Agenda 12/10/2019 Item #16E10 (Budget Amendment - EMS computers)12/10/2019
EXECUTIVE SUMMARY
Recommendation to authorize a Budget Amendment for the purchase of 40 field computers for
EMS in the amount of $80,760.
OBJECTIVE: To replace field computers that are no longer compatible with the Dispatch software
used by Collier County Sheriff’s Office, due to hardware failures with Windows 10, which is required in
order to use the Dispatch software. The current computers have exceeded their three -year warranty and
are currently running Windows 7.
CONSIDERATIONS: Collier County EMS responded to over 45,000 calls for service in FY19.
Rugged laptop computers are used daily by EMS personnel to track, report and communicate vital health
information during an emergency response. Due to wear and tear from the high usage of running thes e
field computers 24 hours a day and the environment in which these computers are used, along with
changing technology, it is necessary to replace them every three years to keep them current and under
warranty.
Initially EMS planned to utilize the current computers for an additional fiscal year, however, due to a
large number of recent hardware failures no longer covered under warranty and the requirement of Collier
County Sheriff’s Office to move to Windows 10, it is necessary to replace them this fiscal year.
Continuing to pay for repairs out of warranty on 40 computers is not cost effective and EMS must have
fully functioning field computers at all times during emergency responses.
The computers will be purchased through CDW-G, using a Cooperative Purchasing Agreement.
FISCAL IMPACT: Funds are available from EMS Fund (490). A budget amendment in the amount of
$80,760.00 to move funds to the correct account string is necessary to complete the purchase due to the
cost of each computer.
LEGAL CONSIDERATIONS: This item has been reviewed by the County Attorney, raises no legal
issues, and requires majority vote for approval. -JAK
GROWTH MANAGEMENT IMPACT: There is no Growth Management Impact resulting from this
action.
RECOMMENDATION: To authorize a Budget Amendment in the amount of $80,760 from EMS Fund
(490) for the purchase of 40 Getac F110 Tablets.
Prepared by: Erin Page, Accounting Supervisor, Emergency Medical Services Administration
ATTACHMENT(S)
1. Quote Getac Tablets (PDF)
2. (Linked) 18-7436-PBCDW-G_CONTRACT_20191119134436.524_X (PDF)
16.E.10
Packet Pg. 2689
12/10/2019
COLLIER COUNTY
Board of County Commissioners
Item Number: 16.E.10
Doc ID: 10931
Item Summary: Recommendation to authorize a Budget Amendment for the purchase of 40 field
computers for EMS in the amount of $80,760.
Meeting Date: 12/10/2019
Prepared by:
Title: Accounting Technician – Emergency Medical Services
Name: Erin Page
11/19/2019 2:19 PM
Submitted by:
Title: Division Director - EMS Operations – Emergency Medical Services
Name: Tabatha Butcher
11/19/2019 2:19 PM
Approved By:
Review:
Procurement Services Opal Vann Level 1 Purchasing Gatekeeper Completed 11/19/2019 2:44 PM
Administrative Services Department Paula Brethauer Level 1 Division Reviewer Completed 11/20/2019 9:39 AM
Procurement Services Ted Coyman Additional Reviewer Completed 11/20/2019 4:16 PM
Emergency Medical Services Tabatha Butcher Additional Reviewer Completed 11/21/2019 4:20 PM
Administrative Services Department Len Price Level 2 Division Administrator Review Completed 11/22/2019 2:55 PM
Office of Management and Budget Valerie Fleming Level 3 OMB Gatekeeper Review Completed 11/22/2019 3:19 PM
Office of Management and Budget Laura Wells Additional Reviewer Completed 11/22/2019 3:37 PM
County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 11/25/2019 8:20 AM
County Manager's Office Sean Callahan Level 4 County Manager Review Completed 11/25/2019 10:42 AM
Board of County Commissioners MaryJo Brock Meeting Pending 12/10/2019 9:00 AM
16.E.10
Packet Pg. 2690
Page 1 of 2
QUOTE CONFIRMATION
DEAR ERIN PAGE,
Thank you for considering CDWG for your computing needs. The details of your quote are below. Click
here to convert your quote to an order.
QUOTE #QUOTE DATE QUOTE REFERENCE CUSTOMER #GRAND TOTAL
LBPL977 11/19/2019 GETAC OPTIONS 0770081 $122,040.00
QUOTE DETAILS
ITEM QTY CDW#UNIT PRICE EXT.PRICE
GETAC F110G5 I5-8265U 256/16 W10P 40 5794426 $2,019.00 $80,760.00
Mfg. Part#: FL21TDJA1HXX
Contract: National IPA Technology Solutions (2018011-01)
Getac Vehicle Adapter - car power adapter 40 4332942 $92.00 $3,680.00
Mfg. Part#: GAD2X4
UNSPSC: 39121006
Contract: National IPA Technology Solutions (2018011-01)
Gamber-Johnson Tri Pass-Through Vehicle Dock & Replication
for Getac F110
40 5265067 $475.00 $19,000.00
Mfg. Part#: OHG160098703
Contract: National IPA Technology Solutions (2018011-01)
Havis Vehicle Dock and Replication for Getac F110 Tablet 40 4922709 $465.00 $18,600.00
Mfg. Part#: OHHGTC2113
Contract: National IPA Technology Solutions (2018011-01)
PURCHASER BILLING INFO SUBTOTAL $122,040.00
Billing Address:
COLLIER CTY BOARD OF COMMISSIONERS
ACCOUNTS PAYABLE
3299 TAMIAMI TRL E STE 700
NAPLES, FL 34112-5749
Phone: (239) 774-8097
Payment Terms: Net 30 Days-Govt State/Local
SHIPPING $0.00
SALES TAX $0.00
GRAND TOTAL $122,040.00
DELIVER TO Please remit payments to:
Shipping Address:
COLLIER CTY BOARD OF COMMISSIONERS
ERIN PAGE
3299 TAMIAMI TRL E STE 700
NAPLES, FL 34112-5749
Phone: (239) 774-8097
Shipping Method: DROP SHIP-GROUND
CDW Government
75 Remittance Drive
Suite 1515
Chicago, IL 60675-1515
Need Assistance? CDWG SALES CONTACT INFORMATION
CDW Account Team - Kyle and
Halcyon |(877) 685-8887 |kyleandhalcyon@cdwg.com
This quote is subject to CDW’s Terms and Conditions of Sales and Service Projects at
http://www.cdwg.com/content/terms-conditions/product-sales.aspx
For more information, contact a CDW account manager
16.E.10.a
Packet Pg. 2691 Attachment: Quote Getac Tablets (10931 : Field Computer Purchase)
Page 2 of 2
' 2019 CDWG LLC, 200 N. Milwaukee Avenue, Vernon Hills, IL 60061 | 800.808.4239
16.E.10.a
Packet Pg. 2692 Attachment: Quote Getac Tablets (10931 : Field Computer Purchase)
Instructions
$OORZDEOHSHU%&&3URFXUHPHQW2UGLQDQFH6HFWLRQDQGWKHDQQXDO%&&DSSURYHGOLVWRIDSSURYHGFRRSHUDWLYHV&RPSOHWH
WKHIROORZLQJLQIRUPDWLRQDQGVXEPLWWRSXUFKDVLQJZLWKWKHUHTXLUHGEDFNXSGRFXPHQWDWLRQ 5HTXLUHGEDFNXSGRFXPHQWDWLRQ
LQFOXGHVEXWQRWOLPLWHGWR 6ROLFLWDWLRQ3URSRVDO7DEXODWLRQ3URRIRI$GYHUWLVHPHQW&RQWUDFW
Requester Name:Division:
Vendor Name:Requested Items:
Sponsor Agency/Contact:
Contract Name and Number:
Award Date:Expiration Date:Renewals:
Backup Documents:6ROLFLWDWLRQ3URSRVDO&RQWUDFW7DEXODWLRQ$GYHUWLVHPHQW3ULFH/LVW
Additional Documents/Commentary:
Website of Contract:
Scope of Services in Contract:
Competitive Event:
Summary of Competition:
Piggyback Clause: (listed in solicitation or Contract)
Rationale for Use
7KH5HTXHVWLQJ'LYLVLRQDQG3URFXUHPHQW6HUYLFHV'LUHFWRUDFNQRZOHGJHWKDWWKHDWWDFKHGFRQWUDFWZDVFRPSHWLWLYHO\VROLFLWHG
DFFRUGLQJWRWKH%RDUG¶V3URFXUHPHQW2UGLQDQFH6HFWLRQDQGWKDWWKHWHUPVDQGFRQGLWLRQVRIWKHSXUFKDVHDUH
FRPSHWLWLYHLQWKHPDUNHWDQGIDYRUDEOHWRWKH&RXQW\
5HTXHVWHGE\ 6LJQDWXUH 'DWH
'LYLVLRQ'LUHFWRU 6LJQDWXUH 'DWH
3URFXUHPHQW6WUDWHJLVW 6LJQDWXUH 'DWH
3URFXUHPHQW'LUHFWRU
RUGHVLJQHH
6LJQDWXUH 'DWH
Collier County
Cooperative Purchasing Request Form
Cody Jones Parks and Recreation
CDW-G Information Technology Solutions and Services
National IPA / City of Mesa, AZ - 480-644-6120; PIN 319405
2018011-01 - Information Technology Solutions and Services
3/1/2018 2/28/2023 2 - 1YR Options
✔✔✔✔✔✔
Executive Summary, Addendum 1&2, Bidders List, Proof of Publication, Evaluation Summary
http://www.nationalipa.org/Vendors/Pages/CDWG.aspx#ctl00_PlaceHolderMain_TabbedWebPart_tab4
A comprehensive product and service offering including desktops, notebooks, servers, software, peripherals, cloud computing,
consulting/analysis, design, technical support, leasing/financing, trade ins, repair, configuration/system configurations, implementation, training, m
RFP # 2018011
11-Proposers
Exhibit C - Mesa Standard Terms and Conditions
Section 38. Cooperative Use of Contract
Old contract for CDWG became invalid as of May 1, 2018
Matthew Catoe
CatoeMatthew Digitally signed by CatoeMatthew
Date: 2018.05.17 12:20:23 -04'00'
Barry Williams
WilliamsBarry Digitally signed by WilliamsBarry
Date: 2018.05.17 12:34:58
-04'00'
Sara Schneeberger
saraschneeberger
@colliergov.net
Digitally signed by
saraschneeberger@colliergov.net
DN: cn=saraschneeberger@colliergov.net
Date: 2018.05.24 12:04:28 -04'00'
Catherine Bigelow
Cat Bigelow Digitally signed by Cat Bigelow
DN: cn=Cat Bigelow, o=Collier County
Government, ou=Procurement Services,
email=catherinebigelow@colliergov.net, c=US
Date: 2018.06.06 09:58:34 -04'00'
Page 1 of 2
Information Technology Solutions & Services
Executive Summary
Lead Agency: City of Mesa, AZ Solicitation: # 2018011
RFP Issued: September 20, 2017 Pre-Proposal Date: October 3, 2017
Response Due Date: October 23, 2017 Proposals Received: 11
Awarded to:
The City of Mesa, AZ Department of Procurement issued RFP # 201811 on September 20, 2017, to establish a
national cooperative contract for information technology solutions and services.
The solicitation included cooperative purchasing language in the SCOPE of WORK, # 2 “NATIONAL CONTRACT
REQUIREMENTS:
NATIONAL CONTRACT REQUIREMENTS. The City, as the Principal Procurement Agency, as defined in Attachment
D, has partnered with the National Intergovernmental Purchasing Alliance Company (“National IPA”) to make the
resultant contract (also known as the “Master Agreement” in materials distributed by National IPA) from this
solicitation available to other public agencies nationally, including state and local governmental entities, public
and private primary, secondary and higher education entities, non-profit entities, and agencies for the public
benefit (“Public Agencies”), through National IPA’s cooperative purchasing program. The City of Mesa is acting as
the contracting agency for any other Public Agency that elects to utilize the resulting Master Agreement. Use of
the Master Agreement by any Public Agency is preceded by their registration with National IPA as a Participating
Public Agency in National IPA’s cooperative purchasing program. Attachment D contains additional information
on National IPA and the cooperative purchasing agreement.
Notice of the solicitation was sent to potential offerors, as well as advertised in the following:
• City of Mesa website
• National IPA website
• USA Today, nationwide
• Arizona Business Gazette, AZ
• San Bernardino Sun, CA
• Honolulu Star-Advertiser, HI
• The Advocate – New Orleans, LA
• New Jersey Herald, NJ
• Las Vegas Journal Review, LV
• Times Union, NY
• Daily Journal of Commerce, OR
• The State, SC
• Deseret News, UT
• Richmond Times, VA
• Seattle Daily Journal of Commerce, WA
• Helena Independent Record, MT
Page 2 of 2
On September 20, 2017 proposals were received from the following offerors:
• CDW-G
• Cloudvara
• Connection Public Sector Solutions
• Hye Tech
• Hypertech
• Office Depot
• PCMG
• POP
• SHI International
• World Wide Technology
• Zones
The proposals were evaluated by an evaluation committee. Using the evaluation criteria established in the RFP,
the committee elected to enter into negotiations with CDW-G and proceeding with contract award upon
successful completion of negotiations.
The City of Mesa, AZ, National IPA and CDW-G successfully negotiated a contract and the City of Mesa executed
the agreement with a contract effective date of March 1, 2018.
Contract includes:
A comprehensive product and service offering including desktops, notebooks, servers, software,
peripherals, cloud computing, consulting/analysis, design, technical support, leasing/financing, trade-
ins, repair, configuration/system configurations, implementation, training, maintenance, installation,
system testing, upgrades, and imaging
Term:
Initial five- year agreement from March 1, 2018 through February 28, 2023 with the option to renew for
two (2) additional one-year periods through February 28, 2025.
Pricing/Discount:
CDW-G offers a percent off catalog pricing by category. Refer to pricing document for complete details.
National IPA Web Landing Pages:
http://www.nationalipa.org/Pages/Contracts-search.aspx?k=cdwg
City of Mesa, AZ
Contract # 2018011-01
for
Information Technology Solutions and Services
with
CDW Government, LLC
Effective: March 1, 2018
The following documents comprise the executed contract between the City
of Meza, AZ and CDW Government, LLC., effective March 1, 2018:
I.Executed Contract
II.Mayor and Council Approval
III.Supplier Response
IV.Original RFP
OFFICE OF THE CITY CLERK
COUNCIL MINUTES
February 5, 2018
The City Council of the City of Mesa met in a Regular Council Meeting in the Council Chambers,
57 East 1st Street, on February 5, 2018 at 5:45 p.m.
COUNCIL PRESENT COUNCIL ABSENT OFFICERS PRESENT
John Giles
David Luna
Mark Freeman
Christopher Glover
Francisco Heredia
Kevin Thompson
Jeremy Whittaker
None
Christopher Brady
Dee Ann Mickelsen
Jim Smith
Mayor’s Welcome.
Invocation by Pastor Ben Diaz with Palabra de Vida (Word of Life).
Pledge of Allegiance was led by Councilmember Thompson.
Awards, Recognitions and Announcements.
There were no awards, recognitions or announcements.
1. Take action on all consent agenda items.
All items listed with an asterisk (*) will be considered as a group by the City Council and will be
enacted with one motion. There will be no separate discussion of these items unless a
Councilmember or citizen requests, in which event the item will be removed from the consent
agenda and considered as a separate item. If a citizen wants an item removed from the consent
agenda, a blue card must be completed and given to the City Clerk prior to the Council’s vote on
the consent agenda.
It was moved by Councilmember Thompson, seconded by Councilmember Glover, that the
consent agenda items be approved.
Carried unanimously.
*2. Approval of minutes from previous meetings as written.
Minutes from the January 8, 11, and 22, 2018 Council meetings.
Regular Council Meeting
February 5, 2018
Page 2
3. Take action on the following liquor license applications:
*3-a. It Ain’t Chemo
This is a one-day event to be held on Saturday, February 10, 2018 from 9:00 A.M. to
9:00 P.M. at Riverview Park, 2100 West Rio Salado Parkway. (District 1)
*3-b. AMC Superstition East 12
A multi-screen cinema is requesting a new Series 6 Bar License for American Multi-
Cinema Inc., 1935 South Signal Butte Road - Andrea Dahlman Lewkowitz, agent. There
is no existing license at this location. (District 6)
*3-c. ATL Wings
A restaurant that serves lunch and dinner is requesting a new Series 12 Restaurant
License for Stapley Wings LLC, 1455 South Stapley Drive, Suites 22-24 - Andrea
Dahlman Lewkowitz, agent. The existing license held by Mark Killian, sole proprietor, will
revert to the State. (District 4)
*3-d. Elgin Distillery
This is a one-day craft distillery festival to be held on Saturday, March 3, 2018 from 9:00
A.M. to 4:00 P.M. at Sunland Village, 4601 East Dolphin Avenue. (District 2)
*3-e. Village of Elgin Winery
This is a one-day wine festival event to be held on Saturday, March 3, 2018 from 9:00
A.M. to 4:00 P.M. at Sunland Village, 4601 East Dolphin Avenue. (District 2)
4. Take action on the following off-track betting license application:
*4-a. Turf Paradise, TP Racing LLLP
New Off-Track Betting License for Turf Paradise, TP Racing LLLP to telecast at Moose
& Bear, located at 118 East McKellips Road, Suite 103, TB Concepts LLC. Applicant:
Vincent Acri Francia. (District 1)
5. Take action on the following contracts:
*5-a. One-Year Renewal to the Term Contract for Executive Physicals for Citywide
Departments as requested by the Human Resources Department. (Citywide)
This contract provides annual physicals for the City’s executive staff as a means of
maintaining optimum health. There are approximately 65-70 positions eligible to
participate in this program.
The Human Resources Department and Purchasing recommend authorizing the renewal
contract with Banner Occupational Health Clinics, at $88,500, based on estimated
usage.
Regular Council Meeting
February 5, 2018
Page 3
*5-b. One-Year Renewal to the Term Contract for Deceased Animal Collection Services for
the Community Services Department. (Citywide)
This contract provides a vendor to collect and dispose of deceased animals up to 150
pounds that are reported within the City. The contractor is responsible for the proper
disposal by cremation or other means in accordance with the standards and methods
approved by the Maricopa County Health Department.
The Community Services Department and Purchasing recommend authorizing the
renewal contract with APM/Couts Enterprises, Inc., dba Arizona Pet Mortuary, at
$54,000, based on estimated usage.
*5-c. Purchase of One Replacement Fire Apparatus, an Air Light/Rehab Unit, for the Fire and
Medical Department (Sole Source). (Citywide)
The apparatus being replaced has met established replacement criteria and will be sold
by a sealed bid process or traded-in as part of the City's fire apparatus purchase
agreement with Pierce Manufacturing. In addition, Fire and Medical will trade-in two units
to further offset the price for the Air/Light Rehab unit.
The Fire and Medical Department and Purchasing recommend authorizing the purchase
using the City’s five-year purchase agreement with Pierce Manufacturing Inc., through
their designated local dealer, Hughes Fire Equipment Inc., at $502,264.75. This
purchase is funded by the Capital-General Fund and authorized 2013 Public Safety
Bonds.
*5-d. Three-Year Term Contract for Landscape Maintenance Services for Parks, Retention
Basins and Sports Fields - Zones 1, 2, 3 and 4 for the Parks, Recreation and Community
Facilities Department (PRCF). (Citywide)
These contracts provide landscape maintenance services for sports fields, parkways,
medians, parks, retention basins or grounds adjacent to City facilities. The City has
divided the landscaping into geographic areas known as Zones 1, 2, 3 and 4. PRCF has
done an analysis to bring the work under this contract in-house and, at this time,
contracting continues to be in the best financial interest of the City.
The evaluation committee recommends awarding the contract to the highest-scored
proposal from Mariposa Landscape Arizona, Inc.; Zone 1, at $1,435,319.57 annually;
Zone 2, at $959,183.45 annually; Zone 3, at $974,364.20 annually; and Zone 4, at
$1,221,738.22 annually; based on estimated usage.
*5-e. Three-Year Term Contract for Plumbing Services for the Parks, Recreation and
Community Facilities Department. (Citywide)
This contract will establish a list of pre-qualified plumbing contractors to perform
plumbing services on various City facilities/projects on an as-needed basis.
The evaluation committee recommends awarding the contract to the four, highest-scored
proposals from Mesa Energy Systems Inc.; RKS Plumbing and Mechanical Inc.; Sun
Mechanical Inc.; and W.D. Manor Mechanical Contractors, Inc.; cumulatively not to
exceed $100,000 annually, based on estimated usage.
Regular Council Meeting
February 5, 2018
Page 4
*5-f. Purchase of Furniture for the Main Library as requested by the Library Services
Department. (Citywide)
This purchase will provide seating and tables for two new rooms at the Main Library,
Teen Room and ThinkSpot. The Library worked with several vendors utilizing
cooperative contracts specifying their needs and goals with this project.
The Library Services Department and Purchasing recommend authorizing the purchase
using the Northern Arizona University cooperative contract with Atmosphere Commercial
Interiors, at $50,876.25.
*5-g. Five-Year Term Contract with CDW Government, LLC and SHI International Corp. for
Information Technology Solutions and Services for Various Departments throughout the
City. (Citywide)
This contract will provide the City and participating agencies a full range of information
technology solution products and services to meet varying requirements of governmental
agencies. The scope of products and services available under these contracts include
standard business and high-end workstations; laptop and notebook computers; network
equipment; computer and network products and peripherals; monitors; various cloud,
consulting, and technical support services; financing; various software products; and the
contractors' comprehensive product offering.
Mesa, as the lead agency, has partnered with the National Intergovernmental
Purchasing Alliance Company (National IPA) to lead this contract. The contract will be
available to over 45,000 public agencies nationally. While no minimum volume is
guaranteed to the suppliers, the estimated annual volume of IT Solutions purchased
under this master agreement is approximately $500 million per year. The City will
receive rebates annually for administering and awarding this contract.
A committee representing the Police, and Information Technology Departments, City
Manager’s Office, Police-Information Technology, National IPA and Purchasing
evaluated responses. The evaluation committee recommends awarding the contract to
the highest-scored proposals from CDW Government, LLC and SHI International Corp.,
at $3,100,000 annually, based on estimated usage.
*5-h. One-Year Term Contract for Electrical and Lighting Supplies for the Materials and
Supply Warehouse (for Citywide Departments). (Citywide)
Multiple departments use this Citywide contract for their miscellaneous electrical
equipment and supplies.
The Business Services Department and Purchasing recommend authorizing the
purchase using the State of Arizona cooperative contract with Border States Industries,
Inc., at $100,000, based on estimated usage.
*5-i. Re-Award the Three-Year Term Contract for Microfilm Conversion Services for the
Police Department. (Citywide)
This contract will provide services to convert Police Department data from microfilm to
digital media. Police, Records Division use microfilm that is becoming worn and
damaged. The previous vendor is unable to satisfactorily fulfill the contract requirements.
Regular Council Meeting
February 5, 2018
Page 5
The Police Department and Purchasing recommend re-awarding the contract to the
second highest scored proposal, ICM Conversions, at $400,000 annually, based on
estimated usage.
*5-j. Purchase of Falcon District Brand Signage as requested by the Economic Development
Department. (Citywide)
Continuing to build awareness and to promote the Falcon Field Economic Activity Area,
this purchase for the Falcon District signage includes the installation of two branded
monument signs to be located on Greenfield and Higley Roads, south of the 202.
Additionally, the City will install utility and transit signal box wraps and will mount
branded banners promoting aerospace, technology, and manufacturing on light poles
around the airport.
The Economic Development Department and Purchasing recommend authorizing the
purchase using the City of Peoria cooperative contract with YESCO Phoenix, at
$146,670.49. This purchase is funded by Local Streets Sales Tax.
*5-k. Purchase of Three Replacement Rollback Trailers for the Transportation Department.
(Citywide)
These trailers will replace three aging equipment trailers that are at the end of their
service life. The trailers will meet the needs and safety requirements for transporting the
large equipment required to perform street and right-of-way maintenance.
The Transportation Department and Purchasing recommend authorizing the purchase
using the National Joint Powers Alliance contract with Empire Southwest (a Mesa
business), at $176,764.77. This purchase is funded by Local Streets Sales Tax.
*5-l. One-Year Renewal to the Term Contract for Radio-Based Endpoint Encoders (for Water
Meter Reading) for the Water Resources Department. (Citywide)
This contract provides Itron radio-based endpoint encoders and accessories purchased
directly from Itron, Inc., the manufacturer. The endpoint stores 40 days of hourly reads to
ensure data integrity and offers advanced customer side leak detection and reverse flow
and tamper alarms. Water Utility installs approximately 540 radio-based endpoint
encoders on new and existing meters annually.
The Water Resources Department and Purchasing recommend authorizing the renewal
with Itron, Inc., at $100,000, based on estimated usage.
*5-m. Purchase of Water Treatment Plant Shop Tools and Equipment for the New Signal Butte
Water Treatment Plant as requested by the Water Resources Department. (Citywide)
This purchase is for tools and equipment needed for the start-up and maintenance in the
various shops at the new Signal Butte Water Treatment Plant.
The Water Resources Department and Purchasing recommend awarding the contract to
the lowest, responsive and responsible bidders: Copper State Bolt & Nut Co. (a Mesa
business); Glendale Industrial Supply, LLC, dba UNICOA Construction and Industrial
Supply; Mallory Safety & Supply LLC; and W.W. Grainger, Inc.; cumulatively not to
exceed $153,000, based on estimated usage.
Regular Council Meeting
February 5, 2018
Page 6
*5-n. One-Year Renewal to the Term Contract for Fire Hydrant Water Meters for the Water
Resources Department. (Citywide)
This contract provides 3” fire hydrant water meters to accurately measure construction
water use of fire hydrants. The meters are installed by Water Utility staff to serve
contractors and other customers needing to connect to City fire hydrants for temporary
construction water service and dust control purposes.
The Water Resources Department and Purchasing recommend authorizing the renewal
with Badger Meter Inc., dba National Meter Automation, at $35,000, based on estimated
usage.
*5-o. Greenfield Water Reclamation Plant (GWRP), Phase III Expansion Guaranteed
Maximum Price (GMP) No. 2. (Citywide)
The City of Mesa, Town of Gilbert, and Town of Queen Creek seek to provide an
additional 14 million gallons per day annual average day flow of liquids and solids
treatment capacity at the existing GWRP, complete with the required infrastructure,
technology, and environmental features to ensure a reliable, efficient, and expanded
plant to meet the current and future demands.
Staff recommends awarding the contract for the completion of this project to McCarthy
Building Companies in the amount of $120,302,333 and authorize a change order
allowance $6,015,117 (5%) for a total project amount of $126,317,450. This project is
funded by the Greenfield Water Reclamation Plant Joint Venture Fund, with
contributions coming from its members based on usage. Mesa’s portion of this GMP is
$72,229,521 and is funded by 2014 authorized Wastewater Bonds.
*5-p. Sewer Pipe and Manhole Rehabilitation: Mesa Drive, Millet Avenue, Horne, and 6th
Avenue. (District 4)
The existing sanitary sewer lines covered by this project were built during the 1950’s and
1960’s. The age of these pipes greatly increases their risk of failure and emergency
repairs. This method of construction can be completed while leaving the pipe in place
and without excavation. Similarly, the sewer manholes will be cleaned, repaired, and
coated in place. Only the concrete adjustment rings will be removed and replaced.
Staff recommends awarding the contract for this project to the lowest, responsible
bidder, B and F Contracting, Inc, in the amount of $1,394,294.67, and authorize a
change order allowance in the amount of $139,430 (10%), for a total amount of
$1,533,724.67. Funding for this project is available from the 2014 Wastewater Bond
Program.
*5-q. Sidewalks at Railroad Crossing on Alma School. (Districts 3 and 4)
To continue to meet current railroad approach and clearance standards at the Alma
School Road railroad crossing, additional safety improvements will need to be made.
The project improvements for roadway and sidewalk approach at this location will
facilitate greater public safety and needed clearances from railroad signals along with a
smoother roadway crossing of the Union Pacific Railroad track. Mesa will participate in
the federally-funded Railway-Highway Grade Crossing Program, and will be responsible
Regular Council Meeting
February 5, 2018
Page 7
for adjusting the existing concrete sidewalks around the proposed cantilevers and gates,
and installing concrete medians.
This project was previously awarded by Council on July 10, 2017, however, the
previously selected contractor could not comply with the federal requirements and the
project was released for bid a second time.
Staff recommends awarding the contract to the lowest, responsible bidder, AJP Electric,
in the amount of $149,494, plus an additional $14,949 (10%) as a change order
allowance, for a total amount of $164,443. Funding is available from the Local Streets
Sales Tax, of which 94.3% will be reimbursed by Arizona Department of Transportation
(Federal) Grant under the Railway-Highway Grade Crossing.
6. Take action on the following resolutions:
*6-a. Approving and authorizing the City Manager to submit the Second Substantial
Amendment to the Fiscal Year 2017/2018 Annual Action Plan to the U.S. Department of
Housing and Urban Development related to the allocation of funding obtained under the
Community Development Block Grant (CDBG) program. This Amendment will allow for
reallocation of $600,000 in CDBG funds from the Senior Center Renovation Project (247
North Macdonald) to the Eagles Park Project (828 East Broadway Road). (District 4) –
Resolution No. 11088.
*6-b. Approving and authorizing the City Manager to enter into a Grant Agreement with the
Arizona Department of Public Safety to accept $1,335,284 in Victims of Crime Act
(VOCA) grant funds. The finding will be used for salaries and expenses for the Mesa
Prosecutors Office, Victim Services Unit for a three-year period. (Citywide) – Resolution
No. 11089.
*6-c. Approving and authorizing the City Manager to enter into a Lease Agreement with New
Cingular Wireless PCS for a cellular site on a portion of 5950 East Virginia Street, also
known as Mesa Fire Station 214. (District 5) – Resolution No. 11090.
*6-d. Approving and authorizing the City Manager to enter into a Development Agreement for
City-Share Reimbursement with PPGN-Ray, LLLP, for the reimbursement of $100,568
for regional street and street lighting improvements that are being required by the City in
conjunction with a proposed residential development known as Crismon Road at PPGN,
located at 5461 South Ellsworth Road. (District 6) – Resolution No. 11091.
*6-e. Approving and authorizing the City Manager to enter into an Intergovernmental
Agreement with the Maricopa County, Department of Transportation for the pavement
rehabilitation of Adobe Road from Higley Road to Recker Road. The City will contribute
an estimated $54,417 for the portion of the project that is within City boundaries that will
be funded from the 2013 Streets Bond Program. (District 5) – Resolution No. 11092.
*6-f. Approving and authorizing the City Manager to enter into First Amendments to the
Development Agreement, Ground and Air Lease, and License Agreement with 3W
Management, LLC, to facilitate the development of, and job creation and retention at, the
City-owned property generally located at the southwest corner of Main Street and South
Pomeroy and 34 South Pomeroy, which is the development commonly known as The
GRID. (District 4) – Resolution No. 11093.
Regular Council Meeting
February 5, 2018
Page 8
7. Introduction of the following ordinance and setting February 26, 2018 as the date of the public
hearing on this ordinance:
*7-a. ZON17-00323 (District 5) The 8800 to 8900 blocks of East Main Street (south side).
Located west of Red Mountain Freeway on the south side of Main Street (16.4± acres).
Rezoning from RS-43 and GC to GC-PAD; and Site Plan Review. This request will allow
for the development of an RV dealership and storage facility. Jeff Welker, Welker
Development Resources, applicant; Roger D. Overson, owner.
Staff Recommendation: Approval with conditions
P&Z Board Recommendation: Approval with conditions (Vote: 6-0)
8. Discuss, receive public comment, and take action on the following ordinances:
*8-a. ZON17-00309 (District 2) The 5200 block of East Inverness Avenue (south side).
Located east of Higley Road south of the US60 Freeway (1.9 ± acres). Rezoning from
RM-3-PAD to LC; and Site Plan Review. This request will allow for the development of a
commercial building. John Schoenauer, HD Management, applicant; Sevilla, LLC,
owner. – Ordinance No. 5419.
Staff Recommendation: Approval with conditions
P&Z Board Recommendation: Approval with conditions (Vote: 7-0)
*8-b. ZON17-00283 (District 6) The 7100 to 7300 blocks of East Ray Road (north side).
Located east of Power Road on the north side of Ray Road (56.0± acres). Rezone from
LI-AF to LI-AF-PAD. This request will allow for the development of an industrial
subdivision. Omar Cervantes, XCL Engineering, LLC, applicant; Phx-Mesa Gateway
Airport 193, LLC, owner. – Ordinance No. 5420.
Staff Recommendation: Approval with conditions
P&Z Board Recommendation: Approval with conditions (Vote: 7-0)
*8-c. ZON17-00432 (District 3) The 800 and 900 blocks of West Southern Avenue (south
side), the 1200 and 1300 blocks of South Extension Road (west side), and the 800 and
900 blocks of West Grove Avenue (north side). Located at the southwest corner of
Southern Avenue and Extension Road (19.3 ± acres). PAD Amendment; Site Plan
Modification. This request will allow the development of a new multiple-residence
building in an existing multiple-residence complex. Reese Anderson, Pew and Lake,
PLC, applicant; Edward B. Frankel, Trustee of the Frankel Family Trust, owner. –
Ordinance No. 5421.
Staff Recommendation: Approval with conditions
P&Z Board Recommendation: Approval with conditions (Vote: 7-0)
9. Take action on the following subdivision plat:
*9-a. "Allred Ranch" (District 2) The 2900 to 3100 blocks of East Southern Avenue (north
side), and the 900 to 1200 blocks of South Los Alamos (west side). Located east of
Regular Council Meeting
February 5, 2018
Page9
Lindsay Road on the north side of Southern Avenue. 108 RSL-4.5 PAD lots (25± acres).
KB Home Phoenix, Inc., developer; Dan Auxier, EPS Group, engineer.
Items not on the Consent Agenda
10. Items from citizens present.
There were no items from citizens present.
11. Adjournment.
Without objection, the Regular Council Meeting adjourned at 5:57 p.m.
ATTEST:
DEE ANN MICKELSEN, CITY CLERK
~
~AYOR
I hereby certify that the foregoing minutes are a true and correct copy of the minutes of the Regular
Council Meeting of the City Council of Mesa, Arizona, held on the 5th day of
February, 2018. I further certify that the meeting was duly called and held and that a quorum was
present.
DEE ANN MICKELSEN, CITY CLERK
js
Page 1 of 32
AGREEMENT PURSUANT TO SOLICITATION
CITY OF MESA AGREEMENT NUMBER 2018011
INFORMATION TECHNOLOGY SOLUTIONS & SERVICES
CITY OF MESA, Arizona (“City”)
Department Name City of Mesa – Purchasing Division
Mailing Address P.O. Box 1466
Mesa, AZ 85211-1466
Delivery Address 20 East Main St, Suite 400
Mesa, AZ 85201
Attention Sharon Brause, CPPO, CPPB, CPCP
Senior Procurement Officer
E-Mail Sharon.Brause@MesaAZ.gov
Phone (480) 644-2815
Fax (480) 644-2655
AND
CDW GOVERNMENT LLC, (“Contractor”)
Mailing Address 230 N. Milwaukee Ave
Vernon Hills, IL 60061-9740
Remit Address 75 Remittance Dr, Suite #1515
Chicago, IL 60675-1515
Attention Jumana Dihu, Program Manager
E-Mail jumdihu@cdwg.com
Phone (312) 547-2495
Fax (312) 705-9437
Website www.cdwg.com
Page 2 of 32
CITY OF MESA AGREEMENT PURSUANT TO SOLICITATION
This Agreement pursuant to solicitation (“Agreement”) is entered into this 28th day of February, 2018, by
and between the City of Mesa, Arizona, an Arizona municipal corporation (“City”), and CDW
GOVERNMENT LLC, an Illinois limited liability company (“Contractor”). The City and Contractor are each
a “Party” to the Agreement or together are “Parties” to the Agreement.
RECITALS
A. The City issued solicitation number 2018011 (“Solicitation”) for INFORMATION TECHNOLOGY
SOLUTIONS & SERVICES, to which Contractor provided a response (“Response”); and
B. The City Selected Contractor’s Response as being in the best interest of the City and wishes to
engage Contractor in providing the services/materials described in the Solicitation and Response.
In consideration of the reciprocal promises contained in the Agreement, and for other valuable and good
consideration, which the Parties acknowledge the receipt and sufficiency of, the Parties agree to the
following Terms & Conditions.
TERMS & CONDITIONS
1. Term. This Agreement is for a term beginning on March 1, 2018 and ending on February 28, 2023.
The use of the word “Term” in the Agreement includes the aforementioned period as well as any
applicable extensions or renewals in accordance with this Section 1.
1.1 Renewals. On the mutual written agreement of the Parties, the Term may be renewed up
to a maximum of two (2), one (1) year periods. Any renewal(s) will be a continuation of
the same terms and conditions as in effect immediately prior to the expiration of the then -
current term.
1.2 Extension for Procurement Processes. Upon the expiration of the Term of this
Agreement, including any renewals permitted herein, at the City’s sole discretion this
Agreement may be extended on a month-to-month basis for a maximum of six (6) months
to allow for the City’s procurement processes in the selection of a Contractor to provide the
services/materials provided under this Agreement. The City will notify the Contractor in
writing of its intent to extend the Agreement at least thirty (30) calendar days prior to the
expiration of the Term. Any extension under this Subsection 1.2 will be a continuation of
the same terms and conditions as in effect immediately prior to the expiration of the then -
current term.
1.3 Delivery. Delivery shall be made to the location(s) contained in the Scope of W ork within
thirty (30) days after receipt of an order. Title to Products and risk of loss or damage during
shipment pass from Contractor to City upon delivery to the destination specified on the
applicable purchase order (F.O.B. Destination, freight prepaid and allowed). Contractor
agrees to deliver all products to be delivered F.O.B. destination, freight pre -paid and
allowed to various locations throughout the City. In many cases within the City, the
Contractor may be asked to deliver all products to the front counter within a given
department. For special orders, the Parties agree to negotiate in good faith an alternative
delivery date when necessary. Notwithstanding the foregoing, title to software will remain
with the applicable licensor(s), and the City's rights therein are contained in the license
agreement between such licensor(s) and the City.
2. Scope of Work. The Contractor will provide the necessary staff, services and associated
resources to provide the City with the services, materials, and obligations attached to this
Agreement as Exhibit A (“Scope of Work”) Contractor will be responsible for all costs and expenses
incurred by Contractor that are incident to the performance of the Scope of Work unless otherwise
Page 3 of 32
stated in Exhibit A. Contractor will supply all equipment and instrumentalities necessary to perform
the Scope of Work. If set forth in Exhibit A, the City will provide Contractor’s personnel with
adequate workspace and such other related facilities as may be required by Contractor to carry out
the Scope of Work.
The Agreement is based on the Solicitation and Response which are hereby incorporated by
reference into the Agreement as if written out and included herein. In addition to the requirements
specifically set forth in the Scope of Work, the Parties acknowledge and agree that the Parties shall
perform in accordance with all terms, conditions, specifications and other requirements set forth
within the Solicitation and Response unless modified herein.
3. Orders. Orders must be placed with the Contractor by either a: (i) Purchase Order when for a one-
time purchase; (ii) procurement card; (iii) Delivery Order or Blanket Purchase Order for a
requirements contract where multiple as-needed orders will be placed with the Contractor; (iv)
Executed Statement of Work (SOW); or (v) Executed Cloud Service Order (CSO) Form. The City
may use the Internet to communicate with Contractor and to place orders as permitted under this
Agreement. Unless explicitly stated in a separate writing executed by the Parties, the terms and
conditions on any order form, quote, or similar document provided by Contractor to the City will not
take precedence over the language set forth in this Agreement or any of the documents outlined in
Section 4 below.
4. Document Order of Precedence. In the event of any inconsistency between the terms of the
body of the Agreement, Exhibits, Solicitation, and Response, the language of the documents will
control in the following order.
a. Amendments to the Agreement
b. Agreement
c. Exhibits
1. Mesa Standard Terms & Conditions (Exhibit C)
2. Pricing (Exhibit B)
3. Scope of Work (Exhibit A)
4. Other Exhibits not listed above
d. Solicitation including any addenda
e. Contractor’s Response
5. Payment. Subject to the provisions of the Agreement, the City will pay Contractor the sum(s)
described in Exhibit B (“Pricing”) in consideration of Contractor’s performance of the Scope of
Work during the Term.
6. Pricing. Contractor’s pricing shall be in the format of a minimum percentage discount off a
verifiable price index. Contractor may submit discounts for various manufacturers. At the time of
purchase, Contractor may offer deeper discounts beyond the discounted price list, based on
volume or other factors, as applicable. Minimum discounts will remain firm during the entirety of the
Term of the Agreement, unless the Contractor requests to increase its discount percentage, and
Pricing will include all charges that may be incurred in fulfilling requireme nt(s). In addition to
decreasing prices for the balance of the Term due to a change in market conditions, a Contractor
may conduct sales promotions involving price reductions for a specified lesser period. In the event
a product is discontinued, Contractor will provide a product of the same or greater functionality,
utilizing the discount structure.
It is the Contractor’s responsibility to provide the City with an up-to-date price list for the duration
of the Agreement.
6.1 Prices. All pricing discounts shall be firm for the Term and all extensions or renewals of
the Term except where otherwise provided in this Agreement, and will include all costs of
the Contractor providing the materials/service including transportation, insurance and
Page 4 of 32
warranty costs. No fuel surcharges will be accepted unless allowed in this Agreement.
The City shall not be invoiced at prices higher than those stated in the Agreement.
No price modifications will be accepted without proper request by the Contractor and
response by the City’s Purchasing Division.
6.2 Price Adjustment. Any requests for reasonable price adjustments must be submitted in
accordance with this Section. Requests for adjustment in cost of labor and/or materials
must be supported by appropriate documentation. There is no guarantee the City will
accept a price adjustment; therefore, Contractor should be prepared for the Pricing to be
firm over the Term of the Agreement. The City is only willing to entertain price adjustments
based on an increase to Contractor’s actual expenses or other reasonable adjustment in
providing the services/materials under the Agreement. If the City agrees to the adjusted
price terms, the City shall issue written approval of the change.
During the sixty (60) day period prior to the expiration of the then-current term date of the
Agreement, the Contractor may submit a written request to the City to allow an increase to
the prices in an amount not to exceed the twelve (12) month change in the Consumer
Price Index for All Urban Consumers (CPI-U), US City Average, All Items, Not
Seasonally Adjusted as published by the U.S. Department of Labor, Bureau of Labor
Statistics (http://www.bls.gov/cpi/home.htm ). The City shall review the request for
adjustment and respond in writing; such response and approval shall not be unreasonably
withheld.
6.3 Renewal and Extension Pricing. Any extension of the Agreement will be at the same
pricing as the initial term. If the Agreement is renewed in accordance with Section 1, pricing
may be adjusted for amounts other than inflation that represent actual costs to the
Contractor based on the mutual agreement of the Parties. Contractor may submit a
request for a price adjustment along with appropriate supporting documentation
demonstrating the cost to the Contractor. Renewal prices shall be firm for the term of the
renewal period and may be adjusted thereafter as outlined in the Subsection 6.2. There is
no guarantee the City will accept a price adjustment.
6.4 Invoices. Payment will be made to Contractor following the City’s receipt of a properly
completed invoice. Any issues regarding billing or invoicing must be directed to the City
Department/Division requesting the service or material from the Contractor. A properly
completed invoice should contain, at a minimum, all of the following:
a. Contractor name, address, and contact information;
b. City billing information;
c. City contract number as listed on the first page of the Agreement;
d. Invoice number and date;
e. Payment terms;
f. Date of service or delivery;
g. Description of materials or services provided;
h. If materials provided, the quantity delivered and pricing of each unit;
i. Applicable taxes; and
j. Total amount due.
6.5 Payment of Funds. Contractor acknowledges the City may, at its option and where
available use a Procurement Card/e-Payables to make payment for orders under the
Agreement; otherwise, payment will be through a traditional method of a check or
Electronic Funds Transfer (EFT) as available.
Page 5 of 32
6.6 Disallowed Costs, Overpayment. If at any time the City determines that a cost for which
payment was made to Contractor is a disallowed cost, such as an overpayment or a charge
for materials/service not in accordance with the Agreement, the City will notify Contractor
in writing of the disallowance; such notice will state the means of correction which may be,
but is not limited to, adjustment of any future claim/invoice submitted by Contractor in the
amount of the disallowance or to require repayment of the disallowed amount by
Contractor. Contractor will be provided with the opportunity to respond to the notice.
7. Insurance.
7.1 Contractor must obtain and maintain at its expense throughout the Term of the Agreement,
at a minimum, the types and amounts of insurance set forth in this Section 7 from insurance
companies authorized to do business in the State of Arizona; the insurance must cover the
materials/service to be provided by Contractor under the Agreement. For any insurance
required under the Agreement, Contractor will name the City of Mesa, its agents,
representatives, officials, volunteers, officers, elected officials, and employees as
additional insured, as evidenced by providing either an addit ional insured endorsement or
proper insurance policy excerpts.
7.2 Nothing in this Section 7 limits Contractor’s responsibility to the City. The insurance
requirements herein are minimum requirements for the Agreement and in no way limit any
indemnity promise(s) contained in the Agreement.
7.3 The City does not warrant the minimum limits contained herein are sufficient to protect
Contractor and subcontractor(s) from liabilities that might arise out of performance under
the Agreement by Contractor, its agents, representatives, employees, or subcontractor(s).
Contractor is encouraged to purchase additional insurance as Contractor determines may
be necessary.
7.4 Each insurance policy required under the Agreement must be in effect at or prior to the
execution of the Agreement and remain in effect for the Term of the Agreement.
7.5 Prior to the execution of the Agreement, Contractor will provide the City with a Certificate
of Insurance (using an appropriate “ACORD” or equivalent certificate) signed by the issuer
with applicable endorsements. The City reserves the right to request additional copies of
any or all of the policies, endorsements, or notices relating thereto required under the
Agreement.
7.6 When the City requires a Certificate of Insurance to be furnished, Cont ractor's insurance
is primary of all other sources available. When the City is a certificate holder and/or an
additional insured, Contractor agrees no policy will expire, be canceled, or be materially
changed to affect the coverage available without advance written notice to the City.
7.7 The policies required by the Agreement must contain a waiver of transfer rights of recovery
(waiver of subrogation) against the City, its agents, representatives, officials, volunteers,
officers, elected officials, and emplo yees for any claims arising out of the work of
Contractor.
7.8 All insurance certificates and applicable endorsements are subject to review and approval
by the City's Risk Management Division.
7.9 Types and Amounts of Insurance. Contractor must obtain and retain throughout the
term of the Agreement, at a minimum, the following:
7.9.1 Worker’s compensation insurance in accordance with the provisions of Arizona
law. If Contractor operates with no employees, Contractor must provide the City
Page 6 of 32
with written proof Contractor has no employees. If employees are hired during the
course of this Agreement, Contractor must procure worker’s compensations in
accordance with Arizona law.
7.9.2 The Contractor shall maintain at all times during the term of this contract, a
minimum amount of $1 million per occurrence/$2 million aggregate Commercial
General Liability insurance, including Contractual Liability. For Commercial
General Liability insurance, the City of Mesa, their agents, officials, volunteers,
officers, elected officials or employees shall be named as additional insured, as
evidenced by providing an additional insured endorsement.
7.9.3 Automobile liability, bodily injury and property damage with a limit of $1 million per
occurrence including owned, hired and non-owned autos.
8. Requirements Contract. Contractor acknowledges and agrees the Agreement is a requirements
contract; the Agreement does not guarantee any purchases will be made (minimum or maximum).
Orders will only be placed when the City identif ies a need and issues a purchase order or a written
notice to proceed. The City reserves the right to cancel purchase orders or a notice to proceed
within three (3) business days of issuance; any such cancellation will be in writing. Should a
purchase order or notice to proceed be canceled, the City agrees to reimburse Contractor for any
actual and documented costs incurred by Contractor. The City will not reimburse Contractor for
any avoidable costs incurred after receipt of cancellation including, but not limited to, lost profits,
shipment of materials, or performance of services. The City reserves the right to purchase
contracted items through other sources if determined in the best interests of the City to do so.
9. Notices. All notices to be given pursuant to the Agreement will be delivered to the Contractor at
the address listed on Page 1 of this Agreement. Notice will be delivered pursuant to the
requirements set forth the Mesa Standard Terms and Conditions that are attached to the
Agreement as Exhibit C.
10. Representations of Contractor. To the best of Contractor’s knowledge, Contractor agrees that:
a. Contractor has no obligations, legal or otherwise, inconsistent with the terms of the
Agreement or with Contractor’s undertaking of the relationship with the City;
b. Performance of the services called for by the Agreement do not and will not violate any
applicable law, rule, regulation, or any proprietary or other right of any third party;
c. Contractor will not use in the performance of Contractor’s responsibilities under the
Agreement any proprietary information or trade secret of a former employer of its
employees (other than City, if applicable); and
d. Contractor has not entered into and will not enter into any agreement, whether oral or
written, in conflict with the Agreement.
11. Mesa Standard Terms and Conditions. Exhibit C to the Agreement is the Mesa Standard Terms
and Conditions as modified by the Parties, which are incorporated by reference into the Agreement
as though fully set forth herein. In the event of any inconsistency between the terms of the
Agreement and the Mesa Standard Terms and Conditions, the language of the Agreement will
control. The Parties or a Party are referred to as a “party” or “parties” in the Mesa Standard Terms
and Conditions. The Term is referred to as the “term” in the Mesa Standard Terms and Conditions.
12. Counterparts and Facsimile or Electronic Signatures. This Agreement may be executed in two
(2) or more counterparts, each of which will be deemed an original and all of which, taken together,
will constitute one agreement. A facsimile or other electronically delivered signature to the
EXHIBIT A
SCOPE OF WORK
Page 8 of 32
1. MINIMUM REQUIREMENTS. Contractor must meet the following minimum qualifications:
a. A full range of information technology solution products and services to meet varying
requirements of governmental agencies.
b. Have a strong national presence as a computer solutions provider.
c. Have a distribution model capable of delivering products, free of charge, in a timely manner
on a nationwide basis.
d. Have a demonstrated sales presence.
e. Ability to provide a toll-free telephone and state of the art electron ic facsimile and internet
ordering and billing capabilities.
f. Be able to meet the minimum requirements of the cooperative purchasing program detailed
herein.
2. ORDERING. Although the City is open to alternate ordering methods, the primary methods for
customers placing orders with the Contractor is through the following:
a. Online
b. Telephone
c. Fax
d. Email
3. SCOPE OF PRODUCTS. Contractor will provide the ability to purchase a comprehensive, wide
variety of Information Technology Solution Products including , but not limited to, the following
categories:
a. Personal Computer Systems: National brand name desktop PCs, notebooks and laptops
from Enterprise Tier and Middle Tier Contractors that are business related computers,
manufactured by companies, such as, Apple, COMPAQ, Dell, Gateway, Hewlett Packard,
IBM / Lenovo and Toshiba.
b. Standard Business Workstation: These will be used for typical tasks, which will include
word processing, spreadsheet analysis, database management, business graphics,
statistical analysis, internet, and other office automation activities. Product will include the
operating system license, software media and documentation in the hardware shipment.
c. High End Workstation: These will be used by application developers using GIS, CASE or
other high-level language development tools, Computer Aided Design and Drafting
professional, Internet Application developers or other sophisticated application work.
Product will include the operating system license, software media and documentation in
the hardware shipment.
d. Laptop Computer or Notebook: These will be used by traveling or remote access users for
typical office automation and business productivity use. With a port replicator or docking
station, it may also be used as a standard desktop. Product will include the operating
system license, software media and documentation in the hardware shipment.
e. Network Equipment: This includes equipment primarily used for communications over an
IP network. This includes layer 2 and layer 3 switches, routers, area wireless access
points, point-to-point wireless access, optics, media interfaces (i.e. serial, T1, T3, OC3)
and fiber channel. Class of equipment should include home office, small and medium
business, and enterprise. Contractors may include, but not limited to, Cisco Systems, Dell,
Juniper Networks, HP, Extreme Networks, Enterasys Networks, D-Link, Netgear, and
Brocade Communications Systems.
EXHIBIT A
SCOPE OF WORK
Page 9 of 32
f. Monitors: These will include plug and play compatible monitors that are manufactured for
the above systems and/or any other brand that may be specifically called for by the ordering
entity and which meet the most current UL and OSHA requirements.
g. Computer and Network Products and Peripherals: Complete availability of major
manufacturers Product lines on items such as, but not limited to RAM, graphic accelerator
cards, network interface cards, cables, printers, scanners, ke yboards, drives, memory
cards, cables, batteries, etc.
h. Services:
i. Services means such as, consulting, technical support, trade-ins, repair, design,
analysis, configuration, implementation, installation, training, and maintenance,
etc. In addition, services which are related to the design, use or operation of the
Products being purchased such as system configurations, testing,
hardware/software installation, upgrades, imaging, etc. as described generally in
this Agreement and as more particularly described in a Statement of Work or SOW
(meaning a document in electronic or written form that is signed and delivered by
each of the Parties for the performance of Services.
ii. Cloud Computing means third party cloud computing and storage services, where
Contractor acts as a rebiller only and has no control over the delivery of the cloud
computing and storage services. City acknowledges that the cloud service
provider, and not Contractor, will be responsible for performance of the Cloud
Services. Also, before Contractor can sell cloud computing and/or storage services
from a third party to the City, City must execute an agreement governing said cloud
computing and/or storage services with the third-party cloud services provider.
i. Comprehensive Product Offering: Contractor’s catalog and Services set forth in Exhibit B
shall be available. The City reserves the right to accept or reject any or all items offered.
j. Financing: Options available such as lease programs and conditional sales contracts.
4. LICENSES. The City may be required to sign a separate agreement, rider or End User Licensing
Agreement (“EULA”), or such other terms as required by manufacturers, software publisher, or
cloud service provider.
5. DEFECTIVE PRODUCT. All defective Products shall be replaced and exchanged by the
Contractor. The cost of transportation, re-shipping or other like expenses shall be paid by the
Contractor and in the case of certain, special orders, other reasonable charges may be paid by the
Contractor as defined in the order or as otherwise agreed to by the Parties. All replacement
Products must be received by the City within seven (7) days of initial notification, when such
products are in Contractor stock; if replacement Product is not in Contractor’s stock, Contractor will
use commercially reasonable efforts to order the product within one (1) business day of the initial
notification from the City and will ensure product is received within seven (7) days after Contractor’s
receipt of the product.
EXHIBIT B
PRICING
Page 10 of 32
Item
# Product Product / Group Discount Manufacturer Name
1) Group 1 - Systems
1) Desktops 2.10% All
2) Notebooks 2.10% All
3) Tablets 2.25% All
4) Servers
(1 Processor, 2 Processor, 4+
Processor, Blade, Tower, Unix,
Handhelds, etc.)
4.00% All
2) Group 2 - Input Devices
5) Keyboards 6.75% All
6) Mice 6.75% All
7) Imaging Scanners 3.00% All
8) POS Scanners 3.00% All
9) Pointing Devices 3.50% All
10) Bar Code Readers 4.25% All
11) Audio Input 15.00% All
12) Input Adapters 5.00% All
13) PC and Network Cameras 5.50% All
14) Input Cables 15.00% All
15) Input Accessories 6.75% All
3) Group 3 - Output Devices
16) Displays 3.50% All
17) Printers 3.00% All
18) Inkjet Printers 3.00% All
19) Inkjet Photo Printers 3.00% All
20) Laser Printers 3.00% All
21) Label Printers 4.25% All
22) Dot Matrix Printers 3.00% All
23) Multi-Function Printers 3.00% All
24) Wide Format Printers 3.00% All
25) Multi-Function Inkjet Printers 3.00% All
26) Wide Format Printers 3.00% All
27) Fax Machine Printers 3.00% All
28) Printer Accessories 3.00% All
29) Projectors 3.50% All
30) Projector Accessories 3.50% All
31) Audio Input 15.00% All
32) Video Cards 3.50% All
EXHIBIT B
PRICING
Page 11 of 32
33) Sound Cards 3.50% All
34) Output Accessories 6.75% All
35) Printer Consumables 3.00% All
4) Group 4 - Memory
36) Desktop 13.00% All
37) Flash 5.50% All
38) Networking 13.00% All
39) Notebook 13.00% All
40) Printer / Fax 13.00% All
41) Server 13.00% All
5) Group 5 - Storage Devices
42) Adapters Fiber Channel 5.50% All
43) Adapters FireWire / USB 5.50% All
44) Adapters IDE/ATA/SATA 5.50% All
45) Adapters RAID 5.50% All
46) Adapters SCSI 5.50% All
47) Bridges & Routers 5.50% All
48) Disk Arrays 5.50% All
49) Disk Arrays JBOD 5.50% All
50) Drives Magneto-Optical 5.50% All
51) Drives Removable Disks 5.50% All
52) Fiber Channel Switches 5.50% All
53) Hard Disks - External 5.50% All
54) Hard Disks - Fiber Channel 5.50% All
55) Hard Disks - IDE/ATA/S 5.50% All
56) Hard Disks - Notebook 5.50% All
57) Hard Disks - SCSI 5.50% All
58) Networking Accessories 5.50% All
59) Optical Drives - CD-ROM 5.50% All
60) Optical Drives - CD-RW 5.50% All
61) Optical Drives - DVD-CD 5.50% All
62) Optical Drives - DVD-RW 5.50% All
63) Storage Accessories 5.00% All
64) Storage - NAS 5.00% All
65) Storage - SAN 5.00% All
66) Tape Autoloaders -AIT 5.00% All
67) Tape Autoloaders - DAT 5.00% All
68) Tape Autoloaders - DLT 5.00% All
69) Tape Autoloaders - LTO 5.00% All
70) Tape Drives - 4mm 5.00% All
EXHIBIT B
PRICING
Page 12 of 32
71) Tape Drives - 8mm/VXA 5.00% All
72) Tape Drives - AIT 5.00% All
73) Tape Drives - DAT 5.00% All
74) Tape Drives - DLT 5.00% All
75) Tape Drives - LTO/Ultrium 5.00% All
76) Tape Drives SDLT 5.00% All
77) Tape Drives - Travan 5.00% All
6) Group 6 - Network
Equipment
78) 10/100 Hubs & Switches 5.50% All
79) Bridges & Routers 5.50% All
80) Gigabit Hubs & Switches 5.50% All
81) Concentrators & Multiplexers 5.50% All
82) Hardware Firewalls 5.50% All
83) Intrusion Detection 5.50% All
84) KVM 4.00% All
85) Modems 5.50% All
86) Network Test Equipment 5.50% All
87) Network Adapters 5.50% All
88) Network Cables 15.00% All
89) Network Accessories 5.50% All
90) Repeaters & Transceivers 5.50% All
91) Wireless LAN Accessories 5.50% All
92) Token Authentication 5.50% All
93) 10G Fiber Optic Transceivers 5.50% All
94) 1G Fiber Optic Transceivers 5.50% All
7) Group 7 - Software
95) Licensing Packages
(e.g. Microsoft)
4.00% All
96) Licensing Backup 4.00% All
97) Licensing Barcode/OC 4.00% All
98) Licensing Business Application 4.00% All
99) Licensing CAD/CAM 4.00% All
100) Licensing - Cloning 4.00% All
101) Licensing - Computer Services 4.00% All
102) Licensee - Database 4.00% All
103) Licensing - Development 4.00% All
104) Licensing - Entertainment 4.00% All
105) Licensing - Financial 4.00% All
106) Licensing - Flow Chart 4.00% All
107) Licensing - Graphic Design 4.00% All
108) Licensing - Handheld 4.00% All
EXHIBIT B
PRICING
Page 13 of 32
109) Licensing - Network OS 4.00% All
110) Licensing - OS 4.00% All
111) Licensing - Personal Organization 4.00% All
112) Licensing - Presentation 4.00% All
113) Licensing - Reference 4.00% All
114) Licensing - Report Analysis 4.00% All
115) Licensing - Spreadsheet 4.00% All
116) Licensing - Utilities 4.00% All
117) Licensing - Warranties 4.00% All
118) Licensing - Web Development 4.00% All
119) Licensing - Word Processing 4.00% All
120) Software - Backup 4.00% All
121) Software - Barcode / OCR 4.00% All
122) Software - Business Application 4.00% All
123) Software - CAD/CAM 4.00% All
124) Software - Cloning 4.00% All
125) Software - Computer Services 4.00% All
126) Software - Database 4.00% All
127) Software - Development 4.00% All
128) Software - Entertainment 4.00% All
129) Software - Financial 4.00% All
130) Software - Flow Chart 4.00% All
131) Software - Graphic Design 4.00% All
132) Software - Handheld 4.00% All
133) Software - OS 4.00% All
134) Software - Personal Organization 4.00% All
135) Software - Presentation 4.00% All
136) Software - Reference 4.00% All
137) Software - Report Analysis 4.00% All
138) Software - Spreadsheet 4.00% All
139) Software - Utilities 4.00% All
140) Software - Warranties 4.00% All
141) Software - Web Development 4.00% All
142) Software - Word Processing 4.00% All
8) Group 8 - Media Supplies
143) Media - 4mm tape 5.50% All
144) Media - AIT tape 5.50% All
145) Media - DAT tape 5.50% All
146) Media - DLT tape 5.50% All
EXHIBIT B
PRICING
Page 14 of 32
147) Media LTO / Ultrium tape drive 5.50% All
148) Media - Magneto - Optical 5.50% All
149) Media - Optical 5.50% All
150) Media - SLR tape 5.50% All
151) Media - Travan tape 5.50% All
152) Media - VXA tape 5.50% All
153) Media - zip 5.50% All
9) Group 9 - Collaboration &
IP Telephony
154) IP phones 4.25% All
155) Video conferencing products 4.25% All
156) Voice gateways / servers 4.25% All
157) Headsets 4.25% All
158) Audio conferencing products 4.25% All
159) Analog phones 4.25% All
160) Accessories 4.25% All
10) Group 10 - Other
161) Advanced Integration 3.00% All
162) Asset Disposal 3.00% All
163) Asset Management 3.00% All
164) Cables 15.00% All
165) Cables - custom 15.00% All
166) Cables - printer 15.00% All
167) Complex warranties 3.00% All
168) Desktop Accessories 6.75% All
169) Display Accessories 3.50% All
170) Electronic Services 3.00% All
171) Handheld Accessories 6.75% All
172) Imaging Accessories 6.75% All
173) Imaging - Camcorders 3.50% All
174) Imaging - Digital Cameras 3.50% All
175) Internal Lab Service 3.00% All
176) Lab fees 3.00% All
177) Managed Services 3.00% All
178) Miscellaneous solutions 3.00% All
179) Mounting hardware for vehicles 2.50% All
180) Networking Warranties 3.50% All
181) Notebook Accessories 2.50% All
182) Notebook Batteries 5.00% All
183) PC Lab order services 3.00% All
184) POS Accessories 4.25% All
EXHIBIT B
PRICING
Page 15 of 32
185) POS Displays 4.25% All
186) Power Accessories 5.00% All
187) Power Surge Protection 5.00% All
188) Power UPS 5.00% All
189) Server Accessories 4.00% All
190) Service Charge 2.00% All
191) System Components 13.00% All
192) Training Courses 3.00% All
193) Training Reference Manuals 3.00% All
194) Warranties - Electronic 3.00% All
195) iPAD / Tablet Stylus 6.75% All
196) Mouse / Wrist Pads 6.75% All
197) Security Locks and Hardware 6.75% All
198) Tools 6.75% All
199) Document Scanner Accessories 3.00% All
200) Flatbed Scanners 3.00% All
201) Mobile Scanners 3.00% All
202) Network Scanners 3.00% All
203) Sheet fed Scanners 3.00% All
204) Wide Format Scanners 3.00% All
205) Workgroup / Department
Scanner
3.00% All
206) Build to Order Desktops 2.10% All
207) Nettop 3.00% All
208) Point of Sale 4.25% All
209) Ultra Small Form Factor 2.10% All
210) Apple / Mac Memory Upgrades 13.00% All
211) Chips / SIMMs/SIPPs / ROMs 13.00% All
212) Computer Cases 13.00% All
213) CPUs / Fans 13.00% All
214) Memory Accessories 13.00% All
215) Motherboards / Chassis 13.00% All
216) 1 - 2 port Serial Boards 13.00% All
217) 3+ port Serial Boards 13.00% All
218) Console Server 4.00% All
219) Device Server 4.00% All
220) Terminal Server 4.00% All
221) Content Management 4.00% All
222) Firewall / VPN Appliances 5.50% All
EXHIBIT B
PRICING
Page 16 of 32
223) Multifunction Security
Appliances
5.50% All
224) Network Camera Accessories 5.50% All
225) Network Cameras 5.50% All
226) Physical/Environmental Security 5.50% All
227) Security Appliance Accessories 5.50% All
228) Security Tokens 5.50% All
229) Unified Threat Management 5.50% All
230) 2-way Radios / Walkie Talkies 6.75% All
231) Apple Notebooks 2.50% All
232) Convertible PCs / Slate PCs /
iPAD
2.25% All
233) iPAD 2.25% All
234) Slate Tablet Computers 2.25% All
235) GPS / PDA 6.75% All
236) Wireless Communication Devices 2.50% All
237) Batteries 5.00% All
238) Power Supplies / Adapters 5.00% All
239) Rackmountain Equipment 5.00% All
240) Remote Power Management 5.00% All
241) Surge Suppressors 5.00% All
242) UPS / Battery Backup 5.00% All
243) 14" & smaller LCD Display 3.50% All
244) 15-19" LCD Display 3.50% All
245) 15-19" Wide LCD Display 3.50% All
246) 15-19" Wide LED Display 3.50% All
247) 20-30" LCD Display 3.50% All
248) 20-30" Wide LCD Display 3.50% All
249) 20-30" Wide LED Display 3.50% All
250) PCoIP and Zero Client Displays 3.50% All
251) Arm Mounts 3.50% All
252) Ceiling Mounts 3.50% All
253) Combo Mounts 3.50% All
254) Desktop Stands / Risers 3.50% All
255) Flat Wall Mounts 3.50% All
256) Mount Accessories 3.50% All
257) Pole Display 4.25% All
258) Stands / Carts / Feet 3.50% All
259) Tilt Wall Mounts 3.50% All
EXHIBIT B
PRICING
Page 17 of 32
260) C-Cure Products 4.00% All
261) Istar Products 5.50% All
11) Group 11 - Services
SERVICE
STANDARD
HOURLY
RATE
DISCOUNT FROM
STANDARD RATE
Design and Analysis
Please see
CDW•G's
Professional
Services
Offering below
for descriptions
of CDW•G's
Professional
Services.
Configuration %
Implementation %
Installation %
Training %
Maintenance & Support %
CDW Configuration Services 5%
12)
Group 12 - Additional
Products/Services Not
Identified
Please see CDW•G's Configuration
Services Pricelist below for descriptions
and pricing of CDW•G's Configuration
Services.
Apple Products for eligible
Government and Educational Entities
0.50%
CDW•G has conformed to the National Pricing structure aligning to National IPA's product taxonomy, however, CDW•G will manage the
resultant contract according to CDW•G's Product Tree below, which shall govern all purchases and provides more breadth and a more
complete representation of the CDW•G Catalog. All discounts will be applied by product category listed below to CDW•G's Nationally
Advertised Pricing which is publicly verifiable at www.cdwg.com.
CDW•G Product Tree
Categories
Discount
Accessories 6.75%
Power, Cooling & Racks 5.00%
Desktop Computers 3.00%
PC Compatible Desktop Computer 2.10%
PC Compatible Workstation 3.00%
Blade PCs 3.00%
RISC Processor Workstation 3.00%
Thin Clients 3.00%
Web TV Access Unit 3.00%
EXHIBIT B
PRICING
Page 18 of 32
Windows Based Terminals 3.00%
Data Storage / Drives 5.50%
Enterprise Storage 5.00%
Point of Sale/Data Capture 4.25%
Servers & Server Management 4.00%
Services (CDW Delivered) 0.00%
Notebook/Mobile Devices 2.50%
Notebook Computers 2.10%
Notebook Accessories 2.50%
Wireless Communication Devices 2.50%
Convertible PCs/Slate PCs/iPAD 2.25%
Chromebooks 0.00%
Netcomm Products 5.50%
Gigabit Switch 6.00%
Modular Switch Chassis 6.00%
Modular Switches 5.50%
Carts and Furniture 5.00%
Printing & Document Scanning 3.00%
Services (3rd Party Delivered) 0.00%
Warranties-Product Protection 3.50%
Software 4.00%
Collaboration Hardware 4.25%
Memory/System Components 13.00%
Video-Projection-Pro Audio 3.50%
Cables 15.00%
CDW Configuration Services 5.00%
Apple Products for Eligible Entities .50%
CDW•G will work with Manufacturers and the City or Participating Agencies, as applicable, post award to ensure they are aware of and
participating in special manufacturer programs.
CDW•G Account Managers will work with the City or Participating Agencies, as applicable, post award to determine if large orders qualify
to receive additional discounts. These discounts are dependent on order size, delivery schedule and will be negotiated with Manufacturers.
As Apple's largest Corporate Channel Partner in the U.S., CDW•G has negotiated to offer Apple Products to Eligible Government and
Educational Entities at the discount listed above and in the pricing table in this Exhibit B.
EXHIBIT B
PRICING
Page 19 of 32
CDW•G Professional Services Offering
Major Metro Service Areas
Washington, DC Raleigh Madison
New York City
Metro
Houston Wausau
Los Angeles Tampa Milwaukee
San Francisco Atlanta Appleton
San Diego National Grand Rapids
Boston Metro Dallas Indianapolis
Chicago Cincinnati Cleveland
Federal Detroit
Philadelphia Minneapolis
Seattle St. Louis/KC
Denver
Nashville
Portland
Services apply to both CDW•G executed professional services and services which are sub-contracted through a
CDW•G authorized third party provider. Hourly or fixed rates will be negotiated based on the customer, geography,
scope of the professional service engagement, and level of engineer required to perform the service. CDW•G will
create a Statement of Work (SOW) detailing the exact scoping and pricing of the Services to be provided, which
will be executed by CDW•G and the National IPA member prior to the start of Services. Sample SOW is included
in our proposal. Expenses (T and E) may be an additional consideration depending on project specifics.
Solution Domain Discipline Technology Domain Role
Datacenter Storage
Data Migration Senior Consulting Engineer
EMC Senior Consulting Engineer
IBM Senior Consulting Engineer
VMWare Senior Consulting Engineer
NetApp Senior Consulting Engineer
Datacenter Networking & Enterprise Networking Infrastructure &
Networking
Associate Consulting Engineer
Consulting Engineer
Senior Consulting Engineer
Principal Consulting Engineer
Technical Lead
Mobility Client Management
Client Virtualization
Endpoint Management
Mobile Device
Management
Associate Consulting Engineer
Consulting Engineer
Senior Consulting Engineer
Principal Consulting Engineer
Technical Lead
VDI Citrix Senior Consulting Engineer
Security Network Security Network Security
Associate Consulting Engineer
Consulting Engineer
Senior Consulting Engineer
Principal Consulting Engineer
Technical Lead
EXHIBIT B
PRICING
Page 20 of 32
Security Information Security Information Security
Penetration Testing
Gap Analysis (HIPAA gap, PCI Gap,
NIST)
Collaboration Communication Voice, Video
Collaboration
Associate Consulting Engineer
Consulting Engineer
Senior Consulting Engineer
Principal Consulting Engineer
Technical Lead
Collaboration Engagement Contact Center
Associate Consulting Engineer
Consulting Engineer
Senior Consulting Engineer
Principal Consulting Engineer
Technical Lead
Collaboration Productivity Information Worker
Associate Consulting Engineer
Consulting Engineer
Senior Consulting Engineer
Principal Consulting Engineer
Technical Lead
Consulting Advisory Services Consulting Advisory Services Consulting Advisory
Services
CAS_Business_Analyst
CAS_Consulting_Services_Architect
CAS_Engagement_Manager
CAS_Technology_Architect
CAS_Business_Architect
Project & Program
Management Project & Program Management Project & Program
Management
Project Admin
Project Manager
Senior Project Manager
Program Manager
CDW•G Configuration Services
Service
Group EDC Description
Advertised
Price
Contract
Discount
Contract
Ceiling
Price
Hardware Configurations and Priority Service
Priority 1625768 PRIORITY SERVICE $ 21.99 5% $ 20.89
Hardware 1706188 CDW Hardware Install for Server $ 32.99 5% $ 31.34
Hardware 1706189 CDW Hardware Install for DT-LT $ 17.99 5% $ 17.09
Hardware 1820627 CDW Hardware Install for Netcom $ 22.99 5% $ 21.84
Hardware 3558560 CDW MOBILE DEVICE SIM CARD INSTALL $ 9.99 5% $ 9.49
Hardware 2437037 CDW RACK CONFIG 1 CREDIT $ 82.99 5% $ 78.84
Hardware 3803338 CDW HARDWARE INSTALL FOR PRINTER $ 32.99 5% $ 31.34
Asset Tagging
Asset Tags 322170 CDW ASSET TAGS NO INSTALL MAIL ONLY $ 0.98 5% $ 0.93
Asset Tags 338519 CDW ASSET TAG W/O INSTALL $ 9.99 5% $ 9.49
Asset Tags 338521 CUSTOMER ASSET TAG CONFIG SERVICE $ 9.99 5% $ 9.49
Asset Tags 500814 CDW CREATE CUSTOM TAG/LABEL $ 29.99 5% $ 28.49
Asset Tags 500815 BASIC CUSTOM TAG $ 9.99 5% $ 9.49
Asset Tags 500817 INTERMEDIATE CUSTOM TAG $ 17.99 5% $ 17.09
EXHIBIT B
PRICING
Page 21 of 32
Asset Tags 500818 ADVANCED CUSTOM TAG $ 22.99 5% $ 21.84
Asset Tags 537315 CDW CREATED CUSTOM TAG – MAIL ONLY $ 1.22 5% $ 1.16
Asset Tags 955862 CDWG UID TAG/LABEL $ 9.99 5% $ 9.49
Asset Tags 1095109 CDW RFID TAG $ 61.99 5% $ 58.89
Asset Tags 3465262 BASIC CUSTOM TAG W/BOX DUP TAG $ 10.99 5% $ 10.44
Asset Tags 3465269 CUSTOMER ASSET TAG W/BOX DUP REQ6330 $ 10.99 5% $ 10.44
Asset Tags 4347185 CUSTOMER ASSET TAG W BOX DUP REQ6247 $ 12.99 5% $ 12.34
Asset Tags 3465895 INTERMEDIATE CUSTM TAG W-BOX DUP TAG $ 21.99 5% $ 20.89
Asset Tags 3982815 ADV CUSTOM TAG W/BOX DUP $ 24.99 5% $ 23.74
Configuration Service Bundles
Bundle 2342089 CDW HW IMAGE CDW ASSET TAG-REQ1173 $ 45.99 5% $ 43.69
Bundle 2342092 CDW HW IMAGE BASIC CUSTM TAG-REQ1174 $ 52.99 5% $ 50.34
Bundle 2342096 CDW HW IMAG CUSTMR ASSET TAG-REQ1175 $ 52.99 5% $ 50.34
Bundle 2342098 CDW IMAG CSTMR ASSET TAG PRI-REQ1176 $ 46.99 5% $ 44.64
Bundle 2342102 CDW IMAGE CDW ASSET TAG PRI-REQ1177 $ 39.99 5% $ 37.99
Bundle 2342106 CDW HW IMAGE PRIORITY-REQ1178 $ 53.99 5% $ 51.29
Bundle 2423730 CDW HW IMAGE CDW ASSET PRI-REQ1193 $ 53.99 5% $ 51.29
Bundle 2423732 CDW HW IMG BSC CSTM TAG PRI-REQ1194 $ 59.99 5% $ 56.99
Bundle 2423734 CDW HW IMAG CUSTMR ASSET PRI-REQ1195 $ 59.99 5% $ 56.99
Bundle 2426793 CDW IMAGE CUSTMER ASSET TAG-REQ1197 $ 39.99 5% $ 37.99
Bundle 2426795 CDW IMAGE CDW ASSET TAG-REQ1198 $ 32.99 5% $ 31.34
Bundle 2426798 CDW HARDWARE IMAGE DEPLOY-REQ1199 $ 45.99 5% $ 43.69
Bundle 2853723 CDW IMAGE BASIC CUSTOM TAG-REQ1324 $ 39.99 5% $ 37.99
Bundle 2853726 CDW IMAGE BIOS CUSTOMIZATION-REQ1325 $ 39.99 5% $ 37.99
Bundle 3269810 CDW HW IMG INTRM TAG CMPTRAC REQ1901 $ 63.99 5% $ 60.79
Bundle 3327808 CDW LIGHT TOUCH IMAGE DEPLOY W-VPN $ 42.99 5% $ 40.84
Bundle 4008018 LEVEL 1 IOS\ETCH INSERT REQ 5075 $ 39.99 5% $ 37.99
Bundle 4008025 LEVEL 1 IOS\ETCH REQ 5076 $ 33.99 5% $ 32.29
Bundle 4041681 IOS LVL1 & SRVC CUST INSERT REQ5156 $ 28.99 5% $ 27.54
Bundle 4056755 INT CUST TAG&DUP + DATA CAP CONTRACT $ 21.99 5% $ 20.89
Bundle 4086733 CDW LT IMAGE DEPLOY W/VPN&BOX LABEL $ 44.99 5% $ 42.74
Bundle 4171085 COI SPECOPS & PROJECTMANGEMENT R5611 $ 569.99 5% $ 541.49
Diagnostics
Diagnostics 214266 CDW BURN IN 12 HOURS $ 21.99 5% $ 20.89
Imaging
Imaging 195856 CDW INSTALLING CUSTOM SERVER IMAGE $ 113.99 5% $ 108.29
Imaging 247489 HILL ROM CREATE CUSTOM RESTORE CD $ 49.99 5% $ 47.49
Imaging 266912 CDW APPLE IMAGE DEPLOYMENT $ 32.99 5% $ 31.34
Imaging 283926 CDW MASTER IMAGE CREATION CREDIT $ 183.99 5% $ 174.79
Imaging 379370 CDW INSTALLING CUSTOM PDA IMAGE $ 17.99 5% $ 17.09
Imaging 534223 CDW STANDARD IMAGE DEPLOYMENT DT/NB $ 32.99 5% $ 31.34
Imaging 763587 FLASH DRIVE IMAGING $ 9.99 5% $ 9.49
Imaging 763593 CDW USB RESTORE UPTO 16GB $ 39.99 5% $ 37.99
Imaging 809048 CDW MAINTAIN CUSTOM PC IMAGE-CREDIT $ 31.99 5% $ 30.39
Imaging 1640342 CDW INSTALLING ALTIRIS SERVER IMAGE $ 113.99 5% $ 108.29
Imaging 1926223 CDW TERMINAL IMAGE DEPLOYMENT $ 32.99 5% $ 31.34
Imaging 2691836 CDW ZERO TOUCH IMAGE DEPLOYMENT $ 32.99 5% $ 31.34
Imaging 2798606 CDW IMAGE MODEL MIGRATION CREDIT $ 113.99 5% $ 108.29
EXHIBIT B
PRICING
Page 22 of 32
Imaging 2869570 CDW USB RESTORE UPTO 32GB $ 52.99 5% $ 50.34
Imaging 3652393 CDW CREATE CUSTOM RECOVERY PARTITION $ 353.99 5% $ 336.29
Imaging 3765107 SERVER RACKING ADV IMAGING SVC $ 219.99 5% $ 208.99
Imaging 3982809 CDW USB RESTORE SVC UPTO 64GB $ 63.99 5% $ 60.79
Imaging 4008336 CHROME WHITE GLOVE SERVICE TIER1 $ 22.93 5% $ 21.78
Imaging 4008354 CHROME WHITE GLOVE SERVICE TIER2 $ 24.93 5% $ 23.68
Imaging 4419882 CHROME UNMANAGED KIOSK APP INSTALL $ 28.92 5% $ 27.47
Imaging 4086723 CDW IMAGE DEPLOY W BOX LABEL REQ6281 $ 33.99 5% $ 32.29
Imaging 4086738 CDW SCCM SRV-ZERO TOUCH W/BOX LABEL $ 33.99 5% $ 32.29
Laser Etching / Color Branding
Laser Etching 1461344 CDW LASER ETCHING-TIER 1 STATIC SML $ 11.00 5% $ 10.45
Laser Etching 2815190 CDW LASER ETCHING-TIER 2 STATIC LRG $ 15.00 5% $ 14.25
Laser Etching 2815191 CDW LASER ETCHING-TIER 3 DYNAMIC $ 22.00 5% $ 20.90
Color Branding 3223260 CDW COLOR BRANDING TEMPLATE $ - 5% $ -
Color Branding 4100630 CDW COLOR BRANDING TIER 1 $ 15.00 5% $ 14.25
Color Branding 3223250 CDW COLOR BRANDING TIER 2 $ 22.00 5% $ 20.90
Color Branding 3436605 CDW COLOR BRANDING TIER 3 $ 30.00 5% $ 28.50
Mobile Carts
Mobile Carts 4466480 CDW CHROMEBOOK WIRE CART CONFIG $ 120.00 5% $ 114.00
Netcom
Netcom 311718 CDW NETWORK & SECURITY DEVICE CONFIG $ 40.00 5% $ 38.00
Netcom 1550455 CDW NETWORK & SEC CHASSIS CONFIG BUN $ 100.00 5% $ 95.00
Netcom 1550460 CDW NETWORK & SEC DEVICE CONFIG BUN $ 65.00 5% $ 61.75
Netcom 2394839 CDW NETWORK & SEC CHASSIS CONFIG $ 70.00 5% $ 66.50
Netcom 2432019 CDW VPN DOMAIN JOIN ONLY $ 8.00 5% $ 7.60
Netcom 3628500 CDW VPN DOMAIN JOIN ONLY-PCA $ 8.00 5% $ 7.60
Netcom 3651585 CDW AP/ENDPOINT PROVISIONING $ 30.00 5% $ 28.50
Netcom 4121801 CDW AP/ENDPOINT FIRMWARE UPDATE $ 16.00 5% $ 15.20
Netcom 4219966 CDW CLIENT VPN CONFIGURATION $ 12.00 5% $ 11.40
Other
Other 504311 CDW HP ILO ACTIVATION $ 12.00 5% $ 11.40
Other 872360 CDW SYSTEM BIOS/FIRMWARE UPG $ 16.00 5% $ 15.20
Other 1197175 CDW CUSTOM IP CONFIGURATION $ 12.00 5% $ 11.40
Other 1197180 CDW BIOS CUSTOMIZATION $ 5.00 5% $ 4.75
Other 1369901 CDW SRVC CUSTOM ADDED INSERTS $ 5.00 5% $ 4.75
Other 1369904 CDW DDS / COMPUTRACE ACTIVATION $ 5.00 5% $ 4.75
Other 1369905 CDW DATA CAPTURE & TRACKING SRVC $ 5.00 5% $ 4.75
Other 1713539 CDW SPECIAL CONFIG REQ - 1 CREDIT $ 5.00 5% $ 4.75
Other 1713542 CDW SPECIAL CONFIG REQ - 6 CREDITS $ 30.00 5% $ 28.50
Other 1713544 CDW SPECIAL CONFIG REQ - 12 CREDITS $ 60.00 5% $ 57.00
Other 2366694 CDW APPLE IOS CUSTOMIZATION LVL 1 $ 15.00 5% $ 14.25
Other 2366709 CDW APPLE IOS CUSTOMIZATION LVL 2 $ 30.00 5% $ 28.50
Other 2613286 CDW ANDROID CUSTOMIZATION LVL 1 $15.00 5% $ 14.25
Other 2613287 CDW ANDROID CUSTOMIZATION LVL 2 $ 30.00 5% $ 28.50
Other 2671476 CDW SCREEN OVERLAY INSTALL SERVICE $ 8.00 5% $ 7.60
Other 2696504 CDW Hard Drive Data Encryption DT/NB $ 12.00 5% $ 11.40
Other 2828923 CDW SAS RAID Activation $ 12.00 5% $ 11.40
Other 2858009 CDW KINDLE AD REMOVAL REQ1329 $ 30.00 5% $ 28.50
EXHIBIT B
PRICING
Page 23 of 32
Other 3553290 CDW APPLE ID CREATION $ 5.00 5% $ 4.75
Other 3899153 CDW VPRO BASIC ACTIVATION REQ4717 $ 5.00 5% $ 4.75
Other 4248044 CDW LENOVO IMM ACTIVATION $ 12.00 5% $ 11.40
Other 4176320 CDW ASSET MGMNT UPDATE SVC REQ 5634 $ 1.25 5% $ 1.19
Software
Software 76056 CDW APPLICATION INSTALL DT/NB $ 36.00 5% $ 34.20
Software 76980 CDW NETWORK OPERATING SYSTEM INSTALL $ 200.00 5% $ 190.00
Software 346243 CDW STD WINDOWS CLIENT OS INSTALL $ 90.00 5% $ 85.50
Software 931000 CDW NETWORK APPLICATION INSTALL $ 100.00 5% $ 95.00
Software 1197183
CDW APPLICATION UPDATES AND
MAINTENANCE $ 22.00 5% $ 20.90
Software 1278296 CDW OEM MFG OS INSTALLATION $ 90.00 5% $ 85.50
Software 1291101 CDW LINUX INSTALLATION OS-ALL VERS $ 120.00 5% $ 114.00
Software 1550439 SUN SOLARIS INSTALLATION – ALL VERSIONS $ 200.00 5% $ 190.00
Software 1550447 VMWARE INSTALLATION – ALL VERSIONS $ 70.00 5% $ 66.50
Software 3803347 CDW SOFTWARE CONFIG FOR PRINTER $ 24.00 5% $ 22.80
Software 3982800 CDW HDD OS SWAP SVC REQ5012 $ 36.00 5% $ 34.20
Configuration Project Management / COI
Proj. Mgmt 3110955 CDW CONFIG PROJECT COORD HRLY CREDIT $ 75.00 5% $ 71.25
Proj. Mgmt 4289890 CDW CONFIG PM 150 HRLY CHARGE $ 150.00 5% $ 142.50
Proj. Mgmt 3536706 CDW COI PROJ COORD /OPS COST $ 5,000.00 5% $ 4,750.00
Proj. Mgmt 3543509 CDW CONFIG PROJECT COORD CREDIT/UNIT $ 5.00 5% $ 4.75
Proj. Mgmt 3752290 CDW PROJ MNGMNT CONFIG AP SVC $ 7.00 5% $ 6.65
Proj. Mgmt 4086747 CONFIGS SERVICES PROJ MGMT(PER UNIT) $ 1.00 5% $ 0.95
Proj. Mgmt 4087191 CONFIGS SERVICES PROJ MGMT(PER UNIT) $ 0.50 5% $ 0.48
COI 3268855 CDW CONFIG PROJECT COORD COI SVC $ 300.00 5% $ 285.00
COI 3561536 COI OPS PALLET RECEIVING/PROCESSING $ 480.00 5% $ 456.00
COI 4439488 COI OPS PALLET/MONTH REC/PRO $ 40.00 5% $ 38.00
COI 3659769 CDW COI OPERATIONAL EXPENSE WITH SN $ 10.00 5% $ 9.50
COI 3827583 COI TEMP TAG NO INSTALL E-MAIL $ 10.00 5% $ 9.50
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 24 of 32
1. INDEPENDENT CONTRACTOR. It is expressly understood that the relationship of Contractor to
the City will be that of an independent contractor. Contractor and all persons employed by
Contractor, either directly or indirectly, are Contractor’s employees, not City employees.
Accordingly, Contractor and Contractor’s employees are not entitled to any benefits provided to
City employees including, but not limited to, health benefits, enrollment in a retirement system, paid
time off or other rights afforded City employees. Contractor employees will not be regarded as City
employees or agents for any purpose, including the payment of unemployment or workers’
compensation. If any Contractor employees or subcontractors assert a claim for wages or other
employment benefits against the City, Contractor will defend, indemnify and hold harmless the City
from all such claims.
2. SUBCONTRACTING. Contractor may not subcontract work under this Agreement without the
express written permission of the City. If Contractor has received authorization t o subcontract work,
it is agreed that all subcontractors performing work under the Agreement must comply with its
provisions. Further, all agreements between Contractor and its subcontractors must provide that
the terms and conditions of this Agreement be incorporated therein.
3. ASSIGNMENT. This Agreement may not be assigned either in whole or in part without first
receiving the City’s written consent. Any attempted assignment, either in whole or in part, without
such consent will be null and void and in such event the City will have the right at its option to
terminate the Agreement. No granting of consent to any assignment will relieve Contractor from
any of its obligations and liabilities under the Agreement.
4. SUCCESSORS AND ASSIGNS, BINDING EFFECT. This Agreement will be binding upon and
inure to the benefit of the parties and their respective permitted successors and assigns.
5. NO THIRD-PARTY BENEFICIARIES. This Agreement is intended for the exclusive benefit of the
parties. Nothing set forth in this Agreement is intended to create, or will create, any benefits, rights,
or responsibilities in any third parties.
6. NON-EXCLUSIVITY. The City, in its sole discretion, reserves the right to request the materials or
services set forth herein from other sources when deemed necessary and appropriate. No
exclusive rights are encompassed through this Agreement.
7. AMENDMENTS. There will be no oral changes to this Agreement. This Agreement can only be
modified in a writing signed by both parties. No charge for extra work or material will be allowed
unless approved in writing, in advance, by the City and Contractor.
8. TIME OF THE ESSENCE. Time is of the essence to the performance of the parties’ obligations
under this Agreement.
9. COMPLIANCE WITH APPLICABLE LAWS.
a. General. Contractor must procure all permits and licenses, and pay all charges and fees
necessary and incidental to the lawful conduct of business. Contractor must stay fully informed
of existing and future federal, state, and local laws, ordinances, and regulations that in any
manner affect the fulfillment of this Agreement and must comply with the same at its own
expense. Contractor bears full responsibility for training, safety, and providing necessary
equipment for all Contractor personnel to achieve throughout the term of the Agreement. Upon
request, Contractor will demonstrate to the City's satisfaction any programs, procedures, and
other activities used to ensure compliance.
b. Drug-Free Workplace. Contractor is hereby advised that the City has adop ted a policy
establishing a drug-free workplace for itself and those doing business with the City to ensure
the safety and health of all persons working on City contracts and projects. Contractor will
require a drug-free workplace for all Contractor personnel working under this Agreement.
Specifically, all Contractor personnel who are working under this Agreement must be notified
in writing by Contractor that they are prohibited from the manufacture, distribution,
dispensation, possession, or unlawful use of a controlled substance in the workplace.
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 25 of 32
Contractor agrees to prohibit the use of intoxicating substances by all Contractor personnel,
and will ensure that Contractor personnel do not use or possess illegal drugs while in the course
of performing their duties.
c. Federal and State Immigration Laws. Contractor agrees to comply with the Immigration
Reform and Control Act of 1986 (IRCA) in performance under this Agreement and to permit the
City and its agents to inspect applicable personnel records to verif y such compliance as
permitted by law. Contractor will ensure and keep appropriate records to demonstrate that all
Contractor personnel have a legal right to live and work in the United States.
i. As applicable to Contractor, under the provisions of A.R.S. § 41-4401, Contractor hereby
warrants to the City that Contractor and each of its subcontractors will comply with, and
are contractually obligated to comply with, all federal immigration laws and regulations that
relate to their employees and A.R.S. § 23-214(A) (hereinafter “Contractor Immigration
Warranty”).
ii. A breach of the Contractor Immigration Warranty will constitute as a material breach of this
Agreement and will subject Contractor to penalties up to and including termination of this
Agreement at the sole discretion of the City.
iii. The City retains the legal right to inspect the papers of all Contractor personnel who provide
services under this Agreement to ensure that Contractor or its subcontractors are
complying with the Contractor Immigration Warranty. Contractor agrees to assist the City
in regard to any such inspections.
iv. The City may, at its sole discretion, conduct random verification of the employment records
of Contractor and any subcontractor to ensure compliance with the Contractor Immigration
Warranty. Contractor agrees to assist the City in regard to any random verification
performed.
v. Neither Contractor nor any subcontractor will be deemed to have materially breached the
Contractor Immigration Warranty if Contractor or s ubcontractor establishes that it has
complied with the employment verification provisions prescribed by Sections 274A and
274B of the Federal Immigration and Nationality Act and the E-Verify requirements
prescribed by A.R.S. § 23-214 (A).
d. Nondiscrimination. Contractor represents and warrants that it does not discriminate against
any employee or applicant for employment or person to whom it provides services because of
race, color, religion, sex, national origin, or disability, and represents and warrants t hat it
complies with all applicable federal, state, and local laws and executive orders regarding
employment. Contractor and Contractor’s personnel will comply with applicable provisions of
Title VII of the U.S. Civil Rights Act of 1964, as amended, Section 504 of the Federal
Rehabilitation Act, the Americans with Disabilities Act (42 U.S.C. § 12101 et seq.), and
applicable rules in performance under this Agreement.
e. State Sponsors of Terrorism Prohibition. Per A.R.S. § 35-392, Contractor must not be in
violation of section 6(j) of the Federal Export Administration Act and subsequently prohibited
by the State of Arizona from selling goods of services to the City.
10. SALES/USE TAX, OTHER TAXES.
a. Contractor is responsible for the payment of all taxes including fed eral, state, and local taxes
related to or arising out of Contractor’s services under this Agreement, including by way of
illustration but not limitation, federal and state income tax, Social Security tax, unemployment
insurance taxes, and any other taxes or business license fees as required. If any taxing
authority should deem Contractor or Contractor employees an employee of the City, or should
otherwise claim the City is liable for the payment of taxes that are Contractor’s responsibility
under this Agreement, Contractor will indemnify the City for any tax liability, interest, and
penalties imposed upon the City.
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 26 of 32
b. The City is exempt from paying certain federal excise taxes and will furnish an exemption
certificate upon request. The City is not exempt from state and local sales/use taxes.
11. AMOUNTS DUE THE CITY. Contractor must be current and remain current in all obligations due
to the City during the performance of Services under the Agreement. Payments to Contractor may
be offset by any delinquent amounts due the City or fees and charges owed to the City.
12. PUBLIC RECORDS. Contractor acknowledges that the City is a public entity, subject to Arizona’s
public records laws (A.R.S. § 39-121 et. seq.) and that any documents related to this Agreement
may be subject to disclosure pursuant to state law in response to a public records request or to
subpoena or other judicial process.
a. If Contractor believes document related to the Agreement contains trade secrets or other
proprietary data, Contractor must notify the City and include with the notification a statement
that explains and supports Contractor’s claim. Contractor also must specifically identify the
trade secrets or other proprietary data that Contractor believes should remain confidential.
b. In the event the City determines it is legally required to disclose pursuant to law any
documents or information Contractor deems confidential trade secrets or proprietary data,
the City, to the extent possible, will provide Contractor with prompt written notice by certified
mail, fax, email or other method that tracks delivery status of the requirement to disclose the
information so Contractor may seek a protective order from a court having jurisdiction over
the matter or obtain other appropriate remedies. The notice will include a time period for
Contractor to seek court ordered protection or other legal remedies as deemed appropriate
by Contractor. If Contractor does not obtain such court ordered protection by the expiration
of said time period, the City may release the information without further notice to Contractor.
13. AUDITS AND RECORDS. Contractor must preserve the records related to this Agreement for six
(6) years after completion of the Agreement. The City or its authorized agent reserves the right to
inspect any records related to the performance of work specified herein. In addit ion, the City may
inspect any and all payroll, billing or other relevant records kept by Contractor in relation to the
Agreement. Contractor will permit such inspections and audits during normal business hours and
upon reasonable notice by the City. The audit of records may occur at Contractor’s place of
business or at City offices, as determined by the City. Notwithstanding the foregoing, any
Agreement audits must be pursuant to a signed Confidentiality Agreement agreed to by both parties
which will be subject to applicable law, including the Arizona Public Records law. Contractor is not
required to keep original documents and copies of relevant documents will suffice for the purposes
of this provision. The audit must be conducted during regular busin ess hours at a mutually
agreeable time and location, and upon reasonable advanced notice of records to be audited.
14. BACKGROUND CHECK. The City may conduct criminal, driver history, and all other requested
background checks of Contractor personnel who would perform services under the Agreement or
who will have access to the City’s information, data, or facilities in accordance with the City’s current
background check policies. Any officer, employee, or agent that fails the background check must
be replaced immediately for any reasonable cause not prohibited by law.
15. SECURITY CLEARANCE AND REMOVAL OF CONTRACTOR PERSONNEL. The City will
have final authority, based on security reasons: (i) to determine when security clearance of
Contractor personnel is required; (ii) to determine the nature of the security clearance, up to and
including fingerprinting Contractor personnel; and (iii) to determine whether or not any individual or
entity may provide services under this Agreement. If the City objects to any Contractor personnel
for any reasonable cause not prohibited by law, then Contractor will, upon notice from the City,
remove any such individual from performance of services under this Agreement.
16. DEFAULT.
a. A party will be in default if that party:
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 27 of 32
i. Is or becomes insolvent or is a party to any voluntary bankruptcy or receivership
proceeding, makes an assignment for a creditor, or there is any similar action that affects
Contractor’s capability to perform under the Agreement;
ii. Is the subject of a petition for involuntary bankruptcy not removed within sixty (60) calendar
days;
iii. Conducts business in an unethical manner as set forth in the City Procurement Rules
Article 7 or in an illegal manner; or
iv. Fails to carry out any term, promise, or condition of the Agreement.
b. Contractor will be in default of this Agreement if Contractor is debarred from participating in
City procurements and solicitations in accordance with Article 6 of the City’s Procurement
Rules.
c. Notice and Opportunity to Cure. In the event a party is in default then the other party may,
at its option and at any time, provide written notice to the defaulting party of the default. The
defaulting party will have thirty (30) days from receipt of the notice to cure the default; the thirty
(30) day cure period may be extended by mutual agreement of the parties, but no cure period
may exceed ninety (90) days. A default notice will be deemed to be sufficient if it is reasonably
calculated to provide notice of the nature and extent of such default. Failure of the non-
defaulting party to provide notice of the default does not waive any rights under the Agreement.
d. Anticipatory Repudiation. Whenever the City in good faith has reason to question
Contractor’s intent or ability to perform, the City may demand that Contractor give a written
assurance of its intent and ability to perform. In the event that the demand is made and no
written assurance is given within five (5) calendar days, the City may treat this failure as an
anticipatory repudiation of the Agreement.
17. REMEDIES. The remedies set forth in this Agreement are not exclusive. Election of one remedy
will not preclude the use of other remedies. In the event of default:
a. The non-defaulting party may terminate the Agreement, and the t ermination will be effective
immediately or at such other date as specified by the terminating party.
b. The City may purchase the services required under the Agreement from the open market,
complete required work itself, or have it completed at the expense o f Contractor. If the cost of
obtaining substitute services exceeds the contract price, the City may recover the excess cost
by: (i) requiring immediate reimbursement to the City; (ii) deduction from an unpaid balance
due to Contractor; (iii) collection aga inst the proposal and/or performance security, if any; (iv)
collection against liquidated damages (if applicable); or (v) a combination of the
aforementioned remedies or other remedies as provided by law. Costs includes any and all,
fees, and expenses incurred in obtaining substitute services and expended in obtaining
reimbursement, including, but not limited to, administrative expenses, attorneys’ fees, and
costs.
c. The non-defaulting party will have all other rights granted under this Agreement and all rig hts
at law or in equity that may be available to it.
d. Neither party will be liable for incidental, special, or consequential damages.
18. CONTINUATION DURING DISPUTES. Contractor agrees that during any dispute between the
parties, Contractor will continue to perform its obligations until the dispute is settled, instructed to
cease performance by the City, enjoined or prohibited by judicial action, or otherwise required or
obligated to cease performance by other provisions in this Agreement.
19. TERMINATION FOR CONVENIENCE. The City reserves the right to terminate this Agreement in
part or in whole upon thirty (30) calendar days’ written notice.
20. TERMINATION FOR CONFLICT OF INTEREST (A.R.S. § 38-511). Pursuant to A.R.S. § 38-511,
the City may cancel this Agreement within three (3) years after its execution, without penalty or
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 28 of 32
further obligation, if any person significantly involved in initiating, securing, drafting, or creating the
Agreement for the City becomes an employee or agent of Contractor.
21. TERMINATION FOR NON-APPROPRIATION AND MODIFICATION FOR BUDGETARY
CONSTRAINT. The City is a governmental agency which relies upon the appropriation of funds
by its governing body to satisfy its obligations. If the City reasonably determines that it does not
have funds to meet its obligations under this Agreement, the City will have the right to terminate
the Agreement without penalty on the last day of the fiscal period for which funds were legally
available. In the event of such termination, the City agrees to provide writt en notice of its intent to
terminate thirty (30) calendar days prior to the stated termination date.
22. PAYMENT TO CONTRACTOR UPON TERMINATION. Upon termination of this Agreement,
Contractor will be entitled only to payment for those services performed up to the date of
termination, and any authorized expenses already incurred up to such date of termination. The
City will make final payment within thirty (30) calendar days after the City has both completed its
appraisal of the materials and services provided and received Contractor’s properly prepared final
invoice.
23. NON-WAIVER OF RIGHTS. There will be no waiver of any provision of this agreement unless
approved in writing and signed by the waiving party. Failure or delay to exercise any rights or
remedies provided herein or by law or in equity, or the acceptance of, or payment for, any services
hereunder, will not release the other party of any of the warranties or other obligations of the
Agreement and will not be deemed a waiver of any such rights or remedies.
24. INDEMNIFICATION/LIABILITY.
a. To the fullest extent permitted by law, Contractor agrees to defend, indemnify, and hold the
City, its officers, agents, and employees, harmless from and against any and all liabilities,
demands, claims, suits, losses, damages, causes of action, fines or j udgments, including
costs, attorneys’, witnesses’, and expert witnesses’ fees, and expenses incident thereto,
relating to, arising out of, or resulting from: (i) misconduct by Contractor personnel under this
Agreement; (ii) any negligent acts, errors, mistakes or omissions by Contractor or Contractor
personnel; and (iii) Contractor or Contractor personnel’s failure to comply with this
Agreement. However, notwithstanding the prior sentence, any claim shall not be an
indemnified claim if such claim or damage was caused in whole by the actions of the City, its
employees, agents, contractors or representatives.
b. Contractor will update the City during the course of the litigation to timely notify the City of any
issues that may involve the independent negligence of the City that is not covered by this
indemnification.
c. The City assumes no liability for actions of Contractor and will not indemnify or hold Contractor
or any third party harmless for claims based on this Agreement or use of Contractor -provided
supplies or Services.
d. IN THE EVENT OF ANY LIABILITY INCURRED BY CONTRACTOR OR ANY OF ITS
AFFILIATES HEREUNDER, INCLUDING INDEMNIFICATION OF CITY BY CONTRACTOR,
THE ENTIRE LIABILITY OF CONTRACTOR AND ITS AFFILIATES FOR DAMAGES FROM
ANY CAUSE WHATSOEVER WILL NOT EXCEED $5,000,000.00 OVER THE ENTIRE TERM
OF THE AGREEMENT.
25. WARRANTY. Contractor warrants that the services and materials will conform to the requirements
of Exhibit A. Additionally, Contractor warrants that all services will be performed in a good,
workman-like and professional manner, as stated below.
a. Manufacturer’s Warranty. The City understands that the Contractor is not the manufacturer of
the products purchased by the City hereunder and the only materials (product) warranties
offered are those of the manufacturer, not the Contractor or its affiliates unless the
manufacturer is the Contractor or its affiliates. THE CONTRACTOR AND ITS AFFILIATES
HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED,
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 29 of 32
RELATED TO PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF
TITLE, ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
WARRANTY OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY
SERVICES. THE DISCLAIMER CONTAINED IN THIS PARAGRAPH DOES NOT AFFECT
THE TERMS OF ANY MANUFACTURER'S WARRANTY.
b. Services Warranty. City's sole and exclusive remedy with respect to a warranty on the Services
provided by Contractor will be, at the sole option of Contractor, to either: (a) use its reasonable
commercial efforts to reperform any services not in substantial compliance with this warranty,
or (b) refund amounts paid by City related to the portion of the services not in substantial
compliance; provided, in each case, City notifies Contractor in writing within five (5) business
days after performance of the applicable Services. City shall be solely responsible for daily
back-up and other protection of its data and software against loss, damage or corruption during
the performance of services and for any necessary reconstruction thereof.
c. Third Party Services Warranty. In connection with the products (materials), certain services,
such as extended warranty service by manufacturers, are sold by the Contractor as a distributor
or sales agent ("Third Party Services"). In the case of Third Party Services, the third party will
be the party responsible for providing th e services to the City and the City will look to the third
party for any loss, claims or damages arising from or related to the provision of such Third-
Party Services. Any amounts, including, but not limited to, taxes, associated with Third Party
Services which may be collected by the Contractor will be collected solely in the capacity as
an independent sales agent.
26. THE CITY’S RIGHT TO RECOVER AGAINST THIRD PARTIES. Contractor will do nothing to
prejudice the City’s right to recover against third parties f or any loss, destruction, or damage to City
property, and will at the City’s request and expense, furnish to the City reasonable assistance and
cooperation, including assistance in the prosecution or defense of suit and the execution of
instruments of assignment in favor of the City in obtaining recovery.
27. NO GUARANTEE OF WORK. Contractor acknowledges and agrees that it is not entitled to deliver
any specific amount of materials or services or any materials or services at all under this Agreement
and acknowledges and agrees that the materials or services will be requested by the City on an as
needed basis at the sole discretion of the City. Any document referencing quantities or
performance frequencies represent the City's best estimate of current requireme nts, but will not
bind the City to purchase, accept, or pay for materials or services which exceed its actual needs.
28. OWNERSHIP.
a. Except as it pertains to the Work Product in Subsection (b) below, all deliverables, services,
and information provided by Contractor or the City pursuant to this Agreement (whether
electronically or manually generated) including without limitation, reports, test plans, and
survey results, graphics, and technical tables, originally prepared in the performance of this
Agreement, are the property of the City and will not be used or released by Contractor or any
other person except with prior written permission by the City.
b. City's rights to Work Product (meaning deliverables to be provided or created individually or
jointly in connection with the services, not materials, provided by Contractor, including but not
limited to, all inventions, discoveries, methods, processes, formulae, ideas, concepts,
techniques, know-how, data, designs, models, prototypes, works of authorship, computer
programs, proprietary tools, methods of analysis and other information, whether or not capable
of protection by patent, copyright, trade secret, confidentiality, or other proprietary rights, or
discovered in the course of performance of this Agreement that are embodied in such work or
materials) will be, upon payment in full, a non-transferable, non-exclusive, royalty-free license
to use such Work Product solely for City's internal use. City obtains no ownership or other
property rights thereto. City agrees that Contractor may incorporate intellectual property
created by third parties into the Work Product and that City’s right to use such Work Prod uct
may be subject to the rights of, and limited by agreements with, such third parties
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 30 of 32
29. USE OF NAME. Contractor will not use the name of the City of Mesa in any advertising or publicity
without obtaining the prior written consent of the City.
30. PROHIBITED ACTS. Pursuant to A.R.S. § 38-504, a current or former public officer or employee
within the last twelve (12) months shall not represent another organization before the City on any
matter for which the officer or employee was directly concerned and persona lly participated in
during their service or employment or over which they had a substantial or material administrative
discretion. Further, while employed by the City and for two (2) years thereafter, public officers or
employees are prohibited from disclosing or using, without appropriate authorization, any
confidential information acquired by such personnel in the course of his or her official duties at the
City.
31. FOB DESTINATION FREIGHT PREPAID AND ALLOWED. All deliveries will be FOB destination
freight prepaid and allowed unless otherwise agreed.
32. RISK OF LOSS. Contractor agrees to bear all risks of loss, injury, or destruction of Contractor’s
goods or equipment incidental to providing these services and such loss, injury, or destruction will
not release Contractor from any obligation hereunder.
33. SAFEGUARDING CITY PROPERTY. Contractor will be responsible for any damage to City real
property or damage or loss of City personal property when such property is the responsibility of or
in the custody of Contractor or its employees.
34. WARRANTY OF RIGHTS. Contractor warrants it has title to, or the right to allow the City to use,
the materials and services being provided and that the City may use same without suit, trouble or
hindrance from Contractor or third parties.
35. PROPRIETARY RIGHTS INDEMNIFICATION. Without limiting the foregoing, Contractor will at its
expense defend the City against all claims asserted by any person that anything provided by
Contractor infringes a patent, copyright, trade secret or other intellectual property right (collectively
“Claim”) and must, without limitation, pay the costs, damages and attorneys' fees awarded against
the City in any Claim, or pay any settlement of such Claim. Each party agrees to notify the other
promptly of any matters to which this provision may apply and to cooperate with each other in
connection with such defense or settlement. If a preliminary or final judgment is obtained against
the City’s use or operation of the items provided by Contractor hereunder or any part thereof by
reason of any alleged infringement, Contractor will, at its sole option and its expense and without
limitation, either: (a) modify the item so that it becomes non -infringing; (b) procure for the City the
right to continue to use the item; (c) substitute for the infringing item other item(s) having at least
equivalent capability; or (d) refund to the City an amount equal to the price paid, less reasonable
usage, from the time of installation acceptance through cessation of use, which amount will be
calculated on a useful life not less than five (5) years based on a five (5) year straight line amortized
basis. The forgoing provisions in this Section state the entire liability of Contractor and the sole and
exclusive remedy of the City with respect to any Claim. Contractor shall have no liability or
obligation to the City to the extent any Claim is based upon: (i) any combination of anything provided
by Contractor with other software, hardware or other materials not authorized by Contractor or
manufacturer; or (ii) any addition to, or modification of, anything provided by Contractor made after
delivery to the City by any person other than Contractor .
36. CONTRACT ADMINISTRATION. The contract will be administered by the Purchasing
Administrator and/or an authorized representative from the using department. All questions
regarding the contract will be referred to the administrator for resolution. Supplements may be
written to the contract for the addition or deletion of services. Payment will be negotiated and
determined by the contract administrator(s).
37. FORCE MAJEURE. Failure by either party to perform its duties and obligations will be excused by
unforeseeable circumstances beyond its reasonable control, including acts of nature, acts of the
public enemy, riots, fire, explosion, legislation, and governmental regulation. The party whose
performance is so affected will within five (5) calendar days of the unforeseeable circumstance
notify the other party of all pertinent facts and identify the force majeure event. The party whose
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 31 of 32
performance is so affected must also take all reasonable steps, promptly and diligently, to prevent
such causes if it is feasible to do so, or to minimize or eliminate the effect thereof. The delivery or
performance date will be extended for a period equal to the time lost by reason of delay, plus such
additional time as may be reasonably necessary to overcome the effect of the delay, provided
however, under no circumstances will delays caused by a force majeure extend beyo nd one
hundred-twenty (120) calendar days from the scheduled delivery or completion date of a task
unless agreed upon by the parties.
38. COOPERATIVE USE OF CONTRACT. This contract is available through National IPA to agencies
nationwide. The City has also entered into various cooperative purchasing agreements with other
Arizona government agencies, including the Strategic Alliance for Volume Expenditures (SAVE)
cooperative. Under the SAVE Cooperative Purchasing Agreement, any contract may be extended
for use by other municipalities, school districts and government agencies through National IPA or
SAVE in the State of Arizona with the approval of Contractor. Any such usage by other entities
must be in accordance with the statutes, codes, ordinances, charter and/or procurement rules and
regulations of the respective government agency.
A contractor, subcontractor or vendor or any employee of a contractor, subcontractor or vendor
who is contracted to provide services on a regular basis at an individual school shall obtain a valid
fingerprint clearance card pursuant to title 41, chapter 12, article 3.1. A school district governing
board shall adopt policies to exempt a person from the requirements of this subsection if the
person's normal job duties are not likely to result in independent access to or unsupervised contact
with pupils. A school district, its governing board members, its school council members and its
employees are exempt from civil liability for the consequences of adoption and implementation of
policies and procedures pursuant to this subsection unless the school district, its governing board
members, its school council members or its employees are guilty of gross negligence or intentional
misconduct.
Additionally, Contractor will comply with the governing body’s fingerprinting policy of each individual
school district and public entity. Contractor, subcontractors, vendors and their employees will not
provide services on school district properties until authorized by the school district.
Orders placed by other agencies and payment thereof will be the sole responsibility of that agency.
The City is not responsible for any disputes arising out of transactions made by others. The City is
not a party to any agreements between the Contractor and National IPA, National IPA and other
agencies, the Contractor and other agencies, or any third-party contracts in any way related to this
Agreement or the cooperative use of this Agreement.
39. FUEL CHARGES AND PRICE INCREASES. No fuel surcharges will be accepted. No price
increases will be accepted without proper request by Contractor and response by the City’s
Purchasing Division.
40. NOTICES. All notices to be given pursuant to this Agreement must be delivered to the parties at
their respective addresses. Notices may be (i) personally delivered; (ii) sent via certified or
registered mail, postage prepaid; (iii) sent via overnight courier; or (iv) sent via email or facsimile.
If provided by personal delivery, receipt will be deemed effective upon deliver y. If sent via certified
or registered mail, receipt will be deemed effective three (3) calendar days after being deposited in
the United States mail. If sent via overnight courier, email or facsimile, receipt will be deemed
effective two (2) calendar days after the sending thereof.
41. GOVERNING LAW, FORUM. This Agreement is governed by the laws of the State of Arizona.
The exclusive forum selected for any proceeding or suit in law or equity arising from or incident to
this Agreement will be Maricopa County, Arizona.
42. INTEGRATION CLAUSE. This Agreement, including all attachments and exhibits hereto,
supersede all prior oral or written agreements, if any, between the parties and constitutes the entire
agreement between the parties with respect to the work to be performed.
EXHIBIT C
MESA STANDARD TERMS AND CONDITIONS
Page 32 of 32
43. PROVISIONS REQUIRED BY LAW. Any provision required by law to be in this Agreement is a
part of this Agreement as if fully stated in it.
44. SEVERABILITY. If any provision of this Agreement is declared void or unenforceable, such
provision will be severed from this Agreement, which will otherwise remain in full force and effect.
The parties will negotiate diligently in good faith for such amendment(s) of this Agreement as may
be necessary to achieve the original intent of this Agreement, notwithstanding such invalidity or
unenforceability.
45. SURVIVING PROVISIONS. Notwithstanding any completion, termination, or other expiration of
this Agreement, all provisions which, by the terms of reasonable interpretation thereof, set forth
rights and obligations that extend beyond completion, termination, or other expiration of this
Agreement, will survive and remain in full force and effect. Except as specifically provided in this
Agreement, completion, termination, or other expiration of this Agreement will not release any party
from any liability or obligation arising prior to the date of termination.
46. A.R.S. SECTIONS 1-501 and 1-502. Pursuant to Arizona Revised Statutes Sections 1-501 and 1-
502, any person who applies to the City for a local public benefit (the definition of which includes a
grant, contract or loan) must demonstrate his or her lawful presence in the United States. As the
Agreement is deemed a local public benefit, if Contractor is an individual (natural) person or sole
proprietorship, Contractor agrees to sign and submit the necessary documentation to prove
compliance with the statutes as applicable.
City of Mesa
Information Technology Solutions and Services
Solicitation #2018011
October 23, 2017
Original
CDW Government LLC
230 N. Milwaukee Ave.
Vernon Hills, IL 60061
City of Mesa Information Technology Solutions and Services
Table of Contents
Tab 1- Letter of Transmittal ................................................................................................ Front Page
Executive Summary ............................................................................................................................. 4
Tab 2 ...................................................................................................................................................... 7
Response to National IPA Cooperative Contract ......................................................................................................... 7
Tab 3 .................................................................................................................................................... 41
Pricing Forms ................................................................................................................................................. 41
Tab 4 .................................................................................................................................................... 44
Qualifications (Abilities, Experience, and Expertise) .................................................................................. 44
Tab 5 .................................................................................................................................................... 49
Technology ..................................................................................................................................................... 49
Tab 6 .................................................................................................................................................... 59
Other Forms .................................................................................................................................................... 59
Vendor Information Form
Exceptions and Confidential Information Form
General Questionnaire Form
Lawful Presence Affidavit
Respondent Certification Form
Respondent Questionnaire
W-9 Form and Certificate of Insurance
Tab 7 .................................................................................................................................................... 60
Appendix ......................................................................................................................................................... 60
Mark Ellis Resume
Pat O'Brien Resume
CDW•G Return Policy
CDW Government LLC Page 3 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Executive Summary
The City of Mesa, through this solicitation, has partnered with the National
Intergovernmental Purchasing Alliance Company (“National IPA”) to enable public and non-
public entities in Arizona to
purchase all manner of IT solutions
and services. Understanding that
value and efficiency in procurement
are hot-button issues for the City of
Mesa, we have kept that as our
guiding principles for the response
contained herein. As states and municipalities work within constrained budgets, now more
than ever, value and sound purchasing practices of utmost importance when choosing an IT
solutions provider and partner. CDW Government LLC (“CDW•G”) has been a reliable
partner of National IPA for over a decade with a demonstrable track record of delivering
outstanding IT solutions, with efficient delivery, and all of the benefits that come from this
contract.
What sets our offer apart from what our competition will provide is that our approach to our
customers is to treat them as a partner. Everything that we do as a company revolves
around the main focus of our business: our customers. Because we provide solutions to a
variety of entities (from public to private; small businesses and rural communities, to the
federal government and large municipalities), we know that solutions aren’t “one-size fits all.”
Tailoring our solutions to our customers requires us to get to know you and meet you where
you are to gain a better understanding of what drives your business.
Evidenced by our ten year successful relationship with the team at National IPA, our
approach to IT solutions reflects a belief that true value comes from delivering to our
customers exactly what they want, when they want it. Efficient online purchasing, dedicated
support, highly certified services providers, and contract compliance are only a few of the
features of what we can deliver to the City of Mesa.
Contract Excellence
Understanding that compliance with city policy and state financial statutes is important to the
City of Mesa, we have built our response to Mesa around our approach to working with
government customers. We know that the City of Mesa has legal and regulatory compliance
requirements to which you have to adhere. That is why our approach incorporates your
regulatory compliance needs and builds your contract around those obligations. Contract
participants’ Account Center has a wealth of information which will enable them to make
better informed purchasing decisions and provide them reports on purchases, updated
pricing, and much more.
What differentiates us from our competition is our Program Management team who oversee
the administration of negotiated contracts. While some of our competition may have one or
two individuals tasked to ensure contract compliance, we maintain a team of highly trained
professionals whose sole goal is ensure that we meet our commitments to our contract
customers. Program Managers also work with our Marketing department to promote your
contract and educate our sales force on the particularities of the contract. Our Program
Management teams work to make sure that our sales teams are educated on the contract
requirements.
CDW Government LLC Page 4 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Our Program Management team also compiles a variety of reports, ranging from updated
pricing and product options to purchase history and analyses of the success of the contract.
Some of the features of what we will provide you are:
o Understand and Comply with all applicable statutory and contractual
provisions;
o Maintain consistent, contract-compliant pricing;
o Comply with any security requirements;
o Follow proper protocols, including obtaining customer approval, prior to making
any substitutions or deviations from the original contract requirements and
specifications;
o Engage directly, honestly and truthfully in our discussions with agency
representatives and government employees
In addition to a flexible contract, contract participants will enjoy the advantages of a dynamic
pricing structure. As CDW•G employs a vendor-neutral approach to IT solutions, we
leverage that method to deliver better pricing to our customers. Because of our size and
reputation in the IT marketplace, we have the ability to deliver volume discounts, exclusive
pricing, and special promotions unavailable with other IT solution providers.
National Services Presence
We have over 30 offices around the United States. Meeting contract participants where they
are is really important to us: We want to understand our customers’ needs, their
environment, the particularities that make contract participants the unique customers they
are. Understanding what drives purchasing decisions helps us provide more tailored
solutions. We have a national network of service providers, all trained in the latest
approaches, methodologies, and solutions, consistently carrying the highest level of OEM
certifications. This means that when contract participants need us to come into their
environments and provide guidance, they can be sure that they’re receiving guidance from
seasoned experts with years of experience in solution deployment.
Our Services model offers customers an unusual combination: the close relationship and
easy access of a local provider who understands your IT environment inside and out, and
the scale, efficiency and resources of a multinational provider. We have 30-plus local branch
offices throughout the United States and Canada. So, chances are, we’re within driving
distance of contract participants. In addition to our local branches, we have over 1,100
services professionals and a network of trusted service and solutions partners. In fact,
because of our national scale, CDW•G is able to identify areas of emerging need for our
customers and then ramp up our expertise and resourcing in those areas.
Logistics
One of the many benefits of our proposed solution is how we work with you to deliver your
IT purchases. From order placement to delivery, how we bring you your purchases is almost
as important to us as what you buy. Making the purchasing and delivery process easier and
time-efficient, we work hard to guarantee that you receive the most cost-effective purchasing
options available. Your account center will enable you to:
CDW Government LLC Page 5 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
o Connect with your dedicated account manager and team of specialists;
o Create and retrieve quotes and collaborate with your account manager;
o Promote IT standards;
o Track orders and shipments;
o Manage purchases and payments;
o Set shipping and billing preferences and manage contact information
Factor in our two strategically-located distribution centers that hold $220M of inventory, on
average, you can be sure that we have what you need when you need it, and have the
ability to get it to you quickly. We maintain both a 450,000-square-foot distribution center
located at our headquarters in Vernon Hills, IL and a 513,000-square-foot distribution center
located in North Las Vegas, NV. The combined square footage of our distribution centers is
three times greater than most of our competition. These locations facilitate quick distribution
of products to our growing customer base throughout the country
Breadth of Coverage
CDW•G has over 840 Account Manager and 65 Field Representatives forming account
teams across five verticals: Higher Education, K12 Education, Healthcare, Federal
Government, and State & Local Government. In addition, our account teams are organized
geographically: North, South, East, and West which facilitates their ability to be uniquely
aware of the local landscape, identifying key partnerships and common local practices for
contracting. These account teams are supported by technology specialists and segment
technologists who can go deep into particular solution sets with our customers. No other
national provider can claim the size and depth of knowledge of our highly skilled account
teams, it is a particular point of pride for CDW•G. Wherever our customers are located,
CDW•G invests heavily in our sales teams’ ability to meet our customers’ needs.
Summary
The City of Mesa can be confident that by partnering with CDW•G for the National IPA
contract, we will be able to meet your needs and deliver the best value for contract
participants. Evidenced by our successful ten year relationship with the City of Tucson,
Mesa can expect the same level of local attention from a national IT solution provider. We
stand ready to bring you a contract that will be tailored to your requirements and considerate
of what’s important to you. At every stage of the lifecycle of your contract, your dedicated
team of Account Managers, Program Managers, and Service providers is prepared to advise
you and work with you to guarantee your total satisfaction; ensuring our commitment to you
is consistently met. We are pleased to offer you the following proposal and look forward to
being your trusted partner for years to come.
CDW Government LLC Page 6 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Tab 2
Program Description and Method of Approach
1. Provide a response to the national program.
a. Include a detailed response to Attachment D, Exhibit A, National IPA
Response for National Cooperative contract. Responses should
demonstrate a strong national presence, describe how offeror will
educate its national sales force about the contract, describe how
products and services will be distributed nationwide, include a plan
for marketing the products and services nationwide, and describe
how volume will be tracked and reported to National IPA.
CDW•G Response:
A. Method of Approach
Response to National IPA Cooperative Contract
1. Provide a response to the national program.
A. Include a detailed response to Attachment B, Exhibit A, National IPA Response
for National Cooperative contract. Responses should demonstrate a strong
national presence, describe how offeror will educate its national sales force
about the contract, describe how products and services will be distributed
nationwide, include a plan for marketing the products and services
nationwide, and describe how volume will be tracked and reported to National
IPA.
3.1 SUPPLIER QUALIFICATIONS
Supplier must supply the following information in order for the Principal Procurement Agency
to determine Supplier’s qualifications to extend the resulting Master Agreement to
Participating Public Agencies through National IPA.
3.2 Company
A. Brief history and description of your company.
Founded in 1984, CDW is a leading provider of technology solutions to over 250,000
customers composed of small-, medium-, and large-sized public and private entities. CDW
Government LLC (CDW•G) is a wholly owned subsidiary of CDW Corporation, incorporated
in 1998 to address the specific needs of our government, education, and healthcare
customers. Our unique company structure provides our customers products and services only
a large national reseller can provide, combined with a local presence typical of a small
business. We have a large manufacturer presence in our offices across the country and
blanketed in the field with our field account executives. Account Teams are further
segmented by agency type, education (K12/High Ed) or government, which allows us to
provide each customer with one contact who is knowledgeable of every nuance of their
organization.
CDW•G is one of the largest direct marketing resellers in the U.S., currently carrying more
CDW Government LLC Page 7 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
than 100,000 name-brand technology products from over 1,100 leading IT manufacturers.
CDW•G delivers more than just product; we also deliver IT solutions. We offer a full range of
technology services including: cloud computing, consulting, system configurations,
implementation, and training. CDW•G designs and implements complete business solutions
that address a full range of complex issues including, but not limited to: Business
Continuity, Infrastructure Optimization, Networking, Security Management, and Unified
Communications.
B. Total number and location of sales persons employed by your company.
CDW•G currently employs more than 1,456 coworkers, part of our larger organization of
8,800 employees nationwide and in Canada, with over 30 different locations. More than 840
of our CDW•G dedicated sales force are Account Managers, in addition to 65 Field Account
Executives placed throughout communities across the nation.
C. Number and location of support centers (if applicable)
When CDW•G was awarded a similar contract with National IPA’s involvement in 2008,
we had offices in five states and Canada. We have drastically expanded our location
portfolio across 20 additional states, and have added second/multiple offices in a number of
our original five states and Canada. Currently, we have over 30 separate locations. Speaking
specifically to the benefit of this contract, seven of the states with new locations are also
in the ten states with the highest historical spend on the contract.
D. Annual sales for the three previous fiscal years.
Below you can see evidence of CDW Corporation's sales growth, CDW•G’s growth, and our
growth on the contract as well. CDW•G consistently drives compounding growth in both
areas, and anticipates these upward trends to continue. T he growth rates of National IPA
CDW Government LLC Page 8 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
exceed the standard rate for CDW•G, demonstrating our results to both grow organically and
promote the contract within our existing client base.
Explosive Sales Growth
Year
Annual Revenues YOY Growth
National IPA
($ Millions)
CDW•G
($ Billions)
CDW
($ Billions)
National
IPA CDW•G CDW
2013 $113 $4.2 $10.8
2014 $160.1 $4.9 $12.1 41.5% 16.7% 25.0%
2015 $253.7 $5.1 $13.0 58.5% 4.1% 7.4%
2016 $390 $5.6 $14.0 53.7% 9.8% 7.7%
E.Submit your FEIN and Dun & Bradstreet report.
CDW•G FEIN: 36-4230110
Dun & Bradstreet numbers:
CDW Corporation 107627952
CDW Government LLC 026157235
CDW•G cannot supply a Dun & Bradstreet report, as it violates our contract with Dun and Bradstreet.
The City of Mesa can obtain a report for CDW•G from Dun & Bradstreet.
3.3 Distribution, Logistics
A.Describe how your company proposes to distribute the products/service nationwide.
We offer more than 100,000 brand-name products from over 1,100 leading manufacturers. We carry
over $200 million in inventory, and ship most in-stock products the same day they are ordered. The
result is that contract purchasers receive a shipment from CDW•G in just 3-5 days, far
surpassing our competitor’s capabilities
CDW•G keeps a large breadth of products and fresh inventory on hand, in order to provide
contract members with new technology as it becomes available. We constantly monitor trends within
the IT industry to ensure that we offer our customers the latest technology and the most optimal
solutions. Our inventory management system enables our purchasing department to excel at
maintaining a one- to four-week supply of products in our distribution centers. Our inventory turns
over 24-26 times per year.
The distribution centers’ automated system scans bar-code labels on each product, pick list,
and shipping label, resulting in increased delivery speed and accuracy. Some of smaller
items require coworker assembly; “Ready Ship” products (items that ship in their original
carton) move through the system even faster. Once the order shipment is ready for loading, a
final scan determines the correct truck and sends it down the designated conveyor into the
truck. The automated systems even help to load the trucks in ways that optimize shipment-
processing speeds.
CDW Government LLC Page 9 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
CDW•G’s strategic relationships with industry leading original equipment manufacturer (OEM)
technology partners, such as HP, Cisco,
Lenovo, and Apple, means that we not only
have access to steep product discounts, but
also greater access to the products and a
more efficient procurement processes.
We receive notification regarding product
changes, including advance notification of
product shortages, and products nearing
end of life. When there is a product
shortage and other vendors do not have
access to these products, we can often
procure them from another source. W hen
CDW•G receives notification of an upcoming stock outage, we utilize our distribution
centers' large capacity for volume purchases, keeping stock on hand for our customer’s
present and future needs.
B.Identify all other companies that will be involved in processing, handling or
shipping the products/service to the end user.
CDW•G has positioned ourselves very closely with the major carriers, in order to provide a
wide range of delivery options to meet our customers' varying needs. We ship the majority of
our products via UPS and FedEx. Both companies have employees on site at our
warehouses, individuals with a long history of supporting CDW•G. We can also leverage the
carrier’s intermodal transport options. Additionally, we have contracts with truckload (TL) and
less than truckload (LTL) carriers for large orders and heavy products. If a carrier is not
meeting our on-time delivery requirements, we remove the carrier from our preferred shipper
list.
C.Provide the number, size and location of your company’s distribution facilities,
warehouses and retail network as applicable.
CDW•G’s two strategically located distribution centers have a combined size of almost one million
square feet. Our Central Distribution Center in Vernon Hills, IL, ships primarily to customers in the
eastern half of the U.S. Our Western Distribution Center, in Northern Las Vegas, NV, ships primarily
to customers in the western half of the U.S. Each distribution center serves as backup for the other. A
state-of-the-art Warehouse Management System (WMS) controls both of these centers, ensuring
speed and accuracy throughout the order fulfillment and distribution processes.
In addition to working with OEM partners to supplement our direct purchasing model, CDW•G
has developed strong affiliations with principal distributors: Synnex, Tech Data, and Ingram
Micro. Our OEM partners send us daily electronic data interchange (EDI) downloads, giving
us visibility to inventory at their locations. Our top three distribution partners provide real time
inventory information. Using this multi-layered procurement structure, we secure out-of-
stock product(s) within as little as 24-48 hours, depending on customer requirements.
D.State any return and restocking policy and fees, if applicable, associated with returns.
CDW•G offers a 30-day return policy on most products sold. Of the returns we accept, a
minimum 15% restocking fee applies for non-defective product returns. For our complete
return policy, please see Tab 7, Appendix of this response. Customers may also obtain
CDW Government LLC Page 10 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
additional information by contacting their Account Manager or CDW customer relations at
866.SVC.4CDW, returns@cdw.com.
3.4 Marketing and Sales
A. Provide a detailed ninety-day plan beginning from award date of the Master
Agreement describing the strategy to immediately implement the Master Agreement
as your company’s primary go to market strategy for Public Agencies to your teams
nationwide, to include, but not limited to:
I. Executive leadership endorsement and sponsorship of the award as the
public sector go-to- market strategy within first 10 days
Per Arizona Revised Statues § 44-405, the following information is confidential and
proprietary and it might contain trade secrets therefore not subject to disclosure in case
there is a request.
Part of CDW•G’s commitment to our customer base is constantly seeking out opportunities to
strengthen our national partner relationships. We view executive alignment as a key part of a
successful contract strategy. We bring senior leaders from across our public-sector management
team together with National IPA 2-3 times per year to review contract initiatives and customer
feedback.
Our ongoing efforts with National IPA in seven specific target accounts highlights this
unique and longstanding collaboration. We meet monthly to review the current state of
business and execution of each account’s growth strategy. In 2017, we have already
seen success in Los Angeles World Airports and the City of Kansas City. The combined
teams will continue to drive contract adoption amongst non-participating agencies.
CDW•G’s leadership team is securely behind the growth and strategy of this program – both
to the benefit of the City of Mesa and also across the nation. Key members of the leadership
team include:
David Hutchins, CDW•G’s VP of Education Sales, is an executive sponsor
of the City’s contract. He continues to focus sales teams on the success
of the contract, and continually collaborates with manufacturer partners,
allowing CDW•G to provide the latest technology solutions to help further the
mission of ‘the connected classroom’ across the nation.
Robert F. Kirby, CDW•G’s VP of Federal and State & Local Sales, is
an executive sponsor for this contract. He will ensure that sales teams
work towards the success of the contract and consistently works with
manufacturer partners to allow CDW•G to bring contract participants
further benefits through targeted solution campaigns, like our public
safety initiative.
Tara Barbieri, CDW•G’s Director of Capture, is also an executive sponsor for
the contract. She has endorsed and sponsored this contract since the
inception in 2008, and shall continue this role upon award. In her position,
she is dedicated exclusively to our company’s contractual sales, and leads
CDW Government LLC Page 11 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
with the knowledge and experience in cooperative purchasing contracts. Internally, she has
promoted this contract to CDW’s President Tom Richards and, externally, to HPE’s Meg
Whitman. This is to say that for over ten years, she has worked tirelessly to champion this
contract and has been integral to growing this contract into what it is today.
To facilitate our growth strategy, CDW•G holds many public agreements, some with mandatory use
requirements within individual states. We cannot agree to market the City’s contract as our
primary public sector go-to-market strategy; however, we have included an appropriate marketing
plan and pledge to continue focusing on the contract's success and awareness. We believe this
pledge should not be viewed lightly, as with our support, this contract’s volume has surpassed the
$350M mark as of last year in yearly sales. We understand through competitive research that our
competitors rarely take issue with similar requests for commitments; yet we can easily find evidence
that they too hold plenty of public contracts.
CDW•G takes our partner commitments very seriously and Mesa is our partner in delivering
on the accompanying National IPA Agreement. In the first ten days post-award, our CDW•G
Program Management team will provide a company-wide contract award announcement, as
well as develop a contract training program for all SLED Account Managers to attend.
CDW•G has a successful contract launch history where we focus on five areas of the contract
which are: Intake, Set-Up & Compliance, Education, Measure and Growth. By focusing on
these areas specifically, we are able to launch contracts to the CDW•G teams with the most
powerful and applicable details to make the new National IPA agreement more successful
than the one currently in place
II.Training and education of your national sales force with participation from the
executive leadership of your company, along with the National IPA team within
Dell Zones WWT Connection Carahsoft
National
Cooperative
Purchasing
Alliance
(NCPA)
National Joint
Powers Alliance
(NJPA)
California
CMAS
Texas DIR US
Communities
NASPO Value
Point (NVP)
Texas DIR State of
MO PC
Prime
Vendor
Contract
Massachusetts
ITC47
National
Cooperative
Purchasing
Alliance
(NCPA)
Midwestern
Higher Ed
Compact
(MHEC)
California
CMAS
Ohio
Hardware,
Software &
Services
National
Cooperative
Purchasing
Alliance
PEPPM
Texas Dept of
Information
Resources
PEPPM Texas DIR TIPS/TAPS MiCTA
Massachusetts
ITC47
National
Cooperative
Purchasing
Alliance
Massachusetts
ITC47
Public
Sourcing
Solutions
(PSS)
Massachusetts
Higher Ed
Consortium
CDW Government LLC Page 12 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
first 90 days
Our Public Sector Account Managers are actively marketing the current contract to their
customers and are very familiar with the structure of the contract. This is an enormous benefit
to the City, National IPA, and the immediate momentum of the new contract. A ‘refresh’
training to enhance understanding of the new National Program, it’s updates and nuances
with City of Mesa as lead agency will be conducted within the first 30 days post award.
Familiarizing a completely new management team and educating a new group of Account
Managers to a new contract is unnecessary with CDW•G. O ther vendors, even after
training, are likely to experience a significant period of growing pains, acclimating their
sales staff to the offering. This ramp-up time will certainly have an impact on contract
sales. This is often the case with new contracts, as National IPA and the City are aware. The
current contract saw success atypical of most, quickly achieving $4 million dollars in
purchases within the first four months from inception. We believe this success was due in
large part to CDW•G’s experience in managing contracts and National IPA’s commitment to
sound marketing strategies. The contract is now supporting almost fifty-eight times its 2009
purchases (the first full year of the contract). We believe that CDW•G is uniquely qualified to
deliver growth over $400 million in 2018.
All aspects of transitioning to the new contract will be seamless. The City and National IPA
do not have to worry about member confusion or orders lost during training and setup
time. Business will continue to flourish and training time will be used as a refresher,
providing contract updates and focusing on strategies to increase business.
B.Provide a detailed ninety-day plan beginning from award date of the Master
Agreement describing the strategy to market the Master Agreement to current
Participating Public Agencies, existing Pubic Agency customers of Supplier, as
well as to prospective Public Agencies nationwide immediately upon award, to
include, but not limited to:
I.Creation and distribution of a co-branded press release to trade publications
within first 10 days
CDW•G’s Marketing contact will work with National IPA to create and distribute this
announcement at the transition of the new award.
II.Announcement, contract details and contact information published on the
company website within first 30 days
CDW•G can reload the new contract pricing structure within a matter of minutes and will
have our website operation on the 1st day of the new contract. CDW•G will be able to
seamlessly transition all agencies buying off of our current National Cooperative contract to
the new contract, upon contract launch.
III.Design, publication and distribution of co-branded marketing
materials within first 90 days
CDW Government LLC Page 13 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
CDW•G already has much of this material. We are
poised to perform updates to the material and shall
accomplish this well within the 90-day time frame. We
propose a marketing strategy meeting with National IPA
to discuss a refreshed approach and specific
goals/targets for the new contract. CDW•G is eager to
share our current marketing processes for the
contract, including our attendance at the National IPA
Regional Summit, aimed at increasing contract
awareness; our Sales Wiki site, giving account teams
easy access to marketing strategy and materials;
and our monthly email campaigns to all National IPA
members.
We also look forward to talking about our ideas to gain
a better contract understanding, with an increased focus
in the K12 sector and our top OEM partners.
IV.Commitment to attendance and
participation with National IPA at national (i.e. NIGP Annual Forum, NPI
Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, etc.) and
supplier- specific trade shows, conferences and meetings throughout the
term of the Master Agreement
In 2018, CDW•G’s schedule includes over 100 regional and nearly as many national
events. In past years, we have attended many events in which we promoted the contract,
including NIGP, NASPO, CAPPO, and FAPPO. We will continue this practice with the new
agreement, as well. For 2018, we are already committed to attend NASPO, and the National
IPA Partner Summit.
We are willing to continue to share our best practices with other non- competing National IPA
vendors. Sales Manager Pat O’Brien has agreed to share some of these practices with other
National IPA vendors at the Partner Summit, helping increase the success of all National IPA’s
contracts.
V.Commitment to attend, exhibit and participate at the NIGP Annual Forum in
an area reserved by National IPA for partner suppliers. Booth space will be
purchased and staffed by your company. In addition, you commit to
provide reasonable assistance to the overall promotion and marketing
efforts for the NIGP Annual Forum, as directed by National IPA.
CDW•G has enjoyed participating in the NIGP Annual Forum and will continue to do so. We believe
in the theme “Building Together” and look forward to sharing our best practices with other National
IPA vendors.
VI.Design and publication of national and regional advertising in trade
publications throughout the term of the Master Agreement
CDW•G advertises the contract in our own highly viewed publications and our contract
specific email campaign. We will continue to promote the contract via avenues such as our
EdTech and StateTech publication sites, while continuing to penetrate the market with a live-
touch approach.
CDW Government LLC Page 14 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
VII.Ongoing marketing and promotion of the Master Agreement throughout its
term (case studies, collateral pieces, presentations, etc.)
CDW•G continues to market and promote the contract, through various avenues such as
announcements in our publications, email campaigns, as well as on the contract's CDW•G premium
page. We look forward to working with National IPA to develop our marketing strategies even further.
VIII.Dedicated National IPA internet web-based homepage with:
•National IPA standard logo;
•Copy of original Request for Proposal;
•Copy of contract and amendments between Principal Procurement Agency and
Supplier;
•Summary of Products and pricing;
•Marketing Materials
•Electronic link to National IPA’s online registration page;
•A dedicated toll free number and email address for National IPA
CDW•G exceeds this requirement, as our current National IPA Premium Page,
www.cdwg.com/nationalipasolutions presently includes these elements. The page includes the
National IPA logo and a description of the contract, with multiple direct links to National IPA’s Home
Page and Registration Page. We provide members with categories that mirror the contract, easily
allowing them to locate the product or service they are looking for. We include “featured products”
highlighting solutions that we select for their excellent value or popularity among purchasers.
We have a toll-free number and address for National IPA members, and feature a
dedicated Account Team included on the website, which highlights when they are available for
customers. In conjunction with National IPA, we will continue to develop this site, increasing
functionalities and promotion of the contract.
CDW Government LLC Page 15 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
C. Describe how your company will transition any existing Public Agency customers’ accounts to
the Master Agreement available nationally through National IPA. Include a list of current
Jumana Dihu
Program
Manager
Phone: 312-
547-9437
Sydney
Donahue
Account
Manager
Phone: 877-
705-4975
Pat O’Brien
Sales
Manager
Phone: 877-
898-2997
Contacts
CDW Government LLC Page 16 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
cooperative contracts (regional and national) your company holds and describe how the
Master Agreement will be positioned among the other cooperative agreements.
As the City and National IPA are both well aware, CDW•G currently holds a significant number of
cooperative purchasing contracts including National Intergovernmental Purchasing Agency (National
IPA), Association of Educational Purchasing Agencies (AEPA), and National Joint Powers Alliance
(NJPA) . CDW•G is solutions-focused, vendor agnostic and provides consultation to assist our
customers to select the contract best suited for their specific procurement needs. For all of our
national contracts, we have maintained the transparency of our contract portfolio to our customer and
negotiated the removal of language such as “most favored customer” and requirements such as this.
CDW•G continues to prove without a doubt that we can keep our commitment to making this contract
prosperous amongst our portfolio of offerings. We have transitioned a number of customers and their
solicitation opportunities to this contract, in the form of participating agreements. Some of these
customers include the City of New York, City of Phoenix, City of Atlanta, University of Colorado, and
DeKalb County. Moving forward, we will continue to loop new members in to the contract and sustain
the growth.
D. Acknowledge that your company agrees to provide its company/corporate logo(s) to National
IPA and agrees to provide permission for reproduction of such logo in marketing
communications and promotions.
National IPA has several CDW•G logos at their disposal under our general guidelines for intended
use, they are included here for ease of evaluation.
Logos & Guidelines
CDW welcomes customers, media and other entities to use our corporate logo, as needed. The core
component of CDW’s brand identity is its corporate logo; therefore, we ask that you carefully consider
the following guidelines when using it.
When using the CDW logo, you agree to the following:
1. You may use the logo(s) only in the exact form provided by CDW and only to
accurately and actively link from a website that is under your control to the home
page of CDW.com (or another address provided by CDW) and for no other purpose.
2. You may not incorporate the logo(s) into any other logo or design.
3. You may not to use the logo(s) in a way that suggests that you or your company or
products are affiliated with CDW or its products or services in any way.
4. You may not display the logo(s) on any website that disparages CDW or its products
or services, infringes any CDW intellectual property or other rights, or violates any
law or regulation.
5. No other logo or design element should appear within 0.5 inches of the CDW logo.
6. You may not frame or alter the CDW website in any way.
7. At CDW’s direction, you will immediately remove the logo(s).
8. Your limited right to use the logo(s) does not constitute a grant of any other right or
license. All other rights are reserved by CDW.
9. CDW disclaims all warranties, express and implied, regarding the logo(s), including
warranties against infringement. You agree to indemnify CDW from and against any
and all claims and liabilities arising out of your use of the logo(s).
E. Supplier is responsible for proactive direct sales of Supplier’s goods and services to Public
Agencies nationwide and the timely follow up to leads established by National IPA. All sales
materials are to use the National IPA logo. At a minimum, the Supplier’s sales initiatives
should communicate:
I. Master Agreement was competitively solicited by a Principal Procurement Agency
CDW Government LLC Page 17 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
II. Best government pricing
III. No cost to participate
IV. Non-exclusive contract
We are happy to update our current National IPA flyer with the new contract information. We would
like to further discuss the inclusion of II and IV, and will revise our marketing pieces to include
mutually agreeable message that best represents the value of the contract.
CDW Government LLC Page 18 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
2. Provide a description of the product lines that can be provided by your
firm.
CDW•G Response: CDW•G is offering our entire catalogue, including our complete portfolio
of product offerings which includes over 100,000+ products from more than 1,100 vendors.
We also offer a full suite of professional services to users of this contract. Given the
landscape of the IT industry and its rapid changes, we have defined these categories
broadly to easily facilitate adding new technologies and services to the resulting Agreement
over the contract period. We intend to be your go-to supplier for all of your IT solution needs;
so, whatever your need may be, you can be sure we have the solution that works for you.
We are the largest, direct reseller in the US for many of our OEM partners which include:
Adobe, Cisco, HP, Lenovo, and Panasonic. Based on the strength of our success and our
product portfolio, we are able to offer our customers the newest technologies, more robust
discounts, and OEM support unavailable with our competition. Additionally, as technology is
constantly evolving, we are always on the lookout for new vendors and new technologies to
add to our offerings. Our product line cards, organized by product category and
manufacturer, follows this page.
CDW Government LLC Page 19 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
3. Provide a description of the services that can be provided by your firm.
CDW•G Response: Our services portfolio that we bring to our customers encompasses a
wide array of both standard and specialized services. With over 1,600 highly trained and
certified engineers in 30 locations nationwide, we offer the City of Mesa and National IPA
contract participants the most optimal services in the IT industry. Below is a sampling of the
services we provide to our customers:
Cloud Computing: We know how
important cloud computing is to our
customer base, and are determined to
lead the industry in mastering this
complex, highly customizable service.
Our internal cloud campaign is
educating our Account Managers on
how to assist our customers in
determining the best-valued cloud
option for their needs, while our
technicians continue training to master the solution, and working with our manufacturer
partners to expand our portfolio. Our Cloud offerings do require an additional Cloud Services
form, but your Account Manager will walk you through the process.
CDW•G offers a cafeteria-style set of cloud solutions. Our portfolio includes public, private,
community, and hybrid deployment options. Our broad cloud offering currently includes over
thirty different manufacturers, and we continue investigating other manufacturer solutions to
add to this portfolio. Our cloud computing solutions; Software as a Service (SaaS),
Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), cater to the specific
needs of the span of our entire customer makeup
Consulting and Analysis: Most of our projects begin with either an assessment or planning
and design session. CDW•G technical specialists and field solution architects are experts in
many areas including unified communications, networking, wireless, network and physical
security and server/storage solutions.
CDW•G will save contract members staff
time and effort because our experts have
already initiated the due diligence process.
We share our knowledge of the latest
technologies as well as our expertise
regarding the pros and cons of each
potential solution. We also offer a variety
of more complex consulting/analysis
solutions for those customers who need a
more in-depth evaluation of their systems.
Technical Support: CDW•G’s Staff Augmentation services offering includes assisting
customers with onsite help desk and technical support services. This service provides
skilled, temporary staffing to assist with IT challenges
CDW Government LLC Page 20 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Trade-Ins: CDW•G coordinates with our manufacturer partners to provide trade-in services
to our customers.
Repair: In addition to offering onsite repair, we have our own repair center. CDW’s Repair
Center offers fast
turnaround time and low
cost out‑of‑warranty
repair prices, as well as
great in‑warranty service.
Our factory certified
repair technicians
complete typical repairs
on an average of 7-10
business days. We are
an authorized Service Center for the following Manufacturers:
o Acer
o Apple
o Fujitsu
o HP
o IBM
o Lenovo
o Service Net
o Sony
o Toshiba
Please note: due to manufacturer policies, limitations, and agreements, CDW may not be
able to service all computer models or lines made by these manufacturers.
Design: Most of our projects begin with either an assessment or planning and design
session. Our architects review your needs and perform an evaluation of your existing
environment to develop a comprehensive solution to meet your particular project objectives.
Configuration/System Configurations: While onsite configuration services are available,
CDW•G often recommends our in-house configuration services. CDW•G builds
preconfigured technology
solutions in our two ISO 2008-
certified configuration centers,
so they arrive at their correct
location(s) ready to plug and
play. We have a 25,000-
square-foot configuration
center in our North Las Vegas
distribution center and a
24,000-square-foot
configuration center in our
Vernon Hills, IL distribution
center, including an 8,000-square-foot enclosed area for enterprise configurations. To
complement this space, CDW•G has more than 150 configuration technicians, providing a
spectrum of customized configuration services.
CDW•G’s configuration services include:
CDW Government LLC Page 21 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
•Hardware and software installation
and configuration
•Customized imaging
•Asset tagging, custom labeling,
and laser etching
•Router/switch configuration
•Server rack configuration
Implementation: Our national footprint is expansive, with over 600 engineers on staff in
more than 26 service offices, complimented by a national traveling team. Additionally, we
have capabilities to ship 3,000+ custom-configured systems daily; we configure over
750,000 custom solutions in our two state-of-the art distribution centers annually. Our large
number of engineers, paired with our configuration capabilities, allows CDW•G to handle
any rollout project that contract members may have.
Training: CDW•G’s project methodology ensures technicians and project managers work
with the mindset of being an extension of the customer’s IT staff. Throughout the project our
team not only focus on designing bullet- proof solutions, but continually engaging the IT
staff; sharing knowledge, and ensuring the staff knows how to navigate the solution in which
the customer vested their resources. Should a customer require training outside of this
transfer of knowledge, we have a blended solution of CDW•G offerings, manufacturer
standard trainings, and technology training companies.
Maintenance: CDW•G recognizes that maintenance/support contracts are of great
importance to many customers because uptime is vital to their success. Our strong
partnerships with the industry’s top technology manufacturers, paired with our own
maintenance solutions, offers a variety of viable options to our customers. Our maintenance
options include the following:
•Warranty extensions and upgrades
•Post-warranty support
•Accidental damage protection
•Maintenance contract agreements
(coterminous, break/fix, and
retainer)
•Post-sale technical support
•Product and certification
•Help desk services
Hardware and Software Installation: Our installation services encompass the following
solutions. Installation services can include installing and deploying new systems; moving
existing equipment; assessing systems and testing installed equipment; and advanced IT
support. We also offer staging options, should a customer need to complete their installation
in numerous rollouts.
•Client Computing Installation
•Data Center Installation
•Network Installation
•Security Installation
•Microsoft Configuration and
Installation
•Microsoft Accelerators
•Visual Solutions Installation
System Testing: All of CDW•G’s service projects incorporate testing every aspect of the
final solution, ensuring all acceptance criteria is met.
CDW Government LLC Page 22 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Upgrades: Many products offer a variety of system upgrades. Our dedicated Account
Managers work with their customers to explain the benefits of each upgrade, and help
determine if these upgrades would be a wise purchase for the customer’s needs. The
Account Manager then collaborates with CDW•G dedicated manufacturer partner specialists
to incorporate the upgrades into the final product build. Additionally, CDW•G performs a
number of upgrades, such as asset tagging and laser etching, in house in our configuration
center.
Imaging: In addition to our configuration services, CDW•G performs imaging services in
house in our configuration centers as well. Our A+ certified imaging technicians routinely
image the following products:
•Laptops
•Desktops
•Workstations
•Flash Drives
•Servers
•Hard drives
•Apple products, including iPods
and iPads
Customers can provide their own image or CDW•G can create one for them. As with all
services completed in our configuration centers, each piece of equipment goes through a
comprehensive quality assurance check prior to shipping to ensure the unit is function
properly. CDW•G also stores images on our secure server, completely isolated from other
networks, and only accessible to a few authorized individuals. Many times customers
choose to have us store their images as it allows CDW•G to load custom configured images
quickly on their machines.
4.Provide a detailed description of any programs available for
Participating Agencies seeking to set and meet goals for historically
underutilized businesses (e.g. minority, woman, veteran, disabled, etc.).
Discuss how transaction is between offeror and tier one suppliers and
Participating Agencies and tier one suppliers will be tracked and
accounted for and any quality assurance measures that are in place to
assure a high-performance standard for tier one suppliers.
CDW Government LLC Page 23 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
.
5. Describe how your firm proposes to distribute the products/services
nationwide.
CDW Government LLC Page 24 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
CDW•G Response: We have access to more than 100,000 top brand-name products from
more than 1,000 manufacturers. We carry over $220 million in inventory, and ship most in-
stock products the same day they are ordered. Because of our distribution centers are
strategically located in Vernon Hills, IL and Las Vegas, NV; we have the capability to deliver
a wide array of shipping options that best fit your needs.
Because of our position as one of
the largest direct resellers in the
U.S., we work closely with all of the
major shipping companies to
ensure you receive your orders on
time. We work with UPS, FedEx,
CEVA, UPS Freights, Dynamex,
and Veterans Messenger service to
get you what you need, when you
need it. We offer overnight, same
day, 2 day, 3 day, and ground
shipping options to best meet your
needs. On average, we ship up to
54,000 boxes per day and contract purchasers receive a shipment from CDW•G in just 3-5
days, far surpassing our competitor’s capabilities.
Our two distribution centers have a combined square footage of almost a million square feet.
Every stage of our distribution process is automated, with our custom-designed sorting
systems, built to optimize the shipping process. Packed boxes are sorted and weighed onto
the conveyor system. Combined, our distribution centers have almost twelve miles of
conveyor belts that feed the sorting system. The barcode scanner reads the shipping label
and the packed box’s correct loading dock is determined. Once the order shipment is ready
for loading, a final scan determines the correct truck (for instance, FedEx overnight) and
sends it down the designated conveyor into the truck. The automated systems even help to
load the trucks in ways that optimize shipment-processing speeds. When your package
reaches the correct shipping portal, the sorting system drops your package down a chute
that brings your order to the door dock to be loaded onto the correct carrier’s truck and then
your package is on its way for delivery.
The benefits of our automated distribution systems are that the City of Mesa will receive the
right products, configured to your specifications and ready to use out of the box, and
delivered on time
6. Identify all subcontractors that will be involved in processing agency
orders under this contract and describe their distribution/delivery
processes.
CDW•G Response: CDW•G believes another important step in successful order fulfillment
is utilizing shipping partners that are as focused on customer service excellence as we are.
CDW•G processes all purchase orders. If our customers have customized agreement that
CDW Government LLC Page 25 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
include a Tier 1 diversity requirement, we work with diverse supplier partners local to
customers, to deliver your products and your orders on time.
Distribution Partners. Our Distribution Partner Network includes over 130 different
suppliers, meaning we can provide any product National IPA members would need. Like our
OEM partners, we’re the largest partner for many of our Distributors. And like our
manufacturer partner relationships, this results in direct benefits for CDW•G and our
customers. Most send us EDI downloads or real time information on their available
inventory, resulting in access to products usually in as little as a day. As another example,
we are a top Ingram Micro partner
and hold Elite Partner status. This
partnership provides a customized
and exclusive support resource to
our Account Teams and customers,
among other benefits. The CDW
dedicated priority phone queue has
an average wait time of less than
two minutes.
We ship the majority of our products
via UPS and FedEx, due to their
extensive service capabilities, excellent record for on-time delivery and competitive pricing.
In fact, both companies have employees on site at our warehouses, individuals with a long
history of supporting CDW•G. We can also leverage the carrier’s intermodal transport
options. Additionally, we have contracts with truck load (TL) and less than truck load (LTL)
carriers for large orders and heavy products. If a carrier is not meeting our on-time delivery
requirements, we remove the carrier from our preferred shipper list.
Shipping Partners. We have a number of shipping partners to provide our customers their
products, fast. In fact, both companies have employees on site at our warehouses. These
individuals have a long history of supporting our logistics operation, ensuring efficient
processing and movement of customer orders. This helps us keep our carrier goal of
99.04%, beating the industry standard of 98%. Some additional benefits of our UPS
partnership includes a customized Loss Prevention Program to ensure integrity of customer
packages; a collaborative tracking program with our customer relations department; and IT
automation between
All contract management functions will continue to be handled by Mark Ellis and his
Program Management team. When any of our partners are involved, CDW•G manages the
relationship and liability involved. We do ask customers to mutually agree to and sign
Statements of Work for all service engagements through CDW•G. This is to ensure we keep
Members apprised of the responsibilities, timelines, and progress of the project.
In instances where customers would like to integrate their e-Pro applications with our own,
CDW•G will provide the integration assistance; however, the relationship the member has
CDW Government LLC Page 26 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
with their e-Pro application vendor is their own, any applicable vendor fees resulting from
the integration will be the responsibility of the member
7. Provide the number, size, and location of your firm’s distribution
facilities, warehouses, and retail network as applicable. Provide
information on the productivity of your facilities and systems as
follows:
a. How many orders are processed daily on an average
b. How many devices does your facility configure daily on an average
c. What is the highest number of orders processed in a single day
d. What is the highest number of devices configured in a single day
from the facilities described
CDW•G Response A: Our two distribution centers process an average of 54,000 units per
day.
CDW•G Response B: Our configuration staff, which includes 200+ Technicians, Engineers,
Management, and Support Staff, complete an average of 7,000 custom configurations per
day.
CDW•G Response C: At peak times, our two distribution centers process a combined
average of 135,000 units per day.
CDW•G Response D: During seasonal spikes, our configuration staff configures almost
12,000 devices per day.
CDW•G’s two strategically located distribution centers have a combined size of almost one
million square feet. Our Central Distribution Center in Vernon Hills, IL, ships primarily to
customers in the eastern half of the U.S. Our Western Distribution Center, in Northern Las
Vegas, NV, ships primarily to
customers in the western half of
the U.S. However, each
distribution center serves as
backup for the other. They
receive inventory valued at about
$21.0 million per day, or between
78 to 80 truckloads a day,
processing a combined average
of 135,000 units daily. A state-of-
the-art Warehouse Management
System (WMS) controls both of
these centers, ensuring speed
and accuracy throughout the order fulfillment and distribution processes.
CDW•G’s Configuration Centers, also located in Vernon Hills and Las Vegas, maintain a
combined square footage of over 100,000 feet.
CDW Government LLC Page 27 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
In addition to working with OEM partners to supplement our direct purchasing model,
CDW•G has developed strong affiliations with principal distributors. Like our OEM partners,
they send us daily electronic data interchange (EDI) downloads, giving us visibility to
inventory at their locations. Further, our top three distribution partners provide real time
inventory information. Using this multi-layered procurement structure, we secure out-of-stock
product(s) within as little as 24-48 hours, depending on customer requirements.
8. State any return and restocking policy, and any fees, if applicable
associated with returns.
CDW•G Response: CDW•G offers a 30-day return policy on most products sold. Of the
returns we accept, a minimum 15% restocking fee applies for non-defective product returns.
Please see Tab 7 “Appendix” for our full return policy.
9. Describe your invoicing process. Is electronic invoicing available? Is
summary invoicing available? Are there other options on how an agency
receives an invoice?
CDW•G Response: CDW•G mails invoices the day after the product(s) is shipped out of
one of our distribution centers or, if you prefer an electronic invoice, you can request that
invoices be sent via PDF instead. We send the PDF the same day that the system
generates the invoice. When a product is drop-shipped from a vendor, CDW•G invoices the
customer once we receive the invoice from the vendor. As an added convenience, you can
also print copies of original invoices via your CDW•G Extranet. Our standard invoices
include the information listed below.
• CDW•G remit to address
• Invoice date
• Invoice number
• PO number affiliated with invoice
• Payment due date
• Order date
• Shipping method
• CDW•G part number
• Description of product
• Quantity ordered/shipped
• Unit price (based off of pricing
structure agreed to in the contract)
• Extended price
• Ship to address
All of the information pertaining to the customer’s specific requirements are included on the
invoice as well. CDW•G supports many EDI formats and can customize invoices to reflect
customers’ required data fields. For more information regarding our EDI capabilities, we
encourage the City to visit www.cdwg.com/edi.
10. Describe your delivery commitment:
a. What is your fill rate guarantee?
CDW•G Response: CDW•G’s same-day fill rate is between 97-99% for credit-approved
orders and in-stock product, depending on the complexity of the order and this is our best
effort and therefore, not a guarantee. Should an item be out of stock, it typically takes 2-10
days, after receipt of order, to receive the product (subject to availability). We receive timely
notification regarding product changes, including advance notification of product shortages,
and products nearing end of life. When there is a product shortage and other vendors do not
have access to these products, we can often procure them from another source. Many times
when CDW•G receives notification of an upcoming stock outage, we utilize our distribution
center’s large capacity for volume purchases, keeping stock on hand for our customer’s
present and future needs.
CDW Government LLC Page 28 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
b. What are your delivery days?
CDW•G Response: CDW•G’s standard delivery is M-F excluding Thanksgiving, Christmas,
and New Year’s Day. Arrangements can be made based on need to fulfill orders on
weekends and holidays for an additional fee. Customers should provide at least a 48-hour
notice in order to allow time to properly set up any weekend or holiday deliveries.
c. Do you offer next day delivery?
CDW•G Response: Yes, CDW•G can ship same day, overnight, 2nd day, 3rd day, and
ground. An expedited freight charge may be added for this service.
d. How do you facilitate emergency orders?
CDW•G Response: Whenever a contract member’s order requires expediting, CDW•G
treats it with priority. We direct all customers to contact their dedicated Account Manager if
an emergency situation arises. They focus on placing the order and arranging for expedited
delivery. Due to our very large inventory at our two distribution centers, we usually have the
products in stock and available for immediate shipping. Our vast distribution capabilities
means that we can draw from our OEM partners to ensure that, if we do not have your item
in stock, we can still procure and deliver your order.
e. Are shipping charges exempt for ALL who use this contract?
CDW•G Response: Prices include lowest ground freight for shipments/packages less than
70 pounds within the 48 contiguous United States when referencing this Agreement. All
orders are subject to Seller’s standard shipping policies in effect at the time of order
placement. In those instances that are larger than 70 pounds or call for express or overnight
delivery, shipping costs will be pre-paid by Seller and added to the customer invoice. There
is no additional fee assessed for smaller orders, unlike some of our competitors.
Since inception of this contract, we have become authorized for increasingly complex
technologies, including large storage arrays where freight costs must be considered in the
overall quote to the customer. In separating shipping costs for heavier items, it removes the
need to consider the costs in the entire category discount, and allows us to provide
customers deeper discounts for all products that fall within the category
f. Describe how problems (such as a customer ordering a wrong
product or a customer receiving a defective product; etc.) are
resolved.
CDW•G Response: CDW•G encourages customers to contact their Account Manager to
assist with any such issues. If the Account Manager evaluates the issue and if they cannot
personally assist the customer, they will engage and collaborate with our Customer
Relations Department to assist. Customers may also reach out to Customer Relations
directly.
If a wrong product is ordered, the customer’s dedicated CDW•G Account Manager will work
with the customer to determine the best solution to resolve the issue. For any products
returned, whether defective or incorrect item, CDW•G requires customers to provide a
Return Merchandise Authorization (RMA) number before shipping back any product. This
process allows us to expedite the process and helps ensure the proper action or credit,
CDW Government LLC Page 29 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
upon processing. Customers can get the RMA request form from their Account Manager,
online via their CDW•G Extranet Account, or by contacting Customer Relations.
CDW•G tracks the reason for all returns, allowing us to make appropriate changes, as
necessary. For example, a high volume of returns damaged in shipment would lead us to
audit the carrier and review product packaging. CDW•G also monitors how quickly and
efficiently the Customer Relations staff handles RMA requests, aiming to respond to
requests within 24 hours or less.
11. Describe the types of customer service available to agencies that use
this contract:
CDW•G Response: Your Account Manager stands ready to assist you in any type of query
you may have and is available, during business hours and beyond, to assist you and your
customer service needs. Their sole goal is to ensure your complete satisfaction. If you
experience any type of technical issue, your Account Manager will facilitate a timely
resolution.
In the event that your Account Manager is unavailable, CDW•G ’s customer service team is
well-equipped to help you
resolve your problem. All
customer support is based in
the United States. All Help
Desk technicians are CompTIA
certified; hold at a minimum A+
and Network+ certifications,
and many are accredited in
various engineering and
manufacturing training
courses. Our customer service
team assists customers to
ensure the product is working
as the manufacturer intended. CDW•G provides this value added support, at no charge, for
up to two years or manufacturers end of life, whichever comes first.
We offer our customers Sales Support, Technical Support, and Website Support. All of our
customer support options can be accessed via phone, fax, email or chat. For all of our
support options and hours of operation, please visit: https://www.cdw.com/content/contact-
us/support.aspx.
a. Is online support available?
CDW•G Response: Yes, CDW•G’s online technical and customer support services include
live chat and E-support, and remote support.
Live chat and E-support
To supplement our industry leading toll-free technical support, we provide access to online
live chat, accessible through the customer’s Extranet site. We staff this support by our
CDW Government LLC Page 30 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
trained technicians from 6am to 5pm MST. This site also provides support case
management.
Remote Login
Our technicians have access to LogMeIn, a remote login utility, which allows them to
connect to the end users computer for more in-depth troubleshooting and quicker resolution.
b. Is phone support available?
CDW•G Response: Customers can use our toll free phone number 800.383.4239, Monday
– Friday from 6 am – 6 pm MST, to reach our dedicated technical support team.
c. Can agencies request a dedicated service representative and/or a
dedicated service team? If a dedicated customer service
representative and/or team are assigned, what types of services
does the representative/team provide? How do you help the
customer manage our account?
CDW•G Response: With CDW•G every customer is automatically provided one single point
of contact, their Account Manager, from the very first inquiry for service. Irrespective of the
size of your order or what your needs might be, every CDW•G customer receives a
dedicated Account Manager who will see to ensuring your satisfaction. Account Managers
are assigned to customers based on a specific segment (State and Local government,
Higher Education, K12, etc.), as well as a specific region in the country.
CDW•G Account Managers attend onboarding training, known as the “Account Manager
Academy,” for three months
before they begin
interacting with customers
on their own. This training
program focuses on sales
consulting, product training,
operational systems, and
customer service. This
process is much longer
than industry standard
practices, providing a
higher level of support that
our customers are quick to
notice. Our Account
Managers also participate in the Sales Residency Program which delivers another layer of
customer-focused training to your Account Manager.
On average, our customer relationship is 11.1 years which means our Account Managers
dedicate their time to getting to know our customers and what drives their purchasing
decisions. This means that our customers, particularly in the public sector, choose to work
with us, year after year. This is a testament to our dedication to our customers’ satisfaction.
CDW Government LLC Page 31 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Account managers focus on learning their customers’ processes, requirements, needs, and
challenges. For larger, enterprise class accounts, there are multiple Account Managers
assigned to those accounts. These teams work as a team to make sure you receive the
highest level of customer service. This allows them to provide expertly the following services
to agencies:
o Registration assistance to participate in National IPA
o Contacting customers and notifying them of the benefits of the contract
o Pre-sales consultation, including providing product and system compatibility
information
o Providing industry - specific insight on technology solutions
o Acting as a quality control check by reviewing and approving all quote requests
o Keeping customers abreast of availability issues and assisting with any needed
alternative sourcing options
o Coordinating any special delivery requests, including emergency orders
o Working with available CDW•G resources, and coordinating contact for any
needed subject matter expert insight
o Keeping updated and available to assist in developing a service solution
o Facilitating communication between the customer and National IPA, as needed
CDW•G ensures Account Managers are supported by a network of subject matter experts.
Account Managers utilize these resources to provide complete guidance to their customers.
This network includes:
Sales Manager Sales Managers lead a team of Account Managers and Account
Specialists to provide comprehensive solutions and outstanding sales
support. They visit customer site(s) for business planning and discussions
of future projects, as needed. They also assist Account Managers with
expedited orders and problem remediation.
Business
Development
Manager
Our public sector also has Business Development Managers who focus
on aligning with our customers. Their main role is to work with customers’
procurement teams to review current contracts, align with strategic
initiatives that the procurement team is looking to roll out, act as project
manager for B2B integrations and a main point of contact to help resolve
issues.
Field Account
Executive
Field Account Executives (“FAE”) work in tandem with Account Managers
and Account Specialists to provide comprehensive solutions and
outstanding sales support. Each FAE is dedicated to a specific region and
industry, and provide onsite visits to customers in communities across the
country. Their site visits include business reviews and other meetings, as
needed. FAEs also work with System Engineers to provide onsite road
mapping, project development, and technical expertise.
Solution
Architects
Customers also have dedicated Solution Architects (SA) for each of their
service solution needs. Solution Architects are dedicated to specific
Account Teams and are the expert in supporting our customers with the
appropriate service resources and tools including deployment
technicians, project management and implementation engineers. The
Solution Architect works closely with CDW•G customers to accurately
CDW Government LLC Page 32 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
scope project requirements, making certain we provide the specific skills,
proper staff and solution needed to fully service the customer. Upon
agreement to move forward with the service offering, the Solution
Architect hands off the service delivery to the customer’s dedicated
CDW•G Project Coordinator and/or Project Manager to ensure successful
execution.
OEM Specific
Resources
Account Managers utilize an integrated network of both internal and
external sales force. Many OEMs have pre-sales engineers and channel
account managers (often onsite at CDW•G) providing consultation and
immediate support to Account Managers. CDW•G badged Brand
Managers, Field Solution Architects, and Partner Business managers
work with both Account Managers and the external teams mentioned,
providing further support.
Program Manager Program Managers launch and manage contracts once awarded. They
are a valuable resource to Account Managers, training Account Managers
in the contracts scope and guidelines, provide contract information and
updates, and assist with Extranet/Premium page issues.
d. How are problems resolved?
CDW•G Response: CDW•G Account Managers assist their customers in resolving any
issues and is the primary point of contact for problem resolution. Your Account Manager has
extensive relationships with our OEM partners and have internal processes to escalate your
problem to the appropriate resource with our partners. Your Account Manager, being your
primary point of contact, will address or route to his support team issues regarding:
Customer service requests
Quote and order issues
Billing problems
If your Account Manager is unavailable to assist you, he/she will escalate your issue to their
Sales Manager. If for any reason their Sales Manager is unable to resolve the issue, they
will escalate the problem to their Director or the segment Vice President, if needed.
You may contact CDW•G’s Customer Relations department at either 866-782-4239 or
CustomerRelations@web.cdw.com. A representative will be assigned to your case, based
on their skills and expertise, who will then engage the resources necessary to resolve your
issue. CDW•G tries to resolve all issues within 24 hours.
If a problem is in regards to an
Account Manager, we encourage
customers to contact the Account
Managers Sales Manager.
e. What are the location
and hours of your
call centers?
CDW•G Response: We have call
CDW Government LLC Page 33 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
centers in North Las Vegas, NV; Vernon Hills, IL; Phoenix, AZ; Shelton, CT; Tampa, FL;
Reston, VA; and Eatontown, NJ. Their hours of operation are 6am-8pm MST.
We strive to make it easy for our customers to get in touch with us. From your dedicated
Account Manager to our customer service team, we have multiple options available to our
customers to address your needs. CDW•G provides post-sales customer support Monday –
Friday from 6am – 6pm Mountain Standard Time. Our customer service team assists
customers to ensure the product is working as the manufacturer intended and work with
them in case of any issue. CDW•G provides this value added support, at no charge, for up
to two years or manufacturers end of life, whichever comes first
f. What response time is guaranteed when a customer service request
is made?
CDW•G Response: Response depends on the seriousness of the request made but
typically CDW•G makes every effort to respond to all Customer Service Requests (CSRs)
within 24 hours. CDW•G understands some requests are more urgent than others, and
utilizes a detailed incident management process for critical systems. Severity level dictates
the response time of this practice and employed for issues with our own network services,
co-located systems, hosted solutions, websites, or our Internet services.
We constantly monitor our customer service process, ensuring we are continuing to meet
the needs of our customers. The Customer Relations Supervisor reviews all CSRs at the
end of the day to ensure that each CSR is being handled promptly. Additionally, Customer
Relations Quality Analysts audit 30 cases per Customer Relations Representative per
month to ensure representatives meet quality standards and that we provide proper training.
We make adjustments and evaluate process changes as needed when we see high
volumes for particular types of Customer Service Requests (CSRs).
g. Do you measure/track the success of your customer service
program? If so, how do you do this, and what are your findings?
CDW•G Response: Yes, we focus continually on improving our ability to provide the best
service and products in the industry to our customers. Most inquiries and issues are
resolved by your Account Manager. We have an internal customer assistance network
(ICAN) that supports your Account Manager in providing you with optimal customer service.
Our internal network helps your Account Manager resolve issues with: purchasing, drop
ship, new items, and distribution. This internal network strives to resolve issue in 3 hours or
less. Beyond your Account Manager, we have a number of corrective processes in place
which include:
o Our Purchasing Department monitors return rates on purchased products to
look for quality issues.
o We aim to respond to Return Merchandise Authorization (RMA) requests within
24 hours.
o When we see high volumes for particular types of Customer Service Requests
(CSRs), or RMAs we make adjustments and evaluate process changes, as
needed.
o The Customer Relations Supervisor reviews all CSRs at the end of the day to
ensure that we handle each CSR right away.
CDW Government LLC Page 34 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
o Customer Relations Quality Analysts audit 30 cases per Customer Relations
Representative each month to ensure our representatives are meeting quality
standards and that we are providing proper training.
We offer many ways for our customers to provide us with their feedback, the primary avenue
being the website (www.cdwg.com/content/about/cdw-reviews.aspx). The results have been
overwhelmingly positive, with customers rating their experience with CDW•G 4.6 stars out of
5. We also survey our customers to understand how we can meet their needs better. In
2016 we added three additional surveys to better respond to our customers. We’ve begun to
specifically survey our customers’ opinions in the following additional areas:
o Sales Contact Center
o Customer Relations
o Advance Technology Services
CDW•G conducts monthly loyalty surveys to measure the customer’s perception of CDW•G.
We utilize these surveys to collect information for several internal departments including
shipping, billing, and customer relations. We select customers on a random basis to
participate in the surveys. If a customer ranks us “poor” or “fair”, then the appropriate
CDW•G department contacts the customer to determine the reason for their unsatisfactory
response and offer additional action to rectify the problem. This fortunately is rare, as the
majority of end-users express favorable survey comments. The positive comment that we
receive most often is “CDW•G is extremely customer focused”.
h. Describe in detail your company’s ability to hold/warehouse
customers’ orders and if there are any costs associated.
CDW•G Response: We will work with you to hold and warehouse your products in our
distribution center for a pre-arranged period of time, depending on your project needs.
CDW•G will purchase your products from the OEM or distribution channel partners and
perform any required configurations. At that point, we will hold your products at our
distribution center until you are ready for them. With 48 hour notification, we will prepare
your order for shipment and release your order based on your schedule.
Typically customers will pay upfront for this service: one charge for the space to hold your
purchase and one charge for the labor. Space and labor fees are based on the factors such
as the pallet space required, the amount of time you request to hold your products in our
warehouse, and the timeline for your product shipments. These fees are negotiated prior to
warehousing your purchases and your Account Manager can provide you with more
information on our holding and warehousing capabilities
12. Describe how your company will assist customers in navigating OEM
warranty process.
CDW•G Response: Your Account Manager will assist you in navigating the OEM warranty
process. Products sold by CDW•G come with the manufacturer’s standard warranty and the
City of Mesa customers can contact our Technical Support Department for technical support
on hardware purchased from CDW•G. We provide technical support on the products that we
sell for up to two years from the date of purchase. If the Technical Support representative
CDW Government LLC Page 35 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
determines the customer needs warranty support, they connect them to the manufacturer’s
warranty department.
CDW•G offers a number of product lifecycle support options in addition to manufacturer
warranties. This suite includes:
• Warranty extensions and
upgrades
• Post warranty support
• Accidental damage protection
• Maintenance contract
agreements
• Post-sale technical support
• Product and certification
training
• Help desk services
We send warranty expiration emails to our Account Managers, who then inform their
customers when their hardware protection is about to expire. Account Managers assist their
customers in determining the best warranty and coverage solutions to keep IT investments
up and running, or finding a best-valued replacement.
13. Describe how your firm will notify customer of new products.
CDW•G Response: As technology is constantly evolving, there are always new products
and services coming to market. Our
customers depend on the latest
technologies to make their
enterprises run more efficiently and
CDW•G prides ourselves on being
on the forefront of technical
development in the IT industry and
our relationships with top
manufacturers often results in
advanced notification of upcoming
releases of new products. Our
website, www.cdwg.com, is constantly updating with new products and services that we
offer to our customers. Our live catalogue is updated daily and you can browse our most
current products and services.
As a contract customer, we deploy a number of ways to keep you informed. Via our website
(www.cdwg.com) and your Premium Page, you will be able to view the latest technologies
available to you and pricing options to help you make better-informed purchasing decisions.
They are constantly up-to-date on the most current and emerging technologies. Be it your
Account Manager, our website, or your Premium Page, you can be sure that we will work
tirelessly to keep you informed of ways to improve how your do business and which
solutions best fit your needs.
14. Describe how your company will assist and support customers when
their standardized is reaching EOL (end of life).
CDW Government LLC Page 36 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
CDW•G Response: We often receive advance notification from manufacturers when a
product is nearing end of life, and we make every attempt to communicate these changes to
customers who may be affected. Your Account Manager will be the first source of updates
on products that are nearing end of life. Because we maintain a live catalogue on our
website, you will also be able to see in real time which products that we offer are nearing
end of life. Your Account Manager also has visibility into our distribution partners’
warehouses through EDI feeds updated at least twice daily. As part of their value-added
service, they assist customers in finding substitute products that will help customers achieve
the same business results.
15. Describe if technical support questions are handled the same way as a
customer service request? If not, describe the type(s) of technical
support available, the location of technical support, and the hours of
technical support. Is it the intent to use employees of your company or
will this be an outsourced function?
CDW•G Response: Your Account Manager stands ready to help you navigate this process.
They receive regular trainings on new products and technologies from OEMs, receiving
OEM certifications as trained, certified experts which enable them to assist their customers.
We encourage customers to contact their Account Manager when technical support is
necessary. If the Account Manager is unable to assist, he/she determine the best next steps.
They may work with the customer and dedicated manufacturer support coworker to resolve
the issues, solicit assistance from their Sales Manager, or connect the customer to our help
desk. CDW•G customers can also contact our technical support team directly from our
website or their Extranet site, in a variety of ways including email, chat, and telephone. Our
technical support team is available Monday – Friday from 6am – 6pm Mountain Standard
Time. All customer support is based in the United States. All Help Desk technicians are
CompTIA certified; hold at a minimum A+ and Network+ certifications, and many are
accredited in various engineering and manufacturing training courses. Our customer service
team assists customers to ensure the product is working as the manufacturer intended.
CDW•G provides this value added support, at no charge, for up to two years or
manufacturers end of life, whichever comes first.
16. Describe what other services you offer that would be applicable to this
contract (e.g. cloud, services, maintenance, implementation, design,
analysis, training, repair, etc.)
CDW•G Response:
Available Services
Cloud
Our cloud services will enable you to grow as cloud solutions change and
evolve over time. We have been at the forefront of the emerging
virtualization technology and are well-positioned to advise you on the
Cloud Solution that best fits your needs. We are vendor neutral and we
currently work with over 40 cloud solution providers. We offer a range of
Cloud Solutions and will work to make sure that you receive the most cost-
CDW Government LLC Page 37 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
effective solution. Some of our Cloud Solution services include:
• Planning Services
• Migration Services
• Integration Services
• Managed Services
Maintenance
CDW•G recognizes that maintenance/support contracts are of great
importance to many customers because uptime is vital to their success.
Our strong partnerships with the industry’s top technology manufacturers,
paired with our own maintenance solutions, offers a variety of viable
options to our customers. Our maintenance options include the following:
• Warranty extensions and upgrades
• Post-warranty support
• Accidental damage protection
• Maintenance contract agreements (conterminous, break/fix, and
retainer)
• Post-sale technical support
• Product and certification training
• Help desk services
Implementation
Our national footprint is expansive, with over 600 engineers on staff in
more than 15 service offices, complimented by a national traveling team.
Additionally, we have capabilities to ship 3,000+ custom-configured
systems daily; we configure over 750,000 custom solutions in our two
state-of-the art distribution centers annually. Our large number of
engineers, paired with our configuration capabilities, allows CDW•G to
handle any rollout project that contract members may have.
Design
Most of our projects begin with either an assessment or planning and
design session. Our architects review your needs and can perform an
evaluation of your existing environment to develop a comprehensive
solution to meet your particular project objectives.
Consulting and
Analysis
Most of our projects begin with either an assessment or planning and
design session. CDW•G technical specialists and field solution architects
are experts in many areas including unified communications, networking,
wireless, network and physical security and server/storage solutions.
CDW•G will save contract members staff time and effort because our
experts have already initiated the due diligence process. We share our
knowledge of the latest technologies as well as our expertise regarding the
pros and cons of each potential solution. We also offer a variety of more
complex consulting/analysis solutions for those customers who need a
more in-depth evaluation of their system.
Training CDW•G’s project methodology ensures technicians and project managers
work with the mindset of being an extension of the customer’s IT staff.
Throughout the project our team not only focuses on designing bullet- proof
CDW Government LLC Page 38 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
solutions, but continually engaging the IT staff; sharing knowledge, and
ensuring the staff knows how to navigate the solution in which the
customer vested their resources. Should a customer require training
outside of this transfer of knowledge, we have a blended solution of
CDW•G offerings, manufacturer standard trainings, and technology training
companies.
Repair
In addition to offering onsite repair, we have our own repair center. CDW’s
Repair Center offers fast turnaround time and low cost out-of-warranty
repair prices, as well as great in-warranty service. Our factory certified
repair technicians complete typical repairs on an average of 7-10 business
days. We are an authorized Service Center for the following
Manufacturers:
• Acer
• Apple
• Fujitsu
• HP
• IBM
• Lenovo
• Service Net
• Sony
• Toshiba
Asset Tagging/
Configuration
We provide asset tagging and configuration services To better help our
customers protect their assets and to ensure that you have an accurate
accounting of your inventory. We provide multiple asset tagging options:
From serial or part numbers, to location or manufacturer, your equipment
can be asset tagged using our CDW•G asset tags or your own tags,
customized to your specifications. We can configure your equipment in our
Configuration Centers according to your needs so that your products come
ready to use out-of-the-box. These services will save you time and
increase productivity. Your Account Manager will help you determine which
options are the best fit for you.
Please note: due to manufacturer policies, limitations, and agreements, CDW may
not be able to service all computer models or lines made by these manufacturers.
17. Describe options for leasing and financing and the various payment
methods accepted.
CDW•G Response: CDW•G has a department dedicated solely to assisting our customers
with their leasing needs. We take a vendor agnostic approach and CDW•G’s leasing team
can work with the City to find the best leasing option that fits within any unique budget
constraints the City may be experiencing.
Leasing allows the City to procure needed equipment now, so you do not have to wait years
down the road when your budget allows a large- scale purchase. With leasing and financing,
CDW Government LLC Page 39 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
the City also has the ability to bundle costs. Therefore, if you are also working with outdated
software, you can purchase it with your products, and even services, all in one fell swoop.
Budgeting for leasing is easier than purchasing outright, as your monthly payments are
agreed upon upfront. With a lease, you can choose to add to your lease term; and once you
choose to end the lease, you often have the option between purchasing and returning the
equipment.
CDW•G’s Leasing Team helps members navigate through all the available leasing providers
to select the best option to fit the customer’s needs. For members with a Master Lease
Agreement established, we more than likely have a partnership in place with their provider,
or can establish one, to extend their existing agreement to incorporate purchases from
CDW•G. We are a recognized force with many of our leasing partners, such as our 2014 HP
PartnerOne Financial Services Partner of the Year Award. Often, we are able to leverage
our relationship with our partners with more advantageous rates or terms. For Members that
have diversity requirements to meet, we can recommend our WBE certified leasing partner,
Commonwealth Capital Corporation.
We’ll incorporate leasing into our sales team trainings for the contract, so that sales can
recognize opportunities where leasing would benefit the members and to be able to speak to
the different lease options available.
We are also able to accept payment via the following methods: Credit Cards (American
Express, Discover, MasterCard, Visa), Checks, EDI, EFT (Electronic Funds Transfer), and
Procurement Cards.
CDW Government LLC Page 40 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Tab 3
Pricing Forms
1. Provide price proposal as requested on the Pricing Document
(Attachment A- “National TAB”) attached herein. In addition to indicating
your proposed discounts on the Price Page, you must also apply those
discounts to the sample items listed in the City’s Market Basket listed in
Attachment A.
CDW•G Response: The central metric in a pricing structure is the index from which that
price is derived. CDW•G utilizes our Nationally Advertised Price (NAP) as the starting point
in our price proposal. Contrasted with traditional MSRP (Manufacturer’s Suggested Retail
Pricelists) which does not reflect market conditions and therefore does not change, our NAP
pricing is scaled and adjusted to remain competitive in the marketplace. Our customers can
be sure that the pricing quoted is the most up-to-date and competitive available.
To provide National IPA with a complete catalog offering, CDW•G is proposing contractual
pricing to be factored by applying discounts to CDW•G’s product taxonomy. This approach
ensures a complete catalog offering, provides the greatest breadth of product offering, as
well as an easy “on-ramping” as new product and technologies are introduced. For ease of
evaluation and to be compliant with the RFP requirements, CDW•G has conformed to the
City of Mesa’s product taxonomy in the market basket as well as the National Discount
sections of the price proposal, however the resultant contract will be managed utilizing the
CDW•G Category table listed below:
CDW•G Categories Discount
Accessories 6.75%
Power, Cooling & Racks 5.00%
Desktop Computers 3.00%
PC Compatible Desktop Computer 2.10%
Data Storage / Drives 5.50%
Enterprise Storage 5.00%
Point of Sale/Data Capture 4.25%
Servers & Server Management 4.00%
Services (CDW Delivered) 0.00%
Notebook/Mobile Devices 2.50%
Notebook Computers 2.10%
Convertable PCs/Slate PCs/iPAD 2.25%
Chromebooks 0.00%
Netcomm Products 5.50%
Gigabit Switch 6.00%
Modular Switch Chassis 6.00%
CDW Government LLC Page 41 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Modular Switches 5.50%
Carts and Furniture 5.00%
Printing & Document Scanning 3.00%
Services (3rd Party Delivered) 0.00%
Warranties-Product Protection 3.50%
Software 4.00%
Collaboration Hardware 4.25%
Memory/System Components 13.00%
Video-Projection-Pro Audio 3.50%
Cables 15.00%
CDW Configuration Services 5.00%
Apple Products for Eligible Entities .50%
CDW Government LLC Page 42 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
2.Propose and provide details of additional discounts or rebates for
volume orders, special manufacturers’ offers, free goods program, the
total annual spend, etc.
CDW•G Response: Under the contract, individual clients who purchase significantly larger
amounts may qualify for an additional discount on individual purchases. Additionally, as a
partner on the contract, CDW -G will be leveraging its influence on manufacturer partners for
additional cost saving programs based on contract spend.
With our dedicated Account manager model, CDW•G Account Managers are tasked with
providing exceptional customer service and excellent value to each customer who
purchases from National IPA. With that goal in mind, if a customer were to forecast larger
quantities, the Account manager will work with manufacturer partners on behalf of his/her
customer to achieve greater than contract discounts. The discounts and effective savings
will be dependent on manufacturer support as well as the size and volume of the order.
Depending on the product type the discounts can be anywhere from 2- 20% additional
savings.
CDW Government LLC Page 43 of 61 October 23, 2017
Per the requirements of the solicitation, Attachment A- Pricing Forms is included and attached
in Excel format.
City of Mesa Information Technology Solutions and Services
Tab 4
Qualifications (Abilities, Experience, and
Expertise)
1. Provide a brief history and description of your firm. Discuss firm’s
national presence in the IT solutions industry.
CDW•G Response: In 1982, 28-year-old, strapped-for-cash Michael Krasny placed a $3
classified ad in the Chicago
Tribune for his IBM personal
computer. After a flood of offers
and a $200 profit, he had an idea.
Krasny formed MPK Computers
and he became a computer broker.
This company later became CDW.
Krasny’s goal was to make CDW
the most successful seller of IT
products in the U.S. Some of his
first tasks to solve customers’
problems include establishing a
computerized database of product
and customer info, creating
algorithms to gauge product sales
and demand, and a hand-operated warehouse roller to fill backlogged orders.
Michael Krasny compiled a list of guiding principles—principles that remain at the core of
every decision CDW makes today. We believe the reason the National IPA/CDW•G
relationship is so successful is because our values and philosophies practically mirror the
values that make up the National IPA Way.
Our values begin with the belief that “People do business with people they like.” This is why
we recruit top IT graduates, hire the industry’s most experienced technology experts, partner
with business entrepreneurs and educators, and engage military veterans with battlefield
experience. It’s because we want to support our customers with talented people who have
not only walked a mile in their shoes but are committed to providing solutions that work.
CDW’s way of business hasn’t changed much since ’82. We are still recognized by the
hybrid business model developed by Krasny, a perfect blend of distribution and IT solutions
provider in one knowledgeable force. We still practice a healthy dose of self and competitor
evaluation, going from area to area looking for our weakest links and turning them into
strengths. In fact, it is from this idea that CDW•G was born. We realized that neither we, nor
or competitors, we’re doing a great job of providing the segment-specific support to our
public customers that they needed, or deserved. So in 1998, CDW•G was established,
providing our government and education customers insight and expertise that fit their
specific needs. In 2005, we incorporated healthcare segment into this mix.
We continue to use our innovative tools and our deep relationships with our customers and
vendor partners to evolve our business as our customer needs dictate, such as our
CDW Government LLC Page 44 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
expansive cloud
portfolio. Proof this
approach is working
is our $13.9 billion in
sales for 2016 and
our growing
customer base of
over 350,000 valued
organizations.
Many customers
have remained loyal
to CDW•G for
decades because
they know we aren’t
satisfied with past
successes. Instead,
we’ve been focusing
on providing
advanced solutions
and service in areas
like cloud
computing, mobility,
security,
virtualization and
networking.
2.Provide the total number and location of sales persons employed by
your firm.
CDW•G Response: CDW•G currently employees 1456 coworkers in 43 different locations
nationwide. Over 840 of our CDW•G sales force are Account Manager, with an additional 65
Field Account Executives dispersed throughout the country.
3.Provide the number and location of support centers (if applicable).
CDW•G Response: Currently, we have 43 separate locations. Speaking specifically to the
benefit of this contract, seven of the states with new locations are also in the ten states with
the highest historical spend on the contract.
CDW Government LLC Page 45 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
4.Provide public sector sales figures for 2014, 2015, and 2016 and the
percentage mix of hardware, software, and services.
CDW•G Response: Below you can see evidence of National IPA Contract sales growth.
The growth rates of National IPA exceed the standard rate for CDW•G, verifying our good
faith effort to promote the contract within our existing client base.
National IPA Contract Sales
Year Sales In Millions % of Growth
2008 $4 N/A
2009 $21.7 442.50%
2010 $44.1 103.20%
2011 $83.3 88.90%
2012 $99.4 19.30%
2013 $113 13.68%
2014 $160.1 41.68%
CDW Government LLC Page 46 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
2015 $253.7 58.46%
2016 $390 53.72%
5.Please submit you FEIN and Dun & Bradstreet report.
CDW•G Response: CDW•G FEIN: 36-4230110.
Dun & Bradstreet numbers:
CDW LLC: 10-762-7952; CDW Government LLC: 02-615-7235
CDW•G cannot supply a Dun & Bradstreet report, as it violates our contract with Dun and
Bradstreet. The City of Mesa can obtain a report for CDW•G from Dun & Bradstreet.
6.Provide a summarization of your experience in performing work similar
to that outlined in this solicitation.
CDW•G Response: CDW•G holds a number of similarly structured contracts. Since 2008,
we have grown our contract with National IPA, as evidenced in the chart above, and have
demonstrated success in broadening and promoting the National IPA contract. Over the
past eight years, National IPA contract sales have consistently grown, year after year, most
recently reaching $390M.
For our references we provide customers that can attest to our abilities of both managing
this contract, and to addressing and meeting their needs as our customer. We provide
contact information for these customers in a separate, confidential file.
7.Provide a minimum of three references for which your firm has provided
the same solution (please include company name, address, contact
person, phone number, email address and dates of service). References
from other public agencies, particularly municipal governments are
preferred.
CDW•G Response:
Kern High School District- Business Services
Contact
Address 5801 Sundale Avenue, Bakersfield CA 93309
Phone
Date of Service 2014-today
Culpeper School District
Contact
Address 450 Radio Lane, Culpeper VA 22701-1521
Phone
Email
Date of Service 2005-today
Los Angeles Superior Court
Contact
Address 111 North Hill Street, RM 105D Los Angeles, CA 90012-3219
Phone
Email
Date of Service 2013-today
CDW Government LLC Page 47 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
8.Provide resumes and three references (preferably from the public
sector) for the primary customer service representative(s). Resume(s)
shall include their title within the organization, a description of the type
of work they would perform, the individuals’ credentials, background,
years of experience and relevant experience, etc. References should
include the contact’s name, phone number, email, position,
organization, and the work which the Offeror performed for the
reference.
CDW•G Response: The City’s two primary customer service representatives’ resumes can
be found in Tab 7 “Appendix.” Below are the references for each:
Mark Ellis, Manager- Program Management Pat O’Brien, Field Sales Manager
Ohio Council of Educational Purchasing
Consortium
Elmo Kallner- Contact
ekallner@mail.mecdc.org
614-579-2669
City of Tucson
Marcheta Gillespie- Contact
Marcheta.Gillespie@tucsonaz.gov
520-791-4217
Green River Regional Educational
Cooperative
Ann Burden- Contact
Ann.burden@grrec.org
270-563-2113
National IPA
Ken Heckman- Contact
Ken.heckman@nationalipa.org
615-289-8561
National Joint Powers Alliance
David Duhn- Contact
David.duhn@njpacoop.org
218-894-5469
City of Jacksonville/Jacksonville Transit
Authority
Bursey Armstrong- Contact
bjarmstrong@jtafla.com
904-630-3167
9.Provide information regarding if your organization ever failed to
complete any work awarded.
CDW•G Response: At the time of submission and to the best of our knowledge, CDW•G
has never had a contract terminated for cause
10. Provide information regarding if your firm, either presently or in the
past, has been involved in any litigation, bankruptcy, or reorganization.
CDW•G Response: Though CDW•G has been involved in litigation, it has not nor is it
expected to impact our ability to provide products and services on this agreement. We have
not filed any bankruptcies.
References
CDW Government LLC Page 48 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Tab 5
Technology
1.Describe your website and the ease-of-use for customers to perform the
following types of tasks:
a.to search for products
b.to find alternate products (if a certain product is not available)
c.to perform side-by-side price comparison of products
d.to order products
e.to track order status, to include backordered items
f.to determine when an item was received and who received it
g.to restrict/block the ordering of certain line items and to
restrict/block the ordering of groups
h.to create approval paths/levels for orders, to include creating an
approval path for restricted items
i.to create “favorites” list or subscribed purchases other personalized
list of frequently ordered items
j.to create a “shared” list for an agency to use
k.to obtain online customer service
l.to receive online training
m.to accept credit card payment (and describe the level of data offered;
also describe your security measure for credit card orders)
n.to track their budget for purchases
o.to generate reports
CDW•G Response: Each Agency utilizing the contract has their own customized Extranet
that is available to users 24 hours per day, seven days a week. This value-added tool
makes working with CDW•G easy, convenient and efficient. We have been the pioneers in
tapping the power of the web – and we continue to develop enhancements based on
customer feedback. Our extensive suite of extranet tools is provided to contract users at no
additional cost. We have enabled more interactive information about updates to the website
via http://www.cdwsiteinfo.com/.
Our web capabilities provide an extra level of convenience, customization, and efficiency for
all users. Our award-winning e-Procurement tool brings customers:
CDW Government LLC Page 49 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Speed — Customers can research, purchase and track technology easier and faster than
ever. CDW•G makes the buying process simple and more efficient. With one click,
authorized purchasers can procure the best solutions at the best price from one of the
industry’s largest inventories of brand-name products. Consolidating purchases through our
“one-stop shop” saves customers both time and money.
Information — Our extranets provide the industry’s most comprehensive suite of e-
Procurement tools to gather the breadth and depth of detail to help make the right
purchasing decisions. The site puts customers in direct contact with their Account Manager
who can personally guide with suggestions and recommendations to help make informed
purchase decisions.
Reporting — As a rich source of detail on purchase history, license agreements, and asset
tracking, your Extranet site lightens the burden of report generation. This customizable
extranet is a productivity-enhancing tool, giving the exact detail customers require whenever
they need it. As detailed in Question #10 of this section, customers can also download
reports into a variety of formats, including Microsoft Excel, CSV and tab-delimited files. The
value-added benefit of a customized extranet is the ability to manage data and information
that will enable customers to make more cost-effective decisions. It also reduces the
administrative and purchasing costs involved in procurement.
Extranet Features
We provide specific features of a customized extranet below:
Contract Pricing — View Negotiated Contracts in Real-Time, Receive Bids Quickly
Agencies can view the City’s contract pricing, right from their extranet. City of Tucson
contract users can view all eligible contract pricing as they shop. Their extranet
automatically provides their special prequalified pricing and discounts on tens of thousands
of products. Authorized users can access contract and/or special pricing in real-time, as the
site is constantly updated to reflect the latest status. Buyers from any location can view
approved contract pricing to ensure this pricing structure holds true throughout the entire
organization.
Account Team — Access Expert Support with a Personal Touch
Your extranet page allows customers to work directly with your dedicated Account Manager
and team of sales support, as well as customer service professionals and certified
technicians during every step of the purchasing cycle. The page displays pictures of the
customer’s Account Team, view their contact information and check their availability in and
out of the office.
Online Quotes — Create, Review and Place Orders in Minutes
Purchasers can review quotes online just moments after their Account Manager create it.
From here, users can print it, forward it to colleagues or manager for pre-authorization, or
convert it to a live order. This feature also lets customers create their own quote right from
their shopping cart, in addition to viewing contracts, volume and bid pricing online.
Company Solutions — Compare and Buy Single or Bundled Products with One Click
This capability enables agencies to customize their extranet home page to show the
products and configurations their organization uses, and to streamline standard product
orders. They can choose a variety of formats to view products individually, in bundles, by
manufacturer or even in side-by-side comparisons. By grouping products into bundles, there
is no guesswork when making repeat purchases on your standardized solutions. The
CDW Government LLC Page 50 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
extranet page also allows customers to perform quick product searches and to “comparison
shop” by viewing side-by-side, detailed product descriptions before they even place an
order. This takes the hassle out of downloading data from multiple manufacturer websites.
Catalogs and Custom Catalogs – Limit Product Purchase Rights
The catalog feature allows agencies to create customized catalogs. Customized catalogs
can be used to limit the purchasing ability of end-users
based on: Purchase History, Corporate Solutions,
Contract(s), Manufacturer Part Number, the CDW•G
EDC, and through the Search function. The same engine
and keywords that drive the Search Engine are also
available to search for product. This allows purchasers to
refine items listed before making them a part of their
agency’s custom catalog for one or multiple users. These
rules can be used to add product to a catalog or exclude
items from one as well. Once applied to a group or PAS
workflow, they can really help control the spending habits
of end users and help keep IT budgets on only the standard of items approved.
Asset Management — Follow Asset-Tagged Hardware throughout Agencies
Your extranet page provides an online asset management tool to track asset tagged
products. Products are searchable by serial number,
order number, date of purchase, product description,
warranty length, invoice number, or location. Users can
even create their own custom fields and add or enter
products purchased from other vendors. This extranet
feature also allows customers to modify their records to
reflect the transfer of equipment from one location to
another, a real plus for customers with multiple locations.
Asset Management then lets the user create and
download a detailed report of their hardware assets.
Account Linking — View, Place and Track Orders
from Multiple Addresses
Account Linking lets customers view, place and track orders, including historical purchases
across multiple bill-to addresses. A single login gives authorized users a way to efficiently
access their order status from across the enterprise to anywhere in the world. This eases
the challenge of multiple purchases from disparate locations by centralizing the purchasing
process, yet offering the flexibility to place and track orders by address and location.
My Purchases — Track Order Status and Purchasing History Instantly
This feature offers a full breadth of tools to track order status, purchasing history and
financing options. Original invoices can be printed; giving a view into outstanding balances
and invoices, credits, adjustments and/or payments. Agencies can download their
purchasing history in preferred time increments (such as month-to date, last six months,
prior year, etc.) in any number of formats. The system lets users automatically save this data
in spreadsheet or database applications. Authorized users can readily search their order,
get a tracking number, check shipping status, and request a Return Merchandise
Authorization (RMA).
Purchasing Authorization System (PAS) — Streamline Purchasing Approvals
CDW Government LLC Page 51 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
The extranet page also automates the approval process. PAS enables customers to restrict
their employees’ purchasing power and to automate
required approvals before they place any order. PAS
bypasses the laborious step of having a purchasing
administrator personally place each order. This process
allows for multiple levels of approval, as well as multiple
approval systems, which can all function independently for
many departments/locations within the procurement
process. This system also allows for reporting that is
specific to orders which have moved through the
requisition process setup through PAS. All reporting is as
dynamic and editable as the other tools on their extranet.
Product Finders — Easily Find the Right Accessories and Supplies
CDWG.com now offer Product Finders to make it even easier to find supplies for printers,
fax machines, copiers, multi-functions, and other devices. Customers can also search for
desktops and notebooks. Product Finders guides to the technology solutions that fit
agencies needs and will even help find information for discontinued models. These Finders
were designed to ensure
compatibility for product categories including cables, desktops, ink and toner, memory,
notebooks, power protection, and cases and bags.
2. Describe additional functionality offered by your website. Provide
screenshots, a demo “CD/jump drive,” demo URL, a manual, etc., or any
other format that will aid the City in our evaluation of your website.
CDW•G Response: The City can review the current contract’s CDW•G Premium Page at
www.cdwg.com/nationalipasolutions. When placing an order, agency members log into their
own personal CDW•G Extranet to complete the procurement. This account is available
twenty-four hours a day, seven days a week. On this site, agencies can compare products,
quickly find compatible accessories, and select from a number of shipping options.
However, this account offers more than just ordering functions. Agencies can track spend
history, manage assets, and create customized reports. If they are in need of customer
service assistance, they can reach their account manager, chat with or email a
representative, and even place an RMA request. For an Extranet tour, visit
http://www.cdwsiteinfo.com/extranet-video/.
The Extranet is not the only site we offer helpful tools to our customers, our main page,
cdwg.com has a plethora as well. For a tour of this site’s functionalities, visit
http://www.cdwsiteinfo.com/cdw-site-tour/.
CDW•G will continue to build new e-Procurement solutions and feature enhancements
based on customer feedback. We strive to regularly incorporate new features and
capabilities that ease inventory headaches.
3. Describe any national awards and/or other recognition that your website
has received.
CDW•G Response: In October 2015 CDW•G was ranked No. 8 on the list of America’s 500
largest e-retailers by Internet Retailer’s Top 500 Retail Web Sites Guide.
4. Describe the hours your website is available? What are your hours of
downtime, such as for system maintenance?
CDW Government LLC Page 52 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
CDW•G Response: CDW•G does not have any scheduled extranet down time. Our
website’s availability is above 99.95%. We are constantly imaging and activating revisions
while the site is fully operational. CDW•G works to ensure that there is redundancy in place
to minimize any risk of downtime for contract purchasers.
We typically inform our customers of scheduled extranet outages 24-48 hours in advance.
When these outages must occur, which is not often, we tend to schedule them on weekends
when there is the least impact on the customer. We advise our customers on any significant
changes 45 days ahead of the scheduled change. Customers can let their Account team
know if they would like to be added to this notification list.
5. Does your website offer real time product availability?
CDW•G Response: Yes, most manufacturers send us daily Electronic Data Interchange
(EDI) downloads with pricing and product availability information. Our channel distributor
partners send us daily EDI downloads, which allows us visibility to inventory items and
pricing broken down by local or remote facilities. Furthermore, our top three distribution
partners provide real time inventory information.
Using a Just-In-Time inventory management system, our purchasing department excels at
keeping a one-to-four-week supply of products in our distribution centers (depending on
current sales volume trends for each product). We scan inventory as it enters the distribution
center, as it moves through the fulfillment process, and before it leaves the centers. This
allows us to maintain near perfect inventory accuracy. The system processes and transmits
each scan in real-time, providing immediate inventory updates.
6. How does your company leverage your website to inform customers of
the additional savings that may be available?
CDW•G Response: Our website has a dedicated tab for informing our customers of
additional savings and deals that are available to them. Under the “Deals” header, as shown
below, we advertise discounted products and pass this on to our customers. Deals span all
product categories and manufacturers, and we inform our customers if a specific OEM is
running a particular deal. We strive to pass on value and savings to our customers, and this
is another way our website keeps our customers updated and apprised of our latest
offerings.
CDW Government LLC Page 53 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
7. Describe the types of email confirmations that your website generates.
What events trigger an email going to the customer?
CDW•G Response: CDW•G’s website generates a number of customer email confirmations
including quote and order confirmations, notification of back orders, and shipment
notifications. National IPA members can enroll in paperless billing to receive credit card
invoices via email, and reminders to order frequently used products. Order status
information is available 24 hours a day on our Quick Order Status tool.
8. Describe the registration process to set up new customers for you
online ordering process. Is self-registration available? If an agency does
not want self-registration, are you available to assist in the registration
process?
CDW•G Response: Yes, self-registration is available. Additionally, your Account Manager
will be happy to walk you through the registration process and ensure that you’re properly
entered into the system. Your Account Manager are trained to enroll new customers to
access the National IPA contract, should our customers need immediate access. A
confirmation number is generated and sent to your Account Manager who will then then
provide this confirmation and the customer’s CDW•G account number to your dedicated
Program Manager, who immediately adds them to the system for contract access. Jumana
Dihu, your Program Manager, adds new members to the contract typically within a week of
receiving a new member list from National IPA.
If the agency does not already have an Extranet account, there are a few short steps for
them to create an account. Once the customer creates their account, they simply log on to
access the contract. Account Managers will provide any registration assistance.
9. Describe if your website can be customized for an agency’s specific
needs, such as placing our logo on your website, associating an agency
blanket purchase order number on all orders, creating a bulletin board
or other place to display customized messages, displaying approved
configurations, naming certain fields (i.e., user defined fields, ability to
include budget information), etc.
CDW•G Response: Your Extranet account can be customized to your exact specifications.
We can include your favorite items, frequently purchased products, bundled items. Your site
will be tailored to your needs. The site currently displays the National IPA logo, displays a
customized message, highlights appropriate products, and has fields named as specified by
the City. Agencies customized extranet home page will provide authorized users with quick
and easy access to the following features:
Quick Cart – Enables users to add items directly to their cart by typing in the CDW part
number.
Account Team – Displays the “In/Out” status of your dedicated Account Manager and
provides immediate and direct access to your dedicated Account Manager via phone fax
and email. Also, provides a link to your entire dedicated Account Team.
News – Provides additional information on extranet tools and enhanced features.
Promotions and Updates - Shows current promotions and updates to technology solutions.
Featured Products – Highlights specific products and solutions.
CDW Government LLC Page 54 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Recent Orders – Displays information for orders for the past 45 days including order status,
purchase date, purchase order number, purchaser, and sub-total.
Contracts – Provides details of pricing contracts for your organization and enables you to
download pricing for your contracts.
Bundles – Takes the guesswork out of repeat purchases. Administrators can create custom
bundles containing their company’s standardized solutions.
Individual Products – Allows administrators to highlight products for quick and easy
access.
Comparison Charts – Helps users to compare the features and prices of multiple products
during the shopping process and save those comparisons for future reference.
Links – Lets users maintain easy access to manufacturer websites and other helpful online
destinations. There are links to additional extranet features that are only a click away. These
features include:
My Purchases – Offers a full breadth of tools to track order status, purchase history, and
financial information.
Security Settings – Enables administrators to restrict users’ access to specific functions.
Asset Management – Enables you to create and download a detailed report of your
organization’s hardware assets that have been asset tagged.
Software License Tracker – Simplifies software license management and reduces the risk
of noncompliance.
Quotes – Enables you to create your own quote right from your shopping cart, forward it for
preauthorization, and convert it to a live order.
Purchase Authorization – Automates approval process and manages users’ purchasing
power.
Custom Catalogs – Displays only products approved for purchase by your organization.
Online Chat – Puts users in direct contact with customer relations, technical support, and e-
support team representatives.
10. Describe the types of online reporting that are available. Is customized
reporting available?
CDW•G Response: CDW•G’s reporting capabilities are extremely flexible and
comprehensive. CDW•G Extranet provides access to real-time information in a way that is
convenient and easy to use.
The City of Mesa authorized users have access to your extranet 24 hours per day, 7 days
per week. Authorized users have the ability to generate a variety of reports via their
agency’s extranet. Data fields include, but are not limited to:
• Product name
• Item description
• Part number
• Cost per unit
• Order quantity
• Delivery location
• Date ordered
CDW Government LLC Page 55 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
•Purchase Order#
•Purchased by
Agencies can view standard reports, and create and save custom reports. Reports can also
be generated for a variety of timeframes; differentiated by site, division, department, buyer,
city, state, product, etc. Users can select from Microsoft Excel, CSV and tab-delimited files
for report downloading.
11. Describe your online return process (if available).
CDW•G Response: In order to return any product to CDW•G, including damaged or
defective products, contract users must request a Return Merchandise Authorization (RMA)
number. The most efficient way to request an RMA number is via the customer’s CDW•G
Extranet. When an RMA request is entered, the system automatically checks several factors
to see if the RMA can be automatically approved. If the return meets these factors, the RMA
number is emailed directly to the customer. Should the auto-approval criteria not be met, the
RMA will route to Customer Relations for processing. The benefit of our automated system
is faster turnaround time on most RMA approvals. Once CDW•G has processed the request,
the customer receives an email with the RMA number. The approved RMA number must be
clearly noted on the shipping label of each box.
CDW•G carries many more highly customizable products than what we have historically
carried on this contract. A uniquely customized product is not as simple to return as an off-
the-shelf product. Once a product has been customized, we are unable to return it to the
OEM ourselves; that activity must be handled directly between the purchaser and the OEM.
Therefore, CDW•G proposes the following return policy:
o Except for certain products that are uniquely customized to City specifications,
which shall be indicated at the time of Quote, all defective products shall be
identified within thirty (30) days of receipt and will then be replaced and
exchanged by the Contractor. The cost of transportation, unpacking,
inspection, re-packing, re-shipping or other like expenses shall be paid by the
Contractor. All replacement products must be received by the City within seven
(7) days of initial notification.
o Uniquely customized products are typically indicated by the inclusion of the
designation “CTO,” “BTO” or “Customer’s Name” in the product description of
the item. When providing a quote for products that are uniquely customized to
City specifications, Contractor shall include the following statement on the
quote: “This quote contains a custom item, this item may not be able to be
returned, depending on manufacturer restrictions.”
More often than not, we are able to find a return remedy - even in the case of customized
products. To ensure customer clarity around returning customized items, we will instruct our
Account Managers to discuss the return policy with the customer during the building process
for customized solutions, if they are not already doing so.
12. Describe any third-party integration that you have successfully
implemented. For example, is your website integrated with any third-
party procurement, financial, or purchasing/credit card systems? Is
there a cost for these services?
CDW Government LLC Page 56 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
CDW•G Response: CDW•G has implemented eCommerce solutions with over 72
eProcurement partners, for over five thousand customers on most of the major purchasing
platforms. There is no charge for integration support, unlike some of our competitors.
CDW•G has overseen cXML and OCI Punch-Out solutions since 2001, with over 8,000
integrations to date. These integrations make up a quarter of our web business. There are
three teams that span the eCommerce/IT/Sales departments that are solely dedicated to
eProcurement integration projects.
We likewise provide level III/tier 3 credit card reporting and provide financial reports
(invoices and histories) in different automated formats for compatibility with financial
systems. While our website is compatible with third party e-commerce solutions, the CDW•G
is owned and managed in-house without reliance on third party support for our key web
systems. There is no additional charge for these services.
Below are examples of ecommerce methods CDW•G currently supports with our customers:
FTP (File Transfer Protocol)
CDW•G’s FTP processing is flexible; we can exchange fixed length, wrapped or unwrapped
files, with or without CR/LF. We can also exchange stream files – one continuous stream of
data (variable length).Naming conventions for files and the number of files exchanged are
flexible.
CDW•G or the customer can host the FTP site. UserID and Password are required to
access our FTP site. CDW can delete files that have been retrieved. Partners will be
expected to delete files after they are retrieved.
CDW•G uses PGP to encrypt data exchanged FTP. PGP (Pretty Good Privacy) is widely
available and uses public-key cryptography to exchange files, with both privacy and
authentication, over all kinds of networks. CDW•G can also support FTP using SSH or SSL
session encryption.
EDIINT-AS1
This communication method uses the e-mail system to transfer encrypted data over the
internet. The partner needs to have an AS1 compliant software package that can encrypt
and decrypt EDIINT AS1 data.
EDIINT-AS2
This method uses the internet to exchange data. This communication method uses an HTTP
post (language of web sites) to transfer encrypted data over the internet. The partner needs
to have an AS2 compliant software package that can encrypt and decrypt EDIINT AS2 data.
HTTPS (HyperText Transmission Protocol, Secure)
This method allows CDW to send and receive data through a Web Server using HTTP/S.
HTTP is traditionally used for displaying interactive Web pages, but can also be used as a
communication method.
VAN (Value Added Network)
A VAN is the least desirable method due to the fees incurred for this third-party service.
CDW•G will be happy to work with you in any capacity to eliminate the use of VANs as a
communication method. If necessary, we can establish a secure connection to a VAN and
the VAN should exchange in a secure fashion as well.
CDW Government LLC Page 57 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
13. Describe your strategic vision for your website – i.e., Is new
functionality expected to be added? If so, describe the functionality and
the timeline for implementation. How often is the web redesigned? As
technology evolves (for example, new search engines are more robust),
does your website evolve, too? Etc.
CDW•G Response: The CDW•G website is the 10th largest website in the world measured
by revenue volume. While we no longer release specific website sales numbers, past
numbers indicate that our website is now processing over $2 billion per year in transactions.
Additionally, the website is estimated to assist with another $4 billion in sales that are
finalized on the phone or via purchase order.
The extreme volume and business-critical nature of the CDW•G website means we must
focus on usability and uptime at all times. CDW•G employs over 200 in house IT personnel
to keep the website accurate and running; their success is reflected in the less than 6
minutes of unplanned downtime last year - an uptime exceeding 99.997%.
Because the website processes such volume, new functionality is constantly in the works
but never fully implemented until we have conducted rigorous testing for usability,
compatibility and perceived value to our customers. We have also added a new Solutions &
Services section, which contains streaming content and white papers that cover all the
comprehensive categories where our software and hardware solutions pair with best in class
support and advanced technology services.
As a world-leading website, the CDW•G site has the functionality to be compatible with our
most advanced customer needs, including advanced security, multi-level approvals, asset
tracking and others. Our staff of 200 will always be expanding these capabilities as
advancements in technology and customer needs dictate.
CDW Government LLC Page 58 of 61 October 23, 2017
City of Mesa Information Technology Solutions and Services
Tab 6
Other Forms
The following forms should be completed and signed:
1. Vendor Information Form
2. Exceptions & Confidential Information Form
3. General Questionnaire Form
4. Lawful Presence Affidavit
5. Respondent Certification Form (Offer and Acceptance)
6. Respondent Questionnaire
7. W-9 Form. All responses should include a fully completed, current W-9
form. Failure to include the W-9 will not disqualify your response,
however the W-9 must be submitted to the City prior to the execution of
any contract pursuant to this Solicitation.
CDW•G Response: CDW•G’s response to these forms follow this page.
CDW Government LLC Page 59 of 61 October 23, 2017
REQUIRED RESPONSE FORMS
V7/14/2015 Required Response Forms – Page 1 of 5 2018011
VENDOR INFORMATION
Company Legal/Corporate Name: CDW Government LLC
Doing Business As (if different than above):
Address: 230 North Milwaukee Avenue
City: Vernon Hills State: IL Zip: 60061-9740
Phone: 800-808-4239 Fax: 847-419-6200
E-Mail Address: Website: www.cdwg.com
DUNS # 02-615-7235 State Where Business Entity Was Formed: Illinois
Remit to Address (if different than above):
Address: 75 Remittance Drive, Ste #1515
City: Chicago
State: IL Zip: 60675-1515
Contact for Questions about this bid:
Name: Cale LaSalata
Phone: 203-851-7211
Day-to-Day Project Contact (if awarded):
Order from Address (if different from above):
Address:
City:
State: Zip:
Title: Proposal Specialist
E-Mail Address: calelas@cdw.com
Title: Field Sales Manager
E-Mail Address:patobri@cdwg.com
Name: Pat O'Brien
Phone: 847-371-5584
Sales/Use Tax Information (check one).
Respondent is located outside Arizona and does NOT collect Arizona State Sales/Use Tax. (The
City will pay use tax directly to the Arizona Department of Revenue.)
Respondent is located outside Arizona, but is authorized to collect Arizona Sales/Use Taxes.
(Respondent will invoice the City the applicable sales tax and remit the tax to the appropriate
taxing authorities.)
State Sales Tax Number:
City Sales Tax Number: City of: AZ
Applicable Tax Rate: %
Respondent is located in Arizona. (Respondent will invoice the City the applicable sales tax and
remit the tax to the appropriate taxing authorities)
State Sales Tax Number:
City Sales Tax Number: City of: AZ
Applicable Tax Rate: %
x
07637419- State of Arizona
EXCEPTIONS & CONFIDENTIAL INFORMATION
Exceptions (mark one).
Respondents shall indicate any and all exceptions taken to the provisions or specifications in this
Solicitation. Exceptions that surface elsewhere in the Response and that do not also appear under this
section shall be considered rejected by the City, invalid and of no contractual significance.
Other Forms or Documents: If the City is required by the awarded Respondent to complete and
execute any other forms or documents in relation to this Solicitation, the terms, conditions, and
requirements in this Solicitation shall take precedence to any and all conflicting or modifying
terms, conditions or requirements of the Respondents forms or documents.
*Special Note – Any material exceptions taken to the City’s Specifications and/or Standard Terms
and Conditions may render a Bid Non-responsive.
No exceptions
Exceptions Taken: Please describe exact sections to which exception is taken. If proposing new
or modified language, your firm shall identify the requested language below or provide as
additional attachment. The City reserves the right to accept or reject any requested exceptions
listed in the below section or attached to the solicitation.
Confidential/Proprietary Information (mark one).
No confidential/proprietary materials have been included with this Response.
Confidential/Proprietary materials included with Response. Respondent must identify below any
portion of their Response deemed confidential or proprietary and attach additional pages if
necessary (See Mesa Standard Terms and Conditions related to Public Records). Requests to
deem the entire bid as confidential will not be considered. The disclosure by the City of
information deemed by Respondent as confidential or proprietary is governed by City of Mesa
Procurement Rules.
V7/14/2015 Required Response Forms – Page 2 of 5 2018011
x
x
TAB 6 - Other Forms—Exceptions & Confidential Information
Exceptions & Confidential Information | 1
Exceptions
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
9 / Scope of
Work page 16
DEFECTIVE PRODUCT. All
defective products shall be replaced
and exchanged by the Supplier. The
cost of transportation, unpacking,
inspection, re-packing, re-shipping
or other like expenses shall be paid
by the Supplier. All replacement
products must be received by the
City within seven (7) days of initial
notification.
CDW•G seeks the following alternate language:
All defective products shall be replaced and
exchanged by the Supplier. The cost of
transportation, unpacking, inspection, re-packing,
re-shipping or other like expenses shall be paid by
the Supplier. All replacement products must be
received by the City within seven (7) days of
initial notification, when such products are in
Supplier stock.
1.2/ Attachment
D, National IPA
Requirements
for Cooperative
Contract,
Exhibit A, page
3
Suppliers are required to pay an
administrative fee of 3.0 % of the
greater of the Contract Sales under
the Master Agreement and
Guaranteed Contract Sales under
this Request for Proposal. Supplier
will be required to execute the
National IPA Administration
Agreement (refer to Exhibit B).
CDW•G seeks the following alternate language:
Suppliers are required to pay an administrative
fee of 3.02 % (Administrative Fee Percentage
hereinafter defined) of the greater of the Contract
Sales under the Master Agreement and
Guaranteed Contract Sales under this Request for
Proposal. . . .
2.2/ Attachment
D, National IPA
Requirements
for Cooperative
Contract,
Exhibit B, page
5
Pricing Commitment
Supplier commits the not-to-exceed
pricing provided under the Master
Agreement pricing is its lowest
available (net to buyer) to Public
Agencies nationwide and further
commits that if a Participating
Public Agency is eligible for lower
pricing through a national, state,
regional or local or cooperative
contract, that the Supplier will
match such lower pricing to that
Participating Public Agency under
the Master Agreement.
CDW•G seeks the following alternate language
for this section: Supplier commits the not-to-
exceed pricing provided under the Master
Agreement pricing is its lowest available (net to
buyer) to Public Agencies nationwide and further
commits that if a Participating Public Agency is
eligible for lower pricing through a national, state,
regional or local or cooperative contract, that the
Supplier will match such lower pricing to that
Participating Public Agency under the Master
Agreement.
2.3/ Attachment
D, National IPA
Requirements
for Cooperative
Contract,
Exhibit A, page
5
Sales Commitment
Supplier commits to aggressively
market the Master Agreement as its
go to market strategy in this defined
sector and that its sales force will
be trained, engaged and committed
to offering the Master Agreement to
Public Agencies through National
IPA nationwide. Supplier commits
that all Master Agreement sales will
be accurately and timely reported to
National IPA in accordance with
the National IPA Administration
CDW•G seeks the following alternate language
for this first sentence: Supplier commits to
aggressively market the Master Agreement as its
go to market strategy in this defined sector and
that its sales force will be trained, engaged and
committed to offering the Master Agreement to
Public Agencies through National IPA
nationwide.
Exceptions & Confidential Information | 2
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
Agreement. Supplier also commits
that its sales force will be
compensated, including sales
incentives, for sales to Public
Agencies under the Master
Agreement in a consistent or better
manner compared to sales to Public
Agencies if the Supplier were not
awarded the Master Agreement.
3.3. E /
Attachment D,
National IPA
Requirements
for Cooperative
Contract,
Exhibit A, page
7
E. Supplier is responsible for
proactive direct sales of Supplier’s
goods and services to Public
Agencies nationwide and the timely
follow up to leads established by
National IPA. All sales materials
are to use the National IPA logo. At
a minimum, the Supplier’s sales
initiatives should communicate:
i.Master Agreement was
competitively solicited and publicly
awarded by a Principal
Procurement Agency
ii.Best government pricing
iii.No cost to participate
iv.Non-exclusive contract
CDW•G seeks the following alternate language:
Supplier is responsible for proactive direct sales
of Supplier’s goods and services to Public
Agencies nationwide and the timely follow up to
leads established by National IPA. All sales
materials are to use the National IPA logo. At a
minimum, the Supplier’s sales initiatives should
communicate:
i.Master Agreement was competitively
solicited and publicly awarded by a Principal
Procurement Agency
ii.No cost to participate
iii.Non-exclusive contract
7 / Attachment
D, National IPA
Requirements
for Cooperative
Contract,
Exhibit B, page
10
WITHOUT LIMITING THE
GENERALITY OF THE
FOREGOING, NATIONAL IPA
EXPRESSLY DISCLAIMS ALL
EXPRESS OR IMPLIED
REPRESENTATIONS AND
WARRANTIES REGARDING
NATIONAL IPA’S
PERFORMANCE AS A
CONTRACT ADMINISTRATOR
OF THE MASTER AGREEMENT.
NATIONAL IPA SHALL NOT BE
LIABLE IN ANY WAY FOR
ANY SPECIAL, INCIDENTAL,
INDIRECT, CONSEQUENTIAL,
EXEMPLARY, PUNITIVE, OR
RELIANCE DAMAGES, EVEN IF
NATIONAL IPA IS ADVISED OF
THE POSSIBILITY OF SUCH
DAMAGES.
CDW•G Seeks the following alternative language
to replace existing language: Each Party
(“Indemnifying Party”) shall defend the other
party and the other party’s officers, directors and
employees (each, an “Indemnified Party”) from
and against any claims, demands, actions,
lawsuits, and proceedings asserted or made
against the Indemnified Party (each, a “Claim”)
and shall indemnify and hold harmless the
Indemnified Party from and against any loss,
damage, cost, and expense (including reasonable
attorneys' fees) finally awarded by a court of
competent jurisdiction or included as part of a
final settlement to the extent that the Claim is
proximately caused by the gross negligence or
willful misconduct of the Indemnifying Party
during the performance of the Services and that
the Claim arises either from an action brought by
an unaffiliated third party for death or personal
physical injury, or from damage to tangible
personal property suffered or incurred by the
Indemnified Party.
Claims do not include any damages or liability
that are otherwise excluded from this Agreement
or that arise from the good(s) or software or from
the data processed thereby. The obligation of the
Indemnifying Party under this Section is
TAB 6 - Other Forms—Exceptions & Confidential Information
Exceptions & Confidential Information | 3
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
contingent upon the Indemnified Party providing
the Indemnifying Party with: (i) sole authority in
any Claim’s defense or settlement; (ii) all
reasonable assistance, at the Indemnifying Party’s
expense, in any such defense; and (iii) prompt
written notice of and description of each Claim;
provided, however, that the Indemnified Party's
failure to provide prompt notice will relieve the
Indemnifying Party of its obligations only if and
to the extent that the Indemnifying Party is
materially prejudiced by such delay. In no event
shall the Indemnifying Party settle any Claim that
involves a remedy other than the payment of
money without the prior consent of the
Indemnified Party. NEITHER CONTRACTOR,
ITS AFFILIATES OR ITS OR THEIR
SUPPLIERS, SUBCONTRACTORS OR
AGENTS SHALL BE LIABLE FOR ANY
INCIDENTAL, INDIRECT, SPECIAL,
PUNITIVE OR CONSEQUENTIAL
DAMAGES. IN THE EVENT OF ANY
LIABILITY INCURRED BY CONTRACTOR
OR ANY OF ITS AFFILIATES HEREUNDER,
THE ENTIRE LIABILITY OF CONTRACTOR
AND ITS AFFILIATES FOR DAMAGES
FROM ANY CAUSE WHATSOEVER WILL
NOT EXCEED THE LESSER OF: (A) THE
DOLLAR AMOUNT PAID BY CITY FOR
EITHER THE SPECIFIC PURCHASED
ITEM(S) GIVING RISE TO THE CLAIM; OR
(B)$1,000,000.00 OVER THE ENTIRE TERM
OF THE AGREEMENT.
12/ Attachment
D, National IPA
Requirements
for Cooperative
Contract,
Exhibit B, page
11
An “Administrative Fee” shall be
defined and due to National IPA
from Supplier in the amount of __
percent (__%) (“Administrative Fee
Percentage”) multiplied by the total
purchase amount paid to Supplier,
less refunds, credits on returns,
rebates and discounts, for the sale
of products and/or services to
Principal Procurement Agency and
Participating Public Agencies
pursuant to the Master Agreement
(as amended from time to time and
including any renewal thereof)
(“Contract Sales”). From time to
time the parties may mutually agree
in writing to a lower Administrative
Fee Percentage for a specifically
identified Participating Public
CDW•G Seeks the following alternative language
to replace existing language:
All sales shall be subject to aAn “Administrative
Fee” shall beas defined and due to National IPA
from Supplier in the amount of two __ percent
(__%) (2%), except Software and Chromebook
product categories which will incur no fee
(“Administrative Fee Percentage”), , multiplied
by the total purchase amount paid to Supplier,
less refunds, credits on returns, rebates and
discounts, for the sale of products and/or services
to Principal Procurement Agency and
Participating Public Agencies pursuant to the
Master Agreement (as amended from time to time
and including any renewal thereof) (“Contract
Sales”). From time to time the parties may
mutually agree in writing to a lower
Administrative Fee Percentage for a specifically
Exceptions & Confidential Information | 4
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
Agency’s Contract Sales. identified Participating Public Agency’s Contract
Sales.
13/ Attachment
D, National IPA
Requirements
for Cooperative
Contract,
Exhibit B, page
12
13. Supplier shall provide
National IPA with an electronic
accounting report monthly, in the
format prescribed by National IPA,
summarizing all Contract Sales for
each calendar month. The Contract
Sales reporting format is provided
as Exhibit C (“Contract Sales
Report”), attached hereto and
incorporated herein by reference.
Contract Sales Reports for each
calendar month shall be provided
by Supplier to National IPA by the
10th day of the following month.
Failure to provide a Contract Sales
Report within the time and manner
specified herein shall constitute a
material breach of this Agreement
and if not cured within thirty (30)
days of written notice to Supplier
shall be deemed a cause for
termination of the Master
Agreement, at Principal
Procurement Agency’s sole
discretion, and/or this Agreement,
at National IPA’s sole discretion
Due to the high volume of transactions
anticipated on this program, CDW respectfully
requests 15 business days to produce reporting
and payment of any Administrative Fees, and
therefore seeks the following alternative language
to replace existing language:
Supplier shall provide National IPA with an
electronic accounting report monthly, in the
format prescribed by National IPA, summarizing
all Contract Sales for each calendar month. The
Contract Sales reporting format is provided as
Exhibit C (“Contract Sales Report”), attached
hereto and incorporated herein by reference.
Contract Sales Reports for each calendar month
shall be provided by Supplier to National IPA by
the 10th 15th business day of the following
month. . . .
15/ Attachment
D, National IPA
Requirements
for Cooperative
Contract,
Exhibit B, page
12
Supplier shall maintain an
accounting of all purchases made
by Participating Public Agencies
under the Master Agreement.
National IPA, or its designee, in
National IPA’s sole discretion,
reserves the right to compare
Participating Public Agency records
with Contract Sales Reports
submitted by Supplier for a period
of four (4) years from the date
National IPA receives such report.
In addition, National IPA may
engage a third party to conduct an
independent audit of Supplier’s
monthly reports. In the event of
such an audit, Supplier shall
provide all materials reasonably
requested relating to such audit by
National IPA at the location
designated by National IPA. In the
event an underreporting of Contract
Sales and a resulting underpayment
of Administrative Fees is revealed,
CDW•G Seeks the following alternative language
to replace existing language:
Supplier shall maintain an accounting of all
purchases made by Participating Public Agencies
under the Master Agreement. National IPA, or its
designee, in National IPA’s sole discretion,
reserves the right to compare Participating Public
Agency records with Contract Sales Reports
submitted by Supplier for a period of four (4)
years from the date National IPA receives such
report. Auditing is solely for the purpose of
verifying Supplier’s compliance with this
Agreement. The audit must be pursuant to a
signed Supplier’s Confidentiality Agreement. An
audit can be done only once a year and no
auditing can be done for the same time period
more than once. No audit may be conducted for
any period which begins more than twelve
months prior to the date the audit is requested.
Supplier is not required to keep original
documents and copies of relevant documents will
suffice for the purposes of this provision. The
sole right for damages determined by the audit is
TAB 6 - Other Forms—Exceptions & Confidential Information
Exceptions & Confidential Information | 5
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
National IPA will notify the
Supplier in writing. Supplier will
have thirty (30) days from the date
of such notice to resolve the
discrepancy to National IPA’s
reasonable satisfaction, including
payment of any Administrative
Fees due and owing, together with
interest thereon in accordance with
Section 13, and reimbursement of
National IPA’s costs and expenses
related to such audit.
limited to the actual discrepancies. The audit must
be conducted during regular business hours at a
mutually agreeable time and upon reasonable
advanced notice. In addition, National IPA may
engage a third party to conduct an independent
audit of Supplier’s monthly reports. In the event
of such an audit, Supplier shall provide all
materials reasonably requested relating to such
audit by National IPA at the location designated
by National IPA Supplier. In the event an
underreporting of Contract Sales and a resulting
underpayment of Administrative Fees is revealed,
National IPA will notify the Supplier in writing.
Supplier will have thirty (30) days from the date
of such notice to resolve the discrepancy to
National IPA’s reasonable satisfaction, including
payment of any Administrative Fees due and
owing, together with interest thereon in
accordance with Section 13, and reimbursement
of National IPA’s costs and expenses related to
such audit.
16/ Attachment
D, National IPA
Requirements
for Cooperative
Contract,
Exhibit B, page
12
This Agreement, the Master
Agreement and the exhibits
referenced herein supersede any
and all other agreements, either oral
or in writing, between the parties
hereto with respect to the subject
matter hereto and no other
agreement, statement, or promise
relating to the subject matter of this
Agreement which is not contained
or incorporated herein shall be valid
or binding. In the event of any
conflict between the provisions of
this Agreement and the Master
Agreement, as between National
IPA and Supplier, the provisions of
this Agreement shall prevail.
CDW•G Seeks the following alternative language
to replace existing language:
This Agreement, the Master Agreement and the
exhibits referenced herein supersede any and all
other agreements, either oral or in writing,
between the parties hereto with respect to the
subject matter hereto and no other agreement,
statement, or promise relating to the subject
matter of this Agreement which is not contained
or incorporated herein shall be valid or binding.
In the event of any conflict between the
provisions of the CSO (hereinafter defined), this
Agreement, and the Master Agreement, as
between National IPA and Supplier, the
provisions of the documents will control in the
following order: the CSO, this Agreement, and
the Master Agreement shall prevail.
With regard to third party cloud computing and
storage services, the Third Party Cloud
Computing and Storage Services terms, as set
forth in Attachment B shall govern. CDW
Government LLC (“CDW”) acts as a rebiller only
and has no control over the delivery of the cloud
computing and storage services.
10/ Attachment
D, National IPA
WITHOUT LIMITING THE
GENERALITY OF THE
CDW•G Seeks to add the following sentence to
the end of this paragraph: Notwithstanding the
Exceptions & Confidential Information | 6
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
Requirements
for Cooperative
Contract,
Exhibit C, page
16
FOREGOING, THE NATIONAL
IPA PARTIES EXPRESSLY
DISCLAIM ALL EXPRESS OR
IMPLIED REPRESENTATIONS
AND WARRANTIES
REGARDING ANY PRODUCT,
MASTER AGREEMENT AND
GPO CONTRACT. THE
NATIONAL IPA PARTIES
SHALL NOT BE LIABLE IN
ANY WAY FOR ANY SPECIAL,
INCIDENTAL, INDIRECT,
CONSEQUENTIAL,
EXEMPLARY, PUNITIVE, OR
RELIANCE DAMAGES, EVEN IF
THE NATIONAL IPA PARTIES
ARE ADVISED OF THE
POSSIBILITY OF SUCH
DAMAGES. FURTHER, THE
PROCURING PARTY
ACKNOWLEDGES AND
AGREES THAT THE NATIONAL
IPA PARTIES SHALL HAVE NO
LIABILITY FOR ANY ACT OR
OMISSION BY A SUPPLIER OR
OTHER PARTY UNDER A
MASTER AGREEMENT OR GPO
CONTRACT.
foregoing, CDW Government LLC is not a party
to this Agreement nor is it a third -party
beneficiary thereto. Furthermore, it is the express
intent of the National IPA Parties that the
Agreement shall not establish any third party
beneficiaries or third party rights and that the
Agreement shall only benefit the National IPA
Parties (and the Affiliates thereof).
4/ Exhibit 1,
Draft
Agreement, City
of Mesa
Agreement
Pursuant to
Solicitation,
page 25
In the event of any inconsistency
between the terms of the body of
the Agreement, the Exhibits, the
Solicitation, and Response, the
language of the documents will
control in the following order:
1. Agreement (Master
Agreement or City of Mesa
Agreement Pursuant to
Solicitation);
2. Exhibits: a. Mesa Standard
Terms & Conditions (Exhibit C); b.
National IPA Agreement (Exhibit
D); c. Scope of Work (Exhibit A);
d. Other Exhibits not listed above;
3. Solicitation including any
addenda; and
4. Contractor Response
CDW•G Seeks the following alternative language
to replace existing language:
In the event of any inconsistency between the
terms of the body of the Agreement, the Exhibits,
the Solicitation, and Response, the language of
the documents will control in the following order:
1. Contractor Response
2. Agreement (Master Agreement or City of Mesa
Agreement Pursuant to Solicitation);
3. Exhibits: a. Mesa Standard Terms &
Conditions (Exhibit C); b. National IPA
Agreement (Exhibit D); c. Scope of Work
(Exhibit A); d. Other Exhibits not listed above;
4. Solicitation including any addenda; and
8/ Exhibit 1,
Draft
Agreement, City
of Mesa
Agreement
Pursuant to
8. Requirements Contract.
Contractor acknowledges and
agrees the Agreement is a
requirements contract; the
Agreement does not guarantee any
purchases will be made (minimum
CDW•G Seeks to add the following sentence to
the end of this paragraph:
For purposes of this Section, a “reasonable period
of time” shall mean 24-48 hours after Supplier
receives a purchase order.
TAB 6 - Other Forms—Exceptions & Confidential Information
Exceptions & Confidential Information | 7
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
Solicitation,
page 28
or maximum). Orders will only be
placed when the City identifies a
need and issues a purchase order or
a written notice to proceed. The
City reserves the right to cancel
purchase orders or a notice to
proceed within a reasonable period
of time of issuance; any such
cancellation will be in writing.
Should a purchase order or notice
to proceed be canceled, the City
agrees to reimburse Contractor for
any actual and documented costs
incurred by Contractor. The City
will not reimburse Contractor for
any avoidable costs incurred after
receipt of cancellation including,
but not limited to, lost profits,
shipment of product, or
performance of services. The City
reserves the right to purchase
contracted items through other
sources if determined in the best
interests of the City to do so.
9.c.iv/ Exhibit 1,
Draft
Agreement,
Exhibit C, Mesa
Terms &
Conditions,
page 33
The City may, at its sole discretion,
conduct random verification of the
employment records of Contractor
and any subcontractor to ensure
compliance with the Contractor
Immigration Warranty. Contractor
agrees to assist the City in regard to
any random verification performed.
CDW•G Seeks to add the following sentence to
the end of this paragraph: Notwithstanding the
foregoing, any Contract audits must be pursuant
to a signed Contractor’s Confidentiality
Agreement. An audit can be done only once a
year and no auditing can be done for the same
time period more than once. No audit may be
conducted for any period which begins more than
twelve months prior to the date the audit is
requested. Contractor is not required to keep
original documents and copies of relevant
documents will suffice for the purposes of this
provision. The sole right for damages determined
by the audit is limited to the actual discrepancies.
The audit must be conducted during regular
business hours at a mutually agreeable time and
upon reasonable advanced notice.
13/ Exhibit 1,
Draft
Agreement,
Exhibit C, Mesa
Terms &
Conditions,
page 34
AUDITS AND RECORDS.
Contractor must preserve the
records related to this Agreement
for six (6) years after completion of
the Agreement. The City or its
authorized agent reserves the right
to inspect any records related to the
performance of work specified
herein. In addition, the City may
inspect any and all payroll, billing
or other relevant records kept by
CDW•G Seeks to add the additional language
proposed in Section 9.c.iv above to the end of this
paragraph.
Exceptions & Confidential Information | 8
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
Contractor in relation to the
Agreement. Contractor will permit
such inspections and audits during
normal business hours and upon
reasonable notice by the City. The
audit of records may occur at
Contractor’s place of business or at
City offices, as determined by the
City
24/ Exhibit 1,
Draft
Agreement,
Exhibit C, Mesa
Terms &
Conditions,
page 36
INDEMNIFICATION/LIABILITY.
a.To the fullest extent permitted by
law, Contractor agrees to defend,
indemnify, and hold the City, its
officers, agents, and employees,
harmless from and against any and
all third party liabilities, demands,
claims, suits, losses, damages,
causes of action, fines or
judgments, including costs,
attorneys’, witnesses’, and expert
witnesses’ fees, and expenses
incident thereto, relating to, arising
out of, or resulting from: (i) the
services provided by Contractor
personnel under this Agreement;
(ii) any negligent acts, errors,
mistakes or omissions by
Contractor or Contractor personnel;
and (iii) Contractor or Contractor
personnel’s failure to comply with
or fulfill the obligations established
by this Agreement.
b. Contractor will update the City
during the course of the litigation to
timely notify the City of any issues
that may involve the independent
negligence of the City that is not
covered by this indemnification.
c. The City assumes no liability for
actions of Contractor and will not
indemnify or hold Contractor or
any third party harmless for claims
based on this Agreement or use of
Contractor-provided supplies or
services.
Notwithstanding what is stated in this section,
CDWG proposes that the terms and conditions
proposed above in Section 7 / Attachment D,
National IPA Requirements for Cooperative
Contract, Exhibit B, page 10.
25/ Exhibit 1,
Draft
Agreement,
Exhibit C, Mesa
Terms &
Conditions,
page 36
WARRANTY. Contractor
warrants that the services and
materials will conform to the
requirements of the Agreement.
Additionally, Contractor warrants
that all services will be performed
in a good, workman-like and
CDW•G Seeks the following alternative language
to replace existing language:
The City understands that the Contractor is not
the manufacturer of the products purchased by the
City hereunder and the only warranties offered
are those of the manufacturer, not the Contractor
TAB 6 - Other Forms—Exceptions & Confidential Information
Exceptions & Confidential Information | 9
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
professional manner. The City’s
acceptance of service or materials
provided by Contractor will not
relieve Contractor from its
obligations under this warranty. If
any materials or services are of a
substandard or unsatisfactory
manner as determined by the City,
Contractor, at no additional charge
to the City, will provide materials
or redo such services until in
accordance with this Agreement
and to the City’s reasonable
satisfaction.
Unless otherwise agreed,
Contractor warrants that materials
will be new, unused, of most
current manufacture and not
discontinued, will be free of defects
in materials and workmanship, will
be provided in accordance with
manufacturer's standard warranty
for at least one (1) year unless
otherwise specified, and will
perform in accordance with
manufacturer's published
specifications.
or its affiliates. In purchasing the products, the
City is relying on the manufacturer's
specifications only and is not relying on any
statements, specifications, photographs or other
illustrations representing the products that may be
provided by the Contractor or its affiliates. THE
CONTRACTOR AND ITS AFFILIATES
HEREBY EXPRESSLY DISCLAIM ALL
WARRANTIES EITHER EXPRESS OR
IMPLIED, RELATED TO PRODUCTS,
INCLUDING, BUT NOT LIMITED TO, ANY
WARRANTY OF TITLE, ACCURACY,
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, WARRANTY OF
NONINFRINGEMENT, OR ANY WARRANTY
RELATING TO THIRD PARTY SERVICES.
THE DISCLAIMER CONTAINED IN THIS
PARAGRAPH DOES NOT AFFECT THE
TERMS OF ANY MANUFACTURER'S
WARRANTY.
The City expressly waives any claim that it may
have against the Contractor or its affiliates based
on any product liability or infringement or alleged
infringement of any patent, copyright, trade secret
or other intellectual property rights (each a
“Claim”) with respect to any product and also
waives any right to indemnification from the
Contractor or its affiliates against any such Claim
made against the City by a third party. The City
acknowledges that no employee of the Contractor
or its affiliates is authorized to make any
representation or warranty on behalf of the
Contractor or any of its affiliates that is not in this
Contract.
In connection with the products, certain services,
such as extended warranty service by
manufacturers, are sold by the Contractor as a
distributor or sales agent ("Third Party Services").
In the case of Third Party Services, the third party
will be the party responsible for providing the
services to the City and the City will look solely
to the third party for any loss, claims or damages
arising from or related to the provision of such
Third Party Services. The City hereby releases the
Contractor and its affiliates from any and all
claims arising from or relating to the purchase or
provision of any such Third Party Services. Any
amounts, including, but not limited to, taxes,
associated with Third Party Services which may
be collected by the Contractor will be collected
Exceptions & Confidential Information | 10
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
solely in the capacity as an independent sales
agent.
If in connection with the provision of products,
the City desires to have the Contractor provide
installation of custom software images, the City
will be required to execute an Installation
Indemnity Agreement, a form of which is
provided at
http://www.cdw.com/forms/indemnity/app.asp.
32/ Exhibit 1,
Draft
Agreement,
Exhibit C, Mesa
Terms &
Conditions,
page 37
RISK OF LOSS. Contractor agrees
to bear all risks of loss, injury, or
destruction of goods or equipment
incidental to providing these
services and such loss, injury, or
destruction will not release
Contractor from any obligation
hereunder.
CDW•G seeks the following alternate language
for this section: Title to Products and risk of loss
or damage during shipment pass from Contractor
to City upon delivery to the destination specified
on the applicable purchase order (F.O.B.
Destination, freight prepaid and added).
TAB 6 - Other Forms—Exceptions & Confidential Information
Exceptions & Confidential Information | 11
Exceptions
Section/Page Term, Condition, or Specification Exception/Deviation City
Accepts
35/Exhibit 1,
Draft
Agreement,
Exhibit C, Mesa
Terms &
Conditions,
page 37
PROPRIETARY RIGHTS
INDEMNIFICATION. Without
limiting the foregoing, Contractor
will without limitation, at its
expense defend the City against all
claims asserted by any person that
anything provided by Contractor
infringes a patent, copyright, trade
secret or other intellectual property
right and must, without limitation,
pay the costs, damages and
attorneys' fees awarded against the
City in any such action, or pay any
settlement of such action or claim.
Each party agrees to notify the
other promptly of any matters to
which this provision may apply and
to cooperate with each other in
connection with such defense or
settlement. If a preliminary or final
judgment is obtained against the
City’s use or operation of the items
provided by Contractor hereunder
or any part thereof by reason of any
alleged infringement, Contractor
will, at its expense and without
limitation, either: (a) modify the
item so that it becomes non-
infringing; (b) procure for the City
the right to continue to use the item;
(c) substitute for the infringing item
other item(s) having at least
equivalent capability; or (d) refund
to the City an amount equal to the
price paid, less reasonable usage,
from the time of installation
acceptance through cessation of
use, which amount will be
calculated on a useful life not less
than five (5) years, plus any
additional costs the City may incur
to acquire substitute supplies or
services.
The City's sole rights to the work product,
materials and other deliverables to be provided or
created (individually or jointly) in connection
with the services, including but not limited to, all
inventions, discoveries, methods, processes,
formulae, ideas, concepts, techniques, know-how,
data, designs, models, prototypes, works of
authorship, computer programs, proprietary tools,
methods of analysis and other information
(whether or not capable of protection by patent,
copyright, trade secret, confidentiality, or other
proprietary rights) or discovered in the course of
performance of this Contract that are embodied in
such work or materials (‘Work Product”) will be,
upon payment in full, a non-transferable, non-
exclusive, royalty-free license to use such Work
Product solely for the City's internal use. The City
will have no ownership or other property rights
thereto, and the City shall have no right to use any
such Work Product for any other purpose
whatsoever. The City acknowledges that the
Contractor may incorporate intellectual property
created by third parties into the Work Product
(“Third Party Intellectual Property”). The City
agrees that its right to use Work Product
containing Third Party Intellectual Property may
be subject to the rights of third parties and limited
by agreements with such third parties.
Exceptions & Confidential Information | 12
Confidential Information
The following parts of our response are exempt from public disclosure. Subject to applicable
state law, we request that the information detailed below be treated as confidential.
Excemptions from Public Disclousre Confidential Information
Page Lines Reasoning
Tab #2
Pages 23-24
Page #: Requirement #4, p. 23
-24
Starting at “CDW-G’s Supplier”
Page #: p. 23 (Requirement
#4) Ending at “Reporting
Capabilities,” p. 24
Per Arizona Revised Statues § 44-405, the
following information is confidential and
proprietary and it might contain trade secrets
therefore not subject to disclosure in case there
is a request.
GENERAL QUESTIONNAIRE
1.Compliance with Applicable Laws. Respondent complies with Exhibit 1, Draft Agreement, Exhibit
C, Mesa Standard Terms & Conditions, 9. “Compliance with Applicable Laws”? Yes No
2.Delivery. Delivery, as stated in Detailed Specifications, can be met. Yes No
If no, specify number of days for delivery
3.Payment terms. Payment Due (Not less than net 30 days):
Payment Discount of % if invoices are paid within days of receipt.
4.Procurement Card. Does Respondent allow payment of invoices using a Procurement Card?
Yes No (Marking a “no” answer will not disqualify your Response.)
Discount for Procurement Card Purchases? %
5.Cooperative Purchasing. The use of this Agreement as a cooperative purchasing agreement
available to other governmental agencies is described in the Mesa Standard Terms and
Conditions. The use of this Agreement as a cooperative purchasing agreement is subject to
approval by the Respondent as designated below.
6.Does Respondent agree to extend the prices, terms and conditions of the Agreement to other
agencies as specified in the Standard Terms and Conditions?
Yes No (Marking a “no” answer will not disqualify your Response.)
Addenda.
Respondents are responsible for verifying receipt of any addenda issued by checking the City’s website
at www.mesaaz.gov/business/purchasing or the Vendor Self Service portal prior to the Response Due
date and time. Failure to acknowledge any addenda issued may result in a response being deemed non-
responsive. Failure to review addenda does not negate Respondent’s initial offer and holds Respondent
for any changes prior to Response Due date and time.
Acknowledgement of Receipt and Consideration of Addenda (if applicable):
Addenda # 1 2 3 4
V7/14/2015 Required Response Forms – Page 3 of 5 2018011
x
x
30 days
x
ATTACHMENT C
RESPONDENT QUESTIONNAIRE
Respondent Company Name/ DBA: CDW Government LLC
Years in business providing similar services:33 years
Contractor’s License No(s): N/A Type:
(Submit a copy with the Response)
Number of employees at location that would serve under a contract from the Solicitation: N/A
Provide names, contact and telephone numbers of three (3) organizations that have received similar
services from your company. At least one reference should be comparable in size to the City’s
proposed contract.
Firm/Government Agency Name: Kern High School District- Business Services
Contact Person: Sandy Castorena Phone: 661-827-3321
Address: 5801 Sundale Avenue
Bakersfield, CA 93309
Fax:
E-Mail Address: Sandy_Castorena@kernhigh.org
$ Value of Work, Supplies/Services and Dates Provided: CDW•G respects the privacy of our customers
and therefore cannot disclose the value of the work, supplies/services provided.
Dates provided: 2014-today.
Firm/Government Agency Name: Culpeper School District
Contact Person: Maria Weiss Phone: 540-829-2120
Address: 450 Radio Lane
Culpeper, VA 22701-1521
Fax:
E-Mail Address: mweiss@culpeperschools.org
$ Value of Work, Supplies/Services and Dates Provided: CDW•G respects the privacy of our customers
and therefore cannot disclose the value of the work, supplies/services provided.
Dates provided- 2005-today
Firm/Government Agency Name: Los Angeles Superior Court
Contact Person: Rachel Cavazos Phone: 213-633-0136
Address: 111 North Hill Street, RM 105D
Los Angeles, CA 90012-3219
Fax:
E-Mail Address: RCavazos@lacourt.org
$ Value of Work, Supplies/Services and Dates Provided: CDW•G respects the privacy of our customers
and therefore cannot disclose the value of the work, supplies/services provided.
Dates provided- 2005-today
List any other information which may be helpful in determining your qualifications for a potential contract:
75 Tri-State International
Lincolnshire, IL 60069
CDW.com
January 1, 2017
To CDW Government LLC Customers:
CDW Government LLC is your supplier/vendor. CDW Government LLC’s FEIN is 36-4230110. This
is the number displayed on our invoices.
CDW Government LLC is treated as a disregarded entity for federal income tax purposes. The Internal
Revenue Service requires the W-9 to be completed by an entity that is not a disregarded entity for
federal tax purposes. For CDW Government LLC, that entity is the parent corporation, CDW LLC,
FEIN 36-3310735. Consequently, CDW Government LLC’s W-9 lists CDW LLC as the “Name (as
shown on the income tax return)” and the “Business name” as CDW Government LLC.
The address on our W-9, (230 N. Milwaukee Ave. Vernon Hills, IL 60061), is our mailing address
registered with the IRS. CDW Government LLC requests your payments to be mailed to another
address, (75 Remittance Dr, Suite 1515, Chicago, IL 60675). This is merely for payment processing
and is not a CDW Government LLC physical location.
We apologize for any confusion our organizational structure may cause you; however, we have
completed the W-9 as required by the Internal Revenue Service.
Please feel free to contact us at taxteam@cdw.com should you have any questions or require additional
documentation.
Thank you,
CDW Tax Department
City of Mesa Information Technology Solutions and Services
Tab 7
Appendix
CDW Government LLC Page 60 of 61 October 23, 2017
Mark A. Ellis
Work Experience CDW•G
CDW•G Manager, Program Management October 2016 - Present
•Manages a team of 15 people responsible for State & Local, Higher Education and K-12
Contracts
•Responsible for Program Manager deliverables below as well as signature authority on behalf of
the Program Management team
CDW•G Program Manager March 2005 – September 2016
•Manages a contract portfolio and team that includes; Healthcare, Higher Education, K-12 and State & Local
Segments.
•Provides Program Management support for contract vehicles to ensure compliance, minimize risk, and
maximize contract revenue and profitability.
•Manages and develops direct reports to include: Deputy Program Managers and Contract Analyst.
•Responsible for a full range of contracts which face customers and/or partners (E.g., Master Purchase
Agreements, Subcontractor Agreements, Stretch Agreements, and others.)
•Initiates and responds to requests for contract changes, product substitutions and/or technical refreshments.
•Drafts or reviews completed drafts of appropriate amendments and other contract documents throughout the
contract life-cycle.
•Facilitates preliminary dispute resolution and coordinates with the CDW Legal department as necessary, to
maintain customer satisfaction and bring prompt closure to certain contract disputes.
•Takes hands-on, developmental roles in all facets of proposal development, making bid/no-bid
suggestions/determinations.
•Ensured contract deliverables reports are prepared, keeps abreast of contractual terms and conditions.
•Managed contracts to ensure maximum contract revenue and profitability
•Made contract modifications including price reductions, additions, discontinued products, replacements as
well as version changes.
•Ensured price and supply agreements are in place from award through completion.
•Ensured that CDW•G is in compliance with government regulations, as applicable.
CDW•G Proposal Specialist March 2003 – March 2005
•Delegated tasks among account managers, sales managers, systems engineers, field reps,
vendors, service partners etc. throughout the proposal process.
•Analyzed RFPs and document potential gains, liabilities, terms and conditions
•Prepared a written response, articulating company capabilities, thoroughly addressing explicit and
implicit customer needs.
•Crafted professionally written responses to proposal documents that specifically address
customer requirements while positioning CDW•G for success
•Managed proposal schedule to meet deadlines
•Researched the customer to understand their environment, politics, limitations, hot points and
other factors that will translate to a response that wins
•Reviewed and flags Proposal Documents for opportunities, liabilities, terms and conditions
•Reviewed responses for compliance, accuracy, content and impact to business; participates in
review sessions with teammates to ensure the integrity of all documents and solutions
•Oversaw completion of pricing and non-cost items in the cost proposal, such as representations
and certifications
CDW•G Account Manager October 2001 – March 2003
•Handled and grew account portfolio that included all SLED customers in CDW•G Ohio Valley
•Served as lead Account Manager for Warren County, Ohio a $1.7M account per year
Education Indiana University - Bloomington
Bachelor of Arts – History
Minor – Business
Major Projects
CDW Emerging Leaders Program Participant October 2015 – July 2016
• Participated and won the 2015-2016 Emerging Leaders Program with my team where we covered
how we can better serve our CDW customers by providing a better experience with DCS
Services.
• Worked with 4 other people, all in different locations collaborating on our goal of delivering a
presentation to CDW’s Executives on our final solution.
Patrick T. O’Brien
Education University of Illinois 1990-1995
Bachelor of Science – Sports Management
Florida Gulf Coast University 1997
Secondary Education Mathematics Accreditation
Work Experience CDW•G Vernon Hills, IL 2001-Present
Field Sales Manager, Government 2014-Present
•Responsible for customer relationships, territory strategy, partner
alignment, and Coworker Development for all State and Local Field
Sellers in Eastern US.
•Assist in developing short- and long-term performance goals, strategic
direction, and business initiatives of our East State and Local Sales
Team.
Regional Sales Manager, Government 2007-2014
•Driving force in successful awards to CDW•G of several state contracts
including Ohio, Florida, and California.
•Manage a team of State and Local account managers in the Pacific
region
•Responsible for Government sales across all technologies in the region
•Work with account managers to ensure customers are being properly
serviced
Strategic Accounts Sales Manager, Healthcare 2006-2007
•Founding member of CDW Healthcare Division
•Lead Subject Matter Expert for contract proposal resulting in then
largest contract in company history
•Responsible for developing, coaching, and supervising National Field
and Inside Sales Staff
Sales Manager, Education 2004-2006
•Driving force in regionalization of Education sales team.
•Consistently managed highest percent of goal sales team in the
division.
Account Manager, Government & Education 2001-2004
•Assisted in the development of new Account Managers
•Focused on helping customers with their technology purchases
•Focused on building relationships with customers to ensure they met
their technology goals
•Developed new relationships within existing customers to bring them
the value and benefits of CDW
Last Revised: 03/26/2010
CDW PRODUCT RETURN POLICY
Seller offers a 30-day return policy on most products sold. Manufacturer
restrictions apply to certain merchandise, as detailed below and as updated from
time to time. Customer may obtain additional details and any applicable updates
from the dedicated Seller account manager and may obtain manufacturer contact
information by contacting CDW Customer Relations, which may be reached by
calling 866.SVC.4CDW or by emailing returns@cdw.com.
1.Return Restrictions.
•Defective Product Returns. Customer may return most defective Products
directly to Seller within fifteen (15) days of invoice date and receive, at
Seller’s option, credit, replacement, exchange, or repair. After fifteen (15)
days, only the manufacturer warranty applies.
•Non-Defective Product Returns. Customer may return most non-defective
Products directly to Seller within thirty (30) days of invoice date and
receive, at Customer’s option, credit or exchange, except that an automatic
Seller restocking charge will reduce the value of any such credit or exchange
by a minimum of fifteen percent (15%).
•Restricted, Repair-Only Returns. Certain Products can only be returned for
repair—not for exchange, replacement or credit—based on current
manufacturer requirements. Such Products should be returned to Seller,
shipped directly to the manufacturer, or taken to an authorized service center
in Customer’s vicinity. More information may be provided by the dedicated
Seller account manager or by CDW Customer Relations.
•Restricted, Manufacturer-Only Assistance. Certain Products cannot be
returned to Seller for any reason—without exception—and Customer must
contact the manufacturer directly for any needed assistance. More
information may be provided by the dedicated Seller account manager or by
CDW Customer Relations.
•Special Orders. Products that are specially ordered may be non-returnable or
may have unique return restrictions provided at the time of sale. More
information may be provided by the dedicated Seller account manager or by
CDW Customer Relations.
Last Revised: 03/26/2010
•Return of Software or DVDs. Seller offers refunds only for unopened,
undamaged software and DVD movies that are returned within 30 days of
invoice date. Seller offers only replacement for software products and DVD
movies that either: (i) are defective but are returned within thirty (30) days of
invoice date; or (ii) are unopened and undamaged, but are returned more
than 30 days after invoice date; such replaceable merchandise may be
exchanged only for the same software or DVD movie title. Multiple
software licenses may be returned for refund or exchange only (i) if
specifically authorized in advance by the manufacturer; and (ii) if returned
within thirty (30) days of invoice date.
2.Customer Shipment of Returned Merchandise.
•Return Merchandise Authorization (RMA) Number. No returns of any type
will be accepted by Seller unless accompanied by a unique RMA number,
which Customer may obtain by providing the following information to
CDW Customer Relations: customer name, applicable invoice number,
product serial number, and details of Customer’s issue with the product.
Customer has five (5) days to return a Product after the applicable RMA is
issued. CDW reserves the right to refuse any UNAUTHORIZED returns:
those that occur after the five (5) day period or those involving Products that
are unaccompanied by valid RMA’s.
•Returned Products Must Be Complete. All Products MUST BE returned one
hundred percent (100%) complete, including all original boxes, packing
materials, manuals, blank warranty cards, and other accessories provided by
the manufacturer. CDW reserves the right to refuse the return of incomplete
Products. In addition, CDW will charge a minimum fifteen percent (15%)
restocking fee for returns that are accepted.
•Responsibility for Shipping Costs. Customer is responsible for the cost of
shipping returned items; Seller is responsible for the cost of shipping
replacements or exchanges of returned items and will match Customer’s
shipping method.
•Customer Shipping Insurance. Customer is strongly advised to purchase full
insurance to cover loss and damage in transit for shipments of returned items
and to use a carrier and shipping method that provide proof of delivery.
Seller is not responsible for loss during such shipment.
Last Revised: 03/26/2010
3. Merchandise Damaged in Transit.
• Refusal/Receipt of Damaged Products. If a package containing items
purchased from Seller arrives at Customer’s address DAMAGED, Customer
should REFUSE to accept delivery from the carrier. If Customer does accept
delivery of such a package, Customer must: (i) note the damage on the
carrier's delivery record so that Seller may file a claim; (ii) save, as is, the
merchandise AND the original box and packaging it arrived in; and (iii)
promptly notify Seller either by calling CDW Customer Relations or by
contacting the Seller account manager to arrange for carrier’s inspection and
pickup of the damaged merchandise. If Customer does not so note the
damage and save the received merchandise and does not so notify Seller
within fifteen (15) days of delivery acceptance, Customer will be deemed to
have accepted the merchandise as if it had arrived undamaged, and Seller’s
regular return policy, as described in sections 1 and 2 above, and all current
manufacturer warranties and restrictions will apply.
4. Credits
Any credit issued by Seller to Customer under this return policy must be
used within two (2) years from the date that the credit was issued and may
only be used for future purchases of Product and/or Services. Any credit or
portion thereof not used within the two (2) year period will automatically
expire.
City of Mesa Information Technology Solutions and Services
CDW Government LLC Page 61 of 61 October 23, 2017