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Agenda 03/24/2020 Item #16F 5 (Agmt. #18-7404 Amendment No. 2 w/Sports Fields, Inc.)03/24/2020 EXECUTIVE SUMMARY Recommendation to approve the Second Amendment to Professional Service Agreement # 18-7404, Collier County Sports Complex Marketing and Support, to Sports Fields, Inc., of GA d/b/a Sports Fields, Inc., (“SFI”), for management, operation, advertising and marketing of the Paradise Coast Sports and Special Events Complex, and authorize the Chairman to sign the attached amendment. OBJECTIVE: To begin full management, operation, advertising, and marketing services with SFI for the Paradise Coast Sports and Special Events Complex (the “Sports Complex”). CONSIDERATIONS: Since the Board’s award of Agreement # 18-7404 to SFI on October 23, 2018, SFI has been providing services to facilitate the development and opening of the Sports Complex. The Phase I Scope of Services for SFI included consulting and assistance during the design and construction of the Sports Complex. In consultation with SFI, staff split Phase II into two sub-phases. SFI is currently operating under Phase II-A of the contract, which the Board approved on September 10, 2019. Phase II-A comprises the operational startup of the Sports Complex, to include marketing, advertising, and partial equipping and staffing of the Sports Complex to prepare for the eventual commencement of operations. That phased approach allowed staff to time the transition from a predominantly marketing, consulting, and start-up operation to a full management contract based on a negotiated operating agreement that meets the actual date of completion of the Sports Complex. The proposed Second Amendment to the Agreement will start Phase II-B and have an initial term that runs through September 30, 2026, with options for renewals. Staff’s approach to contracting was to separate the fixed costs of operating the facility from those that are more closely associated with the programming of the complex. In doing so, this creates a transparent revenue model intended to incentivize SFI to drive programming to the Sports Complex, while minimizing its costs, and allowing the County to capture shares of the revenue streams associated with sports development and programming that are typically unavailable through existing promotional and concessionaire agreements. In many similar complexes, a contract operator is compensated through a fixed fee and some percentage of sales. Through this contract, a guaranteed management fee is phased out rapidly over the first full five years of the agreement to transition to a compensation structure that is wholly based on incentiviz ed performance by the SFI: Contract Year Management Fee Reduction YoY FY 21 $ 350,000 FY 22 $ 245,000 -30% FY 23 $ 171,500 -30% FY 24 $ 120,050 -30% FY 25 $ 60,025 -50% FY 26 $ 0 -100% Limits are in place that will control the amount of revenue a vailable throughout the arrangement, and limit compensation that is available to the SFI while a fixed management fee is being paid. If in any fiscal year, the Business Income appropriation to the Management Fee plus any portion of the Corporate Services Management Fee exceed $500,000, the remaining Corporate Services Management Fee will be 16.F.5 Packet Pg. 1210 03/24/2020 eliminated for that year. Staff believes this approach will lead to the greatest capture of revenue for the Sports Complex to help offset the cost of operating the facility, while giving SFI an incentive to deliver a superior product to all visitors to the complex. FISCAL IMPACT: Funding for Phase II-B of the Agreement is available annually in Amateur Sports Complex Fund (759). In FY 20, Fund 759 includes a transfer of $466,300 from the TDC Promotion Fund (184) and a transfer of $2,984,200 from the General Fund (001). Budgeting for this contract will be subject to an annual review and based upon actual costs of the previous year, completed in conjunction with the County’s annual budget process. The annual budget of the complex is split into two fee schedules, the Business Income Fee Schedule, and the Facilities Fixed Cost Fee Schedule. Business Income will be managed, collected, recorded, reported, and retained by SFI within the Project. Business income is considered unrestricted funds and will be used for program cash flow or allowable program costs as detailed in the budget. On a quarterly basis, SFI will calculate the business income, and use this calculation to offset the Facility's fixed costs to the County. The Facilities Fixed Cost Fee Schedule costs are not-to-exceed, without justification and approval, and shall be reimbursed by the County to SFI monthly upon the provision of a valid invoice and submittal of monthly deliverables report. GROWTH MANAGEMENT IMPACT: There is no growth management impact associated with this action. ADVISORY BOARD RECOMMENDATION: The Tourist Development Council recommended approval of this item 8-0 at the February 24, 2020 meeting. LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for Board approval. -SRT RECOMMENDATION: That the Board approve the Second Amendment to Professional Service Agreement # 18-7404, Collier County Sports Complex Marketing and Support, Sports Fields, Inc., of GA d/b/a Sports Fields, Inc., for management, operation, advertising, and marketing of the Paradise Coast Sports and Special Events Complex, and authorize the Chairman to sign the attached amendment. Prepared by: Sean Callahan, Executive Director, Corporate Business Operations ATTACHMENT(S) 1. [Linked] Second Amendment to Agreement 18-7404 (PDF) 2. [Linked] Agreement #18-7404 Sports Fields Contract (PDF) 3. Agreement # 18-7404 1st Amendment (PDF) 16.F.5 Packet Pg. 1211 03/24/2020 COLLIER COUNTY Board of County Commissioners Item Number: 16.F.5 Doc ID: 11814 Item Summary: Recommendation to approve the Second Amendment to Professional Service Agreement # 18-7404, Collier County Sports Complex Marketing and Support, to Sports Fields, Inc., of GA d/b/a Sports Fields, Inc., (“SFI”), for management, operation, advertising and marketing of the Paradise Coast Sports and Special Events Complex, and authorize the Chairman to sign the attached amendment. Meeting Date: 03/24/2020 Prepared by: Title: – Corporate Business Operations Name: Sean Callahan 02/25/2020 3:04 PM Submitted by: Title: – Corporate Business Operations Name: Sean Callahan 02/25/2020 3:04 PM Approved By: Review: Tourism Kelly Green Additional Reviewer Completed 02/27/2020 1:42 PM Corporate Business Operations Swainson Hall Additional Reviewer Completed 02/27/2020 1:45 PM Procurement Services Sandra Herrera Level 1 Purchasing Gatekeeper Completed 03/12/2020 8:48 AM Procurement Services Sandra Herrera Additional Reviewer Completed 03/12/2020 8:49 AM Corporate Business Operations Sean Callahan Additional Reviewer Completed 03/17/2020 3:12 PM County Attorney's Office Scott Teach Level 2 Attorney Review Completed 03/17/2020 3:45 PM Office of Management and Budget Debra Windsor Level 3 OMB Gatekeeper Review Completed 03/17/2020 3:50 PM County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 03/17/2020 4:15 PM Budget and Management Office Ed Finn Additional Reviewer Completed 03/18/2020 11:12 AM County Manager's Office Nick Casalanguida Level 4 County Manager Review Completed 03/18/2020 12:35 PM Board of County Commissioners MaryJo Brock Meeting Pending 03/24/2020 9:00 AM 16.F.5 Packet Pg. 1212 SECOND AMENDMENT TO AGREEMENT # 18-7404 FOR "COLLIER COUNTY SPORTS COMPLEX MARKETING AND SUPPORT" THIS SECOND AMENDMENT to Professional Services Agreement # 18-7404 (this "Amendment") is made, entered into, and effective as of the day of March 2020 (hereafter, the "Effective Date"), by and between Sports Fields, Inc., of GA d/hla Sports Fields, Inc., authorized to do business in the State of Florida, whose business address is 3760 Sixes Road, Suite 126-331, Canton, GA 30114 (the "Contractor") and Collier County, a political subdivision of the State of Florida (the "County" or "Owner") (collectively the "Parties"). WHEREAS, on October 23, 2018 (Agenda Item 16.F.2), the County entered into Professional Services Agreement # 18-7404 (the "Agreement") with the Contractor to obtain professional consulting services concerning the "Collier County Sports Complex (the "Complex") Marketing and Support" project with an initial contract award of $50,000 for Phase I of the project; and WHEREAS, on September 10, 2019, the County approved the First Amendment to Agreement # 18-7404, to enter Phase II -A for services related to the project in a not -to -exceed amount of $950,000 for Corporate Marketing and Consulting Fees, Operations Start-up Costs, and Limited Park Staffing; and WIIEREAS, the Parties have worked diligently to prepare for the opening of operations at the Complex in May 2020; and WHEREAS, the Parties desire to amend the Agreement to initiate Phase II -B: Management, Operation, Advertising, and Marketing of the Complex, as defined in the original Agreement, to be made as a Second Amendment to the Agreement. NOW, THEREFORE, an consideration of the mutual promises and covenants herein contained, it is agreed by the Parties as follows: 1. Services shall be provided in accordance with Exhibit A2 Phase II -B Scope of Services, attached hereto, which is hereby incorporated into the Agreement; 2. The estimated business income for the Complex is outlined in Exhibit B2 Phase II -B Estimated Operating Business Income Fee Schedule, attached hereto, which is hereby incorporated into the Agreement; 3. The estimated fixed costs of the Complex are outlined in Exhibit C Phase II -B Estimated Facilities Fixed Cost Fee Schedule, attached hereto, which is hereby incorporated into the Agreement; 4. The minimum operating standards for the Complex are outlined in Exhibit D, Complex Operating Manual, attached hereto which is hereby incorporated into the Agreement; 5. All other terms and conditions of the Agreement shall remain in force, except where amended (as well as all prior Exhibits except where they are clearly designated as being limited to a particular phase/schedule of the project or superseded by a subsequent Exhibit). 00P Words Strue , Thr - are deleted; Words Underlined are added 1. TERM OF AGREEMENT. The Agreement shall remain in effect from the Effective Date be -fof-a ea, the dat of Board approval and temiinating terminate on Sotember 30, 2026 five (5) trona 4om !hat ,ante or a4I atitstanding Pur-ehase Or-der(s) issued pr-ier- to the expkafion of the Agreement period have been eempleted er tenii ,, ,tea unless the A reement is renewed or extended as set forth below. The County may, at its discretion and with the consent of the Contractor, renew the Agreement under all terms and conditions contained in this Agreement for two (2) additional separate five year periods. The County shall give the Contractor six 6 months written notice of the County's intention to renew the Agreement term prior to the end of the Agreement term then in effect. The County Manager, or his designee, may, at his discretion, and with the consent of the Contractor, extend the Agreement under all terms and conditions contained in the Agreement for up to one hundred and eighty (180) days. The County Manager, or his designee, shall give the Contractor written notice of the County's intention to extend the Agreement term prior to the end of the Agreement term then in effect. 10. TERMINATION. Should the Contractor he found to have failed to perform its services in a manner satisfactory to the County as per this Agreement, and should the Contractor fail. to correct any deficiency in the performance of its services under this Aszreement within Lhirty (30)days after its receipt of written notice from the C911pty of such deficient or if such _deficiency is not capable of being corrected within thirty(30) days., should the Contractor fail to commence and continue correction of such deficiency within thirtY(3Q) days after its receipt of written notice from the County of such deficiency) the County may terminate said Agreement for cause; further, the County either of the parties may terminate this Agreement for convenience with a one hundred eighty (180) thifty (30) day written notice. The County shall be the sole judge of non-performance. In the event that this A„-- rree_ement is terminated for convenience, employed staff may be retained at the Complex at current salary structure for an additionalone hundred and eighty (180) days following the termination period. There shall be no restrictions on the Contractor for maintaining or rehiring of staff at any time after a termination event In the event that the County terminates this Agreement, Contractor's recovery against the County shall be limited to that portion of the Agreement Amount earned through the date of termination. The Contractor shall not be entitled to any other or further recovery against Page 2 of 15 Second Amendment to Agreement 418-7404 g O1'C:- ON..�,�. r' a" MET •WRRr IAM 0.11M 10. TERMINATION. Should the Contractor he found to have failed to perform its services in a manner satisfactory to the County as per this Agreement, and should the Contractor fail. to correct any deficiency in the performance of its services under this Aszreement within Lhirty (30)days after its receipt of written notice from the C911pty of such deficient or if such _deficiency is not capable of being corrected within thirty(30) days., should the Contractor fail to commence and continue correction of such deficiency within thirtY(3Q) days after its receipt of written notice from the County of such deficiency) the County may terminate said Agreement for cause; further, the County either of the parties may terminate this Agreement for convenience with a one hundred eighty (180) thifty (30) day written notice. The County shall be the sole judge of non-performance. In the event that this A„-- rree_ement is terminated for convenience, employed staff may be retained at the Complex at current salary structure for an additionalone hundred and eighty (180) days following the termination period. There shall be no restrictions on the Contractor for maintaining or rehiring of staff at any time after a termination event In the event that the County terminates this Agreement, Contractor's recovery against the County shall be limited to that portion of the Agreement Amount earned through the date of termination. The Contractor shall not be entitled to any other or further recovery against Page 2 of 15 Second Amendment to Agreement 418-7404 g O1'C:- the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 16. COMPONENT PARTS OF THIS AGREEMENT. This Agreement consists of the following component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Contractor's Proposal, Insurance Certificate(s), Exhibit A Scope of Services, Exhibit A2 Phase II -B Sea e of Services, Exhibit B Phase 1 Fee and Project Schedule, Exhibit B2 Phase H -B Estimated Business Income Fee Schedule Exhibit C Phase II -B Estimated Facilities Fixed Cost Fee Schedule, Exhibit D Complex Operating Manual, Invitation to Negotiate (ITN) # 18-7407, including Exhibits, Attachments, and subsequent Amendments to this Agreement. 28. ASSIGNMENT. Contractor shall not assign this Agreement or any part thereof, without the prior written consent of the County. Notwithstandin the foregoing, the CglTly hereb consents to the assignment of this Agreement by Contractor to Sports Force Parks Naples LLC or any other entity affiliated with Contractor and formed for purposes of operating the Complex. Any attempt to assign or otherwise transfer this Agreement, or any part herein, without providing advance notice to and obtaining the County's consent, shall be void. If Contractor does, with approval, assign this Agreement or any part thereof, it shall require that its assignee be bound to it and to assume toward Contractor all of the obligations and responsibilities that Contractor has assumed toward the County. 30. TAX MATTERS. The County and the Contractor acknowledge that, a portion of the costs of the Complex were financed with proceeds of certain tax-exempt indebtedness (collectively, the "Bonds and the _County and the Contractor intend for this Agreement to comply in all respects with Revenue Procedure „ 2017-13. Accordingly, and notwithstanding qpy provision of this A eement to the coptrgM the Coqpty and the Contractor agree e as _follows: a. The Cogpty shall continue to exercise a sigqUicant. degree of control over the Complex including, but not limited to, approving the annual budget of the Complex, approving ApY capital expenditures with respect to the Complex, qp roving_M disposition of assets of the Com 1p ex, approving the rates and charges for use of the Complex and. approving the general nature and type of use of the Complcx. - — b. The County shall continue „to the bear the risk of loss_upon damage or destruction of the Complex; provided, however, this shall not in M way reduce or eliminate or adversely impact the Caun , 's ability to seek and be entitled to reimbursement or damages or costs from the Contractor or any other_ early whose actions or inactions may have caused such loss. c. The Contractor shall not take any tax position that is inconsistent with the Contractor's role as a manager or service provider of the Complcx. Without limiting the enerali of the fore oingy sentence the Contractor will not claim an Page 3 of 15 Second Amendment to Agreement # 18-7404 0$0 de reciation or amortization deduction investment tax credit or an deduction for any.payment as rent with respect to the Complex. d. In the event the tax-exempt status of the Bonds is challenged by any federal agency or an nationalrecogLiized bond counsel ex resses the view that the tax-exem t status of the Bonds is in ieopaxdya a result of this Agreement or the operation of the Complex, the County and the Contractor will, to the extent necessary or desirable, renegotiate the terms of this Agreement inog od faith to ensure that the tax-exempt status of the Bonds is not adversel affected. 31. BUSINESS INCOME USE, APPROPRIATION, AND CALCULATION_._ _ The Complex is expected to generate prqammatic revenue or revenue driven by the programmatic aspects of the Com lex. This revenue includes but is not limited to service fees rental fees, usage fees, sponsorships, sales commissions, food & beverage sales, merchandise sales, and other miscellaneous revenues driven -by the programmatic operation of the complex that are outlined in Exhibit B2, Phase 11-B Estimated Business Income Fee Schedule. The Complex will also generate programmatic costs that are defined as costs driven by UneTating the revenues associated with the ro rammatic as ects described above and outlined in Exhibit B2 Phase II -B Estimated Business Income Fee Schedule. These costs include, but are not limited to, Cost_ of Goods Sold (COGS) related to tournament programming,programmiLig, merchandise food & beverage, event operations, ands onsorshi s. The jzross programmatic revenue less the COGS will comprise the business income `Business Income). Business income will be managed, collected recorded re orted and retained by the Contractor, and will remain distinct and separate from any other pLojects or operations of the Contractor. Business Income is considered unrestricted funds and will be used for program cash flow or allowable program costs as detailed in the budget. On a quarterly basis, the Contractor will calculate the Business Income from the Complex less the Ca italReserve Contribution set forth in Section 34 below)and will distribute this Business Income to the County and the Contractor in accordance with the pLgportionate allocation set forth below ("Business Income Appropriation"). The County will first use its share of the Business Income Apropriation to offset the Approved Fixed Costs for the Complex payable by the County to the Contractor pursuant to Section 32 hereof. The calculation of Business Income A ro riation shall be as follows and contribute to the overall Management Fee (as hereinafter defined) of the Contractor: $0 - $1,500,000 1 50% j 50% Should the Business Income exceed $1.5 mullion ($1,500,000) in any givenfiscal year, the County and Contractor may renegotiate the split provision . of the Business Income Page 4 of 15 Second Amendment to Agreement # I8-7404 ApproLpation for the income exceedin $1.5 million throw h a written amendment to the Agreement that is mutually acceptable to, and signed by, both the Copply_ and Contractor. In any ;liven fiscal year should the Business Income be less than 70% of the ap ru owed budget, the County and Contractor may negotiate a written amendment to this Agreement that is mutually acceptable to, and signed by, both the County. and Contractor; provided, however that this rene otiation shall only be a licable after the Cam lex is fally open and operational. In Fiscal Year 2020 if the Business Income is calculated negative, the Contractor may invoice the Coon for the loss and the Coppjy shall reimburse the Contractor for the same upon receipt of a proper invoice. Pants of invoices shall be processed and paid in accordance with the timeframes established in Florida Statutes, §§ 218.73 and 218.74 the "Local Government Prompt Payment Act") and the terms of this Agreement. In subsequent ears there shall be no reimbursement of Business Income loss. During Fiscal Years 2020-2025 of the A rg_eement, the County shall pay the Contractor a fixed corporate services management fee ("the Cog?orate Services Management Fee") in the amount set forth below. Starting in FY 2022, the Corporate Services Management Fee will begin to be phased out in line with the chart below: Fiscal Year Co orate Marra ement Fee Services Reduction Year over Year FY 2020(partial) $115,500 - FY 2021 $350,000 - FY 2022 $245,000 -30% FY 2023 $171,500 -30% FY 2024 $120,050 -30% FY 2025 $60,025 -50% FY 2026 $0 -100% The Contractor's share of the Business Income Appropriation and the Corporate Services Management fee shall hereinafter be collectively referred to as the "Management Fee." If in an fiscal year, the Contractor's share of the Business Income A ro nation lus an portion of the Corporate Services _Management Fee (if any) exceeds $500,000, the remaining portion of the Corporate Services Management Fee for such fiscal year (i.e., any portion of the Co orate Services Management Fee that if paid, would cause the Contractor's total Management Fee for such fiscal year to exceed $500,000) will be waived. - Notwithstanding the foregoing, in the event that the Complex isnot com 1p ete by December 31 2021 the CoMply and Contractor maI negotiate a written amendment to this Agreement that is mutually acceptable to, and si ned by, both the Q unty and Contractor. Page 5 of t5 Second Amendment to Agreement # 18-7404 32. FACILITIES FIXED COSTS SCHEDULE. The Complex is expected to generate fixed costs associated with the baseline operation of the Complex. These costs include, but are not limited to, maintenance and janitorial, full time employee salaries, corporate services, and other general administrative expenses (the "Fixed Costs"). The initial estimates of the Fixed Costs for fiscal vear 2020 and 2021 are outlined in Exhibit C Phase II -B Estimated Facilities Fixed Cost Fee Schedule fas..the same ma be updated from time to time -pursuant to the terms of this Agreement, the "Budgeted Fixed Costs"). The Fixed Costs for the Complex shall not exceed the Budgeted Fixed Costs without the Contractor proyLdjAg justification therefore and obtaining approval of the Board of County Commissioners. The Budgeted Fixed Costs_ and anyother Fixed Costs approved by the County shall be deemed the "Approved Fixed Costs." The Approved Fixed Costs shall be reimbursed by the County to the Contractor monthly upon the provision of a valid invoice and submittal of monthly deliverables report. Payments of invoices shall be processed and paid in accordance with the timeframes established in the Local Government Prompt Payment Act and the terms of this A reement. Notwithstanding -the foregoigg, the Contractor will first offset an Approved Fixed Costs payable by the County against the County's share of the Business Income Appropriation that is available to the Coup.Coppjy on a quarterly. basis pursuant to Section 31 hereof. 33. BUDGET REVIEW AND MODIFICATION. Budgeted Fixed Costs budget will be subject to an annual review and based Won actual costs of the gLeyjous year and the business plan proposed by Contractor. Modifications of any of the budget categories defined in Exhibits B2 or C may only be made if approved in advance by County Manager, or his designee. and if such modifications exceed Fifty Thousand Dollars ($50,000) then it will require an Amendment to this Agreement approved by the Board of County Commissioners. 34. CAPITAL RESERVE. Prior to the quarterly calculation and distribution of the Business Income Appropriation pursuant to Section 31 hereof, the Contractor shall calculate and set aside 5%Q of the Business Income as capital reserves for the Complex (the "Capital Reserve Contribution"). Contractor shall remit_to_the County the Capital Reserve Contribution to be held in trust in a separate capital reserve account for the Complex maintained by the County, and the funds in such account shall be used exclusively for capital repairs or replacements at the Complex. The budget,. schedule, and plan for capital repairs and replacement for the Complexwill be administered by the County with the input of the Contractor. 35. ASSUMPTION CLAUSE. In the event of the termination of this Agreement, the Coup will make best efforts to accommodate any existing events that have an active reservation at the Complex or another County facility. 36. GENERAL OPERATING PROCEDURES. The Contractor shall operate and maintain the facility to the minimum standards outlined in the Complex Operating Manualattached Page 6 of 15 Second Amendment to Agreement # 18-7404 W�, (C' Op, G- hereto as Exhibit D and into orated herein by reference the "Qperating Manual"). The Operating Manual includes, but is not limited to, general hours of operation, food and beverage standards, standard operating procedures for facility and recreational staff, minimum maintenance standards and guidelines, general quality assurance and guality control procedures, guidelines for merchandise and food and beverage sales, standard _workflows forprgramming and reservations, and work methods and purchasing of goods and equipment for the facility. The OperatingLManual will be considered approved by the Board of County Commissioners upon the execution of this Amendment. The CoupT Manager, or his designee, may, at his discretion and with the consent of the Contractor, arnend the minimum standards and procedures in the Com lex Operating Manual based on programming demand. 37. PROJECT PUBLICITY. Any nevus release pertaining to the services performed by the Contractor pigsuant to this AgTeement must recognize the contribution of the QQunty as a funding source and should be coordinated with the County's Communications and Customer Relations Division prior to publication. The Contractor shall recognize the County for its contribution in all promotional materials and at any event or workshop for which County funds are allocated. 38. SUBCONTRACTORS. The Contractor shall be responsible for all work and all expenses required to perform the services set forth in this Agreement, subject to reimbursement from the County Ogsuant to this Agreement. a. The Contractor may, as appropriate and in compliance with applicable laws, subcontract the delivery of the services for the Complex, provided, however, that the Contractor will.be.splely. liable to the subcontractor for all ex eases and liabilities incurred during such subcontract subject to appropriate reimbursement of Contractor pursuant to this Agreement. b. Any and all subcontracts executed for the Complex shall include provisions whereby the Contractor and the subcontractor agree to abide by all local, State and federal laws and indemnify and hold harmless the County consistent with the same provisions required of the Contractor in the Agreement. 39. DATA &_RECORDS MANAGEMENT. The Contractor shall keep and maintain records required to operate and perform services to the Complexx.Upon request from the County the Contractor shall make those records available for inspection. Up on expiration or termination of this Agreement, the Contractor will transfer, at no cost, to the Coup _ all records with reWect to the operation of the Complex by Contractor that are in possession of the Contractor or keep and preserve public records with respect to the operation of the Complex by Contractor during the term of this Agreement.that are require by the Counter to perform the service. If the Contractor transfers all public records to the Page 7 of 15 Second Amendment to Agreement # 18-7404 6� Y County upon expiration or termination of this Agreement, the Contractor shall destroy any duplicate public records that are confidential and exempt from public records disclosure requirements. If the Contractor keeps and preserves public records upon expiration or termination of this Agreement, the Contractor shall mect all a licable requirements for retaining public records. All records stored electronically must be provided to the Coon upon request from the County's custodian of public records in a format compatible with the information technology systems of the County. 40. OPERATIONS. The Contractor shall use point-of-sale OS electronic cash machines or other similar electronic accounting control equip ent for the proper _ control of all a ents. All sales transaction must be accompanied by a receipt to the customer. Dail Register receipts must be maintained and made available upon demand during the term of this Amement:_ All electronic cash equipment must be reviewed and. _approved by the Coun prior to use. All financial records with respect to the Complex are to be retained during, the entire term of this Agreement and for a period of five (5) wears followiM the termination of this Agreement. The financial records described in the previous sentence consist of records documenting specific receipts/revenues collected by Contractor . through cash, checks electronic fund transfers (EFT), credit, and debit cards, or other methods. This may include but is not limited to records such as cash collection records and re orts cash receipt books, cash register tapes, deposit/transfer slips, EFT notices .cred_it and debit card records, receipt ledgers, receipt journal . transactions and vouchers, refund records, bad check records and other accounts receivable and related documentation. The Contractor may sell Any concessions desired as long as such items are permitted under Florida state law and the Contractor has obtained the pLojer licensin tax permits for such sales. Any and all tobacco products are not permitted. 41. FINANCIAL REVIEW, RECORDS, AUDIT. The Contractor shall provide , at its expense, an annual Inde endent review of the Contractor's financial records. The pmose of this review is to substantiate that the County has been pp mpensated in accordance with this Agreement. During the term of this Agreement, the Contractor shall establish and maintain such records as now exist and pM hereafter be prescribed by the County in the future to provide evidence that all terms of this Agreement have been and are being observed. The Contractor Grants to the Coup , r the right and authority to audit all records, documents, and books pertaining to the Complex operation. Such audit will be conducted at a frequency determined by the County and communicated to the Contractor. The Contractor agrees to provide materials for the audit at the place dedwate_d_by the County within three () business days after the County's notice to do so is received by Contractor, all at no cost to the County. Page 8 of 15 Second Amendment to Agreement # 18-7404 All other terms and conditions shall remain in force. Page 9 of 15 Second Amendment to Agreement # 18-7404 IN WITNESS WHEREOF, the Parties have executed this Amendment on the elate and year first written about by an authorized person or agent. ATTEST: CRYSTAL KINZEL, Clerk of Courts and Comptroller , Deputy Clerk con tr 's Firs Hess: By: ��sl!�, I,' (� r - ll�. � �T Print Name Contractor's Second Witness: By: Print Name Approved as to form and legality: Scott R. Teach Deputy County Attorney BOARD OF COUNTY COMMISSIONERS COLLIER COUNTY, FLORIDA Burt L. Saunders, Chairman CONTRACTOR: Sports Fields, Inc., of GA d/b/a Sports Fields, Inc. By: " Page 10 o1 15 Second Amendment to Agreement 418-7404 04 0 ` NO EXHIBIT A2 PHASE II -B SCOPE OF SERVICES ORGANIZATION: Sports Fields, Inc. PROJECT: Paradise Coast Sports Complex OBJECTIVE: Project Administration Performance Criteria The Contractor shall provide the supporting documentation to substantiate the following activities for reimbursement: Deliverable 1: Maintain staff which shall be comprised of a General Manager, Assistant General Manager, (2) Sports Managers, Hospitality Manager, Events Manager, Maintenance Manager, Superintendent, and two (2) Local Use Coordinators based on the compensation model included in the COMPLEX Operating Manual. Progress and detail of this deliverable will be evidenced by providing the County with a monthly payment record, including a direct deposit transaction detail report for each employee receiving payment during the period. All such monthly records/reports shall be provided to the County by the close of business no later than five (5) days after the end of each month. Deliverable 2: Provide a monthly report of all receipts to support the expenses being submitted for reimbursement and a transaction detail report. All such monthly records/reports shall be provided to the County by the close of business no later than five (5) days after the end of each month. Deliverable 3: Maintain and update a search engine optimized website and social media accounts which highlight the COMPLEX, Collier County, and Paradise Coast region. Monthly, the Contractor will provide an analytics report for the period along with Deliverables 1 and 2. All such monthly records/reports shall be provided to the County by the close of business no later than five (5) days after the end of each month. Deliverable 4: Quarterly review of the Complex including the events held at the Complex during the quarter, a look ahead to the next quarter, and a profit and loss statement. This profit and loss statement will calculate the quarterly remittances to the County. This report will be prepared and submitted within 30 days of the conclusion of the quarter. Each quarterly report will be presented to the Tourist Development Council at the next available meeting. Deliverable 5: Development and submission of a preliminary annual budget for the following fiscal year by May 1 of each year for review for inclusion in the County budget process. Deliverable 6: Submittal of an annual business plan for the Complex by October 31 after the closing of each fiscal year. The annual report shall include a year-end review of the concluding year and goals, and also outline the budget, and strategy for the upcoming fiscal year. The annual business plan will be presented to the Tourist Development Council and Board of County Commissioners at the next available meeting. Page 11 of 15 Second Amendment to Agreement # 18-7404 EXHIBIT B2 - PHASE 11-11 ESTIMATED BUSINESS INCOME FEE SCHEDULE Page 12 of 15 Second Amendment to Agreement # 18-7404 gas ;C Xo FY 20 Mid -Year Full FY 20-21 Income Event Income Tournament Fees $ 62,200.00 $ 383,750.00 Event Retail $ 4,240.00 $ 40,390.00 Event F&B $ 65,450.00 $ 328,550.00 Event Hotel $ 3,950.00 $ 90,300.00 Event Gate $ 11,530.00 $ 80,570.00 Total Tournament Income $ 147,370.00 $ 928,075.00 Great LawnlLocal Use Event Fees $ 1,250.00 $ 15,550.00 Rental Revenue $ 10,860.00 $ 39,780.00 Food & Beverage $ 5,950.00 $ 33,115.00 Total Local Income $ 18,060.00 $ 88,445.00 Other Income Sponsorship $ 35,000.00 $ 180,000.00 Discounts $ (1,720.36) $ (3,553.58) Refunds $ (3,877.50) $ (12,465.00) Total Income $ 194,832.14 $ 1,180,501..42 Cost of Goods Sold $ - $ - Game Support $ 32,400.00 $ 151,200.00 Retail Costs $ 2,035.20 $ 19,387.20 Food Cost $ 28,560.00 $ 144,666.00 Hotel Costs $ 395.00 $ 9,481.50 Partner Split $ 15,720.00 $ 54,060.00 Marketing, Sales, Accounting, HR $ 100,000.00 $ 240,000.00 Part -Time Staff $ 67,948.56 $ 257,569.55 Taxes $ 13,589.71 $ 51,513.91 Sponsorship COGS $ 7,000.00 $ 18,000.00 Event COGS $ 375.00 $ 4,665.00 Total COGs $ 268,023.47 $ 950,543.16 Business Income $ (73,1.91.33) $ 229,958.26 Page 12 of 15 Second Amendment to Agreement # 18-7404 gas ;C Xo EXHIBIT C PHASE II -B ESTIMATED FACILITIES FIXED COST FEE SCHEDULE Page 13 of 15 Second Amendment to Agreement 418-'7404 I FY 20 Mid -Year Full FY 20-21 $ - $ All Other Expenses $ - $ - Auto Expense $ 1,000-00 $ 2,400.00 Background Checks $ 2,750.00 $ 3,000.00 Bank Charges $ 1,250.00 $ 3,000.00 Computer Expense $ 1,500.00 $ 3,600.00 Contract Labor $ 10,000.00 $ 24,000.00 Copier/Printer/Scanner $ 1,500.00 $ 3,600.00 Courier $ 500.00 $ 1,200.00 Cred Card Fees $ 14,500.00 $ 70,000.00 Events-Fanare $ 15,000.00 $ 36,000.00 Medical Expense $ 962.27 $ 2,162.37 Minor Equipment $ 15,000.00 $ 36,000.00 Miscellaneous Expense $ 1,500.00 $ 3,600.00 Office Expense $ 5,000.00 $ 12,000.00 POS/Revel Hosting $ 8,500.00 $ 20,400.00 Postage & Delivery $ 7,300.00 $ 10,700.00 Professional Fees $ 95.00 $ 255.00 Staff/Team Equipment $ 1,100.00 $ 16,300.00 Taxes and Licenses $ 2,000.00 $ 2,000.00 Trash Pickup $ 12,573.83 $ 18,045.00 Weather Detection $ 3,000.00 $ 7,200.00 Total All Other Expenses $ 105,031.10 $ 275,462.37 Insurance $ 62,500.00 $ 150,000.00 Maintenance $ - $ - Maintenance - Fields $ 44,000.00 $ 146,000.00 Repairs & Maintenance $ 30,000.00 $ 57,000.00 Supplies $ 25,500.00 $ 24,500.00 Maintenance Salaries Full Time $ 48,653.85 $ 110,57692 Maintenance Salaries Part Time $ 72,000.00 $ 195,000.00 Page 13 of 15 Second Amendment to Agreement 418-'7404 I Taxes $ 12,065.38 $ 30,557.69 Insurance -Health $ 7,298.08 $ 16,586.54 Retirement Contributions $ 2,432.69 $ 5,528.85 Total Maintenance $ 241,950.00 $ 585,750.00 Payroll $ - $ - Salary Full Time $ 203,923.08 $ 482,000.00 Great Lawn/Fitness Staff $ 67,725.00 $ 162,540.00 Taxes $ 27,164.81 $ 64,454.00 Insurance -Health $ 30,588.46 $ 72,300.00 Retirement Contributions $ 2,022.30 $ 4,789.82 Payroll Expenses $ 516.25 $ 723.75 Total Payroll $ 331,939.90 $ 786,807.57 Travel Entertainment $ - $ - Meals $ 1,200.00 $ 2,880.00 Airline/Airport Parking $ 7,500.00 $ 18,000.00 Hotels/Lodging $ 3,500.00 $ 8,400.00 Rental Car/C abs/Rideshare $ 2,500.00 $ 6,000.00 Total Travel $ 14,700.00 $ 35,280.00 Total Expenses $ 841,121.00 $ 1,998,299.94 Net Income $ (914,312.33) $ (1,768,341.68) Business Income Split $ (73,191.33) $ 114,979.13 Management Fee $ 115,500.00 $ 350,000.00 Page 14 of 15 Second Amendment to Agreement # 18-7404 EXHIBIT D COMPLEX OPERATING MANUAL Page 15 of 15 Second Amendment to Agreement # 18-7404 SPORTS. FAMILY. FUN. STANDARD OPERATIONS MANUAL ' OPERATIONS MANUAL " Operations Manual Table of Content Cash Controls Opening & Closing Checklist Ticket Office Open & Closing Checklist Facility Opening & Closing Checklist Food & Beverage Opening & Closing Checklist Retail Opening and Closing Checklist CTTA Opening and Closing Checklist First Aid Opening & Closing Checklist Guest Services Reserved Parking Phone Answering Outside Food & Drink Cooler Policy Pets Tobacco Tournament Checklist Ambassador Program Filler -Add Team SOP Phone Script for Tournament Registration Mail Chimp Inclement Weather Policy Weather Refund Policy Birth Certificates Cleats Post Tournament Reporting 43 Deposit/Sponsorship/Payments Payable Vendor Invoice Creation Process Vendor Invoice Creation Process Lost and Found Cash Handling Policy with Weighing Employee Break Policy Force All -Stars Force All Stars Volunteer Description Force All Stars Handbook Force All Stars Kickball Quick Reference Force All Stars Baseball Quick Reference pg. 2 ' OPERATIONS MANUAL " Food & Beverage Operations Sales & Marketing Human Resources/Legal/Safety/PR Finance & Accounting Inventory How to Heat Press Product Ordering, Receiving, Reports Guide Pre -Sales Process Inventory First Aid Incident & Injury Policy Medical Protocol Emergency Call List Emergency Preparedness Ice/Snow Severe Wind/Tornados Lightning Hurricanes Earthquakes Tsunamis Fire Terrorism Bomb Threat Hazardous Materials/Chemical Spills Gas Leak Civil Disturbance Explosion Electrical Failure Water Leaks/Flood Burglary Robbery Active Shooter Code Adam (Missing Child) Urgent vs. Potential Human Resources Revel POS Quick Reference Guide Employee Scheduling Guide Process New Hire Paperwork Checklist pg. 3 102 137 SPORTS FORE PARKS - 156 Schedule Request Form Expense Report Reimbursement Form Injury Report Form Coin Order Form Incident Report Lost and Found Log Manual till Balance Form Safe Count Log Cash Control Opening Addendum: Paradise Coast Sports Complex powered by Sports Force Parks 167 Parental Waiver Year 1 Staffing 170 Staff Expectations by Position 172 Customer Relations Management 190 Purchasing Policies 192 Facility Hours 196 Field Rental Rates 199 Event Event Term S Other pg. 4 CCA �wOPERATIONS MANUAL OPENING/CLOSING pg. 5 LTs FoRQE R R R OPERATIONS MANUAL CASH CONTROLS OPENING & CLOSING CHECKLIST Opening Date: Opening Manager: o Safe Count: • Verify the petty cash/coins are at & o Drawers: • Verify tills are at correct amount labeled on the till drawer • Fill out the Safe Count Sheet, along with using the weighing machine, print and initial o If till is +/-, investigate and report on Safe Count Sheet o Ensure tills are labeled with their destination. Take all needed tills to proper location with envelope for receipts, and receipt paper if needed o Open registers at amount in each till • After researching why, the till is +/-, open register at the exact amount reflected in till o Check deposit for small deposits from previous day o Combine all small deposits to create a collective deposit (large deposit in colored -top bag) • Add all receipt summaries from small deposit bags to determine the total before counting the collective, large deposit o Always count deposit with another staff member o If no discrepancies, fill out one deposit slip including the bag number and initials at the bottom of the slip. o Place all currency into large deposit bag, along with white copy of the deposit bag- keep the carbon copy o Seal bag, and fill out date, bank, company, amount in bag o Fill out the deposit log in the black binder o Drop deposit into safe, verify safe is locked o Attach carbon copy to the receipt summaries, and to adding machine tape of deposit count. Place into the file for the current day Notes: L'1�0 RKSR�E OPERATIONS MANUAL CASH CONTROLS OPENING & CLOSING CHECKLIST CONT'D Closing Date: Closing Manager: o Count each till at its register • Login> Settings> Tills> Till Drawer 1> open Cash Drawer> Checkout> Counb Done> Print Summary> Submit • ** If any discrepancies, recount, investigate potential issue, close register as is** o Retrieve all receipts: Credit/ Returns/ Voids/ Cash Counts- Take back to safe room and place in current days file o Create individual deposits from tills and place into small bags with white toppers o Balance tills to amount labeled on drawer o Recount each till using the weighing machine to verify correct deposit was removed and till is at the correct starting amount o If till is +/-, still balance till to the labeled amount making the deposit +/ . o Print and initial receipt o Fill out bag with date, location, amount and initials. Seal bag with currency and summary receipt o Drop deposits into safe o Put tills back into safe o Complete the Safe Count Form -Filling out completely o File all forms Into current day file o Verify Safe is closed and locked Notes: pg. 7 SPORTS FORE I • • , , PARKS FOM CONTROLS OPENING & CLOSING CHECKLIST CONT'D To ensure proper handling of cash flow within Sports Force Parks Full-time Staff o Creating a safe environment for conducting safe counts and prepping and closing tills for the business o Follow procedure for completing a safe count and setting tills o Following rotations for transporting tills for safety, and efficiency Lead or Additional Full-time Staff o Assisting full-time staff in safe counts o Assisting with transportation of tills Opening o A part-time team member is permitted to be in the safe room accompanied by a full-time staff member o The door must remain closed for the entire duration of the safe being opened o The safe must be counted each time cash is being added or removed from the safe o Total cash in the safe is the tills and the safe cash o Using the weighing machine, weigh the tills and the petty cash - Print the count from the weighing machine, initial the bottom, and staple to the Safe Count Form o Complete the Safe Count Form o Only transport tills needed for that day- • Transport tills in sealed green bag • Two employees must be present in order to transport tills • Transporting tills order: • Ticket office> mobiles then is a sequential order to be as efficient as possible • Upon leaving each location, lock the location if staff is not present to remain ' P OPERATIONS MANUAL CASH CONTROLS OPENING & CLOSING CHECKLIST CONT'D Closing Location Deposits o When a specific location closes, a member of full-time staff and another staff member will shut down the location o The full-time staff member will close out the tills with the other staff member completes closing procedures o The full-time staff member will verify the till is as the correct amount provided by Revel o After closing procedures have been finished, the two staff members will lock the location, and take the till in a green sealed bag back to the safe room o The full-time staff member will balance the till to $300/$500 and complete a small deposit • Use the weighing machine to verify that the cash till is at the amount labeled on the till drawer • Print the count, initial, and place into the till drawer o The small deposit with the receipt from Revel will go into a small white bag, sealed and then dropped into the safe o Repeat these steps for all tills Final Deposit o Final deposit is to be created the following day o Two full-time staff members will create the final deposit o One staff member will collect all the small deposit bags and combine them, then begin weighing the depo o The other staff member will collect all receipts from the small deposit bags and total them together o Once the first staff member determines the amount of currency, they will tell the second member if that is the amount represented by all the receipts • If the totals do not match, the full-time staff members will switch roles and repeat the counting process • If they still do not agree on a total, they should investigate the receipts and other areas where currency may have been missed • i.e. Reweigh the entire safe • If problem still occurs, consult General Manager o Create a large deposit with a colored top o Fill out deposit slip, add initials and bag number at the bottom of the deposit slip o Place top deposit slip into the deposit bag and seal. o Attach carbon copy to the receipts from the small deposit bags and file with the current day folder *Retain: in compliance with Florida Statutes, Chapter 119, the Florida Public Records Law and Rule 1 B - 24.003(1)(a), Florida Administrative Code, the General records Schedule. Elam OPERATIONS MANUAL CASH CONTROLS OPENING & CLOSING CHECKLIST CONT'D M isc. Safe Drop Throughout the Day At times there will be too much money in the till to safely manage the drawer. Follow the appropriate steps as outlined: o A lead or full-time staff member will perform safe drop o It is required to have two people present to perform safe drops o Log into register, open the cash drawer, and take out the over flowing money o Take money to the safe room and weigh the money, print the count, initial, and place into s small deposit bag o Log back into register, and select current till o Select cash drop o Enter in the total amount that was removed from till o Shut register drawer when it opens o File receipt with daily paperwork Change Throughout the Day o Team members will notify a full-time staff member o The full-time staff member will complete a paid out to accommodate for the change needed • Tills, Paid Out, Enter the amount being removed o Take cash in a money bag and retrieve from safe o Complete paid in and put the change into the till ..E SPORTS "' -RRS OPERATIONS MANUAL TICKET OFFICE OPENING & CLOSING CHECKLIST Opening Date: Opening Team Member: o Clean and dry all counter tops, inside and outside o Clear all spider webs o Fill all wristbands filled with correct color for day and event confirmed o Extra Receipt tape o Fill brochures Notes: Closing Date: Closing Team Member: o Clean off all counters o Remove trash and replace bag o Lock all windows o Fill all wristbands with correct color for following day confirmed o Fill brochures Notes: PORTS FORSE . PARKS_=-� OPERATIONS MANUAL FACILITY OPENING & CLOSING CHECKLIST Opening Date: Opening Team Member: o A -frames out with proper information displayed o Snap frame has correct sign displayed (by Tournament Central) o Cobwebs cleaned off front of park building and benches o Ticket office outdoor counter clean o Music playing o Tills set at each location o Tournament Central prepped and ready o Tourney Machine on TVs o CTTA open and product displayed, heat presses and lights on o Retail ready to open, lights and TVs on (ESPN) o Promenade ready- rocking chairs, yard games, TVs, etc. o Tent rentals set up o Reserved Parking tent set up and staffed o Service gate tent set up and staffed o Officials Room unlocked o Officials cart at officials lounge unlocked o Employee breakroom unlocked o Attractions hours posted o Confirm Attractions inspections are completed, binder filled out properly (before they open) Notes: SPORTS FORE -RKY OPERATIONS MANUAL FACILITY OPENING & CLOSING CHECKLIST CONT'D Closing Date: Closing Team Member: o Sky Bounce door locked & equipment put away o Ticket shack window locked, trash out, door locked o Sky Trail gate locked & equipment put away o Promenade cleaned up- chairs away, yard games put away, TVs off, lights under concessions off, bathrooms checked o Locker Room checklist completed, racks inside, TVs off, doors locked o A checklist completed, breakers off, door and windows locked o Tent rentals put away o A -frames pulled in o Snap frame flipped to CLOSED o Speakers inside, charging o Laptop charging o Tills/ deposits completed & safe count form completed o Ticket office windows locked o Tournament Central doors locked o Lights off in park o Lights off in building o All guests/ employees out of facility o Gate secured Notes: pg. 13 \CAF> SQORTS FORCE PARRG ft oft. OPERATIONS MANUAL FOOD & BEVERAGES OPENING & CLOSING CHECKLIST Opening Date: Opening Team Member: o Turn on lights o Refresh and login to all POS stations o Check receipt paper in printers, refill if necessary o Confirm till count in each register o Check each station and refill any station as necessary o Wipe down all counters and service areas o Sweep all floors o Turn on all digital menu boards, inside and outside o All POS merchandise is stocked, clean, and organized Notes: Closing Date: Closing Team Member: o Turn off lights o Check receipt paper in printers, refill if necessary o Check each station and refill any station as necessary o Wipe down all counters and service areas o Wipe down all food service equipment and back splashes o Ensure all food products have been properly labeled, dated, and stored o Wash and sanitize all dishes o Sweep all floors o Remove all trash o Refer to cash handling procedures for closing out all POS stations. Notes: pg. 14Ch<) SpOWS FORE PRRKS , -- OPERATIONS MANUAL RETAIL OPENING & CLOSING CHECKLIST Opening Date: Opening Team Member: Notes: Closing Date: Notes: pg. 15 o Clean and dry all counters o Clean all windows clean- inside and outside o Clean all mirrors o Sweep floors swept- including under racks o Organize all apparel by gender/ style/ colors/ size o Organize all other merchandise/ displayed neatly o Make sure the SFP shopping bag mount is full o Push out and lock wheels on all racks o Dust shelves o Be aware of item of the day _ o Turn on all TVs — inside and outside to sports channels o Make sure hangers are kept neat throughout entire shift o Clean and organize candy area Closing Team Member: o Sweep carpet o Sweep floors o Clean and organize all counters- top and bottom o Candy filled o Clean and wipe down candy fixtures o Clean Powder drop o Have extra receipt tape on hand o Make sure hangers neat and organized o Swiffer (wet) as needed o Pull in racks & leave wheels unlocked o Organize all apparel by gender/ style/ color/ size o Organize all other merchandise/ displayed neatly o Remove all trash & replace the bags o Turn off all TVs — inside and outsider L TS FORgE RRIRS _y OPERATIONS MANUAL CUSTOM THREADS TOURNAMENT APPAREL OPENING & CLOSING CHECKLIST Opening Date: Opening Team Member: o Turn on heat presses to correct temp — o Goof proof 360, Stretch Litho 280 o Clean counters and keep free of clutter o Sweep floors - including under shelves o Organize all apparel by gender/ style/ color/ size o Roll shirts in totes o Organize other merchandise o Make sure the SFP shopping bag mount is full o Display apparel o Stock order forms and have working pens available o Ensure pricing display is visible for guests o Post hours Notes: Closing Date: Closing Team Member: o Clean counters - free of clutter and trash o Turn off all heat presses and all other machines o Stock extra receipt tape o Pull in all displays o Organize all apparel by gender/ style/ color/ size o Neatly roll all shirts o Sweep floor- including under shelves o Remove trash and replace bags o List any additional items needed Notes: pg. 16 C Polo SPORTS FSR�� PARKS OPERATIONS MANUAL FIRST AID OPENING & CLOSING Opening Date: Opening Team Member: o Clock in at Tournament Central o Retrieve First Aid/Medic Keys o Open First Aid room o Check to make sure ice is stocked o Check AED for proper charge o Ensure First Aid travel bag is stocked and ready for the day o Procure First Aid cart Notes: During Shift o Expiration Date Check of all medical products o Inventory Check Notes: pg. 17 SPORTS FORCE PFIRRS --- OPERATIONS MANUAL FIRST AID OPENING & CLOSING CHECKLIST CONT'D Closing Date: Closing Team Member: o Ensure all incident/injury reports are filed appropriately o Clean and organize the First Aid room o Clean First Aid cart o Dump any excess ice from cooler o Secure Trash and take to dumpster area o Lock room and return keys to Tournament Central o Clock out for the day o Sky Bounce door locked; equipment put away o Ticket shack window locked, take trash out, door locked o Sky Trail gate locked; equipment put away o Promenade cleaned up • chairs away, yard games put away, TVs off, lights under concessions off, bathrooms checked o Locker Room checklist completed, racks inside, TVs off, doors locked o CTTA checklist completed, breakers off, door and windows locked o Tent rentals put away o A -frames pulled in o Snap frame flipped to CLOSED o Speakers inside and charging o Laptop charging o Tills/ deposits completed; safe count form completed o Ticket office windows locked o Tournament Central doors locked o Lights off in park o Lights off in building o All guests/ employees out of facility o Gate secured Notes: AWOPERATIONS MANUAL GUEST SERVICES SP006-FORCE PARRS OPERATIONS MANUAL RESERVED PARKING CHECKLIST Opening Date: Opening Team Member: o Obtain key, unlock parking barricades located in the parking lot o Store Chain with barricades in parking lot o Set up barricades (w/ secured weights) o Distribute parking cones and A -frames (w/ secured weights) on drive leading up to Reserved Parking. • Make sure arrows are pointing in the right direction o Set up parking attendant's tent on right side of the drive into the parking lot (w/ secured weights, attach sides if appropriate) o Set up tent in proper location o Obtain parking clipboard from MOD or Event Coordinator o Prep parking clip board • Prep finalized sheet • Start-up cash in money apron • Mobile POS charged and ready • Parking Passes w/ proper expiration date Notes: Closing Date: Closing Team Member: o Tear down parking lots, place weights, cones & A -frames inside on barricades in first parking spot to the left in reserved parking lot o Chain all barricades, cones & A -frames together through openings. o Lock and return key to MOD or events coordinator o Store parking tents behind tournament central o Collect clipboard from staff member o Verify remaining parking spaces match remaining tags o Deposit start-up cash and sales cash into petty cash drawer Notes: pg. 20 0 Qt ' OPERATIONS MANUAL RESERVED PARKING CONT'D Once Reserved Parking is logged and ready to go for start of event: o Parking Attendants take parking bin and parking clipboard out to event parking area • Weather permitting, parking jackets are available in Safe room • The Parking Bin and Clipboard will be located in the Events Coordinators Office o Set-up barriers in designated areas to create the Reserved Parking zone o Set-up white cones and directional A -frame signage leading from the Cleveland Road Entrance towards the Reserved Parking area o Set-up 5x5 parking tent in Sports Force Parks Main Entrance, towards Cleveland Road o Parking will open 30 minutes prior to gates open, arrival time for employees is 30 minutes prior to parking open Once set-up is complete there will be 2 parking attendants. One will help direct cars to proper parking spots, the other will check guests in as they arrive: o When a guest arrives, ask them for their name and to present the confirmation email, which they should have printed or may show you digitally on their electronic device • If everything is in order, place a check mark in the "Checked -in" column, hand them their parking tag and explain that they may now come and go as they please for the remainder of the event. Remind them to leave the parking tag hung in plain sight • If they did not make a reservation, but wish to purchase one they may do so, only if extra spots remain. Collect the proper payment from them, record the Purchaser First and Last Name, a contact email, place a check mark in the Checked -in column, hand them their parking pass, and explain rules and regulations. Leave the Order Number column blank on sheet, the car is good to go • If they do not have proof of reservation, but their name is on the list, please make note of this on any extra space on the page, give them a parking tag, and allow them to enter • If they claim to have a reservation and insist that they have paid for a spot, but cannot show proof and their name is not on the list please notify the MOD or the Events Coordinator to resolve this issue, have vehicle pull to the side so that you can further assist other vehicles o Second parking attendant will also make occasional trips around the lot to ensure parking tags are displayed in window areas • If no tag is displayed, please keep track of that vehicle, when owner returns have them display tag o Once all tags are sold, both attendants will help cars come and go into Reserved Parking throughout the event pg. 21 0 ' OPERATIONS MANUAL RESERVED PARKING CONT'D • Help guide and instruct other cars that Reserved Parking is sold out, then direct them where to go for free parking At the Conclusion of Day: If there unclaimed or unsold parking tags, return them to the parking bin • Return all parking cash directly to MOD or Events Coordinator • Manager on Duty or Events Coordinator will pull parking list to double check that all pre - purchases have checked -in and to tabulate in-person/day-of purchases • If there are no remaining tags to be claimed or purchased, parking clipboard pack and bin can stay inside for the remainder of the event, individuals need only check-in once Tear -down parking tent, cones, and barriers. Return to proper storage Starting Day 2 and remainder of tournament: pg. 22 Set-up parking tent, cones, and barriers Get parking bin, parking wands, and if necessary starting cash, cash aprons, and clipboard • If there are parking spaces still available, unsold and unclaimed tags will need to be taken to the parking check-in for the remainder of the tournament. This will happen until all spots are sold. The same parking list will then be left in the clipboard so that the same in-person procedures can take place throughout the event • Starting cash will need to be rebalanced at the end of the evening and prepped for the next day Guests need not check-in twice. If their tag is displayed in their window, wave them through • If you cannot see tag, please ask them to present it before entering, then ask them to clearly display it in their vehicle throughout the day • If they do not have a pass and Reserved Parking is full, direct them to the free parking in other areas of the facility Parking attendant will also make occasional trips around the lot to ensure parking tags are displayed in window areas 0 A' WOPERATIONS MANUAL VALET PARKING Help guide and instruct other cars that Reserved Parking is sold out, then direct them where to go for free parking At the Conclusion of Day: o If there unclaimed or unsold parking tags, return them to the parking bin • Return all parking cash directly to MOD or Events Coordinator • Manager on Duty or Events Coordinator will pull parking list to double check that all pre - purchases have checked -in and to tabulate in-person/day-of purchases • If there are no remaining tags to be claimed or purchased, parking clipboard pack and bin can stay inside for the remainder of the event, individuals need only check-in once o Tear -down parking tent, cones, and barriers. Return to proper storage Starting Day 2 and remainder of tournament: o Set-up parking tent, cones, and barriers o Get parking bin, parking wands, and if necessary starting cash, cash aprons, and clipboard • If there are parking spaces still available, unsold and unclaimed tags will need to be taken to the parking check-in for the remainder of the tournament. This will happen until all spots are sold. The same parking list will then be left in the clipboard so that the same in-person procedures can take place throughout the event • Starting cash will need to be rebalanced at the end of the evening and prepped for the next day o Guests need not check-in twice. If their tag is displayed in their window, wave them through • If you cannot see tag, please ask them to present it before entering, then ask them to clearly display it in their vehicle throughout the day • If they do not have a pass and Reserved Parking is full, direct them to the free parking in other areas of the facility o Parking attendant will also make occasional trips around the lot to ensure parking tags are displayed in window areas pg. 23 Spu ffl FORE OPERATIONS PRRK5 -� PHONE ANSWERING As this may be the first contact the caller has with Sports Force Parks, it is important to make a positive and professional first impression. Key points to keep in mind as you answer the phone: o This is a touch point for our company and our brand o Always answer with a smile, kind tone, and remain courteous at all times o Always answer any work-related phone call on your cell phone with the same professionalism SCRIPT FOR ANSWERING PHONES Answering phone call at Sports Force Parks _your park name o "Good morning/afternoon, this is _insert name_ with Sports Force Park ---your park name . How may I help you?" Answering work related phone call on your cell phone o Hello, this is how may I help you? pg. 24 i ' I ' OPERATIONS MANUAL FACILITY RULES: Sports Force Parks Rules are established and enforced to help ensure guest safety while participating in events at our facilities. It is each Team Member's responsibility to help enforce the rules and address any violations appropriately and immediately. Sports Force Park's team members reserve the right to refuse service to any participant and/or spectator who violates any policy, procedure or engages in any verbal and/or physical abuse of the Sports Complex or its team members. UNAUTHORIZED USERS WILL BE ASKED TO LEAVE. OUTSIDE FOOD & BEVERAGE NO unauthorized outside food or beverage is allowed on property at Sports Force Parks. Approved single bottles of water and sports drinks for athletes are acceptable. COOLER POLICY o Only coolers with ice are permitted (they may have their towels in there) o Permitted items besides ice are: medications, baby food/formula o Any other item will need to be kept in vehicle o All coolers, wagons, strollers, and buggies will be checked for content Controlling o Check point for all coolers, wagons, strollers, and buggies o Front gate leads will mention that they must get the above checked o Need strong personality at gates to conduct checks o Preferred verbiage to use: "Sports Force Parks have a no outside food or beverage policy. While you are allowed to bring in a cooler with ice, you are not permitted to bring in cases of beverages. Please leave cases of beverages, and other items in your vehicle". PET POLICY NO PETS, ONLY Service animals are allowed on property at Sports Force Parks TOBACCO POLICY Smoking and other tobacco products, including d -cigarettes, are allowed ONLY in designated smoking areas pg. 25 gpoof5 FORE PHRRS =4 TOURNAMENTS p9. 26 a LP TS FOR ARRS MANAGER'S TOURNAMENT CHECKLIST To ensure coordinators collect all of the necessary information for a smooth team check-in prior to the tournament, please refer to the Manager's Checklist of information below. MANAGER'S CHECKLIST o Tournament Payment via LeagueApps o Hotel booking (if non -local) o Team Roster through LeagueApps account (SFP tournaments) or through our Tournament Partner o Insurance Certificate with 3 entities listed as "Additional Insured", NOT NAMED INSURED o IE Sample for Vicksburg: Sports Force Parks on the Mississippi • Sports Force Parks Vicksburg, LLC • Sports Fields, Inc. • City of Vicksburg, MS o Parental Waiver through DocuSign o Coaches are required to have player Birth Certificates on site during tournament but ARE NOT required to send them to us. pg. 27 SpORT5 FORE PRRK5= OPERATIONS MANUAL AMBASSADOR PROGRAM Ambassador Reference Ambassadors are team coaches who help us spread the word about the power of Sports Force Parks. These accomplished men and women use their voice to spread a positive message about our facilities and identify and recruit teams, assisting SRP to ensure each tournament is a success. Who: SFP Sports Coordinators, identify contacts who you think would be good coaches to ask to be part of the SFP Ambassador Program. Reach out to those coaches Goal: At least four coaches per sport Sports: Baseball, Soccer, Softball and Lacrosse What Ambassadors Receive: o Provide Wind Shirts with SFP logo with "Ambassador" on them o At Coaches Conventions or at some other time during the year giveaway the SFP Coach/Ambassador of the Year Award per sport. o If/When possible take them out to dinner. Expectations: Be our cheerleaders, talk up the park, get other teams to sign up for tournaments Incentives: New Teams Only (Teams that have not played in a tournament at SFP) 5 to 9 Teams = 50% off one weekend tournament fee for their team 10+ Teams = 100% off one weekend tournament fee for their team 0 imOPERATIONS MANUAL FILLER -ADD TEAM SOP Procuring Filler/ Add teams for TOURNAMENTS when the need arise to replace or fill a bracket for competitive and/or tournament experience Sports Coordinator When the need arises to fill/add teams for scheduled tournament: o A team drops out of tournament after paying their deposit which is forfeited o At a predetermined date (outlines based on seasonality) the need exists to fill a bracket to create competitive balance Filler/ Add Team Action Steps If team drops out and does not receive a refund of their deposit o We exhaust the wait list teams first They are offered to play at full price • Offer minus the $35000 deposit • Partner with Sales team or GM about other solutions o Fill with a local* team as price to cover game costs (Officials, Awards and Balls) at a cost of $25000 Work the list to give all filler/add teams that we have a relationship with, ample opportunity to play i.e. When a team accepts the filler/add spot, they would be the last team called the next time an presents itself. Can always contact younger teams that may want to play up an age group if all other solutions are exhausted. May have a competitive team looking for a challenge to compete at a higher level of play. Filler/ Add Team Action Steps If we need teams to balance a bracket o At predetermined date (2, 3 or 4 weeks out), or at the direction of the Sales team or GM, we reach out to the network of local* coaches o Fill with a local* team as price to cover game costs (Officials, Awards and Balls) at a cost of $25000 *Local is considered within a 60 -mile radius- or those who would not need hotels* pg. 29 �c ReP OPERATIONS MANUAL PHONE SCRIPT FOR TOURNAMENT REGISTRATION ASSISTANCE To ensure team coordinators are consistent with phone calls to coaches regarding their registration and team manager's check list Team Coordinator o Reach out to teams when missing parts of the manager's check list o Create list of missing pieces of manager's check list o Verify teams have secured their lodging through Traveling Teams Phone Call Script o Initial Call- Leave a Message Hello, this is with Sports Force Parks (your location). I am following up on your registration for the with us this season. I want to make sure your planning and preparation goes smoothly. Feel free to give me a call back at ext. when you have a minute and we can go over everything. Thanks for your time, and we look forward to hosting your team this season! o Initial Call- Speaking with Coach Hello, this is with Sports Force Parks _your park location_. I am following up on your registration for the with us this season. I want to make sure your planning and preparation goes smoothly. There are a few pieces we need to complete your managers checklist before arriving to Sports Force Parks (your location). The documents we need are and • Explain any documents they have questions regarding. • If they have not booked hotels, speak about booking with Traveling Teams before rooms sell out. If you have any other questions, please feel free to give us a call. Thanks for your time, we look forward to having your team this season. pg. 30 OPERATIONS MANUAL " PHONE SCRIPT FOR TOURNAMENT REGISTRATION ASSISTANCE CONT'D Missing pieces of Manager's Check List Be familiar with the manager's check list that needs to be submitted before teams arrive Have list created before initial call so team can be notified in one phone call • Tournament Payment via LeagueApps • Hotel booking (if non -local) • Team Roster through LeagueApps account (SFP tournaments) or through our Tournament Partner o Insurance Certificate with 3 entities listed as "Additional Insured", NOT NAMED INSURED • Sports Force Parks (your laoctaion). • Sports Fields, Inc. • Other entities based on location. o Parental Waiver through DocuSign or park specific online program. pg. 31 0110 A' WOPERATIONS MANUAL MAIL CHIMP Sports Force Parks utilizes Mail Chimp to distribute mass emails. Please utilize the following instructions for compiling the emails. Amenities and Event Coordinators o Every Thursday, email blasts will be sent out to parents o Coordinators will download appropriate data from DocuSign and create/edit Lists in MailChimp o Existing templates will be utilized to send email blasts o Edit templates based on tournament details All Coordinators o Understand how to download data from DocuSign and create/edit Lists in MailChimp o Understand how to edit and use existing templates in MailChimp to send weekly emails o Send email blasts if Amenities or Event Coordinator is unavailable Email blasts to parents will be sent on Thursdays. Emails are sent out 4 weeks, 3 weeks, weeks, 1 week in advance and week of or the Code of Conduct email and thank you email on Thursdays. Dates are pre -determined in Drop Box under Calendars. 4 Weeks out Email o This is the first email blast parents will receive o There are no edits to this template 3 Weeks out Email This is the second email blast parents will receive There are edits to make in this template Tournament Logo needs to be changed according to the tournament being advertised • Open template, click on image • c, select Replace • Select Upload • Find correct tournament logo in Drop Box, select the PNG image • Select Open pg. 32 ' OPERATIONS MANUAL MAIL CHIMP CONT'D o Once the logo is uploaded, if there is a yellow warning image, the image needs to be resized J i 1011618 SPRING KICKOFF FINAL.03.png 2504 x 2216 r Replace • Edit • Link • Alt OThis image is so big it may obliterate inboxes. images should be around 600px to 800px wide. Let's fix it • To resize, select Edit, and Resize • Change width to 600 and select Apply, then save • The image will be successfully changed o Tournament pre -sale deadline will need adjusted • Check the Email Blast Calendar to see pre -determined deadline • Select the tournament logo • In the right dialogue box, edit the text • Enter in the correct deadline • Select Save & Close No more edits will be made to this template 2 Weeks out Email This is the third email blast parents will receive o There are edits to make in this template o Tournament pre -sale deadline will need adjusted • Check the Email Blast Calendar to see pre -determined deadline • Select the image of the Custom Threads Tournament Apparel trailer • In the right dialogue box, edit the text • Enter in the correct deadline • Select Save & Close o No more edits will be made to this template 1 Week out Email o This is the fourth email blast parents will receive o There are no edits to this template pg. 33 G amm, OPERATIONS MANUAL MAIL CHIMP CONT'D Two Days before Event (Code of Conduct) o This is the fifth email blast parents will receive o There are no edits to this email Thank You Email o This is the final email parents will receive o There are edits to make in this template o Tournament Logo needs to be changed according to the tournament being advertised • Open template, click on image • c, select Replace • Select Upload • Find correct tournament logo in Drop Box, select the PNG image • Select Open o Once the logo is uploaded, if there is a yellow warning image, the image needs to be resized • 011618 SPRING KICKOFF FINAL.03.png 2504 x 2216 Replace - Eclit , Link • Alt OThis image is so big it may obliterate inboxes. Images should be around 600px to 800px wide. Let's fix it • To resize, select Edit, and Resize • Change width to 600 and select Apply, then save • The image will be successfully changed pg. 34 01,0 L --'s FORE i • i RKS� MAIL CHIMP CONT'D Lists One list will be created for each tournament (4 weeks out email blasts) o Using DocuSign, download all parental waivers o Filter through DocuSign for correct tournament participants o Rearrange the downloaded list to have the following order • Email, Last Name, First Name o Separate the column of First Name and Last Name into their own columns • First click on the column with both First and Last Name • Select Data tab • Select Text to Columns • Select Delimited, and select Next • Select Tab, and Space, followed by Next • General should be the only item selected • Select Finish o Read through the list and make appropriate changes to have only two columns • Some names (John Doe III, or Jane R. Doe) will take up three columns or more, edit the columns to utilize only two columns (add suffix to last name column, delete middle initial, etc.) o Copy Email, First Name, and Last Name • Log into MailChimp • Select Lists • Select Create List (twice) • Fill in appropriate data for List Details • Change Contact info to park specific info • Select Save • Select Add Contacts • From the dropdown menu, select Import Contacts • Select Copy/paste from file and select Next • Paste in Email Address, First Name, and Last Name • Select I understand that my billing plan by be automatically upgraded and select Next • Edit the column headers selecting Save in each column, followed by Next • Subscribed should be selected, then Select Import pg. 35 cno %wo OPERATIONS MANUAL MAIL CHIMP CONT'D Lists that are already created will have contacts added each week (3 weeks out- thank you email blasts) o Log into MailChimp • Select Lists • Select the appropriate tournament list that needs to have contacts added • Select Add Contacts • From the dropdown menu, select Import Contact • Select Copy/paste from file and select Next • Paste in Email Address, First Name, and Last Name • Select I understand that my billing plan by be automatically upgraded and select Next • Edit the column headers selecting Save in each column, followed by Next • Subscribed should be selected, then Select Import Sending Email Blasts After updating Lists from DocuSign, select the appropriate template o Make sure template has been edited to the appropriate information o Select the dropdown menu located to the right of the template and select Create Campaign o Change the title to the tournament name o Edit the To, From, and Subject rows • In the To field, select the appropriate list, select Personalize the "TO" Field with first name, select Save • From field should contain Sports Force Parks for name and your email, select Save • Subject field should be titles what email you are sending, and a preview text should be entered • Subject: Three Weeks until the SFP Spring Kickoff • Preview text: We are excited to share that .......... o Send a test email to General Manager and yourself o After approval, select Send in the top right corner pg. 36 PO�OPERATIONS RR9.� INCLEMENT WEATHER POLICY Sports Force Parks is committed to keeping all athletes, guests, and staff safe, including from the dangers of weather and environment. It is important to know the harms, risks, and appropriate ways to react to a weather emergency or situation. Knowing when to seek shelter and recognizing potential weather hazard us essential. The following are the policies and procedures that should be followed in the event of inclement weather. All Staff • In event of emergency, dial 9-911 from any landline, or 911 from a cell phone o Explain what is happening, and the location • Local Police • Local Fire Department • Electric Company • Gas Company General Manager - Park Superintendent -- General Manager o The General Manager must maintain a current Park Emergency Contact List o Retain one copy in a secure Location in the General Manager's Office o Retain a second copy (or electronic equivalent) off-site in a secure location Emergency Preparedness o The General Manager is responsible for the implementation and training of park specific emergency procedures o All team members must be thoroughly familiar with all emergency procedures o The Manager on Duty will act as the park's point of contact in the event of a disaster • They are responsible for all decisions relating to guest and employee safety • They must know to follow proper contact procedures at all times o Each park must perform emergency evacuation drills quarterly when the park is in operation- January, April, July and October; in addition, before the first tournament of the opening month Exit Locations/ Park Map Identify from Park Map o Emergency Exits o Emergency Evacuations Assembly Area pg. 37 9 ' OPERATIONS MANUAL INCLEMENT WEATHER POLICY CONT'D Safe Shelter Area o Each park must designate a "safe shelter" inside the park where team members and guest should congregate in case of an emergency o Safe shelters should be located away from glass, mirrors, and heavy objects which could fall, or move the objects to the floor o The area should be concrete reinforced if possible, or at least sheltered by ceiling and walls Sports Force Parks - Safe Shelter for Lightning o Guests should evacuate to cars o In the event of a camp or case cars are not on site, they are to go to nearest building o Restrooms, Locker Room, Maintenance Building, or Tournament Central Assembly Area o Designate an Assembly area outside the park, at least 500 feet away o This is where all team members should meet following an emergency Evacuation o Announce evacuation directions using the overhead PA system "Attention guests. We have received notification requiring us to evacuate the park. Please leave the park Immediately, moving in a calm, orderly fashion to the neatest park exit. We appreciate your understanding and cooperation." o Establish that the park has been cleared of all team members and guests o If no threat to safety, secure cash registers/ POS locations and lock buildings and gates o Manager on Duty should take the following items upon exit: • Team Member contact information • Team Member schedules • Emergency Procedures First -Aid Kit o Account for all team members at tournament central and/or at maintenance building o Provide first-aid kits for any injured team members or guests o Assign a manager or lead to ensure no unauthorized re-entry into the park o Refer any media requests to bstorm@fields-inc.com o Maintain clear access to the park for emergency responders o Communicate situation status to Regional Manager and General Manager if not on site pg. 38 CAo ' OPERATIONS MANUAL INCLEMENT WEATHER POLICY CONT'D Advance Preparation o Understand the types of disasters for which your park is vulnerable o Know which team members on staff are trained in basic first-aid, CPR, AED and fire extinguisher use o Prepare a pocket phone list of all park managers, region manager, local first responders and utility numbers and have at Tournament Central, Locker Room, Ticket Shack, and Maintenance Building o Prepare and maintain an emergency contact list of all team members phone numbers that is accessible inside and outside the park location o Monitor the Weather Sentry application if a weather emergency has occurred • When signal sounds, listen for severe weather alerts and instructions • Have backup batteries of air horns o Maintain a fully stocked First -Aid and Blood Borne Pathogens kit o Ensure all managers know the location and operation of ventilation, gas, water, electric, and sprinkler systems o Managers understand what types and how to operate electrical equipment in the park- power doors, electric overhead doors, light systems o Fire extinguishers are provided but not intended for team members use unless the team member is trained on proper operation and the hazards involved in fighting a fire o All managers must know the location of all the fire extinguishers. • Hourly team members should know location of two closest fire extinguishers near their work area o Managers must inspect fire extinguishers quarterly and ensure they are tested annually by the contracted service o Managers must test manual operation if power is out o Ensure flashlights are working and available in each building. Also ensure backup batteries are available Cq p pg. 39 ' OPERATIONS MANUAL INCLEMENT WEATHER POLICY CONT'D Notification The Manager on duty will immediately notify the following people (as conditions permit) when any emergency occurred or weather impacts park operations. o Notify the General Manager: • An emergency affecting park operations for an extended period of time is suspected or discovered • Expected hazardous conditions threaten the ability for team members and guests to travel. o Notify Team Members after an emergency when: • Conditions permitting, attempt to contact all team members scheduled to work to inform them of the park closure status. o Notify Guests after an emergency when: • Conditions permitting, post signs at each entrance indicating park closure status. General Damage When there is high value property damage caused by weather, fire, or other destructive forces to building, fixtures, and/or Inventory, the Manager on Duty must immediately notify local emergency services, the General Manger and Regional Manager. o After the police department has written a report and with approval from Regional Manager, take necessary measures to secure the park, assets and inventory from further damage. This may include: • Removing inventory from the building and securing it in off-site storage • Contacting the proper authorities or outside vendors for assistance with clean up and damage control • Photographing all damage for insurance purposes • Maintaining accurate records of all expenses necessary to protect the property • Identifying and separating damaged goods • Cooperating with designated insurance carriers to investigate claims • Diverting all public relations issues to bstorm@fields-inc.com • Partner with the Manager for emergency recovery and clean up services. pg. 40 CAo OPERATIONS MANUAL WEATHER REFUND POLICY SELF -OPERATED EVENT In the rare event weather impacts the tournament schedule and requires Sports Force Park officials to cancel (not postpone) scheduled games, our weather refund policy allows teams to receive a full or partial refund of their tournament entry fee, based on the following breakdown — 3 Game Format 4 Game Format 6+ Game Format Play 0 Games: Full Refund Play 0 Games: Full Refund Play 0 Games: Full Refund Play 1 Game: 50% Credit Play 1 Game: 70% Credit Play 1 Game: 75% Credit Play 2 Games: 25% Credit Play 2 Games: 40% Credit Play 2 Games: 60% Credit Play 3 Games: 20% Credit Play 3 Games: 45% Credit Pla 4 Games: 25% Credit Play 5 Games: 10% Credit FACILITY RENTAL EVENT In the event that cn r> p9. 41 Rep. OPERATIONS MANUAL BIRTH CERTIFICATES Sports Force Parks policy requires all coaches to have player Birth Certificates on site during the tournament but ARE NOT required to send them to us prior to the event. CLEATS Players may wear sneakers, turf shoes, or molded cleats, but metal cleats are NOT allowed on the turf fields. POST TOURNAMENT REPORTING After each completed tournament, there are a number of close out steps that need to be taken immediately. Sports Force Parks Tournament (No Partner Organizations) 1) Complete the post -tournament budget worksheet, located on Dropbox. 2) Complete the umpire or referee settlement. 3) Send out the post -tournament email to attendees 1 day after the tournament. Partner Tournament 1) Complete the post -tournament budget worksheet, located on Dropbox. 2) Complete the umpire or referee settlement. 3) Complete the settlement report worksheet, located on Dropbox. 4) Send the post tournament email to attendees 1 day after the tournament. pg. 42 (�1 ' OPERATIONS MANUAL " OPERATIONS pg. 43 LqPPP0PR,'T5_'_F__0RCEIRRS ,. DEPOSIT/SPONSORSHIP/PAYMENT To ensure proper reporting and accountability for payments received at SFP for business transactions Full-time Staff o Follow procedure for completing transactions o Follow proper steps to complete processes General Manager o Ensure all FT staff is trained on this process o Hold accountable to any variances All Payments received in park are to be captured in the POS system o Payments made in park may include but are not limited to: • Sponsorship Payments • Hotel Commissions • Vendor Commissions • Tournament Deposits • Game Cost Refunds • Any Other payment received against any invoice • NOTE: Before processing make sure is for your specific park o Process • Ring a transaction on the POS • Choose the correct category for the payment • Enter the amount > choose OK • Choose the Item in the product list screen on the right side of the transaction screen • A dialog box opens • Choose Add Special Instructions • Enter the following information • Who the Payment is from and information if applicable • Name of Sponsor and Year • Team Name, including age group and tournament • Any Commission payment include business and event/tournament name • Rebate payment include business and event/tournament name • If any other payment supply as much information as available pg. 44 e SPURTS FOREi OPERATIONS -_ PHRKS --- DEPOSIT/SPONSORSHIP/PAYMENT CONT'D • Choose ADD • Complete the transaction per policy • Staple the receipt to any received paperwork, copy of agreements, check stub • Paperwork is to be kept with daily sales records filings • Balance till per policy • Deposit payment per policy Completing the Transaction o Tournament Deposits • Record payment properly in Registration Platform • File any paperwork o Sponsorship Payments • Scan all paperwork and email to: • GM, Regional Manager, Business Development, Partnership Developer, Accounting o Hotel Commissions • Scan all paperwork and email to: • GM, Regional Manager, Business Analyst, Sales, Accounting o All Other Commissions, Game Cost Refunds or Rebates • Scan all paperwork and email to: • GM, Regional Manager, Accounting pg. 45 ' OPERATIONS MANUAL " PAYABLE VENDOR INVOICE CREATION PROCESS To ensure proper reporting and accountability for payments received at SFP for business transactions General Manager/Park Superintendent o Collect Invoices to be paid by business unit and submit and code in a timely manner o Accountable to accuracy and proper coding o Submitted weekly via mail to directed method of delivery All Invoices to be paid by business unit o All invoices are to be hard copy o All invoices are to be approved in the following format • Approval Signature • (General Manager, FM Superintendent, Corp Staff) • Business Unit • (Park Location) • Date • Chart of Accounts number (Refer to current Chart of Accounts) Retain copy for your recorder o Scan to Drop Box o File In park financials folder by year Mail to: Jan Ivey 501 Ralph Garrison Rd. Jefferson, GA 30549 pg. 46 0 aep. OPERATIONS MANUAL VENDOR INVOICE CREATION PROCESS To ensure proper reporting and accountability for payments received at SFP for business transactions General Manager o Ensure proper staff is trained to create invoices in a timely manner o Accountable to accuracy and proper coding o Submitted as needed, within 48 hours post event, or in advance if possible All Invoices to be created by business unit o Access Fields Inc. intranet at http://www.fieldsforce.net o Standards, Policies and Forms choose: o SFP Invoice Generator • Complete Form including all required fields • Choose correct business unit • Enter Invoice date • Enter amount • Enter and terms (if none type NA) • Choose Net *(when due) • Select proper account code • If other type correct chart of accounts code • Notes • (Include any important notes including any breakdown that may support the total amount) • Submit • An electronic copy will be sent to you, the GM, RM and the appropriate accounting team member Retain copy of email o Keep a copy for your records pg. 47 Camps"Isi mle• Company Name Addvss Street Address Address tine 2 ocy LIP I postal Cade Entail - phone• latl•oae lnli mslllo U usinesz Unit invoice Oat! I(1V0{Cl M10Un1! I LnmS ilf tl\5(allinen L3)e SUBMIT pg. 48 date / province I Region c..or.at .. .� SpPNRKSR�E I ONS MANUAL LOST AND FOUND To ensure lost items are stored and documented properly within Sports Force Parks Staff o Turn in lost items to a manager or coordinator at Tournament Central Coordinator or Manager o Lost items with unknown owner need to be placed in appropriate area based on value of items o For items over $20 value fill out Lost and Found Log to ensure items are documented o Notify coordinator or manager who is in Tournament Central o For items less than $20 value (unless cash) store in TC in a tote for the duration of the tournament Handling Lost and Found Items Occasionally you or a guest will find an item that was lost in the park. These items include, but are not limited to: handbags, wallets, cash cell phones, sporting goods, etc. Sometimes you will be able to determine the owner, and contact the owner. At other times, you may not be able to determine the owner. When unable to determine order, follow this process: Found Items valued less than $20 (unless cash) o Give the item to the area supervisor or full-time staff on duty. o The supervisor or full-time staff is to then put the item in the L & F storage bin in TC. o If able to determine owner o The supervisor or full-time staff is to notify the owner of the recovered property immediately o If unable to determine owner o Place the property in the L & F storage bin in TC. o If item is not claimed after 30 days, the item can be turned over to the finder or donated to a local organization at the discretion of the general manager. Found items valued more than $20 o Give the item to the area supervisor or full-time staff on duty. o The supervisor or full-time staff is to then list the item on the "Lost and Found" log. Include date and location where item was found, and who found the item, as well as who secured the item. M pg. 49 %00 OPERATIONS MANUAL LOST AND FOUND CONT'D o If able to determine owner • The supervisor or full-time staff is to notify the owner of the recovered property immediately o If unable to determine owner • Place the property in the safe for ten days. If an item is too large to fit in the safe, area supervisor or full- • time staff who receives the item must place the property in the locked storage bin until the item is • returned to the owner • If the item is not claimed by the owner within ten days the item will be turned over to the local police • Under no circumstances may an item valued at $20 or greater be turned over to the finder unless the police departments returns the property to that individual Exception o Credit cards must be handled as described on the card itself o Licenses and ID Cards should be sent via certified mail to the name and address printed on the ID card after attempts have been made to contact the individual Any member of management can return a lost item to the owner when they arrive to claim their property General Manager is responsible for keeping all lost and found items current and handling the final disposition of the unclaimed property. Failure to follow lost and found procedures may result in disciplinary action up to and including termination pg. 50 OPERATIONS MANUAL CASH HANDLING POLICY WITH WEIGHING To ensure proper handling of cash flow within Sports Force Parks Full-time Staff o Creating a safe environment for conducting safe counts and prepping and closing tills for the business o Follow procedure for completing a safe count and setting tills o Following rotations for transporting tills for safety, and efficiency Lead or Additional Full-time Staff o Assisting full-time staff in safe counts o Assisting with transportation of tills Opening o A part-time team member is permitted to be in the safe room accompanied by a full-time staff member o The door must remain closed for the entire duration of the safe being opened o The safe must be counted each time cash is being added or removed from the safe o Total cash in the safe is the tills and the safe cash o Using the weighing machine, weigh the tills and the petty cash • Print the count from the weighing machine, initial the bottom, and staple to the Safe Count Form o Complete the Safe Count Form o Only transport tills needed for that day- • Transport tills in green bag, sealed • Two employees must be present in order to transport tills • Transporting tills order: • Ticket office> mobiles then is a sequential order to be as efficient as possible • Upon leaving each location, lock the location if staff is not present to remain Location Deposits o When a specific location closes, a member of full-time staff and another staff member will shut down the location o The full-time staff member will close out the tills with the other staff member completes closing procedures o The full-time staff member will verify the till is as the correct amount provided by Revel o After closing procedures have been finished, the two staff members will lock the location, and take the till in a green sealed bag back to the safe room CASH HANDLING POLICY WITH WEIGHING CONT'D o The full-time staff member will balance the till to $300/$500 and complete a small deposit • Use the weighing machine to verify that the cash till is at the amount labeled on the till drawer • Print the count, initial, and place into the till drawer o The small deposit with the receipt from Revel will go into a small white bag, sealed and then dropped into the safe o Repeat these steps for all tills pg. 51 cno ' OPERATIONS MANUAL Final Deposit o Final deposit is to be created the following day o Two full-time staff members will create the final deposit o One staff member will collect all the small deposit bags and combine them, then begin weighing the depc o The other staff member will collect all receipts from the small deposit bags and total them together o Once the first staff member determines the amount of currency, they will tell the second member if that is the amount represented by all the receipts • If the totals do not match, the full-time staff members will switch roles and repeat the counting process • If they still do not agree on a total, they should investigate the receipts and other areas where currency may have been missed • i.e. Reweigh the entire safe • If problem still occurs, consult General Manager o Create a large deposit with a colored top o Fill out deposit slip, add initials and bag number at the bottom of the deposit slip o Place top deposit slip into the deposit bag and seal. o Attach carbon copy to the receipts from the small deposit bags and file with the current day folder *Retain in compliance with Florida Statutes, Chapter 119, the Florida Public Records Law and Rule 1 B - 24.003(1)(a), Florida Administrative Code, the General records Schedule Safe Drop Throughout the Day At times there will be too much money in the till to safely manage the drawer. Follow the appropriate steps as outlined: o A lead or full-time staff member will perform safe drop o It is required to have two people present to perform safe drops o Log into register, open the cash drawer, and take out the overflowing money o Take money to the safe room and weigh the money, print the count, initial, and place into small deposit bag o Log back into register, and select current till o Select cash drop o Enter in the total amount that was removed from till o Shut register drawer when it opens o File receipt with daily paperwork Change Throughout the Day o Team members will notify a full-time staff member o The full-time staff member will complete a paid out to accommodate for the change needed • Tills, Paid Out, Enter the amount being removed o Take cash in a money bag and retrieve from safe o Complete paid in and put the change into the till pg. 52 ' OPERATIONS MANUAL " EMPLOYEE BREAK POLICY To accommodate the needs of our customers and the seasonality of our business, your work schedule may vary from week to week. Work schedules are posted weekly in each park, and it's your responsibility to know the days/times you are scheduled to work each week. Deviations from the posted schedule are not permitted unless they are pre -approved by a member of park management. Time Off requests are due one month in advance of the requested date. Taking Breaks Employees should obtain authorization from your Manager/Coordinator/Supervisor prior to taking a break in order to ensure adequate coverage for your area during your absence. You will receive periodic paid breaks according to the following guidelines: You should not record an in/out time in conjunction with your paid breaks. You must remain on the premises while on a paid break. You can smoke outside on your break as long as you do so in the designated smoking areas for your location. Your paid breaks cannot be broken up into multiple shorter breaks, and you cannot combine multiple paid breaks into one paid break of a longer duration. Also, paid breaks cannot be combined with unpaid meal periods. Some states have break period requirements that vary from these guidelines and those requirements will be followed. If you have a question about break period guidelines for your location, refer to your applicable state - specific supplement of the Associate Handbook or contact your Manager or Human Resources for further information. Meal Periods Depending on the length of your scheduled shift, employees may also be eligible for an unpaid meal period. Employees should obtain authorization from your Manager/Coordinator prior to taking a meal period in order to ensure adequate coverage for you during your absence. Meal periods are regulated by state law and may vary from state to state. Employees should refer to the state - specific supplement for meal period requirements in your state. If you have a question about the specific meal period guidelines for your location, contact your Manager or Human Resources for further information. The following guidelines apply to all unpaid meal periods: pg. 53 0 A' OOPERATIONS MANUAL EMPLOYEE BREAK POLICY CONT'D • Record an in/out time in conjunction with your unpaid meal periods. • Employee meals are not permitted to eat within the Park. Meals may be purchase from the food vendors on site or from vending machines located in the employee breakroom, but must be consumed in the employee break areas • Employees do not have to remain on the premises while on an unpaid meal period. • Meal periods may not be used to reduce the workday or combined with other breaks. • If you are asked to perform work of any kind while you are clocked out for your unpaid meal period, you must clock back in before performing the work. If you are not able to do so for any reason, you must notify a Manager/Coordinator as soon as possible so your time worked is recorded. SPORTS FORCE PARKS do not offer "smoke breaks" or additional time off periods other than those described above. pg. 54 SPORTS FORE cPRRRS� FORCE ALL-STARS pg. 55 SPORT pa TS FORCE I FORCE ALL-STARS VOLUNTEER DESCRIPTION Volunteer Information Be a part of a great STAFF! "Be part of something bigger than yourself" Sports Force Parks seeks high-quality, dedicated staff for our Force All -Stars program. You'll help run our Force All -Stars Baseball and Kickball Leagues in the months of April, May and June. You'll discover just how rewarding it can be to serve others. Volunteer at Sports Force Parks! Some benefits of volunteering for the Force All -Stars include: o Having fun and enjoying our awesome facility. o Receiving community service/ volunteer hours for school. o Preparing you for a future in Education or Special Education programs. o Helping make a difference in the lives of others. Qualifications o Staff must be at least 14 years old to apply for a volunteer position at Sports Force Parks. o All staff that turn in an application will be required to do a phone interview or attend an in-person interview with the Adaptive Programming Coordinator. o If hired, staff will also be required to attend Staff Training. Job Title: Force All -Stars Volunteer Assist Sports Force Parks full-time employees run sporting events for kids with special needs. Volunteers will be on the field, setting up games, organizing teams and helping where needed. Need to be outgoing, friendly, patient and helpful. Need to be dressed properly in sportswear and closed -toe shoes. FAQS About Volunteering for the Force All -Stars: What kind of people do you look for to be staff? The answer is, all kinds! Because we do not serve only one type of athlete, we do not look for one specific type of person to work here. Special needs experience is great, but really, we want people who are ready to spend their summers serving others and giving our kids the time of their life! We can teach just about anyone the ins and outs of the program, but we can't teach people to care. &pg. 56 L TS FORE ' IRRKS =- FORCE ALL-STARS VOLUNTEER DESCRIPTION CONT'D Do I have to attend the staff training? Yes- we hope and try to have everyone at staff training! It's important to know what to expect and what is expected from you. What do we do in staff training? We go over the curriculum and how to best help the athletes. We try making training fun, active, and educational. Do I need to work every session? No; because this is a volunteer position, we appreciate you giving any time that you an. However, we appreciate advance notice of when you will not be in attendance, so we can staff properly. Do we work in the same sport each week? The sports will change from month to month. We will host baseball in April and May and kickball in June. Questions? Contact Mitch Sweet, Program Coordinator 419-502-2524 msweet@.,pg tsforc arks,cot)i *Add option for online donation to Adaptive Program! 2 AO pg. 57 C�pORTS FpRCE i -- PF1RK5. FORCE ALL-STARS HANDBOOK Dear Volunteer, Sports Force Parks Force All -Stars is a free program for area kids with special needs and without the help of volunteers like you, we would not be able to provide this wonderful program. Thank you for volunteering! Every summer, Force All -Stars come together, with their families, to have fun and hone their athletic skills. This volunteer handbook will give you some basic information about Force All -Stars as well as information about volunteering and working with athletes. Please do not hesitate to ask questions or call the Sports Force Parks office if you have comments or concerns. Again, we thank you for giving your time to Force All -Stars. Enjoy the experience! Sincerely, Signature Name Force All -Stars Coordinator Sports Force Parks I ' OPERATIONS MANUAL " FORCE ALL-STARS HANDBOOK CONT'D What are Force All -Stars? The mission of Force All -Stars is to provide sports training and athletic competition for children with special needs, giving them continuing opportunities to develop physical fitness, demonstrate courage, experience joy and participate in the sharing of gifts, skills and friendship with their families, other Force All -Stars athletes and the community. When did Force All -Stars begin? Force All -Stars began in the Spring of 2017 during the inaugural season of Sports Force Parks at Cedar Point Sports Center. Sports Force Parks is all-inclusive and wants to create the same experience for all children. President and CEO of Sports Force Parks, Brian Storm, built the Adaptive Baseball Field, front and center of the facility, so that it was the first thing people saw when they arrived. The Adaptive Program is a passion and mission of Mr. Storm, along with the entire staff. The first season of Force All -Stars included a dedicated group of around 20 local athletes and the program is looking to build upon itself every year. Force All -Stars as a whole: Local Level: Force All -Stars at SFP is a community-based organization located in each park. You can work one-on-one with an athlete in your community as a volunteer in the sports leagues, or you can assist with our Adaptive Programming special events and camps. National Level: Sports Force Parks will Instill a Force All -Stars program at all future parks. What sports are offered? As of now, Force All -Stars is a three-month program, which includes baseball and soccer. More sports will be offered in the future. Along with sport programs, Sports Force Parks offers a variety of activities for the kids to enjoy, Sports Force Parks also has two playgrounds: The Pros and The Minors. Our playgrounds are ADA -accessible and include sports -specific features for kids of all agesl cno pg. 59 75tidR70S KSRCE I , FORCE ALL-STARS HANDBOOK CONT'D Who is eligible to participate? Any child with special needs is eligible to participate in Force All -Stars. The program also encourages family members to participate as well, so they can enjoy the experience with their loved ones. Working with Athletes o You represent Force All -Stars and Sports Force Parks while you perform your assignment as a volunteer. You will be asked to show photo identification upon application, wear your name tag visibly at all times and conduct yourself in a professional manner relating to athletes, other volunteers, families, the general public and the media. o Talk with the athletes in the same way you would to any other person. Use conversational tone, give individual eye contact, and let the person know that you are interested in them. Always assume that the person understands what you are saying. o Some athletes will be very outgoing, others are shy and reserved. Have patience and respect for them as individuals. All athletes enjoy being congratulated after an event with a "high five", handshake, a pat on the back or a hug if initiated by the athlete. o Use the term athletes rather than kids. You will find that most athletes whom you will meet will be very friendly and will enjoy your attention. Along with fun, we try to encourage behavior that is appropriate to sports events. If you have questions, just remember that behavior that is not appropriate among non -special needs persons is not appropriate among persons with special needs either. Enjoy the warm interactions that are part of the Force All-Star experience but don't be afraid to establish limits. As a volunteer, you will want to do everything you can to respect the dignity of the athletes you will meet. Above all, relax and enjoy yourself. EORTSFORC OPERATIONS MANUAL P RAR' ori 59 r FORCE ALL-STARS HANDBOOK CONT'D Language Guidelines Words can open doors and words can create barriers and stereotypes. Please use the following correct terminology: o A person has intellectual disabilities, rather than suffering from, afflicted with, or a victim of intellectual disabilities. o A person is physically challenged or disabled rather than crippled. o Someone who is partially sighted is visually impaired rather than blind. o A person is hearing impaired rather than deaf or mute. o A person uses a wheelchair rather than is confined or restricted to a wheelchair. o Do not sensationalize the accomplishments of people with intellectual disabilities. While these accomplishments should be recognized and applauded, people in the disability rights movement have tried to make the public aware of the negative impact of referring to the achievements of physically or intellectually challenged people with excessive hyperbole. o Do not overuse the word "special' when referring to persons with intellectual disabilities. Their accomplishments should not be trivialized by using cute words to describe their efforts. Dealing with Emergency Situations The basics in dealing with emergency situations are as follows o Get medical and or law enforcement assistance for the person (s) immediately through onsite medical personnel or by calling 9-1-1. If you call 9-1-1, be sure you are prepared to explain all the details to the operator. o Notify your Force All -Stars Coordinator or Sports Force Parks full-time staff in Tournament Central. o Inquiries from the media or family members should be referred to Tournament Central where Sports Force Parks full-time staff should handle the situation. pg, 61 imOPERATIONS MANUAL FORCE ALL-STARS HANDBOOK CONT'D Adverse Weather Plan Adverse weather is defined as high winds, snow, thunderstorms (with lightening), heavy rain, hail. o Decisions Prior to Competition - Please show up to your volunteer assignment. Sports Force Parks Management will consult Weather Sentry regarding severity and longevity of current or predicted weather conditions and inform all programs and volunteers involved with event if event/competition is delayed (@ 30 -minute intervals) or cancelled. o Decisions During Competition — Sports Force Parks full-time staff will consult with Tournament Director and Head Official. Sports Force Management will consider "safety" concerns in determining if play is delayed or discontinued. Everyone in the park will be notified of decision. Contact us! For more information on Force All -Stars and Sports Force Parks, please call 419-502-2524 or visit us on the web at your furl; webs;kc: pg. 62 EPRAR"F-9--' OPERATIONS MANUAL FORCE ALL-STAR KICKBALL Overview 1. Check in Volunteers, Players & Family Members o Create Name Tags for New Players, Check that each player has received his/her Under Amour t -shirt, hat and signed a waiver. o Early arrivals can take kicking practice from a predetermined spot, one at a time, or play catch In the outfield. Volunteers: One at home plate, One in outfield. 2. Start Session Sitting in a Large Circle o Coach Introduction, Volunteer Introduction, Player Introduction, Family Introduction o Make sure everyone is wearing proper attire and footwear to prevent injuries. 3. Warm Up o Run two warm-up laps around the bases to get loose. o Get in a circle and have a volunteer lead group stretching. o Hold each exercise for 10-20 seconds. 4. Choose Teams o If teams are not already set in place, divide players evenly, so there are an equal number on both teams. More than nine players can play at a time. Extra players can fill in bare spots in outfield. Each team and bat through the lineup. o A coin flip can be used to determine the home and visiting teams. o Hand out pinnies in one color to the home team and pinnies in a different color to the visiting team to wear. o Have each team choose a dugout. o Make sure each dugout's water cooler is full and there is a plethora of disposable cups. 5. Play Ball o The visiting team will take the field first (top of inning). You will need: a pitcher, catcher, first baseman, second baseman, third baseman, left fielder, center fielder and right fielder. Extra players can play left -center and right -center. Family members may take the field with the players to assist and join the funl o The home team will determine a kicking order and kick through the lineup, stopping at 3 outs. o A volunteer, or parent, may help pitch, if needed. o Players can stay in the box until a fair ball is kicked. No limit on strikes. o Teams will switch and the home team will take the field and visiting team will kick (bottom of inning). o Game will resume until a winner is determined at the end of 7 innings, or until the time limit has expired. pg. 63 & ' OPERATIONS MANUAL " FORCE ALL-STAR KICKBALL CONT'D 6. Cool Down o A volunteer will lead the kids through a modified version of the warm up. o Volunteers will thank all players and families for participating and congratulate everyone with a round of applause. o Volunteers will remind players and families when the next game is and encourage everyone to come back and spread the word to their friends and classmates. pg. 64 OPERATIONS MANUAL FORCE ALL-STAR BASEBALL Overview 1. Check in Volunteers, Players & Family Members o Create Name Tags for New Players, Check that each player has received his/her Under Amour t -shirt, hat and signed a waiver. o Early arrivals can take kicking practice from a predetermined spot, one at a time, or play catch in the outfield. Volunteers: One at home plate, One in outfield. 2. Start Session Sitting in a Large Circle o Coach Introduction, Volu o Volunteer Introduction, Player Introduction, Family Introduction o Make sure everyone is wearing proper attire and footwear to prevent injuries. 3. Warm Up o Run two warm-up laps around the bases to get loose, o Get in a circle and have a volunteer lead group stretching. o Hold each exercise for 10-20 seconds. 4. Choose Teams o If teams are not already set in place, divide players evenly, so there are an equal number on both teams. More than nine players can play at a time. Extra players can fill in bare spots in outfield. Each team and bat through the lineup. o A coin flip can be used to determine the home and visiting teams. o Hand out pinnies in one color to the home team and pinnies in a different color to the visiting team to wear. o Have each team choose a dugout. o Make sure each dugout's water cooler is full and there is a plethora of disposable cups. 5. Play Ball o The visiting team will take the field first (top of inning). You will need: a pitcher, catcher, first baseman, second baseman, third baseman, left fielder, center fielder and right fielder. Extra players can play left -center and right -center. Family members may take the field with the players to assist and join the fun o The home team will determine a kicking order and kick through the lineup, stopping at 3 outs. o A volunteer, or parent, may help pitch, if needed. o Players can stay in the box until a fair ball is kicked. No limit on strikes. o Teams will switch and the home team will take the field and visiting team will kick (bottom of inning). o Game will resume until a winner is determined at the end of 7 innings, or until the time limit has expired. 6. Cool Down o A volunteer will lead the kids through a modified version of the warm up. o Volunteers will thank all players and families for participating and congratulate everyone with a round of applause. o Volunteers will remind players and families when the next game is and encourage everyone to come back and spread the word to their friends and classmates. pg. 65 CAo ' OPERATIONS MANUAL " FOOD & BEVERAGE pg. 66 ' I ' OPERATIONS MANUAL " OPERATIONS Opening Checklist o Turn on lights o Refresh and login to all POS stations o Check receipt paper in printers, refill if necessary o Confirm till count in each register o Check each station and refill any station as necessary o Wipe down all counters and service areas o Sweep all floors o Turn on all digital menu boards, inside and outside o All POS merchandise is stocked, clean, and organized Notes: Closing Checklist o Turn off lights o Check receipt paper in printers, refill if necessary o Check each station and refill any station as necessary o Wipe down all counters and service areas o Wipe down all food service equipment and back splashes o Ensure all food products have been properly labeled, dated, and stored o Wash and sanitize all dishes o Sweep all floors o Remove all trash o Refer to cash handling procedures for closing out all POS stations. Notes: pg. 67 r\ PPORTB FURE OPERATIONS OPERATIONS CONT'D Operations The Sports Force Parks is charged with managing an outstanding level of quality service to its guests. It is the expectation that the Manager will be ultimately responsible to meet and/or exceed its guests' expectations. Communications Staff Meetings It is recommended that a meeting of the managers and supervisors be conducted weekly to review all activities where the venue is open to the public and/or any scheduled special events using a two-week rolling window. Vendors and Subcontractors The Manager should get to know and meet regularly with all of the Complex's vendors and subcontractors. Concessions KIS ME The acronym stands for KEEP IT SIMPLE. It means that the business is based on certain basic operating fundamentals. Sometimes we tend to over -engineer and over -complicate our operations. At times we get "talked into" an operation or plan that our common sense and experience suggest may not work well. While variety is important to our clients and guests, the Manager must act with reason to ensure a successful event and to maximize revenue and profit opportunities. Be sure that any new plans or ideas take into account the space required, the skill level of employee, and the demand for a particular item beforehand. Maximizing Points of Sale As managers our success is sometimes reliant on our ability to have enough points of sale. Some venues with older equipment and limited points of sale can adversely impact our ability to continuously improve the guest to sales ratio. Nevertheless, sound management practice requires us to make the best of these unsolved opportunities. Creativity and ingenuity are great assets, however, having well- placed and easily identifiable signage can go a long way helping distribute guests to less trafficked locations. Creating staging areas in strategic locations where vendors can re -supply and work from can greatly ease the crunch of peak demand. Something basic but encountered frequently — staff all points of sale whenever and wherever possible! Having a single cashier station unattended at an event break period might mean a loss of hundreds of dollars of revenue and guests not getting served in a timely manner. POA — Planning, Organizing and Acting POA describes a process that all managers consider when organizing an event. The first step is to set a Plan. Second, Organize the plan. Have your colleagues and supervisors critique and revamp the plan if necessary. Act. Do the work according to the plan. There are usually adjustments that may need to be made during the execution phase, but if the plan is well -thought-out and being acted upon, rarely will one need to re-engineer the plan during an event. (CAO ESFOR�E OPERATIONS OPERATIONS CONT'D Event Planning An event plan is an easy task when one has historical information to back financial projections. A much more difficult task is to develop a forecast based on "hearsay" or client guesstimates. Nevertheless, it is imperative to use a standard event template when planning for a concession event. The steps to event planning are as follows: Project Attendance. While perhaps the most crucial component, it is also the hardest to obtain without prior event history or a sellout projection, Estimate Per Caps. Most facilities will share this information. Check to see where the event has occurred and call your counterparts at the venue for information. Determine Menu and Sales Mix. Obviously outdoor venues have a more difficult challenge when weather factors are added to the forecast. Forecast Labor. Use fixed and variable labor components where appropriate. For instance, volunteer group labor is a variable factor unless a guaranteed reimbursement rate is agreed to. Identify and Plan for the Unexpected. Take into consideration any special pricing, discount or client services that will affect your projections. Once the sales mix is determined, one can make a reasonable estimation of the labor that will be required for execution. Labor should be split into variable and semi -variable components. According to this model, the total event labor is forecasted below 15%. The type of show and service requirements can greatly impact the labor dollars expended. Keep in mind that establishing a maximum labor cost should be a targeted goal but should not necessarily be viewed as an intractable number. Managers must make decisions reflecting the conditions encountered during the event and adjust as necessary. Further, a post event evaluation of projections against outcomes will result in greater proficiency each time you have an event. The data calculated in the tables above will help to provide you with the information to forecast menu items by quantity (shown below). When considering product distribution, remember that you must have ample product to provide for the number of stands open plus enough back-up to account for over -production, increased demand, employee meals, etc. The sales mix percentages can be derived from historical data from a previous or similar event, information from the last venue where the event occurred or from a professional assessment. Menu Engineering The 80/20 rule tells us that in general, at least 80% of concession sales are driven by only 20% of the menu. While it is important to offer variety, one does not have to offer every menu Item at every location. Some menu items achieve higher sales when highlighted or sold at a portable location. Too much variety at the same outlet confuses the guest and reduces efficiency. pg. 69 0 ' OPERATIONS MANUAL OPERATIONS CONT'D Standard Concessions Menu There are certain essentials to any concession menu that people expect. From popcorn, hotdogs, pretzels, soft drinks and beer, guests have come to anticipate the food as much as the event. When event history and databases are readily available, it is easy to track the high volume items, even in new accounts. The challenge for most managers is weighing the marginal or less popular Items as a function of our ability to serve properly and make a profit. Remember, in some ways we are a manufacturing business — not unlike an automobile plant - endeavoring to match production with demand. In considering what items to serve a manager must contemplate: • Is there sufficient variety available to satisfy guests and client requirements? • Is there sufficient equipment and human resources to produce the menu? • Does the menu mix meet per cap spending and profit objectives? • Does the product meet quality objectives? For new items additionally questions should be asked: • Will the item cannibalize sales of some other higher profit item? • Can production requirements be maintained with existing equipment? • Is a short test period or trial period appropriate to determine how well the product will work and be received by the guests? pg. 70 C� r __� SPORTS FORE IR 91 I PARKS FOOD TRUCKS Opening Checklist o Turn on lights o Refresh and login to all POS stations o Check receipt paper in printers, refill if necessary o Confirm till count in each register o Check each station and refill any station as necessary o Wipe down all counters and service areas o Sweep all floors o Turn on all digital menu boards, inside and outside o All POS merchandise is stocked, clean, and organized Notes: Closing Checklist o Turn off lights o Check receipt paper in printers, refill if necessary o Check each station and refill any station as necessary o Wipe down all counters and service areas o Wipe down all food service equipment and back splashes o Ensure all food products have been properly labeled, dated, and stored o Wash and sanitize all dishes o Sweep all floors o Remove all trash o Refer to cash handling procedures for closing out all POS stations. Notes: Moving Food Trucks & In -Park Positioning To be completed once food truck designs are in place Food Prep To be completed once food truck designs are in place Using Food Trucks Off -Site To be completed once food truck designs are in place pg. 71 CSO I ' OPERATIONS MANUAL " . SALES & MARKETING pg. 72 Control Items A control item is used frequently in the concession business to reduce the time needed for attaining accurate product consumption through an inventory process. A control item is a product that is uniquely and solely used for one item being sold from a fixed or portable retail location. Examples of control items might include soda and beer cups and colored foil wrappers for burgers. In one example the 16oz soda cups are the control item. The stand supervisor is issued an opening inventory of 100 cups. Upon counting the closing inventory, it is determined that there are 50-16oz cups remaining. Therefore, there were 50-16oz sodas sold. A second example may be the use of a silver wrapper for hamburgers. Counting the wrappers in and our may be less complicated than counting the buns or meats. As long as the control items are securely handled and properly counted in and out, and only used for one item, their use can significantly reduce the time it takes to do opening and closing inventory and for the determination of the consumed products and theoretical cash sales. Menu Costing Menu costing can sometimes be an arduous task. However, the process is very important to profitability. Even in a basic concession operation where items remain constant, the menu must be reviewed and costs updated at regular intervals — recommended at least twice per year. Check supplier invoice pricing on a weekly basis. Managers should have access to the current cost of each product and the associated mix to evaluate a theoretical or perfect product cost. The steps to this evaluation are as follows: • Prepare a menu explosion that lists the individual cost components and ingredients for each menu item. As a standard, include menu components that are part of, or used in every item. Many concession operations choose to include in its menu cost paper goods that are included automatically with the sale of a menu item, such as the cup for a beer or soda, a foil wrapper for a hot dog or hamburger, or the boat that nachos are served in. Some items such as napkins, stir sticks, and condiments that are provided at self- service stations can also be included in a menu items cost analysis using estimates for average consumption per item. • Compare the net sale of each item to the total unit cost on a percentage basis. • Apply the projected units sold from the mix evaluation to determine the theoretical COGS. 0-'a 0 a I ' 1 ' OPERATIONS MANUAL W SALES & MARKETING CONT'D pg. 73 Per Capita Sales Comparisons In evaluating the performance of a concession operation, the most standardized measure of improvement is the per capita spending figure. "Per Caps" are widely used throughout the industry and reflect the dollars spent per guest and are often reported by the press and various trade publications after an event. Measuring a true per cap is simply the total net sales divided by the number of guests in attendance. One challenge in using per caps as a measure of your performance, compared to other facilities, is the lack of an industry standardized measurement. Some facilities quote per caps on the basis of gross sales including subcontractor payout, while others report on the net sales. Some facilities measure attendance by total guests while others use only "paid" attendees, excluding "comps". Variations in comparison also occur as there are differences in tax rates, products measured and the reliability factor of the attendance count. It's generally best to establish a comparative standard and apply it consistently to each event. The facility management should also institute a consistent formula of determining guest counts, which may include "comps" and staff. Once a historical database of per caps is developed, the evaluation becomes meaningful and results in a strong measurement of sales improvement, whether from price increases, marketing efforts or improved productivity. For a stadium or arena, per caps comparison would typically be completed for the basic sales categories listed in the table below. Product, Pricing, Promotion and Place (AKA the 4 P's) All of us have learned a few tricks of the trade with the marketing of concession products, particularly as we spend time observing our guests and working different types of events. At a crafts fair, guest demographics typically indicate a preference for more healthful types of food so we can include salads and low-fat entrees in our menu mix. When a baseball game comes to the facility, the concession stands should be stocked full of beer, hot dogs and pretzels. As the first step to successful menu marketing, it is essential to know your target market and consider the group's demographics, the time of day, expected weather etc. Selecting the appropriate Products is the next step in marketing the menu to your guests. Then, determine the appropriate Price points that give value and meet our profit objectives. Show and tell guests what you're serving. In other words, Promote the product. Never use an unprofessional menu that was printed at the last minute and is difficult to read or even worse — hand written! Whenever possible, display the product so the guests know what it is. Always keep your display cabinets and refrigerators filledl No one likes to purchase items from small or half- filled displays. Often times, a contest amongst your staff to see who can set up the most attractive display will yield great results. Make sure to photograph the best work and make it a standard throughout your facility. Highlight specialty items at areas like portables and roving carts. Vendors with a distinctive personality are often as much a part of the show as the event itself. Encourage tasteful self -promotion and get the word outl "Exhibition cooking" is a great way to market and promote any food product. Guests can be incented by the aroma of a freshly grilled bratwurst or steak sandwich. They are more Inclined to wait patiently for products they perceive as a freshly made and high in quality. There are a number of other ways to promote products, some of which may be a cooperative effort with our guests and suppliers. 1 SPORTS FORE OPERATIONS -ARNS.� SALES & MARKETING CONT'D Other Creative Promotional Ideas • Bundling meals with event tickets. Getting guests to the facility is the first consideration. Slower weeknight events may require some special incentives to get people in the door. • In partnership with your beverage supplier, create a contest where guests seek a special decal on the bottom of the "large souvenir cup" that can be redeemed for prizes. Sometimes a grand prize drawing at the end of the season can have a major impact. • Get suppliers to sponsor a premium item to be obtained at a concession stand. Tie in a particular purchase. • Be creative. Nothing ventured, nothing gained. For a small retailer in a strip mall, Place means having a great location. For the Sports Force Parks there is little opportunity to modify where we distribute products from, but we can ensure that our place is clean and staffed by well-groomed personnel. Most guests will visit our concession stands. It's what we provide and promote when they get there, that will determine how much they spend. To keep our guests coming back, always make sure that there is sufficient product that is attractively displayed in a clean environment. Food & Beverage Presentation & Merchandising It is important that all fixed and portable retail locations be kept clean and orderly at all times, well presented with Its products merchandised in an eye appealing manner. Guests are generally uncomfortable purchasing food and beverage items from a sloppy or disorganized location. The staff should be well trained, knowledgeable of the products being sold, be wearing the appropriate uniform and ready to greet the guests with a warm salutation and a smile. pg. 74 cqp OPERATIONS MANUAL HUMAN RESOURCES/LEGAUSAFETY/PR Beverage Liquor Controls It is the expectation that the Manager will ensure strict controls when liquor is served in either a hosted or cash program. Consumption records must be completed for each bartender and must include opening inventory, additions or subtractions from the opening inventory, and a closing inventory. It is vital for the controls to be effective that the consumed product from the inventory calculations be converted into financial terms. This Is the critical mechanism to determine how much to bill your guest for a hosted beverage service, or how much cash is due from each bartender for cash beverage services. The recording of the consumption data should be completed and/or verified by an authorized supervisor or manager. It is recommended that Bartenders who do not balance their consumption to cash within a 1 % margin be counseled. The access to liquor storage areas should be very secure with very limited access by non- essential personnel. No guest should be issued more than two alcoholic beverages per transaction. Any guest not obviously over the age of forty should be asked for appropriate age verification identification. Service Standards Alcoholic beverage service standards typically provide one bartender per 250 guests at a normal concessions event. For special events that ratio should be 1 bartender per 100 guests for a hosted event or one bar per 150 guests for a cash bar. These are general guidelines and should be modified when appropriate based on the needs of the guest or special circumstances of event. The application of revenue minimums for special events is common. When the revenue target is not met, it triggers modest labor fees, which can help offset the higher labor cost associated with lower than expected sales. Whether a concessions event or hosted or cash bar, the appropriate number of service locations should be provided to minimize lines and maximize profitability. The bartenders should be well trained, in appropriate uniform, and eager to serve our guests with a greeting and a smile. Alcoholic Beverage Control & Regulations The liquor laws of each state are varied. In common with all states however, are rigid regulation and severe penalties for non-compliance. The liquor code for each state is a public document and should be downloadable from the "state".gov web site. The Manager should read and understand the contents of this document carefully and ensure, on an on-going, basis that the licensed premises are in 100% compliance at all times. In many cases a simple clarification, interpretation or knowledge of past practices in your state can be obtained by a representative of the State Restaurant Association. The Manager should at all times be knowledgeable of events in his or her facility that utilize donated, sponsored, and or sampled alcoholic products. There are generally strict and complex regulations involved and are frequently the cause of non-compliance. The liquor license at an entertainment or sporting complex is a very valuable asset, one of which should not be put at risk at any time. pg. 75 ' OPERATIONS MANUAL " HUMAN RESOURCES/LEGAUSAFETY/PR CONT'D Alcohol Awareness Certification It is strongly recommendation that all employees who handle alcoholic beverages complete and be certified in an appropriate alcohol awareness program such as TIPS or ServSafe Alcohol. The courses should be made available to all alcoholic beverage handlers at you're the complex at least twice per year. The courses are generally available on line for easy access by staff. Culinary Quality Standards In order to meet and/or exceed guest expectations with regard to food quality it is essential to start with quality ingredients, a respect for food, and possess an understanding for the basic fundamentals of cooking. One cannot achieve high quality outcome with inferior ingredients. Not every Manager is an expert on food and cooking techniques, however, the ability to know the difference between quality and inferior ingredients and tasty, well presented foods compared with those that are average is an important factor for success. Incorporating local ingredients and regional menu items that are indigenous to your area is recommended. This process can easily transform a typical menu to one that is highly creative and imaginative, not to mention creating,a higher perceived value for your guest that can add incremental revenues. Temperature Standards Hot food should be served at temperatures in excess of 140°F. Cold Food should be served at temperatures below 40°F. Any foods served between 40°F. and 140°F. (This temperature range is referred to as the "Danger Zone") is a potential hazard and could be the cause of food borne illness. Never hesitate to keep a pocket thermometer nearby and to use it regularly. You are protecting the Sports Force Parks and its guests. Presentation Standards Whether the application is a concession stand, a portable cart, or a meal at a special event, the way food and beverage are presented and merchandised can make the difference between a happy or unhappy guest. Presentations should be creative and ingenious (does not always mean expensive). They should be diverse in color and height and feature varied textures and flavors. It is recommended to keep a supply of tasteful props on hand to decorate concessions and food displays. Industry publications and trade magazines can be a great resource to,learn new presentation ideas and trends. Most importantly, get out often and know what your competitors and other foodservice operators are doing. ME T5P0,_RTS KSR�E OPERATIONS MANUAL HUMAN RESOURCES/LEGAUSAFETY/PR CONT'D Set Times It is recommended that every event will be completely set up and fully staffed thirty minutes prior to its published starting time. This is referred to as the "set time". The manager should plan to inspect all events prior to opening to ensure the "set time" has been met HACCP Standards Hazard Analysis and Critical Control Points (HACCP) is a process -based system to reduce the risk of food borne illness among employees and guests. It is recommended that all food handlers be required to possess a valid State food handler certificate as a condition of employment. It is also recommended that at least one manager with a "Serve Safe Manager" credential be on site during all hours of operation. Information regarding the state food handler certification and ServSafe can be obtained from the local state restaurant association. Equipment The foodservice equipment, smallwares, and supplies are important and valuable assets. They should be handled and treated with respect and always stored in a clean and organized manner. Cleaning & Maintenance Janitorial & Housekeeping The overall responsibility for maintaining a clean, well -organized and safe facility is that of the Manager. It is recommended that daily, weekly and monthly task assignments are created and maintained and are regularly monitored for compliance. The Manager should, walk the facility from time -to -time to seek and record areas for improvement. Repairs and Maintenance Sports Force Parks is equipped with a diverse equipment inventory that needs to be maintained and kept in good working condition. It is recommended that an equipment repair and maintenance log be kept current by the Manager and indicates when each piece of equipment was repaired, what repairs took place, and the vendor invoice number. For certain pieces of equipment that may be on a preventative maintenance program, notations in the log indicating when PM has taken place can prove to be very helpful should problems occur with a particular piece of equipment in the future. Environmental Programs "Green & Sustainability" programs require that personnel are appropriately trained on the use and handling of products, systems, and programs designed as to meet environmental sustainability goals. Recycling, product biodegradability, composting and the use of locally grown organic products are some of the many programs commonly practiced at sports and entertainment venues. pg. 77 cq0 ' OPERATIONS MANUAL " HUMAN RESOURCES/LEGAUSAFETY/PR CONT'D Pull Sheets For special events, it is recommended to make use of pull sheets. This document lists the smallwares and supplies needed for a particular event along with the location, day, and time to be delivered. Generally, pull sheets will be generated for the special event needs well in advance of the event. This allows ample time to organize and deliver the various supplies for each event in the most cost-effective manner possible. It also helps keep the facility organized. Front -Line Training On-going training is an essential need for a successful operation and for the growth of the supervisors and its employee base. Recommended training programs include: Workplace Safety, Alcohol Awareness, Equal Employment Opportunity, Discrimination and Guest Service. The Manager should encourage a life-long learning philosophy at the Sports Force Parks and make best efforts to provide training to the supervisors and employees of the facility Recruiting The Manager, will be expected to recruit supervisors and employees from the within the local area using traditional and non-traditional sources and means. These techniques may include print and electronic based employment advertising, working with the career directors at local hospitality and culinary programs, schools, colleges and universities, through professional associations, workforce development programs, hosting or participating in job fairs, and through other direct networking opportunities. Remember, finding good employees and managers is difficult. Maintaining strong and positive employee relationships along with a nice environment to work in will increase retention, thereby keeping valuable resources for on-going recruitment efforts at its minimum. Hiring Hiring part-time employees in a sports and entertainment operation is a frequent process. It is the expectation at Sports Force Parks that the Manager will provide written approval for each new hire and to ensure that the employment application is completely filled out with all required documents and copies of appropriate identification. Safety It is the responsibility of the Manager to maintain a safe workplace environment. Accidents in the workplace are not only costly in financial terms but also in human resource terms. It is recommended the Manager form a safety committee that meets on a regular basis. Some important activities the committee should undertake are: regular inspections of the facility to identify and suggest corrections to potential safety hazards; to select and schedule safety training programs, and to monitor compliance. Minutes should be recorded and filed. pg. 78 S OPERATIONS MANUAL " FINANCE & ACCOUNTING Reporting Accurate and timely reporting is a basic tenet of fiscal responsibility. It is the expectation of the Sports Force Parks that the Manager will maintain the highest standards of business ethics and comply with generally accepted accounting principles. It is also an expectation that the Manager will make every effort to meet all reporting deadlines consistently. In business, everything does not always go according to plan. If a problem exists or a mistake was made, corrections and improvements for the future can only be effective by disclosing your concerns right away to the appropriate leaders. Forecasting It is the expectation of the Sports Force Parks that upon request the Manager will submit a current and accurate forecast for the current week or period. Important information in your comments include, explanations for any variances of revenue and/or costs and EBITDA, significant information with regard to guests and clients, the current inventory valuation for the complex and total accounts receivable with explanations for any receivable over 90 - days past due. Event Pro -Formas There is a frequent need in the catering business to customize food and beverage programs and/or special events for our guests based on their specific budgets. In order to maximize profitability while meeting or exceeding guest expectations, an operating plan and a financial plan need to be well thought out in advance of the program or event. For these purposes it is recommended that an event pro -forma should be prepared to record the plan and provide financial guidelines to follow. Cost of Merchandise The cost of merchandise is generally one of the largest expenses the Complex will incur and as such should be monitored very closely each week by the Manager. The Complex has a published menu for concessions, beverage and catering with the most commonly requested food and beverage products. Since the prices on these menus are posted and/or published and should not be changed without the approval of the Manager. It is recommended that a perfect product cost notebook be assembled that contains a product cost analysis for every item listed on your unit's menus. The perfect product costs updated semi-annually. By doing so, perfect cost report can be compared to the actual cost of merchandise for the Complex and used as an analytical tool for continuous improvement. pg. 79 Sp_UPHRKSR�E i FINANCE & ACCOUNTING CONT'D Cost of Labor The cost of labor is also a very large expense the complex. Labor costs must also be monitored very closely each week by the Manager. Labor is split into 2 basic categories—variable and semi -variable. Semi -variable labor represents the total costs of payroll for yourself and any other salaried exempt team members. Variable labor represents the total cost of labor for your unit other than the salaried exempt personnel The very best way to control and monitor your unit's variable labor expenses is through the process of departmental labor forecasts. Generally, this would include the functional departments — Culinary & Stewarding, Beverage, Catering, and Concessions. The following procedural example is recommended to be completed each week and approved by the Manager prior to posting schedules for the front-line staff. • Monday— Each functional department should create schedule shells based on the subsequent fiscal week's planned events. • Tuesday— Each department supervisor should cost out the proposed schedule and compare to forecasted revenue. The Manager's should determine if the cost of the scheduled labor is within budgeted parameters before approving • Wednesday — Labor forecast review and revisions • Thursday — Manager to approve labor forecast • Friday — Post work schedules effective for the following week Once the labor plan has been approved and posted, the supervisors and the Manager should monitor costs closely and adjust the labor plan as needed based on business levels. It should be the expectation of the Manager that the actual labor spending by each department will closely follow the approved labor forecast with appropriate adjustments for increases or decreases of business levels. Overtime for front line staff should always be minimized or negated where and whenever possible. When crafting schedule shells the use of pre -planned overtime should be discouraged unless the cost of the overtime premium is less than the cost of adding another employee. An example of this would be when a 9 -hour shift is needed. In this example, paying one employee one hour of overtime would be less expensive than paying a four-hour minimum shift for an additional employee. However, if it is possible to accomplish the event with two employees each working a consecutive shift of 4 1/2 hours you would have planned for the least possible variable labor expense. Other Expenses There are a variety of other expenses that the Complex will incur in its day-to-day operations. Some expenses such as telephone service and armored car service are fixed, while others such as office supplies and chemicals are variable and should go up and down based on the business volume of the Complex. Other expenses should be reviewed each week and monitored closely by the Manager. pg. 80 L S FORE I n e j IRRS FINANCE & ACCOUNTING Receivable Accounts receivable reports should be reviewed by the Manager on a weekly basis. Even though payment for most events are collected in advance, on site additions and pop-up events can lead to an outstanding balance at the end of the event. The Manager should review any account that has not been collected in an appropriate timeframe and to establish a plan for collection. Accounts Payable It is recommended that each week all of the vendor invoices are collected by the Manager and organized for payment. Typically the Manager will attach an accounts payable summary. It is suggested that the Manager look at each invoice; ensure it is listed on the A/P summary and that the assigned general ledger account number/s is correct. Once you are satisfied that all of the invoices on the summary are correct and valid, the accounts payable summary should be signed by the manager and submitted to the accounting department. ep.OPERATIONS MANUAL INVENTORY It is required that the Manager complete a physical inventory for all food, beverage, chemicals, and operating supplies on a bi-monthly basis. This inventory is best scheduled between the close of business at the end of the period and before the opening of business for the subsequent period. It is recommended that the Manager conduct a comprehensive equipment and small wares inventory at least twice per year. This will limit costly last-minute surprises when supplies and small wares assumed to be on hand are not available in the needed quantities when needed for an event. Tips for an accurate Inventory: • Take your count the same way every time, starting from the left and working to the right. • Keep inventory periods consistent • Always take inventory while closed for business • Properly train employees in inventory counting to ensure accuracy 1. Start in dry storage. Count the items the way they're positioned and, if needed, filter them alphabetically on a spreadsheet when you're done. Include the product's type, brand, name, and case or package size. Also include a column for your prep area, freezer, walk-in, or any other areas where food or kitchen related items are kept. 2. Visually take note of how much product is in each package or container, separating it into tenths. This is an estimate whether the package is half full (0.5), a third full (0.3), etc. This works for product that is based on weight, but if you are counting product that has individual pieces, i.e. hamburgers, count the actual "units." 3. Repeat this process of counting for every product, and enter the numbers onto the sheet, separating them into produce, dairy, protein, or other categories you want to arrange by. 4. Repeat this process for the prep area, freezer, and walk-in cooler. Your counts will likely vary here, based on a mix of cases and units, rather than Just individual units only, so you may need to add another column to your sheet to account for this. For instance, if a case comes with 12 pieces, you might want a column in the excel sheet that can convert from case to units and vice -versa. 5. Finally, take your sheet and add up the totals for each category. 6. At the end of the inventory period you'll take all these counts again, repeating the exact same process. This will leave you with a beginning and an ending inventory count. pg. 82 OPERATIONS MANUAL RETAIL •• i ' OPERATIONS MANUAL HOW TO PRESS HEAT Custom Threads Tournament Apparel Quick References Use this sheet as a reminder of key aspects when operating Custom Threads Tournament Apparel Applications Temperatures Time Peel ar_ OT Goof Proof 360 Degrees 6-8 Seconds Hot Peel Stretch Litho 280 Degrees 13 Seconds Cold Peel Numbers 360 Degrees 4-6 Seconds Hot Peel Names TBD Determining Type of Transfer o Goof Proof- sandy feel that sheds a little, has opaque transfer paper o Stretch Litho- smooth feel, should not shed, has transparent transfer paper o Numbers o When transferring a double digit- verify the numbers line up directly on their transfer paper • *You may have to cut some off to make sure numbers are aligned Placing Numbers • Numbers should be placed 4-6 inched down the shirt. This is typically about an inch above the seams for the arm pits. • Always place name first. Then roughly 1-2 inches below, place the number(s) CAO p9. 84 Spa" PRFORCE RNS, OPERATIONS MANUAL HOW TO PRESS HEAT CONT'D Follow the below guide for placement of applications in various places Polo Shirts ! 1.5 togfrorn [,e fhoolder s left seam and trs. 9. d to 5' from the center, In brae v[Ith tne ' collar meE[In9 the sI o, Ader;emn. i 0.7.3' x Sweatshirts T-Sltltts 7.5 to 9' Irma the shooider s LR seam Ord 4 acrd from the cerate'. Top of the deign 3" to 3.5' from the bottom "The image to the left is the standard for large logos of neck's edgIrg. on chests of t -shirts as well. When transferring a second application onto the same side of the item, make sure to use a clean sheet of transfer paper to protect the first laid item to make sure the application does not stick to the heat press •• G SPORTS FORE PARKS- OPERATIONS MANUAL PRODUCT ORDERING, RECEIVING, REPORT GUIDES Custom Threads Tournament Apparel o Ordering apparel is completed on Monday following a tournament o Ordering heat transfers is completed no less than two weeks out of tournament. o Always try to place orders in a timely notice and the least amount of separate orders to limit shipping costs. Ordering Tournament Logos, Numbers, Names and Basic Apparel o Use Transfer Express to place orders for Tournament Logos and Numbers • https://transferexpress.com/ • username: • password: To order Tournament Logos • Design Center> Upload Your Own Artwork> Choose File • After selecting your logo • Verify logo does not have a white background (rectangle). If it has the white background, ask Will Spence for the image to have the background removed • Adjust the size > Average size is around 10 x 11. o Do not exceed 11 inches in width (due to youth shirt) o Do not distort image. Adjust one factor, and it will automatically adjust the other • Make sure the image still fits in the size guide • Configure the colors on the map > If the color is a special color, and Transfer Express does not display that color, type in the Pantone C code o Pantone C codes should be in the tournament logo folder, if not, ask Will Spence Verify: > Print Method: Screen Print > Transfer Type: Goof Proof > Fabric: 50/50 Blend > Cut Apart: No > Number of Colors: represents the amount of colors in Logo > Background color: Select Other or Various Determine Quantity needed (Image Qty) > Based on last year's results with increase for this year > Round up to the nearest 50 or 100 > Gain approval from GM before placing Review Order and Add to Cart Place Order or order other supplies as needed > Other supplies include the cover sheets used to protect numbers and names when pressing on the garment o There should be at minimum 10 on hand during a tournament G OPERATIONS MANUAL " PRODUCT ORDERING, RECEIVING, REPORT GUIDES CONT. Ordering Numbers • Transfers > Numbers > Individual Number Packs > Champ (Goof Proof) > 8 inch > Colors > Enter in Numbers and quantities needed (6 and 9 can be used interchangeably) > Add to cart • Repeat for different colors if needed • Place order • Print Invoice for GM's records Ordering Names • Transfers > Letters & Express Names> Format = Straight > Full Block > Letter Height = 2 Inches > Width =14 inches > Select Color > enter as many letters are you can until it says squished (can add more lines) remove a few letters so squished goes away> Add to cart (green button) repeat for other colors as needed Ordering Apparel o For Solid Hoodies and Tees/Long sleeves o Use Transfer Express Wholesale Apparel • Tee shirts are Gildan 50/Cotton /50 Poly T Shirt 8000b (Kids) and 50 Cotton/ 50Poly T Shirt 8000 (Adult) • Colors are Sport Grey, Red, White and Royal • Long Sleeves are adult only (Will need to use Ares for Kids Long Sleeves) Gildan 50 Cotton/ 50 Poly Long sleeve T shirt • Colors are White and Grey • Sweat Shirts are Gildan Youth Heavy Blend Hooded Sweatshirt 18500B (youth) and Gildan heavy Blend hooded Sweatshirt 18500 (adult) • Colors are Royal, Black, Sport Grey and White • Add items to card that are needed o Tie Dye is through Ares, you will need to download forms from drop box • Drop Box > Sports Force Parks > Retail > Apparel Order Forms ALL> CTTA Blank Order Forms • Fill out tie dye form • Safe form in CTTA Orders Placed 2018 with file ending in current date • Gain Approval from GM and follow email instructions located at the top of the form to place order • Save copy in CTTA Orders Placed 2018 Under Armour is through BSN • Drop Box> Sports Force Parks> Retail> Apparel Order Forms ALL> CTTA Blank Order Forms • Fill out tie UA form • Follow Directions at top P9. 87 ' OPERATIONS MANUAL PRODUCT ORDERING, RECEIVING, REPORT GUIDES CONT'D Receiving Ordered Apparel and Inventory o Verify shipment has correct pieces • Use invoice and order sheet to verify correct shipment of colors and sizes o Add quantities to Revel *Sort by item, color, and size for faster inventory • Log into Revel > Inventory > Find item > Select Box icon located under Actions on right hand side> Fill in Quantity, Cost/ Unit and date in Remarks box, select receive *Repeat for all sizes and colors o Next select the Products tab, and at middle left, select Push Changes and select Accept to verify the push to register terminals • Verify no one is logged into POS stations so POS can update • If POS is being used, finish sale, then log out for items to update, then log back in o Stamp invoice sheet and fill out blanks o Put Invoice in GM's top filer on desk o Any merchandise missing, email supplier the invoice number, along with units missing CC GM on email o Damaged Items • Send picture of damage to supplier and ask for replacement. Supplier will determine what is to be done with damaged item • CC GM on email o Put items in correct locations Maintenance The heat presses sometimes start to stick or grind when pulling down the handle for the top platen to meet the bottom platen. When this happens, spray the grease directly into the joint of the arm of the top handle and open and close a few times to make sure the platen lowers smoothly. Ordering Candy o Run Revel report for Current Inventory levels • Log into Revel and select Inventory • Filter by vendor o When inventory Is 10 or less, fill out candy form in Drop Box under Retail in the file All Order Forms o Fill out form and gain approval for GM o Follow top of order form instructions for who to email SPORTS FORE -r PRRKSs OPERATIONS MANUAL PRODUCT ORDERING, RECEIVING, REPORT GUIDES CONT'D Receiving Candy o Verify shipment has correct items • Use Invoice and order sheet to verify correct shipment of candy/ food/ medications o Add quantities to Revel • Log into Revel > Inventory> Find item > Select Box icon located under Actions on right hand side> Fill in Quantity, CosUUnit and date in Remarks box, select Receive Repeat for all candy/ food/ medications o Next select the Products tab, and at middle left, select Push Changes and select Accept to verify the push to register terminals o Stamp invoice sheet and fill out blanks o Put invoice in GM's top filer on desk o Price candy/ food/ medications if needed o Put out candy/ food/ medications in Locker Room in appropriate areas Registers Updates The day before a tournament or event, check the register for updates o Apple Updates • From home screen select the gear -icon (setting) check the general tab for updates • Update if needed Apple ID: Password: Revel Updates • From home screen, select the A -icon (App store) and select the Update tab • Update revel if needed League Apps Running Reports o Reporting > Product Orders > Show Filters > select product • Running a filtered report works best for wristbands, tent rentals, and reserved parking. Due to League Apps not categorizing all CTTA orders together. The best option is to download all Items and filtering in Excel Closing Orders It is important to close orders because that means the order was taken care of and the guest is good to go. Leaving them open will cause confusion especially with wristband sales o Reporting > Product Orders > search through the orders o Once the product order is found, click Close Order on the right side, and refresh the webpage o Continue to do this for all completed orders CAO pg. 89 ' I ' OPERATIONS MANUAL PRODUCT ORDERING, RECEIVING, REPORT GUIDES CONT'D Mailing Address Invalid o If a wristband is sent back due to wring mailing address, log into league apps to get the guests email address o Email directly from League Apps to save time, their response will come to your direct email account. • Reporting > Product Orders > search through the orders to find the guests names • Click on the guests' name and at the top click Message. Explain to them that their wristband was sent back due to invalid address and determine solution (if not enough time to mail, have pick up at TC or reserved parking if they purchased reserve parking. Add/ Remove Products o When a CTTA deadline is here, or a Not Too Late Email is sent you must add/ delete products. You will also need to delete wristbands a whole week before the event. Remove tent rentals the Day before a tournament and Reserved Parking To Add Products o Log into Leagues apps > Manage (in blue section) > E-commerce Products > Select items you wish to change one by one > Edit Details > Custom Fields > Add Item under Tournament Name, fill in both blanks that populate with the identical Phase (example Label: Golden Spikes Value: Golden Spikes) > press Save. Repeat for all items necessary To Remove Products o Log into Leagues apps > Manage (in blue section) > E-commerce Products > Select items you wish to change one by one > Custom Fields > Edit Details > Custom Fields > Delete Item o DISCLAIMER- WRISTBANDS there is one step before selecting Custom Fields • Select Price and Inventory Options > select the X under actions next to the wristbands you wish to remove. Then click the Custom Fields Tab and follow the steps as mentioned before MIN Cq p ' OPERATIONS MANUAL " PRE -SALES PROCESS Sports Force Parks will focus heavily on guest services through the pre -sale opportunities for guests. Fulltime staff will help ensure orders are being tracked and fulfilled in a timely manner. Guest Experience Coordinator or Events Coordinator o The Amenities Coordinator and Events Coordinator will check the online portal for new orders daily to ensure orders are tracked appropriately o Coordinators will fill out tracking sheets located in Drop Box under Tournaments o Orders will be fulfilled daily, as supplies are available o In the event that the Amenities Coordinator or Events Coordinator is unavailable, any available coordinator will track the new orders and fulfill in a timely manner o The Amenities Coordinator will send out wristbands and fulfill CTTA orders o The Events Coordinator will organize the Tent Rental and Reserved Parking Orders General Manager o Twice a week, Tuesdays and on day prior to the event start date, the General Manager will run the pre -sale report on the online portal o General Manager will cross reference League Apps reports to verify all orders have been accounted for Online Portal Daily, log into the online portal to check pre -sales o League Apps is Sports Force Parks current provider o Log into the portal, select Reporting, and under Ecommerce select Product Orders o From this page, staff and filter orders or look at all existing orders Custom Threads Tournament Apparel When a pre -sale is created, the following steps will occur: o Open Custom Threads Tournament Apparel Pre -Sales excel document in DropBox o Log all information in the correct tournament sheet • Date the sale was placed, the purchaser name and email, items and customization o A team member will create the item when apparel and heat transfers are in stock o After pre -sale is completed, the Amenities Coordinator will update the tracking log, and close out the sale on the online portal Event Long Wristbands When a pre -sale is created the following steps will occur: o A team member will mail out wristbands daily as orders are placed o After order is mailed, Amenities coordinator will Close the order in the online portal 9 A' OOPERATIONS MANUAL PRE -SALES PROCESS CONT'D Reserved Parking When Reserved Parking is purchased on the online portal the following steps will occur: o Open the Preferred Parking Sales excel document in DropBox • Each tournament will have its own tab, go to the proper tournament tab at the bottom of the file for the tournament that the pass was purchased • Log all information in correct tournament sheet of the new purchase • Order#, Date, Purchaser, Quantity, Contact Email • Double-check the downloaded excel file to ensure that the same number of parking passes for the tournament match those in the Reserved Parking Pre -Sales excel document. Once you have recorded the new purchase, the same number of purchases should be displayed on both excel files o After this has been entered, Events Coordinator will close out the sale on the online portal o From the Pre -sales Excel Sheet, on the day before the event, copy and paste the following information into a new spreadsheet: Purchaser First and Last Name, Contact Email, Order Number • To create the columns of Purchaser First and Last Name, once in the new document, highlight the Purchaser column, then go to the Data tab at the top of the page. Select Text to Columns. Make sure that the Delimited option is selected and click Next. On the following prompt, make sure that only the Space option is selected, then click Next. Finally, click Finish and the columns will now become two columns, First and Last names of Purchasers • Sort this new document by Purchaser Last name • If there are not 40 spaces sold for the event, please make sure the spread sheet prints enough grid lines for 40 spaces. Even if they are blank in the excel sheet, print them as additional spaces. To do this you will need to make sure all rows through 41 have gridlines on them, as the first row will display all of the field names. This will help track how many spots are sold, in the event of an in-person/day-of purchase ■ Finally, create a new column on the far left and number 1-40, These are not space number assignments, this will just help track in-person/day-of purchases. • Also, create a new column on the far right of the page labeled "Checked -in". Leave this column blank for now. Print the page in landscape format o Once the sheet is printed select the Parking Passes that match the same color wristband that is being used during that selected event. This is also displayed in the pre -sales document as the header at the top of each tab • These are located in the Event Coordinators Office in the shelving unit • Count out 40 Parking tags • It is Imperative you have exactly 40 tags, this will ensure that we do not oversell Reserved Parking for the event • Write in black marker, the valid dates of the passes, this would be from the first day of the event to the last. Please write this in the following format on both sides of the tags: 4/8/18, this would be an example for the College Showcase o Assemble together a clipboard that contains this Pre -Purchased list, a pencil/pen, and the parking tags themselves to be ready for the following day • Also prepare in a plastic bin: parking wands, cash aprons, and start-up cash that can be ready for pick-up by parking attendants next day pg. 92 Cao. NOW OPERATIONS MANUAL PRE -SALES PROCESS CONT'D Once Reserved Parking is logged and ready to go for start of event: o Parking Attendants take parking bin and parking clipboard out to event parking area • Weather permitting, parking jackets are available in Safe room • The Parking Bin and Clipboard will be located in the Events Coordinators Office o Set-up barriers in designated areas to create the Reserved Parking zone o Set-up white cones and directional A -frame signage leading from the Cleveland Road Entrance towards the Reserved Parking area o Set-up 5x5 parking tent in Sports Force Parks Main Entrance, towards Cleveland Road o Parking will open 30 minutes prior to gates open, arrival time for employees is 30 minutes prior to parking open Once set-up is complete there will be 2 parking attendants. One will help direct cars to proper parking spots, the other will check guests in as they arrive: o When a guest arrives, ask them for their name and to present the confirmation email, which they should have printed or may show you digitally on their electronic device • If everything is in order, place a check mark in the "Checked -in" column, hand them their parking tag and explain that they may now come and go as they please for the remainder of the event. Remind them to leave the parking tag hung in plain sight • If they did not make a reservation, but wish to purchase one they may do so, only if extra spots remain. Collect the proper payment from them, record the Purchaser First and Last Name, a contact email, place a check mark in the Checked -in column, hand them their parking pass, and explain rules and regulations. Leave the Order Number column blank on sheet, the car is good to go • If they do not have proof of reservation, but their name is on the list, please make note of this on any extra space on the page, give them a parking tag, and allow them to enter • If they claim to have a reservation and insist that they have paid for a spot, but cannot show proof and their name is not on the list please notify the MOD or the Events Coordinator to resolve this issue, have vehicle pull to the side so that you can further assist other vehicles o Second parking attendant will also make occasional trips around the lot to ensure parking tags are displayed in window areas • If no tag is displayed, please keep track of that vehicle, when owner returns have them display tag o Once all tags are sold, both attendants will help cars come and go into Reserved Parking throughout the event • Help guide and instruct other cars that Reserved Parking is sold out, then direct them where to go for free parking pg. 93 G 5FI ARNSRI PRE -SALES PROCESS CONT'D At the Conclusion of Day: If there unclaimed or unsold parking tags, return them to the parking bin • Return all parking cash directly to MOD or Events Coordinator • Manager on Duty or Events Coordinator will pull parking list to double check that all pre - purchases have checked -in and to tabulate in-person/day-of purchases • If there are no remaining tags to be claimed or purchased, parking clipboard pack and bin can stay inside for the remainder of the event, individuals need only check-in once Tear -down parking tent, cones, and barriers. Return to proper storage Starting Day 2 and remainder of tournament: o Set-up parking tent, cones, and barriers o Get parking bin, parking wands, and if necessary starting cash, cash aprons, and clipboard • If there are parking spaces still available, unsold and unclaimed tags will need to be taken to the parking check-in for the remainder of the tournament. This will happen until all spots are sold. The same parking list will then be left in the clipboard so that the same in-person procedures can take place throughout the event • Starting cash will need to be rebalanced at the end of the evening and prepped for the next day o Guests need not check-in twice. If their tag is displayed in their window, wave them through • If you cannot see tag, please ask them to present it before entering, then ask them to clearly display it in their vehicle throughout the day • If they do not have a pass and Reserved Parking is full, direct them to the free parking in other areas of the facility o Parking attendant will also make occasional trips around the lot to ensure parking tags are displayed in window areas Tent Rental When a pre -sale Tent Rental is created the following steps will occur: o Open the Tent Rental excel document in DropBox • Each tournament will have its own tab, go to the proper tournament tab at the bottom of the file for the tournament that the Tent was rented • Log all information in correct tournament tab of the new purchase • Order#, Date, Purchaser, Quantity, Contact Email, Zone Map Email Date Sent, Zone, and Side Walls • Double-check the downloaded excel file to ensure that the same number of Tent Rentals for the tournament match those in the Tent Rental Pre -Sales excel document. Once you have recorded the new purchase, the same number of purchases should be displayed on both excel files o Events Coordinator will, send a follow-up email to the Purchaser with a map attached for the Purchaser to select the Zone in which their tent will be set-up for the start of the event • Upon response, record the set-up Zone pg. 94 cno I ' OPERATIONS MANUAL " PRE -SALES PROCESS CONT'D o Assign a Tent Color and Number, using the following rules: • Tent colors are Red, White, and Blue. There are 4 of each color. • All White tents and Blue tents 1-2, are to be used for Zones 2 and 3, as these tents will be stored in the Ticket Shack. • All Red tents and Blue tents 3-4, are to be used for Zones 1 and 4, these tents will be stored in the Tournament Central overhang o After the sale has been entered and location has been established, Events Coordinator will update the tracking log, and close out the sale on the online portal o On the day before the event, print the Pre -Sales Excel Sheet • Sort the document by Zone before printing • If there are not 12 tents sold for the event, please make sure the spread sheet prints enough grid lines for 12 tents. Even if they are blank in the excel sheet, print them as additional tent rental spaces. To do this you will need to make sure all rows through 15 have gridlines on them • This printed document will first go to the Events staff for set-up. Once set-up is complete this sheet will be turned into Team Coordinators or the SFP staff member stationed in Tournament Central o Print Signage for Rented Tent labeling • Use the template in Drop Box labeled 'Tent Rental Name Plates" • Record all Purchasers Name in size 40 font on separate sheets in the document • Example: Joe Smith and Jane Doe rented tents for the event. Make there are separate Name Plates for each. If you have 12 rentals, this document should be 12 pages long. Each label will Read: `Tent Reserved for: Customer Name" • Print 4 copies of this document • Each tent will need two plastic -paper protectors clipped to the bottom of the canopy. Slide two sheets, both outward facing, into both paper protectors for each tent. o Make Signage and Pre -Sales printed sheet available in the Tent Rental Clipboard located in Events Coordinators Office for pick-up by Events Staff the next morning • If sides have been rented also retrieve the side plastic bins for pickup by Events Staff, these are stored in the Safe Room Tent Rental Start of Event: Events Staff will arrive 1 hour before gates open Retrieve the Tent Rental Clipboard and appropriate side wall boxes from Events Coordinator or Manager on duty Take the corresponding tents to the appropriate zones, begin set-up with Rental Tents • Ensure weights have been properly distributed and secured on each tent • Ensure Tent Renters name is displayed and visible on both sides of tent pg. 95 LPOP-RI FORCE OPERATIONS MANUM RKS> PRE -SALES PROCESS CONT'D o Once all Rentals have been set-up, return the empty side bins and clipboard package back to Tournament Central. Then obtain the additional White 5x5 tent from Tournament Central overhang and set-up in the employee parking gate entrance o Next, proceed to check with Events Coordinator on which Event Tents need to be set-up • Events Coordinator or Manager on Duty will have a list of SFP tents and set-up location o After setting up each tent, inspect them individually to note any breaks, tears, or problems • Record them on separate sheet of paper with Tent Color/Number and issue • Report all issues to the Event Coordinator or MOD In the scenario of an in-person or day -of Tent Rental: o Rentals can take place in Tournament Central through either the Team Coordinators, Event Coordinators, or MOD • First have Renter fill out the Tent Rental Form located on Dropbox. Extra will be printed to have on hand for each tournament • They must include credit card number, even if they are paying with cash. We will not run the card; it is simply for lost or damaged tents. Rental information will be recorded on the Pre -sales Sheet in the additional slots available. Write down the proper Date, Purchaser, Quantity, Contact Email, Zone they would like to be set-up in, and Tent Color/Number Assignment. Order Number can be left blank • Process payment through Revel Once form is complete, inform Guest their tent will be set-up within the half hour • Radio Events Coordinator or MOD once purchase process has been complete • Events Coordinator will then assign Events Staff to set-up new Tent Rental At the Conclusion of Day: o Check to ensure all Rental and Event Tents have been collapsed down and set on the nearest fence for next day set-up • Note set-up location of tents and communicate to Events Coordinator • Events Coordinator will adjust notes on Pre -Sales Sheet to account for any moved tents • Tents do not need to be brought in unless severe weather is in the overnight forecast. This will be communicated by Events Coordinator or MOD • Rental Tents may have moved from their original set-up location, still collapse these down and leave them in their new set-up location • Ensure all tents are accounted for. If need be, reference the Pre -Sales Sheet CAO pg. 96 LPHRE FOOPERATIONS RKS.� PRE -SALES PROCESS CONT'D Proceeding Event Tournament Days Set-up/Tear-down: o Events Coordinator will re -distribute the Pre -Sales Sheet to Events Staff. Crew will then set-up Rental and Events tents in their last recorded location o Event Staff will then return the Pre -Sales Sheet to Tournament Central Repeat this process each proceeding day of the tournament At Event conclusion, after final game, breakdown and return all Tents and Weights to their designated storage area • Inspect tents before dissembling, note any breaks in framing plastic or metal and any tearing in Canopy top. Report this to the Events Coordinator or MOD • Events Coordinator will log any broken tents • If damage to tent is severe, Events Coordinator will then take the information to the General Manager to proceed with proper billing • Tent may need to then be taken out of commission • Events Coordinator will inspect tents after incidents have occurred pg. 97 INVENTORY It is required that the Manager complete a physical inventory for all merchandise, apparel, and smallwares on a bi-annual basis. This inventory is best scheduled between the close of business at the end of the period and before the opening of business for the subsequent period. Tips for an accurate inventory: o Take your count the same way every time, starting from the left and working to the right. o Keep inventory periods consistent o Always take inventory while closed for business o Properly train employees in inventory counting to ensure accuracy 1. Count the items the way they're positioned and, if needed, filter them alphabetically on a spreadsheet when you're done. Include the product's type, brand, name, and case or package size. 2. Repeat this process of counting for every product, and enter the numbers onto the sheet, separating them into merchandise, apparel, or other categories you want to arrange by. 3. Finally, take your sheet and add up the totals for each category. i ' OPERATIONS MANUAL Wm FIRST AID 6Z gpORTs FBRCE -FIRK OPERATIONS MANUAL INCIDENT & INJURY POLICY Policy When Injuries or Incidents occur in the park, during tournaments, during events including non-operating days, injuries and incidents that affect the park are to documented using the SFP/FM forms. Overview: When an injury or incident occurs, the team member witnessing or making first contact is to alert the manager on duty and/or medical personnel to the situation so they can assess and act accordingly. The Medical Personnel or Manager will ensure that the incident report is complete and accurate. Action Steps Injuries: o Any bodily injury to a guest, player, coach, partner, team member or visitor o During a Tournament or Event: Medical Staff and Manager are to be notified so they can assess the situation and act accordingly. o On non-event days a manger is to be notified so they can assess the situation and offer support as needed. Incidents: Types of incidents but not limited to: Lightning Fire Burglary Tornado Explosion Robbery Wind Damage Electrical Issue Terrorism Snow Storm Haz Mat Spill Civil Disturbance Flood Gas Leak Bomb Threat Tsunami Conduct Violation Active Shooter Hurricane Code Adam These will have a physical impact on tournament/event functions, park operation, amenities operations and more. A manager is to be notified immediately so they can give direction and support. Local first responders, utilities companies or other may be contacted. ' I ' OPERATIONS MANUAL " INCIDENT & INJURY POLICY CONT'D Forms Process o The Medical Personnel or Manager will ensure that the incident report is complete and accurate including securing video if available. Communication of incident, if necessary, to proper partners and filed monthly by year in the GM office. MEDICAL PROTOCOL Sports Force Parks will focus heavily on guest services and safety. The level of care that we offer through First Aid is established by SFO Policy and a Medical Director if required by state law. General Manager o To make sure Medical Director has been procured if required and schedule meetings with staff as required o General Manager will communicate any concerns to SFP Corporate Medical/First Aid Personnel involved in the treatment of athletes, participants and spectators EMT/Paramedics/Nurses operate under protocols established by their medical director and the state in which they are certified. They do not administer drugs or do invasive procedures (start IVs or intubate) unless under the direction of these protocols or under the direction of a physician who is acting as their medical director EMT/Paramedic/Nurses teams are used to the situation in which a person comes up and identifies themselves as a physician—often trying to be helpful or get involved in the care of the patient. The Paramedics/EMT/Nurses operate under specific medical protocols under the direction of their medical director. They cannot take orders from just anyone who walks up and says "I am a doctor." Remember that most physicians are not trained in pre -hospital care, the Paramedics are. If additional care is needed beyond acute care, recommend a visit to Urgent Care or Hospital. If needed call 911 ..m L10-1RK RCE i EMERGENCY pg. 102 ' OPERATIONS MANUAL Sports Force Parks is committed to keeping all athletes, guests, and staff safe, including from the dangers of weather and environment. It is important to know the harms, risks, and appropriate ways to react to a weather emergency or situation. Knowing when to seek shelter and recognizing potential weather hazard us essential. The following are the policies and procedures that should be followed in the event of inclement weather. EMERGENCY CALL LIST o In event of emergency, dial 9-911 from any landline, or 911 from a cell phone Explain what is happening, and the location o Local Police o Local Fire Department o Electric Company o Gas Company General Manager - Park Superintendent - p9. 103 CA4 SPORTS FORE I PHRK5.=� EMERGENCY PREPAREDNESS o The General Manager is responsible for the implementation and training of park specific emergency procedures o All team members must be thoroughly familiar with all emergency procedures o The Manager on Duty will act as the park's point of contact in the event of a disaster • They are responsible for all decisions relating to guest and employee safety • They must know to follow proper contact procedures at all times o Each park must perform emergency evacuation drills quarterly when the park is in operation- January, April, July and October, In addition, before the first tournament of the opening month Exit Locations/ Park Map Identify from Park Map o Emergency Exits o Emergency Evacuations Assembly Area Safe Shelter Area Each park must designate a "safe shelter" inside the park where team members and guest should congregate in case of an emergency Safe shelters should be located away from glass, mirrors, and heavy objects which could fall, or move the objects to the floor The area should be concrete reinforced if possible, or at least sheltered by ceiling and walls Sports Force Parks - Safe Shelter for Lightning o Guests should evacuate to cars o In the event of a camp or case cars are not on site, they are to go to nearest building • Restrooms, Locker Room, Maintenance Building, or Tournament Central Assembly Area o Designate an Assembly area outside the park, at least 500 feet away o This is where all team members should meet following an emergency Evacuation o Announce evacuation directions using the overhead PA system • "Attention guests. We have received notification requiring us to evacuate the park. Please leave the park immediately, moving in a calm, orderly fashion to the neatest park exit. We appreciate your understanding and cooperation." o Establish that the park has been cleared of all team members and guests o If no threat to safety, secure cash registers/ POS locations and lock buildings and gates o Manager on Duty should take the following items upon exit: • Team Member contact information • Team Member schedules • Emergency Procedures • First -Aid Kit pg. 104 CAO ' OPERATIONS MANUAL " EMERGENCY PREPAREDNESS CONT'D o Account for all team members at tournament central and/or at maintenance building o Provide first-aid kits for any injured team members or guests o Assign a manager or lead to ensure no unauthorized re-entry into the park o Refer any media requests to bstorm«fields-inc.com o Maintain clear access to the park for emergency responders o Communicate situation status to Regional Manager and General Manager if not on site Advance Preparation o Understand the types of disasters for which your park is vulnerable o Know which team members on staff are trained in first-aid, CPR, AED and fire extinguisher use o Prepare a pocket phone list of all park managers, region manager, local first responders and utility numbers and have at Tournament Central, Locker Room, Ticket Shack, and Maintenance Building o Prepare and maintain an emergency contact list of all team members phone numbers that is accessible inside and outside the park location o Monitor the Weather Sentry application if a weather emergency has occurred • When signal sounds, listen for severe weather alerts and instructions • Have backup batteries of air horns o Maintain a fully stocked First -Aid and Blood Borne Pathogens kit o Ensure all managers know the location and operation of ventilation, gas, water, electric, and sprinkler systems o Managers understand what types and how to operate electrical equipment in the park- power doors, electric overhead doors, light systems o Fire extinguishers are provided but not intended for team members use unless the team member is trained on proper operation and the hazards Involved in fighting a fire o All managers must know the location of all the fire extinguishers. • Hourly team members should know location of two closest fire extinguishers near their work area o Managers must inspect fire extinguishers quarterly and ensure they are tested annually by the contracted service o Managers must test manual operation if power is out o Ensure flashlights are working and available in each building. Also ensure backup batteries are available pg. 105 ' OPERATIONS MANUAL EMERGENCY PREPAREDNESS CONT'D Notification The Manager on duty will immediately notify the following people (as conditions permit) when any emergency occurred or weather impacts park operations. o Notify the General Manager: • An emergency affecting park operations for an extended period of time is suspected or discovered • Expected hazardous conditions threaten the ability for team members and guests to travel. Notify Team Members after an emergency when: • Conditions permitting, attempt to contact all team members scheduled to work to inform them of the park closure status. Notify Guests after an emergency when: • Conditions permitting, post signs at each entrance indicating park closure status. General Damage When there Is high value property damage caused by weather, fire, or other destructive forces to building, fixtures, and/or inventory, the Manager on Duty must immediately notify Perkins Police department, the General Manger and Regional Manager. o After the police department has written a report and with approval from Regional Manager, take necessary measures to secure the park, assets and inventory from further damage. This may include: • Removing inventory from the building and securing it in off-site storage • Contacting the proper authorities or outside vendors for assistance with clean up and damage control • Photographing all damage for insurance purposes • Maintaining accurate records of all expenses necessary to protect the property • Identifying and separating damaged goods • Cooperating with designated insurance carriers to investigate claims • Diverting all public relations issues to bstorm@fields-inc.com • Partner with the Manager for emergency recovery and clean up services. pg. 106 9 ' OPERATIONS MANUAL ICE/SNOW When there is a projection of dramatic snowfall or ice accumulation which can cause unsafe travel conditions, limit access to and from the park, and cause damage to the facility, or impact the operation of a scheduled event. Action Steps Manager on Duty will: o Contact the General Manager when forecast ice/snow conditions threaten the ability for team members and guests to travel safely or Local Authorities declare a winter weather travel advisory. o Keep the General Manager informed about any local storm related closings, delays, or evacuations. o Contact Fields Maintenance if there are excessive amounts of snow accumulation on the rooftop or if structural integrity of the building is questionable. o Ensure all exit doors can open freely. o Partner with the General Manager on early closure. o Follow all regular nightly closing procedures. SEVERE WIND/TORNADO The National Weather Service defines a tornado as" ... a violently rotating column of air in contact with the ground and originating from a thunderstorm." A thunderstorm is the first step in the creation of a tornado. If conditions are right, a thunderstorm may produce one or more tornados. Usually the National Weather Service sends out alerts the day before dangerous weather is likely to occur. The Weather Sentry system is the best way to stay tuned in to dangerous weather. Tornado Preparation The General Manager will: o Conduct annual training sessions highlighting the following: o Emergency exit locations o Emergency Safe Shelter/Assembly Area o Evacuation Routes o Fire extinguisher locations o Designate Safe Shelter Area inside the park in the event of tornados or severe winds o Test emergency lighting systems, back-up portable lights, and flashlights available for emergencies SEVERE WIND/TORNADO CONT'D Action Steps When high winds/tornado warnings are issued the Manager on Duty will: o Assign a team member familiar with local geography to monitor the weather alert system, or other emergency service announcements. pg. 107 e Rew-OPERATIONS MANUAL o Make an announcement over the P.A. system patterned after the National Weather Service warning, stating: "Attention guests. The National Weather Service has issued a tornado warning for this area. If further advisory information is received, you will be notified immediately." o Encourage guests and team members to remain in the building during a tornado warning. If a guest or team member wishes to leave the park, comply with their decision. o Make every effort to keep team members and guests calm. o If a tornado is imminent, make an announcement directing all guests/team members to the safe shelter area and go immediately to that location. o Check all areas of the park (e.g., restrooms, Locker Room, etc.) to make sure everyone heard the announcement and is responding in a calm and efficient manner. o If conditions allow, lock the gate to the front entrance. o If conditions allow assess guests and team members condition and notify 911 if needed o Notify Regional Manger if the structural integrity of the building is questionable or any damage to the building has occurred. o Decide when to resume normal operations and announce over the P.A. system. o Team members will gather in tournament central or maintenance building, if team members decide to leave, they are to let the manager on duty know their decision LIGHTNING Weather Resources Weather Sentry shall be utilized as the determining source for lightning, temperature, precipitation, wind speed and wind chill factor verification. Monitoring Personnel The manager on duty shall be the individual(s) responsible for weather observation and current conditions. The fulltime staff should check Weather Sentry for current weather conditions. Current conditions shall be monitored prior to and all throughout events. Lightning Safety Policy The following Emergency Lightning Safety plan is based on current recommendations given by the NCAA Sports Medicine handbook. The full-time staff present shall be the individual(s) responsible for weather observation, including using the evacuation plan implementation. In the situation where lightning is detected in a 10 -mile range on the Weather Sentry station or an observation of 30 seconds (or less) between seeing the lightning flash and hearing its associated thunder, the following shall occur: Full-time staff shall alert the guests in the following manner: SCRIPT FOR CONVERSATION PRIOR TO LOCAL ISSUE/PLACED ON TVs "May 1 have your attention please? In the event of inclement weather approaching, we have a lightning detector which we will use to monitor lightning. In accordance to NCAA recommendations, lightning detected within 8-20 miles is considered to pose an imminent threat. Per Sports Force Parks lightning safety policy, when the lightning detector reveals strikes within the 10 -mile range we will suspend activity until the danger of a lightning strike has passed. We will be in communication over the PA again if this occurs." pg. 108 CAO ' OPERATIONS MANUAL LIGHTNING CONT'D PA Announcement for ALL CLEAR: "7n monitoring our lightning detector service, it appears the threat of lightning has diminished. Please report back to your fields for further direction on resuming play." Team Member Procedures: When inclement weather is anticipated, all staff will meet before the beginning of the tournament to discuss procedures if an incident should occur. The GM or Events Coordinator will assign areas to each team member to control if an incident does occur. In the event of a weather incident: The GM or Events Coordinator or Manager on Duty shall read the Lightning Safety Statement on the public address system to provide assistance for guests and staff evacuation during events. o As the lightning safety statement is being read over the PA system the staff members designated at the pre -tournament meeting should be opening the gates to allow additional points of exit. Clear everyone off of the attractions, assure they are with their parents and able to exit calmly. o All staff shall assist the guests in navigating out of the park. Direct them to the vehicles. o Recommend guests exit the bathrooms, concessions and retail areas and do not use them as shelter areas. Full-time staff should walk through assigned areas. GM or Events Coordinator will assign each person an area to clear. o Equipment should be left on the field or amenities area and retrieved once deemed safe. If able, place blower in ticket shack, cover harnesses and close windows on ticket shack and custom threads. o While indoors, stay away from all walls, windows, plumbing and electronic devices attached to the walls (including landline telephones). If in a vehicle, avoid contact with the metal frame and avoid radio use. o Designate a weather watcher to monitor the weather from a safe location. o No outdoor activities are to be resumed until 30 minutes after the last sign of lightning/thunder. For every sign observed, the 30 -minute timer is reset. o When the threat has diminished and games can resume, the sports coordinator will update the tourney machine schedule and send it out to all those effected. The remaining staff can walk to the gates and allow re-entry. 9 I ' OPERATIONS MANUAL LIGHTNING CONT'D Management of Lightning Storm- Induced Injuries Individuals that are struck by lightning do not carry residual charge and may be handled without danger to the medical or assisting personnel. The medical or assisting personnel should: 1. Evaluate whether the scene is safe. On-going lightning may still be a threat. 2. Safely move the injured individual to a safe shelter. 3. Activate emergency medical response systems if deemed necessary. 4. Apply any first aid necessary- AED if in cardiac arrest. Activate EMS call 911. The following should be considered when developing a strategy of safety during a lightning storm: 1. A longer time to clear the venue should be anticipated due to congestion. 2. Avoid being near the highest point of a particular venue. 3. Individuals who feel their hair stand on end should assume the lightning safety position; crouched on ground, weight on balls of their feet, head lowered, and ears covered. Avoid lying flat on the ground. pg. 110 CAU %W. OPERATIONS MANUAL HURRICANE A severe tropical cyclone usually associated with heavy rains and winds above 74 mph. Hurricane season generally runs from June 1 st through November 30th. Definitions: Hurricane Watch: A storm may threaten a specific area. When a hurricane watch is in effect, all employees should be on guard. Ensure all department personnel are familiar with the hurricane plan. Hurricane Warning: A hurricane is expected to strike an area within 24 hours. Categories: Category i - Winds of 74-95 mph. Damage primarily to shrubbery, trees, foliage, and unanchored mobile homes (no real damage to other structures). Category ll- Winds of 96 to 110 mph. Considerable damage to shrubbery and foliage; some trees blown down; major damage to exposed mobile homes; extensive damage to poorly -constructed signs; some damage to roofing materials; window and door damage; no major damage to buildings. May have storm surges 6- 8 feet above normal; coastal roads and low-lying evacuation routes inland cut by rising water 2-4 hours before arrival of hurricane center; considerable damage to piers; marinas flooded; small craft anchored in unprotected areas torn from moorings; evacuation of some shoreline residences, mobile homes and low-lying island areas required. Category /it - Winds of 111 to 130 mph. Foliage torn from trees; large trees blown down, poorly constructed signs blown down; some damage to roofing materials on buildings; some window/door damage; structural damage to small buildings; mobile homes destroyed; storm surge 9-12 feet above normal; serious flooding at coast and many smaller structures near coast damaged by battering waves and floating debris; low-lying evacuation routes inland cut by rising water 3-5 hours before hurricane center arrives; flat terrain five feet or less above sea level flooded inland eight miles or more; evacuation of mobile homes and low-lying residences within several blocks of shoreline possible required. i ' P OPERATIONS MANUAL HURRICANE CONT'D Category IV- Winds of 131-155 mph. Shrubs and trees blown down; all signs down; extensive damage to roofing materials, windows and doors; complete failure of roofs on many small residences; complete destruction of mobile homes; storm surge 13-18 feet above normal; flat terrain ten feet or less above sea level flooded inland as far as six miles; major damage to lower floors of structures near shore due to flooding and battering by waves and floating debris; low-lying evacuation routes inland cut off by rising water 3-5 hours before hurricane center arrives; major beach erosion; massive evacuation of all residences within 500 yards of shore possibly required and of mobile homes/residences on low ground within two miles of shore. Category v- Winds Greater Than 155 mph. Shrubs and trees blown down; considerable damage to roofs or buildings; all signs down; very severe/extensive damage to windows and doors; complete failure of roofs on many residences and industrial buildings; extensive shattering of glass in windows/doors; some complete building failures; small buildings overturned or blown away; complete destruction of mobile homes; storm surge greater than 18 feet above normal; major damage to lower floors of all structures less than 15 feet above sea level within 500 yards of shore; low-lying evacuation routes inland cut by rising water 3-5 hours before hurricane center arrives; massive evacuation of mobile homes and residential areas on low ground within 5-10 miles of shore possible required. No matter what category is forecasted, all hurricanes require the same amount of preparation and communication. Hurricane Preparation Operational procedures and associated responsibilities according to the stages of a hurricane are outlined in the Hurricane Planning Guide. Copy the Hurricane Planning Guide and check all that apply. Annotate the date when the task is completed. Action Steps When there is potential for a hurricane, the Manager on Duty will: o Ensure that the Hurricane Planning Guide is complete o Designate a team member to monitor the weather system at all times. o Once the hurricane is over the Manager will: o Conduct employee welfare checks to understand the status of team members o If the park and/or buildings has sustained damage, ensure no one enters the park until the authorities or SFP manager verifies it is safe to do so o Contact the Police if any looting has occurred. Do not try to apprehend or stop any looters. Do not put any Sports Force Parks/Fields Maintenance team members at risk o Once it is safe to return to the park, assess any damage and refer to the Damage Checklist o Once power is restored, breakers need to be checked and reset o Take photographs to document structural and property damage, loss of merchandise/property and keep all paid service receipts. o Separate damaged goods from non -damaged goods, if possible o Document non-scheduled team members working hours spent cleaning up any damage o Be aware of flood possibilities as the storm moves inland. If sewer water is present (or possibility exists) take appropriate precautions. o Direct any media inquiries: bstorm(:cPfields-inc.com pg. 112CAo SPORTS FORCE OPERATIONS MANUAL <PRRKSf- TASK ..--.,. When a Tropical Storm deyelops a d the long term forcast may Impact your location, accomplish the following: Make Provisions to work with limited cash, water, sewer and no power Make provisions for alternate communications Tune to local Radio and TV for updated responses for your community Log onto the National Hurricane Center Website at www.NHC.NOAA.gov for storm updates It may be a good Idea to keep cell phones fully charged at all times Follow all Instructions given by local authorities. Communicate those instructions to your RM Be prepared to evacuate the park, if necessary. Review both your safe shelter and assembly areas with all associates Check rooftops for any signs of damage and make necessary arrangements for repair prior to storm Impact. Remove loose debris from rooftop. Check for signs of obvious roof defects, loose flashing, torn seams, loose sign panels, loose HVAC panels, and materials around HVAC curbs. Be sure all roof mounted equipment is properly strapped down. If necessary ask the property manager to confirm this has been done. Ensure all downs ots/ roof drain/ loading dock exterior drains are free of debris and working properly Confirm all fire exits and receiving door are property locked and secured Establish an alternate meeting location, and a time for team members In case damage is severe and communications are disrupted Update your emergency contact list and distribute to all park leaders. Have primary and secondary contact information for all of your team members especially if evacuation is required. Establish who your first responders are. First Responders are generally those team members who live closest to the park. Those who dont have far to drive, can walk or ride a bike Ensure you have a current copy of your emergency rocedures Ensure all battery -powered emergency lighting is in working order Have flashlights and batteries on hand and easily accessible for all team members Ensure your park has a battery powered weather radio, if not now is the time to purchase one Ensure emergency First Aid is stocked Check hurricane evolution level and FEMA flood maps to determine if the store is vulnerable to storm sure or freshwater flooding Communicate regularly with your RM on storm and park status When a hurricane develops and the projected path shows the potential for land fall In your region with 72-92 hours, determine with the RM at what point the park will stay open before projected landfall, for safe evacuation. Once this is determined, take the following steps to close the park: Cover and move any necessary equipment If covering doors/windows with plywood is necessary for proper storm protection, partner with Fields Maintenance prior to doing so Within 48 hours of a hurrlcan landfall, accomplish the following: Protect computers/POS/cash register/electronic equipment near doors/windows Protect park paperwork by moving to upper shelves. Wrap in garbage bags for added protection. Move merchandise away from doors/windows towards the middle of the building. Retrieve all vending racks, portable signs, tables, signs, trash cans, etc. and secure. Prior to evacuating the park, and it is safe to do so: Ensure every Item above is addressed Communicate to the RM where and how park management can be reached after the storm CAO pg. 113 ' OPERATIONS MANUAL " EARTHQUAKE Unlike other emergencies, earthquake procedures are much less specific. Since earthquake magnitude cannot be predetermined, everyone must initiate emergency precautions within a few seconds following the initial tremor. Earthquake Preparation The General Manager will: o Identify exits, doorways and hallways to determine alternate escape routes o Avoid narrow exits or enclosed areas where people could become trapped or not seen by rescue personnel o Know how to shut off electricity, gas and water at the main fuse box or valve o Check the park for potential risks o Keep flammables and toxic chemicals isolated Action Steps ff an earthquake occurs the Manager on Duty must remain calm and instruct guests and team members to: If Indoors: o Drop, Cover, and Hold On o Seek refuge under a heavy desk, table inside wall or in a doorway o Stay away from windows, glass, shelves and hanging objects o Cover face and head o Avoid use candles, matches or open flame either during or after the tremor as there is a possibility of gas leaks If Outdoors: o Move quickly away from buildings, utility poles, overhead wires, and 0 other structures o Avoid downed power or utility lines as they may be energized. Do not attempt to enter buildings until advised to do so by proper authorities. o If it is safe to do so, gather all team members at the Assembly Area After the initial shock The Manager on Duty must: o Be prepared for aftershocks which can cause further structural damage o Check for injuries and persons trapped by falling objects. Do not attempt to o move seriously injured people unless they are in immediate danger of further injury. If trapped, do anything to attract attention to your location o Determine if anyone is caught on the amenities (if applicable) o If possible, locate and distribute First Aid supplies, flashlights, radios and batteries o Turn on battery -powered radio or television to monitor emergency information/instructions o Check utilities for broken gas, electrical and water lines. If you smell gas, open windows and shut off the main gas valve o Leave building and report any leaks to authorities. Do not re-enter the building until advised to do so by the proper authorities o Call 911 for emergency assistance, if necessary. o If a fire is present, implement fire procedures. o Contact your Regional Manager when it is safe to do so o Direct any media inquiries: bstorm9fields-inc.com pg. 114 CAU OPERATIONS MANUAL TSUNAMIS A tsunami is a series of waves generated by an undersea disturbance i.e., earthquake. From the area of the disturbance, waves travel outward in all directions much like the ripples caused by throwing a rock into a pond. The time between wave crests may be from 5 to 90 minutes and the wave speed in the open ocean averages 450 m.p.h. As waves approach the shallow coastal waters, they appear normal and the speed decreases, then as the tsunami nears the coastline, it may grow to great heights and smash into the shore causing much destruction. Tsunamis Preparation o Know the height of your street above sea level and distance from the coast. (Evacuation orders may be based on these numbers) o Be familiar with tsunami warning signs o Train all team members on evacuation plans. o Have emergency supplies on hand (e.g., flashlight with extra batteries, portable, battery- operated radio with extra batteries, First Aid kit and manual, etc.) and Emergency Manual Action Steps During a Tsunami or when there is a threat of a tsunami the Manager on Duty will: o Have a manager or lead monitor radio ortelevision forthe latest emergency information and prepare to evacuate o If there is an official tsunami warning or signs of tsunami, evacuate immediately and climb to higher ground. o Return to the park only after authorities advise it is safe to do so o Understand that a tsunami is a series of waves. One wave does not mean danger has passed. The next wave may be larger than the first. After the Tsunami the Manager on Duty will: • Monitor radio or television for the latest emergency information • Return to the park only when authorities say it is safe to do so • Help injured or trapped persons • Give First Aid (if applicable) • Stay away from damaged buildings. • If injuries occur or there is damage to the building call 911 • Contact your Regional Manager when it is safe to do so. pg. 115 IM r� ' OPERATIONS MANUAL " . FIRE General Manager must develop a plan with the local fire department for handling emergencies at each park location. The park manager must hold quarterly fire drills to familiarize team members on evacuation procedures. Action Steps In the event of fire, the Manager on Duty will: o Take appropriate precautions to assure your personal safety. o Call 911. Provide your name, the exact location of the fire (i.e., building, room, etc.) Stay on the phone until released by the 911 operator. o Fire extinguishers are provided but not intended for team member use unless the team member is trained on the proper use of fire extinguishers and the hazards involved with fighting a fire. o Immediately begin evacuating the park using the nearest, least busy exits o Once outside, move to the pre -determined safe shelter area. o Keep streets and walkways clear for emergency vehicles and crews. o Do not return to an evacuated area unless authorized by the fire department or authorities. o Contact your Regional Manager when it is safe to do so After the Fire and the fire department determine it is safe, the Manager on Duty will: o Photograph damage before clean-up begins o Contact the Regional Manager to initiate salvage clean-up operations o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Direct any media inquiries: bstorm@fields-inc.com L,& SRRRKE , Terrorism is an unlawful use of force, or threatened force, to deliberately create fear, panic, and intimidation for bringing about political, religious, or ideological change. While terrorist acts involving any of our parks is extremely remote, we recognize that should a threat occur elsewhere, the fallout of the attack could affect our park and team members. With this in mind, it is important that you are informed and know how to respond. Be particularly aware of any packages left unattended. If you suspect terrorist activity, immediately contact the local police department. Definitions Biological Attack This is the deliberate release of germs or other biological substances that can make you sick. Many agents must be inhaled, enter through a cut in the skin, or ingested to be toxic. Unlike an explosion, a biological attack may/may not be Immediately obvious. You will probably learn of the danger through an emergency radio, TV broadcast, or some other signal used in your community. Public health officials may not immediately be able to provide information on what to do. It will take time to determine the type of illness, treatment, and risks. Monitor the local television station or radio for official news. Chemical Attack A chemical attack is the deliberate release of a toxic gas, liquid, or solid that can poison people and the environment. Possible signs of a chemical threat are: Many people suffering from watery eyes, twitching, choking, difficulty breathing, or lack of coordination or many sick or dead birds, fish, or small animals. Nuclear Blast A nuclear blast is an explosion with intense light and heat, a damaging pressure wave and widespread radioactive material that can contaminate the air, water, and ground surfaces for miles around. Radiation Threat A radiation threat or "dirty bomb" Is the use of common explosives to spread radioactive materials over a targeted area. It is not a nuclear blast. The force of the explosion and radioactive contamination will be more localized. While the blast is immediately obvious, the presence of radiation will not be clearly defined until trained personnel with specialized equipment are on the scene. As with any radiation, you want to limit your exposure with shielding, distance and time. pg. 117 OPERATIONS MANUAL TERRORISM CONT'D Action Steps In the event of a terroristic attack, the Manager on Duty will: o Instruct guests and team members to protect themselves from unknown substances and to cover their mouths and noses with layers of fabric that can filter the air but still allow breathing (e.g., three layers of cotton T-shirt, handkerchief, or towel) and to wash with soap and water and immediately. o Contact the appropriate authorities immediately. Dial 911. o Quickly decide the fastest escape route away from the threat. o If evacuation is impossible gather guests and team members and instruct them to go to the safe shelter area as faraway from the threat area as possible. o If contaminates are present, contact the fire department for further direction. o Monitor TV and/or radio for situation updates and instructions from emergency managers. o If evacuation is possible, follow the evacuation checklist. o If a nuclear blast occurs, instruct guests and team members to take cover immediately, below ground if possible. Call 911 and provide your name and your exact location. Stay on the phone until released by the 911 operator. o Contact your Regional Manager when it is safe to do so o Direct any media Inquiries: bstormOfields-inc.com I ' OPERATIONS MANUAL BOMB THREAT Any calls indicating a bomb or other device intended for destruction has been placed on or near the property. All calls of this nature regardless of specific details will be treated as a real threat Action Steps Complete the Bomb Threat phone call checklist Bomb Threat Checklist INSTRUCTIONS: Be calm. Be courteous. Listen!Do notinterrupt the caller. Complete this form during your conversation. Keep the caller talking as long as possible. Ask the caller: What is the threat? Describe (write on back if necessary): Phone Number calling, (if available): If a Bomb: ask the following: When will the bomb explode? Where is it right now? What kind of bomb is Is there more than one bomb? Did you place the bomb? What will cause it to explode?, Why are you doing this CAO pg. 119 LgOR-R,fiS FORE OPERATIONS MANUAL BOMB THREAT CONT'D Characteristics: (Circle) Man Woman Child Calm Well Spoken Incoherent/irrationa ngry Fou an ua a Slurred is a i message ea Caller Barin roat o t LOUCI Deep Breathing Cracking Voice nconvincin Background noises: Try to ask: What is your name? Immediately Call 9-911. pg. 120 What is your address? SPORTS FaRCE PR11 OPERATIONS MANUAL HAZARDOUS MATERIAUCHEMICAL SPILL Hazardous Materials are defined as any material, that because of its quantity, concentration, or physical or chemical characteristics; may pose a real hazard to human health or the environment. Hazardous materials include the following categories: o Flammable or combustible material o Aerosols o Toxic material o Compressed gases o Corrosive materials o Oxidizers Other materials considered hazardous include mercury, asbestos, propellants, bulk fuels, ammunition. Hazardous materials, when spilled, are uncontrolled. Use caution when handling hazardous materials and be vigilant for leaks and spills. During clean- up, wear appropriate equipment to the hazard. This includes gloves, chemical goggles, face shield, and respiratory protection (as appropriate). Spill Preparation Each park is equipped with spill kits to handle small hazardous material spills. The following two types of kits are required: o Acid, Caustic, Flammable. Clean up using polypropylene felt absorbent pads. Use cat litter to absorb liquid spills. o Mercury. A special spill kit is required for mercury spills, which uses sulfur to react with mercury to produce a safer amalgam compound Action Steps When a small spill occurs (less than 1-2 quarts of material), the Manager on Duty will: o Section off the area from guests and team members When a large spill occurs, the Manager on Duty will: o Section off the area from guests and team members o Immediately notify the fire department if the spill is from an unknown source, is outside your work area, or is larger than you can comfortably manage. o If the substance is known, contact 3E at: 1-800-451-8346for the MSDS. o When Emergency Crews arrive leave the immediate area but remain at the scene to provide other information as needed. o Direct others away from the spill area. o Team Members injured in a spill, leak, or explosion must seek immediate medical attention. o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. o Direct any media inquiries: bstorm@fields-inccom pg. 121 SpPARKSR�E i GAS LEAK A leak or the suspect of a leak of natural gas or propane in the building. The leak could be detected by smell or by an alarming detector. Action Steps In the event of a gas leak or suspected leak the Manager on Duty will: o Cease all operations immediately and call the Park Superintendent o Discontinue use of the cell phones and two-way radios and other electric devices. o Immediately and safely evacuate the area o Open doors to promote ventilation and keep walkways clear for emergency crews. o Call 911 promptly after leaving the area if the damage results in a natural gas leak that may endanger life or cause bodily harm or damage to the property. o Ensure no one lights a match, candle or cigarette. o Ensure no one turns electrical devices on or off, including light switches o Do not attempt to control the leak or repair the damaged pipe or meter. o Do not use or turn off any equipment that could cause a spark. Motorized or electrically powered equipment or vehicles may create an ignition source if a gas leak is present. o Safely abandon any motorized or powered equipment or vehicles. Gas leaking from a plastic pipe can create static electricity that can ignite the gas. o Do not return to an evacuated building until authorized by proper authorities o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. o Direct any media inquiries: bstorm@fields-inc.com pg. 122 gpORrsFoR�E PARR ,S OPERATIONS MANUAL CIVIL DISTURBANCE Civil unrest is a disturbance that can occur within or near proximity of our park by multiple individuals, planned or spontaneous, which can include activities including Flash Mob or organized business disruptions. These events could be organized through social media networks to disrupt and interfere with normal business practices to encourage criminal activity or business disruptions. Financial losses are just one aspect; of greater importance are safety concerns. These types of incidents disrupt the flow of business, distract team members and create safety issues. Action Steps If there is any indication pre -event the Manager on Duty will: o Notify the General Manager and Regional Manager immediately. In the event of a civil disturbance the Manager on Duty will: o Maintain safety of guests and team members as a primary priority o Provide excellent guest service o If it is safe to do so, immediately clean up any messes that could be potential safety issues. o If a dangerous situation occurs, direct guests and team members to a safe location o Immediately call 911 and General Manager when it is safe to do so. o Do not confront or apprehend any suspects o Maintain strong team member presence in the POS areas o Observe and report any stolen or damaged property, injuries, and or pertinent suspect identification information to the local authorities, take photographs and notify the General Manager. o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. o Direct any media inquiries: bstorm@fields-inc.com pg. 123 0 OPERATIONS MANUAL " EXPLOSION A sudden release of energy most often associated with loud noise. Explosions can result in injury, fire and entrapment. Action Steps If there is an explosion nearby, the Manager on Duty will: o Immediately take cover under tables, or other objects that will provide protection from falling glass and debris. o After the initial effects of the explosion have subsided, call 911. Provide your name, location and nature of the emergency. o Evacuate the park and/or buildings using the nearest and safest available park exit. o Once outside the park, direct all team members and guests to move to the predetermined assembly area. o Keep streets and walkways clear for emergency vehicles and crews. Do not return to an evacuated park or buildings until authorized by properly authorities. If the explosion caused entrapment the Manager on Duty will: o Make loud noises so rescue crews can locate you. o Shout as a last resort to avoid inhaling dangerous amounts of dust. o Avoid unnecessary movement o Cover your nose and mouth with dense -weaved cotton material like a shirt o Ensure that only trained rescue crews attempt to rescue people from a collapsed building o Wait for emergency personnel to arrive. After the Explosion and the fire department determines it is safe the Manager on Duty will: o Photograph damage before clean-up begins o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. o Direct any media inquiries: bstorm@fields-inc.com pg. 124 I ' ' OPERATIONS MANUAL " ELECTRICAL FAILURE Pre -planning, preparation, training, and factual communication to all key personnel are vital to prevent panic and protect team members, guests, and company assets during a power failure. A total power failure will often trigger hit/run tactics, looting, vandalism, and emotional apprehension. Manager on Duty must be aware of these tactics and take preventive action. If it is a significant power failure, the emergency generator will provide limited electricity to crucial areas of the building (including emergency lighting). Electrical Failure Preparation General Manager will: o Ensure the emergency Contact list is up-to-date o Review the park evacuation plan including safe shelter and assembly area with team members o Ensure working flashlights are in the cash office, at each POS position, office areas, buildings and restrooms Action Steps If an electrical failure occurs the Manager on Duty will: o Turn off all electrical equipment (including computers) o Using a cell phone notify the General Manager and Park Superintendent o Evacuate the park and/or buildings if the safety of guests or team members is threatened or at the General Manager's direction o Have Coordinators or Leads patrol their areas and assign a team member to stand by each POS position o Use the flashlights available at each POS location o Establish security patrols for fire and theft surveillance until power is restored or you have permission to leave the building o Call the local electric company to determine the estimated time before power is restored o Partner with the General Manager prior to making any decision to close the park If a decision is made to close the park, the coordinators and leads must properly close each POS register and deposit all money in the cash office safe. Check all areas for "stay ins" and ensure all high-risk areas are secure If power is lost for an extended period of time, the Manager on Duty will: Contact General Manager to assess situation pg. 125 C�OPR-1S FORE ARRS WATER LEAKS/FLOOD Most flooding emergencies occur with sufficient time to respond effectively, therefore pre -planning with local emergency personnel is critical to limiting losses. Emergency action depends upon early flood warning and the use of available equipment, supplies, and personnel to limit damage. Please follow the below steps to assist you with planning and reacting to water leaks/flood Water Leaks Action Steps When a water lead occurs form rooftops or plumbing, the Manager on Duty will: o Tryto contain the water leak to minimize property and merchandise damage o Secure the areato prevent safety hazards to ourteam members and guests by placing wet floor signs, cones, etc. o Contact Park Superintendent for assistance and know the location of the domestic water valve shut off so you can turn off if needed o Segregate any merchandise or propertythat is affected bythe leak(s) and do not dispose of damaged product until proper documented and approval given o Catalog all damaged assets and merchandise and take photographs of damage o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. Flood Action Steps When potential for a flood, the Manager on Duty will: o Begin to monitor local radio, TV and Internet for information and official instructions as it becomes available (Note: Local authorities may or may not be able to provide information as it is happening) o Ensure an updated emergency contact list printed and available. o Secure all electronic devices and park paperwork at an elevated height to prevent water damage (tarps may be needed to cover property) o Prepare a plan if employees and managers cannot leave the park do to local restrictions (food, water, flashlights, battery operated radio) o Review with all employee current availability information o Notify Regional Manager of the flood potential and consider the use of sandbagging services OPERATIONS MANUAL WATER LEAKS/FLOOD CONT'D During a flood, the Manager on Duty will: o Monitor TV, radio and Internet for updated information as it is happening o Communicate all updates including evacuation orders to your Regional Manager o Keep the safety or guests and team members as your first priority o If the park/buildings are closed during the incident, follow proper closing procedures and secure all funds. o If the park must close during the flood, follow proper closing procedures and secure all funds After a flood the Manager on Duty will: o Return to your park only when authorities indicate it is safe to do so. o Use extreme caution when entering buildings since there may be hidden o damage and unsafe conditions including damaged and arching electrical wires o Before entering park, assess the surroundings of the buildings for any obvious structural damage o Pay close attention to any downed power lines and ensure that you do not enter standing water o Report any hazardous materials that may have leaked to emergency personnel o Photograph damage before cleanup begins o Initiate salvage clean-up operations by appropriate parties o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. o Direct any media inquiries: bstorm@fields-inc.com pg. 127 CAo SPORTS FORE I , -� PARKS BURGLARY Breaking and entering a park location especially at night with intent to steal merchandise or cash; also: the act of entering and remaining unlawfully in a building with intent to commit a crime after park closing. Action Steps- Burglary Response When alerted to a burglary situation the responding manager will: o Respond to any alarm notifications or call from proper authorities received during non -park hours. o Return the call to the police to verify validity and provide estimated arrival time with vehicle description. Note: This is important to prevent a false call and risk or robbery. o Wait until the police arrive at the front of the park or buildings o Under no circumstances enter the park or buildings alone. o If the police are not on site or do not arrive, call the local police department to verify dispatch and estimated arrival time When an actual burglary has occurred, the responding manager will: o Notify Regional Manager immediately o Make a sweep of affected areas and document potential missing items o Take photos of breach area (glass/door/trailer) o Secure any surveillance video o Follow direction of law enforcement to avoid interfering with the investigation o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so o Direct any media inquiries: bstormgfields-inc.com MAE 5PORARKSROPERATIONS ROBBERY Robbery is defined as "the unlawful taking away of personal property from a person by violence or by threat of violence that causes fear; or larceny from the person or immediate presence of another by violence or threat of violence and with the intent to steal. Action Steps During a robbery the affected team member will: o Remain calm o Comply with robber's demands o Mentally note the physical description of robber, including any distinguishing characteristics. o Tell the robber ahead of time what you are going to do: (e.g., I am getting the keys out of my pocket") o Warn the robber if there is anyone else in the park. o Observe the direction the robber exits the park (if possible) o Don't attempt to resist or apprehend the robbery suspect After a robbery the Manager on Duty will: After the suspect is clearly gone and it is ok- Call 9-911 from a land line or 911 from a cell phone o Check the safety of team members and guests o Secure the scene (do not disturb any evidence) o Write down any information from the robbery (e.g., description of robber, car description, direction of travel, etc.) o Separate the witnesses and have them write down a description of robber and any details of the event. o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. o Direct any media inquiries: bstorm@fields-inc.com pg. 129 I ' OPERATIONS MANUAL ACTIVE SHOOTER Any event involving one or more subjects participating in a shooting to demonstrate their intent to continuously harm others. Their overriding objective is to cause multiple casualties rather than other criminal conduct. These events are unpredictable and usually last 10 - 15 minutes Precautions An active shooter in the park may be a current or former team member or an acquaintance of a current or former team member. Intuitive managers and co-workers may notice characteristics of potentially violent behavior. Alert your manager, if you believe an associate/co-worker exhibits these characteristics. Indicators of Potential Violence by a Team Member Team Members typically do not just "snap" but display indicators of potentially violent behavior over time. If these characteristics are evident, they can often be managed and treated. Some potentially violent behaviors may include one or more of the following: o Increased use of alcohol and/or illegal drugs o Unexplained increase in absenteeism; vague physical complaints o Noticeable decrease in attention to appearance and hygiene o Depression/withdrawal o Resistance and over -reaction to changes in policy and procedures o Repeated violations of company policies o Increased severe mood swings o Noticeably unstable emotional responses (i.e., explosive outbursts of anger or rage without provocation) o Suicidal; comments about "putting things in order" o Paranoid behavior characteristics ("everybody is against me") o Increasingly talks of problems at home o Escalation of domestic problems into the workplace; talk of severe financial problems o Talk of previous incidents of violence o Empathy with individuals who commit violence o Increase in unsolicited comments about firearms, dangerous weapons and violent crimes pg. 130 Lt&ffi FORCE I ACTIVE SHOOTER CONT'D Active Shooter Preparation Manager on Duty will: o Read and understand these procedures to ensure successful response and prompt resolution for these types of Incidents o Understand their pivotal role in making our parks, guests and team members feel safe o Understand their role in ensuring successful investigation and resolution of each Incident. o Partner with local law enforcement to conduct ALICE drill annually Active Shooter Outside the Park Action Steps When an Active Shooter situation occurs outside the park team members will: o Put personal safety first. o Listen to assess the location of the shooter o If notified by a guest, listen to the guest o Using the two-way radios, immediately notify the manager on duty of the emergency o Immediately move from the impacted area of the park, away from entrances or any place that can be seen from outside the park o If guests are present, instruct them to follow you to a safe place o Be cautious in selecting the safe place to ensure safety and options for escape When an Active Shooter situation occurs outside the park the Manager on Duty will: o Put personal safety first o Without exposure to the shooter, lock external perimeter access gates to the park o Using the public announcement system and two-way radios, make an announcement directing all team members and guests to a safe place inside the park. o If necessary, Use the following script: "Attention guests. We have received notification that requires everyone move to a safe area inside the park." o Please set down any product and follow the nearest Sports Force Parks team member to a designated safe area." o Keep team members and guests away from the affected area or points in view of the outside pg. 131 Cp�O QQW OPERATIONS MANUAL ACTIVE SHOOTER CONT'D o Understand that First responders (police) may be in different uniforms or plain clothes, but all will be identifiable as law enforcement. There will be a lot of yelling from officers. Listen to and follow their commands and answer any questions they may have. If instructed, stay on the floor with your hands open and in plain view. Do not run towards officers or attempt to touch or reach out to officers. Expect to be treated aggressively until the situation is under control. Do not expect first responders to render first aid. o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. o Direct any media inquiries: k>sio� inc.�om Active Shooter Inside the Park General Action Steps When an Active Shooter situation occurs inside the park all team member will: RUN: If you can get out do so o Put personal safety first. o If there is an escape path, attempt to evacuate o Evacuate whether others agree to or not and leave your belongings behind o Help and encourage others to escape if possible o Prevent others from entering the area o Call 911 when it is safe to do so HIDE: If evacuation is not possible, find a place to hide o Lock and barricade doors o Turn off lights o Silence cell phones o Hide behind large objects o Remain very quiet TAKE ACTION: As a last resort, and only if your life is in danger o Attempt to disable the shooter o Act with purpose o Improvise weapons o Commit to your actions pg. 132 ' OPERATIONS MANUAL ACTIVE SHOOTER CONT'D Post Active Shooter Event When an Active Shooter situation has ended the park team members will: o Understand that an active shooter event is only over when Law Enforcement notifies the Manager on Duty that the building has been secured. Do Not exit or re-enter the park until instructed to do so by Law Enforcement. o Immediately locate the manager on duty and let them know you are okay o Provide any detailed information given or witnessed o If shooter was seen, gather information about the description When an Active Shooter situation has ended the Manager on Duty will: o Ensure the safety of self and all team members and guests o Use the two-way radios to give instructions to other team members o Verify all team members are accounted for o Obtain as much information from guests/team members about the incident o Check security system for video evidence. Preserve video evidence by burning a CD of the incident o Comply with Law Enforcement for any request for information to support an investigation o Remind all of our team members of the Media Policy o Catalog all damaged assets and merchandise o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so. o Direct any media inquiries: bstorm@fields-inc.com Gpo pg. I'm QWOPERATIONS MANUAL CODE ADAM (MISSING CHILD) Code Adam is a strictly defined procedure for employees to follow when someone reports a lost or missing child. Action Steps When an associate is alerted that a child is missing the Associate will: STEP 1. Obtain a detailed description of the missing child o Name, age, gender, race o Weight, height, hair and eye color o Approximate weight and height o Describe what the child is wearing, specifically color and type of clothing including shoe color and style (An abductor may change child's clothing but usually does not remove or change the child's shoes) Step 2. Utilize the in -park PA system to page "Code Adam." o Provide the description received o After hearing "Code Adam," all team members (except POS team members) should begin looking for the child. o Page the nearest manager to your area to take control of the incident. o Escort the parent or guardian of the missing child to the front of the park to assist in identifying the lost child. o The Manager on Duty at the front of the park should assume their position and immediately begin monitoring. Ask guests with children to wait until the manager (who is escorting the parent or guardian) is brought to the front of the park. Then ask the child his/her name and if the adult is their parent. The park management team will assign responsibility for important designated areas (e.g. restrooms, backroom, etc.). Step 3. If the child is not found within 10 minutes o Immediately notify the local police department. Don't hesitate. Police would rather get a second call stating that the child has been found, rather than to discover too late that the child has been abducted Step 4. If the child is found and appears to have been lost and unharmed o Reunite the child with their parent or guardian o If called, notify the police that the child has been located pg. 134 Cpv ff A ljiio ' OPERATIONS MANUAL CODE ADAM (MISSING CHILD) CONT'D Step 5. If the child is found accompanied by someone other the parent or legal guardian: o Proceed with caution o Use reasonable efforts to delay their departure, but do not put yourself or others at risk o Ask the child if they are alright o Provide police with a detailed description of the individual Step 6. Cancel the Alert o Conclude the incident by saying "Code Adam Cancelled" via the PA system o After a code Adam situation, the Manager on Duty will: o Complete an Incident Report as soon as possible o Contact your Regional Manager when it is safe to do so o Direct any media inquiries: bstorm@fields-inc.com pg. 135 0 I ' OPERATIONS MANUAL URGENT VS. POTENTIAL To ensure a situation is handled the appropriate way over radio conversation using "urgent" and "potential" calls. Staff o When a situation arises to "urgent" or "potential" it is the staff member who is overseeing that particular area to make the radio call. o If a staff member notices an "urgent" or a "potential" situation occurring, it is he/she's responsibility to make the radio call to notify park management, park security, and/or park medic to ensure the safety of Sports Force Parks guests If a situation arises in the park and the staff members sense that the situation is going to get out of hand, he/she may call on the radio or find someone with a radio to call either "urgent" or "potential." Urgent- a situation that requires immediate response from park management, park security, and/or park medic. Potential- an alert that a situation may soon get out of hand and park management, park security, and/or park medic should be on alert. Urgent Call- Action Steps o Team member should call "urgent" if a satiation requires immediate attention from park management, park security, and/or park medic. o When making an "urgent" call over the radio, remain calm and in control at all times. o Be sure to designate field number and location on field, or specific area of park that assistance is needed. o If park security and/or park medic are needed, a call should be made to them on their radio channel also. o Available park management should respond by radio letting others know they are on their way. o All available park management should respond to the call. Potential Call- Action Steps o Team members should call "potential" if a situation is getting to a point where immediate attention from park management, park security, and/or park medic may be needed. o Be sure to designate field number and location on field, or specific area of park that assistance is needed. o If situation escalates, an "urgent" call should be made over the radio using the action steps outlined above. o Park management should respond to a "potential" call by notifying the staff call was received and someone is on their way. o Closest park management will go check on the situation and report back if additional help is needed. pg. 136 & OPERATIONS MANUAL " HUMAN RESOURCES pg. 137 0 L S FORERS :R REVEL POS QUICK REFERENCE GUIDE Quick Reference Guide Revel Operating Systems Registers and Printers References- How to Open Register From Home Sci Left APP Revel Click on Tills Click on New Till — Drawer 1 Current Till Not Selected CASH DRAWER New Till - Drawer 1 VIRTUAL nus NeW VlitUdl rll •• i QQWOPERATION S MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D References- How to Open Register Type in the correct amount Click Set ------ Cemrcl SWrtInO Amou s"t pol�ais 300.00 When prompted to Reassign this till I v I I v 1 Click NO Till i 1 Do you wish to reassign this till? j i I No i Prompt will pop up on screen verifying Till was opened Q tail :.'as :ot oit1Lj. view Timecards pg. 139 $ 9 4 5 6 1 2 1 3 D j O i When prompted to Reassign this till I v I I v 1 Click NO Till i 1 Do you wish to reassign this till? j i I No i Prompt will pop up on screen verifying Till was opened Q tail :.'as :ot oit1Lj. view Timecards pg. 139 ' o ' OPERATIONS MANUAL " . REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to Close Register Click Tills Click Till — Drawer 1 Tills Current Till CASH DRAWER 1 Till - Drawer 1 L L, i Till - Drawer 1 12Y1207,10:36 AIG Cpv pg. 140 WACO OPERATIONS REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to Close Register Click on Check Out Type in each C Select NEXT pg. 141 � '�Ou On,j Pmobnl $liml WO Pay In [- Pay Out t sale Drop ,Q, open Cash Drawer Print Cash Log u Hold M Checkout 0 Reassign Drawer B0 Do uuant���. CpU LSFORE RKS -..� OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to Close Register If drawer is even, Select Print Summary If drawer if off, recount by selecting Checkout In top left corner After you print summary, click Submit in top right corner Prompt will pop up verify register is closed Remove till and take to safe room pg. 142 Q TIII v+as closed on 12/1217 • 10:40 AM Vim Tlmacards SpORT5 FOR�� OPERATIONS PF1RK5 -�- REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return with Receipt Select Return I Top 70 Type in Receipt information, click Return Submit Select items to be returned. Select Next Select Return pg. 143 Sp"ily Reason for Return Pxd�rn 0o you havo a receipt? Cancel 1_.. Nn h1^ce�ipl Ilemf U.11n04 1'1,1e %Y 40-'S lei To"I ALnAcollanloop S... PWOOW10 n 2l00 1 7700 197 7992 01, 1 Homo . Cuncc•I HORnn._ OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return with Receipt Select Pay 10 10,; I flJYi�trl MIu�KG rcnnt n�•. „m. SON .• r...:. Into so.ou �.�• stx2 ru•n+� �••i=i ' blue $28.82 I $28.82 Select appropriate tiles based on the ""'ITT'IT form of payment .czeaz 7 8 9 rcio ...-..- 4 5 6 s.>o 1 2 3 6'n' C 0 <] j i pg. 144 CAo L'IRR:-TsFaRRRKB OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return with Receipt Select Refund Make sure to give customer back Confirm Correct change Refund Payments of cancel P"1it, J No, Thaii_s �. pg. 145 Cp0 SPORTS FORE PARKS= REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return without Receipt Customer does not have receipt, but paid cash o From main menu, click returns, then click No Receipt Type in the item the guest is returning Type in Reason Specify Reason for R-111111Click Next Select Return arr..-rvw na•,.•1•r GSL it2E RE RE pg. 146 Recelptless Return 14.5" Bubble Stick 097138734723 16" Sports Ball Inflates 097138712738 i- 2" Sports Turtle 100000005590 C; 2.25' Wrist Band Ball -- 097138658951 9emf U.—I. Mkn n., n.wma A. TnGI MnCOIloatdq S_ 2MM04009 2100 1 2700 18. 1e82 poen Nelurn 5 Tns So, 2100 Let 2082- 01antlTotal: "Up L82 20.82 8a<k n:m Cminlnn qty, mvrntwy ttwo6w Cancel l � Retum 10 QQW. OPERATION S MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return without Receipt Select Pay < If^r n"+1 PM4rnnd II Y�� SO nu ION V 0U Stx1 C,mod - _ ' m!d : lobq_ -$28 82 II Select Cash .$Me , 7 8 g ?t0 ; ...... _ . ,.. 4 G 6 3.]0 1 1 2 3 400 C 0 O i' i I CPv pg. 147 A ' t ' OPERATIONS MANUAL REVEL POS QUICK REFERENCE GUIDE CONT'D Reference- How to make a Return without Receipt Confirm amount Select Refund Make sure to give customer back Correct change --. Cash Refund Th•a amount will he rolundud W -A r1l Cancel Confirm Refund Payments of ST'S'Orr E Cancel Refund I No, Thanks LJ o ' OPERATIONS MANUAL " REVEL POS QUICK REFERENCE GUIDE CONT'D Receipts not Printing 1. Check to see if receipt tape needs changed a. Change roll if out (check for black spindle from previous roll, and throwaway) 2. Check to see what WIFI the register is using a. Tablets need to be connected to the revsportsforce I. Click Home Button ii. Click Settings (gear icon) iii. Check WIFI in left column 1. Should say revsportsforce Iv. Click WIFI if not on correct WIFI 1. Select revsportsforce 3. Tablet is on correct WIFI, but printer still not working a. Check Bluetooth 1. Click Home Button ii. Click Settings (gear icon) iii. Turn blue tooth off then on iv. Select the device that pops up 1. Will follow this format (may have different numbers) a. TM -m30_004243 2. Wait for it to connect 4. Tablet is on correct WIFI, Bluetooth is connected to the printer, but still not working a. Power down iPad and power back on b. Check WIFI and Bluetooth c. Check to see if iPad needs updates I. Click Home Screen ii. Click Settings (gear icon) iii. Click General 1. Look at right column, Software Update with have a Red exclamation point if update needs to occur 2. Update if necessary 5. Steps 1-4 complete, but still not printing a. Contact Revel Support b. 415-744-1433 I. Enter 2 then 1 ii. Speak with representative pg. 149 CAO L1 'R CE OPERATIONS MANUAL EMPLOYEE SCHEDULING GUIDE PROCESS Scheduling & REVEL o Scheduling is completed by Coordinator on Mondays. o Schedules should be released two weeks in advance. o Daily, check schedules in Revel for acknowledged schedules. o Find replacements for rejected schedules and update in Revel. o Never use texting as a form of communication. Scheduling o Determine tournament schedule • If tournament schedule scheduling off of that o Times needed to schedule: • First Game Start is not yet finalized, find out mock schedule and base Used to determine Gate, Ticket Office, LockerRoom, Custom Threads Tournament Apparel • Last FIRSTGame Start • Used to determine when Ticket Office can close down • Last Game End Used to determine when to close all areas of park o Seek GM's approval of times for locations before moving to next steps o Determine size of tournament • Determines Staffing • Number of team members to operate amenities • Number of team members to maintain Custom Threads Tournament Apparel • Number of shifts for all areas of park o Fill out template for scheduling • Create time slots in template • Verify team members availability before filling in template • Fill in template o Enter into Revel • Carefully enter in team member shifts in Revel with their correct location • Send schedules pg. 150 Cno OPERATIONS MANUAL EMPLOYEE SCHEDULING GUIDE PROCESS CONT'D Checking Revel o Daily, check Revel for accepted and rejected schedules • Check the Gmail account for rejected schedules o Daily, find replacements for rejected schedules • Do not leave rejected schedules on Revel • Find replacement for the rejected schedule and delete the red, rejected schedule • 'This ensures all coordinators and GM are on the same page and that shifts are being filled • Do not use texting as a means of communication o If schedule remains yellow • Call team member and advise them to check their schedule • It is their responsibility to acknowledge their schedules. If they do not check their schedule and miss their assigned shift, they are subject to disciplinary action, up to and including termination pg. 151 QQW. OPERATION S MANUAL NEW HIRE PAPERWORK PROCESS To ensure the timely processing of paperwork to support the payroll process, this policy has been developed to give guidance for the creation of team member files and how to maintain proper filing pre, during and post - employment. General Manager o Verify all managers and assigned coordinators are aware and trained in the processes o Inspect files to ensure proper process are being adhered to o Complete all necessary audits add communicate results Responsible Coordinator o Understand the processes and adhere to the time frames o Inspect files to ensure proper process are being adhered to o Communicate any concerns to the GM Sport Force Parks Background Screening Process When offering any candidate SFPN will conduct background screening based on SFPN company criteria, based on role within the company organizational chart. o Candidates over 18 will be required to complete the following: Nationwide Net Plus (National Criminal, Sex Offender Registry, SSN Trace, Alias Search. 7 year County Criminal Search, MVR (Driving Record) and a 10 Panel Drug Screen, including Collier County general practices and consistent with state law. o Candidates under 18 will be required to conduct a 10 Panel Drug Screen with a parental waiver approving the screening. New Hire Paperwork When offering any candidate, a position with SFP: o In person or on a call to offer position; discuss job title, SFP team member expectations and pay rate. o If they accept welcome them to the SFP family, discuss next steps including the receipt of emails and they have expiration dates. o They will be required to complete three items as apart of the pre-employment process o Step 1: Victig Background and Drug Screen If the candidate is a minor; will need the parental waiver for the background/drug screen Note: need parent/Guardian name and email (outlined on the New Hire Checklist) Send Docusign Parental Drug waiver that must be completed by the parent Once the Parental Waiver is received the Victig link can be sent If the candidate is not a minor: o Send Victig Link o Step 2: Finger printing process - Fill out the form for finger printing provided by Paradise Coast Sports Complex powered by Sports Force parks. This provided account information to be billed and information the testing company will need complete the finger printing process. Go to website- Drugtestflorida.com (HOME IDTFL may appear on search engines) pg. 152 CpV QUN OPERATIONS MANUAL Address- 3785 Airport Rd. N Suite B-1 Naples, FL 34105 Office- 239-262- 0233 Office hours- 9am-4pm Monday thru Friday Make an appointment - Click on the link at the bottom of the page- Make a Fingerprint or background check appointment. You do not require a photo with the required process, only the digital scan of your fingerprints. Follow the directions for the FL -Naples Alcohol & Drug Test location Take to the appointment - Printout or email verification of appointment Take your driver's license or passport for identification Take the sheet provided by Paradise Coast Sports complex Note: If a minor will require a parent present at the finger -print location and sign a parental waiver provided by the finger printing company. • Step 3: Send New Hire Paperwork Electronic file through Docusign • General Manager will complete once the new hire has completed their portion of the New Hire Paperwork Package through Docusign o Complete the E verify 1-9 Process Completion Steps: Once the Candidate completes all steps and are OK to hire: o Complete the New Hire Checklist o Create employee file and secure in locked drawer, alphabetically o Contact the new team member and schedule the SFP Orientation o Discuss how they need to dress based on the orientation and tour and what they should bring with them If Candidate does NOT complete in time: o Contact the candidate and inform them that they are no longer being considered for the position If Candidate completes and we receive a non -hire determination o Review the SOP Background and Screening Issues o General Manager will handle the communications to the candidate pg. 153 Cp0 Q� ' � ' OPERATIONS MANUAL ,.� NEW HIRE PAPERWORK CHECKLIST CONT'D Name Phone Email If Minor Parent Email Date Accepted Position Wage If Minor Parent Email sent Victig Sent Vigtig complete Finger Printing complete New Hire Paperwork Sent 1-9 Complete If Minor Work Permit Employee File Created Orientation Scheduled Uniform Info (size) Training Scheduled 154 CAO pg. ' OPERATIONS MANUAL W40 NEW HIRE ONBOARDING TESTING INSTRUCTIONS Paradise Coast Sports Complex Staff Onboarding Process i Welcome to Paradise Coast Sports Complex powered by Sports Force Parks. As a new team member there are steps which are a part of the pre-employment process which need to be completed. Please note: all of these are time sensitive and are to be complete before employment can begin. If you have any questions, please give us a call. Welcome to the teaml Employment Background Check and Drug Screen You will receive an email from Victig. Open the link and complete the steps. Once you complete the online information you will be sent in another email with a Donor Pass, which you will be required to print and take to the screening location on the form. You will need a proper ID. Note this test has an expiration date. Finger printing process Fill out the form for finger printing provided by Paradise Coast Sports Complex powered by Sports Force Parks. This provided account information to be billed and Information the testing company will need complete the finger printing process. Go to website- Drugtesfflorida.com (HOME IDTFL may appear on search engines) Address- 3785 Airport Rd. N Suite B-1 Naples, FL 34105 Office- 239-262.0233 Office hours- 9am-4pm Monday thru Friday Make an appointment - Click on the link at the bottom of the page- Make a Fingerprint or background check appointment. You do not require a photo with the required process, only the digital scan of your finger prints. Follow the directions for the FL -Naples Alcohol&Drug Test location Take to the appointment - Printout or email verification of appointment Take your driver's license or passport for identification Take the sheet provided my Paradise Coast Sports complex If you are concerned about prescriptions needing to be confirmed with the MRO, please have your information ready and expect a call from the lab within 24 hours of your sample drop off. New Hire paperwork Once all of the pre employment screening is complete you will receive an email from us through Docusign. This is our online new hire paperwork portal. You will need the following in order to complete: Bank account information o Routing and account number Supporting Documentation for the required 1-9 form o List is in the new hire paperwork process o Mostcommon: • Passport • State Issued ID • Social Security Card You will be required to attach imaged of these to the new hire paperwork. Photos takes with a cell phone work well. Your hiring manager: pg. 155 0 ' OPERATIONS MANUAL FORMS pg. 156 OCAO OPERATIONS MANUAL „r SCHEDULE REQUEST FORM Schedule Request Form SCHEDULE REQUESTS ARE NOT GUARANTEED THIS FORM MUST BE RECEIVED 2 WEEKS PRIOR TO YOUR TOURNAMENT ONLY 1 REQUEST PER TEAM PER TOURNAMENT / SEPARATE FORM REQUIRED FOR EACH TOURNAMENT REQUESTS MUST BE SUBMITTED BY A MANAGER/COACH ONLY vvuen a ream enters sr Lounruceur, ute exper:Lauon IS mar me Learn win ue avauauie corn me tar game time on the 1st day all the way through the championship game on the last day. if a team has a NEED, they may submit a request via this form only (no other method of submission will be accepted). No schedule request is ever guaranteed and submission of this form does not automatically signify that the request will be granted- - Official school functions / standardized tests / wedding / funeral - Must be an Instance in which 3 or more players are affected (not coaches) EXAMPLES OF REQUESTS THAT ARE NOT CONSIDERED A NEED: A late start time because your team doesn't like early games Date of Request: Name: Cell Phone: Email: Age Group: Tournament Name: Team Name: Schedule Request: Reason for Request: Mark this box to indicate that you fully understand that no request can be guaranteed and that submission of this form does not automatically signify that the request will be granted. Submit this form to via: EMAIL— infoL�sportsforceparks.com or MAIL —3115 Cleveland Road W.ISandusky, 0H"670 pg. 157 QQW OPERATIONS MANUAL EXPENSE REPORT To ensure proper reporting, accountability and timely reimbursement for personnel expenses incurred while traveling General Manager o Ensure team member understands proper recording and reporting of expenses when traveling o Accountable to accuracy and proper coding o Submitted as needed, within 5 days of completion of travel All forms to be completed in a timely manner o Access form (excel form) and complete all require fields o One date per line can use multiple lines for same date • Enter date • Enter amount in proper column • If Misc, expense enter proper Chart of Accounts Code • Print report and sign • Attach required receipts o Submit to Supervisor • To Direct report supervisor, General Manager, Park Superintendent or above Retain copy of email o Keep a copy of form and receipts for your records OPERATIONS MANUAL r r J760 Sim Romd Sade 171113.19linnih Cln m;(7A 30114 m r.67A79UFM , N P 678.110.110 18 Card Type PrannabY'osh OAF Alssh atl mceiprc in rhrunulegicnl or+dr In the hack orlhu mpore EXPENSE FORM .Ynmr Pasdlson beers Lorollnm-Pvk 'L'mial . HAnInt hlhc. Ifcr Travel • Travel • (roslnpo� 0000V11Cdr chart nt Botr t"ark l.nm[Inn [Mr Lalrns 'I'ros<I •.1lydnr klnlelril.ndpin Flnilop ulllll"l nul Sirale rhnreiFueLSUr AcrnonC Fe he 2 p nrl Farking Number 0 of 00f. 0, or 0 or (L(( 0 co, U co: 00: U U. U (r 0 Cr: 0 Cori 0 rF. 0 CID G C+: U U: Ufd 00C OU: 0 rr: 0 rr 0 CO.' L"n[rpary Tmlilr ?Y!-0'7 17Y -4f yl_W '.i�iA10 7�t�M ]�i-� 34A* '1'ntal Mrabomble Lis mars Slprudum butr Total Es ruses SO.CU It.em'Impornry Adrencr Approved Ilene ITEA'ALAbtilUNT DUE p9. 159 'CAO ' OPERATIONS MANUAL " INJURY REPORT FORM Sp�PARKSR�E Name: DOB Involved: Athlete Parent/Guardians Name: Phone Number: VITALS BP: HR: Temp DESCRIPTION OF INCIDENTANJURY TREATMENT/MEDICAL CARE PROVIDED: REFUSAL of CARE: Name (printed) Injured or Guardian Signature Form Submitted by: Date: Date: / / Time 0 SPORTS FORE' �-cRRK OPERATIONS MANUAL COIN ORDER FORM jp�PEORTES FoRcE PRR S> Coin Order Form Location SFP Date Instructions: Use this form for all coin orders. File completed form with dally paperwork. Denomination Bank Size Qty Amount Twenties Open Confirmation # Tens Open Fives Open Ones $100 Bndl Quarters $10/roll Dimes $5/roll Nickles $2/roll Pennies $0.50/roll .. Complete - -. Date Name Total Amount Confirmation # Delivery Date Complete when order is received Coin order to be called in no later than Noon the day before to be delivered by the courier. Create a separate deposit in the amount of this coin order CAO OPERATIONS MANUAL r• 4=w INCIDENT REPORT FORM Tournament/Event: Dale: ! / Name: Name: Address: City: State: ZIP: Parent/Guardlans Name: Phone Number: LOCATION OF INCIDENT Feld: 1 2 3 4 5 6 7 6 9 10 Park Areas: Parking Lot Promenade Great Lawn Retail Maintenance Other Activities: Area:: TYPE OF INCIDENT (Check all applicable) WEATHER OTHER Lightning Tornado Wind Snow Storm Flood Tsunami Hurricane Fire Explosion Electrical Haz Mat Spill Gas Leak Conduct Viol Other VIDEOAVALIABLE I YES NO File Sent to: WFATHFR Burglary Robbery Terrorism Civil Disturbance Bomb Threat Active Shooter Code Adam ACTION TAKEN: Call 911 Contacted Regional Mgr. Contacted Insurance Other Date: Witness Name: Phone #: Please attach additional comments / information on back of sheet pg. 162 ICAO SPORTS FORE PHRRS OPERATIONS MANUAL LOST AND FOUND FORM QQPSparts Force PArks —Lost And Found Log Item Found DatetTime Location Found By Retumed To pg. 163 0 p"ORI FORS 5 _.PARKS. �-E OPERATIONS MANUAL MANUAL TILL BALANCE FORM pg. 164 SyP00f5 F1 11 PRRKS.= Manual Drawer Balance Form Park Date Till Location End of Day Till Count Denomination 1¢ 5¢ 10¢ 25¢ $1 $5 $10 $20 $50 $100 Other Till Balancing Total in Till Minus Start U Net Total Expected Total Difference Verification Counted b Verified B Notes Attach any any register print outs, voids and returns to the back of the page LIPRR�S FORE RNS_-�- pg. 165 OPERATIONS MANUAL gpoersFdRCE PRRNS > Location Date Safe Count form Safe Till Loose Bills Denomination $1 $5 $10 $20 $50 $100 Other Roll Coin 10 50 100 250 Strapped Bills $1 $5 $10 $20 Sub Totals Safe = $ Tills = $ Coin Order If waiting - list here Total Total Expected Difference Verification SFP Manager To be completed on any day that the safe is opened for business cno SPORTS FORE �PF1RKS� OPERATIONS MANUAL Checklist • Cash Control- Opening Date: Opening Manager: 0 Safe Count: verify the petty cash/coins are at & Drawers : Verify tills are at correct amount labeled on the till drawer -Fill out the Safe Count Sheet, along with using the weighing machine, print and initial If till is +/-, investigate and report on Safe Count Sheet Tills are labeled with their destination. Take all needed tills to proper location with envelope for receipts, and receipt paper if needed Open registers are amount in each till -After researching why the till is +/-, open register at the exact amount reflected in till Check deposit are for small deposits from previous day Combine all small deposits to create a collective deposit (large deposit in colored -top bag) -Add all receipt summaries from small deposit bags to determine the total before counting the collective, large deposit Count Deposit with another staff member If no discrepancies, fill out one deposit slip including the bag number and initials at the bottom of the slip. Place all currency into large deposit bag, and white copy of the deposit bag- keep the carbon copy Seal bag, and fill out date, bank, company, amount in bag. Fill out black binder- deposit log Drop deposit into safe, verify safe is locked Attach carbon copy to the receipt summaries, and to adding machine tape of deposit count, and place into the file for the current day SPORTS FOR PRRKS g ADDENDUM: PARADISE COAST SPORTS COMPLEX pg. 167 LPRD5RKS OPERATIONS MANUAL PARENTAL WAIVER Paradise Coast Sports Complex r r t Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement In consideration for being permitted to participate in events, activities, and programs at Paradise Coast Sports Complex ("Sports Force Parks Naples LLC"), I, on behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, hereby enter into this Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement (the "Agreement) and covenant and agree as follows: 1. Acknowledcement, Acceptance and Assumption of Risk. 1 acknowledge and understand that sports and other events, activities, and programs offered, conducted, and sponsored by or at Sports Force Parks involve substantial risks of property damage and bodily injury, including, but not limited to, death, concussion, serious neck and spinal injuries (which can result in complete or partial paralysis), brain damage, and injury to bones, joints, muscles, and Internal organs. I further acknowledge and understand that these risks and injuries may result not only from my (or my child's) own actions, but also from the action, inactions, or negligence of others, or the condition of the facilities or equipment, and that equipment provided for my (or my child's) protection may be inadequate to prevent serious Injury. I further acknowledge and understand that my (or my child's) participation in events, activities, and programs at Sports Force Parks may involve other activities incidental thereto, including, but not limited to, travel to and from site, off-site travel to other events, and activities not affiliated with Sports Force Parks. I am voluntarily choosing to participate in events, acfivifies, and programs at Sports Force Parks of my own free will with full knowledge and appreciation of the risks and dangers associated with such activities. I hereby knowingly, freely, and expressly assume any and all such risks and dangers, known and unknown, and accept and assume full responsibility for any Injury, loss, or damage arising out of or in any way related to my participation in any events, activities, or programs at Sports Force Parks (and all activities incidental thereto), whether caused by the negligence of any of the Released Parties (as defined below) or any other cause. 2. Waiver and Release of Liability. To the fullest extent permitted by law, I, on behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, hereby unconditionally and irrevocably waive all liability of, release, acquit, and forever discharge Sports Force Parks Naples, LLC, Sports Fields, Inc., Collier County, FL a political subdivision of the state of Florida, and any affiliated entities, along with their respective owners, officers, directors, agents, employees, sponsors, volunteers, elected officials, and other representatives (collectively, the"Released Parties"), from and against any and all present and future claims, demands, actions, rights, liabilities, damages, and causes of action of any kind, character, nature, or description whatsoever, whether known or unknown, foreseen or unforeseen, direct or indirect, arising out of or in any way related to my (or my child's) participation In or presence at any events, activities, and programs at Sports Force Parks (and all activifies incidental thereto), Whether caused by the negligence of any of the Released Parties or any other cause, provided that this section shall not be deemed to release a Released Parry from liability arising from its own willful or intenfional misconduct. 3. Indemnification Hold Harmless. and Covenant Not to Sue. On behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, I hereby indemnify, hold harmless, and promise not to sue or otherwise bring a claim against the Released Parties for any loss, liability, expense, or damage arising out of or in any way related to my (or my child's) participation in or presence at any events, activities, and programs at Sports Force Parks (and all activities incidental thereto), whether caused by the negligence of any of the Released Parties or otherwise. I further agree to indemnity the Released Parties from and against any and all third parry claims of any kind ansing out of or in any way related to my participation in or presence at any events, activities, and programs at Sports Force Parks. Should any of the Released Parties be required to incur attorney's fees or costs to enforce this Agreement, I agree to indemnify them for and pay for all such fees and costs. 4. No Liability for Actions or Omissions of Hotel Partners. I acknowledge and understand that Sports Force Parks has partnered with local hotels (the "Hotel Partners") to assist participants in securing accommodations while participating in and/or attending activities offered, conducted, or sponsored by or at Sports Force Parks. I acknowledge and agree that I am solely responsible for adhering to any and all applicable policies of the Hotel Partners, and that the Hotel Partners may refuse or terminate my accommodations if 1 violate any hotel policies or for any other reason. I acknowledge and agree that neither Sports Force Parks nor any of the other Released Parties shall have any liability for any actions or omissions of any of the Hotel Partners, and 1 hereby waive and release the Released Parties from any and all liability for such actions or omissions. 5. Medical Treatment and Expenses. I hereby authorize and consent to the rendering of first aid and other medical treatment which may be deemed necessary in the event of any illness, accident, Injury, or medical emergency while I am (or my child is) participating in or present at any events, activities, or programs at Sports Force Parks. I understand and agree that I will be solely responsible for all fees, costs, and expenses related to any medical treatment and medical transportation provided to me (or my child). Paradise Coast Sports Complex powered by Sports Force Parks 13868 City Gate Blvd N I Naples, FL 34117 (844)737-2757 1 infoOsipnaples.com pg. 168 0 OPERATIONS MANUAL " PARENTAL WAIVER CONT'D 6. Media Release. 1 hereby authorize and grant permission to Sports Force Parks and the Released Parties, as well as their agents, representatives, and others working under their authority, to take and use my (or my child's) photographed, video recorded, or live -streamed Image, likeness, voice, and name for any and all purposes, including marketing, commercial, or advertising purposes, and in any and all forms of media, without further consideration.. l understand and agree that I (and my child) have no rights to any benefits derived from the use of such image, likeness, voice, or name. 7. Choice of Law and Jurisdiction. I agree that this Agreement shall be governed by and Interpreted in accordance with the laws of the State of Florida. I further agree that any action or legal proceeding against any of the Released Parties relating to this Agreement or any claim arising out of or in any way related to my participation in or presence at any events, activities, and programs at Sports Force Parks (and all activities Incidental thereto) shall be brought In the appropriate state or federal courts in Collier County, Florida which courts have sole exclusive jurisdiction on all such matters 8. Interpretation and Severability. I agree and understand that this Agreement and the waivers and releases contained herein are intended to be as broad and inclusive as permitted by Florida law, and that this Agreement shall be construed broadly to release and waive all claims to the fullest extent permitted under Florida law. I agree that if any portion of this Agreement is determined to be Invalid, illegal, or unenforceable, that portion shall be deemed severed from the Agreement, which shall otherwise remain In full force and effect. I acknowledge, affirm, and represent that I have carefully read this entire Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement, fully understand Its contents, terms, and meaning, and have had an opportunity to have any questions answered to my satisfaction. I understand that I am giving up substantial legal rights and remedies by signing this Agreement. I hereby sign this Agreement of my own free will and voluntarily agree to be bound by Its terms for today and all future participation In and attendance at any events, activities, or programs at Sports Force Parks. Team Name: Tournament: Tournament Year: Printed Name of Participant: Signature of Participant (if 18 years or older): Participant Email: "Note: If participant Is under 18 years old, parent or legal guardian must sign below, For Parents/Legal Guardians of Participants Under 18 Years of Age Date: I hereby warrant, affirm, and represent that I am the parent/legal guardian with legal responsibility for the above-named participant who is under 18 years of age and that, in such capacity, I have read this Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement completely and carefully, understand the risks Involved with the events, activities, and programs offered, conducted, and sponsored by or at Sports Force Parks, have explained and discussed those risks with the above-named participant, and do hereby consent and agree to his/her participation, release, waiver, and acceptance of risk as provided above. On behalf of myself, the above-named participant, and my family, personal representatives, estate, successors, assigns, heirs, executors, and next of kin, I hereby knowingly, freely, and expressly agree to all of the terms and conditions of this Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement, Printed Name of Signature of ParentlLegal Guardian: Date: ParenVLegal Guardian Email: Paradise Coast Sports Complex powered by Sports Force Parks 13868 City Gate Blvd N I Naples, FL 34117 (844)737-2757 1 info@sfpnaples.com .. .• CA OPERATIONS MANUAL " FULL TIME STAFF YEAR 1 pg, 170 0 OPERATIONS MANUAL FULL TIME STAFF Requirements Maintain staff which shall be comprised of: Year 1 Full Time Staff General Manger $85,000 Assistant General Manager $65,000 Sports Manager #1 $65,000 Sports Manager #2 $52,000 Events Manager $60,000 Hospitality Manager $65,000 Local Use Coordinator #1 $45,000 Local Use Coordinator #2 $45,000 Park Superintendent $65,000 Maintenance Manager $50,000 Progress and detail of this deliverable will be evidenced by providing the County with a monthly payment record, including a direct deposit transaction detail report for each employee receiving payment during the period. pg. 171 QP. OPERATIONS MANUAL EXPECTATIONS BY STAFF POS ITITION pg. 172 ' I ' OPERATIONS MANUAL " Sports Force Parks Attractions Lead Expectations As a successful Attractions Lead, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Attractions Lead • Supervise attraction operators • Ensure that customer service expectations are met • Lead trainings on attractions • Track Emergency Take Down Practices, daily • Ensure security of attractions when closed • Be point of contact for support staff and guests • Be well -versed in daily activities, ensure support staff Is aware of important daily items • Be able to speak to questions on all areas of the park including games schedules, parking and rentals. Including All Others Expectations Attractions Operator • Ensure safety of all staff and guests • Demonstrate knowledge and understanding of how to operate attractions • Follow and enforce all rules • Provide exceptional guest service • Understand different levels of rescue for Sky Trail • Be well -versed in daily activities, ensure support staff is aware of important daily items • Notify Attractions/Amenities Lead in the event of any emergency / situation where you need additional support • Be able to speak to questions on all areas of the park including games schedules, parking and rentals. Ticket Shack • Provide exceptional guest service • Hand out score cards, putters, golf balls and pencils • Ensure safety of guests • Walk course every 15 minutes, and clean off course of any debris • Be aware of Fan Fare Activity • If mini -golf tournament is an activity of the day, understand rules and promote tournament to guests • Notify Attractions/Amenities Lead in the event of any emergency / situation where you need additional support If Medical Staff If needed • If Medical Staff is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps: • If the injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the injury needs help please call for Medical Staff on the field • Channel 4, name field numberAocation and type of Injury • The guest's privacy and safety are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. OPERATIONS MANUAL f I ' i ' Sports Force Parks ' ' Attractions Team Member Expectations As a successful Attractions Team Member you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Attractions Team Member duties will include Attractions Operator • Ensure safety of all staff and guests • Demonstrate knowledge and understanding of how to operate attractions • Follow and enforce all rules • Provide exceptional guest service • Understand different levels of rescue for Sky Trail • Be well -versed in daily activities, ensure support staff is aware of important daily items • Notify Attractions/Amenities Lead in the event of any emergency / situation where you need additional support • Be able to speak to questions on all areas of the park including games schedules, parking and rentals. Ticket Shack • Provide exceptional guest service • Hand out score cards, putters, golf balls and pencils • Ensure safety of guests • Walk course every 15 minutes, and clean off course of any debris • Be aware of Fan Fare Activity o If mini -golf tournament is an activity of the day, understand rules and promote tournament to guests • Notify Attractions/Amenities Lead in the event of any emergency / situation where you need additional support If Medical Staff if needed • If Medical Staff is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps: • If the Injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the injury needs help please call for Medical Staff on the field • Channel 4, name field numberAocation and type of Injury • The guest's privacy and safety are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. j� OPERATIONS MANUAL f I ' Sports Force Parks Event Support Team Member Expectations As a successful Event Support Team Member, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other sports tournaments at Sports Force Parks. You will provide providing exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Event Support • Be welcoming and encouraging! Have fun while overseeing events. • Provide exceptional guest service, communicate and ensure high energy • Set-up and break -down of any guest engagement activity and assist with any vendor, set-up or break -down • Keep storage area of guest engagement pieces clean and organized • Ensure staff and guest safety • Demonstrate knowledge of how to operate and use each fan engagement activity • Assist Events Coordinator with any additional requests • Understand events and prize schedule on a daily/weekend basis, be well -versed in daily activities, ensure support staff is aware of important daily items Social Media Support • Be welcoming and encouragingi Have fun while interacting with guests • Look for opportunities to share the Fun and Excitement at SFP • Follow SFP social media guidelines • Capture the action of the event as guided through the weekly social media focus communication • Upload and sort content as directed If Medical Staff if needed • If Medical Staff is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps: • If the Injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the Injury needs help please call for Medical Staff on the field • Channel 4, name field number/location and type of Injury • The guest's privacy and.safety are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. llf.bill!ipWIP OPERATIONS MANUAL f I ' I Sports Force Parks r 0 _ Field Marshal Expectations As a successful Field Marshal Team member, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience Including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Field Marshal Team Member duties will Include: Ensure we are greeting guests with a smile and positive attitude • Ensure that guests understand the park layout and direct them to the field they will be using • Understand events happening on any given day to ensure guest experience is of highest quality • Be familiar with the SFP Facility Guidelines and Code of Conduct policies • Be familiar with the rules/regulations of the tournament • Introduce yourself to the coaches and umpires upon their arrival for each game. Ensure they know you are there if they need anything • Ensure correct teams are at correct field • Locate any missing teams, notify Field Lead if team is late or does not show up Ensure that score card is completed after game with official and coaches' signatures and officials rating • Notify Field Lead in the event of any emergency / situation where you need additional support • Radio UIC/Assignor beginning of last inning using Chanel 5 • Constantly check water and notify maintenance if close to empty • Ensure game balls are at field before beginning of game • Account for all game balls at end of game • Ensure all trash is cleaned between games walking the perimeter fence both inside and outside the fence/field • Pick up any trash in dugouts including sweeping • Present trophies and awards when needed- follow script • Turn off any lights the end of the night, return scoreboards, cards, any and all items left in scorer's booth. Medical If needed • If Medical Staff is needed turn radio to Channel 4 to call for medic • When calling for a medic please follow these steps: • If the Injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the injury needs help please call for Medical Staff on the field • Channel 4, name field number and type of Injury • You have minor materials in your field marshal bin- gloves, gauze, band-aids, nose plugs and antibiotic cream. These are to be given to the coach or parent for use. • If the person is requesting Ice due to a minor injury they or a parent/coach should report to the first aid room for the request. This will alleviate the med cart being driven for minor injuries. • The guest's privacy and safety are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. OPERATIONS MANUAL Sports Force Parks Field Lead Expectations As a successful Field Marshal Lead, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. As a Field Lead Team duties will Include • Be active and acknowledging of all guests as you move through the park • Be well -versed in daily activities, ensure support staff is aware of Important daily items • Be able to speak to questions on all areas of the park including Locker Roo, Custom Threads, , attractions, parking and rentals. • Supervise Field Marshal • Including all Field Marshal Expectations • Ensure we are greeting guests with a smile and positive attitude • Ensure that guests understand the park layout and direct them to the field they will be using • Understand events happening on any given day to ensure guest experience is of highest quality • Be familiar with the SFP Facility Guidelines and Code of Conduct policies • Be familiar with rules/ regulations for the tournament • Introduce yourself to the coaches and umpires upon their arrival for each game. Ensure they know you are there if they need anything • Ensure correct teams are at correct field • Locate any missing teams, notify Field Marshall Lead if team is late or does not show up • Ensure that score card is completed after game with official and coaches' signatures and officials rating • Notify Field Lead In the event of any emergency / situation where you need additional support • Constantly check water and notify maintenance if close to empty • Ensure game balls are at field before beginning of game • Account for all game balls at end of game • Ensure all trash is cleaned between games walking the perimeter fence both inside and outside the fence/field • Pick up any trash in dugouts including sweeping • Present trophies and awards when needed- follow script • Turn off any lights the end of the night, return scoreboards, cards, any and all items left in scorer's booth. Medical if needed • If Medical Staff is needed turn radio to Channel 4 to call for medic • When calling for a medic please follow these steps: • If the injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the injury needs help please call for Medical Staff on the field • Channel 4, name field number and type of Injury • You have minor materials in your field marshal bin- gloves, gauze, band-aids, nose plugs and antibiotic cream. These are to be given to the coach or parent for use. • If the person is requesting ice due to a minor injury they or a parent/coach should report to the first aid room for the request. This will elevate the mad cart being driven for minor Injuries. • The guest's privacy and safety are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. SPORTS. FAMILY. FUN. PCs OPERATIONS MANUAL " Sports Force Parks Front Gate Lead Expectations As a successful Front Gate Lead, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. As a Front Gate Lead duties will Include • Welcome guests, players, coaches and all who enter SFP • Ensure that foot traffic flows well • Direct guest to ticket gate • Ensure customer service standards are met • Be well -versed in daily activities, ensure support staff is aware of important daily Items • Be able to speak to questions on all areas of the park including Food & Beverage offerings, Custom Threads, attractions, parking and rentals Including all Front Gate Team Member expectations • Be welcoming) Ensure that all guests see you smiling • Check wristbands to ensure that all guests have paid gate fee that day • Direct coaches to tournament central or check-in area • Distribute marketing materials • Be familiar with the SFP Facility Guidelines and Code of Conduct policies • Check coolers/wagons- ensure food and beverage policies are being adhered to o Ask politely to check coolers, looking for prohibitive items o If items are found politely let the guest know that those items are not permitted in SFP • Be able to speak to questions on all areas of the park Including Food & Beverage offerings, Custom Threads, attractions, parking and rentals • Ensure that guests understand the park layout and direct them to the field they will be using • Understand events happening on any given day to ensure guest experience is of highest quality If Medical Staff if needed • If Medical Staff is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps; • If the injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the Injury needs help please call for Medical Staff on the field • Channel 4, name field number/location and type of Injury • The guest's privacy and safety are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. CAO OPERATIONS MANUAL " Sports Force Parks Front Gate Team Member Expectations As a successful Front Gate Team Member, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Front Gate Team Member duties will Include: • Be welcomingl Greet guests, and ensure that all guests see you smiling • Check wristbands to ensure that all guests have paid gate fee that day • Direct coaches to tournament central or check-in area • Distribute marketing materials • Be familiar with the SFP Facility Guidelines and Code of Conduct policies • Check coolers/wagons- ensure food and beverage policies are being adhered to o Ask politely to check coolers, looking for prohibitive items o If items are found politely let the guest know that those items are not permitted in SFP • Be able to speak to questions on all areas of the park including Food & Beverage offerings, attractions, parking and rentals • Ensure that guests understand the park layout and direct them to the field they will be using • Understand events happening on any given day to ensure guest experience is of highest quality • Be engaging all day. When guests leave, make sure to provide exceptional guest experience If Medical Staff if needed • If Medical Staff is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps: • If the Injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the Injury needs help please call for Medical Staff on the field • Channel 4, name field number/location and type of Injury • The guest's privacy and safety are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. 0 OPERATIONS MANUAL " Sports Force Parks Front Gate, Hospitality and Parking Team Member Expectations As a successful Front Gate, Hospitality and Parking Team Member, you will support all operations for events including Baseball/Softball/Soocer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience Including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Front Gate Team Member duties will Include • Be welcomingl Greet guests, and ensure that all guests see you smiling • Check wristbands to ensure that all guests have paid gate fee that day • Direct coaches to tournament central or check-in area • Distribute marketing materials • Be familiar with the SFP Facility Guidelines and Code of Conduct policies • Check coolers/wagons- ensure food and beverage policies are being adhered to o Ask politely to check coolers, looking for prohibitive items o If items are found politely let the guest know that those Items are not permitted in SFP • Be able to speak to questions on all areas of the park Including Food & Beverage offerings, attractions, parking and rentals • Ensure that guests understand the park layout and direct them to the field they will be using • Understand events happening on any given day to ensure guest experience is of highest quality • Be engaging all day. When guests leave, make sure to provide exceptional guest experience Hospitality Cart Team Member duties will Include • Welcome and communicate with guests to ensure exceptional quality service • Ensure anyone needing assistance to and from fields are assisted • Maintain knowledge of fields and game operations • Stay on designated course throughout the park Reserved Parking Team Member duties will include • Welcome and communicate with guests to ensure exceptional quality service • Have awareness of parking area(s) and understanding of Reserved Parking capacity and communications • Ensure quick traffic flow Into both preferred and non -preferred areas • Cross reference pre -purchased parking list to check-in guests and allow day -of purchases per Events Coordinator discretion • Distribute parking passes for guests to display in window • Tabulate and record day -of purchases, even with cash sales, including correct change • Check for parking tags to be displayed in windows during re-entry and while parked • Complete any required tracking • Direct guests to front gate to purchase wristbands • Walk areas and remove any trash and dispose of properly Service Gate Team Member duties will Include • Positioned at the maintenance gate • Ensure those entering are ONLY employees, our partners, umpires and officials • Must display hangtag. o NOTE: There will be first time attendees (umpires and officials) who will gel these from their assignors. There may be parents/guardians dropping off and picking up employee team members If Medical Staff It needed • If Medical Staff is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps: • If the injury Is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the Injury needs help please call for Medical Staff on the field • Channel 4, name field number/location and type of Injury • The guest's privacy and safety are our first priority. Radlo chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. I LS FORE RN9s Sports Force Parks Guest Experience Lead Expectations As a successful Guest Experience Lead, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience Including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. As a Guest Experience Lead duties will Include • Welcome guests, players, coaches and all who enter SFP • Ensure that foot traffic flows well • Direct customers to ticket gate • Ensure customer service standards are met - • Be well -versed in daily activities, ensure support staff is aware of Important daily Items • Be able to speak to questions on all areas of the park including Food & Beverage, attractions, parking and rentals Including All Others Expectations - Front Gate Team Member duties will Include • Be welcoming] Greet guests, and ensure that all guests see you smiling • Check wristbands to ensure that all guests have paid gate fee that day • Direct coaches to tournament central or check-in area • Distribute marketing materials • Be familiar with the SFP Facility Guidelines and Code of Conduct policies • Check coolers/wagons- ensure food and beverage policies are being adhered to o Ask politely to check coolers, looking for prohibitive Items o If Items are found politely let the guest know that those Items are not permitted In SFP Be able to speak to questions on all areas of the park Including locker room, attractions, parking and rentals • Ensure that guests understand the park layout and direct them to the field they will be using • Understand events happening on any given day to ensure guest experience is of highest quality Be engaging all day. When guests leave, make sure to provide exceptional guest experience Hospitality Cart Team Member duties will Include • Welcome and communicate with guests to ensure exceptional quality service • Ensure anyone needing assistance to and from fields are assisted • Maintain knowledge of fields and game operations • Stay on designated course throughout the park Reserved Parking Team Member duties will Include • Welcome and communicate with guests to ensure exceptional quality service • Have awareness of parking area(s) and understanding of Reserved Parking capacity and communications • Ensure quick traffic flow Into both preferred and non -preferred areas • Cross reference pre -purchased parking list to check-in guests and allow day -of purchases per Events Coordinator discretion • Distribute parking passes for guests to display in window • Tabulate and record day -of purchases, even with cash sales, including correct change • Check for parking tags to be displayed in windows during re-entry and while parked • Complete any required tracking • Direct guests to front gate to purchase wristbands • Walk areas and remove any trash and dispose of properly Service Gate Team Member duties will Include • Positioned at the maintenance gate • Ensure those entering are ONLY employees, our partners, umpires and officials • Must display hangtag. o NOTE: There will be first time attendees (umpires and officials) who will get these from their assignors. May be parents/guardians dropping off and picking up t employee team members If Medical Stall If needed • If Medical Staff is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps: • If the Injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the injury needs help please call for Medical Staff on the field • Channel 4, name field numberAocatlon and type of Injury • The guest's privacy and safety are our first priority. Radio chatter is to be kept to only essential Information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. O GA ' I ' OPERATIONS MANUAL " ' Sports Force Parks Guest Services/Retail Lead Expectations As a successful Guest Service/ Retail Lead, you will support all operations for events Including Baseball/Soltball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to Impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Guest Services/Retail Lead • Supervise support staff • Ensure that customer service expectations are met • Perform returns for support staff • Point of contact for support staff and guests • Be well -versed in dally activities, ensure support staff is aware of important daily items • Instruct breaks and be coverage when needed • Assist with training new hires and support staff • Be able to speak to questions on all areas of the park including games schedules (tourney machine) parking and rentals. Guest Services Team Member duties will Include Ticket Office • Ensure we are greeting guests with a smile and positive attitude • Provide exceptional guest service - • Demonstrate understanding of Register Systems • Give back correct change • Attach wristbands to guests and tighten • Be aware of tournament - Sport, Tournament Name, and where to find schedule o Tourney Machine App and Tournament Central • Notify Guest Services Lead or Manager in the event of any emergency/ situation where you need additional support Locker Room • Ensure we are greeting guests with a smile and positive attitude • Provide exceptional guest service • Demonstrate understating of Register Systems • Give back correct change • Organize merchandise • Keep store neat and clean including candy area • Identify opportunities to up -sell and create additional revenue opportunities • Notify Guest Services Lead or Manager in the event of any emergency / situation where you need additional support Custom Threads Tournament Apparel (CTTA) • Ensure we are greeting guests with a smile and positive attitude • Provide exceptional guest service • Listen to guests, offer products, sell options and complete orders timely • Demonstrate understating of Register Systems • Give back correct change • Organize merchandise • Keep trailer neat and clean • Understand different heat/pressure/times for different applications and demonstrate ability to create Items correctly • Notify Guest Services Lead or Manager in the event of any emergency / situation where you need additional support If Medical Staff If needed • If Medical Staff Is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps, • If the Injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the injury needs help please call for Medical Staff on the field • Channel 4, name field number/location and type of Injury • The guest's privacy and safely are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. OPERATIONS MANUAL " Sports Force Parks Guest Services Team Member Expectations As a successful Guest Service/Retail team member. you will support all operations for events including Baseball/Softball/Soccer/Lacrosse and other tournaments at Sports Force Parks. You will provide exceptional customer service and hospitality to all guests throughout the park. Understand that you have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Guest Services Team Member duties will include Ticket Office • Ensure we are greeting guests with a smile and positive attitude • Provide exceptional guest service • Demonstrate understanding of Register Systems • Give back correct change • Attach wristbands to guests and tighten • Be aware of tournament - Sport, Tournament Name, and where to find schedule o Tourney Machine App and Tournament Central • Notify Guest Services Lead or Manager in the event of any emergency/ situation where you need additional support Retail • Ensure we are greeting guests with a smile and positive attitude • Provide exceptional guest service • Demonstrate understating of Register Systems • Give back correct change • Organize merchandise • Keep store neat and clean including candy area • Identify opportunities to up -sell and create additional revenue opportunities • Notify Guest Services Lead or Manager in the event of any emergency / situation where you need additional support Custom Threads Tournament Apparel (CTIA) • Ensure we are greeting guests with a smile and positive altitude • Provide exceptional guest service • Listen to guests, offer products, sell options and complete orders timely • Demonstrate understating of Register Systems • Give back correct change • Organize merchandise • Keep trailer neat and clean • Understand different heat/pressure/times for different applications and demonstrate ability to create items correctly • Notify Guest Services Lead or Manager in the event of any emergency / situation where you need additional support If Medical Staff if needed • If Medical Staff Is needed turn radio to Channel 4 to call for Medic • When calling for a medic please follow these steps: • If the injury is minor and the person is able to walk to the first aid room- please direct them to the First Aid room by the main entrance for treatment. • If the injury needs help please call for Medical Staff on the field • Channel 4, name field numberAocation and type of injury • The guest's privacy and safety are our first priority. Radio chatter is to be kept to only essential information. Medical Personnel and/or Managers will make the decision to contact Emergency Medical Personnel. All SFP social media policies are to be followed, no pictures, posting or commenting. If asked by any guest about any situation refer to a SFP Manager. �W_ OPERATIONS MANUAL I�IIIFIELDS Fields Maintenance - Events Crew Lead - Seasonal MAINTENANCE.. Job Description Overview Fields Maintenance is looking for Events Crew Leads to help cultivate an outstanding environment for guests, tournament participants, and the staff of a Sports Force Parks. The Events Crew Leads position is an excellent way to gain hands-on experience in day-to-day landscape, facility operations, and maintenance duties as well as tournament operations. Events Crew Leads will focus on tournament prep and operations along with supporting the landscape and maintenance teams. The position requires up to 25-35 hours per week including weekend tournaments. Days and hours may vary. Essential Duties & Responsibilities • Lead, motivate and drive Events Crews to meet deadlines in preparing the park for tournaments and events • Event set-up, Including changeover and conversions • Hands-on preparation for all tournaments and Individual events • Installation and removal of temp fencing, goals and other sports field equipment • Provide event -day quality control • Maintain overall park cleanliness, Including dugouts, trash receptacles and restrooms; in prep for and during events/tournaments • Assist as needed in the maintenance of professional -quality artificial turf surfaces • Operation of Fields Maintenance equipment and tools safely and proficiently • Maintain accurate maintenance and housekeeping records • Perform daily housekeeping duties • Other projects as necessary Required Skills, Experience & Abilities • Operation of Fields Maintenance equipment and tools safely and proficiently • Ability to handle multiple tasks simultaneously in fast -paced environment. • Ability to work independently and as a team member • Able to effectively communicate with a diverse population, including strong verbal communication skills. • Willingness to work long hours and weekends seasonally as the business requires • Must be able to climb ladders, carry, walk, sit, stoop, push, pull and move continuously during work hours • Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift. • May be asked to routinely lift items of weight up to 75 lbs. to accomplish job duties. • Must be able to work well in a fast -paced environment in large, crowded areas of park • Supervision experience a plus • Customer service experience a plus • Forklift or other relevant certifications a plus • Routinely exposed to varied weather conditions including extreme weather conditions Job Location: SFP Position Type: Part-Time/Seasonal 0 OPERATIONS MANUAL III�IFields Maintenance- Events Crew Member -Seasonal FIELDS MAINTENANCE_ Jeb Description Overview Fields Maintenance is looking for Seasonal Events Crew Members to help cultivate an outstanding environment for guests, tournament participants, and the staff of a Sports Force Parks. The Events Crew Member position is an excellent way to gain hands-on experience in day-to-day landscape, facility operations, and maintenance duties as well as tournament operations. Events Crew Members will focus on tournament prep and operations along with supporting the landscape and maintenance teams. The position requires up to 20-30 hours per week including weekend tournaments. Days and hours may vary. Essential Duties & Responsibilities • Event set-up, including changeover and conversions • Hands-on preparation for all tournaments and individual events • Installation and removal of temp fencing, goals and other sports field equipment • Provide event -day quality control • Maintain overall park cleanliness, including dugouts, trash receptacles and restrooms; in prep for and during events/tournaments • Assist as needed in the maintenance of professional -quality artificial turf surfaces • Operation of Fields Maintenance equipment and tools safely and proficiently • Maintain accurate maintenance and housekeeping records • Perform daily housekeeping duties • Other projects as necessary Required Skills, Experience & Abilities • Operation of Fields Maintenance equipment and tools safely and proficiently • Ability to handle multiple tasks simultaneously In fast -paced environment. • Ability to work independently and as a team member • Able to effectively communicate with a diverse population, Including strong verbal communication skills. • Willingness to work long hours and weekends seasonally as the business requires • Must be able to climb ladders, carry, walk, sit, stoop, push, pull and move continuously during work hours • Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift. • May be asked to routinely lift items of weight up to 75 lbs. to accomplish job duties. • Must be able to work well in a fast -paced environment in large, crowded areas of park • Customer service experience a plus • Forklift or other relevant certificatlons a plus • Routinely exposed to varied weather conditions including extreme weather conditions Job Location: SFP Position Type: Part-Time/Seasonal 0 OPERATIONS MANUAL " 111111_FIELD5 Fields Maintenance —Facility/Event Supervisor MAINTENANCE.. Job Description Overview As a successful Facility/Event Supervisor you will be responsible for maintaining all buildings and setup for all tournaments/events at a Sports Force Park. Facility/Event Supervisor works to develop and implement policies and procedures to ensure the safest, most efficient, and aesthetically pleasing practices are in place to maintain the park. Will be a part of the Fields Maintenance team supporting all facets of the sports park. Will work closely with the Coordinators for tournaments and events to ensure all sports fields and surfaces are prepared and ready for tournaments and events. The Facility/Event Supervisor coordinates with the Facility/Event Crew Leads to ensure proper training of the Event Crew members. Required Skills, Responsibilities and Duties • Lead, motivate and drive Event Crews to meet deadlines in preparing the park for tournaments and events • Customer Service minded • Safety oriented • Professional attitude, dress and appearance in accordance with the FIELDS Maintenance dress standards • Implement schedule to meet deadlines for field preparations • Operation of facility equipment and tools safely and proficiently • Hands-on preparation for all tournaments and individual events • Installation and removal of temp fencing, goals and other sports field equipment • Implement safety policies and procedures specific to event preparation • Field painting and scrubbing related to specific filed sport needs • Seek opportunities to learn and grow through research and seminars • Maintain overall park cleanliness, Including dugouts, trash receptacles and restrooms; in prep for and during events/tournaments • Support team in preparation and maintenance of landscape and park when needed for tournaments and events Education and Experience • Bachelor's Degree • Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards • Strong verbal and written communication skills — ability to communicate with staff and prepare written reports • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead. • Ability to handle multiple tasks simultaneously in fast -paced environment. • Ability to work independently and as a team member • Sports playing surface and/or field management experience preferred but not required • Computer skills and knowledge of Microsoft Word and Excel • Willingness to work long hours and weekends seasonally as the business requires • May be asked to routinely lift items of weight up to 75 lbs. to accomplish job duties • Must be able to work well in a fast -paced environment in large, crowded areas of outdoor park. • Routinely exposed to varied weather conditions including extreme weather conditions 0 OPERATIONS MANUAL " i1III�FIELD5 Fields Maintenance - Landscape Crew Lead - Seasonal MAINTENANCE. Job Description Overview Fields Maintenance is looking for Landscape Crew Lead to help cultivate an outstanding environment for guests, tournament participants, and the staff of a Sports Force Parks. The Landscape Crew Lead position is an excellent way to gain hands-on experience in day-to- day landscape, facility operations, and maintenance duties as well as tournament operations. Landscape Crew Lead will focus on park landscape duties along with supporting the tournament prep and maintenance teams. The position requires up to 25-35 hours per week including weekend tournaments. Days and hours may vary. Essential Duties & Responsibilities • Lead, motivate and drive Landscape Crews to meet deadlines in preparing the park for tournaments and events • Perform daily maintenance and/or repair of high-quality synthetic turf and landscape plant materials • Observation, repair, and operation of the park -wide irrigation system • Hands-on preparation for all tournaments and Individual events • Installation and removal of temporary fencing • Provide event -day quality control • Maintain overall park cleanliness, including dugouts, trash receptacles and restrooms; in prep for and during events/tournaments • Assist as directed in the maintenance of professional -quality artificial turf surfaces • Operation of Fields Maintenance equipment and tools safely and proficiently • Maintain accurate maintenance records • Perform dally housekeeping duties as needed • Other projects as necessary Required Skills, Experience & Abilities • Operation of Fields Maintenance equipment and tools safely and proficiently • Ability to handle multiple tasks simultaneously in fast -paced environment. • Ability to work independently and as a team member • Able to effectively communicate with a diverse population, including strong verbal communication skills. • Willingness to work long hours and weekends seasonally as the business requires • Must be able to climb ladders, carry, walk, sit, stoop, push, pull and move continuously during work hours • Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift. • May be asked to routinely lift Items of weight up to 75 lbs. to accomplish job duties. • Must be able to work well in a fast -paced environment in large, crowded areas of park • Supervision experience a plus • Customer service experience a plus • Forklift or other relevant certifications a plus • Routinely exposed to varied weather conditions including extreme weather conditions Job Location: SFP Position Type: Part-Time/Seasonal OPERATIONS MANUAL Fields Maintenance - Landscape Crew Member - Seasonal ®FIELDS MAINTENANCE Job Description Overview Fields Maintenance is looking for Seasonal Landscape Crew Members to help cultivate an outstanding environment for guests, tournament participants, and the staff of a Sports Force Parks. The Landscape Crew Member position is an excellent way to gain hands-on experience in day-to-day landscape, facility operations, and maintenance duties as well as tournament operations. Landscape Crew Members will focus on park landscape duties along with supporting the tournament prep and maintenance teams. The position requires up to 20-30 hours per week including weekend tournaments. Days and hours may vary. Essential Duties & Responsibilities • Perform daily maintenance and/or repair of high-quality synthetic turf and landscape plant materials • Observation, repair, and operation of the park -wide irrigation system • Hands-on preparation for all tournaments and individual events • Installation and removal of temporary fencing • Provide event -day quality control • Maintain overall park cleanliness, including dugouts, trash receptacles and restrooms; in prep for and during events/tournaments • Assist as directed in the maintenance of professional -quality artificial turf surfaces • Operation of Fields Maintenance equipment and tools safely and proficiently • Maintain accurate maintenance and housekeeping records • Perform daily housekeeping duties • Other projects as necessary Required Skills, Experience & Abilities • Operation of Fields Maintenance equipment and tools safely and proficiently • Ability to handle multiple tasks simultaneously in fast -paced environment. • Ability to work independently and as a team member • Able to effectively communicate with a diverse population, including strong verbal communication skills. • Willingness to work long hours and weekends seasonally as the business requires • Must be able to climb ladders, carry, Walk, sit, stoop, push, pull and move continuously during work hours • Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift. • May be asked to routinely lift items of weight up to 75 lbs. to accomplish job duties. • Must be able to work well In a fast -paced environment In large, crowded areas of park • Customer service experience a plus • Forklift or other relevant certifications a plus • Routinely exposed to varied weather conditions including extreme weather conditions Job Location: SFP Position Type: Part-Time/Seasonal w Gt' OPERATIONS MANUAL " IIIIIP�ELD5 MAINTENANCE,. Fields Maintenance -Landscape Supervisor Job Description Overview As a successful Landscape Supervisor you will be responsible for maintaining all grounds of a Sports Force Park. The Landscape Supervisor works to develop and implement policies and procedures to ensure the safest, most efficient, and aesthetically pleasing practices are in place to maintain the park. Will be a part of the Fields Maintenance team supporting all facets of the sports park. Will work closely with the Coordinators for tournaments and events to ensure the fields, grounds and hard-scapes are maintained properly while ensuring a smooth flow of work inside the park for tournament preparations. The Landscape Supervisor Coordinates with the Landscape Crew Leads to ensure proper training of the landscape crew members. Required Skills, Responsibilities and Duties • Lead, motivate and drive Landscape Crews to meet deadlines in preparing the park for tournaments and events • Customer Service minded. • Safety oriented. • Professional attitude, dress and appearance in accordance with the FIELDS Maintenance dress standards. • Implement maintenance schedule for all synthetic turf, landscape and hardscape areas. • Study and research different chemical and mechanical ways to increase aesthetics of the park. • Study and research different efficiency plans for inside and outside the park. • Implement safety policies and procedures specific to landscape maintenance. • Set up and oversee all training briefs for landscape staff. • Seek opportunities to learn and grow through research and seminars. • Support team in preparation and maintenance of playing field for tournament and event setup. Education and Experience • Bachelor's Degree • Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards • Strong verbal and written communication skills — ability to communicate with staff and prepare written reports • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead. • Ability to handle multiple tasks simultaneously in fast -paced environment. • Ability to work independently and as a team member • Sports playing surface and/or field management experience preferred but not required • Computer skills and knowledge of Microsoft Word and Excel • Willingness to work long hours and weekends seasonally as the business requires • May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties. • Must be able to work well in a fast -paced environment in large, crowded areas of outdoor park. • Routinely exposed to varied weather conditions including extreme weather conditions Job Location: SFP Position Type: Full-Time/Salary O C�,O SPORTS FORE , PRRRS.4 CUSTOMER RELATIONS MANAGEMENT (CRM) OPERATIONS MANUAL " Sports Force Parks has high expectations in regard to Customer Relations Management, during all phases of customer interaction. To that end all SFP team members as a part of their onboarding process are trained to our Quality Guest Services standards process Core Principles SPORTS. FAMILY. FUN. Guest Services Guest Service is a top priority and our goal is to align policies to create: • Optimal guest satisfaction for players, coaches and families • Easy for employees to deliver • Economically responsible • Differentiate ourselves in the sports park market Quality Standards Safety The safety of our staff, guests, players and coaches is our first priority. This is non-negotiable. Courtesy Acting above the expected guest experience, to go the extra inch in all areas and touchpoints for our guests and team members. Experience Ensuring the overall experience is unforgettable, using prevention and recovery when needed for all service points. Productivity To keep the flow of productivity going, what is the best solution with minimal effect on productivity. Relationships Continuing to harbor and nurture our relationships with our partners and all who we come in contact with- in the facility. Quality Standards Train to What are Touchpoints, Policies and Recovery of Quality Service. Including the use of tools in the work environment, an understanding of Internal Customer Service and an Employee Recognition Program. pg. 191 & QQP- OPERATION S MANUAL PURCHASING POLICIES pg. 192 ' OPERATIONS MANUAL Best Value Policy All employees should institute a best value approach to all purchases. 'Best value" means the selected purchase provides the greatest overall benefit in response to the requirement. In short, this approach offers the latitude to select products and services based on the overall value they provide to the project. Value should include short term and long-term considerations as well as the time and cost of the procurement itself. Purchase Order System All employees must fill out a purchase order for any purchase made at the park, regardless of size. Purchase order must be provided to park accounting in advance of purchase. The purchase order system allows the park to create and execute all orders, from purchase requisition through vendor payment and reimbursement. Staff Purchasing Limits & Requirements Coordinator Purchases Employees below management level must seek manager approval before making any purchase. Employees below management level will not have company credit cards, and any purchases made on personal cards will not be reimbursed without proper manager approval. A purchase order and approval form signed by manager must be completed with transaction. Manager Limits Managers may spend up to $500 on purchases. $500 is total value of purchase value. Purchases over $500 must be approved by General Manager. Managers must also get General Manager approval on any purchase that would go beyond their approved budgets. A purchase order and approval form signed by General Manager must be completed with transaction. General Manager Limits General Manager must get corporate approval for any purchase over $2,500. $2,500 is total value of purchase. Purchases over $2,500 must be approved by corporate offices. A purchase order and approval form signed by corporate manager must be completed with transaction. pg. 193 CAO QI I ' 1 ' OPERATIONS MANUAL ' , Unit Price Purchase Limits $0 - $500: Staff should use best judgement on purchases by applying the best value approach and adhering to the staff purchasing limits and requirements above. A purchase order must be completed for all purchases. $500 - $2,500: Staff shall acquire a minimum of two bids and then apply the best value approach and adhering to the staff purchasing limits and requirements above. A purchase order must be completed for all purchases. $3,000: Staff shall acquire a minimum of three bids and provide bids along with best value selection to the County Manager's office for approval. Purchase may not be made without written approval from County Manager's office. A purchase order must be completed for all purchases. Long Term Vendor Selection When selecting a vendor to procure multiple purchases or products, best value policy should be instituted. A minimum of two vendors should be contacted for such services where multiple products/purchases will sourced through a single provider for an extended period of time (i.e. food supplier, beverage partner, sports equipment provider). Best value should take into consideration, but not be limited to the following: • Short term and long-term cost considerations • Product quality • Product variety • Sponsorship and other revenue sources pg. 194 affiNIIIIIIIIIIIIII SppRTS F0RC� �PARK� 3868 City Gate Blvd N Naples FL 34117 239-3503404 'nfateldranlaa com OPERATIONS MANUAL VENDOR ]Name] [Company Name] [Street Address] [City, ST ZIP Code] [Phone] PONumber�-'M DATE Feb..,, 13,2020 SHIP TO Ham.] (Company Name) [Street Address] [City, ST ZIP Code] [Phone] REQUESTING SHIPPING SHIPPING DELIVERY PAYMENT PARTY/CONTACT BID# DEPARTMENT METHOD TERMS DATE TERMS DUE DATE NAME Any Purchase Order with unitprfce over$3,000 must be approved by County Manager's Office. Manager: Date: General Manager: Data: Dale: Corporate Manager: Date: County Managers Dines Format subject to change based of PO Software and system pg. 195 -- SPORTS FORCEOPERATIONS RRKS FACILITY HOURS pg. 196 Cpl Z5PORT5 FORE PRRKS- OPERATIONS MANUAL Sports Complex Business Hours M — F: 9:00-5:00 S & S: Event Based Flex Hours Sports Complex Hours Field Rental & Operating Hours M — F: 8:00 AM -10:00 PM Saturday: 8:00 AM — 10:00 PM Sunday: 8:00 AM — 10:00 PM Local Use Hours Sunday: 12:00 AM — 6:00 PM Whenever the park is open for field rentals, the park will be open for local use. The hours posted below are days in which the park will be open for local use regardless of whether fields are in use or not. Fields must be rented to participate in organized play. If all fields are rented during operating hours, the common areas of the facility are still open to local residents. All visitors must sign a waiver to use the facility. Open Local Use Hours* Wednesday: 3:00 — 8:00 Friday: 3:00 — 8:00 During local use hours, the complex and fields will be open for local resident use, if not being used by a group who has reserved/rented the fields. Fields should not be used after dusk and field lighting will only be used for groups who have rented fields and paid light fees. Local Use Calendar Park will maintain a calendar that is accessible on website to provide field rental hours as well as hours that the facility will be open/accessible for local use. Organized Play Organized play will not be allowed without first renting a field. Organized play is defined as a group of 8 or more people that gather at a planned time to utilize afield without first renting the field. Organized play identification will be at the discretion of park staff. Stadium Hours The stadium will only be open during scheduled events/rentals. No open play or local use will be allowed in the stadium or on the stadium field. Great Lawn The Great Lawn will be open from dusk till dawn, seven days a week. This area is open to the public and may not necessarily be staffed during all of these hours. pg. 197 imOPERATIONS MANUAL Fitness Area M —F: 6:00 AM-8:00 PM Saturday: 6:00 AM — 8:00 PM Sunday: 12:00 PM — 8:00 PM Food Truck Pavilion The food truck pavilion will be open on rotating hours based on events and/or operational success. Hours will be posted and updated on the food truck pavilions website. CAO SP6 FORE OPERATIONS �PA'R FIELD RENTAL RATES OEM LT5 FORE RKS OPERATIONS MANUAL Matching County Inventory rates The facility field rental rates will match the rental rates of North Collier Regional Park. The current rental fee schedule: Hourly Field Rental Rates For -Profit Rate: $25/Hr. Non -Profit Rate: $15/Hr. Lighting: $10/Hr. Field Set -Up Fee If renting group requests line painting, temporary fence, or other field set up specifics, a one-time, $50 field set up fee will be incurred. For intricate or intensive set up is required, SFP has the ability to negotiate additional fees. Tournament/Camp/Event Rates Tournament, camp, and event rates will be negotiated on a case by case basis. Great Lawn Rental Great Lawn rental rates will be negotiated on a case by case basis. Stadium & Stadium Field Rental Stadium and Stadium field rental rates will be negotiated on a case by case basis. pg. 200 K ' OPERATIONS MANUAL W4 ppaRo(gE COR5T In consideration for being permitted to participate in events, activities, and programs at Paradise Coast Sports Complex ("PCSC"), I, on behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, hereby enter into this Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement (the "Agreement") and covenant and agree as follows: 1. Acknowledgement, Acceptance, and Assumption of Risk. I acknowledge and understand that sports and other events, activities, and programs offered, conducted, and sponsored by or at PCSC involve substantial risks of property damage and bodily Injury, including, but not limited to, death, concussion, serious neck and spinal Injuries (which can result in complete or partial paralysis), brain damage, and injury to bones, joints, muscles, and internal organs. I further acknowledge and understand that these risks and injuries may result not only from my (or my child's) own actions, but also from the action, Inactions, or negligence of others, or the condition of the facilities or equipment, and that equipment provided for my (or my child's) protection may be inadequate to prevent serious Injury. I further acknowledge and understand that my (or my child's) participation in events, activities, and programs at PCSC may involve other activities incidental thereto, including, but not limited to, travel to and from site, off-site travel to other events, and activities not affiliated with PCSC. 1 am voluntarily choosing to participate in events, activities, and programs at PCSC of my own free will with full knowledge and appreciation of the risks and dangers associated with such activities. I hereby knowingly, freely, and expressly assume any and all such risks and dangers, known and unknown, and accept and assume full responsibility for any injury, loss, or damage arising out of or in any way related to my participation in any events, activities, or programs at PCSC (and all activities incidental thereto), whether caused by the negligence of any of the Released Padies (as defined below) or any other cause. 2. Waiver and Release of Liability. To the fullest extent permitted by law, I, on behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, hereby unconditionally and irrevocably waive all liability of, release, acquit, and forever discharge Sports Force Parks, Sports Force Parks Naples, LLC, Collier County, a political subdivision of the State of Florida, Sports Fields, Inc., and any affiliated entices, along with their respective owners, officers, directors, agents, employees, elected officials, sponsors, volunteers, and other representatives (collectively, the "Released Parties"), from and against any and all present and future claims, demands, actions, rights, liabilities, damages, and causes of action of any kind, character, nature, or description whatsoever, whether known or unknown, foreseen or unforeseen, direct or indirect, arising out of or in any way related to my (or my child's) participation in or presence at any events, activities, and programs at PCSC (and all activities incidental thereto), whether caused by the negligence of any of the Released Parties or any other cause, provided that this section shall not be deemed to release a Released Party from liability arising from its own willful or intentional misconduct. 3. Indemnification, Hold Harmless, and Covenant Not to Sue. On behalf of myself and my family, personal representatives, estate, successors, assigns, heirs, and next of kin, I hereby indemnity, hold harmless, and promise not to sue or otherwise bring a claim against the Released Parties for any loss, liability, expense, or damage arising out of or in any way related to my (or my child's) participation in or presence at any events, activities, and programs at PCSC (and all activities Incidental thereto), whether caused by the negligence of any of the Released Parties or otherwise. I further agree to Indemnity the Released Parties from and against any and all third parry claims of any kind arising out of or in any way related to my participation in or presence at any events, activities, and programs at PCSC. Should any of the Released Parties be required to incur attorney's fees or costs to enforce this Agreement, I agree to indemnify them for and pay for all such fees and costs. Paradise Coast Sports Complex 13868 City Gate Blvd. N I Naples, FL 34117 infp@sfpnaples.com i www sfpnaples.Com pg. 201 r� OPERATIONS MANUAL " I� PpR D 5E; '�0�1] COYIItt,. 4. Media Release. 1 hereby authorize and grant permission to Sports Force Parks, Sports Force Parks Naples, LLC, PCSC, Sports Fields, Inc. and the Released Parties, as well as their agents, representatives, and others working under their authority, to take and use my (or my child's) photographed, video recorded, or live -streamed image, likeness, voice, and name for any and all purposes, including marketing, commercial, or advertising purposes, and in any and all forms of media, without further consideration. I understand and agree that I (and my child) have no rights to any benefits derived from the use of such image, likeness, voice, or name. 5. Choice of Law and Jurisdiction. I agree that this Agreement shall be governed by and interpreted in accordance with the laws of the State of Florida. 1 further agree that any action or legal proceeding against any of the Released Parties relating to this Agreement or any claim arising out of or in any way related to my participation in or presence at any events, activities, and programs at PCSC (and all activities incidental thereto) shall be brought exclusively in the state or federal courts in and for the Collier County, Florida. 6. Interpretation and Severability. I agree and understand that this Agreement and the waivers and releases contained herein are intended to be as broad and inclusive as permitted by Florida law, and that this Agreement shall be construed broadly to release and waive all claims to the fullest extent permitted under Florida law. I agree that if any portion of this Agreement is determined to be invalid, illegal, or unenforceable, that portion shall be deemed severed from the Agreement, which shall otherwise remain in full force and effect. I acknowledge, affirm, and represent that I have carefully read this entire Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement, fully understand its contents, terms, and meaning, and have had an opportunity to have any questions answered to my satisfaction. 1 understand that I am giving up substantial legal rights and remedies by signing this Agreement. I hereby sign this Agreement of my own free will and voluntarily agree to be bound by its terms for today and all future participation in and attendance at any events, activities, or programs at PCSC. Printed Name of Responsible Party: Signature of Responsible Party: Date: Paradise Coast Sports Complex 13868 City Gate Blvd. NI Naples, FL 34117 info@sfpnaples.com I www.sfonaoles.com pg. 202 OPERATIONS MANUAL EVENT PARTNERSHIPS og. 203 G gpdRTS FORE PARKS OPERATIONS MANUAL EVENT PARTNERSHIPS The park will host a number of events ranging from self -operated events to partners events and fa rentals. With each event, sports managers will negotiate and structure at minimum to following items events/partners: • Dates & Term of Agreement • Facility Needs • Event Description • Facility Rental Structure (team, player, flat fee, etc.) • Gate/Parking Fee • Hotel Booking • Food & Beverage • Merchandise • Vendors • Sponsors • Player/Insurance Waivers EVENT APPROVAL PROCESS Sports Force Parks will negotiate all details with event/partner. Once agreed upon, the following process will take place: 1. Partner/Event to sign term sheet 2. SFP to provide term sheet to County Manager's office 3. County Manager's office to sign term sheet 4. SFP to sign term sheet and provide to partner 5. SFP to send event/partner contract 6. Partner to sign contract 7. Calendar dates locked in pg. 204 CAO ' OPERATIONS MANUAL EVENT TERM SHEET pg. 205 ' OPERATIONS MANUAL " ��pp�AmsE� C5N5T�,� ENTRANCE FEE Unless otherwise waived in this agreement, PCSC institutes a minimum parking or gate fee for all events. These fees ensure that the complex is kept in pristine condition throughout the year for all events. Events may Increase this fee at their discretion and keep additional fees. PCSC will provide gate and parking services. ❑ Parking Fee SFP Fee: $10/Day or $20/Event Partner Fee addition: ❑ Gate Fee SFP Under 5: Free SFP Fee 5+: $7/Day or $10/Event SFP Senior/Military: $5/Day or $8/Event Partner Fee Add: HOTELS All stay -to -play events must utilize PCSC's housing agency. Partners will receive per room stipend Identified below and will also be able to approach the Paradise Coast CVB for additional benefits based on hotel capture. The CVB will only recognize hotel rooms booked through PCSC's housing agency. If an event uses an outside housing agency for their event without the approval of PCSC, they will be charged a penalty fee of $10,000 in addition to their facility rent. PCSC holds right to remove any event without warning from facility for unauthorized housing agency participation. ❑ Stay to Play Event ❑ Not a Stay to Play Event Partner split/room: /Room Number of anticipated rooms: Requested comp rooms: Provide explanation for comp rooms: i ' P OPERATIONS MANUAL ,•r n'PRRR01$E�r CCR5T FOOD & BEVERAGE PCSC has a number of food and beverage outlets on-site, including a large market, two food trucks, multiple mobile units and the Great Lawn food truck pavilion. Outside food and beverage is not permitted in the park with the following exceptions: • Water and sports drinks may be brought in • Baby formula or food/drink required for medical purposes • Ice and coolers may be brought in but may only contain the items above PCSC offers a full range of custom merchandise options on site. Merchandise can be sold out of multiple locations and includes a full assortment of clothing options and customization. If event would like to utilize these services, PCSC would need the event logo 60 days prior to event. PCSC will split merchandise profit with event organizer. If an event organizer elects to handle merchandise on their own, PCSC will retain 10% of revenues from merchandise as part of facility rental. ❑ PCSC Provide Merchandise PCSC Profit Split: Partner Profit Split: ❑ Partner Sells Merchandise (10% revenue to be paid with facility rental) VENDORS All 3`" party vendors must register and be approved by PCSC in order to be located on site. A vendor fee of $250 will be added to the rental fee for the facility for each vendor. PCSC will provide power to identified vendor areas and provide power to these locations. PCSC will cover power and utility costs to these locations. SPONSORS If the event has national sponsors, these sponsors must be approved by SFP. Local sponsors In the Collier County region are vital to the success and longevity of the facility. Many local businesses have provided support to the park through advertising partnerships. Because of this, SFP will not allow local sponsors at events without also being Involved at the park level. 9 OPERATIONS MANUAL " iP 80R5T5E� PARTICIPANT WAIVERS All participants in the event must fill out a PCSC waiver. A waiver link will be provided to partner from PCSC. DEPOSIT & PAYMENT SCHEDULE 50% deposit will be due upon the execution of this term sheet. PCSC and Event will provide settlement sheets within 5 days of the close of the event. Settlements are due within 30 days of event. PARTNER SFP/PCSC TERM SHEET AGREEMENT DATE DATE COLLIER COUNTY DATE L,RRS SPORTSi SPONSORSHIP pg. 209 ' OPERATIONS MANUAL FACILITY SPONSORS Sponsorship is a major revenue source for the sports complex. Sponsorship sales will be led up by park General Manager. SFP will be responsible for negotiating all details of sponsorship agreements. CONFLICTS SFP staff should use best judgement and efforts to avoid: • Sponsors that create conflict of interests with existing County of SFP relationships • Sponsors that create potential conflicts with large portions of potential customers (i.e. politics) • Sponsors that conflict with park and youth sports values (i.e. gun advertising, tobacco, etc.) • Small level sponsorships that could limit ability to sell larger exclusivity sponsorships SPONSORSHIP APPROVAL PROCESS Sports Force Parks will negotiate all details with event/partner. Once agreed upon, the following process will take place: 1. Sponsor to sign agreement 2. SFP to provide agreement to County Manager's office 3. The County reviews and signs the agreement if acceptable as authorized by the Collier County Procurement Ordinance as amended. 4. SFP to sign agreement 5. SFP to initiate fulfillment pg. 210 ' OPERATIONS MANUAL PARADISE COAST SPORTS COMPLEX PARTNERSHIP AGREEMENT THIS PARTNERSHIP AGREEMENT is entered into as of between Sports Force Parks Naples, LLC and . The partnership terms are detailed below. Agreement shall become binding once the signature page is signed and dated by Sports Force Parks — Sandusky, LLC and TERM The term of the agreement shall be PARTNERSHIP ELEMENTS • Two (2) outfield banners • One (1) framed sign on-site • Access to include promotional item in player bag Partner will provide... • Annual partnership payment Initial signage production costs • Fliers/giveaways for player bag distribution years from Effective Date through ry Sports Force Parks will .... • Delivery of all items contained in this partnership agreement Replacementof signage as needed per.,quality (partner responsible for costs if they request change in artwork) f, Annual Partnership Fee. • Term of agreement is years • Partner fee of $ _ per year Invoice Schedule: • 1 st Invoice will be provided immediately upon execution of this agreement • 2nd Invoice: • 3rd Invoice: • Payable within 30 days of invoice: Payment Options: SFP accepts the following forms of payment: Cash, Check, or Bank Card. (3.5% bank card fee) pg. 211 ff i ' OPERATIONS MANUAL ,o � ppRp CppSTST � PARADISE COAST SPORTS COMPLEX SIGNATURE PAGE PARTNER Signature Date Print Name Title SPORTS FORCE PARKS Signature Data:> Print Name - Title C6LLIER COUNTY Signature Date Print Name Title pg. 212 CAO SPORTS FORE i � RRS> pg. 213 SPORTS. FAMILY. FUN. EZ PROFESSIONAL SERVICE AGREEMENT #18-7404 for COLLIER COUNTY SPORTS COMPLEX MARKETING AND SUPPORT THIS AGREEMENT, made and entered into on this o(� day of 20L!8� by and between Sports Fields, Inc. of GA dba Sports Fields, Inc., authorized to do business in the State of Florida, whose business address is 3760 Sixes Road, Suite 126-331, Canton, GA 30114, (the "Contractor") and Collier County, a political subdivision of the State of Florida, (the "County"): WITNESSETH: The Agreement shall be for a five (5) year period, commencing upon the date of Board approval and terminating five (5) years from that date or until all outstanding Purchase Order(s) issued prior to the expiration of the Agreement period have been completed or terminated. The County may, at its discretion and with the consent of the Contractor, renew the Agreement under all of the terms and conditions contained in this Agreement for two (2) additional two (2) year periods. The County shall give the Contractor written notice of the County's intention to renew the Agreement term prior to the end of the Agreement term then in effect. The County Manager, or his designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred and eighty (180) days. The County Manager, or his designee, shall give the Contractor written notice of the County's intention to extend the Agreement term prior to the end of the Agreement term then in effect. The Parties may amend the term of this Agreement, as part of negotiations for Phase 2: Management, Operation, Advertising and Marketing of the COMPLEX, subject to being memorialized in writing and executed by its authorized representatives. 2. COMMENCEMENT OF SERVICES. The Contractor shall commence the services upon issuance of Notice to Proceed. 3. SCOPE OF SERVICES. The intent of this Agreement is to engage a contractor to consult on, manage, operate, advertise and market a new multi -use sports, special events and entertainment complex (the "Complex") designed and constructed by others. Preliminary consultation services are set forth in Exhibit A, Phase 1, of the Scope of Services at time and materials hourly rates. In Phase 2 of the Agreement, the Contractor will share in revenue generation from, but not limited to the following: Page 1 of 16 # 18-7404 Collier County Sports Marketing and Support C.� income from parking, concessions, registrations, onsite -advertising, admissions and vender registrations at the Complex, in an amount to be determined at a later date and subject to phased amendments to this Agreement as set forth herein. Further, the Contractor is expected to manage the following, including but not limited to: ticketing/admissions, bookings, concessions, registration, vendors, parking, onsite activation and signage, and entertainment. Exact details of these responsibilities and the revenue share will be detailed in an amendment to the Agreement. The Contractor shall provide services in accordance with the terms and conditions of Invitation to Negotiate (ITN) # 18-7404, including all the Attachment(s), Exhibit(s) and Addenda, Contractor's proposal referred to herein and made an integral part of this Agreement, Exhibit A — Scope of Services, and Exhibit B — Phase 1 Fee Schedule and Project Schedule, attached to this Agreement, subject to a future amendment to the Agreement. This Agreement contains the entire understanding between the parties and any modifications to this Agreement shall be mutually agreed upon in writing by the Parties, in compliance with the County's Procurement Ordinance, as amended, and Procurement Procedures in effect at the time such services are authorized. 4. THE AGREEMENT SUM. The services to be provided under this Agreement will be divided among Phases, as authorized by this Agreement and by written Amendment(s) to this Agreement. For each of the Phases a County Notice to Proceed will be issued, which will include a negotiated fee schedule and project schedule. Payment(s) will be made upon receipt of a proper invoice(s) and upon approval by the County's Contract Administrative Agent/Project Manager, and in compliance with Chapter 218, Fla. Stats., otherwise known as the "Local Government Prompt Payment Act". 4.1 Price Methodology. The Parties may utilize any of the following methodologies as identified in the appropriate Phase Exhibit. Lump Sum (Fixed Price): A firm fixed total price offering for a project; the risks are transferred from the County to the Contractor; and, as a business practice there are no hourly or material invoices presented, rather, the contractor must perform to the satisfaction of the County's project manager before payment for the fixed price contract is authorized. Time and Materials: The County agrees to pay the Contractor for the amount of labor time spent by the Contractor's employees and subcontractors to perform the work (number of hours times hourly rate), and for materials and equipment used in the project (cost of materials plus the Contractor's markup). This methodology is generally used in projects in which it is not possible to accurately estimate the size Page 2 of 16 4 18-7404 Collier County Sports Marketing and Support of the project, or when it is expected that the project requirements would most likely change. As a general business practice, these contracts include back-up documentation of costs; invoices would include number of hours worked and billing rate by position (and not company (or subcontractor) timekeeping or payroll records), material or equipment invoices, and other reimbursable documentation for the project. Unit Price: The County agrees to pay a firm total fixed price (inclusive of all costs, including labor, materials, equipment, overhead, etc.) for a repetitive product or service delivered (i.e. installation price per ton, delivery price per package or carton, etc.). The invoice must identify the unit price and the number of units received (no contractor inventory or cost verification). 4.2 Payment(s) will be made for services furnished, delivered, and accepted, upon receipt and approval of invoices submitted on the date of services or within six (6) months after completion of the Agreement. Any untimely submission of invoices beyond the specified deadline period is subject to non-payment under the legal doctrine of "laches" as untimely submitted. Time shall be deemed of the essence with respect to the timely submission of invoices under this Agreement. 4.3 Travel and Reimbursable Expenses. Travel and Reimbursable Expenses must be approved in advance in writing by the County. Travel expenses shall be reimbursed as per Section 112.061 Fla. Stats. Reimbursements shall be at the following rates: Mileage $0.445 per mile Breakfast $6.00 Lunch $11.00 Dinner $19.00 Airfare Actual ticket cost limited to tourist or coach class fare Rental car Actual rental cost limited to compact or standard -size vehicles Lodging Actual cost of lodging at single occupancy rate with a cap of no more than $150.00 per night Parking Actual cost of parking Taxi or Airport Limousine Actual cost of either taxi or airport limousine Reimbursable items other than travel expenses shall be limited to the following: telephone long-distance charges, fax charges, photocopying charges and postage. Reimbursable items will be paid only after Contractor has provided all receipts. Contractor shall be responsible for all other costs and expenses associated with activities and solicitations undertaken pursuant to this Agreement. Page 3 of 16 # 18-7404 Collier County Sports Marketing and Support 5. SALES TAX. Contractor shall pay all sales, consumer, use and other similar taxes associated with the Work or portions thereof, which are applicable during the performance of the Work. Collier County, Florida as a political subdivision of the State of Florida, is exempt from the payment of Florida sales tax to its vendors under Chapter 212, Florida Statutes, Certificate of Exemption # 85-8015966531C. 6. NOTICES. All notices from the County to the Contractor shall be deemed duly served if mailed or emailed to the Contractor at the following: Company Name: Sports Fields, Inc. of GA dba Sports Fields, Inc. Address: 3760 Sixes Road, Suite 126-331 Canton, GA 30114 Authorized Agent: Jim Arnold Attention Name & Title: Director of Business Development Telephone: (410) 207-5279 E-Mail(s): jim(a-�the-sports-force.com All Notices from the Contractor to the County shall be deemed duly served if mailed or emailed to the County to: Board of County Commissioners for Collier County, Florida Division Director: Tourism Division Division Name: Jack Wert Address: 2660 Horseshoe Dr. N. #105 Naples, Florida 34104 Administrative Agent/PM: Jack Wert, Director Telephone: 239-252-2402 E-Mail(s): Jack.Wert(d�colliercountyfl.gov The Contractor and the County may change the above mailing address at any time upon giving the other party written notification. All notices under this Agreement must be in writing. 7. NO PARTNERSHIP. Nothing herein contained shall create or be construed as creating a partnership between the County and the Contractor or to constitute the Contractor as an agent of the County. 8. PERMITS: LICENSES: TAXES. In compliance with Section 218.80, F.S., all permits necessary for the prosecution of the Work shall be obtained by the Contractor. The County will not be obligated to pay for any permits obtained by Subcontractors. Payment for all such permits issued by the County shall be processed internally by the County. All non -County permits necessary for the prosecution of the Work shall be procured and paid for by the Contractor. The Contractor shall also be solely Page 4 of 16 # 15-7404 Collier County Sports Marketing and Support responsible for payment of any and all taxes levied on the Contractor. In addition, the Contractor shall comply with all rules, regulations and laws of Collier County, the State of Florida, or the U. S. Government now in force or hereafter adopted. The Contractor agrees to comply with all laws governing the responsibility of an employer with respect to persons employed by the Contractor. 9. NO IMPROPER USE. The Contractor will not use, nor suffer or permit any person to use in any manner whatsoever, County facilities for any improper, immoral or offensive purpose, or for any purpose in violation of any federal, state, county or municipal ordinance, rule, order or regulation, or of any governmental rule or regulation now in effect or hereafter enacted or adopted. In the event of such violation by the Contractor or if the County or its authorized representative shall deem any conduct on the part of the Contractor to be objectionable or improper, the County shall have the right to suspend the Agreement of the Contractor. Should the Contractor fail to correct any such violation, conduct, or practice to the satisfaction of the County within twenty-four (24) hours after receiving notice of such violation, conduct, or practice, such suspension to continue until the violation is cured. The Contractor further agrees not to commence operations during the suspension period until the violation has been corrected to the satisfaction of the County. 10. TERMINATION. Should the Contractor be found to have failed to perform his services in a manner satisfactory to the County as per this Agreement, the County may terminate said Agreement for cause; further the County may terminate this Agreement for convenience with a thirty (30) day written notice. The County shall be the sole judge of non-performance. In the event that the County terminates this Agreement, Contractor's recovery against the County shall be limited to that portion of the Agreement Amount earned through the date of termination. The Contractor shall not be entitled to any other or further recovery against the County, including, but not limited to, any damages or any anticipated profit on portions of the services not performed. 11. NO DISCRIMINATION. The Contractor agrees that there shall be no discrimination as to race, sex, color, creed or national origin. 12. INSURANCE. The Contractor shall provide insurance as follows: A. Commercial General Liability: Coverage shall have minimum limits of $5,000,000 Per Occurrence, $5,000,000 aggregate for Bodily Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. B. Business Auto Liability: Coverage shall have minimum limits of $1,000,000 Per Occurrence, Combined Single Limit for Bodily Injury Liability and Property Page 5 of 16 #18-7404 Collier County Sports Marketing and Support Damage Liability. This shall include: Owned Vehicles, Hired and Non -Owned Vehicles and Employee Non -Ownership. C. Workers' Compensation: Insurance covering all employees meeting Statutory Limits in compliance with the applicable state and federal laws. The coverage must include Employers' Liability with a minimum limit of $1,000,000 for each accident. D. Professional Liability: Shall be maintained by the Contractor to ensure its legal liability for claims arising out of the performance of professional services under this Agreement. Contractor waives its right of recovery against County as to any claims under this insurance. Such insurance shall have limits of not less than $1,000,000 each claim and aggregate. Special Requirements: Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR, Collier County Government shall be listed as the Certificate Holder and included as an "Additional Insured" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Contractor's policy shall be endorsed accordingly. Current, valid insurance policies meeting the requirement herein identified shall be maintained by Contractor during the duration of this Agreement. The Contractor shall provide County with certificates of insurance meeting the required insurance provisions. Renewal certificates shall be sent to the County thirty (30) days prior to any expiration date. Coverage afforded under the policies will not be canceled or allowed to expire until the greater of: thirty (30) days prior written notice, or in accordance with policy provisions. Contractor shall also notify County, in a like manner, within twenty-four (24) hours after receipt, of any notices of expiration, cancellation, non -renewal or material change in coverage or limits received by Contractor from its insurer, and nothing contained herein shall relieve Contractor of this requirement to provide notice. Contractor shall ensure that all subcontractors comply with the same insurance requirements that the Contractor is required to meet. 13. INDEMNIFICATION. To the maximum extent permitted by Florida law, the Contractor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys' fees and paralegals' fees, whether resulting from any claimed breach of this Agreement by Contractor, any statutory or regulatory violations, or from personal injury, property damage, direct or consequential damages, or economic loss, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor or anyone employed or utilized by the Contractor in the performance of this Agreement. This Page 6 of 16 # 18-7404 Collier County Sports Marketing and Support indemnification obligation shall not be construed to negate, abridge or reduce any other rights or remedies which otherwise may be available to an indemnified party or person described in this paragraph. This section does not pertain to any incident arising from the sole negligence of Collier County. 13.1 The duty to defend under this Article 13 is independent and separate from the duty to indemnify, and the duty to defend exists regardless of any ultimate liability of the Contractor, County and any indemnified party. The duty to defend arises immediately upon presentation of a claim by any party and written notice of such claim being provided to Contractor. Contractor's obligation to indemnify and defend under this Article 13 will survive the expiration or earlier termination of this Agreement until it is determined by final judgment that an action against the County or an indemnified party for the matter indemnified hereunder is fully and finally barred by the applicable statute of limitations. 14. AGREEMENT ADMINISTRATION. This Agreement shall be administered on behalf of the County by the Tourism Division. 15. CONFLICT OF INTEREST. Contractor represents that it presently has no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance of services required hereunder. Contractor further represents that no persons having any such interest shall be employed to perform those services. 16. COMPONENT PARTS OF THIS AGREEMENT. This Agreement consists of the following component parts, all of which are as fully a part of the Agreement as if herein set out verbatim: Contractor's Proposal, Insurance Certificate(s), Exhibit A Scope of Services, Exhibit B — Phase 1 Fee Schedule and Project Schedule, Invitation to Negotiate (ITN) # 18-7404, including Exhibits, Attachments and Addenda/Addendum, and subsequent Amendments to this Agreement. 17. FINANCIAL REVIEW, RECORDS, AUDIT. The Contractor shall provide, at its expense, an annual independent review of the Contractor's financial records. The purpose of this review is to substantiate that the County has been compensated in accordance with this Agreement. The Contractor shall establish and maintain such records as now exist and may hereafter be prescribed by the County in the future to provide evidence that all terms of this Agreement have been and are being observed. The Contractor grants to the County the right and authority to audit all records, documents, and books pertaining to the concession operations. Such audit will be conducted at locations and at a frequency determined by the County and communicated to the Contractor. The Contractor agrees to provide materials for the audit at the place designated by the County within three (3) business days after the County's notice to do so is received by Contractor, all at no cost to the County. Page 7 of 16 H 18-7404 Collier County Sports Marketing and Support 18. SUBJECT TO APPROPRIATION. It is further understood and agreed by and between the parties herein that this Agreement is subject to appropriation by the Board of County Commissioners. 19. PROHIBITION OF GIFTS TO COUNTY EMPLOYEES. No organization or individual shall offer or give, either directly or indirectly, any favor, gift, loan, fee, service or other item of value to any County employee, as set forth in Chapter 112, Part III, Florida Statutes, Collier County Ethics Ordinance No. 2004-05, as amended, and County Administrative Procedure 5311. Violation of this provision may result in one or more of the following consequences: a. Prohibition by the individual, firm, and/or any employee of the firm from contact with County staff for a specified period of time; b. Prohibition by the individual and/or firm from doing business with the County for a specified period of time, including but not limited to: submitting bids, RFP, and/or quotes; and, c. immediate termination of any Agreement held by the individual and/or firm for cause. 20. COMPLIANCE WITH LAWS. By executing and entering into this Agreement, the Contractor is formally acknowledging without exception or stipulation that it agrees to comply, at its own expense, with all federal, state and local laws, codes, statutes, ordinances, rules, regulations and requirements applicable to this Agreement, including but not limited to those dealing with the Immigration Reform and Control Act of 1986 as located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended; taxation, workers' compensation, equal employment and safety including, but not limited to, the Trench Safety Act, Chapter 553, Florida Statutes, and the Florida Public Records Law Chapter 119, including specifically those contractual requirements at F.S. § 119.0701(2)(a) -(b) as stated as follows: IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Communication and Customer Relations Division 3299 Tamiami Trail East, Suite 102 Naples, FL 34112-5746 Telephone: (239) 252-8383 The Contractor must specifically comply with the Florida Public Records Law to: 1. Keep and maintain public records required by the public agency to perform the service. 2. Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records Page 8 of 16 # 18-7404 Collier County Sports Marketing and Support to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Contractor does not transfer the records to the public agency. 4. Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. If Contractor observes that the Contract Documents are at variance therewith, it shall promptly notify the County in writing. Failure by the Contractor to comply with the laws referenced herein shall constitute a breach of this Agreement and the County shall have the discretion to unilaterally terminate this Agreement immediately. 21. OFFER EXTENDED TO OTHER GOVERNMENTAL ENTITIES. Collier County encourages and agrees to the successful Contractor extending the pricing, terms and conditions of this solicitation or resultant Agreement to other governmental entities at the discretion of the successful Contractor. 22. AGREEMENT TERMS. If any portion of this Agreement is held to be void, invalid, or otherwise unenforceable, in whole or in part, the remaining portion of this Agreement shall remain in effect. 23. ADDITIONAL ITEMS/SERVICES. Additional items and/or services may be added to this Agreement in compliance with the Procurement Ordinance, as amended, and Procurement Procedures. 24, DISPUTE RESOLUTION. Prior to the initiation of any action or proceeding permitted by this Agreement to resolve disputes between the parties, the parties shall make a good faith effort to resolve any such disputes by negotiation. The negotiation shall be attended by representatives of Contractor with full decision-making authority and by County's staff person who would make the presentation of any settlement reached during negotiations to County for approval. Failing resolution, and prior to the commencement of depositions in any litigation between the parties arising out of this Agreement, the parties shall attempt to resolve the dispute through Mediation before Page 9 of 16 # 18-7404 Collier County Sports Marketing and Support an agreed-upon Circuit Court Mediator certified by the State of Florida. The mediation shall be attended by representatives of Contractor with full decision-making authority and by County's staff person who would make the presentation of any settlement reached at mediation to County's board for approval. Should either party fail to submit to mediation as required hereunder, the other party may obtain a court order requiring mediation under section 44.102, Fla. Stat. 25, VENUE. Any suit or action brought by either party to this Agreement against the other party relating to or arising out of this Agreement must be brought in the appropriate federal or state courts in Collier County, Florida, which courts have sole and exclusive jurisdiction on all such matters. 26. KEY PERSONNEL. The Contractor's personnel and management to be utilized for this project shall be knowledgeable in their areas of expertise. The County reserves the right to perform investigations as may be deemed necessary to ensure that competent persons will be utilized in the performance of the Agreement. The Contractor shall assign as many people as necessary to complete the services on a timely basis, and each person assigned shall be available for an amount of time adequate to meet the required service dates. The Contractor shall not change Key Personnel unless the following conditions are met: (1) Proposed replacements have substantially the same or better qualifications and/or experience. (2) that the County is notified in writing as far in advance as possible. The Contractor shall make commercially reasonable efforts to notify Collier County within seven (7) days of the change. The County retains final approval of proposed replacement personnel. 27. ORDER OF PRECEDENCE. In the event of any conflict between or among the terms of any of the Contract Documents, the terms of solicitation the Contractor's Proposal, and/or the County's Board approved Executive Summary, the Contract Documents shall take precedence. 28. ASSIGNMENT. Contractor shall not assign this Agreement or any part thereof, without the prior consent in writing of the County. Any attempt to assign or otherwise transfer this Agreement, or any part herein, without the County's consent, shall be void. If Contractor does, with approval, assign this Agreement or any part thereof, it shall require that its assignee be bound to it and to assume toward Contractor all of the obligations and responsibilities that Contractor has assumed toward the County. 29. SECURITY. The Contractor is required to comply with County Ordinance 2004-52, as amended. Background checks are valid for five (5) years and the Contractor shall be responsible for all associated costs. If required, Contractor shall be responsible for the costs of providing background checks by the Collier County Facilities Management Division for all employees that shall provide services to the County under this Agreement. This may include, but not be limited to, checking federal, state and local law enforcement records, including a state and FBI fingerprint check, credit reports, education, residence and employment verifications and other related records. Contractor shall be required to maintain records on each employee and make them available to the County for at least four (4) years. All of Contractor's employees and Page 10 of 16 # 18-7404 Collier County Sports Marketing and Support subcontractors must wear Collier County Government Identification badges at all times while performing services on County facilities and properties. Contractor ID badges are valid for one (1) year from the date of issuance and can be renewed each year at no cost to the Contractor during the time period in which their background check is valid, as discussed below. All technicians shall have on their shirts the name of the contractor's business. The Contractor shall immediately notify the Collier County Facilities Management Division via e-mail (DL-FMOPS@colliergov.net) whenever an employee assigned to Collier County separates from their employment. This notification is critical to ensure the continued security of Collier County facilities and systems. Failure to notify within four (4) hours of separation may result in a deduction of $500 per incident. (Intentionally left blank -signature page to follow) Page 11 of 16 418-7404 Collier County Sports Marketing and Support IN WITNESS WHEREOF, the parties hereto, have each, respectively, by an authorized person or agent, have executed this Agreement on the date and year first written above. ATTEST: Crystal Kinzof; Clerk- of Courts By: Dated: (SQA ��;��test.a5tiQ�Chairman's s4�w4only. Contractor's Witnesses: Contractor' First Witness TT / ri witne nameT Contractor's Second Witness TType/print witness nameT A pr ved as t rm nd Legality: 9-flz -�.,.. t R. -Veath Deputy County Attorney BOARD OF C0jJKTY COMMISS NERS COLLIER C NT , LORI By: Andy Solis, Chairman Sports Fields, Inc. of GA dba Sports Fields, Inc., Contractor na TType/print signature and t Page 12 of 16 0 18-7404 Collier County Sports Marketing and Support EXHIBIT A — SCOPE OF SERVICES The intent of this Agreement is to engage a contractor to manage, operate, advertise and market a new multi-purpose sports event and entertainment complex of the same once designed and constructed by others. The CONTRACTOR will share in revenue generation from including but not limited to the following: income from parking, concessions, registrations, onsite -advertising, admissions and vender registrations. The CONTRACTOR is expected to manage the following, but not limited to: ticketing/admissions, bookings, concessions, registration, vendors, parking, onsite activation and signage, and entertainment. Exact details of these responsibilities and the revenue share will be detailed in an amendment to the Agreement. The services to be provided under this Agreement will be divided among Phases, as authorized by this Agreement and shall be authorized solely by a written Amendment to this Agreement. For each of the Phases a County Notice to Proceed will be issued, which will include the days for completion. PROJECT CONCEPT AND OBJECTIVES 1.1 The Collier County Board of County Commissioners (COUNTY) have begun the activities to construct a multi -use sports, special events and entertainment complex (COMPLEX) to attract and host youth, adult sports leagues, amateur tournament play and a multitude of events designed to draw tourists, local and non -local residents, participants, spectators and event attendees. 1.2 The COUNTY will provide up to 120 acres for the COMPLEX. 1.3 The COMPLEX must be accessible to local and non -local residents, athletes and event attendees on weekdays, weeknights and weekends when not specifically booked for an event. Greater specificity regarding local use accessibility and related requirements will be included in the Phase 2 amendment to the Agreement. 1.4 The COUNTY will fund, design and construct the COMPLEX. 1.5 The COUNTY anticipates that the COMPLEX may include multiple venues and up to sixteen multi-purpose fields, a 3,000 to up to 10,000 seat expandable stadium, up to 125,000 square foot Indoor Facility, and possibly softball/youth baseball fields. The indoor facility will include, multiple sports amenities and the ability to host special events, it will include concession areas, restaurant(s), group event and classroom area(s), locker rooms, coach's offices and other related ancillary facilities. The scope of amenities may change based off of the deliverables of Phase 1. 1.6 The COUNTY desires to maximize the use of the COMPLEX and its revenue - generating capacity and reserves the right to market the venue(s) Naming Rights, Page 13 of 16 # 18-7404 Collier County Sports Marketing and Support meq. O Sponsorship, Advertising and promotional opportunities. Details will be included in Phase 2 amendment. 1.7 The COUNTY desires to provide a broad array of cultural, educational, entertainment, sporting and other activities and events to meet the demands of the COUNTY'S residents, visitors and the adjacent communities. Details will be included in Phase 2 amendment. 1.8 The COUNTY desires to coordinate the COMPLEX'S activities with other cultural, recreation and sporting venues in Collier County and the surrounding region. Details will be included in Phase 2 amendment. 1.9 The COUNTY desires to involve, as much as practical and practicable, the local community in the business and employment opportunities associated with the COMPLEX and its events. Details will be included in Phase 2 amendment. 1.10 To protect the COUNTY'S investment, the COMPLEX must be maintained at the highest possible level and available in a declared State of Emergency, as it may be used as a resource for shelter and staging. Details will be included in Phase 2 amendment. SCOPE OF SERVICES Phase 1: Consultinq and Assistance During Design and Construction of the COMPLEX The CONTRACTOR will assist the County Delivery Team (staff, consultants, engineers, architects and senior management) in developing the project concept and assist in the design build as a consultant. The CONTRACTOR will work with the selected Project Architect, at the COUNTY'S direction, throughout design and construction to coordinate efforts and ensure that the approved concept and scope of work are adhered to. The fees and schedule for this Phase 1 are outlined in Exhibit B — Phase 1 Fee Schedule and Project Schedule. Specific Deliverables Required Prior to Entering Into Phase 2: 1. The CONTRACTOR will be responsible for studying area demographics and associated metrics to provide input to the COMPLEX'S "mix" of facilities and types of events supported. Because of the tremendous investment, the COUNTY will heavily scrutinize business plans and models to ensure they are reasonable, realistic and sustainable. 2. The CONTRACTOR will provide input to the project's delivery team. The CONTRACTOR shall conduct a feasibility study/business plan for the project that will Page 14 of 16 # 18-7404 Collier County Sports Marketing and Support determine early issues (i.e., traffic, parking, location„ etc.), and identify any features that could adversely affect the COUNTY's successful operation of the COMPLEX. This business plan shall also include a one, five and ten year income statement/pro-forma and operational plan. 3. As part of the business plan, CONTRACTOR shall assist the COUNTY in developing an analysis of the economic, regional and otherwise, of the COMPLEX'S impact through added jobs, taxes, tourism, etc. 4. The CONTRACTOR shall review and evaluate land/project site options, design and assist the COUNTY in determining features and amenities on the COMPLEX to ensure positive revenue growth. 5. The CONTRACTOR shall provide to the COUNTY, at any time, per COUNTY request all financial documents including though not limited to: receipts, contracts with subcontractors and affiliates, purchasing records, P.O.S. reports, balance sheets, profit and loss documents. All items listed and unlisted will also be provided to the Collier County Clerk of Courts upon request. Phase 2: Management, Operation, Advertisinq and Marketinq of the COMPLEX 1. The COUNTY views its relationship with the operator as a critical partnership. The credibility, viability and financial success of the COMPLEX will, to a large degree, depend on the success of this partnership. 2. Using the information gathered and presented through Phase 1 deliverables of the Agreement, in combination with ITN -18-7404, it is the intent of CONTRACTOR and COUNTY to negotiate an agreement for the operation, advertising and marketing of the COMPLEX, which would be memorialized in writing as an amendment to the Agreement. 3. CONTRACTOR and COUNTY will work in best faith to create an agreement for the operation, advertising, and marketing of the COMPLEX that is beneficial to both parties. 4. COMPLEX will be owned and maintained by the COUNTY. This will include capital investment and improvements. 5. The Parties recognize the COUNTY'S sizeable investment in providing a site, design, construction of the COMPLEX, and the purchase of necessary furniture, fixtures and equipment, and acknowledge that the COUNTY intends to secure a sufficient Return on Investment on this project. Page 15 of 16 # 15-7404 Collier County Sports Marketing and Support EXHIBIT B — PHASE 1 FEE SCHEDULE AND PROJECT SCHEDULE The Parties agree to an initial fee time and material, not -to -exceed $50,000 fee and not -to -exceed 120 days in length. Should the project require more fees or more time, the Contractor and the County shall execute an Amendment to this Agreement. Fees will be billed monthly based on the hourly rate sheet provided below. The County will reimburse the Contractor for all reasonable expenses incurred by Contractor, pursuant to Section 4.4 of this Agreement, and its personnel for travel (including transportation costs, living accommodations, and meals) in connection with performing these services, promptly upon the submission of invoice statements to County. Travel and Reimbursable Expenses must be approved in advance in writing by the County. Travel expenses shall be reimbursed as per Section 112.061 Fla. Stats. PRINCIPAL $ 250.00 VICE-PRESIDENT $ 225.00 PROJECTDESIGNER/ARCHITECT $ 200.00 DIRECTOR $ 200.00 SR. PROJECT MANAGER $ 200.00 SENIORESTIMATOR $ 175.00 PROJECTANALYST $ 125.00 ESTIMATOR $ 100.00 ADMINISTRATOR $ 75.00 Page 16 of 16 # 18-7404 Collier County Sports Marketing and Support 1 ® AC"R" CERTIFICATE OF LIABILITY INSURANCE DATE (MMIDD/YYYY) 10/16/2018 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Yates Insurance Agency 2800 Century Parkway NE Suite 300 CONTACT NAME: PHONE 404-633-4321 AAc No :4O4-633-1312 E E-MAIL ADDRESS: CertS@Yatesins.com INSURERS AFFORDING COVERAGE NAIC # Atlanta GA 30345- INSURER A: Amerlsure Mutual Insurance Company 23396 11/11/2018 INSURED FIELDSO-01 Sports Fields, Inc. DBA FIELDS 3760 Sixes Road INSURER B: Cincinnati Insurance Company 10677 INSURERC: CLAIMS -MADE � OCCUR Suite 126-331 INSURER D: INSURER E : Canton GA 30114 INSURER F: MED EXP (Any one person) $10,000 rrnvGDACGc CERTIFICATE NUMBFR-R51R3465 REVISION NUMbEK: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTEXPR TYPE OF INSURANCE ADDLSUBR ACCORDANCE WITH THE POLICY PROVISIONS. POLICYNUMBER MM/DDY/YYYY MMIDDY/YYYY LIMITS A X COMMERCIAL GENERAL LIABILITY CPP20731400702 11/11/2017 11/11/2018 EACH OCCURRENCE $1,000,000 DAMAGE TO RENTED PREMISES Ea occurrence 51,000,000 CLAIMS -MADE � OCCUR MED EXP (Any one person) $10,000 PERSONAL & ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERALAGGREGATE 52,000,000 PRODUCTS-COMP/OPAGG $2,000,000 POLICY [K JECT F LOC 5 OTHER: A AUTOMOBILE LIABILITY CA20731390701 11/11/2017 11/11/2018COMBINED SINGLE LIMIT $1,000,000 Ea accident BODILY INJURY (Per person) $ X ANY AUTO BODILY INJURY (Per accident) $ OWNED SCHEDULED AUTOS ONLY AUTOS X HIREDX NON -OWNED AUTOS ONLY AUTOS ONLY ROr acrid nDAMAGE $ $ A X UMBRELLA LAB X OCCUR CUP20731410702 11/11/2017 11/11/2018 EACH OCCURRENCE 55,000,000 AGGREGATE $ 5,000,000 EXCESS LAB CLAIMS -MADE DED X RETENTION 5$ A WORKERS COMPENSATION VVC20731420702 11/11/2017 11/11/2018 X STATUTE OERH AND EMPLOYERS' LIABILITY Y I N ANYPROPRIETOR/PARTNER/EXECUTIVE FN- OFFICER/MEMBER EXCLUDED (Mandatory in NH) NIA E.L. EACH ACCIDENT $ 500,000 E.L. DISEASE - EA EMPLOYEE $ 500,000 E.L. DISEASE - POLICY LIMIT $ 500,000 If yes, describe under DESCRIPTION OF OPERATIONS below A A B Leased Rented Equipment Scheduled Equipment Excess Liability CPP20731400702 CPP20731400702 EXSO489160 11/11/2017 11111/2017 5/15/2018 11/11/2018 11/11/2018 5/15/2019 Ded $2,500 $1,000,000 Ded $2,500 **See Below - $5,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) Subject to policy terms, conditions, forms and exclusions, the insurance coverages afforded by the policies above include the following when required by written contract for the certificate holder and/or entities listed below: Blanket Additional Insured in regards to General Liability for ongoing and completed operations, Lessors of Leased Equipment, and Automobile Liability; Blanket Primary and Non -Contributory in regards to General Liability; Blanket Waiver of Subrogation in regards to General Liability, Automobile Liability and Workers Compensation; Per Project Aggregate applies to the General Liability; Blanket Thirty (30) day notice of cancellation in regards to General Liability, Automobile Liability, Workers Compensation, and Umbrella Liability. See Attached... f`CDrICir`ATC unl nl=R CANCELLATION ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. Collier County Board of County Commissioners 3295 Tamiami Trail E Naples FL 34112 AUTHORIZED REPRESENTATIVE ��- ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: FIELDSO-01 LOC #: A o ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED Yates Insurance Agency Sports Fields, Inc. DBA FIELDS 3760 Sixes Road Suite 126-331 POLICY NUMBER Canton GA 30114 CARRIER NAIC CODE EFFECTIVE DATE: AUDI I IL)NAL THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE FORMS CG 72 13 11 12 Additional Ins -Primary Non -Contributory Coverage When Required by Written Contract or Written Agreement CG 70 48 10 15 Contractor's Blanket Additional Insured Endorsement CG 70 49 11 09 Contractors General Liability Extension Endorsement CA 71 15 11 09 Advantage Commercial Automobile Broad Form Endorsement CU 00 01 04 13 Commercial Liability Umbrella Coverage Form CU 71 01 08 07 Advantage Umbrella Liability Extension Endorsement WC 00 03 13 Waiver of Our Right to Recover From Others WC 99 06 4507 14 Notice of Cancellation or Nonrenewal Third Party IL 70 66 07 14 Notice of Cancellation, Nonrenewal or Material Change- Third Party Project: 18-7404 Collier County Sports Complex Marketing and Support Entities: Collier County Board of County Commissioners, or, Board of County Commissioners in Collier County, or, Collier County Government, or Collier County ACORD 101 (2008/01) U ZUU8 AGUKU UUKNUKA I IUN. Au ngnis reservea. The ACORD name and logo are registered marks of ACORD COMMERCIAL GENERAL LIABILITY CG 72 13 1112 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - PRIMARY NON-CONTRIBUTORY COVERAGE WHEN REQUIRED BY WRITTEN CONTRACT, WRITTEN AGREEMENT, OR CERTIFICATE OF INSURANCE This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SECTION IV - COMMERCIAL GENERAL LIABILITY CONDITIONS, paragraph 4. Other Insurance is deleted and replaced with the following: 4. Other Insurance. Any additional insured coverage provided under this policy or any endorsement to this policy is excess over any other valid and collectible insurance available to the additional insured whether primary, excess, contingent, or on any other basis unless the written contract, written agreement, or certificate of insurance requires that this insurance be primary, in which case this insurance will be primary without contribution from such other insurance available to the additional insured. CG 72 13 11 12 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. CONTRACTOR'S BLANKET ADDITIONAL INSURED ENDORSEMENT - FORM A This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART Policy Number CPP20731400702 Agency Number 0805518 Policy Effective Date 11/11/2017 Policy Expiration Date Date Account Number 11/11/2018 11/20/2017 20032257 Named Insured Agency Issuing Company SPORTS FIELDS, INC DBA: FIELDS YATES INSURANCE AGENCY, AMERISURE MUTUAL INSURANC INC. COMPANY 1. a. SECTION II - WHO IS AN INSURED is amended to add as an additional insured any person or organization: (1) Whom you are required to add as an additional insured on this policy under a written contract or written agreement relating to your business; or (2) Who is named as an additional insured under this policy on a certificate of insurance. b. The written contract, written agreement, or certificate of insurance must: (1) Require additional insured status for a time period during the term of this policy; and (2) Be executed prior to the "bodily injury", "property damage", or "personal and advertising injury" leading to a claim under this policy. c. If, however: (1) "Your work" began under a letter of intent or work order; and (2) The letter of intent or work order led to a written contract or written agreement within 30 days of beginning such work; and (3) Your customer's customary contracts require persons or organizations to be named as additional insureds; we will provide additional insured status as specified in this endorsement. 2. The insurance provided under this endorsement is limited as follows: a. That person or organization is an additional insured only with respect to liability caused, in whole or in part, by: (1) Premises you: (a) Own; (b) Rent; (c) Lease; or (d) Occupy; (2) Ongoing operations performed by you or on your behalf. Ongoing operations does not apply to "bodily injury" or "property damage" occurring after: Includes copyrighted material of Insurance Services Office, Inc. CG 70 48 10 15 Pages 1 of 4 (a) All work to be performed by you or on your behalf for the additional insured(s) at the site of the covered operations is complete, including related materials, parts or equipment (other than service, maintenance or repairs); or (b) That portion of "your work" out of which the injury or damage arises is put to its intended use by any person or organization other than another contractor working for a principal as a part of the same project. (3) Completed operations coverage, but only if: (a) The written contract, written agreement, or certificate of insurance requires completed operations coverage or "your work" coverage; and (b) This coverage part provides coverage for "bodily injury' or "property damage" included within the "products -completed operations hazard". However, the insurance afforded to such additional insured only applies to the extent permitted by law. b, If the written contract, written agreement, or certificate of insurance: (1) Requires "arising out of language; or (2) Requires you to provide additional insured coverage to that person or organization by the use of either or both of the following: (a) Additional Insured — Owners, Lessees or Contractors — Scheduled Person Or Organization endorsement CG 20 10 10 01: or (b) Additional Insured — Owners, Lessees or Contractors — Completed Operations endorsement CG 20 37 10 01; then the phrase "caused, in whole or in part, by" in paragraph 2.a. above is replaced by "arising out of'. c. If the written contract, written agreement, or certificate of insurance requires you to provide additional insured coverage to that person or organization by the use of: (1) Additional Insured — Owners, Lessees or Contractors — Scheduled Person Or Organization endorsement CG 20 10 07 04 or CG 20 10 04 13; or (2) Additional Insured — Owners, Lessees or Contractors — Completed Operations endorsement CG 20 37 07 04 or CG 20 37 04 13; or (3) Both those endorsements with either of those edition dates; or (4) Either or both of the following: (a) Additional Insured — Owners, Lessees or Contractors — Scheduled Person Or Organization endorsement CG 20 10 without an edition date specified; or (b) Additional Insured — Owners, Lessees or Contractors — Completed Operations endorsement CG 20 37 without an edition date specified; then paragraph 2.a, above applies. d. Premises, as respects paragraph 2.a.(1) above, include common or public areas about such premises if so required in the written contract or written agreement. e. Additional insured status provided under paragraphs 2.a.(1)(b) or 2.a.(1)(c) above does not extend beyond the end of a premises lease or rental agreement. f. The limits of insurance that apply to the additional insured are the least of those specified in the: (1) Written contract; (2) Written agreement; (3) Certificate of insurance; or (4) Declarations of this policy. The limits of insurance are inclusive of and not in addition to the limits of insurance shown in the Declarations. Includes copyrighted material of Insurance Services Office, Inc. Page 2 of 4 CG 70 48 10 15 g. The insurance provided to the additional insured does not apply to "bodily injury", "property damage", or "personal and advertising injury" arising out of an architect's, engineer's, or surveyor's rendering of, or failure to render, any professional services, including but not limited to: (1) The preparing, approving, or failing to prepare or approve: (a) Maps; (b) Drawings; (c) Opinions; (d) Reports; (e) Surveys; (f) Change orders; (g) Design specifications; and (2) Supervisory, inspection, or engineering services. h. SECTION IV —COMMERCIAL GENERAL LIABILITY CONDITIONS, paragraph 4. Other Insurance is deleted and replaced with the following: 4. Other Insurance. Coverage provided by this endorsement is excess over any other valid and collectible insurance available to the additional insured whether: a. Primary; b. Excess; c. Contingent; or d. On any other basis; but if the written contract, written agreement, or certificate of insurance requires primary and non- contributory coverage, this insurance will be primary and non-contributory relative to other insurance available to the additional insured which covers that person or organization as a Named Insured, and we will not share with that other insurance. 1. If the written contract, written agreement, or certificate of insurance as outlined above requires additional insured status by use of CG 20 10 11 85, then the coverage provided under this CG 70 48 endorsement does not apply except for paragraph 2.h. Other Insurance. Additional insured status is limited to that provided by CG 20 10 11 85 shown below and paragraph 2.h. Other Insurance shown above. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS (FORM B) This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART. SCHEDULE Name of Person or Organization: Blanket Where Required by Written Contract, Agreement, or Certificate of Insurance that the terms of CG 20 10 11 85 apply (If no entry appears above, information required to complete this endorsement will be shown in the Declarations as applicable to this endorsement.) WHO IS AN INSURED (Section II) is amended to include as an insured the person or organization shown in the Schedule, but only with respect to liability arising out of "your work" for that insured by or for you. CG 20 10 11 85 Copyright, Insurance Services Office, Inc., 1984 Includes copyrighted material of Insurance Services Office, Inc. CG 70 48 10 15 Pages 3 of 4 The insurance provided by this endorsement does not apply to any premises or work for which the person or organization is specifically listed as an additional insured on another endorsement attached to this policy. Includes copyrighted material of Insurance Services Office, Inc. Page 4 of 4 CG 70 48 1015 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. CONTRACTORS GENERAL LIABILITY EXTENSION ENDORSEMENT This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE FORM Under SECTION 1- COVERAGE A. BODILY INJURY AND PROPERTY DAMAGE LIABILITY, paragraph 2. EXCLUSIONS, provisions 1, through 6. of this endorsement amend the policy as follows: 1. LIQUOR LIABILITY Exclusion c. Liquor Liability is deleted. 2. NONOWNED WATERCRAFT AND NONOWNED AIRCRAFT (HIRED, RENTED OR LOANED WITH PAID CREW) Exclusion g. Aircraft, Auto or Watercraft, paragraph (2) is deleted and replaced with the following: (2) A watercraft you do not own that is: (a) Less than 51 feet long; and (b) Not being used to carry persons or property for a charge; Exclusion g. Aircraft, Auto or Watercraft, paragraph (6) is added as follows: (6) An aircraft that you do not own that is: (a) Hired; (b) Rented; or (c) Loaned to you; with paid crew for a period of five (5) consecutive days or less. Paragraph (6) does not apply if the insured has any other insurance for "bodily injury or "property damage' liability for such aircraft, whether such other insurance is primary, excess, contingent or on any other basis. 3. PREMISES ALIENATED A. Exclusion j. Damage to Property, paragraph (2) is deleted. B. The following paragraph is also deleted from Exclusion j. Damage to Property: Paragraph (2) of this exclusion does not apply if the premises are "your work" and were never occupied, rented or held for rental by you. 4. PROPERTY DAMAGE LIABILITY - ELEVATORS AND SIDETRACK AGREEMENTS A. Exclusion j. Damage to Property, paragraphs (3), (4), and (6) do not apply to the use of elevators. B. Exclusion k. Damage to Your Product does not apply to: 1. The use of elevators; or 2. Liability assumed under a sidetrack agreement. 5. PROPERTY DAMAGE LIABILITY - BORROWED EQUIPMENT A. Exclusion j. Damage to Property, paragraph (4) does not apply to "property damage" to borrowed equipment while at a jobsite and not being used to perform operations. Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 1 of 10 B. With respect to any one borrowed equipment item, provision 5.A. above does not apply to "property damage" that exceeds $25,000 per occurrence or $25,000 annual aggregate. 6. PRODUCT RECALL EXPENSE A. Exclusion n. Recall Of Products, Work Or Impaired Property does not apply to "product recall expenses' that you incur for the "covered recall' of 'your product'. This exception to the exclusion does not apply to "product recall expenses" resulting from: 1. Failure of any products to accomplish their intended purpose; 2. Breach of warranties of fitness, quality, durability or performance; 3. Loss of customer approval or any cost incurred to regain customer approval; 4. Redistribution or replacement of "your product', which has been recalled, by like products or substitutes; 5. Caprice or whim of the insured; 6. A condition likely to cause loss, about which any insured knew or had reason to know at the inception of this insurance; 7. Asbestos, including loss, damage or clean up resulting from asbestos or asbestos containing materials; 8. Recall of "your product(s)" that have no known or suspected defect solely because a known or suspected defect in another of "your product(s)" has been found. B. Under SECTION III — LIMITS OF INSURANCE, paragraph 3. is replaced in its entirety as follows and paragraph 8. is added: 3. The Products -Completed Operations Aggregate Limit is the most we will pay for the sum of: a. Damages under COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY because of "bodily injury" and "property damage" included in the "products -completed operations hazard" and b. "Product recall expenses'. 8. Subject to paragraph 5. above, $25,000 is the most we will pay for all "product recall expenses' arising out of the same defect or deficiency. The insurance afforded by provisions 1. through 6. of this endorsement is excess over any valid and collectible insurance (including any deductible) available to the insured whether primary, excess or contingent, and SECTION IV., paragraph 4. Other Insurance is changed accordingly. 7. BLANKET CONTRACTUAL LIABILITY — RAILROADS When a written contract or written agreement requires Contractual Liability - Railroads, the definition of "insured contract" in Section V - Definitions is replaced by the following with respect to operations performed for, or affecting, a railroad: 9. "Insured Contract" means: a. A contract for a lease of premises. However, that portion of the contract for a lease of premises that indemnifies any person or organization for damage by fire to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract' b. A sidetrack agreement; c. Any easement or license agreement; d. An obligation, as required by ordinance, to indemnify a municipality, except in connection with work for a municipality; Includes copyrighted material of Insurance Services Office, Inc. Page 2 of 10 CG 70 49 11 09 e. An elevator maintenance agreement; f. That part of any other contract or agreement pertaining to your business (including an indemnification of a municipality in connection with work performed for a municipality) under which you assume the tort liability of another party to pay for "bodily injury" or "property damage" to a third person or organization. Tort liability means a liability that would be imposed by law in the absence of any contract or agreement. Paragraph f. does not include that part of any contract or agreement: (1) That indemnifies an architect, engineer or surveyor for injury or damage arising out of: (a) Preparing, approving or failing to prepare or approve maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings and specifications; or (b) Giving directions or instructions, or failing to give them; (2) Under which the insured, if an architect, engineer or surveyor, assumes liability for an injury or damage arising out of the insured's rendering or failure to render professional services, including those listed in Paragraph (1) above and supervisory, inspection, architectural or engineering activities. 8. CONTRACTUAL LIABILITY - PERSONAL AND ADVERTISING INJURY Under SECTION 1 - COVERAGE B., paragraph 2. Exclusions, paragraph e. Contractual Liability is deleted. 9. SUPPLEMENTARY PAYMENTS Under SECTION I - SUPPLEMENTARY PAYMENTS - COVERAGES A AND B, paragraphs 1.b. and 1.d. are deleted and replaced with the following: b. Up to $2,500 for cost of bail bonds required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily Injury Liability Coverage applies. We do not have to furnish these bonds. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or "suit", including actual loss of earnings up to $500 a day because of time off from work. 10. BROADENED WHO IS AN INSURED SECTION II - WHO IS AN INSURED is deleted and replaced with the following: 1. If you are designated in the Declarations as: a. An individual, you and your spouse are insureds, but only with respect to the conduct of a business of which you are the sole owner. b. A partnership or joint venture, you are an insured. Your members, your partners, and their spouses are also insureds, but only with respect to the conduct of your business. c. A limited liability company, you are an insured. Your members are also insureds, but only with respect to the conduct of your business. Your managers are insureds, but only with respect to their duties as your managers. d. An organization other than a partnership, joint venture or limited liability company, you are an insured. Your "executive officers" and directors are insureds, but only with respect to their duties as your officers or directors. Your stockholders are also insureds, but only with respect to their liability as stockholders. e. A trust, you are an insured. Your trustees are also insureds, but only with respect to their duties as trustees. Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 3 of 10 2. Each of the following is also an insured: a. Your "volunteer workers" only while performing duties related to the conduct of your business, or your "employees," other than either your "executive officers," (if you are an organization other than a partnership, joint venture or limited liability company) or your managers (if you are a limited liability company), but only for acts within the scope of their employment by you or while performing duties related to the conduct of your business. However, none of these "employees" or "volunteer workers" are insured for: (1) "Bodily injury" or "personal and advertising injury": (a) To you, to your partners or members (if you are a partnership or joint venture), to your members (if you are a limited liability company), to a co -"employee" while in the course of his or her employment or performing duties related to the conduct of your business, or to your other "volunteer workers" while performing duties related to the conduct of your business; (b) To the spouse, child, parent, brother or sister of that co -"employee" or "volunteer worker" as a consequence of paragraph (1)(a) above; (c) For which there is any obligation to share damages with or repay someone else who must pay damages because of the injury described in paragraphs (1)(a) or (b) above; or (d) Arising out of his or her providing or failing to provide professional health care services except as provided in provision 11. of this endorsement. Paragraphs (1)(a), (1)(b) and (1)(c) above do not apply to your "employees" who are: (i) Managers; (il) Supervisors; (iii) Directors; or (iv) Officers; with respect to "bodily injury" to a co -"employee". (2) "Property damage" to property: (a) Owned, occupied or used by; (b) Rented to, in the care, custody or control of, or over which physical control is being exercised for any purpose by you, any of your "employees," "volunteer workers", any partner or member (if you are a partnership or joint venture), or any member (if you are a limited liability company). b. Any person (other than your "employee" or "volunteer worker'), or any organization while acting as your real estate manager. c. Any person or organization having proper temporary custody of your property if you die, but only; (1) With respect to liability arising out of the maintenance or use of that property; and (2) Until your legal representative has been appointed. d. Your legal representative if you die, but only with respect to duties as such. That representative will have all your rights and duties under this Coverage Form. e. Your subsidiaries if: (1) They are legally incorporated entities; and (2) You own more than 50% of the voting stock in such subsidiaries as of the effective date of this policy. Includes copyrighted material of Insurance Services Office, Inc. Page 4 of 10 CG 70 49 1109 If such subsidiaries are not shown in the Declarations, you must report them to us within 180 days of the inception of your original policy. f. (1) Any person or organization, other than an architect, engineer or surveyor, required to be named as an additional insured in a "work contract", letter of intent or work order. However, such person or organization shall be an additional insured only with respect to covered "bodily injury," "property damage," and "personal and advertising injury" arising out of "your work" under that "work contract", letter of intent or work order. (2) We will provide additional insured coverage to such person or organization only: (a) for a period of 30 days after the effective date of the applicable "work contract", letter of intent or work order; or (b) until the end of the policy term in effect at the inception of the applicable 'Work contract", letter of intent or work order; whichever is earlier. (3) Coverage provided under this paragraph f. is excess over any other valid and collectible insurance available to the additional insured whether primary, excess, contingent, or on any other basis unless the "work contract", letter of intent or work order requires this insurance be primary, in which case this insurance will be primary without contribution from such other insurance available to the additional insured. (4) This paragraph f. does not apply if form CG 70 48, Contractors Blanket Additional Insured Endorsement, is attached to the policy. g. Any person or organization to whom you are obligated by virtue of a written contract to provide insurance such as is afforded by this policy, but only with respect to liability arising out of the maintenance or use of that part of any premises leased to you, including common or public areas about such premises if so required in the contract. However, no such person or organization is an insured with respect to: (1) Any "occurrence" that takes place after you cease to occupy those premises; or (2) Structural alterations, new construction or demolition operations performed by or on behalf of such person or organization. h. Any state or political subdivision but only as respects legal liability incurred by the state or political subdivision solely because it has issued a permit with respect to operations performed by you or on your behalf. However, no state or political subdivision is an insured with respect to: (1) "Bodily injury", "property damage", and "personal and advertising injury" arising out of operations performed for the state or municipality; or (2) "Bodily injury" or "property damage" included within the "products -completed operations hazard." i. Any person or organization who is the lessor of equipment leased to you to whom you are obligated by virtue of a written contact to provide insurance such as is afforded by this policy, but only with respect to their liability arising out of the maintenance, operation or use of such equipment by you or a subcontractor on your behalf with your permission and under your supervision. However, no such person or organization is an insured with respect to any "occurrence" that takes place after the equipment lease expires. j. Any architect, engineer, or surveyor engaged by you but only with respect to liability arising out of your premises or "your work." Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 1109 Page 5 of 10 However, no architect, engineer, or surveyor is an insured with respect to "bodily injury," "property damage," or "personal and advertising injury" arising out of the rendering of or the failure to render any professional services by or for you, including: (1) The preparing, approving, or failing to prepare or approve maps, drawings, opinions, reports, surveys, change orders, designs or specifications; or (2) Supervisory, inspection, or engineering services. This paragraph j. does not apply if form CG 70 48, Contractors Blanket Additional Insured Endorsement, is attached to the policy. k. Any manager, owner, lessor, mortgagee, assignee or receiver of premises, including land leased to you, but only with respect to liability arising out of the ownership, maintenance or use of that part of the premises or land leased to you. However, no such person or organization is an insured with respect to: (1) Any "occurrence" that takes place after you cease to occupy that premises, or cease to lease the land; or (2) Structural alteration, new construction or demolition operations performed by or on behalf of that person or organization. 3. Any organization you newly acquire or form, other than a partnership, joint venture or limited liability company and over which you maintain ownership or majority interest, will qualify as a Named Insured if there is no other similar insurance available to that organization. However: a. Coverage under this provision is afforded until the end of the policy period. b. Coverage A does not apply to "bodily injury" or "property damage" that occurred before you acquired or formed the organization. c. Coverage B does not apply to "personal and advertising injury" arising out of an offense committed before you acquired or formed the organization. d. Coverage A does not apply to "product recall expense" arising out of any withdrawal or recall that occurred before you acquired or formed the organization. 4. Any person or organization (referred to below as vendor) with whom you agreed, because of a written contract or agreement to provide insurance is an insured, but only with respect to "bodily injury" or "property damage" arising out of "your products" that are distributed or sold in the regular course of the vendor's business. However, no such person or organization is an insured with respect to: a. "Bodily injury" or "property damage" for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement. This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement. b. Any express warranty unauthorized by you; c. Any physical or chemical change in "your product" made intentionally by the vendor; d. Repackaging, except when unpacked solely for the purpose of inspection, demonstration, testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; e. Any failure to make such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of "your products"; f. Demonstration, installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of "your product"; Includes copyrighted material of Insurance Services Office, Inc. Page 6 of 10 CG 70 49 11 09 g. "Your products" which, after distribution or sale by you, have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for the vendor. h. 'Bodily injury" or "property damage' arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not apply to: (1) The exceptions contained in subparagraphs d. or f.; or (2) Such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. This insurance does not apply to any insured person or organization from which you have acquired "your products", or any ingredient, part, or container, entering into, accompanying or containing 'your products". No person or organization is an insured with respect to the conduct of any current or past partnership, joint venture or limited liability company that is not shown as a Named Insured in the Declarations. 11. INCIDENTAL MALPRACTICE LIABILITY As respects provision 10., SECTION II - WHO IS AN INSURED, paragraph 2.a.(1)(d) does not apply to any nurse, emergency medical technician or paramedic employed by you to provide medical or paramedical services, provided that you are not engaged in the business or occupation of providing such services, and your "employee" does not have any other insurance that would also cover claims arising under this provision, whether the other insurance is primary, excess, contingent or on any other basis. Under SECTION III - LIMITS OF INSURANCE, provisions 12. through 14, of this endorsement amend the policy as follows: 12. AGGREGATE LIMITS PER PROJECT The General Aggregate Limit applies separately to each of your construction projects away from premises owned by or rented to you. 13. INCREASED MEDICAL PAYMENTS LIMIT AND REPORTING PERIOD A. The requirement under SECTION 1- COVERAGE C MEDICAL PAYMENTS that expenses be incurred and reported to us within one year of the date of the accident is changed to three years. B. SECTION III - LIMITS OF INSURANCE, paragraph 7., the Medical Expense Limit, is subject to all of the terms of SECTION 111 - LIMITS OF INSURANCE and is the greater of: 1. $10,000; or 2. The amount shown in the Declarations for Medical Expense Limit. C. This provision 13. does not apply if COVERAGE C MEDICAL PAYMENTS is excluded either by the provisions of the Coverage Form or by endorsement. 14. DAMAGE TO PREMISES RENTED TO YOU — SPECIFIC PERILS A. The word fire is changed to "specific perils" where it appears in: 1. The last paragraph of SECTION I — COVERAGE A, paragraph 2. Exclusions; 2. SECTION IV, paragraph 41. Excess Insurance. B. The Limits of Insurance shown in the Declarations will apply to all damage proximately caused by the same event, whether such damage results from a "specific peril" or any combination of "specific perils." C. The Damage To Premises Rented To You Limit described in SECTION III - LIMITS OF INSURANCE, paragraph 6., is replaced by a new limit, which is the greater of: 1. $1,000,000: or Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 7 of 10 2. The amount shown in the Declarations for Damage To Premises Rented To You Limit. D. This provision 14. does not apply if the Damage To Premises Rented To You Limit of SECTION I - COVERAGE A is excluded either by the provisions of the Coverage Form or by endorsement. Under SECTION IV - COMMERCIAL GENERAL LIABILITY CONDITIONS, provisions 15. through 17. of this endorsement amend the policy as follows: 15. KNOWLEDGE OF OCCURRENCE Under 2. Duties In The Event Of Occurrence, Offense, Claim, Or Suit, paragraph a. is deleted and replaced and paragraphs e. and f. are added as follows: a. You must see to it that we are notified as soon as practicable of an "occurrence" or an offense, regardless of the amount, which may result in a claim. Knowledge of an "occurrence" or an offense by your "employee(s)" shall not, in itself, constitute knowledge to you unless one of your partners, members, "executive officers", directors, or managers has knowledge of the "occurrence" or offense. To the extent possible, notice should include: (1) How, when and where the "occurrence" or offense took place; (2) The names and addresses of any injured persons and witnesses; and (3) The nature and location of any injury or damage arising out of the "occurrence" or offense. e. If you report an "occurrence" to your workers compensation carrier that develops into a liability claim for which coverage is provided by the Coverage Form, failure to report such an "occurrence" to us at the time of the "occurrence" shall not be deemed a violation of paragraphs a., b., and c. above. However, you shall give written notice of this "occurrence" to us as soon you become aware that this "occurrence" may be a liability claim rather than a workers compensation claim. f. You must see to it that the following are done in the event of an actual or anticipated "covered recall" that may result in "product recall expense": (1) Give us prompt notice of any discovery or notification that "your product" must be withdrawn or recalled. Include a description of "your product" and the reason for the withdrawal or recall; (2) Cease any further release, shipment, consignment or any other method of distribution of like or similar products until it has been determined that all such products are free from defects that could be a cause of loss under the insurance. 16. UNINTENTIONAL FAILURE TO DISCLOSE HAZARDS Paragraph 6. Representations is deleted and replaced with the following: 6. Representations By accepting this policy, you agree: a. The statements in the Declarations are accurate and complete; b. Those statements are based upon representations you made to us; c. We have issued this policy in reliance upon your representations; and d. This policy is void in any case of fraud by you as it relates to this policy or any claim under this policy. We will not deny coverage under this coverage part if you unintentionally fail to disclose all hazards existing as of the inception date of this policy. You must report to us any knowledge of an error or omission in the description of any premises or operations intended to be covered by the Coverage Form as soon as practicable after its discovery. However, this provision does not affect our right to collect additional premium or exercise our right of cancellation or nonrenewal. Includes copyrighted material of Insurance Services Office, Inc. Page 8 of 10 CG 70 49 11 09 17. TRANSFER OF RIGHTS (BLANKET WAIVER OF SUBROGATION) Paragraph 8. Transfer of Rights Of Recovery Against Others To Us is deleted and replaced with the following: 8. If the insured has rights to recover all or part of any payment we have made under this Coverage Form, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request, the insured will bring "suit" or transfer those rights to us and help us enforce them. However, if the insured has waived rights to recover through a written contract, or if "your work" was commenced under a letter of intent or work order, subject to a subsequent reduction to writing with customers whose customary contracts require a waiver, we waive any right of recovery we may have under this Coverage Form. 18. EXTENDED NOTICE OF CANCELLATION AND NONRENEWAL Paragraph 2.15. of A. Cancellation of the COMMON POLICY CONDITIONS is deleted and replaced with the following: b. 60 days before the effective date of the cancellation if we cancel for any other reason. Under SECTION IV — COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 9. When We Do Not Renew is deleted and replaced with the following: 9. When We Do Not Renew If we decide not to renew this Coverage Part, we will mail or deliver to the first Named Insured shown in the Declarations written notice of the nonrenewal not less than 60 days before the expiration date. If notice is mailed, proof of mailing will be sufficient proof of notice. 19. MOBILE EQUIPMENT REDEFINED Under SECTION V - DEFINITIONS, paragraph 12. "Mobile equipment", paragraph f. (1) does not apply to self- propelled vehicles of less than 1,000 pounds gross vehicle weight. 20. DEFINITIONS 1. SECTION V — DEFINITIONS, paragraph 4. "Coverage territory" is replaced by the following definition: "Coverage territory' means anywhere in the world with respect to liability arising out of "bodily injury," "property damage," or "personal and advertising injury," including "personal and advertising injury" offenses that take place through the Internet or similar electronic means of communication provided the insured's responsibility to pay damages is determined in a settlement to which we agree or in a "suit" on the merits, in the United States of America (including its territories and possessions), Puerto Rico and Canada. 2. SECTION V — DEFINITIONS is amended by the addition of the following definitions: "Covered recall" means a recall made necessary because you or a government body has determined that a known or suspected defect, deficiency, inadequacy, or dangerous condition in "Your product" has resulted or will result in "bodily injury" or "property damage". "Product Recall expenses" mean only reasonable and necessary extra costs, which result from or are related to the recall or withdrawal of "your product" for: a. Telephone and telegraphic communication, radio or television announcements, computer time and newspaper advertising; b. Stationery, envelopes, production of announcements and postage or facsimiles; c. Remuneration paid to regular employees for necessary overtime or authorized travel expense; d. Temporary hiring by you or by agents designated by you of persons, other than your regular employees, to perform necessary tasks; Includes copyrighted material of Insurance Services Office, Inc. CG 70 49 11 09 Page 9 of 10 e. Rental of necessary additional warehouse or storage space; f. Packaging of or transportation or shipping of defective products to the location you designate; and g. Disposal of "your products" that cannot be reused. Disposal expenses do not include: (1) Expenses that exceed the original cost of the materials incurred to manufacture or process such product; and (2) Expenses that exceed the cost of normal trash discarding or disposal, except as are necessary to avoid "bodily injury" or "property damage". "Specific Perils" means fire; lightning; explosion; windstorm or hail; smoke; aircraft or vehicles; riot or civil commotion; vandalism; leakage from fire extinguishing equipment; weight of snow, ice or sleet; or "water damage". "Water damage" means accidental discharge or leakage of water or steam as the direct result of the breaking or cracking of any part of a system or appliance containing water or steam. "Work contract" means a written agreement between you and one or more parties for work to be performed by you or on your behalf. Includes copyrighted material of Insurance Services Office, Inc. Page 10 of 10 CG 70 49 11 09 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADVANTAGE COMMERCIAL AUTOMOBILE BROAD FORM ENDORSEMENT This endorsement modifies insurance provided under the BUSINESS AUTO COVERAGE FORM With respect to coverage provided by this endorsement, the provisions of the Coverage Form apply unless modified by the endorsement. The premium for this endorsement is $ INCLUDED 1. EXTENDED CANCELLATION CONDITION COMMON POLICY CONDITIONS - CANCELLATION, Paragraph A.2. is replaced by the following: 2. We may cancel this policy by mailing or delivering to the first Named Insured written notice of cancellation at least: a. 10 days before the effective date of cancellation if we cancel for nonpayment of premium; or b. 60 days before the effective date of cancellation if we cancel for any other reason. 2. BROAD FORM INSURED SECTION II - LIABILITY COVERAGE A.1. WHO IS AN INSURED is amended by the addition of the following: d. Any organization you newly acquire or form, other than a partnership, joint venture or limited liability company, and over which you maintain ownership or a majority interest, will qualify as a Named Insured. However, (1) Coverage under this provision is afforded only until the end of the policy period; (2) Coverage does not apply to "accidents" or "loss" that occurred before you acquired or formed the organization; and (3) Coverage does not apply to an organization that is an "insured" under any other policy or would be an "insured" but for its termination or the exhausting of its limit of insurance. e. Any "employee" of yours using: (1) A covered "auto" you do not own, hire or borrow, or a covered "auto" not owned by the "employee" or a member of his or her household, while performing duties related to the conduct of your business or your personal affairs; or (2) An "auto" hired or rented under a contract or agreement in that "employee's" name, with your permission, while performing duties related to the conduct of your business. However, your "employee" does not qualify as an insured under this paragraph (2) while using a covered "auto" rented from you or from any member of the "employee's" household. f. Your members, if you are a limited liability company, while using a covered "auto" you do not own, hire, or borrow, while performing duties related to the conduct of your business or your personal affairs. g. Any person or organization with whom you agree in a written contract, written agreement or permit, to provide insurance such as is afforded under this policy, but only with respect to your covered "autos". This provision does not apply: (1) Unless the written contractor agreement is executed or the permit is issued prior to the "bodily injury" or "property damage' Includes copyrighted material of Insurance Services Office, Inc. CA 71 15 1109 Page 1 of 5 (2) To any person or organization included as an insured by an endorsement or in the Declarations; or (3) To any lessor of "autos" unless: (a) The lease agreement requires you to provide direct primary insurance for the lessor; (b) The "auto" is leased without a driver; and (c) The lease had not expired. Leased "autos" covered under this provision will be considered covered "autos" you own and not covered "autos" you hire. h. Any legally incorporated organization or subsidiary in which you own more than 50% of the voting stock on the effective date of this endorsement. This provision does not apply to "bodily injury" or "property damage" for which an "insured" is also an insured under any other automobile policy or would be an insured under such a policy, but for its termination or the exhaustion of its limits of insurance, unless such policy was written to apply specifically in excess of this policy. 3. COVERAGE EXTENSIONS - SUPPLEMENTARY PAYMENTS Under SECTION II - LIABILITY COVERAGE, A.2.a. Supplementary Payments, paragraphs (2) and (4) are deleted and replaced with the following: (2) Up to $2500 for the cost of bail bonds (including bonds for related traffic law violations) required because of an "accident" we cover. We do not have to furnish these bonds. (4) All reasonable expenses incurred by the "insured" at our request, including actual loss of earnings up to $500 a day because of time off from work. 4. AMENDED FELLOW EMPLOYEE EXCLUSION SECTION II - LIABILITY COVERAGE, B. EXCLUSIONS, paragraph 5. Fellow Employee is deleted and replaced by the following: 5. Fellow Employee "Bodily injury" to: a. Any fellow "employee" of the "insured" arising out of and in the course of the fellow "employee's" employment or while performing duties related to the conduct of your business. However, this exclusion does not apply to your "employees" that are officers, managers, supervisors or above. Coverage is excess over any other collectible insurance. b. The spouse, child, parent, brother or sister of that fellow "employee" as a consequence of paragraph a, above. 5. HIRED AUTO PHYSICAL DAMAGE COVERAGE AND LOSS OF USE EXPENSE A. Under SECTION III - PHYSICAL DAMAGE COVERAGE, A. COVERAGE, the following is added: If any of your owned covered "autos" are covered for Physical Damage, we will provide Physical Damage coverage to "autos" that you or your "employees" hire or borrow, under your name or the "employee's" name, for the purpose of doing your work. We will provide coverage equal to the broadest physical damage coverage applicable to any covered "auto' shown in the Declarations, Item Three, Schedule of Covered Autos You Own, or on any endorsements amending this schedule. B. Under SECTION III - PHYSICAL DAMAGE COVERAGE, A.4. COVERAGE EXTENSIONS, paragraph b. Loss of Use Expenses is deleted and replaced with the following: b. Loss Of Use Expenses For Hired Auto Physical Damage, we will pay expenses for which an "insured" becomes legally responsible to pay for loss of use of a vehicle rented or hired without a driver, under a written rental contract or agreement. We will pay for loss of use expenses if caused by: Includes copyrighted material of Insurance Services Office, Inc. Page 2 of 5 CA 71 15 11 09 (1) Other than collision, only if the Declarations indicate that Comprehensive Coverage is provided for any covered "auto'; (2) Specified Causes of Loss, only if the Declarations indicate that Specified Causes Of Loss Coverage is provided for any covered "auto"; or (3) Collision, only if the Declarations indicate that Collision Coverage is provided for any covered "auto". However, the most we will pay for any expenses for loss of use is $30 per day, to a maximum of $2,000. C. Under SECTION IV —BUSINESS AUTO CONDITIONS, paragraph 5.b. Other Insurance is deleted and replaced by the following: b. For Hired Auto Physical Damage Coverage, the following are deemed to be covered "autos" you own: 1. Any covered "auto" you lease, hire, rent or borrow; and 2. Any covered "auto" hired or rented by your "employee" under a contract in that individual "employee's" name, with your permission, while performing duties related to the conduct of your business. However, any "auto" that is leased, hired, rented or borrowed with a driver is not a covered "auto", nor is any "auto" you hire from any of your "employees", partners (if you are a partnership), members (if you are a limited liability company), or members of their households. 6. LOAN OR LEASE GAP COVERAGE Under SECTION III - PHYSICAL DAMAGE COVERAGE, A. COVERAGE, the following is added: If a covered "auto" is owned or leased and if we provide Physical Damage Coverage on it, we will pay, in the event of a covered total "loss", any unpaid amount due on the lease or loan for a covered "auto", less: (a) The amount paid under the Physical Damage Coverage Section of the policy: and (b) Any: (1) Overdue lease or loan payments including penalties, interest or other charges resulting from overdue payments at the time of the "loss' (2) Financial penalties imposed under a lease for excessive use, abnormal wear and tear or high mileage; (3) Costs for extended warranties, Credit Life Insurance, Health, Accident or Disability Insurance purchased with the loan or lease; (4) Security deposits not refunded by a lessor; and (5) Carry-over balances from previous loans or leases. 7. RENTAL REIMBURSEMENT SECTION III - PHYSICAL DAMAGE COVERAGE, A. COVERAGE, paragraph 4. Coverage Extensions is deleted and replaced by the following: 4. Coverage Extensions (a) We will pay up to $75 per day to a maximum of $2000 for transportation expense incurred by you because of covered "loss". We will pay only for those covered "autos" for which you carry Collision Coverage or either Comprehensive Coverage or Specified Causes of Loss Coverage. We will pay for transportation expenses incurred during the period beginning 24 hours after the covered "loss" and ending, regardless of the policy's expiration, when the covered "auto" is returned to use or we pay for its "loss". This coverage is in addition to the otherwise applicable coverage you have on a covered "auto". No deductibles apply to this coverage. (b) This coverage does not apply while there is a spare or reserve "auto" available to you for your operation. Includes copyrighted material of Insurance Services Office, Inc. CA 71 15 11 09 Page 3 of 5 8. AIRBAG COVERAGE SECTION III - PHYSICAL DAMAGE, B. EXCLUSIONS, Paragraph 3. is deleted and replaced by the following: We will not pay for "loss" caused by or resulting from any of the following unless caused by other "loss" that is covered by this insurance: a. Wear and tear, freezing, mechanical or electrical breakdown. However, this exclusion does not include the discharge of an airbag. b. Blowouts, punctures or other road damage to tires. 9. GLASS REPAIR- WAIVER OF DEDUCTIBLE SECTION III - PHYSICAL DAMAGE COVERAGE, D. DEDUCTIBLE is amended to add the following: No deductible applies to glass damage if the glass is repaired rather than replaced. 10. COLLISION COVERAGE— WAIVER OF DEDUCTIBLE SECTION III - PHYSICAL DAMAGE COVERAGE, D. DEDUCTIBLE is amended to add the following: When there is a "loss" to your covered "auto" insured for Collision Coverage, no deductible will apply if the "loss" was caused by a collision with another "auto" insured by us. 11. KNOWLEDGE OF ACCIDENT SECTION IV - BUSINESS AUTO CONDITIONS, A. LOSS CONDITIONS, 2. DUTIES IN THE EVENT OF ACCIDENT, CLAIM, SUIT OR LOSS, paragraph a. is deleted and replaced by the following: a. You must see to it that we are notified as soon as practicable of an "accident", claim, "suit" or "loss". Knowledge of an "accident", claim, "suit" or "loss" by your "employees" shall not, in itself, constitute knowledge to you unless one of your partners, executive officers, directors, managers, or members (if you are a limited liability company) has knowledge of the "accident", claim, "suit" or "loss". Notice should include: (1) How, when and where the "accident" or "loss" occurred: (2) The "insured's" name and address; and (3) To the extent possible, the names and addresses of any injured persons and witnesses. 12. TRANSFER OF RIGHTS (BLANKET WAIVER OF SUBROGATION) SECTION IV - BUSINESS AUTO CONDITIONS A.5. TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US is deleted and replaced by the following: If any person or organization to or for whom we make payment under this Coverage Form has rights to recover damages from another, those rights are transferred to us. That person or organization must do everything necessary to secure our rights and must do nothing after "accident" or "loss" to impair them. However, if the insured has waived rights to recover through a written contract, or if your work was commenced under a letter of intent or work order, subject to a subsequent reduction in writing with customers whose customary contracts require a waiver, we waive any right of recovery we may have under this Coverage Form. 13. UNINTENTIONAL FAILURE TO DISCLOSE HAZARDS SECTION IV - BUSINESS AUTO CONDITIONS, B. GENERAL CONDITIONS, 2. CONCEALMENT, MISREPRESENTATION OR FRAUD is amended by the addition of the following: We will not deny coverage under this Coverage Form if you unintentionally fail to disclose all hazards existing as of the inception date of this policy. You must report to us any knowledge of an error or omission in your representations as soon as practicable after its discovery. This provision does not affect our right to collect additional premium or exercise our right of cancellation or non -renewal. Includes copyrighted material of Insurance Services Office, Inc. Page 4 of 5 CA 71 15 11 09 14. BLANKET COVERAGE FOR CERTAIN OPERATIONS IN CONNECTION WITH RAILROADS When required by written contract or written agreement, the definition of "insured contract' is amended as follows: — The exception contained in paragraph H.3. relating to construction or demolition operations on or within 50 feet of a railroad; and — Paragraph H.a. are deleted with respect to the use of a covered "auto" in operations for, or affecting, a railroad. Includes copyrighted material of Insurance Services Office, Inc. CA 71 15 11 09 Page 5 of 5 COMMERCIAL LIABILITY UMBRELLA CU 00 0104 13 COMMERCIAL LIABILITY UMBRELLA COVERAGE FORM Various provisions in this policy restrict coverage. Read the entire policy carefully to determine rights, duties and what is and is not covered. Throughout this policy the words "you" and "your" refer to the Named Insured shown in the Declarations, and any other person or organization qualifying as a Named Insured under this policy. The words "we", "us" and "our" refer to the company providing this insurance. The word "insured" means any person or organization qualifying as such under Section II — Who Is An Insured. Other words and phrases that appear in quotation marks have special meaning. Refer to Section V — Definitions. SECTION I — COVERAGES COVERAGE A — BODILY INJURY AND PROPERTY DAMAGE LIABILITY 1. Insuring Agreement a. We will pay on behalf of the insured the "ultimate net loss" in excess of the "retained limit" because of "bodily injury" or "property damage" to which this insurance applies. We will have the right and duty to defend the insured against any "suit" seeking damages for such "bodily injury" or "property damage" when the "underlying insurance" does not provide coverage or the limits of "underlying insurance" have been exhausted. When we have no duty to defend, we will have the right to defend, or to participate in the defense of, the insured against any other "suit" seeking damages to which this insurance may apply. However, we will have no duty to defend the insured against any "suit" seeking damages for "bodily injury" or "property damage" to which this insurance does not apply. At our discretion, we may investigate any "occurrence" that may involve this insurance and settle any resultant claim or "suit" for which we have the duty to defend. But: (1) The amount we will pay for the "ultimate net loss" is limited as described in Section III — Limits Of Insurance; and (2) Our right and duty to defend ends when we have used up the applicable limit of insurance in the payment of judgments or settlements under Coverages A or B. No other obligation or liability to pay sums or perform acts or services is covered unless explicitly provided for under Supplementary Payments — Coverages A and B. b. This insurance applies to "bodily injury" or "property damage" that is subject to an applicable "retained limit". If any other limit, such as a sublimit, is specified in the "underlying insurance", this insurance does not apply to "bodily injury" or "property damage" arising out of that exposure unless that limit is specified in the Declarations under the Schedule of "underlying insurance". c. This insurance applies to "bodily injury" and "property damage" only if: (1) The "bodily injury" or "property damage" is caused by an "occurrence" that takes place in the "coverage territory"; (2) The "bodily injury" or "property damage" occurs during the policy period; and (3) Prior to the policy period, no insured listed under Paragraph 1.a. of Section II — Who Is An Insured and no "employee" authorized by you to give or receive notice of an "occurrence" or claim, knew that the "bodily injury" or "property damage" had occurred, in whole or in part. If such a listed insured or authorized "employee" knew, prior to the policy period, that the "bodily injury" or "property damage" occurred, then any continuation, change or resumption of such "bodily injury" or "property damage" during or after the policy period will be deemed to have been known prior to the policy period. d. "Bodily injury" or "property damage" which occurs during the policy period and was not, prior to the policy period, known to have occurred by any insured listed under Paragraph 1.a. of Section II — Who Is An Insured or any "employee" authorized by you to give or receive notice of an "occurrence" or claim, includes any continuation, change or resumption of that "bodily injury" or "property damage" after the end of the policy period. CU 00 0104 13 0 Insurance Services Office, Inc.,2012 Page 1 of 18 e. "Bodily injury" or "property damage" will be deemed to have been known to have occurred at the earliest time when any insured listed under Paragraph 1.a. of Section II — Who Is An Insured or any "employee" authorized by you to give or receive notice of an "occurrence" or claim: c (1) Reports all, or any part, of the "bodily injury" or "property damage" to us or any other insurer; (2) Receives a written or verbal demand or claim for damages because of the "bodily injury" or "property damage'; or (3) Becomes aware by any other means that "bodily injury" or "property damage" has occurred or has begun to occur. f. Damages because of "bodily injury" include damages claimed by any person or organization for care, loss of services or death resulting at any time from the "bodily injury". 2. Exclusions This insurance does not apply to: a. Expected Or Intended Injury "Bodily injury" or "property damage" expected or intended from the standpoint of the insured. This exclusion does not apply to "bodily injury" resulting from the use of reasonable force to protect persons or property. b. Contractual Liability "Bodily injury" or "property damage" for which the insured is obligated to pay damages by reason of the assumption of liability in a contract or agreement. This exclusion does not apply to liability for damages: (1) That the insured would have in the absence of the contract or agreement; or (2) Assumed in a contract or agreement that is an "insured contract", provided the "bodily injury" or "property damage" occurs subsequent to the execution of the contract or agreement. Solely for the purposes of liability assumed in an "insured contract", reasonable attorneys' fees and necessary litigation expenses incurred by or for a party other than an insured are deemed to be damages because of "bodily injury" or "property damage", provided: (a) Liability to such party for, or for the cost of, that party's defense has also been assumed in the same "insured contract'; and (b) Such attorneys' fees and litigation expenses are for defense of that party against a civil or alternative dispute resolution proceeding in which damages to which this insurance applies are alleged. Liquor Liability "Bodily injury" or "property damage" for which any insured may be held liable by reason of: (1) Causing or contributing to the intoxication of any person; (2) The furnishing of alcoholic beverages to a person under the legal drinking age or under the influence of alcohol; or (3) Any statute, ordinance or regulation relating to the sale, gift, distribution or use of alcoholic beverages. This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in: (a) The supervision, hiring, employment, training or monitoring of others by that insured; or (b) Providing or failing to provide transportation with respect to any person that may be under the influence of alcohol; if the "occurrence" which caused the "bodily injury" or "property damage" involved that which is described in Paragraph (1), (2) or (3) above. However, this exclusion applies only if you are in the business of manufacturing, distributing, selling, serving or furnishing alcoholic beverages. For the purposes of this exclusion, permitting a person to bring alcoholic beverages on your premises, for consumption on your premises, whether or not a fee is charged or a license is required for such activity, is not by itself considered the business of selling, serving or furnishing alcoholic beverages. This exclusion does not apply to the extent that valid "underlying insurance" for the liquor liability risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury" and " "property damage". To the extent this exclusion does not apply, the insurance provided under this Coverage Part for the liquor liability risks described above will follow the same provisions, exclusions and limitations that are contained in the applicable "underlying insurance", unless otherwise directed by this insurance. Page 2 of 18 ® Insurance Services Office, Inc.,2012 CU 00 01 0413 d. Workers' Compensation And Similar Laws Any obligation of the insured under a workers' compensation, disability benefits or unemployment compensation law or any similar law. e. ERISA Any obligation of the insured under the Employee Retirement Income Security Act of 1974 (ERISA), and any amendments thereto or any similar federal, state or local statute. f. Auto Coverages (1) "Bodily injury" or "property damage" arising out of the ownership, maintenance or use of any "auto" which is not a "covered auto'; or (2) Any loss, cost or expense payable under or resulting from any first -parry physical damage coverage; no-fault law; personal injury protection or auto medical payments coverage; or uninsured or underinsured motorist law. g. Employer's Liability "Bodily injury" to: (1) An "employee" of the insured arising out of and in the course of: (a) Employment by the insured; or (b) Performing duties related to the conduct of the insured's business; or (2) The spouse, child, parent, brother or sister of that "employee" as a consequence of Paragraph (1) above. This exclusion applies whether the insured may be liable as an employer or in any other capacity, and to any obligation to share damages with or repay someone else who must pay damages because of the injury. This exclusion does not apply to liability assumed by the insured under an "insured contract". With respect to injury arising out of a "covered auto", this exclusion does not apply to "bodily injury" to domestic "employees" not entitled to workers' compensation benefits. For the purposes of this insurance, a domestic "employee" is a person engaged in household or domestic work performed principally in connection with a residence premises. This exclusion does not apply to the extent that valid "underlying insurance" for the employer's liability risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury". To the extent this exclusion does not apply, the insurance provided under this Coverage Part for the employer's liability risks described above will follow the same provisions, exclusions and limitations that are contained in the applicable "underlying insurance", unless otherwise directed by this insurance. h. Employment-related Practices "Bodily injury" to: (1) A person arising out of any: (a) Refusal to employ that person; (b) Termination of that person's employment; or (c) Employment-related practices, policies, acts or omissions, such as coercion, demotion, evaluation, reassignment, discipline, defamation, harassment, humiliation, discrimination or malicious prosecution directed at that person; or (2) The spouse, child, parent, brother or sister of that person as a consequence of "bodily injury" to that person at whom any of the employment-related practices described in Paragraph (a), (b), or (c) above is directed. This exclusion applies whether the injury - causing event described in Paragraph (a), (b) or (c) above occurs before employment, during employment or after employment of that person. This exclusion applies whether the insured may be liable as an employer or in any other capacity, and to any obligation to share damages with or repay someone else who must pay damages because of the injury. L Pollution (1) "Bodily injury" or "property damage" which would not have occurred in whole or part but for the actual, alleged or threatened discharge, dispersal, seepage, migration, release or escape of "pollutants" at any time; or (2) "Pollution cost or expense" CU 00 01 0413 © Insurance Services Office, Inc.,2012 Page 3 of 18 This exclusion does not apply if valid "underlying insurance" for the pollution liability risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury" and "property damage". To the extent this exclusion does not apply, the insurance provided under this Coverage Part for the pollution risks described above will follow the same provisions, exclusions and limitations that are contained in the applicable "underlying insurance", unless otherwise directed by this insurance. J. Aircraft Or Watercraft "Bodily injury" or "property damage" arising out of the ownership, maintenance, use or entrustment to others of any aircraft or watercraft owned or operated by or rented or loaned to any insured. Use includes operation and "loading or unloading". This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by that insured, if the 'occurrence" which caused the "bodily injury" or "property damage" involved the ownership, maintenance, use or entrustment to others of any aircraft or watercraft that is owned or operated by or rented or loaned to any insured. This exclusion does not apply to: (1) A watercraft while ashore on premises you own or rent; (2) A watercraft you do not own that is: (a) Less than 50 feet long; and (b) Not being used to carry persons or property for a charge; (3) Liability assumed under any "insured contract' for the ownership, maintenance or use of aircraft or watercraft; (4) The extent that valid "underlying insurance" for the aircraft or watercraft liability risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury" or "property damage". To the extent this exclusion does not apply, the insurance provided under this Coverage Part for the aircraft or watercraft risks described above will follow the same provisions, exclusions and limitations that are contained in the "underlying insurance", unless otherwise directed by this insurance; or (5) Aircraft that is: (a) Chartered by, loaned to, or hired by you with a paid crew; and (b) Not owned by any insured. k. Racing Activities "Bodily injury" or "property damage" arising out of the use of "mobile equipment" or "autos" in, or while in practice for, or while being prepared for, any prearranged professional or organized racing, speed, demolition, or stunting activity or contest. I. War "Bodily injury" or "property damage", however caused, arising, directly or indirectly, out of: (1) War, including undeclared or civil war; (2) Warlike action by a military force, including action in hindering or defending against an actual or expected attack, by any government, sovereign or other authority using military personnel or other agents; or (3) Insurrection, rebellion, revolution, usurped power, or action taken by governmental authority in hindering or defending against any of these. m. Damage To Property "Property damage" to: (1) Property: (a) You own, rent, or occupy, including any costs or expenses incurred by you, or any other person, organization or entity, for repair, replacement, enhancement, restoration or maintenance of such property for any reason, including prevention of injury to a person or damage to another's property: or (b) Owned or transported by the insured and arising out of the ownership, maintenance or use of a "covered auto". (2) Premises you sell, give away or abandon, if the "property damage" arises out of any part of those premises; (3) Property loaned to you; (4) Personal property in the care, custody or control of the insured; (5) That particular part of real property on which you or any contractors or subcontractors working directly or indirectly on your behalf are performing operations, if the "property damage" arises out of those operations; or Page 4 of 18 © Insurance Services Office, Inc.,2012 CU 00 0104 13 (6) That particular part of any property that must be restored, repaired or replaced because "your work" was incorrectly performed on it. Paragraph (2) of this exclusion does not apply if the premises are "your work" and were never occupied, rented or held for rental by you. Paragraphs (1)(b), (3), (4), (5) and (6) of this exclusion do not apply to liability assumed under a sidetrack agreement. Paragraphs (3) and (4) of this exclusion do not apply to liability assumed under a written Trailer Interchange agreement. Paragraph (6) of this exclusion does not apply to "property damage" included in the "products - completed operations hazard". n. Damage To Your Product "Property damage" to "your product" arising out of it or any part of it. o. Damage To Your Work "Property damage" to "your work" arising out of it or any part of it and included in the "products - completed operations hazard". This exclusion does not apply if the damaged work or the work out of which the damage arises was performed on your behalf by a subcontractor. p. Damage To Impaired Property Or Property Not Physically Injured "Property damage" to "impaired property" or property that has not been physically injured, arising out of: (1) A defect, deficiency, inadequacy or dangerous condition in "your product' or 'your work'; or (2) A delay or failure by you or anyone acting on your behalf to perform a contract or agreement in accordance with its terms. This exclusion does not apply to the loss of use of other property arising out of sudden and accidental physical injury to "your product' or "your work" after it has been put to its intended use. q. Recall Of Products, Work Or Impaired Property Damages claimed for any loss, cost or expense incurred by you or others for the loss of use, withdrawal, recall, inspection, repair, replacement, adjustment, removal or disposal of: (1) "Your product'; (2) "Your work'; or (3) 'Impaired property"; if such product, work, or property is withdrawn or recalled from the market or from use by any person or organization because of a known or suspected defect, deficiency, inadequacy or dangerous condition in it. r. Personal And Advertising Injury "Bodily injury" arising out of "personal and advertising injury". s. Professional Services "Bodily injury" or "property damage" due to rendering of or failure to render any professional service. This includes but is not limited to: (1) Legal, accounting or advertising services; (2) Preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings or specifications; (3) Inspection, supervision, quality control, architectural or engineering activities done by or for you on a project on which you serve as construction manager; (4) Engineering services, including related supervisory or inspection services; (5) Medical, surgical, dental, X-ray or nursing services treatment, advice or instruction; (6) Any health or therapeutic service treatment, advice or instruction; (7) Any service, treatment, advice or instruction for the purpose of appearance or skin enhancement, hair removal or replacement, or personal grooming or therapy; (8) Any service, treatment, advice or instruction relating to physical fitness, including service, treatment, advice or instruction in connection with diet, cardiovascular fitness, bodybuilding or physical training programs; (9) Optometry or optical or hearing aid services including the prescribing, preparation, fitting, demonstration or distribution of ophthalmic lenses and similar products or hearing aid devices; (10) Body piercing services; (11) Services in the practice of pharmacy; (12) Law enforcement or firefighting services; and (13) Handling, embalming, disposal, burial, cremation or disinterment of dead bodies. CU 00 0104 13 © Insurance Services Office, Inc.,2012 Page 5 of 18 This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by that insured, if the "occurrence" which caused the "bodily injury" or "property damage", involved the rendering of or failure to render any professional service. t. Electronic Data Damages arising out of the loss of, loss of use of, damage to, corruption of, inability to access or inability to manipulate electronic data. However, this exclusion does not apply to liability for damages because of "bodily injury". As used in this exclusion, electronic data means information, facts or programs stored as or on, created or used on, or transmitted to or from computer software, including systems and applications software, hard or floppy disks, CD- ROMs, tapes, drives, cells, data processing devices or any other media which are used with electronically controlled equipment. This exclusion does not apply if valid "underlying insurance" for the electronic data risks described above exists or would have existed but for the exhaustion of underlying limits for "bodily injury" and "property damage". The insurance provided under this Coverage Part will follow the same provisions, exclusions and limitations that are contained in the applicable "underlying insurance", unless otherwise directed by this insurance. u. Recording And Distribution Of Material Or Information In Violation Of Law "Bodily injury" or "property damage" arising directly or indirectly out of any action or omission that violates or is alleged to violate: (1) The Telephone Consumer Protection Act (TCPA), including any amendment of or addition to such law; (2) The CAN -SPAM Act of 2003, including any amendment of or addition to such law; (3) The Fair Credit Reporting Act (FCRA), and any amendment of or addition to such law, including the Fair and Accurate Credit Transactions Act (FACTA), or (4) Any federal, state or local statute, ordinance or regulation, other than the TCPA, CAN -SPAM Act of 2003 or FCRA and their amendments and additions, that addresses, prohibits, or limits the printing, dissemination, disposal, collecting, recording, sending, transmitting, communicating or distribution of material or information. COVERAGE B — PERSONAL AND ADVERTISING INJURY LIABILITY Insuring Agreement a. We will pay on behalf of the insured the "ultimate net loss" in excess of the "retained limit" because of "personal and advertising injury" to which this insurance applies. We will have the right and duty to defend the insured against any "suit" seeking damages for such "personal and advertising injury" when the "underlying insurance" does not provide coverage or the limits of "underlying insurance" have been exhausted. When we have no duty to defend, we will have the right to defend, or to participate in the defense of, the insured against any other "suit" seeking damages to which this insurance may apply. However, we will have no duty to defend the insured against any "suit" seeking damages for "personal and advertising injury" to which this insurance does not apply. At our discretion, we may investigate any offense that may involve this insurance and settle any resultant claim or "suit" for which we have the duty to defend. But: (1) The amount we will pay for the "ultimate net loss" is limited as described in Section III — Limits Of Insurance; and (2) Our right and duty to defend end when we have used up the applicable limit of insurance in the payment of judgments or settlements under Coverages A or B. No other obligation or liability to pay sums or perform acts or services is covered unless explicitly provided for under Supplementary Payments — Coverages A and B. b. This insurance applies to "personal and advertising injury" that is subject to an applicable "retained limit". If any other limit, such as a sublimit, is specified in the "underlying insurance", this insurance does not apply to "personal and advertising injury" arising out of that exposure unless that limit is specified in the Declarations under the Schedule of "underlying insurance". c. This insurance applies to "personal and advertising injury" caused by an offense arising out of your business but only if the offense was committed in the "coverage territory" during the policy period. Page 6 of 18 © Insurance Services Office, Inc.,2012 CU 00 0104 13 2. Exclusions This insurance does not apply to: a. "Personal and advertising injury": (1) Knowing Violation Of Rights Of Another Caused by or at the direction of the insured with the knowledge that the act would violate the rights of another and would inflict "personal and advertising injury". (2) Material Published With Knowledge Of Falsity Arising out of oral or written publication, in any manner, of material, if done by or at the direction of the insured with knowledge of its falsity. (3) Material Published Prior To Policy Period Arising out of oral or written publication, in any manner, of material whose first publication took place before the beginning of the policy period. (4) Criminal Acts Arising out of a criminal act committed by or at the direction of the insured. (5) Contractual Liability For which the insured has assumed liability in a contract or agreement. This exclusion does not apply to: (a) Liability for damages that the insured would have in the absence of the contract or agreement. (b) Liability for false arrest, detention or imprisonment assumed in a contract or agreement. (6) Breach Of Contract Arising out of a breach of contract, except an implied contract to use another's advertising idea in your "advertisement". (7) Quality Or Performance Of Goods — Failure To Conform To Statements Arising out of the failure of goods, products or services to conform with any statement of quality or performance made in your "advertisement". (9) Infringement Of Copyright, Patent, Trademark Or Trade Secret Arising out of the infringement of copyright, patent, trademark, trade secret or other intellectual property rights. Under this exclusion, such other intellectual property rights do not include the use of another's advertising idea in your "advertisement". However, this exclusion does not apply to infringement, in your "advertisement", of copyright, trade dress or slogan. (10) Insureds In Media And Internet Type Businesses Committed by an insured whose business is: (a) Advertising, broadcasting, publishing or telecasting; (b) Designing or determining content of web sites for others; or (c) An Internet search, access, content or service provider. However, this exclusion does not apply to Paragraphs 14.a., b. and c. of "personal and advertising injury" under the Definitions section. For the purposes of this exclusion, the placing of frames, borders or links, or advertising, for you or others anywhere on the Internet, is not by itself, considered the business of advertising, broadcasting, publishing or telecasting. (11) Electronic Chatrooms Or Bulletin Boards Arising out of an electronic chatroom or bulletin board the insured hosts, owns, or over which the insured exercises control. (12) Unauthorized Use Of Another's Name Or Product Arising out of the unauthorized use of another's name or product in your e-mail address, domain name or metatag, or any other similar tactics to mislead another's potential customers. (13) Pollution (8) Wrong Description Of Prices Arising out of the actual, alleged or threatened discharge, dispersal, seepage, Arising out of the wrong description of the migration, release or escape of "pollutants" price of goods, products or services stated at any time, in your "advertisement". CU 00 0104 13 0 Insurance Services Office, Inc.,2012 Page 7 of 18 (14) Employment-related Practices To: (a) A person arising out of any: (i) Refusal to employ that person; (il) Termination of that person's employment; or (iii) Employment-related practices, policies, acts or omissions, such as coercion, demotion, evaluation, reassignment, discipline, defamation, harassment, humiliation, discrimination or malicious prosecution directed at that person; or (b) The spouse, child, parent, brother or sister of that person as a consequence of "personal and advertising injury" to that person at whom any of the employment-related practices described in Paragraph (i), (ii) or (iii) above is directed. This exclusion applies whether the injury - causing event described in Paragraph (i), (ii) or (iii) above occurs before employment, during employment or after employment of that person. This exclusion applies whether the insured may be liable as an employer or in any other capacity, and to any obligation to share damages with or repay someone else who must pay damages because of the injury. (15) Professional Services Arising out of the rendering of or failure to render any professional service. This includes but is not limited to: (a) Legal, accounting or advertising services; (b) Preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings or specifications; (c) Inspection, supervision, quality control, architectural or engineering activities done by or for you on a project on which you serve as construction manager; (d) Engineering services, including related supervisory or inspection services; (e) Medical, surgical, dental, X-ray or nursing services treatment, advice or instruction; (f) Any health or therapeutic service treatment, advice or instruction; (g) Any service, treatment, advice or instruction for the purpose of appearance or skin enhancement, hair removal or replacement, or personal grooming or therapy; (h) Any service, treatment, advice or instruction relating to physical fitness, including service, treatment, advice or instruction in connection with diet, cardiovascular fitness, bodybuilding or physical training programs; (i) Optometry or optical or hearing aid services including the prescribing, preparation, fitting, demonstration or distribution of ophthalmic lenses and similar products or hearing aid devices; Q) Body piercing services; (k) Services in the practice of pharmacy; (1) Law enforcement or firefighting services; and (m) Handling, embalming, disposal, burial, cremation or disinterment of dead bodies. This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by that insured, if the offense which caused the "personal and advertising injury", involved the rendering of or failure to render any professional service. (16) War However caused, arising, directly or indirectly, out of: (a) War, including undeclared or civil war; (b) Warlike action by a military force, including action in hindering or defending against an actual or expected attack, by any government, sovereign or other authority using military personnel or other agents; or (c) Insurrection, rebellion, revolution, usurped power, or action taken by governmental authority in hindering or defending against any of these. Page 8 of 18 © Insurance Services Office, Inc.,2012 CU 00 0104 13 (17) Recording And Distribution Of Material Or Information In Violation Of Law Arising directly or indirectly out of any action or omission that violates or is alleged to violate: (a) The Telephone Consumer Protection Act (TCPA), including any amendment of or addition to such law; (b) The CAN -SPAM Act of 2003, including any amendment of or addition to such law; (c) The Fair Credit Reporting Act (FCRA), and any amendment of or addition to such law, including the Fair and 2. Accurate Credit Transactions Act (FACTA); or (d) Any federal, state or local statute, ordinance or regulation, other than the TCPA, CAN -SPAM Act of 2003 or 3• FCRA and their amendments and additions, that addresses, prohibits, or limits the printing, dissemination, disposal, collecting, recording, sending, transmitting, communicating or distribution of material or information. b. "Pollution cost or expense". SUPPLEMENTARY PAYMENTS — COVERAGES A AND B 1. We will pay, with investigate or settle, insured we defend, exists: respect to any claim we or any "suit" against an when the duty to defend a. All expenses we incur. b. Up to $2,000 for cost of bail bonds (including bonds for related traffic law violations) required because of an "occurrence" we cover. We do not have to furnish these bonds. c. The cost of bonds to release attachments, but only for bond amounts within the applicable limit of insurance. We do not have to furnish these bonds. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or "suit", including actual loss of earnings up to $250 a day because of time off from work. e. All court costs taxed against the insured in the "suit". However, these payments do not include attorneys' fees or attorneys' expenses taxed against the insured. f. Prejudgment interest awarded against the insured on that part of the judgment we pay. If we make an offer to pay the applicable limit of insurance, we will not pay any prejudgment interest based on that period of time after the offer. g. All interest on the full amount of any judgment that accrues after entry of the judgment and before we have paid, offered to pay, or deposited in court the part of the judgment that is within the applicable limit of insurance. These payments will not reduce the limits of insurance. When we have the right but not the duty to defend the insured and elect to participate in the defense, we will pay our own expenses but will not contribute to the expenses of the insured or the "underlying insurer". If we defend an insured against a "suit" and an indemnitee of the insured is also named as a party to the "suit", we will defend that indemnitee if all of the following conditions are met: a. The "suit" against the indemnitee seeks damages for which the insured has assumed the liability of the indemnitee in a contract or agreement that is an "insured contract"; b. This insurance applies to such liability assumed by the insured; c. The obligation to defend, or the cost of the defense of, that indemnitee, has also been assumed by the insured in the same "insured contract"; d. The allegations in the "suit" and the information we know about the "occurrence" are such that no conflict appears to exist between the interests of the insured and the interests of the indemnitee; e. The indemnitee and the insured ask us to conduct and control the defense of that indemnitee against such "suit" and agree that we can assign the same counsel to defend the insured and the indemnitee; and f. The indemnitee: (1) Agrees in writing to: (a) Cooperate with us in the investigation, settlement or defense of the "suit' (b) Immediately send us copies of any demands, notices, summonses or legal papers received in connection with the "suit"; (c) Notify any other insurer whose coverage is available to the indemnitee; and CU 00 01 0413 © Insurance Services Office, Inc.,2012 Page 9 of 18 (d) Cooperate with us with respect to (5) A trust, you are an insured. Your trustees coordinating other applicable insurance are also insureds, but only with respect to available to the indemnitee; and their duties as trustees. (2) Provides us with written authorization to: b. Each of the following is also an insured: (a) Obtain records and other information (1) Your "volunteer workers" only while related to the "suit"; and performing duties related to the conduct of (b) Conduct and control the defense of the your business, or your "employees", other indemnitee in such "suit". than either your "executive officers" (if you are an organization other than a So long as the above conditions are met, partnership, joint venture or limited liability attorneys' fees incurred by us in the defense of company) or your managers (if you are a that indemnitee, necessary litigation expenses limited liability company), but only for acts incurred by us and necessary litigation expenses within the scope of their employment by you incurred by the indemnitee at our request will be or while performing duties related to the paid as Supplementary Payments. conduct of your business. However, none of Notwithstanding the provisions of Paragraph these "employees" or "volunteer workers" 2.b.(2) of Section I — Coverage A — Bodily Injury are insureds for: And Property Damage Liability, such payments will (a) "Bodily injury" or "personal and not be deemed to be damages for "bodily injury" "property advertising injury": and damage" and will not reduce the limits of insurance. (i) To you, to your partners or members Our obligation to defend an insured's indemnitee (if you are a partnership or joint and to pay for attorneys' fees and necessary venture), to your members (if you are a limited liability company), to a co - litigation expenses as Supplementary Payments employee in the course of his or ends when we have used up the applicable limit of her employment or performing duties insurance in the payment of judgments or settlements or the conditions set forth above, or related to the conduct of your the terms of the agreement described in business or to your other volunteer workers" while performing duties Paragraph f. above, are no longer met. related to the conduct of your SECTION II — WHO IS AN INSURED business; 1. Except for liability arising out of the ownership, (ii) To the spouse, child, parent, brother maintenance or use of "covered autos": or sister of that co -"employee" or a. If you are designated in the Declarations as: "volunteer worker" as a consequence (1) An individual, you and your spouse are of Paragraph (a)(i) above; or insureds, but only with respect to the (iii) For which there is any obligation to conduct of a business of which you are the share damages with or repay sole owner. someone else who must pay (2) A partnership or joint venture, you are an damages because of the injury described in Paragraph (a)(i) or (ii) insured. Your members, your partners, and above. their spouses are also insureds, but only with respect to the conduct of your (b) "Property damage" to property: business. (i) Owned, occupied or used by; (3) A limited liability company, you are an (ii) Rented to, in the care, custody or insured. Your members are also insureds, control of, or over which physical but only with respect to the conduct of your control is being exercised for any business. Your managers are insureds, but purpose by; only with respect to their duties as your you, any of your "employees", "volunteer managers. workers", any partner or member (if you (4) An organization other than a partnership, are a partnership or joint venture), or joint venture or limited liability company, any member (if you are a limited liability you are an insured. Your "executive company). officers" and directors are insureds, but only (2) Any person (other than your "employee" or with respect to their duties as your officers "volunteer worker"), or any organization or directors. Your stockholders are also while acting as your real estate manager. insureds, but only with respect to their liability as stockholders. Page 10 of 18 © Insurance Services Office, Inc.,2012 CU 00 0104 13 (3) Any person or organization having proper temporary custody of your property if you die, but only: (a) With respect to liability arising out of the maintenance or use of that property; and (b) Until your legal representative has been appointed. (4) Your legal representative if you die, but only with respect to duties as such. That representative will have all your rights and duties under this Coverage Part. c. Any organization you newly acquire or form, other than a partnership, joint venture or limited liability company, and over which you maintain ownership or majority interest, will qualify as a Named Insured if there is no other similar insurance available to that organization. However: (1) Coverage under this provision is afforded only until the 90th day after you acquire or form the organization or the end of the policy period, whichever is earlier; (2) Coverage A does not apply to "bodily injury" or "property damage" that occurred before you acquired or formed the organization; and (3) Coverage B does not apply to "personal and advertising injury" arising out of an offense committed before you acquired or formed the organization. 2. Only with respect to liability arising out of the ownership, maintenance or use of "covered autos": a. You are an insured. b. Anyone else while using with your permission a "covered auto" you own, hire or borrow is also an insured except: (1) The owner or anyone else from whom you hire or borrow a "covered auto". This exception does not apply if the "covered auto" is a trailer or semitrailer connected to a "covered auto" you own. (2) Your "employee" if the "covered auto" is owned by that "employee" or a member of his or her household. (3) Someone using a "covered auto" while he or she is working in a business of selling, servicing, repairing, parking or storing "autos" unless that business is yours. (4) Anyone other than your "employees", partners (if you are a partnership), members (if you are a limited liability company), or a lessee or borrower or any of their "employees", while moving property to or from a "covered auto". (5) A partner (if you are a partnership), or a member (if you are a limited liability company) for a "covered auto" owned by him or her or a member of his or her household. (6) "Employees" with respect to "bodily injury" to: (a) Any fellow "employee" of the insured arising out of and in the course of the fellow "employee's" employment or while performing duties related to the conduct of your business; or (b) The spouse, child, parent, brother or sister of that fellow "employee" as a consequence of Paragraph (a) above. c. Anyone liable for the conduct of an insured described above is also an insured, but only to the extent of that liability. 3. Any additional insured under any policy of "underlying insurance" will automatically be an insured under this insurance. Subject to Section III — Limits Of Insurance, if coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: a. Required by the contract or agreement, less any amounts payable by any "underlying insurance"; or b. Available under the applicable Limits of Insurance shown in the Declarations; whichever is less. Additional insured coverage provided by this insurance will not be broader than coverage provided by the "underlying insurance". No person or organization is an insured with respect to the conduct of any current or past partnership, joint venture or limited liability company that is not shown as a Named Insured in the Declarations. CU 00 01 0413 0 Insurance Services Office, Inc.,2012 Page 11 of 18 SECTION III — LIMITS OF INSURANCE 1. The Limits of Insurance shown in the Declarations and the rules below fix the most we will pay regardless of the number of: a. Insureds; b. Claims made, "suits" brought, or number of vehicles involved; or c. Persons or organizations making claims or bringing "suits". 2. The Aggregate Limit is the most we will pay for the sum of all "ultimate net loss" under: a. Coverage A, except "ultimate net loss" because of "bodily injury" or "property damage" arising out of the ownership, maintenance or use of a "covered auto"; and b. Coverage B. 3. Subject to Paragraph 2. above, the Each Occurrence Limit is the most we will pay for the sum of all "ultimate net loss" under Coverage A because of all "bodily injury" and "property damage" arising out of any one "occurrence". 4. Subject to Paragraph 2. above, the Personal And Advertising Injury Limit is the most we will pay under Coverage B for the sum of all "ultimate net loss" because of all "personal and advertising injury" sustained by any one person or organization. 5. If there is "underlying insurance" with a policy period that is nonconcurrent with the policy period of this Commercial Liability Umbrella Coverage Part, the "retained limit(s)" will only be reduced or exhausted by payments for: a. "Bodily injury" or "property damage" which occurs during the policy period of this Coverage Part; or b. "Personal and advertising injury" for offenses that are committed during the policy period of this Coverage Part. However, if any "underlying insurance" is written on a claims -made basis, the "retained limit(s)" will only be reduced or exhausted by claims for that insurance that are made during the policy period, or any Extended Reporting Period, of this Coverage Part. The Aggregate Limit, as described in Paragraph 2. above, applies separately to each consecutive annual period and to any remaining period of less than 12 months, starting with the beginning of the policy period shown in the Declarations, unless the policy period is extended after issuance for an additional period of less than 12 months. In that case, the additional period will be deemed part of the last preceding period for purposes of determining the Limits of Insurance. SECTION IV — CONDITIONS 1. Appeals If the "underlying insurer" or insured elects not to appeal a judgment in excess of the "retained limit", we may do so at our own expense. We will also pay for taxable court costs, pre- and postjudgment interest and disbursements associated with such appeal. In no event will this provision increase our liability beyond the applicable Limits of Insurance described in Section III — Limits Of Insurance. 2. Bankruptcy a. Bankruptcy Of Insured Bankruptcy or insolvency of the insured or of the insured's estate will not relieve us of our obligations under this Coverage Part. b. Bankruptcy Of Underlying Insurer Bankruptcy or insolvency of the "underlying insurer" will not relieve us of our obligations under this Coverage Part. However, this insurance will not replace the "underlying insurance" in the event of bankruptcy or insolvency of the "underlying insurer". This insurance will apply as if the "underlying insurance" were in full effect. 3. Duties In The Event Of Occurrence, Offense, Claim Or Suit a. You must see to it that we are notified as soon as practicable of an "occurrence" or an offense, regardless of the amount, which may result in a claim. To the extent possible, notice should include: (1) How, when and where the "occurrence" or offense took place; (2) The names and addresses of any injured persons and witnesses; and (3) The nature and location of any injury or damage arising out of the "occurrence" or offense. b. If a claim is made or "suit' is brought against any insured, you must: (1) Immediately record the specifics of the claim or "suit" and the date received; and (2) Notify us as soon as practicable. You must see to it that we receive written notice of the claim or "suit" as soon as practicable. c. You and any other involved insured must: (1) Immediately send us copies of any demands, notices, summonses or legal papers received in connection with the claim or "suit' Page 12 of 18 © Insurance Services Office, Inc.,2012 CU 00 01 0413 (2) Authorize us to obtain records and other information; (3) Cooperate with us in the investigation or settlement of the claim or defense against the "suit"; and (4) Assist us, upon our request, in the enforcement of any right against any person or organization which may be liable to the insured because of injury or damage to which this insurance may also apply. d. No insured will, except at that insured's own cost, voluntarily make a payment, assume any obligation, or incur any expense, other than for first aid, without our consent. 4. Legal Action Against Us No person or organization has a right under this Coverage Part: a. To join us as a party or otherwise bring us into a "suit" asking for damages from an insured; or b. To sue us on this Coverage Part unless all of its terms have been fully complied with. A person or organization may sue us to recover on an agreed settlement or on a final judgment against an insured; but we will not be liable for damages that are not payable under the terms of this Coverage Part or that are in excess of the applicable limit of insurance. An agreed settlement means a settlement and release of liability signed by us, the insured and the claimant or the claimant's legal representative. S. Other Insurance a. This insurance is excess over, and shall not contribute with any of the other insurance, whether primary, excess, contingent or on any other basis. This condition will not apply to insurance specifically written as excess over this Coverage Part. When this insurance is excess, we will have no duty under Coverages A or B to defend the insured against any "suit" if any other insurer has a duty to defend the insured against that "suit". If no other insurer defends, we will undertake to do so, but we will be entitled to the insured's rights against all those other insurers. b. When this insurance is excess over other insurance, we will pay only our share of the "ultimate net loss" that exceeds the sum of: (1) The total amount that all such other insurance would pay for the loss in the absence of the insurance provided under this Coverage Part; and (2) The total of all deductible and self-insured amounts under all that other insurance. 6. Premium Audit a. We will compute all premiums for this Coverage Part in accordance with our rules and rates. b. Premium shown in this Coverage Part as advance premium is a deposit premium only. At the close of each audit period we will compute the earned premium for that period and send notice to the first Named Insured. The due date for audit and retrospective premiums is the date shown as the due date on the bill. If the sum of the advance and audit premiums paid for the policy period is greater than the earned premium, we will return the excess to the first Named Insured. c. The first Named Insured must keep records of the information we need for premium computation, and send us copies at such times as we may request. 7. Representations Or Fraud By accepting this policy, you agree: a. The statements in the Declarations are accurate and complete; b. Those statements are based upon representations you made to us; c. We have issued this policy in reliance upon your representations; and d. This policy is void in any case of fraud by you as it relates to this policy or any claim under this policy. 8. Separation Of Insureds Except with respect to the Limits of Insurance, and any rights or duties specifically assigned in this Coverage Part to the first Named Insured, this insurance applies: a. As if each Named Insured were the only Named Insured; and b. Separately to each insured against whom claim is made or "suit" is brought. 9. Transfer Of Rights Of Recovery Against Others To Us If the insured has rights to recover all or part of any payment we have made under this Coverage Part, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request, the insured will bring "suit" or transfer those rights to us and help us enforce them. CU 00 0104 13 0 Insurance Services Office, Inc.,2012 Page 13 of 18 10.When We Do Not Renew 14. Expanded Coverage Territory If we decide not to renew this Coverage Part, we will mail or deliver to the first Named Insured shown in the Declarations written notice of the nonrenewal not less than 30 days before the expiration date. If notice is mailed, proof of mailing will be sufficient proof of notice. 11. Loss Payable Liability under this Coverage Part does not apply to a given claim unless and until: a. The insured or insured's "underlying insurer" has become obligated to pay the "retained limit": and b. The obligation of the insured to pay the "ultimate net loss" in excess of the "retained limit" has been determined by a final settlement or judgment or written agreement among the insured, claimant and us. 12. Transfer Of Defense When the underlying limits of insurance have been used up in the payment of judgments or settlements, the duty to defend will be transferred to us. We will cooperate in the transfer of control to us of any outstanding claims or "suits" seeking damages to which this insurance applies which would have been covered by the "underlying insurance" had the applicable limit not been used up. 13. Maintenance Of/Changes To Underlying Insurance Any "underlying insurance" must be maintained in full effect without reduction of coverage or limits except for the reduction of the aggregate limit in accordance with the provisions of such "underlying insurance" that results from payment of claims, settlement or judgments to which this insurance applies. Such exhaustion or reduction is not a failure to maintain "underlying insurance". Failure to maintain "underlying insurance" will not invalidate insurance provided under this Coverage Part, but insurance provided under this Coverage Part will apply as if the "underlying insurance" were in full effect. If there is an increase in the scope of coverage of any "underlying insurance" during the term of this policy, our liability will be no more than it would have been if there had been no such increase. You must notify us in writing, as soon as practicable, if any "underlying insurance" is cancelled, not renewed, replaced or otherwise terminated, or if the limits or scope of coverage of any "underlying insurance" is changed, a. If a "suit" is brought in a part of the "coverage territory" that is outside the United States of America (including its territories and possessions), Puerto Rico or Canada, and we are prevented by law, or otherwise, from defending the insured, the insured will initiate a defense of the "suit". We will reimburse the insured, under Supplementary Payments, for any reasonable and necessary expenses incurred for the defense of a "suit" seeking damages to which this insurance applies, that we would have paid had we been able to exercise our right and duty to defend. If the insured becomes legally obligated to pay sums because of damages to which this insurance applies in a part of the "coverage territory" that is outside the United States of America (including its territories and possessions), Puerto Rico or Canada, and we are prevented by law, or otherwise, from paying such sums on the insured's behalf, we will reimburse the insured for such sums. b. All payments or reimbursements we make for damages because of judgments or settlements will be made in U.S. currency at the prevailing exchange rate at the time the insured became legally obligated to pay such sums. All payments or reimbursements we make for expenses under Supplementary Payments will be made in U.S. currency at the prevailing exchange rate at the time the expenses were incurred. c. Any disputes between you and us as to whether there is coverage under this policy must be filed in the courts of the United States of America (including its territories and possessions), Canada or Puerto Rico, d. The insured must fully maintain any coverage required by law, regulation or other governmental authority during the policy period, except for reduction of the aggregate limits due to payments of claims, judgments or settlements. Failure to maintain such coverage required by law, regulation or other governmental authority will not invalidate this insurance. However, this insurance will apply as if the required coverage by law, regulation or other governmental authority was in full effect. Page 14 of 18 0 Insurance Services Office, Inc.,2012 CU 00 01 0413 SECTION V — DEFINITIONS "Advertisement" means a notice that is broadcast or published to the general public or specific market segments about your goods, products or services for the purpose of attracting customers or supporters. For the purposes of this definition: a. Notices that are published include material placed on the Internet or on similar electronic means of communication; and b. Regarding web sites, only that part of a web site that is about your goods, products or services for the purposes of attracting customers or supporters is considered an advertisement. 2. "Auto" means: a. A land motor vehicle, trailer or semitrailer designed for travel on public roads, including any attached machinery or equipment; or b. Any other land vehicle that is subject to a compulsory or financial responsibility law or other motor vehicle insurance law where it is licensed or principally garaged. However, "auto" does not include "mobile equipment". 3. "Bodily injury" means bodily injury, disability, sickness or disease sustained by a person, including death resulting from any of these at any time. "Bodily injury" includes mental anguish or other mental injury resulting from "bodily injury". 4. "Coverage territory" means anywhere in the world with the exception of any country or jurisdiction which is subject to trade or other economic sanction or embargo by the United States of America. S. "Covered auto" means only those "autos" to which "underlying insurance" applies. 6. "Employee" includes a "leased worker". "Employee" does not include a "temporary worker". 7. "Executive officer" means a person holding any of the officer positions created by your charter, constitution, bylaws or any other similar governing document. 8. "Impaired property" means tangible property, other than "your product" or "your work", that cannot be used or is less useful because: a. It incorporates "your product" or "your work" that is known or thought to be defective, deficient, inadequate or dangerous; or b. You have failed to fulfill the terms of a contract or agreement; if such property can be restored to use by the repair, replacement, adjustment or removal of "your product" or "your work", or your fulfilling the terms of the contract or agreement. 9. "Insured contract" means: a. A contract for a lease of premises. However, that portion of the contract for a lease of premises that indemnifies any person or organization for damage by fire to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract"; b. A sidetrack agreement; c. Any easement or license agreement, except in connection with construction or demolition operations on or within 50 feet of a railroad; d. An obligation, as required by ordinance, to indemnify a municipality, except in connection with work for a municipality; e. An elevator maintenance agreement; f. That part of any contract or agreement entered into, as part of your business, pertaining to the rental or lease, by you or any of your "employees", of any "auto". However, such contract or agreement shall not be considered an "insured contract" to the extent that it obligates you or any of your "employees" to pay for "property damage" to any "auto" rented or leased by you or any of your "employees". g. That part of any other contract or agreement pertaining to your business (including an indemnification of a municipality in connection with work performed for a municipality) under which you assume the tort liability of another party to pay for "bodily injury" or "property damage" to a third person or organization. Tort liability means a liability that would be imposed by law in the absence of any contract or agreement. Paragraphs f. and g, do not include that part of any contract or agreement: (1) That indemnifies a railroad for "bodily injury" or "property damage" arising out of construction or demolition operations, within 50 feet of any railroad property and affecting any railroad bridge or trestle, tracks, road -beds, tunnel, underpass or crossing; (2) That pertains to the loan, lease or rental of an "auto" to you or any of your "employees", if the "auto" is loaned, leased or rented with a driver; or CU 00 0104 13 © Insurance Services Office, Inc.,2012 Page 15 of 18 (3) That holds a person or organization engaged in the business of transporting property by "auto" for hire harmless for your use of a "covered auto" over a route or territory that person or organization is authorized to serve by public authority. 10."Leased worker" means a person leased to you by a labor leasing firm under an agreement between you and the labor leasing firm, to perform duties related to the conduct of your business. "Leased worker" does not include a "temporary worker". 11."Loading or unloading" means the handling of property: a. After it is moved from the place where it is accepted for movement into or onto an aircraft, watercraft or "auto": b. While it is in or on an aircraft, watercraft or "auto": or c. While it is being moved from an aircraft, watercraft or "auto" to the place where it is finally delivered: but "loading or unloading" does not include the movement of property by means of a mechanical device, other than a hand truck, that is not attached to the aircraft, watercraft or "auto". 12."Mobile equipment" means any of the following types of land vehicles, including any attached machinery or equipment: a. Bulldozers, farm machinery, forklifts and other vehicles designed for use principally off public roads; b. Vehicles maintained for use solely on or next to premises you own or rent; c. Vehicles that travel on crawler treads; d. Vehicles, whether self-propelled or not, maintained primarily to provide mobility to permanently mounted: (1) Power cranes, shovels, loaders, diggers or drills; or (2) Road construction or resurfacing equipment such as graders, scrapers or rollers; e. Vehicles not described in Paragraph a., b., c. or d. above that are not self-propelled and are maintained primarily to provide mobility to permanently attached equipment of the following types: (1) Air compressors, pumps and generators, including spraying, welding, building cleaning, geophysical exploration, lighting and well servicing equipment; or (2) Cherry pickers and similar devices used to raise or lower workers; f. Vehicles not described in Paragraph a., b., c. or d. above maintained primarily for purposes other than the transportation of persons or cargo. However, self-propelled vehicles with the following types of permanently attached equipment are not "mobile equipment" but will be considered "autos": (1) Equipment designed primarily for: (a) Snow removal; (b) Road maintenance, but not construction or resurfacing; or (c) Street cleaning; (2) Cherry pickers and similar devices mounted on automobile or truck chassis and used to raise or lower workers; and (3) Air compressors, pumps and generators, including spraying, welding, building cleaning, geophysical exploration, lighting and well servicing equipment. However, "mobile equipment" does not include land vehicles that are subject to a compulsory or financial responsibility law or other motor vehicle insurance law where it is licensed or principally garaged. Land vehicles subject to a compulsory or financial responsibility law or other motor vehicle insurance law are considered "autos". 13."Occurrence" means an accident, including continuous or repeated exposure to substantially the same general harmful conditions. 14."Personal and advertising injury" means injury, including consequential "bodily injury", arising out of one or more of the following offenses: a. False arrest, detention or imprisonment; b. Malicious prosecution; c. The wrongful eviction from, wrongful entry into, or invasion of the right of private occupancy of a room, dwelling or premises that a person occupies, committed by or on behalf of its owner, landlord or lessor; d. Oral or written publication, in any manner, of material that slanders or libels a person or organization or disparages a person's or organization's goods, products or services; e. Oral or written publication, in any manner, of material that violates a person's right of privacy; f. The use of another's advertising idea in your "advertisement'; or g. Infringing upon another's copyright, trade dress or slogan in your "advertisement". Page 16 of 18 0 Insurance Services Office, Inc.,2012 CU 00 01 0413 15."Pollutants" mean any solid, liquid, gaseous or thermal irritant or contaminant, including smoke, vapor, soot, fumes, acids, alkalis, chemicals and waste. Waste includes materials to be recycled, reconditioned or reclaimed. 16."Pollution cost or expense" means any loss, cost or expense arising out of any: a. Request, demand, order or statutory or regulatory requirement that any insured or others test for, monitor, clean up, remove, contain, treat, detoxify or neutralize, or in any way respond to, or assess the effects of, "pollutants"; or b. Claim or suit by or on behalf of a governmental authority for damages because of testing for, monitoring, cleaning up, removing, containing, treating, detoxifying or neutralizing, or in any way responding to, or assessing the effects of, "pollutants". 17."Products-completed operations hazard": a. Includes all "bodily injury" and "property damage" occurring away from premises you own or rent and arising out of "your product" or "your work" except: (1) Products that are still in your physical possession; or (2) Work that has not yet been completed or abandoned. However, "your work" will be deemed completed at the earliest of the following times: (a) When all of the work called for in your contract has been completed. (b) When all of the work to be done at the job site has been completed if your contract calls for work at more than one job site. (c) When that part of the work done at a job site has been put to its intended use by any person or organization other than another contractor or subcontractor working on the same project. Work that may need service, maintenance, correction, repair or replacement, but which is otherwise complete, will be treated as completed. b. Does not include "bodily injury" or "property damage" arising out of: (1) The transportation of property, unless the injury or damage arises out of a condition in or on a vehicle not owned or operated by you, and that condition was created by the "loading or unloading" of that vehicle by any insured; or (2) The existence of tools, uninstalled equipment or abandoned or unused materials. 18. "Property damage" means: a. Physical injury to tangible property, including all resulting loss of use of that property. All such loss of use shall be deemed to occur at the time of the physical injury that caused it; or b. Loss of use of tangible property that is not physically injured. All such loss of use shall be deemed to occur at the time of the "occurrence" that caused it. With respect to the ownership, maintenance or use of "covered autos", property damage also includes "pollution cost or expense", but only to the extent that coverage exists under the "underlying insurance" or would have existed but for the exhaustion of the underlying limits. For the purposes of this insurance, with respect to other than the ownership, maintenance or use of "covered autos", electronic data is not tangible property. As used in this definition, electronic data means information, facts or programs stored as or on, created or used on, or transmitted to or from computer software (including systems and applications software), hard or floppy disks, CD- ROMs, tapes, drives, cells, data processing devices or any other media which are used with electronically controlled equipment. 19."Retained limit" means the available limits of "underlying insurance" scheduled in the Declarations or the "self-insured retention", whichever applies. 20."Self-insured retention" means the dollar amount listed in the Declarations that will be paid by the insured before this insurance becomes applicable only with respect to "occurrences" or offenses not covered by the "underlying insurance". The "self- insured retention" does not apply to "occurrences" or offenses which would have been covered by "underlying insurance" but for the exhaustion of applicable limits. 21."Suit" means a civil proceeding in which damages because of "bodily injury", "property damage" or "personal and advertising injury" to which this insurance applies are alleged. "Suit" includes: a. An arbitration proceeding in which such damages are claimed and to which the insured must submit or does submit with our consent; or CU 00 0104 13 0 Insurance Services Office, Inc.,2012 Page 17 of 18 b. Any other alternative dispute resolution proceeding in which such damages are claimed and to which the insured submits with our consent or the "underlying insurer's" consent. 22."Temporary worker" means a person who is furnished to you to substitute for a permanent "employee" on leave or to meet seasonal or short- term workload conditions. 23."Ultimate net loss" means the total sum, after reduction for recoveries or salvages collectible, that the insured becomes legally obligated to pay as damages by reason of settlement or judgments or any arbitration or other alternate dispute method entered into with our consent or the "underlying insurer's" consent. 24. "Underlying insurance" means any policies of insurance listed in the Declarations under the Schedule of "underlying insurance". 25. "Underlying insurer" means any insurer who provides any policy of insurance listed in the Schedule of "underlying insurance". 26."Volunteer worker" means a person who is not your "employee", and who donates his or her work and acts at the direction of and within the scope of duties determined by you, and is not paid a fee. salary or other compensation by you or anyone else for their work performed for you. 27."Your product": a. Means: (1) Any goods or products, other than real property, manufactured, sold, handled, distributed or disposed of by: (a) You; (b) Others trading under your name; or (c) A person or organization whose business or assets you have acquired; and (2) Containers (other than vehicles), materials, parts or equipment furnished in connection with such goods or products. b. Includes: (1) Warranties or representations made at any time with respect to the fitness, quality, durability, performance or use of "your product': and (2) The providing of or failure to provide warnings or instructions. c. Does not include vending machines or other property rented to or located for the use of others but not sold. 28. "Your work": a. Means: (1) Work or operations performed by you or on your behalf; and (2) Materials, parts or equipment furnished in connection with such work or operations. b. Includes: (1) Warranties or representations made at any time with respect to the fitness, quality, durability, performance or use of "your work'; and (2) The providing of or failure to provide warnings or instructions. Page 18 of 18 © Insurance Services Office, Inc.,2012 CU 00 0104 13 COMMERCIAL LIABILITY UMBRELLA CU 71 0108 07 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADVANTAGE UMBRELLA LIABILITY EXTENSION ENDORSEMENT This endorsement modifies insurance provided under the following: COMMERCIAL LIABILITY UMBRELLA COVERAGE FORM All other terms, provisions, exclusions, and limitations of the policy apply except as specifically stated below. 1. PREMISES ALIENATED Under SECTION I - COVERAGES, COVERAGE A — BODILY INJURY AND PROPERTY DAMAGE LIABILITY, 2. Exclusions, paragraph m. Damage To Property, subparagraph (2), is deleted. The following paragraph is also deleted from paragraph m. Damage to Property: Paragraph (2) of this exclusion does not apply if the premises are 'your work" and were never occupied, rented or held for rental by you. 2. PROPERTY DAMAGE LIABILITY — BORROWED EQUIPMENT Under SECTION I - COVERAGES, COVERAGE A — BODILY INJURY AND PROPERTY DAMAGE LIABILITY, 2. Exclusions, paragraph m. Damage to Property, subparagraph (4) does not apply to "property damage" to borrowed equipment while at a jobsite and not being used to perform operations. With respect to any one borrowed equipment item, this provision 2. does not apply to "property damage" that exceeds $25,000 per occurrence or $25,000 annual aggregate. 3. INCIDENTAL MALPRACTICE Under SECTION I — COVERAGES, COVERAGE A — BODILY INJURY AND PROPERTY DAMAGE LIABILITY, 2. Exclusions, paragraph s. Professional Services, subparagraph (5) is deleted and replaced with the following: (5) Medical, surgical, dental, x-ray or nursing services treatment, advice or instruction. This exclusion does not apply to any nurse, emergency medical technician or paramedic employed by you to provide medical or paramedical services, provided that: (a) You are not engaged in the business or occupation of providing any services referred to in paragraph (5) above; and (b) Your employee does not have any other insurance that would also cover claims arising under this provision, whether the other insurance is primary, excess, contingent or on any other basis. Under SECTION I — COVERAGES, COVERAGE B — PERSONAL AND ADVERTISING INJURY LIABILITY, 2. Exclusions, paragraph (15) Professional Services, subparagraph (e) is deleted and replaced with the following: (e) Medical, surgical, dental, x-ray or nursing services treatment, advice or instruction. This exclusion does not apply to any nurse, emergency medical technician or paramedic employed by you to provide medical or paramedical services, provided that: (a) You are not engaged in the business or occupation of providing any services referred to in paragraph (e) above; and (b) Your employee does not have any other insurance that would also cover claims arising under this provision, whether the other insurance is primary, excess, contingent or on any other basis. Included copyrighted material of Insurance Services Office, Inc. with its permission. Copyright, Insurance Services Office, Inc. 2003 CU 71 01 08 07 Page 1 of 3 4. CONTRACTUAL LIABILITY — PERSONAL AND ADVERTISING INJURY Under SECTION I - COVERAGES, COVERAGE B — PERSONAL AND ADVERTISING INJURY LIABILITY, 2. Exclusions, paragraph a.(5) Contractual Liability is deleted. 5. SUPPLEMENTARY PAYMENTS — INCREASED LOSS OF EARNINGS Under SECTION I — COVERAGES, SUPPLEMENTARY PAYMENTS — COVERAGES A AND B, paragraph 1. subparagraphs b. and d. are deleted and replaced with the following: b. Up to $2,500 for cost of bail bonds (including bonds for related traffic law violations) required because of an 'occurrence" we cover. We do not have to furnish these bonds. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or "suit," including actual loss of earnings up to $500 a day because of time off from work, in excess of amounts provided by similar coverage(s) included in all "underlying insurance." 6. NEWLY FORMED OR ACQUIRED ORGANIZATIONS Under SECTION 11— WHO IS AN INSURED, subparagraph 1.c.(1) is deleted and replaced with the following: (1) Coverage under this provision is afforded until the end of the policy period; 7. BROAD KNOWLEDGE OF OCCURRENCE Under SECTION IV — CONDITIONS, paragraph 3. Duties In The Event Of Occurrence, Offense, Claim Or Suit, subparagraph a. is deleted and replaced as follows: a. You must see to it that we are notified as soon as practicable of an 'occurrence" or an offense, regardless of the amount, which may result in a claim. Knowledge of an 'occurrence" or an offense by your employee(s) shall not, in itself, constitute knowledge to you unless one of your partners, members, executive officers, directors, or managers has knowledge of the 'occurrence" or offense. To the extent possible, notice should include: (1) How, when and where the "occurrence" or offense took place; (2) The names and addresses of any injured persons and witnesses; and (3) The nature and location of any injury or damage arising out of the 'occurrence" or offense. 8. UNINTENTIONAL FAILURE TO DISCLOSE HAZARDS Under SECTION IV — CONDITIONS, paragraph 7. Representations Or Fraud is deleted and replaced with the following: 7. Representations Or Fraud By accepting this policy, you agree: a. The statements in the Declarations are accurate and complete; b. Those statements are based upon representations you made to us; c. We have issued this policy in reliance upon your representations; and d. This policy is void in any case of fraud by you as it relates to this policy or any claim under this policy. We will not deny coverage under this policy if you unintentionally fail to disclose all hazards existing as of the inception date of this policy. You must report to us any knowledge of an error or omission in the description of any premises or operations intended to be covered by this policy as soon as practicable after its discovery. However, this provision does not affect our right to collect additional premium or exercise our right of cancellation or non -renewal. Included copyrighted material of Insurance Services Office, Inc. with its permission. Copyright, Insurance Services Office, Inc. 2003 Page 2 of 3 CU 71 01 08 07 9. EXTENDED NOTICE OF NONRENEWAL Under SECTION IV — CONDITIONS, paragraph 10. When We Do Not Renew is deleted and replaced with the following: 10. When We Do Not Renew If we decide not to renew this Coverage Form, we will mail or deliver to the first Named Insured shown in the Declarations written notice of the non -renewal not less than 60 days before the expiration date. If notice is mailed, proof of mailing will be sufficient proof of notice. 10. EXTENDED NOTICE OF CANCELLATION Under COMMON POLICY CONDITIONS, paragraph A. Cancellation, subparagraph 2, is deleted and replaced with the following: 2. We may cancel this policy by mailing or delivering to the first Named Insured written notice of cancellation at least: (1) 10 days before the effective date of cancellation if we cancel for non-payment of premium; or (2) 60 days before the effective date of cancellation if we cancel for any other reason. 11. MOBILE EQUIPMENT REDEFINED Under SECTION V — DEFINITIONS, paragraph 12. "Mobile equipment", paragraph f. (1) does not apply to self-propelled vehicles of less than 1,000 pounds gross vehicle weight. Included copyrighted material of Insurance Services Office, Inc. with its permission. Copyright, Insurance Services Office, Inc. 2003 CU 71 01 08 07 Page 3 of 3 WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 00 03 13 (Ed. 4-84) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) This agreement shall not operate directly or indirectly to benefit anyone not named in the Schedule. Schedule "Any person or organization required by written contract or certificate of insurance." "This endorsement is not applicable in California, Kentucky, New Hampshire, New Jersey, Texas and Utah." This endorsement is not applicable in Wisconsin. The endorsement does not apply to policies or exposure in Missouri where the employer is in the construction group of classifications. According to Section 287.150(6) of the Missouri statutes, a contractual provision purporting to waive subrogation rights is against public policy and void where one party to the contract is an employer in the construction group of code classifications. For policies or exposure in Missouri, the following must be included in the Schedule: • Any person or organization for which the employer has agreed by written contract, executed prior to loss, may execute a waiver of subrogation. However, for purposes of work performed by the employer in Missouri, this waiver of subrogation does not apply to any construction group of classifications as designated by the waiver of right to recover from others (subrogation) rule in our manual. This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective Policy No. Endorsement No. Insured Insurance Company Countersigned by Premium $ WC 00 03 13 Hart Forms & Sorvicos (Ed. 4-84) Copyright 1983 National Council on Compensation Insurance. Fsordor No. 14-4888 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. NOTICE OF CANCELLATION OR NONRENEWAL - THIRD PARTY This endorsement modifies insurance provided under the following: WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY Subject to the cancellation provisions of the Policy to which this endorsement is attached, we will not: 1. Cancel; or 2. Nonrenew this Policy, except for nonpayment of premium, until we provide at least 30 days written notice of such cancellation or nonrenewal. Written notice will be to the person or organization named in the Schedule. Such notice will be by certified mail with return receipt requested. This notification of cancellation or nonrenewal to the person or organization named in the Schedule is intended as a courtesy only. Our failure to provide such notification will not: 1. Extend any Policy cancellation date; 2. Negate the cancellation as to any insured or any certificate holder; 3. Provide any additional insurance that would not have been provided in the absence of this endorsement; or 4. Impose liability of any kind upon us. This endorsement does not entitle the person or organization named in the Schedule to any benefits, rights or protection under this Policy. SCHEDULE Name Of Person Or Organization Mailing Address Any person or organization holding a certificate of insurance issued The address shown for that person or organization in for you, provided the certificate: that certificate of insurance 1. Refers to this policy; 2. States that notice of: a. Cancellation; b. Nonrenewal; or c. Material change reducing or restricting coverage; will be provided to that person or organization; 3. Is in effect at the time of the: a. Cancellation; b. Nonrenewal; or c. Material change reducing or restricting coverage; and 4. Is on file at your agent or broker's office for this policy WC 99 06 45 07 14 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. NOTICE OF CANCELLATION, NONRENEWAL OR MATERIAL CHANGE - THIRD PARTY This endorsement modifies insurance provided under the following: AUTO DEALERS COVERAGE FORM BUSINESS AUTO COVERAGE FORM BUSINESS AUTO PHYSICAL DAMAGE COVERAGE FORM COMMERCIAL GENERAL LIABILITY COVERAGE FORM COMMERCIAL UMBRELLA LIABILITY COVERAGE FORM GARAGE COVERAGE FORM MOTOR CARRIER COVERAGE FORM PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE FORM TRUCKERS COVERAGE FORM Subject to the cancellation provisions of the Coverage Form to which this endorsement is attached, we will not: 1. Cancel; 2. Nonrenew; or, 3. Materially change (reduce or restrict) this Coverage Form, except for nonpayment of premium, until we provide at least 3 o days written notice of such cancellation, nonrenewal or material change. Written notice will be to the person or organization named in the Schedule. Such notice will be by certified mail with return receipt requested. This notification of cancellation, nonrenewal or material change to the person or organization named in the Schedule is intended as a courtesy only. Our failure to provide such notification will not: 1. Extend any Coverage Form cancellation date; 2. Negate the cancellation as to any insured or any certificate holder; 3. Provide any additional insurance that would not have been provided in the absence of this endorsement; or 4. Impose liability of any kind upon us. This endorsement does not entitle the person or organization named in the Schedule to any benefits, rights or protection under this Coverage Form. SCHEDULE Name Of Person Or Organization Mailing Address Any person or organization holding a certificate of insurance issued The address shown for that person or organization in for you, provided the certificate: that certificate of insurance 1. Refers to this policy; 2. States that notice of: a. Cancellation; b. Nonrenewal; or c. Material change reducing or restricting coverage; will be provided to that person or organization; 3. Is in effect at the time of the: a. Cancellation; b. Nonrenewal; or c. Material change reducing or restricting coverage; and 4. Is on file at your agent or broker's office for this policy IL 70 66 07 14 16.F.5.c Packet Pg. 1213 Attachment: Agreement # 18-7404 1st Amendment (11814 : Sports Complex Operating Agreement) 16.F.5.c Packet Pg. 1214 Attachment: Agreement # 18-7404 1st Amendment (11814 : Sports Complex Operating Agreement) 16.F.5.c Packet Pg. 1215 Attachment: Agreement # 18-7404 1st Amendment (11814 : Sports Complex Operating Agreement) 16.F.5.c Packet Pg. 1216 Attachment: Agreement # 18-7404 1st Amendment (11814 : Sports Complex Operating Agreement) 16.F.5.c Packet Pg. 1217 Attachment: Agreement # 18-7404 1st Amendment (11814 : Sports Complex Operating Agreement) 16.F.5.c Packet Pg. 1218 Attachment: Agreement # 18-7404 1st Amendment (11814 : Sports Complex Operating Agreement) 16.F.5.c Packet Pg. 1219 Attachment: Agreement # 18-7404 1st Amendment (11814 : Sports Complex Operating Agreement) 16.F.5.c Packet Pg. 1220 Attachment: Agreement # 18-7404 1st Amendment (11814 : Sports Complex Operating Agreement)