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Agenda 07/13/2021 Item #16E 8 (RFP #20-7772 w/United Data Technologies)16.E.8 07/13/2021 EXECUTIVE SUMMARY Recommendation to award Request for Proposal ("RFP") No. 20-7772, "Audio Video Equipment for Four EMS Training Rooms," to United Data Technologies, Inc., authorize the Chair to sign the attached agreement, and authorize all necessary budget amendments. OBJECTIVE: To authorize the purchase and installation of audio video equipment for four EMS Training Rooms. CONSIDERATIONS: The Emergency Medical Services ("EMS") Training Department uses four training rooms to teach a variety of classes to include quarterly Medical Director's in -services for 200- 300 EMS and fire personnel. EMS also uses these rooms to host the Phoenix Awards Ceremonies, promotional ceremonies, and host several meetings with outside agencies. Other County agencies such as Emergency Management use these rooms to teach FEMA classes. The Collier County Sheriff's Office teaches dispatching classes and host its quarterly meetings in the rooms as well. The Emergency Services Center was built in 2009 and the audio/video equipment was purchased prior to the completion of the building. It was already outdated and not working properly when installed. Several components have failed but unfortunately, that technology is no longer manufactured and cannot be switched out nor replaced with the same equipment. The entire system is out of warranty and needs to be upgraded. On May 18, 2020, the Procurement Services Division posted RFP No. 20-7772, Audio Video Equipment for Four EMS Training Rooms, and received six proposals by the July 1, 2020, deadline. Staff found all six proposers to be responsive and responsible. A selection committee met on August 17, 2020, scored each of the proposals and shortlisted the following top four firms to move on to oral presentations: 1) Academic Technologies, Inc., 2) Audio Visual Innovations, Inc., 3) Pro Sound, Inc. d/b/a Pro Sound & Video, and 4) United Data Technologies, Inc. The primary evaluation criteria included the proposer's plan of approach, proposed equipment substitutions, costs of services, and experience and capacity of the firm. A minimum of three references were requested from clients on projects with a similar size for which the firm provided services similar in scope and complexity within the past five years. On September 9, 2020, the selection committee reconvened for oral presentations and established a final ranking, as shown below. Proposers Final Ranking United Data Technologies, Inc. 1 Audio Visual Innovations, Inc. 2 Pro Sound, Inc. dba Pro Sound & Video 3 Academic Technologies, Inc. 4 Negotiations with the top -ranked proposer commenced on October 16, 2020. Upon the conclusion of successful negotiations, staff recommends awarding the Agreement to United Data Technologies, Inc. The attached Agreement provides for an initial three-year term, with two additional one-year renewal options. United Data Technologies, Inc. ("UDT") is a Florida -owned and operated business formed in 1995, with its headquarters in Miramar, FL. UDT is currently providing professional services to the County for the installation and migration of the Cisco voice-over-IP telephone system. FISCAL IMPACT: Funds are available in EMS Fund 493, Project 33655 in the amount of $67,214.55. Annual maintenance in the amount of $1,603.84 will be funded by fund 490 supported by an annual Packet Pg. 2029 16.E.8 07/13/2021 General Fund transfer unless otherwise eligible under available grant funding. LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for Board approval. -SRT GROWTH MANAGEMENT IMPACT: There is no Growth Management Impact resulting from this action. RECOMMENDATION: To award Request for Proposal No. 20-7772, "Audio Video Equipment for Four EMS Training Rooms," to United Data Technologies, Inc., and authorize the Chair to sign the attached agreement, and authorize all necessary budget amendments. Prepared By: Erin Cook, Accounting Supervisor, Emergency Medical Services Division ATTACHMENT(S) 1.20-7772 Solicitation (PDF) 2.20-7772 Final Ranking (PDF) 3. [Linked] 20-7772 UDT_Proposal (PDF) 4.20-7772 UDT COI (PDF) 5.20-7772 NORA.docx (PDF) 6. [Linked] 20-7772 UDT VendorSigned (PDF) Packet Pg. 2030 16.E.8 07/13/2021 COLLIER COUNTY Board of County Commissioners Item Number: 16.E.8 Doe ID: 17437 Item Summary: Recommendation to award Request for Proposal ("RFP") No. 20-7772, "Audio Video Equipment for Four EMS Training Rooms," to United Data Technologies, Inc., authorize the Chair to sign the attached agreement, and authorize all necessary budget amendments. Meeting Date: 07/13/2021 Prepared by: Title: Director - Operations Support — Administrative Services Name: Michael Cox 07/02/2021 12:54 PM Submitted by: Title: Division Director - EMS Operations — Emergency Medical Services Name: Tabatha Butcher 07/02/2021 12:54 PM Approved By: Review: Procurement Services Ana Reynoso Level 1 Purchasing Gatekeeper Procurement Services Sandra Herrera Additional Reviewer Procurement Services Sue Zimmerman Additional Reviewer Agenda Clerk Preview Michael Cox Agenda Clerk Preview Emergency Medical Services Tabatha Butcher Director Review Grants Valerie Fleming Level 2 Grants Review County Attorney's Office Scott Teach Level 2 Attorney Review County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review Grants Therese Stanley Additional Reviewer Office of Management and Budget Laura Wells Additional Reviewer County Manager's Office Sean Callahan Level 4 County Manager Review Board of County Commissioners Geoffrey Willig Meeting Pending Completed 07/02/2021 2:22 PM Completed 07/02/2021 2:39 PM Completed 07/02/2021 2:48 PM Completed 07/02/2021 4:18 PM Completed 07/06/2021 12:52 PM Completed 07/06/2021 12:21 PM Completed 07/06/2021 1:14 PM Completed 07/06/2021 1:29 PM Completed 07/06/2021 2:19 PM Completed 07/06/2021 3:18 PM Completed 07/06/2021 3:29 PM Completed 07/06/2021 3:31 PM 07/13/2021 9:00 AM Packet Pg. 2031 16.E.8.a collier county Administrative Services Department Procurement Services Division COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS REQUEST FOR PROPOSAL (RFP) FOR Audio Video Equipment for Four EMS Training Rooms SOLICITATION NO.: 20-7772 EVELYN COLON, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-2667 evelyn.colon@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor maybe grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. Packet Pg. 2032 16.E.8.a SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 20-7772 PROJECT TITLE: AUDIO VIDEO EQUIPMENT FOR FOUR EMS TRAINING ROOMS LOCATION: PROCUREMENT SERVICES DIVISION, CONFERENCE ROOM A, 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 DUE DATE: JUNE 18, 2020 AT 3:OOPM PLACE OF RFP OPENING: VIRTUAL MEETING: CONFERENCE BRIDGE: 239-252-7205 ACCESS CODE: 212121 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: hLtps://www.bidsync.com/bidsync-cas INTRODUCTION As requested by the Emergency Medical Services Division (hereinafter, the "Division or Department"), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, "County") has issued this Request for Proposal (hereinafter, "RFP") with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. The results of this solicitation may be used by other County departments once awarded according to the Board of County Commissioners Procurement Ordinance. The purpose of this request is to obtain competitive proposals and pricing for a comprehensive Audio/Video system that can meet the current requirements of the Collier County Emergency Medical Services Division. Historically, County departments have spent approximately $75,000; however, this may not be indicative of future buying patterns. BACKGROUND The EMS Training Department uses four training rooms to teach a variety of classes to include quarterly Medical Director's in - services for 200-300 EMS and fire personnel. We also use these rooms to host the Phoenix Awards Ceremonies, promotional ceremonies, and host several meetings with outside agencies. Other County agencies such as EMS use these room to teach FEMA classes, CCSO teaches dispatching classes and host their quarterly meetings. The square footage of the four training rooms are as follows: Room A: 603 square feet Room B: 620 square feet Room C: 577 square feet Room D: 609 square feet Total for all four rooms: 2409 square feet The building was built in 2009 and the audio/video equipment was purchased prior to the completion of the building. Several components have failed and the technology is no longer manufactured and cannot be switched out/replaced with the same. The whole system is out of warranty and needs to be upgraded. TERM OF CONTRACT County reserves the right to modify this scope during negotiations for budgetary reasons. The contract term, if an award(s) is/are made is intended to be for Three (3) years with Two (2) One (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in c 0 .2 0 V) N ti ti ti 0 N C 0 E t 0 2 Q 2 Packet Pg. 2033 16.E.8.a effect. All goods are FOB destination and must be suitably packed and prepared to secure the lowest transportation rates and to comply with all carrier regulations. Risk of loss of any goods sold hereunder shall transfer to the COUNTY at the time and place of delivery; provided that risk of loss prior to actual receipt of the goods by the COUNTY nonetheless remain with VENDOR. DETAILED SCOPE OF WORK See Attached Specifications for the layout and the Parts List for the requested equipment. Collier County EMS is looking for upgraded AV Equipment to be purchased, installed and maintained/supported. Equipment purchased will need to be covered under manufacturer warranty. The proposed AV Equipment must meet or exceed the installation specifications as well as the following minimum requirements: • Audio and video recording in all rooms, preferably screen and lecture capture and/or split screen or picture in picture. • Have the ability for room A to be replicated in just A or A,B, or A,B,C or A, B, C, D or independently from each other while other sources are being utilized on other rooms. • Connected computers (Windows, Apple, Mac) should be able to be seen on a projector and on monitors simultaneously. • The Doc Camera should have the ability to be viewed on a projector and monitors, as well as have the ability to record. • Cameras should have the ability to broadcast live images to individuals who are not in the building to be used in a webinar or live chat. • Equipment should have the ability to be hardwired, be wireless and have internet connection ability. Warranty: provide a warranty for all labor, materials, installation for a period of one (1) year after acceptance by Collier County. Maintenance and support: provide an annual technical and maintenance support agreement. The maintenance agreement will not commence until the application has been placed in production and accepted by the County in writing. The maintenance agreement must provide ongoing system support and maintenance, including upgrades, bug fixes and patches, and other technical support necessary for County staff to operate the solution. Architectural Diagram: Upon completion of the upgrades a final architectural diagram of the completed upgrades must be provided to Collier County EMS. REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for 4 Development of Shortlist, which will be the basis for short -listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and c scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked ' M firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be 'o developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the V) Board of County Commissioners. ti ti 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. c N 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. E 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying Q questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top -ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. Packet Pg. 2034 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY' S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Business Plan 35 Points 3. Cost of Services to the County 30 Points 4. Experience and Capacity of the Firm 15 Points 5. Equipment Substitution 15 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County's financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. Each criterion and methodology for scoring is further described below. ***Proposals must be assembled, at minimum, in the order of the Evaluation Criteria listed or your Proposal may be deemed non -responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the company, indicating the underlying philosophy of the company in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a signed proposal is the company's certification that the company will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: BUSINESS PLAN (35 Total Points Available) • Detailed plan of approach for the upgrade to the County's AV Equipment • Describe how your approach meets the scope of work • Detailed timeline for completion of the upgrade . Vendor must complete a Collier County Technical Architectural, Compatibility, and Supportability Requirements document or "TACS" document. EVALUATION CRITERIA NO. 3: COST OF SERVICES TO THE COUNTY (30 Total Points Available) • Provide the total cost for a complete upgrade to the County's AV Equipment and estimated calendar day duration for which your company will provide the work as described in this RFP. • Provide proposed fee for annual maintenance and support • Provide a warranty for all labor, material, installation for at least a one (1) year period. • Provide proposed fee schedule for the Part List provided as an attachment. • The County is willing to evaluate substitutions. Equipment must be cost effective and provide a better overall use experience. Provide a fee schedule for any proposed substitutions. EVALUATION CRITERIA NO. 4: EXPERIENCE AND CAPACITY OF THE FIRM (15 Total Points Available) • Provide information that documents your firm's qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. • Include an example of work product. This should be for one of the projects listed as a reference. The County requests that the vendor submits no fewer than three (3) and no more than ten (10) completed reference forms from clients (during which period of time, eg. 5 years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the company that best represent sytem upgrades or installations of similar size, scope and complexity of this work using Form 5 provided in the Required Forms c 0 .2 0 Cn N ti ti ti 0 N c 0 E t 0 M Q 4 Packet Pg. 2035 16.E.8.a found on Bidsync. You may include two (2) additional pages for each project to illustrate aspects of the completed upgra es or installation that provides the information to assess the experience of the proposer on relevant work. EVALUATION CRITERIA NO. 5: EQUIPMENT SUBSITUTIONS (15 Total Points Available) • Provide a list of any proposed substitutions for the layout specifications or Parts List as requested in the attachments provided. The County reserves the right to determine if the proposed substitutions are acceptable. • Provide any specifications for the substitution parts. • Provide any additional information for these substitutions. • Provide your Architectural Diagram for any suggested equipment substitutions. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Vendor Check List): The Solicitation Submittal has been signed. The Solicitation Pricing Document (Bid Schedule/Quote Schedule/Proposal Pricing/etc.) has been completed and attached. All applicable forms have been signed and included, along with licenses to complete the requirements of the project. Packet Pg. 2036 A'eral'ixy Ndminish bveSefNonDiNsion PmcverresarvO$ RFP #: 20-7772 Title: Audio Video Equipment for Four EMS Training Rooms Selection Committee Final Ranking Sheet Step 1: Upon direction by the Procurement professional, the individual selection committee member should provide their ranking of the proposals (from highest being number one (1) to lowest being number four). Step 2: The procurement professional will review the mathematically calculated final rank and discuss the rank order and determine if consensus is reached. Tabatha Matthew Selection Name of Firm Noemi Garcia Mike Shaw Cody Jones Total Committee Butcher Allen Final Rank United Data Technologies, Inc. 1 1 2 1 2 7 1.0000 Audio Visual Innovations, Inc. 2 3 1 2 1 9 2.0000 Pro Sound, Inc. dba Pro Sound & Video 3 2 3 3 3 14 3.0000 Academic Technologies, Inc. 1 4 4 4 4 4 20 1 4.0000 Procurement Professional Sarah Hamilton Page 1 of 1 Packet Pg. 2037 I 16.E.8.d I ACCOR E CERTIFICATE OF LIABILITY INSURANCE I DATE IN 6/29/2021 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THI: CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIE7 BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZE[ REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject ti the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(S). PRODUCER CONTACT id RagnO NAME: Dav Keyes Coverage Insurance PHONE FAX 5900 Hiatus Road A/C No Ext : 954-724-7000 A/C No): 954-724-7024 Tamarac FL 33321 ADDRESS: dragno@keyescoverage.com INSURED United Data Technologies Inc. UDT 2900 Monarch Lakes Blvd., Suite 300 Miramar FL 33027 INSURER(S) AFFORDING COVERAGE NAIC # INSURER A: Hartford Fire Insurance Co 19682 INSURERB: Trumbull Insurance Company 27120 INSURER C : Hartford Casualty Insurance Co 29424 INSURER D: Twin City Fire Insurance Company 29459 INSURER E: COVERAGES CERTIFICATE NUMBER: 1752665592 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOI INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THI; CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL INSD SUBR WVD POLICY NUMBER POLICY EFF MM/DD/YYYY POLICY EXP MM/DD/YYYY LIMITS A X COMMERCIAL GENERAL LIABILITY 21 UUNHV1911 11/1/2020 11/1/2021 EACH OCCURRENCE $ 1,000,000 CLAIMS -MADE OCCUR DAMAGE TO RENTED PREMISES Ea occurrence $ 300,000 MED EXP (Any one person) $ 10,000 PERSONAL & ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 3,000,000 POLICY PEC LOC X PRODUCTS - COMP/OP AGG $ 3,000,000 $ OTHER: B AUTOMOBILE LIABILITY 21 UENHZ6281 11/1/2020 11/1/2021 COMBINED SINGLE LIMIT Ea accident $ 1,000,000 X BODILY INJURY (Per person) $ ANY AUTO ALL OWNED SCHEDULED AUTOS AUTOS BODILY INJURY (Per accident) $ X DAMAGE (Pe accident) PROPERTY $ HIRED AUTOS X NON -OWNED AUTOSComp/Coll Deductible $ 1,000 C X UMBRELLA LIAB X OCCUR 21 RHUHV0939 11/1/2020 11/1/2021 EACH OCCURRENCE $ 10,000,000 AGGREGATE $ 10,000,000 EXCESS LAB CLAIMS -MADE DED X RETENTION $ $ D WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y / N 21WBAP8421 11/1/2020 11/1/2021 X PER OTH- STATUTE ER ANY PROPRIETOR/PARTNER/EXECUTIVE E.L. EACH ACCIDENT $ 1,000,000 OFFICER/MEMBER EXCLUDED? ❑ N / A (Mandatory in NH) E.L. DISEASE - EA EMPLOYEE $ 1,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ 1,000,000 A Technology E&O 21TE0292955-20 11/1/2020 11/1/2021 Liability Limit $10MM/$100,000 De D D&O/EPLI/Fiduciary/Crime 21KB0292958-20 11/1/2020 11/1/2021 D&O/EPLI/FID/CRM 5MM/5MM/1MM/2MN A Crime 21TP0332836-20 11/1/2020 11/1/2021 Emp Theft Client Prem $1MM/$25,000 Ded DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) Certificate holder is included as an additional insured when required by written contract. CERTIFICATE HOLDER CANCELLATION 30 Days Notice / 10 Days for Non -Pay Collier County Board of County Commissioners 3295 Tamiami Trail E Naples FL 34112 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORI THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED II ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE f J� J Q ©1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014/01) The ACORD name and logo are registered marks of ACORD Packet Pg. 2038 DocuSign Envelope ID: E665D2F9-5CA4-4127-ACDD-71E686D3EECD A2XN 16.E.8.e 001[iev County Administrative Services Department Procurement Services Division Notice of Recommended Award Solicitation: 20-7772 Title: Audio Video Equipment for Four EMS Training Rooms Due Date and Time: July 1, 2020 at 3:00 P.M. Respondents: Company Name City County State Final Ranking Responsive/Responsible United Data Technologies, Inc. Miramar Broward FL 1 Yes/Yes Audio Visual Innovations, Inc. Deerfield Beach Broward FL 2 Yes/Yes Pro Sound, Inc. dba Pro Sound & Video Miami Miami- Dade FL 3 Yes/Yes Academic Technologies, Inc. Ridgeland Madison MS 4 Yes/Yes MDT Technologies, Inc. Medley Miami- Dade FL Not ranked Yes/Yes Integrity Sound, Inc. Bradenton Manatee FL Not ranked Yes/Yes Utilized Local Vendor Preference: Yes 0 No - Recommended Vendors) For Award: On May 18, 2020 the Procurement Services Division released notices of Request for Proposal 20-7772, Audio Video Equipment for Four EMS Training Rooms. 15,124 firms were notified, 137 firms viewed the bid information and six (6) proposals were received by the due date of July 1, 2020, as shown above. All six proposers were found to be responsive and responsible. Four (4) of the proposers were contacted to resolve minor irregularities due to incomplete/missing documents. The Selection Committee met on August 17, 2020, scored each of the proposals and shortlisted the following top four firms to move on to oral presentations: Academic Technologies, Inc. Audio Visual Innovations, Inc. Pro Sound, Inc. dba Pro Sound & Video United Data Technologies, Inc. On September 9, 2020 the Selection Committee reconvened for oral presentations, and the Committee ranked the firms as follows: United Data Technologies, Inc. ranked as 1 Audio Visual Innovations, Inc. ranked as 2 Pro Sound, Inc. dba Pro Sound & Video ranked as 3 Academic Technologies, Inc. ranked as 4 Staff is recommending award to the top -ranked firm, United Data Technologies, Inc. Packet Pg. 2039 DocuSign Envelope ID: E665D2F9-5CA4-4127-ACDD-71E686D3EECD 16.E.8.e Contract Driven Purchase Order Driven 1-1 DocuSigned by: Required Signatures Project Manager: l rrivu Y"f' 9/14/2020 DocuSigned by: Procurement Strategist: 1� eat Services Director: 5M44k i�tn.4r�►4 9/14/2020 Sandra Herrera Date Packet Pg. 2040 Aj FUDT ACCOMPLISK MORE Prepared for: Collier County Request for Proposal Audio Equipment for four EMS Training Rooms Solicitation #20-7772 Proposal Due Date: July 1st, 2020 United Data Technologies 2900 Monarch Lakes Blvd, Suite 300 Miramar, Florida 33027 813-326-9324 �L `ALA UDT Table of Contents 1. Cover Letter/Management Summary (5 Points)...................................................................................................3 2. Business Plan (35 Points)......................................................................................................................................5 3. Cost of Services to the County (30 Points)..........................................................................................................23 4. Experience and Capability of the Firm (15 Points)..............................................................................................25 5. Equipment Substitutions (5 Points)....................................................................................................................33 UDT 1. Cover Letter/Management Summary (5 Points) Requirement: Provide a cover letter, signed by an authorized officer of the company, indicating the underlying philosophy of the company in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a signed proposal is the company's certification that the company will accept any awards as a result of this RFP. UDT (United Data Technology) appreciates the opportunity to provide a response to the Request for Proposal — Solicitation #20-7772 — Audio Video Equipment for four EMS Training Rooms. UDT holds several Federal GSA contracts and WSCA/NASPO contracts to procure services for our government clients. UDT is a Florida -owned, 100% certified (NMSDC) minority (Hispanic), and operated business. The Collier EMS Training rooms are critical in teaching and training 200-300 EMS and fire personnel. Classes range from FEMA classes, CCSO teaches dispatching classes, and quarterly meetings. In addition to classes, the training rooms are utilized for Phoenix Awards Ceremonies, promotional ceremonies, and host several meetings with outside agencies. The current audio/video equipment is antiquated and is need of an upgrade. Several component failures and unsupported (or no longer manufactured) equipment has resulted in the County seeking proposals from vendors to upgrade, install, maintain/support a modern AV solution. UDT is happy to propose our AV solution utilizing Crestron, Samsung, Seneca, and WattBox products. Building off of 15 years of leadership in the Audio Visual space, the proposed solution mix is a preferred solution for Cities, Counties, school districts, and enterprises of all shapes and sizes. UDT has a vast amount of experience with these platforms and feel that it is a good fit for the County's requirements. UDT is subcontracting with Think Simple Inc. to assist in the integration of our proposed solution and to provide the ongoing technical and maintenance support agreement. Think Simple is a full service audio/video and IT integration firm serving businesses, homes, hotels, and schools. They have an extensive history in Florida and across the nation, serving local, state, federal, and private clients. UDT has identified and addressed the following minimum requirements in our response: • Audio and video recording in all rooms, preferably screen and lecture capture and/or split screen or picture in picture. • Have the ability for room A to be replicated in just A or A,B, or A,B,C or A, B, C, D or independently from each other while other sources are being utilized on other rooms. • Connected computers (Windows, Apple, Mac) should be able to be seen on a projector and on monitors simultaneously. • The Doc Camera should have the ability to be viewed on a projector and monitors, as well as have the ability to record. • Cameras should have the ability to broadcast live images to individuals who are not in the building to be used in a webinar or live chat. • Equipment should have the ability to be hardwired, be wireless and have internet connection ability. `ALA UDT In addition to the above requirements, UDT's solution includes: • UDT's Professional Services and Integration Services to configure, install, and connect our proposed AV solution to County's environment. • A three (3) year warranty for all materials and equipment. • Labor and installation warranty for 90 days after acceptance by Collier County. • An annual technical and maintenance support agreement to provide ongoing system support and maintenance, including upgrades, bug fixes and patches, and other technical support necessary for County staff to operate the solution. • A final architectural diagram of the completed AV upgrade solution. UDT is perfectly sized to offer individualized customer service for the County with big firm results, without the big firm price. Having served clients large and small for more than 25 years, our highly trained and senior staff members are able to anticipate accurately the time and budget it takes for project completion. Our staff share UDT's standards and values to ensure client satisfaction and open communication. UDT is a trusted resource for Collier County. On June 23, 2020, Collier County BOCC awarded UDT the Cisco Voice-over-IP telephone system and professional services for installation and migration. This contract utilizes General Services Administration ("GSA") contracts No. GSA GS- 35F-303DA (hardware/software) and GS-35F-538GA (professional services) with an approximated contract value of $2.5 million. Founded in 1995 by partners Henry Fleches and Gerard Amaro, UDT is a Florida based, privately held, 100% minority owned certified small business company with 300 employees throughout the southeast and across the country. With offices in the states of Florida, Oklahoma, and Tennessee, we serve over 5,000 clients across the US and Latin America. We are a National Company with Florida Roots and our mission is "To Accomplish More." Clients in commercial, municipal, state, education, and Federal verticals rely on us to deliver vital IT solutions. Contact Points Title Address Telephone E-mail Antolin Cossio Vice President 2900 Monarch Lakes Blvd Suite 300 Miramar, FL 33027 800-882-9919 tcossio(a1ucitonline.com Joe Goleniowski Account Manager 2900 Monarch Lakes Blvd Suite 300, Miramar, FL 33027 813-326-9324 jgoleniowski(a�udtonline.com Christian Lugaro Design Engineer 2900 Monarch Lakes Blvd Suite 300, Miramar, FL 33027 754-208-8472 cluclaro(c�udtonline.com Regarding this offer, I Antolin "Tony' Cossio, Vice President at UDT, am authorized to submit and bind the organization to the terms and conditions set forth in this quote and acknowledge and accept the general bid instructions. If there are any questions or concerns, please contact me using the information above. � � /y �/I �� �Zil�(fyL l��CeNlli- Antolin Cossio Vice President `ALA UDT 2. Business Plan (35 Points) Requirement: Detailed plan of approach for the upgrade to the County's AV Equipment UDT's approach to this RFP is to meet the comprehensive Audio/Video requirements of the Collier County Emergency Medical Services Division by only partnering with enterprise level vendors, equipment manufacturers and software service providers. The cornerstone of success in a project delivery lies in a comprehensive approach to project management. UDT proposes a project management methodology based on the requirements Collier EMS and our experience with similar operations. Predictability, accountability, responsiveness, and flexibility are all key elements that must be embraced by the overall project management approach to ensure client satisfaction and project success. It is not enough to simply start a project and hope for the best. Successful project management must include active and visible leadership, multiple controls and checkpoints with measurable outcomes, vigorous engagement with the customer, and vested community stakeholders in their environment. Because of these factors, UDT believes strong project management is critical throughout the life of any successful project. UDT's project management approach recognizes that Collier EMS is looking for a team that not only possesses the technical skills, tools, and techniques to succeed, but also demonstrates the dedication to accountability, resource commitment, and organizational focus that a project of this importance deserves. UDT proposes a team that blends the unique talents of staff from both UDT and Collier EMS. While the structure of this team is important, its success will be the result of the active communication between all individuals, understanding of everyone's role in the project, and clear delineation of responsibilities. UDT believes that successful project management hinges on the following: • Clearly established project goals and requirements; • Constant measurement of success against established deliverables and milestones; • Proactive identification and communication of risks and issues; • On -going assessment of quality against established standards; and • Personal presence and commitment of key project leadership. We are confident our project management practices will accomplish these tasks to deliver a project that is an outstanding success by any measure. The methodologies and practices that will be applied to the project have been proven through our 23 years' history. Our project managers continually refine their project management approach to keep it current with best practices. It is clear that Collier EMS expects a smooth execution and implementation of the project. Furthermore, completion of this work must occur on time to ensure a smooth transition to our new UC solution. To meet and exceed Collier EMS expectations, strong project management methodologies must be stringently practiced throughout every step of this project. ,V UDT CONSULTATIVE PROJECT ��Conduct Project * APPROACH Meeting Project team introductions Review I40 `�♦ r ITRADITIONAL HYBRID i OUD r � PROJECT PLAN i COMPLETION DESIGN I � INFRASTRUCTURE SERVICES j r PROJECT IMPLEMENTATION Oft 00 United Data Technologies STRIVES for consistency and excellence in delivery of solutions for our clients. UDT has adopted a project delivery methodology to provide our clients with an expectation of how UDT will approach each stage in a project's lifecycle; from project initiation to project completion. We believe one of the keys to a successful implementation is to provide a seamless phased migration strategy that will allow for the installation of the new EMS Training Rooms while at the same time minimizes the disruption of the existing production solution. UDT has extensive experience with migrations from legacy to the new solutions. Every deployment and migration is unique and has its own requirements and challenges. All projects are assigned a dedicated project manager who will ensure that the project stays on track and ensure that people, resources, and processes are in place and followed to ensure predictable outcome and a successful result. Testing Strategies Testing is a critical function in the implementation success. Testing is an opportunity to verify, validate, and find defects before the system goes live. Testing will begin with what is most important — core functionality and functional behavior. Concentrating on the core functionality and functional behavior first will set a firm foundation to test unlikely scenarios. Testing includes: Functional Requirements Required Features Desired Features `ALA UDT UDT incorporates the following levels of testing: • Core functionality testing and validation • Integration testing • Site/department testing and acceptance Training Strategies/Deliverables Leveraging our vast experience Audio/Visual implementations, UDT has learned that a mix of high-tech and high -touch approaches are best used to train system users and administrators with different technology literacy levels. UDT will develop a training plan which will outline the training curriculum. All training will utilize the actual equipment and software that is installed in the County's environment. The plan will include: • Plans, by category, of who will receive training • Curriculum that identifies specific system functions and components to be covered • Proposed method to deliver the training and a delivery timetable • Proposed plan for on -going training • Review process of all training materials with the County UDT will conduct training sessions at the County's location to discuss and demonstrate how administrators can manage and maintain the solution. Training sessions will likely consist of an instructor leading a group of the County's personnel through the administrative subsystem and answering questions or concerns as necessary. These sessions could also occur in a "train -the - trainer" format in which UDT instructors train key staff members who then offer similar training to others. A summary of our training approaches are: • In -person interactive classes where the end users have the ability to perform live -learning typically provides the best adoption • Remote training over a conference call (utilizing Cisco's WebEx) for participants that are unable to attend locally • Train -the -trainer classes to teach the customer's training staff to complete the training Project Deliverables/Documentation All documentation, hardware and equipment, and software is provided in our design document. This includes configurations, diagrams, licenses, information specific to deployment, etc. This document is created after the planning and design phase and is constantly updated throughout the project. Once the project is complete, the design document is updated to reflect the deployed environment and provided to the County as final project documentation. Support Through our customer service agreements, we ensure this commitment for the long term, along with maximum return -on -investment for installed building technology systems. With an industry leading ticketing support system, flexible service levels, rapid field support, and direct relationships with all manufacturer technologies Think Simple has a support solution to meet a variety of needs and budgets. Think Simple illustrates its commitment to service excellence by UDT not only delivering its support, but by managing formal customer satisfaction programs, by way of measuring performance to a defined service objective, and committing to continuous service improvement. All Service Programs offer unlimited access to the Help Desk. Whether engaging with an end user of the technology or a collaborations systems administrator, the Help Desk personnel are trained to provide the appropriate experience. We understand that support needs vary by technology, location, or even room and support options can be tailored to fit these specific needs. The following table summarizes Think Simple's primary offers: Service Features Startup T&M Warranty Only Help Desk Support ,/ ✓ Service Level Guarantee Onsite Tech Dispatch Assigned Service Manager None None ✓ Billable Included at non - as contract required rates Not Not available availab le Available Terms 90 Days None In Manufacturer Warranty ✓ ✓ Support Out of Manufacturer Warranty Support Billable Billable Consumables Replacement Billable Billable Preventative Maintenance Optional Option Visits al Remote System Monitoring Optional Option al � V 0110 ble 1or3 year � V 0110., le 1or3 1or3 year year Billabl Billable Billabl e e Billeabl Billable Billable Option Optiona Optio al 1 nal Option Optiona Optio al 1 nal Table 1: Advanced parts replacement and warranty repair subject to manufacturer's policies and programs 90-Day Startup Warranty All Think Simple projects include a standard 90-day warranty on all workmanship from date of project completion. Startup Warranties cover any defects in the installation or craftsmanship of the project. Details of this warranty include: • Warranty Parts Repair/Replacement: Some equipment may be repairable or replaced under the manufacturer's Warranty policy. Think Simple will assist the customer to arrange return of the defective equipment to the manufacturer for service/replacement. Components and materials carry the manufacturer's warranty. • On -site Service/Response: Think Simple will schedule and dispatch a service technician from a local office to the Customer location once a problem has been reported. `ALA UDT • On -site & Remote (phone) Support is covered during normal business hours. (M-F, 8A- 5P, excluding holidays) • Startup Warranties are maintained by the local Think Simple office. Time & Materials Only— Upon the expiration of the 90-Day Startup Warranty, remote technical phone support services are still available but do not include a service level guarantee. Any required onsite technical dispatch will be billed at standard non -contract time and materials rates. Out of manufacturer warranty support and consumables replacement are subject to additional billing. Essential — Provides remote technical phone support services, facilitation of manufacturer repair or replacement programs, and access to manufacturer published software updates and upgrades for covered assets. Also includes access to an online portal for incident reporting and annual business reviews. Remote technical phone support services are available 24x7x365. Standard — In addition to all items covered in Essential, also includes Onsite Field Technician dispatch services available Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays. Premier— In addition to all items covered in the Standard level, our Premier plan provides advanced support services for all covered assets including assigned Customer Service Manager, direct access to phone support services, proactive version control, configuration change management support, equipment re -location support, advanced account reporting, quarterly account reviews and up to five (5) hours of annual customer training for covered assets. A sample Service Agreement is provided with our submission documents. The Support Process To ensure your need for assistance is resolved as quickly as possible, we follow a process that tracks calls and guides them through steps that lead to a successful resolution. Below is our three-tier process: • Log Call & Identify Tier 2 Help Desk Coverage Level Perform root cause diagnostic , • Check equipment for Attempt Remote Repair Escalate to status/errors Order replacement Manufacturer • Perform diagnostics components (if Work with • Adjust settings as required applicable) Manufacturer • Escalate to Tier 2 if Schedule parts delivery Implement Fix required Dispatch Technician Close Case • Escalate to Level 3 if required Think Simple will provide an Average Speed of Answer (ASA) of 60 seconds for support calls and will respond to email or web portal -originated service requests within four (4) hours Monday through Friday, 8 AM to 5 PM local standard time excluding Think Simple published holidays. `ALA UDT When applicable, Think Simple will provide a two -business day onsite response following the Help Desk's determination that a dispatch is required for incident remediation. All onsite activity will be scheduled Monday through Friday, 8 AM to 5 PM local standard time excluding Think Simple published holidays. Optional Support Services • Preventative Maintenance Visits - As a complementary option to its primary offers, Preventative Maintenance Visits offer the comfort of knowing installed technology is professionally maintained to ensure equipment runs as smoothly and effectively as when it was first installed. Preventative Maintenance Visits include onsite field technicians to perform regular testing, cleaning and configuration validation based on a best practice preventative care regiment keeping systems in optimal operating condition. Visits can be scheduled on a Quarterly, Bi-Annual, or Annual basis with scheduling flexibility on a room - by -room basis. All preventative maintenance visits are coordinated with local contacts to ensure maintenance activity does not interfere with scheduled use of the space. Each visit includes a standard preventative maintenance checklist, documentation of completion and recommendations where field technicians observe opportunity to enhance reliability, features, security or ensure configuration standards compliance. • Remote Diagnostic and Support - One of the most valuable assets during a support scenario is time. The Think Simple Remote Diagnostic System and Service, offers the availability of our support technicians to remotely connect, view, and diagnose system issues without having to deploy a site technician. If a technician does need to be deployed, a remote evaluation can drastically cut downtime by narrowing the troubleshooting to a single issue or part. Remote Diagnostics offer the comfort of knowing that not only is the installed technology is professionally maintained but also managed. • Post Cutover Support - UDT can also provide post cutover support through a Time and Materials contract. Warrantv for the Solution UDT warrants that the Services will be performed diligently by qualified personnel and will be of the kind and quality described in the solicitation. In performing its obligations, UDT may give advice to Client based on information supplied to UDT by Client or third parties who have expertise or knowledge not held by UDT with regard to services or products necessary for UDT to complete Services, but not originating or endorsed by UDT. UDT will be entitled to rely on that information without assuming responsibility for decisions made by Client based on that advice. Products provided to Client under a SOW that are neither manufactured nor designed by UDT will carry the warranty provided by the manufacturer, if any, and UDT makes no independent warranty with respect to those Products. Our proposal includes three (3) years of Smartnet (support/maintenance) on all Cisco hardware and licenses. This includes 24/7 support, updates, maintenance, and equipment replacement. All Crestron and Samsung hardware includes three (3) years of warranty. `ALA UDT ProiectTasks Project Kick-off/Planning/Preparation Milestone 1: Kick-off / Planning / Preparation Kirknff- • UDT Internal Kickoff Meeting • Official Project Kickoff • Review SOW • Identify Project Stakeholders • Discuss Project Methodology • Discuss timelines and milestones • Identify project escalation procedures • Discuss Change order process Planning: • Core Systems Planning • Design Documentation Creation and review • Design Document Review and Sign -off meeting • Planning for Integrations • Existing network infrastructure • Existing O.F.E. equipment • Streaming platform for lecture capture • Environmental systems (if applicable) • Site Walkthroughs • Walk site with customer to review and discuss site -specific requirements • Interview key customer contacts to gain insight into specific configurations • Determine any custom programming requirements with customer • Site implementation worksheet completion Preparation: • Inventory and document all equipment • In -shop buildout for items that can be built off -site and any custom hardware builds • Equipment burn -in for at least 48 hours • Acquire licenses, software, and contracts required for installation • Upgrade devices as needed to be on the latest stable software Project Execution/Implementation Milestone 2: Systems Installation & Deployment Wiring: • Verify wiring pathways onsite • Install cabling • Terminate cabling • Label cabling • Test and certify cabling Install: • Install monitors in rooms • Install equipment for projector • Install touch panels and HDMI plates `ALA UDT • Install podium equipment • Install rack equipment Start-up: • Start-up equipment in the rack • Start-up field equipment • Check for network connectivity on all IP devices • Check for function on all displays and audio devices • Check for function on all source devices Milestone 3: Commissioning / Programming and Testing Commissioning. • Set IP addresses on field installed devices • Install new firmware on field installed devices • Load program to control processor • Load program to DSP • Test software functionality • Test audio functionality and speaker performance • Test video functionality and routing Training Milestone 4 - Admin and End User Training Training: • Identify key personnel for system operation and basic maintenance • Demonstration of recording functions so the presentation can be recorded for future use • Brief introduction and tour of system, signal flow and location of key components • Demonstration of software functionality • Test scenarios and test calls via the system • Question and answer session • Follow up visit for any outstanding questions Project closeout Milestone 5: Follow up / Closeout Project closeout tasks • Update Design Documentation for as -built • Create System reports • Update all training documentation • Provide additional documentation as required by the RFP document Protect Closeout meeting • Lessons learned discussion • Project documentation handoff All staff working on this project from management to installation technicians are all Crestron factory trained and certified individuals. Our project managers are Avixa Certified Technology Specialists (CTS) which ensures industry standard outcomes and sets expectations for how a project is run and completed. UDT Our IT engineers are Cisco CCNE, CCNA and CCIE certified and are trained and knowledgeable with the demands of multicast network traffic when implementing a Crestron NVX video system. Requirement: Describe how your approach meets the scope of work Through our distributor partners, UDT has over 150,000 skus available across varied IT Technology solutions. UDT employs an array of high-level engineering resources ranging across a large array of IT Technologies. UDT is a sale and support certified value-added reseller for IT industry market leaders such as Samsung, Cisco, HP/Aruba, Fortinet/Meru and Microsoft/Cloud Services. UDT has incomparable depth and breadth of knowledge and has established long-term OEM partnerships, commitment to service, and leading technology, which makes us the partner of choice. We have validated the included bill of materials and are confident in the design as compared to the desired results depicted on the specification drawing. It is understood that these meeting rooms are to be used in a standalone as well as a combined configuration. Audio and Video shall be able to "link" between the rooms as they open. New displays shall be installed while keeping in place existing projection, in -ceiling speakers, and presentation podium. All existing devices will be integrated with the new technology. Technology: Control • Crestron Processor • Crestron 15" Touch panel in Meeting Room 1 • Crestron 5" Touch panels in Meeting Rooms 2, 3, and 4. Audio • Crestron Avia Digital Signal Processing 0 4 Zones o Room Combining o Microphones ■ Lapel ■ Fixed Video • Crestron NVX Distribution o AV over IP — 1 Gigabit Streaming o All switching happens on the network level • Sources o Apple TV o Crestron AirMedia ■ Wireless presentation device o Podium Computer o Document Camera UDT • Pole mounted displays • Projection Architectural system diagrams of our proposed solution are provided in our submission documents. Requirement: Detailed timeline for completion of the upgrade Below is a high-level timeline of the project. For illustrative purposes, we put a start date of July 1, 2020. However, we understand from the timeline of events that the project would probably start on a different date. We anticipate the project will take 2 months to complete from start to finish. ID Task Mode Task Name Duration rt Fmrsh Predecessors 2020 us[ 2020 2 5 8 1 1 4 7ZE 1 M Bid Award Award Meeting w/Design Team Produce Shop Drawings Review Approvals/Changes Custom Fabrication Work Procurement Shop Labor AV Installation Verify Site j Wiring LCD Monitor Install Projector Install Wall Device Install Rack { Panel Install Rack Startup Testing / Tuning Programming final Testing Punch List Items As -Built Drawings Closeout/ System Turn Over 1 day 1 day 2 days 1 day 2days 1 day 22 days 2 days 16 days 3 days 2 days 1 day 1 day 3 days 1 day 1 day 2 days 1 day 2 days 1 day 2 days Wed 7/1/20 Wed 7/1/20 Thu 712120 Man 7/6/20 Tue7j7/20 Thu 7/9/20 Tue7j7/20 Thu 8/6/20 Thu 8/6/20 Thu 816120 Thu 8/6r20 Thu 8/6/20 Tue 8/11/20 Tue 8111/20 Fri 8/14/20 Man 8117120 Tue 8/18/20 Thu 8120120 Fri 8/21/20 Tue 8125/20 Wed 8/26/20 Wed 7/1/20 Wed 7/1/20 Fri 713/20 Man 7/6/20 Wed718120 Thu 7j9j20 Wed 8/5/20 Frig/7j20 Thu 8127120 Mon 8110j20 Frig/7j20 Thu 8j6j20 Tue 8/11/20 Thu 8/13120 Fri 8/14/20 Mon 8117/20 Wed 8119/20 Thu 8/20120 Mon 8124/20 Tue 8125/20 Thu 8/27/20 2 3 4 5 4 7 7 7 7 10 10 14 15 16 17 18 19 19,20 2 3 4 s 6 7 s 9 10 11 12 13 14 is 16 17 111 11 19 20 21 Project Collier County Date: Mon 6AW20 cast Sprit .................. Mlestone Summary I Project Summary YooffVe Task Inactive Milest n Inactive Summary Manual Task Duration -only o o 1 1 Manual Summary Rollup _ Marw l Summary �� Start -only C Finish-mly 7 External Tasks External Milestone O Deadline i Progress Manual Progress Page 1 UDT Requirement: Vendor must complete a Collier County Technical Architectural, Compatibility, and Supportability Below is the complete Collier County Technical Architectural, Compatibility, and Supportability table. This completed Excel spreadsheet is also included in our submission. Technical Architectural. Compatibility and Supportability Requirements Document {TICS) Call ier County Information Technology Department Version: 17 Revision Date: OMSF8Y0 Revised by- Richard I Badge Requesting ❑ivJDept-- Vendor name: United Data Technologies, Inc- Vendar signature: Application name: CAW Solication 24-7772 - Audio Video Equipment far four EMS Training Rooms Late: &118;2424 Ke forC1$:C7& _ temal required. If hosted WA --Cared 131, but may include adddonal costs to support Kc for C18: C76 Place s } Kin the YES cr NO column, add any comments required in column H P. Vendors proposing to- supply sOmare rT Managers solutions to CollierCountymust comply with County-PraUiae nd-Procedures- [ MR 3A41 coo lia nce (CMA! WI INFORMATION SYSTEMS PROCUREMENTANO LIFECYCLE MANAGEMENT Vendors prop)sir3 to supply any software sakrGons to CdlierCounty must fill out P IT Managers this docunrM sign+C and retun it to the Collier Canty FF Division to review. Web4msed sand idaie softy shall ..lilixe Miorvsoff5 ourent Internet bnu sers . The deparhrne t purchasing the scfhvare Current GAierProducbm Versions are IEl I or Edge. Others ran be supported . R1 R See notes Not Applicable ❑enefits from increased security- Service Desk butsuppcm would bean a case by case would basis and billable- eficemcy, and lower support costs over the life Gf the saftw Please list any odrerbr ers n column G. they may m may rut be considered as acceptable. Any mfr-Wcnosah browser considered as acceptable rt3y nctrr R2 p Not Applicable Applications cec sated support costs. The vendor must submit any applicable license agreements for any pr�opcsed Isbws. the department &w is purc•asing elements inciuding a description of the licensing model, and list prices fa all R3 R ,! the software to- determine the Iirr lakons of Applications license types and whether or not custom licensing arrargernents are avaia6le. the licensing and the shod anc Icng-term casts UDT Technical Arclfitecrum]. Comparibilirti- and Supporrabilirti- Requiremenrs Document (f ACS) Collier County Information Technology Department Versian:17 Revision Date: 02126 020 Revised by- Richard J. Badge Requesting Divinept: ': endor nano: Jnited Data Technologies, Inc. V end or s g � ature: Applicat o • � a,me: Collier Solicatim 20-7772 - Audis Video Equipment far four EMS Training Rooms hate: 6118; 2020 for C 18: C7t; ff internal required• If hosted WA R= Required Optional, but may include additional costa to- support Key for C18: C76 Place an X in the YES car NO column, add any comments required in column H The vendor must submit any applicable maintenance agreements far any For the depamnent :.,chasing the proposed elements including a desorption of the maintenance plan, software sc*�r, = this in-owation will help them made policies and exclusions• and list prices for all maintenance agreement Rd R J : an -A— xil and now often these everm Applications types and whether or not custom maintenance agreements are available. lake Dace and 10 rnanagetheir casts more effiaentiy. SAP is Colliers financial application and as such: Applicaticns cannotdiecxly interface with SAP Applicaticns that have a poit of saes component muss be able to produce a batch file dailycomtaining all financial transactions rDr that day R5 R See notes Not Applicable Applications • The batch fie will use the format supplied by the Collier County Clerk of Courts Al desktop sot a applications must udize Microsoft Operating System, current Collier Production Version release with current patches and service Seneca Capture PC runs Windows 10 packs- Windom ID (04 6itj IOT Enterprise x64 lCustom Pampto RG R See notes image)- it is not intended to he Operations upgraded by normal Microsoft rnmhanisms- Applications may not use Exchange Event Sinks Dr Exchange Public Folders. R7 R See notes Not Applicable Operations If L&CERTposts vulnerabilities associated with an application then the application must be mitigated within a 30 day timeframe by the software vendor. RB R J Operations Software must comply with all Federal, State and Local regulation. Especially the Florida InfDr mation Protection Act i FIPA Fla- Stat. 501.171 �. Vendors anc wnsrltants must be ableto show that their applications either a} do not stare the R9 R V No personal information is stared an Link to Sensitive Data questions Administrative type of sensitive data mentioned n FIPA in their application's database orbl be pr system prepared to demonstrate how they secure the type of sensitive data mentoned in FIPA in their application's database. UDT Technical Architectural, C:ompatibilits- and Supportability Requirements Document (f ACS) Call ierCaun lFkfDrm3liDn Technology Department Version: 17 Revision date: 02)26( y20 Revised by- Richard J. Badge Requesting divJDept: Vendor name: United data Technologies, Inc, Wend or s g • ature: Applicat o• name: Collier Solication 20-7772 - Audio Video Equipment for four EMS Training Roams Cate: &Id;2020 Key far ,;' 2:C76 Diced, ff hosted N!A Requued = 3ptianal, but may include additional oasts to- suppo x Key far Cia: C76 Place an X in the YES or 110 column, add any eo-mments required in column H HIPAA canpliance is requred for any applications that captain an ndividuals' elecronic personal information if it is created, received- used. or maintained in R14 R See notes Not Applicable the sc9ware. Al applications that irclude paint of sales systems or accept any type of Vendors are required tD meet banking payments using credit cards mustbe PCI (Payment Card Industry Data Security Rill R See notes Not Applicable ndustries PCI Dampliance requiement5 Standard) compliant and recertify euergyear- Al credit card processing must be dare outside of the BCC network. All vetrdas requiring access ta Collier County facilities and the computer ne*o fk crust convoy wit^ current published Cauntyo dnances and policies. Those ordinances and polio es are same requirements that all cauntyemplayees R12 R V muse agree tc Arch induce finger printing ,a background check, and signing any % ser agreements rec . red access the BCC camptrter network. Any sGftw a which stores peronally identifying information- including but not limited tU p3rsFwDrd5, SSN c-ver5 ' cense numbers, etc..-. Dr an)r financial idonmatian- such a5 credit card -. rnber5, bank ro.,ting Worrnation, etc..- must ND personal informa[ian is stored on fully protect the infomiatcr and disclose the methods c= protection used, access R13 R V propsed system All It teams protection methods, and We cyde handling of th s data. Indusby standard erreryption methods utilizing at least256 bit encryption techniques are requied. Software vendors will acknowledge it writing prior to selection- that Collier R14 R V Applications Cau Gove—ment wi own any and all data and the databases. The candidate sc-lwa.re application prapasal must indude a complete hardware Technical speafications, hardware tapdogy diagram ape recanmended hardware configurations- requirements, and visual representations Vendor Delhrerrbles: of the candidate's recommabdec suhmre Topology Diagram C1 R V solution will enable the selection Appikidiorns Recommended hardware requiremepm wcdstation and server) committee to understand thecomple* NempA bandwidth mWire farms of the application and casts tosruppat it Web -based software mustutiline II37-6 or newermnilln current patches and The department purchasing the salWop smarvice packs. C2 R See notes Not Applicable benefits from increased security- orations efficiency, and lower support costs o-ver UDT Technical Architectural. Comp atihility a a d Supportability -Requirements Document{TACS) Call ierCounty InfUnnati on TechnologyDepartment Version: 17 Revision date: 02)26r 20 Revised b -Richard J. Bad Requesting DivJDept: Vendor name: United data Technologies, Inc, Vendor signature: Application name: Collier Solic rtian 207772 - Audio Video Equipment for four EMS Training Roams Date: PV2020 Key for C18:CT6 = k internal required, N hosted WA R= Required Oc=Gptional. but may include addrtianal costs to support Key for C 18: C76 PIa c= an X in the YES or NO calumn, add any conm*nts required in column H Applications fiat uol¢e a web browser For an internal or external access All utilize TLS 12 instead of SSL C3 R See notes Not Appl. cab a Operations Software applications should support and run on current shipping release of virtual servers, including: C4 R See notes Nat Appl_cah: a Operations - VMware ESX i most current version } Al software upgrades or changes required by the selectee vendor must be fully tested before being mooed into the production environment. Therefore vendors must indrde in their pmpasal the ousts for licensing- professional senv oes, and C5 R +1 Applications annual main6enanceto setup and maintain test and develDpmerrt environments. System must support the ourrent the use of Net9ackrp in the Cdlier Production erruirenmerrt with NetBackup most current version- C6 R See notes Not Applicable Operations AN server softwareapplicatons must utilize MiaosoR Operatng System, current Standadmng the desktop operating CdlierPnodurtiort Version release with current patches and service packs, system to a few specilc verskans current version is Sereer2012 R2 C7 R See notes Not Applicable oleoaeases the management overhead for Operations support and lowers the cast to the agency. Solutions requmg a back -end catabase must utilize Microsoft SOL Server Standard or Enterprise ec ton T-e salutpon must use Mioru SQL Server 2016 (9443it) or newer_ Compatibility mode must match the version of Microsoft CB R See notes Not Applicable Development SQL Server. ForSQL Serverbased solutions, the use of the defauR SOL SA aocount is prohlbited- The use of the SA rule for daily functions is also prohibited. The Cy R See notes Not Applicable Development solution will adhere to the least pdvilege prirdple- Is the proposed applicaton tampathle with VSS? Service Display Name: Volume Shadow Copy rice Name: VSS C10 R ./ Path: C:4WINDCWG2 &ystemr ssvc.exe UDT Technical Architectural. Compatibility au(l Suppo ro bility Requirements Document JACS) CGIIierCGunty InfDrm3tiDn Technology Department Version: 17 Revision Date: 0226020 Revised by- Richard J. Badge Requesting DivJDept: Vendor name: United Data Technologies, Inc- l'end or signature: Applicat o� •ame: Callier Solication 20-7772 - Audio Video Equipment far four EMS Training Roams Date: &IX2020 Ke forC18:C7fi If internal required, ff halted hlfA R= Required 4= 0 ptiona I, bukmay include additional oasts to support Key for C18: C76 Place an X in the YES or NO column, add any comments required in column H Hard coding account access shall not be permitted- P.mwam enhanoec appli=w.. security by .removing the issue of being unable io Cll R V change uwacomw nannes and OperationsiDevelopment passwords it that infDmution is comprDmised- If a geographic infwngon systems (GIST is included n the soaubon, the solution must leverage the Counts ESRI GIS inhastruciure. which includes AicGIS far Seruer EnwrpiseAdvanced version- Loosely Dmq& anchitecure using the C12 R See notes Not Applicable Development REST endpoints is the preferred archilecDure solution- The County strives tD keep iG ESRI GIS current wih the latest released uersian- Incident Support providing 2407 M5 coverage shall be offered. Incident This service is appropriate when a response service levels shad be specified. departments ortical business is inn outside of the nonral 8 to 5 Mondayic Friday wok week : example: evenings, weeke-cs ho aays)and the software systems we pro o etary or complex C1 U - Ig J with service contract e-Dugh that the BCC IT desartment Applications cannot aways resolve the slue'alhout assistance iom the vendor_ There s Iroweve,. a premium associated wth the cost o= this type of vendorsupport, which the department purchasing the sGfmwe would bare. ,V UDT Technical Architectural. Compatibility- and Supportability Requirements Document (T ACS) Call ier CGunty Information Technology Department Version: 17 Revision date- 0712GrMO Revised by- Richard J. Badge Requesting DivJDept: Vendor name: United Data Technologies, Inc - Vendor signature: Appl icat'o- -ame: Collier Solication 20-7772 - Audio Video Equipment for four EMS Training Rooms Cate: Cx 18 2020 Key for C18:C78 = If internal required, R hosted WA R= Required D= Optional, but may indude addtional casts to support Key for C IS: Cis Place an % in the YES or NO column, add any comments required in caluFnn R Client software applications should support and the vendor should provide Results n lower s*pert and maintenance package definition files pith silent instal without user nteracdon, using MicnWR 02 13 -10 See notes Not Applicable cc5ts forthe departmemthat awns the Applications 9CCM current version. Supported installation packages include: scftware. MSI, Mcrrosoft Windom installer MSI cornpatibLe Al software application uendas are reWied to notify Collier County when new plows the depar niewthatorrtts the releases become available and Alen current releases and related systems are su%are to get the latestt5Aonal tythat no longer supported- 43 O -10 d the vendoris offering allong with pabtws Applications that keep software security and compatibility currerd. Preferred sc tions should take at+rantage of the Cc.-*s A.ctue D ecborf Provides enhanced security by eliminating errvirunment and ut xe Windcm Authe-ticalien at t-e app €at or, dataiDase and 1he possibility of a disgruntled farmer servertier_ run f.. y • the sercontext. and not require elevated pen• ssons or 04 O -10 See notes Not Applicable emplcyee or vendor getting access to a AN IT teams administrative perni5sicns. Elevatec permis5iM5 require adherence to al cepartment's application since their relevant pd €ies, 5 ch as the Elevated Privileges and Elevated Database -eMvk account with be disabled. Permissicns x €ies. Does the apa €atml require anti -virus e*clusions Anti -Virus? If so pease pravice Oft See notes Not Applicable M415 $ ororocesses AI I credit card processing devices are p6t bited from being Connected to Credit Card payment devices must use a any BCC computer ard"y to the BCC network R-15 R See notes Not Applicable separate phone or cable canneovon to the Apoimtians Internet. NNT R-16 If for some reason the proposing vendor s software is not compliant with CMA54 11, then it is possibly to midgate the issues _ However mitigation would he a dedicated service and the pumhasing division Security ChangeAuditar R-17 Security Ciao AMP �Antiuirusj R-1A Security Windows FirewalI RA9 Sammy FI xera R-A S�� SCCM R-21 Security UDT Technical Architectural. Compatibility- au11 Supportability- Requiremeurs Document (rACS) Call ierCo-un lnfDrm3tiDn Technology Department Version: 17 Revision date: 0226 020 Revised by- Richard J. Badge Requesting divJDept: Vendor name: United data Technologies, Inc. Vendor signature: Application name: Callier Solication 20-7772 -Audio Video Equipment for four EMS Training Roams Cate: &%2020 Ke- forCi8:C78 a, required, If hosted NfA Required = dptional, but may include additional costs to- support Key for C18: C76 Place an X in the YES or N4 column, add any camnentS required in column H wou d be respansi a bare all a costs of themiugatian- Collier County Comments System Center EndpointSearrity R-22 Security CiscoArryCarnect Vendor Required Software for their to R-23 yes NG Vendoes Security 3poications nun does the application regtire Flash? corruents Si are listed in this secdon will require addidortal dedicated casts for support lications Does the applicabon reqike Java? Applications Does the application requk Silvedi ht? lications Does the application uie any type of PDF software? lAppFcations AIDF5for single sign on C 5 ee notes Not Applicable Does the appiicatton requie the insti'atian of software, including browser plug - ins on a end users computer, list all the software and version number requied in = V cell H7d. Pro%nde a detailed architectural diagram c= the application that ndudes Inks to Fa vendoreannct provide a detailed al servers. services, and IP addresses. achiteclural diagram c= their application that includes links to a servers, services, and IP addresses t• s xrill not necessarily predude a vendor 'om sdi g their application to Collier County d"ian- However. the Co a• County Information Technology division w nct ve able tc troubleshoot any pro, = is beyond the edge of the BCC nerworx a-c it w be the vendors responsibilitym resowe any issues twt occur. UDT TedllikaI Arc hkertural. Comp atll]111ty a a d SUPPDUtaIDHit;- I1equiremeats Documeal (T3CS) Call ierCounty InformatlonTechnology Department Version:l7 Revision Date: g2126020 Revised h - Richard J. Badge Requesting DivlDept: Vendor name: United Data Teohnologies, Inc. Vendor signature: Application name: Collier Salivation 20-7772 - Audio Video Equipment for four EMS Training Rooms Date: f11512020 Key forC18:CT& If irnarrnal required, ff hosted NIA R= Required 0= Optiona I, but may include additional costs to support Key for C18: C76 Plate an X in the YES or NO column, add any omu*nts required in column H Collier County uses a webfiteo ng service. Does the proposing vendor's Solution Variances are passible if a vendor does work w& a nob filtering service. If it does, please provide all IPAddresses and •-t e-r: c� c_ ---: ntlro ythe requested the Services being delivered n cell TO. -.,, :,: i xol&nt5 vlth to See notes Not Applicable xcur a a rare BCC network is : as designed. it is the ty of the vendor to- ;rcunc moor and resolve the 155um. ff yx appl i=Km requires whiMistigl, please provide a list of URL5 to be bypassed In the web filtering service. Will require outbound access to panopto or Aer streaming Service List theaveb brrnrsers. and versions thatyar application is compatible Wth in cell H74 See notes Not Applicable Describe your data backup and FeDNery process. Will a cagy of the database be available 9 requested and what fbrrm01l it be in? ,I code will be provided to- customer Is any type of sensitive data stored irk the application database and 9 so Mat steps are taken to protect that data? V Link to Sensitive Data questions Whatcolocation data center is the proposing vendors application housed at ? See notes Not Applicable Will depe nd on video platform Minimum bandwidth tool? service, less than 3 m bs is ty0cal Web applications must H1lPS. TLS 1.1 or h do See notes Not Applicable `ALA UDT 3. Cost of Services to the County (30 Points) Requirement: Provide the total cost for a complete upgrade to the County's AV Equipment and estimated calendar day duration for which your company will provide the work as described in this RFP. UDT has provided two proposals for Collier consideration : NVX System (quote #48230-1): The RFP was based on using NVX. It utilizes encoders and decoders to send 4K resolution, and full color range over a single 1gbit network connection. Instead of a traditional matrix chassis, the network switch becomes the virtual switcher and limits on inputs and outputs are only governed buy how many ports your network switch has. Since the video is encoded onto the network, there are no total distance limitations. Total Price: $61,484.48 DM Chassis System (quote #491261: We have provided an DM alternate for more input locations and to lower the overall cost. DM utilizes Cat5/6 cabling however it is not IP based, for high resolution 4K content Cat6 is required, and the maximum length between devices is 328ft. Since the electronics are simplified over an NVX encoder/decoder, they fit into areas such as a single gang input wall plate providing for a cleaner installation. Total Price: $66,862.26 For either proposal options, we anticipate the project will take 2 months to complete from start to finish. Requirement: Provide proposed fee for annual maintenance and support. We have provided three different levels of annual maintenance and support for Collier to consider: Essential — Provides remote technical phone support services, facilitation of manufacturer repair or replacement programs, and access to manufacturer published software updates and upgrades for covered assets. Also includes access to an online portal for incident reporting and annual business reviews. Remote technical phone support services are available 24x7x365. Standard — In addition to all items covered in Essential, also includes Onsite Field Technician dispatch services available Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays. Premier— In addition to all items covered in the Standard level, our Premier plan provides advanced support services for all covered assets including assigned Customer Service Manager, ALA VV VDT direct access to phone support services, proactive version control, configuration change management support, equipment re -location support, advanced account reporting, quarterly account reviews and up to five (5) hours of annual customer training for covered assets. For either the NVX or the DM options, the proposed annual maintenance and support for each level is as follows: Purchased one (1) year at a time: One Year - Customer Care — Essential $740.23 One Year - Customer Care — Standard $1,387.94 One Year - Customer Care — Premier $1,804.32 Purchased all three (3) years upfront: Three Year - Customer Care — Essential $1,850.59 Three Year - Customer Care — Standard $3,701.17 Three Year - Customer Care — Premier $4,811.52 Requirement: Provide a warranty for all labor, material, installation for at least a one (1) year period. UDT warrants that the Services will be performed diligently by qualified personnel and will be of the kind and quality described in the solicitation. In performing its obligations, UDT may give advice to Client based on information supplied to UDT by Client or third parties who have expertise or knowledge not held by UDT with regard to services or products necessary for UDT to complete Services, but not originating or endorsed by UDT. UDT will be entitled to rely on that information without assuming responsibility for decisions made by Client based on that advice. Products provided to Client under a SOW that are neither manufactured nor designed by UDT will carry the warranty provided by the manufacturer, if any, and UDT makes no independent warranty with respect to those Products. Our proposal includes three (3) years of Smartnet (support/maintenance) on all Cisco hardware and licenses. This includes 24/7 support, updates, maintenance, and equipment replacement. All Crestron and Samsung hardware includes three (3) years of warranty. All projects include a standard 90-day warranty on all workmanship from date of project completion. Startup Warranties cover any defects in the installation or craftsmanship of the project. Details of this warranty include: • Warranty Parts Repair/Replacement: Some equipment may be repairable or replaced under the manufacturer's Warranty policy. Think Simple will assist the customer to arrange return of the defective equipment to the manufacturer for service/replacement. Components and materials carry the manufacturer's warranty. • On -site Service/Response: Think Simple will schedule and dispatch a service technician from a local office to the Customer location once a problem has been reported. UDT • On -site & Remote (phone) Support is covered during normal business hours. (M-F, 8A- 5P, excluding holidays) Startup Warranties are maintained by our partner, Think Simple. Requirement: Provide proposed fee schedule for the Part List provided as an attachment. UDT has provided two fee scheduled proposals for Collier to consider: NVX System and DM Chassis System. We have provided both detailed part lists as a separate attachment in our bid submission. Requirement: The County is willing to evaluate substitutions. Equipment must be cost effective and provide a better overall use experience. Provide a fee schedule for any proposed substitutions UDT has provided two fee scheduled proposals for Collier to consider: NVX System and DM Chassis System. The substitutions are highlighted in yellow and further described in Section 5 Equipment Substitutions. We have provided both detailed part lists as a separate attachment in our bid submission. 4. Experience and Capability of the Firm (15 Points) Requirement: Provide information that documents your firm's qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. Founded in 1995 by partners Henry Fleches and Gerard Amaro, UDT is a Florida based, privately held, 100% minority owned certified small business company with 300 employees throughout the southeast and across the country. With offices in the states of Florida, Oklahoma, and Tennessee, and we serve over 5,000 clients across the US and Latin America. We are a National Company with Florida Roots and our mission is "To Accomplish More." We design, build, deliver, and service innovative IT solutions that integrate and elevate existing systems with the latest technology to increase efficiency and maximize capabilities. Clients in commercial enterprises, municipal, state, education, and Federal verticals rely on us to deliver vital IT solutions. UDT is a sale and support certified value-added reseller for IT industry market leaders such as Samsung, Cisco, HP/Aruba, Fortinet/Meru and Microsoft/Cloud Services. UDT has incomparable depth and breadth of knowledge and has established long-term OEM partnerships, commitment to service, and leading technology, which makes us the partner of choice. An example of our partnership is how we are currently assisting the Florida Department of Economic Opportunity (DEO) to receive and process overflow calls from existing call/contact centers to support the overwhelming number of calls due to COVID-19. Utilizing UDT's Call ALA VV VDT Center Services, UDT configured a dedicated, robust, and technically advanced solution within 4 days that included Cisco call management, Cisco WebEx Calling, and Cisco WebEx Contact Center to create a well-rounded plan for the customer. UDT is not like typical vendors that leave the monitoring to the client. We take responsibility and ownership for delivering results and sound solutions. We partner with our clients by closely overseeing the project outcomes. This partnership includes: • UDT is a Florida -owned, 100% certified (NMSDC) minority (Hispanic), and operated business. By selecting us, UDT's revenue will help the Floridians we already employ. • GSA Approved and Certified Vendor • PCI-QSA Firm • Ranked as one of the 50 fastest growing IT companies in the US (Everything Channel) • Winner of Microsoft's 2016 Azure Acceleration, 2015 Triple Crown, 2015 CRN awards and more • Lead advisory council participant in — HP Public Sector, Cisco Advisory, Microsoft Cloud Solution, HP CEO roundtable etc. • UDT is a profitable company that holds a strong financial position: o $40 million credit facility offered by GE capital; $200+ million revenue (2016) o Three-year CAGR of 28%; $50 million assets, no long-term debt • Company culture which prioritizes integrity, excellence, and teamwork. Through its distributor partners UDT has over 150,000 skus available across varied IT Technology solutions. Our manufacturer alignment direction is to partner with the industry leaders and the best of breed technologies. UDT employs an array of high-level engineering resources ranging across a large array of IT Technologies. UDT measures customer success by the overall adoption of the technology. The ease of the users to acclimate the technology into their day-to-day work life. For IT and support staff to easily and quickly perform day-to-day operations and for Management and supervisors to gain insightful information about the system usage so they can apply it to make continuous improvements. Key Player Bios Below are the key team player's biographies with resumes following. Please note that additional team member's that are not part of the core team but may be used to enhance the team. Account Manager Joe Goleniowski, Joseph.goleniowski@udtonline.com, Phone: 813-326-9324 As the Account Manager, Joe Goleniowski manages the UDT team and works in conjunction with UDT's customer to provide project oversight. With over 25 years of experience, Mr. Goleniowski provides direction for technical and business resources. He actively participates U DT in long-range strategy planning with our clients to address complex business issues. He is the primary point of contract from project/program inception to delivery and beyond. Mr. Goleniowski is able to guide his team in defining and developing project management infrastructure and methodology and ensures customer satisfaction. Solution Architect Rock Scofied, rock@thinksimple.com, Phone: 954-554-5895 Rock Scofield is a founder and chief technology architect for Think Simple with more than 15 years of experience in the AV field. Rock manages design and implementation for best of breed AV solutions that focus on reliability, ease of use and cost effectiveness for Think Simple's customers. Rock has a hands-on approach through -out the project lifecycle to ensure the end product is implemented with the design intent and up to the standards Think Simple is known for. Engineer Christian Lugaro, clugaro@udtonline.com, 754-208-8472 Christian Lugaro has been in the Technology industry since 2004, Specializing in Audio Visual and Information technology integrations. He holds certifications in Audio DSP configuration, Multi -site streaming, Automation control systems, and system design. Christian has successfully deployed lecture capture systems, divisible rooms, Large sound systems, executive video conference rooms, and intelligent lighting systems. Last year Christian was featured in System Contractor News for his design and implementation of a IP based paging system that integrated the school phone system and mass notification to increase safety, protection, mitigation, response and recovery in an event of an emergency. https://issuu.com/futurepublishing/docs/scn307.digital fv?fr=xKAE9 zU1NQ Project Manager Rafeal De Cardena, rafeal@thinksimple.com, 954-554-5895 Rafael De Cardenas is a bilingual Certified Technologist Specialist (CTS) with over 25 years of experience in commercial, medical and educational audiovisual systems. He currently works for Think Simple as a Project Manager providing leadership of projects from their inception onto their planning, execution, monitoring and completion as well as oversite of every aspect of service that supports the highest quality outcomes and customer satisfaction. Rafael's background with technical support and installation, project management and market VDT knowledge help him engage with a wide variety of customers understanding their needs and supporting the project every step of the way. Requirement: Include an example of work product. This should be for one of the projects listed as a reference. One of the nation's great private schools, The King's Academy in West Palm Beach, Florida, is a National Blue Ribbon, Christian preschool, elementary, and secondary school, with a 60-acre main campus. Founded by a group of Christian business leaders in 1970, TKA has grown steadily, building academic, sports and arts programs that are absolutely outstanding. Ninety-nine percent of TKA's graduates go on to college — 96% starting in a four-year program. While the school's IT staff does its own computer and network installations, they employ IT integrator United Data Technologies for design advice, engineering services, and help with more difficult projects, for example, a new network core switch and a new VoIP phone system installed last year. The Cube Collaborative Classroom The idea behind "the Cube," a glass -enclosed conference and collaboration center in the King's Academy library, is to give students, faculty and staff a place where they can meet and work together on any kind of class or school -related project. The focal point is a 135" diagonal Promethean ActivWall interactive whiteboard with laser projector. The ActivWall is both an electronic whiteboard, which users can write on with "digital ink" produced with a marker -like stylus, and a multimedia projector with the ability to mark up, save, and print on -screen images. It's a control device as well, giving users the ability to connect wirelessly to their laptops, phones and tablets, then control the device, launch presentations from it and save drawings, text and markups. In addition to installing the ActivWall, UDT included a video conferencing system based on Skype for Business and a sound system optimized for conferencing and local voice and program audio. Rob Danley, Chief Technology Officer for the school, says teachers use video conferencing mainly to bring in guest speakers, but TKA participates in a program that links the Cube to a classroom in a sister school overseas. Best of all, the Cube is very simple to operate. TKA has Promethean whiteboards in many of its classrooms, so staff and students are all very familiar with their operation. For other functions, UDT UDT included a Crestron control system with an intuitive iPad interface. Crestron DigitalMedia ensures that students see and hear all media at the highest possible quality. The Cube's main components include: - Crestron 3-Series° DigitalMediaTM Presentation System 200 - Sennheiser wireless lavaliere and handheld microphones - Crestron Saros° in -ceiling speakers - Promethean ActivWall with 135" whiteboard and laser projector - Built-in PC with Skype for Business - Logitech HD camera - Blu-ray player - Apple TV - Crestron input plate for laptops and other devices - Wireless (WiDi and Miracast) inputs for tablets, laptops and mobile phones Furniture is extremely flexible, and users can move padded chairs, couches and tables and chairs in and out of the Cube as needed. This flexibility, combined with the powerful technology makes it the perfect place for an informal meeting, a collaborative class project, or an intense discussion. Below is a link to a youtube video of our implementation at Kings Academy. https://www.youtube.com/watch?v=Z6RFw MgR1 E Requirement: The County requests that the vendor submits no fewer than three (3) and no more than ten (10) completed reference forms from clients (during which period of time, eg. 5 years) whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the company that best represent system upgrades or installations of similar size, scope and complexity of this work using Form 5 provided in the Required Forms found on Bidsync. You may include two (2) additional pages for each project to illustrate aspects of the completed upgrades or installation that provides the information to assess the experience of the proposer on relevant work UDT has worked and implemented several Audio/Visual solutions The following are some recent projects of similar size and scope. UDT has installed and maintained this type of solution for various medium to large enterprises in the government, education, insurance/banking, health care, and entertainment industries to name a few. Each industry presents unique challenges and requirements. Just as with our experience in government, we have the experience to understand the unique requirements of our clients and know how to meet their specific challenges. Below represents some of our past experiences. The Kings Academv- West Palm Beach. FL ALA VV VDT One of the nation's great private schools, The King's Academy in West Palm Beach, Florida, is a National Blue Ribbon, Christian preschool, elementary, and secondary school, with a 60-acre main campus. Scope of Work: Audio Visual, signage & broadcast systems Including: • 4K television production studio run by students for sporting coverage and announcements, for distribution both locally on campus and via YouTube. • Football stadium audio systems. • Teradek Wireless cameras system for football games. • Property wide digital signage on Samsung Magic Info platform. • Collaborative classroom concepts that gives teachers and students a space for special projects, staff and administrators a place for meetings, and everyone a venue for distance learning applications, including guest appearances from speakers in other cities and a regular "video pen pal" project with students from • Broadcast and video production systems for the performing arts center. HealthStream - Nashville, TN Founded in 1990, HealthStream is dedicated to improving patient outcomes through the development of healthcare organizations' greatest asset: their people. Our solutions are contracted by healthcare organizations in the U.S. for workforce development, training & learning management, talent management, credentialing, privileging, provider enrollment, performance assessment, and managing simulation - based education programs. Scope of Work: Campus wide Audio Visual and collaborative systems. Including: • Crestron Mercury BYOD video conferencing systems for smaller meeting rooms. • Crestron Flex UC video conferencing systems (Microsoft Teams) for larger meeting rooms and boardrooms. • Flex spaces with movable / reconfigurable AV assets. • Room scheduling platform with Crestron touch panels and Microsoft Office 365. • Common area and lounge audio video systems. • Digital signage NCCI - Boca Raton, FL The National Council on Compensation Insurance (NCCI) is a U.S. insurance rating and data collection bureau specializing in workers' compensation. Operating with a not -for -profit philosophy and owned by its member insurers, NCCI annually collects data covering more than four million workers compensation claims and two million policies. U DT Scope of Work: Campus wide Audio Visual and collaborative systems. Including: • Complete renovation of existing 8000sgft space into an Executive Board Room and Multi -Purpose Space that can be broken into 3 separate rooms. • Cisco Telepresence conferencing in each room • Lighting control integration • Motorized window treatments • Occupancy sensors to automate startup and shutdown • Audio system encompassing 48 channels of microphones • Ultra -short throw projection with concealed projectors • Partition sensors and auto combine • Room environmental, climate, shades, lighting through Cisco Touch 10 • Blackmagic video production table for producing live events • Room scheduling panels at the door to each area Reference forms for Kings Academy, HealthStream, NCCI, Florida Virtual Campus have been submitted via BiclSync. U DT 5, Equipment Substitutions (S Points) Requirement: Provide a list of any proposed substitutions for the layout specifications or Parts List as requested in the attachments provided. The County reserves the right to determine if the proposed substitutions are acceptable. Equipment Substitutions for our proposed NVX System Solution: Solicitation Part Proposed Substitution Part AV Equipment Room Crestron DM-NVX-351 (quantity = 3) We increased the quantity of part Crestron DM-NVX-351 from three (3) to five (5). Cisco SG300-28PP-K9-EU We upgraded the switch to a Cisco SG350- 52P-K9-NA (48 port). There are 32 total ports needed in the solution. CON-SNT-SG35052S Three (3)-years of Cisco warranty and support for the Cisco Switch Crestron AM-200 (quantity = 2 — 4) The quantity for our proposed solution is two (2)• Meeting Space 2 Samsung UN55MU7000 Samsung QB55R Added pole mount hardware (quantity=2) Meeting Space 3 Samsung UN55MU7000 Samsung QB55R Added pole mount hardware (quantity=2) Meeting Space 4 Samsung UN55MU7000 Samsung QB55R Added pole mount hardware (quantity=2) Miscellaneous Added 2500 feet of CAT6 cable Added Miscellaneous Hardware Added Shipping Equipment Substitutions for our proposed DM Chassis System Solution: Solicitation Part Proposed Substitution Part AV Equipment Room Crestron DM-NVX-351 Crestron DM-MD16x16-CPU3 (quantity=l) Crestron DMC-4KZ-CO-HD (quantity=4) Crestron DMC-HDO (quantity=l) Crestron DMC-4KZ-C (quantity=4) Crestron DMC-4KZ-HD (quantity=6) `ALA UDT Cisco SG300-28PP-K9-EU We upgraded the switch to a Cisco SG350- 52P-K9-NA (48 port). There are 32 total ports needed in the solution. CON-SNT-SG35052S Three (3)-years of Cisco warranty and support for the Cisco Switch Meeting Space 1 Crestron DM-RMC-4KZ-100-C (quantity = 1) We increased the quantity of part Crestron DM-RMC-4KZ-100-C from two (2) to one (1). Meeting Space 2 Crestron DM-NVX-350 Crestron DM-RMC-4KZ-100-C Samsung UN55MU7000 Samsung QB55R Added Crestron DM-TX-4KZ-100-C-1G-W-T Added pole mount hardware (quantity=2) Meeting Space 3 Crestron DM-NVX-350 Crestron DM-RMC-4KZ-100-C Samsung UN55MU7000 Samsung QB55R Added Crestron DM-TX-4KZ-100-C-1G-W-T Added pole mount hardware (quantity=2) Meeting Space 4 Crestron DM-NVX-350 Crestron DM-RMC-4KZ-100-C Samsung UN55MU7000 Samsung QB55R Added Crestron DM-TX-4KZ-100-C-1G-W-T Added pole mount hardware (quantity=2) Miscellaneous Added 2500 feet of CAT6 cable Added Miscellaneous Hardware Added Shipping Requirement: Provide any specifications for the substitution parts. The following specifications for our proposed NVX System Solution proposed solution is provided in our submission documents. - Cisco Switch Specifications - Samsung QB55R The following specifications for our proposed DM Chassis System Solution - Cisco Switch Specifications - Samsung QB55R - Crestron DM-MD16x16-CPU3 - Crestron DMC-4KZ-CO-HD - Crestron DMC-HDO U DT Crestron DMC-4KZ-C Crestron DMC-4KZ-HD - Crestron DM-RMC-4KZ-100-C Crestron DM-TX-4KZ-100-C-1G-W-T Requirement: Provide any additional information for these substitutions. NVX The RFP was based on using NVX. NVX is the industry standard AV over IP technology. It utilizes encoders and decoders to send 4K resolution, and full color range over a single 1gbit network connection. Instead of a traditional matrix chassis, the network switch becomes the virtual switcher and limits on inputs and outputs are only governed buy how many ports your network switch has. Since the video is encoded onto the network, there are no total distance limitations. The downside of NVX is the increased cost in encoding and decoding hardware, plus added expenses of a managed network switch. Form factors such as wall plates are not currently available do the electronics not fitting in a wall box, so larger external devices have to be used for encoding and decoding. DM We have provided an DM alternate for more input locations and to lower the overall cost. Traditional DM or DigitalMedia is based on the HDBaseT standard. It has been around now for 12 years and with that has driven down the cost of endpoints and matrix switching chassis. DM utilizes Cat5/6 cabling however it is not IP based, for high resolution 4K content Cat6 is required, and the maximum length between devices is 328ft. Being that it is not IP based, matrix switcher hardware is needed for all of the transmitters and receivers to connect to. They are modular and can be purchased in 8x8, 16x16 and 3202 configurations. If more inputs or outputs are needed, cards can be added to accommodate these needs. Since the electronics are simplified over an NVX encoder/decoder, they fit into areas such as a single gang input wall plate providing for a cleaner installation. Samsung QBSSR Displays We have upgraded the Samsung displays from the solicitation's equipment list. We wanted to provide a commercial grade display with 3-years manufacturer warranty. We have had a lot of success with this display and feel it's a perfect fit for Collier's AV needs. Requirement: Provide your Architectural Diagram for any suggested equipment substitutions. Architectural system diagrams of our proposed solution are provided in our submission documents. HN Collier County Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: #20-7772 — Audio Equipment for four EMS Training Rooms Reference Questionnaire for: United Data Technolocies Inc. (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: Shawn Wilson Company:Florida Virtual Campus (Evaluator completing reference questionnaire) (Evaluator's Company completing reference) Email: SWilson@flvc.org FAX: 8 5 0— 9 2 2— 4 8 6 9 Telephone: 850-933-1184 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Video Conference Upgrade Completion Date: May 17,2019 Project Budget: 55,000 Project Number of Days: 5 Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 9 3 Quality of work. 9 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 9 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 9 7 Ability to verbally communicate and document information clearly and succinctly. 9 8 Abiltity to manage risks and unexpected project circumstances. 9 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 9 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 93 ***UPDATED JANUARY 28, 2020*** MN Collier County Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: #20-7772 — Audio Equipment for four EMS Training Rooms Reference Questionnaire for: United Data Technologies Inc. (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: Company: Rob Danley The King's Academy Email: rdanley@tka.net FAX: 561-686-8017 Telephone: 561-253-0086 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Studios, Conf. Rooms and more Completion Date: Always on time Project Budget: from $20k - $200k Project Number of Days: Varied Item Criteria Score (must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 100 • I WILL NOT HIRE ANYONE ELSE. ***UPDATED JANUARY 28, 2020*** MN Collier County Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: #20-7772 — Audio Equipment for four EMS Training Rooms Reference Questionnaire for: Think Simple LLC (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: John Irving (Evaluator completing reference questionnaire) Email: john irving@ncci.com FAX: Company: NCCI Holdings, Inc. (Evaluator's Company completing reference) Telephone: 561-893-3362 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: _Refresh training / presentation /meeting Completion Date: 03/01/2020 rooms. Project Budget: $850,000 Project Number of Days: _360 Item Criteria Score must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 10 3 Quality of work. 10 4 Quality of consultative advice provided on the project. 10 5 Professionalism and ability to manage personnel. 9 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 9 8 Abiltity to manage risks and unexpected project circumstances. 9 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 9 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 96 ***UPDATED JANUARY 28, 2020*** Collier Coulity Administrative Services Department Procurement Services Division Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: #20-7772 — Audio Equipment for four EMS Training Rooms Reference Questionnaire for: United Data Technologies Inc. (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: Jeff Adams Company: HealthStream (Evaluator completing reference questionnaire) (Evaluator's Company completing reference) Email: iadams(?,,healthstream.com FAX: Telephone: 615-335-5382 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: AV at new Headquarters in Completion Date: Approx April of 2019 Nashville Project Budget: $772,706 Project Number of Days: 120 to 150_ Item Criteria Score (must be completed) 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on -time or early). 9 3 Quality of work. 8 4 Quality of consultative advice provided on the project. 9 5 Professionalism and ability to manage personnel. 8 6 Project administration (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 8 8 Abiltity to manage risks and unexpected project circumstances. 9 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 9 10 Overall comfort level with hiring the company in the future (customer satisfaction). 9 TOTAL SCORE OF ALL ITEMS 89 ***UPDATED JANUARY 28, 2020*** UNITED DATA TECHNOLOGIES NVX System "" Monarch Lakes Blvd, Suite 300 �� Miramar, FL 33027 Phone:954-308-5272 — Number: 48230-1 n�t4nPLT3n MORE Date: 06/15/2020 Bill To: Ship To: Accounts Payable Evelyn Colon Collier County Board of County Commissioners Ref: Collier County Emergency Medical 7691 Services 3299 Tamiami Trail East, Suite 700 3295 E. Tamiami Trail Naples, FL 34112 Building C2 Phone: (239)252-2667 Naples, FL 34112 Email: bccapclerk@collierclerk.com Phone: (239)252-2667 Email: Evelyn.Colon@colIiercountyfl.gov . • ME= AV Equipment Room *1 AV-HW-SC Crestron AV3 $ 2,688.89 1 $ 2,688.89 Mfr: UDT *2 AV-HW-SC Crestron DM-NVX-351 $ 1,222.22 5 $ 6,111.10 Mfr: UDT *3 AV-HW-SC Crestron AMP-2100-70 Mfr: UDT $ 641.67 2 $ 1,283.34 *4 AV-HW-SC Crestron DSP-860 $ 1,222.22 1 $ 1,222.22 Mfr: UDT *5 SG350-52P-K9-NA Cisco SG350-52P 52-Port Gigabit PoE Managed Switch - 52 Network - Manageable - $ 1,125.00 1 $ 1,125.00 Twisted Pair - 3 Layer Supported - Desktop, Rack -mountable - Lifetime Limited Warranty - TAA Compliance Mfr: CISCO SYSTEMS, INC UNSPSC : 43222612 *6 CON-SNT-SG35052S Cisco Smart Net Total Care - Service - 8 x 5 Next Business Day - Exchange - Electronic $ 119.40 3 $ 358.20 and Physical Service - TAA Compliance Mfr: CISCO SYSTEMS, INC UNSPSC : 81111812 *7 AV-HW-SC WattBox KIT-WB-700-1PV-12 $ 496.13 1 $ 496.13 Mfr: UDT *8 AV-HW-SC WattBox WB-OVRC-UPS-1100-1 $ 516.47 1 $ 516.47 Mfr: UDT *9 AV-HW-SC IC Realtime ICIP-P2012C $ 732.11 1 $ 732.11 Mfr: UDT *10 AV-HW-SC Apple MQD22LL/A $ 218.78 2 $ 437.56 Mfr: UDT *11 AV-HW-SC Crestron AM-200 $ 1,100.00 2 $ 2,200.00 Mfr: UDT *12 AV-HW-SC Seneca Custom Panopto - 4 Ch input Mfr: UDT $ 2,875.00 1 $ 2,875.00 Group Total $ 20,046.02 Meeting Space 1 *13 AV-HW-SC Crestron DM-NVX-350 $ 1,100.00 2 $ 2,200.00 Mfr: UDT *14 AV-HW-SC Crestron DM-TX-201-C $ 794.44 1 $ 794.44 Mfr: UDT *15 AV-HW-SC Crestron TS- 1 542-C-B-S $ 3,544.44 1 $ 3,544.44 Mfr: UDT Group Total $ 6,538.88 Meeting Space 2 *16 AV-HW-SC Samsung QB55R $ 707.08 2 $ 1,414.16 Mfr: UDT *17 AV-HW-SC Chief Polemount Hardware $ 458.47 2 $ 916.94 Mfr: UDT *18 AV-HW-SC Crestron DM-NVX-350 $ 1,100.00 2 $ 2,200.00 Mfr: UDT Prepared by: Julia Salas Email: jsalas@udtonline.com Phone: 954-308-5272 UNITED DATA TECHNOLOGIES "" Monarch Lakes Blvd, Suite 300 '*UDT Miramar, FL 33027 Phone:954-308-5272 A1-_C4P7PLT3P1 MORE W1110__ .3_ Description *19 AV-HW-SC Crestron TSW-560P-W-S I Mfr: UDT NVX System Number: 48230-1 Date: 06/15/2020 Price®� $ 550.00 1 $ 550.00 Group Total $ 5,081.10 Meeting Space 3 *20 AV-HW-SC Samsung QB55R $ 707.08 2 $ 1,414.16 Mfr: UDT *21 AV-HW-SC Chief Polemount Hardware $ 458.47 2 $ 916.94 Mfr: UDT *22 AV-HW-SC Crestron DM-NVX-350 $ 1,100.00 2 $ 2,200.00 Mfr: UDT *23 AV-HW-SC Crestron TSW-560P-W-S $ 550.00 1 $ 550.00 Mfr: UDT Group Total $ 5,081.10 Meeting Space 4 *24 AV-HW-SC Samsung QB55R $ 707.08 2 $ 1,414.16 Mfr: UDT *25 AV-HW-SC Chief Polemount Hardware $ 458.47 2 $ 916.94 Mfr: UDT *26 AV-HW-SC Crestron DM-NVX-350 $ 1,100.00 2 $ 2,200.00 Mfr: UDT *27 AV-HW-SC Crestron TSW-560P-W-S $ 550.00 1 $ 550.00 Mfr: UDT Group Total $ 5,081.10 MISC *28 AV-HW-SC Belden CAT6 Cables $ 0.34 2500 $ 850.00 Mfr: UDT *29 AV-HW-SC Misc Hardware $ 888.89 1 $ 888.89 Mfr: UDT Group Total $ 1,738.89 Equipment Installation in all Rooms *30 AV -SC Equipment Installation in all Rooms i Mfr: UDT *31 Freight Services - B FREIGHT SVCS - DOCS / PACKAGING / SHIP - BILLABLE Mfr: UNITED DATA TECHNOLOGIES 31 item(s) Customer Comments 20-7772-01-01 - Audio Video Equipment for four EMS Training Rooms Quote Valid Until: 07/15/2020 Payment Details Pay by: Company PO Payment Term Due upon Receipt $ 17,222.22 1 $ 17,222.22 $ 695.17 1 $ 695.17 Group Total $ 17,917.39 Sub -Total $ 61,484.48 Freight $ 0.00 Tax @ 7% $ 0.00 Total $ 61,484.48 (') Tax exempted Part(s) Shipping and Delivery Details Shipping via: Delivery Prepared by: Julia Salas Email: jsalas@udtonline.com Phone: 954-308-5272 UNITED DATA TECHNOLOGIES NVX System "" Monarch Lakes Blvd, Suite 300 �� Miramar, FL 33027 Number: 48230-1 Phone:954-308-5272 n�t4nPLT3n MORE Date: 06/15/2020 Terms and Conditions This quotation is in U.S Dollars. This quotation expires 30 days from the date shown on the first page. Amounts quoted are for credit terms or cash payment only. Sales tax and freight are provided on this quote as an estimate only. Final amounts charged may differ. I. This document governs the required terms and conditions to be included in all UDT sales quotes. I. For all orders for services or hardware equaling $25,000 and under, the Quote shall include UDT standard Terms and Conditions ("General Terms) that will govern the transaction between UDT and the Client. All quotations that include UDT's provision of professional services, the quote shall be provided to the client with an applicable Statement of Work ("SOW"). a. These Terms and Conditions will be superseded by the Terms and Conditions of any services agreement executed with the client. III. For all quotes including licensing, the product's End User Licensing Agreement (EULA) must accompany the quote. IV. Upon completion and/or delivery of the services and products, UDT shall provide a Letter of Completion to the client that certifies to be executed by both parties. Please refer to the Agreements for information on Terms and Conditions governing orders, or call your salesperson for more information. United Data Technologies is an Equal Opportunity Employer. Returns on customized product configurations will not be accepted unless manufacturer approved. CLIENT HEREBY ACCEPTS TO PURCHASE THE PRODUCTS LISTED IN THIS QUOTE AND AGREES TO BE BOUND TO THE TERMS AND CONDITIONS INCLUDED HEREIN. Client Name: Title: Signature: Date: Prepared by: Julia Salas Email: jsalas@udtonline.com Phone:954-308-5272 ThinkSimple Service Agreement 1. Applicability of these Terms and Conditions. Except as expressly set forth below or as otherwise mutually agreed to by the parties in writing, these Think Simple Service Terms and Conditions together with the terms and conditions in the applicable Think Simple Service Program (collectively, the "Terms and Conditions") set forth the terms and conditions pursuant to which Think Simple will provide Services to end user customers of Think Simple Products ("Customer", "You" or "Your") based upon such Service Programs which Customer has purchased from Think Simple. By submitting a purchase order for Services to Think Simple, Customer agrees to be bound by these Terms and Conditions. Unless otherwise agreed in writing by Think Simple, no other terms and conditions endorsed upon, delivered with or contained in an end user's purchase order, or in any other similar document, will amend, or vary the provisions of these Terms and Conditions. 2. Definitions. In the Terms and Conditions, the following terms shall have the following meanings: 2.1. "Products" means equipment and software generally made available in the marketplace. 2.2. "Manufacturer" means an entity that produces equipment and/or Software. 2.3. "Services" means the Think Simple branded services provided under a relevant Service Program. 2.4. "Software" means programs or applications developed, installed or released by the manufacturer or third party integrator to control the function of a device, feature or function. 2.5. "Software Options" means optional functionality or features of Software that may be selected at the time of purchase or at a later time, and for which Think Simple or Manufacturer charges separately. 2.6. "Update" means Software for which Think Simple or the Manufacturer has provided fixes or minor revisions to correct errors or defects in the existing operation of the Software in accordance with the published Product specifications, and which is limited to those updates that Think Simple or Manufacturer generally provides to its support Services customers at no charge. Updates do not include Upgrades or Software Options. 2.7. "Upgrade" means new releases of the Software which contains enhancements improving the functionality or capabilities of the Software, which Think Simple or Manufacturer may make available to its support Services customers. Upgrades do not include Software Options. 3. Covered Services. • Essential - provides remote technical phone support services, facilitation of manufacturer repair or replacement programs, and access to manufacturer published software updates and upgrades for covered assets. Also includes access to an online portal for incident reporting and annual business reviews. Remote technical phone support services are available 7x24. • Standard - provides remote technical phone support services, facilitation of manufacturer repair or replacement programs with onsite Field Technician dispatch, and access to manufacturer published software updates and upgrades for covered assets. Also includes access to an online portal for incident reporting and annual business reviews. Remote technical phone support services are available 7x24. Onsite Field Technician dispatch are available Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays. Think Simple Fort Lauderdale 954-740-8420 Email: info@thinksimple.com ThinkSimple • Premier - provides advanced support services for all covered assets including 7x24 remote technical phone support services, assigned Customer Service Manager, direct access to phone support services, proactive version control, configuration change management support, equipment re -location support, advanced account reporting, quarterly account reviews and up to five (5) hours of annual customer training for covered assets. Requires all covered assets be covered at as part of the Customer Care Exclusive program. Underlying Maintenance support may vary in Service Level by location. Onsite Field Technician dispatch are available Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays. • Preventative Maintenance - provides scheduled onsite Field Technicians to perform operational health testing of covered assets, routine maintenance tasks such as cleaning, alignment adjustments, log reviews, and remediation of identified problems. Consumables such as filters, bulbs and batteries will be replaced and chargeable at additional fee. Preventative Maintenance visits are scheduled Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays according to the following schedule based on the number of Preventative Maintenance visits elected: ■ Quantity 4— Quarterly visits —scheduled in 3 month intervals ■ Quantity 2 — Bi-Annual visits — scheduled in 6 month intervals ■ Quantity 1— Annual visit —scheduled anytime within the contract term Unscheduled Preventative Maintenance visits expire 30 days into the next scheduled interval within the contract term. Unscheduled annual visits expire at contract expiration. 4. Services; Orders. In order to receive Services under a Service Program pursuant to the Terms and Conditions, you must submit a purchase order or valid credit card to Think Simple for a validly quoted Service Program. Purchase orders must refer to Think Simple quote identification number. A valid Think Simple quote will contain the following information for each covered asset listed on the purchase order: (i) the Service Program you are purchasing; (ii) the model (and serial number for renewals of Service Programs only) of the applicable Products; (iii) the appropriate pricing information; (iv) the site location(s) of covered assets and (v) the Service Period (if applicable). Following order acceptance customer agrees to provide a contact name, contact email address, and telephone number at the location (if applicable). Think Simple will determine the pricing and payment terms associated with any Service Program which you purchase. All orders are subject to acceptance by Think Simple, and no obligation, including a purchase order, shall be binding on Think Simple unless and until such order is accepted by Think Simple, or, if earlier, Services are provided to Customer. Please note that only those Products listed on a valid quotation applicable to your purchase order will be covered by Service Programs under these Terms and Conditions. Any optional services for a Services Program available to Customers for an additional fee will be invoiced separately with payment terms as specified within such Service Program. 5. Service Period. The initial period of this Agreement (the "Initial Service Period"), shall commence on the date Think Simple accepts an Order, or such other date as specified on the applicable Order and accepted by Think Simple, and shall continue twelve (12) months therefrom, or such other period of time as specified on the applicable Order and accepted by Think Simple. This Agreement shall automatically renew for successive periods of equal length and, with the exception of moderate price increases as described herein, under the same terms and conditions as the Initial Service Period ("Renewal Service Period") unless either party gives the other written notice of termination no less than thirty (30) days prior to expiration of the then -current Initial or Renewal Service Period. Prior to the commencement of any successive renewal period, Think Simple reserves the right to increase the price of the applicable Service Program for the duration of the successive renewal term in an amount not to exceed five (5%) percent of the Order price for the then -current Initial or Think Simple Fort Lauderdale 954-740-8420 Email: info@thinksimple.com ThinkSimple Renewal Service Period. In the event the price increase exceeds five (5%) percent, Think Simple shall issue a new quote to Customer for approval prior to the commencement of the successive renewal period. 6. Service Activation. For new equipment purchase: Service coverage will begin 30 days from the date of shipment from the manufacturer's warehouse or upon installation, whichever is sooner unless otherwise specified. For existing equipment coverage: Service coverage will begin immediately upon receipt of an authorized purchase order or payment in full, if required by Think Simple. If equipment was not under an Think Simple or manufacturer's support contract for an extended period of time, Think Simple and / or the manufacturer may require a recertification fee and / or inspection of the equipment prior to Think Simple being able to support or being able to receive manufacturer support and replacement parts / software for the equipment. The recertification costs and any repairs required by Think Simple to certify a room and / or to meet the manufacturer specifications is the responsibility of the customer and are not covered under the agreement unless specifically noted in the Service Program. 7. Services Availability. Remote Technical Phone Support Services will be provided on a 7x24x365 basis. Onsite Field Technician Dispatch Services: Unless otherwise provided in any Service Program, Services will be provided Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays. 8. Software Updates, Upgrades and Options. For Software covered under a Service Program, you will receive Updates and / or Upgrades as specified in the applicable Service Program description. For the latest Updates and Upgrades available for your Software, if any, please contact the Think Simple Help Desk. Updates are provided on a fix or fail basis. That is, to obtain an available Update the customer must call Think Simple to report a specific customer product failure (identified by Product serial number) exhibiting a problem, which the Update corrects. Think Simple will configure the Update according to the Software record of the registered Product. 9. Replacement Parts. Replacement parts provided pursuant to a Service Program will be either new parts or parts equivalent in performance to new parts when used with the Product, and are warranted for ninety (90) days from shipment or the remainder of the initial warranty period, whichever is longer. Parts removed from Products for replacement will become the property of Think Simple or the Manufacturer, and if replaced by the Customer must be received back to the local Think Simple service facility (as the same is listed on the pre -addressed return package provided by Think Simple) within five (5) business days of receipt of the replacement part, or you will be invoiced the full list price for the replaced part. 9.1. Warranty Parts Repair / Replacement: Some equipment may be repairable or replaced at no charge under the manufacturer's Warranty policy. Labor for onsite installation of parts covered under manufacturer warranty may be subject to Think Simple Time and Material labor fees. The Help Desk will assist the customer to arrange return of the defective equipment to the manufacturer for service/replacement. 9.2. Advanced Parts Replacement: Specific to videoconferencing equipment available with advanced parts replacement from the manufacturer; some equipment may be eligible for an Advanced Replacement program. In these instances, upon determination of a part requiring replacement by the Help Desk technician, a replacement part will be delivered to the customer location. Return of the defective product is required by the Customer under the conditions defined under the Terms and Conditions of Service. Think Simple Fort Lauderdale 954-740-8420 Email: info@thinksimple.com ThinkSimple 10. Service Level Aareement. Think Simple will provide an Average Speed of Answer (ASA) of 60 seconds for support calls placed to its help desk Monday through Friday, 8 AM to 5 PM local standard time excluding Think Simple published holidays. Think Simple will respond to new service requests made via email or web portal within four (4) hours with case assignment notification Monday through Friday, 8 AM to 5 PM local standard time excluding Think Simple published holidays. When applicable, Think Simple will provide a two business day onsite response pursuant to the Help Desk's determination that a dispatch is required for incident remediation. This service level may be impacted by room availability and the requirement for replacement parts. All onsite activity will be scheduled Monday through Friday, 8 AM to 5 PM local standard time excluding Think Simple published holidays. When a case is opened, the Help Desk will classify the case in accordance with the following incident priority classifications: P1: Critical —System outage equipment or room system fully non-functional P2: Major— System impaired but operational quality or features diminished P3: Minor— System operational with acceptable quality features are diminished P4: Informational — End User "How To" inquiry, request for configuration modification 11. Service Program Exclusions. Unless otherwise specified, Service Programs do not cover any of the following: (i) electrical work and / or in-house cabling external to the Product; (ii) repair or replacement of Product resulting from causes external to the Product, including disaster, fire, flood, earthquake, tornado accident, neglect, misuse, vandalism, water, corrosion, power surges, unconditioned or fluctuating power, lightning, customer -provided network, or failure of the installation site to conform to manufacturer specifications; or resulting from use of the Product for other than intended purposes; or resulting from use of the Product with items not provided or approved by Think Simple; or resulting from the performance of maintenance or the attempted repair of an item of a Product by persons other than Think Simple employees or persons authorized by Think Simple; (iii) repair or replacement of Product excluded by or no longer covered by the Product manufacturer's repair and replacement program; (iv) furnishing supplies or accessories including consumables such as projection lamps, bulbs, filters, fuses, batteries and the labor to replace these items, or painting or refinishing the Product; (v) Services in connection with the relocation of the Product, or the addition or removal of items of equipment or parts, attachments, features, from or to other devices not furnished by Think Simple including facilitation of customer spare or loaner equipment, including communications devices, video devices, audio devices, networks or links; (vi) damage to displays caused by screen burnout or image "burn -in"; (vii) Replacement and / or general support for manufacturer -specified end of life products after Think Simple has informed Customer of such change in status and pro -rated remaining portion of relative cost for such pertinent products; (viii) Services in connection with computer viruses or conflicts involving software that is not installed or introduced by Think Simple including coverage for "OFE" (Owner Furnished Equipment) unless specifically listed as covered equipment or devices not installed by Think Simple and not specifically covered under this agreement. 12. Charges and Payment Terms Payment terms are NET 30 Days from the date of invoice. All fees and payments outlined in this agreement are in US Dollars. The Services as outlined within this agreement will be invoiced in full upon execution of the agreement. 13. Termination Either party may at its option terminate any applicable Service Program in whole or in part for cause: (i) if the other party breaches any material term or condition hereunder or under any applicable Service Program, and fails to remedy such failure within thirty (30) calendar days after receipt of written notice of such default; (ii) in the event that any proceedings are commenced against the other party or such party seeks protection under bankruptcy, insolvency, or other debtor's relief law or (iii) the other party becomes insolvent or dissolves. Furthermore, Think Simple may terminate Think Simple Fort Lauderdale 954-740-8420 Email: info@thinksimple.com ThinkSimple any applicable Service Program in whole or in part for cause if any person other than a Think Simple employee, or designated service representative, alters a Product without Think Simple's prior written consent, or in any way renders a Product unsafe (adjustments to a Product made at the direction of Think Simple or the Manufacturer or as otherwise intended as set forth in the applicable Product documentation do not constitute alterations for the purposes of this Section). In the event of cancellation due to non- payment, the customer agrees to be liable for the full cost of any manufacturer sub -coverage purchased on the customer's behalf by Think Simple and for services and parts provided to the customer on a Time and Material basis per the rate schedule outlined in Appendix A. Think Simple reserves the right to terminate or modify available Service Programs at any time in its sole discretion; provided, that any such modifications will not affect any Service Programs already ordered by you and accepted by Think Simple prior to such modifications except as mutually agreed by both parties. 14. Customer Obligations. 14.1. You shall have the continuing obligation to keep all Products under a Maintenance Service Program at either the then -current Software version or previous major Software version release. 14.2. Software updates and upgrades are the responsibility of the customer. Assistance may be requested from the Help Desk to gain access to the software or if issues are encountered. Software updates do not mandate an onsite service call. 14.3. Customer is required to assist the Think Simple Help Desk technician with the remote diagnosis of the reported problem to help determine the cause of the problem. Parts replacement and onsite service may not become available until the Help Desk is provided the appropriate information or support to diagnose the problem. 14.4. Remote access to the equipment for the purposes of diagnostics prior to technician dispatch is required. If remote access is not provided, delays may be experienced in the diagnosis and repair of the equipment. 14.5. If applicable, you will provide Think Simple personnel with access to the Products and adequate working space (including heat, light, ventilation, electric current and outlets) at no charge to Think Simple. All Customer environments must be free from all risks to health and safety (except to the extent notified to Think Simple in writing and specifically accepted in writing by Think Simple). 14.6. If applicable, you will maintain, at your expense, the installation site and provide the necessary utility services for use of the Product in accordance with the Manufacturer's applicable published specifications. 14.7. You will be responsible for furnishing supplies or accessories including consumables such as projection lamps, bulbs, filters, fuses, batteries and the labor to replace these items, or painting or refinishing the Product. 14.8. Customer will be responsible for payment of Repairs and Services provided by Think Simple that are not covered under the selected coverage under the agreement and after mutual agreement delivered by Think Simple on a Time and Material Basis in accordance with the Think Simple standard published labor rates and material charges. 14.9. Equipment Operation and Alteration: The customer may not alter, repair or modify the covered equipment except as expressly directed by Think Simple service personnel. The customer must operate the equipment as detailed in the user operations manual provided by the manufacturer with the covered equipment. The customer may not add equipment, components, wiring or other parts to the covered equipment without written notification to and acceptance by Think Simple. 14.10. Think Simple strongly recommends that you install and use a current, reputable anti -virus program in connection with any PC -based, open- architecture Product, and that you regularly update and run such anti -virus program, especially in connection with the emergence of any new viruses and/or 'worms'. Repair or restoration of any Product damaged or 'infected' by viruses is not covered under these Terms and Conditions or the Service Programs. 14.11. You are solely responsible for backing up your data. Think Simple will not under any circumstances have a duty to back up your data or to restore data that is lost in the course of Think Simple's provision of Services, or otherwise. Think Simple will not be liable for the loss of your data, whatever the reason for the loss, including without limitation as a result of Think Simple's negligence. The preceding limitation applies to any cause of action, whether based in contract, tort, or any other theory. Think Simple Fort Lauderdale 954-740-8420 Email: info@thinksimple.com ThinkSimple 15. Intellectual Property. Each party shall retain all right, title and interest in and to, and possession of their respective preexisting intellectual property. Furthermore, Think Simple shall retain all right, title and interest in and to, and possession of, any know-how, technical information, specifications, documents, ideas, concepts, methods, processes, techniques and inventions developed or created by or on behalf of Think Simple relating to Services performed under or in relation to a Service Program. Any intellectual property, know-how, information or documents supplied at any time by one party to the other shall be treated as confidential and covered by the confidentiality undertaking in Section 18 below. 16. Indemnity. Each party shall indemnify, defend and hold the other harmless from all claims, suits, losses, expenses, judgments and liabilities (including reasonable attorney's fees) for personal injury or death to the extent caused by the negligence of the indemnifying party or its employees. The indemnitee shall give the indemnifying party prompt notice of and authority to defend or settle, any such claim and shall give, at the indemnifying party's request and expense, reasonable information and assistance thereto. 17. WARRANTY/ LIMITATION OF LIABILITY. THINK SIMPLE WARRANTS FOR NINETY (90) DAYS FROM THE PERFORMANCE OF ANY SERVICES BY THINK SIMPLE PURSUANT TO THESE TERMS AND CONDITIONS, EXCLUDING MANAGED SERVICES, THAT SUCH SERVICES SHALL BE PERFORMED IN A WORKMANLIKE MANNER CONSISTENT WITH GENERALLY ACCEPTED INDUSTRY STANDARDS. Think Simple MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. THINK SIMPLE MAKES NO WARRANTY THAT OPERATION OF THE PRODUCT SERVICED WILL BE UNINTERRUPTED OR ERROR FREE. IN NO EVENT WILL THINK SIMPLE BE LIABLE FOR ANY DELAY IN FURNISHING SERVICES. CUSTOMER MUST REPORT IN WRITING ANY BREACH OF THIS WARRANTY TO THINK SIMPLE DURING THE ABOVE WARRANTY PERIOD, AND CUSTOMER'S EXCLUSIVE REMEDY AND THINK SIMPLE'S ENTIRE LIABILITY FOR ANY BREACH OF SUCH WARRANTY SHALL BE TO REPERFORM THE SERVICES, OR IF THINK SIMPLE IS UNABLE TO RE -PERFORM THE SERVICES AS WARRANTED, CUSTOMER SHALL BE ENTITLED TO RECOVER THE PRORATED FEES PAID TO THINK SIMPLE FOR THE NONCONFORMING SERVICES. EXCEPT FOR BREACHES OF CONFIDENTIALITY, OR INTELLECTUAL PROPERTY, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES, LOST BUSINESS PROFITS, OR LOSS, DAMAGE OR DESTRUCTION OF DATA, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY OR OTHERWISE, EVEN IF SUCH PARTY HAS BEEN ADVISED AS TO THE POSSIBILITY OF SAME. SUBJECT TO SUB -CLAUSE b. ABOVE, EXCEPT FOR BREACHES OF CONFIDENTIALITY OR INDEMNITY OBLIGATIONS, THINK SIMPLE'S MAXIMUM LIABILITY FOR ALL OTHER DAMAGES WILL BE LIMITED TO (1) ONE (1) YEAR'S SERVICE CHARGES (IN THE CASE OF SERVICE PROGRAMS WITH AN APPLICABLE SERVICE PERIOD) OR (11) AGGREGATE SERVICE FEES PAYABLE TO THINK SIMPLE PURSUANT TO THE APPLICABLE SERVICE PROGRAM (IN THE CASE OF SERVICE PROGRAMS WITH NO APPLICABLE SERVICE PERIOD). THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND IN SUCH EVENT, THE FOREGOING EXCLUSIONS AND LIMITATIONS SHALL ONLY APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS AND CONDITIONS SHALL BE DEEMED TO LIMIT OR EXCLUDE EITHER PARTY'S LIABILITY FOR (1) FRAUD OR FRAUDULENT MISREPRESENTATION OR (11) DEATH OR PERSONAL INJURY TO THE EXTENT THAT IT RESULTS FROM SUCH PARTY'S NEGLIGENCE AND SOLELY TO THE EXTENT REQUIRED BY APPLICABLE LAW. 18. Confidentiality. Confidential Information. Each party (the "Disclosing Party") may from time to time during the Term disclose to the other party (the Recipient") certain information regarding the Disclosing Party's business, including its products, inventions, operations, methodologies, systems, processes, product development plans or intentions, know-how, designs, trade secrets, market opportunities, business or financial affairs, and technical, marketing, financial, employees, planning, and other confidential or proprietary information ("Confidential Information"). Think Simple's Confidential Information includes (without limitation) the function and performance of the Products, the terms of this Agreement, and any other information relating to the Products or the sale thereof. Confidential Information includes information disclosed orally, visually, or through any tangible medium. Protection of Confidential Information. Recipient will not use any Confidential Information of the Disclosing Party for any purpose not expressly permitted by these Terms and Conditions or to carry out the Services, and will disclose the Confidential Information of the Disclosing Party only to the employees or contractors of Recipient who have a need to know such Confidential Information for purposes of carrying out the Services and who are under a duty of confidentiality no less restrictive than Recipient's duty hereunder. Recipient will protect the Disclosing Party's Confidential Think Simple Fort Lauderdale 954-740-8420 Email: info@thinksimple.com ThinkSimple Information from unauthorized use, access, or disclosure in the same manner as Recipient protects its own confidential or proprietary information of a similar nature and with no less than reasonable care. Residuals. The Recipient shall be free to use for any purpose the residuals resulting from access to or work with the Confidential Information of the Disclosing Party, provided that the Recipient shall not disclose the Confidential Information except as expressly permitted hereunder. The term "residuals" means information in intangible form, which is retained in memory by persons who have had access to the Confidential Information, including ideas, concepts, know-how or techniques contained therein. The Recipient shall not have any obligation to limit or restrict the assignment of such persons or to pay royalties for any work resulting from the use of residuals. However, this section shall not be deemed to grant to the Recipient a license under the Disclosing Party's copyrights or patents Exceptions. Recipient's obligations under Section 16 with respect to any Confidential Information of the Disclosing Party will terminate if and when Recipient can document that such information: (a) was already lawfully known to Recipient at the time of disclosure by the Disclosing Party; (b) was disclosed to Recipient by a third party who had the right to make such disclosure without any confidentiality restrictions; (c) is, or through no fault of Recipient has become, generally available to the public; or (d) was independently developed by Recipient without access to, or use of, the Disclosing Party's Confidential Information. In addition, Recipient will be allowed to disclose Confidential Information of the Disclosing Party to the extent that such disclosure is (i) approved in advance, in writing by the Disclosing Party, (ii) necessary for Recipient to enforce its rights under these Terms and Conditions in connection with a legal proceeding; or (iii) required by law or by the order or a court of similar judicial or administrative body, provided that Recipient notifies the Disclosing Party of such required disclosure promptly and in writing and cooperates with the Disclosing Party, at the Disclosing Party's request and expense, in any lawful action to contest or limit the scope of such required disclosure. 19. Force Maieure. Except for the obligation to make timely payments, neither party will be liable to the other for delays or failures to perform occasioned by causes beyond its reasonable control. Such acts or events shall include but not be limited to, acts of God, civil or military authority, civil disturbance, riot, fire, strikes, lockouts or slowdowns, factory or labor conditions, inability to obtain necessary labor, materials or manufacturing facilities, delayed issuance of export control licenses. In the event of such delays or failures to perform, any dates or times by which Think Simple is otherwise scheduled to perform shall be extended automatically for a period of time equal in duration to the additional time required because of the delay or failure to perform. Each of the parties shall promptly inform the other of any event of force majeure, its expected duration and cessation, respectively. 20. General. Except as otherwise set forth in these Terms and Conditions, these Terms and Conditions may only be modified by a written agreement duly signed by authorized representatives of both parties, and variance from or addition to the provisions of these Terms and Conditions in any order or other written notification will be of no effect. Any notices required or permitted to be given hereunder shall be in writing and effective when received by a party at the address as the receiving party has last notified to the other party by prior written notice. In the case of Think Simple such address, unless otherwise notified in writing, shall be as follows: Think Simple Attn: Service Agreements 5610 NW 121h Ave #203 Fort Lauderdale, FL 33309 If any provision of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, the remaining terms of these Terms and Conditions shall in no way be affected or impaired. The waiver by either party of a breach of any provision of these Terms and Conditions shall not be construed as a waiver of any subsequent breach. You may not assign any or all of your rights or obligations under these Terms and Conditions including by purchase, merger or operation of law, without the prior written consent of Think Simple, which consent shall not be unreasonably withheld. Any attempted assignment or transfer in violation of this provision shall be null and void. Think Simple may assign its rights and obligations under these Terms and Conditions without prior written consent or notice. Think Simple Fort Lauderdale 954-740-8420 Email: info@thinksimple.com ThinkSimple In performing the Services, Think Simple shall be acting as an independent sub -contractor and neither Think Simple nor its personnel or representatives shall be deemed to be your agents or employees. Customer may not assign nor transfer its rights, under the Term and Conditions or a Service Program, by operation of law or otherwise, without the prior written consent of Think Simple. Think Simple's affiliates may participate in Think Simple's performance under these Terms and Conditions and a Service Program, and Think Simple may also sub -contract its obligations under, these Terms and Conditions and a Service Program provided that Think Simple remains liable for the performance of its affiliates and/or sub -contractors in respect thereof. Same as expressly provided, no term or provision of these Terms and Conditions or a Service Program shall be enforceable by a third party (being any person other than the parties and their permitted successors and assignees). The Customer acknowledges that Think Simple has trained personnel who perform Services and has made an investment in such personnel. Therefore, at no time during the term of a Service Program or for one (1) year thereafter, will the Customer directly or indirectly either offer employment to or hire any Think Simple employees who perform Services on behalf of Think Simple without Think Simple's express prior written consent. In the event that the Customer is in breach of this provision, Think Simple shall have the right to invoice the Customer, and the Customer agrees to pay, a sum equal to 12 months' salary in respect of the hired individual. In performing the Services, Think Simple shall be deemed to be an independent contractor and its personnel and representatives shall not act as nor be Customer's agents or employees. Think Simple shall have complete charge and responsibility for personnel employed or engaged by Think Simple. Upon any expiration or termination of these Terms and Conditions, Sections 15 (Intellectual Property), 16 (Indemnity) and 17 (Warranty/Limitation of Liability) shall survive. These Terms and Conditions may have been translated into various languages for the convenience of Think Simple's Customers. While the translation is correct to the best of Think Simple's knowledge, Think Simple is not responsible or liable in the event of an inaccuracy. English is the controlling language of these Terms and Conditions, and any translation has been prepared for you as a courtesy only. In the event of a conflict between the English -language version of these Terms and Conditions and a version that has been translated into another language, the English -language version of these Terms and Conditions shall control. These Terms and Conditions and any contract for a Service Program shall be governed by the laws of the State of Florida, in the case of Think Simple, Inc. and any disputes will be subject to the exclusive jurisdiction of the Superior Court of Hillsborough County and/or the United States District Court for the Middle District of Florida. The losing party in any dispute will pay all court costs and legal fees finally awarded. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Think Simple shall have the option to bring a suit before the courts of your domicile, when the claim is for payments due from you. UNLESS OTHERWISE EXPRESSLY AGREED IN A SIGNED WRITING BY THE PARTIES IN ACCORDANCE HEREWITH, THESE TERMS AND CONDITIONS, TOGETHER WITH ANY APPLICABLE SERVICE PROGRAM, ARE THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT OF TERMS AND CONDITIONS BETWEEN THE PARTIES, SUPERSEDING ALL PROPOSALS OR PRIOR TERMS AND CONDITIONS, AGREEMENTS OR COMMUNICATIONS, ORAL OR WRITTEN, BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER HEREOF. Customer Care Service Agreement Client Acceptance Signed Name Printed Name Think Simple Fort Lauderdale 954-740-8420 Company Date Email: info@thinksimple.com ThinkSimple Software License Agreement This Software License is made by Think Simple ("Company") to Buyer as an essential element of the services to be rendered by the Company as defined in the system specification and any associated documents. Buyer and Company agree that this Software License is deemed to be part of, and subject to, the terms of the Agreement applicable to both parties. SECTION 1 LICENSE GRANT AND OWNERSHIP 1.1 The Company hereby grants to Buyer a worldwide, perpetual, non - exclusive, non - transferable license to all software for Customer's use in connection with the establishment, use, maintenance and modification of the system implemented by the Company. The term "Software" for the purposes of the license agreement shall refer to all source code, executable object code, and the patches, scripts, modifications, enhancements, designs, concepts or other materials that constitute the software programs necessary for the proper function and operation of the system as delivered by the Company and accepted by the Buyer. 1.2 Except as expressly set forth in this paragraph, the Company shall at all times own all intellectual property rights to the software. Any and all licenses, product warranties or service contracts provided by third parties in connection with any software, hardware or other software or services provided in the system shall be delivered to Buyer for the sole benefit of Buyer. 1.3 Buyer may supply to the Company or allow the Company to use certain proprietary information, including service marks, logos, graphics, software, documents and business information and plans that have been authored or pre -owned by Buyer. All such intellectual property shall remain the exclusive property of Buyer and shall not be used by the Company for any purposes other than those associated with delivery of the system. SECTION 2 COPIES, MODIFICATION, AND USE 2.1 Buyer may make copies of the software for archival purposes and as required for modifications to the system. All copies and distribution of the software shall remain within the direct control of Buyer and its representatives. 2.2 Buyer may make modifications to the source code version of the software, if and only if the results of all such modifications are applied solely to the system. In no way does this Software License confer any right in Buyer to license, sublicense, sell, or otherwise authorize the use of the software, whether in executable form, source code or otherwise, by any third parties, except in connection with the use of the system as part of Buyer's business. 2.3 All express or implied warranties relating to the software shall be deemed null and void in case of any modification to the software made by any party other than the Company. SECTION 3 WARRANTIES AND REPRESENTATIONS The Company represents and warrants to Buyer that: 3.1 it has all necessary rights and authority to execute and deliver this Software License and perform its obligations hereunder and to grant the rights granted under this Software License to Buyer; 3.2 the goods and services provided by Company under this Software License, including the software and all intellectual property provided hereunder, are original to the Company or its subcontractors or partners; and 3.3 the software, as delivered as part of the system, will not infringe or otherwise violate the rights of any third party, or violate any applicable law, rule or regulation. 3.4 The Company further represents and warrants that, throughout the System Warranty Period, the executable object code of software and the system will perform substantially in accordance with the System Specifications and Agreement. If the software fails to perform as specified and accepted all remedies are pursuant to the policies set forth in the Specification and in the Agreement. Think Simple Fort Lauderdale 954-740-8420 Email: info@thinksimple.com ThinkSimple SECTION 4 INDEMNIFICATION 4.1 The Company hereby indemnifies and shall defend and hold harmless Buyer, its parent companies and its and their subsidiaries, affiliates, officers, directors, employees, agents and subcontractors from and against all liability, damages, loss, cost or expense, including but not limited to reasonable attorneys' fees and expenses, arising out of or in connection with any breach or alleged breach of the Agreement or any third party claims that the software or system here provided by the Company infringes or otherwise violates any rights of any such third party. 4.2 Buyer hereby indemnifies and shall defend and hold harmless the Company, its and their subsidiaries, affiliates, officers, directors, employees, agents and subcontractors from and against all liability, damages, loss, cost or expense, including but not limited to reasonable attorneys' fees and expenses, arising out of or in connection with any third party claims that Buyer's use of the software in contravention of the grant of rights infringes or otherwise violates any rights of any such third party. 4.3 Upon the assertion of any claim or the commencement of any suit or proceeding against an indemnitee by any third party that may give rise to liability of an indemnitor hereunder, the indemnitee shall promptly notify the indemnitor of the existence of such a claim and shall give the indemnitor reasonable opportunity to defend and to settle the claim at its own expense and with counsel of its own selection. The indemnitee shall cooperate with the indemnitor, shall at all times have the full right to participate in such a defense at its own expense and shall not be obligated, against its consent, to participate in any settlement which it reasonably believes would have an adverse effect on its business. SECTION 5 TRANSFER AND TERMINATION This license will automatically terminate upon the disassembly of the system cited above, unless the system is reassembled in its original configuration in another location. The Company may terminate this license upon notice for failure to comply with any of the terms set forth in this Software License. Upon termination, Customer is obligated to immediately destroy the software, including all copies and modifications. Customer Care Service Agreement Client Acceptance Signed Name Printed Name Think Simple Fort Lauderdale 954-740-8420 Company Date Email: info@thinksimple.com Collier County L• County Vendor Checic List Solicitation 20-7772 IMPORTANT: Please review carefully and submit with your ProposalBid. Vendor should checkoff each of the following items: ❑ General Bid Instructions has been acknowledged and accepted. ❑ Collier County Purchase Order Terms and Conditions have been acknowledged and accepted, ❑ Form I: Vendor Declaration Statement ❑ Form 2: Conflict of Interest Certification ❑ Proof of status from Division of Corporations -Florida Department of State (If work performed in the State) - http://dos.mvflorida.com/sunbiz/ should be attached with your submittal. ❑ Vendor MUST be enrolled in the E-Verify - https://www.e-verify.gov/ at the time of submission of the proposal/bid. ❑ Form 3: Immigration Affidavit Certification MUST be signed and attached with your submittal or you MAY be DEEMED NON -RESPONSIVE ❑ E-Verify Memorandum of Understanding or Company Profile page should be attached with your submittal, ❑ Form 4: Certification for Claiming Status as a Local Business, if applicable, has been executed and returned. Collier or Lee County Business Tax Receipt should be attached with your submittal to be considered. ❑ Form 5: Reference Questionnaires form MUST be utilized for each required reference and included with your submittal, or You MAY be DEEMED NON -RESPONSIVE. ❑ Form 6: Grant Provisions and Assurances package in its entirety, if applicable, are executed and should be included with your submittal. All forms must be executed, or you MAY be DEEMED NON -RESPONSIVE. ❑ Vendor W-9 Form. ❑ Vendor acknowledges Insurance Requirements and is prepared to produce the required insurance certificates) within five (5) days of the County's issuance of a Notice of Recoimnend Award. ❑ The Bid Schedule has been completed and attached with your submittal, applicable to bids. ❑ Copies of all requested licenses and/or certifications to complete the requirements of the project. ❑ All addenda have been signed and attached, or you MAY be DEEMED NON -RESPONSIVE. ❑ County's IT Technical Architecture Requirements has been acknowledged and accepted, if applicable: ❑ Any and all supplemental requirements and terms has been acknowledged and accepted, if applicable. 5/18/2020 7:30 AM p. 16 ***UPDAT);D dANUARY 28, 202(1**x Collier County Solicitation 20-7772 '(►iO 78Y '�iOL1.i'!ty Administrative Services Departrnent Procurement Serv;ces Division Form 1: Vendor Declaration Statement BOARD OF COIJN`I'Y COMMISSIONERS Collier• County Government Complex Naples, Florida 34112 Dear Commissioners: The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor hereby declares the instructions, purchase order terms and conditions, requirements, and specifications/scope of work of this solicitation have been fully examined and accepted. The Vendor agrees, if this solicitation submittal is accepted by Collier County, to accept a Purchase Order as a form of a formal contract or to execute a Collier County formal conh•act for purposes of establishing a conh•actual relationship between the Vendor and Collier County, for the performance of all requirements to which this solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced solicitation. The Vendor agrees to comply with the requirements in accordance with the terms, conditions and specifications denoted herein and according to the pricing submitted as a part of the Vendor's bids. Fut•ther, the Vendor agt•ees that if awarded a contract fot• these goods and/ot• services, the Vendor will not be eligible to compete, submit a proposal, be awarded, or perform as asub-vendor for any future associated work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this 12th day of June , 2020 in the County of eroward , in the State of Florida Firm's Legal Name: United Data Technologies, Inc. Address: City, State, Zip Code: Flot•ida Certificate of Authority Document Number Federal Tax Identification Number *CCR # or CAGE Code *Only if Grant Funded Telephone: Email: Signature by: (Typed and wt•itten) Title: 2900 Monarch Lakes Blvd #300 Miramar, FL 33027 65-0566138 800-882-9919 Tcossio@udtonline.com / legalsupport@udtonline.com ,411L`OG/!7 COJ,I/D Aratoli,� Cassia (_I1]n i2, 2021'I 21:6(Y GUT) Antolin Cossio, VP of SLED 5/18/2020 7:30 AM p. 17 ***UPDATED JANUARY 28, 2020*** Collier County Additional Contact Information Solicitation 20-7772 Send payments to: (required if different from Company name used as payee above) Contact name: Title: Address: City, State, ZIP Telephone: Email: Office servicing Collier County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: 5/18/2020 7:30 AM p. 18 ''**UPDAT)✓D JAtVUARY 28, 2020**'' Collier County Solicitation 20-7772 �.+0 i6Y �'iOLlYlty Administrative Services ®i�eepartment FtOCUtAf319i3S $8N1C25 lJivi$ion Form 2: Conflict of Interest Certification Affidavit The Vendor• certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated with this solicitation does not pose an organizational conflict as described by one of the three categories below: Biased ground rules —The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction for• the pr•ocur•ement) which appears to skew the competition in favor of my firm. Impaired objectivity —The firm has not performed work on an affiliated past or current Collier County project identified above to evaluate proposals /past performance of itself or a competitor, which calls into question the contractor's ability to render impartial advice to the government. Unequal access to information —The fit•m has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the conttactor /vendor must provide the following: 1. All documents produced as a result of the work completed in the past or currently being worked on for the above -mentioned project; and, 2. Indicate if the information produced was obtained as a matter of public record (in the "sunshine") or tlu•ough non-public (not in the "sunshine") conversation (s), meeting(s), documents) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified, may result in the disqualification for future solicitations affiliated with the above referenced project(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knowledge and belief, all t•elevant facts concerning past, present, or• currently planned interest or activity (financial, contractual, organizational, or otherwise) which relates to the project identified above has been fully disclosed and does not pose an organizational conflict. State of Florida County of Broward The foregoing instrument this 12th day of June acknowledging). was acknowledged before me by means of (month), 2020 (year•), by Antolin Cossio Personally Known OR Produced Identification Type of Identification Produced United Data Technologies, Inc. Company Name �lh�a6i� Cor/io _.,.� .__,- ,eo;i Signature Antolin Cossio, VP of SLED Print Name and Title ❑ physical presence or � online notarization, (name of person 1 ��� ,,. P, �, ,��» ;��„ (Signature of Notary Public -State of Florida) Josephine Moss (Print, Type, or• Stamp Commissioned Name of Notat•y Public) 5/1812020 7:30 AM p. 19 ***UPDATED JAN[IAItY'28, 2020*** Collier County Solicitation 20-7772 COle'r C0141'lty Administrative Services Department Procurement Services Division Form 3: Immigration Affidavit Certification This Affidavit is required and should be signed, by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to be enrolled in the E-Verify program (https://www.e-verify_gov/), at the time of the submission of the Vendor's proposal/bid. Acceptable evidence of your enrollment consists of a copy of the properly completed E- Verify Company Profile page or a copy of the fully executed E-Verify Memorandum of Understanding for the company which will be produced at the time of the submission of the Vendor's proposal/bid or within five (S) day of the County's Notice of Recommend Award. FAILURE TO EXECUTE THIS AFFIDAVIT CERTIFICATION AND SUBMIT WITH VENDOR'S PROPOSALBID MAY DEEM THE VENDOR'S AS NON -RESPONSIVE. Collier County will not intentionally award County contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e) Section 274A(e) of the Immigration and Nationality Act ("INA"). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shall be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum of Understanding with E-Verify and to provide proof of enrollment in The Employment Eligibility Verification System (E-Verify), operated by the Department of Homeland Security in partnership with the Social Security Administration at the time of submission of the Vendor's proposalibid. State of Piorida County of Bloward The foregoing instrument this �2th day of ,lone acknowledging). was acknowledged before me by means of (month), 2020 (year), by Antolin Cossio Personall Known OR Produced Identification Type of Identification Produced United Data Technologies, Inc. Company Name �0�%�J CO, f%0 Antolin io�slo {lun 32, 10I0 zt}l EOT) Signature Antolin Cossio, VP of SLED Print Name and Title ❑ physical presence or ® online notarization, ____ (name of person (Signature of Notary Public -State of Florida) Josephine Moss p Commissioned Name of Notary Public) (Print, Type, or Stam 5/18/2020 7:30 AM p. 20 ***UPDATED JANiJAItY 28, 2020*** Collier County Solicitation 20-7772 5118/2020 7:30 AM p. 21 ***UPDiiTPD JANIIARY28, 2020*** Collier County Solicitation 20-7772 Co ier County Administrative Services Department Procurement Services Division Form 4: Vendor Submittal —Local Vendor Preference Certification (Check Appropriate Boxes Below) State of Florida (Select County if Vendor is described as a Local Business) ❑ Collier County ❑ Lee County Vendor affirms that it is a local business as defined by the Procurement Ordinance of the Collier County Board of County Commissioners and the Regulations Thereto. As defined in Section Fifteen of the Collier County Procurement Ordinance: Local business means the vendor has a current Business Tax Receipt issued by the Collier County Tax Collector prior to bid or proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier County fi•om which the vendor's staff operates and performs business in an area zoned for the conduct of such business. A Post Office Box or a facility that receives mail, or a non -permanent structure such as a construction trailer, storage shed, or other non -permanent structure shall not be used for the purpose of establishing said physical address. In addition to the foregoing, a vendor shall not be considered a "local business" unless it contributes to the economic development and well-being of Collier County in a verifiable and measurable way. This may include, but not be limited to, the retention and expansion of employment opportunities, support and increase to the County's tax base, and residency of employees and principals of the business within Collier County. Vendors shall affirm in writing their compliance with the foregoing at the time of submitting their bid or proposal to be eligible for consideration as a "local business" under this section. A vendor who misrepresents the Local Preference status of its firm in a proposal or bid submitted to the County will lose the privilege to claim Local Preference status for a period of up to one year under this section. Vendor must complete the following information: Year Business Established in ❑Collier County or ❑Lee County: Number of Employees (Including Owne(s) or Corporate Officers): Number of Employees Living in ❑ Collier County or ❑ Lee (Including Owner(s) or Corporate Officers): If t•equested by the County, Vendor will be required to provide documentation substantiating the information given in this certification. Failure to do so will result in vendor's submission being deemed not applicable. Sien and Date Certification: Under penalties ofpeiluty I certify that the in�orn7ation shown ors this form is cor�•ect to nrt� knotivdedge. Company Name: Address in Collier or Lee County: Signature: Date: Title: 5/18/2020 7:30 AM p. 22 ***UPDATTD JANUARl' 28, 2020*** Collier County Solicitation 20-7772 Ci0 leY �iQLl.'{'ity Administratsve Services Department Pracuremar?S Ser✓ices C�ivisiora Form 5 Reference Questionnaire (USE ONE FORM FOR EACH REQUIRED REFERENCE) Solicitation: Reference Questionnaire for: (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: (Evaluator completing reference questionnaire) Email: FAX: Company: (Evaluator's Company completing reference) Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name of the Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to 10, with 10 representing that you were very satisifed (and would hire the firm/individual again) and 1 representing that you were very unsatisfied (and would never hire the firm/indivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." Project Description: Project Budget: Completion Date: Project Number of Days: + Item Criteria Score, (must be com Ieted) 1 Ability to manage the project costs (minimize change orders to scope). 2 Ability to maintain project schedule (complete on -time or early). 3 Quality of work. 4 Quality of consultative advice provided on the project. 5 Professionalism and ability to manage personnel. 6 Project administt•ation (completed documents, final invoice, final product turnover; invoices; manuals or going forward documentation, etc.) 7 Ability to verbally communicate and document information clearly and succinctly. 8 Abiltity to manage risks and unexpected project circumstances. 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 Overall comfort level with hiring the company in the future (customer satisfaction). TOTAL SCORE OF ALL ITEMS 5/18/2020 7:30 AM p. 23 '�**UYDAT)✓D JANUARY;28, 2020**''� Collier County Solicitation 20-7772 EXHIBIT 1B GRANT CERTIFICATIONS AND ASSURANCES COLLIER COUNTY Conflict of Interest Certification 20-7772 Collier County Solicitation No. I, Antolin Cossio ,hereby certify that to the best of my knowledge, neither I nor my spouse, dependent child, general partner, or any organization for which I am serving as an officer, rector, trustee, general partner or employee, or any person or organi dization with whom I am negotiating or have an arrangement concerning prospective employment has a financial interest in this matter. I further certify to the best of my knowledge that this matter will not affect the financial interests of any member of my household. Also, to the best of my knowledge, no member of my household; no relative with whom I have a close relationship; no one with whom my spouse, parent or dependent child has or seeks employment; and no organization with which I am seeking a business relationship nor which I now serve actively or have served within the last year are parties or represent a party to the matter. I also acknowledge my responsibility to disclose the acquisition of any financial or personal interest as described above that would be affected by the matter, and to disclose any interest I, or anyone noted above, has in any person or organization that does become involved in, or is affected at a later date by, the conduct of this matter. i VP of SLED �h�-o�i�r Corrio Signature 06/12/2020 Position Date Privacy Act Statement Title I of the Ethics in Government Act of 1978 (5 U.S.C. App.), Executive Order 12674 and 5 CFR Part 2634, Subpart I require the reporting of this information. The primary use of the information on this form is for review by officials of The Justice Department to determine compliance with applicable federal conflict of interest laws and regulations. Additional disclosures of the information on this report may be made: (1) to a federal, state or local law enforcement agency if the Justice Department becomes aware of a violation or potential violation of law or regulations; (2) to a court or party in a court or federal administrative proceeding if the government is a party or in order to comply with a judge -issued subpoena; (3) to a source when necessary to obtain information relevant to a conflict of interest investigation or decision; (4) to the National Archives and Records Administration or the General Services Administration in records management inspections; (5) to the Office of Management and Budget during legislative coordination on private relief legislation; and (6) in response to a request for discovery or for the appearance of a witness in a judicial or administrative proceeding, if the information is relevant to the subject matter. This confidential certification will not be disclosed to any requesting person unless authorized by law. See also the OGE/GOVT-2 executive branch -wide Privacy Act system of records. GCA - 3 5/18/2020 7:30 AM p. 35 Collier County Solicitation 20-7772 EXHIBIT its GRANT CERTIFICATIONS AND ASSURANCES (1) The prospective primary participant certifies to the best of its knowledge and belief, that it and its principals: (a) Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency; (b) Have not within athree-year period preceding this proposal been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property; (c) Are not presently indicted for or otherwise criminally or civilly charged by a governmental entity (Federal, State or local) with commission of any of the offenses enumerated in paragraph (1)(b) of this certification; and (d) Have not within athree-year period preceding this application/proposal had one or more public transactions (Federal, State or local) terminated for cause or default. (2) Where the prospective primary participant is unable to certify to any of the statements in this certification, such prospective participant shall attach an explanation to this proposal. Antolin Cossio Name VP of SLED Title United Data Technologies, Inc. Firm Project Name Project Number 65-0566138 Tax ID Number 93-364-0682 DUNS Number 2900 Monarch Lakes Blvd #300, Miramar, FL 33027 Street Address, City, State, Zip ,4WOG%!? COJ�!0 Antolan Coss o !.fun 12, 20,20 21:00 EDTi Signature GCA-2 5/18l2020 7:30 AM p. 34 Collier County Solicitation 20-7772 COLLIER COUNTY ANTICIPATED DISADVANTAGED, MINORITY, WOMEN OR VETERAN PARTICIPATION STATEMENT s will be verified. Unverifable statuses will require the Vendor/Prime Contractor to either provide a revised statement or provide source mentation that validates a status. Contractor means an entity that receives a contract. PRIME NAME ME FEID NUMBER CONTRACT DOLLAR AMOUNT IS THE PRIME A FLORIDA-CERTIFIED DISADVANTAGED, VETERAN? Y N IS THE ACTIVITY OF THIS CONTRACT, MINORITY OR WOMEN BUSINESS ENTERPRISE DBE? Y N CONSTRUCTION ? Y N (DBE/MBE/WBE)? OR HAVE A SMALL DISADVANTAGED BUSINESS 8A CERTIFICATION FROM THE SMALL BUSINESS MBE? Y N CONSULTATION? Y N ADMINISTRATION? OR ASERVICE DISABLED VETERAN? WBE? Y N OTHER? Y N SDB 8A? Y N IS THIS SUBMISSION A REVISION? Y N IF YES, REVISION NUMBER DBE, MBE, WBE I SUBCONTRACTOR OR SUPPLIER VET, SMBSA NAME TYPE OF WORK OR I ETHNICITY CODE SPECIALTY (See Below) TOTALS: SUB/SUPPLIER PERCENT OF CONTRACT DOLLAR AMOUNT DOLLARS NAME OF SUBMITTER DATE TITLE OF SUBMITTER EMAIL ADDRESS OF PRIME (SUBMITTER) TELEPHONE NUMBER FAX NUMBER NOTE: This information is used to track and report anticipated DBE or MBE participation infederally-funded contracts. The anticipated DBE or MBE amount is voluntary and will not become part of the contractual terms. This form must be submitted at time of response to a solicitation. If and when awarded a County contract, the prime will be asked to update the information for the grant compliance files. BY: Black American mg� t3A Hispanic American HA Native American NA Subcont, Asian American SAA Asian -Pacific American APA Non -Minority Women NMW Other: not of any other group listed: O DEPARTMENT NAME COLLIER CONTRACT # (IFB/RFP or 17Zi�r 5/18/2020 7:30 AM Collier County Solicitation 20-7772 EXHIBIT 115 GRANT CERTIFICATIONS AND ASSiUKANCES COLLIER COUNTY Acknowledgement of Terms, Conditions and Grant Clauses Flow Down of Terms and Conditions from the Grant Agreement Subcontracts: If the vendor subcontracts any of the work required under this Agreement, a copy of the signed subcontract must be available to the Department for review and approval. The vendor agrees to include in the subcontract that (1) the subcontractor is bound by the terms of this Agreement, (ii) the subcontractor is bound by all applicable state and federal laws and regulations, and (iii) the subcontractor shall hold the Department and Recipient harmless against all claims of whatever nature arising out of the subcontractor's performance of work under this Agreement, to the extent allowed and required by law. The recipient shall document in the quarterly report the subcontractor's progress in performing its work under this agreement. For each subcontract, the Recipient shall provide a written statement to the Department as to whether the subcontractor is a minority vendor as defined in Section 288,703, Fla. Stat, Certification On behalf of my firm, I acknowledge, and agree to perform all of the specifications and grant requirements identified in this solicitation document(s). Vendor/Contractor Name United Data Technologies, Inc. �{l7AOG%!7 COff/D Authorized Signature A"tol"° C°s.;o Jun �2, z020 21:00 EDT, Address 2900 Monarch Lakes Blvd #300, Miramar, FL 33027 Solicitation/Contract # 20-7772 Date 06/12/2020 GCA - 5 5/18/2020 7:30 AM P, 37 Collier County Solicitation 20-7772 1. ® Worker's Compensation Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements Evidence of Workers' Compensation coverage or 'a Certificate of Exemption issued by the State of Florida is required. Entities that are formed as Sole Proprietorships shall not be required to provide a proof of exemption. An application for exemption can be obtained online at httt)s://apps.fldfs.com/bocexempt/ 2. ®Employer's Liability $_500,000_ single limit per occurrence 3. ®Commercial General Bodily Injury and Property Damage Liability (Occurrence Form) patterned after the current $ 1,000,000_single limit per occurrence, $2,000,000 aggregate for Bodily Injury ISO form Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. 4. ®Indemnification To the maximum extent permitted by Florida law, the ContractorNendor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor/ Vendor or anyone employed or utilized by the Contractor/Vendor in the performance of this Agreement. 5. ❑Automobile Liability $ Each Occutrence; Bodily Injury & Property Damage; Owned/Non-owned/Hired; Automobile Included 6. ❑Other insurance as noted: ❑Watercraft $ Per Occurrence ❑ United States Longshoreman's and Harborworker's Act coverage shall be maintained where applicable to the completion of the work. $ Per Occurrence ❑ Maritime Coverage (Jones Act) shall be maintained where applicable to the completion of the work. Per Occurrence ❑ Aircraft Liability coverage shall be carried in limits of not less than $5,000,000 each occurrence if applicable to the completion of the Services under this Agreement. $ Per Occurrence ❑ Pollution Per Occurrence ❑ Professional Liability $ Per claim & in the aggregate ❑ Project Professional Liability $ Per Occurrence ❑ Valuable Papers Insurance $ Per Occurrence ❑ Cyber Liability $ Per Occurrence ❑ Technology Errors &Omissions P. Per Occurrence 7. ❑Bid bond Shall be submitted with proposal response in the form of certified funds, cashiers' check or an it•revocable letter of credit, a cash bond posted with the County Clerk, or proposal bond in a sum equal to 5% of the cost proposal. All checks shall be made payable to the Collier County Board of County Commissioners on a bank or trust company located in the State of Florida and insured by the Federal Deposit Insurance Corporation. 5/18/2020 7:30 AM p. 38 Collier County Solicitation 20-7772 8. ❑ Performance and Payment For projects in excess of $200,000, bonds shall be submitted with the executed Bonds contract by Proposers receiving award, and written for 100% of the Contract award amount, the cost borne by the Proposer receiving an award. The Performance and Payment Bonds shall be underwritten by a surety authorized to do business in the State of Florida and otherwise acceptable to Owner; provided, however, the surety shall be rated as "A " or better as to general policy holders rating and Class V or higher rating as to financial size category and the amount required shall not exceed 5% of the reported policy holders' surplus, all as reported in the most current Best Key Rating Guide, published by A.M. Best Company, Inc. of 75 Fulton Street, New York, New York 10038. 9. ® Vendor shall ensure that all subconhactors comply with the same insurance requirements that he is required to meet. The same Vendor shall provide County with certificates of insurance meeting the required insurance provisions. 10. ® Collier County must be named as "ADDITIONAL IlVSIJRED" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Vendor's policy shall be endorsed accordingly. 11. ® The Certificate Holder shall be named as Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. 12. ® On all cerfificates, the Certificate Holder must read: Collier County Board of County Commissioners, 3295 Tamiami Trail East, Naples, FL 34112 13. ®Thirty (30) Days Cancellation Notice required. 14. 5/7/20 — CC Vendm•'s Insurance Statement We understand the insurance requirements of these specifications and that the evidence of insurability may be required within five (5) days of the award of this solicitation. The insurance submitted must provide coverage for a minimum of six (6) months from the date of award. Name of Firm United Data Technologies, Inc. �I�r�oGih Co. rho Vendor Signature Print Name Antolin Cossio Insur•anceAgency Keyes Coverage Insurance Agent Name Daniel Peruyero Date 06/12/2020 Telephone Number 954-724-7000 5/t 8/2020 7:30 AM P, 39 Created: 2020-06-12 By: UDT Legal (legalsupport@udtonline.com) Status: Signed Transaction ID: CBJCHBCAABAAuKdAVZMq-mPhAgfOblz6Jdolny2Plvgt "Pages from Packet_for_Solicitation_20-7772" History Document created by UDT Legal (legalsupport@udtonline.com) 2020-06-12 - 9:06:58 PM GMT- IP address: 96.46,249.200 �'� Document emailed to Antolin Cossio (tcossio@udtonline.com) for signature 2020-06-12 - 9:10:38 PM GMT Email viewed by Antolin Cossio (tcossio@udtonline.com) 2020-0&13 - 0:58:44 AM GMT- IP address: 98,254,144.2 6� Document e-signed by Antolin Cossio (tcossio@udtonline.com) Signature Date: 2020-06-13 - 1:00:27 AM GMT - Time Source: server- IP address: 98.254.144.2 �'� Document emailed to Josephine Moss (jmoss@udtonline.com) for signature 2020-06-13 - 1:00:30 AM GMT Email viewed by Josephine Moss Qmoss@udtonline.com) 2020-06-13 - 1:25:48 AM GMT- IP address: 73,179,237.245 C�� Document e-signed by Josephine Moss (jmoss@udtonline.com) Signature Date: 2020-06-13 - 1:30:45 AM GMT -Time Source: server- IP address: 73.179.237.245 Signed document emailed to Josephine Moss Qmoss@udtonline.com), UDT Legal (legalsupport@udtonline.com) and Antolin Cossio (tcossio@udtonline.com) 2020-06-13 - 1:30:45 AM GMT Email: Evelyn.Colon@colliercountyfl.gov Telephone: (239) 252-2667 Addendum 1 Date: June 9, 2020 From: Evelyn Colon, Procurement Strategist To: Interested Bidders Subject: Addendum # 1: 20-7772 —Audio Video Equipment for four EMS Training Rooms The following clarifications are issued as an addendum identifying clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: Please see the following amended document(s): 1. Collier County EMS Training Center Eguipment/Parts List (updated) If you require additional information, please post a question on the Online Bidding site or contact me at the information noted above. 2020-06-16 Created: 2020-06-16 By: UDT Legal (legalsupport@udtonline.com) Status: Signed Transaction ID: CBJCHBCAABAA4hSW-3jQJgj3HyTjmEb9FK-AOMVUA2AH "20-7772_Addendum_1" History Document created by UDT Legal (legalsupport@udtonline.com) 2020-06-16 - 1:42:14 PM GMT- IP address: 96.46,249,200 `� Document emailed to Antolin Cossio (tcossio@udtonline.com) for signature 2020-06-16 - 1:42:29 PM GMT � Email viewed by Antolin Cossio (tcossio@udtonline.com) 2020-06-16 - 1:44:30 PM GMT- IP address: 45.41.142.198 �� Document e-signed by Antolin Cossio (tcossio@udtonline.com) Signature Date: 2020-06-16 - 1:45:02 PM GMT -Time Source: server- IP address: 98.254.144.2 Signed document emailed to UDT Legal (legalsupport@udtonline.com) and Antolin Cossio (tcossio@udtonline.com) 2020-06-16 - 1:45:02 PM GMT Email: Evelyn.Colon@colliercountyfl.gov Telephone: (239) 252-2667 Date: June 10, 2020 From: Evelyn Colon, Procurement Strategist To: Interested Bidders Subject: Addendum # 2: 20-7772 — Audio Video Equipment for four EMS Training Rooms The following changes are made to the above -mentioned Collier County solicitation: This Addendum is to extend the bid due date and Q & A deadline: QUESTION %ANSWER IEADLINE: RFP OPENING DAY/DATE/TIME: This Addendum is also to add anon -mandatory pre -proposal conference: PRE -PROPOSAL CONFERENCE DATE/TIME: J(.1NE 19, 2020 AT 11:00 AM LOCATION: Emergency Management, 8075 Lely Cultural Parkway, Suite 267, Naples, FL 34113 If you require additional information, please post a question on the Online Bidding site or contact me at the information noted above. Created: 2020-06-25 By: UDT Legal (legalsupport@udtonline.com) Status: Signed Transaction ID CBJCHBCAABAAffsjMOzUXms5t7VN5JcRhjiaihvOLmna "20-7772_Addendum_2 (4)" History Document created by UDT Legal (legalsupport@udtonline.com) 2020-06-25 - 3:01:44 PM GMT- IP address: 96,46,249,200 Document emailed to Antolin Cossio (tcossio@udtonline.com) for signature 2020-06-25 - 3:02:17 PM GMT � Email viewed by Antolin Cossio (tcossio@udtonline.com) 2020-06-25 - 5:08:14 PM GMT- IP address: 98,254,144.2 t�� Document e-signed by Antolin Cossio (tcossio@udtonline.com) Signature Date: 2020-06-25 - 5:09:10 PM GMT - Time Source: server- IP address: 98,254,144.2 Signed document emailed to UDT Legal (legalsupport@udtonline.com) and Antolin Cossio (tcossio@udtonline.com) 2020-06-25 - 5:09:10 PM GMT State of Florida Department of State I certify from the records of this office that UNITED DATA TECHNOLOGIES, INC. is a corporation organized under the laws of the State of Florida, filed on March 23, 1995. The document number of this corporation is P95000023595. I further certify that said corporation has paid all fees due this office through December 31, 2020, that its most recent annual report/uniform business report was filed on January 6, 2020, and that its status is active. I further certify that said corporation has not filed Articles of Dissolution. Given under my hand and the Great Seal of the State of Florida at Tallahassee, the Capital, this the Fifteenth day of January, 2020 *04 Secretary of State Tracking Number: 0598850230CU To authenticate this certificate,visit the following site,enter this number, and then follow the instructions displayed. https:Hservices.sunbiz.org/FilingsICertificateOfStatus/C ertificateAuthentication (I & ; two/, kwe& Minority Business Certification United Data Technologies, Inc. Is certified under the provisions of 287 and 295.187. Florida Statutes, for a period from: 10/30/2019 10/30/2021 Jonathan R. Satter; Sem-tarp Florida Department -o Alanagement SendCEE; acparm-canF of MANAGER SERVICES Office of Supplier Diversity Office of Supplier Diversity 4050 E s p lanade 4Vay, Suite 38f3 Tallahassee, FL32399 85a-487-ag15 wvdv1. d rn s, myf for ida. corn f osd E-Verify _ Company I❑ Number: 443339 To be accepted as a participant in E-Verify, you should only sign the Employer's Section of the signature page. If you have any questions, contact E-Verify at 888-464-4218. Employer United Data Technologies, Inc. belle Gonzalez Nance (Please Type or Print) Electronically Signed _ Title 08/25/2011 ignature Date Department of Homeland Security — Verification Division SCTS Verification Division Name (Please Type or Print) Electronicaily Signed Signature Title 812512011 !Date - — Information Required for the E-Verify Program Information relating to your Company: Company Name:Hnited Data Technologies, Inc. 825 NW 21 Terrace Miami, FL 33172 Company Facility Address: Company Alternate Address: MIAMI-DARE 60566138 County or Parish: Employer Identification Number: Page 12 of 13 1 E-Verify MOU for Employer I Revision pate 09/01/09 www.dhs.govlE-Verify E-Verifv Iy1Ell , Company ID Number: 443339 North American Industry Classification Systems Code: 23 Administrator: Number of Employees: 100 to 499 Number of Sites Verified for: re you verifving for more than 1 site? If yes, please provide the number of sites verified for in each State: • TENNESSEE 2 site(s) • FLORIDA 4 site(s) Information relating to the Program Administrator(s) for your Company on policy questions or operational problems: Name: Nlabelle Conxalex Tclephone Number: (305) 882 - 0435 ext. 6070 Fax Number: (305) 994 - 2149 E-mail Address: hilk, udton Iine.com Page 13 of 13 1 E-Verify MOU for Employer I Revision Date 09/01/09 www.dhs.gov/E-Verify Request for Taxpayer Give Form to the Form Identification Number and Certification requester. Do not (Rev. October2018) Department of the Treasury send to the IRS. Internal Revenue Service ► Go to www.irs.gov/FormW9 for instructions and the latest information. 1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank. United Data Technologies, Inc 2 Business name/disregarded entity name, if different from above c° 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the 4 Exemptions (codes apply only to co following seven boxes. certain entities, not individuals; see p_ o ElIndividuaysole proprietor or ElC Corporation ❑✓ S Corporation ❑ Partnership ElTrust/estate instructions on page 3): c single -member LLC Exempt payee code (if any) 2 ❑ Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ► p Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check Exemption from FATCA reporting c rn LLC if the LLC is classified as a single -member LLC that is disregarded from the owner unless the owner of the LLC is code if an C y) a D w another LLC that is not disregarded from the owner for U.S. federal tax purposes. Otherwise, a single -member LLC that is disregarded from the owner should check the appropriate box for the tax classification of its owner. d ❑ Other (see instructions) ► (Applies to accounts maintained outside the U.S) N5 Address (number, street, and apt. or suite no.) See instructions. Requester's name and address (optionaD 2900 Monarch Lakes Blvd Suite 300 6 City, state, and ZIP code Miramar, FL 33027 7 List account number(s) here (optional) • Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid Social security number backup withholding. For individuals, this is generally your social security number . However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I,, later. For other - ID_ entities. it is vour emDlover identification number (EIN). If you do not have a number, see How to qet a TIN, later. Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Number To Give the Requester for guidelines on whose number to enter. Under penalties of perjury, I certify that: or Employer identification number 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. 1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, yoVore/potAequired to sign the certification, but you must provide your correct TIN. See the instructions for Part II, later. I Signature Do -Date ► (J ure of Her /`' I 3 I d_/ �/ Here u.s. arson 0 General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov/F6rmW9. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following. • Form 1099-INT (interest earned or paid) • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. If you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. Cat. No. 10231X Form W-9 (Rev. 10-2018) Cisco Data sheet The bridge to possible Cisco public Cisco 350 Series Managed Switches © 2020 Cisco and/or its affiliates. All rights reserved. Page 1 of 32 Contents Cisco 350 Series Switches Business applications Features and benefits Product specifications Ordering information A powerful, affordable foundation for your small business network Cisco Capital For more information 3 4 4 9 29 32 32 32 © 2020 Cisco and/or its affiliates. All rights reserved. Page 2 of 32 Easy -to -Use Managed Switches That Provide the Ideal Combination of Features and Affordability To stay ahead in a competitive marketplace, businesses need to make every dollar count. That means getting the most value from your technology investments, but it also means making sure that employees have fast, reliable access to the business tools and information they need. Every minute an employee waits for an unresponsive application and every minute your network is down has an effect on your profits. The importance of maintaining a strong and dependable business network only grows as your business adds more employees, applications, and network complexity. When your business needs advanced security and features but value is still a top consideration, you're ready for the new generation of Cisco' Small Business managed switches: the Cisco 350 Series (Figure 1). Figure 1. Cisco 350 Series Managed Switches Cisco 350 Series Switches The Cisco 350 Series, part of the Cisco Small Business line of network solutions, is a portfolio of affordable managed switches that provides a reliable foundation for your business network. These switches deliver the features you need to improve the availability of your critical business applications, protect your sensitive information, and optimize your network bandwidth to deliver information and applications more effectively. Easy to set up and use, the Cisco 350 Series provides the ideal combination of affordability and capabilities for small businesses and helps you create a more efficient, better -connected workforce. The Cisco 350 Series is a broad portfolio of fixed -configuration managed Ethernet switches. Models are available with 8 to 48 ports of Fast Ethernet and 10 to 52 ports of Gigabit Ethernet connectivity, providing optimal flexibility to create exactly the right network foundation for your business. However, unlike other small business switching solutions that provide managed network capabilities only in the costliest models, all Cisco 350 Series Switches support the advanced security management capabilities and network features you need to support business -class data, voice, security, and wireless technologies. At the same time, these switches are simple to deploy and configure, allowing you to take advantage of the managed network services your business needs. © 2020 Cisco and/or its affiliates. All rights reserved. Page 3 of 32 Business applications Whether you need a basic high-performance network to connect employee computers or a solution to deliver data, voice, and video services, the Cisco 350 Series offers a solution to meet your needs. Possible deployment scenarios include: • Secure desktop connectivity: Cisco 350 Series Switches can simply and securely connect employees working in small offices with each other and with all of the servers, printers, and other devices they use. High performance and reliable connectivity help speed file transfers and data processing, improve network uptime, and keep your employees connected and productive. • Secure wireless connectivity: With its advanced security features, Power over Ethernet, Auto Smartports, QoS, VLAN, and access control features, the Cisco 350 Series Switches are the perfect foundation to add business -grade wireless to a business network. • Unified communications: As a managed network solution, the Cisco 350 Series provides the performance and advanced traffic -handling intelligence you need to deliver all communications and data over a single network. Cisco offers a complete portfolio of IP telephony and other unified communications products designed for businesses. Cisco 350 Series Switches have been rigorously tested to help ensure easy integration and full compatibility with these and other products, providing a complete business solution. • Highly secure guest connectivity: Cisco 350 Series Switches let you extend highly secure network connectivity to guests in a variety of settings, such as a hotel, an office waiting room, or any other area open to nonemployee users. Using powerful but easy -to -configure security and traffic segmentation capabilities, you can isolate your vital business traffic from guest services and keep guests' network sessions private from each other. Features and benefits Cisco 350 Series switches provide the advanced feature set that growing businesses require and that high - bandwidth applications and technologies demand. These switches can improve the availability of your critical applications, protect your business information, and optimize your network bandwidth to more effectively deliver information and support applications. The switches provide the following benefits. Ease of management and deployment Cisco 350 Series switches are designed to be easy to use and manage by commercial customers or the partners that serve them. They feature: • Cisco Smart Network Application (SNA) is an innovative network -level monitoring and management tool embedded in Cisco 100 to 500 Series switches. It can discover network topology, display link status, monitor events, apply configurations, and upgrade software images across multiple switches in the network. • The FindlT Network Manager and Probe are designed to manage Cisco 100 to 500 Series switches, routers, and wireless access points. The Manager lets you proactively manage the network instead of just reacting to events. FindlT Network Management is the perfect addition to your business network. For more information, visit https://www.cisco.com/go/findit. © 2020 Cisco and/or its affiliates. All rights reserved. Page 4 of 32 • The Cisco FindlT Network Discovery Utility works through a simple toolbar on your web browser to discover Cisco devices on the network and display basic device information, inventory, and new firmware updates to aid in the configuration and speed the deployment of Cisco Small Business products. For more information, visit https://www.cisco.com/go/findit. • The USB port on the front panel of the switch enables easy image and configuration transfer for faster deployment or upgrade. • Simple -to -use graphical interfaces reduce the time required to deploy, troubleshoot, and manage the network and allow you to support sophisticated capabilities without increasing IT head count. • The switches also support Textview, a full Command -Line Interface (CLI) option for partners that prefer it. • Using Auto Smartports intelligence, the switch can detect a network device connected to any port and automatically configure the optimal security, Quality of Service (QoS), and availability on that port. • Cisco Discovery Protocol discovers Cisco devices and allows devices to share critical configuration information, simplifying network setup and integration. • Support for Simple Network Management Protocol (SNMP) allows you to set up and manage your switches and other Cisco devices remotely from a network management station, improving IT workflow and mass configurations. High reliability and resiliency In a growing business where availability 24 hours a day, 7 days a week is critical, you need to assure that employees can always access the data and resources they need. The Cisco 350 Series supports dual images, allowing you to perform software upgrades without having to take the network offline or worry about the network going down during the upgrade. Strong security Cisco 350 Series switches provide the advanced security features you need to protect your business data and keep unauthorized users off the network: • Embedded Secure Sockets Layer (SSL) encryption protects management data traveling to and from the switch. • Extensive Access Control Lists (ACLs) restrict sensitive portions of the network to keep out unauthorized users and guard against network attacks. • Guest VLANs let you provide Internet connectivity to nonemployee users while isolating critical business services from guest traffic. • Support for advanced network security applications such as IEEE 802.1 X port security tightly limits access to specific segments of your network. Web -based authentication provides a consistent interface to authenticate all types of host devices and operating systems, without the complexity of deploying IEEE 802.1 X clients on each endpoint. • Advanced defense mechanisms, including dynamic Address Resolution Protocol (ARP) inspection, IP Source Guard, and Dynamic Host Configuration Protocol (DHCP) snooping, detect and block deliberate network attacks. Combinations of these protocols are also referred to as IP-MAC port binding (IPMB). © 2020 Cisco and/or its affiliates. All rights reserved. Page 5 of 32 • IPv6 First Hop Security extends the advanced threat protection to IPv6. This comprehensive security suite includes ND inspection, RA guard, DHCPv6 guard, and neighbor binding integrity check, providing unparalleled protection against a vast range of address spoofing and man -in -the -middle attacks on IPv6 networks. • Time -based ACLs and port operation restrict access to the network during predesignated times such as business hours. • Uniform MAC address -based security can be applied automatically to mobile users as they roam between wireless access points. • Secure Core Technology (SCT) helps ensure that the switch is able to process management traffic in the face of a Denial -of -Service (DoS) attack. • Private VLAN Edge (PVE) provides Layer 2 isolation between devices on the same VLAN. • Storm control can be applied to broadcast, multicast, and unknown unicast traffic. • Protection of management sessions occurs using RADIUS, TACACS+, and local database authentication as well as secure management sessions over SSL, SSH, and SNMPv3. • DoS attack prevention maximizes network uptime in the presence of an attack. Power over Ethernet Cisco 350 Series Switches are available with up to 48 PoE ports. This capability simplifies advanced technology deployments such as IP telephony, wireless, and IP surveillance by allowing you to connect and power network endpoints over a single Ethernet cable. With no need to install separate power supplies for IP phones or wireless access points, you can take advantage of advanced communications technologies more quickly and at a lower cost. Models support 802.3af PoE, 802.3at PoE+, and 60 Watt PoE. Multigigabit performance Network needs are changing quickly. Thanks to evolving wireless standards and the rising number of wireless devices, keeping up with data rates and growing traffic can be a challenge. Your traditional Ethernet infrastructure can support speeds up to 1 Gigabit per second (Gbps), but competing today requires much more capacity. One option is completely replacing your older cabling infrastructure and upgrading your hardware. But wouldn't it be better to increase network speed and traffic capacity in a way that's quick, inexpensive, and efficient? Cisco's new Multigigabit Ethernet switches offer just that: an easy -to -deploy, budget -friendly solution that allows you to increase network speed and bandwidth using your existing cables. By partnering with other industry leaders to form the NBASE-T Alliance, Cisco uses NBASE-T technology to help you get more out of your existing infrastructure. Save time and money by avoiding upgrades and extending the life of your installed cable plants. And discover the benefits of meeting consumer demand for increased bandwidth and speeds without a large initial investment. Multigigabit Ethernet technology uses capabilities in your existing cabling infrastructure to meet bandwidth requirements and provide up to five times the performance. The technology enables intermediate data rates of 2.5 and 5 Gbps to ease the jump between traditional rates of 1 Gbps and 10 Gbps. These intermediate rates run on most installed cables and preserve older UTP wiring, which is good for 802.11 ac wireless LAN applications. © 2020 Cisco and/or its affiliates. All rights reserved. Page 6 of 32 The technology also supports Power over Ethernet (PoE) forms, including PoE+ and 60W PoE. Cisco Multigigabit Ethernet switches help you avoid having to run multiple cables between switches and access points and let your networks welcome next -generation traffic speeds and data rates. Networkwide automatic voice deployment Using a combination of Cisco Discovery Protocol, LLDP-MED, Auto Smartports, and Voice Services Discovery Protocol (or VSDP, a unique Cisco protocol), customers can deploy an end -to -end voice network dynamically. The switches in the network automatically converge around a single voice VLAN and QoS parameters and then propagate them out to the phones on the ports, where they are discovered. For example, automated voice VLAN capabilities let you plug any IP phone (including third -party phones) into your IP telephony network and receive an immediate dial tone. The switch automatically configures the device with the right VLAN and QoS parameters to prioritize voice traffic. IPv6 support As the IP address scheme evolves to accommodate a growing number of network devices, the Cisco 350 Series can support the transition to the next generation of networking and operating systems such as Windows 8, Vista, and Linux. These switches continue to support previous -generation IPv4, allowing you to evolve to the new IPv6 standard at your own pace and helping ensure that your current network will continue to support your business applications in the future. Cisco 350 Series switches have successfully completed rigorous IPv6 testing and have received the USGv6 and IPv6 Gold certification. Advanced layer 3 traffic management The Cisco 350 Series enables a more advanced set of traffic management capabilities to help growing businesses organize their networks more effectively and efficiently. For example, the switches provide static LAN Layer 3 routing, allowing you to segment your network into workgroups and communicate across VLANs without degrading application performance. With these capabilities, you can boost the efficiency of your network by offloading internal traffic -handling tasks from your router and allowing it to manage primarily external traffic and security. Power efficiency The Cisco 350 Series integrates a variety of power -saving features across all models, providing the industry's most extensive energy -efficient switching portfolio. These switches are designed to conserve energy by optimizing power use, which helps protects the environment and reduce your energy costs. They provide an eco-friendly network solution without compromising performance. Cisco 350 Series switches feature: • Support for the Energy Efficient Ethernet (IEEE 802.3az) standard, which reduces energy consumption by monitoring the amount of traffic on an active link and putting the link into a sleep state during quiet periods • The latest Application -Specific Integrated Circuits (ASICs) • Automatic power shutoff on ports when a link is down • LEDs that can be turned off to save power • Embedded intelligence to adjust signal strength based on the length of the connecting cable © 2020 Cisco and/or its affiliates. All rights reserved. Page 7 of 32 Expansion ports The Cisco 350 Series provides more ports per Gigabit Ethernet switch than traditional switch models, giving you more flexibility to connect and empower your business. Gigabit Ethernet models offer 28 to 52 ports to give you more value, versus the 24-port or 48-port varieties with four shared ports that's common in the market. The Cisco 350 Series also offers small form -factor pluggable (SFP) expansion slots that give you the option to add fiber-optic or Gigabit Ethernet uplink connectivity to the switch. With the ability to increase the connectivity range of the switches, you have more flexibility to design your network around your unique business environment and to easily connect switches on different floors or across the business. Peace of mind and investment protection Cisco 350 Series switches offer the reliable performance and peace of mind you expect from a Cisco switch. When you invest in the Cisco 350 Series, you gain the benefits of: • Limited lifetime warranty with Next -Business -Day (NBD) advance replacement (where available; otherwise same day ship). • A solution that has been rigorously tested to help ensure optimal network uptime to keep employees connected to primary resources and productive. • A solution designed and tested to easily and fully integrate with other Cisco voice, unified communications, security, and networking products as part of a comprehensive technology platform for your business. • Complimentary software updates for bug fixes for the warranty term. To download software updates, go to https://software.cisco.com/download/home. • Telephone technical support at no charge for the first 12 months following the date of purchase. • Product warranty terms and other information applicable to Cisco products are available at https://www.cisco.com/go/warranty. • Cisco Small Business products are supported by professionals in Cisco Small Business Support Center locations worldwide who are specifically trained to understand your needs. The Cisco Small Business Support Community, an online forum, enables you to collaborate with your peers and reach Cisco technical experts for support information. Cisco limited lifetime hardware warranty Cisco 350 Series switches offer a limited lifetime hardware warranty with NBD advance replacement (where available; otherwise same day ship) and a limited lifetime warranty for fans and power supplies. In addition, Cisco offers software application updates for bug fixes for the warranty term and telephone technical support at no charge for the first 12 months following the date of purchase. To download software updates, go to https://software.cisco.com/download/home. Product warranty terms and other information applicable to Cisco products are available at https://www.cisco.com/go/warranty. © 2020 Cisco and/or its affiliates. All rights reserved. Page 8 of 32 World -class service and support Your time is valuable, especially when you have a problem affecting your business. Cisco 350 Series switches are backed by Cisco SMARTnet° Total Care" which provides affordable peace -of -mind coverage. Delivered by Cisco and backed by your trusted partner, this comprehensive service includes software updates and access to the Cisco Support Center, and it extends technical service to three years. Cisco SMB products are supported by professionals in the Cisco Support Center, a dedicated resource for small business customers and networks, with locations worldwide that are specifically trained to understand your needs. You also have access to extensive technical and product information through the Cisco Support Community, an online forum that enables you to collaborate with your peers and reach Cisco technical experts for support information. Product specifications Table 1 gives the product specifications for the Cisco 350 Series Switches. Table 1. Product specifications Switching capacity and Model Name Capacity in Millions of Packets per Switching Capacity in forwarding rate Second (mpps) (64-byte packets) Gigabits per Second (Gbps) All switches are wire speed and nonblocking SF350-08 1.19 1.6 SF352-08 4.17 5.6 SF352-08P 4.17 5.6 SF352-08MP 4.17 5.6 SF350-24 9.52 12.8 SF350-24P 9.52 12.8 SF350-24MP 9.52 12.8 SF350-48 13.09 17.6 SF350-48P 13.09 17.6 SF350-48MP 13.09 17.6 SG350-8PD 46.13 62.0 SG350-10 14.88 20.0 SG350-10P 14.88 20.0 SG350-10MP 14.88 20.0 SG355-10MP 14.88 20.0 © 2020 Cisco and/or its affiliates. All rights reserved. Page 9 of 32 SG350-10SFP 14.88 20.0 SG350-20 29.76 40.0 SG350-28 41.66 56.0 SG350-28P 41.66 56.0 SG350-28MP 41.66 56.0 SG350-28SFP 41.66 56.0 SG350-52 77.38 104.0 SG350-52P 77.38 104.0 SG350-52MP 77.38 104.0 Layer 2 Switching Spanning Tree Protocol Standard 802.1 d Spanning Tree support Fast convergence using 802.1 w (Rapid Spanning Tree [RSTP]), enabled by default Multiple Spanning Tree instances using 802.1 s (MSTP); 8 instances are supported Per-VLAN Spanning Tree Plus (PVST+) and Rapid PVST+ (RPVST+); 126 instances are supported Port grouping/link Support for IEEE 802.3ad Link Aggregation Control Protocol (LACP) aggregation . Up to 8 groups . Up to 8 ports per group with 16 candidate ports for each (dynamic) 802.3ad link aggregation VLAN Support for up to 4,094 VLANs simultaneously Port -based and 802.1 Q tag -based VLANs; MAC -based VLAN; protocol -based VLAN; IP subnet-based VLAN, Management VLAN Private VLAN with promiscuous, isolated, and community port Private VLAN Edge (PVE), also known as protected ports, with multiple uplinks Guest VLAN; unauthenticated VLAN Dynamic VLAN assignment via RADIUS server along with 802.1 x client authentication CPE VLAN Voice VLAN Voice traffic is automatically assigned to a voice -specific VLAN and treated with appropriate levels of QoS Auto voice capabilities deliver networkwide zero -touch deployment of voice endpoints and call control devices Multicast TV VLAN Multicast TV VLAN allows the single multicast VLAN to be shared in the network while subscribers remain in separate VLANs. This feature is also known as Multicast VLAN Registration (MVR) © 2020 Cisco and/or its affiliates. All rights reserved. Page 10 of 32 VLAN Translation Q-in-Q Selective Q-in-Q Generic VLAN Registration Protocol (GVRP)/Generic Attribute Registration Protocol (GARP) Support for VLAN One -to -One Mapping. In VLAN One -to -One Mapping, on an edge interface C-VLANs are mapped to S-VLANs and the original C-VLAN tags are replaced by the specified S-VLAN VLANs transparently cross a service provider network while isolating traffic among customers Selective Q-in-Q is an enhancement to the basic Q-in-Q feature and provides, per edge interface, multiple mappings of different C-VLANs to separate S-VLANs Selective Q-in-Q also allows configuring of Ethertype (TPID) of the S-VLAN tag Layer 2 protocol tunneling over Q-in-Q is also supported Generic VLAN Registration Protocol (GVRP) and Generic Attribute Registration Protocol (CARP) enable automatic propagation and configuration of VLANs in a bridged domain Unidirectional Link Detection UDLD monitors physical connection to detect unidirectional links caused by incorrect (UDLD) wiring or cable/port faults to prevent forwarding loops and blackholing of traffic in switched networks Dynamic Host Configuration Relay of DHCP traffic to DHCP server in different VLAN; works with DHCP Option 82 Protocol (DHCP) Relay at Layer 2 Internet Group Management IGMP limits bandwidth -intensive multicast traffic to only the requesters; supports 2K Protocol (IGMP) versions 1, multicast groups (source -specific multicasting is also supported) 2, and 3 snooping IGMP Querier IGMP querier is used to support a Layer 2 multicast domain of snooping switches in the absence of a multicast router Head -Of -Line (HOL) HOL blocking prevention blocking Loopback Detection Loopback detection provides protection against loops by transmitting loop protocol packets out of ports on which loop protection has been enabled. It operates independently of STP Layer 3 IPv4 routing Wirespeed routing of IPv4 packets Up to 990 static routes and up to 128 IP interfaces IPv6 routing Wirespeed routing of IPv6 packets Layer 3 Interface Configuration of Layer 3 interface on physical port, LAG, VLAN interface, or loopback interface Classless Interdomain Support for classless interdomain routing Routing (CIDR) Policy -Based Routing (PBR) Flexible routing control to direct packets to different next hop based on IPv4 or IPv6 ACL © 2020 Cisco and/or its affiliates. All rights reserved. Page 11 of 32 DHCP Server Switch functions as an IPv4 DHCP server serving IP addresses for multiple DHCP pools/scopes Support for DHCP options DHCP relay at Layer 3 Relay of DHCP traffic across IP domains User Datagram Protocol Relay of broadcast information across Layer 3 domains for application discovery or (UDP) relay relaying of bootP/DHCP packets Security Secure Shell (SSH) Protocol SSH is a secure replacement for Telnet traffic. SCP also uses SSH. SSH v1 and v2 are supported Secure Sockets Layer (SSL) SSL support: Encrypts all HTTPS traffic, allowing highly secure access to the browser - based management GUI in the switch IEEE 802.1X 802.1X: RADIUS authentication and accounting, MD5 hash; guest VLAN; unauthenticated (Authenticator role) VLAN, single/multiple host mode and single/multiple sessions Supports time -based 802.1 X Dynamic VLAN assignment Web -based authentication Web based authentication provides network admission control through web browser to any host devices and operating systems STP Bridge Protocol Data A security mechanism to protect the network from invalid configurations. A port enabled Unit (BPDU) Guard for BPDU Guard is shut down if a BPDU message is received on that port STP Root Guard This prevents edge devices not in the network administrator's control from becoming Spanning Tree Protocol root nodes STP loopback guard Provides additional protection against Layer 2 forwarding loops (STP loops) DHCP snooping Filters out DHCP messages with unregistered IP addresses and/or from unexpected or untrusted interfaces. This prevents rogue devices from behaving as DHCP Servers IP Source Guard (IPSG) When IP Source Guard is enabled at a port, the switch filters out IP packets received from the port if the source IP addresses of the packets have not been statically configured or dynamically learned from DHCP snooping. This prevents IP Address Spoofing Dynamic ARP Inspection The switch discards ARP packets from a port if there are no static or dynamic IP/MAC (DAI) bindings or if there is a discrepancy between the source or destination addresses in the ARP packet. This prevents man -in -the -middle attacks IP/MAC/Port Binding (IPMB) The preceding features (DHCP Snooping, IP Source Guard, and Dynamic ARP Inspection) work together to prevent DOS attacks in the network, thereby increasing network availability Secure Core Technology Makes sure that the switch will receive and process management and protocol traffic no (SCT) matter how much traffic is received Secure Sensitive Data (SSD) A mechanism to manage sensitive data (such as passwords, keys, and so on) securely on the switch, populating this data to other devices, and secure autoconfig. Access to view the sensitive data as plaintext or encrypted is provided according to the user -configured access level and the access method of the user © 2020 Cisco and/or its affiliates. All rights reserved. Page 12 of 32 Trustworthy systems Trustworthy systems provide a highly secure foundation for Cisco products Run-time defenses (Executable Space Protection [X-Space], Address Space Layout Randomization [ASLR], Built -In Object Size Checking [BOSC]) Private VLAN Private VLAN provides security and isolation between switch ports, which helps ensure that users cannot snoop on other users' traffic; supports multiple uplinks Layer 2 isolation Private PVE (also known as protected ports) provides Layer 2 isolation between devices in the VLAN Edge (PVE) with same VLAN, supports multiple uplinks community VLAN Port security Ability to lock source MAC addresses to ports and limits the number of learned MAC addresses RADIUS/TACACS+ Supports RADIUS and TACACS authentication. Switch functions as a client RADIUS accounting The RADIUS accounting functions allow data to be sent at the start and end of services, indicating the amount of resources (such as time, packets, bytes, and so on) used during the session Storm control Broadcast, multicast, and unknown unicast DoS prevention Denial -Of -Service (DOS) attack prevention Multiple user privilege levels Level 1, 7, and 15 privilege levels in CLI ACLs Support for up to 1 K rules Drop or rate limit based on source and destination MAC, VLAN ID or IPv4 or IPv6 address, IPv6 flow label, protocol, port, Differentiated Services Code Point (DSCP)/IP precedence, TCP/UDP source and destination ports, 802.1 p priority, Ethernet type, Internet Control Message Protocol (ICMP) packets, IGMP packets, TCP flag; ACL can be applied on both ingress and egress sides Time -based ACLs supported Quality of Service Priority levels 8 hardware queues Scheduling Strict priority and Weighted Round -Robin (WRR) Queue assignment based on DSCP and class of service (802.1 p/CoS) Class of service Port based; 802.1 p VLAN priority based; IPv4/v6 IP precedence/Type of Service (ToS)/DSCP based; Differentiated Services (DiffServ); classification and remarking ACLs, trusted QoS Queue assignment based on DSCP and class of service (802.1 p/CoS) Rate limiting Ingress policer; egress shaping and rate control; per VLAN, per port, and flow based; 2R3C policing Congestion avoidance A TCP congestion avoidance algorithm is required to minimize and prevent global TCP loss synchronization © 2020 Cisco and/or its affiliates. All rights reserved. Page 13 of 32 Standards Standards IEEE 802.3 10BASE-T Ethernet, IEEE 802.3u 100BASE-TX Fast Ethernet, IEEE 802.3ab 1000BASE-T Gigabit Ethernet, IEEE 802.3ad Link Aggregation Control Protocol, IEEE 802.3z Gigabit Ethernet, IEEE 802.3x Flow Control, IEEE 802.1 D (STP, GARP, and GVRP), IEEE 802.1Q/p VLAN, IEEE 802.1w Rapid STP, IEEE 802.1s Multiple STP, IEEE 802.1X Port Access Authentication, IEEE 802.3af, IEEE 802.3at, IEEE 802.1AB Link Layer Discovery Protocol, IEEE 802.3az Energy Efficient Ethernet, RFC 768, RFC 783, RFC 791, RFC 792, RFC 793, RFC 813, RFC 826, RFC 879, RFC 896, RFC 854, RFC 855, RFC 856, RFC 858, RFC 894, RFC 919, RFC 920, RFC 922, RFC 950, RFC 951, RFC 1042, RFC 1071, RFC 1123, RFC 1141, RFC 1155, RFC 1157, RFC 1213, RFC 1215, RFC 1286, RFC 1350, RFC 1442, RFC 1451, RFC 1493, RFC 1533, RFC 1541, RFC 1542, RFC 1573, RFC 1624, RFC 1643, RFC 1700, RFC 1757, RFC 1867, RFC 1907, RFC 2011, RFC 2012, RFC 2013, RFC 2030, RFC 2131, RFC 2132, RFC 2233, RFC 2576, RFC 2616, RFC 2618, RFC 2665, RFC 2666, RFC 2674, RFC 2737, RFC 2819, RFC 2863, RFC 3164, RFC 3176, RFC 3411, RFC 3412, RFC 3413, RFC 3414, RFC 3415, RFC 3416, RFC 4330 IPv6 IPv6 host mode; IPv6 over Ethernet; Dual IPv6/IPv4 stack IPv6 neighbor and router discovery (ND); IPv6 stateless address autoconfiguration; Path Maximum Transmission Unit (MTU) discovery Duplicate Address Detection (DAD); ICMP version 6 DHCPv6 stateful client IPv6 over IPv4 network with Intrasite Automatic Tunnel Addressing Protocol (ISATAP) tunnel support USGv6 and IPv6 Gold Logo certified IPv6 QoS Prioritize IPv6 packets in hardware IPv6 ACL Drop or rate limit IPv6 packets in hardware IPv6 First Hop Security RA guard ND inspection DHCPv6 guard Neighbor binding table (snooping and static entries) Neighbor binding integrity check Multicast Listener Discovery Deliver IPv6 multicast packets only to the required receivers (MILD v1/2) snooping IPv6 applications Web/SSL, Telnet server/SSH, ping, traceroute, Simple Network Time Protocol (SNTP), Trivial File Transfer Protocol (TFTP), SNMP, RADIUS, syslog, DNS client, Telnet Client, DHCP Client, DHCP Autoconfig, IPv6 DHCP Relay, TACACS+ IPv6 RFCs supported RFC 4443 (which obsoletes RFC2463): ICMP version 6 RFC 4291 (which obsoletes RFC 3513): IPv6 address architecture RFC 4291: IPv6 addressing architecture RFC 2460: IPv6 specification RFC 4861 (which obsoletes RFC 2461): neighbor discovery for IPv6 © 2020 Cisco and/or its affiliates. All rights reserved. Page 14 of 32 RFC 4862 (which obsoletes RFC 2462): IPv6 stateless address autoconfiguration RFC 1981: path MTU discovery RFC 4007: IPv6 scoped address architecture RFC 3484: default address selection mechanism RFC 5214 (which obsoletes RFC 4214): ISATAP tunneling RFC 4293: MIB IPv6: textual conventions and general group RFC 3595: textual conventions for IPv6 flow label Management Web user interface Built-in switch configuration utility for easy browser -based device configuration (HTTP/HTTPS) Supports simple and advanced mode, configuration, wizards, customizable dashboard, system maintenance, monitoring, online help, and universal search Smart Network Application Smart Network Application (SNA) is an innovative network -level monitoring and management tool embedded in Cisco 100 to 500 Series switches. It can discover network topology, display link status, monitor events, apply configurations, and upgrade software images across multiple switches in the network (Note: Management of your network using Smart Network Application requires the use of either a 350, 350X, or 550X Series switch model as a part of your network) SNMP Standard MIBs SNMP versions 1, 2c, and 3 with support for traps, and SNMP version 3 User -based Security Model (USM) Ildp-MIB Ildpextdot1-MIB Ildpextdot3-MIB Ildpextmed-MIB rfc2674-MIB rfc2575-MIB rfc2573-MIB rfc2233-MIB rfc2013-MIB rfc2012-MIB rfc2011-MIB RFC-1212 RFC-1215 SNMPv2-CONF SNMPv2-TC p-bridge-MIB q-bridge-MIB rfc1389-MIB rfc1493-MIB rfc2668-MIB rfc2737-MIB rfc2925-MIB rfc3621-MIB rfc4668-MIB rfc4670-MIB trunk-MIB tunnel-MIB udp-MIB draft-ietf- bridge- 8021 x-MIB draft-ietf- bridge- rstpmib-04-MIB draft-ietf-hubmib-etherif-mib-v3-00-MIB draft-ietf-syslog-device-MIB ianaaddrfamnumbers-MIB ianaifty-MIB ianaprot-MIB inet-address-MIB ip-forward-MIB ip-MIB © 2020 Cisco and/or its affiliates. All rights reserved. Page 15 of 32 rfc161 1-MIB RFC1155-SMI rfc1612-MIB RFC1213-MIB rfc1850-MIB SNMPv2-MIB rfc1907-MIB SNMPv2-SMI rfc2571-MIB SNMPv2-TM rfc2572-MIB RMON-MIB rfc2574-MIB rfc1724-MIB rfc2576-MIB dcb-raj-DCBX-MIB-1108-MIB rfc2613-MIB rfc1213-MIB rfc2665-MIB rfc1757-MIB Private MIBs CISCOSB-IIdp-MIB CISCOSB- CISCOSB-ip-MIB brgmulticast-MIB CISCOSB- CISCOSB-iprouter-MIB bridgemibobjects-MIB CISCOSB-ipv6-MIB CISCOSB-bonjour-MIB CISCOSB-mnginf-MIB CISCOSB-dhcpcl-MIB CISCOSB-Icli-MIB CISCOSB-MIB CISCOSB-localization-MIB CISCOSB-wrandomtaildrop-MIB CISCOSB-mcmngr-MIB CISCOSB-traceroute-MIB CISCOSB-mng-MIB CISCOSB-telnet-MIB CISCOSB-physdescription-MIB CISCOSB-stormctrl-MIB CISCOSB-Poe-MIB CISCOSB-ssh-MIB CISCOSB-protectedport-MIB CISCOSB -socket-MIB CISCOSB-rmon-MIB CISCOSB-sntp-MIB CISCOSB-rs232-MIB CISCOSB-smon-MIB CISCOSB-SecuritySuite-MIB CISCOSB-phy-MIB CISCOSB-snmp-MIB CISCOSB-multisessionterminal-MIB CISCOSB-specialbpdu-MIB CISCOSB-mri-MIB CISCOSB- banner- MIB CISCOSB-jumboframes-MIB CISCOSB-syslog-MIB CISCOSB-gvrp-MIB CISCOSB-TcpSession-MIB CISCOSB-endofmib-MIB CISCOSB-traps-MIB CISCOSB-dot1 x-MIB CISCOSB-trunk-MIB CISCOSB-deviceparams-MIB CISCOSB-tuning-MIB CISCOSB-cli-MIB CISCOSB-tunnel-MIB CISCOSB-cdb-MIB CISCOSB-udp-MIB CISCOSB-brgmacswitch-MIB CISCOSB-vian-MIB CISCOSB-3sw2swtables-MIB CISCOSB-ipstdacl-MIB CISCOSB-smartPorts-MIB CISCOSB-eee-MIB © 2020 Cisco and/or its affiliates. All rights reserved. Page 16 of 32 CISCOSB-tbi-MIB CISCOSB-macbaseprio-MIB CISCOSB-policy-MIB CISCOSB-env mib CISCOSB-sensor-MIB CISCOSB-aaa-MIB CISCOSB- application -MIB CISCOSB-bridgesecurity-MIB CISCOSB-copy-MIB CISCOSB-CpuCounters-MIB CISCOSB-Custom 1 BonjourService-MIB CISCOSB-dhcp-MIB CISCOSB-dif-MIB CISCOSB-dnscl-MIB CISCOSB-embweb-MIB CISCOSB-fft-MIB CISCOSB-file-MIB CISCOSB-greeneth-MIB CISCOSB- interfaces -MIB CISCOSB- interfaces_recovery-MI B CISCOSB-ssi-MIB CISCOSB-qosclimib-MIB CISCOSB-digitalkeymanage-MIB CISCOSB-tbp-MIB CISCOSMB-MIB CISCOSB-secsd-MIB CISCOSB-draft-ietf-entmib-sensor-MIB CISCOSB-draft-ietf-syslog-device-MIB CISCOSB-rfc2925-MIB CISCO-SMI-MIB CISCOSB-DebugCapabilities-MIB CISCOSB-CDP-MIB CISCOSB-vlanVoice-MIB CISCOSB- EVENTS- MIB CISCOSB-sysmng-MIB CISCOSB-sct-MIB CISCO-TC-MIB CISCO-VTP-MIB CISCO-CDP-MIB Remote Monitoring (RMON) Embedded RMON software agent supports 4 RMON groups (history, statistics, alarms, and events) for enhanced traffic management, monitoring, and analysis IPv4 and IPv6 dual stack Coexistence of both protocol stacks to ease migration Firmware upgrade • Web browser upgrade (HTTP/HTTPS) and TFTP and upgrade over SCP running over SSH . Upgrade can be initiated through console port as well . Dual images for resilient firmware upgrades Port mirroring Traffic on a port can be mirrored to another port for analysis with a network analyzer or RMON probe. Up to 8 source ports can be mirrored to one destination port. A single session is supported VLAN mirroring Traffic from a VLAN can be mirrored to a port for analysis with a network analyzer or RMON probe. Up to 8 source VLANs can be mirrored to one destination port. A single session is supported DHCP (options 12, 66, 67, 82, DHCP options facilitate tighter control from a central point (DHCP server) to obtain IP 129, and 150) address, autoconfiguration (with configuration file download), DHCP relay, and hostname Secure Copy (SCP) Securely transfer files to and from the switch Autoconfiguration with Enables secure mass deployment with protection of sensitive data Secure Copy (SCP) file download © 2020 Cisco and/or its affiliates. All rights reserved. Page 17 of 32 Text-editable config files Config files can be edited with a text editor and downloaded to another switch, facilitating easier mass deployment Smartports Simplified configuration of QoS and security capabilities Auto Smartports Applies the intelligence delivered through the Smartport roles and applies it automatically to the port based on the devices discovered over Cisco Discovery Protocol or LLDP-MED. This facilitates zero -touch deployments Textview CLI Scriptable command -line interface. A full CLI as well as a menu -based CLI is supported. User privilege levels 1, 7, and 15 are supported for the CLI Cloud services Support for Cisco FindlT Network Manager and Cisco Active Advisor Embedded Probe for FindlT Support for embedded FindlT Network Probe running on the switch. Eliminates the need Network Manager to set up a separate hardware or virtual machine for the FindlT Network Probe on site Cisco Network Plug and Play The Cisco Network Plug and Play solution provides a simple, secure, unified, and (PnP) agent integrated offering to ease new branch or campus device rollouts or for provisioning updates to an existing network. The solution provides a unified approach to provision Cisco routers, switches, and wireless devices with a near -zero -touch deployment experience Supports Cisco PnP Connect Localization Localization of GUI and documentation into multiple languages Login banner Configurable multiple banners for web as well as CLI Other management Traceroute; single IP management; HTTP/HTTPS; SSH; RADIUS; port mirroring; TFTP upgrade; DHCP client; BOOTP; SNTP; Xmodem upgrade; cable diagnostics; ping; syslog; Telnet client (SSH secure support); automatic time settings from Management Station Time -based port operation Link up or down based on user -defined schedule (when the port is administratively up) Time -based PoE Capability for power to be on or off based on a user -defined schedule to save energy Power Efficiency Energy Detect Automatically turns power off on Gigabit Ethernet and 10/100 RJ-45 port when detecting link down. Active mode is resumed without loss of any packets when the switch detects the link up Cable length detection Adjusts the signal strength based on the cable length for Gigabit Ethernet models. Reduces the power consumption for shorter cables EEE Compliant (802.3az) Supports IEEE 802.3az on all copper Gigabit Ethernet ports Disable port LEDs LEDs can be manually turned off to save on energy Time -based port operation Link up or down based on user -defined schedule (when the port is administratively up) Time -based PoE Capability for power to be on or off based on a user -defined schedule to save energy © 2020 Cisco and/or its affiliates. All rights reserved. Page 18 of 32 General Jumbo frames Frame sizes up to 9K bytes. The default MTU is 2K bytes MAC table 16K addresses Discovery Bonjour The switch advertises itself using the Bonjour protocol Link Layer Discovery LLDP allows the switch to advertise its identification, configuration, and capabilities to Protocol (LLDP) (802.1ab) neighboring devices that store the data in a MIB. LLDP-MED is an enhancement to LLDP with LLDP-MED extensions that adds the extensions needed for IP phones Cisco Discovery Protocol The switch advertises itself using the Cisco Discovery Protocol. It also learns the connected device and its characteristics via Cisco Discovery Protocol Power over Ethernet (PoE) 802.3af PoE, 802.3at PoE+, The following switches support 802.3at PoE+, 802.3af PoE, and Cisco prestandard (legacy) PoE on any of the RJ45 network ports. 60W PoE is also supported on selected or 60W PoE are delivered RJ-45 network ports over the RJ-45 ports within the listed power budgets Maximum power of 60W is delivered to any of the 60W PoE ports, and maximum power of 30W is delivered to any of the other RJ45 network ports, until the PoE budget for the switch is reached The total power available for PoE per switch is as follows Model Name Power Dedicated to PoE Number of Ports That Support PoE SF352-08P 62W 8 SF352-08MP 128W 8 SF350-24P 185W 24 (4 support 60W PoE) SF350-24MP 375W 24 (4 support 60W PoE) SF350-48P 382W 48 (8 support 60W PoE) SF350-48MP 740W 48 (8 support 60W PoE) SG350-8PD 124W 8 SG350-10P 62W 8 SG355-10P 62W 8 SG350-10MP 124W 8 SG350-28P 195W 24 (4 support 60W PoE) SG350-28MP 382W 24 (4 support 60W PoE) SG350-52P 375W 48 (8 support 60W PoE) SG350-52MP 740W 48 (8 support 60W PoE) © 2020 Cisco and/or its affiliates. All rights reserved. Page 19 of 32 PoE powered device and In addition to AC power, compact switch models can work as PoE powered devices and PoE passthrough be powered by PoE switches connected to the uplink ports. The switch can also pass through the power to downstream PoE end devices if required Maximum of 60W can be drawn per uplink port if the peer PoE switch supports 60W PoE. When multiple uplink ports are connected to PoE switches, the power drawn from these ports is combined When AC power is connected and functioning properly, it will have priority over the PoE powered device function. The PoE powered device function will then act as a backup power source to the AC power. The PoE powered device function will be the primary power source for the switch if AC power is not connected Model Power Option Available PoE Can Switch Be Powered Power (W) with Uplinks? SG350-10P 1 PoE uplink OW Yes 2 PoE uplink OW Yes 1 PoE+ uplink OW Yes 2 PoE+ uplink 22W Yes 1 60W PoE uplink 22W Yes 2 60W PoE uplink 50W Yes AC power 62W Yes SG350-10MP 1 PoE uplink OW Yes 2 PoE uplink OW Yes 1 PoE+ uplink OW Yes 2 PoE+ uplink 22W Yes 1 60W PoE uplink 22W Yes 2 60W PoE uplink 50W Yes AC power 128W Yes SG355-10P 1 PoE uplink OW Yes 2 PoE uplink OW Yes 1 PoE+ uplink OW Yes 2 PoE+ uplink 22W Yes © 2020 Cisco and/or its affiliates. All rights reserved. Page 20 of 32 1 60W PoE uplink 22W Yes 2 60W PoE uplink 50W Yes AC power 62W Yes Power consumption Model Green Power System Power Power Heat (worst case) (mode) Consumption Consumption Dissipation (with PoE) (BTU/hr) SF350-08 Energy Detect 1 10V=5.6W N/A 30.0 220V=5.8W SF352-08 Energy Detect 1 10V=6.9W N/A 23.5 220V=6.9W SF352-08P Energy Detect 11 OV=1 OAW 11 OV=78.7W 207.4 220V=11.2W 220V=79.3W SF352-08MP Energy Detect 11 OV=1 OAW 11 OV=157.2W 536.1 220V=11.2W 220V=156.2W SF350-24 Energy Detect 110V=10.6W 110V=24OW 43.3 220V=10.9W 220V=23OW SF350-24P Energy Detect 1 10V=10.6W 11 OV=24OW 684.1 220V=10.9W 220V=23OW SF350-24MP Energy Detect 11 OV=29.2W 1 10V=238W 1333.0 220V=28.3W 220V=233W SF350-48 Energy Detect 11 OV=23.4W N/A 82.6 220V=24.2W SF350-48P Energy Detect 11 OV=50.8W 11 OV=464.3W 1584.3 220V=52.1 W 220V=453.1 W SF350-48MP Energy Detect 11 OV=58.4W 11 OV=866.7W 2957.3 220V=58.5W 220V=843.5W SG350-8PD EEE, Energy 11OV=29.8W 11OV=167W 569.5 Detect, Short Reach 220V=31.3W 220V=165.2W SG350-10 EEE, Energy 11OV=9.OW N/A 33.4 Detect, Short Reach 220V=9.8W SG350-1OP EEE, Energy 11OV=13.OW 11OV=84.7W 289.0 Detect, Short Reach 220V=13.5W 220V=83.5W © 2020 Cisco and/or its affiliates. All rights reserved. Page 21 of 32 SG355-10P EEE, Energy 11OV=12AW 11OV=83.5W 284.8 Detect, Short Reach 220V=12.6W 220V=83.4W SG350-10MP EEE, Energy 11OV=13.2W 11OV=152.8W 521.5 Detect, Short Reach 220V=13.5W 220V=151.6W SG350-10SFP EEE, Energy 11OV=11.1W N/A 40.6 Detect, Short Reach 220V=11.9W SG350-20 EEE, Energy 110V=14.5W N/A 51.8 Detect, Short Reach 220V=15.2W SG350-28 EEE, Energy 11OV=19.7W N/A 67.9 Detect, Short Reach 220V=19.9W SG350-28P EEE, Energy 11OV=35.7W 110V=263W 897.4 Detect, Short Reach 220V=36.9W 220V=255.1 W SG350-28MP EEE, Energy 11 OV=41.3W 11 OV=261.1 W 1573.3 Detect, Short Reach 220V=42.1 W 220V=451.2W SG350-28SFP EEE, Energy 110V=32.OW N/A 117.0 Detect, Short Reach 220V=34.3W SG350-52 EEE, Energy 11OV=40.4W N/A 136.4 Detect, Short Reach 220V=40.6.8W SG350-52P EEE, Energy 11OV=62.4W 11OV=440.OW 1429.4 Detect, Short Reach 220V=61.8W 220V=431.OW SG350-52MP EEE, Energy 11OV=72.5W 11OV=858.OW 2674.8 Detect, Short Reach 220V=73.6W 220V=833.OW Ports Model Name Total System Ports RJ-45 Ports Combo Ports (RJ-45 + SFP) SF350-08 8 Fast Ethernet 8 Fast Ethernet N/A SF352-08 8 Fast Ethernet + 2 8 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo SF352-08P 8 Fast Ethernet + 2 8 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo SF352-08MP 8 Fast Ethernet + 2 8 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo © 2020 Cisco and/or its affiliates. All rights reserved. Page 22 of 32 SF350-24 24 Fast Ethernet + 4 24 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo + 2 SFP SF350-24P 24 Fast Ethernet + 4 24 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo + 2 SFP SF350-24MP 24 Fast Ethernet + 4 24 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo + 2 SFP SF350-48 48 Fast Ethernet + 4 48 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo + 2 SFP 2 Gigabit Ethernet SF350-48P 48 Fast Ethernet + 4 48 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo + 2 SFP 2 Gigabit Ethernet SF350-48MP 48 Fast Ethernet + 4 48 Fast Ethernet 2 Gigabit Ethernet Gigabit Ethernet combo + 2 SFP 2 Gigabit Ethernet SG350-8PD 6 Gigabit Ethernet + 2 6 Gigabit Ethernet + 2 2 Multigigabit/SFP+ 2.5G + 2 Multigigabit 2.5G combo SG350-10 10 Gigabit Ethernet 8 Gigabit Ethernet 2 Gigabit Ethernet combo SG350-10P 10 Gigabit Ethernet 8 Gigabit Ethernet 2 Gigabit Ethernet combo SG355-10P 10 Gigabit Ethernet 8 Gigabit Ethernet 2 Gigabit Ethernet combo SG350-10MP 10 Gigabit Ethernet 8 Gigabit Ethernet 2 Gigabit Ethernet combo SG350-10SFP 10 Gigabit Ethernet 8 Gigabit SFP Slots 2 Gigabit Ethernet combo SG350-20 20 Gigabit Ethernet 16 Gigabit Ethernet 2 Gigabit Ethernet combo + 2 SFP SG350-28 28 Gigabit Ethernet 24 Gigabit Ethernet 2 Gigabit Ethernet combo + 2 SFP SG350-28P 28 Gigabit Ethernet 24 Gigabit Ethernet 2 Gigabit Ethernet combo + 2 SFP SG350-28MP 28 Gigabit Ethernet 24 Gigabit Ethernet 2 Gigabit Ethernet combo + 2 SFP SG350-28SFP 28 Gigabit Ethernet 24 Gigabit SFP slots 2 Gigabit Ethernet combo + 2 SFP SG350-52 52 Gigabit Ethernet 48 Gigabit Ethernet 2 Gigabit Ethernet combo + 2 SFP © 2020 Cisco and/or its affiliates. All rights reserved. Page 23 of 32 SG350-52P 52 Gigabit Ethernet 48 Gigabit Ethernet SG350-52MP 52 Gigabit Ethernet 48 Gigabit Ethernet 2 Gigabit Ethernet combo + 2 SFP 2 Gigabit Ethernet combo + 2 SFP Console port Cisco Standard RJ45 console port USB slot USB Type -A slot on the front panel of the switch for easy file and image management Buttons Reset button Cabling type Unshielded Twisted Pair (UTP) Category 5 or better for 10BASE-T/100BASE-TX; UTP Category 5e or better for 1000BASE-T LEDs System, Link/Act, PoE, Speed Flash 256 MB CPU 800 MHz ARM CPU memory 512 MB Packet buffer All numbers are aggregate across all ports as the buffers are dynamically shared: Model Name Packet Buffer SF350-08 1.5 MB SF352-08 1.5 MB SF352-08P 1.5 MB SF352-08MP 1.5 MB SF350-24 1.5 MB SF350-24P 1.5 MB SF350-24MP 1.5 MB SF350-48 3 MB SF350-48P 3 MB SF350-48MP 3 MB SG350-8PD 1.5 MB SG350-10 1.5 MB SG350-10P 1.5 MB SG355-10P 1.5 MB © 2020 Cisco and/or its affiliates. All rights reserved. Page 24 of 32 SG350-10MP SG350-10SFP SG350-20 SG350-28 SG350-28P SG350-28MP SG350-28SFP SG350-52 SG350-52P SG350-52MP Supported SFP modules SKU Media MGBSX1 Multimode fiber MGBLX1 Single -mode fiber MGBLH1 Single -mode fiber MGBT1 UTP cat 5e GLC-LH-SMD Single -mode fiber GLC-BX-U Single -mode fiber Environmental Unit dimensions (W x H x D) Model Name SF350-08 SF352-08 SF352-08P SF352-08MP SF350-24 SF350-24P SF350-24MP SF350-48 1.5 MB 1.5 MB 1.5 MB 1.5 MB 1.5 MB 1.5 MB 1.5 MB 3 MB 3 MB 3 MB Speed Maximum Distance 1000 Mbps 500 m 1000 Mbps 10 km 1000 Mbps 40 km 1000 Mbps 100 m 1000 Mbps 10 km 1000 Mbps 10 km Unit Dimensions 279.4 x 44 x 170 mm (11.0 x 1.73 x 6.69 in) 279.4 x 44 x 170 mm (11.0 x 1.73 x 6.69 in) 279.4 x 44 x 170 mm (11.0 x 1.73 x 6.69 in) 279.4 x 44 x 170 mm (11.0 x 1.73 x 6.69 in) 440 x 44 x 202 mm (17.3 x 1.73 x 7.95 in) 440x44x257 mm (17.3x 1.73x 10.12 in) 440x44x257 mm (17.3x 1.73x 10.12 in) 440x44x257 mm (17.3x 1.73x 10.12 in) © 2020 Cisco and/or its affiliates. All rights reserved. Page 25 of 32 Unit weight SF350-48P SF350-48MP SG350-8PD SG350-10 SG350-10P SG355-10P SG350-10MP SG350-10SFP SG350-20 SG350-28 SG350-28P SG350-28MP SG350-28SFP SG350-52 SG350-52P SG350-52MP Model Name SF350-08 SF352-08 SF352-08P SF352-08MP SF350-24 SF350-24P SF350-24MP SF350-48 SF350-48P SF350-48MP 440 x 44 x 350 mm (17.3 x 1.73 x 13.78 in) 440 x 44 x 350 mm (17.3 x 1.73 x 13.78 in) 344.4 x 44 x 252.5 (13.6 x 1.73 x 9.94 in) 280 x 44 x 170 mm (11.0 x 1.73 x 6.69 in) 280 x 44 x 170 mm (11.0 x 1.73 x 6.69 in) 440 x 44 x 203 mm (17.3 x 1.73 x 7.99 in) 280 x 44 x 170 mm (11.0 x 1.73 x 6.69 in) 279.4 x 44 x 170 mm (11.0 x 1.73 x 6.69 in) 440 x 44 x 203 mm (17.3 x 1.73 x 7.99 in) 440 x 44 x 202 mm (17.3 x 1.73 x 7.95 in) 440x44x257 mm (17.3x 1.73x 10.12 in) 440x44x257 mm (17.3x 1.73x 10.12 in) 440 x 44 x 203 mm (17.3 x 1.73 x 7.99 in) 440x44x257 mm (17.3x 1.73x 10.12 in) 440 x 44 x 350 mm (17.3 x 1.73 x 13.78 in) 440 x 44 x 350 mm (17.3 x 1.73 x 13.78 in) Unit Weight it 1.18 kg (2.60 Ib) 1.06 kg (2.34 Ib) 1.16 kg (2.56 Ib) 1.16 kg (2.56 Ib) 2.72 kg (6.0 Ib) 4.08 kg (8.99 Ib) 4.12 kg (9.08 Ib) 3.58 kg (7.89 Ib) 5.59 kg (12.32 Ib) 5.61 kg (12.37 Ib) © 2020 Cisco and/or its affiliates. All rights reserved. Page 26 of 32 SG350-8PD 2.5 kg (5.51 lb) SG350-10 1.09 kg (2.40 lb) SG350-10P 1.19 kg (2.62 lb) SG355-10P 2.36 kg (5.20 lb) SG350-10MP 1.19 kg (2.62 lb) SG350-10SFP 2.08 kg (4.59 lb) SG350-20 2.12 kg (4.67 lb) SG350-28 2.75 kg (6.06 lb) SG350-28P 3.83 kg (8.44 lb) SG350-28MP 3.37 kg (7.43 lb) SG350-28SFP 2.7 kg (5.95 lb) SG350-52 2.75 kg (6.06 lb) SG350-52P 3.81 kg (8.40 lb) SG350-52MP 3.83 kg (8.44 lb) Power 100-240V 50-60 Hz, internal, universal: SF350-24, SF350-24P, SF350-24MP, SF350-48, SF350-48P, SF350-48MP, SG350-8PD, SG355-10P, SG350-20, SG350-28, SG350-28P, SG350-28MP, SG350-28SFP, SG350-52, SG350-52P, SG350-52MP 100-240V 50-60 Hz, external: SF350-08, SF352-08, SF352-08P, SF352-08MP, SG350- 10, SG350-10P, SG350-10MP, SG350-10SFP Certification UL (UL 60950), CSA (CSA 22.2), CE mark, FCC Part 15 (CFR 47) Class A Operating temperature 321 to 1221 F (01 to 501 C): SF350-08, SF352-08, SF352-08P, SF352-08MP, SF350-24, SF350-24P, SF350-24MP, SF350-48, SF350-48P, SF350-48MP, SG350-10, SG350-10P, SG355-10P, SG350- 10MP, SG350-10SFP, SG350-20, SG350-28, SG350-28P, SG350-28MP, SG350-28SFP, SG350-52, SG350-52P, SG350-52MP 320 to 1130 F (00 to 450 C): SG350-08PD Storage temperature -40 to 158° F (-20° to 70° C) Operating humidity 10% to 90%, relative, noncondensing Storage humidity 10% to 90%, relative, noncondensing © 2020 Cisco and/or its affiliates. All rights reserved. Page 27 of 32 Acoustic noise and MTBF Model Name FAN (Number) SF350-08 Fanless SF352-08 Fanless SF352-08P Fanless SF352-08MP Fanless SF350-24 Fanless SF350-24P 2 SF350-24MP 2 SF350-48 Fanless SF350-48P 3 SF350-48MP 4 SG350-8PD Fanless SG350-10 Fanless SG350-1OP Fanless SG355-1OP Fanless SG350-1OMP Fanless SG350-10SFP Fanless SG350-20 Fanless SG350-28 Fanless SG350-28P 2 SG350-28MP 2 SG350-28SFP 1 Acoustic Noise MTBF @40C (hr) N/A 644,573 N/A 532,704 N/A 530,716 N/A 478,335 N/A 562,313 0° C - 25° C: 39.7dB 293,029 50° C: 52.2dB 0° C - 25° C: 39.7dB 272,127 50° C: 52.2dB N/A 277,653 0° C - 251 C: 42.5dB 182,270 50° C: 55.OdB 0° C - 25° C: 42.OdB 191,951 50° C: 54.1 dB N/A 562,664 N/A 308,196 N/A 205,647 N/A 296,426 N/A 80,093 N/A 851,827 N/A 1,400,007 N/A 367,209 0° C - 25° C: 37.2dB 396,687 50° C: 53.7dB 0° C - 25° C: 37.2dB 213,373 50° C: 51.8dB 0° C - 30° C: 40.3dB 101,523 50° C: 43.6dB © 2020 Cisco and/or its affiliates. All rights reserved. Page 28 of 32 SG350-52 1 0° C - 25° C: 36.6dB 301,297 501C: 52.6dB SG350-52P 3 0° C - 25° C: 41.2dB 195,746 50° C: 54.2dB SG350-52MP 4 0°C - 25°C: 43.7dB 163,704 50° C: 55.5dB Warranty Limited lifetime with next business day advance replacement (where available) Package Contents -M • Cisco 350 Series Managed Switch • Power Cord (Power Adapter for select SKUs) • Mounting Kit • Console Cable • Quick Start Guide Minimum Requirements • Web browser: Chrome, Firefox, Edge, Safari • Category 5 Ethernet network cable • TCP/IP, network adapter, and network operating system (such as Microsoft Windows, Linux, or Mac OS X) installed on each computer in the network Ordering information Table 2 provides ordering information for the Cisco 350 Series Switches. Table 3 gives region- and country - specific information, and Table 4 provides MGE transceiver ordering information. Table 2. Cisco 350 Series Switches ordering information SF350-08 SF350-08-K9-xx • 8 10/100 ports SF352-08 SF352-08-K9-xx SF352-08P SF352-08P-K9-xx SF352-08MP SF352-08MP-K9-xx . 8 10/100 ports • 2 Gigabit copper/SFP combo • 8 10/100 PoE+ ports • 2 Gigabit copper/SFP combo • 62W PoE power budget • 8 10/100 PoE+ ports . 2 Gigabit copper/SFP combo • 128W PoE power budget © 2020 Cisco and/or its affiliates. All rights reserved. Page 29 of 32 SF350-24 SF350-24-K9-xx • 24 10/100 ports . 2 Gigabit copper/SFP combo + 2 SFP ports SF350-24P SF350-24P-K9-xx • 24 10/100 PoE+ ports (4 support 60W PoE) . 2 Gigabit copper/SFP combo + 2 SFP ports . 185W PoE power budget SF350-24MP SF350-24MP-K9-xx • 24 10/100 PoE+ ports (4 support 60W PoE) . 2 Gigabit copper/SFP combo + 2 SFP ports . 375W PoE power budget SF350-48 SF350-48-K9-xx • 48 10/100 ports . 2 Gigabit copper/SFP combo + 2 SFP ports SF350-48P SF350-48P-K9-xx • 48 10/100 PoE+ ports (8 support 60W PoE) . 2 Gigabit copper/SFP combo + 2 SFP ports . 382W PoE power budget SF350-48MP SF350-48MP-K9-xx • 48 10/100 PoE+ ports (8 support 60W PoE) . 2 Gigabit copper/SFP combo + 2 SFP ports . 740W PoE power budget Gigabit Ethernet SG350-10 SG350-10-K9-xx • 8 10/100/1000 ports . 2 Gigabit copper/SFP combo SG350-10P SG350-10P-K9-xx • 8 10/100/1000 PoE+ ports . 2 Gigabit copper/SFP combo . 62W PoE power budget SG355-10P SG355-10P-K9-xx • 8 10/100/1000 PoE+ ports . 2 Gigabit copper/SFP combo . 62W PoE power budget SG350-10MP SG350-10MP-K9-xx • 8 10/100/1000 PoE+ ports . 2 Gigabit copper/SFP combo . 124W PoE power budget SG350-10SFP SG350-10SFP-K9-xx • 8 SFP Gigabit slots . 2 Gigabit copper/SFP combo SG350-20 SG350-20-K9-xx • 16 10/100/1000 ports . 2 Gigabit copper/SFP combo + 2 SFP ports SG350-28 SG350-28-K9-xx • 24 10/100/1000 ports . 2 Gigabit copper/SFP combo + 2 SFP ports SG350-28P SG350-28P-K9-xx • 24 10/100/1000 PoE+ ports (4 support 60W PoE) . 2 Gigabit copper/SFP combo + 2 SFP ports . 195W PoE power budget SG350-28MP SG350-28MP-K9-xx • 24 10/100/1000 PoE+ ports (4 support 60W PoE) . 2 Gigabit copper/SFP combo + 2 SFP ports . 382W PoE power budget © 2020 Cisco and/or its affiliates. All rights reserved. Page 30 of 32 SG350-28SFP SG350-28SFP-K9-xx • 24 SFP Gigabit slots . 2 Gigabit copper/SFP combo + 2 SFP ports SG350-52 SG350-52-K9-xx • 48 10/100/1000 ports . 2 Gigabit copper/SFP combo + 2 SFP ports SG350-52P SG350-52P-K9-xx • 48 10/100/1000 PoE+ ports (8 support 60W PoE) . 2 Gigabit copper/SFP combo + 2 SFP ports . 375W PoE power budget SG350-52MP SG350-52MP-K9-xx • 48 10/100/1000 PoE+ ports (8 support 60W PoE) . 2 Gigabit copper/SFP combo + 2 SFP ports . 740W PoE power budget Multi -Gigabit Ethernet SG350-8PD SG350-8PD-K9-xx • 6 10/100/1000 PoE+ ports . 2 2.5G PoE+ ports e 2 Multigigabit/SFP+ combo . 124W PoE power budget *Each combo port has one 10/100/1000 Ethernet port and one SFP Gigabit Ethernet slot, with one port active at a time. The -xx in the Product Order ID Number is a country -/region -specific suffix. For example, the complete PID of SG350-28P for the United States is SG350-28P-K9-NA. Please refer to Table 3 for the correct suffix to use for your country/region. Table 3. Country/region suffix for product order ID number -NA USA, Canada, Mexico, Colombia, Chile and rest of Latin America -BR Brazil -AR Argentina -EU EU, Russia, Ukraine, Israel, United Arab Emirates, Turkey, Egypt, South Africa, Indonesia, Philippines, Vietnam, Thailand, Korea -UK United Kingdom, Saudi Arabia, Qatar, Kuwait, Singapore, Hong Kong, Malaysia -AU Australia, New Zealand -CN China -IN India -JP Japan -KR Korea The products may also be available in a country/region not listed in Table 3. Not all product models are offered in all countries/regions. For Korea, either -EU or -KR suffix will be used depending on product models. Please consult with your local Cisco sales representative or Cisco partners for more details. © 2020 Cisco and/or its affiliates. All rights reserved. Page 31 of 32 Table 4. MGE transceiver ordering information MGBSX1 1000BASE-SX SFP transceiver, for multimode fiber, 850 nm wavelength, support up to 500 m MGBLX1 1000BASE-LX SFP transceiver for single -mode fiber, 1310 nm wavelength, supports up to 10 km MGBLH1 1000BASE-LH SFP transceiver, for single -mode fiber, 1310 nm wavelength, support up to 40 km MGBT1 1000BASE-T SFP transceiver for Category 5 copper wire, supports up to 100 m A powerful, affordable foundation for your small business network As you strive to make your employees as productive and effective as possible, your business applications and information and the network that delivers them become ever more vital parts of your business. You need a technology foundation that can meet your business's needs today and in the future and that delivers the right feature set at the right price. The Cisco 350 Series portfolio of managed switches provides the reliability, performance, security, and capabilities you need to power your business. Cisco Capital Flexible payment solutions to help you achieve your objectives Cisco Capital makes it easier to get the right technology to achieve your objectives, enable business transformation and help you stay competitive. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services and complementary third -party equipment in easy, predictable payments. Learn more. For more information To find out more about the Cisco 350 Series, visit https://www.cisco.com/go/350switches. Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems. Inc. Cisco Systems {USA} Pte. Ltd. Cisco Systems International BV Amsterdam, San Jose, CA Singapore The Netherlands Cisco has more than 200 offices worldwide. Addresses. phone numbers, and fax numbers are listed on the Cisco Website at https:11www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https:llwww.cisco.com/go/trademarks. Third -party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (111OR) Printed in USA C78-737359-02 04/20 © 2020 Cisco and/or its affiliates. All rights reserved. Page 32 of 32 > Modular input card for a DM-MD8X8, DM-MD16X16, or DM-MD32X32 switcher > Provides a single 4K DM 8G+® input > HDBaseT® compatible — Enables direct connection to other HDBaseT certified equipment > Handles UHD and 4K video resolutions up to 4K60 4:4:4 (2] > Handles HDR (High Dynamic Range) video (HDR10)121 > Handles 3D video and Deep Color > Handles Dolby® TrueHD, DolbyAtmos®, DTS HD®, DTS:X0, and uncompressed 7.1 linear PCM audio > HDCP 2.2 compliant > Supports cable lengths up to 330 ft (100 m) for all resolutions up to UHD and 4K using DNF Ultra cable M > Supports cable lengths up to 330 ft (100 m) for 1080p, WUXGA, and 2K using DM 8W cable or CAT5eV] > Supports cable lengths up to 230 ft (70 m) for UHD and 4K using DM 8G cable, or 165 ft (50 m) using CAT5eV] > Includes an HDMI° output for pass -through of the input signal [21 > Includes a stereo analog line -level audio output with volume control131 > Allows de -embedding of stereo 2-channel audio signals > Enables device control via CEC > Supports PoDM and HDBaseT PoE power sourcing (41 > Occupies a single DM switcher input card slot > Provides a rack -mountable DM 8G+ receiver solution using the optional DMCI card interface151 The I)MC-4KZ-C is an input card designed for use with any card -based Crestron° DigitalMedia`" Switcher. It provides one DM 8G+° input, with complementary HDMI° pass -through and analog audio outputs. Using a single CAT type twisted pair cable, the DM 8G+ input enables the connection of a DM 8G+ transmitter, the output of another DM° switcher, or an HDBasPT" certified source.'] NOTE: Refer to model 9MC-4KZ-C-DSP for use with surround sound sources. 4K60 4:4:4 & HDR Support Crestron DigitalMedia (DM) was the world's first AV signal distribution solution to deliver end -to -end 4K signal management for large-scale commercial and residential applications. DM "4KZ" cards and endpoints enable new and existing DM systems to handle full 4K60 4:4:4 video signals, as well as HDR video signals (HDR10), without having to replace any wiring or switchers. Any Crestron DM system that supports 4K can be upgraded to handle 4K60 4:4:4 and HDR by simply installing DM 4KZ based cards, transmitters, and receivers. The DMC-4KZ-C is designed to replace an existing DMC-41K-C or DMC-4K-C-HDCP2 input card without requiring any extra configuration or programmingJ21 DM 4KZ technology employs VESA° Display Stream Compression (DSC) to enhance the capabilities of DigitalMedia to handle the extreme bandwidth requirement of resolutions beyond 4K30 4:4:4 and 4K60 4:2:0. DSC is a lightweight, line -based 2:1 compression standard that delivers visually lossless performance for 4K60 4:4:4 and HDR signals. DSC is applied only to 4K60 4:4:4 and HDR input signals. All other signals are transported uncompressed. HDBaseT® Compatible Crestron DigitalMedia 8G+ technology is designed using HDBaseT Alliance specifications, ensuring interoperability with other HDBaseT certified products. An HDBaseT compliant device can be connected directly to the DM 8G+ input on the DMC-4KZ-C without requiring a DM transmitter. HDMI° Pass -Through Every DM switcher input card includes an HDMI output port, which can be used to pass the input signal through to a local audio processor or video monitor, or to feed a second DM switcher for output expansion purposes.[21 Audio De -embedding The DMC-4KZ-C includes an unbalanced analog audio output, which allows stereo audio signals to be extracted from the digital input and fed to a multiroom audio distribution system. The output volume is adjustable via a control system using a keypad, touch screen, handheld remote, or mobile device.A NOTE: For applications requiring the simultaneous distribution of multichannel surround sound and 2-channel stereo audio signals, use model DMC-4KZ-C-DSi CEC Embedded Device Control For controlling third -party AV devices, DigitalMedia offers an alternative to conventional IR, RS-232, and Ethernet by harnessing the CEC (Consumer Electronics Control) signal embedded in HDMI. Through its connection to a control system (via the DM switcher), the DMC-4KZ-C provides a gateway for controlling devices right through their HDMI or HDBaseT connections, potentially eliminating the need for any dedicated control wires or IR emitters. Power over DM® Power over DM (PoDM) technology affords a true one -wire solution by supplying power to the connected device over the same wire that carries video, audio, and data signals. To enable PoDM power sourcing through the DM 8G+ input port (DM IN), simply connect a compatible PoDM or PoE power source to the PoE/PoDM input port (POE IN). Compatible power sources include Crestron models DM-PSU-B-PLUS, DM-PSU-16-PLUS, DM-PSU-ULTRA-MIDSPAN, and CEN-SWPOE-16, or any IEEE 802.3af or 802.3at compliant PoE PSE (Power Sourcing Equipment). Support for PoDM+ is enabled using any of the Crestron models listed above, or a third -party 802.3at Type 2 PSE. PoDM++ power sourcing is enabled using the DM-PSU-ULTRA-MIDSPAN only. PoDM may also be used to power HDBaseT PoE powered devices.['] Standalone DM 8G+ Receiver In addition to its use as an input card for DM switchers, the DMC-4KZ-C may also be used with the DMCI DigitalMedia Card Interface N to provide a DM 8G+ receiver solution that's perfect for installation in an equipment rack or AV cart, or as a portable display interface. To configure a DM switcher complete with input and output cards, cables, and other peripherals, please use the online DigitalMedia Switcher Configuration Tool. Please refer to the DigitalMedia webpage athttps://www.crestron.com/ digitalmedia for additional design tools and reference documents. SPECIFICATIONS Video Input Signal Types: DM 8G+ & HDBaseT w/HDR10, Deep Color, 3D, & 4K60 4:4:4 support Output Signal Types: HDMI w/HDR10, Deep Color, 3D, & 4K60 4:4:4 supportR] (DVI compatible[']) Copy Protection: HDCP 2.2 Maximum Resolutions: Scan Type Resolution Frame Rate Color Sampling Color Depth Progressive 4096x2160 DCI 4K 3840x216O 4K UHD 24 Hz 4:4:4 36 bit 30 Hz 4:4:4 36 bit 60 Hz 4:2:2 36 bit 60 Hz 4:4:4 24 bit 2560x1600 WOXGA 60 Hz 4:4:4 36 bit 1920A080 HD1080p 60 Hz 4:4:4 36 bit Interlaced 1920A 080 HD1080i 30 Hz 4:4:4 36 bit NOTE: Common resolutions are shown; other custom resolutions are supported at pixel clock rates up to 600 MHz Audio Input Signal Types: DM 8G+, HDBaseT Output Signal Types: HDMI (multichannel pass -through from input), analog stereo (2-channel pass -through from input[']) Digital Formats: Dolby Digital°, Dolby Digital EX, Dolby Digital Plus, Dolby TrueHD, Dolby Atmos, DTS°, DTS ES, DTS 96/24, DTS HD High Res, DTS HD Master Audio, DTS:X, LPCM up to 8 channels Analog Format: Stereo 2-channel Digital -To -Analog Conversion: 24-bit 48 kHz Analog Performance: Frequency Response: 20 Hz to 20 kHz ±0.5 dB S/N Ratio: >95 dB, 20 Hz to 20 kHz A -weighted THD+N: <0.005% @ 1 kHz Stereo Separation: >90 dB Analog Volume Adjustment: -80 to 0 dB Communications DigitalMedia: DM 8G+, HDCP 2.2, EDID, CEC, PoDM, PoDM+, PoDM++, Ethernet HDBaseT: HDCP 2.2, EDID, CEC, RS-232, PoE, PoE+, Ethernet HDMI: HDCP 2.2, EDID, CEC NOTE Supports management of HDCP and EDID; supports management of CEC between the connected HDBaseT and HDMI devices and a control system Connectors HDMI OUT: (1) HDMI Type A connector, female; HDMI digital video/audio output (DUI compatible N) [21 DM IN: (1) 8-pin RJ45 connector female, shielded; DM 8G+ input, HDBaseT compliant; PoDM PSE port (HDBaseT PoE compatible)[']; Connects to the DM 8G+ output of a DM transmitter or other DM device, or to an HDBaseT device, via CAT5e, Crestron DM-CBL-BG, or Crestron DM-CBL-ULTRA cable M POE IN: (1) 8-pin RJ45 connectors, female; PoE/PoDM input; Connects to an IEEE 802.3af or 802.3at compliant PoDM or PoE PSE (Power Sourcing Equipment) to enable PoDM or HDBaseT PoE power sourcing via the DM IN port. Compatible with PoE+, PoDM+, and PoDM++. Supports Crestron models DM-PSU-B-PLUS, DM-PSU-I6-PLUS, DM-PSU- ULTRA-MIDSPAN, and CEN-SWPOE-16[41 AUDIO OUT. (2) RCA connectors, female; Unbalanced stereo line -level audio outputP]; Output Impedance:100 Ohms nominal; Maximum Output Level: 2 Vrms Indicators DM IN: (2) LEDs, green LED indicates DM link status, amber LED indicates video and HDCP signal presence Construction Plug-in card, occupies (1) DM switcher input card slot, includes metal faceplate w/black finish 8.0 oz (227 g) Maximum Cable Lengths Cable Type: Resolution: DM-CBL-ULTRA DM® Ultra Cable DM-CBL-8G DM 8G® Cable CAT5e (or better) 0] 1920x1080 FHD 1080p 330 ft (100 m) 330 ft (100 m) 330 ft (100 m) 1920x1200 WUXGA 1600x1200 UXGA 2048x1080 DCI 2K 2048x1152 QWXGA 2560x1080 UWFHD 230 ft (70 m) 165 ft (50 m) 2560x1440 WQHD 2560x1600 WQXGA 3840x2160 4K UHD 4096x2160 DCI 4K MODELS & ACCESSORIES Available Models DMC-4KZ-C: DigitalMedia 813+0 4K60 4:4:4 HDR Input Card for DM® Switchers, HDBaseT° Compatible Available Accessories DM-PSU-8-PLUS: 8-Port PoDM+ Power Supply for DM® Switchers DM-PSU-I6-PLUS: 16-Port PoDM+ Power Supply for DM° Switchers DM-PSU-ULTRA-MIDSPAN: DigitalMedia T" Ultra Midspan PoDM++ Injector DM-RPP-K24: DigitalMedia'' 24-Port Keystone Patch Panel DM-CONN-ULTRA-RECP Series: DigitalMedia M Ultra Keystone RJ45 Jacks DM-CBL-ULTRA-PC Series: DigitalMedia" Ultra Patch Cables DM-CBL-ULTRA-NP Series: DigitalMedia'M Ultra Cable, Non -Plenum Type CMR DM-CBL-ULTRA-P Series: DigitalMedia" Ultra Cable, Plenum Type CMP DM-CBL-ULTRA-LSZH Series: DigitalMedia'" Ultra Cable, Low Smoke Zero Halogen DM-CONN-20: Connectors for DM-CBL-ULTRA DigitalMedia Ultra Cable, 20-Pack DM-CBL-8G-NP Series: DigitalMedia 8GTI Cable, non -plenum DM-CBL-8G-P Series: DigitalMedia 8G'" Cable, plenum DM-8G-CONN-WG-100: Connectors with Wire Guide for DM-CBL-8G DigitalMedia 8G'"' Cable, 100-Pack DM-8G-CRIMP-WG: Crimping Tool for DM-8G-CONN-WG CBL Series: Crestron° Certified Interface Cables DMCI: DigitalMedia" Card Interface Notes 1. The maximum cable length for DigitalMedia 8G+ (DM 8G+) or HDBaseT is dependent upon the type of cable and resolution of the video signal. Refer to the "Maximum Cable Lengths" table for a detailed overview. Crestron legacy cable models DM -CBI_ DigitalMedia Cable and DM-CBL-D DigitalMedia D Cable support the same resolutions and cable lengths as CAT5e. Shielded cable and connectors are required when bundling multiple cables in a wire run, and are recommended for all applications to safeguard against unpredictable environmental electrical noise which may impact performance at resolutions above 1080p. Refer to the Crestron DigitalMedia Design Guide, Doc. #4546 for complete system design guidelines. DM 8G+ is compatible with HDBaseT Alliance specifications for connecting to HDBaseT compliant equipment. All wire and cables are sold separately. 2. 4K60 4:4:4 performance and HDR support require the use of HDMI cables and couplers with a minimum TMDS bandwidth of 18 Gbps. If 41<60 4:2:0 or 41<30 4:4:4 performance is acceptable, cables and couplers with a minimum bandwidth of 10.2 Gbps may be used. Please be aware that bandwidth loss is cumulative, so performance may be reduced when inserting multiple cables and couplers inline. 3. The analog stereo audio output is only active when the input source is outputting a 2-channel stereo signal. For applications using a multichannel surround sound source, use model DMC-4KZ-C-DSP which provides simultaneous surround sound and stereo downmix output signals. 4. To enable PoDM or HDBaseT PoE power sourcing via the DM IN port, the POE IN port must be connected to a PoDM power supply (DM-PSU-8-PLUS, DM-PSU-I6-PLUS, or DM-PSU-ULTRA- MIDSPAN) or an 802.3af or 802.3at compliant PoE PSE (CEN-SWPOE-16 or third -party). PoDM+ and HDBaseT PoE+ are supported using any of the listed Crestron models, or other 802.3at Type 2 Class 4 compliant PoE+ PSE. PoDM++ power sourcing is supported using the DM-PSU-ULTRA-MIDSPAN only. Refer to the connected DM 8G+ or HDBaseT device for its PoDM or HDBaseT PoE capabilities and requirements. Any wiring that is connected to a PoDM, PoE, or HDBaseT PoE PSE port is for intra-building use only and should not be connected to a line that runs outside of the building in which the PSE is located. 5. Item(s) sold separately. 6. DVI is supported via the HDMI output using a suitable adapter or interface cable. CBL-HD-DVI interface cables are available separately. This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at https://www.crestron.com/How-To-Buy/Find-a-Representative or by calling 855-263-8754. The specific patents that cover this and other Crestron products are listed online at https://www.crestron.com/legal/patents. Certain Crestron products contain open source software. For specific information, visit https://www.crestron.com/opensource. Crestron, the Crestron logo, DigitalMedia, DigitalMedia 8G, DigitalMedia 8G+, DM, DM 8G, and DM 8G+ are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dolby, Dolby Atmos, and Dolby Digital are either trademarks or registered trademarks of Dolby Laboratories in the United States and/or other countries. DTS, DTS HD, and DTS:X are either trademarks or registered trademarks of DTS, Inc. in the United States and/or other countries. HDBaseT and the HDBaseT Alliance logo are either trademarks or registered trademarks of the HDBaseT Alliance in the United States and/or other countries. HDMI and the HDMI Logo are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other countries. VESA is either a trademark or registered trademark of Video Electronics Standards Association in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2018 Crestron Electronics, Inc. > Modular output card for a DM-MD8X8, DM-MD16X16, or DM-MD32X32 switcher > Provides two independent 4K DM SG+® outputs > HDBaseT® compatible — Enables direct connection to other HDBaseT certified equipment > Includes a parallel HDMI' port on the first output[21 > Handles UHD and 4K video resolutions up to 4K60 4:4:4 12, > Handles HDR (High Dynamic Range) video (HDR10)121 > Handles 3D video and Deep Color > Handles Dolby® TrueHD, DolbyAtmos®, DTS HD®, DTS:X9, and uncompressed 7.1 linear PCM audio > HDCP 2.2 compliant > Supports cable lengths up to 330 ft (100 m) for all resolutions up to UHD and 4K using DMA' Ultra cable [V > Supports cable lengths up to 330 ft (100 m) for 1080p, WUXGA, and 2K using DM 8G® cable or CAT5eV] > Supports cable lengths up to 230 ft (70 m) for UHD and 4K using DM 8G cable, or 165 It (50 m) using CAT5e M > Enables HDMI and HDBaseT device control via CEC > Supports PoDM and HDBaseT PoE power sourcing (31 > Occupies a single DM switcher output card slot The ')MC-4KZ-CO-HD is an output card designed for use with any card -based Crestron° DigitalMedia' Switcher. It provides two independent DM 8G+8 outputs, plus one HDMI° output. The HDMI output carries the same signal as the first DM 8G+ output. Both DM 8G+ outputs are compatible with HDBaseT°. Using a single CAT type twisted pair cable, each DM 8G+ output enables connection to a DM 8G+ receiver, the input of another DWI switcher, or an HDBaseT certified display device or receiver.'] 4K60 4:4:4 & HDR Support Crestron DigitalMedia (DM) was the world's first AV signal distribution solution to deliver end -to -end 4K signal management for large-scale commercial and residential applications. DM "4KZ" cards and endpoints enable new and existing DM systems to handle full 41<60 4:4:4 video signals, as well as HDR video signals (HDR10), without having to replace any wiring or switchers. Any Crestron DM system that supports 4K can be upgraded to handle 4K60 4:4:4 and HDR by simply installing DM 4KZ based cards, transmitters, and receivers. The DMC-4KZ-CO-HD is designed to replace an existing DMC-4K-CO-HD or DMC-4K-CO-HD-HDCP2 output card without requiring any extra configuration or programming.[ ] DM 4KZ technology employs VESA° Display Stream Compression (DSC) to enhance the capabilities of DigitalMedia to handle the extreme bandwidth requirement of resolutions beyond 4K30 4:4:4 and 4K60 4:2:0. DSC is a lightweight, line -based 2:1 compression standard that delivers visually lossless performance for 4K60 4:4:4 and HDR signals. DSC is applied only to 4K60 4:4:4 and HDR input signals. All other signals are transported uncompressed. HDBaseT® Compatible Crestron DigitalMedia 8G+ technology is designed using HDBaseT Alliance specifications, ensuring interoperability with other HDBaseT certified products. Either DM 8G+ output can be connected directly to an HDBaseT compliant device without requiring a DM receiver. Bonus HDMI® Output A single HDMI output is included on the DMC-4KZ-CO-HD, which functions in parallel with the first DM 8G+ output. Both outputs may be used simultaneously to split a single switched signal to feed two separate devicesY] CEC Embedded Device Control For controlling third -party AV devices, DigitalMedia offers an alternative to conventional IR, RS-232, and Ethernet by harnessing the CEC (Consumer Electronics Control) signal embedded in HDMI. Through its connection to a control system (via the DM switcher), the DMC-4KZ-CO-HD provides a gateway for controlling display devices right through their HDMI or HDBaseT connections, potentially eliminating the need for any dedicated control wires or IR emitters. Power over DM® Power over DM (PoDM) technology affords a true one -wire solution by supplying power to each connected device over the same wire that carries video, audio, and data signals. To enable PoDM power sourcing through either DM 8G+ output port (DM OUT), simply connect a compatible PoDM or PoE power source to its companion PoE/PoDM input port (POE IN). Compatible power sources include Crestron models DM-PSU-8-PLUS, DM-PSU-I6-PLUS, DM-PSU-ULTRA-MIDSPAN, and CEN-SWPOE-16, or any IEEE 802.3af or 802.3at compliant PoE PSE (Power Sourcing Equipment). Support for PoDM+ is enabled using any of the Crestron models listed above, or a third -party 802.3at Type 2 PSE. PoDM++ power sourcing is enabled using the DM-PSU-ULTRA-MIDSPAN only. PoDM may also be used to power HDBaseT PoE powered devices.P] To configure a DM switcher complete with input and output cards, cables, and other peripherals, please use the online DigitalMedia Switcher Configuration Tool. Are you upgrading an existing DM switcher that has older "multi -gang" DMCO-series output cards? Use the online Output Card Additions and Upgrades Tool to update your existing output cards and switcher to the new "single -gang" output card format. Please refer to the DigitalMedia webpage athtips://www.crestron.com/ digltalmedia for additional design tools and reference documents. SPECIFICATIONS Video Output Signal Types: DM 8G+ & HDBaseT w/HDR10, Deep Color, 3D, & 4K60 4:4:4 support; HDMI w/HDR10, Deep Color, 3D, & 4K60 4:4:4 support['] (DVI compatible[41) Copy Protection: HDCP 2.2 Maximum Resolutions: Scan Type Resolution Frame Rate Color Sampling Color Depth Progressive 4096x2160 DCI 4K 3840x216O 4K UHD 24 Hz 4:4:4 36 bit 30 Hz 4:4:4 36 bit 60 Hz 4:2:2 36 bit 60 Hz 4:4:4 24 bit 2560x1600 WQXGA 60 Hz 4:4:4 36 bit 1920x1080 HD1080p 60 Hz 4:4:4 36 bit Interlaced 1920x1080 HD1080i 30 Hz 4:4:4 36 bit NOTE Common resolutions are shown; other custom resolutions are supported at pixel clock rates up to 600 MHz Audio Output Signal Types: DM 8G+, HDBaseT, HDMI Formats: Dolby Digital°, Dolby Digital EX, Dolby Digital Plus, Dolby TrueHD, Dolby Atmos, DTS®, DTS ES, DTS 96/24, DTS HD High Res, DTS-HD Master Audio, DTS:X, LPCM up to 8 channels Communications DigitalMedia: DM 8G+, HDCP 2.2, EDID, CEC, PoDM, PoDM+, PoDM++, Ethernet HDBaseT: HDCP 2.2, EDID, CEC, RS-232, PoE, PoE+, Ethernet HDMI: HDCP 2.2, EDID, CEC NOTE Supports management of HDCP and EDID; supports management of CEC between the connected HDMI and HDBaseT devices and a control system Connectors DM OUT. (2) 8-pin RJ45 connectors, female, shielded; Comprises (2) DM 8G+ outputs, HDBaseT compliant; PoDM PSE port (HDBaseT PoE compatible) [']; Each connects to the DM 8G+ input of a DM receiver or other DM device, or to an HDBaseT device, via CAT5e, Crestron DM-CBL-BG, or Crestron DM-CBL-ULTRA cable P] POE IN: (2) 8-pin RJ45 connectors, female; Comprises (2) PoE/PoDM inputs; Each connects to one port of an IEEE 802.3af or 802.3at compliant PoDM or PoE PSE (Power Sourcing Equipment) to enable PoDM or HDBaseT PoE power sourcing via the corresponding DM OUT port. Compatible with PoE+, PoDM+, and PoDM++. Supports Crestron models DM-PSU-B-PLUS, DM-PSU-16-PLUS, DM-PSU-ULTRA-MIDSPAN, and CEN-SWPOE-16.111 HDMI: (1) HDMI Type A connector, female; HDMI digital video/audio output (DVI compatible N) P]; Outputs same signal as the first (left) DM OUT port Indicators DM OUT. (4) LEDs, green LEDs indicate DM link status, amber LEDs indicate video and HDCP signal presence, for each corresponding DM 8G+ output Construction Plug-in card, occupies (1) DM switcher output card slot, includes metal faceplate w/black finish Weight 6.2 oz (176 g) Maximum Cable Lengths Cable Type: Resolution: DM-CBL-ULTRA DM® Ultra Cable DM-CBL-BG DM 8G® Cable CAT5e (or better) M 1920x1080 FHD 1080p 330 ft (100 m) 330 ft (100 m) 330 ft (100 m) 1920x1200 WUXGA 1600x1200 UXGA 2048x1080 DCI 2K 2048x1152 QWXGA 2560x1080 UWFHD 230 ft (70 m) 165 ft (50 m) 2560x1440 WQHD 2560x1600 WQXGA 3840x216O 4K UHD 4096x2160 DCI 4K MODELS & ACCESSORIES Available Models DMC-4KZ-CO-HD: 2-Channel DigitalMedia 8G+8 4K60 4:4:4 HDR Output Card for DM° Switchers Available Accessories DM-PSU-8-PLUS: 8-Port PoDM+ Power Supply for DM® Switchers DM-PSU-I6-PLUS: 16-Port PoDM+ Power Supply for DM® Switchers DM-PSU-ULTRA-MIDSPAN: DigitalMedia" Ultra Midspan PoDM++ Injector DM-RPP-K24: DigitalMedia'" 24-Port Keystone Patch Panel DM-CONN-ULTRA-RECP Series: DigitalMedia" Ultra Keystone RJ45 Jacks DM-CBL-ULTRA-PC Series: DigitalMedia'" Ultra Patch Cables DM-CBL-ULTRA-NP Series: DigitalMedia" Ultra Cable, Non -Plenum Type CMR DM-CBL-ULTRA-P Series: DigitalMedia" Ultra Cable, Plenum Type CMP DM-CBL-ULTRA-LSZH Series: DigitalMedia'" Ultra Cable, Low Smoke Zero Halogen DM-CONN-20: Connectors for DM-CBL-ULTRA DigitalMedia Ultra Cable, 20-Pack DM-CBL-8G-NP Series: DigitalMedia 8GT" Cable, non -plenum DM-CBL-8G-P Series: DigitalMedia 8GT1" Cable, plenum DM-8G-CONN-WG-100: Connectors with Wire Guide for DM-CBL-8G DigitalMedia 8G'"' Cable, 100-Pack DM-8G-CRIMP-WG: Crimping Tool for DM-8G-CONN-WG CBL Series: Crestron° Certified Interface Cables Notes 1. The maximum cable length for DigitalMedia 8G+ (DM 8G+) or HDBaseT is dependent upon the type of cable and resolution of the video signal. Refer to the "Maximum Cable Lengths" table for a detailed overview. Crestron legacy cable models DM-CBL DigitalMedia Cable and DM-CBL-D DigitalMedia D Cable support the same resolutions and cable lengths as CAT5e. Shielded cable and connectors are required when bundling multiple cables in a wire run, and are recommended for all applications to safeguard against unpredictable environmental electrical noise which may impact performance at resolutions above 1080p. Refer to the Crestron DigitalMedia Design Guide, Doc. #4546 for complete system design guidelines. DM 8G+ is compatible with HDBaseT Alliance specifications for connecting to HDBaseT compliant equipment. All wire and cables are sold separately. 2. 4K60 4:4:4 performance and HDR support require the use of HDMI cables and couplers with a minimum TMDS bandwidth of 18 Gbps. If 41<60 4:2:0 or 41<30 4:4:4 performance is acceptable, cables and couplers with a minimum bandwidth of 10.2 Gbps may be used. Please be aware that bandwidth loss is cumulative, so performance may be reduced when inserting multiple cables and couplers inline. 3. To enable PoDM or HDBaseT PoE power sourcing via either DM OUT port, the corresponding POE IN port must be connected to a PoDM power supply (DM-PSU-8-PLUS, DM-PSU-I6-PLUS, or DIM -PSU- ULTRA- MIDSPAN) or an 802,3af or 802.3at compliant PoE PSE (CEN-SWPOE-16 or third -parry). PoDM+ and HDBaseT PoE+ are supported using any of the listed Crestron models, or other 802.3at Type 2 Class 4 compliant PoE+ PSE. PoDM++ power sourcing is supported using the DM-PSU-ULTRA-MIDSPAN only. Refer to the connected DM 8G+ or HDBaseT devices for their PoDM or HDBaseT PoE capabilities and requirements. Any wiring that is connected to a PoDM, PoE, or HDBaseT PoE PSE port is for intra-building use only and should not be connected to a line that runs outside of the building in which the PSE is located. 4. DVI is supported via the HDMI output using a suitable adapter or interface cable. CBL-HD-DVI interface cables are available separately. This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at https://www.crestron.com/How-To-Buy/Find-a-Representative or by calling 855-263-8754. The specific patents that cover this and other Crestron products are listed online at https://www.crestron.com/legal/patents. Certain Crestron products contain open source software. For specific information, visit https://www.crestron.com/opensource. Crestron, the Crestron logo, DigitalMedia, DigitalMedia 8G, DigitalMedia 8G+, DM, DM 8G, and DM 8G+ are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dolby, Dolby Atmos, and Dolby Digital are either trademarks or registered trademarks of Dolby Laboratories in the United States and/or other countries. DTS, DTS HD, and DTS:X are either trademarks or registered trademarks of DTS, Inc. in the United States and/or other countries. HDBaseT is either a trademark or registered trademark of the HDBaseT Alliance in the United States and/or other countries. HDMI is either a trademark or registered trademark of HDMI Licensing LLC in the United States and/or other countries. VESA is either a trademark or registered trademark of Video Electronics Standards Association in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. 02018 Crestron Electronics, Inc. > Modular input card for a DM-MD8X8, DM-MD16X16, or DM-MD32X32 switcher > Provides a single 4K HDMP input121 > Handles UHD and 4K video resolutions up to 4K60 4:4:4 rz, > Handles HDR (High Dynamic Range) video (HDR10)121 > Handles 3D video and Deep Color > Handles Dolby® TrueHD, DolbyAtmos°, DTS HD°, DTS:X°, and uncompressed 7.1 linear PCM audio > HDCP 2.2 compliant > Includes an HDMI output for pass -through of the input signal tz1 > Includes a stereo analog line -level audio output with volume control[31 > Allows de -embedding of stereo 2-channel audio signals > Enables device control via CEC > Enables USB HID signal extension for a local computer > Compatible with Crestron USB over Ethernet Extenders 141 > Occupies a single DMA' switcher input card slot > Provides an HDMI problem solving solution using the optional DMCI card interface 151 The DMC-4KZ-HD is an input card designed for use with any card -based Crestron° DigitalMediaT" Switcher. It provides one HDMI® input, with complementary HDMI pass -through and analog audio outputs. A USB HID port is also provided. The HDMI input handles Full HD 1080p, Ultra HD, 2K, and 4K video signals with support for HDCP 2.2, HDR10, Deep Color, 3D, and high-bitrate 7.1 audio. The HDMI input can also handle DVI and Dual -Mode DisplayPort signals using an appropriate adapter or interface cable.' 21 NOTE: Refer to model DMC-4KZ-HD-DSP for use with surround sound sources. 4K60 4:4:4 & HDR Support Crestron DigitalMedia (DM) was the world's first AV signal distribution solution to deliver end -to -end 4K signal management for large-scale commercial and residential applications. DM "41(Z" cards and endpoints enable new and existing DM systems to handle full 41<60 4:4:4 video signals, as well as HDR video signals (HDR10), without having to replace any wiring or switchers. Any Crestron DM system that supports 4K can be upgraded to handle 4K60 4:4:4 and HDR by simply installing DM 4KZ based cards, transmitters, and receivers. The DMC-4KZ-HD is designed to replace an existing DMC-4K-HD or DMC-4K-HD-HDCP2 input card without requiring any extra configuration or programming.[ ] DM 4KZ technology employs VESA® Display Stream Compression (DSC) to enhance the capabilities of DigitalMedia to handle the extreme bandwidth requirement of resolutions beyond 4K30 4:4:4 and 4K60 4:2:0. DSC is a lightweight, line -based 2:1 compression standard that delivers visually lossless performance for 4K60 4:4:4 and HDR signals. DSC is applied only to 4K60 4:4:4 and HDR input signals. All other signals are transported uncompressed. HDMI® Pass -Through Every DM switcher input card includes an HDMI output port, which can be used to pass the input signal through to a local audio processor or video monitor, or to feed a second DM switcher for output expansion purposes.[21 Audio De -embedding The DMC-4KZ-HD includes an unbalanced analog audio output, allowing stereo audio signals to be extracted from the digital input and fed to a multiroom audio distribution system. The output volume is adjustable via a control system using a keypad, touch screen, handheld remote, or mobile device.N NOTE: For applications requiring the simultaneous distribution of multichannel surround sound and 2-channel stereo audio signals, use model DMC-4KZ-HD-DSP. USB Signal Extension Built-in USB HID signal routing allows a connected computer (or other USB HID -compliant host) to be controlled by a mouse and/or keyboard located at a presentation lectern, conference table, or some other remote location. Additional USB devices of virtually any type can be supported using Crestron USB over Ethernet Extender Modules (USB-EXT-DM-LOCAL and USB-EXT-DM-REMOTE).N CEC Embedded Device Control For controlling third -party AV devices, DigitalMedia offers an alternative to conventional IR, RS-232, and Ethernet by harnessing the CEC (Consumer Electronics Control) signal embedded in HDMI. Through its connection to a Crestron control system (via the DM switcher), the DMC-4KZ-HD provides a gateway for controlling the connected source device right through the HDMI connection, potentially eliminating the need for any dedicated control wires or IR emitters. Standalone HDMI Problem Solver In addition to its use as an input card for DM switchers, the DMC-4KZ-HD may also be used with the DMCI DigitalMedia Card Interface N to provide a handy problem -solving tool with many useful functions. It can be used to extract an analog audio signal from an HDMI stream, to provide a gateway for CEC device control, and to extend a USB HID mouse/keyboard signal over Ethernet. It can also be used to detect a device's video and audio information, manage its EDID, and assess its HDCP capabilities. To configure a DM switcher complete with input and output cards, cables, and other peripherals, please use the online DigitalMedia Switcher Configuration Tool. Please refer to the DigitalMedia webpage at https://www.crestron.com/ digitalmedia for additional design tools and reference documents. SPECIFICATIONS Video Input Signal Types: HDMI w/HDR10, Deep Color, 3D, & 4K60 4:4:4 support M (DVI & Dual -Mode DisplayPort compatible[']) Output Signal Types: HDMI w/HDR10, Deep Color, 3D, & 4K60 4:4:4 support M (DVI compatible[']) Copy Protection: HDCP 2.2 Maximum Resolutions: Scan Type Resolution Frame Rate Color Sampling Color Depth Progressive 4096x2160 DCI 4K 3840x216O 4K UHD 24 Hz 4:4:4 36 bit 30 Hz 4:4:4 36 bit 60 Hz 4:2:2 36 bit 60 Hz 4:4:4 24 bit 2560x1600 WQXGA 60 Hz 4:4:4 36 bit 1920x1080 HD1080p 60 Hz 4:4:4 36 bit Interlaced 1920xl080 HD1080i 30 Hz 4:4:4 36 bit NOTE: Common resolutions are shown, other custom resolutions are supported at pixel clock rates up to 600 MHz Audio Input Signal Types: HDMI (Dual -Mode DisplayPort compatible 111) Output Signal Types: HDMI (multichannel pass -through from input), analog stereo (2-channel pass -through from input[']) Digital Formats: Dolby Digital°, Dolby Digital EX, Dolby Digital Plus, Dolby TrueHD, Dolby Atmos, DTS®, DTS ES, DTS 96/24, DTS HD High Res, DTS HD Master Audio, DTS:X, LPCM up to 8 channels Analog Format: Stereo 2-channel Digital -To -Analog Conversion: 24-bit 48 kHz Analog Performance: Frequency Response: 20 Hz to 20 kHz ±0.5 dB; S/N Ratio: >95 dB, 20 Hz to 20 kHz A -weighted; THD+N: <0.005% @ 1 kHz; Stereo Separation: >90 dB Analog Volume Adjustment: -80 to 0 dB Communications USB: Supports signal extension of USB HID class devices, expandable to support virtually any USB 1.1 or 2.0 device using Crestron USB-EXT-DM Series USB over Ethernet Extenders A HDMI: HDCP 2.2, EDID, CEC NOTE: Supports management of HDCP and EDID; supports management of CEC between the connected HDMI devices and a control system Connectors HDMI OUT. (1) HDMI Type A connector, female; HDMI digital video/audio outputR]; (DVI compatible N) HDMI IN: (1) HDMI Type A connector, female; HDMI digital video/audio inputR]; (DVI and Dual -Mode DisplayPort compatible[']) USB HID: (1) USB Type B connector, female; USB device port for connection to the USB host interface of a computer or other USB HID -compliant host AUDIO OUT: (2) RCA connectors, female; Unbalanced stereo line -level audio output�11; Output Impedance:100 Ohms nominal; Maximum Output Level: 2 Vrms Construction Plug-in card, occupies (1) DM switcher input card slot, includes metal faceplate w/black finish 8.0 oz (227 g) MODELS & ACCESSORIES Available Models DMC-4KZ-HD: HDMI° 4K60 4:4:4 HDR Input Card for DM° Switchers Available Accessories CBL Series: Crestron° Certified Interface Cables USB-EXT-DM-LOCAL: USB over Ethernet Extender with Routing, Host Module USB-EXT-DM-REMOTE: USB over Ethernet Extender with Routing, 4-Port Device Module DMCI: DigitalMediaT" Card Interface Notes: 1. HDMI requires an appropriate adapter or interface cable to accommodate a DVI or Dual -Mode DisplayPort signal. CBL-HD-DVI interface cables are available separately. 2. 4K60 4:4:4 performance and HDR support require the use of HDMI cables and couplers with a minimum TMDS bandwidth of 18 Gbps. If 4K60 4:2:0 or 4K30 4:4:4 performance is acceptable, cables and couplers with a minimum bandwidth of 10.2 Gbps may be used. Please be aware that bandwidth loss is cumulative, so performance may be reduced when inserting multiple cables and couplers inline. 3. The analog stereo audio output is only active when the input source is outputting a 2-channel stereo signal. For applications using a multichannel surround sound source, use model DMC-4KZ-HD-DSP which provides simultaneous surround sound and stereo downmix output signals. 4. USB over Ethernet Extender Modules are sold separately. Refer to the USB-EXT-DM-LOCAL and USB-EXT-DM-REMOTE spec sheets for more information. 5. Item(s) sold separately. This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at https://www.crestron.com/How-To-Buy/Find-a-Representative or by calling 855-263-8754. The specific patents that cover this and other Crestron products are listed online at https://www.crestron.com/legal/patents. Certain Crestron products contain open source software. For specific information, visit https://www.crestron.com/opensource. Crestron, the Crestron logo, DigitalMedia, and DM are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dolby, Dolby Atmos, and Dolby Digital are either trademarks or registered trademarks of Dolby Laboratories in the United States and/or other countries. DTS, DTS HD, and DTS:X are either trademarks or registered trademarks of DTS, Inc. in the United States and/or other countries. HDMI and the HDMI Logo are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other countries. VESA is either a trademark or registered trademark of Video Electronics Standards Association in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2018 Crestron Electronics, Inc. > Modular output card for a DM-MD8X8, DM-MD16X16, or DM-MD32X32 switcher > Provides two independent HDMr outputs > Handles video resolutions up to Full HD 1080p > Handles computer resolutions up to WUXGA > Handles 3D video and Deep Color > Handles Dolby® TrueHD, DTS-HDO, and uncompressed 7.1 linear PCM audio > HDCP compliant > Each output includes a balanced analog stereo audio output with volume control [21 > Allows extraction of stereo 2-channel audio signals > Enables device control via CEC > Occupies a single output card slot The DMC-HDO is an output card designed for use with any card -based Crestron° DigitalMedia'" Switcher. It provides two independent HDMI° outputs with complementary balanced analog stereo audio outputs. The HDMI outputs are each capable of handling video resolutions up to Full HD 1080p, as well as computer resolutions up to WUXGA. DVI signals are also supported using HDMI-to-DVI adapters or interface cables.'] Each HDMI output on the DMC-HDO is accompanied by a balanced analog audio output, allowing stereo audio signals to be extracted from the digital stream and fed to a sound system. The output volume is adjustable via a control system using a keypad, touch screen, handheld remote, or mobile deviceY] DigitalMedia offers an alternative to conventional RS-232 and IR display control by harnessing the CEC (Consumer Electronics Control) signal embedded in HDMI. Through its connection to a control system (via the DM switcher), the DMC-HDO provides a gateway for controlling display devices right through their HDMI connections, potentially eliminating the need for any dedicated control wires or IR emitters. To configure a DM switcher complete with input and output cards, cables, and other peripherals, please use the online DigitalMedia Switcher Configuration Tool. Are you upgrading an existing DM switcher that has older "multi -gang" DMCO-series output cards? Use the online Output Card Additions and Upgrades Tool to update your existing output cards and switcher to the new "single -gang" output card format. Please refer to the DigitalMedia Resources Webpage at http://www. crestron. com/dmresources/ for additional design tools and reference documents. SPECIFICATIONS Video Signal Types: HDMI° w/Deep Color & 3D (DVI compatible 111) Resolutions, Progressive: 640x480@6OHz, 720x480@6OHz (480p), 720x576@5OHz (576p), 800x6OO@6OHz, 848x480@6OHz, 852x480@6OHz, 854x48O@6OHz, 1024x768@6OHz, 1024x852@6OHz, 1024x1024@6OHz,128Ox720@5OHz (720p5O), 1280x720@6OHz (720p6O),128Ox768@6OHz, 1280x8OO@6OHz,1280x960@6OHz, 1280x1024@6OHz,1360x768@6OHz,1365x1024@6OHz, 1366x768@6OHz, 1400x1050@6OHz, 1440x9OO@6OHz, 1600x9OO@6OHz, 1600x1200@6OHz,1680x1050@6OHz,1920x1080@24Hz (108Op24), 1920x1080@25Hz (108Op25),1920x1080@5OHz (108Op5O), 1920x1080@6OHz (1 08Op6O),1920xl 200@6OHz, 2048x1080@24Hz, 2048xl 152@6OHz, plus any other resolution allowed by HDMI up to 165MHz pixel clock Resolutions, Interlaced: 720x480@3OHz (480i), 720x576@25Hz (576i), 1920x1080@25Hz (1 08Oi25),1920xl 080@3OHz (10030), plus any other resolution allowed by HDMI up to 165MHz pixel clock Audio Signal Types: HDMI, Analog Stereo[21 Digital Formats: Dolby Digital°, Dolby Digital EX, Dolby Digital Plus, Dolby°TrueHD, DTS®, DTS-ES, DTS 96/24, DTS-HD High Res, DTS-HD Master Audio'", LPCM up to 8 channels Analog Formats: Stereo 2-channel[21 Digital -To -Analog Conversion: 24-bit 48 kHz Analog Performance: Frequency Response: 20Hz to 20kHz ±0.5 dB; S/N Ratio: >95 dB; THD+N: <0.005% @ 1 kHz; Stereo Separation: >90 dB Analog Volume Adjustment: -80dB to OdB Communications HDMI: HDCP, EDID, CEC NOTE: Supports management of HDCP and EDID; supports management of CEC between the connected HDMI devices and a control system Connectors HDMI: (2)19-pin Type A HDMI, female, comprising (2) HDMI digital video/ audio outputs (DVI compatible[']) L, R: (2) 5-pin 3.5mm detachable terminal blocks comprising (2) balanced/ unbalanced stereo line -level outputsR]; Output Impedance: 200 Ohms balanced,100 Ohms unbalanced; Maximum Output Level: 4 Vrms balanced, 2 Vrms unbalanced Construction Plug-in card, occupies (1) DM switcher output card slot, includes metal faceplate w/black finish Weight 6.2 oz (176 g) MODELS & ACCESSORIES Available Models DMC-HDO: 2-Channel HDMI° Output Card for DM° Switchers Available Accessories CBL Series: Crestron® Certified Interface Cables MP-WP Series: Media Presentation Wall Plates MPI-WP Series: Media Presentation Wall Plates - International Version Notes: 1. DVI is supported via either HDMI output using a suitable adapter or interface cable. CBL-HD-DVI interface cables are available separately. 2. The analog stereo audio outputs are only active when the selected input source is outputting a 2-channel stereo signal. For applications using multichannel surround sound sources, the DM switcher should be equipped with iDSPi type input cards, which can downmix the surround sound signals to stereo. This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at www.crestron.com/salesreps or by calling 800-237-2041. The specific patents that cover Crestron products are listed online at: patents.crestron.com. Certain Crestron products contain open source software. For specific information, please visit www.crestron.com/opensource. Crestron, the Crestron logo, DigitalMedia, and DM are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dolby and Dolby Digital are either trademarks or registered trademarks of Dolby Laboratories in the United States and/ or other countries. DTS, DTS-HD, and DTS-HD Master Audio are either trademarks or registered trademarks of DTS, Inc. in the United States and/or other countries. HDMI is either a trademark or registered trademark of HDMI Licensing LLC in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. 02015 Crestron Electronics, Inc. • Delivers a unified HD signal distribution solution incorporating both point-to-point wired and IP streaming technologies • Provides lossless HD AV signal routing over twisted pair copper wire or fiber • Integrates video, audio, networking, and control over one wire or fiber strand • Enables high-performance H.264 streaming from any input source up to 1080p or WUXGA • Provides a built-in CONTENT LAN port for streaming • Affords full matrix switching with ultra high 12.5 Gbps backplone data rate • Handles HDMI® devices with Deep Color, 3D, 4K, and high-bitrate 7.1 encoded audio • HDBaseT° Certified device — Enables direct connection to other HDBaseT certified equipment • HDCP 2.2 compliant via 4K input and output cards • Distributes Full HD 1080p, Ultra HD, and 4K signals via DM 8G+® and HDBaseT connectivity • Distributes 1080p and WUXGA signals over via DM SG° Fiber or via DM 8G0 SM Fiber • Allows streaming of 1080p signals over an IP network with no distance limitations • Supports first -generation DM® CAT and DM® Fiber products • Configurable with up to 16 DM, HDBaseT, and/or HDMI outputs • Configurable with up to 8 streaming outputs • Easy output expansion using multiple DM switchers • Modular inputs support a complete range of digital, analog, and streaming signal types • QuickSwitch HD- technology manages HDCP keys for fast reliable switching • Auto -Locking° technology achieves rapid switching between disparate sources • Performs automatic AV signal format management via EDID . Enables device control via CEC • Allows independent scaling for every display through select output cards and DM receivers • Distributes and routes USB HID mouse and keyboard signals • Allows full audio and USB breakaway switching • Supports analog audio embedding and de -embedding • Includes integrated Ethernet switch with Gigabit LAN port • Private Network Mode — requires just one IP address for the complete DM system • Secure access through full user/group management or Active Directory° credential management integration • Hardware level security using 802.1X authentication • TLS, SSL, SSH, and SFTP network security protocols • Includes a built-in web server • 7-space 19 in. (483 mm) rack -mountable The DM-MD16X16-CPU3 delivers an advanced 4K60 4:4:4 AV signal routing solution to provide the foundation for a complete DigitalMediaT" system. The DM-MD16X16-CPU3 affords ultra fast switching and lossless distribution of HDMI® and other signals to support digital media players, HDTV receivers, computers, cameras, and display devices. The DM-MD16X16-CPU3 is configurable to handle up to 16 AV sources. The outputs are configurable to provide up to 16 DM, HDBaseT°, and/or HDMI outputs, or up to 8 H.264 streaming outputs, in a single chassis? Based on the 3-Series° platform, the DM-16X16-CPU3 provides enterprise -grade security. Integrated Ethernet networking and USB distribution provide a complete connectivity solution combined with built-in Crestron° contro12 for managing the displays and other room devices without any additional wiring. User-friendly operation, setup, and troubleshooting tools are provided through the DM-16X16-CPU3 front panel, or via Crestron Toolbox'" software, to allow for easy setup. A web browser interface is also provided.3 4K Ultra HD The DM-16X16-CPU3 is designed to meet the extreme bandwidth requirements for handling 4K and Ultra HD video signals. Support for 4K video also ensures support for the latest generation of computers and monitors with native resolutions beyond 1080p and WUXGA 4 Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 �� CRESTRON, DigitalMedia 8G+11 Technology The DM-16X16-CPU3 provides full support for Crestron DigitalMedia 8G+ devices as well as first -generation DM CAT 8,10 and DM Fiber 9,10 products, letting you take advantage of the latest Crestron DigitalMedia 8G+ technology. A DigitalMedia 8G+ system handles high resolution video signals and can simultaneously distribute stereo and multichannel surround sound signals that support high bitrate 7.1 audio formats as well as uncompressed linear PCM. Signals are transported over one CAT type twisted pair cable or one strand of multimode or single -mode fiber. HDBase7 Certified Using DigitalMedia 8G+® technology, the DM-16X16-CPU3 can be connected directly to an HDBaseT compliant device without requiring a DM transmitter or receiver. H.264 Streaming The DM-16X16-CPU3 streaming input capability enables IP cameras and other H.264 encoded sources to be distributed via DigitalMedia alongside HDMI and other non -streaming sources. It also allows DM switchers to be bridged together for simplified routing of HD content between buildings and global offices. Large-scale streaming to computers and mobile devices can be facilitated through integration with a streaming media system such as a Wowza® or Kaltura° media system. Built -In CONTENT LAN Port Any streaming input or output may be configured to stream via the CONTENT LAN or LAN port of the DM switcher or via a dedicated CONTENT LAN port of a DMC Series input or output card. Control and content can be combined on a single network or can be isolated onto separate networks. Modular Architecture The DM-16X16-CPU3 features a modular architecture with 16 input card slots and 8 dual output card slots. A wide selection of input cards is offered to support a complete range of digital and analog AV signal types as specified in the following specifications table. Output Expansion An HDMI pass -through output is provided on every input card to allow the inputs of up to five DM switchers to be daisy -chained, enabling the configuration of very large distribution systems with many outputs. Using five DM-16X16-CPU3 switchers, for example, it is possible to support up to 80 separate outputs. QuickSwitch HD` Technology Digital media signals are typically encrypted to protect against unauthorized viewing. After authenticating displays or signal processors, a source device must issue a key before delivering an output signal. Crestron QuickSwitch HD technology manages these keys to ensure fast, reliable switching and immunity to blackouts. NOTE: QuickSwitch HD technology requires the use of a scaling HDMI output, which is available on DigitalMediaT" devices such as the DM-RMC-4KZ-SCALER-C and DMC-4KZ-HDO. Auto -Locking® Technology Crestron Auto -Locking technology enables super fast signal switching by instantaneously configuring every device in the signal path as soon as the signal hits the first device. Auto -Locking technology virtually eliminates any noticeable gap while switching. EDID Format Management DigitalMedia technology manages the EDID (Extended Display Identification Data) that devices use to communicate to eliminate conflicts that may arise when one source is routed to multiple displays or audio components. Via Crestron Toolbox software, the format and resolution capabilities of each device can be assessed, allowing the installer to properly configure EDID. A Scaler for Every Display Installing select output cards into the DM-16X16-CPU3 or connecting a DM receiver with built-in HD and 4k scalers to the DM-16X16-CPU3 allows for high-performance scaling. Independent scalers placed at every display device allow for the routing of multiple sources to many different display devices 13 The Distributed Scaler Approach ensures an optimal image on every screen and allows a high-res computer source to be viewed on any display in the building. Versatile Audio Routing HDMI is the key to handling 7.1 surround sound formats such as Dolby° TrueHD, Dolby Atmos®, and DTS HD Master Audio'". To share these audio sources with multiple audio zones, the DM-16X16-CPU3 allows for the simultaneous distribution of multichannel surround sound and two -channel stereo signals from the same HDMI source. The digital stereo signal is converted to analog to enable sharing via a Sonnex° Multiroom Audio System or any other audio distribution system. The DM-16X16-CPU3 also allows surround sound processors and amplifiers to be located centrally instead of at the display location via optional local HDMI outputs. Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1800.237.2041 �� CRESTRON. Built-in Ethernet Switch The DM-16X16-CPU3 includes an integrated Ethernet switch with a gigabit LAN port. In addition to transporting digital video and audio, a DigitalMedia system can also extend a 100 Mbps Ethernet link to each display and source device via select DM receivers and transmitters, providing high-speed connectivity for any room device that requires a LAN connection. Ethernet is also utilized internally by the Crestron control bus to manage the DM devices in the system and provide display control in each room. Private Network Mode To streamline its implementation on a corporate or university LAN, the DM-16X16-CPU3 employs Private Network Mode to provide a single -point connection for the complete system. Using Private Network Mode, the DM-16X16-CPU3 requires just one IP address for the complete DM network. USB Signal Routing The DM-16X16-CPU3 supports USB HID (Human Interface Device) signal routing so that a USB HID compliant keyboard and/or mouse can provide local control for devices in other locations 16 USB HID connectivity is provided through select DM receivers, transmitters, and input cards. Connect a USB over Ethernet Extender host module (USB-EXT-DM-LOCAL12) to a host that you would like to communicate with and install a device module (USB-EXT-DM-REMOTE12) at every display location to connect keyboards, gaming controllers, mice, or other devices. CEC Embedded Device Control Through its connection to the control system, the DM-MD16X16-CPU3 provides a gateway for controlling many devices right through their HDMI or HDBaseT connections, potentially eliminating the need for any dedicated control wires or IR emitters.13 Web Browser Control The DM-MD16X16-CPU3 also includes a built-in web server that allows functions such as Ethernet configuration, routing, and firmware upgrades to be performed.3 Upgrading an existing DM switcher that has older multi -gang DMCO-series output cards? Use the online Output Card Additions and Upgrades Tool to update your existing output cards and switcher to the new single -gang output card format. Refer to the DigitalMedia Resources Webpage at www.crestron.com/dmresources/for additional design tools and reference documents. Specifications Maximum Cable Lengths Cable Type Resolution DM-CBL-ULTRA DM-CBL-8G Third -Party DM® Ultra DM 8G® CAT5e (or Cable Cable higher) 1920x1080 FHD 1080p 1920x1200 WUXGA 1600x1200 UXGA 2048x1080 DO 2K 2048x1152 QWXGA 2560x1080 UWFHD 2560x1080 WQHD 2560x1600 WQXGA 3840x2160 4K UHD 4096x2160 DO 4K 330 ft (100 m) 330 ft 330 ft (100 m) (100 m) 230 ft 165 ft (70 m) (50 m) Cable Type Resolution CRESFIBERBG Third -Party OM3 CresFiber® 8G Multimode Fiber Multimode Fiber 1920x1080 FHD 1080p 1920x1200 WUXGA 1600x1200 UXGA 2048x1080 2K DO @ 24Hz 1000 ft (300 m) via 500 ft (150 m) via DM 8G Fiber cards DM 8G Fiber cards Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 �� CRESTRON. Resolution Cable Type CRESFIBER8G-SM Third -Party G.652.1) CresFiber8G (or higher) Single -Mode Fiber Single -Mode Fiber 1920x1080 FHD 1080p 1920x1200 WUXGA 7.5 miles (12 km) via DM 8G SM Fiber cards 1600x1200 UXGA 2048x1080 2K DCI @ 24Hz Video Switcher 16x16 digital matrix, modular input/output cards, Crestron QuickSwitch HD- technology Input Signal Configurable via modular plug-in cards Types supporting HDMI° (DVI & Dual -Mode DisplayPort compatible 12), DVI, 3G-SDI, RGB/VGA, component, S-Video, composite (NTSC & PAL), DM 8G+° & HDBaseT°, DM 8G° Fiber, DM 8G SM Fiber, DM® CAT (legacy), DM Fiber (legacy), & H.264 streaming (legacy), & H.264 streaming (All input cards also include HDMI pass -through outputs, and most digital audio input cards also include analog stereo pass -through audio outputs) NOTE: For additional specifications, refer to the DMC Series input and output card spec sheets. Communications Ethernet 100/1000 Mbps, auto -switching, auto -negotiating, auto -discovery, full/half duplex, industry -standard TCP/IP stack, UDP/IP, CIP, DHCP, SSL, TLS, SSH, SFTP (SSH File Transfer Protocol), FIPS 140-2 compliant encryption, IEEE 802.1X, SNMP, IPv4 or IPv6, Active Directory authentication, IIS v.6.0 Web Server, SMTP e-mail client, Private Network Mode USB USB signal routing via select input cards, transmitters, receivers, and extenders16; USB computer console port for setup DigitalMedia DM 8G+, DM 8G Fiber, DM 8G SM Fiber, DM Fiber, DM CAT, HDCP 2.24, EDID, CEC, PoDM, PoDM+, Ethernet HDBaseT HDCP 2.24, EDID, CEC, RS-232, PoH, Ethernet HDMI HDCP 2.24, EDID, CEC Output Signal Configurable via modular plug-in cards Types supporting HDMI (DVI compatible15), DM 8G+ NOTE: Supports management of HDCP and EDID; HDBaseT, DM 8G Fiber, DM 8G SM Fiber, supports management of CEC between connected HDMI & & CAT (legacy), DM Fiber (legacy), & H.264and HDBaseT devices and a control system.14 For additional streaming (All input cards also include HDMI specifications, refer to the DMC Series input and output pass -through outputs) card spec sheets. Backplane 12.5 Gbps Data Rate Card Slots NOTE: For additional specifications, refer to the DMC 1 -16 (16) DM switcher input card slots; Series input and output card spec sheets. Each slot accepts (1) DMC-series input card Audio DM OUTPUTS (8) DM switcher output card slots; 1-16 Each slot accepts (1) DMC-series output card Switcher 16x16 digital multichannel audio -follow -video Connectors matrix switching, plus independent 16x16 LAN stereo matrix for audio breakaway Input Signal Configurable via modular plug-in cards CONTENT Types supporting HDMI (Dual -Mode DisplayPort compatible 12), 3G-SDI, analog (stereo 2-channel), SPDIF, DM 8G+ & HDBaseT, DM 8G Fiber, DM 8G SM Fiber, DM CAT (legacy), DM Fiber (legacy), & H.264 streaming Output Signal Configurable via modular plug-in cards Types supporting HDMI, analog (stereo 2-channel), SERVICE DM 8G+ & HDBaseT, DM 8G Fiber, DM 8G SM Fiber, DM CAT (legacy), DM Fiber (1) 8-pin RJ45 female; 100Base-TX/1000Base-T Ethernet port (1) 8-pin RJ45 female; 100Base-TX/1000Base-T Ethernet port; Provides a dedicated LAN connection for streaming only, used in lieu of streaming via the LAN port of the switcher or the CONTENT LAN port of a DMC Series input or output card (1) 8-pin RJ45 female; 100Base-TX/1000Base-T Ethernet port; For factory use only Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 c� CRESTRONI USB (1) USB Type A connector, female; CONTENT USB 2.0 host port for USB flash drive; (rear) For save/load of EDID settings and firmware update 100-240 (1) IEC 60320 C14 mains power inlet; V-6-2.5A Mates with included power cord 50/60 Hz SERVICE G (1) 6-32 screw, chassis ground lug (rear) COMPUTER (1) USB Type B female; (front) USB computer console port (6 ft cable included) Controls & Indicators LCD Display Green LCD dot matrix, 128 x 64 resolution, adjustable LED backlight, displays inputs/outputs by name, video & audio signal information, Ethernet configuration and setup menus SOFTKEYS (4) Push buttons for activation of LCD driven functions HW-R (1) Recessed push button for hardware reset, reboots the switcher ROUTE (1) Push button and red LED, selects ROUTE mode to allow routing changes VIEW (1) Push button and red LED, selects VIEW mode for viewing current routes INFO (1) Push button and red LED, selects INFO mode for viewing AV and device info MENU (1) Push button, steps menu back one level ENTER (1) Push button, executes highlighted menu or value AUDIO (1) Push button & red LED, selects audio routing view VIDEO (1) Push button & red LED, selects video routing view USB (1) Push button & red LED, selects USB routing view Quick -Adjust (1) Continuous turn rotary encoder, adjusts Knob menu parameters IN 1 -16 (16) Push buttons and red LEDs, each button selects the corresponding input for routing OUT 1 -16 (16) Push buttons and red LEDs, each button selects the corresponding output for routing LAN (rear) (2) LEDs; Left LED, green indicates 100Base-TX link is established, amber indicates 100013ase-T link is established; Right LED, flashing amber indicates Ethernet activity (2) LEDs; Left LED, green indicates 1006ase-TX link is established, amber indicates 100013ase-T link is established; Right LED, flashing amber indicates Ethernet activity (2) LEDs; Left LED, green indicates 1006ase-TX link is established, amber indicates 100013ase-T link is established; Right LED, flashing amber indicates Ethernet activity Power Requirements Main Power 6-2.5 A @ 100-240 VAC, 50/60 Hz Power 440 W typical Consumption Available Refer to the specifications for each DM 8G+ PoDM/PoH input and output card Power Environmental Temperature 32' to 104' F (0' to 40' C) Humidity 10% to 90% RH (noncondensing) Heat 1500 BTU/hr Dissipation Ambient Noise 31.5 to 36 dBA typical; 29 to 30 dBA idle Enclosure Chassis Metal with black finish, vented sides, fan -cooled Front Panel Metal, black finish with polycarbonate label overlay Mounting Freestanding or 7 RU 19 in. (483 mm) rack -mountable (adhesive feet and rack ears included) Dimensions Height 12.22 in. (311 mm) without feet Width 17.28 in. (439 mm), 19.06 in. (485 mm) with rack ears Depth 15.65 in. (398 mm) without cards Weight 28.4 lb (12.9 kg) without cards Models DM-MD16X16-CPU3 Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 Available Accessories DMC-4KZ-C DigitalMedia 8G+® 41<60 4:4:4 HDR Input Card for DM° Switchers, HDBaseT° Compatible DMC-4KZ-C-DSP DigitalMedia 8G+® 41<60 4:4:4 HDR Input Card w/Downmixing for DM° Switchers, HDBaseT° Compatible DMC-4KZ-HD HDMI° 41<60 4:4:4 HDR Input Card for DM° Switchers DMC-4KZ-HD-DSP HDMI° 41<60 4:4:4 HDR Input Card w/Downmixing for DM° Switchers DMC-4KZ-CO-HD 2-Channel DigitalMedia 8G+® 41<60 4:4:4 HDR Output Card for DM° Switchers DMC-4K-CO-HD-HDCP2 2-Channel HDBaseT° Certified 4K DigitalMedia 8G+® Output Card for DM° Switchers DMC-4K-HDO 2-Channel 4K Scaling HDMI° Output Card for DM° Switchers DMC-DVI DVI/VGA Input Card for DM° Switchers DMC-HDO 2-Channel HDMI° Output Card for DM° Switchers DMC-S DigitalMedia 8GT" Fiber Input Card for DM° Switchers DMC-S2 DigitalMedia 8GTM Single -Mode Fiber Input Card for DM° Switchers DMC-S2-DSP DigitalMedia 8GTM Single -Mode Fiber Input Card w/Downmixing for DM° Switchers DMC-S2O-HD 2-Channel DigitalMedia 8GT"" Single -Mode Fiber Output Card for DM° Switchers DMC-SDI 3G-SDI Input Card for DM° Switchers DMC-S-DSP DigitalMedia 8GT" Fiber Input Card w/Downmixing for DM° Switchers DMC-SO-HD 2-Channel DigitalMedia 8GT" Fiber Output Card for DM° Switchers DMC-STIR Streaming Input Card for DM° Switchers DMC-STRO Streaming Output Card for DM° Switchers DMC-VGA VGA/Video Input Card for DM° Switchers DMC-VID4 Quad Video Input Card for DM° Switchers DMC-VID-BNC BNC Analog Video Input Card for DM° Switchers DMC-VID-RCA-A RCA Analog Video Input Card w/Analog Audio for DM° Switchers DMC-VID-RCA-ID RCA Analog Video Input Card w/SPDIF Audio for DM° Switchers DM-PSU-B-PLUS 8-Port PoDM+ Power Supply for DM 8G+® 1/0 Cards DM-PSU-16-PLUS 16-Port PoDM+ Power Supply for DM 8G+® 1/0 Cards DM-PSU-ULTRA-MIDSPAN DigitalMediaTM Ultra Midspan PoDM++ Injector USB-EXT-DM-LOCAL USB over Ethernet Extender with Routing, Host Module USB-EXT-DM-REMOTE USB over Ethernet Extender with Routing, 4-Port Device Module DM-8G-CONN-100 Connectors for DM-CBL-BG DigitalMedia 8GT" Cable, 100- Pack DM-8G-CONN-WG-100 Connectors with Wire Guide for DM-CBL-BG DigitalMedia 8GTM Cable,100-Pack DM-BG-CRIMP Crimping Tool for DM-BG-CONN DM-BG-CRIMP-WG Crimping Tool for DM-BG-CONN-WG DM-CBL-8G-NP-SP1000 DigitalMedia 8GT" Cable, non -plenum, 1000 ft spool DM-CBL-8G-P-SP1000 DigitalMedia 8GT"" Cable, plenum, 1000 ft spool D M-CBL-U LTRA-LSZH-SP1000 DigitalMediaT" Ultra Cable, Low Smoke Zero Halogen, 1000 ft spool (Available only in Europe) D M-CBL-U LTRA-NP-SP1000 DigitalMediaTM Ultra Cable, Non -Plenum Type CMR, 1000 ft spool DM-CBL-ULTRA-PC-10 DigitalMediaTM Ultra Patch Cable,10 ft (3 m) D M-CBL-U LTRA- P-S P10 0 0 DigitalMediaTM Ultra Cable, Plenum Type CMP,1000 ft spool Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 �c� CREST14iDN DM-CONN-20 Connectors for DM-CBL DigitalMedia'" Cable & DM-CBL- ULTRA DigitalMedia Ultra Cable, 20-Pack D M-CO N N-U LTRA-RECP-50 DigitalMedia'" Ultra Keystone RJ45 Jack, 50-Pack w/Termination Tool DM-RPP-K24 DigitalMedia'" 24-Port Keystone Patch Panel CRESFIBER8G-NP-SP1000 CresFiber° 8G Multimode Fiber Optic Cable, 50/125 x4 breakout, non -plenum, 1000 ft spool CRESFIBER8G-P-SP1000 CresFiber® 8G Multimode Fiber Optic Cable, 50/125 x4 breakout, plenum, 1000 ft spool CRESFIBER8G-SM-CONN-LC-12 Connectors for CresFiber° 8G Single -Mode Fiber Optic Cable, LC, 12-Pack CRESFIBER8G-SM-P-SP2KM CresFiber° 8G Single -Mode Fiber Optic Cable, plenum, 2 km spool CRESFIBER-CONN-SC50UM-12 Connectors for CresFiber® 8G Multimode Fiber Optic Cable, SC 50pm,12-Pack CRESFIBER-TK CresFiber° Termination Kit (AFL Telecommunications®) Notes: 1. All output types are configured in pairs except for streaming (a single streaming output occupies the space of two outputs of any other type). To configure a complete DM switcher with output and input cards, use the online DigitalMedia Switcher Configuration Tool. Current DM switch ers use DMC-series "single -gang" output cards. For older DM switchers with DMCO-series "multi -gang" output cards, use the online Output Card Additions and Upgrades Tool to update your existing output cards and switcher to the new single -gang output card format. 2. Control via the DM network requires a Crestron control system, sold separately. 3. Configuration of input cards, output cards, and endpoints is not supported. 4. 41<60 4:4:4, HDR, Ultra HD, and HDCP 2.2 are currently supported over HDMI, DM 8G+, and HDBaseT using select input and output cards. Refer to the specifications for each input/output card and each connected device for its full capabilities. 5. The maximum cable length for DigitalMedia 8G+ or HDBaseT is dependent upon the type of cable, the choice of input/output card, and the resolution of the video signal. Refer to the "Maximum DM 8G Cable Lengths" table for a detailed overview. Crestron legacy cable models DM-CBL DigitalMedia Cable and DM-CBL-D DigitalMedia D Cable support the same resolutions and cable lengths as CATSe. Shielded cable and connectors are recommended to safeguard against unpredictable environmental electrical noisewhich may impact performance at resolutions above 1080p. DM 8G+ is compatible with HDBaseT Alliance specifications for connecting to HDBaseT compliant equipment. 6. The maximum cable length for DigitalMedia 8G'" Fiber is 1000 ft (300 m) using CRESFIBER8G multimode fiber optic cable, or 500 ft (150 m) using CRESFI BER (legacy) or third -party OM3 multimode fiber optic cable. 7. The maximum cable length for DigitalMedia 8G Single -Mode Fiber is 7.5 miles (12 km) using CRESFIBER8G-SM or third -party G.652.D (or better) single -mode fiber optic cable. 8. The maximum cable length for DigitalMedia CAT is 450 ft (137 m) using DM-CBL DigitalMedia Cable. Actual cable length depends upon multiple factors. Up to two DM Repeaters (Model DM -DR) may be required. 9. The maximum cable length for DigitalMedia Fiber is 1000 ft (300 m) using CRESFI BER (legacy), CRESFI BER8G, or third -party OM2/OM3 duplex multimode fiber optic cable. 10. Referto the Crestron DigitalMedia Design Guide, Doc. #4546,for complete system design guidelines. All wire and cables are sold separately. 11. Streaming outputsupports 2-channel stereo audio only. Multichannel surround sound audio sources cannot be streamed unless downmixed to stereo. Stereo downmix capability requires a "DSP" type DM switcher input card, sold separately. 12. Any HDMI inputcan supporta DVI or Dual -Mode DisplayPort signal using a suitable adapter or interface cable. 13. Item(s) sold separately. 14. Control ofthird-party HDBaseT devices using CEC is only supported via 4K DM 8G+ inputand outputcards. 15. DVI output is supported via an HDMI output port using a suitable adapter or interface cable. CBL-HD-DVI interface cables are available separately. 16. Manages the routing of USB HID signals between peripheral DM devices and input cards that are equ ipped with USB HID ports. Also programmableto manage the routing of USB signals between Crestron USB over Ethernet Extender modules (USB-EXT-DM, sold separately). Refer to the USB-EXT-DM spec sheetfor more information. This product may be purchased from select authorized Crestron dealers and distributors. To find a dealer or distributor, please contact the Crestron sales representative for your area. A list of sales representatives is available online at www.crestron.com/How-To-Buy/Find-a-Representative or by calling 855-263-8754. This product is covered under the Crestron standard limited warranty. Refer to www.crestron.com/warranty for full details. The specific patents that cover Crestron products are listed online at pa tents.c restro n.co m. Certain Crestron products contain open source software. For specific information, please visit www.crestron.com/opensource. Crestron, the Crestron logo, 3-Series, Auto -Locking, CresFiber, Crestron Toolbox, DigitalMedia, DigitalMedia 8G, DigitalMedia 8G+, DM, DM 8G, DM 8G+, QuickSwitch HD, and Sonnex are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Active Directory is either a trademark or registered trademark of Microsoft Corporation in the United States and/or other countries. DisplayPort is either a trademark or registered trademark of VESA in the United States and/or other countries. Dolby, the Dolby logo, and Dolby Atmos are either trademarks or registered trademarks of Dolby Laboratories in the United States and/or other countries. The DTS-HD logo and DTS-HD Master Audio are either trademarks or registered trademarks of DTS, Inc. in the United States and/or other countries. HDBaseT and the HDBaseT logo are either trademarks or registered trademarks of the HDBaseT Alliance in the United States and/or other countries. HDMI and the HDMI logo are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other countries. Kaltura is either a trademark or registered trademark of Kaltura, Inc. in the United States and/or other countries. Wowza is either a trademark or registered trademark of Wowza Media Systems, LLC in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this documentto refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2020 Crestron Electronics, Inc. Rev 01/23/20 Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 �� CRESTRON 1728i (439 mm) c Ow —o o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 12.22 o o (311 rr ® o 0 0 0 0 o 0 0 0 0 0 0 o a o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 40nrrmmnscsue ® ° 0 0 0 15.31 in. (389 mm) 15.65 in. (398 mm) Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 CRESTRON. www.crestron.com 1 800.237.2041 0 ® ®' '® e ® ®o o ® o 0 0 0 0 0 of 0 oa0 oJo 0 0 0 LO NOTE: Shown without input and output cards installed. All input and output cards sold separately. Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 CRESTRON. www.crestron.com 1 800.237.2041 > DigitalMedia 8G+° receiver and display controller > Connects to a DMA switcher or transmitter over a, type twisted pair cable IY > HDBaseT® compatible — Enables direct connectic HDBaseT certified equipment > Provides one HDM10 or DVI display output12,11 > Handles UHD and 4K video resolutions up to 4K6( > Handles HDR (High Dynamic Range) video (HDR1( > Handles 3D video and Deep Color > Handles Dolby® TrueHD, DolbyAtmos®, DTS HD', DTS:X-*, and uncompressed 7.1 linear PCM audio > HDCP 2.2 compliant > Supports cable lengths up to 330 ft (100 m) for all to UHD and 4K using DM Ultra cable M > Supports cable lengths up to 330 ft (100 m) for 10< and 2K using DM 8(30 cable or CAT5eM > Supports cable lengths up to 230 ft (70 m) for UHD and 4K using DM 8G cable, or 165 ft (50 m) using CAT5eV] > Provides a 10/100 Ethernet LAN connection > Enables device control via CEC, IR, RS-232, and Ethernet > Compatible with Crestron® USB over Ethernet Extenders 161 > Allows quick, easy setup and diagnostics > Low -profile surface mount design > Powered via the DM connection or local power pack (included) 14.51 The DM-RMC-4KZ-100-C provides a simple one -box interface solution for a single display device as part of a complete Crestron° DigitalMedia'" system. It functions as a DM 8G+° receiver and control interface, providing a single HDMI° output along with Ethernet, RS-232, and IR control ports. In addition to DM 8G+, it is also compatible with HDBaseT°, which allows it to be connected directly to an HDBaseT certified source. Its compact, low -profile design allows the DM-RMC-4KZ-100-C to be installed discreetly behind a flat panel display or above a ceiling mounted projector. It connects to the head end or source location using a single CAT type twisted pair cable.[' 21 4K60 4:4:4 & HDR Support Crestron DigitalMedia (DM°) was the world's first AV signal distribution solution to deliver end -to -end 4K signal management for large-scale commercial and residential applications. DM "4KZ" endpoints and cards enable new and existing DM systems to handle full 41<60 4:4:4 video signals, as well as HDR video signals (HDR10), without having to replace any wiring or switchers. Any Crestron DM system that supports 4K can be upgraded to handle 4K60 4:4:4 and HDR by simply installing DM 4KZ based cards, transmitters, and receivers. The DM-RMC-4KZ-100-C is designed to replace an existing DM-RMC-4K-100-C receiver without requiring any extra configuration or programming.['] DM 4KZ technology employs VESA° Display Stream Compression (DSC) to enhance the capabilities of DigitalMedia to handle the extreme bandwidth requirement of resolutions beyond 41<30 4:4:4 and 41<60 4:2:0. DSC is a lightweight, line -based 2:1 compression standard that delivers visually lossless performance for 4K60 4:4:4 and HDR signals. DSC is applied only to 4K60 4:4:4 and HDR input signals. All other signals are transported uncompressed. HDBaseT® Compatible Crestron DigitalMedia 8G+ technology is designed using HDBaseT Alliance specifications, ensuring interoperability with other HDBaseT certified products. Via its DM 8G+ input, the DM-RMC-4KZ-100-C can be connected directly to an HDBaseT compliant source without requiring a DM transmitter. Multimedia Display Interface A single HDMI digital AV output port is provided on the DM-RMC-4KZ-100-C for connection to a display or other device. The HDMI output can also handle DVI signals using an appropriate adapter or interface cable.11A A single CAT type cable connects the DM-RMC-4KZ-100-C to a DM switcher or transmitter, or to an HDBaseT source, transporting video, audio, control, networking, and power signals all through one simple RJ45 connection.' 4,11 Multiple DM-RMC-4KZ-100-Cs may be installed to handle each display in a multiroom distribution system, all fed from a central DM -MD series switcher. Or, a single DM-RMC-4KZ-100-C can be fed straight from a DM 8G+ or HDBaseT transmitter, affording a simple solution for extending a computer or AV signal to a single display. DM-RMC-4KZ-100-C — Left, Front, and Right Side Views LAN Connectivity Along with high -definition AV and control, DigitalMedia also integrates high-speed Ethernet networking for a total signal distribution solution. The DM-RMC-4KZ-100-C includes a 10/100 Ethernet port, which can be used to provide a convenient LAN connection for a local network device. Embedded Device Control The DM-RMC-4KZ-100-C includes built-in RS-232, IR, and Ethernet control ports to enable programmable control of the display device connected to it (via a control system). It also offers an alternative to such conventional control methods by harnessing the CEC (Consumer Electronics Control) signal embedded in HDMI. Through its connection to the control system, the DM-RMC-4KZ-100-C provides a gateway for controlling the display device right through the HDMI connection, potentially eliminating the need for any dedicated control wires or IR emitters. USB Signal Extension (optional) DigitalMedia allows for the routing of USB signals alongside video and audio. USB signal extension is enabled on the DM-RMC-4KZ-100-C by adding a Crestron USB over Ethernet Extender Module (model USB-EXT- DM-LOCAL or USB-EXT-DM-REMOTEV" Low -Profile Installation The DM-RMC-4KZ-100-C mounts conveniently to a wall, ceiling, or other flat surface. At just over one inch deep, it fits easily behind a flat panel display or above a ceiling -mounted projector. The unit can be powered using the wall mount power pack (included), or PoDM (Power over DigitalMedia) for a true one -wire solution J451 All connections and LED indicators are positioned on the sides, ensuring optimal access and visibility for a clean, serviceable installation. An array of indicators is provided for easy setup and troubleshooting. Please refer to the DigitalMedia webpage at https://www.crestron.com/ digitalmedi,, for additional design tools and reference documents. SPECIFICATIONS Video Maximum Resolutions: Scan Type Resolution Frame Rate Color Sampling Color Depth Progressive 4096x2160 DCI 4K 3840x2160 4K UHD 24 Hz 4:4:4 36 bit 30 Hz 4:4:4 36 bit 60 Hz 4:2:2 36 bit 60 Hz 4:4:4 24 bit 2560x1600 WQXGA 60 Hz 4:4:4 36 bit 1920x1080 HD1080p 60 Hz 4:4:4 36 bit Interlaced 1920x1080 HD1080i 30 Hz 4:4:4 36 bit NOTE: Common resolutions are shown; other custom resolutions are supported at pixel clock rates up to 600 MHz Input Signal Types: DM 8G+ & HDBaseT w/HDR10, Deep Color, 3D, & 41<60 4:4:4 support Output Signal Types: HDMI w/HDR10, Deep Color, 3D, & 4K60 4:4:4 supportM (DVI compatibleN) Copy Protection: HDCP 2.2 Audio Input Signal Types: DM 8G+, HDBaseT Output Signal Type: HDMI Formats: Dolby Digital°, Dolby Digital EX, Dolby Digital Plus, Dolby TrueHD, DolbyAtmos, DTS°, DTS ES, DTS 96/24, DTS HD High Res, DTS HD Master Audio, DTS:X, LPCM up to 8 channels Communications Ethernet: 10/100 Mbps, auto -switching, auto -negotiating, auto -discovery, full/half duplex, DHCP RS-232: 2-way device control and monitoring up to 115.2k baud with hardware and software handshaking (via control system) IR/Serial: 1-way device control via infrared up to 1.1 MHz or serial TTU RS-232 (0-5 Volts) up to 19.2k baud (via control system) DigitalMedia: DM 8G+, HDCP 2.2, EDID, CEC, PoDM, Ethernet HDBaseT: HDCP 2.2, EDID, CEC, RS-232, PoE, Ethernet HDMI: HDCP 2.2, EDID, CEC NOTE.- Supports management of HDCP and EDID; supports management of CEC between the connected HDMI device and a control system Connectors LAN: (1) 8-pin RJ45 connector, female, shielded; 10Base-T/100Base-TX Ethernet port COM: (1) 5-pin 3.5 mm detachable terminal block; Bidirectional RS-232 port; Up to 115.2k baud, hardware and software handshaking support IR 1 — 2: (1) 4-pin 3.5 mm detachable terminal block; Comprises (2) IR/Serial ports; IR output up to 1.1 MHz; 1-way serial TTURS-232 (0-5 Volts) up to 19200 baud 24VDC 0.75A MAX: (1) 2.1 x 5.5 mm DC power connector; 24 Volt DC power input; PW-2407WU power pack included DM IN: (1) 8-pin RJ45 connector, female, shielded; DM 8G+ input, HDBaseT compliant; PoDM PD port (HDBaseT PoE compatible) [4,51; Connects to the DM 8G+ output of a DM switcher, transmitter, or other DM device, or to an HDBaseT device, via CAT5e, Crestron DM-CBL-8G, or Crestron DM-CBL-ULTRA cable M HDMI OUT. (1) HDMI Type A connector, female; HDMI digital video/audio output (DVI compatible M) P] Ground: (1) 6-32 screw; Chassis ground lug Controls & Indicators LAN: (2) LEDs, green LED indicates Ethernet link status, amber LED indicates Ethernet activity RESET: (1) Recessed pushbutton, for hardware reset SETUP: (1) Red LED and (1) recessed pushbutton, for Ethernet setup 24VDC: (1) Green LED, indicates operating power supplied via PoDM, HDBaseT PoE, or local power pack DM IN: (2) LEDs, green LED indicates DM link status, amber LED indicates video and HDCP signal presence HDMI OUT. (1) Green LED, indicates video signal presence at the HDMI output Power Power Pack (included): Input: 100-240 Volts AC, 50/60 Hz Output: 0.75 Amps @ 24 Volts DC Model: PW-2407WU Power over DM (PoDM): IEEE 802.3at Type 1 Class 0 (12.95 W) compliant PoDM PD (Powered Device), capable of being powered by a PoDM PSE (Power Sourcing Equipment)141 Power over HDBaseT: IEEE 802.3at Type 1 Class 0 (12.95 W) compliant HDBaseT PoE PD (Powered Device), capable of being powered by an HDBaseT PoE PSE (Power Sourcing Equipment) N Environmental Temperature: 320 to 1040 F (00 to 400 C) Humidity: 10% to 90% RH (non -condensing) Enclosure Chassis: Metal, black finish, with (2) integral mounting flanges; vented front, top, and bottom Mounting: Freestanding, surface mount, or attach to a single rack rail Dimensions Height: 6.09 in (155 mm) Width: 5.63 in (143 mm) Depth: 1.08 in (28 mm) Weight 16.5 oz (468 g) iance UL Listed for US & Canada, CE, IC, FCC Part 15 Class B digital device Maximum Cable Lengths Cable Type: Resolution: DM-CBL-ULTRA DM° Ultra Cable DM-CBL-8G DM 8G® Cable CAT5e (or better) 0] 1920x1080 FHD 1080p 330 ft (100 m) 330 ft (100 m) 330 ft (100 m) 1920x1200 WUXGA 1600x1200 UXGA 2048x1080 DCI 2K 2048x1152 QWXGA 2560x1080 UWFHD 230 ft (70 m) 165 ft (50 m) 2560x1440 WQHD 2560x1600 WQXGA 3840x2160 4K UHD 4096x2160 DCI 4K MODELS & ACCESSORIES Available Models DM-RMC-4KZ-100-C: DigitalMedia 8G+®4K60 4:4:4 HDR Receiver & Room Controller 100 Included Accessories PW-2407WU: Wall Mount Power Pack 24VDC, 0.75A, Universal (Qty.1 included) Available Accessories DM-CBL-ULTRA-PC Series: DigitalMedia'" Ultra Patch Cables DM-CONN-ULTRA-RECP Series: DigitalMedia" Ultra Keystone RJ45 Jacks DM-CBL-ULTRA-NP Series: DigitalMedia'" Ultra Cable, Non -Plenum Type CMR DM-CBL-ULTRA-P Series: DigitalMedia'" Ultra Cable, Plenum Type CMP DM-CBL-ULTRA-LSZH Series: DigitalMediaTI Ultra Cable, Low Smoke Zero Halogen DM-CONN-20: Connectors for DM-CBL-ULTRA DigitalMedia Ultra Cable, 20-Pack DM-CBL-8G-NP Series: DigitalMedia 8G'" Cable, non -plenum DM-CBL-8G-P Series: DigitalMedia 8GT" Cable, plenum DM-8G-CONN-WG-100: Connectors with Wire Guide for DM-CBL-8G DigitalMedia 8GTI Cable, 100-Pack DM-8G-CRIMP-WG: Crimping Tool for DM-8G-CONN-WG DM-PSU-ULTRA-MIDSPAN: DigitalMediaT"' Ultra Midspan PoDM++ Injector CBL Series: Crestron° Certified Interface Cables CNSP-XX: Custom Serial Interface Cable IRP2: IR Emitter w/Terminal Block Connector USB-EXT-DM-LOCAL: USB over Ethernet Extender with Routing, Host Module USB-EXT-DM-REMOTE: USB over Ethernet Extender with Routing, 4-Port Device Module Notes: 1. The maximum cable length for DigitalMedia 8G+ (DM 8G+) or HDBaseT is dependent upon the type of cable and resolution of the video signal. Refer to the "Maximum Cable Lengths" table for a detailed overview. Crestron legacy cable models DM-CBL DigitalMedia Cable and DM-CBL-D DigitalMedia D Cable support the same resolutions and cable lengths as CAT5e. Shielded cable and connectors are required when bundling multiple cables in a wire run, and are recommended for all applications to safeguard against unpredictable environmental electrical noise which may impact performance at resolutions above 1080p. Refer to the Crestron DigitalMedia Design Guide, Doc. #4546 for complete system design guidelines. DM 8G+ is compatible with HDBaseT Alliance specifications for connecting to HDBaseT compliant equipment. All wire and cables are sold separately. 2. 41<60 4:4:4 performance and HDR support require the use of HDMI cables and couplers with a minimum TMDS bandwidth of 18 Gbps. If 4K60 4:2:0 or 4K30 4:4:4 performance is acceptable, cables and couplers with a minimum bandwidth of 10.2 Gbps may be used. Please be aware that bandwidth loss is cumulative, so performance may be reduced when inserting multiple cables and couplers inline. 3. The HDMI output requires an appropriate adapter or interface cable to accommodate a DVI signal. CBL-HD-DVI interface cables are available separately. 4. To power the DM-RMC-4KZ-100-C using PoDM (Power over DigitalMedia) requires connection to a DM switcher or other equipment that has a PoDM PSE port. Any wiring that is connected to a PoDM PSE port is for intra-building use only and should not be connected to a line that runs outside of the building in which the PSE is located. 5. To power the DM-RMC-4KZ-100-C using HDBaseT PoE requires connection to a switcher or other equipment that has an HDBaseT PoE PSE port. Any wiring that is connected to an HDBaseT PoE PSE port is for intra-building use only and should not be connected to a line that runs outside of the building in which the PSE is located. 6. USB over Ethernet Extender Modules are sold separately. Refer to the USB-EXT-DM-LOCAL and USB-EXT-DM-REMOTE spec sheets for more information. This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at https://www.crestron.com/How-To-Buy/Find-a-Representative or by calling 855-263-8754. The specific patents that cover this and other Crestron products are listed online at https://www.crestron.com/legal/patents. Certain Crestron products contain open source software. For specific information, visit https://www.crestron.com/opensource. Crestron, the Crestron logo, DigitalMedia, DigitalMedia 8G, DigitalMedia 8G+, DM, DM 8G, and DM 8G+ are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dolby, Dolby Atmos, and Dolby Digital are either trademarks or registered trademarks of Dolby Laboratories in the United States and/or other countries. DTS, DTS HD, and DTS:X are either trademarks or registered trademarks of DTS, Inc. in the United States and/or other countries. HDBaseT and the HDBaseT Alliance logo are either trademarks or registered trademarks of the HDBaseT Alliance in the United States and/or other countries. HDMI and the HDMI Logo are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other countries. VESA is either a trademark or registered trademark of Video Electronics Standards Association in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. 02018 Crestron Electronics, Inc. DM-RMC-4KZ-100-C DM 8G+04K60 4:4:4 HDR Receiver & Room Controller 100 Crestron Electronics, Inc. 15 Volvo Drive I Rockleigh, NJ 07647 All brand names, product names and trademarks are the property of their respective owners. Tel: 800.237.2041 / 201.767.3400 I Fax, 201.767.1903 ©2018 Crestron Electronics, Inc. wwoa.crestron.com Specifications subject to change without notice. Revised 06126118 4K60 4.4:4 support HDR10, Deep Color, and 3D video Dolby° TrueHD, DolbyAtmos°, DTS HD®, and uncompressed 7.1 linear PCM audio HDBaseT° compatibility HDCP 2.2 compliance HDMI° input (DVI and Dual -Mode DisplayPort— interface compatible) DM SG+® output for connection to a DM® switcher or receiver via a single CATSe (or higher) twisted pair cable Transmission distance up to 330 ft (100 m) for resolutions up to UHD and 4K using DM Ultra cable Transmission distance up to 330 ft (100 m) for 1080p, WUXGA, and 2K using DM 8G® cable or CATSe Transmission distance up to 230 ft (70 m) for UHD and 4K using DM SG cable or up to 165 ft (50 m) using CATSe Device control via CEC, IR, and RS-232 Powered via the DM connection or local power pack (included) Versatile mounting options including 1-gang electrical box, surface mounting, and attachment to rack rail Decorator -style faceplate and surface -mount bracket included Available in black or white finish The DM-TX-4KZ-100-C-1G wall plate transmitter provides a cost-effective solution for a single AV source as part of a complete Crestron® DigitalMedia'" system. Functioning as a DM 8G+® transmitter and control interface, the DM-TX-4KZ- 100-C-1G provides an HDMI° input and a DM 8G+ output as well as IR and RS-232 control ports. The DM-TX-4KZ-100- C-1G incorporates DM 4KZ technology, which enables 41<60 4:4:4 and HDR (High Dynamic Range) support.' The DM-TX- 4KZ-100-C-1G is also compatible with HDBaseT® technology. The DM-TX-4KZ-100-C-1G provides a 1-gang mountable design and is available in black (DM-TX-4KZ-100-C-1G-B-T) and white (D M-TX-4KZ-100-C-1 G-W-T). 4K60 4:4:4 and HDR Support DM 4KZ technology uses VESA® Display Stream Compression (DSC) to handle the extreme bandwidth requirement of resolutions beyond 41<30 4:4:4 and 41<60 4:2:0. DSC is a lightweight, line -based 2:1 compression standard that delivers visually lossless performance for 41<60 4:4:4 and HDR signals.' DSC is applied only to 41<60 4:4:4 and HDR input signals. All other signals are transported uncompressed. An existing 4K DigitalMedia system can be upgraded to handle 41<60 4:4:4 and HDR video with the installation of DM 4KZ cards, transmitters, and receivers. The upgrade can be accomplished without the need to replace wiring or switchers. The DM-TX-4KZ-100-C-1G can replace a DM-TX-4K-100-C-1G in an existing installation (additional programming may be required). DM 8G+ Technology Engineered for ultra high -bandwidth and ultimate scalability, Crestron DM 8G+ technology transports high -definition video, audio, power, Ethernet, and control signals over twisted pair copper wire. Uncompressed Full HD 1080p, WUXGA, and 2K signals are supported at distances up to 330 ft (100 m) using Crestron DM® Ultra cable, Crestron DM 8G19 cable, or third - party CAT5e (or higher). Higher resolution signals up to UHD and 4K are supported at distances up to 330 ft (100 m) using DM Ultra cable, 230 ft (70 m) using DM 8G cable, or 165 ft (50 m) using third -party CAT5e (or higher).2 HDBaseT Compatibility DM 8G+ technology is designed using HDBaseT Alliance specifications, ensuring interoperability with other HDBaseT certified products. Via the DM 8G+ output, the DM-TX-4KZ- 100-C-1G can be connected directly to a third -party HDBaseT compliant receiver or display device without requiring a DM receiver. Multimedia Computer/AV Interface A single HDMI input port is provided on the DM-TX-4KZ-100- C-1G for connection to a laptop computer, mobile device, or other AV source 3 A single CAT5e (or higher) cable connects the DM-TX-4KZ-100-C-1G to a DM switcher or receiver or to an HDBaseT device. Video, audio, control, networking, and power signals are transported through one RJ-45 connection.2,4,5 When used with a DM switcher, multiple DM-TX-4KZ-100-C- Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 �� CRESTRON 1G devices can be installed, enabling several AV input signals at different locations to be transmitted to multiple displays throughout a room or larger facility. When used with a single DM 8G+ receiver/room controller, the DM-TX-4KZ-100- C-1G extends an AV signal to a single display. Device Control The DM-TX-4KZ-100-C-1G includes built-in IR and RS-232 control ports to enable programmable control of the connected source device via a control system.b When connected to a control system, the DM-TX-4KZ-100-C-1G also provides a gateway for controlling the AV source through CEC (Consumer Electronics Control) over the HDMI input, potentially eliminating the need for a dedicated serial cable or IR emitter. Pass -through mode for RS-232 and CEC is also supported. For additional information, refer to Online Help Answer ID 1000497 on the Crestron website (www.crestron.com). Versatile Mounting Options The DM-TX-4KZ-100-C-1G is designed to be mounted into a 1-gang electrical box or plaster ring (not included). A black or white 1-gang decorator style faceplate is included to match the transmitter. Standard gang -box mounting enables installation adjacent to an Ethernetjack (Crestron MP-WP183 or equivalent).? Using the included mounting bracket, the DM-TX-4KZ-100- C-1G can also be attached to a suitable flat surface such as the underside of a table. As an additional mounting option, the DM-TX-4KZ-100-C-1G can be attached to a single rack rail. D M-TX-4KZ-100-C-1 G-B-T with Included Faceplate D M-TX-4KZ-100-C-1 G-B-T with Included Surface -Mount Bracket The DM-TX-4KZ-100-C-1G can be powered using the included wall mount power pack. Power via the DM connection can also be used to power the device. For additional design tools and reference documents, refer to the DigitalMedia resources web page at http://www. crestron. com/dmresources. Specifications Maximum Cable Lengths The following table lists resolutions and corresponding maximum cable lengths. Cable Type Resolution DMB-CBL- DM-CBL-BG Third -Party ULTRA DM® DM 8G® CAT5e (or Ultra Cable Cable Higher)2 1920x1080 FHD 1080p 1920x1200 WUXGA 1600x1200 UXGA 2048x1080 DCI 2K 2048x1152 330 ft QWXGA (100 m) 2560x1080 UWFHD 2560x1440 WQHD 2560x1600 WQXGA 3840x2160 4K UHD Video 330 ft (100 m) 230 ft (70 m) 330 ft (100 m) 165 ft (50 m) Input Signal HDMI with HDR10, Deep Color, 3D, and 41<60 Types 4:4:4 support (DVI and Dual -Mode DisplayPort'" interface compatible)3 Output Signal DM 8G+ and HDBaseT with HDR10, Deep Types Color, 3D, and 41<60 4:4:4 support Copy HDCP 2.2 Protection Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 Maximum The following table lists common resolutions. Resolutions Scan Type Resolution Frame Color Color Rate Sampling Depth 24 Hz 4:4:4 36 bit 3840x2160 36 bit 30 Hz 4:4:4 4K UHD 36 bit 60 Hz 4:2:2 Progressive 24 bit 60 Hz 4:4:4 60 Hz 4:4:4 2560x1600 36 bit WQXGA 1920x1080 60 Hz 4:4:4 36 bit HD 1080p Interlaced 1920x1080 30 Hz 4:4:4 36 bit HD 1080i NOTES: • Custom resolutions are supported at pixel clock rates up to 600 MHz. • Support of 4096x2160 resolutions is limited. For detailed information, refer to Online Help Answer ID 1000497 on the Crestron website (www.crestron.com). Audio Input Signal Types Output Signal Types Formats HDMI (Dual -Mode DisplayPort interface compatible)3 DM 8G+, HDBaseT Connectors, Front HDMI IN (1) 19-pin Type A connector, female; HDMI digital video/audio input (DVI and Dual -Mode DisplayPort interface compatible)3 IR OUT (1) 2-pin 3.5 mm detachable terminal block; IR/serial port;z IR output up to 1.1 MHz; 1-way serial TTL/RS-232 (0-5 V) up to 19200 baud COM (1) 3-pin 3.5 mm detachable terminal block; Bidirectional RS-232 port;2 Up to 115.2k baud, software handshaking support Connectors, Rear G (1) 6-32 screw; Chassis ground lug DM OUT (1) 8-pin RJ-45 female, shielded; DM 8G+ output, HDBaseT standard compliant; PoDM PD (Powered Device) port (HDBaseT PoE compatible);` 5 Connects to the DM 8G+ input of a DM switcher, receiver, or other DM device or to an HDBaseT device via CATSe, Crestron DM- CBL-8G, or Crestron DM-CBL-ULTRA cable 24VDC 0.75A (1) 2-pin 3.5 mm detachable terminal block; 24 VDC power input; PW-2407WUL power pack included Indicators POWER Dolby Digital°, Dolby Digital EX, Dolby Digital Plus, Dolby°TrueHD, DolbyAtmos°, DTS°, DTS ES, DTS 96/24, DTS HD° High Res, DTS VIDEO HD Master Audio—, LPCM up to 8 channels Communications RS-232 2-way device control and monitoring up to 115.2k baud with software handshaking via control system IR/Serial 1-way device control via infrared up to 1.1 MHz or serial TTL/RS-232 (0-5 V) up to 19.2k baud via control system DigitalMedia DM 8G+, HDCP 2.2, EDID, CEC, PoDM HDBaseT HDCP 2.2, EDID, CEC, PoE HDMI HDCP 2.2, EDID, CEC DM OUT (rear) Power (1) Green LED, indicates operating power supplied via PoDM, HDBaseT PoE, or local power pack (1) Green LED, indicates video signal presence at the HDMI input (2) LEDs, green LED indicates DM link status, amber LED indicates video and HDCP signal presence Power Pack Input:100-240 VAC, 50/60 Hz (Included) Output: 0.75 A @ 24 VDC Model: PW-2407WUL Power over IEEE 802.3at Type 1 Class 3 (12.95 W) DM (PoDM) compliant PoDM PD, capable of being powered by PoDM PSE (Power Sourcing Equipment)4 Power over IEEE 802.3at Type 1 Class 3 (12.95 W) HDBaseT compliant HDBaseT PoE PD, capable of being powered by HDBaseT PoE PSE5 Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 Power With 24 VDC: Consumption 5.55 W typical 3.31 W idle With PoDM or HDBaseT PoE: 5.43 W typical 3.25 W idle Environmental Temperature 32' to 95' F (0' to 35' C) Humidity 10% to 90% RH (non -condensing) Heat With 24 VDC: Dissipation 18.94 BTU/hr typical 11.29 BTU/hr idle With PoDM or HDBaseT PoE: 18.53 BTU/hr typical 11.09 BTU/hr idle Enclosure Construction Metal with white or black polycarbonate label overlay on front panel Flush Wall Mounts in 1-gang 2-1/8 in. deep electrical box Mount or plaster ring (not included), decorator style faceplate included Surface Surface -mount bracket included Mount Rack Mount Attaches to a single 19-inch EIA rack rail Dimensions Height 4.11 in. (105 mm) Width 1.72 in. (44 mm) Depth 2.20 in. (56 mm) Weight 8.0 oz (227 g) Compliance ETL (Intertek), CE, IC, FCC Part 15 Class B digital device Models D M-TX-4KZ-10 0-C-1 G-B-T DigitalMedia 4K60 4:4:4 Wall Plate Transmitter, Black D M-TX-4KZ-100-C-1 G-W-T DigitalMedia 4K60 4:4:4 Wall Plate Transmitter, White Included Accessories PW-2407WUL Wall Mount Power Pack, 24 VDC, 0.75 A, Flying Leads, Universal (Qty. 1 included) FP-G1-B-T (DM-TX-4KZ-100-C-1G-B-T only) Decorator Style Faceplate, 1-Gang, Black Textured (Qty. 1 included) FP-G1-W-T (DM-TX-4KZ-100-C-1G-W-T only) Decorator Style Faceplate, 1-Gang, White Textured (Qty.1 included) Available Accessories DM-PSU-ULTRA-MIDSPAN DigitalMedia Ultra Midspan PoDM++ Injector DM-CBL-ULTRA-PC-1.5 DigitalMedia Ultra Patch Cable, 1.5 ft (0.45 m) DM-CBL-ULTRA-PC-3 DigitalMedia Ultra Patch Cable, 3 ft (0.9 m) DM-CBL-ULTRA-PC-S DigitalMedia Ultra Patch Cable, 5 ft (1.5 m) DM-CBL-ULTRA-PC-7 DigitalMedia Ultra Patch Cable, 7 ft (2.1 m) DM-CBL-ULTRA-PC-10 DigitalMedia Ultra Patch Cable,10 ft (3 m) DM-CBL-ULTRA-PC-15 DigitalMedia Ultra Patch Cable, 15 ft (4.5 m) DM-CBL-ULTRA-PC-20 DigitalMedia Ultra Patch Cable, 20 ft (6 m) DM-CBL-ULTRA-PC-50 DigitalMedia Ultra Patch Cable, 50 ft (15 m) D M-CO N N-U LTRA-RECP-20 DigitalMedia Ultra Keystone RJ-45 Jack, 20-Pack with Termination Tool D M-CO N N-U LTRA-RECP-50 DigitalMedia Ultra Keystone RJ-45 Jack, SO -Pack with Termination Tool D M-CBL-U LTRA-NP-SP500 DigitalMedia Ultra Cable, Non -Plenum Type CMR, 500 ft Spool D M-CBL-U LTRA- N P-S P10 0 0 DigitalMedia Ultra Cable, Non -Plenum Type CMR, 1000 ft Spool D M-CBL-U LTRA- P-S P50 0 DigitalMedia Ultra Cable, Plenum Type CMP, 500 ft Spool D M-CBL-U LTRA- P-S P10 0 0 DigitalMedia Ultra Cable, Plenum Type CMP,1000 ft Spool Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 �c� CREST1410N D M-CBL-ULTRA-LSZH-SP500 DigitalMedia Ultra Cable, Low Smoke Zero Halogen, 500 ft Spool (Available only in Europe) D M-CBL-ULTRA-LSZH-SP1000 DigitalMedia Ultra Cable, Low Smoke Zero Halogen, 1000 ft Spool (Available only in Europe) DM-CONN-20 Connectors for DM-CBL-ULTRA DigitalMedia Ultra Cable, 20-Pack DM-CBL-8G-NP-SP500 DigitalMedia 8GTM Cable, Non -Plenum, 500 ft Spool DM-CBL-8G-NP-SP1000 DigitalMedia 8G Cable, Non -Plenum, 1000 ft Spool DM-CBL-8G-P-SP500 DigitalMedia 8G Cable, Plenum, 500 ft Spool DM-CBL-8G-P-SP1000 DigitalMedia 8G Cable, Plenum, 1000 ft Spool DM-8G-CONN-WG-100 Connectors with Wire Guide for DM-CBL-8G DigitalMedia 8G Cable,100-Pack DM-8G-CRIMP Crimping Tool for DM-8G-CONN DM-8G-CONN-WG Connectors with Wire Guide for DM-CBL-8G DigitalMedia 8G Cable DM-8G-CRIMP-WG Crimping Tool for DM-8G-00NN-WG CBL-HD-6 Crestron Certified HDMI Interface Cable, 18 Gbps, 6 ft (1.8 m) CBL-HD-12 Crestron® Certified HDMI Interface Cable, 18 Gbps, 12 ft (1.8 m) IRP2 IR Emitter Probe with Terminal Block Connector MP-WP183-B Media Presentation Wall Plate - Ethernet, Black MP-WP183-W Media Presentation Wall Plate - Ethernet, White Notes: 1. 4K60 4:4:4 performance and HDR support requirethe use of HDMI cables and couplers with a minimum TMDS bandwidth of 18 Gbps. If 41<60 4:2:0 or 4K30 4:4:4 performance is acceptable, cables and couplers with a minimum bandwidth of 10.2 Gbps can be used. Bandwidth loss is cumulative; therefore, performance maybe reduced when inserting multiple cables and couplers inline. 2. The maximum cable length for DM 8G+ or HDBaseT transmission is dependent upon the type of cable and resolution of the video signal. Refer to the Maximum Cable Lengths table for information. Crestron legacy cable models DM-CBL and DM-CBL-D supportthe same resolutions and cable lengths as CAT5e. Shielded cable and connectors are recommended to safeguard against unpredictable environmental electrical noise that may impact performance at resolutions above 1080p. Refer to the Crestron DigitalMedia System Design Guide (Doc.4546) for additional guidelines. DM 8G+ technology is compatible with the HDBaseT Alliance specifications for connecting to HDBaseT compliant equipment. All wire and cables are sold separately. 3. The HDM I input requires an appropriate adapter or interface cable to accommodate a DVI or Dual -Mode DisplayPort signal. CBL-HD-DVI interface cables are available separately. 4. In order for the DM-TX-4KZ-100-C-1-G to receive PoDM (Power over DigitalMedia), the device must connect to a DM switcher or other equipment that has a Po DM PSE port. Wiring that connects to a Po DM PSE port is for intrabuilding use only. 5. In order for the DM-TX-4KZ-100-C-1-G to receive HDBaseT PoE, the device must connectto equipmentthat has an HDBaseT PoE PSE port. Wiring that connects to an HDBaseT PoE PSE port is for intrabuilding use only. 6. The IR and RS-232 (COM) ports are enabled only when the DM-TX-4KZ- 100-C-1G connects to an Ethernet -enabled DM receiver or switcher that is addressable from a Crestron control system. 7. The DM-TX-4KZ-100-C-1G does not include an Ethernet port. Local Ethernet connectivity for external devices requires an M P-WP183 or equivalent Ethernetjack with a dedicated LAN connection. This product may be purchased from select authorized Crestron dealers and distributors. To find a dealer or distributor, please contactthe Crestron sales representative for your area. A list of sales representatives is available online at www.crestron.com/How-To-Buy/Find-a-Representative or by calling 855-263-8754. This product is covered under the Crestron standard limited warranty. Refer to www.crestron.com/warranty for full details. The specific patents that cover Crestron products are listed online at patents.crestro n.co m. Certain Crestron products contain open source software. For specific information, please visit www.crestron.com/opensource. Crestron, the Crestron logo, DigitalMedia, DigitalMedia 8G, DigitalMedia 8G+, DM, DM 8G, and DM 8G+ are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dolby, Dolby Atmos, and Dolby Digital are either trademarks or registered trademarks of Dolby Laboratories in the United States and/or other countries. DTS, DTS HD, and DTS HD Master Audio are either trademarks or registered trademarks of DTS, Inc. in the United States and/or other countries. HDBaseT and the HDBaseT Alliance logo are either trademarks or registered trademarks of the HDBaseT Alliance in the United States and/or other countries. HDMI and the HDMI logo are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other countries. DisplayPort and VESA are either trademarks or registered trademarks of Video Electronics Standards Association in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2019Crestron Electronics, Inc. Rev11/25/19 Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 www.crestron.com 1 800.237.2041 �� CRESTRON. 4.11 in. 2.60 in. 105 mm 66 mm 1.72 in. 44 mm POWER HDMI %q®E® IN OR OUT ® a 11 RiX Dom ® TX aaun0 C %MFQ)M" 0 O 1.28 in. 33 mm ®� 00000 e ® 0 1.68 in. 0®®09 43mm ®0®®(9 '° l ®0 W®0 1 0.19 in. 5 mm 1.95 in. 50 mm 0.06 in. f 1.5 mm e 0 0 0 0 0 0 ®0 0 0 0 0 2.68 in. 69 mm I 0 0 0 24 V Fman 0.76A O �7 DM OUT ® Q 0 0 0 Crestron Electronics Inc. 15 Volvo Drive I Rockleigh, NJ 07647 CRESTRON. www.crestron.com 1 800.237.2041 I SHOP NOW •10ffiMI@I*Dom AI f1m11111111106-1lei s[* Through intelligent UHD upscaling technology, Samsung's QBR series performs edge restoration and noise reduction to deliver UHD picture quality even with lower resolution content. Backed by Tizen 4.0, the QBR series also provides reinforced capabilitywith multiple web formats and secured protection. Additionally, its new slim design simplifies wall mounting and ensures seamless installation. Highlights • Engage customers with lifelike images through ultra high -definition resolution • Deliver UHD-level picture quality even with lower resolution content through innovative UHD upscaling technology and unique picture -enhancing features • Dynamic Crystal Colorallows viewers to enjoy a wider spectrum of colors, up to one billion shades • New symmetrical, slim design simplifies installation and complements any environment. • Secure, PC -free operation through Knox and rigid three -layer protection SAMSUNG Industry trend With visual display technology improving across devices, viewers have developed an ever-growing expectation for better pic- ture quality. Additionally, the market has been flooded with a wide variety of color techologies and it's becoming increasingly important for businesses to have rich and vivid display capabilities. As UHD resolution continues to grow in popularity, it is es- sential for businesses to deliver superb picture qualityfortheircustomers. Low quality displays and signage can create negative perceptions of a business. While much content is still being produced at a lower resolution, through Intelligent UHD upscaling technology, Samsung's QBR series is able to upscale the low resolution content to UHD picture quality standards. UHD resolution is must -have feature in the future 2017 *Source : IHS'18.2Q Fin a[+Forecast($)] 77% 2021 Why Samsung's QBR series? UHD sales forecasted to exceed FHD in 2019 2 2,809 ,943 2,032 1,969 1,459 1,654 835 3144 0• era 2016 2017 2018 2019 2020 UHD(Kunit) FHD(Kunit) —0 UHD(M$) FHD(M$) *Source: IHS'18.2Q Final+Forecast * Note: Standalone digitalsignage only ConsumerTVs, along with Commercial Lite and Hospitality TVs used forsignage are excluded. Samsung's superior visual display technology has positioned them as the industry leader in the digital signage market for a decade' and Samsung brand having been No.1 in salesfor12 consecutive years in TV by IHS Markit2. As an expert in picture quality in the display industry, Samsung is ableto deliver best -in -class picture qualitythrough their newQBR series. The signage provides rich and flawless colors, sleek and durable design, powerful performance through SSSP 6 and secured protection. Samsung's QBR series is also able to upscale the low resolution content to UHD picture quality. For commercial displays, this technology advancement means highlyvisible signagewith unmatched accuracyto help capture the attention of potential customers. It also means savings both in cost and time for businesses who can produce content more inexpensively at a lower resolution and still display it in stunning UHD quality. 1 Results based on IHS Technology report "Public Displays Market Tracker', 2009 - 2018. Information is not an endorsement of Samsung. Any reliance on these results is at the third party's own risk. 2 Results based on IHS Markit, Technology Group, TV Sets Intelligence Service —Premium, Annual Unit and Annual Revenue Basis, 2006 - 2017. Information is not an endorsement of Samsung. Any reliance on these results is at the third party's own risk. Visit www.technology.ihs.com for more details. Key features Incredible 4K picture quality Samsung's new QBR series is able to capture customerattention by providing an incredibly clear picture, showcasing lifelike images and intri- cate details better than ever before thanks to ultra high -definition 4K resolution. y UHD Processor Noise Reduction Intelligent UHD upscaling Edge Restoration Samsung's global leadership in display tech no logy and picture quality spans more than a decade. Thanks to superior semi -conductor tech nolo- gy, Samsung has developed the powerful video processor avai [able. Additionally, intelligent UHD upscaling technology is a cutting -edge solu- tion based on Samsung's proprietary UHD Processorthat allows content developed at a lower resolution to be elevated to UHD-level quality. It also performs edge restoration and noise reduction to optimize on -screen text and imagerywith crisp edges and fine detail. Reduced colors Amplified colors affect RGB clarity ensure accuate RGB expression t 1Billion Color Wide Color Gamut Dynamic Crystal Color Dynamic Crystal Color is what brings the incredible, lifelike colorto Samsung displays. Using 10-bit processing, the displays are able to show- case a wider spectrum of colors — up to a billion different shades — capturing subtle differences forflawless color expression, critical to busi- nesses in ensuring brand consistency across communication channels. The QBR series alsofeatures HDR+functionalitythat converts standard definition (SDR) contentto HDR quality for sharper contrast and more vivid colors. Key features 4) Side power inlet for no depth extension Slim and symmetrical design o�a Symmetric 0 Slim Depth (90 Narrow Bezel Long Life Cycle The all -new slim and symmetrical design of the QBR series signifi- cantly simplifies wall mounting the display and ensures installation is a seamless process. The display's power inlet direction has been re- designed to sitflush againstthe wall. The newdesign sets guarantees a long life cycle ensuring the QBR series will stand the test of time. ® Saving TCO O PC less O Solution Enhanced Security © Resource Report .............. Any PC G Office 365 VMware Horizon Samsung Workspace secured by Knox Samsung Workspace is a powerful newfeature fortified by proprietary Knox security technology allowing users to create an enhanced virtual collaboration workspace without needing a PC in the room, orany phys- ical connection. Simply connect a keyboard and mouse to the display and immediately get to work accessing a PC remotely or web -based cloud services such as Microsoft Office 365 and VMWare Horizon. * Samsung Workspace feature support mayvary by region and market conditions. * The scheduled availability of this feature varies by model. J r^ 1 ale festival �y a,�rr Wi-Fi and Bluetooth built-in The QBR series features a nearly endless range of business use -cas- es thanks to built-in Wi-Fi and Bluetooth. Wireless connectivity al- lows for personalized and interactive services including enabling integration with beacon technology in store, while also simplifying how businesses showcase content. * Image is for illustrative purposes only, specific application or program may have to be developed for the depicted usage scenario. Clean cable management In a corporate or retail environment, the back of a display is often vis- ible to customers. With the QBR series' new cable guide feature re- tailers can tuck messy cables away from view. This allows for a clean and morevisually-appealing customer shopping experience. Easy Development Reinforced Compatibility High Expandability Secured Protection Powerful, all -in -one solution The Samsung SMART Signage Platform (SSSP) is an open -source, all -in -one solution embedded in Samsung SMART signage that sim- plifies installation and maintenance. With SSSP, there is no need for any external devices to communicate with the server or play digital media enjoying easy development, reinforced capability with multi- ple web formats, and secured protection. 8 ((((1)))) (2) 4%e EMC Class B EPEATregistered Industry standard certified QBR displays are EMC class B compliant, providing a safe and healthy viewing environment by meeting strict standards of electromagnet- ic wave emission and assuring reliable operation even near other electronic equipment. The displays are also registered by EPEAT, the global ecolabel for IT, confirming the hardware is sustainable forthe full product lifecycle, from design and production to energy use and recycling. Specifications Class 43 49 55 65 75 Diagonal Size Measured 42.5 48.5 54.6 64.5 74.5 Type Edge LED BLU Edge LED BLU Edge LED BLU Edge LED BLU Edge LED BLU Resolution UHD(3840x2160) UHD(3840x2160) UHD(3840x2160) UHD(3840x2160) UHD(3840x2160) Pixel Pitch(mm) 0.2451 x0.2451 0.093 x0.279 0.105x0.315 0.372x0.372 0.42975 x 0.42975 Active Display Area 941.184(H) x 529.416(V) 1073.78(H) x 604.00(V) 1209.6(H)x680A(V) 1428A8(H)x803.52(V) 1650.24(H)x928.26(V) Brightness(Typ.) 350 350 350 350 350 Panel Contrast Ratio(Typ.) 4000:1 4000:1 4000:1 4000:1 4000:1 Viewing Angle(H/V) 178/178 178/178 178/178 178/178 178/178 Response Time(G to G) 8ms(Typ.) 8ms(Typ.) 8ms(Typ.) 8ms(Typ.) 8ms(Typ.) Display Colors 16.7M 16.7M 16.7M 16.7M 16.7M ColorGamut 92% 92% 92% 92% 92% Operation Hour 16/7 16/7 16/7 16/7 16/7 Haze 2% 2% 2% 2% 2% Dynamic C/R MEGA MEGA MEGA MEGA MEGA H-Scanning Frequency 30-8lkHZ 30-81kHZ 30-81kHZ 30-81kHZ 30-81kHZ Display V-Scanning Frequency 48-75HZ 48-75HZ 48-75HZ 48-75HZ 48-75HZ Maximum Pixel Frequency 594MHz 594MHz 594MHz 594MHz 594MHz Sound SpeakerType Built in Speaker(10W+10W) Built in Speaker(10W+10W) Built in Speaker(10W+10W) Built in Speaker(10W+10W) Built in Speaker(10W+10W) RGB DVI-D DVI-D DVI-D DVI-D DVI-D VIDEO HDMI2.0(2) HDMI2.0(2) HDM12.0(2) HDM12.0(2) HDM12.0(2) INPUT HDCP HDCP2.2 HDCP2.2 HDCP2.2 HDCP2.2 HDCP2.2 AUDIO Stereo Mini Jack, DVI/HDMI/ Stereo Mini Jack, DVI/HDMI/ Stereo Mini Jack, DVI/HDMI/ Stereo Mini Jack, DVI/HDMI/ Stereo Mini Jack, DVI/HDMI/ Audio(Common) Audio(Common) Audio(Common) Audio(Common) Audio(Common) USB USB2.Ox2 USB2.Ox2 USB2.Ox2 USB 2.0 x2 USB 2.0 x2 RGB N/A N/A N/A N/A N/A Connectivity VIDEO N/A N/A N/A N/A N/A OUTPUT AUDIO Stereo Mini Jack Stereo Mini Jack Stereo Mini Jack Stereo Mini Jack Stereo Mini Jack PowerOut N/A N/A N/A N/A N/A USB N/A N/A N/A N/A N/A EXTERNALCONTROL RS232C(in/out)thru stereo jack, RJ45 RS232C(in/out)thru stereo jack, RJ45 RS232C(in/out)thru stereo jack, RJ45 RS232C(in/out)thru stereo jack, RJ45 RS232C(in/out) thru stereo jack, RJ45 EXTERNALSENSOR I I I I I Tuner N/A N/A N/A N/A N/A Type Internal Internal Internal Internal Internal PowerSupply AC100-240 V-(+/-10%), 50/60 Hz AC100-240 V-(+/-10%), 50/60 Hz AC100-240 V-(+/-10%), 50/60 Hz AC100-240 V-(+/-10%), 50/60 Hz AC100-240 V-(+/-10%), 50/60 Hz Max[W/h] 110 138 143 181.5 231 Typical[W/h] 67 103 108 128 150 Power Rating[W/h] 100 125 130 165 210 PowerConsumption BTU(Max) 375.1 470.E 4876 618.9 7877 Sleep mode 0.5 0.5 0.5 0.5 0.5 Off mode N/A N/A N/A N/A N/A Set 9675x5577x48.3 1099.2 x 631.5 x 46.3 1235.1 x 707.9 x 46.3 1453.9x831.Ox46.3 1681.1 x 960.1 x 49.7 Dimension(mm) Package 1095x676 x151 1247x772x152 1402x858 x163 1611x973 x185 1871 x1127x223 Set 10 13.5 18.1 24.9 38.3 Weight(kg) Mechanical Package 13.3 18 23.6 33.3 49 Spec VESAMount 200 X200 200X200 200X200 400X400 400X400 Protection Glass N/A N/A N/A N/A N/A Stand Type Foot Stand (Optional) Foot Stand (Optional) Foot Stand (Optional) No No Bezel Width (Top/Side/Bot)(mm) 9.2mm(U/UR),11.2mm(B) 9.2mm(U/UR),11.2mm(B) 9.2mm(U/UR),11.2mm(B) 9.2mm(U/UR),11.2mm(B) 11.5mm(U/UR),12.5mm(B) Operating Temperature O*C-40°C O*C-40°C 0°C-40oC O*C-40°C 0°C-40oC Operation Humidity 10-80% 10-80% 10-80% 10-80% 10-80% UHD Signage Display UHD Signage Display UHD Signage Display UHD Signage Display UHD Signage Display Key Slim& Light Signage with Slim& Light Signage with Slim& Light Signage with Slim& Light Signage with Slim &Light Signage with Built-in Magiclnfo 56, SSSP6.0 Built-in Magiclnfo 56, SSSP6.0 Built-in Magiclnfo S6, SSSP6.0 Built-in Magiclnfo S6, SSSP6.0 Built-in Magiclnfo S6, SSSP6.0 Temperature Sensor,Pivot Display, Temperature Sensor,Pivot Display, Temperature Sensor,Pivot Display, Temperature Sensor,Pivot Display, Temperature Sensor,Pivot Display, H/W Clock Battery(168hrs Clock Keeping), Clock Battery(168hrs Clock Keeping), Clock Battery(168hrs Clock Keeping), Clock Battery(168hrs Clock Keeping), Clock Battery(168hrs Clock Keeping), Built in Speaker(10W 2ch), IP5x Rating, Built in Speaker(10W 2ch), IP5x Rating, Built in Speaker(10W 2ch), IP5x Rating, Built in Speaker(10W 2ch), IP5x Rating, Built in Speaker(10W 2ch), IP5x Rating, Special Wi-Fi/BT Wi-Fi/BT Wi-Fi/BT Wi-Fi/BT Wi-Fi/BT Auto Source Switching&Recovery, Auto Source Switching&Recovery, Auto Source Switching&Recovery, Auto Source Switching & Recovery, Auto Source Switching & Recovery, S/W LFD Home UI, Button Lock, Hot key LFD Home UI, Button Lock, Hot key LFD Home UI, Button Lock, Hot key LFD Home UI, Button Lock, Hot key LFD Home UI, Button Lock, Hot key option, Plug&Play (Initial Setting) option, Plug&Play (Initial Setting) option, Plug&Play (Initial Setting) option, Plug&Play (Initial Setting) option, Plug&Play (initial Setting) Processor Coretex A721.7GHz Quad -Core CPU Coretex A721.7GHz Quad -Core CPU Coretex A721.7GHz Quad -Core CPU Coretex A721.7GHz Quad -Core CPU Coretex A721.7GHz Quad -Core CPU On -Chip L1 Instruction Cache: 48KB L1 Instruction Cache: 48KB L1 Instruction Cache: 48KB L1 Instruction Cache: 48KB L1 Instruction Cache: 48KB Cache L1 Data Cache: 32KB L1 Data Cache: 32KB L1 Data Cache: 32KB L1 Data Cache: 32KB L1 Data Cache: 32KB Memory L2 Cache:2MB L2 Cache:2MB L2Cache:2MB L2Cache:2MB L2 Cache:2MB Clock Speed 1.7GHz 1.7GHz 1.7GHz 1.7GHz 1.7GHz Feature Main Memory 2.5GB 2.5GB 2.5GB 2.5GB 2.5GB Interface LPDDR41.5GHz64bit LPDDR41.5GHz64bit LPDDR41.5GHz64bit LPDDR41.5GHz64bit LPDDR41.5GHz64bit Graphic resolution: l920xlO80 Graphic resolution: 1920x1080 Graphic resolution: 1920x1080 Graphic resolution: 1920xlO80 Graphic resolution: 1920xlO80 "Internal Player Graphics Output resolution: 3840x2160(Scale Output resolution: 3840x2160(Scale Output resolution: 3840x2160(Scale Output resolution: 3840x2160(scale Output resolution: 3840x2160(Scale (EmbeddedH/W)" upfromgraphic processing result) upfromgraphic processing result) upfromgraphic processing result) upfrom graphic processing result) upfrom graphic processing result) Storage 8GB(3.88GB Occupied by O1 8GB(3.88GB Occupied by O1 8GB(3.88GB Occupied by O1 8GB(3.88GB Occupied by O/S, 8GB(3.88GB Occupied by 014.12GB (FDM) 4.12GBAvailable) 4.12GBAvailable) 4.12GBAvailable) 4.12GBAvailable) Available) *Video Decoder; MPEG-1/2/4, H.263, *Video Decoder : MPEG-1/2/4, H.263, *Video Decoder : MPEG-1/2/4, H.263, *Video Decoder : MPEG-1/2/4, H.263, *Video Decoder : MPEG-1/2/4, H.263, Multimedia H.264/AVC, UHD H.264/AVC, VC-1, H.264/AVC, UHD H.264/AVC, VC-1, H.264/AVC, UHD H.264/AVC, VC-1, H.264/AVC, UHD H.264/AVC, VC-1, H.264/AVC, UHD H.264/AVC, VC-1, AVS+, HEVC, JPEG, PNG, VP8, VP9*Au- AVS+, HEVC, JPEG, PNG, VP8, VP9*Au- AVS+, HEVC, JPEG, PNG, VP8, VP9*Au- AVS+, HEVC, JPEG, PNG,VP8,VP9*Au- AVS+, HEVC, JPEG, PNG,VP8,VP9*Au- dio Decoder: AC3(DD), MPEG dio Decoder: AC3(DD), MPEG dio Decoder: AC3(DD), MPEG dio Decoder: AC3(DD), MPEG dio Decoder: AC3(DD), MPEG IO Ports USB2.0 USB2.0 USB 2.0 USB 2.0 USB 2.0 Operating System Tizen 4.0(VDLinux) Tizen 4.0(VDLinux) Tizen 4.0(VDLinux) Tizen 4.0(VDLinux) Tizen 4.0(VDLinux) Safety 60950-1 60950-1 60950-1 60950-1 60950-1 Certification EMC Class Class Class Class Class Environment ENERGY STAR 70(USA) ENERGY STAR 70(USA) ENERGY STAR 70(USA), Epeat ENERGY STAR 70(USA), Epeat ENERGY STAR 70(USA), Epeat Qu ick Setu p Guide, Warra nty Ca rd, Quick Setup Guide, Warranty Card, Qu ick Setu p Guide, Warranty Ca rd, Quick Setup Guide, Warranty Card, Qu ick Setu p Gu ide, Warranty Ca rd, Included Power Cord, Remote Controller, Power Cord, Remote Controller, Power Cord, Remote Controller, Power Cord, Remote Controller, Power Cord, Remote Controller, Batteries Batteries Batteries Batteries Batteries Stand STN-L4355F STN-L4355F STN-L4355F No No Accessories Mount WMN40705E WMN40705E WMN40705E WMN42775E WMN4277SE Optional WMN6575SE Specialty CML400XK CML400XK CML400XK CML450K CML450K Media Player N/A N/A N/A N/A N/A About Samsung Electronics Co., Ltd. Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, medical equipment, network systems, and semiconduc- torand LED solutions. Forthe latest news, please visit the Samsung Newsroom at news.samsung.com. SMART Signage For more information about Samsung SMART Signage QBR Series Displays, visit www.samsung.com/business orwww.samsung.com/displaysolutions Copyright © 2019 Samsung Electronics Co. Ltd. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co. Ltd. Spec- ifications and designs are subject to change without notice. Non -metric weights and measurements are approximate. All data were deemed correct at time of creation. Samsung is not liable for errors or omissions. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective owners and are hereby recognized and acknowledged. Samsung Electronics Co., Ltd. 416, Maetan 3-dong, Yeongtong-gu, Suwon-si, Gyeonggi-do 443-772, Korea 2019-09 SAMSUNG GENERAL SERVICE AGREEMENT # 20-7772 for Audio Video Equipment for Four EMS Traininq Rooms THIS AGREEMENT, made and entered into on this day of 2021 by and between United Data Technologies, Inc. authorized to do business in the State of Florida, whose business address is 2900 Monarch Lakes Blvd #300, Miramar, FL 33027 , (the "Contractor") and Collier County, a political subdivision of the State of Florida, (the "County"): WITNESSETH: AGREEMENT TERM. The Agreement shall be for a three (3) year period, commencing ❑■ upon the date of Board approval , and terminating three (3 ) year(s) from that date or until all outstanding Purchase Order(s) issued prior to the expiration of the Agreement period have been completed or terminated. The County may, at its discretion and with the consent of the Contractor, renew the Agreement under all of the terms and conditions contained in this Agreement for two (2 ) additional one (1 ) year(s) periods. The County shall give the Contractor written notice of the County's intention to renew the Agreement term prior to the end of the Agreement term then in effect. The County Manager, or his designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred and eighty (180) days. The County Manager, or his designee, shall give the Contractor written notice of the County's intention to extend the Agreement term prior to the end of the Agreement term then in effect. 2. COMMENCEMENT OF SERVICES. The Contractor shall commence the work upon issuance of a ❑I Purchase Order ❑ . 3. STATEMENT OF WORK. The Contractor shall provide services in accordance with the terms and conditions of ❑■ Request for Proposal (RFP) ❑ ❑ Sher { # 20-7772 , including all Attachment(s), Exhibit(s) and Addenda and the Contractor's proposal referred to herein and made an integral part of this Agreement. ❑■ The Contractor shall also provide services in accordance with Exhibit A — Scope of Services attached hereto. 3.1 This Agreement contains the entire understanding between the parties and any modifications to this Agreement shall be mutually agreed upon in writing by the Parties, in compliance with the County's Procurement Ordinance, as amended, and Procurement Procedures in effect at the time such services are authorized. Page 1 of 17 General Service Agreement 42017-003 (Ver. I 9 3.2 The execution of this Agreement shall not be a commitment to the Contractor to order any minimum or maximum amount. The County shall order items/services as required but makes no guarantee as to the quantity, number, type or distribution of items/services that will be ordered or required by this Agreement. 4. THE AGREEMENT SUM. -_.. .. .. ❑■ The County shall pay the Contractor for the performance of this Agreement upon completion or partial completion of the work tasks as accepted and approved by the County's Contract Administrative Agent/County Project Manager or his designee pursuant to the fees as set forth in Exhibit B- Fee Schedule, attached hereto and the price methodology as defined in Section 4.1. Payment will be made upon receipt of a proper invoice and upon approval by the County's Contract Administrative Agent/Project Manager, and in compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt Payment Act". IS .. N 10. ON W-1 4.1 Price Methodology (as selected below): J■ Lump Sum (Fixed Price): A firm fixed total price offering for a project; the risks are transferred from the County to the contractor; and, as a business practice there are no hourly or material invoices presented, rather, the contractor must perform to the satisfaction of the County's project manager before payment for the fixed price contract is authorized. Page 2 of 17 General Service Agreement #2017-003 (Ver.1) 9 ME - _ - • . •• _ • w _ • w w •• _ • w _ w • • _ • _.w ❑■ Unit Price: The County agrees to pay a firm total fixed price (inclusive of all costs, including labor, materials, equipment, overhead, etc.) for a repetitive product or service delivered (i.e. installation price per ton, delivery price per package or carton, etc.). The invoice must identify the unit price and the number of units received (no contractor inventory or cost verification). 4.2 Any County agency may obtain services under this Agreement, provided sufficient funds are included in their budget(s). 4.3 Payments will be made for services furnished, delivered, and accepted, upon receipt and approval of invoices submitted on the date of services or within six (6) months after completion of the Agreement. Any untimely submission of invoices beyond the specified deadline period is subject to non-payment under the legal doctrine of "laches" as untimely submitted. Time shall be deemed of the essence with respect to the timely submission of invoices under this Agreement. WTA Page 3 of 17 General Service Agreement #2017-003 (Ver. I ) 9 Reimbursable items other than travel expenses shall be limited to the following: telephone long-distance charges, fax charges, photocopying charges and postage. Reimbursable items will be paid only after Contractor has provided all receipts. Contractor shall be responsible for all other costs and expenses associated with activities and solicitations undertaken pursuant to this Agreement. 5. SALES TAX. Contractor shall pay all sales, consumer, use and other similar taxes associated with the Work or portions thereof, which are applicable during the performance of the Work. Collier County, Florida as a political subdivision of the State of Florida, is exempt from the payment of Florida sales tax to its vendors under Chapter 212, Florida Statutes, Certificate of Exemption # 85-8015966531 C. 6. NOTICES. All notices from the County to the Contractor shall be deemed duly served if mailed or emailed to the Contractor at the following: 7 Company Name: United Data Technologies, Inc. Address: 2900 Monarch Lakes Blvd #300 Authorized Agent: Attention Name & Title Telephone: E-Mail(s): Miramar, FL 33027 Antolin Cossio, VP of SLED (800) 882-9919 Tcossio@udtonline.com / legalsupport All Notices from the Contractor to the County shall be deemed duly served if mailed or emailed to the County to: Board of County Commissioners for Collier County, Florida Division Director: Tabatha Butcher Division Name: Emergency Medical Services Address: 8075 Lely Cultural Parkway, Suite 267 Naples, Florida 34113 Administrative Agent/PM: Erin Page, Accounting Supervisor Telephone: (239) 252-3756 E-Mail(s): Erin. Cook(q�colIiercountyfl.gov The Contractor and the County may change the above mailing address at any time upon giving the other party written notification. All notices under this Agreement must be in writing. NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating a partnership between the County and the Contractor or to constitute the Contractor as an agent of the County. Page 4 of 17 General Service Agreement 42017-003 (Ver. I) 9 8. PERMITS: LICENSES: TAXES. In compliance with Section 218.80, F.S., all permits necessary for the prosecution of the Work shall be obtained by the Contractor. The County will not be obligated to pay for any permits obtained by Subcontractors. Payment for all such permits issued by the County shall be processed internally by the County. All non -County permits necessary for the prosecution of the Work shall be procured and paid for by the Contractor. The Contractor shall also be solely responsible for payment of any and all taxes levied on the Contractor. In addition, the Contractor shall comply with all rules, regulations and laws of Collier County, the State of Florida, or the U. S. Government now in force or hereafter adopted. The Contractor agrees to comply with all laws governing the responsibility of an employer with respect to persons employed by the Contractor. 9. NO IMPROPER USE. The Contractor will not use, nor suffer or permit any person to use in any manner whatsoever, County facilities for any improper, immoral or offensive purpose, or for any purpose in violation of any federal, state, county or municipal ordinance, rule, order or regulation, or of any governmental rule or regulation now in effect or hereafter enacted or adopted. In the event of such violation by the Contractor or if the County or its authorized representative shall deem any conduct on the part of the Contractor to be objectionable or improper, the County shall have the right to suspend the Agreement of the Contractor. Should the Contractor fail to correct any such violation, conduct, or practice to the satisfaction of the County within twenty-four (24) hours after receiving notice of such violation, conduct, or practice, such suspension to continue until the violation is cured. The Contractor further agrees not to commence operation during the suspension period until the violation has been corrected to the satisfaction of the County. 10. TERMINATION. Should the Contractor be found to have failed to perform his services in a manner satisfactory to the County as per this Agreement, the County may terminate said Agreement for cause; further the County may terminate this Agreement for convenience with a thirty (30) day written notice. The County shall be the sole judge of non-performance. In the event that the County terminates this Agreement, Contractor's recovery against the County shall be limited to that portion of the Agreement Amount earned through the date of termination. The Contractor shall not be entitled to any other or further recovery against the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 11. NO DISCRIMINATION. The Contractor agrees that there shall be no discrimination as to race, sex, color, creed or national origin. 12. INSURANCE. The Contractor shall provide insurance as follows: A. ❑■ Commercial General Liability: Coverage shall have minimum limits of $1,000,000 Per Occurrence, $ 2,000,000 aggregate for Bodily Injury Liability Page 5 of 17 General Service Agreement #2017-003 (Ver.1) 9 and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. C. ❑■ Workers' Compensation: Insurance covering all employees meeting Statutory Limits in compliance with the applicable state and federal laws. The coverage must include Employers' Liability with a minimum limit of $ 500,000 for each accident. 9- ❑ ha— ❑ GeveFage shall have-m44pwm 'RiFnitS Of $ peF Glaim. Special Requirements: Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR, Collier County Government shall be listed as the Certificate Holder and included as an "Additional Insured" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Contractor's policy shall be endorsed accordingly. Current, valid insurance policies meeting the requirement herein identified shall be maintained by Contractor during the duration of this Agreement. The Contractor shall provide County with certificates of insurance meeting the required insurance provisions. Renewal certificates shall be sent to the County thirty (30) days prior to any expiration date. Coverage afforded under the policies will not be canceled or allowed to expire until the greater of: thirty (30) days prior written notice, or in accordance with policy provisions. Contractor shall also notify County, in a like manner, within twenty-four (24) hours after receipt, of any notices of expiration, cancellation, non -renewal or material change in coverage or limits received by Contractor from its insurer, and nothing contained herein shall relieve Contractor of this requirement to provide notice. Contractor shall ensure that all subcontractors comply with the same insurance requirements that the Contractor is required to meet. Page 6 of 17 General Service Agreement 42017-003 (Ver. I ) 9 13. INDEMNIFICATION. To the maximum extent permitted by Florida law, the Contractor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, whether resulting from any claimed breach of this Agreement by Contractor, any statutory or regulatory violations, or from personal injury, property damage, direct or consequential damages, or economic loss, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor or anyone employed or utilized by the Contractor in the performance of this Agreement. This indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County. 13.1 The duty to defend under this Article 13 is independent and separate from the duty to indemnify, and the duty to defend exists regardless of any ultimate liability of the Contractor, County and any indemnified party. The duty to defend arises immediately upon presentation of a claim by any party and written notice of such claim being provided to Contractor. Contractor's obligation to indemnify and defend under this Article 13 will survive the expiration or earlier termination of this Agreement until it is determined by final judgment that an action against the County or an indemnified party for the matter indemnified hereunder is fully and finally barred by the applicable statute of limitations. 14. AGREEMENT ADMINISTRATION. This Agreement shall be administered on behalf of the County by the Emergency Medical Services Division 15. CONFLICT OF INTEREST. Contractor represents that it presently has no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance of services required hereunder. Contractor further represents that no persons having any such interest shall be employed to perform those services. 16. COMPONENT PARTS OF THIS AGREEMENT. This Agreement consists of the following component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Contractor's Proposal, Insurance Certificate(s), Exhibit A Scope of Services, ❑■ Exhibit B Fee Schedule, ❑■ RFP/ ❑ IT&❑ n+ke-- #20-7772 , including Exhibits, Attachments and Addenda/Addendum, ❑ subsequent quotes, and ❑■ Other Exhibit/Attachment: Exhibit C- Grant Certifications & Assurances Exhibit D- ThinkSimple, Inc. Customer Care Service Aqreement & Software License 17. APPLICABILITY. Sections corresponding to any checked box expressly apply to the terms of this Agreement. 18. SUBJECT TO APPROPRIATION. It is further understood and agreed by and between the parties herein that this Agreement is subject to appropriation by the Board of County Commissioners. Page 7 of 17 General Service Agreement #2017-003 (Ver.I ) OAQ 19. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES. No organization or individual shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value to any County employee, as set forth in Chapter 112, Part III, Florida Statutes, Collier County Ethics Ordinance No. 2004-05, as amended, and County Administrative Procedure 5311. Violation of this provision may result in one or more of the following consequences: a. Prohibition by the individual, firm, and/or any employee of the firm from contact with County staff for a specified period of time; b. Prohibition by the individual and/or firm from doing business with the County for a specified period of time, including but not limited to: submitting bids, RFP, and/or quotes; and, c. immediate termination of any Agreement held by the individual and/or firm for cause. 20. COMPLIANCE WITH LAWS. By executing and entering into this Agreement, the Contractor is formally acknowledging without exception or stipulation that it agrees to comply, at its own expense, with all federal, state and local laws, codes, statutes, ordinances, rules, regulations and requirements applicable to this Agreement, including but not limited to those dealing with the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended; taxation, workers' compensation, equal employment and safety including, but not limited to, the Trench Safety Act, Chapter 553, Florida Statutes, and the Florida Public Records Law Chapter 119, including specifically those contractual requirements at F.S. § 119.0701(2)(a)-(b) as stated as follows: IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Communication and Customer Relations Division 3299 Tamiami Trail East, Suite 102 Naples, FL 34112-5746 Telephone: (239) 252-8999 The Contractor must specifically comply with the Florida Public Records Law to: 1. Keep and maintain public records required by the public agency to perform the service. 2. Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Contractor does not transfer the records to the public agency. Page 8 of 17 General Service Agreement 92017-003 (Ver.1) e 4. Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. If Contractor observes that the Contract Documents are at variance therewith, it shall promptly notify the County in writing. Failure by the Contractor to comply with the laws referenced herein shall constitute a breach of this Agreement and the County shall have the discretion to unilaterally terminate this Agreement immediately. 21. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County encourages and agrees to the successful Contractor extending the pricing, terms and conditions of this solicitation or resultant Agreement to other governmental entities at the discretion of the successful Contractor. 22. PAYMENTS WITHHELD. The County may decline to approve any application for payment, or portions thereof, because of defective or incomplete work, subsequently discovered evidence or subsequent inspections. The County may nullify the whole or any part of any approval for payment previously issued and the County may withhold any payments otherwise due to Contractor under this Agreement or any other Agreement between the County and Contractor, to such extent as may be necessary in the County's opinion to protect it from loss because of: (a) defective Work not remedied; (b) third party claims failed or reasonable evidence indicating probable fling of such claims; (c) failure of Contractor to make payment properly to subcontractors or for labor, materials or equipment; (d) reasonable doubt that the Work can be completed for the unpaid balance of the Contract Amount; (e) reasonable indication that the Work will not be completed within the Contract Time; (f) unsatisfactory prosecution of the Work by the Contractor; or (g) any other material breach of the Contract Documents. If any conditions described above are not remedied or removed, the County may, after three (3) days written notice, rectify the same at Contractor's expense. The County also may offset against any sums due Contractor the amount of any liquidated or unliquidated obligations of Contractor to the County, whether relating to or arising out of this Agreement or any other Agreement between Contractor and the County. 23. F■ CLEAN UP. Contractor agrees to keep the Project site clean at all times of debris, rubbish and waste materials arising out of the Work. At the completion of the Work, Contractor shall remove all debris, rubbish and waste materials from and about the Project site, as well as all tools, appliances, construction equipment and machinery and surplus materials, and shall leave the Project site clean. Page 9 of 17 General Service Agreement 92017-003 (Ver. I ) 24. STANDARDS OF CONDUCT: PROJECT MANAGER SUPERVISOR EMPLOYEES. The Contractor shall employ people to work on County projects who are neat, clean, well-groomed and courteous. Subject to the American with Disabilities Act, Contractor shall supply competent employees who are physically capable of performing their employment duties. The County may require the Contractor to remove an employee it deems careless, incompetent, insubordinate or otherwise objectionable and whose continued employment on Collier County projects is not in the best interest of the County. 25. [■ WARRANTY. Contractor expressly warrants that the goods, materials and/or equipment covered by this Agreement will conform to the requirements as specified, and will be of satisfactory material and quality production, free from defects, and sufficient for the purpose intended. Goods shall be delivered free from any security interest or other lien, encumbrance or claim of any third party. Any services provided under this Agreement shall be provided in accordance with generally accepted professional standards for the particular service. These warranties shall survive inspection, acceptance, passage of title and payment by the County. Contractor further warrants to the County that all materials and equipment furnished under the Contract Documents shall be applied, installed, connected, erected, used, cleaned and conditioned in accordance with the instructions of the applicable manufacturers, fabricators, suppliers or processors except as otherwise provided for in the Contract Documents. If, within one (1) year after final completion, any Work is found to be defective or not in conformance with the Contract Documents, Contractor shall correct it promptly after receipt of written notice from the County. Contractor shall also be responsible for and pay for replacement or repair of adjacent materials or Work which may be damaged as a result of such replacement or repair. These warranties are in addition to those implied warranties to which the County is entitled as a matter of law. 26. ❑E TESTS AND INSPECTIONS. If the Contract Documents or any codes, laws, ordinances, rules or regulations of any public authority having jurisdiction over the Project requires any portion of the Work to be specifically inspected, tested or approved, Contractor shall assume full responsibility therefore, pay all costs in connection therewith and furnish to the County the required certificates of inspection, testing or approval. All inspections, tests or approvals shall be performed in a manner and by organizations acceptable to the County. Page 10 of 17 General Service Agreement #2017-003 (Ver.I 28. SUBMITTALS AND SUBSTITUTIONS. Any substitution of products/materials form specifications shall be approved in writing by the County in advance. 29. CHANGES IN THE WORK. The County shall have the right at any time during the progress of the Work to increase or decrease the Work. Promptly after being notified of a change, Contractor shall submit an estimate of any cost or time increases or savings it foresees as a result of the change. Except in an emergency endangering life or property, or as expressly set forth herein, no addition or changes to the Work shall be made except upon modification of the Purchase Order by the County, and the County shall not be liable to the Contractor for any increased compensation without such modification. No officer, employee or agent of the County is authorized to direct any extra or changed work orally. Any modifications to this Agreement shall be in compliance with the County Procurement Ordinance and Procedures in effect at the time such modifications are authorized. 30. AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or otherwise unenforceable, in whole or in part, the remaining portion of this Agreement shall remain in effect. 31. ADDITIONAL ITEMS/SERVICES. Additional items and/or services may be added to this Agreement in compliance with the Procurement Ordinance, as amended, and Procurement Procedures, 32. DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted by this Agreement to resolve disputes between the parties, the parties shall make a good faith effort to resolve any such disputes by negotiation. The negotiation shall be attended by representatives of Contractor with full decision -making authority and by County's staff person who would make the presentation of any settlement reached during negotiations to County for approval. Failing resolution, and prior to the commencement of depositions in any litigation between the parties arising out of this Agreement, the parties shall attempt to resolve the dispute through Mediation before an agreed -upon Circuit Court Mediator certified by the State of Florida. The mediation shall be attended by representatives of Contractor with full decision -making authority and by County's staff person who would make the presentation of any settlement reached at mediation to County's board for approval. Should either party fail to submit to mediation as required hereunder, the other party may obtain a court order requiring mediation under section 44.102, Fla. Stat. Page 11 of 17 General Service Agreement 42017-003 (Ver. l ) 0 33. VENUE. Any suit or action brought by either party to this Agreement against the other party relating to or arising out of this Agreement must be brought in the appropriate federal or state courts in Collier County, Florida, which courts have sole and exclusive jurisdiction on all such matters. ❑■ AGREEMENT STAFFING. The Contractor's personnel and management to be utilized for this Agreement shall be knowledgeable in their areas of expertise. The County reserves the right to perform investigations as may be deemed necessary to ensure that competent persons will be utilized in the performance of the Agreement. The Contractor shall assign as many people as necessary to complete required services on a timely basis, and each person assigned shall be available for an amount of time adequate to meet required services. -!! - ! - . .ob- -- o s - - , ■. G--ents shall take pFeraedeRrae. ❑■ ORDER OF PRECEDENCE (Grant Funded). In the event of any conflict between or among the terms of any of the Contract Documents and/or the County's Board approved Executive Summary, the terms of the Agreement shall take precedence over the terms of all other Contract Documents, except the terms of any Supplemental Conditions shall take precedence over the Agreement. To the extent any conflict in the terms of the Contract Documents cannot be resolved by application of the Supplemental Conditions, if any, or the Agreement, the conflict shall be resolved by imposing the more strict or costly obligation under the Contract Documents upon the Contractor at County's discretion. 36. ASSIGNMENT. Contractor shall not assign this Agreement or any part thereof, without the prior consent in writing of the County. Any attempt to assign or otherwise transfer this Agreement, or any part herein, without the County's consent, shall be void. If Contractor does, with approval, assign this Agreement or any part thereof, it shall require that its Page 12 of 17 General Service Agreement 42017-003 (Ver.1) 9 assignee be bound to it and to assume toward Contractor all of the obligations and responsibilities that Contractor has assumed toward the County. 37. SECURITY. The Contractor is required to comply with County Ordinance 2004-52, as amended. Background checks are valid for five (5) years and the Contractor shall be responsible for all associated costs. If required, Contractor shall be responsible for the costs of providing background checks by the Collier County Facilities Management Division for all employees that shall provide services to the County under this Agreement. This may include, but not be limited to, checking federal, state and local law enforcement records, including a state and FBI fingerprint check, credit reports, education, residence and employment verifications and other related records. Contractor shall be required to maintain records on each employee and make them available to the County for at least four (4) years. All of Contractor's employees and subcontractors must wear Collier County Government Identification badges at all times while performing services on County facilities and properties. Contractor ID badges are valid for one (1) year from the date of issuance and can be renewed each year at no cost to the Contractor during the time period in which their background check is valid, as discussed below. All technicians shall have on their shirts the name of the contractor's business. The Contractor shall immediately notify the Collier County Facilities Management Division via e-mail (DL-FMOPS@colliergov.net) whenever an employee assigned to Collier County separates from their employment. This notification is critical to ensure the continued security of Collier County facilities and systems. Failure to notify within four (4) hours of separation may result in a deduction of $500 per incident. (Intentionally left blank -signature page to follow) Page 13 of 17 General Service Agreement #2017-003 (Ver.1) 9 IN WITNESS WHEREOF, the parties hereto, by an authorized person or agent, have executed this Agreement on the date and year first written above. ATTEST: Crystal K. Kinzei, Comptroller By: Dated (SEAL) Clerk of Court & Contractor's Witnesses: Contractor's First Witness `Type/ print witness name Contractor's Second Witness Type/print witness name Approved as to Form and Legality: County Attorney Print Name BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORiDA 0 Penny Taylor Chair United Data Technologies, Inc. Contractor : 7 By: Signature PC rrtSt% T'Type/print signature and title" Page 14 of V y� r Exhibit A Scope of Services ❑■ following this page (pages through 3 ) ❑ this exhibit is not applicable Page 15 of 17 General Service Agreement 42017-003 (Ver. I) 9 RFP# 20-7772 "Audio, Video Equipment for four EMS Training Rooms" EXHIBIT A BACKGROUND The EMS Training Department uses four training rooms to teach a variety of classes to include quarterly Medical Director's in -services for 200-300 Emergency Medical Services (EMS) and fire personnel. We also use these rooms to host the Phoenix Awards Ceremonies, promotional ceremonies, and host several meetings with outside agencies. Other County agencies such as EMS use these rooms to teach FEMA classes, dispatching classes and quarterly meetings conducted by Collier County Sheriff's Office (CCSO). The square footage of the four training rooms are as follows: Room A: 603 square feet Room B: 620 square feet Room C: 577 square feet Room D: 609 square feet Total for all four rooms: 2409 square feet The building was built in 2009 and the audio/video equipment was purchased prior to the completion of the building. Several components have failed, and the technology is no longer manufactured and cannot be switched out/replaced with the same. The whole system is out of warranty and needs to be upgraded. SCOPE OF SERVICES See Attached Specifications for the layout and the Parts List for the requested equipment. Collier County EMS is looking for upgraded AV Equipment to be purchased, installed and maintained/supported. Equipment purchased will need to be covered under manufacturer warranty. The AV Equipment rnust meet or exceed the installation specifications as well as the following minimum requirements: • Audio and video recording in all rooms, preferably screen and lecture capture and/or split screen or picture in picture. • Have the ability for room A to be replicated in just A or A, B, or A,B,C or A, B, C, D or independently from each other while other sources are being utilized on other rooms. • Connected computers (Windows, Apple, Mac) should be able to be seen on a projector and on monitors simultaneously. • The Doc Camera should have the ability to be viewed on a projector and monitors, as well as have the ability to record. • Cameras should have the ability to broadcast live images to individuals who are not in the building to be used in a webinar or live chat. • Equipment should have the ability to be hardwired, be wireless and have internet connection ability. Warranty: provide a warranty for all labor, materials, installation for a period of one (1) year after acceptance by Collier County. Maintenance and support: provide an annual technical and maintenance support agreement. The maintenance agreement will not commence until the application has been placed in production and accepted by the County in writing. The maintenance agreement must provide ongoing system support and maintenance, including upgrades, bug fixes and patches, and other technical support necessary for County staff to operate the solution. Page 1 of 2 Exhibit A -Scope of Services CEt 6) Architectural Diagram: Upon completion of the upgrades a final architectural diagram of the completed upgrades must be provided to Collier County EMS. SPECIFICATIONS TO FOLLOW THIS PAGE Page 2 of 2 Exhibit A -Scope of Services 9 ;l:;! |&|!! (ano e Exhibit B Fee Schedule ❑■ following this page (pages 1 through 3 ) ❑ this exhibit is not applicable Page 16 of 17 General Service Agreement #2017-003 (Ver. l ) RFP# "Audio Video Equipment for four EMS Training Rooms" FEE SCHEDULE 1. Annual Technical Maintenance and Support Fee: n � 1 Premier Plan Support- 1 Year AV -SC 1 $1,603.84 $1,603.84 2 Premier Plan Support- 2 Year AV -SC 1 $1,603.84 $1,603.84 3 Premier Plan Support- 3 Year AV -SC 1 $1,603.84 $1 603.84 The Contractor agrees to extend the discounted annual rate of $1,603.84 with option to renew for two renewal periods allowed under the Agreement. 2. Equipment Purchase: TOTAL $67,214.55 a��° A V Equipment Room '1 AV-HW-SC Crestron CP4 $ 1,333.33 1 $ 1,333.33 Mfr: UDT `2 AV-HW-SC Crestron DM-NVX-351 $ 1,222.22 5 $ 6,111.10 Mfr: UDT '3 AV-HW-SC Crestron AMP-2100-70 $ 641.67 2 $ 1,283.34 Mfr. UDT `4 AV-HW-SC Core 11Of - w/ Software Licenses $ 3,111.11 1 $ 3,111.11 Mfr: UDT '5 SG350-52P-K9-NA Cisco SG350-52P 52-Port Gigabit PoE Managed Switch $ 1,125.00 1 $ 1,125.00 - 52 Network - Manageable - Twisted Pair - 3 Layer Supported - Desktop, Rack - mountable - Lifetime Limited Warranty TAA Compliance Mfr: CISCO SYSTEMS, INC UNSPSC : 43222612 '6 CON-SNT-SG35052S Cisco Smart Net Total Care - Service - 8 x 5 Next $ 119.40 3 $ 358.20 Business Day - Exchange - Electronic and Physical Service - TAA Compliance Mfr: CISCO SYSTEMS, INC UNSPSC: 81111812 7 CS-KlTP60-K9 Cisco Presentation/Collaboration Kit - TAA Compliance $ 6,500.14 1 $ 6,500.14 Mfr: CISCO SYSTEMS, INC UNSPSC: 43211612 8 CON-ECDN- Cisco Embedded Service Switch (ESS) - Service - 8 x 5 $ 1,161.78 1 $ 1,161.78 CSKITP60 Next Business Da - Technical - Electronic Service - TAA Compliance Mfr: CISCO SYSTEMS, INC UNSPSC: 81111812 Notes: 12 Months Page 1 of 3 Exhibit B- Fee Schedule 9 9 CTS-CAM60-BRKT Cisco Mounting Bracket for Video Conferencing Camera Mfr: CISCO SYSTEMS, INC $ 97.57 1 $ 97.57 UNSPSC : 31162313 10 CS-KITPLUS-WMK Cisco Wall Mount for Video Conferencing System - TAA Compliance $ 77.67 1 $ 77.67 Mfr: CISCO SYSTEMS, INC UNSPSC : 31162313 *11 AV-HW-SC WattBox KIT-WB-700-IPV-12 $ 496.13 1 $ 496.13 Mfr: UDT *12 AV-HW-SC WattBox WB-0VRC-UPS-1100-1 Mfr: UDT $ 516.47 1 $ 516.47 *13 AV-HW-SC Apple MQD22LL/A $ 218.78 2 $ 437.56 Mfr: UDT *14 AV-HW-SC Crestron AM-200 $ 1,100.00 2 $ 2,200.00 Mfr: UDT *15 AV-HW-SC HD-EXT3 Mfr. UDT $ 611.11 1 $ 611.11 Group Total $ 25,420.51 *tax exempted part(s) *17 AV-HW-SC AJA Helo Mfr: UDT $ 1,222.22 1 $ 1,222.22 *18 AV-HW-SC Crestron TSW-1060 w/ Table Top Kit $ 1,666.67 1 $ 1,666.67 Mfr: UDT *19 AV-HW-SC SLXD Mic Kit w/Handheld & Lav $ 888.89 1 $ 888.89 Mfr: UDT Group Total $ 5,977.78 Meeting Space 2 *20 AV-HW-SC Samsung QB55R Mfr. UDT $ 707.08 2 $ 1,414.16 *21 AV-HW-SC Chief Polemount Hardware $ 458.47 2 $ 916.94 Mfr: UDT *22 AV-HW-SC Crestron DM-NVX-350 Mfr. UDT $ 1,100.00 2 $ 2,200.00 *23 j AV-HW-SC Crestron TSW-760-W-S $ 855.56 1 $ 855.56 Mfr: UDT Group Total $ 5,386.66 Meeting Space 3 *24 AV-HW-SC Samsung QB55R $ 707.08 2 $ 1,414.16 Mfr: UDT *25 AV-HW-SC Chief Polemount Hardware Mfr: UDT $ 458.47 2 $ 916.94 *26 AV-HW-SC Crestron DM-NVX-350 $ 1,100.00 2 $ 2,200.00 Mfr: UDT Page 2 of 3 Exhibit B- Fee Schedule G *27 AV-HW-SC Crestron TSW-760-W-S Mfr: UDT $ 855.56 1 $ 855.56 Group Total $ 5,386.66 Meeting Space 4 *28 AV-HW-SC Samsung QB55R Mfr: UDT $ 707.08 2 $ 1,414.16 *29 AV-HW-SC Chief Polemount Hardware $ 458.47 2 $ 916.94 Mfr: UDT `30 AV-HW-SC Crestron DM-NVX-350 Mfr: UDT $ 1,100.00 2 $ 2,200.00 *31 AV-HW-SC Crestron TSW-760-W-S $ 855.56 1 $ 855.56 Mfr: UDT Group Total $ 5,386.66 MISC *32 AV-HW-SC Belden CAT6 Cables Mfr. UDT $ 0.34 2500 $ 850.00 *33 AV-HW-SC Misc. Hardware Mfr: UDT $ 888.89 1 $ 888.89 Group Total $ 1,738.89 Equipment Installation in all Rooms *34 AV -SC Equipment Installation in all Rooms Mfr: UDT $ 17,222.22 1 $ 17,222.22 *35 Freight Services-B FREIGHT SVCS - DOCS / PACKAGING / SHIP - BILLABLE Mfr: UNITED DATA TECHNOLOGIES $ 695.17 1 $ 695.17 Group Total $ 17,917.39 `tax exempted part(s) Page 3 of 3 Exhibit B- Fee Schedule LINE ITEMS 1-35 Total: $ 67,214.55 9 Other Exhibit/Attachment Exhibit C- Grant Certifications and Assurances (5-pages) Exhibit D- Customer Care Service Agreement & Software License Description: Agreement (15-pages) ❑- following this page (pages 1 through 20 ) ❑ this exhibit is not applicable Page 17 of 17 General Service Agreement 92017-003 (Ver. I ) 0 EXHIBIT C Grant Certifications & Assurances to follow this page 0 EXHIBIT I GRANT CERTIFICATIONS AND ASSURANCES GRANT CERTIFICATIONS AND ASSURANCES THE FOLLOWING DOCUMENTS NEED TO BE RETURNED WITH SOLICIATION DOCUMENTS BY DEADLINE TO BE CONSIDERED RESPONSIVE GCA-2 Certification Regarding Debarment, Suspension, and Other Responsibility Matters - Primary GCA Covered Transactions GCA-3 Conflict of Interest GCA-4 Anticipated DBE, M/WBE or VETERAN Participation Statement GCA-5 Acknowledgement of Grant Terms and Conditions GCA - 1 ,;:ems Collier County Solicitation 20-7772 EXHIBIT I B GRANT CERTIFICATIONS AND ASSURANCES COLLIER COUNTY Certification Regarding Debarment, Suspension, and Other Responsibility Matters Primary Covered Transactions (1) The prospective primary participant certifies to the best of its knowledge and belief, that it and its principals: (a) Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency; (b) Have not within a three-year period preceding this proposal been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property; (c) Are not presently indicted for or otherwise criminally or civilly charged by a governmental entity (Federal, State or local) with commission of any of the offenses enumerated in paragraph (1)(b) of this certification; and (d) Have not within a three-year period preceding this application/proposal had one or more public transactions (Federal, State or local) terminated for cause or default. (2) Where the prospective primary participant is unable to certify to any of the statements in this certification, such prospective participant shall attach an explanation to this proposal. Antolin Cossio Name VP of SLED Title United Data Technologies, Inc. Firm Project Name Project Number 65-0566138 Tax ID Number 93-364-0682 DUNS Number 2900 Monarch Lakes Blvd #300, Miramar, FL 33027 Street Address, City, State, Zip A,! O �r (�O,f,fl0 An�nl:n Cosa, (Jun 1), 207.0 21:00 EDT) Signature GCA - 2 5/18/2020 7:30 AM (.AO p. 34 Collier County Solicitation 20-7772 EXHIBIT I B 20-7772 Collier County Solicitation No. GRANT CERTIFICATIONS AND ASSURANCES COLLIER COUNTY Conflict of Interest Certification 1 Antolin Cossio , hereby certify that to the best of my knowledge, neither I nor my spouse, dependent child, general partner, or any organization for which I am serving as an officer, director, trustee, general partner or employee, or any person or organization with whom I am negotiating or have an arrangement concerning prospective employment has a financial interest in this matter. I further certify to the best of my knowledge that this matter will not affect the financial interests of any member of my household. Also, to the best of my knowledge, no member of my household; no relative with whom I have a close relationship; no one with whom my spouse, parent or dependent child has or seeks employment; and no organization with which I am seeking a business relationship nor which I now serve actively or have served within the last year are parties or represent a party to the matter. I also acknowledge my responsibility to disclose the acquisition of any financial or personal interest as described above that would be affected by the matter, and to disclose any interest I, or anyone noted above, has in any person or organization that does become involved in, or is affected at a later date by, the conduct of this matter. Antolin Cossio Name VP of SLED Signature 06/12/2020 Position Date Privacy Act Statement Title I of the Ethics in Government Act of 1978 (5 U.S.C. App.), Executive Order 12674 and 5 CFR Part 2634, Subpart I require the reporting of this information. The primary use of the information on this form is for review by officials of The Justice Department to determine compliance with applicable federal conflict of interest laws and regulations. Additional disclosures of the information on this report may be made: (1) to a federal, state or local law enforcement agency if the Justice Department becomes aware of a violation or potential violation of law or regulations; (2) to a court or party in a court or federal administrative proceeding if the government is a party or in order to comply with a judge -issued subpoena; (3) to a source when necessary to obtain information relevant to a conflict of interest investigation or decision; (4) to the National Archives and Records Administration or the General Services Administration in records management inspections; (5) to the Office of Management and Budget during legislative coordination on private relief legislation; and (6) in response to a request for discovery or for the appearance of a witness in a judicial or administrative proceeding, if the information is relevant to the subject matter. This confidential certification will not be disclosed to any requesting person unless authorized by law. See also the OGE/GOVT-2 executive branch -wide Privacy Act system of records. GCA - 3 5/18/2020 T30 AM p. 35 9 Collier County Solicitation 20-7772 COLLIER COUNTY ANTICIPATED DISADVANTAGED, MINORITY, WOMEN OR VETERAN PARTICIPATION STATEMENT Status will be verified. Unverifable statuses will require the Vendor/Prime Contractor to either provide a revised statement or provide source documentation that validates a status. Contractor means an entity that receives a contract. A. VENDOR/PRIME CONTRACTOR INFORMATION PRIME NAME I PRIME FEID NUMBER I CONTRACT DOLLAR AMOUNT United Data Technologies, Inc. 1 65-0566138 IS THE PRIME A FLORIDA-CERTIFIED DISADVANTAGED, VETERAN? Y a IS THE ACTIVITY OF THIS CONTRACT, MINORITY OR WOMEN BUSINESS ENTERPRISE DBE? Y ON CONSTRUCTION ? Y (DBE/MBE/WBE)? OR HAVE A SMALL DISADVANTAGED BUSINESS 8A CERTIFICATION FROM THE SMALL BUSINESS MBE? O N CONSULTATION? Y ON ADMINISTRATION? OR A SERVICE DISABLED VETERAN? WEE? Y ® OTHER? © N SDB 8A? Y N IS THIS SUBMISSION A REVISION? Y N IF YES, REVISION NUMBER B. IF PRIME HAS SUBCONTRACTOR OR SUPPLIER WHO IS A DISADVANTAGED MINORITY, WOMEN -OWNED, SMALL BUSINESS CONCERN OR SERVICE DISABLED VETERAN, PRIME IS TO COMPLETE THIS NEXT SECTION DBE, VE VET, E I SUBCONTRACTOR NAME R SUPPLIER I TYPE SPEC ALTY OR I ET` (See BNICIelo ) I DOLLAR AMOUNT I PERCENT DOLLARS CONTRACT TOT C. SECTION TO BE COMPLETED BY PRIME VENDOR/CONTRACTOR NAME OF SUBMITTER I DATE I TITLE OF SUBMITTER United Data Technologies, Inc. 112/17/2020 _I VP of SLED EMAIL ADDRESS OF PRIME (SUBMITTER) I TELEPHONE NUMBER FAX NUMBER j Tcossio@udtonline.com 954-308-5100 1954-432-5203 NOTE: This information is used to track and report anticipated DBE or MBE participation in federally -funded contracts. The anticipated DBE or MBE amount is voluntary and will not become part of the contractual terms. This form must be submitted at time of response to a solicitation. If and when awarded a County contract, the prime will be asked to update the information for the grant compliance files. Black American BA Hispanic American HA NativeAmerlcan NA Subcont. Asian American SAA Asian -Pacific American APA Non -Minority Womeni NMW Other: not of any other group listed 1 O D. SECTION TO BE COMPLETED BY COLLIER COUNTY DEPARTMENT NAME I COLLIER CONTRACT k (IFB/RFP or PO/REQ) I GRANT PROGRAM/CONTRACT (ACCEPTED BY: I DATE I 5/18/2020 7:30 AM GCA - 4 9 p. 36 Collier County Solicitation 20-7772 EXHIBIT 1 B GRANT CERTIFICATIONS AND ASSURANCES COLLIER COUNTY Acknowledgement of Terms, Conditions and Grant Clauses Flow Down of Terms and Conditions from the Grant Agreement Subcontracts: If the vendor subcontracts any of the work required under this Agreement, a copy of the signed subcontract must be available to the Department for review and approval. The vendor agrees to include in the subcontract that (1) the subcontractor is bound by the terms of this Agreement, (ii) the subcontractor is bound by all applicable state and federal laws and regulations, and (iii) the subcontractor shall hold the Department and Recipient harmless against all claims of whatever nature arising out of the subcontractor's performance of work under this Agreement, to the extent allowed and required by law. The recipient shall document in the quarterly report the subcontractor's progress in performing its work under this agreement. For each subcontract, the Recipient shall provide a written statement to the Department as to whether the subcontractor is a minority vendor as defined in Section 288.703, Fla. Stat. Certification On behalf of my firm, I acknowledge, and agree to perform all of the specifications and grant requirements identified in this solicitation document(s). Vendor/Contractor Name United Data Technologies, Inc. Date 06/12/2020 Authorized Signature Antoi(n cos ,:) -;ur 12, 202021M EDT) Address 2900 Monarch Lakes Blvd #300, Miramar, FL 33027 Solicitation/Contract # 20-7772 GCA - 5 5/18/2020 T30 AM p. 37 9 Exhibit D Customer Care Service Agreement & Software License Agreement to follow this page EXHIBIT D CUSTOMER CARE SERVICE AGREEMENT 1. Applicability of these Terms and Conditions. Except as expressly set forth below or as otherwise set forth in that certain General Services Agreement #20-7772 for Audio Video Equipment for Four EMS Training Rooms between United Data Technologies, Inc. ("UDT") and Collier County, Florida ("Customer') dated 2021 (the "Base Agreement"), these Think Simple, LLC. (ThinkSimple) Customer Care Service Terms and Conditions together with the terms and conditions in the applicable ThinkSimple Service Program (collectively, the "Terms and Conditions") set forth the terms and conditions pursuant to which Think Simple, LLC, as a subcontractor to UDT, will provide Services to end user customers of ThinkSimple Products based upon such ThinkSimple Service Programs which Customer has purchased through UDT. UDT, Customer and ThinkSimple shall be collectively referred to as the "Parties." 2. Definitions. Terms and Conditions: The following terms shall have the following meanings: 2.1. "Products" means equipment and software generally made available in the marketplace. 2.2. "Manufacturer" means an entity that produces equipment and/or Software. 2.3. "Services" means the ThinkSimple or any subcontractor branded services provided under a relevant Service Program. 2.4. "Software" means programs or applications developed, installed or released by the manufacturer or third -party integrator to control the function of a device, feature or function. 2.5. "Software Options" means optional functionality or features of Software that may be selected at the time of purchase or at a later time, and for which ThinkSimple or Manufacturer charges separately. 2.6. "Update" means Software for which ThinkSimple or the Manufacturer has provided fixes or minor revisions to correct errors or defects in the existing operation of the Software in accordance with the published Product specifications, and which is limited to those updates that ThinkSimple or Manufacturer generally provides to support Services customers at no charge. Updates do not include Upgrades or Software Options. 2.7. "Upgrade" means new releases of the Software which contains enhancements improving the functionality or capabilities of the Software, which ThinkSimple or Manufacturer may make available to support Services customers. Upgrades do not include Software Options. Page 1 of 15 0 3. Covered Services • Essential - provides remote technical phone support services, facilitation of manufacturer repair or replacement programs, and access to manufacturer published software updates and upgrades for covered assets. Also includes access to an online portal for incident reporting and annual business reviews. Remote technical phone support services are available 7x24. • Standard - provides remote technical phone support services, facilitation of manufacturer repair or replacement programs with onsite Field Technician dispatch, and access to manufacturer published software updates and upgrades for covered assets. Also includes access to an online portal for incident reporting and annual business reviews. Remote technical phone support services are available 7x24. Onsite Field Technician dispatch are available Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays. • Premier - provides advanced support services for all covered assets including 7x24 remote technical phone support services, assigned Customer Service Manager, direct access to phone support services, proactive version control, configuration change management support, equipment re -location support, advanced account reporting, quarterly account reviews and up to five (5) hours of annual customer training for covered assets. Requires all covered assets be covered as part of the Customer Care Exclusive program. Underlying Maintenance support may vary in Service Level by location. Onsite Field Technician dispatch are available Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays. • Preventative Maintenance - provides scheduled onsite Field Technicians to perform operational health testing of covered assets, routine maintenance tasks such as cleaning, alignment adjustments, log reviews, and remediation of identified problems. Consumables such as filters, bulbs and batteries will be replaced and chargeable at additional fee. Preventative Maintenance visits are scheduled Monday through Friday from 8 AM to 5 PM local standard time excluding Think Simple published holidays according to the following schedule based on the number of Preventative Maintenance visits elected: • Quantity 4 — Quarterly visits — scheduled in 3 month intervals • Quantity 2 — Bi-Annual visits — scheduled in 6 month intervals • Quantity 1— Annual visit — scheduled anytime within the contract term Unscheduled Preventative Maintenance visits expire 30 days into the next scheduled interval within the contract term. Unscheduled annual visits expire at contract expiration. Page 2 of 15 9 4. Services; Orders. Customer has purchased the Premier Plan Support Service Program as set forth in Exhibit B to the Base Agreement with UDT. Please note that only those Products applicable to Exhibit B will be covered by the Premier Service Programs under these Terms and Conditions. Any optional services for a Services Program available to Customers for an additional fee will be invoiced separately with payment terms as specified within such Service Program. 5. Service Period. These Terms and Conditions , shall commence on the date UDT and Customer enter into the Base Agreement #20-7772, and shall continue for three (3) years under the Base Agreement (the "Initial Service Period") , or such other period of time as specified and accepted by the Parties , and shall renew simultaneously with the Base Agreement. Prior to the commencement of any successive renewal period, ThinkSimple and UDT reserve the right to increase the price of the applicable Service Program for the duration of the successive renewal term in an amount not to exceed five (5%) percent of the price for the then - current service period. In the event the price increase exceeds five (5%) percent, ThinkSimple and UDT shall issue a new quote to Customer for approval prior to the commencement of the successive renewal period. 6. Service Activation. For new equipment purchase: Service coverage will begin 30 days from the date of shipment from the manufacturer's warehouse or upon installation, whichever is sooner unless otherwise specified. For existing equipment coverage: Service coverage will begin immediately upon receipt of an authorized order or payment in full. If equipment was not under a ThinkSimple or manufacturer's support contract for an extended period of time, a recertification fee and / or inspection of the equipment may be required prior to being able to support or being able to receive manufacturer support and replacement parts / software for the equipment. The recertification costs and any repairs required to certify a room and / or to meet the manufacturer specifications is the responsibility of the customer and are not covered hereunder unless specifically noted in the Service Program. 7. Services Availability. Remote Technical Phone Support Services will be provided on a 7x24x365 basis. Onsite Field Technician Dispatch Services: Unless otherwise provided in any Service Program, Services will be provided Monday through Friday from 8 AM to 5 PM local standard time excluding Page 3 of 15 e ThinkSimple published holidays. 8. Software Updates, Upgrades and Options. For Software covered under a Service Program, Customer will receive Updates and / or Upgrades as specified in the applicable Service Program description. For the latest Updates and Upgrades available for Customer Software, if any, please contact the ThinkSimple Help Desk. Updates are provided on a fix or fail basis. That is, to obtain an available Update the customer must call ThinkSimple to report a specific customer product failure (identified by Product serial number) exhibiting a problem, which the Update corrects. ThinkSimple will configure the Update according to the Software record of the registered Product. 9. Replacement Parts. Replacement parts provided pursuant to a Service Program will be either new parts or parts equivalent in performance to new parts when used with the Product, and are warranted for ninety (90) days from shipment or the remainder of the initial warranty period, whichever is longer. Parts removed from Products for replacement will become the property of ThinkSimple or the Manufacturer, and if replaced by the Customer must be received back to the local ThinkSimple service facility (as the same is listed on the pre -addressed return package provided by ThinkSimple) within five (5) business days of receipt of the replacement part, or Customer will be invoiced the full list price for the replaced part. 9.1. Warranty Parts Repair/ Replacement: Some equipment may be repairable or replaced at no charge under the manufacturer's Warranty policy. Labor for onsite installation of parts covered under manufacturer warranty may be subject to Time and Material labor fees, which will be quoted priorto the commencement of any such work. The ThinkSimple Help Desk will assist the customer to arrange return of the defective equipment to the manufacturer for service/replacement. 9.2. Advanced Parts Replacement: Specific to videoconferencing equipment available with advanced parts replacement from the manufacturer; some equipment may be eligible for an Advanced Replacement program. In these instances, upon determination of a part requiring replacement by the ThinkSimple Help Desk technician, a replacement part will be delivered to the customer location. Return of the defective product is required by the Customer under the conditions defined under the Terms and Conditions of Service. 10. Service Level Agreement. ThinkSimple will provide an Average Speed of Answer (ASA) of 60 seconds for support calls placed to its help desk Monday through Friday, 8 AM to 5 PM local standard time excluding ThinkSimple published holidays. ThinkSimple will respond to new service requests made via email or web portal within four (4) hours with case assignment notification Monday through Friday, 8 AM to 5 PM local Page 4 of 15 standard time excluding ThinkSimple published holidays. When applicable, ThinkSimple will provide a two (2) business day onsite response pursuant to the ThinkSimple Help Desk's determination that a dispatch is required for incident remediation. This service level may be impacted by room availability and the requirement for replacement parts. All onsite activity will be scheduled Monday through Friday, 8 AM to 5 PM local standard time excluding ThinkSimple published holidays. When a case is opened, the Help Desk will classify the case in accordance with the following incident priority classifications: P1: Critical — System outage equipment or room system fully non-functional P2: Major — System impaired but operational quality or features diminished P3: Minor —System operational with acceptable quality features are diminished P4: Informational — End User "How To" inquiry, request for configuration modification 11. Service Program Exclusions. Unless otherwise specified, Service Programs do not cover any of the following: (i) electrical work and / or in-house cabling external to the Product; (ii) repair or replacement of Product resulting from causes external to the Product, including disaster, fire, flood, earthquake, tornado accident, neglect, misuse, vandalism, water, corrosion, power surges, unconditioned or fluctuating power, lightning, customer -provided network, or failure of the installation site to conform to manufacturer specifications; or resulting from use of the Product for other than intended purposes; or resulting from use of the Product with items not provided or approved by ThinkSimple; or resulting from the performance of maintenance or the attempted repair of an item of a Product by persons other than ThinkSimple employees or persons authorized by ThinkSimple; (iii) repair or replacement of Product excluded by or no longer covered by the Product manufacturer's repair and replacement program; (iv) furnishing supplies or accessories including consumables such as projection lamps, bulbs, filters, fuses, batteries and the labor to replace these items, or painting or refinishing the Product; (v) Services in connection with the relocation of the Product, or the addition or removal of items of equipment or parts, attachments, features, from or to other devices not furnished by ThinkSimple including facilitation of customer spare or loaner equipment, including communications devices, video devices, audio devices, networks or links; (vi) damage to displays caused by screen burnout or image "burn -in"; (vii) Replacement and / or general support for manufacturer -specified end of life products after ThinkSimple has informed Customer of such change in status and pro -rated remaining portion of relative cost for such pertinent products; (viii) Services in connection with computer viruses or conflicts involving software that is not installed or introduced by ThinkSimple including coverage for "OFE" (Owner Furnished Equipment) unless specifically listed as covered equipment or devices not installed by ThinkSimple and not specifically covered under this agreement. Page 5 of 15 0 12. Charges and Payment Terms Payment terms are as set forth in the Base Agreement at Exhibit B. 13. Termination Termination of these services will follow the provisions of the Base Agreement. ThinkSimple reserves the right to modify available Service Programs at any time in its sole discretion; provided, that any such modifications will not affect any Service Programs already ordered by Customer. 14. Customer Obligations. 14.1. Customer shall have the continuing obligation to keep all Products under a Maintenance Service Program at either the then -current Software version or previous major Software version release. 14.2. Software updates and upgrades are the responsibility of the customer. Assistance may be requested from the ThinkSimple Help Desk to gain access to the software or if issues are encountered. Software updates do not mandate an onsite service call. 14.3. Customer is required to assist the ThinkSimple Help Desk technician with the remote diagnosis of the reported problem to help determine the cause of the problem. Parts replacement and onsite service may not become available until the ThinkSimple Help Desk is provided the appropriate information or support to diagnose the problem. 14.4. Remote access to the equipment for the purposes of diagnostics prior to technician dispatch is required. If remote access is not provided, delays may be experienced in the diagnosis and repair of the equipment. 14.5. If applicable, Customer will provide ThinkSimple personnel with access to the Products and adequate working space (including heat, light, ventilation, electric current and outlets) at no charge to ThinkSimple. All Customer environments must be free from all risks to health and safety (except to the extent notified to ThinkSimple in writing and specifically accepted in writing by ThinkSimple). 14.6. If applicable, Customer will maintain, at Customer expense, the installation site and provide the necessary utility services for use of the Product in accordance with the Manufacturer's applicable published specifications. 14.7. Customer will be responsible for furnishing supplies or accessories including consumables such as projection lamps, bulbs, filters, fuses, batteries, and the labor to replace these items, or painting or refinishing the Product. 14.8. Customer will be responsible for payment of Repairs and Services that are not covered under the selected coverage under the service agreement, subject to a quote provided by UDT, and approved by Customer, for ThinkSimple's services to be provided on a Time and Material Basis in accordance with the ThinkSimple standard published labor rates and material charges. Page 6 of 15 0 14.9. Equipment Operation and Alteration: The customer may not alter, repair, or modify the covered equipment except as expressly directed by ThinkSimple service personnel. The customer must operate the equipment as detailed in the user operations manual provided by the manufacturer with the covered equipment. The customer may not add equipment, components, wiring or other parts to the covered equipment without written notification to and acceptance by ThinkSimple. 14.10. ThinkSimple strongly recommends that Customer install and use a current, reputable anti -virus program in connection with any PC -based, open- architecture Product, and that Customer regularly update and run such anti -virus program, especially in connection with the emergence of any new viruses and/or 'worms'. Repair or restoration of any Product damaged or 'infected' by viruses is not covered under these Terms and Conditions or the Service Programs. 14.11. Customer is solely responsible for backing up Customer data. ThinkSimple will not under any circumstances have a duty to back up Customer data or to restore data that is lost in the course of ThinkSimple's provision of Services, or otherwise. ThinkSimple will not be liable for the loss of Customer data, whatever the reason for the loss, including without limitation as a result of ThinkSimple's negligence. The preceding limitation applies to any cause of action, whether based in contract, tort, or any other theory. 15. Intellectual Property. Each party shall retain all right, title and interest in and to, and possession of their respective preexisting intellectual property. Furthermore, ThinkSimple shall retain all right, title and interest in and to, and possession of, any know-how, technical information, specifications, documents, ideas, concepts, methods, processes, techniques and inventions developed or created by or on behalf of ThinkSimple relating to Services performed under or in relation to a Service Program. Any intellectual property, know-how, information or documents supplied at any time by one party to the other shall be treated as confidential and covered by the confidentiality undertaking in Section 17 below. 16. WARRANTY/ LIMITATION OF LIABILITY. THINKSIMPLE WARRANTS FOR NINETY (90) DAYS FROM THE PERFORMANCE OF ANY SERVICES BY THINKSIMPLE PURSUANT TO THESE TERMS AND CONDITIONS, EXCLUDING MANAGED SERVICES, THAT SUCH SERVICES SHALL BE PERFORMED IN A WORKMANLIKE MANNER CONSISTENT WITH GENERALLY ACCEPTED INDUSTRY STANDARDS. THINKSIMPLE MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. THINKSIMPLE MAKES NO WARRANTY THAT OPERATION OF THE PRODUCT SERVICED WILL BE UNINTERRUPTED OR ERROR FREE. IN NO EVENT WILL THINKSIMPLE BE LIABLE FOR ANY DELAY IN FURNISHING SERVICES. CUSTOMER MUST REPORT IN WRITING ANY BREACH OF THIS WARRANTY TO THINKSIMPLE DURING THE ABOVE WARRANTY PERIOD, AND CUSTOMER'S EXCLUSIVE REMEDY AND THINKSIMPLE'S ENTIRE LIABILITY FOR ANY BREACH OF SUCH WARRANTY SHALL BE TO REPERFORM THE SERVICES, OR IF THINKSIMPLE IS UNABLE TO RE -PERFORM THE SERVICES AS Page 7 of 15 WARRANTED, CUSTOMER SHALL BE ENTITLED TO RECOVER THE FEES PAID TO THINKSIMPLE FOR THE NONCONFORMING SERVICES ON A PRORATED BASIS CALCULATED BASED UPON THE NINETY (90) DAY WARRANTY PERIOD. EXCEPT FOR BREACHES OF CONFIDENTIALITY, OR INTELLECTUAL PROPERTY, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES, LOST BUSINESS PROFITS, OR LOSS, DAMAGE OR DESTRUCTION OF DATA, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY OR OTHERWISE, EVEN IF SUCH PARTY HAS BEEN ADVISED AS TO THE POSSIBILITY OF SAME. EXCEPT FOR BREACHES OF CONFIDENTIALITY OR INTELLECTUAL PROPERTY OBLIGATIONS, UDT'S AND THINKSIMPLE'S MAXIMUM LIABILITY FOR ALL OTHER DAMAGES WILL BE LIMITED TO (1) ONE (1) YEAR'S SERVICE CHARGES (IN THE CASE OF SERVICE PROGRAMS WITH AN APPLICABLE SERVICE PERIOD) OR (II) AGGREGATE SERVICE FEES PAYABLE TO THINKSIMPLE PURSUANT TO THE APPLICABLE SERVICE PROGRAM (IN THE CASE OF SERVICE PROGRAMS WITH NO APPLICABLE SERVICE PERIOD). THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND IN SUCH EVENT, THE FOREGOING EXCLUSIONS AND LIMITATIONS SHALL ONLY APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS AND CONDITIONS SHALL BE DEEMED TO LIMIT OR EXCLUDE EITHER PARTY'S LIABILITY FOR (1) FRAUD OR FRAUDULENT MISREPRESENTATION OR (11) DEATH OR PERSONAL INJURY TO THE EXTENT THAT IT RESULTS FROM SUCH PARTY'S GROSS NEGLIGENCE AND SOLELY TO THE EXTENT REQUIRED BY AND AS LIMITED BY APPLICABLE LAW. THE FOREGOING SHALL NOT CONSTITUTE A WAIVER OF CUSTOMER'S SOVEREIGN IMMUNITY BEYOND THE LIMITS SET FORTH IN FLORIDA STATUTES, SECTION 768.28. 17. Confidentiality. Confidential Information. Each party (the "Disclosing Party") may from time to time during the Term disclose to the other party (the Recipient") certain information regarding the Disclosing Party's business, including its products, inventions, operations, methodologies, systems, processes, product development plans or intentions, know-how, designs, trade secrets, market opportunities, business or financial affairs, and technical, marketing, financial, employees, planning, and other confidential or proprietary information ("Confidential Information"). Confidential Information means any non-public information of a party or its customers or suppliers relating to such entity's business activities, financial affairs, technology, marketing or sales plans that is disclosed pursuant to this Agreement and reasonably should have been understood by the receiving party, because of (i) legends or other markings, (ii) the circumstances of disclosure, (iii) the nature of the information itself, to be proprietary or confidential to the disclosing party or its Suppliers; or (iv) as defined by Florida law. ThinkSimple's Confidential Information includes (without limitation) the function and performance of the Products, and any other information relating to the Products as Confidential Information is further defined herein. Confidential Information includes information disclosed orally, visually, or through any tangible medium. Protection of Confidential Information. Recipient will not use any Confidential Information of the Disclosing Party for any purpose not expressly permitted by these Terms and Conditions or to carry out the Services, and will disclose the Confidential Information of the Disclosing Party only to the employees or contractors of Recipient who have a need to know such Confidential Information for purposes of carrying out the Services and who are under a duty of confidentiality no less restrictive than Recipient's Page 8 of 15 0 duty hereunder. Recipient will protect the Disclosing Party's Confidential Information from unauthorized use, access, or disclosure in the same manner as Recipient protects its own confidential or proprietary information of a similar nature and with no less than reasonable care. Confidential Information, trade secrets and proprietary confidential business information contained in this Agreement shall be as defined under Florida law and exempted from disclosure by the Florida Public Records Act, Chapter 119, Fla. Stat. Residuals. The Recipient shall be free to use for any purpose the residuals resulting from access to or work with the Confidential Information of the Disclosing Party, provided that the Recipient shall not disclose the Confidential Information except as expressly permitted hereunder. The term "residuals" means information in intangible form, which is retained in memory by persons who have had access to the Confidential Information, including ideas, concepts, know-how or techniques contained therein. The Recipient shall not have any obligation to limit or restrict the assignment of such persons or to pay royalties for any work resulting from the use of residuals. However, this section shall not be deemed to grant to the Recipient a license under the Disclosing Party's copyrights or patents Exceptions. Recipient's obligations under Section 17 with respect to any Confidential Information of the Disclosing Party will terminate if and when Recipient can document that such information: (a) was already lawfully known to Recipient at the time of disclosure by the Disclosing Party; (b) was disclosed to Recipient by a third party who had the right to make such disclosure without any confidentiality restrictions; (c) is, or through no fault of Recipient has become, generally available to the public; or (d) was independently developed by Recipient without access to, or use of, the Disclosing Party's Confidential Information. In addition, Recipient will be allowed to disclose Confidential Information of the Disclosing Party to the extent that such disclosure is (i) approved in advance, in writing by the Disclosing Party, (ii) necessary for Recipient to enforce its rights under these Terms and Conditions in connection with a legal proceeding; or (iii) required by law or by the order or a court of similar judicial or administrative body, provided that Recipient notifies the Disclosing Party of such required disclosure promptly and in writing and cooperates with the Disclosing Party, at the Disclosing Party's request and expense, in any lawful action to contest or limit the scope of such required disclosure. 18. Force Maieure. Except for the obligation to make timely payments, the Parties will not be liable to the other Parties for delays or failures to perform occasioned by causes beyond the non -performing Party's reasonable control. Such acts or events shall include but not be limited to, acts of God, pandemics, epidemics, civil or military authority, civil disturbance, riot, fire, strikes, lockouts or slowdowns, factory or labor conditions, inability to obtain necessary labor, materials or manufacturing facilities, delayed issuance of export control licenses. In the event of such delays or failures to perform, any dates or times by which ThinkSimple is otherwise scheduled to perform shall be extended automatically for a period of time equal in duration to the additional time required because of the delay or failure to perform. Each of the Parties shall promptly inform the other of any event of force majeure, its expected duration and cessation, respectively. Page 9 of 15 9 19. General. Except as otherwise set forth in these Terms and Conditions, these Terms and Conditions may only be modified by a written agreement duly signed by authorized representatives of the Parties, and variance from or addition to the provisions of these Terms and Conditions in any order or other written notification will be of no effect. Any notices required or permitted to be given hereunder shall be in writing and effective when received at the address the receiving party has last notified to the other party by prior written notice. In the case of ThinkSimple such address, unless otherwise notified in writing, shall be as follows: Think Simple, LLC 3150 W Prospect Rd, Suite 3309 Fort Lauderdale, FL 33309 Attn: Customer Service Dept. 954-740-8420 support@thinksimple.com If any provision of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, the remaining terms of these Terms and Conditions shall in no way be affected or impaired. The waiver by either party of a breach of any provision of these Terms and Conditions shall not be construed as a waiver of any subsequent breach. No assignment of any or all of the rights or obligations under these Terms and Conditions may be made, including by purchase, merger or operation of law, without the prior written consent of all Parties, which consent shall not be unreasonably withheld. Any attempted assignment or transfer in violation of this provision shall be null and void. In performing the Services, ThinkSimple shall be acting as an independent sub -contractor and neither ThinkSimple nor its personnel or representatives shall be deemed to be Customer or UDT agents or employees. ThinkSimple's affiliates may participate in ThinkSimple's performance under these Terms and Conditions and a Service Program, and ThinkSimple may also sub -contract its obligations under, these Terms and Conditions and a Service Program provided that ThinkSimple remains liable for the performance of its affiliates and/or sub -contractors in respect thereof. Unless otherwise expressly provided herein, no term or provision of these Terms and Conditions or a Service Program shall be enforceable by a third party (being any person other than the Parties and their permitted successors and assignees). The Customer acknowledges that ThinkSimple has trained personnel who perform Services and has made an investment in such personnel. Therefore, at no time during the term of a Service Program or for one (1) year thereafter, will the Customer directly or indirectly either offer employment to or hire any ThinkSimple employees who perform Services on behalf of ThinkSimple without ThinkSimple's express prior written consent. Page 10 of 15 0 ThinkSimple shall have complete charge and responsibility for personnel employed or engaged by ThinkSimple. Upon any expiration or termination of these Terms and Conditions, Sections 15 (Intellectual Property), and 16 (Warranty/Limitation of Liability) shall survive for three (3) years after the expiration or termination of the Base Agreement, whichever is later. Section 17 (Confidentiality) will survive in perpetuity. These Terms and Conditions may have been translated into various languages for the convenience of ThinkSimple's Customers. While the translation is correct to the best of ThinkSimple's knowledge, ThinkSimple is not responsible or liable in the event of an inaccuracy. English is the controlling language of these Terms and Conditions, and any translation has been prepared for Customer as a courtesy only. In the event of a conflict between the English -language version of these Terms and Conditions and a version that has been translated into another language, the English -language version of these Terms and Conditions shall control. These Terms and Conditions and any contract for a Service Program shall be governed by the laws of the State of Florida, and any disputes will be subject to the exclusive jurisdiction of the State courts in and for Collier County, Florida and/or the United States District Court for the Middle District of Florida sitting in Ft. Myers, Florida. In any action to enforce these Terms and Conditions, the prevailing party shall be entitled to the award of reasonable attorney fees, expert fees and all costs of court incurred in those proceedings.The U.N. Convention on Contracts for the International Sale of Goods does not apply. Prior to the initiation of any action or proceeding permitted by these Terms and Conditions to resolve disputes between the parties, the Parties shall make a good faith effort to resolve any such disputes by negotiation. The negotiation shall be attended by representatives of UDT and ThinkSimple with full decision -making authority and by Customer's staff person who would make the presentation of any settlement reached during negotiations to Customer's Board for approval. Failing resolution, and prior to the commencement of depositions in any litigation between the parties arising out of this Agreement, the parties shall attempt to resolve the dispute through mediation before an agreed -upon Circuit Court Mediator certified by the State of Florida. The mediation shall be attended by representatives of UDT and ThinkSimple with full decision -making authority and by Customer's staff person or designee who would make the presentation of any settlement reached at mediation to Customer's Board for approval. Should any Party fail to submit to mediation as required hereunder, the other Party(ies) may obtain a court order requiring mediation under Section 44.102, Fla. Stat. SIGNATURES ON FOLLOWING PAGE Page 11 of 15 IN WITNESS WHEREOF,. the Parties, have each, respectively, by an authorizedperson or agent, hereunder set their hands and seals on the date and year below written, ATTEST,. Crystal Kinzef, Clerk of the Circuit Courts and Comptroller By: Dated: Seas. ....................,..,...._ Approved as to form and legality:. Scott R. Teach Deputy County Attorney tT pelp:rint witness narie Second Witn ess qZ1 & tTyPe/print witness name IT, Fir Witness r-7 { { i Jlosr��%� ,, `€'� jprint witness narne Second Witness TTyrpe/print witness name 'P BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA Penny Taylor, Chair Date: United Data Technies, Inc. 1 By: Signature ' By:. Tesus.Pena F.VP Typed signature.and title Date: Tune 29, 2021. ThinkSimpie i.LC 4� &t Signature By Wu LL % Typed signature and title Date: 7 c:,;i, 2 t Z-'Z t Page 12 of IS SOFTWARE LICENSE AGREEMENT This Software License is made by Think Simple, LLC (ThinkSimple) ("Company") to Collier County, Florida ("Customer") (collectively, the "Parties") as an essential element of the services to be rendered by the Company as defined in the system specification and any associated documents. Customer and Company agree that this Software License Agreement is deemed to be applicable to both parties. SECTION 1 LICENSE GRANT AND OWNERSHIP 1.1 The Company hereby grants to Customer a worldwide, perpetual, non - exclusive, non - transferable license to all software for Customer's use in connection with the establishment, use, maintenance and modification of the system implemented by the Company. The term "Software" for the purposes of the license agreement shall refer to all source code, executable object code, and the patches, scripts, modifications, enhancements, designs, concepts or other materials that constitute the software programs necessary for the proper function and operation of the system as delivered by the Company and accepted by the Customer. 1.2 Except as expressly set forth in this paragraph, the Company shall at all times own all intellectual property rights to the software. Any and all licenses, product warranties or service contracts provided by third parties in connection with any software, hardware or other software or services provided in the system shall be delivered to Customer for the sole benefit of Customer 1.3 Customer may supply to the Company or allow the Company to use certain proprietary information, including service marks, logos, graphics, software, documents and business information and plans that have been authored or pre -owned by Customer. All such intellectual property shall remain the exclusive property of Customer and shall not be used by the Company for any purposes other than those associated with delivery of the system. SECTION COPIES, MODIFICATION, AND USE 2.1 Customer may make copies of the software for archival purposes and as required for modifications to the system. All copies and distribution of the software shall remain within the direct control of Customer and its representatives. 2.2 Customer may make modifications to the source code version of the software, if and only if the results of all such modifications are applied solely to the system. In no way does this Software License confer any right in Customer to license, sublicense, sell, or otherwise authorize the use of the software, whether in executable form, source code or otherwise, by any third parties, except in connection with the use of the system as part of Customer's business. 2.3 All express or implied warranties relating to the software shall be deemed null and void in case of any modification to the software made by any party other than the Company. SECTION 3 WARRANTIES AND REPRESENTATIONS Page 13 of 15 The Company represents and warrants to Customer that: 3.1 it has all necessary rights and authority to execute and deliver this Software License and perform its obligations hereunder and to grant the rights granted under this Software License to Customer; 3.2 the goods and services provided by Company under this Software License, including the software and all intellectual property provided hereunder, are original to the Company or its subcontractors or partners; and 3.3 the software, as delivered as part of the system, will not infringe or otherwise violate the rights of any third party, or violate any applicable law, rule or regulation. 3.4 The Company further represents and warrants that, throughout the System Warranty Period, the executable object code of software and the system will perform substantially in accordance with the System Specifications and Agreement. If the software fails to perform as specified and accepted all remedies are pursuant to the policies set forth in the Specification and in the Customer Care Service Agreement. SECTION 4 TRANSFER AND TERMINATION This license will automatically terminate upon the disassembly of the system cited above, unless the system is reassembled in its original configuration in another location. The Company may terminate this license upon notice for Customer's failure to comply with any of the terms set forth in this Software License. Upon termination, Customer shall immediately destroy the software, including all copies and modifications. IN WITNESS WHEREOF, the Parties, have each, respectively, by an authorized person or agent, hereunder set their hands and seals on the date and year belowwritten. ATTEST: Crystal Kinzel, Clerk of the Circuit Courts and Comptroller By: BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA By: Penny Taylor, Chair Dated: Date:_ (Seal) Approved as to form and legality: Scott R. Teach Deputy County Attorney Page 14 of 15 G First Witness ThinkSimple LLC By: Signature By: TType/print witness name T Typed signature and title Second Witness tType/print witness name T Date: Page 15 of 15