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Agenda 05/26/2020 Item #11B (Contract #18-7404 Amendment #3)
05/26/2020 EXECUTIVE SUMMARY Recommendation to approve the Third Amendment to Professional Service Agreement # 18-7404, Collier County Sports Complex Marketing and Support, to Sports Fields, Inc., of GA d/b/a Sports Fields, Inc. ("SFI"), for management, operation, advertising and marketing of the Paradise Coast Sports and Special Events Complex, and authorize the Chairman to execute the Amendment, and make a finding that this expenditure promotes tourism. OBJECTIVE: To begin full management, operation, advertising, and marketing services from SFI for the Paradise Coast Sports and Special Events Complex (the "Complex"). CONSIDERATIONS: SFI is performing services under Professional Services Agreement # 18-7404, which the Board awarded on October 23, 2018. The Phase I Scope of Services for SFI included consulting and assistance during the design and construction of the Complex. In consultation with SFI, staff split Phase II-B into two sub -phases. SFI is currently operating under Phase II -A of the contract, which the Board approved on September 10, 2019. Phase II -A comprises the operational startup of the facility, to include marketing, advertising, and partial equipping and staffing of the complex up to commencement of operations. This phased approach allowed staff time to transition from a predominantly marketing, consulting, and start-up operation to a full management contract based on a negotiated operating agreement that meets the actual date of completion of the Complex. Phase II -A was extended to the end of FY 20 by the Second Amendment to Agreement 18-7404 on April 6, 2020, due to the spread of the COVID-19 virus throughout the United States and Florida. Construction of the Complex is on schedule and substantial completion is expected in June 2020. Due to continued programming and revenue uncertainty, staff is working with SFI to reduce the cost to the County substantially, approximately 20% for the remainder of FY 20 and 18% in FY 21. The Third Amendment to the Agreement will start Phase II-B and run through September 30, 2026. Staff s approach to contracting is to separate the fixed costs of operating the facility from those that are more closely associated with the programming of the complex. In doing so, staff created a transparent revenue model to incentivize SFI to drive programming to the complex, while minimizing costs, and allowing the County to capture shares of the revenue streams associated with sports development and programming that are typically unavailable through existing promotional and concessionaire agreements. In many similar complexes, a contract operator is compensated through a fixed fee and some percentage of sales. Through this contract, a guaranteed management fee is phased out rapidly over the first full five years of the contract to transition to a compensation structure that is wholly based on incentivized performance of the contractor: Contract Year Management Fee Reduction YoY FY 20 (partial reduced) $ 92,400 N/A FY 21 $ 350,000 FY 22 $ 245,000 -30% FY 23 $ 171,500 -30% FY 24 $ 120,050 -30% FY 25 $ 60,025 -50% FY 26 $ 0 -100% Packet Pg. 43 05/26/2020 Limits are in place that will control the amount of revenue available throughout the arrangement, and limit compensation available to SFI while a fixed management fee is being paid. If in any fiscal year, the Business Income appropriation to the Management Fee, plus any portion of the Corporate Services Management Fee, exceed $500,000, the remaining Corporate Services Management Fee will be eliminated for that year. Staff believes this approach will lead to the greatest capture of revenue for the Complex to help offset the cost of operating the facility, while giving SFI an incentive to deliver a superior product for County visitors and residents alike. FISCAL IMPACT: Funding for Phase II-B of the Agreement is available annually in Amateur Sports Complex Fund (759). In FY 20, Fund 759 includes a transfer of $466,300 from the TDC Promotion Fund (184) and a transfer of $2,984,200 from the General Fund (001). Budgeting for this contract will be subject to an annual review and based upon actual costs of the previous year, completed in conjunction with the County's annual budget process. The annual budget of the complex is split into two fee schedules, the Business Income Fee Schedule, and the Facilities' Fixed Cost Fee Schedule. The net cost to the County for this contract is expected to be $820,808 in FY 20, and $1,813,965 in FY 21. Staff and SFI have worked together to reduce costs by approximately 20% for the remainder of FY 20 and 18% in FY 21 due to the continued uncertainty around the COVID-19 virus. Business Income will be managed, collected, recorded, reported, and retained by SFI within the Project. Business income is considered unrestricted funds and will be used for program cash flow or allowable program costs as detailed in the budget. On a quarterly basis, SFI will calculate the business income, and use this calculation to offset the facilities' fixed costs to the County. The Facilities' Fixed Cost Fee Schedule costs are not -to -exceed, without justification and approval, and shall be reimbursed by the County to SFI monthly upon the provision of a valid invoice and submittal of monthly deliverables report. GROWTH MANAGEMENT IMPACT: There is no growth management impact associated with this action. ADVISORY BOARD RECOMMENDATION: The Tourist Development Council recommended approval of this item 8-0 at the February 24, 2020 meeting. LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for Board approval. -SRT RECOMMENDATION: That the Board approve the Third Amendment to Professional Service Agreement # 18-7404, Collier County Sports Complex Marketing and Support, to Sports Fields, Inc., of GA d/b/a Sports Fields, Inc., for management, operation, advertising, and marketing of the Paradise Coast Sports and Special Events Complex, and authorize the Chairman to sign the attached Amendment, and make a finding that this expenditure promotes tourism. Prepared by: Sean Callahan, Executive Director, Corporate Business Operations ATTACHMENT(S) 1. [Linked} 18-7404 Sports Fields Contract (PDF) 2. Agreement # 18-7404 Amendment 1 (PDF) 3. Agreement # 18-7404 Amendment 2 (PDF) 4. [Linked] Agreement # 18-7404 Amendment 3 Vendor Signed Final (PDF) Packet Pg. 44 11.B 05/26/2020 COLLIER COUNTY Board of County Commissioners Item Number: 11.13 Doe ID: 12381 Item Summary: Recommendation to approve the Third Amendment to Professional Service Agreement # 18-7404, Collier County Sports Complex Marketing and Support, to Sports Fields, Inc., for management, operation, advertising and marketing of the Paradise Coast Sports and Special Events Complex, authorize the Chairman to execute the Amendment, and make a finding that this expenditure promotes tourism. (Sean Callahan, Executive Director, Corporate Business Operations) Meeting Date: 05/26/2020 Prepared by: Title: — Corporate Business Operations Name: Sean Callahan 05/19/2020 5:32 PM Submitted by: Title: County Manager — County Manager's Office Name: Leo E. Ochs 05/19/2020 5:32 PM Approved By: Review: Public Services Department Corporate Business Operations Procurement Services County Attorney's Office Office of Management and Budget County Attorney's Office Budget and Management Office County Manager's Office Board of County Commissioners Jennifer Reynolds Additional Reviewer Sean Callahan Additional Reviewer Sandra Herrera Additional Reviewer Scott Teach Level 2 Attorney Review Debra Windsor Level 3 OMB Gatekeeper Review Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Ed Finn Additional Reviewer Leo E. Ochs Level 4 County Manager Review MaryJo Brock Meeting Pending Completed 05/20/2020 8:02 AM Completed 05/20/2020 8:32 AM Completed 05/20/2020 8:57 AM Completed 05/20/2020 10:07 AM Completed 05/20/2020 10:12 AM Completed 05/20/2020 11:22 AM Completed 05/20/2020 11:35 AM Completed 05/20/2020 2:40 PM 05/26/2020 9:00 AM Packet Pg. 45 PROFESSIONAL SERVICE AGREEMENT foI COLLIER COUNTY SPORTS COMPLEX MARKETING AND SUPPORT THIS AGREEMENT, made and entered into on this 4,3T day of 20f!, by and between Sports Fields, Inc. of GA dba Sports Fields, Inc., authorized to do business in the State of Florida, whose business address is 3760 Sixes Road, Suite 126-331, Canton, GA 30114, (the "Contractor") and Collier County, a political subdivision of the State of Florida, (the "County"): WITNESSETH: 1. The Agreement shall be for a five (5) year period, commencing upon the date of Board approval and terminating five (5) years from that date or until all outstanding Purchase Order(s) issued prior to the expiration of the Agreement period have been completed or terminated. The County may, at its discretion and with the consent of the Contractor, renew the Agreement under all of the terms and conditions contained in this Agreement for two (2) additional two (2) year periods. The County shall give the Contractor written notice of the County's intention to renew the Agreement term prior to the end of the Agreement term then in effect. The County Manager, or his designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred and eighty (180) days. The County Manager, or his designee, shall give the Contractor written notice of the County 's intention to extend the Agreement term prior to the end of the Agreement term then in effect. The Parties may amend the term of this Agreement, as part of negotiations for Phase 2: Management, Operation, Advertising and Marketing of the COMPLEX, subject to being memorialized in writing and executed by its authorized representatives. 2. COMMENCEMENT OF SERVICES. The Contractor shall commence the services upon issuance of Notice to Proceed. 3, SCOPE OF SERVICES. The intent of this Agreement is to engage a contractor to consult on, manage, operate, advertise and market a new multi -use sports, special events and entertainment complex (the "Complex") designed and constructed by others. Preliminary consultation services are set forth in Exhibit A, Phase 1, of the Scope of Services at time and materials hourly rates. In Phase 2 of the Agreement, the Contractor will share in revenue generation from, but not limited to the following: Page 1 of 16 # 184404 Collier County Sports Marketing and Support C.� income from parking, concessions, registrations, onsite-advertising, admissions and vender registrations at the Complex, in an amount to be determined at a later date and subject to phased amendments to this Agreement as set forth herein. Further, the Contractor is expected to manage the following, including but not limited to: ticketing/admissions, bookings, concessions, registration, vendors, parking, onsite activation and signage, and entertainment. Exact details of these responsibilities and the revenue share will be detailed in an amendment to the Agreement. The Contractor shall provide services in accordance with the terms and conditions of Invitation to Negotiate (ITN) # 18-7404, including all the Attachment(s), Exhibit(s) and Addenda, Contractor's proposal referred to herein and made an integral part of this Agreement, Exhibit A — Scope of Services, and Exhibit B — Phase 1 Fee Schedule and Project Schedule, attached to this Agreement, subject to a future amendment to the Agreement. This Agreement contains the entire understanding between the parties and any modifications to this Agreement shall be mutually agreed upon in writing by the Parties, in compliance with the County's Procurement Ordinance, as amended, and Procurement Procedures in effect at the time such services are authorized. 4. THE AGREEMENT SUM. The services to be provided under this Agreement will be divided among Phases, as authorized by this Agreement and by written Amendment(s) to this Agreement. For each of the Phases a County Notice to Proceed will be issued, which will include a negotiated fee schedule and project schedule. Payments) will be made upon receipt of a proper invoices) and upon approval by the County's Contract Administrative Agent/Project Manager, and in compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt Payment Act". 4.1 Price Methodology, The Parties may utilize any of the following methodologies as identified in the appropriate Phase Exhibit. Lump Sum (Fixed Price): A firm fixed total price offering for a project; the risks are transferred from the County to the Contractor; and, as a business practice there are no hourly or material invoices presented, rather, the contractor must perform to the satisfaction of the County's project manager before payment for the fixed price contract is authorized. Time and Materials: The County agrees to pay the Contractor for the amount of labor time spent by the Contractor's employees and subcontractors to perform the work (number of hours times hourly rate), and for materials and equipment used in the project (cost of materials plus the Contractor's markup). This methodology is generally used in projects in which it is not possible to accurately estimate the size Page 2 of 16 4 18-7404 Collier County Sports Marketing and Support Tine project, or when it is expected that the project requirements would most likely change. As a general business practice, these contracts include back-up documentation of costs; invoices would include number of hours worked and billing rate by position (and not company (or subcontractor) timekeeping or payroll records), material or equipment invoices, and other reimbursable documentation for the project. Unit Price: The County agrees to pay a firm total fixed price (inclusive of all costs, including labor, materials, equipment, overhead, etc.) for a repetitive product or service delivered (i.e. installation price per ton, delivery price per package or carton, etc.). The invoice must identify the unit price and the number of units received (no contractor inventory or cost verification). 4.2 Payment(s) will be made for services furnished, delivered, and accepted, upon receipt and approval of invoices submitted on the date of services or within six (6) months after completion of the Agreement. Any untimely submission of invoices beyond the specified deadline period is subject to non-payment under the legal doctrine of "laches" as untimely submitted. Time shall be deemed of the essence with respect to the timely submission of invoices under this Agreement. 4.3 Travel and Reimbursable Expenses. Travel and Reimbursable Expenses must be approved in advance in writing by the County. Travel expenses shall be reimbursed as per Section 112.061 Fla. Stats. Reimbursements shall be at the following rates: Milea a $0.445 er mile Breakfast $6.00 Lunch $11.00 Dinner $19.00 Airfare Actual ticket cost limited to tourist or coach class fare Rental car Actual rental cost limited to standard -size vehicles compact or Lodging Actual cost of lodging occupancy rate with a cap than $150.00 per night at single of no more Parking Actual cost of parking Taxi or Airport Limousine Actual cost of either taxi limousine or airport Reimbursable items other than travel expenses shall be limited to the following: telephone long-distance charges, fax charges, photocopying charges and postage. Reimbursable items will be paid only after Contractor has provided all receipts. Contractor shall be responsible for all other costs and expenses associated with activities and solicitations undertaken pursuant to this Agreement. Page 3 of 16 # 18-7404 Collier County Sports Marketing and Support 5. SALES TAX. Contractor shall pay all sales, consumer, use and other similar taxes associated with the Work or portions thereof, which are applicable during the performance of the Work. Collier County, Florida as a political subdivision of the State of Florida, is exempt from the payment of Florida sales tax to its vendors under Chapter 212, Florida Statutes, Certificate of Exemption # 85-8015966531 C. 6. NOTICES. All notices from the County to the Contractor shall be deemed duly served if mailed or emailed to the Contractor at the following: Company Name: Address: Authorized Agent: Attention Name & Telephone: E-Mail(s): Sports Fields, Inc. of GA dba Sports Fields, Inc. 3760 Sixes Road, Suite 126=331 Canton, GA 30114 Jim Arnold Title: Director of Business Development (410) 207-5279 jimCathe-sports-force.com All Notices from the Contractor to the County shall be deemed duly served if mailed or emailed to the County to: Board of County Commissioners for Collier County, Florida Division Director. Tourism Division Division Name: Jack Wert Address: 2660 Horseshoe Dr. N. #105 Naples, Florida 34104 Administrative AgentlPM: Jack Wert, Director Telephone: 239-252-2402 E-Mail(s): Jack.Wert(d colliercountyfl.gov The Contractor and the County may change the above mailing address at any time upon giving the other party written notification. All notices under this Agreement must be in writing. 7. NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating a partnership between the County and the Contractor or to constitute the Contractor as an agent of the County. 8. PERMITS: LICENSES: TAXES. In compliance with Section 218.80, F.S., all permits necessary for the prosecution of the Work shall be obtained by the Contractor. The County will not be obligated to pay for any permits obtained by Subcontractors. Payment for all such permits issued by the County shall be processed internally by the County. All non -County permits necessary for the prosecution of the Work shall be procured and paid for by the Contractor. The Contractor shall also be solely Page 4 of 16 # 15-7404 Collier County Sports Marketing and Support responsible for payment of any and all taxes levied on the Contractor. In addition, the Contractor shall comply with all rules, regulations and laws of Collier County, the State of Florida, or the U. S. Government now in force or hereafter adopted. The Contractor agrees to comply with all laws governing the responsibility of an employer with respect to persons employed by the Contractor. 9. NO IMPROPER USE. The Contractor will not use, nor suffer or permit any person to use in any manner whatsoever, County facilities for any improper, immoral or offensive purpose, or for any purpose in violation of any federal, state, county or municipal ordinance, rule, order or regulation, or of any governmental rule or regulation now in effect or hereafter enacted or adopted. In the event of such violation by the Contractor or if the County or its authorized representative shall deem any conduct on the part of the Contractor to be objectionable or improper, the County shall have the right to suspend the Agreement of the Contractor. Should the Contractor fail to correct any such violation, conduct, or practice to the satisfaction of the County within twenty-four (24) hours after receiving notice of such violation, conduct, or practice, such suspension to continue until the violation is cured. The Contractor further agrees not to commence operations during the suspension period until the violation has been corrected to the satisfaction of the County. 10. TERMINATION. Should the Contractor be found to have failed to perform his services in a manner satisfactory to the County as per this Agreement, the County may terminate said Agreement for cause; further the County may terminate this Agreement for convenience with a thirty (30) day written notice. The County shall be the sole judge of non-performance. In the event that the County terminates this Agreement, Contractor's recovery against the County shall be limited to that portion of the Agreement Amount earned through the date of termination. The Contractor shall not be entitled to any other or further recovery against the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 11. NO DISCRIMINATION. The Contractor agrees that there shall be no discrimination as to race, sex, color, creed or national origin. 12. INSURANCE. The Contractor shall provide insurance as follows: A. Commercial General Liabilitv: Coverage shall have minimum limits of $5,000,000 Per Occurrence, $5,000,000 aggregate for Bodily Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. B. Business Auto Liabilitv: Coverage shall have minimum limits of $15000,000 Per Occurrence, Combined Single Limit for Bodily Injury Liability and Property Page 5 of 16 #18-7404 Collier County Sports Marketing and Support Damage Liability. This shall include: Owned Vehicles, Hired and Non -Owned Vehicles and Employee Non -Ownership, C. Workers' Compensation: Insurance covering all employees meeting Statutory Limits in compliance with the applicable state and federal laws. The coverage must include Employers' Liability with a minimum limit of $1,000,000 for each accident. D. Professional Liability: Shall be maintained by the Contractor to ensure its legal liability for claims arising out of the performance of professional services under this Agreement. Contractor waives its right of recovery against County as to any claims under this insurance. Such insurance shall have limits of not less than $11000,000 each claim and aggregate. Special Requirements: Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR, Collier County Government shall be listed as the Certificate Holder and included as an "Additional Insured" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Contractor's policy shall be endorsed accordingly. Current, valid insurance policies meeting the requirement herein identified shall be maintained by Contractor during the duration of this Agreement. The Contractor shall provide County with certificates of insurance meeting the required insurance provisions. Renewal certificates shall be sent to the County thirty (30) days prior to any expiration date. Coverage afforded under the policies will not be canceled or allowed to expire until the greater of: thirty (30) days prior written notice, or in accordance with policy provisions. Contractor shall also notify County, in a like manner, within twenty-four (24) hours after receipt, of any notices of expiration, cancellation, non -renewal or material change in coverage or limits received by Contractor from its insurer, and nothing contained herein shall relieve Contractor of this requirement to provide notice. Contractor shall ensure that all subcontractors comply with the same insurance requirements that the Contractor is required to meet. 13. INDEMNIFICATION. To the maximum extent permitted by Florida law, the Contractor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, whether resulting from any claimed breach of this Agreement by Contractor, any statutory or regulatory violations, or from personal injury, property damage, direct or consequential damages, or economic loss, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor or anyone employed or utilized by the Contractor in the performance of this Agreement. This Page 6 of 16 # 18-7404 Collier County Sports Marketing and Support indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County, 13.1 The duty to defend under this Article 13 is independent and separate from the duty to indemnify, and the duty to defend exists regardless of any ultimate liability of the Contractor, County and any indemnified party. The duty to defend arises immediately upon presentation of a claim by any party and written notice of such claim being provided to Contractor. Contractor's obligation to indemnify and defend under this Article 13 will survive the expiration or earlier termination of this Agreement until it is determined by final judgment that an action against the County or an indemnified party for the matter indemnified hereunder is fully and finally barred by the applicable statute of limitations. 14. AGREEMENT ADMINISTRATION. This Agreement shall be administered on behalf of the County by the Tourism Division, 15. CONFLICT OF INTEREST. Contractor represents that it presently has no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance of services required hereunder. Contractor further represents that no persons having any such interest shall be employed to perform those services. 16. COMPONENT PARTS OF THIS AGREEMENT. This Agreement consists of the following component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Contractor's Proposal, Insurance Certificate(s), Exhibit A Scope of Services, Exhibit B — Phase 1 Fee Schedule and Project Schedule, Invitation to Negotiate (ITN) # 18-7404, including Exhibits, Attachments and Addenda/Addendum, and subsequent Amendments to this Agreement. 17. FINANCIAL REVIEW, RECORDS, AUDIT. The Contractor shall provide, at its expense, an annual independent review of the Contractor's financial records. The purpose of this review is to substantiate that the County has been compensated in accordance with this Agreement. The Contractor shall establish and maintain such records as now exist and may hereafter be prescribed by the County in the future to provide evidence that all terms of this Agreement have been and are being observed. The Contractor grants to the County the right and authority to audit all records, documents, and books pertaining to the concession operations. Such audit will be conducted at locations and at a frequency determined by the County and communicated to the Contractor. The Contractor agrees to provide materials for the audit at the place designated by the County within three (3) business days after the County's notice to do so is received by Contractor, all at no cost to the County. Page 7 of 16 H 18-7404 Collier County Sports Marketing and Support 18. SUBJECT TO APPROPRIATION. It is further understood and agreed by and between the parties herein that this Agreement is subject to appropriation by the Board of County Commissioners. 19. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES. No organization or individual shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value to any County employee, as set forth in Chapter 1121 Part III, Florida Statutes, Collier County Ethics Ordinance No. 2004-05, as amended, and County Administrative Procedure 5311. Violation of this provision may result in one or more of the following consequences: a. Prohibition by the individual, firm, and/or any employee of the firm from contact with County staff for a specified period of time; b. Prohibition by the individual and/or firm from doing business with the County for a specified period of time, including but not limited to: submitting bids, RFP, and/or quotes; and, c. immediate termination of any Agreement held by the individual and/or firm for cause. 20. COMPLIANCE WITH LAWS. By executing and entering into this Agreement, the Contractor is formally acknowledging without exception or stipulation that it agrees to comply, at its own expense, with all federal, state and local laws, codes, statutes, ordinances, rules, regulations and requirements applicable to this Agreement, including but not limited to those dealing with the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended; taxation, workers' compensation, equal employment and safety including, but not limited to, the Trench Safety Act, Chapter 553, Florida Statutes, and the Florida Public Records Law Chapter 119, including specifically those contractual requirements at F.S. § 119.0701(2)(a)-(b) as stated 'as follows: IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Communication and Customer Relations Division 3299 Tamiami Trail East, Suite 102 Naples, FL 34112-5746 Telephone: (239) 252-8383 The Contractor must specifically comply with the Florida Public Records Law to: 1. Keep and maintain public records required by the public agency to perform the service. 2. Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records Page 8 of 16 # 18-7404 Collier County Sports Marketing and Support to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Contractor does not transfer the records to the public agency. 4. Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. If Contractor observes that the Contract Documents are at variance therewith, it shall promptly notify the County in writing. Failure by the Contractor to comply with the laws referenced herein shall constitute a breach of this Agreement and the County shall have the discretion to unilaterally terminate this Agreement immediately. 21. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County encourages and agrees to the successful Contractor extending the pricing, terms and conditions of this solicitation or resultant Agreement to other governmental entities at the discretion of the successful Contractor. 22. AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or otherwise unenforceable, in whole or in part, the remaining portion of this Agreement shall remain in effect. 23. ADDITIONAL ITEMS/SERVICES. Additional items and/or services may be added to this Agreement in compliance with the Procurement Ordinance, as amended, and Procurement Procedures. 24. DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted by this Agreement to resolve disputes between the parties, the parties shall make a good faith effort to resolve any such disputes by negotiation. The negotiation shall be attended by representatives of Contractor with full decision -making authority and by County's staff person who would make the presentation of any settlement reached during negotiations to County for approval. Failing resolution, and prior to the commencement of depositions in any litigation between the parties arising out of this Agreement, the parties shall attempt to resolve the dispute through Mediation before Page 9 of 16 # 18-7404 Collier County Sports Marketing and Support an agreed -upon Circuit Court Mediator certified by the State of Florida. The mediation shall be attended by representatives of Contractor with full decision -making authority and by County's staff person who would make the presentation of any settlement reached at mediation to County's board for approval. Should either party fail to submit to mediation as required hereunder, the other party may obtain a court order requiring mediation under section 44.102, Fla. Stat, 25. VENUE. Any suit or action brought by either party to this Agreement against the other party relating to or arising out of this Agreement must be brought in the appropriate federal or state courts in Collier County, Florida, which courts have sole and exclusive jurisdiction on all such matters. 26. KEY PERSONNEL. The Contractor's personnel and management to be utilized for this project shall be knowledgeable in their areas of expertise. The County reserves the right to perform investigations as may be deemed necessary to ensure that competent persons will be utilized in the performance of the Agreement. The Contractor shall assign as many people as necessary to complete the services on a timely basis, and each person assigned shall be available for an amount of time adequate to meet the required service dates. The Contractor shall not change Key Personnel unless the following conditions are met: (1) Proposed replacements have substantially the same or better qualifications and/or experience. (2) that the County is notified in writing as far in advance as possible. The Contractor shall make commercially reasonable efforts to notify Collier County within seven (7) days of the change. The County retains final approval of proposed replacement personnel. 27. ORDER OF PRECEDENCE. In the event of any conflict between or among the terms of any of the Contract Documents, the terms of solicitation the Contractor's Proposal, and/or the County's Board approved Executive Summary, the Contract Documents shall take precedence. 28. ASSIGNMENT. Contractor shall not assign this Agreement or any part thereof, without the prior consent in wrng of the County. Any attempt to assign or otherwise transfer this Agreement, or any part herein, without the County's consent, shall be void. If Contractor does, with approval, assign this Agreement or any part thereof, it shall require that its assignee be bound to it and to assume toward Contractor all of the obligations and responsibilities that Contractor has assumed toward the County. 29. SECURITY. The Contractor is required to comply with County Ordinance 2004-52, as amended. Background checks are valid for five (5) years and the Contractor shall be responsible for all associated costs. If required, Contractor shall be responsible for the costs of providing background checks by the Collier County Facilities Management Division for all employees that shall provide services to the County under this Agreement. This may include, but not be limited to, checking federal, state and local law enforcement records, including a state and FBI fingerprint check, credit reports, education, residence and employment verifications and other related records. Contractor shall be required to maintain records on each employee and make them available to the County for at least four (4) years. All of Contractor's employees and Page 10 of 16 # 184404 Collier County Sports Marketing and Support subcontractors must wear Collier County Government Identification badges at all times while performing services on County facilities and properties. Contractor ID badges are valid for one (1) year from the date of issuance and can be renewed each year at no cost to the Contractor during the time period in which their background check is valid, as discussed below. All technicians shall have on their shirts the name of the contractor's business. The Contractor shall immediately notify the Collier County Faces Management Division via e-mail (DL-FMOPS@colliergov.net) whenever an employee assigned to Collier County separates from their employment. This notification is critical to ensure the continued security of Collier County facilities and systems. Failure to notify within four (4) hours of separation may result in a deduction of $500 per incident. (Intentionally left blank -signature page to follow) Page 11 of 16 # 18-7404 Collier County Sports Marketing and Support IN WITNESS WHEREOF, the parties hereto, have each, respectively, by an authorized person or agent, have executed this Agreement on the date and year first written above. ATTEST: Crystal Kin,z�f; Clerk- of Courts By: i;ct Dated: (SSA test.a5 tiQChairman's Sig, 6t�ir only. Contractor's Witnesses: Contractor's First Witness ri nameT Contractor's Second Witness nt witness nameT pr6ved as tcyRprm�and Legality: 5z6ft R. �Peabh Deputy County Attorney BOARD OF C COLLIER CO By: COMMIS LORIDPO Andy Solis, Chairman NERS Sports Fields, Inc. of GA dba Sports Fields, Inc., Contractor By: na TType/print signature and t Page 12 of 16 # 18-7404 Collier County Sports Marketing and Support EXHIBIT A — SCOPE OF SERVICES The intent of this Agreement is to engage a contractor to manage, operate, advertise and market a new multi -purpose sports event and entertainment complex of the same once designed and constructed by others. The CONTRACTOR will share in revenue generation from including but not limited to the following: income from parking, concessions, registrations, onsite-advertising, admissions and vender registrations. The CONTRACTOR is expected to manage the following, but not limited to: ticketing/admissions, bookings, concessions, registration, vendors, parking, onsite activation and signage, and entertainment. Exact details of these responsibilities and the revenue share will be detailed in an amendment to the Agreement. The services to be provided under this Agreement will be divided among Phases, as authorized by this Agreement and shall be authorized solely by a written Amendment to this Agreement. For each of the Phases a County Notice to Proceed will be issued, which will include the days for completion. PROJECT CONCEPT AND OBJECTIVES 1.1 The Collier County Board of County Commissioners (COUNTY) have begun the activities to construct a multi -use sports, special events and entertainment complex (COMPLEX) to attract and host youth, adult sports leagues, amateur tournament play and a multitude of events designed to draw tourists, local and non -local residents, participants, spectators and event attendees. 1.2 The COUNTY will provide up to 120 acres for the COMPLEX. 1.3 The COMPLEX must be accessible to local and non -local residents, athletes and event attendees on weekdays, weeknights and weekends when not specifically booked for an event. Greater specificity regarding local use accessibility and related requirements will be included in the Phase 2 amendment to the Agreement. 1.4 The COUNTY will fund, design and construct the COMPLEX. 1.5 The COUNTY anticipates that the COMPLEX may include multiple venues and up to sixteen multi -purpose fields, a 3,000 to up to 10,000 seat expandable stadium, up to 125,000 square foot Indoor Facility, and possibly softball/youth baseball fields. The indoor facility will include, multiple sports amenities and the ability to host special events, it will include concession areas, restaurant(s), group event and classroom area(s), locker rooms, coach's offices and other related ancillary facilities. The scope of amenities may change based off of the deliverables of Phase 1. 1.6 The COUNTY desires to maximize the use of the COMPLEX and its revenue - generating capacity and reserves the right to market the venues) Naming Rights, Page 13 of 16 # 1 R-7404 Collier County Sports Marketing anJ Support �q. O Sponsorship, Advertising and promotional opportunities. Details will be included in Phase 2 amendment. 1.7 The COUNTY desires to provide a broad array entertainment, sporting and other activities and events to COUNTY'S residents, visitors and the adjacent communities Phase 2 amendment. of cultural, educational, meet the demands of the Details will be included in 1.8 The COUNTY desires to coordinate the COMPLEX'S activities with other cultural, recreation and sporting venues in Collier County and the surrounding region. Details will be included in Phase 2 amendment. 1.9 The COUNTY desires to involve, as much as practical and practicable, the local community in the business and employment opportunities associated with the COMPLEX and its events. Details will be included in Phase 2 amendment. 1.10 To protect the COUNTY'S investment, the COMPLEX must be maintained at the highest possible level and available in a declared State of Emergency, as it may be used as a resource for shelter and staging. Details will be included in Phase 2 amendment. SCOPE OF SERVICES Phase 1: Consulting and Assistance During Design and Construction of the COMPLEX The CONTRACTOR will assist the County Delivery Team (staff, consultants, engineers, architects and senior management) in developing the project concept and assist in the design build as a consultant. The CONTRACTOR will work with the selected Project Architect, at the COUNTY'S direction, throughout design and construction to coordinate efforts and ensure that the approved concept and scope of work are adhered to. The fees and schedule for this Phase 1 are outlined in Exhibit B —Phase 1 Fee Schedule and Project Schedule. Specific Deliverables Required Prior to Entering Into Phase 2: 1. The CONTRACTOR will be responsible for studying area demographics and associated metrics to provide input to the COMPLEX'S "mix" of facilities and types of events supported. Because of the tremendous investment, the COUNTY will heavily scrutinize business plans and models to ensure they are reasonable, realistic and sustainable. 2. The CONTRACTOR will provide input to the project's delivery team. The CONTRACTOR shall conduct a feasibility study/business plan for the project that will Page 14 of 16 # 18-7404 Collier County Sports Marketing and Support determine early issues (i.e., traffic, parking, location„ etc.), and identify any features that could adversely affect the COUNTY's successful operation of the COMPLEX. This business plan shall also include a one, five and ten year income statement/pro-forma and operational plan. 3. As part of the business plan, CONTRACTOR shall assist the COUNTY in developing an analysis of the economic, regional and otherwise, of the COMPLEX'S impact through added jobs, taxes, tourism, etc. 4. The CONTRACTOR shall review and evaluate land/project site options, design and assist the COUNTY in determining features and amenities on the COMPLEX to ensure positive revenue growth. 5. The CONTRACTOR shall provide to the COUNTY, at any time, per COUNTY request all financial documents including though not limited to: receipts, contracts with subcontractors and affiliates, purchasing records, P.O.S. reports, balance sheets, profit and loss documents. All items listed and unlisted will also be provided to the Collier County Clerk of Courts upon request. Phase 2: Management, Operation, Advertising and Marketing of the COMPLEX 1. The COUNTY views its relationship with the operator as a critical partnership. The credibility, viability and financial success of the COMPLEX will, to a large degree, depend on the success of this partnership. 2. Using the information gathered and presented through Phase 1 deliverables of the Agreement, in combination with ITN-18-7404, it is the intent of CONTRACTOR and COUNTY to negotiate an agreement for the operation, advertising and marketing of the COMPLEX, which would be memorialized in writing as an amendment to the Agreement. 3. CONTRACTOR and COUNTY will work in best faith to create an agreement for the operation, advertising, and marketing of the COMPLEX that is beneficial to both parties. 4. COMPLEX will be owned and maintained by the COUNTY. This will include capital investment and improvements. 5. The Parties recognize the COUNTY'S sizeable investment in providing a site, design, construction of the COMPLEX, and the purchase of necessary furniture, fixtures and equipment, and acknowledge that the COUNTY intends to secure a sufficient Return on Investment on this project. Page 15 of 16 # 15-7404 Collier County Sports Marketing and Support EXHIBIT B — PHASE 1 FEE SCHEDULE AND PROJECT SCHEDULE The Parties agree to an initial fee time and material, not -to -exceed $50,000 fee and not -to -exceed 120 days in length. Should the project require more fees or more time, the Contractor and the County shall execute an Amendment to this Agreement, Fees will be billed monthly based on the hourly rate sheet provided below. The County will reimburse the Contractor for all reasonable expenses incurred by Contractor, pursuant to Section 4.4 of this Agreement, and its personnel for travel (including transportation costs, living accommodations, and meals) in connection with performing these services, promptly upon the submission of invoice statements to County. Travel and Reimbursable Expenses must be approved in advance in writing by the County. Travel expenses shall be reimbursed as per Section 112.061 Fla. Stats. PRINCIPAL $ 250.00 VICE-PRESIDENT $ 225.00 PROJECTDESIGNER/ARCHITECT $ 200.00 DIRECTOR $ 200.00 SR. PROJECT MANAGER $ 200.00 SENIORESTIMATOR $ 175.00 PROJECTANALYST $ 125.00 ESTIMATOR $ 100.00 ADMINISTRATOR $ 75.00 Page 16 of 16 # 18-7404 Collier County Sports Marketing and Support Ro® CERTIFICATE OF LIABILITY INSURANCE DATE (MMIDD/YYYY) 10/16/2018 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER NAME: Yates Insurance Agency PHONE E . 404-633-4321 A/c No): 404-633-1312 2800 Century Parkway NE E-MAIL Suite 300 ADDRESS: certsAyatesinsocom Atlanta GA 30345- INSURERS AFFORDING COVERAGE NAIC # INSURER A: Amerisure Mutual Insurance Company 23396 INSURED FIELDSO-01 INSURER B : Cincinnati Insurance Company 10677 Sports Fields, Inc. DBA FIELDS 3760 Sixes Road INSURERC: Suite 126-331 INSURER D : Canton GA 30114 INSURER E : INSURER F : nwvo n r_oc !`CDTICIf`ATF N111MRFR•R91 R'AdRF REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS, INSR LTR OF INSURANCE ADDLSUTYPE INSD W D POLICYNUMBER EFF MM/DDPOLICY/YYYY MMIDDY/YYYY EXP LIMITS A X COMMERCIAL GENERAL LIABILITY CPP20731400702 11/11/2017 11/11/2018 EACH OCCURRENCE $11000,000 DAMAGE TO RENTED PREMISES Ea occurrence $ 1,000,000 CLAIMS -MADE I X1 OCCUR MED EXP (Any one person) $10,000 PERSONAL & ADV INJURY $1,000,000 GENERALAGGREGATE $2,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: POLICY JECT LOC PRODUCTS-COMP/OPAGG $2,000,000 A OTHER: AUTOMOBILE LIABILITY CA20731390701 11/11/2017 11/11/2018 COMBINED SINGLE LIMIT Ea accident $1,000,000 X ANY AUTO BODILY INJURY (Per person) $ OWNED SCHEDULED BODILY INJURY (Per accident) $ AUTOS ONLY AUTOS X HIRED LNON-OWNED AUTOS ONLY AUTOS ONLY ROrPERTnDAMAGE $ A X UMBRELLALIAB X OCCUR CUP20731410702 11/11/2017 11/11/2018 EACH OCCURRENCE $5,000,000 EXCESS LIAB CLAIMS -MADE AGGREGATE $ 5,000,000 DED X RETENTION $ WORKERS COMPENSATION A VVC20731420702 11/11/2017 11/11/2018 X STATUTE OERH $ AND EMPLOYERS' LIABILITY Y I N ANYPROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBEREXCLUDED� (Mandatory in NH) N / A E.L. EACH ACCIDENT $ 500,000 E.L. DISEASE - EA EMPLOYEE $ 500,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ 500,000 A A B Leased Rented Equipment Scheduled Equipment Excess Liability OPP20731400702 CPP20731400702 EXSO489160 11/11/2017 11/11/2017 5/15/2018 11/11/2018 11/11/2018 5/15/2019 Ded $2,500 Ded $2,500 $1,000,000 **See Below" $510001000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) Subject to policy terms, conditions, forms and exclusions, the insurance coverages afforded by the policies above include the following when required by written contract for the certificate holder and/or entities listed below: Blanket Additional Insured in regards to General Liability for ongoing and completed operations, Lessors of Leased Equipment, and Automobile Liability; Blanket Primary and Non -Contributory in regards to General Liability; Blanket Waiver of Subrogation in regards to General Liability, Automobile Liability and Workers Compensation; Per Project Aggregate applies to the General Liability; Blanket Thirty (30) day notice of cancellation in regards to General Liability, Automobile Liability, Workers Compensation, and Umbrella Liability, See Attached... CERTIFICATE HOLDER CANCELLA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. Collier County Board of County Commissioners 3295 Tamiami Trail E AUTHORIZED REPRESENTATIVE Naples FL 34112/i���'�` ©J1988=2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: FIELDSO-01 LOC #: f'►`R ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED Yates Insurance Agency Sports Fields, Inc. DBA FIELDS 3760 Sixes Road POLICY NUMBER Suite 126-331 Canton GA 30114 CARRIER � NAIC CODE EFFECTIVE DATE: ACORD 101 (2008/01) ©2008 ACORD CORPORATION. All rights reserves. The ACORD name and logo are registered marks of ACORD COMMERCIAL GENERAL LIABILITY CG 72 13 1112 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED -PRIMARY NON-CONTRIBUTORY COVERAGE WHEN REQUIRED BY WRITTEN CONTRACT, WRITTEN AGREEMENT, OR CERTIFICATE OF INSURANCE This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SECTION IV -COMMERCIAL GENERAL LIABILITY CONDITIONS, paragraph 4. Other Insurance is deleted and replaced with the following: 4. Other Insurance. Any additional insured coverage provided under this policy or any endorsement to this policy is excess over any other valid and collectible insurance available to the additional insured whether primary, excess, contingent, or on any other basis unless the written contract, written agreement, or certificate of insurance requires that this insurance be primary, in which case this insurance will be primary without contribution from such other insurance available to the additional insured. CG 72 13 11 12 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. CONTRACTOR'S BLANKET ADDITIONAL FORM A This endorsement modifies insurance provided under the following; COMMERCIAL GENERAL LIABILITY COVERAGE PART INSURED ENDORSEMENT - Policy Number CPP20731400702 Agency Number 0805518 Policy Effective Date 11/11/2017 Policy Expiration Date Date Account Number 11/11/2018 11/20/2017 20032257 Named Insured Agency Issuing Company SPORTS FIELDS, INC DBA: FIELDS YATES INSURANCE AGENCY, AMERISURE MUTUAL INSURANC INC. COMPANY 1. a. SECTION II -WHO IS AN INSURED is amended to add as an additional insured any person or organization: (1) Whom you are required to add as an additional insured on this policy under a written contract or written agreement relating to your business; or (2) Who is named as an additional insured under this policy on a certificate of insurance. b. The written contract, written agreement, or certificate of insurance must: (1) Require additional insured status for a time period during the term of this policy; and (2) Be executed prior to the "bodily injury", "property damage", or "personal and advertising injury" leading to a claim under this policy. however: (1) Your work" began under a letter of intent or work order; and (2) The letter of intent or work order led to a written contract or written agreement within 30 days of beginning such work; and (3) Your customer's customary contracts require persons or organizations to be named as additional insureds; we will provide additional insured status as specified in this endorsement. 2. The insurance provided under this endorsement is limited as follows: a. That person or organization is an additional insured only with respect to liability caused, in whole or in part, by: (1) Premises you: (b) Rent; (c) Lease; or (1) Occupy; (2) Ongoing operations performed by you or on your behalf. Ongoing operations does not apply to "bodily injury" or "property damage" occurring after: Includes copyrighted material of Insurance Services Office, Inc. CG 70 48 10 15 Pages 1 of 4 (a) All work to be performed by you or on your behalf for the additional insureds) at the site of the covered operations is complete, including related materials, parts or equipment (other than service, maintenance or repairs); or (b) That portion of "your work" out of which the injury or damage arises is put to its intended use by any person or organization other than another contractor working for a principal as a part of the same project. (3) Completed operations coverage, but only if: (a) The written contract, written agreement, or certificate of insurance requires completed operations coverage or "your work" coverage; and (b) This coverage part provides coverage for "bodily injury" or "property damage" included within the "products -completed operations hazard". However, the insurance afforded to such additional insured only applies to the extent permitted by law. b. If the written contract, written agreement, or certificate of insurance: (1) Requires "arising out of language; or (2) Requires you to provide additional insured coverage to that person or organization by the use of either or both of the following: (a) Additional Insured —Owners, Lessees or Contractors —Scheduled Person Or Organization endorsement CG 20 10 10 01: or (b) Additional Insured —Owners, Lessees or Contractors —Completed Operations endorsement CG 20371001; then the phrase "caused, in whole or in part, by" in paragraph 2.a. above is replaced by "arising out oft. c. If the written contract, written agreement, or certificate of insurance requires you to provide additional insured coverage to that person or organization by the use of: (1) Additional Insured —Owners, Lessees or Contractors —Scheduled Person Or Organization endorsement CG 20 10 07 04 or CG 20 10 04 13; or (2) Additional Insured — Owners, Lessees or Contractors — Completed Operations endorsement CG 20 37 07 04 or CG 20 37 04 13; or (3) Both those endorsements with either of those edition dates; or (4) Either or both of the following: (a) Additional Insured —Owners, Lessees or Contractors —Scheduled Person Or Organization enAorsement CG 20 10 without an edition date specified; or (b) Additional Insured — Owners, Lessees or Contractors — Completed Operations endorsement CG 20 37 without an edition date specified; then paragraph 2.a, above applies. d. Premises, as respects paragraph 2.a.(1) above, include common or public areas about such premises if so required in the written contract or written agreement. e. Additional insured status provided under paragraphs 2.a.(1)(b) or 2.a.(1)(c) above does not extend beyond the end of a premises lease or rental agreement. f. The limits of insurance that apply to the additional insured are the least of those specified in the: (1) Written contract; (2) Written agreement; (3) Certificate of insurance; or (4) Declarations of this policy. The limits of insurance are inclusive of and not in addition to the limits of insurance shown in the Declarations. Includes copyrighted material of Insurance Services Office, Inc. Page 2 of 4 CG 70 48 10 15 g. The insurance provided to the additional insured does not apply to "bodily injury", "property damage", or "personal and advertising injury" arising out of an architect's, engineer's, or surveyor's rendering of, or failure to render, any professional services, including but not limited to: (1) The preparing, approving, or failing to prepare or approve: (a) Maps; (b) Drawings; (c) Opinions: (d) Reports; (e) Surveys; (f) Change orders; (g) Design specifications; and (2) Supervisory, inspection, or engineering services. h. SECTION IV —COMMERCIAL GENERAL LIABILITY CONDITIONS, paragraph 4. Other Insurance is deleted and replaced with the following: 4. Other Insurance. Coverage provided by this endorsement is excess over any other valid and collectible insurance available to the additional insured whether: a. Primary; b. Excess; c. Contingent; or d. On any other basis; but if the written contract, written agreement, or certificate of insurance requires primary and non- contributory coverage, this insurance will be primary and non-contributory relative to other insurance available to the additional insured which covers that person or organization as a Named Insured, and we will not share with that other insurance. i. If the written contract, written agreement, or certificate of insurance as outlined above requires additional insured status by use of CG 20 10 11 85, then the coverage provided under this CG 70 48 endorsement does not apply except for paragraph 2.h. Other Insurance. Additional insured status is limited to that provided by CG 20 10 11 85 shown below and paragraph 2.h. Other Insurance shown above. ADDITIONAL INSURED -OWNERS, LESSEES OR CONTRACTORS (FORM B) This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART. SCHEDULE Name of Person or Organization: Blanket Where Required by Written Contract, Agreement, or Certificate of Insurance that the terms of CG 20 10 11 85 apply (If no entry appears above, information required to complete this endorsement will be shown in the Declarations as applicable to this endorsement.) WHO IS AN INSURED (Section II) is amended to include as an insured the person or organization shown in the Schedule, but only with respect to liability arising out of "your work" for that insured by or for you. CG 20 10 11 85 Copyright, Insurance Services Office, Inc., 1984 Includes copyrighted material of Insurance Services Office, Inc. CG 70 AS 10 15 Pages 3 of 4 j. The insurance provided by this endorsement does not apply to any premises or work for which the person or organization is specifically listed as an additional insured on another endorsement attached to this policy. Includes copyrighted material of Insurance Services Office, Inc. Page 4 of 4 CG 70 48 1015 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. CONTRACTORS GENERAL LIABILITY EXTENSION ENDORSEMENT This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE FORM Under SECTION 1-COVERAGE A. BODILY INJURY AND PROPERTY DAMAGE LIABILITY, paragraph 2. EXCLUSIONS, provisions 1, through 6. of this endorsement amend the policy as follows: 1. LIQUOR LIABILITY Exclusion c. Liquor Liability is deleted. 2. NONOWNED WATERCRAFT AND NONOWNED AIRCRAFT (HIRED, RENTED OR LOANED WITH PAID CREW) Exclusion g. Aircraft, Auto or Watercraft, paragraph (2) is deleted and replaced with the following: (2) A watercraft you do not own that is: (a) Less than 51 feet long; and (b) Not being used to carry persons or property for a charge; Exclusion g. Aircraft, Auto or Watercraft, paragraph (6) is added as follows: (6) An aircraft that you do not own that is: (a) Hired; (b) Rented; or (c) Loaned to you; with paid crew for a period of five (5) consecutive days or less. Paragraph (6) does not apply if the insured has any other insurance for "bodily injury or "property damage' liability for such aircraft, whether such other insurance is primary, excess, contingent or on any other basis. 3. PREMISES ALIENATED A. Exclusion j. Damage to Property, paragraph (2) is deleted. B. The following paragraph is also deleted from Exclusion j. Damage to Property: Paragraph (2) of this exclusion does not apply if the premises are "your work" and were never occupied, rented or held for rental by you. 4. PROPERTY DAMAGE LIABILITY -ELEVATORS AND SIDETRACK AGREEMENTS A. Exclusion j. Damage to Property, paragraphs (3), (4), and (6) do not apply to the use of elevators. B. Exclusion k. Damage to Your Product does not apply to: 1. The use of elevators; or 2. Liability assumed under a sidetrack agreement. 5. PROPERTY DAMAGE LIABILITY -BORROWED EQUIPMENT A. Exclusion j. Damage to Property, paragraph (4) does not apply to "property damage" to borrowed equipment while at a jobsite and not being used to perform operations. Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 1 of 10 B. With respect to any one borrowed equipment item, provision S.A. above does not apply to "property damage" that exceeds $25,000 per occurrence or $25,000 annual aggregate. 6. PRODUCT RECALL EXPENSE A. Exclusion n. Recall Of Products, Work Or Impaired Property does not apply to "product recall expenses" that you incur for the "covered recall" of "your product". This exception to the exclusion does not apply to "product recall expenses" resulting from: 1. Failure of any products to accomplish their intended purpose; 2. Breach of warranties of fitness, quality, durability or performance; 3. Loss of customer approval or any cost incurred to regain customer approval; 4. Redistribution or replacement of "your product' which has been recalled, by like products or substitutes; 5. Caprice or whim of the insured; 6. A condition likely to cause loss, about which any insured knew or had reason to know at the inception of this insurance; 7. Asbestos, including loss, damage or clean up resulting from asbestos or asbestos containing materials; 8. Recall of "your product(s)IF that have no known or suspected defect solely because a known or suspected defect in another of "your product(s)" has been found. B. Under SECTION III —LIMITS OF INSURANCE, paragraph 3. is replaced in its entirety as follows and paragraph 8. is added: 3, The Products -Completed Operations Aggregate Limit is the most we will pay for the sum of: a. Damages under COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY because of "bodily injury" and "property damage" included in the "products -completed operations hazard" and b. "Product recall expenses". 8. Subject to paragraph 5. above, $25,000 is the most we will pay for all "product recall expenses" arising out of the same defect or deficiency. The insurance afforded by provisions 1. through 6. of this endorsement is excess over any valid and collectible insurance (including any deductible) available to the insured whether primary, excess or contingent, and SECTION IV., paragraph 4. Other Insurance is changed accordingly. F. BLANKET CONTRACTUAL LIABILITY —RAILROADS When a written contract or written agreement requires Contractual Liability -Railroads, the definition of "insured contract" in Section V -Definitions is replaced by the following with respect to operations performed for, or affecting, a railroad: 9. "Insured Contract" means: a. A contract for a lease of premises. However, that portion of the contract for a lease of premises that indemnifies any person or organization for damage by fire to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract b. A sidetrack agreement; c. Any easement or license agreement; d. An obligation, as required by ordinance, to indemnify a municipality, except in connection with work for a municipality; Includes copyrighted material of Insurance Services Office, Inc. Page 2 of 10 CG 70 49 11 09 e. An elevator maintenance agreement; f. That part of any other contract or agreement pertaining to your business (including an indemnification of a municipality in connection with work performed for a municipality) under which you assume the tort liability of another party to pay for "bodily injury" or "property damage" to a third person or organization. Tort liability means a liability that would be imposed by law in the absence of any contract or agreement. Paragraph f. does not include that part of any contract or agreement: (1) That indemnifies an architect, engineer or surveyor for injury or damage arising out of: (a) Preparing, approving or failing to prepare or approve maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings and specifications; or (b) Giving directions or instructions, or failing to give them; (2) Under which the insured, if an architect, engineer or surveyor, assumes liability for an injury or damage arising out of the insured's rendering or failure to render professional services, including those listed in Paragraph (1) above and supervisory, inspection, architectural or engineering activities. 8. CONTRACTUAL LIABILITY -PERSONAL AND ADVERTISING INJURY Under SECTION 1 -COVERAGE B., paragraph 2. Exclusions, paragraph e. Contractual Liability is deleted. 9. SUPPLEMENTARY PAYMENTS Under SECTION I -SUPPLEMENTARY PAYMENTS - COVERAGES A AND B, paragraphs 1.b. and 1.d. are deleted and replaced with the following: b. Up to $2,500 for cost of bail bonds required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily Injury Liability Coverage applies. We do not have to furnish these bonds. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or "suit", including actual loss of earnings up to $500 a day because of time off from work. 10. BROADENED WHO IS AN INSURED SECTION II -WHO IS AN INSURED is deleted and replaced with the following: 1. If you are designated in the Declarations as: a. An individual, you and your spouse are insureds, but only with respect to the conduct of a business of which you are the sole owner. b. A partnership or joint venture, you are an insured. Your members, your partners, and their spouses are also insureds, but only with respect to the conduct of your business. c. A limited liability company, you are an insured. Your members are also insureds, but only with respect to the conduct of your business. Your managers are insureds, but only with respect to their duties as your managers. d. An organization other than a partnership, joint venture or limited liability company, you are an insured. Your "executive officers" and directors are insureds, but only with respect to their duties as your officers or directors. Your stockholders are also insureds, but only with respect to their liability as stockholders. e. A trust, you are an insured. Your trustees are also insureds, but only with respect to their duties as trustees. Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 3 of 10 2. Each of the following is also an insured: a. Your "volunteer workers" only while performing duties related to the conduct of your business, or your "employees," other than either your "executive officers," (if you are an organization other than a partnership, joint venture or limited liability company) or your managers (if you are a limited liability company), but only for acts within the scope of their employment by you or while performing duties related to the conduct of your business. However, none of these "employees" or "volunteer workers" are insured for: (1) "Bodily injury" or "personal and advertising injury": (a) To you, to your partners or members (if you are a partnership or joint venture), to your members (if you are a limited liability company), to a co -"employee" while in the course of his or her employment or performing duties related to the conduct of your business, or to your other "volunteer workers" while performing duties related to the conduct of your business; (b) To the spouse, child, parent, brother or sister of that co"employee" or "volunteer worker" as a consequence of paragraph (1)(a) above; (c) For which there is any obligation to share damages with or repay someone else who must pay damages because of the injury described in paragraphs (1)(a) or (b) above; or (d) Arising out of his or her providing or failing to provide professional health care services except as provided in provision 11. of this endorsement. Paragraphs (1)(a), (1)(b) and (1)(c) above do not apply to your "employees" who are: (i) Managers; (i1) Supervisors; (iii) Directors; or (iv) Officers; with respect to "bodily injury" to a co -'employee". (2) "Property damage" to property: (a) Owned, occupied or used by; (b) Rented to, in the care, custody or control of, or over which physical control is being exercised for any purpose by you, any of your "employees," "volunteer workers", any partner or member (if you are a partnership or joint venture), or any member (if you are a limited liability company). b. Any person (other than your "employee" or'Yolunteer worker'), or any organization while acting as your real estate manager. c. Any person or organization having proper temporary custody of your property if you die, but only; (1) With respect to liability arising out of the maintenance or use of that property; and (2) Until your legal representative has been appointed. d. Your legal representative if you die, but only with respect to duties as such. That representative will have all your rights and duties under this Coverage Form. e. Your subsidiaries if: (1) They are legally incorporated entities; and (2) You own more than 50% of the voting stock in such subsidiaries as of the effective date of this policy. Includes copyrighted material of Insurance Services Office, Inc. Page 4 of 10 CG 70 49 11 09 If such subsidiaries are not shown in the Declarations, you must report them to us within 180 days of the inception of your original policy. f. (1) Any person or organization, other than an architect, engineer or surveyor, required to be named as an additional insured in a "work contract", letter of intent or work order. However, such person or organization shall be an additional insured only with respect to covered "bodily injury," "property damage," and "personal and advertising injury" arising out of "your work" under that "work contract", letter of intent or work order. (2) We will provide additional insured coverage to such person or organization only: (a) for a period of 30 days after the effective date of the applicable "work contract", letter of intent or work order; or (b) until the end of the policy term in effect at the inception of the applicable 'Work contract letter of intent or work order; whichever is earlier. (3) Coverage provided under this paragraph f. is excess over any other valid and collectible insurance available to the additional insured whether primary, excess, contingent, or on any other basis unless the "work contract", letter of intent or work order requires this insurance be primary, in which case this insurance will be primary without contribution from such other insurance available to the additional insured. (4) This paragraph f. does not apply if form CG 70 48, Contractors Blanket Additional Insured Endorsement, is attached to the policy. g. Any person or organization to whom you are obligated by virtue of a written contract to provide insurance such as is afforded by this policy, but only with respect to liability arising out of the maintenance or use of that part of any premises leased to you, including common or public areas about such premises if so required in the contract. However, no such person or organization is an insured with respect to: (1) Any "occurrence" that takes place after you cease to occupy those premises; or (2) Structural alterations, new construction or demolition operations performed by or on behalf of such person or organization. h. Any state or political subdivision but only as respects legal liability incurred by the state or political subdivision solely because it has issued a permit with respect to operations performed by you or on your behalf. However, no state or political subdivision is an insured with respect to: (1) "Bodily injury", "property damage", and "personal and advertising injury" arising out of operations performed for the state or municipality; or (2) "Bodily injury" or "property damage" included within the "products -completed operations hazard." i. Any person or organization who is the lessor of equipment leased to you to whom you are obligated by virtue of a written contact to provide insurance such as is afforded by this policy, but only with respect to their liability arising out of the maintenance, operation or use of such equipment by you or a subcontractor on your behalf with your permission and under your supervision. However, no such person or organization is an insured with respect to any "occurrence" that takes place after the equipment lease expires. j. Any architect, engineer, or surveyor engaged by you but only with respect to liability arising out of your premises or "your work." Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 5 of 10 However, no architect, engineer, or surveyor is an insured with respect to "bodily injury," "property damage," or' personal and advertising injury" arising out of the rendering of or the failure to render any professional services by or for you, including: (1) The preparing, approving, or failing to prepare or approve maps, drawings, opinions, reports, surveys, change orders, designs or specifications; or (2) Supervisory, inspection, or engineering services. This paragraph j. does not apply if form CG 70 48, Contractors Blanket Additional Insured Endorsement, is attached to the policy. k. Any manager, owner, lessor, mortgagee, assignee or receiver of premises, including land leased to you, but only with respect to liability arising out of the ownership, maintenance or use of that part of the premises or land leased to you. However, no such person or organization is an insured with respect to: (1) Any "occurrence" that takes place after you cease to occupy that premises, or cease to lease the land; or (2) Structural alteration, new construction or demolition operations performed by or on behalf of that person or organization. 3. Any organization you newly acquire or form, other than a partnership, joint venture or limited liability company and over which you maintain ownership or majority interest, will qualify as a Named Insured if there is no other similar insurance available to that organization. However: a. Coverage under this provision is afforded until the end of the policy period. b. Coverage A does not apply to "bodily injury" or "property damage" that occurred before you acquired or formed the organization. c. Coverage B does not apply to "personal and advertising injury" arising out of an offense committed before you acquired or formed the organization. d. Coverage A does not apply to "product recall expense" arising out of any withdrawal or recall that occurred before you acquired or formed the organization. 4. Any person or organization (referred to below as vendor) with whom you agreed, because of a written contract or agreement to provide insurance is an insured, but only with respect to "bodily injury" or "property damage" arising out of "your products" that are distributed or sold in the regular course of the vendor's business. However, no such person or organization is an insured with respect to: a. "Bodily injury" or "property damage" for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement. This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement. b. Any express warranty unauthorized by you; c. Any physical or chemical change in "your product" made intentionally by the vendor; d. Repackaging, except when unpacked solely for the purpose of inspection, demonstration, testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; e. Any failure to make such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of 'your products"; f. Demonstration, installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of "your product"; Includes copyrighted material of Insurance Services Office, Inc. Page 6 of 10 CG 70 49 11 09 g. "Your products" which, after distribution or sale by you, have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for the vendor. h. "Bodily injury" or "property damage" arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not apply to: (1) The exceptions contained in subparagraphs d. or f.; or (2) Such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. This insurance does not apply to any insured person or organization from which you have acquired "your products", or any ingredient, part, or container, entering into, accompanying or containing 'your products". No person or organization is an insured with respect to the conduct of any current or past partnership, joint venture or limited liability company that is not shown as a Named Insured in the Declarations. 11. INCIDENTAL MALPRACTICE LIABILITY As respects provision 10., SECTION II -WHO IS AN INSURED, paragraph 2.a.(1)(d) does not apply to any nurse, emergency medical technician or paramedic employed by you to provide medical or paramedical services, provided that you are not engaged in the business or occupation of providing such services, and your "employee" does not have any other insurance that would also cover claims arising under this provision, whether the other insurance is primary, excess, contingent or on any other basis. Under SECTION III -LIMITS OF INSURANCE, provisions 12. through 14, of this endorsement amend the policy as follows: 12, AGGREGATE LIMITS PER PROJECT The General Aggregate Limit applies separately to each of your construction projects away from premises owned by or rented to you. 13. INCREASED MEDICAL PAYMENTS LIMIT AND REPORTING PERIOD A. The requirement under SECTION 1- COVERAGE C MEDICAL PAYMENTS that expenses be incurred and reported to us within one year of the date of the accident is changed to three years. B. SECTION III -LIMITS OF INSURANCE, paragraph 7., the Medical Expense Limit, is subject to all of the terms of SECTION 111 -LIMITS OF INSURANCE and is the greater of: 1. $10,000; or 2. The amount shown in the Declarations for Medical Expense Limit. C. This provision 13. does not apply if COVERAGE C MEDICAL PAYMENTS is excluded either by the provisions of the Coverage Form or by endorsement. 14. DAMAGE TO PREMISES RENTED TO YOU —SPECIFIC PERILS A. The word fire is changed to "specific perils" where it appears in: 1. The last paragraph of SECTION I —COVERAGE A, paragraph 2. Exclusions; 2. SECTION IV, paragraph 4.b. Excess Insurance. B. The Limits of Insurance shown in the Declarations will apply to all damage proximately caused by the same event, whether such damage results from a "specific peril" or any combination of "specific perils." C, The Damage To Premises Rented To You Limit described in SECTION III - LIMITS OF INSURANCE, paragraph 6., is replaced by a new limit, which is the greater of: 1. $1,000,000: or Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 7 of 10 2. The amount shown in the Declarations for Damage To Premises Rented To You Limit. D. This provision 14. does not apply if the Damage To Premises Rented To You Limit of SECTION I - COVERAGE A is excluded either by the provisions of the Coverage Form or by endorsement. Under SECTION IV -COMMERCIAL GENERAL LIABILITY CONDITIONS, provisions 15. through 17. of this endorsement amend the policy as follows: 15. KNOWLEDGE OF OCCURRENCE Under 2. Duties In The Event Of Occurrence, Offense, Claim, Or Suit, paragraph a. is deleted and replaced and paragraphs e. and f. are added as follows: a. You must see to it that we are notified as soon as practicable of an "occurrence" or an offense, regardless of the amount, which may result in a claim. Knowledge of an "occurrence" or an offense by your "employee(s)" shall not, in itself, constitute knowledge to you unless one of your partners, members, "executive officers", directors, or managers has knowledge of the "occurrence" or offense. To the extent possible, notice should include: (1) How, when and where the "occurrence" or offense took place; (2) The names and addresses of any injured persons and witnesses; and (3) The nature and location of any injury or damage arising out of the "occurrence" or offense. e. If you report an "occurrence" to your workers compensation carrier that develops into a liability claim for which coverage is provided by the Coverage Form, failure to report such an "occurrence" to us at the time of the "occurrence" shall not be deemed a violation of paragraphs a., b., and c. above. However, you shall give written notice of this "occurrence" to us as soon you become aware that this "occurrence" may be a liability claim rather than a workers compensation claim. f. You must see to it that the following are done in the event of an actual or anticipated "covered recall" that may result in "product recall expense": (1) Give us prompt notice of any discovery or notification that "your product" must be withdrawn or recalled. Include a description of "your product" and the reason for the withdrawal or recall; (2) Cease any further release, shipment, consignment or any other method of distribution of like or similar products until it has been determined that all such products are free from defects that could be a cause of loss under the insurance. 16. UNINTENTIONAL FAILURE TO DISCLOSE HAZARDS Paragraph 6. Representations is deleted and replaced with the following: 6. Representations By accepting this policy, you agree: a. The statements in the Declarations are accurate and complete; b. Those statements are based upon representations you made to us; c. We have issued this policy in reliance upon your representations; and d. This policy is void in any case of fraud by you as it relates to this policy or any claim under this policy. We will not deny coverage under this coverage part if you unintentionally fail to disclose all hazards existing as of the inception date of this policy. You must report to us any knowledge of an error or omission in the description of any premises or operations intended to be covered by the Coverage Form as soon as practicable after its discovery. However, this provision does not affect our right to collect additional premium or exercise our right of cancellation or nonrenewal. Includes copyrighted material of Insurance Services Office, Inc. Page S of 10 CG 70 49 11 09 17. TRANSFER OF RIGHTS (BLANKET WAIVER OF SUBROGATION) Paragraph 8. Transfer of Rights Of Recovery Against Others To Us is deleted and replaced with the following: 8. If the insured has rights to recover all or part of any payment we have made under this Coverage Form, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request, the insured will bring "suit" or transfer those rights to us and help us enforce them. However, if the insured has waived rights to recover through a written contract, or if "your work" was commenced under a letter of intent or work order, subject to a subsequent reduction to writing with customers whose customary contracts require a waiver, we waive any right of recovery we may have under this Coverage Form. 18. EXTENDED NOTICE OF CANCELLATION AND NONRENEWAL Paragraph 2.b. of A. Cancellation of the COMMON POLICY CONDITIONS is deleted and replaced with the following: b. 60 days before the effective date of the cancellation if we cancel for any other reason. Under SECTION IV — COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 9. When We Do Not Renew is deleted and replaced with the following: 9. When We Do Not Renew If we decide not to renew this Coverage Part, we will mail or deliver to the first Named Insured shown in the Declarations written notice of the nonrenewal not less than 60 days before the expiration date. If notice is mailed, proof of mailing will be sufficient proof of notice. 19. MOBlLE EQUIPMENT REDEFINED Under SECTION V -DEFINITIONS, paragraph 12. "Mobile equipment", paragraph f. (1) does not apply to self- propelled vehicles of less than 1,000 pounds gross vehicle weight. 20. DEFINITIONS 1. SECTION V —DEFINITIONS, paragraph 4. "Coverage territory" is replaced by the following definition: "Coverage territory" means anywhere in the world with respect to liability arising out of "bodily injury," "property damage," or "personal and advertising injury," including "personal and advertising injury" offenses that take place through the Internet or similar electronic means of communication provided the insured's responsibility to pay damages is determined in a settlement to which we agree or in a "suit" on the merits, in the United States of America (including its territories and possessions), Puerto Rico and Canada. 2. SECTION V —DEFINITIONS is amended by the addition of the following definitions: "Covered recall" means a recall made necessary because you or a government body has determined that a known or suspected defect, deficiency, inadequacy, or dangerous condition in 'jrour product" has resulted or will result in "bodily injury" or "property damage". "Product Recall expenses" mean only reasonable and necessary extra costs, which result from or are related to the recall or withdrawal of "your product" for: a. Telephone and telegraphic communication, radio or television announcements, computer time and newspaper advertising; b. Stationery, envelopes, production of announcements and postage or facsimiles; c. Remuneration paid to regular employees for necessary overtime or authorized travel expense; d. Temporary hiring by you or by agents designated by you of persons, other than your regular employees, to perform necessary tasks; Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 9 of 10 e. Rental of necessary additional warehouse or storage space; f, Packaging of or transportation or shipping of defective products to the location you designate; and g. Disposal of "your products" that cannot be reused. Disposal expenses do not include: (1) Expenses that exceed the original cost of the materials incurred to manufacture or process such product; and (2) Expenses that exceed the cost of normal trash discarding or disposal, except as are necessary to avoid "bodily injury" or "property damage". "Specific Perils" means fire; lightning; explosion; windstorm or hail; smoke; aircraft or vehicles; riot or civil commotion; vandalism; leakage from fire extinguishing equipment; weight of snow, ice or sleet; or "water damage". "Water damage" means accidental discharge or leakage of water or steam as the direct result of the breaking or cracking of any part of a system or appliance containing water or steam. "Work contract" means a written agreement between you and one or more parties for work to be performed by you or on your behalf. Includes copyrighted material of Insurance Services Office, Inc. Page 10 of 10 CG 70 49 11 09 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADVANTAGE COMMERCIAL AUTOMOBILE BROAD FORM ENDORSEMENT This endorsement modifies insurance provided under the BUSINESS AUTO COVERAGE FORM With respect to coverage provided by this endorsement, the provisions of the Coverage Form apply unless modified by the endorsement. The premium for this endorsement is $ INCLUDED 1. EXTENDED CANCELLATION CONDITION COMMON POLICY CONDITIONS -CANCELLATION, Paragraph A.2. is replaced by the following: 2. We may cancel this policy by mailing or delivering to the first Named Insured written notice of cancellation at least: a. 10 days before the effective date of cancellation if we cancel for nonpayment of premium; or b. 60 days before the effective date of cancellation if we cancel for any other reason. 2. BROAD FORM INSURED SECTION II -LIABILITY COVERAGE A.1. WHO IS AN INSURED is amended by the addition of the following: d. Any organization you newly acquire or form, other than a partnership, joint venture or limited liability company, and over which you maintain ownership or a majority interest, will qualify as a Named Insured. However, (1) Coverage under this provision is afforded only until the end of the policy period; (2) Coverage does not apply to "accidents" or "loss" that occurred before you acquired or formed the organization; and (3) Coverage does not apply to an organization that is an "insured" under any other policy or would be an "insured" but for its termination or the exhausting of its limit of insurance. e. Any "employee" of yours using; (1) A covered "auto" you do not own, hire or borrow, or a covered "auto" not owned by the "employee" or a member of his or her household, while performing duties related to the conduct of your business or your personal affairs; or (2) An "auto" hired or rented under a contract or agreement in that "employee's" name, with your permission, while performing duties related to the conduct of your business. However, your "employee" does not qualify as an insured under this paragraph (2) while using a covered "auto" rented from you or from any member of the "employee's" household. f. Your members, if you are a limited liability company, while using a covered "auto" you do not own, hire, or borrow, while performing duties related to the conduct of your business or your personal affairs. g. Any person or organization with whom you agree in a written contract, written agreement or permit, to provide insurance such as is afforded under this policy, but only with respect to your covered "autos". This provision does not apply: (1) Unless the written contract or agreement is executed or the permit is issued prior to the "bodily injury" or "property damage"; Includes copyrighted material of Insurance Services Office, Inc. CA 71 15 1109 Page 1 of 5 (2) To any person or organization included as an insured by an endorsement or in the Declarations; or (3) To any lessor of "autos" unless: (a) The lease agreement requires you to provide direct primary insurance for the lessor; (b) The "auto" is leased without a driver; and (c) The lease had not expired. Leased "autos" covered under this provision will be considered covered "autos" you own and not covered "autos" you hire. h. Any legally incorporated organization or subsidiary in which you own more than 50% of the voting stock on the effective date of this endorsement. This provision does not apply to "bodily injury" or "property damage" for which an "insured" is also an insured under any other automobile policy or would be an insured under such a policy, but for its termination or the exhaustion of its limits of insurance, unless such policy was written to apply specifically in excess of this policy. 3. COVERAGE EXTENSIONS -SUPPLEMENTARY PAYMENTS Under SECTION II -LIABILITY COVERAGE, A.2.a. Supplementary Payments, paragraphs (2) and (4) are deleted and replaced with the following: (2) Up to $2500 for the cost of bail bonds (including bonds for related traffic law violations) required because of an "accident" we cover. We do not have to furnish these bonds. (4) All reasonable expenses incurred by the "insured" at our request, including actual loss of earnings up to $500 a day because of time off from work. 4. AMENDED FELLOW EMPLOYEE EXCLUSION SECTION It -LIABILITY COVERAGE, B. EXCLUSIONS, paragraph 5. Fellow Employee is deleted and replaced by the following: 5. Fellow Employee "Bodily injury" to: a. Any fellow "employee" of the "insured" arising out of and in the course of the fellow "employee's" employment or while performing duties related to the conduct of your business. However, this exclusion does not apply to your "employees" that are officers, managers, supervisors or above. Coverage is excess over any other collectible insurance. b. The spouse, child, parent, brother or sister of that fellow "employee" as a consequence of paragraph a. above. 5. HIRED AUTO PHYSICAL DAMAGE COVERAGE AND LOSS OF USE EXPENSE A. Under SECTION III -PHYSICAL DAMAGE COVERAGE, A. COVERAGE, the following is added: If any of your owned covered "autos" are covered for Physical Damage, we will provide Physical Damage coverage to "autos" that you or your "employees" hire or borrow, under your name or the "employee's" name, for the purpose of doing your work. We will provide coverage equal to the broadest physical damage coverage applicable to any covered "auto" shown in the Declarations, Item Three, Schedule of Covered Autos You Own, or on any endorsements amending this schedule. B. Under SECTION III -PHYSICAL DAMAGE COVERAGE, A.4. COVERAGE EXTENSIONS, paragraph b. Loss of Use Expenses is deleted and replaced with the following: b. Loss Of Use Expenses For Hired Auto Physical Damage, we will pay expenses for which an "insured" becomes legally responsible to pay for loss of use of a vehicle rented or hired without a driver, under a written rental contract or agreement. We will pay for loss of use expenses if caused by: Includes copyrighted material of Insurance Services Office, Inc. Page 2 of 5 CA 71 15 11 09 (1) Other than collision, only if the Declarations indicate that Comprehensive Coverage is provided for any covered "auto (2) Specified Causes of Loss, only if the Declarations indicate that Specified Causes Of Loss Coverage is provided for any covered "auto"; or (3) Collision, only if the Declarations indicate that Collision Coverage is provided for any covered "auto". However, the most we will pay for any expenses for loss of use is $30 per day, to a maximum of $2,000. C. Under SECTION IV —BUSINESS AUTO CONDITIONS, paragraph 5.b. Other Insurance is deleted and replaced by the following: b. For Hired Auto Physical Damage Coverage, the following are deemed to be covered "autos" you own: 1. Any covered "auto" you lease, hire, rent or borrow; and 2. Any covered "auto" hired or rented by your "employee" under a contract in that individual "employee's" name, with your permission, while performing duties related to the conduct of your business. However, any "auto" that is leased, hired, rented or borrowed with a driver is not a covered "auto", or is any "auto" you hire from any of your "employees", partners (if you are a partnership), members (if you are a limited liability company), or members of their households. 6. LOAN OR LEASE GAP COVERAGE Under SECTION III - PHYSICAL DAMAGE COVERAGE, A. COVERAGE, the following is added: If a covered "auto" is owned or leased and if we provide Physical Damage Coverage on it, we will pay, in the event of a covered total "loss", any unpaid amount due on the lease or loan for a covered "auto", less: (a) The amount paid under the Physical Damage Coverage Section of the policy: and (b) Any: (1) Overdue lease or loan payments including penalties, interest or other charges resulting from overdue payments at the time of the "loss"; (2) Financial penalties imposed under a lease for excessive use, abnormal wear and tear or high mileage; (3) Costs for extended warranties, Credit Life Insurance, Health, Accident or Disability Insurance purchased with the loan or lease; (4) Security deposits not refunded by a lessor; and (5) Carry-over balances from previous loans or leases. 7. RENTAL REIMBURSEMENT SECTION III - PHYSICAL DAMAGE COVERAGE, A. COVERAGE, paragraph 4. Coverage Extensions is deleted and replaced by the following: 4. Coverage Extensions (a) We will pay up to $75 per day to a maximum of $2000 for transportation expense incurred by you because of covered "loss". We will pay only for those covered "autos" for which you carry Collision Coverage or either Comprehensive Coverage or Specified Causes of Loss Coverage. We will pay for transportation expenses incurred during the period beginning 24 hours after the covered "loss" and ending, regardless of the policy's expiration, when the covered "auto" is returned to use or we pay for its "loss". This coverage is in addition to the otherwise applicable coverage you have on a covered "auto". No deductibles apply to this coverage. (b) This coverage does not apply while there is a spare or reserve "auto" available to you for your operation. Includes copyrighted material of Insurance Services Office, Inc. CA 71 15 11 09 Page 3 of 5 8. AIRBAG COVERAGE SECTION I11 -PHYSICAL DAMAGE, B. EXCLUSIONS, Paragraph 3. is deleted and replaced by the following: We will not pay for "loss" caused by or resulting from any of the following unless caused by other "loss" that is covered by this insurance: a. Wear and tear, freezing, mechanical or electrical breakdown. However, this exclusion does not include the discharge of an airbag. b. Blowouts, punctures or other road damage to tires. 9. GLASS REPAIR- WAIVER OF DEDUCTIBLE SECTION III -PHYSICAL DAMAGE COVERAGE, D. DEDUCTIBLE is amended to add the following: No deductible applies to glass damage if the glass is repaired rather than replaced. 10. COLLISION COVERAGE — WAIVER OF DEDUCTIBLE SECTION III -PHYSICAL DAMAGE COVERAGE, D. DEDUCTIBLE is amended to add the following: When there is a "loss" to your covered "auto" insured for Collision Coverage, no deductible will apply if the "loss" was caused by a collision with another "auto" insured by us. 11. KNOWLEDGE OF ACCIDENT SECTION IV -BUSINESS AUTO CONDITIONS, A. LOSS CONDITIONS, 2. DUTIES IN THE EVENT OF ACCIDENT, CLAIM, SUIT OR LOSS, paragraph a. is deleted and replaced by the following: a. You must see to it that we are notified as soon as practicable of an "accident", claim, "suit" or "loss". Knowledge of an "accident", claim, "suit" or "loss" by your "employees" shall not, in itself, constitute knowledge to you unless one of your partners, executive officers, directors, managers, or members (if you are a limited liability company) has knowledge of the "accident", claim, "suit" or "loss". Notice should include: (1) How, when and where the "accident' or "loss" occurred; (2) The "insured's" name and address; and (3) To the extent possible, the names and addresses of any injured persons and witnesses. 12. TRANSFER OF RIGHTS (BLANKET WAIVER OF SUBROGATION) SECTION IV -BUSINESS AUTO CONDITIONS A.S. TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US is deleted and replaced by the following: If any person or organization to or for whom we make payment under this Coverage Form has rights to recover damages from another, those rights are transferred to us. That person or organization must An everything necessary to secure our rights and must do nothing after "accident" or "loss" to impair them. However, if the insured has waived rights to recover through a written contract, or if your work was commenced under a letter of intent or work order, subject to a subsequent reduction in writing with customers whose customary contracts require a waiver, we waive any right of recovery we may have under this Coverage Form, 13. UNINTENTIONAL FAILURE TO DISCLOSE HAZARDS SECTION IV -BUSINESS AUTO CONDITIONS, B. GENERAL CONDITIONS, 2. CONCEALMENT, MISREPRESENTATION OR FRAUD is amended by the addition of the following: We will not deny coverage under this Coverage Form if you unintentionally fail to disclose all hazards existing as of the inception date of this policy. You must report to us any knowledge of an error or omission in your representations as soon as practicable after its discovery. This provision does not affect our right to collect additional premium or exercise our right of cancellation or non -renewal. Includes copyrighted material of Insurance Services Office, Inc. Page 4 of 5 CA 71 15 11 09 14. BLANKET COVERAGE FOR CERTAIN OPERATIONS IN CONNECTION WITH RAILROADS When required by written contract or written agreement, the definition of "insured contract" is amended as follows: The exception contained in paragraph H.3. relating to construction or demolition operations on or within 50 feet of a railroad; and Paragraph H.a. are deleted with respect to the use of a covered "auto" in operations for, or affecting, a railroad. Includes copyrighted material of Insurance Services Office, Inc. CA 71 15 11 09 Page 5 of 5 COMMERCIAL LIABILITY UMBRELLA CU 00 01 0413 COMMERCIAL LIABILITY UMBRELLA COVERAGE FORM Various provisions in this policy restrict coverage. Read the entire policy carefully to determine rights, duties and what is and is not covered. Throughout this policy the words "you" and "your" refer to the Named Insured shown in the Declarations, and any other person or organization qualifying as a Named Insured under this policy. The words "we", "us" and "our" refer to the company providing this insurance. The word "insured" means any person or organization qualifying as such under Section II — Who Is An Insured. Other words and phrases that appear in quotation marks have special meaning. Refer to Section V — Definitions. SECTION I — COVERAGES COVERAGE A — BODILY INJURY AND PROPERTY DAMAGE LIABILITY 1. Insuring Agreement a. We will pay on behalf of the insured the "ultimate net loss" in excess of the "retained limit" because of "bodily injury" or "property damage" to which this insurance applies. We will have the right and duty to defend the insured against any "suit" seeking damages for such "bodily injury" or "property damage" when the "underlying insurance" does not provide coverage or the limits of "underlying insurance" have been exhausted. When we have no duty to defend, we will have the right to defend, or to participate in the defense of, the insured against any other "suit" seeking damages to which this insurance may apply. However, we will have no duty to defend the insured against any "suit" seeking damages for "bodily injury" or "property damage" to which this insurance does not apply. At our discretion, we may investigate any "occurrence" that may involve this insurance and settle any resultant claim or "suit" for which we have the duty to defend. But: (1) The amount we will pay for the "ultimate net loss" is limited as described in Section III — Limits Of Insurance; and (2) Our right and duty to defend ends when we have used up the applicable limit of insurance in the payment of judgments or settlements under Coverages A or B. No other obligation or liability to pay sums or perform acts or services is covered unless explicitly provided for under Supplementary Payments — Coverages A and B. b. This insurance applies to "bodily injury" or "property damage" that is subject to an applicable "retained limit". If any other limit, such as a sublimit, is specified in the "underlying insurance", this insurance does not apply to "bodily injury" or "property damage" arising out of that exposure unless that limit is specified in the Declarations under the Schedule of "underlying insurance". c. This insurance applies to "bodily injury" and "property damage" only if: (1) The "bodily injury" or "property damage" is caused by an "occurrence" that takes place in the "coverage territory"; (2) The "bodily injury" or "property damage" occurs during the policy period; and (3) Prior to the policy period, no insured listed under Paragraph 1.a. of Section II —Who Is An Insured and no "employee" authorized by you to give or receive notice of an "occurrence" or claim, knew that the "bodily injury" or "property damage" had occurred, in whole or in part. If such a listed insured or authorized "employee" knew, prior to the policy period, that the "bodily injury" or "property damage" occurred, then any continuation, change or resumption of such "bodily injury" or "property damage" during or after the policy period will be deemed to have been known prior to the policy period. d. "Bodily injury" or "property damage" which occurs during the policy period and was not, prior to the policy period, known to have occurred by any insured listed under Paragraph 1.a. of Section II — Who Is An Insured or any "employee" authorized by you to give or receive notice of an "occurrence" or claim, includes any continuation, change or resumption of that "bodily injury" or "property damage" after the end of the policy period. CU 00 01 0413 ©Insurance Services Office, Inc.,2012 Page 1 of 18 e. "Bodily injury" or "property damage" will be deemed to have been known to have occurred at the earliest time when any insured listed under Paragraph 1.a. of Section II — Who Is An Insured or any "employee" authorized by you to give or receive notice of an "occurrence" or claim: (1) Reports all, or any part, of the "bodily injury" or "property damage" to us or any other insurer; (2) Receives a written or verbal demand or claim for damages because of the "bodily injury" or "property damage", or (3) Becomes aware by any other means that "bodily injury" or "property damage" has occurred or has begun to occur. f. Damages because of "bodily injury" include damages claimed by any person or organization for care, loss of services or death resulting at any time from the "bodily injury". 2, Exclusions This insurance does not apply to: a. Expected Or Intended Injury "Bodily injury" or "property damage" expected or intended from the standpoint of the insured. This exclusion does not apply to "bodily injury" resulting from the use of reasonable force to protect persons or property. b. Contractual Liability "Bodily injury" or "property damage" for which the insured is obligated to pay damages by reason of the assumption of liability in a contract or agreement. This exclusion does not apply to liability for damages: (1) That the insured would have in the absence of the contract or agreement; or (2) Assumed in a contract or agreement that is an "insured contract", provided the "bodily injury" or "property damage" occurs subsequent to the execution of the contract or agreement. Solely for the purposes of liability assumed in an "insured contract", reasonable attorneys' fees and necessary litigation expenses incurred by or for a party other than an insured are deemed to be damages because of "bodily injury" or "property damage", provided: (a) Liability to such party for, or for the cost of, that parry's defense has also been assumed in the same "insured contract'; and (b) 5uch attorneys' fees and litigation expenses are for defense of that party against a civil or alternative dispute resolution proceeding in which damages to which this insurance applies are alleged. c. Liquor Liability "Bodily injury" or "property damage" for which any insured may be held liable by reason of: (1) Causing or contributing to the intoxication of any person; (2) The furnishing of alcoholic beverages to a person under the legal drinking age or under the influence of alcohol; or (3) Any statute, ordinance or regulation relating to the sale, gift, distribution or use of alcoholic beverages. This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in: (a) The supervision, hiring, employment, training or monitoring of others by that I nsured; or (b) Providing or failing to provide transportation with respect to any person that may be under the influence of alcohol; if the "occurrence" which caused the "bodily injury" or "property damage" involved that which is described in Paragraph (1), (2) or (3) above. However, this exclusion applies only if you are in the business of manufacturing, distributing, selling, serving or furnishing alcoholic beverages. For the purposes of this exclusion, permitting a person to bring alcoholic beverages on your premises, for consumption on your premises, whether or not a fee is charged or a license is required for such activity, is not by itself considered the business of selling, serving or furnishing alcoholic beverages. This exclusion does not apply to the extent that valid "underlying insurance" for the liquor liability risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury" and " "property damage". To the extent this exclusion does not apply, the insurance provided under this Coverage Part for the liquor liability risks described above will follow the same provisions, exclusions and limitations that are contained in the applicable "underlying insurance", unless otherwise directed by this insurance. Page 2 of 18 ®Insurance Services Office, Inc.,2012 CU 00 01 0413 d. Workers' Compensation And Similar Laws Any obligation of the insured under a workers' compensation, disability benefits or unemployment compensation law or any similar law. e. ERISA Any obligation of the insured under the Employee Retirement Income Security Act of 1974 (ERISA), and any amendments thereto or any similar federal, state or local statute. f. Auto Coverages (1) "Bodily injury" or "property damage" arising out of the ownership, maintenance or use of any "auto" which is not a "covered auto'; or (2) Any loss, cost or expense payable under or resulting from any first -party physical damage coverage; no-fault law; personal injury protection or auto medical payments coverage; or uninsured or underinsured motorist law. g. Employer's Liability "Bodily injury" to: (1) An "employee" of the insured arising out of and in the course of: (a) Employment by the insured; or (b) Performing duties related to the conduct of the insured's business; or (2) The spouse, child, parent, brother or sister of that "employee" as a consequence of Paragraph (1) above. This exclusion applies whether the insured may be liable as an employer or in any other capacity, and to any obligation to share damages with or repay someone else who must pay damages because of the injury. This exclusion does not apply to liability assumed by the insured under an "insured contract". With respect to injury arising out of a "covered auto", this exclusion does not apply to "bodily injury" to domestic "employees" not entitled to workers' compensation benefits. For the purposes of this insurance, a domestic "employee" is a person engaged in household or domestic work performed principally in connection with a residence premises. This exclusion does not apply to the extent that valid "underlying insurance" for the employer's liability risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury". To the extent this exclusion does not apply, the insurance provided under this Coverage Part for the employer's liability risks described above will follow the same provisions, exclusions and limitations that are contained in the applicable "underlying insurance", unless otherwise directed by this insurance. h. Employment -related Practices "Bodily injury" to: (1) A person arising out of any: (a) Refusal to employ that person; (b) Termination of that person's employment; or (c) Employment -related practices, policies, acts or omissions, such as coercion, demotion, evaluation, reassignment, discipline, defamation, harassment, humiliation, discrimination or malicious prosecution directed at that person; or (2) The spouse, child, parent, brother or sister of that person as a consequence of "bodily injury" to that person at whom any of the employment -related practices described in Paragraph (a), (b), or (c) above is directed. This exclusion applies whether the injury - causing event described in Paragraph (a), (b) or (c) above occurs before employment, during employment or after employment of that person. This exclusion applies whether the insured may be liable as an employer or in any other capacity, and to any obligation to share damages with or repay someone else who must pay damages because of the injury. i. Pollution (1) "Bodily injury" or "property damage" which would not have occurred in whole or part but for the actual, alleged or threatened discharge, dispersal, seepage, migration, release or escape of "pollutants" at any time; or (2) "Pollution cost or expense". CU 00 01 0413 ©Insurance Services Office, Inc.,2012 Page 3 of 18 This exclusion does not apply if valid "underlying insurance" for the pollution liability risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury" and "property damage". To the extent this exclusion does not apply, the insurance provided under this Coverage Part for the pollution risks described above will foHow the same provisions, exclusions and limitations that are contained in the applicable "underlying insurance", unless otherwise directed by this insurance. j. Aircraft Or Watercraft "Bodily injury" or "property damage" arising out of the ownership, maintenance, use or entrustment to others of any aircraft or watercraft owned or operated by or rented or loaned to any insured. Use includes operation and "loading or unloading". This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by that insured, if the "occurrence" which caused the "bodily injury" or "property damage" involved the ownership, maintenance, use or entrustment to others of any aircraft or watercraft that is owned or operated by or rented or loaned to any insured. This exclusion does not apply to: (1) A watercraft while ashore on premises you own or rent; (2) A watercraft you do not own that is: (a) Less than 50 feet long; and (b) Not being used to carry persons or property for a charge; (3) Liability assumed under any "insured contract" for the ownership, maintenance or use of aircraft or watercraft; (4) The extent that valid "underlying insurance" for the aircraft or watercraft liability risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury" or "property damage". To the extent this exclusion does not apply, the insurance provided under this Coverage Part for the aircraft or watercraft risks described above will follow the same provisions, exclusions and limitations that are contained in the "underlying insurance", unless otherwise directed by this insurance; or (5) Aircraft that is: (a) Chartered by, loaned to, or hired by you with a paid crew; and (b) Not owned by any insured. k. Racing Activities "Bodily injury" or "property damage" arising out of the use of "mobile equipment" or "autos" in, or while in practice for, or while being prepared for, any prearranged professional or organized racing, speed, demolition, or stunting activity or contest. I. War "Bodily injury" or "property damage", however caused, arising, directly or indirectly, out of: (1) War, including undeclared or civil war; (2) Warlike action by a military force, including action in hindering or defending against an actual or expected attack, by any government, sovereign or other authority using military personnel or other agents; or (3) Insurrection, rebellion, revolution, usurped power, or action taken by governmental authority in hindering or defending against any of these. m. Damage To Property "Property damage" to: (1) Property: (a) You own, rent, or occupy, including any costs or expenses incurred by you, or any other person, organization or entity, for repair, replacement, enhancement, restoration or maintenance of such property for any reason, including prevention of injury to a person or damage to another's property: or (b) Owned or transported by the insured and arising out of the ownership, maintenance or use of a "covered auto". (2) Premises you sell, give away or abandon, if the "property damage" arises out of any part of those premises; (3) Property loaned to you; (4) Personal property in the care, custody or control of the insured; (5) That particular part of real property on which you or any contractors or subcontractors working directly or indirectly on your behalf are performing operations, if the "property damage" arises out of those operations; or Page 4 of 18 ©Insurance Services Office, Inc.,2012 CU 00 01 0413 (6I That particular part of any property that must be restored, repaired or replaced because "your work" was incorrectly performed on it. Paragraph (2) of this exclusion does not apply if the premises are "your work" and were never occupied, rented or held for rental by you. Paragraphs (1)(b), (3), (4), (5) and (6) of this exclusion do not apply to liability assumed under a sidetrack agreement, Paragraphs (3) and (4) of this exclusion do not apply to liability assumed under a written Trailer Interchange agreement. Paragraph (6) of this exclusion does not apply to "property damage" included in the "products - completed operations hazard". n. Damage To Your Product "Property damage" to "your product" arising out of it or any part of it. o. Damage To Your Work "Property damage" to "your work" arising out of it or any part of it and included in the "products - completed operations hazard". This exclusion does not apply if the damaged work or the work out of which the damage arises was performed on your behalf by a subcontractor. p. Damage To Impaired Property Or Property Not Physically Injured "Property damage" to "impaired property" or property that has not been physically injured, arising out of: (1) A defect, deficiency, inadequacy or dangerous condition in "your product" or "your work'; or (2) A delay or failure by you or anyone acting on your behalf to perform a contract or agreement in accordance with its terms. This exclusion does not apply to the loss of use of other property arising out of sudden and accidental physical injury to "your product" or "your work" after it has been put to its intended use. q. Recall Of Products, Work Or Impaired Property Damages claimed for any loss, cost or expense incurred by you or others for the loss of use, withdrawal, recall, inspection, repair, replacement, adjustment, removal or disposal of: (1) "Your product"; (2) "Your work"; or (3) "Impaired property"; if such product, work, or property is withdrawn or recalled from the market or from use by any person or organization because of a known or suspected defect, deficiency, inadequacy or dangerous condition in it. r. Personal And Advertising Injury "Bodily injury" arising out of "personal and advertising injury". s. Professional Services "Bodily injury" or "property damage" due to rendering of or failure to render any professional service. This includes but is not ted to: (1) Legal, accounting or advertising services; (2) Preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings or specifications; (3) Inspection, supervision, quality control, architectural or engineering activities done by or for you on a project on which you serve as construction manager; (4) Engineering services, including related supervisory or inspection services; (5) Medical, surgical, dental, X-ray or nursing services treatment, advice or instruction; (6) Any health or therapeutic service treatment, advice or instruction; (7) Any service, treatment, advice or instruction for the purpose of appearance or skin enhancement, hair removal or replacement, or personal grooming or therapy, (8) Any service, treatment, advice or instruction relating to physical fitness, including service, treatment, advice or instruction in connection with diet, cardiovascular fitness, bodybuilding or physical training programs; (9) Optometry or optical or hearing aid services including the prescribing, preparation, fitting, demonstration or distribution of ophthalmic lenses and similar products or hearing aid devices; (10) Body piercing services; (11) Services in the practice of pharmacy; (12) Law enforcement or firefighting services; and (13) Handling, embalming, disposal, burial, cremation or disinterment of dead bodies. CU 00 01 0413 ©Insurance Services Office, Inc.,2012 Page 5 of 18 This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by that insured, if the "occurrence" which caused the "bodily injury" or "property damage", involved the rendering of or failure to render any professional service. t. Electronic Data Damages arising out of the loss of, loss of use of, damage to, corruption of, inability to access or inability to manipulate electronic data. However, this exclusion does not apply to liability for damages because of "bodily injury". As used in this exclusion, electronic data means information, facts or programs stored as or on, created or used on, or transmitted to or from computer software, including systems and applications software, hard or floppy disks, CD- ROMs, tapes, drives, cells, data processing devices or any other media which are used with electronically controlled equipment. This exclusion does not apply if valid "underlying insurance" for the electronic data risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury" and "property damage". The insurance provided under this Coverage Part will follow the same provisions, exclusions and limitations that are contained in the applicable "underlying insurance", unless otherwise directed by this insurance. u. Recording And Distribution Of Material Or Information In Violation Of Law "Bodily injury" or "property damage" arising directly or indirectly out of any action or omission that violates or is alleged to violate: (1) The Telephone Consumer Protection Act (TCPA), including any amendment of or addition to such law; (2) The CAN-SPAM Act of 2003, including any amendment of or addition to such law; (3) The Fair Credit Reporting Act (FCRA), and any amendment of or addition to such law, including the Fair and Accurate Credit Transactions Act (FACTA), or (4) Any federal, state or local statute, ordinance or regulation, other than the TCPA, CAN-SPAM Act of 2003 or FCRA and their amendments and additions, that addresses, prohibits, or limits the printing, dissemination, disposal, collecting, recording, sending, transmitting, communicating or distribution of material or information. COVERAGE B —PERSONAL AND ADVERTISING INJURY LIABILITY 1. Insuring Agreement a. We will pay on behalf of the insured the "ultimate net loss" in excess of the "retained limit" because of "personal and advertising injury" to which this insurance applies. We will have the right and duty to defend the insured against any "suit" seeking damages for such "personal and advertising injury" when the "underlying insurance" does not provide coverage or the limits of "underlying insurance" have been exhausted. When we have no duty to defend, we will have the right to defend, or to participate in the defense of, the insured against any other "suit" seeking damages to which this insurance may apply. However, we will have no duty to defend the insured against any "suit" seeking damages for "personal and advertising injury" to which this insurance does not apply. At our discretion, we may investigate any offense that may involve this insurance and settle any resultant claim or "suit" for which we have the duty to defend. But: (1) The amount we will pay for the "ultimate net loss" is limited as described in Section III — Limits Of Insurance; and (2) Our right and duty to defend end when we have used up the applicable limit of insurance in the payment of judgments or settlements under Coverages A or B. No other obligation or liability to pay sums or perform acts or services is covered unless explicitly provided for under Supplementary Payments — Coverages A and B. b. This insurance applies to "personal and advertising injury" that is subject to an applicable "retained limit". If any other limit, such as a sublimit, is specified in the "underlying insurance", this insurance does not apply to "personal and advertising injury" arising out of that exposure unless that limit is specified in the Declarations under the Schedule of "underlying insurance". c. This insurance applies to "personal and advertising injury" caused by an offense arising out of your business but only if the offense was committed in the "coverage territory" during the policy period. Page 6 of 18 ©Insurance Services Office, Inc.,2012 CU 00 01 0413 2. Exclusions This insurance does not apply to: a. "Personal and advertising injury": (1) Knowing Violation Of Rights Of Another Caused by or at the direction of the insured with the knowledge that the act would violate the rights of another and would inflict "personal and advertising injury". (2) Material Published With Knowledge Of Falsity Arising out of oral or written publication, in any manner, of material, if done by or at the direction of the insured with knowledge of its falsity. (3) Material Published Prior To Policy Period Arising out of oral or written publication, in any manner, of material whose first publication took place before the beginning of the policy period. (4) Criminal Acts Arising out of a criminal act committed by or at the direction of the insured. (5) Contractual Liability For which the insured has assumed liability in a contract or agreement. This exclusion does not apply to: (a) Liability for damages that the insured would have in the absence of the contract or agreement. (b) Liability for false arrest, detention or imprisonment assumed in a contract or agreement. (6) Breach Of Contract Arising out of a breach of contract, except an implied contract to use another's advertising idea in your "advertisement". (7) Quality Or Performance Of Goods — Failure To Conform To Statements Arising out of the failure of goods, products or services to conform with any statement of quality or performance made in your "advertisement". (8) Wrong Description Of Prices Arising out of the wrong description of the price of goods, products or services stated in your "advertisement". (9) Infringement Of Copyright, Patent, Trademark Or Trade Secret Arising out of the infringement of copyright, patent, trademark, trade secret or other intellectual property rights. Under this exclusion, such other intellectual property rights do not include the use of another's advertising idea in your "advertisement". However, this exclusion does not apply to infringement, in your "advertisement", of copyright, trade dress or slogan. (10) Insureds In Media And Internet Type Businesses Committed by an insured whose business is: (a) Advertising, broadcasting, publishing or telecasting; (b) Designing or determining content of web sites for others; or (c) An Internet search, access, content or service provider. However, this exclusion does not apply to Paragraphs 14.a., b. and c. of "personal and advertising injury" under the Definitions section. For the purposes of this exclusion, the placing of frames, borders or links, or advertising, for you or others anywhere on the Internet, is not by itself, considered the business of advertising, broadcasting, publishing or telecasting. (11) Electronic Chatrooms Or Bulletin Boards Arising out of an electronic chatroom or bulletin board the insured hosts, owns, or over which the insured exercises control. (12) Unauthorized Use Of Another's Name Or Product Arising out of the unauthorized use of another's name or product in your e-mail address, domain name or metatag, or any other similar tactics to mislead another's potential customers. (13) Pollution Arising out of the actual, alleged or threatened discharge, dispersal, seepage, migration, release or escape of "pollutants" at any time. CU 00 01 0413 ©Insurance Services Office, Inc.,2012 Page 7 of 18 (14) Employment -related Practices To: (a) A person arising out of any: (i) Refusal to employ that person; (ii) Termination of that person's employment; or (iii) Employment -related practices, policies, acts or omissions, such as coercion, demotion, evaluation, reassignment, discipline, defamation, harassment, humiliation, discrimination or malicious prosecution directed at that person; or (b) The spouse, child, parent, brother or sister of that person as a consequence of "personal and advertising injury" to that person at whom any of the employment -related practices described in Paragraph (i), (ii) or (Ili) above is directed. This exclusion applies whether the injury - causing event described in Paragraph (i), (ii) or (Ili) above occurs before employment, during employment or after employment of that person. This exclusion applies whether the insured may be liable as an employer or in any other capacity, and to any obligation to share damages with or repay someone else who must pay damages because of the injury. (15) Professional5ervices Arising out of the rendering of or failure to render any professional service. This includes but is not limited to: (a) Legal, accounting or advertising services; (b) Preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings or specifications; (c) Inspection, supervision, quality control, architectural or engineering activities done by or for you on a project on which you serve as construction manager; (d) Engineering services, including related supervisory or inspection services; (e) Medical, surgical, dental, X-ray or nursing services treatment, advice or instruction; (f) Any health or therapeutic service treatment, advice or instruction, (g) Any service, treatment, advice or instruction for the purpose of appearance or skin enhancement, hair removal or replacement, or personal grooming or therapy; (h) Any service, treatment, advice or instruction relating to physical fitness, including service, treatment, advice or instruction in connection with diet, cardiovascular fitness, bodybuilding or physical training programs; (i) Optometry or optical or hearing aid services including the prescribing, preparation, fitting, demonstration or distribution of ophthalmic lenses and similar products or hearing aid devices; Q) Body piercing services; (k) Services in the practice of pharmacy; (I) Law enforcement or firefighting services; and (m) Handling, embalming, disposal, burial, cremation or disinterment of dead bodies. This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by that insured, if the offense which caused the "personal and advertising ry", involved the rendering of or failure to render any professional service. (16) War However caused, arising, directly or indirectly, out of: (a) War, including undeclared or civil war; (b) Warlike action by a military force, including action in hindering or defending against an actual or expected attack, by any government, sovereign or other authority using military personnel or other agents; or (c) Insurrection, rebellion, revolution, usurped power, or action taken by governmental authority in hindering or defending against any of these. Page 8 of 18 ©Insurance Services Office, Inc.,2012 CU 00 01 0413 (17) Recording And Distribution Of Material Or Information In Violation Of Law Arising directly or indirectly out of any action or omission that violates or is alleged to violate: (a) The Telephone Consumer Protection Act (TCPA), including any amendment of or addition to such law; (b) The CAWSPAM Act of 2003, including any amendment of or addition to such law; (c) The Fair Credit Reporting Act (FCRA), and any amendment of or addition to such law, including the Fair and Accurate Credit Transactions Act (FACTA); or (d) Any federal, state or local statute, ordinance or regulation, other than the TCPA, CAN-SPAM Act of 2003 or FCRA and their amendments and additions, that addresses, prohibits, or limits the printing, dissemination, disposal, collecting, recording, sending, transmitting, communicating or distribution of material or information. b. "Pollution cost or expense". SUPPLEMENTARY PAYMENTS — COVERAGES A AND B 1. We will pay, with respect to any claim we investigate or settle, or any "suit" against an insured we defend, when the duty to defend exists: a. All expenses we incur. b. Up to $2,000 for cost of bail bonds (including bonds for related traffic law violations) required because of an "occurrence" we cover. We do not have to furnish these bonds. c. The cost of bonds to release attachments, but only for bond amounts within the applicable limit of insurance. We do not have to furnish these bonds. d, All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or "suit", including actual loss of earnings up to $250 a day because of time off from work. e. All court costs taxed against the insured in the "suit". However, these payments do not include attorneys' fees or attorneys' expenses taxed against the insured. f. Prejudgment interest awarded against the insured on that part of the judgment we pay. If we make an offer to pay the applicable limit of insurance, we will not pay any prejudgment interest based on that period of time after the offer. g. All interest on the full amount of any judgment that accrues after entry of the judgment and before we have paid, offered to pay, or deposited in court the part of the judgment that is within the applicable limit of insurance. These payments will not reduce the limits of insurance. Z. When we have the right but not the duty to defend the insured and elect to participate in the defense, we will pay our own expenses but will not contribute to the expenses of the insured or the "underlying insurer". 3. If we defend an insured against a "suit" and an indemnitee of the insured is also named as a party to the "suit", we will defend that indemnitee if all of the following conditions are met: a. The "suit" against the indemnitee seeks damages for which the insured has assumed the liability of the indemnitee in a contract or agreement that is an "insured contract"; b. This insurance applies to such liability assumed by the insured; c. The obligation to defend, or the cost of the defense of, that indemnitee, has also been assumed by the insured in the same "insured contract"; d. The allegations in the "suit" and the information we know about the "occurrence" are such that no conflict appears to exist between the interests of the insured and the interests of the indemnitee; e. The indemnitee and the insured ask us to conduct and control the defense of that indemnitee against such "suit" and agree that we can assign the same counsel to defend the insured and the indemnitee; and f. The indemnitee: (1) Agrees in writing to: (a) Cooperate with us in the investigation, settlement or defense of the "suit' (b) Immediately send us copies of any demands, notices, summonses or legal papers received in connection with the "suit' (c) Notify any other insurer whose coverage is available to the indemnitee; and CU 00 01 0413 ©Insurance Services Office, Inc.,2012 Page 9 of 18 (d) Cooperate with us with respect to coordinating other applicable insurance available to the indemnitee; and (2) Provides us with written authorization to: (a) Obtain records and other information related to the "suit"; and (b) Conduct and control the defense of the indemnitee in such "suit". So long as the above conditions are met, attorneys' fees incurred by us in the defense of that indemnitee, necessary litigation expenses incurred by us and necessary litigation expenses incurred by the indemnitee at our request will be paid as Supplementary Payments. Notwithstanding the provisions of Paragraph 2.b.(2) of Section I — Coverage A — Bodily Injury And Property Damage Liability, such payments will not be deemed to be damages for "bodily injury" and "property damage" and will not reduce the limits of insurance. Our obligation to defend an insured's indemnitee and to pay for attorneysfees and necessary litigation expenses as Supplementary Payments ends when we have used up the applicable limit of insurance in the payment of judgments or settlements or the conditions set forth above, or the terms of the agreement described in Paragraph If. above, are no longer met. SECTION II — WHO IS AN INSURED 1. Except for liability arising out of the ownership, maintenance or use of "covered autos": a. If you are designated in the Declarations as: (1) An individual, you and your spouse are insureds, but only with respect to the conduct of a business of which you are the sole owner. (2) A partnership or joint venture, you are an insured. Your members, your partners, and their spouses are also insureds, but only with respect to the conduct of your business. (3) A limited liability company, you are an insured. Your members are also insureds, but only with respect to the conduct of your business. Your managers are insureds, but only with respect to their duties as your managers. (4) An organization other than a partnership, joint venture or limited liability company, you are an insured. Your "executive officers" and directors are insureds, but only with respect to their duties as your officers or directors. Your stockholders are also insureds, but only with respect to their liability as stockholders. (5) A trust, you are an insured. Your trustees are also insureds, but only with respect to their duties as trustees. b. Each of the following is also an insured: (1) Your "volunteer workers" only while performing duties related to the conduct of your business, or your "employees", other than either your "executive officers" (if you are an organization other than a partnership, joint venture or limited liability company) or your managers (if you are a limited liability company), but only for acts within the scope of their employment by you or while performing duties related to the conduct of your business. However, none of these "employees" or "volunteer workers" are insureds for: (a) "Bodily injury" or "personal and advertising injury": (1) To you, to your partners or members (if you are a partnership or joint venture), to your members (if you are a limited liability company), to a co - "employee" in the course of his or her employment or performing duties related to the conduct of your business or to your other "volunteer workers" while performing duties related to the conduct of your business; (ii) To the spouse, child, parent, brother or sister of that co -"employee" or "volunteer worker" as a consequence of Paragraph (a)(i) above; or (iii) For which there is any obligation to share damages with or repay someone else who must pay damages because of the injury described in Paragraph (a)(i) or (ii) above. (b) "Property damage" to property: (i) Owned, occupied or used by; (ii) Rented to, in the care, custody or control of, or over which physical control is being exercised for any purpose by; you, any of your "employees", "volunteer workers", any partner or member (if you are a partnership or joint venture), or any member (if you are a limited liability company). (2) Any person (other than your "employee" or "volunteer worker"), or any organization while acting as your real estate manager. Page 10 of 18 ©Insurance Services Office, Inc.,2012 CU 00 01 0413 (3) Any person or organization having proper temporary custody of your property if you die, but only: (a) With respect to liability arising out of the maintenance or use of that property; and (b) Until your legal representative has been appointed. (4) Your legal representative if you die, but only with respect to duties as such. That representative will have all your rights and duties under this Coverage Part. c. Any organization you newly acquire or form, other than a partnership, joint venture or limited liability company, and over which you maintain ownership or majority interest, will qualify as a Named Insured if there is no other similar insurance available to that organization. However: (1) Coverage under this provision is afforded only until the 90th day after you acquire or form the organization or the end of the policy period, whichever is earlier; (2) Coverage A does not apply to "bodily injury" or "property damage" that occurred before you acquired or formed the organization; and (3) Coverage B does not apply to "personal and advertising injury" arising out of an offense committed before you acquired or formed the organization. 2. Only with respect to liability arising out of the ownership, maintenance or use of "covered autos": a. You are an insured. b. Anyone else while using with your permission a "covered auto" you own, hire or borrow is also an insured except: (1) The owner or anyone else from whom you hire or borrow a "covered auto". This exception does not apply if the "covered auto" is a trailer or semitrailer connected to a "covered auto" you own. (2) Your "employee" if the "covered auto" is owned by that "employee" or a member of his or her household. (3) Someone using a "covered auto" while he or she is working in a business of selling, servicing, repairing, parking or storing "autos" unless that business is yours. (4) Anyone other than your "employees", partners (if you are a partnership), members (if you are a limited liability company), or a lessee or borrower or any of their "employees", while moving property to or from a "covered auto". (5) A partner (if you are a partnership), or a member (if you are a limited liability company) for a "covered auto" owned by him or her or a member of his or her household. (6) "Employees" with respect to "bodily injury" to: (a) Any fellow "employee" of the insured arising out of and in the course of the fellow "employee's" employment or while performing duties related to the conduct of your business; or (b) The spouse, child, parent, brother or sister of that fellow "employee" as a consequence of Paragraph (a) above. c. Anyone liable for the conduct of an insured described above is also an insured, but only to the extent of that liability. 3. Any additional insured under any policy of "underlying insurance" will automatically be an insured under this insurance. Subject to Section III —Limits Of Insurance, if coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: a. Required by the contract or agreement, less any amounts payable by any "underlying insurance"; or b. Available under the applicable Limits of Insurance shown in the Declarations: whichever is less. Additional insured coverage provided by this insurance will not be broader than coverage provided by the "underlying insurance". No person or organization is an insured with respect to the conduct of any current or past partnership, joint venture or limited liability company that is not shown as a Named Insured in the Declarations. GU 00 01 0413 ©Insurance Services Office, Inc.,2012 Page 11 of 18 SECTION III —LIMITS OF INSURANCE 1. The Limits of Insurance shown in the Declarations and the rules below fix the most we will pay regardless of the number of: a. Insureds; b. Claims made, "suits" brought, or number of vehicles involved; or c. Persons or organizations making claims or bringing "suits". 2. The Aggregate Limit is the most we will pay for the sum of all "ultimate net loss" under: a. Coverage A, except "ultimate net loss" because of "bodily injury" or "property damage" arising out of the ownership, maintenance or use of a "covered auto"; and b. Coverage B. 3. Subject to Paragraph 2. above, the Each Occurrence Limit is the most we will pay for the sum of all "ultimate net loss" under Coverage A because of all "bodily injury" and "property damage" arising out of any one "occurrence". 4. Subject to Paragraph 2. above, the Personal And Advertising Injury Limit is the most we will pay under Coverage B for the sum of all "ultimate net loss" because of all "personal and advertising injury" sustained by any one person or organization. 5. If there is "underlying insurance" with a policy period that is nonconcurrent with the policy period of this Commercial Liability Umbrella Coverage Part, the "retained limit(s)" will only be reduced or exhausted by payments for: a. "Bodily injury" or "property damage" which occurs during the policy period of this Coverage Part; or b. "Personal and advertising injury" for offenses that are committed during the policy period of this Coverage Part. However, if any "underlying insurance" is written on a claims -made basis, the "retained limit(s)" will only be reduced or exhausted by claims for that insurance that are made during the policy period, or any Extended Reporting Period, of this Coverage Part. The Aggregate Limit, as described in Paragraph 2. above, applies separately to each consecutive annual period and to any remaining period of less than 12 months, starting with the beginning of the policy period shown in the Declarations, unless the policy period is extended after issuance for an additional period of less than 12 months. In that case, the additional period will be deemed part of the last preceding period for purposes of determining the Limits of Insurance. SECTION IV —CONDITIONS 1. Appeals If the "underlying insurer" or insured elects not to appeal a judgment in excess of the "retained limit", we may do so at our own expense. We will also pay for taxable court costs, pre- and postjudgment interest and disbursements associated with such appeal. In no event will this provision increase our liability beyond the applicable Limits of Insurance described in Section III — Limits Of Insurance, 2. Bankruptcy a. Bankruptcy Of Insured Bankruptcy or insolvency of the insured or of the insured's estate will not relieve us of our obligations under this Coverage Part. b. Bankruptcy Of Underlying Insurer Bankruptcy or insolvency of the "underlying insurer" will not relieve us of our obligations under this Coverage Part. However, this insurance will not replace the "underlying insurance" in the event of bankruptcy or insolvency of the "underlying insurer". This insurance will apply as if the "underlying insurance" were in full effect. 3. Duties In The Event Of Occurrence, Offense, Claim Or Suit a. You must see to it that we are notified as soon as practicable of an "occurrence" or an offense, regardless of the amount, which may result in a claim. To the extent possible, notice should include: (1) How, when and where the "occurrence" or offense took place; (2) The names and addresses of any injured persons and witnesses; and (3) The nature and location of any injury or damage arising out of the "occurrence" or offense. b. If a claim is made or "suit" is brought against any insured, you must: (1) Immediately record the specifics of the claim or "suit" and the date received; and (2) Notify us as soon as practicable. You must see to it that we receive written notice of the claim or "suit" as soon as practicable. c. You and any other involved insured must: (1) Immediately send demands, notices, papers received in claim or "suit' Page 12 of 18 ©Insurance Services Office, Inc.,2012 us copies of any summonses or legal connection with the CU 00 01 0413 (2) Authorize us to obtain records and other information; (3) Cooperate with us in the investigation or settlement of the claim or defense against the "suit"; and (4) Assist us, upon our request, in the enforcement of any right against any person or organization which may be liable to the insured because of injury or damage to which this insurance may also apply. d. No insured will, except at that insured's own cost, voluntarily make a payment, assume any obligation, or incur any expense, other than for first aid, without our consent. 4. Legal Action Against Us No person or organization has a right under this Coverage Part: a. To join us as a party or otherwise bring us into a "suit" asking for damages from an insured; or b. To sue us on this Coverage Part unless all of its terms have been fully complied with. A person or organization may sue us to recover on an agreed settlement or on a final judgment against an insured; but we will not be liable for damages that are not payable under the terms of this Coverage Part or that are in excess of the applicable limit of insurance. An agreed settlement means a settlement and release of liability signed by us, the insured and the claimant or the claimant's legal representative. 5. Other Insurance a. This insurance is excess over, and shall not contribute with any of the other insurance, whether primary, excess, contingent or on any other basis. This condition will not apply to insurance specifically written as excess over this Coverage Part. When this insurance is excess, we will have no duty under Coverages A or B to defend the insured against any "suit" if any other insurer has a duty to defend the insured against that "suit". If no other insurer defends, we will undertake to do so, but we will be entitled to the insured's rights against all those other insurers. b. When this insurance is excess over other insurance, we will pay only our share of the "ultimate net loss" that exceeds the sum of: (1) The total amount that all such other insurance would pay for the loss in the absence of the insurance provided under this Coverage Part; and (2) The total of all deductible and self -insured amounts under all that other insurance. 6. Premium Audit a. We will compute all premiums for this Coverage Part in accordance with our rules and rates. b. Premium shown in this Coverage Part as advance premium is a deposit premium only. At the close of each audit period we will compute the earned premium for that period and send notice to the first Named Insured. The due date for audit and retrospective premiums is the date shown as the due date on the bill. If the sum of the advance and audit premiums paid for the policy period is greater than the earned premium, we will return the excess to the first Named Insured. c. The first Named Insured must keep records of the information we need for premium computation, and send us copies at such times as we may request. 7. Representations Or Fraud By accepting this policy, you agree: a. The statements in the Declarations are accurate and complete; b. Those statements are based upon representations you made to us; c. We have issued this policy in reliance upon your representations; and d. This policy is void in any case of fraud by you as it relates to this policy or any claim under this policy. 8. Separation Of Insureds Except with respect to the Limits of Insurance, and any rights or duties specifically assigned in this Coverage Part to the first Named Insured, this insurance applies: a. As if each Named Insured were the only Named Insured; and b. Separately to each insured against whom claim is made or "suit" is brought. 9. Transfer Of Rights Of Recovery Against Others To Us If the insured has rights to recover all or part of any payment we have made under this Coverage Part, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request, the insured will bring "suit" or transfer those rights to us and help us enforce them. CU 00 01 0413 � Insurance Services Office, Inc.,2012 Page 13 of 18 10.Whe11 We Do Not Renew If we decide not to renew this Coverage Part, we will mail or deliver to the first Named Insured shown in the Declarations written notice of the nonrenewal not less than 30 days before the expiration date. If notice is mailed, proof of mailing will be sufficient proof of notice. 11. Loss Payable Liability under this Coverage Part does not apply to a given claim unless and until: a. The insured or insured's "underlying insurer" has become obligated to pay the "retained limit": and b. The obligation of the insured to pay the "ultimate net loss" in excess of the "retained limit" has been determined by a final settlement or judgment or written agreement among the insured, claimant and us. 12.Transfer Of Defense When the underlying limits of insurance have been used up in the payment of judgments or settlements, the duty to defend will be transferred to us. We will cooperate in the transfer of control to us of any outstanding claims or "suits" seeking damages to which this insurance applies which would have been covered by the "underlying insurance" had the applicable limit not been used up. 13. Maintenance Of/Changes To Underlying Insurance Any "underlying insurance" must be maintained in full effect without reduction of coverage or limits except for the reduction of the aggregate limit in accordance with the provisions of such "underlying insurance" that results from payment of claims, settlement or judgments to which this insurance applies. Such exhaustion or reduction is not a failure to maintain "underlying insurance". Failure to maintain "underlying insurance" will not invalidate insurance provided under this Coverage Part, but insurance provided under this Coverage Part will apply as if the "underlying insurance" were in full effect. If there is an increase in the scope of coverage of any "underlying insurance" during the term of this policy, our liability will be no more than it would have been if there had been no such increase. You must notify us in writing, as soon as practicable, if any "underlying insurance" is cancelled, not renewed, replaced or otherwise terminated, or if the limits or scope of coverage of any "underlying insurance" is changed, 14.E^Fanded Coverage Territory a. If a "suit" is brought in a part of the "coverage territory" that is outside the United States of America (including its territories and possessions), Puerto Rico or Canada, and we are prevented by law, or otherwise, from defending the insured, the insured will initiate a defense of the "suit". We will reimburse the insured, under Supplementary Payments, for any reasonable and necessary expenses incurred for the defense of a "suit" seeking damages to which this insurance applies, that we would have paid had we been able to exercise our right and duty to defend. If the insured becomes legally obligated to pay sums because of damages to which this insurance applies in a part of the "coverage territory" that is outside the United States of America (including its territories and possessions), Puerto Rico or Canada, and we are prevented by law, or otherwise, from paying such sums on the insured's behalf, we will reimburse the insured for such sums. b. All payments or reimbursements we make for damages because of judgments or settlements will be made in U.S. currency at the prevailing exchange rate at the time the insured became legally obligated to pay such sums. All payments or reimbursements we make for expenses under Supplementary Payments will be made in U.S. currency at the prevailing exchange rate at the time the expenses were incurred. c. Any disputes between you and us as to whether there is coverage under this policy must be filed in the courts of the United States of America (including its territories and possessions), Canada or Puerto Rico, d. The insured must fully maintain any coverage required by law, regulation or other governmental authority during the policy period, except for reduction of the aggregate limits due to payments of claims, judgments or settlements. Failure to maintain such coverage required by law, regulation or other governmental authority will not invalidate this insurance. However, this insurance will apply as if the required coverage by law, regulation or other governmental authority was in full effect. Page 14 of 18 4 Insurance Services Office, Inc.,2012 CU 00 01 0413 SECTION V MOMDEFINITIONS 1. "Advertisement" means a notice that is broadcast or published to the general public or specific market segments about your goods, products or services for the purpose of attracting customers or supporters. For the purposes of this definition: a. Notices that are published include material placed on the Internet or on similar electronic means of communication; and b. Regarding web sites, only that part of a web site that is about your goods, products or services for the purposes of attracting customers or supporters is considered an advertisement. 2. "Auto" means: a. A land motor vehicle, trailer or semitrailer designed for travel on public roads, including any attached machinery or equipment; or b. Any other land vehicle that is subject to a compulsory or financial responsibility law or other motor vehicle insurance law where it is licensed or principally garaged. However, "auto" does not include "mobile equipment". 3. "Bodily injury" means bodily injury, disability, sickness or disease sustained by a person, including death resulting from any of these at any time. "Bodily injury" includes mental anguish or other mental injury resulting from "bodily injury". 4. "Coverage territory" means anywhere in the world with the exception of any country or jurisdiction which is subject to trade or other economic sanction or embargo by the United States of America. 5. "Covered auto" means only those "autos" to which "underlying insurance" applies. 6. "Employee" includes a "leased worker". "Employee" does not include a "temporary worker". 7. "Executive officer" means a person holding any of the officer positions created by your charter, constitution, bylaws or any other similar governing document. S. "Impaired property" means tangible property, other than "your product" or "your work", that cannot be used or is less useful because: a. It incorporates "your product" or "your work" that is known or thought to be defective, deficient, inadequate or dangerous; or b. You have failed to fulfill the terms of a contract or agreement; if such property can be restored to use by the repair, replacement, adjustment or removal of "your product" or "your work", or your fulfilling the terms of the contract or agreement. 9. "Insured contract" means: a. A contract for a lease of premises. However, that portion of the contract for a lease of premises that indemnifies any person or organization for damage by fire to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract"; b. A sidetrack agreement; c. Any easement or license agreement, except in connection with construction or demolition operations on or within 50 feet of a railroad; d. An obligation, as required by ordinance, to indemnify a municipality, except in connection with work for a municipality; e. An elevator maintenance agreement; f. That part of any contract or agreement entered into, as part of your business, pertaining to the rental or lease, by you or any of your "employees", of any "auto". However, such contract or agreement shall not be considered an "insured contract" to the extent that it obligates you or any of your "employees" to pay for "property damage" to any "auto" rented or leased by you or any of your "employees". g. That part of any other contract or agreement pertaining to your business (including an indemnification of a municipality in connection with work performed for a municipality) under which you assume the tort liability of another party to pay for "bodily injury" or "property damage" to a third person or organization. Tort liability means a liability that would be imposed by law in the absence of any contract or agreement. Paragraphs f. and g, do not include that part of any contract or agreement: (1) That indemnifies a railroad for "bodily injury" or "property damage" arising out of construction or demolition operations, within 50 feet of any railroad property and affecting any railroad bridge or trestle, tracks, road -beds, tunnel, underpass or crossing; (2) That pertains to the loan, lease or rental of an "auto" to you or any of your "employees", if the "auto" is loaned, leased or rented with a driver; or CU 00 01 0413 ©Insurance Services Office, Inc.,2012 Page 15 of 18 (3) That holds a person or organization engaged in the business of transporting property by "auto" for hire harmless for your use of a "covered auto" over a route or territory that person or organization is authorized to serve by public authority. 10."Leased worker" means a person leased to you by a labor leasing firm under an agreement between you and the labor leasing firm, to perform duties related to the conduct of your business. "Leased worker" does not include a "temporary worker". 11."Loading or unloading" means the handling of property: a. After it is moved from the place where it is accepted for movement into or onto an aircraft, watercraft or "auto"; b. While it is in or on an aircraft, watercraft or "auto"; or c. While it is being moved from an aircraft, watercraft or "auto" to the place where it is finally delivered: but "loading or unloading" does not include the movement of property by means of a mechanical device, other than a hand truck, that is not attached to the aircraft, watercraft or "auto". 12."Mobile equipment" means any of the following types of land vehicles, including any attached machinery or equipment: a. Bulldozers, farm machinery, forklifts and other vehicles designed for use principally off public roads; b. Vehicles maintained for use solely on or next to premises you own or rent; c. Vehicles that travel on crawler treads; d. Vehicles, whether self-propelled or not, (1) Power cranes, shovels, loaders, diggers or drills; or (2) Road construction or resurfacing equipment such as graders, scrapers or rollers; e. Vehicles not described in Paragraph a., b., c, or d. above that are not self-propelled and are maintained primarily to provide mobility to permanently attached equipment of the following types: (1) Air compressors, pumps and generators, including spraying, welding, building cleaning, geophysical exploration, lighting and well servicing equipment; or (2) Cherry pickers and similar devices used to raise or lower workers; f. Vehicles not described in Paragraph a., b., c. or d. above maintained primarily for purposes other than the transportation of persons or cargo. However, self-propelled vehicles with the following types of permanently attached equipment are not "mobile equipment" but will be considered "autos": (1) Equipment designed primarily for: (a) Snow removal; (b) Road maintenance, but not construction or resurfacing; or (c) Street cleaning; (2) Cherry pickers and similar devices mounted on automobile or truck chassis and used to raise or lower workers; and (3) Air compressors, pumps and generators, including spraying, welding, building cleaning, geophysical exploration, lighting and well servicing equipment. However, "mobile equipment" does not include land vehicles that are subject to a compulsory or financial responsibility law or other motor vehicle insurance law where it is licensed or principally garaged. Land vehicles subject to a compulsory or financial responsibility law or other motor vehicle insurance law are considered "autos". 13."Occurrence" means an accident, including continuous or repeated exposure to substantially the same general harmful conditions. 14."Personal and advertising injury" means injury, including consequential "bodily injury", arising out of one or more of the following offenses: a. False arrest, detention or imprisonment; b. Malicious prosecution; c. The wrongful eviction from, wrongful entry into, or invasion of the right of private occupancy of a room, dwelling or premises that a person occupies, committed by or on behalf of its owner, landlord or lessor; d. Oral or written publication, in any manner, of material that slanders or libels a person or organization or disparages a persons or organization's goods, products or services; e. Oral or written publication, in any manner, of material that violates a person's right of privacy; f. The use of another's advertising idea in your "advertisement'; or g. Infringing upon another's copyright, trade dress or slogan in your "advertisement". Page 16 of 18 ©Insurance Services Office, Inc.,2012 CU 00 01 0413 15."Pollutants" mean any solid, liquid, gaseous or thermal irritant or contaminant, including smoke, vapor, soot, fumes, acids, alkalis, chemicals and waste. Waste includes materials to be recycled, reconditioned or reclaimed. 16."Pollution cost or expense" means any loss, cost or expense arising out of any: a. Request, demand, order or statutory or regulatory requirement that any insured or others test for, monitor, clean up, remove, contain, treat, detoxify or neutralize, or in any way respond to, or assess the effects of, "pollutants"; or b. Claim or suit by or on behalf of a governmental authority for damages because of testing for, monitoring, cleaning up, removing, containing, treating, detoxifying or neutralizing, or in any way responding to, or assessing the effects of, "pollutants". Products -completed operations hazard": a. Includes all "bodily injury" and "property damage" occurring away from premises you own or rent and arising out of "your product" or "your work" except: (1) Products that are still in your physical possession; or (2) Work that has not yet been completed or abandoned. However, "your work" will be deemed completed at the earliest of the following times: (a) When all of the work called for in your contract has been completed. (b) When all of the work to be done at the job site has been completed if your contract calls for work at more than one job site. (c) When that part of the work done at a job site has been put to its intended use by any person or organization other than another contractor or subcontractor working on the same project. Work that may need service, maintenance, correction, repair or replacement, but which is otherwise complete, will be treated as completed. b. Does not include "bodily injury" or "property damage" arising out of: (1) The transportation of property, unless the injury or damage arises out of a condition in or on a vehicle not owned or operated by you, and that condition was created by the "loading or unloading" of that vehicle by any insured; or (2) The existence of tools, uninstalled equipment or abandoned or unused materials. 18. "Property damage" means: a. Physical injury to tangible property, including all resulting loss of use of that property. All such loss of use shall be deemed to occur at the time of the physical injury that caused it; or b. Loss of use of tangible property that is not physically injured. All such loss of use shall be deemed to occur at the time of the "occurrence" that caused it. With respect to the ownership, maintenance or use of "covered autos", property damage also includes "pollution cost or expense", but only to the extent that coverage exists under the "underlying insurance" or would have existed but for the exhaustion of the underlying limits. For the purposes of this insurance, with respect to other than the ownership, maintenance or use of "covered autos", electronic data is not tangible property. As used in this definition, electronic data means information, facts or programs stored as or on, created or used on, or transmitted to or from computer software (including systems and applications software), hard or floppy disks, CD- ROMs, tapes, drives, cells, data processing devices or any other media which are used with electronically controlled equipment. 19."Retained limit" means the available limits of "underlying insurance" scheduled in the Declarations or the "self -insured retention", whichever applies. "Self -insured retention" means the dollar amount listed in the Declarations that will be paid by the insured before this insurance becomes applicable only with respect to "occurrences" or offenses not covered by the "underlying insurance". The "self - insured retention" does not apply to "occurrences" or offenses which would have been covered by "underlying insurance" but for the exhaustion of applicable limits. 21."Suit" means a civil proceeding in which damages because of "bodily injury", "property damage" or "personal and advertising injury" to which this insurance applies are alleged. "Suit" includes: a. An arbitration proceeding in which such damages are claimed and to which the insured must submit or does submit with our consent; or CU 00 01 0413 ©Insurance Services Office, Inc.,2012 Page 17 of 18 b. Any other alternative dispute resolution proceeding in which such damages are claimed and to which the insured submits with our consent or the "underlying insurer's" consent, 22."Temporary worker" means a person who is furnished to you to substitute for a permanent "employee" on leave or to meet seasonal or short- term workload conditions. 23."Ultimate net loss" means the total sum, after reduction for recoveries or salvages collectible, that the insured becomes legally obligated to pay as damages by reason of settlement or judgments or any arbitration or other alternate dispute method entered into with our consent or the "underlying insurer's" consent. 24, "Underlying insurance" means any policies of insurance listed in the Declarations under the Schedule of "underlying insurance". 25. "Underlying insurer" means any insurer who provides any policy of insurance listed in the Schedule of "underlying insurance". 26."Volunteer worker" means a person who is not your "employee", and who donates his or her work and acts at the direction of and within the scope of duties determined by you, and is not paid a fee. salary or other compensation by you or anyone else for their work performed for you. 27."Your product": a. Means: (1) Any goods or products, other than real property, manufactured, sold, handled, distributed or disposed of by: (a) You; (b) Others trading under your name; or (c) A person or organization whose business or assets you have acquired; and (2) Containers (other than vehicles), materials, parts or equipment furnished in connection with such goods or products. b. Includes: (1) Warranties or representations made at any time with respect to the fitness, quality, durability, performance or use of "your product": and (2) The providing of or failure to provide warnings or instructions. c. Does not include vending machines or other property rented to or located for the use of others but not sold. 28. "Your work": a. Means: (1) Work or operations performed by you or on your behalf; and (2) Materials, parts or equipment furnished in connection with such work or operations. b. Includes: (1) Warranties or representations made at any time with respect to the fitness, quality, durability, performance or use of "your work'; and (2) The providing of or failure to provide warnings or instructions. Page 18 of 18 ©Insurance Services Office, Inc.,2012 CU 00 01 0413 COMMERCIAL LIABILITY UMBRELLA CU 71 0108 07 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADVANTAGE UMBRELLA LIABILITY EXTENSION ENDORSEMENT This endorsement modifies insurance provided under the following: COMMERCIAL LIABILITY UMBRELLA COVERAGE FORM All other terms, provisions, exclusions, and limitations of the policy apply except as specifically stated below. 1. PREMISES ALIENATED Under SECTION I -COVERAGES, COVERAGE A —BODILY INJURY AND PROPERTY DAMAGE LIABILITY, 2. Exclusions, paragraph m. Damage To Property, subparagraph (2), is deleted. The following paragraph is also deleted from paragraph m. Damage to Property: Paragraph (2) of this exclusion does not apply if the premises are 'your work" and were never occupied, rented or held for rental by you. 2. PROPERTY DAMAGE LIABILITY —BORROWED EQUIPMENT Under SECTION I -COVERAGES, COVERAGE A —BODILY INJURY AND PROPERTY DAMAGE LIABILITY, 2. Exclusions, paragraph m. Damage to Property, subparagraph (4) does not apply to "property damage" to borrowed equipment while at a jobsite and not being used to perform operations. With respect to any one borrowed equipment item, this provision 2. does not apply to "property damage" that exceeds $25,000 per occurrence or $25,000 annual aggregate. 3. INCIDENTAL MALPRACTICE Under SECTION I —COVERAGES, COVERAGE A —BODILY INJURY AND PROPERTY DAMAGE LIABILITY, 2. Exclusions, paragraph s. Professional Services, subparagraph (5) is deleted and replaced with the following: (5) Medical, surgical, dental, x-ray or nursing services treatment, advice or instruction. This exclusion does not apply to any nurse, emergency medical technician or paramedic employed by you to provide medical or paramedical services, provided that: (a) You are not engaged in the business or occupation of providing any services referred to in paragraph (5) above; and (b) Your employee does not have any other insurance that would also cover claims arising under this provision, whether the other insurance is primary, excess, contingent or on any other basis. Under SECTION I —COVERAGES, COVERAGE B —PERSONAL AND ADVERTISING INJURY LIABILITY, 2. Exclusions, paragraph (15} Professional Services, subparagraph (e) is deleted and replaced with the following: (e) Medical, surgical, dental, x-ray or nursing services treatment, advice or instruction. This exclusion does not apply to any nurse, emergency medical technician or paramedic employed by you to provide medical or paramedical services, provided that: (a) You are not engaged in the business or occupation of providing any services referred to in paragraph (e) above; and (b) Your employee does not have any other insurance that would also cover claims arising under this provision, whether the other insurance is primary, excess, contingent or on any other basis. Included copyrighted material of Insurance Services Office, Inc. with its permission. Copyright, Insurance Services Office, Inc. 2003 CU 71 01 08 07 Page 1 of 3 4. CONTRACTUAL LIABILITY —PERSONAL AND ADVERTISING INJURY Under SECTION I -COVERAGES, COVERAGE B —PERSONAL AND ADVERTISING INJURY LIABILITY, 2. Exclusions, paragraph a.(5) Contractual Liability is deleted. 5. SUPPLEMENTARY PAYMENTS —INCREASED LOSS OF EARNINGS Under SECTION I —COVERAGES, SUPPLEMENTARY PAYMENTS — COVERAGES A AND B, paragraph 1. subparagraphs b. and d. are deleted and replaced with the following: b. Up to $2,500 for cost of bail bonds (including bonds for related traffic law violations) required because of an 'occurrence" we cover. We do not have to furnish these bonds. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or "suit," including actual loss of earnings up to $500 a day because of time off from work, in excess of amounts provided by similar coverage(s) included in all "underlying insurance." 6. NEWLY FORMED OR ACQUIRED ORGANIZATIONS Under SECTION II —WHO IS AN INSURED, subparagraph 1.c.(1) is deleted and replaced with the following: (1) Coverage under this provision is afforded until the end of the policy period; 7. BROAD KNOWLEDGE OF OCCURRENCE Under SECTION IV —CONDITIONS, paragraph 3. Duties In The Event Of Occurrence, Offense, Claim Or Suit, subparagraph a. is deleted and replaced as follows: a. You must see to it that we are notified as soon as practicable of an 'occurrence" or an offense, regardless of the amount, which may result in a claim. Knowledge of an 'occurrence" or an offense by your employee(s) shall not, in itself, constitute knowledge to you unless one of your partners, members, executive officers, directors, or managers has knowledge of the 'occurrence" or offense. To the extent possible, notice should include: (1) How, when and where the "occurrence" or offense took place; (2) The names and addresses of any injured persons and witnesses; and (3) The nature and location of any injury or damage arising out of the 'occurrence" or offense. 8, UNINTENTIONAL FAILURE TO DISCLOSE HAZARDS Under SECTION IV —CONDITIONS, paragraph 7. Representations Or Fraud is deleted and replaced with the following: 7. Representations Or Fraud By accepting this policy, you agree: a. The statements in the Declarations are accurate and complete; b. Those statements are based upon representations you made to us; c. We have issued this policy in reliance upon your representations; and d. This policy is void in any case of fraud by you as it relates to this policy or any claim under this policy. We will not deny coverage under this policy if you unintentionally fail to disclose all hazards existing as of the inception date of this policy. You must report to us any knowledge of an error or omission in the description of any premises or operations intended to be covered by this policy as soon as practicable after its discovery. However, this provision does not affect our right to collect additional premium or exercise our right of cancellation or non -renewal. Included copyrighted material of Insurance Services Office, Inc. with its permission. Copyright, Insurance Services Office, Inc. 2003 Page 2 of 3 CU 71 01 08 07 9. EXTENDED NOTICE OF NONRENEWAL Under SECTION IV —CONDITIONS, paragraph 10. When We Do Not Renew is deleted and replaced with the following: 10. When We Do Not Renew If we decide not to renew this Coverage Form, we will mail or deliver to the first Named Insured shown in the Declarations written notice of the non -renewal not less than 60 days before the expiration date. If notice is mailed, proof of mailing will be sufficient proof of notice. 10. EXTENDED NOTICE OF CANCELLATION Under COMMON POLICY CONDITIONS, paragraph A. Cancellation, subparagraph 2, is deleted and replaced with the following: 2. We may cancel this policy by mailing or delivering to the first Named Insured written notice of cancellation at least: (1) 10 days before the effective date of cancellation if we cancel for non-payment of premium; or (2) 60 days before the effective date of cancellation if we cancel for any other reason. 11. MOBILE EQUIPMENT REDEFINED Under SECTION V — DEFINITIONS, paragraph 12, "Mobile equipment", paragraph f. (1) does not apply to self-propelled vehicles of less than 1,000 pounds gross vehicle weight. Included copyrighted material of Insurance Services Office, Inc. with its permission. Copyright, Insurance Services Office, Inc. 2003 CU 71 01 08 07 Page 3 of 3 WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT WC 00 03 13 (Ed. 4-84) We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) This agreement shall not operate directly or indirectly to benefit anyone not named in the Schedule. Schedule "Any person or organization required by written contract or certificate of insurance." "This endorsement is not applicable in California, Kentucky, New Hampshire, New Jersey, Texas and Utah." This endorsement is not applicable in Wisconsin. The endorsement does not apply to poes or exposure in Missouri where the employer is in the construction group of classifications. According to Section 287.1 50(fi} of the Missouri statutes, a contractual provision purporting to waive subrogation rights is against public policy and void where one party to the contract is an employer in the construction group of code classifications. For policies or exposure in Missouri, the following must be included in the Schedule: • Any person or organization for which the employer has agreed by written contract, executed prior to loss, may execute a waiver of subrogation. However, for purposes of work performed by the employer in Missouri, this waiver of subrogation does not apply to any construction group of classifications as designated by the waiver of right to recover from others (subrogation) rule in our manual. This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective Insured Insurance Company Policy No. Countersigned by Premium $ Endorsement No. WC 00 03 13 Hart Farms & Sorvicos (Ed. 4-84) Copyright 1983 National Council on Componsation Insurance. Foordor No. to-aeee THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. NOTICE OF CANCELLATI ON OR N4NRENEWAL - THIRD PARTY This endorsement modifies insurance provided under the following: WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY Subject to the cancellation provisions of the Policy to which this endorsement is attached, we will not: 1. Cancel; or 2. Nonrenew this Policy, except for nonpayment of premium, until we provide at least 30 days written notice of such cancellation or nonrenewal. Written notice will be to the person or organization named in the Schedule. Such notice will be by certified mail with return receipt requested. This notification of cancellation or nonrenewal to the person or organization named in the Schedule is intended as a courtesy only. Our failure to provide such notification will not: 1. Extend any Policy cancellation date; 2. Negate the cancellation as to any insured or any certificate holder; 3. Provide any additional insurance that would not have been provided in the absence of this endorsement; or 4. Impose liability of any kind upon us. This endorsement does not entitle the person or organization named in the Schedule to any benefits, rights or protection under this Policy. SCHEDULE Name Of Person Or Organization Any person or organization holding a certificate of insurance issued for you, provided the certificate: 1. Refers to this policy; 2. States that notice of: a. Cancellation; b. Nonrenewal; or c. Material change reducing or restricting coverage; will be provided to that person or organization; 3. Is in effect at the time of the: a. Cancellation; b. Nonrenewal; or c. Material change reducing or restricting coverage; and 4. Is on file at your agent or broker's office for this policy WC 99 06 45 07 14 Mailing Address The address shown for that person or organization in that certificate of insurance THIS ENDORSEMENT CHANGES THE POLICY, PLEASE READ IT CAREFULLY. NOTICE OF CANCELL A I I ON, NONRENEWAL OR MATERIAL CHANGE - THIRD PARTY This endorsement modifies insurance provided under the following: AUTO DEALERS COVERAGE FORM BUSINESS AUTO COVERAGE FORM BUSINESS AUTO PHYSICAL DAMAGE COVERAGE FORM COMMERCIAL GENERAL LIABILITY COVERAGE FORM COMMERCIAL UMBRELLA LIABILITY COVERAGE FORM GARAGECOVERAGE FORM MOTOR CARRIER COVERAGE FORM PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE FORM TRUCKERSCOVERAGE FORM Subject to the cancellation provisions of the Coverage Form to which this endorsement is attached, we will not: 1. Cancel; 2. Nonrenew; or, 3. Materially change (reduce or restrict) this Coverage Form, except for nonpayment of premium, until we provide at least 3 o days written notice of such cancellation, nonrenewal or material change. Written notice will be to the person or organization named in the Schedule. Such notice will be by certified mail with return receipt requested. This notification of cancellation, nonrenewal or material change to the person or organization named in the Schedule is intended as a courtesy only. Our failure to provide such notification will not: 1. Extend any Coverage Form cancellation date; 2. Negate the cancellation as to any insured or any certificate holder; 3. Provide any additional insurance that would not have been provided in the absence of this endorsement; or 4. Impose liability of any kind upon us. This endorsement does not entitle the person or organization named in the Schedule to any benefits, rights or protection under this Coverage Form. SCHEDULE Name Of Person Or Organization Mailing Address Any person or organization holding a certificate of insurance issued The address shown for that person or organization in for you, provided the certificate: that certificate of insurance 1. Refers to this policy; 2. States that notice of: a. Cancellation; b. Nonrenewal; or c. Material change reducing or restricting coverage; will be provided to that person or organization; 3. Is in effect at the time of the: a. Cancellation* b. Nonrenewal; or c. Material change reducing or restricting coverage; and 4. Is on file at your agent or broker's office for this policy IL 70 66 07 14 FIRST AMENDMENT TO AGREEMENT #18-7404 FOR COLLIER COUNTY SPORTS COMPLEX MARKETING AND SUPPORT THIS FIRST AMENDMENT, made and entered into on this day of 2019, by and between Sports Fields, Inc., of GA d/b/a Sports Fields, Inc., authorized to do business in the State of Florida, whose business address is 3760 Sixes Road, Suite 126-331, Canton, GA 30114, (the "Contractor) and Collier County, Florida political w subdivision of the State of Florida (the "County"); (collectively, the "Parties"). 0 WHEREAS, on October 23, 2018, (Agenda Item 161.2), the County entered into an (D, Agreement with Contractor to obtain professional consulting services concerning the "Collier County Sports Complex Marketing and Support" project with an initial contract award of r $50,000 for Phase I of the Project; and ;a a� a 0 WHEREAS, the Parties desire to amend the Agreement add Phase II -A for services U- related to operation in the amount of $950,000. NOW, THEREFORE, in consideration of the mutual promises and covenants herein N contained, it is agreed by the Parties as follows: 1. The additional services shall be provided in accordance with the attached Exhibit Al-1 Phase Il Scope of Services, attached hereto which is hereby incorporated into the Agreement. 2. The fees for the additional services are outlined in Exhibit B-1 Phase II -A Fee and Project Schedule, attached hereto which is hereby incorporated into the Agreement. All other terms and conditions of the agreement shall remain in force. (remainder of this page is intentionally left blank) Page 1 of 8 First Amendment to Agreement #18-7404 "Collier County Sports Complex Marketing and Support" Packet Pg. 46 11.B.2 IN WITNESS WHEREOF, the Parties hereto, have each, respectively, by an authorized person or agent, have executed this Amendment on the date and year first written above. Crystal K. Kinzel, Clerk of Courts and Comptroller LWA , Deputy Clerk Contractor's First Witness: By: Jim Arnold Print Name Contractor' Second Witness: By: �- Will Spence Print Name Page 2 of 8 Office of the County Manager By:� Leo E. Ochs, County nager Approved in absentia. per R.solution'2000-149 on July 23, 2019 Ratified by the Board on: BOARD OF COUNTY COMMISSIONERS OF COLLIER COUNTY, FLORIDA By: William L. McDaniel, Jr., Chairman CONTRACTOR: Sports Fields, Inc., of GA d/b/a Sports Fields, Inc. By: &Vvl�,T stvw] Brian F. Storm President & CEO Print Name and Title Frost Amendment to Agreement #18-74" n "Collier County Sports Complex Marketing and Support.' ,:.' ^r Packet Pg. 47 11.B.2 FIRST AMENDMENT TO AGREEMENT #18-7404 COLLIER COUNTY SPORTS COMPLEX MARKETING AND SUPPORT Exhibit Al-1 Phase II -A Scope of Services Category A: Corporate Marketina and Consulting Fees: During the Category A timeframe, Sports Fields, Inc (SFI) will perform a variety of services via the corporate staff to prepare for the launch of the sports complex in May of 2020. This will w include a range of individuals based out of our Canton, GA office that will provide services including project management, accounting, sales, marketing, and operations support. These services include, but are not limited to: a� Q Branding: SFI will provide consulting support for the design and development of key branding = elements to include, but not limited to: website, logo, marketing materials. L a Marketing: SFI will provide consulting support and real marketing services including, but not limited to: digital advertising, print advertising, trade shows and conferences, and CRM/email marketing. 00 M Partnerships: SFI will prepare a partnership sales package and begin the sales process by engaging local business, delivering proposals, and working with Superlative Group to avoid r any conflicts of interest and ensure fulfillment of partnership assets. Sales Support: SFI will provide as needed sales support for major events and to attract potential business to the sports complex in future years. Operations Manual: SFI will take the best practices and standard operating procedures from our other existing facilities to create an Operations Manual for the facility in Collier County. While some practices translate directly, every sports park is different. This is a critical step to ensure our staff, as well as the County, are set up for success from Day 1. Travel: SFI's corporate team will be heavily involved in the pre -opening phase. As such, there will be substantial travel between Atlanta and Collier County during this time period. While the exact schedule will be determined by needs, it is expected that members of SFI's team will be in market for at least 10-14 days per month throughout the fall, winter, and spring prior to the May 2020 opening. All traveling will be billed in accordance with Section 4.3 Travel and Reimbursable Expenses, of this Agreement. Category B: Operations Start Up Costs: Category B will entail pre -opening costs necessary to open an operational sports park that coincides with the substantial completion of the construction phase. In order to maximize the assets once completed, there is a significant amount of groundwork that must be completed on the operations in order to be operational. These include, but are not limited to: Page 3 of 8 First Amendment to Agreement #18.7404`,.. "Collier County Sports Complex Marketing and Support" Packet Pg. 48 Logo & Website Development: The park's branding and the website will likely be the first touchpoint for most potential customers and is a critical component of a successful business. The website will drive interest but is also the primary sales tool for tournaments and any ecommerce products that are available for sale. Hiring: There are hiring costs that go along with the startup of a park this size with three major cost centers. Every employee, part time and full time, must undergo a background check and drug screen before they will be hired by SFI. SFI strives to identify and hire the best possible candidates for the available positions and doing so requires posting job listings on top networking sites that charge membership or listing fees. w Marketing: There are a variety of marketing avenues that SFI will explore in the pre -opening phase in order to create awareness and buzz around the sports complex. These include digital advertising, print advertising, and CRM/email marketing. One of the biggest marketing costs a during this time period will also be trade shows and conferences. December, January, and February are the primary times for many sport -specific trade shows such as the American r Baseball Coaches Association, United Soccer Coaches Convention, LaxCon, National Fastpitch Coaches Association, and more. o U_ Partnerships: SFI will design, produce, and print a partnership sales package necessary to U' begin the sales process. Once this document has been created, SFI will begin engaging local M business, delivering proposals, and working with Superlative Group to avoid any conflicts of CN interest and ensure fulfillment of partnership assets. Insurance, Licenses & Permits: These are all the costs associated with SFI securing the necessary permits and licenses to run the day-to-day operations of the sports complex. F&B Consulting: F&B operations will be handled by SFI throughout the duration of the agreement. The F&B consulting services are third party services that include front-end start up items such as recipe preparation and staff training. Staff training includes a wide variety of items ranging from health and food safety certifications to actual cooking orientation and training. Inventory & Smallware: Inventory and smallware costs include two major categories inside the operations at the park — retail and food & beverage. Inventory is defined as the initial stocking of the actual items being sold, for instance: shirts and hats for retail and hot dogs, drinks for food and beverage locations. Smallware includes the items that are needed to display or serve these items, i.e. hangars and manikins for retail and containers, mixing bowls, serving utensils for food and beverage. All of the initial items to stock the inventory and provide smallware necessary to open are considered operational start-up items. Any replacement of these items once the park opens would be considered a cost of goods sold. Maintenance & Janitorial Supplies: Much like the inventory described above, maintenance and janitorial supplies include the necessary items to open the new sports park on Day 1. These items include user items such as toilet paper, and paper towels and actual janitorial tools such as brooms, mops, buckets, etc. The initial startup item acquisitions are included start-up costs, while the replacement of these items will be considered a park expense. Page 4 of 8 First Amendment to Agreement 018-7404 "Collier County Sports Complex Marketing and Support" (` . Packet Pg. 49 Travel: Start-up travel includes costs for park employees to attend select conferences, shows and meetings throughout the area and industry. Category C: Park Staffing: Based on the updated Phase 1 operating structure, staffing will occur at a slower pace than SFI would normally recommend for a facility of this size. This will reduce the operating costs in the pre -opening phase and allow for a more phased approach. Starting with the execution of this agreement, SFI will immediately begin soliciting, identifying, and hiring a General Manager and Sales Representative. SFI believes these positions will be critical in driving the pre -opening operations while also marketing and seeking events to come to the park during the first phase. Pending the completion of this agreement, SFI will target September or October to hire a General Manager and Sales Representative. However, SFI will not rush this process as finding the appropriate fit is more important than hitting a specific date on hiring. Once in place, the General Manager will take the lead in hiring the remainder of the staff, in -market sponsorship sales and community relationships, and implementing, the Sports Force Parks Standard Operating Procedures. Once the General Manager and Sales Representative have been hired, the remainder of the staff hiring will not occur until January or February of 2020. SFI plans to bring on an Assistant General Manager, Sports Coordinator, and Hospitality Manager in this time frame. This will allow time to find the appropriate candidates for these positions, undergo training and orientations, and be in position prior to the May 2020 opening, without carrying significant salaries throughout the construction phase. Finally, SFI plans to bring on an Events Coordinator just prior to the opening of the complex in 2020. Page 5 of 8 11i First Amendment to Agreement #`18-7404 "Collier County Sports Complex Marketing and Support" Packet Pg. 50 E tv a� Q r a 0 U_ U) 00 M N r Exhibit B-1 Phase II -A Fee Schedule and Project Schedule The Parties agree to commence the services of this Amendment on August 1, 2019 and end on May 1, 2020. Should the project require more fees or more time, the Contractor and the County shall execute an Amendment to this Agreement. The Contractor shall bill monthly as provided below. The County will reimburse at cost the Contractor for all reasonable expenses incurred by Contractor, pursuant to Section 4.4 of this Agreement, and its personnel for travel (including transportation costs, living accommodations, and meals) in connection with performing these services, promptly upon the submission of invoice statements to County. Travel and Reimbursable Expenses must be approved in advance in writing by the County. Travel expenses shall be reimbursed as per Section 112.061 Fla. Stats. Caft9ory A: Coqmuft M and Oansuift Few Tkno and MxhwW To " , y Principal $ 120.00 Senior Manager $ 80.00 Manager $ 50.00 Accountant $ 50.00 cat l- x lid st aim The operational startup costs include, but not limited to the following items: Background Checks F&B Consultant Hiring Costs Insurance Licenses/Permits Marketing & Advertising Logo & Branding Development Website Development Printing in Park Staff Apparel Travel (per Section 4.4 of this Agreement) Food & Beverage/Merchandise Inventory Maintenance & Janitorial Supplies Retail & Food Service Smallware Utilities/cable/internet - (Provided by the County at no cost to Contractor) Page 6 of 8 First Amendment to Agreement #18-7404 `t "Collier County Sports Complex Marketing and Support" i Packet Pg. 51 11.B.2 Category C: Limited Park Time and Mafr#at Tote! Nuts Exceed: $165,000.00 The Cw*actor shaft obtain written approval fmm the Counts Coact Adminsbutive Agent Prim to ed to provide . serves. The Contrec Wir shah also provide the County's- Conbact, , *ftWdhm Agent wnphar a of park staftV background checks, pursuant to Section 29, Security, is AWeement. 3rd Quarter 4th Quarter 1st Quarter 2nd Quarter Employee August September October November December January February March April May General Manager 5 $ 7,583.33 $ 7,583.33 $ 7,583.33 $ 7,583.33 $ 7,583.33 $ 7,583.33 $ 7,593.33 $ 7,583,33 $ $ 60,666.64 Parks Sales Representative $ $ 5,416.67 $ 5,416.67 $ 5,416.67 $ 5,416.67 $ 5,416.67 $ 5,416.67 $ 5,416.67 $ 5,416.67 $ $ 43,333.36 Sports Coordinator 1 $ $ - $ - $ - $ - $ 5,416.67 $ 5,416.67 $ 5,416.67 $ 5,416.67 $ $ 21,666.68 Sports Coordinator 2 $ $ $ - $ $ S - S - $ . $ - $ $ Assistant General Manager (Retail + Amenities) $ $ $ $ $ $ $ 5,958.33 $ 5,958.33 $ 5,958.33 $ $ 17,874.99 Hospitality Manager $ $ $ $ $ $ $ 5,416.67 $ 5,416.67 $ 5,416.67 $ $ 16,250.02 Events Coordinator $ $ $ $ $ $ $ _ $ - $ 4,875.00 $ $ 4,875.00 TOTAL $ $ 13,000.00 $ 13,000.00 $ 13,000.00 $ 13,000.00 $ 18,416.67 $ 29,791.67 $ 29,792.67 $ 34,666.67 J$ $ 164,666.68 (remainder of page is intentionally left blank) Page 7 of 8 First Amendment to Agreement #18-7404 f , "Collier County Sports Complex Marketing and Support" . Packet Pg. 52 E 0) d L Q iA C L W IZ O LL Cn T- CD M 04 r V- C GD E 01 0) L 1m CD E s a a 11.B.2 Category C: Limited Park Staffing The parties have negotiated the following rates for subsequent years: YEAR 1 YEAR 2 YEAR 3 Page 8 of 8 First Amendment to Agreement #18-7404 "Collier County Sports Complex Marketing and Support" Packet Pg. 53 SECOND AMENDMENT TO AGREEMENT #18-7404 FOR "COLLIER COUNTY SPORTS COMPLEX MARKETING AND SUPPORT" THIS SECOND AMENDMENT, made and entered into on this 4_ day of 2020, by and between Sports Fields, Inc., of GA d/b/a Sports Fields, Inc., authorized to do business in the State of Florida, whose business address is 3760 Sixes Road, Suite 126- 331, Canton, GA 30114, (the "Contractor) and Collier County, Florida political subdivision of the State of Florida (the "County"); (collectively, the "Parties"). WHEREAS, on October 23, 2018, (Agenda Item 161.2), the County entered into an Agreement with Contractor to obtain professional consulting services concerning the "Collier County Sports Complex Marketing and Support" project with an initial contract award of $50,000 for Phase I of the Project; and WHEREAS, on September 10, 2019, the County approved the First Amendment to Agreement # 18-7404, to enter Phase II -A for services related to the project in a not -to -exceed amount of $950,000 for Corporate Marketing and Consulting Fees, Operations Start-up Costs, and Limited Park Staffing; and WHEREAS, due to the spread of the COVID-19 virus throughout the United States and Florida resulting in various shutdowns of County facilities, the Parties wish to extend this contract until September 30, 2020, or the date of substantial completion, turnover, and opening of the Complex, whichever is later, without restrictions, until the Parties can further define and more accurately negotiate a further amendment to this agreement that addresses entering into the Phase II-B: Management, Operation, Advertising, and Marketing of the Complex under these changed circumstances; and NOW, THEREFORE, in consideration of the mutual promises and covenants herein contained, it is agreed by the Parties as follows: 1. The additional services set forth in the scope of services attached to the First Amendment to Agreement # 18-7404, Exhibit Al-1, Phase II Scope of Services, shall continue through September 30, 2020, or the date of substantial completion, turnover, and opening of the Complex, whichever is later. 2. The fees for these additional services is set forth in Exhibit B-I Phase II -A Fee and Project Schedule, which is replaced in its entirety as amended and attached hereto, and is hereby incorporated into the Agreement, and shall continue through September 30, 2020, or the date of substantial completion, turnover, and opening of the Complex, whichever is later. All other terms and conditions of the agreement shall remain in force. (remainder of this page is intentionally left blank) Page 1 of 4 First Amendment to Agreement 0$18-7404 "Collier County Sports Complex Marketing and Support"_.'�` Packet Pg. 54 IN WITNESS WHEREOF, the Parties hereto, have each, respectively, by an authorized person or agent, have executed this Amendment on the date and year first written above. Crystal K. Kinzel, Clerk of Courts and Comptroller . Deputy Clerk Contractor's Firs n By - Print Name Contractor's Second Witness: Bv: a 1�� (I , Eon Rranild Print Name Approved as to Form and Legality: Scott R. Teach Deputy County Attorney Office of the County Manager CONTRACTOR: Sports Fields. Inc., of GA d/b/a Sports Fields, Inc By: Print Name and Title (remainder of this page is intenlionally left blank) Page 2 of 4 �� First Amendment to Agreement fI18-7404'� "Collier County Sports Complex Marketing and Support" /"'*�, Packet Pg. 55 I 11.B.3 I Exhibit B-1 Phase II -A Fee Schedule and Project Schedule The Parties agree to commence the services of this Amendment on August 1, 2019 and end on September 30, 2020, or the date of substantial completion, turnover, and opening of the Complex, whichever is later. Should the project require more fees or more time, the Contractor and the County shall execute an Amendment to this Agreement. The Contractor shall bill monthly as provided below. The County will reimburse at cost the Contractor for all reasonable expenses incurred by Contractor, pursuant to Section 4.4 of this Agreement, and its personnel for travel (including transportation costs, living accommodations, and meals) in connection with performing these services, promptly upon the submission of invoice statements to County. Travel and Reimbursable Expenses must be approved in advance in writing by the County. Travel expenses shall be reimbursed as per Section 112.061 Fla. Stats, Category A: Corporate Marketing and Consulting Fees Time and Material Total Not -to Exceed: $444,000.00 Personnel Hourly Rate Principal $ 120.00 Senior Manager $ 80.00 Manager $ 50.00 Accountant $ 50.00 Category B: Operational Startup Costs Total Not -to Exceed: $341,000.00 (billed at actual cost) The operational startup costs include, but not limited to the following items: Background Checks F&B Consultant Hiring Costs Insurance Licenses/Permits Marketing & Advertising Logo & Branding Development Website Development Printing in Park Staff Apparel Travel (per Section 4.4 of this Agreement) Food & Beverage/Merchandise Inventory Maintenance & Janitorial Supplies Retail & Food Service Smallware Utilities/cable/internet - (Provided by the County at no cost to Contractor) Page 3 of 4 First Amendment to Agreement #18-7404 "Colller County Sports Complex Marketing and Support" Packet Pg. 56 1 I 11.B.3 I Category C: Limited Park Staffing Time and Material I $320,000 Total Not -to Exceed: The Contractor shall obtain written approval from the County's Contract Administrative Agent prior to staff being assigned to provide the services. The Contractor shall also provide the County's Contract Administrative Agent compliance of park staffing background checks, pursuant to Section 29, Security, of this Agreement, The following negotiated rates and structure shall apply to the services performed by SFI staff under this category as stated below: Position Salary Benefits Totall General Manager $ 85,000 $25,000 $110,000 Assistant General Mana er $ 65,000 31 000 $ 96 000 Sports Manager 1 $ 67,000 $ 25,000 $ 92,000 Sports Manager 2 $ 52,000 $ 8,000 $ 60,000 Park Superintendent $ 60,000 $ 7,000 $ 67,000 HospitalityHospitatily Manager 70 000 $ 24,000 $ 94,000 Total: $ 399 000 $ 120 000 $ 519 000 'The rates are based on annual compensation salaries with incorporated benefits. These totals will be paid, per position, for services actually provided, in the monthly amounts set forth in accordance with the below table. 2nd Quarter 3rd Quarter 4th Quarter Employee March Aril May June July August September General Manager $9,063.34 $9,063.34 $9,063.34 $9,063.34 $9,063.34 $9,063.34 $9,063.34 $63,443.38 Park Superintendent $5,509.88 $5.509.88 $5,509.88 $5,509.88 $5,509.88 $5,509.88 $5,509.88 $38,569.16 Sports Manager $7,633.06 $7,633.06 $7,633.06 $7,633.06 $7,633.06 $7,633.06 $7,633.06 $53,431.42 Sports Manager 1 $7,989.211 $7,989.21 $7,989.21 $7,989.211 $7,989.21 $7,989.21 $7,989.211 $55,924.47 Assistant GM $4,969.10 $4,969.10 $4,969.10 $4,969.10 $4,969.10 $4,969.10 $4,969.101 $34,783.70 Hos itali' Manager $7,754.80 0,754.801 $7,754.801 $7,754.801 $7,754.80 $7,754.80 $7,754.801 $54,283.60 Total $42,919.391 $42,919.391 $42,919.391 S42,919.391 $42,919.391 $42,919.39 $42,919.391 $300.435.73 Page 4 of 4 First Amendment to Agreement #18-7404 "Collier County Sports Complex Marketing and Support" Packet Pg. 57 1 11.B.3 PROCLAMATION/RESOLUTION NO.2020-_5a PROCLAMATION OF THE BOARD OF COUNTY COMMISSIONERS, COLLIER COUNTY, FLORIDA, DECLARING A LOCAL STATE OF EMERGENCY WHEREAS, the World Health Organization ("WHO") raised its assessment of the Coronavirus Disease 2019 ("COVID-19") threat from high to very high and declared a public health emergency of international concern related to COVID-19; and WHEREAS, the Centers for Disease Control and Prevention has declared the potential public health threat posed by COVID-19 as 'high', both in the United States and throughout the world; and WHEREAS, on March 1, 2020, Governor Ron Desantis issued Executive Order 20- 51, declaring that appropriate measures to control the spread of COVID-19 in the State of Florida are necessary, and therefore directed that a Public Health Emergency be declared in the State of Florida; and WHEREAS, on March 9, 2020, Governor Ron Desantis issued Executive Order 20- 52, declaring a state of emergency exists in the State of Florida and, in part: (1) designating the Director of the Division of Emergency Management as the State Coordinating Officer for the duration of this COVID-19 emergency and directing him to execute the State's Comprehensive Emergency Management Plan and other response, recovery, and mitigation plans necessary to cope with the emergency, as well as exercising all powers delineated in sections 252.36(5)-(10), Florida Statutes, as needed to meet this emergency, subject to the limitations of section 252.33, Florida Statutes, and (2) designating the State Health Officer and Surgeon General as a Deputy State Coordinating Officer and State Incident Commander; and, (3) activating the Florida National Guard, as needed; and WHEREAS, Executive Order 20-52, in part, also recognizes the special duties and responsibilities resting upon State, regional, and local agencies, such as Collier County, and authorizes each political subdivision within the State of Florida to waive the procedures and formalities otherwise required of the political subdivision by law pertaining to: (1) the performance of public work and taking whatever prudent action is necessary to ensure the health, safety, and welfare of the community, (2) entering into contracts (however, caution is directed to political subdivisions with respect to entering into time and materials contracts without ceiling as defined in 2 CFR 200.3180)) or cost plus percentage contracts as defined by 2 CFR 200.323(d), (3) incurring obligations, (4) employment of permanent and temporary workers, (5) utilization of volunteer workers, (6) rental of equipment, (7) acquisition and distribution, with or without compensation, of supplies, materials, and facilities, and (8) appropriation and expenditure of public funds; and WHEREAS, under current circumstances, certain people will have an increased risk of infection, for example healthcare workers or providers, first responders, and emergency medical services workers caring for patients with COVID-19 and other close contacts of Packet Pg. 58 11.B.3 persons with COVID-19; and WHEREAS, it is the duty of Collier County to take protective measures - including development of incident action response plans, procurement of personal protective equipment, pandemic preventative training and exercise coordination, and similar activities to support the public health and safety of the community; and WHEREAS, the Bureau of Emergency Services -Emergency Management Division declares the initiation of the operational period for this event effective March 12, 2020 at 12:00 noon, EST; and WHEREAS, the County Manager is authorized to make adjustments and accommodations to its compensation and leave policies as needed in support of governmental operations and its employees; and WHEREAS, Section 252.38(3)(a)(5), Florida Statutes, provides authority for counties to declare a Local State of Emergency; and WHEREAS, Section 38-56 of the Code of Laws and Ordinances of Collier County, Florida, grants the authority to declare a local state of emergency to the Chair of the Board of County Commissioners; or the Vice -Chair of the Board of County Commissioners in the event of the Chair's absence; or in the event of the Chair and Vice -Chair's absence, the next County Commissioner in order of seniority, or if two or more were appointed on the same date, then in alphabetical order among them; and in the absence of any Commissioner, the County Manager, and in the absence of the County Manager, the Clerk of Courts, and in the Clerk's absence the Deputy County Manager, are designated and empowered to declare a local state of emergency whenever the designated person, according to the above order of preference shall determine that a natural or manmade disaster has occurred or that the occurrence or threat of one is imminent and requires immediate and expeditious action; and WHEREAS, Section 38-68 of the Code of Laws and Ordinances of Collier County, Florida, grants the Chair, Vice -Chair, the County Commissioners, County Manager, Clerk of Courts, and Deputy County Manager, in the order designated in the above Whereas clause, the power and authority to invoke authorized emergency measures set forth in that section, including but not limited to waiving the procedures and formalities otherwise required of the County by law or ordinance pertaining to the performance of public work and taking whatever prudent action is necessary to ensure health, safety, and welfare of the community, while under a Governor declared State of Emergency or a Local State of Emergency. NOW, THEREFORE, IT IS HEREBY ORDERED THAT: Section 1. Declaration of Local State of Emergency. The Coronavirus Disease 2019 ("COVID-19") poses a serious threat to the health of the residents and guests of Collier County. A Local State of Emergency is declared effective immediately. The Local State of Emergency will remain in effect within the legal boundaries of Collier County, Florida for as long as the State of Emergency for the State of Florida, and shall be deemed supplemental to Oa Packet Pg. 59 11.B.3 the Executive Order Number 20-52 from the Governor, as may be amended from time -to -time. Section 2. Waiver of Procedures and Formalities Otherwise Required. Due to both the State of Emergency for the State of Florida and this Local State of Emergency, effective immediately, the procedures and formalities required of the County by law or ordinance are hereby waived as they pertain to: (a) Performance of public work and taking whatever prudent action is necessary to ensure the health, safety and welfare of the community; (b) Entering into contracts; (c) Incurring obligations; (d) Employment of permanent and temporary workers; (e) Utilization of volunteer workers; (f) Rental of equipment; (g) Acquisition and distribution, with or without compensation, of supplies, materials and facilities; (h) Appropriation and expenditure of public funds; and (i) The ability to close any and all County facilities. Section 3. Alterations or Rescission. This declaration of a Local State of Emergency may be altered or rescinded either by the issuance of a subsequent Proclamation or an appropriate Resolution of the Board of County Commissioners. PASSED AND DULY ADOPTED by the Board of County Commissioners of Collier County, Florida, on this 16th day of March, 2020. COLLIER, G'fjUh1T ({LERK OF COURT, CRYSTAL•K, KINZEL Attest. r` Attest as tcr,�llalT�tlw"S puh' CIetk signature only, legality: , County Attorney COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS B L. SAUNDERS Chair Packet Pg. 60 THIRD AMENDMENT TO AGREEMENT # 184404 FOR "COLLIER COUNTY SPORTS COMPLEX MARKETING AND SUPPORT" THIS THIRD AMENDMENT to Professional Services Agreement # 18-7404 (this "Amendment") is made, entered into, and effective as of the _ day of May 2020 (hereafter, the "Effective Date"), by and between Sports Fields, Inc., of GA d/b/a Sports Fields, Inc., authorized to do business in the State of Florida, whose business address is 3760 Sixes Road, Suite 126-331. Canton, GA 30114 (the "Contractor") and Collier County, a political subdivision of the State of Florida (the "County" or "Owner") (collectively the "Parties"). WHEREAS, on October 23, 2018 (Agenda Item 16.17.2), the County entered into Professional Services Agreement # 184404 (the "Agreement") with the Contractor to obtain professional consulting services concerning the "Collier County Sports Complex (the "Complex") Marketing and Support" project with an initial contract award of $50,000 for Phase I of the project; and WHEREAS, on September 10, 2019, the County approved the First Amendment to Agreement # 184404, to enter Phase II -A for services related to the project in a not -to -exceed amount of $950,000 for Corporate Marketing and Consulting Fees, Operations Start-up Costs, and Limited Park Staffmg; and WHEREAS, on April 6, 2020, due to the spread of the COVID-19 virus throughout the United States and Florida, the Parties extended the Phase II -A period through the Second Amendment to Agreement #184404 until September 30, 2020, or the date of substantial completion, turnover and opening of the Complex, whichever is later, without restrictions, to enter Phase 11-11: Management Operation, Advertising, and Marketing of the Complex under these changed circumstances; and, WHEREAS, the Parties have worked diligently to prepare for the opening of operations in June 2020; and WHEREAS, the Parties desire to amend the Agreement to initiate Phase 11-13: Management, Operation, Advertising, and Marketing of the Complex, as defined in the original Agreement, to be made as a Third Amendment to the Agreement. NOW, THEREFORE, in consideration of the mutual promises and covenants herein contained, it is agreed by the Parties as follows: 1. Services shall be provided in accordance with Exhibit A2 Phase II-B Scope of Services, attached hereto, which is hereby incorporated into the Agreement; 2. The estimated business income for the Complex is outlined in Exhibit B2 Phase II-B Estimated Operating Business Income Fee Schedule, attached hereto, which is hereby incorporated into the Agreement; 3. The estimated fixed costs of the Complex are outlined in Exhibit C Phase II45 Estimated Facilities Fixed Cost Fee Schedule, attached hereto, which is hereby incorporated into the Agreement; 4. The minimum operating standards for the Complex are outlined in Exhibit D, Complex Operating Manual, attached hereto which is hereby incorporated into the Agreement; 5. All other terms and conditions of the Agreement shall remain in force, except where amended (as well as all prior Exhibits except where they are clearly designated as being limited to aparticular phase/schedule of the project or superseded by a subsequent Exhibit), as follows below: Date b&4ff-a five (5) ye period, eemmeneing upon the daw of Beard approval 1 1five (5) years &em that date or affti outstanding Purehase Or-der(s) issued pfier- 4e the eior-atien of the Agree been eempleted er teFmifiated, tin the Aweement is renewed or extended as set Ifo The County may, at its discretion and with the consent of the Contractor, renew the Agreement under all terms and conditions contained in this Agreement for two (2) additional separate five 5 tsve+2) year periods. The County shall give the Contractor six 6 months written notice of the County's intention to renew the Agreement term prior to the end of the Agreement term then in effect. The County Manager, or his designee, may, at his discretion, and with the consent of the Contractor, extend the Agreement under all terms and conditions contained in the Agreement for up to one hundred and eighty (180) days. The County Manager, or his designee, shall give the Contractor written notice of the County's intention to extend the Agreement term prior to the end of the Agreement term then in effect. 10. TERMINATION. Should the Contractor be found to have failed to perform its services in a manner satisfactory to the County as per this Agreement, and should the Contractor fail to correct any deficiency in the performance of its services under this Agreement within thirty (30) days after its receipt of written notice from the County of such deficiency (or if such deficiency is not capable of being corrected within thirty (30) days, should the Contractor fail to commence and continue correction of such deficiency within thirty (30) days after its receipt of written notice from the County of such deficiency), the County may terminate said Agreement for cause; further, 4he 8ouither of the parties may terminate Page 2 of 16 Third Amendment to Agreement #18-7404 Words SEwrek-�trettgU are deleted; Words Underlined are added this Agreement for convenience with a one hundred eighty Q80) thit4y{30) day written notice. The County shall be the sole judge of non-performance. In the event that this Agreement is terminated for convenience, employed staff may be retained at the Complex at current salami structure for an additional one hundred and eighty (180) days following the termination period There shall be no restrictions on the Contractor for maintaining or rehiring of staff at any time after a termination event. In the event that the County terminates this Agreement, Contractor's recovery against the County shall be limited to that portion of the Agreement Amount earned through the date of termination. The Contractor shall not be entitled to any other or further recovery against the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 16. COMPONENT PARTS OF THIS AGREEMENT. This Agreement consists of the following component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Contractor's Proposal, Insurance Certificate(s), Exhibit A Scope of Services, Exhibit A2 Phase II-B Scope of Services, Exhibit B Phase 1 Fee and Project Schedule, Exhibit B2 Phase II-B Estimated Business Income Fee Schedule, Exhibit C Phase II-B Estimated Facilities Fixed Cost Fee Schedule Exhibit D Complex Operating Manual, Invitation to Negotiate (ITN) # 18-7407, including Exhibits, Attachments, and subsequent Amendments to this Agreement. 28. ASSIGNMENT. Contractor shall not assign this Agreement or any part thereof, without the prior written consent of the County. Notwithstanding the foregoing, the County hereby consents to the assignment of this Agreement by Contractor to Sports Force Parks Naples. LLC or any other entity affiliated with Contractor and formed for purposes of operating the Complex. Any attempt to assign or otherwise transfer this Agreement, or any part hereof, without providing advance notice to and obtaining the County's consent, shall be void. If Contractor does, with approval, assign this Agreement or any part hereof, it shall require that its assignee be bound to it and to assume toward Contractor all of the obligations and responsibilities that Contractor has assumed toward the County. 30. TAX MATTERS The County and the Contractor acknowledge that a portion of the costs of the Complex were financed with proceeds of certain tax-exempt indebtedness (collectively. the "Bonds") and the County and the Contractor intend for this Agreement to comply in all respects with Revenue Procedure 201743. Accordingly, and notwithstanding My provision of this Agreement to the contrary the County and the Contractor agree as follows: a. The County shall continue to exercise a significant degree of control over the Complex including but not limited to approving the annual budget ofthe Comnlex, Page 3 of 16 Third Amendment to Agreement #18-7404 Words Steaek�reagU are deleted; Worda Underlined are added approving any capital expenditures with respect to the Complex, approving any disposition of assets of the Complex approving the rates and charges for use of the Complex and approving the general nature and type of use of the Complex. b. The County shall continue to the bear the risk of loss upon damage or destruction of the Complex; provided however, this shall not in any way reduce or eliminate or adversely impact the County's ability to seek and be entitled to reimbursement or damages or costs from the Contractor or any other party whose actions or inactions may have caused such loss. c. The Contractor shall not take any, tax position that is inconsistent with the Contractor's role as a manager or service provider of the Complex. Without limiting the generality of the foregoing sentence the Contractor will not claim any depreciation or amortization deduction investment tax credit or any deduction for any payment as rent with respect to the Complex. d. In the event the tax-exempt status of the Bonds is challenged by any federal agency or any nationally recognized bond counsel expresses the view that the tax-exempt status of the Bonds is in jeopardy as a result of this Agreement or the operation of the Complex the County and the Contractor will, to the extent necessary or desirable renegotiate the terms of this Agreement in good faith to ensure that the tax-exempt status of the Bonds is not adversely affected. 31. BUSINESS INCOME USE APPROPRIATION. AND CALCULATION. The Complex is expected to generate programmatic revenue or revenue driven by the programmatic aspects of the Complex This revenue includes, but is not limited to, service fees rental fees usage fees sponsorships sales commissions food & beverage sales merchandise sales and other miscellaneous revenues driven by the programmatic operation of the complex that are outlined in Exhibit B2 Phase II-B Estimated Business Income Fee Schedule. The Complex will also generate programmatic costs that are defined as costs driven by generating the revenues associated with the programmatic aspects described above and outlined in Exhibit B2 Phase II-B Estimated Business Income Fee Schedule. These costs include but are not limited to Cost of Goods Sold (COGS) related to tournament programming merchandise food & beverage event operations, and sponsorships. The gross programmatic revenue less the COGS will comprise the business income ("Business Income)0 collected recorded, reported, and retained by the Contractor, and will remain distinct and separate from any other projects or operations of the Contractor. Business Income is considered unrestricted funds and will be used for program cash flow or allowable program costs as detailed in the budget. Page 4 of 16 Third Amendment to Agreement #t8-7404 Words Struek-4:A+eugk are deleted; Words Underlined are added On a quarterly basis the Contractor will calculate the Business Income from the Complex (less the Capital Reserve Contribution set forth in Section 34 below), and will distribute this Business Income to the County and the Contractor in accordance with the proportionate allocation set forth below ("Business Income Appropriation") The County will first use its share of the Business Income Appropriation to offset the Approved Fixed Costs for the Complex payable by the County to the Contractor pursuant to Section 32 hereof. The calculation of Business Income Appropriation shall be as follows and contribute to the overall Management Fee (as hereinafter defined) of the Contractor: Should the Business Income exceed $1 5 million ($1 500 000) in anygiven fiscal year, the County and Contractor may renegotiate the split provision of the Business Income Appropriation for the income exceeding $1 5 million through a written amendment to the Agreement that is mutually acceptable to and signed by both the County and Contractor. In any given fiscal year should the Business Income be less than 70% of the approved budget the County and Contractor may negotiate a written amendment to this Agreement, that is mutually acceptable to and signed by both the County and Contractor: provided, however that this renegotiation shall only be applicable after the Complex is fully open and operational. In Fiscal Year 2020 if the Business Income is calculated negative, the Contractor may invoice the County for the loss and the County shall reimburse the Contractor for the same upon receipt of a proper invoice Payments of invoices shall be processed and paid in accordance with the timeframes established in Florida Statutes, H 218.73 and 218.74 (the "Local Government Prompt Payment Act") and the terms of this Agreement. In subsequent ears, there shall be no reimbursement of Business Income loss. During Fiscal Years 2020-2025 of the Agreement the County shall pay the Contractor a fixed corporate services management fee ("the Corporate Services Management Fee") in the amount set forth below. Starting in FY 2022 the Cgoorate Services Management Fee will begin to be phased out in line with the chart below: Fiscal Year Corporate Services Reduction Year over Year Mang ement Fee FY 2020(partial) $929400 FY 2021 $350,000 FY 2022 $2459000 -30% FY 2023 $171 500 -30% FY 2024 $120,050 1 -30% Page 5 of 16 Third Amendment to Agreement # 18-7404 Words St+wekreuglt are deleted; Words Underlined are added FY 2025 1 -50% FY 2026 Iso 400% The Contractor's share of the Business Income Appropriation and the Corporate Services Management fee shall hereinafter be collectively referred to as the "Management Fee." If in any fiscal year, the Contractor's share of the Business Income Appropriation plus any portion of the Corporate Services Management Fee (if any) exceeds $500,000, the remainingportion of the Corporate Services Management Fee for such fiscal year (i.e., any portion of the Corporate Services Management Fee that if paid would cause the Contractor's total Management Fee for such fiscal year to exceed $500,000) will be waived. Notwithstanding the foregoing in the event that the Comdex is not complete by December 31 2021 the County and Contractor may negotiate a written amendment to this Agreement that is mutually acceptable to and signed by both the County and Contractor. 32. FACILITIES FIXED COSTS SCHEDULE The Complex is expected to generate fixed costs associated with the baseline operation of the Complex These costs include, but are not limited to maintenance and janitorial full time employee salaries, corporate services, and other general administrative expenses (the "Fixed Costs"). The initial estimates of the Fixed Costs for fiscal year 2020 and 2021 are outlined in Exhibit C Phase II-B Estimated Facilities Fixed Cost Fee Schedule (as the same may be updated from time to time pursuant to the terms of this Agreement the `Budgeted Fixed Costs") The Fixed Costs for the Complex shall not exceed the Budgeted Fixed Costs without the Contractor providing justification therefore and obtaininggpproval of the Board of County Commissioners, The Budgeted Fixed Costs and any other Fixed Costs approved by the County shall be deemed the "Approved Fixed Costs." The Approved Fixed Costs shall be reimbursed by the County to the Contractor monthly upon the provision of a valid invoice and submittal of monthly deliverables reportPayments of invoices shall be processed and paid in accordance with the timeframes established in the Local Government Prompt Payment Act and the terms of this Agreement Notwithstanding the foregoing the Contractor will first offset any Approved Fixed Costs payable by the County against the County's share of the Business Income Appropriation that is available to the County on a quarterly basis pursuant to Section 31 hereof. 33. BUDGET REVIEW AND MODIFICATION Budgeted Fixed Costs budget will be subject to an annual review and based upon actual costs of the previous year and the business plan proposed by Contractor Modifications of any of the budget categories defined in Exhibits B2 or C may only be made if approved in advance by the County Manager, or his designee and if such modifications exceed Fifty Thousand Dollars ($50 000) then it will require an Amendment to this Agreement approved by the Board of County Commissioners. Page 6 of 16 Third Amendment to Agreement #184404 Words Struck Through are deleted; Words Underlined are added 34. CAPITAL RESERVE Prior to the quarterly calculation and distribution of the Business Income APpropriation Pursuant to Section 31 hereof, the Contractor shall calculate and set aside 5% of the Business Income as capital reserves for the Complex (the "Capital Reserve Contribution"). Contractor shall remit to the County the Capital Reserve Contribution to be held in trust in a separate capital reserve account for the Complex maintained by the County, and the funds in such account shall be used exclusively for capital repairs or replacements at the Complex The budget schedule and plan for capital repairs and rrolacement for the Complex will be administered by the County, with the input of the Contractor. 35. ASSUMPTION CLAUSE In the event of the termination of this Agreement, the County will make best efforts to accommodate any existing events that have an active reservation at the Complex or another County facility. 36. GENERAL OPERATING PROCEDURES The Contractor shall operate and maintain the facility to the minimum standards outlined in the Complex Operating Manual, attached hereto as Exhibit D and incorporated herein by reference (the "Operating Manual"). The Operating Manual includes but is not limited to general hours of operation, food and beverage standards standard operating procedures for facility and recreational staff, minimum maintenance standards and guidelines general quality assurance and quality control procedures guidelines for merchandise and food and beverage sales, standard workflows for programming and reservations and work methods and purchasing of goods and equipment for the facility. The Operating Manual will be considered approved by the Board of County Commissioners upon the execution of this Amendment. The County Manager, or his designee may, at his discretion and with the consent of the Contractor, amend the minimum standards and procedures in the Complex Operating Manual based on programming demand 37. PROJECT PUBLICITY Any news release pertaining to the services performed by the Contractor pursuant to this Agreement must recognize the contribution of the County as a funding source and should be coordinated with the County's Communications and Customer Relations Division prior to publication The Contractor shall recognize the Countfor its contribution in all promotional materials and at any event or workshop for which County funds are allocated. 38.5UBCONTRACTORS The Contractor shall be responsible for all work and all expenses required to perform the services set forth in this Agreement subiect to reimbursement from the Countypursuant to this Agreement. Page 7 of 16 Thad Amendment to Agreement #18-7404 words SMnek�reug# are deleted; words Underlined are added a. The Contractor may, as appropriate and in compliance with applicable laws subcontract the delivery of the services for the Complex provided however, that the Contractor will be solely liable to the subcontractor for all expenses and liabilities incurred during such subcontract subject to appropriate reimbursement of Contractor pursuant to this Agreement. b. Any and all subcontracts executed for the Complex shall include provisions whereby the Contractor and the subcontractor agree to abide by all local, State and federal laws and indemnifyand hold harmless the County consistent with the same provisions required of the Contractor in the Agreement. 39. DATA &RECORDS MANAGEMENT The Contractor shall keen and maintain records required to operate and perform services to the Complex Upon request from the County, the Contractor shall make those records available for inspection. Upon expiration or termination of this Agreement the Contractor will transfer, at no cost, to the County all records with respect to the operation of the Complex by Contractor that are in possession of the Contractor or keep and preserve public records with respect to the operation ofthe Complex by Contractor during the term of this Agreement that are required by the County to perform the serviceIf the Contractor transfers all public records to the CoMM upon expiration or termination of this Agreement the Contractor shall destroy any plicate public records that are confidential and exempt from public records disclosure requirements If the Contractor keeps and preserves public records upon expiration or termination of this Agreement the Contractor shall meet all applicable requirements for retainingpublic records All records stored electronically must be provided to the County upon request from the Coua's's custodian of public records in a format compatible with the information technology systems of the County. 40. OPERATIONS. The Contractor shall use point -of --sale (POST electronic cash machines or other similar electronic accounting_ control equipment for the proper control of all payments All sales transaction must be accompanied by a receipt to the customer. Daily Register receipts must be maintained and made available upon demand during the term of this Agreement All electronic cash equipment must be reviewed and approved by the Countyprior to use. All financial records with respect to the Complex are to be retained during the entire term of this Agreement and for a period of five (SI years following the termination of this Agreement The financial records described in the previous sentence consist of records documenting specific receipts/revenues collected by Contractor through cash, checks, electronic fund transfers (EFT)credit and debit cards or other methods. This may include but is not limited to records such as cash collection records and reports, cash receipt books cash register taffies deposit/transfer slips EFT notices credit and debit card Page 8 of 16 Third Amendment to Agreement#t8-0404 Words �ugtt are deleted; Words Uuderliaed are added records, receipt ledgers, receipt Journal transactions and vouchers. refund records, bad check records, and other accounts receivable and related documentation. The Contractor may sell any concessions desired as long as such items are permitted under Florida state law and the Contractor has obtained the proper licensinWtax permits for such sales. Any and all tobacco ,products are not permitted. 41. FINANCIAL REVIEW. RECORDS. AUDIT. The Contractor shall provide, at its expense an annual independent review of the Contractor's financial records. The purpose of this review is to substantiate that the County has been compensated in accordance with this Agreement. During the term of this Agreement, the Contractor shall establish and maintain such records as now exist and may hereafter be prescribed by the County in the future to provide evidence that all terms of this Agreement have been and are being: observed. The Contractor grants to the County the right and authority to audit all records documents and books pertaining to the Complex operation Such audit will be conducted at a frequency determined by the County and communicated to the Contractor. The Contractor agrees to provide materials for the audit at the place designated ted by the County within three (3) business days after the Countv's notice to do so is received by Contractor, all at no cost to the County. The agreement to provide materials for audit extends to the Office of the Clerk of the Circuit Court, as "ex-officio clerk of the Board of County Commissioners, auditor, recorder, and custodian of all county funds." All other terms and conditions shall remain in force. Page 9 of 16 Third Amendment to Agreement # 1g-7404 Words � are deleted; Words Underlined are added CAS IN WITNESS WHEREOF, the Parties have executed this Amendment on the date and year first written about by an authorized person or agent. ATTEST: CRYSTAL KINZEL, Clerk of Courts and Comptroller , Deputy Clerk Contractor's F' B: Print Name Contractor's Second Witness: B y Pt�A OJ UOj Print Name Approved as to form and legality: Scott R. Teach Deputy County Attorney BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA Burt L. Saunders, Chairman CONTRACTOR: Sports Fields, Inc., of GA d/b/a Sports Fields, Inc. Page 10 of 16 Third Amendment to Agreement H 18-7404 Words Straek THfeao are deleted; Words Underlined are added O EXHIBIT A2 PHASE II-B SCOPE OF SERVICES ORGANIZATION: Sports Fields, Inc. PROJECT: Paradise Coast Sports Complex OBJECTIVE: Project Administration Performance Criteria The Contractor shall provide the supporting documentation to substantiate the following activities for reimbursement: Deliverable 1: Maintain staff which shall be comprised of a General Manager, Assistant General Manager, (2) Sports Managers, Hospitality Manager, €weats Mmager, Maintenance Manager, Superintendent, and a two (2) Local Use Coordinators based on the compensation model included in the COMPLEX Operating Manual. Progress and detail of this deliverable will be evidenced by providing the County with a monthly payment record, including a direct deposit transaction detail report for each employee receiving payment during the period. All such monthly records/reports shall be provided to the County by the close of business no later than five (5) days after the end of each month. Deliverable 2: Provide a monthly report of all receipts to support the expenses being submitted for reimbursement and a transaction detail report. All such monthly records/reports shall be provided to the County by the close of business no later than five (5) days after the end of each month. Deliverable 3: Maintain and update a search engine optimized website and social media accounts which highlight the COMPLEX, Collier County, and Paradise Coast region. Monthly, the Contractor will provide an analytics report for the period along with Deliverables 1 and 2. All such monthly records/reports shall be provided to the County by the close of business no later than five (5) days after the end of each month. Deliverable 4: Quarterly review of the Complex including the events held at the Complex during the quarter, a look ahead to the next quarter, and a profit and loss statement. This profit and loss statement will calculate the quarterly remittances to the County. This report will be prepared and submitted within 30 days of the conclusion of the quarter. Each quarterly report will be presented to the Tourist Development Council at the next available meeting. Deliverable 5: Development and submission of a preliminary annual budget for the following fiscal year by May 1 of each year for review for inclusion in the County budget process. Deliverable 6: Submittal of an annual business plan for the Complex by October 31 after the closing of each fiscal year. The annual report shall include a year-end review of the concluding Page 11 of 16 Third Amendment to Agreement # 18-7404 Words SEraek�#eogh are deleted; Worda Underlined are added CAS year and goals, and also outline the budget, and strategy for the upcoming fiscal year. The annual business plan will be presented to the Tourist Development Council and Board of County Commissioners at the next available meeting. EXHIBIT B2 - PHASE II-B ESTIMATED BUSINESS INCOME FEE SCHEDULE FY 20 Mid -Year Full FY 21 Income Event Income Tournament Fees $ 30,700.00 $ 300,000.00 Event Retail $ 4,240.00 $ 32,312.00 Event F&B $ 35,000.00 $ 295,695.00 Event Hotel $ 0 $ 120,000.00 Event Gate $ 0 $ 64,456.00 Total Tournament Income $ 69,940.00 $ 812,463.00 Great Lawn/Local Use Event Fees $ 750.00 $ 15,550.00 Rental Revenue $ 11,500.00 $ 39,780.00 Food & Beverage $ 30,000.00 $ 200,000.00 Total Local Income $ 42,250.00 $ 255,330.00 Other Income Sponsorship $ 30,000.00 $ 120,900.00 Discounts $ (867.18) $ (2,540.42) Refunds $ (2,677.50) $ (10,800.00) Total Income $ 138,645.32 $ 1,174,452.58 Cost of Goods Sold Game Support $ 32,400.00 $ 120,900.00 Retail Costs $ 2,035.20 $ 15,509.76 Food Cost $ 26,000.00 $ 198,278.00 Hotel Costs $ 0 $ _ 12,000.00 Partner Split $ 15,720.00 $ 54,060.00 Marketing, Sales, Accounting, FIR $ 120,000.00 $ 240,000.00 Part -Time Staff $ 90,000.00 $ 370,668.70 Taxes $ 18,000.00 $ 74,133.74 Page 12 of 16 Third Amendment to Agreement # 18-7404 Words Stanek--Tbr-aa are deleted; Words Underlined are added 0 Sponsorship COGS $ 6,000.00 $ 123000900 Event COGS $ 225600 $ 41665A0 $ - $ - Total COGs $ 310,380.20 $ 15102,215*20 Business Income $ (1719734.88) $ 72,237938 Page 13 of 16 Third Amendment to Agreement #18-7404 Words SENuel�eug� are deleted; Words Uaderliaed are added CAS EXHIBIT C PHASE II-B ESTIMATED FACILITIES FIXED COST FEE SCHEDULE FY 20 Mid -Year Full FY 21 Advertising and Marketing $ 60,000.00 $ 165,000.00 All Other Expenses Auto Expense $ 600.00 $ 2,400.00 Background Checks $ 1,550.00 $ 3,000.00 Bank Charges $ 1,000.00 $ 3,000.00 Computer Expense $ 1,200.00 $ 3,600.00 Contract Labor $ 0 $ 30,000.00 Copier/Printer/Scanner $ 1,200.00 $ 3,600.00 Courier $ 400.00 $ 1,200.00 Cred Card Fees $ 13,000.00 $ 63,000.00 Events -Fanfare $ 15,000.00 $ 36,000.00 Medical Expense $ 782.27 $ 2,160.00 Minor Equipment $ 12,000.00 $ 12,000.00 Miscellaneous Expense $ 1,200.00 $ 3,600.00 Office Expense $ 4,000.00 $ 12,000.00 POS/Revel Hosting $ 5,100.00 $ 20,400.00 Postage & Delivery $ 800.00 $ 2,400.00 Professional Fees $ 0 $ 255.00 Staff/Team Equipment $ 400.00 $ 6,300.00 Taxes and Licenses $ 0 $ 2,000.00 Total All Other Expenses $ 58,232.27 $ 206,915.00 $ - $ - Insurance $ 33,000.00 $ 100,000.00 $ - $ - Maintenance $ - I $ - SFI Maintenance $ 35,200.00 $ 139,500.00 Repairs & Maintenance $ 25,000.00 I $ 53,200.00 Supplies $ 24,500.00 $ 23,275.00 Maintenance Salaries Full Time $ 35,384.62 $ 110,576.92 Maintenance Salaries Part Time I $ 57,000.00 $ 120,000.00 Page 14 of 16 Third Amendment to Agreement #18-7404 Words S'.-,:t -Th = are deleted; Words Underlined are added G Taxes $ %238.46 $ 21,057.69 Insurance -Health $ 5,307.69 $ 16,586.54 Retirement Contributions $ 1,769.23 $ 5,528.85 $ - $ - Total Maintenance $ 193,400.00 $ 489,725.00 $ - $ - Payroll $ - $ - Salary Full Time $ 116,000.00 $ 377,000.00 Great Lawn/Fitness Staff $ 0 $ 24,000.00 Taxes $ 11,600.00 $ 40,100.00 Insurance -Health $ 179400A $ 56,550.00 Retirement Contributions $ 12617.84 $ 4,789.82 Payroll Expenses $ 42150 $ 723675 $ - $ - Total Payroll $ 1479041934 $ 503,163.57 Travel Entertainment $ - $ - Meals $ 55200.00 $ 2,880.00 Airline/Airport Parking $ 33,150.00 $ 18,000000 Hotels/Lodging $ 15,600.00 $ 8,400.00 Rental Car/Cabs/Rideshare $ 115050000 $ 6,000.00 $ - $ - Total Travel $ 659000.00 $ 35,280.00 $ - $ - Total Expenses $ 556,673.61 $ 1950%083.57 Net Income $ (728,408.49) $ (114279846.19) Business Income Split $ 0 $ 36,118069 Management Fee $ 92,400.00 $ 3509000.00 Total Cost to County $ 82%808A9 $ 19813,964.88 Page 15 of 16 Third Amendment to Agreement #18-7404 Words �g4 are deleted; Words Uoderlioed are added CAa EXHIBIT D COMPLEX OPERATING MANUAL Page 16 of 16 Third Amendment to Agreement # 18-7404 Words SEruelFTlrrexghnre deleted; Words Underlined are added SPORTS. FAMILY. FUN. STANDARD OPERATIONS MANUAL SPUR-TRFURCE � pARkS OPENING/CLOSING p9. 2 Mkow OPERATIONS MANUAL CASH CONTROLS OPENING & CLOSING CHECKLIST Opening Date: Opening Manager: o Safe Count: ■ Verify the petty cash/coins are at $ o Drawers: Verify tills are at correct amount labeled on the till drawer ■ Fill out the Safe Count Sheet, along with using the weighing machine, print and initial o If till is +1-, investigate and report on Safe Count Sheet o Ensure tills are labeled with their destination. Take all needed tills to proper location with envelope for receipts, and receipt paper if needed o Open registers at amount in each till ■ After researching why, the till is +I-, open register at the exact amount reflected in till o Check deposit for small deposits from previous day o Combine all small deposits to create a collective deposit (large deposit in colored -top bag) ■ Add all receipt summaries from small deposit bags to determine the total before counting the collective, large deposit o Always count deposit with another staff member o If no discrepancies, fill out one deposit slip including the bag number and initials at the bottom of the slip. o Place all currency into large deposit bag, along with white copy of the deposit bag- keep the carbon copy o Seal bag, and fill out date, bank, company, amount in bag o Fill out the deposit log in the black binder o Drop deposit into safe, verify safe is locked o Attach carbon copy to the receipt summaries, and to adding machine tape of deposit count. Place into the file for the current day Notes: pg. 3 SPDRTSIFDRCE OPERATIONS CASH CONTROLS OPENING & CLOSING CHECKLIST CONT'D Closing Date: Closing Manager: o Count each till at its register ■ Login, Settings, Tills, Till Drawer 1, Open Cash Drawer, Checkout, Count, Done, Print Summary, Submit *If any discrepancies, recount, investigate potential issue, close register as is o Retrieve all receipts; Credit/ Returns/ Voids/ Cash Counts- Take back to safe room and place in current day's file c Create individual deposits from tills and place into small bags with white toppers o Balance tills to amount labeled on drawer o Recount each till using the weighing machine to verify correct deposit was removed and till is at the correct starting amount o If till is +1-, still balance till to the labeled amount making the deposit +1-. o Print and initial receipt o Fill out bag with date, location, amount and initials. Seal bag with currency and summary receipt o Drop deposits into safe o Put tills back into safe o Complete the Safe Count Form -filling out completely o File all forms into current day file o Verify Safe is closed and locked pg. 4 G SPORTS FORGE • re ► PRRRG T CASH CONTROLS OPENING & CLOSING CHECKLIST CONT' To ensure proper handling of cash flow within Sports Force Parks Full-time Staff o Creating a safe environment for conducting safe counts, prepping, and closing tills for the business o Follow procedure for completing a safe count and setting tills o Following rotations for transporting tills for safety, and efficiency Lead or Additional Full-time Staff o Assisting full-time staff in safe counts o Assisting with transportation of tills Opening o A part-time team member is permitted to be in the safe room accompanied by a full-time staff member o The door must remain closed for the entire duration of the safe being opened o The safe must be counted each time cash is being added or removed from the safe o Using the weighing machine, weigh the tills and the petty cash • Print the count from the weighing machine, initial the bottom, and staple to the Safe Count Form o Complete the Safe Count Form o Only transport tills needed for that day - Transport tills in sealed green bag ■ Two employees must be present in order to transport tills ■ Transporting tills in a sequential way for the park • Ticket office, then mobile units, then in a sequential order to be as efficient as possible • Upon leaving each location, lock the location if staff is not present to remain • Tills are not to be left unattended pg. 5 EP. OPERATIONS MANUAL CASH CONTROLS OPENING & CLOSING CHECKLIST CONT'D Location Deposits o When a specific location closes, a member of full-time staff and another staff member will shut down the location o The full-time staff member will close out the tills while the other staff member completes closing procedures o The full-time staff member will verify the till is the correct amount provided by Revel o After closing procedures have been finished, the two staff members will lock the location, and take the till in a green sealed bag back to the safe room o The full-time staff member will balance the till to $3001$500 and complete a small deposit ■ Use the weighing machine to verify that the cash till is at the amount labeled on the till drawer ■ Print the count, initial, and place into the till drawer o The small deposit with the receipt from Revel will go into a small white bag, sealed and then dropped into the safe o Repeat these steps for all tills Final Deposit o Final deposit is to be created by the following morning o Two full-time staff members will create the final deposit o One staff member will collect all the small deposit bags and combine them, then begin weighing the deposit o The other staff member will collect all receipts from the small deposit bags and total them together o Once the first staff member determines the amount of currency, they will tell the second member if that is the amount represented by all the receipts • If the totals do not match, the full-time staff members will switch roles and repeat the counting process • If they still do not agree on a total, they should investigate the receipts and other areas where currency may have been missed i.e. Reweigh the entire safe • If problem still occurs, consult General Manager o Create a large deposit with a colored top o Fill out deposit slip, add initials and bag number at the bottom of the deposit slip o Place top deposit slip into the deposit bag and seal. o Attach carbon copy to the receipts from the small deposit bags and file with the current day folder *Retain: in compliance with Florida Statutes, Chapter 119, the Florida Public Records Law and Rule 1 S- 24.003(1)(a), Florida Administrative Code, the General records Schedule. Retain for three years. CAo I,il. 6 ky�URTS FaR�E . RK5 - CASH CONTROLS OPENING & CLOSING CHECKLIST CONT'D Misc. Safe Drop Throughout the Day At times there will be too much money in the till to safely manage the drawer. Followthe appropriate p ro riate steps as outlined: o A lead or full-time staff member will perform safe drop o It is required to have two people present to perform safe drops o Log into register, open the cash drawer, and take out the �veerfflloowi tgin t aleand place into s small o Take money to the safe room and weigh the money, print deposit bag o Log back into register, and select current till o Select cash drop o Enter in the total amount that was removed from till o Shut register drawer when it opens o File receipt with daily paperwork Change Throughout the Day o Team members will notify a full-time staff member o The full-time staff member will complete a paid out to accommodate for the change needed ■ Tills, Paid Out, enter the amount being removed o Take cash in a money bag and retrieve from safe o Complete paid in and put the change into the till pg. 7 lip OPERATIONS MANUAL TICKET OFFICE OPENING & CLOSING CHECKLIST Opening Ope Opening Team Member: o Clean and dry all counter tops, inside and outside o Clear all spider webs o Fill all wristbands -with correct color for day and event o Extra Receipt tape o Fill brochures Notes: Closing Date: Closing Team Member: o Clean off all counters o Remove trash and replace bag o Lock all windows o Fill all wristbands with correct color for following day o Fill brochures Notes: Cq pg. 8 EP10-RT FURS RRRS FACILITY OPENING & CLOSING CHECKLIST Opening Date; Opening Team Member: o A -frames out with proper information displayed rnament Central Welcome Center) o Snap frame has correct sign displayed {by o Cobwebs cleaned off front of park building and benches o Ticket office outdoor counter clean o Music playing o Tills set at each location o Tournament Central[Welcome Center prepped and ready o Tourney Machine on TVs o CTTA ready to open, product displayed, heat presses and lights on o Retail ready to open, lights and TVs on (ESPN) o Market/ F&B areas ready to open o Promenade ready- rocking chairs, yard games, TVs, etc. o Reserved Parking tent set up and staffed o Service gate tent set up and staffed o Officials Room unlocked a Officials cart at official's lounge unlocked o Employee breakroom unlocked o Attractions hours posted o FanFare lineup posted ections are completed, binder filled out properly (before they open o Confirm Attractions insp ■ Varies from all parks ME SPORT RCE RK5 FACILITY OPENING & CLOSING CHECKLIST CONT'D Closing Date: Closing Team Member: o Attraction(s) equipment stored and secure o Attraction(s) secured o Doors/gates locked o Trash removed from all bchainga' ayattra don areas games put away, TVs off, lights under concessions o Promenade cleaned up - off, bathrooms checked secure o Retail checklist compleequipment equ pment aad�gghts offhts off, bbulding secure o Market checklistcompleted, o F&B locations checklists completed, lights and equipment off, building secure o Snap frame flipped to CLOSED o Speakers inside, charging o Laptop charging o Tills/ deposits completed and safe count form completed o Ticket office windows locked o Tournament Central[Welcome Center secure o Lights off in park o Lights off in buildings o All guests/ employees out of facility o Gate secured e Pg• 10 OPERATIONS MANUAL FOOD & BEVERAGES OPENING & CLOSING CHECKLIST Opening Date: Opening Team Member: o Turn on lights o Refresh and login to all POS stations o Check receipt paper in printers, refill if necessary o Confirm till count in each register o Check each station and refill any station as necessary a Wipe down all counters and service areas o Sweep all floors o Turn on all digital menu boards, inside and outside o All POS merchandise is stocked, clean, and organized Notes: Closing Date: Closing Team Member: o Turn off lights o Check receipt paper in printers, refill if necessary o Check each station and refill any station as necessary o Wipe down all counters and service areas o Wipe down all food service equipment and back splashes o Ensure all food products have been properly labeled, dated, and stored o Wash and sanitize all dishes o Sweep all floors o Remove all trash o Refer to cash handling procedures for closing out all POS stations o Secure building Notes: pg. 11 pvRT ORCE , . - , 5� PARHSTIONS MANUAL RETAIL OPENING & CLOSING CHECKLIST Opening Date: opening Team Member: 9 o Clean and dry all counters Clean ail windows inside and outside o o o Clean all mirrors Floors swept including undr racks style/ colors) size o o Organize all apparely gender/ Organize all other merchandise/ displayed neatly Make sure the SFP shopping bag mount is full o o Place any racks outside and lock wheels o o Dust shelves Be aware of item of the day sports channels o Turn on all hangers are kept Vs — inside and outside throughoutentir Make sue shift o o Clean and organize all areas of retail store Notes: Closing Date: Closing Team Member: o Sweep carpet o Sweep floors o Clean and organize all counters- top and bottom o Candy filled o Clean and wipe down candy fixtures o Clean Powder drop o Have extra receipt tape on hand o Make sure hangers are neat and organized o Swiffer (wet) as needed o Pull in racks and leave wheels unlocked o Organize all apparel by gender/ style/ color/ size o Organize all other merchandise/ displayed neatly o Remove all trash and replace the bags o Turn off all TVs — inside and outside Notes; pg, 12 SPORTSFUIRCEi OPERATIONS MANU -:PARRS T CUSTOM THREADS TOURNAMENT APPAREL OPENING & CLOSING CHECKLIST Opening Ope Opening Team Member: o Turn on heat presses to correct temp — o Goof proof 360, Stretch Litho 280 o Clean counters and keep free of clutter o Sweep floors - including ender helve/ color/ size o Organize all apparel by g Y o Roll shirts in totes o Organize other merchandise o Make sure the SFP shopping bag mount is full o Display apparel o Stock order forms and have working pens available o Ensure pricing display is visible for guests o Post hours Notes: Closing Closing Team Member: Date: o Clean counters - free of clutter and trash o Turn off all heat presses and all other machines o Stock extra receipt tape o Pull in all displays o Organize all apparel by gender/ style/ color/ size o Neatly roll all shirts o Sweep floor- including under shelves o Remove trash and replace bags o List any additional items needed Notes: pg. 13 OPERATIONS MANUAL FIRST AID OPENING & CLOSING Opening Date: Opening Team Member: o Clock in at TournamententrallWelcome Center with Manager o Retrieve First Aid/Medic eys o Open First Aid room o Check to make sure ice is stocked o Check AED for proper charge o Ensure First Aid travel bag is lefulldand y gasseddy for the lcharged day o Ensure First Aid cart is clean and Notes: During Shift o Check all medical products for expiration o Inventory Check Date: Closing Team Member: o Ensure all incident/injury reports are filed appropriately and submit to General Manager o Clean and organize the First Aid room o Clean First Aid cart o Dump any excess ice from cooler o Remove trash and take to dumpster area o Secure room and return keys to Tournament Central) Welcome Center o Clock out for the day Notes: OK pg, 14 EaRi °s �E OPERATIONS MANUAL GUEST SERVICES co pg. 15 OPERATIONS MANUAL c�ppRTS F�RC RESERVED PARKING CHECKLIST Opening Date: Opening Team Member: o Obtain key, unlock parking barricades located in the parking lot o Store chain with barricades in parking lot to Reserved o Set up barricades (with secured weights) 0 Distribute parking cones and A -frames (with secured weights) on drive leading up Parking • Make sure arrows are pointing in the right direction lot (with securedarking o Set up parking attendant's tent on ight side of the drive into the p weights, attach sides if appropriate) o Ensure Reserved Parking station is clean o Obtain parking clipboard from MOD • Start-up cash in money apron • Mobile POS charged and ready ■ Parking Passes wl proper expiration date Notes: Closing Closing Team Member: Date: o Tear down parking lots, place weights, cones and A -frames inside on barricades to designated area o cones and A -frames together through openings Chain all barricades, o Lock and return key to MOD o Collect clipboard from staff e bmatch remaining tags o Verify remaining parking spar o Deposit start-up cash and sales cash into petty cash drawer Notes: pg. 16 5PpRTS FORCE _paRx RESERVED PARKING CQNT'D Once Reserved Parking is logged and ready to go for start of event: o Parking Attendants take parking bin ackets are clipboard inSafe event parking area ■ Weather permitting, parking ■ urnment The Parking Bin and Clipboard will be located eserved Parking zonetrallWelcome Center o Set-up barriers in designated areas to create th white cones and directional A -frame sinage leading from park entrance towards the Reserve o Set-up g Parking area o Parking will open 30 minutes prior to gates open, arrival time for employees is i 5 minutes prior o parking open Operating Reserved Parking o When a guest arrives, ask them for `veethe guest their hir name to verify if their name is on the list, gparking tag and direct them to place parking tag ■ on rear view mirror, and to park in the reserved lot roof of purchase, make ■ if they are not on the list, request proof of purchase. When verifying p sure guest purchased parking for the correct event ■ if purchased for correct event, and they are not ark the list, sea edgot guest name to list, and give them their parking tag, and direct them t p • if guest purchased for wrong event, verify the amount list and paid matched the a parking pass price, allow to park in reserved lot after adding Report to manage on duty price is incorrect, seek manager assistance • If guest purchased wrong event, and the p �riing on rear view mirror o During shift, walk reserved parking tota and oes not havake sure e a taggs , report to manage on duty o if a vehicle is in reserved parking o 1f reserved lot is sold out, direct vehicles to free lot At the Conclusion of Day: o If there unclaimed or unsold cash diregCtlagto manags, return e on duty e parking bin pack and bin can ■ Return all parking ca Y ■ 1f there are no remaining tags to be event, individuals need only cmed or purchased, ghecin clipboard e stay inside for the remainder of th Remainder of event: o Set-up parking tent, cones, and barriersand if necessary, starting cash, cash aprons, and clipboard o Retrieve parking bin, parking wands, ■ If there are parking spaces stilt/ available, unsold andunclaimed ill ai pen ugntil all seotdto be taken to s are sold The the parking check -in for the remainder of the event. This will Kapp p -person procedures can same parking list will then be left in the clipboard so that the same in take place throughout the event g and prepped for the ■ Starting cash will need to be balanced at the end of the evening ugh next day o Guests do not need to check -in twice, if theirs o tag is displayed in their window, wave them t roclearly ■ if you cannot see tag, please ask the present it before entering, then ask them to display it in their vehicle throughout the day ■ if they do not have a pass and Reserved Parking lot tois direct parking tags fare displayed in o Parking attendant will make occasional trips around window areas pg. 17 OPERATIONS MANUAL �=-.PARKS PHONE ANSWERING it is im ortant to make a positive and As this may be the first contact the caller has with Sports Force Parks, p professional first impression. Key points to keep in mind as you answer the phod our brand o This is a touch point for our company a o Always answer with a smile, kind tone, and remain courteous at all times same professionalism o Always answer any work -related phone call on your cell phone with the SCRIPT FOR ANSWERING PHONES our park name) our ark name Haw Answering phone call at Sports Force Parks (y with Sports Force Park ---y p o ,Good morninglafternoon, this is _insert name — may I help you?" Answering work related phone call on your cell phone o Hello, this is how may 1 help you? (F • E GRCE ••x5- FACILITY RULES Sports Farce Parks rules are established and enforced to help ensure ege the rules andwhile address participating 'in events violations at our facilities. It is each team member s responsibility tohelpnfor rs reserve he ht to refuse service any appropriately and immediately. Sports Force Parks team duo or engages intanyr gerbal and/or physical to arpolicy, procedure participant and/or spectator who violates any p of the Sports Park/Complex or its team members. WILL BE ASKED TO LEAVE. UNAUTHORIZED USERS OUTSIDE FOOD & BEVERAGE No unauthorized outside food or beverage is allowed on property at Sports Force Parks. Approved single bottles of water and sports drinks for athletes are acceptable. COOLER POLICY Coolers have their towels in there) o Only coolers with ice are permitted (they may o Permitted items besides ice are medications, baby foodiformula o Any other item will need to be kept in vehicle ill be checked for content o All coolers, wagons, strollers, and buggies Controlling o Check point for all coolers, wagons, strollers, and buggies o Front gate leads will mention that they must get the above checked o SFP Team members at gates to conduct checks need to be engaging o Preferred verbiage to use; olio While you are allowed to bring in a Sports Force Parks have a no outside food or beverage Policy. cooler with ice, you are not permitted to bring in cases of beverages. Please leave cases of beverages, and other items in your vehicle". PET POLICY erty of Sports Force Parks, with the exception of service animals. Pets are not allowed on prop TOBACCO POLICY Smoking and other tobacco products, including e-cigarettes, are allowed ONLY in designated smoking areas, outside of the park/complex. pg. 19 SPORTS FORCE �PRRRS= OPERATIONS MANU T0k,--!RNAl 0 p9. 20 T5p06_R_:0RCEARRS R MANAGER'S TOURNAMENT CHECKLIST To ensure coordinators collect all the necessary information for a smooth team check -in prior to the tournament, please refer to the Manager's Checklist below. MANAGER'S CHECKLIST o Tournament Payment via League Apps o Hotel booking (if non -local) o Team Roster through League Apps account (SFP tournaments) or through our Tournament Partner o insurance Certificate with 3 entities listed as "Additional Insure", NOT NAMED INSURED o IE Sample for Vicksburg: Sports Force Parks on the Mi ippi ■ Sports Force Parks Vicksburg, LLC ■ Sports Fields, Inc. ■ City of Vicksburg, MS o Parental Waiver through park designated process Coaches are required to have player Birth Certificates on site during tournament but ARE NOT o required to send them to Sports Force Parks pg. 21 AMBASSADOR PROGRAM Ambassador Reference power of Sports Force Parks, use their voice to spread a positive message about our facilities, Ambassadors are team coaches who help us spread the word about the p tournament is a success. These accomplished men and women identify and recruit teams, assisting Sports Force Parks to ensure each art of Who: Sports Force Parks Coordinators/Managers will identify contacts who are goad coaches to be p the SFP Ambassador Program. Goal: Minimum four coaches per sport Sports: orts s ecific to each parks business (Baseball, Soccer, Softball, Lacrosse, and Footba Sp p Ambassadors Receive: the SFP o Provide apparel piece with SFP logo with "Ambassador" during year give away o At Coaches Conventions o v rtio the Year Award perat some other sport Coach/Ambass o If/When possible take them out to dinner Expectations: for tournaments o Be our cheerleaders, talk up the park, get other teams to sign up o Promote Sports Force Parks and tournaments/events o Encourage teams to sign up for Sports Force Parks tournaments/events incentives: in a o New Teams Only (Teams that havefne weekednd tournament fee fonament at r heir team • 5 to 9 Teams = 50 % of • 10+ Teams = 100% off one weekend tournament fee tar their team pg. 22 gIl o CE •- -, • ►NUAL � FILLER -ADD TEAM SOP Filler/Add teams for tou rnaments when the need arise to replace or fill a bracket for competitive and/or tournament experience Sports Coordinator for scheduled When the need arises to till/add amert after paying their deposit hich d forfeited exists to fill a bracket to o A team drops out of to rmined date (outlines based on seasonality) the nee o At a predete create competitive balance Filler/ Add Team Action Steps s s firreceive a refund of their deposit If a team drops out and doe o Utilize the wait list team full rice ■ They are offered to play at p rice no deposit) Can offer Sales team or counted Partner withith GM about other solutions o Fill with a focal* team as price to cover game costs o Example: Baseball (officials, Awards and Balls) at a cost of $250 °° opportunity ortunity arises Give all filler/add teams opp l in, they will move to the bottom of the list for the next time the opp down o If a team accepts teaam may play up an age division if they wish to. An older team, may not play A younger an age division Filler/ Add Team Action Steps If we need teams to b a date 2racket staff b o At predetermined , 3 or 4 weeks out), or at the direction of the Safes team or GM, will reach local* team atypr price tok of ocal* coaches cover game costs o Fill with a *al is considered within a 60-mile radius- or those who would not need hotels* LOC pg, 23 lip r OPERATIONS MANUAL URNAMENT REGISTRATION PHONE SCRIPT FOR TO ASSISTANCE their registration and team To ensure team coordinators are consistent with phone calls to coaches regarding manager's checklist Coordinator items on the manager's check list o Reach out to teams when s on manager's check list rklevent hotel booking partner o Create list of missing through p o Verify teams have secured their lodging Phone Call Script our location). o initial Call- leave a Message with Sports Force Parks (y with us this season. Hello, this is I am following up on your registration for the goes smoothly. g when you have a minute and we can I want to make sure your planning and preparation ext. Feel free to give me a call back at our time, and we look forwa over everything.rd to hosting your team this season! go Thanks fory with Coach our ark location• o initial Call- Speaking with Sports Force Parks �Y p with us this season. Hello, this is 1 am following up on Your registration far the smoothly. to Sports Force i want to make sure your planning and preparation goes ers checklist before arriving feces we need to complete your manag There are a few p and Parks (your location). The documents we need arewith park/event hotel booking partner f then any documents they havquestions about booking regarding if they have not booked hotels, speak before rooms sell out us a call, 1f you have any other questions, please feel free to g+team this season. Thanks for your time, we look forward to having Y Missing items on Mana er's Check List hone call p Be familiar with the manager's check List that needs t�+ be dsrui onetp before teams arrive o Have list created before initial calia so teague Apps can be no • Tournament Y h our Tournament • Hotel booking (if non -local) s account (SFP tournaments) or throug • Team Roster through League App Partner three insured", NOT NAMED INSURED o Insurance Certificate with entities listed as "Additiona Sports Force Parks (your location) • Sports Fields, Inc. • Other entities based on location o Parental Waiver through park specific online program pg . 24 �pRT F RC'� OPERATIONS 5� PARkS= MAIL CHIMP instructions for Sports Force Parks utilizes Mail Chimp to distribute mass emails. Please utilize the following compiling the emails. Designated SFP Coordinators ark specific online o Every Thursday, email blasts will be sent out to parents o Coordinators will download appropriate data Parental Waiver through p program o and create/edit Lists in MailChimp o Existing templates will ornambetouilized e t details nd ail blasts se o Edit templates based All Coordinators ark specific online program and o Understand how to download data from Parental Waiver throug p send weekly emails create/edit Lists in MailChlmp to se o Understand how to edit and use existing templates are u�nalvahlable o Send email blasts if Designate 3 weeks, 2 weeks, 1d ' blasts to parents will be sent on Thursdor the Code of ays. email and thank you email on Thursdays. Dates week in advance and w Emails are sent out 4 weeks, Email eek Box under Calendars. are pre -determined in Drop 4 Weeks out Email o This is the first etobhis templatelast parents receive o There are no edits 3 Weeks out Email o This is the secotom make mail blast parents emplate�H receive tournament being advertised o There are edits t ed according to the o Tournament Lc needs to be Chang Open template, click on image Select Replace • Select Upload Box, select the PNG image • Find correct tournament logo in Drop • Select Open ed if there is a yellow warning image, the image needs to be resized ■ Once the logo is upload ' -NA! .03aonR 011618 SPRING KICKQrF �ylall� 7504 -. 22' 6 if Replace . Edit , Link • Ali O Th35 image is so big it may ❑blitelate Inboxe. Let' Irtlag es should he around 500o$ to 690pX wln - €jy —it To resize, select Edit, and Reslze then Save Change width to 300 and select Appi Y, The image will be successfully changed Pg . 25 Q r OPERATIONS MANUAL rrr MAIL CHIMP CONT'D o Tournament pre -sale deadline will need adjusted ■ Check the Email Blast Calendar to see pre -determined deadline ■ Select the tournament logo ■ In the right dialogue box, edit the text ■ Enter in the correct deadline ■ Select Save & Close o No more edits will be made to this template 2 Weeks out Email This is the third email blast parents will receive o There are edits to make in this template o Tournament pre -sale deadline will need adjusted ■ Check the Email Blast Calendar to see pre -determined deaadli` trailer ■ Select the image of the Custom Threads Tournament Appli ■ In the right dialogue box, edit the text ■ Enter in the correct deadline ■ Select Save & Close o No more edits will be made to this template 1 Week out Email o This is the fourth email blast parents will receive o There are no edits to this template Two Days before Event (Code of Conduct) o This is the fifth email blast parents will receive o There are no edits to this email Thank You Email o This is the final email parents wi11 receive o There are edits to make in this template o Tournament Logo needs to be changed according to the tournament being advertised • open template, click on image ■ Select Replace ■ Select Upload ■ Find correct tournament logo in Drop Box, select the PNG image ■ Select Open o Once the logo is uploaded, if there is a yellow warning image, the image needs to be resize 011618 SPRING KICKOFF FINAL.03.png 250a ,, 22%5 f* Replace ' Eclit . Ltnk - Att This tmage is Sa blg It may oblitel'ace InboxPs a Imago, Should be around 6o3px to gUUpx wlde. Lam; fix it ■ To resize, select Edit, and Resize then Save ■ Change width to 300 and select Apply, ■ The image will be successfully changed pg. 26 i p �' OPERATIONS MANUAL I 1 lip CHIMP CONT'D Lists One list will be created for each uohrparrk specific ent (4 onli e programeeks out l, download all parental waivers a Using Parental Waver g p o Filter through park specific online program list to have the following order ■ Email, Last Name, First Name o Separate the column of First Name aG � �dw�thtboth First and Lase into their WNamecolumns ■ First click o ■ Select Data tab ■ Select Text to Columns ■ Select Delimited, and select Next ■ Select Tab, and Space, followed by Next ■ General should be the only item selected ■ Select Finish o Read through the list and make appropriate changes to have only two columns ■ Jane R. D will three columns more, Some names (John Doe III, or suff xto last name column, delete middle initial, columns to utilize only two columns (add etc.) o Copy Email, First Name, and Last Name ■ Log into MailChimp ■ Select Lists ■ Select Create List (twice) ■ Fill in appropriate data for List Details ■ Change Contact info to park specific info ■ Select Save ■ Select Add Contacts ■ From the dropdown menu, select Import Contacts ■ Select copy/paste from file and select Next ■ Paste in Email Address, First Name, and Last Name railed and select Next Select I understand that my billing plan by be automatically upg ■ Edit the column headers selecting Save in each column, followed by Next ■ Subscribed should be selected, then Select import e alread created will have contacts added each week (S weeks out- thank you email Lists that ar Y blasts) o Log into MailChimp ■ Select Lists ■ Select the appropriate tournament list that needs to have contacts added ■ Select Add Contacts ■ From the dropdown menu, select impart Contact ■ Select copy/paste from file and select Next ■ Paste in Email Address, First Name, and Last Name upgraded and select Next ■ Select l understand that my billing plan by be automatically ■ Edit the column headers selecting Save in each column, followed by Next ■ Subscribed should be selected, then Select import CA Ge' pg. 27 9RT °ROE OPERATIONS pA P MAIL CHIMP CONT'D Sending Email Blasts select the late e appropriate temp After updating Lists from park specific online program ro riate information located to the right of the template and select Create Campaign o Make sure template hmenu as been edited to the app p o Select the dropdo o Change the title to the tournament name o Edit the To, From, and subject ege t the appropriate list, select Personalize the "TO" Field with first In the To field, name, select Save Sports Force Parks for name and your email, select Save • From field should contain Sp ou are sending, and a preview text should be • Subject field should be titles what email y entered Kickoff Subject: Three Weeks until the SFP Spring • Preview text: We are excited that .......... o Send atom ta ayourself o Aftppo aselect Send in the op right corner pg. 28 SppRT RCE OPERATIONS MANU, INCLEMENT WEATHER POLICYthe dangers of s risks, and appropriate ways to react to a weather "ports Force Parks is committed to keeping all athletes, e harmuests, and staff safe, including from essential Sp important to know th weather and environment. It is imp potential weather hazard is es emergency or situation. Knowing when to seek shelter and recognizing p The following are the policies and procedures that should be followed in the event of inclement weather. All Staff from a o In event of emergency, dial 911 from any a lg�tlhen phone numbercElxp9 9� 1 hone *Some phones require You Explain what is happening, and the location o Local Police o Local Fire Department o Electric Company o Gas Company • General Manager- . Park Superintendent - General Manager o The General Manager must maintain n the General eral Manager's Office Contact List o Retain one copy in a secure Location o Retain a second copy (or electronic equivalent} off -site in a secure location Emergency Preparedness General Manager is responsible for the implementation and training of park specific emergent o The procedures rocedures o All team members must be thoroughly familiar ith of contact emerge the event of a disaster o The Manager on Duty will act as the park's point • They are responsible for all decisions relating nto guest and tact procedures mployee safety• _January, They must always know to follow proper Each ark must perform emergency evacuation drills quarterlywhen of en the park (montoperation- eration o p April, July and October; m addition, before the firs Exit Locations/ Park Map identify from Park Map o Emergency Exits o Emergency Evacuations Assembly Area pg. 29 SpoRT ROE � PERATIONS MANUAL �.pAR�5 -� INCLEMENT WEATHER POLICY CONT'D Sate Shelter Area esignate a "safe shelter" inside the park where team members and guest shoal o Each park must d congregate in case of an emergency o Safe shelters should be located away from glass, mirrors, and heavy objects which could fa , or move the objects to the floor inforced if possible, or at least sheltered by ceiling and walls o The area should be concrete re Sports Force Parks - Safe Shelter for Lightning o Guests should evacuate to cars ot on site, o In the event of a camp or case cars are penance building, ng, oruests rTournament Cent all (Wellcome Center o Restrooms, Retail buildings, Maint Assembly Area feet away o Designate anAsseelmembersoutside s should meet following as emergency o This is wherere all tam Evacuation a Announce evacuation directions using the overhead PA systemvacuate the appreciate "Attention guests. We have received notification requiring ri to the neatest park exit. Welapp leave the park immediately, moving in a calm, orderly fa your understanding and cooperation." o Establish that the park hasbeen sh registeasl POS locf all team ations and locs and k buildings and gates o If no threat to safety, secure o Manager on Duemshould act informatiothe �ng items upon exit: ■ Team Mber ■ Team Member schedules ■ Emergency Procedures ■ First -Aid Kit ent Central! Welcome Center and/or at maintenance Account for all team members at Tournambuilding o Provide first -aid for any injured team members or guests o Assign a manager or lead to ensure no reids-in unautorized ome-entry into the park o Refer any media requests to b o Maintain clear access to the park for emergency responders o Communicate situation status to Regional Manager and General Manager if not on site CCNO pg. 30 SppRTS F�R�E OPERATIONS -� pARxS T INCLEMENT WEATHER POLICY CONT'D Advance Preparation tinguisher use o Understand the types of disasters for which your park is vulnerable o Know which team members on staff are trained in Reg obasic naltManagerfirst responders r,, local) adlspondeand utility o Prepare a pocket phone list of all Park Managers, numbers and have updated in Emergency Manual o Prepare and maintain an emergency contact list of all team members phone numbers that is accessible inside and outside the ark if atio ather emergency has occurred o Monitor the Weather Sentry app ■ When signal sounds, listen for severe weather alerts and instructions • Have backup batteries for flashlights • Have airhorn o d and Blood Borne Pathogens kit Maintain a fully stocked First Ai o Ensure all managers know the location and operation of ventilation, gas, water, electric, and sprinkler systems o es and haw to operate electrical equipment in the pa Managers understand what typrk- power doors, electric overhead doors, light systems o Fire extinguishers are provided but not intended forteammembers a f' use unless the team member is trained on proper operation and the hazards involved fighting o All managers must know the location of all the fire extinguishers ■ Hourly team members should know location of two closest fire extinguishers near their work area tinguishers quarterly and ensure they are tested annually by the o Managers must inspect fire ex contracted service o Managers must test manual operation if power is out o Ensure flashlights are working and available in each building Notification The manager on duty will immediately notify the following people (as conditions permit) when any emergent occurred or weather impacts park operations: o Notify the General Manager: ■ An emergency affecting park operations for an extended period of time is suspected or discovered ■ s threaten the ability for team members and guests to travel Expected hazardous condition o Notify Team Members after an emergency when: ■ Conditions permitting, attempt to contact all team members scheduled to work to inform them of the park closure status o Notify Guests after an emergency when: si: signs at each entrance indicating park closure status ■ Conditions permitting, p g a pg. 31 5PORTSCE • ' ' ' • pRRRS = INCLEMENT WEATHER POLICY CONT'D General. Damage When there is high value property damage caused by weather, notify local emergtive ency forces services, theGeneral fixtures, and/or inventory, the Manager an Duty must immediately Manger and Regional Manager. with o After the police department has completed a written ssetsrandrinventory dfrom rfurthe damage This may er, take necessary measures to secure the park, as include: ■ Removing inventoryproper authorities a or outside vendorsd securing in off -site for storage for assistance e thp e proppwith clean up and ■ Contacting the damage control • Photographing all damage for insurance purposes ■ Maintaining accurate records of all expenses necessary to protect the property ■ Identifying and separating damaged goods ■ Cooperating with designated insurance carriers to investigate claims ■ Diverting all public relations issues to bstae o efle1 d`cleaaup services ■ Partner with the Manager for emergency Y pg. 32 t ' OPERATIONS MANUAL WEATHER REFUND POLICY Self -operated Event uires rts rce s to cancel V n the rare event weather impacts the tournament schedule weather refund policya� owsGteams ooreceive a fullorpartial refund of (not postpone) t scheduled fe ,based onrthe following breakdown their tournament Y 3 Game Format play 0 Games: Ful Refund Play 1 Game: 50% Credit Play 2 Games: 25% Credit 4 Game Format Play 0 Games: Full Refund Play 1 Game: 70% Credit ------------ play 2 Games: 40% Credit Plav 3 Games: 20% Credit Partner Events Refer to information outlined in signed agreement 6+ Game Format Play 0 Games: Full Refund Play 1 Game: 75% Credit Pla 2 Games: 60%Credit Pla 3 Games: 45% Credit Play 4 Games: 25% Credit Play 5 Games: 10% Credit COP pg . 33 �poaT ROE OPERATIONS M, �.paRxST BIRTH CERTIFICATES Sports Force Parks policy requires all coaches to have player Birth Certificates on site during the tournament but ARE NOT required to send them to us prior to the event. CLEATS wear sneakers, turf shoes, or molded cleats, but metal cleats are NOT allowed on the turf fields. Players may POST TOURNAMENT REPORTING After each completed tournament, there are several close-out steps that need to be taken immediately. Sports Force Parks Tournament (No Partner Organizations) 1) Complete the post -tournament budgetee t sheet, located on Dropbox 2) Complete the umpire orreferee 3) Send out the post -tournament email to attendees one day after the tournament Partner Tournament settlement nt sheet, located on Dropbox i) Complete the post -tournament 2) Complete the umpire or on 4) Complete the tournament email ettlement report torattendees one day after the tournament �) Send the post to 0 pg. 34 SpORTSCE �pRRRG OPEF cclk� pg. 35 spo ORCE OPERATIONS MANUAL �_paRxS DEPOSIT/SPONSORSHIP/PAYMENT- To ensure proper reporting and accountability for payments received at SFP for business transactions Full-time Staff o Follow procedure for completing transactions o Follow proper steps to complete processes General Manager staff is trained on this process o Ensure all full-time o Hold accountable to any variances All payments received in park mayre tinclude be captured in but are not 1imPedSo:System o Payments made p ■ Sponsorship Payments ■ Hotel Commissions ■ Vendor Commissions ■ Tournament Deposits ■ Game Cost Refunds • Any Other payment received against any invoice ■ NOTE: Before processing make sure is for your specific park o Process ■ Ring a transaction on the POS ■ Choose the correct category for the payment ■ Enter the amount > choose OK creen on the right side of the transaction screen • Choose the Item in the product list s ■ A dialog box opens ■ Choose Add Special Instructions • Enter the following information Who the Payment is from and information if applicable • Name of Sponsor and Year • Team Name, including age group and tournament Any Commission payment include business and event/tournament name •■ Rebate payment include business and event/tournament name • if any other payment supply as much information as available • Choose ADD • Complete the transaction per policy erwork, copy of agreements, check stub ■ Staple the receipt to any received pap ■ Paperwork is to be kept with daily sales records filings • Balance till per policy • Deposit payment per policy C01C pg. 36 SPOhebv � �� ��. DE POSIT/ SPONSORSHIP/PAYMENT CONT'D Completing the Transaction o Tournament Deposits ■ Record payment properly in Registration Platform • File any paperwork o Sponsorship Payments ■ Scan all paperwork and emall to: GM, Regional Manager, Business Development, Partnership Developer, Accounting o Hotel Commissions ■ Scan all paperwork and email to: GM, Regional Manager, Business Analyst, Sales, Accounting p o All Other Commissions, Game Cost Refunds or Rebates ■ Scan all paperwork and email to: GM, Regional Manager, Accounting PAYABLE VENDOR INVOICE CREATION PROCESS roper reporting and accountability for payments received at SFP for business transactions. To ensure p General Manager/Park Superintendent Q Collect Invoices to be paid by business cad nit and submit and code in a timely manner o Accountable to accuracy and proper g o Submitted weekly via mail to directed method of delivery All Invoices to be paid by business unit o All invoices are to be hard copy d in the following format o All invoices are to be app • Approval Signature (General Manager, FM Superintendent, Corp Staff) ■ Business Unit (Park Location) D ate Chart of Accounts number (Refer to current Chart of Accounts) Retain copy for your recorder o Scan to Drop Box o File In park financials folder by year Mail to: Jan lvey 501 Ralph Garrison Rd. Jefferson, GA 30549 CA pg. 37 PORTS • ' ' ' • -� pI�RxS T VENDOR INVOICE CREATION PROCESS To ensure proper reporting and accountability for payments received at SFP for business transactions General Manager o Ensure proper sacfiand to crete propeacod coding invoicesin a timely manner o Accountable to curacy o Submitted as needed, within 48 hours post event, or in advance if possible Ail Invoices to be created by business unit o Access Fields Inc. intranet at http:llwww.fieldsforce.net o Standards, Policies and Forms choose: o SFP Invoice Generator ■ Complete Form including all required fields • Choose correct business unit • Enter Invoice date ■ Enter amount ■ Enter and terms (if none type NA) ■ Choose Net (when due) ■ Select proper account code If other type correct chart of accounts code ■ Notes breakdown that may support the total (Include any important notes including any amount) ■ Submit appropriate accounting team ■ An electronic copy will be sent to you, the GM, RM and the member Retain copy of email o Keep a copy for your records GAS pg, 38 SpQRT5 FORS OPERATIONS -�pARxS cc a�mluiarous Con,psny Name Attention:• Address street Address Address Line 2 I _ city 21P / f'ostai Code Email Phone � in finale IniQlmel@n busknesz ilait Invotte aate I lnvaice Amount* Terms (if installments)' I _ Net• Account code* Notes [L-" '1!1 — — — — country pg. 39 LOST AND FOUND POLICY To ensure lost items are stored and documented properly within Sports Force Parks staff Turn in lost items to a manager or coordinator at Tournament CentrallWelcome Center Coordinator or Manager riate area based on value of items o Lost items with unknown owner need to be placed in appro p o o ensure items are documented For items over $20 value fill out Lost and Fou n Tougrnament Cent al[Wel ome Center or o Notify coordinator or manager who is o For items less than $20 value (unless cash) store in Tournament Central [Welcome Center in a tote the duration of the tournament Handling Lost and Found Items but are not limited Occasionally you or a guest will find an item that woodsS eltcthe park. Somet mes you to: handbags, wallets, will be able to determine to to owner and contact the owcash cell phones, sporting g ner. At other times, you may not be able to determine the owner. When unable determine order, follow this process; Found Items valued less than $20 (unless cash) o Give the item to the area supervisor or full-time staff on duty. ervisor or full-time staff is to then put the item in the Lost and Found storage bin in Tournament o The su p Central/ Welcome Center o If able to determine owner o The supervisor or full-time staff is to notify the owner of the recovered property immediately o If unable to determine owner bin in o Place the property in the Lost and Found storagebe turned over to the finder or donCenter local organization at the discretion of the general manager Found items valued more than $20 o Give the item to the area supervisor or full-time staff on duty Found"nd log. ginclude date and o The supervisor or full-time staff is to then flist the item e item, the "ell as who secuhe item location where item was found, and who o if able to determine owner ■ The supervisor or full-time staff is to notify the owner of the recovered property immediately o it unable to determine owner ■ Place the property in the safe for ten days. If an item is too large to fit in the safe, area supervisor or full- ■ ust place the property in the locked storage bin until the item time staff who receives the item m is returned to the owner ■ wner within ten days, the item will be turned over to t It the item is not claimed by the ohe local IL police rned over to the finder Under no circumstances may an item valued at $20 or greater be tu ■ unless the police departments return the property to that individual 0 d LL pg.40 E MFGEARit LOST AND FOUND POLICY CONT'D Exception o Credit cards must be handled as described on the card itself o Licenses and ID Cards should be sent via certified mailtothe name and address printed on the ID card after attempts have been made to contact the individual Any member of management can return a lost item to the owner when they arrive to claim their property General Manager is responsible for keeping alt lost and found items current and handling the final disposition of the unclaimed property. It in disciplinary action up to and including termination Failure to follow lost and found procedures may resu pg. 41 SPORTS FORCE OPERATIONS �pARkS CASH HANDLING POLICY WITH WEIGHING To ensure proper handling of cash flow within Sports Force Parks Full-time Staff in and closing tills for the business o Creating a safe environment for conducting safe counts and prepping o Follow procedure for completing a safe count and setting tills o Following rotations for transporting tills for safety, and efficiency Lead or Additional Full -Time Staff o Assisting full-time staff in safe counts o Assisting with transportation of tills Opening o Apart -time team member is permitted to be in th on of the safe being openee room accompanied by a full-time staff member o The door must remain closed for the entire durat� o The safe must be counted each time cash sabeing g added or removed from the safe o Total cash in the safe is the tills and thefecash o Using the weighing machine, weigh the tills and the petty cash ■ Print the count from the weighing machine, initial the bottom, and staple to the Safe Count Farm o Complete the Safe Count Form o Only transport tills needed for that day - Transport tills in green bag, sealed ■ Two employees must be present in order to transport tills ■ Transporting tills order: • Ticket offices mobiles then is a sere locationdf staff snot presentto premab e • Upon leaving each location, lock t Location Deposits location closes, a member of full-time staff and another staff member will shut own o When a specific letes closing the location ill close out the tills with the other staff member comp o The full-time staff member w procedures by Revel o The full-time staff member will verify the shied, thetiw staff cmembers will lock dthe location, and take the o After closing procedures have been fin till in a green sealed bag back to the safe room complete o The full-time staff member will balance the till t� thea ashgtilal is the amount 1 all don the till drawer ■ Use the weighing machine to verify tha ■ Print the count, initial, and place into the till drawer o The small deposit with the receipt from Revel will go into a small white bag, sealed and then dropped into the safe o Repeat these steps for all tills pg. 42 wLE..1SPORTp 55Rx��5�'UU11�. CASH HANDLING POLICY WITH WEIGHING CONT'D Final Deposit o Final deposit is to be created the following day o Two full-time staff members will create the final deposit o One staff member will collect all the small deposit bags and combine them, then begin weighing the deposit o The other staff member will collect all receipts fountthe of currenlcdeposit y, tthey w 111 tell thand e second ml them tembeef that o Once the first staff member determines the am is the amount represented by ail the receipts ■ staff members will switch roles and repeat the counting If the totals do not match, the full-time process ■ if they still do not agree on a total, they should investigate the receipts and other areas where currency may have been missed i.e. Reweigh the entire safe ■ If problem still occurs, consult General Manager o Create a large deposit with a colored top o Fill out deposit slip, add initials and bag number at the bottom of the deposit slip o Place top deposit slip into the deposit bag and seal. current day o Attach carbon copy to the receipts from the small dr9othbags Florida Pand fublic+Records Law and folder 1 B- *Retain in compliance with Florida Statutes, Chapter , 24.003(i)(a), Florida Administrative Code, the General records Schedule Safe Drop Throughout the Day steps as At times there will be too much money in the till to safely manage the drawer. Follow the appropriate outlined: o A lead or full-time staff member will perform safe drop o it is required to have two people present to perform safe drops o Log into register, open the cash drawer, and take out the t the count, money al, and place into small deposit o Take money to the safe room and weigh the money, p bag o Log back into register, and select Current Till a Select Cash Drop o Enter in the total amount that was removed from till o Shut register drawer when it opens o File receipt with daily paperwork Change Order Throughout the Day o Team members will notify a full-time staff member o The full-time staff member will complete a paidout to accommodate for the change needed ■ Tills, Paid Out, Enter the amount being o Take cash in a money bag and retrieve from safe o Complete paid in and put the change into the till pg. 43 ESpiROPERATIONS MANUAL RK EMPLOYEE SCHEDULE AND BREAK POLICY ule may To accommodate the needs of our customers a and the weekly lity of our businss, your work each park, andet is your responsibilityresponsibility to know vary from week to week. Work schedule posted are not the days/times you are scheduled to wok each week.pviations from the posted Time Off requests areldue one mantlh�n unless they are pre -approved by a member of park management. advance of the requested date. Taking Breaks to taking a break in Employees should obtain authorization from your Manager/Coordinator/Supervisor a n � our absence.rYou will receiverperiodic paid breaks order to ensure adequate coverage for your a g y according to the following guidelines: o You should not record an in/out time in conjunction with your paid breaks a You must remain on the premises while on a paid break. You can smoke outside on your break as long as you do so in the designated smoking areas for your location o Your paid breaks cannot be broken up into multiple shorter breaks a You cannot combine multiple paid breaks into one paid break of a longer duration o Paid breaks cannot be combined with unpaid meal periods Some states have break period requirements that vary from these guidelines and those requirements cab will be- o ecific . if you have a he Associa eabout Handbook o � guidelines t your Mayour nagelocation, Human Resources your forfurther specific supplement of information. Meal Periods Depending on the length of your scheduled heir Manager/Coordinator natooyees may be lfunpaid r priorto takinga m al pep from in order to Employees should obtain authorization ensure adequate coverage for their area during the absence. r to the state - Meal periods are regulated by state law and may inryfrom stae t Ifto state. Employees you have a question aboudt theespec specific meal specific supplement for meal period requirementsyour state period guidelines for your location, contact your Manager or Human Resources for further information. The following guidelines apply to all unpaid meal periods: o Record an in/out time in conjunction with your unpaid meal periods o Employees do not have to remain on the premises while on an unpaid meal period o Meal periods may not be used to reduce the workday or combined with other breaks o if you are asked to perform work of any kind while you are clocked out for your unpaid meal period, you must clock back in before performing the work. if you are not able to do so for any reason, y ou must notify a Manager/Coordinator as soon as possible time offrtime worked is recorded. periods other than those descOribed aboRe RTS E PARKS do not offer smoke breaks or additional pg. 44 EqpD6RffF0RCElH53 OPERATIONS MANUAL FORCE ALL-STARS p9. 45 79PORT RGE OPERATIONS R5 FARCE ALL -STARS VOLUNTEER DESCRIPTION Volunteer Information Be a part of a great STAFF! bigger "Be part of something bi er than yourself" ram. You'll help run our Sports Force Parks seeks high -quality, Lea staff or our rfl Force AprMay and dune. You'll discover just how Force All -Stars Baseball and Kickballgues in rewarding it can be to serve others. Volunteer at Sports Force Parks! Some benefits of volunteering for theawesome facility orce All -Stars include: o Having fun and enjoying o o Receiving community service/ volunteer hours for ture in Education on or Special Education programs o preparing you for a fu o Helping make a difference in the lives of others Qualifications 1 for a volunteer position at Sports Force Parks o Staff must be at least 14 years aid to apply y staff that turn in an application will be required ato o a phone interview or attend an in -person o Al l interview with the Adaptive Programming coordin o If hired, staff will also be required to attend Staff Training Sob Title: Force All -Stars Volunteer ithNeed to be outgoing, friendly, Parks full-time employees run sporting events for kids with special needs. Volunteers will Assist Sports Force Pa where needed. be on the field, setting up games, organizing teams and and closed -toe shoes. patient and helpful. Need to be dressed properly in sportswear FA S About Volunteerin for the Force All -Stars: What kind of people do you look for to be staff? of athlete, we do not look for one specific type The answer is all kinds! Because we do not serve only one typewe want people who are ready to spend of person to work here. Special needs experience is great, but really, others and giving our kids the time of their life! We can teach just about anyone the ins their summers serving le to care. and outs of the program, but we can't teach people Do i have to attend the to cafe eveining at staff training! 1t's important to know what to expect and what is Yes- we hope and y expected from you. What do we do in staff training? We go over the curriculum and how to best help the athletes. We try making training fun, active, an educational. Do I need to work every session? giving any time that you an. However, we No; because this is a volunteer position, we appreciate you appreciate advance notice of when you will not be in attendance, so we can staff properly. pp Goo Do we work in the same sport each week? pg• 46 Rioo- The OPERATIONS MANUAL sports will change from month to month. We will host baseball in April and May and kickball in June. 0 Fig. 47 5��paRkSR�� OPERATIONS FORCE ALL-STARS HANDBOOK ❑ear Volunteer, Sports Force Parks Force Ail -Stars is a free program for area kids with special needs and without the help of volunteers like you, we would not be able to provide this wonderful program. Thank you for volunteering! Every summer, Force All -Stars come together, with their families, to have fun and hone their athletic skills. This volunteer handbook will give you some basic information about Force Ali -Stars as well as information about volunteering and working with athletes. Please do not hesitate to ask questions or call the Sports Force Parks office if you have comments or concerns. Again, we thank you for giving your time to Force All -Stars, Enjoy the experience! Sincerely, Signature Name Force All -Stars Coordinator Sports Force Parks pg. 48 SPORTS FORCE OPERATIONS M► ► -� PRRRS r FORCE ALL-STARS HANDBOOK CONT'D What are Force All -Stars? The mission of Force All -Stars is to provide sports training and athletic competition for children with special needs, giving them continuing opportunities to develop physical fitness, demonstrate courage, experience joy and participate in the sharing of gifts, skills and friendship with their families, other Force All -Stars athletes and the community. When did Force All -Stars begin? Force All -Stars began in the Spring of 2017 during the inaugural season of Sports Force Parks at Cedar Point Sports Center. Sports Force Parks is all-inclusive and wants to create the same experience for all children. President and CEO of Sports Force Parks, Brian Storm, built the Adaptive Baseball Field, front and center of the facility, so that it was the first thing people saw when they arrived. The Adaptive Program is a passion and mission of Mr. Storm, along with the entire staff. The first season of Force All -Stars included a dedicated group of around 20 local athletes and the program is looking to build upon itself every year. Force All -Stars as a whole: Local Level: Force All -Stars at SFP is a community -based organization located in each park. You can work one-on-one with an athlete in your community as a volunteer in the sports leagues, or you can assist with our Adaptive Programming special events and camps. National Level: Sports Force Parks will instill a Force All -Stars program at all future parks. What sports are offered? As of now, Force All -Stars is a three-month program, which includes baseball and kickball. More sports will be offered in the future. Along with sport programs, Sports Force Parks offers a variety of activities for the kids to enjoy, Sports Force Parks also has two playgrounds: The Pros and The Minors. Our playgrounds are ADA- accessible and include sports -specific features for kids of all ages! Who is eligible to participate? Any child with special needs is eligible to participate in Force All -Stars. The program also encourages family members to participate as well, so they can enjoy the experience with their loved ones. pg. 49 0 S OPERATIONS MANUAL FORCE ALL-STARS HANDBOOK CONT'D Working with Athletes o You represent Force All -Stars and Sports Force Parks while you perform your assignment as a volunteer. You will be asked to show photo identification upon application, always wear your name tag visibly and conduct yourself in a professional manner relating to athletes, other volunteers, families, the general public and the media o Talk with the athletes in the same way you would to any other person. Use conversational tone, give individual eye contact, and let the person know that you are interested in them. Always assume that the person understands what you are saying o Some athletes will be very outgoing, others are shy and reserved. Have patience and respect for them as individuals. All athletes enjoy being congratulated after an event with a "high five", handshake, a pat on the back or a hug if initiated by the athlete o Use the term athletes rather than kids You will find that most athletes whom you will meet will be very friendly and will enjoy your attention. Along with fun, we try to encourage behavior that is appropriate to sports events. If you have questions, just remember that behavior that is not appropriate among non -special needs persons is not appropriate among persons with special needs either. Enjoy the warm interactions that are part of the Force All -Star experience but don't be afraid to establish limits. As a volunteer, you will want to do everything you can to respect the dignity of the athletes you will meet. Above all, relax and enjoy yourself. pg. 50 FORCE ALL-STARS HANDBOOK CONT'D Language Guidelines Words can open doors and words can create barriers and stereotypes. Please use the following correct terminology: o A person has intellectual disabilities, rather than suffering from, afflicted with, or a victim of intellectual disabilities o A person is physically challenged or disabled rather than crippled o Someone who is partially sighted is visually impaired rather than blind o A person is hearing impaired rather than deaf or mute o A person uses a wheelchair rather than is confined or restricted to a wheelchair o Do not sensationalize the accomplishments of people with intellectual disabilities. While these accomplishments should be recognized and applauded, people in the disability rights movement have tried to make the public aware of the negative impact of referring to the achievements of physically or intellectually challenged people with excessive hyperbole o Do not overuse the word "special" when referring to persons with intellectual disabilities. Their accomplishments should not be trivialized by using cute words to describe their efforts Dealing with Emergency Situations The basics in dealing with emergency situations are as follows o Seek medical and or law enforcement assistance for the person(s) immediately through onsite medical personnel or by calling 9-1-1. If you call 9-1-1, be sure you are prepared to explain all the details to the operator o Notify your Force All -Stars Coordinator or Sports Force Parks full-time staff in Tournament Central o Inquiries from the media or family members should be referred to Tournament Central where Sports Force Parks full-time staff should handle the situation Adverse Weather Plan Adverse weather is defined as high winds, snow, thunderstorms (with lightening), heavy rain, hail. o Decisions Prior to Competition - Please show up to your volunteer assignment. Sports Force Parks Management will consult Weather Sentry regarding severity and longevity of current or predicted weather conditions and inform all programs and volunteers involved with event if event/competition is delayed (at 30-minute intervals) or cancelled o Decisions During Competition — Sports Force Parks full-time staff will consult with Tournament Director and Head Official. Sports Force Management will consider "safety" concerns in determining if play is delayed or discontinued. Everyone in the park will be notified of decision Contact us! For more information on Force All -Stars and Sports Force Parks, please call park number or visit us on the web at your park website pg. 51 Q I I P P OPERATIONS MANUAL FORCE ALL-STAR KICKBALL Overview 1. Check in Volunteers, Players & Family Members o Create Name Tags for New Players, Check that each player has received his/her Under Amour t-shirt, hat and signed a waiver o Early arrivals can take kicking practice from a predetermined spot, one at a time, or play catch in the outfield. Volunteers; One at home plate, One in outfield 2. Start Session Sitting in a Large Circle o Coach Introduction, Volunteer Introduction, Player Introduction, Family Introduction o Make sure everyone is wearing proper attire and footwear to prevent injuries 3. Warm Up a Run two warm-up laps around the bases to get loose o Get in a circle and have a volunteer lead group stretching o Hold each exercise for 10-20 seconds 4. Choose Teams o If teams are not already set in place, divide players evenly, so there are an equal number on both teams. More than nine players can play at a time. Extra players can fill in bare spots in outfield. Each team and bat through the lineup o A coin flip can be used to determine the home and visiting teams o Hand out pinnies in one color to the home team and pinnies in a different color to the visiting team to wear o Have each team choose a dugout o Make sure each dugout's water cooler is full and there is a plethora of disposable cups 5. Play Ball o The visiting team will take the field first (top of inning). You will need; a pitcher, catcher, first baseman, second baseman, third baseman, left fielder, center fielder and right fielder. Extra players can play left -center and right -center. Family members may take the field with the players to assist and join the fun o The home team will determine a kicking order and kick through the lineup, stopping at three outs o A volunteer, or parent, may help pitch, if needed o Players can stay in the box until a fair ball is kicked. No limit on strikes o Teams will switch and the home team will take the field and visiting team will kick (bottom of inning) o Game will resume until a winner is determined at the end of seven innings, or until the time limit has expired 6. Cool Down o A volunteer will lead the kids through a modified version of the warmup o Volunteers will thank all players and families for participating and congratulate everyone with a round of applause o Volunteers will remind players and families when the next game is and encourage everyone to come back and spread the word to their friends and classmates pg. 52 �pQRTS FORE OPERATIONS M• SPARKS � FORCE ALL-STAR BASEBALL Overview 1. Check in Volunteers, Players & Family Members a Create Name Tags for New Players, Check that each player has received his/her Under Amour t-shirt, hat and signed a waiver o Early arrivals can take kicking practice from a predetermined spot, one at a time, or play catch in the outfield. Volunteers: One at home plate, One in outfield 2. Start Session Sitting in a Large Circle o Coach Introduction, Volunteer Introduction o Volunteer Introduction, Player Introduction, Family Introduction o Make sure everyone is wearing proper attire and footwear to prevent injuries 3. Warm Up o Run two warm-up laps around the bases to get loose o Get in a circle and have a volunteer lead group stretching o Hold each exercise for 10-20 seconds 4. Choose Teams o If teams are not already set in place, divide players evenly, so there are an equal number on both teams. More than nine players can play at a time. Extra players can fill in bare spots in outfield. Each team and bat through the lineup o A coin flip can be used to determine the home and visiting teams o Hand out pinnies in one color to the home team and pinnies in a different color to the visiting team to wear a Have each team choose a dugout o Make sure each dugout's water cooler is full and there is a plethora of disposable cups 5. Play Ball o The visiting team will take the field first (top of inning). You will need: a pitcher, catcher, first baseman, second baseman, third baseman, left fielder, center fielder and right fielder. Extra players can play left -center and right -center. Family members may take the field with the players to assist and join the fun o The home team will determine a kicking order and kick through the lineup, stopping at three outs. o A volunteer, or parent, may help pitch, if needed o Players can stay in the box until a fair ball is kicked. No limit on strikes o Teams will switch and the home team will take the field and visiting team will kick (bottom of inning) o Game will resume until a winner is determined at the end of seven innings, or until the time limit has expired 6. Cool Down o A volunteer will lead the kids through a modified version of the warmup o Volunteers will thank all players and families for participating and congratulate everyone with a round of applause o Volunteers will remind players and families when the next game is and encourage everyone to come back and spread the word to their friends and classmates pg. 53 Sp0RT5F0RGE OPERATIONS MANUAL FOOD & BEVERAGE (P41) pg. 54 - lip OPERATIONS MANUAL Wm OPERATIONS- UPDATE in Process Opening Checklist o Turn on lights o Refresh and login to all POS stations o Check receipt paper in printers, refill if necessary o Confirm till count in each register o Check each station and refill any station as necessary o Wipe down all counters and service areas o Sweep all floors o Turn on all digital menu boards, inside and outside o All POS merchandise is stocked, clean, and organized Notes: Closing Checklist o Check receipt paper in printers, refill if necessary o Check each station and refill any station as necessary o Wipe down all counters and service areas o Wipe down all food service equipment and back splashes o Ensure all food products have been properly labeled, dated, and stored o Wash and sanitize all dishes o Sweep all floors o Remove all trash o Refer to cash handling procedures for closing out all POS stations o Turn off lights o Secure building Notes: pg. 55 �jp�RTS Fo��EOPERATIONS �PARHS: OPERATIONS CONT'D Operations Sports Force Parks is charged with managing an outstanding level of quality service to its guests. It is the expectation that the manager will be ultimately responsible to meet and/or exceed its guests' expectations. Communications Staff Meetings It is recommended that a meeting of the managers and supervisors be conducted weekly to review all activities where the venue is open to the public and/or any scheduled special events using a two -week rolling window. Vendors and Subcontractors The Manager should get to know and meet regularly with all the Complex's vendors and subcontractors. Concessions KIS The acronym stands for KEEP IT SIMPLE. It means that the business is based on certain basic operating fundamentals. Sometimes we tend to over -engineer and over -complicate our operations. At times we get "talked into" an operation or plan that our common sense and experience suggest may not work well. While variety is important to our clients and guests, the Manager must act with reason to ensure a successful event and to maximize revenue and profit opportunities. Be sure that any new plans or ideas consider the space required, the skill level of employee, and the demand for a particular item beforehand. Maximizing Points of Sale As managers our success is sometimes reliant on our ability to have enough points of sale. Some venues with older equipment and limited points of sale can adversely impact our ability to continuously improve the guest to sales ratio. Nevertheless, sound management practice requires us to make the best of these unsolved opportunities. Creativity and ingenuity are great assets, however, having well -placed and easily identifiable signage can go a long way helping distribute guests to less trafficked locations. Creating staging areas in strategic locations where vendors can re -supply and work from can greatly ease the crunch of peak demand. Something basic but encountered frequently — staff all points of sale whenever and wherever possible! Having a single cashier station unattended at an event break period might mean a loss of hundreds of dollars of revenue and guests not getting served in a timely manner. POA — Planning, Organizing and Acting POA describes a process that all managers consider when organizing an event. The first step is to set a Plan. Second, Organize the plan. Have your colleagues and supervisors' critique and revamp the plan if necessary. Act. Do the work according to the plan. There are usually adjustments that may need to be made during the execution phase, but if the plan is well -thought-out and being acted upon, rarely will one need to re -engineer the plan during an event. pg. 56 LFORC� OPERATIONS SPARK.. OPERATIONS CONT'D Event Planning An event plan is an easy task when one has historical information to back financial projections. A much more difficult task is to develop a forecast based on "hearsay" or client guesstimates. Nevertheless, it is imperative to use a standard event template when planning for a concession event. The steps to event planning are as follows: o Project Attendance • While perhaps the most crucial component, it is also the hardest to obtain without prior event history or a sellout projection o Estimate Per Caps • Most facilities will share this information. Check to see where the event has occurred and call your counterparts at the venue'for information o Determine Menu and Sales Mix • Obviously outdoor venues have a more difficult challenge when weather factors are added to the forecast o Forecast Labor • Use fixed and variable labor components where appropriate. For instance, volunteer group labor is a variable factor unless a guaranteed reimbursement rate is agreed to o Identify and Plan for the Unexpected o Take into consideration any special pricing, discount or client services that will affect your projections Once the sales mix is determined, one can make a reasonable estimation of the labor that will be required for execution. Labor should be split into variable and semi -variable components. According to this model, the total event labor is forecasted below 15%. The type of show and service requirements can greatly impact the labor dollars expended. Keep in mind that establishing a maximum labor cost should be a targeted goal but should not necessarily be viewed as an intractable number. Managers must make decisions reflecting the conditions encountered during the event and adjust as necessary. Further, a post event evaluation of projections against outcomes will result in greater proficiency each time you have an event. The data calculated in the tables above will help to provide you with the information to forecast menu items by quantity (shown below). When considering product distribution, remember that you must have ample product to provide for the number of stands open plus enough back-up to account for over -production, increased demand, employee meals, etc. The sales mix percentages can be derived from historical data from a previous or similar event, information from the last venue where the event occurred or from a professional assessment. Menu Engineering The 80120 rule tells us that in general, at least 80% of concession sales are driven by only 20% of the menu. While it is important to offer variety, one does not have to offer every menu item at every location. Some menu items achieve higher sales when highlighted or sold at a portable location. Too much variety at the same outlet confuses the guest and reduces efficiency. pg. 57 �SPOPARKS CE OPERATIONS MANU► OPERATIONS CONT'D Standard Concessions Menu There are certain essentials to any concession menu that people expect. From popcorn, hotdogs, pretzels, sofl drinks and beer, guests have come to anticipate the food as much as the event. When event history and databases are readily available, it is easy to track the high -volume items, even in new accounts. The challenge for most managers is weighing the marginal or less popular items as a function of our ability to serve properly and make a profit. Remember, in some ways we are a manufacturing business — not unlike an automobile plant - endeavoring to match production with demand. In considering what items to serve a manager must contemplate: o Is there enough variety available to satisfy guests and client requirements? o Is there sufficient equipment and human resources to produce the menu? o Does the menu mix meet per cap spending and profit objectives? o Does the product meet quality objectives? For new items additionally questions should be asked: o Will the item cannibalize sales of some other higher profit item? o Can production requirements be maintained with existing equipment? n Is a short test period or trial period appropriate to determine how well the product will work and be received by the guests? pg. 58 5ppRrs FaR� OPERATIONS �_PRRRS� FOOD TRUCKS Opening Checklist o Turn on lights o Refresh and login to all POS stations o Check receipt paper in printers, refill if necessary o Confirm till count in each register a Check each station and refill any station as necessary o Wipe down all counters and service areas o Sweep all floors o Turn on all digital menu boards, inside and outside o All POS merchandise is stocked, clean, and organized Notes: Closing Checklist o Turn off lights o Check receipt paper in printers, refill if necessary o Check each station and refill any station as necessary o Wipe down all counters and service areas o Wipe down all food service equipment and back splashes o Ensure all food products have been properly labeled, dated, and stored o Wash and sanitize all dishes o Sweep all floors o Remove all trash o Refer to cash handling procedures for closing out all POS stations Notes: Moving Food Trucks & In -Park Positioning To be completed once food truck designs are in place Food Prep To be completed once food truck designs are in place Using Food Trucks Off -Site To be completed once food truck designs are in place pg. 59 0 SPORTSMRCE OPERATIONS M _PARI{5 SALES & MARKETING Control Items A control item is used frequently in the concession business to reduce the time needed for attaining accurate product consumption through an inventory process. A control item is a product that is uniquely and solely used for one item being sold from a fixed or portable retail location. Examples of control items might include soda and beer cups and colored foil wrappers for burgers. In one example the 16oz soda cups are the control item. The stand supervisor is issued an opening inventory of 100 cups. Upon counting the closing inventory, it is determined that there are 50-16oz cups remaining. Therefore, there were 50-16oz sodas sold. A second example may be the use of a silver wrapper for hamburgers. Counting the wrappers in and our may be less complicated than counting the buns or meats. As long as the control items are securely handled and properly counted in and out, and only used for one item, their use can significantly reduce the time it takes to do opening and closing inventory and for the determination of the consumed products and theoretical cash sales. Menu Costing Menu costing can sometimes be an arduous task. However, the process is very important to profitability. Even in a basic concession operation where items remain constant, the menu must be reviewed, and costs updated at regular intervals — recommended at least twice per year. Check supplier invoice pricing on a weekly basis. Managers should have access to the current cost of each product and the associated mix to evaluate a theoretical or perfect product cost. The steps to this evaluation are as follows: o Prepare a menu explosion that lists the individual cost components and ingredients for each menu item • As a standard, include menu components that are part of, or used in every item. Many concession operations choose to include in its menu cost paper goods that are included automatically with the sale of a menu item, such as the cup for a beer or soda, a foil wrapper for a hot dog or hamburger, or the boat that nachos are served in. Some items such as napkins, stir sticks, and condiments that are provided at self- service stations can also be included in a menu items cost analysis using estimates for average consumption per item o Compare the net sale of each item to the total unit cost on a percentage basis o Apply the projected units sold from the mix evaluation to determine the theoretical COGS SPORTSFORC OPERATIONS MANU► _PARRS � SALES & MARKETING CONT'D Per Capita Sales Comparisons In evaluating the performance of a concession operation, the most standardized measure of improvement is the per capita spending figure, "Per Caps" are widely used throughout the industry and reflect the dollars spent per guest and are often reported by the press and various trade publications after an event. Measuring a true per cap is simply the total net sales divided by the number of guests in attendance. One challenge in using per caps as a measure of your performance, compared to other facilities, is the lack of an industry standardized measurement. Some facilities quote per caps on the basis of gross sales including subcontractor payout, while others report on the net sales. Some facilities measure attendance by total guests while others use only "paid" attendees, excluding "comps". Variations in comparison also occur as there are differences in tax rates, products measured and the reliability factor of the attendance count. It's generally best to establish a comparative standard and apply it consistently to each event. The facility management should also institute a consistent formula of determining guest counts, which may include "comps" and staff. Once a historical database of per caps is developed, the evaluation becomes meaningful and results in a strong measurement of sales improvement, whether from price increases, marketing efforts or improved productivity. For a stadium or arena, per caps comparison would typically be completed for the basic sales categories listed in the table below. Product, Pricing, Promotion and Place (AKA the 4 P's) All of us have learned a few tricks of the trade with the marketing of concession products, particularly as we spend time observing our guests and working different types of events. At a crafts fair, guest demographics typically indicate a preference for more healthful types of food so we can include salads and low -fat entrees in our menu mix. When a baseball game comes to the facility, the concession stands should be stocked full of beer, hot dogs and pretzels. As the first step to successful menu marketing, it is essential to know your target market and consider the group's demographics, the time of day, expected weather etc. Selecting the appropriate Products is the next step in marketing the menu to your guests. Then, determine the appropriate Price points that give value and meet our profit objectives. Show and tell guests what you're serving. In other words, Promote the product. Dever use an unprofessional menu that was printed at the last minute and is difficult to read or even worse — handwritten! Whenever possible, display the product so the guests know what it is. Always keep your display cabinets and refrigerators filled! No one likes to purchase items from small or half- filled displays. Often, a contest amongst your staff to see who can set up the most attractive display will yield great results. Make sure to photograph the best work and make it a standard throughout your facility. Highlight specialty items at areas like portables and roving carts. Vendors with a distinctive personality are often as much a part of the show as the event itself. Encourage tasteful self - promotion and get the word out! "Exhibition cooking" is a great way to market and promote any food product. Guests can be incented by the aroma of a freshly grilled bratwurst or steak sandwich. They are more Inclined to wait patiently for products they perceive as a freshly made and high in quality. There are several other ways to promote products, some of which may be a cooperative effort with our guests and suppliers. pg. 61 Gt' Sp�PARKS �E OPERATIONS ► SALES & MARKETING CONT'D Other Creative Promotional Ideas o Bundling meals with event tickets. Getting guests to the facility is the first consideration. Slower weeknight events may require some special incentives to get people in the door o In partnership with your beverage supplier, create a contest where guests seek a special decal on the bottom of the "large souvenir cup" that can be redeemed for prizes. Sometimes a grand prize drawing at the end of the season can have a major impact o Get suppliers to sponsor a premium item to be obtained at a concession stand. Tie in a purchase o Be creative. Nothing ventured, nothing gained For a small retailer in a strip mall, Place means having a great location. For the Sports Force Parks there is little opportunity to modify where we distribute products from, but we can ensure that our place is clean and staffed by well-groomed personnel. Most guests will visit our concession stands. It's what we provide and promote when they get there, that will determine how much they spend. To keep our guests coming back, always make sure that there is sufficient product that is attractively displayed in a clean environment. Food & Beverage Presentation & Merchandising It is always important that all fixed and portable retail locations be kept clean and orderly, well presented with its products merchandised in an eye appealing manner. Guests are generally uncomfortable purchasing food and beverage items from a sloppy or disorganized location. The staff should be well trained, knowledgeable of the products being sold, be wearing the appropriate uniform and ready to greet the guests with a warm salutation and a smile. r� G pg. 62 L TSFGRIE.P -,ARHS� HUMAN RESOURCES/LEGAUSAFETY/PR Beverage Liquor Controls It is the expectation that the Manager will ensure strict controls when liquor is served in either a hosted or cash program. Consumption records must be completed for each bartender and must include opening inventory, additions or subtractions from the opening inventory, and a closing inventory. It is vital for the controls to be effective that the consumed product from the inventory calculations be converted into financial terms. This is the critical mechanism to determine how much to bill your guest for a hosted beverage service, or how much cash is due from each bartender for cash beverage services. The recording of the consumption data should be completed and/or verified by an authorized supervisor or manager. It is recommended that Bartenders who do not balance their consumption to cash within a 1 % margin be counseled. The access to liquor storage areas should be very secure with very limited access by non -essential personnel. No guest should be issued more than two alcoholic beverages per transaction. Any guest not obviously over the age of forty should be asked for appropriate age verification identification. Service Standards Alcoholic beverage service standards typically provide one bartender per 250 guests at a normal concessions event. For special events that ratio should be 1 bartender per 100 guests for a hosted event or one bar per 150 guests for a cash bar. These are general guidelines and should be modified when appropriate based on the needs of the guest or special circumstances of event. The application of revenue minimums for special events is common. When the revenue target is not met, it triggers modest labor fees, which can help offset the higher labor cost associated with lower than expected sales. Whether a concessions event or hosted or cash bar, the appropriate number of service locations should be provided to minimize lines and maximize profitability. The bartenders should be well trained,' In appropriate uniform, and eager to serve our guests with a greeting and a smile. Alcoholic leverage Control & Regulations The liquor laws of each state are varied. In common with all states, however, are rigid regulation and severe penalties for non-compliance. The liquor code for each state is a public document and should be downioadable from the "state".gov web site. The Manager should read and understand the contents of this document carefully and ensure, on an on -going, basis that the licensed premises are always in 100% compliance. In many cases a simple clarification, interpretation or knowledge of past practices in your state can be obtained by a representative of the State Restaurant Association. The Manager should always be knowledgeable of events in his or her facility that utilize donated, sponsored, and or sampled alcoholic products. There are generally strict and complex regulations involved and are frequently the cause of non-compliance. The liquor license at an entertainment or sporting complex is a very valuable asset, one of which should not be put at risk at any time. pg. 63 0 75MP[RR..;URCE!OPERATIONS HUMAN RESOURCES/LEGAUSAFETY/PR CONT'D Alcohol Awareness Certification It is strongly recommendation that all employees who handle alcoholic beverages complete and be certified in an appropriate alcohol awareness program such as TIPS or ServSafe Alcohol. The courses should be made available to all alcoholic beverage handlers at your complex at least twice per year. The courses are generally available online for easy access by staff. Culinary Quality Standards In order to meet and/or exceed guest expectations regarding food quality it is essential to start with quality ingredients, a respect for food, and possess an understanding for the fundamentals of cooking. One cannot achieve high quality outcome with inferior ingredients. Not every Manager is an expert on food and cooking techniques, however, the ability to know the difference between quality and inferior ingredients and tasty, well presented foods compared with those that are average is an important factor for success. Incorporating local ingredients and regional menu items that are indigenous to your area is recommended. This process can easily transform a typical menu to one that is highly creative and imaginative, not to mention creating a higher perceived value for your guest that can add incremental revenues. Temperature Standards Hot food should be served at temperatures in excess of 140°F. Cold Food should be served at temperatures below 40°F. Any foods served between 40°F. and 140OF (this temperature range is referred to as the "Danger Zone") is a potential hazard and could be the cause of food borne illness. Never hesitate to keep a pocket thermometer nearby and to use it regularly. You are protecting Sports Force Parks and its guests. Presentation Standards Whether the application is a concession stand, a portable cart, or a meal at a special event, the way food and beverage are presented and merchandised can make the difference between a happy or unhappy guest. Presentations should be creative and ingenious (does not always mean expensive). They should be diverse in color and height and feature varied textures and flavors. It is recommended to keep a supply of tasteful props on hand to decorate concessions and food displays. Industry publications and trade magazines can be a great resource to learn new presentation ideas and trends. Most importantly, get out often and know what your competitors and other foodservice operators are doing. pg. 64 a 5ppRT5FoR�E OPERATIONS pARxS T HUMAN RESOURCES/LEGAUSAFETY/PR CONT'D Set Times It is recommended that every event will be completely set up and fully staffed thirty minutes prior to its published starting time. This is referred to as the "set time". The manager should plan to inspect all events prior to opening to ensure the "set time" has been met HACCP Standards Hazard Analysis and Critical Control Points (HACCP) is a process -based system to reduce the risk of food borne illness among employees and guests. It is recommended that all food handlers be required to possess a valid State food handler certificate as a condition of employment. It is also recommended that at least one manager with a "ServSafe Manager" credential be on site during all hours of operation. Information regarding the state food handler certification and ServSafe can be obtained from the local state restaurant association. Equipment The foodservice equipment, small wares, and supplies are important and valuable assets. They should be handled and treated with respect and always stored in a clean and organized manner. Cleaning & Maintenance Janitorial & Housekeeping The overall responsibility for maintaining a clean, well -organized and safe facility is that of the Manager. It is recommended that daily, weekly and monthly task assignments are created and maintained and are regularly monitored for compliance. The Manager should walk the facility from time -to -time to seek and record areas for improvement. Repairs and Maintenance Sports Force Parks is equipped with a diverse equipment inventory that needs to be maintained and kept in good working condition. It is recommended that an equipment repair and maintenance log be kept current by the Manager and indicates when each piece of equipment was repaired, what repairs took place, and the vendor invoice number. For certain pieces of equipment that may be on a preventative maintenance program, notations in the log indicating when PM has taken place can prove to be very helpful should problems occur with a piece of equipment in the future. Environmental Programs "Green & Sustainability" programs require that personnel are appropriately trained on the use and handling of products, systems, and programs designed as to meet environmental sustainability goals. Recycling, product biodegradability, composting and the use of locally grown organic products are some of the many programs commonly practiced at sports and entertainment venues. GP pg. 65 SPORTS URC OPERATIONS HUMAN RESOURCES/LEGAUSAFETY/PR CONT"D Pull Sheets For special events, it is recommended to make use of pull sheets. This document lists the small ware and supplies needed for an event along with the location, day, and time to be delivered. Generally, pull sheets will be generated for the special event needs well in advance of the event. This allows ample time to organize and deliver the various supplies for each event in the most cost-effective manner possible. It also helps keep the facility organized. Front -Line Training On -going training is an essential need for a successful operation and for the growth of the supervisors and its employee base. Recommended training programs include: Workplace Safety, Alcohol Awareness, Equal Employment Opportunity, Discrimination and Guest Service. The Manager should encourage a life-long learning philosophy at the Sports Force Parks and make best efforts to provide training to the supervisors and employees of the facility Recruiting The Manager will be expected to recruit supervisors and employees from the within the local area using traditional and non-traditional sources and means. These techniques may include print and electronic based employment advertising, working with the career directors at local hospitality and culinary programs, schools, colleges and universities, through professional associations, workforce development programs, hosting or participating in job fairs, and through other direct networking opportunities. Remember, finding good employees and managers is difficult. Maintaining strong and positive employee relationships along with a nice environment to work in will increase retention, thereby keeping valuable resources for on -going recruitment efforts at its minimum, Hiring Hiring part-time employees in a sports and entertainment operation is a frequent process. It is the expectation at Sports Force Parks that the Manager will provide written approval for each new hire and to ensure that the employment application is completely filled out with all required documents and copies of appropriate identification. Safety It is the responsibility of the Manager to maintain a safe workplace environment. Accidents in the workplace are not only costly in financial terms but also in human resource terms. It is recommended the Manager form a safety committee that meets on a regular basis. Some important activities the committee should undertake are: regular inspections of the facility to identify and suggest corrections to potential safety hazards; to select and schedule safety training programs, and to monitor compliance. Minutes should be recorded and filed. pg. 66 S��PARKSR� OPERATIONS FINANCE & ACCOUNTING Reporting Accurate and timely reporting is a basic tenet of fiscal responsibility. It is the expectation of the Sports Force Parks that the Manager will maintain the highest standards of business ethics and comply with generally accepted accounting principles. It is also an expectation that the Manager will make every effort to meet all reporting deadlines consistently. In business, everything does not always go according to plan. If a problem exists or a mistake was made, corrections and improvements for the future can only be effective by disclosing your concerns right away to the appropriate leaders. Forecasting It is the expectation of the Sports Force Parks that upon request the Manager will submit a current and accurate forecast for the current week or period. Important information in your comments include, explanations for any variances of revenue and/or costs and EBITDA, significant information with regard to guests and clients, the current inventory valuation for the complex and total accounts receivable with explanations for any receivable over 90- days past due. Event Pro-Formas There is a frequent need in the catering business to customize food and beverage programs and/or special events for our guests based on their specific budgets. In order to maximize profitability while meeting or exceeding guest expectations, an operating plan and a financial plan need to be well thought out in advance of the program or event. For these purposes it is recommended that an event pro -forma should be prepared to record the plan and provide financial guidelines to follow. Cost of Merchandise The cost of merchandise is generally one of the largest expenses the Complex will incur and as such should be monitored very closely each week by the Manager. The Complex has a published menu for concessions, beverage and catering with the most requested food and beverage products. Since the prices on these menus are posted and/or published and should not be changed without the approval of the Manager. It is recommended that a perfect product cost notebook be assembled that contains a product cost analysis for every item listed on your unit's menus. The perfect product costs updated semi-annually. By doing so, perfect cost report can be compared to the actual cost of merchandise for the Complex and used as an analytical tool for continuous improvement. 0 pg. 67 Sp�PARKSR�EOPERATIONS MANUAL FINANCE & ACCOUNTING CONT'D Cost of Labor The cost of labor is also a very large expense the complex. Labor costs must also be monitored very closely each week by the Manager. Labor is split into 2 basic categories --variable and semi -variable. Semi -variable labor represents the total costs of payroll for yourself and any other salaried exempt team members. Variable labor represents the total cost of labor for your unit other than the salaried exempt personnel The very best way to control and monitor your unit's variable labor expenses is through the process of departmental labor forecasts. Generally, this would include the functional departments — Culinary & Stewarding, Beverage, Catering, and Concessions. The following procedural example is recommended to be completed each week and approved by the Manager prior to posting schedules for the front-line staff. • Monday — Each functional department should create schedule shells based on the subsequent fiscal week's planned events. • Tuesday — Each department supervisor should cost out the proposed schedule and compare to forecasted revenue. The Manager should determine if the cost of the scheduled labor is within budgeted parameters before approving • Wednesday — Labor forecast review and revisions • Thursday — Manager to approve labor forecast • Friday -- Post work schedules effective for the following week Once the labor plan has been approved and posted, the supervisors and the Manager should monitor costs closely and adjust the labor plan as needed based on business levels. It should be the expectation of the Manager that the actual labor spending by each department will closely follow the approved labor forecast with appropriate adjustments for increases or decreases of business levels. Overtime for front line staff should always be minimized or negated where and whenever possible. When crafting schedule shells the use of pre -planned overtime should be discouraged unless the cost of the overtime premium is less than the cost of adding another employee. An example of this would be when a 9-hour shift is needed. In this example, paying one employee one hour of overtime would be less expensive than paying a four-hour minimum shift for an additional employee. However, if it is possible to accomplish the event with two employees each working a consecutive shift of 4 1/2 hours you would have planned for the least possible variable labor expense. Other Expenses There are a variety of other expenses that the Complex will incur in its day-to-day operations. Some expenses such as telephone service and armored car service are fixed, while others such as office supplies and chemicals are variable and should go up and down based on the business volume of the Complex. Other expenses should be reviewed each week and monitored closely by the Manager. M SPORTSFURCE OPERATIONS .PARKS FINANCE & ACCOUNTING CONT'D Accounts Receivable Accounts receivable reports should be reviewed by the Manager on a weekly basis. Even though payment for most events are collected in advance, on site additions and pop-up events can lead to an outstanding balance at the end of the event. The Manager should review any account that has not been collected in an appropriate timeframe and to establish a plan for collection. Accounts Payable It is recommended that each week all the vendor invoices are collected by the Manager and organized for payment. Typically, the Manager will attach an accounts payable summary. It is suggested that the Manager look at each invoice; ensure it is listed on the A/P summary and that the assigned general ledger account numberls is correct. Once you are satisfied that all the invoices on the summary are correct and valid, the accounts payable summary should be signed by the manager and submitted to the accounting department. 0 G� SppRTS FORS OPERATIONS -�_PARKS� INVENTORY It is required that the Manager complete a physical inventory for all food, beverage, chemicals, and operating supplies on a bi-monthly basis. This inventory is best scheduled between the close of business at the end of the period and before the opening of business for the subsequent period. It is recommended that the Manager conduct a comprehensive equipment and small wares inventory at least twice per year. This will limit costly last-minute surprises when supplies and small wares assumed to be on hand are not available in the needed quantities when needed for an event. Tips for an accurate inventory: • Take your count the same way every time, starting from the left and working to the right. • Keep inventory periods consistent • Always take inventory while closed for business • Properly train employees in inventory counting to ensure accuracy 2. 3. 4, 5. 6. Start in dry storage. Count the items the way they're positioned and, if needed, filter them alphabetically on a spreadsheet when you're done. Include the product's type, brand, name, and case or package size. Also include a column for your prep area, freezer, walk-in, or any other areas where food or kitchen related items are kept Visually take note of how much product is in each package or container, separating it into tenths. This is an estimate whether the package is half full (0.5), a third full (0.3), etc. This works for product that is based on weight, but if you are counting product that has individual pieces, i.e. hamburgers, count the actual "units." Repeat this process of counting for every product, and enter the numbers onto the sheet, separating them into produce, dairy, protein, or other categories you want to arrange by Repeat this process for the prep area, freezer, and walk-in cooler. Your counts will likely vary here, based on a mix of cases and units, rather than just individual units only, so you may need to add another column to your sheet to account for this. For instance, if a case comes with 12 pieces, you might want a column in the excel sheet that can convert from case to units and vice -versa Finally, take your sheet and add up the totals for each category At the end of the inventory period you'll take all these counts again, repeating the exact same process. This will leave you with a beginning and an ending inventory count pg. 70 UAL RETAIL C�� SPORTS FORdE OPERATIONS MANUAL &�12 �Ppl- I HOW TO PRESS HEAT Custom Threads Tournament Apparel Quick References Use this sheet as a reminder of key aspects when operating Custom Threads Tournament Apparel Annileations Temperatures Time Peel Goof Proof 360 Degrees 6-8 Seconds Hot Peel Stretch Litho 280 Degrees 13 Seconds Cold Peel Numbers 360 Degrees 4-6 Seconds Hot Peel Names 360 Degrees 6-8 Seconds Cold Peel Determining Type of Transfer o Goof Proof- sandy feel that sheds a little, has opaque transfer paper o Stretch Litho- smooth feel, should not shed, has transparent transfer paper o Numbers o When transferring a double digit- verify the numbers line up directly on their transfer paper ■ *You may have to cut some off to make sure numbers are aligned Placing Numbers o Numbers should be placed 4-6 inched down the shirt. This is typically about an inch above the seams for the arm pits. o Always place name first. Then roughly 1-2 inches below, place the number(s) 0 01 pg. 72 SPORTS OPERATIONS �PARRS.-:--- HOW TO PRESS HEAT CONT'D Follow the below guide for placement of applications in various places {TS- �/ i X Polo Shirts 7 5' to 9' from the shouider'> left ;earn and 4' to 6' 643m the center, in line with the collar meating ttu shoulder seam. T-Shirts 7.5- to 4" fram the shoulder's left semi and 4- to 6- from the teeter. Sweatshirts Top of the design 3'to 3.5 from the bottom *The image to the left is the standard for large logos on of neck's edgmy. chests of t-shirts as well. When transferring a second application onto the same side of the item, make sure to use a clean sheet of transfer paper to protect the first laid item to make sure the application does not stick to the heat press pg. 73 0 �p�PAR1{SR�� OPERATIONS PRODUCT ORDERING, RECEIVING, REPORT GUIDES Custom Threads Tournament Apparel o Ordering apparel is completed on Monday following a tournament o Ordering heat transfers is completed no less than two weeks out of tournament o Always try to place orders in a timely notice and the least amount of separate orders to limit shipping costs Ordering Tournament Logos, Numbers, Names and Basic Apparel o Use Transfer Express to place orders for Tournament Logos and Numbers ■ https://transferexpress.com/ ■ username: ■ password: o To order Tournament Logos • Design Center > Upload Your Own Artwork > Choose File • After selecting your logo • Verify logo does not have a white background (rectangle). If it has the white background, ask Will Spence for the image to have the background removed • Adjust the size ➢ Average size is around 10 x 11. o Do not exceed 11 inches in width (due to youth shirt) o Do not distort image. Adjust one factor, and it will automatically adjust the other ■ Make sure the image still fits in the size guidelines Configure the colors on the map ➢ If the color is a special color, and Transfer Express does not display that color, type in the Pantone C code o Pantone C codes should be in the tournament logo folder, if not, ask Will Spence Verify: ➢ Print Method: Screen Print ➢ Transfer Type: Goof Proof ➢ Fabric: 50150 Blend ➢ Cut Apart: No ➢ Number of Colors: represents the amount of colors in Logo ➢ Background color: Select Other or Various Determine Quantity needed (Image Qty) ➢ Based on last year's results with increase for this year ➢ Round up to the nearest 50 or 100 ➢ Gain approval from GM before placing Review Order and Add to Cart Place Order or order other supplies as needed ➢ Other supplies include the cover sheets used to protect numbers and names when pressing on the garment o There should be at minimum 10 on hand during a tournament pg.74 SPORTSFURCE OPERATIONS MANUAL PRODUCT ORDERING, RECEIVING, REPORT GUIDES CONT. Ordering Numbers o Transfers > Numbers > Individual Number Packs > Champ (Goof Proof) > 8 inch > Colors > Enter in Numbers and quantities needed (6 and 9 can be used interchangeably) > Add to cart o Repeat for different colors if needed o Place order o Print Invoice for GM's records Ordering Names o Transfers > Letters & Express Names> Format = Straight > Full Block > Letter Height = 2 Inches > Width = 14 inches > Select Color > enter as many letters are you can until it says squished (can add more lines) remove a few letters so squished goes away > Add to cart (green button) repeat for other colors as needed Ordering Apparel o For Solid Hoodies and Tees/Long sleeves o Use Transfer Express Wholesale Apparel • Tee shirts are Gildan 501Cotton 150 Poly T Shirt 8000b (Kids) and 50 Cotton/ 50Poly T Shirt 8000 (Adult) • Colors are predetermined per park location ■ Long Sleeves are Gildan 50 Cotton/ 50 • Colors are predetermined per park location ■ Sweatshirts are Gildan Youth Heavy Blend Hooded Sweatshirt 18500B (youth) and Gildan heavy Blend hooded Sweatshirt 18500 (adult) • Colors are predetermined by park location • Add items to card that are needed o Tie Dye is purchased through Tie Dye USA, Colortone ■ Tie Dye hoodie colors are predetermined by park location pg. 75 SpQRTS FoR�� OPERATIONS M► pARxS.� PRODUCT ORDERING, RECEIVING, REPORT GUIDES CONT'D Receiving Ordered Apparel and Inventory o Verify shipment has correct pieces ■ Use invoice and order sheet to verify correct shipment of colors and sizes o Add quantities to Revel *Sort by item, color, and size for faster inventory ■ Log into Revel > Inventory > Find item > Select Box icon located under Actions on right hand side > Fill in Quantity, Cost/ Unit and date in Remarks box, select receive *Repeat for all sizes and colors o Next select the Products tab, and at middle left, select Push Changes and select Accept to verify the push to register terminals ■ Verify no one is logged into POS stations so POS can update ■ If POS is being used, finish sale, then log out for items to update, then log back in o Stamp invoice sheet and fill out blanks o Put invoice in GM's top filer on desk o Any merchandise missing, email supplier the invoice number, along with units missing ■ CC GM on email o Damaged items ■ Send picture of damage to supplier and ask for replacement. Supplier will determine what is to be done with damaged item ■ CC GM on email o Put items in correct locations Maintenance The heat presses sometimes start to stick or grind when pulling down the handle for the top platen to meet the bottom platen. When this happens, spray the grease directly into the joint of the arm of the top handle and open and close a few times to make sure the platen lowers smoothly. Ordering Product o Run Revel report for Current Inventory levels ■ Log into Revel and select Inventory ■ Filter by vendor o Order product when inventory is less than desired threshold pg. 76 OPERATIONS L6P�RIIRNS PRODUCT ORDERING, RECEIVING, REPORT GUIDES CONT'D Receiving Product o Verify shipment has correct items ■ Use invoice and order sheet to verify correct shipment of candy/ food/ medications a Add quantities to Revel ■ Log into Revel > Inventory > Find item > Select Box icon located under Actions on right hand side > Fill in Quantity, Cost/ Unit and date in Remarks box, select Receive Repeat for all candy/ food/ medications o Next select the Products tab, and at middle left, select Push Changes and select Accept to verify the push to register terminals o Stamp invoice sheet and fill out blanks o Put invoice in GM's top filer on desk o Price candy/ food/ medications if needed o Put out candy/ food/ medications in Retail Space in appropriate areas Registers Updates The day before a tournament or event, check the register for updates o Apple Updates ■ From home screen select the gear -icon (setting) check the general tab for updates ■ Update if needed Apple ID: Password: o Revel Updates ■ From home screen, select the A -icon (App store) and select the Update tab ■ Update revel if needed League Apps Running Reports o Reporting > Product Orders > Show Filters > select product ■ Running a filtered report works best for wristbands, tent rentals, and reserved parking. Due to League Apps not categorizing all CTTA orders together. The best option is to download all items and filtering in Excel Closing Orders It is important to close orders because that means the order was taken care of and the guest is good to go, Leaving them open will cause confusion especially with wristband sales o Reporting > Product Orders > search through the orders o Once the product order is found, click Close Order on the right side, and refresh the webpage o Continue to do this for all completed orders pg. 77 C�RQRTS FARE • - ► • •NUAL -�PARKS.� PRODUCT ORDERING, RECEIVING, REPORT GUIDES CONT'D Mailing Address Invalid o If a wristband is sent back due to wrong mailing address, log into league apps to get the guests email address o Email directly from League Apps to save time, their response will come to your direct email account. ■ Reporting > Product Orders > search through the orders to find the guests names ■ Click on the guests' name and at the top click Message. Explain to them that their wristband was sent back due to invalid address and determine solution (if not enough time to mail, have pick up at TC or reserved parking if they purchased reserve parking. Add/ Remove Products o When a CTTA deadline is here, or a Not Too Late Finail is sent you must add/ delete products. You will also need to delete wristbands a whole week before the event. Remove tent rentals the Day before a tournament and Reserved Parking To Add Products o Log into Leagues apps > Manage (in blue section) > E-commerce Products > Select items you wish to change one by one > Edit Details > Custom Fields > Add Item under Tournament Name, fill in both blanks that populate with the identical Phase (example Label: Golden Spikes Value: Golden Spikes) > press Save. Repeat for all items necessary To Remove Products o Log into Leagues apps > Manage (in blue section) > E-commerce Products > Select items you wish to change one by one > Custom Fields > Edit Details > Custom Fields > Delete Item o DISCLAIMER- WRISTBANDS there is one step before selecting Custom Fields ■ Select Price and Inventory Options > select the X under actions next to the wristbands you wish to remove. Then click the Custom Fields Tab and follow the steps as mentioned before an pg. 78 S�!p�a FORCE • ' ' . , PRRKS C- PRE-SALES PROCESS Sports Force Parks will focus heavily on guest services through the pre -sale opportunities for guests. Fulltime staff will help ensure orders are being tracked and fulfilled in a timely manner. Guest Experience Coordinator or Events Coordinator o The Guest Experience Coordinator and Events Coordinator will check the online portal for new orders daily to ensure orders are tracked appropriately o Coordinators will fill out tracking sheets located in Drop Box under Tournaments a Orders will be fulfilled daily, as supplies are available o In the event that the Guest Experience Coordinator or Events Coordinator is unavailable, any available coordinator will track the new orders and fulfill in a timely manner o The Guest Experience Coordinator will send out wristbands and fulfill CTTA orders General Manager o Twice a week, Tuesdays and on day prior to the event start date, the General Manager will run the pre - sale report on the online portal o General Manager will cross reference League Apps reports to verify all orders have been accounted for Online Portal Daily, log into the online portal to check pre -sales o League Apps is Sports Force Parks current provider o Log into the portal, select Reporting, and under Ecommerce select Product Orders o From this page, staff and filter orders or look at all existing orders Custom Threads Tournament Apparel When a pre -sale is created, the following steps will occur: o Open Custom Threads Tournament Apparel Pre -Sales excel document in DropBox o Log all information in the correct tournament sheet ■ Date the sale was placed, the purchaser name and email, items and customization o A team member will create the item when apparel and heat transfers are in stock o After pre -sale is completed, the Guest Experience Coordinator will update the tracking log, and close out the sale on the online portal Event Long Wristbands When a pre -sale is created the following steps will occur: a A team member will mail out wristbands daily as orders are placed o After order is mailed, Guest Experience Coordinator will Close the order in the online portal pg. 79 5p°pARKSR�EOPERATIONS PRE -SALES PROCESS CONT'D Reserved Parking When Reserved Parking is purchased on the online portal the following steps will occur; o Open the Preferred Parking Sales excel document in Drop Box ■ Each tournament will have its own tab, go to the proper tournament tab at the bottom of the file for the tournament that the pass was purchased ■ Log all information in correct tournament sheet of the new purchase Date, Purchaser, and Quantity ■ Double-check the downloaded excel file to ensure that the same number of parking passes for the tournament match those in the Reserved Parking Pre -Sales excel document. Once you have recorded the new purchase, the same number of purchases should be displayed on both excel files o After this has been entered, Coordinator will close out the sale on the online portal o Coordinator will print the sheet for the event, acquire the correct amount of parking tags for the specific event, and date the tag for the purchaser's window o The tags, check -in sheet, and a pen will be placed in the Reserved Parking clipboard for the team member to utilize during the event rem -paRxS.�.OPERATIONS MANUAL PRE -SALES PROCESS CONT'D Once Reserved Parking is logged and ready to go for start of event: o Parking Attendants take parking bin and parking clipboard out to event parking area ■ Weather permitting, parking jackets are available in Safe room ■ The Parking Bin and Clipboard will be in the Events Coordinators Office o Set-up barriers in designated areas to create the Reserved Parking zone o Set-up white cones and directional A -frame signage leading from the Cleveland Road Entrance towards the Reserved Parking area o Set-up 5x5 parking tent in Sports Force Parks Main Entrance, towards Cleveland Road o Parking will open 30 minutes prior to gates open, arrival time for employees is 30 minutes prior to parking open Once set-up is complete there will be 2 parking attendants. One will help direct cars to proper parking spots, the other will check guests in as they arrive: o When a guest arrives, ask them for their name and to present the confirmation email, which they should have printed or may show you digitally on their electronic device • If everything is in order, place a check mark in the "Checked -in" column, hand them their parking tag and explain that they may now come and go as they please for the remainder of the event. Remind them to leave the parking tag hung in plain sight ■ If they did not make a reservation, but wish to purchase one they may do so, only if extra spots remain. Collect the proper payment from them, record the Purchaser First and Last Name, a contact email, place a check mark in the Checked -in column, hand them their parking pass, and explain rules and regulations. Leave the Order Number column blank on sheet, the car is good to go ■ If they do not have proof of reservation, but their name is on the list, please make note of this on any extra space on the page, give them a parking tag, and allow them to enter • If they claim to have a reservation and insist that they have paid for a spot, but cannot show proof and their name is not on the list please notify the MOD or the Events Coordinator to resolve this issue, have vehicle pull to the side so that you can further assist other vehicles o Second parking attendant will also make occasional trips around the lot to ensure parking tags are displayed in window areas ■ If no tag is displayed, please keep track of that vehicle, when owner returns have them display tag o Once all tags are sold, both attendants will help cars come and go into Reserved Parking throughout the event ■ Help guide and instruct other cars that Reserved Parking is sold out, then direct them where to go for free parking GD L S FIl 4 ORCE . � - ► • INVENTORY It is required that the Manager complete a physical inventory for all merchandise, apparel, and small wares on a bi-annual basis. This inventory is best scheduled between the close of business at the end of the period and before the opening of business for the subsequent period. Tips for an accurate inventory: o Take your count the same way every time, starting from the left and working to the right. o Keep inventory periods consistent o Always take inventory while closed for business o Properly train employees in inventory counting to ensure accuracy 1. Count the items the way they're positioned and, if needed, filter them alphabetically on a spreadsheet when you're done. Include the product's type, brand, name, and case or package size. 2. Repeat this process of counting for every product, and enter the numbers onto the sheet, separating them into merchandise, apparel, or other categories you want to arrange by. 3. Finally, take your sheet and add up the totals for each category 0 Lg�RTSKSR�E OPERATIONS MANUAL FIRST AID SppRTS FoR�� OPERATIONS INCIDENT & INJURY POLICY Policy When Injuries or Incidents occur in the park, during tournaments, during events including non -operating days, injuries and incidents that affect the park are to documented using the SFPIFM forms. Overview: When an injury or incident occurs, the team member witnessing or making first contact is to alert the manager on duty and/or medical personnel to the situation so they can assess and act accordingly. The Medical Personnel or Manager will ensure that the incident report is complete and accurate. Action Steps Injuries: o Any bodily injury to a guest, player, coach, partner, team member or visitor o During a Tournament or Event: Medical Staff and Manager are to be notified so they can assess the situation and act accordingly o On non-event days a manger is to be notified so they can assess the situation and offer support as needed Incidents: Types of incidents but not limited to: Lightning Fire Burglary Tornado Explosion Robbery Wind Damage Electrical Issue Terrorism Snowstorm Haz Mat Spill Civil Disturbance Flood Gas Leak Bomb Threat Tsunami Conduct Violation Active Shooter Hurricane Code Adam These will have a physical impact on tournament/event functions, park operation, amenities operations and more. A manager is to be notified immediately so they can give direction and support. Local first responders, utilities companies or other maybe contacted. p9.84 0 SPORTSFORCE OPERATIONS MANUAL INCIDENT & INJURY POLICY CONT'D Forms Process o The Medical Personnel or Manager will ensure that the incident report is complete and accurate including securing video if available. Communication of incident, if necessary, to proper partners and filed monthly by year in the GM office. MEDICAL PROTOCOL Sports Force Parks will focus heavily on guest services and safety. The level of care that we offer through First Aid is established by SFO Policy and a Medical Director if required by state law. General Manager o To make sure Medical Director has been procured if required and schedule meetings with staff as required o General Manager will communicate any concerns to SFP Corporate MedicaVFirst Aid Personnel involved in the treatment of athletes, participants and spectators EMT/Paramedics/Nurses operate under protocols established by their medical director and the state in which they are certified. They do not administer drugs or do invasive procedures (start Ws or intubate) unless under the direction of these protocols or under the direction of a physician who is acting as their medical director. EMT/Paramedic/Nurses teams are used to the situation in which a person comes up and identifies themselves as a physician —often trying to be helpful or get involved in the care of the patient. The Paramedics/EMT/ Nurses operate under specific medical protocols under the direction of their medical director. They cannot take orders from just anyone who walks up and says, "I am a doctor." Remember that most physicians are not trained in pre -hospital care, the Paramedics are. If additional care is needed beyond acute care, recommend a visit to urgent Care or Hospital. If needed call 911 pg. 85 t,0 MANUAL EMERGENCY 0 C��pRTS FQR� OPERATIONS .PARKS �- Sports Force Parks is committed to keeping all athletes, guests, and staff safe, including from the dangers of weather and environment. It is important to know the harms, risks, and appropriate ways to react to a weather emergency or situation. Knowing when to seek shelter and recognizing potential weather hazard us essential. The following are the policies and procedures that should be followed in the event of inclement weather. leg. 87 Q I ;W91 OPERATIONS MANUAL EMERGENCY CALL LIST o In event of emergency, dial 9-911 from any landline, or 911 from a cell phone Explain what is happening, and the location o Local Police o Local Fire Department o Electric Company o Gas Company General Manager - Park Superintendent - pg. 88 a Spo-ifTs ]FORCE� PR EMERGENCY PREPAREDNESS o The General Manager is responsible for the implementation and training of park specific emergency procedures o All team members must be thoroughly familiar with all emergency procedures o The Manager on Duty will act as the park's point of contact in the event of a disaster • They are responsible for all decisions relating to guest and employee safety • They must always know to follow proper contact procedures o Each park must perform emergency evacuation drills quarterly when the park is in operation- January, April, July and October, In addition, before the first tournament of the opening month Exit Locations/ Park Map Identify from Park Map o Emergency Exits o Emergency Evacuations Assembly Area Safe Shelter Area o Each park must designate a "safe shelter" inside the park where team members and guest should congregate in case of an emergency o Safe shelters should be located away from glass, mirrors, and heavy objects which could fall, or move the objects to the floor o The area should be concrete reinforced if possible, or at least sheltered by ceiling and walls Sports Force Parks - Safe Shelter for Lightning o Guests should evacuate to cars o In the event of a camp or case cars are not on site, they are to go to nearest building • Restrooms, Retail building, Maintenance Building, or Tournament Central/Welcome Center Assembly Area o Designate an Assembly area outside the park, at least 500 feet away o This is where all team members should meet following an emergency Evacuation o Announce evacuation directions using the overhead PA system • "Attention guests. We have received notification requiring us to evacuate the park. Please leave the park immediately, moving in a calm, orderly fashion to the neatest park exit. We appreciate your understanding and cooperation." o Establish that the park has been cleared of all team members and guests o If no threat to safety, secure cash registers/ POS locations and lock buildings and gates o Manager on Duty should take the following items upon exit: • Team Member contact information • Team Member schedules • Emergency Procedures • First -Aid Kit pg. 89 0 SpDRTS FaR�E OPERATIONS PARRS � EMERGENCY PREPAREDNESS CONT'D o Account for all team members at tournament central and/or at maintenance building o Provide first -aid kits for any injured team members or guests o Assign a manager or lead to ensure no unauthorized re-entry into the park e Refer any media requests o Maintain clear access to the park for emergency responders a Communicate situation status to Regional Manager and General Manager if not on site Advance Preparation o Understand the types of disasters for which your park is vulnerable o Know which team members on staff are trained in first -aid, CPR, AED and fire extinguisher use o Prepare a pocket phone list of all park managers, region manager, local first responders and utility numbers and have at Tournament Central, Locker Room, Ticket Shack, and Maintenance Building o Prepare and maintain an emergency contact list of all team members phone numbers that is accessible inside and outside the park location o Monitor the Weather Sentry application if a weather emergency has occurred • When signal sounds, listen for severe weather alerts and instructions • Have backup batteries of air horns o Maintain a fully stocked First Aid and Blood Borne Pathogens kit o Ensure all managers know the location and operation of ventilation, gas, water, electric, and sprinkler systems o Managers understand what types and how to operate electrical equipment in the park- power doors, electric overhead doors, light systems o Fire extinguishers are provided but not intended for team members use unless the team member is trained on proper operation and the hazards involved in fighting a fire o All managers must know the location of all the fire extinguishers. • Hourly team members should know location of two closest fire extinguishers near their work area o Managers must inspect fire extinguishers quarterly and ensure they are tested annually by the contracted service o Managers must test manual operation if power is out o Ensure flashlights are working and available in each building. Also ensure backup batteries are available pg. 90 GPO r SPORTS F SRCE OPERATIONS pARx -� EMERGENCY PREPAREDNESS CONT'D Notification The Manager on duty will immediately notify the following people (as conditions permit) when any emergency occurred or weather impacts park operations. o Notify the General Manager: • An emergency affecting park operations for an extended period of time is suspected or discovered • Expected hazardous conditions threaten the ability for team members and guests to travel o Notify Team Members after an emergency when: • Conditions permitting, attempt to contact all team members scheduled to work to inform them of the park closure status o Notify Guests after an emergency when: • Conditions permitting, post signs at each entrance indicating park closure status. General Damage When there is high value property damage caused by weather, fire, or other destructive forces to building, fixtures, and/or inventory, the Manager on Duty must immediately notify Perkins Police department, the General Manger and Regional Manager. o After the police department has written a report and with approval from Regional Manager, take necessary measures to secure the park, assets and inventory from further damage. This may include: • Removing inventory from the building and securing it in off -site storage • Contacting the proper authorities or outside vendors for assistance with clean up and damage control • Photographing all damage for insurance purposes • Maintaining accurate records of all expenses necessary to protect the property • Identifying and separating damaged goods • Cooperating with designated insurance carriers to investigate claims • Diverting all public relations issues to bstorm@fields-inc.com • Partner with the Manager for emergency recovery and clean up services ICE/SNOW When there is a projection of dramatic snowfall or ice accumulation which can cause unsafe travel conditions, limit access to and from the park, and cause damage to the facility, or impact the operation of a scheduled event. Action Steps Manager on Duty will: o Contact the General Manager when forecast ice/snow conditions threaten the ability for team members and guests to travel safely or Local Authorities declare a winter weather travel advisory. o Keep the General Manager informed about any local storm related closings, delays, or evacuations o Contact Fields Maintenance if there are excessive amounts of snow accumulation on the rooftop or if structural integrity of the building is questionable o Ensure all exit doors can open freely o Partner with the General Manager on early closure o Follow all regular nightly closing procedures pg. 91 0 SPORTSEPC = PARKS SEVERE WIND/TORNADO The National Weather Service defines a tornado as" ... a violently rotating column of air in contact with the ground and originating from a thunderstorm." A thunderstorm is the first step in the creation of a tornado. If conditions are right, a thunderstorm may produce one or more tornados. Usually the National Weather Service sends out alerts the day before dangerous weather is likely to occur. The Weather Sentry system is the best way to stay tuned in to dangerous weather. Tornado Preparation The General Manager will: o Conduct annual training sessions highlighting the following: o Emergency exit locations o Emergency Safe Shelter/Assembly Area o Evacuation Routes o Fire extinguisher locations o Designate Safe Shelter Area inside the park in the event of tornados or severe winds o Test emergency lighting systems, back-up portable lights, and flashlights available for emergencies Action Steps When high winds/tornado warnings are issued the Manager on Duty will: o Assign a team member familiar with local geography to monitor the weather alert system, or other emergency service announcements o Make an announcement over the P.A. system patterned after the National Weather Service warning, stating: "Attention guests. The National Weather Service has issued a tornado warning for this area. If further advisory information is received, you will be notified immediately." o Encourage guests and team members to remain in the building during a tornado warning. If a guest or team member wishes to leave the park, comply with their decision o Make every effort to keep team members and guests calm o If a tornado is imminent, make an announcement directing all guests/team members to the safe shelter area and go immediately to that location o Check all areas of the park (e.g., restrooms, retail, F&B, etc.) to make sure everyone heard the announcement and is responding in a calm and efficient manner a If conditions allow, lock the gate to the front entrance o If conditions allow assess guests and team members condition and notify 911 if needed o Notify Regional Manger if the structural integrity of the building is questionable or any damage to the building has occurred o Decide when to resume normal operations and announce over the P.A. system o Team members will gather in tournament central or maintenance building, if team members decide to leave, they are to let the manager on duty know their decision pg. 92 0 L6�0_flll11RKS LIGHTNING Weather Resources Weather Sentry shall be utilized as the determining source for lightning, temperature, precipitation, wind speed and wind chill factor verification. Monitoring Personnel The manager on duty shall be the individual(s) responsible for weather observation and current conditions. The fulltime staff should check Weather Sentry for current weather conditions. Current conditions shall be monitored prior to and all throughout events. Lightning Safety Policy The following Emergency Lightning Safety plan is based on current recommendations given by the NCAA Sports Medicine handbook. The full-time staff present shall be the individual(s) responsible for weather observation, including using the evacuation plan implementation. In the situation where lightning is detected in a 10-mile range on the Weather Sentry station or an observation of 30 seconds (or less) between seeing the lightning flash and hearing its associated thunder, the following shall occur: Full-time staff shall alert the guests in the following manner: SCRIPT FOR CONVERSATION PRIOR TO LOCAL ISSUE/PLACED ON TVS "May I have your attention please? In the event of inclement weather approaching, we have a lightning detector which we will use to monitor lightning. In accordance to NCAA recommendations, lightning detected within 8-20 miles is considered to pose an imminent threat. Per Sports Force Parks lightning safety policy, when the lightning detector reveals strikes within the 10-mile range we will suspend activity until the danger of a lightning strike has passed. We will be in communication over the PA again if this occurs." PA Announcement for ALL CLEAR: "in monitoring our lightning detector service, it appears the threat of lightning has diminished. Please report back to your fields for further direction on resuming play." Team Member Procedures: When inclement weather is anticipated, all staff will meet before the beginning of the tournament to discuss procedures if an incident should occur. The GM or Events Coordinator will assign areas to each team member to control if an incident does occur. pg. 93 0 LIGHTNING CONT"D In the event of a weather incident: The GM or Manager on Duty shall read the Lightning Safety Statement on the public address system to help with guests and staff evacuation during events. o As the lightning safety statement is being read over the PA system the staff members designated at the pre -tournament meeting should be opening the gates to allow additional points of exit o Clear everyone off the attractions, assure they are with their parents and able to exit calmly o All staff shall assist the guests in navigating out of the park. Direct them to the vehicles o Recommend guests exit the bathrooms, concessions and retail areas and do not use them as shelter areas o Full-time staff should walk through assigned areas. MOD will assign each person an area to clear o Equipment should be left on the field or amenities area and retrieved once deemed safe. If able and safe to do so, but any equipment away that requires protection o While indoors, stay away from all walls, windows, plumbing and electronic devices attached to the walls (including landline telephones). If in a vehicle, avoid contact with the metal frame and avoid radio use. o Designate a weather watcher to monitor the weather from a safe location o No outdoor activities are to be resumed until 30 minutes after the last sign of lightning/thunder. For every sign observed, the 30-minute timer is reset o When the threat has diminished and games can resume, the sports coordinator will update the tourney machine schedule and send it out to all those effected. The remaining staff can walk to the gates and allow re-entry Management of Lightning Storm- Induced Injuries Individuals that are struck by lightning do not carry residual charge and may be handled without danger to the medical or assisting personnel. The medical or assisting personnel should: 1. Evaluate whether the scene is safe. On -going lightning may still be a threat 2. Safely move the injured individual to a safe shelter 3. Activate emergency medical response systems if deemed necessary 4. Apply any first aid necessary- AED if in cardiac arrest Activate EMS call 911. The following should be considered when developing a strategy of safety during a lightning storm: 1, A longer time to clear the venue should be anticipated due to congestion 2. Avoid being near the highest point of a venue 3.Individuals who feel their hair stand on end should assume the lightning safety position; crouched on Ground, weight on balls of their feet, head lowered, and ears covered *Avoid lying flat on the ground pg. 94 -4PARKS0 HURRICANE A severe tropical cyclone usually associated with heavy rains and winds above 74 mph. Hurricane season generally runs from June 1 st through November 30th. Definitions: Hurricane Watch: A storm may threaten a specific area. When a hurricane watch is in effect, all employees should be on guard. Ensure all department personnel are familiar with the hurricane plan. Hurricane Warning: A hurricane is expected to strike an area within 24 hours. Categories: Category I - Winds of 74-95 mph. Damage primarily to shrubbery, trees, foliage, and unanchored mobile homes (no real damage to other structures). Category II - Winds of 96 to 110 mph. Considerable damage to shrubbery and foliage; some trees blown down; major damage to exposed mobile homes; extensive damage to poorly constructed signs; some damage to roofing materials; window and door damage; no major damage to buildings. May have storm surges 6- 8 feet above normal; coastal roads and low-lying evacuation routes inland cut by rising water 2-4 hours before arrival of hurricane center; considerable damage to piers; marinas flooded; small craft anchored in unprotected areas torn from moorings; evacuation of some shoreline residences, mobile homes and low-lying island areas required. Category III - Winds of 111 to 130 mph. Foliage torn from trees; large trees blown down, poorly constructed signs blown down; some damage to roofing materials on buildings; some window/door damage; structural damage to small buildings; mobile homes destroyed; storm surge 9-12 feet above normal; serious flooding at coast and many smaller structures near coast damaged by battering waves and floating debris; low-lying evacuation routes inland cut by rising water 3-5 hours before hurricane center arrives; flat terrain five feet or less above sea level flooded inland eight miles or more; evacuation of mobile homes and low-lying residences within several blocks of shoreline possible required. Category IV- Winds of 131-155 mph. Shrubs and trees blown down; all signs down; extensive damage to roofing materials, windows and doors; complete failure of roofs on many small residences; complete destruction of mobile homes; storm surge 13-18 feet above normal; flat terrain ten feet or less above sea level flooded inland as far as six miles; major damage to lower floors of structures near shore due to flooding and battering by waves and floating debris; low-lying evacuation routes inland cut off by rising water 3-5 hours before hurricane center arrives; major beach erosion; massive evacuation of all residences within 500 yards of shore possibly required and of mobile homes/residences on low ground within two miles of shore. pg. 95 C�'� ���PARKS �E OPERATIONS HURRICANE CONT'D Category v- Winds Greater Than 155 mph. Shrubs and trees blown down; considerable damage to roofs or buildings; all signs down; very severe/extensive damage to windows and doors; complete failure of roofs on many residences and industrial buildings; extensive shattering of glass in windows/doors; some complete building failures; small buildings overturned or blown away; complete destruction of mobile homes; storm surge greater than 18 feet above normal; major damage to lower floors of all structures less than 15 feet above sea level within 500 yards of shore; low-lying evacuation routes inland cut by rising water 3-5 hours before hurricane center arrives; massive evacuation of mobile homes and residential areas on low ground within 5-10 miles of shore possible required. No matter what category is forecasted, all hurricanes require the same amount of preparation and communication. Hurricane Preparation Operational procedures and associated responsibilities according to the stages of a hurricane are outlined in the Hurricane Planning Guide. Copy the Hurricane Planning Guide and check all that apply. Annotate the date when the task is completed. Action Steps When there is potential for a hurricane, the Manager on Duty will: o Ensure that the Hurricane Planning Guide is complete o Always designate a team member to monitor the weather system . Once the hurricane is over the Manager will: o Conduct employee welfare checks to understand the status of team members o If the park and/or buildings has sustained damage, ensure no one enters the park until the authorities or SFP manager verifies it is safe to do so o Contact the Police if any looting has occurred. Do not try to apprehend or stop any looters. Do not put any Sports Force Parks/Fields Maintenance team members at risk o Once it is safe to return to the park, assess any damage and refer to the Damage Checklist o Once power is restored, breakers need to be checked and reset o Take photographs to document structural and property damage, loss of merchandise/property and keep all paid service receipts o Separate damaged goods from non -damaged goods, if possible o Document non-scheduled team members working hours spent cleaning up any damage o Be aware of flood possibilities as the storm moves inland. If sewer water is present (or possibility exists) take appropriate precautions C) Direct any media inquiries: h t:c�r�r ��Pficid�; iiic-cum pg. 96 (a 9p6R SO FORCE <PHR S� OPERATIONS MANUAL TASK Completed .. When a Tropical Storm develops and the long term forcast may Impact your location, accomplish the following: Make Provisions to work with limited cash, water, sewer and no power Make provisions for alternate communications Tune to local Radio and TV for updated responses for your community Log onto the National Hurricane Center Website at www.NHC.NOAA.gov for storm updates It may be a good idea to keep call phones fully charged at all times Follow all instructions given by local authorities. Communicate those instructions to your RM Be prepared to evacuate the park, if necessary. Review both your safe shelter and assembly areas with all associates Check rooftops for any signs of damage and make necessary arrangements for repair prior to storm impact. Remove loose debris from rooftop. Check for signs of obvious roof defects, loose flashing, torn seams, loose sign panels, loose HVAC panels, and materials around HVAC curbs. Be sure all roof mounted equipment is properly strapped down. If necessary ask the property manager to confirm this has been done, Ensure all downs ots/ roof drain/ loading dock exterior drains are free of debris and working properly Confirm all fire exits and receiving door are properly locked and secured Establish an alternate meeting location, and a time for team members in case damage is severe and communications are disrupted Update your emergency contact list and distribute to all park leaders. Have primary and secondary contact information for all of your team members especially if evacuation is required. Establish who your first responders are. First Responders are generally those team members who live closest to the park. (Those who don't have far to drive, can walk or ride a bike Ensure you have a current copy of your emergency procedures Ensure all battery -powered emergency lighting is in working order Have flashlights and batteries on hand and easily accessible for all team members Ensure your park has a battery powered weather radio, if not now is the time to purchase one Ensure emergency First Aid is stocked Check hurricane evolution level and FEMA flood maps to determine if the store is vulnerable to storm surge or freshwater flooding Communicate regularly with your RM on storm and park status When a hurricane develops and the projected path shows the potential for land fall In your region with 72-92 hours, determine with the RM at what point the park will stay open before projected landfall, for safe evacuation. Once this Is determined, take the following steps to close the park: Cover and move any necessary equipment If covering doors/windows with plywood is necessary for proper storm protection, partner with Fields Maintenance prior to doing so Withln 48 hours of a hurrlcan landfall, accomplish the following: Protect com liters/POS/cash register/electronic equipment near doors/windows Protect park paperwork by moving to upper shelves. Wrap in garbage bags for added protection. Move merchandise away from doors/windows towards the middle of the building. Retrieve all vending racks, portable signs, tables, signs, trash cans, etc. and secure. Prior to evacuating the park, and It Is safe to do so: Ensure every item above is addressed Communicate to the RM where and how parR management can be reached after the storm pg. 97 OCAO 9L'1�0]kSRCE - EARTHQUAKE Unlike other emergencies, earthquake procedures are much less specific. Since earthquake magnitude cannot be predetermined, everyone must initiate emergency precautions within a few seconds following the initial tremor. Earthquake Preparation The General Manager will: o Identify exits, doorways and hallways to determine alternate escape routes o Avoid narrow exits or enclosed areas where people could become trapped or not seen by rescue personnel o Know how to shut off electricity, gas and water at the main fuse box or valve o Check the park for potential risks o Keep flammables and toxic chemicals isolated Action Steps If an earthquake occurs the Manager on Duty must remain calm and instruct guests and team members to: If Indoors: o Drop, Cover, and Fold On o Seek refuge under a heavy desk, table inside wall or in a doorway o Stay away from windows, glass, shelves and hanging objects o Cover face and head o Avoid use candles, matches or open flame either during or after the tremor as there is a possibility of gas leaks If Outdoors: a Move quickly away from buildings, utility poles, overhead wires, and 0 other structures a Avoid downed power or utility lines as they may be energized. Do not attempt to enter buildings until advised to do so by proper authorities. o If it is safe to do so, gather all team members at the Assembly Area After the initial shock the Manager on Duty must: o Be prepared for aftershocks which can cause further structural damage o Check for injuries and persons trapped by falling objects. Do not attempt to o move seriously injured people unless they are in immediate danger of further injury. If trapped, do anything to attract attention to your location o Determine if anyone is caught on the amenities (if applicable) o If possible, locate and distribute First Aid supplies, flashlights, radios and batteries a Turn on battery -powered radio or television to monitor emergency information/instructions o Check utilities for broken gas, electrical and water lines. If you smell gas, open windows and shut off the main gas valve o Leave building and report any leaks to authorities. Do not re-enter the building until advised to do so by the proper authorities o Call 911 for emergency assistance, if necessary. o If a fire is present, implement fire procedures. o Contact your Regional Manager when it is safe to do so • Direct any media inquiries: !� tc�rr�� <Etfiislcls i�c,�, _cii pg. 98 0 �liPARNSR�� OPERATIONS TSUNAMIS A tsunami is a series of waves generated by an undersea disturbance i.e., earthquake. From the area of the disturbance, waves travel outward in all directions much like the ripples caused by throwing a rock into a pond. The time between wave crests may be from 5 to 90 minutes and the wave speed in the open ocean averages 450 m.p.h. As waves approach the shallow coastal waters, they appear normal and the speed decreases, then as the tsunami nears the coastline, it may grow to great heights and smash into the shore causing much destruction. Tsunamis Preparation o Know the height of your street above sea level and distance from the coast. (Evacuation orders may be based on these numbers) o Be familiar with tsunami warning signs o Train all team members on evacuation plans o Have emergency supplies on hand (e.g., flashlight with extra batteries, portable, battery - operated radio with extra batteries, First Aid kit and manual, etc.) and Emergency Manual Action Steps During a Tsunami or when there is a threat of a tsunami the Manager on Duty will: o Have a manager or lead monitor radio or television for the latest emergency information and prepare to evacuate o If there is an official tsunami warning or signs of tsunami, evacuate immediately and climb to higher ground o Return to the park only after authorities advise it is safe to do so o Understand that a tsunami is a series of waves. One wave does not mean danger has passed. The next wave may be larger than the first After the Tsunami the Manager on Duty will: o Monitor radio or television for the latest emergency information o Return to the park only when authorities say it is safe to do so o Help injured or trapped persons o Give First Aid (if applicable) a Stay away from damaged buildings o If injuries occur or there is damage to the building call 911 o Contact your Regional Manager when it is safe to do so pg. 99 (tkc . S��PARKSR�E OPERATIONS , FIRE General Manager must develop a plan with the local fire department for handling emergencies at each park location, The park manager must hold quarterly fire drills to familiarize team members on evacuation procedures. Action Steps In the event of fire, the Manager on Duty will: o Take appropriate precautions to assure your personal safety o Call 911. Provide your name, the exact location of the fire (i.e., building, room, etc.) Stay on the phone until released by the 911 operator o Fire extinguishers are provided but not intended for team member use unless the team member is trained on the proper use of fire extinguishers and the hazards involved with fighting a fire o Immediately begin evacuating the park using the nearest, least busy exits o Once outside, move to the pre -determined safe shelter area o Keep streets and walkways clear for emergency vehicles and crews o Do not return to an evacuated area unless authorized by the fire department or authorities o Contact your Regional Manager when it is safe to do so After the Fire and the fire department determine it is safe, the Manager on Duty will: o Photograph damage before clean-up begins o Contact the Regional Manager to initiate salvage clean-up operations o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible Direct any media inquiries: I }t€a�_ c�iield-sIn—c. corn.. SpQRT5 FOR�� OPERATIONS TERRORISM Terrorism is an unlawful use of force, or threatened force, to deliberately create fear, panic, and intimidation for bringing about political, religious, or ideological change. While terrorist acts involving any of our parks is extremely remote, we recognize that should a threat occur elsewhere, the fallout of the attack could affect our park and team members. It is important that you are informed and know how to respond. Be particularly aware of any packages left unattended. If you suspect terrorist activity, immediately contact the local police department. Definitions Biological Attack This is the deliberate release of germs or other biological substances that can make you sick. Many agents must be inhaled, enter through a cut in the skin, or ingested to be toxic. Unlike an explosion, a biological attack may/may not be immediately obvious. You will probably learn of the danger through an emergency radio, TV broadcast, or some other signal used in your community. Public health officials may not immediately be able to provide information on what to do. It will take time to determine the type of illness, treatment, and risks. Monitor the local television station or radio for official news. Chemical Attack A chemical attack is the deliberate release of a toxic gas, liquid, or solid that can poison people and the environment. Possible signs of a chemical threat are: Many people suffering from watery eyes, twitching, choking, difficulty breathing, or lack of coordination or many sick or dead birds, fish, or small animals. Nuclear Blast A nuclear blast is an explosion with intense light and heat, a damaging pressure wave and widespread radioactive material that can contaminate the air, water, and ground surfaces for miles around. Radiation Threat A radiation threat or "dirty bomb" is the use of common explosives to spread radioactive materials over a targeted area. It is not a nuclear blast. The force of the explosion and radioactive contamination will be more localized. While the blast is immediately obvious, the presence of radiation will not be clearly defined until trained personnel with specialized equipment are on the scene. As with any radiation, you want to limit your exposure with shielding, distance and time. pg. 101 Eel r�ppRTS FoR�� OPERATIONS M► �pARxS� TERRORISM CONT'D Action Steps In the event of a terroristic attack, the Manager on Duty will: o Instruct guests and team members to protect themselves from unknown substances and to cover their mouths and noses with layers of fabric that can filter the air but still allow breathing (e.g., three layers of cotton T-shirt, handkerchief, or towel) and to wash with soap and water and immediately a Contact the appropriate authorities immediately. Dial 911 o Quickly decide the fastest escape route away from the threat o If evacuation is impossible gather guests and team members and instruct them to go to the safe shelter area as far away from the threat area as possible o If contaminates are present, contact the fire department for further direction o Monitor TV and/or radio for situation updates and instructions from emergency managers o If evacuation is possible, follow the evacuation checklist o If a nuclear blast occurs, instruct guests and team members to take cover immediately, below ground if possible. Call 911 and provide your name and your exact location. Stay on the phone until released by the 911 operator o Contact your Regional Manager when it is safe to do so Direct any media inquiries: h ui_fr C�fields-i� -inc pg. 102 e- LFORGE OPERATIONS MANUAL ARHS � BOMB THREAT Any calls indicating a bomb or other device intended for destruction has been placed on or near the property. All calls of this nature regardless of specific details will be treated as a real threat Action Steps Complete the Bomb Threat phone call checklist Bomb Threat Checklist INSTRUCTIONS: Becalm. Be courteous, Listen! Do not interrupt the caller. Complete this form during your conversation. Keep the caller talking if possible. Ask the caller: What is the threat? Describe (write on hack if necessary); Phone Number calling, (if available): If a Bomb: ask the following: When will the bomb explode? Where is it right now? What kind of bomb is it? Is there more than one bomb? Did you place the bomb? What will cause it to explode? Why are you doing this? Characteristics: Circle Man Woman Child Cam Well Spoken Incoherent/Irrational Angry FoulLanguage urre Lisp Rapid Message Read by Caller earing Throat CF— Sot Loud Deep Breat ing Cracking Voice Unconvincing Back round noises; Dices Clear Party Atmosphere Static Animal Sounds Music machinery Traffic Ot er: Try to ask: What is your name? immediately Call 9-91 What is your address? pg. 103 SPBRTS F S �T OPERATIONS MANUAL HAZARDOUS MATERIAUCHEMICAL SPILL Hazardous Materials are defined as any material, that because of its quantity, concentration, or physical or chemical characteristics, may pose a real hazard to human health or the environment. Hazardous materials include the following categories; o Flammable or combustible material o Aerosols o Toxic material o Compressed gases o Corrosive materials o Oxidizers Other materials considered hazardous include mercury, asbestos, propellants, bulk fuels, ammunition. Hazardous materials, when spilled, are uncontrolled. Use caution when handling hazardous materials and be vigilant for leaks and spills. During clean- up, wear appropriate equipment to the hazard. This includes gloves, chemical goggles, face shield, and respiratory protection (as appropriate). Spill Preparation Each park is equipped with spill kits to handle small hazardous material spills. The following two types of kits are required: o Acid, Caustic, Flammable. Clean up using polypropylene felt absorbent pads. Use cat litter to absorb liquid spills a Mercury. A special spill kit is required for mercury spills, which uses sulfur to react with mercury to produce a safer amalgam compound Action Steps When a small spill occurs (less than 1-2 quarts of material), the Manager on Duty will: o Section off the area from guests and team members When a large spill occurs, the Manager on Duty will: o Section off the area from guests and team members o Immediately notify the fire department if the spill is from an unknown source, is outside your work area, or is larger than you can comfortably manage. o If the substance is known, contact 3E at: 1-800-451-8346 for the MSDS. o When Emergency Crews arrive leave the immediate area but remain at the scene to provide other information as needed o Direct others away from the spill area o Team Members injured in a spill, leak, or explosion must seek immediate medical attention o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so Direct any media inquiries: l;;,ir_sr;ic;lc pg. 104 SPORTS FoR�� OPERATIONS PARKS � GAS LEAK A leak or the suspect of a leak of natural gas or propane in the building. The leak could be detected by smell or by an alarming detector. Action Steps In the event of a gas leak or suspected leak the Manager on Duty will: o Cease all operations immediately and call the Park Superintendent o Discontinue use of the cell phones and two-way radios and other electric devices o Immediately and safely evacuate the area o Open doors to promote ventilation and keep walkways clear for emergency crews. o Call 911 promptly after leaving the area if the damage results in a natural gas leak that may endanger life or cause bodily harm or damage to the property o Ensure no one lights a match, candle or cigarette o Ensure no one turns electrical devices on or off, including light switches o Do not attempt to control the leak or repair the damaged pipe or meter o Do not use or turn off any equipment that could cause a spark. Motorized or electrically powered equipment or vehicles may create an ignition source if a gas leak is present o Safely abandon any motorized or powered equipment or vehicles. Gas leaking from a plastic pipe can create static electricity that can ignite the gas o Do not return to an evacuated building until authorized by proper authorities o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so o Direct any media inquiries: bstorm@fields-inc.com pg. 105 SpoRrS FaR�� OPERATIONS PRRI{5 CIVIL DISTURBANCE Civil unrest is a disturbance that can occur within or near proximity of our park by multiple individuals, planned or spontaneous, which can include activities including Flash Mob or organized business disruptions. These events could be organized through social media networks to disrupt and interfere with normal business practices to encourage criminal activity or business disruptions. Financial losses are just one aspect; of greater importance are safety concerns. These types of incidents disrupt the flow of business, distract team members and create safety issues. Action Steps If there is any indication pre -event the Manager on Duty will; o Notify the General Manager and Regional Manager immediately In the event of a civil disturbance the Manager on Duty will: o Maintain safety of guests and team members as a primary priority o Provide excellent guest service o If it is safe to do so, immediately clean up any messes that could be potential safety issues o If a dangerous situation occurs, direct guests and team members to a safe location o Immediately call 911 and General Manager when it is safe to do so. o Do not confront or apprehend any suspects o Maintain strong team member presence in the POS areas o Observe and report any stolen or damaged property, injuries, and or pertinent suspect identification information to the local authorities, take photographs and notify the General Manager o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so Direct any media inquiries: SppRrS FnR�E OPERATIONS �, PARNS �- EXPLOSION A sudden release of energy most often associated with loud noise. Explosions can result in injury, fire and entrapment. Action Steps If there is an explosion nearby, the Manager on Duty will: o Immediately take cover under tables, or other objects that will provide protection from falling glass and debris o After the initial effects of the explosion have subsided, call 911. Provide your name, location and nature of the emergency o Evacuate the park and/or buildings using the nearest and safest available park exit a Once outside the park, direct all team members and guests to move to the predetermined assembly area o Keep streets and walkways clear for emergency vehicles and crews. Do not return to an evacuated park or buildings until authorized by properly authorities If the explosion caused entrapment the Manager on Duty will: o Make loud noises so rescue crews can locate you o Shout as a last resort to avoid inhaling dangerous amounts of dust o Avoid unnecessary movement o Cover your nose and mouth with dense -weaved cotton material like a shirt o Ensure that only trained rescue crews attempt to rescue people from a collapsed building o Wait for emergency personnel to arrive After the Explosion and the fire department determines it is safe the Manager on Duty will: o Photograph damage before clean-up begins o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so c Direct any media inquiries: bsturmCfields-inc.csoi7 pg.107 NO 5Pb__PARNSR�E • • ELECTRICAL FAILURE Pre -planning, preparation, training, and factual communication to all key personnel are vital to prevent panic and protect team members, guests, and company assets during a power failure. A total power failure will often trigger hit/run tactics, looting, vandalism, and emotional apprehension. Manager on Duty must be aware of these tactics and take preventive action. If it is a significant power failure, the emergency generator will provide limited electricity to crucial areas of the building (including emergency lighting). Electrical Failure Preparation General Manager will: o Ensure the emergency Contact list is up to date o Review the park evacuation plan including safe shelter and assembly area with team members o Ensure working flashlights are in the cash office, at each POS position, office areas, buildings and restrooms Action Steps If an electrical failure occurs the Manager on Duty will: o Turn off all electrical equipment (including computers) o Using a cell phone notify the General Manager and Park Superintendent o Evacuate the park and/or buildings if the safety of guests or team members is threatened or at the General Manager's direction o Have Coordinators or Leads patrol their areas and assign a team member to stand by each POS position o Use the flashlights available at each POS location o Establish security patrols for fire and theft surveillance until power is restored or you have permission to leave the building o Call the local electric company to determine the estimated time before power is restored o Partner with the General Manager prior to making any decision to close the park o If a decision is made to close the park, the coordinators and leads must properly close each POS register and deposit all money in the cash office safe o Check all areas for "stay ins" and ensure all high -risk areas are secure If power is lost for an extended period of time, the Manager on Duty will: o Contact General Manager to assess situation N 5POIERE •- ►�_pARxS WATER LEAKS/FLOOD Most flooding emergencies occur with enough time to respond effectively, therefore pre -planning with local emergency personnel is critical to limiting losses. Emergency action depends upon early flood warning and the use of available equipment, supplies, and personnel to limit damage. Please follow the below steps to assist you with planning and reacting to water leaks/flood Water Leaks Action Steps When a water lead occurs form rooftops or plumbing, the Manager on Duty will: o Tryto contain the water leak to minimize property and merchandise damage o Secure the areato prevent safety hazards to ourteam members and guests by placing wet floor signs, cones, etc. o Contact Park Superintendent for assistance and know the location of the domestic water valve shut off so you can turn off if needed o Segregate any merchandise or property that is affected by the leak(s) and do not dispose of damaged product until proper documented and approval given o Catalog all damaged assets and merchandise and take photographs of damage o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so Flood Action Steps When potential for a flood, the Manager on Duty will: o Begin to monitor local radio, TV and Internet for information and official instructions as it becomes available (Note: Local authorities may or may not be able to provide information as it is happening) o Ensure an updated emergency contact list printed and available o Secure all electronic devices and park paperwork at an elevated height to prevent water damage (tarps may be needed to cover property) o Prepare a plan if employees and managers cannot leave the park due to local restrictions (food, water, flashlights, battery operated radio) o Review with all employee current availability information o Notify Regional Manager of the flood potential and consider the use of sandbagging services pg. 109 ERFURC� OPERATIONS R!{S- WATER LEAKS/FLOOD CONT'D During a flood, the Manager on Duty will: o Monitor TV, radio and Internet for updated information as it is happening o Communicate all updates including evacuation orders to your Regional Manager o Keep the safety or guests and team members as your priority o If the park/buildings are closed during the incident, follow proper closing procedures and secure all funds o If the park must close during the flood, follow proper closing procedures and secure all funds After a flood the Manager on Duty will: o Return to your park only when authorities indicate it is safe to do so o Use extreme caution when entering buildings since there may be hidden o damage and unsafe conditions including damaged and arching electrical wires o Before entering park, assess the surroundings of the buildings for any obvious structural damage o Pay close attention to any downed power lines and ensure that you do not enter standing water o Report any hazardous materials that may have leaked to emergency personnel o Photograph damage before cleanup begins o Initiate salvage clean-up operations by appropriate parties o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so o Direct any media inquiries: I�sicarr7c<�yliclds ir�c.cor�� .. 0 SPORTS FOR�� OPERATIONS Mj 1 =_PARHS� BURGLARY Breaking and entering a park location especially at night with intent to steal merchandise or cash; also: the act of entering and remaining unlawfully in a building with intent to commit a crime after park closing. Action Steps- Burglary Response When alerted to a burglary situation the responding manager will: o Respond to any alarm notifications or call from proper authorities received during non -park hours o Return the call to the police to verify validity and provide estimated arrival time with vehicle description. Note: This is important to prevent a false call and risk or robbery o Wait until the police arrive at the front of the park or buildings o Under no circumstances enter the park or buildings alone o If the police are not on site or do not arrive, call the local police department to verify dispatch and estimated arrival time When an actual burglary has occurred, the responding manager will: o Notify Regional Manager immediately o Make a sweep of affected areas and document potential missing items o Take photos of breach area (glass/door/trailer) o Secure any surveillance video o Follow direction of law enforcement to avoid interfering with the investigation o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so Direct any media inquiries:: ,t;�rr��;f?fielcl�lrrc:.c om pg. 1 1 1 OPERATIONS MANUAL ROBBERY Robbery is defined as "the unlawful taking away of personal property from a person by violence or by threat of violence that causes fear; or larceny from the person or immediate presence of another by violence or threat of violence and with the intent to steal. Action Steps During a robbery the affected team member will: o Remain calm o Comply with robber's demands o Mentally note the physical description of robber, including any distinguishing characteristics. o Tell the robber ahead of time what you are going to do: (e.g., I am getting the keys out of my pocket") o Warn the robber if there is anyone else in the park o Observe the direction the robber exits the park (if possible) o Don't attempt to resist or apprehend the robbery suspect After a robbery, and the suspect is clear gone, the Manager on Duty will: o Call 911 o Check the safety of team members and guests o Secure the scene (do not disturb any evidence) o Write down any information from the robbery (e.g., description of robber, car description, direction of travel, etc.) o Separate the witnesses and have them write down a description of robber and any details of the event o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so Direct any media inquiries: b b � :0fir;lr_1„ i��r-°,c,c,��� pg. 112 L�RIS � FO sp PR ACTIVE SHOOTER Any event involving one or more subjects participating in a shooting to demonstrate their intent to continuously harm others. Their overriding objective is to cause multiple casualties rather than other criminal conduct. These events are unpredictable and usually last 10 - 15 minutes. Precautions An active shooter in the park may be a current or former team member or an acquaintance of a current or former team member. Intuitive managers and co-workers may notice characteristics of potentially violent behavior. Alert your manager, if you believe an associate/co-worker exhibits these characteristics. Indicators of Potential Violence by a Team Member Team Members typically do not just "snap" but display indicators of potentially violent behavior over time. If these characteristics are evident, they can often be managed and treated. Some potentially violent behaviors may include one or more of the following: o Increased use of alcohol and/or illegal drugs o Unexplained increase in absenteeism; vague physical complaints o Noticeable decrease in attention to appearance and hygiene o Depression/withdrawal o Resistance and over -reaction to changes in policy and procedures o Repeated violations of company policies o Increased severe mood swings o Noticeably unstable emotional responses (i.e., explosive outbursts of anger or rage without provocation) o Suicidal; comments about "putting things in order" o Paranoid behavior characteristics ("everybody is against me") a Increasingly talks of problems at home o Escalation of domestic problems into the workplace; talk of severe financial problems o Talk of previous incidents of violence o Empathy with individuals who commit violence o Increase in unsolicited comments about firearms, dangerous weapons and violent crimes pg. 113 0 5p PARkSR� OPERATIONS ACTIVE SHOOTER CONT'D Active Shooter Preparation Manager on Duty will: o Read and understand these procedures to ensure successful response and prompt resolution for these types of Incidents o Understand their pivotal role in making our parks, guests and team members feel safe a Understand their role in ensuring successful investigation and resolution of each Incident o Partner with local law enforcement to conduct ALICE drill annually Active Shooter Outside the Park Action Steps When an Active Shooter situation occurs outside the park team members will: o Put personal safety first o Listen to assess the location of the shooter o If notified by a guest, listen to the guest o Using the two-way radios, immediately notify the manager on duty of the emergency o Immediately move from the impacted area of the park, away from entrances or any place that can be seen from outside the park o If guests are present, instruct them to follow you to a safe place o Be cautious in selecting the safe place to ensure safety and options for escape When an Active Shooter situation occurs outside the park the Manager on Duty will: o Put personal safety first o Without exposure to the shooter, lock external perimeter access gates to the park o Using the public announcement system and two-way radios, make an announcement directing all team members and guests to a safe place inside the park o If necessary, Use the following script: Attention guests. We have received notification that requires everyone move to a safe area inside the park." o Please set down any product and follow the nearest Sports Force Parks team member to a designated safe area." o Keep team members and guests away from the affected area or points in view of the outside pg. 114 SpQRTS F�R�E OPERATIONS MANUAL �PARHS-� ACTIVE SHOOTER CONT'D o Understand that First responders (police) may be in different uniforms or plain clothes, but all will be identifiable as law enforcement. There will be a lot of yelling from officers. Listen to and follow their commands and answer any questions they may have. If instructed, stay on the floor with your hands open and in plain view. Do not run towards officers or attempt to touch or reach out to officers. Expect to be treated aggressively until the situation is under control. Do not expect first responders to render first aid. o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so o Direct any media inquiries: It tc�rr7<.�ficyl�ts ic.coiaa Active Shooter Inside the Park General Action Steps When an Active Shooter situation occurs inside the park all team member will: RUN: If you can get out do so o Put personal safety first. o If there is an escape path, attempt to evacuate o Evacuate whether others agree to or not and leave your belongings behind o Help and encourage others to escape if possible o Prevent others from entering the area o Call 911 when it is safe to do so HIDE: If evacuation is not possible, find a place to hide o Lock and barricade doors o Turn off lights o Silence cell phones o Hide behind large objects o Remain very quiet TAKE ACTION: As a last resort, and only if your life is in danger o Attempt to disable the shooter o Act with purpose o Improvise weapons o Commit to your actions pg. 115 SPOS PAKSROPERATIONS MANUAL ACTIVE SHOOTER CONT'D Post Active Shooter Event When an Active Shooter situation has ended the park team members will: o Understand that an active shooter event is only over when Law Enforcement notifies the Manager on Duty that the building has been secured. Do Not exit or re-enter the park until instructed to do so by Law Enforcement o Immediately locate the manager on duty and let them know you are okay o Provide any detailed information given or witnessed o If shooter was seen, gather information about the description When an Active Shooter situation has ended the Manager on Duty will: o Ensure the safety of self and all team members and guests o Use the two-way radios to give instructions to other team members o Verify all team members are accounted for o Obtain as much information from guests/team members about the incident o Check security system for video evidence. Preserve video evidence by burning a CD of the incident o Comply with Law Enforcement for any request for information to support an investigation o Remind all our team members of the Media Policy o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so Direct any media inquiries: t>, ic)iri ttNie if , i��4_;.�.oii� CC,k(,- L FORCERNS s CODE ADAM (MISSING CHILD) Code Adam is a strictly defined procedure for employees to follow when someone reports a lost or missing child. Action Steps When an associate is alerted that a child is missing the Associate will: STEP 1. Obtain a detailed description of the missing child o Name, age, gender, race o Weight, height, hair and eye color o Approximate weight and height o Describe what the child is wearing, specifically color and type of clothing including shoe color and style (An abductor may change child's clothing but usually does not remove or change the child's shoes) Step 2. Utilize the in -park PA system to page "Code Adam." o Provide the description received o After hearing "Code Adam," all team members (except POS team members) should begin looking for the child o Page the nearest manager to your area to take control of the incident o Escort the parent or guardian of the missing child to the front of the park to assist in identifying the lost child o The Manager on Duty at the front of the park should assume their position and immediately begin monitoring. Ask guests with children to wait until the manager (who is escorting the parent or guardian) is brought to the front of the park. Then ask the child his/her name and if the adult is their parent. The park management team will assign responsibility for important designated areas (e.g. restrooms, backroom, etc.) Step 3. If the child is not found within 10 minutes o Immediately notify the local police department. Don't hesitate. Police would rather get a second call stating that the child has been found, rather than to discover too late that the child has been abducted Step 4. If the child is found and appears to have been lost and unharmed a Reunite the child with their parent or guardian o If called, notify the police that the child has been located pg. 117 cclko �ppRTS FDRC OPERATIONS MANU' SPARKS �- CODE ADAM (MISSING CHILD) CONT'D Step 5. If the child is found accompanied by someone other the parent or legal guardian: o Proceed with caution o Use reasonable efforts to delay their departure, but do not put yourself or others at risk o Ask the child if they are alright o Provide police with a detailed description of the individual Step 6. Cancel the Alert o Conclude the incident by saying "Code Adam Cancelled" via the PA system o After a code Adam situation, the Manager on Duty will: o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so o Direct any media inquiries: bstorm@fields-inc.com CAn Q poRTSFaR�� OPERATIONS _PARKS URGENT VS. POTENTIAL To ensure a situation is handled the appropriate way over radio conversation using "urgent" and "potential" calls. Staff o When a situation arises to "urgent" or "potential" it is the staff member who is overseeing that particular area to make the radio call o If a staff member notices an "urgent" or a "potential" situation occurring, it is he/she's responsibility to make the radio call to notify park management, park security, and/or park medic to ensure the safety of Sports Force Parks guests If a situation arises in the park and the staff members sense that the situation is going to get out of hand, he/she may call on the radio or find someone with a radio to call either "urgent" or "potential." a Urgent- a situation that requires immediate response from park management, park security, and/or park medic o Potential- an alert that a situation may soon get out of hand and park management, park security, and/or park medic should be on alert Urgent Call- Action Steps o Team member should call "urgent" if a satiation requires immediate attention from park management, park security, and/or park medic o When making an "urgent" call over the radio, always remain calm and in control o Be sure to designate field number and location on field, or specific area of park that assistance is needed o If park security and/or park medic are needed, a call should be made to them on their radio channel also o Available park management should respond by radio letting others know they are on their way o All available park management should respond to the call Potential Call- Action Steps o Team members should call "potential" if a situation is getting to a point where immediate attention from park management, park security, and/or park medic may be needed o Be sure to designate field number and location on field, or specific area of park that assistance is needed o If situation escalates, an "urgent" call should be made over the radio using the action steps outlined above o Park management should respond to a "potential" call by notifying the staff call was received and someone is on their way o Closest park management will go check on the situation and report back if additional help is needed pg. 119 LpSpd"RlR�lARRS_ .. ........ pg. 120 C 1�01 OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE References- How to C From Home Screen, C Left APP Revel POS Click on Tills Quick Reference Guide Revel Operating Systems Registers and Printers E THIS Click on New Till -- Drawer 1 Current Till Not Selected CASH DRAWER 1 New Till - Drawer 1 VIRTUAL TILLS New Virtual Till 1 pg. 121 CA ' OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D References- How to Open Register Type in the correct amount Click Set When prorr-.-A r)-- ,-:-- .1.,:- + ; I I Click NO Prompt will pop up on screen verifying Till was opened Car�cef Starling Antvu •� . D003rs 300.00 ,ou wish to reassign INS till? I No Yes y�Q C sly View TimeNT65 pg. 122 ' ' OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to Close Register Click Tills Click Till -- Drawer 1 l � 1 s�� Cu Tills Current Till Till - Orawer 1 CASH DRAWER 1 Till - Drawer 1 12112j17. io:as AM C� pg. 123 gap. OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to Close Register Coo, v, Drawer l Click an Check Out Slarlrct� Amuunl $300-00 I s ' . _ W. Ev r, V" IS I .':I �a C~ Pay in `-a Pay Out I' Safe Drop Open Cash Drarrur fQ Prin1 Cash Log n Hold Checkout neassign Drawer i i Checkout T Sul I eti, Type in each QUANTITY f Select NEXT gl . k vso � J20 SSO $100 cou+s $.01 w$DS t]i i.�d 1.}U dI Ir�E i pg. 124 OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to Close Register If drawer is even, Select Print Summary If drawer if off, recount by selecting Checkout In top left corner After you print summary, click Submit in top right corner Prompt will pop up verify register is closed Remove till and take to safe room pg. 125 _,1 Checkout $300.00 TetM Ss " $i}.00 PAY Outs t-0.00 Sato Ow t'opo Casts irans.rcllans g0.(iU Co✓p,s DiS-113L"d �3b[t,00 F,pe,r=ec. Cash Irt'fill $300,00 � TOSai End:ny C.1sf1 $0.00 Variance yd p�cercb�r 1?, 701? • 10 35 AY M`l 11 ��:,.. 7.•:.rrl1� ti, Zal7 . Sel 4.1,LM lc.'WWRy M I {�} Print Log Print 5umillary I +'� Till was closed oil 12/12117 • 10 40 AM View Timecards G f ' I OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return with Receipt Select Return Top 10 a i i t i Return Type in Receipt information, click Submit Do you havo a recQlpt? i I Cancel No Receipt Select items to be returned. 5Ree11y Reason fot Return Select Next items dsrcpJe Price U!y Remm 5 Tar Tone1 II, Mul Cullon Lang 6... 2WOOMMHM 2100 1 I 776" 167 7i3 N7 $nhWlal 1.B? 28�2 � MOM Talal: 77.00 1.82 X82 8ack i Atlatha i cullurnen Select Return :nE aF Cnruac3� pg. 126 - SPORTSF(IRC OPERATIONS SPA s REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return with Receipt Select Pay Select appropriate tiles based on the form of payment . 1 in+ Pll •'nlr xi���n.r 7 8 9 3m 4 5 6 ' �•z�� 1 2 3 5r,n i c n < i y c u r;ro i _.i pg. 127 OPERATIONS MANUAL r REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return with Receipt Select Refund Make sure to give customer back Correct change Confirm Refund Pay+nenls of Cancel I Refund LNo, Thanks pg. 128 NIII OPERATIONS MANUAL A00 REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return without Receipt Customer does not have receipt, but paid cash o From main menu, click returns, then click No Receipt Type in the item the guest is returning Type in Reason Specify Rcasal: for Relunl Click Next --- EN Select Return Receiptless Return 14.5" Bubble Stick 097138734723 16" Sports Ball Inflates 097138712738 2" Sports Turtle 100000005590 2.25" Wrist Band Ball t 097138658951 v i hems 0meale Paw Oly RAW.S Tar Tnlal Malt L'niton Loup S.. 2WW00004009 71.00 1 2700 1 B7 ?a r17 Sulj 2700 1.82 28.92 prnnd T01a1: ' 00 1.87 28.82 Mtath a Back .. CuMoin.r try Ream" x; I pg. 129 'W OPERATIONS MANUAL gi REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return without Receipt Select Pay Select Cash pg. 130 Ce .o. I0,do-soso6 n" • i 3:V' IAWE rA.t 7 8 9 I 110 4 5 6 €zo 1 2 3 C 0 Cxt t t 0 I ' OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return without Receipt c tsh Refund Confirm amount TTrt: d1110llrrf W01 pn r"funde(j Cancel I Select Refund Confirm Make sure to give customer back Correct change Refund Payments of "Olt). LO� Cancel R(.-IMtd I No, Thanks pg. 131 Slip TSFoR�E OPERATIONS MANU► REVEL POS QUICK REFERENCE GUIDE CONT'D Receipts not Printing 1. Check to see if receipt tape needs changed a. Change roll if out (check for black spindle from previous roll, and throw away) 2. Check to see what WIFI the register is using a. Tablets need to be connected to the revsportsforce i. Click Home Button ii. Click Settings (gear icon) iii. Check WIFI in left column 1. Should say revsportsforce iv. Click WIFI if not on correct WIFI 1. Select revsportsforce 3. Tablet is on correct WIFI, but printer still not working a. Check Bluetooth i. Click Home Button ii. Click Settings (gear icon) iii. Turn blue tooth off then on iv. Select the device that pops up 1. Will follow this format (may have different numbers) a. TM-m30 OO4243 2. Wait for it to connect 4. Tablet is on correct WIFI, Bluetooth is connected to the printer, but still not working a. Power down iPad and power back on b. Check WIFI and Bluetooth c. Check to see if iPad needs updates i. Click Home Screen ii. Click Settings (gear icon) iii. Click General 1. Look at right column, Software Update with have a Red exclamation point if update needs to occur 2. Update if necessary 5. Steps 1-4 complete, but still not printing a. Contact Revel Support b. 415-744-1433 i. Enter 2 then i ii. Speak with representative pg. 132 SppRrS FaRC OPERATIONS PAR1�5 EMPLOYEE SCHEDULING GUIDE PROCESS Scheduling & REVEL o Scheduling is completed by Coordinator on Mondays o Schedules should be released two weeks in advance o Daily, check schedules in Revel for acknowledged schedules o Find replacements for rejected schedules and update in Revel o Never use texting as a form of communication Scheduling a Determine tournament schedule ■ If tournament schedule is not yet finalized, find out mock schedule and base scheduling from that o Times needed to schedule: ■ First Game Start Used to determine Gate, Ticket Office, Retail, Custom Threads Tournament Apparel, F&B ■ Last FIRSTGame Start Used to determine when Ticket Office can close down Last Game End • Used to determine when to close all areas of park o Seek GM's approval of times for locations before moving to next steps o Determine size of tournament ■ Determines Staffing • Number of team members to operate amenities • Number of team members to maintain Custom Threads Tournament Apparel • Number of shifts for all areas of park o Fill out template for scheduling ■ Create time slots in template ■ Verify team members availability before filling in template ■ Fill in template o Enter into Revel ■ Carefully enter in team member shifts in Revel with their correct location ■ Send schedules pg. 133 qP6R-1,1RE ' ' - • • EMPLOYEE SCHEDULING GUIDE PROCESS CONT'D Checking Revel o Daily, check Revel for accepted and rejected schedules • Check the Gmail account for rejected schedules o Daily, find replacements for rejected schedules • Do not leave rejected schedules on Revel • Rind replacement for the rejected schedule and delete the red, rejected schedule This ensures all coordinators and GM are on the same page and that shifts are being filled ■ Do not use texting as a means of communication o If schedule remains yellow ■ Call team member and advise them to check their schedule ■ It is their responsibility to acknowledge their schedules. If they do not check their schedule and miss their assigned shift, they are subject to disciplinary action, up to and including termination pg. 134 LS RER-_R NEW HIRE PAPERWORK PROCESS To ensure the timely processing of paperwork to support the payroll process, this policy has been developed to give guidance for the creation of team member files and how to maintain proper filing pre, during and post - employment. General Manager o Verify all managers and assigned coordinators are aware and trained in the processes o Inspect files to ensure proper process are being adhered to o Complete all necessary audits add communicate results Responsible Coordinator o Understand the processes and adhere to the time frames o Inspect files to ensure proper process are being adhered to o Communicate any concerns to the GM Sport Force Parks Background Screening Process When offering any candidate SFP will conduct background screening based on SFP company criteria, based on role within the company organizational chart. o Candidates over 18 will be required to complete the following: Nationwide Net Plus (National Criminal, Sex Offender Registry, SSN Trace, Alias Search. 7-year County Criminal Search, MVR (Driving Record) and a 10 Panel Drug Screen, including any park/partner specific processes o Candidates under 18 will be required to conduct a 10 Panel Drug Screen with a parental waiver approving the screening. New Hire Paperwork When offering any candidate, a position with SFP: o In person or on a call to offer position; discuss job title, SFP team member expectations and pay rate o If they accept welcome them to the SFP family, discuss next steps including the receipt of emails and they have expiration dates They will be required to complete three items as a part of the pre -employment process o Step 1: Victig Background and Drug Screen If the candidate is a minor; will need the parental waiver for the background/drug screen Note: need parent/Guardian name and email (outlined on the New Hire Checklist) Send Docusign Parental Drug waiver that must be completed by the parent Once the Parental Waiver is received the Victig link can be sent If the candidate is not a minor: o Send Victig Link o Step 2: Park Specific - Refer to park specific requirements and steps • Step 3: Send New Hire Paperwork Electronic file through Docusign • General Manager will complete once the new hire has completed their portion of the New Hire Paperwork Package through Docusign o Complete the E verify 1-9 Process pg. 135 6) L5,015 iFiSR�E • � � ' • , , NEW HIRE PAPERWORK PROCESS CONT'D Completion Steps: Once the Candidate completes all steps and are OK to hire: o Complete the New Hire Checklist o Create employee file and secure in locked drawer, alphabetically o Contact the new team member and schedule the SFP Orientation o Discuss how they need to dress based on the orientation and tour and what they should bring with them If Candidate does NOT complete in time: o Contact the candidate and inform them that they are no longer being considered for the position If Candidate completes and we receive a non -hire determination o Review the SOP Background and Screening Issues o General Manager will handle the communications to the candidate pg. 136 a Q p 1 ' 1 ` OPERATIONS MANUAL A NEW HIRE PAPERWORK CHECKLIST CONT'D Name Phone Email If Minor Parent Email Date Accepted Position Wage If Minor Parent Email sent Victig Sent Vigtig complete Finger Printing complete New Hire Paperwork Sent 1-9 Complete If Minor Work Permit Employee File Created Orientation Scheduled Uniform Info (size) Training Scheduled pg. 137 0 L FORER S� OPERATIONS MANUAL FIELDS MAINTENANCE pg. 138' �PARSpkSOPERATIONS MANUAL R91 OPERATIONAL EXPECTATIONS Field Prep for Tournaments and Events o Use layouts and communications from staff to prep play areas to support the sport/event ■ Complete the day before event Event Area Prep for Events o Use layouts and communications from staff to prep play areas to support the sport/event ■ Complete the day before event Event/Tournament Game Day Support o Schedule to the needs of the tournament/event to maintain cleanliness of park/complex. ■ Restrooms, trash, filed water support ■ Use zone coverage to maximize workload and cleanliness Maintenance of park o Use specific seasonal plans to ready and maintain the park/complex to SFP standards pg. 139 0 SP�PRRKSR�E OPERATIONS MANUAL FORMS pg. 140 (a 1I ' 1 ' OPERATIONS MANUAL P 1 SCHEDULE AVAILABILITY FORM FG E I , , Rxs gpd-R-TS NAME: POSITION: PHONE NUMBER: EMAIL: r[IPRFNT AVAILABILITY DATE: MON TUES WED THUR FRI SAT SUN START END " FILL OUT NEW AVAILABILITY FORM AT LEAST TWO WEEKS PRIUR I U EFrkG I IVI= UA I E DATES NEEDED OFF: EMPLOYEE NAME (PRINT) EMPLOYEE SIGNATURE pg. 141 a OPERATIONS MANUAL r r r EXPENSE REPORT To ensure proper reporting, accountability and timely reimbursement for personnel expenses incurred while traveling General Manager o Ensure team member understands proper recording and reporting of expenses when traveling o Accountable to accuracy and proper coding o Submitted as needed, within 5 days of completion of travel All forms to be completed in a timely manner o Access form (excel form) and complete all require fields a One date per line can use multiple lines for same date • Enter date • Enter amount in proper column • If Misc. expense enter proper Chart of Accounts Code • Print report and sign • Attach required receipts o Submit to Supervisor • To Direct report supervisor, General Manager, Park Superintendent or above Retain copy of email o Keep a copy of form and receipts for your records pg. 142 S�pRTS F�R� OPERATIONS M► 17AQ Sixes Head Suile 126-133 - Vinnih €'2nwc,CIA 30114 Cord 'j.3 IF IM Ln= 9;5 Al,ach Al rrreiru in rhrunnlgxnl nr&rin the bick of Ih:s rernri EXPENSE FORM ti law, L7n[[a I'asilLon Lefli lnn! V* :SII+,n4iure Dole. 'Vnljj E x en:r:er SO CC LeWrt-ru rnry%Avance TO VAL ANIE)l?N'C DC E: 3! pg. 143 Q;w •- -•� INJURY REPORT FORM S ,6R-1 S FURZE -,PNRKS� Name: DOB Date: 1 / Time Sport Involved: Athlete Spectator (clrcre) Parent/Guardians Name: Phone Number; VITALS BP: NR: Temp DESCRIPTION OF INCIDENTIINJURY TREATMENT/MEDICAL CARE PROVIDED: REFUSAL of CARE: Name (printed) Injured or Guardian Signature Form Submitted Date: pg. 144 ft,0 RTS FoR��. PRRK11 COIN ORDER FORM OPERATIONS MANUAL RTsFoRCE PARKS � Coin Order Form Location SFP Date Instructions: Use this form for all coin orders. File completed form with daily paperwork. Denomination Twenties Bank Size Open Qty Amount Tens Open Fives Open Ones $100 Bndl Quarters $10/roll Dimes $5/roll Nickles $2/roll Pennies I $0.50/roll r 1 • - when • • Date Name Total Amount Confirmation # Delivery Date Complete when order is received Dr Verified Byl Coin order to be tailed in no later than Noon the day before to be delivered by the courier. Create a separate deposit in the amount of this coin order pg. 145 C�ppRTS FaR�� OPERATIONS -�_PARKS� 1P5PIORTS FORCE RRH- INCIDENT REPORT FORD TournamentlEvent., Date: r I Name: Team dame: Address: City: State: Zlp: ParenUGuardians Name: Phone Number: LOCATION OF INCIDENT Feld: 1 2 S 4 5 6 7 S 9 10 Park Areas: Parking Lot Promenade Great Lawn Retail Maintenance Other: Activities_ Area: TYPE OF INCIDENT (Check all applicabre) Tornado Wind Snow Storm Flood Tsunami Hurricane nTHER Fire Explosion Efectricai Haz Mat Spill_ Gas Leak Conduct Viol 01hei DESCRIPTION: (Describe tr►e incraent as aetauea as youcan W=1{ 1 "=ri Burglary Robbery Terrorism Civil Disturbance Bomb Threat Active Shooter Code Adam VIDEO AVALIABLE YES NO File Sent to: ACTION TAKEN: Call 911 Contacted Regional Mgr_ Contacted Insurance Other Date_ Witness Name. Phone it: Form Submitted -by. Date: Please attach additional comments I information on back of sheet pg. 146 III I' OPERATIONS MANUAL o I LOST AND FOUND FORM Sports Force Parks _ Lost and Found Log Item Found DateThme Location Found By Retumed To pg. 147 SPV�-FORCRR(E OPERATIONS MANUAL MANUAL TILL BALANCE FORM SPORTS FORCE -rPRRKS �- Manual. Drawer Balance Form Park Date Till Location End of Day Till Count Denomination 10 50 100 250 $1 $5 $10 $20 $50 $100 Other Till Balancing Total in Till Minus Start U Net Total Expected Total Difference FVerification Counted by Verified B Notes Attach any any register print outs, voids and returns to the oacK of the page SpDRTS FOR�� OPERATIONS -�PARHS �- SAFE COUNT FORM Safe Count Form Safe Till Loose Bills Denomination AM Count PM Count $1 $5 $10 $20 $50 $100 Other Roll Coin 10 50 100 250 Strapped Bills $1 $5 $10 $20 Sub Totals Safe = $ Tills = $ Coin Order If waiting - list here Total Total Expected Difference Verification SFP Manager To be completed on any day that the safe is opened for business pg. 149 SPORWTSRRSRCE OPERATIONS MANUAL 1, , , Checklist • Cash Control- Opening Date: Opening Manager: Safe Count: verify the petty cash/coins are at & Drawers : Verify tills are at correct amount labeled on the till drawer -Fill out the Safe Count Sheet, along with using the weighing machine, print and initial If till is +1-, investigate and report on Safe Count Sheet Tills are labeled with their destination. Take all needed tills to proper location with envelope for receipts, and receipt paper if needed Open registers are amount in each till -After researching why the till is +1-, open register at the exact amount reflected in till Check deposit are for small deposits from previous day Combine all small deposits to create a collective deposit (large deposit in colored -top bag) -Add all receipt summaries from small deposit bags to determine the total before counting the collective, large deposit Count Deposit with another staff member If no discrepancies, fill out one deposit slip including the bag number and initials at the bottom of the slip. Place all currency into large deposit bag, and white copy of the deposit bag- keep the carbon copy Seal bag, and fill out date, bank, company, amount in bag. Fill out black binder- deposit log Drop deposit into safe, verify safe is locked Attach carbon copy to the receipt summaries, and to adding machine tape of deposit count, and place into the file for the current day pg. 150 U SPORT5 FOR�,E <PNR _S� pg. 151 OPERATIONS MANUAL 0 LSFORCE RKS OPERATIONS MANUAL � � Restroom Cleaning Checklist r � r 1. Ensure restroom is empty. 4. Clean restrooms in progression to be more efficient 2. Direct guests to Family restroom as needed 5. Rotate from Restroom to Restroom and back again thru out day. 3. Check Stock and refill needed items. Clean Inside & Out of Toilets Wipe Down the Stalls, Doors & Walls Clean Inside & Out of Sinks Clean Mirrors Use Stainless Cleaner on proper Surfaces Sweep & Mop Floors Put out wet floor sign) Take Out the Trash 10AM ❑ ❑ ❑ ❑ ❑ ❑ ❑ 12PM ❑ ❑ ❑ ❑ ❑ ❑ ❑ 2PM ❑ ❑ ❑ ❑ ❑ ❑ ❑ 4PM ❑ ❑ ❑ ❑ ❑ ❑ ❑ 6PM ❑ ❑ ❑ ❑ ❑ ❑ ❑ 8PM ❑ ❑ ❑ ❑ ❑ ❑ ❑ Closing ❑ ❑ ❑ ❑ ❑ ❑ ❑ Check Stock Supervisor and Employee completing tasks should initial here Refill As Required Toilet Paper Paper Towels Soap Dispenser Air Freshener Employee Supervisor 10AM ❑ ❑ ❑ ❑ ❑ 12PM ❑ ❑ ❑ ❑ ❑ 2PM ❑ ❑ ❑ ❑ ❑ 4PM ❑ ❑ ❑ ❑ ❑ 6PM ❑ ❑ ❑ ❑ ❑ 8PM ❑ ❑ [] ❑ ❑ Closing ❑ ❑ ❑ ❑ ❑ Standard Operating Policy — Dec-19 GAS S��RTS FoR�� OPERATIONS paRxS QQP. ; : OPENING OPENING F CLOSING NOTES The outside windows and counters need to be cleaned The outside windows and counters need to be cleaned All registers cleaned, working and stocked with thermal paper. All registers cleaned, working and stocked with thermal paper. Coke fountain needs to be filled with ice wiped down and operational wilh product Coke nosles need to be pulled and soaked in a sanitizer solution Food pass through iced holding heating unit wiped down, clean and functioning Food pass through food holding heating unit needs to be cleaned and turned off Trash cans cleaned and wiped down and lined ready for use. Trash cans cleaned and wiped down and lined ready for next shilt use Ftoors clean, swept and free of any and all trash, as well as underneath equio menl. Front counter storage space clean trash, as well as underneath equiopment. Front counter storage space clean neat, stocked and organized, Underneath counter storage space clean neat, stocked and organized. When you see the words cleaned and sanitized that means you clean the equipment, floors and common area of the building with the means provided t0 you. Make sure foltowing equipmet is working and turned on prior to opening. Bun Toaster Bun Toaster Cleaned and Sanitized Fry Warmer Fry Warmer Cleaned and Sanitized APW Heating unit APW Heating unit Cleaned and Sanitized Flat top griddle Flat top griddle Cleaned and Sanitdzed Fryers Fryers Cleaned and Sanitized Ovens (If being used) Ovens (If being used) Cleaned and Sanitized Cold sandwich station Cold sand. Station Cleaned and Sanitized Reach in freezer Reach In treezer Cleaned and Sanitized Reach in cooler Reach in cooler Cleaned and Sanitized Walk-in fridge Wafk-tn fridge Cleaned and Sanitized rW7jWalk-ln freezer Walk-in freezer Cleaned and Sanitized Line Check (quality &Temps. Cold Food holding temps:: A0 dgrees or below Make sure that these Items are stacked well according to the days business levels. Lettuce Lefruce Ensure that all product left in unit is wrapped I plastic and is labeled and dated to ensure freshness. Unit must me holding temp far product to remain. Tomato tomato Onion Onion Jalapenos Jala enos Pre -Made Grilled Ch. Pre -Made Grilled Ch. Sliced Cheese Sliced Cheese Shredded Cheese Shredded Cheese Hem Nam Burgers Burgers Hot Food Holding Tom a 140d egrees Make sure that these items are stocked as well. Chili Chili Placed in cooler Soup Soup Placed in cooler Hot Dog Nat Dog Disgarded (Hat Hold) Burgers (Hot Hold) Burgers Disgarded Nam• �.i,. OPERATIONS M1 � PARAS � QQP. OPENING & CLOSING OPENING CLOSING NOTES All lighting is cleaning and functioning. All lighting is cleaning and functioning. Make sure kitchen is well lit, Make sure kitchen Is well lit. SanitizelSoap Buckets (Green & Red) full SanitlzelSoap Buckets (Green & Red) full with chemicals and towels with chemicals and towels Ice buckets either hung upside dawn Ice buckets either hung upside down or hung on machine. Wlice scoop or hung on machine. WAce scoop Liquor and Wine cabinets need to be locked Liquor and Wine cabinets need to be locked at all times (Never prop open) at all times (Never prop open) Walk in cooler door closed at all Walk in cooler locked at closing times. (Never propped open) (Never propped open) Food Truck Pavitllon / Bar locked at all times. Food Truck Pavillion I Bar locked at closing. unless open. (Never propped open) (Neverpropped open) All dry food storage Items need to be stored All dry food storage items need to be stored neatly and organized, (Grocery store took) neatly and organized. (Grocery store look) Tea and coffee counter wiped down and Tea and coffee counter wiped down and clean and free of debris. clean and free of debris. Floor, clean (swept and mopped) no dirt, Floor, clean (swept and mopped) no dirt, food or trash on Floor. food or trash on floor. Food stored at least 6 inches off of Floor Food stored at least 6 Inches off of floor Also Includes paperproducts as well (Also Includes paper products as well All untensils are cleaned and being All untensils are cleaned and being stared properly stored property Floor needs to be cleaned. Ensure that Floor needs to be cleaned. Ensure that was mopped previous shift, was mopped previous shift. All product should be tabled, dated and All product should be tabled, dated and rotated. rotated. Ensure that walk -In and freezer are holding Ensure that walk -In and freezer are holding at proper temp. at proper temp. There should be no product on floor. Product There should be no product on floor. Product should be at least 6 Inches off of floor. should be at least 6 inches off of floor, Opening Associate: Closing Associate: Day 1 Date: Opening Supervisor: Closing Supervisor: Day 1 Oato pg. 154 0 SPkEs FORE PAR1f5�- 5po��� FORCE M RRRa OPERATIONS MANUAL ADDITIONAL WEEKLY CLEANING Concessions Market Food Truck 1 Bar Walk -In Cooler needs to be Walk -In Cooler needs to be Any and all stainless need to be M 0 N D AY detailed. This is different from detailed. This is different lrom polished with stainless cleaner. the nightly clean the nightly clean TU ESDAY Remove product underneath front counter and detail shelving. All shelving needs to be detailed and organized. Detail coolers, remove all product and clean Inside and out W E D N ES D AY Detail all cold units. reach In freezer, fridge, and line cooler Knhcen area detail clean. Clean all stainless with stainless cleaner Detail clean all tables and chairs lhruout seating area. Detail clean dry storage area. Kitchen floor scrubbed and All trash cans need to be TH U RS D AY organize and clean shelves. cleaned with deck brush. washed out and cleaned. Sweep and mop. All stainless surfaces and Detail clean & sanitize drink All stainless surfaces and F R I D AY equipment in building should be equipment (soda fountain, coffee equipment in building should be polished. -tea urns) polished. All bash cans need to be Detail clean & and sanitize Ice machine needs to be SATU R D AY washed out and cleaned. cooking equipment, counters cleaned and sanitized. and tables. Detail front of building. All glass Detail register counter and Exterior of building/ 1 trucks needs 8 S U N D AY and counters, windows and doors glass to be detailed. surfaces. These are duties that should be looked over everyday. On the days assigned is when we get into the detailing, but these task afe things that you should be looking at on a daily basis. apg. 155 LPS,601'FdRCE N R5 OPERATIONS MANUAL ADDENDUM: PARADISE COAST SPORTS COMPLEX p9. 156 CEO SPORTS FORC E r OPERATIONS MANUAL PARENTAL WAIVER pARAni E; GOAST Paradise Coast Sports Complex Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement In consideration for being permitted to participate in events, activities, and programs at Paradise Coast Sports Complex ("Sports Force Parks Naples LLC"), I, on behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, hereby enter Into this Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement (the "Agreement") and covenant and agree as follows: 1. Acknowledgement, Acceptance, and Assumption of Risk. I acknowledge and understand that sports and other events, activities, and programs offered, conducted, and sponsored by or at Sports Force Parks involve substantial risks of property damage and bodily injury, including, but not limited to, death, concussion, serious neck and spinal Injuries (which can result in complete or partial paralysis), brain damage, and Injury to bones, joints, muscles, and internal organs. I further acknowledge and understand that these risks and Injuries may result not only from my (or my child's) own actions, but also from the action, Inactions, or negligence of others, or the condition of the facilities or equipment, and that equipment provided for my (or my child's) protection may be Inadequate to prevent serious injury. I further acknowledge and understand that my (or my child's) participation in events, activities, and programs at Sports Force Parks may Involve other activities incidental thereto, including, but not limited to, travel to and from site, off -site travel to other events, and activities not affiliated with Sports Force Parks, I am voluntarily choosing to participate In events, activities, and programs at Sports Force Parks of my own free will with full knowledge and appreciation of the risks and dangers associated with such activities. I hereby knowingly, freely, and expressly assume any and all such risks and dangers, known and unknown, and accept and assume full responsibility for any Injury, loss, or damage arising out of or in any way related to my participation in any events, activities, or programs at Sports Force Parks (and all activities Incidental thereto), whether caused by the negligence of any of the Released Parties (as defined below) or any other cause. 2. Waiver and Release of Liability. To the fullest extent permitted by law. I, on behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, hereby unconditionally and Irrevocably waive all liability of, release, acquit, and forever discharge Sports Force Parks Naples, LLC, Sports Fields, Inc., Collier County, FL a political subdivision of the state of Florida, and any affiliated entities, along with their respective owners, officers, directors, agents, employees, sponsors, volunteers, elected officials, and other representatives (collectively, the "Released Parties"), from and against any and all present and future claims, demands, actions, rights, liabilities, damages, and causes of action of any kind, character, nature, or description whatsoever, whether known or unknown, foreseen or unforeseen, direct or indirect, arising out of or in any way related to my (or my child's) participation in or presence at any events, activities, and programs at Sports Force Parks (and all activities incidental thereto), whether caused by the negligence of any of the Released Parties or any other cause, provided that this section shall not be deemed to release a Released Party from liability arising from Its own willful or intentional misconduct. 3. Indemnification, Hold Harmless, and Covenant Not to Sue. On behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, I hereby Indemnify, hold harmless, and promise not to sue or otherwise bring a claim against the Released Parties for any loss, liability, expense, or damage arising out of or In any way related to my (or my child's) participation in or presence at any events, activities, and programs at Sports Force Parks (and all activities incidental thereto), whether caused by the negligence of any of the Released Parties or otherwise. I further agree to indemnity the Released Parties from and against any and all third party claims of any kind arising out of or in any way related to my participation In or presence at any events, activities, and programs at Sports Force Parks. Should any of the Released Parties be required to incur attorney's fees or costs to enforce this Agreement, I agree to Indemnify them for and pay for all such fees and costs. 4. No Liability for Actions or omissions of Hotel Partners. I acknowledge and understand that Sports Force Parks has partnered with local hotels (the "Hotel Partners") to assist participants in securing accommodations while participating In and/or attending activities offered, conducted, or sponsored by or at Sports Force Parks. I acknowledge and agree that I am solely responsible for adhering to any and all applicable policies of the Hotel Partners, and that the Hotel Partners may refuse or terminate my accommodations if I violate any hotel policies or for any other reason. I acknowledge and agree that neither Sports Force Parks nor any of the other Released Parties shall have any liability for any actions or omissions of any of the Hotel Partners, and I hereby waive and release the Released Parties from any and all liability for such actions or omissions, 5. Medical Treatment and Expenses. I hereby authorize and consent to the rendering of first aid and other medical treatment which may be doomed necessary in the event of any illness, accident, Injury, or medical emergency while I am (or my child is) participating In or present at any events, activitles, or programs at Sports Force Parks. I understand and agree that I will be solely responsible for all fees, costs, and expenses related to any medical treatment and medical transportation provided to me (or my child). Paradise Coast Sports Complex powered by Sports Force Parks 13868 City Gate Blvd N I Naples, FL 34117 (844)797-2757 1 info(Ysfpnaples.com Pg. 157 0 SliPARK� OPERATIONS 1 PARENTAL WAIVER CONT'D 6. Media Release. I hereby authorize and grant permission to Sports Force Parks and the Released Parties, as well as their agents, representatives, and others working under their authority, to take and use my (or my child's) photographed, video recorded, or live -streamed image, likeness, voice, and name for any and all purposes, including marketing, commercial, or advertising purposes, and in any and all forms of media, without further consideration. I understand and agree that I (and my child) have no rights to any benefits derived from the use of such image, likeness, voice, or name. 7. Choice of Law and Jurisdiction. I agree that this Agreement shall be governed by and Interpreted in accordance with the laws of the State of Florida. I further agree that any action or legal proceeding against any of the Released Parties relating to this Agreement or any claim arising out of or in any way related to my participation In or presence at any events, activities, and programs at Sports Force Parks (and all activities incidental thereto) shall be brought In the appropriate state or federal courts in Collier County, Florida which courts have sole exclusive jurisdiction on all such matters 8, Interpretation and Severability. I agree and understand that this Agreement and the waivers and releases contained herein are intended to be as broad and inclusive as permitted by Florida law, and that this Agreement shall be construed broadly to release and waive all claims to the fullest extent permitted under Florida law, I agree that if any portion of this Agreement is determined to be invalid, Illegal, or unenforceable, that portion shall be deemed severed from the Agreement, which shall otherwise remain in full force and effect. I acknowledge, affirm, and represent that I have carefully read this entire Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement, fully understand Its contents, terms, and meaning, and have had an opportunity to have any questions answered to my satisfaction. I understand that I am giving up substantial legal rights and remedies by signing this Agreement. I hereby sign this Agreement of my own free will and voluntarily agree to be bound by Its terms for today and all future participation In and attendance at any events, activities, or programs at Sports Force Parks. Team Name: Printed Name of Participant: Signature of Participant (if 18 years or older): Participant Email: Tournament: Tournament Year: "Note: If participant Is under 18 years old, parent or legal guardian must sign below For Parents/Legal Guardians of Participants Under 18 Years of Age Date: I hereby warrant, affirm, and represent that I am the parentilegal guardian with legal responsibility for the above -named participant who is under 18 years of age and that, In such capacity, I have read this Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement completely and carefully, understand the risks involved with the events, activities, and programs offered, conducted, and sponsored by or at Sports Force Parks, have explained and discussed those risks with the above -named participant, and do hereby consent and agree to his/her parficipatlon, release, waiver, and acceptance of risk as provided above. On behalf of myself, the above -named participant, and my family, personal representatives, estate, successors, assigns, heirs, executors, and next of kin, I hereby knowingly, freely, and expressly agree to all of the terms and conditions of this Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement. Printed Name of Parent/Legal Guardian: Signature of ParenULegal Guardian: ParentlLegal Guardian Email: Date: Paradise Coast Sports Complex powered by Sports Force Parks 13868 City Coate Blvd N I Naples, FL 34117 (844)737-2757 1 info@sfpnapies.com pg. 158 0 SppRTS FoR�E OPERATIONS NEW HIRE ONBOARDING TESTING INSTRUCTIONS Paradise Coast Sports Complex Staff Onboarding Process Welcome to Paradise Coast Sports Complex powered by Sports Force Parks. As a new team member there are steps which are a part of the pre -employment process which need to be completed. Please note: all of these are time sensitive and are to be complete before employment can begin. If you have any questions, please give us a call. Welcome to the team! Employment Background Check and Drug Screen You will receive an email from Victig. Open the link and complete the steps. Once you complete the online information you will be sent in another email with a Donor Pass, which you will be required to print and take to the screening location on the form, You will need a proper ID. Note this test has an expiration date. Finger printing process Fill out the form for finger printing provided by Paradise Coast Sports Complex powered by Sports Force Parks. This provided account information to be billed and information the testing company will need complete the finger printing process. Go to website- Drugtestflorida.com (HOME IDTFL may appear on search engines) Address- 3785 Airport Rd. N Suite B-1 Naples, FL 34105 Office- 239-262- 0233 Office hours- 9am-4pm Monday thru Friday Make an appointment - Click on the link at the bottom of the page- Make a Fingerprint or background check appointment. You do not require a photo with the required process, only the digital scan of your finger prints. Follow the directions for the FL -Naples Alcohol&Drug Test location Take to the appointment - Printout or email verification of appointment Take your driver's license or passport for identification Take the sheet provided my Paradise Coast Sports complex If you are concerned about prescriptions needing to be confirmed with the MRO, please have your information ready and expect a call from the lab within 24 hours of your sample drop off. New Hire paperwork Once all of the pre employment screening is complete you will receive an email from us through Docusign. This is our online new hire paperwork portal. You will need the following in order to complete: Bank account information o Routing and account number + Supporting Documentation for the required 1-9 form o List is in the new hire paperwork process o Most common: • Passport • State Issued ID • Social Security Card You will be required to attach imaged of these to the new hire paperwork. Photos takes with a cell phone work well. Your hiring manager: Name: pg. 159 email: 0 5P°PARK°sR�E pg. 160 OPERATIONS MANUAL JOB DESCRIPTIONS 0 Sp�ffs I(SR�E SPOPNRHSRCE ovel view. OPERATIONS MANUAL Sporls Force Parks -Attractions Team Member Job Doscription As a successfuf Attractions Team Member, you will support all operations for events at a Sports Force Barks, This Individual is responsible for providing exceptional customer service and hospltalily to all guests throughout the park 'this Individual understands that they have the ability to Impact the guest experience and support ether team inembers with enforcement of park rules and regulations, Maintaining order, and ensuring safety to all park guests. Required Skills Responsibilities As an Attractions Team Member you wilf: • Safely assist guests in the preparation and use of attractions. Monitoring and providing safe supervision at all tunes Assist customers in assigned areas to meet their needs and offer recommendations based on the programs and selections offered + Enforces park rules and regulations in assigned area of responsibility. Assists other stall In enforcing general rules and reguiallons, maintaining order„ ensuring safety, and providing quality customer service to the stadium tenants, employees, and guests, + Receive and quickly act upon requests or complaints from guests; refer serious concerns to supervisors. Accompany guests whey leading to office or supervisor to ensure warm transition in receiving assistance, + Maintain an extensive knowledge of the ballpark, and provide quality directions to guests regarding seating, concessions: and essential areas within the park • Assist In evactiatlon of the ballpark, In the event of an emergency, while maintaining professional and calm demeanor • Support the operations of the business including Park opening and closing procedures and all other functions In operating a customer service based environment • Provide exceptional customer service to customers on -site throughout the duration of the tournarnentrevent and offer support during other programing events at the park. Expectations: • Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards • Cash handling or check out experience Is prelerred but nor required • Ability to operate personal computer, Including ability to effectively use scanning equipment • Ability to handle multiple tasks simultaneously In fast -paced environment. Ability to work Independently and as a learn member Willingness to work long hours and weekends seasonally as the business requires • Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift. • May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties. • Must be able to work well in a last -paced environment in large, crowded areas of outdoor park. Routinely exposed to extreme hoticold weather conditions Job Location.. SFP Position Type: Part-Time/Seasonal pg. 161 ' OPERATIONS MANUAL ' Sports Force Parks -Emergency Medical Personnel ,lob Description Overview: Emergency Medical Personnel provide outstanding first responder level care throughout a Sports Force Parks. Emergency Medical Personnel administer care in accordance with state law, their scope of practice and department policy as directed by the SFP secured Medical Director. Work times vary including weekend and holidays in various weather and field conditions. Tasks: • Provides outstanding care in both emergent and non -emergency settings until patient Is transferred to a higher level of care. • Performs patient assessments to determine extent of illness/Injury • May be called upon to perform lifesaving levels of care without warning or further assistance • Demonstrates critical thinking, flexibility, and functions proficiently under stressful situations_ • Optimizes patient safety and documents observations and patient care performed. • Drives and operates first aid cart when necessary to meet an injured player or guest at their location. • Maintains medical equipment and supplies_ Completes daily equipment checks. • Performs other related duties as assigned or requested within scope of practice Qualifications: Current licensure as an Emergency Medical Technician in their state; or have Emergency • Medical Responder Certification. • Current BLS (Basic Life Support) certification or the ability to obtain within 30 days. • Valid Driver's License • Ability to lift 100 pounds, full flexibility, full range of motion_ • Experience with MS Office products, email, printers, tablets, and various basic data entry programs_ Expectations: • Ability to provide exceptional customer service skills; ability to adhere to company's service standards • Ability to operate personal computer, including ability to effectively use scanning equipment { Ability to handle multiple tasks simultaneously in tast-paced environment. • Ability to work independently and as a team member • Willingness to work long hours and weekends seasonally as the business requires • Ability to stand for long periods of time, including walking long distances throughout the park during • assigned shift. • May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties. • Must be able to work well in a fast -paced environment in large, crowded areas of outdoor park_ • Routinely exposed to extreme hot/cold weather conditions Job Location: SFP Position Type: Part-Time/Seasonal pg. 162 G OPERATIONS MANUAL Sports Force Parks _ Lead Field Marshall Job Description Overview: As a successful Lead, you will support all operations In support of all events Including R€�seballlSopbalil5occarlt acrasse and other tournaments and events at a Sports Force Parks, This Indrvlduai is responsible for providing exceptional customer service and hospitality to all guests throughout the park, white also supervising other employees This individual understands that they have the ability to Impact the guest experience including support to Other team members with enforcement of park rules and regulafions, mainialning order, and ensuring safety to all park guests. Required Skills Responsibilities As a Lead you will • Be active and acknowledging of all guests as you move through the park • Be well versed In daily activities, ensure support staff Is aware of important daily items • Be able to speak to questions on all areas of the parts Including Locker Roo, Custom Threads, , attractions, parking and rentals. • Supervise Field Marshal • Including all Fleld Marshal Expactalions • Ensure we are greeting guests with a smite and positive attitude • Ensure that guests understand the park layout and direct them to the field they "Nall be using • Understand events happening on any given day to ensure guest experience Is of highest quality • Be familiar with the SFP Facility Cluidellnes and Code of Conduct policies • Be familiar with rulest regulations for the tournament • Introduce yourself to the coaches and umpires upon their arrival for each game. Ensure they know you are there it they need anything « Ensure correct teams are at correct field • Locate any missing teams, notify Field Marshall Lead If learn Is lale or does not show up • Ensure that score card Is corrrpleled after game NoMb official end coaches' signatures and officials rating ■ Notify Field lead in the event of any emergency 1 situation where you need additional support • Constantly check water and notify maintenance If close 10 empty • Ensure game baps are at field before beginning of game • Account for all game balls at end of game • Ensure all trash Is cleaned between games walking the perimeter lence both Inside and outside the fencetfleld • Pick up any trash in dugouts including sweeping • Present trophies and awards when needed- follow script • Turn oil any lights the end of the night, return scoreboards, cards, any and all items left In scorer's booth. Education and Experience: • Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards • Cash handling or check out experience is preferred but nor required • Ability to operate personal computer, including ability to effectively use scanning equipment • Ability to handle multiple tasks simultaneously In fast -paced environment. • Ability to work Independently and as a team member • Willingness to work long hours and weekends seasonally as the lousiness requires • Ability to stand for long periods of time, including walking lone distances throughout the park during assigned shift, • May be asked to routinely lift items of weight up to 30 Ibs, to accomplish job duties. • Must be able to work well in a fast -paced environment In large, crowded areas of outdoor park. • Routinely exposed to extreme dnoticold weather conditions Job Location: SFP Position Type: part-TlmetSeasonal pg. 163 qp�FORCE PAR KS 5P PHRR6R�� OPERATIONS MANUAL Sports Force Parks Field Marshal Team Member Job description Overview: As a successful Field hga(shal Team member. you will support all operations for events including Base balllSoftballfSoccer/Lacrosse tournaments at a Sports Force Parks. This individual is responsible for providing exceptional customer service and hospitality to all guests throughout the park. This individual understands that they have the ability to impact the guest experience including support to other team mernbers with enforcement of park rules and regulations, maintaining order. and ensuring safety to all park guests. Required Skills Responsibilities As a Field Marshal Team Member duties may include_ • Ensure we are greeting guests with a smile and positive attitude a Ensure that guests understand the park layout and direct there to the freed they will be using a Understand events happening on any given day to ensure guest experience is of highest quality a Be familiar with the SFP Facility Guidelines and Code of Conduct policies ■ Be familiar with the rules,regulations of the tourvamert a introduce yourself to the coaches and umpires upon ;heir arrival for each game. Ensure they know you are there it they need anything a Ensure correclteams are at correct field a Locate any missing teams, notify Field Lead if team is late or does not show up I Ensure that score card is completed after game with official and Goachas' signatures and officiars rafrg ■ Notify Field Lead in the event of any emergency) situation where you need additional support I Radio UICIAssignot beginning of last inning using Chanel rJ a Constantly check water and notify maintenance A close to empty a Ensure game balls are at field before beginning of game a Account for all game balls at end of game • Ensure all trash is cleaned between games walking the perimeter fence both inside and outside the tercel field. Pick up any trash in dugouts including sweeping a Present trophies and awards when needed- tollow script a Turn off any lights the end of the night_ return scoreboards, cards, any and all items left in scoter's booth. a Support the operations of the business including Park opening and closing procedures, cash control,~ and all other functions in operating a customer service based environment Provide exceptional customer service to customers on -site throughout the duration of the tournament.'etient and offer support during other programirg events at the park. Education and Experience: ■ Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards • Cash handling or check out experience is preferred but not required • Ability to operate personal computer, including aWay to effectively use scanning equipment • Ability to handle multiple tasks simultaneously in fast -paced environment- • Ability to work independently and as a team member • Willingness to work long hours and wcO ends seasonally as the business requires • Ability to stand for long periods of tune, including walking long distances throughout the park during assigned shift. • May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties. • Must be able to work well in a fast -paced env ionmeni in large, crowded areas of outdoor park Routinely exposed to extreme hoticofd weather canditlons Job Location: SFP Position Type: Part-Timelueasonal pg. 164 CAO ' OPERATIONS MANUAL i r r N Sports Force Parks r r Food & Beverage Team Member Jots Description Overview; As a successful Food & Beverage Team member, you will support all Operations for events including Base balllSoft0all/Soccer/Lacrosse tournaments at a Sports Force Parks, This individual is responsible for providing exceptional customer service and hospitality to all guests throughout the park. Tnis Individual understands that they have the ability to Impact the guest experience Including suppoil to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests, As a Food & Beverage Team Member duties may include; Counter Team Member Ensure we are greeting guests with a smile and positive attitude. Provide exceptional guest service. Demonstrate understanding of register system and menu to ensure guests orders taken correctly and in a timely manner, Demonstrate knowledge of menu to provide guests with information about ingredients and cooking methods. Responsible for maintaining cleanliness and sanitation standards of work area. • Assist with ensuring outlet Is stocked and ready for business daily Has completed SFP Food Service 101 Cook Team Member Provide exceptional guest service by preparing food to standards and in a timely manner. Prepare food using a variety of equipment including Grill, Fryer, Griddle and Ovens In outlet and or commissary Icltchen, Including vegetables, meats and sauces. Demonstrate knowledge of cooking processes to ensure food is cooked to proper temperatures and presented to standards. Ensure all products (cooler, freezer and dry) are stocked and stored In compliance with Food Safety regulations, Responsible for maintaining cleanliness and sanitation standards of work area Has completed SFP Food Service 101 or is Sery Safe certifled Bar Area Team Member Ensure we are greeting guests with a smile and positive attitude. Provide exceptional guest service by preparing drinks and food items to standards and in a timely manner. Ensure all products (cooler, freezer and dry) are stocked and stored In compliance with Food Safety regulations, Responsible for maintaining cleanliness and sanitation standards of work area, Has completed Learn 2 Sery and 3FP Food Safety 101. Education and Experience: • Ability to provide exceptional customer service and to adhere to Company's Service Standards • Cash handling or check out experience is preferred but not required ,Ability to operate personal computer, Including arallity to effectively use scanning equipment Ability to handle multiple tasks simultaneously in last -paced environment. + Ability to work Independently and as a team member Willingness to work long hours and weekends seasonally as the business requires Ability to stand for long periods of time, Including) wallong long distances throughout the park r May be asked to routinely lilt items of weight up to 30 Ibs. to accomplish job duties Must be able to work well in a fast paced environment In large, crowded areas Of outdoor park Routinely exposed to extreme nol/cold weather conditions Job Location: SFP Position Type: Part-Time/Seasonal pg. 165 SpoRrs FoR� OPERATIONS r Sports Force Parks — Lead Glle51 Experience, Food & Beverage, Retail, Amenities fob Description pvennew. As a successful tread, you will support all operations in support of all events including Baseball/SoltballlSocceriLacrosse and other tournaments and events at a Sports Force Parks. This indIVIClual is responsible for providing exceptional customer service and hospitality to all guests throughout the park, while also supervising other employees, Thls Individual understands that they have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests, Required Skills Responsibilities As a Lead you will: • Ability to maintain com¢L)Sure artd exercise sound Judgment and discretion when dealing with park guests, players, coaches and partners • Ability to make effective decisions in areas of responsibility and take appropriate actions, as necessary • Supervise other team members In their roles supporting servlca and operations of the park • Customer engagement at Ticket Area, Front Gate: Food & eeverage locations Detail Shop (Custom Threadafl.Mer Room), Attractions ticket sales andfor Customer Relations Management (CRA-1) engagement • Greet, process customers' orders at a point -of sale, quickly, efficiently and friendly • Recognizes valid admission tickets, passes, or other appropriate admission credentials and allows entry to authorized individuals • Assist custoiners in assigned areas to meet their needs and offer recommendations based on ttse programs and selections offered • Enforces park rules and regulations in assigned area of responsibility Assists other stall in enlsrcing general rules and regulations, malntalning order. ensuring safety, and providing duality customer service to the stadium tenants, employees, and guests, • Receive and quickly act upon requests or complaints from guests; reler serious concerns to super visors. Accompany guests Into the front office for a warm transition to iecewing assistance. • Maintain an extensive knowledge of the ballpark, and provide quatily directions to guests regarding seating, concessions, and essential areas within the park. • Assist In a vacuatlon of the ballpark, in the event of an emergency, while maintaining professional and caln) demeanor Support the operations of the business Including Park opening and closing procedures, cash controls and all other lkinctions in operating a customer service based environment Education and ExPerience: • Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards • Cash handling or check out experience is preleried but nor required • Abilb to operate personal computer, including ability to effectively use scanning equipment • Ability to handle muitlple tasks simultaneously In fast -paced ens+ironment. • Ability to work independently and as a team member • Willingness to work long hours and weekends seasonally as the business requires • Ability to stand for long periods of time, inchrding walking long distances throughout the park during assigned shift, • May be asked to routinely lilt items of weight up to 30 lbs, to accomplish lob duties. • Must be able to work well In a fast -paced environment in large, crowded areas of outdoor park • Routinely exposed to extreme hot/cold weather conditions Job Location: SFP Position Type: Part-Time/Seasonal Cq pg. 166 SPOT FUR,CE QPSports Force Parks Guest Expertenec Team Member Job Description Overview: As a successful Guest Experience Team member, you will support all operations for events including Baseball)Soltball/SoccerlLacrosse tournaments at a Sports Force Parks. This individual is responsible for providing exceptional customer service and hospitality to all guests throughout the park. This Individual understands that they have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Required Skills Responsibilities As a Guest Experience Team Member duties may Include: • Customer engagement at Ticket Area, Front Gate, Retail Shop, Attractions, Ticket Sales andlor Customer Relations Management (CRM) engagement, Food and Beverage Iocalions (counter service andror food preparation, cooking) Greet, process customers' orders at a point-ol sale, quickly, elf icierill y-and friendly Recognizes valid admission tickets, passes, or other appropriate admission credentials and allows entry to authorized Individuals, • Assist customers In assigned areas to meet their needs and offer recommendations based on the programs and selections offered • Sell In a custom tournament apparel business including operating heat presses Enforces park rules and regulations In assigned area of responsibility. Assists other stall in enforcing general rules and regulations, maintaining order, ensuring salely, and providing quality customer service to the stadium tenants, employees, and guests - Receive and quickly act upon requests or complaints from guests; refer serious concerns to supervisors. Accompany guests Into the front office for a warm transition to receiving assistance, Maintain an extensive knowledge of the park, and provide quality directions to guests regarding seating, concessions, and essential areas within the park. Assist In evacuation of the ballpark, In the event of an emergency, while maintaining professional and calm demeanor + Support the operations of the business including Park opening and closing procedures, cash controls and all other functions in operating a customer service based environment + Provide exceptional customer service to customers On -Site throughout the duration of the tournament/event and offer support during other programing events at the park, Education and Experience; • Ability to provide exceptional customer service skills: ability to adhere to Company's Service Standards + Cash handling or check out experience Is preferred but not required • Ability to operate personal computer, Including ability to effectively use scanning equipment Ability to handle multiple tasks simultaneously in fast -paced environment. Ability to work Independently and as a team member • Willingness to work long hours and weekends seasonally as the business requires Ability to stand for long periods of Ihme, including walking long distances throughout the park during assigned shift. May be asked to routinely lift items of weight up to 30 Ibs. to accomplish lob duties. e Must be able to work well in a last -paced environment In large, crowded areas of outdoor park + Routinely exposed to extreme hoticold weather conditions ,lob Location: SFP Position Type; Part-TImelSeasonal pg. 167 CAO SPORTS FORE �.PHRKS y F1PR,T5_F0RCE OPERATIONS MANUAL Sports Force Parks Retail/Guest Experience Team Member ,lob Description Overview: As a successful Retail/ guest Experience Team member, you will support all operations for events including easeballfSofibnil/SoccerlLacrosse tournaments at a Sports Force Parks. This Individual is responsible for providing exceptional customer service and hospitality to all guests throughout the park. This Individual understands that they have the ability to impact the guest experience Including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Required Skills Responsibilities As a Guess ixperlance/Retail Team Member you will: Customer engagement at Ticket Area, Front Qate, Retail Shop (Locker Room), Attractions ticket sales and/or Customer Relations Management (CRM) engagement Greet, process customers' orders at a point -of sale, quickly, eHrclently and friendly • Recognizes valid admission tickets, passes, or other appropriate admission credentials and allows entry to authorized Individuals + Assist customers In assigned areas to meet their needs and offer recommendations based on the programs and selections offered Sell in a custom tournament apparel business Including operating heat presses • Enforces park rules and regulations In assigned area of responsibility. Assists other stall in enlorcing general rules and regulations, maintaining order, ensuring safely, and providing quality customer service to the stadium tenants, employees, and guests. + Receive and quickly act upon requests or complaints from guests; refer serious concerns to supervisors. Accompany guests into the front office for a warm transition to recelAng assistance. • Maintain an extensive knowledge of the park, and provide quality directions to guests regarding seating, concessions, and essential areas within the park. Assist In evacuation of the ballpark, in the event of an emergency, while maintaining proiesslonal and calm demeanor • Support the operations of the business Including Bark opening and closing procedures, cash controls and all other functions In operating a customer service based environment Provide exceptional customer service to customers on -site throughout the duration of the tournament/event and offer support during other programing events at the park. Education and Experience, • Ablllty to provide exceptional customer service skills; abilily to adhere to Company's Service Standards Gash handling or check out experience is preferred but nor required Ability to operate personal computer, including ability to effectively use scanning equipment • Ability to handle multiple tasks slmultansously in fast -paced environment. Ability to work independently and as a team member Willingness to work long hours and weekends seasonally as the business requires • Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift. • May be asked 10 routinely lift Items of weight up to 30 lbs. to accomplish job duties. • Must be able to work well in a fast -paced environment In large, crowded areas of outdoor park. + Routinely exposed to extreme hot/cold weather conditions Job Location; SFP Position Type: Part-Time/Seasonal pg. 168 OPERATIONS MANUAL r r r r ! } Sports Force Parks — Hospitality/F&B Supervisor Job Description As the Hospitality Supervisor, you will contribute to the growth and profitability of the food, beverage, and retail business, with management supervision for day to day food and merchandise operations at a Sports Farce Parks Reports to the HospltalltylF&B Nlanager Required skills A Responsibilities As Hospitality Supenvlsor you will; • Work closely with the HospitalltylF&B Manager all food & beverage operations. Ensuring quality standards Are maintained In tenns of product, service, safety and Sanitation, • Supports the company current and long-range objectives, plans, policies, capital plans, operational plans and operating budgets for your unit. • Verily and prepare reports as required and provide and administer an effective system for cash, Inventory and payroll capital Support the recommendalion and establishment of prices and services within an approved profit plan. Directly accountable for budget and profitability of this department,, control labor and variable costs;, and help develop financial objectives consistent with overall company objectives. Prepare and monitor approved departmental budget annually. • Ensure compliance with all federal, state and local regulations regarding liquor, sanitation, code compliance, payroll, employment and EEO. • Implement all company approved sanitation procedures, ensure proper repair and maintenance of all food service and retail service equipment, • implement and maintain a service and management philosophy that serves as a guide to all staff • Maintain all policy Standards, culture of accountability and responsibility, and hold individuals accountable for such. • Maintaln positive and proactive client and guest relations. Respond to client requests and ensure alignment to company stancards. Investipate and fallow Irrrougtr immediately on client and guest complaints. • Support the process for ordering and maintaining all inventories for food and beverage, and retail goods. Understand cost control for labor and waste management and conduct meetings on a regular basis, updating_ staff on daily goals and objectives. Menu planning and design in coordination with Corporate. • Train staff on standard operating procedures, policies and operational formats • Monitm quality, service on a daily basis. • Meet or emceed financial budget goals. Education & Experience • College degree in Hospitality Management or equivalent experience preferred. • Able to work extended hours and weekends seasonally as required, inCILidang weekends, hofidays, etc • Ability to hire and train Staff, including but not limited to: cooklnutprep procedures, use of IT equipment (Word and Excel), cash handling, FOS systems use, HAACP standards and guidelines. • Ability to stand for long periods of lime, Including walking tong distances throughout the park. • May be asked to routinely lift Items of weight up to 30 Ibs. to accomplish job d!itles. • Must be able to worn well In a last -paced environment in large, crowded areas of outdoor park • Willingness to engage with guests, staff, vendors, etc as required We Prefer 1+ years of experience in food production; catering, restaurant management, event based food and beverage seances or similar, Job Location: 9FP Position Type: Full or Part•TimelRegular pg. 169 �'AD S��PARKSOPERATIONS MANUAL R�E Fields Maintenance - Events Crew Lead - Seasonal k I Job Rcacriptlon Overview Fields Maintenance is looking for Events Crew Leads to help cultivate an outstanding environment for guests, tournament participants, and the stall of a Sports Force Parks The !;vents Crew Leads position is an excellent way to gain hands-on experience In day -to -clay landscape, facility operations, and maintenance duties as well as tournament operations. Events Grew Leads will focus on tournament prep and operations along with supporling the landscape and maintenance teams. The position requires up to 25-35 hours per week Including weekend tournaments. Days and hours may very. Essential outies & Responsibilities • Lead, motivate and drive Fvants Crews to meet deadlines In preparing the park for tournaments and events Event set -tip, including changeover and conversions • Hands-on preparation for all Iournaments and Individual events • Ilistallation and removal of temp lancing, goals and other sports field equipment • Provide event -day quality control s Maintain overall park cleanliness, including dugauts, trash receptacles and restroorns; in prep for and during even lsRournaments • Assist as needed In the maintenance of professional -duality artificial turf surfaces Operation of Fields Maintenance equipment and tools safely and proficiently Maintain accurate maintenance and housekeeping records • Perform [Tally housekeeping duties • Other projects as necessary Required Skills, Experience & Abilities + Operation of Fields Maintenance equipment and tools safely and proficiently • Ability to handle multiple tasks simultaneously In fast -paced environment- + Ability to work Independently and as a team member • Able to effectively communicate with a diverse population, including strong verbal communication skills, Willingness to work long flours and weekends seasonally as the business requires « Must be able to climb ladders, carry, walk, sit, stoop, push, pull and move continuously during work hours Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift. May be asked to routinely lift Items of weight up to 75 tbs. to accomplish job duties. Must be able to work well in a last -paced environment In large, crowded areas of park supervision experience a plus Customer service experience a plus « Forklift or other relevant certifications a plus • Routinely exposed to varied weather conditions Including extreme weather conditions .tab Location: 5FP Position Type: Part-Time/Seasonal pg. 1 /U CAO 11' �' OPERATIONS MANUAL 0,r W Fields Maintenance - Events Crew Member - Seasonal Job Description Overview Fields Maintenance is looking for Seasonal Events Crew Members to help cultivate an Outstanding environment for guests, tournament participants, and the staff of a Sports Force Parks. The Events Crew Member position is an excellent way to gain hands-on experience in day-to-day landscape, facility operations, and maintenance duties as well as tournament operations. Events Crew Members will focus on tournament prep and operations along with supporting the landscape and maintenance teams. The position requires up to 20-30 hours per week including weekend tournaments. Days and hours may vary. Essential Duties & Responsibilities • Event set-up, including changeover and conversions • Hands-on preparation for all tournaments and individual events • Installation and removal of temp fencing, goals and other sports field equipment • Provide event -day quality control • Maintain overall park cleanliness, including clugouts, trash receptacles and restroorns; in prep for and during eve ntsltourname nts • Assist as needed in the maintenance of professional -quality artificial turf surfaces • Operation of Fields Maintenance equipment and tools safely and proficiently • Maintain accurate maintenance and housekeeping records • Perform daily housekeeping duties • Other projects as necessary Required Skills, Experience & Abilities • Operation of Fields Maintenance equipment and tools safely and proficiently • Ability to handle multiple tasks simultaneously in fast -paced environment. • Ability to work independently and as a team member • Able to effectively communicate with a diverse population, including strong verbal communication skills. • Willingness to work long hours and weekends seasonally as the business requires • Must be able to climb ladders, carry, walk, sit, stoop, push, pull and move continuously during work hours • Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift. • May be asked to routinely lift items of weight up to 75 lbs_ to accomplish job duties_ • Must be able to work well in a fast -paced environment in large, crowded areas of park • Customer service experience a plus • Forklift or other relevant certifications a plus • Houtinely exposed to varied weather conditions including extreme weather conditions Job Location: SFP Position Type: Part-Time/Seasonal pg. 171 �nc� LSP6 FORCE -, F OPERATIONS MANUAL CUSTOMER RELATIOINAS MANAGEMENT (CRM) pg. 172 9 S i lip eIwOPERATIONS MANUAL Sports Force Parks has high expectations regarding Customer Relations Management, during all phases of customer interaction. To that end all SFP team members as a part of their onboarding process are trained to our Quality Guest Services standards process Core Principles SPORTS. FAMILY. FUN. Guest Services Guest Service is a top priority and our goal is to align policies to create: • Optimal guest satisfaction for players, coaches and families • Easy for employees to deliver • Economically responsible • Differentiate ourselves in the sports park market Quality Standards Safety The safety of our staff, guests, players and coaches is our priority. This is non-negotiable Courtesy Acting above the expected guest experience, to go the extra inch in all areas and touchpoints for our guests and team members Experience Ensuring the overall experience is unforgettable, using prevention and recovery when needed for all service points Productivity To keep the flow of productivity going, what is the best solution with minimal effect on productivity Relationships Continuing to harbor and nurture our relationships with our partners and all who we come in contact with- in the facility Quality Standards Train to what are Touchpoints, Policies and Recovery of Quality Service. Including the use of tools in the work environment, an understanding of Internal Customer Service and an Employee Recognition Program. pg. 173 9 SPORTS FaRCE ppR S C� OPERATIONS MANUAL PURCHASING POLICIES pg. 174 O(A rOPERATIONS MANUAL Best Value Policy All employees should institute a best value approach to all purchases. "Best value" means the selected purchase provides the greatest overall benefit in response to the requirement. In short, this approach offers the latitude to select products and services based on the overall value they provide to the project. Value should include short term and long-term considerations as well as the time and cost of the procurement itself. Purchase Order System All employees must fill out a purchase order for any purchase made at the park, regardless of size. Purchase order must be provided to park accounting in advance of purchase. The purchase order system allows the park to create and execute all orders, from purchase requisition through vendor payment and reimbursement. Staff Purchasing Limits & Requirements Coordinator Purchases Employees below management level must seek manager approval before making any purchase. Employees below management level will not have company credit cards, and any purchases made on personal cards will not be reimbursed without proper manager approval. A purchase order and approval form signed by manager must be completed with transaction. Manager Limits Managers may spend up to $500 on purchases. $500 is total value of purchase value. Purchases over $500 must be approved by General Manager. Managers must also get General Manager approval on any purchase that would go beyond their approved budgets. A purchase order and approval form signed by General Manager must be completed with transaction. General Manager Limits General Manager must get corporate approval for any purchase over $2,500. $2,500 is total value of purchase. Purchases over $2,500 must be approved by corporate offices. A purchase order and approval form signed by corporate manager must be completed with transaction. Unit Price Purchase Limits $0 - $500: Staff should use best judgement on purchases by applying the best value approach and adhering to the staff purchasing limits and requirements above. A purchase order must be completed for all purchases. $500 - $2,500: Staff shall acquire a minimum of two bids and then apply the best value approach and adhering to the staff purchasing limits and requirements above. A purchase order must be completed for all purchases. $3,000: Staff shall acquire a minimum of three bids and provide bids along with best value selection to the County Manager's office for approval. Purchase may not be made without written approval from County Manager's office. A purchase order must be completed for all purchases. pg. 175 SPORTSRRFORCFSOPERATIONS MANUAL&i2 _FF__ Long Term Vendor Selection When selecting a vendor to procure multiple purchases or products, best value policy should be instituted. A minimum of two vendors should be contacted for such services where multiple products/purchases will be sourced through a single provider for an extended period of time (i.e. food supplier, beverage partner, sports equipment provider). Best value should take into consideration, but not be limited to the following: • Short term and long-term cost considerations • Product quality • Product variety • Sponsorship and other revenue sources pg. 176 Sp"FORCE �P RKS> 386E City Gate Blvd N Naples FL 34117 239.350-5404 info0afnnnles.com OPERATIONS MANUAL VENDOR [Name] [Company Name] [Street Address] [City, ST ZIP Code] [Phone] PO Number; I1001 OATS Febmary 13,2020 SHIP TO [Name] [Company Name] [Street Address] [City, ST ZIP Code] [Phone] REQUESTING SHIPPING SHIPPING DELIVERY PAYMENT PARTYICONTACT 8I00 DEPARTMENT METHOD TERMS DATE TERMS DUE DATE NAME Any Purchase Order with unit price ovor$3,000 must be approved by County Manager's Offico. Manager: Date: General Manager: Date: Date: Corporate Manager: Date: County Managers Office Format subject to change based of PO Software and system pg. 177 CAD L S FORE R 6> OPERATIONS MANUAL FAGBUTY HOURS pg. 178 9 SPORTS FORGE OPERATIONS � PARRS �- Sports Complex Business Hours M —F: 9:00-5:00 S & S: Event Based Flex Hours Sports Complex Hours Field Rental & Operating Hours M--F: 8:00 AM — 10:00 PM Saturday: 8:00 AM — 10:00 PM Sunday: 12:00 PM — 6:00 PM Local Use Hours Whenever the park is open for field rentals, the park will be open for local use. The hours posted below are days in which the park will be open for local use regardless of whether fields are in use or not. Fields must be rented to participate in organized play. If all fields are rented during operating hours, the common areas of the facility are still open to local residents. All visitors must sign a waiver to use the facility. Open Local Use Hours* Wednesday: 3:00 — 8:00 Thursday: 3:00 — 8:00 During local use hours, the complex and fields will be open for local resident use, if not being used by a group who has reserved/rented the fields. Fields should not be used after dusk and field lighting will only be used for groups who have rented fields and paid light fees. Local Use Calendar Park will maintain a calendar that is accessible on website to provide field rental hours as well as hours that the facility will be open/accessible for local use. Organized Play Organized play will not be allowed without first renting a field. Organized play is defined as a group of 8 or more people that gather at a planned time to utilize a field without first renting the field. Organized play identification will be at the discretion of park staff. Stadium Hours The stadium will only be open during scheduled events/rentals. No open play or local use will be allowed in the stadium or on the stadium field. Great Lawn The Great Lawn will be open from dusk till dawn, seven days a week. This area is open to the public and may not necessarily be staffed during all of these hours. Fitness Area M —F: 6:00AM-8:00PM Saturday: 6:00 AM — 8:00 PM Sunday: 12:00 PM — 6:00 PM Food Truck Pavilion The food truck pavilion will be open on rotating hours based on events and/or operational success. Hours will be posted and updated on the food truck pavilions website. pg. 179 OC& SpQFORE -� PNRTS _19--, OPERATIONS MANUAL FIELD RENTAL RATES pg. 180 5P'RT'Kr '► . ► ►R Matching County Inventory rates The facility field rental rates will match the rental rates of North Collier Regional Park. The current rental fee schedule: Hourly Field Rental Rates For -Profit Rate: $25/Hr. Non -Profit Rate: $15/Hr. Lighting: $10/Hr. Field Set -Up Fee If renting group requests line painting, temporary fence, or other field set up specifics, a one-time, $50 field set up fee will be incurred. For intricate or intensive set up is required, SFP has the ability to negotiate additional fees. Tournament/Camp/Event Rates Tournament, camp, and event rates will be negotiated on a case by case basis. Great Lawn Rental Great Lawn rental rates will be negotiated on a case by case basis. Stadium & Stadium Field Rental Stadium and Stadium field rental rates will be negotiated on a case by case basis. pg, 181 (�D LPIORTS FORCE • - ARKS EVENT PARTNERSHIPS s• S L TSFORE RRKS � EVENT PARTNERSHIPS The park will host several events ranging from self -operated events to partners events and facility rentals. With each event, sports managers will negotiate and structure at minimum to following items with events/partners; • Dates & Term of Agreement • Facility Needs • Event Description • Facility Rental Structure (team, player, flat fee, etc.) • Gate/Parking Fee • Hotel Booking • Food & Beverage • Merchandise • Vendors • Sponsors • Player/Insurance Waivers EVENT APPROVAL PROCESS Sports Force Parks will negotiate all details with event/partner. take place: 1 . Partner/Event to sign term sheet 2. SFP to provide term sheet to County Manager's office 3. County Manager's office to sign term sheet 4. SFP to sign term sheet and provide to partner 5. SFP to send event/partner contract 6. Partner to sign contract 7. Calendar dates locked in Once agreed upon, the following process will pg. 183 SP�PARKS�OPERATIONS MANUAL PARTNERSHIP AG R E E M E N 0Ir pg. 184 SPORTsFoRCE PAR 5> Event Name Organization (Partner) Partner Address City Partner website Nan -Profit Tax ID No. Federal Tax ID No. Partner Contact Name Contact fantail OPERATIONS MANUAL PARADISE COAST SPORTS COMPLEX EVENT PARTNER AGREEMENT State Contact Phone Zip 'Event Director will be the flrst point of contact in the event of any Issues during Me event 0 a Med Cal, satety, altercations etc.). it Is expected that the Event Director is on site at all times during the event unless coordinated with SWN, It Event Director is not on -site at any time, an additional point of Contact should be provided to SFPN Event Director OJ different than contact) Contact Email Contact Phone Secondary On -Site Contact (if available) Contact Ernall Contact Phone pg. 185 0 QQP, OPERATIONS EVENT DETAILS , t Eve��l Name _I Term E] 1 Year ❑ 2 Years 0 3 Years Bates Anticipated Attendance Year 1 Year 2 lu--- Year 3 FACILITY USE DETAILS Lj Paradise Coast sports Complex Great fawn, Food Pavilion, Other Stadlum, CommunityTerrace pg. 186 r� SP PRRNSRE Complex, Holds Ouildings, Amenities Additional Hato& OPERATIONS MANUAL ❑ FACILITY RENTAL FEE Paradise Coast Snorts Complex Fee RENTAUPARTNERSHIP STRUCTURE PAYMENT TERMS FaCllity Fee Rental A taclllty deposit or 2Gt! a of the total rental fees and charges associated wrtn ine event must be pold to SFPN no later than 3o days alter Ine executlon of this agreement. Rem airltng rrp to 5o% or ine Is We no later than so days prlor to the first day of reservation. Balance ON to SFPN with recollcnitalon withllt 14 clays of tine end or the event. Per Person Rental Fee it leis agreement includes a facility rental lee, the (elms are Outlined above. Ail nattendeefgliest count settlement collet will be proviced by Partner to SFPN �vljrltn 5 clays of event. Remalning balance Is due witllln 14 days of receiving Ieam(player settlement. Percentages will be teased on anticipated teamf)layer Count. CnecKs and Payment Information SFPN accepts ille rollo'Ning rorms of payment'' Casty, GllecK or BanK GarclfCredlt Card ta.996 foe on oanK carols and credlt cards will apply. Please, Initial to verify your compllanCe All the Payment Terms Policy pg. 187 C� L �RIS e! �P�fl' 'RRK 1RUS!— 0 GATE 1 PARKING ' ' ' ' t I" No Fee 0 Gate Fee Partner Split Q Parking Foe Partner Split MERCHANDISE SFPN otters a tull range or custom merchandise OptrotlS on site. Mercliandlse can be sold out of multiple locations and includes a full assortment or Clotmng opltons and customization_ It event would We to utilize these services, SFPN Would need the event logo eo clays prior to event. Partner sells event merchandise SFPN Split SFPN sells event merchandise Partner Split FOOD & BEVERAGE SFPN will dandle all rood and beverage sales on sight. SFPN has a number of food and beverage outlets on -site, Inciudino a large mariet, toad trums), multiple mantle units ano the Great Lawli food trucX pavilion. Outside rood and beverage Is not permlttea In the facnlfyvllth ine following exceptions water and Sports dnnlcs, Daby rormula1lood, roodrdrinK required for medical purposes, coolers won only Ice or Items listed auove. it this event requires catering, Partner and SFPN will rill out a separate catering agreement. MOTELS Does the event require hotel rooms? El Yes El Na Housing Service Provider [] Oakwood Lakin Group El ather Partner Room Rebate SFPN Room Rebate Anticipated Room Nights DarlQate Roam Heeds Camp Room Requests pg. 188 C� 9PO7k FORE �_ PARI S � ;= 411111111C � ppRpOlgE► OAST , ! Participants Waiver Policy All participants in the event most fill out a SFPN waiver. SFPN waiver will be provided to partner from SFPN. Partner is responsible for providing proof that the SFPN waiver has been signed by every participant. Partner will provide a full database of all digitally signed waivers. IPlease, initial to verify your compliance with the Participant Policy Insurance Policy & Requirements Please provide the appropriate Certificate of Insurance per the guidelines below. Documentation of coverage must be supplied to SFPN sixty (60) business days prior to event. Reservation will not be honored without appropriate insurance on tile. Please refer to the below for additional insurance and coverage requirements, Partner Agrees to provide certificate(s) of insurance sixty (60) business days prior to event starting with the below included as additional insured for the entirety of the event including the following language; Sports Force Parks Naples, LLC 3868 City Gate Blvd. N Naples, FL 34117 Sports Fields, Inc. 3760 Sixes Rd. Suite 126-331 Canton, GA 30114 Collier County Board of County Commissioners 3299 East Tamlami Trail Suite 303 Naples, FL, 34112-5746 General liability requirements as follows: Provide SFPN with proof of a comprehensive General Liability Policy. Limits: $1,000,000.00 Bodily Injury and property damage. $1,000,000.00 Auto, bodily injury, property damage, workers comp, employer's liability (minimum $100,000) IPlease, initial to verify your compliance with the Insurance Policy & Requirements indemnification To the maximum extent permitted by Florida law, the Partner shall indemnity and hold harmless Collier County, Florida, a political subdivision of the State of Florida, Sports Force Parks Naples, LLC and Sports Fields Inc., their officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Partner or anyone employed or utilized by the Partner in the performance of this Agreement. This indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County, Sports Force Parks Naples or Sports Fields, Inc.. The foregoing indemnification shall not constitute a waiver of Collier County's sovereign immunity beyond the limits set forth in section 768.28, Florida Statutes. Please, initial to verity your compliance with the Indemnification Policy pg. 189 �`� L----'Pffs �E , i ARkS- Inclement Weather Policy Inclement weather and/or complex conditions will be assessed by SFPN and the Collier County Parks & recreation Event In accordance with the protocol approved by Collier County Risk Management. Please, Initial to verity your compliance with the Participant Policy Cancellation Policy Please note, it the event Is canceled by partner after the payment of deposit, the deposit is non-refundable. It the event is not able to be hosted due to Acts of God (i.e. hurricane), the frill deposit will be refunded by SFPN 1n regard to inclement weather, if the event begins on any day, rental fees and event expenses are to be paid in full for said day. It the rented areas are deemed unusable by SFPN and/or weather does not allow for the event to begin, rental fees and expenses associated with the date of cancellation will be waived. Please, Initial to verify your compliance with the Participant Policy COVID - 19 went Cancellation At the time of this agreement, Federal and State Governments have temporarily halted the operations of events at sports complexes in Collier County due to the spread of the Coronavirus. In the event that the local, state or federal government shutdown is still in effect GO days out from the event dates set in this agreement; partner gill have the ability to opt out of this agreement. Any deposits or funds paid to SFPN will be reimbursed within so days of notification of opt out. Please, Initial to verity your compiiance with the COVID -19 Event Cancellation Policy Vendors & Sponsors All third -party vendors must register and be approved by SFPN in order to be located on site. Avendor fee of S250 wfll be added to the rental fee for the facility for each vendor. SFPN will provide power to identified vendor areas and provide power to these locations. SFPN will cover power and utility costs to these locations - It the event has national sponsors, these sponsors most be approved by SFPN. Local sponsors in the Collier County region are vital to the success and longevity of the facility, Many local businesses have provided support to the park through advertising partnerships. Because of this, SFPN grill not allow local sponsors at events without also being Involved at the park level. Partner must fill out attached sponsor and vendor form 30 days prior to their event. Please, Initial to verify your compliance with Vendor & Sponsor Policy pg. 190 �p PNR=1idd NSR�E CODE OF CONDUCT OPERATIONS MANUAL PARADISE COAST SPORTS COMPLEX CODE OF CONDUCT & FACILITY GUIDELINES All guests are expected to he respectful of each other, as well as other participants and stab of Paradise Coast Sports Complex, sponsors and partners Poor behavior from event partcipants and/or other visitors wlil not he tolerated • Sports Force Parks has the rloht to rernove visitors at anytime, if they are deemed to be in violation of this code FACILITY GUIDELINES • No Trespassing No Outside Food or Drinks Permitted With €xceptlon of. * Water and sports drinks • Baby forrokilatfood • Food/drink required for medical pLn'poses Coolers with only Ice or items listed above • Sports Force Parks prohibits gum and sunflower seeds from being brought onto fields or complex No Pets Permitted • Except For Service Animals Skateboards, Scooters, Roller Skates and Fiollerblades Prohibited • Authorized Vehicles Only Watch Out For Flying Objects • Smoking, Chewing Tobacco, E•Cigarettes or Vaping Permitted in Oesignated Area Only It Is Illdflal to carry a firearm, deadly weapon or dangerous ordinance anywhere on these promises. Unless otherwise authorized by law, no person shall knowingly possess, have under the person's control, convey, or attempt to convey a deadly weapon or dangerous ordinance onto these premises. Please, initial to verity your compliance with Cade of Conduct & Facility Guidelines fag. 191 GU SPOTSRSFG �E • - - , • PAR SIGNATURE PAGE PARADISE COAST SPORTS COMPLEX FOR PARADISE COAST SPORTS COMPLEX PARTNER By: By: Name: Name: Title: Title: Date: Date: COLLIER COUNTY By: Name: Title: Date: REQUIRED ADDENDUM (CHECK ALL REQUIRED) ADDENDUM A: MEOICAi / FIRST -AID ❑ ADDENDUM B: SECURITY PLAN D ADDENDUM C: PARKING / TRAFFIC CONTROL log 192 GP " I ' I ' OPERATIONS MANUAL pop EVENT VENDOR SPONSOR APPROVAL FORM VENDORS SPONSORS Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by dame Approved by Naive Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by Name Approved by VENDOR FEE PAYABLE TO SPAN Vendor fees must be pald to SFPN no later than the first defy of the event. II vendor lees are not pals by this time, vendors will not be allowed to set up at the facility. pg. 193ON V SPORTS E! PARKS Event Name Medical / First -Ail Event Plan OPERATIONS MANUAL Partner Approval ADDENDUM A: MEDICAL / FIRST -AID SFPN APPROVAL r P CDHS pg. 194 SppRTS FOREOPERATIONS -�PARHS�- ADDENDUM B: SECURITY / POLICE / FIRE PLAN Event Name Security / Police Event Plan / Fire Marshal ar: Porloor Approval SHIN APPROVAL pg. 195 �!*� SPORT 'FaRcE <PHR S� Wont Name OPERATIONS MANUAL ADDENDUM C: PARKING/ TRAFFIC CONTROL Parking/Traffic Control Event Plan Partner Approval SFPN APPROVAL SpbLFORCE tl�i OPERATIONS MANUAL PARADISE COAST SPORTS COMPLEX & NORTH COLLIER REGIONAL PARK SPURTS EVENT PARTNER AGREEMENT Event Name: Organization (Partner): Partner Address City: F State: Zip: Partner Website Nan-Protil Tax ID No.: Federal Tax ID No.: Partner Contact Name: Contact Email I Contact Phone "Event Director will be the first point of contact in the event of any issues during the event (i.e. medical, safety, altercations etc.). It is expected that the Event Director is on site at all times during the event unless coordinated with SFPN. If Event Director is not on -site at any time, an additional point of contact should be provided to SFPN. Event Director {if different than contact} Contact Email Contact Phone Secondary On -Site Contact (f available) Contact Entail Contact Phone pg. 197 0 SppRTS FORE OPERATIONS EVENT DETAILS Event Name: Term: 11 1 Year 0 2 Years 3 Years Dates Anticipated Teams Anticipated Players Year 1: Year 2: Year 3: Paradise Coast Sports Complex Fields Buildings & Amenities Stadium, Great Lawn & Additional FACILITY DETAILS North Collier Regional Sports Park Fields Buildings & Amenities Additional �ppRTS FAR�� OPERATIONS �PARNS.� 10 RENTAUPARTNERSHIP STRUCTURE - GGJR5T_. , FACILITY RENTAL FEE Paradise Coast Sports Complex Fee North Collier Regional Park Fee ❑ PER TEAM FEE Team Range Per Team Fee: Team Range Per Team Fee: Team Range Per Team Fee: Team flange Per Team Fee: Team Range Per Team Fee: ❑ PER PLAYER FEE Player Range Per Player Fee: Player Range Per Player Fee: Player Range Per Player Fee: Player Range Per Player tree: Player Range Per Player Fee: PAYMENT TERMS Facility Fee Rental A facility deposit of 50% of the total rental fees and charges associated with the event must be paid to SFPN no later than 120 business days prior to the first day of reservation. Remaining 50% is due no later than 60 days prior to the first day of reservation. Playerlream Rental Fee If this agreement includes a facility rental fee, a deposit of 50% of the total rental fees and charges associated with the event must be paid to SFPN no later than 120 business days prior to the first day of reservation. A 25% payment of the total rental fees and charges associated with the event must be paid to SFPN no later than 60 business days prior to the first day of reservation. A teamlplayer settlement count will be provided by Partner to SFPN within 5 days of event. Remaining balance is due within 10 days of receiving team/player settlement. Percentages will be based on anticipated team/player count. Checks and Payment Information SFPN accepts the following forms of payment: Cash, Check or Bank Card/Credit Card (3.5% fee on bank cards and credit cards will apply. I Please, initial to verffy your compliance with the Payment Terms Policy pg. 199 a SPORTS FO OR GATE 1 PARKING No Fee 71 Gate Fee Parking Fee pplift.10 I ^- ORST MERCHANDISE SFPN offers a full range of custom merchandise options on site. Merchandise can be sold out of multiple locations and includes a full assortment of clothing options and customization. If event would like to utilize these services, SFPN would need the event logo 60 days prior to event. Partner sells event merchandise SFPN Split: SFPN sells event merchandise Partner Split: FOOD & BEVERAGE SFPN will handle all food and beverage sales on sight. SFPN has a number of food and beverage outlets on -site, including a large market, two food trucks, multiple mobile units and the Great Lawn food truck pavilion. Outside food and beverage is not permitted in the park with the following exceptions: water and sports drinks, baby formulatfood, foodldrink required for medical purposes, coolers with only ice or items listed above. If this event requires catering, Partner and SFPN will fill out a separate catering agreement HOTELS is this event a stay to play event El Yes Fj No Housing Service Provider: Oakwood Lodging Group other Partner Room Rebate: I SFP Room Rebate: Anticipated Room Nights Day/Date Room Needs Camp Room Requests pg. 200 L<:: T5 Fo•- -► •ARKS y ! ARUIR i-��C�AST,Efi . Q�r, atHtt!G���•. Participants Waiver Policy All participants in the event must fill out a SFPN waiver. SFPN waiver will be provided to partner from SFPN. Partner is responsible for providing proof that the SFPN waiver has been signed by every participant. Partner will provide a full database of all digitally signed waivers. I Please, initial to verify your compliance with the Participant Policy Insurance Policy & Requirements Please provide the appropriate Certificate of Insurance per the guidelines below. Documentation of coverage must be supplied to SFPN sixty (60) business days prior to event. Reservation will not be honored without appropriate insurance on file. Please refer to the below for additional insurance and coverage requirements. Partner Agrees to provide certificate(s) of insurance sixty (60) business days prior to event starting with the below included as additional insured for the entirety of the event including the following language: Sports Force Parks Naples, LLC 3868 City Gale Blvd. N Naples, FL 34117 Sports Fields, Inc. 3760 Sixes Rd. Suite 126-331 Canton, GA 30114 Collier County Board of County Commissioners 3299 East Tamiami Trail Suite 303 Naples, FL.34112-5746 General liability requirements as follows: Provide SFPN with proof of a comprehensive General Liability Policy Limits: $1,000,000.00 Bodily Injury and property damage, $1,000,000.00 Auto, bodily injury, property damage, workers camp, employer's liability (minimum $100,000) Please, initial to verify your compliance with the Insurance Policy & Requirements Indemnification To the maximum extent permitted by Florida law, the Partner shall indemnify and hold harmless Collier County, Florida, a political subdivision of the State of Florida, Sports Force Parks Naples, LLC and Sports Fields Inc., their officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Partner or anyone employed or utilized by the Partner in the performance of this Agreement. This indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County, Sports Force Parks Naples or Sports Fields, Inc.. The foregoing indemnification shall not constitute a waiver of Collier County's sovereign immunity beyond the limits set forth in section 768.28, Florida Statutes. Please, initial to verify your compliance with the Indemnification Polley pg. 201 Rep. OPERATIONS Inclement Weather Policy Inclement weather and/or field conditions will be assessed by SFPN and the Collier County Parks & Recreation Event in accordance with the protocol approved by Collier County Risk Management. Please, initial to verify your compliance with the Participant Policy Cancellation Policy Please note, if the event is canceled by partner after the payment of deposit, the deposit is non-refundable. If the event is not able to be hosted due to Acts of God (i.e. hurricane), the full deposit will be refunded by SFPN. In regard to inclement weather, if competition begins on any day, rental fees and event expenses are to be paid in full for said day. If the rented areas are deemed unpiayable by SFPN and/or weather does not allow for the event to begin, rental fees and expenses associated with the date of cancellation will be waived. Please, Initial to verity your compliance with the Participant Policy COVID - 19 Event Cancellation At the time of this agreement, Federal and State Governments have temporarily halted the operations of events at sports complexes In Collier County due to the spread of the Coronavirus. In the event that the local, state or federal government shutdown is still in effect 60 days out from the event dates set in this agreement; partner will have the ability to opt out of this agreement. Any deposits or funds paid to SFPN will be reimbursed within 60 days of notification of opt out. Please, initial to verify your compliance with the COVID - 19 Event Cancellation Policy Vendors & Sponsors All third -party vendors must register and be approved by SFPN in order to be located on site. A vendor fee of $250 will be added to the rental fee for the facility for each vendor. SFPN will provide power to identified vendor areas and provide power to these locations. SFPN will cover power and utility costs to these locations. If the event has national sponsors, these sponsors must be approved by SFPN. local sponsors in the Collier County region are vital to the success and longevity of the facility. Many local businesses have provided support to the park through advertising partnerships Because of this, SFPN will not allow local sponsors at events without also being involved at the park level. Partner must fill out attached sponsor and vendor form 30 days prior to their event. Please, initial to verify your compliance with Vendor & Sponsor Policy pg. 202 LR,KSR�E OPERATIONS MANUAL PARADISE COAST SPORTS COMPLEX CODE OF CONDUCT & FACILITY GUIDELINES CODE OF CONDUCT • All guests are expected to be respectful of each other, as well as the umpireslreferoes and tournament officials at Sports Force Parks tournaments. • Unsportsmanlike and poor behavior from players, coaches, parents and/or other visitors will not be tolerated. Sports Force Parks has the right to remove visitors at anytime, if they are deemed to be in violation of this code. FACILITY GUIDELINES • No Trespassing • No Outside Food or Drinks Permitted With Exception For: • Water and sports drinks • Baby formula/food • Food/drink required for medical purposes • Coolers with only ice or items listed above • Sports Force Parks prohibits gum and sunflower seeds from being brought onto fields, • Players may wear molded cleats, but metal cleats are NOT allowed on the turf fields • No Pets Permitted - Except For Service Animals • Skateboards, Scooters, Holler Skates and Rollerblades Prohibited • Authorized Vehicles Only • Watch Out For Flying Objects • Smoking, Chewing Tobacco, E-Cigarettes or Vaping Permitted in Designated Area Only • It is illegal to carry a firearm, deadly weapon or dangerous ordinance anywhere on these premises. Unless otherwise authorized by law, no person shall knowingly possess, have under the person's control, convey, or attempt to convey a deadly weapon or dangerous ordinance onto those premises. IPlease, initial to verify your compliance with Code of Conduct & Facility Guidelines pg. 203 e Q1091OPERATIONS MANUAL SIGNATURE PAGE PARADISE COAST SPORTS COMPLEX FOR PARADISE COAST SPORTS COMPLEX PARTNER By; By: Name: Name: Title: Title: Date: Date: COLLIER COUNTY By: - ---- Name: -- _ Title: Date: REQUIRED ADDENDUM (CHECK ALL REQUIRED) ADDENDUM A: MEDICAL/ FIRST -AID 7 ADDENDUM B: SECURITY PLAN ❑ ADDENDUM G: PARKING I TRAFFIC CONTROL CAD P9. 204 SpDkTH FORE RRST OPERATIONS MANUAL VENDORS TOURNAMENTVENDOR & SPONSOR APPROVAL FORM Name Approved by: 7— Name Approved by: 0 Name Approved by: 0 Name Approved by: 0 Name Approved hy: 0 Name Approved by: 0 Name Approved by: 0 Name Approved hy: 0 Name Approved by: 0 Name Approved by: 0 Name Approved by: 0 Name Approved by: 0 VENDOR FEE PAYABLE TO SFPN 0 r�COAST �, SPONSORS Name Approved hy: 0 Name Name Approved by: 0 Approved hy: 0 Name Name Approved hy: 0 Approved hy: Name Name Name Approved by: 0 Approved by: 0 Approved by: 0 Haute Approved by: 0 Name Approved hy: 0 Name Approved by: 0 Name Approved hy: Vendor fees must be paid to SFPN no later than the first day of the event. If Vendor fees are not paid by this time, vendors will not be allowed to set up at the facility. pg. 205 cno 5poRr5 FaR�E _.PARKS.OPERATIONS MANUAL Event Name: Medical / First -Aid Event Plan IPartner Approval ADDENDUM A: MEDICAL/ FIRST -AID SFPN APPROVAL CORBY pg 206 G SPORTS FOR OPERATIONS M �PRRRS 3 ADDENDUM B: SECURITY PLAN , I' Event Name: Security/Police Event Plan IPariner Approval SFPN APPROVAL p9. 207 9 spRORrSFa�E OPERATIONS MANUAL 6 PARKSpp- ADDENDUM C: PARKING/ TRAFFIC CONTROL Event Name: Parkingliraftic Control Event Plan IPartner Approval SFPN APPROVAL pARROIS,44E, CURET •r� �I Il. �[7 W, pg. 208 SPO-OTPNSFR�� �RKS� OPERATIONS MANUAL SPONSORSHIP pg. 209 cno X1ji0T OPERATIONS MANUAL E .pARxS� FACILITY SPONSORS Sponsorship is a major revenue source for the sports complex. Sponsorship sales will be led up by park General Manager. SFP will be responsible for negotiating all details of sponsorship agreements. CONFLICTS SFP staff should use best judgement and efforts to avoid: • Sponsors that create conflict of interests with existing County of SFP relationships • Sponsors that create potential conflicts with large portions of potential customers (i.e. politics) • Sponsors that conflict with park and youth sports values (i.e. gun advertising, tobacco, etc.) • Small level sponsorships that could limit ability to sell larger exclusivity sponsorships SPONSORSHIP APPROVAL PROCESS Sports Force Parks will negotiate all details with event/partner. Once agreed upon, the following process will take place: 1. Sponsor to sign agreement 2. SFP to provide agreement to County Manager's office 3. The County reviews and signs the agreement if acceptable as authorized by the Collier County Procurement Ordinance as amended. 4. SFP to sign agreement 5. SFP to initiate fulfillment pg. 210 e W400 •_ -, , i PARADISE COAST SPORTS COMPLEX PARTNERSHIP AGREEMENT THIS PARTNERSHIP AGREEMENT is entered into as of between Sports Force Parks Naples, LLC and . The partnership terms are detailed below. Agreement shall become binding once the signature page is signed and dated by Sports Force Parks — Sandusky, LLC and TERM The term of the agreement shall be PARTNERSHIP ELEMENTS Two (2) outfield banners One (1) framed sign on -site Access to include promotional item in player bag Partner will provide... Annual partnership payment Initial signage production costs Fliers/giveaways for player bag distribution .. years from Effective Date through Sports Force Parks will „ Delivery of all items contained in this partnership agreement Replacement of signage as needed per quality (partner responsible for costs if they request change in artwork) Annual Partnership Fee Term of agreement Is years Partner too of $ per year Invoice Schedule: t st Invoice will be provided immediately upon execution of this agreement end Invoice: 3rd Invoice: Payable within 30 days of invoice: Payment Options: SFP accepts the following forms of payment: Cash, Check, or Bank Card. (3,5% bank card fee) pg. 211 SppRR�E OPERATIONS M► • PARKS �- PARADISE COAST SPORTS COMPLEX SIGNATURE PAGE PARTNER Signature Print Name SPORTS FORCE PARKS Signature Print Name COLLIER COUNTY Signature Print Name pg. 212 Date Title SPORTS FORCE -�PAR xS.i OPERATIONS MANUAL STAFF - YEAR 1 ICJ. 213 LPHP�11P§1'R�E OPERATIONS MANUAL FULL TIME STAFF Requirements Maintain staff which shall be comprised of: Year 1 Full Time Staff General Manger $85,000 Assistant General Manager $65,000 Sports Manager #1 $65,000 Sports Manager #2 $52,000 Hospitality Manager $65,000 Local Use Coordinator #1 $45,000 Park Superintendent $65,000 Maintenance Manager $50,000 Progress and detail of this deliverable will be evidenced by providing the County with a monthly payment record, including a direct deposit transaction detail report for each employee receiving payment during the period. pg. 214 9 OPERATIONS MANUAL SPORTS. FAMILY. FUN. pg. 215 e