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Backup Documents 06/23/2020 Item #11DORIGINAL DOCUMENTS CHECKLIST & ROUTING TO ACCOMPANY ALL ORIGINAL DOCUMENTS EN fT*u THE BOARD OF COUNTY COMMISSIONERS OFFICE F R SIGNAL 1 D Print on pink paper. Attach to original document. The completed routing slip and original documents are to a forwatizoBnl�at y Attorney Office at the time the item is placed on the agenda. All completed routing slips and original documents must be received in the County At�4gyn Office no later than Monday preceding the Board meeting. Q**NEW** ROUTING SLIPComplete routing lines #1 through #2 as appropriate for additional signatures, dates, and/or information needed. If theQ enga dy complete with the exceotion of the Chairman's signature- draw a line through routing lines # I thrrnmh if) emmnlete the A—L-N& —1 fun —A t� th. 0--r , A-- nfr.-- Route to Addressees (List in routing order) - Office Initials _...,.... ..... . Date 1. Risk Risk Management 2. County Attorney Office County Attorney Office �- Y 2,0 4. BCC Office Board of County Commissioners �S - 4. Minutes and Records Clerk of Court's Office �! 5. Procurement Services Procurement Services PRIMARY CONTACT INFORMATION Normally the primary contact is the person who created/prepared the Executive Summary. Primary contact information is needed in the event one of the addressees above- may need to contact staff for additional or missing information Name of Primary Staff Jessica Suarez/ PURCHASING Contact Information 239- 252-8407 Contact / De artment Agenda Date Item was JUNE 231, 2020 Agenda Item Number I LD Approved by the BCC Type of Document AGREEMENT Number of Original 2 Attac e I Documents Attached PO number or account N/A 20-043-NS O rc, number if document is CISCO to be recorded INSTRUCTIONS & CHECKLIST Initial the Yes column or mark "N/A" in the Not Applicable column, whichever is Yes N/A (Not a ro riate. Initial A licable 1. Does the document require the chairman's original signature STAMP OK N/A 2. Does the document need to be sent to another agency for additional signatures? If yes, N/A provide the Contact Information(Name; Agency; Address; Phone on an attached sheet. 3. Original document has been signed/initialed for legal sufficiency. (All documents to be JS signed by the Chairman, with the exception of most letters, must be reviewed and signed by the Office of the County Attorney. 4. All handwritten strike -through and revisions have been initialed by the County Attorney's N/A Office and all other parties except the BCC Chairman and the Clerk to the Board 5. The Chairman's signature line date has been entered as the date of BCC approval of the JS document or the final negotiated contract date whichever is applicable. 6. "Sign here" tabs are placed on the appropriate pages indicating where the Chairman's JS si nature and initials are required. 7. In most cases (some contracts are an exception), the original document and this routing slip N/A should be provided to the County Attorney Office at the time the item is input into SIRE. Some documents are time sensitive and require forwarding to Tallahassee within a certain time frame or the BCC's actions are nullified. Be aware of your deadlines! 8. The document was approved by the BCC on 06/23/2020 and all changes made during N/A is not the meeting have been incorporated in the attached document. The County �0--line. an option for Attorne 's Office has reviewed the changes, if applicable. 9. Initials of attorney verifying that the attached document is the version approved by the N/ is not BCC, all changes directed by the BCC have been made, and the document is ready for the option for Chairman's signature. this line. ila MEMORANDUM Date: June 25, 2020 To: Sue Zimmerman, Manager Procurement Services From: Ann Jennejohn, Deputy Clerk Minutes & Records Department Re: Contract #20-043-NS Contractor: Cisco Attached, is an original copy of the contract referenced above, (Item #11D) approved by the Board of County Commissioners on June 23, 2020. The second original has been held by the Minutes and Records Department for the Board's Official Record. If you have any questions, please contact me at 252-8406. Thank you. Attachment 110 ZimmermanSue From: Carleton Case Sent: Monday, June 1, 2020 11:56 AM To: ZimmermanSue Cc: SuarezJessica; ReynosoAna Subject: FW: New County Telephone System Attachments: Certificate.pdf; UDT Insurance Requirements.docx The COI meets and the Insurance Requirements. Thanks, Carleton Carleton Case. GBDs. CLTC RISK FINANCE MANAGER Risk Management Collier County Government 3311 Tamiami Trail East Bldg. D Naples, F134112 Voice: (239) 252-8089 Fax: (239) 252-8048 M E-Mail: Carleton. Case(aD_colliercountyfl.gov. Take the Risk Management Customer Survey Please use your Whone to access the below QR Code. Aim at it as if you were taking a picture of it; the Survey link will pop up. Clink on the link to access the survey! Or. ... Click the link below to rate our interaction: TAKE THE SURVEY From: ZimmermanSue <Sue.Zimmerman@colliercountyfl.gov> Sent: Monday, June 1, 2020 11:54 AM To: Carleton Case <Carleton.Case@colliercountyfl.gov> Cc: SuarezJessica <Jessica.Suarez@col lie rcountyfl.gov>; ReynosoAna <Ana.Reynoso@colliercountyfl.gov> Subject: FW: New County Telephone System Carleton: As discussed, attached is the Certificate of Insurance from UDT for the new telephone system. Please review and let us know if this is acceptable. Thank you. Respectfully, 110 Sue Zimmerman, CPM Procurement Manager - Contracts C.io*e,Y CIui mt Procurement Services Division 3295 Tamiami Trail E. Naples, Fl. 34112 Phone: 239.252.8034 CWR Vsm �V Collier County Procurement Services has partnered with BidSync to provide Free web -based Bidding services to its vendors, suppliers and contractors. Register Today at www.bidsync.com. For Registration Assistance, please contact BidSync customer service at: 1-800-990-9339 or Email: support@bidsync.com. From: Joseph Goleniowski <ioleniowski@udtonline.com> Sent: Monday, June 1, 2020 9:51 AM To: ZimmermanSue <Sue.Zimmerman@colliercountyfl.Pov>; Jennifer Blanco <jblanco@udtonline.com> Cc: SpoonerBrian <Brian.Spooner@colliercountyfl.Pov>; BerriosMike <Mike.Berrios@colliercountyfl.Pov>; Marly Ortega <mortega@udtonline.com> Subject: RE: New County Telephone System EXTERNAL EMAIL: This email is from an external source. Confirm this is a trusted sender and use extreme caution when opening attachments or clicking links. Hi Sue, Attached is the certificate of insurance. I should have the final review/comments for the quotes/SOW by noon today. Joe Goleniowski Sr. Account Manager Aj UDT United Data Technologies Mobile 813.326.9324 Office 813.496.6298 Fax 813.515.7969 I I D Web www.udtonline.com 001000 If you do not wish to receive a -mails from your UDT representative related to product or service offers, please reply to this e-mail with "unsubscribe" in the subject line. Confidentiality Notice: This email message and any files transmitted with it may contain confidential information intended only for the person(s) to whom this email is addressed. If you have received this email in error, please notify the sender immediately by phone or email and destroy the original message without making a copy. Thank you. From: ZimmermanSue <Sue.Zimmerman@colliercountvfl.gov> Sent: Monday, June 1, 2020 7:11 AM To: Joseph Goleniowski <ioleniowski@udtonline.com>; Jennifer Blanco <iblanco@udtonline.com> Cc: SpoonerBrian <Brian.Spooner@colliercountyfl.gov>; BerriosMike <Mike.Berrios@colliercountyfl.gov>; Marly Ortega <mortega@udtonline.com> Subject: [EXTERNAL] RE: New County Telephone System Importance: High THANK YOU. As soon as we receive the other revisions, we will get the documents back to the County Attorney's Office. Respectfully, Sue Zimmerman, CPM Procurement Manager - Contracts Go*e-r Count Procurement Services Division 3295 Tamiami Trail E. Naples, FL 34112 Phone: 239.252.8034 y1011=WNV Collier County Procurement Services has partnered with BidSync to provide Free web -based Bidding services to its vendors, suppliers and contractors. Register Today at www.bidsync.com. For Registration Assistance, please contact BidSync customer service at: 1-800-990-9339 or Email: support@bidsync.com. From: Joseph Goleniowski <ioleniowski@udtonline.com> Sent: Monday, June 1, 2020 1:32 AM To: ZimmermanSue <Sue.Zimmerman@colliercountyfl.gov>; Jennifer Blanco <iblanco@udtonline.com> Cc: SpoonerBrian <Brian.Spooner@colliercountyfl.gov>; BerriosMike <Mike.Berrios@colliercountyfl.gov>; Marly Ortega <mortega@udtonline.com> Subject: RE: New County Telephone System EXTERNAL EMAIL: This email is from an external source. Confirm this is a trusted sender and use extreme caution when opening attachments or clicking links. Hi Sue, 110 Thanks for letting me know. Attached is the updated formatted hardware quote. I received an error when trying to print too (probably the same error you were receiving). The section headers on the document were really messing with me so I just removed them and reformatted. It prints now. Hopefully it will do the same for you. Joe Goleniowski Sr. Account Manager '= UDT United Data Technologies Mobile 813.326.9324 Office 813.496.6298 Fax 813.515.7969 Web www.udtonline.com If you do not wish to receive a -mails from your UDT representative related to product or service offers, please reply to this e-mail with "unsubscribe" in the subject line. Confidentiality Notice: This email message and any files transmitted with it may contain confidential information intended only for the person(s) to whom this email is addressed. If you have received this email in error, please notify the sender immediately by phone or email and destroy the original message without making a copy. Thank you. From: ZimmermanSue <Sue.Zimmerman@colliercountyfl.gov> Sent: Monday, June 1, 2020 12:52 AM To: Joseph Goleniowski <igoleniowski@udtonline.com>; Jennifer Blanco <iblanco@udtonline.com> Cc: SpoonerBrian <Brian.Spooner@colliercountyfl.gov>; BerriosMike <Mike.Berrios@colliercountyfl.gov>; Marly Ortega <mortega@udtonline.com> Subject: [EXTERNAL] RE: New County Telephone System Joe Thank you for taking this on and sending these to me. I am home but I scheduled the Professional Service Agreement to print at the office and it appears that it was able to print. Unfortunately on the hardware agreement I still get the message that will not allow me to print. Also, when I try to block and copy to print one page at a time, there appear to be hidden cells on the left side that may be throwing this off still. I will have to confirm tomorrow when I get to the office, but wanted to let you know this right away. I will confirm when I get to the office in the morning that the Prof Service Agr printed okay. Thank you. 110 Respectfully, Sue Zimmerman, CPM Procurement Manager - Contracts Co*.r Count Procurement Services Division 3295 Tamiami Trail E. Naples, Fl. 34112 Phone: 239.252.8034 � OMM vV Collier County Procurement Services has partnered with BidSync to provide Free web -based Bidding services to its vendors, suppliers and contractors. Register Today at www.bidsync.com. For Registration Assistance, please contact BidSync customer service at: 1-800-990-9339 or Email: su000rt@bidsync.com. From: Joseph Goleniowski <ioleniowski@udtonline.com> Sent: Monday, June 1, 2020 12:37 AM To: ZimmermanSue <Sue.Zimmerman@colliercountyfl.Pov>; Jennifer Blanco <iblanco@udtonline.com> Cc: SpoonerBrian <Brian.Spooner@colliercountyfl.Pov>; BerriosMike <Mike.Berrios@colliercountyfl.Pov>; Marly Ortega <mortega@udtonline.com> Subject: RE: New County Telephone System EXTERNAL EMAIL: This email is from an external source. Confirm this is a trusted sender and use extreme caution when opening attachments or clicking links. Hi Sue, I just finished reformatting the two UDT documents. Is this enough margin? Let me know if this will work. If I need to add more margin, I can do it. FYI, our legal department will review the final edits in the morning and take care of the insurance requirements. Jennifer is out tomorrow but Marly is her backup and can review (copied her on this email). Joe Goleniowski Sr. Account Manager AA 1;W UDT United Data Technologies Mobile 813.326.9324 110 Office 813.496.6298 Fax 813.515.7969 Web www.udtonline.com MOO u If you do not wish to receive a -mails from your UDT representative related to product or service offers, please reply to this e-mail with "unsubscribe" in the subject line. Confidentiality Notice: This email message and any files transmitted with it may contain confidential information intended only for the person(s) to whom this email is addressed. If you have received this email in error, please notify the sender immediately by phone or email and destroy the original message without making a copy. Thank you. From: ZimmermanSue <Sue.Zimmerman@colliercountvfl.gov> Sent: Sunday, May 31, 2020 3:44 PM To: Joseph Goleniowski <ioleniowski@udtonline.com>; Jennifer Blanco <iblanco@udtonline.com> Cc: SpoonerBrian <Brian.Spooner@colliercountyfl.gov>; BerriosMike <Mike.Berrios@colliercountyfl.gov> Subject: [EXTERNAL] RE: New County Telephone System Joe We just need the margins adjusted so that we can print the documents — not sure if they can be half inch. Thank you. Respectfully, Sue Zimmerman, CPM Procurement Manager - Contracts CEO*r GOunt y Procurement Services Division 3295 Tamiami Trail E. Naples, FL 34112 Phone: 239.252.8034 Vy��� V '��yy�e�V Collier County Procurement Services has partnered with BidSync to provide Free web -based Bidding services to its vendors, suppliers and contractors. Register Today at www.bidsync.com. For Registration Assistance, please contact BidSync customer service at: 1-800-990-9339 or Email: support@bidsync.com. From: Joseph Goleniowski <ioleniowski@udtonline.com> Sent: Saturday, May 30, 2020 6:21 PM To: ZimmermanSue <Sue.Zimmerman@colliercountvfl.gov>; Jennifer Blanco <iblanco@udtonline.com> Cc: SpoonerBrian <Brian.Spooner@colliercountyfl.gov>; BerriosMike <Mike.Berrios@colliercountvfl.gov> Subject: RE: New County Telephone System 110 EXTERNAL EMAIL: This email is from an external source. Confirm this is a trusted sender and use extreme caution when opening attachments or clicking links. Hi Sue, Received your emails. Everything looks fairly straight forward on the UDT side. I see some additional indemnification language was added. Jennifer will have to review that language and the additional edits (which appear to be more grammatical or stating Collier BOCC as the County. But I think we are very close. In regards to the margins, how much space do you need on each side for the stamps when you print? Joe Goleniowski Sr. Account Manager `� UDT United Data Technologies Mobile 813.326.9324 Office 813.496.6298 Fax 813.515.7969 Web www.udtonline.com 0 in ©0 If you do not wish to receive a -mails from your UDT representative related to product or service offers, please reply to this e-mail with "unsubscribe" in the subject line. Confidentiality Notice: This email message and any files transmitted with it may contain confidential information intended only for the person(s) to whom this email is addressed. If you have received this email in error, please notify the sender immediately by phone or email and destroy the original message without making a copy. Thank you. From: ZimmermanSue <Sue.Zimmerman@colliercountyfl.gov> Sent: Saturday, May 30, 2020 3:35 PM To: Jennifer Blanco <iblanco@udtonline.com> Cc: Joseph Goleniowski <igoleniowski@udtonline.com>; SpoonerBrian <Brian.Spooner@colliercountyfl.gov>; BerriosMike <Mike.Berrios@colliercountyfl.gov> Subject: [EXTERNAL] FW: New County Telephone System Importance: High Jennifer: I missed including the attached Insurance Requirements on the previous email. Please provide us with a Certificate of Insurance reflecting the required coverage and reflecting the Certificate Holder shown as follows: COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS, 3295 Tamiami Trail E. Naples, FL 34112. 110 If you want to include the language on the attachment in the Professional Services SOW, you can do that as well. Should you have any questions, please let us know. Thank you. Respectfully, Please Sue Zimmerman, CPM Procurement Manager - Contracts CD*,-r C014ftt Procurement Services Division 3295 Tamiami Trail E. Naples, Fl. 34112 Phone: 239.252.8034 V��Cam YMV %A�Y Collier County Procurement Services has partnered with BidSync to provide Free web -based Bidding services to its vendors, suppliers and contractors. Register Today at www.bidsync.com. For Registration Assistance, please contact BidSync customer service at: 1-800-990-9339 or Email: support@bidsync.com. From: Carleton Case <Carleton.Case@colliercountyfl.gov> Sent: Saturday, May 30, 2020 12:59 PM To: ZimmermanSue <Sue.Zimmerman@colliercountyfl.Rov> Subject: FW: New County Telephone System Sue, I've updated the Insurance Requirements for this solicitation. Would you give me a call on this one. Thanks, Carleton Carleton Case, GBDs, CLTC RISK FINANCE MANAGER Risk Management Collier County Government 3311 Tamiami Trail East Bldg. D Naples, F134112 Voice: (239) 252-8089 Fax: (239) 252-8048 :E E-Mail: Carleton. Case(o)_colliercountyfl.gov. Take the Risk Management Customer Survey Please use your iPhone to access the below QR Code. Aim at it as if you were taking a picture of it; the Survey link will pop up. Clink on the link to access the survey! Ito Or.... Click the link below to rate our interaction: TAKE THE SURVEY From: ZimmermanSue <Sue.Zimmerman@colliercountyfl.Pov> Sent: Thursday, May 28, 2020 10:53 PM To: Carleton Case <Carleton.Case@colliercountyfl.gov> Subject: New County Telephone System Carleton The County has chosen to acquire a new phone system by piggybacking off of two GSA agreements. The vendor requires that we execute the attached quote for hardware with minor terms and conditions and the Statement of Work for professional services and installation. Please review the attached and, if insurance coverage is required, please provide the requirements on the attached UDT Insurance Reuirements form. Should you have any questions, please do not hesitate to call me. Thank you. Respectfully, Sue Zimmerman, CPM Procurement Manager - Contracts Co*.-r C0T4ftt Procurement Services Division 3295 Tamiami Trail E. Naples, FL 34112 Phone: 239.252.8034 Collier County Procurement Services has partnered with BidSync to provide Free web -based Bidding services to its vendors, suppliers and contractors. Register Today at www.bidsync.com. For Registration Assistance, please contact BidSync customer service at: 1-800-990-9339 or Email: support@bidsync.com@bidsync.com. Under Florida Law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by telephone or in writing. Ito A, TV U DT ACCOMPLISH MORE .0. �' Prepared for: Collier County Board of County Commissioners RFQ for Cisco VolP Solution Best and Final Offer(BAFO)—Hardware GSA Contracts Proposal Due Date: May 19th, 2020 @ 5:OOPM United Data Technologies 5426 Bay Center Drive Ste 725 Tampa, Florida 33609 800-882-9919 11 GA . AL 'WUE>■ i�L:tuf�7 t'L1;.11 i�)�?FtL COVER LETTER May 20t", 2020 UNITED DATA TECHNOLOGIES 2900 Monarch Lakes Blvd, Suite 300 Miramar, FL 33027 Phone:9543085100 Collier County Board of County Commission Attn: Brian Spooner 8075 Lely Cultural Pkwy Ste 217 Naples, Florida 34113 ,(--�n Number: 47426-2 Date: 0511012020 RE: Best and Final Offer (BAFO) - RFQ for Cisco VolP Solution: Hardware via GSA Contract UDT (United Data Technology) appreciates the opportunity to provide a Best and Final Offer (BAFO) response for the hardware, software, and licenses for the Collier County Board of County Commissioners (Collier BOCC) RFQ for Cisco VOID Solution. Our hardware pricing utilizes GSA Schedule #GS-35F-303DA and are subject to the Terms and Conditions of this schedule/contract vehicle. I InT'-, nnints of contact for this response are listed below: Name itle ddress elephone E-mail ntolin ice 900 Monarch Lakes 800-882-9919 )ssio(a�udtonline.com Cossio President Blvd Suite 300 Miramar, FL 33027 Joe Goleniowski Sr. Account 900 Monarch Lakes 813-326-9324 ' oleniowski udtonline.com Manager Blvd Suite 300 Miramar, FL 33027 Seymour Chajet Support 2900 Monarch Lakes 800-882-9919 scha'et udtonline.com Team Blvd Suite 300 Manager Miramar, FL 33027 Regarding this offer, I Antolin "Tony" Cossio, Vice President at UDT, am authorized to submit and bind the organization to the terms and conditions set forth in this Best and Final Offer quote. If there are any questions or concerns, please contact me using the information above. AWolin Cossio Antolin Cossio Vice President 110 'Cq 0 A�6 UNITED DATA TECHNOLOGIES t:;i�;�;c: fig 2900 Monarch Lakes Blvd, Suite 300 Number: Miramar, FL 33027 47426-2 U Plione: 9543005100 V ■ ;«„ -,.,, Date:05/1812020 Bill To: Ship To: Brian Spooner Brian Spooner COLLIER COUNTY BOARD OF COUNTY COLLIER COUNTY BOARD OF COMMISSISION Ref 7691 COUNTY COfti MISSISION 8075 Lely Cultural Pkwy 8075 Lely Cultural Pkwy Naples. FL 34113 Naples. FL 34113 Phone.(239)252-2635 Phone.(239)252-2635 Email. bean spooner@colliercounty0 gov GSA ContractNOS-38F-303DA Flex Contact Center I A -FLEX -CC Flex Contact Center S 0.00 1 $0.00 Mlr: Cisco '2 SVS-FLEX-SUPT-BAS Basic Support for Flex Plan $0.00 1 $0.00 Mfg: Cisco '3 A-FLEX-PJXPC Flex CC On -Premises UCCX Premium Concurrent Agent - Open Market $29.35 6000 S 176,100.00 Mfg: Cisco '4 A-FLEX-J-AGT-RTIJ On -Premises PCCE & UCCE. Hosted CCE & CCX Agent RTU $0.00 1 $0.00 Mfr. Cisco '5 A-FLEX-JX-AGT-PAK CCX Agent Product Authorization Key 11000 1 $0.00 Mfr. Cisco '6 A-FLEX-05-12X-K9 On -Premises UCCX Standard & Premium Media Kit v 12 0 $0 00 1 $0.00 Mfg: Cisco '7 A-FLEX-PJXP-AGT 12X On -Premises UCCX Premium Agent License v 12.0 $ 0 00 .000 $0.00 Mfr. Cisco '8 A-FLEX-PJX-SVR 12.0 On -Premises UCCX Standard & P►envum Server v 12 0 S 0.00 1 $ 0.00 Mir: Cisco Group Total $ 176.100.00 CCX 12.0 Media '9 CCX-12d iED-K9 CCX 12 0 Media 5 0 [t0 1 $0.00 Mfr. Cisco 110 CCX-12MEDiAKIT-K9 Oty I CCX Media Kit - NO LICENSES S 3{ (10 1 $35.90 Mfr: Cisco Group Total $36.90 SE7M-M5-Kg ' 11 BEMI-05-K9 Cisco Business Edition 7000M (1.15) Appliance. Export Rest( SW S 11.590.86 4 $46,363.44 fAfr: Cisco '12 CON-SNT-BE711.150 SNTC-8X5XNBD Cisco Business Edition 70001-1(1J5) Applia $282 43 20 $ 6,648.60 Mfr. Cisco ' 13 BE7K-PSU Cisco UCS 10504Y AC Power Supply (or Rack Server $0.00 8 $0.00 Mfr: Cisco ' 14 BE7K-NIC 1 Intel 050 thud Port IGb Adapter $0.00 8 $0.00 Mfg: Cisco ' 15 BE7K-PCIERISER Riser ►B incl 3 PCle slols (x8. x8, x8). all 51015 from CPU 1 5 0 00 4 $0.00 MI►: Cisco ' 16 BE7K-RAIDCTRLR Cisco 12G Modular RAID controller with 46B cache $0 00 4 $0.00 fnfr: Cisco ' 17 BE7K-DISK 3000E 1263 SAS ICK RPM SFF HDD $0.00 56 $0.00 Mfr: Cisco 118 R2XX-RAID5 Enable RAID 5 Setting $0.00 4 $0.00 Mfg: Cisco ' t9 BE7K-RAM 16GS DDR4.2666ddHz RDILD.WC4-213001single rankix4i 1.2v 5 0 00 24 $0.00 Mfg: Cisco eA A�6 UNITED DATA TECHNOLOGIES (.i`,(.o 1 10 2900 Monarch Lakes Blvd, Suite 300 Number: U E) Miramar, FL 33027 47426-2 Phone:9543085100 ac:%c.>r�vusr� 1-11->FIL Date:0511812020 '20 BE7K-CPU 2 6 GHz 61321140W 14C/ I9.25%IB Cache1DDR4 26661AHz $ 0.00 4 $ 0.00 fAfr: Cisco '21 VIRT-LIC-NONE Do not factory -toad a virtualrzation sollware license S 0.00 4 $ 0.00 Mir. Cisco '22 CAB-9K 12A-NA Porter Cord, 125VAC 13A NEIJA 5.15 Plug. North Amenca $ 0.00 $ 0.00 f4fr: Cisco Group Total $ 62.012.04 BE7H-M5•K9 '23 BE711-1.15-K9 Cisco Business Edition 7000H (t.I5)Appliance, Export Rest( SIV S 19,291.32 2 $ 38,582.64 Mir: Cisco '24 CON-SNT-BE79M5KH SNTC-8X5XNBD Cisco Business Edition 7000H 0.15) Applia $ 282.58 i (I $2,825.80 Mir: Cisco '25 BE7K-PSU Cisco UCS 1050W AC Power Supply for Rack Server $ 0.00 4 $ 0.00 Mir: Cisco '26 BE7K-NIC I Intel 650 Grad Port IGb Adapter $0.00 4 $ 0.00 MW Cisco '27 BE7K-PCIERISER Riser IB incl 3 PCie slots W. A x8). all slots from CPU 1 S 0 00 2 $ 0.00 Mir: Cisco '28 BE7K-RAIDCTRLR Cisco 126 Modular RAID controller with 4GB cache $ 0.00 2 $ 0.00 Mir: Cisco 129 BE7K-DISK 30013E 126 SAS 10K RPM SFF HDD $ 0.00 48 $ 0.00 61fc Cisco '30 R2XX-RAID5 Enable RAID 5 Setting 11000 2 $ 0.00 r.11r: Cisco '31 BE7K-RAI,1 16GB DDR4-2r66-I.1Hz RDIMPAIPC4.213001single rankrx41 L2v $ 0 00 24 $ 0.00 Mfr: Cisco 32 BE7K-CPU 2.6 GHz 61321140IV 14C! 19.25MB Cache: DDR4 2666f11,1z $ 0.00 4 $0.00 Mrr: Cisco '33 VIRT-LIC-NONE Do not factory -load a virtuakzation software license S 0 W 2 $ 0.00 Mir. Cisco '34 CAB-9K 12A-NA Porter Cord. 125VAC 13A NEL1A 5-15 Plug, North Amenca $ 0 lio 4 S 0.00 MW Cisco Group Total $ 41,408.44 Cisco ISR 4451 UC Bundle a5 I.SR4 4 5 1 -X -Vi K9 Cisco ISR 4451 UC Bundle. PVDM4.64, UC Lit $ 8,832 51 4 6 35.330.04 Mir: Cisco '36 CON-SNT-ISR4451-X SNTC-8X5XNBD Cisco ISR 4451 UC Open Market S 1,339.08 20 S 26.781.60 (dirt Cisco '37 SL-44-IPB-K9 IP Base License for Cisco ISR 4400 Series S 0 00 4 $ 0.00 Mir: Cisco '38 PVDI,14-64U 128 PVDL14 64-channel to 128-channel factory upgrade S 1.148.78 4 $4.695.12 Mir: Cisco '39 PWR-4450-AC AC Power Supply for Cisco ISR 4450 and ISR4350 $ 0.00 4 $0.00 Mir. Cisco 140 PIVR-4450-ACt2 AC Power Supply (Secondary PSI for Cisco ISR 4450 $ 287.20 4 S 1,148.80 Mfr: Cisco '41 CAB -AC AC Power Cord (North America). C13, NEMA 5.15P, 2.1m $ 0 00 $ 0.00 Mrr: Cisco '42 MELI-FLSH-813 8G eUSB Flash Memory for Cisco ISR 4430 $ 0 00 4 $ 0.00 Mir: Cisco '43 MEl-4400-DP-2G 213 DRAM i 1 DIIAM) for Cisco ISR 4400 Data Plane S 0 00 4 $ 0.00 Mir: Cisco 90 AUNITED DATA TECHNOLOGIES;�;f;,, 110 2900 Monarch Lakes Blvd, Suite 300 Number: NVU01 Miramar, FL 33027 47426-2 Phone:9543005100 r q '44 SL-44-1,]C-K9 Unified Communication License for Cisco ISR 4400 Series $0 00 4 $0.00 Mfr: Cisco '45 POE-COVER-4450 Cover for empty POE slot on Cisco ISR 44`0 S 0.00 8 $0.00 Mfg. Cisco '46 NIM-BLANK Blank faceplate for NII,I slot on Cisco ISR 4400 $ 0.00 8 $ 0.00 Mfr. Cisco '47 ME1:11-44.4G 46 DRAM (I x 4G) for Cisco ISR 4400 S 0 W 4 $ 0.00 Mfr: Cisco '48 Sr:1S-BLANK Removable faceplate for SM slot on Cisco 2900,3900,4400 ISR $0.00 8 $ 0.00 Mfr: Cisco 149 CUBE-T-RED CUBE - I Redundant Trunk Session License $44.87 600 $ 26.922.00 Mfr: Cisco 'S0 CON-ECh1U-CUBETRDE St.VSS UPGRADES CUBE Redundant Trunk Single Session - 1 $ 13,54 3000 $ 40.620.00 MIF: CISCO '51 SISR44000K9-166 Cisco ISR 4400 Series IOS XE Universal S 0.00 4 $ 0.00 Mfr: Cisco '52 Nlf.1-2L1FT-T IIE t 2 port Mululiex Trunk VoicerClear-channel Data T VE I module $816.71 4 $ 3.266.84 Mlr: Cisco 153 PVDI,14.11A 64-channel DSP module S 1.99191 4 $ 7.927.64 Mfr: Cisco Group Total $146,592.04 Phones 'S4 CP-8845-K9= Cisco IP Phone 8845 S 206A2 476 $ 98.255.92 Mir: Cisco '55 CP-8811-K9= Cisco IP Phone 8811 Series $159.75 2352 S 375,732.00 Mfr: Cisco 1S6 CP-8821-0-BUN Cisco Unified Wireless IP Phone 8821. tVoild Mode Bundle Open Market $249.05 8 $1,992.40 MIr: Cisco '57 CP-P4VR-8821-NA Cisco 8821 Por;er Supply for North America S 0.00 8 $ 0.00 Mir: Cisco 158 CP-BATT-8821 Cisco 8821 Ballery. EMended S 0.00 8 $ 0.00 Mfr. Cisco 'S9 CP-8832-11(9 Cisco 8832 in Charcoal snlh accessories for North America Open Market $ 617.47 40 $ 24,698.80 MIr: Cisco 60 CP-8832-POE Cisco IP Conference Phone 8832 PoE Accessories for Worlch-side $0.00 40 $ 0.00 Mfr: Cisco '61 t',P-8865-K9= Cisco IF Phone 8865 S 285 40 150 $ 42,810.00 Mir. Cisco 162 CP-8800-V-KEf:1= 8800 Series Video KEI.I, 28 Button Open Market S 13157 150 $ 19,735.50 h111: Cisco Group Total S 563,224.62 VG Gateways '63 VG310 Modular 24 FXS Port VoiP Gateway with PVD133.64 Open Market S 2,214.EO 10 $ 22,149.90 Mir: Cisco '64 CON.SNT VG3101CV SNTC-BX5XNBD Cisco V13310 - f loduiar 24 FXS Port Voice S 279.37 50 $13,968.50 Mfr: Cisco '65 SVG3XUK9.15603fd Cisco VG3X0 UNIVERSAL $ 0 03 t0 $0.00 Mir: Cisco 166 1.10.1-CF-256MB 2561.18 Compact Flash for Cisco 1900, 2900, -M00 ISR 5 0 00 10 $ 0.00 Mfr: Cisco '67 CAB -AC AC Power Cord (North America), C13, NEMA 5-15P. 2 Im $ 0.00 10 $ 0.00 Mfr: Cisco ' O 110 UNITED DATA TECHNOLOGIES CiC>Cn 2900 Monarch Lakes Blvd, Suite 300 Number: Miramar, FL 33027 4742fi-2 �T Phone:9543085100 Date: 05/18/2020 Description pirlas ally, '68 PVDM3-64 64-channel high -density voice DSP module S 0.00 10 $ 0.00 61fr. Cisco TO SL V(3aX0-IPB-K9 Cisco V63XO IP Base License $ 0.00 10 $0.00 Mir: Cisco '70 SL-VG3X0-UC-K9 Cisco VG3X0 Unified Communications License S 0 00 10 $0.00 Miff: Cisco '71 VIC24FXO Four -port Voice Interface Card - FXO (Unive(sal) Open Market S 450 1H 10 $4.501.80 Mir: Cisco '72 VG320 Modular 48 FXS Port VoIP Gateway w61h P %IDL13-128 S 4,415.64 4 S 17.662.56 Mir: Cisco '73 CONSNT-IIG3201CV SNTC-8X5XNBD Cisco V6320 - Modular 48 FXS Port Voice Open Market $579.19 20 S 11,683.80 Mir: Cisco '14 SV63XU0.1560 3 Cisco V63XO UNIVERSAL $0.00 4 $0.00 idfr. Cisco '75 MEM-CF-2515MB 2561.18 Compact Flash for Cisco 1900, 2900, 3900 ISR S 0.00 4 $0.00 Milc Cisco 176 VIC2.4FXO Four -port Voice Interface Caid - FXO (Universal) Open Market S 4W.18 S 1.800,72 BSic Cisco '77 CAB -AC AC Power Cord (North America). C 13, NEMA 5.15P, 2.1m $0 00 4 $0.00 Mfr. Cisco '78 PVDid3.128 128-channel high -density voice DSP module $0 00 4 $0.00 Mir: Cisco '79 SL-VG3X0-IPB-K9 Cisco VG3X0 IP Base License S 0 00 4 $ 0.00 iIfr: Cisco '80 SL-VG3X0-UC-K9 Cisco VG3X0 Unified Communicalions License S 0.00 4 $ 0.00 Mir: Cisco 181 VG450.144FXS;K9 Cisco VG450 144 FXS Bundle S 11.683 50 1 $ 11,683.50 h1fr. Cisco '82 CON-SNT-VG45XK 14 SNTC-8X5XNBD Cisco V64'A 144 FXs Bundle S 1,532.00 S 7,660.00 hill. Cisco '83 SL44-IPB-K9 IP Base License for Cisco ISR 4400 Series S 0.00 1 $0.00 Mir: Cisco '84 SL-VG450-UC-K9 Uniied Communication License for VG450 Series S 0.00 $0.00 Mir: Cisco 185 ACS-4460-FANASSY Cisco ISR 4460 Fan Assembly $0.00 1 $0.00 Mfr. Cisco '86 MEM-4460-01"46 413 DRAM for Cisco ISR 4460 Data Plane $0.00 $0.00 Mir: Cisco '87 NEI.i4460-8(3 86 DRAi.I t 1 DILIM) for Cisco ISR 4460 S 0.00 i $0.00 Mir: Cisco '88 POE-COVER-4450 Cover for empty POE slot on Cisco ISR 4450 $0.00 2 $0.00 Mir: Cisco '89 NIM-BLANK Blank faceplate for NIi.1 slot on Cisco ISR 4400 S 0.00 2 S 0.00 Mir: Cisco 190 PWR-4460.650-AC2 Redundant 650W AC Power Supply for Cisco ISR 4461 S 179.50 S 179.50 ".1fv Cisco 'cil CAB -AC AC Power Cord (North America), C13. NEMA 5-15P. 2.1m S 0 00 2 $0.00 Mir: Cisco '92 RNFI-4460.650-AC 65OW AC Power Supply for Cisco ISR 4461 g 0 00 1 $0.00 Mfr: Cisco 193 SM-X-72FX$ Fixed Port High Density Analog Voice Sefvicel.lodule for ISR4K y 0 00 2 $0.00 Mir: Cisco R-0 110 UNITED DATA TECHNOLOGIES Is" 2900 Monarch Lakes DSuife 300 Number:er: Number: Miramar, FL 27 330 47426-2 DT Phone: 9543327 Date: 05118/2020 \CLfT1-7 L'LI'�Il f-,... r•1 /.. Mfr. Part DescriptionItem '94 Nlf:l-4FX0 4-poll Network Interface Module - FXO (Universal) S 358.99 1 $358.99 Mfr. Cisco '95 SVr,450UK9- I610 Cisco VG450 Series IOS XE UNIVERSAL S 0 00 1 $0.00 hill: Cisco Group Total $ 91.549.27 ATA 'c>5 ATA 191-K9 2-Port Analog Telephone Adapter Open Market S 75.91 25 $1,897.75 Mfr: Cisco '97 CON-SNT-ATA 191KT SNTC-8X5XNBD2-Port Analog Telephone Adapter $9.77 125 $1,221.25 Mfr. Cisco '98 ATA 191-CLIP-NA Power Clip for ATA 191 and ATA 192. North America S 0.00 25 $ 0.00 t1fr: Cisco Group Total $3.119.00 Vmware 9<i Vh1W-VSP-1STD-SA= Vfaerare vSphere � � Standard ( I CPU). 5-yr. Support Required S 13150 00 8 $5.200.00 Mlr: Cisco ' 100 CON-ISV I :rSXST05A VSphere Standard for I CPU: ANNUAL List 5-YR Regd S 285 5n 40 $11,422.40 Mfr: Cisco ' 101 UCS-VI.IW-TERLIS Acceptance of Terms, Standalone VIXV License for UCS Servers "Open Market" S 0.00 8 $0.00 Mfr. Cisco ' 102 VMW-VCS-STO-5A= Vmware vCenter 6 Server Standard. 5 yr support required $3 916.33 1 $3,916.33 I'Afc Cisco ' 103 CON-ISV I-VCXSTD5A VCenter Server STD for vSphere 1-Inst• ANNUAL List 5-YR Reqd Open Market S 1,443.09 5 $ 7,216.45 htfr: Cisco ,104 UCS-VOW-TERIAS Acceptance of Terms, Standalone VLP.4r License for UCS Servers "Open Market" S 0.00 1 $0.00 Mir: Cisco Group Total $27,754.18 Training Credit ' 105 TRN-CU1004 1 Training credit Expiresin I yr Team Caplam required "Oxen Market" S'?1 4(; 5i?0 $61.217.60 fAfr: Cisco Group Total $51,217.60 A -Flex Public Sector ' 106, A-FLEX-PUBLICSECT Flex Public Sector $0 00 1 $0.00 Mir: Cisco ' 107 SVS-FLEX-SUPT-BAS Basic Support for Flex Plan S 0.00 1 $0.00 Mir. Cisco t0 + A-FLEX-I.IEET-ENT Cloud Meetings Entitlement S 0 00 3360 $0.00 Mir: Cisco 1109 A-FLEX-P-COMMON 12X Common Area v 12 License (1) S 0 00 560 $0.00 Mfr. Cisco ' 110 A-FLEX-EXP-E Enable Expressway-E Feature Set (I1 $0.00 8 $0.00 fllfr: Cisco 111 A-FLEX-EXP-AN Enable Advanced Networking Option (1) S 0.00 8 $0.00 Mfr: Cisco ' 112 A-FLEX-P-ESS-12X Essential v12 License (1) $0.00 280 $0.00 Mfr: Cisco 1113 A -FLEX -SW- I2X-K9 On -Premises 8 Partner Hosted Calling SW Bundle v 12 (1) $ 0.00 1 $0.00 Mir: Cisco ' 114 A-FLEX-EXP-ROOM Expressway Room Registration 11) S 0 00 28 $0.00 Mir: Cisco UNITED DATA TECHNOLOGIES 118 C'isc') 2900 Monarch Lakes Blvd, Suite 300 Number: Nr� Miramar, FL 2 U 0 08510 Phone: 9543085100 Date:05/18/2020 511812 .�_t�r•,.u+,�� r-,or+r ' 115 A-FLEX-EDGAUD-USER A -FLEX 1`tebex Edge Audio $0 00 280 $0.00 h11r: Cisco 1116 A-FLEX-EXP-DESK Expressway Deskphone Registration (1) C 0.00 3M+ s ;+ $ 0.00 hilr. Cisco ' 117 A-FLEX-P-UC1,1-12X Unified Communications r.fanager 02 License 11) S 0.00 `+?r0 $0.00 hifc Cisco 1118 A-FLEX-EXP-TURN 1800 TURN Relay Option (1) $0.00 $ 0.00 rd1r. Cisco 1119 A-FLEX-EXP-GW Enable GN! Fealure iH323-SIP) (1) S 0.00 16 $ 0.00 PAW Cisco ' 120 A-FLEX-P-UCXN-12X Unity Connection v 12 License $0 00 33CO $ 0.00 fAfr. Cisco ' 121 A-FLEX-TOLL-DIALIN Lleetings Toll DW-In Audio (1) S 0.00 280 $0.00 Mfr: Cisco ' 122 A-FLEX-FILESTG-ENT File Storage Entitlement S 0 00 A7200 $ 0.00 Mlr: Cisco ' 123 A-FLEX-EXP-PAK Expressway Product Authorization Key (►) S 0.00 1 $0.00 Mfr. Cisco ' 124 A-FLEX-EXP-RL1S Expressway Rich Media Session (1) S 0.00 140 $ 0.00 Niff: Cisco ' 125 A-FLEX-CUCILYNC CUCILYNC (1) S 0.00 336 $0.00 N11r. Cisco ' 126 A-FLEX-Th1S-PAK TNS Product Authorization Key (1) S 0.00 1 $0.00 h1fr: Cisco '127 A-FLEX-ER-I2X-K9 Emergency Responder Sl'! Bundle v12 f 1) $0 00 1 $ 0.00 hth: Cisco ' 128 A-FLEX-TEAS-SN TUS Serial Number 1 I j S 0 00 I $0.00 rdfr: Cisco '129 A-FLEX-EAPL2-AUr.1 En1W On-Prenuses Calling Tier 2 purchased sr Al.) Neelings (1 ) Open 1.11(ket S 2.90 168000 S 487,200.00 rnfr. Cisco ' 130 A -FLEX -JABBER Jabber (1) $0.00 1400 $0.00 rAB: Cisco ' 131 A-FLEX-EXP-KEY Expressway Release Key 11) S 0.00 1 $ 0.00 Mfr. Cisco ' 132 A-SPK-VOIP Included VolP (1) $0.00 1 S 0.00 P.M: Cisco ' 133 A-FLEX-AUCM2-EAL AV Cloud ideetings Tier 2 purchased with EMW Calling (1) Open Ma►kert $18.24 16800 5 306,432.00 rAfr. Cisco ' ►34 A-FLEX-Th1S-250USR TL1S 250 System License (1) S 0 00 11 $0.00 61fr: Cisco ' 135 A-FLEX-EXP-SERIES Enable Expressway Series Feature Set (1) $0.00 16 $ 0.00 h11c Cisco 136 A-FLEX-P-ER-12X Emergency Responder v 12 License I I ) $0.00 8400 $0.00 rnfr: Cisco ' 137 A-FLEX-rASG-ENT r.lessaging Entitlement S 0 00 3360 $0.00 hlfc Cisco ' 138 A-FLEX-DEVREG-ENT Cloud Device Registration Entitlement S 0.00 33CO $ 0.00 Mfr: Cisco '139 A-FLEX-SP.1E-12X 9- r v 12 (1) Session Manager $0.00 1120 $0.00 rAfr: Cisco ' 140 A-FLEX-TrviS-API TMS Inlegrabon API with Lticrosolt Exchange 11) S 0.00 1 $0.00 rrfr: Cisco Group Total $ 793,632.00 �U MT Customer Comments GSA Contract#GS-35F-303DA Quote Valid Until: 07/18/2020 Payment Details Delivery Details Pay by: Company PO Delivery Payment Term Due upon Receipt Terms and Conditions UNITED DATA TECHNOLOGIES 2900 Monarch Lakes Blvd, Suite 300 Miramar, FL 33027 Phone:9543085100 Number: 47426-2 140 item(s) Sub -Total S 1,946,645.09 Tax @ 7% $0.00 Freight as applicable Total S 1,946,646.09 t'I Tax exempted Panlsl Shipping and Shipping via: Shipping via: Delivery This quotation is in U.S Dollars, This quotation expires 60 days from the date shown on the first page. Amounts quoted are for credit terms or cash payment only. Sales tax and freight are provided on this quote as an estimate only. Final amounts charged may differ. I. This document governs the required terms and conditions to be included in all UDT sales quotes, subject to a written agreement entered into between the Parties, which terms and conditions contained therein shall control. II.Payments are due upon receipt of a proper invoice and in compliance with Chapter 218, Fla. Slats., otherwise known as the 'Local Government Prompt Payment Act.' Any late interest fees shall be pursuant to Section 218.74, Fla. Stat. III. For all quotes including licensing, the products End User Licensing Agreement (EULA) must accompany the quote. IV. Upon completion and/or delivery of the products, or the completion of portions and/or the delivery of the products, UDT shall provide a Letter of Completion to the client that certifies to be executed by both parties. .Please refer to Terms and Conditions of GSA Contract Number GS-35F-303DA. United Data Technologies is an Equal Opportunity Employer. Returns on customized product configurations will not be accepted unless manufacturer approved. Remainder of Page Left Intentionally Blank Signature Page Follows 110 110 UNITED DATA TECHNOLOGIES 2900 Monarch Lakes Blvd, Suite 300 Miramar, FL 33027 Phone:9543085100 Number: 47426-2 Date: 05/18/2020 IN WITNESS,WHEREOF, the parties hereto, by an authorized person or agent, have executed this Agreement on the date and year first written above. ATTEST: .J �w Crystal K. Rn Q tiL urt & Comptrollel�l� • , 1, - s signa'o�y;� By:. — Dated: (SEAL) Contractor's "itesses Contr-actor's First Witness KI Type/print witness name Contractor's Second Witness Type/print witness name as to F Co Attorney nd Legality iL- BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA B Burt L. Saunders , Chairman Contractor Signatu e Type/print signature and title Item # Agen Datebra _ a W sZ.._>ZL/ Date Rec'd Print Name W. Ito RFQ for Cisco VoIP Solution Best and Final Offer(BAFO)—GSA Contract: Professional Services Proposal Due Date: May 19th, 2020 @ 5:OOPM United Data Technologies 5426 Bay Center Drive Ste 725 Tampa, Florida 33609 800-882-9919 A�k *UD I nL%. U I I I'L. 141 I P)UIII Bill To: Brian Spooner COLLIER COUNTY BOARD OF COUNTY COPAMISSISION Ref:7691 8075 Lely Cultural Pkvry Naples, FL 34113 Phone:(239)252.2635 Email: brian.spooner(a?colliercountyfl.gov United Data Technologies, Inc. A� , 1 SOW # 00003524 >UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved "L4M' "»��" UNITED DATA TECHNOLOGIES Professional Services 2900 Lk-narrh Lake: BIA, Suite ?00 hliramar, FL 33027 Number 48708 Phone.U543085100 Date 0511912020 GSA Schedule #GS•36F•538-GA under PDA Professional Services 'I PS•AT•01 Professional Services - Detailed Scope of bVork (SOW) attached. Mfr: UDT 1 Item(s) Quote Valid Until: 0611812020 Payment Details Pay by: Company PO Payment Term Due upon Receipt Terms and Condltions GSA Schedule #(3S-35F-538•GA under PDA Prepared by: Seymour Chajet Email: seymour.chajet@udtonline.com Ship To: Bnin Spooner COLLIER COUNTY BOARD OF COUNTY COLIMISSISION 8075 Lely Cultural Pkwy Naples, FL 34113 Phone:(239)252-2635 S 493.22.5.38 1 $ 493,225.38 Group Total $ 493.225.38 Sub -Total $ 493.225.38 Freight as applicable Tax @ 7% $ 0.00 Total $ 493.225.38 {') Tax exempted Part(s) Shipping and Delivery Details Shipping via Delivery Phone:9543085100 United Data Technologies, Inc. Ax 110 SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved ACCOMPLISH MORE Professional Services Statement of Work Prepared for COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS Collier BOCC Cisco VOIP Solution Created: Revision 1.8 2 `r United Data Technologies, Inc. 1 1 0 SOW # 00003524 `�`��* UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved Table of Contents 1. PROJECT CONTACTS.............................................................................................................................................4 2. PROJECT BACKGROUND AND SUMMARY......................................................................................................4 3. PROJECT DELIVERY AND TIME ESTIMATES: ................................................................................................ 6 4. PROJECT TASKS: ...................................................................................................................................................... 7 5. OUT OF SCOPE....................................................................................................................................................... 28 6. COUNTY RESPONSIBILITIES: ............................................................................................................................ 29 7. BILLING SCHEDULE AND PAYMENT TERMS...............................................................................................29 8. SCHEDULING AND WORK HOURS...................................................................................................................31 9. GENERAL ASSUMPTIONS...................................................................................................................................31 10. PROJECT DELAYS.................................................................................................................................................34 11. CHANGE REQUEST PROCESS: ........................................................................................................................... 34 12. SIGNATURES...........................................................................................................................................................35 EXHIBITA: CHANGE ORDER FORM.........................................................................................................................37 EXHIBIT B: MILESTONE COMPLETION FORM..............................................................................38 3 ;c A United Data Technologies, Inc. SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020All Rights Reserved This Statement of Work ("SOW"), effective as of , 2020 by and between United Data Technologies, Inc., a Florida corporation ("UDT" or "Contractor") with its registered office address at 2900 Monarch Lakes Blvd, Ste. 300, Miramar, FL 33027 and COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS ("Client" or "County") with its registered office address at 3299 Tamiami Trail E., Naples, FL 34112 (each a "Party" and together the "Parties"). Professional Services provided under this SOW are subject to the Terms and Conditions of GSA Schedule #GS-35F-538-GA under Participating Dealer Agreement ("PDA"). UDT is an authorized dealer under the aforementioned GSA Schedule. PROJECT CONTACTS 2. PROJECT BACKGROUND AND SUMMARY Collier County is situated in Southwest Florida and comprises Naples, Immokalee, Marco Island. It is the largest county, by land area in Florida. The Board of County Commissioners (BOCC) c/o Information Technology and telecom Division ("IT")has decided to replace its legacy Avaya PBX with a new Cisco Unified Communications Solution. The Cisco solution will meet the County's immediate needs now and will allow the County to add additional functionality in the future. This statement of work details the professional services being proposed by UDT to deliver a fully managed phone system migration. The services are inclusive of all tasks related to planning, preparation, deployment, documentation, training, and post -migration support. 2.1. Project Locations(s): The Project will be inclusive of the following locations. Main Campus: 13 sites Bldg. F (Admin / Main PBX) Main Data Center 51h Floor (LARGE)* Bldg. B (HR) (SMALL)* Bldg. C1 (Tax) (SMALL)* Bldg. C2(Procurement) (SMALL)* Bldg. D (RISK) (SMALL)* Campus CAT Station -(Remote)* Bldg. L (Courthouse) (G650 Gateway) (LARGE)* (Call center here) + Bldg. M (Museum) (SMALL)* Bldg. G (Fitness) (REMOTE)* 4 0(, United Data Technologies, Inc. D SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved Bldg. K (Chiller) (REMOTE)* Courthouse Annex (LARGE)* Bldg. W (Facilities)(Medium)* Bldg. H (Health) (G650 Gateway) (LARGE)* ESC (PBX Redundant Pair) Main Data Center 4t" Floor (G650 Gateway) (LARGE)* Elections (SOE) (G650 Gateway) (MEDIUM)* Property Appraiser (G650 Gateway) (MEDIUM)*(Call center here) + UBCS Mercantile (G650 Gateway) (MEDIUM)* (Call center here) GMD (G650 Gateway) (Large)* (Call center here) + Transportation (MEDIUM)* Fleet (G650 Gateway) (SMALL)* Naples Landfill (SMALL)* Naples Recycling (SMALL)* Immokalee Landfill (REMOTE)* Parks & Recreation Veterans (REMOTE)* Parks & Recreation Max Hasse (REMOTE)* Parks & Recreation Sugden (REMOTE)* North Water Plant (SMALL)* South Water Plant (SMALL)* Naples Depot Museum (REMOTE)* Marco Museum (REMOTE)* Immokalee Fleet (REMOTE)* Pelican Bay Reuse (REMOTE)* Immokalee Sports complex (REMOTE)* Immokalee Road & Bridge (REMOTE)* Domestic Animal Services (DAS) (SMALL)* (Call Center here) + Roberts Ranch Museum (REMOTE)* Orange Blossom Library (SMALL)* Central Avenue Library (SMALL)* Tax Collector DL office (SMALL)* South Horseshoe (SMALL)* MESA (REMOTE)* NERDC (North East Recycling) (REMOTE)* Golden Gate Reclamation (REMOTE)* SCWFRF South Wastewater (SMALL)* NWRF North Wastewater (SMALL)* Golden Gate Utility Billing (REMOTE)* Parks & Recreation Santa Barbara (SMALL)* Everglades Library (REMOTE)* Marco Island Library (REMOTE)* Vanderbilt Library (REMOTE)* East Naples Library (REMOTE)* Estates Library (REMOTE)* Immokalee Library (REMOTE)* United Data Technologies, Inc. SOW # 00003524 UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved Eagle Lakes (REMOTE)* Parks & Recreation Freedom Park (REMOTE)* Parks & Recreation Margood Park (REMOTE)* Marco Island Recycling (REMOTE)* EMS 76 (REMOTE)* Everglades Museum (REMOTE)* Eagle Creek Clerks office (REMOTE)* Medflight (REMOTE)* CAT Radio road (SMALL)* (Call Center here) + North Collier Government Center (SMALL)* EMS 30 (REMOTE)* Immokalee Health Department (SMALL)* Shirley Street (SMALL)* Immokalee Courthouse (REMOTE)* Road and Bridge Davis (SMALL)* Golden Gate Community Center (SMALL)* EMS 75 (REMOTE)* Immokalee Community Park (REMOTE)* Parks & Recreation East Naples park (REMOTE)* Parks & Recreation Vineyards park (REMOTE)* University Extension Immokalee (SMALL)* North Collier Regional Park (NCRP) (SMALL)* South Regional Library (SMALL)* Immokalee Code Enforcement (REMOTE)* A it ,- a UDT 3. PROJECT DELIVERY AND TIME ESTIMATES: The engagement is expected to consist of up to 365 days. The official project kickoff meeting will be scheduled within 10 business days upon contract execution. A project schedule shall be provided to the County within 10 business days upon completion of the official project kickoff meeting. The above timeline is an estimate assuming thei-e ai•e no delays due to unforeseen issues. # • IMMI i'i71t11�J11i� CONSULTATIVE PROJECT APPROACH e "I" i �♦ Af I #TRADITIONAL CLOUD PROJECT 1z\/N t •N PLAN 8 COMPLETION \ `u' / DESIGN ev , % INFRASTRUCTURE SERVICES j PROJECT IMPLEMENTATION I 6 CCCA�� 110 United Data Technologies, Inc. SOW # 00003524 1VUDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved UDT has adopted a project delivery methodology to provide our clients with an expectation of how UDT will approach each stage in a project's lifecycle; from project initiation to project completion. 4. PROJECT TASKS: Milestone I: Kickoff and Equipment Inventory • UDT Internal Kickoff Meeting • Official Project Kickoff • Review Project Objectives, Milestones, and Tasks • Identify Project Stakeholders • Discuss Project Methodology • Discuss timelines and milestones • Identify project escalation procedures • Discuss Change order Process • Equipment inventory and validation of all equipment received Milestone 2: Planning and Preparation Core Systems Planning: • Review Network configurations and make recommendations for best practice • VLAN design • IP Address schema • QOS • SNMPv3 • Best practice for Switch and CUBE gateway security • UC Core Systems Planning • UC Solution Design Meeting(s) • Legacy Discovery and information gathering • Gather PSTN information from customer and/or legacy phone system • IVR Call Flow Creation • Planning for Integrations • Enhanced 911 locations • RightFax • NICE Call Recording • Analog Paging systems • Data Center walkthroughs (ESC and Main Campus) • Validate environmental conditions meet the deployment requirements • Define Testing Criteria for the following Deployment Phases • Core Deployment • Contact Center Deployment • SIP and Avaya Integration • 3`d Party tools integration • Site Migrations • Design Documentation Creation and review • Design Document Review and Sign -off meeting 70 United Data Technologies, Inc. S I D SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved Preparation: • Rack/Stack telecom equipment • 6 BE7K Host Servers • 4 4451 ISR Gateways • Equipment burn -in for at least 48 hours • Acquire licenses, software, and contracts required for installation • Upgrade devices as needed to be on the Iatest stable software • Provision WebEx domain and review admin portal and WebEx administration Milestone 3: Core systems Deployment • Deploy Cisco UC applications • 8 Cisco Communications Manager servers • 2 Cisco Unity Connections Server • 2 Cisco Emergency Responder Server • 2 Cisco Instant Messaging and Presence Server • 2 Contact Center Servers • 1 Cisco Paging Server" • VCS Expressway MRA/13213 solution • Apply licensing to Smart Account. • Register UC servers with Cisco Smart Account portal • Cisco Communications Core Configuration • Activate Services • Configure Servers to run in Active -Active HA • Configure Call Manager groups • Configure Enterprise Settings • Configure Service Parameters • Configure Locations • Configure Regions • Configure Media Resources • Configure Media Resource Groups • Configure Media Resource Group Lists • Configure Device Pools • Configure Gateways for SIP termination • Configure Gateway HA configuration • Configure Gateway PRI Failover • Configure system partitions • Configure Calling Search Spaces • Configure Call routing and Enterprise Dial plan • Configure AD Integration • Configure User Templates • Configure Device Templates • Configure Button Templates • Configure Softkey templates • Configure Settings for Jabber integrations • Configure Self -Provisioning 8 > 110 United Data Technologies, Inc. SOW # 00003524 ZUDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Cisco Instant Messaging and Presence Core Configuration • Activate Services • Add Servers as Active -Active or Active -Standby Configuration based on Design decisions • Configure Jabber ID suffix • Configure Instant Messaging and Jabber integration with Cisco Communications Manager • Customize Jabber configuration XML file to permit or deny specific features • Configure SIP Integration between IM&P and Cisco UC Servers • Cisco Unity Connection Core Configuration • Activate Services • Configure Servers to run in Active -Active HA mode • Configure AD integration • Configure User templates • Configure Exchange Integration (Unified or Integrated) • Configure restrictions for outbound dialing • Configure/Customize directory handler(s) • Integrate Unity Connection with Cisco Unified Communications Manager via SIP • Unify Cisco UC PIN and Unity Connection PIN • Emergency Responder Core Configuration • Activate Services • Configure CER for failover • Configure CER integration with Cisco Unified Communications Manager • Partitions • Calling Search Spaces • CTI Route Point • CTI ports • Administration User • Add Network Switch IPs • Add SNMP v3 String for Cisco Unified Communications Manager • Add SNMP v3 String for Switches • Create up to 80 Emergency Locations • Create Emergency contacts for E-mail, phone, and or SMS notification • Create DID mappings to Locations (ELIN) • Assign Switches/Switch ports to Emergency Locations or Assignments based on Subnet depending on the design discussion • Contact Center Core Configurations • Activate Services • Sign Tomcat Certificate with Internal or External Certificate Authority Server • Configure Contact Center for HA Failover • Configure Contact Center integration with Cisco Unified Communications Manager • Cisco Mobile and remote access • Work with Customer's Windows and Security teams to configure the pre- requisites for the MRA deployment: 9 ic( x United Data Technologies, Inc. j D SOW # 00003524 W UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved Create required DNS A records Create required SRV records Create 2 DMZ networks • configure firewall rules as discussed during the design phase • Disable any SIP fix -up or ALG rules • Assign a public IP address for the MRA/Expressway and create a 1:1 NAT to outside DMZ VCS-Expressway-E address • Provide a publicly signed certificate for TLS communications • Deploy (1) VCS Expressway-C server in the internal network • Deploy (1) VCS Expressway-E server in the DMZ Networks • Configure the IP address, DNS, NTP, and routing for the Expressway servers • Generate the Certificate signing requests • Complete the required configuration steps for MRA • Create the Secure trunk between The Expressway-C and Expressway • Add the connections to the Communications Manager and Unity Connection • Validate the A and SRV records on the internal and external DNS zones are resolving correctly • Validate the configuration is set up as expected • Configure Cisco CUCM and Expressway for B2B communications • Create routing rules and on VCS-C, VCS-E, and Cisco CUCM to route calls into and out • Test Remote connection with a Jabber for Windows • Test Remote connection with a Jabber for MAC (if required) • Test Remote connection with Jabber for iPhone (if required) • Test Remote connection with Jabber for Android (if required) • Test Remote connection with customer provided 78XX and 88XX IP phone • Test remote connection for video endpoint (if required) • Review VCS Expressway configuration for security. Apply additional security hardening and access rules as required Admin Staff Knowledge Transfer • UDT's admin knowledge transfer is intended to train the IT and telecom staff on the usage of their new Cisco UC Solution. The methods of the knowledge transfer are as listed below. • UDT will hold formal 2 to 4 hours sessions to review the architecture as it is being deployed UDT will perform live demonstrations as to perform common day-to-day tasks UDT highly encourages the customer to be engaged in the deployment and assist in some of the configuration tasks. UDT will act as a mentor in these cases. UDT Professional Services engineers will document and explain how to perform the following tasks: • Move/Add/Change users • Move/Add/Change Phones • Move/Add/Change voicemail • Configure Jabber 10 OCAO 110 • United Data Technologies, Inc. SOW # 00003524 `UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Add users to Hunt Groups • Add users to Pickup groups • Add users to Contact Center queues and teams • Administer Cisco Emergency Responder • Basic Call routing modifications • Calling Search space (class of control) methodology Core Systems Testing • Validate all services are started • Validate all servers are healthy • Validate Databases are replicating properly • Add user/Phone • Change User/Phone • Delete user/Phone • Test Server Resiliency • Fail each Cisco Unified Communications Manager • Verify Phone registration • Verify Call routing operations • Verify integrations with other Core applications • Unity Connection • Emergency Responder • Contact Center • Instant Messaging and Presence • VCS Expressway • Restore servers to normal operation • Fail each Instant Messaging and Presence Server • Validate Server registration • Validate Presence status continues to work • Validate Softphone functionality • Validate Instant Messaging functionality • Restore Instant Messaging and Presence server to normal operation • Fail Each Unity Connection Server • Validate voicemail operation. • Receive and record calls • MWI alerting • Exchange integration • Validate Call Handler Operations • Validate Call Handler answers the call and continues to work • Restore Unity Connection operation • Fail Each Contact Center Server • Validate Finesse Agent Desktop fails over • Validate Calls continue to activate the triggers and run the call scripts • Calls are still able to queue in the CSQ for agents • Restore Contact Center to normal operation United Data Technologies, Inc. f i D SOW # 00003524 `UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved Milestone 4: PSTN and Avaya Integrations • Integrate Avaya Gateway with Cisco ISR 4451 to pass on -net and off -net calls between the 2 phone systems during the term on the migration project • Test calling between the Avaya and Cisco systems to ensure the proper information is being passed between the systems. • Participate on calls with the County and Century link to plan the PSTN migration to SIP. • Identify the DIDs that will be moving over and when (phased or single port) • Identify inbound and outbound call routing • Identify the requirements for PRI backup • Configure voice gateway HA clusters for Century Link PSTN • Perform test and turn up at Main Complex and ESC locations Perform DID porting Test PSTN operation • Test inbound calling • Test DTMF functionality • Test Supplementary services Test outbound calling • Test local calls • Test long-distance calls • Test international calls • Test toll -free calls • Test 3-digit calls • Test DTMF functionality • Test Supplementary services Test PSTN failover scenarios Milestone 5: Contact Center Deployment • Review existing contact center vectors and listen to existing call trees • Build call flow diagrams for each contact center • Identify agents and supervisors for each contact center entity • Identify required audio files and acquire them from existing contact center or identify how recordings will be re -generated • Identity if there are any optimizations to the contact center which could be implemented as part of the deployment • Create up to 9 Agent Skills • Create up to 9 skill groups • Create up to 9 Contact Service Queues • Create up to 9 Teams • Assign supervisors to teams and queues • Configure up to 155 agents with the required skills, skill groups, teams • Create up to 18 Contact Center scripts as per the call flow diagrams for customer interactions • Create up to an additional 5-10 scripts for ancillary applications (prompt recording, queue management, holiday checking, etc.) • Create up to 18 contact center applications and associated pilots for the contact center customer interactions 12 United Data Technologies, Inc. 1 1 0 SOW # 00003524 � UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Create an additional 5-10 applications for ancillary purposes. Including, but not limited to: Holiday subroutines Emergency Mode subroutines Ability for authenticated supervisors to enable or disable the status of the contact center • Configure finesse agent desktop with pertinent information for the contact center agent • Document Agent procedures • Train agents and supervisors prior to contact center go -live events Milestone 6: Pilot site/department Deployment • UDT and the IT and telecom staff will identify a group, department, or small site which will become the pilot site for the first migration. The pilot site serves as a testing ground and helps to identify the foundational procedure for the following site migrations. This site will not include any contact centers. • UDT will gather the information for the pilot in our user worksheet • UDT Configure the user/endpoints in the Cisco UC systems • UDT will perform and routing between the Cisco and Avaya to support the migration • UDT will train the users on standard phone usage procedures • UDT will complete the migration to the Cisco UC solution • UDT will perform all tests as identified in the design document UDT will support the migration and address any issues as they may arise UDT will hold a lessons learned workshop to help make the rest of the deployments as efficient and effective as possible. Milestone 7: Remote locations 1-9 County has indicated that it would like to take on some of the services for remote locations. The below items will be identified as UDT, County, or a combination of UDT and County tasks Identify 9 locations for the migration phase. — UDT and County • Complete Site Implementation worksheet with IT representative and Site Contacts — UDT and County • Configure Users — County • Configure phones — County • Configure Hunt Groups — County and UDT • Configure Pickup groups — County and UDT • Configure Call hander Auto Attendants — County • Configure customized settings for the site — County and UDT • Deploy phones — County • Migrate analog devices — County • Configure any routing changes between the Avaya and Cisco PBX - UDT • Migrate site to Cisco UC Solution — County and UDT • Testing — County Test On -net calls • Test On -net to off -net calls • test Off -net to on -net calls 13 cnc United Data Technologies, Inc. SOW # 00003524 ' IiUDT UDT Confidential - Copyright UDT, Mc. 2020 All Rights Reserved • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training - UDT • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. • UDT will provide project management and remote support as -needed for the remote sites Milestone 8: Remote locations 10-19 County has indicated that they would like to take on some of the services for remote locations. The below items will be identified as UDT, County, or a combination of UDT and County tasks • Identify 9 locations for the migration phase. — UDT and County • Complete Site Implementation worksheet with IT representative and Site Contacts — UDT and County • Configure Users — County • Configure phones — County • Configure Hunt Groups — County and UDT • Configure Pickup groups — County and UDT • Configure Call hander Auto Attendants — County • Configure customized settings for the site — County and UDT • Deploy phones — County • Migrate analog devices — County • Configure any routing changes between the Avaya and Cisco PBX - UDT • Migrate site to Cisco UC Solution — County and UDT • Testing — County • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail 14 9 United Data Technologies, Inc. 1 1 0 SOW # 00003524 `UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training - UDT • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. • UDT will provide project management and remote support as -needed for the remote sites Milestone 9: Remote locations 20-29 County has indicated that t would like to take on some of the services for remote locations. The below items will be identified as UDT, County, or a combination of UDT and County tasks • Identify 9 locations for the migration phase. — UDT and County • Complete Site Implementation worksheet with IT representative and Site Contacts — UDT and County • Configure Users — County • Configure phones — County • Configure Hunt Groups — County and UDT • Configure Pickup groups — County and UDT • Configure Call hander Auto Attendants — County • Configure customized settings for the site — County and UDT • Deploy phones — County • Migrate analog devices — County • Configure any routing changes between the Avaya and Cisco PBX - UDT • Migrate site to Cisco UC Solution — County and UDT • Testing — County • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound United Data Technologies, Inc. 1 U SOW # 00003524 `UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training - UDT • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. • UDT will provide project management and remote support as -needed for the remote sites Milestone 10: Remote locations 30-39 County has indicated that they would like to take on some of the services for remote locations. The below items will be identified as UDT, County, or a combination of UDT and County tasks • Identify 9 locations for the migration phase. — UDT and County • Complete Site Implementation worksheet with IT representative and Site Contacts — UDT and County • Configure Users — County • Configure phones — County • Configure Hunt Groups — County and UDT • Configure Pickup groups — County and UDT • Configure Call hander Auto Attendants — County • Configure customized settings for the site — County and UDT • Deploy phones — County • Migrate analog devices — County • Configure any routing changes between the Avaya and Cisco PBX - UDT • Migrate site to Cisco UC Solution — County and UDT • Testing — County • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls 16 United Data Technologies, Inc. 110 SOW # 00003524 'VUDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training - UDT • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. • UDT will provide project management and remote support as -needed for the remote sites Milestone 11: Small locations 1-10 County has indicated that they would like to take on some of the services for Small locations. The below items will be identified as UDT, County, or a combination of UDT and County tasks • Identify 10 locations for the migration phase. — UDT and County • Complete Site Implementation worksheet with IT representative and Site Contacts — UDT and County • Configure Users — County • Configure phones — County • Configure Hunt Groups — County and UDT • Configure Pickup groups — County and UDT • Configure Call hander Auto Attendants — County • Configure customized settings for the site — County and UDT • Deploy phones — County • Migrate analog devices — County • Configure any routing changes between the Avaya and Cisco PBX - UDT • Migrate site to Cisco UC Solution — County and UDT • Testing — County • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls 17 Cnc� United Data Technologies, Inc. SOW # 00003524 UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved fig UDT • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training - UDT • UDT will hold 5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. • UDT will provide project management and remote support as -needed for the small sites Milestone 12: Small locations 11-20 County has indicated that they would like to take on some of the services for Small locations. The below items will be identified as UDT, County , or a combination of UDT and County tasks • Identify 10 locations for the migration phase. — UDT and County • Complete Site Implementation worksheet with IT representative and Site Contacts — UDT and County • Configure Users — County • Configure phones — County • Configure Hunt Groups — County and UDT • Configure Pickup groups — County and UDT • Configure Call hander Auto Attendants — County • Configure customized settings for the site — County and UDT • Deploy phones — County • Migrate analog devices — County • Configure any routing changes between the Avaya and Cisco PBX - UDT • Migrate site to Cisco UC Solution — County and UDT • Testing — County • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls 18 C nt� Ito United Data Technologies, Inc. Ak SOW # 00003524 `UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • User training - UDT • UDT will hold 5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. • UDT will provide project management and remote support as -needed for the small sites Milestone 13: Small locations 21-27 County has indicated that they would like to take on some of the services for Small locations. The below items will be identified as UDT, County, or a combination of UDT and County tasks • Identify 7 locations for the migration phase. — UDT and County • Complete Site Implementation worksheet with IT representative and Site Contacts — UDT and County • Configure Users — County • Configure phones — County • Configure Hunt Groups — County and UDT • Configure Pickup groups — County and UDT • Configure Call hander Auto Attendants — County • Configure customized settings for the site — County and UDT • Deploy phones — County • Migrate analog devices — County • Configure any routing changes between the Avaya and Cisco PBX - UDT • Migrate site to Cisco UC Solution — County and UDT • Testing — County • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training - UDT • UDT will hold 5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. 19 United Data Technologies, Inc. SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • UDT will provide project management and remote support as -needed for the small sites Milestone 14: Main Campus — Building W (Medium Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 15: Supervisor of Elections (Medium Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site 110 20 110 United Data Technologies, Inc. SOW # 00003524 'VUDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 16: Property Appraiser (Medium Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID United Data Technologies, Inc. 1 1 D SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 17: UBCS Mercantille (Medium Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls 22 t, p(), United Data Technologies, Inc. SOW # 00003524 UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. 1iD fr � Ur� DT Milestone 18: Transportation (Medium Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 19: ESC (Large Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones 23 C ,0 United Data Technologies, Inc. 1 1 U SOW # 00003524 1V�UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 20: Main Campus — Building F (Large Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls 24 �,o Ito United Data Technologies, Inc. SOW # 00003524 `UDT ........... UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 21: Main Campus — Building L (Large Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • United Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls 25 �c� 110 United Data Technologies, Inc. SOW # 00003524 W.T R UD UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved �� ������ • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 22: Main Campus - Courthouse Annex (Large Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. 26 United Data Technologies, Inc. SOW # 00003524 UDT Confidential -Copyright UDT, Inc. 2020 All Rights Reserved Ito 7 UDT Milestone 23: Main Campus — Building H (Large Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 24: Main Campus — Growth Management Department (Large Site) • Complete Site Implementation worksheet with IT representative and Site Contacts • Configure Users • Configure phones • Configure Hunt Groups • Configure Pickup groups • Configure Call hander Auto Attendants • Configure customized settings for the site • Deploy phones • Migrate analog devices 27 CAO 110 United Data Technologies, Inc. SOW # 00003524 IVUDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Configure any routing changes between the Avaya and Cisco PBX • Migrate site to Cisco UC Solution • Testing • Test On -net calls • Test On -net to off -net calls • Test Off -net to on -net calls • Test Inbound Calls • Test calls to a DID • Test Calls to a DID with voicemail • Test Calls to a Call Handler • Test DTMF Inbound • Test Analog faxing inbound • Test Outbound calls • Test Local Calls • Test Long Distance Calls • Test International Calls • Test 3-digit service calls • Test 911 calls • Test Toll -Free Calls • Test DTMF Outbound • Test Outbound fax calls • User training • UDT will hold 1.5 days of consecutive interactive user training sessions. • Training will be based on an agreed upon curriculum. Milestone 25: Project Finalization and close out • Complete and update all documentation • Provide UPLINX as -built system report • Identify that all pending tasks have been addressed and that the project is delivered as per the Statement of Work. • Identify any follow-up actions that should be addressed as a follow-up project • Hold project close meeting • Deliver all finalized documentation to the County • Acquire project close sign off 5. OUT OF SCOPE: UDT is responsible only for performing the Services described in this Statement of Work. Services outside the scope of this Agreement will be issued through a change order executed by both parties in advance of any services rendered, which services may include, but are not limited to: • Additional required tasks discovered after the execution of this Agreement that are not mentioned in this Agreement will require a change order • Defective equipment provided by the County utilized for this solution that require UDT additional hours of troubleshooting will require a change order 28 ,c�* 110 United Data Technologies, Inc. c, SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved • Troubleshooting issues due to the County's configuration changes after milestone signoff will require a change order 6. COUNTY RESPONSIBILITIES: • The County is responsible for providing all patch cables other than 5-ft cables that are included with Cisco IP Phones • The County is responsible for providing 66/110 blocks and Amphenol cables for connecting analog gateways unless otherwise noted • The County is responsible for providing cat 5E or better cabling for server and Phone connectivity • The County is responsible for all network (Switch, routing, firewall) configurations, including QoS configurations, unless otherwise noted. • This SOW assumes that at least 1 member of the customer's IT and/or telecom staff will accompany UDT engineers for access into restricted areas, such as data centers • The SOW assumes that the County will provide a site contact at each location to assist with phone/employee locations. • The County is responsible for notifying its customer base of maintenance windows. • The County is responsible for scheduling end -user training with staff. • UDT will hold consecutive training days for the phased deployments. It is the responsibility of the County to ensure the employees attend the trainings. • The County is responsible for providing any Private or Public IPs; Internal and external certificates; IP addressing, and DNS configurations required for the deployment • The County is responsible for ensuring that the data center environment is suitable for the implementation and provides: • Enough space for servers and gateways • Proper cooling • Adequate conditioned power • Physical security preventing unauthorized access • The County is responsible for reviewing the SOW in entirety. If there is anything that needs to be added, removed, or modified, it is the customer's responsibility to bring it to the attention of the Account team prior to signing the acceptance. 7. BILLING SCHEDULE AND PAYMENT TERMS 7.1. Fixed Price. UDT pricing for this engagement is provided on a fixed price, single project basis regardless of the actual number of en ineers or hours reasonablv re aired to complete the work. Milestone Billing Phases Amount Phase l: Kickoff and Equipment Inventory $4,999.35 Phase 2: Planning and Preparation $32,995.71 Phase 3: Core Deployment $54,992.85 Phase 4: PSTN and Avaya Integrations $14,998.05 Phase 5: Contact Center Deployment $39,994.80 Phase 6: Pilot Site/department deployment $9,998.70 Phase 7: Remote Locations 1-9 $9,967.36 Phase 8: Remote Locations 10-19 $9,967.36 Phase 9: Remote Locations 20-29 $9,967.36 Phase 10: Remote Locations 30-39 $9,967.36 29 r"� United Data Technologies, Inc. SOW # 00003524 UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved "UDT Phase 11: Small Locations 1-10 $21,181.62 Phase 12: Small Locations 11-20 $21,181.62 Phase 13: Small Locations 21-27 $16,095.40 Phase 14: Building W $11,467.17 Phase 15: SOE $11,467.17 Phase 16: Property Appraiser $11,467.17 Phase 17: UBCS Mercantile $11,467.17 Phase 18: Transportation $11,467.17 Phase 19: ESC $27,257.08 Phase 20: Building F $25,257.34 Phase 21: Building L $27,007.11 Phase 22: Courthouse Annex $27,215.41 Phase 23: Building H $28,506.92 Phase 24: Growth Management Department $27,257.08 Phase 25: Project Finalization and close out $17,081.05 TOTAL $493,225.38 Travel and Expenses: Pricing for this Professional Services Engagement: Services Cost from Fixed priced milestones: Travel Cost Budget (if Applicable): Total Project Cost: GSA Labor Categories: Solutions Architect - $208.30 Sr. Project Manager - $166.67 $0.00 $493,225.38 $0.00 $493,225.38 Travel and Reimbursable Expenses: Travel and Reimbursable Expenses must be approved in advance in writing by the County. Travel expenses shall be reimbursed as per Section 112.061 Fla. Stats. Upon completion of each Milestone Billing Phase, UDT shall send an invoice to the County along with a Milestone Completion Form ("Completion Form"), attached hereto as Exhibit B. The County has fifteen (15) business days from receipt of the Completion Form to sign and return the Completion Form to UDT. The County's signature on the Milestone Completion Form, or the County's failure to return the form within fifteen (15) Business Days, signifies the County's acceptance that the Services have been rendered in accordance with this Agreement. 110 30 110 United Data Technologies, Inc. SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved 7.2. Payment Terms Payment will be made upon receipt of a proper invoice and upon approval by the County's Contract Administrative Agent/Project Manager, and in compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt Payment Act". Any late interest fees shall be pursuant to Section 218.74, Fla. Stat. Payments will be made for services furnished, delivered, and accepted, upon receipt and approval of invoices submitted on the date of services or within six (6) months after completion of the Agreement. Any untimely submission of invoices beyond the specified deadline period is subject to non-payment under the legal doctrine of "laches" as untimely submitted. Time shall be deemed of the essence with respect to the timely submission of invoices under this Agreement. If the County elects to pay for the Services by using a Credit Card, the County shall provide UDT with valid and updated credit card information. If the County provides credit card information to UDT, the County authorizes UDT to charge such credit card for all Services listed in this Agreement, unless otherwise agreed to in writing by the Parties. Collier County, Florida as a political subdivision of the State of Florida, is exempt from the payment of Florida sales tax to its vendors under Chapter 212, Florida Statutes, Certificate of Exemption # 85- 8015966531C. 8. SCHEDULING AND WORK HOURS UDT consulting services will be performed between 8:00am and 5:00pm (local time), except UDT holidays, unless after-hours or weekend work is requested or required. 8.1. UDT has made every attempt to accurately estimate the total project cost and number of engineers required to successfully complete the project. If impediments or complications arise that are out of the control of UDT, the length of the project could be impacted. Valid impediments and/or complications consist of (but are not limited to): • Malfunctioning client -owned hardware essential to conduct the engagement. • Inability to access equipment or personnel that are required to complete the project. • Inability to begin or continue work related to the project because of a lack of client - provided information, such as valid 1P addresses, login information, network diagrams, change management, etc. • Changes to either the project scope, tirneline, deliverables or project schedule that occur after the date this agreement is executed. 8.2 Should a condition of this nature arise, UDT will notify the County as soon as possible and provide specific details about the impediments accordingly. If the size, scope or number of documented impediments or complications results in an unreasonable increase in either the number of engineers or hours required to complete the engagement, UDT may seek additional compensation from client. 8.3 UDT requires a signed Change Request Form and/or Service Agreement before project initiation. 31 OCAO 110 9. United Data Technologies, Inc. SOW # 00003524 UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved GENERAL ASSUMPTIONS 9.1 UDT made the assumptions that follow in the preparation of the cost, resource estimates and schedule reflected in this Agreement. Any changes to the assumptions may result in changes to UDT pricing and/or Project schedule. UDT • UDT will be provided all required physical access to the County's facilities (identification badge, escort, parking decal, etc.) as required by the County's policies. • The County is responsible for all transport of equipment from receiving area(s) to the data center(s) and/or equipment rooms where it will be installed. • The County is responsible for providing all patch cables (copper and fiber optic) unless specifically indicated in the bill of materials. • The County is responsible for providing adequate rack space, power, environmental controls, data wiring, engineering/staging workspace and any other access required for completion of this project. • UDT may engage subcontractors and third parties in performing a portion of this work. • The County's technical resources will be made available to the UDT project team for planning purposes and to answer questions about the existing environment. • The County's staff resources will participate in the acceptance and ready for use (RFU) testing associated with this solution and sign off on those tests upon successful completion. • The County will provide UDT admin access on appropriate devices for the success of this project. 9.2 NOTICES. All notices from the County to the Contractor shall be deemed duly served if mailed or emailed to the Contractor at the following: Company Name: United Data Technologies, Inc Address: 2900 Monarch Lakes Blvd Suite 300, Miramar, FL 33027 Attention Name & Title: Legal Affairs Telephone and Email: 954-308-5158 Lepatsupport@udtonline.com All Notices from the Contractor to the County shall be deemed duly served if mailed or emailed to the County to: Board of County Commissioners for Collier County, Florida Division Director: Mike Berrios Division Name: Information Technolo& 32 q 110 United Data Technologies, Inc. SOW # 00003524 7i�r 7 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved ,«a�.,,� ..,... Administrative Agent/PM: Brian Spooner Telephone and Email: (239) 252-2635, brian.spooner@colliercountyfl.gov 9.3 INDEMNIFICATION. To the maximum extent permitted by Florida law, the Contractor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, whether resulting from any claimed breach of this Agreement by Contractor, any statutory or regulatory violations, or from personal injury, property damage, direct or consequential damages, or economic loss, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor or anyone employed or utilized by the Contractor in the performance of this Agreement. This indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County. The duty to defend under this Article 9.3 is independent and separate from the duty to indemnify, and the duty to defend exists regardless of any ultimate liability of the Contractor, County and any indemnified party. The duty to defend arises immediately upon presentation of a claim by any party and written notice of such claim being provided to Contractor. Contractor's obligation to indemnify and defend under this Article 13 will survive the expiration or earlier termination of this Agreement until it is determined by final judgment that an action against the County or an indemnified party for the matter indemnified hereunder is fully and finally barred by the applicable statute of limitations. 9.4 COMPLIANCE WITH LAWS. By executing and entering into this Agreement, the Contractor is formally acknowledging without exception or stipulation that it agrees to comply, at its own expense, with all federal, state and local laws, codes, statutes, ordinances, rules, regulations and requirements applicable to this Agreement, including but not limited to those dealing with the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended; taxation, workers' compensation, equal employment and safety including, but not limited to, the Trench Safety Act, Chapter 553, Florida Statutes, and the Florida Public Records Law Chapter 119, including specifically those contractual requirements at F.S. § 119.0701(2)(a)-(b) as stated as follows: IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Communication and Customer Relations Division 3299 Tamiami Trail East, Suite 102 Naples, FL 34112-5746 Telephone: (239) 252-8383 The Contractor must specifically comply with the Florida Public Records Law to: 33 'A() 2 4 United Data Technologies, Inc. SOW # 00003524 `UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved Keep and maintain public records required by the public agency to perform the service. Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Contractor does not transfer the records to the public agency. Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. 9.5. The Agreement shall be interpreted under and its performance governed by the laws of the State of Florida. 9.6 Any suit or action brought by either party to this Agreement against the other party relating to or arising out of this Contract must be brought in the appropriate federal or state courts in Collier County, Florida, which courts have sole and exclusive jurisdiction on all such matters. 10. PROJECT DELAYS Any delays caused by site non -readiness that could require return visits and additional time are subject to billing. Examples are (not all applicable): • Power Issues • Cabling Delays • Personnel Availability • Delays in Receiving Required Client Provided Documentation 11. CHANGE REQUEST PROCESS: 110 If the Parties wish to change or modify the Agreement, they shall execute a written statement that references the Agreement by date, purchase order number, or other identifier, and describes the requested changes using the form set forth in Exhibit A (a "Change Order"). No changes to the Agreement shall become effective until both parties have mutually agreed upon and executed the Change Order Form. When charges are necessary in order to analyze a change, UDT will provide a written estimate and begin the analysis on written authorization from the Client. The applicable terms of a mutually agreed upon Change Request will prevail over any conflicting terms of this Agreement or any previous Change Request Form. Further, the Contractor shall cooperate to complete/sign off 34 110 United Data Technologies, Inc. r, SOW # 00003524 y1i I 6DT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved on the County's Board approved Change Order form if necessary, to process the change request in addition to the attached Exhibit "A." 12. SIGNATURES This Agreement may be executed by the Parties in counterparts which together shall constitute one and the same agreement among the Parties. A facsimile and/or electronic signature shall constitute an original signature for all intent and purposes. Remainder of Page Left Intentionally Blank Signature Page Follows 35 /- United Data Technologies, Inc. SOW # 00003524 AX `UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved THE PARTIES HERETO HAVE CAUSED THIS SERVICE AGREEMENT TO BE EXECUTED BY THEIR RESPECTIVE DULY AUTHORIZED REPRESENTATIVES AS OF THE EFFECTIVE DATE HEREOF. IN WITNESS WHEREOF, the parties hereto, by an authorized person or agent, have executed this Agreement on the date and year first written above. ATTEST: Crystal K. Kinzel, Clerk of Court & Comptrol ��"'� c'r f Dated:' {SE{�as to$f rman's Contractor'$ aj�� Con actor's Fir t 1Witness c l e ✓� � �P �I 41 Type nt it esss e Contractor's Second Witness Cr V-�j (4_ v �e 9- 4-es Type/print witness name Appr e as to For an Lega►ity: Scott . Teach Deputy County Attorney BOARD OF COUNTY COMMISSIONERS COLLIER)NTY, F ORI !!-�,-- By: Burt L. Saunders , Chairman Contractor By: Signature del CA Type/print signature and title I I D 36 CAO�; 110 United Data Technologies, Inc. ; SOW # 00003524 UDT UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved <� " ��� Exhibit A: Change Order Form Requested on "DATE" Client Name: Project Name: Project Sponsor: Project Project Ticket # Number: Requestor: Project Phase: Priority: High Med. Low Description of Change: Reason for Change: Ramifications of Change: Schedule Staffing Other (explain ramifications below) Estimated Cost: $ UDT Responsibilities Response to Change Reauest UDT ApprovH Rejected FQ Cancelled Client Name: Name: Signature: Signature: Title: Title: Date: Date: 37 r 110 United Data Technologies, Inc. SOW # 00003524 UDT Confidential - Copyright UDT, Inc. 2020 All Rights Reserved Exhibit B: Milestone Completion Form Date [Customer] Address Certificate of Completion of Services RE: Reference Agreement No. and/or Purchase Order Number Dear [Customer] Pursuant to Agreement Number: ##### between UDT ("UDT") and <Customer> , UDT hereby certifies, by the signature below or electronic signature, as applicable, of its authorized representative, that the services described below and pursuant to the Agreement has been completed on the date indicated below and in accordance with the terms of the SOW. I UDT Services # Services Description Service Completion Date Invoice Amount (USD) I. completion of Total: Client Purchase Order No. or Reference Agreement No. UDT Sales Order Number ■ Total Invoice Amount of Services Completed: $ • For services that are broken down into phases, is this the last Milestone Completion Certificate? (Yes/No): • Client has fifteen (15) Business Days from the receipt of this letter to sign and return this letter to UDT. ■ Client's signing of this Letter of Completion, or's failure to return this letter within fifteen (15) Business Days, signifies Customer's acceptance that Services listed above have been performed in accordance with the Agreement, • Client shall not delegate the task of accepting or assessing completion of the services. UDT By: By: Name: Name: Title: Title: Date: Date: 3 8 ""1 110 INSURANCE REQUIREMENTS UDT agrees to maintain the following levels of insurance: a) Commercial General Liability: $1,000,000 per occurrence and $2,000,000 aggregate. b) Workers Compensation: Employers Liability $1,000,000 single limit per occurrence c) Business Auto Liability: $500,000 per occurrence d) Professional Liability: 1,000,000 per occurrence Certificate Holder shall be shown as follows: COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS, 3295 Tamiami Trail E. Naples, FL 34112. UDT will add COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS as an additional insured and will provide COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS copies of certificates of insurance upon request. gig A`cc a CERTIFICATE OF LIABILITY INSURANCE DATE(MMIDDI ) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Keyes Coverage Insurance 5900 Hiatus Road Tamarac FL 33321 CONTACT David Ra n0 PHONE FAX , 954-724-7000 A/C No): 954-724-7024 ADDRIESS: dragno@keyescoverage.com INSURERS AFFORDING COVERAGE NAIC # INSURER A: Hartford Fire Insurance Co 19682 INSURED 14202 United Data TQChnOI0g12S Inc. UDT INSURER B : Trumbull Insurance Company 27120 INSURERC: Hartford Casualty Insurance Co 29424 INSURER D: Twin City Fire Insurance Company 29459 2900 Monarch Lakes Blvd., Suite 300 Miramar FL 33027 INSURER E: INSURER F : COVERAGES CERTIFICATE NUMBER: 1707562221 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. IPOLICY LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER EFF MMIDDfYYYY POLICY EXP MM DD/YYYY LIMITS A X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE � OCCUR 21UUNHV1911 11/1r2019 11/1/2020 EACH OCCURRENCE $ 1,000,000 DAMAGE TO RENTED PREMISES Ea occurrence $ 300,000 MED EXP (Any one person) $ 10,000 PERSONAL & ADV INJURY $ 1,000,000 AGGREGATE LIMIT APPLIES PER: POLICY PRO- JECT ❑ LOC GENERAL AGGREGATE $ 3,000,000 GEN'L X PRODUCTS - COMP/OP AGG $ 3,000,000 $ OTHER B AUTOMOBILE LIABILITY 21UENHZ6281 11/1/2019 11/1/2020 COMBINED SINGLE LIMIT Ea accident $ 1,000,000 BODILY INJURY (Per person) $ ANY AUTO JX ALL OWNED SCHEDULED AUTOS AUTOS BODILY INJURY (Per accident) $ X HIRED AUTOS X NON -OWNED AUTOS PROPERTY DAMAGE Per accident $ Comp/Coll Deductible $ 1,000 C X UMBRELLA LIAB X OCCUR 21RHUHV0939 11/1/2019 11/1/2020 EACH OCCURRENCE $ 10,000,000 AGGREGATE $ 10,000,000 EXCESS LIAB CLAIMS -MADE DED I X I RETENTION $ lo ono $ D WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y I N 21WBAP8421 11/1/2019 11/1/2020 X STATUTE OERH E.L. EACH ACCIDENT $ 1,000,000 ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? ❑ N / A E.L. DISEASE - EA EMPLOYE $ 1.000,000 (Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT 1 $ 1,000,000 A D A Cyber Liability D&O/EPLI/Fiduciary/Crime Crime 21TE0292955-19 2 1 KB0292958-19 21TP0332836-19 11/1/2019 11/1/2019 11/1/2019 11/1/2020 11/1/2020 11/1/2020 Liability Limit $10MM/$100,000Ded D&O/EPLI/FID/CRM 5MM/5MM/1MM/2MM Emp Theft Client Prom $1 MM/$25,000 Ded DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS are included as additional insured as required by written contract. COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS 3295 Tamiami Trail E. Naples FL 34112 —n-- 1 wn — v ya 1-1— 1 1 U v ya 1U1 iwi tray SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ©1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014101) The ACORD name and logo are registered marks of ACORD