Backup Documents 10/28/2025 Item #16A11 ORIGINAL DOCUMENTS CHECKLIST & ROUTING SLIP 1 6 A 1 1
TO ACCOMPANY ALL ORIGINAL DOCUMENTS SENT TO
THE BOARD OF COUNTY COMMISSIONERS OFFICE FOR SIGNATURE
Print on pink paper. Attach to original document. The completed routing slip and original documents are to be forwarded to the County Attorney
Office at the time the item is placed on the agenda. All completed routing slips and original documents must be received in the County Attorney
Office no later than Monday preceding the Board meeting.
ROUTING SLIP
Complete routing lines#1 through#2 as appropriate for additional signatures,dates,and/or information needed. If the document is already complete with
the exception of the Chairman's signature,draw a line through routing lines#1 through#2,complete the checklist,and forward to the County Attorney Office.
Route to Addressee(s) (List in routing order) Office Initials Date
1. Risk Risk Management _ 1
2. County Attorney's Office County Attorney Office 16
/
4. BCC Office Board of County
Commissioners p5 i i/
4. Minutes and Records Clerk of Court's Office
0/6445
5. Procurement Services Procurement Services
PRIMARY CONTACT INFORMATION
Normally,the primary contact is the person who created/prepared the Executive Summary. Primary contact information is needed in the event
One of the addressees above may need to contact staff for additional or missing information.
Name of Primary Staff Cole Chandler/Procurement Contact Information 239-252-8407
Contact/Depat intent
Agenda Date Item was October 28th,2025 Agenda Item Number 16.A.11
Approved by the BCC
•
Type of Document Agreement Number of Original 1
Attached Documents Attached
PO number or account N/A 25-672-NS-EM N Harris Computer
number if the N Harris Computer Corporation
document is to be Corporation
recorded
INSTRUCTIONS & CHECKLIST
Initial the Yes column or mark"N/A"in the Not Applicable column,whichever is Yes N/A(Not
appropriate. (Initial) Applicable)
1. Does the document require the chairman's original signature, STAMP OK N/A
2. Does the document need to be sent to another agency for additional signatures? If yes, N/A
provide the Contact Information(Name,Agency,Address,Phone)on an attached sheet.
3. The original document has been signed/initialed for legal sufficiency. (All documents to CC
be signed by the Chairman,with the exception of most letters,must be reviewed and
signed by the Office of the County Attorney.
4. All handwritten strike-through and revisions have been initialed by the County Attorney's N/A
Office and all other parties except the BCC Chairman and the Clerk to the Board
5. The Chairman's signature line date has been entered as the date of BCC approval of the CC
document or the final negotiated contract date,whichever is applicable.
6. "Sign here"tabs are placed on the appropriate pages indicating where the Chairman's CC
signature and initials are required.
7. In most cases(some contracts are an exception),the original document and this routing slip N/A
should be provided to the County Attorney's Office at the time the item is input into SIRE.
Some documents are time sensitive and require forwarding to Tallahassee within a certain
time frame,or the BCC's actions are nullified. Be aware of your deadlines!
8. The document was approved by the BCC on October 28th,2025,and all changes N/A is not
made during the meeting have been incorporated in the attached document. The eftlimh an option for
County Attorney's Office has reviewed the changes,if applicable. this line.
9. Initials of attorney verifying that the attached document is the version approved by the r N/A is not
BCC, all changes directed by the BCC have been made,and the document is ready for the 1, an option for
Chairman's signature. ' ttt this line.
16A11
SOFTWARE MAINTENANCE AGREEMENT
(County Agreement#25-672-NS-EM)
This Maintenance Agreement made and entered into this LO day of Oc.tobe/ 2025,by and between
N.Harris Computer Corporation,authorized to do business in the State of Florida,whose business address is 4464 Markham
Street,Suite 1202,Victoria,British Columbia V8Z 7X8,Canada,hereinafter referred to as"HARRIS"("Contractor")
and Collier County Board of County Commissioners,a political subdivision of the State of Florida, Collier County,
Naples, hereinafter called"Customer."
CUSTOMER MAILING ADDRESS
Collier County Board of County Commissioners,Florida
c/o Growth Management Department
2800 North Horseshoe Drive
Naples, Florida 34104
Attn: Operations&Regulatory Management Division,
Financial and Operational Support
ANNUAL MAINTENANCE CHARGE
The first year of CityView Annual Maintenance Charge shall be$357,000,payable on December 1, 2025. Maintenance
charges for the subsequent four years are subject to a four percent(4.0%)cap on any annual increase in the maintenance
charge.Additional Maintenance charges may apply when new products or customizations are added over the term of this
contract.Additional charges will be memorialized through an amendment.
Total Annual Maintenance charges, including the 4.0% annual increase, but not including new CityView products,
enhancements,and customizations that the Customer may choose to purchase through an amendment during this five-year
period are:
Year Annual Amount
_ 2025 $ 357,000.00
2026 $ 371,280.00
2027 $ 386,131.20
2028 $ 401,576.45
2029 $ 417,639.51
TERMS AND CONDITIONS
1. TERM.The term ofthis contract shall commence on December 1,2025,for a three(3)year period with two
(2) subsequent one(1)year renewals. Each renewal may be exercised by Customer providing no less than sixty
(60) days' notice of its intent to renew this contract. Where Customer does not provide notice of renewal or at
end of the fifth year (November 30, 2030) whichever is earlier, this contract shall automatically expire on
November 30th of the applicable year.
2. CHARGES. HARRIS shall invoice the Customer forty-five (45) days prior to the anniversary date of
each annual term, and the Customer shall pay the Annual Maintenance Charge to HARRIS in accordance with
Chapter 218, Florida Statutes, also known as the "Local Government Prompt Payment Act." HARRIS has the
right to increase maintenance charges after the initial three(3)year period at each annual anniversary date,during
the renewal period of this contract,by an amount not exceeding four percent(4.0%)of the cost currently in effect.
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Written notice of such increase shall be given to the customer not less than ninety(90)days before the date of the
renewal term.In addition,the Customer shall pay all federal,state,or local taxes on the services rendered or parts
supplied. Customer is sales tax exempt pursuant to Chapter 212, Florida Statutes.
3. SERVICE HOURS. This Maintenance Agreement provides for unlimited telephone software support.
Service may be obtained during HARRIS Technical Support office hours which are 8:30 AM to 8:30 PM daily
(Eastern Time, including Daylight Savings Time), Monday through Friday, excluding US public holidays.
Extended telephone support hours for Priority 1 issues will be provided from 7:00AM to 9:00AM daily(Eastern
Time,including Daylight Savings Time),Monday through Friday,excluding US public holidays.If the Customer
requests onsite support, the Customer will be billed at HARRIS established service rates plus expenses.
HARRIS's established service rates are attached hereto as Exhibit "A" and incorporated herein by reference.
Travel expenses shall be paid in accordance with Section 112.061, Florida Statutes. HARRIS shall provide
maintenance service as expeditiously as possible after notice from the Customer that the Product is inoperable.
Service at times other than during HARRIS Technical Support office hours or extended telephone support hours
for Priority 1 issues as noted herein, shall be furnished upon the Customer's request and at HARRIS's labor
charges attached as Exhibit"A."This section is subject to the Harris Standard Support-Service Level Agreement
and Table 1, attached hereto as Exhibit"B"and incorporated herein by reference.
4. SERVICE NOTIFICATION. The Customer shall notify HARRIS of suspected Product malfunction,
by calling HARRIS Technical Support and identifying the problem and symptoms.Notification may be made to
HARRIS via email or CityView Connect.
5. RISK OF LOSS.This Agreement does not cover service,maintenance or repair necessitated by loss or
damage resulting from any cause beyond the control of HARRIS, including, but not limited to loss or damage
due to fire, water, lightning, earthquake, riot, unauthorized service or modifications, theft, or any other cause
originating outside the Product. With respect to any loss or damage, HARRIS shall submit to the Customer a
description of the work to be done and request the Customer's consent to restore the Product to normal operating
condition at HARRIS's then current rates. If the Customer does not agree to restore Product to normal operating
condition, HARRIS shall have the right to terminate its obligations under this Agreement.
6. PERFORMANCE. Harris shall perform the services covered under this Agreement in a professional
and competent manner,but shall not be liable for damages, direct or otherwise, for failure to perform services at
a location deemed hazardous to health or safety or arising out of delays or failure in furnishing parts or services
caused by Acts of Nature, Acts of Government, labor disputes or difficulties, failure of transportation, or other
causes beyond its control, or for any consequential damage whatsoever.
7. DEFAULT. In the event of payment default by the Customer, HARRIS shall be entitled to collect
interest pursuant to Chapter 218, Florida Statutes, also known as the Local Government Prompt Payment Act,
and collection costs,including court costs and reasonable Attorney's fees.In the event of default by the Customer
in any term or condition herein,HARRIS may, at its option,refuse service or terminate its obligations under this
Agreement if Customer does not cure the default within thirty(30)days after notice by HARRIS. In the event of
default by HARRIS in its performance of this Agreement, Customer shall provide HARRIS with notice and an
opportunity to cure the default within thirty(30)days and suspend future payments until the default is cured.
8. NOTIFICATION. Any notice required herein shall be in writing and shall be deemed given if mailed
or delivered to the other party at the address on page one (1) of this agreement, or as modified in writing as
accepted by both parties. HARRIS is required to send notification of maintenance and or support cancellations
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via certified mail or recognized overnight carrier.
9. RIGHT TO CANCEL. Customer reserves the right to cancel support for partial licenses with a
reduction in maintenance and support payments as identified in the attached Licensing Appendix, Exhibit "C"
attached hereto and incorporated by reference.
10. REINSTATEMENT. If there is an interruption of payment for maintenance and support, HARRIS
agrees to accept one hundred percent(100%) of the back payment of the software maintenance and support fees
that would have been paid if maintenance and support had been continued without interruption.The reinstatement
will be based on fees that would have been paid,rather than HARRIS's "current" rate. For any fees to be paid in
relation to a renewal period, it shall be assumed that HARRIS increased the rates by the permitted 4% for each
renewal period.
11. WAIVER. This instrument contains the entire Agreement of the parties. It cannot be changed, altered
or modified orally.All changes or modifications must be in writing by the parties hereto.
12. TAX.The Customer is responsible for any and all tax.Customer is sales tax exempt pursuant to Chapter
212, Florida Statutes.
13. TYPES OF SUPPORT. Technical support includes telephone, email and CityView Connect when the
Customer has problems or questions. The manner by which support services will be supplied is detailed in Exhibit
"B". Any discrepancy between the terms of Exhibit "B" and the terms of this Agreement shall be resolved in
favor of the description in Exhibit`B".
14. SOFTWARE SUPPORT.In consideration of payment of the annual support and maintenance fee,the
support shall include, but not be limited to,the following:
a) unlimited telephone support services concerning the use ofthe Application Software;
b) response to all errors found in the Application Software within the timeframes defined in Table 1 of the
Service Level Agreement in Exhibit`B"
c) response to any Application Software non-conformances to the System Specification within the
timeframes defined in Table 1 of the Service Level Agreement in Exhibit"B"
d) online access to each subsequent update,revision or new version of the Application Software and related
materials (release notes) including 2(two) copies: 1(one) complete copy available through CityView
Connect and 1(one)copy as related to Collier County licensed modules only(see Exhibit B).
e) online access to the new or updated documentation for the Application Software
f) installation, by HARRIS, of updates, revisions, or new versions of the Application Software on
Customer's Network up to two times per year or as required to deliver resolutions to issues reported
under the Service Level Agreement. HARRIS shall first perform the installation in Customer's test
environment.After Customer has tested the update,revision or new version of the Application Software
in the test environment, HARRIS will perform the installation in Customer's live environment.
g) At least a semi-annual review performed by HARRIS and delivered to Customer by March 1 and
September 1 of each year. Customer agrees that the aforementioned time frames and the general
requirements of the semi-annual review are subject to Customer's cooperation based on HARRIS's
recommended and requested access. Customer's Application Software and database and at any other
mutually agreed upon time. Semi-annual review shall include the following tasks:
i. Search for transaction fragments such as unpaid fees,unprinted letters,and incomplete activities
that could be slowing down the Search screens,Queues,and Lists.Analyze these items to discern
any patterns and recommend process refinements.
ii. Analyze the letter recipients and letter templates tables and correct any oversize issues that could
be slowing down access to Correspondence. Recommend process refinements as needed. CAO
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iii. Review database backup logs and procedures. Recommend refinements as needed.
iv. Run performance checks on the application server to check for memory, CPU,and disk capacity
issues. Recommend configuration refinements as needed.
v. Review primary processes with Customer's representative from each department to help identify
bottlenecks in processes. Recommend refinements as needed.
vi. Review application configuration to identify administrative errors such as zero-dollar fees,
questionable types, etc. Recommend refinements as needed.
vii. Provide written documentation of findings and recommendations.
viii. On-site service shall be available to Customer at HARRIS's cost and at no additional charge to
Customer where on-site service is necessary to correct incidents, problems, deficiencies, defects or
errors in the Application Software which cannot otherwise be corrected by way of remote support.
15. MODIFICATIONS. Modifications in Updates, Revisions and New Versions. All future updates,
revisions or new versions of the Application Software as provided by HARRIS shall not affect the ability of the
Customer to use the Application Software. If the installation of a future update, revision or new version of the
Application Software causes a Modification to not perform as originally written or as defined in the Modification
Specification, HARRIS shall, within seven (7) business days of notification from Customer and at no charge to
Customer, correct the Modification so it functions as originally written. Noncompliance will result in
Modification being elevated to a Priority 1 incident, if it does not already qualify under normal terms of SLA. It
shall not be a breach of this section if the Application Software is able to perform the same function but in a
manner that is different from the process prior to the Modification.
16. SOFTWARE MAINTENANCE LOG. HARRIS shall maintain a log of all support cases logged via
methods listed under SERVICE NOTIFICATIONS from Customer to HARRIS regarding problems with the
Application Software or questions regarding the operation of the Application Software. The written log of all
support cases shall include,but not be limited to,a short description of the support case issue,date,time,Customer
person initiating the support case,HARRIS person receiving the case, description of support work performed by
HARRIS and the disposition of the case. On Customer's request, HARRIS shall provide Customer with a copy
of the written log of all support cases.
17. CASE COMPLIANCE AUDIT.HARRIS and CUSTOMER shall meet quarterly to review and report
on logged cases closed within that period to determine level of compliance against Service Level Agreement
(SLA) as defined on Exhibit B, table 1. The purpose of this meeting is to identify areas of non-compliance,
identify any corrective action and work toward continuous improvement.
18. ON SITE VISITS. Maintenance Agreement includes the option for up to two on-site support visits of
two days each per year. In the event of travel restrictions for health and safety reasons,these services hours may
be performed REMOTELY. The purpose of each visit will be to observe,discuss and document ways to improve
the operations of the system within the County, whether that be areas of concern for the users, need for certain
types of training, enhancement requests,performance tuning, etc. CUSTOMER to reimburse HARRIS for travel
expenses in accordance with Florida Statutes, Chapter 112.
19. GOVERNMENT MANDATED SOFTWARE CHANGES. HARRIS agrees to provide changes to
the Application Software to enable the Application Software to comply with any and all processing or reporting
required or mandated by the Federal government, the Governmental Accounting Standards Board or any
pronouncement issued by the American Institute of Certified Public Accountants. Such required processing or
report changes shall be made to the Application Software by HARRIS within the required time frame as defined
by the governing body or authority concerned,provided that HARRIS is made aware of the required or mandated
changes and is allowed sufficient time in which to make the required changes.HARRIS agrees to provide changes
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to the Application Software to enable the Application Software to comply with any and all processing or reporting
required or mandated by the State of Florida provided that Customer gives HARRIS the specifications from the
State of Florida regarding the processing or reporting requirement. Such changes to the Application Software
shall be performed by HARRIS within the required time frames defined by the State of Florida, provided that
HARRIS is made aware of the required or mandated changes and is allowed sufficient time in which to make the
required changes. The changes to the Application Software identified in this section shall be performed by
HARRIS at no charge to Customer provided that Customer has paid the annual software maintenance fee at that
time. Any reference to 'made aware' in this section means that the Customer has made HARRIS aware of the
required facts promptly from the time of the release of such applicable information by the applicable
entity/agency/board.
20. CONVERSION COSTS. If a conversion of Customer's data is necessary due to an update,revision or
new version of the Application Software,HARRIS will cover these costs.
21. FUNCTIONALITY REPLACEMENT CLAUSE. If HARRIS no longer supports the functionality
that the Customer originally licensed, but the functionality is supported in another product, even if it's been
renamed or re-bundled,or has substantially greater functionality,then the Customer will receive this replacement
product at no additional cost, as long as the Customer is paying Maintenance and Support costs except in the
instances where
• HARRIS has publicly announced that the software has reached its end of life and will no longer be
maintained as of a certain date.
• The software no longer runs on currently supported versions of database or Operating Systems.
22. APPLICATION SOFTWARE. The "Application Software" as defined herein is that software that is
licensed by HARRIS to Customer and is more specifically detailed in Exhibit C.
23. LIMITATION OF LIABILITY. HARRIS shall not be liable to Customer for any indirect
damages, consequential damages, or special damages, loss of data, or losses related to an inability to collect or
bill fees. HARRIS's liability shall not exceed in the aggregate the fees paid by Customer to HARRIS under this
Agreement during the term in which such liability arose; in no event shall any term exceed twelve(12)months
for the purposes of this section.
The above limitations shall apply regardless of the nature of any claim or liability, including for breach of
contract,rescission of contract,tort,or via statute.
24. NO DISCRIMINATION. The Contractor agrees that there shall be no discrimination as to race, sex,
color,creed or national origin with respect to their hiring practices.
25. PUBLIC ENTITY CRIME: By its execution of this Agreement, the Contractor acknowledges to
comply with the terms of Section 287.133 of the Florida Statutes and inform the County of the conviction of a
public entity crime and where the contractor is placed on the convicted vendor list.
26. INSURANCE. The Contractor shall provide insurance as follows:
A. Commercial General Liability: Coverage shall have minimum limits of$1,000,000 Per Occurrence,
$2,000,000 aggregate for Bodily Injury Liability and Property Damage Liability. This shall include Premises and
Operations; Products and Completed Operations and Contractual Liability. Contractor expressly states that it
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does not employ independent contractors and will not employ such contractors to perform work for the Customer.
If Contractor wishes to employ an independent contractor to perform any of the services provided for in this
Agreement it will: (1) Provide notice in advance to the Customer, and (2) provide a certificate of insurance
showing that any such independent contractor is covered in the amounts provided in this numbered paragraph.
B. Workers' Compensation: Insurance covering all employees meeting Statutory Limits in compliance
with the applicable state and federal laws.
The coverage must include Employers' Liability with a minimum limit of$1,000,000 for each accident for
Florida employees.
C.Errors&Omissions: Such insurance shall have limits of not less than$3,000,000 each claim/occurrence
(as applicable) and aggregate.
D. Technology Errors & Omission: Coverage shall have minimum limits of $5,000,000 per
claim/occurrence as applicable.
Special Requirements: Collier County Board of County Commissioners, OR, Board of County Commissioners
in Collier County, OR, Collier County Government shall be listed as the Certificate Holder and included as an
"Additional Insured" on the Insurance Certificate for Commercial General Liability where required. This
insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available
for the benefit of,the Additional Insured and the Contractor's policy shall be endorsed accordingly.
Current, valid insurance policies meeting the requirement herein identified shall be maintained by Contractor
during the duration of this Agreement.The Contractor shall provide County with certificates of insurance meeting
the required insurance provisions. Renewal certificates shall be sent to the County thirty (30) days prior to any
expiration date. Coverage afforded under the policies will not be canceled or allowed to expire until the greater
of: thirty (30) days prior written notice, or in accordance with policy provisions. Contractor shall also notify
County, in a like manner, within twenty-four(24) hours after receipt, of any notices of expiration, cancellation,
non-renewal or material change in coverage or limits received by Contractor from its insurer, and nothing
contained herein shall relieve Contractor of this requirement to provide notice. If the policy is substituted by a
policy with the same coverages, a certificate of insurance will be provided with thirty(30)days.
Contractor shall ensure that all subcontractors comply with the same insurance requirements that the Contractor
is required to meet.Any insurance amounts required above may also be met with any excess policy or umbrella
policy coverage. All insurance coverage may be maintained on either a per occurrence or per claim basis.
27. INDEMNIFICATION. To the maximum extent permitted by Florida law, the Contractor shall
defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities,
damages, losses and costs, including,but not limited to,reasonable attorneys' fees and paralegals' fees,resulting
from any claimed breach of this Agreement by Contractor,any statutory or regulatory violations,or from personal
injury or,property damage,to the extent caused by the negligence,recklessness,or intentionally wrongful conduct
of the Contractor or anyone employed or utilized by the Contractor in the performance of this Agreement. This
indemnification obligation shall not be construed to negate,abridge or reduce any other rights or remedies which
otherwise may be available to an indemnified party or person described in this paragraph.
This section does not pertain to any incident arising from the sole negligence of Collier County.
27.1 The duty to defend under this Article 27 is independent and separate from the duty to indemnify, and
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the duty to defend exists regardless of any ultimate liability of the Contractor, County and any indemnified party.
The duty to defend arises immediately upon presentation of a claim by any party and written notice of such claim
being provided to Contractor. Contractor's obligation to indemnify and defend under this Article 27 will survive
the expiration or earlier termination of this Agreement until it is determined by final judgment that an action
against the County or an indemnified party for the matter indemnified hereunder is fully and finally barred by the
applicable statute of limitations.
28. CONFLICT OF INTEREST.Contractor represents that it presently has no interest and shall acquire
no interest,either direct or indirect,which would conflict in any manner with the performance of services required
hereunder. Contractor further represents that no persons having any such interest shall be employed to perform
those services.
29. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES. No organization or individual shall
offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value to any County
employee, as set forth in Chapter 112, Part III, Florida Statutes, Collier County Ethics Ordinance No. 2004-05,
as amended, and County Administrative Procedure 5311. Violation of this provision may result in one or more
of the following consequences: a. Prohibition by the individual, firm, and/or any employee of the firm from
contact with County staff for a specified period of time; b. Prohibition by the individual and/or firm from doing
business with the County for a specified period of time,including but not limited to: submitting bids,RFP,and/or
quotes; and, c. immediate termination of any Agreement held by the individual and/or firm for cause.
30. COMPLIANCE WITH LAWS. By executing and entering into this Agreement,the Contractor is
formally acknowledging without exception or stipulation that it agrees to comply, at its own expense, with all
federal, state and local laws, codes, statutes, ordinances, rules, regulations and requirements applicable to this
Agreement, including but not limited to: Section 508 of the Rehabilitation Act(29 U.S.C. § 794d), WCAG 2.0
compliance, Collier County CMA #5401, Information Systems Procurement and Lifecycle Management, as
amended,F.S. §501.171 Security of Confidential Personal Information,Immigration Reform and Control Act of
1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended; taxation,
workers' compensation, equal employment, and the Florida Public Records Law Chapter 119, including
specifically those contractual requirements at F.S. § 119.0701(2)(a)-(b)as stated as follows:
IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119,
FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS
RELATING TO THIS CONTRACT,CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT:
Communication and Customer Relations Division
3299 Tamiami Trail East,Suite 102
Naples,FL 34112-5746
Telephone: (239)252-8383
The Contractor must specifically comply with the Florida Public Records Law to — Notwithstanding the
foregoing,the Contractor is only required to meet these requirements as specifically stated in the Florida Public
Records Law(as may be amended from time to time):
1. Keep and maintain public records required by the public agency to perform the service.
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2. Upon request from the public agency's custodian of public records,provide the public agency with a-
copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost
that does not exceed the cost provided in this chapter or as otherwise provided by law.
3. Ensure that public records that are exempt or confidential and exempt from public records disclosure
requirements are not disclosed except as authorized by law for the duration of the contract term and following
completion of the contract if the Contractor does not transfer the records to the public agency.
4. Upon completion of the contract, transfer, at no cost, to the public agency all public records in
possession of the Contractor or keep and maintain public records required by the public agency to perform the
service. If the Contractor transfers all public records to the public agency upon completion of the contract, the
Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public
records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the
contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored
electronically must be provided to the public agency, upon request from the public agency's custodian of public
records, in a format that is compatible with the information technology systems of the public agency.
If Contractor observes that the Contract Documents are at variance therewith, it shall promptly notify the
County in writing. Failure by the Contractor to comply with the laws referenced herein shall constitute a breach
of this Agreement and the County shall have the discretion to unilaterally terminate this Agreement immediately.
31. DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted by this
Agreement to resolve disputes between the parties,the parties shall make a good faith effort to resolve any such
disputes by negotiation. The negotiation shall be attended by representatives of Contractor with full decision-
making authority and by County's staff person who would make the presentation of any settlement reached during
negotiations to County for approval. Failing resolution, and prior to the commencement of depositions in any
litigation between the parties arising out of this Agreement,the parties shall attempt to resolve the dispute through
Mediation before an agreed-upon Circuit Court Mediator certified by the State of Florida. The mediation shall
be attended by representatives of Contractor with full decision-making authority and by County's staff person
who would make the presentation of any settlement reached at mediation to County's board for approval. Should
either party fail to submit to mediation as required hereunder,the other party may obtain a court order requiring
mediation under section 44.102,Fla. Stat.
32. VENUE. Any suit or action brought by either party to this Agreement against the other party relating
to or arising out of this Agreement must be brought in the appropriate federal or state courts in Collier County,
Florida,which courts have sole and exclusive jurisdiction on all such matters.
33. ASSIGNMENT. Contractor shall not assign the Agreement or any part thereof, without the prior
consent in writing of the County. Any attempt to assign or otherwise transfer this Agreement, or any part herein,
without the County's consent, shall be void. If Contractor does,with approval, assign this Agreement or any part
thereof, it shall require that its assignee be bound to it and to assume toward Contractor all of the obligations and
responsibilities that Contractor has assumed toward the County. Where the Contractor amalgamates with an
affiliated company (as that term is commonly understood) that does not result in a name change such
amalgamation shall not be considered an assignment.
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IN WITNESS WHEREOF, HARRIS and the Customer, have each, respectively, by an authorized person or
agent, hereunder set their hands and seals on the date and year first above written.
ATTEST:
�,� , i BOARD OF COUNTY COMMISSIONERS
.. COLLIER COUNTY,FLORIDA
Crystal kinzel,.lej,k actl? Circuit Courts
and Comptr oUer
By: - By: . �
6" " ' urt L. aund s,Chairman
Dated: a. ,it,
(Seal) ^�- hal i
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EXHIBIT"A"
HARRIS Professional Service Rates
Term Hourly Rate
12/1/2025-11/30/2026 $ 210.00
12/1/2026-11/30/2027 $ 215.00
12/1/2027-11/30/2028 $ 220.00
12/1/2028-11/30/2029 $ 225.00
12/1/2029-11/30/2030 $ 230.00
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EXHIBIT "B"
CityView Standard Support—Service Level Agreement
Contract Term: 3 Year(renewable for an additional two(2)one(1)year periods)
Products Supported: CityView PreBuilts,CityView Portal,CityView Mobile,CityView Word Add-in and Impact
Fee Calculator
Support Channels: Web(CityView Connect Feedback), Telephone,Email Support Requests Allowed: Unlimited
Who Can Report: Any registered user,via the Feedback button in CityView.
Hours of Coverage: Coverage hours are 8:00 a.m. to 8:30 p.m. Eastern Time from Monday through Friday,
excluding HARRIS Technical Support observed holidays. (Only those statutory holidays that coincide between
Canada and the United States are observed by HARRIS Technical Support.)Extended telephone support hours for
Priority 1 issues will be provided from 7:00AM to 9:00AM daily(Eastern Time, including Daylight Savings Time),
Monday through Friday, excluding US public holidays.
Accessing Support: The preferred method of opening a support incident is to enter the problem details through our
online support system (or through the Feedback button in CityView). Telephone support requests should be
preceded by filing an electronic support request through one of the previously stated means, including a detailed
problem description.
Telephone support requests will be answered live during business days, though staff may be involved in serving
other customers. If your call is not answered live, we ask that you leave a message, including the support request
tracking number you received from the electronic filing, your name and phone or email address. Messages are
typically responded to within two hours according to table 1 in Exhibit B.
Auto Acknowledgement: Any changes to tickets will generate a message which will contain the details of your
problem report as well as the support request tracking number. Whenever the status of your incident changes, a
notification will automatically be sent to the individual that opened the call.
Request Response Time: A technical support engineer will respond to all requests within the time frames
specified in Table 1. Business hours are 8:00 a.m. to 8:30 p.m. Eastern Time from Monday through Friday,
excluding HARRIS Technical Support observed holidays. Only those statutory holidays that coincide between
Canada and the United States are observed by HARRIS Technical Support. We process requests in the order of
their priority followed by order of submission.
Resolution of Bug-Related Requests: We will keep your request open and follow up when a fix is available in a
production release. We will also contact you if we post an experimental build that will help with your problem.
What We Need to Help You
HARRIS wants to be as responsive as possible to your support needs. To accomplish this goal, the HARRIS
customer support staff relies on your knowledge, self-sufficiency, and thoroughness during the troubleshooting
process. You reap the benefits from this effort it allows HARRIS to focus on the more difficult problems and
make the product more robust. It also helps control the amount HARRIS charges for support.
• Knowledge: You should be experienced in the installation, operation, and maintenance of the hardware,
desktop,and network operating systems,and applications in your environment before you install CityView.
• Self-sufficiency: We ask you to be as self-sufficient as possible when you encounter problems.You can do
this by referring to technical documentation for your environment and by searching the HARRIS web site
(CityView Connect)to determine if your issue is addressed before you submit it to our customer support
staff.
• Complete information: As with any troubleshooting process, accurate and timely resolution depends on
information. When you request support, please fill in all relevant fields in the request form, provide a
detailed problem description, and attach any appropriate log files. Unfortunately, when the request
information is incomplete, it will take longer to resolve your issue.
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• Preparation:If you call us for support,be prepared to provide the same level of information as is requested
on the request submission form.You can help reduce the time to resolution by completing the online support
request form and attaching files as directed. Then, simply provide us with the request number when you
call. We ask that you have immediate access to the computer(s)on which HARRIS products are running.
How to Access Support
HARRIS offers several methods of accessing support described below. Please note that for Priority 1 (see Table 1)
issues, customers are encouraged to submit their incident online and then follow up via CityView's toll-free phone
number 866-988-8324:
• Web Support(preferred method)
Our CityView Connect Feedback portal, (https://cityviewsupport.harriscomputer.com/connect ) and
CityView Connect Help portal (https://cityviewhelp.iharriscomputer.com/cityviewcros ), provide
resources for customer self-service,and is comprised ofan online searchable knowledgebase,downloadable
updates, and a web-enabled CRM that allows users to log new support incidents and check the status of
previously submitted incidents on a 24 x 7 basis.
• Telephone Support
Telephone technical support is available between the hours of 8:00 a.m.and 8:30 p.m. Eastern Time on
regular business days.Customers can contact us toll-free at 866-988-8324. HARRIS Technical Support
will respond to telephone inquiries using the Service Level Agreement provided in Table 1 below.
Extended telephone support hours for Priority 1 issues will be provided from 7:00AM to 9:00AM daily
(Eastern Time,including Daylight Savings Time),Monday through Friday,excluding US public holidays
via a separate telephone number 250-886-1278.
Email Support
Customers may request assistance from HARRIS Technical support via email at
Cityviewsupport@harriscomputer.com . All email incident reports are logged into the HARRIS support
CRM database and are addressed based upon the priority of the issues. The response time guidelines for
support are provided in Table I below.
Feature Requests
If you come across an idea that you think might make a nice enhancement to CityView, your input is always
welcome. Please submit your suggestions through regular support channels. Unless additional information is
needed, you will not receive a personal response. Any suggestions for enhancements to CityView that you submit
will become the property of HARRIS. HARRIS may use this information for any HARRIS business purposes,
without restriction,including for product support and development.HARRIS will not use information in a form that
personally identifies you.
Limitations
The following are not covered by HARRIS's Standard Support Agreement,but may be available as separate services
on a time and materials basis:
a) Services required due to misuse of HARRIS maintained software;
b) Services required due to software corrections,customizations,or modifications not developed by HARRIS;
c) Services required by the Customer to be performed by HARRIS outside of HARRIS's regular business
hours;
d) Services required to resolve or work-around problems that cannot be reproduced in HARRIS's support
environment or customer's test environment;
e) Services which relate to tasks other than maintenance of the Customer's existing implementation and
configuration of CityView, including but not limited to, enhancing or adapting CityView for specific
operating environments;
f) Services requested by the Customer to implement software updates provided by HARRIS.
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Table 1. Service Level Agreement
Priority Definition Initial Commitment(CityView Examples Target
Response and Customer) Resolution
Time* Time
1 Operation/Service 1 Hour CityView and customer will • Users cannot ASAP
down or critically commit necessary resources login
(High) impacted. Business to fix problem, obtain a • Business process
process impacted. workaround/action plan. The
No known vendor will work on Priority halted
workaround. 1 issues around the clock 24 • Cannot process
x 7 until operations have payments
been restored,provided that (excludes 3rd
the necessary and appropriate party payment
Collier County resources are
processers
likewise available.
support issues)
2 Operation affected, 4 Hours CityView and customer will • Cannot print 15
but not down. commit resources during Business
(Medium) Business process is normal business hours to ' Application Days
not affected. resolve issue or obtain a response is
Workaround may be workaround/action plan. exceptionally
available. slow
3 Moderate to 24 Hours CityView and customer will • Non critical 30
negligible impact. commit necessary resources feature not Business
(Normal) No impact to during normal business hours working Days
business to restore operation to . Feature works
satisfactory levels.
but requires user
intervention
4 Request for 48 Hours Request-dependent • Help file 45
information, clarification Business
(Info.) documentation Days
issues
5 Enhancement 48 Hours Request-dependent • Not in current Request-
product design dependent
• New feature
* Response time targets are during business hours only with exception of priority 1 items from 7AM-9AM
* Target Resolution Time: Defined as non-software related solution or workaround.
Obtaining More Information
Information about our support programs may be obtained by contacting the CityView Support team at 1.800.665.5647,
or via email at cityviewsupport@harriscomputer.com.
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EXHIBIT "C" 1 6 A
LICENSE APPENDIX
CUSTOMERhas received the following licenses as of March 22, 2025
Licenses Incremental Purchase Cost
225 CityView Application Client $2,200
0 CityView Application Client—Read Only $5,500 for first 5 (min. of 5),
$1,000 for each additional
50 CityView Mobile Client—Permits&Inspections $1,000
6 CityView Mobile Client—Planning $1,000
30 CityView Mobile Client—Code Enforcement $1,000
1 CityView Server N/A
1 CityView GIS Extension using ArcGIS Server N/A
1 CityView GIS Advanced Extensions NA
1 CityView Application Builder/Configuration Console N/A
1 CityView Classic Web Services/Integration Server N/A
1 CityView MS Exchange N/A
1 CityView Dashboard for Desktop N/A
1 CityView Electronic Plans Review N/A
1 CityView Word Add-in N/A
1 CityView Portal $12,100 for each additional
process on Portal
PreBuilt Solutions:
1 CityView Property Information N/A
1 CityView Permits&Inspections(including ROW) N/A
1 CityView Code Enforcement N/A
1 CityView Planning N/A
1 CityView Licensing N/A
1 CityView Cashiering N/A
RIGHT TO CANCEL. Customer reserves the right to cancel support for partial licenses with a reduction in
maintenance and support payments.
HARRIS will reduce the annual maintenance cost by one-quarter of one percent (0.25%) of the currently in
effect Annual Maintenance Charge for each license returned.Notification of cancellation must be made at least
ninety(90)days prior to the annual renewal anniversary date. The effect of the reduction will be realized in the
calculation of the next Annual Maintenance Charge. This applies only to the CityView Application—Desktop
licenses.
NO LONGER SUPPORTED CLAUSE. If HARRIS no longer supports the functionality that the Customer
originally licensed,Maintenance and Support will be reduced by mutually agreed upon negotiated amount while
continuing to provide technical support for the product.
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16A1 1
AFFIDAVIT REGARDING LABOR AND SERVICES
AND CONTRACTING WITH ENTITIES OF FOREIGN COUNTRIES OF CONCERN PROHIBITED
Effective July 1, 2024,pursuant to § 787.06(13), Florida Statutes, when a contract is executed, renewed, or extended between a
nongovernmental entity and a governmental entity, the nongovernmental entity must provide the governmental entity with an
affidavit signed by an officer or a representative of the nongovernmental entity under penalty of perjury attesting that the
nongovernmental entity does not use coercion for labor or services.
Effective January 1,2024,a governmental entity may not accept a bid on,a proposal for,or a reply to,or enter into,a contract with
an entity which would grant the entity access to an individual's personal identifying information unless the entity provides the
government with an affidavit signed by an officer or representative under penalty of perjury attesting that the entity does not meet
any of the following criteria: (a)the entity is owned by the government of a foreign country of concern;(b)the government of a
foreign country of concern has a controlling interest in the entity;or(c)the entity is organized under the laws of or has its principal
place of business in a foreign country of concern.
Effective July 1,2025,when an entity extends or renews a contract with a governmental entity which would grant the entity access
to an individual's personal identifying information,the entity must provide the governmental entity with an affidavit signed by an
officer or representative of the entity under penalty of perjury attesting that the entity does not meet any of the criteria in paragraphs
(2)(a)-(c),§287.138,Florida Statutes.
Nongovernmental Entity's Name: JV. 1a/}RIZtS cam ptyrce.R. Cog:Pc: RATSa4.,*
Address: . 1 AA/Th2 $ D VSl/4� SuTfr., Lino,cNf4i 4.Q,Cam; CAA✓ADA Kft6 et.L(
Phone Number: ((13) t`
Authorized Representative's Name: -T-c.rD G t
Authorized Representative's Title: GFn
Email Address: /i Ciftc./Astet� I�c�r;i Cody t>4..e0.. CoM
I, 1D3,D cH.4k1 S 1 ' (Name of Authorized Representative), as authorized representative attest under
penalty of perjury that N.it APJ7 S Coftfrug _ Ct&Plgatft,✓(Name of Nongovernmental Entity)does not: (1) use
coercion for labor or services as defined in§ 787.06,Florida Statutes, and(2)the nongovernmental entity is not(a)owned by
a government of a foreign country of concern,(b)that a foreign country of concern does not have a controlling interest in the
entity, and (c)that the entity is not organized under the laws of or has its principal place of business in a foreign country of
concern,all as prohibited under§287.138,Florida Statutes.
Under penalty of perjury,I declare that I have read the foregoing Affidavit and that the facts stated in it are true.
r t 1, 2z2
(Signature of authorized representative) Date
STATE OF aaidA
PitgiCai OF bn ((12/
Swgj-n to(or affi nod)and subscribed before me,by me vs of physical presence or 0 online notarization this
day of�µjl ,20 Z% ,by kl►b VJ oigg' SOt (Name of Affiant),who produced his Florida Driver's License as
identification. 1
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Personally Known ELOR Produced Identification 0
Type of Identification Produced:
CONTRACT RENEWAL OR EXTENSION REQUEST FORM Version:2025.1