Agenda 09/23/2008 Item #16D 3Item # 16D3
September 23, 2008
Page 1 of 34
EXECUTIVE SUMMARY
Recommendation for the Board of County Commissioners to accept the Library Long
Range and Technology Plans and the current year Action Plan and authorize the
Chairman to sign the FY 2008 -2009 State Aid to Libraries Grant Application permitting
the Collier County Public Library to apply for State Aid to Libraries.
OBJECTIVE: Obtain acceptance of the Library Long Range and Technology Plans and current
year action plan and signature of the Chairman of the Board of County Commissioners on the
attached "FY 2008 -2009 State Aid to Libraries Grant Application ".
CONSIDERATIONS: Collier County Public Library qualifies for State Aid to Libraries under
Chapter 257 of the Florida Statutes. The Florida Department of State, Division of Library and
Information Services administers this program. The Application, Long Range Plan, Technology
Plan and the current year action plan are requirements to receive the Sate funding. The Board has
approved submission of the Application for State Aid and associated contracts and documents
for over two decades. State Aid for FY 2009 was anticipated in the County's FY 2009 budget as
Library Grant Fund (129) revenue.
State Aid is available to Florida public library systems that qualify as a result of meeting
minimum requirements as stipulated in Chapter 257, Fla. Star. and Chapter 1B -2, Florida
Administrative Code. The grant amount is calculated by means of a formula that considers: (1)
the amount of local fonds appropriated for the Library adjusted by a factor based upon the
amount of revenue one mill levy in the jurisdiction would generate, (2) the number of library
systems in Florida that qualify in a given year, and (3) the total amount made available by the
State Legislature to improve library services within the State, and is intended to supplement,
rather than replace, local effort towards that end.
State Aid may not be used to fund capital construction. It may be used for operating purposes,
materials and equipment.
FISCAL IMPACT: State Aid was included as anticipated revenue (estimated $300,000) in the
FY 2009 Library Grant Fund (129). The actual amount likely to be received may be more or
less. A budget amendment will be prepared to authorize the expenditure of the difference once a
final figure is available. Funds that result from this particular application will not arrive until FY
2008 -2009.
GROWTH MANAGEMENT IMPACT: None.
LEGAL IMPACT: The County Attorney's Office has reviewed and approved the documents
for legal sufficiency, enabling signature by the Board of County Commissioners. — CMG
RECOMMENDATION: Staff recommends that the Board of County Commissioners accept the
Library Long Range and Technology Plans and the current year action plan, and authorize the
Chairman to sign the application for State Aid, and approve submission to Florida Department of
State, Division of Library and Information Services.
Prepared by: Marilyn Matthes, Director
Item # 16D3
September 23, 2008
Page 2 of 34
Recommendation to accept the Library Long Range and Technology Plans and the current year
Action Plan and authorize the Chairman to sign the FY 2008 -2009 State Aid to Libraries Grant
Application permitting the Collier County Public Library to apply for State Aid to Libraries.
Prepared By:
Department Date
Library 8/20/2008 4:06:06 PM
Approved By:
Department Approval
Public Services Approved
Date
9/9/2008 10:58 AM
Approved By:
Department Approval Date
County Attorney Approved 9/9/2008 1:58 PM
Approved By:
Department Approval Date
Grants Approved 9/11/2008 8:44 AM
Approved By:
Department Approval Date
Office of
Management Approved 9/11/2008 5:49 PM
and Budget
Approved By:
Department Approval Date
County
Manager's Office Approved 9/13/2008 11:35 AM
ATTACHMENTS:
Item # 16D3
September 23, 2008
Page 3 of 34
Name: Description: Type:
❑ StateAid08esumareen dog Esum Executive Summary
D grant agreement08 odf Grant Agreement Agreement
❑ State Aid SA -1 form Financial Report Backup Material
financemdf
❑ LRP - 08 odf Long Range Plan Backup Material
Item # 16D3
September 23, 2008
Page 4 of 34
Florida Department of State, Division of Library and Information Services
STATE AID TO LIBRARIES GRANT AGREEMENT
The Applicant (Grantee)
Governing body for
hereby makes application and certifies eligibility for receipt of grants authorized under
Chapter 257, Florida Statutes and guidelines for the State Aid to Libraries Grant Program.
I. The Grantee agrees to:
a. Expend all grant funds awarded and perform all acts in connection with this
agreement in full compliance with the terms and conditions of Chapter 257, Florida
Statutes, and guidelines for the State Aid to Libraries Grant Program. Funds will
not be used for lobbying the legislature, the judicial branch, or any state agency.
b. Provide the Division of Library and Information Services (DIVISION) with statistical,
narrative, financial, and other reports as requested.
c. Not discriminate against any employee employed in the performance of this
agreement, or against any applicant for employment because of race, color,
religion, gender, national origin, age, handicap, or marital status. The Grantee
shall insert a similar provision in all subcontracts for services by this agreement.
d. Retain all records for a period of 5 years from the date of submission of the final
project report. If any litigation, claim, negotiation, audit, or other action involving
the records has been started before the expiration of the 5 year period, the
records shall be retained until completion of the action and resolution of all issues
which arise from it, or until the end of the regular 5 year period, whichever is
later.
e. In the event that the Grantee expends a total amount of state financial assistance
equal to or in excess of $500,000 in any fiscal year of such grantee, the Grantee
must have a State single or project - specific audit for such fiscal year in
accordance with Section 215.97, Florida Statutes; applicable rules of the
Department of Financial Services; and Chapters 10.550 (local governmental
entities) or 10.650 (nonprofit and for -profit organizations), Rules of the Auditor
General. In determining the state financial assistance expended in its fiscal year,
the Grantee shall consider all sources of state financial assistance, including
state financial assistance received from the Department of State, other state
agencies, and other nonstate entities. State financial assistance does not
include Federal direct or pass- through awards and resources received by a
nonstate entity for Federal program matching requirements.
Pape 1 of 5
Item # 16D3
September 23, 2008
Page 5 of 34
In connection with the audit requirements addressed in part e., paragraph 1, the
Grantee shall ensure that the audit complies with the requirements of Section 2
15.97(8), Florida Statutes. This includes submission of a financial reporting
package as defined by Section 215.97(2), Florida Statutes, and Chapters 10.550
(local governmental entities) or 10.650 (nonprofit and for -profit organizations),
Rules of the Auditor General.
If the Grantee expends less than $500,000 in state financial assistance in its
fiscal year, an audit conducted in accordance with the provisions of Section
215.97, Florida Statutes, is not required. In the event that the grantee expends
less than $500,000 in state financial assistance in its fiscal year and elects to have
an audit conducted in accordance with the provisions of Section 215.97, Florida
Statutes, the cost of the audit must be paid from the nonstate entity's resources
(i.e., the cost of such an audit must be paid from the grantee's resources
obtained from other than State entities).
Information related to the requirements of Section 215.97, Florida Statutes, (the
Florida Single Audit Act) and related documents may be found at
www.fsaa.state.fl.us.
Copies of financial reporting packages required by this agreement shall be
submitted by or on behalf of the Grantee directly to each of the following:
A. The Department of State at the following addresses:
Department of State
Grants Office
Division of Library and Information Services
R. A. Gray Building, 2nd Floor
500 South Bronough Street
Tallahassee, FL 32399 -0250
B. The Auditor General's Office at the following address:
Auditor General's Office
Room 401, Pepper Building
111 West Madison Street
Tallahassee, Florida 32399 -1450
f. Identify an individual or position with the authority to make minor modifications to
the application, if necessary, prior to execution of the agreement.
II. The DIVISION agrees to:
a. Provide a grant in accordance with the terms of this agreement in consideration of
the Grantee's performance hereinunder, and contingent upon an annual
appropriation by the Legislature. In the event that the state funds on which this
agreement is dependent are withdrawn, this agreement is terminated and the
DIVISION has no further liability to the Grantee beyond that already incurred by
Pepe 2 of 5
Item # 16D3
September 23, 2008
Page 6 of 34
the termination date. In the event of a state revenue shortfall, Operating Grants
shall be reduced in accordance with Section 257.195, Florida Statutes.
b. Notify the grantee of the grant award after review and approval of required
documents. The grant amount shall be calculated in accordance with Chapter
257, Florida Statutes and guidelines for the State Aid to Libraries Grant Program.
c. Distribute grant funds in two payments. The first payment will be requested by the
DIVISION from the Comptroller upon execution of the agreement. The remaining
payment will be made by June 30.
III. The Grantee and the DIVISION mutually agree that:
a. This instrument embodies the whole agreement of the parties. There are no
provisions, terms, conditions, or obligations other than those contained herein; and
this agreement shall supersede all previous communications, representation, or
agreements either verbal or written, between the parties. No amendment shall be
effective unless reduced in writing and signed by the parties.
b. The agreement is executed and entered into in the State of Florida, and shall be
construed, performed, and enforced in all respects in accordance with the laws
and rules of the State of Florida. Each party shall perform its obligations
hereunder in accordance with the terms and conditions of this agreement.
c. If any term or provision of the agreement is found to be illegal and unenforceable,
the remainder of the agreement shall remain in full force and effect and such term
or provision shall be deemed stricken.
d. No delay or omission to exercise any right, power, or remedy accruing to either
party upon breach or default by either party under this Agreement shall impair any
such right, power, or remedy of either party; nor shall such delay or omission be
construed as a waiver of any such breach or default, or any similar breach or
default.
e. The DIVISION shall unilaterally cancel this agreement If the Grantee refuses to
allow public access to all documents or other materials subject to the provisions of
Chapter 119, Florida Statutes.
f. Unless authorized by law and agreed to in writing by the DIVISION, the DIVISION
shall not be liable to pay attorney fees, interest, or cost of collection.
g. The DIVISION shall not assume any liability for the acts, omissions to act or
negligence of the Grantee, its agents, servants or employees; nor shall the
Grantee exclude liability for its own acts, omissions to act or negligence to the
DIVISION. In addition, the Grantee hereby agrees to be responsible for any injury
or property damage resulting from any activities conducted by the Grantee.
h. The Grantee, other than a Grantee which is the State or agency or subdivision of
the State, agrees to indemnify and hold the DIVISION harmless from and against
any and all claims or demands for damages of any nature, including but not limited
to personal injury, death, or damage to property, arising out of any activities
Page 3 of 5
Item # 16D3
September 23, 2008
Page 7 of 34
performed under this agreement and shall investigate all claims at its own
expense.
i. Neither the State nor any agency or subdivision of the State waives any defense of
sovereign immunity, or increases the limits of its liability, upon entering into a
contractual relationship.
j. The Grantee, its officers, agents, and employees, in performance of this
agreement, shall act in the capacity of an independent contractor and not as an
officer, employee or agent of the DIVISION. Under this agreement, Grantee is not
entitled to accrue any benefits of state employment, including retirement benefits
and any other rights or privileges connected with employment in the State Career
Service. Grantee agrees to take such steps as may be necessary to ensure that
each subcontractor of the Grantee will be deemed to be an independent contractor
and will not be considered or permitted to be an agent, servant, joint venturer, or
partner of the DIVISION.
k. The Grantee shall not assign, sublicense, nor otherwise transfer its rights, duties,
or obligations under this agreement without the prior written consent of the
DIVISION, whose consent shall not unreasonably be withheld. The agreement
transferee must demonstrate compliance with the requirements of the program. If
the DIVISION approves a transfer of the Grantee's obligations, the Grantee
remains responsible for all work performed and all expenses incurred in
connection with the Agreement. In the event the Legislature transfers the rights,
duties, or obligations of the Department to another governmental entity pursuant to
section 20.60, Florida Statutes, or otherwise, the rights, duties, and obligations
under this agreement shall also be transferred to the successor government entity
as if it were an original party to the agreement.
1. This agreement shall bind the successors, assigns and legal representatives of the
Grantee and of any legal entity that succeeds to the obligation of the DIVISION.
m. This agreement shall be terminated by the DIVISION because of failure of the
Grantee to fulfill its obligations under the agreement in a timely and satisfactory
manner unless the Grantee demonstrates good cause as to why it cannot fulfill its
obligations. Satisfaction of obligations. by Grantee shall be determined by the
DIVISION, based on the terms and conditions imposed on the Grantee in
paragraphs I and III of this agreement and guidelines for the State Aid to Libraries
Grant Program. The DIVISION shall provide Grantee a written notice of default
letter. Grantee shall have 15 calendar days to cure the default. If the default is not
cured by Grantee within the stated period, the DIVISION shall terminate this
agreement, unless the Grantee demonstrates good cause as to why it cannot cure
the default within the prescribed time period. For purposes of this agreement,
"good cause" is defined as circumstances beyond the Grantee's control. Notice
shall be sufficient if it is delivered to the party personally or mailed to its specified
address. In the event of termination of this agreement, the Grantee will be
compensated for any work satisfactorily completed prior to notification of
termination.
Page 4 of 5
Item # 16D3
September 23, 2008
Page 8 of 34
n. Unless there is a change of address, any notice required by this agreement shall
be delivered to the Division of Library and Information Services, 500 South
Bronough Street, Tallahassee, Florida 32399 -0250, for the State and, for the
Grantee, to its single library administrative unit. In the event of a change of
address, it is the obligation of the moving party to notify the other party in writing of
the change of address.
IV. The term of this agreement will commence on the date of execution of the grant
agreement.
THE APPLICANT /GRANTEE
BOARD OF COUNTY COMMISSIONERS,
COLLIER COUNTY, FLORIDA
By:
Tom Henning, Chairman
ATTEST:
DWIGHT E. BROCK, Clerk
By:
Deputy Clerk
Approved as to form and legal sufficiency:
C _Q(. --M Ol�ir� 2
Scott R. Teach °
Deputy County Attorney
11�. 4171 /b3LOM
Florida Department of State
Division of Library and Information Services
Name
Date
Witness
Date
Pape 5 of 5
Item # 16D3
September 23, 2008
Page 9 of 34
FLORIDA DEPARTMENT OF STATE
DIVISION OF LIBRARY AND INFORMATION SERVICES
FY2008 -2009 STATE AID TO LIBRARIES GRANT APPLICATION
File by October 1, 2008 RECEIVED
SEP 03 2008
Check One: XX Single County Library FINANCE
Municipal Library
County Participating in a Multicounty Library
The
of library governing
governing body for the Collier County Public Library
(name of county or municipal library)
Complete either Section 1A or 1 B as applicable.
1A Certification of Local Operating Expenditures
We hereby certify that the following total funds from local sources were expended
centrally during the fiscal year beginning October 1, 2006 and ending
September 30, 2007 for the operation and maintenance of a library under the
provisions outlined in Chapter 257.14 - 257.25, Florida Statutes, and guidelines for
the State Aid to Libraries Grant Program.
We further certify that the amount listed below does not include funds received from
the federal government; funds received from state government; or funds used for
purchase or construction of a library building or library quarters. Such funds are not
eligible to be used as local match for State Aid applications under Chapter 257,
Florida Statutes, and guidelines for the State Aid to Libraries Grant Program.
Total local funds expended centrally by the library for the operation and
maintenance of a library between October 1, 2006 and September 30, 2007.
$ 8.813.177.64
Form #DLIS /SA01 page 1 of 3
Effective 12 -28 -2003
Item # 16D3
September 23, 2008
Page 10 of 34
Library Name: Collier County Public Library
1B Certification of Local Operating Appropriations
(Complete this section oniv if the applicant is a newly established public library in the first two years
of operation.)
We hereby certify that the following total funds from local sources are appropriated
to be expended centrally during the fiscal year beginning October 1, 2008 and
ending September 30, 2009 for the operation and maintenance of a library under
the provisions outlined in Chapter 257.14 - 257.25, Florida Statutes, and guidelines
for the State Aid to Libraries Grant Program.
We further certify that the amount listed below does not include funds received from
the federal government; funds received from state government; or funds used for
purchase or construction of a library building or library quarters. Such funds are not
eligible to be used as local match for State Aid applications under Chapter 257,
Florida Statutes, and guidelines for the State Aid to Libraries Grant Program.
Total local funds appropriated to be expended centrally by the library for the
operation and maintenance of a library between October 1, 2008 and
September 30, 2009.
MICRITAOJNZ * 1
! 1
Crystal Kinzel
Typed Name
9 -3 -08
Data
*Signing for dollar amounts only as
spent not program compliance.
Form #DLIS /SA01
Effective 12 -28 -2003
Ma.« IM J Mink -his
Typed
� -d- --0 8'
Date
page 2 of 3
Item # 16D3
September 23, 2008
Page 11 of 34
FLORIDA DEPARTMENT OF STATE
DIVISION OF LIBRARY AND INFORMATION SERVICES
EXPENDITURE OR APPROPRIATION REPORT
Library Name: Collier County Public Library
II. Check Applicable
XX Expenditure Report - October 1, 2006 - September 30, 2007
_ Appropriation Report - October 1, 2008 - September 30, 2009
(Provide appropriation only if the applicant is a newly established public library in the
first two years of operation.)
EXPENDITURE/
FUNDING OR REVENUE SOURCES:
TOTAL
APPROPRIATION
CATEGORY
(Fixed, including
LOCAL
STATE
FEDERAL
OTHER
purchase or
construction of a
4,307,420.17
10 Personal
n/a
10,803.29
4,318,223.46
library building or
Services
5,989,698.86
n/a
n/a
n/a
5,989,698.86
30 Operating
Expenses
1,102,817.95
296,781.51
We
1,410.59
1,401,010.05
60 Capital Outlay
(Non- Fixed)
1,720,660.83
88,693.81
n/a
n/a
1,809,354.64
Other
n/a
We
n/a
n/a
n/a
Total for the
operation &
8,813,177.64
385,475.32
n/a
1,410.59
$9,200,063.55
maintenance of the
library
(Rewid fills
amount on page 1)
Form #DLIS /SA01 page 3 of 3
Effective 12 -28 -2003
.
60 Capital Outlay
(Fixed, including
purchase or
construction of a
4,307,420.17
n/a
n/a
10,803.29
4,318,223.46
library building or
quarters)
Form #DLIS /SA01 page 3 of 3
Effective 12 -28 -2003
Item # 161D3
September 23, 2008
Page 12 of 34
COLLIER COUNTY PUBLIC LIBRARY
Long Range Plan
2006 - 2011*
Technology Long Range Plan
2008 - 2011
Page 13
Current Year Action Plan - 2009
Page 12
September 2008
"Long Range Plan has not been updated since 20106.
my the Technology LRP and Current Year Action Plans are updated awwalll.
INTRODUCTION
Item # 16D3
September 23, 2008
Page 13 of 34
The Collier County Public Library is required by the State Library of Florida to develop and update
a planning document that clearly delineates the Library's role in Collier County. This long -range plan
needs to be updated on an annual basis, and is to include the long -range plans for services, facilities
and technology. It also includes the'current year action plan' that emphasizes projects for FY06.
The Long -Range Plan for Technology is also required in order for the Library to receive Federal E-
Rate funds.
The following document has been developed to meet these requirements and to provide basic
planning information and guidance for Collier County Public Library.
Collier County Public Ubrary Long RaW and Techwlagy Plan • September ZO08
Item # 16D3
September 23, 2008
Page 14 of 34
MISSION STATEMENT
The Collier County Public Library will systematically collect, organize and disseminate in a timely and
cost effective manner, a select collection of print and non -print materials, and services for the
informational, educational, recreational and cultural needs of the residents of Collier County.
Additionally, the Collier County Public Library will provide courteous, knowledgeable and effective
customer service in meeting the informational, educational and recreational needs of our community
that exceeds expectations.
II. BACKGROUND INFORMATION
The Library Advisory Board and the Board of County Commissioners approved the last Lang Range
Plan, in 2005. Annually, they have also approved the Current Year Action Plans to maintain the
plan.
Also approved as part of the Long Range Plan, was the concept of Regional Lkrwies for Collier
County. Regional Library Services Centers 'were intended to provide a wider range of library
coverage to a heavily populated area or to clustered geographical areas within a fast growing or
changing population base. The idea was to replace the need for several dependent neighborhood
branches with one independent Regional Library Service Center, thus reducing the system's overall
operating costs." In the standard American model, a neighborhood branch should provide 0.6 square
feet of space per capita for the identified population, have a service area not exceed a 3 mile
radius, and be staffed by 1 professional for each 10,000 people served, with 3 non professional
positions supporting the professional slot. The branch should own 2 books per capita and provide 6
day service. While this definition is somewhat static, it has been the basic model used by the
Library profession for the past 15 years. It has for much of the country been efficient, effective
and highly useful in creating a network of public Libraries which are unrivaled in the world.' (CCPL,
Lorrg Range Plan 1996: The Role of Regional Libraries in a Developing System, p. 22)
'Using standards for full service Library centers advocated by Joseph Wheeler and Herbert
Goldhor in their work 'Practical Administration of Public Libraries, the Kansas City Libraries
developed the following standards for its Regional Libraries:'
Population of Service Area
40- 70,000
Service Area
5 mile radius
Location
Heavy traffic area orlarge grocery stores
Size
15,000 - 25,000 square feet
Hours
Minimum of 69 hours per week
Parking
100 spaces
Collier County Public Library Long Raige and Technology Phi • September 20108
F___
Item # 16D3
September 23, 2008
Page 15 of 34
Collection Size
50,000 - 75,000 volumes
Seating capacity
125 - 150 seats
Staf f ing
1 4 rofessionals, 12 non- rofessionals
(Collier County public Library, Long Range Plat! 1996: The Role of Regional uarar, in a Lieveiapmg
System, p. 23) ,
Also as part of this Long Range Plan, the Library Advisory Board and the Library Director described
Collier County Public Library as a three - tiered system. The first tier is the Central facility, or the
Headquarters Library. It is maintained and modernized, and functions as the reference center and
as a repository for the Library system. The second tier is composed of two Regional Centers, one in
the northern part of the county and the other in the southern part of the county. Each regional
center would be large enough to handle the growing populations in these areas, yet would have 25% -
30% less staff than several neighborhood branch libraries. And the third tier is composed of the
neighborhood and community branches of Vanderbilt Beach, Estates, Golden sate, Everglades City,
Marco Island, East Naples and Immokalee Branch Libraries. These neighborhood facilities will
remain stable, but no new neighborhood libraries will be constructed. When the South Regional
opens, the East Naples Branch could be moved or eliminated, depending on population growth in that
part of the County.
Since the LRP was adopted in 1996, the North Regional Library was built on Airport - Pulling Road and
Orange Blossom Drive. The Board of County Commissioners designated it as the Headquarters
Library, transforming the former Headquarters Library on Central Avenue into Naples Regional.
Circulation of the new Headquarters Library has exceeded all expectations, and surpasses each
month the circulation of the Naples Branch.
In FY2006, construction planning discussions led the Library to conclude that we need a slightly
different structural model than the three - tiered system discussed above. A two - tiered system
seems more logical for Collier County and would consist of regional and neighborhood libraries.
Regional libraries vary in size from 30,000 square feet to 80,000 square feet. A Librarian, with
Masters of Library Science degree, supervises each regional library, including the Childress,
Circulation and Reference departments. A sufficient number of support .staff members are
assigned in order to provide appropriate service to the region for a total of 60-64 hours, 6 -7 days a
week. At no time will a regional library be staffed with less than 4 staff members. A regional
library may or may not be open on Sundays.
Regional libraries contain large materials collections and provide some area of specialization not
found in neighborhood branches.
These are the current and planned regional libraries:
a. Headquarters Ubrary(42,000sq. ft.)
i. Includes Library Administration
ii. Includes centralized materials purchasing and processing
iii. Large enough for growing populations within 5 - 10 miles
iv. 25 - 30% fewer staff than 3 neighborhood libraries
Collier County Public Library Long Range and Techno*y Plan • September 2008
Item # 161D3
September 23, 2008
Page 16 of 34
b. Naples Branch (35,800sq. ft.)
i. Large enough for growing populations within 5 - 10 miles
ii. 25 - 30% fewer staff than 3 neighborhood libraries
iii. Provides system repository for library system
1. Shelving to house'kat copies' and less popular but needed research
materials
iv. Functions as the main Reference Center for the system
1. Has larger print Reference collection than other regionals
v. Location of Genealogy Collection
c. South Regional Library (Construction estimate of 30,000 sq. ft.)
i. Large enough for growing populations within 5 - 10 miles
ii. 25 - 30% fewer staff than 3 neighborhood libraries
iii. Site of largest meeting /multi - purpose room, to hold 250 people
iv. Site has potential to double size of the library
d Orange Tree Regional Library (Planning estimate of initial building size of 30,000sq. ft)
i. Large enough for growing populations within 5 - 10miles
ii. 25 - 30% fewer staff than 3 neighborhood libraries
iii. Unknown specialization —to be designated in the future
e. Immokalee Regional Library (Planning estimate of fins /size of 33,0005q. ft.)
i. Large enough for growing populations within 5 - 10 miles
ii. 25 - 30% fewer staff than 3 neighborhood libraries
iii. Unknown specialization —to be designated in the future
Neighborhood libraries vary in size from 10,000 square feet to 29,000 square feet. A Librarian,
with Masters of Library Science degree, supervises each branch library. The assistant manager of
each facility is the Childrens Librarian or upper level clerical employee. A sufficient number of
support staff members are assigned in order to provide appropriate service to the neighborhood
for a total of 60 hours, 6 days a week At no time will a branch be staffed with less than 2 staff
members, with 3 staff members preferred.
These are the current and anticipated neighborhood libraries:
a. Vanderbilt Beach (7000sq. ft.)
i. Is landlocked. Cannot be expanded beyond current 7,000 sq. ft.
b. Estates (11,182 sq. ft)
i. Can be expanded to an estimated 21,000 sq. ft. No timeline yet determined.
c. Golden Gate( 17, 000sq. ft. inconstructionpArwing67,000sq. ft. existing building.)
i. Is landlocked. Cannot be expanded beyond current building plans to 24,000
sq. ft., within 2 buildings. (Replacement of existing building with an addition
to the 17,000 sq. ft. building is. desired.)
d. Everglades City (900sq, ft.)
Collier County Public Library Long Range and Technology Plan • 5epfember 2008
Item # 16D3
September 23, 2008
Page 17 of 34
i. Needs to increase from 900 sq. ft. to approximately 3 -5,000 sq. ft., due to
its distance from any other branch library.
e. Marco Island (1Z,345 sq. ft. with 4,000 sq. ft. meeting room p/armed)
i. Will be landlocked after current meeting room addition is completed.
ii. Will be approximately 16,000 sq. ft.
f. East Naples (6,600sq. ft.)
i. Building is landlocked at 6,600 sq. ft. Consideration will be given to either
moving to another location or closing this facility after the South Regional
Library is built.
g. Immokolee (8,000sq. ft.)
i, Building will need to be expanded to 33,000 sq. ft. and converted to a
regional library in order to provide service for future population growth in
Immokolee. The library will need to work with both the Health Department
and the Parks 6 Recreation Department to plan adequate parking for this
size of building and the entire site.
ii. Consideration can also be given to locating a shared library in southern
Hendry County. An interlocal agreement would be needed.
h. Fiddlers Creek (suggested of SO,000sq. ft.)
i. 3.6 -acre lot is being donated by developer. Lot could be sold to build in
another, more appropriate location.
current State of the Library:
Materials circulation has threatened to surpass the 3 million mark for several years. Both planned
and unanticipated closings have kept circulation relatively stagnant. These closings have included
interior renovation projects, automation migration, and hurricane closings. The Everglades City
Branch closed for approximately 7 months after Hurricane Wilma came through. We anticipate
again hovering around the 3 million item mark again in FY2006.
Library funding comes from local property taxes, impact fees paid by new construction, State Aid
to Libraries, occasional Library Services and Technology grants, E -rote reimbursements for
technology expenditures, Friends of the Library donations, and gifts from individuals. The Library
competes with other county government agencies for funding, but has enjoyed strong support of
County Administration and the Board of County Commissioners for the last 10 -15 years.
The Library participates in the Southwest Florida Library Network (SWFLN), taking advantage of
the many continuing educational programs offered. Reciprocal borrowing agreements enable Collier
residents to use libraries in other parts of Southwest Florida that they would normally have to pay
to use. The 'Anywhere Anytime Library, through SWFLN and the Tampa Bay Library Consortium
(TBLC), enables Collier residents to directly request books from Tampa area libraries and from
libraries throughout south Florida.'IBorrow is replacing this service. Currently the changes to both
IBorrow and CCPL's automation system have disrupted this popular service. Both vendors are
working to correct the situation.
Collier County Public Libnvy Long Range and rechno/agy Plan • September 2008
Item # 16D3
September 23, 2008
Page 18 of 34
The State Library of Florida's 'Virtual Ubrwy'project greatly enhances the information options for
Collier residents. The funding of the statewide information databases, include !vales InfoTroc
enable Collier residents to research magazine articles from their homes and offices, as well as from
Library computers.
Collier County Public Library
Compared to Florida Libraries"*
* Standard: I professional and 3 non - professionals per 10,000 citizens. (ALA)
** FY04 Statistics at: (latest published statistics for Florida Ubrari")
.o
N
htt
CL
DS ao .Stat
1
uS /DI / s
rcn Wricu
c ouD
cTo
i
E i.
u
3�
LU
3aw
i
257,926
270,667
3�
314,160
Osceola
225,816
25.46
1.37
2.96
6,853
0.39
97.5
90.3
668,180
St.
Lucie
226,216
16.84
1.35
3.02
8,863
0.37
77
90.5
682,434
Alachua
236,174
46.24
3.16
11.09
14,122
0.57
185.55
94.5
2,620,265
Leon
Manatee
263,896
295,242
23.16
19.85
2.29
1.24
7.841
5.28
20,051
0.48
0.33
116
77.75
105.6
118.1
2,068,968
1,558,989
Sarasot
a
358,307
23.16
2.47
7.99
20,686
0.54
138.47
143.3
40
2,864,1
Pasco
389,776
15.41
1.51
4.83
15,864
0.25
118.75
155.9
1,883,816
Volusia
484,261
21.93
1.68
9.57
25,196
0.47
184
193.7
4,636,025
Lee
521,253
44.54
2.02
6.94
14,332
0.37
252.5
208.5
3,618,912
Brevard
521,422
28.19
2.34
8.63
16,138
0.69
278.88
208.6
4,500,469
The Library has been challenged by the tremendous growth of population in the County. As is
apparent from the following chart, the Library plans must include the seasonal population, as well as
the year -round residents.
Collier CountypublicLibimyLongRaigie and Techmkffp can •5eptember2008
FY96
FY00
FY01
FY02
I FY03
FY04
I FY05
FY06
Population'
193,036
235,645
257,926
270,667
299,479
314,160
328,700
335,422
Peak
Season
Population*
--
350,744
367,605
354,276
405,623
424,740
443,673
465,274
Collier CountypublicLibimyLongRaigie and Techmkffp can •5eptember2008
Item # 16D3
September 23, 2008
Page 19 of 34
Weighted
A
�
_
288,556
302b56
316,649
334,506
350,651
366,641
405,001
P� „
circulation
1,553,568
2,102,388
2,281,400
2,465,314
2,791,638
2,877,188
2,858,658
2,900,000
. Population Std?WicSr Collier County C0mpreh6fl%1 a Planning Section
III. Library Roles
Using the Public Library Development Progrom'P/anning d Role Setting for Public Libraries' the
Library has identified three major service roles that it plays in the community. They have been,
however, modified to fit the needs of local residents. These roles are:
A. Popular Materials Library
For many people, reading is an important recreational activity. The Public Library must feature a
wide selection of current, high demand, high interest materials in a variety of formats for users of
all ages. The Library must also actively promote and encourage the use of these resources.
B. Children's Door to Learning and Reading Enjoyment
The Library encourages young children to develop an interest in reading and learning through our
children's services departments, providing programs, materials and activities for parents, children,
and child -care providers.
C. General Information Center, including Reference, Information and Referral, and
Literacy
The Library actively provides timely, accurate, and useful information for community residents in
their pursuit of job - related and personal interests. Programs include regular reference desk
service, telephone and e-mail reference, an I 6 R program, and literacy programs.
IV. Goals and Objectives
GOAL 1: Customers will be able to request assistance of a well - trained
Library Staff to provide service needed.
A. Popular Materials Role Staffing Objectives:
1. Increase circulation staff to meet level recommended by American Library
Association: 1 professional and 3 paraprofessionals per 10,000 citizens.
2. Provide on -going training and career path incentives for all employees.
3. Evaluate salaries and request adjustments with Human Resources.
4. Work with Friends to provide funds for continuing education.
Collier County Public Libimy Long Range and rechnology Plan • September 2008
Item # 161D3
September 23, 2008
Page 20 of 34
5. Ensure salaries are within appropriate market ranges.
6. Provide customer service training.
7. Provide volunteer opportunities and training.
8. Provide automation support for patron accounts and remote access.
B. Children's moor to Learning and Reading Enjoyment Staffing Objectives:
1. Provide at least one children's staff member at each location, with major
children's departments staffed at higher levels.
2. Provide on -going training and career path incentives for all employees.
3. Evaluate salaries and request adjustments with Human Resources.
4. Work with Friends to provide funds for continuing education.
5. Ensure salaries are within appropriate market ranges.
6. Provide customer service training.
7. Provide volunteer opportunities and training.
8. Provide automation support for childrers computers and audiovisual needs.
C. General Information Center, including Reference, Information and Referral, and
Literacy Staffing Objectives:
1. Increase professional staff to meet level recommended by American Library
Association: 1 professional and 3 paraprofessionals per 10,000 citizens.
2. Provide on -going training and career path incentives for all employees.
3. Evaluate salaries and request adjustments with Human Resources.
4. Work with Friends to provide funds for continuing education.
5. Ensure salaries are within appropriate market ranges.
6. Provide customer service training.
7. Provide volunteer opportunities and training.
8. Provide training in use of legal resources.
9. Provide specialized genealogical training.
10. Provide adequate support for Literacy and I & R programs.
11. Provide policies to manage resources, such as Internet policies, security
policies.
12. Provide reference training for non- reference librarians.
GOAL 2: Customers will have access to adequate library materials to meet their
educational, recreational and Informational needs.
A. Popular Materials Role Materials Objectives:
1. Budget will support purchase of materials in sufficient quantities to ensure
that patrons do not experience excessive waits for materials.
Collier County Public LibimyLoVRmgs and TechnckgyP /an •September"8
Item # 161D3
September 23, 2008
Page 21 of 34
Additional popular materials will be purchased when there are more than 5
requests for each title owned by the library.
2. Library will continue to participate in the Anywhere Anytime Library.
3. Library will start patron- initiated InterLibrary Loons via an on -line request
form.
4. Library will continue to participate in SWFLN's Reciprocal Borrowing project.
5. Library staff will publicize'Net Library.
6. Library staff will continue to offer classes in using the Library's on -line
database resources.
7. The library will explore new formats of materials as they are available and
consider discontinuing obsolete formats when appropriate.
8. The library will provide security and inventory control of materials to the
extent that funding is available.
9. Circulation policies will facilitate use by the public.
10. Periodicals and newspapers will be available for the public.
11. Purchasing priorities will support use of popular materials.
12. Mail -a -book, jail programs and nursing home programs will provide appropriate
materials to their audiences.
13. Community - specific collections will be considered.
14. Adult programming will enhance use of and encourage use of library materials.
15. Data - stream enhancements to the public web page will be considered.
B. Children's Door to Learning and Reading Enjoyment Materials Objectives:
1. Children's programming will enhance and encourage use of library materials.
2. Budget shall provide new and replacement books for children at least equal to
their overall circulation within the system.
3. Children's staff members will visit local schools, providing information and
encouragement to visit public libraries.
4. Electronic resources for children will be provided in every library.
5. Children's website will be maintained with current program information.
6. Staff will use website to market services and materials to children, their
parents and caregivers.
C. General Information Center, including Reference, Information and Referral, and
Literacy Materials Objectives:
1. Provide adult and reference programs that enhance and encourage the use of
library materials.
2. Ensure timely receipt of current reference materials.
3. Ensure reference materials are available, either in print or through on -line
resources.
Collier County Public Libimy Long Range and Technology Plan • September 2008 10
Item # 161D3
September 23, 2008
Page 22 of 34
4. Evaluate the growth management criteria for books per capita.
5. Ensure materials to support literacy programs are available.
6. Market services such as Anywhere Anytime Library, InterLibrary Loan,
Information d Referral.
7. Ensure collection security.
GOAL 3: Customers will find adequate facilities and equipment at all
libraries.
A. Popular Materials Role Facilities Objectives:
1. Library facilities will meet the growth management requirements.
2. Impact fee revenues will be sufficient build facilities and renovate existing
ones.
3. Facilities will be safe, welcoming, and well - maintained buildings.
4. Library will budget for building repair and maintenance.
5. The automation equipment and infrastructure will support the needs of patrons
and staff.
6. Funds will be budgeted to replace equipment according to schedule.
7. New technologies will be considered to replace existing infrastructure.
8. New facilities will be planned for high growth areas.
9. Assistive devices will make library facilities and materials easier for all to use.
10. Size and quantity of delivery vehicles will be adequate to transport materials
and equipment as needed.
B. Children's Door to Learning and Reading Enjoyment Facilities Objectives
1. Adequate office space will be provided for children's staff in new facilities.
2. Program facilities will be provided for children's programs at new and renovated
facilities.
3. Children's -use computers will be available at all facilities.
4. Library will maintain a vehicle to be used in childrens outreach programming.
C. General Information Center, including Reference, Information and Referral, and
Literacy Facilities Objectives:
1. Naples Branch book collections and reference departments will be'more user
friendly.
2. An automated Internet and printing control system will be considered.
3. Budget plans for replacing the Gates computer lab will be made.
4. Literacy workstations will be added where appropriate.
5. Additional equipment will be considered for public relations and marketing.
6. Appropriate equipment will be provided for Immokalee's I 6 R program.
Collier County Public Library Long Range and Technology Plan • September 2008 11
Item # 16D3
September 23, 2008
Page 23 of 34
7. Reference will consider appropriate distance software to expand services.
8. Drive -up windows will be considered for new construction.
FY 09 CURRENT YEAR ACTION PLAN
Collier County Public Library
In FY09, the Library will concentrate on the following:
♦ Implement PC management and reservation system.
♦ Provide on -going training and career path incentives for all employees.
♦ Provide training for all staff in Part 2 of the Customer Service Training
Program.
♦ Encourage patrons to select email notification option.
• Schedule staff to attend ALA and other conferences.
♦ Complete transition to IBorrow.
♦ Promote patron- initiated InterLibrary Loans through on -line catalog.
♦ Continue public programs.
♦ Feature Children's website in library programs.
♦ Complete paperwork for Golden Gate Branch Library construction.
Encourage staff to take advantage of training opportunities with SWFLN and
the County.
♦ Complete construction of South Regional Library and open facility in March
2009.
♦ Start Marco Island Rose Hall construction.
♦ Review and revise Library Policies.
♦ Start PLA Planning Process or strategic planning
♦ Expand downloadable audio books.
♦ Evaluate and expand Library'workgroups.
Collier County Public L /brwyL Ong Pence and rechnologyPlan •3eptember2008 12
Collier County Public Library
TECHNOLOGY LONG RANGE PLAN
September 2008
I. Introduction
Item # 161D3
September 23, 2008
Page 24 of 34
In order to maintain a competitive position in the area of information services and to provide a high
standard of public service, Collier County Public Library must offer a wide range of electronic
services, as well as traditional print and audiovisual services. This Technology Plan is intended to
supplement the Librorys Long Range Plan, September 2006, as well as provide guidance in planning
for electronic information services, appropriate hardware, software, and telecommunications
infrastructure to deliver these services.
II. Library Vision Statement
The Collier County Public Library recognizes the growing importance of technology in the provision
of information services to our customers. With technological innovations, the Library can more
readily provide access to a select collection of print and non -print materials, and services for the
informational, educational, recreational and cultural needs of the residents of Collier County.
Customers will be able to access, exchange, and analyze information readily from electronic sources,
which accommodate different learning styles. The Library also recognizes that not all users are
comfortable with technology, and seeks to provide appropriate services to all users.
III. Library Mission Statement
The Collier County Public Library will systemoficady collect, organize and disseminate in o timely and
cost effective manner, a select collection of print and non print materials, and services for the
informational, educational, recreational and cultural needs of the residents of Collier County.
Additionally, the Collier County Public Library will provide courteous, lwowledgeable and effective
customer service in meeting the informational, educational and recreational needs of our community,
and will strive to exceed community expectation
IV. Information Technology Assessment
A. Current Inventory of Equipment and Services
1. Current Computer Inventory
a. Staff Computers - 118
b. Public Use Computers - 134
a Library Children's Computers - 19
Collier County Public Library Lang Range and Technology Plan • September 2008 13
Item # 16D3
September 23, 2008
Page 25 of 34
d. Gates Children's Lab - 10
e. Literacy Computers - 1
2. Telecommunications Services and Internet Access (Current)
a. Internet service through Metropolitan Ethernet to Headquarters from all Branches.
b. TI (Direct point to point) connection to Everglades City.
c. Fiber Ethernet to County from HQ
2.1. Telecommunications Services
i. Cisco ASA 5500 Network security device
ii. 9 Cisco 2811 Routers
iii. I Cisco 3825 Router
b. Upgrade provided:
i. T -1 Service to Everglades City (no change)
ii. 100 MB service to all other locations
iii. 20 MB shared access to the Internet
3. Network Equipment
a. Servers
i. Gateway 7400 - W W W Server
ii. HP Proliant DL -360 (2) - Mail Server / Public -Staff - Collier Friends
iii. Dell PowerEdge 1600 (DNS)
iv. Snap 1100 Server - Shared Drive
v. Droboshare - Shared Drive
b. Switches
i. Cisco Catalyst 3500, 2 each, 24 port
ii. Netgear F2750T2, 48 port
iii. NetgearGS716T for outside servers
iv. Netgear FS526T, 8 each, 24 port
v. Netgear FSM726T (2) at Headquarters
c. Firewall:
i. Cisco ASA
4. Internal connections
i. Cat 5 wiring used throughout all libraries
B. An Assessment of the Telecommunications Services, Hardware, Software. and Other
Services:
All libraries currently have adequate internal data wiring and electrical service. As new facilities
are built, CAT 6, or current standard for wiring is specified in construction documents. Fiber and
wireless are being considered. As computers are added to a facility, automation staff evaluates the
level of frame relay service and recommends increases as needed.
collier county Aublic Library Lag Range and Technology Plan • September 2008 14
Item # 161D3
September 23,
Page 26 of 34
All areas of the library are using technology to a major extent. All cataloging, circulation,
reference, interlibrary loan and administrative functions make extensive use of technology. Staff
has emphasized providing services via the Library$ web page. Patrons can use the web page to
check on materials on loan; to renew materials; to reserve materials,, s and to vie program
and request
hours, locations, and make comments. Additionally, patrons may questions
interlibrary loan materials via the web page. The Library also sends out an occasional electronic
newsletter to those who indicate they would like to receive it.
All library locations provide public Internet access and access to commercial databases, via filtered
workstations. Separate computers are provided for patron access to the library catalog, to ensure
they are available when needed. The Library will install EnvisionWore in FY2009. The Library is
eager to implement self- check -out stations.
The Library has offers wireless Internet access at all libraries, except the Everglades City Branch.
Comcast provides connections at no charge to public libraries, so the cost of the project has been
minimal —but very popular. As people try to manage financially in the current economic downturn, we
find more people using Library computers and the Librarys wireless Internet connection. Comcast
could not provide Internet access to the East Naples Branch Library. An Embarq DSL line was
installed to provide wireless at that building. As we upgrade network connections, we will consider
other alternatives for wireless access.
The Library has a computer lab at the Estates Branch Library, funded by the bates Foundation. The
full Microsoft' office Suite of Programs and educational games are available for use in the lab, as
well as Internet access and hands -on classes in computer usage. The Library received a $31,500
grant to replace these computers, and did so in December 2006.
River Park Community Center also has a computer lab for the public to use. The computers were
funded by a State Library grant, in cooperation with the City of Naples and the Macedonia
Missionary Baptist Church. Since the Center is only a few blocks from the Naples Branch Library,
staff refers the public to the Center for word processing and longer, use sessions than are available
at the Noples Branch. The Library continues to provide frame relay support to this computer lab,
and Library Staff members teach classes there.
The Library continues to implement new services now available with our recently selected
Innovative Interfaces, Inc. integrated library system. Services include R55 feeds of new materials,
WebBridge options and Ecommerce. We continue to consider use of self -check stations.
C. Professional Development:
All staff members receive training in using the Librarys equipment and resources. All new hires go
through an orientation that includes a technology assessment. Training is partially planned based on
this assessment. Staff members receive specific training in using technology in their primary job
assignments from their supervisors or the supervisor's designee.
Collier County Public L/bmry Lang Range and Techna/ogy P/on • September 2008
15
Item # 16D3
September 23,
Page 27 of 34
Formal continuing education training is required and encouraged for all levels of employees. The
Library assumes all expenses incurred to provide job related training to all employees. Training is
available through:
♦ Collier County Public Library Automation Department
• Collier County Information Technology Department
♦ Southwest Florida Library Network
♦ Element K, on -line tutorials
♦ Staff taught workshops
♦ Reference Department Classes
Classes include using the Internet, setting up e-mail accounts, using Genealogical resources,
commercial databases, First search, Excel, Word, and others.
Generally, most library staff members are capable of using technology to the extent required by
their jobs. As in any organization, some are more comfortable with technology than others.
Sometimes the public expects staff to'know everything there is to know about computers and the
Internet. Unfortunately, staff does get frustrated when the public has this expectation. Staff
provides as many classes in the use of technology as possible, taking into consideration that all have
other responsibilities.
C. Current budget
The Library is governed by Collier County, with the majority of operating funds coming from local
property taxes. In addition, the Library generally qualifies annually for State Aid to Libraries.
Construction and library books are paid for with Impact Fees that are imposed on new residential
construction to help pay for 'infrastructure. The Library also receives generous donations from the
local community and the Friends of the Library. In FY07 -08, the Library qualified to receive over
$80,000 in E -rate support. These funds will be used to purchase additional computers and
peripheral equipment and to pay increased costs of expanded bandwidth capacity. The funds were
also used to purchase EnvisionWare, a PC management product.
Technology Related Budget for FY08
Collier county public Library Loap Range and Tschno%gy Plan •September 2006
16
Item # 16D3
September 23,
Page 28 of 34
D. bleeds Assessment
With the ILS system and stable network links in place, the Library will focus on four areas for
improvement in FY09:
1. Standardization of PCs and software. A staff workgroup is evaluating needs of staff and
the public.
2. Stability. Staff and public PCs are vulnerable to a growing array of threats from the
Internet and other malicious sources. Effort will be taken to make the systems harder to
change or compromise. When possible, self - healing software tools will make it easier for an
affected system to be fixed.
3. Staff Training. The best computers and software are still only tools for people to use.
Classes on common technology, such as MS office and Windows, will enable our staff to feel
more comfortable, be more productive, and offer more help to patrons.
4. Ease of Maintenance. In conjunction with the three above tasks, we will strive to make
the Librarys PCs easier to upgrade and service. When possible, automatic tools will deliver
needed updates, eliminating the need for individual attention.
As a result of the Innovations Workgroup efforts in 2008, the Library will implement
EnvisionWare, a PC management system. In 2009, the workgroup will concentrate on evaluation of
self -check units.
Staff and public -use computers are being replaced with new models; additional laptops are being
purchased to use in staff and public computer classes; and training is being planned for those staff
needing to improve general personal computer skills.
We believe equipment, funding, and training are all in place to ensure a successful year that includes
implementation of the new library projects.
V. Technology Goals and Objectives and Timeline for implementation
A. To provide the most appropriate electronic information delivery system for patrons.
1. FY09
♦ Implement new components of the new library automation system.
♦ Continue to evaluate commercial databases offered to the public, adding and
deleting products as appropriate.
♦ Evaluate usage statistics of current database subscriptions.
♦ Survey public on their technology needs that are appropriately handled by the
public library.
♦ Provide public training on use of commercial databases.
♦ Continue to provide special training programs for other County departments
and school students in use of commercial databases.
Collier County Public Library Lag P&W and Tech wAVyplan • September 2008
17
Item # 16133
September 23,
Page 29 of 34
♦ Provide public training in use of Library website and the websites of other
County departments.
♦ Continue and expand staff and public training.
♦ Implement a PC management system.
♦ Implement any public service features made available by automation system.
• Evaluate self -check units.
♦ Publicize and expand downloadable audio books.
2. FY10
♦ Implement any parts of ILS, if not completed.
♦ Evaluate commercial databases offered to the public.
♦ Evaluate usage statistics of current database subscriptions.
♦ Survey public on their needs.
• Provide public training on use of automation system.
♦ Provide public training on use of commercial databases.
♦ Provide public training in use of Library website.
3. FY11
♦ Provide public training on use of automation system.
♦ Provide public training on use of commercial databases.
♦ Evaluate commercial databases offered to the public.
♦ Evaluate usage statistics of current database subscriptions.
♦ Survey public on their needs.
♦ Provide public training in use of Library website.
♦ Evaluate and implement any new technologies if appropriate.
B. To evaluate and purchase new and changing technology to meet public demand.
1. FY09
♦ Implement better security and maintenance systems on PCs.
♦ Implement print management systems.
♦ Explore and implement new options as we install components of the automation
system.
♦ Evaluate self - checks.
♦ Consider and evaluate thin clients.
♦ Evaluate any data line options made available through the county network.
2. FY10
♦ Continue to maximize new automation system.
• Publicize a -book products.
♦ Evaluate circulation of laptops and a -book readers.
♦ Set up audio down -load stations at each library.
3. FY11
Collier County Public Library Long Range and Technology Plan • September 2008
18
Item # 16D3
September 23,
Page 30 of 34
♦ Review any technology innovations or trends.
• Consider RFID (Radio Frequency Identification) for circulation.
♦ Ensure all libraries have adequate numbers of self - checks.
C. To connect to relevant information sources outside the library.
1. FY09
♦ Evaluate commercial databases offered to the public.
♦ Refine'Web Bridge product as part of new automation system.
• Evaluate usage statistics of current database subscriptions.
♦ Survey public on their needs.
♦ Participate with arty State Library selection process.
♦ Implement IBorrow.
2. FY10
♦ Evaluate commercial databases offered to the public.
♦ Evaluate usage statistics of current database subscriptions.
♦ Survey public on their needs.
♦ Work with any State Library or Library consortium projects, such as IBorrow
or Virtual Reference.
3. FY11
♦ Evaluate commercial databases offered to the public.
♦ Evaluate usage statistics of current database subscriptions.
♦ Survey public on their needs.
D. To train staff and educate the public in all forms of electronic information literacy.
1. FY09
♦ Provide public training on use of commercial databases.
♦ Continue to provide special training programs for other County departments
and school students in use of commercial databases.
♦ Provide training to students on Tutor.com at the Immokalee Branch.
♦ Provide public training in use of Library website.
• Provide hands -on classes at Estates Lab, River Park Lab, and Immokolee Lob.
• Add training classes on use of WestLaw,..,.
♦ Keep separate statistics on technology training for staff and the public.
♦ Provide public training on e- government options.
Col /ter County public Libray Long Range and Techra/ogy Plan • September 2008
19
Item # 16D3
September 23,
Page 31 of 34
2. FY10
♦ Provide public training on use of commercial databases.
♦ Continue to provide special training programs for other County departments
and school students in use of commercial databases.
♦ Provide public training in use of Library website.
♦ Provide hands -on classes at Estates Lab, River Park Lab, and Immokolee Lab.
♦ Continue training classes on use of WestLaw.
• Add any training classes for new database subscriptions.
♦ Evaluate training statistics and use to develop new programs.
♦ Expand training at new Golden rate Branch.
3. FY011
♦ Provide public training on use of commerciol databases.
♦ Continue to provide special training programs for other County departments
and school students in use of commercial databases.
♦ Provide public training in use of Library website.
♦ Provide hands -on classes at Estates Lab, River Park Lab, and Immokolee Lab.
♦ Add any new, relevant training classes for both the public and staff.
• Expand training at new South Regional Library.
VI. Budget Planning
Budget requests of Collier County are reviewed on an annual basis. These requests generally reflect
a 4 -6% annual increase.
Projected Technology Related Budget for FY08, FY09, FY10
FY09
$171,000
86,000
$215,000
$ 21,000"
FY10
$180,000
$90,000
$225,600
$22,000
FY11
$189,000
$95,100
$237,000
$23,000
"County has namned financial naspansibifity far 50% of Staff Tranurg.
VII. EVALUATION
Evaluation will be based on current quantitative statistics methods, including the number of users
of particular services; the number of training sessions and participants, and any new equipment or
software purchases. Costs, as always, are tracked through the normal County budgetary process,
and are reviewed monthly to ensure the budget is maintained. Information transfer rates are also
tracked via systems software, with staff reviewing data monthly.
Plan tember 2008 20
Collier County Public L/bnmy Long Range and Teehmbgy ' SeP
Item # 16D3
September 23,
Page 32 of 34
Staff continues to evaluate response time for the III circulation module, response time for the
public using the wired Internet, and availability and response time for the wireless network.
Qualitative information shall be gathered through class evaluation forms and current on -line and in-
person comment activities. Class surveys are conducted for every program the Library presents.
The Library also records technology outcomes data through both formal and informal methods.
User surveys are initiated annually. The automation and other software track usage on a daily basis.
Reports are evaluated to ensure the Library is purchasing materials that users want and that staff
can assist patrons in using the materials provided. Staff is becoming more adept at gathering and
evaluating usage ato.
Automation and administration staff reviews on a monthly basis both quantitative and qualitative
information. Class surveys are reviewed as new classes are scheduled. Decisions are made on the
basis of this information — though changes requiring significant costs may have to wait for the next
budget cycle.
VIII. STAFF RESPONSIBLE FOR ACTIVITIES, ANTICIPATED STAFF NEEDS, AND
REDEFINING STAFF RESPONSIBILITIES
Library automation staff members are responsible for much of the quantitative monitoring. Reports
are provided to Library Administration on a monthly basis. This department consists of three
employees:
• The Library Automation Specialist is responsible for running the automation system and
network;
• Tech Support Professional is responsible for ordering equipment and supplies, installing
software on the desktop, assisting with training;
• The Library Technology Specialist is responsible for trouble shooting PCs and installing
software at the direction of the Tech Support Professional.
They also make recommendations for equipment upgrades, test specific software and hardware, and
evaluate new products.
Library Reference and Branch librarians evaluate new software and hardware, making purchasing
recommendations to Library administration. These staff members provide the core of public and
staff training on the use of the Librarys web page, the commercial databases, and the Internet.
Both the Digital and Innovations Workgroups also evaluate products for purchase. Their
recommendations have led to eliminating some databases, substituting one product for another,
purchase of electronic message boards, and purchase of a PC management system.
Technical Services librarians and paraprofessionals also provided evaluations of new software prior
to installation. They evaluated the cataloging functions of the new system.
Collier County Public UbmiyLongRange and Technc %gyP /an •SeP
tember 2008 21
Item # 161D3
September 23,
Page 33 of 34
The Library has been successful in adding staff in its 15 years of automation experience. Starting
with no automation staff in 1992, the automation duties were added to those of the Head Cataloger
in 1994. The automation function was separated into a separate position by 1998. The first PC
support staff member was added in 2000, and the second PC support staff member was added in
2002. Currently the Library is under a hiring freeze. We expect this to continue through FY2009.
We can now, however, request on a position -by- position basis, to fill critical positions. Since we only
have 3 technology people, we would request to fill any of those positions should they become vacant.
Other staff changes anticipated include the addition of staff to open the South Regional Library, in
about March 2009. Most of staff handle several responsibilities, especially as the economy changes
and regulation limits tax increase,
IX. Technology Policies
Library Staff, the Library Advisory Board and Library Administration review all policies annually.
When technology and public needs change, our public use policies are reviewed and revised as
needed. Additionally, the Library intends to start the formal Public Library Association Planning
Process, or some type of strategic planning in FY2009, and likely will implement new programs based
on information learned during the process.
Attention will be paid in FY09 to compliance with the E -Rate and Patriot Act requirements for
technology policies. The Library believes it is in compliance, but will conduct a formal review to
ensure that it is.
Library Administration further reviews the Goals as the budget process begins in February.
Anticipated funds available and anticipated expenses for purchase and maintenance are compared
to see if any goals need to be revised.
X. Conclusion
The use of technology has dramatically charged the way Collier County Public Library does business,
as it has for all libraries. Our users are more sophisticated in their ability to use technology, yet we
need to still remember that not everyone has reached high comfort zone with technology. We need
to provide appropriate services to all of our users, whether it is with technology or not. Technology
is one of the ways to provide these services, but is not the and in itself. The provision of
information services to meet the'informational, education, recreation and cultural needs' of Collier
County residents is our primary mission.
ara' TCCIUWl plan • sVtember 2008 22
Collier County PublicLibimyLongRon9e o9Y
u -
Item # 16D3
September 23,
Page 34 of 34
BOARD OF COUNTY COMMISSIONERS,
COLLIER COUNTY, FLORIDA
By:
Tom Henning, Chairman
ATTEST:
DWIGHT E. BROCK, Clerk
By:
Deputy Clerk
Approved as to form and legal sufficiency:
Assistant County Attorney
Collier County Public Library Long Range and rechnology Plan • September 2008 23