Productivity Committee Agenda 05/05/2022May 5, 2022 9:00 AM
Productivity Committee Meeting
3299 Tamiami Trl E
Naples FL, 34112
Fifth Floor Training Room
1. Call to Order
2. Pledge of Allegiance
3. Roll Call
4. Adoption of the Agenda
5. Adoption of Minutes from Previous Meeting
6. Staff Reports
7. New Business
7.1. Collier County’s Parks and Recreation Division review and recommendations
7.2. Report to the Board on Committee activity
7.2.1. County Department Overview
7.2.2. Procurement Services Division
7.2.3. Fleet Management Division
7.2.4. Parks & Recreation Division
8. Old Business (no action)
9. Announcements
10. Committee Member Discussion
11. Next Meeting Time, Date and Location
12. Public Comment
13. Adjournment
32.A.2
Packet Pg. 708 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
MINUTES OF THE REGULAR MEETING OF THE COLLIER COUNTY
PRODUCTIVITY COMMITTEE
April 19, 2022
Naples, Florida
LET IT BE REMEMBERED that the Collier County Productivity Committee met on this date at 8:30 A.M. at 3299
Tamiami Trail East, Fifth Floor Training Room, Naples, Florida with the following Members Present:
Productivity Committee
Present: Larry Magel
Jeffrey Curl
Michael Lyster
Gerald Godshaw
Elida Olsen
Michael Dalby
Excused: Ronald Keseske
Absent:
Also Present: Commissioner Saunders
Geoff Willig
Dave Lykins
Mike Smykowski
Public Speakers:
1. Call to Order & Pledge of Allegiance
Chairman Magel called the meeting to order at 11:00 and led the pledge of allegiance.
3. Roll Call – Committee Members
Six members of the Productivity Committee were physically present representing an in-person quorum.
4. Adoption of Agenda
The agenda was distributed to all present and adopted.
5. Adoption of minutes from Previous Meeting
The minutes were approved.
6. Staff Report
There was no staff report.
7. New Business
Applications received for 4 vacant terms
The Committee had received 13 applications and reviewed the applicants one at a time alphabetically by the
last name. If applicants were in person or online, they were invited to speak to the committee regarding
their qualifications. Five applicants were in person, and one joined the meeting online. After reviewing each
applicant and speaking about the qualifications that stood out from their application, the committee took a
vote for each candidate in the same order they were reviewed. The result of the vote was four individuals
who had received a majority of the committee’s votes. The Committee discussed if they should recommend
just the four top vote recipients and ultimately decided to recommend the top four with additional
32.A.2
Packet Pg. 709 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
consideration given to the next two, vote recipients. The Committee asked Geoff Willig to send a
memorandum to the Board with the results of their reviews for the next Board meeting if possible.
8. Old Business (None)
9. Announcements (None)
10. Committee Member Discussion
12. Public Comment (None)
13. Adjournment
The meeting was adjourned at 11:46.
11. Next Meeting
The next meeting will be held on May 5, 2022, at 9:00 AM in the Fifth Floor Training Room.
Collier County Productivity Committee
__________________________________
Larry Magel – Chairman
The foregoing Minutes were approved by Committee Chair on May 5, 2022, “as submitted” [ ] or “as
amended” [ ]
32.A.2
Packet Pg. 710 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Parks Maintenance
Operations,
Processes and
Controls
Productivity Committee 4/7/2022
Kim Grant, PSD Operations Director
32.A.2
Packet Pg. 711 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Parks
Maintenance
(Capital and Routine)
•Roles and Responsibilities
•How maintenance is identified and
managed
•Oversight/accountability
•Recommendations
32.A.2
Packet Pg. 712 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Parks (Specialized
and Replacement)
Capital -Maintain Existing
•Capital level maintenance (i.e. pathways,
landscaping, smaller outbuildings, aquatics
facilities, playground replacements, courts
resurfacing)
•Some new such as new fields or field conversions
to turf that are specialized parks operations
Routine Maintenance
•All grounds, parks amenities internal and external,
irrigation systems, landscaping
•Parks lighting –fields, mainly
•Amenities such as fields, goals, hoops, pavilions
Facilities (General)
Routine Maintenance
•Major building envelopes and systems
•Roofs, A/C, other structural, parking lots
•Potable water
•Most charged back to Parks
•Pathway and parking lot lighting
•Major contracts such as cleaning and electrical
Capital -New
•Projects involving significant design,
architectural work, all systems
•Large new parks or buildings
Division of Maintenance Responsibilities
32.A.2
Packet Pg. 713 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Parks (Specialized
and Replacement)
Capital -Maintain Existing
•Capital level maintenance (i.e. pathways,
landscaping, smaller outbuildings, aquatics
facilities, playground replacements, courts
resurfacing)
•Some new such as new fields or field conversions
to turf that are specialized parks operations
Maintenance
•All grounds, parks amenities internal and external,
irrigation systems, landscaping
•Parks lighting –fields, mainly
•Amenities such as fields, goals, hoops, pavilions
Facilities (General)
Maintenance
•Major building envelopes and systems
•Roofs, A/C, other structural, parking lots
•Potable water
•Most charged back to Parks
•Pathway and parking lot lighting
•Major contracts such as cleaning and electrical
Capital -New
•Projects involving significant design,
architectural work, all systems
•Large new parks or buildings
Division of Maintenance Responsibilities
GREY AREAS
Janitorial
(Facilities contracts, but lots done by parks staff)
Upgrades versus break/fix
(Parks may desire a replacement prior to it being a
Facilities priority)
Services Parks can Do Ourselves
Power washing, painting, similar
Accountability on Capital Projects
(Project Manager works in Facilities)
32.A.2
Packet Pg. 714 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Maintenance Need Identification
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
32.A.2
Packet Pg. 715 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Maintenance Need Identification
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
•Scheduled (various timeframes)
•Checklists
•Monitored in CityWorks
•Maintenance staff, Recreation staff and Rangers
also report issues daily
Inspections
•Routine (i.e. mowing)
•From inspections or on-site staff
•From public or any external sourceWork orders
•Assigned, prioritized, tracked, QA/QC
•To Parks or Facilities accordingly
•To Capital or Maintenance Teams accordingly
•Monthly reporting/reviewed/issues addressed by
Parks Leadership Team and Operations Team
Work
Completion
and
Monitoring
Real time
In the Field
Take Photos/Notes
Create Work Orders
32.A.2
Packet Pg. 716 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Maintenance Need Identification: PM Inspections
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
QA/QC by
Supervisors
32.A.2
Packet Pg. 717 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Maintenance Need Identification
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
•Scheduled (various timeframes)
•Checklists
•Monitored in CityWorks
•Maintenance staff, Recreation staff and Rangers
also report issues daily
Inspections
•Routine (i.e. mowing)
•From inspections or on-site staff
•From public or any external sourceWork orders
•Assigned, prioritized, tracked, QA/QC
•To Parks or Facilities accordingly
•To Capital or Maintenance Teams accordingly
•Monthly reporting/reviewed/issues addressed by
Parks Leadership Team and Operations Team
Work
Completion
and
Monitoring
32.A.2
Packet Pg. 718 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Maintenance Work Completion
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
•Scheduled (various timeframes)
•Checklists
•Monitored in CityWorks
•Maintenance staff, Recreation staff and Rangers
also report issues daily
Inspections
•Routine (i.e. mowing)
•From inspections or on-site staff
•From public or any external sourceWork orders
•Assigned, prioritized, tracked, QA/QC
•To Parks or Facilities accordingly
•To Capital or Maintenance Teams accordingly
•Monthly reporting/reviewed/issues addressed by
Parks Leadership Team and Operations Team
Work
Completion
and
Monitoring
32.A.2
Packet Pg. 719 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Tracking and Accountability
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance•30-60-90 Day Work Orders
•Facilities and Parks have parallel
processes
•Parks leadership team reviews,
reassigns as needed
•Remember, some work will take longer
Work Order
Reporting
•Project Request Form
•Prioritized
•Funded (in budget or ad hoc for urgent)
•Assigned to PM
•Design, permitting, construction
•Tracked monthly or more often
•Facilities and Parks have parallel processes
Capital
Maintenance
or
Replacement
Projects
32.A.2
Packet Pg. 720 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Tracking and Accountability:
Work Orders
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
9,000 work
orders
since 10/1/21
[So over 90 days
Is .1%]
32.A.2
Packet Pg. 721 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Tracking and Accountability:
Work Orders Over 90 Days
By priority
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
32.A.2
Packet Pg. 722 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Tracking and Accountability:
Work Orders Over 90 Days
By priority
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
High:
•Immokalee Aquatics
Heater/Cooler Repair: Tied
to larger aquatics renovation
on-going
•Oilwell Parking Lot/Pathway
–Estimates over budget, low
use area, reevaluate priority
32.A.2
Packet Pg. 723 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Tracking and Accountability:
Work Orders Over 90 Days
By priority
Work Needed
Citizens,
Commissioners,
311
Parks Staff
Parks
Maintenance
High:
•Immokalee Aquatics
Heater/Cooler Repair: Tied
to larger aquatics renovation
on-going
•Oilwell Parking Lot/Pathway
–Estimates over budget, low
use area, reevaluate priority
Medium:
Assigned/On Hold 7
In planning 9
Initiated 17
Medium Types of WO’s
•Tree trimming
•Sign repair, replacement
•Court repair
•Fixture repair
•Pool repairs
All HSW issues handled
immediately
32.A.2
Packet Pg. 724 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Tracking and Accountability:
Capital Maintenance Projects
Work Needed
Citizens, Commissioners, 311
Parks Staff
Parks Maintenance
32.A.2
Packet Pg. 725 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Parks Maintenance Processes:
Recommendations
•Third party audits or reviews
•Strike Team/FINT
•311 signage in parks to encourage “issue” reports
•Define/redefine level of service and resource requirements, if not currently acceptable, benchmark
•More aggressive management of aging work orders, perhaps weekly reporting rather than monthly
•Continued progress towards preventative maintenance plans on capital assets and resource
allocation
32.A.2
Packet Pg. 726 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Questions
32.A.2
Packet Pg. 727 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
2021 2021
NRPA AGENCY PERFORMANCE REVIEW
Collier County Parks & Recreation
32.A.2
Packet Pg. 728 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
2021 Agency Performance Report 1
Using Data to Drive Optimal Decision Making
You have many questions about how to best lead your parks and recreation agency. The questions may be about
budget size, optimal staffing or revenues generated from agency activities. Perhaps you are looking towards the
future and seeking opportunities where your agency can better serve its community while also outperforming its
peers elsewhere in the U.S.
In your hands is one resource that can assist you with answering these many questions. The customized Parks
and Recreation Agency Performance Report shows you how your community’s parks and recreation services
compare to those of its peers throughout the U.S. The data in this report comes from what your agency and
other agencies entered in NRPA’s Park Metrics website and compares specific measures of parks and recreation
efficiency and effectiveness against thousands of other parks and recreation agencies across the country. Use
this report to make informed decisions about your parks and recreation agency. Capitalize on your strengths and
address your weaknesses – and increase the positive impact of your parks and recreation offerings on those in
the community you serve.
Of course, data itself does not provide complete answers to your many questions. But combined with the
collective knowledge of yourself, your team, your external partners and other resources, the insights contained
within this report are an important step to lead your agency into the future.
About this Report
Earlier this year, your agency submitted operational information into the National Recreation and Park
Association’s (NRPA) Park Metrics website by completing your Agency Performance Survey. Thanks to the
participation of park and recreation agencies throughout the U.S., NRPA is providing the field with key data on
the management and operation of park and recreation agencies. The Agency Performance Review is a
customized look at your agency in comparison to all agencies that responded to the survey and a subset of
agencies that serve a similar population density (the online NRPA Park Metrics system allows you to create much
more detailed data aggregations to compare your agency to agencies that meet specific criteria of your choice).
The results contained in this report offer broad “yardsticks” on your agency’s management and operations,
allowing you to gauge your agency’s strengths, weaknesses and improvement opportunities.
The aggregated data contained in this report was derived from 2018 – 2020 data in the NRPA Park Metrics
database as of February 2021. As the NRPA Park Metrics system is available 24/7/365, the data can and will
change throughout the year. NRPA Park Metrics allows you to run reports on-demand, based on real-time data,
so the reports you create will always be based on the most current data available. To run additional reports,
simply login to your account and go to the “Reports” tab to use Agency Performance Reports or Agency
Performance Dashboards to drill-down into the full data set to compare your agency alongside agencies that
meet your search criteria in areas such as Jurisdiction Population, Budget Size, State, Population Density, etc.
Introduction
32.A.2
Packet Pg. 729 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
2 2021 Agency Performance Report
For a broader view of park and recreation
agency benchmark and performance data,
check out the 2021 NRPA Agency Performance
Review and its accompanying interactive
tools. This report is the most comprehensive
resource of data and insights for park and
recreation agencies in the United States. The
report and interactive tools present NRPA
Park Metrics data from 2018 through 2020
with 24 figures that highlight critical park and
recreation metrics on park facilities,
programming, responsibilities of park &
recreation agencies, staffing, budget and
agency funding. Explore the 2021 NRPA
Agency Performance Review.
Using this Report
The Agency Performance Report is designed to
assist you in evaluating your own agency’s
results relative to other Agency Performance
Survey participants. The information in this
report is designed to be a tool for helping you
to better evaluate your agency and its
offerings. Spotting significant differences
between your own figures and the composites
can be the first step toward identifying
improvement opportunities. Please keep in
mind:
1. A deviation between your figures and figures in the report is not necessarily good or bad. It merely indicates
additional analysis may be required. As a rule, the larger the difference, the greater the need for further
investigation.
2. In situations where large deviations do exist, it may be helpful to go back and calculate the same measure over
the past several years to identify any trends that may exist.
3. The information in this report should be used as a tool for informed decision making rather than absolute
standards. Since agencies differ as to their location, size, and other factors, any two agencies can be successful
yet have very different experiences with regard to certain measures.
If you have any questions or comments about this report, please contact Greg Manns of Industry Insights at
gmanns@industryinsights.com or 614-389-2100 x108.
32.A.2
Packet Pg. 730 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
2021 Agency Performance Report 3
Interpreting the Numbers
Most of the results included in this study are reported on the basis of medians rather than arithmetical averages or
means. Unlike the mean, the median is not distorted by a few unusually high or low values that may exist in the
sample due to special circumstances. The “median” value represents the mid-point of the data for a particular
measure, with one-half of the respondents reporting figures above it and one-half below. Each median was
computed independently based on the agencies that reported for that item. As a result, mathematical relationships
do not always exist when different ratios are used together in the calculation.
Figures reported were not used unless they were in accordance with the survey instructions and definitions. In cases
where the number of respondents was considered inadequate for the computation of a meaningful figure, “ISD”
appears in the tables.
Lower 25% of Reported Figures Middle 50% of Reported Figures (Middle Range) Upper 25% of Reported Figures
Smallest Number Reported
Lower Quartile Median Upper Quartile Largest Number Reported
If you see “no data” in the table of data under a graph, you haven’t answered the required Agency Performance Survey questions to generate
this comparison.
Definitions
Median (or 50th percentile):
The center value of the total distribution of the data that was reported (e.g., it is the value at which 50% of the
responses are above and 50% are below). This measure is less likely than an average to be distorted by a few
outlying responses.
Lower Quartile (or 25th Percentile):
The observation point below which 25% of the responses lie (e.g., 25% of the respondents reported a figure less
than this amount and 75% a figure higher than this amount).
Upper Quartile (or 75th Percentile):
The observation point below which 75% of the responses lie (e.g., 75% of the respondents reported a figure less
than this amount and 25% a figure higher than this amount).
32.A.2
Packet Pg. 731 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Park Operating Expenditures per Acre of Parkland
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
Lower Quartile $1,816 $762
Median $2,528 $3,568 $2,330
Upper Quartile $7,051 $4,348
Operating Expenditures Per Capita
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
Lower Quartile $48.84 $17.00
Median $71.91 $88.30 $45.44
Upper Quartile $159.07 $108.89
2021 Agency Performance Report
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
$4,000
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500$ Spent per Acre$0.00
$10.00
$20.00
$30.00
$40.00
$50.00
$60.00
$70.00
$80.00
$90.00
$100.00
Your
Agency
All
Agencies
Population
Density
per Sq Mile
Less Than 500$ Spent per ResidentTwo metrics that can be used to gauge whether a community is
adequately funded to manage, operate, and maintain its parks
and recreation areas are “park related operating expenditures
per acre of parkland managed” and “operating expenditures
per capita.” The first metric, operating expenditures per acre,
is calculated by dividing total park related operating
expenditures by total parkland acres managed by the agency.
The second metric, operating expenditures per capita, is
calculated by dividing total operating expenditures by the
population of the jurisdiction served by the agency.
Operating expenditures include all of the costs to provide parks
and recreation services to the community, including personnel
salaries, benefits, utilities, equipment, and materials.
Operating expenditures may also include debt service if it is
paid out of the annual operating budget, as well as any
expenditures incurred as part of a special or enterprise fund
(such as a golf course) managed by the public agency.
It is important to note that operating costs can vary widely
between communities due to differences in parks and
recreation facility standards, types of equipment, repair and
replacement schedules, types and topography of parkland,
degree of maintenance required, levels of use, and other
variables. Operating costs and efficiencies can also vary with
the number of acres managed and/or the size of the population
served. For example a community that manages extensive
conservation lands will have a lower ratio of expenditures/acre
than a community that primarily manages developed parkland.
Communities that benchmark operating expenditures should
conduct follow-up research to analyze and document the
specific reasons for differences in operating expenditures. For
example it may be helpful to find a similar agency in Park
Metrics (formerly PRORAGIS), then visit and photograph the
facilities at benchmarked communities, and meet with agency
staff to document key differences in facility quality or levels of
maintenance. It may also be helpful to determine if a
community is serving a larger population than its own
residents. Elected officials, managers, and residents may be
more supportive of increased operation budgets if they clearly
understand the reasons for variations in funding between
communities, and/or the implications of different funding
levels.
Are you adequately funded?
Executive Summary
4
32.A.2
Packet Pg. 732 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Acres of Parkland per 1,000 Population
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
Lower Quartile 5.2 3.4
Median 17.1 9.9 9.2
Upper Quartile 17.6 18.3
2021 Agency Performance Report 5
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
18.0
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500Acres per 1,000 PopulationThe “acres of parkland per 1,000 population” metric is the
most common technique for determining whether a
community has “enough” parkland. It is also known as a
community’s “acreage level of service (LOS).” There is no
standard acreage LOS in the United States, and LOS can vary
widely due to a community’s history, culture, demographics,
density, development patterns, and other factors. For
example the acreage LOS of communities within the Park
Metrics (formerly PRORAGIS) database ranges from less than
2 acres per 1,000 citizens to over 100 acres per 1,000 citizens.
An often-asked question is “what should be counted in an
acreage LOS?”Unfortunately there is no standard answer.
Some communities include public golf courses and beaches,
while others include publicly accessible lakes and wetlands.
Some cities and counties also include public parkland owned
by other agencies, such as state parks and national forests.
Some communities also count private recreation areas, owned
and managed by homeowners associations, because these
areas help meet residents’ local recreation needs. Since the
primary purpose of acreage LOS is to determine a
community’s need for parkland, it is recommended that
communities only count developable, publicly accessible
parkland within their jurisdiction.
Open space lands that are undevelopable, such as privately
owned open spaces, private golf courses, or private beaches;
or open space lands that are permanently protected such as
wetlands, water bodies, or protected conservation lands,
cannot be used in calculations to determine how much open
space is needed for future community needs for facilities such
as parks, playgrounds, athletic fields, or community recreation
centers. Privately owned parkland is not open to the public,
and could be sold or redeveloped. Public parkland owned by
another jurisdiction (such as state or county-owned land
within a municipality) should be counted only for the
population served by that jurisdiction.
Acreage LOS should be used in conjunction with other needs
assessment techniques to gauge a community’s need for
additional parkland. For example a community may conclude
that it is not necessary to acquire additional parkland after
comparing its acreage LOS to other communities. However
other needs assessment techniques such as surveys, focus
group meetings, and population projections may indicate that
residents’ needs are not being met, and additional parkland
may be required.
Do you have
enough parkland?
32.A.2
Packet Pg. 733 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Revenue per Capita
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
Lower Quartile $5.84 $1.59
Median $23.09 $19.38 $8.72
Upper Quartile $49.74 $30.88
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
Lower Quartile 10.1% 7.8%
Median 32.1%22.9% 21.1%
Upper Quartile 40.5% 43.1%
2021 Agency Performance Report
Revenue as a % of Operating
Expenditures (Cost Recovery)
$0.00
$5.00
$10.00
$15.00
$20.00
$25.00
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500$ Revenue per Resident0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500% RecoveryRevenues (also known as “annual direct revenues”) include all
of the monies generated directly from parks and recreation
classes, programs, memberships, concessions, permits, rentals,
and other non-tax sources. Revenues do not include funding
from taxes, grants, foundations, bonds, assessments, or other
indirect sources.
Two metrics that can be used to track revenues, and/or
compare revenue generation to other agencies, are “revenue
per capita” and “revenue as a percentage of total operating
expenditures.” The first metric, revenue per capita, is
calculated by dividing the total revenues generated by the
agency by the population of the jurisdiction served by the
agency. The second metric, revenue as a percentage of total
operating expenditures (also known as “cost recovery”), is
calculated by dividing the total revenues generated by the
agency by the total operating expenditures of the agency.
In addition to using these metrics for revenue tracking and
benchmarking, they can also be used to establish cost recovery
policies and goals. There are no industry standards for cost
recovery; for example, some communities have established
different cost recovery policies for senior, adult, and youth
programs, while others have established overall cost recovery
goals as a percentage of operating expenses. NRPA Park
Metrics (formerly PRORAGIS) can help agencies to determine
reasonable and realistic cost recovery goals based on data from
other agencies.
How much are
you making?
6
32.A.2
Packet Pg. 734 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Agency Effectiveness Ratios
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
1. Operating expenditures per capita $71.91 $88.30 $45.44
2. Revenue per capita $23.09 $19.38 $8.72
3. Total revenue to total operating expenditures 32.1% 22.9% 21.1%
4. Total tax expenditures per capita $48.81 $63.75 $31.24
5. Park operating expenditures per acre of parkland $2,528 $3,568 $2,330
6. Operating expenditures per acre of parkland $4,213 $8,839 $4,795
7. Operating expenditures per acres of parks and non-park sites $4,213 $7,556 $3,939
8. Operating expenditures per FTE $119,106 $99,016 $92,846
9. FTE's per 10,000 population 6.0 8.2 4.9
10. Acres of parks per 1,000 residents 17.1 9.9 9.2
11. Number of residents per park 3,902 2,277 3,926
12. Number of acres per park 66.6 21.3 34.5
13. Number of participants per program 579 50 70
14. Ratio of fee programs to all programs 91.5 83.3 80.0
15. Ratio of building attendance to park attendance 35.9 42.4 38.7
Agency Operations: Operating Budget
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
1. Agency's total annual operating expenditures
Number of Responses 922 160
Lower Quartile $1,863,016 $615,000
Median $27,215,700 $4,898,633 $1,518,011
Upper Quartile $13,839,293 $5,150,827
2. Percentage of agency's total operating expenditures for the following categories:
Number of Responses 872 157
Parks 60.0% 44.4% 46.0%
Recreation 40.0% 42.4% 42.0%
Other 0.0% 13.2% 12.0%
3. Percentage of agency's total operating expenditures for the following categories:
Number of Responses 884 154
Personnel services 59.0% 54.5% 52.5%
Operating expenses 35.0% 37.6% 38.5%
Capital expense not in CIP 6.0% 5.2% 5.3%
Other 0.0% 2.7% 3.7%
4. Percentage of agency's total operating expenditures from the following sources:
Number of Responses 868 154
General Fund Tax Support 65.0% 60.5% 60.9%
Dedicated Levies 4.0% 8.2% 8.0%
Earned/Generated Revenue 28.0% 23.1% 23.0%
Other Dedicated Taxes 1.0% 2.8% 2.4%
Sponsorships 1.0% 0.9% 0.9%
Grants 1.0% 2.1% 3.4%
Other 0.0% 2.3% 1.5%
5. Agency's total annual non-tax revenues
Number of Responses 880 155
Lower Quartile $275,750 $70,615
Median $8,740,000 $1,000,000 $310,000
Upper Quartile $3,379,121 $1,337,245
2021 Agency Performance Report 7
32.A.2
Packet Pg. 735 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Capital Budget
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
a. Capital budget for next 5 years
Number of Responses 745 134
Lower Quartile $1,000,000 $363,250
Median $146,963,585 $6,000,000 $1,500,000
Upper Quartile $20,000,000 $8,369,877
b. Capital budget for the fiscal year
Number of Responses 823 144
Lower Quartile $196,980 $80,000
Median $22,932,300 $1,100,000 $350,250
Upper Quartile $5,000,000 $1,759,719
Number of Responses 428 66
0.0% 14.1% 8.6%
0.0% 11.6% 8.8%
1.0% 7.5% 9.1%
0.0% 2.4% 2.5%
0.0% 1.1% 2.9%
General fund tax support 99.0% 41.3% 49.8%
Other 0.0% 22.0% 18.4%
Number of Responses 754 128
Renovation 42.0% 54.1% 49.0%
New Development 29.0% 31.8% 35.1%
Acquisition 0.0% 7.8% 6.0%
Other 29.0% 6.3% 9.9%
4. Value of deferred maintenance projects your agency faces:
Number of Responses 458 77
Lower Quartile $0 $0
Median $70,000,000 $500,000 $200,000
Upper Quartile $5,000,000 $2,475,000
Average $17,403,311 $7,089,112
a. Value of general obligation bonds authorized
Number of Responses 629 104
Lower Quartile $0 $0
Median $0 $0 $0
Upper Quartile $610,600 $0
b. Value of revenue bonds authorized
Number of Responses 581 97
Lower Quartile $0 $0
Median $0 $0 $0
Upper Quartile $0 $0
2021 Agency Performance Report
Bonds (general obligation and/or revenue) tied to my
jurisdiction (e.g., city, town, county)
Federal and/or state grants
Private sector grants/gifts raised directly by the
park and recreation agency
Nonprofit group grants/fundraising
(e.g., friends groups, foundations)
1. Agency's total capital budget for the next 5 years and
total capital budget for the fiscal year:
5. Dollar value of authorized general obligation bonds and
revenue bonds authorized for the agency this year
3. Percentage of agency's current fiscal year's capital
budget designated for the following purposes:
2. Agency's current year's capital budget expenditures
from the following sources:
Bonds (general obligation and/or revenue) tied
directly to the park and recreation agencies
8
32.A.2
Packet Pg. 736 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Personnel
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
1. Number of funded employees at your agency:
a. Number of full-time employees
Number of Responses 856 153
Lower Quartile 10 5
Median 218 27 10
Upper Quartile 75 31
b. Number of non-full-time employees
Number of Responses 823 143
Lower Quartile 25 8
Median 21 90 36
Upper Quartile 249 89
c. Total annual hours worked by non-full-time employees
Number of Responses 750 134
Lower Quartile 8,186 2,497
Median 21,840 33,795 12,648
Upper Quartile 110,180 34,164
d. Total number of full-time equivalent employees (FTEs)
Number of Responses 862 155
Lower Quartile 15.9 8.5
Median 228.5 44.3 18.6
Upper Quartile 126.9 48.4
Number of Responses 810 145
Administration 9.0% 17.1% 22.5%
Operations/Maintenance 30.5% 45.4% 43.5%
Programmers 40.5% 30.8% 26.9%
Capital Development 1.0% 2.7% 2.9%
Other 19.0% 4.1% 4.2%
a. Number of volunteers
Number of Responses 763 131
Lower Quartile 30 15
Median 291 150 60
Upper Quartile 600 225
b. Total hours worked by volunteers
Number of Responses 706 120
Lower Quartile 717 519
Median 37,158 3,436 1,830
Upper Quartile 15,000 6,465
Number of Responses 845 150
Yes 37.0% 28.0%
No X 63.0% 72.0%
2021 Agency Performance Report
4. Percentage of agency's that have staff covered by collective
bargaining (i.e., are union members)
2. Percentage of total full-time equivalents (FTEs) involved
in the following operational areas:
3. Number of volunteers and number of annual hours worked
by the volunteers at the agency
9
32.A.2
Packet Pg. 737 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Workload
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
a. Total number of parks
Number of Responses 832 144
Lower Quartile 10.0 5.0
Median 97.0 21.0 11.0
Upper Quartile 46.0 20.5
b. Total park acres
Number of Responses 814 139
Lower Quartile 177.1 99.6
Median 6,460.0 458.0 400.0
Upper Quartile 1,496.4 1,375.0
c. Total number of non-park sites
Number of Responses 832 144
Lower Quartile 0.0 0.0
Median 0.0 3.0 1.5
Upper Quartile 10.0 6.3
d. Total acres of non-park sites
Number of Responses 814 139
Lower Quartile 0.0 0.0
Median 0.0 10.0 5.0
Upper Quartile 108.8 89.0
Total number of parks + non-park sites
Number of Responses 832 144
Lower Quartile 13.0 7.0
Median 97.0 28.0 15.0
Upper Quartile 62.0 35.3
Total acres of parks + non-park sites
Number of Responses 814 139
Lower Quartile 200.8 125.5
Median 6,460.0 565.0 475.0
Upper Quartile 1,854.9 1,890.2
a. Developed
Number of Responses 737 123
Lower Quartile 91.0 39.0
Median 2,238.2 284.0 150.0
Upper Quartile 845.2 708.9
b. Undeveloped
Number of Responses 722 123
Lower Quartile 30.0 24.5
Median 4,221.9 174.9 200.0
Upper Quartile 730.0 930.6
3. Total number of trail miles managed or maintained by the agency
Number of Responses 775 137
Lower Quartile 4.0 3.0
Median 49.4 12.0 10.0
Upper Quartile 36.2 28.0
2021 Agency Performance Report
1. Number of individual parks or non-park sites the department/
agency maintains and/or has management responsibility over:
2. Number of acres of developed and undeveloped open space for
which the agency has management responsibility or maintains:
10
32.A.2
Packet Pg. 738 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Workload (continued)
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
a. Number of operated buildings
Number of Responses 736 124
Lower Quartile 33
Median 310 7 6
Upper Quartile 17 14
b. Square footage of operated buildings
Number of Responses 635 108
Lower Quartile 22,250.0 11,600.0
Median 594,255.4 75,000.0 35,000.0
Upper Quartile 200,000.0 98,288.0
a. Total number of programs offered
Number of Responses 707 126
Lower Quartile 45 20
Median 586 175 73
Upper Quartile 1,000 310
b. Number of fee based programs
Number of Responses 690 122
Lower Quartile 25 8
Median 536 102 35
Upper Quartile 600 124
c. Total program contacts (estimate as necessary)
Number of Responses 639 110
Lower Quartile 4,091 1,500
Median 339,439 16,394 6,949
Upper Quartile 63,528 35,509
a. Total building facility contacts
Number of Responses 620 115
Lower Quartile 5,000 482
Median 484,526 54,199 8,000
Upper Quartile 274,336 94,359
b. Total park facility contacts
Number of Responses 620 115
Lower Quartile 10,000 5,000
Median 1,349,545 100,000 40,000
Upper Quartile 500,000 269,500
c. Total facilities and parks contacts
Number of Responses 620 115
Lower Quartile 39,900 10,152
Median 1,834,071 251,270 100,000
Upper Quartile 950,839 311,978
2021 Agency Performance Report
4. Number of buildings and the square footage of the
buildings operated by the agency:
5. Number of programs the agency offers annually and the number
of people (i.e., contacts) served by these programs:
6. Number of contacts (e.g. participants, users) of the
agency's parks and facilities per year:
11
32.A.2
Packet Pg. 739 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Agency Responsibilities
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
1. Agency Responsibilities
a. Operate and maintain park sites X 96.4% 94.8%
b. Operate and maintain indoor facilities X 89.2% 76.6%
c. Operate, maintain, or contract golf courses 35.0% 16.9%
d. Operate, maintain, or contract campgrounds X 18.9% 26.6%
e. Operate, maintain, or contract indoor swim facilities/water parks 31.9% 19.5%
f. Operate, maintain, or contract outdoor swim facilities/water parks X 66.4% 46.1%
g. Operate, maintain, or contract tennis center facilities X 53.2% 36.4%
h. Operate, maintain, or contract tourism attractions X 34.3% 33.1%
i. Provide recreation programming and services X 93.2% 86.4%
j. Operate and maintain non-park sites X 68.0% 54.6%
X 79.3% 71.4%
X 73.5% 63.0%
m. Manage or maintain fairgrounds 6.2% 7.8%
n. Maintain, manage or lease indoor performing arts center 18.1% 9.7%
o. Administer or manage farmer's markets X 20.7% 9.7%
p. Administer community gardens X 43.2% 24.0%
q. Manage large performance outdoor amphitheaters X 34.9% 19.5%
8.8% 3.3%
18.1% 11.7%
X 58.2% 41.6%
u. Conduct jurisdiction wide special events X 79.5% 61.7%
v. Have budgetary responsibility for your administrative staff X 84.6% 77.9%
X 71.0% 64.9%
X 8.3% 5.8%
X 16.7% 22.1%
Facilities
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
a. Recreation centers 47,311 30,709 19,500
b. Community centers 37,849 29,000 27,764
c. Senior centers 378,488 61,975 35,475
d. Teen centers 57,729 15,977
e. Stadiums 378,488 64,800 42,456
f. Ice rink 55,174 32,269
g. Arena 53,236 72,637
h. Performance amphitheater 189,244 62,927 71,750
i. Nature centers 75,698 109,212 112,468
2021 Agency Performance Report
1. Median jurisdiction population per facility or
activity areas within facilities
w. Include in its operating budget the funding for planning and
development functions
k. Operate, maintain, or manage trails, greenways,
and/or blueways (TGB)
l. Operate, maintain, or manage special purpose parks
and open spaces
r. Administer or manage professional or college-type
stadium/arena/racetrack
s. Administer or manage tournament/event quality
indoor sports complexes
t. Administer or manage tournament/event quality
outdoor sports complexes
x. Operate, maintain or contract marinas
y. Maintain or manage beaches
(inclusive of all waterbody types)
12
32.A.2
Packet Pg. 740 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Facilities (continued)
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
2. Median jurisdiction population per outdoor facility
a. Playgrounds 12,616 3,607 6,223
b. Totlots 11,000 15,051
c. Community gardens 378,488 31,175 24,500
d. Basketball courts 12,209 7,187 9,563
e. Multiuse courts -basketball, volleyball 189,244 20,000 27,178
f. Tennis courts (outdoor only) 9,462 5,089 7,710
g. Diamond fields: baseball - youth 42,054 6,763 6,761
h. Diamond fields: baseball - adult 75,698 20,159 13,544
i. Diamond fields: softball fields - youth 11,287 11,301
j. Diamond fields: softball fields - adult 18,924 13,510 15,000
k. Skate park 189,244 49,750 29,234
l. Dog park 189,244 46,000 44,518
m. Ice rink (outdoor only) 16,664 12,625
n. Rectangular fields: multi-purpose 10,229 8,750 7,200
o. Rectangular fields: cricket field 378,488 128,393 155,000
p. Rectangular fields: field hockey field 23,270 23,131
q. Rectangular fields: football field 25,977 22,684
r. Rectangular fields: lacrosse field 29,000 14,377
s. Rectangular fields: soccer field - adult 12,943 14,997
t. Rectangular fields: soccer field - youth 7,192 6,488
u. Overlay field 15,385 11,870
v. Multipurpose synthetic field 75,698 38,328 29,723
3. Median jurisdiction population per golf facility
a. Driving range stations 378,488 31,238 59,110
b. Regulation 18-hole courses 378,488 82,019 95,667
c. Regulation 9-hole courses 149,831 48,004
d. Executive 9-hole courses 215,000 ISD
e. Executive 18-hole courses 158,068 ISD
f. Par 3; 18-hole courses 184,716 ISD
g. Par 3; 9-hole courses 121,090 ISD
4. Median jurisdiction population per swimming facility
a. Aquatics centers 94,622 49,024 33,000
b. Swimming pools (outdoor only) 23,656 37,569 28,016
c. Indoor competitive swimming pools: 50 meters 146,000 37,950
d. Indoor competitive swimming pools: 25 meters 56,163 43,487
e. Other indoor competitive swimming pools 81,676 ISD
f. Indoor separated diving well 64,800 ISD
g. Total indoor competitive swimming pools 51,996 37,500
h. Indoor pool designated exclusively for leisure (i.e. non-competitive) 56,031 27,891
i. Therapeutic pool 67,974 46,152
2021 Agency Performance Report 13
32.A.2
Packet Pg. 741 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Activities
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
1. Percentage of agencies offering the following activities:
a. Health and wellness education X 81.6% 70.2%
b. Safety training X 72.2% 61.1%
c. Fitness enhancement classes X 82.6% 70.2%
d. Team sports X 87.1% 80.2%
e. Individual sports X 76.0% 60.3%
f. Running/cycling races X 48.1% 42.8%
g. Racquet sports X 70.3% 55.7%
h. Martial arts X 61.7% 44.3%
i. Aquatics X 71.2% 57.3%
j. Golf X 48.4% 33.6%
k. Social recreation events X 87.7% 77.9%
l. Cultural crafts X 62.5% 43.5%
m. Performing arts X 65.2% 43.5%
n. Visual arts X 62.1% 44.3%
o. Natural and cultural history activities X 61.7% 54.2%
p. Themed special events X 88.9% 77.9%
q. Trips and tours X 61.5% 50.4%
a. Summer camp X 83.3% 75.6%
b. Before school programs 20.0% 14.6%
c. After school programs X 57.0% 46.5%
d. Preschool X 35.7% 24.4%
e. Full daycare 8.4% 6.0%
f. Specific teen programs X 66.8% 48.8%
g. Specific senior programs X 78.5% 64.1%
h. Programs for people with disabilities X 62.0% 43.8%
i. STEM programs X 58.0% 47.5%
2021 Agency Performance Report
2. Percentage of agencies offering the following
Out-of-School Time (OST) activities:
14
32.A.2
Packet Pg. 742 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Policies
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
Number of Responses 705 125
Yes, at all locations 52.8% 45.6%
Yes, at select locations 25.4% 26.4%
No X 20.7% 26.4%
N/A 1.1% 1.6%
Number of Responses 710 124
Yes, at all locations X 17.2% 20.2%
Yes, at select locations 53.5% 39.5%
No 28.5% 38.7%
N/A 0.9% 1.6%
Number of Responses 710 125
Yes, at all locations 4.9% 3.2%
Yes, at select locations X 40.9% 26.4%
No 52.3% 67.2%
N/A 2.0% 3.2%
Does your agency provide healthy food options in its vending machines?
Number of Responses 702 123
Yes, at all locations 17.7% 18.7%
Yes, at select locations X 28.9% 13.0%
No 24.1% 28.5%
N/A 29.3% 39.8%
Does your agency provide healthy food options at its concession stands?
Number of Responses 693 122
Yes, at all locations 17.0% 9.8%
Yes, at select locations X 35.9% 25.4%
No 22.8% 32.0%
N/A 24.2% 32.8%
Does your agency charge a parking fee at its parks or facilities?
Number of Responses 710 124
Yes, at all locations 0.4% 0.0%
Yes, at select locations X 15.6% 16.1%
No 79.9% 78.2%
N/A 4.1% 5.7%
Does your agency charge an admission fee to enter its parks?
Number of Responses 709 124
Yes, at all locations 1.0% 4.0%
Yes, at select locations X 14.3% 14.5%
No 81.5% 77.4%
N/A 3.2% 4.0%
2021 Agency Performance Report
Does your agency sell alcoholic beverages to legal-aged adults
on its premises (sold either by the agency or by a concessionaire
authorized by the agency)?
Does your agency have a policy barring the use of all tobacco
products in its parks and at its facilities and grounds?
Does your agency have a policy that allows the consumption of
alcohol by legal-aged adults on its premises?
15
32.A.2
Packet Pg. 743 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
Jurisdiction Information
Your
Agency
All
Agencies
Population Density
per Sq Mile
Less Than 500
1. Agency/department's jurisdiction type
Number of Responses 973 169
Borough 0.4% 1.2%
Village 1.8% 2.4%
City 55.0% 16.6%
Town 10.4% 17.2%
Township 2.6% 2.4%
County X 15.5% 45.0%
State 0.1% 0.0%
Special District 10.0% 10.7%
Regional/Metro Authority 0.3% 1.2%
Independent District/Authority 1.8% 1.2%
School District 0.5% 0.0%
Military Department 0.4% 0.6%
Tribal Lands/Reservation 0.1% 0.6%
Other 1.2% 1.2%
2. Country
Number of Responses 973 169
United States X 99.6% 99.4%
Canada 0.4% 0.6%
Mexico 0.0% 0.0%
Other 0.0% 0.0%
3. Jurisdiction's total annual operating and capital budget
a. Jurisdiction annual total operating budget
Number of Responses 935 162
Lower Quartile $3,842,260 $1,200,000
Median $27,215,700 $20,770,007 $4,371,500
Upper Quartile $107,922,339 $40,505,429
b. Jurisdiction annual capital budget
Number of Responses 906 155
Lower Quartile $599,666 $168,565
Median $22,932,300 $3,871,199 $1,012,000
Upper Quartile $24,228,846 $5,995,617
a. Square mileage of incorporated jurisdiction
Number of Responses 951 169
Lower Quartile 11.8 55.5
Median 1,998.3 31.3 384.0
Upper Quartile 125.8 754.0
b. Population of jurisdiction
Number of Responses 959 169
Lower Quartile 21,000 12,000
Median 378,488 49,500 42,456
Upper Quartile 140,000 134,557
2021 Agency Performance Report
4. Square mileage and population of the
incorporated jurisdiction the agency serves
16
32.A.2
Packet Pg. 744 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)
22377 Belmont Ridge Road
Ashburn, VA 20148-4501
800.626.NRPA (6772)
www.nrpa.org
32.A.2
Packet Pg. 745 Attachment: Agenda and readahead (22417 : Productivity Committee - May 5, 2022)