#18-7382 (MV Contract Transportation Inc.- Amend #5) FIFTH AMENDMENT TO CONTRACT 18-7382
FOR COLLIER AREA TRANSIT (CAT) FIXED ROUTE, DEMAND RESPONSE AND
TRANSIT OPERATIONS MANAGEMENT SERVICES
(GRANT FUNDED)
THIS FIFTH AMENDMENT TO AGREEMENT No. 18-7382 (the "Fifth Amendment")
is made and entered into the q day of A pY i k 2024, by and between MV Contract
Transportation, Inc., whose address is 2711 N. Haskell Ave., Suite 1500, Dallas, Texas 75204
(hereinafter referred to as the "Contractor"), and the Board of County Commissioner of Collier
County, Florida, a political subdivision of the State of Florida, as the governing body of Collier
County (the "County")(collectively,the "Parties").
RECITALS:
WHEREAS, on April 9, 2019 (Agenda Item 11.C.), the County entered into Agreement
No. 18-7382 ("the Agreement") with the Contractor to provide Fixed Route, Demand Response
and Transit Operation Management Services for the CAT; and
WHEREAS, on June 9, 2020 (Agenda Item 16.D.15), the County approved the First
Amendment to the Agreement to provide reimbursement of additional operating duties and
expenses incurred in response to the COVID-19 Pandemic; and
WHEREAS,on October 13,2020(Agenda Item 16.D.7),the County approved the Second
Amendment to the Agreement to allow for a temporary trip rate increase for paratransit service in
response to the COVID-19 Pandemic; and
WHEREAS,on October 26, 2021 (Agenda Item 16.A.14),the County approved the Third
Amendment to the Agreement allowing for a rate increase to address staffing shortages; and
WHEREAS, on April 25, 2023 (Agenda Item 16.A.20), the County approved the Fourth
Amendment to the Agreement to extend the increased rates provided for in the Third Amendment
through end of initial term ending on April 30, 2024; and
WHEREAS, the Parties wish to revise: (1) Section 3.1 Staffing, under Exhibit A to
remove ITS Coordinator and include Data Engineer, (2) Section 3.2 CAT Connect Call Center
and Reservation Operations to require the Call Center have four full-time reservationists due to an
increase in call volume, (3) Increase the Exhibit B- Fee Schedule rates that were previously
enhanced by the Fourth Amendment to the Agreement for the duration of the extension of the
Agreement, and (3) replace Appendix 1, Performance Standards and Appendix 2, Liquidated
Damages with the attached revised versions to better reflect current needs and conditions; and
WHEREAS,the Parties also wish to exercise the first renewal option under the Agreement
renewing for a period starting May 1, 2024 and ending April 30,2025 and include updated pricing
for this extended period.
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Fifth Amendment to Agreement#18-7382
NOW, THEREFORE, in consideration of mutual covenants and agreements set forth
herein and for other valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the County and Contractor agree that the Agreement shall and hereby is amended
and modified on the terms provided herein:
1. The preceding recitals are true and correct and are incorporated into this Fifth
Amendment by reference as if set forth herein.
2. Exhibit A, Section 3. Transit Operations Management Services Department (TOMS),
Subsection 3.1 Staffing, is hereby modified as attached hereto this Fifth Amendment.
3. Appendix 1, Performance Standards and Appendix 2, Liquidated Damages is hereby
replaced with Appendix 1, Performance Standards and Appendix 2, Liquidated
Damages as attached hereto this Fifth Amendment.
4. The rates set forth in Exhibit B- Fee Schedules, as amended by the Fourth Amendment
to the Agreement,will be modified effective May 1, 2024,through April 30, 2025, and
replaced with the following:
TOMS (including bid May 1,2023— May 1,2024—
alternates) April 30/2024 April 30,2025
Total $2,049,003 $2,214,668.28
Fixed Route Cost May 1,2023— May 1,2024—
Proposal April 30/2024 April 30, 2025
Cost Per Fixed Route $59.69 (including $63.09
Revenue Hour base and
enhancement rate)
Annual Impact $4,357,370 $4,605,570.00
Paratransit Cost May 1,2023— May 1,2024—
Proposal April 30/2024 April 30,2025
Cost Per Trip $29.79 (including $34.28
base and
enhancement rate)
Annual Impact $3,127,950.00 $3,599,400.00
5. The Parties agree that the increased rate adjustments established in this Fifth
Amendment through and including the Agreement's termination date of April 30,2025.
Is warranted based on the current labor market.
6. All other terms of the Agreement as revised and not amended herein shall remain in
effect.
7. This Fifth Amendment to Agreement No. 18-7382 shall be effective as of May 1, 2024.
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Fifth Amendment to Agreement#18-7382
IN WITNESS WHEREOF, the parties have executed this Fifth Amendment on the date
and year written above by an authorized person or agent.
ATTEST:
Crystal K. Kinzel, cjerk of Courts BOARD OF COUNTY COMMISSIONERS
And Comptro COLLIER COUNTY, FLORIDA
;di 4 e • �'
By: _ JAL ..' •
By:
• ''y;,.:° ;r CHRIS AL , Chairman
Dated: v .. Peg
A ••tasto airm-
signet re only
A.. . '.. as to orm and Legality:
(--- A )11- L/
Scott R. Teach
Deputy County Attorney
46.5!
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Fifth Amendment to Agreement#18-7382
Contractor
MV Contract Transportation, Inc.
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Fifth Amendment to Agreement#18-7382
Words Steel rough are deleted; Words Underlined are added
EXHIBIT A
SCOPE OF SERVICE FOR COLLIER AREA TRANSIT AND CAT CONNECT
TRANSPORTATION MANAGEMENT AND OPERATIONS
* * * * *
Section 3. Transit Operations Management Services Department(TOMS)
* * * * *
3.1 Staffing
The Contractor shall hire personnel that are courteous and possess the expertise and
professionalism necessary to perform the required duties.
Call Center Agents/Representatives: The Contractor are appropriately trained and familiar
about the CAT and CAT Connect service. The Contractor will ensure that call center staff are
available to meet the call metrics.
Dispatchers: The contractor will provide the number of dispatchers necessary to maintain and
support the functions of the call center and dispatch requirements. There will be a dispatcher
trained in the related transit policies,procedures,software applications,and technology on duty
15 minutes prior to any pull-out of for any fixed route or CAT Connect. A dispatcher will
remain on duty up to 15 minutes after any fixed route or CAT Connect run pulls-in for the
service day. The dispatch station will remain occupied during 100% of the operational day.
The contractor will be required to replace the primary dispatchers for breaks or when the
dispatcher becomes not available.
Scheduler: The contractor will provide the number of schedulers necessary to maintain and
support the functions of the scheduling. There will be a scheduler available to supervise the
call center reservation process during all call center business hours.
ITS Coordinator: The Contractor will provide the number of ITS Coordinators to manage the
ITS function ,
updates and corrections, fixed route data management, support transit planning and
coordination with the ITS Senior Coordinator.
The Contractor shall develop and implement policies and procedures consistent with Federal,
State and Local regulations, including Collier County CMA's and Job Safety Analysis' (JSA).
This should also include an anti nepotism policy.
The Contractor shall develop and implement policies and procedures to match PTNE standards
award. Such policies and procedures shall be provided to the Transit Manager for review and
acceptance. Failure to timely submit this may result in liquidated damages.
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Fifth Amendment to Agreement#18-7382
Data Engineer — shall be responsible for designing, constructing, installing, testing, and
maintaining highly scalable data management systems. Your ability to adapt quickly,
comprehend complex systems, and work collaboratively with a cross-functional team are
crucial for this role.
• Build, develop, and maintain data pipelines, architectures, and data sets to support
both operational and analytical needs.
• Implement processes and systems to monitor data quality, ensuring production data is
accurate and readily available for stakeholders and critical business processes.
• Write complex queries on large data sets to extract crucial insights that drive transit
operations and strategy.
• Develop and manage ETL processes to prepare data for analytics.
• Design and develop interactive dashboards and reports using Microsoft Power BI.
• Create and maintain SOPs and technical documentation for data processes and tools.
• Develop and manage Microsoft Power Apps for custom business needs.
• Work closely with data analysts, and other teams to support business decisions.
• Ensure data systems meet business requirements and industry practices, including
those specific to the transit industry.
• Integrate new data management technologies and software engineering tools into
existing structures.
• Create and maintain optimal data pipeline architecture.
• Perform other duties or tasks as required or as assigned,to support the evolving needs
of the business. This may include tasks outside of the regular scope of work, as
necessary.
3.2 CAT Connect Call Center and Reservation Operations
The Contractor shall be responsible for operating the CAT Connect Call Center and reservation
operations to meet the following requirements. The Call Center will operate from the TOF
located at 8300 Radio Road.
•Open 08:00 to 17:00 Monday through Saturday except for recognized holidays.
•A message line will be available after hours and on Sunday for trip requests and trip
cancellations.
• The message line will be checked so that all trip request for the next day made up to 1700
can be scheduled. The message line will be checked for trip request after 1700on weekends
and any trip request will be scheduled. The Contractor will have staff call the passenger to
verify the trip information once the trip is scheduled.
'Passengers must be able to communicate with dispatch during all service hours. During
regular call center hours, the Call Center staff will facilitate communication with dispatch.
After Call Center Hours, passengers will have phone access directly to the dispatcher
whenever transit services are in operations. The dispatcher will facilitate cancellations,
where is my ride questions,and respond to trip issues. The dispatcher will not schedule any
trips after hours.
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Fifth Amendment to Agreement#18-7382 CAO
• The Call Center will adequate staff to maintain the performance measures employ four
(4) full-time reservationists to oversee reservations.
•The Contractor should create a staffing plan that includes enough trained CSRs are
available to meet the call demand during all Call Center hours, especially during the peak
times.
* * * * *
Appendix 1
PERFORMANCE STANDARDS
In order to ensure a high standard of performance,services provided by the Contractor are to be operated in a manner
that maximizes productivity without negatively impacting service quality for CAT& CAT CONNECT patrons. To
assure quality and a high level of customer satisfaction, all performance standards shall be reviewed on an on-going
basis and are subject to change as CAT&CAT CONNECT's needs change. If performance standards set forth below
are changed by PTNE, the Contractor's performance standards will be immediately changed to meet the new
performance standards,upon notice by PTNE to the Contractor.
PTNE will review each performance factor and reward high achievement (incentives) or make deductions for
substandard performance(disincentives). Review periods will be on a monthly basis. Cash payments or deductions
shall be calculated on the Net Contract Amount Paid to the Contractor for Service Operated for the corresponding
review period.
The following performance standards establish a range of performance that provides quality service delivery to CAT
patrons. The Contractor shall attain the following performance standards:
1. Preventable Accidents are defined as a transit accident that could have been prevented by the
operator:
Preventable Accidents Performance Incentive/
Indicators <Disincentive>
Tier 1 Above Goal 0 $1,000
PTNE Goal 1 None
Tier 1 Below Goal 2 <$1,000>
Tier 2 Below Goal 3 or above <$2,000>
2. Total#of passenger trips per revenue vehicle hour.The following outlines the incentives or disincentives for
total#of passenger trips per revenue vehicle hour systemwide:
Total Passenger trips per Performance Incentive/
revenue vehicle hour Indicators <Disincentive>
15%above Goal 14.95 and above $2,000
10%above Goal 14.3 - 14.94 $1,000
5%above Goal 13.95- 14.29 $500
PTNE Goal—13.0 13.00- 13.64 None
Up to 5%below Goal 12.35- 12.99 <$500>
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Fifth Amendment to Agreement#18-7382
Up to 10%below Goal 11.70- 12.34 <$1,000>
11%below Goal 11.05 or below <$2,000>
Contractor is responsible in participating or hosting marketing initiatives, proof of these
initiatives may result in an exemption of the disincentive for the month.
3. On-time Performance is defined as the percentage of time that the vehicle departs no earlier than 1 minute
and no more than 5 minutes after the published departure times as shown in the schedule adherence report.
Incentives and disincentive shall be assessed per route.The following outlines the incentives and disincentive
for on-time performance per route:
On-Time Performance Performance Incentive/
Per Route Indicators <Disincentive>
3%above Goal Above 95.01% $2,000
2%above Goal 92.01-95% $1,000
1%above Goal 90.01-92% $500
PTNE Goal 85-90% None
Up to 1%below Goal 83.0-84.9% <$500>
Up to 2%below Goal 81.0-82.9% <$1,000>
3% below Goal 83.0%or below <$2,000>
4. Customer Satisfaction is defined as the overall passenger rating based on a semi-annual customer service
report.The response categories are very poor(1),poor(2),fair(3),good(4)and very good(5).The following
outlines the incentives and disincentive for customer satisfaction:
Semi-Annual Customer Performance Incentive/
Satisfaction Indicators <Disincentive>
11% above Goal or Better Above 4.6 $2,000
10%above Goal 4.4—4.5 $1,000
5% above Goal 4.2—4.3 $500
PTNE Goal—4.0 3.9—4.1 None
Up to 5%below Goal 3.7—3.8 <$500>
Up to 10% below Goal 3.57—3.6 <$1,000>
11% below Goal or below 3.56 or below <$2,000>
The following performance standards establish a range of performance that provides quality service delivery to CAT
Connect patrons.The Contractor shall attain the following performance standards:
1. Preventative Accidents are defined as a transit accident that could have been prevented by the
operator:
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Fifth Amendment to Agreement#18-7382 CAO'.
Preventable Accidents Performance Incentive/
Indicators <Disincentive>
Tier 1 Above Goal 0 $1,000
PTNE Goal 1 None
Tier 1 Below Goal 2 <$1,000>
Tier 2 Below Goal 3 or above <$2,000>
2. Total#of passenger complaints per 1,000 Passenger Boarding are defined as complaints including but are
not limited to discourtesy, rudeness, eating, drinking, improperly secured patron, improperly operated lift,
unscheduled stops, pass ups, getting lost and/or any other negative behavior as reported to PTNE. The
following outlines the incentives or disincentives for#of passenger complaints per 1,000 passenger boarding:
Passenger Complaints Performance Incentive/
per 1,000 Passenger Boarding Indicators <Disincentive>
11%above Goal or Better 0.44 or less $2,000
10%above Goal 0.45 - 0.47 $1,000
5%above Goal 0.48 - 0.49 $500
PINE Goal—0.5 0.50 - 0.52 None
Up to 5%below Goal 0.53 - 0.54 <$500>
Up to 10%below Goal 0.55 - 0.62 <$1,000>
11%below Goal or Worse 0.63 and above <$2,000>
3. On-time Performance is defined as the percentage of trip completed late as defined by the trip timing
preference as shown in the schedule adherence report.The following outlines the incentives and disincentive
for on-time performance:
On-Time Performance Performance Incentive/
Per Route Indicators <Disincentive>
Tier 3 above Goal Above 98.5% $2,000
Tier 2 Above Goal 96.1 - 96.9% $1,000
Tier 1 Above Goal 95.1 -96% $500
PINE Goal—90% 90 -95% None
•
Tier 1 Below Goal 88.0- 89.9% <$500>
Tier 2 Below Goal 86.0- 87.9% <$1,000>
Tier 3 Below Goal or Worse 85.9%or below <$2,000>
4. Customer Satisfaction is defined as the overall passenger rating based on a semi-annual customer service
report.The response categories are very poor(1),poor(2),fair(3),good(4)and very good(5).The following
outlines the incentives and disincentive for customer satisfaction:
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Fifth Amendment to Agreement#18-7382 CAC1
Semi-Annual Customer Performance Incentive!
Satisfaction Indicators <Disincentive>
11% above Goal or Better Above 4.6 $2,000
10% above Goal 4.4—4.5 $1,000
5%above Goal 4.2—4.3 $500
PTNE Goal—4.0 3.9—4.1 None
Up to 5%below Goal 3.7—3.8 <$500>
Up to 10% below Goal 3.57—3.6 <$1,000>
11% above Goal or Better 3.56 or below <$2,000>
5. Average Percentage of Call Abandonment is defined as the overall percentage of calls that are abandoned
during hold time in the Queue.
Call Center Average Percentage Performance Incentive/
of Abandonment Indicators <Disincentive>
Tier 3 above Goal 6%or below $2,000
Tier 2 Above Goal 7% $1,000
Tier 1 Above Goal 8% $500
PTNE Goal— 10%of total 10% of calls None
calls
Tier 1 Below Goal 11% <$500>
Tier 2 Below Goal 12% <$1,00>
Tier 3 Below Goal or Worse Above 13% <$2,000>
APPENDIX 2
LIQUIDATED DAMAGES
Liquidated damages will be assessed for Contractor deficiencies specified herein.Liquidated Damages are not punitive
but intended to recover Collier County's cost for the Contractor's deficiencies,lost service or additional work by PTNE
for service delivery to the patron.PTNE will consider extenuating circumstances in assessing damages.The Contractor
has the ability to control liquidated damages through well trained drivers, re-fresher training, and effective
communications with staff. Liquidated damages shall be deducted from any monies due, or which may thereafter
become due,to the Contractor under this Contract. Liquidated damages will not be assessed for the above described
occurrences arising from causes beyond the control of Contractor as determined by PTNE.In the event the Contractor
fails to comply with the following standards, PTNE shall assess liquidated damages as follows:
Requirements Liquidated Damage Amount
LD1. Contractor must submit complete and accurate reports by the PTNE
established due dates. $300 if late one business day.
LD2. The Contractor shall notify PTNE of every accident or incident $200 when late beyond the
immediately,but no more than two hours after the occurrence.The initial 2-hour window for
Contractor shall submit information accurately and complete. notification.
LD3. The Contractor shall provide written documentation for any vehicle $500 if late one business day
accident or incident.The County shall receive written copies of late after the pre-established
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Fifth Amendment to Agreement#18-7382
incident and accident reports within 5 days of occurrence.The timeframe for a report and
Contractor shall submit reports accurately and complete. full report inclusive of
photos.
LD4. The Contractor shall be required to develop and administer EEO,
Title VI,&Drug and Alcohol policies and programs consistent with $1,000 per instance of non-
Federal, State&Local requirements. compliance.Either PTNE,
In addition, It is the Contractor's responsibility to keep all FTA,FDOT, CTD audit and
procedures and files up to date and in compliance. Should PTNE's or and additional grantor
random audit find a non-compliant file or proper documentation the agencies,will deem
Contractor may be assessed liquidated damages compliance and issue a
written notification.
LD5. All drivers are required to collect fares from patrons.This can come Fixed Route-$5 per verified
to Collier County's attention via passenger/public complaint,direct occurrence of uncollected
observation,reporting system if available or other method. fare.
Paratransit-total uncollected
missed fares at the individual
passenger's trip rate.
LD6. The Contractor shall remove all farebox receipts from revenue $200 per occurrence of
vehicles daily and secure funds in the vault room. farebox receipts not being
secured in the vault room at
the end of the day.
LD7. The contractor shall perform the Fixed Route and CAT Connect Excessively late Fixed Route
Services on-time and are incentivized when Performance measures trips will be assessed$50 per
are exceeded and dis-incentivized when stated performance measure loop for any late time point
aren't met. On-time performance is an important element to an that is late 20 minutes or
efficient transit system and will affect ridership if not managed. more.
Fixed Route On-Time Performance is derived from the departing Fixed Route trips that depart
time from a series of timing points. The On-time percentage is the a time point early will be
percentage of time that the vehicle departs no earlier than 1 minute assessed$100 per
and no more than 5 minutes after the published departure from the occurrence.
timing points. $50 per Paratransit Trip will
be assessed when excessively
Paratransit On-Time Performance is derived depending on what late.
timing preference is used to schedule the trip. Proof of root cause operator
A Drop-off Timing Preference Trip is considered Excessively Late training with subsequent
when the trip is late for the Drop-off Requested Time by more than operator improvement will be
30 minutes. accepted as an exemption for
A Negotiated Trip Timing Preference is considered Excessively that operator.
Late when the bus arrives more than 15 minutes past the Trip Pick-
up Window.
LD8. Drivers are required to record arrival and departure of all trips Falsely or erroneously
accurately. recording of Arrive/Perform
will result in$50 assessment
per incident.
LD9. Drivers are required to perform all trips on CAT Connect and Missed Trips
complete the full route on the Fixed Route system. Unperformed a. CAT Connect-$50 per
trips or an incomplete route are considered"missed trips". incident
On the CAT Connect system,a missed trip is as a failure of the b. Fixed Route- $100 per
vehicle to show up for a scheduled trip and consequently the stop
passenger is not transported or elects not to take the trip. A trip
where the passenger cancels the scheduled trip at least 2 hours prior If proof is provided that a
to the scheduled trip,within the cancellation policy is not supervisor has provided
considered a missed trip. transportation to the
On the Fixed Route system, a missed stop is when the bus does not individual,exemption will be
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Fifth Amendment to Agreement#18-7382 CRO
stop at a specific stop when a passenger is present at the stop. granted in addition to root
This can come to Collier County's attention via passenger/public cause training.Proof of
complaint,direct observation,reporting system if available or other training and driver
method. improvement will be
accepted as an exemption
LD10. Call Center Longest Delay in Queue will be less than 15 minutes. $100 per Day when the
The Contractor will have adequate call center staff to ensure no Queue System average hold-
caller is stranded in the system Queue for more than 15 minutes. time is greater than 15
The Contractor will monitor daily call activities and assign key staff minutes.
to supplement the call center agents when call demand is higher
than normal.
LD11. Drivers are expected to conduct themselves in a professional, safe $50 per occurrence for
and courteous manner at all times. Driver Infractions include,but Driver-related infractions as
are not limited to: documented or reported to
a. Employees not in complete proper uniform, while in PINE.
Revenue Service;
b. Driver(s)and/or any other passenger(s)smoking while in the
Vehicle at any time;
c. Driver(s)who display unprofessionalism over the radio with
any personnel:
d. Driver(s) who display unprofessionalism to PINE clients
and/or other personnel;
e. Driver(s)who fail to properly log in;
f. Driver(s)who get lost;
g. Driver(s)with Lost or Expired Collier County Identification
Badges
h. Driver(s)leaving vehicle with patrons unattended.
i. Driver(s)leaving vehicles unsecured.
j. Failure to escort an ADA passenger
k. Employees who engage in the purchase or consumption of
alcohol, drugs or tobacco products while in full or partial
uniform.
1. Consumption of food while operating a Vehicle;
m. Driver(s)or Street Supervisor(s)not in possession of a valid
Florida Driver's License and a Department of Transportation
(DOT)medical card,while in Revenue Service;
n. Driver(s)who fail to properly notify the Dispatch Office of
incidents/accidents/emergency services involving
passengers,property and/or Collier County property;
o. Failure to properly tie down a wheelchair correctly or call
out required ADA stops as observed by PINE staff and/or
PINE representatives(including video playback);
p. Improper use of the Radio and/or MDT equipment;
q. Lack or improper use of Seat Belts for all occupants in the
Vehicle;
r. Operation of a revenue service with non-trained personnel;
s. Operation of a Vehicle while texting;
t. Operation of a Vehicle with a cell phone, cell phone ear
piece or ear cord;
u. Running Red Lights;
v. Speeding
This can come to Collier County's attention via passenger/public
complaint,direct observation,reporting system if available or other
method.
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Fifth Amendment to Agreement#18-7382
LD12. The Contractor is expected to care for all County provided $50 plus the cost of repair if
equipment and establish policies and procedures to ensure that Communication Equipment
equipment is not tampered with,abused or neglected. is found tampered with,
abused and/or neglected as
identified by PTNE Staff
and/or PTNE's repair
Contractor.
LD13. The Contractor is required to ensure that drivers of all revenue $50 per inspection that is
vehicles or vehicles that may transport passengers conduct Pre/Post incomplete,all components
Trips inspections. have not been verified or
completion time for pre-trip
inspection is less than 8 min.
$500 for failure of a driver to
conduct a Pre/Post Trip
inspection of any deployed
vehicle.
LD14. The Contractor is required to maintain all required vehicles in $50 per vehicle per
accordance with terms and conditions of this Contract.Vehicles occurrence for non-compliant
found to be non-compliant by PTNE or designee after a vehicle vehicle(s).
inspection, safety or vehicle audit,will be removed from service.
Examples of non-compliance include,but are not limited to:
a. Vehicle(s) in-service not properly logged into the Radio,
MDT or any other required systems;
b. Vehicle(s)in-service that are not clean,exterior or interior;
c. Vehicle(s) in-service with damaged seats or damaged
interiors;
d. Vehicle(s) in-service with leaky interiors due to A/C
Condensation or any other fluid(s);
e. Vehicle(s)with accident damage or body damage;
f. Vehicle(s)with graffiti or damages in the driver's area as a
result of driver misuse or abuse;
g. Vehicle(s)with inoperable Radios or MOT's;
h. Vehicle(s)with inoperative interior and/or exterior lights;
i. Vehicle(s)with lack of current PINE-issued publications;
j. Vehicle(s)with sub-standard climate control
Sample vehicle inspection will be conducted to evaluate
compliance.
LD15. The Contractor is required to maintain all bus stop and shelter $50 per occurrence for not
locations. removing trash 2 times per
This can come to Collier County's attention via passenger/public week or maintaining bus
complaint,direct observation,reporting system if available or other stops.
method. At a minimum a sample inspection will be conducted to $100 per incident for failure
evaluate compliance. to report damage to the bus
stop or shelter.
LD16. The Contractor is expected to submit accurate,complete reports $100 per occurrence for
within the PINE established timeframes. Infractions may include Reporting Infractions.
failure to submit reports by established dates,submission of
inaccurate or incomplete reports,or maintaining proper records.
Examples of reporting infractions include,but are not limited to:
a. Failure to maintain current records for training
documentation, in personnel files for all personnel. At a
minimum,this includes:
o Drivers'License records
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OCAO
o Defensive Driving records
o Motor Vehicle records
o Background records
o Customer Comments and/or other Incident reports
b. Failure to conduct and properly document mandatory ride
checks.
c. Failure to maintain and submit any requested reports as
required and/or requested.
d. Failure to submit complete and accurate driver manifests.
LD17. The Contractor is required to maintain a compliant Drug and $100 per incident for not
Alcohol program and maintain documentation of all results and maintaining the CCF for all
practices. tests completed.
$500 for failure to conduct an
annual audit of the drug and
alcohol testing facilities used.
$100 per employee that is
failed to be trained for Drug
and Alcohol Training prior to
conducting safety sensitive
duties.
$500 per incident where a
supervisor fails to have
Reasonable Suspicion
Training for Supervisors.
Fail to provide Reasonable
Suspicion Training for
Supervisors: $100 per
Supervisor
$500 per quarter will be
assessed for failure to
scheduling testing
proportionately during
scheduled operations
$500 for failure to follow
Drug and Alcohol Policy and
FTA Drug and Alcohol
Procedures.
$500 for failure to have an
approved testing facility
available for Random,
Reasonable Suspicion,and
Post Accident Testing during
all times operations are
conducted.
$500 per incidence where a
manager or supervisor is not
on duty to be available to
manage the Drug and
Alcohol procedures and
policies.
$1000 per sub-contractor for
failure to administrate sub-
contractor drug and alcohol
programs.
LD18. PINE requires full staffing by the Contractor. $100 per day per vacancies in
management or supervisory
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Fifth Amendment to Agreement#18-7382
Personnel.All required
supervisory positions
(starters, street supervisors,
service supervisor,and safety
personnel)must be covered
each day in case of turnover,
sickness,vacation or other
absences with a qualified
replacement.
$100 per day for any non
PINE-approved personnel
operating a route without
PTNE's prior written
approval.
LD19. County vehicles are to be used for approved purposes only. $500 for any occurrence of
This can come to Collier County's attention via passenger/public Contractor using Collier
complaint,direct observation,reporting system if available or other County vehicles for other
method. than an explicit PINE
approved purpose.
LD20. The Contractor shall perform a minimum of 20%scheduled trips on $5000 per month of less than
non-County-owned vehicles. (This percentage may be revised on an 20%of total CAT Connect
annual basis). trips performed by non-
County owned vehicles.
LD21. The Contractor will ensure that all exterior TOF door are locked $1,000 per door or gate that
after hours. The Contractor will ensure that all TOF gates and is left unsecured in the
public access points are secure. The Contractor will ensure that all evening.
vehicles are secure and/or locked when not in use. The Contractor $50 per event where a vehicle
will ensure that all equipment and technology hardware is secured found to be unlocked.
and accounted for. $50 per event where
equipment or technology
hardware is left unsecured.
LD22. Failure to properly process"Lost and Found"recovered items in a $100 per item not properly
timely manner and/or failure to implement the lost and found documented or each instance
process in a proper manner. where the County policies
and procedures are not
followed.
LD23. Failure to have a driver assigned to each fixed route,CAT Connect $100 per open position.
run,and back-up driver requirement will result in liquidated
damages assessed.
LD24. Failure to conduct and document mandatory ride checks may result $50 per road observation
in the assessment of liquidated damages. needed to increase the
The Contractor will conduct road observations of 75%of the drivers percentage to 75%.
monthly which will include a complete pick up and drop of cycle for
CAT Connect and at least''A loop of a fixed route driver.
LD25. Failure to complete the investigation and proper completion of a $50 per day that exceeds the
complaint form within 3 days from the time of submittal to the allowable time frame.
contractor.
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CAO
Fifth Amendment to Agreement#18-7382