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Agenda 12/10/2019 Item #16F12 (RFP #19-7667 - Miles Partnership, LLLP)
16.F.12 12/10/2019 EXECUTIVE SUMMARY Recommendation to award Request for Proposal No. 19-7667, "Website Design and Development for the Collier County Office of Business and Economic Development," to Miles Partnership, LLLP, authorize the Chairman to sign the attached agreement, and authorize necessary budget amendment. OBJECTIVE: To authorize the design and build of an integrated economic development website for Collier County Office of Business and Economic Development, along with the required annual website maintenance. CONSIDERATIONS: Currently, economic development information regarding County and partnership programs is stored on several different websites with no thematic integration. All websites contain important information regarding the economic development programs offered here in Collier County but lack similar branding and consolidation that would be important to businesses or to the relocation and site selection business community. In addition, multiple websites are more difficult to manage and can contain outdated information that should be streamlined and consolidated. The County's economic development program has three priorities: (1) business retention and expansion; (2) business attraction; and (3) entrepreneurship through incubation and acceleration. In addition to internal division programs, the County's economic development program accomplishes its priorities through active management and supervision of a performance-based financial incentives program. All the services, information and data that assist in marketing the County as a business -friendly and feasible relocation destination, needs to be publicly available and actively promoted. Using a website that leverages the established tourism branding of ParadiseCoast.com achieves the necessary synergy to reduce cost and improve outcomes associated with both the economic development program and tourism. The new site will maintain the general look and feel of ParadiseCoast.com but it will be designed specifically to serve the needs of business owners looking to build, expand or relocate their enterprises in Collier County. The objective is to create budgetary efficiencies where possible by replicating as much of the front-end styling already created for ParadiseCoast.com, while customizing features set to fit the unique needs of the economic development audience. On September 19, 2019, the Procurement Services Division issued Request for Proposal No. 19-7667 to 5,607 vendors for Website Design and Development for the Collier County Office of Business and Economic Development. Interested parties downloaded one hundred twenty-seven (127) solicitation packages, and the County received eight (8) proposals by the October 21, 2019 deadline. The County deemed Granicus, LLC and Sigma Solve, Inc. as non-responsive due to the failure to submit required forms. Proposals were based on set criterion, including Project Approach, Cost of Services to the County, Experience and Capacity of the Firm, and Specialized Experience of Team Members. A selection committee convened November 15, 2019 and established the following final ranking: Company Name Final Ranking Miles Partnership, LLLP 1 Fuseideas, LLC 2 Quest Corporation of America, Inc. 3 SGS Technologies 4 Packet Pg. 3053 12/10/2019 ModOp, LLC 5 Computer Consultants International, Inc. 1 6 Accordingly, staff recommends awarding Request for Proposal No. 19-7667 to Miles Partnership, LLLP. FISCAL IMPACT: The initial cost of the website build is $157,760. Funds are available in the Economic Development Program Fund 007, with revenue received from the local government share of gaming proceeds pursuant to the agreement between the State of Florida and the Seminole Tribe. Annual maintenance/hosting services for the website will cost $19,320 for the first three years (the initial term) of the Agreement; thereafter, if the Contractor can establish that the costs for providing that service has increased by at least 10% the Parties may negotiate an increase if they agree to exercise the two one-year renewal terms of the Agreement. A budget amendment that realigns existing budget into a separate economic development website development project budget is necessary. GROWTH MANAGEMENT IMPACT: This request is consistent with Objective 3 of the Economic Element of the Collier County Growth Management Plan which states: "Collier County will support programs which are designed to promote and encourage the recruitment of new industry as well as the expansion and retention of existing industries in order to diversify the County's economic base." LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for Board approval. -SRT RECOMMENDATION: That the Board of County Commissioners award Request for Proposal No. 19-7640, "Website Design and Development for the Collier County Office of Business and Economic Development," to Miles Partnership, LLLP, authorize the Chairman to sign the attached agreement, and authorize necessary budget amendment. Prepared by: Sean Callahan, Executive Director, Corporate Business Operations Swainson Hall, Manager - Financial and Operational Support, Corporate Business Operations ATTACHMENTS 1. 19-7667 Miles Proposal (PDF) 2. 19-7667 Final Ranking (PDF) 3. Summary of Cost Proposals RFP No 19-7667 (PDF) 4. 19-7667 Notice of Recommended Award (PDF) 5. 19-7667 Solicitation (PDF) 6. 19-7667 Miles Partnership_Vendor Signed (PDF) 7. 19-7667 Miles Partnership_Insurance (PDF) Packet Pg. 3054 16.F.12 12/10/2019 COLLIER COUNTY Board of County Commissioners Item Number: 16.F.12 Doc ID: 10965 Item Summary: Recommendation to award Request for Proposal No. 19-7667, "Website Design and Development for the Collier County Office of Business and Economic Development," to Miles Partnership, LLLP, authorize the Chairman to sign the attached agreement, and authorize necessary budget amendment. Meeting Date: 12/10/2019 Prepared by: Title: Procurement Specialist — Corporate Business Operations Name: Swainson Hall 11/26/2019 3:02 PM Submitted by: Title: County Manager — County Manager's Office Name: Leo E. Ochs 11/26/2019 3:02 PM Approved By: Review: Corporate Business Operations Procurement Services Procurement Services Corporate Business Operations County Attorney's Office Office of Management and Budget County Attorney's Office Budget and Management Office County Manager's Office Board of County Commissioners Swainson Hall Additional Reviewer Viviana Giarimoustas Additional Reviewer Ted Coyman Level 1 Purchasing Gatekeeper Sean Callahan Additional Reviewer Scott Teach Level 2 Attorney Review Laura Wells Level 3 OMB Gatekeeper Review Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Mark Isackson Additional Reviewer Leo E. Ochs Level 4 County Manager Review MaryJo Brock Meeting Pending Completed 11/26/2019 3:19 PM Completed 11/27/2019 10:35 AM Completed 12/02/2019 9:03 AM Completed 12/02/2019 10:25 AM Completed 12/02/2019 4:19 PM Completed 12/02/2019 4:25 PM Completed 12/03/2019 8:18 AM Completed 12/03/2019 12:08 PM Completed 12/04/2019 9:17 AM 12/10/2019 9:00 AM Packet Pg. 3055 i Website Design and Development Proposal for Collier County Office of Business and Economic Development Lauren Bourgoing Vice President 941-342-2310 Lauren.Bourgoing@MilesPartnership.com Miles'i'-' PARTNERSHIP Website Design and Development Proposal for Collier County Office of Business and Economic Development Table of Contents Evaluation Criteria No. 1: Cover Letter/Management Summary Evaluation Criteria No. 2: Certified Minority Business Enterprise Evaluation Criteria No. 3: Project Approach Evaluation Criteria No. 4: Cost of Services to the County Evaluation Criteria No. 5: Experience and Capacity of the Firm Evaluation Criteria No. 6: Specialized Expertise of Team Members Evaluation Criteria No. 7: Local Vendor Preference Forms Vendor Checklist Conflict of Interest Affidavit Vendor Declaration Statement Immigration Affidavit Certification Vendor Substitute W-9 Vendor's Insurance Statement Miles 1 Page 2 Page 3 Page 4 Page 20 Page 21 Page 38 Page 43 Page 44 16.F.12.a a Packet Pg. 3057 Website Design and Development Proposal for Collier County Office of Business and Economic Development Evaluation Criteria No. Cover Letter/Management Summary Dear Members of the Selection Committee, As the current website partner of the Naples CVB, Miles Partnership is proud of the results we have created through the relaunch of ParadiseCoast.com—and we are equally excited for the opportunity to put our digital expertise and destination knowledge to work for the Collier County Office of Business and Economic Development as you reimagine CollierEDO.com. We believe Miles Partnership offers the best of what you are seeking: o Local and global knowledge. We combine our "Local" expertise gleaned from working with the Naples CVB for the past 15 years together with our "Global" perspective from helping clients around the country harness the latest digital trends and technologies to drive increased ROI. o Expertise in digital marketing. We put results before ego—results that benefit you as our client and in turn your industry partners. Miles works with more than 90 destinations to blend industry-leading knowledge and best practices with each client's unique marketing goals and brand objectives. We take a consumer -first, data -driven approach with everything we do, and that means better results for our clients. o Commitment to customer service. We employ more than 260 marketing experts and have the capability and bandwidth to provide 24/7 account support. We believe that service is a core part of the product itself, and we pride ourselves on our always -on availability. We are there for you, your stakeholders and your industry. We may know each other well, but familiarity will never breed complacency: We will always work hard to earn your business. We thank you for the opportunity to submit this proposal and hope you find the possibilities for the future as exciting as we do. Sincerely, David Burgess, President & CEO Miles Partnership Lauren Bourgoing, Vice President Miles Partnership 6751 Professional Pkwy W., Suite 200 6751 Professional Pkwy W., Suite 200 Sarasota, Florida 34240 Sarasota, Florida 34240 941-342-2316 941-342-2310 David.Burgess@MilesPartnership.com Lauren.Bourgoing@MilesPartnership.com Miles 16.F.12.a Packet Pg. 3058 Website Design and Development Proposal for Collier County Office of Business and Economic Development Evaluation Criteria No. 2: Certified Minority Business Enterprise Miles Partnership is not a Certified Minority Business Enterprise. Miles 16.F.12.a Packet Pg. 3059 Website Design and Development Proposal for Collier County Office of Business and Economic Development Evaluation Criteria No. 3: Project Approach Our Vision for CollierEDO.com A single resource that underscores a sense of place while driving commercial growth for Collier County—that's our vision for the future of CollierEDO.com. The site should inform business owners of all the business -friendly opportunities the county has to offer and assist them in obtaining information and resources for growing and sustaining their business in Collier County. The site must also make content easily accessible to all devices to meet the demands of mobile traffic. Miles and the Collier County Office of Business & Economic Development (OBED) have worked hand-in-hand planning the design and development of a forward -thinking, industry-leading website that will successfully serve the needs of the OBED and its stakeholders, reaching business owners across all devices and reflecting the Paradise Coast brand seamlessly. In July 2019, we developed an initial Project Brief and Build Plan together with OBED to provide a roadmap for moving forward. This document, and your resulting RFP for a website design and development partner, do a great job of defining our focus for the new CollierEDO.com: Our overarching objective is, together, to create a simple, scalable and flexible platform using the Drupal 8 CMS that addresses the core functions of a modern economic development website, while planning further iterations of the feature set post -launch as part of a maintenance and evolution phase. The planned features list we recommend represents a mix of core elements and enhancements in an effort to improve the site's usability, navigability, discoverability of its content and overall UX. Each feature outlined below contributes to the site's overarching goal to encourage commercial growth opportunities in Collier County. While the site will maintain the general look and feel of ParadiseCoast.com, it will be designed specifically to serve the needs of the business owner hoping to build, expand or relocate their enterprise in Collier County. Another important objective is to create budgetary efficiencies by replicating as much of the front-end styling already created for ParadiseCoast.com where possible, while customizing the features set and back -end to fit the unique needs of the OBED's audience. Miles 1 4 16.F.12.a Packet Pg. 3060 16.F.12.a Website Design and Development Proposal for Collier County Office of Business and Economic Development As part of its evolution, we recommend prioritizing the integration of the EDO and .gov sites and phasing the integration of the accelerator and redevelopment area sites after the new site is launched. Due to the variance in content and features, we recommend that these sites remain in place during phase 1 of the build. Landing pages will be created to house foundational information and link off to the existing freestanding sites, leveraging the foundation laid in phase 1 of the build. Any additional features and content migration efforts required to support each of these will be included in a secondary phase scoped and prioritized separately upon completion of the initial build. Let's take a closer look at some of the key elements of the site: Information Architecture & Site Structure Miles worked closely with OBED to develop a reimagined sitemap that is clean, simplified and supports an evolving information architecture that can accommodate future migrations and emerging trends. Content will be organized to support an intuitive user journey and aligns with what a business owner would come to expect when visiting an economic development website. As you can see below, the new site structure boasts information about incentive programs and workforce development, and will leverage modern visualization technology to enhance the readability of key data points throughout the site. Partner information and site selection resources - equipped with integrated mapping and property search features—are easy to find under the Doing Business section. •,�„���ItliNI., CC OSE0 Proposed SBemap and Content Type Allocation 1 -pasta -1, n,slns aos Pm This eltemapdoes not Include every page— It Is represenral of the site's primary and secondary navlgetlon al pathways and illustrative of the site's content Tel atlonshlps and tri Foularchnecture. If a tagging sUih=re Is needed. Itvell be presented as part of Ne she's content strategy after a thorough content andtt is c riductd. Horne �o�oiry meq - Why Col liar County! o.1 ' — Living Her— — Ir,dustrles ranLa�s„ g d erccnmgye xw nexno or — Oem ographNs owe Educallon ea�+orvose —Economy E,;rno� — Infrastructure amrenerpogE Talent Fe .,_ successstgdes MLo„ FL Vms Amer �.�u Doing Suslness-9 — Relocate io�dMynoge Startup—,rive Property Searcn L—.1. cove — Property Proflles Aoee Submlt a Property Sits selection (w7Esn Map) Site Select.n Assistance -- robs & Resources r000My �sAnslytics &Inslghts 1s Po¢ N hI,ers. Cpnnectlpns & Rel WpfkfWCa Development Emergency Response Permits R Zoning rmwra Support for Small Buslnesses Felrw•a .,a FAO, -- voye In-ntives& Programs In entives by Inidat v. elry — Ncenttves by Wbring Type Fates rack Program — Accelerator Program Cerrifled Site Program raaorcm ro Redevelopment Areas tona'�av NJIC-Ga/PJd Mro hW - .nnyo�ro fo �w re++oom+ Miles About Us ro,ury voy_ Our Services — — ane.�,r.�.��a�ye�y our st — News — R-11 nce In Industry AWards — Excellence n Industry Awards Nemina4on Web'cm — Contact Us — Search w:��: Search Rseultscoao ,, Content Types • Landing Page • Edltorlalflno Page Property Proflle Page webrorm News page Mlsoellaneous C404Page •IRC^ Announcement Module, c.som FootorM P[Ivacy P.dlCY_,11,z GOPR e- voye Website ACCesslbllfly statement ra�nro• wye somal un�sE�.�d About Us Looaoq wqe Con it Us Address & Phone k rex P.draYA1Rkte LogosEr— Packet Pg. 3061 Website Design and Development Proposal for Collier County Office of Business and Economic Development Content Management Like ParadiseCoast.com, the new CollierEDO.com will utilize the Drupal CMS. It's widely regarded as the number -one enterprise -level, open -source CMS because of its security, flexibility and strong community of contributors. We believe this is the right approach for OBED because of Drupal's strength in handling complex content workflows such as modular page builds and integrations in a seamless, intuitive and easily trainable way. Because Drupal is an open -source platform, you can take comfort in knowing that you will not be locked into a hard -to -manage proprietary system that depends on a small team of in-house developers to evolve, but will be able to take advantage of new developments and improvements that are constantly being supplied by the Drupal community. The Drupal CMS is the best choice for your "future -proof' website platform. It is intuitive to use and easy to customize, so whether you need to update an article, place new content or build a form, all of those actions can be easily accomplished. Our developers provide enterprise -level CMS tools that enable your staff control over pertinent areas of the site. Your staff (ours, too) can easily make updates to the new site because each page has a record in the CMS that can be edited by anyone with password -protected access and minimal web experience. This includes the ability to add, adapt or delete various content types: o Edit and add content pieces, including articles, info pages, announcements, reports, videos/photos or other content types per your specification o Tag the above assets, so they can appear across multiple pages related to different audiences, interests or other factors o Quickly and easily modify the homepage and landing pages to allow for timely messaging to your audiences; pulling together content, images and listings on a single tag (topic) o Create robust forms as needed; when forms are submitted, the data can be stored locally or integrated with any third -party service that provides an API to accept it o Update all headers/hero images across the site o Edit the navigation and footer, adding or removing elements as necessary o Use the WYSIWYG (What You See Is What You Get) editing toolbar to easily change type styles in keeping with the website branding; insert links; upload documents such as PDFs and spreadsheets; and embed media and code o Cut-and-paste functionality (from Microsoft Office Suite) o Manage users and groups and permissions through an admin interface Miles 16.F.12.a Packet Pg. 3062 Website Design and Development Proposal for Collier County Office of Business and Economic Development o Advanced caching technology to optimize fast serving of pages on the site while also allowing for changes made in the CMS to be available on the site in real time Other features of the Drupal CMS include: Searchability: The Drupal CMS allows for search functionality across every page of the site including content, property listing databases and reports. Advanced search features are also available and can be customized to fit your needs. Comprehensive, Customizable Forms: Drupal provides web form functionality that allows us to create robust forms for clients. When that form is submitted, the data can be stored locally or integrated with any third -party service that provides an API to accept that data. One example of this is email newsletter forms, which can be set up to automatically post new subscribers into a designated list in your email campaign platform, which can in turn be configured to send a welcome email to new subscribers. As email has potential for driving high-quality traffic to the site, this is an opportunity to build these email lists and grow email as a referral source through webforms. Migration & Content Strategy Our approach is simple—consolidate content to support a user experience that is unified, engaging and streamlined. To do this, Miles will conduct a thorough content audit of both sites looking at content quality, merge strategy and potential tagging structure. After the audit is complete, we will share detailed optimization recommendations with you to utilize during your content development efforts. Recommendations include opportunities to support the dual readership path, best practices for building landing pages and optimizing metadata for organic search. Branded Site Design Your organization's visual brand is an important component of the site design, and the shape and style of the logo are important considerations for header and navigation design. We will work closely with your team to design a new logo inspired by the Naples, Marco Island, Everglades, Convention and Visitors Bureau brand, as well as an element collage and iconography set completely custom to your site. After initial design deliverables are approved, we will create wireframes and design comps to illustrate the site's user interface and user experience. Guiding design principles include: o Aligning the color palette and style of the site with the overall look and feel of ParadiseCoast.com o Uncluttered, streamlined layouts, avoiding unnecessary design elements o Focused and easy to digest, not overwhelming o Emphasis on quality of life, sense of place o New iconography to help differentiate tools/services, as well as provide visual comprehension of data and statistics Miles 16.F.12.a Packet Pg. 3063 Website Design and Development Proposal for Collier County Office of Business and Economic Development Setting the Site Up for Success To ensure that Collier County connects with its audience, we worked with the OBED to define clear goals and KPIs that measure future site performance in an effort to track conversions and ensure the ongoing evolution of the site. Key objectives include: o Ensuring businesses know the OBED exists o Educating businesses about the opportunities available in Collier County o Making connections and referrals We believe the website goals to support these objectives include increasing website traffic, content engagement and leads. To effectively measure success against the stated goals, specific metrics were identified and outlined in the chart below. This results -focused approach includes the setup of a wide range of goals in Google Analytics, including custom events and integrated link tracking. The critical goals we will set up are based on our research and the continued validation of your most important goals. We can also use Advanced Segmentation to better understand the site behaviors and navigation of your most qualified users—those who complete one or more of these conversions—and how we can better engage and convert them. Beyond the standard metrics and dimensions in Google Analytics, we also plan to set up customized website metrics/KPIs that include: o Video views and percentage of video viewed o Form submissions o Property listing inquiries o Click to call engagement Miles 16.F.12.a Packet Pg. 3064 Website Design and Development Proposal for Collier County Office of Business and Economic Development Together, OBED and Miles created a measurement framework to ensure we are all working toward a common goal. Understanding your organization and business goals allows us to create actionable website goals as a team and deliver the best digital product possible. GOALS I Website Traffic METRICS I Total sessions Total users Organic traffic 1 traffic by sourcelmedium Content Engagement Avg. pageviews per visit Avg. bounce rate Avg. time on page Video views / engagement (% complete) Leads Contact us form submissions Property listing inquiries Site selection assistance form submissions Click to call We believe that our collaboration to develop the initial Project Brief and Build Plan for CollierEDO.com, paired with our past experience working with the County to design and develop the award-winning ParadiseCoast.com, make Miles an ideal partner for this project. But rest assured we won't rest on our laurels when it comes to developing your new site—we will continue to grow and innovate with you, even once the new site goes live. It is our opinion that a website is never "done." It should be a living thing, constantly evolving to satisfy your audiences' and stakeholders' ever-changing expectations and desires—be it through new technology features, content plans or platform upgrades. By continually evolving the new CollierEDO.com, we can ensure we're meeting your site and business goals, as well as your consumers' expectations. Miles 16.F.12.a Packet Pg. 3065 Website Design and Development Proposal for Collier County Office of Business and Economic Development Detailed Plan of Approach We've painted a big -picture vision for the future of the site. Now let's take a look at the specific tasks we'll undertake to make it all happen. Planning & Management Specific tasks and deliverables include: Sprint Schedule: Detailed sprint schedule that visually outlines the Design, Build and Launch Phases of this project. Build Team Scheduled Communications: This covers all sprint kickoffs, scrums and sprint review meetings inclusive of five participants per sprint (developers, art director, content manager and interactive producer). One kickoff, two scrums and one internal review per sprint across an estimated 11 sprints. Interactive Producer: Technical project management over the life of the build. Functions include backlog management, task assignment and day-to-day team and client communications, status reporting, and tracking on schedule board. Project Manager: Ad hoc calls with client and team, scheduling resources, responding to client questions and emails. Estimating -1 hour/week over the life of the build. Weekly Client Status Meetings: Weekly meetings with client to discuss status of the project, inclusive of 26 meetings at three hours / week (includes prep and follow-up) with two people on every call. Response Team Introduction & Training: Site walk-through for Response team, the team responsible for responding to urgent site requests after the website launches. GDPR Documentation Page & Site Review: A survey of the site for GDPR compliance, accompanied by documentation of what PH is housed where and who has access to it. Miles keeps this on file in case privacy requests are made. Content Services Specific tasks and deliverables include: Content Audit & Strategy: Estimated 60 pages to be thoroughly reviewed for quality updates, merge strategy and potential tagging structure (if a tagging structure is deemed necessary). Implementation of the strategy and recommendations will be the responsibility of OBED. Miles 10 16.F.12.a Packet Pg. 3066 Website Design and Development Proposal for Collier County Office of Business and Economic Development Content Migration: After OBED finishes writing editorial and collecting/editing photo and video assets, Miles will load content for all landing pages identified in the sitemap (estimated 20 pages) while OBED loads all property pages, info pages and news pages. This process allows both parties to simultaneously load content and expedite the timeline and migration process. Miles will create a tracking spreadsheet that will be shared with the OBED team for mutual updating and progress tracking. CMS Training & Reference Guide: One recorded training session in preparation for handing the site over to OBED for content migration efforts, and recorded spot -training for new features completed and handed over to editors after this point. Miles will also provide a CMS reference guide after the site is launched. 301 Redirects: OBED to pull top 50 pages from each site by organic search volume in the last six months and share list of old vs. new URLs as part of the migration plan. This list should be submitted to Miles in advance of launch so Miles can load these redirects into the site. Miles will also work with OBED to re -point DNS and configure domain -level redirects. 404 Monitoring: Includes GA report creation and weekly report setup, as well as 301 -redirect creation as needed for four weeks following launch. Overarching Design Services Specific tasks and deliverables include: Element Collage: Similar to a style tile, a designer will outline the anticipated elements included in the build plan and design options around what those elements could look like. This is less comprehensive than a fully executed design comp, but more robust than a mood board. This document will help inform base styles and front-end theme and will give the OBED team and the designer enough visual direction before the development of detailed design comps. Iconography Set: Icon set for predefined data points identified in the forthcoming content audit. Used to help break up the text and make the content easier to scan. Logo: Three versions of an OBED logo designed with two rounds of refinements. Logo would leverage existing Paradise Coast brand elements. Includes delivery of asset(s). If brand guidelines are desired, additional scope is required. Miles 11 16.F.12.a Packet Pg. 3067 Website Design and Development Proposal for Collier County Office of Business and Economic Development Sitewide Utilities, Configurations & Core Elements Specific tasks and deliverables include: CSS Hover and Scroll -Based Animations: Subtle user interaction feedback proposed as part of the UX / front-end vision for the site. Exact direction will be determined during design phase; capabilities to reside within this scope (i.e. we will not propose something that will go above and beyond this estimate). Dev Site Deployment and Front -End Setup: Set up dev environment, install Drupal, begin custom theme. Core Modules and Structure: Module and structural configuration, including menus, taxonomies, pathing plan and config, Metatag, 301 Redirect, XML Sitemap, Media, Linklt, CKEditor, Pathauto, Transliteration, Global Redirect, Webform and any other required modules to support the core site buildout as planned. Base Styles, Online Style Guide and Favicon: Boilerplate CSS and front-end framework. Also set up base styles: h1 -h6, intro p, p, ul, ol, a, inline image styles, caption, blockquote, buttons, form fields and labels, tooltips, form error/validation messages and favicon. URL Path Patterns & Taxonomies: Establishing path patterns and logic for all content types on the site. Also includes creation and loading of all taxonomy terms (exact terms TBD and will come out of the content audit). WYSIWYG Setup: This is the tool used to format text. Also includes module with option to open external page link in new tab. Mailgun Configuration: Service that improves deliverability and logs emails sent by the site. Ensures new user notifications, password reset emails and form submission emails arrive as intended. Header and Main Navigation: This includes the basic main menu/header design and front-end styling and behavior of the header. Includes both desktop and mobile display. Will differ slightly from ParadiseCoast.com, will depend on logo and length of text in the navigation labels. Footer and Footer Navigation: Contains all footer links, copyright info, etc. for the site as defined in the sitemap. GDPR Cookie Consent: Pop-up notification that appears on all first visitor visits notifying visitors that the site uses cookies and links to required GDPR documentation. XML Sitemap Config and Checks: This is the module that generates a search -engine compliant XML sitemap. It also allows editors to set whenever a given node or content type should be included in the sitemap index. Miles 12 16.F.12.a Packet Pg. 3068 Website Design and Development Proposal for Collier County Office of Business and Economic Development Role Setup: Define and configure CMS roles and permissions. Launch Management: Pre -launch logistics, checklists and communications. Launch -day deployment management, QA, troubleshooting and communications. Content Types, Components & Custom Pages Specific tasks and deliverables include: Info Content Type: This content type will support general informational features like "Living Here" and "FasTrack Program" and basic info pages like privacy policy and "Our Staff." It will support photo- and video -based hero images, and will include fields for Title, Body, search -engine- and social -media -friendly metadata, and preview images if needed. It will also support components to add to the flexibility and diversity of content presentation on the page. Landing Page Content Type: This content type supports the homepage and top-level landing pages such as "Why Collier County." It will be used to show aggregated information like available property profile listings and promo components for calls to action like signing up for eNews or contact us. It will support photo- and video -based hero images, and will include fields for Title, Body, search -engine- and social -media -friendly meta data, and preview images if needed. It will also support components to add to the flexibility and diversity of content presentation on the page. Property Profile Content Type: Used to feature all property information on a single page with pre - designated fields for easy information input. Taxonomy terms will be created to make profiles filterable. All data to be stored locally in Drupal. Photos and videos can be added for each listing, with videos being pulled in using YouTube video IDs. Will also feature an integration of Esri basemaps via their JS API and a promo component to contact the CC OBED and submit a property. News Page Content Type: This content type supports photo- and video -based hero images, and will include fields for Title, Body, Date, byline/author, search -engine- and social -media -friendly metadata. Used to feature news, updates and events. Secondary Body Component: Component configured to behave exactly like the body field in info content types. Allows content to be continued after a layout -centric component has been inserted. Carousel Component: Carousel feature with captions and option to include background image or background color (color control for text), capable of supporting images or text on its slides. To be used on info or landing pages. Property Profile Views Block with Filters: This is a view of all property profile listing results returned for the property search landing page in grid format. Results will be delivered in randomized order. Filter and sort behavior TBD. Miles 13 16.F.12.a Packet Pg. 3069 Website Design and Development Proposal for Collier County Office of Business and Economic Development News & Views Block with Filters: This is a view of all news results returned for the news landing page in grid format. Results will be delivered in order by publish date. No filter or sort behavior. Single Promo Component: This component is a manually manageable feature with a single call to action, text blurb and link. Example use cases: Contact Us, Get Help with Site Selection, Sign Up for eNews. Flexbox Promo Component: This component is for multiple instances of manually manageable content and includes a call to action, text blurb, link and image. This component exists on ParadiseCoast.com and would largely leverage the same look, feel and functionality. Two items per component max. Video Player Component: This component features a video player and be configured to support natively stored videos as well as YouTube video embeds. If dev must add custom progress tracking to track view -through rates, add one hour. Custom Block Component: Used to embed a variety of custom applications, such as charts/data, illustrated Collier County map, property profile grid and news grid, among others. Logos Component: This component features select logos in a row format. Will pick up from ParadiseCoast.com with slight modifications to the design. Fields include title, component title, image, URL and open -in -new -window checkbox. Image Component: Allows for a single image to be placed after or between body copy components Images help break up the text on text -heavy pages. Downloads & Links Component: Uses iconography to link or download useful resources (as opposed to making text lists of linked resources). Use Document Download component from ParadiseCoast.com and alter to allow for downloads and internal/external page links. Fields include title, component header, intro, image, icon, download URL, page URL, title and description. List Component with Drawer: This component houses several pieces of relevant content with the option to expand for more information. User remains on the page and sees an option to click for more information, which then takes the user off the page. The user can click a button to contract/hide the information and continue exploring on the page. Fields include component title, component header, component intro, image, title, description, URL and open -in -new -window checkbox. Sidebar Quicklinks Menu: Simple exposed menu to help with discoverability of related content. Will only display parent page from the nav and expose sibling pages within the nay. This will help the user drill down into what they are looking for without needing to navigate back to the header menu. Related Pages: Section above the footer placed all info pages that will highlight relevant pages within the nav structure. For example, on the Demographics page, the pages featured in this component include Living Here, Industries, Education, Economy, Infrastructure, Talent and Success Miles 1 14 16.F.12.a Packet Pg. 3070 Website Design and Development Proposal for Collier County Office of Business and Economic Development stories. This gives users an additional way to find relevant pages without navigating back to the header menu. Navigational Breadcrumbs: Navigational aid for visualizing a user's location on the site. It will appear as a secondary navigation bar as horizontal text links. This will improve the discoverability of pages, and helps users reach higher-level pages faster if they initially came to the site from Google or a deep link. Announcement Module: Bar across the top of site that announces emergency information (hurricanes, road closures) or use to announce/promote the awards program. Illustrated Map: Use interactive map from ParadiseCoast.com homepage and update to include Immokalee. 403 & 404 Pages: Basic 404 page to include Page Not Found messaging and optional links back to high -interest areas of the site. Format 403 page notification with "forbidden" messaging. Search Results Page: Basic site search highlighting search query in the results, does not include filters/facets. Includes text box for search field. Integrations Er Features Specific tasks and deliverables include: ArcGIS Esri Maps API: Embedded interactive maps to be used on all property profiles, the contact us form and the site selection page. Maps to be built by OBED team and shared with Miles' via embed codes. Drupal Search API Configuration: Used to power site search. Property Search will also be filterable within the view. Dark Sky Weather API: API connection to Dark Sky and includes a widget in header or footer. Will not link off to another page. Pick up implementation from ParadiseCoast.com. Interactive Charts/Visualization Tool: This is a custom integration that will help bring the county's data to life. It will be made adminable for editing without ongoing developer support when the data needs updating. Scroll and hover animation will be applied to give the user a fun way to interact with charts and help make the data more presentable/easier to scan and digest. Consider using pie charts to illustrate the county's gender and age demographics, work distribution (white collar vs. blue collar) or housing breakdown. Bar charts could include age distribution, household income distribution and highest level of education. We recommend purchasing a Highcharts single developer license for a one-time fee of $510 with one year of Highcharts support. The product is heavily used and supported and includes an accessibility module for Section 508 and WCAG2.1 conformance (compatibility with assistive technologies, usability improvements and for reaching a Miles 15 16.F.12.a Packet Pg. 3071 Website Design and Development Proposal for Collier County Office of Business and Economic Development broader audience). We will pair this with Easycharts, a free Drupal module to make the charts editable within the CMS. Constant Contact API Configuration: Upon completion, send subscriber data to Constant Contact. Webforms Specific tasks and deliverables include: Contact Us: Data stored in Drupal. Confirmation page visits will count as a conversion in Google Analytics. OBED to provide fields, order, requirements and scheduled exporting requirements. Site Selection Assistance: Data stored in Drupal. Confirmation page visits will count as a conversion in Google Analytics. OBED to provide fields, order, requirements and scheduled exporting requirements. Submit a Property: Data stored in Drupal. Confirmation page visits will count as a conversion in Google Analytics. OBED to provide fields, order, requirements and scheduled exporting requirements. Excellence in Industry Awards Nomination: Data stored in Drupal. OBED to provide fields, order, requirements and scheduled exporting requirements. Subscribe to eNews: Form used to collect subscriber information subscribing to forthcoming eNews program. Data storage and transfer through Constant Contact API. Confirmation page visits will count as a conversion in Google Analytics. OBED to provide fields, order, requirements and scheduled exporting requirements. Analytics Specific tasks and deliverables include: Google Analytics Tracking Setup: Includes setup of new GA account and conversion tracking/goal setup for form submissions, click to call and any other tracking noted in the measurement framework. Google Tag Manager Setup & Implementation: Includes buildout of new GTM platform and standard GTM container implementation, enabled to support pixel -based tracking on the site. Robots Check and Google Search Console/Webmaster Tools: Submitting (pre -launch) and verifying (post -launch) robots file and new sitemaps are working in Google, and troubleshooting any issues that arise. Miles 16 16.F.12.a Packet Pg. 3072 Website Design and Development Proposal for Collier County Office of Business and Economic Development Server & Domain Services Specific tasks and deliverables include: Pre -Launch Server and DNS Configuration: Setting up staging site, live server, DNS proxies, etc CDN Enablement (Cloudflare): Configuring and turning on the Content Delivery Network (CDN) Annual Maintenance and Hosting Miles will host the website with our hosting partner, Acquia, and their cloud provider, Amazon Web Services (AWS). The hosting environment provided by Acquia will include a dedicated firewall for Miles clients only, load -balanced web servers, database servers configured for high -availability redundancy (HA redundancy) and a file server, also with HA redundancy. This environment will be shared with up to five other Miles clients chosen so that total pageviews stay well under the maximum supported by the environment. Servers will exist across two availability zones at AWS, providing protection against downtime that would be caused by a single data center going offline. Miles will also implement Acquia Cloud Edge and Acquia Edge Protect (aka Cloudflare) to further enhance the delivery speed of your website and protect against DDOS attacks, malicious bots and known Drupal vulnerability hacking attempts. Miles is here to support the OBED team 24/7 with any web -based or data -inquiry needs that arise. Available by email or phone call, our team is available to you as needed, when needed, and offers an immediate response. Simply email responseC�milespartnership.com or call for site fixes and inquiries related to exploring site changes, answering questions, and additional site -related edits updates and fixes. Miles 17 16.F.12.a Packet Pg. 3073 Website Design and Development Proposal for Collier County Office of Business and Economic Development Project Timeline On the next page, please find our initial estimated project timeline for the new ColilerEDO.com Miles 18 16.F.12.a Packet Pg. 3074 16.F.12.a Ln to 01 0 r N O fZ O L a m ti Lo Lo ti c m E z Q Packet Pg. 3075 Design & Build Phase Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 13 Week 14 Week 15 Week 16 Week 17 Week 18 Week 19 Week 20 Week 21 Week 22 Week 23 Week 24 Week 25 Week 26 Week 27 Week 28 Week 29 Week 30 Kickoff Build Cycles y Meeting Sprint 1 P Sprint 2 Sprint 3 p P Sprint 4 P Sprint 5 P Sprint 6 P Sprint 7 p Sprint 8 p Sprint 9 Sprint 1 0 p p Sprint 1 1 p Sprint 1 2 p Sprint 15 P BETA LAUNCH Go Live Project Management Integrations Planning, Path Form Specs, Wireframe & Grid Filter Plan, Tagging Menu Setup and Nav Page Management 8 Production Software Setup, Accessibility Patterns, Taxonomy, Audit Comp Support, Migration Logic (if needed), Admin CMS Training Prep, Admin Loading, Integrations &Map Search Logic, 404 and Custom Page Prep, Admin Specs GDPR Review QA&Support As Needed Set Launch Date, Final QA, Pre -launch Planning, Content Audit Prep Report Support Plan Support, Admin Specs Specs Specs Prep, Admin Specs Punch I!at, Analytics Testing Content Track Content Audit Audit Report Migration Plan & Tracker Develop Content(OBED) CMS Training Continue Content Development while Migrating & Uploading into CMS (OBED) QA, 301 Redirects Design Track Element Collage, Logo Content Type and Component Library Wireframes& Client Feedback and Design Revisions As Needed Asset Creation and Design SupportAs Needed QA Design Redlined Comps Navigation Analytics Track Measure Framework Documentation Plan Final GA & GTM setup and Analytics Testing EV Development environment Base Styles Setup, Backend Info, Landing & News Page Content Types and Component Search, 404 and Custom Analytics Beta Launch Development Track setup and Drupal 8 Theming Configurations Library Build Out PropertyPaHomepage Page, Navigation & Footer, Property g, y Grid Charts & Webforms Integrations &Maps Dev Catchup Pages Dev Catchup Setup Prep Kickoff Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint h Client Feedback Track Feedback Approval/ Approval/ Approval/ Approval/ Approval/ Approval/ Approval/ Approval/ Approval/ Approval/ Approval/ Final Approvals I Feedback Feedback Feedback Feedback Feedback Feedback Feedback Feedback Feedback Feedback Feedback 16.F.12.a Ln to 01 0 r N O fZ O L a m ti Lo Lo ti c m E z Q Packet Pg. 3075 16.F.12.a Website Design and Development Proposal for Collier County Office of Business and Economic Development Evaluation Criteria No. 4: Cost of Services to the County Below, please find the itemized budget for all services outlined in the Scope of Services section of this proposal. Deliverable Hourly/Lump Sum Cost Estimated Time (hours) Cost Total Cost Planning and Management $ 130 298 $ 38,740 Content Services $ 130 161 $ 20,930 Design Services $ 130 54 $ 7,020 Sitewide Utilities, Configurations & Core Elements $ 130 200 $ 26,000 Content Types, Components & Custom Pages $ 130 218 $ 28,340 Integrations $ 130 71 $ 510 $ 9,740 Webforms $ 130 23 $ 2,990 Analytics $ 130 26 $ 3,380 Server and Domain Services $ 130 10 $ 1,300 Annual Maintenance/Hosting $ 130 *60 $ **11,520 $ 19,320 Total Design and Implementation Cost $ 157,760 * based on 5 hours/month this can be negotiated based on needs ** annual cost with Aquia and CDN - could change based on traffic Miles 20 Packet Pg. 3076 Website Design and Development Proposal for Collier County Office of Business and Economic Development Evaluation Criteria No. 5: Experience and Capacity of the Firm Miles Partnership is a strategic marketing company focused exclusively on travel and tourism. We began as an entrepreneurial venture, and that spirit of seeing and seizing opportunity has remained with us. Over the past 64 years, we have continuously adjusted with the changing times to deliver forward -thinking, successful solutions that meet our clients' needs and support economic development, awareness and advocacy. Your goals are our goals. At Miles, we offer global expertise in developing strategy -driven websites that deliver on user and client objectives. We have spent the past 20 -plus years building our reputation as a leading digital development agency in the travel space, earning recognition as an Outstanding Web Developer by the Web Marketing Association seven years in a row. To date, we have designed and built more than 100 responsive -design websites for destinations and hospitality businesses. Our digital expertise includes providing strategy, UX/UI, content, development, optimization and maintenance services. Our strength is in applying a research -based understanding of audience needs to create visually engaging, content -rich and highly functional websites for state divisions of tourism, regional CVBs and economic development agencies. We believe that it is our custom approach to each client's goals—as well as our focus on innovative technology, careful analysis and evolution—that has created significant ROI for the destinations we work with. Core Capabilities Strategic Branding Digital Content Advertising Revenue Consulting & Creative Development Creation & Services & Generation Services Distribution Media Buying Programs Commitment to Client Service Miles' average client relationship is nearly eight years. Here's why: o We understand this industry. We work tirelessly to align and help communicate your initiatives with stakeholders and constituents. Miles 21 16.F.12.a Packet Pg. 3077 Website Design and Development Proposal for Collier County Office of Business and Economic Development o If there is a problem, we make it right. o We are authentic and transparent. We hold ourselves accountable for results. o We believe in continuous improvement. Optimization is a core component of the value we deliver. o While conceiving "big ideas" is part of what we do, it is our successful and thorough delivery of "big ideas" that sets us apart. o We believe face-to-face communication is a core part of our business. We are where we need to be, when we need to be, in person, no questions asked. o The only way that we are successful as a company is by delivering work that helps make you more successful. o Our goal is to create relationships built upon mutual respect, fun and creativity that will last a lifetime. Awards Our client work has garnered more than 140 awards across content creation, design, website development and brand campaigns over the past three years. Recent client accolades include: o 2019 IEDC Excellence Award for the Delaware Division of Small Business Website 0 2019 U.S. Travel Mercury Award for Best Website for DiscoverPuertoRico.com 0 2019 U.S. Travel Mercury Award for People's Choice Website for Arkansas.com 0 2018 WebAward for Outstanding Website for the Naples Grande Beach Resort Website 0 2018 Gold HSMAI Adrian Award for VisitSavannah.com o 2017 U.S. Travel Destiny Award for Best Destination Website for VisitMammoth. com o 2016 Destiny Award for the Naples, Marco Island, Everglades CVB for the Paradise Coast Get Smart Content Campaign in the digital campaign category o 2014 WebAward for Travel Standard of Excellence for ParadiseCoast.com Miles 22 16.F.12.a Packet Pg. 3078 16.F.12.a Website Design and Development Proposal for Collier County Office of Business and Economic Development Samples of Our Website Work Named an "Outstanding Web Developer" by the Web Marketing Association for the past seven years, Miles has the technical expertise and creative vision to continue being an active digital strategy partner for OBED. While ParadiseCoast.com is one of our favorite success stories, we've selected three case studies to highlight our design and development expertise and results -driven approach to creating similarly successful websites that drive ROI for our clients. ExploreBranson.com While many destinations design and rebuild new websites every couple of years, the Branson/Lakes Area CVB and Miles took a different approach with ExploreBranson.com, choosing to strategically evolve the current site through ongoing optimization—which is more efficient, more budget -friendly and avoids a disruption event. Taking an audience -first approach, our strategy was to expand inspirational content for potential travelers, further assist users in the trip -planning process through new functionality, improve the website's KPIs and provide a better user experience overall on Explore Branson.com. Miles 23 Packet Pg. 3079 Website Design and Development Proposal for Collier County Office of Business and Economic Development Objectives During the last several years, the Branson/Lakes Area CVB has undergone extensive efforts to evolve the destination's brand and grow its market. With increasing destination awareness and consistent growth in visitors to the destination (and its website), it has become increasingly important to offer a robust website experience that appeals to a variety of users with diverse informational needs. Our key objectives for the evolution of ExploreBranson.com were to: o Provide better inspiration for travelers o Add features to the website that would better assist with travel planning o Improve engagement with individual users through targeted on-site content o Increase organic traffic through page optimization and content development Branson's target audience includes a variety of leisure travelers, including families, outdoor lovers, show -goers, golfers and Christmas enthusiasts. Centrally located in the Midwest within a day's drive of one-third of the US population, Branson's popularity has expanded nationally and internationally in recent years. The website needed to speak to all of these audiences in a way that was both inspiring and practical. Strategy We began by creating a comprehensive audience -first strategy designed to minimize general messaging on the website and speak more directly to individuals based on their specific interests and needs. We also optimized content and added more features to capture audiences at different stages of travel planning—from initial search and inspiration to booking travel and finding recommendations while in -market. To further customize the website experience for diverse audiences, we expanded personalized content to more audiences, driving users to more pages throughout the website. This allowed us to push users toward more interest -based content and also to push timely messages (such as new direct flight announcements and event promotion). To enhance the user experience, we implemented new and helpful tools to assist users in the travel planning process, including a new itinerary building tool that allowed users to create custom trip plans featuring attractions, events and dining. Through ongoing content optimizations to new and existing pages, we also improved discoverability of destination content, including search engine keyword rankings and overall organic traffic. We also took a multi -faceted approach to increasing website performance; the overall strategy included improvements to content quality and functionality, ongoing optimizations to increase search engine performance and enhanced on-site personalization. Miles 24 16.F.12.a Packet Pg. 3080 Website Design and Development Proposal for Collier County Office of Business and Economic Development To accomplish all of this, we employed a number of specific tactics: o We conducted a content audit of the existing site. Analysis of the lowest performing content assets provided guidance on strengths, weaknesses and needs that would shape priorities. o To enhance user experience, we added new features to the site navigation. These included a Christmas button for Branson's sizable holiday audience and a "My Trip" button that enabled users to build their own customized itinerary by favoriting business listings for attractions, hotels and restaurants throughout ExploreBranson.com. o To maintain and grow organic traffic, we reviewed SEO practices on the site, conducted analysis of data from Google Analytics and BrightEdge, and made updates to content that targeted featured snippets in Google SERPs as well as the rising number of natural language voice searches. o To maximize the effectiveness of personalization technology, we combined visitor profile research with data from Google Analytics to identify emerging audience segments that hadn't been previously targeted. Results By taking a targeted approach, we were able to improve on all key indicators without spending a huge amount of money on a full redesign. Through our ongoing optimization efforts we saw substantial growth across all metrics, including a 13% increase in unique visits since implementing website optimizations. Other results included: Increased engagement from on-site personalization: o 46% increase in average time on site o 36% increase in pages per visit o 10% decrease in bounce rate Significant improvements in SEO: o 43% increase in overall organic traffic year over year o 34% increase in organic terms ranked on page 1 In 2018, the new ExploreBranson.com won a WebAward for Travel Standard of Excellence. Miles 25 16.F.12.a Packet Pg. 3081 Website Design and Development Proposal for Collier County Office of Business and Economic Development VisitSavannah.com Savannah is a quirky, authentic destination with a warmth you experience the moment you arrive. Its rich history, historic neighborhoods and unusual characters provide an endless stream of stories about the area that inspire all who visit. Visit Savannah's website, however, was outdated in style and substance and hard to manage, forcing them to develop a standalone blog and separate websites for weddings, groups and meetings—resulting in a lost opportunity to interconnect related content and strengthen the brand experience. Objectives Miles and Visit Savannah set out to build a new brand -focused, content -rich, responsive -design website that was true to the city's charm and hospitality. Our goal was to lead with storytelling, seamlessly guiding visitors from inspiring editorial content to practical planning information about the experiences and partners the greater Savannah area offers; ultimately inspiring exploration throughout the website and supporting the strategy to increase length of stay. A major component of the new website would be incorporating the massive amount of blog content that was previously relegated to a separate URL. While the blog was successful because the content was relevant, it resulted in traffic being directed away from the travel site and fracturing the user experience, ultimately increasing the work needed to generate search authority for the main site. Miles 26 16.F.12.a Packet Pg. 3082 16.F.12.a Website Design and Development Proposal for Collier County Office of Business and Economic Development Strategy The build process for VisitSavannah.com included a three- month discovery of destination needs, drivers and ways the site can create meaningful impact for Visit Savannah's partners. After a deep -dive audit and research analysis, we conducted a user -intercept study on the old site while planning the new site. Key insights spoke to the content importance and engagement, which influenced the content - first approach taken during the site build. We built a fully responsive Drupal website with the ability to showcase the destination's immersive content library, engaging videos, stunning photography and compelling editorial. Keeping exploration in mind, the content takes center stage and serves as the main driver of travel inspiration, showcasing the visual stories of the features, partners and attractions Savannah offers. It highlights Savannah's rich and diverse neighborhoods, offers a sense of place and informs the visitor of the unique experiences offered by each. The new site has the flexibility to grow and expand with the city itself. Other specific new features of the site include: o A tag -based content structure that serves related content for higher discoverability and increased time on site o Social content from other visitors incorporated throughout the site to inspire users' own experiences and adventures o BlueConic, a personalization tool used to increase conversions on on-site forms SAYAHNAH Nvighborhoodx Fe C oji mu.unhies Sacatmali's Digi inct Districts o Sponsored content and native ad units that are specially designed to look like editorial, keeping in line with the site's authenticity Miles 27 Packet Pg. 3083 Website Design and Development Proposal for Collier County Office of Business and Economic Development The new site is an all-inclusive, one-stop shop for expert information about the magic Savannah offers. Group leaders, event coordinators and wedding planners are often looking for the same type of content as the leisure traveler, so content was thoughtfully integrated into one platform that is easy for the Visit Savannah team to update and easy for the user to navigate. Results The redesign reflects everything Savannah is: refreshing, uncluttered, easy to navigate, inviting and authentic. Since the launch of the new site, visitors have increased in quality and quantity, and in the first five months since launch the new site has seen: 0 570,000+ unique visitors (74% increase) 0 2.1 million page views 0 87.56% increase in average time on site 0 22,433 guide requests 0 87% increase in ad program CTR In 2018, the new VisitSavannah.com won a Gold HSMAI Adrian Award. Miles 28 16.F.12.a Packet Pg. 3084 Website Design and Development Proposal for Collier County Office of Business and Economic Development CincinnatiUSA.com The Cincinnati USA Regional Tourism Network promotes travel to the Cincinnati/Northern Kentucky area. In order to strengthen its impact and gain market share from surrounding regional competitors, the destination marketing organization needed a long-term strategic plan coupled with results -driven marketing tactics— starting with a new website. Objectives Cincinnati USA had already hired a third -party developer to build its new website but needed an industry leader in the travel promotion space to craft a strong strategy for it, supervise the new site build and identify enhancements post -launch. In addition, the organization wanted to retain these experts to provide ongoing marketing and consulting services in the coming years. Miles Partnership was hired for our travel marketing expertise, hyper results -driven approach and proven commitment to constant reporting and program optimization to deliver greater results over time. Strategy We began by conducting an audit of the existing website, reviewing current analytics and immersing ourselves in the latest consumer behavior and technology trends to develop a laser -focused strategy for how the new site should be structured, what content and features it should include, and how we Miles 29 16.F.12.a Packet Pg. 3085 Website Design and Development Proposal for Collier County Office of Business and Economic Development were going to measure its effectiveness. Cincinnati USA and its developer used those findings to build the new CincinnatiUSA.com. Once the new site launched, we then outlined a plan to provide critical ongoing services to help further support Cincinnati USA's marketing efforts. This support includes: o Identifying areas of challenge and opportunity, offering specific recommendations for improvement against key objectives o Providing strategic support and guidance for paid media campaigns, supporting goals to lower media bounce rates, increase engagement and incorporate "after the click" strategies o Developing market saturation and comparison strategies o Reskinning the website to match new regional branding and advising Cincinnati USA's creative agency during the process o Providing enhanced web analytics, SEO/optimization strategies and in-depth analysis o Commissioning a website research study to determine ROI and track effectiveness o Providing key support in multiple areas, including regional mergers, media planning, goal/measurement changes and partner advertising opportunities o Holding biweekly meetings to share project updates, new reporting and travel trends Results Based on our ongoing, multi-year consulting strategy, we've produced incredible results—from website enhancements and performance to building a strong co-op program and more. From November 2016 through December 2017, we partnered with Destination Analysts to conduct a conversion study to determine the new site's improved ROI and develop an online user profile. The results clearly demonstrated that our ongoing work is delivering big gains for our client. Among the highlights: 0 78% who used the CincinnatiUSA.com website ultimately visited the destination o Nearly 68% said it was the website that specifically influenced their trip o Almost 98% were satisfied with their visit, with nearly 73% saying they would return 0 85% of those who used the website said they would recommend it to others Miles 30 16.F.12.a Packet Pg. 3086 Website Design and Development Proposal for Collier County Office of Business and Economic Development Most importantly, this conversion study proved that we helped create a new website that delivered incredible ROI in terms of visitation and spending. Those who used the site and ultimately visited spent more than $8.5 million in market and generated 63,744 room nights for an economic impact of nearly $45 million. In short, our partnership has produced such significant results that Cincinnati USA's investment in our services has increased six -fold in just three years—and we look forward to bringing them even more results in the future. Client References We're happy to share five references from clients for whom we provide similar services to those outlined in the RFP (and for which we currently provide to the Naples CVB). Georgia Department of Economic Development: Miles is the digital agency of record for the Georgia Department of Economic Development, which has similar needs and challenges to OBED. We provide a range of services, including web design and development, media planning and buying, paid search, email marketing and content optimization services. Discover Puerto Rico: A Miles client since 2018, we provide brand strategy and identity, website design and development and digital media strategy services to Discover Puerto Rico. Discover The Palm Beaches: Miles is the agency of record for Discover The Palm Beaches, a Miles client since 2016. We also provide website design and development, SEO, SEM and content services. Visit St. Pete/Clearwater: A Miles client since 1996, Miles currently provides a range of services to Visit St. Pete/Clearwater, including website design and development, content development, SEO, analytics and SEM services. Miles is also VSPC's digital technology agency of record. Delaware Division of Small Business: A Miles client since 2017, we provide website design and other creative services to the Delaware Division of Small Business, who has similar needs and challenges to OBED. 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TOTAL SCORE OF ARL ITEM$ 9+r NMI b1&45 AM Miles 32 r. 16.F.12.a Packet Pg. 3088 Website Design and Development Proposal for Collier County Office of Business and Economic Development 16.F.12.a colliercomty So iciatian 19-7667 Co ler Coiwsky nann**,e Sates Dopair r Reference Questimnau-e S"citation: 19-7667 Reference Questionnaire for Miles Partnership (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name: Liz Mabe Company_ Digital Marketing Director (Evaluator completing reference questi—e) (Evaluator's Company completing reference) Email_ hz_mabe@dismverpuertorico.com FAX: Telephone: 417-827-3881 Collier County has implemented a process that collects reference infbimation in firms and their key personnel to be used in the selection of firms to perform this project The Name ofthe Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to I% with 10 representing that you were very satisifed (and would hire the famArndividual again) and 1 representing that you were very unsatisfied (and would never hire the firmhudivdiiml again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." " Project Description: Dls—e`P-r10R1--web:a<eB-1d Completion Date: 2128119 Project Budget: $500,000 Project Number of Days: 90 Item citer•ia Score 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on-time or early). 10 3 Quality ofwork. 10 4 Quality of oonsultative advice provided on the project 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover, invoices; manuals or going forward documentation, etc.) 10 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, pored tees, regulations, etc. 10 10 Overall comfort level with hiring the oompa y in the fimire (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 9/1912019 8:45 AM Miles 33 Q p. 26 Packet Pg. 3089 Website Design and Development Proposal for Collier County Office of Business and Economic Development conieccomty Co ler Cotes kv nann**,e Sates Dopair r Reference Questimnau-e Sa citation_ 19-7667 Reference Questionnaire for Miles Partnership (Name of Company Requesting Reference Information) (Name of Individuals Requesting Reference Information) Name= Greg Torre (Evaluator completing reference question c) FAX= 16.F.12.a So iciation 19-7667 Company_ Georgia Department of Economic Dev_ (Evaluator's Company completing reference) 4049th -4173 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name ofthe Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge m a scale of 1 to I% with 10 representing that you were very satisifed (and would hire the firmlmdividual again) and 1 representing that you were very unsatisfied (and would never hire the firmhudivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." " Project Description_ Interactive Agency of Record Completion Date= 0119-9 Project Budget- $1.5M -;24M Project Number of Days= 365 item citer•ia Score 1 Ability to manage the project costs (minimize change orders to scope). 10 2 Ability to maintain project schedule (complete on-time or early). 9 3 Quality ofworr. 10 4 Quality of consultative advice provided on the project 9 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover, invoices; manuals or going forward documentation, etc.) 9 7 Ability to verbally communicate and document information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 10 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 97 9/1912019 8-45 AM Miles 34 p. 26 Packet Pg. 3090 Website Design and Development Proposal for Collier County Office of Business and Economic Development .................................................................................................................................. . [amw COLJMl ��r�r nr�xry IieLtrt�er QYNiKMinY]fP .�srrriAli110d: C9-7U,G7 — ►re�renseQuestionroi�e for h'fiks Perinerzh�p tName ofCtfmpsny RquesrinP Rdftence 1nforma0on) SoYu�?4Gn 1�79Bi (`lwRr of [nJ1;V&01w Jiequesnng ke&rrnce Irafnreurtiun} + (] Nwav elegy' i z Compang L+ i�� s" [Cvalmlm c%+mpiningTelnnpp a glrxil.rrr.raim) (L;selustur'a UMPan} coniplelirg r6crmce) lel#�hemr: `7'L1 C46a C000t>F hm irr4{en 2hA a Plums 1hK ftgllas rsderenar letfunr ian o■ fi— and khair L41) Kmnel w be med n die —'-fin Cf ffrjs ru O bis p q*E The T+i�Yr aL Ute C4mp$ny laced m die S abject abcws has li�scd pvu u AL dwm 1-mb b IJINY F -m Pr4DE4 Pollirrnrred w& plea -e vrnplele dw Jur-;Y Phase rau< earh criteria xa uflarrbowl�d*e ona Waleof 1 10 NO, frith IU reprean,ring lhas you were wary ni is[Lrd 1 and would hire tke ff M i+id-1 alp* SW I rePleseEdON ria }ao were Vrer umWi56rd find wruld never hitt the tirrro5ndivdi,1al apik 1Fym doom hwe ssfGcieat ktmrriri&; urPast P,2a we in a pank ular grey. Icaw it blank and the h= er iNu WIN tre uxw d -G.' rV PrgKcc Dego:ription: + r. C,,.Plrtkn wk. ► ` A.ryacr IsudAat: SSS ' 14:s•� _ _ Project hlumba ol-DL)il_ ! SHRM41; 0:45.km 16.F.12.a 4PIn Cdr1Ji Abitiry b � PNJ4C1 coni {rowr� Im G)LrYgC i7ttiPri 4U ac+opcj. Score O r I � v N Ability n Fmomo pmi es aLueduk (eompIM un.rimr ur carry). WityoN"—L P Q 3 O Qwlity rcxnrsrdrmiwti alviue provided nn � e pmjeet. LL 7 � � to d —_ Frofessinaelism >•rllaMiC}' w eaga perwmcl_ Pit+jeux i�nieistraiowlaaQrplehad dncanrsnu, final invoice final pm"d turnover; O � ti G m h- eie.} +hbi)il).4owrl hyQo nunicataanddnquroenrinkxrna4nn,Jcariyandswrinatly. x l! AMha) b BMW sits uui m"pec kd prujva eireumsnweY. Aly 4 n fuiro.r ori doeunutm. pol icies, prooedLems. Tules, ral�uladnna, etc. E 4 { ouerali taaFrrl ktid wig 6Rinfthe eoeiyfay in khv fu[ure (tuau rncrsarisfacrloo�). TOTAL SC4MF OF ALL r rFLIa R Q 1p Miles 1 35 P25 Packet Pg. 3091 Website Design and Development Proposal for Collier County Office of Business and Economic Development coniercounty 4W�ru�nkv AMnn** a Sc+ s Copa+r r ow-.�n •�--� r.,, yam, Reference Queshmmure S"citation_ 19-7667 Reference Questionnaire for Miles Partnership (Name of Company Requesting Reference Information) 16.F.12.a So ic"ian 19-7667 (Name of Individuals Requesting Reference Information) Name= Michael Chesney Company_ Delaware Division of Small Business (Evaluator completing reference quiesti-e) (Evaluator's Company completing reference) Email_ michaelchemcy@delaware.gov FAX_ N/A Telephone= 302--577-8472 Collier County has implemented a process that collects reference information on firms and their key personnel to be used in the selection of firms to perform this project. The Name ofthe Company listed in the Subject above has listed you as a client for which they have previously performed work. Please complete the survey. Please rate each criteria to the best of your knowledge on a scale of 1 to I% with 10 representing that you were very satisifed (and would hire the firmlindividual again) and 1 representing that you were very unsatisfied (and would never hire the firmhudivdival again). If you do not have sufficient knowledge of past performance in a particular area, leave it blank and the item or form will be scored "0." " On-going creative work Project Description_ Project Budget-510(X0001year Completion Date= 1/A Project Number of Days= 2 years item Cfteeia Score 1 Ability to manage the project costs (minimize change orders to scope)- 10 2 Ability to maintain project schedule (complete on-time or early). 9 3 Quality ofworr. 10 4 Quality of consultative advice provided on the project 10 5 Professionalism and ability to manage personnel. 10 6 Project administration (completed documents, final invoice, final product turnover, invoices; manuals or going forward documentation, etc.) 9 7 Ability to verbally communicate and documeut information clearly and succinctly. 10 8 Abiltity to manage risks and unexpected project circumstances. 9 9 Ability to follow contract documents, policies, procedures, rules, regulations, etc. 10 10 Overall comfort level with hiring the company in the future (customer satisfaction). 10 TOTAL SCORE OF ALL ITEMS 97 9/1912019 8-45 AM Miles 36 Q p. 26 Packet Pg. 3092 Website Design and Development Proposal for Collier County Office of Business and Economic Development Evidence of Financial Strength Below is a bank letter as evidence of Miles Partnership's financial strength. Capital Commercial Banking February 15, 2019 Miles Partnership, LLP 6751 Professional Parkway West Suite 200 Sarasota, FL 34240 Re: Capital One, National Association Reference Letter To Whom it May Concern, Capital One, National Association 2325 Lakeview Parkway Alpharetta, GA 30009 Capital One, National Association ("Capital One") was introduced to the executive management team of Miles Partnership, LLLP ("Miles") in January of 2018. We formally commenced a banking relationship with Miles during June of 2018. Miles maintains their deposit accounts with Capital One. As of the date hereof, the current combined deposit account balances maintained at Capital One are in the high 7 figures balance range. To the extent that you would like to speak with me directly regarding Miles, or if you have specific questions to which you would like me to respond, please do not hesitate to contact me directly at (770) 246-8518 or at michael.rhea@capitalone.com. Sincerely, CAPITAL ONE, NATIONAL l I BY: Name: Michael Rhea Title: Duly Authorized Signatory Miles 37 16.F.12.a Packet Pg. 3093 Website Design and Development Proposal for Collier County Office of Business and Economic Development Evaluation Criteria No. 6: Specialized Expertise of Team Members At Miles, every team member is a marketing expert—whether they're an artist, writer, analytics guru, account executive or vice president. Your dedicated account team is experienced in firsts; they're a group of innovators who've led the way in introducing new traditional and digital marketing programs, systems and technologies, and they're excited to continue bringing these proven ideas to OBED. On the following pages, we have provided brief resumes for each of your team members at Miles, along with a description of their responsibilities and related experience. Many of your team members have direct experience working with the Naples CVB and on ParadiseCoast.com. We will not be using any subcontractors to fulfill this scope of work. Meet Your Team at Miles Lauren Bourgoing / Vice President Education: B.A. in Psychology and French, Bates College; D.A.L.F. (Profound Diploma of the French Language), University of Provence, France Experience: Seven -and -a -half years with Miles; more than 19 years of advertising and marketing experience developing strategies for integrated travel marketing communications programs Current Job Duties: o responsible for the overall management of a client's scope of work o oversees research, strategy, planning, performance, troubleshooting and reporting o brings clients fresh perspectives and in-depth knowledge of interactive trends to new marketing efforts o works closely with team members to maximize strategy and innovation, and to ensure the best return on investment for OBED Related Account Experience: Lauren has helped lead the marketing/media strategy and creative execution for our work with Brand USA and VISIT FLORIDA, as well as the digital marketing and website builds for the Naples CVB, Maryland Office of Tourism, Bermuda Tourism Authority and Visit St. Pete/Clearwater. Miles 38 16.F.12.a Packet Pg. 3094 Website Design and Development Proposal for Collier County Office of Business and Economic Development Brittany Guimond / Interactive Producer Education: B.A. in Arts, Entertainment and Media Management from Columbia College Chicago Experience: Five years with Miles; six additional years of related marketing experience with emphasis in association management and cultural attractions Current Job Duties: o utilizes her focus on user interface and experience in graphic design to create exciting and fresh interactive designs that are engaging, effective and visually appealing o defines website goals and objectives that align with clients overall marketing strategy o collaborates with clients, designers, editors and developers to create digital solutions Related Account Experience: Brittany has extensive experience managing web projects for a number of clients, including Discover Puerto Rico, Branson/Lakes Area CVB and Mammoth Lakes Tourism. Phoebe Ray / Digital Project Manager Education: B.A. in Communications and Spanish, University of Maine Orono Experience: One -and -a -half years with Miles; more than four years of experience working in the advertising and marketing industry, managing numerous types of projects and working with various clients from national restaurant chains to small, local businesses Current Job Duties: o manages all web -based projects for Naples CVB website o directs strategic planning for digital communications platforms, team leadership and digital project management o liaises between internal Miles teams and client teams to ensure open communication and superb customer service Related Account Experience: Phoebe has been the digital project manager for the Naples CVB site for a year and is currently assisting as project manager on the Explore Minnesota website build, and will be the main digital project manager once the site launches in early 2020. She was the advertising and data manager for the VISIT FLORIDA Official Visitor Guide and is currently ADM for Destination DC's Official Visitors Map and VisitSarasota.com. Miles 39 16.F.12.a Packet Pg. 3095 Website Design and Development Proposal for Collier County Office of Business and Economic Development Melissa Bartalos / Content Director Education: B.A. in English and Mass Communications, University of Florida Experience: Thirteen -and -a -half years with Miles; five years of additional related experience Current Job Duties: o leads the evolution of content offerings at Miles, closely watching travel trends and industry research o develops, collaborates with and manages a team of freelance writers and destination experts to concept, create, edit, optimize and implement content designed to connect with readers and drive visitation o creates content strategies and editorial plans for a variety of platforms, including print advertising to websites and social media Related Account Experience: Melissa managed content execution for the ParadiseCoast.com website redesign and created copy for personalized homepage headers for the Naples CVB's eight market segments. She also conducted a full content audit of the website, developed a brand -focused content strategy and launched 150+ pages of content for an award-winning responsive -design website for Bermuda Tourism Authority; the site was named among the "25 Best Tourism Board Websites in the World" by Skift in 2017. In addition, she was highly involved in the State of Delaware's rebranding, which involved creative copywriting and in-depth research, including multiple focus groups and brand studies. Kate Bradshaw / Content Manager Education: B.A. in English, University of Tampa; M.A. in Journalism & Media Studies, University of South Florida St. Petersburg Experience: One -and -a -half years with Miles; more than 10 years' experience covering public policy, tourism and other issues for various publications; more than 10 years' experience in professional communications and content management systems Current Job Duties: o creates, refines and/or reviews print and web content o reviews, analyzes and reports web traffic and engagement data and trends o audits client website content to aid in overall strategy Related Account Experience: Kate has worked extensively on the Naples CVB account, from personalization strategy and copywriting to monthly analytics reports. She is currently carrying out content audits and strategy/planning for Baltimore.org as well as the website for the Bermuda Business Development Agency, Bermuda's economic development arm. Miles 40 16.F.12.a Packet Pg. 3096 Website Design and Development Proposal for Collier County Office of Business and Economic Development Rebecca Jones / Art Director Education: B.S. in Graphic Design, Art Institute of Philadelphia; Art History Study Abroad Program in Florence & Rome, Italy Experience: Five years with Miles; 10 additional years of agency design experience Current Job Duties: o responsible for art direction and design across multiple platforms o works collaboratively with content directors, developers and internal client teams to develop creative that is on target and represents the destination's brand o formulates concepts and executes mobile -friendly website designs o directs and maintains client brands through websites, email newsletters, print magazines and sales and marketing collateral Related Account Experience: Bermuda Tourism Authority (developed a brand -focused design for the award-winning website); Visit Savannah (led the design for a new content -focused website); Destination DC (designed digital advertising programs); Experience Kissimmee (concepted and executed brand -focused photo shoots). Chris Rocha / Lead Web Developer/Manager Education: B.A in Fine Art -Studio, University of South Florida Experience: Six years with Miles; 20 -plus years of additional experience in print production, graphic design, web design and development. His background includes both corporate advertising departments and agency environments, providing him a unique perspective on client needs and expectations Current Job Duties: o responsible for the development and management of content -collateral specific websites o identifies opportunities to enhance client websites by integrating emerging tools and technologies o utilizes his experience in Drupal, WordPress, PHP, HTML, CSS and JavaScript Related Account Experience: Visit Savannah (built responsive website that utilizes an asset-based page layout system); Bermuda Tourism Authority (built an award-winning responsive -design website with a powerful and flexible CSS inheritance); Visit St. Pete/Clearwater (built an award-winning responsive -design website featuring a unique implementation of YouTube and 360 videos). Miles 41 16.F.12.a Packet Pg. 3097 Website Design and Development Proposal for Collier County Office of Business and Economic Development Wes Bryant / Senior Web Developer Education: B.S. in Information Systems, Kennesaw State University Experience: 10 years with Miles; 15 years of web development and graphic/print design experience Current Job Duties: o responsible for website development and programming, which includes product enhancements, bug -fixing and troubleshooting issues o participates in research and production on web -based products in addition to ongoing maintenance and reporting o utilizes his experience in PHP, MySQL, Drupal, Laravel, WordPress, JavaScript, Angular, CSS and HTML5 o utilizes his expert -level social media integration experience with Facebook, Twitter, YouTube, Instagram, Pinterest and Flickr, among others Related Account Experience: Visit St. Pete/Clearwater (have developed multiple new forms of content, winning multiple awards); Naples CVB (migrated the old site to a completely new platform with modern tech/design); worked on website development projects for Veterans Florida, Visit Savannah, Visit Baltimore and Bermuda Tourism Authority, among others. Miles 42 16.F.12.a Packet Pg. 3098 Website Design and Development Proposal for Collier County Office of Business and Economic Development Evaluation Criteria No. 7: Local Vendor Preference Miles Partnership does not meet these requirements and will not be seeking Local Vendor Preference. Miles 43 16.F.12.a Packet Pg. 3099 Website Design and Development Proposal for Collier County Office of Business and Economic Development Forms On the following pages, please find the below completed forms: o Vendor Checklist o Conflict of Interest Affidavit o Vendor Declaration Statement o Immigration Affidavit Certification o Vendor Substitute W — 9 o Vendor's Insurance Statement Miles 44 16.F.12.a Packet Pg. 3100 Collier County CAW COMMY Aoornini.�e Ser. �rl� F'rc mens ServicesDrwsim Form 2: Vendor Check List Solicita 16.F.12.a IMPORTANT: THIS SHEET MUST BE SIGNED. Please read carefully, sign in the spaces indicated and return with your Proposal. Vendor should check off each of the following items as the necessary action is completed: ® The Solicitation Submittal has been signed. ® The Solicitation Pricing Document (Bid Schedule/Quote Schedule/etc.) has been completed and attached. © All applicable forms have been signed and included, along with licenses to complete the requirements of the project. © Any addenda have been signed and included. ® Affidavit for Claiming Status as a Local Business, if applicable. ❑X Division of Corporations - Florida Department of State — http://dos.myflorida.com/sunbiz/ (If work performed in the State) ❑X E-Verify/Immigration Affidavit (Memorandum of Understanding). ALL SUBMITTALS MUST HAVE THE SOLICITATION NUMBER AND TITLE Name of Firm: Miles Partnership, LLLP Address: 6751 Professional Pkwy West, Suite 200 City, State, Zip: Sarasota, FL 34240 Telephone: 941-342-2310 Email: lauren.bourgoing@milespartnership.com Representative Signature: Representative Name: David Burgess Date October 15, 2019 9/19/2019 8:45 AM I Packet Pg. 3101 Collier County CAW COMM}+ Aamni re Ser cmDepartnen[ F'rc menl ServicesDrwsirn Form 3: Conflict of Interest Affidavit Solicita 16.F.12.a The Vendor certifies that, to the best of its knowledge and belief, the past and current work on any Collier County project affiliated with this solicitation does not pose an organizational conflict as described by one of the three categories below: Biased ground rules — The firm has not set the "ground rules" for affiliated past or current Collier County project identified above (e.g., writing a procurement's statement of work, specifications, or performing systems engineering and technical direction for the procurement) which appears to skew the competition in favor of my firm. Impaired objectivity — The firm has not performed work on an affiliated past or current Collier County project identified above to evaluate proposals / past performance of itself or a competitor, which calls into question the contractor's ability to render impartial advice to the government. Unequal access to information — The firm has not had access to nonpublic information as part of its performance of a Collier County project identified above which may have provided the contractor (or an affiliate) with an unfair competitive advantage in current or future solicitations and contracts. In addition to this signed affidavit, the contractor / vendor must provide the following: 1. All documents produced as a result of the work completed in the past or currently being worked on for the above-mentioned project; and, 2. Indicate if the information produced was obtained as a matter of public record (in the "sunshine") or through non-public (not in the "sunshine") conversation (s), meeting(s), document(s) and/or other means. Failure to disclose all material or having an organizational conflict in one or more of the three categories above be identified, may result in the disqualification for future solicitations affiliated with the above referenced project(s). By the signature below, the firm (employees, officers and/or agents) certifies, and hereby discloses, that, to the best of their knowledge and belief, all relevant facts concerning past, present, or currently planned interest or activity (financial, contractual, organizational, or otherwise) which relates to the project identified above has been fully disclosed and does not pose an organizational conflict. Firm: Miles Partnership, LLLP Signature and Date: Print Name: Davide Burgess Title of Signatory: President & CEO October 15, 2019 9/19/2019 8:45 AM I Packet Pg. 3102 Collier County CAW 130MIlLy Adorninistr�.�e 5er�rirx=, �epar4rudi[ r'r$E<x.rwmenl ServicesDrweirn Form 4: Vendor Declaration Statement BOARD OF COUNTY COMMISSIONERS Collier County Government Complex Naples, Florida 34112 Dear Commissioners: Solicita 16.F.12.a The undersigned, as Vendor declares that this response is made without connection or arrangement with any other person and this proposal is in every respect fair and made in good faith, without collusion or fraud. The Vendor agrees, if this solicitation submittal is accepted, to execute a Collier County document for the purpose of establishing a formal contractual relationship between the firm and Collier County, for the performance of all requirements to which the solicitation pertains. The Vendor states that the submitted is based upon the documents listed by the above referenced Solicitation. Further, the vendor agrees that if awarded a contract for these goods and/or services, the vendor will not be eligible to compete, submit a proposal, be awarded, or perform as a sub -vendor for any future associated with work that is a result of this awarded contract. IN WITNESS WHEREOF, WE have hereunto subscribed our names on this 15th day of October 20 19in the County of Sarasota . in the State of Florida Firm's Legal Name: Miles Partnership, LLLP Address: 6751 Professional Pkwy W., Suite 200 City, State, Zip Code: Sarasota, FL 34240 Florida Certificate of A16000000417 Authority Document Number Federal Tax Identification Number *CCR # or CAGE Code 02-0761406 *Only if Grant Funded Telephone: 941-342-2310 Signature by: David Burgess (Typed and written) Title: President & CEO 9/19/2019 8:45 AM I Packet Pg. 3103 Collier County Additional Contact Information Send payments to: (required if different from Company name used as payee above) Contact name: Title: Address: City, State, ZIP Telephone: Email: Office servicing Collier County to place orders (required if different from above) Contact name: Title: Address: City, State, ZIP Telephone: Email: Solicita 16.F.12.a 9/19/2019 8:45 AM I Packet Pg. 3104 Solicita 16.F.12.a Collier County cote,, C.Ount�► Administrative Services Departrnent Procurement Services Division Form 5: Immigration Affidavit Certification This Affidavit is required and should be signed, notarized by an authorized principal of the firm and submitted with formal solicitation submittals. Further, Vendors are required to enroll in the E -Verify program, and provide acceptable evidence of their enrollment, at the time of the submission of the Vendor's proposal. Acceptable evidence consists of a copy of the properly completed E -Verify Company Profile page or a copy of the fully executed E -Verify Memorandum of Understanding for the company. Failure to include this Affidavit and acceptable evidence of enrollment in the E -Verify Program may deem the Vendor's proposal as non- rewonsive. Collier County will not intentionally award County contracts to any Vendor who knowingly employs unauthorized alien workers, constituting a violation of the employment provision contained in 8 U.S.C. Section 1324 a(e) Section 274A(e) of the Immigration and Nationality Act ("INA"). Collier County may consider the employment by any Vendor of unauthorized aliens a violation of Section 274A (e) of the INA. Such Violation by the recipient of the Employment Provisions contained in Section 274A (e) of the INA shall be grounds for unilateral termination of the contract by Collier County. Vendor attests that they are fully compliant with all applicable immigration laws (specifically to the 1986 Immigration Act and subsequent Amendment(s)) and agrees to comply with the provisions of the Memorandum of Understanding with E -Verify and to provide proof of enrollment in The Employment Eligibility Verification System (E -Verify), operated by the Department of Homeland Security in partnership with the Social Security Administration at the time of submission of the Vendor's proposal. Company Name Miles Partnership, LLLP Print Name David Burgess Title President & CEO Signature ���i Date October 15, 2019 State of LISA L HILL County of _��� s 0 ` G`_ ��'/.• :-aS=: Notary Public - State of Florida Commission M GG 239799 ?wft My Comm. Expires Noy 14, 2022 Bonded through National Notary Assn. The signee of these Affidavit guarantees, as evidenced by the sworn affidavit required herein, the truth and accuracy of this affidavit to interrogatories hereinafter made. 9/19/2019 8:45 AM I Packet Pg. 3105 Page 1 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: THE E-VERIFY MEMORANDUM OF UNDERSTANDING FOR EMPLOYERS ARTICLE I PURPOSE AND AUTHORITY E-Verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of Form I-9, Employment Eligibility Verification (Form I-9). This Memorandum of Understanding (MOU) explains certain features of the E-Verify program and describes specific responsibilities of the Employer, the Social Security Administration (SSA), and DHS. Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub. L. 104-208, 110 Stat. 3009, as amended (8 U.S.C. § 1324a note). The Federal Acquisition Regulation (FAR) Subpart 22.18, “Employment Eligibility Verification” and Executive Order 12989, as amended, provide authority for Federal contractors and subcontractors (Federal contractor) to use E-Verify to verify the employment eligibility of certain employees working on Federal contracts. ARTICLE II RESPONSIBILITIES A. RESPONSIBILITIES OF THE EMPLOYER 1.The Employer agrees to display the following notices supplied by DHS in a prominent place that is clearly visible to prospective employees and all employees who are to be verified through the system: a.Notice of E-Verify Participation b.Notice of Right to Work 2.The Employer agrees to provide to the SSA and DHS the names, titles, addresses, and telephone numbers of the Employer representatives to be contacted about E-Verify. The Employer also agrees to keep such information current by providing updated information to SSA and DHS whenever the representatives’ contact information changes. 3.The Employer agrees to grant E-Verify access only to current employees who need E-Verify access. Employers must promptly terminate an employee’s E-Verify access if the employer is separated from the company or no longer needs access to E-Verify. 417477 The parties to this agreement are the Department of Homeland Security (DHS) and the Miles Partnership, LLLP (Employer). The purpose of this agreement is to set forth terms and conditions which the Employer will follow while participating in E-Verify. 16.F.12.a Packet Pg. 3106 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 2 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: 4. The Employer agrees to become familiar with and comply with the most recent version of the E-Verify User Manual. 5. The Employer agrees that any Employer Representative who will create E-Verify cases will complete the E-Verify Tutorial before that individual creates any cases. a. The Employer agrees that all Employer representatives will take the refresher tutorials when prompted by E-Verify in order to continue using E-Verify. Failure to complete a refresher tutorial will prevent the Employer Representative from continued use of E-Verify. 6. The Employer agrees to comply with current Form I-9 procedures, with two exceptions: a. If an employee presents a "List B" identity document, the Employer agrees to only accept "List B" documents that contain a photo. (List B documents identified in 8 C.F.R. § 274a.2(b)(1)(B)) can be presented during the Form I-9 process to establish identity.) If an employee objects to the photo requirement for religious reasons, the Employer should contact E-Verify at 888-464-4218. b. If an employee presents a DHS Form I-551 (Permanent Resident Card), Form I-766 (Employment Authorization Document), or U.S. Passport or Passport Card to complete Form I-9, the Employer agrees to make a photocopy of the document and to retain the photocopy with the employee’s Form I-9. The Employer will use the photocopy to verify the photo and to assist DHS with its review of photo mismatches that employees contest. DHS may in the future designate other documents that activate the photo screening tool. Note: Subject only to the exceptions noted previously in this paragraph, employees still retain the right to present any List A, or List B and List C, document(s) to complete the Form I-9. 7. The Employer agrees to record the case verification number on the employee's Form I-9 or to print the screen containing the case verification number and attach it to the employee's Form I-9. 8. The Employer agrees that, although it participates in E-Verify, the Employer has a responsibility to complete, retain, and make available for inspection Forms I-9 that relate to its employees, or from other requirements of applicable regulations or laws, including the obligation to comply with the antidiscrimination requirements of section 274B of the INA with respect to Form I-9 procedures. a. The following modified requirements are the only exceptions to an Employer’s obligation to not employ unauthorized workers and comply with the anti-discrimination provision of the INA: (1) List B identity documents must have photos, as described in paragraph 6 above; (2) When an Employer confirms the identity and employment eligibility of newly hired employee using E-Verify procedures, the Employer establishes a rebuttable presumption that it has not violated section 274A(a)(1)(A) of the Immigration and Nationality Act (INA) with respect to the hiring of that employee; (3) If the Employer receives a final nonconfirmation for an employee, but continues to employ that person, the Employer must notify DHS and the Employer is subject to a civil money penalty between $550 and $1,100 for each failure to notify DHS of continued employment following a final nonconfirmation; (4) If the Employer continues to employ an employee after receiving a final nonconfirmation, then the Employer is subject to a rebuttable presumption that it has knowingly 417477 16.F.12.a Packet Pg. 3107 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 3 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: employed an unauthorized alien in violation of section 274A(a)(1)(A); and (5) no E-Verify participant is civilly or criminally liable under any law for any action taken in good faith based on information provided through the E-Verify. b. DHS reserves the right to conduct Form I-9 compliance inspections, as well as any other enforcement or compliance activity authorized by law, including site visits, to ensure proper use of E-Verify. 9. The Employer is strictly prohibited from creating an E-Verify case before the employee has been hired, meaning that a firm offer of employment was extended and accepted and Form I-9 was completed. The Employer agrees to create an E-Verify case for new employees within three Employer business days after each employee has been hired (after both Sections 1 and 2 of Form I-9 have been completed), and to complete as many steps of the E-Verify process as are necessary according to the E-Verify User Manual. If E-Verify is temporarily unavailable, the three-day time period will be extended until it is again operational in order to accommodate the Employer's attempting, in good faith, to make inquiries during the period of unavailability. 10. The Employer agrees not to use E-Verify for pre-employment screening of job applicants, in support of any unlawful employment practice, or for any other use that this MOU or the E-Verify User Manual does not authorize. 11. The Employer must use E-Verify for all new employees. The Employer will not verify selectively and will not verify employees hired before the effective date of this MOU. Employers who are Federal contractors may qualify for exceptions to this requirement as described in Article II.B of this MOU. 12. The Employer agrees to follow appropriate procedures (see Article III below) regarding tentative nonconfirmations. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee’s E-Verify case. The Employer agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. Further, when employees contest a tentative nonconfirmation based upon a photo mismatch, the Employer must take additional steps (see Article III.B. below) to contact DHS with information necessary to resolve the challenge. 13. The Employer agrees not to take any adverse action against an employee based upon the employee's perceived employment eligibility status while SSA or DHS is processing the verification request unless the Employer obtains knowledge (as defined in 8 C.F.R. § 274a.1(l)) that the employee is not work authorized. The Employer understands that an initial inability of the SSA or DHS automated verification system to verify work authorization, a tentative nonconfirmation, a case in continuance (indicating the need for additional time for the government to resolve a case), or the finding of a photo mismatch, does not establish, and should not be interpreted as, evidence that the employee is not work authorized. In any of such cases, the employee must be provided a full and fair opportunity to contest the finding, and if he or she does so, the employee may not be terminated or suffer any adverse employment consequences based upon the employee’s perceived employment eligibility status 417477 16.F.12.a Packet Pg. 3108 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 4 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: (including denying, reducing, or extending work hours, delaying or preventing training, requiring an employee to work in poorer conditions, withholding pay, refusing to assign the employee to a Federal contract or other assignment, or otherwise assuming that he or she is unauthorized to work) until and unless secondary verification by SSA or DHS has been completed and a final nonconfirmation has been issued. If the employee does not choose to contest a tentative nonconfirmation or a photo mismatch or if a secondary verification is completed and a final nonconfirmation is issued, then the Employer can find the employee is not work authorized and terminate the employee’s employment. Employers or employees with questions about a final nonconfirmation may call E-Verify at 1-888-464- 4218 (customer service) or 1-888-897-7781 (worker hotline). 14. The Employer agrees to comply with Title VII of the Civil Rights Act of 1964 and section 274B of the INA as applicable by not discriminating unlawfully against any individual in hiring, firing, employment eligibility verification, or recruitment or referral practices because of his or her national origin or citizenship status, or by committing discriminatory documentary practices. The Employer understands that such illegal practices can include selective verification or use of E-Verify except as provided in part D below, or discharging or refusing to hire employees because they appear or sound “foreign” or have received tentative nonconfirmations. The Employer further understands that any violation of the immigration-related unfair employment practices provisions in section 274B of the INA could subject the Employer to civil penalties, back pay awards, and other sanctions, and violations of Title VII could subject the Employer to back pay awards, compensatory and punitive damages. Violations of either section 274B of the INA or Title VII may also lead to the termination of its participation in E-Verify. If the Employer has any questions relating to the anti-discrimination provision, it should contact OSC at 1-800-255-8155 or 1-800-237-2515 (TDD). 15. The Employer agrees that it will use the information it receives from E-Verify only to confirm the employment eligibility of employees as authorized by this MOU. The Employer agrees that it will safeguard this information, and means of access to it (such as PINS and passwords), to ensure that it is not used for any other purpose and as necessary to protect its confidentiality, including ensuring that it is not disseminated to any person other than employees of the Employer who are authorized to perform the Employer's responsibilities under this MOU, except for such dissemination as may be authorized in advance by SSA or DHS for legitimate purposes. 16. The Employer agrees to notify DHS immediately in the event of a breach of personal information. Breaches are defined as loss of control or unauthorized access to E-Verify personal data. All suspected or confirmed breaches should be reported by calling 1-888-464-4218 or via email at E-Verify@dhs.gov. Please use “Privacy Incident – Password” in the subject line of your email when sending a breach report to E-Verify. 17. The Employer acknowledges that the information it receives from SSA is governed by the Privacy Act (5 U.S.C. § 552a(i)(1) and (3)) and the Social Security Act (42 U.S.C. 1306(a)). Any person who obtains this information under false pretenses or uses it for any purpose other than as provided for in this MOU may be subject to criminal penalties. 18. The Employer agrees to cooperate with DHS and SSA in their compliance monitoring and evaluation of E-Verify, which includes permitting DHS, SSA, their contractors and other agents, upon 417477 16.F.12.a Packet Pg. 3109 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 5 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: reasonable notice, to review Forms I-9 and other employment records and to interview it and its employees regarding the Employer’s use of E-Verify, and to respond in a prompt and accurate manner to DHS requests for information relating to their participation in E-Verify. 19. The Employer shall not make any false or unauthorized claims or references about its participation in E-Verify on its website, in advertising materials, or other media. The Employer shall not describe its services as federally-approved, federally-certified, or federally-recognized, or use language with a similar intent on its website or other materials provided to the public. Entering into this MOU does not mean that E-Verify endorses or authorizes your E-Verify services and any claim to that effect is false. 20. The Employer shall not state in its website or other public documents that any language used therein has been provided or approved by DHS, USCIS or the Verification Division, without first obtaining the prior written consent of DHS. 21. The Employer agrees that E-Verify trademarks and logos may be used only under license by DHS/USCIS (see M-795 (Web)) and, other than pursuant to the specific terms of such license, may not be used in any manner that might imply that the Employer’s services, products, websites, or publications are sponsored by, endorsed by, licensed by, or affiliated with DHS, USCIS, or E-Verify. 22. The Employer understands that if it uses E-Verify procedures for any purpose other than as authorized by this MOU, the Employer may be subject to appropriate legal action and termination of its participation in E-Verify according to this MOU. B. RESPONSIBILITIES OF FEDERAL CONTRACTORS 1. If the Employer is a Federal contractor with the FAR E-Verify clause subject to the employment verification terms in Subpart 22.18 of the FAR, it will become familiar with and comply with the most current version of the E-Verify User Manual for Federal Contractors as well as the E-Verify Supplemental Guide for Federal Contractors. 2. In addition to the responsibilities of every employer outlined in this MOU, the Employer understands that if it is a Federal contractor subject to the employment verification terms in Subpart 22.18 of the FAR it must verify the employment eligibility of any “employee assigned to the contract” (as defined in FAR 22.1801). Once an employee has been verified through E-Verify by the Employer, the Employer may not create a second case for the employee through E-Verify. a. An Employer that is not enrolled in E-Verify as a Federal contractor at the time of a contract award must enroll as a Federal contractor in the E-Verify program within 30 calendar days of contract award and, within 90 days of enrollment, begin to verify employment eligibility of new hires using E-Verify. The Employer must verify those employees who are working in the United States, whether or not they are assigned to the contract. Once the Employer begins verifying new hires, such verification of new hires must be initiated within three business days after the hire date. Once enrolled in E-Verify as a Federal contractor, the Employer must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee’s assignment to the contract, whichever date is later. 417477 16.F.12.a Packet Pg. 3110 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 6 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: b. Employers enrolled in E-Verify as a Federal contractor for 90 days or more at the time of a contract award must use E-Verify to begin verification of employment eligibility for new hires of the Employer who are working in the United States, whether or not assigned to the contract, within three business days after the date of hire. If the Employer is enrolled in E-Verify as a Federal contractor for 90 calendar days or less at the time of contract award, the Employer must, within 90 days of enrollment, begin to use E-Verify to initiate verification of new hires of the contractor who are working in the United States, whether or not assigned to the contract. Such verification of new hires must be initiated within three business days after the date of hire. An Employer enrolled as a Federal contractor in E-Verify must begin verification of each employee assigned to the contract within 90 calendar days after date of contract award or within 30 days after assignment to the contract, whichever is later. c. Federal contractors that are institutions of higher education (as defined at 20 U.S.C. 1001(a)), state or local governments, governments of Federally recognized Indian tribes, or sureties performing under a takeover agreement entered into with a Federal agency under a performance bond may choose to only verify new and existing employees assigned to the Federal contract. Such Federal contractors may, however, elect to verify all new hires, and/or all existing employees hired after November 6, 1986. Employers in this category must begin verification of employees assigned to the contract within 90 calendar days after the date of enrollment or within 30 days of an employee’s assignment to the contract, whichever date is later. d. Upon enrollment, Employers who are Federal contractors may elect to verify employment eligibility of all existing employees working in the United States who were hired after November 6, 1986, instead of verifying only those employees assigned to a covered Federal contract. After enrollment, Employers must elect to verify existing staff following DHS procedures and begin E-Verify verification of all existing employees within 180 days after the election. e. The Employer may use a previously completed Form I-9 as the basis for creating an E-Verify case for an employee assigned to a contract as long as: i. That Form I-9 is complete (including the SSN) and complies with Article II.A.6, ii. The employee’s work authorization has not expired, and iii. The Employer has reviewed the Form I-9 information either in person or in communications with the employee to ensure that the employee’s Section 1, Form I-9 attestation has not changed (including, but not limited to, a lawful permanent resident alien having become a naturalized U.S. citizen). f. The Employer shall complete a new Form I-9 consistent with Article II.A.6 or update the previous Form I-9 to provide the necessary information if: i. The Employer cannot determine that Form I-9 complies with Article II.A.6, ii. The employee’s basis for work authorization as attested in Section 1 has expired or changed, or iii. The Form I-9 contains no SSN or is otherwise incomplete. Note: If Section 1 of Form I-9 is otherwise valid and up-to-date and the form otherwise complies with 417477 16.F.12.a Packet Pg. 3111 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 7 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: Article II.C.5, but reflects documentation (such as a U.S. passport or Form I-551) that expired after completing Form I-9, the Employer shall not require the production of additional documentation, or use the photo screening tool described in Article II.A.5, subject to any additional or superseding instructions that may be provided on this subject in the E-Verify User Manual. g. The Employer agrees not to require a second verification using E-Verify of any assigned employee who has previously been verified as a newly hired employee under this MOU or to authorize verification of any existing employee by any Employer that is not a Federal contractor based on this Article. 3. The Employer understands that if it is a Federal contractor, its compliance with this MOU is a performance requirement under the terms of the Federal contract or subcontract, and the Employer consents to the release of information relating to compliance with its verification responsibilities under this MOU to contracting officers or other officials authorized to review the Employer’s compliance with Federal contracting requirements. C. RESPONSIBILITIES OF SSA 1. SSA agrees to allow DHS to compare data provided by the Employer against SSA’s database. SSA sends DHS confirmation that the data sent either matches or does not match the information in SSA’s database. 2. SSA agrees to safeguard the information the Employer provides through E-Verify procedures. SSA also agrees to limit access to such information, as is appropriate by law, to individuals responsible for the verification of Social Security numbers or responsible for evaluation of E-Verify or such other persons or entities who may be authorized by SSA as governed by the Privacy Act (5 U.S.C. § 552a), the Social Security Act (42 U.S.C. 1306(a)), and SSA regulations (20 CFR Part 401). 3. SSA agrees to provide case results from its database within three Federal Government work days of the initial inquiry. E-Verify provides the information to the Employer. 4. SSA agrees to update SSA records as necessary if the employee who contests the SSA tentative nonconfirmation visits an SSA field office and provides the required evidence. If the employee visits an SSA field office within the eight Federal Government work days from the date of referral to SSA, SSA agrees to update SSA records, if appropriate, within the eight-day period unless SSA determines that more than eight days may be necessary. In such cases, SSA will provide additional instructions to the employee. If the employee does not visit SSA in the time allowed, E-Verify may provide a final nonconfirmation to the employer. Note: If an Employer experiences technical problems, or has a policy question, the employer should contact E-Verify at 1-888-464-4218. D. RESPONSIBILITIES OF DHS 1. DHS agrees to provide the Employer with selected data from DHS databases to enable the Employer to conduct, to the extent authorized by this MOU: a. Automated verification checks on alien employees by electronic means, and 417477 16.F.12.a Packet Pg. 3112 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 8 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: b. Photo verification checks (when available) on employees. 2. DHS agrees to assist the Employer with operational problems associated with the Employer's participation in E-Verify. DHS agrees to provide the Employer names, titles, addresses, and telephone numbers of DHS representatives to be contacted during the E-Verify process. 3. DHS agrees to provide to the Employer with access to E-Verify training materials as well as an E-Verify User Manual that contain instructions on E-Verify policies, procedures, and requirements for both SSA and DHS, including restrictions on the use of E-Verify. 4. DHS agrees to train Employers on all important changes made to E-Verify through the use of mandatory refresher tutorials and updates to the E-Verify User Manual. Even without changes to E-Verify, DHS reserves the right to require employers to take mandatory refresher tutorials. 5. DHS agrees to provide to the Employer a notice, which indicates the Employer's participation in E-Verify. DHS also agrees to provide to the Employer anti-discrimination notices issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC), Civil Rights Division, U.S. Department of Justice. 6. DHS agrees to issue each of the Employer’s E-Verify users a unique user identification number and password that permits them to log in to E-Verify. 7. DHS agrees to safeguard the information the Employer provides, and to limit access to such information to individuals responsible for the verification process, for evaluation of E-Verify, or to such other persons or entities as may be authorized by applicable law. Information will be used only to verify the accuracy of Social Security numbers and employment eligibility, to enforce the INA and Federal criminal laws, and to administer Federal contracting requirements. 8. DHS agrees to provide a means of automated verification that provides (in conjunction with SSA verification procedures) confirmation or tentative nonconfirmation of employees' employment eligibility within three Federal Government work days of the initial inquiry. 9. DHS agrees to provide a means of secondary verification (including updating DHS records) for employees who contest DHS tentative nonconfirmations and photo mismatch tentative nonconfirmations. This provides final confirmation or nonconfirmation of the employees' employment eligibility within 10 Federal Government work days of the date of referral to DHS, unless DHS determines that more than 10 days may be necessary. In such cases, DHS will provide additional verification instructions. ARTICLE III REFERRAL OF INDIVIDUALS TO SSA AND DHS A. REFERRAL TO SSA 1. If the Employer receives a tentative nonconfirmation issued by SSA, the Employer must print the notice as directed by E-Verify. The Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee’s E-Verify 417477 16.F.12.a Packet Pg. 3113 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 9 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer agrees to provide written referral instructions to employees and instruct affected employees to bring the English copy of the letter to the SSA. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee’s response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. After a tentative nonconfirmation, the Employer will refer employees to SSA field offices only as directed by E-Verify. The Employer must record the case verification number, review the employee information submitted to E-Verify to identify any errors, and find out whether the employee contests the tentative nonconfirmation. The Employer will transmit the Social Security number, or any other corrected employee information that SSA requests, to SSA for verification again if this review indicates a need to do so. 4. The Employer will instruct the employee to visit an SSA office within eight Federal Government work days. SSA will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 5. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. 6. The Employer agrees not to ask the employee to obtain a printout from the Social Security Administration number database (the Numident) or other written verification of the SSN from the SSA. B. REFERRAL TO DHS 1. If the Employer receives a tentative nonconfirmation issued by DHS, the Employer must promptly notify employees in private of the finding and provide them with the notice and letter containing information specific to the employee’s E-Verify case. The Employer also agrees to provide both the English and the translated notice and letter for employees with limited English proficiency to employees. The Employer must allow employees to contest the finding, and not take adverse action against employees if they choose to contest the finding, while their case is still pending. 2. The Employer agrees to obtain the employee’s response about whether he or she will contest the tentative nonconfirmation as soon as possible after the Employer receives the tentative nonconfirmation. Only the employee may determine whether he or she will contest the tentative nonconfirmation. 3. The Employer agrees to refer individuals to DHS only when the employee chooses to contest a tentative nonconfirmation. 4. If the employee contests a tentative nonconfirmation issued by DHS, the Employer will instruct the 417477 16.F.12.a Packet Pg. 3114 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 10 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: employee to contact DHS through its toll-free hotline (as found on the referral letter) within eight Federal Government work days. 5. If the Employer finds a photo mismatch, the Employer must provide the photo mismatch tentative nonconfirmation notice and follow the instructions outlined in paragraph 1 of this section for tentative nonconfirmations, generally. 6. The Employer agrees that if an employee contests a tentative nonconfirmation based upon a photo mismatch, the Employer will send a copy of the employee’s Form I-551, Form I-766, U.S. Passport, or passport card to DHS for review by: a. Scanning and uploading the document, or b. Sending a photocopy of the document by express mail (furnished and paid for by the employer). 7. The Employer understands that if it cannot determine whether there is a photo match/mismatch, the Employer must forward the employee’s documentation to DHS as described in the preceding paragraph. The Employer agrees to resolve the case as specified by the DHS representative who will determine the photo match or mismatch. 8. DHS will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 9. While waiting for case results, the Employer agrees to check the E-Verify system regularly for case updates. ARTICLE IV SERVICE PROVISIONS A. NO SERVICE FEES 1. SSA and DHS will not charge the Employer for verification services performed under this MOU. The Employer is responsible for providing equipment needed to make inquiries. To access E-Verify, an Employer will need a personal computer with Internet access. ARTICLE V MODIFICATION AND TERMINATION A. MODIFICATION 1. This MOU is effective upon the signature of all parties and shall continue in effect for as long as the SSA and DHS operates the E-Verify program unless modified in writing by the mutual consent of all parties. 2. Any and all E-Verify system enhancements by DHS or SSA, including but not limited to E-Verify checking against additional data sources and instituting new verification policies or procedures, will be covered under this MOU and will not cause the need for a supplemental MOU that outlines these changes. 417477 16.F.12.a Packet Pg. 3115 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 11 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: B. TERMINATION 1. The Employer may terminate this MOU and its participation in E-Verify at any time upon 30 days prior written notice to the other parties. 2. Notwithstanding Article V, part A of this MOU, DHS may terminate this MOU, and thereby the Employer’s participation in E-Verify, with or without notice at any time if deemed necessary because of the requirements of law or policy, or upon a determination by SSA or DHS that there has been a breach of system integrity or security by the Employer, or a failure on the part of the Employer to comply with established E-Verify procedures and/or legal requirements. The Employer understands that if it is a Federal contractor, termination of this MOU by any party for any reason may negatively affect the performance of its contractual responsibilities. Similarly, the Employer understands that if it is in a state where E-Verify is mandatory, termination of this by any party MOU may negatively affect the Employer’s business. 3. An Employer that is a Federal contractor may terminate this MOU when the Federal contract that requires its participation in E-Verify is terminated or completed. In such cases, the Federal contractor must provide written notice to DHS. If an Employer that is a Federal contractor fails to provide such notice, then that Employer will remain an E-Verify participant, will remain bound by the terms of this MOU that apply to non-Federal contractor participants, and will be required to use the E-Verify procedures to verify the employment eligibility of all newly hired employees. 4. The Employer agrees that E-Verify is not liable for any losses, financial or otherwise, if the Employer is terminated from E-Verify. ARTICLE VI PARTIES A. Some or all SSA and DHS responsibilities under this MOU may be performed by contractor(s), and SSA and DHS may adjust verification responsibilities between each other as necessary. By separate agreement with DHS, SSA has agreed to perform its responsibilities as described in this MOU. B. Nothing in this MOU is intended, or should be construed, to create any right or benefit, substantive or procedural, enforceable at law by any third party against the United States, its agencies, officers, or employees, or against the Employer, its agents, officers, or employees. C. The Employer may not assign, directly or indirectly, whether by operation of law, change of control or merger, all or any part of its rights or obligations under this MOU without the prior written consent of DHS, which consent shall not be unreasonably withheld or delayed. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations herein is void. D. Each party shall be solely responsible for defending any claim or action against it arising out of or related to E-Verify or this MOU, whether civil or criminal, and for any liability wherefrom, including (but not limited to) any dispute between the Employer and any other person or entity regarding the applicability of Section 403(d) of IIRIRA to any action taken or allegedly taken by the Employer. E. The Employer understands that its participation in E-Verify is not confidential information and may be disclosed as authorized or required by law and DHS or SSA policy, including but not limited to, 417477 16.F.12.a Packet Pg. 3116 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 12 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: Congressional oversight, E-Verify publicity and media inquiries, determinations of compliance with Federal contractual requirements, and responses to inquiries under the Freedom of Information Act (FOIA). F. The individuals whose signatures appear below represent that they are authorized to enter into this MOU on behalf of the Employer and DHS respectively. The Employer understands that any inaccurate statement, representation, data or other information provided to DHS may subject the Employer, its subcontractors, its employees, or its representatives to: (1) prosecution for false statements pursuant to 18 U.S.C. 1001 and/or; (2) immediate termination of its MOU and/or; (3) possible debarment or suspension. G. The foregoing constitutes the full agreement on this subject between DHS and the Employer. To be accepted as an E-Verify participant, you should only sign the Employer’s Section of the signature page. If you have any questions, contact E-Verify at 1-888-464-4218. 417477 16.F.12.a Packet Pg. 3117 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 13 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: Approved by: Employer Name (Please Type or Print) Title Signature Date Department of Homeland Security – Verification Division Name (Please Type or Print) Title Signature Date 417477 Miles Partnership, LLLP Peggy J Gangemi Electronically Signed 05/24/2011 USCIS Verification Division Electronically Signed 05/24/2011 16.F.12.a Packet Pg. 3118 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 14 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: Information Required for the E-Verify Program Information relating to your Company: Company Name Company Facility Address Company Alternate Address County or Parish Employer Identification Number North American Industry Classification Systems Code Parent Company Number of Employees Number of Sites Verified for 417477 Miles Partnership, LLLP 6751 Professional Pkwy W Suite 200 Sarasota, FL 34240 SARASOTA 020761406 541 100 to 499 2 16.F.12.a Packet Pg. 3119 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 15 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: Are you verifying for more than 1 site? If yes, please provide the number of sites verified for in each State: 417477 COLORADO 1 site(s) FLORIDA 1 site(s) 16.F.12.a Packet Pg. 3120 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 16 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: Information relating to the Program Administrator(s) for your Company on policy questions or operational problems: 417477 Name Jay E Scallen Phone Number (941) 342 - 2330 Fax Number (941) 342 - 2330 Email Address jay.scallen@milesmedia.com Name Anne M Marston Phone Number (941) 342 - 2406 Fax Number (941) 342 - 2406 Email Address Anne.Marston@milespartnership.com 16.F.12.a Packet Pg. 3121 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Page 17 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: 417477 Page intentionally left blank 16.F.12.a Packet Pg. 3122 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Form 6: Vendor Substitute W – 9 Request for Taxpayer Identification Number and Certification In accordance wi th the Internal Revenue Service regulations, Collier County is required to collect the following information for tax reporting purposes from individuals and companies who do business with the County (including social security numbers if used by the individual or company for tax reporting purposes). Florida Statute 119.071(5) requires that the county notify you in wr iting of the reason for collecting this information, which will be used for no other purpose than herein stated. Please complete all information that applies to your business and return with your quote or proposal. 1. General Information (provide all information) Taxpayer Name ________________________________________________________________________________ (as shown on income tax return) Business Name (if different from taxpayer name) Address ____________________________________ City ______________________________________________ State ______________________________________ Zip______________________________________________ Telephone __________________ Email_____________________ Order Information (Must be filled out) Address ___________________________________ Remit / Payment Information (Must be filled out) Address ____________________________________________ City __________ State ________ Zip ___________ City _____________State _________ Zip______________ Email ____________________________________ Email _____________________________________________ 2.Company Status (check only one) Individual / Sole Proprietor Corporation Partnership Tax Exempt (Federal income tax-exempt entity under Internal Revenue Service guidelines IRC 501 (c) 3) Limited Liability Company Enter the tax classification (D = Disregarded Entity, C = Corporation, P = Partnership) 3.Taxpayer Identification Number (for tax reporting purposes only) Federal Tax Identification Number (TIN) _______________________________________________________________ (Vendors who do not have a TIN, will be required to provide a social security number prior to an award). 4.Sign and Date Form: Certification: Under penalties of perjury, I certify that the information shown on this form is correct to my knowledge. Signature ___________________________________________________________ Date ______________________________ Title _______________________________________________________________ Phone Number ________________________ Solicitation 19-7667Collier County 9/19/2019 8:45 AM p. 33 Miles Partnership LLLP 6751 Professional Pkwy W., Ste 200 Sarasota Florida 34240 941-342-2310 lauren.bourgoing@milespartnership.com 6751 Professional Pkwy W., Ste 200 6751 Professional Pkwy W., Ste 200 Sarasota FL 34240 lauren.bourgoing@milespartnership.com lauren.bourgoing@milespartnership.com Sarasota FL 34240 X 02-0761406 October 15, 2019 President & CEO 941-342-2316 P 16.F.12.a Packet Pg. 3123 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) INSURANCE AND BONDING REQUIREMENTS Insurance / Bond Type Required Limits 1. Worker’s Compensation Statutory Limits of Florida Statutes, Chapter 440 and all Federal Government Statutory Limits and Requirements Evidence of Workers’ Compensation coverage or a Certificate of Exemption issued by the State of Florida is required. Entities that are formed as Sole Proprietorships shall not be required to provide a proof of exemption. An application for exemption can be obtained online at https://apps.fldfs.com/bocexempt/ 2. Employer’s Liability $____500,000___ single limit per occurrence 3. Commercial General Liability (Occurrence Form) patterned after the current ISO form Bodily Injury and Property Damage $___1,000,000___single limit per occurrence, $2,000,000 aggregate for Bodily Injury Liability and Property Damage Liability. This shall include Premises and Operations; Independent Contractors; Products and Completed Operations and Contractual Liability. 4. Indemnification To the maximum extent permitted by Florida law, the Contractor/Vendor shall defend, indemnify and hold harmless Collier County, its officers and employees from any and all liabilities, damages, losses and costs, including, but not limited to, reasonable attorneys’ fees and paralegals’ fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the Contractor/ Vendor or anyone employed or utilized by the Contractor/Vendor in the performance of this Agreement. 5. Automobile Liability $_________ Each Occurrence; Bodily Injury & Property Damage, Owned/Non-owned/Hired; Automobile Included 6. Other insurance as noted: Watercraft $ __________ Per Occurrence Professional Liability $ _1,000,000__ Per claim & in the aggregate Cyber Liability $1,000,000 Per Occurrence Technology Errors & Omissions $ 1,000,000 Per Occurrence 7. Bid bond Shall be submitted with proposal response in the form of certified funds, cashiers’ check or an irrevocable letter of credit, a cash bond posted with the County Clerk, or proposal bond in a sum equal to 5% of the cost proposal. All checks shall be made payable to the Collier County Board of County Commissioners on a bank or trust company located in the State of Florida and insured by the Federal Deposit Insurance Corporation. 8. Performance and Payment Bonds For projects in excess of $200,000, bonds shall be submitted with the executed contract by Proposers receiving award, and written for 100% of the Contract award amo unt, the cost borne by the Proposer receiving an award. The Performance and Payment Bonds shall be underwritten by a surety authorized to do business in the State of Florida and otherwise acceptable to Owner; provided, however, the surety shall be rated as “A-“ or better as to general policy holders rating and Class V or higher rating as to financial size category and the amount required shall not exceed 5% of the reported policy holders’ surplus, all as reported in the most current Best Key Rating Guide, published by A.M. Best Company, Inc. of 75 Fulton Street, New York, New York 10038. 9. Vendor shall ensure that all subcontractors comply with the same insurance requirements that he is required to meet. The same Vendor shall provide County with certificates of insurance meeting the required insurance provisions. 10. Collier County must be named as "ADDITIONAL INSURED" on the Insurance Certificate for Commercial General Liability where required. This insurance shall be primary and non-contributory with respect to any other insurance maintained by, or available for the benefit of, the Additional Insured and the Vendor’s policy shall be endorsed accordingly. Solicitation 19-7667Collier County 9/19/2019 8:45 AM p. 35 16.F.12.a Packet Pg. 3124 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) 11. The Certificate Holder shall be named as Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Certificates of Insurance must state the Contract Number, or Project Number, or specific Project description, or must read: For any and all work performed on behalf of Collier County. 12. On all certificates, the Certificate Holder must read: Collier County Board of Commissioners, 3295 Tamiami Trail East, Naples, FL 34112 13. Thirty (30) Days Cancellation Notice required. 14.Collier County shall procure and maintain Builders Risk Insurance on all construction projects where it is deemed necessary. Such coverage shall be endorsed to cover the interests of Collier County as well as the Contractor. Premiums shall be billed to the project and the Contractor shall not include Builders Risk premiums in its project proposal or project billings. All questions regarding Builder’s Risk Insurance will be addressed by the Collier County Risk Management Division. 9/17/19 - CC ___________________________________________________________________________________________________________ Vendor’s Insurance Statement We understand the insurance requirements of these specifications and that the evidence of insurability may be required within five (5) days of the award of this solicitation. The insurance submitted must provide coverage for a minimum of six (6) months from the date of award. Name of Firm _______________________________________ Date ____________________________ Vendor Signature _________________________________________________________________________ Print Name _________________________________________________________________________ Insurance Agency _________________________________________________________________________ Agent Name ___________________________________ Telephone Number ________________ Solicitation 19-7667Collier County 9/19/2019 8:45 AM p. 36 Miles Partnership, LLLP October 15, 2019 David Burgess__________________________ USI Insurance Services LLC/CL Antonieta Rendon 305-669-6000 16.F.12.a Packet Pg. 3125 Attachment: 19-7667 Miles Proposal (10965 : 19-7667 OBED Website Design and Development) Selection Committee Scoring Sheet (STEP 1) RFP: 19-7667 Title: Website Design and Development for the Collier County Office of Business & Economic Development Name of Firm Darren Sean Geoff Swain Total Scores Final Rank Miles Partnership LLLP 66.2 71.2 65.2 69.2 271.80 1 Fuseideas LLC 67.5 64.5 57.5 62.5 252.00 2 Quest Corporation of America Inc.42.8 63.8 63.8 54.8 225.20 3 SGS Technologies LLC 55 48 64 55 222.00 4 ModOp LLC 56 49 38 55 198.00 5 Computer Consultants International Inc 32.8 36.8 65.8 35.8 171.20 6 Procurement Professional Viviana Giarimoustas Step 1: Upon direction by the Procurement professional, the individual selection committee member should provide their scoring of the proposals. Step 2: The procurement professional will review the mathematically tabulated scores. Step 3: The Committee will determine the number of proposers to bring back for oral presentations. Page 1 of 1 16.F.12.b Packet Pg. 3126 Attachment: 19-7667 Final Ranking (10965 : 19-7667 OBED Website Design and Development) Proposer Total CostSGS Technologies49,220.00$ Quest Corporation100,015.00$ Computer Consultants International Inc.126,000.00$ Miles Partnership 157,760.00$ ModOp165,344.00$ Fuseideas180,200.00$ Summary of Cost Proposals: RFP No. 19‐766716.F.12.cPacket Pg. 3127Attachment: Summary of Cost Proposals RFP No 19-7667 (10965 : 19-7667 OBED Website Design and 16.F.12.d Packet Pg. 3128 Attachment: 19-7667 Notice of Recommended Award (10965 : 19-7667 OBED Website Design and Development) COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS REQUEST FOR PROPOSAL (RFP) FOR WEBSITE DESIGN AND DEVELOPMENT FOR THE COLLIER COUNTY OFFICE OF BUSINESS AND ECONOMIC DEVELOPMENT SOLICITATION NO.: 19-7667 VIVIANA GIARIMOUSTAS, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8375 Viviana.Giarimoustas@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. 16.F.12.e Packet Pg. 3129 Attachment: 19-7667 Solicitation (10965 : 19-7667 OBED Website Design and Development) 2 SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 19-7667 PROJECT TITLE: Website Design and Development for the Collier County Office of Business and Economic Development DUE DATE: Monday, October 21, 2019 10:00 AM EST PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: https://www.bidsync.com/bidsync-cas/ INTRODUCTION As requested by the Corporate Business Operations and the Office of Business and Economic Development Division (hereinafter, the “Division”), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, “County”) has issued this Request for Proposal (hereinafter, “RFP”) with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. The Division seeks a website that will be designed specifically to serve the needs of business owners hoping to build, expand, or relocate their enterprise in Collier County. The website will include customized features suited to the unique needs of the economic development audience. Historically, County departments have spent approximately $150,000 annually; however, this may not be indicative of future buying patterns. The results of this solicitation may be used by other County departments once awarded according to the Board of County Commissioners Procurement Ordinance. BACKGROUND Currently, economic development information regarding County and partnership programs is stored on several different websites with no thematic integration. All websites contain important information regarding the economic development programs offered in Collier County but lack similar branding and consolidation of related information; which would be invaluable to businesses, including the relocation and site selection business community. By consolidating and streamlining the County’s economic development information into a single website, utilizing the same County branding used in developing the County’s Tourism website, staff will eliminate the inherent difficulties in managing multiple websites, such as removing outdated information from several platforms. All the services, information and data that assist in marketing Collier County as a business-friendly and feasible relocation destination, needs to be publicly available and actively promoted. Using a website that leverages the already established branding, similar to the County’s ParadiseCoast.com website, will achieve the necessary synergy to reduce cost and improve outcomes associated with both programs. TERM OF CONTRACT The contract term, if an award is made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written notice of the County's intention to extend the Agreement term not less than ten (10) days prior to the end of the Agreement term then in effect. All goods are FOB destination and must be suitably packed and prepared to secure the lowest transportation rates and to comply with all carrier regulations. Risk of loss of any goods sold hereunder shall transfer to the COUNTY at the time and place of delivery; provided that risk of loss prior to actual receipt of the goods by the COUNTY nonetheless remain with VENDOR. 16.F.12.e Packet Pg. 3130 Attachment: 19-7667 Solicitation (10965 : 19-7667 OBED Website Design and Development) 3 DETAILED SCOPE OF WORK Collier County’s economic development programs have three priorities: business retention and expansion; business attraction; and entrepreneurship through incubation and acceleration. In addition to internal division programs, Collier’s economic development program accomplishes its priorities through active management and supervision of a financial incentives program. The project goal will be to integrate and consolidate the existing Office of Business & Economic Development (OBED) websites into one website, utilizing the established branding of the Naples, Marco Island, Everglades, Convention and Visitors Bureau (CVB) website under the administration of the Collier County Tourism Division. Examples of current economic development websites are listed below. These sites will no longer exist following the construction and launch of the new website: https://www.colliercountyfl.gov/your-government/divisions-a-e/business-economic-development https://www.collieredo.org/ https://naplesaccelerator.com/ https://theculinaryaccelerator.com/ https://bayshorecra.com/ http://www.immokaleetoday.com/ All websites contain important information regarding the economic development program offered here in Collier County but lack similar branding and consolidation that would be important to businesses or the relocation and site selection business community. In addition, the County website contains outdated information that can be eliminated. Integration of select information from both sites into the existing architecture of the paradisecoast.com website would present a way to consolidate the important information into one place and offer a solution to the lack of cohesive branding by utilizing the already recognizable brand established by the CVB. The proposed new website will maintain the general look and feel of ParadiseCoast.com. The website will be designed specifically to serve the needs of business owners hoping to build, expand or relocate their enterprise in Collier County and will include customized features to be suited to the unique needs of the economic development audience. The objective is to create budgetary efficiencies by replicating as much of the front-end styling already created for ParadiseCoast.com where possible while customizing the features set and back-end to fit the unique needs of OBED’s audience. The objective of this project is to create a simple, scalable and flexible platform for OBED that addresses the core functions of a modern economic development website, while planning further iterations and evolution of the feature set post-launch as part of a maintenance and evolution phase. The planned features list represents a mix of core elements and enhancements in an effort to improve the site’s usability, navigability, discoverability of its content, and overall UX. The vendor should construct a proposal to design, build and maintain the proposed integrated economic development website to sustain a branding integrity that will instill a familiarity to both persons seeking tourism related sites and business opportunities in Collier County. Guiding Principles 1. Present information in a way that is clear, scannable and supports the dual readership path — The writing and formatting of website content should be done in a way that supports reading preferences for two types of readers: the analytical reader (reading from beginning to end) and the scanner/skimmer (looking for something that catches their eye). Key principles for formatting content include: • Compelling subheads • Line breaks • Bulleted/numbered list • Numbers • Images • Bolding • Relevant links 16.F.12.e Packet Pg. 3131 Attachment: 19-7667 Solicitation (10965 : 19-7667 OBED Website Design and Development) 4 2. Use landing pages to introduce and inform — There is a wealth of information that exists on single pages between both existing sites. To provide users with a quicker path to get to the information they are looking for without needing to dig around the site or solely use site search to find what they are looking for, website should use teasing or introducing content on topic- specific landing pages which then link to info pages that provide more details and/or programming related to that specific subject matter. 3. Optimize meta data – Well optimized meta data and structured data are key factors for influencing not only ranking in search, but also presentation of the site’s content in search results. All existing and new pages should include custom, unique meta data. Website will set up dynamic rules to ensure all pages contain meta data, however for pages that are important for search, if possible, write/edit their meta data before content migration takes place, then load the optimized meta data when migrating content to the site. Site Architecture 1. OBED intends to leverage the already established branding and similar architecture of the County’s Tourism website, paradisecoast.com. Property data for dynamic listing pages should be featured on the site. 2. Below is some of the information that needs to be included on a new website. The vendor should suggest additional areas for inclusion. The following major sections should be included from the existing websites: • Incentives – to include consolidated listing of the different economic zones available in the County (i.e. Opportunity Zones, Innovation Zones, etc.) • Site Selection Tools – to include Certified Sites, permitting, and development processes) • A collection of relevant data points from the existing site • Partner and organizational information • Economic and demographic data • Workforce development information • Partner and organization information 3. Administration access to content, file uploads and blog posting s must be available to OBED for making changes and updates to the site. 4. The vendor shall be responsible for performing a content audit of existing sites and providing migration services for all data being moved to the new website. Data Collection and Management 1. Collier County and OBED will maintain ownership of data generated by the website. Design 1. The design of the economic development site should integrate and utilize the same type of branding currently on the existing www.paradisecoast.com site. 2. Vendor shall design an element collage, iconography set, and new logo for OBED. 3. Tagging structure, if necessary, to be identified as part of the content audit. Features 1. The vendor shall suggest features necessary for an integrated website. Maintenance/Hosting 1. Include an annual maintenance plan for regular updates and hosting of the website. REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Evaluation Criteria for Development of Shortlist, which will be the basis for short-listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and 16.F.12.e Packet Pg. 3132 Attachment: 19-7667 Solicitation (10965 : 19-7667 OBED Website Design and Development) 5 scored by the COUNTY. The COUNTY will then score and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. The COUNTY reserves the right to issue an invitation for oral presentations to obtain additional information after scoring and before the final ranking. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commissioners. 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. 1.3 The intent of the scoring of the proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top-ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. RESPONSE FORMAT AND EVALUATION CRITERIA FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY’S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 5 Points 2. Certified Minority Business Enterprise 5 Points 3. Project Approach 20 Points 4. Cost of Services to the County 20 Points 5. Experience and Capacity of the Firm 20 Points 6. Specialized Expertise of Team Members 20 Points 7. Local Vendor Preference 10 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty-four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County’s financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Each criterion and methodology for scoring is further described below. ***Proposals must be assembled, at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non-responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (5 Total Points Available) Provide a cover letter, signed by an authorized officer of the firm, indicating the underlying philosophy of the firm in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a signed Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: CERTIFIED MINORITY BUSINESS ENTERPRISE (5 Total Points Available) Submit certification with the Florida Department of Management Service, Office of Supplier Diversity as a Certified Minority Business Enterprise. EVALUATION CRITERIA NO. 3: PROJECT APPROACH (20 Total Points Available) 16.F.12.e Packet Pg. 3133 Attachment: 19-7667 Solicitation (10965 : 19-7667 OBED Website Design and Development) 6 In this tab, include but not limited to: • Detailed plan of approach (including major tasks and sub-tasks). • Detailed time line for completion of the project. • The project approach must address the following deliverables, at minimum: o Planning and Management o Content Services o Design Services o Sitewide Utilities, Configurations & Core Elements o Content Types, Components & Custom Pages o Integrations o Webforms o Analytics o Server and Domain Services o Annual Maintenance/Hosting EVALUATION CRITERIA NO. 4: COST OF SERVICES TO THE COUNTY (20 Total Points Available) In this tab, include but not limited to: • Provide the projected total cost and estimated calendar day duration (including projected hours) for which your firm will provide the work as described in this RFP, in the following format: Deliverable Hourly/Lump Sum Cost Estimated Time (hours) Cost Total Cost Planning and Management Content Services Design Services Sitewide Utilities, Configurations & Core Elements Content Types, Components & Custom Pages Integrations Webforms Analytics Server and Domain Services Annual Maintenance/Hosting Example Hourly Hourly 389.5 $125.00 $48,687.50 Example Lump Sum Lump Sum n/a $9,330.00 $9,330.00 Total Design and Implementation Cost • Pricing must be provided for the deliverables listed in the pricing table, at minimum. • Additional pricing will only be considered during the negotiations process with the selected vendor and will not be considered in scoring. The Cost of Services will be scored using the following methodology: The greatest number of points allowed in this criterion will be awarded to the vendor who has the lowest Total Design and Implementation Cost. The lowest cost will be divided by the next lowest cost which will then be multiplied by criteria points to determine the vendor’s points awarded. Each subsequent vendor’s point score will be calculated in the same manner. For illustrative purposes only: Vendor Name Hourly Rate Points Awarded Vendor ABC $100,000.00 20 Vendor DEF $110,000.00 18 Vendor GHI $135,000.00 15 16.F.12.e Packet Pg. 3134 Attachment: 19-7667 Solicitation (10965 : 19-7667 OBED Website Design and Development) 7 Initial pricing is for grading purposes and are subject to change during negotiations with the selected vendor. EVALUATION CRITERIA NO. 5: EXPERIENCE AND CAPACITY OF THE FIRM (20 Total Points Available) In this tab, include but not limited to: • Provide information that documents your firm’s and/or subcontractors’ qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. • Describe the various team members’ successful experience in working with one another on previous projects. • Describe experience designing websites published through a comparable product to the County’s ParadiseCoast.com website. • Describe experience developing web sites that utilize current design best practices (including flexible designs for desktop, mobile, tablet). The County requires that the vendor submits five (5) completed reference forms from clients whose projects are of a similar nature to this solicitation as a part of their proposal. Provide information on the projects completed by the vendor that best represent projects of similar size, scope and complexity of this project using the reference form provided. Vendors may include two (2) additional pages for each project to illustrate aspects of the completed project that provides the information to assess the experience of the Proposer on relevant project work. EVALUATION CRITERIA NO. 6: SPECIALIZED EXPERTISE OF TEAM MEMBERS (20 Total Points Available) In this tab, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub-vendors and attach letters of intent from stated sub-vendors must be included with proposal submission. EVALUATION CRITERIA NO. 7: LOCAL VENDOR PREFERENCE (10 Total Points Available) Local business is defined as the vendor having a current Business Tax Receipt issued by the Collier or Lee County Tax Collector prior to proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier or Lee County from which the vendor’s staff operates and performs business in an area zoned for the conduct of such business. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Form 2: Vendor Check List): The Solicitation Submittal has been signed. The Solicitation Pricing Document (Bid Schedule/Quote Schedule/Proposal Pricing/etc.) has been completed and attached. All applicable forms have been signed and included, along with licenses to complete the requirements of the project. Any addenda have been signed and included. Affidavit for Claiming Status as a Local Business, if applicable. Division of Corporations - Florida Department of State – http://dos.myflorida.com/sunbiz/ (If work performed in the State). E-Verify/Immigration Affidavit (Memorandum of Understanding). 16.F.12.e Packet Pg. 3135 Attachment: 19-7667 Solicitation (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3136Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3137Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3138Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3139Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3140Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3141Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3142Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3143Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3144Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3145Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3146Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.f Packet Pg. 3147 Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3148Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3149Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3150Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3151Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3152Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3153Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) 16.F.12.fPacket Pg. 3154Attachment: 19-7667 Miles Partnership_Vendor Signed (10965 : 19-7667 OBED Website Design and Development) INSR ADDL SUBR LTR INSR WVD DATE (MM/DD/YYYY) PRODUCER CONTACT NAME: FAXPHONE (A/C, No):(A/C, No, Ext): E-MAIL ADDRESS: INSURER A : INSURED INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : POLICY NUMBER POLICY EFF POLICY EXPTYPE OF INSURANCE LIMITS(MM/DD/YYYY)(MM/DD/YYYY) COMMERCIAL GENERAL LIABILITY AUTOMOBILE LIABILITY UMBRELLA LIAB EXCESS LIAB WORKERS COMPENSATION AND EMPLOYERS' LIABILITY DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) AUTHORIZED REPRESENTATIVE INSURER(S) AFFORDING COVERAGE NAIC # Y / N N / A (Mandatory in NH) ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? EACH OCCURRENCE $ DAMAGE TO RENTED $PREMISES (Ea occurrence)CLAIMS-MADE OCCUR MED EXP (Any one person)$ PERSONAL & ADV INJURY $ GENERAL AGGREGATE $GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP/OP AGG $ $ PRO- OTHER: LOCJECT COMBINED SINGLE LIMIT $(Ea accident) BODILY INJURY (Per person)$ANY AUTO OWNED SCHEDULED BODILY INJURY (Per accident)$AUTOS ONLY AUTOS AUTOS ONLY HIRED PROPERTY DAMAGE $AUTOS ONLY (Per accident) $ OCCUR EACH OCCURRENCE $ CLAIMS-MADE AGGREGATE $ DED RETENTION $$ PER OTH- STATUTE ER E.L. EACH ACCIDENT $ E.L. DISEASE - EA EMPLOYEE $ If yes, describe under E.L. DISEASE - POLICY LIMIT $DESCRIPTION OF OPERATIONS below POLICY NON-OWNED SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer any rights to the certificate holder in lieu of such endorsement(s). COVERAGES CERTIFICATE NUMBER:REVISION NUMBER: CERTIFICATE HOLDER CANCELLATION © 1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORDACORD 25 (2016/03) ACORDTM CERTIFICATE OF LIABILITY INSURANCE Zurich American Insurance Company American Guarantee Insurance Company Steadfast Insurance Company Continental Casualty Company Zurich American Insurance Company Markel American Insurance Company 11/29/2019 USI Insurance Services, LLC/CL 201 Alhambra Circle, Suite 1401 Coral Gables, FL 33134-5108 305 669-6000 305 669-6000 Miles Partnership LLLP, Miles Partner- ship LLC, Miles Partnership II LLC 6751 Professional Pkwy W Ste 200 Sarasota, FL 34240-8450 16535 35521 26387 20443 16535 28932 A X X X CPO015627901 04/09/2019 04/09/2020 1,000,000 1,000,000 5,000 1,000,000 2,000,000 2,000,000 E X X X CPO015627901 04/09/2019 04/09/2020 1,000,000 B X X X 0 AUC015628001 04/09/2019 04/09/2020 4,000,000 4,000,000 A N 342839200 01/01/2019 01/01/2020 X 1,000,000 1,000,000 1,000,000 C D F *Professional Crime D&O/EPL/Fiduciary EOC024618901 596506703 MKLM2MML000179 04/09/2019 10/01/2019 10/18/2019 04/09/2020 10/01/2020 10/18/2020 $5,000,000/Ded.$25,000 $1,000,000/Ded.$10,000 $3,000,000/Ded.$0-$25K *Professional/Technology/Media Errors & Omission Liability coverage is written on a claims-made basis. *D&O Limit $3,000,000 / EPL Limit $3,000,000 / Fiduciary Limit $1,000,000 Deductible $0-$25,000 The General Liability policy includes automatic Additional Insured endorsement that provides Additional Insured only when there is a written contract that requires such status, and only with regard to work performed on behalf of the named insured. (See Attached Descriptions) Collier County Board of County Commissioners 3295 Tamiami Trail East NAPLES, FL 34112 1 of 2 #S27240858/M26912399 MILESMED1Client#: 1054358 AMREV 1 of 2 #S27240858/M26912399 16.F.12.g Packet Pg. 3155 Attachment: 19-7667 Miles Partnership_Insurance (10965 : 19-7667 OBED Website Design and Development) SAGITTA 25.3 (2016/03) DESCRIPTIONS (Continued from Page 1) RE: Proposal 19-7667 - Website Design and Development For any and all work performed on behalf of Collier Country. Additional insured includes: Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County Government, OR Collier County. The Automobile Liability policy includes an automatic Additional Insured endorsement that provides Additional Insured status to the Certificate Holder, only when there is a written contract that requires such status, and only with regard to work performed on behalf of the named insured. The General Liability and Automobile Liability policies contains a special endorsement with Primary and Noncontributory wording, when required by written contract. 30 days Notice of Cancelaltion will apply, however, 10 days notice for non payment of premium. Cyber Liability is included under the Professional Liability. 2 of 2 #S27240858/M26912399 16.F.12.g Packet Pg. 3156 Attachment: 19-7667 Miles Partnership_Insurance (10965 : 19-7667 OBED Website Design and Development)