Agenda 11/14/2023 Item #16D 5 (Applying for PetSmart Charities Adoption Partner Program and Adoption Rewards Program)11/14/2023
EXECUTIVE SUMMARY
Recommendation to authorize the County Manager or designee to apply for the PetSmart Charities
Adoption Partner Program and Adoption Rewards Program, and to authorize the County Manager to
execute any and all documents to effectuate entering into this Program, including but not limited to an
Adoption Partner Agreement.
OBJECTIVE: To help with the adoption of animals from Domestic Animal Services, which decreases the shelter's
population.
CONSIDERATIONS: The County would like to participate in the PetSmart Charities Adoption Partner Program.
The PetSmart Adoption Partner Program’s sole purpose is to help facilitate and provide a location to facilitate the
adoption of dogs, cats, and/or other pets. Adoption events would be held at any or all of the three (3) PetSmart
locations in Naples.
The PetSmart Adoption Program has an Adoption Rewards Program that provides cash for adoptions at the
PetSmart locations in a period from February 1 - January 31. This Adoption Rewards Program through Petsmart
provides a range of award for $1,000 if there are fifty (50) adoptions up to $250,000 for 7,500+ adoptions per their
specific year period. While the maximum amount of possible revenue would be $250,000, it is estimated that the
revenue and adoptions would be approximately 50-250 adoptions per year with a generation of between $1,000 to
$5,000 in cash rewards.
The PetSmart Adoption Program includes a seven (7) Day Cat Program, which allows cats to remain at the store
facility 24/7. The Adoption Partner is responsible for caring for the cats and cleaning the cages. Currently, there is
no facility for 24/7 In-Store Adoption for dogs.
FISCAL IMPACT: In addition to helping with the adoption of animals, PetSmart will also donate cash to the
Domestic Animal Services Division, which cash reward is dependent upon the number of animals that are adopted
per PetSmart year (February 1 - January 31). Estimated number of cat adoptions is 50-250 which will generate
between $1,000 - $5,000 in cash rewards.
LEGAL CONSIDERATIONS: This item has been reviewed by the County Attorney, is approved as to form and
legality, and requires majority vote for approval. -JAK
GROWTH MANAGEMENT IMPACT: None.
RECOMMENDATION: To authorize the County Manager or designee to apply for the PetSmart Charities
Adoption Partner Program and Adoption Rewards Program, and to authorize the County Manager to execute any
and all documents to effectuate entering into this Program, including but not limited to an Adoption Partner
Agreement.
Prepared By: Megan Gaillard, Division Director, Corporate Compliance and Continuous Improvement Division
ATTACHMENT(S)
1. Adoption Partner Info (PDF)
2. Adoptions Rewards Event (PDF)
3. Example Agreement (PDF)
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11/14/2023
COLLIER COUNTY
Board of County Commissioners
Item Number: 16.D.5
Doc ID: 26872
Item Summary: Recommendation to authorize the County Manager or designee to apply for the PetSmart
Charities Adoption Partner Program and Adoption Rewards Program, and to authorize the County Manager to
execute any and all documents to effectuate entering into this Program, including but not limited to an Adoption
Partner Agreement.
Meeting Date: 11/14/2023
Prepared by:
Title: Manager Corp Compliance and Continuous Improvement – Corporate Compliance and Continuous
Improvement
Name: Megan Gaillard
10/09/2023 11:25 AM
Submitted by:
Title: Manager Corp Compliance and Continuous Improvement – Corporate Compliance and Continuous
Improvement
Name: Megan Gaillard
10/09/2023 11:25 AM
Approved By:
Review:
Operations & Veteran Services Jeff Weir OVS Director Review Completed 10/10/2023 8:17 AM
Domestic Animal Services Marcy Perry Additional Reviewer Completed 10/10/2023 3:03 PM
Public Services Department Todd Henry PSD Level 1 Reviewer Completed 10/10/2023 3:19 PM
County Attorney's Office Jeffrey A. Klatzkow Level 2 Attorney Review Completed 10/11/2023 10:40 AM
Public Services Department Megan Gaillard PSD Department Head Review Skipped 10/12/2023 5:43 PM
Corporate Compliance and Continuous Improvement Megan Gaillard Additional Reviewer Completed
10/12/2023 5:43 PM
County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 10/13/2023 9:13 AM
Office of Management and Budget Blanca Aquino Luque Level 3 OMB Gatekeeper Review Completed 10/16/2023 3:55 PM
Office of Management and Budget Blanca Aquino Luque Additional Reviewer Completed 10/17/2023 1:18 PM
Grants Therese Stanley Additional Reviewer Completed 11/02/2023 10:01 AM
County Manager's Office Dan Rodriguez Level 4 County Manager Review Completed 11/06/2023 10:13 AM
Board of County Commissioners Geoffrey Willig Meeting Pending 11/14/2023 9:00 AM
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Become a PetSmart Charities
Adoption Partner and help
connect more people and
pets than ever before.
Every Pet Deserves
a Loving Home
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Packet Pg. 1117 Attachment: Adoption Partner Info (26872 : DAS Petsmart Adoption Partner Program and Rewards
At PetSmart Charities, we’re
committed to finding lifelong,
loving homes for all pets –
and we can’t do it without you.
Each year, more than 600,000
homeless cats and dogs
meet their adoptive families
at a PetSmart® store.
Today, more than 4,000
animal welfare groups connect
people with adoptable pets
in more than 1,600 PetSmart
stores in the United States,
and Puerto Rico.
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Packet Pg. 1118 Attachment: Adoption Partner Info (26872 : DAS Petsmart Adoption Partner Program and Rewards
To learn more about becoming
a PetSmart Charities Adoption
Partner, please contact the
Store Leader at your local
PetSmart store.
petsmartcharities.org/pro/grants/adoptions
learn more at:
Give homeless pets
an even greater
chance at adoption
As a PetSmart Charities
Adoption Partner, you’ll receive:
●A safe, clean, free space for adoptable
dogs, cats, rabbits and small pets.
●Increased exposure of your mission to
potential adopters.
●Adoption Partner exclusive grant
opportunities and dedicated support from
the PetSmart Charities team.
●A cash reward for pets adopted through
our in-store adoption program.
●The opportunity to participate in four
National Adoption Weekends per year.
●Eligiblity to apply for exclusive in-store
National Adoption Weekend event grants
to find homes for even more pets.
●Food, litter and appropriate habitats to
use in the store.
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Packet Pg. 1119 Attachment: Adoption Partner Info (26872 : DAS Petsmart Adoption Partner Program and Rewards
Access to
Veterinary Care
Preserving
Families
Did You
Know?
Learn more about our grant
categories and how we can
help your organization make a
difference in your community.
petsmartcharities.org/pro/grants
Impacting
Communities
Connecting
People and Pets
We’ve committed to strengthening
communities by supporting pets
and those who love through
four strategic initiatives.
16.D.5.a
Packet Pg. 1120 Attachment: Adoption Partner Info (26872 : DAS Petsmart Adoption Partner Program and Rewards
Adoption Rewards
the year. From February 1–January 31, Adoption Partners in the United States are eligible to receive the following rewards based on
the number of pets adopted in-store.
Funding Level Number of Annual Adoptions*Total Reward
Threshold 1 50+$1,000
Threshold 2 100+$2,000
Threshold 3 250+$5,000
Threshold 4 500+$10,000
Threshold 5 750+$15,000
Threshold 6 1,000+$25,000
Threshold 7 1,750+$50,000
Threshold 8 2,500+$75,000
Threshold 9 5,000+$150,000
Threshold 10 7,500+$250,000
* February 1 – January 31
• When a new adoption reward threshold is reached, the reward increases.
• Adoption rewards are not cumulative.
• W
the previous threshold reward payment. Once an Adoption Partner reaches a new reward threshold, rewards are paid out
around the 20th of the following month.
• The maximum adoption reward an organization can receive in the U.S. is $250,000.
• In addition to keeping your own records, use our online tool to check your adoption totals:
https://petsmartcharities.org/pro/resources/adoption-partner/adoption-partner-look-up
A doption Rewards PROGRAM
16.D.5.b
Packet Pg. 1121 Attachment: Adoptions Rewards Event (26872 : DAS Petsmart Adoption Partner Program and Rewards Program)
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PetSmart Charities, Inc. Adoption Partner Agreement v20180112
Adoption Partner Agreement
This Adoption Partner Agreement (“Agreement”) is entered into between PetSmart Charities Inc., an Arizona nonprofit
corporation and tax-exempt public charity under Section 501(c)(3) of the Internal Revenue Code (“Code”), whose address is
19601 N. 27th Avenue, Phoenix, AZ 85027 (“Charities”), and Williamson County, whose address is 710 S Main St,
Georgetown TX 78626 (“Adoption Partner”).
Section 1 – PetSmart Charities Adoption Program
A. Adoption Program. Charities agrees to permit Adoption Partner to participate in the Charities’ adoption program
(“Adoption Program”) located at one or more PetSmart Charities Adoption Centers or other space at PetSmart retail stores,
or in the case of special events, locations specified by Charities (“Adoption Center”). The Adoption Program’s sole
purpose is to help facilitate and provide a location to facilitate adoptions of dogs, cats, or other pets (“Pets”). Adoption
Partner acknowledges that in addition to its organization, other adoption agencies may also be permitted by Charities to
hold adoptions at the same time and location as the Adoption Partner.
B. Adoption Policies. In addition to the terms and conditions contained in this Agreement, Adoption Partner acknowledges
that it has received, and agrees that it and its employees and volunteers will comply with, any additional policies,
procedures and/or manuals (collectively the "Policies") as provided to Adoption Partner by Charities and/or PetSmart,
Inc. (“PetSmart”), including any future changes to those policies, procedures and/or manuals. Charities reserves the right
to amend such adoption policies in its sole and absolute discretion and will take reasonable steps to notify Adoption
Partner of any changes.
C. Adoption Process. Subject to this Agreement and applicable law, Adoption Partner will use its own adoption policies and
procedures when offering Pets for adoption, and will make the final decision in the adoption of a Pet. Adoption Partner
shall retain ownership of each Pet until the adoption process for such Pet is complete. Adoption Partner will require an
adoption release form or other similar document specified by Charities to be signed by the adopting party.
D. Adoption Assistance. If mutually agreed upon by Adoption Partner, Charities, and PetSmart, Charities may, through its
relationship with PetSmart, facilitate use of PetSmart employees to support the Adoption Center, which may include
conducting adoptions, providing care for Pets, and maintaining the facilities. In such event, Adoption Partner hereby
authorizes Charities and/or PetSmart to carry out those activities agreed upon and to provide all reasonably necessary
training on Adoption Partner’s practices, policies, and procedures.
E. Adoption Center. Adoption Partner shall have the use of the Adoption Center free of rent or costs. The Parties will
mutually agree upon one or more Adoption Center locations and the date Adoption Partner will begin use of each Adoption
Center. Additional locations may be added from time to time as deemed necessary by both Parties. Additional locations
and/or change of locations can be accomplished upon written request by Adoption Partner and written approval of such
request by Charities in its sole and absolute discretion.
F. Damage to Adoption Center. Adoption Partner will be responsible for any damage to the Adoption Center or related
equipment caused by Adoption Partner, its staff, volunteers, Pets, or any other person or animal acting on or under
Adoption Partner’s direction or control. Adoption Partner will, at its sole expense, maintain the Adoption Center in a
clean, sanitary and orderly fashion and take preventative action to minimize the spread of communicable diseases among
Pets. Adoption Partner is responsible for ensuring that the area is clean, fully sanitized and disinfected prior to departure.
G. Adoption Rewards. Charities may elect to provide certain monetary grants in conjunction with the Adoption Program
(“Rewards”). Charities, in its sole and absolute discretion may determine the election, amount, modification, or
termination of Rewards. Adoption Partner agrees to use such Rewards in the furtherance of its charitable purpose,
specifically its Pet adoption program, or if permitted by Charities, other charitable purposes advancing animal welfare.
Adoption Partner may not use Rewards for lobbying or political activities, or any purpose not permitted by the Code.
H. Adoption Center Supplies. Charites may elect to provide products or pet food (collectively “Product”) for use by Adoption
Partner solely for the operation of the Adoption Center. Charities, in its sole and absolute discretion may determine the
DocuSign Envelope ID: CB7B34B2-2993-43C1-B17D-2C838332FD38
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PetSmart Charities, Inc. Adoption Partner Agreement v20180112
election, modification, or termination of Product. Adoption Partner understands and agrees that Product is provided in
“as-is” condition and that Charities and PetSmart make NO WARRANTY, COVENANT OR REPRESENTATION,
EXPRESSED OR IMPLIED, REGARDING THE PRODUCT, INCLUDING WITHOUT LIMITATION, THEIR
DESIGN OR MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE (EXCEPT CHARITIES
WARRANTS IT HAS GOOD TITLE TO THE PRODUCT AND CAN TRANSFER GOOD TITLE TO ADOPTION
PARTNER). CHARITIES SHALL NOT BE LIABLE FOR ANY DIRECT OR CONSEQUENTIAL DAMAGES OR
LOSSES SUFFERED OR INCURRED BY ADOPTION PARTNER OR A THIRD PARTY AS A RESULT OF THE
USE, OR CONSUMPTION OF THE PRODUCT. Adoption Partner waives any and all claims against and releases
Charities or PetSmart from all liability associated with the use or consumption of the Product. Adoption Partner further
understands and agrees that the U.S. Food and Drug Administration (“FDA”) regulations specify that protein derived from
mammalian tissues is not to be used in ruminant feed and that the feeding of any pet food included with any Product to
cattle or other ruminant animals is expressly prohibited by federal regulations.
I. Reporting. Adoption Partner is required to submit the impact report(s) related to the Adoption Program specified by
Charities along with any other information reasonably requested by Charities.
J. Pet Eligibility. Except as specified in the Policies, all Pets must be spayed or neutered, and evaluated and deemed to be
healthy, safe for interaction, adoptable, and in compliance with any applicable laws and regulations prior to placement in
the Adoption Program. Pets showing or previously having shown any signs of aggression are strictly prohibited from the
Adoption Program. Adoption Partner will isolate Pets at the first sign of illness or aggression and remove such Pets
immediately from the Adoption Center and PetSmart premises.
K. Request for Removal of Pet. Charities or its designee may require Adoption Partner to immediately remove any Pet from
the Adoption Center or PetSmart premises as may be reasonably necessary to comply with Charities’ Adoption Policies,
operate the Adoption Program, ensure the safety or well-being of any Pet or person, or comply with any applicable law or
regulation, in Charites’ sole discretion.
L. Employees and/or Volunteers. Adoption Partner agrees that Adoption Partner’s employees who are working or facilitating
adoptions in the Adoption Program must be at least 18 years old. Adoption Partner’s volunteers must be at least 14 years
old and properly supervised by the Adoption Partner. Volunteers under the age of 18 must always be accompanied and
supervised by an adult. Adoption Partner and its employees and volunteers must always maintain a clean, neat and
professional appearance, and conduct themselves in a professional and courteous manner. Adoption Partner shall only
permit its employees and volunteers to participate in the Adoption Program.
M. Agreement. Adoption Partner agrees to require all employees and volunteers working on behalf of Adoption Partner in
conjunction with the Adoption Program to sign an agreement with Adoption Partner acknowledging that they are aware
of and agree to comply with all policies, procedures and/manuals, including this Adoption Partner Agreement, and
agreeing to waive all claims and liability against Charities and PetSmart resulting from participation in the Adoption
Program.
N. Potential Removal. In the event Charities or PetSmart has any objection to any Adoption Partner employee or volunteer,
Charities or PetSmart shall have the right to require Adoption Partner to commence appropriate procedures to remedy the
basis of any such objection. Upon reasonable request, PetSmart or Charities, in its sole discretion, may require the removal
of the employee or volunteer from the Adoption Center or any other designated areas.
O. Prohibited Conduct. Adoption Partner, its employees, volunteers or agents, may not, directly or indirectly during or after
the term of this Agreement:
1. Sell, gift or generally compete with any of the products and/or services sold by PetSmart (such as grooming, pet
training and veterinary services) while in the Adoption Center or on PetSmart premises.
2. Conduct fundraising activities while in the Adoption Center or on PetSmart premises, including directly soliciting
donations; except Adoption Partner is welcome to collect donations through use of a donation collection canister
located where adoptions are being performed.
3. Interfere in any way with the conduct of the business of PetSmart, Charities or any customer, tenant or occupant
of the PetSmart store or shopping center at any time.
4. Allow any person or other organization to use its Adoption Group Number as assigned by Charities, its tax
identification number, or participate in the Adoption Program using its name or identity.
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5. Make, directly or indirectly, any negative statements, whether written or oral (including in any digital
electronic format) or disparage any of the following: Charities, PetSmart, Banfield Pet Hospital, or any customer,
tenant or occupant of the PetSmart store or shopping center; PetSmart or Charities product, service, employee,
representative, volunteer or agent; or the activities or reputations of any other organization participating in the
Adoption Program.
Section 2 – General Provisions
A. Adoption Partner represents to Charities, as of the date of this Agreement and at all times during the term, that:
1. Adoption Partner is either: (i) an organization exempt from federal income tax under Section 501(c)(3) of the
Code, (ii) a governmental entity under Section 170(c)(1) of the Code that will use any Rewards exclusively for
public purposes, or (iii) an “Indian tribal government,” under Section 7701(a)(40) of the Code, that is treated as
a State that will use any Rewards exclusively for public purposes.
2. Adoption Partner holds and will maintain any and all licenses, permits and registrations necessary or appropriate
to operate and fulfill Adoption Partner’s mission.
3. Adoption Partner is in compliance (and will comply) with all applicable federal, state, local and tribal la ws,
regulations and other requirements.
4. Adoption Partner is not on any federal terrorism “watch list” and any Rewards will be used in compliance with
all applicable anti-terrorist financing and asset control laws, statutes and executive orders.
5. Adoption Partner agrees that all representations or statements made by Adoption Partner in any application or
any related communications from or on behalf of Adoption Partner are true and accurate in all material respects.
Adoption Partner will notify Charities promptly in writing of any changes in such representations or statements.
B. Adoption Partner agrees to maintain adequate books and records and other financial documents showing compliance with
this Agreement. During the term of the Agreement and for two years afterwards, Charities may audit or review Adoption
Partner’s books and records to confirm Adoption Partner’s compliance with the terms of the Agreement. Any such request
will be made with at least ten (10) business days’ prior notice and during normal business hours. Following any such
request, Adoption Partner will provide Charities with the requested records and will fully cooperate with Charities. During
any such audit or review, Charities may, in its sole discretion, suspend participation in the Adoption Program and withhold
any unpaid Rewards pending the outcome of the audit or review. Adoption Partner expressly grants permission to
Charities or its designees to discuss with, or request documentation from, third parties about Adoption Partner related to
performance under this Agreement. Adoption Partner agrees to cooperate with Charities in supplying additional
information required for Charities to comply with governmental requests related to this Agreement. In addition, Adoption
Partner agrees to retain and make available all records for Pet licensing and registration, adoptions and adopter
information, adoption policies and procedures, as well as any other records required by law related to any Pet or operation
of the Adoption Center.
C. Nothing in this Agreement is intended or will be construed to create any type of partnership, joint venture, employment,
franchise or other similar relationship between the parties. Charities and Adoption Partner are each independent entities
and each will be solely responsible for the acts and omissions of its respective officers, agents, employees, volunteers,
and representatives and during and after the term of the Agreement.
D. Adoption Partner shall defend, indemnify and hold harmless Charities including its respective affiliates, directors, officers,
managers, employees, representatives, agents, assigns and successors, from and against all costs, claims, losses, liabilities,
property damage, bodily injury or death, or intellectual property infringement (including reasonable attorneys’ fees and
expenses), incident to or arising out of Adoption Partner’s: breach of this Agreement; willful misconduct or negligent
act(s) or omission(s); receipt or use of the Rewards; participation in the Adoption Program, including injury or damage
caused by or involving Adoption Partner’s Pets; possession, storage, use, consumption and disposal of any Product;
employment and/or worker compensation claims; or violation of applicable law. Notwithstanding the foregoing, this
provision shall not be applicable if Adoption Partner is a governmental entity and as such, is prohibited by law from
indemnifying Charities.
E. Adoption Partner agrees that it will not discriminate by reason of race, color, creed, religion, national original, age, sexual
orientation, disability, veteran status, gender, marital status or any other legally protected status.
F. Adoption Partner agrees that it will acknowledge Charities’ support in any promotional materials, including websites and
social media platforms. Adoption Partner must obtain prior written approval by Charities and will provide Charities at
DocuSign Envelope ID: CB7B34B2-2993-43C1-B17D-2C838332FD38
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Packet Pg. 1124 Attachment: Example Agreement (26872 : DAS Petsmart Adoption Partner Program and Rewards Program)
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PetSmart Charities, Inc. Adoption Partner Agreement v20180112
least ten (10) business days to review, for quality control purposes, the proposed use. If Charities permits Adoption Partner
use of its logo, such use is a limited, non-exclusive, revocable right to use. Adoption Partner may not use Charities’ logo
for any purpose other than the use permitted by Charities, and Charities may immediately terminate use if it is determined
by Charities to be unacceptable. Adoption Partner will not use either Charities’ name or logo in a negative light or critical
manner. Any right given to Adoption Partner for the use of Charities name or logo may not be transferred, assigned or
sublicensed.
G. Charities has the limited, non-exclusive, revocable right to publish, print, transmit, display or otherwise use Adoption
Partner’s name and logo. Such use may be in electronic or digital format (including e -mail, social media platforms or
websites) or in printed form. Charities will not use Adoption Partner’s name or logo in a negative light or critical manner.
Charities’ use of Adoption Partner’s name or logo will be used only to support or further Charities’ mission.
H. If either party brings an action to enforce its rights under this Agreement, the prevailing party may recover its expenses
(including reasonable attorneys' fees) incurred in connection with the action and any appeal from the losing party.
I. This Agreement shall remain in full force and effect until terminated by either Party as set forth herein. Either party may
terminate this Agreement at any time, with or without cause, upon at least thirty (30) days written notice of such
termination to the other party. Charities may immediately terminate this Agreement upon written notice to Adoption
Partner if Charities determines, in its sole discretion, that Adoption Partner: has breached any term of this Agreement; is
the subject of any legal, regulatory or media investigation or is engaged in any action or course that appears to be
unprofessional, uncharitable, disreputable, or otherwise inappropriate; ceases to operate or materially and adversely
changes its method of operation, is insolvent, or files for or is the subject of any type of receivership, bankruptcy or similar
proceeding; or has not complied with the requirements of any other agreement with Charities. If Charities terminates this
Agreement for cause, it may, in its sole and absolute discretion: withhold any pending or future Rewards; or revoke any
Rewards not used in accordance with this Agreement and require that all previously provided Rewards be returned.
J. This Agreement constitutes the entire agreement and understanding between the parties and supersedes all other prior and
contemporaneous communications, discussions, understandings, negotiations, arrangements and agreements, whether
written or oral, relating to the subject matter of this Agreement. This Agreement shall not be construed for or against any
party based on which party drafted this Agreement, and each party had the opportunity to review this Agreement with
their respective legal counsel to the party’s satisfaction. This Agreement will not be effective until all information
requested by Charities is provided by Adoption Partner and is fully executed. Charities and Adoption Partner each
represent that the individuals signing are duly authorized to execute this Agreement. This Agreement may be executed in
one or more counterparts, each of which shall be deemed an enforceable original, but all of which together shall constitute
one and the same instrument. Facsimile and other electronic signatures shall be as effective a nd binding as original
signatures.
K. No Waiver of Sovereign Immunity or Powers: Nothing in this agreement will be deemed to constitute a waiver of
sovereign immunity or powers of licensee, the Williamson County Commissioners Court, or the Williamson County
Judge.
L. Texas Law Applicable to Indemnification: All indemnifications or limitations of liability or statutes of limitations shall
be to the extent authorized under Texas law and shall follow Texas law without modifying the County’s rights.
[Signature Page Follows.]
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PetSmart Charities, Inc. Adoption Partner Agreement v20180112
TO EVIDENCE THEIR AGREEMENT, the parties have executed and delivered this Adoption Partner Agreement, all
effective as of the last date written below.
“CHARITIES”
PetSmart Charities, Inc.
“ADOPTION PARTNER”
Williamson County
Signature: _____________________________
Signature: _____________________________
Name: ________________________________
Name: ________________________________
Title: _________________________________
Title: _________________________________
Date: _________________________________
Date: _________________________________
DocuSign Envelope ID: CB7B34B2-2993-43C1-B17D-2C838332FD38
Steven Kaufman
8/28/2020
Sr. Manager, Adoption Initiatives
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Packet Pg. 1126 Attachment: Example Agreement (26872 : DAS Petsmart Adoption Partner Program and Rewards Program)