Agenda 03/28/2023 Item #16A11 (Collier Area Transit Title VI Program Update ensuring equal)03/28/2023
EXECUTIVE SUMMARY
Recommendation to approve the Collier Area Transit Title VI Program Update ensuring equal access to any
person without regard to race, color, or national origin and authorize its submittal to Federal Transit
Administration (FTA).
OBJECTIVE: To make certain that transit services made available are equitable distributed, and provides equal
access and mobility to any person, without regard to race, color, or national origin.
CONSIDERATIONS: The Collier County Board of County Commissioners (Board) has received Federal
financial assistance from the FTA, and as a condition of receiving this assistance, the Board must comply with Title
49 of the Code of Federal Regulations (C.F.R.), part 43. The Board is required to have a Title VI Program in
accordance with the regulations of the U.S. Department of Transportation, as provided in Title 49 of the C.F.R. The
Title VI Program ensures equal access to any person without regard to race, color, or national origin, provides
procedures for investigating complaints and informs the public of their rights under Title VI. This program is
updated every three (3) years and was last submitted in 2020. Updates are required to comply with statutes and
FTA requirements. Updates to the 2023 Title VI plan include updated maps and new bus routes and bus stop
amenities since the last Title VI submission in 2020.
A copy of Resolution 2014-57 that adopts the Transit Title VI Program and authorizes the Transit Manager to sign
all documents required in connection with the program is attached to this summary for the Board’s reference.
The Title VI Program Update is going through the Collier Area Transit (CAT) Public Participation Plan, which
includes and endorsement from the Public Transit Advisory Committee. At the development of this Executive
Summary, the 30-day public comment period for the Title VI Program Update had not yet completed but will
expire on March 31st, 2023 in accordance with the Collier Area Transit Public Participation Plan. The document
attached to this Item will be considered the final Title VI Program Update unless substantive public comments are
received during the public comment period. Any substantive changes will be presented to the Board during the
public hearing.
The Title VI Program Update was reviewed and endorsed by the Public Transit Agency Committee on February
21st, 2023.
With approval of the attached program update, the Transit Title VI Program Update will be submitted to FTA and
will be valid through 2026.
FISCAL IMPACT: Approval of the Title VI Program Update ensures compliance with federal requirements to
receive annual appropriations awarded by FTA. FTA Grant Programs are typically funded within CAT Grant Fund
(424).
GROWTH MANAGEMENT IMPACT: There is no Growth Management impact associated with this Item.
LEGAL CONSIDERATIONS: This item has been reviewed by the County Attorney, is approved as to
form and legality and requires majority vote for approval. -JAK
RECOMMENDATION: Recommendation to approve the Collier Area Transit Title VI Program Update ensuring
equal access to any person without regard to race, color, or national origin and authorize its submittal to Federal
Transit Administration (FTA).
Prepared By: Omar De Leon, Public Transit Manager, PTNE Division
16.A.11
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03/28/2023
ATTACHMENT(S)
1. Signed Resolution 2014-057 (PDF)
2. Title VI Program 2023 Update (PDF)
3. Title VI Program 2023 Update (Strikethrough and Underline) (002) (PDF)
16.A.11
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03/28/2023
COLLIER COUNTY
Board of County Commissioners
Item Number: 16.A.11
Doc ID: 24800
Item Summary: Recommendation to approve the Collier Area Transit Title VI Program Update ensuring equal
access to any person without regard to race, color, or national origin and authorize its submittal to Federal Transit
Administration (FTA).
Meeting Date: 03/28/2023
Prepared by:
Title: Planner, Senior – Public Transit & Neighborhood Enhancement
Name: Omar Deleon
02/28/2023 1:26 PM
Submitted by:
Title: Division Director - Pub Tran & Nbrhd Enh – Public Transit & Neighborhood Enhancement
Name: Michelle Arnold
02/28/2023 1:26 PM
Approved By:
Review:
Public Transit & Neighborhood Enhancement Yousi Cardeso Additional Reviewer Completed
03/01/2023 8:15 AM
Public Transit & Neighborhood Enhancement Michelle Arnold Director Review Completed
03/02/2023 9:32 AM
Growth Management Department Jeanne Marcella Transportation Management Services Department Completed
03/02/2023 11:09 AM
Growth Management Operations Support Nicole Diaz Additional Reviewer Completed
03/06/2023 10:17 AM
Growth Management Operations Support Michelle DAndrea Additional Reviewer Completed
03/06/2023 10:34 AM
Growth Management Operations Support Brandy Otero Additional Reviewer Completed
03/07/2023 4:26 PM
Growth Management Department Jeanne Marcella Transportation Completed 03/14/2023 9:50 AM
Grants Erica Robinson Level 2 Grants Review Completed 03/14/2023 4:00 PM
Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review Completed 03/14/2023 4:10 PM
County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 03/15/2023 3:15 PM
Grants Therese Stanley Additional Reviewer Completed 03/17/2023 2:39 PM
Office of Management and Budget Christopher Johnson Additional Reviewer Completed 03/20/2023 2:02 PM
County Manager's Office Ed Finn CMO Completed 03/21/2023 11:52 AM
County Manager's Office Ed Finn Level 4 County Manager Review Completed 03/22/2023 4:25 PM
Board of County Commissioners Geoffrey Willig Meeting Pending 03/28/2023 9:00 AM
16.A.11
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16.A.11.a
Packet Pg. 801 Attachment: Signed Resolution 2014-057 (24800 : Collier Area Transit Title VI Program)
COLLIER COUNTY BOARD OF COUNTY
COMMISSIONERS
COLLIER AREA TRANSIT (CAT)
TITLE VI PROGRAM
2023 - 2026
16.A.11.b
Packet Pg. 802 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
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TITLE VI PROGRAM 2023 - 2026
Table of Contents
Introduction 4
Background 5
Title VI Program Policy Statement 7
Major Accomplishments Since 2020 Submittal 9
General Reporting Requirements 10
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA 10
FTA Civil Rights Assurance, DOT Title VI Assurance 12
Program Specific Requirements 12
Title VI Notice to the Public 12
Title VI Complaint Procedures 13
List of Transit-Related Title VI Investigations, Complaints or Lawsuits 15
Public Participation Plan 15
Limited English Proficiency 16
Membership Non-Elected Committees 35
Title VI Equity Analysis for New Facility Construction 37
Title VI Plan Approval 39
Requirements of Transit Providers 39
System Wide Service Standards and Policies 39
Other Areas of Title VI Considerations 45
Assessment of Compliance 46
List of Tables
Table 1: CAT Budget Fiscal Years 2018-2022 5
Table 2: Pending Grant Applications 10
Table 3: CAT Active Federal Grant Assistance 11
Table 4: Percent of Limited English Proficiency Households by Census Block Group 19
Table 5: Summary of Limited English Proficiency Persons within the CAT Service Area 26
Table 6: Percentage of Limited English Proficiency Students within Collier County Public Schools 27
Table 7: Service Changes Since the Last Title VI Update through January 2023 34
Table 8: Racial Composition of Bodies that Provide Input to Decision-Making Bodies 35
Table 9: Vehicle Load Standards 40
Table 10: CAT Service Levels by Routes 41
Table 11: On Time Performance 42
Table 12: CAT Minority Routes 43
Table 13: Annual Update of HHS Poverty Guidelines 60
Table 14: Fixed Route Capacities 60
Table 15: Demand Response Capacities 61
Table 16: Peer System Characteristics 64
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Table 17: CAT’s Performance Review Measures 64
Table 18: CAT’s General Indicator Peer Comparison 64
Table 19: Summary of Collier County’s Peer and Trend Analysis (2013-2018) 78
List of Maps
Map 1: Limited English Proficiency 19
Map 2: Bus Stop Amenity Locations for Limited English Proficiency Areas 45
Map 3: Minority Census Tracts and CAT Fixed Route & ADA Service Areas 48
Map 4: Low-Income Census Tracts and CAT Fixed Route & ADA Service Areas 49
List of Figures
Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area 25
Figure 2: CAT Operations and Maintenance Facility 37
Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility 38
Figures 4-25: Transit Development Plan (TDP) Peer Review 65-77
Appendix
A: Title VI Complaint Form 50-51
B: Certifications and Assurances 52-53
C: Sub-Recipient Monitoring Form 54-55
D: CAT Route Fare or Service Change Policy 56-59
E: Transit Development Plan Capacity Analysis 60-61
F: Transit Development Plan Peer Review 62-77
G: Sticker Survey Results 78-88
H: Community Agencies 89
I: Transit Manager Resolution 90-91
J: Fare Study 92
K: Latest TDP 92
16.A.11.b
Packet Pg. 804 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
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TITLE VI PROGRAM 2023 - 2026
Introduction
Collier Area Transit, (d.b.a. “CAT”) began its fixed route service in February 2001, offering service in Collier
County, to include the cities of Naples, Marco Island, and the Immokalee area. Collier Area Transit (CAT)
operates under the supervision of the Collier County Division of Public Transit and Neighborhood
Enhancement (PTNE) for the Collier County Transportation Management Services Department. CAT
provides public transit service including fixed-route bus, express bus, Americans with Disabilities (ADA)
and Transportation Disadvantaged (TD) paratransit service. CAT coordinates through the State of Florida
Commission for the Transportation Disadvantage with the transportation vendor providing public
transportation services to Medicaid individuals.
CAT is submitting this report to the Federal Transit Administration, (FTA), providing a program to ensure
that transit services made available is equitably distributed, and provides equal access and mobility to any
person, without regard to race, color, or national origin. This program is updated every three (3) years
and received approval by FTA through March 31, 2026.
This program update for 2023-2026 has been prepared pursuant to Title VI of the Civil Rights Act of 1964;
Title 49, Chapter 53, Section 5332 of the United States Code; and the FTA Circular 4702.1B, “Title VI
Requirements and Guidelines for Federal Transit Administration Recipients,” (October 1, 2012).
Additionally, this update summarizes the CAT transit service provisions since the last program was
approved. This update will provide compliance with all parameters of the FTA Title VI Program Checklist
for all applicable requirements of Transit Providers.
The objectives of this Title VI Program include the following:
1. Ensure that federally-assisted benefits and related services are made available and are equitably
distributed.
2. Ensure that the level and quality of federally-assisted services are sufficient to provide equal
access and mobility to all persons.
3. Ensure adequate opportunities for all to participate in the planning and decision-making
processes.
4. Ensure that placement of transit services and facilities are equitable.
5. Ensure that corrective and remedial actions are taken for all applications and receipts of federal
assistance to prevent discriminatory treatment of any beneficiary.
6. Provide procedures for investigating Title VI complaints.
7. Take responsible steps for ensuring that meaningful access to programs and activities is
provided for persons with Limited English Proficiency.
8. Inform the public of their rights under Title VI.
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Background
Collier County, like most jurisdictions, has been drastically impacted by the COVID 19 Pandemic over the
past few years, which severely decreased ridership and limited operations. Although the ridership has
slowly recovered as time has passed, our operations are still not where they were before the pandemic
hit. A strong local economy has also made it a challenge to continue to provide public transportation
services as disposable income has increased thus private cars have become much more of an affordable
mode of transportation. The challenge is now that with a reduction in ridership, CAT’s budget has
remained stagnant only seeing a very slight increase to cover inflation. Consequently, those truly needing
public transit are not seeing the increase in bus frequency or fixed-route coverage to meet their needs.
The low frequency and coverage issues are also affecting CAT’s ability to attract choice riders which too
hurts CAT’s revenue earning potential.
The ridership trendscoupled with budget constraints hasprompted service restructuring and adjustments
for efficiency purposes. The consultants at Kimley Horn along with CAT staff conducted a Comprehensive
Operations Analysis (COA) of the routes and operations at CAT and suggested route modifications in 2020
to maximize utilization of the available budget, increase efficiency and increase ridership while remaining
cost neutral in the short term. Table 1 presents the CAT budget over the past five years. Despite these
budgetary changes, CAT continues to provide public transit service aimed at serving the maximum number
of persons in the most efficient and equitable manner.
Table 1: CAT Budget g
Fiscal Years 2018 - 2022
Fiscal Year FY 2018 FY 2019 FY 2020 FY 2021 FY 2022
Fixed Route
Budget $6,063,500 $6,281,200 $ 7,319,400.00 $ 6,885,400.00 $ 7,931,900.00
Paratransit
Budget $4,036,500 $4,242,200 $ 4,908,300.00 $ 5,276,400.00 $ 5,045,400.00
Total $10,100,000 $10,523,400 $12,227,700.00 $12,161,800.00 $12,977,300.00
Percent
Change 1.50%4.19%16.20%-0.54%6.71%
Over the past three years, CAT has participated in a number of compliance reviews with the Collier
Metropolitan Planning Organization (MPO), FDOT, and the FTA with regard to ensuring federal and state
guidelines are adhered to in transportation planning and service delivery.
Over the past three years, CAT has completed three (2) Minor Transit Development Plan (TDP) Updates
and a Major Transit Development Plan (TDP) Update completed in 2020. The TDP updates have allowed
ample opportunity for public input into the planning, service delivery, and capital investment program
process. CAT and its consultants have improvised amidst the pandemic and have conducted several
surveys, utilized social media and conducted virtual meetings in response to stay at home and social
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TITLE VI PROGRAM 2023 - 2026
distancing orders. In addition to the public participation efforts, planning resources have also provided
CAT with significant data on its customers and the surrounding area that can be used for identification of
service area populations and any necessary equity analysis prior to proceeding with decision-making
activities. From the TDP on-board survey, CAT was able to identify its typical rider and determine its
customers’ qualitative and quantitative opinions of the service provided and focus areas for future service
and capital purchases. The Major TDP also provides an in-depth analysis of how CAT performs in
comparison with peer agencies. Many aspects of the TDP will be utilized to support compliance with Title
VI guidelines and the full documents can be found on the CAT website at http://www.rideCAT.com.
The public transit services in Collier County, provided by CAT, are governed by the Collier County Board of
County Commissioners. The commissioners are elected in accordance with the State of Florida District
Designations as follows:
• District 1 – Rick LoCastro
• District 2 – Chris Hall
• District 3 – Burt Saunders
• District 4 – Dan Kowal
• District 5 – William L. McDaniel Jr.
The Collier County Board of County Commissioners is the official decision-making body for Collier County
and, because they are elected by the general public, CAT has no ability to ensure that there is adequate
representation of minorities on this body.
16.A.11.b
Packet Pg. 807 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
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TITLE VI PROGRAM 2023 - 2026
Title VI Program Policy Statement
CAT operates under the Public Transit & Neighborhood Enhancement (PTNE) Division which is one of five
(5) Divisions within the Transportation Management Services Department of Collier County Government.
CAT is the provider of public transportation; whose purpose is to deliver quality public transportation
services to the general public. CAT’s employees who have extensive daily contact with the public,
recognize its responsibility to the community it serves and is committed to a policy of non-discrimination.
Governed by the Collier County Board of County Commissioners and serving the cities of Naples, Marco
Island,Everglades City,the Immokalee community, and other areas of unincorporated Collier County,CAT
complies with Title VI of the Civil Rights Act. It is CAT’s policy to ensure non-discriminatory transportation
practices throughout Collier County.
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin
in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no
person in the United States shall, on the grounds of race, color, or national origin, be excluded from
participation in, be denied the benefitsof, or be subjected todiscrimination under any program or activity
receiving federal financial assistance.
The Environmental Justice (EJ) component of the Title VI requirements guarantees fair treatment for all
people regardless of race and income. The requirements under EJ include CAT identifying and addressing,
as appropriate, any potential disproportionate and/or adverse impact of its programs, policies, and
activities on minority and low-income populations. In addition to EJ considerations in the administration
of public transit, CAT will undertake reasonable steps to ensure that Limited English Proficiency (LEP)
persons have meaningful access to programs, services, and information.
The three fundamental Environmental Justice concepts are to:
1. Avoid, minimize, or mitigate disproportionately high and adverse human health orenvironmental
effects, including social and economic effects, on minority and low-income populations.
2. Ensure the full and fair participation by all potentially affected communities in the transportation
decision-making process.
3. Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-
income populations.
The Public Transit Manager has been designated as the CAT Civil Rights Officer responsible for civil rights
compliance and monitoring to ensure the nondiscriminatory provision of transit services and programs.
In addition to the Transit Manager, the PTNE Director and all Transit agency staff share inthe responsibility
of making CAT’s Title VI program a success. Title VI compliance is given theutmost importance by CATand
its governing board.
To request a copy of the agency’s Title VI Program, contact the Public Transit & Neighborhood
Enhancement (PTNE) Division at the phone number, e-mail, or physical address provided below or access
it on the CAT website at http://www.rideCAT.com. Any person who believes that they have been denied
a benefit, excluded from participation in, or discriminated against under Title VI has the right to file a
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Packet Pg. 808 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
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TITLE VI PROGRAM 2023 - 2026
formal complaint in writing to the Public Transit Manager, responsible for civil rights compliance and
monitoring to ensure non-discriminatory provision of transit services and programs. File your formal
complaint in writing, via e-mail, or by phone using the following contacts:
By Mail: Public Transit & Neighborhood Enhancement Division
8300 Radio Road
Naples, FL 34104
By Phone: CAT - (239) 252-4996
Email:rideCAT@colliercountyfl.gov
Online:https://www.colliercountyfl.gov/your-government/divisions-f-r/public-transit-
neighborhood-enhancement/our-services/collier-area-transit-cat/title-vi-program
Form: https://www.colliercountyfl.gov/home/showdocument?id=90136
Please be sure to include your name, address, and how to contact you (physical address, phone number,
and/or e-mail address, etc.). Complaints are documented in the County’s database, logged and tracked
for investigation. Once the investigation is completed, the customer is notified of the outcome of the
investigation.
The Title VI Policy statement is disseminated to all staff and is available on CAT’s website. The Title VI
Notice can be found in this Plan; posted at each transfer Station and on each bus. Implementation of the
Title VI Program is considered a legal obligation accepted as part of the financial assistance agreement
entered into with the U.S. Department of Transportation’s Federal Transit Administration.
Individuals and organizations also have the right to file a complaint with the Federal Transit
Administration’s Office of Civil Rights by obtaining the complaint form from:
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form.
To file a complaint directly to FTA complete the FTA complaint form (PDF). The complaint form must be
signed and mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
_____________________________________________________ ____________________
Omar De Leon Date
Transit Manager
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Packet Pg. 809 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
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Major Accomplishments since the 2020 Title VI Submittal
Collier Area Transit has made the following improvements to the system to better the operations and
services provided to its passengers in accordance with FTA regulations since the last Tittle VI submittal:
x Route Changes and Improvementss ––After the completion of our Comprehensive Operations
Analysis in 2020, CAT has been working to implement the recommended changes from the
report. Each seasonal schedule change has allowed us opportunities to implement and adjust the
identified routes to provide better service. Route modifications included combining Routes 20
and 26 into a single Route 20; combining Routes 19 and 28 into a single Route 19; realigning Route
25 to travel on US 41 rather than Goodlette-Frank Road; and realigning Route 21 to extend further
north to the intersection of Collier Blvd and Davis Blvd. The majority of our routes also were
modified to improve the timing.
x
p
Frequency Improvementsts -s -In November 2021, 3 extra loops were added to Route 24. This route
24 is incredibly important, because it services the major corridor where businesses are located,
providing employment opportunity to the transit dependent population. This change added back
service to the areas when prior modifications were made to remove Route 18. Route 24 provides
a major connection to the eastern portion of Collier County to the other portions of the urban
area.
x Bus Shelter Construction 2020 - 202323–15 bus shelters were installed with solar lighting to
enhance security measures. s.
x
y
ADA Bus Stop Improvements 2020-2023-CAT obtained grant funding for the design and
construction of bus stop improvements to meet ADA accessibility standards. 7 ADA bus stops
were designed and constructed in FY2022.
x
g
Elimination and Consolidation of Routeses -As a result of the COA completed in 2021, we now
operate 3 fewer routes than when the last Title VI update was approved. We first eliminated
Route 18 in fall of 2021, where duplicative service was noted, and when removed, the area was
still serviced by our remaining routes. In Fall of 2022, we consolidated Routes 20 and 26 and
Routes 28 and 19, which are now labeled as the Route 26 and Route 19, respectively. These routes
had similar service areas and when combining the routes, we are able to include more revenue
hours providing more consistent service to the updated routes.
x
pg
Comprehensive Operations Analysis – In July 2021 CAT , along with the assistance of Kimley-
Horn & Associates, completed the Comprehensive Operations Analysis. This was an in-depth
analysis of existing transit services to identify opportunities for improvement and create a road
map for the next 5 years for route changes. CAT has already implemented many of the
recommended changes proposed in the plan.
x
gpp p
Collier MPO Transit Impact Analysis –In December of 2020, the Collier MPO, in coordination
with PTNE, had completed a Transit Impact Analysis (TIA). The study assessed the effects that a
development’s traffic will have on the transit network in the community and provided criteria for
determining the capital or operating improvements required to the transit system.
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Packet Pg. 810 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
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x Collier Park and Ride Study -In 2020, Jacobs Engineering provided consulting services to the
Collier MPO and CAT to identify and develop a standardized methodology for locating, operating,
and maintaining possible Park-and-Ride sites within Collier County. The study developed a list of
32 possible sites that were evaluated; 12 of which were from our 2005 Park-and-Ride study. 12
sites out of the 32 were ultimately selected as priority sites. The report outlines details about the
study outreach and effectiveness and how the feedback was incorporated into the assessment
to create the recommended list of sites.
General Reporting Requirements
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA
As of February 17, 2023, CAT had the following pending grant applications:
The pending grants are listed below:
Table 2: Pending Grant Applications
Application Name Application Name2
Temporary Application
Number
1032-2023-1 Replacement Operations and Maintenance
Facility XU Funds FY23 1032-2023-1
1032-2022-3
FY22 5307 and 5339 Funds; Super Grant;
Capital, ADA, Operating; Collier & Lee
County , Bonita Springs/Naples UZA, FL
1032-2022-3
1032-2022-2 Replacement Operations and Maintenance
Facility XU Funds 1032-2022-2
FDOT USC 5311 Non-Urbanized Formula Grant
FDOT USC 5310 Transportation for Elderly Persons
FDOT USC 5339 Rural Capital Assistance Grant
CAT utilizes the active grants listed in Table 2 to support public transit services in Collier County. Some
of these grants cover multiple fiscal years.
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Packet Pg. 811 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
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Table 3: CAT Active Federal Grant Assistance
GMS Grant Number Grant Program Awarded Amount Balance to Expend
33526 FTA 5307 FY17 18-034 $2,469,778.00 $214,632.76
33682
FTA 5307 CARES Act 20--
046 $8,158,684.00 $1,619,978.37
33702 FTA 5307 FY20 20-013 $2,882,918.00 $175,924.32
33767 FTA 5307 FY21 22-005 $3,019,597.00 $2,113,973.31
33794 FTA 5307ARP 22-TBD $1,595,333.00 $325,141.47
33833 5307 FY22 22-XXX $4,453,050.00 $3,091,880.00
33243 FTA-5307 XU FY12-13 $336,872.00 $32,489.80
33369 FTA 5307 XU-086 $287,124.00 $58,965.66
33511 FTA 5307 XU 17-055 $80,000.00 $8,536.90
33555 FTA 5307 XU-2018-024 $274,000.00 $132,044.33
33556 FTA 5307 XU 18-025 $316,250.00 $7,200.00
33623
FTA 5307 XU 2019-1 19-
028 $286,180.00 $286,180.00
33720 FTA 5307 XU 20-091 $500,000.00 $32,768.00
33732 FTA 5307 XU 20-115 $250,000.00 $140,238.50
33773 FTA 5307 XU 21-032 $500,000.00 $500,000.00
33590 FTA 5324 FY18 DR 19-025 $386,920.00 $213,962.55
33510 FTA 5339 FY16 17-017 $299,327.00 $214,174.00
33552 FTA 5339 FY17 18-008 $299,889.00 $260,639.00
33591 FTA 5339 FY18 18-084 $411,466.00 $856.84
33664 FTA 5339 FY19 19-097 $372,752.00 $305,549.13
33703 FTA 5339 FY20 20-013 $382,670.00 $3,634.00
33736 FTA 5339 (b) FY20-6 $9,020,000.00 $7,107,577.00
33768 FTA 5339 FY21 22-005 $367,591.00 $367,591.00
33832 FTA 5339 FY22 22-XXX $352,333.00 $352,333.00
33796 FTA 5311 FY22 G2690 $657,432.00 $189,936.82
33803 FTA 5339 RURAL G2692 $222,355.00 $94,110.00
33726 FDDC Voucher Program $300,000.00 $27,721.42
33846 5311 CRRSAA $2,264,610.00 $2,264,610.00
FTA Civil Rights Assurance, DOT Title VI Assurance
CAT submitted the Fiscal Year 2022 Certifications and Assurances in FTA’s Transit Award Management
System (TrAMS). A copy of the signed Certifications and Assurances is provided in Appendix A, including
the 01 Assurance required for each applicant, which incorporates the following sections:
D. Non-Discrimination Assurance
E. Assurance of Non-Discrimination on the basis of disability
The Certifications and Assurances were electronically signed and submitted on February 17, 2022. CAT
has a process in place that staff follows to prepare for the annual execution of the FTA Annual
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Certifications and Assurances. Transit staff prepares a request to the County Attorney’s Office for review
and approval. Upon review, the Transportation Management Services Department Head is notified of the
County Attorney’s approval and the Department Head executes the document. The Collier County Board
of County Commissioners has delegated the Transportation ManagementServices Department Headwith
the obligation to review and execute the Certifications and Assurances. Upon review and acceptance, the
County Attorney, and the Transportation Management Service Department Head complete the
requirements for execution of the Certifications and Assurances.
Program Specific Requirements
The following information addresses Title VI general reporting requirements as described in FTA Circular
4702.1B.
lowin
B.
Title VI Notice to the Public
A Title VI Notice to the Public must be displayed to inform a recipient’s customer of their rights under Title
VI. At a minimum, recipients must post the notice on the agency’s website, in public areas of the agency’s
office(s), and on fixed routes.
The following Title VI Notice to the Public is posted in the Collier Area Transit’s administrative offices, on
the buses, website, and terminals.
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Title VI Complaint Procedures
As a recipient of federal financial assistance, Collier Area Transit (CAT) has the following Title VI complaint
procedures in place.
Filing a Discrimination Complaint
Collier County has provided procedures for filing complaints alleging discrimination on the basis of race,
color, or national origin. Information on how to file a complaintis provided through the County Manager’s
Office of Equal Employment Opportunity, on CAT’s website, and appears routinely on publications,
interior bus cards, schedules, and on other materials available at public facilities. The information is also
posted at the CAT administrative facility, at the Transfer terminals, and at other public facilities frequented
by transit users such as libraries and community health centers.
Any person who believes that he or she, individually or as a member of any specific class of persons, has
been subjected to discrimination on the basis of race, color, or national origin may file a written complaint
with the FTA or the Secretary of Transportation. Persons are encouraged to first notify Collier County and
file a complaint through the local office.
Any person who believes that he, or she, or any specific class of persons, has been subjected to
discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and
related statutes, under CAT’s program of transit service delivery or related services or programs is
encouraged to file a report with Public Transit and Neighborhood Enhancement at:
16.A.11.b
Packet Pg. 814 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
14
TITLE VI PROGRAM 2023 - 2026
Public Transit and Neighborhood Enhancement Division
8300 Radio Road Naples, Fl 34104
Telephone (239) 252-4996, fax (239) 252-6534
www.rideCAT.com
CAT encourages the filing of a complaint in writing and includes a name, addresses, and other information
so that the individual may be contacted regarding the matter. A copy of the Title VI Complaint Form is
provided to document all pertinent information regarding the complaint.
All complaints received within 180 days of the incident are processed and investigated by CAT. A
preliminary review to determine jurisdiction is conducted and if within CAT’s authority and investigation
is conducted. The complainant will receive an acknowledgement letter informing her/him whether the
complaint will be investigated by CAT or the OEO.
CAT has 30 days to investigate the complaint. If more information is needed to resolve the case, CAT may
contact the complainant. The complainant has 30 business days from the date of the letter to send
requested information to the investigator assigned to the case. If the investigator is not contacted by the
complainant or does not receive the additional information within 30 business days, CAT can
administratively close the case. A case can also be administratively closed if the complainant no longer
wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a
closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there
was not a Title VI violation and that the case will be closed. An LOF summaries that the allegations and
the interviews regarding the alleged incident, and explains whether any disciplinary action, additional
training of the staff member, or if any other action will occur. If the complainant wishes to appeal the
decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration
File a complaint by completing the FTA complaint form (PDF). The complaint form must be signed and
mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
16.A.11.b
Packet Pg. 815 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
15
TITLE VI PROGRAM 2023 - 2026
Title VI Complaint Form
The CAT Title VI complaint form and associated procedures are available in English, Spanish, and Creole
in Appendix A of this plan as well as on the CAT website. If the information is needed in other languages
spoken by LEP populations CAT will accommodate that request.
List of Transit-Related Title VI Investigations, Complaints or Lawsuits
Members of the public and staff who believe that they have been discriminated against based on race,
color, national origin, age, gender, or disability are afforded the opportunity to have their concern
documented. The public has the option to convey their concern via direct phone communication with a
customer service representative, face to face during regular business hours, via the internet in the form
of an email, or written correspondence. Complaints are documented and tracked for investigation. Once
the investigation is completed, the customer is notified of the outcome of the investigation. If the
customer is not satisfied with the outcome of the investigation, they are then referred to the Public Transit
Director for escalation. Internal files have been reviewed to determine whether there were and
complaints filed or concluded between submittal of the last Title VI Plan in June 2020through March 2023
that raised to the level of a Title VI complaint.
There were no external complaints or internal complaints filed by management during this time period.
MV Contract Transportation, Inc. is the vendor hired by the County to provide Transit operations service
since 2019. There have been no complaints registered to the vendors during their contract period with
Collier County., Inc.
Had there been any complaints received they would have been given the highest priority and thoroughly
investigated to ensure that any substantiated complaint is addressed and that appropriate follow-up
actions are taken to correct discriminatory actions and prevent future discriminatory policies, practices,
and environments.s.
Public Participation Plan
The following section includes information about CAT’s Public Participation Plan, including information
about outreach methods to engage minority and limited English proficient populations (LEP), as well as a
summary of outreach efforts made since the last Title VI Program submission
Public Involvement
CAT’s public involvement process is two-fold in that the CAT has its own Public Participation Plan (PPP)
but the agency also participated in the Collier Metropolitan Planning Organization (MPO) public
involvement activities to ensure that a wider range of opportunities are available for all persons to provide
feedback on public transit service. The CAT process has been designed to obtain a wide range of input
from the community of both users and non-users. The CAT PPP can be reviewed in its entirety on the CAT
16.A.11.b
Packet Pg. 816 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
16
TITLE VI PROGRAM 2023 - 2026
website at www.rideCAT.com and additional details on the public involvement activities are found in the
Limited English Proficiency section of this Plan.
Through participation with the community, CAT can gather public input on a daily basis. As part of the
public involvement, the general public is provided an opportunity to comment on CAT’s services and
capital investments through the Public Transit Advisory Committee (PTAC), the MPO Committees and
MPO Board Meetings. They also are provided an additional opportunity when those same items viewed
through the MPO process are taken to the Collier County Board of County Commissioners.
CAT recognizes that in compliance with Title VI, public involvement activities must focus on low-income
and minority populations and thereby ensures access to the transportation planning process for low-
income and minority populations through its public involvement process.
As part of CAT’s public outreach process all meeting notices, press releases, and public service
announcements are translated into other languages as requested or needed based on documentation of
previous requests. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions. Bus cards and printed schedules are also utilized to
convey information on CAT’s Title VI requirements.
Future service planning efforts often include the dissemination of customer demographic and opinion
surveys to collect information about who is using the service and how the service could be improved for
those persons. CAT disseminates on-board surveys in English, Spanish and Creole to ensure that non-
English speaking customers have meaningful access to provide input in the planning process. This process
also reaches out to obtain input from low-income and minority persons who may not attend a formal
public meeting.
As a result of the public outreach process implemented by CAT, portions of the Golden Gate Estates and
other low-income and minority areas in the eastern most portion of the county have been identified by
the public as areas in need of transportation options. CAT, through its Comprehensive Operations Analysis
in 2021, has identified methods to enhance transportation service to these areas.
Limited English Proficiency
Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (LEP),
was signed by President Clinton in August 2000. The Executive Order directs each federal agency to
examine the services it provides and develop and implement a system by which LEP persons can
meaningfully access those services. Failure to ensure opportunities for LEP persons to effectively
participate in or benefit from federally-assisted programs may constitute national origin discrimination.
As a public transportation provider receiving federal funding from the U.S. Department of Transportation
(DOT), CAT has a responsibility, under Title VI of the Civil Rights Act of 1964, to take reasonable steps to
ensure that LEP persons have meaningful access to benefits, services, information, and other important
16.A.11.b
Packet Pg. 817 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
17
TITLE VI PROGRAM 2023 - 2026
programs and activities provided by CAT. LEP persons include individuals who have a limited ability to
read, write, speak, or understand English. Many LEP persons rely on public transit services to achieve
greater mobility and access to employment. Creating a positive environment for LEP persons may help to
retain existing riders and attract new riders who otherwise would be excluded based on language barriers.
The DOT developed LEP guidance to assist public transit agencies in determining the best ways to comply
with the statutory and regulatory LEP obligations. Transit agencies should conduct an LEP needs
assessment based on the four-factor framework.
Four-Factor Framework
The four-factor framework includes four steps that assist transit agencies in developing a cost-effective
mix of language assistance measures. The factors that should be considered during the LEP needs
assessment include:
1. The number and proportion of LEP persons served or encountered in the eligible service
population;
2. The frequency with which LEP persons come into contact with the agency’s programs,
activities, and services;
3. The importance of the programs, activities, and services to LEP persons; and
4. The cost and resources available.
Collier Area Transit (CAT) Service Area
CAT provides over 600,000 Fixed Route trips each year within the Collier County area. CAT is continually
providing information to LEP residents of the community. Approximately 14% percent of the population
residing in the CAT service area who are five years of age or older speak a language other than English.
Due to the number of persons speaking a language other than English, CAT has translated the system
maps into Spanish and provides instructive information to the public on its website in Spanish and Creole.
The County website also has a device that allows viewers to translate the information on the website into
Spanish, Creole, French and German. In addition, CAT provides printed information in Spanish at all
stations and public locations disseminating CAT information.
CAT has developed this LEP Plan to document the steps being taken to provide assistance for LEP persons
seeking meaningful access to CAT programs and to identify any additional LEP needs that are not being
met through the existing information dissemination processes.
The number and proportion of LEP persons within the CAT service area was assessed using the 2020
American Community Survey (ACS) 5-year estimates. The ACS data were reviewed to determine the
number of householdswho speak English “very well” and “less than very well” for each Census tract within
the CAT service area. Collier County Public Schools (CCPS) enrollment data were also assessed to
determine the percentage of LEP children who may encounter CAT services. In addition, community
organizations that serve LEP persons can provide input that confirms the data collected from other
sources.
16.A.11.b
Packet Pg. 818 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
18
TITLE VI PROGRAM 2023 - 2026
The geographic boundaries of the CAT service area and the existing routes that have been modified based
on recent recommendations from the CAT staff are presented in Map 1. All Census Block Groups with an
LEP population percentage above the Collier County average (15%) are depicted in the two darkest green
colors.
Map 1: Limited English Proficiency
Table 4 presents the percentage of LEP households per nationality for all Census Block Groups within the
CAT service area. In addition, Table 4 details the number of householdsin each of the four major language
categories who speak English “less than very well.” These four major language categories include Spanish,
Indo-European, Asian-Pacific Island, and all other populations.
Table 4:4:Percent of Limited English Proficiency Households by Census Block Groupscienc
16.A.11.b
Packet Pg. 819 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
19
TITLE VI PROGRAM 2023 - 2026
Block Group
Spanish
LEP
House-
holds
Other-Indo
European
Languages
LEP
Household
s
Asian
and
Pacific
Island
LEP
House
-holds
Other
Languages
LEP
Household
s
Total
LEP
House-
holds
Percent
LEP House-
holds of
Total
Household
s
Total
House
-holds
120119800001 0 0 0 0 0 0.0%0
120210001011 0 6 0 0 6 1.3% 456
120210001012 0 6 0 0 6 1.4%441
120210001021 0 0 0 0 0 0.0% 469
120210001022 0 0 0 0 0 0.0%342
120210002001 0 8 0 0 8 1.9% 415
120210002002 0 0 0 0 0 0.0%553
120210003011 0 0 0 0 0 0.0% 299
120210003012 0 0 0 0 0 0.0%640
120210003013 0 0 0 0 0 0.0% 358
120210003014 0 9 0 0 9 2.7%337
120210003021 0 0 0 0 0 0.0% 323
120210003022 0 0 0 0 0 0.0%257
120210004011 0 10 0 0 10 0.9% 1100
120210004012 0 0 0 0 0 0.0%197
120210004021 0 0 0 0 0 0.0% 615
120210004022 0 0 0 0 0 0.0%437
120210004023 0 0 0 0 0 0.0% 267
120210005001 0 0 0 0 0 0.0%608
120210005002 0 0 0 0 0 0.0% 236
120210006001 0 0 0 0 0 0.0%618
120210007001 65 31 0 0 96 18.4% 521
120210101021 0 0 0 0 0 0.0%664
120210101022 0 0 0 0 0 0.0% 738
120210101023 0 0 0 0 0 0.0%382
120210101024 13 0 0 0 13 1.3% 1034
120210101071 0 8 0 0 8 1.1%752
120210101072 0 0 0 0 0 0.0% 400
120210101073 0 0 0 0 0 0.0%768
120210101081 11 0 0 0 11 1.2% 891
120210101082 0 0 0 0 0 0.0%438
120210101091 0 0 0 0 0 0.0% 176
120210101092 0 0 0 0 0 0.0%273
120210101093 0 8 0 0 8 2.1% 381
120210101101 15 0 0 0 15 6.7%224
16.A.11.b
Packet Pg. 820 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
20
TITLE VI PROGRAM 2023 - 2026
120210101102 46 0 0 0 46 10.4% 441
120210101103 44 0 0 0 44 9.3%475
120210101104 0 18 0 0 18 3.1% 579
120210101111 0 48 0 0 48 10.7%450
120210101112 0 0 0 0 0 0.0% 617
120210101113 0 0 0 0 0 0.0%234
120210101121 0 0 0 0 0 0.0% 566
120210101122 0 0 0 0 0 0.0%360
120210101131 0 0 0 0 0 0.0% 450
120210101132 0 0 0 0 0 0.0%762
120210101133 0 0 0 0 0 0.0% 258
120210101141 0 15 0 0 15 2.5%591
120210101142 0 0 9 0 9 3.9% 230
120210102051 0 0 0 0 0 0.0%317
120210102052 7 0 0 0 7 1.7% 416
120210102053 0 0 0 0 0 0.0%410
120210102081 0 11 13 0 24 9.6% 249
120210102082 0 0 0 0 0 0.0%455
120210102083 14 12 0 0 26 3.9% 669
120210102084 0 0 0 0 0 0.0%453
120210102091 0 0 0 0 0 0.0% 452
120210102092 0 33 0 0 33 6.8%483
120210102093 0 0 0 0 0 0.0% 389
120210102101 30 0 0 0 30 4.4%677
120210102102 150 0 0 0 150 14.0% 1075
120210102111 0 30 0 25 55 8.4%657
120210102112 8 16 0 0 24 5.8% 412
120210102131 0 0 0 0 0 0.0%265
120210102132 0 0 0 0 0 0.0% 945
120210102133 24 0 0 0 24 3.3%721
120210102151 0 0 0 0 0 0.0% 500
120210102152 0 0 0 0 0 0.0%495
120210102153 0 0 0 0 0 0.0% 633
120210102161 0 0 0 0 0 0.0%380
120210102162 17 43 0 0 60 8.0% 749
120210102163 0 0 0 0 0 0.0%212
120210102171 0 11 0 0 11 2.0% 539
120210102172 0 0 0 0 0 0.0%715
120210103001 123 7 0 0 130 15.4% 842
120210103002 0 0 0 0 0 0.0%397
120210103003 0 0 0 0 0 0.0% 414
16.A.11.b
Packet Pg. 821 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
21
TITLE VI PROGRAM 2023 - 2026
120210104011 23 0 14 0 37 4.1%894
120210104012 30 0 0 0 30 3.6% 832
120210104081 0 0 0 0 0 0.0%685
120210104082 0 0 0 0 0 0.0% 333
120210104111 132 0 0 0 132 21.9%604
120210104112 162 12 0 0 174 20.2% 863
120210104113 16 0 0 0 16 4.9%328
120210104114 128 0 0 0 128 34.7% 369
120210104161 0 0 0 0 0 0.0%1025
120210104162 53 0 0 0 53 5.8% 912
120210104163 0 0 0 0 0 0.0%800
120210104191 158 12 0 0 170 32.6% 522
120210104192 90 17 0 0 107 22.1%485
120210104201 262 0 0 0 262 32.6% 803
120210104202 125 0 0 0 125 18.1%689
120210104203 69 5 0 0 74 17.4% 425
120210104211 103 75 0 0 178 33.6%530
120210104212 144 10 0 0 154 39.2% 393
120210104213 213 0 0 0 213 44.6%478
120210104221 135 0 0 0 135 33.1% 408
120210104222 152 19 0 0 171 26.3%649
120210104231 12 0 0 0 12 2.2% 536
120210104232 0 0 0 0 0 0.0%661
120210104233 53 0 0 0 53 7.8% 677
120210104234 10 0 0 0 10 1.7%582
120210104241 117 0 0 0 117 6.8% 1724
120210104242 31 0 0 0 31 4.6%679
120210104251 116 0 0 0 116 13.2% 876
120210104261 60 0 0 0 60 12.5%481
120210104262 61 0 3 0 64 10.5% 607
120210104263 35 17 0 0 52 11.5%452
120210104271 22 6 0 0 28 5.9% 476
120210104281 110 0 0 0 110 11.4%963
120210104282 67 0 15 0 82 7.6% 1078
120210104283 29 0 0 0 29 7.7%379
120210104291 20 0 0 0 20 3.5% 565
120210104292 31 0 0 0 31 5.0%625
120210104301 0 0 0 0 0 0.0% 1026
120210104302 61 0 0 0 61 15.7%388
120210104303 0 0 0 0 0 0.0% 370
120210104311 0 0 0 0 0 0.0%632
16.A.11.b
Packet Pg. 822 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
22
TITLE VI PROGRAM 2023 - 2026
120210104312 0 47 0 0 47 15.8% 298
120210104321 12 13 0 0 25 3.8%664
120210104322 0 0 0 0 0 0.0% 579
120210104323 0 0 11 0 11 3.4%323
120210104331 0 36 0 0 36 7.4% 486
120210104332 0 0 0 0 0 0.0%394
120210104341 0 0 0 0 0 0.0% 466
120210104342 127 0 0 0 127 11.4%1110
120210104343 0 0 0 0 0 0.0% 282
120210104344 0 0 0 0 0 0.0%876
120210104351 29 0 0 0 29 3.0% 962
120210104352 0 0 0 0 0 0.0%565
120210104353 0 0 0 0 0 0.0% 745
120210104361 0 0 0 0 0 0.0%1037
120210104362 0 0 0 0 0 0.0% 1277
120210104363 0 0 0 0 0 0.0%155
120210104371 0 0 50 0 50 7.2% 694
120210104372 0 0 0 0 0 0.0%345
120210104381 46 19 0 0 65 7.4% 881
120210104382 0 0 0 0 0 0.0%604
120210104383 0 0 0 0 0 0.0% 242
120210105081 103 175 0 0 278 36.5%761
120210105082 44 0 19 0 63 5.8% 1090
120210105111 7 36 0 0 43 4.2%1013
120210105112 58 0 0 0 58 10.5% 552
120210105121 97 0 0 0 97 12.6%768
120210105122 0 0 0 0 0 0.0% 334
120210105131 123 0 0 0 123 43.6%282
120210105132 0 0 0 0 0 0.0% 426
120210105141 0 2 0 0 2 0.3%636
120210105142 0 15 16 0 31 8.6% 362
120210105143 15 0 0 0 15 4.0%371
120210105151 0 0 0 0 0 0.0% 467
120210105152 0 0 0 0 0 0.0%626
120210105161 0 0 0 0 0 0.0% 820
120210105162 0 0 0 0 0 0.0%413
120210105171 0 0 0 0 0 0.0% 745
120210105181 19 0 12 0 31 8.3%374
120210105182 0 0 0 0 0 0.0% 620
120210105183 10 15 0 0 25 2.1%1213
120210105191 56 28 0 0 84 19.7% 427
16.A.11.b
Packet Pg. 823 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
23
TITLE VI PROGRAM 2023 - 2026
120210105192 136 0 7 0 143 21.2%673
120210105201 48 7 0 0 55 12.7% 433
120210105202 18 0 0 0 18 3.6%498
120210106011 30 0 0 0 30 6.6% 457
120210106012 106 5 0 0 111 18.9%586
120210106021 10 0 0 0 10 1.3% 769
120210106022 207 0 0 0 207 27.9%741
120210106041 22 19 0 0 41 6.7% 614
120210106042 0 0 0 0 0 0.0%738
120210106051 48 0 0 0 48 10.5% 458
120210106052 0 9 0 0 9 1.8%507
120210106053 13 6 0 0 19 4.3% 445
120210106061 0 10 0 0 10 2.0%501
120210106062 0 0 0 0 0 0.0% 743
120210107011 106 0 0 0 106 15.1%703
120210107012 70 0 0 0 70 12.7% 551
120210107013 27 0 0 0 27 11.3%240
120210107014 0 38 0 0 38 7.1% 539
120210107021 26 5 0 0 31 3.8%820
120210107022 32 23 0 0 55 11.7% 472
120210108011 20 0 0 0 20 3.5%577
120210108012 0 0 0 0 0 0.0% 492
120210108013 0 9 0 0 9 1.5%609
120210108041 166 0 0 0 166 43.9% 378
120210108042 67 0 0 0 67 11.7%574
120210108043 93 0 71 0 164 42.7% 384
120210108051 0 0 0 0 0 0.0%456
120210108052 6 0 0 0 6 1.5% 403
120210108061 47 0 0 0 47 22.3%211
120210108062 0 6 0 0 6 1.5% 408
120210108071 60 37 0 0 97 8.3%1170
120210108072 66 0 0 0 66 14.6% 453
120210108073 0 0 0 0 0 0.0%479
120210108074 0 0 0 0 0 0.0% 403
120210108081 8 0 0 0 8 0.8%984
120210108082 0 52 0 0 52 7.8% 668
120210109021 0 0 0 0 0 0.0%630
120210109022 73 13 0 0 86 19.6% 439
120210109023 0 10 0 0 10 1.5%653
120210109041 0 0 0 0 0 0.0% 581
120210109042 0 34 0 0 34 6.0%563
16.A.11.b
Packet Pg. 824 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
24
TITLE VI PROGRAM 2023 - 2026
120210109051 0 0 0 0 0 0.0% 654
120210109052 0 0 0 0 0 0.0%506
120210109053 0 8 0 0 8 1.6% 487
120210109061 0 0 0 0 0 0.0%541
120210109062 0 0 0 0 0 0.0% 433
120210109071 0 0 0 0 0 0.0%246
120210109072 27 14 0 0 41 5.8% 705
120210109073 0 0 0 0 0 0.0%513
120210110031 0 10 9 0 19 2.0% 940
120210110032 0 12 0 0 12 1.6%728
120210110033 0 12 0 0 12 2.4% 507
120210111031 0 0 0 0 0 0.0%556
120210111032 45 0 0 0 45 10.4% 431
120210111071 5 0 0 0 5 4.1%122
120210111072 0 0 0 0 0 0.0% 375
120210111081 84 0 0 0 84 9.2%917
120210111082 0 14 0 0 14 0.8% 1667
120210111091 0 0 0 0 0 0.0%484
120210111092 0 0 0 0 0 0.0% 381
120210111101 0 0 0 0 0 0.0%205
120210111102 0 0 0 0 0 0.0% 421
120210111111 0 15 0 0 15 5.4%276
120210111112 50 10 0 0 60 12.1% 495
120210111113 0 0 0 0 0 0.0%191
120210111121 0 0 0 0 0 0.0% 618
120210111131 20 0 0 0 20 5.0%402
120210111141 34 0 0 0 34 5.4% 629
120210111142 0 0 0 0 0 0.0%351
120210112041 57 32 0 0 89 19.1% 467
120210112042 102 50 0 0 152 42.2%360
120210112043 41 142 0 0 183 66.5% 275
120210112051 47 51 0 9 107 29.9%358
120210112052 50 31 0 0 81 17.1% 475
120210112061 0 0 0 0 0 0.0%609
120210112062 0 0 0 0 0 0.0% 350
120210112063 0 0 0 0 0 0.0%671
120210112071 0 0 0 0 0 0.0% 765
120210112072 0 0 0 0 0 0.0%487
120210112081 39 0 0 0 39 4.1% 941
120210112082 0 0 0 0 0 0.0%426
120210112083 81 0 0 0 81 89.0% 91
16.A.11.b
Packet Pg. 825 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
25
TITLE VI PROGRAM 2023 - 2026
120210112091 0 0 0 0 0 0.0%2556
120210112101 0 0 0 0 0 0.0% 123
120210112102 0 0 0 0 0 0.0%485
120210112103 0 0 0 0 0 0.0% 200
120210112104 0 0 0 0 0 0.0%490
120210112111 0 0 0 0 0 0.0% 407
120210112112 332 0 0 0 332 29.9%1112
120210112121 0 0 0 0 0 0.0% 628
120210112122 0 33 0 0 33 4.8%682
120210112131 0 0 0 0 0 0.0% 1594
120210112132 0 0 0 0 0 0.0%395
120210112133 0 0 59 0 59 21.1% 279
120210112141 198 0 0 0 198 24.4%811
120210112142 40 0 0 0 40 9.5% 423
120210113031 13 0 0 0 13 3.7%356
120210113032 42 0 0 0 42 20.1% 209
120210113033 83 21 0 0 104 25.6%407
120210113041 25 0 0 0 25 11.9% 210
120210113042 52 0 0 0 52 19.2%271
120210113043 0 0 0 0 0 0.0% 17
120210113051 241 0 0 0 241 51.5%468
120210113052 52 0 0 0 52 24.1% 216
120210113061 86 0 0 0 86 29.3%294
120210113062 0 36 0 0 36 16.4% 220
120210113063 67 9 0 0 76 18.7%407
120210114001 39 0 0 0 39 12.5% 312
120210114002 68 33 0 0 101 21.7%466
120210114003 140 0 0 0 140 56.7% 247
120510003003 0 0 0 0 0 0.0%581
120510006011 48 0 0 16 64 24.4% 262
120710401384 14 0 0 0 14 4.2%337
120710503121 0 0 0 0 0 0.0% 722
120710503232 0 17 0 0 17 10.8%157
120710503233 0 0 0 0 0 0.0% 183
120710503241 0 0 0 0 0 0.0%244
120710503242 0 0 0 0 0 0.0% 809
120710503244 0 0 0 0 0 0.0%310
120710503245 0 0 0 0 0 0.0% 219
120710503252 0 0 0 0 0 0.0%62
120710503254 0 0 0 0 0 0.0% 474
120710505022 0 0 0 0 0 0.0%252
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120710505023 35 0 0 0 35 6.7% 526
120710506011 0 0 0 0 0 0.0%425
120710506012 7 5 0 0 12 4.2% 287
120710506013 0 0 0 0 0 0.0%550
120710506014 0 0 0 0 0 0.0% 168
120710506041 0 0 0 0 0 0.0%629
120710603002 0 0 0 0 0 0.0% 333
120860115003 79 0 0 0 79 37.8%209
120879800001 0 0 0 0 0 0.0% 14
Table 5 presents a summary of the total number and percentage of LEP persons for all Census Block
Groups located within the CAT service area. The LEP population accounts for approximately 14 percent
of the total population. Figure 1 illustrates the distribution of all populations within the CAT geographic
boundaries.
Table 5: Summary of Limited English Proficiency y g
Persons within the CAT Service Area
Total
Population 5
Years and
Over
Spanish
LEP
Population
Other Indo-
European
languages
LEP
Population
Asian and
Pacific Island
LEP
Population
Other
Languages
LEP
Population
Total LEP
Population
347,226 39,824 9,020 1,528 269 50,641
100% 11.5% 2.6% 0.4% 0.1% 14.6%
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Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Areaoficie
CAT Service Area Population Distribution
The School District of Collier County enrollment data were assessed to determine the percentage of LEP
children who may encounter CAT services. According to the latest statistics provided by Collier County
Public Schools, English is not the first language for 16 percent of the students with more than 7,500
students enrolled in the English Language Learners (ELL) program. Collectively, these students speak 104
different heritage languages and hail from 76 different countries of origin.
More than 46% percent of the students live in non-English homes, where English is not the first language
and sometimes is not even spoken. The percentage increases to more than 56 percent in grades Pre-K
through 3, where learning to read is so critical. These students and theirparents may rely on public transit
for transportation to school and other activities. The table below presents the percentage of LEP students
enrolled at the School District of Collier County. Also shown, is the distribution of diversity for the student
population.
Table 6: Percentage of Limited English Proficiency Studentsggy
within Collier County Public Schools
Total CCPS
Student
Total LEP
Student
Percentage of
LEP Students
48,000 7,680 16%
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Diversity of Student
Population
Hispanic 52%
White 32%
Black 11%
Mixed 2%
Asian <2%
Indian <1%
Hawaiian/Pacific Islander 0%
The information shown above is from the Collier County Public Schools Data Warehouse, updated 1/14/2020.
The number of CCPS Limited English Proficiency students very closely mirrors that of the overall
population in Collier County over the age of five.
Language Assistance Measures
The frequency with which LEP persons could or have come into contact with CAT programs, activities,
and services can be measured based on the analysis presented in the previous section. The more
frequent the contact with LEP persons, the greater the need to provide language enhanced services. The
following measures were implemented by CAT to provide assistance to LEPpersons andto document and
measure the frequency of contact with LEP individuals.
Implemented Measures
CAT Website –Collier County’s website had previously included the capability to translate information on
the website into Spanish. As of October 2013, the Collier County website was enhanced to allow the text
to be translated to German, French, and Creole by clicking on the preferred language. In addition, the
website provides customers with general information about CAT, including fares and passes,
announcements, ADA and TD services, and “How to Ride.”
CAT Transfer Stations –Paper materials provided at CAT Transfer stations, including “How to Ride” guides,
fares, and schedules are available in both English and Spanish versions. CAT documents the number of
printed materials requested in languages other than English to determine the frequency of LEP persons
using the system.
In addition to schedules and route maps, rider alerts and notices posted at the stations are translated to
Spanish and placed next to the English versions in visible locations.
Printed Materials – Spanish translations of the “How to Ride” guide and other notices and information
are provided at all locations where bus passes are sold, including libraries and other public places that
post CAT information. CAT staff refreshes the printed materials monthly or as needed and monitors the
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frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions.
Announcements – Safety and security announcements are provided in both English and Spanish. Radio
announcements, including public service messages, rider alerts, and ads promoting transit are broadcast
on both English and Spanish stations. CAT staff continues to monitor the need to provide safety and
security announcements in other languages and opportunities to provide public announcements on radio
stations of other languages.
Press and Public Relations – All meeting notices, press releases, and public service announcements are
translated into other languages as requested or needed based on documentation of previous requests.
On-board Surveys – Future service planning efforts often include the dissemination of customer
demographic and opinion surveys to collect information about who is using the service and how the
service could be improved for those persons. CAT disseminates on-board surveys in both English and
Spanish to ensure that Spanish-speaking customers have meaningful access to provide input in the
planning process. During the early part of the 2020 Major Transit Development Plan, a total of 1,091 on-
board surveys were distributed in English, Spanish and Creole and completed surveys were analyzed.
Further efforts to collect info from our passengers included placing stickers within our buses with a QR
code linked to a survey, with the results shown in Appendix G. The survey garnered 187 total responses
giving us insight into the needs of our passengers.
CAT also completes periodic surveys to explore the need for providing surveys in languages other than
English and Spanish. CAT staff is made available to assist with completing surveys and taking public
comment.
Planning Meetings –According to the Collier MPO LEP Plan, the MPO advertises the availability of Spanish
interpreter services, free of charge,if requestedat least seven (7) days prior to MPO Board andCommittee
meetings, workshops, forums, or events that will be noticed on the MPO website, in meeting notices
(packets), and using the following additional tools as appropriate:
•Signage
•Public outreach materials
•Community-based organizations
•Local newspapers
•Collier County Library System
CAT representatives are members of many of the MPO Committees, including the Technical Advisory
Committee, the Congestion Management System/ Intelligent Transportation Systems (CMS/ITS), the Local
Coordinating Board, and the Pathways Advisory Committee. Therefore, Spanish interpreter services are
available at many of the meetings where CAT staff may participate in the transportation planning process.
Customer Service – CAT drivers complete the driver training program as new employees and participate
in refresher training courses annually. As part of the training, drivers are reminded of the importance of
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conveying information to passengers, particularly assisting passengers with using the transit system,
especially those with language or other barriers. CAT also makes every effort to ensure that its customer
service telephone lines are staffed with persons who speak other languages. All CAT personnel complete
customer service training with periodic refreshers to underscore the importance of providing assistance
to persons with language and other barriers.
Community Outreach – CAT makes available persons who can serve as translators at all community
outreach meetings. CAT strives to ensure the competency of interpreters and translation services per the
DOT LEP guidance.
Social Media – CAT uses various social media feeds (Facebook, YouTube, and Instagram) to make
announcements regarding service delays, service proposals, upcoming events, and public outreach
activities.
Cell Phone App – CAT, with the help of Masabi, has developed a mobile ticketing application for cellular
devices. This is not only a much easier and more convenient way to pay for passenger as other methods
of payments will be accepted compared to the old cash only system, but it is yet another source of system
information and notifications. The app can be translated into Spanish allowing for greater passenger
inclusion. Customers are also able to use the app to track the live location of the buses along with seating
information and estimated arrival times to help plan their trip.
Electronic Signage – CAT uses electronic signs at both transfer locations to provide service and public
information in multiple languages.
Additional Language Assistance
CAT recognizes that based on the LEP population shown as part of the Census and CCPS analysis, special
effort is necessary to communicate important transit information to some of its riders in languages other
than English. In order to meet this need, CAT will continue to conduct the activities listed previously and
enhance its LEP outreach by taking the additional steps listed below.
Community Outreach – Community organizations that serve LEP persons within the CAT service area
Census tracts where the LEP populations are greater than the county average have the ability to confirm
the statistical analysis completed using the Census data. During various transit planning processes,
community organizations will be asked to provide information pertaining to the population(s) that they
serve. The questions will focus on the number of people served, the languages spoken, age, gender,
education levels, expectations for public services, public transportation inquiries, most frequently
traveled destinations, locations that are difficult to access, transit needs, and travel patterns. The key
concerns mentioned by the community organizations will be reviewed by CAT in an effort to improve the
provision of service to LEP persons. A listing of community agencies in Collier County is presented in
Appendix F.
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CAT will also present outreach materials to schools in an effort to provide transit service information to
LEP students and their parents who may rely on public transportation to access school and other activities.
Staff Training and Development – CAT will continue to train staff on the importance of assisting LEP
persons with obtaining information and accessing the transit system. Staff will be provided with LEP
policies and procedures. In addition, all CAT staff will complete customer service training and be provided
guidance on working effectively with in-person and telephone interpreters.
Signage – CAT will continue to post signs to communicate language services available at initial customer
contact points. As additional resources permit, CAT will enhance the availability of outreach documents,
brochures, booklets, and recruitment materials in multiple languages.
Planning – CAT will participate in annual updates to the County’s evacuation and disaster preparedness
plans to ensure that the plans include the needs of all community members and especially those in
minority populations.
LEP Resources
Based on the current resources available, CAT is providing the most cost-effective means of delivering
competent and accurate language services within its service area. CAT will continue to monitor the need
for additional language assistance, including the need for greater dissemination of information in the
existing languages provided and/or translation to new languages. If additional services are needed, CAT
will determine which additional language assistance measures are cost-effective and feasible for
implementation based on the current and projected financial resources.
CAT will continue to monitor the costs associated with the existing language assistance measures and the
costs associated with implementing enhanced language assistance measures, including an estimate of the
number of staff and the percentage of staff time necessary to provide the current and proposed LEP
resources.
Project Level Public Involvement and Outreach Activities Since Last Title VI Plan
Submission
Transit Development Plan (TDP)
CAT, as part of the process for planning services and determining its capital program, develops a Transit
Development Plan (TDP). The TDP is a requirement of the FDOT. Statute requires Florida transit agencies
to complete a major update every five years and in the interim years provide annual progress reports on
any changes and accomplishments in implementing the Plan. The TDP is a requirement to receive block
grant operating assistance from the FDOT. Since the last Title VI update CAT completed its Major TDP
Update in September 2020 for fiscal years 2020-2030 with annual updates in 2021 and 2022. CAT will be
completing the 2023 Annual TDP Update in the coming year. A simple, yet key ingredient, of any good
public outreach effort is the effectiveness of listening and how that information is incorporated into the
study process. The most effective plans include activities and methods oriented specifically to the project
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study area and an understanding of the local and regional character. Collier Metropolitan Planning
Organization (MPO) and Collier Area Transit (CAT) recognize the importance of public engagement and
have developed strategies to engage the public, stakeholders and agencies involved in the development
of the Transit Development Plan (TDP). The Public Participation Plan (PPP) for this project includes proven
outreach efforts that go beyond “the minimum requirements”. The team has identified a menu of
opportunities to provide the public information, listen to their concerns and suggestions, and find ways
to incorporate solutions into the TDP.
Public participation activities have been designed to encourage participation throughout the entire TDP
process. Our Team has identified methods of communication that best serve the needs of Collier County,
but are flexible enough to make changes, if necessary, to ensure maximum feedback. Our goal is to reach
and hear from as many people and organizations as possible to ensure that their voices are heard. The
2023 Annual TDP Update public involvement activities will include the following:
x Public Workshops - Two public workshops are held at key milestones in the Major TDP Update
study process, first early in the process, to educate attendees about the TDP effort and collect
input on gaps and unmet needs. The second public workshop will focus on obtaining feedback on
the proposed improvements. The upcoming Annual TDP Update will include one public workshop
in the process to obtain input regarding the updated plan.
The meeting will be planned and scheduled to maximize opportunities for citizen participation by
selecting venues in areas that have bus access and we will piggyback these workshops with other
community events to ensure a good turnout. The meeting will be held at times to best
accommodate a variety of work and personal schedules. There will be a comment period open for
one week before and one week after each public meeting (7 days) where the public can submit
comments, questions, and concerns via email, phone call, social media, and written letters
without being required to attend the public workshops.
x OnlinePassenger Survey -Passenger surveyshavebeen conducted of the fixed-route patrons on-
board CAT vehicles to obtain information related to the demographics, attitudes, preferences,
and habits of current riders as part ofgeneral information collection and ourTransit Development
Plan research. To allow for enough valid survey responses the survey efforts cover 100% of CAT’s
scheduled fixed-route bus routes. We have affixed stickers with a QR code linked to our surveys
on the back of bus seats that allow patrons to easily access the survey while riding the bus.
x Ongoing Social Media - In conjunction with the method of notices described above, leveraging
the use of social media is cost-effective and can reach a large segment of population who are
younger, trendy, and more prone to becoming involved in an issue that affects their community.
Both social media and the County and MPO websites willbe used appropriately to raise awareness
about the project and to provide opportunities for the public to comment and used as a means to
provide information and notice of the public meetings and community workshops.
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•Collier MPO and Committees - The TDP methodologies and document are taken to the MPO for
feedback and approval. All MPO Board and Committee meetings are open to the public.
•Collier County Board of County Commissioners -Prior to submittal to the FDOT, the CAT governing
board must adopt the TDP. The meeting for adoption of the TDP is a regular County Commission
meeting noticed in accordance with the Florida Sunshine Law and open to the general public.
CAT recognizes that its operators have the majority of contact with customers who provide them with
input on the system; therefore, during the update to the TDP, CAT also gathers public input through
operators. Bus operators are a valuable source of information as they reflect the eyes and ears on the
road for CAT’s daily operation. Operator insight into public opinion and need can also supplement
information that cannot be collected through other means. Information can include safety and security
issues, an understanding of travel characteristics on specific routes, and representation of needs for those
who may not be willing to participate in other public outreach activities.
The first year of the TDP financial plan is used as the agency’s POP (Program of Projects). The POP is also
provided to the Collier MPO for use in the development of the Transportation Improvement Plan (TIP).
Through the Collier MPO’s TIP process, the POP is available for additional public comment. CAT publishes
the POP, annually at the time of grant application.
Fare Increases and Service Changes
Fare Increases
The Collier County Board of County Commissioners, in its efforts to ensure Title VI Compliance, established
local guidelines for service changes and fare increases as part of the Transit Development Plan. Major
service changes require a public hearing announcement in a newspaper of general circulation (the Naples
Daily News) and Board of County Commissioners approval. Determination as to whether or not a
modification constitutes a major change is determined on a case-by-case basis, with the exception of total
elimination of a specific route service which is automatically considered a major service reduction. The
CAT Route Fare or Service Change Policy is provided in Appendix C of this plan.
In accordance with FTA Circular 4702.1B, minority and low-income populations will be examined to
determine whether any disproportionate impacts would occur with a potential fare change. In addition,
if a disproportionate impact is identified, justification on how an alternate action would result in an even
greater impact to these populations or actions to mitigate the potential impacts will be identified.
Service Changes
CAT completes minor service changes on a regular basis related to running time adjustments to improve
the efficiency and effectiveness of service. Ridership and stop-level automatic passenger counter (APC)
data along with supervisor and operator input are utilized when making these minor service changes.
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Prior to a service change, CAT posts notices on-board its vehicles to notify customers of the impending
change. Customers are always able to comment on services and proposed changes using the CAT
customer service or by through the County website by clicking on the link “Contact Us” and send their
comments by email to rideCAT@colliercountyfl.gov All comments are tracked and responded to, if
warranted.
Table 7: Service Changes Since the Last Title VI Update (April 2020 –January 2023)
Route Type of Change
FY2020-2023
Route
11
In November 2021, three (3) loops were added to the route to increase frequency to
encourage ridership and access to employment/shopping opportunities.
Route
12
In November 2021, one (1) loop was removed in the morning hours of the route to
provide revenue hours elsewhere.
Route
17
In November 2021, the path was adjusted along with removal of Route 18 to continue
providing service along Rattlesnake Hammock Rd. and Collier Blvd.
Route
18
In November 2021, Route 18 was removed from service to provide revenue hours to other
routes. This service area was still covered by our Routes 17 and 24.
Route
19
In November 2022, Routes 19 and 28 were consolidated into a single route 19 that covers
the same service area but removed duplicate service.
Route
20
In November 2022, Routes 20 and 26 were consolidated into a single route 20 that covers
the same service area and will service riders from both previous routes that had lower
ridership compared to rest of the system.
Route
22
And
Route
23
In November 2021, Routes 22 and 23 were modified to was modified to serve the
southeastern portion of the Immokalee community, connecting with Route 23 at the State
Health Department Facility. Due to the split of a singular circulation pattern, a decline in
ridership was initially noted and this past year has slightly rebound. This move to increase
the serviceable area. Further education is necessary to the public within the area to
provide information about the newly created routes to increase the usage of the route.
Route
24
In November 2021, this route was incorporated to service the area previously covered by
the Route 18, and schedule changes were made to allow frequent service along US41 and
intermittent service to the rural areas at the west end of US41.
Route
25
In November 2022, Route 25 realigned the western portion of the route to head
North/South on US41 rather than Goodlette-Frank Rd.
Route
26
In November 2022, Route 26 was consolidated into Route 20.
Route
27
In November 2021, North Collier Regional Park was removed from service due to low
ridership at the location.
Route
121
In November 2021, the starting point of the route was changed, but kept the same service
area.
Major service changes, which represent modification to a route or a route’s ridership without elimination
of the route, are reviewed through CAT’s internal meeting process, where managers, the DivisionDirector
review the impact of the potential route modifications. These types of service changes occur when a route
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is deemed to be a consistentlow performer with regard to ridership, farebox recovery, and latent demand
from the service area of the route (evaluated using APC data) or when the agency’s budget has been cut
requiring service reductions. For these route changes, the public has an opportunity to comment
consistent with the adopted CAT PPP.
Service elimination is the final type of service change that might have an adverse impact to Title VI
populations. Extensive analysis and public input are required for the elimination of a route. To ensure
compliance with Title VI requirements, public meetings are to be conducted in locations that are
convenient and accessible for minority and LEP communities. Coordination with community- and faith-
based organizations, educational institutions, and other organizations to implement public engagement
strategies that reach out specifically to members of affected minority and/or LEP communities. Multiple
means of communication will be offered to the public and notices of such communication efforts will be
consistent with the adopted CAT PPP.
Service increases may be implemented with approval of the Division Director with final decision to
implement any major service changes (as defined Appendix D of this report) made by the Collier County
Board of County Commissioners.
Membership of Non-Elected Committees
CAT utilizes an appointed Public Transit Advisory Committee (PTAC) as well as the Collier MPO and its
committees to assist in decision-making. The MPO has a Technical Advisory Committee (TAC), a Citizen’s
Advisory Committee (CAC)and the Local Coordinating Board (LCB) who are consulted for transit decisions.
The racial composition of the committees is provided below in Table 8.
Minority Representation on Decision-Making Bodies
CAT will continue to utilize the Collier Public Transit Advisory Committee (PTAC) and if applicable,
supplement with the Collier MPO process for decision-making and will encourage diversity on these
committees. Efforts to encourage the participation of minorities on the committee include outreach to
social service agencies and existing member promotion of vacancies to the general public including
minorities and posting public notices through the County’s Communication Division.
Table 8: Racial Composition of Bodies that Provide Input to Decision-Making Bodies
PTAC Racial Composition TAC Racial Composition CAC Racial Composition LCB Racial Composition
White Male - 5 White Male - 7 White Male - 6 White Male - 6
White Female - 1 White Female - 4 White Female - 2 White Female - 5
Black Male - 1 Black Male - 0 Black Male - 0 Black Male - 0
Black Female - 0 Black Female - 1 Black Female - 0 Black Female - 1
Hispanic Male - 0 Hispanic Male - 1 Hispanic Male - 1 Hispanic Male - 1
Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 1
Other Male - 0 Other Male - 0 Other Male - 0 Other Male - 0
Other Female - 0 Other Female - 0 Other Female - 0 Other Female - 1
Vacancy - 0 Vacancy - 1 Vacancy - 4 Vacancy - 3
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Description of the Agency’s Criteria for Selecting Transit Providers to Participate in any FTA Grant
Program
The Collier County Public Transit & Neighborhood Enhancement (PTNE) Division is responsible for planning,
operating, and managing CAT public transportation services through a contract operator. CAT utilized the
Collier County procurement process to ensure that the procurement process is fair and open to all
providers. CAT transit services have always been contracted since its inception in 2001 and have not
affected the level of service for the system. If any changes in the contracted provision of service results
in a change to the level of service provided, an analysis of such change on Title VI populations will be
conducted and submitted to FTA as an addendum to this plan. If any adverse impact is found through the
analysis, appropriate and swift action will be taken to remedy or mitigate the impact. In addition, the CAT
Disadvantaged Business Enterprise Programisincorporated into the procurement to allow disadvantaged
businesses an opportunity to provide service. There have been no Transit providers that receives grant
funding through CAT however in the event that occurs CAT requires Transit providers to complete CAT’s
customer service and ADA training course and agree to the same FTA Certifications and Assurances as
CAT.Having the Certifications and Assurances as well as the sub-recipientmonitoring allows CATto ensure
that contract transit providers are delivering service in anequitable and non-discriminatory manner. Final
approval of any selected transit provider is completed by the Collier County Board of County
Commissioners at County Commission meetings, which are advertised and open to the public.
Process for Ensuring that all Sub-recipients are Complying with the General Reporting Requirements of
this Circular
As previously stated, CAT will complete sub-recipient training and monitoring to ensure that sub-
recipients are complying with all Certifications and Assurances, including those regarding
nondiscrimination.
The monitoring would be randomly scheduled for all sub-recipients to ensure compliance.
A Description of the Procedures the Agency uses to Pass-through FTA Financial Assistance in a Non-
Discriminatory Manner
The following procedure has been established to be utilized when FTA funds are pass-through to sub-
recipients. CAT will utilize an independent selection committee comprised of various racial backgrounds
to assist in the decision making regarding FTA financial assistance. CAT will confirm that the agency is
valid to operate in the state and is registered with the Central Contractor Registration (CCR). Applications
for assistance from CAT are then provided to the independent selection committee for review and
comment. The selection committee will be provided a form for rating contractors and guidance on each
rating category. The selection committee is not allowed to discuss the applications until the advertised
selection committee meeting, which is open to the public. For all uses of FTA financial assistance the
Collier County procurement process and federal purchasing guidelines are utilized. Whenever, there is a
conflict between the Collier County Procurement Policy and the Federal Procurement Guidelines and FTA
funding is being utilized the Federal Procurement Guidelines are utilized throughout the purchasing
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process. Collier County provides vendor of all procurement opportunities to allow open and non-
discriminatory access on its website. The full procurement policies for Collier County can be found on
their website at:http://www.colliergov.net/index.aspx?page=762
Title VI Equity Analysis for New Facility Construction
Construction Projects
CAT Operations and Transfer Station – 8300 Radio Road
In 2017, the CAT Operations and Maintenance Facilitywasseverely damaged by hurricane Irma. As a result
of the damage and the continual aging of the structure, CAT along with other professionals have
concluded that the facility has met its useful life and should be replaced on the existing site. In September
2020, Collier County received notice of award from the Federal Transit Administration (FTA) for
$9,020,000 under FTA’s Bus and Bus Facilities Program which will be used in part to construct a new
Operations & Maintenance facility on site. Staff has secured a total of $14,16,652 towards the
$18,169,791 estimated project cost. The new facility will ensure an efficient and effective transit service
to meet the needs of passengers.
In addition to construction projects, CAT staff obtained approval of its conditional use (CU) on the 8300
Radio Road Facility to eliminate the limit on the number of allowable routes that could utilize the transfer
facility. The elimination of the cap has openedthe CAT system up to connect with regional bus companies,
allowing greater regional access for transit dependent populations.
Figure 2: CAT Operations and Maintenance Facilityty
CAT Intermodal Transfer Facility - Immokalee
Collier County is planning to construct a transfer facility in the Immokalee Community on a vacant parcel
owned by Collier County. The proposed project site is a grassed field adjacent to a green wooded area
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with an asphalt/concrete driveway providing vehicular access to the Health Department and a
maintenance shed. The property is approximately 1.7 acres in size and is zoned Residential Single Family-
3 with a conditional use providing for governmental facilities. The facility does not meet the requirement
for an equity analysis because it will not require land acquisition and the displacement of persons from
their residences and businesses.
The bus transfer station will include passenger and transit efficiency enhancements including new bays
for the buses to pull off the street; canopy cover for the sheltered transfer of passengers; waiting platform
with benches and trash receptacles; vending machines for foodor a Food Truck vendor; restroom facilities
for passengers and drivers; and ADA improvements. Figure 3 below depicts the site plan for the proposed
improvements. Currently passengers transferring at this location are using a shelter that is located in the
parking lot shared by visitors to the Health Department, County Library and the David Lawrence Center.
Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility y
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Title VI Plan Approval
The Title VI Program Update has been approved by the Transit Manager who is responsible for ensuring
that CAT policies are developed and followed accordingly. The Transit Manager has been granted the
authority by the governing body, to sign any and all assurances, certifications and other documents that
may be required in connection with the Title VI Program. The Transit Manager is also granted authority
to make necessary modifications to the Title VI Program to ensure compliance with 49 C.F.R., part 53. The
resolution granting such authority is provided in Appendix H of this document.
Requirements of Transit Providers
Chapter IV of FTA Circular 4702.1B provides program specific guidance for recipients that provide public
transportation that that operate fixed route and demand response service. Additionally, the circular
provides specific requirements for transit providers that operate 50 or more fixed-route vehicles in peak
service and are located in a geographic area with a population of 200,000 or greater. CAT meets the
requirements for a transit provider that operates with fewer than 50 fixed route vehicles, therefore only
the system-wide standards and policies are required.
System-wide Service Standards and Policies
Service standards and policies have been set for each mode of service operated by CAT, including local
fixed-route bus, express bus service (service between Immokalee and Marco Island), Beach Bus service
(service along Bluebill Avenue for the Vanderbilt Beach area), and CAT Connect paratransit demand
response service. Quantitative standards for vehicle loads, vehicle headways, on-time performance, and
service availability are listed below. These standards are the desired targets for CAT and any deviation
from the standard will be reviewed in accordance with the monitoring program to ensure adequate and
equitable system performance.
Vehicle Load
Vehicle load is defined as the ratio of passengers to the total number of seats on a vehicle with a standard
established for peak and off-peak times.
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Routes which are experiencing capacity issues for three consecutive trips, at least two days per week may
be candidates for increased frequency or a larger vehicle with additional seating capacity.
Table 9: Vehicle Load Standards
Vehicle
Type/Service
Seating g
Capacity
Standing g
Capacity
Maximum
Vehicle
Load –
Off-Peak
Maximum
Vehicle
Load –
Peak
Maximum
Load
Factor –
Off-Peak
Maximum
Load
Factor -
Peak
Low-Floor
40’ Bus
(Fixed-
Route)
38 41 79 79 2.08 2.08
Low-Floor
40’ Bus
(Express-
Route)
38 41 79 79 2.08 2.08
Low Floor
35’ Bus
(Fixed-
Route and
Trolley)
31 44 75 75 2.38 2.38
Low Floor
30’ Bus
26 17 43 43 1.61 1.61
Low Floor
24’ Bus
(Paratransit)
12 0 12 12 1.00 1.00
Low Floor
23’ Bus
(Paratransit)
12 0 12 14 1.00 1.00
Vehicle Headways
Vehicle headway is the amount of time between two vehicles traveling in the same direction on a given
line or combination of lines. A shorter headway corresponds to more frequent service. Vehicle headways
are measured in minutes (e.g., every 15 minutes); service frequency is measured in vehicles per hour (e.g.,
4 buses per hour). Headways and frequency of service are general indications of the level of service
provided along a route. Vehicle headway is one component of the amount of travel time expended by a
passenger to reach his/her destination.
Local bus service should be scheduled with headways of not more than 60 minutes during the peak
periods and 90 minutes during off-peak. The current CAT service span is shown in Table 9 below.
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Table 10: CAT Service Levels by Routes
Route Route
Description/Gp/
eographic g p
Location
Monday - Saturday Sunday
Service Span Frequency Service Span Frequency
Route 11 US 41 to Creekside
Park of Commerce
6:00 AM-8:49 PM 90 minutes 7:30 AM-5:56 PM 90 minutes
Route 12 Airport Rd. to
Creekside Park of
Commerce
6:05 AM-7:00 PM 90 minutes 7:30 AM-5:24 PM 90 minutes
Route 13 NCH & Coastland
Mall
6:05 AM-8:10 PM 60 minutes 7:05 AM-5:52 PM 60 minutes
Route 14 Bayshore Dr. &
Coastland Mall
6:35 AM-6:32 PM 60 minutes No service N/A
Route 15 Golden Gate City via
Santa Barbara Blvd.
5:35 AM-8:26 PM 90 minutes 6:58 AM-5:58 PM 90 minutes
Route 16 Golden Gate City via
Golden Gate Pkwy
4:35 AM-5:26 PM 90 minutes No service N/A
Route 17 Rattlesnake &
Florida
Southwestern
College
6:00 AM-7:04 PM 90 minutes 7:30 AM-5:20 PM 90 minutes
Route 19 Golden Gate Estates
to Immokalee City
3:35 AM-8:49 PM 60 minutes 6:00 AM-9:39 AM
5:05 PM – 7:48 PM
2runs
Route 20 Pine Ridge Road to
Goodlette-Frank Rd.
6:00 AM-4:40 PM 90 minutes 7:35 AM-9:00 AM
1:40 PM-3:05 PM
90 minutes
Route 21 Marco Circulator*6:00 AM-7:32 PM 90 minutes 6:00 AM-7:32 PM 90 minutes
Route 22 Immokalee
Circulator*
5:45 AM-7:55 PM 90 minutes 7:00 AM-6:50 PM 90 minutes
Route 23 Immokalee
Circulator*
7:30 AM-7:20 PM 90 minutes No Service N/A
Route 24 US 41 East to
Charlee Estates
6:15 AM-7:29 PM 90 minutes 8:45 AM-4:54 PM 90 minutes
Route 25 Golden Gate Pkwy &
Goodlette-Frank Rd.
6:00 AM-4:38 PM 90 minutes 9:05 AM-4:38 PM 90 minutes
Route 27 CR 951 & Immokalee
Rd to Creekside POC
5:45 AM-6:52 PM 90 minutes 7:25 AM-5:12 PM 90 minutes
Seasonal Route(s)
Route 29 Bluebill Avenue
Beach Bus
9:00 AM-3:00 PM 60 minutes 9:00 AM-3:00 PM 60 minutes
Express Route(s)
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Route 121 Immokalee to Marco
Island (Express)
5:40 AM-6:44 PM 2 runs 5:40 AM-6:44 PM 2 runs
On-Time Performance
On-time performance is a measure of runs completed as scheduled. Fixed Route trips are measured by
both its early departure and late arrival. ParatransitOn-time Performance is defined as the percent of trip
late as defined by the trip timing preference. Certain trips provided on the paratransit demand response
service also are evaluated based on the early arrival time (work and medical trips cannot be dropped off
earlier than 30-minutes of the scheduled time).
The on-time performance standard for all bus modes operated by CAT is measured by the arrival time not
exceeding 5 minutes later that the schedule time. The goal for CAT is to achieve 95 percent on-time
performance for all bus transit. Routes performing with an on-time performance of less than 85 percent,
which is not the direct impact of weather, traffic incidents, detours, and/or events over a consistent period
of two or more weeks, will be reviewed to determine if schedule modifications are necessary to meet the
on-time performance standard. The paratransit mode on-time performance goal is 95 percent.
Passengers are offered “negotiated times” or options of pick-up times based on vehicle availability, the
distance of the trip, and passengers requested pick-up or drop-off time. These scheduling windows are
dependent on the trip length of the pick-up and drop-off points. Trips lengths that are less than 9 miles
will have a 60-minute scheduling window. Trips lengths that are between 9 miles to 18 miles will have a
75-minute scheduling window and trip lengths of over 18 miles will have a scheduling window of up to
120-minutes. Once the passenger accepts one of the “negotiated times” this will serve as an estimated
arrival time with a 30-minute window. Medical appointments and employment must follow the “30
minutes early to zero minutes late” policy. Table 11 provides the quantitative on-time performance
standards.
Table 11: On-Time Performance
Mode On-Time
Performance
Measure
(Percent)
On-Time
Performance
Measure
(Time)
Local Bus 95 %Up to 5
minutes late
Express
Bus
95% Up to 5
minutes late
Trolley Bus 95%Up to 5
minutes late
Paratransit
Bus
90% 0 minutes
late
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Service Availability
Service availability is a general measure of the distribution of routes within a service area. The basis
of providing public transportation is to ensure access to those who need the service and attract choice
riders. In an effort to reach the maximum number of users, within the available budget, CAT provides
service from 3:35 a.m. to 8:49 p.m., Monday through Saturday and 5:40 a.m. until 7:48 p.m. on Sundays.
CAT determines service availability based on financial resources, public input, performance of existing
routes, transit orientation index (population and employment density, income, age, and zero-car
households), safety guidelines, and development patterns. CAT minority routes are shown in Table 12
and are those routes that have at least 1/3 of their revenue miles in a minority census block group. CAT
service is available as shown in Table 9. Routes are concentrated in the urban area to allow the highest
level of access to community resources, with additional routes providing linkages to suburban and rural
areas.
Paratransit service for ADA customers is provided within ¾-mile of a fixed-route bus line. The current
service including the ¾-mile ADA paratransit service buffer is displayed in Map 2.2.
Table 12: CAT Minority Routes
Route Total Route
Miles
(Round (
Trip)
Total Route
Miles (one-(
Way)
Route Miles
within Minority y
Block Group p
(Round Trip)
Route Miles
within Minority y
Block Group p
(One-Way)
Percent Route
within Minority y
Block Group
11 25.0 12.5 6.8 3.4 27.2
12 24.6 12.3 9 4.5 36.6
13 26.8 13.4 18.4 9.2 68.7
14 27.0 13.5 16.8 8.4 62.2
15 48.6 24.3 36.8 18.4 75.7
16 48.6 24.3 29.8 14.9 61.3
17 43.0 21.5 30.8 15.4 71.6
19 168.2 84.1 61.4 30.7 36.5
20 24.2 12.1 7.2 3.6 29.8
21 56.0 28 13.6 6.8 24.3
22 42.6 21.3 42.6 21.3 100
23 42.4 21.2 42.4 21.2 100
24 24.0 12 17.6 8.8 73.3
25 28.6 14.3 10.2 5.1 35.6
27 61.6 30.8 27.4 13.7 44.4
121 138.6 69.3 57.8 28.9 41.7
All of CAT routes serve a minority census block group, while 50 percent of the service provided has the
majority (50 percent or more) of the service within minority census block groups.
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Based on the urbanized area characteristics service could be extended to major commercial/ employment
uses based on overall square footage and/or number of employees/patrons, including the following
thresholds.
•Individual businesses of 200 or more employees
•Shopping centers of more than 1,000 square feet of leased retail space
•Medical facilities with more than 100 beds
•Academic institutions with an enrollment of 1,000 full time students
•Government agencies that attract substantial daily patrons
The bus stop spacing standards for the network will be implemented based on population density along
the route and based on roadway speed as listed below.
•An average of 4 bus stops per mile where roadway speeds are 35 miles per hour or lower.
•An average of 2 bus stops per mile where roadway speeds are 45 miles per hour or higher.
The roadway speed impacts customer safety when accessing stops and also the safety of vehicles when
the bus is entering and exiting the travel lane to pick up and drop off customers. Stops will also be placed
closest to signalized intersections, as appropriate on higher speed roadways.
Service policies
Transit Amenities for Each Mode
CAT currently provides fixed-route service throughout the urban area, one express route, and paratransit
service. Paratransit service does not provide shelter and stop amenities since it is a door-to-door
reservation based service and stops may be made throughout the ADA and Transportation Disadvantaged
(TD) paratransit service area. The bus service stops and shelters are provided throughout the service area
to give the greatest level of access to the majority of system users. CAT currently has 605 bus stops
throughout their service area. Shelter placement is largely based on funding available, accessible land,
and passenger boardings and alightings. CATprovides amenities related to service along each routebased
on the following:
•Fixed-route bus stops are provided based on the number of passengers boarding and alighting at
stops; availability of right of way, and provision of ADA access. Stops are placed approximately
every two blocks on lower speed roadways and in more population dense areas and every ¼-mile
along higher speed roadways. Shelters are placed at locations in the same manner as bus stops,
but geared toward stops with higher patronage as identified through the use of automatic
passenger counter (APC) data.
•Express bus stops and shelters are located at the origin, midpoint, and destination of the express
bus route.
Map 2 identifies the current bus stop locations for CAT bus and express bus, along with the locations of
the CAT transfer centers.
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Vehicle Assignment for Each Mode
Vehicles are randomly assigned on a daily basis. The only caveat to random vehicle assignment is a
determination based on vehicle size to ensure that the vehicles can handle the passenger capacity and
navigate the operating environment. Within the size category vehicles still receive random assignment.t.
Map 2: Bus Stop Amenities Locations for Limited English Proficiency Areas
Other Areas of Title VI Considerations
Transit Security
CAT makes every effort to ensure that its vehicles and facilities are safe for the general public and staff.
As a division of Collier County, CAT works with the Collier County’s Security Personnel on campaigns and
efforts that increase the safety and security of the transit system. Othertransit security efforts completed
by CAT include regular training sessions with the Collier County Emergency Management Staff in
coordination with local Fire and Law Enforcement Departments on Tabletop sessions, and the installation
of cameras on buses. CAT also maintains a preventative maintenance schedule in accordance with FTA
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guidelines to ensure the safe performance of vehicles. Newly installed shelters contain solar lighting and
CAT is in the process of retrofitting shelters with lighting to enhance security at bus stops.
Assessment of Compliance
Monitoring
As stated earlier in this Plan, CAT conducts several efforts to monitor the quality of the service it provides.
Regular monitoring efforts including service review and amenities placement, are conducted by CAT.
Quarterly monitoring efforts to review service for Title VI compliance include, but are not limited to,
various planning studies such as the TDP and COA. As part of the monitoring activities, CAT also reviews
travel patterns and journey to work characteristics of the County population. CAT utilizes staff input and
public feedback to monitor performance as well as conduct a review of statistical data reported to the
National Transit Database. As part of its monitoring, CAT also reviews the performance of peer agencies
to ensure that it is on par with the performance of similarly-sized or adjacent area transit systems. The
peer review is included as Appendix E.
As part of CAT’s monitoring process, the following procedures and guidelines are carried out to monitor
compliance with Title VI. Periodic compliance assessments are undertaken to determine whether transit
service provided by CAT to minority communities and minority users is consistent with the objectives of
this Plan. The assessments will identify possible areas of noncompliance and implement corrective actions
to include the following:
•Establish procedures for developing and maintaining standards for compliance with Title VI.
•Establish internal guidelines for making determinations of compliance with Title VI as part of the
local decision-making processes and continue project management and contract administration
responsibilities.
•Establish internal guidelines for making determinations.
•Evaluate system-wide service changes and proposed improvements at the planning and
programming stages to determine whether the overall benefits and costs of such changes or
improvements are distributed equitably and are not discriminatory.
•Conduct compliance assessments of transit services and benefits to assure compliance with the
spirit and intent of Title VI.
•Take action on findings and recommendations made by review officials to remedy such findings.
Information Dissemination
CAT will continue to provide information to minority communities and the general public using its website,
public notices, meetings, workshops, hearings, presentations, and posting information on vehicles.
Additional public information dissemination to minority and low-income populations is covered in the LEP
section of this Plan. CAT staff will also continue to participate at various community events throughout
Collier County to disseminate information.
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Customer Service Surveys
CAT from time to time will conduct customer surveys to assess its performance and gather information
on market demands. Customer survey information can be a useful tool in assessing performance and
guiding future direction.
Incorporating Corrective Action
Upon identification of the need for corrective action by the FTA, CAT will commence corrective actions to
remedy identified deficiencies and incorporate the corrective actions into the Transportation
Improvement Plan to assure compliance with Title VI.
Procedures
CAT will maintain procedures identified in this Plan to assure continued compliance with Title VI. These
procedures will allow for comparing the level and quality of transit services against overall system
averages. These procedures will document both the Level of Service Methodology and the Quality of
Service Methodology used.
Public Information
In compliance with the requirement of the U.S. Department of Justice, the Department of Transportation,
and the FTA, the following information will be disseminated and made available to the public upon
request.
1. This plan and its requirements will be made available to the public upon request and will be
available for review from the CAT website or in the CAT offices during regular business hours.
2. CAT will maintain records and submit compliance reports and assessments as required and make
available such information to the general public upon request.
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Map 3: Minority Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
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Map 4: Low Income Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
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Appendix A
Title VI Complaint Form
Section I:
Name:
Address:
Telephone (Home/Cell): Telephone (Work):
Email Address:
Large Print Audio Tape
TDD Other
Section II:
Are you filing this complaint on your own behalf? Yes* No
If you answered “yes” to this question, go to Section III.
If not, please supply the name and relationship of the
person for whom you are complaining:
Name:
Relationship:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission to file this complaint
on behalf of the aggrieved party.Yes No
Section III:
I believe the discrimination I experienced was based on (check all that apply):
Race Color National Origin
Date of Alleged Discrimination (Month, Day, Year):
Explain as clearly as possible what happened and why you believe you were discriminated against.
Describe all persons who were involved. Include the name and contact information of the person(s)
who discriminated against you (if known) as well as names and contact information of any witnesses.
If more space is needed, please use the back of this form.
Section IV:
Have you previously filed a Title VI complaint with this agency? Yes No
Section V:
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or
State court?
Yes No
If yes, check all that apply:
Federal Agency: ________________________State Agency: _______________________
Federal Court: _________________________State Court: ________________________
Local Agency: __________________________Equal Opportunity Commission
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Section VI:
Name of Agency complaint is against:
Contact person:
Title: Telephone:
Email: Other:
You may attach any written materials or other information that you think is relevant to your
complaint.
Signature and date required below:
__________________________________________________ __________________________
Signature Date
Please submit this form in person at the address below, or mail this form to:
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Appendix BB
Certifications and Assurances
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Appendix C
Sub-recipient Monitoring Form
Sub-recipient Monitoring Form
Agency Name:_____________________________________________
Date: _____________________________________________________
Funding: (Place an “99” next to the appropriate grant source and type of funding.)
Capital _____________ Operating_____________ Both_____________
1. Verify Sub-recipient has registered with the SAM (System for Award Management) to determine
whether sub-recipients were registered before the award?
a. Registered ______________
b. Not Registered___________ date by which registration will be completed _______________. Access
site at https://www.sam.gov/portal/public/SAM/
2. Is Sub-recipient aware of the following:
a. CFDA title and number Yes_______ No_______
b. Award name and number Yes_______ No_______
c. The name of the Federal awarding agency Yes_______ No_______
d. Requirements imposed by laws, regulations Yes_______ No_______
e. Provisions of grant agreements Yes_______ No_______
3. Can Sub-recipient show proof of matching funds? Yes_______ No_______
4. Does Sub-recipient have documentation that shows how the grant award was utilized?
a. Copies of expenses Yes_______ No_______
b. Copies of payment (may need to show electronic transfers to document payment from CAT)
Yes_______ No_______
c. If not available date that documentation can be produced_____________
5. Does sub-recipient have a completed audit? Yes_______ No_______
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a. Are there audit findings? Yes_______ No_______
b. If yes, have findings been addressed? Yes_______ No_______
6. If Sub-recipient has a vehicle, verify the following:
a. Sub-recipient has manifest or system to separately track grant related trips?
Yes_________ No________
b. Sub-recipient has preventative maintenance policy? Yes_______ No_______
c. Sub-recipient has valid vehicle insurance? Yes_______ No_______
d. Sub-recipient has accident reporting policy? Yes_______ No_______
7. How does Sub-recipient notify the public or customers about the vehicle, program, or resource?
_________________________________________________________
8. Is a follow-up visit needed to verify compliance with above required items?
Yes_________ No___________
Agency Signature: ___________________________________ Print Name: ______________________
Signature of Monitor: ________________________________ Print Name: ______________________
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Appendix D
Collier Area Transit
Route Fare or Service Change Policy
In accordance with the Federal Transit Administration (FTA) Circular 4702.1A Title VI of the Civil Rights Act
of 1964, Transit providers within service areas containing more than 200,000 residents to evaluate service
and fare changes and their corresponding impacts to ensure transit service is planned operated and
distributed in an equitable manner without regard to race, color or national origin. The required policies
fall in the following three categories:
x Major Service Change Policy
x Disparate Impact Policy
x Disproportionate Burden Policy
Major Service Change Policy
The FTA requires that funding recipients prepare and submit service and fare equity analyses for public
comment in consideration of proposed major service or fare changes. The purpose of this policy is to
establish thresholds that define a “major service change”, and the definition of an adverse impact created
by a “major service change”.
As contained within this policy, a major service change is defined as meeting one of the following criteria:
1. Proposed service expansions and reductions including all routing and timetable changes
remaining in effect after 12 months that exceed 25 percent of the current configurations.
2. Total elimination of service on a specific route.
3. All proposed fare changes, excluding ride free promotional events and temporary fare reductions,
that in effect after 6 months.
If a proposed major service change falls within one of the three categories above, CAT will conduct a Title
VI service and/or fare equity analysis for review and consideration by the Board of County Commissioners
and the public prior to implementing changes.
An adverse effect is defined as a major geographical or time-based reduction in service which may include,
but is not limited to, span of service changes, frequency changes, route segment elimination, re-routing,
or route elimination. CAT shall consider the degree of adverse effects in the form of an equity analysis
when planning major service changes.
The following types of service changes are exempt:
x Minor route alignment, frequency, span, or time point adjustments;
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x Routing or bus stop changes due to temporary road detours caused by construction,
maintenance, closures, emergencies, labor disruptions or strikes, fuel shortages, or safety
concerns;
x Any temporary service addition, change, or discontinuation of a route with less than twelve
months of operation;
x Changes on special service routes serving sporting events, special events, or service contracted
through other cities or agencies;
x Any service change that does not meet the definition of a major service change described above.
Disparate Impact Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by minority populations. For the purpose of this
policy, a minority population is defined as any readily identifiable group of minority persons who live in
geographical proximity, and if circumstances warrant, geographically dispersed/transient populations
(such as migrant workers or Native Americans) who will be similarly affected by a proposed program,
policy, or activity.
A “disparate impact” is defined as occurring when an adverse effect of a major service or fare change on
minority populations is at least 20 percent greater than the adverse effect on the average minority
population of CAT’s service area. In order to identify a potential impact, CAT will follow the process
illustrated within the flow chart below.
Collier County utilizes Remix Software Title VI Analysis tool to ensuring equitable public service for
protected populations
Should a proposed major service change result in a disparate impact, CAT will consider modifying the
proposed change to avoid, minimize, or mitigate the disparate impact of the change. The modified
proposed change due to potential disparate impacts will then be reanalyzed in order to determine
whether the modifications actually removed the potential disparate impacts of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the minority population and would still accomplish program
goals.
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Title VI Service and Fare Equity Analysis Process
to Identify Potential Disparate Impacts
Potential Disparate
Impacts?
NoYes
Analysis Complete
Take Action to avoid,
minimize, mitigate.
(Revise Proposal)
Reanalyze changes for
potential Disparate
Impact
Does the agency have a substantial legitimate
justification for the action or policy? Has the agency
analyzed alternatives and determined that the
selected action or policy is the least discriminatory
alternative?
Analysis Complete
No to one or both
questions.
Analysis Complete
NoYes
Potential Disparate
Impacts?
Consider revising
proposal due to
possible Title VI
violation.
Yes
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Disproportionate Burden Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by low-income populations. For purposes of this
policy, low-income population is defined as any readily identifiable group or households who are at or
below 150 percent of the U.S. Department of Health and Human Services Poverty Guidelines listed below.
Table 13: Annual Update of the HHS Poverty Guidelines
Source: Department of Health and Human Services, Office of the Secretary, Annual Update of the
HHS Poverty Guidelines
A “disproportionate burden” is defined as occurring when the low-income population adversely affected
by a major service or fare change is 20 percent more than the average low-income population of CAT’s
service area.
Similar to the approach in identifying a potential disparate impact, should a proposed major service or
fare change result in a disproportionate burden, CAT will consider modifying the proposed change to
avoid, minimize, or mitigate the disproportionate burden of the change. The modified proposed change
due to a potential disproportionate burden will then be reanalyzed in order to determine whether the
modifications actually removed the potential disproportionate burden of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the low-income population and would still accomplish
program goals.
2023 Poverty Guidelines: 48 Contiguous States (all states except Alaska and Hawaii)
Per Year
Household/
Family Size 50% 100% 125% 130% 133% 135% 138% 150% 175% 180% 185% 200%
1 $7,290 $14,580 $18,225 $18,954 $19,391 $19,683 $20,120 $21,870 $25,515 $26,244 $26,973 $29,160
2 $9,860 $19,720 $24,650 $25,636 $26,228 $26,622 $27,214 $29,580 $34,510 $35,496 $36,482 $39,440
3 $12,430 $24,860 $31,075 $32,318 $33,064 $33,561 $34,307 $37,290 $43,505 $44,748 $45,991 $49,720
4 $15,000 $30,000 $37,500 $39,000 $39,900 $40,500 $41,400 $45,000 $52,500 $54,000 $55,500 $60,000
5 $17,570 $35,140 $43,925 $45,682 $46,736 $47,439 $48,493 $52,710 $61,495 $63,252 $65,009 $70,280
6 $20,140 $40,280 $50,350 $52,364 $53,572 $54,378 $55,586 $60,420 $70,490 $72,504 $74,518 $80,560
7 $22,710 $45,420 $56,775 $59,046 $60,409 $61,317 $62,680 $68,130 $79,485 $81,756 $84,027 $90,840
8 $25,280 $50,560 $63,200 $65,728 $67,245 $68,256 $69,773 $75,840 $88,480 $91,008 $93,536 $101,120
9 $27,850 $55,700 $69,625 $72,410 $74,081 $75,195 $76,866 $83,550 $97,475 $100,260 $103,045 $111,400
10 $30,420 $60,840 $76,050 $79,092 $80,917 $82,134 $83,959 $91,260 $106,470 $109,512 $112,554 $121,680
11 $32,990 $65,980 $82,475 $85,774 $87,753 $89,073 $91,052 $98,970 $115,465 $118,764 $122,063 $131,960
12 $35,560 $71,120 $88,900 $92,456 $94,590 $96,012 $98,146 $106,680 $124,460 $128,016 $131,572 $142,240
13 $38,130 $76,260 $95,325 $99,138 $101,426 $102,951 $105,239 $114,390 $133,455 $137,268 $141,081 $152,520
14 $40,700 $81,400 $101,750 $105,820 $108,262 $109,890 $112,332 $122,100 $142,450 $146,520 $150,590 $162,800
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Appendix E
Transit Development Plan (TDP) Capacity Analysis
Table 14: Fixed Route Capacities
Table 15: Demand Response Capacities
Route
Average
Vehicle
Capacity/bus
Number of
Runs/
Week
Total Weekly
Seating
Capacity
Total Annual
Seating
Capacity
FY 2022
Annual
Ridership
Percent of
Capacity
Estimated
Excess
Capacity
11 30 121 3,630 188,760 102,339 54% 46%
12 30 61 1,830 95,160 52,622 55% 45%
13 30 95 2,850 148,200 44,296 30% 70%
14 30 72 2,160 112,320 35,949 32% 68%
15 30 67 2,010 104,520 71,285 68% 32%
16 30 54 1,620 84,240 33,063 39% 61%
17 30 67 2,010 104,520 22,564 22% 78%
19 30 37 1,110 57,720 73,177 127% -27%
21 30 35 1,050 54,600 13,373 24% 76%
22 30 62 1,860 96,720 28,807 30% 70%
23 30 48 1,440 74,880 18,248 24% 76%
24 30 97 2,910 151,320 59,384 39% 61%
25 30 44 1,320 68,640 12,745 19% 81%
27 30 61 1,830 95,160 30,423 32% 68%
28 30 19 570 29,640 28,876 97% 3%
121 30 14 420 21,840 24,516 112% -12%
Totals 001,488,240 662,396 45% 55%
989,918.00 11 10,889,098 11.79 83,960 1,290,585 12% 88%
Percent of
Capacity
Estimated
Excess
CapacityRev Miles
Avg
Capacity
Est. Annual
Seat Miles
Avg Trip
Length FY22 Ridership
Annual
Passenger
Miles
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Fixed-Route Capacity Analysis Summary
Based on the estimated capacity analysis, CAT was using approximately 45 percent of its possible capacity
in FY2022. This shows that the existing bus service has substantial capacity remaining. Routes with the
least amount of excess capacity include Routes121, 19, 28, 15, 11 and 12. Routes with the largest amount
of excess capacity include Routes 17, 13, 21, 25, and 23. Excess capacities for these routes range between
70 percent to 81 percent. Routes 121,19, and 28 operate as routes from Immokalee to Marco Island and
Naples; this clearly identifies that those routes are in high demand for those commuting to work.
Excess capacity is not necessarily a weakness in the system. The ridership-to-capacity ratio should be
monitored over time as part of future major updates to the TDP. In addition, route-by-route average trip
length estimates are needed in order to provide a more accurate reflection of unused capacity along fixed-
routes.
Demand Response Service Capacity Analysis Summary
Based on the estimated capacity analysis, CAT is using approximately 12 percent of the possible capacity.
This shows that demand response service has substantial capacity remaining. Excess capacity is not
necessarily a weakness in the system, given the nature of the requested trips. Expecting full paratransit
vans is unrealistic since the service operates on the basis of advanced trip reservations, and multiloading
is often difficult to accommodate given the often diverse nature of origins and destinations for each
patron.
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Appendix F
Transit Development Plan (TDP) Peer Review
Peer Review Analysis
This section presents the results of the peer and trend analysis conducted as part of Collier County’s 10-
year TDP to examine transit system performance. The evaluation was conducted using dataavailable from
the Florida Transit Information System (FTIS), which derives its data from the National Transit Database
(NTD). As part of the overall performance review of the system, this analysis assists with assessing the
extent to which CAT’s service is meeting its goals and objectives. Analyses include statistical tables and
graphs that summarize selected performance indicators and effectiveness andefficiency measures. These
measures are designed to review various trend components, as follows:
x Performance measures report absolute data for the selected categories; these tend to be key
indicators of overall system performance.
x Effectiveness measures refine the data further and indicate the extent to which various service-
related goals are being achieved.
x Efficiency measures involve reviewing the level of resources required to achieve a given level of
output; it is possible to have very efficient service that is not effective or to have highly effective
service that is inefficient.
Seven peer systems were selected for the peer analysis that represent transit systems with service areas
characteristics and services similar to CAT. The peer selection methodology is described in the Peer
Selection Memorandum dated February 21, 2020, shown in Appendix A of the TDP.
The peer systems are:
x City of Montgomery – Montgomery Area Transit System, AL
x Tri-State Transit Authority – Huntington, WV
x The Wave Transit System – Mobile, AL
x ART (Asheville Redefines Transit) – Asheville, NC
x Gwinnett County – Lawrenceville, GA
x Pasco County Public Transportation – Port Richey, FL
x Cape Fear Public Transit Authority – Wilmington, NC
Table 16 shows the peer system sizes in terms of the number of routes and route miles compared to CAT.
As shown, CAT has the highest number of routes compared to the peer group and falls above the peer
average of 14 routes. CAT also has the highest number of route miles of compared to the peer systems
and supplies 57.1% more route miles than the peer average of 278 route miles.
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Table 16: Peer System Characteristics
Source: Agency websites for number of routes, 2018 NTD data for route miles
Table 18 reflects the measures used in this performance peer and trend analysis. A review of the trend
and peer analysis for each measure is presented, followed by highlights of the analyses.
Table 17: CAT’s Performance Review Measures
Table 18: CAT’s General Indicator Peer Comparison
Indicator CAT Peer Group
Minimum
Peer Group
Maximum
Peer Group
Mean
CAT %
from Mean
Service Area Population 262,699 88,512 920,260 320,228 -18.0%
Service Area Pop. Density
(persons/sq. mile)
847 654 2,106 1,534 -44.8%
Passenger Trips 896,201 654,474 2,125,214 1,102,154 -18.7%
Revenue Miles 1,285,354 1,017,879 1,724,047 1,220,154 5.3%
Revenue Hours 72,018 63,524 85,636 74,035 -2.7%
Average Speed (RM/RH)17.85 14.04 20.75 16.47 8.4%
Operating Expenses $5,557,686 $5,148,844 $9,143,524 $6,495,939 -14.4%
Vehicles Operated in Max. Service 18 17 27 23 -21.7%
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Selected performance indicators for the peer review are presented in the above table, table 18. Categories
of performance indicators include service area population, population density, ridership, revenue and
vehicle miles, revenues hours, operating expense, fuel consumption, and the number of vehicles operated
in maximum service. Table 19and Figures 4through 25 present the performance indicators for CAT’s peer
review analysis.
Passenger trips, or ridership, are the number of passengers who board public transit vehicles and are
counted each time they board the vehicles, no matter how many vehicles they transfer to. It is a measure
of the market demand for the service. A higher number of passenger trips is a positive metric. The total
number of passenger trips in Collier County decreased from approximately 1.3 million in 2013 to 0.84
million in 2018, a 38% decrease. Ridership decline has been seen consistently in the transit industry since
the end of the Great Recession. CAT ridership is 19.3% below the peer mean of about 1.0 million trips.
Figure 4: Peer and Trend Comparison for Passenger Trips
Passenger miles is a measure of passengers served over miles of service operated. Passenger miles are
calculated through randomized and statistically-valid survey sampling that counts elapsed miles traveled
for each passenger boarding and alighting. Higher passenger miles is a positive metric. ForCAT, passenger
miles decreased since 2013, from 11.4 million in 2013 to 6.1 million in 2018. Overall, passenger miles
decreased by 46.7% from 2013 to 2018. CAT compares favorably to the peer mean, ranking second in the
peer group.
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Figure 5: Peer and Trend Comparison for Passenger Miles
Vehicle miles are the miles that transit vehicles travel while in revenue service plus deadhead miles. This
is a measure of how much service coverage is provided or the supply of service. Vehicle miles as a metric
by itself is not positive or negative but should be viewed in relation to productivity and cost effectiveness
measures. CAT’s total vehicle miles of service increased 6.4% overall, from 1.3 million in2013 to 1.4 million
in 2018. CAT’s vehicle miles are 9% higher than the peer mean.
Figure 6: Peer and Trend Comparison for Vehicle Miles
Revenue miles are the total number of miles for which the public transit service is scheduled or that are
operated while in revenue service. This excludes miles traveled when passengers are not on board
(deadhead travel), training operations, and charter services. Revenue miles increasing faster than total
vehicle miles generally indicates a positive operational trend and points to a decreasing proportion of
deadhead miles over time relative to total miles. Revenue miles as a metric by itself is not positive or
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negative but should be viewed in relation to productivity and cost-effectiveness measures. Revenue miles
is a measure of service provided and should be slightly lower than vehicles
miles to reflect efficiency in service. CAT experienced an increase in revenue miles of 3.5% for 2013-2018.
CAT’s revenue miles were 5.6% higher than the peer mean and ranks third in the peer group.
Figure 7: Peer and Trend Comparison for Revenue Miles
Vehicle hours are the total hours of travel a transit vehicle is being operated, including both revenue
service and deadhead travel and are a measure of service provided. Vehicle hours as a metric by itself is
not positive or negative but should be viewed in relation to productivity and cost-effectiveness measures.
CAT had a plateauing increase in vehicle hours, with an overall 10.6% increase in vehicle hours from 2013
to 2018. CAT’s vehicle hours metric was 5.6% lower than the peer mean.
Figure 8: Peer and Trend Comparison for Vehicle Hours
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Route miles represent the total length of all routes in the network and are a measure of the linear extent
of the transit network. Route miles for CAT increased from 279 to 436 miles in 2013 to 2018, respectively,
representing a 15% increase overall. CAT ranked the highest in the peer group for the route miles metric.
Figure 9: Peer and Trend Comparison for Route Miles
Total operating expense includes all costs associated with operating the transit agency (i.e., vehicle
operations, maintenance, and administrative costs). CAT’s total operating expense increased by 6% in
2013 to 2018. However, when considering the effects of inflation, the actual total operating expense
measured in 2013 dollars increased by only 2% in the six-year period, indicating that overall operating
expenses increased annually. CAT had the third lowest total operating expense in the peer group, 9%
below the peer mean.
Figure 10: Peer and Trend Comparison for Operating Expenses
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Vehicles operated in maximum service (VOMS) are a measure of the fleet required to operate at the peak
of full service and are an important metric when assessing fleet size, as it is directly related to the network
structure, number of routes, and frequency of service of each transit agency. CAT increased its supply of
vehicles operating in maximum service from 23 vehicles in 2013 to 28 in 2018, an approximate 22%
increase. CAT is below the group mean of 30 vehicles.
Figure 11: Peer and Trend Comparison for Vehicle Available for Maximum Service Maximum
Generally, fuel consumption is tied to vehicle miles of service and type of vehicle power employed. CAT’s
gas consumption fluctuated since 2013, but overall decreased by 11% in the six-year period. For this
performance measure, CAT is 11.3% above the group mean.
Figure 12: Peer and Trend Comparison for Fuel Consumption
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Effectiveness measures indicate the extent to which service-related goals are being met and include
service supply, service consumption, and quality of service and are represented by variables such as
vehicle miles per capita, passenger trips per revenue hour, and average age of fleet.
Vehicle miles per capita are derived from the total system vehicle miles divided by the service area
population within a ¾-mile distance of service provided and measure the supply of service providedbased
on the population of the service area. For CAT, vehicle miles per capita experienced an increase from a
low of 4.0 miles per capita to 5.2 in 2018, a growth of 31%. Vehicle miles per capita for CAT are close to
the peer group mean of 5.7, an indication that the supply of service is similar to what is typically
experienced by peer agencies.
Figure 13: Peer and Trend Comparison for Vehicle Miles per Capita
Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
Passenger trips per capita are calculated bydividing the total transit boardings by service areapopulation.
This measure of service effectiveness quantifies transit utilization within the service area. It is desirable
that trips per capita are high, meaning greater utilization of the service. Passenger tripsper capita in Collier
County experienced a 24% decrease between 2013 and 2018. CAT ranks sixth in the peer group, 46%
below the peer mean, suggesting a need for service consumption improvement.
Figure 14: Peer and Trend Comparison for Passenger Trips per Capita
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Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
Passenger trips per revenue hour are a measure used to quantify productivity and service consumption
and can help evaluate the amount of resources consumed in providing service. It is desirable for this
metric to be high, reflecting greater utilization of the service per unit of service provided. From 2013 to
2018, CAT’s passenger trips per revenue hour decreased by 43%. The decline in passenger trips per
revenue hours is consistent with the increase in revenue miles and hours of service and the decrease in
ridership. CAT is 15% below the peer mean for this metric.
Figure 15: Peer and Trend Comparison for Passenger Trips per Revenue Hour
Passenger trips per revenue mile are calculated by dividing transit boardings by revenue miles and are a
measure of the productivity of the revenue service provided. It is desirable for this metric to be high,
meaning greater utilization of the service per unit of service supplied. In Collier County, passenger trips
per revenue mile experienced a decrease of 41% during the six-year period, indicating that the agency
experienced lessening ridership productivity during the time period. The decreasing trend is driven by the
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decrease in ridership during that time period. CAT is 27% below the peer mean for this metric, indicating
a need for improvement in service consumption.
Figure 16: Peer and Trend Comparison for Passenger Trips per Revenue Mile
Efficiency measures focus on costs and other measures of efficiency. Figure 3-16 through Figure 3-24
present the efficiency measures for CAT’s peer review and trend analysis. Similarities between CAT and
the peers in this category may be related to the peer selection process, which is largely based on transit
service characteristics. The following section summarizes the trend and peer analysis by efficiency
measure type.
Operating expense per passenger trip measures the investment in providing public transport relative to
the population within the service area. This metric is more complex, in that although a higher cost reflects
a greater investment in transit, it must be viewed in context of direct costs per unit of service relative to
peers. When excluding inflation, the operating expense per capita for Collier County increased from
$17.51 in 2013 to $22.89 in 2018, an increase of 31%. CAT is 25% below the peer group mean, suggesting
that it is achieving a greater cost efficiency compared to its peer group.
Figure 17: Peer and Trend Comparison for Operating Expense per Capita
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Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
Operating expense per passenger trip measures the efficiency of transporting riders and the cost of
operations relative to the resulting ridership and reflects on how service is delivered and the market
demand for the service. The goal is to minimize cost per passenger trip. The operating expense per
passenger trip in Collier County increased from $14.17 in 2013 to $6.86 (2013$) in 2018, an increase of
65% overall. The decline in this is metric is driven primarily by the declining trend in passenger trips during
that time period. CAT is performing just above the the peer mean of $7.01 (2019$).
Figure 18: Peer and Trend Comparison for Operating Expense per Passenger Trip
Operating expense per passenger mile measures the impact of ridership, average trip length, and
operating cost. The goal is to minimize cost per passenger miles. CAT’s operating expense per passenger
mile nearly doubled between 2013 and 2018. Despite this trend, CAT is 28% below the peer mean for this
measure and is performing more efficiently than the peer group.
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Figure 19: Peer and Trend Comparison for Operating Expense per Passenger Mile
Operating expense per revenue mile indicates how efficiently a transit service is delivered. The goal is to
minimize cost per revenue mile. Overall, the metric has remained stable, with an overall increase of 3%.
CAT is 15% below the peer mean, indicating more efficient transit service delivery than its peers for this
measure.
Figure 20: Peer and Trend Comparison for Operating Expense per Revenue Mile
The farebox recovery ratio is a measure ofthe percentage of the transit system’s total operatingexpenses
that are funded with fares paid by passengers and is calculated by dividing the total farerevenue collected
by the total operating expenses. The goal is to increase farebox recovery, meaning more of the costs are
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absorbed by users. CAT’s farebox recovery declined from 21% in 2013 to 33.4% in 2018, 34% overall. The
farebox recovery ratio for CAT is at the peer group mean.
Figure 21: Peer and Trend Comparison for Farebox Recovery Ratio
Revenue miles per vehicle miles are a measure of vehicle utilization. A higher ratio of revenue miles
traveled to total vehicle mile generally indicates higher system productivity. The goal is to maximize the
ratio of operations in revenue service to total operations. For CAT, the revenue miles per vehicle mile
remained stable, with a slight decrease of 3% over the six-year period. Revenue miles per vehicle mile for
CAT is 3.5% below the peer group mean, which indicates a near-average use of fixed-route bus vehicles
within the peer group mean.
Figure 22: Peer and Trend Comparison for Revenue Miles per Vehicle Mile
Revenue miles per total vehicles are another measure of vehicle utilization. Interpretation of this metric
is complex, as it must be taken in context of the fleet size, revenue miles, and age of the fleet. CAT
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experienced an overall decrease of approximately 15% over the six-year period and ranks 9% above the
peer mean of 41,207 revenue miles per total vehicles.
Figure 23: Peer and Trend Comparison for Revenue Miles per Total Vehicle
Vehicle miles per gallon, the ratio between fuel consumed and distance traveled, are an indication of fuel
efficiency and apply only to diesel- and gasoline-powered vehicles. It is desirable to maintain a higher fuel
economy, i.e., more miles per gallon. For CAT, vehicle miles per gallon (or fuel efficiency) remained
relatively constant, from 5.02 in 2013 to 4.8 in 2018, a decrease of 4% overall. CAT is 4% below the peer
mean.
Figure 24: Peer and Trend Comparison for Vehicle Miles per Gallon
Average fare is calculated by dividing total passenger fare revenue collected by ridership. The averagecan
be lowered by systems that offer free transfers or discounted/free rides. CATS’s average fare increased
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from $0.88 in 2013 to $0.99 in 2018, 12% overall. The mean average fare for the peer systems is $0.95.
This means that, on average, CAT riders pay close to the mean fare of the peers.
Figure 25: Peer and Trend Comparison for Average Fare
The trend analysis is only one aspect of transit performance evaluation. When combined with the peer
review analysis (summarized later in this section), the results provide a starting point for understanding
the transit system’s operating environment over time when compared to other systems with similar
characteristics. Key trends observed from 2013 to 2018 are summarized as follows:
x The amount of service has increased with respect to total vehicle miles, revenue miles, vehicle
hours and route miles, and vehicle miles per capita. CAT placed above average for passenger
miles, vehicle miles, revenue miles, and route miles.
x Passenger trips and passenger miles have declined over the six-year period, which mirrors the
national trend in transit ridership decline. CAT performed 19.3% below the peer mean for
passenger trips and 19.6% above the peer mean for passenger miles.
x Total operating expenses have increased moderately by 6% over the six-year period.
Operating expense per passenger trip and operating expense per passenger mile have seen dramatic
increases that were driven largely by decreasing passenger trips and passengermiles, suggesting a decline
in efficiency. CAT performed better than the peer mean with respect to total operating expenses,
operating expense per passenger mile, and operating expense per revenue mile, suggesting that CAT has
a better cost efficiency compared to its peer group. Operating expense per revenue mile fluctuated
between 2013 and 2018, but only with a slight increase of 2.6% overall.
x Passenger trips per capita, passenger trips per revenue mile, and passenger trips per revenuehour
have decreased over the six-year period, indicating a negative trend in service consumption. CAT
performed below the peer group mean for these measures.
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x The farebox recovery ratio decreased 34% but, compared to the peer group, CAT is performing
near the peer mean.
Table 20 summarizes the peer and trend analysis showing the positive and negative trends identified in
the analysis.
Table 19: Summary of Collier County’s Peer and Trend Analysis (2013–2018)
*2017-2018 service area population calculated using TBEST
Source: FTIS
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Appendix G: Sticker Survey Results
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Appendix H
List of Community Agencies
Collier Senior Center
4898 Coronado Parkway
Naples, Florida
www.collierseniorcenter.org
Healthy Communities Program Consultant
Florida Department of Health in Collier County
Deborah Chesna
Phone: (239) 252-2594
Fax: (239) 774-5653
www.healthycollier.org
Baker Senior Center Naples
Dr. Jaclynn Faffer, President/CEO
6200 Autumn Oaks Lane
Naples FL 34119
Phone: 239-325-4444
Fax: 239-330-7947
www.naplesseniorcenter.org
Catholic Charities, Diocese of Venice, Inc.
P.O. Box 2116
Venice, Florida 34284
www.catholiccharitiesdov.org
Refugee Coalition
Department of Children and Families
Hiram A. Ruiz, Director, Refugee Services
401 NW 2nd Ave., Suite N-812
Miami, Fl 33128
Office: (786) 257-5189
Cell: (305) 763-9040
hiram_ruiz@dcf.state.fl.us
Collier 211
Phone: 211 (IN FL) or (239)-263-4211
www.collier211.org
Lighthouse of Collier, Inc.
2685 Horseshoe Drive South, Suite 211
Naples, FL 34104
Phone: 239-430-3934
Fax: 239-430-9213
www.lighthouseofcollier.org
Neighborhood Health Clinic
88 12th St N Unit 100
Naples, FL 34102
Phone: 239-529-2255
Email: info@neighborhoodhealthclinic.org
www.neighborhoodhealthclinic.org
Physician Led Access Network (PLAN) of Collier
County
2671 Airport Rd S, Suite 202
Naples FL 34112
Phone: (239) 776-3016
FAX: (239) 435-1297
E-mail: info@plancc.org
www.plancc.org
United Way of Collier and the Keys
P.O. Box 2143
Key West, FL 33045
admin@keysunitedway.org
www.keysunitedway.org
Harry Chapin Food Bank
3940 Prospect Ave
Naples, FL 34104
Phone: (239) 334-7007
fighthunger@harrychapinfoodbank.org
Sunrise Community of Southwest FL
4277 Exchange Ave
Naples, FL 34104
Phone: (239) 643-5338 ext 101
FAX: (239) 643-4937
E-Mail: Naples@sunrisegroup.org
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Appendix I
Transit Manager Resolution
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Collier Area Transit Title VI Program Update – 2017-2020 Page 91
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Collier Area Transit Title VI Program Update – 2017-2020 Page 92
Appendix J
Fare Study
The link below is the completed fare study.
http://sp16/sites/PSD/Operations/PTNE%20Files/CAT%20Fare%20Study%20Final%20Report.pdf
Appendix K
Latest TDP
The link below is a link to the most recent TDP Annual Update.
https://www.ridecat.com/wp-content/uploads/2022/12/TDP-Annual-Report-FY2022-Annual-Progress-
Report-APPROVED.pdfdfO
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Packet Pg. 893 Attachment: Title VI Program 2023 Update (24800 : Collier Area Transit Title VI Program)
COLLIER COUNTY BOARD OF COUNTY
COMMISSIONERS
COLLIER AREA TRANSIT (CAT)
TITLE VI PROGRAM
2020230300 - 20202630000000000000006333333333333333
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Table of Contents
Introduction 4
Background 5
Title VI Program Policy Statement 7
Major Accomplishments Since 202017 Submittal 9
General Reporting Requirements 10
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA 10
FTA Civil Rights Assurance, DOT Title VI Assurance 12
Program Specific Requirements 12
Title VI Notice to the Public 12
Title VI Complaint Procedures 13
List of Transit-Related Title VI Investigations, Complaints or Lawsuits 15
Public Participation Plan 15
Limited English Proficiency 167
Membership Non-Elected Committees 354
Title VI Equity Analysis for New Facility Construction 376
Title VI Plan Approval 398
Requirements of Transit Providers 398
System Wide Service Standards and Policies 398
Other Areas of Title VI Considerations 455
Assessment of Compliance 466
List of Tables
Table 1: CAT Budget Fiscal Years 20185-202219 5
Table 2: CAT FaresPending Grant Applications 10
Table 3: CAT Active Federal Grant Assistance 11
Table 4: Percent of Limited English Proficiency Persons Households by Census Block Group 197
Table 5: Summary of Limited English Proficiency Persons within the CAT Service Area 264
Table 6: Percentage of Limited English Proficiency Students within Collier County Public Schools 276
Table 7: Service Changes Since the Last Title VI Update through March 2020January 2023 343
Table 8: Racial Composition of Bodies that Provide Input to Decision-Making Bodies 3534
Table 9: Vehicle Load Standards 4039
Table 10: CAT Service Levels by Routes 4140
Table 11: On Time Performance 422
Table 12: CAT Minority Routes 432
Table 13: Annual Update of HHS Poverty Guidelines 6060
Table 14: Fixed Route Capacities 6061
Table 15: Demand Response Capacities 6161
Table 16: Total Capacity Analysis and Total Vehicle Counts 62
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Table 167: Peer System Characteristics 645
Table 178: CAT’s Performance Review Measures 645
Table 189: CAT’s General Indicator Peer Comparison 645
Table 1920: Summary of Collier County’s Peer and Trend Analysis (2013-2018) 788
List of Maps
Map 1: Limited English Proficiency 19
Map 2: Bus Stop Amenity Locations for Low Income & Minority Populations Areas Limited English
Proficiency Areas 45
Map 3: Minority Census Tracts and CAT Fixed Route & ADA Service Areas 48
Map 4: Low-Income Census Tracts and CAT Fixed Route & ADA Service Areas 49
List of Figures
Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area 25
Figure 2: CAT Operations and Maintenance Facility 37
Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility 38
Figures 4-25: Transit Development Plan (TDP) Peer Review 656-77
Appendix
A: Title VI Complaint Form 50-51
B: Certifications and Assurances 52-534
C: Sub-Recipient Monitoring Form 544-556
D: CAT Route Fare or Service Change Policy 567-5960
E: Transit Development Plan Capacity Analysis 601-613
F: Transit Development Plan Peer Review 62-774-78
G:Sticker Ridership Survey Results 78-889-82
HG: Community Agencies 8983-84
IH: Transit Manager Resolution 90-9185-86
JI: Fare Study 9287
KJ: Latest TDP 9288
K: Title VI Training 89
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Introduction
Collier Area Transit, (d.b.a. “CAT”) began its fixed route service in February 2001, offering service in Collier
County, to include the cities of Naples, Marco IslandIsland,and the Immokalee area. Collier Area Transit
(CAT) operates under the supervision of the Collier County Division of Public Transit and Neighborhood
Enhancement (PTNE) for the Collier County Transportation Management Services Public Services
Department. CAT provides public transit service including fixed-route bus, express bus, Americans with
Disabilities (ADA) and Transportation Disadvantaged (TD) paratransit service. CAT coordinates through
the State of Florida Commission for the Transportation Disadvantage with the transportation vendor
providing public transportation services to Medicaid individuals.
CAT is submitting this report to the Federal Transit Administration, (FTA), providing a program to ensure
that transit services made available is equitably distributed, and provides equal access and mobility to any
person, without regard to race, color, or national origin. This program is updated every three (3) years
and received approval by FTA through March 31, 20263.
This program update for 20230-20263 has been prepared pursuant to Title VI of the Civil Rights Act of
1964;Title 49, Chapter 53, Section 5332 of the United States Code; and the FTA Circular 4702.1B, “Title VI
Requirements and Guidelines for Federal Transit Administration Recipients,” (October 1, 2012).
Additionally, this update summarizes the CAT transit service provisions since the last program was
approved. This update will provide compliance with all parameters of the FTA Title VI Program Checklist
for all applicable requirements of Transit Providers.
The objectives of this Title VI Program include the following:
1. Ensure that federally-assisted benefits and related services are made available and are equitably
distributed.
2. Ensure that the level and quality of federally-assisted services are sufficient to provide equal
access and mobility to all persons.
3. Ensure adequate opportunities for all to participate in the planning and decision-making
processes.
4. Ensure that placement of transit services and facilities are equitable.
5. Ensure that corrective and remedial actions are taken for all applications and receipts of federal
assistance to prevent discriminatory treatment of any beneficiary.
6. Provide procedures for investigating Title VI complaints.
7. Take responsible steps for ensuring that meaningful access to programs and activities is
provided for persons with Limited English Proficiency.
8. Inform the public of their rights under Title VI.
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Background
Collier County, like most jurisdictions, has been drastically impacted by the downward housing market
and the economy over the past several yearsCOVID 19 Pandemicover the past few years, which increased
severely decreased ridership andbut limited fundingoperations. Although the economy and
housingridership has slowly recovered as time has passedin recent years, our operations are still not
where they were before the pandemic hit. theA strong local economy has too also made it a challenge to
continue to provide public transportation services as disposable income has increased thus private cars
have become much more of an affordable mode of transportation. The challenge is now that with a
reduction in ridership, CAT’s budget has remained stagnant only seeing a very slight increase to cover
inflation. Consequently, those truly needing public transit are not seeing thean increase in bus frequency
or fixed-route coverage to meet their needs. The low frequency and coverage issues are also affecting
CAT’s ability to attract choice riders which too hurts CAT’s revenue earning potential.
The ridership trendscoupled with budget constraints has prompted service restructuring and adjustments
for efficiency purposes. The CAT staff consultants at Kimley Horn along with CAT staff conducted annual
planning and evaluationa Comprehensive Operations Analysis (COA)of the routes and operations at CAT
and suggested implemented route modifications in 2018 2020 to maximize utilization of the available
budget, increase efficiency and increase ridership while remaining cost neutral in the short term. Table 1
presents the CAT budget over the past five years. Despite these budgetary changes, CAT continues to
provide public transit service aimed at serving the maximum number of persons in the most efficient and
equitable manner.
Table 1: CAT Budget
Fiscal Years 201010185
g
885555 -20
g
20202219855555555555555552111111111199999999
Fiscal YearFiFiFFiFFFiFiFiscscscscscscalalalalalalYYYYYYeaeaeaeaeaearrrrrrr FY 2018FYFFYFFYFFYFYFFY2222220101010101018888888 FY 2019FYFFYFFYFFYFYFFY222222010101010101999999
Fixed Route FiFiFFiFFiFiFFixexexexexexed ddddd RoRoRoRoRoRoutututututute eeeee
BudgetBuBuBBuBBuBudgdgdgdgdgetetetetet
$6,063,500 $6,281,200
Paratransit PaPaPPaPPPaPaPararararararatrtrtrtrtrtranananananansisisisisisit ttttt
BudgetBuBuBBuBBuBuBudgdgdgdgdgdgetetetetetet
$4,036,500 $4,242,200
TotalToTToTTToTToToTotatatatatatallllll $10,100,000 $10,523,400
Percent PePePPePPePePPercrcrcrcrcrcenenenenenent ttttt
ChangeChChCChChChCChanananananangegegegegege
1.5%4%
Fiscal Year FY 2018 FY 2019 FY 2020 FY 2021 FY 2022
Fixed
Route
Budget
$6,063,500 $6,281,200 $
7,319,400.00
$
6,885,400.00
$
7,931,900.00
Paratransit
Budget $4,036,500 $4,242,200 $
4,908,300.00
$
5,276,400.00
$
5,045,400.00
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Total $10,100,000 $10,523,400 $12,227,700.00 $12,161,800.00 $12,977,300.00
Percent
Change 1.50%4.19%16.20%-0.54%6.71%
Over the past three years, CAT has participated in a number of compliance reviews with the Collier
Metropolitan Planning Organization (MPO), FDOT, and the FTA with regard to ensuring federal and state
guidelines are adhered to in transportation planning and service delivery.
Over the past three years, CAT has completed three (23) Minor Transit Development Plan (TDP) Updates
and is currently in the middle of a Major Transit Development Plan (TDP) Updatescompleted in 2020. The
previous TDP Minor updates have allowed ample opportunity for public input into the planning, service
delivery, and capital investment program process.The current Major TDP Update is doing the same but
has been impacted with the challenge of reaching the public amidst a pandemic (Coronavirus – COVID-
19). CAT and its consultants have improvised amidst the pandemic and are have conducting conducted
several surveys, utilized social media and conducted virtual meetings in response to stay at home and
social distancing orders. In addition to the public participation efforts, planning resources have also
provided CAT with significant data on its customers and the surrounding area that can be used for
identification of service area populations and any necessary equity analysis prior to proceeding with
decision-making activities. From the TDP on-board survey, CAT was able to identify its typical rider and
determine its customers’ qualitative and quantitative opinions of the service provided and focus areas for
future service and capital purchases. The Major TDP also provides an in-depth analysis of how CAT
performs in comparison with peer agencies. Many aspects of the TDP will be utilized to support
compliance with Title VI guidelines and the full documents can be found on the CAT website at
http://www.rideCAT.com.
The public transit services in Collier County, provided by CAT, are governed by the Collier County Board of
County Commissioners. The commissioners are elected in accordance with the State of Florida District
Designations as follows:
• District 1 –Donna FialaRick LoCastro
• District 2 –Andy SolisChris Hall
• District 3 – Burt Saunders
• District 4 –Penny TaylorDan Kowal
• District 5 – William L. McDaniel Jr.
The Collier County Board of County Commissioners is the official decision-making body for Collier County
and, because they are elected by the general public, CAT has no ability to ensure that there is adequate
representation of minorities on this body.
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Title VI Program Policy Statement
CAT operates under the Public Transit & Neighborhood Enhancement(PTNE)Divisionwhich is one of Nine
five (59) Divisions within the Public ServicesTransportation Management Services Department of Collier
County Government. CAT is the provider of public transportation; whose purpose is to deliver quality
public transportation services to the general public. CAT’s employees who have extensive daily contact
with the public, recognize its responsibility to the community it serves and is committed to a policy of
non-discrimination. Governed by the Collier County Board of CountyCommissioners and serving the cities
of Naples, Marco Island, Everglades City, the Immokalee community, and other areas of unincorporated
Collier County, CAT complies with Title VI of the Civil Rights Act. It is CAT’s policy to ensure non-
discriminatory transportation practices throughout Collier County.
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, ornational origin
in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no
person in the United States shall, on the grounds of race, color, or national origin, be excluded from
participation in, be denied the benefits of, or be subjected to discrimination under any program or activity
receiving federal financial assistance.
The Environmental Justice (EJ) component of the Title VI requirements guarantees fair treatment for all
people regardless of race and income. The requirements under EJ include CAT identifying and addressing,
as appropriate, any potential disproportionate and/or adverse impact of its programs, policies, and
activities on minority and low-income populations. In addition to EJ considerations in the administration
of public transit, CAT will undertake reasonable steps to ensure that Limited English Proficiency (LEP)
persons have meaningful access to programs, services, and information.
The three fundamental Environmental Justice concepts are to:
1. Avoid, minimize, or mitigate disproportionately high and adverse human health orenvironmental
effects, including social and economic effects, on minority and low-income populations.
2. Ensure the full and fair participation by all potentially affected communities in the transportation
decision-making process.
3. Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-
income populations.
The Public Transit Manager has been designated as the CAT Civil Rights Officer responsible for civil rights
compliance and monitoring to ensure the nondiscriminatory provision of transit services and programs.
In addition to the Transit Manager, the PTNE Director and all Transit agency staff share inthe responsibility
of making CAT’s Title VI program a success. Title VI compliance is given theutmost importance by CATand
its governing board.
To request a copy of the agency’s Title VI Program, contact the Public Transit & Neighborhood
Enhancement (PTNE) Division at the phone number, e-mail, or physical address provided below or access
it on the CAT website at http://www.rideCAT.com. Any person who believes that they have been denied
a benefit, excluded from participation in, or discriminated against under Title VI has the right to file a
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
formal complaint in writing to the Public Transit Manager, responsible for civil rights compliance and
monitoring to ensure non-discriminatory provision of transit services and programs. File your formal
complaint in writing, via e-mail, or by phone using the following contacts:
By Mail: Public Transit & Neighborhood Enhancement Division
8300 Radio Road
Naples, FL 34104
By Phone: CAT - (239) 252-4996
Email :rideCAT@colliercountyfl.gov
Online:https://www.colliercountyfl.gov/your-government/divisions-f-r/public-transit-
neighborhood-enhancement/our-services/collier-area-transit-cat/title-vi-program
Form: https://www.colliercountyfl.gov/home/showdocument?id=90136
Please be sure to include your name, address, and how to contact you (physical address, phone number,
and/or e-mail address, etc.). Complaints are documented in the County’s database, logged and tracked
for investigation. Once the investigation is completed, the customer is notified of the outcome of the
investigation.
The Title VI Policy statement is disseminated to all staff and is available on CAT’s website. The Title VI
Notice can be found in this Plan; posted at each transfer Station and on each bus. Implementation of the
Title VI Program is considered a legal obligation accepted as part of the financial assistance agreement
entered into with the U.S. Department of Transportation’s Federal Transit Administration.
Individuals and organizations also have the right to file a complaint with the Federal Transit
Administration’s Office of Civil Rights by obtaining the complaint form from:
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form.
To file a complaint directly to FTA complete the FTA complaint form (PDF). The complaint form must be
signed and mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
_____________________________________________________ ____________________
Omar De Leon Date
Transit Manager
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Major Accomplishments since the 20020177 Title VI Submittal0000111111111177777777
Collier Area Transit has made the following improvements to the system to better the operations and
services provided to its passengers in accordance with FTA regulations since the last Tittle VI submittal:
x Passenger Transfer Station -located at 8300 Radio Road has been further enhanced with the PaPaPPaPPaPPaPPassssssssssssenenenenenengegegegegeger rrrrr TrTrTrTrTrTranananananansfsfsfsfsfsferererererer SSSSSStatatatatatatitititititionononononon ----
construction of ADA accessible hallways to allow better passenger accessibility to the mobility
manager for their paratransit interviews in a private setting.
x
gp
Route Changes and Improvementsts ––In FY2018 in response to public input, operational changes
were made to Route 22 and 23 so they no longer circulate on the same route. This change allowed
CAT to service key destinations such as the Immokalee Technical College, Salvation Army, retail
and medical offices, as well as the Department of Children and Families. Existing revenue hours
were utilized to increase frequency and reduce wait time as well as provide later service
hours.After the completion of our Comprehensive Operations Analysis in 2020, CAT has been
working to gradually implement the recommended changes from the report. Each seasonal
schedule change has allowed us opportunities to implement and adjust the identified routes to
provide better service.Route modifications included combining Routes 20 and 26 into a single
Route 20; combining Routes 19 and 28 into a single Route 19; realigning Route 25 to travel on US
41 rather than Goodlette-Frank Road; and realigning Route 21 to extend further north to the
intersection of Collier Blvd and Davis Blvd.The majority of our routes also were modified to
improve the have experienced some type of change whether it be timing, pathing, or the
consolidation of routes.
x Frequency Improvementsts -s -In April 2018November 2021, 3 extra loops were added to the most
utilized route, Route 11Route 24. This route 2411 is incredibly important, because it services the
major corridor where coverage was removed when Route 18 was removed from service. most of
the businesses are located, providing employment opportunity to the transit dependent
population. This change route added back service to the areas when prior modifications were
made to remove Route 18. Route 24 provides is also a major connection to the eastern portion
of between Northern and Southern Collier County to the other portions of the urban area.
x Bus Shelter Constructionn –153 bus shelters were installed with within Collier County.y. In
addition, the newly installed shelters incorporate solar lighting to enhance security measures. s.
x
,y
ADA Bus Stop Improvements -CATobtained grant funding for the design and construction of bus
stop improvements to meet ADA accessibility standards. 17 ADA bus stops were designed and
constructed in FY202218.
x New transit route ExtensionElimination and Consolidation of Routesess -Route 24 was NeNeNeNeNNeNeNNNew wwwwww trtrtrtrtrtrtrananananananansisisisisisisit tttttt rororororororoutututututututeeeeeee ExExExExExExExtetetetetetetensnsnsnsnsnsnsioioioioioioionnnnnnnEEEEE
reevaluated and it was revealed that the San Marco Stop was completely unneeded, so route
changes were made to better service the farm worker population within the area. Three new
stops were added to Six L’s Farm Rd, one stop in particular is now servicing a farm worker housing
community. The housing community has approximately 400 residents with limited vehicular
access and transit options to basic needs such as medical care, grocery stores, and general goods.
Bus frequency was also added to this region to again better assist the farm workersAs a result of
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
the COA completed in 2021, we now operate 3 fewer routes than when the last Title VI update
was approved. We first eliminated Route 18 in fall of 2021, where duplicative service was noted,
and when removed, the area was still serviced by our remaining routes. In Fall of 2022, we
consolidated Routes 20 and 26 and Routes 28 and 19, which are now labeled as the Route 26
and Route 19, respectively. These routes had similar service areas and when combining the
routes, we are able to include more revenue hours providing more consistent service to the
updated routes.
x
p
New Beach Access Route – In 2019 the CAT’s Beach Bus was realigned to provide direct access NeNeNNeNNeNNeNNew wwwww BeBeBeBeBeBeacacacacacach hhhhh AcAcAcAcAcAccecececececessssssssssss RoRoRoRoRoRoututututututeeeeee ––nnnnn 22222010101010199999 thththththeeeeeInInInInIn CACACACACATTTTT sssss BeBeBeBeBeacacacacachhhhh BuBuBuBuBusssss wawawawawasssss rererererealalalalaligigigigigneneneneneddddd tototototo ppppprororororovivivivividedededede dddddiririririrecececececttttt acacacacaccececececessssssssssseeeeee
to the beach. The route was shortened, running along Bluebill Ave between Delnor Wiggins State
Park and Creekside, a major connection point to three other routes within the system. Fares
were also eliminated to expand access to the community. These were very popular alterations
with passengers.
x
pg
Fare StudyComprehensive Operations Analysissis –In March July 2018 2021 CAT conducted a Fare y pppp pppp yyyyFaFaFFaFFFaFaFaFarerererererereSSSSSSStututututututudydydydyydydydyCCCCC
Study which resulted in the following changes to the Fixed Route fares:, along with the assistance
of Kimley-Horn & Associates, completed the Comprehensive Operations Analysis. This was an in-
depth analysis of existing transit services to identify opportunities for improvement and create a
road map for the next 5 years for route changes. CAT has already implemented many of the
recommended changes proposed in the plan.
x
g p p p
Collier MPO Transit Impact Analysis – In December of 2020, the Collier MPO, in coordination
with PTNE, had completed a Transit Impact Analysis (TIA). The study assessed the effects that a
development’s traffic will have on the transit network in the community and provided criteria for
determining the capital or operating improvements required to the transit system.
x
g p p
Collier Park and Ride Study -In 2020, Jacobs Engineering provided consulting services to the yyyyy ,,,ggggg ggggg ppppp ggggg
Collier MPO and CAT to identify and develop a standardized methodology for locating, operating,
and maintaining possible Park-and-Ride sites within Collier County. The study developed a list of
32 possible sites that were evaluated; 12 of which were from our 2005 Park-and-Ride study. 12
sites out of the 32 were ultimately selected as priority sites. The report outlines details about the
study outreach and effectiveness and how the feedback was incorporated into the assessment
to create the recommended list of sites.
Table 2: CAT FaresTaTaTaTaTaTaTTaTaTablblblblblblblblbleeeeeeeee2:2:2:2:2:2:2:2:2: CACACACACACACACACAT TTTTTTTT FaFaFaFaFaFaFaFaFarererererererereressssssssss
Fare Category Previous Newly Adopted
Full Fare Reduced Fare Full Fare Reduced Fare
One-way Fare $1.50 $0.75 $2.00 $1.00
Children 5 years of age & under Free Free Free Free
Transfer $0.75 $0.35 Free/90 min.Free/90 min.
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
The paratransit fare struct was also modified to consolidate the Transportation Disadvantaged
(TD) fare structure from five to three income-based categories. The maximum pre trip fare was
capped at $4 rather than $7 under the old fare structure.
g
General Reporting Requirements
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA
As of May February 3117, 201723, CAT had the following pending grant applications:
The pending grants are listed below:
Table 2: Pending Grant Applicationsgggggpppppppppp
Application Name Application Name2
Temporary Application
Number
1032-2023-1
Replacement Operations and Maintenance
Facility XU Funds FY23 1032-2023-1
1032-2022-3
FY22 5307 and 5339 Funds; Super Grant;
Capital, ADA, Operating; Collier & Lee
County , Bonita Springs/Naples UZA, FL
1032-2022-3
1032-2022-2
Replacement Operations and Maintenance
Facility XU Funds 1032-2022-2
1032-2020-1 / FHWA Flex Funds Bus Shelters
1032-2020-2 / FY20 FHWA Flex Funds Bus Shelter
1032-2020-3 / 5307 and 5339 Funds; Capital, ADA, Planning
1032-2020-4 / FY20 FTA Section 5307 CARES Act Capital and Operating
FDOT USC 5311 Non-Urbanized Formula Grant
Day Pass $4.00 $2.00 $3.00 $1.50
7-Day Pass $15.00 $7.50 NA NA
15-Day Pass NA NA $20.00 $10.00
30-Day Pass $35.00 $17.50 $40.00 $20.00
Marco Express One-way Fare $2.50 $1.20 $3.00 $1.50
Marco Express 30-Day Pass $70.00 $35.00 $70.00 $35.00
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
FDOT USC 5310 Transportation for Elderly Persons
FDOT USC 5339 Rural Capital Assistance Grant
CAT utilizes the active grants listed in Table 2 to support public transit services in Collier County. Some
of these grants cover multiple fiscal years.
Table 3: CAT Active Federal Grant Assistancece
GMS Grant Number Grant Program Award Amount Balance to Expend
33172-01 FTA Section 5307 - FY11 $2,989,875 $9,234
33243-01 FTA Section 5307 FLEX-XU $336,872 $186,203
33369-01 FTA Section 5307 FLEX-XU $287,124 $175,069
33371-01 FTA Section 5307 - FY14 $3,464,582 $227,457
33372-01 FTA Section 5307 FLEX-XU $294,000 $173,707
33425-01 FTA Section 5339 RURAL (G0015)$217,600 $2,898
33441-01 FTA Section 5307 - FY15 $3,355,215 $14,025
33447-01 SDTS State Discretionary G0575 $100,000 $1,362
33474-01 FTA Section 5339 RURAL $210,400 $263,000
33482-01 FTA Section 5307 - FY16 $2,843,559 $29,439
33483-01 FTA Section 5307 FLEX-XU $497,000 $30,997
33510-01 FTA Section 5339 - FY16 $299,327 $251,846
33511-01 FTA Section 5307 FLEX-XU $80,000 $13,402
33518-01 FTA Section 5339 RURAL $202,400 $202,400
33526-01 FTA Section 5307 - FY17 $2,888,070 $653,466
33549-01 FTA Section 5310 17/18-SFY18 $285,518 $356,898
33551-01 FTA Section 5339 RURAL $82,875 $103,594
33552-01 FTA Section 5339 - FY17 $299,889 $299,889
33555-01 FTA Section 5307 FLEX-XU $274,000 $274,000
33556-01 FTA Section 5307 FLEX-XU $316,250 $316,250
33570-01 FTA Section 5307 - FY18 $3,397,820 $174,936
33590-01 FTA Section 5324 Emergency Relief $226,327 $226,327
33591-01 FTA Section 5339 - FY18 $411,466 $260,272
33607-01 SBG State Block Grant G1577 $940,849 $22,998
33614-01 FTA Section 5311 $379,787 $759,574
33615-01 FTA Section 5310 18/19-SFY19 $281,382 $351,728
16.A.11.c
Packet Pg. 905 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
13
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
33623-01 FTA Section 5307 FLEX-XU $286,180 $286,180
33634-01 FTA Section 5307 - FY19 $3,410,514 $2,249,135
33635-01 T&E Trip and Equipment (G1A20)$910,405 $0
33642-01 FTA Section 5307 FLEX-XU $545,068 $545,068
33664-01 FTA Section 5339 - FY19 $372,752 $313,272
33648-01 SC - Shirley Conroy (G1A93)$71,206 $0
33652-01 Public Transit Block Grant Program $982,792 $1,965,584
33665-01 FTA Section 5310 FY19-20 $398,726 $448,567
$31,939,830 $11,188,776
GMS Grant Number Grant Program Awarded Amount Balance to Expend
33526 FTA 5307 FY17 18-034 $2,469,778.00 $214,632.76
33682
FTA 5307 CARES Act 20--
046 $8,158,684.00 $1,619,978.37
33702 FTA 5307 FY20 20-013 $2,882,918.00 $175,924.32
33767 FTA 5307 FY21 22-005 $3,019,597.00 $2,113,973.31
33794 FTA 5307ARP 22-TBD $1,595,333.00 $325,141.47
33833 5307 FY22 22-XXX $4,453,050.00 $3,091,880.00
33243 FTA-5307 XU FY12-13 $336,872.00 $32,489.80
33369 FTA 5307 XU-086 $287,124.00 $58,965.66
33511 FTA 5307 XU 17-055 $80,000.00 $8,536.90
33555 FTA 5307 XU-2018-024 $274,000.00 $132,044.33
33556 FTA 5307 XU 18-025 $316,250.00 $7,200.00
33623
FTA 5307 XU 2019-1 19-
028 $286,180.00 $286,180.00
33720 FTA 5307 XU 20-091 $500,000.00 $32,768.00
33732 FTA 5307 XU 20-115 $250,000.00 $140,238.50
33773 FTA 5307 XU 21-032 $500,000.00 $500,000.00
33590 FTA 5324 FY18 DR 19-025 $386,920.00 $213,962.55
33510 FTA 5339 FY16 17-017 $299,327.00 $214,174.00
33552 FTA 5339 FY17 18-008 $299,889.00 $260,639.00
33591 FTA 5339 FY18 18-084 $411,466.00 $856.84
33664 FTA 5339 FY19 19-097 $372,752.00 $305,549.13
33703 FTA 5339 FY20 20-013 $382,670.00 $3,634.00
33736 FTA 5339 (b) FY20-6 $9,020,000.00 $7,107,577.00
33768 FTA 5339 FY21 22-005 $367,591.00 $367,591.00
33832 FTA 5339 FY22 22-XXX $352,333.00 $352,333.00
33796 FTA 5311 FY22 G2690 $657,432.00 $189,936.82
33803 FTA 5339 RURAL G2692 $222,355.00 $94,110.00
33726 FDDC Voucher Program $300,000.00 $27,721.42
33846 5311 CRRSAA $2,264,610.00 $2,264,610.00
16.A.11.c
Packet Pg. 906 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
14
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
FTA Civil Rights Assurance, DOT Title VI Assurance
CAT submitted the Fiscal Year 20220 Certifications and Assurances in FTA’s Transit Award Management
System (TrAMS). A copy of the signed Certifications and Assurances is provided in Appendix A, including
the 01 Assurance required for each applicant, which incorporates the following sections:
D. Non-Discrimination Assurance
E. Assurance of Non-Discrimination on the basis of disability
The Certifications and Assurances were electronically signed and submitted on March 3rd, 2020February
17, 2022. CAT has a process in place that staff follows to prepare for the annual execution of the FTA
Annual Certifications and Assurances. Transit staff prepares a request to the County Attorney’s Office for
review and approval. Upon review, the Public Service Transportation Management Services Department
Headis notifiedof the County Attorney’s approval and the Department Head executes the document.The
Collier County Board of County Commissioners has delegated the Transportation Management Public
Services Department Head with the obligation to review and execute the Certifications and Assurances.
Upon review and acceptance, the County Attorney, and the Transportation Management Public Service
Department Head complete the requirements for execution of the Certifications and Assurances.
Program Specific Requirements
The following information addresses Title VI general reporting requirements as described in FTA Circular
4702.1B.
lowin
B.
Title VI Notice to the Public
A Title VI Notice to the Public must be displayed to inform a recipient’s customer of their rights under Title
VI. At a minimum, recipients must post the notice on the agency’s website, in public areas of the agency’s
office(s), and on fixed routes.
The following Title VI Notice to the Public is posted in the Collier Area Transit’s administrative offices, on
the buses, website, and terminals.
16.A.11.c
Packet Pg. 907 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
15
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
16.A.11.c
Packet Pg. 908 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
16
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Title VI Complaint Procedures
As a recipient of federal financial assistance, Collier Area Transit (CAT) has the following Title VI complaint
procedures in place.
Filing a Discrimination Complaint
Collier County has provided procedures for filing complaints alleging discrimination on the basis of race,
color, or national origin. Information on how to file a complaint is provided through the County Manager’s
Office of Equal Employment Opportunity, on CAT’s website, and appears routinely on publications,
interior bus cards, schedules, and on other materials available at public facilities. The information is also
posted at the CAT administrative facility, at the Transfer terminals, and at other public facilities frequented
by transit users such as libraries and community health centers.
Any person who believes that he or she, individually or as a member of any specific class of persons, has
been subjected to discrimination on the basis of race, color, or national origin may file a written complaint
with the FTA or the Secretary of Transportation. Persons are encouraged to first notify Collier County and
file a complaint through the local office.
Any person who believes that he, or she, or any specific class of persons, has been subjected to
discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and
related statutes, under CAT’s program of transit service delivery or related services or programs is
encouraged to file a report with Public Transit and Neighborhood Enhancement at:
Public Transit and Neighborhood Enhancement Division
8300 Radio Road Naples, Fl 34104
Telephone (239) 252-4996, fax (239) 252-6534
www.rideCAT.com
CAT encourages the filing of a complaint in writing and includes a name, addresses, and other information
so that the individual may be contacted regarding the matter. A copy of the Title VI Complaint Form is
provided to document all pertinent information regarding the complaint.
All complaints received within 180 days of the incident are processed and investigated by CAT. A
preliminary review to determine jurisdiction is conducted and if within CAT’s authority and investigation
is conducted. The complainant will receive an acknowledgement letter informing her/him whether the
complaint will be investigated by CAT or the OEO.
CAT has 30 days to investigate the complaint. If more information is needed to resolve the case, CAT may
contact the complainant. The complainant has 30 business days from the date of the letter to send
requested information to the investigator assigned to the case. If the investigator is not contacted by the
complainant or does not receive the additional information within 30 business days, CAT can
administratively close the case. A case can also be administratively closed if the complainant no longer
wishes to pursue their case.
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Packet Pg. 909 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
17
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a
closure letter or a letter of finding (LOF). A closure letter summarizes the allegations andstates that there
was not a Title VI violation and that the case will be closed. An LOF summaries that the allegations and
the interviews regarding the alleged incident, and explains whether any disciplinary action, additional
training of the staff member, or if any other action will occur. If the complainant wishes to appeal the
decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration
File a complaint by completing the FTA complaint form (PDF). The complaint form must be signed and
mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Title VI Complaint Form
The CAT Title VI complaint form and associated procedures are available in English, Spanish, and Creole
in Appendix A of this plan as well as on the CAT website. If the information is needed in other languages
spoken by LEP populations CAT will accommodate that request.
List of Transit-Related Title VI Investigations, Complaints or Lawsuits
Members of the public and staff who believe that they have been discriminated against based on race,
color, national origin, age, gender, or disability are afforded the opportunity to have their concern
documented. The public has the option to convey their concern via direct phone communication with a
customer service representative, face to face during regular business hours, via the internet in the form
of an email, or written correspondence. Complaints are documented and tracked for investigation. Once
the investigation is completed, the customer is notified of the outcome of the investigation. If the
customer is not satisfied with the outcome of the investigation, they are then referred to the Public Transit
Director for escalation. Internal files have been reviewed to determine whether there were and
complaints filed or concluded between submittal of the last Title VI Plan in June 202017 through March
20230 that raised to the level of a Title VI complaint.
There were no external complaints or internal complaints filed by management during this time period.
During this period the County changed from a two-vendor system to a single vendor, consolidating transit
operation services. The contract with Medical Transportation Management (MTM) Inc. was terminated
and MV Contract Transportation, Inc. is the vendor hired by the County to provide Transit operations
16.A.11.c
Packet Pg. 910 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
18
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
assumed full service since for Collier County in January 2019. There have been no complaints registered
to the vendors during their contract period with Collier County., Inc.
Had there been any complaints received they would have been given the highest priority and thoroughly
investigated to ensure that any substantiated complaint is addressed and that appropriate follow-up
actions are taken to correct discriminatory actions and prevent future discriminatory policies, practices,
and environments.ts.
Public Participation Plan
The following section includes information about CAT’s Public Participation pPlan, including information
about outreach methods to engage minority and limited English proficient populations (LEP), as well as a
summary of outreach efforts made since the last Title VI Program submission
Public Involvement
CAT’s public involvement process is two-fold in that the CAT has its own Public Participation Plan (PPP)
but the agency also participated in the Collier Metropolitan Planning Organization (MPO) public
involvement activities to ensure that a wider range of opportunities are available for all persons to provide
feedback on public transit service. The CAT process has been designed to obtain a wide range of input
from the community of both users and non-users. The CAT PPP can be reviewed in its entirety on the CAT
website at www.rideCAT.com and additional details on the public involvement activities are found in the
Limited English Proficiency section of this Plan.
Through participation with the community, CAT can gather public input on a daily basis. As part of the
public involvement, the general public is provided an opportunity to comment on CAT’s services and
capital investments through the Public Transit Advisory Committee (PTAC), the MPO Committees and
MPO Board Meetings. They also are provided an additional opportunity when those same items viewed
through the MPO process are taken to the Collier County Board of County Commissioners.
CAT recognizes that in compliance with Title VI, public involvement activities must focus on low-income
and minority populations and thereby ensures access to the transportation planning process for low-
income and minority populations through its public involvement process.
As part of CAT’s public outreach process all meeting notices, press releases, and public service
announcements are translated into other languages as requested or needed based on documentation of
previous requests. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions. Bus cards and printed schedules are also utilized to
convey information on CAT’s Title VI requirements.
Future service planning efforts often include the dissemination of customer demographic and opinion
surveys to collect information about who is using the service and how the service could be improved for
those persons. CAT disseminates on-board surveys in English, Spanish and Creole to ensure that non-
16.A.11.c
Packet Pg. 911 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
19
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
English speaking customers have meaningful access to provide input in the planning process. This process
also reaches out to obtain input from low-income and minority persons who may not attend a formal
public meeting.
As a result of the public outreach process implemented by CAT, portions of the Golden Gate Estates and
other low-income and minority areas in the eastern most portion of the county have been identified by
the public as areas in need of transportation options. CAT, through its upcoming Transit Development
Plan (TDP) will be defining waysComprehensive Operations Analysis in 2021, has identified methods to
efficiently provideenhance transportation service to these areas.
Limited English Proficiency
Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (LEP),
was signed by President Clinton in August 2000. The Executive Order directs each federal agency to
examine the services it provides and develop and implement a system by which LEP persons can
meaningfully access those services. Failure to ensure opportunities for LEP persons to effectively
participate in or benefit from federally-assisted programs may constitute national origin discrimination.
As a public transportation provider receiving federal funding from the U.S. Department of Transportation
(DOT), CAT has a responsibility, under Title VI of the Civil Rights Act of 1964, to take reasonable steps to
ensure that LEP persons have meaningful access to benefits, services, information, and other important
programs and activities provided by CAT. LEP persons include individuals who have a limited ability to
read, write, speak, or understand English. Many LEP persons rely on public transit services to achieve
greater mobility and access to employment. Creating a positive environment forLEP persons may help to
retain existing riders and attract new riders who otherwise would be excluded based on language barriers.
The DOT developed LEP guidance to assist public transit agencies in determining the best ways to comply
with the statutory and regulatory LEP obligations. Transit agencies should conduct an LEP needs
assessment based on the four-factor framework.
Four-Factor Framework
The four-factor framework includes four steps that assist transit agencies in developing a cost-effective
mix of language assistance measures. The factors that should be considered during the LEP needs
assessment include:
1. The number and proportion of LEP persons served or encountered in the eligible service
population;
2. The frequency with which LEP persons come into contact with the agency’s programs,
activities, and services;
3. The importance of the programs, activities, and services to LEP persons; and
4. The cost and resources available.
Collier Area Transit (CAT) Service Area
16.A.11.c
Packet Pg. 912 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
20
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
CAT provides approximately over 6800,000Fixed Route trips each year within the Collier County area. CAT
is continually providing information to LEP residents of the community. Approximately 145% percent of
the population residing in the CAT service area who are five years of age or older speak a language other
than English. Due to the number of persons speaking a language other than English, CAT has translated
the system maps into Spanish and provides instructive information to the public on its website in Spanish
and Creole. The County website also has a device that allows viewers to translate the information on the
website into Spanish, Creole, French and German. In addition, CAT provides printed information in
Spanish at all stations and public locations disseminating CAT information.
CAT has developed this LEP Plan to document the steps being taken to provide assistance for LEP persons
seeking meaningful access to CAT programs and to identify any additional LEP needs that are not being
met through the existing information dissemination processes.
The number and proportion of LEP persons within the CAT service area was assessed using the 202018
American Community Survey (ACS) 5-year estimates. The ACS data were reviewed to determine the
number of people households who speak English “very well” and “less than very well” for each Census
tract within the CAT service area. Collier County Public Schools (CCPS) enrollment data were also assessed
to determine the percentage of LEP children who may encounter CAT services. In addition, community
organizations that serve LEP persons can provide input that confirms the data collected from other
sources.
The geographic boundaries of the CAT service area and the existing routes that have been modified based
on recent recommendations from the CAT staff are presented in Map 1. All Census Block Groups with an
LEP population percentage above the Collier County average (15%) are depicted in the two darkest brown
green colors.
Map 1: Limited English Proficiency
16.A.11.c
Packet Pg. 913 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
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Packet Pg. 914 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
22
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Table 4 presents the total population and LEP populationspercentage of LEP households per nationality
for all Census Block Groupswithin the CAT service area. In addition, Table 4 details the number of persons
households in each of the four major language categories who speak English “less than very well.” These
four major language categories include Spanish, Indo-European, Asian-Pacific Island, and all other
populations.
Table 4:4:Percent of Limited English Proficiency y Persons Householdss by Census Block GroupspseeeeeeersrsrsrsrsrsrsonononononononsssssssPeHHHHcyy eeeeeeeeePePePPePePPPePe
Block Group
Spanish
LEP
Populati
on
Other
Indo-
European
languages
LEP
Populatio
n
Asian and
Pacific
Island
LEP
Populatio
n
Other
Languages LEP
Population
Total LEP
Populatio
n 5 Years
and Over
LEP
Percenta
ge of
Total
Populatio
n
16.A.11.c
Packet Pg. 915 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
23
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202101041
91 618 231 0 0 849 41.7%
1202100030
21 0 8 0 0 8 0.9%
1202100040
11 11 68 0 0 79 3.8%
1202101021
02 175 18 0 0 193 9.2%
1202101042
02 851 132 0 0 983 35.3%
1202101120
13 290 81 32 0 403 7.9%
1202100030
12 0 20 0 0 20 2.3%
1202101011
02 138 9 39 0 186 15.8%
1202100030
13 0 42 31 0 73 4.4%
1202101060
12 582 69 0 0 651 39.9%
1202101090
31 1 0 110 0 111 6.0%
1202101130
21 419 97 0 0 516 21.5%
1202101070
12 126 9 0 0 135 15.6%
1202101060
43 254 27 0 0 281 12.8%
1202101030
02 215 0 0 0 215 23.4%
1202101140
01 368 60 0 0 428 33.2%
1202101011
04 13 47 0 0 60 5.3%
1202101020
84 0 0 0 0 0 0.0%
1202101120
51 337 273 0 7 617 45.9%
1202101110
23 0 0 0 0 0 0.0%
1202101110
51 69 25 0 0 94 8.6%
1202101020
91 0 17 10 0 27 4.0%
1202101140
02 403 343 9 0 755 44.0%
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Packet Pg. 916 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
24
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202101041
41 100 32 0 0 132 10.9%
1202101020
52 17 17 0 0 34 2.9%
1202101110
31 0 0 0 0 0 0.0%
1202101130
11 117 0 0 0 117 16.3%
1202101021
01 25 19 0 0 44 3.1%
1202101130
22 304 114 0 0 418 34.0%
1202101050
72 19 0 0 0 19 2.1%
1202101090
52 0 25 0 0 25 2.4%
1202101110
32 425 361 0 0 786 46.1%
1202101110
53 38 0 0 0 38 5.0%
1202101041
72 225 144 54 0 423 16.7%
1202101050
93 0 30 0 0 30 1.0%
1202101051
03 0 0 0 0 0 0.0%
1202101010
61 0 0 0 0 0 0.0%
1202101010
72 0 12 0 0 12 0.5%
1202101050
92 0 0 0 0 0 0.0%
1202101050
81 428 32 102 0 562 23.8%
1202100040
21 0 0 0 0 0 0.0%
1202101100
11 0 0 0 0 0 0.0%
1202101130
23 720 104 0 0 824 32.7%
1202101041
52 636 251 63 0 950 6.6%
1202101080
31 69 127 0 0 196 7.4%
1202101010
22 131 16 28 0 175 5.6%
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Packet Pg. 917 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
25
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202101110
52 55 9 0 0 64 8.0%
1202101020
92 0 78 0 0 78 7.4%
1202101041
61 0 0 29 0 29 1.3%
1202101010
21 13 0 0 0 13 1.2%
1202101120
23 555 0 0 0 555 6.8%
1202101041
32 599 42 0 0 641 28.8%
1202101140
03 1454 0 0 0 1454 68.0%
1202101010
23 0 0 0 0 0 0.0%
1202101120
22 401 422 123 0 946 13.3%
1202101042
03 753 48 0 0 801 39.9%
1202101120
11 31 0 0 0 31 1.3%
1202100020
01 20 18 0 0 38 3.8%
1202101070
11 309 7 0 0 316 19.3%
1202101010
71 107 11 29 0 147 8.1%
1202101120
21 626 6 7 0 639 7.0%
1202100010
21 13 6 0 0 19 2.3%
1202101041
44 253 53 0 0 306 18.4%
1202101041
43 367 16 0 0 383 18.1%
1202101021
31 12 8 0 0 20 3.1%
1202101120
12 33 16 0 0 49 1.8%
1202101010
62 0 0 0 0 0 0.0%
1202101110
62 30 41 0 0 71 12.0%
1202101080
32 0 0 0 0 0 0.0%
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Packet Pg. 918 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
26
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202100020
02 14 5 0 0 19 1.6%
1202101060
62 32 0 11 0 43 3.1%
1202101050
91 61 0 16 0 77 10.3%
1202101021
51 0 10 0 75 85 8.1%
1202101040
52 0 0 0 0 0 0.0%
1202101021
52 0 0 0 0 0 0.0%
1202101040
81 95 38 14 0 147 8.4%
1202101090
22 0 0 0 0 0 0.0%
1202100040
22 0 0 0 0 0 0.0%
1202101080
21 575 597 0 0 1172 19.0%
1202101041
21 345 9 0 0 354 9.2%
1202100010
22 13 0 0 0 13 2.3%
1202101060
22 541 54 0 0 595 28.9%
1202101110
22 4 0 0 0 4 0.5%
1202101090
54 0 0 0 0 0 0.0%
1202101020
81 0 0 0 0 0 0.0%
1202101041
51 88 27 0 0 115 6.9%
1202101010
53 42 0 0 0 42 2.5%
1202100050
01 0 14 28 0 42 2.3%
1202101070
21 567 0 58 0 625 26.5%
1202101051
02 0 0 0 0 0 0.0%
1202101041
03 1906 17 0 0 1923 53.4%
1202101050
62 13 43 65 0 121 7.4%
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Packet Pg. 919 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
27
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202101041
23 303 0 0 0 303 12.7%
1202101130
13 375 0 0 0 375 32.8%
1202101010
91 0 0 0 0 0 0.0%
1202101010
65 0 36 0 0 36 7.6%
1202101090
33 212 51 0 0 263 16.8%
1202101041
73 325 37 11 0 373 32.1%
1202101050
52 675 37 24 0 736 26.1%
1202101041
12 311 0 0 0 311 17.2%
1202101050
51 392 113 0 0 505 12.7%
1202101110
21 1003 160 12 0 1175 16.4%
1202101010
63 0 0 20 0 20 5.0%
1202101010
92 0 0 0 0 0 0.0%
1202101041
22 87 14 0 0 101 10.4%
1202101041
62 183 139 0 0 322 13.7%
1202101041
02 847 174 0 0 1021 42.2%
1202101050
82 0 0 0 0 0 0.0%
1202101030
03 83 55 0 0 138 12.6%
1202101070
22 68 109 0 4 181 15.6%
1202101010
93 73 22 8 0 103 8.9%
1202101040
53 24 0 0 0 24 1.3%
1202101040
51 860 25 42 0 927 21.0%
1202101011
03 247 0 0 9 256 23.7%
1202101021
11 0 39 73 0 112 11.0%
16.A.11.c
Packet Pg. 920 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
28
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202100060
01 0 0 0 0 0 0.0%
1202101041
31 617 35 87 12 751 14.2%
1202101041
81 60 28 98 113 299 8.7%
1202101010
52 0 11 0 0 11 0.8%
1202101100
21 0 58 0 0 58 2.5%
1202101041
13 1053 79 0 0 1132 40.4%
1202101040
82 3 0 19 0 22 1.6%
1202101050
61 14 13 0 0 27 2.1%
1202101060
51 74 20 0 0 94 9.6%
1202101021
12 19 18 0 0 37 4.8%
1202100010
11 6 24 0 0 30 3.1%
1202101110
61 171 91 0 0 262 10.1%
1202100040
23 0 8 0 0 8 1.5%
1202101010
81 101 15 0 0 116 5.8%
1202101030
01 335 15 0 0 350 17.3%
1202101060
11 94 5 0 0 99 10.0%
1202101010
51 0 38 10 0 48 3.9%
1202101041
11 1404 0 0 0 1404 43.4%
1202101120
41 292 165 0 0 457 31.9%
1202101060
52 76 0 0 0 76 6.4%
1202101060
61 69 37 63 0 169 13.9%
1202101070
14 115 102 0 0 217 22.7%
1202101040
12 72 56 0 0 128 5.1%
16.A.11.c
Packet Pg. 921 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
29
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202101041
24 9 171 14 0 194 8.9%
1202101050
71 652 266 27 0 945 29.4%
1202101060
41 0 0 0 0 0 0.0%
1202101040
11 74 58 42 0 174 10.2%
1202101090
21 378 57 0 0 435 15.6%
1202100070
01 194 200 0 0 394 27.4%
1202101130
12 1122 236 0 0 1358 32.3%
1202101010
82 357 0 0 0 357 31.2%
1202101041
71 48 0 0 34 82 4.8%
1202101050
63 716 14 0 0 730 30.3%
1202101080
22 735 0 0 0 735 38.1%
1202101021
32 37 0 0 0 37 2.4%
1202101021
53 0 3 0 0 3 0.2%
1202101041
82 18 0 53 0 71 2.7%
1202101020
83 19 10 0 0 29 3.1%
1202101090
42 49 94 0 0 143 11.4%
1202100030
11 14 0 0 0 14 1.9%
1202101020
93 0 0 0 0 0 0.0%
1202101120
52 233 328 0 0 561 43.5%
1202101010
64 9 8 0 0 17 2.2%
1202101090
53 0 0 0 0 0 0.0%
1202101041
92 592 163 0 7 762 45.2%
1202101120
43 171 260 0 0 431 46.4%
16.A.11.c
Packet Pg. 922 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
30
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202199000
00 0 0 0 0 0 0.0%
1202101040
54 112 37 17 0 166 4.2%
1202101090
32 0 18 0 0 18 0.9%
1202101060
53 73 89 0 0 162 15.1%
1202101090
51 0 12 0 0 12 1.5%
1202101021
23 336 0 0 0 336 9.7%
1202101100
12 8 22 9 0 39 3.5%
1202101041
63 15 10 0 0 25 1.6%
1202101080
11 12 0 0 0 12 1.1%
1202101070
13 40 7 0 0 47 11.0%
1202101011
01 21 0 0 8 29 4.1%
1202101020
82 0 20 0 0 20 2.8%
1202101080
33 120 100 0 0 220 20.2%
1202101080
13 70 69 0 0 139 9.1%
1202101021
22 0 0 0 0 0 0.0%
1202101020
51 18 9 0 0 27 2.2%
1202100030
22 0 0 0 0 0 0.0%
1202101041
01 1238 94 0 0 1332 48.1%
1202101090
41 16 11 0 0 27 4.8%
1202101080
12 4 0 0 0 4 0.5%
1202101060
42 0 19 0 0 19 5.5%
1202101021
33 11 0 0 0 11 0.6%
1202101042
01 672 0 0 0 672 27.0%
16.A.11.c
Packet Pg. 923 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
31
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
1202101051
01 0 16 0 0 16 0.8%
1202101021
21 32 12 0 0 44 5.2%
1202100010
12 0 0 0 0 0 0.0%
1202101080
24 628 0 0 0 628 37.4%
1202101041
42 303 0 41 0 344 14.5%
1202101060
21 7 0 0 0 7 0.6%
1202100040
12 0 0 0 0 0 0.0%
1202101120
42 1220 156 0 0 1376 65.8%
1202101080
23 747 167 0 0 914 35.2%
Block Group
Spanish
LEP
House-
holds
Other-
Indo
European
Language
s LEP
Househol
ds
Asian
and
Pacific
Island
LEP
House-
holds
Other
Language
s LEP
Househol
ds
Total LEP
House-
holds
Percent
LEP
House-
holds of
Total
Househol
ds
Total
Hous
e-
holds
120119800001 0 0 0 0 0 0.0%0
120210001011 0 6 0 0 6 1.3%456
120210001012 0 6 0 0 6 1.4%441
120210001021 0 0 0 0 0 0.0%469
120210001022 0 0 0 0 0 0.0%342
120210002001 0 8 0 0 8 1.9%415
120210002002 0 0 0 0 0 0.0%553
120210003011 0 0 0 0 0 0.0%299
120210003012 0 0 0 0 0 0.0%640
120210003013 0 0 0 0 0 0.0%358
120210003014 0 9 0 0 9 2.7%337
120210003021 0 0 0 0 0 0.0%323
120210003022 0 0 0 0 0 0.0%257
120210004011 0 10 0 0 10 0.9%1100
120210004012 0 0 0 0 0 0.0%197
120210004021 0 0 0 0 0 0.0%615
120210004022 0 0 0 0 0 0.0%437
120210004023 0 0 0 0 0 0.0%267
120210005001 0 0 0 0 0 0.0%608
16.A.11.c
Packet Pg. 924 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
32
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
120210005002 0 0 0 0 0 0.0%236
120210006001 0 0 0 0 0 0.0%618
120210007001 65 31 0 0 96 18.4%521
120210101021 0 0 0 0 0 0.0%664
120210101022 0 0 0 0 0 0.0%738
120210101023 0 0 0 0 0 0.0%382
120210101024 13 0 0 0 13 1.3%1034
120210101071 0 8 0 0 8 1.1%752
120210101072 0 0 0 0 0 0.0%400
120210101073 0 0 0 0 0 0.0%768
120210101081 11 0 0 0 11 1.2%891
120210101082 0 0 0 0 0 0.0%438
120210101091 0 0 0 0 0 0.0%176
120210101092 0 0 0 0 0 0.0%273
120210101093 0 8 0 0 8 2.1%381
120210101101 15 0 0 0 15 6.7%224
120210101102 46 0 0 0 46 10.4%441
120210101103 44 0 0 0 44 9.3%475
120210101104 0 18 0 0 18 3.1%579
120210101111 0 48 0 0 48 10.7%450
120210101112 0 0 0 0 0 0.0%617
120210101113 0 0 0 0 0 0.0%234
120210101121 0 0 0 0 0 0.0%566
120210101122 0 0 0 0 0 0.0%360
120210101131 0 0 0 0 0 0.0%450
120210101132 0 0 0 0 0 0.0%762
120210101133 0 0 0 0 0 0.0%258
120210101141 0 15 0 0 15 2.5%591
120210101142 0 0 9 0 9 3.9%230
120210102051 0 0 0 0 0 0.0%317
120210102052 7 0 0 0 7 1.7%416
120210102053 0 0 0 0 0 0.0%410
120210102081 0 11 13 0 24 9.6%249
120210102082 0 0 0 0 0 0.0%455
120210102083 14 12 0 0 26 3.9%669
120210102084 0 0 0 0 0 0.0%453
120210102091 0 0 0 0 0 0.0%452
120210102092 0 33 0 0 33 6.8%483
120210102093 0 0 0 0 0 0.0%389
120210102101 30 0 0 0 30 4.4%677
120210102102 150 0 0 0 150 14.0%1075
16.A.11.c
Packet Pg. 925 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
33
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
120210102111 0 30 0 25 55 8.4%657
120210102112 8 16 0 0 24 5.8%412
120210102131 0 0 0 0 0 0.0%265
120210102132 0 0 0 0 0 0.0%945
120210102133 24 0 0 0 24 3.3%721
120210102151 0 0 0 0 0 0.0%500
120210102152 0 0 0 0 0 0.0%495
120210102153 0 0 0 0 0 0.0%633
120210102161 0 0 0 0 0 0.0%380
120210102162 17 43 0 0 60 8.0%749
120210102163 0 0 0 0 0 0.0%212
120210102171 0 11 0 0 11 2.0%539
120210102172 0 0 0 0 0 0.0%715
120210103001 123 7 0 0 130 15.4%842
120210103002 0 0 0 0 0 0.0%397
120210103003 0 0 0 0 0 0.0%414
120210104011 23 0 14 0 37 4.1%894
120210104012 30 0 0 0 30 3.6%832
120210104081 0 0 0 0 0 0.0%685
120210104082 0 0 0 0 0 0.0%333
120210104111 132 0 0 0 132 21.9%604
120210104112 162 12 0 0 174 20.2%863
120210104113 16 0 0 0 16 4.9%328
120210104114 128 0 0 0 128 34.7%369
120210104161 0 0 0 0 0 0.0%1025
120210104162 53 0 0 0 53 5.8%912
120210104163 0 0 0 0 0 0.0%800
120210104191 158 12 0 0 170 32.6%522
120210104192 90 17 0 0 107 22.1%485
120210104201 262 0 0 0 262 32.6%803
120210104202 125 0 0 0 125 18.1%689
120210104203 69 5 0 0 74 17.4%425
120210104211 103 75 0 0 178 33.6%530
120210104212 144 10 0 0 154 39.2%393
120210104213 213 0 0 0 213 44.6%478
120210104221 135 0 0 0 135 33.1%408
120210104222 152 19 0 0 171 26.3%649
120210104231 12 0 0 0 12 2.2%536
120210104232 0 0 0 0 0 0.0%661
120210104233 53 0 0 0 53 7.8%677
120210104234 10 0 0 0 10 1.7%582
16.A.11.c
Packet Pg. 926 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
34
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
120210104241 117 0 0 0 117 6.8%1724
120210104242 31 0 0 0 31 4.6%679
120210104251 116 0 0 0 116 13.2%876
120210104261 60 0 0 0 60 12.5%481
120210104262 61 0 3 0 64 10.5%607
120210104263 35 17 0 0 52 11.5%452
120210104271 22 6 0 0 28 5.9%476
120210104281 110 0 0 0 110 11.4%963
120210104282 67 0 15 0 82 7.6%1078
120210104283 29 0 0 0 29 7.7%379
120210104291 20 0 0 0 20 3.5%565
120210104292 31 0 0 0 31 5.0%625
120210104301 0 0 0 0 0 0.0%1026
120210104302 61 0 0 0 61 15.7%388
120210104303 0 0 0 0 0 0.0%370
120210104311 0 0 0 0 0 0.0%632
120210104312 0 47 0 0 47 15.8%298
120210104321 12 13 0 0 25 3.8%664
120210104322 0 0 0 0 0 0.0%579
120210104323 0 0 11 0 11 3.4%323
120210104331 0 36 0 0 36 7.4%486
120210104332 0 0 0 0 0 0.0%394
120210104341 0 0 0 0 0 0.0%466
120210104342 127 0 0 0 127 11.4%1110
120210104343 0 0 0 0 0 0.0%282
120210104344 0 0 0 0 0 0.0%876
120210104351 29 0 0 0 29 3.0%962
120210104352 0 0 0 0 0 0.0%565
120210104353 0 0 0 0 0 0.0%745
120210104361 0 0 0 0 0 0.0%1037
120210104362 0 0 0 0 0 0.0%1277
120210104363 0 0 0 0 0 0.0%155
120210104371 0 0 50 0 50 7.2%694
120210104372 0 0 0 0 0 0.0%345
120210104381 46 19 0 0 65 7.4%881
120210104382 0 0 0 0 0 0.0%604
120210104383 0 0 0 0 0 0.0%242
120210105081 103 175 0 0 278 36.5%761
120210105082 44 0 19 0 63 5.8%1090
120210105111 7 36 0 0 43 4.2%1013
120210105112 58 0 0 0 58 10.5%552
16.A.11.c
Packet Pg. 927 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
35
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
120210105121 97 0 0 0 97 12.6%768
120210105122 0 0 0 0 0 0.0%334
120210105131 123 0 0 0 123 43.6%282
120210105132 0 0 0 0 0 0.0%426
120210105141 0 2 0 0 2 0.3%636
120210105142 0 15 16 0 31 8.6%362
120210105143 15 0 0 0 15 4.0%371
120210105151 0 0 0 0 0 0.0%467
120210105152 0 0 0 0 0 0.0%626
120210105161 0 0 0 0 0 0.0%820
120210105162 0 0 0 0 0 0.0%413
120210105171 0 0 0 0 0 0.0%745
120210105181 19 0 12 0 31 8.3%374
120210105182 0 0 0 0 0 0.0%620
120210105183 10 15 0 0 25 2.1%1213
120210105191 56 28 0 0 84 19.7%427
120210105192 136 0 7 0 143 21.2%673
120210105201 48 7 0 0 55 12.7%433
120210105202 18 0 0 0 18 3.6%498
120210106011 30 0 0 0 30 6.6%457
120210106012 106 5 0 0 111 18.9%586
120210106021 10 0 0 0 10 1.3%769
120210106022 207 0 0 0 207 27.9%741
120210106041 22 19 0 0 41 6.7%614
120210106042 0 0 0 0 0 0.0%738
120210106051 48 0 0 0 48 10.5%458
120210106052 0 9 0 0 9 1.8%507
120210106053 13 6 0 0 19 4.3%445
120210106061 0 10 0 0 10 2.0%501
120210106062 0 0 0 0 0 0.0%743
120210107011 106 0 0 0 106 15.1%703
120210107012 70 0 0 0 70 12.7%551
120210107013 27 0 0 0 27 11.3%240
120210107014 0 38 0 0 38 7.1%539
120210107021 26 5 0 0 31 3.8%820
120210107022 32 23 0 0 55 11.7%472
120210108011 20 0 0 0 20 3.5%577
120210108012 0 0 0 0 0 0.0%492
120210108013 0 9 0 0 9 1.5%609
120210108041 166 0 0 0 166 43.9%378
120210108042 67 0 0 0 67 11.7%574
16.A.11.c
Packet Pg. 928 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
36
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
120210108043 93 0 71 0 164 42.7%384
120210108051 0 0 0 0 0 0.0%456
120210108052 6 0 0 0 6 1.5%403
120210108061 47 0 0 0 47 22.3%211
120210108062 0 6 0 0 6 1.5%408
120210108071 60 37 0 0 97 8.3%1170
120210108072 66 0 0 0 66 14.6%453
120210108073 0 0 0 0 0 0.0%479
120210108074 0 0 0 0 0 0.0%403
120210108081 8 0 0 0 8 0.8%984
120210108082 0 52 0 0 52 7.8%668
120210109021 0 0 0 0 0 0.0%630
120210109022 73 13 0 0 86 19.6%439
120210109023 0 10 0 0 10 1.5%653
120210109041 0 0 0 0 0 0.0%581
120210109042 0 34 0 0 34 6.0%563
120210109051 0 0 0 0 0 0.0%654
120210109052 0 0 0 0 0 0.0%506
120210109053 0 8 0 0 8 1.6%487
120210109061 0 0 0 0 0 0.0%541
120210109062 0 0 0 0 0 0.0%433
120210109071 0 0 0 0 0 0.0%246
120210109072 27 14 0 0 41 5.8%705
120210109073 0 0 0 0 0 0.0%513
120210110031 0 10 9 0 19 2.0%940
120210110032 0 12 0 0 12 1.6%728
120210110033 0 12 0 0 12 2.4%507
120210111031 0 0 0 0 0 0.0%556
120210111032 45 0 0 0 45 10.4%431
120210111071 5 0 0 0 5 4.1%122
120210111072 0 0 0 0 0 0.0%375
120210111081 84 0 0 0 84 9.2%917
120210111082 0 14 0 0 14 0.8%1667
120210111091 0 0 0 0 0 0.0%484
120210111092 0 0 0 0 0 0.0%381
120210111101 0 0 0 0 0 0.0%205
120210111102 0 0 0 0 0 0.0%421
120210111111 0 15 0 0 15 5.4%276
120210111112 50 10 0 0 60 12.1%495
120210111113 0 0 0 0 0 0.0%191
120210111121 0 0 0 0 0 0.0%618
16.A.11.c
Packet Pg. 929 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
37
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
120210111131 20 0 0 0 20 5.0%402
120210111141 34 0 0 0 34 5.4%629
120210111142 0 0 0 0 0 0.0%351
120210112041 57 32 0 0 89 19.1%467
120210112042 102 50 0 0 152 42.2%360
120210112043 41 142 0 0 183 66.5%275
120210112051 47 51 0 9 107 29.9%358
120210112052 50 31 0 0 81 17.1%475
120210112061 0 0 0 0 0 0.0%609
120210112062 0 0 0 0 0 0.0%350
120210112063 0 0 0 0 0 0.0%671
120210112071 0 0 0 0 0 0.0%765
120210112072 0 0 0 0 0 0.0%487
120210112081 39 0 0 0 39 4.1%941
120210112082 0 0 0 0 0 0.0%426
120210112083 81 0 0 0 81 89.0%91
120210112091 0 0 0 0 0 0.0%2556
120210112101 0 0 0 0 0 0.0%123
120210112102 0 0 0 0 0 0.0%485
120210112103 0 0 0 0 0 0.0%200
120210112104 0 0 0 0 0 0.0%490
120210112111 0 0 0 0 0 0.0%407
120210112112 332 0 0 0 332 29.9%1112
120210112121 0 0 0 0 0 0.0%628
120210112122 0 33 0 0 33 4.8%682
120210112131 0 0 0 0 0 0.0%1594
120210112132 0 0 0 0 0 0.0%395
120210112133 0 0 59 0 59 21.1%279
120210112141 198 0 0 0 198 24.4%811
120210112142 40 0 0 0 40 9.5%423
120210113031 13 0 0 0 13 3.7%356
120210113032 42 0 0 0 42 20.1%209
120210113033 83 21 0 0 104 25.6%407
120210113041 25 0 0 0 25 11.9%210
120210113042 52 0 0 0 52 19.2%271
120210113043 0 0 0 0 0 0.0%17
120210113051 241 0 0 0 241 51.5%468
120210113052 52 0 0 0 52 24.1%216
120210113061 86 0 0 0 86 29.3%294
120210113062 0 36 0 0 36 16.4%220
120210113063 67 9 0 0 76 18.7%407
16.A.11.c
Packet Pg. 930 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
38
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
120210114001 39 0 0 0 39 12.5%312
120210114002 68 33 0 0 101 21.7%466
120210114003 140 0 0 0 140 56.7%247
120510003003 0 0 0 0 0 0.0%581
120510006011 48 0 0 16 64 24.4%262
120710401384 14 0 0 0 14 4.2%337
120710503121 0 0 0 0 0 0.0%722
120710503232 0 17 0 0 17 10.8%157
120710503233 0 0 0 0 0 0.0%183
120710503241 0 0 0 0 0 0.0%244
120710503242 0 0 0 0 0 0.0%809
120710503244 0 0 0 0 0 0.0%310
120710503245 0 0 0 0 0 0.0%219
120710503252 0 0 0 0 0 0.0%62
120710503254 0 0 0 0 0 0.0%474
120710505022 0 0 0 0 0 0.0%252
120710505023 35 0 0 0 35 6.7%526
120710506011 0 0 0 0 0 0.0%425
120710506012 7 5 0 0 12 4.2%287
120710506013 0 0 0 0 0 0.0%550
120710506014 0 0 0 0 0 0.0%168
120710506041 0 0 0 0 0 0.0%629
120710603002 0 0 0 0 0 0.0%333
120860115003 79 0 0 0 79 37.8%209
120879800001 0 0 0 0 0 0.0%14
Table 5 presents a summary of the total number and percentage of LEP persons for all Census Block
Groups located within the CAT service area. The LEP population accounts for approximately 1 45 percent
of the total population. Figure 1 illustrates the distribution of all populations within the CAT geographic
boundaries.
Table 5: Summary of Limited English Proficiency y g
Persons within the CAT Service Area
Total
Population 5
Years and
Over
Spanish
LEP
Population
Other Indo-
European
languages
LEP
Population
Asian and
Pacific Island
LEP
Population
Other
Languages
LEP
Population
Total LEP
Population
347,226 39,824 9,020 1,528 269 50,641
16.A.11.c
Packet Pg. 931 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
39
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
100% 11.5% 2.6% 0.4% 0.1% 14.6%
Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Areaoficie
CAT Service Area Population Distribution
The School District of Collier County enrollment data were assessed to determine the percentage of LEP
children who may encounter CAT services. According to the latest statistics provided by Collier County
Public Schools, English is not the first language for 16 percent of the students with more than 7,500
students enrolled in the English Language Learners (ELL) program. Collectively, these students speak 104
different heritage languages and hail from 76 different countries of origin.
More than 46% percent of the students live in non-English homes, where English is not the first language
and sometimes is not even spoken. The percentage increases to more than 56 percent in grades Pre-K
through 3, where learning to read is so critical. These students and theirparents may rely on public transit
for transportation to school and other activities. The table below presents the percentage of LEP students
enrolled at the School District of Collier County. Also shown, is the distribution of diversity for the student
population.
16.A.11.c
Packet Pg. 932 Attachment: Title VI Program 2023 Update (Strikethrough and Underline) (002) (24800 : Collier Area Transit Title VI Program)
40
TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
Table 6: Percentage of Limited English Proficiency Studentsggy
within Collier County Public Schools
Diversity of Student
Population
Hispanic 52%
White 32%
Black 11%
Mixed 2%
Asian <2%
Indian <1%
Hawaiian/Pacific Islander 0%
The information shown above is from the Collier County Public Schools Data Warehouse, updated 1/14/2020.
The number of CCPS Limited English Proficiency students very closely mirrors that of the overall
population in Collier County over the age of five.
Language Assistance Measures
The frequency with which LEP persons could or have come into contact with CAT programs, activities,
and services can be measured based on the analysis presented in the previous section. The more
frequent the contact with LEP persons, the greater the need to provide language enhanced services. The
following measureswere implemented by CAT to provide assistance to LEP persons andto documentand
measure the frequency of contact with LEP individuals.
Implemented Measures
CAT Website –Collier County’s website had previously included the capability to translate information on
the website into Spanish. As of October 2013, the Collier County website was enhanced to allow the text
to be translated to German, French, and Creole by clicking on the preferred language. In addition, the
website provides customers with general information about CAT, including fares and passes,
announcements, ADA and TD services, and “How to Ride.”
CAT Transfer Stations –Paper materials provided at CAT Transfer stations, including “How to Ride” guides,
fares, and schedules are available in both English and Spanish versions. CAT documents the number of
Total CCPS
Student
Total LEP
Student
Percentage of
LEP Students
48,000 7,680 16%
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printed materials requested in languages other than English to determine the frequency of LEP persons
using the system.
In addition to schedules and route maps, rider alerts and notices posted at the stations are translated to
Spanish and placed next to the English versions in visible locations.
Printed Materials – Spanish translations of the “How to Ride” guide and other notices and information
are provided at all locations where bus passes are sold, including libraries and other public places that
post CAT information. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions.
Announcements – Safety and security announcements are provided in both English and Spanish. Radio
announcements, including public service messages, rider alerts, and ads promoting transit are broadcast
on both English and Spanish stations. CAT staff continues to monitor the need to provide safety and
security announcements in other languages and opportunities to provide public announcements on radio
stations of other languages.
Press and Public Relations – All meeting notices, press releases, and public service announcements are
translated into other languages as requested or needed based on documentation of previous requests.
On-board Surveys – Future service planning efforts often include the dissemination of customer
demographic and opinion surveys to collect information about who is using the service and how the
service could be improved for those persons. CAT disseminates on-board surveys in both English and
Spanish to ensure that Spanish-speaking customers have meaningful access to provide input in the
planning process. During the early part of the 2020 Major Transit Development Plan, a total of 1,091 on-
board surveys were distributed in English, Spanish and Creole and . A total of 1,091 completed surveys
were analyzed.Further efforts to collect info from our passengers included placing stickers within our
buses with a QR code linked to a survey, with the results shown in Appendix G. The survey garnered 187
total responses giving us insight into the needs of our passengers.
CAT also completes periodic surveys to explore the need for providing surveys in languages other than
English and Spanish. CAT staff is made available to assist with completing surveys and taking public
comment.
Planning Meetings –According to the Collier MPO LEP Plan, the MPO advertises the availability of Spanish
interpreter services, free of charge,if requested at least seven (7) days prior to MPO Board andCommittee
meetings, workshops, forums, or events that will be noticed on the MPO website, in meeting notices
(packets), and using the following additional tools as appropriate:
•Signage
•Public outreach materials
•Community-based organizations
•Local newspapers
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•Collier County Library System
CAT representatives are members of many of the MPO Committees, including the Technical Advisory
Committee, the Congestion Management System/ Intelligent Transportation Systems (CMS/ITS), the Local
Coordinating Board, and the Pathways Advisory Committee. Therefore, Spanish interpreter services are
available at many of the meetings where CAT staff may participate in the transportation planning process.
Customer Service – CAT drivers complete the driver training program as new employees and participate
in refresher training courses annually. As part of the training, drivers are reminded of the importance of
conveying information to passengers, particularly assisting passengers with using the transit system,
especially those with language or other barriers. CAT also makes every effort to ensure that its customer
service telephone lines are staffed with persons who speak other languages. All CAT personnel complete
customer service training with periodic refreshers to underscore the importance of providing assistance
to persons with language and other barriers.
Community Outreach – CAT makes available persons who can serve as translators at all community
outreach meetings. CAT strives to ensure the competency of interpreters and translation services per the
DOT LEP guidance.
Social Media – CAT uses various social media feeds (Facebook, YouTube, and Instagram) to make
announcements regarding service delays, service proposals, upcoming events, and public outreach
activities.
Cell Phone App –CATis currently, with the help of Masabi, has in the process of developeding a mobile
ticketing application for cellular devices. This is not only a much easier and more convenient way to pay
for passenger as other methods of payments will be accepted compared to the old cash only system, but
it is yet another source of system information and notifications. The app will can be translated into
multiple prominent languagesSpanish allowing for the greatestgreater passenger inclusion.Customers are
also able to use the app to track the live location of the buses along with seating information and
estimated arrival times to help plan their trip.
Electronic Signage – CAT uses electronic signs at both transfer locations to provide service and public
information in multiple languages.
Additional Language Assistance
CAT recognizes that based on the LEP population shown as part of the Census and CCPS analysis, special
effort is necessary to communicate important transit information to some of its riders in languages other
than English. In order to meet this need, CAT will continue to conduct the activities listed previously and
enhance its LEP outreach by taking the additional steps listed below.
Community Outreach – Community organizations that serve LEP persons within the CAT service area
Census tracts where the LEP populations are greater than the county average have the ability to confirm
the statistical analysis completed using the Census data. During various transit planning processes,
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community organizations will be asked to provide information pertaining to the population(s) that they
serve. The questions will focus on the number of people served, the languages spoken, age, gender,
education levels, expectations for public services, public transportation inquiries, most frequently
traveled destinations, locations that are difficult to access, transit needs, and travel patterns. The key
concerns mentioned by the community organizations will be reviewed by CAT in an effort to improve the
provision of service to LEP persons. A listing of community agencies in Collier County is presented in
Appendix F.
CAT will also present outreach materials to schools in an effort to provide transit service information to
LEP students and their parents who may rely on public transportation to access school and other activities.
Staff Training and Development – CAT will continue to train staff on the importance of assisting LEP
persons with obtaining information and accessing the transit system. Staff will be provided with LEP
policies and procedures. In addition, all CAT staff will complete customer service training and be provided
guidance on working effectively with in-person and telephone interpreters.
Signage – CAT will continue to post signs to communicate language services available at initial customer
contact points. As additional resources permit, CAT will enhance the availability of outreach documents,
brochures, booklets, and recruitment materials in multiple languages.
Planning – CAT will participate in annual updates to the County’s evacuation and disaster preparedness
plans to ensure that the plans include the needs of all community members and especially those in
minority populations.
LEP Resources
Based on the current resources available, CAT is providing the most cost-effective means of delivering
competent and accurate language services within its service area. CAT will continue to monitor the need
for additional language assistance, including the need for greater dissemination of information in the
existing languages provided and/or translation to new languages. If additional services are needed, CAT
will determine which additional language assistance measures are cost-effective and feasible for
implementation based on the current and projected financial resources.
CAT will continue to monitor the costs associated with the existing language assistance measures and the
costs associated with implementing enhanced language assistance measures, including an estimate of the
number of staff and the percentage of staff time necessary to provide the current and proposed LEP
resources.
Project Level Public Involvement and Outreach Activities Since Last Title VI Plan
Submission
Transit Development Plan (TDP)
CAT, as part of the process for planning services and determining its capital program, develops a Transit
Development Plan (TDP). The TDP is a requirement of the FDOT. Statute requires Florida transit agencies
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to complete a major update every five years and in the interim years provide annual progress reports on
any changes and accomplishments in implementing the Plan. The TDP is a requirement to receive block
grant operating assistance from the FDOT. Since the last Title VI update CAT completed its Major TDP
Update in September 202015 for fiscal years 202016-203025 with annual updates in 202116 through and
202219. CAT will be is currently completing the 20230 Major Annual TDP Update for fiscal years 2020-
2030in the coming year. A simple, yet key ingredient, of any good public outreach effort is the
effectiveness of listening and how that information is incorporated into the study process. The most
effective plans include activities and methods oriented specifically to the project study area and an
understanding of the local and regional character. Collier Metropolitan Planning Organization (MPO)and,
Collier Area Transit (CAT)), and the Consultant Team recognize the importance of public engagement and
have developed strategies to engage the public, stakeholders and agencies involved in the development
of the Transit Development Plan (TDP). The Public Participation Plan (PPP) for this project includes proven
outreach efforts that go beyond “the minimum requirements”. The team has identified a menu of
opportunities to provide the public information, listen to their concerns and suggestions, and find ways
to incorporate solutions into the TDP.
Public participation activities have been designed to encourage participation throughout the entire TDP
process. Our Team has identified methods of communication that best serve the needs of Collier County,
but are flexible enough to make changes, if necessary, to ensure maximum feedback. Our goal is to reach
and hear from as many people and organizations as possible to ensure that their voices are heard. The
2020 – 20302023 Annual TDP Major Update public involvement activities will include the following:
x Public Workshops - Two public workshops will beare held at key milestones in the Major TDP
Update study process, first early in the process, to educate attendees about the TDP effort and
collect input on gaps and unmet needs. The second public workshop will focus on obtaining
feedback on the proposed improvements.The upcoming Annual TDP Update will include one
public workshop in the process to obtain input regarding the updated plan.
The meeting will be planned and scheduled to maximize opportunities for citizen participation by
selecting venues in areas that have bus access and we will piggyback these workshops with other
community events to ensure a good turnout. The meeting will be held at times to best
accommodate a variety of work and personal schedules. There will be a comment period open for
one week before and one week after each public meeting (7 days) where the public can submit
comments, questions, and concerns via email, phone call, social media, and written letters
without being required to attend the public workshops.
x On-Board d Onlinenee Passenger Survey -A pPassenger surveys haves been conducted of the fixed-
route patrons on-board CAT vehicles to obtain information related to the demographics,
attitudes, preferences, and habits of current riders as part of general information collection and
our the current Major Transit Development Plan research. To allow for enough valid survey
responses to support statistical rigor of the results, the survey efforts covered 100% of CAT’s
scheduled fixed-route bus routes. We have affixed stickers with a QR code linked to our surveys
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on the back of bus seats that allow patrons to easily access the survey while riding the bus.The
surveys too were conducted by individuals riding the buses. The survey efforts resulted in 1,091
responses.
x Online Survey - The Team will conduct a regional online survey of the general public in Lee and
Collier Counties to help better understand their needs and concerns and, especially, persons who
do not currently use the CAT services. The online survey will be posted on the County website
and distributed via any current email/social media outlets and mailing lists available to Collier and
Lee Counties, including opportunities to use relevant social media platforms.
x Stakeholders Interviews - To assess the attitudes of key local officials and community leaders
regarding the transit system, a series of stakeholder interviews were conducted during the TDP
development process. The interview purpose was to assess political and community leaders’
views on transit’s current and future role in the community, transit funding, and other issues
relevant to mobility needs and the transit services. Stakeholder interviews were conducted with
representatives from the Collier County Board of County Commissioners, City Council members
from the municipalities with the County, City and County Managers, and representatives from the
Greater Naples and Immokalee Chambers of Commerce.
x Discussion Group Workshops – Two Discussion Group meetings were held on March 31
st, 2020.
The sessions were conducted virtually, due to the Coronavirus restrictions and were structured in
smaller groups (10-12 persons) to permit more in-depth and candid discussion about issues and
needs. The focus will be on mobility needs and interests of the business community, tourists and
tourism, health care access, community services, social services, Department of Labor, seniors,
and students.
x Ongoing Social Media - In conjunction with the method of notices described above, leveraging
the use of social media is cost-effective and can reach a large segment of population who are
younger, trendy, and more prone to becoming involved in an issue that affects their community.
Both social media and the County and MPO websites willbe used appropriately to raise awareness
about the project and to provide opportunities for the public to comment and used as a means to
provide information and notice of the public meetings and community workshops.
•Collier MPO and Committees - The TDP methodologies and document are taken to the MPO for
feedback and approval. All MPO Board and Committee meetings are open to the public.
•Collier County Board of County Commissioners -Prior to submittal to the FDOT, the CAT governing
board must adopt the TDP. The meeting for adoption of the TDP is a regular County Commission
meeting noticed in accordance with the Florida Sunshine Law and open to the general public.
CAT recognizes that its operators have the majority of contact with customers who provide them with
input on the system; therefore, during the update to the TDP, CAT also gathersed public input through
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operators. Bus operators are a valuable source of information as they reflect the eyes and ears on the
road for CAT’s daily operation. Operator insight into public opinion and need can also supplement
information that cannot be collected through other means. Information can include safety and security
issues, an understanding of travel characteristics on specific routes, and representation of needs for those
who may not be willing to participate in other public outreach activities.
The first year of the TDP financial plan is used as the agency’s POP (Program of Projects). The POP is also
provided to the Collier MPO for use in the development of the Transportation Improvement Plan (TIP).
Through the Collier MPO’s TIP process, the POP is available for additional public comment. CAT publishes
the POP, annually at the time of grant application.
Fare Study
In 2018 CAT conducted a fare analysis to evaluate the fare structure for the bus system and determine
whether a fare change would be warranted. The study met the FTA Title VI requirement.
Public Outreach
As part of this fare study, a rider intercept survey and public workshops were conducted to gather input
on potential fare changes from both fixed-route and paratransit riders.
x Rider Intercept Surveys -CAT staff conducted an intercept survey via tablet of 80 riders at the CAT
Transfer Center on January 18–19, 2018.
x Public Workshops-Two public workshops were held on January 30, 2018, to solicit feedback from
the public on potential fare changes for CAT’s fixed-route and paratransit services. The workshops
were noticed on CAT buses in English, Spanish, and Creole.
The first workshop was held at the CAT Transfer Center in Naples from 10:00 AM–2:00 PM, and
the second was held at CareerSource Southwest Florida in Immokalee from 4:00–7:00 PM.
Workshop participants were asked to complete an exercise sheet to provide feedback on
potential fixed-route and paratransit fare change scenarios.
Fare Increases and Service Changes
Fare Increases
The Collier County Board of County Commissioners, in its efforts to ensure Title VI Compliance, established
local guidelines for service changes and fare increases as part of the Transit Development Plan. Major
service changes require a public hearing announcement in a newspaper of general circulation (the Naples
Daily News) and Board of County Commissioners approval. Determination as to whether or not a
modification constitutes a major change is determined on a case-by-case basis, with the exception of total
elimination of a specific route service which is automatically considered a major service reduction. The
CAT Route Fare or Service Change Policy is provided in Appendix C of this plan.
In accordance with FTA Circular 4702.1B, minority and low-income populations will be examined to
determine whether any disproportionate impacts would occur with a potential fare change. In addition,
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if a disproportionate impact is identified, justification on how an alternate action would result in an even
greater impact to these populations or actions to mitigate the potential impacts will be identified.
Service Changes
CAT completes minor service changes on a regular basis related to running time adjustments to improve
the efficiency and effectiveness of service. Ridership and stop-level automatic passenger counter (APC)
data along with supervisor and operator input are utilized when making these minor service changes.
Prior to a service change, CAT posts notices on-board its vehicles to notify customers of the impending
change. Customers are always able to comment on services and proposed changes using the CAT
customer service or by through the County website by clicking on the link “Contact Us” and send their
comments by email to rideCAT@colliercountyfl.gov All comments are tracked and responded to, if
warranted.
Table 7: Service Changes Since the Last Title VI Update (e (July 2017April 202020 ––March 2020January ppp yyyy(uuuuuuulylylylylylylyJuJuJuJuJuJJJuJu 2020202020202017171717171717AAAAAAA –MaMaMaMaMaMaMarcrcrcrcrcrcrchhhhhhhMMMMMMMMMM 2020202020202020202020202020JJJJJJJ
20232323))
Route Type of Change
FY202017 -20230
Route
11
In April 2018November 2021, three (3) loops were added to the peak hours of the route to
increase frequency to encourage ridership and access to employment/shopping
opportunities.
Route
12
In April 2018November 2021, one (1) loop was added removed within the identified peak
hours of the route.in the morning hours of the route to provide revenue hours elsewhere.
Route
17
In November 2021, the path was adjusted along with removal of Route 18 to continue
providing service along Rattlesnake Hammock Rd. and Collier Blvd.
Route
18
In November 2021, Route 18 was removed from service to provide revenue hours to other
routes. This service area was still covered by our Routes 17 and 24.
Route
19
In November 2022, Routes 19 and 28 were consolidated into a single route 19 that covers
the same service area but removed duplicate service.
Route
20
In November 2022, Routes 20 and 26 were consolidated into a single route 20 that covers
the same service area and will service riders from both previous routes that had lower
ridership compared to rest of the system.
Route
22
And
Route
23
In November of 20172021, Routes 22 and 23 were modified to was modified to serve the
southeastern portion of the Immokalee community, connecting with Route 23 at the State
Health Department Facility. Due to the split of a singular circulation pattern, a decline in
ridership was initially noted and this past year has slightly rebound. This move to increase
the serviceable area. Further education is necessary to the public within the area to
provide information about the newly created routes to increase the usage of the route.
Route
23
In November of 2017, Routes 22 was modified to serve the southeastern portion of the
Immokalee community, connecting with Route 23 at the State Health Department Facility.
Due to the split of a singular circulation pattern, a decline in ridership was initially noted
and this past year has slightly rebound. This move to increase the serviceable area. Further
education is necessary to the public within the area to provide information about the
newly created routes to increase the usage of the route.
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Route
24
In November 2021, this route was incorporated to service the area previously covered by
the Route 18, and schedule changes were made to allow frequent service along US41 and
intermittent service to the rural areas at the west end of US41.In March of 2020, the stop
at San Marco Road was removed and three stops on Six L’s Farm Rd was added increasing
coverage in a transit dependent area of migrant farm workers. A Route alignment was
adjusted to service Regal Acres. The change was incorporated as a result of a request
made by the community. Staff conducted a survey within the community to evaluate the
potential use of the service prior to the route alignment. Although a decline in the
ridership was noted, the overall percentage of ridership loss was reduced with only a 7%
decline in 2018 as compared to 10% in 2017 and 15% in 2016.
Route
25
In November 2022, Route 25 realigned the western portion of the route to head
North/South on US41 rather than Goodlette-Frank Rd.
Route
26
In April 2018, an unproductive loop was eliminated from the route. With the modifications
made, the route continues to experience ridership decline.In November 2022, Route 26
was consolidated into Route 20.
Route
2729
The beach bus service was added into service in FY17 to increase access to Delnor Wiggins
State Park. The original service in FY17 was a singular route with two buses. The second
year was two different routes and two buses, and the third year, due to financial
constraints routes were reduced as well as the number buses. The third year the service
only utilized a single bus on a single route. All route modification implemented each year
was done to accommodate the public and their mobility needs which resulted in ridership
dramatically increased each year. In November 2021, North Collier Regional Park was
removed from service due to low ridership at the location.
Route
121
In November 2021, the starting point of the route was changed, but kept the same service
area.
Major service changes, which represent modification to a route or a route’s ridership without elimination
of the route, are reviewed through CAT’s internal meeting process, where managers, the DivisionDirector
review the impact of the potential route modifications. These types of service changes occur when a route
is deemed to be a consistent low performer with regard to ridership, farebox recovery, and latent demand
from the service area of the route (evaluated using APC data) or when the agency’s budget has been cut
requiring service reductions. For these route changes, the public has an opportunity to comment
consistent with the adopted CAT PPP.
Service elimination is the final type of service change that might have an adverse impact to Title VI
populations. Extensive analysis and public input isare required for the elimination of a route. To ensure
compliance with Title VI requirements, public meetings are to be conducted in locations that are
convenient and accessible for minority and LEP communities. Coordination with community- and faith-
based organizations, educational institutions, and other organizations to implement public engagement
strategies that reach out specifically to members of affected minority and/or LEP communities. Multiple
means of communication will be offered to the public and notices of such communication efforts will be
consistent with the adopted CAT PPP.
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Service increases may be implemented with approval of the Division Director with final decision to
implement any major service changes (as defined Appendix D of this report) made by the Collier County
Board of County Commissioners.
Membership of Non-Elected Committees
CAT utilizes an appointed Public Transit Advisory Committee (PTAC) as well as the Collier MPO and its
committees to assist in decision-making. The MPO has a Technical Advisory Committee (TAC), a Citizen’s
Advisory Committee (CAC)and the Local Coordinating Board (LCB) who are consulted for transit decisions.
The racial composition of the committees is provided below in Table 78.
Minority Representation on Decision-Making Bodies
CAT will continue to utilize the Collier Public Transit Advisory Committee (PTAC) and if applicable,
supplement with the Collier MPO process for decision-making and will encourage diversity on these
committees. Efforts to encourage the participation of minorities on the committee include outreach to
social service agencies and existing member promotion of vacancies to the general public including
minorities and posting public notices through the County’s Communication Division.
Table 8: Racial Composition of Bodies that Provide Input to Decision-Making Bodies
PTAC Racial Composition TAC Racial Composition CAC Racial Composition LCB Racial Composition
White Male -55 White Male -78 White Male -68 White Male -64
White Female - 1 White Female -45 White Female -24 White Female -59
Black Male -120 Black Male - 0 Black Male -01 Black Male - 0
Black Female - 0 Black Female - 1 Black Female - 0 Black Female - 1
Hispanic Male - 0 Hispanic Male -10 Hispanic Male - 1 Hispanic Male -1
Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 0 Hispanic Female -10
Other Male - 0 Other Male - 0 Other Male - 0 Other Male - 0
Other Female - 0 Other Female - 0 Other Female - 0 Other Female -10
Vacancy -01 Vacancy -10 Vacancy -40 Vacancy -32
Description of the Agency’s Criteria for Selecting Transit Providers to Participate in any FTA Grant
Program
The Collier County Public Transit & Neighborhood Enhancement (PTNE) Division is responsible for planning,
operating, and managing CAT public transportation services through a contract operator. CAT utilized the
Collier County procurement process to ensure that the procurement process is fair and open to all
providers. CAT transit services have always been contracted since its inception in 2001 and have not
affected the level of service for the system. If any changes in the contracted provision of service results
in a change to the level of service provided, an analysis of such change on Title VI populations will be
conducted and submitted to FTA as an addendum to this plan. If any adverse impact is found through the
analysis, appropriate and swift action will be taken to remedy or mitigate the impact. In addition, the CAT
Disadvantaged Business Enterprise Program isincorporated into the procurement to allow disadvantaged
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businesses an opportunity to provide service. There have been no Transit providers that receives grant
funding through CAT however in the event that occurs CAT requires Transit providers to complete CAT’s
customer service and ADA training course and agree to the same FTA Certifications and Assurances as
CAT.Having the Certifications and Assurances as well as the sub-recipientmonitoring allows CATto ensure
that contract transit providers are delivering service in an equitable and non-discriminatory manner. Final
approval of any selected transit provider is completed by the Collier County Board of County
Commissioners at County Commission meetings, which are advertised and open to the public.
Process for Ensuring that all Sub-recipients are Complying with the General Reporting Requirements of
this Circular
As previously stated, CAT will complete sub-recipient training and monitoring to ensure that sub-
recipients are complying with all Certifications and Assurances, including those regarding
nondiscrimination.
The monitoring would be randomly scheduled for all sub-recipients to ensure compliance.
A Description of the Procedures the Agency uses to Pass-through FTA Financial Assistance in a Non-
Discriminatory Manner
The following procedure has been established to be utilized when FTA funds are pass-through to sub-
recipients. CAT will utilizes an independent selection committee comprised of various racial backgrounds
to assist in the decision making regarding FTA financial assistance. CAT will confirm that the agency is
valid to operate in the state and is registered with the Central Contractor Registration (CCR). Applications
for assistance from CAT are then provided to the independent selection committee for review and
comment. The selection committee will be is provided a form for rating contractors and guidance on each
rating category. The selection committee is not allowed to discuss the applications until the advertised
selection committee meeting, which is open to the public. For all uses of FTA financial assistance the
Collier County procurement process and federal purchasing guidelines are utilized. Whenever, there is a
conflict between the Collier County Procurement Policy and the Federal Procurement Guidelines and FTA
funding is being utilized the Federal Procurement Guidelines are utilized throughout the purchasing
process. Collier County provides vendor of all procurement opportunities to allow open and non-
discriminatory access on its website. The full procurement policies for Collier County can be found on
their website at:http://www.colliergov.net/index.aspx?page=762
Title VI Equity Analysis for New Facility Construction
Construction Projects
CAT Operations and Transfer Station – 8300 Radio Road
In 2017, the CAT Operations and Maintenance Facilitywas severely damaged by hurricane Irma. Although
Irma was a strong hurricane, a majority of the damage could be directly related to the age and material
integrity of the facility. As a result of the damage and the continual aging of the structure, CAT along with
other professionals have concluded that the facility has met its useful life and should be replaced on the
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existing site. In September 2020, Collier County received notice of award from the Federal Transit
Administration (FTA) for $9,020,000 under FTA’s Bus and Bus Facilities Program which will be used in part
to construct a new Operations & Maintenance facility on site. Staff has secured a total of $14,16,652
towards the $18,169,791 estimated project cost. responsible County staff believe that it is time to upgrade
to ensure that the facility will remain operational for the foreseeable future. For the facility upgrades to
take place CAT has to secure grant funds to help facilitate this need. CAT staff is currently pursuing the
needed funds by applying for a grant. The new upgraded facility will ensure an efficient and effective
transit service to meet the needs of passengers.
In addition to construction projects, CAT staff obtained approval of its is amending the current conditional
use (CU) on the 8300 Radio Road Facility which currently limits the total number of allowable routes to
converge at this location. The amendment is to eliminate the limit on the number of allowable routes that
could utilized the transfer facility. The elimination of the cap has will opened the CAT system up to connect
with regional bus companies, allowing greater regional access for transit dependent populations.
Figure 2: CAT Operations and Maintenance Facilityty
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CAT Intermodal Transfer Facility - Immokalee
Collier County is planning to construct a transfer facility in the Immokalee Community on a vacant parcel
owned by Collier County. The proposed project site is a grassed field adjacent to a green wooded area
with an asphalt/concrete driveway providing vehicular access to the Health Department and a
maintenance shed. The property is approximately 1.7 acres in size and is zoned Residential Single Family-
3 with a conditional use providing for governmental facilities. The facility does not meet the requirement
for an equity analysis because it will not require land acquisition and the displacement of persons from
their residences and businesses.
The bus transfer station will include passenger and transit efficiency enhancements including new bays
for the buses to pull off the street; canopy cover for the sheltered transfer of passengers; waiting platform
with benches and trash receptacles; vending machines for food or a Food Truck vendor and possible fare
media; restroom facilities for passengers and drivers; cover for passengers; and ADA improvements.
Figure 3 below depicts the site plan for the proposed improvements. Currently passengers transferring
at this location are using a shelter that is located in the parking lot shared by visitors to the Health
Department, County Library and the David Lawrence Center.
Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility y
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Title VI Plan Approval
The Title VI Program Update has been approved by the Transit Manager who is responsible for ensuring
that CAT policies are developed and followed accordingly. The Transit Manager has been granted the
authority by the governing body, to sign any and all assurances, certifications and other documents that
may be required in connection with the Title VI Program. The Transit Manager is also granted authority
to make necessary modifications to the Title VI Program to ensure compliance with 49 C.F.R., part 53.The
resolution granting such authority is provided in Appendix H of this document.
Requirements of Transit Providers
Chapter IV of FTA Circular 4702.1B provides program specific guidance for recipients that provide public
transportation that that operate fixed route and demand response service. Additionally, the circular
provides specific requirements for transit providers that operate 50 or more fixed-route vehicles in peak
service and are located in a geographic area with a population of 200,000 or greater. CAT meets the
requirements for a transit provider that operates with fewer than 50 fixed route vehicles, therefore only
the system-wide standards and policies are required.
System-wide Service Standards and Policies
Service standards and policies have been set for each mode of service operated by CAT, including local
fixed-route bus, express bus service (service between Immokalee and Marco Island), Beach Bus service
(service along Bluebill Avenue for the Vanderbilt Beach area), and CAT Connect paratransit demand
response service. Quantitative standards for vehicle loads, vehicle headways, on-time performance, and
service availability are listed below. These standards are the desired targets for CAT and any deviation
from the standard will be reviewed in accordance with the monitoring program to ensure adequate and
equitable system performance.
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Vehicle Load
Vehicle load is defined as the ratio of passengersto the total number of seats on a vehiclewith a standard
established for peak and off-peak times.
Routes which are experiencing capacity issues for three consecutive trips, at least two days per week may
be candidates for increased frequency or a larger vehicle with additional seating capacity.
Table 9: Vehicle Load Standards
Vehicle
Type/Service
Seating g
Capacity
Standing g
Capacity
Maximum
Vehicle
Load –
Off-Peak
Maximum
Vehicle
Load –
Peak
Maximum
Load
Factor –
Off-Peak
Maximum
Load
Factor -
Peak
Low-Floor
40’ Bus
(Fixed-
Route)
38 41 79 79 2.08 2.08
Low-Floor
40’ Bus
(Express-
Route)
38 41 79 79 2.08 2.08
Low Floor
35’ Bus
(Fixed-
Route and
Trolley)
31 44 75 75 2.38 2.38
Low Floor
30’ Bus
26 17 43 43 1.61 1.61
Low Floor
24’ Bus
(Paratransit)
12 0 12 12 1.00 1.00
Low Floor
23’ Bus
(Paratransit)
12 0 12 14 1.00 1.00
Vehicle Headways
Vehicle headway is the amount of time between two vehicles traveling in the same direction on a given
line or combination of lines. A shorter headway corresponds to more frequent service. Vehicle headways
are measured in minutes (e.g., every 15 minutes); service frequency is measured in vehicles per hour (e.g.,
4 buses per hour). Headways and frequency of service are general indications of the level of service
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provided along a route. Vehicle headway is one component of the amount of travel time expended by a
passenger to reach his/her destination.
Local bus service should be scheduled with headways of not more than 60 minutes during the peak
periods and 90 minutes during off-peak. The current CAT service span is shown in Table 9 below.
Table 10: CAT Service Levels by Routes
Route Route
Description/Gp/
eographic gp
Location
Monday - Saturday Sunday
Service Span Frequency Service Span Frequency
Route 11 US 41 to Creekside
Park of Commerce
6:00 AM-8:4952 PM 90 minutes 7:30 AM-5:56 PM 90 minutes
Route 12 Airport Rd. to
Creekside Park of
Commerce
6:05 AM-7:020PM 90 minutes 7:30 AM-5:2450 PM 90 minutes
Route 13 NCH & Coastland
Mall
6:05 AM-8:107:50
PM
60 minutes 7:05 AM-5:520 PM 60 minutes
Route 14 Bayshore Dr. &
Coastland Mall
6:35 AM-6:3225 PM 60 minutes No service N/A
Route 15 Golden Gate City via
Santa Barbara Blvd.
5:355:35 AM-8:268
PM
90 minutes 6:58 AM-5:528PM 90 minutes
Route 16 Golden Gate City via
Golden Gate Pkwy
4:35 AM-5:2658 PM 90 minutes No service N/A
Route 17 Rattlesnake &
Florida
Southwestern
College
6:00 AM-7:0422 PM 90 minutes 7:30 AM-5:2052 PM 90 minutes
Route 18 US 41 & Naples
Manor
6:30 AM-6:20 PM 90 minutes No service N/A
Route 19 Golden Gate Estates
to Immokalee City
4:45 3:35 AM-
8:4297 PM
60 minutes 67:050AM-9:3925 AM
5:05 PM – 7:48 PM
21 runs
Route 20 Pine Ridge Road to
Goodlette-Frank Rd.
6:00 AM-6:004:40
PM
90 minutes 7:350 AM-9:00 AM
16:4000 PM-3:05
PM
90+minutes
Route 21 Marco Circulator*7:406:00 AM-4:50-
7:32 PM
90 minutes 7:406:00 AM-
4:507:32 PM
90 minutes
Route 22 Immokalee
Circulator*
5:45 AM-8:527:55
PM
90 minutes 79:00 AM-5:526:50
PM
120 90 minutes
Route 23 Immokalee
Circulator*
7:300 AM-7:250PM 90 minutes 8:00 AM- 6:50
PMNo Service
N/A120 minutes
Route 24 US 41 East to
Charlee Estates
6:145AM-6:477:29
PM
90 minutes 8:45 AM-4:542 PM 90 minutes
Route 25 Golden Gate Pkwy &
Goodlette-Frank Rd.
6:00 AM-6:004:38
PM
90 minutes 129:05 AM-4:29 38
PM
180 90 minutes
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Route 26 Pine Ridge Rd. to
Clam Pass Beach
9:05 AM-4:23 PM 90 minutes 9:05 AM-4:23 PM 90 minutes
Route 27 CR 951 & Immokalee
Rd to Creekside POC
6:005:45 AM-
7:506:52 PM
90 minutes 7:30 25 AM-
6:225:12 PM
90 minutes
Route 28 Golden Gate Estates
to Immokalee City
via Everglades Blvd.
3:35 AM-7:35 PM 3 runs 5:05 PM-7:51 PM 90+minutes (1 run)
Seasonal Route(s)
Route 29 Bluebill Avenue
Beach Bus
9:00 AM-3:00 PM 60 minutes 9:00 AM-3:00 PM 60 minutes
Express Route(s)
Route 121 Immokalee to Marco
Island (Express)
5:430AM-6:448 PM 2 runs 5:430AM-6:448 PM 2 runs
On-Time Performance
On-time performance is a measure of runs completed as scheduled. Fixed Route trips are measured by
both its early departure and late arrival.Paratransit On-time Performance is defined as the percent of trip
late as defined by the trip timing preference. Certain trips provided on the paratransit demand response
service also are evaluated based on the early arrival time (work and medical trips cannot be dropped off
earlier than 30-minutes of the scheduled time).
The on-time performance standard for all bus modes operated by CAT is measured by the arrival time not
exceeding 5 minutes later that the schedule time. The goal for CAT is to achieve 95 percent on-time
performance for all bus transit. Routes performing with an on-time performance of less than 85 percent,
which is not the direct impact of weather, traffic incidents, detours, and/or events over a consistent period
of two or more weeks, will be reviewed to determine if schedule modifications are necessary to meet the
on-time performance standard. The paratransit mode on-time performance goal is 95 percent.
Passengers are offered “negotiated times” or options of pick-up times based on vehicle availability, the
distance of the trip, and passengers requested pick-up or drop-off time. These scheduling windows are
dependent on the trip length of the pick-up and drop-off points. Trips lengths that are less than 9 miles
will have a 60-minute scheduling window. Trips lengths that are between 9 miles to 18 miles will have a
75-minute scheduling window and trip lengths of over 18 miles will have a scheduling window of up to
120-minutes. Once the passenger accepts one of the “negotiated times” this will serve as an estimated
arrival time with a 30-minute window. Medical appointments and employment must follow the “30
minutes early to zero minutes late” policy. Table 110 provides the quantitative on-time performance
standards.
Table 11: On-Time Performance
Mode On-Time
Performance
On-Time
Performance
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Measure
(Percent)
Measure
(Time)
Local Bus 95 %Up to 5
minutes late
Express
Bus
95% Up to 5
minutes late
Trolley Bus 95%Up to 5
minutes late
Paratransit
Bus
90% 0 minutes
late
Service Availability
Service availability is a general measure of the distribution of routes within a service area. The basis
of providing public transportation is to ensure access to those who need the service and attract choice
riders. In an effort to reach the maximum number of users, within the available budget, CAT provides
service from 3:345a.m. to 8:52 49 p.m., Monday through Saturday and 5:430 a.m. until 7:4851 p.m. on
Sundays. CAT determines service availability based on financial resources, public input, performance of
existing routes, transit orientation index (population and employment density, income, age, and zero-car
households), safety guidelines, and development patterns. CAT minority routes are shown in Table 121
and are those routes that have at least 1/3 of their revenue miles in a minority census block group. CAT
service is available as shown in Table 9. Routes are concentrated in the urban area to allow the highest
level of access to community resources, with additional routes providing linkages to suburban and rural
areas.
Paratransit service for ADA customers is provided within ¾-mile of a fixed-route bus line. The current
service including the ¾-mile ADA paratransit service buffer is displayed in Map 2.2.
Table 12: CAT Minority Routes
Route Total Route
Miles
(Round (
Trip)
Total Route
Miles (one-(
Way)
Route Miles
within Minority y
Block Group p
(Round Trip)
Route Miles
within Minority y
Block Group p
(One-Way)
Percent Route
within Minority y
Block Group
11 25.0 12.5 6.8 3.4 27.2
12 24.6 12.3 9 4.5 36.6
13 26.8 13.4 18.4 9.2 68.7
14 27.0 13.5 16.8 8.4 62.2
15 48.6 24.3 36.8 18.4 75.7
16 48.6 24.3 29.8 14.9 61.3
17 43.0 21.5 30.8 15.4 71.6
18 42.4 21.2 30.4 15.2 71.7
19 168.2 84.1 61.4 30.7 36.5
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20 24.2 12.1 7.2 3.6 29.8
21 56.0 28 13.6 6.8 24.3
22 42.6 21.3 42.6 21.3 100
23 42.4 21.2 42.4 21.2 100
24 24.0 12 17.6 8.8 73.3
25 28.6 14.3 10.2 5.1 35.6
26 23.4 11.7 7.2 3.6 30.8
27 61.6 30.8 27.4 13.7 44.4
28 169.0 84.5 58.2 29.1 34.4
121 A 138.6 69.3 57.8 28.9 41.7
121 B 129.4 64.7 51.8 25.9 40.0
All of CAT routes serve a minority census block group, while approximately 5045 percent of the service
provided has the majority (50 percent or more) of the service within minority census block groups.
Based on the urbanized area characteristics service could be extended to major commercial/ employment
uses based on overall square footage and/or number of employees/patrons, including the following
thresholds.
•Individual businesses of 200 or more employees
•Shopping centers of more than 1,000 square feet of leased retail space
•Medical facilities with more than 100 beds
•Academic institutions with an enrollment of 1,000 full time students
•Government agencies that attract substantial daily patrons
The bus stop spacing standards for the network will be implemented based on population density along
the route and based on roadway speed as listed below.
•An average of 4 bus stops per mile where roadway speeds are 35 miles per hour or lower.
•An average of 2 bus stops per mile where roadway speeds are 45 miles per hour or higher.
The roadway speed impacts customer safety when accessing stops and also the safety of vehicles when
the bus is entering and exiting the travel lane to pick up and drop off customers. Stops will also be placed
closest to signalized intersections, as appropriate on higher speed roadways.
Service policies
Transit Amenities for Each Mode
CAT currently provides fixed-route service throughout the urban area, one express route, and paratransit
service. Paratransit service does not provide shelter and stop amenities since it is a door-to-door
reservation based service and stops may be made throughout the ADA and Transportation
Disadvantageds (TD) paratransit service area. The bus service stops and shelters are provided throughout
the service area to give the greatest level of access to the majority of system users. CAT currently has
605591 bus stops throughout their service area. Shelter placement is largely based on funding available,
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TITLE VI PROGRAM 20223000 - 20226363323002663330000000000000006633333333333
accessible land, and passenger boardings and alightings. CAT provides amenities related to service along
each route based on the following:
•Fixed-route bus stops are provided based on the number of passengers boarding and alighting at
stops; availability of right of way, and provision of ADA access. Stops are placed approximately
every two blocks on lower speed roadways and in more population dense areas and every ¼-mile
along higher speed roadways. Shelters are placed at locations in the same manner as bus stops,
but geared toward stops with higher patronage as identified through the use of automatic
passenger counter (APC) data.
•Express bus stops and shelters are located at the origin, midpoint, and destination of the express
bus route.
Map 2 identifies the current bus stop locations for CAT bus and express bus, along with the locations of
the CAT transfer centers.
Vehicle Assignment for Each Mode
Vehicles are randomly assigned on a daily basis. The only caveat to random vehicle assignment is a
determination based on vehicle size to ensure that the vehicles can handle the passenger capacity and
navigate the operating environment. Within the size category vehicles still receive random assignment.
Map 2: Bus Stop Amenities Locations for or Low Income and Minority PopulationLimited English ggooooooooowwwwwwwwwInInInInInInInInIncococococococococomememememememememeLoLoLoLoLoLoLLoLoLoananananananananand dddddddd MiMiMiMiMiMiMiMiMinononononononononoririririririririritytytytytytytytyty PPPPPPPPPopopopopopopopopopulululululululululatatatatatatatatatioioioioioioioioionnnnnnnnnLLL
Proficiency y AreasyyyyA
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Other Areas of Title VI Considerations
Transit Security
CAT makes every effort to ensure that its vehicles and facilities are safe for the general public and staff.
As a division of Collier County, CAT works with the Collier County’s Security Personnel on campaigns and
efforts that increase the safety and security of the transit system. Othertransit security efforts completed
by CAT include regular training sessions with the Collier County Emergency Management Staff in
coordination with local Fire and Law Enforcement Departments on Tabletop sessions, and the installation
of cameras on buses. CAT also maintains a preventative maintenance schedule in accordance with FTA
guidelines to ensure the safe performance of vehicles. Newly installed shelters contain solar lighting and
CAT is in the process of retrofitting shelters with lighting to enhance security at bus stops.
Assessment of Compliance
Monitoring
As stated earlier in this Plan, CAT conducts several efforts to monitor the quality of the service it provides.
Regular monitoring efforts including service review and amenities placement, are conducted by CAT.
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Quarterly monitoring efforts to review service for Title VI compliance include, but are not limited to,
various planning studies such as the TDP and COA. As part of the monitoring activities, CAT also reviews
travel patterns and journey to work characteristics of the County population. CAT utilizes staff input and
public feedback to monitor performance as well as conduct a review of statistical data reported to the
National Transit Database. As part of its monitoring, CAT also reviews the performance of peer agencies
to ensure that it is on par with the performance of similarly-sized or adjacent area transit systems. The
peer review is included as Appendix E.
As part of CAT’s monitoring process, the following procedures and guidelines are carried out to monitor
compliance with Title VI. Periodic compliance assessments are undertaken to determine whether transit
service provided by CAT to minority communities and minority users is consistent with the objectives of
this Plan. The assessments will identify possible areas of noncompliance and implement corrective actions
to include the following:
•Establish procedures for developing and maintaining standards for compliance with Title VI.
•Establish internal guidelines for making determinations of compliance with Title VI as part of the
local decision-making processes and continue project management and contract administration
responsibilities.
•Establish internal guidelines for making determinations.
•Evaluate system-wide service changes and proposed improvements at the planning and
programming stages to determine whether the overall benefits and costs of such changes or
improvements are distributed equitably and are not discriminatory.
•Conduct compliance assessments of transit services and benefits to assure compliance with the
spirit and intent of Title VI.
•Take action on findings and recommendations made by review officials to remedy such findings.
Information Dissemination
CAT will continue to provide information to minority communities and the general publicusing its website,
public notices, meetings, workshops, hearings, presentations, and posting information on vehicles.
Additional public information dissemination to minority and low-income populations is covered in the LEP
section of this Plan. CAT staff will also continue to participate at various community events throughout
Collier County to disseminate information.
Customer Service Surveys
CAT from time to time will conduct customer surveys to assess its performance and gather information
on market demands. Customer survey information can be a useful tool in assessing performance and
guiding future direction.
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Incorporating Corrective Action
Upon identification of the need for corrective action by the FTA, CAT will commence corrective actions to
remedy identified deficiencies and incorporate the corrective actions into the Transportation
Improvement Plan to assure compliance with Title VI.
Procedures
CAT will maintain procedures identified in this Plan to assure continued compliance with Title VI. These
procedures will allow for comparing the level and quality of transit services against overall system
averages. These procedures will document both the Level of Service Methodology and the Quality of
Service Methodology used.
Public Information
In compliance with the requirement of the U.S. Department of Justice, the Department of Transportation,
and the FTA, the following information will be disseminated and made available to the public upon
request.
1. This plan and its requirements will be made available to the public upon request and will be
available for review from the CAT website or in the CAT offices during regular business hours.
2. CAT will maintain records and submit compliance reports and assessments as required and make
available such information to the general public upon request.
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Map 3: Minority Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
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Map 4: Low Income Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
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Appendix A
Title VI Complaint Form
Section I:
Name:
Address:
Telephone (Home/Cell): Telephone (Work):
Email Address:
Large Print Audio Tape
TDD Other
Section II:
Are you filing this complaint on your own behalf? Yes* No
If you answered “yes” to this question, go to Section III.
If not, please supply the name and relationship of the
person for whom you are complaining:
Name:
Relationship:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission to file this complaint
on behalf of the aggrieved party.Yes No
Section III:
I believe the discrimination I experienced was based on (check all that apply):
Race Color National Origin
Date of Alleged Discrimination (Month, Day, Year):
Explain as clearly as possible what happened and why you believe you were discriminated against.
Describe all persons who were involved. Include the name and contact information of the person(s)
who discriminated against you (if known) as well as names and contact information of any witnesses.
If more space is needed, please use the back of this form.
Section IV:
Have you previously filed a Title VI complaint with this agency? Yes No
Section V:
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or
State court?
Yes No
If yes, check all that apply:
Federal Agency: ________________________State Agency: _______________________
Federal Court: _________________________State Court: ________________________
Local Agency: __________________________Equal Opportunity Commission
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Section VI:
Name of Agency complaint is against:
Contact person:
Title: Telephone:
Email: Other:
You may attach any written materials or other information that you think is relevant to your
complaint.
Signature and date required below:
__________________________________________________ __________________________
Signature Date
Please submit this form in person at the address below, or mail this form to:
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Appendix BB
Certifications and Assurances
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Appendix C
Sub-recipient Monitoring Form
77
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Sub-recipient Monitoring Form
Agency Name:_____________________________________________
Date: _____________________________________________________
Funding: (Place an “99” next to the appropriate grant source and type of funding.)
Capital _____________ Operating_____________ Both_____________
1. Verify Sub-recipient has registered with the SAM (System for Award Management) to determine
whether sub-recipients were registered before the award?
a. Registered ______________
b. Not Registered___________ date by which registration will be completed _______________. Access
site at https://www.sam.gov/portal/public/SAM/
2. Is Sub-recipient aware of the following:
a. CFDA title and number Yes_______ No_______
b. Award name and number Yes_______ No_______
c. The name of the Federal awarding agency Yes_______ No_______
d. Requirements imposed by laws, regulations Yes_______ No_______
e. Provisions of grant agreements Yes_______ No_______
3. Can Sub-recipient show proof of matching funds? Yes_______ No_______
4. Does Sub-recipient have documentation that shows how the grant award was utilized?
a. Copies of expenses Yes_______ No_______
b. Copies of payment (may need to show electronic transfers to document payment from CAT)
Yes_______ No_______
c. If not available date that documentation can be produced_____________
5. Does sub-recipient have a completed audit? Yes_______ No_______
a. Are there audit findings? Yes_______ No_______
b. If yes, have findings been addressed? Yes_______ No_______
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6. If Sub-recipient has a vehicle, verify the following:
a. Sub-recipient has manifest or system to separately track grant related trips?
Yes_________ No________
b. Sub-recipient has preventative maintenance policy? Yes_______ No_______
c. Sub-recipient has valid vehicle insurance? Yes_______ No_______
d. Sub-recipient has accident reporting policy? Yes_______ No_______
7. How does Sub-recipient notify the public or customers about the vehicle, program, or resource?
_________________________________________________________
8. Is a follow-up visit needed to verify compliance with above required items?
Yes_________ No___________
Agency Signature: ___________________________________ Print Name: ______________________
Signature of Monitor: ________________________________ Print Name: ______________________
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Appendix D
Collier Area Transit
Route Fare or Service Change Policy
In accordance with the Federal Transit Administration (FTA) Circular 4702.1A Title VI of the Civil Rights Act
of 1964, Transit providers within service areas containing more than 200,000 residents to evaluate service
and fare changes and their corresponding impacts to ensure transit service is planned operated and
distributed in an equitable manner without regard to race, color or national origin. The required policies
fall in the following three categories:
x Major Service Change Policy
x Disparate Impact Policy
x Disproportionate Burden Policy
Major Service Change Policy
The FTA requires that funding recipients prepare and submit service and fare equity analyses for public
comment in consideration of proposed major service or fare changes. The purpose of this policy is to
establish thresholds that define a “major service change”, and the definition of an adverse impact created
by a “major service change”.
As contained within this policy, a major service change is defined as meeting one of the following criteria:
1. Proposed service expansions and reductions including all routing and timetable changes
remaining in effect after 12 months that exceed 25 percent of the current configurations.
2. Total elimination of service on a specific route.
3. All proposed fare changes, excluding ride free promotional events and temporary fare reductions,
that in effect after 6 months.
If a proposed major service change falls within one of the three categories above, CAT will conduct a Title
VI service and/or fare equity analysis for review and consideration by the Board of County Commissioners
and the public prior to implementing changes.
An adverse effect is defined as a major geographical or time-based reduction in service which may include,
but is not limited to, span of service changes, frequency changes, route segment elimination, re-routing,
or route elimination. CAT shall consider the degree of adverse effects in the form of an equity analysis
when planning major service changes.
The following types of service changes are exempt:
x Minor route alignment, frequency, span, or time point adjustments;
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x Routing or bus stop changes due to temporary road detours caused by construction,
maintenance, closures, emergencies, labor disruptions or strikes, fuel shortages, or safety
concerns;
x Any temporary service addition, change, or discontinuation of a route with less than twelve
months of operation;
x Changes on special service routes serving sporting events, special events, or service contracted
through other cities or agencies;
x Any service change that does not meet the definition of a major service change described above.
Disparate Impact Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by minority populations. For the purpose of this
policy, a minority population is defined as any readily identifiable group of minority persons who live in
geographical proximity, and if circumstances warrant, geographically dispersed/transient populations
(such as migrant workers or Native Americans) who will be similarly affected by a proposed program,
policy, or activity.
A “disparate impact” is defined as occurring when an adverse effect of a major service or fare change on
minority populations is at least 20 percent greater than the adverse effect on the average minority
population of CAT’s service area. In order to identify a potential impact, CAT will follow the process
illustrated within the flow chart below.
Collier County utilizes Remix Software Title VI Analysis tool to ensuring equitable public service for
protected populations
Should a proposed major service change result in a disparate impact, CAT will consider modifying the
proposed change to avoid, minimize, or mitigate the disparate impact of the change. The modified
proposed change due to potential disparate impacts will then be reanalyzed in order to determine
whether the modifications actually removed the potential disparate impacts of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the minority population and would still accomplish program
goals.
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Title VI Service and Fare Equity Analysis Process
to Identify Potential Disparate Impacts
Potential Disparate
Impacts?
NoYes
Analysis Complete
Take Action to avoid,
minimize, mitigate.
(Revise Proposal)
Reanalyze changes for
potential Disparate
Impact
Does the agency have a substantial legitimate
justification for the action or policy? Has the agency
analyzed alternatives and determined that the
selected action or policy is the least discriminatory
alternative?
Analysis Complete
No to one or both
questions.
Analysis Complete
NoYes
Potential Disparate
Impacts?
Consider revising
proposal due to
possible Title VI
violation.
Yes
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Disproportionate Burden Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by low-income populations. For purposes of this
policy, low-income population is defined as any readily identifiable group or households who are at or
below 150 percent of the U.S. Department of Health and Human Services Poverty Guidelines listed below.
Table 13: Annual Update of the HHS Poverty Guidelines
Source: Department of Health and Human Services, Office of the Secretary, Annual Update of the
HHS Poverty Guidelines
A “disproportionate burden” is defined as occurring when the low-income population adversely affected
by a major service or fare change is 20 percent more than the average low-income population of CAT’s
service area.
2023 Poverty Guidelines: 48 Contiguous States (all states except Alaska and Hawaii)
Per Year
Household/
Family Size 50% 100% 125% 130% 133% 135% 138% 150% 175% 180% 185% 200%
1 $7,290 $14,580 $18,225 $18,954 $19,391 $19,683 $20,120 $21,870 $25,515 $26,244 $26,973 $29,160
2 $9,860 $19,720 $24,650 $25,636 $26,228 $26,622 $27,214 $29,580 $34,510 $35,496 $36,482 $39,440
3 $12,430 $24,860 $31,075 $32,318 $33,064 $33,561 $34,307 $37,290 $43,505 $44,748 $45,991 $49,720
4 $15,000 $30,000 $37,500 $39,000 $39,900 $40,500 $41,400 $45,000 $52,500 $54,000 $55,500 $60,000
5 $17,570 $35,140 $43,925 $45,682 $46,736 $47,439 $48,493 $52,710 $61,495 $63,252 $65,009 $70,280
6 $20,140 $40,280 $50,350 $52,364 $53,572 $54,378 $55,586 $60,420 $70,490 $72,504 $74,518 $80,560
7 $22,710 $45,420 $56,775 $59,046 $60,409 $61,317 $62,680 $68,130 $79,485 $81,756 $84,027 $90,840
8 $25,280 $50,560 $63,200 $65,728 $67,245 $68,256 $69,773 $75,840 $88,480 $91,008 $93,536 $101,120
9 $27,850 $55,700 $69,625 $72,410 $74,081 $75,195 $76,866 $83,550 $97,475 $100,260 $103,045 $111,400
10 $30,420 $60,840 $76,050 $79,092 $80,917 $82,134 $83,959 $91,260 $106,470 $109,512 $112,554 $121,680
11 $32,990 $65,980 $82,475 $85,774 $87,753 $89,073 $91,052 $98,970 $115,465 $118,764 $122,063 $131,960
12 $35,560 $71,120 $88,900 $92,456 $94,590 $96,012 $98,146 $106,680 $124,460 $128,016 $131,572 $142,240
13 $38,130 $76,260 $95,325 $99,138 $101,426 $102,951 $105,239 $114,390 $133,455 $137,268 $141,081 $152,520
14 $40,700 $81,400 $101,750 $105,820 $108,262 $109,890 $112,332 $122,100 $142,450 $146,520 $150,590 $162,800
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Similar to the approach in identifying a potential disparate impact, should a proposed major service or
fare change result in a disproportionate burden, CAT will consider modifying the proposed change to
avoid, minimize, or mitigate the disproportionate burden of the change. The modified proposed change
due to a potential disproportionate burden will then be reanalyzed in order to determine whether the
modifications actually removed the potential disproportionate burden of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the low-income population and would still accomplish
program goals.
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Appendix E
Transit Development Plan (TDP) Capacity Analysis
Table 14: Fixed Route Capacities
Route
Average
Vehicle
Capacity/bus
Number of
Runs/
Week
Total Weekly
Seating
Capacity
Total Annual
Seating
Capacity
FY 2022
Annual
Ridership
Percent of
Capacity
Estimated
Excess
Capacity
11 30 121 3,630 188,760 102,339 54% 46%
12 30 61 1,830 95,160 52,622 55% 45%
13 30 95 2,850 148,200 44,296 30% 70%
14 30 72 2,160 112,320 35,949 32% 68%
15 30 67 2,010 104,520 71,285 68% 32%
16 30 54 1,620 84,240 33,063 39% 61%
17 30 67 2,010 104,520 22,564 22% 78%
19 30 37 1,110 57,720 73,177 127% -27%
21 30 35 1,050 54,600 13,373 24% 76%
22 30 62 1,860 96,720 28,807 30% 70%
23 30 48 1,440 74,880 18,248 24%76%
24 30 97 2,910 151,320 59,384 39% 61%
25 30 44 1,320 68,640 12,745 19% 81%
27 30 61 1,830 95,160 30,423 32% 68%
28 30 19 570 29,640 28,876 97% 3%
121 30 14 420 21,840 24,516 112% -12%
Totals 001,488,240 662,396 45% 55%
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Table 15: Demand Response Capacities
Table 16: Total Capacity Analysis and Total Vehicle Counts
989,918.00 11 10,889,098 11.79 83,960 1,290,585 12% 88%
Percent of
Capacity
Estimated
Excess
CapacityRev Miles
Avg
Capacity
Est. Annual
Seat Miles
Avg Trip
Length FY22 Ridership
Annual
Passenger
Miles
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Fixed-Route Capacity Analysis Summary
Based on the estimated capacity analysis, CAT was using approximately 4514 percent of its possible
capacity in FY202219. This shows that the existing bus service has substantial capacity remaining. Routes
with the least amount of excess capacity include Routes 11, 12, 13, 14, and 1521, 19, 28, 15, 11 and 12.
Routes with the largest amount of excess capacity include Routes 20,21, 23, 25, 26, and 2917, 13, 21, 25,
and 23. Excess capacities for these routes range between 7096 percent to 8193 percent.. It should be
noted that the NTD reported average trip length is used to determine excess capacity and Routes 121,19,
and 28 operate as routes from Immokalee to Marco Island and Naples; therefore, these routes travel a
greater distance than 7.25 miles per tripthis clearly identifies that those routes are in high demand for
those commuting to work.. When calculating excess capacity using a greater average trip length, the
excess capacity would be much less on Routes 19, 28, and 121.
Excess capacity is not necessarily a weakness in the system. The ridership-to-capacity ratio should be
monitored over time as part of future major updates to the TDP. In addition, route-by-route average trip
length estimates are needed in order to provide a more accurate reflection of unused capacity along fixed-
routes.
Demand Response Service Capacity Analysis Summary
Based on the estimated capacity analysis, CAT is using approximately 129 percentof the possible capacity.
This shows that demand response service has substantial capacity remaining. Excess capacity is not
necessarily a weakness in the system, given the nature of the requested trips. Expecting full paratransit
vans is unrealistic since the service operates on the basis of advanced trip reservations, and multiloading
is often difficult to accommodate given the often diverse nature of origins and destinations for each
patron.
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Appendix F
Transit Development Plan (TDP) Peer Review
Peer Review Analysis
This section presents the results of the peer and trend analysis conducted as part of Collier County’s 10-
year TDP to examine transit system performance. The evaluation was conducted using dataavailable from
the Florida Transit Information System (FTIS), which derives its data from the National Transit Database
(NTD). As part of the overall performance review of the system, this analysis assists with assessing the
extent to which CAT’s service is meeting its goals and objectives. Analyses include statistical tables and
graphs that summarize selected performance indicators and effectiveness andefficiency measures. These
measures are designed to review various trend components, as follows:
x Performance measures report absolute data for the selected categories; these tend to be key
indicators of overall system performance.
x Effectiveness measures refine the data further and indicate the extent to which various service-
related goals are being achieved.
x Efficiency measures involve reviewing the level of resources required to achieve a given level of
output; it is possible to have very efficient service that is not effective or to have highly effective
service that is inefficient.
Seven peer systems were selected for the peer analysis that represent transit systems with service areas
characteristics and services similar to CAT. The peer selection methodology is described in the Peer
Selection Memorandum dated February 21, 2020, shown in Appendix A of the TDP.
The peer systems are:
x City of Montgomery – Montgomery Area Transit System, AL
x Tri-State Transit Authority – Huntington, WV
x The Wave Transit System – Mobile, AL
x ART (Asheville Redefines Transit) – Asheville, NC
x Gwinnett County – Lawrenceville, GA
x Pasco County Public Transportation – Port Richey, FL
x Cape Fear Public Transit Authority – Wilmington, NC
Table 167 shows the peer system sizes in terms of the number of routes and route miles compared to
CAT. As shown, CAT has the highest number of routes compared to the peer group and falls above the
peer average of 14 routes. CAT also has the highest number of route miles of compared to the peer
systems and supplies 57.1% more route miles than the peer average of 278 route miles.
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Table 167: Peer System Characteristics
Source: Agency websites for number of routes, 2018 NTD data for route miles
Table 18 reflects the measures used in this performance peer and trend analysis. A review of the trend
and peer analysis for each measure is presented, followed by highlights of the analyses.
Table 178: CAT’s Performance Review Measures
Table 189: CAT’s General Indicator Peer Comparison
Indicator CAT Peer Group
Minimum
Peer Group
Maximum
Peer Group
Mean
CAT %
from Mean
Service Area Population 262,699 88,512 920,260 320,228 -18.0%
Service Area Pop. Density
(persons/sq. mile)
847 654 2,106 1,534 -44.8%
Passenger Trips 896,201 654,474 2,125,214 1,102,154 -18.7%
Revenue Miles 1,285,354 1,017,879 1,724,047 1,220,154 5.3%
Revenue Hours 72,018 63,524 85,636 74,035 -2.7%
Average Speed (RM/RH)17.85 14.04 20.75 16.47 8.4%
Operating Expenses $5,557,686 $5,148,844 $9,143,524 $6,495,939 -14.4%
Vehicles Operated in Max. Service 18 17 27 23 -21.7%
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Selected performance indicators for the peer review are presented in the above table, table 189.
Categories of performance indicators include service area population, population density, ridership,
revenue and vehicle miles, revenues hours, operating expense, fuel consumption, and the number of
vehicles operated in maximum service. Table 19 and Figures 4 through 25 present the performance
indicators for CAT’s peer review analysis.
Passenger trips, or ridership, are the number of passengers who board public transit vehicles and are
counted each time they board the vehicles, no matter how many vehicles they transfer to. It is ameasure
of the market demand for the service. A higher number of passenger trips is a positive metric. The total
number of passenger trips in Collier County decreased from approximately 1.3 million in 2013 to 0.84
million in 2018, a 38% decrease. Ridership decline has been seen consistently in the transit industry since
the end of the Great Recession. CAT ridership is 19.3% below the peer mean of about 1.0 million trips.
Figure 4: Peer and Trend Comparison for Passenger Trips
Passenger miles is a measure of passengers served over miles of service operated. Passenger miles are
calculated through randomized and statistically-valid survey sampling that counts elapsed miles traveled
for each passenger boarding and alighting. Higher passenger miles is a positive metric. ForCAT, passenger
miles decreased since 2013, from 11.4 million in 2013 to 6.1 million in 2018. Overall, passenger miles
decreased by 46.7% from 2013 to 2018. CAT compares favorably to the peer mean, ranking second in the
peer group.
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Figure 5: Peer and Trend Comparison for Passenger Miles
Vehicle miles are the miles that transit vehicles travel while in revenue service plus deadhead miles. This
is a measure of how much service coverage is provided or the supply of service. Vehicle miles as a metric
by itself is not positive or negative but should be viewed in relation to productivity and cost effectiveness
measures. CAT’s total vehicle miles of service increased 6.4% overall, from 1.3 million in2013 to 1.4 million
in 2018. CAT’s vehicle miles are 9% higher than the peer mean.
Figure 6: Peer and Trend Comparison for Vehicle Miles
Revenue miles are the total number of miles for which the public transit service is scheduled or that are
operated while in revenue service. This excludes miles traveled when passengers are not on board
(deadhead travel), training operations, and charter services. Revenue miles increasing faster than total
vehicle miles generally indicates a positive operational trend and points to a decreasing proportion of
deadhead miles over time relative to total miles. Revenue miles as a metric by itself is not positive or
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negative but should be viewed in relation to productivity and cost-effectiveness measures. Revenue miles
is a measure of service provided and should be slightly lower than vehicles
miles to reflect efficiency in service. CAT experienced an increase in revenue miles of 3.5% for 2013-2018.
CAT’s revenue miles were 5.6% higher than the peer mean and ranks third in the peer group.
Figure 7: Peer and Trend Comparison for Revenue Miles
Vehicle hours are the total hours of travel a transit vehicle is being operated, including both revenue
service and deadhead travel and are a measure of service provided. Vehicle hours as a metric by itself is
not positive or negative but should be viewed in relation to productivity and cost-effectivenessmeasures.
CAT had a plateauing increase in vehicle hours, with an overall 10.6% increase in vehicle hours from 2013
to 2018. CAT’s vehicle hours metric was 5.6% lower than the peer mean.
Figure 8: Peer and Trend Comparison for Vehicle Hours
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Route miles represent the total length of all routes in the network and are a measure of the linear extent
of the transit network. Route miles for CAT increased from 279 to 436 miles in 2013 to 2018, respectively,
representing a 15% increase overall. CAT ranked the highest in the peer group for the route miles metric.
Figure 9: Peer and Trend Comparison for Route Miles
Total operating expense includes all costs associated with operating the transit agency (i.e., vehicle
operations, maintenance, and administrative costs). CAT’s total operating expense increased by 6% in
2013 to 2018. However, when considering the effects of inflation, the actual total operating expense
measured in 2013 dollars increased by only 2% in the six-year period, indicating that overall operating
expenses increased annually. CAT had the third lowest total operating expense in the peer group, 9%
below the peer mean.
Figure 10: Peer and Trend Comparison for Operating Expenses
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Vehicles operated in maximum service (VOMS) are a measure of the fleet required to operate at the peak
of full service and are an important metric when assessing fleet size, as it is directly related tothe network
structure, number of routes, and frequency of service of each transit agency. CAT increased its supply of
vehicles operating in maximum service from 23 vehicles in 2013 to 28 in 2018, an approximate 22%
increase. CAT is below the group mean of 30 vehicles.
Figure 11: Peer and Trend Comparison for Vehicle Available for Maximum Service Maximum
Generally, fuel consumption is tied to vehicle miles of service and type of vehicle power employed. CAT’s
gas consumption fluctuated since 2013, but overall decreased by 11% in the six-year period. For this
performance measure, CAT is 11.3% above the group mean.
Figure 12: Peer and Trend Comparison for Fuel Consumption
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Effectiveness measures indicate the extent to which service-related goals are being met and include
service supply, service consumption, and quality of service and are represented by variables such as
vehicle miles per capita, passenger trips per revenue hour, and average age of fleet.
Vehicle miles per capita are derived from the total system vehicle miles divided by the service area
population within a ¾-mile distance of service provided and measure the supply of service providedbased
on the population of the service area. For CAT, vehicle miles per capita experienced an increase from a
low of 4.0 miles per capita to 5.2 in 2018, a growth of 31%. Vehicle miles per capita for CAT are close to
the peer group mean of 5.7, an indication that the supply of service is similar to what is typically
experienced by peer agencies.
Figure 13: Peer and Trend Comparison for Vehicle Miles per Capita
Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
Passenger trips per capita are calculated by dividing the total transit boardings by service areapopulation.
This measure of service effectiveness quantifies transit utilization within the service area. It is desirable
that trips per capita are high, meaning greater utilization of the service. Passenger tripsper capita in Collier
County experienced a 24% decrease between 2013 and 2018. CAT ranks sixth in the peer group, 46%
below the peer mean, suggesting a need for service consumption improvement.
Figure 14: Peer and Trend Comparison for Passenger Trips per Capita
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Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
Passenger trips per revenue hour are a measure used to quantify productivity and service consumption
and can help evaluate the amount of resources consumed in providing service. It is desirable for this
metric to be high, reflecting greater utilization of the service per unit of service provided. From 2013 to
2018, CAT’s passenger trips per revenue hour decreased by 43%. The decline in passenger trips per
revenue hours is consistent with the increase in revenue miles and hours of service and the decrease in
ridership. CAT is 15% below the peer mean for this metric.
Figure 15: Peer and Trend Comparison for Passenger Trips per Revenue Hour
Passenger trips per revenue mile are calculated by dividing transit boardings by revenue miles and are a
measure of the productivity of the revenue service provided. It is desirable for this metric to be high,
meaning greater utilization of the service per unit of service supplied. In Collier County, passenger trips
per revenue mile experienced a decrease of 41% during the six-year period, indicating that the agency
experienced lessening ridership productivity during the time period. The decreasing trend is driven by the
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decrease in ridership during that time period. CAT is 27% below the peer mean for this metric, indicating
a need for improvement in service consumption.
Figure 16: Peer and Trend Comparison for Passenger Trips per Revenue Mile
Efficiency measures focus on costs and other measures of efficiency. Figure 3-16 through Figure 3-24
present the efficiency measures for CAT’s peer review and trend analysis. Similarities between CAT and
the peers in this category may be related to the peer selection process, which is largely based on transit
service characteristics. The following section summarizes the trend and peer analysis by efficiency
measure type.
Operating expense per passenger trip measures the investment in providing public transport relative to
the population within the service area. This metric is more complex, in that although a higher cost reflects
a greater investment in transit, it must be viewed in context of direct costs per unit of service relative to
peers. When excluding inflation, the operating expense per capita for Collier County increased from
$17.51 in 2013 to $22.89 in 2018, an increase of 31%. CAT is 25% below the peer group mean, suggesting
that it is achieving a greater cost efficiency compared to its peer group.
Figure 17: Peer and Trend Comparison for Operating Expense per Capita
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Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model.
Operating expense per passenger trip measures the efficiency of transporting riders and the cost of
operations relative to the resulting ridership and reflects on how service is delivered and the market
demand for the service. The goal is to minimize cost per passenger trip. The operating expense per
passenger trip in Collier County increased from $14.17 in 2013 to $6.86 (2013$) in 2018, an increase of
65% overall. The decline in this is metric is driven primarily by the declining trend in passenger trips during
that time period. CAT is performing just above the the peer mean of $7.01 (2019$).
Figure 18: Peer and Trend Comparison for Operating Expense per Passenger Trip
Operating expense per passenger mile measures the impact of ridership, average trip length, and
operating cost. The goal is to minimize cost per passenger miles. CAT’s operating expense per passenger
mile nearly doubled between 2013 and 2018. Despite this trend, CAT is 28% below the peer mean for this
measure and is performing more efficiently than the peer group.
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Figure 19: Peer and Trend Comparison for Operating Expense per Passenger Mile
Operating expense per revenue mile indicates how efficiently a transit service is delivered. The goal is to
minimize cost per revenue mile. Overall, the metric has remained stable, with an overall increase of 3%.
CAT is 15% below the peer mean, indicating more efficient transit service delivery than its peers for this
measure.
Figure 20: Peer and Trend Comparison for Operating Expense per Revenue Mile
The farebox recovery ratio is a measure of the percentage of the transit system’s total operating expenses
that are funded with fares paid by passengers and is calculated by dividing the total farerevenue collected
by the total operating expenses. The goal is to increase farebox recovery, meaning more of the costs are
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absorbed by users. CAT’s farebox recovery declined from 21% in 2013 to 33.4% in 2018, 34% overall. The
farebox recovery ratio for CAT is at the peer group mean.
Figure 21: Peer and Trend Comparison for Farebox Recovery Ratio
Revenue miles per vehicle miles are a measure of vehicle utilization. A higher ratio of revenue miles
traveled to total vehicle mile generally indicates higher system productivity. The goal is to maximize the
ratio of operations in revenue service to total operations. For CAT, the revenue miles per vehicle mile
remained stable, with a slight decrease of 3% over the six-year period. Revenue miles per vehicle mile for
CAT is 3.5% below the peer group mean, which indicates a near-average use of fixed-route bus vehicles
within the peer group mean.
Figure 22: Peer and Trend Comparison for Revenue Miles per Vehicle Mile
Revenue miles per total vehicles are another measure of vehicle utilization. Interpretation of this metric
is complex, as it must be taken in context of the fleet size, revenue miles, and age of the fleet. CAT
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experienced an overall decrease of approximately 15% over the six-year period and ranks 9% above the
peer mean of 41,207 revenue miles per total vehicles.
Figure 23: Peer and Trend Comparison for Revenue Miles per Total Vehicle
Vehicle miles per gallon, the ratio between fuel consumed and distance traveled, are an indication of fuel
efficiency and apply only to diesel- and gasoline-powered vehicles. It is desirable to maintain a higher fuel
economy, i.e., more miles per gallon. For CAT, vehicle miles per gallon (or fuel efficiency) remained
relatively constant, from 5.02 in 2013 to 4.8 in 2018, a decrease of 4% overall. CAT is 4% below the peer
mean.
Figure 24: Peer and Trend Comparison for Vehicle Miles per Gallon
Average fare is calculated by dividing total passenger fare revenue collected by ridership. The averagecan
be lowered by systems that offer free transfers or discounted/free rides. CATS’s average fare increased
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from $0.88 in 2013 to $0.99 in 2018, 12% overall. The mean average fare for the peer systems is $0.95.
This means that, on average, CAT riders pay close to the mean fare of the peers.
Figure 25: Peer and Trend Comparison for Average Fare
The trend analysis is only one aspect of transit performance evaluation. When combined with the peer
review analysis (summarized later in this section), the results provide a starting point for understanding
the transit system’s operating environment over time when compared to other systems with similar
characteristics. Key trends observed from 2013 to 2018 are summarized as follows:
x The amount of service has increased with respect to total vehicle miles, revenue miles, vehicle
hours and route miles, and vehicle miles per capita. CAT placed above average for passenger
miles, vehicle miles, revenue miles, and route miles.
x Passenger trips and passenger miles have declined over the six-year period, which mirrors the
national trend in transit ridership decline. CAT performed 19.3% below the peer mean for
passenger trips and 19.6% above the peer mean for passenger miles.
x Total operating expenses have increased moderately by 6% over the six-year period.
Operating expense per passenger trip and operating expense per passenger mile have seen dramatic
increases that were driven largely by decreasing passenger trips and passengermiles, suggesting a decline
in efficiency. CAT performed better than the peer mean with respect to total operating expenses,
operating expense per passenger mile, and operating expense per revenue mile, suggesting that CAT has
a better cost efficiency compared to its peer group. Operating expense per revenue mile fluctuated
between 2013 and 2018, but only with a slight increase of 2.6% overall.
x Passenger trips per capita, passenger trips per revenue mile, and passenger trips per revenuehour
have decreased over the six-year period, indicating a negative trend in service consumption. CAT
performed below the peer group mean for these measures.
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x The farebox recovery ratio decreased 34% but, compared to the peer group, CAT is performing
near the peer mean.
Table 20 summarizes the peer and trend analysis showing the positive and negative trends identified in
the analysis.
Table 1920: Summary of Collier County’s Peer and Trend Analysis (2013–2018)
*2017-2018 service area population calculated using TBEST
Source: FTIS
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Appendix G: G: Ridership Stickerer SurveveyResultsyyyyyyyyyddddddddddeeeeeeeeeerrrrrrrrrrsssssssssshhhhhhhhhhiiiiiiiiiipppppppppp RRRRRRRRRRiiiiiiiiii SSSSSSSS syyyyyyyyyyy
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Appendix x HHHHHHHHHHHHHHHHHHHHHHHHHHH
List of Community Agencies
Leadership Council, LCACollier Senior Center
Mayflower Congregational Church,
2900 County Barn Road, 4898 Coronado Parkway
Naples, Florida
www.collierseniorresources.orgwww.collierseniorce
nter.org
Healthy Communities Program Consultant
Florida Department of Health in Collier County
Deborah Chesna
Phone: (239) 252-2594
Fax: (239) 774-5653
www.healthycollier.org
Jewish Family and Community Services (JFCS) Baker
Senior Center Naples
Dr. Jaclynn Faffer, President/CEO
5025 Castello Drive, Suite 1016200 Autumn Oaks
Lane
Naples FL 3411903
Phone: 239-325-4444
Fax: 239-330-7947
www.jfcsswfl.orgwww.naplesseniorcenter.org
Catholic Charities, Diocese of Venice, Inc.
P.O. Box 2116
Venice, Florida 34284
www.catholiccharitiesdov.org
Refugee Coalition
Department of Children and Families
Hiram A. Ruiz, Director, Refugee Services
401 NW 2nd Ave., Suite N-812
Miami, Fl 33128
Office: (786) 257-5189
Cell: (305) 763-9040
hiram_ruiz@dcf.state.fl.us
Collier 211
Phone: 211 (IN FL) or (239)-263-4211
www.collier211.org
Lighthouse of Collier, Inc.
2685 Horseshoe Drive South, Suite 211
Naples, FL 34104
Phone: 239-430-3934
Fax: 239-430-9213
www.lighthouseofcollier.org
Neighborhood Health Clinic
121 Goodlette Road North88 12th St N Unit 100
Naples, FL 34102
Phone: 239-529261-22556600
Fax: 239-261-6582
Email: info@neighborhoodhealthclinic.org
www.neighborhoodhealthclinic.org
Senior Friendship Center Health Clinic
2171 Pine Ridge Rd Suite F
Naples, FL 34109
Phone: 239.566.7425
Fax 239.593.3430
www.friendshipcenters.org/Locations/Collier.aspx
Physician Led Access Network (PLAN) of Collier
County
2500 Tamiami Trail North, Suite 2122671 Airport Rd
S, Suite 202
Naples FL 3411203
Phone: (239) 776-3016
FAX: (239) 435-1297
E-mail: info@plancc.org
www.plancc.org
United Way of Collier and the KeysCounty
9015 Strada Stell Ct. #204
Naples, FL 34109
Phone: (239) 261-7112
Fax: (239) 261-3955
www.unitedwayofcolliercounty.org P.O. Box 2143
Key West, FL 33045
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admin@keysunitedway.org
www.keysunitedway.org
Harry Chapin Food Bank
2221 Corporation Blvd3940 Prospect Ave
Naples, FL 341049
Phone: (239) 334-7007
fighthunger@harrychapinfoodbank.org
United Cerebral Palsy (UCP)Sunrise Community of
Southwest FL
(Sunrise Community)
4277 Exchange Ave
Naples, FL 34104
Phone: (239) 643-5338 ext 101
FAX: (239) 643-4937
E-Mail: Naples@sunrisegroup.orgrg
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Appendix x IHHHHHHHHHHHHHHHHHHHHH
Transit Manager Resolution
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Appendix x JIJIIIIIIIIIII
Fare Study
The link below is the recently completed fare study.
http://sp16/sites/PSD/Operations/PTNE%20Files/CAT%20Fare%20Study%20Final%20Report.pdf
Appendix x KJKJJJJKJJJJJJJJJJJJJJJJJJJ
Latest TDP
The link below is a link to the e recently completedmost recentnt TDPDP Annual Updatete.pppppeeeeeeecececececececentntntntntntntlylylylylylylycccccccomomomomomomomplplplplplplpletetetetetetetedededededededrererererereremmm
https://www.ridecat.com/wp-content/uploads/2022/12/TDP-Annual-Report-FY2022-Annual-Progress-
Report-APPROVED.pdf http://sp16/sites/PSD/Operations/PTNE%20Files/CAT%20FY16-
25%20TDP_6%2015%2015_Red.pdf2015%
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Appendix KAAAAAAAAAAAppppppppppppppppppppeeeeeeeeeennnnnnnnnnddddddddddiiiiiiiiiixxxxxxxxxx KKKKKKKKKK
Staff Training Documents on Title VISSSSSSSSSStttttttaaaaaaaffffffffffffff TTTTTTTrrrrrrraaaaaaaiiiiiiinnnnnnniiiiiiinnnnnnnggggggg DDDDDDDooooooocccccccuuuuuuummmmmmmeeeeeeennnnnnntttttttsssssss ooooooonnnnnnn TTTTTTTiiiiiiitttttttllllllleeeeeee VVVVVVVIIIIIII
To CompletedToToTToTToToCCCCComomomomomplplplplpletetetetetededededed
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