#18-7281R Amendment #2 (Faneuil, Inc.)11G
SECOND AMENDMENT TO AGREEMENT #18-7281R
FOR
TOURISM FULFILLMENT AND CALL CENTER SERVICES
THIS SECOND AMENDMENT, made and entered into on this Or-66y z5 , zvzz. (date),
by and between Faneuil, Inc. (the "Contractor") and Collier County, a political subdivision of the State
of Florida, (the "County" or "Owner") (collectively, the "Parties"):
WHEREAS, on October 9, 2018 (Agenda Item 16.F.4), the County entered into an
Agreement with Contractor for Tourism Fulfillment Services; and
WHEREAS, on February 11, 2020 (Agenda Item 16.17.6), the Parties entered into the First
Amendment to the Agreement to include a revised Exhibit B- Fee Schedule modifying Fulfillment
Services and fees; and
WHEREAS, the Parties wish to modify pricing for Call Center Services reflected on Exhibit
B Fee Schedule of the Agreement with pricing effective date on October 11, 2022.
NOW, THEREFORE, in consideration of the mutual promises and covenants herein
contained, it is agreed by the parties as follows:
1. Call Center Service pricing on Exhibit B Fee Schedule is hereby modified as follows.
Words StFuek T-hr- l3 are deleted; Words Underlined are added
EXHIBIT B- FEE SCHEDULE
Call Center Services _
Call Center Service Detail �Arinual Cost
Labor and Benefits Cost
$ 1 6,935.2
$25,402.94
Training
As needed
Cost Per Toll Free Lines
$697.68
Monthly Reporting
$4,140.00
6 210.00
Total Call Center Cost
$21,72.97
132,310.62
Monthly Cost
Comments
$1,411.27
2 116.91
As needed
$20.161hr
$58.14
$6.46lline
$345.0
517.50
24-hour real time reporting; call
volume, quality, statistical and
workforce reporting
$I 81n 41
2 692.55
2. All other terms and conditions, as previously amended, shall remain the same.
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Second Amendment to Agreement # 18-7281 R
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I I
IN WITNESS WHEREOF, the Parties have executed this Second Amendment by an authorized person or
agent on the date and year first written above.
ATTEST:
Crystal K. Kinzel, Clerk of Court &
Comptroller
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By:
Dated:'-,`.0. �
(SEAL) Attest aS t4Chalcti>.'$
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Contractor's Witnesses:
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Second Witness _
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BOARD OF COUNTY COMMISSIONERS
COLLIER COUNTY, FLOIZIDA
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By:
WILLI M L. MCDANIEL JR., Chairman
CONTRACTOR:
Faneuil, Inc.
By: U _
ignature
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TType/print signature and titleT
Date
Approved s to Form and Legality:
4�D&60- n hY04�
County Attorney
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Print Name
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Second Amendment to Agreement # 18-7281 R CAD