MSI transform file. ACTION Fix (or prepare a plan to fix) minor problems, review with Management, and then distribute. Fix problems, and then resubmit software for acceptance testing. · 1 or 2 occurrences of General Protection Faults (GPFs) or "infinite loops". · Virus detected on the distributed disks. · Frequent abnormal program exits through multiple event sequences (e.g., memory limits, bad input). · Non-standard, illogical Windows GUls (If Win app). · Non-functioning icons or menu items (e.g., PRINT doesn't work; inactive options aren't ghosted). Fine for CityView platform but not handled like this at application level. · Insufficient/inaccurate printed documentation (e.g., no input/output views or descriptions of menu options). · Insufficient/non-functioning on-line help, without backup printed documentation. On-line help available for non- customized parts only. · Solved Example Problems (test cases): The creation of test cases out of the functional specifications is the customer's responsibility. · Lack of examples or tutorial. · Examples abort or documented results are not obtained. · Combination of several problems with user interface, documentation, or on-line help. · Unable to complete workflows requirements. -- 1----. Contractual GIS Functionality 1. GIS System Interface 1.1 The system will integrate with the Collier County's GIS software application. 1.2 Capability of relating to the geographic elements of the database(s) maintained by a GIS system. This system will provide users with the capability of seeing either tabular or graphic data information utilizing Arc Map, version 8.2, by ESRI. CityView 9 embeds the - ESRI's ArcEngine and ArcReader runtime components (ESRI versions 9.1 and 9.2). These components enableCltyView 9 to access a variety of mapping resources. CityView 9 does not interface directly with other ESRI client products (such as ArcMap), but does allow access to the same mapping resources that an ArcMap user would access. The CityView 9 GIS components meet the GIS requirements outlined In the RFP and in the acceptance document, and does so in a way that fits in with Collier County's existing ESRI infrastructure. 1.3 The system shall have the ability to do all functions of Geocoding as outlined by Collier County as it relates to GIS and this new system. It shall also have the capability to do address matching and editing. 1.4 The system will integrate with Collier County's ESRI-based GIS. At a minimum the system will need to support ESRI relates and joins to associate system attributes to corresponding spatial records. The system must support not only ESRI-centric applications based on system data, but the ability to integrate ESRI maps into the system interface. Description GIS Layers for MapDrawer Functionality Testing Source' Address Points Census Block Groups with Population Census Blocks with Population Census Tracts wit/1 Population City Boundaries Coastal Control Lines - County FEMA Flood Insurance Rate Maps 1996 Future Land Use Land Use 1995 . Land Use 2001 Planned Unit Developments Zoning Districts Fire Districts File Name AddressPoints censusblockgrp censusblock censustract clty cnty cnstrc fema96 flu Landuse95 Landuse01 pud zoning Fire Oist coes COES coes coes COES COES coes COES COES COES coes COES IT from Supervisor of Elections Parcels Subdivisions parcels subdivision PAO TAZ.(Traffic Analysis Zone) Address Points Address Matchable Roads Condo Units Table Airport Noise Zone AMU . Boundary Artificial Reefs Boat Speed Zones Coastal Control Lines. County Coastal Control Lines. State Coastal High Hazard Area Code Enforcement - Day boundaries Code Enforcement - Env boundaries Code Enforcement. Evening boundaries Code Enforcement - Sign boundaries Code Enforcement - Weekend boundaries Eagle nest locations 2002 FEMA - 96 FEMA - Proposed 03 Fire Districts Future Land Use Traffic - Traffic Congestion Boundary Future Pop by Planning Comunitites Immokalee Area Land Use. 01 FLUCC Land use Tables Libraries L1clar. East County from Army Corps Monuments - fdep along shore Monuments - elevation in estates NRPA. National Resource Protection Area National Wetlands Inventory Panther Locations Planning Communities Pre-Apps PUO's Rural Fringe Rural Lands Sewer Service Areas Soils Street Centerline Turtle Nest Locations Units and Tracts in Estates Water Service Area Windzones - Construction Zip Codes Zoning Wellfields T:ITRANSITRANSPLANNINGITRAFFICANAL YSISZONElTRANS MPO Transportation T:/COESlData/addrssl T:lCOES/Oataladdrssl T:/COESlOata/addrss/ COES SOE T:/COESlData/AMU/ T:/COES/Envlr T:/COESlEnvirlldleZonesl T:/COESlOata/ County coastal.shp T:/COES/Oatal State coastal.shp COES SOE COES SOE coes SOE COES SOE COES SOE COES SOE COES SOE COES SOE T:/COESlOatalFEMA 9 031 T:/COESlDatal Fire Oistricts,shp COES SOE & T:/COES/OatalFLU/ T:/COES/OatalFLU/ T:/COESlDatal Comun fut..JXlp.shp T:/COESlOatallmmok.cov T:/COESlOata/LU 01 LU.Jolned.shp T:/COESlData/LU flxjoln1,2,3 T:/COESfDatal Library.shp T:/COESlOata COES SOE T:/COESlOatal COES SOE COES SOE T:/COESlOata T:/COES/Oatal Plan Comun.shp COES SOE COES SOE & T:/COES/OatalPUOI COES SOE T:/COESlRuraILandsl COES SOE COES SOE T:/COES/Oatal roads.cov or in addresspt PGDB COES SOE COES SOE CDES SOE COES SOE & T:/COES/Oatal wlndzone.cov T:/COESlOatal Zip.cov COES SOE & T:/COES/Oata/ztining/ T:/COES/Oatal wellfields.shp COES COES COES coes Planning Natural Resources Natural Resources COES coes COES COES COES COES COES COES COES COES COES COES coes Planning COES COES coes COES coes COES COES COES Natural Resources coes Natural Resources COES COES COES coes Natural Resources COES FAH rev 9/05/05 Ca Cash Management Functionality per Contract · Capture payment and billing information and display escrow account balances in real-time. Allow the various forms of payment methods, including cash, escrow deduction, check, waivers/deferrals. IGC transfers, and credit cards (for express permits only). · Users must be able to calculate impact and permit fees in different areas of the review process, and create payment slips to present to the cashiering staff. Payment methods include checks, cash, and transfers for IGCs, DCAs, and COAs. · Credit cards will be accepted for a select group of express permits only and all Rental Registrations. Cashiers must be able to generate a receipt, the permit and an inspection card. · Payment slips: All fee entries that generate a payment slip are required to provide user's name per line item. Changes to payment slip are required to give last user's name on payment slip. · OffICial Receipts: Official Receipt will have lWO names: the users that entered fees to create payment slips or invoices, and the cashier that processed receipt. This requirement is necessary to record and track all users that enter, change, delete or modify payment slips. Usemames and password security will be required to allow only authorized staff to perform these functions. · The system must Include the ability to associate all monies collected with the County's general ledger accounting codes. Cashiers must be able to create a transaction report to balance their cash drawer. Next the supervisor must be able to complete the daily closing reports, create the GL Extract file, balance the days work and send the GL Extract file through an automated FTP and transactional Interface with Clerk of Courts finance system, SAP. This process is required daily for three cash locations. The system must be able to add additional cash locations. The application should be able to confirm that the daily interface with the SAP FTP site was successful. · Ability to monitor refunds and partial refunds, utilizing status of receipts. · Comment area for description and detail. Ability to run reports for status of receipts (transactions) for refunds. Reporting capabilities to include: · Daily Transaction Report, for each cashier, totals for cash, checks, grand transactions totals and Number of transactions per cashier per day report. (see example report CDPR1101) Payment Summary by Fee Codes. (See example report CDPR1104) General Ledger Account Report (AKA) General Ledger Fee Summary Report (see report CDPR11 06) Maintenance tables must be access restricted by password. The system must provide the ability for users to add, edit, activate, deactivate, and delete (to achieve) all fee codes, access details such as associated dollar amounts for fee codes, GL accounts, fee types, and status in the system. Provide the following information: last update date, last user name, previous update, and previous user update. Provide reporting capability similar to the current system reports that sort by fee code GL Account. Reports from maintenance tables for Cash Management. · Fee Code Reports (Ability to sort by fee code or General Ledger Accounts). Fee calculation capabilities must be provided by the system for assessing and collecting the County's non-residential and residential land development. A sample of the fee types include; development request, impact, permit, certificates, licensing, report generation, surcharges, utilities related charges, late fees and fines. Integration with many peripherals including credit card processing, cash drawers, check verification using system generated unique numbers for control purposes, and others. Exhibit F Key Personnel Name Title David Gray Rick Booth Lead Project Manager Business/Systems Analyst PreBuilt Program Manager Senior Application Developer Infrastructure Specialist Quality Assurance Team Lead Susan McCormick, Vince Liderth Robin Gwynne David Hartman Eric Lott Training Manager Dorinda Youdell Trainer Exhibit G Appendix C - IT Department Standard and Operating Procedures Technical Architectural, Compatibility and Supportability Requirements Document (TACS) Required Contract Items: Any IT asset (hardware, software, service) vendor shall agree to the following criteria within a contract or by written acknowledgement before installation of-any IT Asset will be accepted by Collier County and allowed to connect to the Agency Network. RC1.01. All software application vendors are required to notify Collier County when new releases become available and when current releases are no longer supported. RCI.02. The vendor must submit any applicable license agreements for any proposed elements including a description of the licensing model, and list prices for all license types and whether or not custom licensing arrangements are available. RCI.03. The vendor must submit any applicable maintenance agreements for any proposed elements including a description of the maintenance plan, software upgrade policies and exclusions, and list prices for all maintenance agreement types and whether or not custom maintenance agreements are available. RC1.04. The supplier of any HIPAA related software applications must provide guidance on HIPAA compliant implementation requirements. RC1.05. All software must comply with all Federal, State and Local regulations. RCI.06. A minimum of Fifteen (15) minutes of finished video training material to be prosented "on domand" must be quoted ::IS part of the acquisition cost. Not applicable to this contract. RCI.07. Training must be scheduled at least forty-five (45) days in advance to ensure training room availability since multiple implementations are occurring. Training materials, curriculum to be covered and identification of which Collier employees should attend must be provided thirty (30) days in advance of scheduled training. Any training courses that require use of data, data should be installed and tested prior to the scheduled training date. Training for this contract shall be built into the implementation schedule. RC1.08. Suppliers shall notify the IT Department contact named in the maintenance agreement in writing (email is acceptable if acknowledged) 24 hours in advance of any required remote access. Included in this request must be a detailed work plan with actions that will be taken at the time of access. This applies to post- implementation for upgrades, defect fixes and/or configuration changes. The IT Department follows the ITIL framework for change management. RCI.09. Defiverables for Database: · Vendor must provide scripts in order to recreate database schemas, stored procedures and etc. · Database schema with a data dictionary detailing all entities and attributes. · Recommended practices document for support and maintenance of the database. RCI.1 O. Any vulnerabilities or exploits discovered by the vendor or others for the proposed application must be reported to Collier County Government immediately with a proposed mitigation strategy. RC1.11. All vendor access will be done via named account VPN access only. All access must comply with current published County Manager Agency (CMA) policies. Current policies that apply are CMA 5402 and CMA 5403, CMA 5405. . The candidate software application proposal must include a hardware topology and recommended hardware configurations. o Deliverables: · Full installation documentation (workstation and server) · Established maintenance routines and procedures must be included with the delivery of the proposed application RCI.12. All software upgrades, fixes and/or changes required by the selected vendor must be installed on a Collier County Standard test environment and certified by the project team prior to moving into a production environment; currently this is a Microsoft environment. RC1.13. The supplier shall attest in writing that they shall support all Microsoft security patches and updates within fifteen (15) days of release. RC1.14. Software vendors will acknowledge in writing prior to selection, that Collier County Govemment will own any and all data and the database that data resides on. RC1.15. All software applications submitted to Collier County Government are required to submit the following documentation if short listed for the final selection process. Documentation must be in electronic format (preferred in MS Word or PDF). Documentation is required to be updated with a new versions or upgrades. Collier County reserves the right to copy documentation for internal use only. The number of copies of all documentation must correspond with the number of bound responses requested during the Request for Proposal (RFP) Process. o Documentation: · End-User training documentation · Administration documentation · Installation documentation · Maintenance documentation · Disaster recovery documentation · Procedures specific to the application · Information Flow Diagram of Application upon completion of project RC1.16. The vendor shall provide training in the operation and maintenance of the system for the County's Information Technology support staff. 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I I ~ --r"-r-'T-t-T'-rl--l--rl'-- --- ~-,-j--L~---!-..J..._l_~-"l,,-J--~- -- m !!fllgj 10 ,"'!m l!fl'~ I'!fl I. 1m ~ ~!~ I~J IZ.~ I~ 11~1 I,~,~ I~I~ ~ " I' " I i 1 . ! J I' I ': ! I , i , I i , I', I, ; I, I,' ,I I,: i !! :! I! I i ~ 0> '2 u: co 0> '" .. c. ~ "" 'C U 9 N M V ~ ID ~ ~ m 0 ~ N M ~ ~ ~ ~ ~ ~ ~ ~ w w m w N N N N N ~ N N N N N N .; 11 ~ i CHAN(;E ORDER CHANGE ORDER NO. ____ COl'.'TRACT NO. 06-39-62 aCCDate:_3!27!07 ~- Agenda r~m: _101 lJ 1U: MSGovern - Municipal Software Corp ______4:i64 MJtrkham. S~ $l,Ine J JO$ ,____yw~~_hm..Y.lZ7X8 DATE; October 2K ;W I 0 ?ROJECTNAME: _ New Divisional Software System rot: <:,:DES PROJECT NO.: _____....__..__._- Under DID' AGREEMl:.'"NT dated __)J27/._._..'_..__.m'_~_'__", 2007. You hereby arc authorized and directed to makt:; the fQllowing change( s) in I1cc.ordance with lmn.s and conditiooa of the Agreem~nt; To extend contract completion date_ FOR THE (Additive) (Deductive) Sum (If: _ ($____.._:-0- _,) $0_____ Original Agreerni;l;nt Amount .$ 1.996.272.00 Sum of Previous' Change;; $ 41~() Thill Change Order $_____4- Present A~ent AmountS 1,,4(18.75859. if.?>l The time for oompl.ction shall. be increased by _ff _ ca1endar days due to this Change Order. The final oompletion date .is now ~1!1i_, Your accep~ of this ChAnge Order sludl eonstitu1e A modification to ol.l1' Agreetnent and will be peIfhrmea subject tel all the same terms ll.Od conditioos as contained in our Agreement in.dic.a:ted above, !IS fun} as Wthesame were repeated in this acceptance, The adjustment" if any. to the Agreement wll cmlsrirute II fall and ruml s.ctt.lement of any and all dahns of the Contractor arising out of or related to the change set forth herein, including claims for impact and delay c~. Accepted; _.~lj.;;,.._.__L :>-1___ ' 2010 CONTRACTOR: OWNER: MSGovern -- Mun:icipalSoftw.a.~ Corp BOARD OF COUNTY COMJvnSSIONE.RS OF CO~R COUNr;':;JRID~ 81:- ~~- ice Pr~ideri.t S~.~3;~,e"\~d, i'roJecf Manager ( ,) Jr" } /} - '... ........--, By: N-i~k ,,/ / ;'~~)m.istrat~(/I H:<: / 1St -;,~ ,)f ll':" f~ l;:,:f ~!~ m ,.,-..., H g: ~ : <... {~ a,e 4 ~ l/ /;J/ 10 , 5 CONTRACTIWORK ORDER MODIFICATION CHECKUST FORM ~ PROJECT NAME: COES OIvi,slonSoftware PROJECT #: _N/A PROJECT MANAGER:_Simon crveland BIDIRFP #: 06-3962 MOD 1#: 13 POI: 4500102444 WORK ORDER #: ;J JI\ j , } i DEPARTMENT: CDes CONTRACTOR/FIRM NAME: M6Go.....,.,-Munlcl~1 Software COrD. ,. Original Contract Amount: $ 1.996,272.00 (Starting Point) Current Bce Approved Amount: $ 2.408.758.50 (Last Total Amount Approved by the BCC) /' CUlT8nt Contract Amount: $ 2,408,758.50 (Including All Changes Prior To This Modification) Change Amount: $ ~- Revised ContractJWork Order Amount: $ 1,408,758.50 (Including This Change Order) Cumulative Dollar Value of Changes to this ContractlWork Order: $_412,486.50 Date of Last Bee Approval 9129109 Agenda Item 1# _1689 Percentage of the change over/under c:urrentcolitract amount Formula: (Revised Amount I last BCC approved amount)-1 CURRENT COMPLETION DATE (S): ORIGINAL: 11/1/08 -0- % (;).(3//" %31/2011 ; ! f , ). CURRENT: ThIs change orclerwill: o Add a new Task for $ Other o Increase Task Number bYf f l t . ! I. Describe the change(s):_Extend contract completion date f Specify the .reasons for the change(s) x 1. Planned or Elective (': 2. Unforeseen Conditio~ (" 3. Quantity Adjustments C 4. Correction of Errors (Plans, Specifications or Scope of Work) r 5. Value ~dded x 6. Schedule Adjustments Note: One or more may be checked, depending on the nature of 'he change{s). (,~~. . j,.~" "t!L) L /; . 1.......,"-"- t.1;C S ,..... i.d eL- I CONTRACT SPECIALIST PARTICIPATION IN NEGOTIATIONS: x Yes r No This fonn is to be $igne~ dated. APPROVED BY: AA~ prOj~~ger Co Date: /0/ J~JJO II - :,J.. _. IIJ REVIEWED BY: Data: tJi) Cl./IL It ciRl-w.-UL. 0 t {v}t d ~ !y- f'V ((. Revised 6 18 09 ; I t ...._._._-_...~.._._---_._...._-_.~---_.-._._.._-..__._.__._-_._-~---------.- . .