Agenda 10/25/2022 Item #16F5 (To approve the Second Amendment to Contract 18-7281R "Tourism Fulfillment and Call Center Services" to reflect revised costs for call center services)10/25/2022
EXECUTIVE SUMMARY
Recommendation to approve the Second Amendment to Agreement No. 18-7281R, “Tourism Fulfillment and
Call Center Services” to Faneuil, Inc. to reflect an increase in call center staffing expenditures and make a
finding that this expenditure promotes tourism.
OBJECTIVE: To approve the Second Amendment to Contract 18-7281R, “Tourism Fulfillment and Call
Center Services” to reflect revised costs for call center services.
CONSIDERATIONS: Tourism Fulfillment and Call Center Services Agreement 18-7281R was approved by the
Board on October 9, 2018 (Agenda Item 16F4). The contract provides fulfillment services for tourism information,
including a call center to answer inquiries from calls, publication responses and the Internet. Fulfillment servi ces
cover distribution of tourism literature from the Convention & Visitors Bureau to requesters, managing mailing
lists, and managing the hotel inventory during emergency situations. On February 11, 2020 (Agenda Item 16F6),
the County approved the First Amendment to the Agreement to increase the various pricing rates of the Fulfillment
Services section of the Fee Schedule.
Staff is seeking to update the contract to reflect new and revised pricing for the Call Center section of the Fee
Schedule, raising the annual cost from $21,772.97 to $32,310.62. The vendor requested the increase due to
investments in staff pay rates, technology, security, and systems to provide a better experience. The contract enters
its final renewal year on 10/8/22.
FISCAL IMPACT: The proposed amendment will add $10,537.65 to the final year of the contract to continue call
center services. Funding is available in the FY23 Tourism Division budget within Tourism Promotion Fund (184).
The source of funding is Tourist Development Tax.
GROWTH MANAGEMENT IMPACT: There is no Growth Management impact associated with this
Executive Summary.
ADVISORY BOARD RECOMMENDATION: The Tourist Development Council recommended approval of this
item (8-0) at the September 26, 2022 meeting.
LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for
approval. - CMG
RECOMMENDATION: To approve the Second Amendment to Contract 18-7281R, “Tourism Fulfillment and
Call Center Services” to reflect revised costs for call ce nter services and make a finding that this expenditure
promotes tourism.
Prepared by: Paul Beirnes, Executive Director, Naples, Marco Island, Everglades CVB
ATTACHMENT(S)
1. 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (PDF)
2. 18-7281RFaneuil,Inc_Amend#1_FullyExec_20220916190531.695_X (PDF)
3. 18-7281R SecondAmend_Faneuil_VendorSigned (PDF)
16.F.5
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10/25/2022
COLLIER COUNTY
Board of County Commissioners
Item Number: 16.F.5
Doc ID: 23573
Item Summary: Recommendation to approve the Second Amendment to Agreement No. 18-7281R, “Tourism
Fulfillment and Call Center Services” to Faneuil, Inc. to reflect an increase in call center staffing expenditures and
make a finding that this expenditure promotes tourism.
Meeting Date: 10/25/2022
Prepared by:
Title: Administrative Assistant – Tourism
Name: Jennifer Leslie
10/07/2022 11:16 AM
Submitted by:
Title: Division Director – Tourism
Name: Paul Beirnes
10/07/2022 11:16 AM
Approved By:
Review:
Corporate Business Operations Jennifer Reynolds Stage 1 Review Completed 10/07/2022 11:22 AM
Procurement Services Ana Reynoso Level 1 Purchasing Gatekeeper Completed 10/07/2022 11:31 AM
Procurement Services Sue Zimmerman Additional Reviewer Completed 10/09/2022 9:43 PM
Procurement Services Sandra Herrera Additional Reviewer Completed 10/10/2022 9:32 AM
Tourism Kelly Green Stage 1 Review Completed 10/11/2022 8:16 AM
Tourism Paul Beirnes Director Completed 10/11/2022 3:37 PM
County Attorney's Office Colleen Greene Level 2 Attorney Review Completed 10/18/2022 9:06 AM
County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 10/18/2022 9:11 AM
Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review Completed 10/18/2022 9:13 AM
Office of Management and Budget Christopher Johnson Additional Reviewer Completed 10/18/2022 10:51 AM
County Manager's Office Dan Rodriguez Level 4 County Manager Review Completed 10/19/2022 11:45 AM
Board of County Commissioners Geoffrey Willig Meeting Pending 10/25/2022 9:00 AM
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16.F.5.aPacket Pg. 1175Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1176Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1177Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1178Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1179Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1180Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
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16.F.5.aPacket Pg. 1183Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1184Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1185Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1186Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1187Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1188Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1189Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1190Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1191Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1192Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1193Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.aPacket Pg. 1194Attachment: 18-7281RFaneuil_ContractFullyExecuted_20220916190508.576_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.bPacket Pg. 1195Attachment: 18-7281RFaneuil,Inc_Amend#1_FullyExec_20220916190531.695_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.bPacket Pg. 1196Attachment: 18-7281RFaneuil,Inc_Amend#1_FullyExec_20220916190531.695_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.bPacket Pg. 1197Attachment: 18-7281RFaneuil,Inc_Amend#1_FullyExec_20220916190531.695_X (23573 : Tourism Fulfillment and Call Center Services Second
16.F.5.bPacket Pg. 1198Attachment: 18-7281RFaneuil,Inc_Amend#1_FullyExec_20220916190531.695_X (23573 : Tourism Fulfillment and Call Center Services Second
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16.F.5.cPacket Pg. 1200Attachment: 18-7281R SecondAmend_Faneuil_VendorSigned (23573 : Tourism Fulfillment and Call Center Services Second Amendment)
16.F.5.cPacket Pg. 1201Attachment: 18-7281R SecondAmend_Faneuil_VendorSigned (23573 : Tourism Fulfillment and Call Center Services Second Amendment)