Backup Documents 01/25/2022 Item #16A10 UTING
ORIGINAL
ACCOMPANY ALL ORIGINAL DOCUMENTS SENT TO
LIp i 6410
THE BOARD OF COUNTY COMMISSIONERS OFFICE FOR SIGNATURE
Print on pink paper. Attach to original document. The completed routing slip and original documents are to be forwarded to the County Attorney
Office at the time the item is placed on the agenda. All completed routing slips and original documents must be received in the County Attorney
Office no later than Monday preceding the Board meeting.
**NEW** ROUTING SLIP
Complete routing lines#1 through#2 as appropriate for additional signatures,dates,and/or information needed. If the document is already complete with
the exception of the Chairman's signature,draw a line through routing lines#1 through#2,complete the checklist,and forward to the County Attorney Office.
Route to Addressee(s) (List in routing order) Office Initials Date
1. Risk Risk Management N/A N/A
2. County Attorney Office County Attorney Office &19 \l)q, -yam
4. BCC Office Board of County G014 6,
Commissioners Mier
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4. Minutes and Records Clerk of Court's Office
P 1 rUot7,2 2Or►�`..
5. Procurement Services Procurement Services
PRIMARY CONTACT INFORMATION
Normally the primary contact is the person who created/prepared the Executive Summary. Primary contact information is needed in the event
one of the addressees above,may need to contact staff for additional or missing information.
Name of Primary Staff Leisy Abreu/Purchasing Contact Information 239-252-6020
Contact/Department
Agenda Date Item was January 25,2022 Agenda Item Number 16.A.10
Approved by the BCC
Type of Document AGREEMENT Number of Original 1
Attached _ Documents Attached
PO number or account N/A 22-008-NS Avail
number if document is Avail Technologies, Inc.
to be recorded
Technologies, Inc.
INSTRUCTIONS & CHECKLIST
Initial the Yes column or mark"N/A"in the Not Applicable column,whichever is Yes . N/A(Not
_ appropriate. (Initial) Applicable)
1. Does the document require the chairman's original signature STAMP 0 N/A
2. Does the document need to be sent to another agency for additions signatures. If yes, N/A
provide the Contact Information(Name;Agency;Address;Phone)on an attached sheet.
3. Original document has been signed/initialed for legal sufficiency. (All documents to be LA
signed by the Chairman,with the exception of most letters,must be reviewed and signed
by the Office of the County Attorney.
4. All handwritten strike-through and revisions have been initialed by the County Attorney's N/A
Office and all other parties except the BCC Chairman and the Clerk to the Board
5. The Chairman's signature line date has been entered as the date of BCC approval of the LA
document or the final negotiated contract date whichever is applicable.
6. "Sign here"tabs are placed on the appropriate pages indicating where the Chairman's LA
signature and initials are required.
7. In most cases(some contracts are an exception),the original document and this routing slip N/A
should be provided to the County Attorney Office at the time the item is input into SIRE.
Some documents are time sensitive and require forwarding to Tallahassee within a certain
time frame or the BCC's actions are nullified. Be aware of your deadlines!
8. The document was approved by the BCC on January 25,2022 and all changes madeq ,r./) t
during the meeting have been incorporated in the attached document. The County . an option for
Attorney's Office has reviewed the changes,if applicable. k this line.
9. Initials of attorney verifying that the attached document is the version approved by the AIM is not
BCC,all changes directed by the BCC have been made,and the document is ready for the :sption for
Chairman's signature. line.
1 () Al °
Ann P. Jennejohn
From: Ann P.Jennejohn
Sent: Thursday, January 27, 2022 10:49 AM
To: 'Ab reu Le i sy'
Subject: #22-008-NS Item #16A10 (1-25-22 BCC Meeting)
Attachments: #22-008-NS (Avail Technologies, Inc.).pdf
Good Morvtivtg Leisy,
Please see the attached for your records.
Thavtk you.
Ann Jennejohn
13MR Senior Deputy Clerk II
inrkr Clerk to the Value AdjustmentBoard
%i Office: 239-2.52-84O6
r,
Fax: 239-2.52-8408 (if applicable)
Aho..Jertvx&hrt@CollierClerk.com
Office of the Clerk of the Circuit Court
.„ Cowtptroller of Collier County
3299 Tawtiavti Trail, Suite #4O1
Naples, FL 34112-5324
www.Coll ierCl erk.covvt
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TECHNOLOGIES, INC.
COLLIER COUNTY AGREEMENT# 22-008-NS
Between
COLLIER COUNTY
AND
AVAIL TECHNOLOGIES, INC.
FOR
Enterprise Transit Management Software (ETMS) Maintenance, Warranty and Support
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availtec.com 1814-•234•-3394 11960 Old Oatesburg Rd., Suite 200 State College, PA 16803 GQ
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1 SUPPORT, WARRANTY, & LICENSE AGREEMENT
THIS SUPPORT WARRANTY& LICENSE AGREEMENT"(AGREEMENT") is made and entered into effective as
of February 1, 2022 (the "Effective Date"), by and between Avail Technologies, Inc., a Pennsylvania
corporation located at 1960 Old Gatesburg Road, Suite 200, State College, PA 16803, hereinafter called
"AVAIL", and Collier County, a political subdivision of the state of Florida c/o Collier Area Transit (CAT),
located at 3299 Tamiami Trail East, Suite 103, Naples, FL 34112, hereinafter "COUNTY", collectively
referred to as the "PARTIES."
WHEREAS, Avail is the owner of the Software (as defined below) which is licensed to COUNTY under and
pursuant to the terms of this Agreement and all referenced Exhibits; and
WHEREAS, COUNTY, desires to obtain a license to use the Software solely in its business operations on
the terms and conditions set forth in this Agreement; and
WHEREAS, AVAIL has licensed to the COUNTY certain systems as specified in Section 2 of this document
and COUNTY wishes to have AVAIL perform maintenance services on the software and associated
hardware of the licensed systems pursuant to the terms and conditions of the Agreement.
NOW, THEREFORE, the COUNTY and AVAIL, in consideration of the mutual covenants, promises, and
representations contained herein, the sufficiency of which is hereby acknowledged, the PARTIES hereto
agree as follows:
1.1 DESCRIPTION AND TERM
1.1.1 SYSTEMS COVERED
The materials covered in this Agreement are the Hardware and Software required for deployment of
AVAIL's Enterprise Transit Management Software (ETMS), as set forth in Section 1.11.
1.1.2 SITES
3299 Tamiami Trail East, Suite 103, Naples, FL 34112
1.1.3 TERM
This Agreement shall commence on the Effective Date and will remain in force until the completion of the
Term, unless earlier terminated as set forth in Section 3.2. The Term will automatically renew for
successive periods of twelve (12) months (each, a "Renewal Term", and the Term and Renewal Term are
collectively, the "Term"). Any renewal of term shall be agreed to in writing by the PARTIES at least sixty
(60) days prior to the expiration of the current term.
1.2 DEFINITIONS
1.2.1 DOCUMENTATION
"Documentation" shall mean the documentation to which the Software must conform as set forth in the
original Project Contract;
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Support, Warranty, & License (SWL) Agreement
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1.2.2 ERROR
"Error" shall mean a material and reproducible failure of the Software to function in conformity with the
Documentation.
1.2.3 ADDITIONAL SERVICES
"Additional Services" shall mean any service that is not covered by this agreement.
1.2.4 HOSTED SUPPORT
"Hosted Support" (as elected under services in Section 1.13.1) shall mean AVAIL will house, implement,
maintain and backup the customer fixed-end system on AVAIL owned (or leased) equipment for the
duration of the term.
1.2.5 ANNIVERSARY
"Anniversary" shall mean the beginning date of the term and the annual occurrence of that date for the
duration of the term.
1.2.6 PROJECT CONTRACT
"Contract" shall mean the original Intelligent Transportation System Project Contract entered into
between Avail and COUNTY.
1.2.7 BUG FIXES
"Bug Fixes" shall mean any corrections or upgrades to the Software as development occurs over time.
1.2.8 PURCHASED FEATURE ENHANCEMENTS
"Purchased Feature Enhancements" shall mean any software features developed beyond the
documentation for the original Project Contract when and where this system was purchased by COUNTY.
1.2.9 NEW FEATURE PURCHASES
"New Feature Purchases" are features above and beyond the scope of the original Project Contract that
existed and were not purchased at that time OR new features developed after the completion of the
original Project Contract.
1.3 COUNTY SUPPORT PLANS
COUNTY has elected the level of support set forth in Section 1.13.1
1.4 AVAIL RESPONSIBILITIES
During the term of this Agreement, AVAIL shall provide the following support measures ("Support
Services")
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1.4.1 STANDARD LEVEL OF SUPPORT
The Standard Level of Support of which there are two problem resolution standards (See Section 1.13.1):
1.4.1.1 GENERAL PROVISION:
A. Telephone hot line access for problem and error reporting and response of diagnostic services;
B. Ability to initiate support requests via e-mail to support@Availtec.com; and
C. Ability to initiate support requests via Avail Customer Support Portal by visiting
https://www.availtecportal.com.
D. AVAIL shall staff their Call Center during regular business hours see Section 1.13.1. In case of a
support call, AVAIL will want to collect the pertinent information as soon as practical. In the event
that AVAIL cannot answer the initial call,a voicemail service shall be operative as a backup system;
1.4.1.2 ROUTINE CARE
A. AVAIL shall respond to the call as stated in Section 1.13.1;
B. The problem will be entered into the AVAIL tracking system, entering the Caller's Name, Property
Location and Contact Phone Number;
C. AVAIL shall keep COUNTY advised of a plan for resolution of the error as soon as practical; and
D. If the error occurs after AVAIL business hours, the Caller shall still leave a voice message with the
same information as listed above.
1.4.1.3 URGENT CARE
A. AVAIL will respond to a call as stated in Section 1.13.2;
B. Upon receipt of the call, the Support Team will immediately begin to assess the error and begin
the process of resolving the problem. Resolution shall be conveyed to COUNTY as soon as
practical;
C. The error will be entered into the AVAIL tracking system; and
D. On-site response for requests for remedial support and diagnostic repair services in response to
a problem submitted to Avail shall be pursuant to Section 1.13.2 of this Agreement.
1.4.1.4 SYSTEM SELF-DIAGNOSTICS AND SELF-HEALING CAPABILITIES
A. Through the use of the sophisticated Software monitoring system, the system will notify the
operations staff of potential system degradation and alerts the on-call staff via message 24 hours
/7 days a week.
B. Through these same techniques, the system has the capability to self-heal processes that have
stalled or failed.
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TECHNOLOGIES, INC.
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Support, Warranty, & License (SWL) Agreeine A 1 0
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1.5 COUNTY RESPONSIBILITIES
COUNTY shall give AVAIL, their full cooperation to facilitate proper and prompt performance of the
Support Services and any Additional Services that the PARTIES agree. COUNTY shall provide:
A. A key technical contact that shall be familiar with the System and/or Software to provide
adequate information and feedback in order to facilitate problem reporting and resolution;
B. The key technical contact will be aware of the terms and conditions under which AVAIL Systems
provides after hours support:
I. Promptly notify AVAIL of any error in the System;
II. Provide sufficient information for AVAIL to effectively diagnose errors including a detailed
description of the issue in text format, an explanation of what the user was doing when the
issue occurred, any error messages that the system returned, screen shot images of the error,
the current status of the system, a determination if the system is functional, and a state
retrieval, if requested;
III. Permit AVAIL to take such reasonable steps as AVAIL shall consider necessary to remedy any
errors;
IV. Allow AVAIL prompt and reasonable access to:
a. The Software and Intelligent Transit System (ITS)Server through a Virtual Private Network
(VPN) in case of primary server hardware failure and access to other 3rd party systems
such as the communications network provider.
b. COUNTY's physical sites, at the locations specified in Section 1.1.2.
V. Provide a reasonably safe and secure work environment at the site(s) for AVAIL's authorized
personnel performing Support Services and Additional Services on-site.
VI. COUNTY shall not permit any person other than authorized AVAIL personnel to make
corrections or in any way modify the Software. Any work, repair, replacement, remedial
support, emergency support, or correction necessary will be in violation of this provision shall
be considered Additional Services.
1.6 SOFTWARE MAINTENANCE
AVAIL shall notify and make available to the COUNTY all Purchased Feature Enhancement and Bug Fixes
to the software for the current software license.The nature and extent of the elements to be included or
covered in any Enhancement, or Bug Fix shall be determined solely by AVAIL.
Purchased Feature Enhancements and Bug Fixes will be made available to the COUNTY at no additional
charge other than the costs for additional hardware,configuration, integration,testing,travel and lodging
and per diem, provided they are current in their payment of the fees set forth in Section 4.
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Support, Warranty, & License (SWL) Agreenvnt A
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In the event the COUNTY has elected not to pay the Maintenance and Support Fees, they may obtain
updates of a Purchased Feature Enhancements and Bug Fixes by paying the aggregate annual
Maintenance and Support Fees which would otherwise have been due from the date of discontinued
Maintenance and Support Services to the date such Purchased Feature Enhancement or Bug Fixes
becomes generally available.
As soon as practical, AVAIL will provide the COUNTY with information relating to any Software New
Features during the term of this Agreement. New Feature Purchase shall be negotiated and agreed to in
writing, between the PARTIES, prior to any work beginning on the requested task. All reasonable efforts
shall be made by the COUNTY to provide AVAIL access to the individual Software server through the VPN
process. Any New Feature Purchases, Purchased Feature Enhancement and Bug Fixes provided shall be
governed by all of the terms and provisions of this Agreement.
Upon notification, the COUNTY shall have six (6) months from receipt of such notice to authorize AVAIL
to deliver the product, provided they are current in their payment for Support,Warranty and License Fees.
All New Feature Purchases, Purchased Feature Enhancements, or Bug Fixes provided, shall be considered
Software for purposes of this Agreement.
AVAIL agrees to provide to the COUNTY the elected level of support as defined in Section 1.13.1 for the
Software and any subsequent upgrades during the full term of this Agreement (including all renewals)
through the Term or any subsequent extension of Maintenance and Support Services; provided that the
COUNTY has paid the applicable Support, Warranty, and License Fees hereunder as and when they
become due. AVAIL agrees that its failure to continue to provide such support shall constitute a material
breach of this Agreement.
AVAIL agrees to provide to the COUNTY the Level of Support as stated in Section 1.13.1 for the Software
and any subsequent upgrades during the full term of this Agreement (including all renewals) through the
end of this AGREEMENT or any subsequent extension; provided that the COUNTY has paid the applicable
Support Fees hereunder as and when they become due. AVAIL agrees that its failure to continue to
provide such support shall constitute a material breach of this Agreement.
1.7 MAINTENANCE AND SUPPORT SERVICES
A. The COUNTY shall pay the Support, Warranty, and License Fees set forth, and the COUNTY will
receive technical support for the Term;
B. Provided the COUNTY has paid the applicable Support, Warranty, and License Fees, AVAIL shall
support the Hardware and Software as set forth in this AGREEMENT;
C. Corrections - For a period of Twelve (12) months following the release of a Purchased Feature
Enhancement upgrade, AVAIL will use reasonable efforts to support any previous Release of that
Software program. AVAIL shall advise the COUNTY as soon as practical, of the intention to
discontinue support services of any version of AVAIL software currently in use by the COUNTY.
AVAIL shall also maintain this requirement for the subcontractors they use for this Project;
D. AVAIL shall have no obligation to correct problems which are traced to any COUNTY errors,
modifications, enhancements, software or hardware.
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Support, Warranty, & License (SWL) Agrelmtt A 1
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E. In the event that AVAIL provides any Additional Services requested by COUNTY, AVAIL shall
invoice for such Additional Services based upon its then-current time and material rates. COUNTY
shall pay all charges for such Additional Services upon receipt of a proper invoice and in
compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt
Payment Act". Any late interest fees shall be pursuant to Section 218.74, Fla. Stat. Charges for
Additional Services may include fees for labor, materials, hardware components, shipping,
software, documentation, and/or other products or services and associated expenses, including
reasonable travel expenses incurred by AVAIL when providing Additional Services at COUNTY's
request.
F. Additional Support,Warranty, and License,which shall follow the completion of this AGREEMENT
pursuant to Section 1.1.3, may be extended for an agreed upon timeframe by the PARTIES. The
cost will be at AVAIL's then-current standard Support, Warranty, and License Fees for as long as
AVAIL offers such support. The intent is to make payment of the applicable fees in advance of
each anniversary. If COUNTY purchases Support, Warranty, and License for any copy of the
Software, it must purchase Support, Warranty and License for all licenses of such Software unless
COUNTY has discontinued the use of certain licenses within the Avail Suite of purchased and
installed modules.
1.8 TRAVEL EXPENSES
Travel expenses shall be reimbursed as per Section 112.061, Fla. Stat. and must be approved in writing by
the COUNTY.
1.9 MAINTENANCE AND SUPPORT
A. AVAIL represents to COUNTY that all services provided hereunder will be performed in a
workmanlike manner.
B. This Agreement includes the Software and Hardware listed below for the entire Term. If during
the duration of this Agreement,any software or hardware were to become obsolete,AVAIL agrees
to work with COUNTY to provide a replacement device and to ensure its downward compatibility
with the rest of the deployed system.
1.10 SYSTEM SUPPORT
AVAIL will provide remote and, if necessary, on-site system support as per Section 1.10.2(B), for the Term
specified in this Agreement, for all software initially provided by AVAIL for sustaining the accepted system
configuration.
1.10.1 PHONE AND REMOTE DIAGNOSTIC SYSTEM SUPPORT
AVAIL will provide consultation to COUNTY's Key Technical Contact to:
A. Facilitate remote troubleshooting and solution implementation;
B. Acquire and review data logs for problem identification via remote access line;
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Support, Warranty, & License (SWL) Agreement
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C. Provide problem analysis and possible resolution;
D. COUNTY must maintain remote access capability for AVAIL to diagnose reported software and
systems problems. Remote access will be via a VPN connection;
E. AVAIL can, at COUNTY's request, assist in arranging for service and support of non-warranted
components (i.e. LAN interface to the Communications system and Installation / Removal
services). AVAIL will not be responsible for the service call or system repair costs. Such costs will
be billed to COUNTY.
1.10.2 EXCEPTIONS
A. If it is determined by AVAIL that a hardware or software problem was not due to an AVAIL installed
component, COUNTY will be responsible for all engineering and technical support, time and
material costs. All labor will be charged at AVAIL's prevailing rates;
B. On-site support is not included in the Agreement but is available on a time and material basis.
However, AVAIL will provide remote support to COUNTY without additional charge.
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TECHNOLOGIES, INC.
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Support, Warranty, & License (SWL) Agreement
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1.11 MAINTENANCE AND SUPPORT COMPONENTS
1.11.1 SOFTWARE LICENSES
Item—Description Qty
Operations
• Communications
• Decision Support
• Detours
• Dispatch Site
• Special Events
• Vehicle Systems (VHM)
• Business Intelligence
• NTD Reporting
Planning&Scheduling
• Build & Deploy
• Geographic Tools
• GTFS
• Public Messages
Site
• Scheduling
• Business Intelligence
• NTD Reporting
DataPoint Site
1.11.2 HOSTING SERVICES & LICENSING
Item—Description Qty
Hosting Services—Azure cloud-hosting for central system software Site
Hosting Services—Azure cloud-hosting for VoIP 0
Changes in the fleet composition (quantity of connected devices across fleet, supervisors and other
users) of COUNTY will be assessed as devices/users are added/removed. Connected devices will be
evaluated semi-annually as the fleet is expanded by COUNTY and additional fees may be assessed by
Avail.
1.11.3 HARDWARE
1.11.3.1 COVERED EQUIPMENT
Item—Description Qty
Vehicle Logic Unit—IEB/IVU 29
MDT—Vector 9000, mSlate, 10" display 29
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TECHNOLOGIES, INC.
availtec.com 1814--234-3394 1 1960 Old Gatesburg Rd., Suite 200 State College, PA 16803 9
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16A10
Support, Warranty, & License (SWL) Agreement
Collier Area Transit (CAT)
RCU/CCM 8
PA Amplifier 8
Power Filter 8
Mackenzie DADS Annunciator 21
Sunrise Next Stop Sign 29
InfoDev APC System 29
1.11.3.2 COMMUNICATIONS
Item—Description Qty
AVL Cellular Data 0
Sign Cellular Data 0
Public Wi-Fi Cellular Data 0
Changes in the fleet composition and cellular data needs of COUNTY will be assessed as vehicles are
added/removed. Data usage will be evaluated semi-annually as the fleet and data usage is expanded
by COUNTY and additional data fees may be assessed by Avail to cover usage.
1.11.4 THIRD-PARTY
1.11.4.1 COVERED THIRD-PARTY SOFTWARE—N/A
1.11.4.2 COVERED THIRD-PARTY HARDWARE—N/A
1.11.5 NON-COVERED EQUIPMENT
Item—Description Qty Expiration
ThinClient Workstations— 4 5/2015
S/N:S2E6DL301668,52E60L302218, S2E6DL302712&52E60L302730
Products deemed defective will be repaired at no additional cost for parts, material and labor. Products
will be replaced, instead of repaired, at AVAIL discretion.
1.11.6 SYSTEM MAINTENANCE
A. COUNTY is responsible for equipment replacement as required for all installed equipment
including:
I. In-vehicle equipment;
II. Wireless modem;
III. Wireless LAN;
IV. Wayside Sign Component modules
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availtec.com 814•-234-3394 11960 Old Gatesburg Rd., Suite 200 State College, PA 16803 10
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Support, Warranty, & License (SWL) Agreement
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B. System Maintenance includes removal of equipment, replacement with a spare, initial triage
diagnostics and shipping to a designated repair point. Any item returned to AVAIL must follow
AVAIL's RMA procedures;
I. COUNTY is responsible for shipping cost to AVAIL or designated repair point.AVAIL will return
ship at AVAIL's expense.
1.11.6.1 EXCEPTIONS:
A. Non-technical hardware items such as batteries, racks, cables, connectors, mounts, handsets,
speakers,antennas,sign audio buttons, KVM switches, network switches, memory storage media,
panels and punch blocks are wear items and are not covered beyond the Vehicle Installation
Support;
B. AVAIL is not responsible for:
I. Hardware and Software that are not used and serviced according to the training and
instructions provided by AVAIL;
II. Products that have been altered, repaired or modified without prior consent from AVAIL;
a. Products damaged by any third-party equipment or intervention,force of nature or other
conditions not In AVAIL's control;
b. Products damaged due to negligence or abuse.
c. Cost, loss or damages resulting from the use of AVAIL supplied products, including but not
limited to, loss of time, inconvenience and loss of production;
d. Shipping and shipping related costs of products mailed to AVAIL;
e. Costs associated with parts, materials and labor provided by COUNTY's Maintenance
personnel.
C. AVAIL may evaluate items not covered under Maintenance and Support and an assessment will
be provided to COUNTY. If COUNTY agrees with the assessment,they will be charged for the labor
to complete the evaluation, shipping and shipping related costs, parts and materials used and
repair labor. If COUNTY elects not to repair the item, only the labor required for the assessment
will be charged. All labor is charged at AVAIL's prevailing rates for the required skill level.
1.11.6.2 TIME AND MATERIAL CHARGES FOR NON-SUPPORTED HARDWARE REPAIRS OR SUPPORT
A. To maintain system support coverage, all systems hardware must be returned to AVAIL for repair
or approved for repair by AVAIL at a specified repair facility;
B. Any returned unit may be repaired or replaced at the sole discretion of AVAIL;
C. AVAIL will charge a minimum of one (1) hour for each issue or return with subsequent increments
billed at one-quarter(1/4) hour intervals at AVAIL's prevailing rate charges(Please refer to Section
1.13.1);
D. Charges for non-supported repair/ replacement or support will include the prevailing Preferred
Customer rates (subjected to periodic updates).
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availtec.com j 814 234 3394 l 1960 Oki (3atesburg Rd.. Suite 200 State College, PA 16803 11 �0
Support, Warranty, & License (SWL) AIee6e# 1 !
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E. Travel and associated travel labor costs for on-site work (if required) are not included and will be
invoiced to COUNTY at travel costs shall be pursuant to Section 1.8 of this Agreement.An estimate
of on-site costs will be provided prior to any travel expenses being incurred.
1.11.6.3 INSTALLATION
Vehicle Installations 90—Days
1.11.6.4 SYSTEM MAINTENANCE LOGGING
All system maintenance or repair information, whether Hardware or Software, is collected and recorded
via CRM Case Logs entry, RMA Tracking for Hardware and configuration management tools for Software.
1.12 LIMITS OF MAINTENANCE & SUPPORT PLAN
The maintenance and support set forth in this agreement is a limited maintenance and support plan. The
hardware and software included under the initial installation, new feature purchases, purchased feature
enhancements or bug fixes, are subject to the representations, warranties, indemnifications, limitations
and disclaimers set forth in the Agreement.
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TECHNOLOGIES, INC.
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Support, Warranty, & License (SWL) Agle6e 4 1 0
Collier Area Transit (CAT)
1.13 AVAILABLE CUSTOMER SUPPORT PLANS
1.13.1 MAINTENANCE AND SUPPORT PLAN
Plan Description
• Routine Care and Urgent Care are provided during standard business hours.
Standard Business • If needed for a non-covered item, Time and Material charge mechanism must be
in place before work will commence
and • Urgent Care response 24/7 access to the Avail Support Team which includes
Extended Hours Standard Business Hours Support and all NON-business hours of coverage to
support Urgent Care needs.
® • A customer support line to contact the on-duty support engineer at Avail.
• The continuation of Urgent Care resolution after Standard Business Hours.
• Includes all features of Standard Business Hour Support and Extended Hours
Support
• Avail operates and maintains the fixed end computer system in our dedicated data
center operation
Hosted System • Avail connects to your high-speed communications interface provider
® • Avail maintains system backup services and operational system redundancy
• Includes system hardware maintenance and software release maintenance and
upgrades
• Avail provides the staff for operation and maintenance of the computer system at
the hosted location
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TECHNOLOGIES, INC.
availtec.com 814-234-3394 11960 Old Gatesburg Rd.. Suite 200 State College, PA 16803 13
Support, Warranty, & License (SWL) Agreem§nt 1 I,
Collier Area Transit (CAT)
1.13.2 PROBLEM RESOLUTION STANDARDS
PRIORITY DEFINITION
Low A nuisance issue which is not causing a significant impact on system performance or
interfering with the work of the customer.
Medium A support ticket that does not have a significant impact on system performance or
interfering with the work of the customer.
HighA support ticket that has a significant impact on the system performance and/or whichhas a
significant impact on the customer and/or is public facing.
Critical System outage
•
Critical 15 minutes 2 hours 1 hour 4 hours
High 2 hours 1 business day 4 hours 1 business day
Medium 1 business day 5 business days 1 business day 5 business days
Low 1 business day 10 business days 1 business day 10 business days
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TECHNOLOGIES, INC.
availtec.com 1814--234-3394 11960 Old Gatesburg Rd., Suite 200 State College, PA 16803 14
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Support, Warranty, & License (SWL)1gr6n4ni
Collier Area Transit (CAT)
1.14 REPORTING PROCESS
C. Critical or Urgent issues such as an outage should be reported via phone to 814-234-3394 x1050
I. Outside normal business hours (7 am to 8 pm Eastern Time)
a. 814-234-3394 x1050, then press 1
D. RMA Requests, Low/Medium priority issues can be submitted via customer portal, email or
phone.
I. Portal - https://www.availtecportal.com
II. Email—support@availtec.com
III. Phone—814-234-3394 x1050
E. If no answer at the Call Center, be sure to leave caller name, property name and contact phone
number, description of problem;
1.15 STANDARD BUSINESS HOURS
A. Monday through Friday;
B. 7:30 AM to 7:30 PM EST;
C. The following national holidays are excluded.
January 1st Presidents Day
Memorial Day July 4th
Labor Day Thanksgiving Day
Friday Immediately after Thanksgiving Christmas Eve -Dec. 24th
Christmas Day— Dec. 25th
NOTE: If the Holiday falls on a Saturday, AVAIL is closed on the preceding Friday.
NOTE: If a Holiday falls on a Sunday, AVAIL is closed on the following Monday
1.16 WORKFLOW
Upon receipt of an issue, AVAIL support staff will begin documentation of the issue. The documentation
shall record all pertinent information that has been received either by telephone or email. Following
completion of the gathering of information regarding the problem,AVAIL support staff will categorize the
issue and communicate the target action back to COUNTY contact.
Once a problem has been identified, AVAIL support staff will work with AVAIL or third-party engineering
staff to determine an appropriate solution timeframe. Once the solution has been tested and proven
viable, AVAIL support staff will contact COUNTY to make arrangements for implementation. In the event
the solution cannot be tested and implemented within the timeframe that was initially communicated to
.,..
QUOIL
TFCHNOL.OGIFS, INC.
availtec.com l 814 234-3394 11960 Old Oatesburg Rd., Suite 200 State College, PA 16803 15
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1 6 A 1 0
Support, Warranty, & License (SWL) Agreement
Collier Area Transit (CAT)
COUNTY, AVAIL support staff will attempt to implement a workaround for COUNTY while pursuing
resolution. In all cases, AVAIL will attempt to minimize the amount of time necessary to resolve the issue.
If AVAIL personnel cannot recreate the problem in the lab configuration, additional information may be
required from COUNTY. This may include but is not limited to screen shots in .bmp or .jpg format and/or
retrieval of files from the affected software.
AVAIL will endeavor to resolve any system problems remotely through use of a Virtual Private Network
(VPN). If both parties deem it necessary to travel to COUNTY premises to resolve the problem,the on-site
engineering/technical support services are included in this Agreement. The cost for the travel and living
expenses shall be agreed upon in advance between the PARTIES. The engineering / technical support
services rendered will be billed to COUNTY if it is determined while on site that the problem resolution
was not due to AVAIL's inability to re-create and resolve the problem remotely.
2 SOFTWARE
2.1 LICENSE TO USE SOFTWARE
2.1.1 DESCRIPTION
In consideration of the licenses set forth in the Agreement,and subject to termination as provided Section
1.13.2, Avail grants to COUNTY a nonexclusive, nontransferable site license for authorized COUNTY
employees (users) and vehicles (as provided in Section 2.1.2 below) to use the Avail Enterprise Transit
Management Software (ETMS).
THE SOFTWARE IS COPYRIGHTED AND LICENSED (NOT SOLD). AVAIL DOES NOT SELL OR TRANSFER TITLE
TO, OR ANY OWNERSHIP INTEREST IN, THE SOFTWARE OR DOCUMENTATION TO COUNTY. COUNTY'S
LICENSE OF THE SOFTWARE WILL NOT COMMENCE UNTIL COUNTY HAS EXECUTED THIS AGREEMENT AND
AN AUTHORIZED REPRESENTATIVE OF AVAIL HAS RECEIVED, APPROVED AND EXECUTED A COPY OF IT AS
EXECUTED BY COUNTY.
2.1.2 SCOPE OF PERMITTED USE
Pursuant to Section 1.11 — COUNTY agrees that it may allow its designated employees or computers
(Users) access to the software and may manage all authorized vehicles in the Software.
2.1.3 SCOPE OF LICENSE RIGHTS; RESTRICTIONS
A. The license granted to COUNTY under this Agreement entitles COUNTY to use, and COUNTY
agrees to use, the Software and Documentation solely as set forth in this Section 2.1.3 (A)(I)
through Section 2.1.3 (A) (IV):
I Store, install and access the Software, in machine readable form, through an internal
network using those computers and software specified in the Agreement, or access the
Software via the Internet, but in either case only for use by the COUNTY site's authorized
and designated users and only for the purpose of serving the internal needs of the
business of COUNTY;
•
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TFCHNOLOGIES), INCAVE
availtec.com 814-234-3394 11960 Old Gatesburg Rd., Suite 200 State College, PA 16803 16
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Support, Warranty, & License (SWL)7agr*emen1
Collier Area Transit (CAT)
II In support of COUNTY's authorized use of the Software, store the Software's machine-
readable instructions or data in,transmit it through,and display it on machines associated
with the computer(s) specified in this Agreement;
III Make two (2) copies of the Software in machine-readable, object code form, for
nonproductive backup purposes only, provided that and,
IV Use the Documentation solely to assist COUNTY in its authorized use of the Software.
B. The license granted to COUNTY under this Agreement does not grant to COUNTY the right to;
I Copy(except as expressly permitted in Section 2.1.3 (A)(III) above), change, disassemble,
decompile, reverse engineer, sublicense, assign, timeshare, sell, give away, loan, rent,
lease, transfer (electronically or otherwise), display, disclose, or provide any third party
with access to or use of, the Software; directly or indirectly create or attempt to create
software that emulates the Software; prepare derivative works of the Software: or
separate the components of the Software;
II Copy or provide any third party with access to or use of any of the Documentation without
the prior written consent of Avail;
III Transfer any of COUNTY's rights or obligations under this Agreement without the express,
advance, written consent of an officer of Avail, and then only if:
i. COUNTY keeps no copies of the Software or Documentation;
ii. COUNTY transfers COUNTY's entire rights and obligations under this Agreement
in or to the Software and Documentation; and,
iii. The transferee agrees in writing to the terms and conditions of this Agreement,
after which time COUNTY will no longer have the right to use the Software. Any
attempted transfer or assignment of any of COUNTY's rights or obligations under
this Agreement shall be null and void unless it is in full compliance with this
Section 2.1.3 (B)(III);
IV Remove any proprietary or copyright legend from any material contained in or on the
Software or the Documentation.
V Publish or disclose to any third party any reports or the results of any benchmark tests
run on the Software or its components; or,
VI Use any trademarks or service marks of Avail.
2.1.4 LIMITED WARRANTY AND LIMITATION OF WARRANTIES
A. Subject to the conditions and limitations set forth herein, Avail warrants for a period set forth in
Section 1.1.3 immediately following the System Acceptance of the Software (the "Term")that the
Software will substantially conform in all material respects to the documentation set forth in the
Project Contract. Subject to the provisions and limitations set forth herein, Avail will correct any
such nonconforming Software if COUNTY has notified Avail of such nonconformity in writing
within the Term. Avail shall not be obligated to correct, cure or otherwise remedy any such
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availtec.corn 814-234-3394 11960 Old Oatesburg Rd., Suite 200 State College, PA 16803 17
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Support, Warranty, & License (SWL)-A,grflemen�
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nonconformity in the Software if COUNTY has not reported to Avail the existence and nature of
such nonconformity within the Term, and such nonconformity cannot be verified.
B. The limited warranty set forth in Section 2.1.3 (A) above does not apply to any Software that has
been repaired or modified by persons other than Avail or its authorized agents, or that has been
installed by COUNTY or any of its independent contractors other than Avail. The foregoing
warranty is conditioned upon the proper use of the Software in accordance with the terms and
conditions of this Agreement and with Avail's User Manual and any other written instructions
provided by Avail to COUNTY, and in an operating environment in compliance with the
documentation and requirements as set forth in this Agreement. Avail makes no warranty that
the operation of the Software will be uninterrupted or error free, or that all Software defects will
be corrected.
C. Avail makes no warranty that the Software will operate with all applications, utilities, or other
memory resident programs.
D. Avail shall not be responsible for any obsolescence of the Software for any reason. Furthermore,
Avail assumes no responsibility for the use of superseded, outdated or uncorrected versions of
the Software.
2.1.5 PROPRIETARY PROTECTION AND RESTRICTIONS
A. COUNTY acknowledges and agrees that the Software and Documentation is the sole property of
Avail and contains copyrighted, confidential and trade secret information, and that as between
Avail and COUNTY, Avail shall have the sole and exclusive ownership of all right, title and interest
in and to the Software and Documentation, (including ownership of all trade secrets, confidential
information and copyrights pertaining thereto), subject only to the rights and privileges expressly
granted to COUNTY herein by Avail. COUNTY must and will keep the Software and Documentation
free and clear of all claims, liens and encumbrances of any nature whatsoever. COUNTY will keep
the Software and Documentation in confidence and will take all reasonable measures necessary
to protect and maintain the confidential and proprietary character of the Software and
Documentation. Furthermore, COUNTY will indemnify and hold Avail harmless from and against
all losses and damages resulting from any unauthorized or improper disclosure, dissemination or
use of the Software as a result, in whole or in part, of COUNTY's action or inaction.
B. COUNTY hereby authorizes Avail to enter COUNTY's premises in order to inspect the Software in
any reasonable manner during regular business hours to verify COUNTY's compliance with the
terms of this Agreement. COUNTY will cooperate fully with Avail and promptly provide Avail and
its agents with full access to its facilities, and will engage in no acts or omissions to hinder or delay
Avail's access to COUNTY's premises and computers or the inspection thereof.
C. COUNTY acknowledges that, in the event of COUNTY's breach of any of the provisions of this
Agreement, Avail will not have an adequate remedy in money or damages. Avail shall therefore
be entitled to obtain an injunction against such breach from any court of competent jurisdiction
immediately upon request. Avail's right to obtain injunctive relief shall not limit its right to seek
further remedies.
.............. .. ...:....
OifQIL
TECHNOLOGIES, INC.
availtec.com I 814-234-3394 11960 Old Gateshurg Rd., Suite 200 State College, PA 16803 18
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Support, Warranty, & License (SW Agreer ent
Collier Area ra6it&I)O
2.1.6 AGREEMENT SERVICES
2.1.6.1 TRADITIONAL& WARRANTY&SUPPORT PLAN
To Ensure System Reliability
A. Includes standard phone, email, and remote debugging support
B. Access to training documents and video library
2.1.6.2 SOFTWARE UPGRADES
To keep your software current with the latest features
A. Includes software updates to latest release
B. Includes training on new features and reports
2.1.6.3 FOLLOW-UP ADOPTION SUPPORT TRAINING(FAST)
And finally, our exclusive Follow-on Adoption Support Training (FAST) to ensure your software is being
adopted for maximum return on your technology investment
A. Includes invitation to our Quarterly Webinars
B. Includes annual onsite assessments
C. Includes invitation to Annual FAST user conference
3 GENERAL TERMS
3.1 LIMITATION OF LIABILITY
A. Indemnification by the COUNTY is subject to the limitation set forth in Section 768.28, Fla. Stat.
B. Except with respect to the obligations of Avail, in no event shall Avail's liability for any reason and
upon any cause of action under the software license agreement exceed the maintenance and
support fees paid by PROPERY to Avail;
C. The PARTIES shall not rely upon and shall not grant any means of remedy arising from any
statement, representation, maintenance and support or understanding of any person other than
as expressly set out in this agreement.
D. EXCEPT FOR ANY LIABILITY ARISING UNDER SECTION 2.1.5,THE CUMULATIVE LIABILITY OF AVAIL
TO COUNTY FOR ALL CLAIMS RELATING TO THE SOFTWARE AND THIS AGREEMENT, INCLUDING
ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT OR STRICT LIABILITY, SHALL NOT EXCEED
THE TOTAL AMOUNT OF ALL FEES PAID TO AVAIL HEREUNDER. THIS LIMITATION OF LIABILITY IS
INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT
HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE.AVAIL SHALL HAVE NO LIABILITY FOR LOSS
CI VC' I L
TECHNOLOGIES, INC.
availtec.com I 814-234-3394 11960 Old Gatesburg Rd., Suite 200 State College, PA 16803 19
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Support, Warranty, & License (SWL) IgronAn1 0
Collier Area Transit (CAT)
OF DATA OR DOCUMENTATION, IT BEING UNDERSTOOD THAT COUNTY IS RESPONSIBLE FOR
REASONABLE BACKUP PRECAUTIONS.
E. IN NO EVENT SHALL AVAIL BE LIABLE FOR ANY LOSS OF PROFITS; ANY INCIDENTAL, SPECIAL,
EXEMPLARY OR CONSEQUENTIAL DAMAGES; OR ANY CLAIMS OR DEMANDS BROUGHT AGAINST
COUNTY OR ANY THIRD PARTY, EVEN IF AVAIL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
CLAIMS OR DEMANDS. THIS LIMITATION UPON DAMAGES AND CLAIMS IS INTENDED TO APPLY
WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN
BREACHED OR HAVE PROVEN INEFFECTIVE.
F. Avail and COUNTY do not rely on and shall have no remedy arising from any statement,
representation, warranty or understanding (whether negligently or innocently made) of any
person (whether party to this Agreement or not)other than as expressly set out in this Agreement.
3.2 TERMINATION
A. COUNTY may terminate this Agreement for convenience with a thirty (30) day written notice to
Avail.
B. Notwithstanding the foregoing,all provisions here of relating to confidentiality, proprietary rights,
nondisclosure, indemnity and limitations of liability shall survive the termination of this
agreement. In the event of termination under this paragraph, COUNTY will not be entitled to any
refund of any portion of the fees paid to Avail under this agreement, unless Avail:
I. Materially breaches this agreement and fails to cure such breach within thirty (30) days after
notice from COUNTY;
II. Delivers a notice that the software has been declared obsolete or withdrawn from sale;
III. Otherwise discontinues providing standard level of support for the myAvail software suite:
a. Avail shall refund to COUNTY an amount equal to the aggregate support charges paid by
COUNTY for the time during which the standard level of support services was not provided
to COUNTY.
3.3 INDEMNITY
If a third-party claims that the Software or Documentation infringes any patent, copyright, trade secret,
or any similar intellectual property right, Avail will defend COUNTY against such claim at Avail's expense
and will pay all damages that a court finally awards, provided that COUNTY promptly notifies Avail in
writing of the claim, cooperates fully with Avail in the defense of any such claims, and allows Avail to
control the defense thereof and/or any related settlement negotiations. If such a claim is made or appears
possible, Avail will, at its option and expense, either:
(i) procure for COUNTY the right to continue using the Software and/or Documentation;
(ii) replace or modify the Software or Documentation so that it becomes non-infringing; or,
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TECHf Ol_OCIFS, INC.
avaiitec.com 814....234.--3394 111960 Old Gatesburg Rd., Suite 200 State College, PIT i68O 3 20
Support, Warranty, & License (SWL)1gr ant 0
Collier Area Transit (CAT)
(iii) if it is not possible or in Avail's sole discretion is not economically feasible for Avail to so procure such
right or so replace or modify the Software, require the return of the Software and upon such return repay
to COUNTY the unused portion of the applicable license fee amortized over a 3 year period from the
Effective Date and any annual technical support fees paid by COUNTY for the remainder of the then
current Term for such technical support services. However, Avail shall have no obligation for any claim
based on COUNTY's modification of the Software or Documentation or its combination, operation or use
with any product, data or apparatus not specified or provided by Avail. THIS PARAGRAPH STATES AVAIL'S
ENTIRE OBLIGATION TO COUNTY WITH RESPECT TO ANY CLAIM OF INFRINGEMENT.
3.4 EXPORT AND GOVERNMENT USE RESTRICTIONS
COUNTY agrees that it will not export or re-export the Software, any part thereof, (the foregoing is
referred to as the "Restricted Components"), to any country, person or entity subject to United States
export restrictions. Furthermore, COUNTY agrees to comply with all of the export and re-export
restrictions and regulations imposed by the governments of the United States and/or any country to which
the Software is shipped. Use, duplication or disclosure by the government is subject to restrictions as set
forth in DFARS 252.227-7013 or the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-
19.The terms of this Section shall survive the termination or expiration of this Agreement.
3.5 INCORPORATION OF OTHER SOFTWARE
The Software may incorporate material or components which are owned by third parties and which are
used by agreement between Avail and such third parties. COUNTY acknowledges and agrees that any
third-party owner of such materials or components is a direct and intended third party beneficiary of this
Agreement who may enforce this Agreement directly against COUNTY.
3.6 ASSIGNMENT
This Agreement shall be binding upon and shall inure to the benefit of and be enforceable by the PARTIES
and their respective successors and permitted assigns. Except as otherwise provided herein, this
Agreement may not be assigned by COUNTY without the prior written consent of Avail and upon payment
of an assignment fee.
3.7 SEVERABILITY
Should any one or more of the provisions of this Agreement be determined to be invalid, illegal or
unenforceable in any respect, the validity, legality and enforceability of the remaining provisions hereof
shall not in any way be adversely affected or impaired thereby. The Party shall endeavor to replace the
invalid, illegal or unenforceable provisions with valid provisions the economic effect of which comes as
close as practicable to that of the unenforceable provisions.
3.8 NO THIRD-PARTY RIGHTS
Except as otherwise expressly provided herein, the representations, warranties, covenants and
agreements contained in this Agreement are for the sole benefit of the PARTIES and their respective
TECHNOLOGIES, INC.
availtec.com 1814-234-3394 11960 Old Gatesburg Rd., Suite 200 State College, PA 16803 21
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Support, Warranty, & License (SWL) AireAn t1 f
Collier Area TransitYYC
successors and permitted assigns, and they shall not be construed as conferring any rights on any other
persons.
3.9 CONFIDENTIALITY
A. "Confidential Information" is hereby designated as"trade secrets" and is defined as the following:
I. Any information or data in the form of specifications, technical information or otherwise
furnished to COUNTY under this Agreement;
II. The business or technical information of AVAIL, including but not limited to any
information relating to AVAIL's product plans, designs, costs, finances, marketing plans,
business opportunities, personnel, research, development or know-how; and
III. Any other information reasonably and appropriately designated in writing by AVAIL as
"trade secret" which, under the circumstances taken as a whole, would reasonably be
deemed to be confidential under applicable law.
B. Confidential information shall not include information that
I. Is in or enters the public domain without COUNTY's breach of the Agreement;
II. COUNTY receives from a third party without restriction on disclosure and without breach
of a nondisclosure obligation; or
III. COUNTY develops independently, which it can prove with clear and convincing written
evidence.
C. COUNTY agrees, to take all measures reasonably required to maintain the confidentiality of all
confidential information in its possession or control, which will in no event be less than the
measures the COUNTY uses to maintain the confidentiality of its own information of equal
importance. COUNTY further agrees to only use Confidential Information disclosed in connection
with this Agreement solely to exercise its rights and perform its obligations under the Agreement.
D. COUNTY agrees to inform its employees of their confidentiality obligations regarding the Licensed
Program and any other Confidential Information of AVAIL. COUNTY further agrees to ensure that
contract employees (including temporary employees) of COUNTY agree to confidentiality
obligations similar to those of this Agreement.
E. In the event of a third-party challenge to the Confidential Information, AVAIL shall provide the
COUNTY with any evidence deemed necessary to successfully defend the legal challenge and
establish that the Confidential Information meets the criteria.
F. Confidentiality of information contained in this agreement is subject to the requirements of the
Florida Public Records Act,Chapter 119, Fla.Stat., and the Florida Sunshine Law, Chapter 286, Fla.
Stat.
.., .
GIVdIL
TFCHNOIOGIFS, INC.
availtec.com 1814-234--3394 11960 Old Oatesburg Rd., Suite 200 State College, PA 16803 22
Support, Warranty, & License (SWL) AgFelice 1 a
Collier Area Transit rCAT
4 PRICING & PAYMENT TERMS (CONFIDENTIAL& PROPRIETARY)
COUNTY will be invoiced one month prior to the start of the next anniversary date. Should COUNTY still
need Avail support, warranty, licensing services post-January 31, 2023, COUNTY commits to the pricing
shown billed on a monthly basis.
Payments are due upon receipt of a proper invoice and in compliance with Chapter 218, Fla. Stats.,
otherwise known as the "Local Government Prompt Payment Act."Any late interest fees shall be pursuant
to Section 218.74, Fla. Stat.
Invoice date will be one month prior to next support start date i.e. February 1,2023 milestone will be
issued January 1, 2023.
Annual
Period of Support Support
Renewal
February 1, 2022 - January 31, 2023 $ 71,695.84
Total Price $ 71,695.84'
Monthly Ongoing Support - as needed $ 5,974.65
Election (check one) X
***By executing this agreement, COUNTY is committing to a support term of no less than February
1,2022-January 31,2023, additional months may be considered optional as needed.
5 ENTIRE AGREEMENT
This Agreement constitutes the entire agreement among the PARTIES relating to the subject matter
hereof, and supersedes all prior and contemporaneous negotiations, writings, agreements, warranties,
guarantees, whether written or oral, express or implied, relating to the subject matter of this Agreement.
The PARTIES may, by mutual written agreement and in no other manner, modify or amend the terms of
this Agreement. The failure or delay of any Party at any time or times to require the performance of any
provision of this Agreement shall in no manner affect its right to enforce that provision. No single or partial
waiver by any Party of any condition of this Agreement,or the breach of any term, agreement or covenant
of, or the inaccuracy of any representation or warranty in, this Agreement, whether by conduct or
otherwise, in any one or more instances, shall be construed or deemed to be a further or continuing
waiver of any such condition, breach or inaccuracy or a waiver of any other condition, breach or
inaccuracy.
IN WITNESS WHEREOF, the PARTIES have executed this Agreement by an authorized person or agent,
effective as of the date first above written.
•
•
C OIL
TECHNOLOGIES, INC.
availtec.com 1814-2.34--3394 11960 Old Oatesburg Rd., Suite 200 State College, PA '16803 23
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Support, Warranty,& License (SWL)Agre1m6t A 10 ,
Collier Area Transit (CAT)
ATTEST:
Crystal K.Kinzel. Clerk of Circuit Court BOARD OF COUNTY COMMISSIONERS
and ' lrnOvller COLLIER COIIN'- F .IDA
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(j.)..A alb, imr_
Ur@ Otl Will am L. McDaniel, Jr., Chairman
Dated: --a,- a—
(SEAL) Approved to Form and Legality:
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AVAII.`s Wi sses: AVAIL TECNOLOGIES, INC.
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first ' n BY•L_- reL_
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Date
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DIVISION OF CORPO6 * 10TIS
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Department of State / Division of Corporations / Search Records / Search by Entity Name /
Detail by Entity Name
Foreign Profit Corporation
AVAIL TECHNOLOGIES, INC.
Filing Information
Document Number F08000003343
FEI/EIN Number 25-1831158
Date Filed 07/30/2008
State PA
Status ACTIVE
Last Event REINSTATEMENT
Event Date Filed 09/28/2017
Principal Address
1960 Old Gatesburg Road, STE 200
State College, PA 16803
Changed: 06/07/2019
Mailing Address
1960 Old Gatesburg Road, STE 200
State College, PA 16803
Changed: 06/07/2019
Registered Agent Name&Address
INCORP SERVICES, INC.
17888 67TH COURT NORTH
LOXAHATCHEE, FL 33470
Name Changed: 09/28/2017
Officer/Director Detail
Name&Address
Title Chairman
Houtz, Dorsey E.
1960 Old Gatesburg Road, Suite 200
State College, PA 16803
Title CEO
16A1f
Houtz, Dorsey E.
1960 Old Gatesburg Road, Suite 200
State College, PA 16803
Title Chief Operations Officer
Mckay, Kevin
1960 Old Gatesburg Road, STE 200
State College, PA 16803
Title CFO
Couch. Kerry
1960 Old Gatesburg Road, STE 200
State College, PA 16803
Annual Reports
Report Year Filed Date
2019 06/07/2019
2020 01/29/2020
2021 01/18/2021
Document Image
01/18/2021--ANNUAL REPORT View image in PDF format
01/29/2020--ANNUAL REPORT View image in PDF format
06/07/2019--ANNUAL REPORT View image in PDF format
08/20/2018--ANNUAL REPORT View image in PDF format
09/28/2017--REINSTATEMENT View image in PDF format
05/24/2016--ANNUAL REPORT View image in PDF format
01/30/2015--ANNUAL REPORT View image in PDF format
03/18/2014--ANNUAL REPORT View image in PDF format
02/19/2013--ANNUAL REPORT View image in PDF format
03/26/2012--ANNUAL REPORT View image in PDF format
04/01/2011--ANNUAL REPORT View image in PDF format
04/01/2010--ANNUAL REPORT View image in PDF format
02/02/2009--ANNUAL REPORT View image in PDF format
07/30/2008--Foreign Profit View image in PDF format
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