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Agenda 12/14/2021 Item #16D19 (RFP Contract #20-7783 w/ 5 Point Solutions, LLC)12/14/2021 EXECUTIVE SUMMARY Recommendation to award Request for Proposal ("RFP") No. 20-7783, "Mental Health Data Collaborative," to 5 Point Solutions, LLC, and authorize the Chair to sign the attached five-year agreement in the amount of $200,679.52. (Community & Human Service Grant Support Fund 123) OBJECTIVE: Establish a data system to allow information and data sharing between the County and partnered community agencies, to increase collaboration and improve Mental Health services. CONSIDERATIONS: The Board adopted the Collier County Mental Health Strategic plan on October 29, 2019, (Agenda Item #2A). One of the key areas identified in the plan was the need for data collaboration. The use of a data collaborative will allow the County and its partners to share information in a secure manner, enhance partnerships, and promote strategic initiatives. The data from the system will be critical to support future grant applications and will support the current American Recovery Plan and Criminal Justice Mental Health and Drug Courts grants. The Procurement Services Division advertised RFP No. 20-7783, Mental Health Data Collaborative on August 6, 2020, and received seven responsive and responsible proposals by the October 8, 2020, deadline. A minimum of three references were requested from clients on projects with a similar size for which the firms provided services similar in scope and complexity within the past five years. The evaluation criteria included cover letter/management summary; certified woman and/or minority business enterprise; work plan; cost of services to the County; experience and capacity of the firm; specialized expertise of team members; and local vendor preference. A selection committee met on February 5, 2021, scored each of the proposals, and shortlisted the vendors based on the criteria outlined in the solicitation. On April 26, 2021, the selection committee reconvened for presentations and the committee ranked the firms as shown below. Respondents: Company Name City County State Final Rank Responsive/ I I Responsible 5 Point Solutions LLC I Lexington I Columbia I SC 1 I Yes/Yes Bitfocus, Inc. I Las Vegas I Clark I NV 2 I Yes/Yes Accountable Care Boston Suffolk MA Not Ranked Yes/Yes Transactions Inc. d/b/a Active Care ServingLynk Inc. Saint Petersburg Pinellas FL Not Ranked Yes/Yes HSLynk I I I Spirit, Inc. d/b/a Spirit Daytona I Volusia FL I Not Ranked I Yes/Yes Solutions Webauthor.com LLC I Royal Palm Beach I Palm Beach I FL I Not Ranked I Yes/Yes Zero Solutions Inc. I Naples I Collier I FL I Not Ranked I Yes/Yes Staff is recommending award to the top -ranked firm, 5 Point Solutions, LLC, which has over ten years' experience specializing in providing government solutions as well as data support for mental health and substance use programs. Most recently they have collaborated with Brevard County. The Agreement term is three years with two one-year renewals. FISCAL IMPACT: The funding for these services will be part of the Collier County Assistance Packet Pg. 1975 16.D.19 12/14/2021 Program (CCAP) and will be covered through funding received and made available within the Community & Human Service Grant Support Fund (123) Project 33699. GROWTH MANAGEMENT IMPACT: There is no Growth Management impact associated with this item. LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for Board approval. -SRT RECOMMENDATION: Recommendation to award Request for Proposal No. 20-7783, "Mental Health Data Collaborative," to 5 Point Solutions, LLC, and authorize the Chair to sign the attached five-year agreement in the amount of $200,679.52. (Community & Human Service Grant Support Fund 123) Prepared By: Catherine Sherman, Grants Coordinator, Community and Human Services Division ATTACHMENT(S) 1.20-7783 MentalHealthDataCollaborative MasterAgreement_VendorSigned (PDF) 2.20-7783 5 Point Solutions LLC_Insurance (PDF) 3.20-7783 Solicitation (PDF) 4. [linked] 20-7783 FivePointSolutions Response to RFP (PDF) 5.20-7783 NORA (PDF) 6.20-7783 Final Ranking (PDF) Packet Pg. 1976 16.D.19 12/14/2021 COLLIER COUNTY Board of County Commissioners Item Number: 16.D.19 Doe ID: 20524 Item Summary: Recommendation to award Request for Proposal (RFP) No. 20-7783, "Mental Health Data Collaborative," to 5 Point Solutions, LLC, and authorize the Chair to sign the attached five- year agreement in the amount of $200,679.52. (Community & Human Service Grant Support Fund 123) Meeting Date: 12/14/2021 Prepared by: Title: — Community & Human Services Name: Catherine Sherman 11/10/2021 10:52 AM Submitted by: Title: Manager - Federal/State Grants Operation — Community & Human Services Name: Kristi Sonntag 11/10/2021 10:52 AM Approved By: Review: Community & Human Services Catherine Sherman CHS Review Community & Human Services Catherine Sherman Additional Reviewer Community & Human Services Maggie Lopez Additional Reviewer Procurement Services Vanessa Miguel Level 1 Purchasing Gatekeeper Procurement Services Sarah Hamilton Additional Reviewer Procurement Services Sandra Herrera Additional Reviewer Procurement Services Sue Zimmerman Additional Reviewer Operations & Veteran Services Kimberley Grant Additional Reviewer Public Services Department Todd Henry Public Services Department Public Services Department Dan Rodriguez PSD Department Head County Attorney's Office Scott Teach Level 2 Attorney Review Grants Erica Robinson Level 2 Grants Review Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Grants Therese Stanley Additional Reviewer Growth Management Operations Support Christopher Johnson Skipped 11/10/2021 8:26 AM Skipped 11/10/2021 8:26 AM Completed 11/10/2021 11:16 AM Completed 11/10/2021 5:02 PM Completed 11/12/2021 9:21 AM Completed 11/12/2021 9:53 AM Completed 11/12/2021 1:47 PM Completed 11/12/2021 4:32 PM Completed 11/15/2021 10:40 AM Completed 11/18/2021 4:45 PM Completed 11/19/2021 11:38 AM Completed 11/23/2021 9:56 AM Completed 11/23/2021 10:01 AM Completed 11/23/2021 10:53 AM Completed 11/30/2021 1:50 PM Additional Reviewer Completed Packet Pg. 1977 12/14/2021 County Manager's Office Board of County Commissioners Sean Callahan Level 4 County Manager Review Geoffrey Willig Meeting Pending Completed 12/06/2021 8:37 AM 12/14/2021 9:00 AM Packet Pg. 1978 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" MASTER SOFTWARE -As -A -SERVICE (SAAS) AGREEMENT This Master Software as a Service Agreement (the "Agreement" and/or "Contract") is dated, made, and entered into as of the day of , 2021 by the Collier County, a political subdivision of the State of Florida, and 5 Point Solutions, LLC, a South Carolina limited liability company organized and existing under the laws of the State of South Carolina, and registered to do business in the State of Florida (collectively the "Parties"). Customer Name: Collier County Board of County Commissioners Collier County, Florida ("Customer" or "County") Address: 3339 Tamiami Trail, Suite 211 Naples, Florida 34112 Vendor Name: 5 Point Solutions, LLC ("Vendor" or "5 Point Solutions") Email Address: contracts@myfivepoint.com Principal Address: 204 Caughman Farm Lane, Suite 201 Lexington, South Carolina 29072 BACKGROUND AND PURPOSE Vendor is the owner of various computer software systems ("Software") made available to it customers on a software as a service ("SaaS") solution basis. Vendor also provides hosting configuration, training, and other computer software integration services for various computer automated business functionality transferring certain data into and retrieving such data from the Software as purchased by Customer pursuant to mutually agreed upon Statements of Work referencing this Agreement ("Services"). Vendor and Customer may sometimes be referred to herein each as "Party" or together as "Parties." Based on the foregoing premises and the promises set forth below, the Parties agree as follows: AGREEMENT 1. Grant of Access to Software. 1.1. Access Grant. Upon execution of an Attachment (See e.g., Attachment 1, Products & Pricing Schedule attached hereto), during the Term, and subject to the terms and conditions of this Agreement and such Attachment(s), Vendor hereby grants to Customer a limited, non-exclusive, non -transferable, non - assignable, right, on a subscription basis only, without the right to grant sublicenses, to access and use the Software via Vendor's web -based platform, over the Internet, as a SaaS solution, solely to support Customer's normal course of business, as configured by Vendor in accordance with Sections 2 and 3 below ("Solution"). Customer's access to the Solution is limited for use by the number of staff members as set forth in the Attachment(s). Additional fees will apply if Customer desires to add more agencies or other staff members. Civilian workers that are directly employed by Customer may also use the Solution in accordance with State and Federal CHS regulations. However, Customer shall not provide any third -party access to the Software or Solution without Vendor's prior written consent. The license granted in this Section 1 shall also include modifications to the Solution or Software that Vendor may make available to the Services that Customer procures from Vendor. 1.2 Restrictions on Use. Customer shall not, and shall not permit others to, without Vendor's prior written consent: (i) exceed the number of permitted staff members as set forth on the Attachment(s); (ii) license, sublicense, provide access, sell, resell, distribute, rent, lease, assign or transfer the Software or Solution to any third party; or (iii) modify, customize, reverse engineer, adapt, reverse assemble, reverse compile or create derivative works of the Software or Solution or any part thereof. 2. Services. Upon execution of this Agreement and an Attachment with the effective date December 14, 2021 the Parties will execute a Statement of Work ("SOW") for the initial configuration of the Software and for the integration and connection of the Software to agreed upon data interfaces as set forth in the mutually approved Statement of Page 1 of 19 611 Packet Pg. 1979 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" Work to support the Solution(s) as delineated in the Attachment(s). If Customer desires additional interfaces, configuration or customization an additional Statements of Work to this Agreement will be entered into and additional fees will apply. 3. Joint Effort & Customer Responsibilities. Customer agrees to make available, at no cost to Vendor, access to all equipment, management, supervisory and other Customer personnel, as Vendor may reasonably require, to perform its duties hereunder in a timely fashion. Customer agrees to provide Vendor's personnel, at no cost to Vendor, reasonably adequate office space, furniture and telephones at Customer's location for the performance by Vendor's employees of their assigned tasks pursuant to this Services Agreement. The Parties agree that the implementation, configuration or other services tasks delineated in a Statement of Work will involve the mutual cooperation and support of both parties. Vendor and Customer promise and agree to cooperate and perform all duties, tasks, and services required herein in a timely manner. Customer acknowledges, at its expense, to procure any licenses required for integrating with Customer's third -party software, and for managing the timely performance of any tasks by Customer's personnel and its third -party consultants. Any unanticipated delays by Customer or its third -party vendors which interferes with Vendor from timely completing Vendor's work assignments or causes delays in project completion dates will result in extensions of project timelines and Customer agrees to use commercially reasonable efforts to ensure that any such delay does not result in slippage of later project schedules. In addition, Customer acknowledges that delays predominately caused by Customer may result in additional fees charged on a time and materials basis at the rate of $225.00 per person -hour if such delays require extending or rescheduling Vendor's personnel allocated to the corresponding project. 4. Customer Support. During the Term, Vendor will provide Customer with the ability to report technical issues 24x7 for the Software/Solution. Response times to resolve issues are set forth at Vendor's Customer Support Policies set forth in a Schedule to the corresponding Attachment. Telephone support shall be available to not more than three (3) named callers. Vendor support includes troubleshooting, basic usability, and navigation assistance. If applicable, Customer agrees to provide Vendor access to production systems for purposes of customer support. 5. Service Level Agreement. Vendor will provide the Services in accordance with the Service Levels ("SLAs") annexed to the corresponding Attachment as the SLA Schedule. 6. Fees and Payment Terms. 6.1 Payment Terms. Fees and payment terms for the Initial Term of the Agreement are set forth in the Attachment and will be paid to Vendor by Customer. All fees due hereunder (except fees subject to good faith dispute) shall be due and payable upon receipt of a proper invoice and in compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt Payment Act." Any late interest fees shall be pursuant to Section 218.74, Fla. Stat. No work shall commence by the Vendor until a Purchase Order is issued to the Vendor by the Customer. Unless otherwise instructed by Customer in writing, Vendor shall send all invoices to Customer at the following: Collier County Clerk of the Circuite Courts- Finance Departement 3299 Tamiami Trail East, Suite 403 Naples, Florida 34112-5746 Invoices can be emailed to: Bccapclerk(&colliercicrk.com 6.2 Expenses. Customer shall reimburse Vendor for pre -approved travel and cost of living expenses incurred while performing Services hereunder in accordance with Section 112.061, Florida statutes. Such expenses are included in any estimates provided in a SOW. All travel expenses required for the initial set up and training are included in the setup fee set forth in the applicable Attachment 1. Page 2 of 19 Packet Pg. 1980 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" 6.5 Taxes. Subscription fees and all other fees invoiced pursuant to this Agreement do not include, and may not be reduced to account for, any taxes, which may include local, state, provincial, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including, but not limited to, value-added taxes, excise, use, goods and services taxes, consumption taxes or similar taxes and/or foreign withholding taxes (collectively defined as "Taxes"). Customer is responsible for paying all Taxes imposed on the Service or any other services provided under this Agreement. If Vendor has a legal obligation to pay or collect Taxes for which Customer is responsible under this Agreement, the appropriate amount shall be computed based on Customer's address listed in the invoice clause which will be used as the ship -to address on the Attachment, and invoiced to and paid by Customer, unless Customer provides Vendor with a valid tax exemption certificate authorized by the appropriate taxing authority. Collier County, Florida as a political subdivision of the State of Florida, is exempt from the payment of Florida sales tax to its vendors under Chapter 212, Florida Statues, Certificate of Exemption # 85- 8015966531 C-1. 7. Ownership. ti 7.1 Solution. Customer acknowledges and agrees that it is acquiring only the right to access and use the SaaS N Services, Solution, and underlying Software under this Agreement. Vendor, or its licensors as the case may be, is the owner of all right, title, and interest in and to the Software and Solution and all components and LO copies thereof, all modifications thereto (including derivative works based on the Solution or underlying v Software application), and changes to the Solution made by Vendor pursuant to this Agreement, and all of the intellectual property rights in and to all of the foregoing. In no event shall title to all or any part of the = Solution or underlying Software applications pass to Customer. Customer agrees that as between the Parties, °' co the Solution all underlying Software applications, and all copies in whole or artshall remain the exclusive Y g PP P ( P) o property of Vendor, or its licensors as the case may be, and may not be copied or used except as expressly = authorized by this Agreement. 7.2 Documentation and Training Materials. All Vendor documentation and training materials provided by Vendor hereunder, and all modifications thereto and intellectual property rights therein, shall be the sole and exclusive property of Vendor. Customer may make copies of such documentation and training materials for its reasonable and ordinary internal training purposes only. All proprietary rights notices contained on the Vendor documentation and training materials shall be reproduced on any copies. Subject to applicable open records laws, no copies of Vendor documentation or training materials shall be provided to any third party or competitor of Vendor. 7.3 Customer Data. (a) All data uploaded by Customer into or created using Vendor's SaaS Services is owned solely by the Customer, and Vendor will not access such data unless for the sole purpose of delivering the Services. Customer acknowledges and agrees that Vendor is merely a provider of the SaaS Services and the Solution on which the Customer Data resides. (b) Customer may access and retrieve Customer data stored using the SaaS Services at its sole discretion, regardless of who created the content and for what purpose. Customer will use due diligence to validate the = Customer Data that resides in the Solution prior to taking action on such data. Customer shall ensure compliance with all applicable laws and regulations, including 28 CFR Part 23 and the Criminal Justice Information Services ("CJIS") requirements with respect to the Customer Data. M 00 (c) Customer hereby authorizes Vendor to access Customer Data for the sole purpose of providing the Solution and Services hereunder. Vendor will not share Customer Data with any third parties, subject to N Section 12.2 herein, or modify any Customer Data without Customer's express written consent. Access to Customer Data by Vendor's authorized representatives shall be conducted in a safe, secure, and reliable manner. Page 3 of 19 Q Packet Pg. 1981 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" 8. Security and Insurance 8.1 Securi . (a) Vendor will operate the Services in alignment with NIST and CJIS controls. (b) Vendor will provide a copy of their internal Statement of Cybersecurity posture prior to entering into this agreement. (c) Vendor will permanently delete all data and copies of data from its systems when deleted by the Customer, any authorized End User, or as designated in customer -defined retention schedules. 8.2 Insurance. During the Term of this Agreement, Vendor shall maintain commercially reasonable amounts insurance and will provide Customer with a broker's certificate showing the following limits: A. Commercial General Liability: Coverage shall have minimum limits of $ 1,000,000 Per Occurrence, $2,000,000 aggregate for Bodily Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. B. Workers' Compensation: Insurance covering all employees meeting Statutory Limits in compliance with the applicable state and federal laws. The coverage must include Employers' Liability with a minimum limit of 10$ , 00,000 for each accident. C. Professional Liability: $1,000,000 Per claim & in the aggregate. D. Cyber Liability: $1,000,000 Per Occurrence. E. Technology Errors & Omissions: $1,000,000 Per Occurrence. Special Requirements: Collier County Board of County Commissioners shall be listed as the Certificate Holder and included as an "Additional Insured" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Contractor's policy shall be endorsed accordingly. The Certificate of Insurance must state the Contract Number, or Specific Project Description or must read: For any and all work performed on behalf of Collier County. Current, valid insurance policies meeting the requirement herein identified shall be maintained by Contractor during the duration of this Agreement. The Contractor shall provide County with certificates of insurance meeting the required insurance provisions. Renewal certificates shall be sent to the County thirty (30) days prior to any expiration date. 9. Limited Warranty 9.1. Software/Solution Warranties. (a) Vendor hereby represents and warrants to Customer (i) that the Solution provided under this Agreement will conform in all material respects as described in Vendor's published documentation ("Documentation") and to Customer specifications that Vendor has agreed to in writing and incorporated into this Agreement ("Specifications"); (ii) that Vendor has the legal right to enter into and perform its obligations under this Agreement; and (iii) that, at the time of Customer access, to the best of Vendor's knowledge, the Solution provided under this Agreement does not violate or in any way infringe upon the intellectual property rights of any third party. For purposes of this Agreement, "knowledge" of a business entity shall mean the actual Page 4 of 19 Packet Pg. 1982 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" knowledge of its executive officers and key managers. Customer must promptly report any defects in the Solution to Vendor within thirty (30) days of its discovery in writing in order to receive the warranty remedy set forth in this Section 9.1(a). (b) Vendor's sole obligation under this Software/Solution warranty shall be to provide a workaround or correction for or replace, any defective or nonconforming Solution so as to enable the Solution to materially conform to the Documentation and Specifications or otherwise as warranted above. All issues will be worked in accordance with support timelines set forth in the SLAs for the corresponding Attachment. If Vendor does not provide a work around or correction for, or replace, the Solution so that it materially conforms to the Documentation and Specifications within the resolution time provided by Vendor to Customer, then Customer has the option to terminate the Services upon written request, and Vendor will refund prepaid fees pro -rated for the balance remaining in the then -current term. (c) Vendor shall have no obligation under this warranty if the Solution has been used other than in accordance with this Agreement. d) EXCEPT AS SET FORTH IN THIS SECTION 9.1, VENDOR AND ITS SUPPLIERS MAKE NO WARRANTIES OR CONDITIONS TO ANY PERSON OR ENTITY WITH RESPECT TO THE SOFTWARE OR SOLUTION OR ANY DERIVATIVES THEREOF AND DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, INFORMATIONAL CONTENT, SYSTEM INTEGRATION, OR ENJOYMENT. 9.2 Services Warranties. The following service warranty applies to professional services performed for Customer under a SOW. (a) Vendor warrants to Customer that any professional services for a particular SOW will be performed in a manner consistent with generally accepted industry practices. Customer must report any deficiencies in the Services to Vendor in writing within thirty (30) days of completion of the Services for that particular SOW or order in order to receive the warranty remedy set forth in this Section 9.2. (b) If the Services are not performed in a manner consistent with generally accepted industry practices, then Vendor's obligation under this service warranty shall be to re -perform the defective Services at no cost to Customer. For any breach of the services warranty set forth in this Section 9.2, Customer's exclusive remedy, and Vendor's sole liability, shall be the re -performance of the Services at no cost to Customer, and if Vendor fails to re -perform the Services as warranted within the resolution time mutually agreed upon by Vendor and Customer, Customer shall be entitled to a refund within thirty (30) days of notice by Customer of the fees paid by Customer to Vendor for the deficient services and to immediately terminate the particular statement of work without liability. (c) EXCEPT AS SET FORTH IN THIS SECTION 9.2, VENDOR AND ITS SUBCONTRACTORS MAKE NO WARRANTIES OR CONDITIONS TO ANY PERSON OR ENTITY WITH RESPECT TO PROFESSIONAL SERVICES PERFORMED HEREUNDER, AND DISCLAIM ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OR CONDITIONS OF WORKMANSHIP, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON -INFRINGEMENT. 9.3 Customer's Actions. In the event that Customer is required to provide any information or take any actions to facilitate the access and use of the Services and/or Solution, Customer will use good faith efforts to provide Vendor with the required information or take the required actions in a timely manner. Page 5 of 19 Packet Pg. 1983 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" 10. LIMITATION OF LIABILITY. (A) TO THE EXTENT ALLOWED BY APPLICABLE LAW, EXCEPT FOR THE LIMITED WARRANTIES SET FORTH ABOVE, THE SAAS SERVICES, SOFTWARE, AND OTHER SERVICES ARE PROVIDED BY VENDOR TO CUSTOMER ON AN "AS IS" BASIS. VENDOR DOES NOT WARRANT THAT THE SOFTWARE OR SERVICERS WILL BE UNINTERRUPTED OR ERROR -FREE OR MAKE ANY WARRANTY AS TO THE RESULTS OBTAINED FROM THE USE OF THE SOFTWARE OR SOLUTION. NEITHER VENDOR NOR ITS LICENSORS, AFFILIATES, CONTRACTORS, MANAGERS, MEMBERS OR THEIR RESPECTIVE EMPLOYEES OR AGENTS WILL EVER BE LIABLE FOR LOSS OR INACCURACY OF DATA OR SYSTEM USE, DOWNTIME, GOODWILL, PROFITS OR OTHER BUSINESS LOSS, OR ANY OTHER INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES WHETHER UNDER CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF VENDOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (B) EACH PARTY ACKNOWLEDGES THAT THIS LIMITATION OF LIABILITY REFLECTS AN INFORMED, VOLUNTARY ALLOCATION BETWEEN THE PARTIES OF THE RISKS (KNOWN AND UNKNOWN) THAT MAY EXIST IN CONNECTION WITH THIS AGREEMENT, AND THAT THIS LIMITATION WILL APPLY REGARDLESS OF THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. EXCEPT FOR THE GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OF VENDOR, IN NO EVENT SHALL THE TOTAL LIABILITY OF VENDOR AND ITS AFFILIATES, INCLUDING BUT NOT LIMITED TO DAMAGES OR LIABILITY ARISING OUT OF CONTRACT, TORT, BREACH OF WARRANTY, INFRINGEMENT OR OTHERWISE, EXCEED FIVE HUNDRED THOUSAND US DOLLARS ($500,000 US). IN NO EVENT SHALL VENDOR HAVE ANY LIABILITY FOR CUSTOMER'S MISUSE OR FAILURE TO USE THE SOLUTION. 11. Indemnification 11.1 Infrin eg ment. To the maximum extent permitted by Florida law, the Vendor will defend, indemnify and hold harmless Customer, its officers and employees against any and all liabilities, damages, losses and costs, third -party claims that the Software or Solution infringes any U.S. Patents or registered U.S. copyrights of such third party that are issued as of the Effective Date of the Agreement. Vendor shall pay any and all costs, damages, and expenses, including, without limitation, reasonable attorneys' fees and costs awarded against or otherwise incurred by Customer in connection with or arising from any such claim, suit, action, or proceeding. The duty to defend is independent and separate from the duty to indemnify, and the duty to defend exists regardless of any ultimate liability of the Vendor, Customer and any indemnified party. Customer shall be entitled to indemnification only if (a) Customer promptly notifies Vendor in writing after its discovery of of such claim in sufficient detail to enable the Vendor to evaluate the claim, and (b) Customer cooperates in all reasonable respects, at Vendor's cost and expense, with the investigation, trial and defense of such claim and any appeal arising therefrom. Should the Solution become, or in Vendor's opinion be likely to become, the subject of such a claim of misappropriation or infringement, Vendor at its sole option, shall either: (a) procure for Customer the right to continue using the Solution, (b) replace such Solution with functionally -equivalent software, or modify such Solution to make it non -infringing, or (c) if neither option (a) nor (b) is reasonably available, terminate this Agreement and refund any pre -paid fees to Customer, pro- rated for the balance remaining in the then -current subscription term. Page 6 of 19 Packet Pg. 1984 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" 12. Term and Termination. 12.1 Term. The Initial Term shall commence as of the Effective Date of this Agreement and continue in full force and effect for a three (3) year term with two (2) one-year renewal terms,with annual payment for services following the Service Start Date as set forth in the Attachment(s). The Customer may extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The Customer shall give the Vendor written notice of the Customer's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. 12.2 Termination. This Agreement may be terminated as follows: 12.2.1 Termination for Non -Appropriation of Funds. Without limiting any party's right to terminate for breach, the parties agree that Customer may terminate this Agreement on ninety (90) days' advance written notice to the Vendor due to lack of funding. Customer agrees to include in its budget request appropriations sufficient to cover Vendor's obligations under the Agreement; (b) Customer agrees to use all reasonable and lawful means to secure these appropriations; (c) Customer agrees it will not use non -appropriations as a means of terminating the Agreement in order to acquire functionally equivalent products or services from a third party. All obligations of Customer to make payments after the termination date will cease and all Vendor obligations to provide the applicable Solutions, Software and Services will terminate. Notwithstanding the foregoing, Customer will pay for (i) the entire time period the Solution was made available prior to Vendor's receipt of notice of termination for non -appropriation; and (ii) for all amounts and Service periods for which Customer has received access to the Solution and services. 12.2.2 Termination for Cause. (a) Either Party may terminate this Agreement if the other Party breaches any of the material terms and fails to cure such breach within thirty (30) days after receipt of written notice of such breach, or, if the breach cannot be reasonably cured within said period, to promptly commence to cure and diligently proceed until cured. (b) Either Party may terminate this Agreement if the other Party (i) becomes insolvent, (ii) makes an assignment for the benefit of creditors, (iii) files or has filed against it a petition in bankruptcy or seeking reorganization, (iv) has a receiver appointed, or (v) institutes any proceedings for the liquidation or winding up; provided, however, that, in the case any of the foregoing is involuntary, such Party shall only be in breach if such petition or proceeding has not been dismissed within ninety (90) days. (c) If the breaching Party cures any such breach as provided herein, this Agreement shall continue unabated and the breaching Party shall not be liable to the other for any loss, damage or expense arising out of or from, resulting from, related to, in connection with or as a consequence of any said breach. If the Services have not been provided for thirty (30) days or more after notice by Customer, Customer may terminate this Agreement and receive a refund of prepaid fees pro- rated for the balance remaining on the then -current subscription term. 12.2.3 Termination for Convenience. (a) Should the Vendor be found to have failed to perform the services in a manner satisfactory to the Customer and requirements of this Agreement, the Customer may terminate said Agreement for convenience with a thirty (30) day written notice. The Customer is the sole judge of non- performance. Page 7of19 Packet Pg. 1985 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" (b) In the event the Agreement is terminated, Vendor's recovery against the Customer shall be limited to the portion of the Agreement amount earned through the date of termination. The Vendor shall not be entitled to any other of further recovery against the Customer, including, but not limited to, any damages or any acticpated profit on portions of the services not performed or materials not provided. 12.3 Effect of Termination. Upon any expiration or termination of this Agreement, all Attachments shall immediately terminate and Customer shall, as of the date of such expiration or termination, immediately cease accessing and otherwise utilizing the applicable Service (except as permitted under the section entitled "Retrieval of Customer Data" and "Transition Period before Final Termination") and Vendor Confidential Information. Termination for any reason shall not relieve Customer of the obligation to pay any fees accrued or due and payable to Vendor prior to the effective date. 12.4 Transition Period before Final Termination. If this Agreement is terminated and Customer submits a written request to Vendor for a one-time transition period within thirty (30) days of such termination, Vendor will continue to provide the Service for up to six (6) months (the "Transition Period"), subject to the terms and conditions of this Agreement. Monthly fees for the Transition Period will be 1/12 of the immediately preceding twelve-month period plus, only if this Agreement was not terminated by Customer for cause. If Customer requests transition assistance during the Transition Period, Vendor will provide consulting cooperation and assistance regarding the Service as set forth in a Statement of Work, governed by a professional services agreement, at Vendor's then -current rates for professional services unless a different rate is mutually agreed upon by the Parties. Notwithstanding the foregoing, if Vendor is enjoined from performing, or termination of this Agreement was due to Customer's breach, Vendor has no obligation to perform under this section unless it receives (i) payment of all fees not subject to reasonable and good faith dispute, (ii) prepayment of fees for further services, and (iii) certification of ongoing compliance with the terms of this Agreement during the Transition Period. 12.5 Transition Consulting Services. During a Retrieval Period or Transition Period, Vendor will provide cooperation and assistance as Customer may reasonably request to support an orderly transition to another provider of similar software, services, or to Customer's internal operations. Such cooperation and assistance will be limited to consulting regarding the Vendor Service and will be subject to a fee based on Vendor's then -current rates for consulting services and such services will be set out in a statement of work to a professional services agreement between the parties. Notwithstanding the foregoing, in the event of termination of this Agreement by Vendor for Customer's breach, Vendor may withhold the provision of transition consulting services and condition further performance upon (i) payment of undisputed fees then owed and (ii) prepayment of fees for further services. 12.6 Retrieval of Customer Data. Upon written request by Customer made prior to or upon any expiration or termination of this Agreement, Vendor will make Customer Data available to Customer through the Service solely to allow Customer to retrieve Customer Data for a period of up to a total of sixty (60) days after such expiration or termination (the "Retrieval Period"). If Customer utilizes the Transition Period described above, it will still receive a total of no more than sixty (60) days of non -cost Retrieval Period. After such Retrieval Period, Vendor will have no obligation to maintain or provide any Customer Data and shall thereafter, unless legally prohibited, delete all Customer Data by deleting Customer's Tenant; provided, however, that Vendor will not be required to remove copies of the Customer Data from its backup media and servers until such time as the backup copies are scheduled to be deleted, provided further that in all cases Vendor will continue to protect the Customer Data in accordance with this Agreement. Customer Data will be made available in an industry -standard and Vendor -supported format mutually agreed upon between the parties (for example, CSV, delimited text or Microsoft Excel). The foregoing deletion obligation will be subject to any retention obligations imposed on Vendor by Law. Additionally, during the Term of the Agreement, Customer may extract Customer Data using Vendor's standard web services. Page 8 of 19 Packet Pg. 1986 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" 12.7 Survival. The provisions of Sections 6, 7, 8, 9, 10, 11, and 12 shall survive the termination of this Agreement. 13. General Provisions. 13.1 Binding Agreement. This Agreement is binding on the heirs, executors, administrators, successors and permitted assigns of the Parties. 13.2 Public Records and Confidentiality. (a) Obligations. Each party will: (1) protect the other party's Confidential Information with the same standard of care it uses to protect its own Confidential Information: and (2) not disclose the Confidential Information, except to certain affiliates, employees, and agents who have agreed in writing to keep the information confidential. Each party (and any affiliates, employees, and agents to whom the information has been disclosed) may use Confidential Information only to exercise rights and fulfill its obligations under this Agreement while using reasonable care to protect it. Each party is responsible for any actions of its affiliates, employees, and agents that are in violation of this Section. (b) Exceptions. Confidential Information does not include information that: (1) the recipient of the Confidential Information already knew; (2) becomes public through no fault of the recipient; (3) was independently developed by the party; or (4) was rightfully given to the recipient by another party. Confidentiality of information contained in this agreement is subject to the requirements of the Florida Public Records Act, Chapter 119, Fla. Stat., and the Florida Sunshine Law, Chapter 286, Fla. Stat. (c) Required Disclosure. Each party may disclose the other party's Confidential Information when required by law but only after it: (1) uses commercially responsible efforts to notify the other party; and (2) gives the other party the chance to challenge the disclosure. (d) Third -Party Requests. If a Party is responsible for responding to Third Party Requests such Party will, to the extent allowed by law and by the terms of the Third Party Request: (1) promptly notify the other Party of its receipt of a Third Party Request in a manner permitted by law; (2) comply with the other Party's reasonable requests regarding its efforts to oppose a Third Party Request; and (3) provide the other Party with the information or tools required for the other Party to respond to the Third Party Request. (e) Data Breach. In the event of a data breach or unauthorized access of the Customer's data, Vendor will promptly notify the Customer of the breach, including details of its nature, the data compromised, mitigation efforts, and corrective actions to be taken by Vendor. 13.3 Assignment. This Agreement is not assignable by either party without the prior written consent of the other. 13.4 No Waiver. If either Party waives any breach by the other, it shall not be construed as a waiver of any subsequent breach. Each Party's rights hereunder shall be cumulative, and any rights hereunder may be exercised concurrently or consecutively and shall include all remedies available even though not expressly referred to herein. 13.5 Electronic Media. A copy of this Agreement and the signatures affixed hereto transmitted and delivered by facsimile or electronic mail shall be deemed to be originals for all purposes. In addition, either Party may scan or otherwise convert this Agreement into an electronic and/or digital media file, and a copy of this Page 9 of 19 Packet Pg. 1987 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" Agreement or the electronic data file produced from any such electronic or digital media format may serve and be given the same legal force and effect as the original. 13.6 Right to Subcontract. Vendor may subcontract for the provision of certain portions of the Solution under this Agreement. Customer acknowledges and agrees that the provisions of this Agreement inure to the benefit of and are applicable to any subcontractors engaged by 5 Point Solutions LLC to provide any service set forth herein to Customer and bind Customer to said subcontractor(s) with the same force and effect as they bind Customer to 5 Point Solutions LLC. This provision does not denote that a contractual relationship exists between the vendor's subcontractors and the Customer. 13.7 Entire Ageement. This Agreement, including the attachments hereto, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous oral or written statements, proposals, communications, negotiations, agreements, advertising and marketing including correspondence, brochures and Internet websites. The following documents are expressly agreed to be incorporated by reference and made part of this Agreement and are to be followed in the order below: 1. Five Point Solutions Caseworx Project Statement of Work 2. Vendor's Proposal 3. Request for Proposal # 20-7783 "Mental Health Data Collaborative" 13.8 Force Majeure. Neither Party shall be held liable for any damages or penalty for delay in the performance of its obligations hereunder when such delay is due to earthquake, flood, fire, hurricane, power failure, tornado, terror, riot, war, or other event or disaster beyond the Party's control, provided the Party uses reasonable efforts seeking to (a) mitigate the consequences and (b) promptly notify the other Party. 13.9 Notices. Any notice required or permitted under this Agreement shall be in writing, shall reference this Agreement and will be deemed given: (i) upon personal delivery to the appropriate address; or (ii) three (3) business days after the date of mailing if sent by certified or registered mail; or (iii) one (1) business day after the date of deposit with a commercial courier service offering next business day service with confirmation of delivery. All communications shall be sent to the contact information set forth below or to such other contact information as may be designated by a Party by giving written notice to the other Party pursuant to this provision: To Vendor: 5 Point Solutions LLC 204 Caughman Farm Lane, Suite 201 Lexington, South Carolina 29702 Attn: Cicero G. Lucas, Chief Executive Officer Email: contracts(&mylivepoint.com To Customer: Collier County Board of County Commissioners, FL = Community and Human Services Division +a 3339 Tamiami Trail East, Suite 211 d Naples, Florida 34112 Attn: Catherine Sherman, Grants Coordinator co Phone: (239) 252-1425 Email: Catherine. Sherman(icolliercountyfl.gov N r c 13.10 Severability. If any provision of this Agreement is determined by a court or arbitrator of competent W jurisdiction to be invalid or unenforceable, such determination shall not affect the validity or enforceability .r Page 10 of 19 a Packet Pg. 1988 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" of any other part or provision of this Agreement, and such provisions shall be interpreted so as to effectuate the intent and purpose of the Parties. 13.11 Waiver and Modification. Waiver of any breach or failure to enforce any term of this Agreement shall not be deemed a waiver of any breach or right to enforce which may thereafter occur. Any waiver of any provision of this Agreement shall be effective only if in writing and signed by both Parties. 13.12 Modifications. Any amendment, supplementation, or other modification of any provision of this Agreement shall be effective only if in writing and signed by both Parties. It is the intent of the Parties that this Section 13.12 shall expressly apply to exclude any additional or conflicting terms in any purchase order or similar ordering document ("PO") issued by Customer and requires instead a writing between the Parties that is separate and apart from any such PO to amend or add to this Agreement. 13.13 Relationship of Parties. This Agreement shall not be construed as creating an agency, partnership, joint venture, or any other form of legal association between the Parties and each Party is an independent contractor. 13.14 Counterparts. This Agreement may be executed in one or more counterparts, each of which shall for all purposes be deemed an original. 13.15 Non -Solicitation of Employees. Each Party agrees that during the term of this Agreement and for a period of one (1) year after its expiration or termination, neither Party will solicit or encourage any employee or consultant to discontinue their employment or engagement with the other Party. This provision shall not apply to employment opportunities of either Party advertised to the general public (e.g., newspaper advertisement, internet advertisement or listing, etc.) to which an employee of either Party may respond. 13.16 Compliance with Laws. The Parties agree to fully comply with all laws and regulations in the performance of this Agreement, including all relevant export and import laws and regulations of the United States. Further, if applicable, Customer agrees to fully comply with 28 CFR Part 23. By executing and entering into this Agreement, the Vendor is formally acknowledging without exception or stipulation that it agrees to comply, at its own expense, with all federal, state and local laws, codes, statutes, ordinances, rules, regulations and requirements applicable to this Agreement, including but not limited to those dealing with the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended; taxation, workers' compensation, equal employment and safety including, but not limited to, the Florida Public Records Law Chapter 119, including specifically those contractual requirements at F.S. § I I9.0701(2)(a)-(b) as stated as follows: IF THE VENDOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE VENDOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Division of Communications, Government and Public Affairs 3299 Tamiami Trail East, Suite 102 Naples, FL 34112-5746 Telephone: (239) 252-8999 Email: Public RecordReguest(a;colliercountyll.gov The Vendor must specifically comply with the Florida Public Records Law to: 1. Keep and maintain public records required by the public agency to perform the service. Page 11 of 19 Packet Pg. 1989 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" 2. Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Vendor does not transfer the records to the public agency. 4. Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Vendor or keep and maintain public records required by the public agency to perform the service. If the Vendor transfers all public records to the public agency upon completion of the contract, the Vendor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Vendor keeps and maintains public records upon completion of the contract, the Vendor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. If Vendor observes that the Contract Documents are at variance therewith, it shall promptly notify the County in writing. Failure by the Vendor to comply with the laws referenced herein shall constitute a breach of this Agreement and the County shall have the discretion to unilaterally terminate this Agreement immediately. 13.17 Choice of Law, Dispute Resolution, Jurisdiction; Venue. This Agreement and all amendments, modifications, alterations, or supplements hereto, and the rights of the Parties hereunder shall be construed under, and be governed by, the substantive laws of the State of Florida, without regard to any conflict of law provisions. The provisions of the United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement. If there is a dispute between the Parties relating to this Agreement, the parties shall make a good faith effort to resolve any such disputes by negotiation. The negotiation shall be attended by representatives of Vendor with full decision -making authority and by County's staff person who would make the presentation of any settlement reached during negotiations to County for approval. Any litigation arising out of or relating to this Agreement shall take place exclusively in the appropriate state or federal court in and for Collier County, Florida. 13.18 Paragraph Headings. The paragraph titles used herein are for convenience of the Parties only and shall not be considered in construing the provisions of this Agreement. 13.19 Order of Precedence; Governina Documents. If a purchase order or similar ordering document is issued by Customer for the Solution and/or Services hereunder, the Parties hereby agree that the terms and conditions of this Agreement shall govern and take precedence over any different or additional terms and conditions of such purchase order or similar document. If there is any conflict between the terms and conditions of this Agreement and any purchase order or similar document, the terms and conditions of this Agreement shall govern. The parties expressly agree that different or additional terms shall govern unless by a formal amendment to this Agreement signed by the parties. 13.20 Authority to Bind. Each Party hereby represents and warrants that the Party signing below has full right, power, and authority to enter into this Agreement and bind such Party accordingly. 13.21 Public Entity Crime. By its execution of this Agreement, the Vendor acknowledges to comply with the terms of Section 287.133 of the Florida Statutes and inform the County of the conviction of a public entity crime. 13.22 Prohibition of Gifts to County Employees. No organization or individual shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value to any County employee, as set forth in Chapter 112, Part 111, Florida Statutes, Collier County Ethics Ordinance No. 2004-05, as amended, and County Administrative Procedure 5311. Violation of this provision may result in one or more of the Page 12 of 19 Packet Pg. 1990 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" following consequences: a. Prohibition by the individual, firm, and/or any employee of the firm from contact with County staff for a specified period of time; b. Prohibition by the individual and/or firm from doing business with the County for a specified period of time, including but not limited to: submitting bids, RFP, and/or quotes; and, c. immediate termination of any Agreement held by the individual and/or firm for cause 13.23 Key Personnel. The Vendor's personnel and management to be utilized for this Agreement shall be knowledgeable in their areas of expertise. The Customer reserves the right to perform investigations as may be deemed necessary to ensure that competent persons will be utilized in the performance of the Agreement. The Vendor shall assign as many people as necessary to complete the services on a timely basis, and each person assigned shall be available for an amount of time adequate to meet the required service dates. The Vendor shall not change Key Personnel unless the following conditions are met: (1) Proposed replacements have substantially the same or better qualifications and/or experience. (2) that the Customer is notified in writing as far in advance as possible. The Vendor shall make commercially reasonable efforts to notify Customer withing seven (7) days of the change. The Customer retains final approval of proposed replacement personnel. 13.24 Health Insurance Portability and Accountability Act. In compliance with 45 CFR 164.504(e), the Vendor shall comply with the provisions of this Agreement, governing the safeguarding, use, and disclosure of Protected Health Information created, received, maintained, or transmitted by Vendor or its subcontractors incidental to performance under this Agreement. 13.25 Offer Extended To Other Governmental Entities. Customer encourages and agrees with the Vendor extending the pricing, terms and conditions of this Agreement to other governmental entities at the discretion of the Vendor. Signature page to follow ******Remainder of page intentionally left blank****** Page 13 of 19 O Packet Pg. 1991 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" IN WITNESS WHEREOF, Customer and Vendor have caused this Agreement to be executed under seal themselves or by their respective duly authorized agents or officers. ATTEST: Crystal K. Kinzel, Clerk of Circuit Court and Comptroller Dated: (SEAL) Vendor's Witnesses: First Witness TType/print witness nameT Se and WitjAss TType/print witne nameT CUSTOMER: BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA Penny Taylor, Chair VENDOR: 5 Point Solutions, LLC By: C�J" A. O:., / y Signature TType/print signature and titleT 16-a,�\-')-.\ Date Approved as to Form and Legality: Deputy County Attorney Print Name Page 14 of 19 E L V R a Packet Pg. 1992 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" ATTACHMENT I PRODUCTS & PRICING SCHEDULE Customer Name and Address: Collier County Board of County Commissioners, FL c/o Community and Human Services Division 3339 Tamiami Trail East, Suite 211 Naples, Florida 34112 Attn: Catherine Sherman, Grants Coordinator Prepared By: _Sam Morgan Email: smorgan(a)myfivepoint.com CC: sales(abmytivenoint.coin Phone: 803-951-2094 Contract Term: Three years with two additional one-year renewal periods Product/Services Selected: CaseWorX SaaS Solution Number of Authorized Users: _ Unlimted users for the Mental Health Court Subscription CASEWORX SAAS SOLUTION FEES (YEAR 1) - Milestones & Payment Schedule Milestone # Task Description Amount I Project Plan Signoff(20% of Signoffon 5 Point Solutions/Collier $ 9,900.00 Professional Services) County Project Plan 2 CaseWorX UAT/Test Site Deployment of CaseWorX UAT/Test Site $15,000.00 System Configuration 3 Requirements Document Sign Documentation of project based on $ 14,850.00 off analysis gathering (30% of Professional Services) 4 System Configuration Setup Sign -off of final version of CaseWorX $ 14,850.00 (30% of Professional Services) System Configuration 5 Training Completion of Onsite Train the Trainer $7,500.00 6 Go Live (20% of Professional Go -Live of CaseWorX - Delivery $9,900.00 Services) Acceptance Form 7 Data Exchange Development of David Lawrence Data $5, 829.00 Exchange 8 Go Live Annual Subscription for CaseWorX $18,410.00 Maintenance/Support/Licensing Total 96,239.00 Page 15 of 19 M 00 ti 0 N m E s �a w El v Packet Pg. 1993 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" CaseWorX SaaS Solution Annual Renewal Fees Subscription Solution Annual Subscription Fee Software, Upgrades, Maintenance, and Support; Microsoft Azure Year 2) Government Cloud: 11/09/2022- 11 /08/2023 aseWorX SaaS Solution (Year 2) JA Report $24,964.11 SAMHSA Report RP Report JMHSA Report David Lawrence Data Exchange Software, Upgrades, Maintenance, and Support; Microsoft Azure ear 3) Government Cloud: 11/09/2023- 11 /08/2024 aseWorX SaaS Solution (Year 3) JA Report $25,713.03 SAMHSA Report RP Report JMHSA Report David Lawrence Data Exchange Software, Upgrades, Maintenance, and Support; Microsoft Azure Year 4) overnment Cloud: 11/09/2024- 11 /08/2025 aseWorX SaaS Solution (Year 4) JA Report $26,484.42 SAMHSA Report RP Report JMHSA Report David Lawrence Data Exchange Software, Upgrades, Maintenance, and Support; Microsoft Azure ear 5) Government Cloud: 11/09/2025- 11 /08/2026 aseWorX SaaS Solution (Year 5) JA Report $27,278.9 SAMHSA Report RP Report JMHSA Report avid Lawrence Data Exchange Invoicing. Annual support to be charged following customer's final acceptance of software. Additional data connectors/interfaces, if any, will be invoiced upon completion of each subject to a mutually approved Statement of Work. Year 2, Year 3, Year 4, and Year 5 fees will be automatically invoiced on the anniversary date of the agreement each year. The standard Time & Materials rate for work conducted offsite for 5 Point Solutions is $200.00 per hour. All billable services performed outside of this Statement of Work will be billed at $200.00 per hour, which must be pre -approved in writing by the Customer, which approval will not be unreasonably withheld. The Onsite Training rate for 5 Point Solutions is $200.00. This is billed based on time spent with the customer. This rate covers travel expenses for 5 Point Solutions, as well as the time spent working with the customer onsite. Page 16 of 19 M CO ti 0 N C m E s �a w El Packet Pg. 1994 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" SLA SCHEDULE To Attachment No. I 5 Point Solutions CaseWorX SaaS Solution Service Levels and Standard Customer Support Policy Support Contact Methods Phone: 803-951-2094 Email: support(&m_yfivepoint.com Uptime Availability 5 Point will maintain 98% total availability of the CaseWorX Solution, including Software, Service, and SaaS to Customer measured on a monthly basis, excluding scheduled maintenance of 4 hours per month or less ("Scheduled Maintenance"). 5 Point Solutions will provide Customer with a minimum of forty-eight (48) hour notice of any Scheduled Maintenance to those person(s) specified by Customer in writing as the primary contact(s). Scheduled Maintenance will be performed outside of normal business hours, as defined Monday through Friday (except holidays) from 8AM ET to 5PM EST ("Normal Business Hours".) Emergency repairs will be performed as required and 5 Point Solutions will promptly notify Customer of such action. Service Level Definitions LEVEL 1 — Support provides the following services: • Forgotten ID's and passwords • Account expiry issues (ID and password changes) • Day-to-day use of the CaseWorX Solution • Connectivity issues including LAN, wireless access from Customer vehicles and Internet access • Initial triage of the support request to determine the next level of support, if required • Logging the call and tracking its progress through to resolution LEVEL 2 — Support provides the following services which includes a more detailed understanding of the inner workings of the application: Additional contact with the customer to continue to triage the support request and resolve items such as: o Data issues including integrity and accuracy o Problem with data interfaces o Problems with included third -party components o Server imbalance o Performance issue o Interface with Level 3 support team to help identify a resolution LEVEL 3 — Support services provide code -level changes to the application Identification and resolution of a software failure which requires a patch or fixes Provide assistance to level 2 support to identify problems and provide solutions that can be applied without code changes. Severities Severity 1 Definition: High Priority Critical System down or data unavailable for use. To report a severity 1 problem or to submit a severity 1 service request, the customer must provide two contact names (primary and backup) and their phone numbers before the request is accepted as severity 1. Page 17 of 19 Packet Pg. 1995 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" Initial Response Time All severity 1 problem reports or service requests will be responded to within 2 hrs. This type of request is available for submission and response 24x7. 5 Point Solutions will provide the status of the work request every hour on the hour via telephone to the customer via the contact oints mentioned above. Resolution Time As the resolution time depends on the type of problem or request, it cannot be determined in advance. 5 Point Solutions support team will work 24 hrs a day, 7 days a week until the problem is resolved. During this period, the customer must be available to help with the problem determination and resolution. Once the problem is identified, 5 Point Solutions will provide Licensee with a resolution time ("Resolution Commitment Date"). Severity 2 Definition: Medium Priority Major functions down or not working as expected. Adversely affects and prevents the accomplishment of an operational or mission essential function. Typically, a workaround is not available. Initial Response Time All severity 2 problem reports or service requests can be submitted to the Support Center 24/7. However, responses to these requests will only be made between Monday through Friday, 8AM EST to 5PM EST. Requests will be responded to within 4 hrs during these business hours. 5 Point Solutions will provide the status of the work request on a daily basis at the beginning of each day via telephone to the requester or by email. Resolution Time As the resolution time is depended on the type of problem or request, it cannot be determined in advance. 5 Point Solutions support team will work on the problem/request during normal office hours until the problem is resolved. During this period, the customer must be available to help with the problem determination and resolution. Once the problem is identified, 5 will provide Customer with a resolution time ("Resolution Commitment Date"). Seventy 3 Definition: Low Priority Minor function down or not working as expected / cosmetic issues. Adversely affects (but does not prevent) the accomplishment of an operational or mission essential function. Typically, a workaround is available. Priority Three Defects do not include aborts or loss of data. Initial Response Time All severity 3 problem reports or service requests can be submitted to the Support Center 24/7. However, responses to these requests will only be made between Monday through Friday, 8AM EST and 5PM EST. During these business hours, requests will be responded to within 24 hrs. 5 Point Solutions will provide the status of the work request every three days the beginning of each day via telephone to the requester or by email. Resolution Time As the resolution time depends on the type of problem or request, it cannot be determined in advance. 5 Point Solutions support team will work on the problem/request during normal office hours until the problem is resolved. During this period, the customer must be available to help with the problem determination and resolution. Page 18 of 19 Packet Pg. 1996 16.D.19.a Collier County RFP# 20-7783 "Mental Health Data Collaborative" Severity 4 Low Priority Definition: Enhancement, feature/user request or training. May include password resets or training questions. Initial Response Time All severity 4 problem reports or service requests can be submitted to the Support Center 24/7. However, responses to these requests will only be made between Monday through Friday, 8AM EST and 8PM EST. During these business hours, requests will be responded to within 24 hrs. Resolution Time 5 Point Solutions support team will work on the problem / request during normal office hours until the problem is resolved with the assistance of the customer. Remedy If 5 Point Solutions does not meet its system availability commitment of 98%, as set forth above, upon Customer's timely request, which request shall be made no later than ninety (90) days following any such event, a credit will be applied based on the proportion of such deficiency (the amount less than 98%) to the total number of hours in a month. Customer may apply the credit against the next applicable subsequent billing period or renewal term fees. Service credits will only apply to problems associated with the CaseWorX SaaS Solution and its network or data center. No credit will be given if it is determined the problem is at Customer, the Internet, or otherwise out of 5 Point Solutions' control. Page 19 of 19 Cl) CO P. O N C d E t V R Q Packet Pg. 1997 16.D.19.b oR& CERTIFICATE OF LIABILITY INSURANCE DATE`' THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. TH CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICE BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZE REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorse IF SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement c this certificate does not confer rights to the certificate holder In lieu of such endorsement(s). _ PRODUCER ICONTACT HIBBITS INSURANCE INC 241-B W€llbrook Blvd. Pawleys Island, SC 29585 INSURED 5 Point Solutions, LLC dba FlvePo€nt Solutions, LLC 204 Caughman Farm Lane Ste 201 A: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIC INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH TH CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERM EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR I TYPE OF INSURANCE ADDL SUER POLICY NUMBER POLICY EFF M DDIYYYY POLICY EXP MM DD LIMITS X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE rX1 OCCUR EACH OCCURRENCE $ 2,000,01 D-AMTGE TO RENTED PREMISES Ea=Lrrence $ 50,01 MED EXP (Any one person) $ 5,01 PERSONAL &ADV INJURY $ 1,000.01 A X C0000002376-08 08/10/21 08/10/22 �GEEN'L AGGREGATE LIMIT APPLIES PER: PRO POLICY 1-1 LOC GENERAL AGGREGATE $ 4,000,01 PRODUCTS - COMPIOP AGG $ 2,000,01 $ OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident $ BODILY INJURY (Per person) $ ANY AUTO OWNED SCHEDULED AUTOS ONLY AUTOS BODILYINJURY(Peraccident } $ HIRED NON -OWNED AUTOS ONLY AUTOS ONLY PROPERTY DAMAGE Per accident $ UMBRELLA LIAB OCCUR EACH OCCURRENCE $ AGGREGATE $ EXCESS LIAB CLAIMS -MADE DED I I RETENTION $ $ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN ANY PROPRIETORIPARTNERIFXFCUTIVE OFFICEWMEMBER EXCLUDED? NIA PER OTH- STATUTE ER E.L. EACH ACCIDENT $ E.L. DISEASE - EA EMPLOYE $ (Mandatory in NH) If yes, describe under E.L. DISEASE - POLICY LIMIT $ DESCRIPTION OF OPERATIONS bElow Professional Liability Each Claim $5,000,000 A Cyber X C0000002376-08 08110/21 08/10/22 Aggregate $5,000,000 Tech E&O DESCRIPTION OF OPERATIONS I LOCATIONS! VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached If more space Is required) COIIier County Board of Commissioners, OR, Board of County Commissioners in Collier County, OR, Collier County Government, OR, Collier County included as an additional insured under the captioned Commercial General Liability on a primary an non-contributory basis if and to the extent required by written contract. Collier County Board of County Commissioners 3295 Tamiaml Trail E. Naples, FL 34112 ELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFOR THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZE PRESENTATIVE ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD Packet Pg. 1998 16.D.19.b A "11 /08/2021® CERTIFICATE OF LIABILITY INSURANCE DATE(M/Y) 021 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED C REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. C IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be j endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A is on this certificate does not confer riahts to the certificate holder in lieu of such endorsement(s). PRODUCER Aon Risk Services, Inc of Florida 1001 Brickell Bay Drive, Suite #1100 Miami, FL 33131-4937 CONTACT NAME; Aon Risk Services, Inc of Florida 1 ADDRESS: ADP.COI.Centera(,Aon.com INSURER(S) AFFORDING COVERAGE NAIC # INSURER A: Illinois National Insurance Cc 23817 INSURED INSURER B : ADP TotalSource FL XVI, Inc. 10200 Sunset Drive INSURER C : Miami, FL 33173 ALTERNATE EMPLOYER INSURER D : 5 Point Solutions LLC INSURER E 204 Caughman Farm Lane Suite 201 Lexington, SC 29072 INSURER F : COVERAGES CERTIFICATE NUMBER: 3760104 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LIMITS SHOWN ARE AS REQUESTED. INSR LTR TYPE OF INSURANCE ADDL INSR SUBR WVD POLICY NUMBER POLICY EFF (MM/DD/YYYY) POLICY EXP (MM/DD/YYYY) LIMITS COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ DAMAGE TO TED CLAIMS -MADE ❑ OCCUR PREMISES (Ea occurrence) $ MED EXP (Any one person $ PERSONAL & ADV INJURY $ GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ POLICY PROJECT LOC PRODUCTS - COMP/OPAGG $ $ OTHER INED SINGLE LIMIT COMAUTOMOBILE LIABILITY (Ea aBcktenl $ BODILY INJURY Perperson) $ ANY AUTO OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY Per accident $ HIRED NON -OWNED PROPERTY DAMAGE AUTOS ONLY AUTOS ONLY Per accident $ UMBRELLA LIAB OCCUR HCLAIMS-MADE EACH OCCURRENCE $ AGGREGATE $ EXCESS LIAB DEC RETENTION $ A WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y/ N WC 038361533 FL 07/01/2021 07/01/2022 X PER STATUTE OTH- ER E.L. EACH ACCIDENT $ 2,000,01 ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? N / A E.L. DISEASE - EA EMPLOYEE $ 2,000,01 (Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT 1 $ 2,000,01 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) All worksite employees working for 5 POINT SOLUTIONS LLC, paid under ADP TOTALSOURCE, INC.'s payroll, are covered under the above stated policy. 5 POINT SOLUTIONS LLC is an alternate employer under this policy. RE: For any and all Work Performed on Behalf of Collier County. CERTIFICATE HOLDER CANCELLATION Collier County Board of County Commissioners 3295 Tamiami Trail E. Naples, FL 34112 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE Vfi �sk 'LYLtiG F Lfi 4F lotida © 1988-2015 ACORD CORPORATION. All ri hts reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD Packet Pg. 1999 16.D.19.c coer coHnty Administrative Services Department Procurement Services Division COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS REQUEST FOR PROPOSAL (RFP) FOR Mental Health Data Collaborative SOLICITATION NO.: 20-7783 Geoff Thomas, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-6098 Geoff.Thomas@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. Packet Pg. 2000 16.D.19.c SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 20-7783 PROJECT TITLE: Mental Health Data Collaborative PRE -PROPOSAL CONFERENCE: No Pre -Proposal Conference LOCATION: PROCUREMENT SERVICES DIVISION, CONFERENCE ROOM A, 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 DUE DATE: September 7, 2020 at 3:00 P.M. PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: hlt2s://www.bidsync.com/bidsync-cas INTRODUCTION As requested by the Corporate Business Operations Division (hereinafter, the "Division or Department"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County") has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. BACKGROUND In December 2019, the Collier County Board of County Commissioners approved a five-year plan for mental health and addition services. One of the priorities was to establish a mental health and substance use disorder data collaborative for data sharing, collection, and outcomes reporting. Chapter 163.62 F.S. authorizes governmental and certain private agencies to share information. The mission of a mental health and substance use disorder data collaborative would be enhancing the delivery of mental health programs to Collier County residents by encouraging communication and collaboration among all related community providers, organizations, interested government agencies, and educational institutions. Potential partners would include, among others, the Collier County Board of County Commissioners, Clerk of Circuit Court, Collier County Sheriffs Office, the 20' Judicial Circuit, Central Florida Behavioral Health Network, David Lawrence Center, Collier County Public Schools, Florida Department of Juvenile Justice, and the University of South Florida (USF) Department of Mental Health , Law and Policy (Louis de la Parte Florida Mental Health Institute), among others, would be the primary members of the collaborative. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. All goods are FOB destination and must be suitably packed and prepared to secure the lowest transportation rates and to comply with all carrier regulations. Risk of loss of any Goods sold hereunder shall transfer to the COUNTY at the time and place of delivery, provided that risk of loss prior to actual receipt of the goods by the COUNTY nonetheless remain with VENDOR. c 0 c� .2 0 U) M Go ti 0 N am E z 0 M a 2 Packet Pg. 2001 This solicitation is for a comprehensive database solution which is to include all software and support services to install and operate the proposed web -based system. The complete scope of work is dependent upon the chosen solution. Services may include but not limited to access to contractor's solution; training staff on the features and functionalities; technical support; maintenance of the system; and periodic installation of updates and upgrades as they become available. Interfaces or data file uploads from several existing systems may be required. Required Services: 1. Collier County is seeking to implement a collaborative data management information system (MIS) in a fixed, not -to -exceed price contract. The system must be a commercially available collaborative data management system that, in its original configuration (and likely with some customization), can adapt to the County's specific processes, provides an integrated case management and performance and analysis tools that meets the needs of the County. The MIS must be able to collect, store, and summarize information obtained throughout the mental health services process. This includes the ability to enter information contained across forms and paperwork for each participant, such as intake and discharge forms, assessments, and workflow and treatment tracing documents, schedule and track attendance at events/hearings, and produce progress reports for case reviews and the ability to enter assessment data into the MIS and generate assessment, intake and discharge documents. The MIS must allow certain users to track, analyze, and export the data in order to meet the evaluation and reporting requirements set by multiple grant fenders, including the Substance Abuse and Mental Health Services Administration (SAMHSA) and the Bureau of Justice Assistance (BJA). This includes the ability to both export raw data into specific formats for external evaluation and generate customized reports with information on outcome analyses and performance measures for reporting. Ideally, it would be highly beneficial if the MIS also had the capability to import raw data into the system, as SAMHSA has a separate reporting requirement that is completed via an online interface, and standard court case information is stored in a separate case management system. 4. Given that the current operations, data collection, and data reporting procedures vary across the service providers, we describe our specifications for the MIS that we would like to be incorporated across the treatment courts below. Additional, but likely minimal, customizations and/or changes may be requested prior to or after the vendor selection process as data management needs and grant reporting requirements change. Additionally, the system to be acquired must be fully implemented and operational in at least one County or Municipality of similar size and scope. The County will consider a software -as -a -service solution hosted by the responder or a third party. 6. Application Compatibility Specifics a. Capability to support a variety of browsers, including Microsoft Edge, Firefox, Google Chrome, and Safari. b. Support the storage and display of all the common file formats including, but not limited to, HTML, JPEG, TIFF, PDF, MS Word, MS Excel, etc. c. Complies with United States Section 508 accessibility requirements. d. Support a configurable data retention policy that is comprehensive to both data and images. e. Ability to transfer data from other case management systems at case initiation, through an integration, would be ideal in the future. f. The product must have all API exposed for integration with other applications and shall conform to Web Services Industry Standards. 7. Security and Confidentiality pecifications a. Capability to provide compliance with HIPAA and all federal and state privacy and security standards. The vendor is expected to follow best practices and standards for data security and data loss prevention. b. Capability for authorized staff to be able to create and manage user accounts and assign access based on roles. Capability for authorized users to terminate a user account, but retain all history associated with the user's activity (in order to maintain a history of changes to a case in the event of staff turnover or role changes). c. Capability to ensure that sensitive or confidential information on any displayed page is only viewable by users with the required authorization. Capability to dynamically display functions and capabilities consistent with the user's privileges (e.g. Add, View, Edit, Delete). Capability to allow supervisory data entry/modification overrides. c m E m L a L O c d c 0 2 0 M Go 1- ti 0 N c m s Q Packet Pg. 2002 16.D.19.c d. Login credentials should be encrypted. System configuration at the Court, role, and user levels. Supports strong password techniques. Provides a secure mechanism for password resets. Must be SAML 2.0 compliant and allow for Single Sign On (SSO) functionality with Active Directory and Azure AD. e. Capability to log all user interactions, tracking what information was changed, who changed it and when, and provide an administrator access to the logs. Capability to monitor database deletes/changes/modifications. f. Capability to mark all required data items on a data entry page. Capability to prevent read-only data items from being modified. Capability to highlight input errors (e.g. missing data, incorrect format, DOB is in the future) and prompt user for correction. Capability to provide proper validation to prevent invalid data from being entered or saved in the system. Capability to display clear error messages to help a user understand and resolve the encountered error. g. Capability to prompt user to save or cancel if user attempts to exit the screen or log out of system with unsaved changes. h. Capability to run Error reports and Usage statistics reports. Case Tracking and Management Specifications a. Capability to auto -generate a unique case and participant ID for each new case that is entered into the system. Ability to generate nested IDs that are linked to each other (e.g. generate Parent IDs, Child IDs, a Family ID and a Case ID that is primarily linked to the primary participant on the case). Capability to link multiple cases under one participant. b. Capability to copy client case information to create a new case or profile related to an existing one (e.g. in situations concerning families). Once a case has been created, capability for real-time updates; ideally, each authorized user can access different parts of the same case (and/or lock certain parts of the case while in edit mode). c. Capability to create data entry defaults including, but not limited to, dates. Capability to provide data entry formatting in applicable input fields (e.g. phone number, DOB). Capability to populate automatic time standards. Capability to assign staff to participant (e.g. service provider, case manager, treatment provider and counselor, probation/parole officer). d. Capability to allow local customization of screening and assessment tools and intake/discharge forms so the MIS is matched to the physical documents and data entry can be streamlined (details regarding general variables to include are described under "Data Elements"). Capability to configure system data inputs in order to generate required forms. e. Capability to support searching by metadata (e.g. case type, case ID, case name, etc.). Capability to search results to be exported to file formats like PDF or Microsoft Excel. f. Mechanism for sorting out any subgroups or subset of clients using any combination of the variables in the data system and then allow for export into a report or a file format (e.g. Microsoft Excel, Microsoft Word, or PDF). g. Able to upload scanned documents for storage and reference, such as signed consent forms, treatment progress reports, etc. h. Capability to apply the same update to multiple cases and apply mass update. Capability to apply the same activity to a group of service participants. i. Capability to support and provide the ability for user notification of events, and to generate notices. j. Capability to configure program phases and track the program phases. k. Capability to generate Status Summary screens/reports to show case where cases are in the workflow. Capability to run standard and custom ad -hoc reports related to program operations/treatment received. Capability for users to perform ad hoc database inquiries based on their role -based access. 1. Capability to provide user/staff notification of required action triggered by prior activity regarding a court participant that includes anticipated time to complete. Workflows are also important components in the evaluation process, as SAMHSA grantees are required to submit entrance, follow-up, and exit interviews within a specified time period based on intake and discharge dates. m. The system must provide the capability to capture data related to scheduling/calendaring such as, but not limited to, scheduled court hearing details like date, outcome, parties present, etc. Capability to export or print certain participant case information in a report/summary format (e.g. includes data elements such as testing dates, sobriety information, provider notes, etc.) on a weekly basis to support case review meetings prior to court and service provision. n. Capability to capture referral source and capability to track disposition of referral (i.e. screened, accepted, rejected with reason for rejection; participation rate/status, etc.). c 0 c� 2 0 M w ti 0 N c m s Q 4 Packet Pg. 2003 16.D.19.c o. Capability to document staffing to include recommendations and comments on a case for printing or viewing oy service providers. p. Capability to function on mobile applications, for case managers to alert participants about upcoming court hearings, drug tests, and treatment appointments, as well as to alert case managers about participants missing appointments, failing drug tests, etc. Analysis and Reporting Specifications a. Capability for report results to be exported to formats including Microsoft Excel/CSV, Microsoft Word, and PDF. Capability for all raw program data to be exported to Microsoft Excel/CSV in a pre -specified data structure which would not require data transformation/reshaping to support advanced analyses by the Court and/or external evaluator. b. Where appropriate, reports should be generated for an individual participant to include specific criteria or for a group of participants who are selected from a participant list or generated based on search criteria (i.e. report generation based on who has recent drug tests or recent risk assessment outcomes). Capability to schedule reports to run at a specific time. c. Capability for an authorized user to perform ad hoc data inquiries for all or some service providers. Capability for authorized users to specify which data element(s) to export and which file format to export. d. Capability to provide summary information about the participant and the case (e.g. participant name, case number, admission date, phase, status, status date, gender, race/ethnicity, probation/parole officer, court hearing date(s), treatment provider/staff, etc.). Capability for user to specify criteria based on the status of the participant's case (e.g. at intake, the participant report will summarize participant demographics; at discharge, participant report will summarize demographics, service utilization, and whether the case was successful, etc.). e. To provide details regarding treatment plan components, diagnosis, goals, objectives, methods, status, discharge data, progress notes from treatment provider, etc. f. Capability to interactively analyze program data and do so in real time. Capability to have at least two separate subgroups or variables actively available for analysis at the same time. Capability to describe the frequency and percent of participants having each coding value for any categorical variables in any selected subgroup. Capability to describe the mean, standard deviation, and range for each continuous variable in any selected subgroup. Capability to calculate the difference between any selected subgroups for any categorical variable. g. Capability to showcase dashboard view of court participants based on appropriate filters and/or variable selection. Capability to graphically display the coding values for any categorical variables in any selected subgroup as a horizontal bar chart ranked from highest to lowest frequency/percent without requiring the subgroup to be resorted. Capability to graphically display the distribution of values in any subgroup for any continuous variable as a histogram without requiring that the subgroup be resorted. h. Capability to analyze overall program performance based on specified outcome measures (e.g. percentage of participants in stable housing at discharge compared to intake; length of time in program; identify treatment plans or provider who perform well). Capability to provide operational information and aggregate statistics that meet federal requirements. 10. Data Elements Specifications a. Demographic and related information: e.g. gender, race, ethnicity, DOB, age, severity of substance use, education history, employment history, military, family information, health information (physical and mental), welfare, housing, child support obligations, income level, address/phone number, name and aliases, initial and plead charge, sentencing information, digital picture, insurance information, social services eligibility and status, criminal history, prior treatment court participation, etc. b. Referral and admission process: e.g. referral origin or source and date, referral party data (related parties), screening dates (legal and clinical), acceptance or denial date, exit status (graduated, terminated, transferred, etc.). c. Intake/Placement: e.g. assessment instruments (Level of Care screen, diagnosis, etc.), screening tools used to determine program eligibility, criminal history, risk assessment (date, level, type — RANT, etc.), history of use/abuse of a controlled substance or alcohol, special circumstances, etc. d. Program operations/services received: e.g. date of treatment program entry, date of exit from treatment, date of completion, number of drug tests, results of drug tests, details of outpatient visits while in program, residential treatment details, program outcome (graduated, terminated), participant education and employment details upon entry and completion, treatment providers, treatment history, test results, program attendance, sanctions, incentive and therapeutic adjustments, etc. Q Packet Pg. 2004 16.D.19.c e. Recidivism: e.g. whether participant recidivated, degree, offense, offense date, disposition, etc. f. Drug screen history: test date, drugs tested, drug test type, results, numeric values and cut-off levels, average and actual number of drug tests, average and actual number of drug tests that are positive, negative, adulterated, etc. g. Referrals tracking: e.g. number of participants referred, number referred aggregated by gender, number/percent of referrals screened, number/percent of referrals admitted, total/percent of referrals not admitted aggregated by reasons for non -admission. Total/percent of referrals not admitted aggregated by gender. Average days between arrest and referral or appointment by counsel, average days between arrest and screening for Treatment Court, E average age of those admitted to program, number/percent of those admitted aggregated by gender. m d h. Time in program/phases: Average days between entering program and first treatment visit, average and actual days Q from entering program to removal, average and actual days from entering program to completion, average and L actual days from entering program to removal or completion (combined), average days from entering program to c removal, average days from entering program to completion, average days from entering program to completion, d average days from entering program to removal or completion (combined). V i. Treatment tracking: Average number of outpatient visits while in the program, average days in residential treatment while in the program, average number of treatment court hearings per participant. 1) Program outcomes: vi Number/percent of those admitted who graduate from the program, number/percent of those admitted who are o terminated from the program, total number terminated aggregated by reasons for termination, number/percent of participants employed upon entry/exit from the program, number/percent of participants who had no high school N diploma upon entry and number/percent of participants who have a GED upon exit. c j. Recidivism information: Number/percent of participants who had new charges while in treatment programs, a number/percent of participants who had charges after completing or being terminated from collaborative court. LO k. Health information: Number/percent who have a mental health diagnosis at entry, number/percent who received > mental health treatment before entering treatment court, number/percent who received alcohol and drug treatment before entering drug court, number/percent aggregated by primary drug of choice, number/percent of primary diagnosis, number/percent of insurance and type upon entry. to Offense information: Total admitted aggregated by type of offense (by offense category). 11. Implementation of Services and Technical Support a. Vendor shall provide the county with technical support to train, advise, and assist during initial onboarding of software program and throughout the term of the contract. b. Licensed technical advisors shall provide in person and virtual training to any County Staff end users. c. A technical support hotline shall be made available for County Staff during regular business Hours 8:00 AM to 5:00 PM. d. Vendor shall provide in person and online training and technical support through out the life of the contract. REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short -listing firms. c The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked = firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations o to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be M developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the go Board of County Commissioners. 0 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. N 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, E staffing and organizational structure. z V 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. Q 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 6 Packet Pg. 2005 16.D.19.c 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. c 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY' S Selection Committee to score E each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. d Proposals must address the following criteria: a L O RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 0 Points 2. Certified Woman and/or Minority Business Enterprise 5 Points 3. Work Plan 30 Points 4. Cost of Services to the County 25 Points 5. Experience and Capacity of the Firm 15 Points 6. Specialized Expertise of Team Members 15 Points 7. Local Vendor Preference 10 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled, at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY ti Provide a cover letter, signed by an authorized officer of the firm, indicating the underlying philosophy of the firm in N providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact 04 person(s) concerning proposal. Submission of a signed Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. N c 0 EVALUATION CRITERIA NO. 2: CERTIFIED WOMAN AND/OR MINORITY BUSINESS ENTERPRISE (5 Total Points Available) .2 Submit certification with the Florida Department of Management Service, Office of Supplier Diversity as a Certified Woman U) and/or Minority Business Enterprise. w 1- ti EVALUATION CRITERIA NO. 3: WORK PLAN (30 Total Points Available) N In this criteria, include but not limited to: E • Detailed plan of approach (including major tasks and sub -tasks). • Detailed project plan to establish the database to house collaborative data, including MIS design, Q configuration and timetable • Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. 7 Packet Pg. 2006 16.D.19.c EVALUATION CRITERIA NO.4: COST OF SERVICES TO THE COUNTY (25 Total Points Available) In this criteria, include but not limited to: • Provide the projected total cost to provide the work as described in this RFP. • Provide the cost of any ongoing services that will be necessary to maintain the data software once established. • Provide an anticipated fee schedule for maintenance, support, and training. EVALUATION CRITERIA NO. 5: EXPERIENCE AND CAPACITY OF THE FIRM (15 Total Points Available) In this criteria, include but not limited to: Provide information that documents your firm's and subcontractors' qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Describe the various team members' successful experience in working with one another on previous projects. Provide information on how the firm has delivered their expertise to your other clients and the results of those engagements. The County requests that the vendor submits no fewer than three (3) and no more than ten (10) completed reference forms from clients (during the past five years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the vendor that best represent projects of similar size, scope and complexity of this project using form provided in Attachment B — Form 8. Vendors may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 6: SPECIALIZED EXPERTISE OF TEAM MEMBERS (15 Total Points Available) In this criteria, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub -vendors and attach letters of intent from stated sub -vendors to work on behalf of the County. These letters must be included with proposal submission. EVALUATION CRITERIA NO. 7: LOCAL VENDOR PREFERENCE (10 Total Points Available) Local business is defined as the vendor having a current Business Tax Receipt issued by the Collier or Lee County Tax Collector prior to proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier or Lee County from which the vendor's staff operates and performs business in an area zoned for the conduct of such business. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List)*** Packet Pg. 2007 DocuSign Envelope ID: D40DlB5A-433A-4F5B-84DC-6CFE82D39551 16.D.19.e 001[1'er County Administrative Services Department Procurement Services Division Notice of Recommended Award Solicitation: 20-7783 Title: Mental Health Data Collaborative a� Due Date and Time: October 8, 2020 @ 10:00 A.M. Respondents: Company Name City County State Final Ranking Responsive/Responsible 5 Point Solutions LLC dba Lexington Columbia SC 1 YES/YES Five Point Solutions LLC Bitfocus, Inc. Las Vegas Clark NV 2 YES/YES Accountable Care Boston Suffolk MA N/A YES/YES Transactions Inc. dba Active Care ServingLynk Inc. HSLynk Saint Pinellas FL N/A YES/YES Petersburg SPIRIT, Inc. dba Spirit South Volusia FL N/A YES/YES Solutions Daytona Webauthor.com LLC Royal Palm Palm Beach FL N/A YES/YES Beach ZPro Solutions Inc. Naples Collier FL N/A YES/YES Utilized Local Vendor Preference: Yes 0 No - Recommended Vendor(s) For Award: On August 6, 2020 the Procurement Services Division released Request for Proposal 20-7783 Mental Health Data Collaborative. 28,550 firm were notified, 188 firms viewed the information, and seven (7) responsive and responsible proposals were received on October 8, 2020. A minimum of three references were requested from clients of projects with similar size for which the firm provided services similar in scope and complexity within the past five (5) years. On February 5, 2021, the committee scored each proposal and shortlisted the top two (2) firms for presentations. Presentations were held on April 26, 2021 to rank the two (2) firms. Awards is recommended to 5 Point Solutions LLC dba Five Point Solutions LLC as the number one firm. Contract Driven = Purchase Order Driven 0 DocuSigned by: Project Manager: by: uired Sienatures Procurement Strategist: I 'V`4o'"`4 5/4/2021 Z Waw. ,pnt Services Director: 41 H Sandra Herrera 5/4/2021 Date Packet Pg. 2008 `suol;nloS;ulod g - anl;eaogelloC) eleQ 4lieGH IeluaW £8LL-OZ : VZSOZ) 6ullueb leU1=l £8LL-OZ :}uaua4oeUV O U A x �F z O It oc H N 3 w O N O Ax � � N CL O bA r N y r.a W O O U w w U a� a z o O � kn C,] i n rn 0 0 N 61 a r m Y V R a FIVEPOINT SOLUTIONS Response to RFP Solicitation No. 20-7783 Mental Health Data Collaborative Collier County Government Procurement Services Division Co�C ie-� 3295 Tamiami Trail East, BLDG C-2 County Naples, Florida 34112 L•y Due Date: October 8, 2020 10:00 AM EDT Ies(@mvfivepoint.co Letter of Transmittal September 8, 2020 Collier County Government Procurement Services Division 3295 Tamiami Trail East, BLDG C-2 Naples, Florida 34112 N FIVEPOI NT SOLUTIONS Re: FivePoint Solutions Response to RFP Solicitation No. 20-7783 Mental Health Data Collaborative FivePoint Solutions is very pleased to provide a response to RFP Solicitation No. 20-7783 Mental Health Data Collaborative for the Collier County Government consortium. Specializing in providing government solutions, FivePoint Solutions has over 10 years of experience in design, development and delivery of Case Management Systems for Specialty Courts, Probation, Pre -Trial Services, Health Divisions and School Safety Solutions. Based on our vast experience with Treatment Courts and Departments' of Health, we are highly confident that the proposed CaseWorX system will not only provide the County with the best value but more importantly create an environment for a positive impact on the lives of the participants and the overall community. The FivePoint Solutions team developed CaseWorX for Treatment Courts to meet the existing need for more organization and a streamlined system for the court process. With so many team members involved, it's easy for information to fall through the cracks. Our solutions make it possible to get all of the County's program team members on the same page making it easier to evaluate and track integration of care activities, track referrals, and generate reports to measure the effectiveness and successful outcomes of the program. Since 2014, the proposed CaseWorx solution has been implemented in sixteen (16) different states, including statewide solutions in Georgia, Oregon, West Virginia, Wyoming, and a currently active project in Mississippi. The total number of Programs in the United States utilizing CaseWorX for their Treatment Court is over 200. Our clients have utilized the software to provide data to their state, as well as, federal grants including BJA and SAMHSA. We certainly look forward to having the opportunity to provide the Collier County Board of Commissioners with a demonstration of our proposed CaseWorX solution. The key point of contact for any questions or clarifications that may be required in connection with this response is Sam Morgan, Regional Sales Director via email at smorgan@myfivepoint.com or by phone at 803-490-7909. Thank you for your time and consideration. Sincerely, C/�9" G Z-199f Cicero G Lucas (Sep 8, 2020 14:27 EDT) Cicero G. Lucas, Chief Executive Officer FivePoint Solutions LLC 204 Caughman Farm Lane, Suite 201 Lexington, SC 29702 Phone: 804-951-2094 Email: rlucas@mvfivepoint.com Contents Letterof Transmittal.......................................................................................................................................................................................................................2 RequiredForms...............................................................................................................................................................................................................................4 InsuranceRequirements Form................................................................................................................................................................................................10 Form5 - Reference Questionnaires.........................................................................................................................................................................................12 EighteenthCircuit, Brevard County, FL....................................................................................................................................................................................12 Superior Court of California, County of Alameda....................................................................................................................................................................13 Georgia Council of Accountability Court Judges (CAJC)...........................................................................................................................................................14 Florida Division of Corporations(sunbiz.org)...........................................................................................................................................................................15 E-Verify Company Profile.........................................................................................................................................................................................................16 WBE/MBE Statement....................................................................................................................................................................................................................17 FivePointSolutions Response Matrix............................................................................................................................................................................................18 ProjectWork Plan.........................................................................................................................................................................................................................22 CaseWorXCase Management Solution...................................................................................................................................................................................22 AzureGovernment Cloud Services..........................................................................................................................................................................................27 AnnualMaintenance Support Programs..................................................................................................................................................................................30 CustomizableData Integration................................................................................................................................................................................................31 Security Administration, Users & Role Management..............................................................................................................................................................32 CaseTracking and Management.............................................................................................................................................................................................33 DetailedPlan of Approach.......................................................................................................................................................................................................76 DetailedProject Plan...............................................................................................................................................................................................................77 SamplePMO Report from Past Project....................................................................................................................................................................................80 Costof Services to Collier County.................................................................................................................................................................................................81 CaseWorX Web -based Case Management System..................................................................................................................................................................81 FivePoint Solutions Experience & Capabilities..............................................................................................................................................................................82 OurPhilosophy........................................................................................................................................................................................................................82 BuyAmerican Act Compliance Statement...............................................................................................................................................................................82 Experience Relevant to Similar Projects........................................................................................................................................................................................83 SantaClara Collaborative Courts.............................................................................................................................................................................................83 Georgia Council of Accountability Court Judges (CACJ)...........................................................................................................................................................83 Oregon Criminal Justice Commission (CJC) and Oregon Department of Justice(OJD).............................................................................................................84 Wyoming Court Supervised Treatment Court Programs.........................................................................................................................................................84 St. Louis Accountability Court Data System Project.................................................................................................................................................................85 SpecializedExpertise of Team Members......................................................................................................................................................................................86 Technical Lead: Chris Wilson, Director of Software Development..........................................................................................................................................87 Director of Project Management Office: Michelle Kiedrowski................................................................................................................................................89 Customer Success Manager: Libby Blackwell..........................................................................................................................................................................91 ProjectManager: Amanda Lewis.............................................................................................................................................................................................94 Project Manager/Business Analyst: Andrew Hickman.............................................................................................................................................................97 SupportLead: David Barton.....................................................................................................................................................................................................98 Addendum(s) to the Solicitation..................................................................................................................................................................................................99 SupplementalInformation..........................................................................................................................................................................................................104 3 Required Forms Collier County Administrative Servims Department Procurement Services Division Vendor Check List IMPORTANT: Please review carefully and submit with your Proposal/Bid. All applicable documents shall be submitted electronically through BidSyne. Vendor should checkoff each of the following items: ® General Bid Instructions has been acknowledged and accepted. ® Collier County Purchase Order Terms and Conditions have been acknowledged and accepted. ® Form 1: Vendor Declaration Statement ® Form 2: Conflict of interest Certification ® Proof of status from Division of Corporations - Florida Department of State (If work performed in the State) - hM://dos.myflorida.com/sunbiz/ should be attached with your submittal. ® Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposallbid. ® Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal or you MAY be DEEMED NON -RESPONSIVE ® E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal. ® Form 4: Certification for Claiming Status as a Local Business, if applicable, has been executed and returned. Collier or Lee County Business Tax Receipt should be attached with your submittal to be considered. ® Form 5: Reference Questionnaires form must be utilized for each requested reference and included with your submittal, id applicable to the solicitation. ® Form 6: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with your submittal. All forms must be executed, or you MAY be DEEMED NON -RESPONSIVE. ® Vendor W-9 Form. ® Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificate(s) within five (5) days of the County's issuance of a Notice of Recommend Award. ® The Bid Schedule has been completed and attached with your submittal, applicable to bids. ® Copies of all requested licenses and/or certifications to complete the requirements of the project. ® All addenda have been signed and attached, or you MAY be DEEMED NON -RESPONSIVE. ® County's IT Technical Architecture Requirements has been acknowledged and accepted, if applicable. ® Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable. —UPDATED JANUARY 28, 2020*** C-�C-Ounty AdmfnlstraWe 8ennces Department procurement Services Division Form 1: Vendor Declaration Statement BOARD OF COUNTY COMMISSIONERS Collier County Government Complex Naples, Florida 34112 Dear Commissioners: The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor hereby declares the instructions, purchase order terms and conditions, requirements, and specifications/scope of work of this solicitation have been fully examined and accepted. The Vendor agrees, if this solicitation submittal is accepted by Collier County, to accept a Purchase Order as a form of a formal contract or to execute a Collier County formal contract for purposes of establishing a contractual relationship between the Vendor and Collier County, for the performance of all requirements to which this solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced solicitation. The Vendor agrees to comply with the requirements in accordance with the terms, conditions and specifications denoted herein and according to the pricing submitted as a part of the Vendor's bids. Further, the Vendor agrees that if awarded a contract for these goods and/or services, the Vendor will not be eligible to compete, submit a proposal, be awarded, or perform as a sub -vendor for any future associated work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this day of S& , 20Ain the County of �p rs , in the State of 5 Q, Firm's Legal Name: 5 Point Solutions LLC dba FivePoint Solutions LLC Address: 204 Caughman Farm Lane, Suite 201 City, State, Zip Code: Lexington, SC 29072 Florida Certificate of M18000001410 Authority Document Number Federal Tax 26-4218743 Identification Number *CCR # or CAGE Code CAGE CODE: 8EJL6 *Only if Grant Funded Telephone: 803-951-2094 Email: rlucas@myfiv,(eepoint.com Signature by: (Typed and written) Title: President/CEO ***UPDATED JANUARY 28, 2020*** Additional Contact Information Send payments to: 5 Point Solutions (required if different from Company name used as payee above) Contactnanne: Sharon Reynolds Title: Business Operations Manager Address: 204 Caughman Farm Lane, Suite 201 City, State, ZIP Lexington, SC 29072 Telephone: 803-951-2094 Email: sreynolds@myfivepoint.com myfivepoint.com Office servicing Collier County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: Email: ***UPDATED JANUARY 28, 2020*** 6 Collier County Adrninistrative Services Deparfinent Prowroment semces Orvision Form 2: Conflict of Interest Certification Affidavit The Vendor certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated with this solicitation does not pose an organizational conflict as described by one of the three categories below: Biased ground rules— The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction for the procurement) which appears to skew the competition in favor of my firm. Impaired objectivity — The firm has not performed work on an affiliated past or current Collier County project identified above to evaluate proposals / past performance of itself or a competitor, which calls into question the contractor's ability to render impartial advice to the government. Unequal access to information — The firm has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the contractor / vendor must provide the following: 1. AlI documents produced as a result of the work completed in the past or currently being worked on for the above -mentioned project; and, 2. Indicate if the information produced was obtained as a matter of public record (in the "sunshine") or through non-public (not in the "sunshine") conversation (s), meeting(s), document(s) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified, may result in the disqualification for future solicitations affiliated with the above referenced project(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knowledge and belief, all relevant facts concerning past, present, or currently planned interest or activity (financial, contractual, organizational, or otherwise) which relates to the project identified above has been fully disclosed and does not pose an organizational conflict. 5 Point Solutions LLC dba FivePoint Solutions LLC Company Name Signature Cicero G. Lucas, President/CEO Print Name and Title State of x ai NQ-eetz\\ ro q County ofX\N -�O N The foregoing instrument was acknowledged before me by means of 154 physical presence or ❑ online notarization, thisV-1-1 day of r (month), ate (year), by Nl ,%AN o\;as (name of person acknowledging). Gor<, �'.vca.sa.n C, Lv Gras (Signature of Notary Pftblic - State off4mi4a) rj C Personally Known OR Produced Identification Type of Identification Produced re, \a. S (Print, Type, or Stamp Commissioned Name of Notary Public) �A -,Ae —UPDATED JANUARY 28, 2020*** co . 7Br 4,nty Administrative SeNioes Department Procurement Servicoa Dtvisiort Form 3: Immigration Affidavit Certification This Affidavit is required and should be signed, by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to be enrolled in the E-Verify program (https://www.e-yerify.aoy/), at the time of the submission of the Vendor's proposal/bid. Acceptable evidence of your enrollment consists of a copy of the properly completed E- Verify Company Profile page or a copy of the fully executed E-Verify Memorandum of Understanding for the company which will be produced at the time of the submission of the Vendor's proposaOid or within five (5) day of the County's Notice of Recommend Award. FAILURE TO EXECUTE THIS AFFIDAVIT CERTIFICATION AND SUBMIT WITH VENDOR'S PROPOSALJBID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE. Collier County will not intentionally award County contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e) Section 274A(e) of the Immigration and Nationality Act ("INA"). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shall be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum of Understanding with E-Verify and to provide proof ofenrollmcnt in The Employment Eligibility Verification System (E-Verify), operated by the Department of Homeland Security in partnership with the Social Security Administration at the time of submission of the Vendor's proposahbid. 5 Point Solutions LLC dba FivePoint Solutions LLC Company Name Signature Cicero G. Lucas, President/CEO Print Name and Title State of` ��(Ns�tj\� Nit County of The oregomg instrument was acknowledged beforejue by means of aphysical presence or CI online notarization, this n- day ofet+�. (month), (year}, by (name of person acknowledging). �c(Signature of Notary Aublic - State of Fior-ida) Sir \�,�e tii tvrn;� �S (Print, Type,.or Stamp Corn issioned Name of Notary Public) ersonall Know OR Produced Identification �� \and . (ia1a\,a () Type of Identification Produced ***UPDATED JANUARY 28, 2020*** Co LI County Administrative Ser0ces DepaAment Procurement Services DIVi51Qn Form 4: Vendor Submittal —Local Vendor Preference Certification (Check Appropriate Boxes Below) State of Florida (Select County if Vendor is described as a Local Business) ❑ Collier County ❑ Lee County Vendor affirms that it is a local business as defined by the Procurement Ordinance of the Collier County Board of County Commissioners and the Regulations Thereto. As defined in Section Fifteen of the Collier County Procurement Ordinance: Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector prior to bid or proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier County from which the vendor's staff operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that receives mail, or a non -permanent structure such as a construction trailer, storage shed, or other non -permanent structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor shall not be considered a "local business" unless it contributes to the economic development and well-being of Collier County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of employment opportunities, support and increase to the County's tax base, and residency of employees and principals of the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who misrepresents the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege to claim Local Preference status for a period of up to one year under this section. Vendor must complete the following information: Year Business Established in ❑Collier County or ❑ Lee County: Number of Employees (including Owner(s) or Corporate Officers): Number of Employees Living in ❑ Collier County or ❑ Lee (Including Owner(s) or Corporate Officers): If requested by the County, Vendor will be required to provide documentation substantiating the information given in this certification. Failure to do so will result in vendor's submission being deemed not applicable. Sign and Date Certification: Under penalties ofpejury. I certify that the information shown on this form is correct to my knowledge. Company Name: Date: Address in Collier or Lee County: Signature: Title: —UPDATED JANUARY 28, 2020— Insurance Requirements Form INSURANCE AND BONDING REOUTREMENTS Insurance / Bond Type Required Limits 1. ® Worker's Compensation Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements Evidence of Workers' Compensation coverage or a Certificate of Exemption issued by the State of Florida is required. Entities that are formed as Sole Proprietorships shall not be required to provide a proof of exemption. An application for exemption can be obtained online at httns^//WXs.fldfs.com/bocexemi 2. ® Employer's Liability $_1,000,000_ single limit per occurrence 3. ® Commercial General Bodily Injury and Property Damage Liability (Occurrence Form) patterned after the current $ 1,000,000 single limit per occurrence, $2,000,000 aggregate for Bodily ISO form Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. 4. ® Indemnification To the maximum extent permitted by Florida law, the Contractor/Vendor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor/ Vendor or anyone employed or utilized by the Contractor/Vendor in the performance of this Agreement. 5. ❑ Automobile Liability $ Each Occurrence; Bodily Injury & Property Damage. Owned/Non-owned/Hired: Automobile Included 6. ® Other insurance as noted: ❑ Watercraft $ Per Occurrence ❑ United States Longshoreman's and Harborworker's Act coverage shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Maritime Coverage (Jones Act) shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Aircraft Liability coverage shall be carried in limits of not less than $5,000,000 each occurrence if applicable to the completion of the Services tinder this Agreement. S Per Occurrence ❑ Pollution S Per Occurrence ® Professional Liability $ _1,000,000_ Per claim & in the aggregate ❑ Project Professional Liability S Per Occurrence ❑ Valuable Papers Insurance S Per Occurrence ® Cyber Liability $1,000,000 Per Occurrence ® Technology Errors & Omissions $1,000,000 Per Occurrence 7. ❑ Bid bond Shall be submitted with proposal response in the form of certified funds, cashiers' check or an irrevocable letter of credit, a cash bond posted with the County Clerk, or proposal bond in a sum equal to 5% of the cost proposal. All checks shall be made payable to the Collier County Board of County Commissioners on a bank or trust company located in the State of Florida and insured by the Federal Deposit Insurance Corporation. 10 8. ❑ Performance and Payment For projects in excess of $200,000, bonds shall be submitted with the executed Bonds contract by Proposers receiving award, and written for 100% of the Contract award amount, the cost borne by the Proposer receiving an award. The Performance and Payment Bonds shall be underwritten by a surety authorized to do business in the State of Florida and otherwise acceptable to Owner; provided, however, the surety shall be rated as "A" or better as to general policy holders rating and Cass V or higher rating as to financial size category and the amount required shall not exceed 5% of the reported policy holders' surplus, all as reported in the most current Best Key Rating Guide, published by A.M. Best Company, Inc. of 75 Fulton Street, New York, New York 10038. 9. ® Vendor shall ensure that all subcontractors comply with the same insurance requirements that he is required to meet. The same Vendor shall provide County with certificates of insurance meeting the required insurance provisions. 10. ® Collier County must be named as "ADDITIONAL INSURED" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Vendor's policy shall be endorsed accordingly. 11. ® The Certificate Holder shall be named as Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. 12. ® On all certificates, the Certificate Holder must read: Collier County Board of County Commissioners, 3295 Tamiami Trail East, Naples, FL 34112 13. ® Thirty (30) Days Cancellation Notice required. 14. Collier County shall procure and maintain Builders Risk Insurance on all construction projects where it is deemed necessary. Such coverage shall be endorsed to cover the interests of Collier County as well as the Contractor. Premiums shall be billed to the project and the Contractor shall not include Builders Risk premiums in its project proposal or project billings. All questions regarding Builder's Risk Insurance will be addressed by the Collier County Risk Management Division. 7/6/20 - CC Vendor's Insurance Statement We understand the insurance requirements of these specifications and that the evidence of insurability may be required within five (5) days of the award of this solicitation. The insurance submitted must provide coverage for a minimum of six (6) months from the date of award. Name of Firm Vendor Signature Print Name Insurance Agency Agent Name 5 Point Solutions LLC dba FivePoint Solutions LLC Date 9/23/20 Cicglo G Z&Af Cite Lucas(` p 23, 2020 D9:A EDT) Cicero G. Lucas, President/CEO Hibbits Insurance Inc. Ann Jordan Telephone Number 843-979-9200 11 Form 5 - Reference Questionnaires Eighteenth Circuit, Brevard County, FL Coder County Adrninlsl a e Services Deparhnerh Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE/ Solicitation: 20-7783 Mental Health Collaborative Reference Questionnaire for: Eiehteenth Circuit. Brevard (Name of Company Requesting Reference Information) 5 Point Solutions LLC dba FivePoint Solutions (Name of Individuals Requesting Reference Information) Name: Lisa Mooty, Program Manager (Evaluator completing reference questionnaire) Emai I: FAX: Company: Drug Court and Veteran Treatment Court (Evaluator's Company completing reference) 321-637-5541 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of Ito 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0. " CaseWorX with custom data collection. reports, Project Description: and specialized raining for Drug and Juvenile Court Completion Date: Awarded2015 Project Budget: $120,000 Project Number of Bays: Ongoing - Annual mainienancelsupport contract Item Criteria Score must be completed 1 Ability to manage the project costs (minimize change orders to scope). r 2 Ability to maintain project schedule (complete on -time or early). / 3 Quality of work p 4 Quality of consultative advice provided on the project. `D 5 Professionalism and ability to manage personnel. O 6 Project administration (completed documents, final invoice, final product turnover, invoices, manuals or going forward documentation, etc-) A 7 Ability to verbally communicate and document information clearly and succinctly. /0 8 Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction)_ I V TOTAL SCORE OF ALL ITEMS 00 C5,e Avr Y/y/x —UPIYA7 EA JANUARY 28, 2020- 12 Superior Court of California, County of Alameda Coder County Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: 20-7783 Mental Health Collaborative Reference Questionnaire for: Superior Court of California County of Alameda (Name of Company Requesting Reference Information) 5 Point Solutions LLC dba FivePoint Solutions (Name of Individuals Requesting Reference Information) Name: Monica Parran (Evaluator completing reference questionnaire) m Company: Superior Court of California, Alameda County (Evaluator's Company completing reference) Collier County has implemented a process that collects reference information on firms andtheirkey personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the fmn/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in aparticular area, leave it blank and the item or form will be scored "0." Implementing CaseWorX for Mental Health, Project Description: Family, and Adult Treatment Court programs_ Completion Date: Awarded 2020 - CwTunt lmplumcntation Project Budget: $140,000 per year Project Number of Days: Ongoing Annual Maintenance Contrast Item Criteria Score must be completed) I Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 1 3 Quality of work. 1 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 100 Monica Parran 1°*UPDATED .JANt..ARY 28, 2020*** 13 Georgia Council of Accountability Court Judges (CAJC) Coder County Administrative Services Department crocuremert Services Division Form 5 Reference Questionnaire CUUSE ONE FORM FOR EACH REQUIRED REFERENCE) 20-7783 Mental Health Collaborative Reference Questionnaire for: Georgia Council of Accountability Court (Name of Company Requesting Reference Information) _ 5 Point Solutions LLC dba FivePoint Solutions (Name of Individuals Requesting Reference Information) Name: Taylor Jones, Executive Director (Evaluator completing reference questionnaire) Email: Georgia Council of Accountability Court Company: Judges (CACJ) (Evaluator's Company completing reference) Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firs to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and I representing that you were very unsatisfied (and would never hire the firm/indivdival again). if you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Implemented I00 Courts which involved individual onsito training for each client, custom configuration, port development; developed Project Description: re state reporting engine Completion Date: 2013 to Present Project Budget: $2 000 000 Project Number of Days: On ing- annual maintenance/support contract Item Criteria Score must be completed I Ability to manage the project costs (minimize change orders to scope). 0 2 Ability to maintain project schedule (complete on -time or early), 3 Quality of work. t D 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) t D 7 Ability to verbally communicate and document information clearly and succinctly. 8 Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. D 10 Overall com fort level with hiring the company in the future (customer satisfaction). TOTAL SCORE OF ALL ITEMS 14 Florida Division of Corporations (sunbiz.org) 9/4/2020 Detail by Entity Name LV-rtme WSlate ! Dif C,[UP,Uw I S-,h Re do I Saa h V_EE1jLy Neme f Detail by Entity Name Foreign Limited Liability Company 5 POINT SOLUTIONS, LLC Filing Information Document Number M18000001410 FEUEIN Number 26A218743 Date Filed 0210812018 State SC Status ACTIVE Princloal Address 905 OLD CHEROKEE ROAD LEXINGTON, SC 29072 mamu g9tldC95fi P.O. BOX 498 LEXINGTON, SC 29071 Registered Agent Name & Address REGISTERED AGENTS, INC. 7901 4TH STREET NORTH SUITE 300 STPETERSBURG, FL 33702 Address Changed: 03/2512019 Authorized Person (gj 22tail Name & Address Title MBR LUCAS, CICERO G. IV P.O. BOX 498 LEXINGTON, SC 29071 Annual Reports Report Year Filed Date 2019 03l26f2019 2020 GQ011202D Document imaaex WOV2020-ANNUAL REPORT Mewlmegaln PDFfermat 03/ 019-ANNUALREPORT Me invigem FOFMmM 0210or2018-Foreicn Llmiled Mew image in PDF format search .sun biz.orgll nq u iry/CorporationSearchlSearch ResultDetail?inqu irytype=EntityN a me&d i rectionType=l n itial&searchNameOrder--5POI NTSOL UTI ... 111 15 E-Verify Company Profile 9/4/2020 How To Find Participating Employers Visit ourTemporaryPolicies (lnode/5D93) Related to COVID-19 page for E-Verify and Form I-9 changes due to COVID-19. 05hars This Page Ulwwwaddthis.wmlbookmark.php7r250) HOW TO FIND PARTICIPATING EMPLOYERS Use the E-Verify search tool to find employers who are currently enrolled in E-Verify. Your search will display the following information: • Emptayername-The name the employer used when they enrolled in E-Verify. This can be the business'legal name, a trade name, or an abbreviation. • Doing Buslness As tDW name -The name an employer uses publicly. The public may seethe DBA, but the employer may have used another name when they enrolled in E Verify. • AccountStatus- Indicates whether the account is currently enrolled or terminated. • Enrollment date - The date the E-Verify Memorandum of Undemlanding is signed. • Termination Date -The E-Verify Memorandum of Understandingterminatiou date. • Workforce sine- Appears as long as the employer reported they have at least five employees. • Numberefhiring sites -The locations where employers hire employees and where they complete Form 1-9. • Hiring site locations(by state) -The geographic location(s)of hiring sites, by state, reported by the employer. Parameters: • u5rsupdates the search tool data every quarter. • Employers report their own data at the time they enroll in E-Verity. The accuracy and completeness of the data depend on what was submitted by employers at the time of enrollment and as reported throughout the employers relationship with E-Verify. • Review Employer Data Parameters(/employer-data-parameters) Search EmP14y�1'brer nessm name-5%2OPoint%20Suluttnns&fietd account _status value-AIIRTtemc oar age-10&viewsreferenre%5Bdata%50%5Btitle%50-0&viewsreference%5Bdata%50% 5 Point Solutions 5 Point Solutions, LLC Showing Ito 2 of 2 entries. ENROLLING IN E-Verify IS EASY! WANT TO LEARN MORE? E-Verity ENROLLMENT Uemployers/enrolling-in-e-verify) Last Updated Dace: 03131 j2020 hftps:llwww.e-verify.gov/about-e-verify/e-verity-datathow-to-find-participating-employers?business-name=5 Point Solutions&field_account_status_valu... 111 16 WBE/MBE Statement FivePoint Solutions is neither a certified WBE nor a MBE company. 17 FivePoint Solutions Response Matrix RequiredCompliance 1. Collier County is seeking to implement a collaborative data management information system (MIS) in a fixed, YES not -to -exceed price contract. The system must be a commercially available collaborative data management system that, in its original configuration (and likely with some customization), can adapt to the County's specific processes, provides an integrated case management and performance and analysis tools that meets the needs of the County. 2. The MIS must be able to collect, store, and summarize information obtained throughout the mental health YES services process. This includes the ability to enter information contained across forms and paperwork for each participant, such as intake and discharge forms, assessments, and workflow and treatment tracing documents, schedule and track attendance at events/hearings, and produce progress reports for case reviews and the ability to enter assessment data into the MIS and generate assessment, intake and discharge documents. 3. The MIS must allow certain users to track, analyze, and export the data in order to meet the evaluation and YES reporting requirements set by multiple grant funders, including the Substance Abuse and Mental Health Services Administration (SAMHSA) and the Bureau of Justice Assistance (BJA). This includes the ability to both export raw data into specific formats for external evaluation and generate customized reports with information on outcome analyses and performance measures for reporting. Ideally, it would be highly beneficial if the MIS also had the capability to import raw data into the system, as SAMHSA has a separate reporting requirement that is completed via an online interface, and standard court case information is stored in a separate case management system. 4. Given that the current operations, data collection, and data reporting procedures vary across the service YES providers, we describe our specifications for the MIS that we would like to be incorporated across the treatment courts below. Additional, but likely minimal, customizations and/or changes may be requested prior to or after the vendor selection process as data management needs and grant reporting requirements change. 5. Additionally, the system to be acquired must be fully implemented and operational in at least one County or YES Municipality of similar size and scope. The County will consider a software -as -a -service solution hosted by the responder or a third party. 6. Application Compatibility Specifics a. Capability to support a variety of browsers, including Microsoft Edge, Firefox, Google Chrome, and Safari. YES b. Support the storage and display of all the common file formats including, but not limited to, HTML, JPEG, TIFF, YES PDF, MS Word, MS Excel, etc. c. Complies with United States Section 508 accessibility requirements. YES d. Support a configurable data retention policy that is comprehensive to both data and images. YES e. Ability to transfer data from other case management systems at case initiation, through an integration, would YES be ideal in the future. f. The product must have all API exposed for integration with other applications and shall conform to Web Services YES Industry Standards. 7. Security and Confidentiality Specifications a. Capability to provide compliance with HIPAA and all federal and state privacy and security standards. The vendor YES is expected to follow best practices and standards for data security and data loss prevention. b. Capability for authorized staff to be able to create and manage user accounts and assign access based on roles. YES Capability for authorized users to terminate a user account, but retain all history associated with the user's activity (in order to maintain a history of changes to a case in the event of staff turnover or role changes). c. Capability to ensure that sensitive or confidential information on any displayed page is only viewable by users YES with the required authorization. Capability to dynamically display functions and capabilities consistent with the user's privileges (e.g. Add, View, Edit, Delete). Capability to allow supervisory data entry/modification overrides. d. Login credentials should be encrypted. System configuration at the Court, role, and user levels. Supports strong YES password techniques. Provides a secure mechanism for password resets. Must be SAML 2.0 compliant and allow for Single Sign On (SSO) functionality with Active Directory and Azure AD. e. Capability to log all user interactions, tracking what information was changed, who changed it and when, and YES provide an administrator access to the logs. Capability to monitor database deletes/changes/modifications. f. Capability to mark all required data items on a data entry page. Capability to prevent read-only data items from YES being modified. Capability to highlight input errors (e.g. missing data, incorrect format, DOB is in the future) and prompt user for correction. Capability to provide proper validation to prevent invalid data from being entered or 18 saved in the system. Capability to display clear error messages to help a user understand and resolve the encountered error. g. Capability to prompt user to save or cancel if user attempts to exit the screen or log out of system with unsaved YES changes. h. Capability to run Error reports and Usage statistics reports. YES 8. Case Tracking and Management Specifications a. Capability to auto -generate a unique case and participant ID for each new case that is entered into the system. YES Ability to generate nested IN that are linked to each other (e.g. generate Parent IDs, Child IDs, a Family ID and a Case ID that is primarily linked to the primary participant on the case). Capability to link multiple cases under one participant. b. Capability to copy client case information to create a new case or profile related to an existing one (e.g. in YES situations concerning families). Once a case has been created, capability for real-time updates; ideally, each authorized user can access different parts of the same case (and/or lock certain parts of the case while in edit mode). c. Capability to create data entry defaults including, but not limited to, dates. Capability to provide data entry YES formatting in applicable input fields (e.g. phone number, DOB). Capability to populate automatic time standards. Capability to assign staff to participant (e.g. service provider, case manager, treatment provider and counselor, probation/parole officer). d. Capability to allow local customization of screening and assessment tools and intake/discharge forms so the MIS YES is matched to the physical documents and data entry can be streamlined (details regarding general variables to include are described under "Data Elements"). Capability to configure system data inputs in order to generate required forms. e. Capability to support searching by metadata (e.g. case type, case ID, case name, etc.). Capability to search YES results to be exported to file formats like PDF or Microsoft Excel. f. Mechanism for sorting out any subgroups or subset of clients using any combination of the variables in the data YES system and then allow for export into a report or a file format (e.g. Microsoft Excel, Microsoft Word, or PDF). g. Able to upload scanned documents for storage and reference, such as signed consent forms, treatment progress YES reports, etc. h. Capability to apply the same update to multiple cases and apply mass update. Capability to apply the same YES activity to a group of service participants. i. Capability to support and provide the ability for user notification of events, and to generate notices. YES j. Capability to configure program phases and track the program phases. YES k. Capability to generate Status Summary screens/reports to showcase where cases are in the workflow. Capability YES to run standard and custom ad -hoc reports related to program operations/treatment received. Capability for users to perform ad hoc database inquiries based on their role -based access. I. Capability to provide user/staff notification of required action triggered by prior activity regarding a court YES participant that includes anticipated time to complete. Workflows are also important components in the evaluation process, as SAMHSA grantees are required to submit entrance, follow-up, and exit interviews within a specified time period based on intake and discharge dates. m. The system must provide the capability to capture data related to scheduling/calendaring such as, but not YES limited to, scheduled court hearing details like date, outcome, parties present, etc. Capability to export or print certain participant case information in a report/summary format (e.g. includes data elements such as testing dates, sobriety information, provider notes, etc.) on a weekly basis to support case review meetings prior to court and service provision. n. Capability to capture referral source and capability to track disposition of referral (i.e. screened, accepted, YES rejected with reason for rejection; participation rate/status, etc.). o. Capability to document staffing to include recommendations and comments on a case for printing or viewing by YES service providers. p. Capability to function on mobile applications, for case managers to alert participants about upcoming court YES hearings, drug tests, and treatment appointments, as well as to alert case managers about participants missing appointments, failing drug tests, etc. 9. Analysis and Reporting Specifications a. Capability for report results to be exported to formats including Microsoft Excel/CSV, Microsoft Word, and PDF. YES Capability for all raw program data to be exported to Microsoft Excel/CSV in a pre -specified data structure which would not require data transformation/reshaping to support advanced analyses by the Court and/or external evaluator. 19 b. Where appropriate, reports should be generated for an individual participant to include specific criteria or for a YES group of participants who are selected from a participant list or generated based on search criteria (i.e. report generation based on who has recent drug tests or recent risk assessment outcomes). Capability to schedule reports to run at a specific time. c. Capability for an authorized user to perform ad hoc data inquiries for all or some service providers. Capability for YES authorized users to specify which data element(s) to export and which file format to export. d. Capability to provide summary information about the participant and the case (e.g. participant name, case YES number, admission date, phase, status, status date, gender, race/ethnicity, probation/parole officer, court hearing date(s), treatment provider/staff, etc.). Capability for user to specify criteria based on the status of the participant's case (e.g. at intake, the participant report will summarize participant demographics; at discharge, participant report will summarize demographics, service utilization, and whether the case was successful, etc.). e. To provide details regarding treatment plan components, diagnosis, goals, objectives, methods, status, YES discharge data, progress notes from treatment provider, etc. f. Capability to interactively analyze program data and do so in real time. Capability to have at least two separate YES subgroups or variables actively available for analysis at the same time. Capability to describe the frequency and percent of participants having each coding value for any categorical variables in any selected subgroup. Capability to describe the mean, standard deviation, and range for each continuous variable in any selected subgroup. Capability to calculate the difference between any selected subgroups for any categorical variable. g. Capability to showcase dashboard view of court participants based on appropriate filters and/or variable YES selection. Capability to graphically display the coding values for any categorical variables in any selected subgroup as a horizontal bar chart ranked from highest to lowest frequency/percent without requiring the subgroup to be resorted. Capability to graphically display the distribution of values in any subgroup for any continuous variable as a histogram without requiring that the subgroup be resorted. h. Capability to analyze overall program performance based on specified outcome measures (e.g. percentage of YES participants in stable housing at discharge compared to intake; length of time in program; identify treatment plans or provider who perform well). Capability to provide operational information and aggregate statistics that meet federal requirements. 10. Data Elements Specifications a. Demographic and related information: e.g. gender, race, ethnicity, DOB, age, severity of substance use, YES education history, employment history, military, family information, health information (physical and mental), welfare, housing, child support obligations, income level, address/phone number, name and aliases, initial and plead charge, sentencing information, digital picture, insurance information, social services eligibility and status, criminal history, prior treatment court participation, etc. b. Referral and admission process: e.g. referral origin or source and date, referral party data (related parties), YES screening dates (legal and clinical), acceptance or denial date, exit status (graduated, terminated, transferred, etc.). c. Intake/Placement: e.g. assessment instruments (Level of Care screen, diagnosis, etc.), screening tools used to YES determine program eligibility, criminal history, risk assessment (date, level, type — RANT, etc.), history of use/abuse of a controlled substance or alcohol, special circumstances, etc. d. Program operations/services received: e.g. date of treatment program entry, date of exit from treatment, date YES of completion, number of drug tests, results of drug tests, details of outpatient visits while in program, residential treatment details, program outcome (graduated, terminated), participant education and employment details upon entry and completion, treatment providers, treatment history, test results, program attendance, sanctions, incentive and therapeutic adjustments, etc. e. Recidivism: e.g. whether participant recidivated, degree, offense, offense date, disposition, etc. YES f. Drug screen history: test date, drugs tested, drug test type, results, numeric values and cut-off levels, average YES and actual number of drug tests, average and actual number of drug tests that are positive, negative, adulterated, etc. g. Referrals tracking: e.g. number of participants referred, number referred aggregated by gender, YES number/percent of referrals screened, number/percent of referrals admitted, total/percent of referrals not admitted aggregated by reasons for non -admission. Total/percent of referrals not admitted aggregated by gender. Average days between arrest and referral or appointment by counsel, average days between arrest and screening for Treatment Court, average age of those admitted to program, number/percent of those admitted aggregated by gender. h. Time in program/phases: Average days between entering program and first treatment visit, average and actual YES days from entering program to removal, average and actual days from entering program to completion, average and actual days from entering program to removal or completion (combined), average days from entering program to removal, average days from entering program to completion, average days from entering program to completion, average days from entering program to removal or completion (combined). 20 i. Treatment tracking: Average number of outpatient visits while in the program, average days in residential YES treatment while in the program, average number of treatment court hearings per participant. 1) Program outcomes: Number/percent of those admitted who graduate from the program, number/percent of those admitted who are terminated from the program, total number terminated aggregated by reasons for termination, number/percent of participants employed upon entry/exit from the program, number/percent of participants who had no high school diploma upon entry and number/percent of participants who have a GED upon exit. j. Recidivism information: Number/percent of participants who had new charges while in treatment programs, YES number/percent of participants who had charges after completing or being terminated from collaborative court. k. Health information: Number/percent who have a mental health diagnosis at entry, number/percent who YES received mental health treatment before entering treatment court, number/percent who received alcohol and drug treatment before entering drug court, number/percent aggregated by primary drug of choice, number/percent of primary diagnosis, number/percent of insurance and type upon entry. 1. Offense information: Total admitted aggregated by type of offense (by offense category). YES 11. Implementation of Services and Technical Support a. Vendor shall provide the county with technical support to train, advise, and assist during initial onboarding of YES software program and throughout the term of the contract. b. Licensed technical advisors shall provide in person and virtual training to any County Staff end users. YES c. A technical support hotline shall be made available for County Staff during regular business Hours 8:00 AM to YES 5:00 PM. d. Vendor shall provide in person and online training and technical support through out the life of the contract. YES 21 Project Work Plan Our team has reviewed the Detailed Scope of Work contained in the solicitation and the proposed CaseWorx solution will meet and/or exceed the requirements for the required services. CaseWorX Case Management Solution FivePoint Solutions offers a configurable, full -featured, web -based case management solution known as "CaseWorX." The main focus of CaseWorX is to streamline data entry for all team members. Our solution eliminates duplicate data by integrating disparate systems and automating various parts of these systems to increase workflow and efficiency in each court's program. Using CaseWorX for preparation of staffing sessions eliminates the back and forth emailing and redundant editing of court documents each week. All of this allows for less time entering data, and more time for your team members to help rehabilitate your participants, leading to a more proactive program. Embedded in the software are our unique reporting options which include various grant reports, these reporting options allow courts to extract necessary data for grant applications and future funding. FivePoint Solutions is consistently enhancing CaseWorX to ensure we meet the needs of our customers. From judges, program coordinators, and treatment providers to prosecutors, case managers, compliance officers, and public defenders, each individual will benefit from increased productivity, up-to-date data, and time -saving automation. Your court will run like a well-oiled machine. When it comes to your customized court solutions, we've thought of it all. We will connect you to the streamlined services you need to leverage the latest in technology that will benefit all tasks related to your court. Highlights of the proposed CaseWorx solution include: Document management becomes paperless to save money and increase efficiency • 24/7 availability of information through a web -based system • Data accuracy making it easier for treatment court staff to track participant outcomes, providing complete and accurate information for legislators, grants, and other interested parties • Time -saving features with auto -updates and real-time information, so all stakeholders have what they need at their fingertips • Just dispositions through accountability, enabling the judge and stakeholders to document a complete count of warnings, sanctions, and other participant interactions; this means that rulings are graduated to the true level of noncompliance severity and facilitates appropriate recognition of participant success • Security and confidentiality through the latest technological advancements; our solutions conform with national standards as well as with the Health Insurance Portability and Accountability Act (HIPPA), which requires extensive confidentiality for medical information such as drug screens and treatment results • Accounting functions that simplify bookkeeping by helping courts keep a proper account of court revenue and victim restitution SPECIALIZE IN PROVIDING GOVERNMENT SOLUTIONS FIVEPOINT SOLUTIONS: N OVER 30 YEARS OF EXPERIENCE IN THE JUDICIAL SYSTEM PROVIDE SOLUTIONS IN 36 STATES 22 In response to the operational requirements and functional specifications outlined in the RFP solicitation for Collier County's goals and objectives, the proposed CaseWorX solution will provide an innovative collaborative platform for the following: Participant Tracking: Participant tracking in CaseWorX can start as soon as the participant is referred to your program. Participants are currently tracked using the following methods: demographic information and personal information (Ex. Employment, contact info, military history, aliases, etc.), assessment and medical needs, drug screens, criminal history, field visits, court sessions, treatment sessions, a history of violations, sanctions, and incentives, phase advancement, case notes, financials, and much more. Dependent Tracking: CaseWorX works to monitor not only the status of the parents but also their dependents. Further, CaseWorX can track parent and child outside services, evidence -based programs, as well as, tracking the reunification of each child and their parents. The total time frame of a participant being in a Program can be tracked using CaseWorX. The system can also provide reporting metrics on the number of reunifications, drug -free babies born, services received, maltreatment, and time until reunification occurred. Customization: Part of the benefit of CaseWorX includes the ability for customization on a program by program basis. FivePoint Solutions works closely with each court on determining the best layout for each user group in the system allowing for quick data entry and navigation around a court established workflow. Data Panels can be renamed, reorganized, and hidden from each site. Also, most drop -down lists available in CaseWorX are customizable to reflect the terminology already established by each program. System Generated Documents: CaseWorX can autogenerate embedded forms, such as Field Visit forms, Community Service Forms, and Plea -In Packages. Each court can imbed their specific court forms into CaseWorX as part of this capability. The forms will automatically fill in specified elements of the document (ex. Date of Birth, Name, Case Number) and are barcoded to easily store back into a specific document library and participant's file. Payment Processing: CaseWorX has a built-in portal to accept debit/credit card payments from participants called WebPay. The portal integrates with the outstanding balance of the participant and automatically creates a payment record for the participant when a payment is made. In addition, participants can make payments through a web -based portal separate from CaseWorX that will automatically update the participant's financial account within CaseWorX. IM Pryor +NOO ICNa—CxpiC: +NOG 0.000 > nnarzms ,oei o1—.. W'..., xo 23 B Credit Card R Confirm Your Information Recei pt ® �M. aw [Jo�wro FivePoint Solutions offers the following below when using its Payment Solution: • Payment Support Desk o Email support o Phone support • IVR o Automated phone payments o Automated support and routing • Payment Options o Partial Payments o Payment Minimums o Payment Plans • Chargeback Resolution • Management Portal - Our intuitive and beautifully designed Management Portal provides government agencies and their employees with all the tools they need to efficiently accept and manage payments from citizens. o Dashboard - A centralized dashboard provides easy real-time oversight int o All payment activity in your agency. o Cloud -Based - With cloud -based remote access, managers can securely access financial data and reporting from any device. o Reporting — Easily reconcile across platforms and audit activity like credit card and e-check settlements or daily deposits. o Daily Emailed Reports o Export to Excel o Tailored User Permissions/Access -Easily control what functions staff and management can access with fully customizable user permissions. o Void/Refund • PCI Compliance o Reduce risk and stay ahead of increasing digital threats with PCI and DSS compliance. 24 • Alerts/Notifications o Reminders for payments and dates o Email notifications to team members when a payment is received Scheduler: FivePoint Solutions has a new feature called Scheduler. Scheduler displays a user's assigned tasks, meetings, and events they must conduct that day, week, or month. The Scheduler will also display a calendar of events in the system for each participant. This will allow users to see assigned sessions and meetings a participant may have so the user can determine if the participant has a prior conflict. The Scheduler will also allow for an Email or SMS message to be sent to each participant notifying them they are scheduled for a new appointment. FivePoint Solutions believes this feature will not only help Court Users be aware of their tasks and the participants tasks but believes a real-time calendar that notifies participants of their assigned groups will increase Participant Compliance and increase graduation rates. Court -specific configuration of tabs and data panels: FivePoint Solutions is proud to present a customizable solution for the Collier County Government Consortium. CaseWorX was not designed to be a Consumer off the Shelf product with a "one size fits all" mindset. FivePoint Solutions takes the time to understand the customers current business process, needs, and the growth the customer anticipates in upcoming years. Through analysis, FivePoint Solutions has developed many data panels that can be applied to all Court types but also includes panels that are tailored for certain programs. Examples include Mental Health, DUI, Veteran, and Juvenile specific data panels. FivePoint Solutions understands that this RFP is designed for Adult Drug Court but is ready to apply various solutions in the future for the Collier County Government Consortium as their programs grow and expand. Each panel's code values (dropdowns) can be customized for each program to deliver the data expected for that court. Additionally, the naming of data panels can be changed to meet the court's current terminology. Part of our analysis process is understanding how your court currently views and expects data to be presented to your personnel. Our workflow analysis layout allows each user group to have the data laid out the way they expect to see it which allows users to access the information more quickly and efficiently. All of this is set up for the Collier County Government Consortium and can be maintained by FivePoint Solutions and/or Collier County IT. Custom Report Writing: FivePoint Solutions can develop custom reports according to the county's specifications. FivePoint Solutions will conduct a full analysis of the expected layout and data that is to be presented to the County. Recurring Program Fees: Fees assessed to a Participant are created as either Single or Recurring. Recurring fees can be created based on weekly, monthly, and quarterly time periods. Additionally, both Single and Recurring fees may have set amounts in accordance with the court's business rules, but still can be configured to allow editing, or can be configured as an open amount to be entered. Voiding fees can also occur at the Single or Recurring level. CaseWorX's recurring fee section allows courts to set up a fee schedule that will update the participant's account on a set time and date to display their updated outstanding balances. Examples of this include a Monthly Program Fee being applied to a participant every 3d Monday of the month. Not only can user's setup recurring fees but a user can also apply a suspension to a participant's fee. In some cases, a participant may be in a rehabilitation program or incarcerated and their accounts should not be updated during this time period. Through analysis, the different types of fees will be configured to the court's local preference. Application Compatibility Specifications: CaseWorX is supported on all browsers, including, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Apple Safari, and Google Chrome. The application can support the storage of HTML, JPEG, TIFF, PDF, MS Word, and Excel Document. These documents can be uploaded from a computer hard drive or scanned directly into the system. Documents can be linked to a participants individual file and linked to specific records in that file. An 25 example of this is storing a drug screen confirmation documentation to their drug screen record or intake assessment to their file. CaseWorX will comply with US Section 508 accessibility requirements. The CaseWorX solution can integrate with external systems. In addition, FivePoint Solutions has developed connectors with many different Drug Lab system and Call -in systems. FivePoint Solutions utilizes our own FocalPoint Data Exchange Hub to manage our data exchanges. FocalPoint provides endpoint management, message queueing, auditing, reporting and alert notifications. Some Courts will utilize data exchanges to import information from disparate systems, such as drug lab results. Data exchanges can either be directly imported into CaseWorX or through staging tables which require authorization in accordance with the Court's business rules. FivePoint Solutions can easily interface with any system that is capable of interfacing using XML via FTP, XML via Web Service, ASCII or direct SQL. In addition, FivePoint Solutions can provide NIEM-conformant and HL7- conformant data exchanges. Some of our existing interfaces include: • Averhealth • Seimens: WinTox • Thermo -Fisher: Paracelsus • Cordant • LabDaq • Redwood Toxicology • Carelogic (EHR) • TestDay • Reconnect • CheckBAC • Tyler Odyssey Interfaces/APIs: All CaseWorX widgets are developed using APIs to assist in integration with Case Management systems and other solutions the court may utilize. All interfaces are run through FivePoint Solutions' FocalPoint Hub. FocalPoint coordinates all integrations and route relevant data to the appropriate solutions and participants. FocalPoint provides endpoint management, message queueing, auditing, reporting and alert notifications. Some Courts will utilize data exchanges to import information from disparate systems, such as drug lab results. Data exchanges can either be directly imported into CaseWorX or through staging tables which require authorization in accordance with the Court's business rules. FivePoint Solutions can easily interface with any system that is capable of interfacing using XML via FTP, XML via Web Service, ASCII or direct SQL. In addition, FivePoint Solutions can provide NIEM-conformant and HL7-conformant data exchanges. Security and Confidentiality Specifications: CaseWorX is a HIPAA Compliant System and is hosted on Microsoft's Azure Government Cloud. All employees at FivePoint Solutions have passed CJIS Background checks and hold certifications in several states. FivePoint Solutions customers include programs in the Criminal Justice and Law Enforcement fields. FivePoint Solutions follows industry best practices when dealing with data security and data loss prevention. FivePoint Solutions' CaseWorX is a browser -based solution built on the Microsoft .NET Framework and the Microsoft stack using IIS and SQL Server. The solution utilizes a High -Availability, Infinitely Scalable Cloud computing environment hosted in the Microsoft Azure Government Cloud. At a high-level, the solution consists of multiple redundant IIS web servers and SQL database servers. The web servers and database servers will be geo-located in multiple regions throughout the U.S. to meet the performance and up -time requirements of the State. The system uses 256-bit encrypted HTTPS for web traffic from user devices to the web servers. The system utilizes Microsoft TDE (Transparent Data Encryption) for encrypting SQL data at rest. The system uses TCP traffic between web servers and the SQL database server. The system is architected so that there are no single points of failure. A load -balancer will be utilized to balance traffic between the web servers. All unused ports are closed to ensure the utmost security. 26 Network Capability: The CaseWorX system can be automatically scaled to meet any peak time bandwidth requirements. FivePoint Solutions currently hosts over 2,500 users using a similar infrastructure as proposed in our response. Due to the scalability of the system's back -end architecture, the bottleneck of the system will be based on the bandwidth available from the client to the internet not due to any limitation of the back -end infrastructure. For optimal use of the CaseWorX system, FivePoint Solutions recommends a 10 mbps up/down connection or better. However, FivePoint has many years of experience with rural courts and understands the importance of optimizing our applications to minimize network bandwidth. To improve performance and reduce network bandwidth requirements, FivePoint has developed the CaseWorX solution to utilize AJAX technology. AJAX reduces the amount of network traffic sent/received from the client. AJAX allows content on Web pages to update immediately when a user performs an action, unlike an HTTP request, during which users must wait for a whole new page to load. In addition, FivePoint has utilized Tabs and Data Panels throughout CaseWorX that do not load the data within the Tab or Data Panel unless opened. This helps reduce unnecessary network traffic. Availability: The FivePoint hosted solution will host all Courts within a single instance of the database. All web servers will service traffic for all Courts. If a web server is experiencing an issue or goes offline, the Load Balancer will instantly automatically fault over to another healthy web server. Therefore, there will never be an instance of just one Collaborative Court being down unless the issue is within the Court intranet or the Court's network connection to the internet. Azure Government Cloud Services Backup and Recovery: The Azure SQL Database Service protects all databases with both georedundancy and an automated backup system. These backups are retained for 35 days (weekly backups are kept for 6 months). Point -in -time restore allows restore from backups to any point within the retention period. Point -in -time restore always creates a new database. The database backups are taken automatically. Together, georedundancy and the automated backup system and point -in -time restore provide an excellent method to protect databases from accidental corruption or deletion, whatever the cause. In addition to hot-swappable georedundant SQL Servers, databases are protected by automatic backups. Full backups are taken every week, differential backups every day, and log backups every 5 minutes. The first full backup is scheduled immediately after a database is created. After the first full back, up all further backups are scheduled automatically in the background. Exact timing of full and differential backups is determined by the system to balance overall load. Backup files are stored in a geo-redundant storage account with read access (RA- GRS) to ensure backups' availability for disaster recovery purposes. When geo-restore is invoked the geo- redundant copy of the backups are retrieved and applied. In the very unlikely event of a database restore, the time taken to restore the database depends on many factors, including the size of the database, the time point selected, and the amount of activity that needs to be replayed to reconstruct the state at the selected point. For a very large and/or active database restore may take several hours. For more information on SQL Server Failover groups and active geo-replication, please see: https://docs.microsoft.com/en-us/azure/sql-database/sql- database-geo-replication-overview The Azure Virtual Machines are also hot-swappable and georedundant. In addition, each virtual machine follows a strict backup regiment. In the highly unlikely need to restore a virtual machine, virtual machines can generally be restored within 30 minutes. The following is the virtual machine backup schedule: • BACKUPFREQUENCY o Daily at 5:00 AM UTC ■ Instant Restore 27 • Retain instant recovery snapshot(s) for 2 day(s) o RETENTION RANGE ■ Retention of daily backup point • Retain backup taken every day at 5:00 AM for 7 Day(s) ■ Retention of weekly backup point • Retain backup taken every week on Sunday at 5:00 AM for 4 Week(s) ■ Retention of monthly backup point • Retain backup taken every month on First Sunday at 5:00 AM for 12 Month(s) ■ Retention of yearly backup point ■ Retain backup taken every year in January on First Sunday at 5:00 AM for 1 Year(s) Azure Government data centers hold some of the highest -level certifications achievable. Certifications can be referenced at the following links: • Azure Data Center Compliance o Overall Certifications - https://azure.microsoft.com/en-us/overview/trusted-cloud/compliance/ o A specific and relative certification, CJIS - https://docs.microsoft.com/en-us/microsoft- 365/compliance/offering-clis?view=o365-worldwide FivePoint Solutions CaseWorX is a browser -based solution built on the Microsoft .NET Framework and the Microsoft stack using IIS and SQL Server. The solution will utilize a High -Availability, Infinitely Scalable Cloud computing environment hosted in the Microsoft Azure Government Cloud. The availability of the solution is secured by the following mechanisms: • Level 7 load balancing and firewall capable Application Gateway • Hot-swappable, georedundant database servers and virtual machines • Virtual Machines in Availability Sets • Strict, frequent backup schedules for both databases and virtual machines. At a high-level, the solution consists of multiple redundant IIS web servers and SQL database servers. The web application will run on the client using an industry -standard web browser (Chrome, Firefox, Edge, Safari). Microsoft Edge is the preferred, optimized browser. The web servers and database servers will be georedundant in multiple regions across the U.S. The primary site will be in Microsoft's East Region (Virginia) and the georedundant, disaster site will be in Microsoft's West Region (Arizona). The system uses 256-bit encrypted HTTPS for web traffic from user devices to the web servers. The system utilizes FIPS 140-2 Compliant Microsoft TDE (Transparent Data Encryption) for encrypting SQL data at rest. The system uses TCP traffic between web servers and the SQL database server. The system is architected so that there are no single points of failure. A load -balancer will be utilized to balance traffic between the web servers. All unused ports are closed to ensure the utmost security. 28 High -Level System Diagram: '� - -- - FIVEPOINT A A RC—rr� r OOYeamlt�dOd-PIaOD-VA Aa QWAFMW4C%MW-TEST-VA ANN- -NMI. v.*b5 (o stGra I=11 Prod_ction Sal serer L — — — q O PAMOM Dom SDUrcks _1Y Recovery Time and Recovery Point Objectives: oil -NMI storage l=11 Production sal antic Pool I I oil .teb server st—ge Georedundant Salse^.er Capability Recovery Time Objective (RTO) Recovery Point Objective (RPO) Point in Time Restore from backup Any restore point within 35 days Geo-restore from geo-replicated backups ERT < 12h, RPO < 1h Restore from Azure Backup Vault ERT < 12h, RPO < 1 wk Active geo-replication ERT < 30s, RPO < 5s Network Availability Guarantee: FivePoint Solutions' Network Availability Guarantee is to have the FivePoint Solutions network available 99.9% of the time and, as set forth below, FivePoint Solutions will credit the Client's account if FivePoint Solutions fails to meet this Availability Guarantee during any given calendar month. Network unavailability consists of the number of minutes that the FivePoint Solutions Network was not available to the Client, but will not include unavailability resulting from (a) FivePoint Solutions Network Maintenance, (b) any Client or FivePoint Solutions ordered telephone company circuits, (c) Client's applications, equipment, or facilities, (d) acts or omissions of the Client, or any use or user of the service authorized by Client or (e) reasons of Force Majeure. 29 Reporting Guarantee: FivePoint Solutions' Reporting Guarantee is to notify Client within 15 minutes after FivePoint Solutions' determination that the Client's service is unavailable. FivePoint Solutions' standard procedure is to ping Client's router every five (5) minutes. If Client's router does not respond after two consecutive five-minute ping cycles, FivePoint Solutions will deem the service unavailable and will contact Client's designated point of contact by a method mutually agreed upon between Client and FivePoint Solutions (email, fax or pager). This Reporting Guarantee is only available for service provided entirely in the contiguous U.S. and is applicable only if Client fulfills FivePoint Solutions' Client Responsibilities defined in the Acceptable Use Agreement. Client is solely responsible for providing FivePoint Solutions with accurate and current contact information for Client's designated points of contact. FivePoint Solutions will be relieved of its obligations under this Reporting Guarantee if FivePoint Solutions contact information for Client is out of date or inaccurate due to Client action or omission or if FivePoint Solutions' failure is due to reasons of Force Majeure. Facility Guarantee: Data Warehouse Facility Guarantee is to provide the following: 1. Security. Keyless security with electronic card strike and/or biometric hand or fingerprint geometry reader. Digital camera coverage of the facility integrated with access control and alarm system. 2. Back -Up Power. Facility will have backup power sources, including uninterruptible power supplies and generators that will provide power for a period of at least 24 hours if the primary source of power is unavailable. 3. Conditioned Power. All data center power will be conditioned by commercial type UPS units to prevent power surges or brownout conditions. 4. Fire Detection and Suppression. Facility will have a fire detection system and fire suppression system. 5. HVAC. Facility will have redundant (N+1) HVAC. 6. Temperature. Facility will maintain a "cold row' temperature of 68-78 degrees F (+/- 5 degrees F). Temperatures within Client cabinets or racks are not guaranteed. 7. Humidity Control. Facility will maintain a relative humidity of 30% - 60% (+/- 5%). Virtual Server -- Uptime Guarantee: The Service Level Agreement (SLA) covers certain aspects of our Virtual Dedicated Server (VDS) environment. Our goal is to achieve 100% availability for all Clients. The SLA serves to provide you confidence and assurance that we stand behind our infrastructure. If one of your Virtual Dedicated Servers falls below the specified availability level you may request a credit per the terms and conditions of the SLA. Annual Maintenance Support Programs FivePoint Solutions offers a variety of support options that provide flexibility to our customers. We offer our customers the ability to speak with a person or send an email to support@ myfivepoint.com to report issues. We maintain a staffed helpdesk to receive support calls and emails as needed, and prioritize customer requests to maintain strong, long-term relationships with our customers. Standard Annual Maintenance Program FivePoint Solutions will provide telephone and email support Monday through Friday between 8:00am-5:00pm (EST) excluding FivePoint Solutions business holidays. A FivePoint Solutions Support Representative will review and prioritize the Support Level defined below: ■ "Priority 1" means a severe Malfunction exists which makes the use of one or more Maintained Item critical functions inoperable or materially decreases the functionality required by this Agreement. 30 "Priority 2" means a non -severe Malfunction exists which makes the use of one or more Maintained Item functions less operable or decreases functionality as required by this Agreement but is not a Priority 1 Malfunction. After Client has informed FivePoint Solutions of a Malfunction, and subject to FivePoint Solutions reasonably assisting Client in attempting to recreate and diagnose the Malfunction, FivePoint Solutions agrees to: (i) provide a progress report to Client within twenty four (24) hours of receiving each request to do so from Client; (ii) for Priority 1 level Malfunctions, promptly assign a FivePoint Solutions employee to address the Malfunction, provide a response within four (4) hours during Business Hours, and ensure that the assigned employees work continuously during Business Hours until a Correction is provided and; (iii) for Priority 2 level Malfunctions, within twenty four (24) hours respond and assign technical support resources, and provide a Correction within a reasonable amount of time and at the same time or sooner than FivePoint Solutions provides the Correction to its other customers. During Business Hours, FivePoint Solutions agrees to provide Client with telephone access to qualified employees able to provide Corrections. To remotely address Malfunctions and provide Corrections, Client consents to FivePoint Solutions remotely accessing the Maintained Item to do so. If Priority 1 Malfunction support request is received during Business Hours but is not resolved during Business Hours, FivePoint Solutions and Client will jointly decide whether the Correction will be worked on during After Hours or during Business Hours the next Business day. 24/7 Maintenance Support Program (Optional) For mission -critical agencies, FivePoint also offers an optional 24/7 Annual Maintenance Program that provides round the clock support to our customers. Customers can speak with a helpdesk professional or send an email to report issues. We maintain a staffed helpdesk to receive support calls and emails as defined by our 24/7 Annual Maintenance Program. Customizable Data Integration Transfer between Programs and Case Management Integration: FivePoint Solutions can integrate with Collier County's Case Management System. CaseWorX includes the ability to transfer a participant's file from one program to the next. This allows a participant who may have been referred to Program A but is more eligible for a Program B to have their previous case notes, assessments, and intake information sent to that court. Additionally, this feature is useful for programs with multiple counties using CaseWorX. If a participant's file is transferred midway through the program, the new court can "accept" that participant into any phase their program has configured. Once the participant has completed the program, the file can be sent back to the originating court. 31 FivePoint Solutions can build an interface with Collier County's case management solutions, which will bring initiating case data into CaseWorX. This includes court dates, case information, criminal charges, demographic info, and contact information. New Participant Import C—ID Party ID Date initiated Case Number Date Of Birth Finx dame Middb Name Las[ Name y 539 497 111512018 16JU04327 3/1/1950 Daffy Dock y -W 539 498 11/5/2018 t8JU0d927 711IM5 T Bird > V © 540 499 11/5/2018 1EJV04328 811/2D05 sylve'", Cat y H C► 54C 500 11/5/2018 181U04328 3yke Cat y V Cj 5" 504 11/5/2018 10JU02586 3/15/7003 Nicit W these Langan y v' ® 545 $05 WsmlE 1EJUo3278 WI/2603 Jadaquinn Onyey Co ie y v' ® 546 506 11/512CIS 18JU03734 3/2212001 Eaekiel W.— CY,t— Security Administration, Users & Role Management Through Administrative Rights, usernames and passwords are issued to every User. Original passwords will be provided by the System Administrator when the user account is set up. Passwords can be reset by designated Team Members with Administrative rights. Individual users can manage their own login and password information. Users are identified by Roles. Each role has a unique profile that allows Users to perform system functions specific to their rights of access. Security is of paramount importance when dealing with Participant personal data and progress notes. Security for User Roles is assigned data panel by data panel. Through analysis, FivePoint Solutions will work with each court to determine which Roles should access certain data, view certain data, or have it hidden from their settings. Administrative Users that are responsible for maintaining control of new and existing user accounts can create new users, assign new roles, give permissions to other programs, or lock accounts. Locking an account will block the user's access and maintain the integrity of the data they have entered in the system previously. The screenshot below shows a view of the user panel to maintain access and assign users who should receive alerts from the system as well. User login Urer Wrwle No�iliran eMrl Atltl�m �zr 9 la4 pa¢swa Ow9e Faiktllagn CpuM teu peuser Franpk Uzer ,.,,..., On-3:V52 pM l /' aEmin system Odmin - wpport@m57nepoiMwm 555-555-5555 9R22Jid 35&Of PM 25 X I anill —.1 Hill - 5/828t82:34-0�PM + X 1 iexampkAw Example UiiFr- UPdate Cancel J ser iser Login: example.user iser Fullname: Example User assword: lotification Role: 3.Perfonns Individual Se Mail Address: hone: ailed Login Count: o&ed: F 3.Performs Individual Sessioi Edit Password Cancel Groups _] Drug Case Manager -- � Drug Case Manager Supervisor I-- © Drug Compliance Officer -- © Drug Coordinator I El Drug Defense Attorney -- © Drug Intern -- © Drug Judge �-... © Drug Lab Tech -- © Drug Probation �-- © Drug Solicitor -- ® Drug Treatment Provider I - r❑ DUI Case Manager 32 Log -in: Login credentials utilize strong password techniques and can allow for users accounts to be locked after a certain amount of failed login attempts. CaseWorX, using the FocalPoint hub, a middleware software developed by FivePoint Solutions, can integrate with Active Directory for Single Sign On. Track Changes: When a user is added to CaseWorX, a unique User identification number is created. Every time the users creates a record, edits a record, or deletes a record the User identification number for that user is recorded in the audit records of CaseWorX. FivePoint Solutions audit logs can be generated based on any combination of search criteria including User ID, Date Range, Action and can be controlled and accessed in the database. Certain panels in CaseWorX contain active trails to see which user created and last edited. CaseWorX database administrators maintain error logs and usage reports to trouble shoot issues that may arise which can be provided upon request. Data Entry Validation: CaseWorX allows for each widget to have required data fields set by the court. FivePoint Solutions, during the analysis phase, will work with the Court to determine these fields. Users can Save Data and Save and Close data based on assigned security. If a user has View only access, they will only be able to Read the data and not modify any pieces. CaseWorX fields assist users in data entry by displaying required formatting. For example, if a user is entering a phone number for a participant the system will prompt the user to enter the number in the correct format. Case Tracking and Management Unique ID Generation: A unique ID can be generated by CaseWorX or the field can be editable to allow programs to use an established numbering system if needed. Below is an example of an auto -generated number. ..en acne. � n RalemlSDurca: o�� m ua ion aie. ine. County: 028rz0_0 N � - A-- w . 9193019 annn. 'Dani �xam0er: 2019BDC000a3 ie�mmanon. nniai anl��wiw��I For Family Courts, CaseWorX can link participants and their child through unique IDs and case numbers for their family. The system will hyperlink the client files for easy navigation between parent or child files. CaseWorX will also track up to 10 uploaded photos of the participant. The right-hand side of the image above shows linked cases for a linked family. It will show all children and adults linked to a case. Case Creation and Data Entry: Client files that exist in CaseWorX can be "reopened" in the system. If a participant has left the program and reenters at a later date, their file can be reopened with historical case information still available and allow the participant to be revaluated for program acceptance. Users can update a client file in real time and alerts can be sent for non-compliance to team members. Team members can even notify other team members of a newly assigned task for that client. An example of this may be gathering employment verification documentation or conducting an initial home inspection. Default list values can be assigned for ease of data entry. The system can require dates and/or default to the current date. This occurs in areas for drug screens, case notes, and group/therapy sessions. CaseWorX is designed to be simple and consistent for data entry. Adding, modifying, viewing, and deleting data is designed the same throughout the solution. During analysis, FivePoint Solutions will work with the Court to determine labeling and required fields for each of Collier County Government Consortium agencies. The 33 screenshot below shows an example of creating a participant and required fields. Each field in CaseWorX can be enabled as a required value or not required. Users will not be able to save information to the system until required data fields are completed. The system will alert a user of the missing required information. The screenshot below also demonstrates labeling changes. The "First Name" field has been relabeled to "Given Name" in this example. All fields in CaseWorX can have custom labeling. Given Nama: 0 Given Name is required Middle Name: Last Name: 0 Last Nameisrequired Date Of Binh: Participant Number: Referral S..,- Canary: 0 Counry is required Acceptance Date: Plea In Data: Original Graduation Date: Current Anticipated: Actual Graduation: Create New Participant �--E Customization of Forms: Custom screening and assessment forms can be configured in the system. Forms can also be linked for viewing to a specific data record under each participant's file. Team Members can be assigned to participant files and a list of those can be found in each participant file. FivePoint Solutions has provided a sample custom form below. The Screenshots below walk the user through a sample Assessment Tool. KatlO RISK AW%MEHY $4¢YEM: C4NMYNNY SIIRNYI$IpN TM jQRAS-GSYI. Md Finaariul $—oi 34 Criminal History Most Serious Arrest Under Age 18: None FO Yes, Misdemeanor Yes, Felony Number of Prior Adult Felony Convictions: None Fo One or Two Three or More Prior Sentence as an Adult to a Jail or Secure Correctional Facility: Q No Yes Received Official Misconduct while Incarcerated as an Adult: No Yes Prior Sentence to Community Supervision as an Adult: Na Yes Community Supervision Ever Been Revoked for Technical Violation as an Adult: No 0 Yes 35 Education, Employment, and Financial Situation: Highest Education: 0 High School Graduate or Higher I Less than High School or GED Ever Suspended or Expelled From School: 1 No 0 Yes Employed at the Time of Arrest: 0 Yes No Currently Employed/School: l Yes, Full-time, Disabled, or Retired 0 Not Employed or Employed Part-time Better Use of Time: No, Most Time Structured 0 Yes, lots of Free Time Current Financial Situation: 0 Stable/Minimal problems Problems 36 Family and Social Support: Parents have Criminal Record: No 0 Yes Satisfied with Current Marital or Equivalent Situation: Yes 0 No Emotional and Personal Support Available from Family or Others: 0 Very Strong Support None to Strong Support Level of Satisfaction with Current Level of Support from Family or Others: Very Satisfied 07 Satisfied to Not Satisfied Stability of Residence: Stable 0 Not Stable 37 Substance Use: Age First Began Regularly Using Alcohol: 17 or Older 0 Under Age 17 Most Recent Period of Abstinence from Alcohol: 0 Six Months or Longer Less than Six Months Ever Used Illegal Drugs: 0 No Yes Drug Use Caused Problems: None Fo Past Current Drug Use Caused Problems with Employment: 0 No Yes 38 Peer Associations: Criminal Friends: None 10 Some Majority Contact with Past Criminal Peers: No Contact with Criminal Peers 0 At Risk of Contacting Criminal Peers Contact or Actively Seeks out Criminal Peers Gang Membership: No. Never 0 Yes, but Not Current Yes, Current Criminal Activities: Strong Identification with Prosocial Activities 0 Mixture of Pro- and Antisocial Activities Strong identification with criminal activities « Go Bade I Save and Close WirKlow I continue » I 39 Criminal Attitudes and Behavioral Patterns: Criminal Attitudes: No/Limited Criminal Attitudes I 0 Some Criminal Attitudes Significant Criminal Attitudes Expresses Concern about Others: l 1 Concerned about others 0 Concern for Immediate Family/Friends No Concern for Others Feels Lack of Control Over Events: Controls Events 0 Sometimes Lacks Control Generally Lacks Control Sees No Problem in Telling Lies: 111 No 0 Yes Engages in Risk Taking Behavior: 0 Rarely Takes Risks Sometimes Takes Risks Generally Takes Risks Walks Away from a Fight: Yes 0 Rarely Sometimes Believes in "Do Unto Others Before They Do Unto You": 0 Disagree Agrees Sometimes Risk Categories: Most Serious Anest Under Age 18 1 Yes, Misdemeanor Number of Prior Adult Felony Convictions 1 One or Two Prior Sentence as an Adultto to, Jailor Secure Correctional Facility 0 No Received Official Miscond,d while Incarcerated as an Adult 1 Yes Prior Sentence to Community Supervision as an Adult 0 No Community Supervision Ever Been Revoked for Technical Violation as an Adult 1 Yes Highest Education 0 High School Graduate or Higher Ever Suspended or Expelled From School 1 Yes Employed at the Time of Arrest 0 Yes Not Employed or Employed Parton, Currently Employed/School 1 Better Use of Time 1 Yes Lots of Free Time Current Financial Situation 0 Stable/Minimal problems Parents have Criminal Record 1 Yes 40 Expresses Concern about Others 1 Concem for Immediate Family/Friend Feels lack of Control Over Events 1 Sometimes lacks Control Sees No Problem in Telling Lies 1 Yes Engages io Risk Taking Behavior 0 Rarely Takes Risks Walks Away from a fight 2 Rarely Believes in "Do Unto Others Before They Do Unto You" 0 Disagree Professional 0—de No Migh 24 leeei3 P-kssiorwl Override: No Reason for Override (Note-. Overrides shookd not be based wkly on ofkrrse): Reasons for Professional override can be entered here. Other Areas of Concern. Check all that Apply. Mental Health Issues' OAddN- Other Areas of Concern. Check Al that Apply. Child Care ODel- «GO Oack Save and CkKe NhldoW Fnlsll Pdnl/DownMtaO Form 41 Criminal History Most Serious Arrest Under Age 18: None 0 Yes, Misdemeanor Yes, Felony Number of Prior Adult Felony Convictions: None FO One or Two Three or More Prior Sentence as an Adult to a Jail or Secure Correctional Facility: 0 No Yes Received Official Misconduct while Incarcerated as an Adult: No 0 Yes Prior Sentence to Community Supervision as an Adult: 0 No Yes Community Supervision Ever Been Revoked for Technical Violation as an Adult: No 0 Yes 42 ORAS-CST - Female OHIO RISK ASSESSMENT SYSTEM: COMMUNITY SUPERVISION TOOL (ORAS-CST). and Financial Situation: First Name: Jacqueline Last Name: Alwin Case#:12345 Date of Assessment: 3/9/2020 Name of Assessor: Sam Morgan Criminal History Most Serious Arrest Under Age 18: Yes. Misdemeanor Number of Prior Adult Felony Convictions: One or Two Prior Sentence as an Adult to a Jail or Secure Correctional Facility: No Received Official Misconduct while Incarcerated as an Adult: Yes Prior Sentence to Community Supervision as an Adult: Yes Community Supervision Ever Been Revoked for Technical Violation as an Adult: Yes Education Employment and Financial Situation: Highest Education: High School Graduate or Higher Ever Suspended or Expelled From School: Yes Employed at the Time of Arrest: Yes Currently Employed/School: Yes. Full-time. Disabled. or Retired Better Use of Time: No. Most Time Structured Current Financial Situation: Stable/Minimal problems Family and Social Support Parents have Criminal Record: Yes Satisfied with Current Marital or Equivalent Situation: Yes Emotional and Personal Support Available from Family or Others: Very Strong Support Level of Satisfaction with Current Level of Support from Family or Others: Very Satisfied Stability of Residence: Neighborhood Problems: High Crime Area: Drugs Readily Available in Neighborhood: Substance Age First Began Regularly Using Alcohol: Most Recent Period of Abstinence from Alcohol: 43 Ever Used Illegal Drugs: Drug Use Caused Problems: Drug Use Caused Problems with Employment: Poor Associations: Criminal Friends: Contact with Past Criminal Peers: Gang Membership: Criminal Activities: Criminal Attitudes and Behavioral Patterns: Criminal Attitudes: Expresses Concern about Others: Feels Lack of Control Over Events: Sees No Problem in Telling Lies: Engages in Risk Taking Behavior: Walks Away from a Fight: Believes in "Do Unto Others Before They Do Unto You": Risk Categories: Questions: Score: Responses: Most Serious Arrest Under Age 18 1 Yes, Misdemeanor Number of Prior Adult Felony Convictions 1 One or Two Prior Sentence as an Adult to a Jail or Secure Correctional Facility 0 No Received Official Misconduct while Incarcerated as an Adult 1 Yes Prior Sentence to Community Supervision as an Adult 1 Yes Community Supervision Ever Been Revoked for Technical Violation as an Adult 1 Yes Highest Education 0 High School Graduate or Higher Ever Suspended or Expelled From School 1 Yes Employed at the Time of Arrest 1 Yes Currently Employed/School 0 Yes, Full-time. Disabled. or Retired Better Use of Time 0 No. Most Time Structured Current Financial Situation 0 Stable/Minimal problems Parents have Criminal Record 1 Yes Satisfied with Current Marital or Equivalent Situation 0 Yes Emotional and Personal Support Available from Family or Others 0 Very Strong .Support Level of Satisfaction with Current Level of Support from Family or Others 0 Very Satisfied Questions: Total Score: Risk Level: ,Lr evel 1 _ J8 ILovi Professional Override: Reason for Override (Note: Overrides should not be based solely on offense): Other Areas of Concern. Check all that Apply: 44 Pretrial Risk Assessment Instrument Participant Information Assessment Completed By: System Admin Instrument Completion Date: 3 2 2020 Court Date: 3 12 2320 First Name: Samuel Last Name: Mo,gar Race: H.S ar c SSN: Sex: Male DOB: 7 3' 1993 Charge: Charge: Charge: Research Factors Prior Adult Misdemeanor Conviction: No Prior Adult Felony Conviction: No Prior Violent Conviction: 1 Prior Failure to Appear Pretrial in Past 2 years: Prior Failure to Appear Pretrial Older than 2 Years: Yes Prior Sentence to Incarceration: No Rating and Recommendation Top Questions Top Points Top Response Active Criminal Justice Supervision Probation / Parole 0.00 No Current Charge 200 Class B Pending Charge at Time of Arrest 2.00 Yes One or more Adult Criminal Convictions 000 No Two or more Failures to Appear 1 00 Yes Two or more Violent Convictions 0.00 No Unemployed at the Time of Arrest 1.00 Yes History of Drug Abuse 000 No Bottom Questions Bottom Points Bottom ResDonse Level 3 1600 Medium Risk Primary Charge Category: Driving Under the Influence Evaluator Recommendation: Release with Pretrial Supervision Evaluator Risk Level: Level 4 Evaluator Risk Rating: Medium Risk Mitigating / Aggravating Considerations: notes entered here Conditions of Release Refrain from excessive use of alcohol or use of drugs: Yes Submit to testing for drugs and alcohol: > Refrain from possessing a firearm. destructive device. or other dangerous weapon: YeS No contact with victim or potential witnesses: Nu Maintain or seek employment: Yes 45 Maintain or commence educational program: No Comply with a curfew: No Additional conditions of release (with detailed specificity): Additional Comments can be added here. Confidential, This recommendation is based on the information available to the pretrial officer at the time the report was completed. The Gourt may have additional information available to it when a baillbond hearing is held, such as the nature and circumstances of the alleged offense, the number of charges that are pending, any juvenile criminal history, or the potential risk the defendant may pose to the alleged victim(s) or witness(s)- Search Functions and Sort and Export Functions: CaseWorX search features allow for each widget to sort by relevancy using filters, but also allows users to type and search for Code Values or Participants. The screenshot below demonstrates the ability to filter by drop downs and by searching for a participant name. The CaseWorX system will cross reference all available fields in the table for a search function. sam, FILTERACTIVE Fi-NamC... ty Pn. Sam Mu9an ACTNE 2919BIR99915 Be g Pnaael-Paxfintlers Samuel Mu9an ACHVE 2919Hx[uW92 Bemin9M1am Ph..4-Homesl-d— 46 CaseWorX allows users to run reports with criteria that could be, but not limited to, case status, phase, docket. Information can be customized to appear on a report to generate info on that client. Reports in CaseWorX can be by the singular data point (ex. Drug Screen Results) or a combo report. Below is a sample staffing calendar that can summarize a participant's file: Various reports can be generated in PDF, Word, Excel for example. SYalfirr�Report - 1.0.0.0 ' Phase 2 1/17f2019 11:5322 PM Phase 2 - Page 1 Hickman. Andrew Acceptance Date: V212019 Next Court Date: Nickname: Current Phase &Entry Date: Phase 2 - 1f5f2619 Risk Level: Moderate DOB-1f1f1980 Age: 39 Target Phase Up Date:5f5f2019 Team Members - Anticipated Graduation Date. 111112019 Coordinator: Daily Duck Charges: Case Status -Pre-adjutlication; Referral Source -Prosecutor Case Number - 12334; Charge -Delivery of Controlled Substance; Downward Departure - Employment Part -Time - Bark and Board Education: Bachelors Degree Military: Army Financial Obligations. I - As Number of Tests - 7; Days of Sobriety_ - 1. Positives - 111612019 NIA Treatment: Group - Number of Sessions 2, Yes = 2; Late = 6 Individual - Number of Sessions 1; Yes = 1 Change Cf Atltlress: Yes Do Not Contact: Incomplete Tasks: Education; Obtain GED; 1l16I2619; assigned to - todo Most Recent Incentive: 1I1512019 -Fishbowl Drawing Education; Youth will enroll in school by 211; 2fV2619; assigned to - todo EmployrnentVerifcatian; Bring employment verification.; 1I1712019; assigned to - todo Housing; Client will obtain clean and sober housing 1116I2019; assigned to - todo Weekly Treatment Notes: 1I1612[]19 completed Team Meeting Notes. 1I1612019 notes can be entered here the same as field visits or individual sessions 1I1612019 Sill hungry............ 1I1612019 entered my seam note J Previous Court Notes: 11112019 brought planner Outstanding Sanctions: 1I1512019 Phase Demotion demote their phase 1I1512[]19 Community Service 1I8I2019 Community Service Sanction History: 1I1512[]19 Absconded; Completed; 01I75I2019, Community Service 1I1112019 Absconded; Intervention; 01I15l21719; Phase Demotion 1I1I2[]19 Absconded; Completed; 01I68I2019, Community Service 11112019 Absconded; Completed. 01i15i2019. Community Service Document Uploads/Management: A document management system is embedded in CaseWorX which allows users to scan or import documents directly into the "Document Library." From the Initial Assessment Form to Court Orders to Community Service Timesheets, paper files are abundant for courts to manage. The Document Library allows the Court to manage the paper files through: Retrieving scanned and/or uploaded images where system data is maintained Retrieving scanned and/or uploaded images through a separate Document Library • Allows searches by pre -determined indexes and files The Document Library can have an unlimited number of document groups and types. Documents are scanned or uploaded and indexed into the Document Library, and in some cases, linked to specific records. If a document is linked, it can be viewed either at the Document Library level or the event level within the Participant's file. 47 Lastly, courts can store documents at the programmatic level. This may include reference manuals, plea -in packages, or court compliance documents for each participant to have once they enter your program. Group/Bulk/Batch Action: CaseWorX allows for bulk updating of client files. This can be done for Drug Screens, Group/Therapy Sessions, and Court Hearings. The below screenshot samples a court hearing where notes, attendance, and assigning a participant to their next court hearing take place all in one panel. Each participant that is selected for that court session will appear here. The panels, which capture drug and group session information, are designed the same way to allow for consistency in the systems use. Courts can enable widgets from CaseWorX to appear in the Court Sessions widget. This allows users to apply actions to a participants file during court and these actions will reflect in their file immediately. In turn, this relieves users from having to navigate out of the Court Sessions widget to apply decisions on a case. —Sessions SeSsbn—.panic O saaim Dale: ttmrmts Pertaamea ny: aueae r�ny Davis tvatun. Dame wnnieNc smn�s. scneeutea +Session ALApA ) Amon FlrstNme= MN.—= tartxame= AtNndeO.= Anivny summaM= mOmduM = .. ®� 4ananm Lens tb vmlandns anN sanmonsViolations and Sanctions Add N Goovulot5 amiaaie sanmonea as rya .. to 9 P 000 H/3O— Drops—n—aMn ompleeJ PVNpaMiOo�a�uamgsvem > 000 tmn2ot9 mg sneem P 9 Pa rya tumednixgedMspeet > m� Amanda Day Y® > Samuel tb > IIII� Nsley Mane NarkwNl tb > �IIII� Anamv HxMren Y® Yes .—Onan-b—d—B—ai 01 FivePoint Solutions has developed "cloning" for program level documentation. The idea for this is to eliminate duplicate entry and apply similar functions in the software. An example of cloning is found with Group/Therapy Sessions. Many participants attend the same session over a duration of time and at the same time of the week. With this in mind, users can clone this session by selecting the session and entering a new date to replicate. CaseWorX will recreate this therapy session with all the participants who are to attend but each participants attendance and notes will be clear and ready for the new session to occur. Notifications: CaseWorX workflow solutions include the automation of reminders for Team Members and alerting staff to a participant's non-compliance within CaseWorX. An alert email will be generated and sent to specified team members when an action has been recorded that should trigger an alert. In addition, an automatic violation will be created in CaseWorX for team members to view. Courts have the option to allow the automatic creation of a violation or to only receive the email without creating a violation. Violation alerts include: • Drug Screen Violations — Sends an alert if one of the following drug screen violation occurs o No Show, Positive, Not Producing Sample, Diluted Screening, Refused Drug Screen, and Admitted Drug Screening 48 • Contraband Found — Sends an alert for any contraband found during a compliance visit • Curfew Violation — Sends an alert if a participant misses a curfew check • Attendance Violation — Sends an alert if a participant is a No Show, Late, or Kicked out of a treatment session and/or a Court appearance • Financial Balance Overdue — Sends an alert if a participant's financial balance is past due and/or a participant reaches an outstanding balance that is too high for the court, allowing the court to work with the participant if a payment plan is needed. Team Member Alerts: • Individual Session — Sends an alert out to a team on specified individual sessions for a participant. Examples include: participant requests Leave Request, Probation and/or Office Meeting Scheduled. • Phase Movement — Sends an alert out for a participant that has changed phases in your court including participants who have graduated, terminated, and dismissed from the program • Assessment Alert — this alert will remind team members when an updated assessment needs to entered/conducted for a participant • Individual Tasks — Sends an alert to notify team members of a task for their team and/or participant that is a set number of days out from the due date Frp :5,pp�r1 5enl: ' e.day, J ply 31, 2016 1.13 PM ra: Su6Nce= Pare1,p-1 Ph— Mor —, the Fol oMhg Phew MwemeM has hn„ dekded. W0--reflk CWC ij31 IZI [wire: W11h FWO Track ewnmr; DMI14F Pa roil pa n s F D: 2 61 b DM COOD 19 Pf,tkiWnt Him4: JV 5..Ah Deea.Ys. Currowo Ffi F . Ph1 2 FOFadaeF = Phr eompkie 5eM— - Ar II',' Program Phases: CaseWorX programs can customize their phases for each Collaborative Court. The phases can calculate the estimated completion date and has an automated calculation for how long a person has remained in a phase. The screenshot below shows a participant's phase movement in the program. 49 Tracking/Status Reports: Courts can choose from an option of status reports like the one shown in Customization and Search Functions. CaseWorX has a suite of reports built into the system to obtain data from all parts of data entry. Currently, there are over 50 different reports housed in our solution. The system will feature a customizable staffing document which will include, among other elements, a participant snapshot for court. The report can be customized by each court from within CaseWorX to display the information pertinent to your court's specific program. In addition, CaseWorX follows the guidelines of the National Association of Drug Court Professionals (NADCP) 10 Best Practices and generates reports to provide information on key metrics. The utilization of these reports has helped current customers obtain additional grants and funding through the ease of CaseWorX reporting. FivePoint Solutions consistently develops new reports and releases them to their current clients. A sample set of reports will be provided in Attachment A. Activity/Event/Case/Workflows: CaseWorX courts will have the option to enable widgets on a dashboard customized by each user. These widgets will include calendars, alerts, announcements from FivePoint Solutions and Court Administrators, various reporting metrics (graphs, charts, numerical values, etc.), the ability to run reports, and direct links to clients assigned to you. The dashboard will give users an easy way to view different pieces of information that is being pulled from within the CaseWorX software. The left-hand side shows pending referrals to the program and will capture how long they have been waiting for a final evaluation decision. Assigned tasks will display and remind team members of intake forms or requirements gathering they must obtain. The right-hand side of the dashboard will display recent activity and highlight activity that is considered not in compliance with the program, such as, a positive drug screen that was entered by a user or received through an integration. Court Calendar Events: CaseWorX features a full court hearings panel that allows users to organize a docket of participants that are to appear and take their attendance. Users can utilize the panel in court to hand out sanctions, incentives, phase up, or assign a new task to the participant or a team member. This eliminates the need for users to document a courts activity outside of the MIS and allows them to actively engage and update a client's file in real time. Additionally, CaseWorX features a full Scheduler that will allow users to see events related to their work and participants they work with. Users will be able to add or modify new events to their calendar. Users can assign events to colleagues and if the event is needing to be conducted, a user will be able to enter all data on their calendar and the system will populate the information entered to the widget it relates to. 50 2020 �...N..I..yd.e -stirs. H Lib HP w aM N asw neMar a.sarrr w +b M.�a FceNN New e�9 aM pam AMeNnaF eaeMry erraug Referral Status/Service Utilization: Cases can be tracked by their referral source, as well as, reasons for their rejection or why the participant denied the program. The screenshot shows the referral source, referral date, outcome, and evaluation date. Each reason and its corresponding dropdown can be customized court by court. Given Name: Benjamin Middle Name: Last Name: Sp- participant NYTBaI: 2019B0000013 M ""I' Source: County: Acceptance D.M: pka In Del.. Conn Bmem9hem WW019 Original Graduation Dale: 1Wy 120 Cunenl A.6,ipeled: MM020 Actual Graduation: Tarminatan: Casa-12305 Brace Wayne Benpmin Spock Samuel Mmgan Ansley BNCFwell Amanda Lewis Phase Movement Cunenl Melds: ACTIVE Aell.e: DeaY Rees.n:' Bate: ResWence-County Nora: Cominal History Other Evalua4m 11111/t019 Judge's Notes: Judges have an area to document private notes. Access can be given to other users in the system to view this information or enter the information if needed. The notes can be generated on a Judge's version of a staffing sheet for viewing their own comments. 51 Mobile Compatibility: CaseWorX will run on mobile platforms and can be utilized by users. FivePoint Solutions is currently developing applications for users and participants to check in and be alerted to new tasks, hearings, or drug screens. FivePoint Solutions also partners with companies that handle the requested mobile requirements and can implement their features into our system. The system will be able to email participants of the mentioned features above. The image below shows the solution operating on a mobile phone. CaseWorX will also integrate with Vendors who provide these services the court may be using. 1:281 .e SGE. •A A accmtest.myfivepoint.com C D.. = •• 9 4=19 O• WQ019 • • &1112019 • • 2r25W19 • • 1125r2019 Drug Test Tracking: CaseWorX has a Randomizer option that uses a color code in the Drug Screen Session. Colors are selected for a Participant based on three options. Users can select a color or change a Participant's color based on certain business rules. The second option is to have CaseWorX randomly select a color for the Participant. The third option is to have CaseWorX select a color for the Participant based on balancing. The balancing option checks all current Active Participants and selects the color keeping the Participants in each color group balanced. pP.nmt Rqq- R.me . P� a ..gym : k 2019BIR00032 MnraEapa-Ee¢k&� Nenas EvaWa4m ACINE Bmm�am 2019BIR0001< MunEa Lexa —I P-.— RCTNE Bnmg.am 201900000006 MErrn Nidonan Mae1 Patl.d- ACTVE Bexn90am DC-Mua 2019BD-23 Msky elarawell Maul navennrers nCIrvE B.m .. DC Blue 20190DC00013 Benpmn Spgck P0ase 3-11a 11 RCTNE Bx q a DC-0.ange 2019BIR00019 Bf/TMlan Eva�a4m •CiNE BemngOam 52 Analysis and Reporting Specifications Export to File Format and Report Specification: CaseWorX allows for data to be exported to Excel, CSV, Word, and PDF. Pre -specified reports can be generated and formatted to meet the Courts requirements. Users can also generate reports programmatically or by participant. Examples include the ability to run a participant's monthly drug screen history or view a week's time of all participants screened and their results. Reports can show the percentage of a courts risk and need level, as well as, demographic info. We have found that reports can be used to better improve services or grow their program. Reports can show how many people were denied from a program and the reasons for denial which can help the court gain valuable insight into their programs. CaseWorX allows Collier County to have reports they are to run based on their security settings. These reports can be grouped as Grant Reports or any labeling that the consortium requires. FivePoint Solutions can develop grant reports specific to the requirements of the Court. We have attached a full sample grant report in our appendix "Sample Report Binder." We have also included several screenshots below. FivePoint Solutions can also build custom "data -dumps" that will allow Collier County to run a report and request data from a document that can be sent to Collier County during the date range requested. This can be done monthly, daily, weekly, or for any date range requested by Collier County. FivePoint Solutions built a similar data request for West Virginia Family Courts that allows the State to extract data on its courts at any time. Additionally, FivePoint Solutions built a data repository for the State of Georgia that pushes data quarterly to Georgia AOC. The State worked with FivePoint Solutions to build a repository for each court type found in the State. Each court type is required to use the repository for quarterly reporting. Based on the court type, the Data Repository will tell the user if required fields are missing from their court for a participant's file that is required for state reporting. If a data value is missing from the repository, the repository will not send the data until all required fields have been entered and/or corrected in the system. FivePoint Solutions CaseWorX allows for fields to be custom in each widget to determine if they are required or not required. This helps courts to ensure correct data is being entered for the State. FivePoint Solutions has also been approved by Judicial Coordinating Council through a Master Agreement to provide its services that can connect to a State Repository in California. FivePoint Solutions has provided a sample data repository project below. Data Review I Data Subm s> - - STATE DATA SUBMISSION Fulton County DUI Court Quarter 4 - I 2020 - 04/01/2020.06/30/2020 Ready and Not Submitted: 0 Submitted/Success: 0 Not Submitted: 15 Canty AI (Fist Natne D O (last Name O - ?rase a Participant Status Ali ;e:—Status Suomssion Status Cl A Blvrr.ngram Libby Blackwe:. Prase 4-Homesteaders ACTIVE Not Reviewed NOT SUBMITTED X Birmingham Fred Fli tstone Pta 3-Trailblazers ACTIVE Not Reviewed NOT SUBMITTED X Bmmgram reatrer green Prase 3-Tra blazers ACTIVE Not Reviewed NOT SUBMITTED X Birmirgham Andrew Homan Phase 1 - Pathfinders ACTIVE Not Ready NOT SUBMITTED X Birmngram Melissa Kind Prase 1 - PatMinders ACTIVE Not Revewed NOT SUBMITTED X Sirnirgham SHAWN KING Phase 1 - Pathfinders ACTIVE Not Reviewed NOT SUBMITTED X B." rgram Ro Lucas Ir Custody ACTIVE Not Ready NOT SUBMITTED X Birmingham lady luck Phase 2 - Adventurers ACTIVE Not Reviewed NOT SUBMITTED X Birm'.ngram Sam Morgan Prase 1 - Patrfrders ACTIVE Not Renewed NOT SUBMITTED )K Birnigham Test Movemeril phase 2-Adverturers ACTIVE Not Reviewed NOT SUBMITTED X OOf' 2 OO 15 hems in 2 Pages 53 Summary for Ro Lucas Restore Al In Custody 06/30/2020 - ACTIVE PARTICIPANT STATUSAND PHASE 04101/2020- DeasM Datr. �Dnsial Raumc OKfne Dxr. Detine Peason Atreopnre Deer. 0227/1019 EmS— Edt Snm Dm: ■: } era:. [I':3� iTS' Pipse �TtI� �l �iFT'It'� Entered Canpkhd E1dt Action Evauaton 1/1/2019 227/2019 accept Pnasei - PatnTnders 2/27/2019 9/5/2019 Advance P1aSe?er el 95/2019 952019 Ir Custcdy RAMPANT SINGULAR AND SUBJECT TO RECURRENCE VALUES DEMOGRAPHICS Ext Iteasan Accepted J Mm Completed J Ir CJs!cdy J s_Cbas9e Datr Multiple Current Records Found Bear k Vdlue Found Etlit � Restore Par_nti 2019M0000a I QrMTte M2M aittisysre Parixiwnt GwWer T_Mae Prumaot Rate: outasian Particoant DDFL 03/03/1%s Maimy520ML "I I N_WWSiW.M NMionN GuarU Eoauuon lees! some Ns E�,aw EmPlo„aetn sptur utNnper.e Restore ASSESSMENT subspace use Duader Madxale Restore `:TAKE Customized Reports: Courts can obtain or access data from the SQL server that CaseWorX data is stored in. Users can also use ad -hoc reporting tools to perform various analytical analysis on the data stored in the SQL data base. Participant Reports: All reports in CaseWorX can be run with a number of criteria or run for a single participant. These reports include phase movement history, case notes, demographic info, discharge reasons, violation and sanction history, incentives, financial reports, and drug screen history. 54 Participant Treatment Information Report: FivePoint Solutions developed an ASAM Treatment Plan data panel to give Treatment Providers one area to create a new plan, update as goals are accomplished, and allow the users to store the documents from this panel directly to CaseWorX's imbedded document library. Using the ASAM criteria of Dimension, Risk Rating, Risk, Goal and Intervention, the user can prepare a Treatment Plan in CaseWorX. Treatment Plan records can be cloned so that the user can edit a Treatment Plan rather than having to recreate the entire plan each time it is updated. By adding a new Treatment Plan date, the selected record is cloned and the user simply makes the appropriate edits. Below is an example of the treatment plan generated in CaseWorX. Treatment Plan ANDKIN5, PAUL TChlumber_ 17CDCDDE027 Primary Treatment Pmrld r: R Merry DUtc:07/3212017 Ntnc In#OxirW0r pnq- thdraW1 p014nt41 stwtul: co-plinco C4rnplctcd GDatr; MAW2017 Risk Matti-& 0 diomtditA rondiflani Dnd complit mi6ni Statu3i; Acti4c -Oinggith& MY* Rates 2 N4, Adewate abilky to cow with physkal discomfort. Mild to moderate sy-pto+ns imvd-mwith doiiFyfurrCtioning. RaiyW 1031¢r¢I 2Oue to striourbivmcdiwl prv414nr, ngWted in past. Gmit Tg Lakv bsticrwrc-of rnysclr mWicalty and%u lmaC my FlopC. rnteryoffik t,1•Iwillcompletet1wpaperworkandsubmititM1orGTOHinsutw"bynut Tuesday- ?-I will epnNKC the 6racc 1141 Clinic lar an appointment by Friday 5-14. 3.1 will folio* the veatmemare kwmsoftheelinrc. Erna-tivn#F, khawioral -cir C hive JOQ {#ndi6cin4 #nd c wrnplit�;itiPns Status: AdAfe OntoWip weekly Risk FTa%V 2 Risk_ TI-WOis 04iwo"41 EK whoiliOn 01 0MAierY 30 a- It", t tOrt!;sR>AV►il requiresuatecwmbo%but doesnot siglrrFt["V-mt-m0erewith U.Relatlonshtlpswere irnparrE4 but Wdestroy*d try elieeCiUg starree use. Fbsk ralWV war&faiSdd Oupe to -iIienCs mmimal matraatlon at this tlme_ Gbit lagret *Ulk CO OXW *Wut way} COhai-41t MyaraiOly anddeprMWO. 1¢O not agree to take me+dldrre art tbks flute_ kgerr*rtlWd_1.1willfolkwithth0dOttorttQX*Hillikt u4vetpWOtAwithmy feelings, 2-1 wig dlscusswhat (lie dodortAI& me wrth mN treatment provider_ #.I will Late nd MRT groups and complete the program era ring June SOL 55 Readiness to i'hange Status: Active Ongoing; Risk Rating: 3 RIO,. At Present. client is unaware of hls need to Owrw in rega ds to his substance UW and has a minimal awareness of the need for treatment but is willing to participate in groups and talk with treatmen[ Providers about theeflec[sol their using. Goal: Increase client s awarrtnrss of the nLed to camplctc tmat"nt and maintain their abstinence. rnterventkan: l-1 agree to meet weeMy with my treatment pfgvider tptalk about my xobriety- 2A agrceto make a commitment to abstinerwe Relapse, continued use, or continued problem Potential Status: Deferced Ongoing; Fisk Rating: 3 Risk; Client has tittle recognition of sub -stance use relapse issues and has exhibited poor skills to interrupt addiction prnblemsdespite several attempts to maintain their abstinence. Goal: I ntenror6m; Recovery Environment Status: Deferred Gnormr Risk Rating: Risk; 45001; I nterventlaw Signatures from Treatment Plan dated 07/12/2O17 Client.• Date; Primary Treatment Provider Date - Probation Officer: Date: ludg2= Date: Additionally, FivePoint Solutions has received permission from the University of Cincinnati Corrections Institute (UCCI) to imbed the ORAS Tool within CaseWorX. FivePoint Solutions can place this tool in CaseWorX if a program has received training and certification from UCCI. Users will be able to automate and conduct the assessment inside of CaseWorX. If the Collier County Government Consortium agencies are using UCCI's system, FivePoint Solutions can extract the results from their system into CaseWorX. 56 Data Analysis Tools, Dashboards and Performance Monitoring: CaseWorX provides various reports that summarize high level data for users. CaseWorX's dashboard will also allow users to select different performance measures to obtain data. This data helps the program focus their efforts. For example, if the unemployment rate is higher than expected this will allow users to focus their time with their participants in obtaining jobs. The data in CaseWorX can also be exported for data analyst to conduct more detailed analysis of a program's success. The CaseWorX dashboard is being updated with new performance metrics to stay up to date with various grant providers and allow programs to compare their data or perform data analysis from other grant providers expected outcomes. A sample report of data metrics is below: F� .—.,. 3.0 i.5 yp.rhwptlwdar fr.ap..+f o Na.mwfw+/r a ..e�.laad...kw�eal u N.l�rr manaprl liq.bn[b..ln.nN a nunbcr •etN.m Each vhau vhasei ff Wessex .o yMK; 6 Wwm � vye RC orne.b.n�vvdaxh. vve of ;e r.a�wd .n..n.rKa :<..Ne. >�. f.umbn0 V.nN--.0 Dimrderrta rewwred irwn pwNip D NNnfber alrwrxlicar.om e Nmab.. W Cwr. Yssk.�. [wsieted �� cro i1 s�.cdl.p. D *.rh•.rM vr�.. D enW+/avpr D Xal. Femek ir.mperxln s�•Mwn 0 D D x.•xir..v : : D vc•ar..�a � r' v .c•ss r... � D D x•ra r..�. a D o 57 Data Elements Overview Demographic and Related Information: CaseWorX captures all mentioned elements in the general scope of services. Below is a screenshot demonstrating the system's ability to capture First Name, Middle Name, Last name, demographic info and a probationer's current living arrangement. CaseWorX can capture historical information to show if a probationer's living arrangement has changed and the date of address change. Phone and Email can be captured. Additionally, CaseWorX automatically generates a unique Participant ID that is editable which can serve as a Reference Number. The County has the option to utilize FivePoint Solutions' internal numbering system or to use a previously established numbering system. Further, CaseWorX is integrated with Google Maps. The system can be used by team members in the field to route their GPS to housing or employment locations. Given Name: Samuel Referral Source: Judge Original Graduation Date: ` Middle Name: County: Birmingham Current Anticipated: 1252020 r, \ Last Name: Morgan Acceptance Data.. Actual Graduation: ` f Date Of Birth: 7/31/1990 Plea In Date: 1/32019 Termination: SSN: 1234"789 Participam Number. 20198DC00002 Contacts o as New Contact Type Phone Number Email Address OCell Phone (555) 555-5555 smorgan@myfivepoint-com OCell Phone (555)222-1234 smorgan@myfivepointcom 400 Pharr Rd NE jr InterContinental Original Graduation Date: 400 Pharr Rd NE, Atlanta, GA 30305 Buckhead Atla^t Directions Current Anticipated: 321 Actual Graduation: Termination: Address Type. 1010 Rent View larger map Qe9�` % Fogo de Chao Brazilian Steakho se u Q Whole Foods Market s a� ead Plaza Q 9 1al "s`vate'� E ot`' B�+n, Fado Irish Pub 0 cc 4u °e4ra Shake Shack © © 0400 Pharr Road Northeast Croonview Are Atlanta Fish Market 0 Pharr Rd NE ^ g ,n Valley Rd ^ � Bwks R, RpryF 19 c Frankie PaachVea Av NE m m Allen Park Map It! QAtlanta International School F °` S•e DelmonlOrNL n Map It, %den Dr NE = Eclipse di a neon Rd NE Brentwood Dr NF T W c� The F P 901hM RE NE Pine Treo p, NE or Go gle� 3 iy Rd NE E Wesley Rd NE Mep den ID2019 0oogle Terms of Use 58 00 a , 00 00 F 00 00 Referral and Admission Process: Cases can be tracked by their referral source, as well as, reasons for their rejection or why the participant denied the program. The admission process for both accepted and rejected participants is handled in one simple widget. The screenshot shows the referral source, referral date, outcome, and evaluation date. Resgence - Courtly Cnmmal History ONe! Intake/Placement: CaseWorX can track a participant's assessment history and store documents associated with those assessments to each record. The screenshot below shows several assessments, including, ASAM scores with documents attached for viewing. Users can also utilize a screening tools panel that will track all tasks needed to be collected or conducted by team members to determine a participant's eligibility. CaseWorX has intake forms and assessment tools that can be conducted from within the system. Intake forms can be customized for each program and will map data back to the appropriate widgets. Assessment Tool 00 LSI-R: SV 00 Other Date of Assessment 7/af2019 59 Assessment Tool: gM1u Date of Assessment: 1D9)R919 Assessment R... R ASAM: 20 R- Level: tw Upload Rio: V fbcumenl Assessmenl T0o1 CaseWorX tracks the mental health diagnosis of participants. The system tracks their doctors or if any episodes or hospitalizations occur. Category Dual Diagnosis 00 Pnmar;; Bipolar Yes GOPrimary Neurocognitive Yes The system will also track drug use history. The system can record their primary, secondary, and tertiary drug of choice. If the program chooses, the ability to track the method of use (ingest, snort, smoke, IV) is also available. Age of First Alcohol Use: 12 Age of First Drug Use: 10 Age Started Using/Abusing Alcohol Regularly: Age Started Using/Abusing Drug Regularly: Class of User/Alcohol Use Disorder: Moderate Primary Drug of Choice: Benzodiazepine Method of Use: Smoke Secondary Drug of Choice: Opiates Method of Use: IV Third Drug of Choice: Method of Use: Program Operations/Services Received: CaseWorX tracks all items listed in this requirement. CaseWorX will generate reports to track number of drug screens, start and end dates for employment or housing information, and treatment sessions and location of each session. Reports and recommendations for Sanctions, Incentives, and Therapeutic recommendations can be tracked as well. 60 Security and Alerts: CaseWorX can alert team members to phase up notices, non-compliance by a participant, and tasks assigned to team members. FivePoint Solutions can build integrations to receive alerts from the items mentioned in the RFP. Alerts will also appear as pop -ups in the system. It will notify the user of actions that have occurred in the system by other users and during their session. ing Char... SID t Arrest Date 0 Q Sentences x Saved Successfully! CaseWorX can integrate with Warrant Systems, Sex Offender Registries, Jail Bookings, and other Data Warehouses by utilizing the FocalPoint Hub and connecting to these data warehouses to populate CaseWorX with the requested information. CaseWorX also has a timer built in for security. The timer can be configured by the program and will log users out if a session expires. This allows ease of mind if a user must leave their desk that the system will automatically log them out. The timer is displayed in the top right-hand corner of the system: After the countdown reaches 5:00 or less, this notification turns red: 61 Once a user reaches one -minute remaining, the following warning will appear: YOUR SESSION WILL EXPIRE IN (S)3 click anywhere to continue your session When 10 seconds remain, the solution will show the next warning. If the session expires, the system will redirect the user to the login screen. YOUR SESSION WILL EXPIRE IN click anywhere to continue your session 62 Sanctions and Incentives: CaseWorX will capture Sanctions and Incentives. The system will allow reports to be run by participant and by Violation or Sanction Type given to a participant. CaseWorX features an automated Alert system that will notify Team Members of a participant's non-compliance. Examples include Drug Screen violations, Attendance Violations, Curfew Violations, and Contraband Found during a Home Visit. Additionally, this feature will create an automated violation in the system and display as "Pending." Workflow is essential in CaseWorX for a program's success. One workflow feature for the Sanctions area ties to Community Service handed out. If hours are assigned as part of a sanction, CaseWorX will automatically create a Community Service record and assign these hours to a participant's file. Violation Date- Violation :' Status Note 0100 OO 2/112019 Behavior/Dishonesty Sanctioned Kept using cell phone d_. Sanctions r I 7/172019 Community S 22 Community S. No 11/8/2019 Demotion to a 3 Yes 0 O Om 1242019 Drug Screen Violation Completed 0100 2262019 Drug Screen Violation Sanctioned 000 22612019 Absconded Sanctioned 000 2262019 Absconded Sanctioned 0 O O 2272019 Behavior/Dishonesty Pending does not follow directions 000 2262019 Absconded Pending Edit Sanctions X Close 4findow s—uaa a 11— 22 n saner N p >>/OBRJ�9 Dniwaonman ea�ln 3 " W 63 Incentives are normally captured below the Sanctions panel to see the history of each category. Reports can be generated the same as the sanction and violations report for incentives. Incentive Comments 100 0 Gift card $10 Walmart ... 00 Gift card 00 Other 00 Sobriety tokens Purpose MonthlyAmou... -- Quantity Incentive Date.. 10 2/12019 15 226/2019 15.5 2262019 2 2262019 Recidivism: CaseWorX can store Criminal History, Current Charges, New Offenses to measure recidivism rates, monitor restitution payments, and display a list of associates the probation should not be in contact with. Offense Date Charge 00 8/52019 Possession of Drugs 0 "1,—.�., , iwom.a nxmoa: 64 FocalPoint Portal Query System A service FivePoint Solutions offers is the ability to conduct queries using federal, state, and local databases. This can assist with recidivism research and placement of individuals into the appropriate program. Court personnel and Law Enforcement officials often lack the available information to make informed decisions and are frustrated with the time-consuming and costly processes necessary to research information used for timely decision -making and checking for recidivism. Our system provides an easy to use, web -based, portal query application to seamlessly integrate disparate data sources. This application provides easy, quick searching of data from multiple agency databases. With more efficient and effective searching, judges, court personnel and law enforcement officials can take advantage of tremendous time and cost savings, streamline the law enforcement and judicial processes, and make more -informed decisions. The FocalPoint Portal Query System has unparalleled flexibility, versatility, and capabilities including: • Easy to use web -based system based on the latest Microsoft and .NET technologies • Single query tool used to gather information from multiple data sources (local, state and federal) • Searching available over secure internet access • Single sign on and authentication for logon/password for multiple data sources • User access is based on profiles determined by the type of user (judge, case manager, state attorney, public defender, sheriff, state law enforcement, etc.) • Real-time access to data reduced search times from 2 -3 days to 2-3 minutes, saving time and money the FocalPoint Portal Query System streamlines information from a variety of data sources including: • APPRISS/VINE —This data source compiles information entered into the jail booking applications throughout Florida as well as 42 additional states, providing up-to-date arrest information as well as current booking images. • NCIC "Hot" Files —This data source provides information from the National Crime Information Center regarding outstanding Warrants, Injunctions, Probationary Statuses, as well as risk identifications such as Violent Felony Offender of Special Concern (VFOSC), High Risk Sexual Offender (HRSO), Sexual Offender or Sexual Predator, and Habitual or Career Offender, including photographs. • NCIC -This data source provides information regarding all out of state arrest history. Any information that is provided when querying the NCIC will be provided in a tab format in the NCIC file either by identifying the state that provided the arrest history, or through the generic 'FBI' tab which captures immigration and federal law enforcement arrests. • Out of State driver's license —This data source provides driver's license and vehicle information from all 50 states. • Local and State data sources —FivePoint Solutions can develop connectors to any local data source including over 30 different CMS, RMS, JMS and CMS vendors. 65 Example Screenshots of FocalPoint Federated Query: IIIIh olaaa,rra.. ns aamiaiaemra� Damgra.....ammeters FDLE Yammerers W Name Ir I, MEUI& Demo AM H1, rFirst Name Harry Pupm Cade C=Crimnal Justice A Mlddk Name Rxe S G ndm DaG SouFces ❑ SekcNPve4cl AA [a APPRISSBmIug Synam -ONLINE (MM/DD/VBOB 10 / 23 / 1992 SSN Aaaa.Paal S-1h Yammerers 0 RCC03I—RN 1-Syskm-ONLINE emNeC 0 RDgACmmmma-ONLINE 0 ROepl)uverck lusnae - ONLINE O ROHS—DAVID-ONLINE SID. ❑ FOG—K Hat — - ONLINE mG 1$Q �F FBIs ❑ FCIC/NCIC Rmecnoa pdc.s(OPO)-ONUNE ORFCIC Rap Snnl-ONLINE 1111 DUID8 T888888888888 ❑ RSummary R,,SI--ONLINE 2M r DocI ❑RCarceakdW ,—Crack-ONLINE r` DIAD. ❑ NCK. Natieaal Cmae lnk Ceakr R,` 3V ` )MIDM ` Coumy -OSneer-ONLINE ❑ NOOur d Skk D.NsONLINE C: IN. 11 012CF004019AXXXXX VMkk Tag• searM ae,. al WN OK' VMkk iMe V— The Screenshot above demonstrates the capability to search multiple data sources simultaneously. Data sources are displayed as ONLINE if the ability to query those systems is active at the time of search. w 5g li ffi M0M L Inn Name TEST I First Name TEST Middle Name Rxe B-BkWAhkan-American IIIIII! Gmaer MALE �(MM/DD/YYY1T 10 / 23 L SSN Adtlaio�ai Sea<n Yaamekrs SID, II� FBI. IIIIIII! DUIDI DOC. L DJJID. 532950 caaaly L UCN. 482010MH001360A001OX I VMkk Tag. VN IVeM1ale TUe IVessels MM LE 11mAre�rs1� New Jes T-- Pmpese— C = Crimilal j.IkB Dm swra ❑ SelecVDesektlAll Q APPRISS B—N Syakm -ONLINE RCCIS:CmapmM1eesive Case—SyI—a ONLINE ROW— s - ONLINE RDeprluvenik JUSEce - ONLINE O R DHSMV: DAM -ONLINE O FCIC/NCIC Hot filrs-ONLINE ❑FCIC/NCIC Pmk -O—(OPO(-ONUNE R FCIC Rap Sneer -ONLINE R Summary Rap SI—k - ONLINE MINIMUM R y— F— (DOC el OR RID.) ❑R OaraakM Weapom CM1 -ONLINE O NCIC: 1-1 Crime Ink Cello Rep Sneel - ONLINE ❑ NCIOOMMSkIe DiNMSIkmtt-ONLINE Saamn CbN MINIMUM Required fields are missing 66 An alternative solution using the same system can be provided that will allow the County to view a consolidated history or conduct a recidivism check for participants past and present in the program. A case study using the Offender Information Dashboard is provided below: Information Dashboard is provided below: ff, FIVEPOINT SOLUTIONS CASE STUDY - ATHENS-CLARKE COUNTY Integrated Offender Dashboard Improves Sentencing Decisions in Athens -Clarke County Cutting -edge, customized software makes court and probation processes more efficient Dale Allen, chief probation officer at Athens -Clarke County Probation Services, is a big proponent of technology -based solutions. Noticing inefficiencies within existing systems, Allen wanted to create a way to assist a judge in making more informed sentencing decisions. This included offering a more accurate, condensed and comprehensive version of an offender's criminal history. "With an increased understanding of each case, a judge can then make better sentencing decisions, including asking a prosecutor or probation officer for more information about an offender, if needed." Allen says. The idea vas a unique and complicated one in that the software platform Allen envisioned would need to aggregate data from various agencies and existing case management platforms. To execute the project Athens -Clarke County required the help of a technology company to fully conceptualize and build this software solution. Allen turned to FivePoint Solutions, a South Carolina -based company that he was familiar with because of their extensive work with data integration and developing customized software for agencies in other states. "I'm picky about my vendors and I absolutely love FivePoint Solutions, from their hands-on communication to their follow through to taking the time to make sure it's right: " says Allen. Together, Allen and FivePoint Solutions tackled this extensive project over a period of three years. The following provides details about the original issue, the solution that was built and future possibilities it may bring. 67 The Problem When a judge decides on sentencing, he or she does not always have a condensed or accurate overview of the offender's history in front of them. 'The way you communicate with a judge for a probation violation is all through manually printed and oral communication. After five minutes of speaking to a judge about an offender, it starts losing impact," explains Allen. The busy judge often must make a quick on -the -spot decision about sentencing, including jail time, bond and/or probation revocation, without the full scope of information at hand. The criminal history the judge receives might not include out-of-state activities because the case management systems of various agencies aren't already talking to one another. leaving vital information out of the decision -making process. In some cases, the inefficient and outdated process may then lead to too harsh or too little of a sentence. "Decisions may be made without the judge seeing the full picture," says Allen. "During a probation or sentencing hearing a judge is trying to gauge if a person is a threat to the community or deserves to be let out of jail," Allen says. "The dashboard we have developed gives a detailed, one -page summary as a jumping-off point for that decision." The Athens -Clarke County Offender Information Dashboard offers the judge one dashboard screen marked with red to highlight areas of concern and green on areas the offender is doing well. The automated summary updates in real time and includes details such as how many times an offender has been arrested for misdemeanors and felonies, convicted. been on probation, completed a successful probation, arrested for escape and failed to appear in court. "The dashboard has become the centerpiece of the judicial Data Exchange QDX). which pulls data in from various agencies to create a big -picture overview of an offender," notes Allen. With a more efficient and streamlined system comes better outcomes for everyone. "We want to focus on what really matters and supervise those offenders who need intense supervision for the safety of the community. We want to supervise with compassion and not over -criminalize people who do not require intense supervision." Allen says. Allen is confident that the Offender Information Dashboard technology ultimately will help support bail reform "We have to decide if people are in prison because we are scared of them or mad at them. If we're scared of them. there's a good reason to keep them there. If we're just mad at them. we need to look at getting them out. Technology can show us the way, providing a better look at their whole record and personal situation." Allen says. 68 VO-\Athens. Clarke County 1s /le�: Marla Kosier I ACC probation My Info Warrants Served Jail Query System Disposition Query Warrant Query Evidence Query Court Calendar_ Reports Admin Log Off FIVE VOIN """' -e- Summary Results: 3 Racord(s) Found >OCSC to NMal M•rgMt Nurtas .. .. _.. tBt AAA G<C 1 -'GCC :C:10 �i'.C.C: 2.Cii]ll<Ks uva �'lCcj t'1n-�I•�C C: f9SG C':r.0 Cl: •••••J-Z-'cq U_CKp0]U:,UGi IBC.:: 900..m[—r a N-yNerM 0NMt1 Recalcitrant Indicator Summary >oao-ace araewea oratlN .. asem raMeerwtur.w rest •nse orwmat towfw�v Dort rases Ms•e•Mns . L6rN vgRlp-acaauauccto ONitl•1 0 0 0 0 ois >oweesr-caarnm aema ewtl•1 moNsvwr-sw �A s , os ,.- �..n N,mrr - Nfetaul o 0 0 0 Ovw«f.wy grs,w.. com,morosw t o , � .-_ A�9^ 4at NrvR Oaargfr ComrcORa - Navena 0 0 0 � . e.•,• dMer. S•tuN arawtor Fufw-.ou: 0 si,taa.:a (1 sun.^: �y.,teon svw�o.a�•o+ca:a.. ftuw - wcav o AMu<Souw ONt�w. ita . NM w•rra+t cvnwaR+'/rwt F}a As„aN sows. crr.:a. auto.. v�,o. 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Souc.On✓or Acomrma won AD- Dau s.a.Sn c— M 0 wi a:e.am-MR[SOr M,"o RRV - tr. nRad au,po4 Goo•-C-C--,.— >aN SouN•3.1- KCNJNSJAG NEWNVRID.ONROM CKK Ncc :�aLcrlo Maria Koster I ACC Probation F I V E aPO HT soa '-'M e- My Info Warrants Served Jail Query System Disposition Query Warrant Query Evidence Query Court Calendar Reports Admin Off Log O E..., , Carnda oar, Caa da, pi i Summary Rosults: t Rocord(s) Found N..<.er swN.t wet rm Nam. tx,w « 5 i' AAA C',CC uQVf(GCCNCe)U wu:IGGCNC,Q REwRD IGCKNCQ V.N ICiaCNCQ r0 --(GCCNCKj: a— 1053-1)GCQ tYSW).t0^^.tODo ryCC, WOOW<OI ICittl. Pea BM ,as0-0,-0'-cl V,S<;NCQ: 4000s000D2 (VOI P-1 I Raw Data Dale Sauce' fin N. Lenox R.1e DOa s. 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JR•aE ..l anae<cea ,n re,aart.e Nt.a•. <IJ 1 .ec. ............................ ea eRe raaR.,.s I4, reaae.e: s , 71 Alhens-Clarke County iielc' - A1a�la Kosier ACC 7robali- My Info Warrants Served Jail Query System Disposition Query Warrant Query Evidence Query Court Calendar Offender Info _ Admin Log OM User.ALL Aachine Name: -ALL- • IP Address: -ALL- Action -ALL- Application 00 Warrant ♦0 Purpose Code -ALL- • Data Source -ALL- Start Date: 32520 End Date: 3r2720 L^r;:nloatl limited [0 20.000 /27/2020 mkosier GA029043G 68.8.57.134 68.8.57.134 Logout 041:29 ,M /27/2020 mkosier GA029043G 68.8,57.13468.8.57.134 Login Q41:38 ,M /27/2020 mkosier GA029043G68,8.57.13468.8.57.134Query 045:04 Offender J•1 Information /27/2020 mkosier GA029043G 68.8.57.13468.8,57.134 Query 0:47:35 Calendar ,M Information /27/2020 mkosier GA029043G68.8.57.13468.8.57.1340uery 0:48:51 Offender d.4 Information /27/2020 mkosier GA029043G 68.8.57.134 68.8.57.134 Query 051:03 Offender ,M Information /27/2020 mkosier GA029043G 68.8.57.13468.8.57.134 Query Q5250 Offender ,M Information /27/2020 mkosier GA029043G 68.8.57.134 68.8.57.134 Query 056:33 Offender .M Infnrma+�nn forte ryne 8/28/19,91 GA3752794X 188097DD5 B M 12:00 00 AM record paul 9004400 forte ryne 8/28/1991 B M 12:0000 AM public earl 8/12/1957 W M 12-00:00 AM public cad 8/12/1957 9003300 12:0000 AM MRK5PT St-19- C ICON,JAIL.JAG.NEWWORLD,ONPOINT,GCIC,NCIC TESTING cr- 1376 MRK test C GCIC.NCIC record MRK st-19- C ICON,JAILIAG,NEWWORLD,ONPOINT,GCIC.NCIC cr- 1376 MRK test C ICON,JAIL,IAG,NEWWORLD,ONPOINT,GCIC.NCIC record MRK test C ICON,JAILIAG,NEWWORLD,ONPOINT,GCIC,NCIC record FIVE POINT 1 3/25/2020 3/28/2020 12:00:00 11:00:00 AM PM 72 Drug Screen History: CaseWorX can track drug screens and prepopulate the screenings into the system. If a result other than negative is detected, CaseWorX will notify team members. If the program choses, CaseWorX can automatically add the violation as pending into the system. The screenshot below shows one screening that has been auto populated into the system through an integration. Users can filter a participant's full history of their screenings by the method, overall result, substances tested, and location tested. pII,m. I',,1119. Plcdwl 192J19 I� 1&1i2J19 ILIKt019 PoslWa Comore 9,6)l5fi Ne9alrve 1L1YM19 ILIYl019 Ue0aLve 1 000 }1L92019 Ran9nm ANn Pawe9 U (IHACTVE) U. NegaLve Cw0 000 M119,9 R.laan U.I(IN TIVE) wA ^on ma0,9 Raman mom um 0—VEI R,Ia CN9N19 RaOm �T 9eu _olwcn E) Pots Oq 0 N1bt019 P.i0an Aenanneaaams 11-11 TIVII eo a Ca0 Referral Tracking/Time in Program/Treatment Tracking: When a participant is accepted, an original Anticipated Graduation Date is automatically calculated. This date does not change as the participant progresses in the program. However, the Current Anticipated Graduation Date recalculates as the participant moves into each new Phase. The Target Phase -up Date is also calculated as the participant moves into each new Phase. Both the Current Anticipated Graduation Date and the Target Phase -up Date are editable and based off the courts configured phase lengths. Further, days of sobriety are calculated in CaseWorX based on the dates of drug screen results. CaseWorX's group session panel will track attendance and days a participant was in an Outpatient Program. Phase management can be configured to track these programs as well. This allows the customer to have multiple options to track various outcomes, measurements, and days spent in various programs. Part of FivePoint Solution's analysis and configuration is helping our customers select the right tools for their programs to track these statistics. An example of days tracking for phases is seen below. The panel will calculate the anticipated phase update and can be adjusted for setbacks. The panel will track the number of days spent in that phase. I.n R.,,rvn .o lcanP.le P1..I I-1 v19�9,9 �,9 aaMe ..e om k.< v11�919 e Pl.,el Pa.M� 9��9,9 �,R9,9 Aaa�e I>na=e�om�l.n n9rz9,9 I»e PLa.e, Pam,m� �9,9 9�9�9,9 A,��e I>n�e�rvm9.ua ��9,9 I»e P 2 A-1. 9 11 9R,�9,9 aaMe om «� 1— e Mn 3 .,.l— w,a919 Pna�. R.rve.�a�rs 929rz9,9 ,rz.�9�9 I»� p 73 Users can track home or work visits conducted by an officer. The system will track notes, time of visit, if contraband was found, if a curfew violation occurred, and if a drug screen was conducted onsite. The system will integrate with Google Maps to help officers locate the house they are inspecting. vmt ryce: aeM P.noNned By: vim Norc:. Acnnry summary: Seve Dale .—..c— By clicking on a "Map it" button, CaseWorX links the participant's address to Google Maps. 00 400 Pharr Rd NE �t ® mterContinental Original Graduation Date: 400 Phan Rd NE, Atlanta, GA 30305 Buckhead Atlanta Directions Current Anticipated: 321 Actual Graduation: View larger map z3T Termination: ec` ; Fogo de Chao Address Type. Rent Qe $ 0 Whole Foods Market Y Brazilian Steakhouse 41 9 m 0 rar sad Plaza Q Pecpef� eeeb Fado Irish Pub Eea of a0 O Shake Shack 0 1400 Pharr Road Northeast Atlanta Fish Market Q GtNnview Ave Pharr Rd NE i 8 Tlmm Vy/ey Rd N Bwb Rd NE 19 s Frankie PQe t—AvoNE m m Allen Park ' QAtlanta International School Em�d $s, oelmdnlotNr r- Eclipse di Map IN v„nD NE - s. &mined Dl NF F + son Rd NE The F P — aolllny Rd NE Pine Tree Dr NE Googk ry Rd NE F wcsley Rd NE Map data 02019 Google Terms or uae 74 Program Outcomes/Health Information: Outcomes can be tracked through reports and data exports which have been described in the Analysis and Reporting Specifications. FivePoint Solutions can work with Collier County to make sure all expected data outcomes have been accounted for. For example, FivePoint Solutions can allow the program to complete its GPRA Questionnaire within CaseWorX. Health Information will be tracked in the Assessment and Medical sections. Prescriptions, Diagnosed Conditions, Doctors, Hospitalization, and Drug Use History are examples of information stored in this area of CaseWorX. Offense Information: CaseWorX will track offense information and can be integrated with Criminal Case Management system to pull or update info related to a case file. Conversion of Data from Existing Systems (Optional) FivePoint Solutions will assist Collier County through the conversion data mapping process. A data mapping document will be created to track all data elements moving from the County's source system into CaseWorX. This document will also define the order the data will be converted. A final version of the data mapping document will need to be approved by Collier County and FivePoint Solutions before conversion development would begin. During the conversion process, a fresh copy will be made of the Source data for all three (3) conversion iterations. Each iteration will be used for improvement. After each iteration, the Collier County and FivePoint Solutions will review which data has been converted and confirm that data has been converted into the correct area within CaseWorX. If deficiencies are identified, FivePoint Solutions will correct the deficiencies and confirm that they have been corrected in the next iteration. This copy will be stored in a secure location in the Azure Government Cloud. Therefore, the source system will not be affected during the conversion process. Testing will be conducted during each iteration and adjustments will be made based on a test result to ensure accuracy. Once the conversion has been approved a final cutover date will be defined and the final conversion run will complete this process. 75 Detailed Plan of Approach Based on the similarities of the requirements outlined in this solicitation, FivePoint Solutions is glad to provide a business plan as an example from our contract award for the Alameda County Project as an example for our proposed CaseWorX solution: ID WBS Task Name Duration (Start Finish Resource me Nas Deliverable 1 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.9 1.9 1.10 1.21 1.12 1.13 1.14 2 2.1 Phase 1 - Start up and Requirements 33 days Phase Identify Project Lead 5 days Identify Subject Matter Experts 5 days Identify Technical Contact 5 days Review ACCM Drop Down/List Values 5 days Review Data Panels for Location in 5 days ACCM Security User Group Analysis 5 days Alert Notification Analysis 5 days Phase Movement Analysis 5 days Collect Phase Tasks 10 days Financial Charges/Fees/Payment 5 days Information Analysis Document Library Analysis 5 days Data Mapping for Conversion 15 days Preparation of Data Mapping Documenta5 days Sign -off of Data Mapping Document for 3 days Conversion Phase 2 - Design - Conversion Phase 30 days Drop Down/List Value Configuration 5 days Man Mon Mon Mon Mon Mon Mon Mon Mon Mon Mon Mon Mon Mon Mon Man Mon 6/11/20 619/20 6/8/20 6/8/20 6/15/20 6/15/20 6/15120 6/15/20 6/15/20 6/8/20 6/15/20 6/15/20 6/22/20 7/13/20 7/20120 7/20120 7120/20 Wed 7/22/20 Fri 6/12120 Fri 6/12/20 Fri 6/12/20 Fri 6/19/20 Fri 6/19/20 Fri 6/15/20 Fri 6/19/20 Fri 6/19/20 Fri 6/19/20 Fri 6/19/20 Fri 6/19/20 Fri 7/10/20 Fri 7/17/20 Wed 7/22/20 Fri 8/28/20 Fri 7/24/20 Alameda Alameda Alameda Alameda Both Both Both Both Alameda Both Both Both FivePoint Alameda FivePoint List Values Spreadsheet Data Panel Configuration Spreadsheet Security User Group Spreadsheet Alert Notification Document Financial Register Document Document Library Spreadsheet Data Mapping Document for 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 ID WBS Task Name Duration Start Finish Resource Names Deliverable 18 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 Data Panel Configuration 5 days User Security Configuration 5 days Alert Notification Set-up S days Phase Movement Configuration 10 days Phase Task Set-up 10 days Financial Charges/Fees/Payment Informal0 days Preparation of General System Configure S days Document Library Configuration 5 days Preparation of Data Conversion Testing CS days Phase 3 -Testing and Training Phase 77 days General System Configuration Testing 10 days General System Configuration Changes fry days Sign -off General System Configuration S days Data Conversion Round 1 20 days Data Conversion Review of Round 1 10 days Data Conversion Round 2 10 days Final Data Conversion Review 5 days Sign -off Conversion Acceptance Testing 5 days Plan Preparation of Final User Acceptance DmS days Mon 7/20/20 Mon 7/20120 Mon 7/20/20 Mon 7/27/20 Mon 7/27/20 Mon 9/10120 Mon 8/24/20 Mon 8/24120 Mon 9/24/20 Mon 8/31/20 Mon 8131/20 Mon 9/14120 Mon 9/21/20 Mon 9/14120 Mon 10/12/20 Mon 10/26/20 Mon 11/9/20 Mon 11/16/20 Mon 11/2/20 Fri 7/24/20 Fri 7/24/20 Fri 7/24/20 Fri 8/7/20 Fri 8/7/20 Fri 8/21120 Fri 8/28/20 Fri 8/28/20 Fri 8/28/20 Fri 12/18/20 Mon 9/14/20 Fri 9/18120 Fri 9/25/20 Fri 10/9/20 Fri l0123120 Fri 11/6/20 Fri 11/13/20 Fri 11/20/20 Fri 1116/20 FivePoint FivePoint FivePoint FivePoint FivePoint FivePoint FivePoint FivePoint FivePoint Alameda FivePoint Alameda FivePoint Alameda FivePoint Alameda Alameda FivePoint General System Configuration User Acceptance Testing Plan Data Conversion Acceptance Testing Plan 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 76 ID was Task Name Duration Start Finish Resource Names Deliverable 37 38 3.10 3.11 3.12 3.13 3.14 3.15 3.16 4 4.1 4,2 4.3 4.4 4.5 4.6 Sign -off Final User Acceptance Document Preparation of Training Agendas Sign -off of Training Agendas Schedule Training End -User Training Configuration Changes from Training Schedule Go Live Phase 4 - Deployment and Operations Phase and Project Turnover Production Site Prepared Final Conversion Run in Production Production (Go Live) Notification to User!3 Go -Live Preparation of Project Acceptance Docun5 Execution of Project Acceptance Document 3 days 18 days 1 day 3 days 5 days 5 days 5 days 2S days 7 days 7 days days 1 day days 5 days Mon 11/9/20 Wed 11/11/20 Alameda Mon 11/9/20 Fri 1214/20 FivePoint Thu 1213/20 Thu 12/3120 Alameda Mon 8/31/20 Wed 912120 Both Mon 1217120 Fri 12/11/20 Both Mon 12/14/20 Fri 12/18/20 FivePoint Thu 11/5/20 Wed 11/11/20 Both Mon 12/21/20 Thu 1/28/21 Mon 12/21/20 Mon 1/4121 FivePoint Tue 1/5121 Wed 1/13/21 FivePoint Mon 1/11121 Wed 1/13/21 Alameda Thu 1/14/21 Thu 1114/21 Alameda Fri 1/15/21 Thu 1121/21 FivePoint Fri 2/22/21 Thu 1/28/21 Alameda Final User Acceptance Document Training Agendas Project Acceptance Document 39 40 41 42 43 44 45 46 47 48 49 50 Detailed Project Plan FivePoint Solutions uses Microsoft Project to manage project plans and, typically, shares project plans directly with customers through email. Projects begin with a kickoff meeting to identify the project team, review major milestones and deliverables, and validate the project plan and timeline. We strongly encourage customers to name an internal project lead to coordinate the activities of internal resources and to provide a single point of contact on both sides of the relationship. This will ensure that stakeholders in different departments are properly engaged in helping to produce positive outcomes for the project. FivePoint Solutions will provide a Project Manager to coordinate activities of the project for the duration of the project lifecycle. The FivePoint Solutions Project Manager will participate in conference calls and attend meetings as required by the Collier County to ensure that the implementation of the project is successful. The FivePoint Solutions Project Manager will work in collaboration with the Collier County Project Lead to ensure that the requirements outlined in Scope of Work are met. This will be accomplished through the Project Planning, Weekly Status Reports, Issues and Risk Management Logs, and Testing Plans. These documents will become the key artifacts for the project and will guide the delivery and deployment. The Collier County Project Lead is expected to be fully engaged in this process to protect Collier County's interest and to ensure that the proper County resources are involved when needed. The Collier County Project Lead is expected to provide a signoff and acknowledgement of project documents per the timeline within the project plan. Subject Matter Experts will be identified by the Collier County Project Lead to assist the Project Lead throughout the project. Subject Matter Experts (SME) are often utilized to assist with the following types of Analysis: • Prepare Data Element list • Review and edit Drop Down/List Values • Complete Security documentation • Document Phase movement • Document Financial account charges • Collect Sanction Matrix • Collect Phase Tasks • Define Alert Notifications based on occurrence and identify user groups • Define Document Library groups 77 After Analysis is complete, FivePoint Solutions configures CaseWorX. Testing occurs once configuration is complete which often includes the SME's. A User Acceptance Testing document is created by FivePoint Solutions and completed by Testers if requested by the court. Conversion has similar roles of Analysis and Testing. The Project Lead will need to identify a Technical Contact to assist with User equipment review. Finally, the Project Lead will assist with the scheduling of training, Go Live, and Go Live Support. Quality Control: During the initial Startup and Requirement Phase 1 of the Project, the FivePoint Solutions Project Manager, Collier County Project Lead will work together to ensure the system configuration, work flow, user security, and nomenclature of CaseWorX will meet the business needs of Collier County. System Review o Review Site Difference Between Court Types o Data panel differences o Discuss information that will be part of the Transfer feature between courts Report Review • Staffing Report Design o Discuss criteria needed to meet different court type needs • Grant Reporting o Discuss current reporting requirements Work Flow/Configuration • Discuss drop down values for Events with Reporting needs in mind: o Tasks o Notes o Group Session Types o Violation Types o Sanction Types o Incentive Types o Community Service Types o Drug Screen values • Discuss Phase Movement Reasons with Reporting needs in mind: o Deny o Decline o Terminate Security/User Group Access • Discuss Security roles in each Specialty Court Program o Reviewing access levels for each user group o Layout for each user group Every project assumes risks. FivePoint Solutions has identified the following project risks and describes a method to mitigate the risk level. 1. Lack of attendance and participation during FivePoint Solutions training. This can lead to additional training needs as well as "stale" data. The probability and consequence for this can be high. ■ Risk mitigation: FivePoint Solutions will work with the Collier County Project Lead to ensure that Collier County Team Members are properly trained. FivePoint Solutions and Collier County will work to find a mutually agreeable date for all members needing training. 2. A prolonged period of little to no CaseWorX software use between training and go -live. 78 Risk mitigation: FivePoint Solutions will provide a test environment for users to access during and after training allowing immediate use of a "mock" system and functions. In addition, FivePoint Solutions will work with Collier County staff to check the CaseWorX system for court activity after training. FivePoint Solutions will work with Collier County to ensure follow-up with courts that have not used the CaseWorX system after training. Changes requested not outlined in the original scope of work. ■ Risk mitigation: FivePoint Solutions utilizes a formal change management process for handling change orders. FivePoint Solutions will work jointly with Collier County on all change order requests. All change order requests will be prioritized by Collier County and analyzed by FivePoint Solutions to determine if the request adds risk or cost to the project. FivePoint Solutions will present a proposal to Collier County that includes added risk (if any) and pricing for the change order (if any). Collier County will have the final decision over whether or not to proceed with the change order. 4. Court staff turnover. Risk mitigation: FivePoint Solutions will provide system document and tutorial videos to assist new staff on the usage of CaseWorX. 79 Sample PMO Report from Past Project FivePoint Solutions uses a Risk Register and an Issues Log to track risks and issues throughout the project as illustrated: 61 PROJECT PIVEPOIRISK REGISTER SOLUTION] No. AID Rnk fsgeCabr 1SWon rs +w.rrw>d "��µ wwu +w �prerl �� K +tI/rt rMarwn M+wrlFw• D.se-�rr.yMlr/�+�uww [w.'i�rl rw PROJECT f Ivf POIN 7 OPEN ISSUES wsP 1nr,� �MWM.AW IM/NIM Pw• ON. /MMM OI. PN. PIN PN �A 1rM �.�.��. M .• HF-r��.+�.�r �4�wN+1� ��:1.y ��' Ir MGM �� Irw..vw ar.wr �... The communication plan contains the contact information for each stakeholder working on the Collaborative Courts Project. When any party feels timelines are in jeopardy or scope creep is imminent, they are welcome to contact the designated escalation contact as shown in the Communication Plan. CommunicationLP Project FIVEPOINT Once CaseWorX is fully operational Support occurs. FivePoint Solutions offers a variety of support mechanisms that provide flexibility to our customers. Customers can speak with a helpdesk professional or send an email to report issues. FivePoint Solutions maintains a staffed helpdesk to receive support calls and emails as needed. 80 Once CaseWorX is fully operational Support occurs. FivePoint Solutions offers a variety of support mechanisms that provide flexibility to our customers. Customers can speak with a helpdesk professional or send an email to report issues. FivePoint Solutions maintains a staffed helpdesk to receive support calls and emails as needed. 80 Cost of Services to Collier County CaseWorX Web -based Case Management System TotalProduct Description UnitAmount Cost Per Unit CaseWorX Web -based Case Management System FivePoint Solutions CaseWorX License 1 t $ 15,000 $ 15,000 Year 1- Hosting Services & Annual Maintenance* Standard Annual Maintenance and Support, and Hosting — Upgrades, Maintenance, and Support; 1 (Year 1) $ 6,750 $ 6,750 Microsoft Azure Government Cloud Professional Services —Deployment, Implementation & Training Professional Management— Court Configuration and 120 (hours) $ 187.50 $ 22,500 Setup Professional Services — Court Configuration and Setup 120 (hours) $ 187.50 $ 22,500 (Spring 2021 Implemented Courts) Training — Onsite Training with one (1) FivePoint 5 (days) $ 1,500 $ 7,500 Solutions Trainer Testing —System Testing 3 (days) $ 1,500 $ 4,500 Conversion Services — Subject to Final Negotiations TBD $ 20,000 TBD INITIAL YEAR 1 COST TOTAL - $78,750.00 Year 2 - Hosting Services & Annual Maintenance* Standard Annual Maintenance and Support, and Hosting — Upgrades, Maintenance, and Support; 1 (Year 2) $6,952 $6,952.50 Microsoft Azure Government Cloud ANNUAL MAINTENANCE & HOSTING COST TOTAL - $6,952.50 Year 3 - Hosting Services & Annual Maintenance* Standard Annual Maintenance and Support, and Hosting— Upgrades, Maintenance, and Support; 1 (Year 3) $7,161.08 $7,161.08 Microsoft Azure Government Cloud ANNUAL MAINTENANCE & HOSTING COST TOTAL - $7,161.08 OPTIONAL INTEGRATION ENHANCEMENTS Optional Judicial Data Exchange Integration FocalPoint Data FocalPoint Custom data exchange for Judicial $ 20,000.00 TBD Exchange Connector Courts - interface to disparate data systems (fee per exchange / connector*) FocalPoint Annual Annual Managed Hosting Services (Azure 12% of total TBD Hosting Government Cloud) (Required for FocalPoint*) software costs Standard Annual FivePoint Solutions Standard Annual Maintenance 18% of total TBD Maintenance Plan & Remote Technical Support (Normal software costs Business Hours) (required for FocalPoint and CaseWorX*) Optional Participant Mobile Reporting Services ReConnect Mobile ReConnect Mobile App Probation Reporting Solution $ 15.00 TBD Probation Reporting (fee per participant / per month*) Services ReConnect ReConnect Participant video chat & check -in $ 5.00 TBD Video Chat Services module (fee per participant / per month*) O.Collaboration Street Smart SaaS Street Smart'" SaaS Solution real-time evidence- $ 300.00 TBD Solution based intelligence collaboration core platform base subscription (fee per user/per year*) Street Smart Custom data connectors to CAD or RMS systems Varies TBD Connectors (one-time cost per connector*) $10,000.00 to $15,000.00 *Requires project -based Statement of Work for quotation. 81 FivePoint Solutions Experience & Capabilities The "five" points of our business strategy are Listen, Design, Develop, Deploy, and Maintain. FivePoint Solutions specializes in the design, development, and deployment of solutions that help courts and government entities improve operational efficiencies and customer service through the increased availability of information. To accomplish this, we utilize industry standard technologies in our products, leverage structured, proven methodologies for project management and development, and provide full -service solutions, including on -site and online training and support. We believe in smart innovation with a focus on outcomes, long-term objectives, and long-term customer relationships. With extensive experience in implementing case management systems, data exchange, facilitating federated queries and developing time saving automation technology. With each and every service we provide, we focus on core competencies, including systems integration, data exchange, dashboards, federated searches, specialty court case management, document management and workflow, conversion services, and payment processing. CaseWorX development began in 2013. The product was released in 2014 and implemented throughout the State of Georgia. Since then, CaseWorX has grown to include customers in sixteen (16) different states, including statewide solutions in Georgia and Oregon. The total number of Programs in the United States utilizing CaseWorX for their Treatment Court is over 200.Our clients have utilized the software to provide data to their state, as well as, federal grants including BJA and SAMHSA. The FivePoint Solutions team developed CaseWorX for Treatment Courts to meet the existing need for more organization and a streamlined system for the court process. With so many team members involved, it's easy for information to fall through the cracks. Our solutions make it possible to get all of the County's program team members on the same page making it easier to evaluate and track integration of care activities, track referrals, and generate reports to measure effectiveness and successful outcomes of the program. Today, FivePoint Solutions entire portfolio of customers spans 31 States across our product verticals which includes a proven history of successful system implementations for similar size and scope projects such as the Florida Office of State Administrator, the Florida Department of Education, the Oregon Judicial Department, the Oregon Criminal Justice Council, the Georgia Council of Accountability Court Judges, the Wyoming Department of Health - Behavioral Health Division, West Virginia Supreme Court of Appeals — Family Courts, Fulton County— GA, Cook County — IL and St. Louis, MO. Our Philosophy At FivePoint Solutions, our philosophy for any project starts with the Voice of the Customer (VOC) as each project has its unique challenges and customer expectations or preferences. FivePoint Solutions product support philosophy is based on Scrum principles and framework for end -to -end management and our team members operate under the assumption that quality is the responsibility of everyone involved. In addition to our VOC philosophy, Quality Assurance (QA) is also a key integral part of FivePoint Solutions software development lifecycle, where each stage of the product development cycle is under a rigorous check by our IT Division and Project Management Office. The implementation of QA as part of FivePoint Solutions' software development and integration processes ensures the sufficiency of the output from the very beginning, it minimizes defects and reduces potential business operation disruptions for our customers. Buy American Act Compliance Statement FivePoint Solutions is a privately -held company that was formed as Limited Liability Partnership in the State of South Carolina. FivePoint Solutions is the sole developer and owner of the proposed CaseWorX software and FivePoint Payment platform, which are made in the USA and therefore Buy American Act (BAA) compliant for federal or state grant funded projects. 82 Experience Relevant to Similar Projects Santa Clara Collaborative Courts Sneha Burnside Senior Management Analyst, Special Programs Division 408-882-2752 sburnside@scscourt.org The County of Santa Clara roll out consisted of 3 specialty courts which included an Adult Treatment Court, Dependency Wellness Court, and a Family Treatment Court. Each type of specialty court was customized to be configured to each court's needs. Offsite analysis was conducted to ensure ACCM met the needs for each court and to determine if additional development was necessary for the project. This included but was not limited to configuration analysis, reporting analysis, notification analysis, and integration analysis. Through analysis, FivePoint identified a few areas for custom development which included custom reports and custom data panels. FivePoint also improved an already existing Family Linking feature to allow the Dependency Wellness Court and the Family Treatment Court to link dependents to different family members in the program. This improvement was done to meet the Santa Clara business needs in both courts, as well as, follow newly established national best practice standards. The Santa Clara team also identified a need for Intake and Exit Forms to be generated and completed in the system. These forms were built out to meet the county's intake and exit business process. Onsite training was conducted for each court by FivePoint representatives over a 3-day period. FivePoint worked with specific user groups and justice partners identified by the courts and tailored each training session to cover each groups responsibility within the program. Georgia Council of Accountability Court Judges (CACJ) 244 Washington Street, SW, Suite 300 Atlanta, GA 30334 Taylor Jones Director of Accountability Courts Taylor.iones@georgiacourts.gov Office: 404-463-1453 FivePoint Solutions was selected in 2013 to implement its software to 90 Drug, Family, DUI, Juvenile, and Mental Health Courts around the state. The cost was a per court license that additionally had, maintenance, support, hosting, onsite training, and analysis per court. Since the initiation of the project, FivePoint Solutions has grown the number of courts in Georgia using ACCM to 120. This project included custom configuration per court with two days of onsite training for each court and their users. FivePoint Solutions then followed up with an additional onsite training called Go -Live Support. This involved a FivePoint Solutions Subject Matter Expert assisting users onsite during Go -Live to ensure data was being entered correctly for each court's first Court Hearing that week. This project included building custom reports for each court to summarize participant compliance. The project was managed by two project managers who divided the state for onsite training with each court. Courts were rolled out in quarterly phases and were live one week after each training. FivePoint Solutions each year works with CACJ to update the system to include new state reporting elements that were not part of the original contract. These elements are updated in the custom-built data repository described below. 83 Once implementation was completed, FivePoint Solutions worked with CACJ to develop a data repository. Every quarter a user utilizes a reporting portal built into ACCM to transmit quarterly data to Georgia's Administrative Office of the Courts. The portal provides a data reconciliation tool to assist users on the data being submitted. The tool will notify users if missing data is required and/or not filled in for each participant. Oregon Criminal Justice Commission (CJC) and Oregon Department of Justice (OJD) Bryant Baehr Oregon Department of Justice 1162 Court St. NE Salem, OR 97301-4096 Chief Information Officer, OJD Bryant.Baehr@oid.state.or.us (503) 986-4515 In the fall of 2017, FivePoint Solutions was selected to implement its Case Management solution to over 70 Specialty Courts throughout the state of Oregon. The project involved PMBOK guidelines and included: detailed project management plans, weekly status updates, coordination between multiple state agencies, system configuration, custom development, user acceptance testing and approval before training and final implementation, stabilization and lessons learned. FivePoint added custom development items that resulted in ten Change Orders through Change Order Management in accordance with PMBOK guidelines. Custom development items included in this project were: • Integration with a Case Management vendor transmitting participant data; Staging dashboard for users to accept or reject data prior to being populated into ACCM • Integration with a Drug Testing vendor transmitting drug screen results; Staging dashboard for users to accept, reject or edit data prior to being populated into ACCM • Workflows between data entry points to eliminate duplicative data entry due to business rules defined by Oregon • New data fields and data panels • New alert notifications • Custom reports, including custom Staffing Reports and Quarterly State Report • Data export to a separate State agency containing raw data elements — allowing the State agency run various outcomes and reporting metrics without having access to a participant's personal information The original training and go -live schedule were not negatively impacted by the ten Change Orders and all 70 specialty courts went into go -live status on time. Due to the custom development timelines, the contract was extended. During the project, the contract was re -assigned from one State agency to another. The contract reassignment did not impact the contract timeline or budget. Wyoming Court Supervised Treatment Court Programs Alicia Johnson C.P.M Court Supervised Treatment Program Manager 6101 Yellowstone Rd Suite 220 Cheyenne, WY 82002 Phone: 307-777-6885 E-mail: alicia.iohnson@wyo.gov The Wyoming statewide roll out consisted of 21 specialty courts which included Adult Drug Courts, DUI Courts, Family Courts, Veteran Courts, and Juvenile Drug Courts. Each type of specialty court was customized to be configured per the state's requirements. Offsite analysis was conducted to ensure CaseWorX met the needs for 84 each court and to determine if additional development was necessary for the project. This included but was not limited to configuration analysis, reporting analysis, notification analysis, and integration analysis. Through analysis, FivePoint identified a few areas for custom development which included custom reports and custom data panels. The transfer of data from the old system to CaseWorX was necessary to make this a successful project. FivePoint was able to successfully convert over 1 million rows of data from the state's old system to CaseWorX before the projects Go -Live. This included working with the state to determine where certain data points would be mapped in CaseWorX so no historical data would be lost. The process allowed for the state to pull historical information for reporting purposes without having to access the old database. FivePoint was able to able to accomplish this work in 4 months to include data migration, analysis, training, and Go -Live St. Louis Accountability Court Data System Project Kate Mansfield Treatment Court Administrator 22nd Judicial Circuit Treatment Court 1114 Market Street, Room 526 St. Louis, MO 63101 Phone: 314-589-6702 Email: kate.mansfield@courts.mo.gov In 2017 FivePoint was selected to implement is Management Information System in the three St. Louis Treatment Courts of the 22nd Judicial Circuit. The Courts included the Adult Felony Drug Court, the Veterans Court, and the MAT/Wellness Court. Over 300 active participants are managed through these courts using Management Information System. The CaseWorX Project has four phases: Phase 1 - Clarification of the Project included onsite and offsite analysis between FivePoint business analysts and court subject matter experts. FivePoint conducted an analysis of St. Louis' established workflow to configure Management Information System to meet their needs. This allowed the customer to continue their process and limited the learning curve of a newly implemented system. In addition, system generated documents, custom reports, custom alert notifications, and integration needs were identified. FivePoint prepared a Business Technology Report (BTR) outlining the findings and recommendations based on the analysis. Phase 2 - Design of the Project began upon the court's approval of the BTR. During this phase, development of the custom features was completed. The project included the following development: 7 custom system - generated documents, 8 custom reports, 11 alert notifications, an Administrative Summary screen, a Quick Enrollment screen, and an integration with the court's drug laboratory outside vendor. While the custom development was underway, system configuration and implementation also occurred to keep the project moving expeditiously. Phase 3 — Testing was completed as each piece of configuration and development was fully implemented to keep the project moving. Phase 4 - Service consisted of onsite training, final approval by the State of Missouri OSCA, and Go Live Support. After the completion of onsite training, the State of Missouri OSCA conducted a system review of the Management Information System and the server being hosted by the court. After the review, OSCA made several additional server requirements for the court to adhere to once the server requirements were finalized and approved by OSCA, FivePoint entered the final stage of implementing the custom features of integration and alert notifications. Go Live Support has been occurring both onsite and offsite since going into production, which occurred after training was completed. 85 Specialized Expertise of Team Members FivePoint Solutions utilizes a team of Subject Matter Experts for all its Collaborative Courts program projects. Our staff has been trained to handle projects similar to the Collier County Government Consortium. A project manager (PM) will be assigned to the project and will coordinate with Alameda County project leads to make sure all team members from FivePoint Solutions are providing documentation and actively communicating with the Client. The project manager will be responsible for providing an updated timeline of the project following the initial kick off meeting. Additionally, the project manager will provide a weekly communication log and a weekly risk log to identify any hurdles that may arise during the project. Our project manager will assign a business analyst to conduct analysis of system setup, report criteria, and future integration needs. The business analyst will play a key role in assisting the Project Manager in delivering the solution. Once the project is underway, the Project Manager will work with Collier County to schedule onsite training with the court. It is the PM's responsibility to assign the trainers to coordinate a training agenda and training schedule for the court to review. Once training is complete, the PM will work with the FivePoint IT Team to transition the Case Management system from a test environment to a production environment. Once this transition is complete, the PM will introduce Collier County to their FivePoint Solutions support contact and account manager. 86 Technical Lead: Chris Wilson, Director of Software Development Mr. Wilson oversees the complete development cycle and technical direction of FivePoint Solutions. He is responsible for the architecture and product development direction of all FivePoint Solutions products. Additionally, Mr. Wilson supports all business development efforts. Consequently, Mr. Wilson will be an integral member of the Court's Case Management System project, as he is for all pending and future projects. He works from the FivePoint Solutions office located in Lexington, South Carolina. Christopher G Wilson Lexington, SC 29072 803-528-8396 contact.chrisSC(cDg mai Lcom https://www.Iinkedin.com/in/cgwilson/ PROFESSIONAL PROFILE Intuitive, creative leader and problem solver who sees the potential and uses that vision to accomplish the goal. Nearly 25 years of IT Engineering and IT Leadership experience. Builds goal oriented, respectful and balanced teams and organizations for achieving the objectives of all parties. Proven track record of building teams through servant leadership. Leadership philosophy: a balanced organization keeps morale high; ingenuity and solutions flowing and allows for high amounts of loyalty. EXPERIENCE FivePoint Solutions — Lexington, SC May 2018 — Present Director, Software Development May 2018 - Present • Directed the IT Department encompassing software development, technical support, database administration and technical/cloud (Azure) operations. This includes recruiting, growing and structuring the department for efficiency and effectiveness. • Established standard software development lifecycle techniques to prepare the software and department for growth • Created standard software architecture principles • Formed standard, secure architectural principles in the Azure Government Cloud • Authored and formalized the FivePoint Information Security Policy • Had the role as Technical Lead for projects such as FL Department of Education — Florida School Safety Portal, Officer Safety (Oklahoma PD, St. Petersburg PD, Broward PD, Georgia Highway Patrol), etc. • Azure Government Cloud Administrator General Information ServiceslBackgroundchecks.com -Chapin, SC Jul 2005 — Mar 2018 Director of IT, Network and Systems Administration Jul 2017 — Mar 2018 • Directed the organization that managed the entire IT infrastructure of General Information Services • Responsibilities included leadership of all facets of the network, a DevOps software development scrum team, Storage Engineers, Database Engineers, System Engineers and the Technical Support (hardware and software) teams • Sought to build a well-balanced organization that was service and goal oriented 87 Director of tT, Software Support and Administration Nov 2012 — Jul 2017 • Directed all departments of software and system administration for all internal and external systems at GIS • Rebuilt this group from ground up with balance and depth in mind • Setup an organization that showed career paths, career support and also the notion of integrating software technology (intranet) into a process that drove up productivity, quality and success while driving down risk, cost and concern Director of IT, backgroundchecks.com (subsidiary of CIS) Jun 2005 — Nov 2012 • Tasked with building the IT organization in-house where it had previously been hosted and outsourced Directed the rebuilding of its core platforms, eCommerce Site, XML Data Services and also its data aggregation process Directed all areas of IT for BGC; Including but not limited to Software Development, PMO, DBA's, and Support South Financial Group (TD Bank) - Lexington, SC Mar 2000 — Jun 2005 Associate Vice President • Started at TSFG as a Senior Web Developer and quickly rose into leadership over two software development teams - Consumer/Commercial/Dealer Loans and the Internet Bank teams • Served as a solution architect in the Engineering group to oversee and make certain solutions conformed to specific engineering standards Fleet Mortgage Corporation - Columbia, SC Nov 1999 — Jun 2000 Senior Programmer/Analyst • Provided senior development and software/system support with a team of software engineers in the mortgage loan department Inspire Insurance Solutions - Columbia, SC Jan 1998 — Nov 1999 Senior Programmer/Analyst • Provided senior development and software/system support with a team of software engineers in the property and casualty insurance department • Most notably, worked with a project team on an international project for Sul American Seguros in Rio De Janiero, Brazil Unisys Corporation - Columbia, SC Jan 1994 —Jan 1998 C3 Consultant • Given 3 promotions in four years • Hardware and software staged UNIX systems to deploy to State of SC facilities • Developed software to assist with deployment of hardware as well as support of the network and systems via alerting. 88 Director of Project Management Office: Michelle Kiedrowski Ms. Kiedrowski, as Director of Project Management Office, will assist the team with project management processes and documentation. She will contribute as needed in project management with an emphasis in system implementation support, system testing, software conversions, and development of functional requirement documentation, test scripts, project plans and workflow diagrams. Ms. Kiedrowski brings to FivePoint Solutions over 14 years of experience, primarily in dealing with health care records. Her prior education includes a Master of Information Services. Communication between Ms. Kiedrowski and Collier County Project Lead will be coordinated through FivePoint Solutions' Project Manager. She works from the FivePoint Solutions Office located in Denver, Colorado. Michelle Kiedrowski Director, Project Management Office Professional Background Information Technology Professional with a focus on the government sector in healthcare and law enforcement. Education 2012 Masters of Information Services (MIS) 2007 Bachelor of Science — Business Management (BSB/M) Certifications and Awards 2017 CJIS Certification — Georgia. Florida and Nevada 2017 GBI — Security Awareness Training and Awareness Statement 2015 Planning Commissioner for Town of Blythewood, SC 2012 Certified Professional in Health Information Technology (CPHIT) - expired 2012 Certified Professional in Electronic Health Records (CPEHR) - expired Relevant Work Experience FIVEPOINT SOLUTIONS LEXINGTON, SC Director, Project Management Office, 1/2015 to Present Supervises Project Management Team to ensure PMI practices are utilized to manage project scope, timelines, and resources throughout the project life cycle for all projects within FivePoint Solutions. Provides supervision over quality assurance and business analyst support for multiple client types (Judicial, Finance, and other Government Sector entities) using various software solutions. These tasks include ensuring standards are met on all projects during software testing, requirements gathering, creation of business requirements, data mapping, creation and execution of test scripts, data conversion and interface support, workflow processing, and creation of business process diagrams. SYSTEMTEC — COLUMBIA, SC Technical Business Analyst, 11/2013 to 1/2015 Assisted with implementation efforts of the South Carolina Department of Health and Human Services (DHHS) Member Management System. Agile SDLC methods used for IBM Curam ACCESS software system. In this role, supported the Product Owners, Project Managers, and other team members by gathering and writing business requirements, creating agile stories, assisting in prioritizing the backlog, and participating in design meetings. 89 WIDE RIVER, LLC — NORFOLK, NE Health Information Technology Project Coordinator, 6/2013 to 11/2013 Hired as part of the acquisition to create a business model, policies and procedures, and marketing efforts as required for a startup organization. • Support clinics, critical access hospitals, and other healthcare entities with selection, implementation, and ongoing support of their electronic health record (EHR) technology and ancillary technology. • Develop marketing and training materials. WIDE RIVER TECHNOLOGY EXTENSION CENTER — LINCOLN, NE Health Information Technology Project Coordinator, 4/2010 to 6/2013 Nebraska's Regional Extension Center granted as part of the Health Information Technology for Economic and Clinical Health (HITECH) Act to assist Eligible Providers to meet Meaningful Use Objectives and Clinical Quality Measures while using their Electronic Health Record (EHR) Systems. Technical support given to physicians, critical access hospitals, and their staff during software and hardware implementations to meet Meaningful Use Objectives and other government guidelines. • Created policies, procedures, and templates for start-up company. • Conducted workflow assessment and diagrams created based on current and future states. • Assisted through the Assessment, Planning, Selection, and Implementation Phases of software and hardware implementations. • Performed Gap Analysis for procedure and technical environments. • Served as a liaison between client and software vendors when necessary. • Exposure to 50+ Electronic Health Record Systems for both clinics and critical access hospitals. • Worked with Nebraska Medicaid to ensure clients were meeting HITECH Act regulations INFOCROSSING HEALTHCARE SYSTEMS (WIPRO) — PHOENIX, AZ CIA Software Manager/Business Analyst, 2007 to 2009 Led team in testing of release health insurance software and implementations. • Trained employees and clients on software functionality. • Performed demonstration of software to illustrate upgrade changes to internal and external customers. • Parallel testing with clients for acceptance testing and disaster recovery efforts. • Created test files and updated VCTLs as needed per testing requirements. • Developed requirement documents, Test Plans, Test Scripts (including template used for all testers) and Training Manuals. • Worked with COBOL Mainframe Systems Q/Care, Q/Advantage, Member360, Revenue360, and ResQPortal. 90 Customer Success Manager: Libby Blackwell Ms. Blackwell, as Director of Court Product Development, has contributed in the central design and oversight of the development of the Collaborative Court product. Ms. Blackwell brings to FivePoint Solutions over 20 years of experience in court administration and is a Fellow of the Institute for Court Management from the National Center for State Courts. Ms. Blackwell has been a Project Manager for the majority of FivePoint Solutions court implementations involving Collaborative Court product. In her past Project Management role, Ms. Blackwell has overseen the CaseWorX project management for many projects, which has included managing the installation of over 90 courts in the State of Georgia and 70 courts in the State of Oregon. She works from the FivePoint Solutions Office located in Atlanta, Georgia. Libby Blackwell, Account Manager Professional Background CourrMonagement professional with over20 years of experience with a focus on business process management. Education 1985 Bachelor of Science — Lambuth University Certifications and Awards 2010 ICM Fellow, National Center for State Courts 2005 Georgia Municipal Court Clerk's Council, Founding Board Member 2003 Georgia Council of Court Administrators, President 1987 ABA Paralegal Certification, National Center for Paralegal Training Relevant Work Experience FIVEPOINT SOLUTIONS — ATLANTA, GA Account Manager, 1/2012 to Present Responsible for ensuring quality services delivery in all consulting engagements, including development of project proposals, creation of project plans, and management of active projects, with particular focus on ACCM. Responsible for fostering long-term relationships with existing customers and building relationships with new customers. Participate on executive leadership team developing business strategies and product roadmaps. Support business development efforts organization -wide through the development of presentation and product demonstration packages. DEKALB COUNTY SUPERIOR COURT — DECATUR, GA Deputy Court Administrator, 11/2006 to 1/2012 DeKalb County Superior Court's Deputy Court Administrator is responsible for all Court Administrative functions and programs, including managing seven court programs with an administrative staff of 38, overseeing an $8.7 million annual budget, providing support for ten constitutionally elected judges along with their support staff of 40. As the second largest county in the state of Georgia, DeKalb County Superior Court processes over 14,000 civil filings and 7,000 felony criminal indictments annually. My role was to direct special court projects for Superior Court and its court programs. I analyzed historical data to answer the question, "Why do we do this?" problem -solve issues using innovative solutions, and set goals to ensure compliance and measure accountability. Highlighted results of these special projects included: • Optimized resources by increasing court resolution of child support cases by authoring instruction manuals, leading training classes, and equipping courtrooms for access to the computerized child support guidelines. • Implemented a paralegal intern program to assist Family Law Information Center and increase work productivity. • Utilized court performance measurements such as timeliness, effectiveness, satisfaction, and efficiency to ensure trial court's standards are met along with increasing public trust and confidence. • Identified work flow processes to develop a self-help guide for self -represented litigants who are filing for divorce. • Engineered an assay study for Georgia's treatment courts to determine assay's sensitivity, specificity, and reliability; Provided recommendations for Georgia's treatment courts when using the assay. • Wrote Memorandum of Understandings for partnerships; Conducted public surveys; Identified workflow processes, Interpreted County, State and Federal legal guidelines, Collected and categorized data for final reports; Prepared final reports with findings and recommendations. GWINNETT COUNTY RECORDERS COURT — LAWRENCEVILLE, GA Clerk of Court, 3/1994 to 11/2006 The appointed Clerk of Gwinnett County's Recorders Court is responsible for all Clerk office and Court Administrative functions for the Court. During the 12 years I served as Clerk, Gwinnett County experienced dramatic growth, at one point being named the fastest growing county in the United States. Likewise while I was Clerk, Recorders Court experienced a 250% increase in citations processed, a 275% increase in telephone calls received, and a 200% increase in fine amounts collected and disbursed. I managed this growth through the use of change business practices, program enhancements, and technology advancements. It was my objective to make sure defendants were given opportunities to become compliant while balancing operating costs. • Developed plans, policies, goals and objectives for the Court; Prepared $1 million annual operating budget; Monitored expenditures; Evaluated annual fines collected to determine projected revenue estimates. • Assigned tasks and trained staff, Authored employee handbook to include Mission Statement, SOP, customer service philosophy, job descriptions, and group standards; Prepared annual employee performance evaluations. • Identified, purchased, installed and configured all computer and network hardware / software systems for the Court ensuring all budgetary and time constraints were met. • Launched a payment program to reduce administrative costs while increasing compliancy; Reduced non -compliancy by 25% and increased revenue collections by 40%. • Oversaw transformation of single function computer system into fully integrated system; Assessed business needs and State agency requirements; Wrote grant for State funding; Allocated grant funds; Mapped out relational data. • Pioneered data exchange integration between County department, State agencies, and private probation. 92 • Revamped filing system after evaluating current needs and forecasting space requirements; Converted filing system by establishing new business rules, policies and • GWINNETT COUNTY SUPERIOR AND STATE COURTS - LAWRENCEVILLE, GA 93 Project Manager: Amanda Lewis Amanda Lewis recently joined FivePoint Solutions to help assist with the management and continuous development of CaseWorX. Amanda brings previous experience to FivePoint Solutions by being a former Mental Health Coordinator. Her subject matter expertise helps provide feedback from a user's perspective needs of the court. Her previous experience will be instrumental in working with the Alameda to implement the CaseWorX solution. AMANDA LEWIS alewis� a),myfrvepoint.c om 803-756-4211 EMPLOYMENT Licensed to practice law in Georgia and Tennessee February 2019 —present FivePoint Solutions, Lexington, South Carolina Project Manager • Product Owner for Accountability Court Case Management (ALCM) and CaseWorX • Manages all development for ACCM and CaseWorX • Manages rollout of CaseWorX and conversion for existing customers • Manages and conducts training for existing customers converting to CaseWorX • Manages site set-up and training for new CaseWorX customers • Liaison with the Georgia Council of Accountability Court Judges • Customer contact for all Georgia courts Oversees all Georgia support July, 2017 —February, 2019 Tallapoosa Judicial Circuit, Tallapoosa Circuit Mental Health Court, Buchanan, Georgia Court Coordinator • Reviewed existing policies and implemented changes to comply with state and national best practices for accountability courts • Improved relationships with Sheriffs Offices and implemented improved drug screening to comply with state and national best practices • Established relationships with community members and organizations • Identified weaknesses in treatment and worked with local and contracted treatment providers to use creative solutions to implement services that meet national best practices • Researched, developed, and. implemented trainings for team members • Sustained week -to -week program operation and integrity through the retirement of the presiding judge and interim period prior to the appointment of a new judge • Mentor coordinator for new coordinators in the 7rh Judicial District • Created, reviewed, and maintained contracts with treatment providers and sheriff's deputies • Collected and processed data for monitoring participant progress according to state protocol July, 2013—June, 2017 Alcovy Judicial Circuit, Newton and Walton County Resource Courts, Covington, Georgia Court Coordinator • Designed original court protocols and programming • Served as the public representative for the court • Created, reviewed, and maintained contracts with all treatment providers and fiscal sponsor • Collected and processed data for monitoring participant progress according to state protocol • Established relationship with the 11GA School of Social Work for research and data evaluation Monitored treatment to ensure compliance with state standards 94 • Researched and developed trainings for team and board members • Implemented plan for sustainability and growth October, 2010—June, 2013 Alcovy Judicial Circuit, Superior Court Judge Samuel D. Ozburn, Covington, Georgia Law Clerk/Staff Attornev • Researched legal issues, drafted orders and correspondence, and reviewed files • Communicated with attorneys and pro se litigants • Updated Alcovy Circuit website (www.alcovvcircuit.com) and designed forms for use by pro se litigants Fall 2009 - Mercer University, Walter F. George School of Law, Macon, Georgia Spring 2010 Legal Research Teaching Assistant Summer 2009 U.S. Attorney's Office, Eastern District of Tennessee, Chattanooga, Tennessee Summer Intern Spring 2009 U.S. District Court, Middle District of Georgia, Macon, Georgia Extern for Hugh Lawson, Senior U.S. District Judge Summer 2008 City of Murfreesboro Legal Department, Murfreesboro, Tennessee Summer Intern Summer 2005, Buerger, Moseley, & Carson, Franklin, Tennessee 2000, and 2007 Runner and Interim Office Manager PROFESSIONAL ACHIEVEMENTS February 2018 "The Coordinator and the Team: The Gifts of Curiosity and Communication" CACJ Mental Health Court Tune -Up, Presenter Spring 2017 - CACJ Metrics & Measures Subcommittee Winter 2019 Coordinator Representative March 2017 "How Being Trauma -Informed Improves Criminal Justice System Responses" Bureau. of Justice Assistance, Justice and Mental Health Collaboration Program, 'trainer April 2012 "From Chambers: Legal Writing for Trial Courts" Georgia Bar Journal, Vo. 17, No. 6, p.56-57 Co -written with the Honorable Samuel D. Ozburn EDUCATION 95 Legal Mercer University, Walter F. George School of Law, Macon, Georgia Juris Doctor, Cum Laude: May 2010; Class Rank: Top 24% (33/140); GPA: 88.99/99 Honors and Activities: • Walter F. George Public Service Scholarship (full -tuition with stipend) • Moot Court Board: o Georgia Intrastate Team (best petitioner's brief) o Houston Moot Court National Championship o Wechsler National Criminal Law Moot Court Competition • Dean's List • CALI Award for Excellence: Legal Writing I, Legal Writing II, Criminal Law and Psychiatry • Faculty Award for Outstanding Achievement in Legal Writing Undergraduate Kenyon College, Gambier, Ohio B.A. Political Science with High Honors, Magna Cum Laude: May 2007; GPA: 3.7/4.0 Honors and Activities • High Honors for Political Science Thesis: "Mayoral Control in Education: Los Angeles and the Intersection of Education and Politics" • Diamond -Storing Prize recipient (awarded for the best honors thesis in American politics) • Academic scholarship recipient • Pi Sigma Alpha (National Political Science Honor Society) • Kenyon Collegian (weekly college newspaper), Opinions Editor, News Editor 96 Project Manager/Business Analyst: Andrew Hickman Mr. Hickman is responsible for analyzing court process and configuring each courts solution to fit their specific needs. He will serve as the Business Analyst for the front end of the system. He has assisted the Director of Court Product Development and Project Manager in project planning. He will also assist the team in Software Training. Mr. Hickman assisted with the Georgia Case Management System and Oregon state-wide Specialty Court Management System analysis, implementation, and training. Additionally, he will prepare all proper documentation and testing plans for the project, as well as oversee the data mapping for the conversion. Andrew Hickman, Business Analyst Professional Background information Technology professional with experience in business analyst work, customer support, and software implementotion. Education 2014 Bachelor of Science — University of South Carolina Certifications and Awards Current CJIS Certification- Florida Relevant Work Experience FIVEPOINT SOLUTIONS — LEXINGTON, SC Business Analyst, 11/2015 to Present Responsible for analyzing court process and configuring each courts solution to fit their specific needs. Lead technical support for ACCM to ensure timely and quality response for each customer request that is received. Assist the Director of Court Product Development and Project Manager in statewide project planning. Communicate with customers to maintain a relationship and to ensure all their needs and requirements are met. Assist with product design and development by gathering court requirements, data mapping, creating and executing test scripts, data conversion and interface support, and workflow processing. • Aided in the implementation of over 90 courts for the State of Georgia's drug courts by analyzing, configuring, and training each court • Authored training materials, executed a training plan, and lead training classes for the State of Georgia's reporting requirements • Assist with product quality assurance for the Supreme Court of Florida Judicial Inquiry System and Automatic Calendar Inquiry System • Troubleshoot all aspects ofACCM Support calls including conducting analysis of support needs, researching and identifying faults, and resolving technical problems • Coordinate ACCM Support calls with Development Team when necessary • Oversee testing an implementation of new ACCM development • Assemble information and customer feedback to clarify client requirements 97 Support Lead: David Barton Mr. Barton oversees the CaseWorX support desk and routing support tickets to the appropriate personnel. He will be responsible for assessing the priority of support request. Mr. Barton will reply to all requests in a timely manner once determined the severity of the issue. David Barton, Business Analyst Professional Background Information Technology professional with experience in business analyst work, customer support, and software implementation. Education 2012 Bachelor of Science — Wofford College 2016 Masters— University of South Carolina Relevant Work Experience FIVEPOINT 5OLUTION5 — LEXIN6TON, SC Business Analyst, 1/17 to Present Responsible for analyzing court process and configuring each courts solution to fit their specific needs. Lead technical support for ACCM/SCMS and CaseWorx to ensure timely and quality response for each customer request that is received. Communicate with customers to maintain a relationship and to ensure all their needs and requirements are met. • Provides technical support for over 200 courts • Analyzes support tickets to determine necessary resources • Aided in the implementation of over 75 courts for the Oregon SCMS project by analyzing, configuring, and training each court • Authored training materials for the Oregon SCMS project • Assists with the testing and implementation of new ACCM/CaseWorx development • Assembles information and customer feedback to clarify client requirements 98 Addendum (s) to the Solicitation Coiner County Administrative Services Division Procurement Services Date: August 10, 2020 Email: Geoff.Thomas@colliercountyfl.gov Telephone: (239) 252-6098 Addendum I From: Geoff Thomas, Procurement Strategist To: Interested Bidders Subject: Addendum # 1 Solicitation 4 and Title 20-7783 Mental Health Data Collaborative The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1. Please see attached contract template labeled Fixed Fee Professional Services Agreement. If you require additional information please post a question on our Bid Sync (www.bidsync.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. C/G��OGI GXar Cicero G. Lucas, President/CEO 9/4/20 Clcerogluca Sep 4, 202012:54 EDT) (Signature) Date 5 Point Solutions LLC dba FivePoint Solutions LLC (Name of Firm) 99 Collier county Administrative SeNces Division Procurement Services Date: August 17, 2020 Email: Geoff.Thomas@colliercountyfl.gov Telephone: (239) 252-6098 Addendum Two From: Geoff Thomas, Procurement Strategist To: Interested Bidders Subject: Addendum # 2 Solicitation # and Title 20-7783 Mental Health Data Collaborative The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1. Project 20-7783 Mental Health Data Collaborative Bid Opening date has been extended to September 8, 2020 at 3:00 PM. If you require additional information please post a question on our Bid Sync (www.bidsyna.com) bidding platform under the solicitation for this prof ect. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. C�!(o 91— l'7 P4,20201 S4 EDT, Cicero G. Lucas, President/CEO 9/4/20 (Signature) 5 Point Solutions LLC dba FivePoint Solutions LLC (Name of Firm) Date 100 Collier county Administrative SeNces Division Procurement Services Date: September 8, 2020 Email: Geoff.Thomasgeolliercountyfl.gov Telephone: (239) 252-6098 Addendum 3 From: Geoff Thomas, Procurement Strategist To: Interested Bidders Subject: Addendum # 3 Solicitation # and Title 20-7783 Mental Health Data Collaborative The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1. Project 20-7783 Mental Health Data Collaborative has been extended to September 11, 2020 at 3:00 PM. If you require additional information please post a question on our Bid Sync (www.bidsyne.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. C1G2Y0 6I zmwr Goeacerog �(Sep 9, 202010:01 EDT) Cicero G. Lucas, PresldentlCEO 9/9/20 (Signature) 5 Point Solutions LLC dba FivePoint Solutions LLC (Name of Firm) Date 101 Collier county Administrative SeNces Division Procurement Services Date: September 8, 2020 Email: Geoff.Thomas@colliercountyfl.gov Telephone: (239) 252-6098 Addendum 4 From: Geoff Thomas, Procurement Strategist To: Interested Bidders Subject: Addendum 4 4 Solicitation # and Title 20-7783 Mental Health Data Collaborative The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Change 1. Project 20-7783 Mental Health Data Collaborative has been extended to September 22, 2020 at 3:00 pm. If you require additional information please post a question on our Bid Sync (www.bidsyne.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. Cww grata, (Sep9,2020 roam eorn Cicero G. Lucas, President/CEO 9/9/20 (Signature) 5 Point Solutions LLC dba FivePoint Solutions LLC (Name of Firm) Date 102 Ci01-r Ci014VIty Email: Administrative Services Division Deborah.McCormick@colliercountyfl.gov Procurement services Telephone: (239) 252-4270 Addendum 5 Date: September 22, 2020 From: Deborah McCormick, Procurement Strategist To: Interested Bidders Subject: Addendum # 5 Solicitation # and Title 20-7783 Mental Health Data Collaborative The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Solicitation 20-7783 Mental Health Data Collaborative has been extended to October 8, 2020 at 10:00 am. DUE DATE: Sei)t,... ber- 2O2O z.nn n nR Sei)t,.. ber- 22 �n�n 2.nn n nR a4 October 8, 2020 at 10:00 A.M. Q& A Deadline October 1, 2020 at 5:00 am If you require additional information please post a question on our Bid Sync (www.bidsync.com) bidding platform under the solicitation for this project. Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. Ci e/o G leaf Cicero G Lucas (Sep 23, 202009:15 EDT) 9/23/20 (Signature) 5 Point Solutions LLC dba FivePoint Solutions LLC (Name of Firm) Date 103 DISCOVER THE POWER OF TECHNOLOGY YOUR ALL -ENCOMPASSING, CUSTOM DATA MANAGEMENT SOLUTION SPECIALIZE IN PROVIDING GOVERNMENT SOLUTIONS WE OFFER: FIVEPOINT SOLUTIONS: OVER 30 YEARS OF EXPERIENCE IN THE JUDICIAL SYSTEM PROVIDE SOLUTIONS IN 36 STATES • CASE MANAGEMENT FOR STREAMLINE SPECIALTY COURT, PROBATION, & DATA ENTRY PRE-TRIAL SERVICES • DATA EXCHANGE, FEDERATED QUERIES, & DASHBOARDS • OFFICER SAFETY & LAW ENFORCEMENT SOLUTIONS • SCHOOL SAFETY SOLUTIONS • DOCUMENT CONVERSION SERVICES • PAYMENT PROCESSING • DOCUMENT MANAGEMENT & WnRKFIOW EXPERIENCE: CON MEMBERS & PARTNERS THROUGH ONE PORTAL IMPORT, ORGANIZE, & MANAGE DOCUMENTS ,�m� #m INTEGRATE SYSTEMS & \1�1� ELIMINATE DUPLICATE DATA FLORIDA OFFICE OF STATE ADMINISTRATOR I FLORIDA DEPARTMENT OF EDUCATION OREGON JUDICIAL DEPARTMENT I OREGON CRIMINAL JUSTICE COUNCIL I GEORGIA COUNCIL OF ACCOUNTABILITY COURT JUDGES I WYOMING DEPARTMENT OF HEALTH, BEHAVIORAL HEALTH DIVISION I WEST VIRGINA SUPREME COURT OF APPEALS - FAMILY © 0 INCREASE WORKFLOW & © © EFFICIENCY THROUGH Q Q AUTOMATION 1, 1 C I 1 00 1 1 1 1 11 1 1 11 I 001 0 0 0 IT0 1 �� 1 dS 00 \� 0 v .. 011 00110 ��✓ 0 00 106 0 10 1 10 0 �YOUR ALL 1 1® CASE MANAGEMENT SOLUTION nn 1 1 WORX Without the right tools, tracking participant progress & managing cases is nothing more than organized chaos. Courts are growing and you need a system that can ' keep up. Give your team an edge with Case Worx - an innovative solution that allows you to spend less time entering data and more time helping your participants 0 achieve their goals. 0 A configurable, full -featured, web -based case management solution that enables l you to: 0 10 0 0 0 11 STREAMLINE DATA ENTRY INTEGRATE SYSTEMS 011 0C ` 00 R , O r O 1 ® © 0 ® 0 E@* IMPORT, ORGANIZE & MANAGE DOCUMENTS SEAMLESS INTEGRATION WITH DRUG LABS, ASSESSMENT TOOLS & OTHER AGENCIES INCREASE WORKFLOW CONNECT ALL TEAM EFFICIENCY THROUGH MEMBERS & PARTNERS 1 1 P 0 AUTOMATION THROUGH ONE PORTAL 0 0 010 a 01 SCHEDULE A FREE DEMO TODAY! 0 Ob info@myfivepoint.com 1803.951.2094 7 REPORTING Generate participa t Ea I, snapshots to program ri analytics. Gain insights & key d metrics to help you apply for y additional grants & funding. roi mom MINED 0J TRACKING < & m ytor participant progres . rug reens, court sessions, treatment, phase • �• ad ncement, case notes, depends & so much more. /Oor 00000 INTEAT Werl000 N FILES & RECORDS p rt istin at nd Import, organize, search iml' e data e ry from` 1 manage documents. From g re n lab , c II -in •1 court orders to community a , c se m ni ring service time sheets, everything Isol ti s re.\ � is in one place. '� � UTOMAI PAYMENT ROCESSING re to urt/team specific ��quipp with abuilt-in o s a m ally fill in paym po al that tracks a ec 'ed ' Ids h a rtici is outstanding O , as m C. b e & payment history. 0 eBORATIVE Customization - Design your own dashboard & workflows for each user group in your system. Connect Your Team - See assigned tasks, meetings, and events for each team member. JUDGES CASE MANAGERS Court Calendar- Courts can build calendar templates for different court TREATMENT hearing types & determine what PROVIDERS appears week to week. KCOMPLIANCE OFFICERS