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Agenda 03/14/2023 Item #11C (Ttourism representation services in Germany)11.0 03/14/2023 EXECUTIVE SUMMARY Recommendation to award Request for Proposal ("RFP") 22-7980, "Tourism International Representation - Germany Market" to DiaMonde e.K., authorize the Chairman to execute the Agreement, and make a finding that this action promotes tourism. OBJECTIVE: To continue to provide tourism representation services in Germany which promotes Collier County as a worldwide visitor destination. CONSIDERATIONS: Collier County has maintained local representation in Germany for 15 years recognizing significant success in attracting German residents to Collier County. The German market has remained one of the top markets of international origin for Collier County consistently in a performance tie with the UK market visitation. International visitation to Collier County has historically accounted for approximately 20% of total annual visitation. This number is calculated with strong confidence and accuracy via in -country intercept surveys conducted across the region via Tourism division's research company as well as airline data and most recently corroborated by the statistical origin of digital devices. Pre-COVID (2019) the County recognized approximately 309,000 visitors annually from Europe combined based on Research Data Services, a research company on contract with Collier County, through intercept surveys, inbound flights into RSW and close by airports, and data from Brand USA (tracks international visitation movement). The estimated annual impact from European travelers is approximately $260 million in economic impact based on the globally verified use of Destination International's Oxford Economics created impact modeling calculations. German travelers make up a large portion of this total based on the airline traffic patterns. Due to the closing of the US borders in 2020 and 2021, the destination recognized a complete loss of visitation from this market and has been aggressively gaining back lost market share in 2022 when it recognized 54,000 visitors from Europe based on Downs & St. Germain Research, the new research company on contract with Collier County through intercept surveys, inbound flights into RSW and close by airports, and data from Brand USA (tracks international visitation movement). It is imperative, moving forward that the destination is aggressively marketed in the European region and particularly in Germany in order to gain back market share. Local representation is critical as they are the primary marketing and trade representation within the overseas markets. The German representatives are the public relations (PR), promotion, in -market travel trade presence, and consumer direct marketing arm. The fee represented in this agreement includes such efforts and not just agency fees. The CVB relies on these representatives to apply their efforts to target the trade, as well as, consumer direct and PR initiatives in country. Each month within the TDC Staff Partner reports each international representative provides a detailed and extensive report that demonstrates their efforts for the previous month. On March 25, 2022, the Procurement Services Division released notices of Request for Proposal NO. 22-7980 for Tourism International Representation - Germany Market, and two (2) responsive and responsible proposals were received by the extended deadline of May 12, 2022 deadline as summarized below: The solicitation was extended for an additional two (2) week period. Vendor outreach was conducted during the extension period to increase competition. The Selection Committee met on May 31, 2022, and after review of the proposals and deliberation, the Committee scored the proposals and short listed the two (2) firms. On June 23, 2022, the selection committee re -convened for presentations and ranked the firms as follows: Packet Pg. 87 03/14/2023 Firm Names City County/State Country Final Responsive/ Ranking Responsible DiaMonde e.K. Stuttgart Baden- Germany 1 Yes/Yes Wuerttemberg Lieb Management & Munich Bavaria Germany 2 Yes/Yes Beteiligungs GmbH Staff is recommending award to the top -ranked firm, DiaMonde e.K. for Tourism International Representation in Germany for Collier County. DiaMonde e.K. is a boutique agency that has 20 years of experience in representing destinations worldwide. Additionally, they are the current provider of Tourism International Representation in Germany for Collier County. This agreement will replace existing Agreement #16-6611 with DiaMonde e.K. which runs through March 29, 2023 and was extended from September 30, 2022 with a 180-day extension. FISCAL IMPACT: Funds for marketing services are provided in the Fiscal Year 2023 Tourist Development Tax supported Tourism Promotion Fund (184) budget. The projected annual contract budget for the first year of the agreement is $180,000 for the German market. GROWTH MANAGEMENT IMPACT: There is no impact to the Growth Management Plan with this Executive Summary ADVISORY COMMITTEE RECOMMENDATION: The Tourist Development Council recommended approval of this item (8-0) at the September 26, 2022 meeting. LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for approval. - CMG RECOMMENDATION: To award Request for Proposal ("RFP") 22-7980, "Tourism International Representation - Germany Market" to DiaMonde e.K., authorize the Chairman to execute the Agreement, and make a finding that this action promotes tourism. Prepared by: Paul Beirnes, Tourism Division ATTACHMENT(S) 1.22-7980 Solicitation (PDF) 2. Attachment 2 NORA 22-7980 (PDF) 3. [Linked] Attachment 3 Proposal 22-7980 (PDF) 4. Attachment 4 22-7980_Contract—DiaMonde VendorSigned (PDF) 5.22-7980_COI DiaMonde (PDF) 6.22-7980 final ranking (PDF) Packet Pg. 88 11.0 03/14/2023 COLLIER COUNTY Board of County Commissioners Item Number: I LC Doe ID: 23526 Item Summary: Recommendation to award Request for Proposal ("RFP") 22-7980, "Tourism International Representation - Germany Market" to DiaMonde e.K., authorize the Chairman to execute the Agreement, and make a finding that this action promotes tourism. (Paul Beirnes, Tourism Division) Meeting Date: 03/14/2023 Prepared by: Title: Administrative Assistant — Tourism Name: Jennifer Leslie 10/04/2022 10:50 AM Submitted by: Title: Division Director — Tourism Name: Paul Beirnes 10/04/2022 10:50 AM Approved By: Review: Corporate Business Operations Jennifer Reynolds Stage 1 Review Tourism Kelly Green Stage 1 Review Procurement Services Ana Reynoso Level 1 Purchasing Gatekeeper Procurement Services Sue Zimmerman Additional Reviewer Community & Human Services Lisa Oien Additional Reviewer Procurement Services Sandra Herrera Additional Reviewer Tourism Paul Beirnes Director Completed Procurement Services Jennifer Leslie Additional Reviewer County Attorney's Office Colleen Greene Level 2 Attorney Review Corporate Compliance and Continuous Improvement Megan Gaillard Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Office of Management and Budget Christopher Johnson Additional Reviewer County Manager's Office Dan Rodriguez Level 4 County Manager Review Board of County Commissioners Geoffrey Willig Meeting Pending Completed 10/04/2022 11:05 AM Completed 10/04/2022 11:17 AM Completed 03/01/2023 3:57 PM Completed 03/02/2023 8:47 AM Completed 03/02/2023 12:57 PM Completed 03/02/2023 3:06 PM 10/04/2022 11:41 AM Skipped 03/02/2023 11:35 AM Completed 03/06/2023 9:38 AM Additional Reviewer Completed 03/06/2023 9:45 AM Completed 03/06/2023 9:46 AM Completed 03/06/2023 10:46 AM Completed 03/06/2023 11:18 AM Completed 03/08/2023 8:32 AM 03/14/2023 9:00 AM Packet Pg. 89 11.C.a Collie-r County COUNTY MANAGER OPERATIONS Procurement Services Division COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS REQUEST FOR PROPOSAL (RFP) FOR TOURISM INTERNATIONAL REPRESENTATION — GERMANY MARKET SOLICITATION NO.: 22-7980 LISA OIEN, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8935 Lisa.Oien@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. Packet Pg. 90 11.C.a SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 22-7980 PROJECT TITLE: Tourism International Representation — Germany Market PRE -PROPOSAL CONFERENCE: N/A RFP OPENING DAY/DATE/TIME: April 28, 2022, at 3:00 PM PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: https://www.bidsync.com/bidsync-cas INTRODUCTION As requested by the Naples, Marco Island, Everglades Convention and Visitors Bureau Division (hereinafter, the "Division or Department"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County") has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. The results of this solicitation may be used by other County departments once awarded according to the Board of County Commissioners Procurement Ordinance. The Naples, Marco Island, Everglades Convention & Visitors Bureau (CVB), a division of Collier County Florida Government, is interested in full-time tourism representation services with an experienced International Representation firm for the Germany market. Historically, County departments have spent approximately $180,000.00 annually for this service. BACKGROUND The CVB is the official destination marketing organization for Collier County. The County covers a large geographic area and has a diversified tourism product that includes beaches, shopping, Sports and Eco-tourism and convention opportunities. For more background information on the Naples, Marco Island, Everglades Convention & Visitors Bureau please visit www.paradisecoast.com. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. All goods are FOB destination and must be suitably packed and prepared to secure the lowest transportation rates and to comply with all carrier regulations. Risk of loss of any goods sold hereunder shall transfer to the COUNTY at the time and place of delivery, provided that risk of loss prior to actual receipt of the goods by the COUNTY nonetheless remain with VENDOR. 0 M 0 Cn 0 0 CD ti N N C m E t U M .r Q 2 Packet Pg. 91 11.C.a DETAILED SCOPE OF WORK Full-time representation services with an experienced International Tourism Representation firm for the Germany market. Services Required: 1. Develop an annual destination marketing plan that is implemented monthly for all services covered under the agreement. 2. Coordination of Public Relations efforts with in -country media. 3. Manage social media services related to in -country communications with trade, media and consumers. 4. Provide a dedicated phone, fax and e-mail address for the Naples, Marco Island, Everglades CVB. 5. Translation services as needed or required. 6. Contract and maintain storage of promotion materials and distribution services as necessary. 7. Monthly reports will be submitted to the CVB by the loth of the following month, outlining activities per country with future activity projections and market overviews. 8. Travel Trade Activities: The following are travel trade marketing activities which the successful firm will perform: a. Participation in trade and consumer trade shows & events in country, surrounding areas and in the US as necessary. b. Regular communication and destination updates to tour operators, travel agents and media. c. Organize, conduct, or participate in travel trade and media familiarization trips to and within Southwest Florida. d. Conduct travel trade training and sales calls to tour operators, airlines, and other related organizations in - country and surrounding areas. e. Assist the CVB and its U.S. based marketing partners and agencies with trade and consumer promotions. f. Assist with the International Tourism marketing promotions and advertising related activities to maximize the CVB budget. g. Fulfillment of inquiries for CVB publications/literature to trade & consumers via both Florida based and in - country fulfillment facilities. h. Pre-screen and forward travel trade and media leads to the CVB which result from above -mentioned activities. i. Develop and fulfill requests from media and organize and work with CVB in-house PR team on familiarization trips for journalists. j. Maintain close working relationships with Visit Florida, Brand USA and other tourism industry associations, including Visit USA organizations. k. Create and maintain an up-to-date country by country trade, media, and consumer database for periodic distribution of destination information. 9. Pre -approved expenses related to the various services will be invoiced at cost monthly as follows: a. Advertising, if necessary, will be billed at net cost (no markup) to the CVB's advertising agency of record. b. Travel expenses such as air, auto rental, hotels, entertainment, and meals will be billed to the CVB at net cost. Air, train travel to be at lowest available coach fare. c. Out of pocket expenses such as storage, printing, courier expenses, parking, phone, and fax will be billed monthly at cost. d. A monthly service fee will be invoiced each month to cover all representation services including employee time and other related costs and all basic office operating expenses except as indicate above as out-of-pocket expenses. Packet Pg. 92 11.C.a 10. Representation services are desired to support the CVB's efforts to attract visitors to our area. The CVB's brand is relatively new to the International Tourism market so the selected representation company must maintain and build that brand awareness. 11. Objectives the successful representation companies will be asked to accomplish the following: a. Increase average length of stay and repeat visitation from the assigned region. b. Increase the number of hotel room nights from the assigned markets. c. Grow the number of CVB partners listed in tour operator catalogs and online programs in the assigned region. d. Grow the number of visitors and their spending from the markets represented. e. Grow the use of social media channels to interact with our destination. 12. Services requested from the successful vendor will be for sales, public relations, trade shows, travel industry training, promotions, social media and other services required to showcase the tourism attributes of the Naples, Marco Island, Everglades area of Florida. REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short -listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commssioners. 1.2 The COUNTY will use a Selection Commitee in the Request for Proposal selection process. t 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial w capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct 0 discussions with the Selection Commitee to clarify questions and concerns before providing a final rank. co 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying N m questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked �- Proposer. _ 0 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, M negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a 2 contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally i0 terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to 0 negotiate any element of the proposals in the best interest of the COUNTY. 00 ti N RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY'S Selection Commitee to c m E score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing U materials. Proposals must address the following criteria: M Q Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Proposer's Solution to County Requirements 30 Points 3. Proposer's Experience and Capacity 20 Points 4. Proposer's Team Members Assigned to County's Scope 20 Points 5. Cost of Services 10 Points 6. References 5 Points 7. Local Vendor Preference 10 Points TOTAL POSSIBLE POINTS 100 Points 4 Packet Pg. 93 11.C.a Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled, at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the firm, indicating the underlying philosophy of the firm in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a signed Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO.2: PROPOSER'S SOLUTION TO COUNTY'S REOUIREMENTS (30 Total Points Available) How does your firm intend to increase the Collier County Brand in the specified Country/region? Include the following: • Describe your philosophy on targeting various tour operators, travel agents and journalists with to promote such activities as cuisine, golf, weddings, eco-tourism, fishing, beach and water activities and other major target market segments of leisure travel, group meetings and sports events. • How does your company intend to meet each of the County's requirements identified in the RFP's Detailed Scope of Work? • Provide at least two samples of work product completed for a similar client for tourism representation services. • Provide at least one sample of a "break -through" and innovative approach to tourism representation. • Describe your backup systems or locations in case of an emergency that will enable youto carry on business • Describe how you use social media networks to support destination marketing campaigns EVALUATION CRITERIA NO.3: PROPOSER'S EXPERIENCE AND CAPACITY (20 Total Points Available) Provide information that documents your firm's and subcontractors' qualifications to produce the required outcomes, including its ability, capacity, skill, and financial strength, and number of years of experience in providing the required services. Also describe the various team members' successful experience in working with one another on previous projects. Demonstrate key parts of your firm's experience that makes you uniquely qualified to perform these services for the County, including: Describe the specific knowledge of Quality Assurance/Quality Control (QA/QC) data gathering. Indicate your thoughts and philosophies on the sense that the Naples, Marco Island and Everglades vacation promises an elevated coastal, cultural, culinary, and ecological paradise to those with an expectation for excellence. The region has recognized a significant increase in lodging rates throughout the entire year making it one of the highest rates in the State of Florida. Please describe how your firm will be successful in driving awareness, intent to visit and trackable bookings given these elevated rates and site examples of how you positioned other destination marketing organization clients, the challenges you faced and the ways you overcame those challenges in delivering those strategies. Provide information that documents your firm's and any subcontractors' qualifications you propose to use to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Describe how you handle crisis management and fast breaking negative media coverage. With respect to this, why is your firm better at handling these situations than other competing representation firms? c 0 W M .2 6 07 0 0 CD ti N N C m E z U M .r Q Packet Pg. 94 4: PROPOSER'S TEAM WORK (20 Total Points Available) Identify the proposed account management team if your firm is awarded the Collier County Account. Include resume and detailed list of career accomplishments for each team member. EVALUATION CRITERIA NO. 5: COST OF SERVICES (10 Total Points Available) The County intends to pay a flat annual fee for the services described in the detailed scope of work plus out of pocket reimbursable expenses. • Provide proposed fees for the following costs: Description Fees Not -to -Exceed 1 Flat Annual Fixed Price aid monthly) $ 2 Reimbursable Expenses - Office $ included in the flat annual fixed price above 3 Reimbursable Expenses - Travel $ 4 Reimbursable Expenses - Registration $ 5 Reimbursable Expenses - Miscellaneous $ 6 Reimbursable Expenses - Contractor's Events $ Fees are to be provided in United States Currency and used for evaluation purposes only. Fees are subject to change during negotiations. EVALUATION CRITERIA NO. 6: REFERENCES (5 Total Points Available) In order for the vendor to be awarded any points for this tab, the County requests that the vendor submits five (5) completed reference forms (see Attachment 5 — Reference Questionnaire) from clients whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the Proposer that best represent projects of similar size, scope and complexity of this project using form provided in Form 5. Proposers may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 7: LOCAL VENDOR PREFERENCE (10 Total Points Available) Local business is defined as the vendor having a current Business Tax Receipt issued by the Collier or Lee County Tax Collector prior to proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier or Lee County from which the vendor's staff operates and performs business in an area zoned for the conduct of such business. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)*** c 0 M 0 0 0 0 ti N N C d E t U R r r+ Q 6 Packet Pg. 95 DocuSign Envelope ID: BC8ED1F2-350E-41D3-8E3A-7454B836BCFA Collier County Procurement Services Division Notice of Recommended Award Solicitation: 22-7980 Title: Tourism International Representation — Germany Market Due Date and Time: May 12th, 2022, at 3:00 PM Respondents: Company Name City State Country Final Ranking Responsive/Responsible DiaMonde e.K. Stuttgart Bade n-Wuerttemberg Germany 1 Yes/Yes Lieb Management & Beteiligungs GmbH Munich Bavaria Germany 2 Yes/Yes Utilized Local Vendor Preference: Yes 0 No - Recommended Vendors) For Award: On March 25th, 2022, the Procurement Services Division issued Request for Proposal (RFP) 22-7980 for the Tourism International Representation — Germany Market. Eleven thousand nine hundred sixty-seven (11,967) firms were notified, twenty-nine (29) firms viewed the RFP information, and two (2) proposals were received by the May 12th, 2022 due date. Both firms were found to be responsive and responsible. The Selection Committee Convened on May 31, 2022, as described in step 1 of the solicitation documents, the committee scored each of the proposals and shortlisted the following two (2) firms to move to step 2 in the order listed below. DiaMonde e.K. Lieb Management & Beteiligungs GmbH On June 23, 2022, the Selection Committee reconvened for step 2, presentations and final ranking. The firms were ranked as follows: 1 - DiaMonde e.K. 2 - Lieb Management & Beteiligungs GmbH Staff is recommending awarding to the top ranked firm, DiaMonde e.K. Required Signatures Packet Pg. 96 DocuSign Envelope ID: BC8ED1F2-350E-41D3-8E3A-7454B836BCFA 11.C.b Project Manager: P515 6/30/2022 Procurement Strategist:"' �,a 6/30/2022 Procurement Services Director: Sandra Herrera 6/30/2022 Date Packet Pg. 97 11.C.d FIXED FEE PROFESSIONAL SERVICE AGREEMENT # 22-7980 for Tourism International Re resentation - Germany Market THIS AGREEMENT, made and entered into on this day of , 20_, by and between DiaMonde e.K., a registered company in Germany , Registration No. HRA 722594 Stuttgart ,whose business address is Bubenhaldenstr. 53 70469 Stuttgart, Baden-Wuerttembern, Germany , (the "Contractor") and Collier County, a political subdivision of the State of Florida, (the "County"): WITNESSETH: The Agreement shall be for a three ( 3 ) year period, commencing ❑ upon the date of Board approval; e+ ❑ on , and terminating three (3 ) year(s) from that date or until all outstanding Purchase Order(s) issued prior to the expiration of the Agreement period have been completed or terminated. The County may, at its discretion and with the consent of the Contractor, renew the Agreement under all of the terms and conditions contained in this Agreement for two ( 2 ) additional one ( 1 ) year(s) periods. The County shall give the Contractor written notice of the County's intention to renew the Agreement term prior to the end of the Agreement term then in effect. The County Manager, or his designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred and eighty (180) days. The County Manager, or his designee, shall give the Contractor written notice of the County's intention to extend the Agreement term prior to the end of the Agreement term then in effect. 2. COMMENCEMENT OF SERVICES. The Contractor shall commence the work upon issuance of a ❑■ Purchase Order ❑ Netiee to RF6eeed ❑ WeFk-A . 3. STATEMENT OF WORK. The Contractor shall provide services in accordance with the terms and conditions of 0 Request for Proposal (RFP) ❑ Invitationto Bid (IT13) ❑ vim[ r # 22-7980 , including all Attachment(s), Exhibit(s) and Addenda and the Contractor's proposal referred to herein and made an integral part of this Agreement. 0 The Contractor shall also provide services in accordance with Exhibit A — Scope of Services attached hereto. Page 1 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 98 11.C.d 3.1 This Agreement contains the entire understanding between the parties and any modifications to this Agreement shall be mutually agreed upon in writing by the Parties, in compliance with the County's Procurement Ordinance, as amended, and Procurement Procedures in effect at the time such services are authorized. 3.2 The execution of this Agreement shall not be a commitment to the Contractor to order any minimum or maximum amount. The County shall order items/services as required but makes no guarantee as to the quantity, number, type or distribution of items/services that will be ordered or required by this Agreement. 4. THE AGREEMENT SUM. The County shall pay the Contractor for the performance of this Agreement based on Exhibit B- Fee Schedule, attached hereto and the price methodology as defined in Section 4.1. Payment will be made upon receipt of a proper invoice and upon approval by the County's Contract Administrative Agent/Project Manager, and in compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt Payment Act". 4.1 Price Methodology (as selected below): ❑■ Lump Sum (Fixed Price): A firm fixed total price offering for a project; the risks are transferred from the County to the contractor; and, as a business practice there are no hourly or material invoices presented, rather, the contractor must perform to the satisfaction of the County's project manager before payment for the fixed price contract is authorized. 0 Time and Materials: The County agrees to pay the contractor for the amount of labor time spent by the contractor's employees and subcontractors to perform the work (number of hours times hourly rate), and for materials and equipment used in the project (cost of materials plus the contractor's markup). This methodology is generally used in projects in which it is not possible to accurately estimate the size of the project, or when it is expected that the project requirements would most likely change. As a general business practice, these contracts include back-up documentation of costs; invoices would include number of hours worked and billing rate by position (and not company (or subcontractor) timekeeping or payroll records), material or equipment invoices, and other reimbursable documentation for the project. EI Unit POGGG' The GeWRty agrees to pay a fiFm total fixed prirae (ORGIUSiV8 Of all eaFten, ete.). The *nye6ee must identify the unit pFiGe and the nurnbeF of units 4.2 Any County agency may obtain services under this Agreement, provided sufficient funds are included in their budget(s). Page 2 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 CA( Packet Pg. 99 11.C.d 4.3 Payments will be made for services furnished, delivered, and accepted, upon receipt and approval of invoices submitted on the date of services or within six (6) months after completion of the Agreement. Any untimely submission of invoices beyond the specified deadline period is subject to non-payment under the legal doctrine of "laches" as untimely submitted. Time shall be deemed of the essence with respect to the timely submission of invoices under this Agreement. 4A The County, or any duly authorized agents or representatives of the County, shall have the right to conduct an audit of Contractor's books and records to verify the accuracy of the Contractor's claim with respect to Contractor's costs associated with any Payment Application, Change Order, or Work Directive Change. 4-6 ❑ a n eimbu rsa ble Cvr�onses must-be-appFeved4H advanee in writing by the County, Tlavel-expenses i Dnir.r wffiernents shall he -at -the felleWMg4ateSL $0-4 tit'-f'1'rtt� ` ll rt a-st II "Reh 91 e $4"0 Al#ee 64&G.-fafe Rental Ga limited to E;e-mpaGt of a! Fental eest Lodging Aetual rest of ledging at single esaaparey r]., rl.� 1�"�t�TT'�CP� / Gtual nest n ft�"i� U-si�'e y., f'Fip-I e 7'cemmb,u +able horns other t^he`' n Fayel pPrr� 4-be limited to the lollloW44W. pe e paid onl "eRtFa eter ha&pf9vjded all r-eeeipts. tiCRtFaGtBr—:71 ep6es es and -sso"Gitatiensrake"Hrsuant to this I gFee 5. SALES TAX. Contractor shall pay all sales, consumer, use and other similar taxes associated with the Work or portions thereof, which are applicable during the performance of the Work. Collier County, Florida as a political subdivision of the State of Florida, is exempt from the payment of Florida sales tax to its vendors under Chapter 212, Florida Statutes, Certificate of Exemption # 85-8015966531C. Page 3 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 100 11.C.d 6. NOTICES. All notices from the County to the Contractor shall be deemed duly served if mailed or emailed to the Contractor at the following: Company Name: DiaMonde e.K. Address: Bubenhaldenstr. 53 70469 Stuttgart, Germany Authorized Agent: Natasa Manic, Owner/Founder Attention Name & Title: Telephone: +49 711 91257610 E-Mail(s): www.diamonde.de All Notices from the Contractor to the County shall be deemed duly served if mailed or emailed to the County to: Board of County Commissioners for Collier County, Florida Division Name: Tourism Division Director: Paul Beirnes Address: 266 N. Horseshoe Drive, Suite 105 Naples, Florida 34104 Administrative Agent/PM: Paul Beirnes Telephone: (239) 252-4040 E-Mail(s): Paul.Beirnes@colliercountyfl.gov The Contractor and the County may change the above mailing address at any time upon giving the other party written notification. All notices under this Agreement must be in writing. 7. NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating a partnership between the County and the Contractor or to constitute the Contractor as an agent of the County. 8. PERMITS: LICENSES: TAXES. In compliance with Section 218.80, F.S., all permits necessary for the prosecution of the Work shall be obtained by the Contractor. The County will not be obligated to pay for any permits obtained by Subcontractors. Payment for all such permits issued by the County shall be processed internally by the County. All non -County permits necessary for the prosecution of the Work shall be procured and paid for by the Contractor. The Contractor shall also be solely responsible for payment of any and all taxes levied on the Contractor. In addition, the Contractor shall comply with all rules, regulations and laws of Collier County, the State of Florida, or the U. S. Government now in force or hereafter adopted. The Contractor agrees to comply with all laws governing the responsibility of an employer with respect to persons employed by the Contractor. Page 4 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 �j Packet Pg. 101 11.C.d 9. NO IMPROPER USE. The Contractor will not use, nor suffer or permit any person to use in any manner whatsoever, County facilities for any improper, immoral or offensive purpose, or for any purpose in violation of any federal, state, county or municipal ordinance, rule, order or regulation, or of any governmental rule or regulation now in effect or hereafter enacted or adopted. In the event of such violation by the Contractor or if the County or its authorized representative shall deem any conduct on the part of the Contractor to be objectionable or improper, the County shall have the right to suspend the Agreement of the Contractor. Should the Contractor fail to correct any such violation, conduct, or practice to the satisfaction of the County within twenty-four (24) hours after receiving notice of such violation, conduct, or practice, such suspension to continue until the violation is cured. The Contractor further agrees not to commence operation during the suspension period until the violation has been corrected to the satisfaction of the County. 10. TERMINATION. Should the Contractor be found to have failed to perform his services in a manner satisfactory to the County as per this Agreement, the County may terminate said Agreement for cause; further the County may terminate this Agreement for convenience with a thirty (30) day written notice. The County shall be the sole judge of non-performance. In the event that the County terminates this Agreement, Contractor's recovery against the County shall be limited to that portion of the Agreement Amount earned through the date of termination. The Contractor shall not be entitled to any other or further recovery against the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 11. NO DISCRIMINATION. The Contractor agrees that there shall be no discrimination as to race, sex, color, creed or national origin or any other class protected by federal or Florida law. 12. INSURANCE. The Contractor shall provide insurance as follows: A. ■❑ Commercial General Liabilit Coverage shall have minimum limits of $1,000,000 Per Occurrence, $2,000,000 aggregate for Bodily Injury Liability and Property Damage Liability. The General Aggregate Limit shall be endorsed to apply per project. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. _ ■ - - - - ._ ps -_ . C. ❑■ Workers' Compensation: Insurance covering all employees meeting Statutory Limits in compliance with the applicable state and federal laws. Page 5of15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 102 11.C.d The coverage must include Employers' Liability with a minimum limit of $ 500,000 for each accident. D. 0 Professional Liability: Shall be maintained by the Contractor to ensure its legal liability for claims arising out of the performance of professional services under this Agreement. Contractor waives its right of recovery against County as to any claims under this insurance. Such insurance shall have limits of not less than $1,000,000 each claim and aggregate. €❑ per essUFFenee- of $ per ooeurrenee. G' ❑ Waterora% Gaverage shall have minimum T �ma im lin 46 of $ peF T GGSUFFenGe. 44-. ❑-isheremanI Ii�iItAI'i Ci.�4AQ 1 A % 1 J_ '-'mum Iimlte of $---per eesarcense Special Requirements: Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR, Collier County Government shall be listed as the Certificate Holder and included as an "Additional Insured" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Contractor's policy shall be endorsed accordingly. Current, valid insurance policies meeting the requirement herein identified shall be maintained by Contractor during the duration of this Agreement. The Contractor shall provide County with certificates of insurance meeting the required insurance provisions. Renewal certificates shall be sent to the County thirty (30) days prior to any expiration date. Coverage afforded under the policies will not be canceled or allowed to expire until the greater of: thirty (30) days prior written notice, or in accordance with policy provisions. Contractor shall also notify County, in a like manner, within twenty-four (24) hours after receipt, of any notices of expiration, cancellation, non -renewal or material change in coverage or limits received by Page 6 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 103 11.C.d Contractor from its insurer, and nothing contained herein shall relieve Contractor of this requirement to provide notice. Contractor shall ensure that all subcontractors comply with the same insurance requirements that the Contractor is required to meet. 13. INDEMNIFICATION. To the maximum extent permitted by Florida law, the Contractor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, whether resulting from any claimed breach of this Agreement by Contractor, any statutory or regulatory violations, or from personal injury, property damage, direct or consequential damages, or economic loss, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor or anyone employed or utilized by the Contractor in the performance of this Agreement. This indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County. 13.1 The duty to defend under this Article 13 is independent and separate from the duty to indemnify, and the duty to defend exists regardless of any ultimate liability of the Contractor, County and any indemnified party. The duty to defend arises immediately upon presentation of a claim by any party and written notice of such claim being provided to Contractor. Contractor's obligation to indemnify and defend under this Article 13 will survive the expiration or earlier termination of this Agreement until it is determined by final judgment that an action against the County or an indemnified party for the matter indemnified hereunder is fully and finally barred by the applicable statute of limitations. 14. AGREEMENT ADMINISTRATION. This Agreement shall be administered on behalf of the County by the Tourism Division 16. CONFLICT OF INTEREST. Contractor represents that it presently has no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance of services required hereunder. Contractor further represents that no persons having any such interest shall be employed to perform those services. 16. COMPONENT PARTS OF THIS AGREEMENT, This Agreement consists of the following component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Contractor's Proposal, Insurance Certificate(s), ❑■ Exhibit A Scope of Services, Exhibit B Fee Schedule, 0 RFPI ❑ 1T ❑ gth# 22-7980 , including Exhibits, Attachments and Addenda/Addendum, ❑ subsequent quotes, and ❑■ Other Exhibit/Attachment: Exhibit C: Resolution 2006-40 Page 7of15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 104 11.C.d 17. APPLICABILITY. Sections corresponding to any checked box (■) will expressly apply to the terms of this Agreement. 18. SUBJECT TO APPROPRIATION. It is further understood and agreed by and between the parties herein that this Agreement is subject to appropriation by the Board of County Commissioners. 19. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES. No organization or individual shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value to any County employee, as set forth in Chapter 112, Part III, Florida Statutes, Collier County Ethics Ordinance No. 2004-05, as amended, and County Administrative Procedure 5311. Violation of this provision may result in one or more of the following consequences: a. Prohibition by the individual, firm, and/or any employee of the firm from contact with County staff for a specified period of time; b. Prohibition by the individual and/or firm from doing business with the County for a specified period of time, including but not limited to: submitting bids, RFP, and/or quotes; and, c. immediate termination of any Agreement held by the individual and/or firm for cause. 20. COMPLIANCE WITH LAWS. By executing and entering into this Agreement, the Contractor is formally acknowledging without exception or stipulation that it agrees to comply, at its own expense, with all federal, state and local laws, codes, statutes, ordinances, rules, regulations and requirements applicable to this Agreement, including but not limited to those dealing with the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended, as well as the requirements set forth in Florida Statue, §448.095; taxation, workers' compensation, equal employment and safety including, but not limited to, the Trench Safety Act, Chapter 553, Florida Statutes, and the Florida Public Records Law Chapter 119, if applicable, including specifically those contractual requirements at F.S. § 119.0701(2)(a)-(b) as stated as follows: IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Division of Communications, Government and Public Affairs 3299 Tamiami Trail East, Suite 102 Naples, FL 34112-5746 Telephone: (239) 252-8999 Email: PubiicRecord Regues%5c col Iiercountyfl.gov The Contractor must specifically comply with the Florida Public Records Law to: Page 8 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 105 11.C.d 1. Keep and maintain public records required by the public agency to perform the service. 2. Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Contractor does not transfer the records to the public agency. 4. Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. If Contractor observes that the Contract Documents are at variance therewith, it shall promptly notify the County in writing. Failure by the Contractor to comply with the laws referenced herein shall constitute a breach of this Agreement and the County shall have the discretion to unilaterally terminate this Agreement immediately. 21. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County encourages and agrees to the successful Contractor extending the pricing, terms and conditions of this solicitation or resultant Agreement to other governmental entities at the discretion of the successful Contractor. 22. AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or otherwise unenforceable, in whole or in part, the remaining portion of this Agreement shall remain in effect. 23. ADDITIONAL ITEMS/SERVICES. Additional items and/or services may be added to this Agreement in compliance with the Procurement Ordinance, as amended, and Procurement Procedures. 24. DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted by this Agreement to resolve disputes between the parties, the parties shall make a good faith effort to resolve any such disputes by negotiation. The negotiation shall be attended by representatives of Contractor with full decision -making authority and by Page 9 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 106 11.C.d County's staff person who would make the presentation of any settlement reached during negotiations to County for approval. Failing resolution, and prior to the commencement of depositions in any litigation between the parties arising out of this Agreement, the parties shall attempt to resolve the dispute through Mediation before an agreed -upon Circuit Court Mediator certified by the State of Florida. The mediation shall be attended by representatives of Contractor with full decision -making authority and by County's staff person who would make the presentation of any settlement reached at mediation to County's board for approval. Should either party fail to submit to mediation as required hereunder, the other party may obtain a court order requiring mediation under section 44.102, Fla. Stat, 25. VENUE. Any suitor action brought by either party to this Agreement against the other party relating to or arising out of this Agreement must be brought in the appropriate federal or state courts in Collier County, Florida, which courts have sole and exclusive jurisdiction on all such matters. 26. ❑ KE-Y4'ERSO ,IAt€�he-Gap,#astar's-per-sonn eme-Rt te-be etflL-ed-for tts-p be -knowledgeable -in their areas of -G e the Fight to gerforrn inves4atians as may`be-deefae neeessaFy to ensure tha s —1,-- L1 g Ferment. -The Gen#a fete timely basiis, and ea--,'. .ss.,&___ a eunt--ef-#me ade"ate to meet the -Fequ+red s ReF6ennel-unlessthe following nn pe a 4e a6ementn hnie, ,., a} a or bettor qualifioati h7 l:l-- notified The GentraGta make 60M noble efforts to net6-Gell+eF-Go ❑N AGREEMENT STAFFING. The Contractor's personnel and management to be utilized for this Agreement shall be knowledgeable in their areas of expertise. The County reserves the right to perform investigations as may be deemed necessary to ensure that competent persons will be utilized in the performance of the Agreement. The Contractor shall assign as many people as necessary to complete required services on a timely basis, and each person assigned shall be available for an amount of time adequate to meet required services. 27. ❑■ ORDER OF PRECEDENCE. In the event of any conflict between or among the terms of any of the Contract Documents, the terms of solicitation the Contractor's Proposal, and/or the County's Board approved Executive Summary, the Contract Documents shall take precedence. ❑ ORP E-R-r1C' P-PE-GE-DE-M-ant d a event of any nnnf iGt_between OF among o f entr ant Doe mentn andler te9eHAtyrs QeFd approved Ex- _wlive Surnmapy, the teffnS of the Agreement shall take-pr-eeede-nee-eveF the tes _r�f� � Bent the terms nf��emeFital Gend#ians-shall taI�Feseden e e tyon#Ils i the nt nh� by n n of tee of the l ntrae`t-1�6�ime�$—cum-�3'e res lved ,y—appl+6�ti8n�the Supplemental ^^ ti e eenfliet shall be rnnolverl hit Page 10 of 15`1 Fixed Price Professional Service Agreement 2022 Ver.3 Packet Pg. 107 11.C.d 28. ASSIGNMENT. Contractor shall not assign this Agreement or any part thereof, without the prior consent in writing of the County. Any attempt to assign or otherwise transfer this Agreement, or any part herein, without the County's consent, shall be void. If Contractor does, with approval, assign this Agreement or any part thereof, it shall require that its assignee be bound to it and to assume toward Contractor all of the obligations and responsibilities that Contractor has assumed toward the County. 29. SECURITY, The Contractor is required to comply with County Ordinance 2004-52, as amended. Background checks are valid for five (5) years and the Contractor shall be responsible for all associated costs. If required, Contractor shall be responsible for the costs of providing background checks by the Collier County Facilities Management Division for all employees that shall provide services to the County under this Agreement. This may include, but not be limited to, checking federal, state and local law enforcement records, including a state and FBI fingerprint check, credit reports, education, residence and employment verifications and other related records. Contractor shall be required to maintain records on each employee and make them available to the County for at least four (4) years. All of Contractor's employees and subcontractors must wear Collier County Government Identification badges at all times while performing services on County facilities and properties. Contractor ID badges are valid for one (1) year from the date of issuance and can be renewed each year at no cost to the Contractor during the time period in which their background check is valid, as discussed below. All technicians shall have on their shirts the name of the contractor's business. The Contractor shall immediately notify the Collier County Facilities Management Division via e-mail (DL-FMOPS@colliergov.net) whenever an employee assigned to Collier County separates from their employment. This notification is critical to ensure the continued security of Collier County facilities and systems. Failure to notify within four (4) hours of separation may result in a deduction of $500 per incident. (Intentionally left blank -signature page to follow) Page 11 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 108 11.C.d IN WITNESS WHEREOF, the parties hereto, by an authorized person or agent, have executed this Agreement on the date and year first written above. ATTEST: Crystal K. Kinzel, Clerk of the Circuit Court and Comptroller By: Dated: (SEAL) Contractor's Witnesses: S"(1 &D(q/(,�Of Contractor's First Witness SAk NA 9R o GQ� TT rint witne nameT Contr tor's S cond Witness �e , Nora _ TType/print witness nameT pproved as to Form and Legality: e4— County Attorney Print Name BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA 0 Rick LoCastro . Chairman DiaMonde e.K. Page E2 of ES Fixed Price Fror=ianal Service Agreement 2422 Ver.3 Packet Pg. 109 11.C.d Exhibit A Scope of Services ❑■ following this page (containing 2 pagels) ❑ this exhibit is not applicable Page 13 of 15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 110 11.C.d Request for Proposal (RFP) # 22-7980 "Tourism International Representation — Germany Market" EXHIBIT A SCOPE OF SERVICES BACKGROUND The Naples, Marco Island, Everglades Convention and Visitors Bureau ("CVB") is the official destination marketing organization for Collier County. The County covers a large geographic area and has a diversified tourism product that includes beaches, shopping, Sports and Eeo-tourism and convention opportunities. For more background information on the Naples, Marco Island, Everglades Convention & Visitors Bureau please visit www.v.aradisecoast.com. DETAILED SCOPE OF WORK Full-time representation services with an experienced International Tourism Representation firm for the Germany market. Services Required: 1. Develop an annual destination marketing plan that is implemented monthly for all services covered under the agreement. 2. Coordination of Public Relations efforts with in -country media. 3. Manage social media services related to in -country communications with trade, media and consumers. 4. Provide a dedicated phone, fax and e-mail address for the Naples, Marco Island, Everglades CVB. 5. Translation services as needed or required. 6. Contract and maintain storage of promotion materials and distribution services as necessary. 7. Monthly reports will be submitted to the CVB by the 1 Oth of the following month, outlining activities per country with future activity projections and market overviews. 8. Travel Trade Activities: The following are travel trade marketing activities which the successful firm will perform: a. Participation in trade and consumer trade shows & events in country, surrounding areas and in the US as necessary. b. Regular communication and destination updates to tour operators, travel agents and media. c. Organize, conduct, or participate in travel trade and media familiarization trips to and within Southwest Florida. d. Conduct travel trade training and sales calls to tour operators, airlines, and other related organizations in -country and surrounding areas. e. Assist the CVB and its U.S. based marketing partners and agencies with trade and consumer promotions. £ Assist with the International Tourism marketing promotions and advertising related activities to maximize the CVB budget. Page 1 of 2 Exhibit A — Scope of Services Packet Pg. 111 11.C.d Request for Proposal (RFP) # 22-7980 "Tourism International Representation — Germany Market" g, Fulfillment of inquiries for CVB publications/literature to trade & consumers via both Florida based and in -country fulfillment facilities. h. Pre-screen and forward travel trade and media leads to the CVB which result from above - mentioned activities. i. Develop and fulfill requests from media and organize and work with CVB in-house PR team on familiarization trips for journalists. j. Maintain close working relationships with Visit Florida, Brand USA and other tourism industry associations, including Visit USA organizations. k. Create and maintain an up-to-date country by country trade, media, and consumer database for periodic distribution of destination information. 9. Pre -approved expenses related to the various services will be invoiced at cost monthly as follows: a. Advertising, if necessary, will be billed at net cost (no markup) to the CVB's advertising agency of record. b. Travel expenses such as air, auto rental, hotels, entertainment, and meals will be billed to the CVB at net cost. Air, train travel to be at lowest available coach fare. c. Out of pocket expenses such as storage, printing, courier expenses, parking, phone, and fax will be billed monthly at cost. d. A monthly service fee will be invoiced each month to cover all representation services including employee time and other related costs and all basic office operating expenses except as indicate above as out-of-pocket expenses. 10. Representation services are desired to support the CVB's efforts to attract visitors to our area. The CVB's brand is relatively new to the International Tourism market so the selected representation company must maintain and build that brand awareness. 11. Objectives the successful representation companies will be asked to accomplish the following: a. Increase average length of stay and repeat visitation from the assigned region. b, Increase the number of hotel room nights from the assigned markets. c. Grow the number of CVB partners listed in tour operator catalogs and online programs in the assigned region. d. Grow the number of visitors and their spending from the markets represented. e. Grow the use of social media channels to interact with our destination. 12. Services requested from the successful vendor will be for sales, public relations, trade shows, travel industry training, promotions, social media and other services required to showcase the tourism attributes of the Naples, Marco Island, Everglades area of Florida. Page 2 of 2 L4 xhibit A — Scope of Services Packet Pg. 112 11.C.d Exhibit B Fee Schedule following this page (pages 1 through 2 Page 14 of 15 Fixed Price Professional Service Agreement 2022 Ver.3 Packet Pg. 113 11.C.d Request for Proposal (RFP) #22-7980 "Tourism International Representation- Germany Market" Exhibit B FEE SCHEDULE Pre -approved expenses related to the various services will be invoiced on a monthly basis as follows a. Advertising, if necessary, will be billed at net cost (no markup) to the CVB's advertising agency of record. b. Travel expenses such as air, auto rental, hotels and meals will be billed to the CVB at net cost. Air, train travel to be at lowest available coach fare. c. Out of pocket expenses such as storage, printing, courier expenses, parking, phone and fax will be billed monthly at cost. d. Service fee will be invoiced monthly to cover all employee time and other costs and all basic office operating expenses except as indicated above as out-of-pocket expenses. Additional expenditures must be authorized by the County by written Change Order to this Agreement executed by the parties. Description Fees 1 Flat Annual Fixed Price (paid monthly in equal installments) $120,000 -Lump Sum 2 Reimbursable Expenses - Office $ included in the flat annual fixed price above 3 Reimbursable Expenses — Travel $17,000 T&M NTE 4 Reimbursable Expenses - Registration $38,000 T&M NTE 5 1 Reimbursable Expenses - Miscellaneous $5,000 T&M NTE 6 1 Contractor's Events $0 free of charge FOC 1. The Flat Annual Fixed Price for activities for the County shall be United States (U.S.) ten thousand dollars ($10,000) per month, shall be billed monthly in advance by Contractor. 2. Administrative and office costs are included in the above mentioned the Flat Annual Fixed Price including: cost of communication, stationery, daily postage and printing for the sales office. The Flat Annual Fixed Price is agreed to at the exchange rate of E1 Euro = $1.02 U.S. Dollars. Should the exchange rate fluctuate more than 10%, the Flat Annual Fixed Price will be renegotiated. Page 1 of 2 Exhibit B- Fee Schedule Packet Pg. 114 11.C.d Request for Proposal (RFP) 422-7980 "Tourism International Representation- Germany Market" 3. The cost of travel and entertainment will be billed at net cost, with no mark-up, separately to the Flat Annual Fixed Price in arrears, after approval by the CVB Executive Director or his designee at the then current exchange rate on the date of invoice. The travel and additional expenses invoice will be converted into U.S. dollars and paid in U.S. dollars. A per diem charge applies as follows: Germany: €28 per day of travel Netherlands: €47 per day of travel Belgium: €42 per day of travel Austria: €40 per day of travel Switzerland: €64 per day of travel Luxemburg: €47 per day of travel France: €58 per day of travel (Official German per diem rates for travel) Mileage will be reimbursed at a rate of U.S. $ 0.625 per mile. Sales agent functions as requested in writing by the County, will be in addition to the fees above and billed separately, upon agreement with the County. Co-op promotion costs will be invoiced independently of fees and other expenses and should not be incurred without the CVB Executive Director or his designee's prior written approval. 4. All expenses and costs incurred will be billed to Collier County at net cost with NO mark-up. 5. Travel reimbursable expenses shall be in accordance with Collier County Resolution No. 2006.40, as amended, and attached as Exhibit C of the Agreement. Page 2 of 2 Exhibit B- Fee Schedule Packet Pg. 115 11.C.d Description: Other Exhibit/Attachment Exhibit C: Resolution 2006-40 ❑ following this page (pages 1 through 4 ) ❑ this exhibit is not applicable Page IS of 15 Fixed Price Professional Service Agreement 2022_Ver.3 Packet Pg. 116 11.C.d 10K RESOLUTION NO.2006- 40 A RESOLUTION ADOP'i'ING A POLICY FOR THE APPROVAL OF FUNDS FOR TRAVEL EXPENSES FOR PERSONS CONDUCTING OFFICIAL TOURISM BUSINESS AND SUPERSEDING RESOLUTION NO.2004-370, WIMnAS, it is tlic intent of Collier County to reimburse Tourism Department employees and agents under contract with Collier County for travel on official tourism business in accordance with Section 125.0104, Florida Statutes, and Section 112.061, Florida Statutes; and, WHEREAS, all authorized travel expenses will be reimbursed to County'rourisun Department employees or to employees of companies or Individuals contracted for tourism services on behalf of the County at the actual expense; and, WHEREAS, the Hoard of County Commissioners has the legal authority to ndopt a resolution authorizing the expenditure of County funds for valid and proper public purposes. NOW, THEREFORE, BB 1T RESOLVED BY THE BOARD OF COUNTY COMMISSIONERS OF COLLIER COUNTY, FLORIDA, that the expenditure of funds for any and all travel by Tourism Department employees and authorized agents under contract with Collier County are as follows: A. APPROVAL RFOUIRED. All travel for Tourism Department staff and ;authorized agents under contract must be authorized and approved by the Tourism Department Director, and by the County Manager for the Tourism Department Director, and funds must be available in the approved Tourism Department Budget. Those travel events that are not covered In the budgeted or contingencies categories in the Tourism Department Budget must be presented to the Tourist Development Council and Board of County Commissioners for approval, The, Board of County Commissioners must approve travel by authorized persons not employed or under contract by the County who are called upon to contribute time and services as consultants or advisors or participants for travel on County tourism business. All travel reimbursements require.reecipts. B. DOMESTIC TRAVEL. 1. Common Carrier. Travel shall be booked at the best available coach price. 2. Ground Transportation. Taxi, shuttle and public transportation shall be reimbursed at actual cost including up to a 15% gratuity. Rental car use, shall be booked or reimbursed for domestic travel at best compact rate available. Travelers shall use the rent"! car company holding the county bid, where available. 3. Meals. Meals shall be reimbursed at actual cost plus gratuity up to IS%, if not included in bill, and up to 20%. if included in bill, for groups or special menus or events. Continental breakfasts, snacks, drinks or other small incidental food items provided under a registration fee will not be considered a provided meal and a full meal substitute would be reimbursable at actual cost. 4, AcconunodationslLod In . In -state travel outside 50 miles of office location is reimbursable at actual cost for single occupancy at the best available rate or at the headquarters hotel. Travel within 50 miles of the office — Accornmodatious expense reimbursement must be authorized by the Tourism Director if travel to home after the daily activities is dcomed unsafe, or supervision of guests being entertained is necessary. Travel to destinations within Florida is tax exempt for accommodations, Travelers shall supply the hotel/motel with a Florida Sales Tax Exemption Certificate when checking in. eA Packet Pg. 117 11.C.d Expenses for the use of in -room dispensers or movies are not reimbursable, S. Other expenses. Reimbursable expenses include tolls, ferry fares, tuxedo and costume rental, parking fees, charges for business telephone calls, including cell phone roaming charges, facsimiles, or high speed internet access charges for use of computer, actual mileage reimbursement at the current Collier County rate, mandatory valet parking, including a 15% gratuity, hotel resort fees, tips to bellmen, parking attendants, and shuttle drivers, charges for changes in travel dates or departure times for airline ticket and hotel accommodations if pre approved by the Tourism Director or County Manager, laundry and dry cleaning charge for travel of five (5) or more days. Business association, trade association, tourism industry association, Chamber of Commerce meetings, or event expenses are authorized for payment or reimbursement if subject matter is tourism related. C. TRAVEL IN FOREIGN COUNTRIES Foreign travel will be conducted in compliance with federal standards detailed in the publication, "Standardized Regulations (Government Civilians, Foreign Areas)". 1. ConAnon Carrier. Travel shall be booked at the best available coach price. 2, Ground Transportation. Taxi, shuttle and public transportation shall be reimbursed at actual cost with receipt Including up to a 15% gratuity. Rental car use shall be booked or reimbursed at best compact rate available. 3. Meats. Meals shall be reimbursed at actual cost plus gratuity up to t5%, if not Included in bill, and up to 20%, if included in bill, for groups or special menus or events. Continental breakfasts, snacks, drinks or other small incidental food items provided under a registration fee will not be considered a provided meal and it full meal substitute would be reimbursable at actual cost. 4. AccommodationsUdging. Reimbursable for actual cost for single occupancy at the best available rate or at the headquarters hotel, Bxpenses for the use of in -room dispensers or movies are not reimbursable. 5. Other expenses. Reimbursable expenses Include tolls, ferry fares, tuxedo and costume rentals, parking fees, foreign currency exchange fees, travelers checks fees, maps, charges for business telephone calls, Including access, air time and phone rental charges for cell phones, facsimiles, or high speed internet access charges for use of computer, actual mileage reimbursement at the current Collier County rate, mandatory valet parking, including a 15% gratuity, hotel resort fees, tips to bellmen, parking attendants, and shuttle drivers, charges for changes in travel dates or departure times for airline ticket and hotel accommodations with prior approval of the Tourism Director or County Manager, laundry and dry cleaning charge for travel of five (5) or more days, D. TRAVEL INVOLVING TRADE SHOWS 1 CONVENTIONS I TOURTSM INDUSTRY AND ASSOCIATION MEETINGS. Expenses related to attendance at trade shows, conventions, association and tourism industry meetings, sales meetings and receptions and events are authorized for payment or reimbursement at actual cost pursuant to this Resolution depending on whether the travel is foreign or domestic. Pursuant to Section 125.0104, Florida Statutes, registration fees for Tourism Department employees and authorized agents under contract with Collier County shall be paid in advance by County check or credit card or be paid by reimbursement. ccl-\ i Packet Pg. 118 11.C.d E. OK TRAVEL-REI.ATED ENTERTAINMENT. ca Payment or reimbursement is authorized for any tourism promotion, event, n►eal, or occasion organized by the Collier County Tourism Dcpartment or other tourism organizations or agencies including, but not limited to, entertaining travel writers, journalists, travel agents, tour E operators, airlines, travel consultants, wholesalers, consolidators, meeting planners, consumers, d dignitaries and VIPs from foreign countries or anyone who can bring, direct or encourage (7 travel or publicity to Collier County. (Collectively or singularly referred to as "Tourism C Promoters"). :r Expenses such as meals for County employees who attend a function with Tourism Promoters .r C in an official capacity are authorized to be included In the total cost of the function for payment N or reimbursement. L 1. Meals. Meals include food and beverages associated with meetings, dinners, promotions, t1 cocktail parties and similar events, whether catered or provided by Collier County or other tourism organizations or agencies, at a facility or private location. Gratuities up to 15%. if � not included in the bill, or up to 20%, if included in the bill, for groups or special menus or G events are authorized for payment or reimbursement. Gratuities on discounted or complimentary meals arc authorized as calculated on tho full fair market price of the meals i Lip to 20%. County employees must follow the County Ethics Policy covering acceptance ; of discounted or complimentary meals, y 2. Alcoholic Beverages. The cost of alcoholic beverages is authorized for payment or reimbursement for entertainment purposes for Tourism Promoters. Tile cost of alcoholic beverages for County employees is not reimbursable. 0 3. Gifts. Tokens of appreciation and mementos of Collier County given to Tourism Promoters are authorized for payment or reimbursement at actual cost. Ln 4. Transnortadon. Expenses for vans, limousines, buses or automobiles to transport Tourism V Promoters are authorized for payment or reimbursement. -0 5. Accommodations. Expenses to house Tourism Promoters are authorized for tv payment or reimbursement at actual cost. L 6. Entertainment Expenses to entertain convention, meeting, trade show or familiarization 0 tour attendees. Examples of these entertainment expenses include, but are not limited to m the costs for singers, dancers, magicians, astrologers, chefs, musicians, pageant winners, clowns, fisherman, animal trainers or massage therapists. These entertainment expenses 4)I serve n valid public purposo and are authorized for payment or reimbursement. c 0 F. COUNTY PURCHASING CARD USE. «s The Collier County Purchasing Card may be used by Tourism Department staff for all travel, p entertainment and registrations including lite cost of restaurant meals. Tile Purchasing Cards �,I issued to each Tourism Department staff member will have a single transaction limit of $2,000 v i and a maxim[►m monthly spending limit of $10,000. C 0 G. PAXMENT SY ADVANCEMENT OR REIMBURSEMENT, V The County may pay by advancement or reimbursement, or a combination thereof, the costs of 00 per diem and incidental expenses of employees of Cite County and other authorized persons, for foreign travel at ti►e current rates as specified in the federal publication "Standardized n N Regulations (Government Civilians, Foreign Areas)." N 1rhe County may also pay by advancement or reimbursement, or by a combination thereof, the = actual reasonable and necessary costs of travel, meals, lodging, and incidental expenses of employees of the County and other authorized persons when [netting with travel writers, lour s brokers, or other persons connected with the tourist industry, and while attending or traveling in v connection with travel or trade shows. Q This Resolution supersedes Resolution No. 2004-370. ; d E t v M CA - a Packet Pg. 119 11.C.d I og TI-➢S RESOLUTION ADOPTED this Lk day of ��abaftes a motion, second and majority vote favoring same. ATI`U T:;' DWI614� L, BROQK, Vy Irrk lkt� -xs��4..�iairatan tigtt�Up� �d-tnl il. Approved as to form and legal sufficiency: Colleen M. Grerne Assistant County Attorney os-Ho R-aoas7n BOARD OF COUNTY COMMISSIONERS OF COLLIER COUNTY, FLORIDA By: � FRANK HALAS , Chairman Min Agenda a , jet JY Date Redd, ~� CAS to s= T Lto O I 0 G 0 I Y U L 0 U 0 I� 00 rn t` N N C d E t V Q C d t U tC a Packet Pg. 120 11.C.e Diamonde EX Bubenhaldenstr. 53 70469 Stuttgart SIGNAL IDUNA SIGNAL IDUNA Allgemeine Versicherung Aktiengesellschaft 44121 Dortmund Unser Zeichen: vsc4/91546-ms Bearbeitet von: Herrn Sachs Telefon: 0231 135-7661 Telefax: 0231 135-7112 30.06.2022 BetriebsPolice select Ihre Versicherungsnummer 79.687.411/5/003 - bitte stets angeben - Betriebs-Haftpflichtversicherung Versicherungsort: Bubenhaldenstr. 53, 70469 Stuttgart Sehr geehrte Damen and Herren, mit diesem Brief erhalten Sie die gewOnschten Versicherungsbestatigungen. Bei Fragen wenden Sie sich bitte an Ihren zustandigen Ansprech partner. Mit freundlichen GrOBen SIGNAL IDUNA Allgemeine Versicherung Aktiengesellschaft Vertriebsservice Anlagen Q m c 0 6 I O U 0 I 0 rn ti N N C d E s v Q SIGNAL IDUNA Gruppe SIGNAL IDUNA Gruppe Hauptverwaltungen SIGNAL IDUNA Krankenversicherung a. G., Sitz: Dortmund, HR B 2405, AG Dortmund, USt-IdNr. DE 124906350 www.signal-iduna.de, info@signal-iduna.de SIGNAL IDUNA Lebensversicherung a. G., Sitz: Hamburg, HR B 2740, AG Hamburg, USt-IdNr. DE 118617622 SIGNAL IDUNA Unfallversicherung a. G., Sitz: Dortmund, HR B 2220, AG Dortmund, USt-IdNr. DE 124906341 44121 Donmund 20351 Hamburg SIGNAL IDUNA Allgemeine Versicherung AG, Sitz: Dortmund, HR B 19108, AG Dortmund, Hausanschrift: Hausanschrift: USt-IdNr. DE 118617622, VersSt-Nr. 810/V90810022290 Joseph -Sch erer-Stral3e 3 Neue Rabenstral3e 15-19 Vo rst&nde: Ulrich Leitermann (Vorsitzender), Martin Berger, Dr. Christian Bielefeld, Dr. Karl -Josef Bierth, 44139 Dortmund 20354 Hamburg Dr, Stefan Kutz, Torsten Uhlig, Clemens Vatter, Vorsitzender der Aufsichtsr&te: Reinhold Schulte Telefon 0231 1 35-0 Tel Bankverbindungen: DZ Bank, IBAN DE34 3006 0010 0000 4334 80, BIC GENODEDDXXX - DONNER & REUSCHEL Bank, IBAN DE9 2003 0300 004587990 00, Packet Pg. 121 11.C.e SIGNAL IDUNA Allgemeine Versicherung Aktiengesellschaft Versicherungsbestatigung zur Betriebs-HaftpflichWersicherung Versicherungsnummer: 79.687.411/5/003 Versicherungsnehmer: Diamonde E.K Beginn: 01.09.2018 Ablauf: 01.09.2023 Der Vertrag verlangert sich stillschweigend, wenn er nicht drei Monate vor deco Ablauf gekOndigt wird Versichert ist im Rahmen des Vertrages die gesetzliche Haftpflicht des Versicherungsnehmers aus dem versicherten Betrieb mit seinen Eigenschaften, Rechtsverhtilt nissen oder Tatigkeiten bzw. aus der Aus- ubung der beruflichen Tatigkeit. - Folgende Deckungssummen sind vereinbart: 5.000.000 EUR pauschal fOr Personen-, Sach- and Vermbgensschaden Die Gesamtleistung des Versicherers fOr alle Versicherungsfalle eines Versicherungsjahres betragt das 3,000-fache der vorgenannten Summen. Geographischer Geltungsbereich - Weltweit ohne USAIKanada - Eingeschlossen ist die gesetzliche Haftpflicht des Versicherungsnehmers wegen im Ausland vorkom- mender Versicherungsfalle - durch Erzeugnisse, die der Versicherungsnehmer ins Ausland ohne USAIKanada geliefert hat, hat liefern lassen oder die dorthin gelangt sind; - aus Bau-, Montage-, Reparatur- and Wartungsarbeiten (auch Inspektion and Kundendienst) oder sonstigen Leistungen im Ausland ohne USAIKanada. Diese Versicherungsbestatigung beeinflusst in keinem Fall den in der Police festgelegten Versicherungs- schutz. Sie dient ausschlieBlich deklaratorischen Zwecken. Der Inhalt der Police ist in jedem Fall maB- geblich and verbindlich. Der Beitrag ist bis zum 01.09.2022 bezahlt. m C 0 2 2 I O U 0 I 0 rn ti N N C d E s v Q Packet Pg. 122 11.C.e SIGNAL IDUNA Allgemeine Versicherung Aktiengesellschaft Confirmation of public liability insurance Insurance policy number: 79.687.411/5/003 The insured: Diamonde EX Start: 01.09.2018 Expiration: 01.09.2023 The agreement shall be automatically extended if it is not terminated three months prior to expiration In the framework of the agreement the insurance covers the statutory liability of the insured with re- spect to the insured company relating to its characteristics, legal relationships or activities and/or resul- ting from the insured exercising the professional activities. - The following sums insured are agreed: 5.000.000 EUR lump sum for personal injury, material damages and pecuniary losses The insurer's total payment for all insured events in one insurance year shall be 3,000 x the aforemen- tioned sums. Geographic scope - Worldwide excluding the USA/Canada E T) Included shall be the statutory liability of the insured for insured events occurring abroad 0 - for products, which the insured has delivered abroad, has had delivered abroad or which have ar- rived there, excluding the USA/Canada; N M N - for construction, installation, repair and maintenance works (also inspection and customer ser- vice) or other services abroad, excluding the USA/Canada. c This confirmation of insurance shall in no event impact the insurance protection set forth in the policy. It 2 is exclusively for explanatory purposes. The content of the policy shall be in any event definitive and bin- 2 ding. O The premium is paid by 01.09.2022. V 0 0 rn ti N N Packet Pg. 123 11.C.e Nachtrag Versicherung Nr. 7968741115100316500 Seite 4 13.07.2021 - Kumulklausel Besteht fOr einen Versicherungsfall oder mehrere Versicherungsfalle, - die auf derselben Ursache beruhen oder - die auf den gleichen Ursachen, zwischen denen ein innerer, insbesondere sachlicher and zeitlicher Zusammen- hang besteht, beruhen, Versicherungsschutz sowohl aus der Betriebs-Haftpflichtversicherung als auch aus der Umwelt-Haftpflichtversi- cherung and/oder aus der Umweltschadensversicherung, so ist die Ersatzleistung des Versicherers insgesamt auf die 1-16he der h6chsten Deckungssumme begrenzt. In diesem Falle gelten die Versicherungsf311e in dem Zeitpunkt eingetreten, in dern der erste dieser Versiche- rungsffllle eingetreten ist. Obersicht der Selbstbeteiligungen - fOr die Betriebs-Haftpflichtversicherung Der Versicherungsnehmer beteiligt sich an - jedem Schaden in den USA, US-Territorien and Kanada sowie bei jedem Schaden, der in den USA, US-Territo- rien oder Kanada geltend gemacht wird, mit 5.000 EUR. Diese Selbstbeteiligung gilt auch fOr die in Ziffer II 2.2.3 and 2.3.2 der Besonderen Bedingungen (Form. 63418) genannten Kosten. - jedem Mietsachschaden an GebSuden (sonstige Ursachen) gemSB Ziffer II 2.9 c) der Besonderen Bedingungen (Form. 63418) mit 250 EUR. - jedem TStigkeitsschaden (gem9B Ziffer II 2.10.3) an Sachen (auch Daten), die sich beim Versicherungsnehmer zur Reparatur oder sonstigen Zwecken auf seinem BetriebsgrundstOck oder auBerhalb seines Betriebsgrund- stOcks in seiner VerfOgungsgewalt befinden oder befunden haben mit 250 EUR - jedem Obhutsschaden gem5B Ziffer II 2.20 der Besonderen Bedingungen (Form. 63418) mit 500 EUR. - fOr die Umwelt-Haftpflichtversicherung Der Versicherungsnehmer beteiligt sich an - den Autwendungen vor Eintritt des Versicherungsfalles mit 500 EUR; N - jedem Personenschaden in den USA, US-Territorien and Kanada sowie bei jedem Personenschaden, der in den M USA, US-Territorien oder Kanada geltend gemacht wird, mit 5.000 EUR. c` Diese Selbstbeteiligung gilt auch fOr die in Ziffer 17 and 8 der Besonderen Bedingungen (Form. 63447) genann- Q ten Kosten. - fOr die Umweltschadensversicherung c Der Versicherungsnehmer beteiligt sich an 0 - jedem Schaden mit 500 EUR. 0 - Generelle Mindestselbstbeteiligung U C Soweit vertraglich keine h6here Selbstbeteiligung vereinbart gilt, findet folgende Selbstbeteiligung Anwendung: rn - 0 EUR je Sach- oder Vermbgensschaden c� Die generelle Mindestselbstbeteiligung gilt nicht fOr private Haftpflichtrisiken z. B. Privat-Haftpflichtversicherung. N c W E Beitragshinweise t y a zur Haftpflichtversicherung - Die BeitrAge sind wegen der vereinbarten Vertragsdauer von 3 Jahren um 10 % Dauernachlass vermindert. Beitrags0bersicht Packet Pg. 124 11.C.f Collier County Procurement Services Division RFP #:22-7980 Title: Tourism International Representation - Germany Market Selection Committee Final Ranking Sheet Step 1: Upon direction by the Procurement professional, the individual selection committee member should provide their ranking of the proposals (from highest being number one (1) to lowest. Step 2: The procurement professional will review the mathematically calculated final rank and call out the final rank order. Claudia Lisa Geoffrey Selection Name of Firm Paul Beirnes Amanda Townsend Total Committee Cianfero Chamberlain �x Final Rank Diamande e. K. 1 1 1 21 1 5 1 1.0000 Lieb Management & Beteiligungs GmbH 1 21 21 21 11 1 7 1 2.0000 Procurement Professional Lisa Oien Date 6/23/2022 Packet Pg. 5 DIAMONDE REPRESENTING RETREATS WORLDWIDE SOLICITATION 22-7980 INTERNATIONAL TOURISM MARKETING (GERMANY) for iWA NAPLES MARCO ISLAND EVERGLADES=M PARADISECOAST.DE Prepared b)L DiaMonde e.K. Natasa Manic Bubenhaldenstr. 53 70469 Stuttgart Germany www.diamonde.de T: +49 711 912 57610 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) Closing date: April 28, 2022 Tob e of Contents CRITERIA 1: Cover Letter / Management Summary.....................................................5 1. Management Summary.....................................................................................................5 2. Contact Details.......................................................................................................................6 CRITERIA 2: Proposer's Solution to County's Requirements........................................7 1. Sales Et Marketing Approach.............................................................................................7 2. Detailed Scope of Service..................................................................................................8 a. Annual Marketing Plan............................................................................................ 8 b. Public Relations......................................................................................................... 8 I. The Traditional Journalist................................................................................................ 8 II. Key Opinion Leaders (KOL) / Influencer and Travel Bloggers............................................ 8 c. Social Media Marketing..........................................................................................9 d. Contact Details..........................................................................................................9 e. Translation Services................................................................................................10 f. Storage and Distribution of Promotion Materials.............................................10 g. Reporting..................................................................................................................10 h. Travel Trade Activities............................................................................................10 I. Trade & Consumer Shows and Events........................................................................... 11 II. Communication............................................................................................................11 III. Familiarization Trips..................................................................................................... 12 IV. Travel Industry Trainings............................................................................................... 13 V. Promotions...................................................................................................................14 VI. Advertising................................................................................................................... 14 VII. Fulfillment....................................................................................................................14 VIII. Lead Management...................................................................................................... 14 IX. Public Relations............................................................................................................ 14 X. Liaison with Industry Partners........................................................................................ 14 XI. Database.....................................................................................................................14 i. Fees...........................................................................................................................15 3. Objectives & Outlook...........................................................................................................15 a. Room Night Production: Then and Now with Future Outlook .........................15 b. Outlook Sales & Marketing Action.......................................................................16 c. CVB Exposure...........................................................................................................17 page 2 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) d. Social Media Travel Trade Landscape...............................................................17 4. Samples of Work..................................................................................................................18 a. Naples, Marco Island & Everglades CVB: Representing since 2007..............18 b. Six Senses: Representing the World's Best Hotel Brand since 2012 ...............19 c. Fontainebleau Miami Beach: Re -Positioning after Rebranding ....................19 d. AMResorts: Market Introduction & Positioning..................................................20 5. Sample of "break -through" and Innovative Approach..........................................20 a. DiaMonde School...................................................................................................20 b. Live. Love. Luxury...................................................................................................... 21 6. Back-up Systems..................................................................................................................21 7. Social Media Networks......................................................................................................22 CRITERIA 3: Proposer's Experience and Capacity.......................................................22 1. General Overview...............................................................................................................22 2. Quality Assurance/Quality Control Data Gathering................................................23 3. Destination Lodging Rate Strategy...............................................................................23 a. Strategy #1: OFF/ON the Beach(13213)................................................................24 b. Strategy #2 Matchmake in Paradise (132C)....................................................... 25 4. Staff & Qualifications..........................................................................................................26 S. Organisational Chart.........................................................................................................26 6. Why DiaMonde?..................................................................................................................27 7. Crisis Management............................................................................................................27 CRITERIA 4: Proposer's Team Members Assigned to County's Scope of Work ...29 1. Introduction to the Account Management Team.....................................................29 a. Anne-Kathrine Jager, Account Director............................................................... 29 b. Anel von Schuckmann, Managing Director.......................................................30 c. Juliana Daniel, Senior Project Manager.............................................................30 d. Martina Ulrich, Director, Sales & Storytelling..................................................... 31 e. Sandra Brockhoff, Project Manager Communications ................................... 31 f. Helge Sobik, Senior PR Consultant...................................................................... 32 g. Natasa Manic, Owner & Founder........................................................................ 32 CRITERIA 5: Cost of Services.............................................................................................33 1. Definition of Fees.................................................................................................................33 CRITERIA 6: References......................................................................................................35 1. Client Reference Forms.....................................................................................................35 a. Fontainebleau Miami Beach................................................................................35 b. Six Senses Resorts Et Spas..................................................................................... 35 page 3 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) c. AMResorts................................................................................................................ 35 d. Sun Siyam.................................................................................................................35 e. Abaton Island Resort & Spa.................................................................................. 35 2. Industry Reference Letters................................................................................................35 f. Visit USA Germany.................................................................................................. 35 g. CANUSA....................................................................................................................35 h. America Unlimited.................................................................................................. 35 i. FTI.............................................................................................................................. 35 j. Eurowings Discover................................................................................................35 Additional Acknowledgements, Forms and Attachments..........................................36 page 4 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) I-RITERIA T Cover Letter / Management Summary 1. Management Summary DiaMonde was founded by Natasa Manic in 2002 representing a collection of properties in the State of Florida. Today the boutique agency is acting as an ambassador, advisor and curator for carefully selected tourism products across five continents, offering 20 years of experience in representing retreats worldwide. Result -driven and professional, DiaMonde specializes in promoting worldwide destinations and resorts in key central European feeder markets, offering comprehensive representation services within primary markets (DACH - Germany, Switzerland, Austria) and secondary markets (Benelux - Belgium, Netherlands, Luxembourg) with made to measure sales and marketing solutions. DiaMonde comprises of 9 highly professional senior associates all contributing to the success of a full sales, marketing & communications representation agency. DiaMonde has enjoyed a consistently low staff turnover resulting in an above market -average tenure of 8 years per associate. This loyalty is incremental for the positioning of the agency in an ever changing and fragile marketplace, ensuring for our clients and partners alike consistency, profound knowledge, reliability and as a consequence simplified communication channels. We are valued for our thorough expertise, an empathetic approach and for fostering partnerships and our commitment to support. The decision makers of our marketplace trust us as we have serviced them with accuracy and competence for over 20 years. Our vision is to secure continuity and further expand the momentum we have created, the face we have been carrying over the past 15 years as well as our profound commitment in reaching the CVB's future goals in our marketplaces. DiaMonde gratefully welcomes the opportunity to extend our sales and marketing representation services for the Naples, Marco Island and Everglades CVB for the FYs 2022-23, 2023-24, 2024-25 and beyond. Yours sincerely, W DL - & Natasa Manic, Owner / Founder Prepared on April 20, 2022 page 5 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) 2. Contact Details The authorized contact person concerning this proposal is: Natasa Manic Owner / Founder DiaMonde e.K. Bubenhaldenstr. 53 70469 Stuttgart, Germany www.diamonde.de natasa@diamonde.de diamonde.de Office phone: +49 711 91257610 Mobile phone: +49 173 9957046 page 6 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) CRITERIA 2: Proposer's Solution to County's Requirements 1. Sales & Marketing Approach The principal target of tourism marketing representation is to increase brand awareness and subsequently visitation numbers from our designated markets. Within the last successful 15 years of representation, DiaMonde positioned the Naples, Marco Island Et Everglades CVB in the travel trade, increased its exposure with the key mainstream Et specialist tour operators as well as continuously trained and educated reservation, call center and travel agents on Collier County and its USPs. Through carefully selected marketing campaigns, workshops and educational events we have manifested a strong brand awareness, profound interest and destination knowledge within all segments of the German-speaking and Benelux travel trade community. While we intend to intensify our accomplishments even further, DiaMonde will continue seeking and securing modern marketing opportunities to further develop direct communication channels with the end consumer via social media platforms, public relations and digital marketing. At the same time to continue sourcing tailored and measurable marketing efforts via tour operator partners in the effective reach of a shared end consumer. We have identified new driving consumer target groups with the goal at mind to stimulate fresh demand and increase length of stay as well as incremental spending in the County. Our 132C efforts will therefore be directed towards the luxury traveler, the traveler seeking enriched experiences and new generation families. Sustainability has become the order of the day and to some extend a key factor for the 21s' century modern luxury traveler. Hence the trend of tour operators certifying and specializing themselves within the field of sustainable travel. By promoting eco- tourism and the accompanying activities the region has on offer, the CVB will benefit from DiaMonde's knowledge, network of partners and synergies within our portfolio of product. Other key factors that are for consideration for a luxury traveler when choosing a long -haul destination is the sophistication and quality of the region as well as access to the local community and their services and/or products. This is yet another of the County's USP which is of great interest to our audience. It is all about identifying and promoting those key USP's that only others can dream off. This applies to the CVB's world class beaches and variety of eco-friendly water activities as well as to the unique diversity of thrilling experiences. We will continue emphasizing this fundamental selling point when in reach of trade, media and the end consumer in order to position the CVB as a premium brand. Activities such as fishing, sports events and long -haul weddings are of secondary importance for travelers originating from our marketplaces when seeking an offshore destination and will therefore continue to enjoy our reactive service approach. page 7 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) 2. Detailed Scope of Service a. Annual Marketing Plan An annual marketing plan will be presented annually to the Executive Director in Q2 accompanied by the budget for the following FY. The marketing plan will incorporate objectives and strategies for the five target market segments (tour operators/wholesalers, travel agents, media, industry partners and consumers) for the designated markets, as well as a detailed outlook on all planned activities for these segments. The budget will incorporate activity expenses by category in local currency and USD with the expected date of occurrence and will be updated throughout the year with actual expenditures which will be reported to the Executive Director. b. Public Relations Our PR objectives are aimed at further strengthening brand awareness in the German-speaking markets while continuing to emphasize the core USPs the destination has to offer through storytelling. Specifically, we will focus to increase consideration for the destination among the luxury consumer as well as specialty interest groups. We aim to concentrate on the key messages as relevant for the German-speaking consumer focusing on quality perceptions and the value one ought to receive from a premium destination, for example: authentic experiences, safety, tranquility, sustainability, upmarket offerings and ambiance, open encounters with local, warmhearted community and close engagement with pristine nature and world -class beaches. DiaMonde's communication activities enable a constant flow of activity in all fields of storytelling, public relations, digital marketing and social media. Our efforts to be continued focusing on two distinct target groups within the field of public relations: 1. The TraditionalJournalist Distribute tailormade stories and destination news, quarterly, written by a certified `by excellence' tourism journalist, targeting special interest groups such as luxury, lifestyle, food, travel, arts 8t culture, eco-tourism and LGBT. To make material such as press releases, press kits, blog stories, fact sheets, images and videos easily accessible via a one -stop - shop media room. In addition, DiaMonde will source, secure and facilitate individual journalist visits to the destination. Furthermore, will continue working with our Florida trade and/or associate partners such as Visit Florida or Visit USA to participate in their PR events and/or activities. H. Key Opinion Leaders (KOL) / Influencer and Travel Bloggers The Influencer industry (referred to Key Opinion Leaders) has become a major trend in the German-speaking markets during the past couple of years and as a result of the COVID pandemic their acceptance has grown faster than ever before. This channel of communication has become a vital tool for promoting a destination in its authenticity - a key USP we have defined for Collier County. page 8 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) While the German-speaking KOL community is not as strong compared to markets such as UK and US, correct influencer management is key: followers and rankings are not the only measurement, many micro - influencers target active specialty groups in a more intimate round of conversation, resulting in quality rather than the quantity share of inspiration and impressions. DiaMonde to identify, engage with and serve as the first point of contact for all relevant media and influencer community members. To extend in-depth support and to facilitate their enquiries with a quick turn -around yet professional manner. All activities to be included in the overall CVB monthly report. c. Social Media Marketing DiaMonde launched an own Naples, Marco Island & Everglades CVB German-speaking Facebook page in 2011 targeting consumers and since then had grown the fan base to 15,700 followers (status as of April 2022). We have successfully tripled the number of followers during the past 5 years. We will continue efforts to increase the number of followers by implementing a selection of Facebook advertising campaigns (direct or via tour operators with social media affinity) which have proven excellent results in the past. Our goal is to grow our Facebook community to 18,000 fans within the next 12 months. Generating interaction among the fans is of highest priority, therefore we will manage content proactively to encourage ongoing posts and shares. DiaMonde is hosting both, an own Facebook (1,700 followers) and Instagram (1,400 followers) presence, targeting the 13213 travel trade & media segment. Naples, Marco Island & Everglades CVB content is regularly posted/shared on both platforms featuring insider information, travel tips, highlights, images and short video clips. In addition, we use a new functionality which enables both the DiaMonde Instagram page and the Paradise Coast page to be linked with each other via posted activities, which results in larger spread and visibility. Dedicated to the CVB, we have operated a closed 13213 user group (340 members) on Facebook for educational and networking purposes. This group is primarily used to stimulate interaction among travel agents to exchange knowledge and own experiences as well as personal recommendations. We estimate to double the users within the upcoming term through ongoing promotion via digital communication and personal interactions. For other Social Media channels such as Pinterest and YouTube, we will continue to promote Naples, Marco Island 8t Everglades CVB's presence on these channels via 13213 Tour Operator Florida specialist partners. d. Contact Details DiaMonde provides a dedicated telephone line for all Naples, Marco Island, Everglades CVB enquiries (+49 711 91257612), as well as an own e-mail account (naplesCc0diamonde.de). As communication by fax has come to a halt in our marketplaces, we no longer feel the need to provide a dedicated fax number (however this can be re -installed at any time upon request). page 9 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) e. Translation Services DiaMonde will assist with general translation services when required. For translation of larger scale projects (i.e. marketing material, brochures or website content), we will provide correction of official translation documents as directed by the CVB. f. Storage and Distribution of Promotion Materials DiaMonde will coordinate and manage the stock of German promotion materials via the storage and distribution services provided by an appointed mailing house with location in Germany (cost for such services included under miscellaneous costs within budget plan - already in active status). DiaMonde will handle all 13213 and 132C marketing material fulfillments for our marketplaces including inquiries originated from the Naples, Marco Island & Everglades CVB homepage. g. Reporting Reporting entails a consolidated monthly report in Word and PDF formats, which includes a summary of achieved and concluded activities outlined per market, specified in the fields of sales, marketing, media 8t public relations. A collection of social media clippings whether DiaMonde owned, or activities secured with trade partners, will be included in the report. A summary of all achievements and concluded activities will be grouped and reported as follows: • tour operator and travel agent activities • communication activities (media Et PR) • event summaries and feedback • dedicated sales & marketing activities All business generated through our activities and/or interactions are logged in our own tailormade CRM system. In addition, a market intelligence report with up-to-date information regarding the economic and political situation, booking behaviors and trends as well as destination specific information from our marketplaces will be compiled and shared on a monthly basis. The report to also outline the key focus activities and/or highlights for the next 30 days. The report is sent to the Executive Director via e-mail in PDF and word format, along with addendums by latest the 10'" of the following month. In addition to the monthly reporting, DiaMonde will carry out a dedicated annual market analysis via an online survey for targeted data collection on information relevant to the CVB to our marketplaces. h. Travel Trade Activities DiaMonde will organize, negotiate, secure and execute various activities to reach out to the travel trade community not only in the German-speaking markets but upon request and without any additional fee also to cover the page 10 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) Benelux markets (Belgium, Netherlands and LuxembourM. The purpose of all activities is to comprehensively train and educate the agents on the CVBs premium USP's, various culinary highlights, on land/ on water activities, golf, general highlights and also to open distribution channels and promote and market the county while always maintaining a very conservative approach to expenditures. DiaMonde will at all times seek and secure paid activities at negotiated reduced costs or with additional exposure value. Activities to consist of the following: /. Trade Et Consumer Shows and Events Traditionally the below listed trade and/or consumer travel shows were the most relevant events in our marketplace. In view of the current global health situation and whether we continue to deem these platforms as relevant in future, we will continue the CVB's presence, whether with personal or digital participation or in the form of brochure distribution via associations such as Visit Florida/Visit USA or Brand USA. Should a joint decision be reached that these platforms are of no further interest, we will research and source suitable and economical alternatives. Please see list as follows, grouped by audience: 1. CMT Stuttgart, Germany (at Visit USA stand - 132C only). 2. F.re.e Munich, Germany (at Visit USA stand - 132C only). 3. Reisen Hamburg, Germany (at Visit USA stand - 132C only). 4. Vakanz, Luxembourg (Via tour operator: we love to travel - 132C only). 5. Ferienmesse Vienna, Austria (at Visit USA at stand - 132C only). 6. Brussels Holiday Fair, Brussels (at Visit USA Belgium stand - 132C only). 7. Vakantiebeurs, Netherlands (132C & 13213). 8. ITB Berlin, Germany (13213 & 132C, includes the management of appointments). 9. IPW, alternating cities, USA (attendance at own CVB stand, B2B only, includes management of appointments for our assigned markets). 10. Brand USA Travel Week (13213, includes full coordination of appointments). We will continue our attendance on behalf of the CVB, of 'other' exclusive Florida and/or USA activities such as workshops, webinars, roadshows, educational seminar organized by tour operators, Visit USA and Visit Florida as well as Brand USA. /Z Communication Communications is an important cornerstone within DiaMonde and therefore enjoys an emphasized focus for Naples, Marco Island & Everglades CVB. Herewith an outline of available communication mediums, platforms, and activities (already in use): page 11 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) • Communication of product news and highlights, travel tips and stories via an owned, branded and dedicated e-newsletter `Insider News from the Paradise Coast: The newsletter is distributed four times a year to a dedicated database of 2,600 trade contacts, media contacts and consumers. • Feature in a shared monthly DiaMonde Storyletter (e-newsletter) distribution. The newsletter has a distribution of 6,400 community members, enjoys 99% successful delivery and 28,5% above average opening rate. • Feature on DiaMonde own webpage under portfolio with blog stories as well as inclusion of images in a dedicated online media gallery (view here) • Regular composition and distribution of blog stories (short stories in German language). Shared with 2,000 recipients in social media channels and within the trade community. • Optional: inclusion of a promotional highlighted message in all DiaMonde outgoing Outlook e-mail communications. • Placement of a signature image as Facebook header on DiaMonde Facebook page with link to products' main homepage. • Ongoing personal sales interactions in form of video or phone communication to share important updates on destination highlights. • We also work closely with Visit USA and support them with the CVB's destination news for the dedicated monthly newsletter, Visit USA sends to travel trade contacts (20.000 recipients) ///. Familiarization Trips DiaMonde will secure and organize at least two overnight familiarization group trips with selected travel trade invitees to Collier County. Optionally, the organization of these group trips can be in cooperation with a tour operator partner, with another Florida partner CVB and/or Eurowings Discover to promote the newly launched direct flight connection from Germany to RSW. Specifically focusing on the new luxury approach, to partner with another premium Florida destination (i.e. Palm Beach County) to execute a familiarization trip with niche luxury tour operator product managers as visitors from our respective markets are more likely traveling to more than just one destination. We strongly monitor and are actively involved in the selection process of the attendees, to only invite those travel makers with the greatest potential for qualified business to Florida, allowing priority for those who can generate measurable business in the destination's need periods. Furthermore, as an innovative, yet cost -saving approach we will launch a digital familiarization trip in Q1 to support business in low season taking into consideration the high occupancy in the destination. A team member of the CVB (ideally with a team member of DiaMonde) to be on site accompanied by camera, holding hotel site inspections/experiencing activities while interviewing the partners. To be presented in a live format (through Social Media channels) and recorded for shared viewing (to be professionally edited before further distribution). Potentially to cooperate with a tour operator for page 12 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) broader reach, 13213 and 132C. To then create short video clips for usage on YouTube and/or further distribution. With regards to the media segment, DiaMonde will secure at least three individual media familiarization visits to the CVB (customized for journalists and/or blogger/influencer with own flight arrangements), securing suitable and measurable media exposure promoting value season. To equally continue connection with Visit Florida to be considered for Visit Florida group media familiarization visits. Whenever possible and suitable, a member of the account management team will accompany all group fam trips to the CVB to strengthen the relationship with the attendees and act as a (German-speaking) guide for the area. IV. Travel Industry Trainings Triggered by the Covid pandemic, a strong transformation of travel maker's trainings took place, since personal interaction had to be minimized during the past 24 months. This has prompted an immense creativity on how to educate travel makers in a sustainable, fun & quirky way while always ensuring professional handling and focusing on knowledge transfer (reference Criteria 2/5./a. on page 20). Apart from our annual DiaMonde School e-Academy Masterclasses, DiaMonde will quarterly offer single online training sessions to our travel maker network, grouped by special themes on outdoor activities, culinary 8t lodging updates, insider tips or premium highlights and integrate interactive segments within the trainings such as pre - communicated tasks or homework (i.e. provision of FOC 132C marketing), Chemed dress codes or joint food & beverage preparations (i.e. cocktail mixing, cooking classes with provision of ingredients by postal service) to stimulate a feeling of togetherness. Online trainings need to provoke a certain desire for attendance, regular webinars have become the new order of the day and are considered as tedious if no "fun" element is integrated. DiaMonde will further continue securing online training opportunities through our partner network to show presence among other US / Florida destinations and use every opportunity to virtually connect to our agent network (i.e. virtual roadshows, events etc.). However, in our industry the personal connection is key to the success of any of our sales & marketing efforts. It has become evident over the period where the industry lacked this personal interaction that we can not simply rely on virtual connections but need to provide a mix of encounters between virtual and personal to be able to penetrate the marketplace in depth. We can secure a larger quantity of agents during virtual events and enhance the quality of our interaction with them personally, making personal encounters special but yet essential. Personal encounters will take place during live -events, roadshows, educational event types and it is our priority to integrate a great amount of interaction, exchange, communication and fun elements relating to Collier County in order to strengthen agent's attention to the destination yet leaving them with a deeper understanding of the destination's WHY. page 13 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) V. Promotions DiaMonde will plan, negotiate and secure dedicated promotions for the CVB through specialist tour operators (destination & luxury), mainstream tour operators or OTAs to reach not only 13213 but also 132C via our partners' strong networks. Promotions will be collated using a 360' approach to integrate all available channels of communication: social media campaigns, podcasts, radio, e-distribution, print distribution, virtual activities and others. With a good understanding of value -for -money, DiaMonde will compose the prefect mix of communication channels within the different campaigns to reach the specific target groups. A detailed plan of all promotional activities for the next FY will be presented in the annual budget plan. VI. Advertising DiaMonde will negotiate and secure dedicated advertising opportunities through tour operators (132C) or in print and digital travel or lifestyle magazines and supervise the ad layout, content and print documentation in close cooperation with the CVB media department. V//. Fulfillment In cooperation with our mailing house, DiaMonde will handle and execute all 13213 and 132C fulfillment, whether resulting from website, social media or direct inquiries. Vlll. Lead Management DiaMonde will source business leads for the CVB on a proactive basis and - after intensive screening and ROI evaluation - present opportunities with strong potential to the Executive Director for further assessment and approval. IX. Public Relations DiaMonde will proactively communicate with and distribute destination news and information to the German-speaking media. All accessible clippings will be sent to the CVB PR department for their files. DiaMonde will also act as a liaison between the German-speaking media and the CVB PR department for any requests, personal visits and familiarization trips. X. Liaison with Industry Partners DiaMonde will continue to closely work together and nourish all relevant industry partner relationships to include (but not solely) Visit USA committees, Brand USA offices, Visit Florida offices, airlines, press offices and other non - competing Florida CVB representations. XI. Database DiaMonde has a central CRM with more than 18,000 travel trade and media contacts in Central Europe. This comprehensive database includes information on the type of contact, grade of importance, full contact details as well as a detailed contact history listing personal visits, trainings and all other communication. Exclusive to the CVB, DiaMonde established and maintains a dedicated Paradise Coast database (approx. 2,600 entries), including further travel page 14 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) trade, media and consumer contacts resulting from newsletter sign ups, brochure fulfillments as well as CVB dedicated trade and media events. i. Fees Please refer to Criteria 5/1. on page 33: Definition of Fees. 3. Objectives &t Outlook Our main objective has and continue to be lived: the strengthening of the Naples, Marco Island and Everglades CVB profile, presence and position (PPP) in reach of a sustainable future in our marketplace. Profile: our focus has been on identifying a crystal clear and modern new profile for the CVB in our designated marketplace. It is a place of safety, authentic experiences, trendy lifestyle, paradise for families, world -class culinary and the closest one would get to real nature encounters in Florida. This is a USP that sets the CVB apart from the dominated theme -park experiences in north Florida or the overpopulated tourism in the south. Presence: by creating a lasting presence, our focus will be steered in communicative and educative efforts. We will continue our efforts of identifying new specialty consumer target groups and create more brand ambassadors and ensure the successful delivery of a tailored message. Thus, creating interest, followed by demand and as a result heads -in -beds. Furthermore, through personal storytelling, public relations and digital marketing to share the elevated and unique experiences the destination has on offer and as a result secure longer -stay visits, increase spend and repeat business. Position: for the CVB having had enjoyed 15 years of proactive and a consistent existence in our designated markets there is already a steady poll positioning at hand. It is now a matter of maintaining and enhancing this position through fellowship. Furthermore, we will focus on re -aligning the brand's positioning towards a premium brand, to be compared to similar worldwide premium destinations (i.e. Aspen, Marbella, Monte Carlo etc.) to support the current transformation in lodging offerings. All of the above -mentioned objectives have been clearly defined with the main goal to further increase visitation numbers, average length of stay and spend. a. Room Night Production: Then and Now with Future Outlook Having collected data on 13213 room night production originating from the German-speaking markets over the past 10 years, we can conclude the following trends: • Customer booking behavior has dramatically changed in the past decade, moving from booking traditional vacation packages sold via generalist retail travel agencies to buying tailor-made travel experiences designed by specialized travel makers (specifically for long -haul travel). • Specialized travel makers have in-depth knowledge of their specialty (be it destination, type of travel and/or target group) and win the customers' trust page 15 of 36 DIAMONDE Solicitation: 22-7980 International Tourism Marketing (Germany) through reliability and approachability as well as through their ability to personalize and tailor the travel experience to their clients' very individual expectations. • These trends are transparent when analyzing our room night production data: bookings generated through specialized tour operators (USA & long - haul destination specialists) has increased by 1458%, see an excerpt of our room night production scats below: USA Specialist 2009/2010 2019/2020 America Unlimited 345 840 Canusa 97 7,011 CRD 0 553 Explorer Fernreisen 80 123 Fairfli ht 0 638 Faszination Fernweh 0 246 Tourconsult 0 540 Knecht Reisen 251 546 Ar us Reisen 0 210 Cruising Fernreise 0 277 Erlebe.Fern reisen.de 0 57 Enjoy America 0 107 unker Golf Reisen 0 130 Tota 1 773 11,278 Mainstream tour operators grew their production to a very noticeable volume over the past 10 years and therefore play an irreplaceable role in our distribution mix, however we can no longer ignore the evident market shift towards specialists which is where we foresee even stronger growth for the future years to come. b. Outlook Sales & Marketing Action We will further strengthen our partnerships with established USA destination specialists to stimulate demand and thus generate additional growth now that all travel restrictions of the past 2 years have been lifted. To use marketing funds based on our wealth of experience working with this segment to reach consumers through targeted 360' innovative, technologically savvy and interactive campaigns. We will open the sales channels towards premium travel makers and niche luxury specialist by using our firm's existing network among the luxury community which has been cultivated for the past 20 years and hence synergies can be used reasonably. We will continue to nurture the relationships with the vast travel trade community in German-speaking markets (with a total of over 35,000 individual travel makers) via partnering with the key three mainstream tour operator groups: DERTOURISTIK, FTI and TUI. While preserving the presence of Collier County in their (online) brochures and ensuring functional efficiency of their sales channels, we will invest funds, time and effort in activities geared page 16 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) towards further educating and engaging with the 13213 segment (making use of the vast 13213 distribution these operators can offer). OTAs have taken a lead role in our sales mix since 2015 whereby we have already established a strong cooperation with one of the market leaders, Expedia (with a total volume of nearly 5,000 room nights produced in FY 2019- 20). While we will further foster this collaboration to secure more growth, our goal is - in realignment with the CVBs positioning towards a premium destination - to enter into partnerships with the new generation of OTAs. Companies such as Tourlane, Secret Escapes, Fineway etc. offer personalized instant trip planning using Al technology and big data. These companies can individualize vacation packages and focus on the new generation of travellers who are mobile, constantly online, prefer chatting tools to telephone calls yet have a remarkable disposable income and are prepared to spend it on experiences rather than things. These OTAs represent a new segment that is just about to gain ground in our marketplaces and provide a myriad of new opportunities and innovative sales & marketing approaches. c. CVB Exposure Printed brochures are still considered quite important in German-speaking markets, even though the brochure sizes have diminished, and some tour operators have changed to more inspirational magalogue type of brochures focusing on experiences rather than hotel listings. Online brochures, landing pages and website expansions have gained in popularity within the tour operator landscape since a couple of years. The CVB destination is presented in all important traditional tour operators as well as with specialized tour operators, whether it is online or in print, with destination storytelling copy, insider information & highlights, activities, image galleries & videos, interactive maps, hotel recommendations and links to dedicated landing pages. To further expand the destination's exposure online and print, we will closely monitor the current features and be on the outlook for new opportunities through above mentioned new sales & marketing channels. DiaMonde will also re -align the brand's positioning towards a premium brand within these print and online exposures with a strong focus on luxury specialized tour operators. d. Social Media Travel Trade Landscape Social media is and will continue to grow as one of the most relevant marketing tools, especially the role it plays in the lives of the younger generation. In our designated markets, Facebook and Instagram are commonly used. Furthermore, social media channels serve as a useful interactive tool with the CVB destination, allowing a 3-way communication between trade, the CVB and ourselves. page 17 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) Beside delivering accurate content with strong messages and beautiful imagery, managing the community and regular interaction with members are of equal importance. Facebook: Facebook is and will continue to be utilized as our primary source of social media activity (overall social media achievements and future objectives are outlined under Criteria 2/c. on page 9). The following Facebook platforms to be continued: • Closed 13213 Naples, Marco Island 8t Everglades CVB user group (340 active trade members) • DiaMonde own Facebook page (1,700 followers) • DiaMonde School Facebook page (725 members) a communication channel for the alumni community who prefers to act more openly within a closed and intimate environment of fellow students. Instagram: to complete the round of our Social Media activity, we have an active DiaMonde Instagram (1,400) page in which we constantly feed with storytelling illustrations. The platform is also used to communicate within influencer activities. Furthermore, we will continue to promote Naples, Marco Island & Everglades CVB's presence on the social media channels of our 13213 tour operator Florida specialist partners and in general travel trade Facebook groups (reference Criteria 2/3./d. on page 17). 4. Samples of Work a. Naples, Marco Island & Everglades CVB: Representing since 2007 Our proudest work has been the past 15 years of our joined journey with the Naples, Marco Island Et Everglades CVB within our designated markets. We have assumed the role of seeing how the destination has grown, taking its first baby steps into the marketplace and becoming a strong, individual premium brand with deep roots, compelling presence and a solid position. Visibility has been expanded both print and digital, market share has grown, and partnerships have been added and existing ones have flourished. Furthermore, we have accompanied the CVB through the good and equally through the challenging times, having had faced a global health pandemic. We have jointly come out of this stronger and have created a momentum of force, which can only bring positive results, an outcome of hard and loyal work. As a key result and consequence of continues efforts over the past 15 years, visitor numbers from Central Europe have continued to be on the rise through to 2019 when we were slowed down as a result of the COVID health pandemic. 2007 visitor numbers from Central Europe: 49,561 pax year-end 2015 visitor numbers from Central Europe: 128,656 pax year-end page 18 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) 2019 visitor numbers from Central Europe: 309,349 pax year-end Growth in percentage from 2015: +140% (Statistics taken from the Collier County European Visitation Data provided by Research Data Services Inc) These numbers give us great confidence that the approach and direction in tourism marketing representation services we have followed for the past 15 years was and is successful; as with every year - after future strategies, outlooks and angles were aligned with the Executive Director - we were able to grow visitation. b. Six Senses: Reoresentina the World's Best Hotel Brand since 2012 Back in 1995 Six Senses was the first pioneering hotel brand declaring sustainability as their brand's central raison-d'etre yet offering lodging and experiences on luxury price levels. A brand that has led sustainable tourism into the new modern century and lately has been honored with 3-year consecutive "World's Best Hotel Brand" awards. DiaMonde has had the privilege of nurturing the trade presence of this highly desired global brand in the German-speaking markets for the past 10 years (and still has). We have not only accompanied but equally supported the brand's development, having had started off our journey representing 6 resorts in 2012 growing to 20 resorts today. Our work focusses on identifying and engaging with a clearly defined target group of avant-gardist travel makers of the highest degree, curating them into Six Senses brand ambassadors and subsequently growing their business towards the brand's properties on four continents. As the brand continued to grow, all new property openings have been successfully introduced, launched and integrated into the luxury marketplace, which constitutes the irreplaceable role we play for Six Senses in our designated markets. c. Fontainebleau Miami Beach: Re -Positioning after Rebranding The Hilton Fontainebleau Miami Beach - a worldwide renown property - had undergone a radical transformation back in 2008 with an investment of one billion USD in renovation and expansion work. A big task was at hand of creating its own identity within our markets, re -positioning its brand into the premium sector of the lodging industry in Miami and fulfilling our commitment to make the property shine again. Not to forget that a property of a size of over 1,500 guest rooms had to be filled from European key source markets (UK & Central Europe) which had felt under our field of responsibility. Examples of challenges and opportunities we had undertook on our way were positioning the new property against old preconceptions, hence the necessity to also uncap new Et different specialty consumer groups in order to position the property as a luxury resort destination with some of the highest lodging prices in Miami Beach whilst competing with boutique properties in South Beach. At the end of our tenure in 2019 we completed our 11-year appointment and proudly handed over to the resort sales team after reaching the 5 million US$ mark of revenue generated from our designated markets. page 19 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) d. AMResorts: Market Introduction & Positioning AMResorts is North America's fastest growing luxury leisure resort company. Founded in 2001, the company owned by Apple Leisure Group (lately acquired by Hyatt) offers hotel brand management and marketing services to the AMR Collection - seven unique brands of resort properties across Mexico, Caribbean, Central America and Europe. DiaMonde has been appointed in 2010 to accomplish the brand's introduction to the German-speaking markets with a clear mission to reposition its sub - brands within their respective target audiences. To accomplish this goal, we established a strong, volume based 13213 network of travel makers in the mainstream segment, also evaluating and subsequently executing all relevant promotional and sales opportunities as provided by leading tour operators. Boosting brand recognition through active and consistent personal presence in the marketplace and via multi -channel communication efforts made DiaMonde being recognized as "the AMR face" in our markets for 10 consecutive years while the company grew from 18 to 54 resorts. The outcome of our continuous creative sales & marketing approach was measurable in year -on -year room night growth from German-speaking visitors to the group's then only Caribbean Sea properties. 5. Sample of "break -through" and Innovative Approach a. DiaMonde School We have taken webinars to the next level and as a result the DiaMonde School was born in 2020. The aim was not only to teach and for the students to learn, but at the same time to generate complimentary marketing and social media activities for the CVB provided by our agent community. In addition, we wanted to be different, sustainable, personal yet with a fun factor. As a result, we have successfully created a highly desired, acclaimed and most talked about schooling platform. Our mission is to curate future brand ambassadors carrying deeper product knowledge and understanding the uniqueness of the CVB brand. In return, ambassador agents have reciprocated our schooling efforts by eagerly promoting their newly learned product knowledge via any available marketing tools free of charge! Targeted travel community members (across all segments) are formally invited via different channels of communication, to participate in an annual, dedicated CVB e-academy. Registered pupils will be tasked with homework prior and during the e-academy which runs over a 6-week period. Lessons take place in classrooms of approx. 30 students to ensure a personal atmosphere and exchange via chatrooms. After completion of the e- academy, pupils are required to pass a test which then in combination with participating in all the school sessions, will be awarded with brand ambassador status. We have appointed 120 brand ambassadors since the inauguration of the DiaMonde School and will continue offering annual dedicated Naples, Marco Island Et Everglades CVB e-academies to our community. page 20 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) Once an e-academy has been completed, there is potential to additionally hold bonus lessons (share of more in-dept knowledge on a specific topic or launch of a new product or excursion), alumni reunion events (personal get together of the brand ambassadors in an event format) or even a school trip (educational trip). The final stage is to actively engage the pupils in the closed Facebook group to continue the share of destination updates & news and allow for exchange on personal experiences, success and ideas on how to promote the CVB more effectively. b. Live. Love. Luxury Since the debut of DiaMonde, the luxury travel world has been a cornerstone of who we are. In the past 20 years since the firm's launch the term 'luxury' has transformed from not only referring to the hardware of a product, but equally the sustainable approach, the irreplaceable experiences as well as the role the community plays within a travel destination. DiaMonde has accompanied this transformation to the 'new modern luxury' knowing exactly what it encompasses and what a typical Germanic traveler longs for when referring to luxury travel. Over the course of the past 20 years, we have curated the unconditional attention of the luxury travel trade audience - ranging from luxury mainstream tour operators, smaller luxury niche tour operators to individual luxury travel designers and/or specialists. We know who they are, how to keep them engaged and convince them, they trust us and are loyal followers. We understand their needs and interests and speak their very particular language. We will continue to use synergies within our portfolio of luxury product for the continuous benefit of the CVB to strengthen the positioning as a product with luxury excellence in our marketplaces. 6. Back-up Systems DiaMonde has an ongoing file protection system, by which all data is continuously saved in a private cloud run by our IT service provider. The cloud facility is equipped with carrier redundancy, high availability clusters, data is continuously managed and secured with state-of-the-art anti-malware and anti -virus systems. Files and the CRM can be accessed at any time, from anywhere. All team members work with mobile devices (Phone, Pad and laptop) ensuring uninterrupted business and accessibility. Even if one of these devices gets corrupted or is lost the data is still secured and available in our private cloud. Updates are automatically applied to the Windows server systems and monitored daily by our IT service provider. Access to our private cloud is granted only to team members via a separate firewall. page 21 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) 7. Social Media Networks Please reference Criteria 2/2./c. on page 9 for our general approach to social media. Furthermore, we regularly feed content on CVB news & offerings into a variety of travel trade closed user groups on Facebook in our marketplaces such as "Reiseburo & Reiseverkdufer" (9,600 members), "Traumreiseexperten" (900 members), "Luxusreiseexperten" (900 members) and many more. On the consumer side, we closely monitor various closed user groups on Facebook relating to travel to Florida in general and act as travel community members posting on Naples, Marco Island and Everglades experiences. In our dedicated media room and tailored to individual requests, we provide fully curated content and images for immediate use by our trade 8t media partners for their own promotions, accurately presented, easy to access and presented readily for immediate use. CRITERIA 3: Proposer's Experience and Capacity 1. General Overview DiaMonde's expertise lies in clear and custom-made sales & communication solutions based on a proactive and cost-effective approach. To achieve our clients' goals, we use our profound inside knowledge of our marketplace and strong ties with our network resulting from servicing the varied portfolio of international clients for a total of 20 years. Although the emphasis of the client structure was historically focused on hotels and resorts, DiaMonde has been using this emphasis and knowledge - especially from the long-standing work with Florida properties since the debut of the firm - to noticeable grow the CVB's exposure and subsequently visitation numbers since our first appointment as the CVB's International Representation Firm for German-speaking markets in 2007. Naples Marco Island & Everglades CVB has been enjoying 15 years exclusivity as the only destination in the DiaMonde client portfolio. We hold a thorough understanding of the historical developments and the present needs of the CVB as well as intelligent destination knowledge, allowing us to transform our learnings of the past into winnings for the future. A benefit one can only pass onto a client with such a longstanding track record and constant presence in our marketplaces. Our markets are all about partnerships and loyalty - our partners know they can count on us and trust us. Above all however we are passionate about our clients and our enthusiasm, dedication and eagerness to overachieve is what truly sets our team apart. Please find below a list of the current Clients of DiaMonde (status April 2022): • Naples, Marco Island Et Everglades CVB (since 2007) • Bachmair Weissach Spa & Resort, Germany (since 2011) page 22 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) • Six Senses Hotels Resorts Spas, Global (since 2012) • Isibindi Africa Lodges, South Africa (since 2012) • Zambezi Queen Collection, Namibia & Botswana (since 2016) • Bushtops Safari Camps, Tanzania 8t Kenia (since 2016) • Seolo Africa, South Africa (since 2017) • Asimina Suites Hotel, Cyprus (since 2018) • Gran Hotel Domine & Hotel Miro, Spain (since 2018) • Hotel Post Bezau by Susanne Kaufmann, Austria (since 2019) • Abaton Island Resort 8t Spa, Greece (since 2019) • Tintswalo Lodges, South Africa (2019) • Babylonstoren, South Africa (since 2019) • Sun Siyam Resorts, Maldives (since 2020) • Ikador Luxury Boutique Hotel 8t Spa, Croatia (since 2021) • Oceana Beach and Wildlife Reserve, South Africa (since 2021) • Casa Del Mare, Montenegro (since 2022) The work for and on behalf of Florida -based clients has laid the foundation of the firm's establishment in 2002. It was our founder's experience in the destination - having lived and worked for over 5 years in Florida - which allowed her to establish a profound network of receptive/incoming tour operators, hoteliers, and other CVBs, as well as to cooperate with various members of Visit Florida. Over the course of the past 20 years, she (and subsequently her team) expanded this network to encompass contacts in all target groups of tourism trade marketing, especially for and on behalf of the firm's US -based clients. This network is managed in the CRM system, listing our history with more than 18,000 travel trade contacts in Central Europe and growing steadily. This database is used as the central enterprise knowledge and project management tool and allows for intelligent data exchange among all team members. Anne- Kathrine Jdger has solely serviced the Naples, Marco Island Et Everglades CVB account with nearly 7 years of devotion and dedication to the destination. As the Account Director Anne-Kathrine will continue to act as the fully dedicated strategic head for all activities ensuring continuity and uninterrupted succession for the destination for the upcoming term in our marketplace. 2. Quality Assurance/Quality Control Data Gathering We treat all data with the greatest possible care and strictly adhere to the legal requirements of the European Data Protection Basic Regulation (EU-DSGVO/GDPR) and the German Federal Data Protection Act (BDSG) of 25 May 2018. Our privacy policy can be viewed here and our data protection principles here. 3. Destination Lodging Rate Strategy DiaMonde has had the privilege of accompanying the transformation of the CVB, whereby the demand of a high standard experience has outplayed the cost per stay resulting in a significant increase in lodging rates especially during the past 12-18 page 23 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) months. We deemed this as an opportunity one can successfully embrace with DiaMonde holding in-depth knowledge and a sound understanding of the level of product and experiences the destination has on offer. To address this challenge, we propose the following three strategies: a. Strategy #1: OFF/ON the Beach (13213) In order to address the increase in lodging rates and the sustainability of visitor numbers, to strategically steer all sales and marketing directives to accurately target two different types of consumer groups and strategize our sales & marketing efforts accordingly with respective trade partners: • Consumer 'ON the Beach' profiles a visitor who has a high expectancy of excellence and thus would be motivated by high - end, quality -rich lodging in products central, upmarket and desirable locations and elevated experiences in in the destination. To reach this target group most effectively would be through 13213 activities with a highly thought after community of luxury travel designers and luxury tour operators, a segment we deem to further uncap for the CVB. Please refer to Criteria 2/5./b. on page 21 ("Live. Love. Luxury") as to our ability and strategy to access the luxury community and traveler. The luxury travel maker and travel media community strongly relies on a personally curated network of high -end service providers. In order to facilitate effortless networking and sustainable creation of personal links with CVB's upmarket lodging, transport, ground handling and experience suppliers to design a two -center dedicated luxury event in Europe (in cooperation with i.e. the UK representation agency and for CVB members to personally attend). This event to address a targeted audience and stand out from the norm of trade events in terms of quality of contacts and event experience. • Consumer 'OFF the Beach' is a traveler who is seeking value for money and for whom preeminent experiences are of lesser importance when deciding on a destination. A good example could be a midrange income family who predominantly wants to escape and enjoy Southwest Florida's experiences and hence they would be more attracted to renting a self-catering holiday home or hotel - apartments for a longer period of stay or for shorter roundtrip stays opt for accommodation options at a distance from the beaches for more value. A focused sales approach targeting the mainstream tour operators as well as Florida and/or holiday home specialist to drive volume of midrange income business by offering a differentiated lodging portfolio, highlighting off -the - beach options. Social media serves as a key medium to reach this target consumer group effectively, by promoting on eye level, a local lifestyle, the beautiful beaches, home-grown gatherings to enjoy the sunsets and the regional markets. page 24 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) Additionally, to engage German speaking locals to showcase their day-to- day living on social media with small video clips of their favorite local stores, hangout spots, off -the -beaten -track experiences and children's activities. b. Strategy #2 Matchmake in Paradise (132C) We have to question ourselves and refresh the definition of who our primary target audience is. What are the tick -boxes that need to be marked off, in order to successfully create a demand for the high-class offerings? If the right criteria are matched, the price -tag is not considered the key decision -making factor any longer. Is it worth the exercise of comparing the Naples, Marco Island & Everglades CVB to the comp set within the State of Florida or have we not already reached the premium brand level whereby we compete within the global scope of high-class destinations? Herewith a list of clearly distinct USPs (tick -boxes) we see the need to visualize in a dedicated marketing campaign, to convince the direct consumer that a visit to Naples, Marco Island Et Everglades CVB is worth every cent: • The destination is regarded as ultra -safe within categories health (in view of a global pandemic) and general security • Highest quality of experiences and product, if not some of the highest in Florida: • The experiences offer a wide range of diversity and contrast and are of authentic nature on land and on water • Home to world class beaches coupled with close to nature encounters • Sophisticated look & feel of the leisurely areas (Old Naples, Marco Island) yet with a laid-back ambiance • Low density of destination visitors during European peak travel seasons, allowing easy access to recreational activities • Encounter with like-minded travelers and local community • Easy access to the 'good things in life' • A destination delivering to the needs of a wide variety of special interest groups: families, golfers, wellness, LGBT, shopping, culinary and art 8t culture lovers. With these newly defined USPs, to compose a 3600 marketing campaign using update imagery and refined messaging for the repositioning towards a premium brand. page 25 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) 4. Staff 8t Qualifications DiaMonde currently employs eight (8) senior hand-picked professionals with proven sales 8t communication ability and detailed knowledge of the travel trade in the Central European markets. Each associate is dedicated to servicing a selection of clients within the DiaMonde portfolio, creating experts within the respective fields and for allowing exchange of synergies where applicable. We have active presence with sales offices being located in Stuttgart (main office), Cologne and Vienna (Austria). All team members have a joined total of 170 years of work experience in the various fields of the tourism trade, which equals an average of over 20 years of experience per associate. The founder & owner Natasa Manic adds 25 additional years of expertise in tourism sales 8t marketing and acts as a strategic director, overseeing all activities and supporting and coaching the team in all managerial decisions. DiaMonde e.K. has been a registered business since March 1s', 2002 and holds all necessary licenses and insurances in order to conduct business in Germany. The firm is registered in the Stuttgart Commercial Register under number HRA 722594 (please refer to Attachment 1). 5. Organisational Chart IN NAPLES MARCO ISLJ EVERGLAI PARADESECOAST.1 MONDE RETREATS WORLDWIDE In addition to the above management team, we outsource the following specialist services to external affiliates, in order to focus on our core competences and equally fulfill the needs of our clients with fullest attention: • Graphic Design (Klaus Hussak & Hans Groen) • Accounting (Corinna Montigel) page 26 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) • CRM Maintenance (Margret Kayser) • IT Management & Security (nodus GmbH) 6. Why DiaMonde? • Naples, Marco Island Et Everglades CVB is and will remain DiaMonde's exclusive destination client. • DiaMonde creates fellowship . We have a presence, a standing and knowledge second to none and with our trustworthy judgement and expertise have the ability to convince and to earn loyalty. • Luxury is our language. We hold 20 years of experience of having had accompanied the transformation of what luxury stands for today. We connect the brand identity of a product with the German-speaking luxury community by speaking their language and clearly understanding their needs. • We create and deliver made -to -measure strategies, approaches and sales, marketing and communication activities in effective reach within different segments and fields of specialties, all in target of reaching our shared goals. • Our sales and marketing activities are successfully delivered and accurately received in all channels within the trade, from individual travel makers, travel agencies through to tour operators, be it mainstream, specialists or luxury. • We are storytellers. We have the ability to make your product come to life through creative and visualizing writing, and to convey the CVB's USPs through storytelling, in exactly the way our community wants to read and or hear about you. With a third of our team being graduated journalists in the field of travel and tourism, communication is a fundamental cornerstone of DiaMonde. Not only is it in our DNA, but equally our USP. • We consider ourselves as part of 'your own'. This very personal drive is what sets DiaMonde apart from the competition. • We are part of the Florida Family. We know the destination in depth, we have a good understanding of who the stakeholders (service/product providers) are and most importantly we have deepened partnership with the CVB team. In addition, we know who are the CVB's followers, loyal supporters and partners in our marketplace. These we all continue to hold together as one family. 7. Crisis Management In the event of a crisis situation, DiaMonde's first priority will be to access central communication information as directed by the CVB Executive Director and/or PR department. DiaMonde will then issue the communication via central CRM system within latest 24 hours to all relevant press and trade contacts. These contacts have been graded accordingly in the central CRM, in order to access their data and contact information without any delays and enable uninterrupted communication of page 27 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) the crisis. To ensure accuracy, contact details of this selected group are updated regularly every 3 months. The central CRM allows us to search for recipients according to regions affected or type of crisis, narrowing or expanding the circle as needed. We define crisis management as follows: Quick, reliable, professional, easily accessible communication of accurate information with a swift emergency procedure in place. After communication to the identified group has been completed, we will install a central communications hotline, which will be accessible 24/7 at a dedicated number (which is diverted to a mobile number). We will require a direct contact at the CVB ("crisis manager") for all questions and in order to forward significant press inquiries for direct handling. In case of an ongoing crisis, DiaMonde will support journalist requests for travel to the destination for coverage on the spot as directed by the CVB PR department. After the peak of any crisis, DiaMonde will - as directed by the CVB - plan a post - crisis communication plan, in order to stimulate interest for the affected region. This plan can comprise various segments, but notably will include trade partners and relevant press, as well as institutional associations. DiaMonde enjoys not only longstanding relationships with the trade and press community but is also regarded as credible and always acting in our client's best interest. Our partners value the fact that the team at DiaMonde is above -average constant with very little staff fluctuation. We have a constant presence, whether via personal interaction, by phone, in their mailboxes or active in Social Media channels. Our partners know their account directors, who they regard as senior and reputable, as they have been serviced by the same person for a continuity of years. Our partners appreciate this personal link to DiaMonde, which is especially of utmost importance when it comes to sensitive topics, particularly in times of crisis. This is what we believe will set DiaMonde apart in any situation which is out of the ordinary. DiaMonde will not raise any additional handling fee to support a crisis situation. page 28 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) CRITERIA 4: Proposer's Team Members Assigned to County's Scope of Work 1. Introduction to the Account Management Team Since our first appointment as the Naples Marco Island 8t Everglades CVB International Representation Firm for German-speaking markets in October of 2007, the designated account management team of experienced professionals has remained intact with minimal changes. Where changes had occurred, professional hand -over processes were put in place to ensure continuity in our knowledge and service providing. We have pleasure to present the biographies and career accomplishments of the following Naples, Marco Island 8t Everglades CVB's account management team members: Anne- Kathrine_1ager, Account Director Anne-Kathrine's passion for the USA was first awakened during her Au Pair experience in Boston. Driven by the desire to make the travel industry her profession, she enrolled in academic studies and ! graduated from Karlsruhe International University with a bachelor's degree in International Tourism r Marketing after completing a semester abroad at p California State University in Fullerton. With the degree in her pocket, her first appointment took her to key partner DER Touristik, before joining the Naples Marco Island & Everglades CVB account management team as Junior Sales & PR Manager in 2015. Today, Anne- Kathrine Jager is a profound leader in the fields Marketing & PR for the Naples, Marco Island Et CVB account counting nearly 7 years of tenure. She is responsible for the strategic development of the CVB's presence within all travel trade channels. Furthermore, she handles all negotiations and conception of marketing campaigns and oversees the annual marketing planning as well as the budget consolidation. In addition, Anne-Kathrine proactively governs all communication activities and resulting requests and personally liaises with travel writers from German- speaking markets. She manages the CVB's German-speaking social media platforms and strategically develops both, content and interaction. Operationally, she is responsible for the execution of various marketing campaigns and for generating sales Et marketing opportunities from trade accounts. Anne-Kathrine is the CVB's face in our marketplaces and personally handles all face-to-face trade interactions (trade shows, trainings, roadshows, workshops). Anne -Katherine has visited Collier County several times during the past 7 years on site visits, during personal stays as well as page 29 of 36 3 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) accompanying fam trips and therefore enjoys in-depth destination information and product knowledge. Anne-Kathrine is a dedicated Account Director, she solemnly and exclusively works on the CVB account making it her only and top priority. 0 Anel von Schuckmann, Managing Director Originally born and raised on the borders of the world-renowned Kruger National Park, Anel has always been exposed to beautiful places which motivated her to seek more. Subsequently she completed her Tourism Management honors degree, cum laude, at the Potchefstroom University South Africa. Her desire to work within an international environment led her to Sun International Hotels & Resorts, where her career encompassed more than 5 years in various international sales & marketing roles, overseeing inbound as well as outbound markets. Her life then entered a new chapter, which involved meeting her husband and subsequently relocating to Europe in 2009. With excellent sales & marketing skills and a very profound knowledge of the European tourism industry, Anel was the perfect addition for DiaMonde, adding a wealth of inspiration and a wonderful personality to team. Anel carries an important role as the strategic head for the Naples, Marco Island, Everglades CVB account and acts as a mentor to the account team while overseeing all activity planning and budgets. Furthermore, she acts as Anne-Kathrine's back-up at all times. c. Juliana Daniel, Senior Project Manager Juliana started her career in tourism as a trainee at the Melbourne (Australia) Convention and Visitors Center. During that time, she also complemented her studies with terms abroad at universities in Melbourne and New Zealand. With an academic " degree in Tourism Management from the International School of Management in Dortmund, she joined DiaMonde in April 2006. Juliana has been servicing the CVB account since our first appointment in October 2007, lately in a project management role. She assists with dedicated telemarketing or sales interactions, with daily operational activities servicing the requests from the retail agency community and supports with various market research, administrative and analytical projects. page 30 of 36 3 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) Communication initiatives are being executed on request as per the annual planning by a dedicated team of educated travel writers, social media and PR experts as follows: d. Martina Ulrich, Director, Sales & Storytelling Martina debuted in tourism in 2003 with an apprenticeship at a representation company. Ever since, she has continuously and simultaneously developed both, her sales and her travel writing y skills after joining DiaMonde in January 2010. Martina is responsible for the firm's communication planning and activities, to include the conception of all newsletters, personal mailings, blog stories, 13213 press releases and any other communication needs for the firm's clients. A storyteller at heart, Martina uses the power of words to strengthen USP communication through means of creative and personalized storytelling and thus engaging with our community with rhetorical virtuosity. Furthermore, Martina also oversees planning of all other communication activities to include our own social media channels. e. Sandra Brockhoff, Project Manager Communications q As a 16-year-old girl, Sandra dreamed of travelling the world and hence her curiosity and interest for wanting to experience all areas in the tourism industry was born. She started her training as a travel agent in 1990 in her hometown near Bremen in northern Germany. After various employments within the travel industry in Germany and living abroad in Australia for a full year, Sandra decided to return to Germany and to join a leading TUI Store in Stuttgart as part time travel designer & communications manager. Her true passion however is travel writing and she invested her spare time in further educating herself in travel journalism which has routed her journey to DiaMonde in 2018. Today, after 32 years working experience in the travel industry, Sandra brings a wealth of knowledge in fields of social and digital media, photography, communications as well as project management. page 31 of 36 3. DIAMONDE f Solicitation: 22-7980 International Tourism Marketing (Germany) Helge Sobik, Senior PR Consultant Helge Sobik is a renown travel writer covering all different parts of the world. He publishes among others in some of Germany's most read and most popular national newspapers and glossy magazines such as 'Welt am Sonntag', 'Sonntags-Zeitung', 'Standard', 'Vogue' and 'Icon' and is the author of a variety of travel story books. Helge Sobik has received several awards for his outstanding work as a travel writer journalist, among which his recent triumphs: "Best Travel Journalist in German- speaking Markets" in 2018, 2019 and 2021. We could not have chosen a more senior and more deeply connected advocate in the field travel journalism and PR communications. Helge enjoys outstanding relationships with the 13213 press as well as key tourism institutions not only in the Germanic markets, but globally. Helge's core competence in the field Public Relations and his solid network is inevitable to the success of our direct consumer communication activities on behalf of the CVB. The Owner 8L Founder of DiaMonde oversees all the firm's dealings on a larger strategic scale and acts as a mentor to the overall management team who enjoy her fullest support and empowerment: A Natasa Manic, Owner & Founder After graduating from Europe's leading Hotel Management School, the Ecole Hoteliere de Lausanne in 1995, Natasa Manic started her sales 8t marketing career at the Boca Raton Resort 8t Club in Florida. Over the period of five years, it was her main responsibility to position the resort and its Floridian sister properties in all the European markets. T In 2000, Natasa Manic returned to Europe. Based on her successful work for Boca Resorts Inc., she was given the opportunity to open a regional sales office and continue her work, growing market share from Europe for the group of then 30 US -based hotels 8t resorts, some of which were located in Collier County. Her engagement has enabled her to develop a strong network of travel industry professionals which later formed a solid basis for her own representation agency, launched in 2002. Natasa Manic holds a total of 25 years of experience in sales 8t marketing of US -based tourism partners across all European markets. page 32 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) CRITERIA 5: Cost of Services 1. Definition of Fees The retainer fee (referred to "flat annual fixed price") covers all sales, marketing and communication activities as outlined in this proposal, to include work performed by the CVB account management 8t communication team as listed under Criteria 4 and attendance of all trade shows and events, also in the case of when these take place on weekends and/or holidays. The fee also covers the service of negotiating cooperative advertising and promotion campaigns. Furthermore, software licenses, CRM and all basic office expenses are included under this fee as defined below. Reimbursable expenses are divided into the following categories: Office expenses: to cover the cost of communication, software licenses, CRM, stationery, daily postage and office printing for the sales office. These expenses are included in the retainer fee (flat annual fixed fee). Travel expenses: will be recharged with no mark-up to cover all travel cost for sales calls or event attendance, including overnight accommodation (at a max. nightly rate of USD150 outside of fair dates); travel by car, train/public transport and air (in economy class); cost for food & beverage expenses as well as any other miscellaneous, travel -related expenses (following resolution 2006-40). Registration expenses: these will be recharged with no mark-up and cover all fees related to event attendance at workshops, roadshows and/or trade shows which are operated by either tour operator or tourism partners in the German-speaking markets. These expenses can be billed via DiaMonde or to the CVB directly - as directed by the CVB. Miscellaneous expenses: these will be recharged with no mark-up and cover all various mailing costs (e-newsletter and print), production of giveaways and promotional printing. Contractor's Event(s). we are currently not planning any of our own DiaMonde live events for the FY 22-23 8t beyond, as we have altered our approach and implemented digital events instead for cost -saving and efficiency reasons. The indicated expenses do not include any cooperative advertising and/or promotion costs as listed in the annual budget plan. Cost of these will paid by DiaMonde on request and recharged without mark-up separately to the fees in arrears, based on written approval from the Executive Director. Alternatively, these expenses can be billed directly to the CVB - as directed by the CVB. All outlined expenses - except for the retainer fixed fee - are estimates based on analysis of final budgets spent over the past 15 years of representation service and can vary in categories (but not in the total) depending on the final approval of the marketing plan by the Executive Director. page 33 of 36 DIAMONDE Solicitation: 22-7980 International Tourism Marketing (Germany) Expense Category Proposed annual cost (not to exceed) Flat Annual Fixed Price (paid monthly) $120,000 Reimbursable Expenses - Office Included in above Reimbursable Expenses - Travel $17,000 Reimbursable Expenses - Registration $38,000 Reimbursable Expenses - Miscellaneous $5,000 Contractor's Events FOC Total $180,000 Fees are provided in United States Currency. An itemized annual budget plan, outlining the proposed expenses will be submitted as part of the Marketing Plan. page 34 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) CRITERIA 6: References 1. Client Reference Forms Reference forms have been completed by past and present DiaMonde clients as follows: a. Fontainebleau Miami Beach b. Six Senses Resorts 8t Spas c. AMResorts d. Sun Siyam e. Abaton Island Resort & Spa The compilation of all reference questionnaires can be found hereafter. 2. Industry Reference Letters Further to the client reference forms as indicated under Criteria 1/1.a.-e., we are providing additional references from relevant and important industry partners in the German-speaking markets. See as follows: a. Visit USA Germany b. CAN USA (specialist tour operator) c. America Unlimited (specialist tour operator d. FTI (mainstream tour operator) e. Eurowings Discover (airline) The compilation of all industry reference letters can be found hereafter under Attachment 2. page 35 of 36 Solicitation: 22-7980 International DIAMONDE Tourism Marketing (Germany) Additional Acknowledgements, Forms and Attachments Vendor Check List Form 1: Vendor Declaration Statement Form 2: Conflict of Interest Certification (notarized) Form 3: Immigration Affidavit Certification (notarized) Form 5: Reference Questionnaires Vendor W8EC1 Form Addendum 1 Acknowledgement RFP/Bid Instructions Acknowledgement Purchase Order Terms 8t Conditions Acknowledgement Insurance Requirements (all further forms as per the vendor checklist are not applicable to bidding companies registered outside of Collier County/Florida/USA). The following documents serve as additional attachments to the Proposal/Bid document: Attachment 1: Company trade certification profile ("Gewerbe- anmeldung", "Handelsregisterauszug" issued by the city of Stuttgart) Attachment 2: Industry Reference Letters page 36 of 36 Corle-r county Administrative Services Department Prawrement Services Division Vendor Check List IMPORTANT: Please review carefully and submit with your Proposal/Bid. All applicable documents shall be submitted electronically through BidSync. Vendor should checkoff each of the following items: ® General Bid Instructions has been acknowledged and accepted. ® Collier County Purchase Order Terms and Conditions have been acknowledged and accepted. ® Form 1: Vendor Declaration Statement ® Form 2: Conflict of Interest Certification ❑ Proof of status from Division of Corporations - Florida Department of State (If work performed in the State) - http://dos.myflorida.com/sunbiz/ should be attached with ,your submittal. NOT APPLICABLE ❑ Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposal/bid. NOT APPLICABLE AS FIRM DOES NOT EMPLOY US RESIDENTS/CITIZENS. ® Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal or you MAY be DEEMED NON -RESPONSIVE ® E Vefi f , r,ro.,,,,..,,,,a,,,,, of Understanding or Company Profile page should be attached with your submittal. ❑ Form 4: Certification for Claiming Status as a Local Business, if applicable, has been executed and returned. Collier or Lee County Business Tax Receipt should be attached with your submittal to be considered. NOT APPLICABLE ® Form 5: Reference Questionnaires form must be utilized for each requested reference and included with your submittal, id applicable to the solicitation. ❑ Form 6: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with your submittal. All forms must be executed, or you MAY be DEEMED NON -RESPONSIVE. NOT APPLICABLE ® Vendor W-9 Form. PROVISION OF W8ECI FORM INSTEAD AS COMPANY IS REGISTERED OUTSIDE THE US, AS PER ADDENDUM 1. ® Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five (5) days of the County's issuance of a Notice of Recommend Award. ❑ The Bid Schedule has been completed and attached with your submittal, applicable to bids. NOT APPLICABLE ® Copies of all requested licenses and/or certifications to complete the requirements of the project. ® All addenda have been signed and attached, or you MAY be DEEMED NON -RESPONSIVE. ❑ County's IT Technical Architecture Requirements has been acknowledged and accepted, if applicable. NOT APPLICABLE ❑ Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable. NOT APPLICABLE Carley County Adminish ve Seances Depa tment Prawrement Services Division Form 1: Vendor Declaration Statement BOARD OF COUNTY COMMISSIONERS Collier County Government Complex Naples, Florida 34112 Dear Commissioners: The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor hereby declares the instructions, purchase order terms and conditions, requirements, and specifications/scope of work of this solicitation have been fully examined and accepted. The Vendor agrees, if this solicitation submittal is accepted by Collier County, to accept a Purchase Order as a form of a formal contract or to execute a Collier County formal contract for purposes of establishing a contractual relationship between the Vendor and Collier County, for the performance of all requirements to which this solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced solicitation. The Vendor agrees to comply with the requirements in accordance with the terms, conditions and specifications denoted herein and according to the pricing submitted as a part of the Vendor's bids. Further, the Vendor agrees that if awarded a contract for these goods and/or services, the Vendor will not be eligible to compete, submit a proposal, be awarded, or perform as a sub -vendor for any future associated work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this 8th day of April, 2022 in the County of Baden- Wuerttemberg, in the State of Germany. Firm's Legal Name: DiaMonde e.K. Address: City, State, Zip Code Florida Certificate of Authority Document Number Federal Tax Identification Number *CCR # or CAGE Code *Only if Grant Funded Telephone Bubenhaldenstr. 53 70469 Stuttgart, Baden-Wuerttemberg, Germany n/a Firm's registered number in Germany: HRA 722594 Stuttgart +49 711 91257610 Email: natasa&diamonde.de // team e diamonde.de Signature by: (Typed and written) Natasa Manic Title: Owner & Founder Additional Contact Information Send payments to: (required if different from Company name used as payee above) Contact name: Title: Address: City, State, ZIP Telephone: Email: Office servicing Collier County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: Email: Ca�ier C,tiresdty Ad,=n Form 2: Conflict of Interest CertMatlnn Affiriavk The Vendor certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated With this solicitation does not pose an organizational conflict as described by one ofthe three categories below.- kP Biased ground rules, The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction forthe procurement) which appears to skew the competition in favorof my firm. Impaired objectivity— The firm has nut performed work on an affiliated past or current Collier County project identified above to evaluate proposals / past performance of itselfor a competitor, which calls into question the contractor's ability to render impartial adv-icc to the government. Unequal access to information —The firm has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the contractor / vendor must provide the following: fj1. All documents produced as a result of the work completed in the past or currently being worked on for the above-mcntioned project; and, 1 2. Indicate if the information produced was obtained as a matter of public record fin the "sunshine") or through nonpublic (not in Jthe "sunshine") conversation (8), meeting(s), docurnat(s) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified. may result in the disqualification for furore solicitations affiliated with the above referenced project(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knrnv ledge and belief, all relevant facts concerning past. present, or currently planned interest at activity (financial, contractual, organizational, or otherwise) which relates to the projcct identified above has been fully disclosed and does not pose an organizational conflict. iaMnn K. j� Company Name n Sign ore NataSa Manid. O mer &Founder Print Name and Title Statc of Germany County of Baden-Wuerltemberg rl The foregoing instrument was acknowledged before me by means of x physical presence or 0 online nciarization, this 13a' April 2022, by (name ofpersan acknowledging), (Signature of Notary Public) (Print, Type, or Stamp Commissioned Name of Notary Public) Personally ISnown OR Produced identification 'type of Identification Produced Directo of Deeds typ, 1 9 9 12022 S VOrgangs-Nr.: 5449 Certification of Signature I hereby certify, that the above is the true signature, subscribed in my presence, of Mrs. Natasa Manid, born on September 24'", 1971, resident in 70469 Stuttgart (Germany), Bubenhaldenstre Se 63, - German Citizen -, - identified by valid official photo identification -. 70469 Stuttgart, 13.04.2022 Die arntlich bestellte Vertretenn der Notarin Christiane 5toye-Benk sessorin - Coder Caxrsiy AdmirusEa serer L]epEWr'kerM Prao�rprricnk Services prism Form 3' Immigration Affidavit Certification This Affidavit is required and should be signed, by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to be enrolled in the E-Wrify program (hn❑s:/)w,vw.e-verifv.eoyfl, at the time ❑f the submission ofthe Vendor's proposal/bid. Acceptable evidence of your enrollment consists of a copy ofthe properly completed E- Verify Company Profile page or a copy ofthe fully executed E-Verify Memorandum of Understanding for the company which will be produced ai the time ofthe suhmission of the Vendor's proparullbid or within fit'e (5) dr;y of The Corrno,'s Nolice of Recommend Award. FAILURE TO ; xECIiT THIS AFFIDAVIT CER7'IFl ATION AND SUBMIT WITH VENDOR'S PROPOSALIBID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE Collier County kkill not intentionally award County Contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Scction 1324 a(c) Section 274A(e) of the Immigration and Nationality Act ("INA"). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) ofthe INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shell be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 immigration Act and subsequent Amendment(s), that it is aware of and in compliance with the requirements set forth in Florida Statutes ,§§'448.095, and ! agrees to comply with the provisions of the Memorandum of Understanding wish E-VeriAr and to provide proof of enrollment in The I Employment Eligibility Verification System (E-Verify), operated by the Department of Homeland Security in partnership with the +� Social Security Administration at the time ofsubmission ofthe Vendor's proposallbid_ r DiaMonde e.K. Coro e J � ^ Oil S' Natasa Manid. Owner & Founder yam" Print Name and Title State of Germany County of Baden-Wuerttemberg The foregoing instrument was acknowledged before me by means of x physical presence or ❑ online notarization, this 13`s April 2422 by (name of person acknowledging), (Signature of Notary Public) (Print, Type, or Stamp Commissioned Name of Natary Public) personally Known OR Produced Identification Type of Identification Produced Go Vier County Acin6fth1ve SaMcos DepaftoM Rrowreimnt Senn€oes minion Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REOUIRED REFERENCE) Solicitation: 22-7980 Reference Questionnaire for: DiaMonde e.K. (Name of Company Requesting Reference Information) Nataga Marnid (Name of Individuals Requesting Reference Information) Name: Kevin Bryant (Evaluator completing reference questionnaire) Email: kb ant fontainebleau.com FAX: Company: Fontainebleau Miami Beach (Evaluator's Company completing reference) Telephone: 305-535-3222 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firmlindivdival again). Ifyou do not have sufficient knowledge ofpast performance in. a particular area, leave it blank and the item or form will be scored "0." Project Description: Representation European Markets Project Budget: Completion Date: Jan 1, 2008 - Dec 31, 2019 Project Number of Days: Item Criteria Score must be completed 1 Ability to manage the project costs (minimize change orders to scope). t� I 0 2 Ability to maintain project schedule (complete on -time or early). 3 Quality of work. 4 Quality of consultative advice provided on the project. 5 Professionalism and ability to manage personnel. Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) d 7 Ability to verbally communicate and document information clearly and succinctly. 8 Abiltity to manage risks and unexpected project circumstances. Gj 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. +� 10 Overall comfort level with hiring the company in the future (customer satisfaction). 1L1 TOTAL SCORE OF ALL ITEMS VP �IeS 9lglaoaa CAVY C01414ty Administrative5enAces Deparb-nerd 10 Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: 22-7980 Reference Questionnaire for: DiaMonde e.K. (Name of Company Requesting Reference Information) Natasa Manic (Name of Individuals Requesting Reference Information) Name: Sebastien Styger (Evaluator completing reference questionnaire) Email: FAX: Company: Six Senses (Evaluator's Company completing reference) Telephone: +44 7899 981905 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Representation Germanic Market Project Budget: Completion Date: ongoing since Aug 1, 2012 Project Number of Days: Item Criteria Score (must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 100 SEBASTIEN STYGER COVIer C014nty Administrative Services Deparimerd Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: 22-7980 Reference Questionnaire for: DiaMonde e.K. (Name of Company Requesting Reference Information) Natasa Manic (Name of Individuals Requesting Reference Information) Name: James Bell (Evaluator completing reference questionnaire) Email: FAX: Company: Cara Hotel Marketing Ltd (Evaluator's Company completing reference) Telephone: +44 (20) 7793 539119 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Representation Germanic Markets Project Budget: Completion Date: Sep 1, 2010-Dec 31, 2019 Project Number of Days: Item Criteria Score (must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 100 8TH APRIL 2022 SIGNED cor7er c014Mty Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: 22-7980 Reference Questionnaire for: DiaMonde e.K. (Name of Company Requesting Reference Information) Natasa Manic (Name of Individuals Requesting Reference Information) Name: Deepak Booneady (Evaluator completing reference questionnaire) Email: FAX: NA Company: Sun Siyam Resorts (Evaluator's Company completing reference) Telephone: +960 799 1919 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Representation Germanic Market Project Budget: Completion Date: ongoing since Jan 1, 2020 Project Number of Days: Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 100 Deepak Booneady Vice President - Commercial Signed on 11.04.2022 CdLier County Administrative Services Department Procurement Services C)Msion Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REOUIRED REFERENCE) Solicitation: 22-7980 Reference Questionnaire for: DiaMonde e.K. (Name of Company Requesting Reference Information) Natasa Manic (Name of Individuals Requesting Reference Information) Name: Georgios Kaloutsakis (Evaluator completing reference questionnaire) Email: FAX: Company: Abaton Island Resort & Spa (Evaluator's Company completing reference) Telephone: +30 694 575 9779 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Representation Germanic Market Project Budget: 84.000 Euro Completion Date: ongoing since Jan 1, 2019 Project Number of Days: 700 Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 100 Georgios Kaloutsaki 4/8/2022 �K IIV-801 I Certificate of Foreign Person's Claim That Income Is Effectively Form Connected With the Conduct of a Trade or Business in the United States (Rev. October 2021) ► Section references are to the Internal Revenue Code. OMB No. 1545-1621 Department of the Treasury ► Go to wwwJrs.gov/FormW8EC1 for instructions and the latest information. Internal Revenue Service ► Give this form to the withholding agent or payer. Do not send to the IRS. Note: Persons submitting this form must file an annual U.S. income tax return to report income claimed to be effectively connected with a U.S. trade or business. See instructions. Do not use this form for: Instead, use Form: • A beneficial owner solely claiming foreign status or treaty benefits . . . . . . . . . . . . . . . . . W-8BEN or W-8BEN-E • A foreign government, international organization, foreign central bank of issue, foreign tax-exempt organization, foreign private foundation, or government of a U.S. possession claiming the applicability of section(s) 115(2), 501(c), 892, 895, or 1443(b) . . . . W-8EXP Note: These entities should use Form W-8ECI if they received effectively connected income and are not eligible to claim an exemption for chapter 3 or 4 purposes on Form W-8EXP. • A foreign partnership or a foreign trust (unless claiming an exemption from U.S. withholding on income effectively connected with the conduct of a trade or business in the United States) . . . . . . . . . . . . . . . . . . . . . W-8BEN-E or W-81MY • A person acting as an intermediary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-81MY Note: See instructions for additional exceptions. Identification of Beneficial Owner (see instructions) 1 Name of individual or organization that is the beneficial owner 2 Country of incorporation or organization 3 Name of disregarded entity receiving the payments (if applicable) 4 Type of entity (check the appropriate box): ❑ Partnership ❑ Simple trust ❑ Complex trust ❑ Tax-exempt organization ❑ Foreign Government - Controlled Entity ❑ Grantor trust ❑ Central bank of issue ❑ Foreign Government - Integral Part ❑ International organization ❑ Corporation ❑ Private foundation ❑✓ Individual ❑ Estate 5 Permanent residence address (street, apt. or suite no., or rural route). Do not use a P.O. box or in -care -of address. Bubenhaldenstr. 53 City or town, state or province. Include postal code where appropriate. Country 70469 Stuttgart, Baden-Wuerttemberg Germany 6 Business address in the United States (street, apt. or suite no., or rural route). Do not use a P.O. box or in -care -of address. City or town, state, and ZIP code 7 U.S. taxpayer identification number (required —see instructions) ❑ SSN or ITIN ❑ EIN 8a Foreign tax identifying number (FTIN) 8b Check if FTIN not legally required . . . . . . . . . . . ❑ DE222067856 9 Reference number(s) (see instructions) 10 Date of birth (MM-DD-YYYY) 09-24-1971 11 Specify each item of income that is, or is expected to be, received from the payer that is effectively connected with the conduct of a trade or business in the United States (attach statement if necessary). Retainer fee for tourism representation of Collier County in Germany Markets, reimbursement of out-of-pocket expenses incurred on behalf of Colliert County while representing the latter in the European marketplace. 12 Check here to certify that: you are a dealer in securities (as defined in section 475(c)(1)); you are a transferor of an interest in a publicly traded partnership (PTP) claiming an exception from withholding under Regulations section 1.1446(f)-4(b)(6); and any gain from the transfer of the PTP interest associated with this form is effectively connected with the conduct of a trade or business within the United States without regard to section 864(c)(8). ❑ Certification Sign Here Under penalties of perjury, I declare that I have examined the information on this form and to the best of my knowledge and belief it is true, correct, and complete. I further certify under penalties of perjury that: • I am the beneficial owner (or I am authorized to sign for the beneficial owner) of all the payments to which this form relates, • The amounts for which this certification is provided are effectively connected with the conduct of a trade or business in the United States, • The income for which this form was provided is includible in my gross income (or the beneficial owner's gross income) for the taxable year, and • The beneficial owner is not a U.S. person. Furthermore, I authorize this form to be provided to any withholding agent that has control, receipt, or custody of the payments of which I am the beneficial owner or any withholding agent that can disburse or make payments of the amounts of which I am the beneficial owner. I agree that I will submit a new form within 30 days if any certification made on this form becomes incorrect. ❑✓ I certify that I have the capacity to sign for the person identified on line 1 of this form. 04-08-2022 Date (MM-DD-YYYY) 1-8ECI (Rev.10-2021) Natasa Manic Signature of beneficial owner (or individual authorized to sign for the beneficial owner) Print name For Paperwork Reduction Act Notice, see separate instructions. Cat. No. 25045D Form Cn ler CM14t' Administrative Services DAsic Prnrn iramant .qPnAr.P-- Date: April 8, 2022 Email: Lisa.Oien@colliercountyfl.gov Telephone: 23 9-252-893 5 Addendum 1 From: Lisa Oien, Procurement Strategist To: Interested Bidders Subject: Addendum #1 Solicitation #22-7980 Tourism International Representation — Germany Market The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Addendum #1 • Form W-8ECI may be provided in place of a W-9 document if your company is a foreign owned Company. If you require additional information please post a question on our Bid Sync (www.bidsync.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. r (Signature) DiaMonde e.K. (Name of Firm) April 9, 2022 Date REQUEST FOR PROPOSAL (RFP) INSTRUCTIONS 1. QUESTIONS 1.1 Direct questions related to this Request for Proposal (RFP) to the Collier County Procurement Services Division Online Bidding System website: https://www.bidsync.com/bidsync-cas/. 1.2 ProposerNendor/Firm must clearly understand that the only official answer or position of the County will be the one stated on the Collier County Procurement Services Division Online Bidding System website. For general questions, please call the referenced Procurement Strategist noted on the cover page. 2. PRE -PROPOSAL CONFERENCE (if applicable) 2.1 The purpose of the pre -proposal conference is to allow an open forum for discussion and questioning with County staff regarding the RFP with all prospective vendors having an equal opportunity to hear and participate. Oral questions will receive oral responses, neither of which will be official, nor become part of the RFP. Only written responses to written questions will be considered official, and will be included as part of the RFP as an addendum. 2.2 All prospective vendors are strongly encouraged to attend, as, this will usually be the only pre -proposal conference for this solicitation. If this pre -proposal conference is denoted as "mandatory", prospective Vendors must be present in order to submit a proposal response. 3. COMPLIANCE WITH THE RFP Proposals must be in strict compliance with this RFP. Failure to comply with all provisions of the RFP may result in disqualification. 4. AMBIGUITY, CONFLICT, OR OTHER ERRORS IN THE RFP It is the sole responsibility of the vendor if they discover any ambiguity, conflict, discrepancy, omission or other error in the RFP, to immediately notify the Procurement Professional, noted herein, of such error in writing and request modification or clarification of the document prior to submitting the proposal. The Procurement Professional will make modifications by issuing a written revision and will give written notice to all parties who have received this RFP from the Procurement Services Division. 5. ADDENDA The County reserves the right to formally amend and/or clarify the requirements of the solicitation where it deems necessary. Any such addendum/clarification shall be in writing and notifications shall be distributed electronically to all parties who received the original RFP prior to the deadline for submission of proposals. All changes to this RFP will be conveyed electronically through a notice of addendum or questions and answers to all Vendors registered under the applicable commodity code(s) at the time when the original RFP was released, as well as those Vendors who downloaded the RFP document. All addendums are posted on the Collier County Procurement Services Division Online Bidding System website: https://www.bidsync.com/bidsync-cas/. Before submitting a proposal, please make sure that you have read all documents provided, understood clearly and complied completely with any changes stated in the addenda as failure to do so may deeming your submittal non -responsive. 6. PROPOSALS, PRESENTATIONS, AND PROTEST COSTS The County will not be liable in any way for any costs incurred by any Vendor in the preparation of its proposal in response to this RFP, nor for the presentation of its proposal and/or participation in any discussions, negotiations, or, if applicable, any protest procedures. 7. DELIVERY OF PROPOSALS 7.1 All proposals are to be submitted by the due date and Naples local time, on the Collier County Procurement Services Division Online Bidding System website: https://www.bidWc.com/bidsync-cas/. 7.2 The County does not bear the responsibility for proposals delivered to the Procurement Services Division past the stated date and/or time indicated. 8. VALIDITY OF PROPOSALS No proposal can be withdrawn after it is opened unless the vendor makes their request in writing to the County. All proposals shall be valid for a period of one hundred eighty (180) days from the submission date to accommodate evaluation and selection process. 9. METHOD OF SOURCE SELECTION 9.1 The County is using the Competitive Sealed Proposals methodology of source selection for this procurement, as authorized by Ordinance Number 2017-08, as amended, establishing and adopting the Collier County Procurement Ordinance. 9.2 If the County receives proposals from less than three (3) firms, the Procurement Director shall review all the facts and determine if it is in the best interest of the County to solicit additional proposals or request that the Selection Committee rank order the received proposals. ***Updated on 022820*** 10. EVALUATION OF PROPOSALS 11. 10.1 The County's procedure for selection is as follows: 10.1.1 The Procurement Services Director shall appoint a selection committee to review all proposals submitted. 10.1.2 The Request for Proposal is issued. 10.1.3 Subsequent to the closing date of the solicitation, the Procurement Professional will review the proposals received and verify each proposal to determine if it minimally responds to the requirements of the published RFP. 10.1.4 Selection committee meetings will be open to the public and publicly noticed by the Procurement Services Division. 10.1.5 In an initial organization meeting, the selection committee members will receive instructions, the submitted proposals, and establish the next selection committee meeting date and time. After the first meeting, the Procurement professional will publicly announce all subsequent committee meeting dates and times. The subsequent meeting dates and times will be publicly posted with at least seventy-two hours advanced notice. 10.1.6 Selection committee members will independently review and score each proposal based on the evaluation criteria stated in the request for proposal using the Individual Selection Committee Scoresheet and prepare comments for discussion at the next meeting. The Individual Selection Committee Scoresheet is merely a tool to assist the selection committee member in their review of the proposals. 10.1.7 At the publicly noticed selection committee meeting, the members will present their independent findings / conclusions / comments based on their reading and interpretation of the materials presented to each other, and may ask questions of one another. Time will be allowed for public comment. 10.1.8 Collier County selection committee members may consider all the material submitted by the Proposer and other information Collier County may obtain to determine whether the Proposer is capable of and has a history of successfully completing projects of this type, including, without limitation, additional information Collier County may request, clarification of proposer information, and/or additional credit information. 10.1.9 Once the individual scoring has been completed, the Procurement professional will read the results publicly. The committee will make a determination if oral presentations are needed and which firms will be invited to give oral presentations by short listing the proposals submitted. The selection committee may ask for additional information, present materials, interview, ask questions, etc. The members may consider any and all information obtained through this method in formulating their final ranking. 10.1.10 The selection committee's overall rank of firms in order of preference (from highest score or beginning with a rank of one (1) if presentations were held) will be discussed and reviewed by the Procurement Professional. By final tabulation, and having used all information presented (proposal, presentation, references, etc.), the selection committee members will vote and thus create a final ranking and staff will subsequently enter into negotiations. 10.2 The County reserves the right to withdraw this RFP at any time and for any reason, and to issue such clarifications, modifications, addendums, and/or amendments as it may deem appropriate, including, but not limited, to requesting supplemental proposal information. 10.3 Receipt of a proposal by the County offers no rights upon the proposer nor obligates the County in any manner. 10.4 Acceptance of the proposal does not guarantee issuance of any other governmental approvals. The County reserves the right to contact any and all references submitted as a result of this solicitation. 12. RESERVED RIGHTS Collier County reserves the right in any solicitation to accept or reject any or all bids, proposals or offers; to waive minor irregularities and technicalities; or to request resubmission. Also, Collier County reserves the right to accept all or any part of any bid, proposal, or offer, and to increase or decrease quantities to meet additional or reduced requirements of Collier County. Collier County reserves the right to cancel, extend, or modify any or all bids, proposals or offers and to negotiate with any responsible providers to secure the best terms and conditions when it is deemed to be in the best of the County. County reserves its right to reject any sole response. 13. INSURANCE AND BONDING REQUIREMENTS 13.1 The Vendor shall at its own expense, carry and maintain insurance coverage from responsible companies duly authorized to do business in the State of Florida as set forth in the Insurance and Bonding attachment of this solicitation. The Vendor shall be required to provide the Certificate of Insurance(s) with the limits set forth in the solicitation within five (5) days upon notification of selection for award. If the Vendor cannot provide the document within the referenced timeframe, the County reserves the right to award to another Vendor. The Vendor shall procure and maintain property insurance upon the entire project, if required, to the full insurable value of the scope of work. 13.2 The County and the Vendor waive against each other and the County's separate Vendors, Contractors, Design Vendor, ***Updated on 022820*** Subcontractors agents and employees of each and all of them, all damages covered by property insurance provided herein, except such rights as they may have to the proceeds of such insurance. The Vendor and County shall, where appropriate, require similar waivers of subrogation from the County's separate Vendors, Design Vendors and Subcontractors and shall require each of them to include similar waivers in their contracts. 13.3 Collier County shall be responsible for purchasing and maintaining, its own liability insurance. 13.4 Certificates issued as a result of the award of this solicitation must identify "For any and all work performed on behalf of Collier County." 13.5 The General Liability Policy provided by Vendor to meet the requirements of this solicitation shall name Collier County, Florida, as an additional insured as to the operations of Vendor under this solicitation and shall contain a severability of interests provisions. 13.6 Collier County Board of County Commissioners shall be named as the Certificate Holder. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. The "Certificate Holder" should read as follows: Collier County Board of County Commissioners Naples, Florida 13.7 The amounts and types of insurance coverage shall conform to the minimum requirements set forth in Insurance and Bonding attachment, with the use of Insurance Services Office (ISO) forms and endorsements or their equivalents. If Vendor has any self -insured retentions or deductibles under any of the below listed minimum required coverage, Vendor must identify on the Certificate of Insurance the nature and amount of such self- insured retentions or deductibles and provide satisfactory evidence of financial responsibility for such obligations. All self -insured retentions or deductibles will be Vendor's sole responsibility. 13.8 Coverage(s) shall be maintained without interruption from the date of commencement of the Work until the date of completion and acceptance of the scope of work by the County or as specified in this solicitation, whichever is longer. 13.9 The Vendor and/or its insurance carrier shall provide 30 days written notice to the County of policy cancellation or non - renewal on the part of the insurance carrier or the Vendor. The Vendor shall also notify the County, in a like manner, within twenty-four (24) hours after receipt, of any notices of expiration, cancellation, non -renewal or material change in coverage or limits received by Vendor from its insurer and nothing contained herein shall relieve Vendor of this requirement to provide notice. In the event of a reduction in the aggregate limit of any policy to be provided by Vendor hereunder, Vendor shall immediately take steps to have the aggregate limit reinstated to the full extent permitted under such policy. 13.10 Should at any time the Vendor not maintain the insurance coverage(s) required herein, the County may terminate the Agreement or at its sole discretion shall be authorized to purchase such coverage(s) and charge the Vendor for such coverage(s) purchased. If Vendor fails to reimburse the County for such costs within thirty (30) days after demand, the County has the right to offset these costs from any amount due Vendor under this Agreement or any other agreement between the County and Vendor. The County shall be under no obligation to purchase such insurance, nor shall it be responsible for the coverage(s) purchased or the insurance company or companies used. The decision of the County to purchase such insurance coverage(s) shall in no way be construed to be a waiver of any of its rights under the Contract Documents. 13.11 If the initial or any subsequently issued Certificate of Insurance expires prior to the completion of the scope of work, the Vendor shall furnish to the County renewal or replacement Certificate(s) of Insurance not later than ten (10) calendar days after the expiration date on the certificate. Failure of the Vendor to provide the County with such renewal certificate(s) shall be considered justification for the County to terminate any and all contracts. 14. ADDITIONAL ITEMS AND/OR SERVICES Additional items and / or services may be added to the resultant contract, or purchase order, in compliance with the Procurement Ordinance. 15. COUNTY'S RIGHT TO INSPECT The County or its authorized Agent shall have the right to inspect the Vendor's facilities/project site during and after each work assignment the Vendor is performing. The County reserves the right to take into consideration a vendor's past performance under a prior or current County contract when it is considering the granting of a new contract, the assignment of a work order, or any additional work. Past poor performance may result in the County deeming the vendor non -responsible and therefore refraining from awarding such work. 16. VENDOR PERFORMANCE EVALUATION The County has implemented a Vendor Performance Evaluation System for all contracts awarded in excess of $25,000. To this end, vendors will be evaluated on their performance upon completion/termination of this Agreement. ***Updated on 022820*** The County reserves the right to take into consideration a Vendor's past performance under a prior or current County contract when it is considering the granting of a new contract, the assignment of a work order, or any additional work. Past poor performance may result in the County deeming the vendor non -responsible and therefore refraining from awarding such work. 17. ADDITIONAL TERMS AND CONDITIONS OF CONTRACT 17.1 The selected Vendor shall be required to sign a standard Collier County contract or accept the County's Purchase Order terms and conditions to serve as a formal contact. 17.2 The resultant contract(s) may include purchase or work orders issued by the County's Project Manager (a/k/a Contract Administrative Agent). 17.3 The County reserves the right to include in any contract document such terms and conditions, as it deems necessary for the proper protection of the rights of Collier County. A sample copy of this contract is available upon request. The County will not be obligated to sign any contracts, maintenance and/or service agreements, other documents or agree to any exceptions to the County's terms and conditions provided by the Vendor. 17.4 The County's Project Manager shall coordinate with the Vendor / Contractor the return of any surplus assets, including materials, supplies, and equipment associated with the scope or work. 18. PUBLIC RECORDS COMPLIANCE 18.1 Florida Public Records Law Chapter 119, including specifically those contractual requirements in 119.0701(2)(a)-(b) as follows: IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Communications, Government & Public Affairs Division 3299 Tamiami Trail East Suite 102 Naples, FL 34112-5746 Telephone: (239) 252-8999 18.2 The Contractor must specifically comply with the Florida Public Records Law to: 18.2.1 Keep and maintain public records required by the public agency to perform the service. 18.2.2 Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. 18.2.3Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Contractor does not transfer the records to the public agency. 18.2.4 Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. 19. PAYMENT METHOD 19.1 Payments are made in accordance with the Local Government Prompt Payment Act, Chapter 218, Florida Statutes. Vendor's invoices must include: 19.1.1 Purchase Order Number 19.1.2 Description and quantities of the goods or services provided per instructions on the County's purchase order or contract. Invoices shall be sent to: Board of County Commissioners Clerk's Finance Department ***Updated on 022820*** ATTN: Accounts Payable 3299 Tamiami Trail East, Suite 700 Naples FL 34112 Or Emailed to: bccapclerk(a,collierclerk.com 19.2 Payments will be made for articles and/or services furnished, delivered, and accepted, upon receipt and approval of invoices submitted on the date of services or within six (6) months after completion of contract. Any untimely submission of invoices beyond the specified deadline period is subject to non-payment under the legal doctrine of "laches" as untimely submitted. Time shall be deemed of the essence with respect to the timely submission of invoices under this agreement. 19.3 In instances where the successful Vendor may owe debts (including, but not limited to taxes or other fees) to Collier County and the contractor has not satisfied nor made arrangement to satisfy these debts, the County reserves the right to off -set the amount owed to the County by applying the amount owed to the vendor or contractor for services performed of for materials delivered in association with a contract. 19.4 Invoices shall not reflect sales tax. After review and approval, the invoice will be transmitted to the Finance Division for payment. Payment will be made upon receipt of proper invoice and in compliance with Chapter 218 Florida Statutes, otherwise known as the "Local Government Prompt Payment Act." Collier County reserves the right to withhold and/or reduce an appropriate amount of any payment for work not performed or for unsatisfactory performance of Contractual requirements. 20. ENVIRONMENTAL HEALTH AND SAFETY 20.1 All Vendors and Sub Vendors performing service for Collier County are required and shall comply with all Occupational Safety and Health Administration (OSHA), State and County Safety and Occupational Health Standards and any other applicable rules and regulations. Vendors and Sub Vendors shall be responsible for the safety of their employees and any unsafe acts or conditions that may cause injury or damage to any persons or property within and around the work site. All firewall penetrations must be protected in order to meet Fire Codes. 20.2 Collier County Government has authorized OSHA representatives to enter any Collier County facility, property and/or right-of-way for the purpose of inspection of any Vendor's work operations. This provision is non-negotiable by any department and/or Vendor. 20.3 All new electrical installations shall incorporate NFPA 70E Short Circuit Protective Device Coordination and Arc Flash Studies where relevant as determined by the engineer. 20.4 All electrical installations shall be labeled with appropriate NFPA 70E arch flash boundary and PPE Protective labels. 21. POLLUTION PREVENTION The vendor is required to implement industry relevant pollution prevention and best management practices. Should pollution incidents occur, Collier County Pollution Control must be notified immediately. 22. LICENSES 22.1 The Vendor is required to possess the correct Business Tax Receipt, professional license, and any other authorizations necessary to carry out and perform the work required by the project pursuant to all applicable Federal, State and Local Law, Statute, Ordinances, and rules and regulations of any kind. Additionally, copies of the required licenses must be submitted with the proposal response indicating that the entity proposing, as well as the team assigned to the County account, is properly licensed to perform the activities or work included in the contract documents. Failure on the part of any Vendor to submit the required documentation may be grounds to DEEM VENDOR NON -RESPONSIVE. A Vendor, with an office within Collier County is also required to have an occupational license. 22.2 All State Certified contractors who may need to pull Collier County permits or call in inspections must complete a Collier County Contractor License registration form and submit the required fee. After registering the license/registration will need to be renewed thereafter to remain "active" in Collier County. 22.3 If you have questions regarding professional licenses contact the Contractor Licensing, Community Development and Environmental Services at (239) 252-2431, 252-2432 or 252-2909. Questions regarding required occupational licenses, please contact the Tax Collector's Office at (239) 252-2477. 23. SURVIVABILITY The Vendor agrees that any Purchase Order/Work Order/Solicitation Documents that extends beyond the expiration date of the original Solicitation will survive and remain subject to the terms and conditions of that Agreement until the completion or termination. 24. PRINCIPAL/COLLUSION By submission of this Proposal the undersigned, as Vendor, does declare that the only person or persons interested in this Proposal as principal or principals is/are named therein and that no person other than therein mentioned has any interest in this Proposal ***Updated on 022820*** or in the contract to be entered into; that this Proposal is made without connection with any person, company or parties making a Proposal, and that it is in all respects fair and in good faith without collusion or fraud. 25. RELATION OF COUNTY It is the intent of the parties hereto that the Vendor shall be legally considered an independent Vendor, and that neither the Vend or nor their employees shall, under any circumstances, be considered employees or agents of the County, and that the County shall be at no time legally responsible for any negligence on the part of said Vendor, their employees or agents, resulting in either bodily or personal injury or property damage to any individual, firm, or corporation. 26. TERMINATION Should the Vendor be found to have failed to perform services in a manner satisfactory to the County, the County may terminate this Agreement immediately for cause; further the County may terminate this Agreement for convenience with a thirty (30) day written notice. The County shall be sole judge of nonperformance. In the event that the award of this solicitation is made by the Procurement Services Director, the award and any resultant purchase orders may be terminated at any time by the County upon thirty (30) days written notice to the awarded vendor(s) pursuant to the Board's Procurement Ordinance. 27. LOBBYING After the issuance of any solicitation, no current or prospective vendor or any person acting on their behalf, shall contact, communicate with or discuss any matter relating to the solicitation with any Collier County employee or elected or appointed official, other than the Procurement Services Director or his/her designees. This prohibition ends upon execution of the final contract or upon cancellation of the solicitation. Any current or prospective vendor that lobbies any Collier County employee or elected or appointed official while a solicitation is open or being recommended for award (i) may be deemed ineligible for award of that solicitation by the Procurement Services Director, and (ii) will be subject to Suspension and Debarment outlined in section Twenty -Eight of County Procurement Ordinance 2017-08, as amended. 28. CERTIFICATE OF AUTHORITY TO CONDUCT BUSINESS IN THE STATE OF FLORIDA (FL Statute 607.1501) In order to be considered for award, firms must be registered with the Florida Department of State Divisions of Corporations in accordance with the requirements of Florida Statute 607.1501 and provide a certificate of authority (www.sunbiz.org/search.html) prior to execution of a contract. A copy of the document should be submitted with the solicitation response and the document number should be identified. Firms who do not provide the certificate of authority at the time of response shall be required to provide same within five (5) days upon notification of selection for award. If the firm cannot provide the document within the referenced timeframe, the County reserves the right to award to another firm. 29. SINGLE PROPOSAL Each Vendor must submit, with their proposal, the required forms included in this RFP. Only one proposal from a legal entity as a primary will be considered. A legal entity that submits a proposal as a primary or as part of a partnership or joint venture submitting as primary may not then act as a sub -vendor to any other firm submitting under the same RFP. If a legal entity is not submitting as a primary or as part of a partnership or joint venture as a primary, that legal entity may act as a sub -vendor to any other firm or firms submitting under the same RFP. All submittals in violation of this requirement will be deemed non -responsive and rejected from further consideration. 30. PROTEST PROCEDURES 30.1 Any Vendor who alleges to be aggrieved in connection with the solicitation or award of a contract, may protest to the Procurement Services Director, who shall serve as the sole receipt of the any and all notices of intent to protest and all formal protests. 30.2 With respect to a protest of the terms, conditions and specifications contained in a solicitation, including any provisions governing the methods for evaluation of bids, proposals or replies, awarding contracts, reserving rights for further negotiation or modifying or amending any contract, the protesting party shall file a notice of intent to protest within three (3) days, excluding weekends and County holidays, after the first publication, whether by posting or formal advertisement of the solicitation. The formal written protest shall be filed within five (5) days of the date the notice of intent is filed. Formal protests of the terms, conditions and specifications shall contain all of the information required for the Procurement Services Director, to render a decision on the formal protest and determine whether postponement of the bid opening or proposal/response closing time is appropriate. The Procurement Services Director's decision shall be considered final and conclusive unless the protesting party files an appeal of the Procurement Services Director's decision. 30.3 Any actual proposer or respondent to who desires to protest a recommended contract award shall submit a notice of intent to protest to the Procurement Services Director within three (3) calendar days, excluding weekends and County holidays, from the date of the initial posting of the recommended award. 30.4 All formal protests with respect to a recommended contract award shall be submitted in writing to the Procurement Services Director for a decision. Said protests shall be submitted within five (5) calendar days, excluding weekends and County holidays, from the date that the notice of intent to protest is received by the Procurement Services Director, and accompanied by the required fee. ***Updated on 022820*** 30.5 Complete instructions for formal protest are set forth in Section 23 of Collier County Procurement Ordinance 2017-08, as amended. The protesting party must have standing as defined by established Florida case law to maintain a protest. 31. PUBLIC ENTITY CRIME A person or affiliate who has been placed on the convicted Vendor list following a conviction for a public entity crime may not submit a bid, proposal, or reply on a contract to provide any goods or services to a public entity; may not submit a bid, proposal, or reply on a contract with a public entity for the construction or repair of a public building or public work; may not submit bids, proposals, or replies on leases of real property to a public entity; may not be awarded or perform work as a contractor, supplier, subcontractor, or vendor under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted Vendor list. 32. SECURITY AND BACKGROUND CHECKS 32.1 The Contractor is required to comply with County Ordinance 2004-52, as amended. Background checks are valid for five (5) years and the Contractor shall be responsible for all associated costs. If required, Contractor shall be responsible for the costs of providing background checks by the Collier County Facilities Management Division for all employees that shall provide services to the County under this Agreement. This may include, but not be limited to, checking federal, state and local law enforcement records, including a state and FBI fingerprint check, credit reports, education, residence and employment verifications and other related records. Contractor shall be required to maintain records on each employee and make them available to the County for at least four (4) years. 32.2 All of Contractor's employees and subcontractors must wear Collier County Government Identification badges at all times while performing services on County facilities and properties. Contractor ID badges are valid for one (1) year from the date of issuance and can be renewed each year at no cost to the Contractor during the time period in which their background check is valid, as discussed below. All technicians shall have on their shirts the name of the contractor's business. 32.3 The Contractor shall immediately notify the Collier County Facilities Management Division via e-mail (DL- FMOPS@colliergov.net) whenever an employee assigned to Collier County separates from their employment. This notification is critical to ensure the continued security of Collier County facilities and systems. Failure to notify within four (4) hours of separation may result in a deduction of $500 per incident. 32.4 CCSO requires separate fingerprinting prior to work being performed in any of their locations. This will be coordinated upon award of the contract. If there are additional fees for this process, the vendor is responsible for all costs. 33. CONFLICT OF INTEREST Vendor shall complete the Conflict of Interest Affidavit included as an attachment to this RFP document. Disclosure of any potential or actual conflict of interest is subject to County staff review and does not in and of itself disqualify a firm from consideration. These disclosures are intended to identify and or preclude conflict of interest situations during contract selection and execution. 34. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES No organization or individual shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value to any County employee, as set forth in Chapter 112, Part III, Florida Statutes, the current Collier County Ethics Ordinance and County Administrative Procedure 5311. Violation of this provision may result in one or more of the following consequences: a. Prohibition by the individual, firm, and/or any employee of the firm from contact with County staff for a specified period of time; b. Prohibition by the individual and/or firm from doing business with the County for a specified period of time, including but not limited to: submitting bids, RFP, and/or quotes; and, c. immediate termination of any contract held by the individual and/or firm for cause. 35. IMMIGRATION LAW AFFIDAVIT CERTIFICATION 35.1 Statutes and executive orders require employers to abide by the immigration laws of the United States and to employ only individuals who are eligible to work in the United States. 35.2 The Employment Eligibility Verification System (E-Verify) operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA), provides an Internet -based means of verifying employment eligibility of workers in the United States; it is not a substitute for any other employment eligibility verification requirements. The program will be used for Collier County formal Invitations to Bid (ITB) and Request for Proposals (RFP) including Request for Professional Services (RFP) and construction services. 35.3 Exceptions to the program: 35.3.1 Commodity based procurement where no services are provided. 35.3.2 Where the requirement for the affidavit is waived by the Board of County Commissioners 35.4 Vendors are required to be enrolled in the E-Verify program at the time of submission of the bid. Acceptable evidence of ***Updated on 022820*** your enrollment consists of a copy of the properly completed E-Verify Company Profile page or a copy of the fully executed E-Verify Memorandum of Understanding for the company which will be produced at the time of the submission of the Vendor's proposal/bid or within five (5) day of the County's Notice of Recommend Award. FAILURE TO EXECUTE THIS AFFIDAVIT CERTIFICATION AND SUBMIT WITH VENDOR'S PROPOSAL/BID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE. 35.5 Additionally, Vendors shall require all subcontracted Vendors to use the E-Verify system for all purchases not covered under the "Exceptions to the program" clause above. All vendors shall familiarize themselves with the statutory requirements set fort in the Florida Statutes §448.095 pertaining to the responsibilities of Public Employers, Contractors and Subcontractors. 35.6 For additional information regarding the Employment Eligibility Verification System (E-Verify) program visit the following website: http://www.dhs.gov/E-Verify. It shall be the Vendor's responsibility to familiarize themselves with all rules and regulations governing this program. 35.7 Vendor acknowledges, and without exception or stipulation, any firm(s) receiving an award shall be fully responsible for complying with the provisions of the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended and with the provisions contained within this affidavit. Failure by the awarded firm(s) to comply with the laws referenced herein or the provisions of this affidavit shall constitute a breach of the award agreement and the County shall have the discretion to unilaterally terminate said agreement immediately. 36. COLLIER COUNTY INFORMATION TECHNOLOGY REQUIREMENTS All vendor access will be done via VPN access only. All access must comply with current published County Manager Agency (CMA) policies. Current policies that apply are CMAs 5402, 5403 and 5405. These policies will be available upon request from the Information Technology Department. All vendors will be required to adhere to IT policies for access to the County network. Vendors are required to notify the County in writing twenty-four (24) hours in advance as to when access to the network is planned. Included in this request must be a detailed work plan with actions that will be taken at the time of access. The County IT Department has developed a Technical Architecture Requirements Document. 37. GRANT COMPLIANCE The purchase of any goods and/or services that are funded through Federal Grant Appropriations, the State of Florida, or any other public or private foundations shall be subject to the compliance and reporting requirements of the granting agency. The Vendor agrees include with the bid submission all the completed and fully executed Grant documents provided as an attachment to the solicitation, or you may BE DEEMED NON -RESPONSIVE. 38. LOCAL VENDOR PREFERENCE (LVP) Any Vendor claiming local vendor preference must complete the required form and submit a Collier or Lee Business Tax receipt with their submission. 39. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES Collier County encourages and agrees to the successful vendor extending the pricing, terms and conditions of this solicitation or resultant contract to other governmental entities at the discretion of the successful vendor. Certification: The Vendor hereby agrees to comply with the instructions above, by submission of a bid/proposal. ACKNOLEDGED AND ACCEPTED ON APRIL 8, 2022 ***Updated on 022820*** Collier County Purchase Order Terms and Conditions 1. Offer This offer is subject to cancellation by the COUNTY without notice if not accepted by VENDOR within fourteen (14) days of issuance. 2. Acceptance and Confirmation This Purchase Order (including all documents attached to or referenced herein) constitutes the entire agreement between the parties, unless otherwise specifically noted by the COUNTY on the face of this Purchase Order. Each delivery of goods and/or services received by the COUNTY from VENDOR shall be deemed to be upon the terms and conditions contained in this Purchase Order. No additional terms may be added and Purchase Order may not be changed except by written instrument executed by the COUNTY. VENDOR is deemed to be on notice that the COUNTY objects to any additional or different terms and conditions contained in any acknowledgment, invoice or other communication from VENDOR, notwithstanding the COUNTY'S acceptance or payment for any delivery of goods and/or services, or any similar act by VENDOR. 3. Inspection All goods and/or services delivered hereunder shall be received subject to the COUNTY'S inspection and approval and payment therefore shall not constitute acceptance. All payments are subject to adjustment for shortage or rejection. All defective or nonconforming goods will be returned pursuant to VENDOR'S instruction at VENDOR'S expense. To the extent that a purchase order requires a series of performances by VENDOR, the COUNTY prospectively reserves the right to cancel the entire remainder of the Purchase Order if goods and/or services provided early in the term of the Purchase Order are non -conforming or otherwise rejected by the COUNTY. 4. Shipping and Invoices a) All goods are FOB destination and must be suitably packed and prepared to secure the lowest transportation rates and to comply with all carrier regulations. Risk of loss of any goods sold hereunder shall transfer to the COUNTY at the time and place of delivery; provided that risk of loss prior to actual receipt of the goods by the COUNTY nonetheless remain with VENDOR. b) No charges will be paid by the COUNTY for packing, crating or cartage unless otherwise specifically stated in this Purchase Order. Unless otherwise provided in Purchase Order, no invoices shall be issued nor payments made prior to delivery. Unless freight and other charges are itemized, any discount will be taken on the full amount of invoice. c) All shipments of goods scheduled on the same day via the same route must be consolidated. Each shipping container must be consecutively numbered and marked to show this Purchase Order number. The container and Purchase Order numbers must be indicated on bill of lading. Packing slips must show Purchase Order number and must be included on each package of less than container load (LCL) shipments and/or with each car load of equipment. The COUNTY reserves the right to refuse or return any shipment or equipment at VENDOR'S expense that is not marked with Purchase Order numbers. VENDOR agrees to declare to the carrier the value of any shipment made under this Purchase Order and the full invoice value of such shipment. d) All invoices must contain the Purchase Order number and any other specific information as identified on the Purchase Order. Discounts of prompt payment will be computed from the date of receipt of goods or from date of receipt of invoices, whichever is later. Payment will be made upon receipt of a proper invoice and in compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt Payment Act," and, pursuant to the Board of County Commissioners Purchasing Policy. 5. Time Is Of the Essence Time for delivery of goods or performance of services under this Purchase Order is of the essence. Failure of VENDOR to meet delivery schedules or deliver within a reasonable time, as interpreted by the COUNTY alone, shall entitle the COUNTY to seek all remedies available to it at law or in equity. VENDOR agrees to reimburse the COUNTY for any expenses incurred in enforcing its rights. VENDOR further agrees that undiscovered delivery of nonconforming goods and/or services is not a waiver of the COUNTY'S right to insist upon further compliance with all specifications. G/ Operations/Document Approved by Attorney Reviewed 12/18/13; 5/5/10 6. Changes The COUNTY may at any time and by written notice make changes to drawings and specifications, shipping instructions, quantities and delivery schedules within the general scope of this Purchase Order. Should any such change increase or decrease the cost of, or the time required for performance of the Purchase Order, an equitable adjustment in the price and/or delivery schedule will be negotiated by the COUNTY and VENDOR. Notwithstanding the foregoing, VENDOR has an affirmative obligation to give notice if the changes will decrease costs. Any claims for adjustment by VENDOR must be made within thirty (30) days from the date the change is ordered or within such additional period of time as may be agreed upon by the parties. 7. Warranties VENDOR expressly warrants that the goods and/or services covered by this Purchase Order will conform to the specifications, drawings, samples or other descriptions furnished or specified by the COUNTY, and will be of satisfactory material and quality production, free from defects and sufficient for the purpose intended. Goods shall be delivered free from any security interest or other lien, encumbrance or claim of any third party. These warranties shall survive inspection, acceptance, passage of title and payment by the COUNTY. 8. Statutory Conformity Goods and services provided pursuant to this Purchase Order, and their production and transportation shall conform to all applicable laws, including but not limited to the Occupational Health and Safety Act, the Federal Transportation Act and the Fair Labor Standards Act, as well as any law or regulation noted on the face of the Purchase Order. 9. Advertising No VENDOR providing goods and services to the COUNTY shall advertise the fact that it has contracted with the COUNTY for goods and/or services, or appropriate or make use of the COUNTY'S name or other identifying marks or property without the prior written consent of the COUNTY'S Purchasing Department. 10. Indemnification VENDOR shall indemnify and hold harmless the COUNTY from any and all claims, including claims of negligence, costs and expenses, including but not limited to attorneys' fees, arising from, caused by or related to the injury or death of any person (including but not limited to employees and agents of VENDOR in the performance of their duties or otherwise), or damage to property (including property of the COUNTY or other persons), which arise out of or are incident to the goods and/or services to be provided hereunder. 11. Warranty of Non -Infringement a) VENDOR represents and warrants that all goods sold or services performed under this Purchase Order are: a) in compliance with applicable laws; b) do not infringe any patent, trademark, copyright or trade secret; and c) do not constitute unfair competition. b) VENDOR shall indemnify and hold harmless the COUNTY from and against any and all claims, including claims of negligence, costs and expense, including but not limited to attorneys' fees, which arise from any claim, suit or proceeding alleging that the COUNTY'S use of the goods and/or services provided under this Purchase Order are inconsistent with VENDOR'S representations and warranties in section 11 (a). c) If any claim which arises from VENDOR'S breach of section 11 (a) has occurred, or is likely to occur, VENDOR may, at the COUNTY'S option, procure for the COUNTY the right to continue using the goods or services, or replace or modify the goods or services so that they become non -infringing, (without any material degradation in performance, quality, functionality or additional cost to the COUNTY). 12. Insurance Requirements The VENDOR, at its sole expense, shall provide commercial insurance of such type and with such terms and limits as may be reasonably associated with the Purchase Order. Providing and maintaining adequate insurance coverage is a material obligation of the VENDOR. All insurance policies shall be executed through insurers authorized or eligible to write policies in the State of Florida. 13. Compliance with Laws In fulfilling the terms of this Purchase Order, VENDOR agrees that it will comply with all federal, state, and local laws, rules, codes, and ordinances that are applicable to the conduct of its business. By way of non -exhaustive example, this shall include the American with Disabilities Act and all prohibitions against discrimination on the basis of race, religion, sex creed, national origin, handicap, marital status, or veterans status. Further, VENDOR acknowledges and without exception or stipulation shall be fully responsible for complying with the provisions of the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et sea. and regulations relating thereto, as either may be amended. Failure by the awarded firm(s) to comply with the laws referenced herein shall constitute a breach of the award agreement and the County shall have the discretion to unilaterally terminate said G/ Operations/Document Approved by Attorney Reviewed 12/18/13; 5/5/10 agreement immediately. Any breach of this provision may be regarded by the COUNTY as a material and substantial breach of the contract arising from this Purchase Order. 14. Force Majeure Neither the COUNTY nor VENDOR shall be responsible for any delay or failure in performance resulting from any cause beyond their control, including, but without limitation to war, strikes, civil disturbances and acts of nature. When VENDOR has knowledge of any actual or potential force majeure or other conditions which will delay or threatens to delay timely performance of this Purchase Order, VENDOR shall immediately give notice thereof, including all relevant information with respects to what steps VENDOR is taking to complete delivery of the goods and/or services to the COUNTY. 15. Assignment VENDOR may not assign this Purchase Order, nor any money due or to become due without the prior written consent of the COUNTY. Any assignment made without such consent shall be deemed void. 16. Taxes Goods and services procured subject to this Purchase Order are exempt from Florida sales and use tax on real property, transient rental property rented, tangible personal purchased or rented, or services purchased (Florida Statutes, Chapter 212), and from federal excise tax. 17. Annual Appropriations The COUNTY'S performance and obligation to pay under this Purchase Order shall be contingent upon an annual appropriation of funds. 18. Termination This Purchase Order may be terminated at any time by the COUNTY upon 30 days prior written notice to the VENDOR. This Purchase Order may be terminated immediately by the COUNTY for breach by VENDOR of the terms and conditions of this Purchase Order, provided that COUNTY has provided VENDOR with notice of such breach and VENDOR has failed to cure within 10 days of receipt of such notice. 19. General a) This Purchase Order shall be governed by the laws of the State of Florida. The venue for any action brought to specifically enforce any of the terms and conditions of this Purchase Order shall be the Twentieth Judicial Circuit in and for Collier County, Florida b) Failure of the COUNTY to act immediately in response to a breach of this Purchase Order by VENDOR shall not constitute a waiver of breach. Waiver of the COUNTY by any default by VENDOR hereunder shall not be deemed a waiver of any subsequent default by VENDOR. c) All notices under this Purchase Order shall be sent to the respective addresses on the face page by certified mail, return receipt requested, by overnight courier service, or by personal delivery and will be deemed effective upon receipt. Postage, delivery and other charges shall be paid by the sender. A party may change its address for notice by written notice complying with the requirements of this section. d) The Vendor agrees to reimbursement of any travel expenses that may be associated with this Purchase Order in accordance with Florida Statute Chapter 112.061, Per Diem and Travel Expenses for Public Officers, employees and authorized persons. e) In the event of any conflict between or among the terms of any Contract Documents related to this Purchase Order, the terms of the Contract Documents shall take precedence over the terms of the Purchase Order. To the extent any terms and /or conditions of this Purchase Order duplicate or overlap the Terms and Conditions of the Contract Documents, the provisions of the Terms and/or Conditions that are most favorable to the County and/or provide the greatest protection to the County shall govern. Acknoledged and accepted in Stuttgart on April 8, 2022 G/ Operations/Document Approved by Attorney Reviewed 12/18/13; 5/5/10 INSURANCE AND BONDING REQUIREMENTS Insurance / Bond Type Required Limits 1. ® Worker's Compensation Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements Evidence of Workers' Compensation coverage or a Certificate of Exemption issued by the State of Florida is required. Entities that are formed as Sole Proprietorships shall not be required to provide a proof of exemption. An application for exemption can be obtained online at htt2s://apl2s.fldfs.com/bocexempt/ 2. ® Employer's Liability $_500,000_ single limit per occurrence 3. ® Commercial General Bodily Injury and Property Damage Liability (Occurrence Form) patterned after the current $_1,000,000 single limit per occurrence, $2,000,000 aggregate for Bodily Injury ISO form Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. 4. ® Indemnification To the maximum extent permitted by Florida law, the ContractorNendor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor/ Vendor or anyone employed or utilized by the ContractorNendor in the performance of this Agreement. 5. ❑ Automobile Liability $ Each Occurrence; Bodily Injury & Property Damage, Owned/Non-owned/Hired; Automobile Included 6. ® Other insurance as noted: ❑ Watercraft Per Occurrence ❑ United States Longshoreman's and Harborworker's Act coverage shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Maritime Coverage (Jones Act) shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Aircraft Liability coverage shall be carried in limits of not less than $5,000,000 each occurrence if applicable to the completion of the Services under this Agreement. $ Per Occurrence ❑ Pollution $ Per Occurrence ® Professional Liability $ _1,000,000_ Per claim & in the aggregate ❑ Project Professional Liability $ Per Occurrence ❑ Valuable Papers Insurance $ Per Occurrence ❑ Cyber Liability $ Per Occurrence ❑ Technology Errors & Omissions $ Per Occurrence 7. ❑ Bid bond Shall be submitted with proposal response in the form of certified funds, cashiers' check or an irrevocable letter of credit, a cash bond posted with the County Clerk, or proposal bond in a sum equal to 5% of the cost proposal. All checks shall be made payable to the Collier County Board of County Commissioners on a bank or trust company located in the State of Florida and insured by the Federal Deposit Insurance Corporation. 8. ❑ Performance and Payment For projects in excess of $200,000, bonds shall be submitted with the executed contract Bonds by Proposers receiving award, and written for 100% of the Contract award amount, the cost borne by the Proposer receiving an award. The Performance and Payment Bonds shall be underwritten by a surety authorized to do business in the State of Florida and otherwise acceptable to Owner; provided, however, the surety shall be rated as "A-" or better as to general policy holders rating and Class V or higher rating as to financial size category and the amount required shall not exceed 5% of the reported policy holders' surplus, all as reported in the most current Best Key Rating Guide, published by A.M. Best Company, Inc. of 75 Fulton Street, New York, New York 10038. 9. ® Vendor shall ensure that all subcontractors comply with the same insurance requirements that he is required to meet. The same Vendor shall provide County with certificates of insurance meeting the required insurance provisions. 10. ® Collier County must be named as "ADDITIONAL INSURED" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Vendor's policy shall be endorsed accordingly. 11. ® The Certificate Holder shall be named as Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. 12. ® On all certificates, the Certificate Holder must read: Collier County Board of County Commissioners, 3295 Tamiami Trail East, Naples, FL 34112 13. ® Thirty (30) Days Cancellation Notice required. 14. Collier County shall procure and maintain Builders Risk Insurance on all construction projects where it is deemed necessary. Such coverage shall be endorsed to cover the interests of Collier County as well as the Contractor. Premiums shall be billed to the project and the Contractor shall not include Builders Risk premiums in its project proposal or project billings. All questions regarding Builder's Risk Insurance will be addressed by the Collier County Risk Management Division. GG — 3/16/22 Vendor's Insurance Statement We understand the insurance requirements of these specifications and that the evidence of insurability may be required within five (5) days of the award of this solicitation. The insurance submitted must provide coverage for a minimum of six (6) months from the date of award. Name of Firm DiaMonde e.K. Vendor Signature Print Name Natasa Manic Insurance Agency _Signal Iduna Date _April 8, 2022 Agent Name _Adrian Tatlici Telephone Number +49 711 46914530 P Landeshauptstadt Stuttgart Amt fair Wentliche Ordnung DIA MONDE eK Kdnigstr. 10 B 70173 Stuttgart Ihr Schreiben IhrZeichen Gewerbe- bestatigung STU7TGART 4�r Csewerbo- and GastsSftnbehfirde EberhardstraGe 37 70173 Siuttgart Tel.: 0711f 216-98905 E-mail: gewerbe.gaststaettenrecht@sk ttgart.de Aktenz, Sachbearbeikerlln Telefon Datum Frau Rapp -Mall 216-98905 19.05.2016 Auskunft aus der Gewerbedatei Sehr geehrte Damen and Hetren, unsere Gewerbedatei enthAlt folgende Eintragungen zum gemeldeten Gewerbe: Gewerbename: DIA MONDE eK Geselischaftsform: eingetragenes Einzeluntemehmen (e.K.; e.Kfm.; e.Kfr.) Anz. Ges.Anhaber. 1 Registerort: AG Stuttgart Registernummer: HRA 722594 Betriebsnum mer: 200200001589 Hauptniederlassung Anschrift: Kvnigstr 1013 Tel.: 70173 Stuttgart (Matte) Fax: E-Mail: Web: Inhaber, Geselischafter, GeschblWOhrer Familienname: Manic Vomame: Natasa Geschlecht: weiblich Geburtsname: Geburtsdatum: 24.09.1971 Geburtsort: Senta Geburtsland: Serbien Staatsang.: deutsch Aufenthaitserd.: n.erf. Datum: Behbrde: Befristet: Auflagen: Anschrift: Bubenhaldenstr 53 Tel.: 0711 8879191 70459 Stuttgart (Feuerbach) Fax: E-mail: Erlaubnis: Nein Datum/Beh6rde: Eintritt Datum: 01.03.2002 Anzeige: 01.03.2002 Grund: NeugrOndung des Betriebs Aktuelle Betrtebsdaten Aktuelle Anschrift: KSnigstr 10B Tel.: 70173 Stuttgart {Mitte) Fax: Beginn d. Tatigkeit: 01.03.2002 Abmeldung: 5prcebmiten: Sie ereiehen tuts wit Konan der Stadilmse: Mo, ML Fr 08:30 - 13.00 Uhr Ssahn bis Haltestelle Stadunitte Landesbanlc Baden-°4V0rttembers Di geschlossee UBahn, StraQ=babnvnd Bus bis Haitestelle 1BAN: DE28 6003 0101 M2 002408 Do 13:00 -18:00 Uhr Rotebiihlplatz (Staftnitte) Oder Rathaus BIG: SOLADEST600 $ehiederaenpadtplatz Tiefgarage Sehwabenzentrum r TAtigkeit: Vertretung auslandischer Toudstik-Dienstleister (z.B.Hotels) auf dem europAischen Absatzmarkt (beinhaket die Vermarktung der touristischen Produkte). Anmelduna Datum: 01.03.2002 Anzeige: 02.04.2002 Anschrift: Waldburgstr.17-19 Tel.: 07119014049 70563 Stuttgart Fax: 0711 9014068 E-Mail: Web: Vertretungsberechtigte Person/Betriebsleiter Name: Vorname: Angemeldete Nebenerwerb: Nein Tdtigkeit: Vertretung auslAndischer Touristik-Dienstleister (z.B. Hotels) auf dam europtischen Absatzmarkt (beinhaltet die Vermarktung der touristischen Produkte). Betdebsart: Sonstiges TAtige Personen: Keine ErstattetfUr: eine Hauptniedeliassung Grund: NeugrUndung des Betriebs FrOherer Gewerbetr.: Edaubnis: n.erf. Datum/Behtirde: Handwerkskarte: n_.erf. DatumlBeh6rde: Ummelduna Datum: 27.03.2008 Anzeige: 03.03.2008 Anschrift: Calwer Str 19 Tel.: 0711-91257610 70173 Stuttgart (Mitte) Fax: E-Mail: Web: Vertretungsberechtigte PersonlBetriebsleiter Name: Vorname: FrUhere Betriebsstatte Anschrift: Vlfaldburgstr.17-19 Tel.: 07119014049 70663 Stuttgart Fax 0711 9014068 Neu ausgeUbt: Weiterhin ausgeObt: Vertretung auslandischer Toudstik-Dienstieister (z.B.Hotels) auf dem europ9ischen Absatzmarkt (beinhaltet die Vermarktung der touristischen Produkte). Sonstiges: Betriebsverlegung innerhalb der GemeindelMeldebezirk Edaubnis: n.eif. Datum/Beht5rde: Handwerkskarte: n.erf. DatumlBehtirde: Ummelduna Datum: 16.08.2010 Anzeige: 20.09.2010 Anschrift: Kdnigstr 10B Tel.: 70173 Stuttgart (Mitte) Fax: E-Mail: Web: Vertretungsberechtigte PersonlBetriebsleiter Name: Vorname: FrOhere BetriebssUMe Anschrift: Calwer Str 19 Tel.: 0711-91257610 70173 Stuttgart (Mitte) Fax: Neu eusgeUbt: Weiterhin ausgeUbt: Vertretung ausltindiseherToudstik-Dienstleister (z.B.Hotels) auf dem europilischen Absatzmarkt (beinhatiet die Vermarktung der touristischen Pmdukte). Sonstiges: Betriebsrredegung innerhalb der GemeindelMeldebezirk Erlaubnis: n.erf. DatumlBehdrde: Handwerkskarte: n.erf. DatumlBeh6rde: Hinweis: Spmchzcitcn: Sic rnei d= uns mit Kouto der Stadtkmsse. Ma, Mi, Fr 08:30 -13:00 Uhr Mahn bis Haltestelle Stadtmitta LaWesbank Barlett-Wftm mberg Di gmhlossen Una m, Str23enbahn uad Bus bis i3altestclle IRAN: DE28 6005 0101 0002 0024 08 Do 13:00 - 18-00 Uhr Rotebahlphn (Smadtmitte) oder Rathaus BIC: SOLADEST600 Behindertenparkplatz Tiefgarage 5ehwaben=ntrum For die Pichtigkeit and Vollstandigkeit der Auskunft wird kelne Gewahr Obemommen. Fair eine Auskunft bzgl. des aktuellen Oder "heren Inhabers oder GeschaftsfUhrers einer juristischen Person ist das jeweils zustandige Handelsregister anzufraden. Die Daten dOrren nur for den Zweck verwendetwerden, zu dessen Erf011ung sie Obermiftelf werden (§ 18 Abs. 4 Land esdatenschutzgesetz Baden-WOrttemberg). Wichtiger Hinweis: Ab sofort steht Ihnen die Mfsglichkeit zur elektronischen Auskunftserietlung such online unter www.stuttgart.de and dam Service -Link "Online-Dienste', Gewerberegisterauskunft/Gewerbebestfitigung, zur Vertagung. Mit freundlichen GruGen Ihre landeshauptstadt Stuttgart Das Schreiben wurde elektronisch erstellt dt` and ist ohne Unterschrift giiltig. 5prechzeiten: Sic ereiehen uns mit: Kanto der Stad&we; Mo, Mi, Fr 0$:30 - I3;00 Uhr Mahn bis Haltestelle Stadtmitte Landesbank Baden-Mmemberg Di geschlossen UBahn, S1ralienbahn and Bus bis Haltestel[c [BAN; DEU 6005 0101 0002 0024 08 Do 13:00 - 18:00 Uhr RotebOhlplatz (Stadtmitte) Oder Ratbaus RIC: SOLADESTOD Behindcrtenparkplatz Tiefgarage SchwaWr=ntram Landeghauptstadt Stuttgart Amt fUr bffentliche Ordnung Postfach 10 60 34, 70049 Stuttgart Tel: 0711/216-3222 Fax: 0711/216-56 51 G E W E R B E- A N M E L D U N G Gemeinde: 08111000 each §§ 14, 55c GeWO Betrieb : 02001589 A n g a b e n z u m B e t r i e b s i n h a h e r (gesetzl. Vertr. ) 03.Fam.name : Manic 04.Vorname : Natasa 05.Geb.name - 07.Geburtsort: Senta/Serbien Kreis/Land: 08.Staatsang.: deutsch 09.Anschrift : Glemsstr. 11 '1 71254 Ditzingen A n g a b e n z u m B e t r i e b 06.Geh.datum: 24.D9.1971 Te1:07156-951632 Fax: 10.Zahl der geschaftsfUhrenden Gesellschafter: 1 12.Betriehs- : Waldburgstr. 17-19 T:0711-9014045 stdtte : 70563 Stuttgart F:0711-9014068 13.Hauptnie- : Waldburgstr. 17-19 T:0711-9014049 derlassung: 70563 Stuttgart F:0711-9014068 15.Angemeldete Tatigkeit: Vertretung auslandischer Touristik-Dienstleister (z.B.Hotels) auf dem europaischen Absatzmarkt (beinhaltet die Vermarktung der touristischen Produkte). 17.Datum des Beginns der angemeldeten Tatigkeit: 01.03.2002 1$.Betr.art : Sonstiges 19.Anzahl der Arbeitnehmer: 0 ""' 20.Anmeldung fur Selbstandiger Betrieb 23.Anmeldung wegen Neuerrichtung 32.Gewerbeanzeige vom 02.04.2002 H i n w e i s e: Bitte auf beiliegendem Hinweisblatt die Unterrich-- tung nach § 17 des Bundesstatistikgesetzes sowie die Hinweise beachten. Der Empfang dieser Anzeige wird gem. § 15 Abs. 1 GewO bescheinigt. Stuttgart , 06.04.2002 rr r' ---------- Kramer Name der entgegennehmenden Gemeinde GerneindakennZahl BeInebsnijUe (Sitz) Stuttgart 08111ODD GewA 2 Gewerbe-Ummeldung Bitte vollstandig and gut lesbar ausfullen sowfe nach § 14 GewG ader § 55c GewO die zutreffenden Kistchen ankreuzen 200200001589 r Angahen zurn Bei Personengesellschaften (z.13. OHG) lst fur jeden geschaftsfuhrenden Geseiischafter ein eigener Vordruck auszufullen. Bei Betriebsln- iaristischen Personen ist bei Feld Nr. 3 bis B and Feld Nr. 3e and 31 der gesetzliche Vertreter anzugeben (bei inlandischer AG wird auf haber diese Angaben verzichtet). Die Angaben fur weitere gesetzliche Vertreter zu diesen Nummern sind ggf- auf Beiblattem zu erganzen. 1 Jim Handels-. Genossenschafts- ader Vereinsregister d and Nr. des Registereintrages ingetragener Name mit Rechtsform (ggf. bei Gbf2: Angabe der waiter -en Geset Ischafter) Stuttgart HRA 722594 ❑IA MONDE eK eingetragenes Einzeiuntemehmen fe.K.; e.Kfm.: e.Kfr.) An aben zur Person 3 IName 4 omamen schlechl Manic Natasa �Tmannl,weibL g Geburtsname (nur bel Abweichung Qom Namen) 6 eburtsdatum 7 eburtsort and -land 24.09.1971 yenta Serbien taalsangehorigkeit(en) —LIS deutschEj andere: 9 Strafle, Haus-Nr., PLZ, Ort; freiwillig: e-maillwelp) 13ubenhaldenstr 53 elefon-Nr. 0711 8879191 elefax-Nr, 70469 Stuttgart Feuerbach ran anen zum neinen 1 p ahl der geschaftsf0hrenden Gesellschailer (nur bei Personengesellschaften) 1 ahl der gesetzlichen Vertreter (nur bei junstischen Personen) 91 ertretungsberechtigte PersonlBetfiebsleiter (nur bei Enl�indischen Akliengesellschaften, Zweigniededa$sungen and unselbstandigen Zweigstellen) Name Vornamen -.Lncrhriftpn (Ct—Re P-ic.nlr ❑I 7 n") 12 Setriebsstatte Konlgstr 10i3 70173 Stuttgart (Mitte) elefon-Nr. elefax-Nr. fr. emaillweb 13 Hauptniederlassung Konigstr 10B 70173 Stuttgart (MiUe) elefon-Nr. eletax-Nr- fr. emaillweb to Fruhere €3etriebsstatte alwer Str 19 70173 S tuqg art MittE elefon-Nr. 0711-91257610 elefax-Nr. Welche Tatigkeit wind nach der Anderung (genau ange-ben: z. B. Herstellung van Wbeln. Elekiroinsi. and Elektroeinzel hand al. Grorlhandel mit Lebertsmitleln usw, 15 Ineu ausgeubl? (ggf. Selbiat( verwenden) _Ipjweiterhin ausgeubt? (ggf- Beiblatt verwenden) Vertreturig auslandischer Touristik-❑ienstleister (z.B.Hotels) auf deco europalschen Absatzmarkt (beinhaltet die Verrnarkttjng der toudstischen Produkte). 16a Rnstiges (z.B. Betrrebsverlegung innerhalb der Gemeinde, freiwillig: Aufgabe einer von mehreren Taligkeiten. Narnensanderung, Nebenerwerb) Betriebsverlegung innerhalb der GemeindelMeldebezirk 17 jDaturn der Anderung 16.08.2010 nFaml der tatigen Personen bei Ummeldung (ohne lnhaber) Vollzeit Tellzeit Koine bile Ummeldung �21 eine Hauptnlederlassung }( eine Zweigniederlassung eine unselbststandige Zweigstelle ird erstattet fur ein Automatenau€stellungsgewerbe 22 ein Relsegewerbe Falls der Betriebsinhaber fur die angerneldete Tatigkeit eine Erlaubnls benatigt, in die Handwerksrolle einzutragen Oder Auslander ist: 24iegt eine Erlaubnis var? Ja ❑ Nein ❑ enn Ja. Aussteilungsdatum and erteilende Sehbrde: 29 ur fGr Handwerksbetriebe Ja ❑ Nein ❑ Wenn Ja. Ausstellungsdatum and Name der Handwerkskammer,. legt eine H andwerkska rte vor? 221Eegt eine AufemhaIts- Ja ❑ Ne ❑ enn Ja. AuWell ungsdaturn and erteilead a Behwde: genehmigung var? n 31 EnihaIt dle Aufenth altsg a neh- migung eine ,4uFlage Oder Ja ❑ Nein ❑ enn Ja, ste enthalt falgende Au[]agen bzw, l3esehrankungen: Beschrankun ? Hinweis: Diese Anzeige berechtigt nicht zum Beginn des Gewerbebetriebes, wenn nach eine Erlaubnis Oder eine Eintragung in die Handwerksrolle notwendia ist. Zuwiderhandlungen konneDwit.Geldbuge oder Geldstrafa'Oder Freiheitsstrafe geahndet werden. Diese Anzei a ist kein 15enehmigung zur Err+ciltt�n�-Mner Betriebsstatte entsprechend dem Planungs- und Baurecht. - . , 20.09.2010 (Datum) (Unterschrlft) � 4> lq�Y ti Original fur den Anzeigepflichtigen " w ke der enigegennehmenden Siege Stuttgart ftWwmhl dir6mSlrlde dee5 essAwaft, 08111000 = _ 60dlenacfd� ICewerbe•Ummetdung ert n:Fe[dervc{) u1d wed;get = use n� Y_ _- �, leaver en u;- .., �:•-;,�:.;':;:';. naCh 14 oiler 55c der.Gbeaewer- - - =' . _ .Bd i - -ausxuliglena3e}juiisRs iAngaben xum BabieWnhaber s + - Vsrhe9em sltul .dte'gn9 JEm t�landels ; C-�roassens�hafls- dder►Tsreln�re9�89f. fm ., ;.:.: - : . StIbogsvemthnis eingetrepw Nam ;mkReblslsfarm'. . (bei GbR: Mgabs derweiti w G j. QIA MONDE eK eingetragenes Einzelunternehmen (e.K.; e.Kfm.; e.Kfr.) en -(�: »' OI1G}:isf•`�ifi �F�`'�i►.�g�ec�►r�r�rtr�:': se'posm skit i ettletn 4 llis #.1;1T> r d 'y4ii tie>A. 9 r-n exAG:!xhcl.a-f d *19; eniiet 4rtui0Nuilmeirtlei.Eine9 ina'[�aicdets�`ep err :- _ ° regisf; ':99�{�uu�riaer`tm',�d�tu�gsY�raektints • _ :,: �..=._ .. : t:.:? ... - . _-. ,r ".;�-. .. Stutta art HRA 722594 3 f Name des Cmchft wenn ervom eingemenen Noun In Feld.1 abweicht(GesctbftbemeECtuturg; z;B. Geswm ZLI n gtmiegaa4wFn�u . hasoe�aui. Angaben rur Person 4 IName lilvamameii:..._ Manic ' . Natasa s GeschWht latente endlder Eln u 16 der Gebairfatfrl rit!$:' i iriac�ienj ..vim 7 Geburtsname (nur ve[Abt7tung ism } . - _ _ ' , .; _ 9 24.09.1971 SentOat=#hida Serbien 10 �i�} 11 An:dti darwohnung (shoo, Hawr►ummer. Posttelti w. Qrtl ..: • [hlgtilFjTelefoi riCira�trfaf 0711 8879191^ Bubenhaldenstr 53 s -.- .. 70469 Stuttgart (Feuerbach) itlt�erriel�dn3sse' _ - - _ AngabenxumBetrieb - - - - _ _.. I2Z&l der gmMibo nden Gmbdmfb3r.(mr vei PommeNeseEfsd ftenj J, - sm -_ _ :.. <;.... .: '=... _ - "= 7.ahl der geseti khm Varlreter(mir bel juratischen pownen)1 13 � Teetlich elne 6ewgguN der �en Hand von. ' nem �kannt X _. 14 i�YP4ln�gllClRA1�E'ei�1611W .[n�:r4�i�nl[IJid�en i�t� ~_ 7y��nla�l1- _:�:l lli�lt� �.. ��-r+?��`. Name, Vomatrnea Anschd tm (StwK Hmmnummer, Poskhnhl, Ott} _. [IV9oDil-)Teie ormwkrner• Q711- 912576 0 _......-.1._... Bubenhaldenstr 53 70469 Stuttgart (Feuerbach)- - fitte�►eia�ease- � .. _ 16 Naupfn6edarlassung (falls ledlglioh br0711- 91257610 -.._.___..._....--- Bubenhaldenstr 53 .............- 70469 Stuttgart (Feuerbach) 17 FQm BebiebsstkW - ..."[Mabl-JTeAa[aau:itfi - - •- - ........_._.__ . _ ..� ... . . f Wnigstr 10B ` 70173 Stuttgart (Mitte) ' ..• tnrs fKelctiai tlgketlwir�nadi ;34nde urt9.4tmWbtt (bb gensu an9e'a :ur�l tlg[telt [id�gtidhstgena besd�rei�en: i Hersfeflw�g von i4Pt3Getn, F.ie(aartlnsfa�tingrt raid ogskls l; Gm011andw na.Le6e�iriMeW'W mehrere r4loden hitba dirt Sclgverpsirtkt wbmtrelcim). . 18 hleu.au�etibtsTiIt.;ein Beibilprrenderr. Vertreturig auslandischer Touristik-Dienstleister (z.B.Hotels) auf deco europaischen Absatzmarkt (beinhaltet die Vermarktung der touristischen Produkte). 5oi eGr%rotefurdiaU.(zS MWW ngder6Mbvdtte,Innerhaib.derGemein4. freiwffUeAngetweAufgaheeiner T 11�t; ►�iedeiiii9 dss;t�la�iteris das ei,'l�e6e�rrrerh;et>rj :' -. , - ° , Betriebsverlegung innerhalb der Gemeinde/Meidebezirk 2f t}ahunderi$ndeung._._' 02.11,2020 ..... ..... . 221Zshl der bW U u'm'.90*f Peramtsrr'k Au"..�- Teil aft keinaLxj Eka-Oder LWXf sparbmr des fnlssdels); ohm Infer. [lie Umme(durig `: 23 X Br!9 eine urbstitndige isteite� .Reilegerreibe iM arataWlgr 24 edn - . FaI der.Betrlehstntisbei #tkr d a rim- is T iieil:. ne.EtFau6nts" gti in dla.HandrrertssYclle uibrdgen: kit cderAusl Oder ist, der einen 25 llegt a l;ilar�l n� von .. n�❑ _ ja❑Auss6 bngsditm and erEellende Behar&. 26 Bur Mm OEA t►9n Lm me der -__I ertOmmmor - -- . 27 Hur( rAusliide';adEeelroen - neiir le Arrsstallungsdaiumund-erteilendeBeh&dw ---- llrrferrthaltstifellieri�eri .. ...... LfegtednAidertdia[#siiteli►o�t:,::,;� .::- .: _ _ 28 ErstMttftAnferrftia WW eir►e d#e Hein ja Angabe derAuflage u.ndfoder Be&MrbW%: Ertirerbs4i %kelf bobtfieredeAuflega undlader.8escti1 nirurO Nlnweis: pfaee A eige:heie gt nic#rt wnYliegir n des: ; werin nocb elne Er mitts oder.ofne Eln#raguna in die tiarWWK ierolle notrowndg ist. Zrtyrtd unsen;i rfneti'n tt iisldtiu8e; i.efdl3Uataod� Frefha sirat�a.geairrrd wordon:. eAruolga ist -keine Genshinlgung zur' Errlchtunn shier Betrla�sffitis g'err�Isd�si Plarluit� und�ae�Fti,. - - .. �13atum Dieses 5chrelben wurde. °ria 15.01.2021 automatislert erstelIt and Original fur den ist ohne Unterschrift Aimeigepflichtigen gOltig. �� -1.IDA Amtsgericht Stuttgart if - Registergericht - .ArWgaidasnmpK 7W49 SWon pwim„duia: 70049 Stuttgart HaosstLp&hWtwkv ascbri8 Herr N otar Hmmjr. 5, 70190 smmgm Gerhard Kemmner Tdcron1-921.0 purchw�l 0711192]-37r)fi Durdw 071IMI-3 Hoherizollemstr.14 Tekfax 0711-92L-3W 70178 Stuttgart spneltdim 9.D0 bis 11, m Ubr (mvilsr) a15 his 15,80 U1v (mu nmb Idcibniszw Vmmbarmtg) thre hiachddt vom Mr 7eichen hiesian GeschlAs-M. tla= HRA 722594 24.09.2010 Eintragungsnachricht In der Registersache "DIA MONDE eK" Anschrift: K6nigstraRe 10 B, 70173 Stuttgart GeschAftsnummer: HRA 722594 Sehr geehrter Herr Notar Kemmner, im Handelsregister A ist die nachstehend Wedergegebene Eintragung erfolgt. Mit freundlichen GrOBen Undhuber Justizinspektorin Deses 5chreiben ist rnaschinefl erAcill and such ehne Unterschritt mgrksam. Haridelsregister A des Abteilung A Nummer der Firma: Amtsgerichts Stuttgart Wiedergabe des aktuellen HRA 722594 Registerinhalts Abruf vom 1.4.200815:09 -Amtlicher Ausdruck- Seite 1 von 2 Dieser Ausdruck wird nicht unterschrieben and gilt als beg laubigte Abschrift 1. Anzahl der bisherigen Eintragungen: 1 2. a) Firma: DIA MONDE elf b) Sitz, Niederlassung, Zweigniederlassungen: Stuttgart C) Gegenstand des Unternehmens: 3. a) Allgemeine Vertretungsregelung: b) Inhaber, pers6niich haftende Gesellschafter, Geschlftsfiahrer, Vorstand, Vertretungsberechtigte and besondere Vertretungsbefugnis: Inhaberin: Manic, Natasa, Stuttgart, *24.09.1971 4. Prokura: 5. a) Rechtsform, Beginn and Satzung: Einzelkauffrau b) 5onstige RechtsverhAltnisse: c) Kommanditisten, Mitglieder: B. a) Tag der letzten Eintragung: 01.04.2008 Handelsregister A des Abteilung A Nummer der Firma: Arntsgerichts Stuttgart Wiedergabe des aktuellen HRA 722594 Registerinhalts Abruf vam 1.4.2008 15:09 -Amtlicher Ausdruck- Seite 2 von 2 Dieser Ausdruck wird nicht unterschrieben and gilt als beglaubigte Abschrift Stuttgart, 01.04.2008 Der Ausdruck bezeugt den Inhlt des Handelsregisters Kersten, Justizang stellte , Urkundsbeamter der Geschaftsstelle Eintragung Amtsgericht Stuttgart im HandelsregisterA 722594 1. Mummer der Eintragung: 1 2. a) Firma: ©IA MONDE eK b) Sitz, Niederiassung, Zweig niederiassungen: Stuttgart 3. b) Inhaber, persdrilich haftende Geselischafter, GeschiiftsfUhrer, Vorstand, Vartretungsberechtigte and besondere Vertretungsbefugnis: Inhaberin: Manic, Natasa, Stuttgart, *24.09.1971 5. a) Rechtsform, Beginn and Satzung: Einzelkauffrau 6. a) Tag der Eintragung: 01.04.2008 Was Amtsgericht Stuttgart - Registergericht - Amt*wichi Simpri, 70049 StttiWn Pastaneduill: 70049 stunw HausamcMff? icfcra=hri9: HauNstr. 5, 70190 S}otrgart DIR MONDE eK TVNFon 07tt-921-0 numhwdd 0711Mi-3M K6nigstraBe 10 B Talefax 0711-921-3600 70173 Stuttgart Sp,,cchncitm 9.00 his 11. 30 lJhr (rcguw 13.15 bis 15.00 Vhr (nx nacb W6965chsr 1hre Nachricht vo^ rhr Z'%acn hiesige GeschNs Nr. Datum HRA 722594 24.09,201 U Eintragungsnachricht in der Registemache "DIA MONDE eK" Anschrift: KbnlgstraBe 10 B, 70173 Stuttgart Geschilftsnummer: HRA 722594 Sehr geehrte Darren and Herren, im Handelsregister A ist die nachstehend wiedergegebene Eintragung erfolgt. Bitte uberprufen Sie sofort die Eintragung and rufen be! Unstimmigkelten an. Wir weisen ausdrucklich darauf hin, dass die Kosten fair these Eintragung ausschliefilich durch die Landesoberkasse Baden-WOrtternberg in Rechnung gestellt warden. Bitte verwechseln Sie Angebote Drifter in Rechnungsform nicht rnit der Abrechnung dieser Gerichtskostan. Bitte beachten Sle, dass gegen0ber den Gewerbearntern ggt gesonderte Mitteilungs- bzw. Anmeldepflichten bestehen. Eventuall angeforderte (amtliche) Registerausdrucke erhaiten Sie mit separator Post. Mit freundlichen GriiBen Lindhuber Justizinspektorin Uieses Schrelben Ist maschinall arstent and such ohne Urrterschrift Wrks am. Eintragung_Amtsgericht Stuttgart im Handelsregister A 722594 1. Nummer der Eintragung: 2 t bj Sitz, Niederlassung, inlandische Geschiiftsanschrift, Zweig n i ede rlass un ge n : Gesch6ftsanschrift_ Kdnigstral3e 10 B, 70173 Stuttgart B. ay Tag der Eintragung: 24.09.2010 Lindhuber Beglaubigte Abschrfit I A N ota r Dr. Jorg Schaible Stuttgart Hermit beglaubige ich die Obereinstimmung der nachfolgenden Abschrift mit der mir vorliegenden tlrschrift. 79469 Stuttgart, den 11 _ Januar 2021 lk.4 Amtsgericht Shmgart -Registergercht- NedkarstraSe 121 70190 Shtgart HRA 722594 DIA MONDE e!K mit Sitz in Sbdlpd Als inhaberin meMe ich zur Eintragung in das Handelsregister an: Die Lage der Gesch�ume der Gesellschaft hat sich gandert. Die Geschatisr iurne befnden sich nunmehr in der Bubenhaidenstraae 53, 70469 ShAtgart. Dies ist auch die neue inlandische Geschaftsanschrifi i.S.v. § 29 HGB. Stuttgart, den g8.01.2021 i f .......... .......................... Natasa Ma is 2 Urkundenrolle Nr. 5612021 des Notars Dr. Jvrg Schaible in Smart U me rsc h rifts beg fau b igu ng Fmu I LM& l W94 gaboren am 24.091971, wohnhalif B X% 70M Sw"aft ausgewiesen d wvh when PersanWeusweis - ist heute, am 08.01.2021 vor mtr persdri ich vollzogen warden, was ich himmit beglaubige. Ich erkhIre auBerdem, doss eine Vorbmassurtg nach § 3 Abs. 1 Nr. 7 Beurfamdungsgesetz nicht vor[iegt. Die aarstehenden Anmeldurmjen hate ich nach § 378 Abs_ 3 Satz 1 FamFG auf EintragungsMhigkeit gepr( t. Stut#gart, den B. Januar 2021 Die amtlich bestellte Vertreterin des Notam Dr J6rg SdhaflAo mit dem Amtmh in Stuttgart Merckens Rechtsanwhltin Ylsi1 ✓ 8A C9111MR166 Bernisny a-il - 911nt4ensrr.100 +47651 Soli igen To whom It may concern, Visit USA Ca rnFn i t t e e Gerrnan7 e.V. Visit USA Cammtrrne Unrinntrll a V. K"Jige"Sir. ISE 42W Solingen Tel +44-141176-24@44U3'h 8111 rz^V11suravut www vusa.travel UST Of192129041 si€r and AnitsuonvNv irankturillibin Iingot EAgetr rsn Veroil] srngisle r rranklurt WN13509 Steuatuarnomr- 41274 71762 fttraiustnl.rranhlurllMTlockst 5 Veriretun'isbernchligle 1tastantle: Hans eosk i !Arks itllke Solingen, April 16, 2022 we have had the pleasure of working with the team of DiaMonde e.K for the last twelve years. 4n behalf of their client Naples, Marco Island, Everglades CVB, they are very active members of the Visit USA Committee Germany and thus are participating in our activities like travel agent roadshows or webinars regularly and we are in contact with each other frequently. We are always impressed by the enthusiasm and professionalism the whole team shows while representing their clients. We have the impression that DisMonde's reps know their clients extremely well and have an in-depth knowledge of the destination or hotels they represent: They also ensure with highest dedication that the desired spirit and image of their clients is well -visible and clear in the German market - While conducting business with DiaMonde e.K., we are always impressed by their reliability and assiduousness; a trademark, which seems to become scarce nowadays. The communication with the team members can only be described as very open, positive and productive. Thus, the Visit USA Committee Germany can wholeheartedly recommend DiaMonde e.K. to represent any client in the German market. They are most reliable and very easy -to -handle partners to us — both on a professional and a personal level. We sincerely hope that we will be able to conduct business together successfully for many more years to come. Sincerely Visit 1JSA Committee Germany 0,V. Klingenstr. 168 42651 Solingen -� 'many 11 E-Mali, 0MC_6Qvu52,traVel V1,K ; Cristian Meuter u� — General Manager Visit USA Committee Germany CANUSA 1'0w rr/au&l IOU RISTIK 5ElT 1183 : e�rICC+E e Kolja Kassner I kolja@canusa.de Chief Business Development Officer Letter of reference Dear Sirs, We are pleased to recommend the team at DiaMonde with Anne-Kathrine Jager in lead for the Account of Naples, Marco Island and the Everglades as destination representative for the German-speaking market. Together with Anne, whom we hold in very high esteem, the collaboration has always been a very reliable and successful relationship over the years, which we are happy to build on for the future. CANUSA TOURISTIK is the leading German special tour operator for individual travel in Canada and the USA. Represented at seven locations in Germany, CANUSA TOURISTIK has more than 100 employees at its headquarters in Hamburg and offices in Hanover, Cologne, Berlin, Frankfurt, Stuttgart and Munich. We sell mostly direct to our customers and combine product, sales and marketing under one common roof. Being responsible for CANUSA's marketing and sales, I have worked closely together with Anne-Kathrine Jager and the team at DiaMonde for many years. The cooperation between CANUSA and DiaMonde / Naples has intensified over the long years we work with them on campaigns for the German market. In these years, we have achieved considerable success with our ongoing marketing cooperations. These combined efforts have allowed us to develop and establish Naples, Marco Island and the Everglades as one of the top 3 destinations in Florida. We would not have been able to achieve that without close, creative and professional collaboration. DiaMonde plays a very active role in the German-speaking market. With its regular newsletters and through direct contact with tour operators like us, travel consultants in particular are always kept up to date and trained on the destination and relevant products. I know Anne-Kathrine Jager as well as the team very well through their dedicated work, and I can only say good things about her position and approach in the market. DiaMonde's professional approach in general and Anne's personal proficiency in regard to communication, marketing and destination knowledge is exceptional. The team is proactive in their collaboration, goal -oriented and always dedicated to the best possible solutions and lasting effects. We highly recommend the prolific cooperation with Anne-Kathrine Jager and the team at DiaMonde. If you have any questions, please feel free to contact me at the above address. Kind regards Hamburg, April 15, 2022 America * Unlimited America Unlimited GmbH - Leonhardtstr.10.30175 Hannover Diamonde e.K. Bubenhaldenstr. 53 70469 Stuttgart USA & Kanada Reisen America Unlimited GmbH RECOMMENDATION 06.04.2022 USA & Kanada Reisen Leonhardtstr.10 30175 Hannover Fon +49 (0)511 37 444 750 Fax +49 (0)51137 444770 To whom it may concern, info@america-unlimited.de america-unlimited.de We are pleased to recommend Diamonde as a strong partner in Tourism Marketing since the foundation of America Unlimited in 2006. AG Hannover HRB 200811 Ust-ID-Nr. DE249367305 From the very beginning, it was a great pleasure to work together with Diamonde and their highly experienced team. We jointly created several successful marketing Sparkasse Hannover initiatives for Naples, Marco Island, Everglades including Social Media marketing, BIC/SWIFT:SPKHDE2H traditional as well as non-traditional marketing pieces. Diamonde initiated staff- IBAN DE44250501800900236230 trainings, presentations and meetings, which are highly important for the continu- Geschaftsfiihrung ed development of our relations in the tourism business. Julia Kurz &Timo Kohlenberg Diamonde stands for great commitment, detailed strategies, creativity and a team of highly motivated, friendly and professional associates, with whom we maintain a very close and efficient working relationship. During our longstanding partnership, Diamonde has proven to be a very reliable and strong partner with an excellent reputation throughout the industry. We are certain that Diamonde will continue to set new benchmarks for excellence, innovation and vision in the tourism sector and we have no hesitancy whatsoever in recommending Diamonde as a first-rate specialist of the European Market and as one of our most valued partners. Sincerely, [e / limited GmbH I:TIGR4'iJP FTI Touristik GmbH FTI Touristik GmbH, Landsberger Str 88, 80339 Munchen Germany .aodsberger StraRe 88 :DiaMonde eX 80339 Munchen • Germany Bubenhaldenstr. S3 Telefon: +49 89 2525-0 Telefax: +49892525-6565 70469 Stuttgart E-Mail: info&h.de Internet: www.fh.de Geschaftsfuhrer: Ralph Schiller Sabine Dorn=Aglagul Anthony Leung Sitz and Registergericht- Munchen, HRR 71745 Ust-ID: DE129351305 LETTER OF RECOMMENDATION April 11, 2022 This letter is to express our appreciation of the team of DiaMonde and their continuous efforts and accomplishments in promoting Naples, Marco Island and the Everglades as a premier travel destination in the German-speaking ma rkets. FTI Group has been working closely with the DiaMonde team for many years and jointly implemented marketing co- operations, industry specials (PEPs) and other B2B and 132C promotions over the years. FTI staff also took part in familiarization trips organized and hosted by DiaMonde on behalf of the Naples, Marco Island and Everglades CVB. The DiaMonde team constantly demonstrated an extensive knowledge of the destination, the German-speaking source markets, project management as well as superb communication skills. It is my pleasure to recommend DiaMonde to any destination that is looking to increase their international sales and exposure in'ythe German-speaking source markets. Sincerely, i )VV FI ian Renner G up Head of Destination North America discover. EW Discover GmbH, Hugo-Eckener-Ring 1 FAC Building 234, 60549 Frankfurt /Main, Germany DiaMonde e.K. Bubenhaldenstr. 53 70469 Stuttgart Client Reference Letter To Whom it may concern, Eurowings Discover has been working with DiaMonde e.K. since it's new launch and the introduction of it's route to Fort Myers. Eurowings Discover is the new touristic airline of the Lufthansa Group, which flies the customers from Frankfurt am Main to the most beautiful travel destinations on short, medium and long -haul routes. DiaMonde e.K. and Eurowings Discover successfully launched several joint activities on the German market to increase the awareness of the route and the destination. With the help of DiaMonde e.K. we have been able to introduce the destination and the airline to the relevant target group in Germany. DiaMonde e.K. has given us great support in creating a successful launch. This partnership has been very successful and beneficial for both sides and we would like to express our sincere thanks to the team of DiaMonde e.K. for their dedicated work and great advice over the year, and we do look forward to continuing our coop- eration in the future. Sincerely, Homm, Florian Senior Manager Sales Channels Florian.homm@lufthansa-group.com Deutsche Bank AG, Koln Kto. Nr. 33 666 06 / BLZ 370 700 60 1 BAN DE65 3707 0060 0336 6606 00 SWIFT -Code DEUT DEDK XXX Sitz der Gesellschaft/Corporate Headquarters FAC Building 234, D07.01, Frankfurt/Main Reg isterei ntrag u ng/Registration Amtsgericht Frankfurt/Main, HRB 119629 Geschaftsfuhrer/Managing Director Wolfgang Raebiger, Helmut W61fel CD 7eY County Procurement Services Division Date: April 28, 2022 Email: Lisa.Oien@colliercountyfl.gov Telephone: 252-8935 Addendum 2 From: Lisa Oien, Procurement Strategist To: Interested Bidders Subject: Addendum # 2 Solicitation # 22-7980 Title: Tourism International Representation — Germany Market The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1. Proposal Due Date Extension Proposals due April 29, 2022 May 12, 2022. If you require additional information, please post a question on our Bid Sync (www.bidsync.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. n cn,C May 3, 2022 (Signature) Date DiaMonde e.K. (Name of Firm)