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PTAC Agenda 05/19/2020c at,.,,00L , R AREATRAN5IT Coer County Public Transit Advisory Committee Collier Area Transit 8300 Radio Rd, Naples FL 34104 May 19, 2020 3:00 p.m. 1. Call to Order 2. Roll Call 3. Approval of Agenda 4. Approval of Minutes a. February 25, 2019 Minutes 5. Committee Action a. New Membership Application b. Title VI Update 6. Reports and Presentations a. Update on Transit Development Plan (TDP) Process b. Update on Mobile Ticketing & WIFI Project c. Report on COID-19 Activity 7. Member Comments 8. Public Comments 9. Next Meeting Date —June 16t", 2020 (Location TBD) 10. Adjournment Two or more members of the Board of County Commissioners may be present and may participate at the meeting. The subject matter of this meeting may be an item for discussion and action at a future BCC meeting. Collier Area Transit operates in compliance with Federal Transit Administration, (FTA) program requirements and ensures that transit services are made available and equitably distributed and provides equal AGENDA access and mobility to any person without regard to race, color, or national origin, disability, gender or age. Title VI of the Civil Rights Act of 1964; FTA Circular 4702.1A, "Title VI and Title VI Dependent Guidelines for Federal Transit Administration Recipients. Anyone who required an auxiliary aid or service for effective communication, or other reasonable accommodations in order to participate in this proceeding, should contact the Collier County Facilities Management Department located at 3335 Tamiami Trail East, Naples, Florida 34112 or 239-252-8380 as soon as possible, but no later than 48 hours before the scheduled event. Such reasonable accommodations will be provided at no cost to the individual. MINUTES OF THE PUBLIC TRANSIT ADVISORY COMMITTEE MEETING February 25, 2020 LET IT BE REMEMBERED, the Public Transit Advisory Committee in and for the County of Collier, having conducted business herein, met on this date at 3:00 P.M. in REGULAR SESSION at the Collier County Government Complex Human Resources Training Room, Building B, 3303 Tamiami Trail East, Naples, Florida, with the following members present: ADVISORY COMMITTEE MEMBERS PRESENT: Chairman: Mr. John DiMarco Vice -Chairman: Mr. Arthur Dobberstein Mr. James Caton Mr. Harold Weeks MEMBERS ABSENT: Mr. James Bennett - Excused Ms. Sonja Lee Samek — Excused ALSO PRESENT: Mr. Omar DeLeon, Public Transit Manager, Public Transit and Neighborhood Enhancement Mr. Braian Morales, General Manager, MV Transportation, Inc. Mr. Peter Berry Page 1 I. Call to Order Mr. DiMarco called the meeting to order at 3:00 P.M. II. Roll Call Roll call was taken, and a quorum established. III. Approval of Agenda Requested Amendments to the Agenda: a. Consideration of an application for membership to the PTAC (Reports and Presentations). b. Presentation of thank you card to Transit Marketing Coordinator (Member Comments). Mr. Dobberstein entered a motion to approve the February 25, 2020 meeting agenda, with the noted changes. Mr. DiMarco seconded the motion. All were in favor. The motion was carried. IV. Approval of Minutes a. January 21, 2020 Mr. Weeks entered a motion to approve the January 21, 2020 meeting minutes. Mr. Dobberstein seconded the motion. All were in favor. The motion was carried. V. Reports and Presentations a. Report of Smart Cities Road Show — Mr. DeLeon Mr. DeLeon provided a summary of recent attendance by Collier Area Transit Staff at the Smart Cities Road Show held in Miami, Florida, presented by the Government of Canada. The Chief Innovation Officer representing the City of Miami shared information regarding the progress made in the Smart Cities initiative, with the introduction of new technologies, and new methods of capturing and analyzing data, resulting in problem identification and determination of appropriate solutions. Multiple vendors were in attendance at the event, notably those offering information on electric vehicles, solar power technologies, such as for use in parking lots and charging stations, as well as bidirectional batteries; vehicle to grid technology which allows bidirectional power flow between the battery of an electric vehicle and the power grid. A list of vendors in attendance at the Smart Cities Road Show will be shared with Advisory Committee members for review. Mr. Weeks inquired as to the possibility of utilizing solar power in Florida, which has been met with some resistance in the past. Mr. DeLeon concurred that there are challenges with the use of solar power in Florida due to the effects of extreme heat on the equipment; however, information has been requested from a vendor to explore how solar power technology may be utilized. Mr. Weeks further inquired as to whether consideration has been given to a transition to electric buses in the future. Page 2 Mr. DeLeon noted discussions have been had related to pursuit of greater energy efficiency and sustainability options. A complete transition to electric vehicles is not currently under consideration, however technological advancements resulting in longer battery life have been noted. Coordination with FPL would also be necessary in order to identify the impact upon the electrical grid. Mr. Dobberstein inquired as to the cost of an electrical vehicle, which Mr. DeLeon stated was twice that of a fueled vehicle. Mr. Dobberstein pointed out the possible consequence of reduced services resulting from the higher cost vehicles. Mr. Dobberstein suggested consideration be given for a cleaner fuel option, such as compressed natural gas (CNG), which produces far fewer harmful emissions and hydrocarbons than gasoline. Using CNG makes the engine cleaner and more efficient, and unlike gasoline, CNG minimizes harmful carbon deposits when combusted. This results in a cleaner and more efficient engine, as well as longer lasting spark plugs. Mr. DeLeon noted the unique weather challenges in Florida and that the options for obtaining gasoline or accessing an electrical grid following a major storm event need to be taken into consideration in the future. Mr. DeLeon noted that the focus of the conference was for businesses to be more data driven and more responsive to the data, identifying issues and seeking real solutions, rather than pursuing applications for the sake of employing the latest technology available. Mr. Caton inquired as to whether a cross county/city collaboration in Miami had been discussed, such as MetroPlan Orlando, a regional metropolitan planning organization (MPO) which provides a forum for multi -modal transportation planning and inter -governmental partnership. Mr. DeLeon noted that the potential benefits which result from coordination with an MPO had been discussed, as well as the challenges of coordinating with the many municipalities in Miami. Locally, LeeTran, in coordination with the Florida Department of Transportation (FDOT), had been permitted to initiate development of their Transit Development Plan (TDP) one year early in order to collaborate in a regional effort with the development of the Collier County TDP. Mr. Caton inquired as to the possibility for regional grant funding requests. Mr. DeLeon noted the potential for regional grant funding requests via FDOT, and that the LinC route, which links Lee and Collier counties, had been a joint funding effort. Mr. DiMarco inquired as to the status of the Masabi smartphone application which is planned for use in Collier County. Mr. DeLeon stated that full implementation is anticipated for August 2020, with a pilot program scheduled for June 2020. b. CAT Performance Measures — Mr. DeLeon Annual Performance Measures were shared with the Advisory Committee. A comparison of first quarter results with previous year performance was done, with an overall 0.3% increase in fixed route ridership, October through December 2019, and a 5% increase in January 2020. Excellent driver customer service and the successful partnership with MV Transportation were remarked upon, although specific reasons for the increase in ridership have not been examined in depth. Page 3 Goals regarding safety and preventable accidents were shown to have been met, with only one accident reported in November 2019. Mr. Dobberstein inquired as to whether any impact had been felt following the removal of the Commercial Driver's License (CDL) requirement for non -fixed route drivers. Mr. DeLeon stated work is being done on a Public Transit Safety Plan, which a new requirement that will reflect a five-year trend related to preventable accidents and injuries. Findings will be shared with the Advisory Committee upon completion. Mr. Morales clarified that the CDL requirement relates more to vehicle classification, and that training is the same. Development of paratransit drivers takes longer, with a higher turnover of paratransit drivers. Monthly goals were discussed, specifically attempts to achieve a higher number of riders per hour, as well as continued forward movement with ongoing ADA improvement projects county wide. VI. Application for PTAC Membership — Mr. Peter Berry Mr. Berry addressed the Advisory Committee for introduction, presentation of credentials, and reasons for interest in becoming a member of the Public Transit Advisory Committee. Mr. Berry has been a full-time resident of Collier County for the past 8 years, originally from Connecticut. Professionally, Mr. Berry founded and led Association Management Company for 30 years, which managed 20 non-profit associations. Mr. Berry is also actively involved in several professional organizations, having recently successfully completed the Greater Naples Leadership Program. Mr. Berry expressed a desire to be of assistance to the community by lending his expertise in management and strategic planning, specifically in response to potential transportation issues resulting from the anticipated doubling of the County population by 2040. Mr. Weeks entered a motion to endorse the application submitted by Mr. Peter Berry for membership of the Public Transit Advisory Committee. Mr. DiMarco seconded the motion. All were in favor. The motion was carried. VII. Member Comments +Mr. Dobberstein wished to formally recognize the community outreach program led by Ms. Elena Ortiz Rosado, Transit Events, Sales, and Marketing Coordinator. Specifically, Ms. Ortiz Rosado recently met with the Brownie Girl Scouts to provide information about using public transportation, as well as taking the girls for a bus ride. In Ms. Ortiz Rosado's absence, a thank you card from the Brownie Troop was presented by Mr. DiMarco to Mr. DeLeon. + Mr. DiMarco stated that a friend had been visiting from Canada for several weeks and had been actively utilizing Collier Area Transit, with positive feedback received on the service. +The beach bus route was briefly discussed, noting the now single route. The service is free, with only a fee charged to enter the State Park at Wiggins Pass. The route was noted to be performing well, with no complaints noted regarding capacity for bicycles. Page 4 +Mr. Weeks notified the Advisory Committee of his resignation from the PTAC and expressed his appreciation for the opportunity to have served on the Committee since its inception. VIII. Public Comments There were no further comments from members of the public. IX. Next Meeting Date — March 17, 2020 X. Adjournment There being no further business for the good of the County, the meeting was adjourned by order of the Chair. Public Transit Advisory Committee John DiMarco, Chairman These minutes approved by the Committee on amended Page 5 as presented or as EXECUTIVE SUMMARY Committee Action Item 5a New Members for the Public Transit Advisory Committee (PTAC) Objective: To obtain endorsement of a new member for the Public Transit Advisory Committee (PTAC). Considerations: PTNE staff submits for the Public Transit Advisory Committee consideration, applicants for the single vacancy. The applicants have been evaluated based on their potential contribution to the PTAC and are recommended on those criterions to be eligible for the committee. Mr. Browne and Nr. Nelson have applied to serve as representatives consistent with the PTAC governing ordinance established by the Collier County Board of County Commissioners (BCC). Based on Mr. Browne experience in logistics, this member will be an asset to this committee by providing feedback and advice as it pertains to efficiency to transit operations. Based on Mr. Nelson experience in civic participation and affiliation with local academia, this member will be an asset to this committee by providing feedback and advice as it pertains to improving community/academic engagement. Recommendation: That PTAC selects the new member for the PTAC which will be taken to the next available BCC meeting for final approval. Attachments: Applications Prepared by: Omar De Leon, Public Transit Manager Digitally signed by a rn o l d m Date: 2020.05.14 Approved by: — 15:42:10-04'00' Michelle Arnold, PTNE Division Director Date: 5/14/20 Date: 5/14/2020 Board of County Commissioners 3299 East Tamiami Trait, Suite 800 Naples, FL 34112 (239) 252-8400 Application for Advisory Committees/Boards Name: V Y'-� D N &Qun'� U_- Home Phone: 40� FZS f Z 2 Home Address: 3 a I 0ep sa4 -Sot ti 5 bv Zip Code:341 1f Business Phone: 40R E,5 I �Zf( E-mail address: eat), soX-s - coyo Board or Committee Applied for: AA U6 so ffty Category (if applicable): c - i Example: Commission District, Developer, How long have you lived in Collier County: e_o, r5 6y_� person, etc. How many months out of the year do you reside in Collier County: 121 Have you ever been convict or found guilty of a criminal offense (any level felony or first degree misdemeanor only)? Yes No V 1f yes, explain: Place of Employment: ea f 95 0-f-5. L l.c- Do you or your employer do business with the County? Yes No V If yes, explain: Would you and/or any organizations with which you are affiliated benefit from decisions or recommendations made by this advisory board? Yes No If yes, explain: !)t-wt c._� NOTE: All advisory board members must update their profile and notify the Board o, f County Commissioners in the event that their relationship changes relating to memberships of organizations that may benefit them in the outcome of advisory board recommendations or they enter into contracts with the County. Are you a registered voter in Collier County: Yes V No Do you currently hold public office? Yes No If so, what is that office? Do you now serve, or have you ever served, on a Collier County board or committee? No Please list your community activities (civic clubs, neighborhood associations, etc. and positions held: • Board member of the Big Brother Big Sister chapter for Collier county o Headed up the community outreach committee Education: MBA, The Wharton School of Business, University of Pennsylvania Relevant Experience: CAREER SUMMARY • Negotiated and executed strategic partnerships with multiple mobility startups and developed MaaS business models for new lines of business that generated hundreds of millions in revenue and enhanced brand value • Developed new innovative products and business models from ideation to commercialization for global and domestic deployment that led to millions in new revenue • Led high functioning cross functional teams and collaborated across all levels of organizations from field operations to C-Suite and with external stakeholders to deliver rapid and impactful results • Crafted innovative growth strategies based on market insights and analysis that expanded brand revenue by 40% and reduced operating cost over 30%+ • Executed enterprise -wide mission critical initiatives in multiple continents and launched new products to Capture greater market share SELECT EXPERIENCE Parham Advisors, LLC — Naples, FL Managing Partner & Owner • Produced solutions for future mobility challenges in Southwest Florida by developing a white paper that assessed current hurdles, provided relevant case studies and drafted innovative ideas • Negotiated and executed multiple strategic partnerships that optimized fleet acquisition cost and eliminated operating logistics cost, as Interim VP of Strategic Partnerships & Business Development for a startup • Created business development strategies for a leading aftermarket telematics device manufacturer that resulted in meetings with leading executives at a major car rental company and new business opportunity The Hertz Corporation — Estero, FL Mobility Strategic Partnerships and Innovation Led business development that positively impacted Hertz's brand credentials with press releases and mentions during earnings releases by negotiating and establishing partnerships with companies such as Uber, Lyft, Luxe, SpotHero and Aptiv to innovate in new and adjacent business models to grow revenue • Achieved a $20 million annual financial improvement in the multi -million dollar global car sharing business after executing a top -down strategic and operations review • Negotiated and implemented broad base strategic partnerships with ride hailing companies that generated new business with over $350M in revenue in 2 years • Designed and launched a pilot for a new app-based, on -demand business model for car rental, designed to grow revenue, increase customer loyalty and improve relevance with customers • Pursued and won new business with an autonomous vehicle company that generated new revenue and launched Hertz's expertise in AV operations • Honed business development skills and created new opportunities for Hertz by exploring strategic and commercial partnership on an ongoing basis with multiple companies including; Amazon, GM, Google, Octo, Ford Canvas, Getaround, Carma and Volkswagen ADVISORY COMMITTEE APPLICANT ROUTING MEMORANDUM FROM: Wanda Rodriguez, Office of the County Attorney DATE: April 1, 2020 APPLICANT: Devon Browne 3701 Pleasant Springs Dr. Naples, FL 34119 APPLYING FOR: Public Transit Advisory Committee We currently have one vacancy on the above referenced advisory committee. The vacancy was advertised and persons interested in serving on this committee were asked to submit an application for consideration. TO ELECTIONS OFFICE: Please confirm if the above applicant is a registered voter in Collier County, and in what commissioner district the applicant resides. Registered Voter: Yes TO STAFF LIAISON: Attn: Michelle Arnold Commission District: 3 cc: Omar Deleon, Tessie Sillery The application submitted by Mr. Browne is attached for your review. Please let me know, in writing, the recommendation for appointment to the advisory committee. In accordance with Resolution No. 2006-83, your recommendation must be provided within 41 days of the above date. Your recommendation memo should include: The names of all applicants considered for the vacancy or vacancies. The committee's recommendation for appointment or non -appointment. The category or area of qualification the applicant is to be appointed in. If the applicant is a reappointment, please include attendance records for the past two years. TO ADVISORY BOARD COORDINATOR: Attn: Wanda Rodriguez This applicant is not recommended for appointment. —OR— This applicant is recommended for appointment. A recommendation memo is attached, please prepare an agenda item for the next available BCC agenda. If you have any questions, please call me at 252-8123. Thank you for your attention to this matter. 0312019 Advisory Board Application Form Collier County Government 3299 Tamiami Trail East, Suite 800 Naples, FL 34112 (239) 252-8400 Application was received on: 3/13/2020 12:14:26 PM. Name: IMichael Nelsen Home Phone: 616-635-1006 Home Address: 18472 Laurel Lakes Blvd City: Naples Zip Code: 3 n Phone Numbers Business: E-Mail Address: =michael.nelsen@gmail.co Board or Committee: Public Transit Advisory Committee Category: Not indicated Place of Employment: Keiser University How long have you lived in Collier County: 5-10 How many months out of the year do you reside in Collier County: I am a year-round resident Have you been convicted or found guilty of a criminal offense (any level felony or first degree misdemeanor only)? No Not Indicated Do you or your employer do business with the County? No Not Indicated NOTE: All advisory board members must update their profile and notify the Board of County Commissioners in the event that their relationship changes relating to memberships of organizations that may benefit them in the outcome of advisory board recommendations or they enter into contracts with the County. Would you and/or any organizations with which you are affiliated benefit from decisions or recommendations made by this advisory board? No Not Indicated Are you a registered voter in Collier County? Yes Do you currently hold an elected office? No Do you now serve, or have you ever served on a Collier County board or committee? No Not Indicated Please list your community activities and positions held: GAIN 2018 class through the Leadership Collier Foundation Education: MS in Biological Sciences: Auburn University, Auburn, AL BA in Biology and Mathematics: Hope College, Holland, MI Experience / Background I have worked in education in Southwest Florida for 10-years and through that I have had the opportunity to work with many people who depend on public transportation for work, school, and their day-to-day life. Keiser University Fort Myers, FL and Naples, FL Associate Dean January 2020-Present - Manage the day-to-day academic operations for the undergraduate programs at the Naples Campus - Develop long-term academic and course plans -Develop yearly academic budges -Hire, mentor, and manage faculty Academic Coordinator July 2018-January 2020 -Academic and Campus Operations - Designed graduate/medical curriculum -Wrote accreditation documentation/participated in accreditation visits -Worked in the LMS Blackboard Adjunct Biology Faculty Feb 2015-2016 -Taught Hybrid General Biology and Advanced Biology Courses Wolford College Naples, FL Institutional Effectiveness/Academic Coordinator May 2015-July 2018 -Managed Institutional Effectiveness Process - Wrote SASCSCOC application resulting in authorization for Candidacy visit -Developed Faculty In -Service and Faculty Development Newsletter -Conducted faculty observations -Worked with accreditors including the state of Florida (CIE), SACSCOC, and the COA. ADVISORY COMMITTEE APPLICANT ROUTING MEMORANDUM FROM: Wanda Rodriguez, Office of the County Attorney DATE: March 16, 2020 APPLICANT: Michael Nelsen 8472 Laurel Lakes Blvd. Naples, FL 34119 APPLYING FOR: Public Transit Advisory Committee We currently have one vacancy on the above referenced advisory committee. The vacancy was advertised and persons interested in serving on this committee were asked to submit an application for consideration. TO ELECTIONS OFFICE: Shavontae Dominique Please confirm if the above applicant is a registered voter in Collier County, and in what commissioner district the applicant resides. Registered Voter: Yes TO STAFF LIAISON: Attn: Michelle Arnold Commission District: 3 cc: Omar Deleon, Tessie Sillery The application submitted by Mr. Nelsen is attached for your review. Please let me know, in writing, the recommendation for appointment to the advisory committee. In accordance with Resolution No. 2006-83, your recommendation must be provided within 41 days of the above date. Your recommendation memo should include: The names of all applicants considered for the vacancy or vacancies. The committee's recommendation for appointment or non -appointment. The category or area of qualification the applicant is to be appointed in. If the applicant is a reappointment, please include attendance records for the past two years. TO ADVISORY BOARD COORDINATOR: Attn: Wanda Rodriguez This applicant is not recommended for appointment. —OR— This applicant is recommended for appointment. A recommendation memo is attached, please prepare an agenda item for the next available BCC agenda. If you have any questions, please call me at 252-8123. Thank you for your attention to this matter. 0312019 EXECUTIVE SUMMARY Reports and Presentation Item 5b Collier Area Transit's Updated Title VI Program for 2020-2023 Objective: The endorsement of Collier Area Transit's updated Title VI Program for 2020-2023 Considerations: CAT staff recently updated the Title VI Program as mandated by the Federal Transit Administration (FTA) to ensure that FTA's Title VI Program Checklist requirements are being met. CAT's Title VI program is updated every three years on a date determined by the FTA and reviewed by the FTA. As part of the Title VI Program, various CAT plans are reviewed including the Language Assistance Plan (LEP) and the Public Participation Plan (PPP). CAT is submitting this report to FTA, providing a program to ensure that transit services made available is equitably distributed, and provides equal access and mobility to any person, without regard to race, color, or national origin. The Title VI Program has 8 objectives to ensure that the civil rights of users and nonusers are not violated in anyway. We believe that this plan demonstrates that CAT is meeting these objectives. This presentation will cover the basics of CAT's Title VI Program update, as well as updates to the demographic information and LEP. Recommendation: PTAC endorsement of the established Collier Area Transit Title VI Program 2020-2023. Prepared by: �� &a4zj� Date. 5/14/2020. Zachary Karto, Wenior Planner Digitally signed by arnold m Date:2020.05.14 5/14/2020 Approved by: — 16:44:53-04'00' Date: Michelle Arnold, PTNE Division Director 'Al'AFAFAFAfAFAfAfAFlAfAFJ'AFAF-lJrAFAFAFAfAfAFAFI'J'A COLLIER TRANSIT Title VI Program CAT's 2020-2023 Revision List of Contents • Title VI Overview • Introduction • Requirements • Public Participation Plan (PPP) • Limited English Proficiency (LEP) • Environmental Justice • System Wide Service Standards • Minority Routes • Title VI Complaint Procedures • Questions and Comments Title VI Program Revision 2020-2023 Title VI Overview Statue Based on Civil Rights Act of 1964 Nondiscrimination Statement: "no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance:' Title VI: • Updated every three years • Applies to CAT as a recipient of federal funding and its subrecipients • Federal Transit Administration (FTA) regulating agency for CAT Introduction The objectives of this Title VI Program include the following: 1. Ensure that federally -assisted benefits and related services are made available and are equitably distributed. 2. Ensure that the level and quality of federally -assisted services are sufficient to provide equal access and mobility to all persons. 3. Ensure adequate opportunities for all to participate in the planning and decision - making processes. 4. Ensure that placement of transit services and facilities are equitable. 5. Ensure that corrective and remedial actions are taken for all applications and receipts of federal assistance to prevent discriminatory treatment of any beneficiary. 6. Provide procedures for investigating Title VI complaints. 7. Take responsible steps for ensuring that meaningful access to programs and activities is provided for persons with Limited English Proficiency. 8. Inform the public of their rights under Title VI. Requirements CAT's Title VI Program must contain the following: • Notice of rights under Title VI • List of Title VI investigations and complaints or lawsuits • Public Participation Plan • Language Assistance Plan (Limited English Proficiency) • Racial breakdown of non -elected advisory boards/councils • Narrative describing subrecipient monitoring • Service Standards and Policies • Demographic Analysis • Customer Demographics and Travel Patterns • Major Service Change Policy • Board Resolution or Meeting minutes demonstrating board approval of Title VI Program • How to file a complaint and copy of complaint form Requirements CAT's Title VI Program must contain the following: • Language Assistance Plan (Limited English Proficiency) • Racial breakdown of non -elected advisory boards/councils • Narrative describing subrecipient monitoring • Service Standards and Policies • Demographic Analysis • Customer Demographics and Travel Patterns • Major Service Change Policy • Board Resolution or Meeting minutes demonstrating board approval of Title VI Program • How to file a complaint and copy of complaint form Requirements Notice of rights under Title VI • A Title VI Notice to the Public must be displayed to inform a recipient's customer of their rights under Title VI. Notifying the Public of Rights Under Title VI The Collier Area Transit (CAT) operates its programs and services without regard to lace, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has keen aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the CAT. • For more information on the CAT's civil rights program, and the procedures to file a com- plaint, contact 239-252-5840; rid eCAT®colliercountyfl.gov; or visit our administrative office at 8300 Radio Rd, Naples FL 34104. For more information, visit www.rfdeCAT.com • A complainant may file a complaint directly with the Federal Transit Administration by com- pleting the FTAcomp€aint form. The complaint must be signed and mailed to: Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590 • If information is needed in another language, contact 239-252-5840. ■ Si necesits inform acion en otro Wioma, Ilame a€ 239-252-55840 List of Title VI investigations and complaints or lawsuits 0 CAT has no investigations, complaints or lawsuits. Requirements CAT's Title VI Program must contain the following: • Notice of rights under Title VI • List of Title VI investigations and complaints or lawsuits -0 , I U3:M �rlqwolM • Languag Assistance Plan (Limited English Proficiency) • Racial breakdown of non -elected advisory boards/councils • Narrative describing subrecipient monitoring • Service Standards and Policies • Demographic Analysis • Customer Demographics and Travel Patterns • Major Service Change Policy • Board Resolution or Meeting minutes demonstrating board approval of Title VI Program • How to file a complaint and copy of complaint form Public Participation Plan The Public Participation Plan (PPP): • CAT has its own PPP, and also participated in the Collier Metropolitan Planning Organization (MPO) public involvement activities to ensure that a wider range of opportunities are available for all persons • Designed to engage both transit users and non -transit users • Staff regularly gathers input via online surveys in multiple languages, English, Spanish, and Creole • General Public can comment on CAT's services and capital investments through the Public Transit Advisory Committee (PTAC), the MPO Committees and MPO Board Meetings. • As part of CAT's public outreach process all meeting notices, press releases, and public service announcements are translated into other languages as requested or needed based on documentation of previous requests. • CAT utilizes pictographs to display information and instructions. Requirements CAT's Title VI Program must contain the following: Notice of rights under Title VI List of Title VI investigations and complaints or lawsuits pi ihlir partirinntinn plan • Racial breakdown of non -elected advisory boards/councils • Narrative describing subrecipient monitoring • Service Standards and Policies • Demographic Analysis • Customer Demographics and Travel Patterns • Major Service Change Policy • Board Resolution or Meeting minutes demonstrating board approval of Title VI Program • How to file a complaint and copy of complaint form Limited English Proficiency (LEP) CAT has a responsibility, under Title VI of the Civil Rights Act of 1964, to take reasonable steps to ensure that LEP persons have meaningful access to benefits, services, information, and other important programs and activities provided by CAT. • Vital Documents are readily translated from English to Spanish as well as Creole, and upon request other languages. • CAT's website provides translation to other languages: Spanish, Creole, German, and French • CAT also provides translation for public meetings Limited English Proficiency (LEP) Four Factor Framework Analysis 1. The number and proportion of LEP persons served or encountered in the eligible service population; 2. The frequency with which LEP persons come into contact with the agency's programs, activities, and services; 3. The importance of the programs, activities, and services to LEP persons; and 4. The cost and resources available. imited English Proficiency (LEP) • 39,824 9,020 1,528 269 50,641 11.5% 2.6% 0.4% 0.1 % 14.6% IM Distribution of Limited English Proficiency Limited English Proficiency By Census Block Persons within the CAT Service Area LEP Population = iLj 40 15% of the Total Service Area Population � �•.� Go:j v] AO 5 fO Mlles Requirements CAT's Title VI Program must contain the following: • Notice of rights under Title VI • List of Title VI investigations and complaints or lawsuits • Public Participation Plan • Languag Assistance Plan (Limited English Proficiency) . , a VIVA j • ervice Standards-, an Po icies • Demographic Analysis • Customer Demographics and Travel Patterns • Major Service Change Policy • Board Resolution or Meeting minutes demonstrating board approval of Title VI Program 9 How to file a complaint and copy of complaint form Requirements Racial breakdown non -elected advisory boards/councils White Male - 8 White Male - 8 White Female - 5 White Female - 4 White Male - 4 White Female - 9 `Black Male Black Male -JL jj�Black Male 0 Black Female - 1 Black Female - 0 Black Female - 1 Ikispanic m §llllllllllHispanic Mall Hispanic Female - 0 Hispanic Female - 0 _ Other M Other Female - 0 Other Female - 0 Hispanic Female - 0 Other Female - 0 Narrative describing sub -recipient monitoring • CAT is required to complete sub -recipient training and monitoring to ensure compliance with all Certifications and Assurances, including those regarding non-discrimination. • The monitoring would be randomly scheduled to capture the everyday operations. Requirements CAT's Title VI Program must contain the following: • Notice of rights under Title VI • List of Title VI investigations and complaints or lawsuits • Public Participation Plan • Language Assistance Plan (Limited English Proficiency) • Racial breakdown of non -elected advisory boards/councils • Narrative describing subrecipient monitoring • Demographic Analysis • Customer Demographics - nd Travel Patterns - - - - - - - - - • - - • Board Resolution or Meeting minutes demonstrating board approval of Title VI Program • How to file a complaint and copy of complaint form Vehicle Type/Service Low -Floor 40' Bus (Fixed -Route) Low -Floor 40' Bus (Express -Route) Low Floor 35' Bus (Fixed -Route and Trolley) Low Floor 30' Bus Low Floor 24' Bus (Paratransit) Low Floor 23' Bus (Paratransit) Seating Capacity I Standing Capacity Maximum Vehicle Load I Maximum Vehicle Load I Maximum Load Factor I Maximum Load Factor - — Off -Peak — Peak — Off -Peak Peak System -Wide Service Standards Vehicle Headways • Average of 90 minute Frequencies on both Monday —Saturday and Sunday • Route 13, 14, 19 are the only routes with 60 minute frequencies System- ide Service Standards On -Time Performance Up to 5 minutes late Up to 5 minutes late Up to 5 minutes late 0 minutes late System -Wide Service Standards Service Availability CAT provides service from 3:45 a.m. to 8:52 p.m., Monday through Saturday and 5:30 a.m. until 7:51 p.m. on Sundays. Service Delivery Factors: 1. Financial resources 2. Public input 3. Performance of existing routes 4. Transit Orientation Index (population and employment density, income, age, and zero -car households) 5. Safety guidelines 6. Development patterns Policies Ensure Transit Amenities are provided equitably for each Mode • 591 bus stops throughout their service area. Vehicle Assignments are distributed among all routes • Randomized Vehicle Selection Fare or Service Change are evaluated so to not adversely impact any group and are categorized as follows: • Major Service Change Policy • Disparate Impact Policy • Disproportionate Burden Policy Minority Routes All of CAT routes serve a minority census block group, while approximately 45 percent of the service provided has the majority (50 percent or more) of the service within minority census block groups. m 25.0 �r A& Awk ® 24.6 12.3 9 4.5 36.6 ® &6.8 m 27.0 13.5 16.8 8.4 62.2 48.6 24.3 29.8 14.9 61.3 m �.6 42.4 21.2 30.4 15.2 71.7 m m 24.2 12.1 7.2 3.6 29.8 ® 56.0 ® 42.6 21.3 42.6 21.3 100 m 24.0 12 17.6 8.8 73.3 ® 14.3 23.4 11.7 7.2 3.6 30.8 ® 30.= 44._ 169.0 84.5 58.2 29.1 34.4 69.E 129.4 64.7 51.8 25.9 40.0 Requirements CAT's Title VI Program must contain the following: • Notice of rights under Title VI • List of Title VI investigations and complaints or lawsuits • Public Participation Plan • Language Assistance Plan (Limited English Proficiency) • Racial breakdown of non -elected advisory boards/councils • Narrative describing subrecipient monitoring • Service Standards and Policies Major Service Chang vll%.y • Board Resolution or Meeting minutes demonstrating board approval of Title VI Program • How to file a complaint and copy of complaint form Environmental Justice Executive Order 12898 passed in February 1994 Department of Transportation EJ Order 5610.2 (a) May 2012 Executive branch internal management to protect minority and low-income populations Environmental Just Bus Stop Amenities Locations for Low Income and Minority Population Areas Environmental Ju, r � Environmental Justice Low Income Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area Requirements CAT's Title VI Program must contain the following: Notice of ri Public Participation Plan Language Assistance Plan (Limited English Proficiency) Racial breakdown of non -elected advisory boards/councils Narrative describing subrecipient monitoring Service Standards and Policies Demographic Analysis Customer Demographics and Travel Patterns Major Service Change Policy Title VI Complaint Procedures As a recipient of federal financial assistance, CAT has Title VI Complaint procedures in place. Complaints can be filed to CAT or Directly to Federal Transit Administration by completing the complaint form. They are investigated and a letter of findings is prepared and submitted • The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by CAT • After the invest i ator reviews the complaint, she/he will issue one of two letters to the complainant: a c osure letter or a letter of finding (LOF). • A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. • An LOF summaries that the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or if any other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so. CAT has not received any Title VI complaint. rideCAT COLLIER AREA TRANSIT LP Utm "TiiI:J,l I �t- COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS COLLIER AREA TRANSIT (CAT) TITLE VI PROGRAM 2020 - 2023 Table of Contents Introduction 4 Background 5 Title VI Program Policy Statement 7 Major Accomplishments Since 2017 Submittal 9 General Reporting Requirements 10 Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA 10 FTA Civil Rights Assurance, DOT Title VI Assurance 12 Program Specific Requirements 12 Title VI Notice to the Public 12 Title VI Complaint Procedures 13 List of Transit -Related Title VI Investigations, Complaints or Lawsuits 15 Public Participation Plan 15 Limited English Proficiency 17 Membership Non -Elected Committees 34 Title VI Equity Analysis for New Facility Construction 36 Title VI Plan Approval 38 Requirements of Transit Providers 38 System Wide Service Standards and Policies 38 Other Areas of Title VI Considerations 45 Assessment of Compliance 46 List of Tables Table 1: CAT Budget Fiscal Years 2015-2019 5 Table 2: CAT Fares 10 Table 3: CAT Active Federal Grant Assistance 11 Table 4: Percent of Limited English Proficiency Persons by Census Block Group 17 Table 5: Summary of Limited English Proficiency Persons within the CAT Service Area 24 Table 6: Percentage of Limited English Proficiency Students within Collier County Public Schools 26 Table 7: Service Changes Since the Last Title VI Update through March 2020 33 Table 8: Racial Composition of Bodies that Provide Input to Decision -Making Bodies 34 Table 9: Vehicle Load Standards 39 Table 10: CAT Service Levels by Routes 40 Table 11: On Time Performance 42 Table 12: CAT Minority Routes 42 Table 13: Annual Update of HHS Poverty Guidelines 60 Table 14: Fixed Route Capacities 61 Table 15: Demand Response Capacities 61 Table 16: Total Capacity Analysis and Total Vehicle Counts 62 2 TITLE VI PROGRAM 2020 - 2023 Table 17: Peer System Characteristics 65 Table 18: CAT's Performance Review Measures 65 Table 19: CAT's General Indicator Peer Comparison 65 Table 20: Summary of Collier County's Peer and Trend Analysis (2013-2018) 78 List of Maps Map 1: Limited English Proficiency 19 Map 2: Bus Stop Amenity Locations for Low Income & Minority Populations Areas 45 Map 3: Minority Census Tracts and CAT Fixed Route & ADA Service Areas 48 Map 4: Low -Income Census Tracts and CAT Fixed Route & ADA Service Areas 49 List of Figures Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area 25 Figure 2: CAT Operations and Maintenance Facility 37 Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility 38 Figures 4-25: Transit Development Plan (TDP) Peer Review 66-77 Appendix A: Title VI Complaint Form 50-51 B: Certifications and Assurances 52-54 C: Sub -Recipient Monitoring Form 54-56 D: CAT Route Fare or Service Change Policy 57-60 E: Transit Development Plan Capacity Analysis 61-63 F: Transit Development Plan Peer Review 64-78 G: Ridership Survey 79-82 G: Community Agencies 83-84 H: Transit Manager Resolution 85-86 I: Fare Study 87 J: Latest TDP 88 K: Title VI Training 89 3 TITLE VI PROGRAM 2020 - 2023 Introduction Collier Area Transit, (d.b.a. "CAT") began its fixed route service in February 2001, offering service in Collier County, to include the cities of Naples, Marco Island and the Immokalee area. Collier Area Transit (CAT) operates under the supervision of the Collier County Division of Public Transit and Neighborhood Enhancement (PTNE) for the Collier County Public Services Department. CAT provides public transit service including fixed -route bus, express bus, Americans with Disabilities (ADA) and Transportation Disadvantaged (TD) paratransit service. CAT coordinates through the State of Florida Commission for the Transportation Disadvantage with the transportation vendor providing public transportation services to Medicaid individuals. CAT is submitting this report to the Federal Transit Administration, (FTA), providing a program to ensure that transit services made available is equitably distributed, and provides equal access and mobility to any person, without regard to race, color, or national origin. This program is updated every three (3) years and received approval by FTA through March 31, 2023. This program update for 2020-2023 has been prepared pursuant to Title VI of the Civil Rights Act of 1964, Title 49, Chapter 53, Section 5332 of the United States Code; and the FTA Circular 4702.113, "Title VI Requirements and Guidelines for Federal Transit Administration Recipients," (October 1, 2012). Additionally, this update summarizes the CAT transit service provisions since the last program was approved. This update will provide compliance with all parameters of the FTA Title VI Program Checklist for all applicable requirements of Transit Providers. The objectives of this Title VI Program include the following: 1. Ensure that federally -assisted benefits and related services are made available and are equitably distributed. 2. Ensure that the level and quality of federally -assisted services are sufficient to provide equal access and mobility to all persons. 3. Ensure adequate opportunities for all to participate in the planning and decision -making processes. 4. Ensure that placement of transit services and facilities are equitable. 5. Ensure that corrective and remedial actions are taken for all applications and receipts of federal assistance to prevent discriminatory treatment of any beneficiary. 6. Provide procedures for investigating Title VI complaints. 7. Take responsible steps for ensuring that meaningful access to programs and activities is provided for persons with Limited English Proficiency. 8. Inform the public of their rights under Title VI. 4 TITLE VI PROGRAM 2020 - 2023 Background Collier County, like most jurisdictions, has been drastically impacted by the downward housing market and the economy over the past several years, which increased ridership but limited funding. Although the economy and housing has recovered in recent years, the strong economy has too made it a challenge to continue to provide public transportation services as disposable income has increase thus private cars have become much more of an affordable mode of transportation. The challenge is now that with a reduction in ridership, CAT's budget has remained stagnant only seeing a very slight increase to cover inflation. Consequently, those truly needing public transit are not seeing an increase in bus frequency or fixed -route coverage. The low frequency and coverage issues are also affecting CAT's ability to attract choice riders which too hurts CAT's revenue earning potential. The ridership trends coupled with budget constraints has prompted service restructuring and adjustments for efficiency purposes. The CAT staff conducted annual planning and evaluation of the routes and implemented route modifications in 2018 to maximize utilization of the available budget, increase efficiency and increase ridership. Table 1 presents the CAT budget over the past five years. Despite these budgetary changes, CAT continues to provide public transit service aimed at serving the maximum number of persons in the most efficient and equitable manner. Table 1: CAT Budget Fiscal Years 2015 - 2019 $6,181,900 $6,642,500 $5,727,700 $6,063,500 $6,281,200 $3,451,700 $3,916,200 $4,222,800 $4,036,500 $4,242,200 $9,633,600 $10,558,700 $9,950,500 $10,100,000 $10,523,400 4% 9% -6% 1.5% 4% Over the past three years, CAT has participated in a number of compliance reviews with the Collier Metropolitan Planning Organization (MPO), FDOT, and the FTA with regard to ensuring federal and state guidelines are adhered to in transportation planning and service delivery. Over the past three years, CAT has completed three (3) Minor Transit Development Plan (TDP) Updates and is currently in the middle of a Major Transit Development Plan (TDP) Updates. The previous TDP Minor updates have allowed ample opportunity for public input into the planning, service delivery, and capital investment program process. The current Major TDP Update is doing the same but has been impacted with the challenge of reaching the public amidst a pandemic (Coronavirus — COVID-19). CAT and its consultants have improvised and are conducting several surveys, utilized social media and conducted virtual meetings in response to stay at home and social distancing orders. In addition to the public 5 TITLE VI PROGRAM 2020 - 2023 participation efforts, planning resources have also provided CAT with significant data on its customers and the surrounding area that can be used for identification of service area populations and any necessary equity analysis prior to proceeding with decision -making activities. From the TDP on -board survey, CAT was able to identify its typical rider and determine its customers' qualitative and quantitative opinions of the service provided and focus areas for future service and capital purchases. The TDP also provides an in-depth analysis of how CAT performs in comparison with peer agencies. Many aspects of the TDP will be utilized to support compliance with Title VI guidelines and the full documents can be found on the CAT website at http://www.rideCAT.com. The public transit services in Collier County, provided by CAT, are governed by the Collier County Board of County Commissioners. The commissioners are elected in accordance with the State of Florida District Designations as follows: • District 1— Donna Fiala • District 2 — Andy Solis • District 3 — Burt Saunders • District 4 — Penny Taylor • District 5 — William L. McDaniel Jr. The Collier County Board of County Commissioners is the official decision -making body for Collier County and, because they are elected by the general public, CAT has no ability to ensure that there is adequate representation of minorities on this body. 6 TITLE VI PROGRAM 2020 - 2023 Title VI Program Policy Statement CAT operates under the Public Transit & Neighborhood Enhancement (PTNE) Division which is one of Nine (9) Divisions within the Public Services Department of Collier County Government. CAT is the provider of public transportation; whose purpose is to deliver quality public transportation services to the general public. CAT's employees who have extensive daily contact with the public, recognize its responsibility to the community it serves and is committed to a policy of non-discrimination. Governed by the Collier County Board of County Commissioners and serving the cities of Naples, Marco Island, Everglades City, the Immokalee community, and other areas of unincorporated Collier County, CAT complies with Title VI of the Civil Rights Act. It is CAT's policy to ensure non-discriminatory transportation practices throughout Collier County. Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. The Environmental Justice (EJ) component of the Title VI requirements guarantees fair treatment for all people regardless of race and income. The requirements under EJ include CAT identifying and addressing, as appropriate, any potential disproportionate and/or adverse impact of its programs, policies, and activities on minority and low-income populations. In addition to EJ considerations in the administration of public transit, CAT will undertake reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful access to programs, services, and information. The three fundamental Environmental Justice concepts are to: 1. Avoid, minimize, or mitigate disproportionately high and adverse human health or environmental effects, including social and economic effects, on minority and low-income populations. 2. Ensure the full and fair participation by all potentially affected communities in the transportation decision -making process. 3. Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low- income populations. The Public Transit Manager has been designated as the CAT Civil Rights Officer responsible for civil rights compliance and monitoring to ensure the nondiscriminatory provision of transit services and programs. In addition to the Transit Manager, the PTNE Director and all Transit agency staff share in the responsibility of making CAT's Title VI program a success. Title VI compliance is given the utmost importance by CAT and its governing board. To request a copy of the agency's Title VI Program, contact the Public Transit & Neighborhood Enhancement (PTNE) Division at the phone number, e-mail, or physical address provided below or access it on the CAT website at http://www.rideCAT.com. Any person who believes that they have been denied a benefit, excluded from participation in, or discriminated against under Title VI has the right to file a 7 TITLE VI PROGRAM 2020 - 2023 formal complaint in writing to the Public Transit Manager, responsible for civil rights compliance and monitoring to ensure non-discriminatory provision of transit services and programs. File your formal complaint in writing, via e-mail, or by phone using the following contacts: By Mail: Public Transit & Neighborhood Enhancement Division 8300 Radio Road Naples, FL 34104 By Phone: CAT - (239) 252-4996 Email : rideCAT@colliercountyfl.gov Online: https://www.colliercountyfl.gov/your-government/divisions-f-r/public-transit- neighborhood-enhancement/our-services/collier-area-transit-cat/title-vi-program Form: https://www.colliercountyfl.gov/home/showdocument?id=90136 Please be sure to include your name, address, and how to contact you (physical address, phone number, and/or e-mail address, etc.). Complaints are documented in the County's database, logged and tracked for investigation. Once the investigation is completed, the customer is notified of the outcome of the investigation. The Title VI Policy statement is disseminated to all staff and is available on CAT's website. The Title VI Notice can be found in this Plan; posted at each transfer Station and on each bus. Implementation of the Title VI Program is considered a legal obligation accepted as part of the financial assistance agreement entered into with the U.S. Department of Transportation's Federal Transit Administration. Individuals and organizations also have the right to file a complaint with the Federal Transit Administration's Office of Civil Rights by obtaining the complaint form from: https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form. To file a complaint directly to FTA complete the FTA complaint form (PDF). The complaint form must be signed and mailed to: Federal Transit Administration Office of Civil Rights Attention: Complaint Team East Building, 5th Floor —TCR 1200 New Jersey Avenue, SE Washington, DC 20590 Omar De Leon Transit Manager TITLE VI PROGRAM 2020 - 2023 Date E3 Major Accomplishments since the 2017 Title VI Submittal Collier Area Transit has made the following improvements to the system to better the operations and services provided to its passengers in accordance with FTA regulations since the last Tittle VI submittal: • Passenger Transfer Station - located at 8300 Radio Road has been further enhanced with the construction of ADA accessible hallways to allow better passenger accessibility to the mobility manager for their paratransit interviews in a private setting. • Route Changes and Improvements — In FY2018 in response to public input, operational changes were made to Route 22 and 23 so they no longer circulate on the same route. This change allowed CAT to service key destinations such as the Immokalee Technical College, Salvation Army, retail and medical offices, as well as the Department of Children and Families. Existing revenue hours were utilized to increase frequency and reduce wait time as well as provide later service hours. • Frequency Improvements - In April 2018, 3 extra loops were added to the most utilized route, Route 11. This route 11 is incredibly important, because it services the major corridor where most of the businesses are located, providing employment opportunity to the transit dependent population. This route is also a major connection between Northern and Southern Collier County. • Bus Shelter Construction —13 bus shelters were installed within Collier County. In addition, the newly installed shelters incorporate solar lighting to enhance security measures. • ADA Bus Stop Improvements - CAT obtained grant funding for the design and construction of bus stop improvements to meet ADA accessibility standards. 17 ADA bus stops were designed and constructed in FY2018. • New transit route Extension - Route 24 was reevaluated and it was revealed that the San Marco Stop was completely unneeded, so route changes were made to better service the farm worker population within the area. Three new stops were added to Six L's Farm Rd, one stop in particular is now servicing a farm worker housing community. The housing community has approximately 400 residents with limited vehicular access and transit options to basic needs such as medical care, grocery stores, and general goods. Bus frequency was also added to this region to again better assist the farm workers. • New Beach Access Route — In 2019 the CAT's Beach Bus was realigned to provide direct access to the beach. The route was shortened, running along Bluebill Ave between Delnor Wiggins State Park and Creekside, a major connection point to three other routes within the system. Fares were also eliminated to expand access to the community. These were very popular alterations with passengers. • Fare Study— In March 2018 CAT conducted a Fare Study which resulted in the following changes to the Fixed Route fares: 9 TITLE VI PROGRAM 2020 - 2023 Table 2: CAT Fares Fare Category Previous Newly Adopted Full Fare Reduced Fare Full Fare Reduced Fare One-way Fare $1.50 $0.75 $2.00 $1.00 Children 5 years of age & under Free Free Free Free Transfer $0.75 $0.35 Free/90 min. Free/90 min. Day Pass $4.00 $2.00 $3.00 $1.50 7-Day Pass $15.00 $7.50 NA NA 15-Day Pass NA NA $20.00 $10.00 30-Day Pass $35.00 $17.50 $40.00 $20.00 Marco Express One-way Fare $2.50 $1.20 $3.00 $1.50 Marco Express 30-Day Pass $70.00 $35.00 $70.00 $35.00 The paratransit fare struct was also modified to consolidate the Transportation Disadvantaged (TD) fare structure from five to three income -based categories. The maximum pre trip fare was capped at $4 rather than $7 under the old fare structure. General Reporting Requirements Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA As of May 31, 2017, CAT had the following pending grant applications: The pending grants are listed below: 1032-2020-1 / FHWA Flex Funds Bus Shelters 1032-2020-2 / FY20 FHWA Flex Funds Bus Shelter 1032-2020-3 / 5307 and 5339 Funds; Capital, ADA, Planning 1032-2020-4 / FY20 FTA Section 5307 CARES Act Capital and Operating FDOT USC 5311 Non -Urbanized Formula Grant FDOT USC 5310 Transportation for Elderly Persons FDOT USC 5339 Rural Capital Assistance Grant CAT utilizes the active grants listed in Table 2 to support public transit services in Collier County. Some of these grants cover multiple fiscal years. 10 TITLE VI PROGRAM 2020 - 2023 Table 3: CAT Active Federal Grant Assistance GMS Grant Number Grant Program Award Amount Balance to Expend 33172-01 FTA Section 5307 - FY11 $2,989,875 $9,234 33243-01 FTA Section 5307 FLEX-XU $336,872 $186,203 33369-01 FTA Section 5307 FLEX-XU $287,124 $175,069 33371-01 FTA Section 5307 - FY14 $3,464,582 $227,457 33372-01 FTA Section 5307 FLEX-XU $294,000 $173,707 33425-01 FTA Section 5339 RURAL (G0015) $217,600 $2,898 33441-01 FTA Section 5307 - FY15 $3,355,215 $14,025 33447-01 SDTS State Discretionary G0575 $100,000 $1,362 33474-01 FTA Section 5339 RURAL $210,400 $263,000 33482-01 FTA Section 5307 - FY16 $2,843,559 $29,439 33483-01 FTA Section 5307 FLEX-XU $497,000 $30,997 33510-01 FTA Section 5339 - FY16 $299,327 $251,846 33511-01 FTA Section 5307 FLEX-XU $80,000 $13,402 33518-01 FTA Section 5339 RURAL $202,400 $202,400 33526-01 FTA Section 5307 - FY17 $2,888,070 $653,466 33549-01 FTA Section 5310 17/18-SFY18 $285,518 $356,898 33551-01 FTA Section 5339 RURAL $82,875 $103,594 33552-01 FTA Section 5339 - FY17 $299,889 $299,889 33555-01 FTA Section 5307 FLEX-XU $274,000 $274,000 33556-01 FTA Section 5307 FLEX-XU $316,250 $316,250 33570-01 FTA Section 5307 - FY18 $3,397,820 $174,936 33590-01 FTA Section 5324 Emergency Relief $226,327 $226,327 33591-01 FTA Section 5339 - FY18 $411,466 $260,272 33607-01 SBG State Block Grant G1577 $940,849 $22,998 33614-01 FTA Section 5311 $379,787 $759,574 33615-01 FTA Section 5310 18/19-SFY19 $281,382 $351,728 33623-01 FTA Section 5307 FLEX-XU $286,180 $286,180 33634-01 FTA Section 5307 - FY19 $3,410,514 $2,249,135 33635-01 ME Trip and Equipment (G1A20) $910,405 $0 33642-01 FTA Section 5307 FLEX-XU $545,068 $545,068 33664-01 FTA Section 5339 - FY19 $372,752 $313,272 33648-01 SC - Shirley Conroy (G1A93) $71,206 $0 33652-01 Public Transit Block Grant Program $982,792 $1,965,584 33665-01 FTA Section 5310 FY19-20 $398,726 $448,567 $31,939,830 $11,188,776 11 TITLE VI PROGRAM 2020 - 2023 FTA Civil Rights Assurance, DOT Title VI Assurance CAT submitted the Fiscal Year 2020 Certifications and Assurances in FTA's Transit Award Management System (TrAMS). A copy of the signed Certifications and Assurances is provided in Appendix A, including the 01 Assurance required for each applicant, which incorporates the following sections: D. Non -Discrimination Assurance E. Assurance of Non -Discrimination on the basis of disability The Certifications and Assurances were electronically signed and submitted on March 3rd, 2020. CAT has a process in place that staff follows to prepare for the annual execution of the FTA Annual Certifications and Assurances. Transit staff prepares a request to the County Attorney's Office for review and approval. Upon review, the Public Service Department Head is notified of the County Attorney's approval and the Department Head executes the document. The Collier County Board of County Commissioners has delegated the Public Services Department Head with the obligation to review and execute the Certifications and Assurances. Upon review and acceptance, the County Attorney, and the Public Service Department Head complete the requirements for execution of the Certifications and Assurances. Program Specific Requirements The following information addresses Title VI general reporting requirements as described in FTA Circular 4702.1B. Title VI Notice to the Public A Title VI Notice to the Public must be displayed to inform a recipient's customer of their rights under Title VI. At a minimum, recipients must post the notice on the agency's website, in public areas of the agency's office(s), and on fixed routes. The following Title VI Notice to the Public is posted in the Collier Area Transit's administrative offices, on the buses, website, and terminals. 12 TITLE VI PROGRAM 2020 - 2023 t., CN COLLIER AREA TRANSIT Notifying the Public of Rights Under Title VI The Collier Area Transit (CAT) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the CAT. • For more information on the CAT's civil rights program, and the procedures to file a com- plaint, contact 239-252-5840; rideCAT@colliercountyfl.gov; or visit our administrative office at 8300 Radio Rd, Naples FL 34104. For more information, visit www.rideCAT.com • A complainant may file a complaint directly with the Federal Transit Administration by com- pleting the FTA complaint form. The complaint must be signed and mailed to: Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590 • If information is needed in another language, contact 239-252-5840. • Si necesita informacion en otro idioma, Ilame al 239-252-5840 Title VI Complaint Procedures As a recipient of federal financial assistance, Collier Area Transit (CAT) has the following Title VI complaint procedures in place. Filing a Discrimination Complaint Collier County has provided procedures for filing complaints alleging discrimination on the basis of race, color, or national origin. Information on how to file a complaint is provided through the County Manager's Office of Equal Employment Opportunity, on CAT's website, and appears routinely on publications, interior bus cards, schedules, and on other materials available at public facilities. The information is also posted at the CAT administrative facility, at the Transfer terminals, and at other public facilities frequented by transit users such as libraries and community health centers. 13 TITLE VI PROGRAM 2020 - 2023 Any person who believes that he or she, individually or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, or national origin may file a written complaint with the FTA or the Secretary of Transportation. Persons are encouraged to first notify Collier County and file a complaint through the local office. Any person who believes that he, or she, or any specific class of persons, has been subjected to discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and related statutes, under CAT's program of transit service delivery or related services or programs is encouraged to file a report with Public Transit and Neighborhood Enhancement at: Public Transit and Neighborhood Enhancement Division 8300 Radio Road Naples, FI 34104 Telephone (239) 252-4996, fax (239) 252-6534 www.rideCAT.com CAT encourages the filing of a complaint in writing and includes a name, addresses, and other information so that the individual may be contacted regarding the matter. A copy of the Title VI Complaint Form is provided to document all pertinent information regarding the complaint. All complaints received within 180 days of the incident are processed and investigated by CAT. A preliminary review to determine jurisdiction is conducted and if within CAT's authority and investigation is conducted. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by CAT or the OEO. CAT has 30 days to investigate the complaint. If more information is needed to resolve the case, CAT may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, CAT can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case. After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summaries that the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or if any other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so. A person may also file a complaint directly with the Federal Transit Administration File a complaint by completing the FTA complaint form (PDF). The complaint form must be signed and mailed to: Federal Transit Administration 14 TITLE VI PROGRAM 2020 - 2023 Office of Civil Rights Attention: Complaint Team East Building, 5th Floor —TCR 1200 New Jersey Avenue, SE Washington, DC 20590 Title VI Complaint Form The CAT Title VI complaint form and associated procedures are available in English, Spanish, and Creole in Appendix A of this plan as well as on the CAT website. If the information is needed in other languages spoken by LEP populations CAT will accommodate that request. List of Transit -Related Title VI Investigations, Complaints or Lawsuits Members of the public and staff who believe that they have been discriminated against based on race, color, national origin, age, gender, or disability are afforded the opportunity to have their concern documented. The public has the option to convey their concern via direct phone communication with a customer service representative, face to face during regular business hours, via the internet in the form of an email, or written correspondence. Complaints are documented and tracked for investigation. Once the investigation is completed, the customer is notified of the outcome of the investigation. If the customer is not satisfied with the outcome of the investigation, they are then referred to the Public Transit Director for escalation. Internal files have been reviewed to determine whether there were and complaints filed or concluded between submittal of the last Title VI Plan in June 2017 through March 2020 that raised to the level of a Title VI complaint. There were no external complaints or internal complaints filed by management during this time period. During this period the County changed from a two -vendor system to a single vendor, consolidating transit operation services. The contract with Medical Transportation Management (MTM) Inc. was terminated and MV Contract Transportation, Inc. assumed full service for Collier County in January 2019. There have been no complaints registered to the vendors during their contract period with Collier County., Inc. Had there been any complaints received they would have been given the highest priority and thoroughly investigated to ensure that any substantiated complaint is addressed and that appropriate follow-up actions are taken to correct discriminatory actions and prevent future discriminatory policies, practices, and environments. Public Participation Plan The following section includes information about CAT's Public Participation plan, including information about outreach methods to engage minority and limited English proficient populations (LEP), as well as a summary of outreach efforts made since the last Title VI Program submission 15 TITLE VI PROGRAM 2020 - 2023 Public Involvement CAT's public involvement process is two -fold in that the CAT has its own Public Participation Plan (PPP) but the agency also participated in the Collier Metropolitan Planning Organization (MPO) public involvement activities to ensure that a wider range of opportunities are available for all persons to provide feedback on public transit service. The CAT process has been designed to obtain a wide range of input from the community of both users and non -users. The CAT PPP can be reviewed in its entirety on the CAT website at www.rideCAT.com and additional details on the public involvement activities are found in the Limited English Proficiency section of this Plan. Through participation with the community, CAT can gather public input on a daily basis. As part of the public involvement, the general public is provided an opportunity to comment on CAT's services and capital investments through the Public Transit Advisory Committee (PTAC), the MPO Committees and MPO Board Meetings. They also are provided an additional opportunity when those same items viewed through the MPO process are taken to the Collier County Board of County Commissioners. CAT recognizes that in compliance with Title VI, public involvement activities must focus on low-income and minority populations and thereby ensures access to the transportation planning process for low- income and minority populations through its public involvement process. As part of CAT's public outreach process all meeting notices, press releases, and public service announcements are translated into other languages as requested or needed based on documentation of previous requests. CAT staff refreshes the printed materials monthly or as needed and monitors the frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes pictographs to display information and instructions. Bus cards and printed schedules are also utilized to convey information on CAT's Title VI requirements. Future service planning efforts often include the dissemination of customer demographic and opinion surveys to collect information about who is using the service and how the service could be improved for those persons. CAT disseminates on -board surveys in English, Spanish and Creole to ensure that non- English speaking customers have meaningful access to provide input in the planning process. This process also reaches out to obtain input from low-income and minority persons who may not attend a formal public meeting. As a result of the public outreach process implemented by CAT, portions of the Golden Gate Estates and other low-income and minority areas in the eastern most portion of the county have been identified by the public as areas in need of transportation options. CAT, through its upcoming Transit Development Plan (TDP) will be defining ways to efficiently provide transportation service to these areas. 16 TITLE VI PROGRAM 2020 - 2023 Limited English Proficiency Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (LEP), was signed by President Clinton in August 2000. The Executive Order directs each federal agency to examine the services it provides and develop and implement a system by which LEP persons can meaningfully access those services. Failure to ensure opportunities for LEP persons to effectively participate in or benefit from federally -assisted programs may constitute national origin discrimination. As a public transportation provider receiving federal funding from the U.S. Department of Transportation (DOT), CAT has a responsibility, under Title VI of the Civil Rights Act of 1964, to take reasonable steps to ensure that LEP persons have meaningful access to benefits, services, information, and other important programs and activities provided by CAT. LEP persons include individuals who have a limited ability to read, write, speak, or understand English. Many LEP persons rely on public transit services to achieve greater mobility and access to employment. Creating a positive environment for LEP persons may help to retain existing riders and attract new riders who otherwise would be excluded based on language barriers. The DOT developed LEP guidance to assist public transit agencies in determining the best ways to comply with the statutory and regulatory LEP obligations. Transit agencies should conduct an LEP needs assessment based on the four -factor framework. Four -Factor Framework The four -factor framework includes four steps that assist transit agencies in developing a cost-effective mix of language assistance measures. The factors that should be considered during the LEP needs assessment include: 1. The number and proportion of LEP persons served or encountered in the eligible service population; 2. The frequency with which LEP persons come into contact with the agency's programs, activities, and services; 3. The importance of the programs, activities, and services to LEP persons; and 4. The cost and resources available. Collier Area Transit (CAT) Service Area CAT provides approximately 800,000 Fixed Route trips each year within the Collier County area. CAT is continually providing information to LEP residents of the community. Approximately 15% percent of the population residing in the CAT service area who are five years of age or older speak a language other than English. Due to the number of persons speaking a language other than English, CAT has translated the system maps into Spanish and provides instructive information to the public on its website in Spanish and Creole. The County website also has a device that allows viewers to translate the information on the 17 TITLE VI PROGRAM 2020 - 2023 website into Spanish, Creole, French and German. In addition, CAT provides printed information in Spanish at all stations and public locations disseminating CAT information. CAT has developed this LEP Plan to document the steps being taken to provide assistance for LEP persons seeking meaningful access to CAT programs and to identify any additional LEP needs that are not being met through the existing information dissemination processes. The number and proportion of LEP persons within the CAT service area was assessed using the 2018 American Community Survey (ACS) 5-year estimates. The ACS data were reviewed to determine the number of people who speak English "very well" and "less than very well" for each Census tract within the CAT service area. Collier County Public Schools (CCPS) enrollment data were also assessed to determine the percentage of LEP children who may encounter CAT services. In addition, community organizations that serve LEP persons can provide input that confirms the data collected from other sources. The geographic boundaries of the CAT service area and the existing routes that have been modified based on recent recommendations from the CAT staff are presented in Map 1. All Census Block Groups with an LEP population percentage above the Collier County average (15%) are depicted in the two darkest brown colors. Public Participation Plan Performance Measures and Objectives Goals and Objectives • To provide updates on current and future services • To obtain community feedback on services provided • To educate on the benefits of public transportation II. Performance Measures and Monitoring To measure Customer Relation and Communications effectiveness in meeting the goals and objectives the following performance measures will be monitored on a continual basis: • Average Monthly Website Visits • Goal:17,000 • Latest Measure: 14,782 • Evaluation: CAT is currently not meeting the measure, however with current decreases in transit demand as a result of Covid-19 this is expected. CAT also has begun a large social media blitz which is beginning result in an increase in website visits. • Community Outreach Presentations • Goal: Average 5+ per quarter • Latest Measure: 6.75 • Evaluation: CAT is currently meeting our established goal for presentations. 18 TITLE VI PROGRAM 2020 - 2023 • Assist in Languages other than English at Public outreaches and events. • Goal: Assist 80% of LEP customers • Latest Measure: 100% • Evaluation: CAT is currently meeting our established goal for assisting LEP customers. • Percentage of Outreach Events and Presentation in Low -Income or Minority Census Tracts • Goal: 40% • Latest Measure: 50% • Evaluation: CAT is currently meeting this goal. 19 TITLE VI PROGRAM 2020 - 2023 Map 1: Limited English Proficiency LEE LEE HENDRY PALM �— BEACH\ COWER RROWARO — MIAMI- R DADE MONROE Ik WED3 ®u_ CAT Routes 1A W k Service Ala l 314 Mile Service 41 Ala Percent LEI Population I% Gulf of Mexico N A DI 5 D Miles I I Data 5aurc Collier County. Colll MR0. FOOT, F5DLand2BI3AC55-YearLebmt- Table 4 presents the total population and LEP populations for all Census Block Groups within the CAT service area. In addition, Table 4 details the number of persons in each of the four major language categories who speak English "less than very well." These four major language categories include Spanish, Indo-European, Asian -Pacific Island, and all other populations. Table 4: Percent of Limited English Proficiency Persons by Census Block Groups 20 TITLE VI PROGRAM 2020 - 2023 120210102102 175 18 0 0 193 9.2% 120210104202 851 132 0 0 983 35.3 120210112013 290 81 32 0 403 7.9% 120210003012 0 20 0 0 20 2.3 120210101102 138 9 39 0 186 15.8% 120210003013 0 42 31 0 73 4.4% 120210106012 582 69 0 0 651 39.9% 120210109031 1 0 110 0 111 6.0% 120210113021 419 97 0 0 516 21.5% 120210107012 126 9 0 0 135 15.6% 120210106043 254 27 0 0 281 12.8% 120210103002 215 0 0 0 215 23.4% 120210114001 368 60 0 0 428 33.2% 120210101104 13 47 0 0 60 5.3% 120210102084 0 0 0 0 0 0.0% 120210112051 337 273 0 7 617 45.9% 120210111023 0 0 0 0 0 0.0% 120210111051 69 25 0 0 94 8.6% 120210102091 0 17 10 0 27 4.0% 120210114002 403 343 9 0 755 44.0% 120210104141 100 32 0 0 132 10.9% 120210102052 17 17 0 0 34 2.9% 120210111031 0 0 0 0 0 0.0% 120210113011 117 0 0 0 117 16.3 120210102101 25 19 0 0 44 3.1% 120210113022 304 114 0 0 418 34.0% 120210105072 19 0 0 0 19 2.1% 120210109052 0 25 0 0 25 2.4% 120210111032 425 361 0 0 786 46.1% 120210111053 38 0 0 0 38 5.0% 120210104172 225 144 54 0 423 16.7% 120210105093 0 30 0 0 30 1.0% 120210105103 0 0 0 0 0 0.0% 120210101061 0 0 0 0 0 0.0% 120210101072 0 12 0 0 12 0.5% 120210105092 0 0 0 0 0 0.0% 120210105081 428 32 102 0 562 23.8% 120210004021 0 0 0 0 0 0.0% 120210110011 0 0 0 0 0 0.0% 120210113023 720 104 0 0 824 32.7% 120210104152 636 251 63 0 950 6.6% 120210108031 69 127 0 0 196 7.4% 21 TITLE VI PROGRAM 2020 - 2023 120210101022 131 16 28 0 175 5.6% 120210111052 55 9 0 0 64 8.0% 120210102092 0 78 0 0 78 7.4% 120210104161 0 0 29 0 29 1.3 120210101021 13 0 0 0 13 1.2% 120210112023 555 0 0 0 555 6.8% 120210104132 599 42 0 0 641 28.8% 120210114003 1454 0 0 0 1454 68.0% 120210101023 0 0 0 0 0 0.0% 120210112022 401 422 123 0 946 13.3% 120210104203 753 48 0 0 801 39.9% 120210112011 31 0 0 0 31 1.3% 120210002001 20 18 0 0 38 3.8% 120210107011 309 7 0 0 316 19.3 120210101071 107 11 29 0 147 8.1% 120210112021 626 6 7 0 639 7.0% 120210001021 13 6 0 0 19 2.3 120210104144 253 53 0 0 306 18.4% 120210104143 367 16 0 0 383 18.1% 120210102131 12 8 0 0 20 3.1% 120210112012 33 16 0 0 49 1.8% 120210101062 0 0 0 0 0 0.0% 120210111062 30 41 0 0 71 12.0% 120210108032 0 0 0 0 0 0.0% 120210002002 14 5 0 0 19 1.6% 120210106062 32 0 11 0 43 3.1% 120210105091 61 0 16 0 77 10.3% 120210102151 0 10 0 75 85 8.1% 120210104052 0 0 0 0 0 0.0% 120210102152 0 0 0 0 0 0.0% 120210104081 95 38 14 0 147 8.4% 120210109022 0 0 0 0 0 0.0% 120210004022 0 0 0 0 0 0.0% 120210108021 575 597 0 0 1172 19.0% 120210104121 345 9 0 0 354 9.2% 120210001022 13 0 0 0 13 2.3% 120210106022 541 54 0 0 595 28.9% 120210111022 4 0 0 0 4 0.5% 120210109054 0 0 0 0 0 0.0% 120210102081 0 0 0 0 0 0.0% 120210104151 88 27 0 0 115 6.9% 120210101053 42 0 0 0 42 2.5% 22 TITLE VI PROGRAM 2020 - 2023 120210005001 0 14 28 0 42 2.3 120210107021 567 0 58 0 625 26.5 120210105102 0 0 0 0 0 0.0% 120210104103 1906 17 0 0 1923 53.4% 120210105062 13 43 65 0 121 7.4% 120210104123 303 0 0 0 303 12.7% 120210113013 375 0 0 0 375 32.8% 120210101091 0 0 0 0 0 0.0% 120210101065 0 36 0 0 36 7.6% 120210109033 212 51 0 0 263 16.8% 120210104173 325 37 11 0 373 32.1% 120210105052 675 37 24 0 736 26.1% 120210104112 311 0 0 0 311 17.2% 120210105051 392 113 0 0 505 12.7% 120210111021 1003 160 12 0 1175 16.4% 120210101063 0 0 20 0 20 5.0% 120210101092 0 0 0 0 0 0.0% 120210104122 87 14 0 0 101 10.4% 120210104162 183 139 0 0 322 13.7% 120210104102 847 174 0 0 1021 42.2% 120210105082 0 0 0 0 0 0.0% 120210103003 83 55 0 0 138 12.6% 120210107022 68 109 0 4 181 15.6% 120210101093 73 22 8 0 103 8.9% 120210104053 24 0 0 0 24 1.3 120210104051 860 25 42 0 927 21.0% 120210101103 247 0 0 9 256 23.7% 120210102111 0 39 73 0 112 11.0% 120210006001 0 0 0 0 0 0.0% 120210104131 617 35 87 12 751 14.2% 120210104181 60 28 98 113 299 8.7% 120210101052 0 11 0 0 11 0.8% 120210110021 0 58 0 0 58 2.5 120210104113 1053 79 0 0 1132 40.4% 120210104082 3 0 19 0 22 1.6% 120210105061 14 13 0 0 27 2.1% 120210106051 74 20 0 0 94 9.6% 120210102112 19 18 0 0 37 4.8% 120210001011 6 24 0 0 30 3.1% 120210111061 171 91 0 0 262 10.1% 120210004023 0 8 0 0 8 1.5 120210101081 101 15 0 0 116 5.8% 23 TITLE VI PROGRAM 2020 - 2023 120210103001 335 15 0 0 350 17.3% 120210106011 94 5 0 0 99 10.0% 120210101051 0 38 10 0 48 3.9% 120210104111 1404 0 0 0 1404 43.4% 120210112041 292 165 0 0 457 31.9% 120210106052 76 0 0 0 76 6.4% 120210106061 69 37 63 0 169 13.9% 120210107014 115 102 0 0 217 22.7% 120210104012 72 56 0 0 128 5.1% 120210104124 9 171 14 0 194 8.9% 120210105071 652 266 27 0 945 29.4% 120210106041 0 0 0 0 0 0.0% 120210104011 74 58 42 0 174 10.2% 120210109021 378 57 0 0 435 15.6% 120210007001 194 200 0 0 394 27.4% 120210113012 1122 236 0 0 1358 32.3% 120210101082 357 0 0 0 357 31.2% 120210104171 48 0 0 34 82 4.8% 120210105063 716 14 0 0 730 30.3% 120210108022 735 0 0 0 735 38.1% 120210102132 37 0 0 0 37 2.4% 120210102153 0 3 0 0 3 0.2% 120210104182 18 0 53 0 71 2.7% 120210102083 19 10 0 0 29 3.1% 120210109042 49 94 0 0 143 11.4% 120210003011 14 0 0 0 14 1.9% 120210102093 0 0 0 0 0 0.0% 120210112052 233 328 0 0 561 43.5 120210101064 9 8 0 0 17 2.2% 120210109053 0 0 0 0 0 0.0% 120210104192 592 163 0 7 762 45.2% 120210112043 171 260 0 0 431 46.4% 120219900000 0 0 0 0 0 0.0% 120210104054 112 37 17 0 166 4.2% 120210109032 0 18 0 0 18 0.9% 120210106053 73 89 0 0 162 15.1% 120210109051 0 12 0 0 12 1.5 120210102123 336 0 0 0 336 9.7% 120210110012 8 22 9 0 39 3.5% 120210104163 15 10 0 0 25 1.6% 120210108011 12 0 0 0 12 1.1% 120210107013 40 7 0 0 47 11.0% 24 TITLE VI PROGRAM 2020 - 2023 120210101101 21 0 0 8 29 4.1% 120210102082 0 20 0 0 20 2.8% 120210108033 120 100 0 0 220 20.2% 120210108013 70 69 0 0 139 9.1% 120210102122 0 0 0 0 0 0.0% 120210102051 18 9 0 0 27 2.2% 120210003022 0 0 0 0 0 0.0% 120210104101 1238 94 0 0 1332 48.1% 120210109041 16 11 0 0 27 4.8% 120210108012 4 0 0 0 4 0.5% 120210106042 0 19 0 0 19 5.5 120210102133 11 0 0 0 11 0.6% 120210104201 672 0 0 0 672 27.0% 120210105101 0 16 0 0 16 0.8% 120210102121 32 12 0 0 44 5.2% 120210001012 0 0 0 0 0 0.0% 120210108024 628 0 0 0 628 37.4% 120210104142 303 0 41 0 344 14.5 120210106021 7 0 0 0 7 0.6% 120210004012 0 0 0 0 0 0.0% 120210112042 1220 156 0 0 1376 65.8% 120210108023 747 167 0 0 914 35.2% Table 5 presents a summary of the total number and percentage of LEP persons for all Census Block Groups located within the CAT service area. The LEP population accounts for approximately 15 percent of the total population. Figure 1 illustrates the distribution of all populations within the CAT geographic boundaries. Table 5: Summary of Limited English Proficiency Persons within the CAT Service Area 25 TITLE VI PROGRAM 2020 - 2023 ■ Spanish LEP Population ■ OtherIndo- European languages LEP Population ■ Asian and Pacific Island LEP Population Other Languages LEP Population Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area CAT Service Area Population Distribution The School District of Collier County enrollment data were assessed to determine the percentage of LEP children who may encounter CAT services. According to the latest statistics provided by Collier County Public Schools, English is not the first language for 16 percent of the students with more than 7,500 students enrolled in the English Language Learners (ELL) program. Collectively, these students speak 104 different heritage languages and hail from 76 different countries of origin. More than 46% percent of the students live in non-English homes, where English is not the first language and sometimes is not even spoken. The percentage increases to more than 56 percent in grades Pre-K through 3, where learning to read is so critical. These students and their parents may rely on public transit for transportation to school and other activities. The table below presents the percentage of LEP students enrolled at the School District of Collier County. Also shown, is the distribution of diversity for the student population. Table 6: Percentage of Limited English Proficiency Students within Collier County Public Schools 26 TITLE VI PROGRAM 2020 - 2023 The information shown above is from the Collier County Public Schools Data Warehouse, updated 1/14/2020. The number of CCPS Limited English Proficiency students very closely mirrors that of the overall population in Collier County over the age of five. Language Assistance Measures The frequency with which LEP persons could or have come into contact with CAT programs, activities, and services can be measured based on the analysis presented in the previous section. The more frequent the contact with LEP persons, the greater the need to provide language enhanced services. The following measures were implemented by CAT to provide assistance to LEP persons and to document and measure the frequency of contact with LEP individuals. Implemented Measures CAT Website— Collier County's website had previously included the capability to translate information on the website into Spanish. As of October 2013, the Collier County website was enhanced to allow the text to be translated to German, French, and Creole by clicking on the preferred language. In addition, the website provides customers with general information about CAT, including fares and passes, announcements, ADA and TD services, and "How to Ride." CAT Transfer Stations —Paper materials provided at CATTransfer stations, including "Howto Ride" guides, fares, and schedules are available in both English and Spanish versions. CAT documents the number of printed materials requested in languages other than English to determine the frequency of LEP persons using the system. In addition to schedules and route maps, rider alerts and notices posted at the stations are translated to Spanish and placed next to the English versions in visible locations. 27 TITLE VI PROGRAM 2020 - 2023 Printed Materials — Spanish translations of the "How to Ride" guide and other notices and information are provided at all locations where bus passes are sold, including libraries and other public places that post CAT information. CAT staff refreshes the printed materials monthly or as needed and monitors the frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes pictographs to display information and instructions. Announcements — Safety and security announcements are provided in both English and Spanish. Radio announcements, including public service messages, rider alerts, and ads promoting transit are broadcast on both English and Spanish stations. CAT staff continues to monitor the need to provide safety and security announcements in other languages and opportunities to provide public announcements on radio stations of other languages. Press and Public Relations — All meeting notices, press releases, and public service announcements are translated into other languages as requested or needed based on documentation of previous requests. On -board Surveys — Future service planning efforts often include the dissemination of customer demographic and opinion surveys to collect information about who is using the service and how the service could be improved for those persons. CAT disseminates on -board surveys in both English and Spanish to ensure that Spanish-speaking customers have meaningful access to provide input in the planning process. During the early part of the 2020 Major Transit Development Plan, a total of 1,091 on- board surveys were distributed in English, Spanish and Creole. A total of 1,091 completed surveys were analyzed. CAT also completes periodic surveys to explore the need for providing surveys in languages other than English and Spanish. CAT staff is made available to assist with completing surveys and taking public comment. Planning Meetings —According to the Collier MPO LEP Plan, the MPO advertises the availability of Spanish interpreter services, free of charge, at least seven (7) days prior to MPO Board and Committee meetings, workshops, forums, or events that will be noticed on the MPO website, in meeting notices (packets), and using the following additional tools as appropriate: • Signage • Public outreach materials • Community -based organizations • Local newspapers Collier County Library System CAT representatives are members of many of the MPO Committees, including the Technical Advisory Committee, the Congestion Management System/ Intelligent Transportation Systems (CMS/ITS), the Local Coordinating Board, and the Pathways Advisory Committee. Therefore, Spanish interpreter services are available at many of the meetings where CAT staff may participate in the transportation planning process. 28 TITLE VI PROGRAM 2020 - 2023 Customer Service — CAT drivers complete the driver training program as new employees and participate in refresher training courses annually. As part of the training, drivers are reminded of the importance of conveying information to passengers, particularly assisting passengers with using the transit system, especially those with language or other barriers. CAT also makes every effort to ensure that its customer service telephone lines are staffed with persons who speak other languages. All CAT personnel complete customer service training with periodic refreshers to underscore the importance of providing assistance to persons with language and other barriers. Community Outreach — CAT makes available persons who can serve as translators at all community outreach meetings. CAT strives to ensure the competency of interpreters and translation services per the DOT LEP guidance. Social Media — CAT uses various social media feeds (Facebook, YouTube, and Instagram) to make announcements regarding service delays, service proposals, upcoming events, and public outreach activities. Cell Phone App — CAT is currently, with the help of Masabi in the process of developing a mobile ticketing application for cellular devices. This is not only a much easier and more convenient way to pay for passenger as other methods of payments will be accepted compared to the old cash only system, but it is yet another source of system information and notifications. The app will be translated into multiple prominent languages allowing for the greatest passenger inclusion. Electronic Signage — CAT uses electronic signs at both transfer locations to provide service and public information in multiple languages. Additional Language Assistance CAT recognizes that based on the LEP population shown as part of the Census and CCPS analysis, special effort is necessary to communicate important transit information to some of its riders in languages other than English. In order to meet this need, CAT will continue to conduct the activities listed previously and enhance its LEP outreach by taking the additional steps listed below. Community Outreach — Community organizations that serve LEP persons within the CAT service area Census tracts where the LEP populations are greater than the county average have the ability to confirm the statistical analysis completed using the Census data. During various transit planning processes, community organizations will be asked to provide information pertaining to the population(s) that they serve. The questions will focus on the number of people served, the languages spoken, age, gender, education levels, expectations for public services, public transportation inquiries, most frequently traveled destinations, locations that are difficult to access, transit needs, and travel patterns. The key concerns mentioned by the community organizations will be reviewed by CAT in an effort to improve the provision of service to LEP persons. A listing of community agencies in Collier County is presented in Appendix F. 29 TITLE VI PROGRAM 2020 - 2023 CAT will also present outreach materials to schools in an effort to provide transit service information to LEP students and their parents who may rely on public transportation to access school and other activities. Staff Training and Development — CAT will continue to train staff on the importance of assisting LEP persons with obtaining information and accessing the transit system. Staff will be provided with LEP policies and procedures. In addition, all CAT staff will complete customer service training and be provided guidance on working effectively with in -person and telephone interpreters. Signage — CAT will continue to post signs to communicate language services available at initial customer contact points. As additional resources permit, CAT will enhance the availability of outreach documents, brochures, booklets, and recruitment materials in multiple languages. Planning — CAT will participate in annual updates to the County's evacuation and disaster preparedness plans to ensure that the plans include the needs of all community members and especially those in minority populations. LEP Resources Based on the current resources available, CAT is providing the most cost-effective means of delivering competent and accurate language services within its service area. CAT will continue to monitor the need for additional language assistance, including the need for greater dissemination of information in the existing languages provided and/or translation to new languages. If additional services are needed, CAT will determine which additional language assistance measures are cost-effective and feasible for implementation based on the current and projected financial resources. CAT will continue to monitor the costs associated with the existing language assistance measures and the costs associated with implementing enhanced language assistance measures, including an estimate of the number of staff and the percentage of staff time necessary to provide the current and proposed LEP resources. Project Level Public Involvement and Outreach Activities Since Last Title VI Plan Submission Transit Development Plan (TDP) CAT, as part of the process for planning services and determining its capital program, develops a Transit Development Plan (TDP). The TDP is a requirement of the FDOT. Statute requires Florida transit agencies to complete a major update every five years and in the interim years provide annual progress reports on any changes and accomplishments in implementing the Plan. The TDP is a requirement to receive block grant operating assistance from the FDOT. Since the last Title VI update CAT completed its Major TDP Update in September 2015 for fiscal years 2016-2025 with annual updates in 2016 through 2019. CAT is currently completing the 2020 Major TDP for fiscal years 2020-2030. A simple, yet key ingredient, of any good public outreach effort is the effectiveness of listening and how that information is incorporated into the study process. The most effective plans include activities and methods oriented specifically to the project study area and an understanding of the local and regional character. Collier Metropolitan Planning Organization (MPO), Collier Area Transit (CAT), and the Consultant Team recognize the importance of 30 TITLE VI PROGRAM 2020 - 2023 public engagement and have developed strategies to engage the public, stakeholders and agencies involved in the development of the Transit Development Plan (TDP). The Public Participation Plan (PPP) for this project includes proven outreach efforts that go beyond "the minimum requirements". The team has identified a menu of opportunities to provide the public information, listen to their concerns and suggestions, and find ways to incorporate solutions into the TDP. Public participation activities have been designed to encourage participation throughout the entire TDP process. Our Team has identified methods of communication that best serve the needs of Collier County, but are flexible enough to make changes, if necessary, to ensure maximum feedback. Our goal is to reach and hear from as many people and organizations as possible to ensure that their voices are heard. The 2020 — 2030 TDP Major Update public involvement activities will include the following: • Public Workshops - Two public workshops will be held at key milestones in the study process, first early in the process, to educate attendees about the TDP effort and collect input on gaps and unmet needs. The second public workshop will focus on obtaining feedback on the proposed improvements. The meeting will be planned and scheduled to maximize opportunities for citizen participation by selecting venues in areas that have bus access and we will piggyback these workshops with other community events to ensure a good turnout. The meeting will be held at times to best accommodate a variety of work and personal schedules. There will be a comment period open for one week before and one week after each public meeting (7 days) where the public can submit comments, questions, and concerns via email, phone call, social media, and written letters without being required to attend the public workshops. • On -Board Passenger Survey - A passenger survey has been conducted of the fixed -route patrons on -board CAT vehicles to obtain information related to the demographics, attitudes, preferences, and habits of current riders as part of the current Major Transit Development Plan research. To allow for enough valid survey responses to support statistical rigor of the results, the survey effort covered 100% of CAT's scheduled fixed -route bus routes. The surveys too were conducted by individuals riding the buses. The survey efforts resulted in 1,091 responses. • Online Survey - The Team will conduct a regional online survey of the general public in Lee and Collier Counties to help better understand their needs and concerns and, especially, persons who do not currently use the CAT services. The online survey will be posted on the County website and distributed via any current email/social media outlets and mailing lists available to Collier and Lee Counties, including opportunities to use relevant social media platforms. • Stakeholders Interviews - To assess the attitudes of key local officials and community leaders regarding the transit system, a series of stakeholder interviews were conducted during the TDP development process. The interview purpose was to assess political and community leaders' views on transit's current and future role in the community, transit funding, and other issues relevant to mobility needs and the transit services. Stakeholder interviews were conducted with representatives from the Collier County Board of County Commissioners, City Council members from the municipalities with the County, City and County Managers, and representatives from the Greater Naples and Immokalee Chambers of Commerce. 31 TITLE VI PROGRAM 2020 - 2023 Discussion Group Workshops — Two Discussion Group meetings were held on March 31", 2020. The sessions were conducted virtually, due to the Coronavirus restrictions and were structured in smaller groups (10-12 persons) to permit more in-depth and candid discussion about issues and needs. The focus will be on mobility needs and interests of the business community, tourists and tourism, health care access, community services, social services, Department of Labor, seniors, and students. Ongoing Social Media - In conjunction with the method of notices described above, leveraging the use of social media is cost-effective and can reach a large segment of population who are younger, trendy, and more prone to becoming involved in an issue that affects their community. Both social media and the County and MPO websites will be used appropriatelyto raise awareness about the project and to provide opportunities for the public to comment and used as a means to provide information and notice of the public meetings and community workshops. Collier MPO and Committees - The TDP methodologies and document are taken to the MPO for feedback and approval. All MPO Board and Committee meetings are open to the public. • Collier County Board of County Commissioners - Prior to submittal to the FDOT, the CAT governing board must adopt the TDP. The meeting for adoption of the TDP is a regular County Commission meeting noticed in accordance with the Florida Sunshine Law and open to the general public. CAT recognizes that its operators have the majority of contact with customers who provide them with input on the system; therefore, during the update to the TDP, CAT also gathered public input through operators. Bus operators are a valuable source of information as they reflect the eyes and ears on the road for CAT's daily operation. Operator insight into public opinion and need can also supplement information that cannot be collected through other means. Information can include safety and security issues, an understanding of travel characteristics on specific routes, and representation of needs for those who may not be willing to participate in other public outreach activities. The first year of the TDP financial plan is used as the agency's POP (Program of Projects). The POP is also provided to the Collier MPO for use in the development of the Transportation Improvement Plan (TIP). Through the Collier MPO's TIP process, the POP is available for additional public comment. CAT publishes the POP, annually at the time of grant application. Fare Study In 2018 CAT conducted a fare analysis to evaluate the fare structure for the bus system and determine whether a fare change would be warranted. The study met the FTA Title VI requirement. Public Outreach As part of this fare study, a rider intercept survey and public workshops were conducted to gather input on potential fare changes from both fixed -route and paratransit riders. 32 TITLE VI PROGRAM 2020 - 2023 • Rider Intercept Surveys -CAT staff conducted an intercept survey via tablet of 80 riders at the CAT Transfer Center on January 18-19, 2018. • Public Workshops - Two public workshops were held on January 30, 2018, to solicit feedback from the public on potential fare changes for CAT's fixed -route and paratransit services. The workshops were noticed on CAT buses in English, Spanish, and Creole. The first workshop was held at the CAT Transfer Center in Naples from 10:00 AM-2:00 PM, and the second was held at CareerSource Southwest Florida in Immokalee from 4:00-7:00 PM. Workshop participants were asked to complete an exercise sheet to provide feedback on potential fixed -route and paratransit fare change scenarios. Fare Increases and Service Changes Farelncreases The Collier County Board of County Commissioners, in its efforts to ensure Title VI Compliance, established local guidelines for service changes and fare increases as part of the Transit Development Plan. Major service changes require a public hearing announcement in a newspaper of general circulation (the Naples Daily News) and Board of County Commissioners approval. Determination as to whether or not a modification constitutes a major change is determined on a case -by -case basis, with the exception of total elimination of a specific route service which is automatically considered a major service reduction. The CAT Route Fare or Service Change Policy is provided in Appendix C of this plan. In accordance with FTA Circular 4702.113, minority and low-income populations will be examined to determine whether any disproportionate impacts would occur with a potential fare change. In addition, if a disproportionate impact is identified, justification on how an alternate action would result in an even greater impact to these populations or actions to mitigate the potential impacts will be identified. Service Changes CAT completes minor service changes on a regular basis related to running time adjustments to improve the efficiency and effectiveness of service. Ridership and stop -level automatic passenger counter (APC) data along with supervisor and operator input are utilized when making these minor service changes. Prior to a service change, CAT posts notices on -board its vehicles to notify customers of the impending change. Customers are always able to comment on services and proposed changes using the CAT customer service or by through the County website by clicking on the link "Contact Us" and send their comments by email to rideCAT@colliercountyfl.gov All comments are tracked and responded to, if warranted. 33 TITLE VI PROGRAM 2020 - 2023 Table 7: Service Changes Since the Last Title VI Update (July 2017 —March 2020) In April 2018, three (3) loops were added to the peak hours of the route to increase frequency to encourage ridership and access to employment/shopping opportunities. In April 2018, one (1) loop was added within the identified peak hours of the route. In November of 2017, Routes 22 was modified to serve the southeastern portion of the Immokalee community, connecting with Route 23 at the State Health Department Facility. Due to the split of a singular circulation pattern, a decline in ridership was initially noted and this past year has slightly rebound. This move to increase the serviceable area. Further education is necessary to the public within the area to provide information about the newly created routes to increase the usage of the route. In November of 2017, Routes 22 was modified to serve the southeastern portion of the Immokalee community, connecting with Route 23 at the State Health Department Facility. Due to the split of a singular circulation pattern, a decline in ridership was initially noted and this past year has slightly rebound. This move to increase the serviceable area. Further education is necessary to the public within the area to provide information about the newly created routes to increase the usage of the route. In March of 2020, the stop at San Marco Road was removed and three stops on Six L's Farm Rd was added increasing coverage in a transit dependent area of migrant farm workers. A Route alignment was adjusted to service Regal Acres. The change was incorporated as a result of a request made by the community. Staff conducted a survey within the community to evaluate the potential use of the service prior to the route alignment. Although a decline in the ridership was noted, the overall percentage of ridership loss was reduced with only a 7% decline in 2018 as compared to 10% in 2017 and 15 % in 2016. In April 2018, an unproductive loop was eliminated from the route. With the modifications made, the route continues to experience ridership decline. The beach bus service was added into service in FY17 to increase access to Delnor Wiggins State Park. The original service in FY17 was a singular route with two buses. The second year was two different routes and two buses, and the third year, due to financial constraints routes were reduced as well as the number buses. The third year the service only utilized a single bus on a single route. All route modification implemented each year was done to accommodate the public and their mobility needs which resulted in ridership dramatically increased each year. Major service changes, which represent modification to a route or a route's ridership without elimination of the route, are reviewed through CAT's internal meeting process, where managers, the Division Director review the impact of the potential route modifications. These types of service changes occur when a route is deemed to be a consistent low performer with regard to ridership, farebox recovery, and latent demand from the service area of the route (evaluated using APC data) or when the agency's budget has been cut 34 TITLE VI PROGRAM 2020 - 2023 requiring service reductions. For these route changes, the public has an opportunity to comment consistent with the adopted CAT PPP. Service elimination is the final type of service change that might have an adverse impact to Title VI populations. Extensive analysis and public input is required for the elimination of a route. To ensure compliance with Title VI requirements, public meetings are to be conducted in locations that are convenient and accessible for minority and LEP communities. Coordination with community- and faith - based organizations, educational institutions, and other organizations to implement public engagement strategies that reach out specifically to members of affected minority and/or LEP communities. Multiple means of communication will be offered to the public and notices of such communication efforts will be consistent with the adopted CAT PPP. Service increases may be implemented with approval of the Division Director with final decision to implement any major service changes (as defined Appendix D of this report) made by the Collier County Board of County Commissioners. Membership of Non -Elected Committees CAT utilizes an appointed Public Transit Advisory Committee (PTAC) as well as the Collier MPO and its committees to assist in decision -making. The MPO has a Technical Advisory Committee (TAC), a Citizen's Advisory Committee (CAC) and the Local Coordinating Board (LCB) who are consulted fortransit decisions. The racial composition of the committees is provided below in Table 7. Minority Representation on Decision -Making Bodies CAT will continue to utilize the Collier Public Transit Advisory Committee (PTAC) and if applicable, supplement with the Collier MPO process for decision -making and will encourage diversity on these committees. Efforts to encourage the participation of minorities on the committee include outreach to social service agencies and existing member promotion of vacancies to the general public including minorities and posting public notices through the County's Communication Division. Table 8: Racial Composition of Bodies that Provide Input to Decision -Making Bodies PTAC Racial Composition White Male - 5 TAC Racial Compositiorl, 7 CAC Racial Composition White Male - 8 White Male - 8 LCB Racial Composition White Male - 4 White Female -1 White Female - 5 White Female - 4 White Female - 9 Black Male - 0 Black Male - 0 Black Male - 1 Black Male - 0 Black Female - 0 Black Female - 1 Black Female - 0 Black Female - 1 Hispanic Male - 0 Hispanic Male - 0 Hispanic Male -1 Hispanic Male - Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 0 Other Male - 0 Other Male - 0 Other Male - 0 Other Male - 0 Other Female - 0 Other Female - 0 Other Female - 0 Other Female - 0 Vacancy- I Vacancy - 0 Vacancy - 0 Vacancy - 2 35 TITLE VI PROGRAM 2020 - 2023 Description of the Agency's Criteria for Selecting Transit Providers to Participate in any FTA Grant Program The Collier County Public Transit & Neighborhood Enhancement (PTNE) Division is responsible for planning, operating, and managing CAT public transportation services through a contract operator. CAT utilized the Collier County procurement process to ensure that the procurement process is fair and open to all providers. CAT transit services have always been contracted since its inception in 2001 and have not affected the level of service for the system. If any changes in the contracted provision of service results in a change to the level of service provided, an analysis of such change on Title VI populations will be conducted and submitted to FTA as an addendum to this plan. If any adverse impact is found through the analysis, appropriate and swift action will be taken to remedy or mitigate the impact. In addition, the CAT Disadvantaged Business Enterprise Program is incorporated into the procurement to allow disadvantaged businesses an opportunity to provide service. There have been no Transit providers that receives grant funding through CAT however in the event that occurs CAT requires Transit providers to complete CAT's customer service and ADA training course and agree to the same FTA Certifications and Assurances as CAT. Having the Certifications and Assurances as well as the sub -recipient monitoring allows CAT to ensure that contract transit providers are delivering service in an equitable and non-discriminatory manner. Final approval of any selected transit provider is completed by the Collier County Board of County Commissioners at County Commission meetings, which are advertised and open to the public. Process for Ensuring that all Sub -recipients are Complying with the General Reporting Requirements of this Circular As previously stated, CAT will complete sub -recipient training and monitoring to ensure that sub - recipients are complying with all Certifications and Assurances, including those regarding nondiscrimination. The monitoring would be randomly scheduled for all sub -recipients to ensure compliance. A Description of the Procedures the Agency uses to Pass -through FTA Financial Assistance in a Non - Discriminatory Manner The following procedure has been established to be utilized when FTA funds are pass -through to sub - recipients. CAT utilizes an independent selection committee comprised of various racial backgrounds to assist in the decision making regarding FTA financial assistance. CAT will confirm that the agency is valid to operate in the state and is registered with the Central Contractor Registration (CCR). Applications for assistance from CAT are then provided to the independent selection committee for review and comment. The selection committee is provided a form for rating contractors and guidance on each rating category. The selection committee is not allowed to discuss the applications until the advertised selection committee meeting, which is open to the public. For all uses of FTA financial assistance the Collier County procurement process and federal purchasing guidelines are utilized. Whenever, there is a conflict between the Collier County Procurement Policy and the Federal Procurement Guidelines and FTA funding is being utilized the Federal Procurement Guidelines are utilized throughout the purchasing process. Collier County provides vendor of all procurement opportunities to allow open and non-discriminatory 36 TITLE VI PROGRAM 2020 - 2023 access on its website. The full procurement policies for Collier County can be found on their website at: http://www.colliergov.net/index.aspx?page=762 Title VI Equity Analysis for New Facility Construction Construction Projects CAT Operations and Transfer Station — 8300 Radio Road In 2017, the CAT Operations and Maintenance Facility was severely damaged by hurricane Irma. Although Irma was a strong hurricane, a majority of the damage could be directly related to the age and material integrity of the facility. As a result of the damage and the continual aging of the structure, CAT along with other responsible County staff believe that it is time to upgrade to ensure that the facility will remain operational for the foreseeable future. For the facility upgrades to take place CAT has to secure grant funds to help facilitate this need. CAT staff is currently pursuing the needed funds by applying for a grant. The upgraded facility will ensure an efficient and effective transit service to meet the needs of passengers. washing faeality and fueling island were -Ad-d-p-rd t-A- t-hp- SiAp- yflh..r-h FequiFed the FeG9RfigUF@tieA ef the bus In addition to construction projects, CAT staff is amending the current conditional use (CU) on the 8300 Radio Road Facility which currently limits the total number of allowable routes to converge at this location. The amendment is to eliminate the limit on the number of allowable routes. The elimination of the cap will open the CAT system up to connect with regional bus companies, allowing greater regional access for transit dependent populations. Figure 2: CAT Operations and Maintenance Facility 37 TITLE VI PROGRAM 2020 - 2023 ATKINS CAT Intermodal Transfer Facility Collier County is planning to construct a transfer facility in the Immokalee Community on a vacant parcel owned by Collier County. The proposed project site is a grassed field adjacent to a green wooded area with an asphalt/concrete driveway providing vehicular access to the Health Department and a maintenance shed. The property is approximately 1.7 acres in size and is zoned Residential Single Family- 3 with a conditional use providing for governmental facilities. The facility does not meet the requirement for an equity analysis because it will not require land acquisition and the displacement of persons from their residences and businesses. The bus transfer station will include passenger and transit efficiency enhancements including new bays for the buses to pull off the street; canopy cover for the sheltered transfer of passengers; waiting platform with benches and trash receptacles; vending machines for food and possible fare media; restroom facilities for drivers; cover for passengers; and ADA improvements. Figure 3 below depicts the site plan for the proposed improvements. Currently passengers transferring at this location are using a shelter that is located in the parking lot shared by visitors to the Health Department, County Library and the David Lawrence Center. Figure 3: Recent Conceptual Site Plan of the Immokalee Transfer Facility 38 TITLE VI PROGRAM 2020 - 2023 CURREIJF USE SINGLE FAMILY RESIDENTIAL AND CWMERCLAL • WRING- - MD C< 1 ------------- —��__ _______ _------ _ IMMOKALEE DRIVE ' LAW w-''rwrw ER C=N ER e,Wx .awre-�ma iZl rnrn.esa eeLon: �K Ill HEALTH DEPARTMENT I RCCE55WRYSJF'.kRKIYG AREA ' FRRE�RVE NOTES PUBLIC `- IJBRAR+ PRESERVE RRANCII ercc°,uu Tae 1 AAIN-E 14CEr,e,c rA:.ILIrr •, L------- cM FNT.susE u:Em�n. no�mnt is"'� xx aDa anA o�a�w it a I rtEraiwi �sE ,-, ------------ -------1--------------- J i i mice sRE ARen w,n xti eE OE,Ewnco, rnE suR.ernc nar."-.,, CUPAENr WE; MPA ANG RECRWIDN4 SEANCE FACIUTF WNING NMCT: PUBLIC USE IFI Title VI Plan Approval The Title VI Program Update has been approved by the Transit Manager who is responsible for ensuring that CAT policies are developed and followed accordingly. The Transit Manager has been granted the authority by the governing body, to sign any and all assurances, certifications and other documents that may be required in connection with the Title VI Program. The Transit Manager is also granted authority to make necessary modifications to the Title VI Program to ensure compliance with 49 C.F.R., part 53. The resolution granting such authority is provided in Appendix H of this document. Requirements of Transit Providers Chapter IV of FTA Circular 4702.113 provides program specific guidance for recipients that provide public transportation that that operate fixed route and demand response service. Additionally, the circular provides specific requirements for transit providers that operate 50 or more fixed -route vehicles in peak service and are located in a geographic area with a population of 200,000 or greater. CAT meets the requirements for a transit provider that operates with fewer than 50 fixed route vehicles, therefore only the system -wide standards and policies are required. System -wide Service Standards and Policies Service standards and policies have been set for each mode of service operated by CAT, including local fixed -route bus, express bus service (service between Immokalee and Marco Island), Beach Bus service 39 TITLE VI PROGRAM 2020 - 2023 (service along Bluebill Avenue for the Vanderbilt Beach area), and CAT Connect paratransit demand response service. Quantitative standards for vehicle loads, vehicle headways, on -time performance, and service availability are listed below. These standards are the desired targets for CAT and any deviation from the standard will be reviewed in accordance with the monitoring program to ensure adequate and equitable system performance. Vehicle Load Vehicle load is defined as the ratio of passengers to the total number of seats on a vehicle with a standard established for peak and off-peak times. Routes which are experiencing capacity issues for three consecutive trips, at least two days per week may be candidates for increased frequency or a larger vehicle with additional seating capacity. Table 9: Vehicle Load Standards 40 TITLE VI PROGRAM 2020 - 2023 Vehicle Headways Vehicle headway is the amount of time between two vehicles traveling in the same direction on a given line or combination of lines. A shorter headway corresponds to more frequent service. Vehicle headways are measured in minutes (e.g., every 15 minutes); service frequency is measured in vehicles per hour (e.g., 4 buses per hour). Headways and frequency of service are general indications of the level of service provided along a route. Vehicle headway is one component of the amount of travel time expended by a passenger to reach his/her destination. Local bus service should be scheduled with headways of not more than 60 minutes during the peak periods and 90 minutes during off-peak. The current CAT service span is shown in Table 9 below. Table 10: CAT Service Levels by Routes US 41 to Creekside 6:00 AM-8:52 PM 90 minutes 7:30 AM-5:56 PM 90 minutes Park of Commerce Airport Rd. to 6:05 AM-7:20 PM 90 minutes 7:30 AM-5:50 PM 90 minutes Creekside Park of Commerce NCH & Coastland 6:05 AM-7:50 PM 60 minutes 7:05 AM-5:50 PM 60 minutes Mall Bayshore Dr. & 6:35 AM-6:25 PM 60 minutes No service N/A Coastland Mall Golden Gate City via 5:35 AM-8:28 PM 90 minutes 6:58 AM-5:28 PM 90 minutes Santa Barbara Blvd. Golden Gate City via 4:35 AM-5:58 PM 90 minutes No service N/A Golden Gate Pkwy Rattlesnake & 6:00 AM-7:22 PM 90 minutes 7:30 AM-5:52 PM 90 minutes Florida Southwestern College US 41 & Naples 6:30 AM-6:20 PM 90 minutes No service N/A Manor Golden Gate Estates 4:45 AM-8:27 PM 60 minutes 7:50 AM-9:25 AM 1 run to Immokalee City Pine Ridge Road to 6:00 AM-6:00 PM 90 minutes 7:30 AM-6:00 PM 90+ minutes Goodlette-Frank Rd. Marco Circulator* 7:40 AM-4:50 PM 90 minutes 7:40 AM-4:50 PM 90 minutes Immokalee 5:45 AM-8:52 PM 90 minutes 9:00 AM-5:52 PM 120 minutes Circulator* 41 TITLE VI PROGRAM 2020 - 2023 Immokalee 7:00 AM-7:50 PM Circulator* US 41 East to 6:45 AM-6:47 PM Charlee Estates Golden Gate Pkwy & 6:00 AM-6:00 PM Goodlette-Frank Rd. Pine Ridge Rd. to 9:05 AM-4:23 PM Clam Pass Beach CR 951 & Immokalee 6:00 AM-7:50 PM Rd to Creekside POC Golden Gate Estates 3:35 AM-7:35 PM to Immokalee City via Everglades Blvd. 9:00 AM-3:00 PM Immokalee to Marco 5:30 AM-6:48 PM Island (Express) On -Time Performance 90 minutes 8:00 AM- 6:50 PM 120 minutes 90 minutes 8:45 AM-4:42 PM 90 minutes 90 minutes 12:05 AM-4:29 PM 180 minutes 90 minutes 9:05 AM-4:23 PM 90 minutes 90 minutes 7:30 AM-6:22 PM 90 minutes 5:05 PM-7:51 PM 90+minutes (1 run) 9:00 AM-3:00 PM 5:30 AM-6:48 PM On -time performance is a measure of runs completed as scheduled. Fixed Route trips are measured by both its early departure and late arrival. Paratransit On- time Performance is defined as the percent of trip late as defined by the trip timing preference. Certain trips provided on the paratransit demand response service also are evaluated based on the early arrival time (work and medical trips cannot be dropped off earlier than 30-minutes of the scheduled time). The on -time performance standard for all bus modes operated by CAT is measured by the arrival time not exceeding 5 minutes later that the schedule time. The goal for CAT is to achieve 95 percent on -time performance for all bus transit. Routes performing with an on -time performance of less than 85 percent, which is not the direct impact of weather, traffic incidents, detours, and/or events over a consistent period of two or more weeks, will be reviewed to determine if schedule modifications are necessary to meet the on -time performance standard. The paratransit mode on -time performance goal is 95 percent. Passengers are offered "negotiated times" or options of pick up times based on vehicle availability, the distance of the trip, and passengers requested pick-up or drop-off time. These scheduling windows are dependent on the trip length of the pick-up and drop-off points. Trips lengths that are less than 9 miles will have a 60-minute scheduling window. Trips lengths that are between 9 miles to 18 miles will have a 75-minute scheduling window and trip lengths of over 18 miles will have a scheduling window of up to 120-minutes. Once the passenger accepts one of the "negotiated times" this will serve as an estimated arrival time with a 30-minute window. Medical appointments and employment must follow the "30 minutes early to zero minutes late" policy. Table 10 provides the quantitative on -time performance standards. 42 TITLE VI PROGRAM 2020 - 2023 Table 11: On -Time Performance Express 95% Bus Trolley Bus 95% Paratransit 90% Bus Service Availability minutes late Upto5 minutes late Upto5 minutes late 0 minutes late Service availability is a general measure of the distribution of routes within a service area. The basis of providing public transportation is to ensure access to those who need the service and attract choice riders. In an effort to reach the maximum number of users, within the available budget, CAT provides service from 3:45 a.m. to 8:52 p.m., Monday through Saturday and 5:30 a.m. until 7:51 p.m. on Sundays. CAT determines service availability based on financial resources, public input, performance of existing routes, transit orientation index (population and employment density, income, age, and zero -car households), safety guidelines, and development patterns. CAT minority routes are shown in Table 11 and are those routes that have at least 1/3 of their revenue miles in a minority census block group. CAT service is available as shown in Table 9. Routes are concentrated in the urban area to allow the highest level of access to community resources, with additional routes providing linkages to suburban and rural areas. Paratransit service for ADA customers is provided within %-mile of a fixed -route bus line. The current service including the %-mile ADA paratransit service buffer is displayed in Map 2. Table 12: CAT Minority Routes 43 TITLE VI PROGRAM 2020 - 2023 16 48.6 24.3 29.8 14.9 61.3 17 43.0 21.5 30.8 15.4 71.6 18 42.4 21.2 30.4 15.2 71.7 19 168.2 84.1 61.4 30.7 36.5 20 24.2 12.1 7.2 3.6 29.8 21 56.0 28 13.6 6.8 24.3 22 42.6 21.3 42.6 21.3 100 23 42.4 21.2 42.4 21.2 100 24 24.0 12 17.6 8.8 73.3 25 28.6 14.3 10.2 5.1 35.6 26 23.4 11.7 7.2 3.6 30.8 27 61.6 30.8 27.4 13.7 44.4 28 169.0 84.5 58.2 29.1 34.4 121 A 138.6 69.3 57.8 28.9 41.7 121 B ' 129.4 64.7 51.8 1 25.9 1 40.0 All of CAT routes serve a minority census block group, while approximately 45 percent of the service provided has the majority (50 percent or more) of the service within minority census block groups. Based on the urbanized area characteristics service could be extended to major commercial/ employment uses based on overall square footage and/or number of employees/patrons, including the following thresholds. Individual businesses of 200 or more employees Shopping centers of more than 1,000 square feet of leased retail space Medical facilities with more than 100 beds Academic institutions with an enrollment of 1,000 full time students Government agencies that attract substantial daily patrons The bus stop spacing standards for the network will be implemented based on population density along the route and based on roadway speed as listed below. An average of 4 bus stops per mile where roadway speeds are 35 miles per hour or lower. An average of 2 bus stops per mile where roadway speeds are 45 miles per hour or higher. The roadway speed impacts customer safety when accessing stops and also the safety of vehicles when the bus is entering and exiting the travel lane to pick up and drop off customers. Stops will also be placed closest to signalized intersections, as appropriate on higher speed roadways. Service policies Transit Amenities for Each Mode CAT currently provides fixed -route service throughout the urban area, one express route, and paratransit service. Paratransit service does not provide shelter and stop amenities since it is a door-to-door 44 TITLE VI PROGRAM 2020 - 2023 reservation based service and stops may be made throughout the ADA and Transportation Disadvantages (TD) paratransit service area. The bus service stops and shelters are provided throughout the service area to give the greatest level of access to the majority of system users. CAT currently has 591 bus stops throughout their service area. Shelter placement is largely based on funding available, accessible land, and passenger boardings and alightings. CAT provides amenities related to service along each route based on the following: • Fixed -route bus stops are provided based on the number of passengers boarding and alighting at stops; availability of right of way, and provision of ADA access. Stops are placed approximately every two blocks on lower speed roadways and in more population dense areas and every %-mile along higher speed roadways. Shelters are placed at locations in the same manner as bus stops, but geared toward stops with higher patronage as identified through the use of automatic passenger counter (APC) data. • Express bus stops and shelters are located at the origin, midpoint, and destination of the express bus route. Map 2 identifies the current bus stop locations for CAT bus and express bus, along with the locations of the CAT transfer centers. Vehicle Assignment for Each Mode Vehicles are randomly assigned on a daily basis. The only caveat to random vehicle assignment is a determination based on vehicle size to ensure that the vehicles can handle the passenger capacity and navigate the operating environment. Within the size category vehicles still receive random assignment. 45 TITLE VI PROGRAM 2020 - 2023 Map 2: Bus Stop Amenities Locations for Low Income and Minority Population Areas Other Areas of Title VI Considerations Transit Security CAT makes every effort to ensure that its vehicles and facilities are safe for the general public and staff. As a division of Collier County, CAT works with the Collier County's Security Personnel on campaigns and efforts that increase the safety and security of the transit system. Other transit security efforts completed by CAT include regular training sessions with the Collier County Emergency Management Staff in coordination with local Fire and Law Enforcement Departments on Tabletop sessions, and the installation of cameras on buses. CAT also maintains a preventative maintenance schedule in accordance with FTA guidelines to ensure the safe performance of vehicles. Newly installed shelters contain solar lighting and CAT is in the process of retrofitting shelters with lighting to enhance security at bus stops. 46 TITLE VI PROGRAM 2020 - 2023 Assessment of Compliance Monitoring As stated earlier in this Plan, CAT conducts several efforts to monitor the quality of the service it provides. Regular monitoring efforts including service review and amenities placement, are conducted by CAT. Quarterly monitoring efforts to review service for Title VI compliance include, but are not limited to, various planning studies such as the TDP and COA. As part of the monitoring activities, CAT also reviews travel patterns and journey to work characteristics of the County population. CAT utilizes staff input and public feedback to monitor performance as well as conduct a review of statistical data reported to the National Transit Database. As part of its monitoring, CAT also reviews the performance of peer agencies to ensure that it is on par with the performance of similarly -sized or adjacent area transit systems. The peer review is included as Appendix E. As part of CAT's monitoring process, the following procedures and guidelines are carried out to monitor compliance with Title VI. Periodic compliance assessments are undertaken to determine whether transit service provided by CAT to minority communities and minority users is consistent with the objectives of this Plan. The assessments will identify possible areas of noncompliance and implement corrective actions to include the following: • Establish procedures for developing and maintaining standards for compliance with Title VI. • Establish internal guidelines for making determinations of compliance with Title VI as part of the local decision -making processes and continue project management and contract administration responsibilities. • Establish internal guidelines for making determinations. Evaluate system -wide service changes and proposed improvements at the planning and programming stages to determine whether the overall benefits and costs of such changes or improvements are distributed equitably and are not discriminatory. • Conduct compliance assessments of transit services and benefits to assure compliance with the spirit and intent of Title VI. • Take action on findings and recommendations made by review officials to remedy such findings. Information Dissemination CATwill continue to provide information to minority communities and the general public using its website, public notices, meetings, workshops, hearings, presentations, and posting information on vehicles. Additional public information dissemination to minority and low-income populations is covered in the LEP section of this Plan. CAT staff will also continue to participate at various community events throughout Collier County to disseminate information. 47 TITLE VI PROGRAM 2020 - 2023 Customer Service Surveys CAT from time to time will conduct customer surveys to assess its performance and gather information on market demands. Customer survey information can be a useful tool in assessing performance and guiding future direction. Incorporating Corrective Action Upon identification of the need for corrective action by the FTA, CAT will commence corrective actions to remedy identified deficiencies and incorporate the corrective actions into the Transportation Improvement Plan to assure compliance with Title VI. Procedures CAT will maintain procedures identified in this Plan to assure continued compliance with Title VI. These procedures will allow for comparing the level and quality of transit services against overall system averages. These procedures will document both the Level of Service Methodology and the Quality of Service Methodology used. Public Information In compliance with the requirement of the U.S. Department of Justice, the Department of Transportation, and the FTA, the following information will be disseminated and made available to the public upon request. 1. This plan and its requirements will be made available to the public upon request and will be available for review from the CAT website or in the CAT offices during regular business hours. 2. CAT will maintain records and submit compliance reports and assessments as required and make available such information to the general public upon request. 48 TITLE VI PROGRAM 2020 - 2023 Map 3: Minority Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area 41 LEE LEE HENDRY PALM _ BEACH 1' COWER RROWAPG MIAMI- OAOE MONROE SAT Routes _ 114 Mile 5emce 14 %le Samna Area Percent Min ority 17%-37% df W%-70% Gulf of df »o% Mexico N A II 5 0 Miles I I Cam 5eur— Collier County. Collier MPG. FDO7, FGOL and 2D13 AC5 5-Year Leimome TITLE VI PROGRAM 2020 - 2023 41 49 Map 4: Low Income Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area 50 TITLE VI PROGRAM 2020 - 2023 Appendix A Title VI Complaint Form Section 1: Name: Address: Telephone (Home/Cell): Telephone (Work): Email Address: Large Print Audio Tape TDD Other Section III: Are you filing this complaint on your own behalf? Yes* No If you answered "yes" to this question, go to Section III. If not, please supply the name and relationship of the Name: person for whom you are complaining: Relationship: Please explain why you have filed for a third party: Please confirm that you have obtained the permission to file this complaint on behalf of the aggrieved party.Section Yes No III: I believe the discrimination I experienced was based on (check all that apply): ❑ Race ❑ Color ❑ National Origin Date of Alleged Discrimination (Month, Day, Year): Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please use the back of this form. Section IV: Have you previously filed a Title VI complaint with this agency? Yes No Section V: Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court? ❑ Yes ❑ No If yes, check all that apply: ❑ Federal Agency: ❑ State Agency: ❑ Federal Court: ❑ State Court: ❑ Local Agency: ❑ Equal Opportunity Commission 51 TITLE VI PROGRAM 2020 - 2023 Section Vl: Name of Agency complaint is against: Contact person: Title: Telephone: Email: Other: You may attach any written materials or other information that you think is relevant to your complaint. Signature and date required below: Signature Date Please submit this form in person at the address below, or mail this form to: 52 TITLE VI PROGRAM 2020 - 2023 Appendix B Certifications and Assurances Re rGs ! TrAMS Recipient Organlratlar. Collier, County Of I COLLIER COUNTY 1 1.032 Summary kpp cadmslA,cis TrAMS users Lcczrr.� Des"bed Reopen. Suoallombons *laws Rrl abed Agora Certifications & Assurances I FY 2020 C&A Affirmations Reclplent Details A at�lr,M ID Ibar�lont Narrra '� r� ler,€ourtyof Certification and Assurance Inforrnatlon Fiscallftar 2C[' Drglnal Caroficauan [late araDxnn Amignod Date 2J2R721[126 Laoesr Ctrofi[aucn ['ate ar-V= Due Dote 5,r1RF2626 Puhllshed Cerdflcations and Assurances FrA CEWnFKATt['NS AND ASSURANCES Pubill c Transportation Agency Safety Plan (PTASP) 4na bdorelull,2L52626,aop1kans and recipients of ral trareyt erKlrstrat are suelett ra bra Sabo Safty 4.t :art P,W.vn butt c erll" C bW7 2 Put. c Tmrapa—jton Agency Safry P ans U%t alAll ApplkableAgercles PTASP Technical AmNsta� €tube• Certlflcatlans and Assurances €vufkaunn Hlstorx Cr3floatton Daum, n 1 afflclat Sbrrr r3� I Attorney. swt Ttacq Tlno DI Cerrfca3orc wid Asa.lrwK= Requ etlaf Em-y Apolrcant D2 Public Transmrraien Agency Saiely Plans D.3 Tar Lat0ty and Felony r�r Mora D4 Is DS DF DS Lohayrg F vaho- 5ertor Pmtertats Transr.As et Managenxqt Pan Rail qg Stoor a,y Arne-ca Renews wW bus Tar:lrg L. •mgizecl Area Formula Grants Prngrarn Co rt1 -no d 15 53 TITLE VI PROGRAM 2020 - 2023 cater' €E rtl fin Tide d D9 Farrnula Grants fo, Rural Arcas ID Fhoed Guldrway Caollal l nveso . Grants arrdirr Erardted P-Ject Dehx f fo• CwHal ln4eslc a .. Grantr Pllat "ram 11 G,a for Buis and Bus Fxlltles and Low ar No Emsslcn Yrnrcle 6eptoyrnrrt Cyan-Proeams 12 Ennarroed M03I ty of Seniors and IndluduaLs rrth Dlsab Ites Pn3g-ams 13 Scab of Goad Repolr Grants 14 Infrastru�F"not P-ag'anrs Is Akohal and Gannled Suhsarroes Test tg Is Ra Safety Tntning and O. g-d 17 Ce-MMwd Responsx Servk r Is In-ere'st wW FI'unc qS €Ds= 19 Cordtudon Hir'g Pneferea 21) q?be -.e-VCerdfIc dw far RW RWI Svc[arrd 4pr�nns 1-2Dof:Zu vDocuments Ewsung Dxurnents Document Descnptmn Uploaded ey Data 4e rvem aVa aG e Affirmatkon of Applicant AfM1rmaradn of Appwnt 9T 9GHING %ELCIYJ, on bEh2f of the AP31 Cs1S I dec are that n us duy autnortred met-3 make here Cerlticraora and Asmrannr.and tmrd s oamolante. Torus, tag• vocn-qywtn al federal am. repatarkr, and nequu err ,fala apalcaul a fed real surdance, and rompp vAtq the Certff ca.i and Amurarroes as Indlcamd on 7rt faregorng page app Ica ale v each aoptloton tz Awthortred Representatvr makes to Ire FederIT ragstt Adrnlrilstratron IF7A In federa fSol year 2= Ices pec.twe of VAw.hr ere lndWua ttut ate_' an his c hr App c errs b"f co nlxs ho represent t. FTh Inzrrds thar tm: €ertfi atlarc and Assurarrocs the ,+pp Kant x e= an tx athe r stde of dYs doaznerr shou d apply v eacn Amwd for Mich It now seeks, ar may aver seek federal ass[sarroe m be nwrded d1rIngfedeml fscalyror 29211. The AC. r: - . -e vutnfurKssand u-curaKyaft%cCa tfurttors and AzurarK s r=selected Yr the s:aY •~--- --d%W"-hs doaln-red and rry odw submisslon made a} FT,+, and acawWeclges thnr ire Frog -an : raLd Crel Remedies Ad of I SM 31 LISA-. 521MI r. wq, and Im*n4e rUng L..S. DOT 54 TITLE VI PROGRAM 2020 - 2023 reVabarr; Yragram Fraud CMI ilemedhc r49 Im part31, aopty to arrycerbfcador4 orarrmnce or su"ssannudem.FTAThe almhwlorarsarnsoflEU.S.C.519a1appfytoanycertf =4a2surance, a•!;u"r,.on nude n conned1l3n w71 a fede'a pub1k transpo—Ttlon IprDF3m autror7ed by 49 JiC duper 53 ar airy ote- salute. In sIgningths doa.mneM I dec :.7 :r - : -nes of pujrythA the foFgpzM Ci.rdfKadorc and Am.rranorand angatger::..............meonb"crftheLppluritmbwagtlaaurutL OrtiCial's Name Steno Camel 0 1 acoeot the aowe €bratncmuerh Da[e Mar C13, Affirmation of Attorney Affim`rooaofApphcant's Asltneurdergg dAttorney{orthea .na dAopkmn.,InerebyafllrmtDtimApokantdutmhw A2tunref au+- my der Vote, local. wtilbolsocmn-entla,w,asapolcaule.a make arrdcornpiyvdthjre Cerdfcadwa and Asalranoes as ndlrasrtl on ynr fare$orlg pages I firdner afftrn tnas, n rry opr►>7, stx Certtfcs7ons and Asa117n zs nave teen kzplty made and cdnstlhrte legal and brrding btl tgadons on t I furb-e• affirm the to 1x hest of rrry krr iege, mere Is rro egl.slatm or Itlgaclon tend rg o, IrnnVr&gt that might aiaT2W affect thewmdlty of 7rt:e €enf atlorc and Assam noes, ar of the oerfrnu rc a of fts FTA asslsrod Award. Aeronney's Name Soar Teach .1 1 acceirt the aowe Cerofic.a[mn Date Man Q3,2DZD --L 55 TITLE VI PROGRAM 2020 - 2023 Appendix C Sub -recipient Monitoring Form Cott P-7 C0141.ty Sub -recipient Monitoring Form Agency Name: Date: Funding: (Place an "✓" next to the appropriate grant source and type of funding.) Capital Operating Both 1. Verify Sub -recipient has registered with the SAM (System for Award Management) to determine whether sub -recipients were registered before the award? a. Registered b. Not Registered date by which registration will be completed . Access site at.https://www.sam.gov/portal/public/SAM 2. Is Sub -recipient aware of the following: a. CFDA title and number Yes No b. Award name and number Yes No c. The name of the Federal awarding agency Yes No d. Requirements imposed by laws, regulations Yes No e. Provisions of grant agreements Yes No 3. Can Sub -recipient show proof of matching funds? Yes No 4. Does Sub -recipient have documentation that shows how the grant award was utilized? a. Copies of expenses Yes No b. Copies of payment (may need to show electronic transfers to document payment from CAT) Yes No c. If not available date that documentation can be produced 5. Does sub -recipient have a completed audit? Yes No 56 TITLE VI PROGRAM 2020 - 2023 a. Are there audit findings? Yes No b. If yes, have findings been addressed? Yes No 6. If Sub -recipient has a vehicle, verify the following: a. Sub -recipient has manifest or system to separately track grant related trips? Yes No b. Sub -recipient has preventative maintenance policy? Yes No c. Sub -recipient has valid vehicle insurance? Yes No d. Sub -recipient has accident reporting policy? Yes No 7. How does Sub -recipient notify the public or customers about the vehicle, program, or resource? 8. Is a follow-up visit needed to verify compliance with above required items? Yes No Agency Signature: Signature of Monitor: Print Name: Print Name: 57 TITLE VI PROGRAM 2020 - 2023 Appendix D Collier Area Transit Route Fare or Service Change Policy In accordance with the Federal Transit Administration (FTA) Circular 4702.1A Title VI of the Civil Rights Act of 1964, Transit providers within service areas containing more than 200,000 residents to evaluate service and fare changes and their corresponding impacts to ensure transit service is planned operated and distributed in an equitable manner without regard to race, color or national origin. The required policies fall in the following three categories: • Major Service Change Policy • Disparate Impact Policy • Disproportionate Burden Policy Major Service Change Policy The FTA requires that funding recipients prepare and submit service and fare equity analyses for public comment in consideration of proposed major service or fare changes. The purpose of this policy is to establish thresholds that define a "major service change", and the definition of an adverse impact created by a "major service change". As contained within this policy, a major service change is defined as meeting one of the following criteria: 1. Proposed service expansions and reductions including all routing and timetable changes remaining in effect after 12 months that exceed 25 percent of the current configurations. 2. Total elimination of service on a specific route. 3. All proposed fare changes, excluding ride free promotional events and temporary fare reductions, that in effect after 6 months. If a proposed major service change falls within one of the three categories above, CAT will conduct a Title VI service and/or fare equity analysis for review and consideration by the Board of County Commissioners and the public prior to implementing changes. An adverse effect is defined as a major geographical ortime-based reduction in service which may include, but is not limited to, span of service changes, frequency changes, route segment elimination, re-routing, or route elimination. CAT shall consider the degree of adverse effects in the form of an equity analysis when planning major service changes. The following types of service changes are exempt: • Minor route alignment, frequency, span, or time point adjustments; 58 TITLE VI PROGRAM 2020 - 2023 • Routing or bus stop changes due to temporary road detours caused by construction, maintenance, closures, emergencies, labor disruptions or strikes, fuel shortages, or safety concerns; • Any temporary service addition, change, or discontinuation of a route with less than twelve months of operation; • Changes on special service routes serving sporting events, special events, or service contracted through other cities or agencies; • Any service change that does not meet the definition of a major service change described above. Disparate Impact Policy The purpose of this policy is to establish a threshold which identifies when adverse effects of a major service or fare change are borne disproportionately by minority populations. For the purpose of this policy, a minority population is defined as any readily identifiable group of minority persons who live in geographical proximity, and if circumstances warrant, geographically dispersed/transient populations (such as migrant workers or Native Americans) who will be similarly affected by a proposed program, policy, or activity. A "disparate impact" is defined as occurring when an adverse effect of a major service or fare change on minority populations is at least 20 percent greater than the adverse effect on the average minority population of CAT's service area. In order to identify a potential impact, CAT will follow the process illustrated within the flow chart below. Collier County utilizes Remix Software Title VI Analysis tool to ensuring equitable public service for protected populations Should a proposed major service change result in a disparate impact, CAT will consider modifying the proposed change to avoid, minimize, or mitigate the disparate impact of the change. The modified proposed change due to potential disparate impacts will then be reanalyzed in order to determine whether the modifications actually removed the potential disparate impacts of the changes. If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if there is substantial legitimate justification for the change and it can be shown that there are no alternatives that would have less impact on the minority population and would still accomplish program goals. 59 TITLE VI PROGRAM 2020 - 2023 Title VI Service and Fare Equity Analysis Process to Identify Potential Disparate Impacts Take Action to avoid, minimize, mitigate. (Revise Proposal) Ees Reanalyze changes for potential Disparate Impact Potential Disparate Impacts? Does the agency have a substantial legitimate justification for the action or policy? Has the agency analyzed alternatives and determined that the selected action or policy is the least discriminatory alterna{ive? LjYes F-J Analysis Complete No to one or both questions. Consider revising proposal due to possible Title VI violation. ■ Analysis Complete No Analysis Complete 60 TITLE VI PROGRAM 2020 - 2023 Disproportionate Burden Policy The purpose of this policy is to establish a threshold which identifies when adverse effects of a major service or fare change are borne disproportionately by low-income populations. For purposes of this policy, low-income population is defined as any readily identifiable group or households who are at or below 150 percent of the U.S. Department of Health and Human Services Poverty Guidelines listed below. Table 13: Annual Update of the HHS Poverty Guideline! Poverty Guidelines, all states [except Alaska and Hawaii] 2019 Annual Household /FamilvSize 50% '300%' 125% 130% 133% 135% 138% 150% 175% 185% 1 2 3 4 5 6 7 8 9 10 6,245 8,455 10,665 12,875 15,085 17,295 19,505 21,715 23,925 26,135 $12,490 $16,910 $21,330 $25,750 $30,170 $34,590 $39,010 $43,430 $47,850 200% 250% 300% 400% 15,613 16,237 16,612 16,862 17,236 18,735 21,858 23,107 24,980 31,225 37,470 49,960 21,138 21,983 22,490 22,829 23,336 25,365 29,593 31,284 33,820 42,275 50,730 67,640 26,663 27,729 28,369 28,796 29,435 31,995 37,328 39,461 42,660 53,325 63,990 85,320 32,188 33,475 34,248 34,763 35,535 38,625 45,063 47,638 51,500 64,375 77,250 103,000 37,713 39,221 40,126 40,730 41,635 45,255 52,798 55,815 60,340 75,425 90,510 120,680 43,238 44,967 46,005 46,697 47,734 51,885 60,533 63,992 69,180 86,475 103,770 138,360 48,763 50,713 51,883 52,664 53,834 58,515 68,268 72,169 78,020 97,525 117,030 156,040 54,288 56,459 57,762 58,631 59,933 65,145 76,003 80,346 86,860 108,575 130,290 173,720 59,813 62,205 63,641 64,598 66,033 71,775 83,738 88,523 95,700 119,625 143,550 191,400 65,338 67,951 69,519 70,565 72,133 78,405 91,473 96,700 104,540 130,675 156,810 209,080 Source: Department of Health and Human Services, Office of the Secretary, Annual Update of the HHS Poverty Guidelines A "disproportionate burden" is defined as occurring when the low-income population adversely affected by a major service or fare change is 20 percent more than the average low-income population of CAT's service area. Similar to the approach in identifying a potential disparate impact, should a proposed major service or fare change result in a disproportionate burden, CAT will consider modifying the proposed change to avoid, minimize, or mitigate the disproportionate burden of the change. The modified proposed change due to a potential disproportionate burden will then be reanalyzed in order to determine whether the modifications actually removed the potential disproportionate burden of the changes. If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if there is substantial legitimate justification for the change and it can be shown that there are no alternatives that would have less impact on the low-income population and would still accomplish program goals. 61 TITLE VI PROGRAM 2020 - 2023 Appendix E Transit Development Plan (TDP) Capacity Analysis Table 14: Fixed Route Capacities 11 06 97,273 30 2,945,979 7.25 96,554 700,016.50 24% 16 76% 12 72,466 30 2,173,968 7.25 74,053 536,884.25 25% 75% 13 62,116 30 1,963,494 7.25 66,365 491,146.25 26% 74% 14 45,083 30 1,352,489 7.25 51,111 370,554.75 27% 73% 16 78,064 30 2,341,913 7.25 86,683 629,451.75 27% Er 73% 16 60,807 30 1,824,225 7.25 43,509 315,440.25 17% 83% 17 65,257 ` 30 1,957,722 7.25 41,221 298,852.25 15% M 85% 18 50,105 30 1,503,136 7.25 27,836 201,811.00 13% 87% 19 155,734 30 4,672,027 7.25 64,392 466,842.00 10% IL 90% 20 25,788 30 773,639 7.25 6,545 47,451.25 6% 94% 21 39,963 30 1,198,900 7.25 11,688 94,739.00 7%INFO" 93% 22 103,912 30 3,117,375 7.25 49,650 359,962.50 12% 88% 23 116,692 30 3,500,749 7.25 27,918 202,405.50 6% 116. 94% 24 65,274 30 1,958,233 7.25 49,751 360,694.75 18% 82% 25 55,883 30 1,676,480 7.25 15,986 115,898.50 7% 93% 26 24,387 30 731,621 7.25 5,730 41,542.50 6% 94% 27 85,424 ` 30 2,562,727 7.25 29,857 216,463.25 8% 929K. 28 88,865 30 2,665,952 7.25 27,697 200,803.25 8% 92% 29 39,876 30 1,196,294 7.25 6,738 48,850.50 4%. 96% 121 46,375 30 1,391,235 7.25 22,229 161,160.25 12% 88% 1,379,346 41,408,157 805,513 5,939,969.25 14% 86% Table 15: Demand Response Capacities 62 TITLE VI PROGRAM 2020 - 2023 Table 16: Total Capacity Analysis and Total Vehicle Counts 30 41,408,157 40' 3 38 35' 12 32 30' 12 28 30' (freitliner) 1 14 805,513 7.25 5,839,969� (Total 28 I Average Amoun of Seats 301 1 63 TITLE VI PROGRAM 2020 - 2023 Fixed -Route Capacity Analysis Summary Based on the estimated capacity analysis, CAT was using approximately 14 percent of its possible capacity in FY2019. This shows that the existing bus service has substantial capacity remaining. Routes with the least amount of excess capacity include Routes 11, 12, 13, 14, and 15. Routes with the largest amount of excess capacity include Routes 20,21, 23, 25, 26, and 29. Excess capacities for these routes range between 96 percent to 93 percent. It should be noted that the NTD reported average trip length is used to determine excess capacity and Route 121,19, and 28 operate as routes from Immokalee to Marco Island and Naples; therefore, these routes travel a greater distance than 7.25 miles per trip. When calculating excess capacity using a greater average trip length, the excess capacity would be much less on Routes 19, 28, and 121. Excess capacity is not necessarily a weakness in the system. The ridership -to -capacity ratio should be monitored over time as part of future major updates to the TDP. In addition, route -by -route average trip length estimates are needed in order to provide a more accurate reflection of unused capacity along fixed - routes. Demand Response Service Capacity Analysis Summary Based on the estimated capacity analysis, CAT is using approximately 9 percent of the possible capacity. This shows that demand response service has substantial capacity remaining. Excess capacity is not necessarily a weakness in the system, given the nature of the requested trips. Expecting full paratransit vans is unrealistic since the service operates on the basis of advanced trip reservations, and multiloading is often difficult to accommodate given the often diverse nature of origins and destinations for each patron. 64 TITLE VI PROGRAM 2020 - 2023 Appendix F Transit Development Plan (TDP) Peer Review Peer Review Analysis This section presents the results of the peer and trend analysis conducted as part of Collier County's 10-year TDP to examine transit system performance. The evaluation was conducted using data available from the Florida Transit Information System (FTIS), which derives its data from the National Transit Database (NTD). As part of the overall performance review of the system, this analysis assists with assessing the extent to which CAT's service is meeting its goals and objectives. Analyses include statistical tables and graphs that summarize selected performance indicators and effectiveness and efficiency measures. These measures are designed to review various trend components, as follows: • Performance measures report absolute data for the selected categories; these tend to be key indicators of overall system performance. Effectiveness measures refine the data further and indicate the extent to which various service -related goals are being achieved. • Efficiency measures involve reviewing the level of resources required to achieve a given level of output; it is possible to have very efficient service that is not effective or to have highly effective service that is inefficient. Seven peer systems were selected for the peer analysis that represent transit systems with service areas characteristics and services similar to CAT. The peer selection methodology is described in the The peer systems are: • City of Montgomery — Montgomery Area Transit System, AL • Tri-State Transit Authority — Huntington, WV • The Wave Transit System — Mobile, AL • ART (Asheville Redefines Transit) — Asheville, NC • Gwinnett County — Lawrenceville, GA • Pasco County Public Transportation — Port Richey, FL • Cape Fear Public Transit Authority — Wilmington, NC Table 17shows the peer system sizes in terms of the number of routes and route miles compared to CAT. As shown, CAT has the highest number of routes compared to the peer group and falls above the peer average of 14 routes. CAT also has the highest number of route miles of compared to the peer systems and supplies 57.1% more route miles than the peer average of 278 route miles. 65 TITLE VI PROGRAM 2020 - 2023 Table 17: Peer System Characteristics System 'IMMocation CAT -T 'IFof Collier County Routes 19 Route Miles (2018) 436 The M Montgomery, AL 14 305 TTA (Tri-State Transit) Huntington, WV 14 289 The Wave Transit System Mobile, AL 12 259 ART Asheville, NC 18 179 GCT (Gwinnett Transit) Lawrenceville, GA 11 187 PCPT, (Pasco Transit) Port Richey, FL 11 371 The Wave (Cape Fear Transit) Wilmington, NC 14 195 Source: Agency websites for number of routes, 2018 NTD data for route miles Table 18 reflects the measures used in this performance peer and trend analysis. A review of the trend and peer analysis for each measure is presented, followed by highlights of the analyses. Table 18: CAT's Performance Review Measures General Measures Passenger Trips Effectiveness Measures � Vehicle Miles per Capita Efficiency Measures W Operating Expense per Capita Passenger Miles Passenger Trips per Capita Operating Expense per Passenger Trip Vehicle Miles Passenger Trips per Revenue Hour Operating Expense per Passenger Mile Revenue Miles Passenger Trips per Revenue Mile Operating Expense per Revenue Mile Vehicle Hours Farebox Recovery Ratio Route Miles Revenue Miles per Vehicle Mile Operating Expenses Revenue Miles per Vehicle Vehicles Available for Maximum Service Vehicle Miles per Gallon Fuel Consumption Ave rage Fare Table 19: CAT's General Indicator Peer Comparison .. -eer Group RFMinimunn Service Area Population 262,699 88,512 Service Area Pop. Density 847 654 (persons/sq. mile) W eer Group Maximum 920,260 Peer Group Mean 320,228 CAT % from Mean -18.0% 2,106 1,534 -44.8% Passenger Trips 896,201 654,474 2,125,214 1,102,154 -18.7% Revenue Miles Revenue Hours 1,285,354 72,018 1,017,879 1,724,047 1,220,154 5.3% 63,524 85,636 74,035 -2.7% Average Speed (RM/RH) 17.85 Operating Expenses $5,557,686 Vehicles Operated in Max. Service 18 14.04 20.75 16.47 8.4% $5,148,844 $9,143,524 $6,495,939 -14.4% 17 27 23 -21.7% TITLE VI PROGRAM 2020 - 2023 Selected performance indicators for the peer review are presented in the above table, table 19. Categories of performance indicators include service area population, population density, ridership, revenue and vehicle miles, revenues hours, operating expense, fuel consumption, and the number of vehicles operated in maximum service. Table 19 and Figures 4 through 25 present the performance indicators for CAT's peer review analysis. Passenger trips, or ridership, are the number of passengers who board public transit vehicles and are counted each time they board the vehicles, no matter how many vehicles they transfer to. It is a measure of the market demand for the service. A higher number of passenger trips is a positive metric. The total number of passenger trips in Collier County decreased from approximately 1.3 million in 2013 to 0.84 million in 2018, a 38% decrease. Ridership decline has been seen consistently in the transit industry since the end of the Great Recession. CAT ridership is 19.3% below the peer mean of about 1.0 million trips. Figure 4: Peer and Trend Comparison for Passenger Trips C 1.6 0 1.4 1.2 1.0 0.8 0.6 0.4 0.2 0.0 2013 2014 2015 2016 2017 2018 GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit System, The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0 1,000,000 2,000,000 Passenger Trips Peer Mean Passenger miles is a measure of passengers served over miles of service operated. Passenger miles are calculated through randomized and statistically -valid survey sampling that counts elapsed miles traveled for each passenger boarding and alighting. Higher passenger miles is a positive metric. For CAT, passenger miles decreased since 2013, from 11.4 million in 2013 to 6.1 million in 2018. Overall, passenger miles decreased by 46.7% from 2013 to 2018. CAT compares favorably to the peer mean, ranking second in the peer group. 67 TITLE VI PROGRAM 2020 - 2023 Figure 5: Peer and Trend Comparison for Passenger Miles 14.0 c 2 12.0 10.0 &0 6.0 4.0 2.0 0.0 2013 2014 2015 2016 2017 2018 GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit System,... - The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0 5,000,000 10,000,000 Passenger Miles Peer Mean Vehicle miles are the miles that transit vehicles travel while in revenue service plus deadhead miles. This is a measure of how much service coverage is provided or the supply of service. Vehicle miles as a metric by itself is not positive or negative but should be viewed in relation to productivity and cost effectiveness measures. CAT's total vehicle miles of service increased 6.4% overall, from 1.3 million in 2013 to 1.4 million in 2018. CAT's vehicle miles are 9% higher than the peer mean. Figure 6: Peer and Trend Comparison for Vehicle Miles 1,600,000 1,400,000 1,200,000 1,000,000 800,000 600,000 400,000 200,000 0 2013 2014 2015 2016 2017 2018 GCT, Lawrenceville PCPT, Port Richey _ The M, Montgomery The Wave Transit... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0 1,000,000 2,000,000 1111111111111111111lVehicle Miles Peer Mean Revenue miles are the total number of miles for which the public transit service is scheduled or that are operated while in revenue service. This excludes miles traveled when passengers are not on board (deadhead travel), training operations, and charter services. Revenue miles increasing faster than total vehicle miles generally indicates a positive operational trend and points to a decreasing proportion of deadhead miles over time relative to total miles. Revenue miles as a metric by itself is not positive or negative but should be viewed in relation to productivity and cost-effectiveness measures. Revenue miles is a measure of service provided and should be slightly lower than vehicles miles to reflect efficiency in service. CAT experienced an increase in revenue miles of 3.5% for 2013- 2018. CAT's revenue miles were 5.6% higher than the peer mean and ranks third in the peer group. 68 TITLE VI PROGRAM 2020 - 2023 1,400,000 1,200,000 1,000,000 800,000 600,000 400,000 200,000 0 Figure 7: Peer and Trend Comparison for Revenue Miles GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0 1,000,000 2,000,000 2013 2014 2015 2016 2017 2018 Revenue Miles Peer Mean Vehicle hours are the total hours of travel a transit vehicle is being operated, including both revenue service and deadhead travel and are a measure of service provided. Vehicle hours as a metric by itself is not positive or negative but should be viewed in relation to productivity and cost-effectiveness measures. CAT had a plateauing increase in vehicle hours, with an overall 10.6% increase in vehicle hours from 2013 to 2018. CAT's vehicle hours metric was 5.6% lower than the peer mean. 100,000 80,000 60,000 40,000 20,000 0 Figure 8: Peer and Trend Comparison for Vehicle Hours GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit System,... ►��i[c�Z�iClt►Zii��i[.�Z�i�i��FFy The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0 40,000 80,000 Vehicle Hours Peer Mean Route miles represent the total length of all routes in the network and are a measure of the linear extent of the transit network. Route miles for CAT increased from 279 to 436 miles in 2013 to 2018, respectively, representing a 15% increase overall. CAT ranked the highest in the peer group for the route miles metric. 69 TITLE VI PROGRAM 2020 - 2023 460 440 420 400 380 360 340 Figure 9: Peer and Trend Comparison for Route Miles 2013 2014 2015 2016 2017 20* GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit System,... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0 100 200 300 400 500 Route Miles Peer Mean Total operating expense includes all costs associated with operating the transit agency (i.e., vehicle operations, maintenance, and administrative costs). CAT's total operating expense increased by 6% in 2013 to 2018. However, when considering the effects of inflation, the actual total operating expense measured in 2013 dollars increased by only 2% in the six -year period, indicating that overall operating expenses increased annually. CAT had the third lowest total operating expense in the peer group, 9% below the peer mean. Figure 10: Peer and Trend Comparison for Operating Expenses $7,000,000 $6,000,000 WOOO $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $0 2013 2014 2015 2016 2017 2018 Total Operating Expense Total Operating Expense (2013$) GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit System,... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0 4,000,000 8,000,000 Total Operating Expense Peer Mean Vehicles operated in maximum service (VOMS) are a measure of the fleet required to operate at the peak of full service and are an important metric when assessing fleet size, as it is directly related to the network structure, number of routes, and frequency of service of each transit agency. CAT increased its supply of vehicles operating in maximum service from 23 vehicles in 2013 to 28 in 2018, an approximate 22% increase. CAT is below the group mean of 30 vehicles. 70 TITLE VI PROGRAM 2020 - 2023 20 15 10 5 0 Figure 11: Peer and Trend Comparison for Vehicle Available for Maximum Service Maximum 2013 2014 2015 2016 2017 2018 GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples �Vehi les Operated in MaximumOService 30 Peer Mean Generally, fuel consumption is tied to vehicle miles of service and type of vehicle power employed. CAT's gas consumption fluctuated since 2013, but overall decreased by 11% in the six -year period. For this performance measure, CAT is 11.3% above the group mean. 350,000 300,000 250,000 200,000 150,000 100,000 50,000 0 Figure 12: Peer and Trend Comparison for Fuel Consumption 2013 2014 2015 2016 2017 2018 GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0 100 200 300 400 Thousands Total Gallons Consumed Peer Mean Effectiveness measures indicate the extent to which service -related goals are being met and include service supply, service consumption, and quality of service and are represented by variables such as vehicle miles per capita, passenger trips per revenue hour, and average age of fleet. Vehicle miles per capita are derived from the total system vehicle miles divided by the service area population within a %-mile distance of service provided and measure the supply of service provided based on the population of the service area. For CAT, vehicle miles per capita experienced an increase from a low of 4.0 miles per capita to 5.2 in 2018, a growth of 31%. Vehicle miles per capita for CAT are close to the peer group mean of 5.7, an indication that the supply of service is similar to what is typically experienced by peer agencies. 71 TITLE VI PROGRAM 2020 - 2023 Figure 13: Peer and Trend Comparison for Vehicle Miles per Capita 6.0 GCT, Lawrenceville 5.0 PCPT, Port Richey The M, Montgomery 4.0 The Wave Transit System,... 3.0 The Wave, Wilmington 2.0 ART, Asheville TTA, Huntington 1.0 CAT, Naples 0.0 0 5 10 15 2013 2014 2015 2016 2017 2018 � Vehicle Miles Per Capita Peer Mean Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model. Passenger trips per capita are calculated by dividing the total transit boardings by service area population. This measure of service effectiveness quantifies transit utilization within the service area. It is desirable that trips per capita are high, meaning greater utilization of the service. Passenger trips per capita in Collier County experienced a 24% decrease between 2013 and 2018. CAT ranks sixth in the peer group, 46% below the peer mean, suggesting a need for service consumption improvement. Figure 14: Peer and Trend Comparison for Passenger Trips per Capita 4.5 GCT, Lawrenceville ' 4.0 PCPT, Port Richey ' 3.5 The M, Montgomery 3.0 The Wave Transit... 2.5 The Wave, Wilmington 2.0 ART, Asheville 1.5 1.0 TTA, Huntington 0.5 CAT, Naples 0.0 0 10 20 30 2013 2014 2015 2016 2017 2018 Passenger Trips Per Capita —Peer Mean Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model. Passenger trips per revenue hour are a measure used to quantify productivity and service consumption and can help evaluate the amount of resources consumed in providing service. It is desirable for this metric to be high, reflecting greater utilization of the service per unit of service provided. From 2013 to 2018, CAT's passenger trips per revenue hour decreased by 43%. The decline in passenger trips per revenue hours is consistent with the increase in revenue miles and hours of service and the decrease in ridership. CAT is 15% below the peer mean for this metric. 72 TITLE VI PROGRAM 2020 - 2023 25 20 15 10 5 0 Figure 15: Peer and Trend Comparison for Passenger Trips per Revenue Hour GCT, Lawrenceville PCPT, Port Richey The M, Montgomery i The Wave Transit System,... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 2013 2014 2015 2016 2017 2018 0 10 20 30 Passenger Trips Per Revenue Hour Peer Mean Passenger trips per revenue mile are calculated by dividing transit boardings by revenue miles and are a measure of the productivity of the revenue service provided. It is desirable for this metric to be high, meaning greater utilization of the service per unit of service supplied. In Collier County, passenger trips per revenue mile experienced a decrease of 41% during the six -year period, indicating that the agency experienced lessening ridership productivity during the time period. The decreasing trend is driven by the decrease in ridership during that time period. CAT is 27% below the peer mean for this metric, indicating a need for improvement in service consumption. 1.2 1.0 0.8 0.6 0.4 0.2 Figure 16: Peer and Trend Comparison for Passenger Trips per Revenue Mile GCT, Lawrenceville PCPT, Port Richey _ The M, Montgomery The Wave Transit System,... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0.0 0.5 1.0 1.5 2.0 0.0 2013 2014 2015 2016 2017 2018 Passenger Trips Per Revenue Mile —Peer Mean Efficiency measures focus on costs and other measures of efficiency. Figure 3-16 through Figure 3-24 present the efficiency measures for CAT's peer review and trend analysis. Similarities between CAT and the peers in this category may be related to the peer selection process, which is largely based on 73 TITLE VI PROGRAM 2020 - 2023 transit service characteristics. The following section summarizes the trend and peer analysis by efficiency measure type. Operating expense per passenger trip measures the investment in providing public transport relative to the population within the service area. This metric is more complex, in that although a higher cost reflects a greater investment in transit, it must be viewed in context of direct costs per unit of service relative to peers. When excluding inflation, the operating expense per capita for Collier County increased from $17.51 in 2013 to $22.89 in 2018, an increase of 31%. CAT is 25% below the peer group mean, suggesting that it is achieving a greater cost efficiency compared to its peer group. Figure 17: Peer and Trend Comparison for Operating Expense per Capita $25 $20 $15 $10 $5 $0 2013 2014 2015 2016 2017 2018 f Operating Expense Per Capita tOperating Expense Per Capita (2013$) GCT, Lawrenceville ■ PCPT, Port Richey i The M, Montgomery The Wave Transit System,... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples $0 $50 $100 Operating Expense Per Capita — Peer Mean Note: 2017 and 2018 updated using service area population manually calculated using TBEST 2019 Land Use Model. Operating expense per passenger trip measures the efficiency of transporting riders and the cost of operations relative to the resulting ridership and reflects on how service is delivered and the market demand for the service. The goal is to minimize cost per passenger trip. The operating expense per passenger trip in Collier County increased from $14.17 in 2013 to $6.86 (2013$) in 2018, an increase of 65% overall. The decline in this is metric is driven primarily by the declining trend in passenger trips during that time period. CAT is performing just above the the peer mean of $7.01 (2019$). Figure 18: Peer and Trend Comparison for Operating Expense per Passenger Trip $8.00 $7.00 $6.00 $5.00 f $4.00 $3.00 $2.00 $1.00 2013 2014 2015 2016 2017 2018 Operating Expense Per Passenger Trip O—Operating Expense Per Passenger Trip (2013$) GCT, Lawrenceville PCPT, Port Richey ■ The M, Montgomery — The Wave Transit... _ The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples $0 $5 $10 Operating Expense Per Passenger Trip Peer Mean Operating expense per passenger mile measures the impact of ridership, average trip length, and operating cost. The goal is to minimize cost per passenger miles. CAT's operating expense per 74 TITLE VI PROGRAM 2020 - 2023 passenger mile nearly doubled between 2013 and 2018. Despite this trend, CAT is 28% below the peer mean for this measure and is performing more efficiently than the peer group. Figure 19: Peer and Trend Comparison for Operating Expense per Passenger Mile $1.20 $1.00 $0.80 $0.60 $0.40 $0.20 $0.00 2013 2014 2015 2016 2017 2016 f Operating Expense Per Passenger Mile tOperating Expense Per Passenger Mile (2013$) GCT, Lawrenceville PCPT, Port Richey The M, Montgomery the Wave Transit System,... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples $0.00 $0.50 $1.00 $1.50 $2.00 $2.50 Operating Expense Per Passenger Mile -Peer Mean Operating expense per revenue mile indicates how efficiently a transit service is delivered. The goal is to minimize cost per revenue mile. Overall, the metric has remained stable, with an overall increase of 3%. CAT is 15% below the peer mean, indicating more efficient transit service delivery than its peers for this measure. $6.00 $5.00 $4.00 $3.00 $2.00 Figure 20: Peer and Trend Comparison for Operating Expense per Revenue Mile GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 2013 2014 2015 2016 2017 2018 Operating Expense Per Revenue Mile Operating Expense Per Revenue Mile (2013$) $0 $3 $6 Operating Expense Per Revenue Mile -Peer Mean The farebox recovery ratio is a measure of the percentage of the transit system's total operating expenses that are funded with fares paid by passengers and is calculated by dividing the total fare revenue collected by the total operating expenses. The goal is to increase farebox recovery, meaning $9 75 TITLE VI PROGRAM 2020 - 2023 more of the costs are absorbed by users. CAT's farebox recovery declined from 21% in 2013 to 33.4% in 2018, 34% overall. The farebox recovery ratio for CAT is at the peer group mean. 25% 20% 15% 10% 5% 0% Figure 21: Peer and Trend Comparison for Farebox Recovery Ratio 2013 2014 2015 2016 2017 2018 GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit System,... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 00% 10% 20% 30% Farebox Recovery (%) Peer Mean Revenue miles per vehicle miles are a measure of vehicle utilization. A higher ratio of revenue miles traveled to total vehicle mile generally indicates higher system productivity. The goal is to maximize the ratio of operations in revenue service to total operations. For CAT, the revenue miles per vehicle mile remained stable, with a slight decrease of 3% over the six -year period. Revenue miles per vehicle mile for CAT is 3.5% below the peer group mean, which indicates a near -average use of fixed -route bus vehicles within the peer group mean. Figure 22: Peer and Trend Comparison for Revenue Miles per Vehicle Mile 1.000 0.900 0.800 0.700 0.600 0.500 0.400 0.300 0.200 0.100 0.000 2013 2014 2015 2016 2017 2018 GCT, Lawrenceville PCPT, Port Richey The M, Montgomery The Wave Transit... The Wave, Wilmington ART, Asheville TTA, Huntington CAT, Naples 0.50 0.70 0.90 Revenue Miles Per Vehicle Mile Peer Mean 1.10 Revenue miles per total vehicles are another measure of vehicle utilization. Interpretation of this metric is complex, as it must be taken in context of the fleet size, revenue miles, and age of the fleet. 76 TITLE VI PROGRAM 2020 - 2023 CAT experienced an overall decrease of approximately 15% over the six -year period and ranks 9% above the peer mean of 41,207 revenue miles per total vehicles. 60,000 50,000 40,000 30,000 20,000 10,000 0 Figure 23: Peer and Trend Comparison for Revenue Miles per Total Vehicle 2013 2014 2015 2016 2017 2018 GCT, Lawrenceville PCPT, Port Richey - The M, Montgomery _ The Wave Transit... The Wave,... ART, Asheville TTA, Huntington CAT, Naples 0 20 40 60 Revenue Miles Per Total Vehicl_j�ousands Peer Mean Vehicle miles per gallon, the ratio between fuel consumed and distance traveled, are an indication of fuel efficiency and apply only to diesel- and gasoline -powered vehicles. It is desirable to maintain a higher fuel economy, i.e., more miles per gallon. For CAT, vehicle miles per gallon (or fuel efficiency) remained relatively constant, from 5.02 in 2013 to 4.8 in 2018, a decrease of 4% overall. CAT is 4% below the peer mean. Figure 24: Peer and Trend Comparison for Vehicle Miles per Gallon 6.00 GCT, Lawrenceville 5.00 PCPT, Port Richey The M, Montgomery 4.00 The Wave Transit System,... 3.00 The Wave, Wilmington 2.00 ART, Asheville 1.00 TTA, Huntington 0.00 CAT, Naples 2013 2014 2015 2016 2017 2018 1 2 3 4 5 6 7 8 Vehicle Miles Per Gallon Peer Mean Average fare is calculated by dividing total passenger fare revenue collected by ridership. The average can be lowered by systems that offer free transfers or discounted/free rides. CATS's average fare increased from $0.88 in 2013 to $0.99 in 2018, 12% overall. The mean average fare for the peer systems is $0.95. This means that, on average, CAT riders pay close to the mean fare of the peers. 77 TITLE VI PROGRAM 2020 - 2023 Figure 25: Peer and Trend Comparison for Average Fare $1.20 GCT, Lawrenceville $1.00 PCPT, Port Richey The M,... $0.80 The Wave... $0.60 The Wave,... $0.40 ART, Asheville TTA, Huntington $0.20 CAT, Naples $0.00 $0.0 $0.5 $1.0 $1.5 2013 2014 2015 2016 2017 2018 � Average Fare Peer Mean The trend analysis is only one aspect of transit performance evaluation. When combined with the peer review analysis (summarized later in this section), the results provide a starting point for understanding the transit system's operating environment over time when compared to other systems with similar characteristics. Key trends observed from 2013 to 2018 are summarized as follows: • The amount of service has increased with respect to total vehicle miles, revenue miles, vehicle hours and route miles, and vehicle miles per capita. CAT placed above average for passenger miles, vehicle miles, revenue miles, and route miles. • Passenger trips and passenger miles have declined over the six -year period, which mirrors the national trend in transit ridership decline. CAT performed 19.3% below the peer mean for passenger trips and 19.6% above the peer mean for passenger miles. • Total operating expenses have increased moderately by 6% over the six -year period. Operating expense per passenger trip and operating expense per passenger mile have seen dramatic increases that were driven largely by decreasing passenger trips and passenger miles, suggesting a decline in efficiency. CAT performed better than the peer mean with respect to total operating expenses, operating expense per passenger mile, and operating expense per revenue mile, suggesting that CAT has a better cost efficiency compared to its peer group. Operating expense per revenue mile fluctuated between 2013 and 2018, but only with a slight increase of 2.6% overall. • Passenger trips per capita, passenger trips per revenue mile, and passenger trips per revenue hour have decreased over the six -year period, indicating a negative trend in service consumption. CAT performed below the peer group mean for these measures. • The farebox recovery ratio decreased 34% but, compared to the peer group, CAT is performing 78 TITLE VI PROGRAM 2020 - 2023 near the peer mean. Table 20 summarizes the peer and trend analysis showing the positive and negative trends identified in the analysis. Table 20: Summary of Collier County's Peer and Trend Analysis (2013-2018) Indicators r Service Area Population* Trend Change -19.9% Percent from Mean -18.0% Service Area Size (sq. mi)* -84.5% 18.4% Passenger Trips -39.2% -19.3% Passenger Miles -46.7% 19.6% �o Vehicle Miles 6.4% 9.0% Revenue Miles 3.5% 5.6% cD Vehicle Hours 10.6% -S.6% Route Miles 15.0% 57.0% Total Operating Expense 6.1% -9.0% Vehicles Available for Maximum Service 21.7% -6.7% Total Gallons Consumed 11.1% 11.31YU Vehicle Miles Per Capita* 31.1% -8.1% u Passenger Trips Per Capita -23.8% -45.8% Passenger Trips Per Revenue Mile -40.5% -27.3% Passenger Trips Per Revenue Hour -43.3% -15.3% W Number of Vehicle System Failures 181.5% -18.0% Revenue Miles Between Failures -63.2% -54.6% Operating Expense Per Capita* 30.7% -24.4% Operating Expense Per Passenger Trip 71.5% 1.4% Operating Expense Per Passenger Mile 98.0% -28.5% Operating Expense Per Revenue Mile 2.6% -15.3% LIE Farebox Recovery (%) -33.9% -0.3% Revenue Miles Per Total Vehicles -15.0% 10.0% Vehicle Miles Per Gallon -4.2% -3.7% Average Fare 12.5% 3.9% *2017-2018 service area population calculated using TBEST Source: FTIS 79 TITLE VI PROGRAM 2020 - 2023 Appendix G: Ridership Survey On -board Survey • Twenty-five question on -board rider survey • Provided in English, Spanish, Haitian Creole • Conducted January 15th-161h and 181h_19th • Surveyed all routes, mostly using tablets • Completed 1,091 surveys • Questions covered • Travel behavior • User satisfaction • Rider profile MW K..P mn Rd N Gsa'h+Uwi � ' rideCAT CALIItR ARIA 1AAM511 Tindale►_, Oliver 80 TITLE VI PROGRAM 2020 - 2023 10 - ___ &__ On -board Survey COWER# Please choose your route: How did you get to the bus stop where you got On � 12.oD% bus? 1000% 70.00% 6.0D% 60.00% 50.00% 6.OD% 40.0045 4.OD% 30.00% - 2AD% 20.00% - 10.00% Walked Got a Ride Drove Transferred Tran0ened Other Myself from CAT from (speedy, Route Lee7ran such as Route COD hicycle, What is the main purpose of your trip today? How many transfers will you make on et°I 50.0D% one-way trip? 450.00% id wCAT 4.00% -- 40.00% COI IIrLR AREIAAMSII 35.00%- 35 00% - 30A0% 25.00% — 30.f10% 20.00% - 2 15.00% 5 00% 10.00% - 20.D0% - 0.00% 15.00% . .tt Y.A,'Q Yx'•' �o`t' �,s R- 5.00% as` o-oD% Qyc" S tea 1 2 3 4ormwe None D Tindale►<Oliver 81 TITLE VI PROGRAM 2020 - 2023 On -board Survey How did you pay for your fare on this bus? 30.W% 25.W% - 23.W% 15.W% 10.00% 5.W% U.W% i — � `` oa �ho"�l o$"YKo' ''A°,o �g How long have you been riding CAT? 45.00% 40.00% zuo% - - - 30.00% 25 00% z000% 75 00% jauu% 5.00% 0.0" First-time Less than 5 months i to 2 2 years or rider Gmonths to Iyear years longer TITLE VI PROGRAM 2020 - 2023 W___ -- CPLRICR Ilan Aam�A How would you make this trip if the bus were not available? 30.00% 25.00% 20.00% 15M% - — 1000% 5.W% a d, �o 0 How many days a week do you ride CAT? rideCAT 60.Oo% COI IILR ARE9 IAARSII 50.00% 40.01A - 30.00% 20.00% 10 oa% - o.00% Tindale►<Oliver ti 82 On -board Survey �I Apmriq pgereatlm Please indicate how important each of the following features are to your enjoyment of CAT services. 4,7 4.6 4.5 4.4 4.3 4.2 4.1 4 ` 3.9 3.8 ■Weighted Average rideCAT COI IILR ARE9 IAARSII 3.7 e4`a ��a�y �e� ac`a ��Q' Jsey �Sey � P Tindale►<Oliver 83 TITLE VI PROGRAM 2020 - 2023 On -board Survey -- Rider Profile • 52%speak a language other than English at home • 53% do not have access to a vehicle, 47% have at least one • 53% are male, 46% female, 1% non -binary • 38% Hispanic, 28% White, 25% Black Your age is... 25.00% 20w% 1500% 10.00% 5.00% 0MY. 17years 18to24 25to34 35 to 44 45to54 55W59 60to 64 65 years orunder years years years years years years ormore Your total annual household income is... 2000% 15.00% 10.00% 5.00% Les' than$10,000 $15,000 $20,000 525,000 $30,000 $40,000 $5D.D01 $w00o sio,000 to to to to to to to or mma $14,999 $19,999 $24,999 $29,999 $39,999 $49,999 $59,999 Imapd Aq Na� r_.j `� ' rideCAT COI IILR ARE9 IAARSII Tindale►<Oliver 84 TITLE VI PROGRAM 2020 - 2023 Appendix H List of Community Agencies Leadership Council, LCA Mayflower Congregational Church, 2900 County Barn Road, Naples, Florida www.collierseniorresources.org Healthy Communities Program Consultant Florida Department of Health in Collier County Deborah Chesnatt+vc°�+PF Phone: (239) 252-2594 ° Fax: (239) 774-5653 x www.healthycollier.org �"'rn un+tijeg J FL OF SOUTHWEST FLORIDA Jewish Family and Community Services (JFCS) Dr. Jaclynn Faffer, President/CEO 5025 Castello Drive, Suite 101 Naples FL 34103 Phone: 239-325-4444 Fax: 239-330-7947 www.efcsswfl.org Catholic Charities, Diocese of Venice, Inc. P.O. Box 2116 Venice, Florida 34284 www.catholiccharitiesdov.ore Refugee Coalition Department of Children and Families Hiram A. Ruiz, Director, Refugee Services 401 NW 2nd Ave., Suite N-812 Miami, FI 33128 Office: (786) 257-5189 Cell: (305) 763-9040 hiram ruiz@dcf.state.fl.us Collier 211 Phone: 211 (IN FL) or (239)-263-4211 www.collier2ll.org Lighthouse of Collier, Inc. 2685 Horseshoe Drive South, Suite 211 Naples, FL 34104 Phone: 239-430-3934 `gh`ha�se cmre1 �, Fax: 239-430-9213 www.lighthouseofcollier.org Neighborhood Health Clinic 121 Goodlette Road North Naples, FL 34102 Phone: 239-261-6600 Fax: 239-261-6582 Email: info@ neighborhoodhealthclinic.o www.neighborhoodheaIthclinic.org Senior Friendship Center Health Clinic 2171 Pine Ridge Rd Suite F Naples, FL 34109 Phone: 239.566.7425 Fax 239.593.3430 www.friendshipcenters.org/Locations/Collier.aspx Physician Led Access Network (PLAN) of Collier County 2500 Tamiami Trail North, Suite 212 Naples FL 34103 Phone: (239) 776-3016 FAX: (239) 435-1297 E-mail: info@plancc.org www.plancc.org United Way of Collier County 9015 Strada Stell Ct. #204 Naples, FL 34109 Phone: (239) 261-7112 Fax: (239) 261-3955 www.unitedwayofcolliercounty.org Harry Chapin Food Bank 2221 Corporation Blvd Naples, FL 34109 Phone: (239) 334-7007 fighthungerfighthunger@harrychapinfoodbank.org 85 TITLE VI PROGRAM 2020 - 2023 United Cerebral Palsy (UCP) of Southwest FL (Sunrise Community) 4277 Exchange Ave Naples, FL 34104 Phone: (239) 643-5338 ext 101 FAX: (239) 643-4937 E-Mail: Naples@sunrisegroup.org Collier Area Transit Title VI Program Update — 2017-2020 Page 86 Appendix H Transit Manager Resolution RESOLUTION NO.2014. 1 1 0 A RESOLUTION BY TI4E COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS AUTHORIZING THE SUBMISSION OF BOARD APPROVED FEDERAL TRANSIT ADMINISTRATION (-FTA") GRANT APPLICATIONS, AWARDS AND AGREEMENTS, THROUGH THE FTA'S TRANSPORTATION ELECTRONIC AWARD AND MANAGEMENT SYSTEM BY ITS PUBLIC TRANSIT MANAGER. WHEREAS, the Board of County Commissioners of Collier County is the governing body in and for Collier County, Florida, a political subdivision of the State of Florida, and WHEREAS, the Federal Transit Administration is an operating administration of the United States Department of Transportation, for transportation assistance authorized by 49 U.S.C. chapter 53, title 23 of the United States Code and other Federal statutes administered by the FTA; and WHEREAS, the Federal Transportation Administrator has been delegated authority to award federal financial assistance for transportation projects; and WHEREAS, Collier County understands that the submission of grant applications, the receipt of grant awards and/or cooperative agreements for FTA federal financial assistance imposes certain obligations and may require Collier County to fund the local share of project costs; and WHEREAS, Collier County desires to authorize its Public Transit Manager to submit Board of County Commissioner approved FTA grant applications, awards and agreements through the FTA's Transportation Electronic Award and Management System. NOW THEREFORE, BE IT RESOLVED by the Board of County Commissioners, Collier County, Florida, that: Authorization to Execute and File Applications. The County's Transit Manager is hereby authorized to submit Board of County Commissioner approved FTA grant applications, awards and agreements on behalf of Collier County, for federal assistance with the Federal Transit Administration for federal assistance authorized by 49 U.S.C. § 5307 and Title 23 of the United States Code, or other federal statutes authorizing projects administered by the Federal Transit Administration, through the FTA's Transportation Electronic Award and Management ("TEAM") System. 2. Authorization to Make Minor FTA Required Updates or Modifications to Grant Applications and to Access the FTA Production and Quality Assurance Database: The County's Transit Manager is hereby authorized to make minor FTA requires updates or modifications to Grant Applications through the TEAM System and to access the FTA's Production and Quality Assurance Database. Collier Area Transit Title VI Program Update — 2017-2020 Page 87 3. Effective Date of Resolution. This Resolution adopted after motion, second and majority vote favoring same, this I Oth day of June, 2014. ATTEST: DWIGHT E. BROCK, Clerk By: Detu anus sigatufe on . Approved as to form and legality: By: �. Scott R. each Deputy County Attorney BOARD OF COUNTY COMMISSIONERS, COLLIER COUNTY, FLORIDA. B `-z L - , Tom Henning,61airman Starof Floods County of COLLIER I HEREBY CERTIFYTHAT.Jt�is is a true -and correct copy of j_document on fie in Board Mint3teStand �drtjs of Cc* County �S m ha, ' � � d o�ci�l sera�l��ttus day DWIGHT E. Bi?QCK, CLERKJOF GCURTS p. Collier Area Transit Title VI Program Update — 2017-2020 Page 88 Appendix I Fare Study The link below is the recently completed fare study. http://sp16/sites/PSD/Operations/PTNE%20Files/CAT°/o20Fare%20Study%20Final%20Report.pdf Appendix J Latest TDP The link below is a link to the recently completed TDP. http://sp 16/sites/PSD/Operations/PTN E%20Files/CAT%20FY16-25%20TDP_6%2015%2015_Red.pdf Collier Area Transit Title VI Program Update — 2017-2020 Page 89 Appendix K Staff Training Documents on Title VI To Completed Collier Area Transit Title VI Program Update — 2017-2020 Page 90 EXECUTIVE SUMMARY Committee Action Item 6a Update on Transit Development Plan (TDP) Process Obj ective: To provide an update on the Transit Development Plan (TDP) Process Considerations: In order to receive State Block Grant Funds for transit system operations, each transit agency must develop a Transit Development Plan (TDP) Major Update every five years. CAT Staff has been working with the Consulting Team of Tindale Oliver & Associates and MPO Staff to update the plan. The consultant has made steady progress on the update by conducting Stakeholder interviews; and meetings with Discussion groups consisting of representative from the Business Industry and Community Resources. A Working Group has also been formed comprised of individuals with technical expertise in a variety of fields to gain technical input of into the TDP process. James Caton is serving as a representative for the PTAC. In addition, online and onboard surveys have been completed. Staff will provide an update on the plan and preliminary findings from the surveys. Recommendation: None. Attachments: 1. Public Participation Plan 2. Survey Result Summary Prepared by: ",o�a� Aa4 ZaclKry Karto enior Planner Digitally signed by m arnold_m a rn o Date: 2020.05.14 Approved by: — 15:41:44 -04'00 Michelle Arnold, PTNE Division Director Date: 5/14/2020 Date: 5/14/2020 C: F, 0 . Transit Development Plan Update TD P 2020 "A Transit Development Plan (TDP) is a Florida Department of Transportation -required (FDOT), 10-year horizon plan intended to support the development of an effective multimodal transportation system within a specific jurisdiction for the ultimate benefit of the State of Florida" — FDOT Handbook FDOT Required Conditions Assessment Baseline Conditions Assessment Existing Service/ Performance Evaluation Public Involvement Situation Appraisal TDP Goals and Objectives Transit Demand Assessment Transit Needs Development and Evaluation Ten -Year Transit Plan • Plan Implementation and Coordination k Annual Progress Report What is a TDP? TDP Timeline Topics Covered • Public Outreach Plan • Existing Conditions • Peer & Trend Analysis • On -board Survey • Mobility Perspectives • Mission, Goals and Objectives • Mobility Strategy Discussion Public Outreach Plan Blueprint for Outreach • On -board Survey • Online Surveys • Small Group Discussions • Public Workshops On -board Survey Twenty-five question on -board rider survey Provided in English, Spanish, Haitian Creole Conducted January 15th-16th and 18th-191n Surveyed all routes, mostly using tablets Completed 1,091 surveys Questions covered • Travel behavior • User satisfaction • Rider profile Rider Profile 52% speak a language other than English at home 53% do not have access to a vehicle, 47% have at least one 53% aremale, 46% female, 1%non-binary 38% Hispanic, 28% White, 25% Black Tech Memo #1 Collier County Density Growth 4 +, �. all I ti .l l NORI 2020 Population Density 2030 Popu7ation Density Tech Memo #1 I Employment Density 2020 Employment Density pig ■ - ter' �: K - t r i 2-ft, . S 2030 Employrne�Density Tech Memo #1 CAT Vision and Mission Vision: To be an integral part of Collier County's multimodal transportation network providing effective and efficient axed route transportation and mo ility options that meet the needs of residents and visitors and support economic and environmental benefits. Mission: To provide safe, accessible, courteous public transportation services to its customer Tech Memo #1 Tech Memo #2 and TDP Progress o�oo� EOJX% 5CLCC% 40JDCPA MUD 2o_[x)% io_Do% OJDDX What is your understanding of and experience with Collier ou nt 's existing public transportation (CAT) and related mobility services in the area? ■ m worsses t usefhaue�,h—seen I IGf18W More ❑ttwr please used the hathe huh but I meane who specify] sYstM doOnVtFik- r s Ins bua What is your opinion of transit services in, CollierCounty? It rnustbe tt m�ht be ltdoesnot Motsure R ki we donut prnu irrl uw- id Mi)ttew to rrlr IIBefu1 need it ■ kSPX,I:,s SO. so. 40,E M00% M00% io.s 11.09% x24.40% 100.E ao.flax 60.00% 40 J00% il],aA omx Hoer much awareness is there in Collier County about transit/public transportation's . Fuspw�.M Hi6h IA4r.*rats N4rie� jit all Not a4rrc VVhat is your perception of transit's role in oilier County}? Check all that apply. i r ■ Reiron!'m What mobility improvements would you prefer to see in Collier County? Please choose any that apply. I00% 50.OM 4(KOOK 4100% 3000% 30.00% 20.00% 2010096 50.00% 10ti00% 0_flt]% ■ Resp(?nses 0,01)% e` e c t�e ct' Who should benefit from mobility improvements? 70.DO% EO.f 50.DD% 4o. 30. m00% 20.00% 0.00% Benefit all Benefit those Benefit those who Other (please without a vOkIt choose to use specify) transit or an alternativt mpbiity option 7OjDO% B00% 40.100% 30J00% 20JDO% ■ IiespDnse# �a0o� ojoO% Which of the following would you utilize a Park and Fide lot for? ■ Responses To access bus In conjur►rtion to participMr To access a would you servile with an in Car pooling Beach shuttle I ike to see Express bus more Park and route Ride locations? PIS spedfy: How should we pay for expanded mobility service? Check all that apply. i ., ' � v//0e ■ Responses Your age is... 35,0096 M.00% 2 5.013% 20.013% 15.013% 10.00% 5.00% D.00% Vnder l8 18.24 25.34 35-44 45-$4 55-64 65 years years years years years years or more 6 .Wwi 50.E 40.o0PA 30.O09d 20.00% 10A096 0.0096 How many m torvehroles in your household are available for your use? One Two Three or Mum None ■ Responses ■ Responses 7D.DO% 6a0o% 50.0096 40.00`1'o 30.00% 2CL00% 10-00% 0-0O% 80-00% 70.00`16 r30.00% 50.0O% 40.00% 30-00% 20.00% 10-00% 0-0O% You are- Femafe Male Nonbinary What the range of your total household income for 019 Less$10,000$15rGW52O,000525,COO$3O,0O0$40AMSSO,000$6O,Oo0 than to to to to m to to nr more 510.000$14,949 $19r999524,999$29,959$ 39,9%$49,999559,000 Responses ■ ■ Responses Awareness of Transit • low to moderate, folks see the buses but unsure with system Role of Transit • Serge workers, persons without a vehi le, relieve p rl in , serve some visitors Key Improvements • Span, frequency, shelters, MOD, shelters, rnultimodarl, more service options Who should Benefit • Persons with no vehicle, community, environment, businesses, tourists How to Pay for Transit • User fee, new developments, partnerships, advertisirg Need more service/options Good for community/economy KEN DRY GAGE MONIIOC Averaoo Boa r(n nos 7 +-6 5-15 18-m 5i-59 5t -'994 rAT 'Quo C�1O Br+'4r GAT n4ft5 Parisand Manag.d u+d Mans It GNema4on Index Low M.di 4F High 4F 'ra4 Hgh GJAf of ML.Xlco 0 5 10 Miles I I Qals S— Ct4w C4u.p', Cdbr MP0, FUD1, FCOL#rsd U6 C-0 5 y ' LEE "I '0l's a , 11 1. Direct and bidirectional routing ' 2. Avoid extensive loops 3. Strategic duplication for transfer opportunities 4. Make good use of transit hubs at activity centers 5. Higher frequency is better • Major commercial corridors • Downtown corridors • High demand routes 6. Lower density requires creativity and flexibility 7. Mobility on demand • As an overlay to streamlined bus network downtown • As a tool to serve lower densities areas Rtwork Alternative Route Passengers Revenue Operating Revenue Passengers Operating Cost PassfHr Rank Miles Hours Per Mile Per Hour Per Mile Per Pass 121 22,229 $34,142 $91,256 34,570 987 0.6 22.S $2.35 $3.66 1 15 96,683 $85,941 $417,996 78,064 5,078 1.1 17.1 $5.35 $4.82 2 12 74,053 $77,372 $400,551 72,466 4,866 1.0 1S.2 $5.53 $5.41 3 11 96,554 $91,889 $544,467 97,273 6,614 1.0 14.6 $5.60 $5.64 4 14 51,111 $54,396 $301,322 45,083 3,660 1.1 14.0 $&68 $5.90 5 13 66,365 $69,644 $396,338 62,116 4,815 1.1 13.8 $6.38 $5.97 6 19 64,392 $98,1671 $415,352 155,734 5,046 0.4 12.9 $2.67 $6.45 7 24 49,651 $52,627 $338,416 65,274 4,111 0.8 12.1 $5.18 $6.82 8 16 43,509 $52,179 $331,729 60,807 4,030 0.7 10.8 $5.46 $7.62 9 28 27,697 $39,142 $216,170 88,865 2,626 0.3 10.5 $2.43 $7.80 10 22 49,650 $58,905 $406,947 103,912 4,943 0.5 10.0 $3.92 $9.20 11 17 41,221 $37,232 $372,183 65,257 4,521 0.6 9.1 $5.70 $9.03 12 18 27,936 $26,564 $292,532 50,105 3,554 0.6 7.8 $5.84 $10.51 13 23 27,918 $34,158 $349,103 116,692 4,241 0.2 6.6 $2.99 $12.50 14 27 29,957 $32,435 $383,149 95,424 4,654 0.3 6.4 $4.49 $12.83 15 21 11,694 $16,959 $151,489 39,963 1,840 0.3 6.4 $3.79 $12.95 16 25 15,986 $19,069 $235,306 55,883 2,858 0.3 5.6 $4.21 $14.72 17 20 6,545 $7,279 $119,235 25,788 1,448 0.3 4.5 $4.62 $18.22 18 28 6,739 $0 $136,607 37,709 1,659 0.2 4.1 $3.62 $20.27 19 26 5,730 $7,1371 $124,3581 24,387 1,511 0.2 3.8 1 $5.101 $21.70 20 System Total 805,419 $885,236 $6,014,508 1 1,365,373 73,063 0.6 11.0 $4.41 $7.47 Note-, Metrics in red fall below the average fort he system. Notes MB operating rests based on FY2018 NT❑ S82.12 LEE LEE•. HFvnRw vALM dEA4i L:JLL 11It -f+ROWAP;D �— nanf M[Sk Ihl}4 "Osft fwuIeE Wmility an oerLFedlLi ' i` R!j r: takd Rabe& 12 M0137am 1 } RealgnRowle13+14• MUD Zone2 r �# USai,BlhSt h'BdNiiHauLx IW14 - MOE)Zone .3 MYr4} 124nd � � E L' r—�— — —t GF MicicTfarr%i t I i' �i � •ii (Caard. we ft F;>acAa [7) geisii Transit ftL f g — +• Rtal�n i 7118 RoLr9o- 1 t # f_ Realgn Rtule tS78 FWLO 143 I•j F r 1 Rwi* 3m9 Rcu4a 2d . - r Roi�n R4uLrr 31 #R 20Saaeh Liva i it ftLMa$5Eet• g ywst o RouN i21 �t Now ftU v25 NgFM LWIC LoaCaur" 10 r _ _ •615AGAN Gomkr 4 tier r7s,ye4 27 r". P—ar .—I AA.— —1 # i Land R Nbek # Now Roulo 27 Nord~ Uam New Marl *tenet �1 - - RcuLO Nov.'rtiarkatfiq iioutp Newpramlurn RauU Ttr" Qfkatr F1 wljvings. Ft3o4 G] Ld � 8 - Now RautaUF,'IFAS iY?f?xrca " = • and LCHghM4nn d 5 1 o MIIR& * k . GuW Sckaoas. Cdxx CaurrN. Go1Gx MPG. F134T, F[Uarrd US C�3PR114 s EP W T z UFIIFb-S 2nd F - LeHigh Aw€ea ?�Wajj Rd 11 41 I ti e IRD- - I I � k } IOr`--r. cmtr Ly. LEE H114VRT WAl41 -I 9FAC4 `I. M. U711JEEi�BROWARU y M - + h hj1A{il� - r? L7 4ti4f+�4� � • kA Gove.-mrwiK Cerro? -� 414 _ tiaras I:alr- HP , Ri§$ligrl 17r18 (OWCM g$rlt iM f� +i+irequeney ImprrnrefreritsroRoute 24) _ ra Exielir3g Trig nail Routes Route 17 :c mirky Lrm& Parka and Manaaad Lard, Cuff of L' 2 4 Miles 'r_i --' a:ru 3"ax Cd'wrGlunrV. Gxir, MPa-FC1aT, FGCL;iIFaus cerxus C�ty�o � rmpfld JLEE HfNl}RY aaLnn 1 EFAO9 LxSu1tR LiR6"k6 vq I nPa�n� nncaK leo� R6alo Ruut9 2025 E"ting TFanig Roules Houle 20 Roule 28 City Limils Pa►ka and Manapd L.wl l - — - �f^.SL'. h9YLyY r7E? ': ��, O — 5 y L - B- ale 5 � in pr 1 I � I�t.�`11i =o�oe �1at�: Gorrnllrlvry' :. �'o� �i . 41 fr w Guff Of — 'z r M40le rc 0 V 1. 3 Mlles: { 1' _ — — �na6a"Ffamrnos Rd — 11ut2 SoaGC. Cdi9rOauI1H: C;Afi+' MP4 FD4T. F4ML;mIaUS i'aItllf yl JtE1 149HbM -31 COLLIER--13RIWARII � M 1111AI• LTAI u! MONROE Realign RovIB 1 K.6 ��. Realign Route 7f New Main StreeT w RGLLI N--w 1d 8rW R cf Rotft New Route • • UFJIFAa and L6Hon acres Exlstlrg Trarkslt R*Uj Me - Roma. 19 - Rotk3 22 Route 23 %Ltr 28 QRat" 121 P'8rKa and Mard Land 0 1 2 -'JlileS I I I Vnfd F:vu em' CcHmr r'{ nly. "ohs M PO.: DDT. FGOL end UZ Can Ave Morra 40 ToUFAFAS and LeHighAr.res k Transit Network Changes • Eliminated extensive loops • Created direct and bidirectional routing • Enhanced and added service along key corridors • Enhanced service to transit hubs at activity centers • Saved service hours to improve frequency • Mobility on demand downtown and Marco Island Expected Impacts • Increase network understandability and ease of use • Increase service frequencies • More direct travel and reduce travel times Rtwork Alternative Route/Network Changes a) Route 12 -extend service to 41/Immokalee Road b) Route 13/14-break into two bidirectional routes c) Route 15/16 -combine into one bidirectional route d) Route 17/18 -combine into one bidirectional route e) Route 19 eliminate, keep Route 28 f) Route 20/26 -combine, extend to 41 and Pine Ridge Road g) Route 21- streamline on Marco Island plus MOD h) Route 25 - E-W and N-S bidirectional routes i) Route 27 - E-W and N-S bidirectional routes j} Revised Routes in Immokalee, Lehigh Acres connection k) Lee County connector- Gout Center to Gulf Coast Town Center 0 13 inli7 � ,7_\ I Fff�iFi RWZ Technology and Policy Considerations a) MOD service zones �1.i Naples, Marco Island b) Irr mol alee, Golden Gate, other hard to reach areas with den-iand c) Use of MOD for aIIto serve general public grid growing ADA den-iand b) Emphasis on improved service frequency a) Add AM and PIVI trip to Route 121 b) Add frequency to Route 24 c) Use sacred service hours to add frequency top routes c) Role for premium service alongkey commercial corridors d) Role for park and ride lots, vanpoois, express buses e) Need for more compact and connected lard use f Other mobility priorities ift /reldeCAT COLLIER AREA TRANSIT � a , Questions? Comments? ■ — � — ems— • �. �; �1 i 1 EXECUTIVE SUMMARY Reports and Presentation Item 6b Update of Mobile Ticketing Application and Wi-Fi Project Objective: To provide the Committee an update on CAT's Mobile Ticketing Application Project Considerations: CAT staff have been working with the vendor, Masabi LLC., to implement a Mobile Ticketing application for the CAT system. The Mobile App is being branded as "Ride CAT". The application will allow passengers to purchase their tickets and plan their trips on their smart phone. The project kicked off in September 2019. The vendor has worked with staff to design the app configuration and testing is currently underway. Staff will be providing an update on the progress made since the last discussion in December 2019. Recommendation: None. Attachment: Mobile Ticketing and Wi-Fi Presentation Prepared by: Approved by: Omar De Leon, Transit Manager Michelle Arnold, PTNE Division Director Date: 5/14/20 Date: 5/14/2020 masabi v 0 Mobile Ticketing and Wi Fi Project NSIT Loading Screen Home Screen Select Type Entitlements T & C Singte QQ Full Fare M$2.00 QQ Reduced Ticket regulations X Your Full Fare Mobile Ticket: • Is refundable within four minutes of purchase. • Expires 6 months after purchase if not activated/used. ■ Is subject to applicable regulations and terms of use. See online Collier Area Transit Bus Fare Information for details: Itttps.ilwww.coltiercountylt.gov your government/divisions-f-r/public transit• neighborhood -en hanrementlour- seryices/ collier -area-transit-car/bus-fare- information Payment Pass Purchase Process Complete Transaction Successful Please activate your ticket just before boarding. Closc, For customers ages 18 to 64. Activate Just Before Boardim+ ••• Actions Activation Cium., For customers ages 18 to 64. Illm=6_7 .� I I.— — —' l rir!--CAT Actions = ❑ct.iil•: C 1 of 3 active Home Screen Deep Link planCAT View Service Alerts + /7-N V=1 9 'trip Planning 41 311 •A i cdligrcaurtyll gtcgrq.tom C'. Crier all S.rw'cf rmq.eazmry t�^neu �nqF •M Ye6nk d rM+neAk a W a e+r •� C•u�wr 5enw �^P�^1n^INmv ore owbbtr : . d --,g 31 l enreer. eom uM5e.^: Ab1ds. rn x�ihv—w-NSwat, k�`m.nf wtl Ee atresred dam: y re�b dniry h— !l Tn H o� M�ww[r. GG 411 Links Rider Survey aA Y cd44eroounty-col-4-11nc—cm (f' 1 Sv.�'CerpbirrIL10 egoen cat.4 .LLIE.A. iRAHSfY l: ' You fu your mlinew in panicipming in ur survey, we periedicAly o0ndicl surveys to +aluate the 5 ice thal wa pmv4e le you End bike changes based on your feedback survey should only lake live Mlmutes to Pi— rate hpw Well the lollpwlnp meets ypyr ,;304almn needs Rnule ln»s 11 Q 3uperror U m ID OPil, USTO, we, UF.11 re, Ff% N 4..VS.L I EXECUTIVE SUMMARY Reports and Presentation Item 6c Report on COVID-19 Activity Objective: Present an update on operations response to COVID-19 Considerations: Staff will update the committee on Collier Area Transit's (CAT) on -going activities in response to COVID-19. CAT has made operational changes to adhere to CDC guidelines by encourage social distancing and limiting exposure to operators. Some of the operational changes include: • Increasing the number of buses used to serve higher ridership routes; • Suspending fares; • Increased cleaning of vehicles; • Rear entry and alighting on Fixed Route Buses; • Providing Operators with Personal Protection Equipment (PPE) Other activities that have been performed to protect the Community include: • Wrapped buses with CDC recommendation to educate the public; • Participated in the Testing Event for the Immokalee Community Recommendation: None. Attachment: 1. COVID-19 Presentation Prepared by: Approved by: Omar De Leon, Transit Manager Digitally signed by a r n o l d m Date: 2020.05.14 15:43:33-04'00' Michelle Arnold, PTNE Division Director Date: 5/14/20 Date: 5/14/2020 rirdeCAT Covld-1 90 Operational Changes • Increased the number of buses used to service higher ridership routes • Suspended Fares • Rear Door Entry iu1 uin IIl1LIlC. YYC UII9C I IUCU LU U]C NUuui transportation for essential trips only. RIDERS WHO REQUIRE RAMPIBUSANEELING Provided Operators with Personal Protection Equipment • Hand Sanitizer • Gloves • Masks • Face Shields Community Involvement Wrapped buses to display Information PROTEGETE r .-- , 1 a I �� Aj Participated in Testing Event for the " = Immokalee Community _ r . • � 51