Backup Documents 11/08/2022 Item #16F 2 ORIGINAL DOCUMENTS CHECKLIST & ROUTING SLIP 1 6 F 2
TO ACCOMPANY ALL ORIGINAL DOCUMENTS SENT TO
THE BOARD OF COUNTY COMMISSIONERS OFFICE FOR SIGNATURE
Print on pink paper. Attach to original document. The completed routing slip and original documents are to be forwarded to the County Attorney
Office at the time the item is placed on the agenda. All completed routing slips and original documents must be received in the County Attorney
Office no later than Monday preceding the Board meeting.
**NEW** ROUTING SLIP
Complete routing lines#1 through#2 as appropriate for additional signatures,dates,and/or information needed. If the document is already complete with
the exception of the Chairman's signature,draw a line through routing lines#1 through#2,complete the checklist,and forward to the County Attorney Office.
Route to Addressee(s) (List in routing order) Office Initials Date
1. Risk Risk Management AJ/11--
2. County Attorney Office County Attorney Office ), ]� 2z
4. BCC Office Board of County /
Commissioners Li/Pi 7 11* /1/4/?Z
4. Minutes and Records Clerk of Court's Office
klk) 4.1°614-
5.5. Procurement Services Procurement Services
PRIMARY CONTACT INFORMATION
Normally the primary contact is the person who created/prepared the Executive Summary. Primary contact information is needed in the event
one of the addressees above,may need to contact staff for additional or missing information.
Name of Primary Staff Patrick O'Quinn/PROCUREMENT Contact Information 239-252-8407
Contact/ Department
Agenda Date Item was NOVEMBER 8m, 2022 Agenda Item Number 16.F.2.
Approved by the BCC
Type of Document THIRD AMENDMENT Number of Original 1
Attached Documents Attached
PO number or account N/A 17-7127 QSCEND
number if document is 3-1-1/CUSTOMER TECHNOLOGIES,
to be recorded RELATIONSHIP INC.
MANAGEMENT
(CRM) INITIATIVE
INSTRUCTIONS & CHECKLIST
Initial the Yes column or mark"N/A"in the Not Applicable column,whichever is Yes N/A(Not !
appropriate. (Initial) Applicable)
1. Does the document require the chairman's original signature STAMP OK N/A
2. Does the document need to be sent to another agency for additional signatures? If yes, N/A
provide the Contact Information(Name;Agency;Address;Phone)on an attached sheet.
3. Original document has been signed/initialed for legal sufficiency. (All documents to be PRO
signed by the Chairman,with the exception of most letters,must be reviewed and signed
by the Office of the County Attorney.
4. All handwritten strike-through and revisions have been initialed by the County Attorney's N/A
Office and all other parties except the BCC Chairman and the Clerk to the Board
5. The Chairman's signature line date has been entered as the date of BCC approval of the PRO
document or the final negotiated contract date whichever is applicable.
6. "Sign here"tabs are placed on the appropriate pages indicating where the Chairman's PRO
signature and initials are required.
7. In most cases(some contracts are an exception),the original document and this routing slip N/A
should be provided to the County Attorney Office at the time the item is input into SIRE.
Some documents are time sensitive and require forwarding to Tallahassee within a certain
time frame or the BCC's actions are nullified. Be aware of your deadlines!
8. The document was approved by the BCC on 11/08/2022 and all changes made during N/A is not
the meeting have been incorporated in the attached document. The County ---- an option for
Attorney's Office has reviewed the changes,if applicable. MOVE p 1'E r1/411is line.
9. Initials of attorney verifying that the attached document is the version approved by the /A is not
BCC,all changes directed by the BCC have been made,and the document is ready for the NOV Q 8 In,qn option for
CU
Chairman's signature. this line.
Risk Management
1 6 F 2
MEMORANDUM
Date: November 14, 2022
To: Patrick O'Quinn, Purchasing
Procurement Services
From: Martha Vergara, Sr. Deputy Clerk
Minutes & Records Department
Re: Contract #17-7124 for "311 Customer Relationship Management
Initiative"
Contractor: Qscend Technologies, Inc.
Attached for your records is an original of the referenced document above,
(Item #16F2) adopted by the Board of County Commissioners on Tuesday,
November 8, 2022.
The Board's Minutes & Records Department has kept an original as part of
the Board's Official Records.
If you have any questions, please feel free to contact me at 252-7240.
Thank you.
Attachment
16F 2
Memo to Minutes and Records
In regards to contract 17-7127 for Qscend Technologies:
The signatures for the Contractor and Contractor Witnesses on page 2-3 came back as a photocopied
page. I can attest that the attorney Scott R. Teach signed this page in person and I personally affixed the
Chairman's signature with an approved signature stamp on November 9th, 2022.
B i rd M a d i s Digitally signed by
BirdMadison
O n Date: 2022.11.14
12:47:03 -05'00'
16F
THIRD AMENDMENT TO AGREEMENT#17-7127
FOR
3-1-1 /Customer Relationship Management(CRM) Initiative
THIS THIRD AMENDMENT made and entered into on Nn r t,U $f`",Lo (date), by
and between QScend Technologies,Inc.(the"Contractor")and Collier County,a political subdivision
of the State of Florida, (the "County") (collectively,the"Parties"):
WHEREAS,on November 14, 2017 (Agenda Item No. 16.E.1), the County entered into an
Agreement #17-7127 "3-1-1/Customer Relationship Management (CRM) Initiative" (the
"Agreement"),with Contractor for the purchase of a 3-1-1 Customer Relationship Management system
to include professional services for the implementation,configuration,training,and launch of software;
and
WHEREAS, on September 7, 2018, the County entered into the First Amendment to this
Agreement to include additional professional services related to QAlert CRM integration of Cityworks
platform,at a total one-time cost of$24,000 and ongoing annual maintenance and support fee of$2,000;
and
WHEREAS,on February 22, 2016 (Agenda Item No. 16.A.16), the Parties entered into the
Second Amendment to the Agreement to add QAlert API Connector software application to allow
integration to GMD's Cartegraph work management system; and
WHEREAS,the initial term of the Agreement is set to end on November 13, 2022 with an
option to renew for an additional five year period; and
WHEREAS,the Parties wish to extend the agreement for an additional five year period, as
allowed by the Agreement,and include product and services pricing for the five-year renewal period of
the QAlert CRM software with a subscription period starting December 1, 2022 and ending November
30, 2027.
NOW, THEREFORE, in consideration of the mutual promises and covenants herein
contained, it is agreed by the Parties as follows:
1. The above recitals are hereby incorporated into this Third Amendment as if fully set forth herein.
2. The QScend Order Form containing pricing for services provided under the five-year renewal
subscription period commencing on December 1, 2022, is hereby incorporated into the
Agreement, and attached hereto this Third Amendment.
3. By execution of this Third Amendment, the Parties agree to renew the Agreement for an
additional five-year period commencing on November 14, 2022 and terminating on November
30, 2027, consistent with the subscription period end date.
4. All other terms and conditions of the Agreement, as amended, shall remain the same.
Page 1 of 3
Third Amendment to Agreement#17-7127
16F 2
IN WITNESS WHEREOF, the Parties have executed this Third Amendment by an authorized
r.. . .
erson or agent on the date and year first written above.
TTEST:
rystal K. Kinzel, Clerk of Circuit Court BOARD OF CO NTY COMMISSIONERS
nd Comptroller COLLIER CO TI• • • ! •
,1--)" / Oki°
y: •[ _ By: .... :'' WII 'IAM L. MCDANIEL JR.,Chairman
ate � aak.
c#& • ,
(SEAL) Attest a .>Ed iaiflPan s
signgttitOnti.
Contractor's Witnesses: CONTRACTOR:
ESpituwethcao
QScend Technologies,Inc. ,
,irst Witness
—TCA r-- W^ I ::z,i;
TTy e/print witness nameT ,t ,
TType/print signature an title?'
ilc,,, -0
47 K.L.Lt
S and Witness
____/L../,_____
Joho 6 56- Da
TType/print witness nameT
A d as to Fo an Legallity:
s
.. Scott R.Teach, Depu ounty Attorney
•
•
. Page 2 of 3
Third Amendment to Agreement ill7-7127
16F 2
QScend Technologies
QScend 231 Bank Street,2nd Floor Date.4/04/2022
- Waterbury,CT 06702 Renewal Order
ORDER FORM
Account Information
Account Name: Collier County,FL Address: Office of the County Manager
Contact Name: C.J.Kammerer 3299 Tamiami Trail East
Email Address: Charles.Kammerer@colliercountyfl.gov Suite 103
Phone: 239-252-8951 Naples Florida 34112
Terms and Conditions
Subscription Start Date: 12/01/2022 Payment Method: EFT
Subscription End Date: 11/30/2027 Auto-Renewal: Yes
Products and Services
The purpose of this project is to renew the"QAlert CRM"software and all related products listed below on
behalf of the Collier County,FL.The application allows municipal staff to easily manage citizen requests.
Year 1 Year 2 Year 3 Year 4 Year 5
QAlert CRM(Enterprise) $48,999.96 $48,999.96 $48,999.96 $48,999.96 $48,999.96
QAlert Branded App(citizen app) Included Included Included Included Included
QAlert Cityworks Integration $2,000.00 $2,000.00 $2,000.00 $2,000.00 $2,000.00
OAlert Cartegraph Integration $2,000.00 $2,000.00 $2,000.00 $2,000.00 $2,000.00
QScend Academy $749.00 $749.00 $749.00 $749.00 $749.00
SUBTOTAL $53,748.96 $53,748.96 $53,748.96 $53,748.96 $53,748.96
Notes
Fees will be invoiced annually,beginning on 12/01/2022,and each year thereafter and do not include applicable
taxes.
Acceptance
Customer acknowledges and agrees that this Order Form shall become legally binding and Customer shall be
bound by the terms and conditions consistent with the current contract and amendments made in August of 2022
(SOR—004033).
Effective Date:
Collier County,FL QScend
Per: Per:
Name: Name:
Title: Title:
The Customer and QScend agree to keep al/aspects of this agieernent confidential
•
01—
Page 3 of 3
Third Amendment to Agreement#17-7127