MPO Agenda 06/11/2021COLLIER COUNTY
Metropolitan Planning Organization
AGENDA
Board of County Commission Chambers
Collier County Government Center
3299 Tamiami Trail East, 3rd Floor
Naples, FL 34112
June 11, 2021
9:00 AM
Councilwoman Elaine Middelstaedt, Esq., Chair
Councilman Paul Perry, Vice-Chair
Councilman Greg Folley
Commissioner Penny Taylor
Commissioner Andy Solis, Esq.
Commissioner Burt L. Saunders
Commissioner Rick LoCastro
Commissioner William L. McDaniel, Jr.
Councilman Mike McCabe
This meeting of the Collier Metropolitan Planning Organization (MPO) is open to the public and citizen input is
encouraged. Any person wishing to speak on any scheduled item may do so upon recognition of the Chairperson.
Any person desiring to have an item placed on the agenda shal l make a request in writing with a description and
summary of the item, to the MPO Director or MPO Chairman 14 days prior to the date of the next scheduled
meeting of the MPO. Any person who decides to appeal a decision of this Board will need a record of the
proceedings pertaining thereto, and therefore may need to ensure that a verbatim record of the proceeding is made,
which record includes the testimony and evidence upon which the appeal is to be based. In accordance with the
Americans with Disabilities Act, any person requiring special accommodations to participate in this meeting
should contact Anne McLaughlin, MPO Executive Director, 72 hours prior to the meeting by calling (239) 252-
8192. The MPO’s planning process is conducted in accordance with Title VI of the Civil Rights Act of 1964 and
Related Statutes. Any person or beneficiary who believes that within the MPO’s planning process they have been
discriminated against because of race, color, religion, sex, age, national origin, disability, or familial status may file
a complaint with the Collier MPO Executive Director, Anne McLaughlin at (239) 252 -8192 or by writing to Ms.
McLaughlin at 2885 South Horseshoe Dr., Naples, FL 34104.
1. CALL TO ORDER
2. ROLL CALL
3. PLEDGE OF ALLEGIANCE
4. APPROVAL OF THE AGENDA, PREVIOUS MINUTES AND CONSENT ITEMS
4.A. May 14, 2021 Meeting Minutes
4.B. Ratification of the Community Transportation Coordinator (CTC) Local
Coordinating Board (LCB) Evaluation
4.C. Ratification of the 2021 Transportation Disadvantaged Service Plan (TDSP) Minor
Update
5. PUBLIC COMMENTS FOR ITEMS NOT ON THE AGENDA
6. AGENCY UPDATES
6.A. FDOT
6.B. MPO EXECUTIVE DIRECTOR
7. COMMITTEE CHAIR REPORTS
7.A. CITIZENS ADVISORY COMMITTEE (CAC)
7.A.1. Citizens Advisory Committee Chair Report
7.B. TECHNICAL ADVISORY COMMITTEE (TAC)
7.B.1. Technical Advisory Committee Chair Report
7.C. BICYCLE AND PEDESTRIAN ADVISORY COMMITTEE (BPAC)
7.C.1. Bicycle and Pedestrian Advisory Committee Chair Report
7.D. CONGESTION MANAGEMENT COMMITTEE (CMC)
7.E. LOCAL COORDINATING BOARD (LCB)
8. REGULAR BOARD ACTION (ROLL CALL REQUIRED)
8.A. Adopt FY 2022-2026 Transportation Improvement Program (TIP) and Authorizing
Resolution
9. REGULAR BOARD ACTION (NO ROLL CALL)
9.A. Approve Appointment to the Bicycle and Pedestrian Advisory Committee (BPAC)
9.B. Approve 2021 Project Priorities
10. PRESENTATIONS (MAY REQUIRE BOARD ACTION)
11. DISTRIBUTION ITEMS
11.A. Letter of Support to USDOT for Golden Gate Parkway Complete Streets
Transformational Project - Grant Application
11.B. Administrative Modification to the FY 2021-2025 Transportation Improvement
Program (TIP) Regarding Change in Lead Agency on FPN 4379261
12. MEMBER COMMENTS
13. NEXT MEETING DATE
13.A. Next Meeting Date - September 10, 2021 - 9:00 a.m. Board of County
Commissioners Chambers, 3299 Tamiami Trail East, Naples, FL 34112
14. ADJOURN
06/11/2021
COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 4.A
Item Summary: May 14, 2021 Meeting Minutes
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/27/2021 8:21 AM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/27/2021 8:21 AM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/27/2021 8:21 AM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/27/2021 8:31 AM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
4.A
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1
Collier Metropolitan Planning Organization
Board of County Commission Chambers
Collier County Government Center
3299 Tamiami Trail East, 3rd Floor
Naples, FL 34112
May 14, 2021
9:00 a.m.
**HYBRID REMOTE – IN-PERSON AND VIRTUALLY VIA ZOOM
1. CALL TO ORDER
Meeting was called to order at approximately 9:00 a.m.
2. ROLL CALL
Anne McLaughlin called roll and confirmed a quorum was present in the room; asked for
a vote to allow two Board members to participate remotely due to extenuating circumstances.
Commissioner Solis moved to approve the remote participation of Councilmen Folley and
McCabe. Commissioner Saunders seconded. Passed unanimously.
Members Present (in BCC Chambers)
Councilwoman Elaine Middelstaedt, City of Everglades City, Chair
Councilman Paul Perry, City of Naples
Commissioner Rick LoCastro, Collier County BCC District 1
Commissioner William L. McDaniel, Jr. District 5
Commissioner Burt Saunders, Collier County BCC District 3
Commissioner Andy Solis, Collier County BCC District 2
Members Present (virtually via ZOOM)
Councilman Greg Folley, City of Marco Island
Councilman Mike McCabe, City of Naples
Members Absent
Commissioner Penny Taylor, Collier County BCC District 4
MPO Staff
Anne McLaughlin, Executive Director
Brandy Otero, Principal Planner
FDOT
L. K. Nandam, District 1 Secretary
Wayne Gaither, Manager, SWAO
Victoria Peters, Community Liaison
4.A.1
Packet Pg. 5 Attachment: May 14, 2021 Meeting Minutes (16078 : May 14, 2021 Meeting Minutes)
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Others Present
Scott Teach, Deputy County Attorney (in-person)
Trinity Scott, Collier County Transportation Planning (in-person)
Steven Ludwinski, Corradino Group (in-person)
3. PLEDGE OF ALLEGIANCE
Councilwoman Middelstaedt called the meeting to order.
Commissioner Saunders led the Pledge of Allegiance.
4. APPROVAL OF THE AGENDA, PREVIOUS MINUTES AND CONSENT ITEMS
4.A. April 9, 2021 Meeting Minutes
Commissioner McDaniel moved to approve the Agenda and Previous Minutes.
Councilman Perry seconded. Passed unanimously.
5. PUBLIC COMMENTS FOR ITEMS NOT ON THE AGENDA
none
6. AGENCY UPDATES
6.A. FDOT
Ms. Peters – update on SR82/SR29 intersection: on 4/18/2021 we opened the dedicated
right turn movement from SR82 eastbound onto SR29 southbound at the intersection; all
temporary signals have been removed. Construction continues on SR82 westbound lanes. Current
ongoing operations include drainage and earthwork. Contractor on schedule to complete project in
spring of 2022. FDOT will begin promoting 2021 Mobility Week, scheduled for October 29 –
November 5. More information will be coming as we get closer to the event.
Secretary Nandam – Legislative session has ended. Legislature approved $9.4 billion for
infrastructure in Work Program and additional $2 billion of [federal] infrastructure funds. The
Department is taking a three-pronged approach to utilize the infrastructure funds: working on list
of production shovel-ready projects of different sizes to advance in Work Program. Interchange
improvements at I-75 and 951 are at the top of the list. As projects advance, opens opportunities
to bring other projects forward. We will also look at projects on a “shelf” [shelved.] Need to
prepare ‘shelf’ for future projects; talking to counties and cities to build list. Will keep MPO
Director informed. Regarding Coronavirus, Aid, Relieve, and Economic Security Act (CARES
Act) funding [$1.9 million allocated to Collier MPO], just received approval to use funds to
reimburse Fire Station 3 operations [Project # 4353891 $1.4 million/year in draft FY22-26 TIP].
Covers one year. Will continue to monitor toll revenues for future reimbursement, consistent with
State statute. If revenues don’t come up, will have to have conversation in future. Has not informed
Fire Station management yet but will do so later today.
4.A.1
Packet Pg. 6 Attachment: May 14, 2021 Meeting Minutes (16078 : May 14, 2021 Meeting Minutes)
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Commissioner McDaniel - Thanks Secretary Nandam. Suggest in future dedicate portion
of toll or proportionate increases in tolls to offset fluctuations in revenues. Realize County has to
bring concept forward to Legislature.
6.B. MPO EXECUTIVE DIRECTOR
Ms. McLaughlin – Will bring amendment to FY 2021-2025 Transportation Improvement
Program (TIP) forward to Board in June regarding deletion of a County congestion management
project - Signal Timing on US41 from SR951/Collier Blvd to Old US41. Application dates from
2014 [correction – 2016]. In process of developing Local Area Program (LAP) Agreement, County
learned that FDOT now has contractor in place to do retiming on State roads. Lack sufficient time
to reprogram SU funds to another MPO project. County relinquishing funds to allow FDOT to use
obligation authority before end of the fiscal year on June 30th. Will take amendment to TAC and
CAC on May 24th for endorsement, then to MPO Board June 11th for approval, but was important
to notify FDOT as quickly as possible due to time constraint.
7. COMMITTEE CHAIR REPORTS
7.A. CITIZENS ADVISORY COMMITTEE (CAC)
7.A.1. Citizens Advisory Committee Chair Report
Ms. McLaughlin – noted Chair not present in the room or virtually. Report is in agenda
packet.
7.B. TECHNICAL ADVISORY COMMITTEE (TAC)
7.B.1. Technical Advisory Committee Chair Report
Ms. McLaughlin – noted Chair not present in the room or virtually. Report is in
agenda packet. CAC and TAC agendas were light this month and discussion was brief, which is
why Chairs did not feel it necessary to report in-person.
7.C. BICYCLE PEDESTRIAN ADVISORY COMMITTEE (BPAC)
7.C.1. Bicycle and Pedestrian Advisory Committee Chair Report
Ms. McLaughlin – noted Chair had planned to attend but is not present in the room or
virtually. Report is in agenda packet.
7.D. CONGESTION MANAGEMENT COMMITTEE (CMC)
7.D.1. Congestion Management Committee Chair Report
Ms. McLaughlin – no meeting this month to report on.
4.A.1
Packet Pg. 7 Attachment: May 14, 2021 Meeting Minutes (16078 : May 14, 2021 Meeting Minutes)
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7.E. LOCAL COORDINATING BOARD (LCB)
7.E.1. Local Coordinating Board Chair Report
Ms. McLaughlin – Ms. Corris Chaired meeting on behalf of Commissioner Solis. Not
present in room. Report in meeting packet.
Commissioner Solis – We have filled every position on the LCB have we not?
Ms. Otero – One vacancy remains to be filled – Private Transportation Industry.
8. REGULAR BOARD ACTION (ROLL CALL REQUIRED)
n/a
9. REGULAR BOARD ACTION (NO ROLL CALL)
9.A. Reappointment of Citizens Advisory Committee (CAC) Member
Ms. McLaughlin – presented Executive Summary. Neal Gelfand is currently serving as Chair of
CAC. Term expires end of this month. Commissioner Solis supports reappointment to a second
term as District II representative.
Commissioner Solis moved to reappointment Neal Gelfand to the CAC. Commissioner
McDaniel seconded. Passed unanimously.
9.B. Approve Appointment to the Bicycle and Pedestrian Advisory Committee
(BPAC)
Ms. McLaughlin - presented Executive Summary. George Dondanville originally
submitted application to serve on the CAC when there were no vacancies on BPAC. Now there
are two vacancies and it’s clear that his passion lies with bike/ped planning. Would like to change
committees. There is another person interested in filling second vacancy who has not submitted an
application yet. Expect to bring an application forward to Board in June.
Councilman Perry moved to appoint George Dondanville to the BPAC. Commissioner
Solis seconded. Passed unanimously.
9.C. Approval of the Fiscal Year 2021/22 Transportation Disadvantaged (TD)
Planning Grant
Ms. Otero – presented the item. Annual grant for TD planning activities. Allocation for
FY 21/22 is $27,906. Due to timing of the agreement, staff is requesting that the Board authorize
the Chair to execute the agreement upon receipt with the fully executed agreement being provided
to the Board at a future meeting.
4.A.1
Packet Pg. 8 Attachment: May 14, 2021 Meeting Minutes (16078 : May 14, 2021 Meeting Minutes)
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Commissioner McDaniel moved to approve FY 2021/22 TD Planning Grant.
Commissioner Sunders seconded. Passed unanimously.
9.D. Approve the Local Roads Safety Plan
Ms. McLaughlin – presented Executive Summary. Board received briefing on Draft Plan
in December 2020. Since then, staff has added information on current practices, including Best
Practices, by member governments and noted where Local Roads Safety Plan (LRSP) has been
incorporated into the Long Range Transportation Plan (LRTP), Transportation System
Performance Report and Bike-Ped Master Plan. Staff recommendations focus on enhanced
practices to address three key strategies: 1) Flag high crash locations to include safety analysis in
project scoping and design for road improvement projects and stand-alone bike/ped projects; 2)
flag high crash locations for Road Safety Audits using MPO SU safety set-aside or other funds.
Bike/Ped Master Plan already does this for bike/ped projects; and 3) promote bike/ped safety
videos, handouts and special events more proactively as part of Community Traffic Safety Team
(CTST)/Blue Zones, Naples Pathways Coalition and other local agencies, including the MPO, who
are members of informal Naples Bike-Ped Safety Coalition.
Commissioner Solis – question related to Table 1-1 Emphasis Area Summary; example
Total Fatalities at 160 – how to interpret table. 160 fatalities are concerning.
Ms. McLaughlin – shows total fatalities and notes which fall under categories: Non-
motorized, intersection, lane departure, same direction. LRSP focuses on Serious Injury crashes
and fatalities. Should total 160. The number of fatalities are for a 5-year period.
Councilwoman Middelstaedt – math error in the Table. Total is not correct.
Ms. McLaughlin – will check totals and make corrections.
Commissioner Solis moved to approve the Local Roads Safety Plan. Commissioner
Saunders seconded. Passed unanimously.
9.E. Approval of 2020 FDOT-MPO Joint Certification Statement
Ms. McLaughlin – presented Executive Summary. FDOT conducts annual review of
transportation planning process with respect to federal requirements. Collaborative process. MPO
staff responds to questions in Part One; FDOT prepares Part Two. Meet and discuss to arrive at
joint report. Highlight of this year’s review include MPO continuing to achieve Low Risk level
due to administrative support by County Grants Office and Ms. Otero’s diligence. Preparation of
8 major plans/studies despite world-wide pandemic. Appreciates assistance provided by MPO
Liaison, Ms. Peters, and MPO staff in making achievements possible during difficult time period.
Commissioner Solis moved approval of 2020 FDOT-MPO Joint Certification Statement.
Commissioner McDaniel seconded. Passed unanimously.
4.A.1
Packet Pg. 9 Attachment: May 14, 2021 Meeting Minutes (16078 : May 14, 2021 Meeting Minutes)
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10. PRESENTATIONS (MAY REQUIRE BOARD ACTION)
10. A. Draft FY 2022-2026 Transportation Improvement Program (TIP)
Ms. McLaughlin – gave PPT presentation contained in agenda packet. Highlighted update
to total funding amount and by category breakdown based on FDOT April 5th Work Program
snapshot. Stepped through analysis of major spending categories, starting with TIP project sheet
categories, then roll-up SU funds into one combined category, followed by roll-up all multi-modal
categories into one amount – combining SU Box funds with Transit and Aviation. Safety is not
shown as separate category because safety criteria are embedded in all project [selection] criteria
TIP appears reasonably well-balanced with funds allocated to: 38% Maintenance and Operations,
39% Capacity Enhancements, 22% Multimodal and 1% Planning. SU Box Funds fluctuate from
year to year. MPO staff, FDOT and member government technical staff will have to focus on
programming the $2 million sitting in FY22. Secretary Nandam gave update related to final slide
regarding CARES ACT and American Rescue Plan on federal infrastructure funding.
Commissioner McDaniel – do other MPOs combine project categories similar to what
you have shown for multimodal?
Ms. McLaughlin – have not reviewed what other MPOs are saying yet. Will do so and
report back.
10. B. Draft 2021 Project Priorities
Ms. McLaughlin – presented Executive Summary. Congestion management Priorities
slated to receive majority of MPO’s SU allocation in new 5th year of new FDOT Work Program.
FY 2027. Received public comment in form of a letter of support from Naples Park to advance
sidewalk on 91st Ave North if possible. County staff looking into the possibility of advancing that
project. Planning Priorities show SU funds set aside for next Long Range Transportation Plan
(LRTP) update. May not need all of the funding identified. Note that LRTP preparation includes
updating Bike-Ped Master Plan and Transportation System Performance Report. Highway
Priorities are roadway capacity enhancement projects directly out of a Table in the LRTP Cost
Feasible Plan. Transportation Regional Incentive Program (TRIP) Priorities are developed jointly
by Lee County and Collier MPO technical staff, have gone through both MPO’s advisory
committee reviews. Projects are on Highway Priority list. Transit priorities are submitted by
County Public Transit and Neighborhood Enhancement Division and are consist with the LRTP,
which incorporates the Transit Development Plan. Priorities going to TAC and CAC for
endorsement on May 24th, and to Board for approval on June 11th.
11. DISTRIBUTION ITEMS
n/a
12. MEMBER COMMENTS
Commissioner McDaniel – Question for Secretary Nandam – do we need to prepare for
4.A.1
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amendment to LRTP in order to receive federal infrastructure funding?
Secretary Nandam – Won’t have answer until go through process to identify what projects
will be picked. Our process follows LRTP’s Cost Feasible Plan closely so hoping amendment
won’t be needed. Will keep MPO Director informed.
Commissioner LoCastro – do you have projects listed by [County Commission] District?
Secretary Nandam – Our list is generated from MPO’s priority lists.
Ms. McLaughlin – We can provide that information to the Board.
13. NEXT MEETING DATE
13.A. Next Meeting Date – June 11, 2021 - 9:00 a.m. Board of County Commissioners
Chambers, 3299 Tamiami Trail East, Naples, FL 34112
14. ADJOURN
There being no further business, Councilwoman Middelstaedt adjourned the meeting at
approximately 10:00 a.m.
4.A.1
Packet Pg. 11 Attachment: May 14, 2021 Meeting Minutes (16078 : May 14, 2021 Meeting Minutes)
06/11/2021
EXECUTIVE SUMMARY
Ratification of the Community Transportation Coordinator (CTC) Local Coordinating Board
(LCB) Evaluation
OBJECTIVE: For the MPO Board to ratify the annual Community Transportation Coordinator (CTC)
Local Coordinating Board (LCB) Evaluation.
CONSIDERATIONS: As a requirement of the Florida Commission for Transportation Disadvantaged
(CTD) Planning Grant, the LCB must conduct an annual evaluation of the CTC. This evaluation must be
completed and submitted to the CTD prior to the end of the fiscal year (June 30, 2021). The CTC
evaluation is included as an appendix in the Transportation Disadvantaged Service Plan (TDSP) annual
report. The completed evaluation of the CTC is shown as Attachment 1.
The Public Transit and Neighborhood Enhancement (PTNE) Division is designated to act as the CTC for
Collier County. The PTNE Division has provided a response to the CTC evaluation, shown as
Attachment 2.
COMMITTEE RECOMMENDATIONS: The Local Coordinating Board (LCB) for the Transportation
Disadvantaged reviewed and approved the CTC-LCB Evaluation at its meeting on May 5th.
STAFF RECOMMENDATION: To ratify the FY 2019-20 CTC evaluation.
Prepared By: Brandy Otero, Principal Planner
ATTACHMENT(S)
1. CTC Evaluation (PDF)
2. PTNE Response to CTC Evaluation (PDF)
4.B
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06/11/2021
COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 4.B
Doc ID: 16053
Item Summary: Ratification of the Community Transportation Coordinator (CTC) Local
Coordinating Board (LCB) Evaluation
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/26/2021 2:23 PM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/26/2021 2:23 PM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/26/2021 2:23 PM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/26/2021 2:49 PM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
4.B
Packet Pg. 13
CTC BEING REVIEWED:
COUNTY (IES):
ADDRESS:
CONTACT:PHONE:
REVIEW PERIOD: _______REVIEW DATES:
PERSON CONDUCTING THE REVIEW:
CONTACT INFORMATION:
FORMATTED 2011 – 2012
CTC
EVALUATION WORKBOOK
4.B.1
Packet Pg. 14 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)Collier County
Collier
3299 Tamiami Trail East, Suite 103, Naples, Florida 34112
Michelle Arnold 239-252-5841
Jan 20th 2021
Brandy Otero
Brandy.Otero@colliercountyfl.gov
7/1/19-6/30/20
Page 5
EVALUATION INFORMATION
An LCB review will consist of, but is not limited to the following
pages:
1 Cover Page
5 - 6 Entrance Interview Questions
12 Chapter 427.0155 (3) Review the CTC monitoring of
contracted operators
13 Chapter 427.0155 (4) Review TDSP to determine utilization
of school buses and public transportation services
19 Insurance
23 Rule 41-2.011 (2) Evaluation of cost-effectiveness of
Coordination Contractors and Transportation Alternatives
25 - 29 Commission Standards and Local Standards
39 On-Site Observation
40 – 43 Surveys
44 Level of Cost - Worksheet 1
45-46 Level of Competition – Worksheet 2
47 - 48 Level of Coordination – Worksheet 3
Notes to remember:
The CTC should not conduct the evaluation or surveys. If the CTC is also the PA,
the PA should contract with an outside source to assist the LCB during the review
process.
Attach a copy of the Annual QA Self Certification.
4.B.1
Packet Pg. 15 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Page 6
ENTRANCE INTERVIEW QUESTIONS
INTRODUCTION AND BRIEFING:
Describe the evaluation process (LCB evaluates the CTC and forwards a copy of the
evaluation to the CTD).
The LCB reviews the CTC once every year to evaluate the operations and the
performance of the local coordinator.
The LCB will be reviewing the following areas:
Chapter 427, Rules 41-2 and 14-90, CTD Standards, and Local Standards
Following up on the Status Report from last year and calls received from the
Ombudsman program.
Monitoring of contractors.
Surveying riders/beneficiaries, purchasers of service, and contractors
The LCB will issue a Review Report with the findings and recommendations to the CTC
no later than 30 working days after the review has concluded.
Once the CTC has received the Review Report, the CTC will submit a Status Report to
the LCB within 30 working days.
Give an update of Commission level activities (last meeting update and next meeting
date), if needed.
USING THE APR, COMPILE THIS INFORMATION:
1. OPERATING ENVIRONMENT:
RURAL URBAN
2. ORGANIZATION TYPE:
PRIVATE-FOR-PROFIT
PRIVATE NON-PROFIT
GOVERNMENT
TRANSPORTATION AGENCY
4.B.1
Packet Pg. 16 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)4
4
4
4
4
4
4
4
4
Page 7
3. NETWORK TYPE:
SOLE PROVIDER
PARTIAL BROKERAGE
COMPLETE BROKERAGE
4. NAME THE OPERATORS THAT YOUR COMPANY HAS CONTRACTS WITH:
5. NAME THE GROUPS THAT YOUR COMPANY HAS COORDINATION
CONTRACTS WITH:
Coordination Contract Agencies
Name of
Agency
Address City, State, Zip Telephone
Number
Contact
4.B.1
Packet Pg. 17 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)Easter Seals Florida, Inc.8793 Tamiami Trail East, Unit 111Naples (407) 629-7881 Gladys Epps
Sunrise Community of S.W. Florida4227 Exchange Avenue Naples (239) 643-5338 Cassandra Beaver
Hope Hospice and Healthcare Services2668 Winkler Avenue Ft. Myers (239) 985-6400 Dave Goss
MV Transportation
Page 8
6. NAME THE ORGANIZATIONS AND AGENCIES THAT PURCHASE SERVICE
FROM THE CTC AND THE PERCENTAGE OF TRIPS EACH REPRESENTS?
(Recent APR information may be used)
Name of Agency % of Trips Name of Contact Telephone Number
7. REVIEW AND DISCUSS TD HELPLINE CALLS:
Number of calls Closed Cases Unsolved Cases
Cost
Medicaid
Quality of Service
Service Availability
Toll Permit
Other
4.B.1
Packet Pg. 18 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)Senior Services 0.15 Wendy Klopf 239-252-2901
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
Page 14
COMPLIANCE WITH CHAPTER 427, F.S.
Review the CTC last AOR submittal for compliance with 427. 0155(2)
“Collect Annual Operating Data for submittal to the Commission.”
REPORTING TIMELINESS
Were the following items submitted on time?
a.Annual Operating Report Yes No
Any issues that need clarification? Yes No
Any problem areas on AOR that have been re-occurring?
List:
b. Memorandum of Agreement Yes No
c.Transportation Disadvantaged Service Plan Yes No
d. Grant Applications to TD Trust Fund Yes No
e.All other grant application (____%)Yes No
IS THE CTC IN COMPLIANCE WITH THIS SECTION? Yes No
Comments:
4.B.1
Packet Pg. 19 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)The CTC submits all reports and agreements on time. No recommendation for
improvement is needed in this area.
Page 15
COMPLIANCE WITH CHAPTER 427, F.S.
Review the CTC monitoring of its transportation operator contracts to ensure
compliance with 427.0155(3), F.S.
“Review all transportation operator contracts annually.”
WHAT TYPE OF MONITORING DOES THE CTC PERFORM ON ITS OPERATOR(S) AND
HOW OFTEN IS IT CONDUCTED?
Is a written report issued to the operator? Yes No
If NO, how are the contractors notified of the results of the monitoring?
WHAT TYPE OF MONITORING DOES THE CTC PERFORM ON ITS COORDINATION
CONTRACTORS AND HOW OFTEN IS IT CONDUCTED?
Is a written report issued? Yes No
If NO, how are the contractors notified of the results of the monitoring?
WHAT ACTION IS TAKEN IF A CONTRACTOR RECEIVES AN UNFAVORABLE
REPORT?
IS THE CTC IN COMPLIANCE WITH THIS SECTION? Yes No
ASK TO SEE DOCUMENTATION OF MONITORING REPORTS.
PTNE monitors the operations contractor for compliance with FTA requirements and contract compliance in the following
ways: conduct bi-weekly operational meetings that include staff from Fleet Maintenance, CAT fixed route and paratransit
operations, and County staff. Agendas for those meetings include topics such as safety, maintenance, ADA, customer service,
operations, etc. to ensure operational efficiency. Reports are provided by the vendor as specified by the contract and reviewed
by the Public Transit Manager. These reports include accident/incidents, customer service, farebox validation, drug and alcohol
testing, ridership, performance measures and on-time performance. Internal Controls have been established to review driver
training and pre-trip inspections. Operator inspections are conducted periodically.
4.B.1
Packet Pg. 20 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)Contractors are informed what corrective action is required and given time to comply.
The coordination contractors are required to provide quarterly reports of the service
being performed for CTC monitoring. Annual Monitoring of compliance is completed.
Page 16
COMPLIANCE WITH CHAPTER 427, F.S.
Review the TDSP to determine the utilization of school buses and public
transportation services [Chapter 427.0155(4)]
“Approve and coordinate the utilization of school bus and public transportation
services in accordance with the TDSP.”
HOW IS THE CTC USING SCHOOL BUSES IN THE COORDINATED SYSTEM?
Rule 41-2.012(5)(b): "As part of the Coordinator’s performance, the local
Coordinating Board shall also set an annual percentage goal increase for the
number of trips provided within the system for ridership on public transit, where
applicable. In areas where the public transit is not being utilized, the local
Coordinating Board shall set an annual percentage of the number of trips to be
provided on public transit."
HOW IS THE CTC USING PUBLIC TRANSPORTATION SERVICES IN THE COORDINATED
SYSTEM?
N/A
IS THERE A GOAL FOR TRANSFERRING PASSENGERS FROM PARATRANSIT TO TRANSIT?
Yes No
If YES, what is the goal?
Is the CTC accomplishing the goal? Yes No
IS THE CTC IN COMPLIANCE WITH THIS REQUIREMENT? Yes No
Comments:
4.B.1
Packet Pg. 21 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)In response to last years CTC evaluation recommendation to provide a specific annual
percentage increase for transferring passengers from paratransit to transit it was stated
that "the CTC will work with the LCB to determine a reasonable performance measure
that is consistent with Rule 41-2.012(5)(b) which is intended to increase the usage of
public transit not necessarily transferring trips from paratransit to fixed route."
Recommendation is for this discussion to occur at an LCB meeting to determine what
this measure can be and so it may be added to next TDSP update once determined.
School buses are not utilized in the coordinated system.
'Maximize effective transfer of individuals from paratransit to fixed route services."
Page 22
COMPLIANCE WITH 41-2, F.A.C.
Compliance with 41-2.006(1), Minimum Insurance Compliance
“...ensure compliance with the minimum liability insurance requirement of
$100,000 per person and $200,000 per incident…”
WHAT ARE THE MINIMUM LIABILITY INSURANCE REQUIREMENTS?
WHAT ARE THE MINIMUM LIABILITY INSURANCE REQUIREMENTS IN THE
OPERATOR AND COORDINATION CONTRACTS?
HOW MUCH DOES THE INSURANCE COST (per operator)?
Operator Insurance Cost
DOES THE MINIMUM LIABILITY INSURANCE REQUIREMENTS EXCEED $1 MILLION
PER INCIDENT?
Yes No
If yes, was this approved by the Commission? Yes No
IS THE CTC IN COMPLIANCE WITH THIS SECTION? Yes No
Comments:
4.B.1
Packet Pg. 22 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)MV 377000
$1,000,000 Per Occurrence, Combined Single Limit for Bodily Injury Liability and
Property Damage Liability. This shall include: Owned Vehicles, Hired and Non-Owned
Vehicles and Employee Non-Ownership.
See response shown above
Page 26
COMPLIANCE WITH 41-2, F.A.C.
Compliance with 41-2.011(2), Evaluating Cost-Effectiveness of Coordination
Contractors and Transportation Alternatives.
“...contracts shall be reviewed annually by the Community Transportation
Coordinator and the Coordinating Board as to the effectiveness and efficiency of
the Transportation Operator or the renewal of any Coordination Contracts.”
1. IF THE CTC HAS COORDINATION CONTRACTORS, DETERMINE THE COST-
EFFECTIVENESS OF THESE CONTRACTORS.
Cost [CTC and Coordination Contractor (CC)]
CTC CC #1 CC #2 CC #3 CC #4
Flat contract rate (s) ($ amount /
unit)
Detail other rates as needed: (e.g.
ambulatory, wheelchair, stretcher,
out-of-county, group)
Special or unique considerations that influence costs?
Explanation:
4.B.1
Packet Pg. 23 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)$25.30 $45.75 $13.72 $50.34
Trip rates are derived from 2019 AOR Report.
CC#1=Sunrise; CC#2=Easter Seals; CC#3=Hope Hospice. CTC contracted rate with MV transportation for State Fiscal Year 2019.
Page 27
2. DO YOU HAVE TRANSPORTATION ALTERNATIVES? Yes No
(Those specific transportation services approved by rule or the Commission as a service not
normally arranged by the Community Transportation Coordinator, but provided by the
purchasing agency. Example: a neighbor providing the trip)
Cost [CTC and Transportation Alternative (Alt.)]
CTC Alt. #1 Alt. #2 Alt. #3 Alt. #4
Flat contract rate (s) ($ amount /
unit)
Detail other rates as needed: (e.g.
ambulatory, wheelchair, stretcher,
out-of-county, group)
Special or unique considerations that influence costs?
Explanation:
IS THE CTC IN COMPLIANCE WITH THIS SECTION? Yes No
4.B.1
Packet Pg. 24 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Page 28
RULE 41-2
Findings:
Recommendations:
4.B.1
Packet Pg. 25 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Page 29
COMPLIANCE WITH 41-2, F.A.C.
Compliance with Commission Standards
“...shall adhere to Commission approved standards …”
Review the TDSP for the Commission standards.
Commission Standards Comments
Local toll free phone number
must be posted in all vehicles.
Vehicle Cleanliness
Passenger/Trip Database
4.B.1
Packet Pg. 26 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)"Local toll free number for consumer comments" on page
58 of the TDSP addresses this standard.
The vehicles inspected as part of this evaluation were
found in compliance. It is continued to be suggested that
the number should be posted in larger font for greater
visibility to the service users.
"Vehicle Cleanliness" on page 58 of the TDSP
addresses this standard.
All vehicles as part of this evaluation inspected were
clean and free of damaged or broken seats.
"Rider/trip data" on page 58 of the TDSP addresses this
standard. The CTC management entity will collect and
store in a database the name, phone number, address,
funding source, eligibility, and special requirements of
each passenger.
Page 30
Adequate seating
Driver Identification
Passenger Assistance
Smoking, Eating and Drinking
4.B.1
Packet Pg. 27 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)"Seating" on page 58 of the TDSP addresses this
standard. Vehicle seating will not exceed the
manufacturer’s recommended capacity.
All vehicles as part of this evaluation maintained
adequate seating.
"Driver Identification" on page 58 of the TDSP
addresses this standard. Drivers are required to
announce and identify themselves by name and
company in a manner that is conducive to
communications with specific passengers, except in
situations where the driver regularly transports the rider
on a recurring basis. All drivers are to
have a name badge displayed at all times.
All observed during this evaluation had uniforms on and
had name badges. Due to Covid, no ride alongs were
conducted.
"Passenger Loading Assistance" on page 58 of the
TDSP addresses this standard. All drivers shall provide
the passenger with boarding assistance,
if necessary or requested, to the seating portion of the
vehicle. Passengers, especially frail and elderly and/or
disabled, shall be assisted from the door of their pick up
point to the door of their destination.
All drivers observed during this evaluation provided
assistance as needed.
"Smoking, Drinking and Eating" on page 59 of the TDSP
addresses this standard.
There will be no smoking on any vehicles in the
coordinated system. Eating and drinking on board the
vehicle is prohibited. Exceptions are permitted when
required due to an existing medical condition.
Page 31
Two-way Communications
Air Conditioning/Heating
Billing Requirements
4.B.1
Packet Pg. 28 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)"Communication Equipment" on page 59 of the TDSP
addresses this standard.
All vehicles will be equipped with two-way
communication devices.
All vehicles observed as part of this evaluation were
equipped with two-way communication in good working
order.
"Vehicle Air Conditioning and Heating Equipment" on
page 59 of the TDSP addresses this standard.
All vehicles in the coordinated system shall
have working air conditioning and heating.
Air conditioning was working in all vehicles observed.
Due to the temperature, the heat was not tested.
"Billing Requirements" on page 58 of the TDSP
addresses this standard.
All payments to transportation subcontractors will be
made in a timely
manner pursuant to Florida Statutes. All bills shall be
paid within 7 working days to
subcontractors after receipt of said payment by the CTC
in accordance with Section 287.0585,
Florida Statutes.
Page 32
COMMISSION STANDARDS
Findings:
Recommendations:
4.B.1
Packet Pg. 29 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)The CTC is continued to be encouraged to post the local toll free number in all vehicles
in larger font for greater visibility to the service users.
The TDSP complies with all Commission standards.
Page 33
COMPLIANCE WITH 41-2, F.A.C.
Compliance with Local Standards
“...shall adhere to Commission approved standards...”
Review the TDSP for the Local standards.
Local Standards Comments
Transport of Escorts and
dependent children policy
Use, Responsibility, and cost of
child restraint devices
Out-of-Service Area trips
CPR/1st Aid
Driver Criminal Background
Screening
Rider Personal Property
Advance reservation
requirements
Pick-up Window
The TDSP addresses this standard. Personal care attendants must
be approved on initial customer application with medical
documentation for reason attendant is needed. If an escort/
personal care attendant is requested, they will be transported at
no additional charge.
The TDSP addresses this standard. Reservations are taken a day in advance
up to 5 p.m. the business day prior to the trip request. Passengers with an
urgent need to travel should call the CTC. Unless other regulations are
applicable, same day trip requests cannot be guaranteed. However, the CTC
will attempt to accommodate the request.
4.B.1
Packet Pg. 30 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)The TDSP addresses this standard. Restraints are
required for children under 5 and/or under 50 lbs.
The CTC does not provide any trips outside of Collier
County. TDSP addresses one exception; to attend a
Joint LCB meeting between Lee and Collier County
which CTC will make every effort to pay for.
The TDSP addresses this standard. Drivers are
certified in CPR every two years (biennial) and in first
aid on an annual basis.
All drivers must have a “favorable” background check
from the Florida Department of Law Enforcement
(“favorable” as defined by the DCF policies and
procedures).
The TDSP addresses this standard. Passengers are
allowed to bring up to four shopping bags that fit under
the passenger’s seat and/or on their lap.
The TDSP 2020 Minor Update addresses the update
to the Pick-up Window standard approved by the LCB
at their December 4, 2020 meeting. This is discussed
in the recommendations.
Page 34
Measurable
Standards/Goals
Standard/Goal Latest Figures Is the
CTC/Operator
meeting the
Standard?
Public Transit Ridership CTC CTC
Operator A Operator A
Operator B Operator B
Operator C Operator C
On-time performance CTC CTC
Operator A Operator A
Operator B Operator B
Operator C Operator C
Passenger No-shows CTC CTC
Operator A Operator A
Operator B Operator B
Operator C Operator C
Accidents CTC CTC
Operator A Operator A
Operator B Operator B
Operator C Operator C
Roadcalls
Average age of fleet:
CTC CTC
Operator A Operator A
Operator B Operator B
Operator C Operator C
Complaints
Number filed:
CTC CTC
Operator A Operator A
Operator B Operator B
Operator C Operator C
Call-Hold Time CTC CTC
Operator A Operator A
Operator B Operator B
Operator C Operator C
NO MORE THAN 1.2
PER 100,000 MILES
NO LESS THAN
10,000 MILES
4.B.1
Packet Pg. 31 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)N/A N/A NO MEASURABLE GOAL/STANDARD
90%89%No
N/A N/A NO MEASURABLE GOAL/STANDARD
0.84 YES
12,640 YES
32
N/A N/A NO MEASURABLE GOAL/STANDARD
MAX 2 MINUTES 2:03 Yes, within a reasonable
variance
Page 35
Local Standards
Findings:
As part of the evaluation, the CTC's on time performance for the year was evaluated. The
CTC did not meet the on time performance goal of 90% for FY 19/20 (7/1/19-6/30/20). The
on time performance for the year was 89%. This figure was obtained from monthly on time
performance identified in the CTC quarterly reports presented to the LCB. Months where on
time performance dropped under 90% were October 2019 through March 2020. With
February having the lowest on time performance at 83.81%. For the purposes of overall on
time performance, only late trips are considered. Early drop offs are not included in the
calculations.
PTNE started tracking the zero minute late to thirty minutes early on time performance
measure separately in May 2020. There are only 2 months of data within the review period
(May 2020 and June 2020, both at 54%).
Each year, the MPO conducts a one day audit of manifests as part of the CTC evaluation.
The trip manifests for Wednesday, January 20, 2021 were obtained from the CTC and a desk
audit was performed reviewing on time performance for that day. The manifest data was also
used to obtain contact information to survey 10% of the 301 trips done that day. The result of
this audit is provided below:
•The overall on time performance for the day was 93%. Of the 301 riders, 21 trips were
considered late, with the latest pick up from the requested time being 76 minutes after the
30 minute pick up window (106 minutes from designated pick up time)
•Using zero minutes late to thirty minutes early (+/- 1 minute) for medical appointments the
on time performance for that day was calculated at 65%. Of the 72 medical trips dropped
off, 25 trips dropped off occurred too early (earliest 39 minutes prior to appointment) and 7
drop off trips were too late (latest drop off 16 minutes late).
•Using zero minutes late to thirty minutes early (+/- 1 minute) for employment trips the on
time performance for that day was calculated at 88%. Of the 65 employment trips dropped
off, 8 trips were dropped off too early (earliest 40 minutes prior to request) and 4 drop off
trips were too late (latest drop off by 11 minutes).
4.B.1
Packet Pg. 32 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Local Standards
Findings Continued:
Rider surveys expressed a great appreciation for the drivers and how helpful they usually are with very
isolated exceptions as expressed by respondents. Most of the participants complaints stemmed from
what they felts were regular late drop offs to employment or educational programs and the riders
stress over not knowing if they would be late or even picked up. They stated their caretakers met with
management to review their trips and were assured late drop offs would not happen again but
problems continued and caretakers are still having to take riders occasionally. Late pick ups from
places of employment were also noted and stress of not knowing if they would be picked up or when.
A summary of the rider responses is provided in "Rider/Beneficiary Survey Summary".
During the Local Coordinating Board Annual Public Workshop, a passenger attended and discussed pick
up windows and ride times. The response provided to the passenger, that pick-up windows and travel
times are separate) caused MPO staff to conduct further research into the way trip scheduling is being
conducted. Staff reviewed the existing TDSP Major Update and the latest minor update to determine
if trips were being scheduled in compliance with the TDSP. MPO staff met with PTNE and MV staff to
discuss the current process of scheduling trips including the “pick-up” window or “scheduling” window.
Concerns included the policy of adding time for the window in addition to ride time based on mileage.
This essentially adds time to the total trip time (wait time to drop off). As a follow up to that meeting,
proposed revised language has been included in the 2021 TDSP. PTNE has also prepared rider
diagrams to better explain trip scheduling to passengers.
4.B.1
Packet Pg. 33 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Local Standards
Recommendations:
On-time performance for medical and employment continues to be an issue and is specifically looked at
for improvement. The CTC should continue to track the on time performance separately, however it is
recommended that the CTC develop a mechanism to include the early medical and employment trips in
the overall on time performance calculation, therefore giving a true overall picture.
The CTC is recommended to bring the scheduling window policy back to the LCB for clear direction. At
the direction of the LCB, the TDSP should be updated to clearly identify the local policies and current
practice. It should be identified that medical and employment drop offs are not included in the
"negotiated time" scheduling window of 1 hour prior to or 1 hour after the request. If school trips are
also being treated with zero minutes late drop off policy this should be identified in the plan.
Education is a consistent issue. The window and ride time should be clearly explained to riders. The
rider’s guide should be updated to identify the adopted process for trips.
The CTC has contracted with a provider to provide a system to inform passengers of when their driver
would be arriving to confirm scheduling information for their trips. This will help address much of the
stress caretakers and riders themselves feel about if they will be picked up or be late. Staff continues
to support this initiative.
Riders with complaints indicate the reason provided for late drop offs is the lack of drivers. This was
discussed with the CTC and they have stated that this was prior to this review time and has not occurred
recently. For the next survey, staff will ask for dates of instances and clarify that the questions are
related to the review period only.
4.B.1
Packet Pg. 34 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Page 45
ON-SITE OBSERVATION OF THE SYSTEM
RIDE A VEHICLE WITIN THE COORDINATED SYSTEM. REQUEST A
COPY OF THE MANIFEST PAGE THAT CONTAINS THIS TRIP.
Date of Observation:
Please list any special guests that were present:
Location:
Number of Passengers picked up/dropped off:
Ambulatory
Non-Ambulatory
Was the driver on time? Yes No - How many minutes late/early?
Did the driver provide any passenger assistance? Yes No
Was the driver wearing any identification?Yes: Uniform Name Tag
ID Badge No
Did the driver render an appropriate greeting?
Yes No Driver regularly transports the rider, not necessary
If CTC has a policy on seat belts, did the driver ensure the passengers were properly belted?
Yes No
Was the vehicle neat and clean, and free from dirt, torn upholstery, damaged or broken seats,
protruding metal or other objects? Yes No
Is there a sign posted on the interior of the vehicle with both a local phone number and the TD
Helpline for comments/complaints/commendations? Yes No
Does the vehicle have working heat and air conditioning? Yes No
Does the vehicle have two-way communications in good working order? Yes No
If used, was the lift in good working order? Yes No
4.B.1
Packet Pg. 35 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)3/5/21
Davita Dialysis 6625 Hillway Cir, Naples Fl 34112
1
x
Page 46
Was there safe and appropriate seating for all passengers? Yes No
Did the driver properly use the lift and secure the passenger? Yes No
If No, please explain:
CTC:_________________________________________ County: _______________
Date of Ride: ________________
Funding Source No.
of Trips
No. of
Riders/Beneficiaries
No. of Calls
to Make
No. of
Calls Made
CTD
Medicaid
Other
Other
Other)
Other
Totals
Number of Round Trips Number of Riders/Beneficiaries to Survey
0 – 200 30%
201 – 1200 10%
1201 + 5%
Note: Attach the manifest
4.B.1
Packet Pg. 36 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation) Collier County Board of County Commissioners Collier
3/5/21
4.B.1Packet Pg. 37Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC)
Rider/Beneficiary Survey Summary
Number of trips 01/20/2021: 276
Number of rider/beneficiary surveys obtained: 28
Funding
ADA: 22 TDC: 6
1. Where you charged an amount in addition to the co-payment?
No: 27
Yes: 1
1 respondent indicated she was told she would have to pay a dollar more to go to
the mall
1 respondent made a comment about not getting change back or even credit for the
extra money provided for their return trip when they paid with a 5-dollar bill
2. How often do you normally obtain transportation?
1-2 Times/Week: 5 3-5 Times/Week: 19 Daily 7 Days/Week: 3
Other: 1 6 days/Week
3.Have you ever been denied transportation?
Yes: 6 No: 22
1-2 times: 6
Reasons:
No one came to pick up my sister. Had to take her myself
Didn't show up was told it was because they couldn't find a driver had to
find another ride
4.B.1
Packet Pg. 38 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Was told there were too many people and not enough drivers. Called me
later to say they had a cancellation and would be able to provide
transportation
Happened on a Saturday going to work reason was not provided to me
When mask mandate was put in place with President Biden the driver would
not let my son ride without a mask. My son cannot wear a mask so had to
file a reasonable accommodation request to allow my son to ride without a
mask
4. What do you normally use the service for?
Type of use Number of respondent’s answers
Medical 14
Employment 11
Nutritional 5
Education/Training/Day Care 4
Life-Sustaining/Other 4
5. Did you have a problem with your trip
No: 11
Yes: 17
Error on a trip scheduled for Saturday that was actually suppose to be for
Tuesday
Late drop offs have had to take her to work several times and pick ups after
work sometimes waits more than 1 hour after her work ends at 2.
Sometimes don't get picked up due issues with drivers
Never know when they are coming it is sometimes up to 45 minutes of me not
knowing whether they are coming or not wish they would call me if they are
going to be late rather then have me sit and wait losing time to find another
ride.
4.B.1
Packet Pg. 39 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Wish I knew what the pickup time is if I request 12:00 they schedule me for
1:05 pm.
Late pick up 30 min or more not very often
One time either forgotten or there was too much traffic there was a late pick up
by about half an hour but this is not normal
Cost is an issue for my limited income. Lately have been getting late return
pickup get out at 4 pm and getting pickup at 5:30 sometimes even 6:30 pm
One time driver was not wearing a mask driver and the driver on a stop light
opened his door to spit out. Even if it wasn't COVID would hope he would stop
and pulled over and gone to restroom to do that not while he was driving
passengers. Then another time a driver would not get up from his seat to help
me from with my bag would not even look to see if I had even gotten to my
door. Seemed even insulted that I would ask him for help.
Before use to get to work late now has gotten pretty good
Late pickups sometimes over an hour from when I finish work. Have to stay on
the bus a long time and ride all the way across town sometimes, at one point
they were going to my old address, so I was not being picked up until I flagged
down the bus.
Late drop off by more than 1 hour to get to work and has happened in more than
two occasions usually happening on Saturdays and Sundays
Have started having issues within the last three weeks my son has been arriving
late to his Project Explorer program which starts at 8:30 in the morning. It has
gotten to the point that my son does not even want to use the service and wants
me and my sister to take him. We are not able to take him every time. Spoken
with CAT Connect to fit the pick up window where he would be able to get to
the program on time but he is still arriving very late to the point people in the
program are getting involved.
4.B.1
Packet Pg. 40 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
One time a month ago showed up an hour late for doctor’s appointment had to
inform doctors so that I would not be penalized for it.
Once the driver let my daughter out and didn't see her go in and she was lost
couldn't find her had to call sheriff’s office to help find her. Now drivers are
instructed to make sure and see someone from the Starability program is there
to bring her in.
Drop off too early. The program my son goes to doesn't start till 9 and they will
not accept my son until then driver wanted to drop him off earlier.
Late pick up once by over 1 hour they closed doctor’s office and had to wait
outside
Sometimes get a late return pick up by 1/2 hour or more
6. On a scale of 1 to 10 (10 bring most satisfied) rate the transportation you
have been receiving.
Average of all 28 respondents:
Table below shows the number of respondents that chose each specific rating
number used to calculate the average rating of 8.29.
Rating Number of
respondents chose
specific rating
1 3
6 1
6.5 1
7 2
8 1
8.5 1
9 3
9.5 2
10 14
4.B.1
Packet Pg. 41 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
7. What does transportation mean to you?
Very special to me need this transportation if they took it away not sure what
I would do to resolve my transportation needs
Use it because have no choice
Family works so helpful to get to early in the morning appointments
Convenient
Gets me to work on time trustworthy
Great. Appreciate
Great service specially since my appointment is in the morning and I can
knock on the door and wait for you
Convenient and helpful
Everything because I am not and my daughter is not here so service is good
for me
Means a lot usually 1.5 hours out of the way to take my father to dialysis and
it is very early in the morning.
Help to go to doctor great help for people who can't drive. Thank god to
have this help.
Great service. I am not in any condition to drive and most lately even to
walk. On my limited income this also saves me a lot of money on gas to go
to Dialysis.
Highly appreciated would not be able to go around for essentials.
Takes me to work and gets me home
Autistic cannot drive so gives me the ability to go different places while
working
Means a lot. Have no care or able to drive as I get dizzy and my son works
all day.
4.B.1
Packet Pg. 42 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Everything. I am losing vision with this service can continue to have
independents
Allows me to get to places like work
Allows for my son to get the job skills and training. He can't drive needs ride
for transportation
Picks me up don't have to rely on my mom to drive me all the time
Everything. Don't drive and can't walk to bus stop. Would not be able to go
to doctors. My husband first started using it and it is a bit of a live saver.
Very much needed service for people who have problems not just use older
folks but for younger people too. One of the most wonderful thing done for
us.
Don't have family here so means everything to me to so I can get around
Means a lot would not be able to go places without it.
Very important saves me and my wife 4 hours of driving. Also my daughter
feel like she has more independence.
Means a lot. Necessary to keep. A life saver.
Helps me get around. I have no license of car. I am disabled so would have
not ability to get around without this.
Blessed to have this service. Use to pay so much money for a taxi.
Allows me to get from one point to another specially when my family does
not have the ability to take me
4.B.1
Packet Pg. 43 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Additional Comments:
Lately have been worried about the time sometimes it close to my drop off
time and they still haven't come even though I am ready
Inefficiently run bad customer service. No one came to pick her up and have
had to take my sister several times to work. Have gone personally several
times to set time so this doesn't happen again and doesn't work. I talk to
manager they act like they are doing her a favor and should be grateful and
asked why she doesn’t just get a taxi. Asked to see if there is anyone else, I
can talk to but was told the manager handles this. My sister uses the service
because she has no choice. Sister is a very punctual person and is ready very
early they never have to wait on her.
Take precautions with COVID
Only use the service for employment as I do not want to be waiting for hours
in stores. Other friends have to told me how much they wait when they use
the service to go to the stores so I use private service for this as I can't plan
for them to be on time.
Been riding for 10 years but sometimes late for school
Friendly helps me going out of the bus and with my bags
Great left his wallet and he was able to get it back with no problem
Before was getting dropped off to early now called but called office and it
has gotten better.
Very helpful drivers let me go up and down they take me up to my door.
Very grateful to get courtesy versus private transport.
Real good service
Very Grateful very attentive both on the phone and on the bus.
MAGNIFICENT. LOVE THEM.
4.B.1
Packet Pg. 44 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Don't know when I my pickup window starts request it at 4:00 for pickup
and when I ask they tell me I had a pickup window that started at 4:30. If I
can catch a ride with another coworker I try to as I do not know if they will
be coming but I do not want to consistently bother people from work. Live
20 min from work but end up getting home around 5:30 and driven across
town. Bring up to supervisors and it is like they want to have an argument
with me don't even get a sorry or try to fix it. But I would rate this as a 10 if
it was solely based on the drivers, Eugenio is the BEST he is AWESOME.
My son has been using the service for 3 years but last three weeks has gotten
really bad. They explained to me they are short handed and need more
driver's but my son is being affected by this and he will soon be getting a job
once he finishes this program. I get calls 10-15 minutes before 8:30 am to
see if he is going to need the services so I am at work everyday wondering if
he is going to be late today or not. He gets anxious waiting the pickup
window of 1hour and 15 minutes and yet they sometimes come at 8:20 when
it takes about 15 minutes to get to his program. He is calling my sister to
take him because he is scared he will be late.
Drivers are outstanding
We live in Ave Maria and her ride is a 2 hour window starting at 6:30-6:45
which is a lot to have her wait. I wish it was something around 30 minutes.
Dispatchers very good and helpful beyond what I would expect
Lovely Drivers help with my situation open doors and are very courteous
4.B.1
Packet Pg. 45 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Page 52
Level of Cost
Worksheet 1
Insert Cost page from the AOR.
4.B.1
Packet Pg. 46 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
09/11/2020 11:03 AM Page 25 of 25
County: Collier Demographics Number
CTC: Collier County Board of County Commissioners
Contact: Michelle E. Arnold Total County Population 0
3299 Tamiami Trl E Suite 103
Naples, FL 34112 Unduplicated Head Count 2,400
239-252-5841
Email: michellearnold@colliergov.net Trips By Type of Service 2018 2019 2020 Vehicle Data 2018 2019 2020
Fixed Route (FR) 0 0 0 Vehicle Miles 1,407,704 2,224,740 1,301,882
Deviated FR 0 0 0 Roadcalls 20 116 103
Complementary ADA 0 77,945 69,753 Accidents 9 23 11
Paratransit 109,623 39,640 34,384 Vehicles 29 70 51
TNC 0 0 0 Drivers 66 67 51
Taxi 0 0 0 School Board (School Bus) 0 0 0 Volunteers 0 0 0 TOTAL TRIPS 109,623 117,585 104,137 Passenger Trips By Trip Purpose Financial and General Data
Medical 50,069 43,133 42,377 Expenses $5,433,226 $5,818,222 $5,990,895
Employment 12,874 14,256 13,466 Revenues $4,931,076 $5,211,529 $5,330,043
Ed/Train/DayCare 4,097 16,982 13,209 Commendations 6 2 0
Nutritional 13,868 14,907 11,227 Complaints 65 43 32
Life-Sustaining/Other 28,715 28,307 23,858 Passenger No-Shows 2,821 4,135 6,717
TOTAL TRIPS 109,623 117,585 104,137 Unmet Trip Requests 199 16 14 Passenger Trips By Revenue Source Performance Measures
CTD 18,917 27,232 22,043 Accidents per 100,000 Miles 0.64 1.03 0.84
AHCA 0 3,626 0 Miles between Roadcalls 70,385 19,179 12,640
APD 0 0 0 Avg. Trips per Passenger 83.30 28.41 43.39
DOEA 319 96 137 Cost per Trip $49.56 $49.48 $57.53
DOE 0 0 0 Cost per Paratransit Trip $49.56 $49.48 $57.53
Other 90,387 86,631 81,957 Cost per Total Mile $3.86 $2.62 $4.60
TOTAL TRIPS 109,623 117,585 104,137 Cost per Paratransit Mile $3.86 $2.62 $4.60 Trips by Provider Type
CTC 0 0 0 Transportation Operator 103,178 105,273 91,933 Coordination Contractor 6,445 12,312 12,204 TOTAL TRIPS 109,623 117,585 104,137
4.B.1
Packet Pg. 47 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC)
Page 53
Level of Competition
Worksheet 2
1. Inventory of Transportation Operators in the Service Area
Column A
Operators
Available
Column B
Operators
Contracted in the
System.
Column C
Include Trips
Column D
% of all Trips
Private Non-Profit
Private For-Profit
Government
Public Transit
Agency
Total
2. How many of the operators are coordination contractors?
3. Of the operators included in the local coordinated system, how many have the capability
of expanding capacity?
Does the CTC have the ability to expand?
4. Indicate the date the latest transportation operator was brought into the system.
5. Does the CTC have a competitive procurement process?
6. In the past five (5) years, how many times have the following methods been used in
selection of the transportation operators?
Low bid Requests for proposals
Requests for qualifications Requests for interested parties
Negotiation only
Which of the methods listed on the previous page was used to select the current
operators?
4.B.1
Packet Pg. 48 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)1
1
Yes
Yes
2
Request for proposals
Page 54
7. Which of the following items are incorporated in the review and selection of
transportation operators for inclusion in the coordinated system?
Capabilities of operator Scope of Work
Age of company Safety Program
Previous experience Capacity
Management Training Program
Qualifications of staff Insurance
Resources Accident History
Economies of Scale Quality
Contract Monitoring Community Knowledge
Reporting Capabilities Cost of the Contracting Process
Financial Strength Price
Performance Bond Distribution of Costs
Responsiveness to Solicitation Other: (list)
8. If a competitive bid or request for proposals has been used to select the transportation
operators, to how many potential operators was the request distributed in the most
recently completed process?
How many responded?
The request for bids/proposals was distributed:
Locally Statewide Nationally
9. Has the CTC reviewed the possibilities of competitively contracting any services other
than transportation provision (such as fuel, maintenance, etc…)?
4.B.1
Packet Pg. 49 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)X X
X X
X X
X X
X X
X X
X X
X X
X
X X
X
3196
7
X X X
Yes
X
X
Page 55
Level of Availability (Coordination)
Worksheet 3
Planning – What are the coordinated plans for transporting the TD population?
Public Information – How is public information distributed about transportation services in
the community?
Certification – How are individual certifications and registrations coordinated for local TD
transportation services?
Eligibility Records – What system is used to coordinate which individuals are eligible for
special transportation services in the community?
4.B.1
Packet Pg. 50 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)The Transportation Disadvantaged Service Plan functions as the Coordinated Public
Transit- Human Services Transportation Plan. This document provides goals,
objectives, policies and standards that are utilized for transporting the TD population.
Public information is distributed to the community in printed form as well as published
on the Collier Area Transit website.
The TD transportation process includes an eligibility review through an application
process. Individuals are certified and registered after the minimum requirements of the
predetermined criteria are met which adheres to the Commission for Transportation
Disadvantaged guidelines. All applicants go through the same review process.
Approved applicants are also provided a riders guide that explains the TD services and
how to use them.
Collier Area Transit (CAT) Connect utilizes RouteMatch software which contains the
eligibility status for all passengers.
Page 56
Call Intake – To what extent is transportation coordinated to ensure that a user can reach a
Reservationist on the first call?
Reservations – What is the reservation process? How is the duplication of a reservation
prevented?
Trip Allocation – How is the allocation of trip requests to providers coordinated?
Scheduling – How is the trip assignment to vehicles coordinated?
4.B.1
Packet Pg. 51 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)CAT Connect has established a call center, so that passenger calls are directed based
on the purpose of their call. This call routing process has alleviated routing
inappropriate calls to Customer Service Representatives and reduced customer hold
times.
CAT Connect utilizes RouteMatch software and within the software the trips module has
parameters which prevents duplication of trips.
CAT Connect performs all of its trips utilizing a single vendor.
RouteMatch software is used to assign trips to run which then are assigned to vehicles.
The scheduling functions are performed by a scheduler and system optimization
features.
Page 57
Transport – How are the actual transportation services and modes of transportation
coordinated?
Dispatching – How is the real time communication and direction of drivers coordinated?
General Service Monitoring – How is the overseeing of transportation operators
coordinated?
Daily Service Monitoring – How are real-time resolutions to trip problems coordinated?
4.B.1
Packet Pg. 52 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)CAT Connect currently only provides one mode of transportation with its door to door
services. The vehicles are typically 12 passenger buses that are equipped to handle at
least 2 mobility devices.
The coordinated contracts that are entered into with other agencies generally agree to
each agency covering their own demand to alleviate the demand on the paratransit
system.
CAT Connect has implemented Automatic Vehicle Location (AVL) on all vehicles.
Through RouteMatch, the dispatcher is able to view real time location of buses. All
buses are equipped with two-way radios for communication as well.
CAT Connect has a Paratransit Manager and Operations Supervisors in place to
oversee operations to ensure safety measures are being met and the highest level of
customer service is being provided to it's passengers.
Random inspections/audits of the coordinated contractors will be developed to enhance
oversight.
Contractually the CAT Connect vendor is required to respond to any and all issues in a
timely manner. There is constant coordination between dispatchers and drivers,
including supervisors to ensure that trips are not missed. An incident reporting process
has been established to report, monitor and resolve all issues.
Page 58
Trip Reconciliation – How is the confirmation of official trips coordinated?
Billing – How is the process for requesting and processing fares, payments, and reimbursements
coordinated?
Reporting – How is operating information reported, compiled, and examined?
Cost Resources – How are costs shared between the coordinator and the operators (s) in order
to reduce the overall costs of the coordinated program?
4.B.1
Packet Pg. 53 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)Trip verification is completed the day after the trips were performed. Operators
complete manifests on their Mobile Data Terminal (MDT), acknowledging trips
performed. RouteMatch software's verification module is then reviewed and trips are
then billed to the appropriate funding source.
Fares are collected upon entering the bus. If the passenger does not have the fare, the
ride is not provided. If the fare is not available on the return trip, the passenger is
provided the trip and informed that no future trips can be scheduled until the fare is
paid. Fares are collected daily by drivers and validated daily by fiscal staff.
RouteMatch software contains all data pertaining to trips completed, canceled and
no-showed. Reports are derived from the database to be compiled and examined. The
operating vendor provides monthly reports to County staff for examination and
acceptance.
Collier County provides all trips for its service and is not allocating trips to coordinators.
Page 59
Information Resources – How is information shared with other organizations to ensure
smooth service provision and increased service provision?
Overall – What type of formal agreement does the CTC have with organizations, which provide
transportation in the community?
4.B.1
Packet Pg. 54 Attachment: CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)Collier County provides all trips for its service and is not allocating trips to coordinators.
There is a coordination agreement with each organization which provides public
transportation in the community.
Memorandum
To: Brandy Otero, Collier MPO Principal Planner
From: Omar Deleon, Transit Manager
Date: April 2, 2021
Subject: Response to 2021 CTC Evaluation
The Public Transit & Neighborhood Enhancement (PTNE) Division is in receipt of the CTC Evaluation
Workbook for the review period of July 1, 2019 through June 30, 2020. We have reviewed the report and
corresponding commends and recommendations and have the following response for your consideration.
Review the CTC last AOR submittal for compliance with 427. 0155(2) - “Collect Annual Operating Data
for submittal to the Commission.”
Comments:
The CTC is in compliance with this section.
The CTC submits all reports and agreements on time. No recommendation for improvement is
needed in this area.
CTC Response:
The CTC accepts the review.
Review the CTC monitoring of its transportation operator contracts to ensure compliance with
427.0155(3), F.S. - “Review all transportation operator contracts annually.”
Comments:
The CTC is in compliance with this section.
CTC Response:
The CTC accepts the review.
Review the TDSP to determine the utilization of school buses and public transportation services
[Chapter 427.0155(4)] - “Approve and coordinate the utilization of school bus and public transportation
services in accordance with the TDSP.”
Comments:
School Buses are not utilized in the coordinated system.
Rule 41-2.012(5)(b): "As part of the Coordinator’s performance, the local Coordinating Board shall
also set an annual percentage goal increase for the number of trips provided within the system for
ridership on public transit, where applicable. In areas where the public transit is not being utilized,
the local Coordinating Board shall set an annual percentage of the number of trips to be provided
on public transit."
4.B.2
Packet Pg. 55 Attachment: PTNE Response to CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
Comments:
The CTC is in compliance with this section.
In response to last year’s CTC evaluation recommendation to provide a specific annual percentage
increase for transferring passengers from paratransit to transit it was stated that "the CTC will work
with the LCB to determine a reasonable performance measure that is consistent with Rule 41-
2.012(5)(b) which is intended to increase the usage of public transit not necessarily transferring trips
from paratransit to fixed route." Recommendation is for this discussion to occur at an LCB meeting
to determine what this measure can be and so it may be added to next TDSP update once
determined.
CTC Response:
The CTC accepts the review and welcomes working with the LCB to determine if a measure to annual
record passengers transferring from paratransit to Fixed Route can be derived and if so, establish
an acceptable goal.
Compliance with 41-2.006(1), Minimum Insurance Compliance - “...ensure compliance with the
minimum liability insurance requirement of $100,000 per person and $200,000 per incident…”
Comments:
The CTC is in compliance with this section.
CTC Response:
The CTC accepts the review.
Compliance with 41-2.011(2), Evaluating Cost-Effectiveness of Coordination Contractors and
Transportation Alternatives. - “...contracts shall be reviewed annually by the Community Transportation
Coordinator and the Coordinating Board as to the effectiveness and efficiency of the Transportation
Operator or the renewal of any Coordination Contracts.”
Comments:
The CTC is in compliance with this section.
CTC Response:
The CTC accepts the review.
Compliance with 41-2, FAC – Compliance with Commission Standards “…shall adhere to Commission
approved standards…”
Review the TDSP for the Commission standards.
Comments:
All standards were found in the TDSP and noted that the CTC complied with all such standards
when observed.
Findings:
The TDSP complies with all Commission standards.
Recommendations:
4.B.2
Packet Pg. 56 Attachment: PTNE Response to CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
The CTC is continued to be encouraged to post the local toll free number in all vehicles in larger font for
greater visibility to the service users.
CTC Response:
This was a comment during the last Evaluation and the CTC inquired with the evaluator to determine an
appropriate size font for the posted toll free number and no suggestion was provided. The CTC request
again a recommended font size from the evaluator.
Compliance with Local Standards - “...shall adhere to Commission approved standards...”
Comments:
The TDSP was reviewed for compliance with Local standards and all standards have been addressed.
Findings:
As part of the evaluation, the CTC's on time performance for the year was evaluated. The CTC did not
meet the on-time performance goal of 90% for FY 19/20 (7/1/19-6/30/20). The on-time performance for
the year was 89%. This figure was obtained from monthly on time performance identified in the CTC
quarterly reports presented to the LCB. Months where on time performance dropped under 90% were
October 2019 through March 2020. With February having the lowest on time performance at 83.81%. For
the purposes of overall on time performance, only late trips are considered. Early drop offs are not
included in the calculations.
PTNE started tracking the zero minute late to thirty minutes early on-time performance measure
separately in May 2020. There are only 2 months of data within the review period (May 2020 and June
2020, both at 54%).
Each year, the MPO conducts a one-day audit of manifests as part of the CTC evaluation. The trip manifests
for Wednesday, January 20, 2021 were obtained from the CTC and a desk audit was performed reviewing
on time performance for that day. The manifest data was also used to obtain contact information to
survey 10% of the 301 trips done that day. The result of this audit is provided below:
• The overall on time performance for the day was 93%. Of the 301 riders, 21 trips were considered
late, with the latest pick up from the requested time being 76 minutes after the 30-minute pick
up window (106 minutes from designated pick-up time).
• Using zero minutes late to thirty minutes early (+/- 1 minute) for medical appointments the on-
time performance for that day was calculated at 65%. Of the 72 medical trips dropped off, 25 trips
dropped off occurred too early (earliest 39 minutes prior to appointment) and 7 drop off trips
were too late (latest drop off 16 minutes late).
• Using zero minutes late to thirty minutes early (+/- 1 minute) for employment trips the on-time
performance for that day was calculated at 88%. Of the 65 employment trips dropped off, 8 trips
were dropped off too early (earliest 40 minutes prior to request) and 4 drop off trips were too
late (latest drop off by 11 minutes).
Rider surveys expressed a great appreciation for the drivers and how helpful they usually are with
very isolated exceptions as expressed by respondents. Most of the participants complaints stemmed
from what they felts were regular late drop-offs to employment or educational programs and the
riders stress over not knowing if they would be late or even picked up. They stated their caretakers
4.B.2
Packet Pg. 57 Attachment: PTNE Response to CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
met with management to review their trips and were assured late drop offs would not happen again,
but problems continued, and caretakers are still having to take riders occasionally. Late pick-ups from
places of employment were also noted and stress of not knowing if they would be picked up or when.
A summary of the rider responses is provided in "Rider/Beneficiary Survey Summary".
During the Local Coordinating Board Annual Public Workshop, a passenger attended and discussed
pick-up windows and ride times. The response provided to the passenger, that pick-up windows and
travel times are separate) caused MPO staff to conduct further research into the way trip scheduling
is being conducted. Staff reviewed the existing TDSP Major Update and the latest minor update to
determine if trips were being scheduled in compliance with the TDSP. MPO staff met with PTNE and
MV staff to discuss the current process of scheduling trips including the “pick-up” window or
“scheduling” window. Concerns included the policy of adding time for the window in addition to ride
time based on mileage. This essentially adds time to the total trip time (wait time to drop off). As a
follow up to that meeting, proposed revised language has been included in the 2021 TDSP. PTNE has
also prepared rider diagrams to better explain trip scheduling to passengers.
Recommendations:
On-time performance for medical and employment continues to be an issue and is specifically looked at
for improvement. The CTC should continue to track the on-time performance separately, however it is
recommended that the CTC develop a mechanism to include the early medical and employment trips in
the overall on time performance calculation, therefore giving a true overall picture.
The CTC is recommended to bring the scheduling window policy back to the LCB for clear direction. At the
direction of the LCB, the TDSP should be updated to clearly identify the local policies and current practice.
It should be identified that medical and employment drop offs are not included in the "negotiated time"
scheduling window of 1 hour prior to or 1 hour after the request. If school trips are also being treated
with zero minutes late drop off policy this should be identified in the plan.
Education is a consistent issue. The window and ride time should be clearly explained to riders. The rider’s
guide should be updated to identify the adopted process for trips.
The CTC has contracted with a provider to provide a system to inform passengers of when their driver
would be arriving to confirm scheduling information for their trips. This will help address much of the
stress caretakers and riders themselves feel about if they will be picked up or be late. Staff continues to
support this initiative.
Riders with complaints indicate the reason provided for late drop offs is the lack of drivers. This was
discussed with the CTC and they have stated that this was prior to this review time and has not occurred
recently. For the next survey, staff will ask for dates of instances and clarify that the questions are related
to the review period only.
CTC Response:
The CTC will continue to track on-time performance separately for medical and employment trips to
provide transparency. However, the current system does not have the ability to develop a mechanism to
include the early medical and employment trips in the overall on time performance calculation as
recommended. We believe combining the thresholds for the two distinct trip types in with the overall on-
time performance is a conflict based on the different definitions.
4.B.2
Packet Pg. 58 Attachment: PTNE Response to CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
The CTC has reviewed the findings and concur with the statistics. Every effort is being made to get
passengers to their desired destinations on time and we will continue to do better.
The CTC will be implementing a new scheduling software system that includes enhancements that we
believe will address some of the concerns raised in the evaluation. To give passengers more certainty
when the bus will be there to pick them up, the new system will include a call ahead feature that sends
out a phone call to the passenger 15 minutes prior to the bus’s arrival. The system will also place a phone
call the day prior to remind the passenger of the scheduled trips and afford them time to cancel the trip
if necessary.
The scheduling feature in the new system is supposed to be a bit more sophisticated and we are hopeful
that it improved the scheduling and ultimately, on-time performance.
The CTC will review the pick-up and drop-off scheduling window process with the LCB at the next meeting
to clarify how the process was implemented.
The CTC concurs with the rest of the recommendations and comments.
Summary Remarks
The PTNE Division appreciates the feedback and will like to make one recommendation to improve the
customer survey portion of the evaluation. It would be helpful to clarify the review period for the survey
as passengers may be commenting on incidents that occurred outside of the review period and do not
recognize improvements that may have been made by the CTC. All efforts will continue to be made to
comply with the recommendations made in the evaluation.
4.B.2
Packet Pg. 59 Attachment: PTNE Response to CTC Evaluation (16053 : Ratification of the Community Transportation Coordinator (CTC) Evaluation)
06/11/2021
EXECUTIVE SUMMARY
Ratification of the 2021 Transportation Disadvantaged Service Plan (TDSP) Minor Update
OBJECTIVE: For the MPO Board to ratify the 2021 Transportation Disadvantaged Service Plan (TDSP)
Minor Update.
CONSIDERATIONS: Every year, Collier County is required to submit a minor update to the TDSP to
the Florida Commission for the Transportation Disadvantaged (CTD). The TDSP is a multi-year
document that looks at development, service and quality assurance components related to the delivery of
the Transportation Disadvantaged Program. The 2021 minor update to the TDSP was prepared by MPO
Staff and is shown in Attachment 1. The document must be submitted to the CTD prior to July 1st.
The Community Transportation Coordinator (CTC) evaluation ratified in today’s consent agenda is
included in the TDSP as Appendix B. The document was intentionally omitted from the TDSP to prevent
a duplication in the agenda. After ratification by the MPO Board, the CTC evaluation will be inserted in
the final document.
In accordance with the MPO’s Public Participation Plan, the document was advertised for a 14-day public
comment period that expired on May 5th. The Local Coordinating Board (LCB) reviewed and approved
the TDSP Minor Update on May 5, 2021. The MPO Board is asked to ratify the 2021 TDSP Minor
Update, which will then be submitted to the CTD before the July 1st due date.
COMMITTEE RECOMMENDATIONS: The Local Coordinating Board (LCB) for the Transportation
Disadvantaged reviewed and approved the 2021 TDSP Minor Update at its May 5, 2021 meeting.
STAFF RECOMMENDATION: That the Board ratify the 2021 Transportation Disadvantaged Service
Plan (TDSP) Minor Update.
Prepared By: Brandy Otero, Principal Planner
ATTACHMENT(S)
1. TDSP 2021 Minor Update (PDF)
4.C
Packet Pg. 60
06/11/2021
COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 4.C
Doc ID: 16067
Item Summary: Ratification of the 2021 Transportation Disadvantaged Service Plan (TDSP)
Minor Update
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/26/2021 4:16 PM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/26/2021 4:16 PM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/26/2021 4:17 PM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/27/2021 7:38 AM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
4.C
Packet Pg. 61
TRANSPORTATION DISADVANTAGED
SERVICE PLAN
ANNUAL UPDATE FY 2021
ADOPTED
May 5, 2021
4.C.1
Packet Pg. 62 Attachment: TDSP 2021 Minor Update (16067 : Ratification of the 2021 Transportation Disadvantaged Service Plan (TDSP) Minor Update)
1
TABLE OF CONTENTS
TDSP CERTIFICATION ............................................................................................................. 2
SECTION 1 INTRODUCTION................................................................................................... 3
SECTION 2 MANDATORY TDSP REQUIREMENTS.......................................................... 6
1. PREVIOUS TDSP REVIEW LETTER ......................................................................................................................... 6
2. NEEDS ASSESSMENT.............................................................................................................................................. 6
3. GOALS, OBJECTIVES AND STRATEGIES .................................................................................................................. 8
4. IMPLEMENTATION SCHEDULE.............................................................................................................................. 15
5. COST / REVENUE ALLOCATION AND RATE STRUCTURE JUSTIFICATION ........................................ 21
SECTION 3 SERVICE PLAN UPDATE ................................................................................ 25
SECTION 4 UPDATED TABLES AND STATISTICS .......................................................... 37
SECTION 5 CONCLUSIONS .................................................................................................. 44
APPENDIX A CAT CONNECT RIDER BROCHURES ....................................................... 45
APPENDIX B 2021 CTC EVALUATION JULY 2019-JUNE 2020 ...................................... 48
APPENDIX C PTNE RESPONSE TO 2021 CTC EVALUATION ...................................... 49
APPENDIX D CTD RATE MODEL WORKSHEET FY 2021-2022 ................................... 54
LIST OF TABLES
TABLE 1 IMPLEMENTATION SCHEDULE FY 2019-2020STATUS UPDATE 16
TABLE 2 IMPLEMENTATION SCHEDULE 18
TABLE 3: CTD CALCULATED RATES – FY 2021/2022 CTD RATE MODEL 21
TABLE 4 CURRENT ADOPTED COLLIER AREA PARATRANSIT FARE STRUCTURES 22
TABLE 5 CURRENT COLLIER COUNTY ADOPTED FARE STRUCTURE 23
TABLE 6 POPULATION AND POPULATION DENSITY 37
TABLE 7 POPULATION AGE DISTRIBUTION 38
TABLE 8 ANNUAL HOUSEHOLD INCOME DISTRIBUTION 38
TABLE 9 EMPLOYMENT CHARACTERISTICS FOR COLLIER COUNTY 39
TABLE 10 VEHICLE AVAILABILITY DISTRIBUTION 39
TABLE 11 TRAVEL TO WORK – COMMUTE TIMES 40
TABLE 12 MODE OF TRAVEL TO WORK DISTRIBUTION 40
TABLE 13 NAMES AND LOCATIONS OF LOCAL UNIVERSITIES 41
TABLE 14 EDUCATIONAL ATTAINMENT 42
TABLE 15 TD POPULATION FORECAST 43
4.C.1
Packet Pg. 63 Attachment: TDSP 2021 Minor Update (16067 : Ratification of the 2021 Transportation Disadvantaged Service Plan (TDSP) Minor Update)
2
TDSP Certification
The Collier County Local Coordinating Board hereby certifies that an annual evaluation
of the Community Transportation Coordinator was conducted consistent with the policies
of the Commission for the Transportation Disadvantaged and that all recommendations
of that CTC Evaluation have been incorporated in this Service Plan.
We further certify that the rates contained herein have been thoroughly reviewed,
evaluated and approved. This Transportation Disadvantaged Service Plan was reviewed
in its entirety and approved by the Board at an official meeting held on May 5, 2021.
___________________ _________________________________
Date Local Coordinating Board Chairperson
Approved by the Commission for the Transportation Disadvantaged:
___________________ __________________________________
Date David Darm, Executive Director of the
Commission for the Transportation
Disadvantaged
4.C.1
Packet Pg. 64 Attachment: TDSP 2021 Minor Update (16067 : Ratification of the 2021 Transportation Disadvantaged Service Plan (TDSP) Minor Update)
5/5/2021
3
SECTION 1 INTRODUCTION
Chapter 427 of the Florida Statutes establishes the Florida Commission for the
Transportation Disadvantaged (CTD) and directs the CTD to “accomplish the coordination
of transportation services provided to the transportation disadvantaged.” In
accomplishing this purpose, the CTD approves a Community Transportation Coordinator
(CTC) for five years for each county of the state which is charged with arranging cost-
effective, efficient, unduplicated services within its respectful service area. The Collier
Metropolitan Planning Organization (MPO) is approved by the CTD, charged with creating
the Local Coordinating Board (LCB) and providing technical assistance to the LCB. The
LCB acts as an advisory board and such provides guidance, monitors, evaluates and
supports the transportation activities of the CTC.
The Transportation Disadvantaged Service Plan (TDSP) is an annually updated tactical
plan developed by the CTC and the MPO under the guidance and approval of the LCB in
accordance with the requirements set out in Rule 4102, F.A.C. Chapter 427, F.S.,
requires each County to develop a Transportation Disadvantaged Service Plan (TDSP)
for the Transportation Disadvantaged program, with a Major Update every five years, at
a minimum. This 2020 Minor Update is outlined to meet the requirements established by
the State of Florida that require each county to develop a TDSP. The 1979 Florida
Legislature passed the Transportation Services Act, Chapter 427, Florida Statutes (F.S.),
which called for the coordination at the County level of all Federal and State expenditures
for the "transportation disadvantaged."
The CTD Guidelines for TDSP Amendments and Updates mandates that only the
following components of the Plan are updated annually:
1) Previous TDSP Review Letter
2) Needs Assessment
3) Goals, Objectives and Strategies
a) Ensure that objectives indicate an implementation date/accomplishment date.
b) Note deficiencies & corrective actions.
c) Note service improvements or expansions.
d) Section should be logical and mirror the format from the previous year.
4) Implementation Plan
4.C.1
Packet Pg. 65 Attachment: TDSP 2021 Minor Update (16067 : Ratification of the 2021 Transportation Disadvantaged Service Plan (TDSP) Minor Update)
5/5/2021
4
a) Transportation Disadvantaged Improvement Plan (TDIP) should cite progress,
setbacks, adherence to schedules.
b) Implementation schedule revisions as necessary.
5) Cost / Revenue Allocation and Rate Structure Justification
a) Review current and updated projected expenses, revenues and levels of
service and make adjustments accordingly. A new Service Rates Summary
page as well as Rate Model Worksheets must be submitted.
The CTD Guidelines for TDSP Amendments and Updates also provide an option for the
update of the following components of the Plan:
1) DEVELOPMENT PLAN
a) Organization Chart updated as necessary.
b) LCB certification page (members, agencies, alternates and term) to include any
changes as previously submitted in TDSP or updates.
c) Any significant changes to major trip generators/attractors that have
significantly altered service delivery.
2) SERVICE PLAN
a) Changes in types or hours of service
b) Significant changes in system policies (priorities, eligibility criteria, etc.)
c) New service innovations or cancellation of services
d) Changes in operators/coordination contractors
e) Changes in vehicle inventory
f) System Safety Program Plan (SSPP) certification if expired and renewed.
g) Include new acceptable alternatives
h) Changes in narrative for adoption of new service standards
i) Changes to the Grievance and Evaluation process
3) QUALITY ASSURANCE
The TDSP is used by the Community Transportation Coordinator (CTC) and the LCB to
maintain and/or improve transportation services for the transportation disadvantaged and
to serve as a framework for performance evaluation.
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For the purposes of this minor update, the mandatory components have been updated.
In addition, elements included in the Service Plan (Eligibility and the Service Standards)
have been updated.
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SECTION 2
MANDATORY TDSP REQUIREMENTS
As previously noted, CTD Guidelines for Transportation Disadvantaged Service Plan
(TDSP) Amendments and Updates require certain elements be updated annually. This
section of the document will address those mandated components and provide applicable
updated information.
1. Previous TDSP Review Letter
The CTD Guidelines require that all items cited as deficient or inadequate and needing
follow-up as part of the prior TDSP Review should be addressed in the update. To date,
there were no TDSP reviews that indicate deficiencies.
2. Needs Assessment
The purpose of this section is to assess the transportation needs and demands for
individuals with disabilities, elderly, low income and high risk and at-risk children. This
section attempts to identify any gaps in transportation services that are needed in the
service area. The section also provides a quantitative transportation needs profile for the
applicable TD populations and indicates unmet need for transportation in the Collier
County service area.
The Collier County TD population is discussed in Section 4 (Updated Tables and
Statistics) of this document. According to the Bureau of Economic and Business
Research, the population of Collier County will increase by more than 15 percent between
2017 and 2025 from an estimated population of 357,470 to a projected population of
413,700. As compared to the average of other Florida counties, Collier County also has
approximately 10 percent more residents ages 65 years and older (with a corresponding
rate of disabilities). These conditions are key indicators of transit/paratransit use, as are
automobile availability, income, traffic, urban growth and land use/site planning. All of
these factors contribute to the need for public transit in Collier County.
With the population increases and the demographic characteristics of the current
population, the potential annual demand for transportation disadvantaged services are
estimated to increase by approximately 300,000 annual trips over the next five years
(from 3,532,938 in 2021 to 3,849,289 in 2026) as described in the TD population
forecasting section.
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Historically, public transportation funding in Collier County has remained relatively
constant and while there are no firm future commitments from its funding partners CAT
anticipates it will be able to maintain existing levels of service with only minor planning
and capital improvements possible.
Following input received from public, private, human service and nonprofit transportation
providers and general public stakeholders, projects that would directly benefit the
transportation disadvantaged have been identified as priorities if additional funding
becomes available are shown below. Additional details on estimated project costs and
associated initiatives are described in the implementation schedule section of this report.
1) Secure funds necessary for vehicle replacement and expansion
2) Enhance accessibility to bus stops to meet Americans with Disabilities Act (ADA)
requirements.
3) Construct bus shelters & amenities (bike rack, bench, trash can, etc.)
4) Extend Service Hours on existing routes
5) Reduce headways on select routes
6) Implement new Collier County Lee/Collier Inter-county Connection
The CTD recommends a tool developed for the CTD in 2015 that utilizes data from a
variety of the most currently available sources to predict demand into the future. Data
from the U.S. Census Bureau’s American Community Survey (ACS) and the Survey of
Income and Projection Participation (SIPP), The Bureau of Economic and Business
Research (BEBR) County Population Projections, and the National Household Travel
Survey and fixed route bus coverage are examples of data utilized. These sources are
helpful in capturing economic trends, population growth, and the changing in
demographic composition of the population such as aging baby boomers and associated
increases in disability. This tool was used for the development of TD population forecasts
in the 2018 TDSP Major Update adopted by the LCB on October 24, 2018. The data
prepared in the TDSP Major Update indicates that the Collier County forecast of Critical
TD population in 2021 is 17,899. The estimated daily trips for the critical need population
is 9,869. The Critical Need TD population includes individuals who, due to severe
physical limitations or low incomes, are unable to transport themselves or purchase
transportation, and are dependent upon others to obtain access to health care,
employment, education, shopping, social activities, or other life sustaining activities.
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Barriers to Coordination
Similar to other agencies across the state and across the nation, limited resources (both
personnel and financial) pose significant challenges to transportation providers. In Collier
County, the large size and diversity of the County further exasperates these challenges.
The lack of affordable housing in close proximity to employment opportunities and other
essential services results in Collier County results in the need for more geographically
dispersed and more costly public transportation services. Transportation providers must
strike a careful balance between implementing enhancements to core services which are
often more financially productive versus providing life sustaining services for the
transportation disadvantaged who often live in different political jurisdictions outside core
service areas.
A myriad of stakeholder organizations have a vested interest in ensuring the County’s
economic vitality of which mobility is a critical element, but these organizations may
sometimes have competing interests resulting in stiff competition for scarce resources
which have remained relatively constant in recent years. The transportation needs of the
agricultural industry, for example, are significantly different than hospitality industry needs
to ensure mobility for tourists, but also staff transportation needs, and the needs of social
service agencies, and agencies that serve persons with disabilities, are very different than
the service needs of those employed in education.
3. Goals, Objectives and Strategies
A review of the 2018 TDSP Major Update’s goals, objectives, and strategies was
conducted and no changes are recommended at this time. They are included in this
report for ease of reference and are as follows:
The mission of the Collier County Local Coordinating Board is:
To carry out a coordinated and comprehensive approach to planning,
developing, and providing transportation services that meet the needs of
transportation disadvantaged persons.
CAT’s mission is:
Collier Area Transit is committed to providing safe, accessible, and
courteous public transportation services to our customers.
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The mission of the newly rebranded CAT Connect (formerly known as Collier Area
Paratransit) is to:
Identify and safely meet the transportation needs of Collier County, through a
courteous, dependable, cost effective and environmentally sound team
commitment.
The following goals and objectives have been adopted to further the missions above.
GOAL 1: Implement a fully coordinated transportation system.
Objective 1.1
Maximize coordination with public, private, and human service agencies, and other
transportation operators.
Objective 1.2
Coordinate with other counties and FDOT to evaluate and implement mutually
beneficial transportation services such as expansion of cross-county connections.
Objective 1.3
Explore efforts to increase effective use of transportation services, including providing
alternative transportation sources and public education about those options.
Strategy 1.1.1
Continue coordination efforts with City and County departments to ensure inclusion of
transit supportive elements in development plans and affordable housing/economic
development initiatives.
Strategy 1.1.2
Coordinate with FDOT District One Commuter Services to complement CAT outreach
efforts to major employers and to identify service expansion needs and ridesharing
opportunities.
Strategy 1.1.3
Maintain ongoing communication with coordinated providers to assess needs and
maximize access to available funding sources.
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Strategy 1.1.4
Identify opportunities to educate and inform parents and school districts about the
availability of transportation services, particularly as it relates to the needs of at risk
students.
GOAL 2: Maximize effective transfers of individuals from paratransit to fixed route
services.
Objective 2.1
Coordinate with CAT’s fixed route section to encourage passengers to use both
systems when accessible.
Strategy 2.1.1
Continue to offer travel training programs targeting a minimum of three group
programs per year.
Strategy 2.1.2
Install a minimum of ten covered ADA compliant accessible bus shelters per year.
Strategy 2.1.3
Utilize available communication tools and techniques as appropriate to reinforce the
safety and security measures/features of the public transit system.
Strategy 2.1.4
Ensure the CAT Connect eligibility screening process evaluates potential fixed route
opportunities and educate passengers on available options as appropriate for the
individual’s travel needs.
Strategy 2.1.5
Ensure all staff involved in service delivery receive training on customer sensitivity and
etiquette techniques.
GOAL 3: Provide an efficient and effective coordinated transportation service.
Objective 3.1
Consistently provide on-time service.
Objective 3.2
Minimize customer service reservation/inquiry call hold times.
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Objective 3.3
Ensure contract provider’s services are well utilized, timely, effective and affordable.
Objective 3.4
Increase the number of passenger trips per vehicle hour.
Objective 3.5
Maintain or trend downward the cost per passenger trip.
Objective 3.6
Maintain or trend downward the cost per mile.
Objective 3.7
Adjust fixed route services to allow greater use by paratransit customers.
Strategy 3.1.1
Obtain a system to track call hold time.
Strategy 3.1.2
Continually measure and analyze performance standards, as a basis for evaluating
quality assurance to achieve desired standards.
Strategy 3.1.3
Annually review paratransit origin and destination data to determine if fixed routes
should be reviewed for service expansions or realignment to allow greater use by
current paratransit riders.
Strategy 3.1.4
Identify opportunities to coordinate with dialysis centers to schedule patient treatments
concurrently to allow for the provision of more efficient paratransit group trips.
GOAL 4: Educate and market fixed route and paratransit services to current
riders, the general public, agency sponsored clients, visitors, and other potential
customers.
Objective 4.1
Maximize the accessibility of service information including alternative delivery formats
such as Braille, auditory enhanced and alternative languages.
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Objective 4.2
Utilize the electronic dissemination of marketing and education materials, including,
but not limited to the internet, e-mails, listservs, websites, etc.
Objective 4.3
Identify opportunities to participate in or sponsor community events to build awareness
of available public transportation services.
Objective 4.4
Ensure that all websites and other electronic media are compliant with Section 508 of
the Rehabilitation Act, as amended in 1998. Under Section 508 of the Rehabilitation
Act, 29 U.S.C. 794d, agencies must give persons with disabilities, employees and
members of the public access to information that is comparable to the access
available to others. This includes access to electronic and information technology
applications.
Strategy 4.1.1
Continue active involvement in outreach activities, which may include but are not
limited to: “Dump the Pump” Day, Mobility Week, the library system’s Mail-a-Book
promotion and local job fairs.
Strategy 4.1.2
Participate in Lighthouse for the Blind and Immokalee’s travel training programs and
other training opportunities identified by CAT.
Strategy 4.1.3
Provide a current “Rider’s Guide” to paratransit patrons covering ADA and TD
services. Produce the guide in alternative formats and alternative languages that may
be needed to comply with “safe harbor” provisions as identified in CAT’s next Title VI
update.
GOAL 5: Operate a safe transportation system.
Objective 5.1
Ensure that services are provided in a safe and secure manner in accordance with the
CTD and FDOT standards and recommendations.
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Objective 5.2
Ensure consistency and compliance with Chapter 14-90, Florida Administrative Code.
Objective 5.3
Ensure consistency and compliance with the 49 CFR Part 655, Federal Transit
Administration Prevention of Alcohol Misuse and Prohibited Drug use in Transit
Operations including the adopted Substance Abuse Policy and policy statements.
Objective 5.4
Ensure consistency and compliance to 49 CFR Part 40, Procedures for Transportation
Workplace Drug and Alcohol Testing Programs.
Objective 5.5
Ensure consistency and compliance of FTA covered contractors to 49 CFR Part 655,
Federal Transit Administration Prevention of Alcohol Misuse and Prohibited Drug Use
in Transit Operations.
Objective 5.6
Ensure consistency and compliance with any local drug and alcohol service
standards.
Objective 5.7
Ensure consistency and compliance with the annually updated System Safety
Program Plan and Security Program Plan.
Objective 5.8
Ensure consistency and compliance of an accident/incident procedure as part of the
bus system safety program.
Objective 5.9
Ensure that new bus stops are readily accessible to persons with disabilities and meet
ADA Accessibility Guidelines (ADAAG) compliance requirements.
Strategy 5.1.1
Continually review accident/incident data to identify trends that may need to be
addressed through training or procedural changes.
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Strategy 5.1.2
Review and monitor Operator training program to ensure inclusion of consistent
boarding techniques for passengers.
Strategy 5.1.3
Conduct periodic bus stop inventories to ensure accessibility and the availability of
sidewalks.
Strategy 5.1.4
Coordinate with FDOT and Collier County Transportation Planning to evaluate
potential bus stop improvements that can be made in conjunction with roadway
improvements.
GOAL 6: Provide quality transportation services.
Objective 6.1
Maintain the accountability of transportation service providers through the coordinator
Quarterly Reports.
Objective 6.2
Adjust or expand service fixed route services to allow greater use by current
paratransit riders.
Objective 6.3
Evaluate customer input to ensure high quality services are provided.
Strategy 6.1.1
Continuously review ridership trends and origin/destination data to determine
necessary service enhancements.
Strategy 6.1.2
Periodically conduct fixed route and paratransit customer surveys.
Strategy 6.1.3
Conduct immediate follow-up on any complaint or concern identified in customer
surveys or phone inquiries.
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GOAL 7: Secure funding necessary to meet above stated goals.
Objective 7.1
Explore all potential funding sources to address capital and operating needs.
Objective 7.2
Maximize efficiency of utilization of all current state, federal and local resources.
Objective 7.3
Coordinate with all public, quasi-public, and non-profit entities in order to maximize all
potential funding opportunities for public transportation services in Collier and Lee
Counties.
Objective 7.4
Identify and pursue opportunities for establishing and coordinating privately
sponsored public transportation services in meeting local transit needs.
Strategy 7.1.1
Acquire new and upgraded paratransit vehicles and equipment necessary to maintain
existing services and allow for expansion as needed.
Strategy 7.1.2
Coordinate with Commuter Services to build awareness of existing services and
identify potential new partnership opportunities with major employers.
4. Implementation Schedule
CTD Guidelines require that the three-year Transportation Disadvantaged Improvement
Plan (TDIP) should cite progress, setbacks, and adherence to schedules noted in the
prior year TDSP, including all necessary revisions to the Implementation schedule. Table
1 reflects the applicable updates/status of the elements in the implementation plan. Table
2 reflects the elements of the implementation plan for future years.
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Table 1
Implementation Schedule FY 2019-2020 Status Update
Major Strategies/Activities Responsible
Parties
Estimated Cost (If
Known)
Status Update/Comment
Maintain existing service CAT $11,059,543
(Capital and
Operating)
Ongoing, service has been maintained status quo.
Continue coordination efforts to ensure transit supportive
elements in development plans
CAT, Local Gov,
FDOT, Developers
CAT Staff
Resources
Ongoing
Coordinate with FDOT District 1 Commuter Services CAT, FDOT CAT Staff
Resources
Ongoing, CAT coordinates with commuter services regularly and
partners for events periodically.
Maintain ongoing communications with coordinated
providers to asses needs and maximize access to funding.
CAT, Coordinated
Providers CAT Staff
Resources
Ongoing
Identify opportunities to inform schools/parents about
available CAT services
CAT CAT Staff
Resources
Ongoing, Marketing staff member provides informational
presentation on the services provided by CAT.
Conduct a minimum of three group travel training programs
per year
CAT CAT Staff
Resources
Ongoing, Travel Training have been conducted to provide the
public with information and know how on utilizing the fixed route
system.
Educate CAT Connect passengers about fixed route options as
appropriate
CAT CAT Staff
Resources
Events that have been conducted for Connect passengers also
include information on fixed route services.
Ensure staff involved in service delivery receive training on
sensitivity and etiquette
CAT, Contract
Providers CAT Staff
Resources
Operators and Staff members regularly participate in ADA
sensitivity and customer service training.
Maintain or improve CAT Connect performance measures
from FY 2017 baseline:
•Cost per passenger trip $40.21
•Accidents per 100,000 vehicle miles 1.33
•On‐time performance 90%
•Vehicle miles between road calls 79,473
•Cost per mile $3.42
CAT, Contract
Providers CAT Staff
Resources
•Cost per passenger trip $49.48
•Accidents per 100,000 vehicle miles 1.03
•On‐time performance 90%
•Vehicle miles between road calls 19,179
•Cost per mile $2.62
Review CAT Connect origin and destination data and adjust
fixed route accordingly
CAT CAT Staff
Resources
Ongoing
Identify opportunities to coordinate with dialysis centers for
potential scheduling efficiencies
CAT CAT Staff
Resources
Ongoing, communication with centers are conducted regularly to
review efficiencies.
Conduct outreach and participate in community partner
initiatives
CAT, Partner
Agencies CAT Staff
Resources
CAT Regularly participates in community initiatives
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Major Strategies/Activities Responsible Parties Estimated Cost (If
Known)
Status Update/Comment
Conduct travel training in cooperation with community
partners
CAT Partner
Agencies CAT Staff
Resources
Ongoing
Review accident/incident data to identify trends that can be
addressed with additional training or procedural changes
CAT, Contracted
Providers CAT Staff
Resources
Accidents and Incidents are reviewed monthly and evaluated for
trends.
Monitor operator training to ensure consistent boarding
techniques
CAT, Contracted
Providers CAT Staff
Resources
County Staff participates in random training sessions to evaluate
the consistent message and techniques.
Conduct bus stop inventories to ensure accessibility CAT, Contracted
Providers CAT Staff
Resources
Ongoing
Coordinate with FDOT/Collier County Transportation
Planning to evaluate potential bus stop improvements
CAT, FDOT, Collier
County CAT Staff
Resources
Ongoing
Review ridership trends and O&D information to determine
potential service enhancements
CAT CAT Staff
Resources
Ongoing
Conduct periodic fixed route and paratransit surveys CAT CAT Staff
Resources
Ongoing
Conduct immediate follow up on customer complaints and
inquiries
CAT CAT Staff
Resources
Ongoing
Install a minimum of 10 ADA compliant bus shelters per year
and associated amenities
CAT, Funding
Partners Included in status
quo budget
8 Bus stop improvements were completed in FY18. 2 Bus stop
improvements awaiting easements for completion.
Develop/Procure new phone system to enhance customer
service
CAT, Funding
Partners Collier County is going through a county wide procurement to
enhance the phone system.
Acquire new vehicles and equipment to allow for
replacement and expansion as needed based on available
resources
CAT Ongoing
Unfunded Priorities
Enhance bus stop accessibility to meet ADA requirements CAT, Funding
Partners $500,000 The priority has been partially funded through the MPO and
FDOT process. The amount provided was for a total of $250,000.
Enhance Fixed Route Services (frequency) on Routes 11, 12,
13,15, and 17
CAT, Funding
Partners $2,034,230
(excludes capital)
The priority has not been funded.
Enhance fixed route services (span) to one additional trip
Mon‐Sun on existing routes
CAT, Funding
Partners $780,000 The priority has not been funded.
Implement new fixed route (Collier/Lee Inter‐county) CAT, Funding
Partners $370,000
(excludes capital)
The priority has not been funded.
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Table 2
Implementation Schedule
Schedule Major Strategies/Activities Responsible Parties Estimated Cost (If Known)
Maintain Existing System
FY 2020-
2021
Maintain existing service CAT $11,895,058 (Capital and
Operating)
Ongoing Continue coordination efforts to ensure transit supportive elements in
development plans
CAT, Local Gov, FDOT,
Developers
CAT Staff Resources
Ongoing Coordinate with FDOT District 1 Commuter Services CAT, FDOT CAT Staff Resources
Ongoing Maintain ongoing communications with coordinated providers to asses
needs and maximize access to funding.
CAT, Coordinated
Providers
CAT Staff Resources
Ongoing Identify opportunities to inform schools/parents about available CAT
services
CAT CAT Staff Resources
Ongoing Conduct a minimum of three group travel training programs per year CAT CAT Staff Resources
Ongoing Educate CAT Connect passengers about fixed route options as appropriate CAT CAT Staff Resources
Ongoing Ensure staff involved in service delivery receive training on sensitivity
and etiquette
CAT, Contract Providers CAT Staff Resources
Ongoing Maintain or improve CAT Connect performance measures from prior FY CAT, Contract Providers CAT Staff Resources
Ongoing Review CAT Connect origin and destination data and adjust fixed route
accordingly
CAT CAT Staff Resources
Ongoing Identify opportunities to coordinate with dialysis centers for potential
scheduling efficiencies
CAT CAT Staff Resources
Ongoing Conduct outreach and participate in community partner initiatives CAT, Partner Agencies CAT Staff Resources
Ongoing Conduct travel training in cooperation with community partner CAT Partner Agencies CAT Staff Resources
Ongoing Review accident/incident data to identify trends that can be addressed
with additional training or procedural changes
CAT, Contracted Providers CAT Staff Resources
Ongoing Monitor operator training to ensure consistent boarding techniques CAT, Contracted Providers CAT Staff Resources
Ongoing Conduct bus stop inventories to ensure accessibility CAT, Contracted Providers CAT Staff Resources
Ongoing Coordinate with FDOT/Collier County Transportation Planning to
evaluate potential bus stop improvements
CAT, FDOT, Collier
County
CAT Staff Resources
Ongoing Review ridership trends and O&D information to determine potential
service enhancements
CAT CAT Staff Resources
Ongoing Conduct periodic fixed route and paratransit surveys CAT CAT Staff Resources
Ongoing Conduct immediate follow up on customer complaints and inquiries CAT CAT Staff Resources
Ongoing Install a minimum of 10 ADA compliant bus shelters per year and
associated amenities
CAT, Funding Partners Included in status quo budget
Ongoing Acquire new vehicles and equipment to allow for replacement and
expansion as needed based on available resources
CAT
Unfunded Priorities
Enhance bus stop accessibility to meet ADA requirements CAT, Funding Partners $500,000
Enhance Fixed Route Services (frequency) on Routes 11, 12, 13,15, and
17
CAT, Funding Partners $2,034,230 (excludes capital)
Enhance fixed route services (span) to one additional trip Mon‐Sun on
existing routes
CAT, Funding Partners $780,000
Implement new fixed route (Collier/Lee Inter‐county) CAT, Funding Partners $370,000 (excludes capital)
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Schedule Major Strategies/Activities Responsible Parties Estimated Cost (If Known)
Maintain Existing System
FY 2021-
2022
Maintain existing service CAT $10,865,454 (Capital and
Operating)
Ongoing Continue coordination efforts to ensure transit supportive elements in
development plans
CAT, Local Gov, FDOT,
Developers
CAT Staff Resources
Ongoing Coordinate with FDOT District 1 Commuter Services CAT, FDOT CAT Staff Resources
Ongoing Maintain ongoing communications with coordinated providers to asses
needs and maximize access to funding.
CAT, Coordinated
Providers CAT Staff Resources
Ongoing Identify opportunities to inform schools/parents about available CAT
services
CAT CAT Staff Resources
Ongoing Conduct a minimum of three group travel training programs per year CAT CAT Staff Resources
Ongoing Educate CAT Connect passengers about fixed route options as appropriate CAT CAT Staff Resources
Ongoing Ensure staff involved in service delivery receive training on sensitivity and
etiquette
CAT, Contract
Providers CAT Staff Resources
Ongoing Maintain or improve CAT Connect performance measures from prior FY CAT, Contract
Providers CAT Staff Resources
Ongoing Review CAT Connect origin and destination data and adjust fixed route
accordingly
CAT CAT Staff Resources
Ongoing Identify opportunities to coordinate with dialysis centers for potential
scheduling efficiencies
CAT CAT Staff Resources
Ongoing Conduct outreach and participate in community partner initiatives CAT, Partner Agencies CAT Staff Resources
Ongoing Conduct travel training in cooperation with community partner CAT Partner Agencies CAT Staff Resources
Ongoing Review accident/incident data to identify trends that can be addressed
with additional training or procedural changes
CAT, Contracted
Providers CAT Staff Resources
Ongoing Monitor operator training to ensure consistent boarding techniques CAT, Contracted
Providers CAT Staff Resources
Ongoing Conduct bus stop inventories to ensure accessibility CAT, Contracted
Providers CAT Staff Resources
Ongoing Coordinate with FDOT/Collier County Transportation Planning to evaluate
potential bus stop improvements
CAT, FDOT, Collier
County CAT Staff Resources
Ongoing Review ridership trends and O&D information to determine potential
service enhancements
CAT CAT Staff Resources
Ongoing Conduct periodic fixed route and paratransit surveys CAT CAT Staff Resources
Ongoing Conduct immediate follow up on customer complaints and inquiries CAT CAT Staff Resources
Ongoing Install a minimum of 10 ADA compliant bus shelters per year and
associated amenities
CAT, Funding Partners Included in status quo
budget
Ongoing Acquire new vehicles and equipment to allow for replacement and
expansion as needed based on available resources
CAT
Unfunded Priorities
Enhance bus stop accessibility to meet ADA requirements CAT, Funding Partners $500,000
Enhance Fixed Route Services (frequency) on Routes 11, 12, 13,15, and 17 CAT, Funding Partners $2,034,230 (excludes capital)
Enhance fixed route services (span) to one additional trip Mon-Sun on
existing routes
CAT, Funding Partners $780,000
Implement new fixed route (Collier/Lee Inter-county) CAT, Funding Partners $370,000 (excludes capital)
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Schedule Major Strategies/Activities Responsible Parties Estimated Cost (If Known)
Maintain Existing System
FY 2023-
2024
Maintain existing service CAT $14,201,503 (Capital and
Operating)
Ongoing Continue coordination efforts to ensure transit supportive elements in
development plans
CAT, Local Gov, FDOT,
Developers
CAT Staff Resources
Ongoing Coordinate with FDOT District 1 Commuter Services CAT, FDOT CAT Staff Resources
Ongoing Maintain ongoing communications with coordinated providers to asses
needs and maximize access to funding.
CAT, Coordinated
Providers CAT Staff Resources
Ongoing Identify opportunities to inform schools/parents about available CAT
services
CAT CAT Staff Resources
Ongoing Conduct a minimum of three group travel training programs per year CAT CAT Staff Resources
Ongoing Educate CAT Connect passengers about fixed route options as appropriate CAT CAT Staff Resources
Ongoing Ensure staff involved in service delivery receive training on sensitivity and
etiquette
CAT, Contract
Providers CAT Staff Resources
Ongoing Maintain or improve CAT Connect performance measures from prior FY CAT, Contract
Providers CAT Staff Resources
Ongoing Review CAT Connect origin and destination data and adjust fixed route
accordingly
CAT CAT Staff Resources
Ongoing Identify opportunities to coordinate with dialysis centers for potential
scheduling efficiencies
CAT CAT Staff Resources
Ongoing Conduct outreach and participate in community partner initiatives CAT, Partner Agencies CAT Staff Resources
Ongoing Conduct travel training in cooperation with community partner CAT Partner Agencies CAT Staff Resources
Ongoing Review accident/incident data to identify trends that can be addressed
with additional training or procedural changes
CAT, Contracted
Providers CAT Staff Resources
Ongoing Monitor operator training to ensure consistent boarding techniques CAT, Contracted
Providers CAT Staff Resources
Ongoing Conduct bus stop inventories to ensure accessibility CAT, Contracted
Providers CAT Staff Resources
Ongoing Coordinate with FDOT/Collier County Transportation Planning to evaluate
potential bus stop improvements
CAT, FDOT, Collier
County CAT Staff Resources
Ongoing Review ridership trends and O&D information to determine potential
service enhancements
CAT CAT Staff Resources
Ongoing Conduct periodic fixed route and paratransit surveys CAT CAT Staff Resources
Ongoing Conduct immediate follow up on customer complaints and inquiries CAT CAT Staff Resources
Ongoing Install a minimum of 10 ADA compliant bus shelters per year and
associated amenities
CAT, Funding Partners Included in status quo
budget
Ongoing Acquire new vehicles and equipment to allow for replacement and
expansion as needed based on available resources
CAT
Unfunded Priorities
Enhance bus stop accessibility to meet ADA requirements CAT, Funding Partners $500,000
Enhance Fixed Route Services (frequency) on Routes 11, 12, 13,15, and 17 CAT, Funding Partners $2,142,638 (excludes capital)
Enhance fixed route services (span) to one additional trip Mon-Sun on
existing routes
CAT, Funding Partners $821,568
Implement new fixed route (Collier/Lee Inter-county) CAT, Funding Partners $389,718 (excludes capital)
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5. COST / REVENUE ALLOCATION AND RATE STRUCTURE JUSTIFICATION
CTD Guidelines state that TDSP Updates/Amendments should include a complete
explanation for any rate changes or new service changes. The explanation should
include a discussion of the review process as well as detail of LCB involvement and
approval. A new summary rate sheet should be presented if there are any changes.
In March 2021, the Collier MPO’s Local Coordinating Board approved the service rates
shown in Table 3 below utilizing the Florida Commission for the Transportation
Disadvantaged 2021 Rate Calculation Worksheet. The Rate Calculation Model is a tool
utilized by the CTD to standardize the comparison and approval of rates paid to
coordinators throughout the State of Florida. The detailed Rate Model worksheets are
included in Appendix C.
COST REVENUE ALLOCATION
The rate structure is based on the type of trip (i.e. ambulatory, ambulatory group,
wheelchair, etc.) in the service area.
Table 3: CTD Calculated Rates – FY 2021/2022 CTD Rate Model
CTD Calculated Rates – FY 2021/2022 CTD Rate Model
Effective Date: 03/3/2021
Ambulatory Trip $35.44
Wheelchair Trip $60.75
Group Trip- Individual $25.27
Group Trip - Group $35.49
Bus Pass (daily-full fare) $3.00
Bus Pass (daily-reduced fare) $1.50
Bus Pass (15 day-full fare) $20.00
Bus Pass (15 day-reduced fare) $10.00
Bus Pass (monthly-full fare) $40.00
Bus Pass (monthly-reduced fare) $20.00
Marco Express (monthly-full fare) $70.00
Marco Express (monthly-reduced fare) $35.00
Sources: Service Rates, Commission for the Transportation Disadvantaged,
TD Rate Model, Adopted March 3, 2021, Public Transit and Neighborhood
Enhancement Department, 2021.
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During 2018, Collier County conducted an extensive fare structure evaluation to analyze
potential fixed route and paratransit fare changes, assess potential ridership and revenue
impacts, minimize adverse impacts to low income and minority persons and identify fare
policy recommendations. The fare study involved a public outreach campaign involving
rider intercept surveys, public workshops, and the involvement of the County’s Public
Transit Advisory Committee. Based on the input received, the majority (77%) of bus riders
would support a fare increase if revenue is used to improve service frequency and
availability or to access new locations. Fifty percent of ADA riders supported a $0.50 fare
increase and 56% of TD riders supported a fare increase of $0.25. At the June 12, 2018
Board of County Commissioner’s Meeting a resolution was adopted to implement the
following fare structure changes effective October 1, 2018. The effective date for student
discount programs is June 12, 2018. Table 4 below and Table 5, on the following page,
displays CAT’s current fare policy.
Table 4
Current Adopted Collier Area Paratransit Fare Structures
Fare Structure Approved by the BCC
effective 10/1/18
ADA fare – At or above Poverty Level $3.00
ADA & TD fare - Under Poverty Level $1.00
TD fare - 101% to 150% of Poverty Level $3.00
TD fare - 151% or higher above poverty
level $4.00
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Table 5
Current Collier County Adopted Fare Structure
Resolution 2018-104 was adopted by the Board of County Commissioners on June 12, 2018, which modified the fixed route fares effective October 1, 2018.
Service Category Base Fare *Reduced Fare
CAT full-fare one-way ticket $2.00 $1.00
CAT Children 5 Years of Age and Younger Free Free
CAT Transfers Free Up to 90 Min. Free Up to 90 Min.
CAT Day Pass $3.00 $1.50
CAT Marco Express One-way Fare $3.00 $1.50
Smart Card Passes
15-Day Pass $20.00 $10.00
30-Day Pass $40.00 $20.00
Marco Express 30-Day Pass $70.00 $35.00
Smart Card Media Fees
Smart Card Replacement Without Registration $2.00 $2.00
Smart Card Registration $3.00 $3.00
Smart Card Replacement With Registration $1.00 $1.00
Discount Passes Cost
Summer Paw Pass (Valid June 1-August 31) for Students Age 17 and Under
(Cost includes Smart Card)
$30.00
30-Day Corporate Pass (300+ Employees) $29.75/Month
*Reduced fares are for members of Medicare, Disabled community, those 65 years and older and
children 17 and under; high school & college students and active/retired military personnel. ID
required. This fare would also apply to the subcontracted transportation provider with the Florida
Commission for the Transportation Disadvantaged that provides transportation services under the
non-emergency transportation Medicaid Contract for Collier County.
Promotional Fares
Events
Occurrence Fare
Try Transit Day Annual as designated by the
Board
Free
Transit Anniversary As Designated by the PTNE
Director
Free
Special Events Up to 5 events annually (Staff
may distribute fare media up
to specified value)
$200/Event
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QUALITY ASSURANCE
In accordance with the CTD’s Guidelines the service standards established in the TDSP
were reviewed. The Grievance Process was developed and is included here by
reference. Additionally, no major changes were made to the Evaluation Process or the
local Grievance Process.
CTC EVALUATION PROCESS
An annual evaluation of the Collier County CTC was conducted by the LCB, for the period
of 07/01/2019 through 06/30/2020, based on the Standards, Goals, and Objectives
contained within the local TDSP and using the Evaluation Workbook of the CTD. A desk
audit was performed using the Evaluation Workbook of the CTD, surveys and paratransit
rides during the winter season when there is a higher seasonal population and more
traffic. The full annual CTC evaluation is provided in Appendix A.
The Collier MPO conducted the process of recommending Collier County as the CTC in
2017. The Collier County Board of County Commissioners approved Resolution 2017-
210 requesting that they be re-designated as the CTC for Collier County. The LCB voted
unanimously to recommend to the Collier MPO that the Collier County BCC be re-
designated and approved as the CTC at their December 6, 2017 meeting. The Collier
MPO Board deemed that it is in the best interest of public health, safety and welfare of
Collier County that the Collier County BCC be re-designated and approved as the CTC.
The MPO Board voted unanimously to approve Resolution 2017-08, recommending that
the Collier County BCC be re-designated and approved as the CTC. The
recommendation was submitted to the CTD and was approved at their February 13th
Board meeting.
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SECTION 3
SERVICE PLAN UPDATE
On May 5, 2021 the LCB adopted an update of the Collier County local grievance policy
as follows:
GRIEVANCE POLICY
INTRODUCTION
The Florida Commission for the Transportation Disadvantaged (CTD) requires all local
systems to have written procedures for addressing/resolving complaints and grievances.
The Collier County Board of County Commissioners (BCC) is the Community
Transportation Coordinator for Collier County. The BCC has directed that the Collier
County Public Transit and Neighborhood Enhancement Division (PTNE) oversee Collier
Area Transit’s Transportation Disadvantaged Program.
This document serves as the formal complaint/grievance procedure for the transportation
disadvantaged program as specified by the Commission for the Transportation
Disadvantaged (CTD) pursuant to Chapter 427, Florida Statute and Rule 41-2.012,
Florida Administrative Code, hereinafter referred to as the Grievance Process. The
following rules and procedures shall constitute the grievance process to be utilized in the
coordinated community transportation disadvantaged system for Collier County.
SECTION 2: DEFINITIONS
2.1 As used in these rules and procedures the following words and terms shall have the
meanings assigned therein. Additional program definitions can be found in Chapter 427,
Florida Statutes and Rule 41-2, Florida Administrative Code.
(a) Community Transportation Coordinator (CTC): A transportation entity recommended
by a Metropolitan Planning Organization (MPO), or by the appropriate designated official
planning agency, as provided for in Section 427.015(1), Florida Statutes, and approved
by the CTD, to ensure that coordinated transportation services are provided to serve the
transportation disadvantaged population in a designated service area. The current CTC
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for the County is the Collier County Board of County Commissioners (BCC). The Collier
MPO serves as the Designated Official Planning Agency (DOPA) in Collier County.
(b) Transportation Disadvantaged (TD) user: Those persons, who because of physical or
mental disability, income status, or age or who for other reasons are unable to transport
themselves or to purchase transportation and are, therefore, dependent on others to
obtain access to health care, employment, education, shopping, social activities, or other
life-sustaining activities, or children who are handicapped or high-risk or at-risk as defined
in Section 411.202, Florida Statutes.
(c) Agency: An official, officer, commission, authority, council, committee, department,
division, bureau, board, section, or any other unit or entity of the state or of a city, town,
municipality, county, or other local governing body or a private nonprofit entity providing
transportation services as all or part of its charter.
(d) Transportation Operator: One or more public, private for profit or private nonprofit
entities engaged by the CTC to provide service to TD persons pursuant to a
Transportation Disadvantaged Service Plan (TDSP).
(e) Service Complaint: Incidents that may occur on a daily basis and are reported to the
CTC involved with the daily operations and are resolved within the course of a reasonable
time period suitable to the complainant. Local service complaints are driven by the
inability of the CTC to meet local service standards established by the CTC and LCB. All
service complaints should be recorded and reported by the CTC to the LCB.
(f) Formal Grievance: A written complaint to document any concerns or an unresolved
service complaint regarding the administration of TD services by the CTC, DOPA, or LCB.
(g) Administrative Meeting of the Grievance Committee Process: Chapter 120, Florida
Statute.
(h) Ombudsman Program: A toll-free telephone number established and administered by
the CTD to enable persons to access information and/or file complaints/grievances
regarding transportation services provided under the coordinated effort of the CTC.
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SECTION 3: OBJECTIVES
3.1 The objective of the grievance process shall be to process, investigate, and make
recommendations, in a timely manner on formal written complaints/grievances that are
not resolved between individual agencies/entities and the customer. It is not the objective
of the grievance process to have “adjudicative” or “determinative” powers.
3.2 The CTC must provide the TD Program’s telephone number in all collateral materials
regarding the reporting of complaints.
3.3 All documents pertaining to the grievance process will be made available, upon
request, in a format accessible to persons with disabilities.
3.4 A written copy of the grievance procedure shall be available to anyone upon request.
3.5 Apart from this grievance process, aggrieved parties with proper standing may also
have recourse through the Chapter 120, Florida Statutes Administrative Hearing Process,
or the judicial court system.
SECTION 4: THE GRIEVANCE COMMITTEE – MEMBERSHIP
4.1 The Grievance Committee shall be composed of a minimum of three Members of the
LCB and shall be appointed by a majority vote by the LCB. The Chairperson, or in his/her
absence the Vice Chairperson, of the LCB reserves the right to make reappointments
should any conflict of interest arise.
4.2 The TD Program Administrator (MPO Staff) or designee shall be an advisory member
of the Grievance Committee.
SECTION 5: TERMS OF MEMBERS
5.1 A member of the Grievance Committee may be added or removed for cause by the
LCB Chairperson, or in his /her absence, the Vice Chairperson. Vacancies in the
membership of the Grievance Committee shall be filled in the same manner as the original
appointments.
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5.2 A minimum of three (3) Grievance Committee members shall be present for official
action. Meetings shall be held at such times as the Grievance Committee may determine
and/or as necessitated by formally filed grievances.
SECTION 6: GRIEVANCE PROCESS
6.1 Grievance procedures will be those as specified by the LCB, developed from
guidelines of the CTD, and approved by the LCB as set forth below. The grievance
procedures are for the purpose of fact-finding and not exercising adjudicative powers.
Therefore, it should be understood that these procedures are for the purpose of “hearing”,
“advising” and “making recommendations” on issues affecting the service delivery and
administration of the TD program in the service area.
6.2 Apart from the grievance procedures outlined below, aggrieved parties with proper
standing may also have recourse through the Chapter 120, Florida Statutes
Administrative Meeting of the Grievance Committee Process, the judicial court system,
and the CTD.
6.3 Service Complaints: All service complaints should be recorded and reported by the
CTC to the LCB. Service complaints may include but are not limited to:
• Late pick-up and/or late drop-off
• No-show by transportation operator
• No-show by client
• Client behavior
• Driver behavior
• Passenger discomfort
• Service denial (refused service to client without an explanation as to why, i.e. may not
qualify, lack of TD funds, etc.)
• Other, as deemed appropriate by the LCB
6.4 Formal Grievance: The customer, in their formal complaint, should demonstrate or
establish their concerns as clearly as possible. The formal grievance process shall be
open to addressing concerns by any person or agency including but not limited to: users,
potential users, the CTC, the DOPA, elected officials, and operators. Formal grievances
may include, but are not limited to:
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• Chronic or reoccurring or unresolved Service Complaints (Refer to description of
service complaints)
• Violations of specific laws governing the provision of TD services i.e., Chapter 427,
F.S., Rule 41-2 FAC and accompanying documents, Sunshine Law, ADA).
• Contract disputes (Agencies/Operators)
• Coordination disputes
• Bidding disputes
• Agency compliance
• Conflicts of interest
• Supplanting of funds
• Billing and/or accounting procedures
• Denial of service
• Suspension of service
• Unresolved safety issues
• Other, as deemed appropriate by the LCB
6.5 All formal grievances filed must be written and contain the following:
• Name and address of the complainant
• A statement of the grounds for the grievance and supplemented by supporting
documentation made in a clear and concise manner. This shall include a complete
description of efforts taken by the customer to resolve the complaint.
• An explanation of the relief desired by the customer.
If the customer does not supply the above information to substantiate the grievance, no
further action will be taken.
6.6 Step 1: The customer shall first contact the PTNE Division Director and the entity
with which they have the grievance. The PTNE Director will attempt to mediate and
resolve the grievance. The PTNE Director will render a decision in writing within 14 days.
The customer may also contact the CTD Ombudsman representative through the
established Helpline at 1-800-983-2435 or by mail to: Florida Commission for the
Transportation Disadvantaged, 605 Suwannee Street MS-49, Tallahassee, FL 32399-
0450 or by email at www.dot.state.fl.us/ctd.
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Public Transit and Neighborhood Enhancement Director
8300 Radio Road
Naples, FL 34104
Phone: 239-252-5840
Email: AltTransModes@colliergov.net
6.7 Step Two: If the PTNE Director is unsuccessful at resolving the grievance through
the process above, the customer may request, in writing, that their grievance be heard by
the Grievance Committee. This request shall be made within ten (10) working days of
receipt of the report received from the PTNE Director. The request shall be sent to the
Collier MPO TD Program Administrator at:
Collier MPO
Attn: Brandy Otero, Principal Planner
2885 Horseshoe Drive South
Naples, FL 34104
(239) 252-5859
Brandy.Otero@colliercountyfl.gov
6.8 Step Three: Upon receipt of the written request for the grievance to be heard by the
Grievance Committee, the Collier MPO TD Program Administrator shall have fifteen (15)
working days to contact Grievance Committee members and set a meeting date and
location. The customer and all parties involved shall be notified of the meeting of the
Grievance Committee date and location at least ten (10) working days prior to the meeting
date by the method requested by the customer.
6.9 Step Four: Upon conclusion of the meeting, the Grievance Committee must submit
a written report of the Grievance Committee proceedings to the Chairperson, or the Vice
Chairperson in his/her absence, of the LCB within ten (10) working days. The report must
outline the grievance and the Grievance Committee’s findings/recommendations. If the
grievance is resolved through the meeting process, the grievance process will end. The
final report will be forwarded to the members of the LCB. The Local Coordinating Board
Grievance Committee must review all grievances and report accordingly to the full Local
Coordinating Board.
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If the grievance has not been resolved as outlined in these grievance procedures, the
customer may exercise their adjudicative rights, use the Administrative Hearing Process
outlined in Chapter 120, Florida Statutes, or request that their grievance be heard by the
CTD through the Ombudsman program established herein and the CTD’s Grievance
Process outlined in Section 7.
SECTION 7: CTD GRIEVANCE PROCESS
7.1 If the LCB Grievance Process does not resolve the grievance, the customer will be
informed of his/her right to file a formal grievance with the CTD. The customer may begin
this process by contacting the CTD through the established Helpline at 1-800-983-2435
or by mail to: Florida Commission for the Transportation Disadvantaged, 605 Suwannee
Street MS-49, Tallahassee, FL 32399-0450 or by email at
CTDOmbudsman@dot.state.fl.us or www.dot.state.fl.us/ctd. Upon request of the
customer, the CTD will provide the customer with an accessible copy of the CTD’s
Grievance Procedures. If the CTD is unable to resolve the grievance, the customer will
be referred to the Office of Administrative Appeals or other legal venues appropriate to
the specific nature of the grievance. All of the steps outlined in Section 6 and Section 7(1)
and (2) must be attempted in the listed order before a grievance will move to the next
step. The customer should be sure to try and have as many details as possible, when
filing a complaint, such as date, times, names, vehicle numbers, etc. There is an
Ombudsman Program, provided by the CTD, which is available to anyone who requests
assistance in resolving complaints/grievances. The Ombudsman Program may be
reached through the toll free Helpline at 1-800-983-2435 or by email at
CTDOmbudsman@dot.state.fl.us or www.dot.state.fl.us/ctd. By requesting assistance of
the Ombudsman Program in resolving complaints, the complaint will still follow, in order,
all of the established steps listed in Sections 6 and 7 above. The Ombudsman will
document each complaint and upon the request of the customer, file the complaint with
the local CTC on the customer’s behalf, to begin the local complaint process. If the
customer has already filed the grievance locally and remains unsatisfied, the
Ombudsman will assist the customer with the next step in the complaint or grievance
process. The customer has the right to file a formal grievance with the Office of
Administrative Appeals or other venues appropriate to the specific nature of the
complaint.
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Eligibility
Changes made to the following sections of the TDSP are shown in
strikethrough/underline. These changes will replace the language included the
same sections in the TDSP Major Update.
CAT Connect is designed to serve those who have no other means of transportation and
qualify as ADA eligible (those with a physical or mental impairment that prevents use of
the fixed route bus service) or Transportation Disadvantaged (individuals who because
of a mental or physical impairment, income status or age are unable to transport
themselves). CAT Connect is operated during the same hours as the fixed route service.
Those with an origin and destination within three quarters of a mile of a CAT fixed route
are eligible for ADA services and those with an origin or destination outside of the ADA
service area may be eligible for Transportation (TD) services.
Transportation Disadvantaged (TD): Individuals who because of a mental or physical
disability, income status, or age are unable to transport themselves or to purchase
transportation and are, therefore, dependent upon others to obtain access to healthcare,
employment, education, shopping, social activities, or other life-sustaining activities, or
children who are handicapped, or high risk or at risk (as defined in § 411.202). In addition,
the individual’s trip origin and/or destination must reside outside the ADA corridor.
For Transportation Disadvantaged (TD) Non-Sponsored Paratransit Service (also known
as CAT Connect) in Collier County the following criteria are used for determining
Transportation Disadvantaged (TD) eligibility by the Mobility Manager:
1. The individual is unable to transport themselves or to purchase transportation:
• If public transit is available, applicants must show why it cannot be used;
• The Mobility Manager will perform a functional assessment to determine if
the applicant is not able to use public transit.
2. There are no other funding sources available to pay for the requested trip (i.e.,
Agency sponsored, Senior Services (Older Americans Act), Medicaid for Non-
Emergency Medical Trips).
3. The individual meets one or more of the following criteria:
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• Physical or mental disability, as outlined in the Americans with Disabilities
Act of 1990 (ADA); or (staff will refer to the physician diagnosis and
guidance for qualifying);
• The individual falls under “children-at-risk” as defined in F.S. 411.202;
• Individual and household income status is 150% of the federal poverty level
or less; or (staff will use approved documents to verify income for qualifying)
The eligibility process does not provide for self-declaration. The CTC must use a formal
eligibility process that substantiates applicant’s ability to meet eligibility criteria. The
Applicants will sign the application attesting the information they provide is truthful and
accurate. If a TD applicant is determined to be ineligible for TD services, due to an
incomplete application, additional processing time will be given until the required or
missing information is received. If the application is determined to be ineligible after a
complete review, the applicant may appeal this determination by following the appeals
process outlined.
Americans with Disabilities Act (ADA): Individuals whose physical or mental
impairment prevent use of the CAT bus service (fixed route). In addition, the individual’s
origin and destination must be within the ADA corridor, which is defined as a service
corridor that extends three-quarters (¾) of a mile on either side of CAT bus service (fixed
route).
Visitors who are unable to utilize CAT bus service (fixed route) may be eligible to utilize
paratransit services. Visitors will be required to provide proof of their visitor status, proof
of their disability if it is not apparent, and certify that they are unable to use fixed route
service. For more information, please contact our Customer Service Department at 239-
252-7272. For service beyond the 21 days, an application will be required.
Agencies: Individuals whose trips are funded under a negotiated agency contract.
The standards listed below are those that are required by Section 41-2.006, Florida
Administrative Code and the Code of Federal Regulation.
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Service Standards
In order to assess quality assurance for the delivery of transportation services, it is
necessary to have established service standards and policies. The Commission for the
Transportation Disadvantaged and FTA have several requirements of its transportation
providers, which forms basis for the following standards and policies. These service
standards and policies are the basis for the annual review of the Community
Transportation Coordinator by the Local Coordinating Board.
Pick-Up Window Trip Scheduling Process
To accommodate increased trip demand with limited resources the CTC’s trip scheduling
process was modified. The intent of this change was to more efficiently accommodate
service demand while at the same time improve the reliability of the service. Historically,
trips had been scheduled depending on the area rider was located regardless of the trip
distance. The LCB in their regular December 4, 2020 meeting approved a new trip
scheduling procedure that is more mileage based, as described below.
Trips are scheduled based on the two preference types: Pick-up preference or Drop-off
preference. If a passenger requests a “pick-up” trip preference, the passenger must be
picked up from the trip location origin by the negotiated time or no later than 30 minutes
(allowing for unexpected delays). If a passenger requests a “drop-off” trip preference, the
passenger must be dropped off to the trip location destination by the time requested and
no sooner than 30 minutes from the time requested (so they aren’t dropped off too early
before an office opens). Passenger going to a doctor’s appointment, work or school,
typically request a drop off trip preference so they aren’t late for those types of trips, while
the pick-up trip preference is typically requested for shopping or return trips from a
location.
The CTC may negotiate special pick-up arrangements with the customer, in advance, as
the situation dictates. These arrangements shall be documented and maintained on file
to distinguish these trips from regularly scheduled trips for determining on-time
performance. Medical appointments and employment must follow the “30 minutes early
to zero minutes late” policy. All other trips are considered on-time if they arrive one minute
before or one minute after scheduled time.
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• Pick-Up Window - Passengers are offered “negotiated times: or an estimated not
given a set pick-up time for their trip. Once the passenger accepts one of the
“negotiated times” this will serve as an estimated pick-up arrival time and the bus
may arrive 0-30 minutes from that agreed upon pick up time. Instead, they are told
Passengers are asked to be ready for their ride to arrive by the “negotiated time”
(pick up time). from between one to two hours before their appointment time. This
window is dependent on the service area of the pick-up and drop-off points. The
service areas are defined as the Naples Service Area, Golden Gate Estates
Service Area, Marco Island Service Area and Immokalee Service Area. Trips within
one service area have a one-hour window. Trips between service areas have a
two-hour window. The one-to-two-hour windows are inclusive of travel time.
• Drop-Off Window - Passengers are offered “negotiated times or an estimated drop-
off time for their trip. Once the passenger accepts one of the “negotiated times”
this will serve as an estimated drop-off arrival time and the bus may arrive at the
location no later than the agreed upon time and no sooner than 30 minutes before
the drop-off time. Passenger are asked to be ready for their ride to arrive at least
60-minutes and up to 120-minutes prior to the drop-off time to allow for boarding
travel time. See sample diagram below.
• Travel Time - The travel time will commence once the passenger is on board and
is dropped off and shall not exceed two-hours. between pick-up and drop-off. Trip
lengths that are less than 9 miles will have up to a 6045-minute travel time. Trip
lengths that are between 9 miles to 18 miles will have up to a 75-minute travel time
and trip lengths of over 18 miles will have a travel time of up to 120-minutes. The
CTC may negotiate special pick-up arrangements with the customer, in advance,
as the situation dictates. These arrangements shall be documented and
maintained on file to distinguish these trips from regularly scheduled trips for
determining on-time performance. Medical appointments and employment must
follow the “30 minutes early to zero minutes late” policy. All other trips are
considered on-time if they arrive one minute before or one minute after scheduled
time.
• Group Trips – Three (3) Four (4) or more passengers dropped off and/or picked-
up at the same location constitute a group trip. The CTC may negotiate special
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arrangements with the customer or agency, in advance, for a group trip. These
special arrangements will be documented and evaluated separately for on-time
performance. Every effort will be made by the CTC to keep the ride times within
the service window for these trips.
• All return trips are also scheduled in advance. The pick-up process for return trips
is the same as the originating trip. Once the passenger accepts one of the
“negotiated times” this will serve as an estimated pick-up arrival time and the bus
may arrive 0-30-minutes from that agreed upon pick-up time. Depending on the
location trip length, the travel time window may be between one or to two hours.
General expectations are that travel within a single service area will be within the
one-hour window and trips between service areas will have a two hour window.
• On-Board Travel Time - The CTC will make every effort to comply with funding
agencies’ stated ride times. In situations where it becomes apparent that an
individual’s on-board travel time will exceed the one hour or two hour allocated
window (due to accidents and vehicular breakdown, as examples), the CTC will
make every effort to contact the families or caregiver of the passenger.
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SECTION 4 UPDATED TABLES AND STATISTICS
A number of the tables in the TDSP have been updated in an effort to evaluate the system
progress. A summary of the findings is provided when there is a significant change in the
activity.
SERVICE AREA PROFILES AND DEMOGRAPHICS
An Overview of Collier County
Collier County is located on the west coast of Florida. It is bordered by Broward and Dade
Counties to the east, Lee and Hendry Counties to the north and Monroe County to the
south. As measured by land area, Collier County is the largest County in Florida and the
fourth largest by total area. Naples, Everglades City and Marco Island are the County’s
three incorporated areas.
Collier County Demographics
Table 6 below shows population estimates, growth, and density for Collier County as
compared to the State of Florida. Between 2010 and 2019, Collier County’s population
growth was estimated to be 15.53 percent, which was approximately 4.36 percent higher
as compared to Florida growth.
Table 6
Population and Population Density
Area Population
(2010)
Population
(2019 ACS 5-year
estimate)
Population Growth
(2010-19)
Land Area
(Sq. Miles)
Density
(2019)
(persons per
square mile)
Collier
321,520 371,453
15.53%
2,026
183
Florida 18,801,310 20,901,636
11.17%
53,625 390
Source: US Census Bureau, 2010 Population Data
U.S Census Bureau, 2015-2019 American Community Survey 5-Year Estimates
U.S. Census Bureau, Census of Population and Housing. Land area is based on current information in the TIGER®
database, calculated for use with Census 2010.
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Population Age Characteristics
With one exception, the population age distribution in Collier County is somewhat similar
to the State of Florida. The population ages 65 years and older is over 11.5 percent higher
than the same age group statewide. In each of the other age group categories, the
difference between the County and the State is no more than 4.7 percent as shown in
Table 7.
Table 7
Population Age Distribution
Percentages of Age Cohorts (in Years)
Area 0-19 20-34 35-54 55-64 65 +
Collier County 19.2% 14.4% 21.5% 13.3% 31.6%
Florida 22.3% 19.1% 25.2% 13.2% 20.1%
Source: U.S. Census Bureau, 2015-2019 American Community Survey 5-Year Estimates
Income Characteristics
Table 8 displays the annual household income distribution for Collier County as
compared to Florida in 2018. The most significant difference in household income
distribution is in the income category of households earning $75,000 or more per year.
The percentage of households in the highest income category is approximately 10.3
percent higher than the State of Florida. Households earning $50,000 to $74,999 is also
slightly higher than the statewide average. All other income categories fall below the
state average.
Table 8
Annual Household Income Distribution
Annual Household Income
Collier
County $0 - $9,999 $10,000 - $24,999 $25,000 - $34,999 $35,000 - $49,999 $50,000 - $74,999 $75,000+
Percent 4.1% 10.5% 8.7% 12.1% 17.5% 47.1%
Population 5,928 14,958 12,508 17,304 25,039 67,242
Florida $0 - $9,999 $10,000 - $24,999 $25,000 - $34,999 $35,000 - $49,999 $50,000 - $74,999 $75,000+
Percent 6.5% 14.2% 10.3% 13.9% 18.3 % 36.8%
Population 501,668 1,105,683 793,382 1,078,566 2,373,675 2,839,966
*Population included is 16 years or older.
Source: U.S. Census Bureau, 2015-2019 American Community Survey 5-Year Estimates
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Employment Characteristics
At 4.3 percent, the 2020 unemployment rate in Collier County is slightly lower than the
unemployment rate across the State of Florida (6.1%) as shown in Table 9.
Table 9
Employment Characteristics for Collier County
Area Percentage of Labor Force Unemployed
Collier 4.3%
Florida 6.1%
Source: Bureau of Labor and Employment Statistics, US Department of Labor, Employment
Figures for December 2020, Released February 2021.
.
Vehicle Availability
According to the Census Bureau’s 5-year estimates, 5.2 percent of households in Collier
County do not own vehicles while 94.8 percent have one or more vehicles available in the
household. This is lower than statewide average vehicle ownership of 97.1 percent with
only 2.9% of households statewide not having access to a vehicle. See Table 10.
Table 10
Vehicle Availability Distribution
Household Vehicle Availability
Area None (Percent of Total) One or More (Percent of Total)
Percent of Total
Collier 4.8% 95.2%
Florida 6.3%
93.7%
Source: U.S. Census Bureau, 2015-2019 American Community Survey 5-Year Estimates
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Travel to Work
Table 11 compares the distribution of travel time to work for Collier County and Florida.
Overall, Collier County commuters travel a shorter time to work than the average for
Florida commuters. Approximately 65.3 percent of the County’s commuters travel less
than 30 minutes to work as compared to the state estimates of 57.4 percent. Only
approximately 12 percent have commutes in excess of 45 minutes as compared to
approximately 17.9 percent across Florida as shown in Table 11.
Table 11
Travel to Work – Commute Times
Area Less than
10 min 10-19 min 20-29 min 30-44 min 45-59 min 60 + min
Collier 10.6% 30.5% 24.2% 22.7% 6.9% 5.1%
Florida 8.7% 26.3% 22.4% 24.7% 9.4% 8.5%
*Population included is workers 16 years or older who did not work from home.
Source: U.S. Census Bureau, 2015-2019 American Community Survey 5-Year Estimates
Mode of Travel to Work
Table 12 displays the travel mode utilized by Collier County commuters. As compared to
the State of Florida, Collier County has approximately 4%fewer commuters who drive
alone to work, around 3.2 % more commuters who carpool or vanpool to work, 0.2% more
commuters who utilize public transportation for work trips and nearly a 1.1% more
commuters who work at home.
Table 12
Mode of Travel to Work Distribution
Area Drive
Alone
Carpool or
Vanpool
Public
Transportation Walk Bicycle Other
Means
Work at
Home
Collier (%) 75.1% 12.4% 1.8% 1.3% 0.9% 1.4% 7.3%
Florida (%) 79.1% 9.2% 1.6% 1.4% 0.6% 1.7% 6.2%
*Population included is 16 years or older.
Source: U.S. Census Bureau, 2014-2018 American Community Survey 5-Year Estimates
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Housing Classifications and Patterns
A large portion of Collier County consists of protected land so housing is generally
concentrated in the western portion of the County. Due to the desirability of coastal
property, land values and high housing costs pose a challenge to area employers who
report difficulty hiring and retaining employees due to a lack of affordable housing in the
area. A 2017 study by the Urban Land Institute reported that two out of five households
in Collier County are cost burdened (pay more than 30% of income toward housing) and
one out of five are severely cost burdened (pay more than 50% of income toward
housing). This impacts significant number the County’s employees including those in
public safety, health care, education, service workers and entry/mid‐level professionals.
Also, of significant concern are residents who are low to moderate income seniors, and
very low income (transportation disadvantaged) residents, many of whom are particularly
reliant on public transportation for access to health care and other life sustaining activities.
Educational Profiles
A number of colleges and universities are located within Collier County and in neighboring
communities and are listed in Table 13.
Table 13
Names and Locations of Local Universities
Institution Name Location
Ave Maria University Ave Maria
Barry University Ft. Myers
Florida Gulf Coast University Ft. Myers
Florida SouthWestern State College Naples/Ft. Myers
Hodges University Naples
Keiser University Naples
Nova Southeastern University Bonita Springs
In addition to these colleges and universities, the County is also home to a number of
technical institutes and training programs. Adult and workforce education is provided
through Collier County Public Schools and includes the secondary technical training
schools of Lorenzo Walker Institute of Technology (LWIT) and Bethune Education Center
(BEC). In addition, Immokalee Technical Institute (iTECH) is a technical training center
focusing on technical education programs for high school students and adults. The center
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also offers Adult Basic Education (ABE), General Education Development (GED), and
adult literacy programs.
Table 14 below displays the educational attainment of Collier County residents. The
percentage of Collier residents that have less than a 9th grade education is approximately
2.0 percent higher when compared to the state average, and approximately 6.5 percent
more Collier residents have a bachelors or higher when compared to the state average.
Table 14
Educational Attainment
TD Population Forecasts
The Paratransit Service Demand Estimation Tool serves as an aid in the development of
TD population and travel demand estimates. This tool was used for the development of
TD population forecasts in the 2018 TDSP Major Update adopted by the LCB on October
24, 2018. The data prepared in the TDSP Major Update indicates that the Collier County
forecast of Critical TD population in 2021 is 17,899. The estimated potential demand
for daily trips for the critical need population is 9,869. The Critical Need TD population
includes individuals who, due to severe physical limitations or low incomes, are unable to
transport themselves or purchase transportation, and are dependent upon others to
obtain access to health care, employment, education, shopping, social activities, or other
life sustaining activities.
Florida Collier County
Less Than High School 11.8% 12.9%
High School or Equivalent 28.6% 25.6%
Some College or Associate’s
Degree 29.7% 24.9%
Bachelor’s Degree 18.9% 21.5%
Graduate or Professional School
Degree 11.0% 14.9%
Source: U.S. Census Bureau, 2015-2019 American Community Survey 5-Year Estimates (Population
25 years and over)
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Table 15 displays the population forecast for Critical Need TD Population.
Table 15
Critical Need TD Population Forecast
Critical Need TD
Population
Forecast
2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026
Critical Need TD
Population 16,804 17,017 17,234 17,453 17,675 17,899 18,127 18,357 18,591 18,827 19,066
Source: TD Population Forecast is from the 2018 TDSP Major Update adopted on October 24, 2018.
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SECTION 5
CONCLUSIONS
The large geographical size of the County in the terms of land area (2,026 square miles)
causes the TD population to be spread throughout the county, creating the potential for
longer trips. The large land area presents a challenge in meeting on time performance.
The paratransit system is an essential service that continues to provide mobility options
to the customers of Collier County. The CTC should continue to monitor vendor
operations and ensure that the vendor is providing the required services in accordance
with local developed standards in addition to those that are required by Section 41-2.006,
Florida Administrative Code. The CTC should continue to provide information to the Local
Coordinating Board regarding performance reports and summaries of customer surveys.
It is recommended that the CTC continue to monitor on time performance and provide the
Local Coordinating Board information regarding measures being implemented to increase
on time performance for all TDSP standards. Specific attention should be placed on the
medical appointment and employment TDSP “30 minutes early to zero minutes late”
policy.
The CTC should ensure that the Rider’s Guide is updated and is consistent with the
language included in the TDSP to ensure passengers have the correct information to
better understand how the paratransit system works.
The conclusions and recommendations of this report are intended to improvement the
system as it continues to grow, mature and move forward.
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APPENDIX A
CAT CONNECT RIDER BROCHURES
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APPENDIX B
2021 CTC Evaluation
July 2019-June 2020
(To be inserted after MPO Board
approval)
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APPENDIX C
PTNE Response to
2021 CTC Evaluation
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APPENDIX D
CTD RATE MODEL
WORKSHEET
FY 2021-2022
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EXECUTIVE SUMMARY
Citizens Advisory Committee Chair Report
OBJECTIVE: For the MPO Board to receive a report from the Chair of the Citizens Advisory
Committee (CAC) related to recent committee actions and recommendations.
CONSIDERATIONS: Staff prepared the attached written report. The CAC Chair will provide a verbal
report providing additional information regarding recent committee activities.
COMMITTEE RECOMMENDATION: Committee recommendations are reported in the Executive
Summary for each action item, and may be elaborated upon by the Chair in his/her report to the Board.
STAFF RECOMMENDATION: Not applicable
Prepared by: Anne McLaughlin, MPO Director
ATTACHMENT(S)
1. CAC Chair Report (PDF)
7.A.1
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COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 7.A.1
Doc ID: 16054
Item Summary: Citizens Advisory Committee Chair Report
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/26/2021 2:29 PM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/26/2021 2:29 PM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/26/2021 2:29 PM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 06/03/2021 7:58 AM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
7.A.1
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CAC Committee Chair Report
The Citizens Advisory Committee (CAC) held an in-person meeting on May 24, 2021, and a quorum was
achieved.
Agency Reports
• Florida Department of Transportation (FDOT) – will hold virtual public meeting on Southwest
Connect project to manage congestion on I-75 from CR 951 north to Bayshore in Lee County on
Tuesday June 8 from 5 to 6:30 pm. Opportunity to interact with FDOT representatives. Virtual
meeting site will be available for 10-days for the public to review and comment.
• MPO Director – noted this would be last committee meeting until August and thanked committee
members for participation.
Committee Actions
• Endorsed the Final Draft FY 2022-2026 Transportation Improvement Program with proviso that
MPO staff replace Table 4 on page 21 (showing Bike-Ped Priorities) with the correct table showing
2020 Bridge Priorities.
• Endorsed the Final Draft 2021 Project Priorities.
Reports and Presentations
• None
Distribution Items
• None
The next regular meeting will be held on August 30, 2021 as an in-person meeting.
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EXECUTIVE SUMMARY
Technical Advisory Committee Chair Report
OBJECTIVE: For the MPO Board to receive a report from the Chair of the Technical Advisory
Committee related to recent committee actions and recommendations.
CONSIDERATIONS: Staff prepared the attached written report. Staff typically provides a verbal report
at the MPO Board meeting, although the Chair is welcome to do so.
COMMITTEE RECOMMENDATION: Committee recommendations are reported in the Executive
Summary for each action item, and may be elaborated upon by the Chair in his/her report to the Board.
STAFF RECOMMENDATION: Not applicable
Prepared by: Anne McLaughlin, MPO Director
ATTACHMENT(S)
1. TAC Chair Report (PDF)
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COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 7.B.1
Doc ID: 16079
Item Summary: Technical Advisory Committee Chair Report
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/27/2021 8:50 AM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/27/2021 8:50 AM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/27/2021 8:51 AM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/27/2021 9:21 AM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
7.B.1
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TAC Committee Chair Report
The Technical Advisory Committee (TAC) held an in-person meeting on May 24, 2021, and a quorum was
achieved.
Agency Reports
Florida Department of Transportation (FDOT) – none
MPO Director – noted this would be last committee meeting until August and thanked committee members
for participation.
Committee Actions
• Endorsed the Final Draft FY 2022-2026 Transportation Improvement Program with proviso that
MPO staff replace Table 4 on page 21 (showing Bike-Ped Priorities) with the correct table showing
2020 Bridge Priorities.
• Endorsed the Final Draft 2021 Project Priorities.
Reports and Presentations
• None
Distribution Items
• None
The next regular meeting will be held on August 30, 2021 as an in-person meeting.
7.B.1.a
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EXECUTIVE SUMMARY
Bicycle and Pedestrian Advisory Committee Chair Report
OBJECTIVE: For the MPO Board to receive a report from the Chair of the Bicycle and Pedestrian
Advisory Committee (BPAC) related to recent committee actions and recommendations.
CONSIDERATIONS: Staff prepared the attached written report. The BPAC Chair will provide a verbal
report providing additional information regarding recent committee activities.
COMMITTEE RECOMMENDATION: Committee recommendations are reported in the Executive
Summary for each action item and may be elaborated upon by the Chair in his/her report to the Board.
STAFF RECOMMENDATION: Not applicable
Prepared by: Anne McLaughlin, MPO Executive Director
ATTACHMENT(S)
1. BPAC Chair Report (PDF)
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COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 7.C.1
Doc ID: 16058
Item Summary: Bicycle and Pedestrian Advisory Committee Chair Report
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/26/2021 3:31 PM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/26/2021 3:31 PM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/26/2021 3:31 PM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/26/2021 3:55 PM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
7.C.1
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BPAC Committee Chair Report
The Bicycle and Pedestrian Advisory Committee (BPAC) met on May 18, 2021 and a quorum was
achieved.
Agency Reports
• FDOT – the MPO Director read an update provided by Deborah Chesna, FDOT District 1
Pedestrian-Bicycle Planning Coordinator regarding upcoming Speed Management training for
FDOT staff and external partners; a new safety campaign that will focus on human behavior
changes; and, progress on the GIS mapping and analysis underway in the development of the Active
Transportation Pedestrian Bicycle Master Plan.
• MPO Director – the MPO’s new Administrative Assistant is scheduled to start work on June 7th;
the vacant Principal Planner position has been reposted for another three-week period. The Final
Draft FY 2022-2026 Transportation Improvement Program is posted on the MPO’s website for
public comment; committee members are encouraged to review bike-ped project sheets for
accuracy.
Committee Actions
• The committee continued its review of potential alignments for the proposed US Bike Route 15
through Collier County. The County’s Transportation Planning Division provided an overview of
possible route alignments with a GIS-based map showing recent traffic counts and existing bicycle
facilities. The President of Lely County Club Property Owners Association expressed concerns the
residents have with vehicular traffic on St. Andrews Blvd. and noted that residents would insist on
some kind of deterrent to vehicles if the County were to select St. Andrews for the alignment of the
US Bike Route. After much discussion, the committee voted to endorse an alignment that would
not directly impact any residential streets: (from north to south) Livingston to Golden Gate Parkway
to Santa Barbara to Radio Road, merge onto Davis, connect to CR951, south to US41, east to
Miami. The next step is for Adventure Cycling to submit a letter to the County requesting
designation of USBR 15. County staff will bring the item forward to the Board of County
Commissioners for action.
Reports and Presentations
• none
Distribution Items
• none
The next regularly scheduled meeting will occur on August 17, 2021 at 9:00 am.
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EXECUTIVE SUMMARY
Adopt FY 2022-2026 Transportation Improvement Program (TIP) and Authorizing Resolution
OBJECTIVE: For the Board to adopt the FY 2022-2026 Transportation Improvement Program (TIP)
and Authorizing Resolution.
CONSIDERATIONS: The FY 2022-2026 TIP is based on FDOT’s Tentative Work Program snapshot
dated 4/5/2021. The Draft TIP has been posted on the MPO’s website for public comment since March
25, 2021. The single public comment received to-date concerned a project mapping error that has been
addressed.
The Board received a presentation on the Final Draft at the May 14th meeting. The FY 2022 - 2026 TIP,
as shown in Attachment 1, incorporates a correction to Table 4 on p21 that was pointed out during the
final advisory committee reviews. Resolution 2021-07 formally adopting the TIP can be viewed on page 1
of the document. The MPO Chair will sign the Authorizing Resolution upon completion of a majority
roll-call vote of the Board. Staff will then submit the adopted FY 2022-2026 TIP and Authorizing
Resolution to FDOT on or before June 30, 2021 to meet District One’s deadline.
COMMITTEE RECOMMENDATIONS: The Technical and Citizens Advisory Committees voted to
endorse the Final Draft FY 2022-2026 at their meetings on May 24, 2021, subject to replacing Table 4 on
page 21, which showed 2020 Bike-Ped Priorities, with the correct table showing 2020 Bridge Priorities.
The correction has been made in the Final Draft contained in the Board’s meeting packet.
STAFF RECOMMENDATION: That the Board adopt the FY 2022-2026 TIP and Authorizing
Resolution.
Prepared By: Anne McLaughlin, MPO Director
ATTACHMENT(S)
1. [Linked]FY 2022 – 2026 TIP (including Authorizing Resolution on page 1) (PDF)
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COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 8.A
Doc ID: 16065
Item Summary: Adopt FY 2022-2026 Transportation Improvement Program (TIP) and
Authorizing Resolution
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/26/2021 3:56 PM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/26/2021 3:56 PM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/26/2021 3:56 PM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/26/2021 3:58 PM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
8.A
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EXECUTIVE SUMMARY
Approve Appointment to the Bicycle and Pedestrian Advisory Committee (BPAC)
OBJECTIVE: For the Board to approve an appointment to the BPAC.
CONSIDERATIONS: The MPO has received an application from Mark Komanecky to fill an existing
vacancy on the BPAC (Attachment 1) Mr. Komanecky and his wife relocated to Naples in 2017 and they
now are full-time residents of the City of Naples. They enjoy having access to safe walking, jogging and
biking opportunities and want to ensure that residents and visitors have more options to enjoy the same.
Mr. Komanecky is the founder of the InteGreat Group, a Management Consulting Company that
specializes in technology startups. He serves on several non-profit boards and committees including:
Fusion Pointe (mentoring new companies in Southwest Florida, the Revs Institute, the Naples Pathways
Coalition and the Gulf Coast Runners.
COMMITTEE RECOMMENDATIONS: not applicable.
STAFF RECOMMENDATION: That the Board approve the appointment of Mark Komanecky to the
BPAC.
Prepared By: Anne McLaughlin, MPO Director
ATTACHMENT(S)
1. Mark Komanecky application (PDF)
9.A
Packet Pg. 132
06/11/2021
COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 9.A
Doc ID: 16062
Item Summary: Approve Appointment to the Bicycle and Pedestrian Advisory Committee
(BPAC)
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/26/2021 3:34 PM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/26/2021 3:34 PM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/26/2021 3:35 PM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/26/2021 3:55 PM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
9.A
Packet Pg. 133
2021 COLLIER COUNTY MPO
(METROPOLITAN PLANNING ORGANIZATION)
ADVISORY COMMITTEE/BOARD APPLICATION
Return Collier Metropolitan Planning Organization
Application 2885 South Horseshoe Drive
to: Naples, Florida 34104
Phone: (239) 252-5884
Email: AnneMcLaughlin@colliergov.net
Name: _________________________________________________________________
Last First Middle
Address: _______________________________________________________________
City: __________________________ Zip Code: _________________________
Home Telephone: ________________ Contact Time: _______________________
Email Address: __________________________________________________________
Referred By: ____________________ Date Available: ______________________
I am applying for: ________________________________________________________
_______________________________________________________________________
Please note: Year-round residents are eligible to apply. Your application will remain
active in the MPO’s Office for one (1) year. The application must be complete in order
to be considered. Read “Important Information” section on the second page of the
application, then sign and date the application. (Use additional pages as needed.)
PLEASE TYPE OR PRINT LEGIBLY
Date: ________________ Commission District #/City ________________________
Tribal Affiliation:_______________________________________________
If you are a member of, or officially represent a nonprofit or public agency, identify here,
and provide link to website:
__________________________________ ___________________________________
Please list any Advisory Committees or Boards on which you currently serve:
1. ____________________________ 3. ___________________________
2. ____________________________ 4. ___________________________
Have you previously served on an MPO advisory committee or board? Please specify
committee/board and dates served:
________________________________________________________________________
_______________________________________________________________________
Occupation & Employer (if retired, please indicate):
_____________________________________ ____________________________
9.A.1
Packet Pg. 134 Attachment: Mark Komanecky application (16062 : Approve Appointment to the Bicycle and Pedestrian Advisory Committee (BPAC))Komanecky Mark R
1035 3rd Ave S Unit 404
Naples 34102
802-393-4633 8am-8pm
mkomanecky@gmail.com
ImmediatelyGeorge Dondanville
BPAC
5/14/21
N/A
N/A
N/A
InteGreat Group (Management Consulting)
Please describe your background and experience which you feel provides a useful
perspective for this Committee/Board.
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Please describe any public involvement or community service you’ve been involved in
either locally or otherwise (in addition to Committees and Boards you currently serve on.)
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
What other MPO advisory committee(s) would you be willing to serve on?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Several of the MPO advisory committees/boards have specific
membership requirements. To assist the Collier MPO in its selection
process, please check as many of the following categories that apply:
1. Year-round resident of:
• Collier County (unincorporated area) ______
• City of Naples ______
• City of Marco Island ______
• Everglades City ______
2. Member of one of the following organizations or groups:
• AARP ______
• Adventure Cycling ______
• Bicycling/Walking Advocacy Group:__________________________ ______
• Professional Association: ___________________________________ ______
• Chamber of Commerce:_____________________________________ ______
• Visitors & Tourism Bureau ______
• Community Redevelopment Agency ______
• NAACP ______
• Historical Preservation Society:________________________ ______
• Homeowners’ Association: ___________________________ ______
9.A.1
Packet Pg. 135 Attachment: Mark Komanecky application (16062 : Approve Appointment to the Bicycle and Pedestrian Advisory Committee (BPAC))My wife & I relocated to Naples in 2017 and have been full-time residents since 2018. Given our interest
in staying active and living a healthy lifestyle, we chose to live in downtown Naples so we could be close
to the many things that we enjoy doing. We thoroughly enjoy being able to walk or bike around the city &
beyond, which is a trait that we share with many of our neighbors. Further, we've had an opportunity in
the past to live in a community where miles of dedicated walking & biking paths were created for residents
and saw the positive impact that had on that community. I look forward to working with the BPAC to help
ensure that our residents & visitors have more options for safe walking, running, and bicycling.
Non-Profits: Fusion Pointe (mentoring new companies in SWFL); Revs Institute (Naples) - Museum Guide & Volunteer
Former President, Naples Square II Condomiunium Association
Past (in MA): very active in town youth sports as a coach (baseball, softball, basketball)
N/A
XX
NPC, GCR
Naples Square II Condominium Assoc
XX
XX
• Environmental Group:_______________________________ ______
• Home Builders Association ______
• Collier County Public Schools ______
• Other NGO, Community Association____________________ ______
• Agricultural Industry ______
• Trucking Industry ______
• Other, please specify _________________________________ ______
3. Representative of one of the following:
• Persons with Disabilities ______
• Major Employer in the MPO Region ______
• Small Business Owner__________________________ ______
• State, City or County Department of Children & Families ______
• State, City or County Department of Health ______
• State, City, or County Department of Education ______
• Educational Institution ______
• Elderly Health Care Provider ______
• Other Health Care Provider ______
• Transit Rider(s) ______
• Developmental Disability Service Provider ______
• Elderly – Advocate/Instructor - Mobility and Access to Services ______
• Veterans – Advocate/Instructor – Mobility & Access to Services ______
• Family Service Provider ______
• Police, Sheriff Department ______
• Community Transportation Safety Team Member ______
• Minorities & Disadvantaged Populations, Advocate/Service Provider ______
• Tribal Member, Officially Designated Representative ______
• Tribal Member, Acting in Individual Capacity ______
• Other, please specify __________________________________ ______
4. Professional/Career Credentials:
• Bicycle/Pedestrian Safety Instructor ______
• American Institute of Certified Planners (AICP) ______
• Registered Architect or Landscape Architect ______
• Licensed Attorney ______
• Licensed Engineer ______
• Licensed General Contractor ______
• Licensed First Responder or Health Care Professional ______
• Licensed Realtor ______
• Other, please specify __________________________________ ______
9.A.1
Packet Pg. 136 Attachment: Mark Komanecky application (16062 : Approve Appointment to the Bicycle and Pedestrian Advisory Committee (BPAC))InteGreat Group XX
5. Knowledge, training, background, interest or experience in:
• Natural Sciences, Environmental Conservation ______
• Mobility & Access for the workforce ______
• Public Finance, Grants, NGOs ______
• Sustainable Development, Sustainable Transportation ______
• Planning, Engineering, Architecture, Landscape Architecture ______
• Economic Development ______
• Land Development/Redevelopment ______
• Archaeological, Cultural & Historic Resources ______
• Mobility/Active Living (related to community health) ______
• Tourism Industry ______
• Parent, Advocate for Working Families ______
• Other, please specify __________________________________ ______
The Collier MPO strives to ensure equal access and representation for minorities, women and those with
disabilities to serve on advisory boards/committees.
Questions 6 through 8 are OPTIONAL
6. Gender:
• Female ______
• Male ______
7. Race/Ethnicity:
• White ______
• Hispanic or Latino ______
• Black or African American
• Asian or Pacific Islander ______
• American Indian or Alaskan Native ______
• Other: ______________ ______
8. Handicapped/Disabled:
• Yes ______
• No ______
9.A.1
Packet Pg. 137 Attachment: Mark Komanecky application (16062 : Approve Appointment to the Bicycle and Pedestrian Advisory Committee (BPAC))XX
XX
XX
IMPORTANT INFORMATION:
• Be advised that membership on certain advisory committees/boards
may involve financial disclosure or the submission of other
information.
• Florida State Statute 119.07 designates that this application as a public
document be made available for anyone requesting to view it.
Your application is not complete until you answer the following question, sign
and date the form.
Are you related to any member of the Collier MPO?
__________ YES __________ NO
Applicant’s Signature: ________________________________________
Date Signed: ________________________________________________
9.A.1
Packet Pg. 138 Attachment: Mark Komanecky application (16062 : Approve Appointment to the Bicycle and Pedestrian Advisory Committee (BPAC))XX
5/14/21
06/11/2021
EXECUTIVE SUMMARY
Approve 2021 Project Priorities
OBJECTIVE: For the Board to approve the 2021 Project Priorities.
CONSIDERATIONS: The Board received a presentation on the Draft 2021 Project Priorities at its
meeting on May 14th. The Final Draft 2021 Project Priorities provided in Attachment 1 have been
reviewed and endorsed by the Citizens and Technical Advisory Committees for consistency with the 2045
Long Range Transportation Plan.
The MPO Board will take formal action to modify and/or approve th e 2021 Project Priorities at their
meeting on June 11, 2021. MPO staff will then transmit the priorities to FDOT to meet the June 30, 2021
deadline established by District One.
COMMITTEE RECOMMENDATIONS: The Technical and Citizens Advisory Committees voted to
endorse the Final Draft 2021 Project Priorities at their meetings held on May 24, 2021.
STAFF RECOMMENDATION: That the Board approve the 2021 Project Priorities.
Prepared By: Anne McLaughlin, MPO Director
ATTACHMENT(S)
1. 2021 Project Priorities (PDF)
9.B
Packet Pg. 139
06/11/2021
COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 9.B
Doc ID: 16063
Item Summary: Approve 2021 Project Priorities
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/26/2021 3:43 PM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/26/2021 3:43 PM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/26/2021 3:43 PM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/26/2021 3:54 PM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
9.B
Packet Pg. 140
Project ID #Project Name
Submitting
Agency/
Jurisdiction
Total Estimated
Project Cost
(rounded to
nearest $100)Phases
Target FY for
Programming Notes
1
91st Ave N (Construction of a
5' wide sidewalk along the
south side of the road )
Collier County
TransPlan $ 640,500 PE, CST, CEI 2027
County TransPlan is coordinating timing of
construction project with County Stormwater Utility
project
2
Vanderbilt Beach Road
Corridor Study (Airport Rd to
Livingston Rd)
Collier County
TransPlan $ 300,000 PLN STUDY 2027 Study to begin after Vanderbilt Beach RD Extension
in-place to assess traffic iimpact
3 ITS Fiber Optic and FPL Power
Infrastructure - 18 locations
Collier County
Traffic Ops $ 830,000 PE, CST 2023-2027 Phased approach by Traffic Ops to bore in County
ROW, run conduits and fiber cables, 18 corridors
4
ITS Vehicle Detection
Update/Installation at 73
Signalized Intersections in
Collier County
Collier County
Traffic Ops $ 991,000 CST 2023-2027
Equipment purchase, in-house installation; phased
approach includes QA/QC and fine tuning functionality
and stability of systems
5 ITS ATMS Retiming of
Arterials
Collier County
Traffic Ops $ 881,900 PE 2023-2027 RFP for Professional Services; phased approach by
Traffic Ops
TOTAL $ 3,643,400
2021 CONGESTION MANAGEMENT PROJECT PRIORITIES
a
9.B.1
Packet Pg. 141 Attachment: 2021 Project Priorities (16063 : Approve 2021 Project Priorities)
Priority Fiscal Year Project Cost Plan or Study
2022 300,000$
2023 300,000$
2024 300,000$
TOTAL 900,000$
2021 Planning Study Priorities - SU BOX FUNDS
1 2050 LRTP
b
9.B.1
Packet Pg. 142 Attachment: 2021 Project Priorities (16063 : Approve 2021 Project Priorities)
2021 Highway & Freight Priority Projects
Phase Source YOE Cost FPN Phase Source FY Amount
CST SIS $30,360,000 ENV SIS 2023 $380,000
ROW SIS 2024 $1,061,703
PE OA $580,000
CST OA $12,240,000
PE OA $580,000
CST OA $12,240,000
PE OA $630,000
ROW OA $2,970,000
CST OA $13,410,000
PE OA $ 3,910,000
ROW OA $ 4,460,000
CST OA $ 33,530,000
PE OA $ 3,130,000
CST OA $ 20,120,000
$113,361,703 Subtotal $1,441,703
MAP
ID Facility Limit From Limit To Project Description Total Project
Cost (PDC)
CST Time
Frame Phase Source Funding
Request FPN Phase Source FY Amount
PE OA $3,850,000
ROW OA $170,000
59 US 41 (SR90)
(Tamiami Trail)Collier Blvd Major Intersection Improvement $17,250,000 2031-2035 PE OA $2,810,000
60 US41
(SR90)(Tamiami Trail)Immokalee Rd Old US 41 Complete Streets Study for TSM&O
Improvements $17,250,000 2031-2035 PE OA $460,000
22 I-75 (SR93) New
Interchange
Vicinity of
Everglades Blvd New Interchange $42,260,000 2036-2045 PE OA $3,760,000
C1
Connector Roadway
from New I-75
Interchange
Golden Gate Blvd Vanderbilt Beach Rd
4-lane Connector Roadway from New
Interchange (Specific Location TBD
during Interchange PD&E
$17,570,000 2036-2045 PE OA $440,000
C2
Connector Roadway
from New I-75
Interchange
I-75 (SR93)Golden Gate Blvd
4-lane Connector Roadway from New
Interchange (Specific Location TBD
during Interchange PD&E
$80,590,000 2036-2045 PE OA $2,000,000
Subtotal $197,510,000 $13,490,000
MAP
ID Facility Limit From Limit To Project Description Total Project
Cost (PDC)
CST Time
Frame Phase Source Funding
Request FPN Phase Source FY Amount
ENV SIS 2023 $380,000
ROW SIS 2024 $1,061,703
ENV SIS 2024 & 25 $310,000
ROW SIS 2024 & 25 $6,676,616
Subtotal $64,904,793 $63,153,090 $1,751,703
Plan Period 3 & 4 Construction Funded Projects - Initiated in Plan Period 2
$4,020,00039Lee/Collier County LineOld US41 US41 Widen from 2 lanes to 4-lanes $22,590,000 2031-2035
Project Status in Draft FY2022-26 TIP
2026-2030 CFP Project Status in Draft FY2022-26 TIP
2026-2030 CFP
$2,810,000
$460,000
57
US41
(SR90)(Tamiami Trail
E)
Goodlette-Frank Rd Major Intersection Improvement $13,000,000 2026-30
58
111 US41 (SR90)
(Tamiami Trail)Immokalee Rd Intersection Innovation /
Improvements $17,500,000 2026-30
$3,760,000
HIGHWAYS - FREIGHT (submitted to MPOAC)
$17,010,000
$440,000
$2,000,000
2026-2030 TOTAL
N of SR 82 Widen from 2 lanes to 4-lanes (with
center turn lane)$31,801,703 2026-30 $30,360,000
YOE
SR 29 New Market Rd N
$23,250,000
US41
(SR90)(Tamiami Trail
E)
Greenway Rd 6 L Farm Rd Widen from 2-lane to 4-lanes
$9,590,000 2026-30 $12,820,000
$31,880,000 2026-30 $41,900,000
I-75 (SR93)
Interchange Immokalee Rd Interchange Improvement (DDI
Proposed)$9,590,000 2026-30 $12,820,000
I-75 (SR93)
Interchange Golden Gate Pkwy Interchange Improvement
2026-2030 PLAN PERIOD 2
HIGHWAY PRIORITIES 2021 - 2045 LRTP- CFP
2026-30
Limit From Limit To
SR 29
Total Project
Cost (PDC)
Construction
Time Frame
New Market Rd N N of SR 82
Projects Funded
in CFP
YOE
5-Year Window in which CST is Funded by Source
$30,360,000 4175406LRTP MAP ID50
23
25
PROJECT STATUS Including Projects Funded in Draft FY2022-26 TIP
Widen from 2 lanes to 4-lanes (with
center turn lane)$31,801,703
Final Proposed Improvement -
2045 LRTPFacility
$32,793,090 TBD 4175405
CST SIS $30,360,000
51 SR 29 Immokalee Rd (CR
846)New Market Rd N New 4-lane Rd (aka The Immokalee
Bypass)$33,103,090
unfunded in
2045 LRTP;
would require
amendment
CST SIS
417540650
c
9.B.1
Packet Pg. 143 Attachment: 2021 Project Priorities (16063 : Approve 2021 Project Priorities)
Joint TRIP Priorities for Lee and Collier for 2021
Sponsor Route From To Proposed
Improvement
Requested
Phase Total Cost Requested
TRIP Funds
Staff
Priority
Order
State Funding
Level Fiscal Year
(1)
Utilizing or
relieveing
an SIS
Facility
(2)
SIS
Connectiv
ity
(3)
County
Enterprise
Zones, Rural
Area
(4)
Corridor
Managemen
t
Techniques
(5)
Production
Readiness
(6)
TRIP
Funding
Not
Receive
(7)
Job
Access
and
Economic
(8)
Peformance
on Previous
TRIP Projects
(9)
Overmatc
h
(10)
Public Private-
Partnerships Total
Points
Lee County Corkscrew Road E.of Ben Hill Griffin Bella Terra 2L to 4L CST $23,590,800 $6,975,000 Funded $ 2,651,966 FY 21/22 3 3 0 3 5 0 4 2 3 0 23
Lee County Ortiz Colonial Blvd SR 82 2L to 4L CST $20,025,000 $5,000,000 3 0 2 3 5 0 4 2 3 0 22
Collier County Collier Blvd Golden Gate Main
Canal Golden Gate Pkwy 4L to 6L Des/Build $38,664,000 $5,000,000 3 3 0 3 5 0 4 2 3 0 23
Lee County Corkscrew Road Bella Terra Alico Road 2L to 4L CST $17,795,300 $4,500,000 3 3 0 3 5 0 4 2 1 0 21
Lee County Three Oaks Ext.Fiddlesticks Canal Crossing Pony Drive New 4L CST $41,830,000 $5,000,000 3 0 0 3 5 0 4 2 3 0 20
Collier County Veterans Memorial Boulevard High School Entrance US 41 New 4L/6L CST $14,800,000 $6,000,000 3 0 0 3 5 0 4 2 1 0 18
Lee County Three Oaks Ext.Pony Drive Daniels Parkway New 4L CST $31,720,000 $7,500,000 3 0 0 3 5 0 4 2 3 0 20
Collier County Goodlette Road Vanderbilt Beach Road Immokalee Road 2L to 4L CST $5,500,000 $2,750,000 Funded $ 2,750,000 FY 23/24 3 0 0 3 5 0 4 2 1 0 18
Lee County Burnt Store Rd Van Buren Pkwy Charlotte Co/L 2L to 4L PE $8,320,000 $4,100,000 3 3 0 3 1 0 4 2 1 0 17
Collier County Vanderbilt Beach Rd 16th Street Everglades Blvd New 2L CST $19,050,000 $4,125,000 3 0 3 3 5 0 4 2 3 0 23
Lee County Ortiz Avenue SR 82 Luckett Road 2L to 4L CST $28,500,000 $5,000,000 3 0 2 3 5 0 4 2 3 0 22
Collier County Santa Barbara/Logan Blvd.Painted Leaf Lane Pine Ridge Road Operational Imp.CST $8,000,000 $4,000,000 3 0 0 3 5 0 4 2 1 0 18
Collier County Vanderbilt Beach Rd US 41 E. of Goodlette 4L to 6L CST $8,428,875 $4,214,438 Funded $ 4,214,438 FY 24/25 3 0 0 3 5 0 4 2 1 0 18
Lee County Alico Extension Alico Road SR 82 New 4L CST $105,000,000 $8,000,000 3 3 0 5 5 0 4 2 5 0 27
Collier County Oil Well Road Everglades Oil Well Grade Rd. 2L to 6L CST $54,000,000 $6,000,000 3 3 3 3 5 0 4 2 3 0 26
Lee County Ortiz Avenue Luckett Road SR 80 2L to 4L CST $20,800,000 $3,750,000 3 0 2 3 5 0 4 2 3 0 22
Collier County Immokalee Road At Livingston Road Major Intersect.PE $4,500,000 $1,000,000 3 3 0 3 1 0 4 2 3 0 19
2025/2026
2024/2025
2022/2023
2021/2022
2023/2024
d
9.B.1
Packet Pg. 144 Attachment: 2021 Project Priorities (16063 : Approve 2021 Project Priorities)
Improvement Category Ranking Implementation
Year Annual Cost 3-Year
Operating Cost
10-Year
Operating Cost Capital Cost
Route 15 from 90 to 45 minutes Increase Frequency 1 2022 $163,238 $489,715 $1,632,384 $503,771
Route 11 from 30 to 20 minutes Increase Frequency 2 2022 $652,954 $1,958,861 $6,529,536 $503,771
Route 12 from 90 to 45 minutes Increase Frequency 3 2022 $282,947 $848,840 $2,829,466 $503,771
Administration/Passenger Station Roof Replacement Transit Asset Management (TAM)4 2022 -$ -$ -$ $357,000
Route 16 from 90 to 45 minutes Increase Frequency 5 2023 $156,105 $468,316 $1,561,054 $503,771
Route 14 from 60 to 30 minutes Increase Frequency 6 2023 $243,915 $731,744 $2,439,146 $512,698
Site SL-15 Creekside Park and Ride 7 2023 -$ -$ -$ $564,940
Beach Lot Vanderbilt Beach Rd Park and Ride 8 2023 -$ -$ -$ $2,318,200
Route 17/18 from 90 to 45 minutes Increase Frequency 9 2023 $258,550 $775,649 $2,585,495 $503,771
Route 13 from 40 to 30 minutes Increase Frequency 10 2023 $83,712 $251,135 $837,115 $512,698
New Island Trolley New Service 11 2024 $551,082 $1,653,246 $5,510,821 $864,368
Study: Mobility on Demand Other Improvements 12 2024 -$ -$ -$ $50,000
Study: Fares Other Improvements 13 2024 -$ -$ -$ $50,000
Support Vehicle - Truck Transit Asset Management (TAM)14 2024 -$ -$ -$ $30,000
New Bayshore Shuttle New Service 15 2025 $201,000 $602,999 $2,009,995 $531,029
Fixed Route Bus - Replacement Transit Asset Management (TAM)16 2025 -$ -$ -$ $500,000
Fixed Route Bus - Replacement Transit Asset Management (TAM)17 2025 -$ -$ -$ $500,000
Support Vehicle - Replacement Transit Asset Management (TAM)18 2025 -$ -$ -$ $30,000
Support Vehicle - Replacement Transit Asset Management (TAM)19 2025 -$ -$ -$ $30,000
Radio Rd Transfer Station Lot Park and Ride 20 2026 -$ -$ -$ $479,961
Beach Lot Pine Ridge Rd Park and Ride 21 2026 -$ -$ -$ $2,587,310
Immokalee Rd - Split Route 27 creating EW Route Route Network Modifications 22 2027 $189,885 $569,654 $1,898,846 $550,016
Collier Blvd - Split Route 27 creating NS Route Route Network Modifications 23 2027 $189,885 $569,654 $1,898,846 $550,016
New Route 19/28 - Extend Hours to 10:00 PM Service Expansion 24 2027 $29,288 $87,863 $292,876 $0
Route 24 - Extend Hours to 10:00 PM Service Expansion 25 2027 $30,298 $90,893 $302,976 $0
Goodlette Frank Rd - Split Route 25 creating NS Route Route Network Modifications 26 2027 $183,805 $551,416 $1,838,052 $550,016
MOD – North Naples New Service 27 2029 $81,723 $245,169 $817,230 $81,961
New Autonomous Circulator New Service 28 2029 $52,411 $157,232 $524,105 $569,681
MOD – Marco Island New Service 29 2029 $108,912 $326,736 $1,089,119 $81,961
MOD – Golden Gate Estates New Service 30 2029 $163,446 $490,338 $1,634,460 $81,961
New Naples Pier Electric Shuttle New Service 31 2029 $82,213 $246,638 $822,125 $569,681
MOD – Naples New Service 32 2029 $193,889 $581,666 $1,938,887 $81,961
2021 Transit Priorities
e
9.B.1
Packet Pg. 145 Attachment: 2021 Project Priorities (16063 : Approve 2021 Project Priorities)
06/11/2021
EXECUTIVE SUMMARY
Letter of Support to USDOT for Golden Gate Parkway Complete Streets Transformational Project
- Grant Application
OBJECTIVE: For the MPO Board to receive a copy of a letter of support to the United States
Department of Transportation (USDOT) for the Golden Gate Parkway Complete Streets Transformational
Project grant application.
CONSIDERATIONS: The MPO Director provided the attached Letter of Support for Collier County to
include in its application for a Rebuilding American Infrastruct ure with Sustainability and Equity
(RAISE) Grant. (Attachment 1)
COMMITTEE RECOMMENDATION: n/a
STAFF RECOMMENDATION: That the MPO Board to receive a copy of a letter of support to
USDOT for the Golden Gate Parkway Complete Streets Transformational Project grant application.
Prepared by: Anne McLaughlin, MPO Director
ATTACHMENT(S)
1. Letter of Support - Golden Gate Parkway Complete Streets (PDF)
11.A
Packet Pg. 146
06/11/2021
COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 11.A
Doc ID: 16084
Item Summary: Letter of Support to USDOT for Golden Gate Parkway Complete Streets
Transformational Project - Grant Application
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/27/2021 11:49 AM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/27/2021 11:49 AM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/27/2021 11:50 AM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/27/2021 12:25 PM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
11.A
Packet Pg. 147
11.A.1
Packet Pg. 148 Attachment: Letter of Support - Golden Gate Parkway Complete Streets (16084 : Letter of Support to USDOT for GG Pkwy Complete Streets
06/11/2021
EXECUTIVE SUMMARY
Administrative Modification to the FY 2021-2025 Transportation Improvement Program (TIP)
Regarding Change in Lead Agency on FPN 4379261
OBJECTIVE: For the MPO Board to receive a copy of the Administrative Modification to the FY 2021-
2025 TIP regarding the change in Lead Agency on Federal Project Number (FPN) 4379261.
CONSIDERATIONS: The Florida Department of Transportation has agreed to assume the lead on the
Collier County Signal Timing Project on US 41, FPN 4379261. The change in Lead Agency is
documented as an Administrative Modification as shown in Attachment 1.
COMMITTEE RECOMMENDATION: n/a
STAFF RECOMMENDATION: That the MPO Board receive a copy of the Administrative
Modification to the FY 2021-2025 TIP regarding the change in Lead Agency on Federal Project Number
(FPN) 4379261.
Prepared by: Anne McLaughlin, MPO Director
ATTACHMENT(S)
1. Administrative Modification – Change in Lead Agency on FPN 4379261 (PDF)
11.B
Packet Pg. 149
06/11/2021
COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 11.B
Doc ID: 16119
Item Summary: Administrative Modification to the FY 2021-2025 Transportation Improvement
Program (TIP) Regarding Change in Lead Agency on FPN 4379261
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
06/02/2021 10:03 AM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
06/02/2021 10:03 AM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 06/02/2021 10:03 AM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 06/02/2021 10:10 AM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
11.B
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11.B.1Packet Pg. 151Attachment: Administrative Modification – Change in Lead Agency on FPN 4379261 (16119 :
Collier MPO FY2021 - FY2025 TIP4379261 SIGNAL TIMING US41 FROM SR951/COLLIER BLVD TO OLD US41Project Description:CMC PRIORITY 2014-04, 2015-01 Prior Years Cost: 0Future Years Cost: 0Total Project Cost: 516,200Work Summary:LRTP Ref:Lead Agency:TRAFFIC SIGNAL UPDATE&KdLength:19.96Phase Fund 2020/21 2021/22 2022/23 2023/24 2024/25 TotalCST SU 516,200 0 0 0 0 516,200000000Total516,200 0 0 0 0 516,200CFP-CMS/ITS PROJECTS P6-24 & APPENDIX A P10AdoptĞĚ June 12, 202092ĚŵŝŶ͘DŽĚ͘:ƵŶĞϭϭ͕ϮϬϮϭ11.B.1Packet Pg. 152Attachment: Administrative Modification – Change in Lead Agency on FPN 4379261 (16119 :
From:Peters, Victoria
To:McLaughlinAnne; ScottTrinity; OteroBrandy
Cc:Gaither, Wayne
Subject:RE: 437926-1 - Collier County / Signal Timing - US41 from SR951 to Old US41
Date:Tuesday, June 01, 2021 1:03:53 PM
Importance:High
EXTERNAL EMAIL: This email is from an external source. Confirm this is a trusted sender
and use extreme caution when opening attachments or clicking links.
Good Afternoon, the Department will be the Managing Agency for this Signal Timing project
(437926-1). We have changed the phase from a 58 (LAP) to a phase 52 (In-House) in FY2021 (current
fiscal year). FDOT’s In-House Traffic Ops staff will be managing this project.
Additionally, our Work Program staff has checking with FDOT Central Office staff and it appears
neither a STIP/TIP Amendment nor an EOG (Executive Office of the Governor) Amendment will be
needed.
Thank you for the opportunity for FDOT and Collier to collaborate and work towards the success of
this project
Thank you,
Victoria
Victoria Peters, JD
Florida Department of Transportation; D1
(Cell) (239) 872-5904
11.B.1
Packet Pg. 153 Attachment: Administrative Modification – Change in Lead Agency on FPN 4379261 (16119 : Administrative Modification to the FY 2021-2025
From:McLaughlinAnne
To:Gaither, Wayne
Cc:Peters, Victoria; ScottTrinity; AhmadJay; KhawajaAnthony; BeauvoirPierre; OteroBrandy
Subject:FW: 437926-1/ Collier County - SIGNAL TIMING US41 FROM SR951/COLLIER BLVD TO OLD US41 - Design Plans
Date:Friday, May 07, 2021 11:39:16 AM
Attachments:image001.png
image002.jpg
Wayne,
As discussed, I am forwarding an email on behalf of Collier County Traffic Operations relinquishing
LAP Agreement funds in the amount of $516,200 for FPN 4379261. I plan to report on this to the
MPO Board at their meeting next Friday, May 14th. Please let me know if you need anything further
from me at this time.
Regards,
Anne McLaughlin
Executive Director
Office: 239-252-5884
Cell: 239-919-4378
2885 South Horseshoe Dr.
Naples, FL 34104
www.colliermpo.com
anne.mclaughlin@colliercountyfl.gov
From: BeauvoirPierre <Pierre.Beauvoir@colliercountyfl.gov>
Sent: Friday, May 07, 2021 11:05 AM
To: McLaughlinAnne <Anne.McLaughlin@colliercountyfl.gov>
Cc: ScottTrinity <Trinity.Scott@colliercountyfl.gov>; AhmadJay <Jay.Ahmad@colliercountyfl.gov>;
KhawajaAnthony <Anthony.Khawaja@colliercountyfl.gov>; OteroBrandy
<Brandy.Otero@colliercountyfl.gov>
Subject: RE: 437926-1/ Collier County - SIGNAL TIMING US41 FROM SR951/COLLIER BLVD TO OLD
US41 - Design Plans
Anne,
As per my previous email, FDOT will undertake this project through their in-house contracting
services, and we therefore, relinquish the LAP Agreement funds in the amount of $516,200.
11.B.1
Packet Pg. 154 Attachment: Administrative Modification – Change in Lead Agency on FPN 4379261 (16119 : Administrative Modification to the FY 2021-2025
The reason for this change is, when the application for the retiming of on-system (State Roads)
arterials was filed in 2016, to our knowledge, FDOT did not have a contractor in place, to do such
work in Collier County. Our Traffic Operations had identified the US 41 corridor from Old US 41 to
Marco Island for retiming, due to increasing congestion, and it was thus imperative that we take
action through the MPO.
If you have any questions, please feel free to contact Tony or myself.
Respectfully,
Pierre-Marie Beauvoir
Signal Systems Network Specialist
Traffic Management Center (TMC) Operations
| Traffic Management Center (TMC) | (239) 252-5000
| 2885 South Horseshoe Drive | Naples, FL 34104 |
| Phone: 239.252.6066 | Cell: 239.253.8441 | Fax: 239.252.5868
NOTE: Email Address Has Changed
Email: Pierre.Beauvoir@colliercountyfl.gov
Under Florida Law, e-mail addresses are public records. If you do not want your e-mail address released in
response to a public records request, do not send electronic mail to this entity. Instead, contact this office by
telephone or in writing.
Under Florida Law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records
request, do not send electronic mail to this entity. Instead, contact this office by telephone or in writing.
11.B.1
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06/11/2021
COLLIER COUNTY
Metropolitan Planning Organization
Item Number: 13.A
Item Summary: Next Meeting Date - September 10, 2021 - 9:00 a.m. Board of County
Commissioners Chambers, 3299 Tamiami Trail East, Naples, FL 34112
Meeting Date: 06/11/2021
Prepared by:
Title: Planner, Senior – Metropolitan Planning Organization
Name: Brandy Otero
05/27/2021 8:13 AM
Submitted by:
Title: Executive Director - MPO – Metropolitan Planning Organization
Name: Anne McLaughlin
05/27/2021 8:13 AM
Approved By:
Review:
Metropolitan Planning Organization Brandy Otero MPO Analyst Review Completed 05/27/2021 8:13 AM
Metropolitan Planning Organization Anne McLaughlin MPO Executive Director Review Completed 05/27/2021 8:16 AM
Metropolitan Planning Organization Anne McLaughlin Meeting Pending 06/11/2021 9:00 AM
13.A
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