Agenda 02/22/2022 Item #16A16 (Agreement No. 17-7127 Amendment #2 w/Qscend Technologies)02/22/2022
EXECUTIVE SUMMARY
Recommendation to approve the Second Amendment to Agreement No. 17-7127, “3-1-1 / Customer
Relationship Management (CRM) Initiative,” to Qscend Technologies, Inc. and authorize
expenditures of the Second Amendment of the Agreement for a one-time cost of $6,000 for license
and implementation and $2,000 for on-going annual maintenance and support.
OBJECTIVE: To continue to deliver customer-focused high-quality services to Collier County
customers, our residents, visitors, and businesses by the integration of 3-1-1 Qscend with our Growth
Management Department (GMD) work management system.
CONSIDERATIONS: On November 14, 2017 (Agenda Item No. 16.E.1), the County entered into
Agreement # 17-7127 with QScend Technologies, Inc. (“QScend”) for a software solution tool to enhance
its Customer Relationship Management system allowing for connectivity between the County’s
customers, internal departments and divisions as a single point of contact and uses of multiple channels
including in person and by telephone with 24-hour access via web and mobile device.
On September 7, 2018, the County administratively approved the First Amendment to the Agreement to
include additional professional services related to the integration of Cityworks platform, as anticipated in
the original solicitation and QScend’s proposal at a total one-time cost of $24,000 for professional
services and $2,000 for on-going annual maintenance and support.
The proposed Second Amendment wishes to add QAlert API Connector software application allowing for
the integration to GMD’s Cartegraph work management system which will streamline the efficiencies of
requests by residents using the agency’s 3-1-1 system, at a one-time fee of $6,000 and on-going annual
maintenance of this software application of $2,000.
The initial term of the agreement is set to end on November 28, 2022, at which time division staff has the
option to renew for an additional five-year period as allowed by the agreement. Should renewal be
considered, the Corporate Business Division will bring an item to the Board with a price proposal for the
next five-year period for Board approval.
FISCAL IMPACT: Funds for these services are available in the department’s approved budget. One
time cost of $6,000 for license and implementation and a prorated fee of $1,650 for the first year
maintenance and support. The annual renewal maintenance cost is estimated to be $2,000.
LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires a majority
vote for Board approval. - SAA
GROWTH MANAGEMENT IMPACT: There is no growth management impact associated with this
Executive Summary.
RECOMMENDATION: To approve Second Amendment to Agreement No. 17-7127, “3-1-1 / Customer
Relationship Management (CRM) Initiative,” with Qscend Technologies, Inc. and authorize expenditures
for services added through the Second Amendment.
Prepared By: Samer Slaiby, Manager Technical Systems Operations, Growth Management Department -
Operations Support Division
ATTACHMENT(S)
1. 17-7127 Qscend_Contract (PDF)
2. 17-7127 - Amendment 1 - fully executed (PDF)
3. 17-7127 Qscend_Amend#2_Vendorsigned (PDF)
16.A.16
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02/22/2022
COLLIER COUNTY
Board of County Commissioners
Item Number: 16.A.16
Doc ID: 21138
Item Summary: Recommendation to approve the Second Amendment to Agreement No. 17-7127,
“3-1-1 / Customer Relationship Management (CRM) Initiative,” to Qscend Technologies, Inc. and
authorize expenditure of the Second Amendment of the Agreement for a one-time cost of $6,000 for
license implementation and $2,000 for on-going annual maintenance and support.
Meeting Date: 02/22/2022
Prepared by:
Title: Operations Analyst, Senior – Growth Management Department
Name: Samer Slaiby
01/21/2022 3:40 PM
Submitted by:
Title: Manager - Planning – Growth Management Department
Name: Trinity Scott
01/21/2022 3:40 PM
Approved By:
Review:
Procurement Services Ana Reynoso Level 1 Purchasing Gatekeeper Completed 01/21/2022 4:24 PM
Growth Management Department Gene Shue Additional Reviewer Completed 01/21/2022 5:59 PM
Procurement Services Sue Zimmerman Additional Reviewer Completed 01/23/2022 7:07 PM
Procurement Services Sandra Herrera Additional Reviewer Completed 01/24/2022 7:18 AM
Administrative Services Michael Cox Additional Reviewer Completed 01/24/2022 12:36 PM
Growth Management Department Lissett DeLaRosa Growth Management Department Completed 01/25/2022 10:45 AM
County Manager's Office John Mullins Additional Reviewer Completed 01/31/2022 11:03 AM
Growth Management Department Trinity Scott Transportation Completed 01/31/2022 12:08 PM
County Attorney's Office Sally Ashkar Level 2 Attorney Review Completed 02/01/2022 9:08 AM
Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review Completed 02/01/2022 9:15 AM
County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 02/01/2022 11:15 AM
Office of Management and Budget Laura Zautcke Additional Reviewer Completed 02/02/2022 3:10 PM
County Manager's Office Amy Patterson Level 4 County Manager Review Completed 02/16/2022 9:21 AM
Board of County Commissioners Geoffrey Willig Meeting Pending 02/22/2022 9:00 AM
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16.A.16.aPacket Pg. 499Attachment: 17-7127 Qscend_Contract (21138 : Second Amendment to Agreement No. 17-7127, “3-1-1 / Customer Relationship Management
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16.A.16.bPacket Pg. 528Attachment: 17-7127 - Amendment 1 - fully executed (21138 : Second Amendment to Agreement No. 17-7127, “3-1-1 / Customer Relationship
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