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#17-7127 2nd Amendment (QScend Technologies, Inc.) ORIGINAL DOCUMENTS CHECKLIST & ROUTING SLIP TO ACCOMPANY ALL ORIGINAL DOCUMENTS SENT TO THE BOARD OF COUNTY COMMISSIONERS OFFICE FOR SIGNATURE Print on pink paper. Attach to original document. The completed routing slip and original documents are to be forwarded to the County Attorney Office at the time the item is placed on the agenda. All completed routing slips and original documents must be received in the County Attorney Office no later than Monday preceding the Board meeting. **NEW** ROUTING SLIP Complete routing lines#1 through#2 as appropriate for additional signatures,dates,and/or information needed. If the document is already complete with the exception of the Chairman's signature,draw a line through routing lines#1 through#2,complete the checklist,and forward to the County Attorney Office. Route to Addressee(s) (List in routing order) Office Initials Date 1. Risk Risk Management /V/ir 2. County Attorney Office County Attorney Office C15: 24114 zZ 4. BCC Office Board of County Commissioners W/"I yy 110 151 Z/233 ZZ 4. Minutes and Records Clerk of Court's Office 1144) 3V0V--- 5. Procurement Services Procurement Services PRIMARY CONTACT INFORMATION Normally the primary contact is the person who created/prepared the Executive Summary. Primary contact information is needed in the event one of the addressees above,may need to contact staff for additional or missing information. Name of Primary Staff Leisy Abreu/Purchasing Contact Information 239-252-6020 Contact/Department Agenda Date Item was February 22,2022 ,/ Agenda Item Number 16.A.16 Approved by the BCC Type of Document SECOND AMENDMENT / Number of Original 1 Attached Documents Attached PO number or account N/A 17-7127 QScend number if document is QScend Technologies, Inc to be recorded Technologies, Inc. INSTRUCTIONS & CHECKLIST Initial the Yes column or mark"N/A"in the Not Applicable column,whichever is Yes N/A(Not appropriate. (Initial) Applicable) 1. Does the document require the chairman's original signature STAMP OK N/A 2. Does the document need to be sent to another agency for additional signatures? If yes, N/A provide the Contact Information(Name;Agency;Address;Phone)on an attached sheet. 3. Original document has been signed/initialed for legal sufficiency. (All documents to be LA signed by the Chairman,with the exception of most letters,must be reviewed and signed by the Office of the County Attorney. 4. All handwritten strike-through and revisions have been initialed by the County Attorney's N/A Office and all other parties except the BCC Chairman and the Clerk to the Board 5. The Chairman's signature line date has been entered as the date of BCC approval of the LA document or the final negotiated contract date whichever is applicable. 6. "Sign here"tabs are placed on the appropriate pages indicating where the Chairman's LA signature and initials are required. 7. In most cases(some contracts are an exception),the original document and this routing slip N/A should be provided to the County Attorney Office at the time the item is input into SIRE. Some documents are time sensitive and require forwarding to Tallahassee within a certain time frame or the BCC's actions are nullified. Be aware of your deadlines! 8. The document was approved by the BCC on February 22,2022 and all changes mad madeo, is not during the meeting have been incorporated in the attached document. The County " -1 400,' ..',option for Attorney's Office has reviewed the changes,if applicable. FEB 2 '202 9. Initials of attorney verifying that the attached document is the version approved by the a` BCC,all changes directed by the BCC have been made,and the document is ready for the 0", ';option for Chairman's signature. Risk Ma -•em: ; line. SECOND AMENDMENT TO AGREEMENT #17-7127 FOR 3-1-1 / Customer Relationship Management (CRM) Initiative THIS AMENDMENT made and entered into on libru6cy A2,,g0.?2, (date), by and between QScend Technologies, Inc. (the "Contractor") and Collier County, a political subdivision of the State of Florida, (the "County") (collectively, the "Parties"): WHEREAS, on November 14, 2017 (Agenda Item No. 16.E.1), the County entered into an Agreement#17-7127"3-1-1/Customer Relationship Management(CRM) Initiative"(the"Agreement") with Contractor for the purchase of a 3-1-1 Customer Relationship Management system to include professional services for the implementation, configuration, training, and launch of software; and WHEREAS, on September 7, 2018, the County entered into the First Amendment to this Agreement to include additional professional services related to QAlert CRM integration of Cityworks platform,at a total one-time cost of$24,000 and ongoing annual maintenance and support fee of$2,000; and WHEREAS,the Parties desire to further amend the Agreement to add QAlert API Connector software application to allow integration to GMD's Cartegraph work management system. NOW, THEREFORE, in consideration of the mutual promises and covenants herein contained, it is agreed by the Parties as follows: 1. Exhibit A2-1 outlining the scope of services and fees associated with the purchase of QAlert API Connector license is hereby incorporated to this Second Amendment. 2. All other terms and conditions of the Agreement, as amended, shall remain the same. * * * * * [Signature page to follow] **** Remainder of page intentionally left blank**** Page 1 of 3 Second Amendment to Agreement#17-7127 n 0 IN WITNESS WHEREOF, the Parties have executed this Second Amendment by an authorized person or agent on the date and year first written above. ATTEST: Crystal K. Kinzel. Clerk of Circuit Court BOARD OF C. fit , MISSIONERS and Comptroll COLL R j� F ORIDA )/tizeBy: By: • • Dated: febrildt Gin aWilli L. McDaniel, Jr., Chairman (SEAL) Attest as- Chains signature only, Contractor's Witnesses: CONTRACTOR: QScend Technologies, Inc. vv ` _ y � First fitness By: /,44,/ Signature Rt.tpA t% S . Cre e.1 /� _ TType/print witness name a 14 14. n' a C-FO C, rm i,A oPi TType/print signature and titIeT Second Witness AM&W &&.- ftkfe Date TType/print witness nameT Approve& to Form and Legality: 1 S G(V County Attorney say o^ Print Name Page 2 of 3 Second Amendment to Agreement #17-7127 CA( EXHIBIT A2-1 Quantity Item Unit Price Total Price QAlert API Connector license(each Cartegraph OMS instance) 1 (one-time fee) $ 6,000.00 $ 6,000.00 QAlert API Connector annual maintenance 1 Prorated starting 2-1-22 through 11-28-22 when QAlert contract $2,000.00 $1,650.00 is up for renewal Scope of services: QScend will enable the QAlert API connector for both Cartegraph OMS instances in sandbox and production environments. QScend project manager will review with Collier staff configuration, set up,data mapping and test connection in both sandbox and production environments. In addition: Customer will have the ability to enable or disable integration. Customer will have the ability to map QAlert Service Request Types to OMS Cartegraph Issue Types. To create and map additional fields as required between QAlert and Cartegraph. Customer will be able to make edits including add, remove, modify at any time. Only mapped Service Requests will be transferred to Cartegraph OMS. Editing an existing configuration will not affect service requests that were previously transferred to Cartegraph. Upon the successful transfer of a new QAlert Request to Cartegraph,the QAlert request activity list will include an activity stating that transfer occurred,and include the Cartegraph OMS Request ID number for reference. Modifications to QAlert Service Requests will update data in Cartegraph OMS. If a Service Request that was previously not transferred to Cartegraph is modified by changing the request type or location,and such change makes the request eligible for transfer to Cartegraph,then it will be transferred. All QAlert attachments for the Service Request will be transferred to Cartegraph, unless the attachment is larger than the maximum size permitted or type permitted by Cartegraph customer configuration. Any operation that fails to be sent to Cartegraph OMS will be retried periodically until it succeeds. Page 3 of 3 Second Amendment to Agreement#17-7127 040 Client#: 93777 GOVEBRAN ACORDT:, CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/YYYY) 12/30/2021 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW.THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT:If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer any rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Patricia O'Neil Edgewood Partners Ins.Center PHONE 678-475�738 FAX 770-232-9202 (A/C,No,Ext): (A/C,No): 2405 Satellite Blvd.,Ste.200 E-MAIL atricia.oneil a Icbrokers.com Duluth,GA 30096 ADDRESS: P P 770 232-0202 INSURER(S)AFFORDING COVERAGE NAIC# INSURER A:Hartford Fire Insurance Company 19682 INSURED INSURER B:Hartford Casualty Ins.CO. 29424 ASCEND TECHNOLOGIES,INC INSURER c:Twin City Fire Insurance Co. 29459 231 Bank Street,2nd Floor Indian Harbor Insurance Co 36940 Waterbury,CT 06702 INSURER D INSURER E:Trumbull Insurance Company 27120 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR TYPE OF INSURANCE INSR WVD POLICY NUMBER POLICY EFF POLICY EXP LIMITS (MMIDD/YYYY) (MWDD/YYYY) A X COMMERCIAL GENERAL LIABILITY X X 2000NEF2748 06/20/2021 06/20/2022 EACH ES(OCCURRENCE $1,000,000 PR CLAIMS-MADE X OCCUR EMISEa occurrence) $300,000 MED EXP(Any one person) $10,000 PERSONAL&ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: _GENERAL AGGREGATE $2,000,000 PRX POLICY ECOT LOC PRODUCTS-COMP/OP AGG $2,000,000 OTHER: $ E AUTOMOBILE LIABILITY X X 20UENEH0329 06/20/2021 06/20/2022 COMBINED SINGLE LIMIT (Ea accident) $1,000,000 X ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED BODILY INJURY(Per accident) $ _ AUTOS ONLY AUTOS A HIRED ONLY X NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY (Per accident) $ B X UMBRELLA LIAB X OCCUR X X 20XHUEF3101 06/20/2021 06/20/2022 EACH OCCURRENCE $5,000,000 EXCESS LIAB CLAIMS-MADE AGGREGATE $5,000,000 DED X RETENTION$10,000 $ C WORKERS COMPENSATION X 20WEAH8FBG 01/01/2022 01/01/2023 X STATUTE ERH AND EMPLOYERS'LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE YIN E.L.EACH ACCIDENT $1,000,000 OFFICER/MEMBER EXCLUDED? N N I A (Mandatory In NH) E.L.DISEASE-EA EMPLOYEE $1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $1,000,000 D Professional Liab X MTP903664303 06/20/2021 06/20/2022 $5,000,000 D Cyber Liability X MTP903664303 06/20/2021 06/20/2022 $5,000,000 DESCRIPTION OF OPERATIONS!LOCATIONS I VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Collier County Board of County Commissioners,OR Board of County Commissioners in Collier County,OR Collier County Government are additional insured's as respects General Liability and Automobile Liability as per written contract or agreement,subject to the policy's terms,conditions and exclusions.Said coverage is primary and non-contributory as per written contract or agreement, subject to the policy's terms,conditions and exclusions. CERTIFICATE HOLDER CANCELLATION Collier CountyBoard of CountySHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Commissioners ACCORDANCE WITH THE POLICY PROVISIONS. 3295 Tamiami Trail E Naples, FL 34112-0000 AUTHORIZED REPRESENTATIVE 4 ee ©1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016/03) 1 of 1 The ACORD name and logo are registered marks of ACORD #S3054279/M3054144 RRIC1