#07-4160 (EMC Corporation)
A G R E E MEN T 07-4160
for
ITIL Software Suite
. . /) J.l\.d J (
THIS AGREEMENT, made and entered mto on thIS d- day of \A j ,
2008, by and between EMC Corporation, authorized to do business in the State of Florida,
whose business address is 5000 E. Spring Street, Suite 750, Long Beach, California 90815,
hereinafter called the "Consultant" and Collier County, a political subdivision of the State of
Florida, Collier County, Naples, hereinafter called the "County":
WITNESSETH:
1. COMMENCEMENT. This Agreement shall commence after receipt of the Notice to
Proceed, in the form of a letter from the Contract Manager. This Agreement shall be for
a one (1) year period from the Notice to Proceed date.
The County may, at its discretion and with the consent of the Consultant, renew the
Agreement under all of the terms and conditions contained in this Agreement for four
(4) additional one (1) year periods. The County shall give the Consultant written notice
of the County's intention to extend the Agreement term not less than ten (10) days prior
to the end of the Agreement term then in effect.
2. STATEMENT OF WORK. The Consultant shall provide ITIL suite software and
implementation in accordance with the terms and conditions of RFP #07-4160 and the
Consultant's proposal, as negotiated, referred to herein and made an integral part of
this agreement. This Agreement contains the entire understanding between the parties
and any modifications to this Agreement shall be mutually agreed upon in writing by
the Consultant and the County Project Manager or his designee, in compliance with the
County Purchasing Policy and Administrative Procedures in effect at the time such
services are authorized.
3. THE CONTRACT SUM. The County shall pay the Consultant for the performance of
this Agreement an estimated maximum amount of one hundred sixty-three thousand
eight hundred eighty-three dollars ($163,883.00), based on the prices set forth in Exhibit
A, pursuant to the Payment Schedule attached as Exhibit B, subject to Change Orders as
approved in advance by the County in writing. Payment will be made upon receipt of a
proper invoice and upon approval by the Project Manager or his designee, and in
compliance with Chapter 218, Florida Statutes, otherwise known as the "Local
Government Prompt Payment Act". Consultant shall not invoice more often than every
thirty (30) days. The contract sum is broken down as follows:
Page I 01'9
Software Costs $ 80,578.00
Maintenance 1st Year $17,405.00
Travel Costs for Service Provider $ 5,000.00
Professional Services $ 56,400.00
Training $ 4,500.00
Total $163,883.00
4. NOTICES. All notices from the County to the Consultant shall be deemed duly served
if mailed or faxed to the Consultant at the following Address:
EMC Corporation
5000 E. Spring Street, Suite 750
Long Beach, California 90815
Attention: Chris Wade, Director
Telephone: 562-733-7500
Facsimile: 562-733-7501
All notices from the Consultant to the County shall be deemed duly served if mailed or
faxed to the County to:
Collier County Government Center
Purchasing Department - Purchasing Building
3301 Tamiami Trail, East
Naples, Florida 34112
Attention: Steve Carnell, Purchasing/GS Director
Telephone: 239-252-8371
Facsimile: 239-252-6584
The Consultant and the County may change the above mailing address at any time
upon giving the other party written notification. All notices under this Agreement
must be in writing.
5. NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating
a partnership between the County and the Consultant or to constitute the Consultant as
an agent of the County.
6. PERMITS: LICENSES: TAXES. In compliance with Section 218.80, FS., all permits
necessary for the prosecution of the Work shall be obtained by the Consultant. Payment
for all such permits issued by the County shall be processed internally by the County.
Page 2 of9
All non-County permits necessary for the prosecution of the Work shall be procured
and paid for by the Consultant. The Consultant shall also be solely responsible for
payment of any and all taxes levied on the Consultant. In addition, the Consultant shall
comply with all rules, regulations and laws of Collier County, the State of Florida, or the
U. S. Government now in force or hereafter adopted. The Consultant agrees to comply
with all laws governing the responsibility of an employer with respect to persons
employed by the Consultant.
7. NO IMPROPER USE. The Consultant will not use, nor suffer or permit any person to
use in any manner whatsoever, county facilities for any improper, immoral or offensive
purpose, or for any purpose in violation of any federal, state, county or municipal
ordinance, rule, order or regulation, or of any governmental rule or regulation now in
effect or hereafter enacted or adopted. In the event of such violation by the Consultant
or if the County or its authorized rcprcscntative shall deem any conduct on the part of
the Consultant to be objcctionable or improper, thc County shall have the right to
suspcnd the contract of the Consultant. Should thc Consultant fail to correct any such
violation, conduct, or practice to the satisfaction of the County within twenty-four (24)
hours after rccciving notice of such violation, conduct, or practice, such suspension to
continuc until thc violation is cured. The Consultant further agrees not to commencc
opcration during thc suspension period until thc violation has bccn corrected to the
satisfaction of thc County.
8. TERMINATION. Should the Consultant be found to have failcd to perform his
scrvices in accordance with the Consultant's submission to the county as per this
Agreement, the County may terminatc immediately for cause, further the county may
terminate for convenience with thirty (30) days written notice..
9. NO DISCRIMINATION. The Consultant agrees that there shall be no discrimination
as to race, sex, color, creed or national origin.
10. INSURANCE. The Consultant shall provide insurance as follows:
A. Commercial General Liability: Coverage shall have minimum limits of $1,000,000
Per Occurrence, Combined Single Limit for Bodily Injury Liability and Property
Damage Liability. This shall include Premises and Operations; Independent
Consultants; Products and Completed Operations and Contractual Liability.
B. Business Auto Liabilitv: Coverage shall have minimum limits of $300,000 Pcr
Occurrence, Combincd Single Limit for Bodily Injury Liability and Property
Damage Liability. This shall include: Owned Vehiclcs, Hired and Non-Owned
Vehicles and Employee Non-Ownership.
C. Workers' Compensation: Insurance covering all employees meeting Statutory
Limits in compliance with the applicablc state and federal laws.
Page 3 of9
11. INDEMNIFICATION. To thc maximum extent permitted by Florida law, the
Consultant shall indemnify and hold harmless Collier County, its officers and
employees from any and all liabilities, damages, losses and costs, including, but not
limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the
negligence, recklessness, or intentionally wrongful conduct of the Consultant or anyone
employed or utilized by the Consultant in the performance of this Agreement. This
indemnification obligation shall not be construed to negate, abridge or reduce any other
rights or remedies which otherwise may be available to an indemnified party or person
described in this paragraph.
This section does not pertain to any incident arising from the sole negligence of
Collier County.
12. LIMIT A TION OF LIABILITY. Liability shall be limited to thc total amount of payments
made to the Consultant.
13. CONTRACT ADMINISTRATION. This Agreement shall be administered on behalf of
the County by the Information Technology Department.
14. CONFLICT OF INTEREST: Consultant reprcsents that it presently has no interest and
shall acquire no interest, either direct or indirect, which would conflict in any manner
with the performance of serviccs required hereunder. Consultant further represents
that no persons having any such interest shall be employed to perform those services.
15. COMPONENT PARTS OF THIS CONTRACT. This Contract consists of the attached
component parts, all of which are as fully a part of the contract as if herein set out
verbatim: Consultant's Proposal, Insurance Certificatc, and RFP #07-4160 Specifi-
cations/Scope of Services, and Exhibits A through G, attached hereto and made a part
hereof by reference.
16. SUBJECT TO APPROPRIATION. It is further understood and agreed by and between
the parties herein that this agreement is subject to appropriation by the Board of County
Commissioners.
17. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES. No organization or individual
shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other
item of value to any County employee, as set forth in Chapter 112, Part III, Florida
Statutes, Collier County Ethics Ordinance No. 2004-05, and County Administrative
Procedure 5311. Violation of this provision may result in one or more of the following
consequences: a. Prohibition by the individual, firm, and/ or any employee of the firm
from contact with County staff for a specified period of time; b. Prohibition by the
individual and/ or firm from doing business with the County for a specified period of
time, including but not limited to: submitting bids, RFP, and/ or quotes; and, c.
immediate termination of any contract held by the individual and/ or firm for cause.
Page 4 of9
18. IMMIGRATION LAW COMPLIANCE. By executing and entering into this agreement,
the Consultant is formally acknowledging without exception or stipulation that it is fully
responsible for complying with the provisions of the Immigration Reform and Control
Act of 1986 as located at 8 use. 1324, et seq. and regulations relating thereto, as either
may be amended. Failure by the Consultant to comply with the laws referenced herein
shall constitute a breach of this agreement and the County shall have the discretion to
unilaterally terminate this agreement immediately.
19. VENUE. Any suit or action brought by either party to this Agreement against the other
party relating to or arising out of this Agreement must be brought in the appropriate
federal or state courts in Collier County, Florida, which courts have sole and exclusive
jurisdiction on all such matters.
20. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County
encourages and agrees to the successful proposer extending the pricing, terms and
conditions of this solicitation or resultant contract to other governmental entities at the
discretion of the succcssfu I proposer.
21. AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or
otherwise unenforceable, in whole or in part, the rcmaining portion of this Agreemcnt
shall remain in effect.
22. ADDITIONAL ITEMS/SERVICES. Additional items and/ or services may be added to
this contract upon satisfactory negotiation of price by the Contract Manager and
Contractor.
23. TRAVEL EXPENSES. Travel expenses shall be reimbursed as per Section 112.061
Florida Statutes.
Reimbursements shall be at the following rates:
Mileage:
Breakfast:
Lunch:
Dinner:
Airfare:
Rental car:
Lodging:
$ .445 per mile
$6.00
$11.00
$19.00
Actual ticket cost
Actual rental cost of midsize or smaller car
Actual cost of reasonable lodging
at single occupancy rate
Actual cost of parking
Parking:
24. DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted
by this Agreement to resolve disputes between the parties, the parties shall make a good
faith effort to resolve any such disputes by negotiation. The negotiation shall be
attended by representatives of Consultant with full decision-making authority and by
Owner's staff person who would make the presentation of any settlement reached
Page 5 of9
during negotiations to Owner for approval. Failing resolution, and prior to the
commencement of depositions in any litigation between the parties arising out of this
Agreement, the parties shall attempt to resolve the dispute through Mediation before an
agreed-upon Circuit Court Mediator certified by the State of Florida. The mediation
shall be attended by representatives of Consultant with full decision-making authority
and by Owner's staff person who would make the presentation of any settlement
reached at mediation to Owner's board for approval. Should either party fail to submit
to mediation as required hereunder, the other party may obtain a court order requiring
mediation under section 44.102, Florida Statutes.
Any suit or action brought by either party to this Agreement against the other party
relating to or arising out of this Agreement must be brought in the appropriate federal or
state courts in Collier County, Florida, which courts have sole and exclusive jurisdiction
on all such matters.
25. SOFTWARE LICENSE. The Software License Agreement is attached hereto as Exhibit C,
and is incorporated herein by reference.
26. SOFTWARE MAINTENANCE. Software maintenance shall be performed pursuant to
the Software Maintenance Agreement, attached hereto as Exhibit D, and is incorporated
herein by reference. Payment for maintenance shall be made in accordance with Chapter
218, Florida Statutes, also known as the Local Government Prompt Payment Act, and
upon receipt of a proper invoice, either at Phase 1 go live or three (3) months after Notice
to Proceed, whichever is earlier.
27. CONSULTANT SERVICES AGREEMENT. Consulting services will be provided in
accordance with Exhibit G, attached hereto and incorporated herein by reference.
28. PROJECT SCHEDULE. The Project Schedule is attached hereto as Exhibit E, and is
incorporated herein by reference. If the Project Schedule is not adhered to, such action
shall be considered a breach of this Agreement, and if such breach is not cured within ten
(10) business days of written notice from the County to the Consultant, this Agreement
may be terminated.
29. FUTURE MODULES. The Consultant agrees to sell to County future software modules
and a minimum of five (5) user licenses at a discount of twenty-five percent (25%) off list
for a period of two (2) years after Notice to Proceed.
30. EVENTS OF DEFAULT. Each of the following events shall constitute an "Event of
Default", for which this Agreement may be terminated:
a. The Vendor shall fail to observe, perform or comply with any material term,
covenant, agreement or condition of this Agreement which is to be observed,
performed or complied with by the Vendor, if such failure continues uncured
for thirty (30) calendar days after the County gives the Vendor written notice of
the failure and the specific nature of such failure.
Page 6 of9
b. The Vendor shall commit any fraud, misrepresentation, breach of fiduciary
duty, willful misconduct, or intentional breach of any provision of this
Agreement.
31. CONSISTENCY WITH COUNTY POLICIES. Consultant shall discuss and review with
the County Project Manager in advance of all critical decision points all matters relating to
the work being provided in order to ensure that the work proceeds in a manner consistent
with the goals and policies of the County.
32. PROHIBITION AGAINST TRANSFERS. Consultant shall not assign, sublease,
hypothecate, or transfer this Agreement, or any interest therein, directly or indirectly, by
operation of law without the prior written consent of the County. Any attempt to do so
without the prior written consent of the County shall be null and void, and any assignee,
sub-lessee, hypothecate or transferee shall acquire no right or interest by reason of such
attempted assignment, hypothecation, or transfer.
33. ACCOUNTING RECORDS. Consultant shall maintain complete and accurate records
with respect to all prices and expenses incurred under this Agreement. All such records
shall be clearly identifiable. Consultant shall allow a rcpresentative of County during
normal business hours to examine, audit, and make transcripts or copies of such records
and any other documents created pursuant to this Agreement. Consultant shall allow
inspection of all work, data, documents, proceeds and activities related to the Agreement
for a period of three (3) years from the date of final payment under this Agreement.
34. SAFETY. Consultant shall execute and maintain its work so as to avoid injury or damage
to any person or property. In carrying out its work, the Consultant shall at all times be in
compliance with all applicable local, state and federal laws, rules and regulations, and
shall exercise all necessary precautions for the safety of employees appropriate to the
nature of the work and the conditions under which the work is to be performed.
35. FORCE MAJEURE. If the performance of any obligation (other than confidentiality
obligations) under the Agreement is prevented, restricted or interfered with by reason of
war, revolution, civil commotion, acts of public enemies, blockade, embargo, strikes,
outage of the Internet, law, order, proclamation, regulation, ordinance, demand, or
requirement having a legal effect of any government or any judicial authority or
representative of any such government, or any other act whatsoever, whether similar or
dissimilar to those referred to in this Section 35.0, which is beyond the reasonable control
of the party affected, then the party so affected shall, upon giving prior written notice to
the other party, be excused from such performance to the extent of such prevention,
restriction, or interference, provided that the party so affected shall use reasonable
commercial efforts to avoid or remove such causes of nonperformance, and shall
continue performance hereunder with reasonable dispatch whenever such causes are
removed.
Page 7 of9
36. APPLICATION SOFTWARE ACCEPTANCE TESTING. The testing criteria is attached
hereto as Exhibit F, and is incorporated herein by reference.
a. Review and Correction. Collier County will either (i) notify Vendor in writing
that the Application Software meets the Acceptance Tests and is accepted by
Collier County, or (ii) notify Vendor in writing that the Application Software
fails to meet the Acceptance Tests. Collier County shall be deemed to have
accepted the phase of the Application Software in the event no written notice of
acceptance or deficiencies is provided to Vendor on or before expiration of the
aforesaid acceptance test period.
b. Time period for correction. If Collier County notifies Vendor that the Application
Software does not satisfy any or all of the Acceptance Tests, Collier County will
set forth a list of the errors or omissions which have caused the Application
Software not to meet the Acceptance Tests to the extent known by the Collier
County. After notification of a failure of the Application Software to meet the
Acceptance Tests, Vendor shall have twenty (20) business days from the date
that Vendor receives the list of errors and omissions to modify or improve the
Application Software to meet the Acceptance Tests. The Application Software
will then be retestcd in thc same manner. Collier County shall not be required to
allow the acceptance testing to proceed for more than two (2) twenty (20) day
periods. If acceptance testing is not accepted after the second twenty (20) day
period, this Agreement may be terminated by the County. The parties shall
negotiate settlement of the final payment for services rendered by the
Consultant.
37. ORDER OF PRECEDENCE. In the event of any conflict between or among the terms of
any of the Agreement and Exhibits, the terms of the Agreement shall take precedence
over the terms of all other Exhibits, To the extent any conflict in the terms of the
Agreement and Exhibits cannot be resolved, the conflict shall be resolved by imposing
the more strict or costly obligation under the Contract Documents upon the Contractor at
Owner's discretion.
38. KEY PERSONNEL/PROJECT STAFFING: The proposer's personnel and management
to be utilized for this project shall be knowledgeable in their areas of expertise. The
County reserves the right to perform investigations as may be deemed necessary to
insure that competent persons will be utilized in the performance of the contract.
Selected firm shall assign as many people as necessary to complete the project on a
timely basis, and each person assigned shall be available for an amount of time adequate
to meet the dates set forth in the Project Schedule. Firm shall not change Key Personnel
unless the following conditions are met: (1.) Proposed replacements have substantially
the same or better qualifications and/ or experience. (2.) that the County is notified in
writing as far in advance as possible. Firm shall make commercially reasonable efforts to
notify Collier County within seven (7) days of the change. The County retains final
approval of proposed replacement personnel.
Page 8 of9
IN WITNESS WHEREOF, the Consultant and the County, have each, respectively, by an
authorized person or agent, hereunder set their hands and seals on the date and year first above
written.
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Page 9 of9
BOARD OF COUNTY COMMISSIONERS
COLLIER COUNTY, FLORIDA
By:
.
EMC Corporation
By:
('1,\/1 \.\.lltl 'i^~
Signature
Chantal vanLede Lyon
Managing Counsel
Business Law Group
Typed signature and title
MARSH
PRODUCER
MARSH USA INC_
ATTN: CHARLES l. WilLIS. ARM
200 CLARENDON STREET
FAX: 212-948-4377
EMAll: BOSTON_CERTREQUEST@MARSH_COM
BOSTON, MA 02116
MC2 -Cas-AII-08-09
----------- ---- - --- ---
INSURED
EMC CORPORATION INCLUDING
DATA GENERAL, lEGATO SYSTEMS, INC. DOCUMENTUM,
INC. VMWARE, INC. & RSA SECURITY, INC
ATTN: MARK GLENN
176 SOUTH STREET
HOPKINTON, MA 01748
COVERAGES
CERTIFICATE OF INSURANCE
CERTIFICATE NUMBER
NYC-002965226-01
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS
NO RIGHTS UPON THE CERTIFICATE HOLDER OTHER THAN THOSE PROVIDED IN THE
POUCY. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE
AFFORDED BY THE POLICIES DESCRIBED HEREIN.
COMPANIES AFFORDING COVERAGE
COMPANY
A St. Paul Fire & Marine Ins Co
COMPANY
B Lloyd's Of London
COMPANY
C National Union Fire Ins Co Pittsburgh PA
COMPANY
D Travelers Property Casualty Company Of America
---
3
THIS IS TO CERTIFY THAT POLICIES OF INSURANCE DESCRIBED HEREIN HAVE BEEN ISSUED TO THE INSURED NAMED HEREIN FOR THE POLICY PERIOD INDICATED
NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO V\lHICH THE CERTIFICATE MAY BE ISSUED OR MAY
PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, CONDITIONS AND EXCLUSIONS OF SUCH POllCIES_ AGGREGATE
LIMITS SHOVlIN MAY HAVE BEEN REDUCED BY PAID CLAIMS
CO
LTR
TYPE OF INSURANCE
POLICY NUMBER
A : GENERAL LIABILITY
TE06903832
; X COMMERCIAL GENERAL LIABILITY
I - ] CLJ.>"IMS MADE I~J OCCUR
----; OWNER'S & CONTRACTOR'S PROT
i ~1~~~~~~~g~ELE JNSURED ,
AUTOMOBILE LIABIl.ITY
A
A )(
X
,X
X
X
; MA06900600
'TE06903832
ANY AUTO
ALL OVVNED AUTOS
SCHEDULED AUTOS
HIRED AUTOS
NON-OWNED AUTOS
GARAGE LIABILITY
ANY AUTO
C
EXCESS UABILlTY
I UMBRELLJ.>" FORM
X OTHER THAN UMBRELLA FORM
WORKERS COMPENSATION AND
EMPLOYERS' UABII..lTY
TC2KUB101D7822-08
TRJUB101D7810-08
6081804
E
D
[?J INCL
1---1 EXCL
THE PROPRI ETORI
PARTNERS/EXECUTIVE
OFFICERS ARE
OTHER
B ERRORS & OMISSIONS
$10MM SELF INSURED
RETENTION
QF035808
DESCRIPTION OF OPERATlONS/LOCATIONSNEHICLESISPECIALITEMS
Collier County as an additional insured and refer to contract # (07-4160).
...
CERTIFICATE HOLDER
Collier County Government
Contract # (07-4160)
3301 E. Tamiami Trail
Naples, FL 34112
EACH ACc:!.~~I- $
AGGREGATE $
EACH OCCURREN~~ ____L~
AGGREGATE $
------~-
$
j_~~-i__o_------n _ ____n_____
$ 1,000,000
-
$ 1,000,000
--------------
EL DISEASE-EACH EMPLOYEE $ 1,000,000
POLICY EFFECTIVE I POLICY EXPIRATI~~ ------
DATE (MMIDDIYY)' I r DATE (MM/DDIYY)
07/01/08 107/01/09
I
LIMITS
g~~~BALAGGREGA!~
PRODUCTS - COMP/OP AGG
------------
PERSONAL & ADV INJURY
EACH OCCURRENCE
~~R_~ ~)~MAGE {Anyone firti_
MED EXP (Anyone person)
07/01/08
07/01/08
07/01/09
07/01/09
COMBINED SINGLE LIMIT
I
SODIL Y INJURY
(per person)
BODILY INJURY
(Per accident)
PROPERTY DAMAGE
AUTO ONLY - EA ACCIDENT
--------
OTHER THAN AUTO ONLY
I
07/01/08
07/01/09
07/01/08
07/01/08
.
07/01/09
07/01/09
, J _"""STATU-. I
_~_TORJ:JJMITS I
, EL EACH ACCIDENT
EL DISEASE-POLICY LIMIT
07/01/08
I
07/01/09
,
Each Claim & Aggregate
CANCELLATION
$
$
$
$
$
$
$
2,000,000
2,000,000
-------
1,000,000
1,000,000
1,000,000
10,000
2,000,000
$
$
$
$
-
10,OOO,().QCl,
10,000,000
--
10,000,000
SHOULD ANY OF THE POLICIES DESCRIBED HEREIN BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF,
THE INSURER AFFORDING COVERAGE WILL ENDEAVOR TO MAIL ----.lO DAYS WRITTEN NOTICE TO THE
CERTIFICATE HOLDER NAMED HEREIN, BUT FAiLURE TO MAIL SUCH NOTICE SKI\LL IMPOSE NO OBLIGATION OR
LIABILITY OF ANY KIND UPON THE INSURER AFFORDING COVERAGE, ITS AGENTS OR REPRESENTATIVES, OR THE
ISSUER OF THIS CERTIFICATE
AUTHORIZED REPRESENTATIVE
otMarshUSAlnc.
BY: Edward R Ford
~a<.A--<:Lf?. ~
MM1(3/02)
VALID AS OF:07/29/08
ADDITIONAL INFORMATION
PRODUCER
MARSH USA INC
AnN: CHARLES L, WILLIS, ARM
200 CLARENDON STREET
FAX: 212-948-4377
EMAIL: BOSTON.CERTREQUEST@MARSH.COM
BOSTON, MA 02116
EMC2 -Cas-AII-08-09
INSURED
EMC CORPORATION INCLUDING
DATA GENERAL, LEGATO SYSTEMS, INC, DOCUMENTUM, INC.,
VMWARE, INC. & RSA SECURITY, INC
AnN: MARK GLENN
176 SOUTH STREET
HOPKINTON, MA 01748
TEXT
CERTIFICATE HOLDER
Collier County Government
Contract # (07-4160)
301 E. Tamiami Trail
Naples, FL 34112
DATE (MM/DDIYY}
NYC-002965226-01 07/29108
-------
COMPANIES AFFORDING COVERAGE
1- CO~PANY~ ----
I E
1------
COMPANY
F
Travelers Indemnity Co
COMPANY
G
COMPANY
H
AUTHORIZEOREPRESENTATIVE
otMarsh USA Inc.
BY: Edward R Ford
Page
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Investment Schedule
Software Maintenance
7/1112008
F,XIIIBIT A
infral<:nterorise Version 8.0 Standard Editioll
Based upon InfraEnterprise system fi:H connection to SQLServer 2000
with the following licenses
Concurrent Support Starr (I Region) l.icenses
Named Mail Message ON1.Y Access Licenses
End User Self Service
End User Self ]Ie]p
Pricing Hased lIpon the Total Configuration
20
o
No! available ti:lr systems that have concurrent licenses
Unlimited
Unlimited
llaie Modules
CMDB
Service Dcsk
Modules per software schedule
Modules per software schedule
Modules per sonware sdu:duk
\1odules pcr software scheduk
Modules per software schedule
$]0,521
$10,089
$6.417
$3JU5
$432
$8.100
$39,384 $39,384
20 $3,403 $68,054
$107.438 $107.438
18,0% $19.339 $/9,339
$19,339
$126,777 $126.777
25.0% ($26,860)
10,0% ($1,934)
($28,0851
$80.579
$17.405
$97,984
Change & Release
Scrvicc Level Management
Knowledge Management
Portal
Total Base Modu]e Co!>t
11scr Liccns{'s
Total Software
Optiollal Annual Maint{'naIH'{'
Total Maintenance
TQtiltSoftwareand Main6;:nance
Software
Software
t\..1ainlenance - First Year
Net Total
Net Totals
Software
Maintcnance - First Year
AdditiiJrial-Concul'I'enfUsei..lLicenses:
Discount
25%-' off US\:f licences and software modules for
lhenexttwoyears
25.0%
$2,552
Nl.+Totiil
- Optional annual maintenance and support is payable upon go live or Phase One or J months after Notice to Proceed, whichever comes first.
[t includes standard software product upgrades, 7 X 24 telephone support 1;)( emergencies, telephone support
during llormal busincss hours for product issues and advice plus a dedicated customer relations manager.
- All prices are given in US Dollars
- Database ]i\:enses provided by Client
- W&S for customizatiolls not induded. Support provided 011 time and materials basis
07-4160 Exhibit A - Pricing
1of4
Infra Corporation
InveslmentSc:hedule
Software Maintenance
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1
1
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1
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12
CMOS
Service level Management
Service level Agreemenl (SlA) for IPK (OlA
and UC included in lhe Advanced SlM module)
Service Desk
Allows support staff access to Incident/Problem
and Configuration Managemenl only
Workflow Management
Allows support slaff access to Workflow
Management and Configuralion Management
onlv
ILmf' _
1
ITlllPKTiers
l~fferslncidenlLifeCYcleManagement
functionality based on ITll principles (also
Includes Urgency/lmpacllPrlorlty Matrix
Definition)
Manually and automatically delivers email to
Officers for a ranne of anpllcation evenls
Auto.logs calls and tasks into infraEnterprise
viaemail
Monitors and controls different versions of
objects attached tQ Calls (Includes Version
Conlrol Manaoement)
Provides graphical real-time management
analysis across all types of formalized service
agreements. as weli as incidenllproblem and
workflowmanagelllentprocesses
1
1
o
Outgoing Email
Incoming Email
Object Version Control
Monitor
Report Scheduling
EmailsreportstocustolllerSilccordi'lgtoa
schedule
Sends messages from the system to the Pager
application
Displays predefined scripts to prompt and
advise Officers how to resolve calls
Supports attaching mulllpleforms inthe system
to capture customized data
Attachesunhmitedprofiledetailsto
organizations customers, configuration items,
requesls, tasks or approvals for reporting
purposes
Acllvates access to Configuration Slructures
and Baseline Entity types within the CMOS
Allows CMOS ilems to be cloned to either a
new version or a new item, Allows CMDB Items
to be Irozen and freezes to be propagaled
thouQhoutthe CMOS
Supports multiple custom windows to run on the
system, e 9 Call Details window. Also includes
screendesianer
Allows only Officers to access the Knowledge
bank (part of knowledge do not need to pay for
twice
Allows users to schedule a request to be
created on a future date and to be created at
somepre-definedfreQuencv
IntegratestheinfraEnterprisedatabasewitha
sinale suooorted LDAP source
Notifies Officers belonging to a 'forum' about
calls to assist resolution
Supports transfer of a workflow template from
one Infra database to anotner
Supports building conditional branching rules
using a 'rule builder' and condilional forwarding
of tasks, reauests and calls
Pager Interface
Scripting
Forms Designer
AllribuleManager
CMOB Versioning
Multiple Screen Managemenl
I 1
o
1
1 ,
o
1
o
- .
o
Knowledge Bank Officer
Request Scheduling
Single Domain Directory Integration
Forum Management
Workflow Template Portability (advanced workflow is
oart oflhe pallate) do not need to pay for both
Advanced Workflow
, -
" ,
CTI Module
CTI speeds cali logging and provides caller
recognition. Screen pops initialed by caller to
or IVR announces the caller
SoflwarePricingExhlbitA
2013
719/2008
Infra Corporation
Investment Schedule
Software Maintenance
Mail Message Access(Concurrent) Notifies Officers of a call or task they received
by sending anemail containing a link 10 the call ...
inthes stem
Time Zoning Automatically converts all time fields in the 0<.
system relative tothe viewing Officer's local
time zone ......<.
Partitioning Creates multiple secure partilions on a single ../':'0..........
database
Federated CMOB Integration Platform Enables access to the infraEnlerprise 1.....
Federated CMOB inlegration platform The
integration platform allows information to be .,.,
imported from a variely of external sources .....:
Includes generic connector and one connector ./,....,.<;,;;
from list below
Customer Survey Aulomatically sends out emails containing links .;;;;:.., '/
to survevs unon closinn a call
Service level Management Automates review of a corporation's SlA, OlA '>i
and UC performance, and provides a central
repository of dala ; .....
.............
Mom <.1
....,
< .....
Unicode Supppor1s the interchange, processing, and 0
displayofwritlenlextsformanydiverse
lanouaoeswilhlntheaOolication '.'
Availability Management Performance lracking of downtime and creation 1
of planned and unplanned outages for CMOB
items ...
Request Submission Designer enables Infra bUSiness level administrators 10 1
creale a custom submission form with cuSlom
fields for a specifictvpe of request ......
Multiple Domain Directory Inlegration Integrates the infraEnterprise database with 0
multi Ie suooorted LDAP sources
Workflow Palette Enables access to a complete palette of 1
specialized task and approval types. Included
in this module are Messaging, Conditional
Branching, Update CMOS, Creale Request,
Customer Approval Define Change Window
Run Exlernal Procedure, External Supplier,
Define CMOB Details, Workflow Components .
and Closure tasks
L'V'IBM,!"U!e';'j < ,0 ...
j .........; ".
Bulk Inventory Track procurement, allocation, available 0
balance and re-order point for bulk inventory ..
items like software Ijcenses and keyboards
Blackberry screens Incident and task management screens sized ,.0 .....
for the Blackberrv 7700 series
....... ...
. .'. ......,.J..
.... nY-.: ,.>.,... ..... ..
Customer Portal Base Provide Customer Portal Server
Service Desk Porlal Allows end users 10 log, update and check ......... ..
status of calls
Workflow Management Portal Allows end users to submit, update and check :..
status at requests
Knowledge Bank Portal Allows end user and officer access 10 the ..5>'..........
Knowledae Bank
Portal Reporting Enables the display of sCheduled reports via . .......ii .... i=-
the Customer Portal
External ServiceProvjder 5 Named User Packs
'0"'"~""Y::5'>.5" '. >5. .... .... >,.. ......'.
,.
Server Farm - per additional Server One Server license is provided free of charge :>. :
for each 100 Concurrent Users
........:.y;....y,+ ,., 5Ly .:.... ............... .. .,. ... ;.> ......
..... ......> ...... .... ....
Federaled CMOB Connector Module Generic customizable connector included in .." 1
Federated CMOB Module .y:
Federated CMDB Connector Module One connector included in Fedreated CMDB ....:.. ,.:,.
Module (SMS)
Federated CMOB Connector Module HP Openview Network Node Manager
Federated CMOB Connector Module HP Insight Manager ... .;...
Federated CMOB Connector Module Managesoft Autodiscovery and Software >...... ;~i
Distribulion
Federated CMOB Connector Module InControlAutodiscovery ... ...0.....
SoftwarePricingExhibitA
30f3
7/9/2008
Infra Corporation
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Exhibit B
AcceDtance Criteria Units Cost Total
Software IUDOn Install I ...", "
Service Desk 1.00 $4.812.75
CMOB 1.00 $7,890.75
Change/Release 1.00 $7,566.75
Knowledge 100 $6,075.00
Portal 1.00 $2,868.75
SlM 1.00 $324.00
User license (Phase 1) 10.00 $2,552.00
User License (Phase 2) 10.00 $2,552.00
Software Tolill price $$0;678;00: . .,. ."'.' .
Professional Services
Payout on go live of Phase 1
all tasks below complete $31,600.00
Inte_Clration and Customization 1,00 1600
AD Integration
Project Management 2,00 1800
Service Desk IPK
Imo/ementation and Gansu/tina 16,50 1600
Installation
Install and Test Standard System
Sys Admin (DB and liS)
Infra console Training
Service Catalog and CMDB Admin
Prelmplementation Configuration
Consulting
Admin-system config
Manager - Template Config
Trainer
Use quick guide customization
Train the Trainer
Incident and Problem Admin
Prelmplementation Configuration
Consulting
Admin-system config
Admin- workflow config
Incident and Problem Staff Trainer
User quick guide install
Train the trainer
Customer Portal Knowledge
Prelmplementation Configuration
Consulting
Admin-system config
Admin~ workflow config
fnstant Problem Staff Trainer
User quick guide instal!
Off Site Training (Connector
Course) Payment on Registration 1,00 $4,500.00
Travel (Payment Per Invoice) $2,500.00
Maintenance (Payable Go Live or 3
months after Notice to Proceed,
whichever is earlier) 1.00 17405.1 $17,405.00
Professional Services
Payout on Go Live of Phase 2
all tasks below complete $24,800.00
Inteqration and Customization 3,00 1600
Mom Integration
Federated CMDB Connector to SMS
Proiect Manaaement 8,00 1800
Change Management and Release
Customer Portal and Knowledge
ImDlementation and Consultina 8,00 1600
Change Management Admin
Prelmplementation Configuration
Consulting
Admin-system config
Admin workflow config
Report Writer
Change Managemet Staff Trainer
User quick guide install
Train the trainer
Travel (Payment Per Invoice) 5.00 500 $2,500.00
Proiect Total $163,883.00
Exhibit C
Software License Agreement
Software License No. 0093942
PARTIES:
Collier County Board of County Commissioners, 3301 Tamiami Trail East, Naples, FL 34112
EMC Corporation, 5000 E. Spring Streel, Suite 750. Long Beach, CA 90815 ["Licensor"]
["Licensee"]
WHEREAS:
Licensor has agreed to license to Licensee computer software known as infraEnterprise [the "Software"] upon the following terms.
NOW IT IS AGREED:
1 INTERPRETATION
1.1 The licensing of Software or Third Party Software by Licensor under an Order will be governed by the Agreement firslfy these Specific
Terms secondarily. Other expressions are defined in clause 11 of these Specific Terms
2 GRANT OF LICENCE
2.1 In consideration of payment by Licensee of the License Fees specified in the Exhibit A, Investment Schedule Software, and Exhibit B,
Payment Schedule. Licensor grants to Licensee a personal, perpetual, non-exclusive, non-translerable, non-sub licensable right to:
a.) Use the Software specified in the Agreement and any future Work Order and Documentation on site for up to the number of Permitted
Users for Licensee's own business operations:
b.) make copies of the Software solely for backup [or installation for disaster recovery purposes at an approved disaster recovery site]
provided full copyright and proprietary notices of Licensor are included,
in accordance with the Agreement and any applicable Work Order.
2.2 Notwithstanding the grant of license in 2.1.Licensor may terminate this IJcense agreement in accordance with the terms in Section 5 if
Licensee:
a.) sells, offers for sale, disposes of, pledges, lends or parts with possession of the Software;
b.) sublicenses, rents, uses or otherwise allows the use of the Software to provide outsourcing, bureau, rental or time-sharing services or
to process any other persons data outside the scope of Bee-IT customers
c.) permits any other person access to or use of Software or the Documentation: outside the scope of Bee-IT Customers
d.) reproduces, communicates, adapts, decompiles, reverse engineers, modifies. develops or otherwise deals with Software or the
Documentation;
e.) merges all or any part of Software with any other software;
f.) Allows for the usage of the software to exceed the usage as defined in the attached license schedule to include multicore and virtual
server implementations
g.) causes or permit any Malicious Use of the Software:
h.) uses or operates Third Party Software, which has been sub-licensed by Licensor, independently of Software;
i.) copy the Documentation other than for Licensee's internal use;
j.) if the Software is subject to a Concurrent User license, allow the use of Software by a user normally employed outside the Continent
where the Site is located,
without the express prior written consent of licensor.
2.3 Unless the attached software schedule specifies that you are licensed for the Plus Edition of Software you will be subject to the Standard
license condition as specified below:
a) With the exception of Portal templates, which are identified with file names commencing ci, you may only modify the Software
application template files using the Software screen designer application which is provided as part of the Software product release.
Software application templates files are made up of files used by Software identified by the following four file types (file extension). (i)
.htm (ii) .js (iii) .htc (iv) .css
3 INSTALLATION
3.1 Licensee may install the Software (or where Server Farms are licensed, as per the Software Schedule) with the number of processors as
specified in Appendix A Software Schedule, which is owned by Licensee and located on Site designated in the Order, or as otherwise
agreed in writing by Licensor. For clarity, Licensee is permitted to use this License for production, disaster recovery, development pre-
production staging, in muticore and virtualization environments and/or a test site, as defined in Appendix A of this Agreement
3.2 Licensee must verify the suitability of your computer or network environment for the functionality of the Software, based upon the installation
pre-requisite documentation provided by Licensor. Licensor has no responsibility in this regard
4 PAYMENT
4.1 You will pay the License Fees to Licensor as set out in the Agreement, Exhibit A, Investment Schedule Software, pursuant to Exhibit B,
Payment Schedule.
1 of 5
5 TERM AND TERMINATION
5.1 The license will commence on the Commencement Date and continue until terminated.
5.2 Either party may terminate this license:
a.) immediately in writing to the other party due to any breach of ciause 2; or
b.) with thirty (30) days written notice to the other party for any other breach of the Agreement and that breach is not remedied within
thirty (30) days after receipt of written notice.
6 LIMITED WARRANTY
6.1 Licensor warrants that:
a.) standard Software when used in accordance with the Documentation, will perform substantially in accordance with its Documentation
for ninety (90) days from delivery to Licensee: and
b.) the storage media on which Software is delivered to Licensee for installation is free from defects.
6.2 This limited warranty does not apply if the Software or media has been modified without Licensor approval. used in a manner not in
accordance with the Documentation or reasonably contemplated by Licensor.
6.3 Licensor's sole obligation and Licensee's exclusive remedy for breach of the warranties in clause 6.1 will be for Licensor:
a.) to use all commercially reasonable best efforts to correct or provide a workaround for any re-producible and promptly reported error in
the Software which materially impairs its operation.
b.) for detected viruses or defective media, to replace Licensee's copy of the Software.
c.) To collaborate closely with Licensee to help rectify a virus or Trojan horse or similar malicious code situation that is introduced by
Licensor.
7 DISCLAIMER OF WARRANTY
7.1 Licensor makes no warranties or representations in connection with any Third Party Software supplied to Licensee under an Order. Licensor
shall make available to Licensee the warranties provided by the Third Party Software supplier to Licensor
7.2 You understand and agree that:
a.) any warranties in connection with any Third Party Software are set out in the respective third party software license terms and
conditions;
b.) Licensor makes no warranties that use of the Software will be error-free, uninterrupted or will meet Licensee's requirements, except
that it will meet the performance, capability and functionality as stated in the supplied documentation; and
c.) Licensee has not relied on any inducement, representation, warranty or statement by Licensor in relation to the Software.
8 INDEMNITY
8.1 Licensee agrees to indemnify and hold Licensor harmless against any cost, liability, loss or damage incurred or suffered by Licensor arising
from:
a.) Licensee's unauthorized modification of the Software; and
b.) any unauthorized use of Software by any person caused directly or indirectly by any act or omission by Licensee.
c.) This Section 8 is subject to the limitations of Section 768.28, Florida Statutes.
9 SURVIVAL
The provisions of Clauses 1 and 7-10 of these Specific Terms will survive any expiry or termination of an applicable Order with full force and
effect.
10 DEFINITIONS
Commencement Date means'
a.) the date specified in a Notice to Proceed issued by Licensee to Licensor
license means the licensed Use of Software in object code form only, granted to Licensee under an Order and these Terms and Conditions
as set out in the Software Schedule.
license Fees means the fees payable by Licensee for Use of the License as set out in the Fee Schedule.
Concurrent User means the number of Licensee's users accessing the Software at any given lime. Once the number specified in
Licensee's License is reached, no more users may access the Software until someone else logs off.
Software means Software proprietary to EMC and the subject of the License.
Malicious Use includes, but is not limited to, any act intentional or otherwise, whether authorized or unauthorized, direct or indirect which
has the effect of causing unnecessary and unwanted malicious interference with the business operations of Licensor or which results in
repetitive processing of transactions with no commercial purpose.
Named User is defined as a named individual authorized by Licensee to access the system, regardless of whether the individual is actively
using the Software at any given time.
Permitted Users means the number of licensed Concurrent or Named Users (as the case may be) permitted to Use the Software as
indicated in the Software Schedule.
Server Farm refers to a configuration where the Software is connected to more than one server. Requests from the Software can be
directed to any server in the farm, and individual users do not need to be configured to a specific server.
Site means the locations occupied by Licensee and specified in an applicable Order.
Software Schedule means the schedule attached to an Order detailing the Software and Third Party Software (if any) licensed to Licensee
under that Order.
Third Party Software means software proprietary to a third party Licensor, which the present Licensor supplies to Licensee under an
Order.
2 of 5
Use means in connection with a License, to install, load, operate or otherwise access by Licensee's employees or customers in accordance
with the Terms and Conditions.
BeC-IT Customers means all departments within Collier County that the BCC-IT department supports for phone and data connectivity, and
any future customers that BCC-IT is required to support per direction of the Collier County Board of County Commissioners.
11 ASSIGNMENT
Neither party may assign or transfer the rights or obligations created through this Agreement without the prior written consent of the other party.
Such consent shall not be unreasonably withheld, so long as the underlying business premise of the Agreement remains unchanged.
12 LAW
EMC Corporation is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national
origin, disability, age, veteran status, sexual orientation, or political belief in any aspect of employment or services. The products, activities and
services offered by EMC Corporation are administered on a nondiscriminatory basis subject to the provisions of all civil rights laws and statutes.
EMC Corporation represents that it is in agreement with the subject clause and Executive Order 11246, as amended, and the rules and regulations
and Orders of the Secretary of Labor pertaining to Equal Opportunity.
13 WAIVER
The waiver of one breach or default hereunder shall not constitute the waiver of any other or subsequent breach or default.
3 of 5
Appendix A
Schedule (Software)
Customer:
Edition:
Database:
Collier County
Standard:
SQLServer:
Date: 5/29/2008
x
Developer Plus'
Oracle:
x
App. Server: # Processors I server
Unlimited/multi
core # Prod. Servers: 1
# Disaster Recovery
Servers
1
# Test Servers
# Report Servers
# Virtualization Severs for
Production and Disaster
Recovery Unlimited
Number of Officers:
Named: Concurrent:
20
SD:
x
Change:
EMEA
Global:
Regional License Allocation
Americas
AsiaPac
Mail Message Access Only Officers (Available for systems that have no concurrent licenses):
Unlimited Customer/End User Access to the Customer Portal Modules:
Service
x Desk:
x
Change:
x
Knowledge Bank
x
Portal Reporting
Core Modules: (Core Modules below include all Base Modules referenced in the Exhibit A
Software Pricing,
x infra Enterprise Service Desk
X infraEnterprise Change
Mail Message Only Access
Available for systems that do not have concurrent licenses.
x Customer Portal - Base
x Customer Portal - Service Desk
x Customer Portal- Change -
x Customer Portal - Knowledae Bank
x Customer Portal- Portal Reportina
Modules: These Modules are the same Modules listed in Exhibit A software Pricing, 12 level 1 and 8
level 2 modules, with the generic connector and one custom connector.
Levell Level II
4 of 5
x Multiple Screen Management (Screen Designer) Computer Telephony Integration (CTI )
x Email- Outgoing Integration x Mail Message Access (Concurrent Licences)
x Email- Incoming Integration Time Zoning
Version Control (Advanced Object Management) I-- ----. - --
Partitioning
x Monitor Multiple Applications Servers
x Report Scheduling I-- -
Unicode
x ITIL Incident-Problem- Known Error Tiers
x Customer Survey
x Scripting
x Workflow Template Portability x Service Level Management (SLM)
x Forms Designer Advanced Depreciation
._._,~-
Attribute Manager x MOM Integration
x CMOS Versioning Multiple Domain Directory Integration
Page Interface x Workflow Palette
Knowledge Bank (Officer) x Availability Management
Single Domain Directory Integration .-"---
x x Request Submission Designer
Forum Management 1--'
Release Management
Advance Workflow
x Federated CMOS Integration Platform
x Request Scheduling
Level B Blackberry Screens
Sulk Inventory Module CMDB Module Details
x Generic Connector
Ix , -------------------
5M3 Connector
Number of Levell Modules 1f
Number of Level II Modules Ji
5 of 5
EXHIBIT D
Software Maintenance Agreement
Software License No. 0093942
PARTIES:
Collier County Board of County Commissioners, 3301 Tamiami Trail, Naples, FL 34112
EMC Corporation, 5000 E. Spring Street, Suite 750, Long Beach, CA 90815 ["Licensor"]
["Licensee"]
Products Covered: As per attached Maintenance Schedule
WHEREAS:
In consideration of payment by the Licensee of the annual Extended Warranty and Support Fee, Licensor will provide Licensee with
the following maintenance services in respect of the Software according to the terms of this Agreement ("Agreement").
NOW IT IS AGREED:
1 INTERPRETATION
The provision of Maintenance Services by Licensor under an Order will be governed by these Specific Terms. Expressions are
defined in clause 13 of these Specific Terms.
2 MAINTENANCE SERVICES
Subject to full receipt of Fees, Licensor will provide the Maintenance Services for the Term to Licensee in accordance with the
Maintenance Schedule and these Terms and Conditions.
Maintenance Services will be provided to Licensee to correct Faults and provide Updates in accordance with the Maintenance
Schedule.
Maintenance Services for Developed Software includes Enhancements and Updates for the purchased software modules listed in
the Maintenance schedule. Enhancements, Updptes or new features or functionality for products not specified as purchased in the
Maintenance Schedule are not included.
Licensee acknowledges and agrees that:
a.) Licensor will use all commercially reasonable best efforts to attempt to address any problems within the timeline
guides detailed in Appendix A ~ Service Level Agreement; and
b.) except where all commercially reasonable best efforts have not been undertaken, Licensor's failure to meet the
time line guides shall not constitute a failure to perform a material provision of this Agreement.
If Licensor determines that a Fault reported by Licensee is not a Fault but a failure or malfunction from some other cause (including
Licensee's business infrastructure, including those elements supplied to Licensee by third parties), and Licensor has informed
Licensee of this; if Licensee then requests Licensor to come on site, then Licensor reserves the right to invoice Licensee for labor at
Licensor's then standard time and materials rates' for any activity undertaken if the root cause of the fault was actually not Licensor's
responsibility and travel expenses in accordance with Section 112.061, Florida Statutes, and Licensee agrees to pay the invoice in
accordance with Chapter 218, Florida Statutes, also known as the "Local Government Prompt Payment Act".
In the event that Licensor is unable to meet its SLA obligations, then both parties will meet to agree to a corrective action plan. If the
agreed corrective action plan is not implemented within the agreed time period, then Licensee is entitled to suspend Maintenance
Services.
3 YOUR OBLIGATIONS
On identifying a Fault, Licensee must
a.) document th~ Fault;
b.) notify Licensor promptly of the Fault; and
c.) provide Licensor with enough information to locate and replicate the Fault.
and Licensor will assign a Severity Level to the Fault in accordance with the Maintenance Schedule,
Licensee will provide supervision, control and management of the use of the Covered Software.
Licensee is solely responsible for:
1of8
d.) maintaining a current back up of all of Licensee's information including programs and data;
eo) protecting Licensee's information, and Licensee must:
(i) implement backup procedures;
(ii) store back ups appropriately; and
(iii) ensure that Licensee can access back ups in a timely and reasonable manner.
Licensee must take all steps necessary to carry out procedures for the rectification of a Fault within a reasonable time after such
procedures have been provided by licensor.
Licensee must properly train Licensee's personnel in the use and application of the Covered Software and the equipment on which
the Covered Software is loaded or operating.
Licensee must install the latest Update on receipt from Licensor.
In the event that Licensee is unable to meet its obligations, then both parties will meet to agree a corrective action plan. If the
agreed corrective action plan is not implemented within the agreed time period, then Licensor is entitled to suspend Maintenance
Services to the extent that Licensee's failure to comply with this clause 3 increases the cost or difficulty of Licensor providing such
services.
4 ADDITIONAL SERVICES
If Licensee requests and Licensor agrees to provide:
a.) materials or services for the Covered Software outside the scope of the Maintenance Services; or
b.) the Maintenance Services on a more expedited basis than Licensee's elected Maintenance Plan provides,
then Licensor will invoice Licensee at the rates specified in the Fees Schedule. If no rate is specified in the Fees Schedule,
Licensor's prevailing services charges apply. Travel expenses will be paid in accordance with Section 112.061, Florida
Statutes. Licensee agrees to pay the invoice in accordance with Chapter 218, Florida Statutes, also known as the "Local
Government Prompt Payment Act".
If Licensee requests and Licensor agrees to make changes or additions to the Covered Software, the Fees for Maintenance
Services will be negotiated between Licensor and Licensee to reflect any changes to the Covered Software.
5 EXCLUSIONS
Maintenance Services do not include service of Covered Software:
a.) which has been modified other than in accordance with written certification of Licensor;
b.) where all necessary Updates have not been implemented by Licensee;
c.) due to operation of Covered Software in conjunction with hardware or operating environment not supported by
Licensor;
d.) used in a manner not in accordance with its Documentation or as reasonably contemplated by Licensor;
e.) due to a third party or Licensee's negligence; or
f.) due to its unauthorized use
Licensor may suspend all Maintenance Services if clause 5 applies or may provide Licensee with services outside the scope of
Maintenance Services in accordance with clause 4.
6 SOFTWARE UPDATES AND UPGRADES
During the Term, Licensor will provide Updates to Licensee as specified in the Maintenance Schedule.
Licensor, in its sole discretion, may decide on the content and timing of all Updates.
Upgrades for the software modules owned by Licensee are provided to Licensee under this Agreement. You agree to pay any
mutually agreed third party software license fee that may be included in the upgrade. Licensor reserves the right to offer the option
to purchase new modules, which extend the product's functionality, at the same time as an upgrade.
7 MAINTENANCE FEES
Licensee must pay to Licensor:
a.) the Fees in advance as set out in the applicable Order; and
reimburse Licensor for reasonable travel and accommodation costs incurred by Licensor staff in connection with providing Licensee
Maintenance Services, in accordance with Section 112_061 Fla. Stats.
Reimbursements shall be at the following rates:
Mileage:
Breakfast:
Lunch:
Dinner:
Airfare:
Rental car:
$ .445 per mile
$6,00
$11,00
$1900
Actual ticket cost
Actual rental cost of midsize or smaller car
2 of 8
Lodging
Actual cost of reasonable lodging
at single occupancy rate
Actual cost of parking
Parking:
8 ANNUAL FEES REVISION
With effect on or after each anniversary of the Services Commencement Date, in the event that Licensor wishes to vary the Fees for
Maintenance Services then both parties may discuss the proposed change in fees to agree to the change, neither party will
unreasonably withhold agreement to the change. The current maintenance fee will be held in effect for two (2) years, after which
time, the increase in fee shall be no more than two and one-half percent (2.5%) of the previous year's fee.
Maintenance of Superseded Releases
Maintenance Services, including the provision of Maintenance Updates, will be provided only for:
a.) Licensor's Current Version of the Covered Software; and
b.) the Preceding Version of the Covered Software for a period of at least twelve (12) months from the Release Date
of the Current Version.
9 TERM
Maintenance Services will commence from the Services Commencement Date for the Term specified in the Maintenance Schedule.
Maintenance Services will be renewed annually on the expiry of the Term for a further Term unless earlier terminated.
9.1 Either party may give the other written notice to terminate the Maintenance Services at least ninety (90) days prior to the
expiration of the current Term
9.2 Licensee acknowledges and agrees that no pre-paid Fees will be refunded due to termination under this clause.
10 WARRANTY
Licensor warrants that it will provide the Maintenance Services with due care and skill, so that the software performs as warranted in
the Software License Agreement.
11 SURVIVAL
The provisions of clauses 1, 7, 13 and 15 of these SpeCific Terms will survive any termination or expiry of an Order with full force
and effect.
12 ESCROW
Licensee has the option to enter into escrow arrangements on Licensor Standard Escrow terms (copy available upon request). In
the event that Licensee elects to enter into an Escrow arrangement then Licensee shall be responsible for the Escrow Company
fees. The first year fee is due and payable prior to commencement of the Escrow Agreement.
13 DEFINITIONS
Covered Software means the licensor Software and/or Developed Software (as the case may be) specified in the
Maintenance Schedule, which is covered by Maintenance Services
Current Version means licensor's most recent Upgrade release of a specified licensor Software Product.
Developed Software means software which has been developed by licensor and licensed to Licensee in accordance with
the Specific Terms of Service for Development Services under an applicable Order
Licensor Software means Software proprietary to EMC and licensed to Licensee under an applicable Order.
Fault means any re-producible error in the Covered Software, which results in a failure of that software to conform in
material respects with its respective Documentation.
Maintenance Plan means the Maintenance Services plan contracted by Licensee and the corresponding service level as
set out in the Maintenance Schedule.
Maintenance Schedule means the schedule to these Specific Terms and Conditions for software maintenance.
Maintenance Services means the maintenance services provided by Licensor in relation to the Covered Software and/or
Developed Software, as the case may be, set out in an applicable Order
Maintenance Update means an Update release of Licensor Software evidenced by a change in the letter at the end of the
relevant Version Number, e.g., from Version 7.0a to 7.0b
Major Upgrade means an Upgrade release of Licensor Software evidenced by a change in the first index number of the
relevant Version Number. e.g. from Version 7.1 to Version 8.0.
Mid-Term Upgrade means an Upgrade release of Licensor Software evidenced by a change in the second index number
only of the relevant Version Number. e.g" from Version 7,0 to Version 7.1 . The license for the core components and any
modules licensed by a site are generally upgraded without charge based on a continuous maintenance agreement since
initial purchase. It is targeted that only minor modifications are required as part of the upgrade for site-specific
customizations, these will be chargeable at our current rates.
Minor Upgrade means an Upgrade release of Licensor Software evidenced by a change in the second index number of the
relevant Version Number, e.g., from Version 7.0 to Version 7.0.1 . The license for the core components and any modules
licensed by a site are generally upgraded without charge based on a continuous maintenance agreement since initial
30f8
purchase. It is targeted that no modifications are required as part of the upgrade for site-specific customizations.
Term means the period for the provision of the Maintenance Services set out in an applicable Order.
Preceding Version means the Upgrade version of a specified Licensor Software immediately preceding the Current
Version.
Release Date means the date a new version of a specified Licensor Software is generally released as the Current Version.
Services Commencement Date means the commencement date for provision of the Maintenance Services as set out in an
applicable Order.
Severity Level means the Fault classifications described in the Maintenance Schedule.
Update means a general correction or specific maintenance release to the Covered Software that Infra makes available
from time to time in accordance with Licensee's elected Maintenance Plan at no additional charge as part of the
Maintenance Services.
Upgrade means a version of the Licensor Software that contains either functional or environmental enhancements (as
determined by Infra) which Infra may license separately or may only offer for an additional fee.
Version Number means the unique number assigned to a release of Licensor Software.
16 ASSIGNMENT
Neither party may assign or transfer the rights or obligations created through this Agreement without the prior written consent of the
other party. Such consent shall not be unreasonably withheld, so long as the underlying business premise of the Agreement
remains unchanged.
17 LAW
EMC Corporation is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion,
sex, national origin, disability, age, veteran status, sexual orientation, or political belief in any aspect of employment or services.
The products, activities and services offered by EMC Corporation are administered on a nondiscriminatory basis subject to the
provisions of all civil rights laws and statutes. EMC Corporation represents that it is in agreement with the subject clause and
Executive Order 11246, as amended, and the rules and regulations and Orders of the Secretary of Labor pertaining to Equal
Opportunity.
18 WAIVER
The waiver of one breach or default hereunder shall not constitute the waiver of any other or subsequent breach or default.
4018
EMC CONTRACTS - SOFTWARE MAINTENANCE AGREEMENT
Appendix A
Schedule (Software)
Customer:
Edition:
Database:
Collier County
Standard:
SQLServer:
Date: 5/29/2008
x
Developer Plus:
Oracle:
x
App. Server:
App. Server:
# Processors I server
4
# Prod. Servers:
# Dev. Servers
# Test Servers
# Disaster Recovery Servers
# Stage Servers
Number of Officers:
Named: Concurrent:
20
Help:
Worldwide
Access
Change:
Combined (Help & Change):
Regional License Allocation
EMEA
AsiaPac
Mail Message Access Only Officers (Available for systems that have no concurrent licenses):
Unlimited CustomerfEnd User Access to the Customer Portal Modules:
x Help: x Change: x Knowledge Bank x Portal Reporting
----- --.-.-- -..---
Core Modules: (Core Modules below include all Base Modules referenced in the Exhibit A Software
Pricing,
x infraEnterprise Service Desk
X infraEnterprise Change
---------
Mail Message Only Access
Available for ~tems tha! d2._n2..t..~"<?~_~_conc~_!.rent licenses. ------------ '_"__ n, ___________..______
x Customer Portal - Base
x Customer Portal- Service Desk
x Customer Portal - Change -.---..
x Customer Portal - Knowledae Bank
x Customer Portal - Portal Reporting
Modules: Levell These Modules are the same Modules listed in Exhibit A software Pricing,
12 level 1 and 8 level 2 modules, with the generic connector and one SMS connector.
Level II
x Multiple Screen Management (Screen Designer) Computer Telephony Integration (CTI )
Email- Outgoing Integration --
x X Mail Message Access (Concurrent Licences)
x Email - Incoming Integration Time Zoning
Version Control (Advanced Object Management) 1,'- ----,-..... ..
Partitioning
x Monitor Multiple Applications Servers
x Report Scheduling r"" ----.-.-.- -.-.. -----
"- Unicode
x ITll Incident-Problem- Known Error Tiers ...------
x Customer Survey
x Scripting f--- --
Workflow Template Portability x Service level Management (SLM)
x
x Forms Designer Advanced Depreciation
Attribute Manager x MOM Integration
I-- --
x CMOS Versioning Multiple Domain Directory Integration
Page Interface x Workflow Palette
Knowledge Bank (Officer) x Availability Management
x Single Domain Directory Integration x Request Submission Designer
-
Forum Management -". -~-'-"--'-- -, - ..---.--
Advance Workflow ---,-- Release Management
x Federated CMOB Integration Platform
x Request Scheduling
Level B Blackberry Screens
- -------, -....-..--- "."---.--
Bulk Inventory Module CMDB Module Details
5 of 8
EMC CONTRACTS - SOFTWARE MAINTENANCE AGREEMENT
_.._.~.._--- -- - -- --
x Generic Connector
X 8M3 Integration
Number of Levell Modules 12:
Number of Level II Modules.fJ:
Optional annual maintenance and support is payable upon installation It includes:
. 7 X 24 telephone support for P-1 emergencies
. Telephone support during normal business hours (8 AM to 8 PM EST) for P1 P5 product issues and
advice
. Dedicated customer account relations manager.
. Standard software product upgrades at no charge for the owned software, except where third party
licenses are required for the upgrade, when customer has continuously paid maintenance from the date
of purchase.
All prices are given in US Dollars and are subject to sales tax at the prevailing rate. Licensee is sales tax exempt
pursuant to Chapter 212, Florida Statutes.
W&S for customization not included, except for customizations listed below. Support provided for non-supported
customizations on time and materials basis
Database licenses and support contracted with the database supplier by Licensee
6 of 8
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EXHIBIT G
Consulting Services Agreement
PARTIES:
Collier County Board of County Commissioners, 3301 Tamiami Trail East, Naples, FL 34112 ("Licensee"]
EMC Corporation, 5000 E, Spring Street, Suite 750, Long Beach, CA 90815 ["Licensor"]
WHEREAS:
Licensor will perform consulting services [the "Services"] and provide deliverables [the "Deliverables"] to Licensee
as may be agreed by the parties or as may be more fully described in the Agreement and for future assignments by
mutually executed Work Orders upon the following terms.
NOW IT IS AGREED:
1. INTERPRETATION
1.1 In addition to the General Terms and Conditions, the provision of consulting services by LICENSOR under the Agreement
and any future Work Order will be governed by the Agreement firstly and these Specific Terms secondarily.
2. CONSULTING SERVICES
2.1 From the Services Commencement Date, LICENSOR will provide Consulting Services to Licensee during the Term in
accordance with the Agreement.
2.2 Consulting Services under the Agreement, and any future Work Order for Consulting Services may be extended by
Licensee for further periods in accordance with the renewal and extension provisions in the Agreement.
2.3 LICENSOR warrants that the Consulting Services will be performed by suitably qualified personnel.
2.4 Any written material supplied by LICENSOR remains the intellectual property of LICENSOR. It may not be used or
reproduced for any purpose other than Licensee internal business purposes without prior written consent of LICENSOR.
Similarly, frameworks, methodologies, questionnaires, training notes and other material produced by LICENSOR are for use
by Licensee alone and may not be disclosed to anyone without prior written consent of LICENSOR. This section is subject
to Chapter 119, Florida Statutes, also known as the Public Records Law.
2.5 Licensee acknowledges and agrees that LICENSOR personnel providing the Consulting Services are free to use ideas,
concepts, know-how or techniques that LICENSOR may develop or devise in connection with the Consulting Services
during the Term, except to the extent it includes confidential information of Licensee. This section is subject to Chapter 119,
Florida Statutes, also known as the Public Records Law.
3. LICENSEE OBLIGATIONS
3.1 To enable LICENSOR to provide Licensee with Consulting Services, Licensee will provide LICENSOR staff and contractors
with:
(a) Administrative assistance to schedule meetings and workshops (as may be required);
(b) Reasonable and timely access to all staff, data, records, information, premises and facilities (including computer
facilities); and
(c) Timely availability of Licensee relevant staff to enable LICENSOR staff to perform their work_
3.2 Licensee acknowledges that LICENSOR's provision of Consulting Services is subject to the assumptions (if any) set out in
the Agreement or any future applicable Work Order
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4. TERMINATION
Unless otherwise specified in the Agreement or any future applicable Work Order, LICENSOR may withdraw Consulting
Services with thirty (30) days written notice, provision of a written exit strategy, and consultation about the termination with
Licensee.
5. Indemnity
Licensee understands and agrees:
a.) that LICENSOR will not be held responsible for the acts or omissions related directly to services provided of any
Seconded Staff; and
b.) to indemnify LICENSOR against all losses, expenses, damages, taxes and costs (on a full indemnity basis) incurred
by or awarded against LICENSOR arising directly or indirectly out of the act or omission of any Seconded Staff in
connection with any Consulting Services to the extent same was at the direction of Licensee.
c.) This section is subject to Section 768.28, Florida Statutes.
6, SURVIVAL
The provisions of clauses 1, 5-7 of these Specific Terms will survive any expiry or termination of an applicable Order with full
force and effect.
7, DEFINITIONS
Consulting Services means the consulting services to be provided by LICENSOR to Licensee under an applicable Order in
accordance with these Terms and Conditions.
Seconded Staff means any LICENSOR employee or contractor who is engaged directly by Licensee to work at Licensee facility,
who Licensee is directly supervising and directing
Services Commencement Date means the commencement date for provision of the Consulting Services as set out in the
Agreement or any future Work Order.
Term means the period of provision of the Consulting Services by LICENSOR to Licensee as set out in the Agreement or any future
Work Order.
8. ASSIGNMENT
Neither party may assign or transfer the rights or obligations created through the Agreement or any future Work Orders \vithout
the prior \vritten consent of the other party. Such consent shall not be unreasonably withheld. so long as the underlying business
premise of the Agreement remains unchanged.
9, NOTICE AND LANGUAGE
All notices between the parties shall be \vTitten in English and shall be deemed to have been given ifsent by certified or
registered mail. fax. telex. or telegram to the addresses set forth on the page 3 of3 hereof. Any change of address shall be
communicated in "'Titing \vithin thirty (30) days. If this Agreement is translated into a language other than English. the English
version shall prevail in case of any conflict.
10, LAW
10.1 LICENSOR Corporation is an atlirmative action/equal opportunity employer and does not discriminate on the basis of
race, color, religion, sex, national origin, disability, age, veteran status, sexual orientation. or political belief in any aspect of
employment or services. The products, activitks and services offered by LICENSOR Corporation arc administered on a
nondiscriminatory basis subject to the provisions of all civil rights la\vs and statutes. I '!CENSOR Corporation represents that it is
in agreement with the subject clause and Executive Order 11246, as amended, and the rules and regulations and Orders of the
Senetary of Labor pertaining to Equal Opportunity.
10.2 This Agreement is governed by and construed in accordance with the laws of the State of Florida.
11_ Not used
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12, WAIVER
The waiver of one breach or default hereunder shall not constitute the waiver of any other or subsequent breach or default.
Address of Licensor:
LICENSOR Corporation
5000 E. Spring St. Suite 750,
Long Beach, CA 90815
Address of Licensee:
Collier County Board of County Commissioners
3301 Tamiami Trail East
Naples, Florida 34112
Attention: Information Technology Department
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