Agenda 02/11/2025 Item #16D 1 (Award RFP Contract #24-8263 the Affordable Housing Marketing and Outreach Campaign to Quest Corporation of America, Inc.)2/11/2025
Item # 16.D.1
ID# 2025-2
Executive Summary
Recommendation to award Request for Proposal No. 24-8263, “Affordable Housing Marketing and Outreach Campaign”
to Quest Corporation of America, Inc., and authorize the Chairman to sign the attached agreement in the amount of
$80,000. (Misc Grants Fund (1077), Affordable Housing Plan Project 50137).
OBJECTIVE: To further the County’s strategic plan by encouraging active community engagement and participation to
educate and inform the public on housing and housing affordability issues in Collier County.
CONSIDERATIONS: In 2017, the Urban Land Institute (“ULI”) performed a panel review of the housing situation in
Collier County. Based on several recommendations from the ULI, the County developed a Community Housing Plan,
which the Board approved at its October 25, 2017, meeting (Agenda Item 11.A). One of the ULI’s recommendations
was to develop an Affordable Housing Marketing Outreach Campaign.
On April 24, 2018 (Agenda Item #11.A), the Board approved the implementation of several Community Housing Plan
initiatives, including the allocation of $80,000 in funding to develop an Affordable Housing Marketing Outreach
Campaign to educate the public on the issues of housing affordability in the County. The proposed campaign will focus
on informing the public on housing topics in a cohesive message across various formats via a strategic marketing
campaign.
On May 29, 2024, the Procurement Services Division released notices for Request for Proposal No. 24-8263,
“Affordable Housing Marketing and Outreach Campaign.” The County received four proposals by the July 12, 2024,
submission deadline. Staff reviewed the proposals received, and all proposers were found to be responsive and
responsible.
On September 9, 2024, a selection committee met to consider and rank the proposals. The evaluation criteria included
the proposers’ qualifications and required them to provide at least five references from clients of a similar size for which
the firm provided services similar in scope and complexity within the last five years. Following the September 9th
meeting, Procurement staff noticed some disparities in the selection committee’s evaluation and scoring that
necessitated additional clarification and further deliberation by the committee. The selection committee reconvened on
October 23, 2024, and after a further review of the proposals and deliberation, the committee rescored and ranked the
proposals
Proposers Final Ranking
Quest Corporation of America, Inc. 1
Priority Marketing of Southwest Florida, Inc. 2
Symbol Consulting LLC 3
Rocket Mass Networks Corp 4
Staff is recommending the Board award this solicitation to Quest Corporation of America, Inc. (“Quest”), the incumbent
vendor, and approve attached Agreement No. 24-8263. Agreement No. 24-8263 provides for an initial three year term
with two, one-year renewal options. The Agreement includes public service announcements, social media, print and
media campaigns, press releases, and maintenance of the colliercountyhousing.com website to allow for easy access to
housing services and opportunities for citizens and developers. The Agreement will replace existing Agreement No. 19-
7537, which is currently operating under an administrative extension.
Quest is the incumbent vendor, has a good work history, and has been in business in Florida for 39 years.
FISCAL IMPACT: Marketing Outreach funds in the amount of $80,000 are available in Misc Grants Fund (1077),
Affordable Housing Plan Project 50137.
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2/11/2025
Item # 16.D.1
ID# 2025-2
GROWTH MANAGEMENT IMPACT: There is no impact to the Growth Management Plan with this Executive
Summary.
LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for Board
approval. —SRT
RECOMMENDATIONS: To award Request for Proposal No. 24-8263, “Affordable Housing Marketing and Outreach
Campaign” to Quest Corporation of America, Inc., and authorize the Chairman to sign the attached agreement in the
amount of $80,000. (Misc Grants Fund (1077), Affordable Housing Plan Project 50137).
PREPARED BY: Tracey Smith, Grants Coordinator II, Community & Human Services Division
ATTACHMENTS:
1. 24-8263 VendorSigned_Quest Corp
2. 24-8263 Solicitation
3. 24-8263 Quest Corp_Proposal
4. 24-8263 Final Ranking_Reconvene 10-23
5. 24-8263 COI in Compliance
6. 24-8263 NORA_Signed
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COLLIER COUNTY
BOARD OF COUNTY COMMISSIONERS
REQUEST FOR PROPOSAL (RFP)
FOR
AFFORDABLE HOUSING MARKETING AND
OUTREACH CAMPAIGN
SOLICITATION NO.: 24-8263
BARBARA LANCE, PROCUREMENT STRATEGIST
PROCUREMENT SERVICES DIVISION
3295 TAMIAMI TRAIL EAST, BLDG C-2
NAPLES, FLORIDA 34112
TELEPHONE: (239) 252-8998
Barbara.Lance@colliercountyfl.gov (Email)
This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations
to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any
subsequent award, or any other legal remedies available to the Collier County Government.
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2
SOLICITATION PUBLIC NOTICE
REQUEST FOR PROPOSAL (RFP)
NUMBER:
24-8263
PROJECT TITLE: AFFORDABLE HOUSING MARKETING AND OUTREACH CAMPAIGN
PRE-PROPOSAL CONFERENCE: JUNE 7, 20224, at 10:00 AM EDT
LOCATION: PROCUREMENT SERVICES DIVISION, CONFERENCE ROOM A, 3295
TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112
DUE DATE: JUNE 28, 2024, at 3:00 PM EDT
PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION
3295 TAMIAMI TRAIL EAST, BLDG C-2
NAPLES, FL 34112
All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System:
https://procurement.opengov.com/portal/collier-county-fl
INTRODUCTION
As requested by the Community & Human Services Division (hereinafter, the “Division”), the Collier County Board of County
Commissioners Procurement Services Division (hereinafter, “County”) has issued this Request for P roposal (hereinafter, “RFP”)
with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and
specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specificat ions or Scope of Work
stated.
The results of this solicitation may be used by other County departments once awarded according to the Board of County
Commissioners Procurement Ordinance.
Historically, County departments have spent approximately $80,000 and as much as $120,000. The Division currently plans to
spend $80,000; however, this may not be indicative of future buying patterns.
BACKGROUND
The purpose of the Affordable Housing Marketing & Outreach Campaign is to create positive public engagement, educate, and
inform the public on housing and housing affordability issues within Collier County. The Community and Human Services
Division staff would be the trusted and definitive resource on housing affordability information within the community. The
objective is to develop and present a cohesive message across various formats necessary to develop a strategic Marketing &
Outreach Campaign.
TERM OF CONTRACT
The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2), one (1) year renewal options.
Prices shall remain firm for the initial term of this contract.
Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing
structure.
The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in
this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written n otice
of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term the n in
effect.
All goods are FOB destination and must be suitably packed and prepared to secure the lowest transportation rates and to
comply with all carrier regulations. Risk of loss of any goods sold hereunder shall transfer to the COUNTY at the time and
place of delivery; provided that risk of loss prior to actual receipt of the goods by the COUNTY nonetheless remain with
VENDOR.
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3
DETAILED SCOPE OF WORK
The following outlines the steps and actions needed to properly focus and disseminate the affordable housing message throughout
the County.
The vendor should be able to develop a twelve (12)-month full-service marketing and outreach campaign to include but not limited
to:
1. Maintain Website and Cost of URL:
Maintain and update the current website (https://www.colliercountyhousing.com/) and pay the associated cost to
maintain the URL, website must be capable of multiple languages to include English, Creole and Spanish, separate
from the County’s which focuses solely on housing related issues, topics and services.
1A. It should be interactive to include but not limited to the following information :
a. Those in need of rental housing should have a tab to include:
i. Provide current rental inventory map that highlights units considered affordable
including rental rates that is interactive and regularly updated with new developments.
ii. Contact information for various affordable housing developments.
iii. Affordability/household income calculator.
iv. Links for housing applications.
v. FAQs updated regularly for housing programs.
b. Homebuyers tab should provide:
i. List of developments with affordable incentives and necessary information on each
development and incentive qualification criteria.
ii. Real time calculator for user to determine household income, buying power, and to
illustrate where they fit within the Area Median Income (AMI) strata of the area.
iii. Provide household demographics forms needed for income certification along with the
instructions on how to obtain an income qualification certificate recognized in the local
market.
iv. Website should interface with Neighborly Software for statistical and information
tracking.
c. Information for Developers
d. News/Media and additional resources
e. Fair Housing information and graphics on Fair Housing .
g. Why housing affordability matters: topics on housing affordability and data updated regularly on
Collier County demographics and housing needs.
h. Capability for user to drill down into programs based on specific needs resulting in available
housing program options.
1B. The website will be designed ADA compliant with all necessary adaptations and with consideration to
inhouse editing and updating.
1C. Email information campaign.
1D. Social Media information campaign.
1E. Post notices of grant funding.
1F. Post Federal/State/Local grant program reports and information.
2. Print Campaign:
A print campaign, in both English and Spanish, which could include, but not limited to, a combination of the
following:
2A. Scheduled educational/informative Opinion (OP)/Editorial (ED) pieces in the Naples Daily News.
2B. Additional OP/ED pieces to address controversy as the issues arise.
2C. Regular educational memos on various housing affordability topics.
2D. Produce Feature Articles (human interest stories) which promote affordable housing.
2E. Other print material suggestions are welcomed.
3. Radio/Television/Social Media Campaign:
A radio/television/social media campaign, in both English and Spanish, to include but not limited to:
3A. Prepare and Produce Collier TV spots.
3B. Prepare Public Service Announcements to be shown on local television.
3C. Contribute articles to the Collier County Facebook Page and submit X posts.
3D. Schedule and orchestrate community forums which provide opportunities for positive affordable
housing conversations among all in Collier County residents.
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4. Press Releases:
Prepare press releases as needed and coordinate with the Collier County Public Information office (PIO) as required.
5. Public Service Announcement (PSA) Spots
Produce Broadcasting PSA (Public Service Announcement) Spots.
REQUEST FOR PROPOSAL (RFP) PROCESS
1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for
Development of Shortlist, which will be the basis for short-listing firms.
The Proposers will need to meet the minimum requirements outlined herein in or der for their proposal to be evaluated and
scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked
firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations
to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be
developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the
Board of County Commissioners.
1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process.
1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial
capability, staffing and organizational structure.
1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct
discussions with the Selection Committee to clarify questions and concerns before providing a final rank.
1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying
questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked
Proposer.
1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm,
negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a
contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally
terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to
negotiate any element of the proposals in the best interest of the COUNTY.
RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST:
1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY’S Selection Committee to
score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing
materials. Proposals must address the following criteria:
Evaluation Criteria Maximum Points
1. Cover Letter / Management Summary 10 Points
2. Detailed Marketing/Outreach Plan (as outlined above in the scope of work 1-5) 30 Points
3. Cost of Services to the County 25 Points
4. Experience and Capacity of the Firm 25 Points
5. Specialized Expertise of Team Members 10 Points
TOTAL POSSIBLE POINTS 100 Points
Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work
previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty -four
(24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County’s financial
system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is
invoked by the Procurement Services Division Director or designee . In the event a tie still exists, selection will be
determined based on random selection by the Procurement Services Director before at least three (3) witnesses.
----------------------------------------------------------------------------------------------------------------------------------------------------------
Each criterion and methodology for scoring is further described below.
***Proposals must be assembled, at minimum, in the order of the Evaluation Criteria listed or your
proposal may be deemed non-responsive***
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EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (10 Total Points Available)
Provide a cover letter, signed by an authorized officer of the firm, indicating the underlying philosophy of the firm in
providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact
person(s) concerning proposal. Submission of a signed Proposal is Vendor's certification that the Vendor will accept any
awards as a result of this RFP.
EVALUATION CRITERIA NO. 2: DETAILED MARKETING/OUTREACH PLAN (30 Total Points Available)
In this criteria, include but not limited to:
• Detailed timeline for completion of the project and all associated items/activities as listed in the above scope of
work.
• Describe how the Affordable Housing Marketing and Outreach Campaign will link with other
agencies/organization (i.e. Collier County Housing Authority, Naples Area Board of Realtors (NABOR),
Chamber, business specific organizations, etc.)
• Describe your approach in marketing to audiences in multiple languages and how you plan to reach specific
niche groups such as seniors, disabled veterans, and Not In My Backyard (NIMBY) proponents.
• Include with the Marketing/Outreach Plan or as an attachment, 3-9 samples of work consistent with items
requested within the scope of work.
• Describe how the Affordable Housing Marketing and Outreach Campaign will link with other
agencies/organizations (i.e. Collier County Housing Authority, NABOR, Chamber, business specific
organizations, etc.)
EVALUATION CRITERIA NO.3: COST OF SERVICES TO THE COUNTY (25 Total Points Available)
In this criteria, include but not limited to:
• For Items 1-5, under the “Detailed Scope of Work” section – Provide an hourly rate for each Marketing item
identified in the above scope of work.
Task Item Description Hourly Rate
1 Maintain Website and Cost of URL $
2 Print Campaign $
3 Radio/Television/Social Media Campaign $
4 Press Releases $
5 Public Service Announcement (PSA) Spots $
Initial pricing is for grading purposes and are subject to change during negotiations with the selected vendor.
EVALUATION CRITERIA NO.4: EXPERIENCE AND CAPACITY OF THE FIRM (25 Total Points Available)
In this criteria, include but not limited to:
• Provide information that documents your firm’s and subcontractors’ qualifications to produce the required
deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in
providing the required services.
• Describe the various team members’ successful experience in working with one another on previous projects.
The County requests that the vendor submits no fewer than five (5) and no more than ten (10) completed reference
forms from clients during a period of the last 5 years, with Marketing related activities, preferably in the area of
housing. Of those five (5) references, two (2) must be from governmental entities within the last two (2) years. The
proposer shall possess experience in developing and facilitating community forums. Provide information on the
projects completed by the Proposer that best represent projects of similar size, scope and complexity of this project using
form provided in Form 5. Proposers may include two (2) additional pages for each project to illustrate aspects of the
completed project that provides the information to assess the experience of the Proposer on relevant project work.
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EVALUATION CRITERIA NO. 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS (10 Total Points
Available)
In this criteria, include but not limited to:
• Description of the proposed contract team and the role to be played by each member of the team.
• Attach brief resumes of all proposed project team members who will be involved in the management of the
total package of services, as well as the delivery of specific services.
• Attach resumes of any sub-vendors and attach letters of intent from stated sub-vendors must be included with
proposal submission.
VENDOR CHECKLIST
***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)***
Page 2019 of 3773
County of Collier, FL
Procurement
-, -
3299 Tamiami Trail, East Naples, FL 34112
[QUEST CORPORATION OF AMERICA] RESPONSE DOCUMENT REPORT
GEN No. 24-8263
Affordable Housing Marketing and Outreach Campaign
RESPONSE DEADLINE: July 12, 2024 at 3:00 pm
Report Generated: Friday, July 12, 2024
Quest Corporation of America Response
CONTACT INFORMATION
Company:
Quest Corporation of America
Email:
vendors@qcausa.com
Contact:
Cynthia Palmer
Address:
17220 Camelot Court
Land O Lakes, FL 34638
Phone:
(941) 932-7880
Website:
qcausa.com
Submission Date:
Jul 11, 2024 8:13 PM
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[QUEST CORPORATION OF AMERICA] RESPONSE DOCUMENT REPORT
GEN No. 24-8263
Affordable Housing Marketing and Outreach Campaign
[QUEST CORPORATION OF AMERICA] RESPONSE DOCUMENT REPORT
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Page 2
ADDENDA CONFIRMATION
Addendum #1
Confirmed Jul 11, 2024 8:08 PM by Diane Hackney
QUESTIONNAIRE
1. I certify that I have read, understood and agree to the terms in this solicitation, and that I am authorized to submit this r esponse
on behalf of my company.*
Confirmed
2. Request for Proposals (RFP) Instructions Form *
Request for Proposals (RFP) Instructions have been acknowledged and accepted.
Confirmed
3. Collier County Purchase Order Terms and Conditions*
Collier County Purchase Order Terms and Conditions have been acknowledged and accepted.
Confirmed
4. Insurance Requirements*
Vendor Acknowledges Insurance Requirement and is prepared to produce the required insurance certificate(s) within five (5) days of
the County's issuance of a Notice of Recommended Award.
Confirmed
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[QUEST CORPORATION OF AMERICA] RESPONSE DOCUMENT REPORT
GEN No. 24-8263
Affordable Housing Marketing and Outreach Campaign
[QUEST CORPORATION OF AMERICA] RESPONSE DOCUMENT REPORT
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Page 3
5. Collier County Required Forms
PROPOSAL SUBMITTAL*
Please submit a proposal per Evaluation Criteria outlined in Solicitation.
24-8263_Collier_Co_Affordable_Housing_Marketing&Outreach_QUEST_Submittal_071224.pdf
VENDOR DECLARATION STATEMENT (FORM 1)*
24-8263_Form_1_Quest.pdf
CONFLICT OF INTEREST CERTIFICATION AFFIDAVIT (FORM 2)*
24-8263_Form_2_Quest.pdf
IMMIGRATION LAW AFFIDAVIT CERTIFICATION (FORM 3)*
24-8263_Form_3_Quest.pdf
REFERENCE QUESTIONNAIRE (FORM 4)*
Vendor submits no fewer than five (5) and no more than ten (10) completed reference forms from clients during a period of the last 5 years, with Marketing
related activities, preferably in the area of housing. Of those five (5) references, two (2) must be from governmental entities within the last two (2) years. The
proposer shall possess experience in developing and facilitating community forums.
24-8263_Reference_Form_Collier_Co_Mkt_Outreach-QUEST-FDOT_Final.pdf
24-8263_Reference_Form_Collier_Co_Mkt_Outreach-QUEST-MCAT_Final.pdf
24-8263_Reference_Form_Collier_Co_Mkt_Outreach-QUEST-BRAA_Final.pdf
24-8263_Reference_Form_Collier_Co_Mkt_Outreach-QUEST-FDVA-Final.pdf
24-8263_Reference_Form_Collier_Co_Mkt_Outreach-QUEST-GWTA_Final.pdf
24-8263_Reference_Form_Collier_Co_Mkt_Outreach-QUEST-PascoCo_Final.pdf
GRANT FORMS (FORM 5)*
24-8263_Collier_County_Grants_Forms_-Signed_Quest.pdf
E-VERIFY - MEMORANDUM OF UNDERSTANDING*
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[QUEST CORPORATION OF AMERICA] RESPONSE DOCUMENT REPORT
GEN No. 24-8263
Affordable Housing Marketing and Outreach Campaign
[QUEST CORPORATION OF AMERICA] RESPONSE DOCUMENT REPORT
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Page 4
E-Verify_Memorandum_Quest.pdf
W-9 FORM*
W9_Form_Quest_05_16_24.pdf
PROOF OF STATUS FROM DIVISION OF CORPORATIONS - FLORIDA DEPARTMENT OF STATE (SUNBIZ)*
http://dos.myflorida.com/sunbiz/ should be attached with your submittal.
Quest_2023_SOS_Certificate_SunBiz.pdf
SIGNED ADDENDA
24-8263_Addendum_1_Collier_Co_Mkt_Outreach_QUEST.pdf
MISCELLANEOUS DOCUMENTS
24-8263_Checklist__Quest.pdf
Quest_Certificates_DBE&WBE.pdf
Page 2023 of 3773
Cynthia.Palmer@QCAusa.com
941.932.7880
Cynthia Palmer, Chief Operating
and Financial Ocer
17220 Camelot Court
Land O’ Lakes, FL 34638
QCAusa.com
SOLICITATION NO.: 248263
JUNE 28, 2024 3:00 PM
AFFORDABLE HOUSING
MARKETING AND
OUTREACH CAMPAIGN
Barbara Lance, Procurement Strategist
Procurement Services Division
3295 Tamiami Trail East, Bldg C-2
Naples, Florida 34112
Telephone: 239.252.8998
Barbara.Lance@colliercountyfl.gov
Page 2024 of 3773
CONTENTSTAB 1:
Cover Letter/Management Summary 02
TAB 2:
Detailed Marketing/Outreach Plan 05
TAB 3:
Cost of Services to the County 20
TAB 4:
Experience and Capacity of the Firm 22
TAB 5:
Specialized Expertise of the Team Members 33
TAB 6:
Collier County Affordable Housing Documents/
Forms/Quest DBE/WMBE and State Certificates 53
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign Page 2025 of 3773
TAB 1:
Cover Letter/
Management Summary
Page 2026 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 2
June 28, 2024
Cynthia Palmer
Quest Corporation of America, Inc.
17220 Camelot Court, Land O’Lakes, FL 34638
Email: Cynthia.Palmer@QCAusa.com
Phone: 941.932.7880
Ms. Barbara Lance, Procurement Strategist
Collier County Government
Procurement Services Division
3295 Tamiami Trail East, Bldg. C-2
Naples, FL 34112
Re: Request for Proposal – Collier County Affordable Housing Marketing and Outreach Campaign
Dear Ms. Lance and Evaluation Committee,
Quest Corporation of America, Inc. (Quest) is pleased to submit this proposal to Collier County in response to
its Request for Proposal for the Affordable Housing Marketing and Outreach Campaign (Solicitation No. 24-
8263). Headquartered in Land O’ Lakes, Florida with an experienced project team that lives and works in the
Collier County area, Quest is a full-service creative and communications firm providing marketing, branding,
media relations and placement, website development and maintenance, social media, multimedia services
including video/audio/photography/drone, public relations and partnerships development, and graphic design
to public sector agencies throughout Florida and nationally.
We are proud of the work we are doing for the Collier County Community and Human Services Division
which Quest has served since 2019. Quest also supports Collier County’s Growth Management Community
Development division. In collaboration with County associates, Quest provides website content development
and maintenance, and has designed and implemented communications and outreach campaigns including
education and awareness during the COVID pandemic and post-Hurricane Ian to help the Affordable Housing
community understand eligibility for services and how to access those services.
Purpose
We understand Collier County’s Community and Human Services Division is a vast operation that addresses
housing affordability and social services, and that the housing operation of the division seeks to support the
county’s Housing Element of the Growth Management Plan. With the goal to create an adequate supply of
decent, safe, and attainable housing for all residents of Collier County, it’s imperative to leverage grants that
help provide families and individuals with a variety of housing options while also offering special incentives to
developers.
Quest is well positioned in location, experience, and finances to create and implement this Affordable
Housing Marketing and Outreach Campaign to ensure positive public engagement, to educate, and to inform
the public on housing and housing affordability issues within Collier County. Quest will help the Community
and Human Services Division staff build on its foundation as the trusted and definitive resource on housing
affordability information within the community. We understand the objective is to develop and present a
cohesive message across various formats necessary to develop a strategic Marketing and Outreach Campaign.
Deeply rooted personally and professionally in this cause-driven mission, our highly qualified team is well-suited
to continue helping you maintain your website and associated cost for the URL, develop and implement a
Page 2027 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 3
print campaign, produce, and distribute/post a broadcast and social media campaign, produce public service
announcements, and craft press releases. Our marketing and public relations expertise will help raise awareness
of your programs and initiatives while educating the community - and your stakeholder partners – about
accessing and leveraging block grants, investment partnerships, and emergency solutions grants.
Quest and Your Project Team
Entering its 29th year in business, Quest is a certified Disadvantaged Business Enterprise (DBE) and Woman-
owned Enterprise (WMBE) firm in Florida. Quest and its associates are committed to serving government,
state, municipal, and community advocacy organizations. The proposed project manager, and your primary
contact, Jill Cappadoro brings more than 25 years of strategic marketing and communications experience for
the private sector, foundations, and government agencies. She collaborates closely with Quest’s diverse and
bilingual team of professionals that deftly communicate and create content in English and Spanish, helping
clients connect with diverse audiences and demographics. Currently, Ms. Cappadoro supports as Public
Engagement Specialist in various projects throughout Collier, Lee, and Charlotte counties. She is supported
by Sara Shepherd, who brings 16 years of experience and serves the Affordable Housing team; she specializes
in crafting media and community outreach campaigns and strategies to launch or enhance the promotion of
programs, services, and special events.
Quest has years of experience successfully communicating and marketing community issues to interested
and impacted stakeholders. This includes our work with the Orlando Housing Authority, Gainesville Housing
Authority, Pinellas County Housing Authority and Tampa Housing Authority. Quest’s efforts with these
partnerships includes coordinating public outreach and community events including new housing ribbon-
cutting and educational videos, facilitating media relations, crisis communications, crafting and designing
positive messaging and collateral, content design, and administering web support for various programs and
initiatives, among other tasks. We also serve the Florida Department of Veterans’ Affairs (FDVA) by providing
ongoing media outreach and branding awareness, social media, website content and maintenance, and
online and print collateral design and production. Our work in Collier County includes community and
stakeholder engagement for the Vanderbilt Drive transportation project website, the Public Utilities Renewal
(CollierPUR) project, and Big Cypress Stormwater Improvements.
Our Commitment to You
We believe in working with complete transparency and commit to providing you with high-quality, low-cost
marketing strategies and options that generate the maximum return on investment for Collier County. Our
communications team is prepared to provide you with a comprehensive marketing and outreach campaign,
which includes website maintenance and hosting, print campaign, radio/television/social media campaign,
press releases, community outreach events, and impactful broadcast PSAs.
We will work cooperatively with your staff and stakeholders to facilitate and initiate dialogue between
the government and community with the goal to increase support, understanding, and utilization of the
affordable housing program. We understand the delicate nature of this topic and believe that with the proper
messaging and action items, support and positive perception of affordable housing can be achieved. Quest
commits to building upon the foundation in place.
Thank you for your consideration of our proposal. Quest stands ready to partner with you to reach Collier
County’s most vulnerable populations.
Sincerely,
Cynthia Palmer
Chief Operating and Financial Officer
Quest Corporation of America, Inc.
Page 2028 of 3773
TAB 2:
Detailed Marketing/
Outreach Plan
Page 2029 of 3773
Detailed Marketing/Outreach Plan
Demonstrated Understanding
Quest understands and greatly respects the mission of the Collier County Community & Human Services
Division to serve the County’s low- and moderate-income residents, in part, by assisting with affordable
home opportunities for all who qualify. We also recognize the unique nature associated with marketing a
community issue like affordable housing. Though much of Collier County is affluent, statistics show that more
than 10% of residents are living in poverty and struggle to meet basic needs.
The goal of this marketing plan is to educate the public about affordable housing and shift the perception
into a positive light. Whether it be a senior citizen, veteran, or middle-class family on a fixed income, providing
and maintaining safe, decent housing is an important piece of the puzzle to sustaining diverse, thriving
communities.
Marketing Plan/Campaign Development
For the Collier County Community & Human Services Division, and
other municipal clients, Quest has developed communication
strategies and executed tactics for campaigns targeting both
internal and external stakeholders. We start the process by
listening to our client’s needs and goals to ensure we hit the
desired mark the first time.
Creating a marketing and outreach plan is
leveraged by our extensive experience
conducting qualitative and quantitative
market research (i.e., surveys, focus groups,
data collection, interviews) to gauge public
perceptions and inform project decisions
and plans. We will sit down and discuss a
path forward with your team to establish the
methodology, create the tools, and conduct the
research and outreach. We will use our research
findings to build a marketing plan. This road map of
action will include the strategies, objectives, tactics, a timeline,
and key performance indicators to establish to measure results.
The plans we develop for each campaign and project serve as a
platform from which all communications originate. Each will be
carefully targeted to reach your goals and include various options for
paid, earned, shared, and owned media and marketing opportunities.
Campaign deliverables and activities for this project may include, but are not limited to:
Advertising Campaign
Development
Annual Community/
Progress Reports
Brochures
Comment Cards (Monthly
Tracking/Reporting)
Community Sponsorships
Creative Development
Crisis Communication Strategy
Event Planning and
Implementation
Media Development/PSAs
Outdoor Advertising
Photography
Press Conferences/Releases
Print Campaigns
Social Media/Digital
Presence and Monitoring
Quarterly Progress Reports
Radio Advertising
Research
Videography/PSA Production
Website Design/Content
Maintenance
Website Domain Logistics
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 5
Paid Media
Media that you pay
to have delivered to
specific audiences,
i.e., sponsored posts
Earned Media
Non-paid publicity,
word of mouth,
i.e., landing a news
interview
BRANDBUILDING
Shared Media
Social media and
some user generated
content, i.e., content
posted on Instagram
Owned Media
Content that you
create yourself, i.e.,
blogs published to
your website
Page 2030 of 3773
Crucial to the campaign implementation is tracking. Quest uses several management tools, such as
Gantt charts, Hootsuite, PR Newswire, Monday.com, and Google Analytics. Monday.com allows real-time web-
based tracking of schedules, budget adherence, and deliverables from request to development to reviews
and approval.
In alignment and collaboration with the Affordable Housing team, Quest will develop key intended outcomes
(KIO) and key performance indicators (KPI) that relate to the goals and objectives and will gauge the success
of the campaign.
Detailed Timeline and Associated Activities
Maintain Website and Cost of URL
Quest will maintain and update the current website - https://www.colliercountyhousing.com/ - and pay the
associated cost to maintain the URL. The site will be accessible in multiple languages including English,
Creole, and Spanish to serve as a portal to housing related issues, topics, and services. Site attributes will
include:
• Interactive functionality providing timely, up-to-date, and information for:
o Future and current rental assistance clients
o Homebuyers
o Developers
o News/Media, logos, and additional resources
o Fair Housing
o Fact Sheet and Frequently Asked Questions addressing housing affordability and available housing
program options
• ADA compliance with all necessary adaptations and consideration for in house editing.
• Feature applications to provide an email information campaign, social media campaign, grant funding
notices, and Federal/State/Local grant program reports and information.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 6Page 2031 of 3773
Print Campaign
Quest will develop a print campaign in both English and Spanish to include a combination of the following:
• Engagement with the Naples Daily News, and potentially other community and industry-related
publications, to schedule educational and informative Guest Opinion/Editorial (Op/Ed) features.
• Pitch timely stories to local newspapers, including a series on the affordable housing crisis in Collier
County and efforts to overcome the stigma. Human Interest features could include:
o “Faces of Affordable Housing” conveying people in need of affordable housing: a teacher who cannot
make ends meet, a veteran on a fixed income, and a child whose family is constantly moving to a
new apartment requiring him to change schools frequently.
o Themed campaign elements created around these authentic, Collier County stories.
o Photo series: Work with a local photographer to capture photos and compelling stories of those who
have benefitted from affordable housing. Print out photos and captions and display in select areas of
county government buildings or other community spaces.
• Write letters to the editor at select publications on relevant affordable housing topics and to address
sensitive issues, as needed.
• Create targeted advertisements on billboards, Collier Area Transit routes, and bus stops; provide flyers
at faith-based locations, local universities and colleges, and partner agencies (also distribute materials
electronically).
Radio/Television/Social Media Campaign
Quest will storyboard and produce a broadcast radio, television, and social media campaign targeting
English and Spanish-speaking communities, which will include but not limited to:
• Preparing and producing Collier TV spots.
• Producing Public Service Announcements to be shown on local television.
• Contributing pre-written and approved articles and videos for feature on the Collier County Facebook
page, Instagram, X, and YouTube.
• Scheduling and orchestrating community forums which provide opportunities for positive affordable
housing conversations among Collier County residents.
Press Releases
Quest will prepare press releases as needed and coordinate with the Collier County Communications,
Government & Public Affairs Division as required.
• Attend County meetings to stay abreast of upcoming activities and timing of new and refresh
programs.
• Meet regularly with the Community & Human Services Division and collaborate with other County
divisions to identify topics and issues of relevance.
Public Service Announcement (PSA) Spots
Quest will storyboard Public Service Announcements along with creation of the script, video, photography,
and production with in-house voice over talent in English and Spanish.
• :15-:30 ads on targeted television stations (focus should be on high-level messaging).
• Campaign theme will be consistent and complementary to the print, radio, editorial, and website
collaterals developed.
• Pitch timely stories to broadcast news outlets, including a series on the affordable housing crisis in
Collier County and efforts to overcome the stigma.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 7Page 2032 of 3773
Campaign Work Plan and Schedule
Quest will develop a 12-month full-service marketing and outreach campaign in a series of phases. This
work plan and schedule provides our recommendation, and we look forward to incorporating the Division’s
feedback. It should be noted this plan is fluid, based on campaign needs.
Create/
Update/
Refresh
Website
Tabs and
Content
Develop
Style
Guidelines
and Key
Messages
Develop
Stakeholder
Database
Creative
Development
of Campaign
Elements
Communications
Audit and
Strategic Planning
Kickoff
Meeting
Months 1 Through 3
Quest is currently working with this Division and has a clear understanding of processes, protocols, and the
County’s style guidelines, making the launch of this campaign seamless. We are prepared to initiate the
phases immediately upon notice to proceed. We will conduct a kickoff meeting with key staff members of
the Division and Quest to introduce roles, confirm communication protocols and processes, and discuss
critical path items.
This will streamline our understanding of the Division’s current marketing, public relations, and advertising
efforts and inform strategic planning. Quest will then work cooperatively with the Division’s staff to develop
the marketing plan for the first year. This will include a media and social media campaign and a print and
broadcast outreach plan.
Quest will develop style guidelines and key messages as it relates to affordable housing in Collier County,
which can be used as general talking points for the media, to interested stakeholders, and in casual
conversations.
Cohesive messaging allows the Division to speak about affordable housing in a consistent “voice” to help
the community better understand this important topic. Additionally, we will also begin development of
a stakeholder and media database. During this period and throughout the life of the contract, the Collier
County-based team from Quest will maintain the database and create updates, as needed.
Identify Community
Outreach Activities
Identify
Social Media
Partners and
Influencerss
Craft
Storyboard,
Script, Video
Shot list
Design New
and Updates to
Campaign
Graphics
Update and
Develop New
Marketing
Materials
Months 4 Through 6
Marketing a community issue like affordable housing requires strategic messaging. Ultimately, positive
public perception is a powerful tool we can use to our advantage.
To help shift the affordable housing perception into a more favorable light, Quest will work with the
Division’s staff to update and develop fresh marketing materials. Our Creative Services team can be called
upon to design newsletters, ads, flyers, brochures, postcards, rack signs, signage, bus wraps, and graphic
templates for internal and external communications.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 8Page 2033 of 3773
During this time, we will officially activate the Division’s social media campaigns on the newly developed
platforms on Facebook, Instagram, X, LinkedIn, and YouTube. Content, which will include videos, photos,
news articles, graphics, and more, will be both fluid and planned for each month through the end of the
contract.
Finally, we will also connect with potential partner agencies/influencers and other groups to identify relevant
community outreach activities that would be beneficial for the Division to participate in. Additionally, we
will equip stakeholders and partner agencies/organizations with the proper messaging as well as share the
Division’s relevant content with them to be promote on their own platforms.
The combination of new marketing materials, a logo, website, social media channels, talking points,
and strategic partnerships will support our efforts to blanket the market with positive messaging about
affordable housing.
Develop and
begin exeduction
of print/broadcast
campaign
Develop PSAs
and Continue
Updates to
Website
Develop Plan
for Faces of
Affordable
Housing
Photo Series
Continue Social
Media, Digital,
and Media
Efforts
Begin
Community
Outreach
Activities
Months 7 Through 9
Our associates are veterans at coordinating and promoting outreach efforts at community events. We will
provide visibility for the Division at established community events, staff booths with interactive activities, and
provide agency collaterals and other key messaging.
Quest will work with the Division’s team to establish a print and broadcast ad campaign, which will be seen
and heard on various platforms throughout the community, including billboards and along popular bus
routes; on radio, television, podcasts, and Pandora; and via grassroots outreach at faith-based bulletins, in
HOA bulletins, and in partner agencies’ communications, among others. Quest’s experienced creative team
will ensure ad products we produce are creative, dynamic, and effective.
We will also begin developing and executing a plan for the Faces of Affordable Housing photo series,
identifying target representatives of the affordable housing community, and beginning communication with
them. Efforts will continue for all social media channels and with story pitches/placements at media outlets.
During the final quarter of the first year, community outreach activity efforts will continue. Quest will work
with the Division staff to identify opportunities for pop-up booths and customer interaction at festivals, job
fairs, community events, etc.
Continue Social
Media, Digital,
and Media Efforts
Execute
"Faces" Photo
Series Evaluation
Continue Print
and Broadcast
Outreach
Campaign
Continue
Execution of
Community
Outreach
Activities
Months 10 Through 12
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 9Page 2034 of 3773
We will also print and begin distribution of the commemorative bound print piece and execute the set up
and display of the Faces of Affordable Housing photo series. Efforts will continue for all social media channels
and with story pitches/placements at media outlets.
Quest will work the Division to determine the effectiveness of the year-long marketing efforts to evaluate
success, based on the Division’s mission to:
• Create positive public engagement and provide education and information to the public on housing
and housing affordability issues within Collier County; and
• Develop and present and cohesive message across various formats via the marketing and outreach
campaign.
Evaluation of success will be determined based on specific goals set at the beginning of the campaign
by Quest and the Division staff. Quest will then use the information gathered over the first year to build a
comprehensive marketing plan should there be a second-year extension to this contract.
Understanding Affordable Housing Programs
Quest understands the demands and needs of affordable housing programs, public housing
authorities, economic development departments, and other community advocacy organizations. We are
ready to serve with cost-effective solutions to many issues and objectives. Since Quest’s inception, our
focus has been in supporting, developing, coordinating, and implementing strategic communications and
marketing programs for our state, county, and public sector clients – whatever the challenge. In fact, many
members of our proposed project team have worked in collaboration with Orlando Housing, Tampa Housing,
Pinellas County, and Palm Beach Housing Authorities.
Our proposed project management team is
currently serving Collier County’s Community and
Human Services Division – Housing Operations
with marketing affordable housing initiatives,
COVID relief and American Rescue Plan Act of
2021 (ARPA) housing-related programs, Florida
Housing Finance Corporation-funded disaster
insurance deductible program, SHIP-funded roof
replacement program, and launched and maintain
their new website.
In addition to serving on these specific cause-driven
advocacy programs, many of the proposed project team
members have also served as public information officers at
the county and city government levels. It is this first-hand
knowledge that helps our agency understand the scrutiny
public housing authorities are under, so we commit to
working closely with Collier County staff, Board leadership,
stakeholders, partners, and direct-service recipients, when
appropriate. We will always work with absolute integrity and transparency.
As consultants to your team, we will become an extension of your staff, working cooperatively with all
departments to further your agency’s goals. To execute your vision, we will research and familiarize ourselves
with your specific trends and concerns to understand your stakeholders and what is important to them.
Our role will be to develop and execute a strategic marketing plan that meets your needs, but to also remain
flexible to trends and current events.
We will track stakeholder feedback and elevate the topics deemed most urgent. At times, that means
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 10Page 2035 of 3773
taking the extra step of being tenacious in reporting that feedback. We understand that accurate and timely
communication with residents and constituents is crucial for a municipality. That is why we will include social
media monitoring and surveying in our proposed strategic marketing plan.
Website Development and Management
Quest’s website team is well-versed in website management and able to support many content
management systems. They oversee the functionality of client’s websites and evaluate and manage website
performance and facilitate hosting and server management. Our Website Team has extensive experience
with Windows client/ server networks and a wide range of software applications, as well as working across
various online platforms and content management systems. Quest understands the need for websites to be
functional and user-friendly, with easy site navigation, a streamlined site plan, easy to read text and inviting
graphics. Our team is adept at ensuring website quality, performance, and reliability. Our team has extensive
experience with Dreamweaver, Photoshop, Linux operating systems and database-driven websites, as well as
HTML, CSS, PHP, JavaScript, and Content Management Systems including WordPress and Joomla.
We develop websites following industry standards, guidelines and best practices for web accessibility and
Americans with Disabilities Act (ADA) compliance. We have found through research and industry updates that
if there are issues, it is mostly with files and alternate text for photos. So, it is important that the person creating
a file or photo to be uploaded to a website has the knowledge and tools to ensure ADA compliance is met.
Microsoft is actively integrating this feature into their software updates, ensuring accessibility checks during
PDF conversion. Additionally, recent trends gaining popularity include adding ADA disclaimers/policies and
implementing tools to adjust contrast, often represented by an icon resembling a wheelchair or a person.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 11Page 2036 of 3773
Special Events
Quest has organized, coordinated, and facilitated dozens of high-profile events, including ground breakings,
media and dignitary tours and annual street fests. Festivities have included organizing 5K Fun Runs, golf
tournaments where funds were raised for industry scholarship programs, and state association conferences
and conventions. Community involvement is vital in establishing communication between a service provider
and its stakeholders. Quest will serve as an extension of your staff to partner in scheduling and or giving
presentations, conducting stakeholder and public involvement meetings, staffing open house events and
spearheading community education initiatives.
Your GO-TO Resource
At Quest, we prioritize our employees and customers, driven by passion and commitment to being
your ultimate marketing and communications provider. We excel as an extension of your team, always
ready to serve. In lock-step with Collier County Community & Human Services Division, we will embrace
accountability, transparency, and commit to building long-term relationships.
Simply put, Quest is the trusted industry leader in Florida.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 12Page 2037 of 3773
Linking with Other Agencies/Organizations
Specialized Groups, Agencies, and Organizations
We will reach specific niche groups, such as seniors, the disabled, veterans, and NIMBY proponents by
fostering relationships with relevant local organizations, HOAs, and community groups that can help
share our message through their channels, including social media, newsletters, and more. We will also
work with other agencies and organizations, including the Collier County Housing Authority, NABOR,
Chamber of Commerce, and more to look for opportunities to participate in community events and
speaking engagements to share positive messages on affordable housing. Additionally, we will build upon
the foundation of outreach initiatives Quest has created for the Affordable Housing program: create an
advertising, social media, and media campaign that focuses on changing the perception of affordable
housing by featuring compelling stories about lives changed and how the program benefits the wider
community.
Quest will work as an extension of the Division staff to clarify program objectives for all marketing efforts,
classify existing program successes and challenges, and further home in on target audiences.
NICHE MARKETING APPROACH
Multi-Language Communities
Our all-encompassing marketing efforts will focus on enhancing relationships with the surrounding community,
stakeholders, media, and residents. This includes creating all deliverables, including a new website, flyers, and
other collateral, in Spanish and other languages. Our team has multiple professionals fluent in Spanish who
will assist in grassroots outreach in Hispanic communities as well support partnership efforts among Hispanic
businesses, organizations, and media. Quest will also utilize its resources in the above marketing efforts via
other languages including Haitian/Creole, as needed.
Connecting with Diverse Collier County Communities
Our ADDY-winning creative services division produces visual communications that spur the public to
identify and connect with our client’s key messages and programs. Our veteran graphic designers can create
imaginative and impactful imagery and specialize in data visualization and other illustrative communications.
The Quest creative team designs bold, innovative, and exciting graphics from infographics to animations,
branding, and video production – all while meeting stringent deadlines and challenging budgets.
Our designers are experts in using Adobe Creative Cloud with powerful creative tools for graphic design,
video editing, web development, illustration, and photography. They are also skilled in presentation software
programs such as PowerPoint and Prezi. From single collateral materials to digital presentations and printed
materials, our in-house team continually develops printed and digital materials to support our clients.
Quest produces campaigns with compelling calls to action and state-of-the-art designs for logos, print
advertising, digital banners and ads, social media, billboards, radio, and TV commercials, print collateral,
publication design, signage, promotional items, utility bill inserts, rack cards, printed and e-newsletters and
displays and signage. We have coordinated campaigns that included public service announcements (PSAs),
brand messaging on PBS, Pandora and Spotify, Facebook and Instagram Reels,, gas pump and ATM
screens, movie theaters, and many other traditional methods.
With a cohesive and thoughtful brand communications
framework, our creative team can bring your vision to life
across any medium, channel, and implementation.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 13Page 2038 of 3773
Quest’s strategic writers and designers are well-versed in bringing brands to life with purpose.
We offer the creative and technical expertise
to produce high-impact video and digital
photography from any vantage point – even
from a bird’s-eye view with our commercial-
level drones. Quest’s full-service, the in-
house audiovisual division has produced
a variety of deliverables for clients in the
public and private industries. These include
animated training videos, 3D spaces for
public meetings, company profiles, project
update videos, interviews, commercials and
more.
To ensure focus on targeted messaging and design that will resonate with a target audience, a great
creative brief is an essential starting point for any efficient and productive creative process. Simply put,
great campaigns start with great briefs. Quest believes a creative brief is a crucial document that clarifies
communication strategy, sets an inspirational starting point, and outlines agreed-upon requirements for
evaluation. Our alignment with the Authority is essential from the very beginning. But it does not stop there.
As we build assets and meet milestones, we invite you to provide input through a dashboard on Monday.com.
We operate collaboratively, with open doors and complete transparency.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 14Page 2039 of 3773
Quest’s targeted marketing campaigns include effective calls-to-action, such as clicking
to go to a website, sharing a social media post, and similar, as well as advertisements that
capture cost-per-click. Our Website Specialist can place coding onto ads and websites
to track conversions. Our team is familiar with collecting data and providing analytics
in an easily understood and accessible way. Our staff is deeply experienced with email
marketing and tracking interaction with the public, especially during construction
projects. We develop and maintain call logs and comment matrices for our clients.
Marketing/Outreach Relevant Samples
Collier County’s Housing Operations PSA
Quest produced a public service announcement (PSA) video in partnership with Collier County’s Housing
Operations staff and the Health Department as an educational component of the Coronavirus Aid, Relief and
Economic Security (CARES) Act funds. The
PSA was launched on four local networks
that serve the Southwest Florida area for
three months. The campaign reached more
than 347,338 adults, resulting in more than
1.1M impressions.
Budget: $44,100
Quest’s digital out-of-home (DOOH)
campaign placements for the Collier County
Community and Human Services Division
– Housing Operations included retail, gas
pump and ATM screens, Redbox kiosks,
movie theaters, restaurants and bars, doctor/
professional health offices, connected TV
and more. All ads were published to the community by geolocation (zip codes) throughout Collier County.
• The DOOH campaign garnered 4.8 million impressions from April through November 2022, with a
$20,000 budget increase from year 2021, and 3 million impressions from March through December 2021.
The 2022 budget was $60,000, and the 2021 budget was $40,000.
• The May/June television campaign, where the PSAs aired on the four local major networks, and Spanish
affiliates, garnered 788,302 impressions. The October/November flight added PBS and was more
successful, garnering more than 4.5 million impressions amongst Hurricane Ian impacts, which was an
over delivery of 666,720 impressions! Both budgets were $150,000, including the radio spots highlighted
below.
• The terrestrial radio campaigns garnered in May/June 2022, including Spanish stations, 486,200 total
net reach. The October/November flight added NPR and garnered a net reach of 403,300 persons with
a frequency of 10.6 times, generating 4,224,00 gross impressions! Another over-delivery that exceeded
expectations!
• Print ad: In June 2022, a newspaper ad was published for three half-page ads in the weekend editions at
40,000 circulations. Budget: $3,795
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 15
Click Image for Link
Page 2040 of 3773
When Quest began managing the Florida Department of Veterans’ Affairs (FDVA) social media content,
the Facebook page had less than 13,800 followers, and the LinkedIn page had less than 900 followers. Quest
produced more than 1,000 individual posts each year across the three social media platforms. FDVA’s Facebook
following grew to more than 19,500, or upwards of 41%. LinkedIn grew to more than 5,330 followers, and the
page growth tripled to 492%.
Our team also negotiated, created, and implemented a brand awareness campaign with streaming audio
provider Pandora to reach Florida’s 1.5 million Veterans statewide, connecting them with their earned benefits,
services, and support. The budgeted campaign, $3,000, was for a six-month contract. Outcomes included:
• Contracted impression goal
1,088,235 / impressions met 1,090,205,
which was 100.18% delivered.
• Contracted frequency 3.14 / frequency met 3.2.
• Reach of 338,229.
• Bronze-level Telly Award.
From a paid social media perspective, on a limited
budget of $1,500, the campaign reached 40,472
additional people (value added) and 298,074 total
impressions on Facebook, with cost per impression
less than a penny. LinkedIn garnered 1,392 total
impressions. The FDVA website had 374,714 visits,
with 37,421 downloading or viewing the online guide.
As part of providing marketing services to the City
of Ocala’s Fiber Network (fiber internet services),
Quest began digital advertising and media buying
campaigns. During those neighborhood-specific
campaigns, website traffic increased by 32.5%.
Budget: $5,000.
Quest provides marketing and branding services in partnership with Pasco County Public Transportation,
which we rebranded as GoPasco. We managed a digital advertising campaign to promote a new bus service
route. The campaign lasted two months and deployed cross-platform display ads, resulting in 720,000
impressions, 2,692 clicks, and a combined clickthrough rate of .99%. Budget: $3,000.
Serving for six years as the marketing agency for Jacksonville Transportation Authority
(JTA), Quest campaigns reached a market of more than 700,000 people. Working closely
with the JTA staff, Quest created a new Summer Youth Campaign called “Work. Play. Save.”
to encourage local youth to try transit services. This campaign increased ticket sales by 39%
during the inaugural year. The campaign, a direct result of the initial Authority branding
needs assessment, included t-shirts, web graphics, posters, Summer Fun Guides, and an
animated in-theater movie advertisement.
Pinellas County / St. Pete Housing Authority
Served as an extension of the Pinellas County/St. Pete Housing Authority’s staff to
craft collateral content and design, facilitate media relations, branding, perform crisis
communications (as needed), and coordinate community events to promote positive
messaging of programs. Quest also promoted services for Veterans and their families,
launched a poster contest, and developed a media kit.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 16Page 2041 of 3773
City of Tallahassee and Tallahassee-Leon County Planning Department
Supported public involvement and community outreach initiatives for the Blueprint Intergovernmental
Agency, a program that ensures projects are planned on a communitywide basis to integrate greenways with
roadways, mixed-use development with open space, and more. Quest provided community and stakeholder
outreach, communications, and collateral development (fliers, newsletters, inserts, mailers, community
awareness plans, press releases), and interagency and special events coordination. Quest also planned and
moderated public meetings and charettes, produced meeting materials and planned reports for the client.
Tampa Housing Authority
Supported and led efforts to host FDOT’s Roads to Jobs Life Skills for Construction Careers course for residents
in the Authority’s Robles Park Community, which included creating project and meeting collateral, conducting
outreach to encourage the attendance for residents and impacted stakeholders, and all aspects of meeting
execution. Participants learned skills and gained knowledge of the road construction industry to better prepare
them to apply and interview for jobs.
Collier County Public Utilities Renewal (PUR) Program
Led and facilitated all aspects of community outreach for the program, which consists of a series of projects
to repair and replace aging potable water, wastewater, and
stormwater infrastructure in three communities within Collier
County, necessary to ensure continued high quality and reliable
utility services. Quest developed and maintains the project web
page, www.collierpur.com, and designed public information
materials, including fliers, brochures, and other collateral. Quest
also executed neighborhood meetings to inform stakeholders
about the project and conducted door-to-door outreach to
support open, productive communication between stakeholders,
organizations, property owners, and citizens.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 17
New Town Success Zone
1401 Grunthal Street
Jacksonville, FL 32209
Dates & Times:
Tuesday and Thursday, March 26 and 289:30 a.m. to 12:30 p.m.
Must have valid Florida driver’s license and a
three-year clean driving record.
Call New Town Success Zone at
(904) 470-8899 to register.
Register for free now!
Roads to Jobs Life Skills for Construction Careers Course
Get ready to be hired for one of the many jobs available with
Florida Department of Transportation contractors working on road
construction projects throughout the state of Florida. Receive
training in the following areas:
• Basic construction math
• Workplace communication and grammar
• Road construction terminology
• Safety practices and procedures
• Resume and application preparation
• Job interview preparation
Be referred to contractors hiring for road construction jobs
throughout Florida. You may even qualify for On-the-Job Training
to learn new skills and provide more job opportunities in the
construction industry.
The Roads to Jobs Life Skills for Construction Careers program is administered by Quest
Corporation of America on behalf of the Florida Department of Transportation.
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
ROADS TO JOBS
Life Skills for Construction Careers
Life Skills for Construction Careers
Construction Careers Readiness
Construction Careers Readiness
READY TO WORK IN ROAD CONSTRUCTION
BUT NOT READY FOR A JOB INTERVIEW?
Page 2042 of 3773
Florida Department of Veterans’ Affairs (FDVA)
Provide ongoing media outreach and branding awareness for FDVA through development of grassroots and
innovative communication strategies; social media content research, development, and posting; and online
and print collateral design and production. Quest also provides website content development, management,
and maintenance to ensure the site remains fresh and useful.
FDOT OnBoard4Jobs
Serve as Construction Careers Consultant with several agencies, including prior work
with the Tampa Housing Authority, to design and bring workforce training to often
underserved and minority communities to help jobseekers find and maintain good jobs
in the construction industry. Quest develops the course material, marketing collateral,
and brings the classes into underserved communities where locals typically gather
(community centers, libraries, etc.).
ADDITIONAL RELEVANT EXAMPLES TO SEE
For additional examples of projects relevant to the services being requested for the Affordable
Housing Marketing and Outreach Campaign, visit this portal:
> CLICK HERE for Examples
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 18
4ONBOARD JOBS
WE RECRUIT
VETERANS!
Construction
JOBS ARE
AVAILABLE
OnBoard4Jobs.com OnBoard4Jobs@QCAusa.com 866 ON-BOARD [ 866.662.6273 ]
Here’s How it WorksTHE PROGRAM
The Florida Department of Tra
n
s
p
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r
t
a
t
i
o
n
(FDOT) has a new initiative to h
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contractors recruit capable wo
r
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roadway construction jobs. This
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n
c
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e
s
hiring workers who qualify fo
r
t
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O
n
-
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-
Job Training programs.
This Construction Careers Progr
a
m
c
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c
t
s
workers to contractors and hel
p
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c
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minority and female workers on
f
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and state funded road building c
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The program also provides op
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unemployed adults including v
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high school graduates to secur
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our industry’s leading contracto
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.
IT’S EASY
Contact us today! OnBoard4Jobs@QCAusa.com 866-ON BOARD (866-662-62
7
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3
IT’S FREE
This program is for you and is
provided at no charge to job candidates and participatin
g
contractors. Contact us tod
a
y
!
JOB SEEKERS• Experienced and entry level workers needed
• Local construction jobs available
• On-the-Job Training
• We need hard working, reliable people who want to work in roadway
construction
Connecting Workers with Contract
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Page 2043 of 3773
TAB 3:
Cost of Services
to the County
Page 2044 of 3773
Task
Item Scope item Hourly Rate
1 Maintain Website and Cost of URL $ 110
2 Print Campaign $ 110
3 Radio/Television/Social Media Campaign $ 110
4 Press Releases $ 110
5 Public Service Announcement (PSA) Spots $ 110
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 20
Cost of Services to the County
Page 2045 of 3773
TAB 4:
Experience and
Capacity of the Firm
Page 2046 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 22
Experience and Capacity of the Firm
Management Approach
Quest and its proposed project team are uniquely qualified to produce the required deliverables for this
marketing and outreach campaign. Approaching 29 years serving public sector agencies with marketing,
community engagement, and outreach campaigns, our steadfast dedication to customer service and
our desire to surpass expectations are the core elements of what makes Quest an industry leader. We
understand our role is to serve as an extension of County staff, and our goal is to cultivate a collaborative
atmosphere conducive to honest, transparent, and continuous dialogue. Quest’s corporate culture centers
on an unwavering commitment to customer service and exceeding client expectations. For this campaign,
we will proactively work shoulder-to-shoulder with the Community & Human Services Division throughout
the contract, executing key elements under the scope of services through ideas and innovation. Quest
delivers problem-solving solutions for our client’s needs and objectives.
We have a unique management style.
Customized plans based on approved
budget & protocols
Approvals before proceeding
with any task
Target the appropriate audience and adjust
communication to meet goals
Use of best and ethical practices & compliant
with federal, state and local regulations.
Develop understanding of the ultimate
goals and the needs of the agency &
stakeholders
Provide performance metrics
Local staff available
To serve as an extension to the Collier County
Community & Human Services’ staff
We recognize that the most critical aspect of client satisfaction often is our ability to be responsive, available,
and flexible. Our project manager will respond to the Division’s calls and queries immediately. Our staff is
experienced in working within municipality budgets, shifting priorities, public accountability, and governing
policies. Our management approach relies on clearly defined roles and responsibilities and a thorough
understanding of the scope of work, client needs, and objectives.
Quest’s project manager, local team, and corporate support team will be fully available to provide
communications and marketing, copywriting, creative and outreach services, video, and website
maintenance and development support. We will monitor tasks, costs, and associates daily.
The leadership dedicated to the Division team commits to:
• Identifying appropriate resources and personnel for each task.
• Providing a strong and experienced project manager.
• Maintaining a clear understanding of tasks and scope.
• Being available, flexible, and responsive.
• Adhering to approved budgets, deadlines, and schedules.
• Anticipating project and client needs.
• Following established reporting and approval protocol.
• Scheduling regular progress meetings and performance reviews.
Page 2047 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 23
Quest works smart. Our proposed team members have broad skills and experience allowing us to maximize
efficiency and productivity. Their collaboration efforts involve designing and developing meaningful
communications direct to stakeholders, website design and copy, teaming together to produce a strong
showing at community outreach events, and conducting weekly meetings on tasks and projects to ensure all
deadlines are met. At Quest, our people are our biggest asset for our clients. The team members selected to
serve the Division are highly proficient and capable, both individually and as a team.
We recognize the most important aspect of 100% client satisfaction is often our ability to be responsive,
available, and flexible. Quest commits to strictly adhering to:
• Established budgets, schedules, and deadlines.
• Established approval protocol.
• Regularly scheduled meetings and reviews.
• Consistent and responsive availability.
• Regular performance reviews.
Maintaining Schedules
Quest uses a detailed project management schedule that tracks tasks, assigns personnel, monitors start
and completion dates, and daily progress. During regular team meetings, the status of project activities
is reviewed to ensure we are meeting the required deadlines and project priorities. Should schedule
adjustments be required, Quest will immediately notify the Division personnel to develop a new plan.
As a part of this contract, Quest would like to introduce Monday.com to enhance project management
efficiency. Monday.com is an online tracking and management system that tracks assignments, manages
workflow, reviews deliverables, and stores completed project files. The system would be accessible by the
Collier County contract manager and the Community & Human Services Division. Monday.com improves
efficiency, which in turn leads to cost savings.
Contract Management
Quest’s contract management strategy is based on clearly defined roles and responsibilities, a deep
understanding of our client’s needs and objectives, and a commitment to maintain open lines of
communication to assure we are meeting your needs throughout the life of the contract. We are wholly
committed members of your team and share your goals and values.
Financial Strength
Quest Corporation of America, Inc. (Quest) certifies we are financially stable and have the necessary resources,
both human and financial, to provide services at the level required by Collier County and its Community &
Human Services Division. An annual overhead audit is conducted by the Certified Public Accounting Firm of
Ferlita, Walsh, Gonzalez & Rodriquez, PA. This independent firm audits in accordance with auditing standards
contained in the Government Auditing Standards issued by the Comptroller General of the United States
of America. A report is then submitted to the Florida Department of Transportation to assure compliance
of internal controls and compliance with laws and regulations. Quest’s monthly financial statements are
reviewed by certified public accountant, Hamilton & Associates Certified Public Accountants. This same firm
is responsible for the preparation of state and federal tax returns.
Quest maintains a deposit and lending relationship with Chase Bank. An operating line of credit is available
as a resource to support business operations if needed.
Quest Corporation’s average annual revenue over the past five (5) years is $7.9 million.
Page 2048 of 3773
Quest Quality Control Program
Commitment
Our dedication to quality transcends mere “products,” such as videos, brochures, and press releases. It affects
how we staff our teams, assign tasks, communicate with our clients, and represent them to their audience.
To continue to improve the quality of our people and deliverables, Quest has implemented a schedule of client
relations calls and meetings to delve into how we are performing and whether we are successfully meeting
our customers’ needs. Details from these quality assurance calls are shared with managers and associates to
map out plans for improvement.
A distinct advantage of the Quest team is our in-house video and audio studio, and the comprehensive
depth of public outreach, media, and social media knowledge among our associates and the broad range of
experience offered by each team member. The team sets internal deadlines to allow enough time for each
effort. Overlapping expertise among team members will enable Quest to implement a “peer review” element
for the QA/QC process.
Our team is structured such that reviews are done by people who are involved in the day-to-day work as well
as those who are not. This ensures “fresh eyes” review the work for omissions, errors, and thoroughness of the
technical process. Quest employs rigorous QA/QC measures on every task and every project to ensure each
assignment is completed successfully within the predetermined scope, budget, and timeline.
Client Communications and Reporting
The Quest team stands ready to serve. We
are available 24 hours a day, seven days a
week. Quest works best as an extension
of your team to develop a well-structured
marketing and public awareness plan.
Our project manager will provide high-
level client relations and be responsible for
ensuring the execution and completion
of all assigned tasks; will lead the daily
activities, manage the team, provide
quality assurance/control, and work closely
to facilitate the project schedule progress
along with communications oversight.
She will schedule regular team meetings
with appropriate County and Quest staff
to facilitate productive outcomes. Quest
will work with you, advisory committees
and others as needed to maintain an
open, two-way exchange of ideas and
information to drive the success of this
marketing initiative.
Issues Management
Quest has worked with clients, as needed, to bring visibility to issues, accountability as to how the issues are
acted upon, and their timely resolution. Quest has developed issues management strategies to help clients
understand potential areas that could adversely impact the project. Our issues management methodology
includes the following:
• Issue identification and analysis.
• Strategic decision-making and action.
• Evaluation.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 24Page 2049 of 3773
Demonstrated Experience – Projects of Similar Size, Scope, and Complexity
Quest has strategically grown to maintain a reputation for providing high-quality, professional creative products
and communications services to various state departments, federal and municipal agencies. We believe our
goals are ultimately to build better relationships with the communities in which we operate, and to initiate
open, two-way dialogue seeking understanding and solutions to issues of mutual concern. Our customers
mean the world to us. We consistently strive to treat them fairly, honestly, and with integrity, maintaining
product quality and engaging in responsible marketing and consumer information practices. Using Form 4,
we are pleased to provide client references to demonstrate our accomplishments providing similar services as
is requested in this RFP.
Collier County, Community and Human Services Department, Housing Operations/Affordable Housing
Quest has provided marketing, website design and development, and
graphic design for the Collier County Community & Human Services
Division since fall 2018. Quest spearheads marketing and outreach
strategies to raise awareness of housing affordability needs; we redesigned
the Housing Operation’s webpage that resided on the county’s website
by launching a new, separate housing website.
Our scope of services includes the following:
• Advertising (traditional and digital)
• Collateral development
• Community outreach support
• Copywriting
• E-mail marketing campaign creation,
production, distribution, and reporting
• Graphic design and animation services
• Marketing and communications services
• Media and advertising strategy
development, negotiation, placement, and
reporting
• Public relations services; press releases and
media outreach
• Spanish and Creole translation services
• Social media content development
• Video production of public service
announcements including Spanish
versions
• Website development, enhancements, content
development, and maintenance
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 25
Water Bill Inserts
Flyers
10
239-252-CARE (2273) or dial 311 CollierFLAssistance.comhousinginfo@colliercountyfl.gov
WATER BILL PAYMENT ASSISTANCE AVAILABLE
If you are behind on paying your water bill due to COVID-19 impacts, you may
qualify for payment assistance. The program is open to households and business
owners. Applications open March 29 at noon. Apply online or in person at our
oce located at 13245 Tamiami Trail East, Suite 102, Naples, FL 34114.
Sta are available by appointment at our oce beginning March 29
to answer questions and assist with applications.
Income qualifications apply. Limited to businesses with less than 100 full-time equivalent employees. Eligibility determined case-by-case.
239-252-CARE (2273) or dial 311 CollierFLAssistance.comhousinginfo@colliercountyfl.gov
WATER BILL PAYMENT ASSISTANCE AVAILABLE
If you are behind on paying your water bill due to COVID-19 impacts, you may
qualify for payment assistance. The program is open to households and business
owners. Applications open March 29 at noon. Apply online or in person at our
oce located at 13245 Tamiami Trail East, Suite 102, Naples, FL 34114.
Sta are available by appointment at our oce beginning March 29
to answer questions and assist with applications.
Income qualifications apply. Limited to businesses with less than 100 full-time equivalent employees. Eligibility determined case-by-case.
239-252-CARE (2273) or dial 311 CollierFLAssistance.comhousinginfo@colliercountyfl.gov
WATER BILL PAYMENT ASSISTANCE AVAILABLE
If you are behind on paying your water bill due to COVID-19 impacts, you may
qualify for payment assistance. The program is open to households and business
owners. Applications open March 29 at noon. Apply online or in person at our
oce located at 13245 Tamiami Trail East, Suite 102, Naples, FL 34114.
Sta are available by appointment at our oce beginning March 29
to answer questions and assist with applications.
Income qualifications apply. Limited to businesses with less than 100 full-time equivalent employees. Eligibility determined case-by-case.
239-252-CARE (2273) o marque 311 CollierFLAssistance.comhousinginfo@colliercountyfl.gov
ASISTENCIA DISPONIBLE PARA PAGO DE FACTURAS DE AGUA
Si está atrasado en el pago de su factura de agua debido a los impactos de
COVID-19, puede calificar para asistencia de pago. El programa está abierto
a hogares y empresarios. Las solicitudes abren el 29 de marzo al mediodía.
Solicite en línea o en persona en nuestra oficina ubicada en
13245 Tamiami Trail East, Suite 102, Naples, FL 34114. El personal está
disponible con cita previa en nuestra oficina a partir del 29 de marzo para
responder preguntas y ayudar con las solicitudes.
Se aplican requisitos de ingresos. Limitado a empresas con menos de 100 empleados equivalentes a tiempo completo. Elegibilidad determinada caso por caso.
239-252-CARE (2273) o marque 311 CollierFLAssistance.comhousinginfo@colliercountyfl.gov
ASISTENCIA DISPONIBLE PARA PAGO DE FACTURAS DE AGUA
Si está atrasado en el pago de su factura de agua debido a los impactos de
COVID-19, puede calificar para asistencia de pago. El programa está abierto
a hogares y empresarios. Las solicitudes abren el 29 de marzo al mediodía.
Solicite en línea o en persona en nuestra oficina ubicada en
13245 Tamiami Trail East, Suite 102, Naples, FL 34114. El personal está
disponible con cita previa en nuestra oficina a partir del 29 de marzo para
responder preguntas y ayudar con las solicitudes.
Se aplican requisitos de ingresos. Limitado a empresas con menos de 100 empleados equivalentes a tiempo completo. Elegibilidad determinada caso por caso.
239-252-CARE (2273) o marque 311 CollierFLAssistance.comhousinginfo@colliercountyfl.gov
ASISTENCIA DISPONIBLE PARA PAGO DE FACTURAS DE AGUA
Si está atrasado en el pago de su factura de agua debido a los impactos de
COVID-19, puede calificar para asistencia de pago. El programa está abierto
a hogares y empresarios. Las solicitudes abren el 29 de marzo al mediodía.
Solicite en línea o en persona en nuestra oficina ubicada en
13245 Tamiami Trail East, Suite 102, Naples, FL 34114. El personal está
disponible con cita previa en nuestra oficina a partir del 29 de marzo para
responder preguntas y ayudar con las solicitudes.
Se aplican requisitos de ingresos. Limitado a empresas con menos de 100 empleados equivalentes a tiempo completo. Elegibilidad determinada caso por caso.
REQUIRED DOCUMENTS
1. Drivers License / Valid Photo ID
All residents age 18 and older
Proof of address if drivers’ license doesn’t match lease address
2. Proof of Citizenship/Legal Residency
For one adult household member
3. Household Income Verification
All household members over 18 years old
Household Income Verification
Tax Return
Sources of Income Support
4. Utility Bills
Electric (FPL)
Internet (Xfinity)
Water
5. Same Name Affidavit
If documents show multiple spellings/names for an individual
6. Landlord Information
Current signed lease
Current rent ledger
Copy of W-9
(239) 450-2114
CCAPinfo@colliercountyfl.gov
The ERA program provides funds to assist with paying past due rent, utility payments and housing
stability services to qualified individuals and families.
Rental assistance will be available to households with income up to 80% AMI. The program can
provide an eligible household up to twelve (12) months of assistance plus an additional three (3)
months if necessary, to ensure housing stability for the household. Eligible household may receive
an additional three (3) months of financial assistance under ERA 2 funds for a maximum total of
eighteen (18) months of assistance.
ELIGIBILITY REQUIREMENTS (see reverse side for required documentation):
a) One or more individuals within the household has qualified for unemployment benefits or
experienced a reduction in household income, incurred significant costs, or experienced other
financial hardship during or due directly or indirectly to the COVID-19 outbreak.
b) One or more individuals within the household must demonstrate a risk of experiencing
homelessness or housing instability.
c) Applicants must be Collier County residents, at least 18 years of age, a legal U.S. resident or eligible
non-citizen.
HOW TO APPLY: Click here to be directed to the online application.
CONTACT INFORMATION:
Call (239) 450-2114 or email CCAPinfo@colliercountyfl.gov.
VISITCollierFLAssistance.com for more information!
Effective: 4/1/2021 Florida Housing Finance Corporation SHIP and HHRP Programs
County (Metro)Percentage
Category
Income Limit by Number of Persons in Household
1 2 3 4 5 6 7 8 9 10
Collier County 30% 17,750 20,250 22,800 26,500 31,040 35,580 40,120 44,660 Refer to HUD
(Naples-Immokalee-Marco Island MS)50% 29,550 33,750 37,950 42,150 45.550 48,900 52,300 55,650 59,010 62,382
80% 47,250 54,000 60,750 67,450 72,850 78,250 83,650 89,050 94,416 99,811
Median: 84,300 120%70,920 81,000 91,080 101,160 109,320 117,360 125,520 133,560 141,624 149,717
140% 82,740 94,500 106,260 118,020 127,540 136,920 146,440 155,820 165,228 174,670
Emergency
Rental
Assistance (ERA)
(239) 450-2114
CCAPinfo@colliercountyfl.gov
El programa ERA proporciona fondos para ayudar a pagar el alquiler vencido, los pagos de
servicios públicos y la vivienda servicios de estabilidad a personas y familias calificadas.
La asistencia para el alquiler estará disponible para los hogares con ingresos de hasta el 80% del AMI. El programa puede proporcionar a un hogar elegible hasta doce (12) meses de asistencia más tres (3) meses si es necesario, para asegurar la estabilidad de la vivienda para el hogar. El hogar
elegible puede recibir tres (3) meses adicionales de asistencia financiera bajo los fondos ERA 2 para un total máximo de dieciocho (18) meses de asistencia.
REQUISITOS DE ELEGIBILIDAD (vea el reverso para la documentación requerida):
a) Una o más personas dentro del hogar han calificado para beneficios de desempleo o experimentó una reducción en los ingresos del hogar, incurrió en costos significativos o sufrido otras
dificultades económicas durante o debido directa o indirectamente al brote de COVID-19.
b) Una o más personas dentro del hogar deben demostrar un riesgo de sufrir falta de vivienda o
inestabilidad de la vivienda.
c) Los solicitantes deben ser residentes del condado de Collier, tener al menos 18 años de edad, ser residentes legales de EE. UU. o ser no ciudadano pero elegible.
CÓMO SOLICITAR: Haga clic aquí para ser dirigido a la solicitud en línea.
INFORMACIÓN DE CONTACTO:
Llame al (239) 450-2114 o envíe un correo electrónico a CCAPinfo@colliercountyfl.gov.
VISITACollierFLAssistance.com ¡para más información!
Efectivo: 4/1/2021 Florida Housing Finance Corporation Programas SHIP y HHRP
Condado (Metro)Categoría de Porcentaje
Límite de ingresos por número de personas en el hogar
1 2 3 4 5 6 7 8 9 10
Collier County 30% 17,750 20,250 22,800 26,500 31,040 35,580 40,120 44,660 Refer to HUD
(Naples-Immokalee-Marco Island MS)50% 29,550 33,750 37,950 42,150 45.550 48,900 52,300 55,650 59,010 62,382
80% 47,250 54,000 60,750 67,450 72,850 78,250 83,650 89,050 94,416 99,811
Median: 84,300 120%70,920 81,000 91,080 101,160 109,320 117,360 125,520 133,560 141,624 149,717
140% 82,740 94,500 106,260 118,020 127,540 136,920 146,440 155,820 165,228 174,670
(239) 450-2114
CCAPinfo@colliercountyfl.gov
Asistencia Urgente de Alquiler
(ERA)
Pogram finansman ijan pou ede moun lwe kay ki pote non ERA a la pou bay moun lajan pou ede yo peye
mwa kay yo dwe, bòdwo limyè, bòdwo dlo, bòdwo gaz yo dwe epi li la tou pou ede moun ki andikape,
granmoun ki bezwen èd, moun ki san lè pèdi kay yo ak moun ki pa gen kay pou yo rete epi anpil lòt kategori
moun ki bezwen èd finansyè ki kalifye pou yo resevwa kalite lajan sa a.
Lajan pwojè sa a ap disponib pou moun ki rete nan kay kote tout moun nan kay la ap fè jiska 80% valè lajan
tout moun ki rete nan yon kay fè an mwayèn. Pogram sa a kab bay moun ki rete nan yon kay jiska (12) mwa
èd finansyè plis yon lòt (3) mwa anplis si sa nesesè. Lajan sa a ap soti nan yon fon ki rele ERA 2 pou bay
moun èd pandan (18) mwa o maksimòm.
SA KI NESESÈ POU YON MOUN KALIFYE (gade nan do paj sa a pou w wè ki dokiman yo mande):
a) Gen yon moun oswa plis pase yon moun nan kay la ki kalifye pou l resevwa chèk chomaj oubyen moun nan
kay la fè mwens lajan kounye a pase sa yo te konn abitye fè, yo oblije fè kèk gwo depans, oubyen sitiyasyon
finansyè yo pa t bon ditou pandan pandemi an oswa akòz pandemi COVID-19 la swa dirèkteman swa
endirèkteman.
b) Fò yon moun nan kay la bay prèv li prèt pou l pa gen kote pou l rete oswa li andikape oubyen li gen lòt
difikilte.
c) Fò moun k ap aplike yo rete nan Collier County, fò yo gen omwen 18 an, swa yo rete nan peyi Etazini oswa yo
pa sitwayen ameriken men yo gen estati legal nan peyi a.
MEN KI JAN OU KAB APLIKE: Klike la a pou w kab al sou aplikasyon an anliy
FASON POU KONTAKTE NOU:
Telefone (239) 450-2114 oswa voye imel sou adrès sa a CCAPinfo@colliercountyfl.gov.
(239) 450-2114
CCAPinfo@colliercountyfl.gov
AL SOU SIT SA ACollierFLAssistance.com pou plis ransèyman!
Finansman ijan pou ede moun ki nan lwaye (ERA)
Yo kòmanse depi: 4 janvye
2021
Florida Housing Finance Corporation SHIP ak Pogram HHRP
County (Metro)Kategori Pousantaj
Limit valè lajan tout moun nan yon kay ap fè dapre valè moun ki rete nan kay la
1 2 3 4 5 6 7 8 9 10
Collier County 30% 17,750 20,250 22,800 26,500 31,040 35,580 40,120 44,660 Refer to HUD
(Naples-Immokalee-Marco Island MS)50% 29,550 33,750 37,950 42,150 45.550 48,900 52,300 55,650 59,010 62,382
80% 47,250 54,000 60,750 67,450 72,850 78,250 83,650 89,050 94,416 99,811
Median: 84,300 120%70,920 81,000 91,080 101,160 109,320 117,360 125,520 133,560 141,624 149,717
140% 82,740 94,500 106,260 118,020 127,540 136,920 146,440 155,820 165,228 174,670
AYUDA FINANCIERA
COVID-19 PARA
FACTURAS
VENCIDAS Y MÁS
APLICACIONES
APLICACIONES ABREN
el 29 de marzo
al mediodía
ASISTENCIA AL HOGAR
Los residentes de tiempo completo del condado de Collier atrasados en los pagos de hipoteca, alquiler o servicios públicos debido a los desafíos económicos presentados por COVID-19 pueden calificar para asistencia. Los pagos vencidos deben haberse acumulado como resultado de COVID-19 y deben estar documentados. Las solicitudes y la elegibilidad se revisarán caso por caso. Si se determina que es elegible, el personal del programa se comunicará con usted.
ASISTENCIA PARA PEQUEÑAS EMPRESAS, NEGOCIOS SIN FINES DE LUCRO Y OPERACIONES AGRÍCOLA
Los propietarios de pequeñas empresas pueden ser elegibles para recibir hasta $25,000 en ayuda para pagar su Préstamo por Desastre por Daños Económicos (Economic Injury Disaster Loan, EIDL) y facturas de servicios públicos vencidas. Las facturas de servicios públicos deben estar a nombre de su empresa. Para calificar, debe emplear a 100 o menos empleados a tiempo completo, su empresa debe estar ubicada en el condado de Collier, certificada con el estado, y debe tener una licencia de impuestos comerciales actual.
CÓMO APLICAR
Las solicitudes están disponibles en línea o en cualquier biblioteca del condado de Collier donde un solicitante puede usar
la computadora, el escáner, el equipo de impresora / fotocopiadora asignado para uso público sin cargo para enviar una
solicitud en línea. Nuestro personal del Centro de Asistencia del Condado de Collier está disponible para ayudar después
de que haya enviado una solicitud en línea. El Centro de asistencia está ubicado en 13245 Tamiami Trail East, Suite 102, en
Nápoles. Para programar una cita en persona, llame al (239) 450-2114. Antes de que se le conceda una cita, debe haber
enviado una solicitud en línea a través del sitio web de Neighborly.
¡VISITECollierFLAssistance.com para más información o para aplicar!
CCAPinfo@colliercountyfl.gov
COVID-19 FINANCIAL AID
FOR PAST DUE BILLS AND MORE
APPLICATIONS
OPEN March 29
at noon
HOUSEHOLD ASSISTANCE
Full-time Collier County residents behind on mortgage, rent and/or utility payments due to the economic
challenges presented by COVID-19 may qualify for assistance. Past due payments must have accumulated
as the result of COVID-19 and must be documented. Applications and eligibility are reviewed on a
case-by-case basis. If you are determined eligible, program staff will follow up with you.
SMALL BUSINESS, NONPROFITS AND AGRICULTURAL OPERATIONS ASSISTANCE
Small business owners may be eligible for up to $25,000 to repay the Economic Injury Disaster Loan
(EIDL) and past due utility bills. Water and electric accounts must be in the name of the business.
To qualify, your business must be in Collier County, hold a business tax license and a Sunbiz registration,
and employ 100 or less full-time equivalent (FTE) staff.
HOW TO APPLY
Applications available online or at any Collier County library where an applicant can use the computer, scanner,
printer/copier equipment that is assigned for public use at no charge to submit an online application. Our
Collier County Assistance Center staff is available to help after you have submitted an online application.
The Assistance Center is located at 13245 Tamiami Trail East, Suite 102, in Naples. To schedule an in-person
appointment, please call (239) 450-2114. Before you are provided an appointment, you must have submitted an
online application through the Neighborly website.
VISITCollierFLAssistance.com for more information or to apply!
CCAPinfo@colliercountyfl.gov
OWNER-OCCUPIED REHABILITATION PROGRAM
This program provides 15-year, interest-free deferred loans up to $50,000 to assist eligible
homeowners in unincorporated Collier County, the City of Naples, the City of Marco Island, or
Everglades City. Qualifying loans support the rehabilitation or repair of single-family homes,
townhomes or condominium units. Mobile homes built prior to July 13, 1994 do not qualify for
assistance. The rehabilitated property value cannot exceed 90% of the assessed value as determined
by the Collier County Property Appraiser’s Office, including after repairs. For more information,
call 239-252-2339 or e-mail Lisa.Carr@colliercountyfl.gov.
U.S. DEPARTMENT OF HOUSING AND URBAN
DEVELOPMENT (HUD) HOME PROGRAM
Collier County Community
and Human Services Division
3339 East Tamiami Trail
Building H, Room 211
Naples, FL 34112
TENANT-BASED RENTAL ASSISTANCE (TBRA)
The TBRA program provides payments to cover the difference between the amount a
household can afford to pay for housing and the local rent standards. The program may
assist tenants with the costs associated with their housing, such as security and utility
deposits. For more information about TBRA programs, please contact Carolyn Noble at
Carolyn.Noble@colliercountyfl.gov or Collier County Housing Authority at 239-732-0732.
Check out our website for a complete list of programs available to
assist with home ownership or rental, a list of apartments, latest
news and more!
CollierCountyHousing.com
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An informational mailer was sent to residents in the River Park neighborhood in Naples to inform them of options available
for rental or homeownership. Programs highlighted included the State Housing Initiatives Partnership Program (SHIP),
Tenant-Based Rental Assistance (TBRA), Down Payment Assistance (DPA), Rental Rehab and Owner Rehab programs.
The postcard was mailed in February 2021 to 97 valid addresses.
RIVER PARK NEIGHBORHOOD ALERTED TO
ASSISTANCE THROUGH HOUSING PROGRAMS
Social Media Campaign
Social media graphics were refreshed as needed and
translated into Spanish.
Email Campaign
6
2
Collier County Government | 3339 East Tamiami Trail Building H, Room 211 , Naples, FL 34112
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2
exceed 12 months of arrearage for rent. Applicants must have been current on their rent, mortgage and utility accounts as of March 13, 2020. Please visit the frequently asked questions (FAQ) webpage for details about the program, eligibility and documentation requirements. Applicants may apply online or visit any Collier County library to use the computer, scanner and printer/copier equipment, that is assigned for public use, at no charge to submit an online application. For personal assistance after submitting an application, applicants may schedule an appointment by calling (239) 450-2114 or emailing CCAPinfo@colliercountyfl.gov.
Collier County Community and Human Services - Housing Operations | 3339 East Tamiami Trail Building H, Room 211 , Naples, FL 34112
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2
APPLY TODAY
To qualify for relief, your business(es) must be in Collier County, have a business tax license, hold a Sunbiz registration (when applicable), and employ 100 or less full-time equivalent (FTE) staff. Applicants should select small business during the application process. Business owners that own more than one business, with each business having its own employer identification number (EIN), and meets all other eligibility requirements, may apply for assistance for each business. An application must be submitted for each business. For past due water and electric bill assistance, the utility accounts must be in the name of each business. Each qualified application may receive a one-time grant of up to $25,000 toward EIDL repayment and utility assistance. Since this is a grant and not a loan, it does not need to be paid back.
Collier County Government | 3339 East Tamiami Trail Building H, Room 211 , Naples, FL 34112
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A new financial relief program opened March 29!
1
APPLY NOW
CCAP funds are still available for eligible Collier County residents behind on mortgage, rent or utility payments due to the economic challenges presented by COVID-19. The program is also screening applicants for eligibility to pay future rent bills.
Past due payments must be a documented result of COVID-19. Aid may be used for past due bills going back (arrearage) to March 13, 2020, but may not
1
A new financial relief program is available.
Collier County small businesses, nonprofits and agricultural operations may qualify for assistance with past due water and electric bills and repayment of the Economic Injury Disaster Loan (EIDL).
Page 2050 of 3773
Collier CARES Marketing
Campaign Goals and Outcomes
We compiled a targeted database and created marketing efforts that included animated public service
announcements (PSAs), press releases, flyers, social media content, email
updates, radio PSAs, iHeart streaming radio, connected TV (CTT), over-
the-top (OTT) and other streaming audio providers. Quest’s Multimedia
team produced a PSA on behalf of the county, encouraging citizens to
wear a mask in partnership with the Department of Health. Quest’s team
secured the PSA across the four major television networks in Southwest
Florida in November 2020. The campaign reached more than 347,338
adults 18 and over and resulted in more than 1.1M impressions.
Continuing Marketing – Housing Financial Assistance – COVID and American Rescue Plan Act of 2021 (ARPA) Funds
Quest’s team continues to raise awareness of financial assistance programs dispersing
funds available to households and small business owners affected by COVID-19. The
Emergency Rental Program and ARPA funds seek to aid full-time Collier County residents behind on rent,
mortgage and/or utility payments due to COVID-19. Starting in 2021, the program provides grants to small
business owners in receipt of the Economic Impact Disaster Loans (EIDL) to repay those loans and aid with
past-due utility bills. In support of our client, we developed the campaign brand strategy, highlighting the
multiple ways the program assists (i.e., money, daycare, utilities, etc.) with messaging targeting households and
business owners. Overall, the multi-year campaign consists of adding program webpages, water bill inserts,
branding, flyers, email campaign through MailChimp, animated PSAs, social media graphics and messages,
digital out-of-home, cross-platform display ads, securing PSAs on local television networks, news releases, and
Spanish and Creole translations.
The following were the 2022 campaign outcomes:
Digital out-of-home (DOOH) campaign placements included retail, gas pump and ATM screens, Redbox kiosks,
movie theaters, restaurants and bars, doctor/professional health offices, and more. All ads were published to the
community by geolocation (zip codes) throughout Collier County. This campaign garnered 4.8M impressions
from April through November 2022 – which reflects a $20,000 budget increase and 1.8M more impressions
than in 2021.
Television: May/June television campaign where the PSAs aired on the four
local major networks and Spanish affiliates garnered 788,302 impressions.
The October/November flight added PBS and was more successful garnering
more than 4.5 million impressions amongst Hurricane Ian impacts, and an
over delivery of 666,720 impressions! A live interview by County staff on FOX
4’s Morning Blend show was also secured in the May/June flight, as was a five-
second news sponsorship on Noticia’s WINK. Scan the QR code to view the
sponsorship ad.
Terrestrial Radio: May/June 2022 radio PSAs, including Spanish stations,
garnered 486,200 total net reach. The October/November flight added
NPR and garnered a net reach of 403,300 persons with a frequency of 10.6 times, a generation of 4.2M gross
impressions, and exceeded expectations!
Print Ad: In June 2022, a newspaper ad was published for a total of three half-page ads in the weekend editions
at 40,000 circulation.
Collier Area Transit (CAT): In late October through early November, posters were placed along the interior of
buses and displayed at hubs/transfer stations, along with verbal announcements.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 26
HuffpostYahooBetter Homes & GardeniHeartRadioFlint JournaliHeartRadio
Click Image for Link
Page 2051 of 3773
June: Income Limit Increases - Rent, Mortgage, Utility Assistance (initial and a reminder email)
› 44% or 380 recipients opened the email
› 7% or 63 recipients clicked a link(s) within the email
March: Rent, Mortgage and Utility Assistance Launch
› 45% or 245 recipients opened the email
› 8% or 43 recipients clicked a link(s) within the email
February: ERA
› 49% or 251 recipients opened the email
› 9% or 40 recipients clicked a link(s) within the email
E-blasts (Distribution List averages 900):
Another campaign centered on the Disaster Insurance Deductible
Program. This program assists eligible Collier County residents pay
their homeowner’s insurance deductibles if their primary residence
sustained damage because of Hurricane Ian. The marketing campaign
included e-blasts to alert the community to the applications opening
and reminder before it closed, social media content, and news releases.
All materials were available in Spanish and Haitian Creole. The e-blasts
garnered 39% (333) opens and 2% (19) clicks on a link(s) within the email.
Quest also developed and launched a campaign for the SHIP Owner-
Occupied Rehabilitation-funded roof replacement program. This
is a deferred, interest-free loan available up to $50,000 per qualified,
approved applicant. The campaign includes an ad at the local mall
in the food court directory, social media posts, e-blasts, website
updates, and personal outreach to community organizations to share
the information about this and the disaster homeowner’s insurance
deductible program.
Palm Beach County Housing Authority
Quest supports the Palm Beach County Housing Authority (PBCHA) to
position itself in the market as the leading housing agency in the region. Our team facilitates and initiates dialogue
between PBCHA and the community with the purpose of increasing support,
understanding, and utilization of the housing programs and self-sufficiency services.
These efforts include:
• SWOT (strengths, weaknesses, opportunities,
and threats) analysis.
• Branding questionnaire to develop new concepts.
• A brand refresh, establishing a brand style guide.
• Developing a new website.
• Enhancing PBCHA’s social media presence.
• Content and writing development.
The Quest team developed a new brand for PBCHA including
a new logo and tagline, “We Open Doors”, a style guide and
all related brand assets. Our team has assisted with a ribbon
cutting ceremony fo their new office, a press conference, a “sip
and see” preview during construction of the new facility, and took photography of their property assets and
residents to use on their new website and other marketing collateral to be developed. Our team is developing
a new, accessible and compliant website that will be user-friendly and engaging for their partners, residents
and other stakeholders.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 27
Page 2052 of 3773
Gainesville Housing Authority (GHA) Communications and Marketing Services
Quest supported the Gainesville Housing Authority by executing
strategic marketing initiatives that included developing marketing
collateral — flyers, brochures, infographics, leaflets, reports; website
maintenance and management; media relations and outreach;
content marketing; event coordination and management;
social media content development; marketing campaigns and
social media reporting; audio and visual promotions; and annual
stakeholder reports.
The goal of a comprehensive and targeted integrated marketing
and communications plan for GHA and their nonprofit, Gainesville
Housing Development and Management Corporation (GHDMC),
was to communicate and engage with GHA residents, business
owners and potential business interests, other local government
agencies, economic development partners and visitors about
the services and programs provided by the Gainesville Housing
Authority over a defined period – effectively and consistently.
Building and enhancing a brand identity that sparks community
pride, cultivates transparency and trust, and established two-way
communication between GHA residents, business partners,
real estate partners and the community of Gainesville.
More than a marketing consultant, Quest served GHA as
an extension of their staff developing and executing a plan
that elevated public awareness and increased community
engagement across all services and programs, including the
Job Training & Entrepreneurial Program, GHA’s Public Housing
properties, and the various voucher programs.
Our strategy was accomplished utilizing a comprehensive,
multi-faceted, inclusive process and approach, understanding
of the ultimate goals and the needs of the community, targeting
the appropriate audiences, and communicating messages in the best format for both internal and external
audiences.
As part of Quest’s engagement strategy, a special ribbon cutting
ceremony was organized to celebrate a real estate project in the
Gainesville neighborhood of North Lincoln Heights. The initiative,
Trio at North Lincoln Heights, constructed three modular units
to provide affordable housing to low-income elderly, disabled
residents, and Veterans. Each house is an accessible two-bedroom/
two-bathroom unit. The Quest team developed flyers, and provided
social media outreach, website updates, media outreach,
video services, and event planning. At the event, our video
services team launched a Facebook live broadcast to
engage the community members who could not attend in
person. The team also captured footage of the most special
moments, including the ribbon cutting, which was used for
a highlights video.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 28
Prizes | Food | Entertainment
WEDNESDAY | DECEMBER 1, 2
0
2
1
3 P.M. 6 P.M.
Pine Meadows Office
2626 E. University Ave
STRIVE 4 SUCCESS
PRESENTS
*Guests must be residents at Lake
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YOUTH, ADULT &
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*Guests must be residents at Lake Terrace, Pine Meadows, Caroline Manor or Forest Pines.
Page 2053 of 3773
Workforce Development
Experience
Quest is honored to be serving the Florida Department of Transportation (FDOT) to advance its workforce
development initiatives by conducting life skills training and connecting job seekers with road and bridge
construction contractors that are hiring. With a contract value of more than $5 million, the program goals are:
• Provide employment of entry-level and experienced workers.
• Provide direct economic benefit to protect communities.
• Consolidate and enhance all FDOT workforce development programs.
• Address the construction labor shortage.
The Quest team connects with community partners to introduce career pathways to unemployed and
underemployed adults, military veterans and people re-entering the workforce after an absence. Our team
works closely with FDOT contractors, helping them identify and train entry-level workers and build a network
of skilled workers for future projects. Connecting the current and
future needs of FDOT’s road and bridge construction industry,
a dedicated team of Quest workforce development-focused
associates are tasked with balancing needs of Florida’s contractors
with members of the community seeking employment – and
working closely with the various agencies and associations that
represent diverse communities throughout the state.
Monthly reporting of performance measures, metrics and an
activity progress summary is submitted to the state agency.
Quest developed the framework for and is managing the
following key initiatives:
• Contractor Job-readiness Hiring and Training (Entry Level).
• Correctional Transition Fast Track Job Placement (Re-entry).
• Military Veterans Recruitment and Placement (Skilled).
• OnBoard4Jobs Construction Careers (On-the-Job Training).
• Student Construction Internship (Paid Internships for High School and Technical).
• Student Construction Career Days (High School).
Our team also supports all marketing initiatives for all the programs listed on the contract, including social
media content development, website development and maintenance, graphic design support, photography,
videography, digital advertising, media outreach and the development of promotional materials and swag.
Career Academy Marketing
Quest’s Statewide Workforce Development Program team
developed the framework for paid student internship opportunities, with more than 350 interns having developed
job skills. The Internship initiative began in June 2020 and the focus of the initiative is to enable contractors to
mentor high school students and young adults between the ages of 16 - 24 in the industry of road and bridge
construction, for the purpose of future employment.
Florida Construction Career Days,
Southwest/West Central FL
Florida Construction Career Days (CCD) is an annual event held in five regions of the state. Quest actively
participates in the planning, coordination, and facilitation of the CCD, reinforcing our firm’s commitment to
educating young adults about pathways to well-paying jobs that lead to careers. Held in Jacksonville, Tampa,
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 29Page 2054 of 3773
Milton, Orlando and Ft. Lauderdale, Quest works with contractors and consultants statewide to provide
students with hands-on experiences in everything from soils testing to bridge design to diesel technology,
and concrete basics to GPS survey to maintenance of traffic safety initiatives.
Roads to Jobs Life Skills for
Construction Careers
FDOT Roads to Jobs Life Skills for Construction Careers pilot program was awarded to Quest in 2017 as a two-
year contract. Quest named, branded, and built this program which included crafting the curriculum and
serving as course instructors. Again, awarded the contract in 2022, more
than 500 individuals have completed the Roads to Jobs Life Skills training
curriculum. Quest develops the course material, marketing collateral, and
brings the classes into underserved communities where locals typically
gather (community centers, libraries, etc.). The program is designed to
have courses delivered by such community partners as the Center for
Women Building Futures, Housing Authority Job Institutes, UP (United
Against Poverty), technical schools, and other partners.
Quest created project and meeting materials, retractable banners, marketing, and outreach to encourage the
attendance for residents and impacted stakeholders, and all aspects of workforce development. Participants
gained knowledge of the road construction industry and its requirements to better prepare them to apply
for and interview for road construction jobs. Hands-on resume assistance helps transition skills from previous
job experience.
OnBoard4Jobs Construction Careers
Quest has served since 2014 as the FDOT’s Construction
Careers Consultant, working closely with many agencies to design and bring workforce training to often
underserved and minority communities. A Federal Highway Administration funded program, this On-the-Job
Training supportive services workforce development initiative focuses on helping jobseekers find entry-level
jobs in the construction industry with the goal that they continue an advancing career path plan with their
employer.
Coral Springs Improvement
District (CSID)
Since September 2021, Quest has supported branding, crisis communications, public
relations, social media content development and account management, and overall
strategic communications for the Coral Springs Improvement District, CSID, a special
district water utility in Broward County.
CSID provides drinking water production and distribution, wastewater collection
and treatment, flood control, and canal maintenance to its customers. CSID
seeks to enhance services and communications with its customers and raise
awareness of who they are and what they do within the region. Quest
conducted a community awareness and perception survey during
Phase I of the strategic communications plan; and a brand audit. The survey
was instrumental in determining that CSID customers did not recognize the
Agency as a water provider separate from the City of Coral Springs. As a result,
Quest led a rebranding effort that resulted in a brand awareness increase.
The Quest team developed a strategic communications plan focused on
strategies and content to help CSID position itself as a positive community
partner. The plan included a social media plan, policy, and strategies for each
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 30
43DOT-RFP-22-9110-SJ | Construction Careers Consultant
careers available - The messaging would include advice on entering the workforce, interview techniques, and
on-the-job-training opportunities
• Provide informational sessions on virtual platforms such as Microsoft Teams, Zoom, Go-To-Meeting or Podcasts,
that make it easy for students, women, and veterans to attend, participate in or download convenient mentoring
programs such as: identifying and securing references; dressing for success; interview techniques; and resume
development
• Provide an educational resource packet that will offer a wide variety of wrap around support services
Highlighting and Championing FDOT’s OJT Program
Quest will ensure that success stories are shared and captured through direct follow up for all new hires and
candidate interviews. The Quest Team has eight years of positive feedback from prime and sub-contractors about
our OJT recruitment and placement efforts and practices. That is why at targeted job fairs, Quest captures video
testimonials from job seekers, contractors, and community partners, who share the positive energy and commitment
in bridging connections with the road and bridge industry. In addition, monthly success stories will be shared on the
Construction Careers social media accounts.
Quest’s Roads to Jobs Skills Training Program
As the FDOT recipient of the Ladder’s of Opportunity Grant in 2017, Quest developed
and branded the FDOT’s Roads to Jobs Life Skills for Construction Careers. We
are positioned and ready to refresh the existing curriculum, that includes the
following components: Interviewing Techniques, Basic Math, Industry Terminology
and Safety Procedures/Practices. To refresh this curriculum, we will engage contractors regarding the content to
ensure awareness and support of the materials administered. The material will cover the 4-hour training requirement
in targeted regions of the state and will complement information needed to successfully introduce candidates to the
road and bridge industry.
Quest’s Team will Develop Partnerships to Facilitate the Roads to Jobs Program
In a successful launch of the Road to Jobs Life Skills program pilot, Quest will facilitate training by collaborating with
existing community partners, adding a relevant curriculum to their career and technical education programs, magnet
schools and post-secondary schools with apprenticeship style programming. We will generate potential candidates
for this training by tapping our strong relationships with such existing partners as:
• Northwest Florida: Gulf Coast State College, Leon Works, Florida Agriculture and Mechanical University (FAMU),
Florida Dept. Veterans’ Affairs, Healthy Start Coalition, Santa Rosa Kid’s House
• Northeast Florida: Florida State College at Jacksonville, University of North Florida, Urban of League of Jacksonville,
Empowerment Resources, Inc., Teach for America – Jacksonville, Stand Up for Kids – Jacksonville, Hubbard House
of Jacksonville
THIS CERTIFIES THAT
DATE SIGNATURE
CERTIFICATE
OF COMPLETION
Has successfully completed 25 hours of training
in the Roads to Jobs Life Skills for Construction Careers Course
FLORIDA DEPARTMENT OF TRANSPORTATIONCONSTRUCTION MATH
Basic Skills for Entry-Level Job Candidates
0
U
S
E
F
D
OUTSTANDING
COMMUNITY
UNIQUE
SYNERGISTIC
EFFICIENT
DETERMINED
FUNDAMENTAL
C
Page 2055 of 3773
platform. The Agency then decided to expand Quest’s support to provide social media account management,
content development and dispersing information across Facebook, Twitter, LinkedIn, and Instagram. The team
also developed a crisis communications plan and a six-video branded series that tells their story.
Quest also staffs special events to ensure a strong presence in the community, developed collateral, designed
their tablecloth and banner, and took educational demonstration materials to explain CSID’s services and
technology to their customers. Our team is also supporting community outreach for their Stormwater
Resiliency and Safety Project that will remove trees along the canal banks within the Agency’s right of way.
Our scope of services includes the following:
Our team also supports and plans Agency events. At a city-sponsored event, themed after Star Wars, hundreds
of eventgoers came out on a hot and humid evening to enjoy live
entertainment, food trucks, and visit booths from various local
community organizations. More than 200 people stopped by CSID’s
booth to learn about its utility services and technology, providing
them with award-winning drinking water. The feedback from
the public was overwhelmingly positive. Customers of CSID and
neighboring water districts praised the new branding and excellent
quality services. Many community members and representatives
of other government agencies were pleased with Quest’s support.
Comments from the public helped generate future communications
and outreach content and gauge the public’s brand reception.
Quest’s team gleaned valuable insight and comments to enhance
social media strategies and content.
Bi-annually, CSID hosts a community Open House allowing their
customers to tour the facility and see the hard work that goes
into providing the excellent water they receive. Quest supported
CSID with event planning, implementation, photography, and
videography. Quest’s project team also performed new maneuvers
with our drone, such as flying it out of the bay doors of CSID’s water
plant. This offered an interesting viewpoint that will be used on future projects. The team also recorded each
station where staff created presentations about their work and demonstrated some of their technical skills.
• Branding.
• Collateral development.
• Community outreach services:
special events and planning.
• Crisis, social media, and strategic
communications plans development and
implementation.
• Graphic design services.
• Market research: community awareness
and perception survey.
• Public relations services; press releases and
media outreach.
• Social media management: content
curation and distribution for CSID’s operated
Facebook, Twitter, Instagram, and LinkedIn
accounts.
• Special event support, including ground-level
and drone photography and videography, as
well as collateral development, planning, and
notification assistance.
• Video production highlighting their brand’s
story, initiatives, and services.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 31Page 2056 of 3773
TAB 5:
Specialized Expertise
of the Team Members
Page 2057 of 3773
Quest’s primary goal under this contract will be to serve as an extension of the Collier County Community
and Human Services Division staff to provide additional resources and expertise to perform the requested
services detailed in the scope of work. The Quest team proposed for this contract was handpicked to
meet the specific needs of the Division because of their project management skills, technical expertise,
abilities to communicate effectively with diverse stakeholders, media relations, and project knowledge. We
are confident they will provide you with exceptional service and results that will reflect and enhance the
Division’s mission and goals.
Following is a description of the proposed contract team and the role to be played by each member of the
team selected to support the Collier County Community and Human Services Division:
Jill Cappadoro, Project Manager – Senior Marketing & Communications/Quality Control
Jill Cappadoro’s public sector experience spans 25 years. Ms. Cappadoro has conducted
market research studies to better understand public perception on community issues
and has used the findings to develop marketing programs as well as implement media
campaigns to educate the community. She has extensive experience in organizing public
meetings, excellent communication skills, and has served as spokesperson representing
these public sector agencies with media, county commission and city council leadership. Ms. Cappadoro is
focused on developing project branding, marketing, and communications programs for her clients. She has
a strong background in writing, developing public information materials that position complex messages
for community understanding and managing projects from conception through completion. Her expertise
includes public involvement initiatives that engage citizens, interested stakeholders, policy makers, funders,
and transportation advocacy groups.
Sara Shepherd, Senior Marketing & Communication – Media Relations
Sara Shepherd serves as a project manager for branding, marketing, and strategic
communications projects for clients. She serves Collier County’s Community & Human
Services Division and led marketing and outreach campaigns during the COVID-19
pandemic and post Hurricane Ian. Ms. Shepherd is a communications professional and
digital marketing strategist adept at initiating and maintaining positive rapport with
government agencies, community groups, residents, business owners, and officials. Her expertise includes
all aspects of social media, media relations, special events planning, collateral development, public meeting
coordination and public notification processes, building community consensus, and promoting, recruiting,
and facilitating programs. She is skilled at public relations, including writing and editing news releases,
feature stories, op-eds, and public service announcements.
Davida Franklin, Senior Marketing & Communications – Strategic Planner
Davida Franklin is a passionate public relations professional with 15 years of experience in
community programs, outreach, marketing, legislative advocacy, and event planning. Detail-
oriented and highly driven, Ms. Franklin excels at building connections and collaborating to
exceed expectations for any given project. She is proficient in Microsoft 365, Adobe Creative
Cloud, Canva, Google Analytics, WordPress, managing graphic design, and digital media.
Riley Kempton, Marketing & Communications – Social Media and Research
Riley Kempton is a public relations and community outreach specialist with six years of
experience managing and coordinating campaigns, government relations, and event/
meeting planning. Ms. Kempton has a strong background in developing and executing
strategic communication plans and is skilled in crisis communication, and public speaking,
and has a proven track record of establishing and maintaining relationships with key
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 33
Specialized Expertise of Team Members
PROJECT TEAM MEMBERS
Page 2058 of 3773
stakeholders. Meticulous and detail-oriented, she is adept at researching and generating ideas for campaigns
and marketing while ensuring accuracy and authenticity. She is proficient in Adobe Creative Cloud, Microsoft
365, Photography and Videography, Canva, Squarespace, WordPress, Search Engine Optimization, and social
media management.
Shanna Overhulser, Marketing & Communications – Community and Stakeholder
Engagement
As a resident of Southwest Florida, Shana Overhulser has more than nine years of
experience in communications focusing on engaging the community, supporting
stakeholders, elected officials, municipal government, special interest organizations,
community partnerships, while most essentially cultivating client relationships with
responsive service. Ms. Overhulser excels at providing public engagement, communications
across all media, special events, market research, and digital communications whether on websites or social
media.
Terry Cure, Senior Marketing & Communications – Bilingual Services and Quality
Control
Terry Cure has more than 20 years of experience as a successful business development,
public outreach, public involvement, and community relations professional. She has relevant
experience of delivering bilingual interpretation, translation, and communication services.
She can interpret and translate both oral and written communication and speaks Spanish
fluently. She has served as the public information specialist for municipal, transit, aviation, and state projects
for clients providing grassroots outreach as well as technical translation services.
Dylan Conway, Senior Web Specialist
Dylan Conway has more than 25 years of experience with website development and
maintenance and content management systems. He understands the need for websites
to be functional and user-friendly, with easy site navigation, a more streamlined site plan,
easy to read text, and inviting graphics. He provides high-quality customer service, dealing
effectively and efficiently with clients and other content providers. He is adept at ensuring
website ADA compliance, quality, performance, and reliability. Mr. Conway is intimately
familiar with www.colliercountyhousing.com website and is eager to ensure an accessible, multifunctional,
updated look and feel for the Affordable Housing web presence.
Desmond Tatilian, Web Specialist
Desmond Tatilian is an experienced website and software developer with eight years
expertise in design, development, testing and maintenance of websites and software
systems. He is proficient in various platforms, languages, and embedded systems. Mr.
Tatilian’s skills include WordPress, SQL, CSS, Git, JavaScript and Devos. He has extensive
experience with Windows and MacOS client / server networks, website development and
maintenance, and a wide range of software applications, as well as working across various online platforms
and content management systems. He understands the need for websites to be functional and user‐friendly,
with easy site navigation, a more streamlined site plan, easy to read text and inviting graphics. Mr. Tatilian is
adept at ensuring website quality, performance, and reliability.
Ivan Rodriquez, Multimedia Services Manager – Video, Audio, Drone, and Voiceover
Talent
Ivan Rodriguez is a multimedia creative specialist with 11 years of experience in the video
industry. Mr. Rodriguez’s overall experience includes voice talent, editing, producing,
directing, storyboarding, motion graphics, cinematography, photography, set design,
lighting, archiving, social media marketing, and community engagement. He has stepped
into a variety of roles in the industry and is proficient in the Adobe Creative Suite to edit video, photo, and
audio. Mr. Rodriguez’ ambition and desire to rise above the ordinary makes him an outstanding leader for
Quest’s multimedia production team.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 34Page 2059 of 3773
Mercedyz Mitchell, Multimedia Services Coordinator – PSAs and Quality Control
Mercedyz Mitchell is a multimedia specialist. As an experienced video editor and
producer, Ms. Mitchell has experience supporting and directing the execution of scripting,
storyboarding, sound, camerawork, editing, and final delivery of projects. Ms. Mitchell served
as the lead on Manatee County’s transit informational ‘how-to’ video series, Statewide
Workforce Development 30-video website project, and various other projects developing
storyboards, providing voiceovers, and editing the final products. Her expertise provides a systematic
approach to producing public service announcements entirely in-house and with very limited budgets.
Sophia Tingle, Creative Services Manager / Senior Graphic Designer
Sophia Tingle has 21 years’ experience in print and presentation design, web, social media,
event planning and marketing. She reviews, analyzes, and creates visual solutions that
communicate a variety of advertisement and marketing needs. Her artistic and professional
disciplines have helped translate ideas and messages into creative images, resulting in the
creation of very simple to complex designs. Ms. Tingle brings her proficiency for creative
concept development and design to branding, advertising, and community relations. She utilizes Adobe‘s
Creative Cloud such as InDesign, Photoshop, Illustrator and Acrobat. She also uses her capabilities in web
development using CMS program WordPress and social media strategy and planning.
Chip Boeckh, Senior Graphic Designer
Chip Boeckh is a veteran graphic design professional with more than 30 years of
experience as an art director and graphic designer. He is skilled at conceptualizing and
organizing multiple publications and oversees all aspects of production, including directing
photoshoots. Mr. Boeckh is highly creative, excelling at concept creation, publication
branding, web design, and print content development. He has in-depth knowledge
and experience using both MAC and PCs in Adobe Creative Suite software, including InDesign, Illustrator,
Photoshop, and After Effects; Apple: Pages, Numbers, and Keynote; Microsoft Office: Word, Excel, and
PowerPoint; QuarkXpress, and Prezi. As a graphic designer for Quest, he brings his team-oriented, deadline-
driven mindset and expert skills to deliver an engaging, high-quality product to clients.
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 35Page 2060 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 36
Jill Cappadoro
Project Manager
Sr. Marketing & Outreach/Quality Control
Sara Shepherd
Sr. Marketing &
Outreach Manager
Terry Cure
Sr. Marketing &
Outreach/Bilingual
Sophia Tingle
Creative Services Manager -
Senior Graphic Designer
Chip Boeckh
Senior Graphic
Designer
Dylan Conway
Sr. Website
Developer
Project Organizational Chart
Community & Human Services Division
Riley Kempton
Marketing &
Communications
Mercedyz Mitchelle
Multimedia Services
Coordinator
Page 2061 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 37
Jill Cappadoro
Project Manager – Senior Marketing & Communications/Quality Control
Experience – 25 Years
Jill Cappadoro’s public sector experience spans 25 years. Ms. Cappadoro has conducted
market research studies to better understand public perception on community issues
and has used the findings to develop marketing programs as well as implement
media campaigns to educate the community. She has extensive experience in
organizing public meetings, excellent communication skills, and has served as spokesperson representing
these public sector agencies with media, county commission and city council leadership. With the benefit
of such an extensive career in public transportation, Ms. Cappadoro is focused on developing project
branding, marketing, and communications programs for her clients. She has a strong background in writing,
developing public information materials that position complex messages for community understanding
and managing projects from conception through completion. Her expertise includes public involvement
initiatives that engage citizens, interested stakeholders, policy makers, funders, and transportation advocacy
groups.
RELEVANT PROJECT EXPERIENCE
Charlotte County Transit Development Plan, 10-Year Update
Charlotte County, FL (2024 – Present)
Ms. Cappadoro serves as the consultant project manager on this study that will update Charlotte County’s
Transit Development Plan. Ms. Cappadoro will develop the Public Involvement Plan and the plan for
marketing and outreach for this study. She will identify participants for stakeholder interviews and assist with
conducting interviews. Ms. Cappadoro and the Quest team will serve an integral role in the planning and
implementation of public workshops.
Hillsborough County Aviation Authority, Tampa International Airport 2022 Strategic Master Plan Update
Hillsborough County, FL (2022 – Present)
Ms. Cappadoro serves as the primary local contact, coordinating, and facilitating numerous stakeholder and
public workshops for Tampa International Airport staff and local public sector agencies, as well as public
meetings to ensure effective and efficient input into the planning process. She coordinated and facilitated a
hybrid format including live virtual together with an in-person format. She led development of room layout,
flow of information stations, directional and information signage, and staff management. For the Airport’s
Master Plan Update, Ms. Cappadoro also served as a project manager for the Airside Departure Intercept
Surveys during which more than 1,700 surveys were completed. Her role included coordination of meetings
throughout several neighboring counties in Tampa Bay and included data base management, development
of public notices, summary notes, and other information collateral.
Collier County, Design Services for Stormwater Improvements for the Big Cypress Golf Course
and Country Club
Collier County, FL (2023 – Present)
Ms. Cappadoro supports the prime contractor project manager and Quest’s project Community
Engagement Specialist by providing quality control for stakeholder lists, communications with stakeholders,
and creation and delivery of public meeting materials.
Pasco County Public Transportation (PCPT), GoPasco Branding and Marketing for Community and
Employee Outreach
Pasco County, FL (2020 - 2023)
Ms. Cappadoro served as the project principal and quality control manager for this contract. She provided
strategic direction and planning in support of key initiatives including the research, concept development,
final rebranding, and roll-out plan for GoPasco as the agency identity and brand. Ms. Cappadoro worked
closely with County staff and spearheaded efforts of the Quest Team. Responsible for increasing awareness
of the value and benefits that GoPasco provides to the overall transportation infrastructure in the Tampa Bay
Page 2062 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 38
region, Quest worked with GoPasco building and maintaining positive relationships between stakeholders,
taxpayers, and community partners, refreshing and advancing the GoPasco brand, encouraging
customer, community, and stakeholder participation in GoPasco’s planning efforts and public involvement
opportunities; and creating a comprehensive marketing plan.
Florida Department of Veterans’ Affairs (FDVA), Media Outreach and Branding
Statewide, FL (2016 – 2020)
Reporting to FDVA’s Communications Director during the first four years of this contract, Ms. Cappadoro
served as project manager for strategic communications and quality control for daily posting of social media
content, website content and maintenance, development of public service announcement videos, print
and online collateral and mobile application updates. She led the Quest team, which actively serves as an
extension of the FDVA communications division, to inform veterans and their families about their earned
benefits. Additionally, she managed the production of FDVA’s health care professional recruitment and
retention video and its State Homes marketing video. The recruitment video has been used in an FDVA
statewide cinema and online advertising campaign.
Florida Department of Transportation (FDOT) Statewide, Construction Careers Consultant
Statewide, FL (2014 – 2022)
Ms. Cappadoro served as project principal for the Florida Department of Transportation (FDOT) grant-funded
Construction Careers program, acting on behalf of FDOT in its efforts to recruit workforce and champion the
On-the-Job Training Program, support Construction Career Days and Adult Career Fair events. She managed
the day-to-day operations, quality control, public relations, and program development. Ms. Cappadoro
served as a liaison with FDOT and the Federal Highway Administration, responsible for monthly reporting,
budget adherence and development of such program partnerships as with the Minority Institutes of Higher
Education forum, Southern Transportation Civil Rights Conference, and Florida Transportation Builders’
Association.
Collier County, CEI Services for Wastewater Basin Program
Collier County, FL (2015 – 2017)
Working closely with the county and prime contractor project teams, Ms. Cappadoro led the design,
development and quality control of the project brand identity, brand messaging and public information
related collateral. This multi-phased construction project includes a logo, project card and a website.
Additional public information collateral included public meeting signage and fact sheet.
EDUCATION
• Bachelor of Arts, Mass Communications, University of South Florida
• Diversity, Equity and Inclusion in the Workplace Certificate, University of South Florida
Page 2063 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 39
Sara Shepherd
Senior Marketing & Communication – Media Relations
Experience – 16 Years
Sara Shepherd serves as a project manager for branding, marketing, and strategic
communications projects for clients, and in a business development capacity. She is
an experienced communications professional and digital marketing strategist that
is adept at initiating and maintaining positive rapport with government agencies,
community groups, residents, business owners, and officials. Her expertise includes all aspects of social
media, media relations, special events planning, collateral development, public meeting coordination and
public notification processes, building community consensus, and promoting and facilitating programs. She
is skilled at public relations, including writing and editing news releases, feature stories, op-eds, and public
service announcements. Ms. Shepherd is experienced at responding and managing crisis communications
to the public and media. She displays leading-edge spirit and creative approach to every pursuit and thinks
projects through in new and innovative ways.
RELEVANT PROJECT EXPERIENCE
Collier County Community and Human Services Housing Operations, Affordable Housing
Collier County, FL (2019 – Present)
Ms. Shepherd is the Project Manager and lead contact for this project. She provides marketing strategies,
writes social media content, and oversees the project schedule, work quality, staff, and budget. Quest
developed Collier County’s website targeted to renters, homebuyers, homebuilders, and developers. Quest
hosts the site and provides ongoing technical and content updates. Quest provides graphic design and
content development for their quarterly reports. The Quest team provides for launches of new program
funds received such as Disaster Insurance Deductible Assistance to homeowners and HOME-ARP assistance.
These program launches include social media and e-blast content development, news releases, website
content and reporting. Materials are internally translated into Spanish and Ms. Shepherd coordinates Haitian
Creole translations.
Collier County Community and Human Services, Collier Community Assistance Program
Collier County, FL (2021 – 2022)
Ms. Shepherd was the Project Manager spearheading efforts for Collier County’s financial assistance program
dispensing funds to households and small business owners affected by COVID-19. This initiative sought to
aid full-time Collier County residents who were behind on rent or utility payments due to the economic
challenges presented by COVID-19. The initiative also provided grants to small business owners in receipt
of the Economic Impact Disaster Loans (EIDL) to repay those loans and with past-due utility bills. The
multi-year campaign consisted of adding program webpages to the Housing Operations existing website,
water bill inserts, branding through graphics and themes, flyers, email campaigns using Constant Contact
and animated public service announcements (PSAs). Ms. Shepherd also employed social media graphics
and messages, and digital out-of-home cross platform display advertisements. She secured PSAs on local
television networks, wrote news releases, coordinated internal Spanish translations, and coordinated Haitian
Creole translations.
CollierCARES Marketing Campaign, Marketing and Branding Services
Collier County, FL (2020)
Ms. Shepherd was the lead for the county’s efforts to market Coronavirus Aid, Relief, and Economic Security
(CARES) Act federal relief funds to aid nonprofits and community health and safety providers, licensed
childcare providers, individuals and families, and small businesses. She coordinated staff, oversaw budget
and materials, work quality, and translation services. The Quest team compiled a database for the nonprofit
and community et al. program used to make personal phone calls to alert those entities of the funding.
Other marketing efforts included animated PSAs, press releases, flyers, social media content, email updates,
radio PSAs, and streaming audio outreach. Quest also produced a video PSA in partnership with the
Department of Health. Ms. Shepherd helped oversee the video coordination, including drone and quality
Page 2064 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 40
management during postproduction. She also worked with the Creative Team to ensure each marketing
program had its own unique theme yet included recognizable elements to facilitate a cohesive look and feel.
A major component of this initiative was developing webpages to explain the program, providing access
to the funding applications, and answering frequently asked questions. Ms. Shepherd wrote all content for
the webpages with county staff and contributions from the team and collaborated with Quest’s website
specialist and graphic designers to ensure functionality, proper use of colors and development of eye-
catching graphics. Ms. Shepherd wrote all news releases and developed each campaign’s messages. Quest
also internally translated materials into Spanish.
Coral Springs Improvement District (CSID), Branding and Marketing
Coral Springs, FL (2021 – 2022)
Quest was hired to help CSID position itself in the community as an exceptional water provider, separate
from the City of Coral Springs. The team’s messaging centered on educating the community about CSID’s
mission and value to the community, and finer points that differentiate them from the City. Ms. Shepherd
led the rebranding, development and implementation of a comprehensive and strategic communication
and marketing plan, including writing a crisis communications plan, social media policy and developing and
launching social media accounts. Ms. Shepherd also spearheaded CSID’s canal maintenance project that
would remove trees within the agency’s right of way to prevent flooding from downed trees during strong
weather events. She branded the project as the Stormwater Resiliency and Safety Project to position the
agency in a positive light within the community and worked with the project team to develop a presentation
used for a City Commission meeting. She led content development of all deliverables.
Ocala Water Resources, Ocala Wetland Recharge Park Video and Animation Services
Ocala, FL (2020)
The City of Ocala’s latest ecologically minded initiative, the Ocala Wetland Recharge Park, is a 60-acre refuge
that contains two-and-a-half miles of paved walking trails, boardwalks, wildlife lookouts, and educational
displays. The park supplements the natural recharge of the underground Upper Floridian aquifer. Quest
was tasked with taking pre-existing designs of a character called Murphy, the Southern Fox Squirrel, and
combining cutting-edge video editing and graphic design capabilities and animation expertise, to deliver a
3-minute engaging, educational video. As Quest’s Project Manager, Ms. Shepherd allocated staff resources,
provided quality control over all services and deliverables as well as customer relations, assisted with directing
the video shoot, and managed project staff and work activities, schedules and budget matters as needed.
EDUCATION
• Master of Arts in Communication, Queens University of Charlotte
• Bachelor of Science in Agricultural Education and Communication, University of Florida
• Certified Public Manager, Florida State University
Page 2065 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 41
Riley Kempton
Marketing & Communications – Social Media and Research
Experience – 6 Years
Riley Kempton is a public relations and community outreach specialist with six years
of experience managing and coordinating campaigns, government relations, and
event/meeting planning. Ms. Kempton has a strong background in developing and
executing strategic communication plans and is skilled in crisis communication,
and public speaking, and has a proven track record of establishing and maintaining relationships with key
stakeholders. Meticulous and detail-oriented, she is adept at researching and generating ideas for campaigns
and marketing while ensuring accuracy and authenticity. She is proficient in Adobe Creative Cloud, Microsoft
365, photography and videography, Canva, Squarespace, WordPress, Search Engine Optimization, and social
media management.
PROJECT EXPERIENCE
Big Cypress Stormwater Improvements, Community Engagement and Outreach
Collier County, FL (2023 – Present)
In support of community engagement and outreach, Ms. Kempton supports planning and implementation
of public meetings including a Homeowners’ Association meeting set up, welcome and sign-in station,
comments station, and follow up summary reporting.
Florida Department of Transportation (FDOT) District One, Barrier Islands Complete Streets PD&E Study
Sarasota and Manatee Counties, FL (2024 - Present)
Ms. Kempton supports public involvement efforts for the Barrier Islands Complete Streets. This Project
Development and Environment (PD&E) Study evaluates enhancing the circulation and operations of traffic,
both for motorized and non-motorized vehicles, on the Sarasota/Manatee Barrier Islands. Ms. Kempton
organizes information for potential public meetings and workshops. Additionally, Ms. Kempton assists in
managing content for the webpage.
Florida Department of Transportation (FDOT) District One, Pine Island Bridge Repairs
Lee County, FL (2024)
Following the destruction of Hurricane Ian in an Executive Order from the Governor, emergency and
permanent repairs were ordered to the Pine Island Bridge to enhance the quality of life and safety of
residents of Pine Island, Matlacha, and Lee County. To ensure the public was informed of the details of the
repairs, a public meeting was held on April 11, 2024. Ms. Kempton supported the public meeting efforts for
the Pine Island Bridge Repairs.
Florida Department of Transportation (FDOT) District One, DeSoto Bridge Replacement PD&E Study
Bradenton, FL (2023 - Present)
Ms. Kempton supports public involvement efforts for the DeSoto Bridge Project Development and
Environment (PD&E) study, which evaluates alternatives for an in-kind replacement of the DeSoto Bridge
over the Manatee River. Ms. Kempton develops content for the webpage, fact sheets, newsletter articles, and
social media. She leads the identification of neighborhood associations and stakeholders and supports the
development of public meeting/hearing materials and public involvement documentation. Additionally, Ms.
Kempton organizes efforts for the upcoming public hearing.
Florida Department of Transportation (FDOT) District One, Bradenton-Palmetto Connector Alternative
Corridor Evaluation Study
Manatee County, FL (2023 - Present)
Ms. Kempton supports public involvement efforts for the Bradenton-Palmetto Connector Alternative Corridor
Evaluation (ACE) study. This study evaluates feasible corridor alternatives to connect the Cities of Bradenton
and Palmetto across the Manatee River to improve regional multimodal mobility, connectivity, and safety for
all users, including motorists, bicyclists, pedestrians, and transit. Ms. Kempton is responsible for developing
Page 2066 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 42
outreach communication collateral materials, graphics, and organizing in-person engagement. In this role,
Ms. Kempton writes content for the webpage, crafts key messaging, and develops social media posts. She
supports community outreach in Manatee County and surrounding counties to increase project awareness
and gather input.
PREVIOUS RELEVANT EXPERIENCE
TM Strategic Consulting, Director of Campaigns and Digital Media
Lee County, FL (2018 - 2023)
As Director of Campaigns and Digital Media, Ms. Kempton oversaw the day-to-day operations of campaigns,
including budgeting, staffing, and organizing community outreach and grassroots mobilization. She
developed compelling communication materials such as position papers, press releases, and mass
communication email blasts. She designed impactful campaign collateral including websites, mailers, palm
cards, and video productions. Committed to serving elected officials, she organized community events and
represented the officials at functions around Southwest Florida. Ms. Kempton was integral in the election of
over 20 elected officials over three campaign cycles. In addition to her campaign work, she also managed
public relations services for corporate clients.
EDUCATION
• Bachelor of Arts, Political Science, Florida Gulf Coast University
Page 2067 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 43
Terry Cure
Senior Marketing & Communications – Bilingual Services and Quality Control
Experience – 20 Years
Terry Cure has more than 20 years of experience as a successful business development,
public outreach, public involvement, and community relations professional. She has
relevant experience delivering bilingual interpretation, translation, and communication
services. She can interpret and translate both oral and written communication and
speaks Spanish fluently. She has served as the public information specialist on municipal, transit, aviation,
and state projects for clients including grassroots and technical translation services.
RELEVANT PROJECT EXPERIENCE
Collier County Community and Human Services Housing Operations, Affordable Housing
Collier County, FL (2019 – Present)
Ms. Cure provides translation services supporting Quest’s development of Collier County’s website targeted
to renters, homebuyers, homebuilders, and developers. She has served on such initiatives as the Disaster
Insurance Deductible Assistance to homeowners and HOME-ARP assistance. These program launches
include social media and e-blast content and materials are internally translated into Spanish.
Wedge Preserve Park, Community and Stakeholder Engagement
City of Parkland, FL (2023 – Present)
Ms. Cure leads the public input initiative as part of the design team for the City of Parkland’s Wedge Preserve
Park. The park, which will include baseball fields, basketball courts, pickleball courts, a pavilion, and a splash
pad, encompasses 36 acres in the heart of Parkland. Ms. Cure serves as the public involvement lead for the
project. Her duties include the publication of project and public meeting information, creation of a digital
survey, and development of project webpage, to advance the park design while gathering public input.
St. Lucie County Environmental Resources Department Earth Day Festival
St. Lucie County, FL (2022)
Ms. Cure supported the sponsorship development and donation efforts for the annual St. Lucie County
Earth Day Festival as part of this St. Lucie County marketing contract. She coordinated with the client and
community partners to obtain sponsorships for the event.
Coral Springs Improvement District, Communication Services
Broward County, FL (2021 – Present)
Ms. Cure supports the Coral Springs Improvement District by supporting a marketing campaign to help
educate the community about the Improvement District’s role and accomplishments. The campaign
includes community outreach to key local stakeholders. She is also supporting an in-person grassroots
survey at the Coral Springs Square to gauge the brand awareness for the Coral Springs Improvement District.
Palm Tran 2022-2031 Transportation Development Plan
Palm Beach County, FL (2021)
Ms. Cure supported the public outreach strategy for the study through various mechanisms, including
contacting municipalities and other government agencies for stakeholder interviews. She was instrumental
in coordination with key stakeholders informing them of the project and gathering support and attendance
for the different meeting opportunities.
EDUCATION
• Bachelor of Science, Communications, University of Miami
Page 2068 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 44
Dylan Conway
Senior Website Specialist
Experience – 25 Years
Dylan Conway has more than 25 years of experience in information technology (IT) and
website services. He has extensive experience with Windows client / server networks,
website development and maintenance, and a wide range of software applications, as
well as working across various online platforms and content management systems.
He understands the need for websites to be functional and user‐friendly, with easy site navigation, a more
streamlined site plan, easy to read text and inviting graphics. He provides high‐quality customer service,
dealing effectively and efficiently with clients and other content providers. He is adept at ensuring website
quality, performance and reliability. Mr. Conway has extensive experience with Dreamweaver, Photoshop,
Linux operating systems and database‐driven websites, as well as HTML, CSS, PHP, JavaScript, and Content
Management Systems including WordPress, Joomla, and Pulse. He understands website ADA compliance
requirements and has experience performing website ADA compliance analysis and remediation. He has
extensive experience with the latest Windows platforms, MS Office products, network connectivity and TCP/
IP configuration. His ingenuity, motivation and proven organizational skills make him a true asset to Quest.
RELEVANT PROJECT EXPERIENCE
Collier County Community and Human Services Housing Operations, Affordable Housing
Collier County, FL (2019 – Present)
Quest provides marketing strategies, social media content and website development for the Affordable
Housing contract for Collier County. Quest developed Collier County’s website targeted to renters,
homebuyers, homebuilders, and developers, hosts the site, and provides ongoing technical and content
updates. Mr. Conway developed the website www.colliercountyhousing.com to for Collier County Community
and Human Services Division, Housing Operations. The mobile device friendly, responsive website contains
information about affordable housing opportunities in the Collier County area for both residents and
developers. The site features colorful infographics, an online feedback form and media page.
City of St. Cloud, Marketing and Public Relations
St. Cloud, FL (2022 – Present)
Quest is providing on-call public relations, communications and marketing support to the City of St. Cloud.
This is a task order contract. Tasks have included design and layout of the city’s quarterly newsletter, and
development and layout of a Legislative Priorities brochure and a Citizens Guide to Council Meetings. Other
tasks include developing an educational marketing plan for the city’s Community Redevelopment Agency,
parking lot signage design, magnet design, brochure template design and layout with content refreshed,
promotional flyer and social media encouraging feedback about the city’s procurement process and social
media graphics. An ongoing task is providing website updates and issue resolution. Mr. Conway manages
and maintains the website www.stcloudfl.gov for the City. This is the City’s official website and provides
residents and visitors with detailed information on all aspects of city government and services. Mr. Conway
regularly updates the website with the latest information, news and events, and provides technical support
to the City’s staff as needed.
City of Delray Beach, Website Development
Delray Beach, FL (2022 - Present)
Mr. Conway developed the website www.germantownroadimprovements.com to support the City of Delray
Beach’s Old Germantown Road Complete Streets Project. The site contains detailed information regarding
the project objectives, plans and schedules. The website highlights the benefits of the project for residents
and includes public meeting presentations and documents, project news and updates, and a contact form.
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 45
Delaware River Port Authority (DRPA) PATCO Franklin Square Re-Opening Construction Monitoring
Services
Philadelphia, PA (2022 – Present)
Quest supports the prime contractor and the Delaware River Port Authority (DPRA) communications
department with public involvement to create awareness and educate the public on the construction
activity. Quest leads efforts of developing a project brand that reflects both Philadelphia’s proud history and
robust revitalization efforts, a media toolkit, all project construction alerts, email blasts, collateral, creating
and updating a project website. Mr. Conway developed the website www.thefranklinsquarestation.com
to support the Franklin Square Station reconstruction project in Philadelphia. The site contains detailed
information regarding the project plans, schedules, and costs. The website highlights the benefits of the
project for residents and includes public meeting presentations and summaries, construction updates,
project renderings, and monthly construction photos.
Florida Department of Transportation (FDOT) District One, Website Management and Development
Southwest FL Region (2021- Present)
Mr. Conway manages, maintains and updates the website www.swflroads.com for the Florida Department
of Transportation, District One. He also redesigned the website and developed a new content management
platform. The new website is completely customized to the client’s specifications with administration
systems that permit the client’s staff to update the content as needed. It contains details of all FDOT
construction, design and planning projects in the district. It features Google Maps to indicate the location of
each project and a project finder that allows visitors to find projects by road, city or county. Each project page
includes a map, project details, RoadWatch information, and downloadable documents and images. The site
also has a latest news section and allows visitors to submit questions and comments on individual projects.
Florida Department of Transportation (FDOT) Statewide Workforce Development Program, Website
Development
Statewide, FL (2020 - Present)
Mr. Conway developed and manages the website www.floridaroadjobs.com to support the Florida
Department of Transportation’s Statewide Workforce Development Program. The mobile device friendly,
responsive website contains information to help students and jobseekers find information about training
and job opportunities in the road construction industry. The site features embedded videos, animations,
interactive elements and contact forms. It also includes a sophisticated job board system that allows
contractors to post employment opportunities, and job seekers to register and submit applications. Mr.
Conway also generates regular analytics reports to track website performance.
Boca Raton Airport Authority, Website ADA Compliance Remediation
Boca Raton, FL (2019)
Mr. Conway analyzed the website www.bocaairport.com for compliance with ADA requirements and
guidelines, performed remediation as needed, and provided training for airport staff. ADA compliance issues
were discovered using Sort Site analysis software and manual review. Recommended remediation measures
were provided to the client and performed once approved. Training was provided to the client’s staff so that
they could maintain website ADA compliance moving forward.
City of Sarasota US 41-Fruitville Road Roundabout Construction Project, Website Development
Sarasota, FL (2019 - 2020)
Mr. Conway developed the website www.us41fruitvilleroundabout.com to support the City of Sarasota’s
roundabout construction project at US Highway 41 and Fruitville Road. The mobile device friendly, responsive
website contains extensive information on all aspects of the project, allowing the public to stay up to date on
its progress. The site features project maps, road closure alerts, aerial photos, public meeting information and
an online feedback form.
EDUCATION
• Computer Science / Mathematics, Temple University
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 46
Mercedyz Mitchell
Multimedia Production Services Manager
Experience – 6 Years
Mercedyz Mitchell is a multimedia specialist. As an experienced video editor and
producer, Ms. Mitchell has worked with multiple public and private industries. She
is experienced with sound systems, lighting rigs, video walls as well as live camera
shooting using both older and modern equipment. She has worked in the live
entertainment industry, supporting shows for artists such as The Eagles, Pink, Taylor Swift, Queen, Adam
Lambert and more. Ms. Mitchell has experience supporting and directing the execution of scripting,
storyboarding, sound, camerawork, editing, and final delivery of projects, as well as building relationships
with clients in the healthcare, professional sports, music, 2D and 3D graphic animation and transportation
industries.
RELEVANT PROJECT EXPERIENCE
Collier County Affordable Housing Assistance Program, Video Services
Collier County, FL (2022 - Present)
Ms. Mitchell served as a video editor for Collier County Affordable Housing Assistance Program. She created
and edited past PSA animated informational videos. These videos included audio recording, 2D animation,
and graphic animation skill work.
The Ounce of Prevention Fund of Florida, Public Service Announcements and Social Media
Statewide, FL (2024 - Present)
The Ounce of Prevention Fund of Florida engaged Quest to develop one 30-second and one 15-second Public
Service Announcement for a child abuse prevention campaign and a safe sleep campaign, and two mini
social media clips for each campaign. Ms. Mitchell serves as videographer for this contract.
Toho Water Authority Public Information Services
Osceola and Polk Counties, FL (2023)
Quest was selected for the inaugural public information services contract for the Toho Water Authority
(Toho), the largest water, wastewater, and reclaimed water services provider in Osceola County. Ms. Mitchell
served as a videographer for this project. Her role was to tour the Toho facility with the client and capture the
full process of the water plant from start to finish to create an informational video for the public. Ms. Mitchell
also captured F-roll throughout the facility and obtained live action footage of Toho employees performing
daily tasks at their place of business.
Florida Department of Transportation Statewide, Statewide Workforce Development
Statewide, FL (2023)
The Florida Department of Transportation’s (FDOT) Statewide Workforce Development Program assists
in implementing various initiatives to connect job seekers with community partners and contractors
who are hiring. The Statewide Workforce Development (SWWFD) Program collaborates with community
partners to identify, train, and connect qualified workers with the road and bridge construction industry. Ms.
Mitchell served as lead videographer and video editor for this project. The team was tasked with conducting
interviews and capturing B-roll of different contractors throughout Florida. They were then tasked with
creating 40 videos to highlight the many different job opportunities throughout the state and for the
SWWFD website update. Her roles during postproduction included identifying job specific clip selection,
audio engineering, 2D graphic animation and color correction.
City of Punta Gorda, Photography Services
Punta Gorda, FL (2023)
Ms. Mitchell served as the lead ground photographer for this photography services contract. She and her
colleague worked with the City of Punta Gorda to capture and highlight the best of the city through ground
and drone photography.
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 47
Florida Department of Veterans’ Affairs (FDVA), Media Outreach and Branding Services
Statewide, FL (2022)
Quest provides media outreach, branding, strategic communications, and quality control services to the
Florida Department of Veterans’ Affairs, serving as an extension of the FDVA communications division to
inform veterans and their families about their earned benefits, services, and support. Ms. Mitchell served
as senior video editor and onsite lead for this project. She performed event coverage and interviews and
was tasked with creating a PSA video. Ms. Mitchell served as the photographer as well as the audio-visual
assistant during the grand opening of a State Veterans’ Nursing Home. Her role was to capture high-quality
photography of the live event for social media usage and help set-up process for the live streamed event.
Coral Springs Improvement District (CSID), Branding and Marketing
Broward County, FL (2022 – Present)
Quest was hired to help the Coral Springs Improvement District position itself in the community as an
exceptional water provider, separate from the City of Coral Springs. The team’s messaging centered
on educating the community about CSID’s mission and value to the community, and finer points that
differentiate them from the City. Ms. Mitchell was tasked with creating 2D graphic animations and
performing audio engineering to enhance the audio for a six-video project.
City of Ocala Water Resources, Video Services
Ocala, FL (2022 - Present)
Ms. Mitchell serves as the video production specialist for the City of Ocala Water Resources Department. Her
jobs include script writing, storyboarding, obtaining footage, audio engineering, 2D graphic animation and
video editing. She was tasked with creating informational videos on the different processes water undergoes
for both drinking water and reclaimed water.
Gainesville Housing Authority, Technical and Creative Services
Gainesville, FL (2022)
Ms. Mitchell served as the video production specialist while attending a ribbon-cutting ceremony for
the Gainesville Housing Authority. Ms. Mitchell was charged with obtaining ground footage of the event,
managing the sound engineer, and establishing a live feed connection to social media while also obtaining
B-roll of the event coverage. During the post-production, Ms. Mitchell executed the editing process by
creating the informational and interactive videos and incorporating color correction, graphic design, 2D
graphic animation and audio adjustments.
Cooper City Mayor Public Announcement, Video Services
Cooper City, FL (2021)
Ms. Mitchell served as the videographer to capture the Mayor’s Message for Cooper City. She set up the
required lavalier and shotgun microphones to capture audio while simultaneously staffing 4K cameras to
capture the highest quality possible. During post- production, Ms. Mitchell performed the editing process of
the videos with color correction and audio adjustments.
EDUCATION
• Bachelor of Science, Show Production, Full Sail University
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 48
Sophia Tingle
Creative Services Manager / Senior Graphic Designer
Experience – 21 Years
Ms. Tingle has 21 years’ experience in print / presentation design, web, social media,
event planning and marketing. She reviews, analyzes, and creates visual solutions
that communicate a variety of advertisement and marketing needs. Her artistic
and professional disciplines have helped translate ideas and messages into creative
images, resulting in the creation of very simple to complex designs. Ms. Tingle brings her proficiency for
creative concept development and design to branding, advertising, and community relations. She utilizes
Adobe‘s Creative Cloud such as InDesign, Photoshop, Illustrator and Acrobat. She also uses her capabilities in
web development using CMS program WordPress and social media strategy and planning.
RELEVANT PROJECT EXPERIENCE
Collier County Community and Human Services Housing Operations, Affordable Housing
Collier County, FL (2021 – Present)
Quest provides marketing strategies, social media content, and graphics for the Collier County Community
and Human Services Housing Operations. Quest developed Collier County’s website targeted to renters,
homebuyers, homebuilders, and developers. Quest hosts the site and provides ongoing technical and
content updates. Ms. Tingle provides graphic design and content development for their quarterly reports.
She also provides graphic design support in developing both traditional print and digital advertising, as well
as graphic elements for social media campaigns.
Coral Springs Improvement District (CSID), Branding and Marketing
Coral Springs, FL (2021 - 2024)
Quest was hired to help CSID position itself in the community as an exceptional water provider, separate
from the City of Coral Springs. The team’s messaging centered on educating the community about CSID’s
mission and value to the community, and finer points that differentiate them from the City. Ms. Tingle
designed a Frequently Asked Questions brochure for this contract. She supported a marketing campaign to
help educate the community about the Improvement District’s role and accomplishments. The campaign
included community outreach to key stakeholders. Ms. Tingle developed the rebrand of the district logo and
the look and feel of how the district is perceived in the community. She also designs other graphic elements
such as flyers, digital ads, newsletters and more to help enhance their brand’s presence in the region.
Palm Beach County Housing Authority, Communications, Marketing and Media Relations
Palm Beach County, FL (2022 – Present)
Quest was hired to assist the Palm Beach County Housing Authority with rebranding and to reposition their
visibility within the community. Ms. Tingle developed the rebrand of the logo, various collaterals, and the
website appearance.
City of St. Cloud, Marketing and Public Relations
St. Cloud, FL (2021 – Present)
Quest is providing on-call public relations, communications, and marketing support to the City of St. Cloud.
This is a task order contract. Tasks have included design and layout of the city’s quarterly newsletter, and
development and layout of a Legislative Priorities brochure and a Citizens Guide to Council Meetings.
Production includes a print and digital version, which uses the Flipsnack program. Other tasks include
developing an educational marketing plan for the city’s Community Redevelopment Agency, parking lot
signage design, magnet design, brochure template design and layout with content refreshed, promotional
flyer and social media encouraging feedback about the City’s procurement process and social media
graphics. An ongoing task is providing website updates. Ms. Tingle provides the design and layout of the
city’s quarterly newsletter. Production includes a print and digital version.
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 49
Gainesville Housing Authority, Branding and Communications
Alachua County, FL (2021 – 2022)
Ms. Tingle served as graphic designer responsible for rebranding of the 55th Anniversary logo, social media
graphics, presentations, flyers, and marketing plan for the Gainesville Housing Authority.
City of Cooper City, Communication Services
Broward County, FL (2021 – 2023)
Quest supported the City’s communications strategy and digital and communications tactics that include
social media, media releases, newsletters, e-newsletters and other publications and marketing materials. Ms.
Tingle served as graphic designer, responsible for branding of collaterals such as the city’s welcome guide,
brochures, flyers, and social media visuals.
Florida Veterans Foundation (FVF), Governor’s Challenge Communications, Awareness, and Outreach
Plan/Implementation
Statewide, FL (2021 - 2024)
The Governor’s Challenge supports the use of evidence-based practices to prevent suicide among our
service members, veterans, and their families. Quest collaborated with the Florida Veterans Foundation
staff and volunteers to develop a comprehensive Suicide Prevention Campaign and implement marketing,
communications, and public relations strategies that increase the public’s awareness of Florida’s Fight to End
Veteran Suicide, reach targeted audiences and the public, and maximize media opportunities in local, state,
and national media markets. Efforts include program administration and coordination, the development of a
new brand identity, a comprehensive marketing and communication campaign focusing on traditional and
nontraditional digital media, social media initiatives, and paid media campaigns. Support efforts also include
graphic design, new website stakeholder engagement, content development, development of branded
tangible education outreach items, and production of PSAs. Ms. Tingle served as graphic designer creating all
collateral and social media visuals. She also supported logo development, created Suicide Prevention coins, a
branded tablecloth, and a variety of brochures.
Collier County Stormwater Utility Program, CollierPUR Website Development
Collier County, FL (2017 – 2018)
Ms. Tingle developed a public information website, which directed the public to an online survey that was
tailored to collect information associated with public needs and opinions as it pertains to a stormwater utility.
The website also allowed the County to post information regarding public meetings associated with the
project and provided the public with the ability to leave comments regarding the project. This website was
developed using CMS program Wordpress.
EDUCATION
• Bachelor of Arts, Digital Design and Illustration, New Jersey City University
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 50
Chip Boeckh
Senior Graphic Designer
Experience – 30 Years
Chip Boeckh is a veteran graphic design professional with more than 30 years of
experience as an art director and graphic designer. He successfully conceptualizes
and organizes multiple publications and oversees all aspects of production, including
directing photoshoots. He is highly creative, excelling at concept creation, publication
branding, web, and print content development. He has in-depth knowledge and experience using both MAC
and PCs in Adobe Creative Suite software, including InDesign, Illustrator, Photoshop, and After Effects; Apple:
Pages, Numbers, and Keynote; Microsoft Office: Word, Excel, and PowerPoint; QuarkXpress, and Prezi. As a
graphic designer for Quest, he brings his team-oriented, deadline-driven mindset and expert skills to deliver
an engaging, high-quality product to clients.
RELEVANT PROJECT EXPERIENCE
Collier County Affordable Housing Program Marketing and Outreach Campaigns
Collier County, FL (2020 - Present)
Mr. Boeckh provided graphic design services for Collier County’s efforts to market Coronavirus Aid, Relief,
and Economic Security (CARES) Act federal relief funds to aid nonprofits and community health and safety
providers, licensed childcare providers, individuals and families, and small businesses. Mr. Boeckh creates
graphics for the Collier County Affordable Housing new website launch and social media. The new website
has features and solutions for housing affordability options for residents and housing developers in Collier
County. He also provided graphics for Affordable Housing fliers and social media, and the COVID-19 Relief
funding program.
Toho Water Authority Public Information Services
Osceola and Polk Counties, FL (2024 - Present)
Quest was selected for the inaugural public information services contract for the Toho Water Authority (Toho),
the largest water, wastewater, and reclaimed water services provider in Osceola County. Toho currently serves
over 160,000 customers in Kissimmee, Poinciana, and unincorporated areas of Osceola County. Mr. Boeckh
designed infographics for various water authority publications.
Osceola County, Program Management for Transportation and Transit Planning
Osceola County, FL (2024)
Quest provides public information for program management for Osceola County’s transportation program.
Quest supports strategic and comprehensive communications to stakeholders in Osceola County. Mr.
Boeckh designed hiring event flyers for this program.
Charlotte County Transit Development Plan, 10-Year Update
Charlotte County, FL (2024 – Present)
Mr. Boeckh provides graphic design services for a study that will update Charlotte County’s Transit
Development Plan. The Quest team serves an integral role in the planning and implementation of public
workshops for this study. Mr. Boeckh designs all materials associated with the public workshops.
Manatee County Area Transit (MCAT), Communication Services
Manatee County, FL (2023 – Present)
Mr. Boeckh provides graphic design services for this public outreach and communication services contract
for Manatee County Area Transit. Mr. Boeckh delivers exceptional products and services, assisting in elevating
MCAT’s presence and reputation within the community, and beyond. Some of the services Ms. Boeckh
provides include graphic design for deliverables, website design, and graphics for social media content.
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 51
Florida Highway Safety and Motor Vehicles (FLSMV), Florida Motorcycle Safety and
Education Program (FMSP)
Statewide, FL (2023 – Present)
The Florida Motorcycle Safety and Education Program is a comprehensive education, awareness
marketing, and outreach plan to enhance motorcycle safety and reduce crashes and injuries among Florida
motorcyclists. A commitment to inclusivity, collaboration, and a proactive approach to motorcycle safety
guides this Program. Quest collaborated with FMSP to develop an internal/external community awareness
campaign for various target audiences to raise awareness on overall safety, potential hazards and risks,
and what they can do to support safety culture. Efforts include program administration and coordination,
developing a brand identity package, conducting rider research, key messaging and talking points, a
comprehensive marketing and communication campaign with a focus on traditional and nontraditional
digital media, social media initiatives, development and management of community outreach plan,
graphic design and website support, stakeholder engagement, content development, safety materials,
safety education, multimedia efforts including video and photography. Mr. Boeckh supports this effort with
strategic design of billboards and a violation checklist document.
Florida Department of Veterans’ Affairs (FDVA), Media Outreach and Branding Services
Statewide, Florida (2021 - Present)
Quest provides media outreach, branding, strategic communications, and quality control services to the
Florida Department of Veterans’ Affairs, serving as an extension of the FDVA communications division to
inform Veterans and their families about their earned benefits, services, and support. Mr. Boeckh designs
templates for fact sheets, newsletters, flyers, maps, and brochures for projects throughout the state.
Pasco County Public Transportation (PCPT), Branding and Marketing
Pasco County, FL (2020 - 2022)
Quest provided support in increasing awareness of the value and benefits that GOPASCO provides to the
overall transportation infrastructure in the Tampa Bay region; building and maintaining positive relationships
between GOPASCO customers, taxpayers, and community partners; and encouraging customer, community,
and stakeholder participation in GOPASCO’s planning efforts and public involvement opportunities. Mr.
Boeckh assisted the Quest team with all aspects of client branding. Mr. Boeckh used both traditional and
innovative techniques to promote ridership and the PCPT brand to targeted audiences.
EDUCATION
• Bachelor of Fine Arts, Graphic Design, Ringling College of Art and Design
• Associate of Arts, Architecture, St. Petersburg College
Page 2076 of 3773
TAB 6:
Collier County Affordable
Housing Documents/Forms
Quest DBE/WMBE and
State Certifi cates
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 53
Vendor Check List
IMPORTANT: Please review carefully and submit with your Proposal/Bid.All applicable documents shall be submitted
electronically through BidSync. Vendor should checkoff each of the following items. Failure to provide the applicable
documents may deem you non-responsive/non-responsible.
General Bid Instructions has been acknowledged and accepted.
Collier County Purchase Order Terms and Conditions have been acknowledged and accepted .
Form 1:Vendor Declaration Statement
Form 2: Conflict of Interest Certification
Proof of status from Division of Corporations -Florida Department of State (If work performed in the State) -
http://dos.myflorida.com/sunbiz/should be attached with your submittal.
Vendor MUST be enrolled in the E-Verify -https://www.e-verify.gov/at the time of submission of the proposal/bid.
Form 3:Immigration Affidavit Certification MUST be signed and attached with your submittal.
E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal.
Form 4:Reference Questionnaire form must be utilized for each requested reference and included with your submittal, if
applicable to the solicitation.
Form 5:Grant Provisions and Assurances package in its entirety, if applicable,are executed and should be included with
your submittal.
Vendor W-9 Form.
Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five
(5) days of the County’s issuance of a Notice of Recommend Award.
The Bid Schedule has been completed and attached with your submittal, applicable to bids.
Copies of all requested licenses and/or certifications to complete the requirements of the project.
All addenda have been signed and attached.
County’s IT Technical Architecture Requirements has been acknowledged and accepted, if applicable.
Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable.
x
x
x
x
x
x
x
x
x
x
x
x
X
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 54
State of Florida
Department of State
I certify from the records of this office that QUEST CORPORATION OF
AMERICA, INC.is a corporation organized under the laws of the State of
Florida,filed on August 25, 1995.
The document number of this corporation is P95000066089.
I further certify that said corporation has paid all fees due this office through
December 31, 2023,that its most recent annual report/uniform business report
was filed on February 9, 2023,and that its status is active.
I further certify that said corporation has not filed Articles of Dissolution.
Given under my hand and the
Great Seal of the State of Florida
at Tallahassee,the Capital, this
the Ninth day of February, 2023
Tracking Number: 7158084873CC
To authenticate this certificate,visit the following site,enter this number, and then
follow the instructions displayed.
https://services.sunbiz.org/Filings/CertificateOfStatus/CertificateAuthentication
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RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 55Page 2083 of 3773
RFP 24-8263 I Collier County Affordable Housing Marketing and Outreach Campaign 56Woman BusinessCertificationQuest Corporation of America, Inc.01/29/202401/29/2026Page 2084 of 3773
ADMINISTRATIVE
ADVERTISING CAMPAIGNS
AGENCY ADVOCACY
ANIMATION
ANNUAL REPORTS
BILINGUAL TRANSLATION
SERVICES
BILLBOARD DESIGN
BRAND IDENTITY
BRAND STRATEGY
BROCHURES
CHARRETTES
COMMUNICATION PLANS
COMMUNITY EVENT PLANNING
COMMUNITY OUTREACH
COMMUNITY SPONSORSHIP
PROGRAMS
COMMUNITY WORKING GROUPS
CONSENSUS BUILDING
COPYWRITING
CREATIVE SERVICES
CRISIS COMMUNICATIONS
CUSTOMER APPRECIATION
941.932.7880
Corporate@QCAusa.com
17220 Camelot Court, Land O’ Lakes, FL 34638
QCAusa.com
DATABASE MANAGEMENT
DIRECT MAIL CAMPAIGNS
DRONE SERVICES
ECONOMIC IMPACT BROCHURES
EMPLOYEE APPRECIATION
PROGRAMS
ENVIRONMENTAL COORDINATION
FLYERS
FOCUS GROUPS
GAMIFICATION TECHNIQUES
GIS SERVICES
GRANT WRITING AND REPORTING
GRAPHIC DESIGN
IMAGE CAMPAIGNS
INCENTIVE PROMOTIONS
INTERGOVERNMENTAL RELATIONS
ISSUE RESOLUTION AND
DOCUMENTATION
LOGO DEVELOPMENT
MARKET RESEARCH
MARKETING PLANS AND
CAMPAIGNS
MASTER PLAN UPDATE REPORTS
MEDIA BUYING, PLANNING
AND PLACEMENT
MEDIA RELATIONS
MEETING FACILITATION
NATIONAL OUTREACH
EFFORTS
NEWS RELEASES
NEWSLETTERS
ONLINE FOCUS GROUPS
PARTNERING FACILITATION
PHOTOGRAPHY
PUBLIC ENGAGEMENT
SOCIAL MEDIA
SPEECH WRITING
STRATEGIC
COMMUNICATIONS
SURVEYS
VIDEOGRAPHY
VIRTUAL MEETINGS
WEBSITE DESIGN
WORKFORCE DEVELOPMENT
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Additional Contact Information
Send payments to:
(required if different from
above)
Company name used as payee
Contact name:
Title:
Address:
City, State, ZIP
Telephone:
Email:
Office servicing Collier
County to place orders
(required if different from
above)
Contact name:
Title:
Address:
City, State, ZIP
Telephone:
Email:
N/A
N/A
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Form 4 Reference Questionnaire
(USE ONE FORM FOR EACH REQUIRED REFERENCE)
Solicitation:
Reference Questionnaire for:
(Name of Company Requesting Reference Information)
(Name of Individuals Requesting Reference Information)
Name:
(Evaluator completing reference questionnaire)
Company:
(Evaluator’s Company completing reference)
Email: FAX: Telephone:
Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection
of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which t hey have
previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10,
with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very
unsatisfied (and would never hire the firm/indivdiual again). If you do not have sufficient knowledge of past performance in a p articular
area, leave it blank and the item or form will be scored “0.”
Project Description: ___________________________ Completion Date: _____________________________
Project Budget: _______________________________ Project Number of Days: _______________________
Item Criteria Score (must be completed)
1 Ability to manage the project costs (minimize change orders to scope).
2 Ability to maintain project schedule (complete on-time or early).
3 Quality of work.
4 Quality of consultative advice provided on the project.
5 Professionalism and ability to manage personnel.
6 Project administration (completed documents, final invoice, final product turnover;
invoices; manuals or going forward documentation, etc.)
7 Ability to verbally communicate and document information clearly and succinctly.
8 Abiltity to manage risks and unexpected project circumstances.
9 Ability to follow contract documents, policies, procedures, rules, regulations, etc.
10 Overall comfort level with hiring the company in the future (customer satisfaction).
TOTAL SCORE OF ALL ITEMS
Quest Corporation of America, Inc.
24-8263
Collier County Affordable Housing Marketing Outreach Campaign
Florida Department of Transportation (FDOT)
$226,700
2025
10 years
Leo Lescailles
Leandro.Lescailles@dot.state.fl.us 850-414-4745
On-the-Job Supportive Services, including recruitment, Community/Stakeholder Outreach, WebsiteWorkforce Development, Compliance, Social Media, Video, PSAs, Events, and Branding
Contract BEC26
Page 2090 of 3773
Form 4 Reference Questionnaire
(USE ONE FORM FOR EACH REQUIRED REFERENCE)
Solicitation:
Reference Questionnaire for:
(Name of Company Requesting Reference Information)
(Name of Individuals Requesting Reference Information)
Name:
(Evaluator completing reference questionnaire)
Company:
(Evaluator’s Company completing reference)
Email: FAX: Telephone:
Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection
of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which t hey have
previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10,
with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very
unsatisfied (and would never hire the firm/indivdiual again). If you do not have sufficient knowledge of past performance in a p articular
area, leave it blank and the item or form will be scored “0.”
Project Description: ___________________________ Completion Date: _____________________________
Project Budget: _______________________________ Project Number of Days: _______________________
Item Criteria Score (must be completed)
1 Ability to manage the project costs (minimize change orders to scope).
2 Ability to maintain project schedule (complete on-time or early).
3 Quality of work.
4 Quality of consultative advice provided on the project.
5 Professionalism and ability to manage personnel.
6 Project administration (completed documents, final invoice, final product turnover;
invoices; manuals or going forward documentation, etc.)
7 Ability to verbally communicate and document information clearly and succinctly.
8 Abiltity to manage risks and unexpected project circumstances.
9 Ability to follow contract documents, policies, procedures, rules, regulations, etc.
10 Overall comfort level with hiring the company in the future (customer satisfaction).
TOTAL SCORE OF ALL ITEMS
Quest Corporation of America, Inc.
24-8263
Collier County Affordable Housing Marketing Outreach Campaign
Susan Montgomery Manatee County Area Transit
10/2024 + Renewal Options
9 years$74,700
Susan.Montgomery@mymanatee.org 941-747-8621 (x7643)
Community Outreach, Graphic Design,Website, Video, Surveys, Events, and Branding
8
10
10
10
9
10
10
10
10
10
97
I have been working with Quest for the past 8 years. They have completed a variety of projects for us in public transit including web design, video production, drone photography, public meetings, and glossy print design and production. I recommend their services without hesitation.
Page 2091 of 3773
100
Page 2092 of 3773
100
Page 2093 of 3773
Form 4 Reference Questionnaire
(USE ONE FORM FOR EACH REQUIRED REFERENCE)
Solicitation:
Reference Questionnaire for:
(Name of Company Requesting Reference Information)
(Name of Individuals Requesting Reference Information)
Name:
(Evaluator completing reference questionnaire)
Company:
(Evaluator’s Company completing reference)
Email: FAX: Telephone:
Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection
of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which t hey have
previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10,
with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very
unsatisfied (and would never hire the firm/indivdiual again). If you do not have sufficient knowledge of past performance in a p articular
area, leave it blank and the item or form will be scored “0.”
Project Description: ___________________________ Completion Date: _____________________________
Project Budget: _______________________________ Project Number of Days: _______________________
Item Criteria Score (must be completed)
1 Ability to manage the project costs (minimize change orders to scope).
2 Ability to maintain project schedule (complete on-time or early).
3 Quality of work.
4 Quality of consultative advice provided on the project.
5 Professionalism and ability to manage personnel.
6 Project administration (completed documents, final invoice, final product turnover;
invoices; manuals or going forward documentation, etc.)
7 Ability to verbally communicate and document information clearly and succinctly.
8 Abiltity to manage risks and unexpected project circumstances.
9 Ability to follow contract documents, policies, procedures, rules, regulations, etc.
10 Overall comfort level with hiring the company in the future (customer satisfaction).
TOTAL SCORE OF ALL ITEMS
24-8263 Affordable Housing Marketing and Outreach Campaign
Quest Corporation of America, Inc.
Goldsboro Wayne Transportation Authority
Don.Willis@waynegov.com
Don Willis, Executive Director
919-736-1374919-731-1558
Jill Cappadoro, Sandee Launch
Marketing and Public Relations
Services for GWTA 6/30/2024
$50,000 per year 5 years
10
10
10
10
10
10
10
10
10
10
100
Page 2094 of 3773
Form 4 Reference Questionnaire
(USE ONE FORM FOR EACH REQUIRED REFERENCE)
Solicitation:
Reference Questionnaire for:
(Name of Company Requesting Reference Information)
(Name of Individuals Requesting Reference Information)
Name:
(Evaluator completing reference questionnaire)
Company:
(Evaluator’s Company completing reference)
Email: FAX: Telephone:
Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection
of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which t hey have
previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10,
with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very
unsatisfied (and would never hire the firm/indivdiual again). If you do not have sufficient knowledge of past performance in a p articular
area, leave it blank and the item or form will be scored “0.”
Project Description: ___________________________ Completion Date: _____________________________
Project Budget: _______________________________ Project Number of Days: _______________________
Item Criteria Score (must be completed)
1 Ability to manage the project costs (minimize change orders to scope).
2 Ability to maintain project schedule (complete on-time or early).
3 Quality of work.
4 Quality of consultative advice provided on the project.
5 Professionalism and ability to manage personnel.
6 Project administration (completed documents, final invoice, final product turnover;
invoices; manuals or going forward documentation, etc.)
7 Ability to verbally communicate and document information clearly and succinctly.
8 Abiltity to manage risks and unexpected project circumstances.
9 Ability to follow contract documents, policies, procedures, rules, regulations, etc.
10 Overall comfort level with hiring the company in the future (customer satisfaction).
TOTAL SCORE OF ALL ITEMS
Quest Corporation of America, Inc.
24-8263
Collier County Affordable Housing Marketing Outreach Campaign
Rosemarie Bruckner Pasco County
$93,000
Community Outreach, Social Media,Website, Video, Surveying, Events, and Branding
3.5 years
RBruckner@GoPasco.com 727-834-3200
2023 / Serving new contract through 2025
10
10
10
10
10
10
10
10
10
10
100
Page 2095 of 3773
EXHIBIT I.A FEDERAL CONTRACT PROVISIONS
FCP-27
GRANT CERTIFICATIONS AND ASSURANCES
THE FOLLOWING DOCUMENTS ARE REQUIRED TO BE RETURNED WITH THE SOLICIATION
RESPONSE
1. Certification Regarding Debarment, Suspension, and Other Responsibility Matters - Primary
Covered Transactions
2. Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion Lower Tier
Covered Transactions
3. Conflict of Interest
4. Anticipated DBE, M/WBE or VETERAN Participation Statement
5. Bid Opportunity List for Commodities, Contractual Services or Professional Consultant Services
6. Certification Regarding Lobbying
7. Acknowledgement of Religious Organization Requirements 24 CFR 570.200(j)
8. Certification of Payments to Influence Federal Transactions
9. Acknowledgement of Grant Terms and Conditions
Page 2096 of 3773
EXHIBIT I.A FEDERAL CONTRACT PROVISIONS
FCP-28
(1) The prospective primary participant certifies to the best of its knowledge and belief, that it and its
principals:
(a) Are not presently debarred, suspended, proposed for debarment, declared ineligible, or
voluntarily excluded from covered transactions by any Federal department or agency;
(b) Have not within a three-year period preceding this proposal been convicted of or had a
civil judgment rendered against them for commission of fraud or a criminal offense in
connection with obtaining, attempting to obtain, or performing a public (Federal, State or
local) transaction or contract under a public transaction; violation of Federal or State
antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or
destruction of records, making false statements, or receiving stolen property;
(c) Are not presently indicted for or otherwise criminally or civilly charged by a governmental
entity (Federal, State, or local) with commission of any of the offenses enumerated in
paragraph (l)(b) of this certification; and
(d) Have not within a three-year period preceding this application/proposal had one or more
public transactions (Federal, State, or local) terminated for cause or default.
(2) Where the prospective primary participant is unable to certify to any of the statements in this
certification, such prospective participant shall attach an explanation to this proposal.
__________________________ ________________________________________
Name Project Name
__________________________ ________________________________________
Title Project Number
__________________________ ________________________________________
Firm CAGE Number
_________________________ ________________________________________
Street Address SAM.gov Unique Entity ID (UEI) Number
_________________________________________________________________________
City, State, Zip
COLLIER COUNTY
Certification Regarding Debarment, Suspension, and Other Responsibility Matters
Primary Covered Transactions
Chief Operating and Financial Officer
Cynthia Palmer
Quest Corporation of America, Inc.
17220 Camelot Court
Land O' Lakes, FL 34638
Affordable Housing Marketing and Outreach Campaign
24-8263
485NO
P5RURMC33E3
Page 2097 of 3773
EXHIBIT I.A FEDERAL CONTRACT PROVISIONS
FCP-29
COLLIER COUNTY
Certification Regarding Debarment, Suspension, Ineligibility
and Voluntary Exclusion
Lower Tier Covered Transactions
(1) The prospective lower tier participant certifies, by submission of this document, that neither it nor its
principals is presently debarred, suspended, proposed for debarment, declared ineligible, or
voluntarily excluded from participation in this transaction by any Federal department or agency.
(2) Where the prospective lower tier participant is unable to certify to the above statement, the prospective
participant shall attach an explanation to this form.
______________________________ ______________________________
Name Local Government
______________________________ ______________________________
Title CAGE Number
______________________________ ______________________________
Firm SAM.gov Unique Entity ID (UEI) Number
______________________________
Street Address
______________________________
City, State, Zip
______________________________
Date
The undersigned (Vendor/ Contractor) certifies, to the best of
his or her knowledge and belief, that:
(1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any
person for influencing or attempting to influence an officer or employee of an agency, a Member of
Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with
the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the
entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or
modification of any Federal contract, grant, loan, or cooperative agreement.
(2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for
making lobbying contacts to an officer or employee of any agency, a Member of Congress, an officer or
employee of Congress, or an employee of a Member of Congress in connection with this Federal contract,
grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form--LLL,
"Disclosure Form to Report Lobbying," in accordance with its instructions [as amended by "Government
wide Guidance for New Restrictions on Lobbying," 61 Fed. Reg. 1413 (1/19/96). Note: Language in
paragraph (2) herein has been modified in accordance with Section 10 of the Lobbying Disclosure Act of
1995 (P.L. 104-65, to be codified at 2 U.S.C. 1601, et seq.)]
Cynthia Palmer
Chief Operating and Financial Officer
Quest Corporation of America, Inc.
17220 Camelot Court
Land O' Lakes, FL 34638
6/21/2024
Collier County
Cynthia Palmer
485NO
P5RURMC33E3
Page 2098 of 3773
Page 2099 of 3773
EXHIBIT I.A FEDERAL CONTRACT PROVISIONS
FCP-31
Quest Corporation of America, Inc.59-3335186
N/A
Chief Operating and Financial Officer
cynthia.palmer@QCAusa.com 941-932-7880
6/21/24Cynthia Palmer
813-926-2962
Page 2100 of 3773
EXHIBIT I.A FEDERAL CONTRACT PROVISIONS
FCP-32
17220 Camelot Court, Land O' Lakes, FL 34638 941.932.7880
24-8263 Affordable Housing Marketing and Outreach Campaign
Quest Corporation of America, Inc.
59-335186
Quest Corporation of America, Inc.
941-932-7880
17220 Camelot CourtLand O' Lakes, FL 34638
1995
Page 2101 of 3773
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Company ID Number: Client Company ID Number:
THE E-VERIFY
MEMORANDUM OF UNDERSTANDING
FOR EMPLOYERS USING A WEB SERVICES E-VERIFY EMPLOYER AGENT
ARTICLE I PURPOSE AND AUTHORITY
The parties to this agreement are the Department of Homeland Security (DHS), the
(Employer), and the Web Services E-Verify Employer Agent. The purpose of this agreement is to set forth terms and conditions which the Employer and the Web Services E-Verify Employer Agent will follow while participating in E-Verify.
E-Verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of Form I-9, Employment Eligibility Verification (Form I-9). This Memorandum of Understanding (MOU) explains certain features of the E-Verify program and describes specific responsibilities of the Employer, the E-Verify Employer Agent, the Social Security Administration (SSA), and DHS.
References in this MOU to the Employer include the Web Services E-Verify Employer Agent when acting on behalf of the Employer.
For purposes of this MOU, the E-Verify browser refers to the website that provides direct access to the E-Verify system: https://E-Verify.uscis.gov/emp/. You may access E-Verify directly free of charge via the E-Verify
browser.
Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub. L. 104-208, 110 Stat. 3009, as amended (8 U.S.C. § 1324a note). The Federal Acquisition Regulation (FAR) Subpart 22.18, “Employment Eligibility Verification” and Executive Order 12989, as amended, provide authority for Federal contractors and subcontractors (Federal contractor) to use E-Verify to verify the employment eligibility of certain employees working on Federal
contracts.
ARTICLE II
RESPONSIBILITIES
A.RESPONSIBILITIES OF THE EMPLOYER
For purposes of this MOU, references to the Employer include the Web Services E-Verify Employer Agent when
acting on behalf of the Employer.
1.By enrolling in E-Verify and signing the applicable MOU, the Employer asserts that it is a legitimate company
which intends to use E-Verify for legitimate purposes only and in accordance with the laws, regulations and
DHS policies and procedures relating to the use of E-Verify.
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Quest Corporation of America, Inc.
221492172760
Page 2106 of 3773
Company ID Number:Client Company ID Number:
2. The Employer agrees to display the following notices supplied by DHS (though the Web Services E-Verify
Employer Agent) in a prominent place that is clearly visible to prospective employees and all employees who
are to be verified through the system:
a.Notice of E-Verify Participation
b.Notice of Right to Work
3. The Employer agrees to provide to the SSA and DHS the names, titles, addresses, and telephone numbers
of the Employer representatives to be contacted about E-Verify. The Employer also agrees to keep such
information current by providing updated information to SSA and DHS whenever the representatives’ contact
information changes.
4. The Employer agrees to become familiar with and comply with the most recent version of the
E-Verify User Manual. The Employer will obtain the E-Verify User Manual from the Web Services E-Verify
Employer Agent, and will be notified by the Web Services E-Verify Employer Agent when a new version of
the E-Verify User Manual becomes available.
5. The Employer agrees to comply with current Form I-9 procedures, with two exceptions:
a.If an employee presents a "List B" identity document, the Employer agrees to only accept "List B"
documents that contain a photo. (List B documents identified in 8 C.F.R. 274a.2(b)(1)(B)) can be presented
during the Form I-9 process to establish identity.) If an employee objects to the photo requirement for
religious reasons, the Employer should contact E-Verify at 888-464-4218.
b. If an employee presents a DHS Form I-551 (Permanent Resident Card), Form I-766
(Employment Authorization Document), or U.S. Passport or Passport Card to complete
Form I-9, the Employer agrees to make a photocopy of the document and to retain the photocopy with the
employee’s Form I-9. The Employer will use the photocopy to verify the photo and to assist DHS with its
review of photo mismatches that employees contest. DHS may in the future designate other documents
that activate the photo screening tool.
Note: Subject only to the exceptions noted previously in this paragraph, employees still retain the right to
present any List A, or List B and List C, document(s) to complete the Form I-9.
6. The Employer agrees to record the case verification number on the employee's Form I-9 or to print the
screen containing the case verification number and attach it to the employee's Form I-9.
7. The Employer agrees that, although it participates in E-Verify, the Employer has a responsibility to
complete, retain, and make available for inspection Forms I-9 that relate to its employees, or from other
requirements of applicable regulations or laws, including the obligation to comply with the antidiscrimination
requirements of section 274B of the INA with respect to Form I-9 procedures.
a. The following modified requirements are the only exceptions to an Employer’s obligation to not
employ unauthorized workers and comply with the anti-discrimination provision of the INA: (1) List B
identity documents must have photos, as described in paragraph 6 above; (2) When an Employer confirms
the identity and employment eligibility of newly hired employee using E-Verify procedures, the Employer
establishes a rebuttable presumption that it has not violated section 274A(a)(1)(A) of
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Company ID Number: Client Company ID Number:
the Immigration and Nationality Act (INA) with respect to the hiring of that employee; (3) If the Employer
receives a final nonconfirmation for an employee, but continues to employ that person, the Employer
must notify DHS and the Employer is subject to a civil money penalty between $550 and $1,100 for each
failure to notify DHS of continued employment following a final nonconfirmation; (4) If the Employer
continues to employ an employee after receiving a final nonconfirmation, then the Employer is subject to
a rebuttable presumption that it has knowingly employed an unauthorized alien in violation of section
274A(a)(1)(A); and (5) no E-Verify participant is civilly or criminally liable under any law for any action taken
in good faith based on information provided through the E-Verify.
b.DHS reserves the right to conduct Form I-9 compliance inspections, as well as any other enforcement
or compliance activity authorized by law, including site visits, to ensure proper use of E-Verify.
8.The Employer is strictly prohibited from creating an E-Verify case before the employee has been hired,
meaning that a firm offer of employment was extended and accepted and Form I-9 was completed. The
Employer agrees to create an E-Verify case for new employees within three Employer business days after each
employee has been hired (after both Sections 1 and 2 of Form I-9 have been completed), and to complete as
many steps of the E-Verify process as are necessary according to the E-Verify User Manual. If E-Verify is
temporarily unavailable, the three-day time period will be extended until it is again operational in order to
accommodate the Employer's attempting, in good faith, to make inquiries during the period of unavailability.
9. The Employer agrees not to use E-Verify for pre-employment screening of job applicants, in support of any
unlawful employment practice, or for any other use that this MOU or the E-Verify User Manual does not
authorize.
10. The Employer must use E-Verify (through its Web Services E-Verify Employer Agent) for all new employees.
The Employer will not verify selectively and will not verify employees hired before the effective date of this
MOU. Employers who are Federal contractors may qualify for exceptions to this requirement as described in
Article II.B of this MOU.
11. The Employer agrees to follow appropriate procedures (see Article III below) regarding tentative
nonconfirmations. The Employer must promptly notify employees in private of the finding and provide them
with the notice and letter containing information specific to the employee’s E-Verify case. The Employer
agrees to provide both the English and the translated notice and letter for employees with limited English
proficiency to employees. The Employer agrees to provide written referral instructions to employees and
instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow
employees to contest the finding, and not take adverse action against employees if they choose to contest the
finding, while their case is still pending. Further, when employees contest a tentative nonconfirmation based
upon a photo mismatch, the Employer must take additional steps
(see Article III.B below) to contact DHS with information necessary to resolve the challenge.
12. The Employer agrees not to take any adverse action against an employee based upon the employee's
perceived employment eligibility status while SSA or DHS is processing the verification request unless the
Employer obtains knowledge (as defined in 8 C.F.R. § 274a.1(l)) that the employee is not work authorized. The
Employer understands that an initial inability of the SSA or DHS automated
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Company ID Number: Client Company ID Number:
verification system to verify work authorization, a tentative nonconfirmation, a case in continuance
(indicating the need for additional time for the government to resolve a case), or the finding of a photo
mismatch, does not establish, and should not be interpreted as, evidence that the employee is not work
authorized. In any of such cases, the employee must be provided a full and fair opportunity to contest the
finding, and if he or she does so, the employee may not be terminated or suffer any adverse employment
consequences based upon the employee’s perceived employment eligibility status
(including denying, reducing, or extending work hours, delaying or preventing training, requiring an employee
to work in poorer conditions, withholding pay, refusing to assign the employee to a Federal contract or other
assignment, or otherwise assuming that he or she is unauthorized to work) until and unless secondary
verification by SSA or DHS has been completed and a final nonconfirmation has been issued. If the employee
does not choose to contest a tentative nonconfirmation or a photo mismatch or if a secondary verification is
completed and a final nonconfirmation is issued, then the Employer can find the employee is not work
authorized and terminate the employee’s employment. Employers or employees with questions about a final
nonconfirmation may call E-Verify at 1-888-464-4218 (customer service) or 1-888-897-7781 (worker hotline).
13.The Employer agrees to comply with Title VII of the Civil Rights Act of 1964 and section 274B of the INA
as applicable by not discriminating unlawfully against any individual in hiring, firing, employment eligibility
verification, or recruitment or referral practices because of his or her national origin or citizenship status, or
by committing discriminatory documentary practices. The Employer understands that such illegal practices
can include selective verification or use of E-Verify except as provided in part D below, or discharging or
refusing to hire employees because they appear or sound “foreign” or have received tentative
nonconfirmations. The Employer further understands that any violation of the immigration-related unfair
employment practices provisions in section 274B of the INA could subject the Employer to civil penalties,
back pay awards, and other sanctions, and violations of Title VII could subject the Employer to back pay
awards, compensatory and punitive damages. Violations of either section 274B of the INA or Title VII may
also lead to the termination of its participation in E-Verify. If the Employer has any questions relating to the
anti-discrimination provision, it should contact OSC at 1-800-255-8155 or 1-800-237-2515 (TDD).
14.The Employer agrees that it will use the information it receives from E-Verify (through its Web Services
E-Verify Employer Agent) only to confirm the employment eligibility of employees as authorized by this
MOU. The Employer agrees that it will safeguard this information, and means of access to it (such as
Personal Identification Numbers and passwords), to ensure that it is not used for any other purpose and as
necessary to protect its confidentiality, including ensuring that it is not disseminated to any person other
than employees of the Employer who are authorized to perform the Employer's responsibilities under this
MOU, except for such dissemination as may be authorized in advance by SSA or DHS for legitimate
purposes.
15.The Employer agrees to notify DHS immediately in the event of a breach of personal information.
Breaches are defined as loss of control or unauthorized access to E-Verify personal data. All suspected or
confirmed breaches should be reported by calling 1-888-464-4218 or via email at E-Verify@uscis.dhs.gov.
Please use “Privacy Incident – Password” in the subject line of your email when sending a breach report to
E-Verify.
16.The Employer acknowledges that the information it receives from SSA through its Web Services
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Company ID Number: Client Company ID Number:
E-Verify Employer Agent is governed by the Privacy Act (5 U.S.C. § 552a(i)(1) and (3)) and the Social Security
Act (42 U.S.C. 1306(a)). Any person who obtains this information under false pretenses or uses it for any
purpose other than as provided for in this MOU may be subject to criminal penalties.
17.The Employer agrees to cooperate with DHS and SSA in their compliance monitoring and evaluation
of E-Verify, which includes permitting DHS, SSA, their contractors and other agents, upon reasonable
notice, to review Forms I-9 and other employment records and to interview it and its employees regarding
the Employer’s use of E-Verify, and to respond in a prompt and accurate manner to DHS requests for
information relating to their participation in E-Verify.
18.The Employer shall not make any false or unauthorized claims or references about its participation in
E-Verify on its website, in advertising materials, or other media. The Employer shall not describe its
services as federally-approved, federally-certified, or federally-recognized, or use language with a similar
intent on its website or other materials provided to the public. Entering into this MOU does not mean that
E-Verify endorses or authorizes your E-Verify services and any claim to that effect is false.
19.The Employer shall not state in its website or other public documents that any language used therein
has been provided or approved by DHS, USCIS or the Verification Division, without first obtaining the prior
written consent of DHS.
20.The Employer agrees that E-Verify trademarks and logos may be used only under license by DHS/
USCIS (see M-795 (Web)) and, other than pursuant to the specific terms of such license, may not be used in
any manner that might imply that the Employer’s services, products, websites, or publications are
sponsored by, endorsed by, licensed by, or affiliated with DHS, USCIS, or E-Verify.
21.The Employer understands that if it uses E-Verify procedures for any purpose other than as authorized
by this MOU, the Employer may be subject to appropriate legal action and termination of its participation
in E-Verify according to this MOU.
B.RESPONSIBILITIES OF THE WEB SERVICES E-VERIFY EMPLOYER AGENT
1.The Web Services E-Verify Employer Agent agrees to complete its Web Services interface no later than six
months after the date the Web Services User signs this MOU. E-Verify considers your interface to be complete
once it has been built pursuant to the Interface Control Agreement (ICA), submitted to E-Verify for testing,
and approved for system access.
2.The Web Services E-Verify Employer Agent agrees to perform sufficient maintenance on the Web Services
interface in accordance with the requirements listed in the ICA. These requirements include, but are not
limited to, updating the Web Services interface to ensure that any updates or enhancements are
incorporated no later than six months after the issuance of an ICA. Web Services E-Verify Employer Agents
should be aware that this will require the investment of time and resources. Compliance with the requirements
of the ICA must be carried out to the satisfaction of DHS and or its assignees.
3.The Web Services E-Verify Employer Agent agrees to provide to SSA and/or DHS the names, titles, addresses,
e-mail addresses, and telephone numbers of the Web Services E-Verify Employer Agent representative who will
access information, as well as ensure cooperation, communication, and coordination with E-Verify.
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In addition, Web Services E-Verify Employer Agents must provide to SSA and/or DHS the names, titles,
addresses, and telephone numbers of its clients and their staff who will access information through E-
Verify. Web Services E-Verify Employer Agents must ensure the contact information is updated with SSA and
DHS whenever the points of contact change.
4.The Web Services E-Verify Employer Agent agrees to become familiar with and comply with the E-Verify User
Manual and provide a copy of the most current version of the manual to the Employer so that the Employer can
become familiar with and comply with E-Verify policy and procedures. The Web Services E-Verify Employer Agent
agrees to obtain a revised E-Verify User Manual as it becomes available and to provide a copy of the revised
version to the Employer no later than 30 days after the manual becomes available.
5.The Web Services E-Verify Employer Agent agrees that any person accessing E-Verify on its behalf is trained on
the most recent E-Verify policy and procedures.
6.The Web Services E-Verify Employer Agent agrees that any of its representatives who will perform
employment verification cases will complete the E-Verify Tutorial before that individual initiates any cases.
a.The Web Services E-Verify Employer Agent agrees that all of its representatives will take the refresher
tutorials initiated by E-Verify as a condition of continued use of E-Verify, including any tutorials for Federal
contractors, if any of the Employers represented by the Web Services E-Verify Employer Agent is a Federal
contractor.
b.Failure to complete a refresher tutorial will prevent the Web Services E-Verify Employer Agent and
Employer from continued use of E-Verify.
7.The Web Services E-Verify Employer Agent agrees to grant E-Verify access only to current employees who need
E-Verify access. The Web Services E-Verify Employer Agent must promptly terminate an employee’s E-Verify
access if the employee is separated from the company or no longer needs access to E-Verify.
8.The Web Services E-Verify Employer Agent agrees to obtain the necessary equipment to use E- Verify as
required by the E-Verify rules and regulations as modified from time to time.
9.The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and
policies, commit sufficient personnel and resources to meet the requirements of this MOU.
10.The Web Services E-Verify Employer Agent agrees to provide its clients with training on E-Verify processes,
policies, and procedures. The E-Verify Employer Agent also agrees to provide its clients with ongoing E-Verify
training as needed. E-Verify is not responsible for providing training to clients of E-Verify Employer Agents.
11.The Web Services E-Verify Employer Agent agrees to provide the Employer with the notices described in
Article II.B.2 below.
12.The Web Services E-Verify Employer Agent agrees to create E-Verify cases for the Employer it represents
in accordance with the E-Verify Manual, the E-Verify Web-Based Tutorial and all other published E-Verify
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rules and procedures. The Web Services E-Verify Employer Agent will create E-Verify cases using information
provided by the Employer and will immediately communicate the response back to the Employer. If E-Verify
is temporarily unavailable, the three-day time period will be extended until it is again operational in order to
accommodate the Web Services E-Verify Employer Agent’s attempting, in good faith, to make inquiries on
behalf of the Employer during the period of unavailability. If, however, the Web Services interface is
unavailable due to no fault of E-Verify, then the three-day time period is not extended. In such a case, the Web
Services E-Verify Employer Agent must use the E-Verify browser during the outage.
13.The Web Services E-Verify Employer Agent agrees to ensure that all notices, referral letters and any
other materials otherwise including instructions regarding tentative nonconfirmations, will be consistent
with the most current E-Verify tentative nonconfirmation notices and referral letters, which are available
on E-Verify’s website.
14.The Web Services E-Verify Employer Agent agrees that any system or interface it develops will follow
the steps for creating E-Verify cases and processing tentative nonconfirmations, as laid out in the ICA, this
MOU and the User Manual, including but not limited to allowing an employer to close an invalid case
where appropriate, allowing an employer to refer a tentative nonconfirmation only when an employee
chooses to contest a tentative nonconfirmation (no automatic referrals), and referring a tentative
nonconfirmation to the appropriate agency at the time the employer prints the referral letter and
provides the letter to the employee. The Web Services E-Verify Employer Agent understands that any
failure to make its system or interface consistent with proper E-Verify procedures can result in DHS
terminating the Web Services E-Verify Employer Agent’s agreement and access with or without notice.
15.When the Web Services E-Verify Employer Agent receives notice from a client company that it has
received a contract with the FAR clause, then the Web Services E-Verify Employer Agent must update the
company’s E-Verify profile within 30 days of the contract award date.
16.If data is transmitted between the Web Services E-Verify Employer Agent and its client, then the Web
Services E-Verify Employer Agent agrees to protect personally identifiable information during
transmission to and from the Web Services E-Verify Employer Agent.
17.The Web Services E-Verify Employer Agent agrees to notify DHS immediately in the event of a breach
of personal information. Breaches are defined as loss of control or unauthorized access to E-Verify
personal data. All suspected or confirmed breaches should be reported by calling 1-888-464-4218 or via
email at E-Verify@uscis.dhs.gov. Please use “Privacy Incident – Password” in the subject line of your
email when sending a breach report to E-Verify.
18.The Web Services E-Verify Employer Agent agrees to fully cooperate with DHS and SSA in their
compliance monitoring and evaluation of E-Verify, including permitting DHS, SSA, their contractors and
other agents, upon reasonable notice, to review Forms I-9, employment records, and all records
pertaining to the Web Services E-Verify Employer Agent’s use of E-Verify, and to interview it and its
employees regarding the use of E-Verify, and to respond in a timely and accurate manner to DHS
requests for information relating to their participation in E-Verify.
a.The Web Services E-Verify Employer Agent agrees to cooperate with DHS if DHS requests
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information about the Web Services E-Verify Employer Agent’s interface, including requests by DHS to view
the actual interface operated by the Web Services E-Verify Employer Agent as well as related business
documents. The Web Services E-Verify Employer Agent agrees to demonstrate for DHS the functionality of
its interface to E-Verify upon request.
b.The Web Services E-Verify Employer Agent agrees to demonstrate, if requested by DHS, that it has
provided training to its clients that meets E-Verify standards. Training programs must provide a focused
study of the topics covered in the E-Verify User Manual and pertinent Supplemental Guides. Furthermore,
training programs and materials must be updated as E-Verify changes occur. The Web Services E-Verify
Employer Agent is encouraged to incorporate information from existing E-Verify materials, including the
Enrollment Quick Reference Guide, the E-Verify Employer Agent Client Handbook (formerly known as the
Designated Agent Client Handbook), and existing tutorials and manuals into their training program. E-Verify
also encourages the Web Services E-Verify Employer Agent to supervise first-time use of the E-Verify browser
or Web Services interface by its staff and Employer clients as part of any training program. The Web
Services E-Verify Employer Agent agrees to submit its training program materials to DHS for review upon
request.
Failure to provide adequate training could, in some instances, lead to penalties as described in Article V.F.1.
of this MOU.
19.The Web Services E-Verify Employer Agent shall not make any false or unauthorized claims or references
about its participation in E-Verify on its website, in advertising materials, or other media. The Web Services
E-Verify Employer Agent shall not describe its services as federally-approved, federally-certified, or federally-
recognized, or use language with a similar intent on its website or other materials provided to the public.
Entering into this MOU does not mean that E-Verify endorses or authorizes your Web Services E-Verify
Employer Agent services and any claim to that effect is false.
20.The Web Services E-Verify Employer Agent shall not state in its website or other public documents that
any language used therein has been provided or approved by DHS, USCIS or the Verification Division,
without first obtaining the prior written consent of DHS.
21.The Web Services E-Verify Employer Agent agrees that E-Verify trademarks and logos may be used only
under license by DHS/USCIS (see M-795 (Web)) and, other than pursuant to the specific terms of such
license, may not be used in any manner that might imply that the Web Services E-Verify Employer Agent’s
services, products, websites, or publications are sponsored by, endorsed by, licensed by, or affiliated with
DHS, USCIS, or E-Verify.
22.The Web Services E-Verify Employer Agent understands that if it uses E-Verify procedures for any
purpose other than as authorized by this MOU, the Web Services E-Verify Employer Agent may be subject to
appropriate legal action and termination of its participation in E-Verify according to this MOU.
C.RESPONSIBILITIES OF FEDERAL CONTRACTORS
The Web Services E-Verify Employer Agent shall ensure that the Web Services E-Verify Employer Agent and the
Employers it represents carry out the following responsibilities if the Employer is a Federal contractor or
becomes a federal contractor. The Web Services E-Verify Employer Agent should instruct the client to keep the
Web Services E-Verify Employer Agent informed about any changes or updates related to federal contracts. It
is the Web Services E-Verify Employer Agent’s responsibility to ensure that its clients are in compliance
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with all E-Verify policies and procedures.
1.If the Employer is a Federal contractor with the FAR E-Verify clause subject to the employment verification
terms in Subpart 22.18 of the FAR, it will become familiar with and comply with the most current version of the
E-Verify User Manual for Federal Contractors as well as the E-Verify Supplemental Guide for Federal
Contractors.
2.In addition to the responsibilities of every employer outlined in this MOU, the Employer understands that if
it is a Federal contractor subject to the employment verification terms in Subpart 22.18 of the FAR it must
verify the employment eligibility of any “employee assigned to the contract” (as defined in FAR 22.1801). Once
an employee has been verified through E-Verify by the Employer, the Employer may not reverify the employee
through E-Verify.
a.An Employer that is not enrolled in E-Verify as a Federal contractor at the time of a contract award
must enroll as a Federal contractor in the E-Verify program within 30 calendar days of contract award and,
within 90 days of enrollment, begin to verify employment eligibility of new hires using E-Verify. The
Employer must verify those employees who are working in the United States, whether or not they are
assigned to the contract. Once the Employer begins verifying new hires, such verification of new hires must
be initiated within three business days after the hire date. Once enrolled in E-Verify as a Federal contractor,
the Employer must begin verification of employees assigned to the contract within 90 calendar days after
the date of enrollment or within 30 days of an employee’s assignment to the contract, whichever date is
later.
b.Employers enrolled in E-Verify as a Federal contractor for 90 days or more at the time of a contract
award must use E-Verify to begin verification of employment eligibility for new hires of the Employer who
are working in the United States, whether or not assigned to the contract, within three business days after
the date of hire. If the Employer is enrolled in E-Verify as a Federal contractor for 90 calendar days or less at
the time of contract award, the Employer must, within 90 days of enrollment, begin to use E-Verify to
initiate verification of new hires of the contractor who are working in the United States, whether or not
assigned to the contract. Such verification of new hires must be initiated within three business days after
the date of hire. An Employer enrolled as a Federal contractor in E-Verify must begin verification of each
employee assigned to the contract within 90 calendar days after date of contract award or within 30 days
after assignment to the contract, whichever is later.
c.Federal contractors that are institutions of higher education (as defined at 20 U.S.C. 1001(a)), state or
local governments, governments of Federally recognized Indian tribes, or sureties performing under a
takeover agreement entered into with a Federal agency under a performance bond may choose to only
verify new and existing employees assigned to the Federal contract. Such Federal contractors may,
however, elect to verify all new hires, and/or all existing employees hired after November 6, 1986.
Employers in this category must begin verification of employees assigned to the contract within 90
calendar days after the date of enrollment or within 30 days of an employee’s assignment to the contract,
whichever date is later.
d.Upon enrollment, Employers who are Federal contractors may elect to verify employment eligibility of
all existing employees working in the United States who were hired after November 6, 1986, instead of
verifying only those employees assigned to a covered Federal contract. After enrollment, Employers must
elect to verify existing staff following DHS procedures and begin E-Verify verification of all
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existing employees within 180 days after the election.
e.The Employer may use a previously completed Form I-9 as the basis for creating an E-Verify case for
an employee assigned to a contract as long as:
i.That Form I-9 is complete (including the SSN) and complies with Article II.A.6,
ii.The employee’s work authorization has not expired, and
iii.The Employer has reviewed the information reflected in the Form I-9 either in person or in
communications with the employee to ensure that the employee’s Section 1, Form I-9
attestation has not changed (including, but not limited to, a lawful permanent resident alien
having become a naturalized U.S. citizen).
f.The Employer shall complete a new Form I-9 consistent with Article II.A.6 or update the previous
Form I-9 to provide the necessary information if:
i.The Employer cannot determine that Form I-9 complies with Article II.A.6,
ii.The employee’s basis for work authorization as attested in Section 1 has expired or changed,
or
iii.The Form I-9 contains no SSN or is otherwise incomplete.
Note: If Section 1 of Form I-9 is otherwise valid and up-to-date and the form otherwise complies with
Article II.C.5, but reflects documentation (such as a U.S. passport or Form I-551) that expired after
completing Form I-9, the Employer shall not require the production of additional documentation, or use
the photo screening tool described in Article II.A.5, subject to any additional or superseding instructions
that may be provided on this subject in the E-Verify User Manual.
g.The Employer agrees not to require a second verification using E-Verify of any assigned employee
who has previously been verified as a newly hired employee under this MOU or to authorize verification
of any existing employee by any Employer that is not a Federal contractor based on this Article.
3. The Employer understands that if it is a Federal contractor, its compliance with this MOU is a
performance requirement under the terms of the Federal contract or subcontract, and the Employer
consents to the release of information relating to compliance with its verification responsibilities under this
MOU to contracting officers or other officials authorized to review the Employer’s compliance with Federal
contracting requirements.
D. RESPONSIBILITIES OF SSA
1.SSA agrees to allow DHS to compare data provided by the Employer (through the E-Verify Employer
Agent) against SSA’s database. SSA sends DHS confirmation that the data sent either matches or does not
match the information in SSA’s database.
2.SSA agrees to safeguard the information the Employer provides (through the E-Verify Employer Agent)
through E-Verify procedures. SSA also agrees to limit access to such information, as is appropriate by law, to
individuals responsible for the verification of Social Security numbers or responsible for evaluation of E-Verify
or such other persons or entities who may be authorized by SSA as governed by the Privacy Act (5 U.S.C. §
552a), the Social Security Act (42 U.S.C. 1306(a)), and SSA regulations (20 CFR Part 401).
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3.SSA agrees to provide case results from its database within three Federal Government work days of the
initial inquiry. E-Verify provides the information to the E-Verify Employer Agent.
4.SSA agrees to update SSA records as necessary if the employee who contests the SSA tentative
nonconfirmation visits an SSA field office and provides the required evidence. If the employee visits an SSA
field office within the eight Federal Government work days from the date of referral to SSA, SSA agrees to
update SSA records, if appropriate, within the eight-day period unless SSA determines that more than eight
days may be necessary. In such cases, SSA will provide additional instructions to the employee. If the
employee does not visit SSA in the time allowed, E-Verify may provide a final nonconfirmation to the E-Verify
Employer Agent.
Note: If an Employer experiences technical problems, or has a policy question, the employer should
contact E-Verify at 1-888-464-4218.
E. RESPONSIBILITIES OF DHS
1.DHS agrees to provide the Employer with selected data from DHS databases to enable the Employer
(through the E-Verify Employer Agent) to conduct, to the extent authorized by this MOU:
a.Automated verification checks on alien employees by electronic means, and
b.Photo verification checks (when available) on employees.
2.DHS agrees to assist the E-Verify Employer Agent with operational problems associated with its
participation in E-Verify. DHS agrees to provide the E-Verify Employer Agent names, titles, addresses, and
telephone numbers of DHS representatives to be contacted during the E-Verify process.
3.DHS agrees to provide to the E-Verify Employer Agent with access to E-Verify training materials as well as
an E-Verify User Manual that contain instructions on E-Verify policies, procedures, and requirements for both
SSA and DHS, including restrictions on the use of E-Verify.
4.DHS agrees to train E-Verify Employer Agents on all important changes made to E-Verify through the use of
mandatory refresher tutorials and updates to the E-Verify User Manual. Even without changes to E-Verify, DHS
reserves the right to require E-Verify Employer Agents to take mandatory refresher tutorials.
5.DHS agrees to provide to the Employer (through the E-Verify Employer Agent) a notice, which indicates the
Employer's participation in E-Verify. DHS also agrees to provide to the Employer anti-discrimination notices
issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC), Civil
Rights Division, U.S. Department of Justice.
6.DHS agrees to issue each of the E-Verify Employer Agent’s E-Verify users a unique user identification
number and password that permits them to log in to E-Verify.
7.DHS agrees to safeguard the information the Employer provides (through the E-Verify Employer Agent),
and to limit access to such information to individuals responsible for the verification process, for evaluation of
E-Verify, or to such other persons or entities as may be authorized by applicable law. Information will be used
only to verify the accuracy of Social Security numbers and employment eligibility, to enforce the INA and
Federal criminal laws, and to administer Federal contracting requirements.
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8.DHS agrees to provide a means of automated verification that provides (in conjunction with SSA
verification procedures) confirmation or tentative nonconfirmation of employees' employment eligibility
within three Federal Government work days of the initial inquiry.
9.DHS agrees to provide a means of secondary verification (including updating DHS records) for employees
who contest DHS tentative nonconfirmations and photo mismatch tentative nonconfirmations. This
provides final confirmation or nonconfirmation of the employees' employment eligibility within 10 Federal
Government work days of the date of referral to DHS, unless DHS determines that more than 10 days may be
necessary. In such cases, DHS will provide additional verification instructions.
ARTICLE III
REFERRAL OF INDIVIDUALS TO SSA AND DHS
A. REFERRAL TO SSA
1.If the Employer receives a tentative nonconfirmation issued by SSA, the Employer must print the notice as
directed by E-Verify. The Employer must promptly notify employees in private of the finding and provide them
with the notice and letter containing information specific to the employee’s E-Verify case. The Employer also
agrees to provide both the English and the translated notice and letter for employees with limited English
proficiency to employees. The Employer agrees to provide written referral instructions to employees and
instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow
employees to contest the finding, and not take adverse action against employees if they choose to contest the
finding, while their case is still pending.
2.The Employer agrees to obtain the employee’s response about whether he or she will contest the tentative
nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the
employee may determine whether he or she will contest the tentative nonconfirmation.
3.After a tentative nonconfirmation, the Employer will refer employees to SSA field offices only as directed by
E-Verify. The Employer must record the case verification number, review the employee information submitted
to E-Verify to identify any errors, and find out whether the employee contests the tentative nonconfirmation.
The Employer will transmit the Social Security number, or any other corrected employee information that SSA
requests, to SSA for verification again if this review indicates a need to do so.
4.The Employer will instruct the employee to visit an SSA office within eight Federal Government work days.
SSA will electronically transmit the result of the referral to the Employer within 10 Federal Government work
days of the referral unless it determines that more than 10 days is necessary.
5.While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates.
6.The Employer agrees not to ask the employee to obtain a printout from the Social Security Administration
number database (the Numident) or other written verification of the SSN from the SSA.
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B. REFERRAL TO DHS
1.If the Employer receives a tentative nonconfirmation issued by DHS, the Employer must promptly notify
employees in private of the finding and provide them with the notice and letter containing information
specific to the employee’s E-Verify case. The Employer also agrees to provide both the English and the
translated notice and letter for employees with limited English proficiency to employees. The Employer must
allow employees to contest the finding, and not take adverse action against employees if they choose to
contest the finding, while their case is still pending.
2.The Employer agrees to obtain the employee’s response about whether he or she will contest the tentative
nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the
employee may determine whether he or she will contest the tentative nonconfirmation.
3.The Employer agrees to refer individuals to DHS only when the employee chooses to contest a tentative
nonconfirmation.
4.If the employee contests a tentative nonconfirmation issued by DHS, the Employer will instruct the
employee to contact DHS through its toll-free hotline (as found on the referral letter) within eight Federal
Government work days.
5.If the Employer finds a photo mismatch, the Employer must provide the photo mismatch tentative
nonconfirmation notice and follow the instructions outlined in paragraph 1 of this section for tentative
nonconfirmations, generally.
6.The Employer agrees that if an employee contests a tentative nonconfirmation based upon a photo
mismatch, the Employer will send a copy of the employee’s Form I-551, Form I-766, U.S. Passport, or passport
card to DHS for review by:
a. Scanning and uploading the document, or
b. Sending a photocopy of the document by express mail (furnished and paid for by the employer).
7.The Employer understands that if it cannot determine whether there is a photo match/mismatch, the
Employer must forward the employee’s documentation to DHS as described in the preceding paragraph. The
Employer agrees to resolve the case as specified by the DHS representative who will determine the photo
match or mismatch.
8.DHS will electronically transmit the result of the referral to the Employer within 10 Federal Government
work days of the referral unless it determines that more than 10 days is necessary.
9.While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates.
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ARTICLE IV
SERVICE PROVISIONS
A. NO SERVICE FEES
1. SSA and DHS will not charge the Employer or the Web Services E-Verify Employer Agent for verification
services performed under this MOU. The Employer is responsible for providing equipment needed to make
inquiries. To access E-Verify, an Employer will need a personal computer with Internet access.
ARTICLE V
SYSTEM SECURITY AND MAINTENANCE
A. DEVELOPMENT REQUIREMENTS
1.Software developed by Web Services E-Verify Employer Agents must comply with federally-mandated
information security policies and industry security standards to include but not limited to:
a. Public Law 107-347, “E-Government Act of 2002, Title III, Federal Information Security Management
Act (FISMA),” December 2002.
b. Office of Management and Budget (OMB) Memorandum (M-10-15), “FY 2010 Reporting Instructions
for the Federal Information Security Management Act and Agency Privacy Management,” April 2010.
c. National Institute of Standards and Technology (NIST) Special Publication (SP) and Federal
Information Processing Standards Publication (FIPS).
d. International Organization for Standardization/International Electrotechnical Commission
(ISO/IEC) 27002, Information Technology — Security Techniques — Code of Practice for Information
Security Management.
2.The Web Services E-Verify Employer Agent agrees to update its Web Services interface to reflect system
enhancements within six months from the date DHS notifies the Web Services User of the system update. The
Web Services User will receive notice from DHS in the form of an Interface Control Agreement (ICA). The Web
Services E-Verify Employer Agent agrees to institute changes to its interface as identified in the ICA, including
all functionality identified and all data elements detailed therein.
3.The Web Services E-Verify Employer Agent agrees to demonstrate progress of its efforts to update its Web
Services interface if and when DHS requests such progress reports.
4.The Web Services E-Verify Employer Agent acknowledges that if its system enhancements are not
completed to the satisfaction of DHS or its assignees within six months from the date DHS notifies the Web
Services User of the system update, then the Web Services User’s E-Verify account may be suspended, and
support for previous releases of E-Verify may no longer be available to the Web Services User. The Web
Services E-Verify Employer Agent also acknowledges that DHS may suspend the Web Services User’s account
after the six-month period has elapsed.
5.The Web Services E-Verify Employer Agent agrees to incorporate error handling logic into its development
or software to accommodate and act in a timely fashion should an error code be returned.
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6.The Web Services E-Verify Employer Agent agrees to complete the technical requirements testing which is
confirmed upon receiving approval of test data and connectivity between the Web Services E-Verify Employer
Agent and DHS.
7.DHS will not reimburse any Web Services E-Verify Employer Agent or software developer who has expended
resources in the development or maintenance of a Web Services interface if that party is unable, or becomes
unable, to meet any of the requirements set forth in this MOU.
8.Housing, development, infrastructure, maintenance, and testing of the Web Services applications may take
place outside the United States and its territories, but testing must be conducted to ensure that the code is
correct and secure.
9.If the Web Services E-Verify Employer Agent includes an electronic Form I-9 as part of its interface, then it
must comply with the standards for electronic retention of Form I-9 found in 8 CFR 274a.2(e).
B. INFORMATION SECURITY REQUIREMENTS
Web Services E-Verify Employer Agents performing verification services under this MOU must ensure that
information that is shared between the Web Services E-Verify Employer Agent and DHS is appropriately
protected comparable to the protection provided when the information is within the DHS environment [OMB
Circular A-130 Appendix III].
To achieve this level of information security, the Web Services E-Verify Employer Agent agrees to institute the
following procedures:
1.Conduct periodic assessments of risk, including the magnitude of harm that could result from the
unauthorized access, use, disclosure, disruption, modification, or destruction of information and information
systems that support the operations and assets of the DHS, SSA, and the Web Services E-Verify Employer Agent
and its clients;
2.Develop policies and procedures that are based on risk assessments, cost-effectively reduce information
security risks to an acceptable level, and ensure that information security is addressed throughout the life
cycle of each organizational information system;
3.Implement subordinate plans for providing adequate information security for networks, facilities,
information systems, or groups of information systems, as appropriate;
4.Conduct security awareness training to inform the Web Services E-Verify Employer Agent’s personnel
(including contractors and other users of information systems that support the operations and assets of the
organization) of the information security risks associated with their activities and their responsibilities in
complying with organizational policies and procedures designed to reduce these risks;
5.Develop periodic testing and evaluation of the effectiveness of information security policies, procedures,
practices, and security controls to be performed with a frequency depending on risk, but no less than once per
year;
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Company ID Number: Client Company ID Number:
6.Develop a process for planning, implementing, evaluating, and documenting remedial actions to address
any deficiencies in the information security policies, procedures, and practices of the organization;
7.Implement procedures for detecting, reporting, and responding to security incidents;
8.Create plans and procedures to ensure continuity of operations for information systems that support the
operations and assets of the organization;
9.In information-sharing environments, the information owner is responsible for establishing the rules for
appropriate use and protection of the subject information and retains that responsibility even when the
information is shared with or provided to other organizations [NIST SP 800-37].
10.DHS reserves the right to restrict Web Services calls from certain IP addresses.
11.DHS reserves the right to audit the Web Services E-Verify Employer Agent’s application.
12.Web Services E-Verify Employer Agents and Software Developers agree to cooperate willingly with the
DHS assessment of information security and privacy practices used by the company to develop and maintain
the software.
C. DATA PROTECTION AND PRIVACY REQUIREMENTS
1.Web Services E-Verify Employer Agents must practice proper Internet security; this means using HTTP over
SSL/TLS (also known as HTTPS) when accessing DHS information resources such as
E-Verify [NIST SP 800-95]. Internet security practices like this are necessary because Simple Object Access
Protocol (SOAP), which provides a basic messaging framework on which Web Services can be built, allows
messages to be viewed or modified by attackers as messages traverse the Internet and is not independently
designed with all the necessary security protocols for E-Verify use.
2.In accordance with DHS standards, the Web Services E-Verify Employer Agent agrees to maintain physical,
electronic, and procedural safeguards to appropriately protect the information shared under this MOU against
loss, theft, misuse, unauthorized access, and improper disclosure, copying use, modification or deletion.
3.Any data transmission requiring encryption shall comply with the following standards:
•Products using FIPS 197 Advanced Encryption Standard (AES) algorithms with at least 256-bit
encryption that has been validated under FIPS 140-2.
•NSA Type 2 or Type 1 encryption.
4.User ID Management (Set Standard): All information exchanged between the parties under this MOU will
be done only through authorized Web Services E-Verify Employer Agent representatives identified above.
5.The Web Services E-Verify Employer Agent agrees to use the E-Verify browser instead of its own interface if
it has not yet upgraded its interface to comply with the Federal Acquisition Regulation (FAR) system changes.
In addition, Web Services E-Verify Employer Agents whose interfaces do not support the Form I-9 from
2/2/2009 or 8/7/2009 should also use the E-Verify browser until the system upgrade is completed.
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Company ID Number: Client Company ID Number:
6.The Web Services E-Verify Employer Agent agrees to use the E-Verify browser instead of its own interface
if it has not completed updates to its system within six months from the date DHS notifies the Web Services
E-Verify Employer Agent of the system update. The Web Services E-Verify Employer Agent can resume use
of its interface once it is up-to-date, unless the Web Services E-Verify Employer Agent has been suspended
or terminated from continued use of the system.
D. COMMUNICATIONS
1.Web Services E-Verify Employer Agents and Software Developers agree to develop an electronic system
that is not subject to any agreement that would restrict access to and use of by an agency of the United
States.
2.The Web Services E-Verify Employer Agent agrees to develop effective controls to ensure the integrity,
accuracy and reliability of its electronic system.
3.The Web Services E-Verify Employer Agent agrees to develop an inspection and quality assurance program
that regularly, at least once per year, evaluates the electronic system, and includes periodic checks of
electronically stored information. The Web Services E-Verify Employer Agent agrees to share the results of its
regular inspection and quality assurance program with DHS upon request.
4.The Web Services E-Verify Employer Agent agrees to develop an electronic system with the ability to
produce legible copies of applicable notices, letters, etc.
5.All information exchanged between the parties under this MOU will be in accordance with applicable laws,
regulations, and policies, including but not limited to, information security guidelines of the sending party
with respect to any information that is deemed Personally Identifiable Information (PII), including but not
limited to the employee or applicant’s Social Security number, alien number, date of birth, or other
information that may be used to identify the individual.
6.Suspected and confirmed information security breaches must be reported to DHS according to Article
II.A.17. Reporting such breaches does not relieve the Web Services E-Verify Employer Agent from further
requirements as directed by state and local law. The Web Services E-Verify Employer Agent is subject to
applicable state laws regarding data protection and incident reporting in addition to the requirements herein.
E. SOFTWARE DEVELOPER RESTRICTIONS
1.The Web Services E-Verify Employer Agent agrees that if it develops a Web Services interface and sells
such interface, then it can be held liable for any misuse by the company that purchases the interface. It is
the responsibility of the Web Services E-Verify Employer Agent to ensure that its interface is used in
accordance with E-Verify policies and procedures.
2.The Web Services E-Verify Employer Agent agrees to provide software updates to each client who
purchases its software. Because of the frequency Web Services updates, an ongoing relationship between
the software developer and the client is necessary.
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Company ID Number: Client Company ID Number:
3.DHS reserves the right to terminate the access of any software developer with or without notice who
creates or uses an interface that does not comply with E-Verify procedures.
4.Web Services Software Developers pursuing software development independent of serving clients as a Web
Services E-Verify Employer Agent are not eligible to receive an ICA. At this time, E-Verify d oes not permit Web
Services software development without also being a Web Services E-Verify Employer Agent or Web Services
Employer.
F. PENALTIES
1.The Web Services E-Verify Employer Agent agrees that any failure on its part to comply with the terms
of the MOU may result in account suspension, termination, or other adverse action.
2.DHS is not liable for any financial losses to Web Services E-Verify Employer Agent, its clients, or any other
party as a result of your account suspension or termination.
ARTICLE VI
MODIFICATION AND TERMINATION
A. MODIFICATION
1.This MOU is effective upon the signature of all parties and shall continue in effect for as long as the SSA
and DHS operates the E-Verify program unless modified in writing by the mutual consent of all parties.
2.Any and all E-Verify system enhancements by DHS or SSA, including but not limited to E-Verify checking
against additional data sources and instituting new verification policies or procedures, will be covered under
this MOU and will not cause the need for a supplemental MOU that outlines these changes.
B. TERMINATION
1.The Web Services E-Verify Employer Agent may terminate this MOU and its participation in E-Verify a t any
time upon 30 days prior written notice to the other parties. In addition, any Employer represented by the Web
Services E-Verify Employer Agent may voluntarily terminate its MOU upon giving DHS 30 days’ written notice.
The Web Services E-Verify Employer Agent may not refuse to terminate the Employer based upon an
outstanding bill for verification services.
2.Notwithstanding Article V, part A of this MOU, DHS may terminate this MOU, and thereby the Web Services
E-Verify Employer Agent’s participation in E-Verify, with or without notice at any time if deemed necessary
because of the requirements of law or policy, or upon a determination by SSA or DHS that there has been a
breach of system integrity or security by the Web Services E-Verify Employer Agent or Employer, or a failure on
the part of either party to comply with established E-Verify procedures and/or legal requirements. The
Employer understands that if it is a Federal contractor, termination of this MOU by any party for any reason
may negatively affect the performance of its contractual responsibilities. Similarly, the Employer understands
that if it is in a state where E-Verify is mandatory, termination of this by any party MOU may negatively affect
the Employer’s business.
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Company ID Number: Client Company ID Number:
3.A Web Services E-Verify Employer Agent for an Employer that is a Federal contractor may terminate this MOU
when the Federal contract that requires its participation in E-Verify is terminated or completed. In such cases,
the Web Services E-Verify Employer Agent must provide written notice to DHS. If the Web Services E-Verify
Employer Agent fails to provide such notice, then that Employer will remain an E-Verify participant, will remain
bound by the terms of this MOU that apply to non-Federal contractor participants, and will be required to use
the E-Verify procedures to verify the employment eligibility of all newly hired employees.
4.The Web Services E-Verify Employer Agent agrees that E-Verify is not liable for any losses, financial or
otherwise, if the Web Services E-Verify Employer Agent or the Employer is terminated from E-Verify.
ARTICLE VII
PARTIES
A.Some or all SSA and DHS responsibilities under this MOU may be performed by contractor(s), and SSA and
DHS may adjust verification responsibilities between each other as necessary. By separate agreement with
DHS, SSA has agreed to perform its responsibilities as described in this MOU.
B.Nothing in this MOU is intended, or should be construed, to create any right or benefit, substantive or
procedural, enforceable at law by any third party against the United States, its agencies, officers, or
employees, or against the Web Services E-Verify Employer Agent, its agents, officers, or employees.
C.The Web Services E-Verify Employer Agent may not assign, directly or indirectly, whether by operation of
law, change of control or merger, all or any part of its rights or obligations under this MOU without the prior
written consent of DHS, which consent shall not be unreasonably withheld or delayed. Any attempt to
sublicense, assign, or transfer any of the rights, duties, or obligations herein is void.
D.Each party shall be solely responsible for defending any claim or action against it arising out of or related
to E-Verify or this MOU, whether civil or criminal, and for any liability wherefrom, including (but not limited to)
any dispute between the Web Services E-Verify Employer Agent or the Employer and any other person or entity
regarding the applicability of Section 403(d) of IIRIRA to any action taken or allegedly taken by the Web
Services E-Verify Employer Agent or the Employer.
E.The Web Services E-Verify Employer Agent understands that its participation in E-Verify is not confidential
information and may be disclosed as authorized or required by law and DHS or SSA policy, including but not
limited to, Congressional oversight, E-Verify publicity and media inquiries, determinations of compliance with
Federal contractual requirements, and responses to inquiries under the Freedom of Information Act (FOIA).
F.The individuals whose signatures appear below represent that they are authorized to enter into this MOU
on behalf of the Employer, the Web Services E-Verify Employer Agent and DHS respectively. The Web Services
E-Verify Employer Agent understands that any inaccurate statement, representation, data or other information
provided to DHS may subject the Web Services E-Verify Employer Agent, as the case may be, its subcontractors,
its employees, or its representatives to: (1) prosecution for false statements pursuant to 18 U.S.C. 1001 and/or; (2)
immediate termination of its MOU and/or; (3) possible debarment or suspension.
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Company ID Number: Client Company ID Number:
G. The foregoing constitutes the full agreement on this subject between DHS, the Employer, and the E-Verify
Employer Agent. (Employer) hereby designates and appoint
(E-Verify Employer Agent) including its officers and employees,
as the E-Verify Employer Agent for the purpose of carrying out (Employer) responsibilities under the MOU
between the Employer, the E-Verify Employer Agent, and DHS.
If you have any questions, contact E-Verify at 1-888-464-4218.
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ADP TotalSource, Inc. (GA)
Quest Corporation of America, Inc.
221492172760
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Company ID Number: Client Company ID Number:
Approved by:
Employer
Name (Please Type or Print) Title
Signature Date
E-Verify Employer Agent
Name (Please Type or Print) Title
Signature Date
Department of Homeland Security – Verification Division
Name (Please Type or Print) Title
Signature Date
Page 21 of 25 E-Verify MOU for Employers Using a Web Services E-Verify Employer Agent | Revision Date 06/01/13
ADP TotalSource, Inc. (GA)
USCIS Verification Division
07/21/2023
Lori A Morgan
07/21/2023Electronically Signed
Electronically Signed
Quest Corporation of America, Inc.
2214921
07/21/2023
WFN eVerify TS Team
Electronically Signed
72760
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Company ID Number: Client Company ID Number:
Information Required for the E-Verify Program
Information relating to your Company:
Company Name
Company Facility Address
Company Alternate Address
County or Parish
Employer Identification Number
North American Industry
Classification Systems Code
Parent Company
Number of Employees
Number of Sites Verified for
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Quest Corporation of America, Inc.
PASCO
2214921
541
20 to 99
72760
17220 Camelot Court
Unit 101
Land O Lakes, FL 34638
593335186
1 site(s)
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Company ID Number: Client Company ID Number:
Are you verifying for more than 1 site? If yes, please provide the number of sites verified for in
each State:
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FL 1
221492172760
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Company ID Number: Client Company ID Number:
Information relating to the Program Administrator(s) for your Company on policy questions or
operational problems:
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Email
7275928692
Lori A Morgan
221492172760
Name
Phone Number
Fax
lori.morgan@qcausa.com
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Company ID Number Client Company ID Number: :
This list represents the first 20 Program Administrators listed for this company.
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Form W-9
(Rev. October 2018)
Department of the Treasury Internal Revenue Service
Request for Taxpayer
Identification Number and Certification
▶Go to www.irs.gov/FormW9 for instructions and the latest information.
Give Form to the
requester. Do not
send to the IRS.Print or type. See Specific Instructions on page 3.1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank.
2 Business name/disregarded entity name, if different from above
3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the
following seven boxes.
Individual/sole proprietor or
single-member LLC
C Corporation S Corporation Partnership Trust/estate
Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ▶
Note: Check the appropriate box in the line above for the tax classification of the single-member owner. Do not check
LLC if the LLC is classified as a single-member LLC that is disregarded from the owner unless the owner of the LLC is
another LLC that is not disregarded from the owner for U.S. federal tax purposes. Otherwise, a single-member LLC that
is disregarded from the owner should check the appropriate box for the tax classification of its owner.
Other (see instructions) ▶
4 Exemptions (codes apply only to
certain entities, not individuals; see
instructions on page 3):
Exempt payee code (if any)
Exemption from FATCA reporting
code (if any)
(Applies to accounts maintained outside the U.S.)
5 Address (number, street, and apt. or suite no.) See instructions.
6 City, state, and ZIP code
Requester’s name and address (optional)
7 List account number(s) here (optional)
Part I Taxpayer Identification Number (TIN)
Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid
backup withholding. For individuals, this is generally your social security number (SSN). However, for a
resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other
entities, it is your employer identification number (EIN). If you do not have a number, see How to get a
TIN, later.
Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and
Number To Give the Requester for guidelines on whose number to enter.
Social security number
––
or
Employer identification number
–
Part II Certification
Under penalties of perjury, I certify that:
1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and
2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue
Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am
no longer subject to backup withholding; and
3. I am a U.S. citizen or other U.S. person (defined below); and
4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct.
Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because
you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid,
acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments
other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions for Part II, later.
Sign Here Signature of
U.S. person ▶Date ▶
General Instructions
Section references are to the Internal Revenue Code unless otherwise
noted.
Future developments. For the latest information about developments
related to Form W-9 and its instructions, such as legislation enacted
after they were published, go to www.irs.gov/FormW9.
Purpose of Form
An individual or entity (Form W-9 requester) who is required to file an
information return with the IRS must obtain your correct taxpayer
identification number (TIN) which may be your social security number
(SSN), individual taxpayer identification number (ITIN), adoption
taxpayer identification number (ATIN), or employer identification number
(EIN), to report on an information return the amount paid to you, or other
amount reportable on an information return. Examples of information
returns include, but are not limited to, the following.
• Form 1099-INT (interest earned or paid)
• Form 1099-DIV (dividends, including those from stocks or mutual
funds)
• Form 1099-MISC (various types of income, prizes, awards, or gross
proceeds)
• Form 1099-B (stock or mutual fund sales and certain other
transactions by brokers)
• Form 1099-S (proceeds from real estate transactions)
• Form 1099-K (merchant card and third party network transactions)
• Form 1098 (home mortgage interest), 1098-E (student loan interest),
1098-T (tuition)
• Form 1099-C (canceled debt)
• Form 1099-A (acquisition or abandonment of secured property)
Use Form W-9 only if you are a U.S. person (including a resident
alien), to provide your correct TIN.
If you do not return Form W-9 to the requester with a TIN, you might
be subject to backup withholding. See What is backup withholding,
later.
Cat. No. 10231X Form W-9 (Rev. 10-2018)
5/16/24
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State of Florida
Department of State
I certify from the records of this office that QUEST CORPORATION OF
AMERICA,INC.is a corporation organized under the laws of the State of
Florida,filed on August 25,1995.
The document number of this corporation is P95000066089.
I further certify that said corporation has paid all fees due this office through
December 31,2023,that its most recent annual report/uniform business report
was filed on February 9,2023,and that its status is active.
I further certify that said corporation has not filed Articles of Dissolution.
Given under my hand and the
Great Seal of the State of Florida
at Tallahassee,the Capital,this
the Ninth day of February,2023
Tracking Number:7158084873CC
To authenticate this certificate,visit the following site,enter this number,and then
follow the instructions displayed.
https://services.sunbiz.org/Filings/CertificateOfStatus/CertificateAuthentication
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Addendum # 1
Date: June 28,2024
From: Barbara Lance, Procurement Strategist
To: Interested Bidders
Subject: Addendum # 1 Solicitation # 24-8263 – Affordable Housing Marketing and Outreach
Campaign
The following clarifications are issued as an addendum:
The “Proposal Submission Deadline” has been extended from June 28, 2024, at 3:00 pm EST to
July 12, 2024 at 3:00 pm EST.
If you require additional information, please post a question on our OpenGov
(https://procurement.opengov.com/) bidding platform under the solicitation for this project.
Please sign below and return a copy of this Addendum with your submittal for the above
referenced solicitation.
(Signature)
Date
(Name of Firm)
Email: Barbara.Lance@colliercountyfl.gov
Telephone: (239) 252-8998
7/1/2024
Quest Corporation of America
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Vendor Check List
IMPORTANT: Please review carefully and submit with your Proposal/Bid. All applicable documents shall be submitted
electronically through BidSync. Vendor should checkoff each of the following items. Failure to provide the applicable
documents may deem you non-responsive/non-responsible.
General Bid Instructions has been acknowledged and accepted.
Collier County Purchase Order Terms and Conditions have been acknowledged and accepted .
Form 1: Vendor Declaration Statement
Form 2: Conflict of Interest Certification
Proof of status from Division of Corporations - Florida Department of State (If work performed in the State) -
http://dos.myflorida.com/sunbiz/ should be attached with your submittal.
Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposal/bid.
Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal.
E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal.
Form 4: Reference Questionnaire form must be utilized for each requested reference and included with your submittal, if
applicable to the solicitation.
Form 5: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with
your submittal.
Vendor W-9 Form.
Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five
(5) days of the County’s issuance of a Notice of Recommend Award.
The Bid Schedule has been completed and attached with your submittal, applicable to bids.
Copies of all requested licenses and/or certifications to complete the requirements of the project.
All addenda have been signed and attached.
County’s IT Technical Architecture Requirements has been acknowledged and accepted, if applicable.
Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable.
x
x
x
x
x
x
x
x
x
x
x
x
X
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Woman Business
Certification
Quest Corporation of America, Inc.
01/29/2024 01/29/2026
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