PTAC Agenda 04/16/2019
Public Transit Advisory Committee
Collier County Government Administration- Building F
3299 Tamiami Trail East – BCC Chambers Third Floor Naples, Florida
April 16, 2019
3:00 p.m.
1. Call to Order
2. Roll Call
3. Approval of Agenda
4. Approval of Minutes
a. March 19, 2019 Minutes
5. Reports and Presentations
a. Ethic Ordinance & Sunshine Laws Presentation – Colleen Greene, Assistance County Attorney
b. MV Transportation Contract
6. Committee Action
a. Endorsement of FY 20 Budget Expansion Request
7. Member Comments
8. Public Comments
9. Next Meeting Date – May 21, 2019
10. Adjournment
Two or more members of the Board of County Commissioners may be present and may participate at the
meeting. The subject matter of this meeting may be an item for discussion and action at a future BCC meeting.
Collier Area Transit operates in compliance with Federal Transit Administration, (FTA) program requirements and
ensures that transit services are made available and equitably distributed, and provides equal AGENDA access and
mobility to any person without regard to race, color, or national origin, disability, gender or age. Title VI of the Civil
Rights Act of 1964; FTA Circular 4702.1A, "Title VI and Title VI Dependent Guidelines for Federal Transit
Administration Recipients.
Anyone who required an auxiliary aid or service for effective communication, or other reasonable accommodations
in order to participate in this proceeding, should contact the Collier County Facilities Management Department
located at 3335 Tamiami Trail East, Naples, Florida 34112 or 239-252-8380 as soon as possible, but no later than 48
hours before the scheduled event. Such reasonable accommodations will be provided at no cost to the individual.
Page 1
MINUTES OF THE PUBLIC TRANSIT ADVISORY COMMITTEE
MEETING
March 19, 2019
LET IT BE REMEMBERED, the Public Transit Advisory Committee in and for the
County of Collier, having conducted business herein, met on this date at 3:00 P.M.
in REGULAR SESSION at Administrative Building “F”, Third Floor, Collier
County Government Complex Naples, Florida with the following members present:
ADVISORY COMMITTEE MEMBERS PRESENT:
Mr. John DiMarco - Chairman
Mr. John Jenkins - Vice-Chairman
Mr. James Caton
Mr. Arthur Dobberstein
Mr. Cliff Donenfeld
Mr. Harold Weeks
MEMBERS ABSENT:
Ms. Sonja Lee Samek - Excused
ALSO PRESENT:
Ms. Michelle Arnold, Director, Public Transit and Neighborhood Enhancement
Mr. Omar DeLeon, Senior Planner, Public Transit and Neighborhood Enhancement
Page 2
I. Call to Order
Chairman DiMarco called the meeting to order at 3:00 P.M.
II. Roll Call
Roll call was taken and a quorum was established.
III. Approval of Agenda
Mr. Weeks entered a motion to approve the March 19, 2019 meeting agenda. Mr.
Jenkins seconded the motion. All were in favor. The motion was carried.
IV. Approval of Minutes
a. February 19, 2019
Mr. Jenkins entered a motion to approve the February 19, 2019 meeting minutes. Mr.
Weeks seconded the motion. All were in favor. The motion was carried.
V. Committee Action
a. New Membership Application Review
Applications for renewal of Advisory Committee membership had been submitted by Mr.
DiMarco and Mr. Dobberstein. A third individual withdrew their application for
consideration of Committee membership.
Mr. Jenkins entered a motion to accept the applications for renewal of membership of
the Public Transit Advisory Committee for Mr. John DiMarco and Mr. Arthur
Dobberstein, for a term of three years. Mr. Donenfeld seconded the motion. All were
in favor. The motion was carried.
VI. Reports and Presentations
a. Presentation regarding Eagle Scout Program – Mr. Barry Zell, Boy Scouts of
America
Mr. Zell addressed the Advisory Committee on behalf of the Eagle Scout Board of
Review to discuss a potential partnership between the Public Transportation Division and
the Boy Scouts of America organization. Mr. Zell explained that young men who have
risen through the ranks of the Boy Scouts and are prepared to address the Eagle Scout
Board of Review must design and construct a project for a non-profit organization, be
given appropriate approval, and raise necessary funding. Mr. Zell requested
consideration of an Eagle Scout project to construct bus shelters along the CAT routes.
Mr. Zell stated this project would not require taxpayer funding, as fundraising for the
project would be done by the participating Scouts. Possible sources of funding mentioned
included local businesses, law firms, wealth management firms, etc. Mr. Zell noted that
approval of the project must first be rendered by the Transit Advisory Committee, prior
to presentation to the Board of County Commissioners (BCC).
Mr. Zell noted that Collier County is a not-for-profit entity and that the bus shelter project
would be viewed as a public service.
Page 3
Ms. Arnold stated that Transit would benefit from the Scouts securing funding for the
purchase of materials for the construction of the bus shelters, while the Scouts would
benefit from the learning process involved in fundraising, working with engineers,
permitting, and actual construction of the shelters. Mr. Zell noted that Scouts involved in
a project which requires permitting must be actively involved in the permit acquisition
process in order to be given approval by Scout Leaders. Further, all plans and
specifications for construction of the shelters must also be followed.
Mr. Caton inquired as to whether Transit had ever entered into a similar partnership with
the Scouts in the past. Ms. Arnold stated that an inquiry had been made in the past by an
individual Scout to construct a bus shelter near his school, however the individual was
unable to follow up on the project at that time. Transit has been involved with the Scouts
in other types of projects in the past; for example, an individual who pursued replacement
of a damaged flag pole within the Golden Gate MSTU district, securing funding, and
working in an apprentice role with a contractor in permitting, design and landscaping of a
replacement flag pole on Golden Gate Parkway.
Mr. Caton and Mr. Jenkins both expressed concern for possible liability issues associated
with faulty construction of the structures. Ms. Arnold stated that the Scouts would be
required to work with a licensed contractor who would oversee the construction and
ensure that all local and State building requirements were met. The structures would also
be inspected by the County upon completion. Mr. Zell stated that Scouts were required to
have adult supervision throughout the process and would not work through the project on
their own.
Mr. Dobberstein remarked upon the benefits to Transit of the Scouts working with local
businesses during the fundraising process and inquired whether purchased advertising
would be on the busses or on the shelters. Mr. Zell stated that the initial thought was for
advertising to appear on the bus shelters, however this is currently prohibited by the
BCC. Mr. Dobberstein pointed out the positive aspects of the Scouts’ display of
enthusiasm for CAT, as well as recognition of the importance of Transit within the
community and stated this may assist in bolstering a change in the current advertising
restrictions. Ms. Arnold stated that an Ordinance Amendment would be required to be
presented to the BCC to allow advertising in a way other than currently permitted, which
is planned to be presented at the June 2019 BCC meeting.
Mr. Weeks inquired as to the number of shelters expected to be constructed and the
length of time anticipated for completion of the program. Mr. Zell stated that each shelter
would likely require several Scouts working together due to the expense and scope of the
project. Mr. Zell was uncertain as to how long the project would take, however stated the
project must be completed prior to the Scouts’ 18th birthday, after which they would “age
out” of eligibility for Eagle Scout status.
Mr. Jenkins was in favor of the project but expressed his concern at the length of time
that it may take to receive appropriate project approval by the County, as well as the
timeframe for completion of the shelters, stating that the Eagle Board of Review may
Page 4
have to approve Eagle status based upon contribution to the project if the Scout ages out
prior to completion of the project. Mr. Weeks inquired as to how many bus shelters are
needed and if approved, when the partnership with the Scouts may commence. Mr.
DeLeon stated that bus stops are regularly evaluated and that shelter locations are
identified based upon ridership. The shelters are funded by Federal and State Grants and
are sometimes designated for specific areas.
In summary, although not an actionable item, each member of the Advisory Committee
individually stated their support for the project and for Transit Staff to work with the Boy
Scouts of America to move the initiative forward.
b. FY20 Expanded Service Request – Mr. DeLeon
Mr. DeLeon requested feedback from the Advisory Committee regarding the proposed
FY2020 budget request for expanded service. CAT will be pursuing operating funds to
enhance the service level on multiple routes, with improvements to include extending
service hours on multiple routes, as well as increasing frequency during peak times of the
routes.
Mr. Dobberstein requested clarification regarding the budget shortfalls which had been
discussed with the BCC at a recently held focus group, however now with funds being
pursued for expansion of service. Ms. Arnold confirmed that capital funds had to be
utilized this year in order to cover operating expenses, however preparations are being
done for the FY20 budget, with the number one priority identified as covering the
shortfall to avoid the necessity of accessing 5307 capital dollars for operating expenses
next year. The second priority is to seek BCC approval for enhancements to routing
which are favorable to the public. BCC approval will also be sought at the March 26,
2019 meeting of the single vendor contract, which is a 3-year contract with two renewals,
with a commitment to fund the contract through its entirety, addressing the approximately
$1M shortfall in covering the contractor salary for the current fiscal year. Mr.
Dobberstein pointed out that enhancing the service may bring in more revenue in the
form of more riders, which Mr. DeLeon confirmed has been reflected in the increase in
estimated fare recovery.
Mr. DeLeon went through the proposed increase in route frequencies on routes 25, 11,
12, 15, 19, and 28, the extended hours of operation for routes 11, 17, and 27, as well as
the Beach bus route for seasonal service on route 29. Mr. Dobberstein inquired as to how
these specific routes were chosen for service enhancements. Mr. DeLeon stated that
these routes were identified via the Transit Development Plan (TDP), as well as
consideration of other factors, including peak times and ridership. Of note, Route 11
along U.S. 41 provides access to a density of commercial destinations and would be
picking up riders at both transfer stations; the Government Center and Creekside.
Also of note, route 19, which travels from the City of Immokalee to Naples, will add a
morning loop to alleviate issues of crowding on the bus; at times having to turn riders
away due to the bus being full. Maximum passenger capacity for the bus is determined by
Federal Guidelines, with the driver making the determination that the bus is at capacity
Page 5
when all passengers are unable to fit behind a designated white line on the bus. Capacity
issues are presently being addressed by the increase in frequency on routes, as well as
studying alternative seating layouts to safely accommodate more riders. Presently, the
largest bus in service is 40 feet long, with 36 seats.
Mr. Caton inquired as to whether prioritization of routes has been done in terms of the
funding request, i.e., if the full amount requested is not awarded. Ms. Arnold stated that
priorities were ranked beginning with route frequency, followed by extended hours of
operation, and finally, route operation. Other additional services were based upon the
receipt of grant funding. Mr. Caton pointed out the discrepancy in the report between
operating costs and revenue recovery and inquired as to whether this was standard. Mr.
DeLeon stated that each route has its own recovery ratio, but an overall 12% system
recovery had been estimated, taking into account the potential learning curve for riders to
learn the new route changes.
Modification is also proposed for a connection between route 27 and route 19, in
response to riders having to ride into Naples to the Government Center transfer station to
change busses in order to access North Naples destinations.
Contingent upon grant funding, additional frequency to route 13 is proposed, facilitated
by a new bus purchase. Mr. Donenfeld noted the underserved downtown area where
many businesses are located, as well as retirement age residents who no longer drive. Mr.
DiMarco stated that the 13 and 14 busses make stops at the CVS downtown and inquired
if the route may include traveling on 9th street towards the beach. Mr. DeLeon stated
these concerns could be evaluated and discussed in future route planning sessions, also
taking into account the potential timing impact caused by extending the route. Mr.
Jenkins inquired as to the possibility of constructing a bike lock-up park in the downtown
area. Mr. DeLeon stated that it would be difficult to do so due to the narrow right of way
downtown, however the Naples Pathways Coalition was studying the possibility of a bike
rental program, and a potential partnership with Transit may be a future consideration.
Ms. Arnold requested feedback and ultimately endorsement from the Advisory Council
on the proposed service enhancements. Mr. Dobberstein stated that sound data collection
should clarify necessary service enhancements. Mr. Jenkins was in favor of the proposed
service enhancements as a short-term solution, however stated the entire system needed
to be reworked. Mr. Donenfeld stated that all improvements to Transit should be
aggressively pursued and was in favor of the proposed enhancements.
Mr. Caton inquired as to the flexibility of the proposed service changes, i.e., once funding
was received and service enhancements were implemented, could changes be made after
a designated period of time, to potentially further improve the service. Ms. Arnold stated
that Transit is flexible with route planning and does have the ability to re-evaluate route
changes after a minimum of six months’ time, allowing for rider education regarding any
changes. Several factors are involved with change, including the associated cost, driver
assignments, etc.
Page 6
Mr. Caton noted that while Transit provides a public service and is not a for-profit
organization, incoming revenues should be maximized to offset taxpayer investment. Mr.
Caton remarked upon the approximate $103/cost per hour of operation which appears to
be in line with similar markets, however inquired as to whether the approximate 12%
revenue recovery is thought to be typical or below normal. Mr. DeLeon stated that the
goal for Transit agencies had been 20%, however fare recovery is impacted with the
decline in ridership. Further, the expansive size of Collier County is a factor, as a greater
recovery ratio and lower operating costs would be anticipated in denser populations. The
expectation is that the proposed additions in service frequency will result in an increase
from the forecasted 12% revenue. Mr. Jenkins stated that the major benefit of Transit is
enhancement of quality of life, more so than straight fare recovery. Mr. Caton suggested
that this concept be incorporated into the overall story in presentation of the budget. Ms.
Arnold stated that feedback from riders along the corridor and at the transfer stations will
also be solicited.
c. Route Planning – Omar DeLeon
Potential routing enhancements, as proposed by Advisory Committee member, Mr. John
Jenkins, were shared with Committee members. Mr. Jenkins noted making no changes to
the existing routes, but proposes a plan which services the entire county, up to 24 hours a
day, providing perimeter, zone, and main corridor “heartbeat” coverage in circular routes,
as opposed to the current “strand” system. Outlying routes, i.e., Immokalee, Golden Gate,
Marco Island, etc., routes may be overlaid over the proposed core system. Mr. DeLeon
noted the cost involved with the proposed changes, as well as components which would
need to be evaluated, such as transfers and overall efficiency; however, stated that the
Transit Development Plan will be updated in 2020, with the Advisory Committee a
stakeholder in the planning process.
Mr. Jenkins also proposed entering into an agreement with the Collier Sheriff’s
Department and Collier Parks and Recreation Division to create secured bike park
facilities at several bus stop locations, which would be security monitored. Suggestions
for potential locations include Immokalee/951, Golden Gate Parkway/951, and possibly
at Freedom Square. Mr. DiMarco suggested the downtown Naples area as a prime
location for a bike park. Mr. Dobberstein noted that the downtown parking garage would
be an excellent bike park location and suggested possibly surveying local businesses
downtown for feedback on this topic.
Mr. DeLeon agreed that evaluation of alternative opportunities to complement Transit
should be considered and will be part of the planning process of the Transit Development
Plan.
Mr. Caton inquired as to the methodology employed in designing the current Transit
Development Plan of routing and bus stops; whether it was a manual process or if Transit
development type software was used. Mr. DeLeon noted that a consultant was utilized,
Tindale-Oliver, who used TBEST software for planning and future development,
feedback from major stakeholders, as well as the general public regarding transit routes,
times, frequency, etc.
Page 7
VII. Member Comments
Mr. Jenkins announced his candidacy for District I Commissioner in the November
2020 election. Ms. Arnold stated she would verify whether a candidate may serve on
the Advisory Committee.
Mr. DiMarco stated that more focus should be placed on tourism in increasing
ridership.
Mr. DiMarco suggested working with Lee Transit to possibly extend their connection
hours of operation to complement the proposed service enhancements for routes 11
and 12. Mr. Deleon agreed that this could be a point of discussion with Lee Transit
as part of a regional look at the Transit Development Plan between Collier and Lee
Counties.
VIII. Public Comments
Mr. Zell suggested a possible reduced bus/bicycle combo fare may be made available
to encourage ridership.
IX. Next Meeting Date – April 16, 2019
X. Adjournment
There being no further business for the good of the County, the meeting was adjourned by order
of the Chair.
Public Transit Advisory Committee
____________________________________
_________________________________
John DiMarco, Chairman
These minutes approved by the Committee on _________________as presented or as amended.
EXECUTIVE SUMMARY
Repo rts/1-Ii-esentations
Item 5a
Ethic Oi-clinance & Sunshine Laws 'Presentation
Objective:
Tlo present Ethic Ordinance & Sunshfiie Laws Presentation to the Committee.
Considerations:
The County has adopted ail Ethic ordinance that all Advisory, Committee 111einbers appointed by the
Board Of COL111ty Co rnni i ssi oilers are expected to abide b.y. Additionally, Florida has a very strict
SMIS11ine Law requirement that applies to all Boards and Committees doing business for local
jurisdictioii.
A representative with the County Attorney's office will be at the ineeting to review both items with
the PUblic-rraiisit Advisory Committee. Questions are encouraged.
Recommendation:
No approval required.
Attachment: none
Pi-epared by:
Date: '-4 t 2 t
Dinar De Leo ii., P Ll 1) 1 i c Transit Manager
Apps owed by:
Michelle Arnold, PTNE Division Director
Date: //A
EXECUTIVE SUMMARY
Reports/Presentations
Item 5b
MV Contract Approval
Objective:
To provide the Conuiiittee with an -update on the MV Contract.
Considerations:
The Board of County Commissioners unanimously approved the contract with MV Transportation,
Inc. at their meeting on April 9, 2019,
The tern.i. of the contract is for three (3) years, with two possible additional one-year renewals. It
is anticipated that amendments to the contract will take place throughout the term as necessary, in
response to level of service adjustments that may be requested by the Board.
The Scope of Services is organized so that the administrative functions are separated from the cost
to provide operating functions for the Fixed Route and Paratransit services. This was done to
manage cost as It is anticipated that service adjustments will be made throughout the contract.
To ensure high level of service without negatively impacting service quality, Performance
Standards have been established in the contract, which includes Incentives and Disincentives. The
standards are 'included in Appendix I of the contract and will be used to evaluate operations
monthly. The Transit Manager will provide oversight and review all reports and documentation to
determine compliance and apply incentives or disincentives where applicable. The application of
incentives/disincentives will be applied to the monthly invoices.
The Contract will commence on April 1, 2019. The following is the contract cost for the 3 -year
period.
Scope Description
2019
2020
2021
TOMS (Administrative Cost)
$11642,538
$1.1554,512
$x.,595,774
Extended Staffing Bid Alternate
$318,027
$3161274
$323.363
Fixed Route
$3,500,292
$3,628,,726
$3,715;345
Cost per Revenue Hour
$48.66
$50.30
$51-58
CAT Connect/Paratransit
$2,,519,907
$2,,584,1538
$217731885_
Cost per Trip
$25.90
$25.30
$25.86
Sub -total Cost
$7,980,764
$8,o084,.050
$8,408.,244
Start-up Cost
$29,057
Contract Total
$8,009,821.
$8,084,050
$8,408,244
Recommendation:
No approval required.
Attachment,
1. Performance Standards and Liquidated Damages
11'4-Rx,pared by:
Omar De Leon, Public Translt Manag-er
VA -
Michelle Arnold, PTNE Division Director
2
Date: I/ ` j/, / ?
Appendix 1
PERFORMANCE STANDARDS
In order to ensure a high standard of performance, services provided by the Contractor are to
be operated in a manner that maximizes productivity without negatively impacting service quality
for CAT & CAT CONNECT patrons. To assure quality and a high level of customer satisfaction,
all performance standards shall be reviewed on an on-going basis and are subject to change as
CAT & CAT CONNECT's needs change. If performance standards set forth below are changed
by PTNE, the Contractor's performance standards will be immediately changed to meet the new
performance standards, upon notice by PTNE to the Contractor. In the event that PTNE
changes a performance standard, the parties will engage in dialogue to determine if the change
creates a cost impact.
PTNE will review each performance factor and reward high achievement (incentives) or make
deductions for substandard performance (disincentives). Review periods will be on a monthly
basis. Payments or deductions shall be calculated on the Net Contract Amount Paid to the
Contractor for Service Operated for the corresponding review period. It is important that the
Contractor resolves performance issues promptly. Therefore, PTNE has established
performance standards that escalate in severity when not achieved over time. The maximum
performance incentive that the Contractor can achieve is listed as the Incentive in the
Performance Standard Tables. The Disincentive or Liquidated Damages will escalate according
to the consecutive months that the Contractor does not meet the performance standard. The
escalator will multiple monthly up to six months for each month the standard is not achieved,
with the 6 -month cap assessed monthly until the standard is met. The Contractor will pay the
Base Disincentive amount times the number of consecutive months that they fail to achieve the
goal objective. The following table demonstrates examples of how the escalation will be applied:
Month
Result
Base
Disincentive
Formula
Base Monthly
LDs * Months
Liquidated
Damage for the
Month
January
93.4%
<$250>
$250 * 1
$250.00
February
92%
<$1,000>
$1,000* 2
$2,000.00
March
93%
<$500>
$500*3
$1,500.00
April
92.25%
<$500>
$500*4
$2,000.00
May
92%
<$1,000>
$1,000*5
$5,000.00
June
93%
<$500>
$500*6
$3,000.00
July
92%
<$1,000>
-
$3,000.00
August
95%
$0.00
($0.00) * 1
$0.00
May
95%
$0.00
($0.00) * 1
$0.00
A-58
#18-7382 Collier Area Transit (CAT) Fixed Route, Demand Response Transit,
and Transit Operations Management Services CAO
The following performance standards establish a range of performance that provides quality
service delivery to CAT patrons. The Contractor shall attain the following performance
standards:
1. Preventable Accidents per 100,000 Revenue Miles are defined as a transit incident
resulting in a fatality or passenger injuring requiring medical transport or involve a non -
arson fire and/or a collision between a revenue vehicle and an object such that the
amount of all damage exceeds $1,000. As the PTNE definition changes, so will the
contract definition. The following outlines the incentives or disincentives for Accidents per
1000,000 Revenue Miles performance range:
Preventable Accidents/
100,000 Revenue Miles
Performance
Indicators
Incentive/
<Disincentive>
15% above Goal
0.80 or less
$1,000
10% above Goal
0.81 -0.85
$500
5% above Goal
0.86-0.89
$250
PTNE Goal - 0.90
0.90-0.94
None
Up to 5% below Goal
0.95-0.98
<$250>
Up to 10% below Goal
0.99-1.13
<$500>
11% below Goal
1.14 and above
<$1,000>
2. Total number of passenger trips per revenue vehicle hour. The following outlines the
incentives or disincentives for total # of passenger trips per revenue vehicle hour
systemwide:
Total Passenger trips per
revenue vehicle hour
Performance
Indicators
Incentive/
<Disincentive>
15% above Goal
14.95 and above
$1,000
10% above Goal
14.3-14.94
$500
5% above Goal
13.95 - 14.29
$250
PTNE Goal —13.0
13.00 - 13.64
None
Up to 5% below Goal
12.35 - 12.99
<$250>
Up to 10% below Goal
11.70 - 12.34
<$500>
11% below Goal
11.05 or below
<$1,000>
3. On-time Performance is defined as the percentage of time that the vehicle departs no
earlier than and no more than 5 minutes after the published departure times as shown in
the AVAIL schedule adherence report. Incentives and disincentive shall be assessed per
route. The following outlines the incentives and disincentive for on-time performance per
route:
A-59
#18-7382 Collier Area Transit (CAT) Fixed Route, Demand Response Transit,
and Transit Operations Management Services C p0
On -Time Performance
Per Route
Performance
Indicators
Incentive/
<Disincentive>
3% above Goal
Above 92.1%
$1,000
2% above Goal
89.1-92.0%
$500
1% above Goal
87.1-89.0%
$250
PTNE Goal —87%
85-87%
None
Up to I% below Goal
83.0-84.9%
<$250>
Up to 2% below Goal
81.0-82.9%
<$500>
3% below Goal
83.0% or below
<$1,000>
4. Customer Satisfaction is defined as the overall passenger rating based on a semi-annual
customer service report. The response categories are very poor (1), poor (2), fair (3),
good (4) and very good (5). The following outlines the incentives and disincentive for
customer satisfaction:
Semi - Annual Customer
Satisfaction
Performance
Indicators
Incentive/
<Disincentive>
15% above Goal
Above 4.6
$1,000
10% above Goal
4.4-4.5
$500
5% above Goal
4.2-4.3
$250
PTNE Goal —4.0
3.9-4.1
None
Up to 5% below Goal
3.7-3.8
<$250>
Up to 10% below Goal
3.57-3.6
<$500>
11% below Goal
3.56 or below
<$1,000>
The following performance standards establish a range of performance that provides quality
service delivery to CAT Connect patrons. The Contractor shall attain the following performance
standards:
1. Accidents per 100.000 Revenue Miles are defined as a transit incident resulting in a
fatality or passenger injuring requiring medical transport or involve a non -arson fire and/or
a collision between a revenue vehicle and an object such that the amount of all damage
exceeds $1,000. As the PTNE definition changes, so will the contract definition. The
following outlines the incentives or disincentives for Accidents per 100,000 Revenue
Miles performance range:
Accidents/100,000
Revenue Miles
Performance
Indicators
Incentive/
<Disincentive>
15% above Goal
1.02 or less
$1,000
10% above Goal
1,01-1.08
$500
A-60
#18-7382 Collier Area Transit (CAT) Fixed Route, Demand Response Transit,
and Transit Operations Management Services
5% above Goal
1.09-1.14
$250
PTNE Goal — 1.2
1.15-1.25
None
Up to 5% below Goal
1.26-1.31
<$250>
Up to 10% below Goal
1.32-1.33
<$500>
11% below Goal
1.33 and above
<$1,000>
2. Total # of nassenaer complaints per 1.000 Passenger Boarding are defined as
complaints including but are not limited to discourtesy, rudeness, eating, drinking,
improperly secured patron, improperly operated lift, unscheduled stops, pass ups, getting
lost and/or any other negative behavior as reported to PTNE. The following outlines the
incentives or disincentives for # of passenger complaints per 1,000 passenger boarding:
Passenger Complaints
per 1,000 Passenger Boarding
Performance
Indicators
Incentive/
<Disincentive>
15% above Goal
0.43 or less
$1,000
10% above Goal
0.45-0.47
$500
5% above Goal
0.48-0.49
$250
PTNE Goal —0.5
0.50-0.52
None
Up to 5% below Goal
0.53-0.54
<$250>
Up to 10% below Goal
0.55-0.62
<$500>
11% below Goal
0.63 and above
<$1,000>
3. On-time Performance is defined as the percentage of trip completed late as defined by
the trip timing preference as shown in the schedule adherence report. The following
outlines the incentives and disincentive for on-time performance:
On -Time Performance
Per Route
Performance
Indicators
Incentive/
<Disincentive>
3% above Goal
Above 98.5%
$1,000
2% above Goal
97.1 -98.4%
$500
1 % above Goal
96.1 -97.9%
$250
PTNE Goal -96%
94-96%
None
Up to 1% below Goal
92.0-93.9%
<$250>
Up to 2% below Goal
89.0-91.9%
<$500>
3% below Goal
88.9% or below
<$1,000>
Customer Satisfaction is defined as the overall passenger rating based on a semi-annual
customer service report. The response categories are very poor (1), poor (2), fair (3),
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good (4) and very good (5). The following outlines the incentives and disincentive for
customer satisfaction:
Semi - Annual Customer
Satisfaction
Performance
Indicators
Incentive/
<Disincentive>
15% above Goal
Above 4.6
$1,000
10% above Goal
4.4-4.5
$500
5% above Goal
4.2-4.3
$250
PTNE Goal — 4.0
3.9-4.1
None
Up to 5% below Goal
3.7-3.8
<$250>
Up to 10% below Goal
3.57-3.6
<$500>
11% below Goal
3.56 or above
<$1,000>
5. Average Percentage of Call Abandonment is defined as the overall percentage of calls
that are abandoned during hold time in the Queue.
Call Center Average
Percentage of Abandonment
Performance
Indicators
Incentive/
<Disincentive>
15% above Goal
13.4 or below
$1,000
10% above Goal
13.5 to 14.24%
$500
5% above Goal
14.25 to 14.99%
$250
PTNE Goal —15% of total calls
15% of calls
None
5% below Goal
15.01 to 15.75
<$250>
10% below Goal
15.76 to 17.25%
<$500>
15% below Goal
Above 17.26%
<$1,000>
6. Call CenterAverage Time to Handle is defined as the overall time from when a call center
agent answers a call to when the call is terminated.
Call Center Time to Handle
Performance
Indicators
Incentive/
<Disincentive>
Below 1.5 minute
$1,000
1.5 — 2.49 minutes
$500
2.5 — 3.49 minutes
$250
PTNE Goal — 3 minutes
3.5 — 4.5 minutes
None
4.5 — 5.5 minutes
<$250>
5.5 — 6.5 minutes
<$500>
Above 6.5 minutes
<$1,000>
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APPENDIX 2
LIQUIDATED DAMAGES
Liquidated damages will be assessed for Contractor deficiencies specified herein. Liquidated
Damages are not punitive but intended to recover Collier County's cost for the Contractor's
deficiencies, lost service or additional work by PTNE for service delivery to the patron. PTNE will
consider extenuating circumstances in assessing damages. The Contractor has the ability to
control liquidated damages through well trained drivers, re -fresher training, and effective
communications with staff. Liquidated damages shall be deducted from any monies due, or
which may thereafter become due, to the Contractor under this Contract. Liquidated damages
will not be assessed for the above described occurrences arising from causes beyond the control
of Contractor as determined by PTNE. In the event the Contractor fails to comply with the
following standards, PTNE shall assess liquidated damages as follows:
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Requirements
Liquidated Damage Amount
LD1.
Contractor must submit complete and
$100 for each calendar day late for the monthly
accurate reports by the PTNE
and/or quarterly reports.
established due dates.
$500 for each calendar day late after the pre-
established date for the yearly report.
LD2.
The Contractor shall notify PTNE of
$100 for each hour beyond the initial 2 -hour
every accident or incident
window for notification.
immediately, but no more than two
hours after the occurrence. The
Contractor shall submit information
accurate) and com tete.
LD3.
The Contractor shall provide written
$250 for each calendar day late after the pre -
documentation for any vehicle
established timeframe for a report and full
accident or incident. The County shall
report inclusive of photos.
receive written copies of incident and
accident reports within 24 hours of
occurrence. The Contractor shall
provide a full report inclusive of photos
and police report within seven
calendar days of the accident/incident.
The Contractor shall submit reports
accurately and com tete.
LD4.
The Contractor shall be required to
Liquidated damages shall be assessed on a
develop and administer EEO, Title VI,
daily basis from the date of the written notice
& Drug and Alcohol policies and
until either PTNE or FTA deems compliance
programs consistent with Federal,
has been met and issues a written notification.
State & Local requirements.
First violation $500 daily
Second violation $1,000 daily
Third violation $1,500 daily
Fourth violation $2,000 daily
LDS.
All drivers are required to collect fares
$10 per uncollected fare, in addition to the
from patrons.
amount of the uncollected fares being
deducted from the invoice request.
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Requirements
Liquidated Damage Amount
LD6.
The Contractor shall remove all
$250 per occurrence of farebox receipts not
farebox receipts from revenue vehicles
being secured in the vault room on a daily
daily and secure funds in the vault
basis.
room.
LD7.
Drivers are required to escort ADA
Failure to escort an ADA passenger will result
risen ers to and from the door.
in an assessment of $100 per incident.
LD8.
The contractor shall perform the Fixed
Excessively late Fixed Route trips will be
Route and CAT Connect Services on-
assessed $50 per loop for any late time point
time and are incentivized when
that is late 10 minutes or more.
Performance measures are exceeded
Fixed Route trips that depart a time point early
and dis-incentivized when stated
will be assessed $100 per occurrence.
performance measure aren't met. On-
$50 per Paratransit Trip will be assessed when
time performance is an important
excessively late.
element to an efficient transit system
and will affect ridership if not managed.
Fixed Route On-Time Performance is
derived from the departing time from a
series of timing points. The On-time
percentage is the percentage of time
that the vehicle departs no earlier than
60 seconds and no more than 5
minutes after the published departure
from the timing points.
Paratransit On-Time Performance is
derived depending on what timing
preference is used to schedule the trip.
A Drop -off Timing Preference Trip is
considered Excessively Late when the
trip is late for the Drop -off Requested
Time by more than 30 minutes.
A Pick-up Timing Preference is
considered Excessively Late when the
passenger arrives at their destination
more than 90 minutes after the Pick-up
Requested time.
A Negotiated Trip Timing Preference is
considered Excessively Late when the
bus arrives more than 15 minutes past
the Trip Pick-u Window.
LD9.
Drivers are required to record arrival
Falsely or erroneously recording of
and departure of all trips accurately.
Arrive/Perform will result in $50 assessment
per incident.
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Liquidated Damage Amount
LD10.
Drivers are required to perform all trips
Missed Trips
on CAT Connect and complete the full
a. CAT Connect - $50 per incident
route on the Fixed Route system.
b. Fixed Route - $100 per stop
Unperformed trips or an incomplete
c. Fixed Route - $500 per loop
route are considered "missed trips".
On the CAT Connect system, a missed
trip is as a failure of the vehicle to show
up for a scheduled trip and
consequently the passenger is not
transported or elects not to take the
trip. A trip where the passenger
cancels the scheduled trip at least 2
hours prior to the scheduled trip, within
the cancellation policy is not
considered a missed trip.
On the Fixed Route system, a missed
stop is when the bus does not stop at
a specific stop when a passenger is
present or never does arrive at the
stop. A missed loop is when a bus
does not start a loop on time by more
than 15 minutes late. A missed loop
can be prorated in 25% increments.
LD1 1.
Call Center Longest Delay in Queue
$50 per call when the Queue System hold -time
will be less than 10 minutes.
is greater than 10 minutes.
The Contractor will have adequate call
center staff to ensure no caller is
stranded in the system Queue for more
than 10 minutes. The Contractor will
monitor daily call activities and assign
key staff to supplement the call center
agents when call demand is higher
than normal.
LD12.
The Contractor will be assessed
Closed runs due to the unavailability of drivers
liquidated damages for any closed run
will result in a $250 assessment per run closed.
due to staffingshorts es.
LD1 3.
The Contractor is required to schedule
$50 per trip needed to reduce the unscheduled
as many trips as requested for the CAT
trips percentage to 8%
Connect System. The maximum
permissible trips that may be left
unscheduled per day is to allow less
than 8% of CAT Connect total trips to
remain unscheduled.
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Liquidated Damage Amount
LD14.
Drivers are expected to conduct
$25 per day per occurrence for Driver -related
themselves in a professional, safe and
infractions as documented or reported to
courteous manner at all times. Driver
PTNE.
Infractions include, but are not limited
to:
a. Employees not in complete
proper uniform, while in
Revenue Service;
b. Driver(s) and/or any other
passenger(s) smoking while in
the Vehicle at any time;
c. Driver(s) who display
unprofessionalism over the
radio with any personnel:
d. Driver(s) who display
unprofessionalism to PTNE
clients and/or other personnel;
e. Driver(s) who fail to properly
log in;
f. Driver(s) who get lost; and fail
to communicate with Dispatch.
g. Driver(s) with Lost or Expired
Collier County Identification
Badges
h. Driver(s) leaving vehicle with
patrons unattended.
i. Driver(s) leaving vehicles
unsecured.
j. Employees who engage in the
purchase or consumption of
alcohol, drugs or tobacco
products while in full or partial
uniform.
LD15.
The Contractor is expected to care for
$50 plus the cost of repair if Communication
all County provided equipment and
Equipment is found tampered with, abused
establish policies and procedures to
and/or neglected as identified by PTNE Staff
ensure that equipment is not tampered
and/or PTNE's repair Contractor.
with, abused or neglected.
LD16.
The Contractor is required to ensure
$50 per incident where the provider does not
that drivers of all revenue vehicles or
maintain paper or electronic documentation of
vehicles that may transport
all components inspected.
passengers conduct Pre/Post Trips
$500 for failure of a driver to conduct a
inspections.
Pre/Post Trip inspection of any deployed
vehicle.
$50 for inadequate inspection procedures for
any safety -sensitive automotive component or
equipment.
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Requirements
Liquidated Damage Amount
LD17.
The Contractor is required to maintain
$50 per day per vehicle per occurrence for
all required vehicles in accordance
non-compliant vehicle(s).
with terms and conditions of this
Contract. Vehicles found to be non-
compliant by PTNE or designee after a
vehicle inspection, safety or vehicle
audit, will be removed from service.
Examples of non-compliance include,
but are not limited to:
a. Vehicle(s) in-service not
properly logged into the Radio,
MDT or any other required
systems;
b. Vehicle(s) in-service that are
not clean, exterior or interior;
c. Vehicle(s) in-service with
damaged seats or damaged
interiors;
d. Vehicle(s) in-service with leaky
interiors due to A/C
Condensation or any other
fluid(s);
e. Vehicle(s) with accident
damage or body damage;
f. Vehicle(s) with graffiti or
damages in the driver's area as
a result of driver misuse or
abuse;
g. Vehicle(s) with inoperable
Radios or MOT's;
h. Vehicle(s) with inoperative
interior and/or exterior lights;
L Vehicle(s) with lack of current
PTNE-issued publications;
j. Vehicle(s) with sub -standard
climate control
LD18.
The Contractor is required to maintain
$50 per occurrence for not removing trash 2
all bus stop and shelter locations.
times per week.
$100 for not providing the Monthly Bus Stop
Condition and Status report with invoicing
documents.
$100 per incident for failure to report damage
to the bus stop or shelter.
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Requirements
Liquidated Damage Amount
The Contractor is expected to submit
$50 per day per occurrence for Reporting
accurate, complete reports within the
Infractions.
PTNE established timeframes.
Infractions may include failure to
submit reports by established dates,
submission of inaccurate or
incomplete reports, or maintaining
proper records.
Examples of reporting infractions
include, but are not limited to:
a. Failure to maintain current
records for training
documentation, in personnel
files for all personnel. At a
minimum, this includes:
o Drivers' License
records
o Defensive Driving
records
o Motor Vehicle records
o Background records
o Customer Comments
and/or other Incident
reports
b. Failure to conduct and properly
document mandatory ride
checks.
c. Failure to maintain and submit
any requested reports as
required and/or requested.
d. Failure to submit complete and
accurate driver manifests.
LD19.
The Contractor shall faithfully adhere
$1,000 per incident discovered where the
to all standard MVR, background
Contractor failed to adhere to all review
screening reviews and driver licensing
requirements.
and registration requirements.
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Requirements
Liquidated Damage Amount
LD20.
The Contractor is required to maintain
$100 per incident for not maintaining the CCF
a compliant Drug and Alcohol program
for all tests completed.
and maintain documentation of all
results and practices.
$500 for failure to conduct an annual audit of
the drug and alcohol testing facilities used.
$100 per employee that is failed to be trained
for Drug and Alcohol Training prior to
conducting safety sensitive duties.
$500 per incident where a supervisor fails to
have obtained Reasonable Suspicion Training
Certification.
$500 per quarter will be assessed for failure to
scheduling testing proportionately during
scheduled operations
$500 for failure to follow Drug and Alcohol
Policy and FTA Drug and Alcohol Procedures.
$500 for failure to have an FTA/FDOT
approved testing facility available for Random,
Reasonable Suspicion, and Post Accident
Testing during all times operations are
conducted.
$500 per incidence where a manager or
supervisor is not on duty to be available to
manage the Drug and Alcohol procedures and
policies.
$1000 per sub -contractor for failure to
administrate sub -contractor drug and alcohol
programs.
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Requirements
Liquidated Damage Amount
LD21.
The Contractor is expected to operate the
$100 per occurrence for "Safety Infractions" as
systems in a safe and efficient manner. A
documented or reported to PTNE.
Safety Infraction is an action in which the
safety of the patron, the driver, the vehicle,
other people, other vehicles and/or
property is jeopardized. Safety infractions
include, but are not limited to:
a. Consumption of food while
operating a Vehicle;
b. Contractor's personnel who fail to
properly complete any and all
accident/incident reports
regarding CAT or CAP
passengers and/or Collier County
property including an incomplete
D&A decision tree;
c. Driver(s) or Street Supervisor(s)
not in possession of a valid Florida
Driver's License and a
Department of Transportation
(DOT) medical card, while in
Revenue Service;
d. Driver(s) who fail to properly notify
the Dispatch Office of
incidents/accidents/emergency
services involving passengers,
property and/or Collier County
property;
e. Failure to conduct pre -trip
inspection, including cycling of the
wheelchair ramp or lift;
f. Failure to make initial contact and
maintain contact with Dispatch
Office;
g. Failure to properly tie down a
wheelchair correctly or call out
required ADA stops as observed
by PTNE staff and/or PTNE
representatives (including video
playback);
h. Improper use of the Radio and/or
MDT equipment;
L Lack or improper use of Seat Belts
for all occupants in the Vehicle;
j. Operation of a revenue service
with non -trained personnel;
k. Operation of a Vehicle while
texting;
I. Operation of a Vehicle with a cell
phone, cell phone ear piece or ear
cord;
m. Reckless driving;
n. Running Red Lights;
o. Speeding
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Requirements
Liquidated Damage Amount
LD22.
PTNE requires full staffing by the
25% of the salary for the time that a key
Contractor.
personnel position is vacant for over 14 days.
$100 per day per vacancies in Supervisory
Personnel. All required supervisory positions
(starters, street supervisors, service
supervisor, and safety personnel) must be
covered each day in case of turnover,
sickness, vacation or other absences with a
qualified replacement.
$100 per day for any non PTNE-approved
personnel operating a route without PTNE's
prior written approval.
LD23.
County vehicles are to be used for
$500 for any occurrence of Contractor using
approved purposes only.
Collier County vehicles for other than an
explicit PTNE approved purpose.
LD24.
The Contractor shall encourage its
$100 per incident after a driver's second such
drivers to exercise means to prevent
avoidable instance of like damage.
instances of avoidable repeat
dama a/harm to vehicles.
LD25.
The Contractor shall perform a
$500 per month of less than 20% of total CAT
minimum of 20% scheduled trips on
Connect trips performed by non -County owned
non -County -owned vehicles. (This
vehicles.
percentage may be revised on an
annual basis).
LD26.
The Contractor will ensure that all
$1,000 per door or gate that is left unsecured
exterior TOF door are locked after
in the evening.
hours. The Contractor will ensure that
all TOF gates and public access points
$50 per event where a vehicle found to be
are secure. The Contractor will ensure
unlocked.
that all vehicles are secure and/or
locked when not in use. The
$50 per event where equipment or technology
Contractor will ensure that all
hardware is left unsecured.
equipment and technology hardware is
secured and accounted for.
LD27.
The Contractor shall be responsible to
$500 per day beyond 15 days of no
remove radio programming from non-
documentation being provided.
County -owned vehicles within 15 days
of no longer being used for County
CAT Connect trips. Documentation
must be provided to the County from a
radio vendor that this has occurred.
LD28.
Failure to properly process "Lost and
$100 per item not properly documented or
Found" recovered items in a timely
each instance where the County policies and
manner and/or failure to implement the
procedures are not followed.
lost and found process in a proper
manner.
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Requirements
Liquidated Damage Amount
LD29.
Failure to have a driver assigned to
$50 per open position.
each fixed route, CAT Connect run,
and back-up driver requirement will
result in liquidated damages
assessed.
LD30.
The Contractor will be assigned
$50 per trip categorized incorrectly.
Liquidated Damages where any trip is
inappropriately categorized as a No -
Show, Cancel on Arrival, Late Cancel,
Missed Trip, Same-day Cancel, or
Cancel
LD31.
It is the Contractor's responsibility to
$50 per item where the contractor fails to
keep all procedures and files up to
maintain compliance with documentation.
date and in compliance. Should
PTNE's random audit find a non-
compliant file or proper documentation
the Contractor may be assessed
liquidated damages.
LD32.
Failure to conduct and document
$50 per road observation needed to increase
mandatory ride checks may result in
the percentage to 25%.
the assessment of liquidated
damages.
The Contractor will conduct road
observations of 25% of the drivers
monthly which will include a complete
pick up and drop of cycle for CAT
Connect and at least 1/4 loop of a fixed
route driver. Up to 5 paratransit trips
and 5 Fixed routes will be selected by
PTNE for evaluation.
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Column1 Column2 Description Column3 Column4 Column5 Column6 Estimated
Operating
Cost
Column7 Match Required Net Cost
GF
Annual FTA 5307 Grant Match (50/50) $ 826,000 $ 413,000 $ 413,000
Route Enhancement Description Loops Headway
Off-Peak
Daily Revenue
Hours
Annual Revenue
Hours
Estimated
Operating
Cost
Estimated
Fare
Recovery
Match Required Net Cost
GF
11 Frequency Add 1 Loop To Peak Service 1 90 1.5 460.5 $ 47,616 $ 5,714 $ - $ 41,902
11 Hours of Operation Extend Evening Service By 1 Loop 1 90 1.5 538.5 $ 55,681 $ 6,682 $ - $ 48,999
12 Frequency Add 2 Loops To Peak Service 2 90 3.0 921.0 $ 95,231 $ 11,428 $ - $ 83,804
15 Frequency Add 3 Loops To Peak Service 3 90 4.5 1381.5 $ 142,847 $ 17,142 $ - $ 125,705
17 Hours of Operation Extend Evening Service By 2 Loops 2 90 3.0 1077.0 $ 111,362 $ 13,363 $ - $ 97,998
19 Frequency Add 1 Loop To Morning 1 120 2.0 718.0 $ 74,241 $ 8,909 $ - $ 65,332
25 Frequency Add 2 Loops (Currently The Route Has A Gap During The Day) 2 90 3.0 1077.0 $ 111,362 $ 13,363 $ - $ 97,998
27 Hours of Operation Extend Morning Service By 1 Loop 1 90 1.5 538.5 $ 55,681 $ 6,682 $ - $ 48,999
28 Frequency Add 1 Loop During The Day 1 120 2.0 718.0 $ 74,241 $ 8,909 $ - $ 65,332
29 Route Operation Continue Seasonal Beach Bus Route - Vanderbilt 8 45 6.0 732.0 $ 75,689 $ 9,083 $ - $ 66,606
Total 22 28.0 8162.0 $ 843,951 $ 101,274 $ - $ 742,677
Route Enhancement Description Loops Headway
Off-Peak
Daily Revenue
Hours
Annual Revenue
Hours
Estimated
Operating
Cost
Estimated
Fare
Recovery
Match Required Net Cost
GF
13 Frequency Add 4 Loops To Provide Service from 2am-2pm (50/50) 4 4.0 1228.0 $ 126,975 $ 15,237 63,488$ $ 48,251
13 Bus Purchase Purchase Bus To Support Route (80/20) 0 0.0 0.0 $ 480,000 $ - 96,000$ $ 96,000
Total 4 4.0 1228.0 $ 606,975 $ 15,237 $ 159,488 $ 144,251
TOTAL 26 32.0 9390.0 2,276,926$ 116,511$ 572,488$ 1,299,927$
Priority 3 - New Competitive Grant Funded Route Enhancements - State Service Development Grant
(x/x) Indicates Match Amounts - County share is after the /
Priority 1 - Existing Funding Shortfalls
Priority 2 - County Funded Route Enhancements