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Agenda 10/13/2020 Item #16D 8 (Amend 4 Agmt. #19-002-WV w/Benevate, Inc.)10/13/2020 EXECUTIVE SUMMARY Recommendation to approve the Fourth Amendment to Agreement No. 19-002-WV between Collier County and Benevate, Inc. (“Benevate”), for Grant Management Software and authorize the Chairman to sign the amendment. OBJECTIVE: To continue to administer and monitor Federal and State grant programs using a grant management software system. CONSIDERATIONS: Collier County Community and Human Services Division (“CHS”) administers numerous Federal and State grant programs with thousands of clients , hundreds of applicants, and many subrecipients. Ongoing compliance monitoring for grant projects can range from as little as five (5) years to as many as twenty (20) years. Implementation of a life cycle system for grant management is essential to Collier County to streamline grant operations, increase timeliness and accuracy, and ensure consistency for the management of activities. Benevate is the producer and sole source vendor of the Neighborly Software’s Economic and Community Development hosted software used by the County. Collier County Ordinance No. 2017-08 at Section 11, subsection 10, authorizes the use of sole-source procurements where the decision to select one vendor over another is based upon a lack of competition, proprietary technology, copyright, warranty, or a supplier’s unique capability to provide the product or service. On October 15, 2018, the County administratively entered into a service contract for a CHS grant management software program. On February 17, 2020, the county entered into a First Amendment to the Agreement increasing the annual hosting, maintenance, and support fee adding additional staff administrative licenses and two (2) additional grant program modules. On June 9, 2020 (Agenda Item #16D9), the Board approved a Second Amendment to the Agreement to cover the costs associated with adding additional administrative licenses. On July 14, 2020 (Agenda Item #16D16) the Board approved a Third Amendment to the Agreement in response to meeting the needs of Collier County residents and business owners affected by COVID-19. Staff is required to manage the grant awarded and program activities for those who are eligible to receive assistance in Collier County. The proposed Fourth Amendment to the Agreement is sought in response to meeting the continued needs of Collier County residents and business owners affected by COVID-19. In order to do this, an additional sixty-six (66) software user licenses and one temporary dedicated computer server are necessary to support the re-opening of the business and individual applicant portals. This action will increase the agreement amount by $61,900 for a total agreement amount of $132,300 annually to support Federal and State grant programs in addition to the CARES Act program activities. The cost of the additional software and licenses will be paid through COVID-19 funding. FISCAL IMPACT: The proposed action described in this executive summary will increase the funding amount by $61,900. Funding is available in the General Fund (001), Client Assistance cost center 155930, and the Human Services Grant Fund (707), Project 33699. GROWTH MANAGEMENT IMPACT: There is no impact to the Growth Management Plan with this Executive Summary. LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for Board approval. -SRT RECOMMENDATION: To approve the Fourth Amendment to Agreement No. 19-002-WV between 16.D.8 Packet Pg. 1878 10/13/2020 Collier County and Benevate, Inc., for Grant Management Software and authorize the Chairman to sign the attached amendment. Prepared By: Lisa N. Carr, Sr. Grants Coordinator, Community & Human Services Division ATTACHMENT(S) 1. Fourth Amendment 100620 (PDF) 2. FY21 Waiver Request 012 - Benevate (3rd Amendment) (PDF) 3. 19-002-WV Amend#3_Benevate_FullyExecuted (PDF) 4. 19-002-WV_Amend#2_FullyExecuted (PDF) 5. 19-002-WV_Agreement_Fully Executed(PDF) 16.D.8 Packet Pg. 1879 10/13/2020 COLLIER COUNTY Board of County Commissioners Item Number: 16.D.8 Doc ID: 13817 Item Summary: Recommendation to approve the Fourth Amendment to Agreement No. 19-002- WV between Collier County and Benevate, Inc., for Grant Management Software and authorize the Chairman to sign the amendment. Meeting Date: 10/13/2020 Prepared by: Title: Grants Coordinator – Community & Human Services Name: Lisa Carr 10/06/2020 2:51 PM Submitted by: Title: Manager - Federal/State Grants Operation – Community & Human Services Name: Kristi Sonntag 10/06/2020 2:51 PM Approved By: Review: Operations & Veteran Services Kimberley Grant Level 1 Reviewer Completed 10/06/2020 3:38 PM Procurement Services Sandra Herrera Level 1 Purchasing Gatekeeper Completed 10/06/2020 3:57 PM Community & Human Services Kristi Sonntag CHS Review Completed 10/06/2020 4:19 PM Public Services Department Todd Henry Level 1 Division Reviewer Completed 10/06/2020 4:25 PM Grants Erica Robinson Level 2 Grants Review Completed 10/06/2020 4:29 PM Public Services Department Steve Carnell Level 2 Division Administrator Review Completed 10/07/2020 7:54 AM County Attorney's Office Scott Teach Level 2 Attorney Review Completed 10/07/2020 11:33 AM Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review Completed 10/07/2020 11:37 AM County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 10/07/2020 11:46 AM Grants Therese Stanley Additional Reviewer Completed 10/07/2020 1:24 PM Budget and Management Office Ed Finn Additional Reviewer Completed 10/07/2020 2:07 PM County Manager's Office Leo E. Ochs Level 4 County Manager Review Completed 10/07/2020 3:14 PM Board of County Commissioners MaryJo Brock Meeting Pending 10/13/2020 9:00 AM 16.D.8 Packet Pg. 1880 16.D.8.aPacket Pg. 1881Attachment: Fourth Amendment 100620 (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.aPacket Pg. 1882Attachment: Fourth Amendment 100620 (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.aPacket Pg. 1883Attachment: Fourth Amendment 100620 (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) Collier County Instructions Waiver Request Form Completed waiver requests accompanied by any associated backup documentation (sole source letter, business case, etc.) must be submitted to the division’s Procurement Strategist for any procurement, without competition, in excess of $3,000. Waiver requests greater than $50,000 will require approval by the Board of County Commissioners. Sole source refers to a procurement where the selection of one particular supplier to the exclusion of all others may be based on having only one supplier in the market place, proprietary technology, copyright, patent, or a supplier’s unique capability. Single source refers to a procurement directed to one source because of standardization, warranty, geographic territory, or other factors, even though other competitive sources may be available. Requester Name: Division: Item/Service: Vendor Name: Historical Countywide Spend: ______________________ Requested date range: _____________ Not to Exceed per Fiscal Year: _______________ Is there an agreement associated with this waiver to be reviewed by Contracts? †Yes †No †Sole Source †Single Source †One Time Purchase †Multiple Purchases Description of Purchase: Enter a description of the item(s) that will be purchased under this waiver. Purpose: Describe in detail, the public purpose of the requested item(s) and why it is essential to County operations. Information Technology: Select Yes if the products/services are related to Information Technology. If yes, please provide the Purchasing Compliance Code (PCC) number or email approval documentation. †Yes †No If yes, provide the PCC number:__________________________________________________ Lisa N. Carr Community and Human Services Grant Management Software Benevate, Inc. dba Neighborly Software 70,400.00 2020-2024 $132,300.00 CHS will be purchasing a dedicated computer server and sixty-six (66) additional user licenses to manage Federal and State grants, and housing programs through the Benevate, Inc. d/b/a Neighborly (Neighborly) Software system. Collier County CHS administers multiple grant and housing programs with thousands of clients, hundreds of applicants, dozens of contracts and partners/subrecipients, and requiring as many as 20 years of follow-up monitoring. For over a decade, Collier reviewed the availability of technology solutions and there has been a dearth of available products. What was available were stand alone solutions for one part of the process, for example applications or inspections, but not a life cycle system that could manage the differences in each program type. Implementation of a life cycle system for grant management is essential to Collier County to streamline grant operations, increase timeliness and accuracy, ensure consistency and accountability, reduce time and effort on no value activities, create an electronic permanent record, and allow for simple and accurate reporting and dashboard management view of essential activities. Working on spreadsheets is prone to error, and lacks essential process controls. This software program is essential to ongoing processes of Federal and State grant management in addition to supporting the CARES Act program activities. SASW01✔ ✔ ✔✔ 16.D.8.b Packet Pg. 1884 Attachment: FY21 Waiver Request 012 - Benevate (3rd Amendment) (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) Justification: Identify the criteria that qualifies this purchase as a sole or single source. Select from the list below. Check all that apply (if box is checked, please make sure to provide an explanation below): †Sole Source †Only Authorized Vendor or Distributor: Is this vendor the only vendor authorized to sell this product/service? If yes, explain below and provide documentation from the manufacturer confirming claims made by the distributors. †No Comparable Product or Service: Is there another vendor who can provide a similar product/service, regardless of cost, convenience, timeliness, etc.? †Product Compatibility: Does this product/service provide compatibility with existing equipment that prohibits switching to another comparable brand/vendor? If yes, provide the detailed explanation below, including what would occur if the other brand/vendor were used. †Proprietary: Is this product/service proprietary? If yes, provide a detailed explanation below on how its use is restricted by patent, copyright or other applicable laws and provide documentation validating that claim. †Single Source †Standardization: Is this product/service part of a purchase that the County has already standardized on? If yes, please provide the detailed information below. Date of BCC Standardization: ___________________ BCC Agenda Item number: __________________ †Warranty: Is this the only vendor able to complete factory-authorized warranty services on County owned equipment? If yes, provide the documentation verifying the warranty. †Geographic Territory: Is this vendor the only vendor authorized to sell this product/service in our region? If yes, provide documentation from the manufacturer confirming those claims. †Other Factors: Any other reason not listed above, explain below. Explain: How does this purchase meet the identified sole or single source criteria listed above? Benevate certifies that no other hosted software is available for purchase that can address all of Collier County's Housing and Community Division need in one solution. This software automates the enrollment, qualification, administration and reporting for the Collier County Community and Human Services Federal and State programs. Enables Collier to originate, and administer deferred, forgivable and amortizing loans. Software allows for an on line portal that allows sub-recipients to apply for grant funding, submit monthly accomplishment reports and make draw requests. Enables contractors to bid on construction projects, update their insurance/license information and make draw requests. Enables 3rd party housing inspectors and partners to administer programs on behalf of Collier County. See attached letter from the vendor. ✔ ✔ ✔ 16.D.8.b Packet Pg. 1885 Attachment: FY21 Waiver Request 012 - Benevate (3rd Amendment) (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) How was the decision made to use this vendor? Describe in detail if a formal standardization process was performed via Procurement or if there is a historical precedence established for the use of the product, please explain purchase and use history and the current level of County investment in the product. Explain why it is in the County’s best interest to use this product/service rather than issuing a competitive solicitation: What are the benefits from the continued use? Are there costs that would be incurred if a different vendor/product was used? What would occur if another brand/vendor was used? Explain how this pricing compares to other vendors/products and is it considered to be fair and reasonable: Provide information on historical use and whether pricing has increased/decreased. If sole source and no other product is available, provide the cost for addressing the needs via an alternate approach. Will this purchase obligate the County to future ancillary products or services? Either in terms of maintenance or standardization. †Yes †No If yes, explain what types: As CHS has attended industry conferences over the last few years we have become exposed to additional software solutions, and networked with other community development and housing organizations to learn of their experience. CHS has reviewed the functions available with several systems (Elation, ZoomGrants, CDM, and Neighborly Software). Please see the attached chart for a summary of the requirements and capabilities of these systems. CHS is currently using the software system and the overriding benefit we see with this system is its ability to cover all of our programs for grants and housing, be they state, federal, or local programs. One location for all of our programs is a huge benefit in and of itself in terms of maintenance, training, consistency, etc. CHS has reviewed the functions available with several systems (Elation, ZoomGrants, CDM, and Neighborly Software). In order for CHS to administer multiple grant and housing programs we would need to contract with three different software vendors to accomplish what Neighborly Software is able to do. The purchase of Neighborly Software has been a cost savings for the County. The pricing has not change in the past two years. ✔ 16.D.8.b Packet Pg. 1886 Attachment: FY21 Waiver Request 012 - Benevate (3rd Amendment) (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) Market research and market alternatives: When was the last time a market evaluation was performed to determine if either the technology or vendor offerings have changed? Based on the life expectancy of the product, when do you anticipate evaluating the market again? Please attach a detailed market evaluation report should the complexity, duration, and dollar amount of the purchase be a high risk to the County. It is a felony to knowingly and intentionally circumvent a competitive process for commodities or services by fraudulently specifying sole source to obtain a benefit for any person or to cause unlawful harm to another. Florida Statute 838.22(2). Requested by: Signature: Date: Division Director: Signature: Date: Department Head: Required if over $50,000 Signature: Date: Procurement Strategist: Signature: Date: Procurement Director: Or designee Signature: Date: For Procurement Use Only:  †Approved †Requesting Additional Information †Requires RFI/Intent to Sole Source †Rejected Procurement Comments: †Current FY Approval †Multi-Year Approval Start Date: ______________ End Date: __________ In addition to the answer to "decision" above, additional research has been conducted this month. Neighborly has become a leader in grant management software in the Country. Many Counties in the State of Florida are managing grant program using this system. When searching the internet for "grant management" systems what one finds are primarily systems for not for profits or others seeking funding, and the systems provide them a method for managing grants they receive. These are not applicable to our situation. Also, research for community development systems often returns results for systems that would be used by our GMD for permitting, inspecting, similar. Some information has been added to the attachment that shows a comparison of the top contenders. At the end of this agreement we will evaluate the market again. Lisa N. Carr Kristi Sonntag Steve Carnell Sara Schneeberger Catherine Bigelow This waiver will replace the previously approved waivers in FY20 (FY20 Waiver Request 077 and 086) 10/13/2020 10/14/2023 CarrLisa Digitally signed by CarrLisa Date: 2020.10.01 17:21:02 -04'00' SonntagKristi Digitally signed by SonntagKristi Date: 2020.10.02 15:17:15 -04'00' carnell_s Digitally signed by carnell_s Date: 2020.10.05 10:54:16 -04'00' SchneebergerS ara Digitally signed by SchneebergerSara Date: 2020.10.05 14:12:12 -04'00' BigelowCatheri ne Digitally signed by BigelowCatherine Date: 2020.10.05 14:13:50 -04'00' ✔ ✔ 16.D.8.b Packet Pg. 1887 Attachment: FY21 Waiver Request 012 - Benevate (3rd Amendment) (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.b Packet Pg. 1888 Attachment: FY21 Waiver Request 012 - Benevate (3rd Amendment) (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.b Packet Pg. 1889 Attachment: FY21 Waiver Request 012 - Benevate (3rd Amendment) (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.b Packet Pg. 1890 Attachment: FY21 Waiver Request 012 - Benevate (3rd Amendment) (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.b Packet Pg. 1891 Attachment: FY21 Waiver Request 012 - Benevate (3rd Amendment) (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16016 THIRD AMENDMENT TO AGREEMENT #19-002-WV FOR GRANT MANAGEMENT SOFTWARE THIS AMENDMENT, made and entered into on this 14th day of July 2020, by and between Benevate, Inc. (the "Contractor") and Collier County, a political subdivision of the State of Florida, (the "County" or Customer"): WHEREAS, on October 15, 2018, the County entered into a SAAS Services Agreement with Contractor for the purchase of a hosted software for the enrollment, qualification, administration and reporting of federal and state grant programs with a one-time implementation fee of $6,000 and annual hosting, maintenance and support fee of $33,000; and WHEREAS, on February 17, 2020, the County administratively approved the First Amendment to the Agreement to include additional grant programs, add ten (10) additional user licenses and increase annual hosting, maintenance and support fee to $49,800; and WHEREAS, on June 9, 2020 (Agenda Item No. 16.D.9), the County approved the Second Amendment to the Agreement to: include seven (7) additional Administrative Licenses at an additional cost of $6,300 and replace Affordable Housing Density Bonus Program with Asset Management Program, and revise the expenditure threshold language found under Section 11. Supplemental Terms and Conditions to require Collier County Board of County Commissioners approval of expenditures exceeding $50,000; and WHEREAS, in response to the COVID-19 crisis, grant funding is now available for Collier County residents and small businesses but to administer the funding, staff seeks to further amend the Agreement to add two additional Programs: (1) the Rental/Mortgage/Utility Assistance Program, and (2) Micro- Enterprise/Small Business Development Program; one which will the replace existing Homeless Grant Management (ESG) Program, increase the number of Administrator Licenses, and increase annual Hosting, Maintenance and Support fee by $6,300. NOW, THEREFORE, in consideration of the mutual promises and covenants herein contained, it is agreed by the parties to amend the Agreement, as follows: 1. A one-time implementation and configuration fee of $8,000 of Micro- Enterprise/Small Business Program and Rental/Mortgage/Utility Assistance Program ($1,500/each) and two months of Database Servicer Capacity' for CARES Act ($2,500 per month) is added to the Agreement, as reflected in the below changes to Exhibit "A." 2. Effective upon execution of this Third Amendment, the Hosting, Maintenance and Support fee will increase to $62,400/annually, as reflected in the below changes to Exhibit `B." 3. The below attached Third Amendment Pricing Proposal is hereby incorporated into the Agreement 4. Except as modified through this Amendment, all other terms and conditions of the Agreement shall remain the same. Words Struek T-hF are deleted; Words Underlined are added 16.D.8.c Packet Pg. 1892 Attachment: 19-002-WV Amend#3_Benevate_FullyExecuted (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16016 Services Fees: $56,400.00 $62,400.00 per year, payable Initial Service Term: Two (2) years from Effective Date annually in advance, subject to the terms of Section 4 and Per User Pricing attached as Exhibit D hereto. EXHIBIT A Services Statement of Work 1. SaaS Services Description. Company will provide Customer with hosted software for the enrollment, qualification, administration and reporting of the following "Programs:" a. Public Services Grant Management (CDBG/HOME) b Homeless Grant Management (ESG b. Rental/Mortgage/Utility Assistance Program c. Down Payment Assistance Program d. Housing Rehabilitation Program e. Services for Seniors Program f. County -Wide Impact Fee Deferral g. Asset Management Program h. Micro-Enterprise/Small Business Development Program EXHIBIT D SERVICE FEE Service Fees Annual Fee Number of Users & Programs Hosting, Maintenance and Support 56;100.00* 34 42 Administrator Licenses described in Exhibit A and B 62,400.00 7 8 Programs as defined in Exhibit A Company reserves the right to increase the annual Services fees at the end of the Initial Service Term or then -current renewal term by no more than 5% of the then previous year's cost ("Renewal Price Cap"), upon thirty (30) days prior notice to Customer which may be sent by email) Third Amendment Pricing Proposal to follow] Words elThrough are deleted; Words Underlined are added Cir), 16.D.8.c Packet Pg. 1893 Attachment: 19-002-WV Amend#3_Benevate_FullyExecuted (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16016 THIRD AMENDMENT PRICING PROPOSAL ANNUA t. Annual Recurriqqfees USER PRICE A USERS Neighborly Software Per Administrator Fee (Users 1-10) $175 Monthly Neighborly Software Per Administrator Fee (Users 11-20) $125 Monthly already purchased Neighborly Software Per Administrator Fee (Users 21+) $75 Monthly 7 $6,300.00 Technical Support Included Hosting/Security in Microsoft Tier IV Data Center Included Data Storage, Backup and Recovery Included ANNUALTOTAL $6,300.00 One UNIT AMOUNT Software Implementation Per Programa 1,500 One Time 2 $3,000.00 Software Configuration to Client Design Included Administrator Training (8 hrs Virtual) Included Administrator Guide Included Travel irrently not available firing COVID-19 pandemic) 800 Per Trip 0 $0.00 Increased Database Server Capacity' for CARES Act 2,500 Monthly 2 5,000.00 Optional) - Integration with Property Database 2,500 One Time 0.00 Optional) 'Data Migration of Active Loans (Minimum $2,000) 2.50 Per Loan 0.00 Optional) - Craftsman Book Spec. Database -Cost Estimating 500.00 Annually 0.00 a - Includes configuration for the following programs: ONE TIME IMPLEMENTATION TOTAL $ 8,000.00 1) CARES Act MILI0 tntc.rpiise / Small Business 2) CARES Act - Rental/Mortgage/Utility Assistance YEAR ONE TOTAL: $14, 300.00 1. Recurring fees are invoiced annually in advance. 2. Implementation fees are invoiced at engagement 3. * Increased Database Server Capacity - Neighborly Software will increase database server capacity on Microsoft Azure to ensure the availability of resources will meet expected demand from the program. Pricing is based on 2 month of surge capacity with the option to add additional months or reduce it by a month if needed. Signature Page to follow] 16.D.8.c Packet Pg. 1894 Attachment: 19-002-WV Amend#3_Benevate_FullyExecuted (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) IN WITNESS WHEREOF, the parties have executed this Third Amendment on the date and year first written above by an authorized person or agent. ATTEST: Crystal K. Kinzel, Clerk of Court & Comptroller By: Dated: c SEAL) Attest to Chairman's signature only. Contractor's Witnesses: First Witness TType/print witness nameT Second Witness n, r15 ` / TType/print witness nameT BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA By: Burt L. Saunders, Chairman CONTRACTOR: BENEVATE, INC. By: q - C Sig ur TType/print signature and title Date pfprovjedas t Fo and egality: c-.r L Sc . Teach, Deputy County Attorney Page 4 of 4 Third Amendment to Agreement # 19-002-NS 'qU 16.D.8.c Packet Pg. 1895 Attachment: 19-002-WV Amend#3_Benevate_FullyExecuted (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) Detail by Entity Name Florida Department of State a JS`fl:lUt f of 0r9 t' PDIr em uffiffill tfcrr of Flurrdu tleir,rtr Department of State / Division of Corporations / Search Records / Search by Entity Name / Detail by Entity Name Rejected Filing BENEVATEINC Filing Information Document Number W20000071800 Filed Date 07/10/2020 Expire at Usual Time Y Penalty Fee 00.00 Associated Document Number Document Type Filed By JASON RUSNAK 3423 PIEDMONT RD NE ATLANTA, GA 30305 Document Images No images are available for this filing. Florida Department of State, Division or Corporations Page 1 of 1 16016 DIVISION OF CORPORATIONS http://search.sunbiz.org/Inquiry/Corporati on Search/SearchResultDeta i 1?inquirytype=Entity... 7/13/2020 16.D.8.c Packet Pg. 1896 Attachment: 19-002-WV Amend#3_Benevate_FullyExecuted (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.dPacket Pg. 1897Attachment: 19-002-WV_Amend#2_FullyExecuted (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.dPacket Pg. 1898Attachment: 19-002-WV_Amend#2_FullyExecuted (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.dPacket Pg. 1899Attachment: 19-002-WV_Amend#2_FullyExecuted (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1900Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1901Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1902Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1903Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1904Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1905Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1906Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1907Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1908Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1909Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4) 16.D.8.ePacket Pg. 1910Attachment: 19-002-WV_Agreement_Fully Executed (13817 : Benevate, Inc. d/b/a Neighborly- Amendment #4)