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Agenda 01/22/2019 Item #11D01/22/2019 EXECUTIVE SUMMARY Recommendation to award Request for Proposal No. 18-7429, “Security Services,” to G4S Secure Solutions (USA), Inc., for Countywide security services and authorize the Chairman to execute the attached Agreement with the vendor. OBJECTIVE: To obtain quality security services to protect Collier County property, the public and County personnel. CONSIDERATIONS: The Division of Facilities Management is responsible for providing security to the County Courthouse and other County-maintained buildings, to ensure the safety of the public and building personnel, including State and federal officials. By using contract security officers, the County can procure security services in a competitive and efficient manner. Security services utilized in Collier County include courthouse screening, security checkpoints for administrative buildings, special details for county events, securing water and wastewater plants for utility divisions, and other security details, as needed. Security services are also utilized to handle patrols of the Main Campus, Parks, Growth Management, County libraries, and other County facilities. On July 16, 2018, the Procurement Services Division released notices for Request for Proposal (RFP) # 18-7429 Security Services to 7,312 vendors. Interested vendors downloaded one hundred and sixty-six (166) packages, and the County received seven (7) proposals by the submission deadline. After review by staff, all proposals were deemed responsive/responsible as shown by the below chart. Respondents: Company Name City County State Rank Responsive/Responsibl e G4S Secure Solutions (USA), Inc Fort Myers Lee FL 1 Y/Y Securitas Security Services USA, Inc Fort Myers Lee FL 2 Y/Y US Security Associates Fort Myers Lee FL 3 Y/Y American Guard Services Miami Broward FL 4 Y/Y Security Alliance Doral Broward FL 5 Y/Y ISS Action Fort Myers Lee FL 6 Y/Y Miami Patrol Eagle Protection, LLC Miami Broward FL 7 Y/Y A selection committee met on September 26, 2018, and recommended to award an agreement to G4S Secure Solutions (USA), Inc. The RFP selection was based on the following grading criteria: Business Plan, Cost of Services to the County, Experience and Capacity of the Firm, Specialized Expertise of Team Members, References, and Local Vendor Preference. G4S Secure Solutions (USA) Inc. was ranked the highest security service firm by the committee. G4S was also deemed the lowest priced out of the top three vendors for the Cost of Services to the County. The agreement may also be used by other County departments requiring security services, once approved by Facilities Management. FISCAL IMPACT: To address the increasing anticipated expenditures for security services, staff completed a cost containment review and reduced the annual expenditures by approximately $250,000. In consideration of the anticipated savings, the base annual amount of the contract is estimated to be 11.D Packet Pg. 266 01/22/2019 $1,700,000 plus any additional and unanticipated services. Funds are available in the Division of Facilities Management Operating Budget 001-122240 and other user division cost centers. Security Services Contract Annual Projected Expenditure Breakdown Location Annual Expenditure Security Administration $ 89,249.40 Government Center (Courthouse, Admin Building F, etc.) $ 833,319.24 Satellite Services (GMD, ESC, North Collier Gov. Center, Immk Gov Center, etc.) $ 321,375.60 PUD Plants and Patrols $ 337,667.20 Other Services (Patrols, Events, AED Maintenance, Training, Executive Protection, etc.) $ 118,388.56 Total $ 1,700,000.00 LEGAL CONSIDERATIONS: This item is approved as to form and legality and requires majority vote for Board approval. -SRT GROWTH MANAGEMENT IMPACT: There is no growth management impact associated with this Executive Summary. RECOMMENDATION: To award Request for Proposal No. 18-7429, “Security Services,” to G4S Secure Solutions (USA), Inc., for countywide security services and authorize the Chairman to execute the attached Agreement with the vendor. Prepared By: Miguel Carballo, CFM, Manager of Facilities, Division of Facilities Management ATTACHMENT(S) 1. 18-7429 G4S Secure_Contract_VendorSigned (PDF) 2. 18-7429 G4S Secure_Insurance_12-7-18 (PDF) 3. 18-7429 NORA (PDF) 4. 18-7429 Solicitation (PDF) 5. [Linked] G4S_Security_Proposal_for_Collier_County_RFP_18-7429_-_August_14_2018 (PDF) 6. 18-7429 Addendum #1 (PDF) 7. 18-7429 Final Ranking (PDF) 11.D Packet Pg. 267 01/22/2019 COLLIER COUNTY Board of County Commissioners Item Number: 11.D Doc ID: 7572 Item Summary: Recommendation to award Request for Proposal No. 18-7429, “Security Services,” to G4S Secure Solutions (USA), Inc., for Countywide security services and au thorize the Chairman to execute the attached Agreement with the vendor. (Daniel R. Rodriguez, Deputy Department Head, Public Utilities Department) Meeting Date: 01/22/2019 Prepared by: Title: Operations Analyst – Facilities Management Name: Amanda Condomina 12/12/2018 2:23 PM Submitted by: Title: Director - Facilities Management – Facilities Management Name: Damon Grant 12/12/2018 2:23 PM Approved By: Review: Procurement Services Opal Vann Level 1 Purchasing Gatekeeper Completed 12/12/2018 3:23 PM Facilities Management Damon Grant Director - Facilities Completed 12/12/2018 3:35 PM Public Utilities Operations Support Joseph Bellone Additional Reviewer Completed 12/13/2018 8:51 AM Procurement Services Kristofer Lopez Additional Reviewer Completed 12/13/2018 10:09 AM Facilities Management Miguel Carballo Additional Reviewer Completed 12/13/2018 1:44 PM Public Utilities Department Dan Rodriguez Additional Reviewer Completed 12/17/2018 1:11 PM Procurement Services Sandra Herrera Additional Reviewer Completed 12/17/2018 1:56 PM Procurement Services Swainson Hall Additional Reviewer Completed 12/17/2018 4:03 PM Procurement Services Ted Coyman Additional Reviewer Completed 12/17/2018 5:28 PM Public Utilities Department Sarah Hamilton Level 1 Division Reviewer Completed 12/17/2018 6:21 PM Public Utilities Department George Yilmaz Level 2 Division Administrator Review Completed 12/18/2018 5:41 AM County Attorney's Office Scott Teach Level 2 Attorney Review Completed 12/20/2018 2:19 PM Office of Management and Budget Laura Wells Level 3 OMB Gatekeeper Review Completed 12/20/2018 4:27 PM County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 12/21/2018 8:51 AM Budget and Management Office Ed Finn Additional Reviewer Completed 12/26/2018 12:23 PM County Manager's Office Nick Casalanguida Level 4 County Manager Review Completed 01/14/2019 5:07 PM 11.D Packet Pg. 268 01/22/2019 Board of County Commissioners MaryJo Brock Meeting Pending 01/22/2019 9:00 AM 11.D Packet Pg. 269 11.D.1 Packet Pg. 270 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 271 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 272 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 273 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 274 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 275 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 276 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 277 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 278 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 279 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 280 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 281 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 282 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 283 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 284 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 285 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 286 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 287 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 288 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 289 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 290 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 291 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 292 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 293 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 294 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 295 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 296 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 297 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 298 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 299 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security 11.D.1 Packet Pg. 300 Attachment: 18-7429 G4S Secure_Contract_VendorSigned (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Holder Identifier : 7777777707070700077761616045571110767717006304446307662007550507120070571577277302230773435113741002107573772523126630076324001760137570766511512152746407363330663007512076727242035772000777777707000707007 7777777707070700073525677115456000723004413473117007033337242172001071333362521720010712332624216311107033336353163111071223372520731000713332724317201007033326342062110077756163351765540777777707000707007Certificate No :570074100908CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/YYYY) 12/06/2018 IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. PRODUCER Aon Risk Services, Inc of Florida 1001 Brickell Bay Drive Suite 1100 Miami FL 33131 USA PHONE (A/C. No. Ext): E-MAIL ADDRESS: INSURER(S) AFFORDING COVERAGE NAIC # (866) 283-7122 INSURED 19445National Union Fire Ins Co of PittsburghINSURER A: 23841New Hampshire Insurance CompanyINSURER B: 19380American Home Assurance Co.INSURER C: 23817Illinois National Insurance CoINSURER D: INSURER E: INSURER F: FAX (A/C. No.):(800) 363-0105 CONTACT NAME: G4S Secure Solutions (USA) Inc. 1395 University Blvd Jupiter FL 33458 USA COVERAGES CERTIFICATE NUMBER:570074100908 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.Limits shown are as requested POLICY EXP (MM/DD/YYYY) POLICY EFF (MM/DD/YYYY) SUBR WVD INSR LTR ADDL INSD POLICY NUMBER TYPE OF INSURANCE LIMITS COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR POLICY LOC EACH OCCURRENCE DAMAGE TO RENTED PREMISES (Ea occurrence) MED EXP (Any one person) PERSONAL & ADV INJURY GENERAL AGGREGATE PRODUCTS - COMP/OP AGG X X X GEN'L AGGREGATE LIMIT APPLIES PER: $1,000,000 $2,000,000 Excluded $2,000,000 $2,000,000 $2,000,000 A 10/01/2018 10/01/2019 Y GL5425738 PRO- JECT OTHER: AUTOMOBILE LIABILITY ANY AUTO OWNED AUTOS ONLY SCHEDULED AUTOS HIRED AUTOS ONLY NON-OWNED AUTOS ONLY BODILY INJURY ( Per person) PROPERTY DAMAGE (Per accident) X BODILY INJURY (Per accident) $1,000,000A10/01/2018 10/01/2019 AOS CA 958-13-44A 10/01/2018 10/01/2019 MA CA 958-13-42A 10/01/2018 10/01/2019 Y Y Y VA COMBINED SINGLE LIMIT (Ea accident) CA 958-13-41 EXCESS LIAB OCCUR CLAIMS-MADE AGGREGATE EACH OCCURRENCE DED UMBRELLA LIAB RETENTION E.L. DISEASE-EA EMPLOYEE E.L. DISEASE-POLICY LIMIT E.L. EACH ACCIDENT $2,000,000 X OTH- ER PER STATUTE B 10/01/2018 10/01/2019 AOS WC031467871C 10/01/2018 10/01/2019 $2,000,000 Y / N (Mandatory in NH) ANY PROPRIETOR / PARTNER / EXECUTIVE OFFICER/MEMBER EXCLUDED?N / AN CA WORKERS COMPENSATION AND EMPLOYERS' LIABILITY If yes, describe under DESCRIPTION OF OPERATIONS below $2,000,000 WC031467873 EL Each AccidentXWC459562110/01/2018 10/01/2019 OH-Statutory WC $1,000,000EL Disease - Policy EL Disease - Ea Empl $1,000,000 Excess WCB SIR applies per policy terms & conditions $1,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) RE: Evidence of insurance for Fixed Term Service Agreement No. 18-7429 Security Services. For any and all work performed on behalf of Collier County under written agreement. Collier County Board of County Commissioners, OR, Board of County Commissioners in Collier County, OR Collier County government, OR Collier County are included as Additional Insured in accordance with the policy provisions of the General Liability and Automobile Liability policies. General Liability and Automobile Liability evidenced herein are Primary and Non-Contributory to other insurance available to an Additional Insured, but only in accordance with the policy's provisions. CANCELLATIONCERTIFICATE HOLDER AUTHORIZED REPRESENTATIVECollier County Board of County Commissioners 3295 Tamiami Trail E. Naples, FL 34112 USA ACORD 25 (2016/03) ©1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. 11.D.2 Packet Pg. 301 Attachment: 18-7429 G4S Secure_Insurance_12-7-18 (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER:ACORD 25 FORM TITLE:Certificate of Liability Insurance AGENCY ADDITIONAL REMARKS EFFECTIVE DATE: CARRIER NAIC CODE NAMED INSURED See Certificate Number: See Certificate Number: POLICY NUMBER AGENCY CUSTOMER ID: ADDITIONAL REMARKS SCHEDULE LOC #: Aon Risk Services, Inc of Florida 10515775 570074100908 570074100908 ADDITIONAL POLICIES If a policy below does not include limit information, refer to the corresponding policy on the ACORD certificate form for policy limits. INSURER INSURER INSURER INSURER INSURER(S) AFFORDING COVERAGE Page _ of _ NAIC # G4S Secure Solutions (USA) Inc. TYPE OF INSURANCE POLICY NUMBER LIMITS WORKERS COMPENSATION D WC031467872 10/01/2018 10/01/2019 B WC031467868 10/01/2018 10/01/2019 B WC031467867 10/01/2018 10/01/2019 B WC031467874 10/01/2018 10/01/2019 B WC031467869 10/01/2018 10/01/2019 FL MA, WI - incl. Stop Gap AK,AZ,IL,KY,NC,NH,UT,VA ME NJ, PA N/A N/A N/A N/A N/A ADDL INSD INSR LTR SUBR WVD POLICY EFFECTIVE DATE (MM/DD/YYYY) POLICY EXPIRATION DATE (MM/DD/YYYY) ACORD 101 (2008/01)© 2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD 11.D.2 Packet Pg. 302 Attachment: 18-7429 G4S Secure_Insurance_12-7-18 (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to Holder Identifier : 7777777707070700077761616045571110767717006304446307662007550507120070571577277302230773435113741002107573772523126630076324001760137570762551156156302007723730663447112076727242035772000777777707000707007 7777777707070700073525677115456000733015502562117107033327353073111071233363420621110713332724217301007033336352172000070333372421720010703322624306311007033227253162000077756163351765540777777707000707007570074100921CERTIFICATE NUMBER:CERTIFICATE OF PROPERTY INSURANCE DATE (MM/DD/YYYY) 12/06/2018 Aon Risk Services, Inc of Florida PRODUCER 1001 Brickell Bay Drive Suite 1100 Miami FL 33131 USA (866) 283-7122 (800) 363-0105 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. CONTACT NAME: PHONE (A/C. No. Ext): E-MAIL ADDRESS: PRODUCER CUSTOMER ID #: FAX (A/C. No.): INSURER(S) AFFORDING COVERAGE NAIC # INSURER A:INSURED Beazley Insurance Company, Inc. 37540 INSURER B: 10515775 G4S Secure Solutions (USA) Inc. INSURER D: INSURER E: INSURER F: INSURER C:1395 University Blvd Jupiter FL 33458 USA LOCATION OF PREMISES/ DESCRIPTION OF PROPERTY (Attach ACORD 101, Additional Remarks Schedule, if more space is required) RE: Evidence of insurance for Fixed Term Service Agreement No. 18-7429 Security Services. For any and all work performed on behalf of Collier County under written agreement. CERTIFICATE NUMBER:REVISION NUMBER:570074100921COVERAGES THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. POLICY EXPIRATION DATE (MM/DD/YYYY)LIMITS COVERED PROPERTYPOLICY EFFECTIVE DATE (MM/DD/YYYY)POLICY NUMBER TYPE OF INSURANCEINSR LTR PROPERTY CAUSES OF LOSS BASIC BROAD EARTHQUAKE FLOOD BUILDING PERSONAL PROPERTY BUSINESS INCOME EXTRA EXPENSE BLANKET BUILDING BLANKET PERS PROP BLANKET BLDG & PP WIND DEDUCTIBLES BUILDING CONTENTS RENTAL VALUE SPECIAL INLAND MARINE TYPE OF POLICY CAUSES OF LOSS NAMED PERILS POLICY NUMBER CRIME TYPE OF POLICY Crime - Primary X X X X $1,000,000 $1,000,000 $1,000,000 Aggregate Limit Empl Dishonesty Computer Fraud AAAA V203F9180201 10/01/2018 10/01/2019 BOILER & MACHINERY / EQUIPMENT BREAKDOWN SPECIAL CONDITIONS / OTHER COVERAGES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) Blanket Crime Coverage including Third Party Fidelity CERTIFICATE HOLDER CANCELLATION AUTHORIZED REPRESENTATIVE Collier County Board of County Commissioners 3295 Tamiami Trail E. Naples, FL 34112 USA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. ACORD 24 (2016/03) © 1995-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD 11.D.2 Packet Pg. 303 Attachment: 18-7429 G4S Secure_Insurance_12-7-18 (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to ADDITIONAL REMARKS SCHEDULE AGENCY CUSTOMER ID: LOC #: ADDITIONAL REMARKS AGENCY POLICY NUMBER CARRIER See Certificate Number: EFFECTIVE DATE: NAIC CODE NAMED INSURED See Certificate Number: FORM NUMBER:Certificate of Property InsuranceFORM TITLE:ACORD 24 THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, Aon Risk Services, Inc of Florida 10515775 570074100921 570074100921 ADDITIONAL POLICIES If a policy below does not include limit information, refer to the corresponding policy on the ACORD certificate form for policy limits. INSURER INSURER(S) AFFORDING COVERAGE NAIC # INSURER INSURER INSURER Page _ of _ G4S Secure Solutions (USA) Inc. INSR LTR TYPE OF INSURANCE POLICY NUMBER COVERED PROPERTY CRIME A V203F9180201 10/01/2018 10/01/2019 Transit Limit $5,000,000 Credit Card $5,000,000 Deductible $100,000 Credit Card Ded $1,000 LIMITSPOLICY EFFECTIVE DATE (MM/DD/YYYY) POLICY EXPIRATION DATE (MM/DD/YYYY) ACORD 101 (2008/01) The ACORD name and logo are registered marks of ACORD © 2008 ACORD CORPORATION. All rights reserved. 11.D.2 Packet Pg. 304 Attachment: 18-7429 G4S Secure_Insurance_12-7-18 (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to 11.D.3 Packet Pg. 305 Attachment: 18-7429 NORA (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure Solutions) b COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS REQUEST FOR PROPOSAL (RFP) FOR SECURITY SERVICES SOLICITATION NO.: 18-7429 KRISTOFER LOPEZ, PROCUREMENT STRATEGIST PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FLORIDA 34112 TELEPHONE: (239) 252-8944 Kristofer.lopez@colliercountyfl.gov (Email) This solicitation document is prepared in a Microsoft Word format (Rev 8/7/2017). Any alterations to this document made by the Vendor may be grounds for rejection of proposal, cancellation of any subsequent award, or any other legal remedies available to the Collier County Government. 11.D.4 Packet Pg. 306 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure SOLICITATION PUBLIC NOTICE REQUEST FOR PROPOSAL (RFP) NUMBER: 18-7429 PROJECT TITLE: Security Services LOCATION: PROCUREMENT SERVICES DIVISION, CONFERENCE ROOM A, 3295 TAMIAMI TRAIL EAST, BLDG C-2, NAPLES, FLORIDA 34112 PLACE OF RFP OPENING: PROCUREMENT SERVICES DIVISION 3295 TAMIAMI TRAIL EAST, BLDG C-2 NAPLES, FL 34112 All proposals shall be submitted online via the Collier County Procurement Services Division Online Bidding System: https://www.bidsync.com/bidsync-cas/ INTRODUCTION As requested by the Collier County Facilities Division (hereinafter, the “Division or Department”), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, “County”) has issued this Request for P roposal (hereinafter, “RFP”) with the intent of obtaining proposals from interested and qualified vendors in accordance with the terms, conditions and specifications stated or attached. The vendor, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated. The results of this solicitation may be used by other County departments once awarded according to the Board of County Commissioners Procurement Ordinance. BACKGROUND The Facilities Management Division – Government Security Section is tasked to provide security to government buildings (screening for weapons, drugs), CCTV video surveillance, card access security details, building surveys, employee / general public investigations, and government functions (events) including increased security for Executives, Judges and Elected Officials and official guests of the County. The Security Contractor shall work in concert with the Facilities Management Division –Government Security Section with the discharge of the duties. Historically, County departments have spent approximately $1,400,000.00. TERM OF CONTRACT The contract term, if an award(s) is/are made is intended to be for three (3) years with two (2) one (1) year renewal options. Prices shall remain firm for the initial term of this contract. Surcharges will not be accepted in conjunction with this contract, and such charges should be incorporated into the pricing structure. The County Manager, or designee, may, at his discretion, extend the Agreement under all of the terms and conditions contained in this Agreement for up to one hundred eighty (180) days. The County Manager, or designee, shall give the Contractor written n otice of the County's intention to extend the Agreement term not less than ten (10) days pri or to the end of the Agreement term then in effect. DETAILED SCOPE OF WORK The Scope of Services will establish requirements for Security Services for Collier County from a qualified company. The following outlines Collier County’s general objectives in regard to the daily scope of work and expectations in regard to security officer’s conduct and appearance. Collier County reserves the right to remove any officer from duty, on a temporary or permanent basis without cause. Compliance with the County’s Standard Operating Procedures Manual. The Department’s “Security Standard Operating Procedures Manual” will be part of this RFP. The Contractor will be responsible for insuring that all of the rules, procedures, and policies within the SOP are followed. Contractors responding to this RFP will be required to sign a confidentially agreement, as the referenced document is exempt from public records. Contractors will not make copies of this document and will return each document to the Department. Competency of Contractor To qualify as a responsive proposer, the Contractor must meet the following minimum requirements: 11.D.4 Packet Pg. 307 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure A. Contractor shall have a minimum of five thousand (5,000) wee kly hours of service in Collier, Lee, Broward, and Dade Counties or surrounding counties within a forty (40) mile radius and shall have a minimum of one (1) contract within these counties with a minimum of one thousand (1,000) hours per week of continual service and shall have maintained this level of service fo r a duration not less than thirty-six (36) consecutive months immediately prior to the date of this RFP. This requirement is necessary to demonstrate that the Contractor has sufficient resources and abilities to assume a contract of the size and scope required of Collier County. It is the responsibility of the Contractor to supply any documentation with the proposal to verify this. B. Contractor must have experience providing the same levels of service required in this RFP with regard to the qualifications of the officers. This experience must have been permanent service, for more than twenty-four (24) consecutive months and this information must be verified. C. Contractor must have an in-house training department, licensed by the State of Florida, capable of providing the necessary training outlined and required by this RFP within their operating office. D. Contractor must demonstrate the ability to provide continuous and uninterrupted security service in the event of a natural disaster. E. Contractor must currently provide the same levels of service required in the RFP to similar type agencies and supply evidence that they have provided this service for a minimum of three (3) consecutive years. All personnel assigned to this Contract must meet the following minimum requirements: fifty (50) full- time security officers currently working for their company in Lee and/or Collier County. Contractor’s Responsibilities It shall be understood and agreed that any and all services, materials and equipment shall comply fully with all Local, State and Federal laws and regulations. Each contractor that plans to enter into a contract with the County, as well as such contractor’s employees or other representatives, including all sub-contractors at every tier (including vendors, repair persons and/or delivery individuals) who will have physical access to County facilities or locations related to security or public safety shall be required to comply with the fingerprinting and background checks. In these instances, all new formal competitive County solicitations (e.g.: bid invitations and requests for proposals) and contracts shall include a clause that mandates fingerprinting and background checks performed by County Security Section staff and paid for by the Contractor or sub-contractor, etc., as the case may be. The clause shall mandate that the contractor in privity with the County shall be responsible to ensure that these requirements are complied with at all lower tiers associated with the project. Prior to the issuance of each formal solicitation, the project manager responsible for the contract shall work with the appropriate Purchasing Division representative to develop and include text in the solicitation that references the mandated checks and provides each prospective bidder/proposer with the means for obtaining more information about these requirements prior to tendering the bid or proposal. To the greatest extent possible, the results of these background checks should be on file in the Security Section files prior to the commencement of work. Fixed Hourly Rates Billing for services rendered will be based on the rates as negotiated and agreed upon by the Contractor and the County contained in the Schedule of Payments. The fixed hourly rates shall contain all charges, including wages and benefits paid to all Contractor personnel. There may be additional charges to the County for additional training and or equipment and or supplies requested by the County. The County reserves the right to be able to adjust the hourly billing rates in order to attract and retain the highest quality personnel. This will allow the County to take into account other economic conditions and remain competitive with other security projects in the geographical area. In any case all changes to hourly rate will be in writing by the Facilities Management Director or his designee. The County may at its sole discretion provide an annual cost of living adjustment to the Contract. The intent of this clause is that the officers benefit from this increase. Public Relations An important aspect of security duties involves public relations. The security officer is usually the first person contacted by visitors. The impression created by the officer in the performance of the officer's duties has a direct bearing on an initial opinion formed of Collier County Government. It is the officer's responsibility to ensure that this impression is highly favorable. The officer's actions will be firm and determined, yet polite in all dealings with staff, visitors, and other persons. A cheerful "Good 11.D.4 Packet Pg. 308 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure morning", or "Good evening", in greeting visitors sets a favorable impression of officer performance. Courtesy and tact are essential in dealing with Collier County staff, visitors, vendors, contractors, and all other persons Collier County. Holidays The County observes the following holidays and may not require coverage or the same amount of coverage from security personnel: New Year’s Martin Luther King President’s Day Memorial Day Independence Day Labor Day Veteran’s Day Thanksgiving Day after Thanksgiving Christmas Day Day after Christmas The contractor will pay employees at a rate of time and one half for working any County observed holiday. The contractor will invoice the County at a rate of time and one half. Recruitment & Selection The following guidelines must be used by the Contractor in the selection of personnel to be assigned to the Collier County designated facilities, posts or details. After a potential hire is processed through selection as stated below, the individual shall be made available to a Collier County authorized representative for interview and evaluation prior to being assigned a post or assignment. The documentation concerning screening/selection should be made available to Collier County at this time. The final decision as to acceptability of any person for assignment will rest with the Collier County authorized representative. All officers must be fingerprinted and background checked by Facilities Management staff at the contractor’s expense, at the beginning and continuously throughout the contract period (currently, every 5 years or as directed). Any costs incurred will be deducted from the contractor’s monthly invoice. Any arrests of any of the contractor’s officers working for Collier County Government must be reported to the County’s Facilities Management Director or his designee immediately. Officer Certification The Contractor will provide the Contract Officer with annual written proof of each officer's valid State of Florida Security licenses (D&G) and CPR/AED certifications (American Heart or American Red Cross). Wage Determination & Benefits The contractor shall provide officers according to the following categories as assigned to this Contract and must meet the following minimum requirements. Wage determination will be as provided on the Tab 3 submission. The contractor will provide the County with a fixed contractor mark-up for each category for the duration of the contract. PROGRAM MANAGER The Program Manager is required to ensure understanding of, and compliance with, the following in regard to courtesy, knowledge, training and responsibilities of subordinates. The performance of work will be in compliance with the schedule of posts/hours and the Post Orders/Emergency Response Procedures. Additional directives may be established at any time during the contract period. The Program Manager or his /her designee will also conduct professional investigations as part of his / there assigned duties. More extensive duties (as directed by the Contract Officer) may be assigned by the Contract Officer as an additional service at an additional cost to the County. Conducts building / plant surveys. The Program Manager is responsible for the administrative functions associated with overseeing the continuing implementation of measures designed for the safety and security of the Collier County Government Security Contract. The following duties are normal for this position which reports directly to the Facilities Management Director or his designee. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. This position is a salaried/exempt 11.D.4 Packet Pg. 309 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure position. These duties are at the discretion of the Facilities Management Director or his/her designee and on behalf of the County. • Ensures Division (Facilities Management Division) compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations. • Consults with assigned staff to review work requirements, status, and problems; assists with complex or problem situations; provides direction, advice, and technical expertise. • Develops/implements policies and procedures as required; initiates emergency procedures as warranted. • Reviews operational problems and recommends changes in procedures and programs. • Investigates unusual occurrences when needed and ensures proper documentation. • Reviews logs, incident reports, and other documentation prepared by subordinate staff. • Processes a variety of documentation associated with Departmental operations, per established procedures and within designated time frames; distributes documentation or retains records as appropriate. • Communicates with Client, employees, other departments, law enforcement personnel, court officials, outside agencies and other individuals as needed to coordinate work activities. • Oversees the fingerprinting and criminal history checks in accordance with the existing Collier County Ordinance. • Maintains liaison with the Collier County Sheriff’s Bureau on matters of mutual concern. • Monitors the annual Security Budget and maintain spreadsheet showing all contract security expenses by detail or post. • Maintains a monthly incident report overview and send to Facilities Management Director. • Provides security for Collier County functions that have not been budgeted for. • Conducts internal investigations as requested. • Conducts security audits, site inspections as requested. • Maintains spreadsheets showing number of persons visiting County buildings and number of prohibited persons held at various checkpoints. • Performs other related duties as required by the Director of Facilities Management. • Review construction plans and make security recommendations as requested. • Works with building occupants to determine security needs. • Coordinates with vendors on security systems to be installed. • Attends meetings; serves on committees or boards as needed. • Provides monthly AED and Assistance Box inspections with existing staff • Manages the County’s Background checks (fingerprinting) program as directed by the Contract Officer. ASSISTANT PROGRAM MANAGER Assists the Program Manager as directed. May relieve the Program Manager as needed. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. • Training: The County may, at its expense, secure within the scope of the Contract, the services of an Assistant Program Manager in charge of training. This is in addition to any other training clauses addressed within this Contract. • Oversees Executive Protection • Provides monthly AED and Assistance Box inspections with existing staff • Investigates unusual occurrences when needed and ensures proper documentation • Conducts internal investigations as requested. • Conducts security audits, site inspections as requested • Works with building occupants to determine security needs OPERATIONS SUPERVISOR Assists the Program Manager as directed. May relieve the Program Manager as needed. The Operations Supervisor is responsible for the operational work functions associated with overseeing the continuing implementation of measures designed for the safety and security of the Collier County Government Campuses. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. • Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. • Coordinates daily work activities; organizes and prioritizes workload; prepares work schedules to ensure adequate coverage; 11.D.4 Packet Pg. 310 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure maintains attendance records; makes work assignments; monitors statues of work in progress; inspects completed work; troubleshoots problem situations. • Ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals. • Maintains records pertaining to employee attendance and reviews time sheets for shift personnel. • Reviews operational problems and recommends changes in procedures and programs. • Investigates injuries, incidents, grievances, complaints, or allegations made by/about staff; initiates problem resolution; adjusts employee grievances in accordance with policy. • Interprets and enforces public safety rules, regulations and procedures; maintains a secure and peaceful environment on the campus. • Supervises completion of applicable forms, securing of lost property and explaining of campus rules, regulations and procedures. • Ensures availability of adequate equipment and supplies; initiates requests for new or replacement items. • Communicates via telephone and /or two-way radio; provides information and assistance; takes and relays messages; responds to requests for service or assistance. • Operates a computer to enter, retrieve, review or modify data; verifies accuracy or entered data and make corrections as appropriate; utilizes word processing, spreadsheet, database, desktop publishing, e-mail or other software programs) POST SUPERVISOR The Post Supervisor is responsible for daily operations associated with overseeing the continuing implementation of measures designed for the safety and security of the Collier County Government Security Contract. • Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. • Coordinates daily work activities; organizes and prioritizes workload; prepares work schedules to ensure adequate coverage; maintains attendance records; makes work assignments; monitors status of work in progress; inspects completed work; troubleshoots problem situations. • Ensures compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations. • Ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals. • Consults with assigned staff to review work requirements, status, and problems; assists with complex or problem situations; provides direction, advice, and technical expertise. • Maintains records pertaining to employee attendance, available vacation/sick benefits, and other personnel/payroll issues; reviews/approves time sheets for shift personnel. • Conducts training for subordinates in methods and techniques used in the administration of government security; conducts emergency drills; conducts roll calls; ensures that in-service training is presented and properly documented. • Develops/implements policies and procedures as required; initiates emergency procedures as warranted. • Reviews operational problems and recommends changes in procedures and programs. • Assumes responsibilities of command officer in emergency situations for the Facilities Management Department. • Investigates injuries, incidents, grievances, complaints, or allegations made by/about staff; initiates problem resolution; adjusts employee grievances in accordance with policy. • Coordinates scheduled activities on the campus. SECURITY OFFICER • Former law enforcement experience, retired career military, military elite forces, police academy training, criminal justice degree or other degrees as approved by the Contract Officer. Other backgrounds with the approval of the Contract Officer. • Clinical drug test and physical examination. • MMPI Psychological test. • Integrity test. • 7-year prior employer check. • Out-of-State criminal records check (back to the age of 18). • Neighborhood Canvas performed by a State of Florida licensed investigator. • Driver’s license check. • Credit check. • Personal Reference check. • FDLE / FBI Criminal check. 11.D.4 Packet Pg. 311 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure EXECUTIVE PROTECTION OFFICER • Former law enforcement experience, retired career military, military elite forces, police academy training, criminal justice degree or other degrees as approved by the Contract Officer. Other backgrounds with the approval of the Contract Officer. • Clinical drug test and physical examination. • MMPI Psychological test. • Integrity test. • 7-year prior employer check. • Out-of-State criminal records check (back to the age of 18). • Neighborhood Canvas performed by a State of Florida licensed investigator. • Driver’s license check. • Credit check. • Personal Reference check. • FDLE / FBI Criminal check. • Must be able to pass a modified Cooper Age and Gender Base Standards or US Secret Service Physical Agility Test. • Must attend all training provided by both the Contractor and the County Executive Protection Officers will be paid an additional $5.00 per hour in addition to their regular rate while on the detail and 1.5 hours for travel. Overtime is paid if appropriate in addition to the $5.00 per hour detail deferential. The Contractor shall provide a benefit package for each officer, including medical benefits with a significant portion of the cost must be paid by the Contractor. A summary of these benefits and cost to the officers must be detailed in the proposal. These benefits will be maintained through-out the term of the Contract. Contractor must contribute to more than 50% of the premium for employee only health insurance benefits (AHC compliant). Spouse or dependent health insurance coverage and 401K benefits must be offered, but there is no minimum contribution set forth for the contractor. The County anticipates adding other positions as needed not specifically identified within this RFP. The proposer will submit a percentage make-up as provided for in the Price Proposal Billing Rate. The Facilities Management Director may approve in writing and with the approval of the Purchasing Agent additional wages for extraordinary circumstances and/or additional assignments or general or individual salary and or hourly rate adjustments. Overtime Coverage A. The County shall be invoiced for overtime incurred per the Overtime Rate as defined in the Schedule of Payments. B. New Assignments with less than 24-hour notice - The County will attempt to give reasonable notice to the Contractor of any new assignments. C. The Contract Officer may approve overtime charges based on the rate schedule for new or additional assignments / details. D. Overtime charges may be approved during natural or manmade disasters with the approval of the Contract Officer. Posts / Weekly Hours The following is a summary of the post assignments and hours which will be required for Collier County. The Contractor will develop recommendations for coverage after conducting an analysis of the security needs. The number of officers and hours are at the discretion of the Security Director or their designee. Typical positions and hours include but are not limited to: Posts Position Salary/Hourly Weekly Hours Administration Program Manager Salary 40 7:00 AM to 3:30 PM Administration Assistant Program Manager Salary 40 7:30 AM to 4:30 PM 11.D.4 Packet Pg. 312 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure Courthouse Operations Supervisor Salary 40 6:30 AM to 3:00 PM Courthouse Post Supervisor Hourly 40 5:00 AM to 1:00 PM Courthouse Post Supervisor Hourly 40 1:00 PM to 9:00 PM Courthouse Officer Hourly 40 8:00 AM to 4:00 PM Courthouse Officer Hourly 40 7:00 AM to 3:00 PM Courthouse Officer Hourly 40 7:00 AM to 3:00 PM Courthouse Officer Hourly 40 7:30 AM to 3:30 PM Courthouse Officer Hourly 40 7:30 AM to 3:30 PM Courthouse Officer Hourly 40 1:00 PM to 9:00 PM Courthouse Officer Hourly 40 1:00 PM to 9:00 PM Courthouse Officer Hourly 40 1:00 PM to 9:00 PM Courthouse Sat AM Officer Hourly 4 8:00 AM to 12:00 PM Courthouse Sun AM Officer Hourly 4 8:00 AM to 12:00 PM Courthouse Annex Officer Hourly 50 7:30 AM to 5:30 PM Courthouse Annex (optional) Officer Hourly 50 7:30 AM to 5:30 PM Admin Building (F) Post Supervisor Hourly 50 7:00 AM to 5:00 PM Admin Building (F) Officer Hourly 40 6:15 AM to 3:00 PM Admin Building (F) Officer Hourly 40 7:00 AM to 3:00 PM Admin Building (F) Officer Hourly 30 3:00 PM to 9:00 PM Admin Building (F) Officer Hourly 30 3:00 PM to 9:00 PM Health Building Lobby Officer Hourly 50 7:30 AM to 5:30 PM Health Building 3rd Fl Officer Hourly 45 8:00 AM to 5:00 PM Imm Gov't Center Officer Hourly 47.5 7:45 AM to 5:15 PM North County rover Officer Hourly 40 8:00 AM to 4:00 PM South County rover Officer Hourly 40 8:00 AM to 4:00 PM Emerg Ser Center Officer Hourly 40 8:00 AM to 5:00 PM Operations Center Officer Hourly Desk - 40 8:00 AM to 5:00 PM Operations Center Officer Hourly Ops - 40 4:00 PM to 12:00 AM Operations Center Officer Hourly Ops - 40 12:00 AM to 8:00 AM Evening Patrol Officer Hourly 15 9:00 PM to 12:00 AM Evening Patrol Officer Hourly 15 9:00 PM to 12:00 AM Public Utilities PUD Supervisor Officer Hourly 40 4:00 PM to 12:00 AM PUD Patrol Officer Hourly 40 Varies PUD Patrol Officer Hourly 40 Varies Plant Officer Officer Hourly 40 7:00 AM to 3:00 PM Plant Officer Officer Hourly 40 7:00 AM to 3:00 PM Plant Officer Officer Hourly 40 7:00 AM to 3:00 PM Plant Officer Officer Hourly 40 7:00 AM to 3:00 PM All posts and hours will be adjusted as needed throughout the Contract period. Posts requiring armed guards will be paid for the G license, posts not requiring armed will be paid at a D license rate. Meals and Lodging 11.D.4 Packet Pg. 313 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure In the event that the Emergency Operation Center is activated due to a natural or manmade disaster, the security staff may become imbedded with County Staff. In this event, at the sole discretion of the Contract Officer, the County may elect to feed and/or house the Contractor’s personnel at the County’s expense. All Contractor employees are required to display the needed qualities of honesty, alertness, loyalty and intelligence which are essential for the efficient performance of security duties at all times while on duty. County may request selected individuals of the contractor to work special details, especially when a particular skill set and/or personality are required for the assignment. Habits: A dignified bearing will be maintained on duty at all times. Tobacco use and gum chewing while on post is prohibited. Tobacco use is prohibited throughout the site by any Security Officers or Representatives while on duty. Discipline: Prompt and willing obedience to all orders of the designated Collier County Representative is required at all times. Uniform and Appearance: Uniforms will be provided to each officer by the contractor, at no cost to the employee or the County. New uniforms shall be issued without deposit. Replacements shall be provided when necessary and/or as directed by Collier County. Replacements should be provided when normal wear and/or extraordinary duty causes uniform to cease to produce a positive professional appearance. However, the proper care and maintenance of the uniforms and equipment is the responsibility of each individual and reasonable standards of neatness will be maintained at all times. The County must approve any uniform worn on County sites and details. The position of Program Manager will wear a business suit each day or as directed by the Contract Officer. ▪ The uniform will be kept clean, in good repair, and pressed. ▪ Shoes will be kept neatly polished. ▪ The complete prescribed uniform and equipment will be worn while on duty. Identification Cards: All officers, regardless of rank will carry on their person and be fully visible at all times and ID card provided by the County in addition to any other requirements made by their employer or the State of Florida. Lost or stolen badges will be reported immediately to the Department Director or Manager. An employee who separates from the Account must return the badge issued to him/her. Employees are personally responsible for the loss or willful damage to County badges. Collier County reserves the right to charge the contractor $10.00 for lost or damaged badges. Lost/stolen badges shall be reported and documented accordingly. Personal Hygiene: Personal cleanliness and neatness are basic requirements for all officers and members of the Government Security Section. Neatness in appearance calls for freshly showered & free of body odor, hair properly cut and colored fingernails and hands clean, uniforms presentable, and appropriate jewelry and piercing. Driving County Vehicles: With the approval of the Contract Officer, employees of the Contract may drive County vehicles. Anyone driving a County vehicle will submit to having their driver’s license reviewed for traffic violations at least annually, will sign the County’s Fleet Management’s Agreement and will follow all County rules and regulations including those included with the County Manager’s Administrative Policies (CMAs). The Contract Officer may revoke driving privileges at any time without cause. Training: The training program for Collier County will be unique in concept. It is an attempt by Collier County to pull the best from the Contractor's training resources then add specialized input from Collier County. The Contractor is responsible for required training and coordination. Required includes those requirements necessary to maintain the officer’s licenses and CPR/AED. The conditions below are meant to be minimum requirements. Changes and additions will be 11.D.4 Packet Pg. 314 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure published as required to meet security needs within a changing environment. The Contractor is required to respond to such modifications by promptly making appropriate, reasonable and timely alterations to the training program. All State regulatory requirements shall be met. Additional Training Program is meant to be over and above all initial and required training. The County, at its sole discretion, may reimburse Contractor for special training required by the Facilities Management Department – Government Security Section and / or may at its expense, train both Contract Officers and in-house officers using outside experts at its expense. This insures that all officers are trained alike. Additional Training and or certification programs and special assignments may be approved by the Contract Officer and paid for by the County when it is deemed in the best interest of the County. Programs may include but are not limited to: Firearm Training, Dignitary / Executive Protection, Self Defense Training, Medical Training (Advanced Medical courses and / or First Aid Training) and the associated travel costs. Contractor’s officers are expected to attend all training programs provided by the County at the County’s expense. Training provided to the County from the Contractor when requested by the County will be invoiced within the Contractors monthly invoice and presented as a lump sum price inclusive of all costs (speakers, experts, range and or facilities fees, food, etc.). Training Requirements: Officers assigned must maintain a valid Florida security D and G licenses. Collier County must approve training plans and shift assignments. It is the responsibility of the Contractor to keep all officers proficient at all skills. Contractor agrees to pay for all initial and basic training as required by law and as addressed within this Contract. Testing: Each officer assigned to posts with x-ray machines will participate in weekly computer-generated tests, identifying threats (guns, knives, bombs, etc.). These tests are generated from the x-ray machines. At least once a week each officer assigned to posts will test on a software package (Safe Passage). This system provides threat images associated with building security. On an irregular basis, the County and or the 20th Judicial Circuit will conduct actual physical tests employing individual and or equipment, testing the efficiently of the screening procedures. At its discretion, the County reserves the right to request Reasonable-Suspicion Drug Testing in accordance with Collier County CMA. Failed Screening Tests: The County reserves the right to fine the Contractor and deduct from invoices, at the discretion of the Contract Officer, for failure to comply with the contract for test failures by the District Courts system and or Facilities Management – Government Security: Schedule: First Failure – Oral Warning Second Failure – Written Warning Third Failure – $500 Fourth Failure – $1,000 Failures after the 4th failure - $1,000 The County may elect to have the officer retained in lieu of or in addition to fines. The Contractor may supply the County with supplies, equipment and training expertise (in-house or sub-contractors). The cost will be invoiced to the County as a lump sum and be attached to the monthly invoice. When the use of alcohol or controlled substances by a Contractor employee is confirmed through authorized test, employees wil l be recommended for corrective action, up to and including removal from contract. Vehicles: The County has the right to request the Contractor to provide vehicles. Examples of vehicles includes but are not limited to golf cart, Segway, car, truck, etc. 11.D.4 Packet Pg. 315 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure In the event of a natural or manmade disaster, Contractor will procure vehicles to use during and post event. Examples of vehicles include but are not limited to: Golf Cart Segway Sedan SUV Pickup Truck Equipment: Telephones: Contractor shall ensure that all post telephones are used for official business relating to performance of security duties only and not for personal calls. Personal calls shall be limited to incidental use only and shall not be conducted using the primary security telephone as it may impact emergency response. Compliance with Collier County internet/e-mail policy is required. Each employee must sign the Information Technology User Agreement. Firearms: Any officer assigned a side arm will receive approval from the Contract Officer or his/ her designee. Each uniformed officer assigned to a post or detail will carry a quality, approved .38 or 357 revolver with .38 ammunition or with the Contract Officer approval, a 9MM. Plain clothes armed officers will carry a Sig Sauer 9mm pistol (Either a P226 or P229). Officers assigned to the Government Security headquarters and Operations Center may be assigned a 9mm semi-automatic pistol regardless of the type of uniform. This clause is subject to change by the Contract Officer and may be managed / changed on an individual basis. Ammunition: Only County authorized, Contractor purchased ammunition will be used while on County posts and or assignments. Tasers: The Contractor will at their expense equip their employees with Contract Officer approved tasers at the request of the Contract Officer. OC Spray: The Contractor will at their expense equip their employees with Contract Officer approved OC at the request of the Contract Officer. Handcuffs: The Contractor will at their expense equip their employees with Contract Officer approved handcuffs at the request of the Contract Officer. Office Supplies: The Contractor will, at their expense, equip their employees with supplies and equipment to include but not limited to: computers, printers, and general office supplies necessary to conduct day to day operations. Reports/Manuals: The Contractor or it’s Subcontractor may be directed to write special reports, SOP’s, Policy and Procedures including the rewriting at the rates listed on Tab 3. Unauthorized Equipment: No officer will have in their possession any equipment not approved in advance by the Contract officer. Posts: Each post has a set (often changing) of post orders. These may include but are not limited to: locking and unlocking doors, setting out parking cones, assisting the public with directions and or information, protecting details and other duties associated with keeping the building and its occupants / visitors’ safe. Posts, details, surveys and investigations are established and delegated by the County (Contract Officer) as needed. REQUEST FOR PROPOSAL (RFP) PROCESS 1.1 The Proposers will submit a qualifications proposal which will be scored based on the criteria in Section 5.0 Grading Criteria for Development of Shortlist, which will be the basis for short-listing firms. The Proposers will need to meet the minimum requirements outlined herein in order for their proposal to be evaluated and scored by the COUNTY. The County Agencies reserves the right to issue an invitation for oral presentations to obtain additional information after grading and before the final ranking. The COUNTY will then grade and rank the firms and enter into negotiations with the top ranked firm to establish cost for the services needed. With successful negotiations, a contract will be developed with the selected firm, based on the negotiated price and scope of services and submitted for approval by the Board of County Commissioners. 11.D.4 Packet Pg. 316 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure 1.2 The COUNTY will use a Selection Committee in the Request for Proposal selection process. 1.3 The intent of the scoring of the qualifications proposal is for respondents to indicate their interest, relevant experience, financial capability, staffing and organizational structure. 1.4 The intent of the oral presentations, if deemed necessary, is to provide the vendors with a venue where they can conduct discussions with the Selection Committee to clarify questions and concerns before providing a final rank. 1.5 Based upon a review of these qualification proposals, the COUNTY will rank the Proposers based on the discussion and clarifying questions on their approach and related criteria, and then negotiate in good faith an Agreement with the top ranked Proposer. 1.6 If, in the sole judgment of the COUNTY, a contract cannot be successfully negotiated with the top-ranked firm, negotiations with that firm will be formally terminated and negotiations shall begin with the firm ranked second. If a contract cannot be successfully negotiated with the firm ranked second, negotiations with that firm will be formally terminated and negotiations shall begin with the third ranked firm, and so on. The COUNTY reserves the right to negotiate any element of the proposals in the best interest of the COUNTY. GRADING CRITERIA AND RESPONSE FORMAT FOR DEVELOPMENT OF SHORTLIST: 1.7 For the development of a shortlist, this evaluation criterion will be utilized by the COUNTY’S Selection Committee to score each proposal. Proposers are encouraged to keep their submittals concise and to include a minimum of marketing materials. Proposals must address the following criteria: Evaluation Criteria Maximum Points 1. Cover Letter / Management Summary 0 Points 2. Business Plan 25 Points 3. Cost of Services to the County 15 Points 4. Experience and Capacity of the Firm 25 Points 5. Specialized Expertise of Team Members 5 Points 6. References 20 Points 7. Local Vendor Preference 10 Points TOTAL POSSIBLE POINTS 100 Points Tie Breaker: In the event of a tie at final ranking, award shall be made to the proposer with the lower volume of work previously awarded. Volume of work shall be calculated based upon total dollars paid to the proposer in the twenty -four (24) months prior to the RFP submittal deadline. Payment information will be retrieved from the County’s financial system of record. The tie breaking procedure is only applied in the final ranking step of the selection process and is invoked by the Procurement Services Division Director or designee. In the event a tie still exists, selection will be determined based on random selection by the Procurement Services Director before at least three (3) witnesses. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Each criterion and methodology for scoring is further described below. ***Proposals must be assembled, at minimum, in the order of the Evaluation Criteria listed or your proposal may be deemed non-responsive*** EVALUATION CRITERIA NO. 1: COVER LETTER/MANAGEMENT SUMMARY (0 Total Points Available) Provide a cover letter, signed by an authorized officer of the firm, indicating the underlying philosophy of the firm in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a signed Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. EVALUATION CRITERIA NO. 2: BUSINESS PLAN (25 Total Points Available) In this tab, include but not limited to: • Detailed plan of approach (including major tasks and sub-tasks). • Detailed time line for completion of the project. • Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. EVALUATION CRITERIA NO. 3: COST OF SERVICES TO THE COUNTY (15 Total Points Available) 11.D.4 Packet Pg. 317 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure In this tab, include but not limited to: Cost of Services to the County Position Officer Pay Rate County Hourly Rate **Number of Positions Contract Cost Program Manager $ $ 1 $ Assistant Program Manager $ $ 1 $ Operations Supervisor $ $ 1 $ Post Supervisor $ $ 5 $ Security Officer $ $ 10 $ Executive Protection Officer $ $ 2 $ Executive Protection Officer on details $ $ 2 $ Officer (armed) $ $ 10 $ Officer (not armed) $ $ 30 $ **number of positions are used for cost of services calculation only. Per the terms of the RFP, the County reserves the right to add and remove positions as needed. Mark-up Percentage mark up on labor % Percentage mark up over what the employee receives for unidentified positions % Vehicles Cost to the County Vehicle (daily rate) – Golf Cart $ Vehicle (monthly rate) – Golf Cart $ Vehicle (daily rate) $ Vehicle (monthly rate) $ *Mark up percentage on ammunition, equipment, and supplies shall not exceed 10%. The County may pay overtime at a rate of 1.5 for officers working details over 40 hours per week or 8 hours per day. Pricing should include any impact the Patient Protection and Affordable Care Act might have on their employees now or in the future. The County anticipates other positions will be added. Please provide markup on positions not listed above. Include complete benefit package that will be provided to each officer. EVALUATION CRITERIA NO. 4: EXPERIENCE AND CAPACITY OF THE FIRM (25 Total Points Available) In this tab, include but not limited to: • Provide information that documents your firm’s and subcontractors’ qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services. • Describe the various team members’ successful experience in working with one another on previous projects. • List Current Projects in the Format Identified Below EVALUATION CRITERIA NO. 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS (5 Total Points Available) In this tab, include but not limited to: • Description of the proposed contract team and the role to be played by each member of the team. • Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, as well as the delivery of specific services. • Attach resumes of any sub-vendors and attach letters of intent from stated sub-vendors must be included with proposal submission. EVALUATION CRITERIA NO. 6: REFERENCES (20 Total Points Available) 11.D.4 Packet Pg. 318 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure In order for the vendor to be awarded any points for this tab, the County requests that the vendor submits five (5) completed reference forms from clients whose projects are of a similar nature to this solicitation as a part of their proposal. The County will only use the methodology calculations for the first five (5) references (only) submitted by the vendor in their proposal. Prior to the Selection Committee reviewing proposals, the following methodology will be applied to each vendor’s information provided in this area: • The County shall total each of the vendor’s five reference questionnaires and create a ranking from highest number of points to lowest number of points. References marked with an N/A (or similar notation will be given the score of zero (0)). Vendors who do not turn in reference forms will be counted as zero (0). • The greatest number of points allowed in this criterion will be awarded to the vendor who has the highest score. • The next highest vendor’s number of points will be divided by the highe st vendor’s points which will then be multiplied by criteria points to determine the vendor’s points awarded. Each subsequent vendor’s point score will be calculated in the same manner. • Points awarded will be extended to the whole number per Microsoft Excel. EVALUATION CRITERIA NO. 7: LOCAL VENDOR PREFERENCE (10 Total Points Available) Local business is defined as the vendor operating in Collier or Lee County prior to proposal submission to do business within Collier County, and that identifies the business with a permanent physical business address located within the limits of Collier or Lee County from which the vendor’s staff operates and performs business in an area zoned for the conduct of such business. VENDOR CHECKLIST ***Vendor should check off each of the following items as the necessary action is completed (please see, Form 2: Vendor Check List): The Solicitation Submittal has been signed. The Solicitation Pricing Document (Bid Schedule/Quote Schedule/Proposal Pricing/etc.) has been completed and attached. All applicable forms have been signed and included, along with licenses to complete the requirements of the project. Any addenda have been signed and included. Affidavit for Claiming Status as a Local Business, if applicable. Division of Corporations - Florida Department of State – http://dos.myflorida.com/sunbiz/ (If work performed in the State). E-Verify/Immigration Affidavit (Memorandum of Understanding). 11.D.4 Packet Pg. 319 Attachment: 18-7429 Solicitation (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure Addendum #1 Date: 7/27/2018 From: Kristofer Lopez, Procurement Strategist To: Interested Bidders Subject: Addendum # 1 Solicitation # 18-7429 Security Services The following clarifications are issued as an addendum identifying the following clarification to the scope of work, changes, deletions, or additions to the original solicitation document for the referenced solicitation: No Change: Current G4S Rates as requested C: Amanda Condomina Please sign below and return a copy of this Addendum with your submittal for the above referenced solicitation. (Signature) Date (Name of Firm) Email: Kristofer.lopez@colliercountyfl.gov Telephone: (239)-252-8944 11.D.6 Packet Pg. 320 Attachment: 18-7429 Addendum #1 (7572 : Recommendation to award Request for Proposal # 18-7429, “Security Services,” to G4S Secure Contract #13-6162 G4S Secure Solutions, Inc. (USA) Salary Adjustment 10/1/2016 Positions - Exhibit A Beginning salary as of 4/2013 3% increase beginning 10/1/2016 Annual increase with 3% factor Salary after 3% increase Chief $85,862.40 0.03 $2,575.87 $88,438.27 Same as Project Manager Asst. Chief $72,550.40 0.03 $2,176.51 $74,726.91 Same as Asst. Project Manager Major $66,206.40 0.03 $1,986.19 $68,192.59 Captain $59,862.40 0.03 $1,795.87 $61,658.27 Sergeant $24.97 0.03 $0.75 $25.72 Corporal $22.94 0.03 $0.69 $23.63 Exec Protection Officer $22.94 0.03 $0.69 $23.63 Exec Protection Officer on details $29.70 0.03 $0.89 $30.59 Officer (armed)$21.59 0.03 $0.65 $22.24 Officer (not armed)$20.00 0.03 $0.60 $20.60 Operations Center $22.94 0.03 $0.69 $23.63 Report Writing $20.74 0.03 $0.62 $21.36 11.D.6 Packet Pg. 321 Attachment: 18-7429 Addendum #1 (7572 : Recommendation to award Request for Proposal # 18-7429, Selection Committee Final Ranking Sheet RFP #: 18-7429 Title: Security Services Name of Firm Dan Rodriguez Jamie French Jake Sullivan Miguel Carballo Carlos Dominguez Total Selection Committee Final Rank American Guard Services 4 4 4 4 4 20 4.0000 Securitas Security Services USA, Inc 2 2 2 2 2 10 2.0000 G4S 1 1 1 1 1 5 1.0000 Security Alliance 5 5 5 5 5 25 5.0000 US Security Associates 3 3 3 3 3 15 3.0000 Miami Patrol Eagle Protection, LLC 7 7 7 7 7 35 7.0000 ISS Action 6 6 6 6 6 30 6.0000 Procurement Professional Kristofer Lopez Step 1: Upon direction by the Procurement professional, the individual selection committee member should provide their ranking of the proposals (from highest being number one (1) to lowest. Step 2: The procurement professional will review the mathematically calculated final rank and discuss the rank order and determine if consensus is reached. Page 1 of 1 11.D.7 Packet Pg. 322 Attachment: 18-7429 Final Ranking (7572 : Recommendation to award Request for Proposal # 18-7429, Title Question G4S’ Security Solution for Collier County Request for Proposal (RFP) 18-7 429 Security Services August 14, 2018 Graphics upload here for customer logo Presented to: Collier County Procurement Services Division 3295 Tamiami Trail East, Bldg. C-2 Naples, FL 34112 Presented by: G4S Secure Solutions (USA) Inc. William Buchinsky, General Manager 13461 Parker Commons Boulevard, Suite #200 Fort Myers, FL 33901 STATEMENT OF PROPRIETARY INFORMATION This proposal contains proprietary information regarding G4S Secure Solutions (USA) Inc. and is not for public disclosure. Dissemination and reproduction may only be made after written permission by an authorized representative of G4S Secure Solutions (USA) Inc. is granted. This proposal was prepared and is submitted in to Collier County. It is submitted solely for use by your management for the purpose of review in connection with an invitation to submit a proposal to provide security services for various county buildings of Collier County. Collier County RFP 18-7429 — August 14, 2018 i CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TABLE OF CONTENTS Tab 1: Cover Letter/Management Summary ............................................ 1 Tab 2: Business Plan .................................................................................. 3 G4S’ Comprehensive Security Solution for Collier county ............................................... 3 Understanding of the Requirements – Security Plan ....................................................... 4 Planned Staffing and Support Plan ................................................................................. 5 Training ......................................................................................................................... 12 Quality Assurance Plan ................................................................................................. 18 Transition Plan .............................................................................................................. 20 G4S Report to Jacksonville Sheriff’s Office ................................................................... 26 Tab 3: Cost of Services to the County ................................................... 27 Notes to Pricing ............................................................................................................. 28 Employee Retention and Benefits ................................................................................. 30 Employee Benefits ........................................................................................................ 30 Tab 4: Experience and Capacity of the Firm ......................................... 35 G4S Secure Solutions (USA) Inc. Qualifications ........................................................... 35 Relevant Work Experience ............................................................................................ 35 ISO Registration/Certification ........................................................................................ 38 Tab 5: Specialized Expertise of Team Members ................................... 39 Local Management Team Structure and Approach ....................................................... 39 General Manager – G4S Fort Myers – Bill Buchinsky Resume ..................................... 43 Operations Manager – G4S Fort Myers – Leonardo Montufar Resume ........................ 44 Collier County Program Manager – Douglas Hendley Resume .................................... 45 Collier County Assistant Program Manager – Keith Wallace Resume .......................... 46 Collier County Operations Supervisor – Richard Heller Resume .................................. 47 Tab 6: References ...................................................................................... 48 Jacksonville Sheriff’s Office ........................................................................................... 48 Pinellas County Sheriff’s Office ..................................................................................... 49 Hillsborough County Sheriff’s Office .............................................................................. 50 Orange County .............................................................................................................. 51 Broward County Water and Wastewater Services ........................................................ 52 Appendix A: Required Documents ......................................................... 54 G4S Certificate of Insurance (COI) ............................................................................... 54 Form 2 – Vendor Check List .......................................................................................... 56 Form 3 – Conflict of Interest Affidavit ............................................................................ 57 Form 4 – Vendor Declaration Statement ....................................................................... 58 Form 5 – Immigration Affidavit Certification ................................................................... 60 Form 6 – W-9 ................................................................................................................ 61 Form 7 – Local Vendor Preference Affidavit .................................................................. 62 Addendum #1 ................................................................................................................ 63 Addendum #2 ................................................................................................................ 64 Licenses ........................................................................................................................ 65 Collier County RFP 18-7429 — August 14, 2018 1 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TAB 1: COVER LETTER/MANAGEMENT SUMMARY Provide a cover letter, signed by an authorized officer of the firm, indicating the underlying philosophy of the firm in providing the services stated herein. Include the name(s), telephone number(s) and email(s) of the authorized contact person(s) concerning proposal. Submission of a signed Proposal is Vendor's certification that the Vendor will accept any awards as a result of this RFP. August 14, 2018 Collier County Procurement Services Division 3295 Tamiami Trail East, Bldg. C-2 Naples, Florida 34112 On behalf of G4S Secure Solutions (USA) Inc., we appreciate the opportunity to participate in the Request for Proposal (RFP) process to procure Security Services to protect Collier County’s employees, visitors, and property and facilities. G4S is proud to have partnered with Collier County since 2004 and look forward to continuing our partnership into the future. Since 2004, G4S has been providing approximately 1,400 hours per week of security services for the Collier County Government Courthouse and ancillary facilities, representing a security force of 35 full- time security officers. Services include access control and full screening services for the main courthouse, and manning the administration building where county officials are housed, library facilities, County Health Building and other off-site facilities. In 2006, services were upgraded at the administration building with the addition of armed CPOs to provide escort services to public dignitaries. Recently, G4S staffed Collier County on an emergency basis during Hurricane Irma for approximately 4500 hours of service. The program we have designed together has reduced your risk, minimized your time investment in security functions, and driven increased value from your security spend. We have accomplished this through a combination of superior personnel, innovative technology, proactive account management, and the support of the world’s largest pool of security resources. We will continue to commit to:  Delivering innovation and continuous improvement by providing a collaborative, dependable and best-in-class account management team that is responsive to your dynamic environment and changing needs  Fostering an effective model for security excellence through retention, training and professional development of our most valuable resource – the Officers serving your account  Driving effective, measurable and quantitative performance through innovative technologies  Creating transparency and accountability through a performance-driven program  Providing value-added options to drive further efficiencies through the introduction of new technologies, emergency services, and other related security projects Thank you for the opportunity to continue our partnership with Collier County. We look forward to discussing the next steps of the process. Collier County RFP 18-7429 — August 14, 2018 2 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Name, physical address, phone numbers and email address of the authorized contact person concerning proposal. Bill Buchinsky, General Manager, G4S Fort Myers 13461 Parker Commons Boulevard, Suite #200 Fort Myers, FL 33912 Office: (239) 768-0808 Email: bill.buchinsky@usa.g4s.com Internet: www.g4s.com Signature of person authorized to bind G4S to the terms of the proposal: Best Regards, John D’Agata Senior Vice President – Florida Region G4S Secure Solutions (USA) Inc. Collier County RFP 18-7429 — August 14, 2018 3 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TAB 2: BUSINESS PLAN In this tab, include but not limited to:  Detailed plan of approach (including major tasks and sub-tasks).  Detailed time line for completion of the project.  Include with the Business Plan or as an attachment, a copy of a report as an example of work product. This should be for one of the projects listed as a reference. G4S’ COMPREHENSIVE SECURITY SOLUTION FOR COLLIER COUNTY The following are the primary tenets of the G4S proposed security solution. OFFICER QUALIFICATIONS ALIGNED WITH PROTECTION NEEDS More than typical guards, G4S’ guarantees the appropriate qualifications, experience and skill levels of your Officers.  Best-in-class security professionals from G4S’ elite Custom Protection Officer® (CPO) program, with qualifications greatly exceeding the security industry minimum standards. The majority of these Officers are former law enforcement or military.  Proactive, automated candidate sourcing & selection process to align appropriately with your protection needs.  Robust human resources controls and audit processes to ensure consistency in accordance with G4S standards and client specifications.  Retention of qualified personnel through recognition awards, incentive programs and industry- leading benefits package compliant with the Affordable Care Act.  World-class training developed by the award-winning G4S North America Training Institute. ADVANCED TECHNOLOGIES FOR SECURITY & RISK MANAGEMENT G4S ensures compliance and drives smarter, data-driven decisions for program improvement through our advanced technologies. G4S’ decision to own its technologies, rather than partner with third-party vendors, allows us to customize and implement integrated security solutions for clients and drives value in a way no other provider can achieve.  G4S Insight – Provides client with continual access to current and historical performance data.  Online Career Center & Application Tracking System – Connects your security program with the best candidates, and ensures compliance with the hiring and selection processes.  Learning Management System – Enables access to world-class training materials.  Automated Time & Attendance and Labor Scheduling System – Drives accurate payroll, efficient personnel allocation and post coverage compliance. PROACTIVE ACCOUNT MANAGEMENT FOR CONTINUOUS IMPROVEMENT G4S’ account management strategy unites our support resources under a standardized framework to ensure consistency and transparency.  Local, Regional and National resources to support your account at all times  Formalized system to ensure consistency and compliance Collier County RFP 18-7429 — August 14, 2018 4 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County  Communications and management strategies to identify and capitalize on best practices  Executive level involvement for strategic planning and program improvement initiatives ACCESS TO WIDE RANGE OF SERVICES AND SUPPLEMENTAL CAPABILITIES We are proud to offer scalable solutions based on the wider capabilities of G4S. Our organization is unique in that these capabilities are all under the G4S umbrella, not through third-party suppliers, which affords our clients greater access and flexibility in engaging these services. G4S will provide more details on these capabilities in a separate proposal, but we list them here as part of our solution:  A robust safety program that ensures our commitment to providing a safe work environment  Emergency response and surge capability for disasters, emergencies and special events  Executive Protection services  Remote Video and Alarm Monitoring Center  Nationwide systems integration and maintenance capabilities  Corporate consulting and fraud investigations The G4S solution looks at the challenges of securing your environment holistically; helping protect assets, reduce costs and contributing to the success of your properties. Our comprehensive solution is designed to release wider benefits and provide an innovative program that optimizes performance and ultimately delivers more than the sum of its parts. UNDERSTANDING OF THE REQUIREMENTS – SECURITY PLAN G4S’ experience in providing security to government facilities is unparalleled in the industry. Our security experience includes both state and local agencies throughout the state of Florida. Despite our past experience we refuse to rest on our laurels, we embrace a pro-active approach to growing security needs at all of our facilities with innovative programs developed to meet those changing needs. To be effective, the contractual security organization must be oriented towards responding to the critical elements of mission responsibility. Therefore, any discussion of organizational relationships and responsiveness must be accompanied by an analysis of the security needs at each location, as reflected by both an understanding of the project and the RFP Specifications and a prioritization of mission elements. Obviously, the purpose of the procurement for which Collier County is soliciting is to provide the highest level of physical protection to all the Collier County facilities, personnel and property and to support that physical protection with carefully considered personnel, properly trained and supervised. In short, the successful security contractor must be able to perform two functions: first, design and implement sound physical security measures, reinforced by effective policies and procedures, and secondly, critically reevaluate the integrity of the service by means of honest and scrupulous evaluation. At all times, the mission must be accomplished in concert with ongoing department goals. The critical components of the first function, that of providing effective physical security are, in order of importance: recruiting and retaining the best personnel available; providing up-to-date training programs, establishing a credible response, and finally, implementing physical protection at each of the facilities. Recruiting and retaining good personnel are predominant concerns because, quite simply, physical security can only be as good as the individual security officer out on post. Personnel policies and standards must be established which attract good people, rigorously evaluate and test their credentials, and provide for continuing reassessment of their suitability. All this must be conducted in an environment of respect, sensitive to the rights of the employees. Collier County RFP 18-7429 — August 14, 2018 5 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County G4S’ recruitment policy is geared toward the socioeconomic environment within which the recruiting will take place, assuring a cost-effective source of candidates. Retention and turnover problems should receive a great deal of attention since the effectiveness of the response is in direct proportion to the security officer’s familiarity with the facility and training costs are high when turnover is not controlled. Of equal importance is the area of human reliability, running the gamut from ongoing employee behavioral observation programs to meaningful incentives, which address employee morale. G4S proposes to respond to all security service requirements by providing on a twenty-four hours, seven days a week basis and beginning the date of the contract award, all necessary personnel, supervision, management, equipment incorporated into a trained, competent, courteous, professional, licensed and uniformed security force to accomplish the assigned contractual functions. G4S site supervisors will be responsible for ensuring that operating personnel and users adhere to prescribed operating procedures relative to inspections and maintenance of equipment. Under no circumstances will G4S personnel operate equipment in an unsafe or impaired mode. G4S assures that all such department furnished equipment shall be appropriately safeguarded and records of accountability thereof are maintained; and that it shall only be used for official business under this proposed contract. PLANNED STAFFING AND SUPPORT PLAN OFFICER PROGRAMS – QUALIFICATIONS G4S’ approach to staffing is through formal, experience-based service level programs. This approach allows G4S to provide high-caliber personnel with skills and characteristics appropriate to the customer and their specific post or function. It also provides consistency – both G4S and Collier County will know the officers’ capabilities, backgrounds, and qualifications before they are assigned. G4S starts with qualifications above industry norms and state minimum specifications. From there, we invest heavily to further develop, support and care for our security professionals. G4S’ security solution is protection for your organization. We’re highlighting key components of our solution to help you make your best decision. Our security solution starts with the right selection and choice of security officer qualifications for Collier County. Based on our analysis of your needs, we’ve specified our Custom Protection Officer® (CPO) program. Custom Protection Officer® Program The G4S Custom Protection Officer® (CPO) program has been the benchmark of excellence in the security industry for more than a quarter century, with our CPOs representing the highest qualified level of security officer available. CPOs possess valuable life experience and provide an effective alternative to contract law enforcement. If desired, they can be fully trained and licensed to carry lethal or non-lethal deterrents (e.g. firearms, chemical defensive spray, batons/nightsticks, TASERS, etc.). Collier County RFP 18-7429 — August 14, 2018 6 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County G4S established the industry’s most stringent experience requirements, which cannot be fabricated or duplicated in a classroom. Each CPO must possess at least one of the following attributes to qualify for this premier corps of security professionals:  Service in the military related to law enforcement or security (such as Military Police, Elite Military Forces, combat arms) or a support role in a combat zone  A minimum of eight years of active service in any military branch  Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field  Bachelor’s degree in law enforcement or criminal justice-related studies  A combination of an Associate’s degree in law enforcement or criminal justice with current or prior active military service While 42% of our CPOs come to us with military experience, 54% with law enforcement experience (either military or civilian), and many come to us with a combination of experience. Rigorous recruitment, screening and training mean Collier County can have peace of mind knowing these officers have advanced security knowledge and competence to meet and exceed your requirements. STANDARD HIRING QUALIFICATIONS All G4S security personnel must meet the below standard qualifications, and will meet or exceed all Collier County’s requirements.  Pass a pre-employment background investigation and drug screening  Be at least 21 years of age  Possess a high school diploma or equivalent  Hold a valid driver’s license  Be a U.S. citizen, or a legal alien possessing appropriate work permit or visa  Trained and licensed (where applicable) in accordance with state requirements  Good health, emotionally stable, mentally alert and able to perform job functions  Possess a work/character background that indicates dependability, reliability, morality and ability to work harmoniously with others  Possess basic computer skills and/or security systems knowledge as required by the position  Fluent in English, both orally and in writing, and be clearly understandable via radio communication transmissions  Possess the capacity to acquire a good working knowledge of all aspects of the job; and be able to successfully complete a written, validated exam indicative of their ability to understand and perform the assigned duties  If served in a branch of the military service: Honorably discharged  Able to operate under stressful situations  Provide a contact telephone number, have access to reliable transportation, and be available in the event of an emergency Collier County RFP 18-7429 — August 14, 2018 7 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County APPLICANT SELECTION – RECRUITING AND HIRING PROCESS G4S understands Collier County’s expectations for Security Officer Services and assures you of our capabilities to continue provide personnel and service levels that meet, or exceed, your requirements. In addition to dynamic recruiting procedures and stringent hiring criteria, G4S conducts the most rigorous pre-employment screening process in the industry, which results in better qualified officers who provide superior security services thereby increasing customer satisfaction and ultimately employee retention. High quality personnel are the backbone of our service and we are committed to retaining and hiring top talent for Collier County, as they represent your business and serve as the frontline to your success. G4S’ recruiting program can provide Collier County immediate access to a large pool of qualified candidates that fully meet your Officer requirements. The following information outlines our documented recruitment and selection process for Collier County, a process that has been in place since 2004: Client Needs Analysis The recruitment and retention of your security force begins by developing a Profile for Success of what is necessary to be a successful Officer at Collier County, which includes an outline of the criteria, and desired qualifications and character traits. This is used during the hiring and interviewing process to ensure our Security Officers are a good match for your environment and culture. Create Recruitment Plan G4S would like the opportunity to harness the knowledge and experience of our incumbent personnel. We will retain the employees in the existing workforce as they already meet G4S’ employment standards and have successfully passed our background investigations. Ongoing recruitment, will be conducted through our effective and proven recruitment program that combines advanced online recruiting with traditional sources. Sourcing & Applications G4S has the most advanced online recruiting technology available. G4S’ Career Center and Applicant Tracking System (ATS) was designed to attract and select the best possible candidate for opportunities.  The award-winning G4S Career Center is an online community designed to incorporate elements of social media methodology, allowing candidates to provide resumes and dynamically interact within a vibrant job seeker and employee community through groups, forums and other networking resources.  Within the Career Center is an Applicant Tracking System (ATS) that matches job specifications to candidate profiles using artificial intelligence. With a single searchable candidate database, 1. Client Needs Analysis 2. Create Recruitment Plan 3. Sourcing & Applications 4. Selection & Interviews 5. Background Screening & Drug Screen 6. Employment/ Hiring Process Collier County RFP 18-7429 — August 14, 2018 8 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County G4S can swiftly search and onboard qualified candidates that are geographically compatible and meet your criteria for your account. In addition, G4S uses traditional methods and channels for recruitment, which include: local career centers; online job postings; career fairs; employee referrals; state employment services; federal, state and local law enforcement organizations and police/sheriff’s departments. G4S also recruits using its award-winning Military Hiring Programs, to include Hiring our Heroes, Joining Forces, and other military and veteran’s organizations. Selection & Interviews Upon receiving completed applications for personnel meeting or exceeding minimum criteria and Officer qualification requirements, our HR and/or Operations team members will interview and question potential candidates to clarify their application information, elaborate where needed, and ensure all forms are completed and signed. They will also witness signatures where required, and collect, copy and return documents, i.e., licenses, I-9 documentation, DD-214, etc. BACKGROUND SCREENING PROCESS G4S performs comprehensive screening of all officer candidates. Our standards are stringent — 75% of candidates are screened out and are not hired. This means only one of four candidates will pass all our requirements and become eligible for placement at Collier County. 10% of our workforce is randomly re-backgrounded by our Corporate Risk Services team as part of our continued commitment to employing and retaining quality employees. G4S is fully compliant with the Uniform Guidelines on Employee Selection Procedures (UGESP) and is proud to have achieved 111 consecutive successful Department of Labor, Office of Contract Compliance Programs (OFCCP) Compliance Reviews. Successful OFCCP Compliance Reviews are the result of years of examining and improving our selection and placement processes, ensuring equality in our hiring and promotion activity, combined with highly detailed documentation of our processes. Our pre-employment screening includes the following checks:  Identity Verification (Social Security Trace Report and E- Verify): G4S Corporate Risk Services will initiate a social security number confirmation trace to validate the applicant’s name(s), social security number and address history. The search will also return possible alias names and confirm month and year of birth.  I-9 Verification: Applicant employment eligibility is verified through the U.S. Citizenship and Immigration Services’ E-Verify Collier County RFP 18-7429 — August 14, 2018 9 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County program, which combines information from the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify is a federal program that allows businesses to determine the eligibility of an employee to work in the United States.  Criminal Searches: G4S Corporate Risk Services uses the candidate’s claimed address history and the address history developed through the social security trace to ascertain in which jurisdictions to order criminal research. G4S Corporate Risk Services conducts criminal research in all jurisdictions where the applicant has resided over the last 10 years by submitting a request to the appropriate state agency for felony and misdemeanor criminal records. In the absence of a statewide repository, criminal checks are performed at the county level through local courthouse checks.  National Criminal Check: G4S Corporate Risk Services conducts a check of multi-jurisdictional and national criminal database records covering aggregated data from nationwide sex offender registries, state and local courts, correctional departments, departments of parole and federal law enforcement/national security-related watch lists. The following terrorism watch lists are also searched as part of this product: - Office of Foreign Assets Control (Specially Designated Nationals (SDN) and Blocked Persons List – Updated Bi-Weekly) Description: The Office of Foreign Assets Control (OFAC) administers a series of laws that impose economic sanctions against hostile targets to further U.S. foreign policy and national security objectives. This listing contains the names and description information on those persons identified by the United States to pose a threat to the interests and security of the United States. This data file also includes narcotics traffickers, terrorists, and business and organizations supporting threatening activities. Date of Birth is available for approximately 45% of the records in this source. - U.S. Department of State Foreign Terrorist Organizations List (Updated Monthly) Description: Data contains foreign organizations that are designated by the Secretary of State in accordance with section 219 of the Immigration and Nationality Act. These groups/individuals have been identified as participants in terrorist activity and have been designated as a threat to the security of the United States. Search results may include Name, Alternate Name, Most Recent Designation Date, and Comments. Date of Birth is not available from this source. - America’s Most Wanted Fugitive List (Wanted Fugitives through July 2012) Description: Data contains individuals who are currently listed as America's Most Wanted Fugitives. Search results may include Name, Age, Photo, Physical Characteristics, Last Known Location Information, Offense, and Prior Conviction Information. - Australian Department of Foreign Affairs and Trade (Current Sanctions – Updated Monthly) Description: The Australian Department of Foreign Affairs and Trade maintains a list of individuals and entities that have been suspected or identified by the United Nations or Australia as terrorists. The moment an individual or entity is placed on this list, its assets must be frozen under Australian law. Asset holders are under an obligation to freeze the assets or economic resources of persons involved in terrorism as listed in the Consolidated List. Date of Birth or Year of Birth is available for approximately 45% of the records from this source. - Canadian Public Safety (Current Listed Entities – Updated Quarterly) Description: Data Collier County RFP 18-7429 — August 14, 2018 10 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County contains currently listed entities from the Canadian Public Safety department. The listing of an entity is a public means of identifying a group or individual as being associated with terrorism. Search results may include Name, AKA Name, Description, Listed Date, and Reviewed Date. - Directorate of Defense Trade Controls (Debarred Parties List) Description: National Security Debarred List consists of individuals who have been convicted of violating or conspiracy to violate the Arms Export Control Act (AECA). These persons are prohibited from participating directly or indirectly in the export of defense articles (including technical data) and defense services. This list is a subset of persons who may be "debarred" or ineligible to participate in the export of defense articles and defense services. Date of Birth is not available from this source. - European Union Terrorism Sanctions List Description: List, maintained by the European Union, of known terrorists subject to financial sanctions. Date of Birth is available for approximately 25% of the records from this source. - Immigration and Customs Enforcement (ICE) (Most Wanted/Current Offenders) Description: List includes the current Most Wanted Fugitives regulated by the US Immigration and Customs Enforcement. These individuals have committed serious crimes in the United States including trafficking, smuggling, murder, and more. Results may include Name, Photo, Aliases, Date of Birth, Height, Weight, Eye Color, Hair Color, Sex, Nationality, Place of Birth, Complexion, Identifying Marks, Occupation, Last Known Residence, Offense, Offense Details, and Warrant Information. - Interpol Most Wanted (Updated Monthly) Description: The persons concerned are wanted by national jurisdictions (or the International Criminal Tribunals, where appropriate) and Interpol’s role is to assist the national police forces in identifying or locating those persons with a view to their arrest and extradition. - MIPT Terrorism Knowledge Base (Known Terrorists through April 2008) Description: Developed by the Memorial Institute for the Prevention of Terrorism (MIPT), the Terrorism Knowledge Base offers in-depth information on global terrorist incidents, terrorism-related court cases, and terrorist groups and leaders. Data also covers the history, affiliations, locations, and tactics of terrorist groups operating across the world, with over 35 years of terrorism incident data and hundreds of group and leader profiles and trials. Results may include Alias, Group, Role, Current Location, Education, Marital Status and Photo. Date of Birth is not available from this source. - Most Wanted List (Updated Quarterly) Description: Data from compiled lists containing information on over 1,000 individuals. Data contains most wanted lists from a variety of agencies including Air Force Office of Special Investigations, FBI Crimes Against Children, FBI Criminal Enterprise Investigations, FBI Cyber's Most Wanted, FBI Domestic Terrorism, FBI Terrorism, FBI Top Ten Most Wanted, FBI Violent Crimes – Murders, FBI Additional Violent Crimes, FBI White Collar Crimes, US Secret Service Most Wanted, US Marshalls Most Wanted, USPS Most Wanted, ATF Most Wanted, FBI - Seeking Information – Terrorism, FBI – Counterintelligence, and EPA Fugitives. - National Counterterrorism Center (Comprehensive Terrorist List - Updated Semi- Annually) Description: Data contains individuals listed on the Comprehensive Terrorist List Collier County RFP 18-7429 — August 14, 2018 11 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County maintained by the National Counterterrorism Center. Search results may include Name, AKA, DOB, Photo, Status, Place of Birth, Physical Description, and Narrative. - Naval Criminal Investigative Service (NCIS) (Current Most Wanted Fugitives – Updated Monthly) Description: Data contains individuals currently wanted by the Naval Criminal Investigative Service (NCIS). Search results may include Name, DOB, Physical Description, Offense, and Photo. - Office of the Superintendent of Financial Institutions (OSFI) (Canadian Sanctions List) Description: List of names, maintained by Canada's Office of the Superintendent of Financial Institutions, of individuals sanctioned under new Canadian and United Nations anti-terrorism measures. Date of Birth or Year of Birth is available for approximately 55% of the records from this source. - Palestinian Legislative Council List (Records through September 2008) Description: United States Department of the Treasury list of 130 Palestinian Legislative Council Members who were elected on the party slate of a foreign terrorist organization, are on the Specially Designated Terrorists or Specially Designated Global Terrorist Lists. These individuals are not included on the Designated Nationals or Blocked Persons Lists. Transactions involving these individuals must be rejected. - Royal Canadian Mounted Police (Current Most Wanted – Updated Monthly) Description: Data contains individuals currently wanted by the Royal Canadian Mounted Police. Search results may include Name, Date of Birth, Physical Description, Photo, Offense, and Offense Description. - United Nations Consolidated Sanctions List Description: List of individuals upon whom United Nations Sanctions have been imposed based on new anti-terrorism measures. Date of Birth or Year of Birth is available for approximately 55% of the records from this source. - U.S. Department of State Fugitives from Justice List (Fugitives since March 2014 – Updated Semi-Annually) Description: Data contains individuals wanted by the US Department of State as fugitives from justice. These individuals are wanted for serious violations of international humanitarian law. Search results may include Name, Photo, and Narrative. Date of Birth is not available from this source. - U.S. Department of State Nonproliferation Sanctions Description: Data contains nonproliferation sanctions issued by the US Department of State. The United States imposes sanctions under various legal authorities against foreign individuals, private entities, and governments that engage in proliferation activities. Search results may include Name, Sanctioned By, Sanction Type, Imposed Date, Federal Register Notice, Federal Register Notice Date, and Expiration Date. Date of Birth is not available from this source.  Activity Check (Employment, Unemployment, and Education): G4S Corporate Risk Services collects 10 years of claimed activity, including prior employment, education, and periods of unemployment. Activities over the last seven (7) years are verified and the highest level of education completed is also verified, regardless of when the degree was obtained. Unemployment periods of 90 days or more are verified through listed references. In the event G4S Corporate Risk Services is unable to verify activity with a primary source, an alternate source is used to verify the activity. Allowable forms of alternate verification include: W-2, pay stub(s), DD214, high school or college transcript, copy of diploma/degree/GED/certificate, Collier County RFP 18-7429 — August 14, 2018 12 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County certified letter from state Department of Education or American Council on Education, co- workers, or non-related references.  Driver's License (DMV) Check: G4S Corporate Risk Services initiates a check of the applicant’s driving record through the state department of motor vehicles. This reveals all traffic violations and substantiates a valid operator’s license as allowed by state law for employment purposes. In addition, all G4S officers in driving positions will have their driving records checked every year.  Military Service (DD214): If applicable, based on the candidate’s application indicating prior military service, G4S Corporate Risk Services requests from the candidate a copy of their DD214, which provides separation type, character of service, authority and reason for separation, separation and reenlistment eligibility codes. Military is alternatively verified by contacting the applicant’s last duty station or branch processing center.  Drug Screening (10-panel): All candidates undergo a 10-panel urinalysis test conducted by Quest Diagnostics, an independent drug-screening clinic. G4S has contracted Quest Diagnostics to ensure testing consistency and reliability nationwide. Candidates will be sent to a collection location, from where their samples are sent to the designated lab. Chain-of-custody forms are used to ensure testing integrity. The G4S drug screening coordinator will receive the lab results from Quest Diagnostics and forward them to the local G4S office where the candidate is being screened.  Physical Examination: G4S will have a physical examination conducted by a licensed physician to determine if the candidate is physically suited to perform the duties of a G4S security officer.  Psychological Examination: G4S will administer the Minnesota Multiphasic Personality Inventory (MMPI) for CPO applicants prior to employment. G4S has thoroughly vetted and contracted national providers to ensure the integrity of the psychological examinations. G4S’ Human Resources Manager maintains an employment record for each employee. The record includes the employment application, attendance reports, training certificates, and background investigation, drug/urinalysis, pre-employment honesty tests, physical examinations, classifiable fingerprints, a recent photograph, and any work related injury reports. G4S will furnish these records to Collier County as required. TRAINING G4S is committed to providing the highest quality training and comprehensive development programs, as we view the development of staff to be integral to the success of safety and security for Collier County’s operations. All G4S Security Officers assigned to Collier County facilities are trained through the ISO-registered G4S North America Training Institute Corporate University; the only certified corporate university in the industry. Maintaining this level of infrastructure provides our clients, like Collier County with the assurance that:  We bring a common culture, loyalty, and belonging to our personnel on being a G4S Security Officer.  We offer valuable training and education to our personnel which is organized and consistent across clients’ portfolios. Collier County RFP 18-7429 — August 14, 2018 13 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County  We offer advanced and ongoing training which supports retention and promotion of key personnel and commitment to employee development.  An established third party auditor will attest G4S’ training programs are reviewed and audited to ensure we are meeting the security industry minimum requirements and that customer standards are met. G4S’ corporate university has received numerous accolades, awards and certifications, with the most recent being:  Leadership Excellence and Development Awards (L.E.A.D.), #1 Best Corporate University Program (2018): G4S North America Training Institute, for excellence in leadership development through a formal corporate university program.  Training Magazine, Top 125 Training Organization (2008–18): G4S Secure Solutions (USA) Inc.  Chief Learning Officer Magazine, LearningElite Award (2014–17): G4S Secure Solutions (USA) Inc., for learning and leadership development programs and their use of technology, executive buy-in, content development and delivery.  Association for Talent Development (ATD), ATD BEST Award, Excellence in Employee Learning and Development (2014, 2017): G4S Secure Solutions (USA) Inc., for implementing innovative employee training and communication programs.  Elearning! Magazine, Learning! 100 Award (2015–16): G4S Secure Solutions (USA) Inc.  The Brandon Hall Group, Brandon Hall Excellence Award, Best Unique or Innovative Learning and Development Program (2015): G4S Secure Solutions (USA) Inc. Our awards and ISO-registration attest to the world-class training we provide our officers – giving you the confidence in knowing our personnel are competent, professional, efficient and fully prepared to serve Collier County. It further underscores our commitment to providing personnel training that exceeds industry standards and opportunities that support professional career development to retain the highest caliber personnel. We have designed a training and development program for Collier County that includes:  Pre-Assignment Classroom Training & On-the-Job Training  Annual Refresher Training  Supervisory Development Training  Training Resources & Compliance Collier County RFP 18-7429 — August 14, 2018 14 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County CLASSROOM BASED, INSTRUCTOR-L ED TRAINING While online training modules have become a standard platform for officer training throughout the industry, G4S firmly believes that our live training is the only way to adequately prepare officers for any scenario that may arise while on duty. Our in-house training instructors are fully certified and licensed by the state in all topics that they teach, and they are absolutely qualified to train highly skilled security officers. These individuals also serve as a last-line quality control measure, observing their students’ behavior, attentiveness and attitude to ensure that only the most adept, most personable and most professional candidates wear the G4S uniform and represent Collier County. Assigned officers and supervisors will complete a 40-hour pre-assignment curriculum in the classroom led by dedicated Office Training Managers. All assignees will also complete a certified course in CPR/AED (8 hours), which will be required every two (2) years. Topics included are shown in the chart below. 40 Hour Pre-Assignment Training Program – Live Classroom Instruction LESSON PLAN AND SUBJECT HOURS INTRODUCTION  LP-63-Serving the Security Customer 1 BASIC PREPAREDNESS  LP- 1 - Basic Duties of Private Security Personnel  LP-33 - Shift Work, Sleep and Alertness 2 LIFE SAFETY  LP-25 - Fire Detection, Suppression and Life Safety  LP-32 - Accident Prevention and Investigation  LP-48 - OSHA First Responder – Awareness Level  LP-36 - Basic Emergency First Aid  LP-52 - Emergency Response  LP-30 - Patrol Vehicle Driving Safety 6 LEGALITIES  LP- 3 - Legal Authority of the Security Officer  LP-38 - Powers of Arrest  LP- 5 - Search and Seizure  LP- 4 - Protecting Crime Scenes and Preserving Evidence  LP-11 - Courtroom Testimony 5 PROFESSIONAL COMMUNICATIONS  LP-22 - Field Note-Taking  LP- 7 - Report Writing  LP-14 - Two-Way Radio Operations  LP-13 - Telephone Procedures and Etiquette  LP-56 - Security Interviewing Techniques 5 PHYSICAL SECURITY  LP- 6 – Techniques of Effective Patrol  LP-10 - Night Vision Techniques for Patrol  LP-18 - Access Control  LP-19 - Information Protection  LP-29 - Protective Alarm Systems  LP- 9 - Crowd Management 9 Collier County RFP 18-7429 — August 14, 2018 15 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County LESSON PLAN AND SUBJECT HOURS  LP- 8 - Bomb Threats  LP-12 - Traffic Control  LP-44 - Controlled Substances INTERPERSONAL RELATIONS  LP- 2 - Human, Public and Media Relations  LP-72 - Effective Assertion  LP-58 - Private Security and Police Relations  LP-35 - Abnormal Behavior  LP-53 - Violence in the Workplace 5 COURSE ADMINISTRATION  CPR/AED/First Aid Through American Heart Association  LP-46 - Firearms Safety – Armed Personnel only  Final Exam and Review 7 Total Pre-Assignment Training Hours 40 DALE CARNEGIE TRAINING As a further commitment to ensure our officers are providing the highest customer service, G4S recently partnered with Dale Carnegie Training to provide advanced customer-service training to our employees with specific emphasis on building customer loyalty, creating effective first impressions, and managing customer expectations. This innovative industry-first program further set us apart from competitors by developing enhanced customer service skills that will not only improve their overall interactions, but also provides G4S employees with a greater sense of engagement and commitment to their jobs. G4S’ customized Dale Carnegie training topics include:  Customer Experience – Creating an environment with customers to maintain a positive long- term relationship. Leveraging positive experiences to create customer loyalty and a desire for them to be a champion for your organization. Making customers feel important.  Attitude – Maintaining a friendly, positive, and enthusiastic outlook.  External Awareness – Seeing situations from multiple points of view and remaining mindful of how actions impact others. Keeping up to date with issues that affect area of responsibility.  Professionalism – Projecting an image of maturity and integrity that creates credibility. Creating an unforgettable first impression. FIRST AID, CPR & AED Each officer assigned to Collier County will successfully complete the First Aid/CPR/AED Certification conducted by our in-house American Heart Association (AHA) Corporate Training Center personnel. G4S is the largest AHA Corporate Training Center in the U.S. with over 520 instructors nationwide. Since becoming a corporate training center, over 72,449 G4S employees have become certified in AHA First Aid, CPR, & AED. WEAPONS TRAINING Armed officers assigned to Collier County locations will successfully complete firearms and/or weapons (less-than-lethal) training. This includes firearms training which meets Florida Class “G” license requirements. Collier County RFP 18-7429 — August 14, 2018 16 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County ON-THE-JOB TRAINING & ANNUAL REFRESHER TRAINING All new Custom Protection Officers and security supervisors will receive 40 hours of on-the-job training on post. This training will focus on application of classroom-taught material and specific security needs of Collier County, such as special equipment use and conduct for each post. All assigned personnel will receive 16 hours of annual training to ensure competence of equipment use and procedures. Supervisors’ refresher training will include security topics and transit security policies and procedures. SUPERVISOR LEADERSHIP TRAINING PROGRAM Each supervisor assigned to the Collier County account will complete the G4S Leadership Manual course within six months of assignment as a supervisor. The University of Maryland recognizes this self- study program as an 80-hour course and will award the learner eight continuing education units (CEUs) upon completion of the course. G4S UNIVERSITY Officers assigned to an account participate in ongoing training and professional development through G4S University (G4Su), NATI’s online learning management system, which offers over 2,570 e-courses for officers of all experience levels in a wide range of security-related subjects. Partnering with institutions including University of Maryland, American Management Association, Thomas Edison State College, Colorado Technical University and the American Council on Education, G4Su provides continuing education and college-level academic credit for completed courses. G4Su courses are divided into the following subject areas, each covering a broad range of disciplines applicable to their assigned site, role or industry:  College of Human Resources: Includes topics and learning programs associated with the Employee Concerns Resolution Program, human resources functions and new hire orientation. This college includes access to G4S standardized policies and forms.  College of Health and Safety: Includes topics and learning programs associated with active shooter training, safety awareness, Safety Matters monthly newsletters, Safety Starts with Me program and slip, trip & fall training.  College of Federal and State Government: Includes topics and learning programs associated with federal and state terrorism, DHS and FEMA.  College of Security Awareness: Includes copies of our Focus publications and offers specialized modules for specific industries including healthcare, higher education, information systems and retail. This section also offers courses in basic computing and the use of G4S systems for scheduling, reference and essential security functions.  College of Technology Software: Includes courses on computer training and the use of G4S technology platforms including Secure Trax and RISK360. ENVIRONMENTAL HEALTH & SAFETY (EHS) PLAN The health and safety of our employees comes first at G4S. Since 2013, our focus on safety has demonstrated true measurable results with a more than 37% reduction in recordable injuries in the U.S. We know that safety begins with a commitment from management and it also involves Supervisors and their personnel. Our Safety Committee conducts monthly conference calls to discuss and share best practices. Our health and safety performance is reviewed at every board meeting. To achieve our aims for health and safety beyond compliance with local laws and regulations, G4S established the following minimum standards: Collier County RFP 18-7429 — August 14, 2018 17 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County  Comply with published Health & Safety strategy country-specific and account-specific  Monitor account-specific KPIs and provide reports on any work-related fatalities or serious incidents, e.g., what happened, the cause, and the measures to prevent recurrence, and ensure appropriate follow-up action  Review the account-specific health and safety performance and strategy at least quarterly during review meetings  Maintain proactive communication and consultation with employees on health and safety  Ongoing health and safety training for personnel on general t and account-specific topics SAFETY PROGRAM G4S has developed a safety program to help assist field personnel achieve safety excellence which consists of the following key initiatives: Safety Road Map: This is a company-wide documented safety program which all personnel are required to read and sign acknowledgement of receipt. The road map that includes:  Policy statement  Defined roles with safety responsibilities of each key individual (i.e. General Manager, Supervisors, and Security Officers)  Measurement process and incentive program  Safety Condition Reports – Various safety reports (e.g., PPE assessment)  Defines the Accident Investigation/Root-Cause Analysis process  Outlines Workers Compensation/Return to Work Program  Outlines motor vehicle program The Employee Safety Handbook is distributed to all personnel and provides basic safety training. Personnel must pass a written test consisting of 25 questions and receive a minimum score of 70% to demonstrate competency. This is conducted during their pre-assignment training. Employee Safety Handbook topics include: Accident and Injury Reporting Lifting – Material Handling Driver Requirements Personal Protective Equipment Emergency Response Planning Slips and Falls Fire Protections/Prevention Hazard Communications Traffic Control First Aid Procedures The Safety Newsletter is distributed monthly to all G4S field locations and personnel. “Safety Matters” covers a safety topic and safety related information. Safety Briefs is comprised of a collection of one-page safety topics distributed weekly and can be used for a safety meeting. If a site is experiencing a particular safety-related issue, pertinent information can be sent to the site. Bi-Monthly Safety Conference Calls: On a bi-monthly basis, online safety conference calls cover topics, such as: Back Injuries, Ergonomics, First Aid & Medical Emergency, and Safety Leadership. SAFETY TRAINING All personnel receive site-specific training on their Post Orders, topics based on client-specific work environment, and other required safety training. We recognize that many of our clients have contractor Collier County RFP 18-7429 — August 14, 2018 18 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County safety programs and may prefer that G4S use the client safety training program. G4S is happy to incorporate all of the safety standards and programs established by Collier County. Behavioral Based Safety Process: As part of G4S’ continuous improvement process in safety performance, a behavioral-based safety process was initiated. As part of this process, our personnel assigned to Collier County facilities will always carry safety observation cards or use the safety feature on Secure Trax®. The safety observation cards must be completed when a near miss takes place or a safety hazard is observed. All completed safety observation cards are submitted to the Supervisor on duty for further action to include communication with Collier County. By focusing on the antecedents that drive unsafe behavior, we can realize dramatic safety improvements. QUALITY ASSURANCE PLAN The mission of the G4S Quality Assurance (QA) Program is complete Customer Satisfaction through Flawless Execution. Our robust program is designed to validate service performance, create efficient and effective operations, ensure contract compliance and enable ongoing program enhancement. Our ISO-certified program is institutionalized across the organization and includes a formal QA Steering Committee. The committee is comprised of personnel from our branch offices and corporate headquarters to oversee the program to provide program compliance and facilitate enhancements. Our program begins with stringent Personnel Compliance protocols and functions within our operational structure to provide Satisfaction Assurance. We then take the extra step of soliciting internal and external Validation Processes of our program and use all feedback to drive Continuous Improvement. These components of our quality control process have been applied to the development of a formalized Quality Control Plan (QCP) that is currently in use on many of our commercial and federal, state and local government services contracts. The following provides an outline of our Quality Control Plan that we propose customizing for Collier County. Company internal audits are performed routinely to ensure compliance with G4S and our customer’s (Collier County) operational requirements for a contract. Upon award G4S will review audit findings with Collier County. We consider these documents to be confidential and proprietary, therefore we will not include one with this response. STANDARD POLICIES AND PROCEDURES G4S employs quality-driven standard operating policies and procedures for all aspects of our services. These policies and procedures are documented in our company manuals that are published and maintained electronically at the corporate office. In addition to corporate administrative procedures such as payroll and billing, individual post orders at the site level are also critical to our service delivery to our clients. G4S will work with designated Collier County personnel to develop and update general and Collier County RFP 18-7429 — August 14, 2018 19 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County specific post orders. Standard policies and procedures ensure a consistent and documented approach to our operations, regardless of the client or location. INTERNAL COMPLIANCE MEASURES G4S understands the importance of using measures to regularly monitor operations and meet contract performance. G4S has set-up a series of checks and balances for meeting personnel requirements, applicant screening, training, certification and licensing requirements, and key contract-specific performance requirements. G4S’ proposed compliance measures for Collier County include meeting personnel requirements and background screenings, personnel training requirements and maintaining certifications and licensing for all personnel assigned to the contract. These measures are summarized below:  Meeting Personnel Requirements and Background Screenings: All assigned personnel will meet the minimum standards provided by both Collier County and G4S. We will use a Personnel Checklist both in the initial assignment of Officers and the ongoing compliance activities required by the Quality Control Plan (QCP).  Personnel Training: We document all training and compliance records in our Human Resources (HR) System with details to include the course description and completion date. This ensures satisfaction of any mandated and/or contract-specific training prior to deployment. The HR system is closely tied in with our Labor Scheduling System and assures contract compliance--it will not allow any Security Officer to be scheduled unless they meet the State and contract- required training.  Maintaining Certifications and Licensing: All certifications held by Security Officers assigned to the Collier County contract are documented in our HR System with the expiration date. This system provides automatic alerts to HR personnel in our Fort Myers area office to notify them of upcoming expirations. This allows the office to schedule renewals prior to expiration and ensures compliance with statutory and contract-specific requirements. G4S’ QCP will ensure that all legally required licenses and permits are obtained and renewed as specified by the regulating agencies to perform the requested services.  Key Performance Indicators (KPI): Secure Trax® and G4S Insight used together will heighten the assurance to both G4S and Collier County management of our performance of standardized policies and procedures, post instructions and other performance criteria. This technology will capture our performance through measuring our quality and provide you real-time visibility or “Insight” into our operations. G4S was the first to develop technological tools to deliver improved security and reduce costs, and we have integrated this technology into our manned security operations. Core KPIs include turnover, spend, overtime, post inspections, site visits and payroll corrections. KPIs are generated directly from our internal systems to allow the local G4S management and Collier County to actively monitor from both an operational and financial perspective. G4S will provide designated Collier County personnel a monthly report on the last calendar day of each month that includes these performance metrics. Data will include a generated report of all new hires and the status of each person available to work. G4S will provide additional reports as requested. These reports and customizable reports are available at all times to designated Collier County personnel via G4S Insight. G4S will provide all requested operational reports at least each month in consultation with designated Collier County personnel. Collier County RFP 18-7429 — August 14, 2018 20 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County  Internal Audit: The G4S Fort Myers area office is subject to examination by our company’s internal audit unit to ensure compliance with G4S and Collier County’s operational requirements for the contract. The Fort Myers office is subject to regular scheduled audits conducted both by our Florida Regional Office and our Corporate Headquarters.  Business Review Meetings: Members of our leadership team are in continual contact with designated Collier County personnel daily and immediately to address a critical incident. We prepare a comprehensive monthly report that outlines our activities and productivity. This report is disseminated throughout Collier County Senior Management. We receive feedback at monthly Board meetings, which assists our efforts in ensuring quality services. In line with the principles of ISO and G4S’ ongoing efforts to continuously improve, we have a formal policy on Customer Relationship Management that requires documented contact with clients on a monthly basis and any action items that result from the contact are documented. Action items are separated into three categories as follows:  Other Action Items: This report documents standard follow-up issues, such as re-training and follow-up visits to affected posts.  Corrective Action Report (CAR): This report documents the needed adjustments to the overall policies and procedures as they relate to your account.  Preventative Action Report (PAR): This report identifies potential enhancements to current policies and procedures to avoid future Corrective Action Reports. TRANSITION PLAN Being the incumbent security provider to Collier County, G4S is in the unique position to provide completely uninterrupted service throughout the entire life of the contract. If re-awarded the contract, G4S would welcome the transition period as an opportunity to draw from our previous experience and insight while reviewing and refreshing post orders, evaluating and adjusting staffing models, providing refresher or new training courses to our officers, and as always, looking for ways to innovate and apply new technology that would lower costs and add value to your services. In the event that Collier County should elect a new security partner, G4S is committed to doing everything in our power to provide a smooth transition to the new provider. For our part, we will cooperate fully to transfer all security data, post orders, emergency plans and any other information they may need to provide continuous service at your sites. To comply with the solicitation’s specific requirements, we are including a sample implementation (transition) plan below: SECURITY PROGRAM IMPLEMENTATION G4S is experienced in updating its security programs to meet new contract requirements and assuming other organizations duties and in-house security personnel with minimal impact on client operations while using our transition method. For Collier County, we would implement our eight-week (60-day) transition program, which establishes implementation tasks, team members and milestones as the new contract draws toward its start date. Collier County RFP 18-7429 — August 14, 2018 21 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TRANSITION SCHEDULE The following matrix summarizes a typical high-level transition. G4S may adapt and modify this schedule based on your security program requirements. Transition Task Weeks before Start Date -8 -7 -6 -5 -4 -3 -2 -1 Development of Contract Profile Formation of G4S Implementation Team Creation of customized client landing page Recruitment of incumbent personnel Open positions posted for G4S personnel Recruitment of new hires (as needed) Candidate interviews Background investigations Employment offers Security site surveys Post Orders reviewed, refreshed or rewritten Uniforms and equipment ordered Training of account managers and supervisors (as necessary) New hire pre-assignment classroom training (weekly classes as needed) G4S orientation training for retained incumbents (adjusted to work schedule) Master schedule and assignments made Uniforms and equipment issued to personnel Equipment and forms placed on posts Contract master created On-the-job training Contract compliance and quality control (weekly status calls & meetings) Collier County RFP 18-7429 — August 14, 2018 22 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TRANSITION ACTIVITIES The following are descriptions of major transition activities and when they typically occur: 8–7 Weeks Prior to Contract Start  Development of Contract Profile: The Contract Profile outlines requirements such as personnel training, benefits, uniforms, bill rates and reporting and is updated if changes occur during the transition process. The G4S offices that provide service use the Contract Profile to ensure consistency across the program.  Formation of G4S Implementation Team: Each member of your G4S Implementation Team has a formalized role encompassing specific transition tasks and responsibilities. It is their job to carry out the implementation schedule and ensure uninterrupted service during the transition.  Creation of customized Collier County landing page: We would create an online landing page where incumbent officers can apply to G4S in addition to other options, such as visiting a local office or completing the forms at their workplace. From the site, incumbent applicants can follow the hiring process and begin connecting to the G4S community, access learning modules, share job postings and communicate with G4S.  Recruitment of incumbent personnel: G4S offer incumbent officers you wish to retain the opportunity to complete our hiring process. Those who successfully pass our recruitment and vetting process will receive position in your program. Our online application process provides a quick alternative to having incumbents fill out paper applications at your security sites or travel to a G4S local office.  Open positions posted for G4S personnel: After incumbent recruiting, remaining positions are offered to eligible G4S personnel who wish to transfer or apply for supervisory or management- level promotions. To source qualified personnel, hiring managers consult existing G4S supervisors and managers and our PromoteMe! database, which allows G4S officers to identify advancement opportunities and complete voluntary career development learning modules.  Recruitment of new hires: Remaining open positions are filled by new hires as needed. G4S attracts new applicants through the G4S Career Center, a job-seeking resource and online community for G4S applicants; online job boards and social media; our Military Recruitment Program; newspaper ads; state employment services; employee referrals; local police and sheriff’s departments and federal law enforcement organizations. 6–5 Weeks Prior to Contract Start  Candidate interviews: The Implementation Team interviews officer candidates to verify and elaborate on their experience and ensure application and vetting requirements are met.  Background investigations: Once required release forms have been signed and witnessed, the Implementation Team conducts candidate background investigations, which includes 10 years of full work history, criminal records searches and other verifications.  Employment offers: G4S offers employment only to candidates who successfully pass all steps of our hiring process and meet all client requirements. Upon approving a candidate for hire, the Implementation Team will notify the successful candidate and continue with the recruitment process. Collier County RFP 18-7429 — August 14, 2018 23 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County  Security site surveys: The Implementation Team conducts a general survey of your security sites (including any for which we may already provide service). This survey is used to create a baseline security and risk profile for your organization, including any immediate security vulnerabilities.  Post Orders reviewed, refreshed or rewritten: Based on both your security plan and the findings from our site surveys, the Implementation Team creates Post Orders for each security post at your sites. Stored on site and online, each set of Post Orders provides procedures for general, specific and emergency situations 1; supervisors use Post Orders to train officers at their assigned posts; and Post Orders are the basis for post inspections carried out by G4S supervision and management. 4–3 Weeks Prior to Contract Start  Uniforms and equipment ordered: The Implementation team orders uniforms, equipment and necessary supplies directly from the G4S warehouse and pre-approved vendors using our online order system, which expedites delivery, guarantees accuracy and reduces costs through volume purchasing discounts.  Training of account managers and supervisors: As necessary, we train supervisor candidates drawing from an organization’s incumbent personnel or G4S officers who have successfully passed our hiring process.  New hire pre-assignment classroom training: The Implementation Team supplies the applicable G4S North America Training Institute (NATI) curriculum for your security program’s new officers. Presented in a variety of languages through live instruction and self-study workbooks, pre-assignment training provides officers with the knowledge, skills and abilities to perform general duties.  G4S Orientation Training for retained incumbents: The Implementation Team supplies G4S Orientation Training for any incumbent personnel an organization chooses to retain who pass our hiring process. Orientation provides incumbent officers with detailed information on G4S policies, procedures and benefits and identifies any gaps in training that must be filled. At this time, incumbent personnel receive access to our full catalog of training resources and career development programs. In-person training requirements, if required, are scheduled for minimum impact on existing work schedules. 2–1 Weeks Prior to Contract Start  Master Schedule created: We will create an Installation Schedule for staffing at your locations to cover post hours, number of officers at each post and skills needed. The schedule is entered into the G4S Labor Scheduling System and includes pay and billing information. We prepare the schedule as far in advance as practical to give officers early notice of their work schedule and days off.  Assignment of personnel to schedules: In every case possible, officers will be assigned to schedules that are suited to their personal background, personality, appearance and preference, 1 Since G4S is the incumbent security provider for Collier County, we will use this opportunity to refresh or rewrite Post Orders for existing posts. Collier County RFP 18-7429 — August 14, 2018 24 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County which encourages a high level of personal performance. Officers will not exchange scheduled shifts or days off without first obtaining approval from their G4S supervisor.  Uniforms and equipment issued to personnel: We will issue uniforms and equipment, documenting the number of issue, item, date of issue, employee's signature and initials, and witness signatures in the G4S Uniform and Accessories Record. Officers will receive training in proper uniform wear and care during their initial orientation.  Equipment and forms placed on posts: The first officer assigned to the post will deliver, tag and sort equipment, forms and supplies on the day service begins. The officer will use this equipment as Post Orders indicate and pass them on to the relieving officer.  On-the-job training: On-the-job training is given to officers new to a security site and incumbent officers who change positions. This training is performed by a training team member, G4S supervisor or incumbent officer familiar with the post. 1 Week Prior to Contract Start  Wrap-up and finalization: During the final week of the transition, all tasks are finalized and checked against contract compliance and quality control. On-the-job training continues during the last week of the transition. Contract Commencement G4S management will be present during the first week of service to facilitate questions and handle contingencies. Subsequently, G4S management will regularly visit your sites to observe security program operations, follow up with request and issues, and communicate the status of these efforts to your stakeholders. In addition to these scheduled site visits, G4S management is available at any time via email and mobile phone. TRANSITION COMMUNICATIONS PLAN To keep Collier County informed on the status of implementation activities, we provide the following communications:  Weekly conference calls to monitor progress and identify obstacles  Weekly status reports showing task assignments, status and progress  After-hours phone contact handled by live customer service representatives at the G4S Communications Center, available 24/7.  Phone, email and text messages between client and G4S management imminent communications RETAINING INCUMBENT PERSONNEL G4S recognizes the value of qualified incumbent personnel. We will retain existing personnel as they already meet our employment standards at the Collier County account. During the transition phase, G4S would work as closely as possible with incumbent providers (where and when applicable) and existing employees to transition new and existing personnel to your locations. We take several steps to onboard retained incumbent personnel. Fostering enthusiasm while minimizing concerns requires early and frequent communication. Our strategy includes the following: Collier County RFP 18-7429 — August 14, 2018 25 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Joint initial meeting: An initial meeting, wherein Collier County will introduce G4S representatives to your incumbent officers, occurs early in the transition process. Incumbent officers learn about G4S employment, get answers to frequently asked questions, and receive contact information for support. Meet and greet sessions: Throughout the transition process, additional, informal meetings are held at convenient locations before and after shifts. G4S managers answer questions, talk about G4S, and provide employment application assistance. Transition newsletter: Customized for your organization, the transition newsletter further introduces your incumbent security team to G4S and provides benefit resources and support information. Toll-free 24/7 hotline: Using this call-in number, officers can connect with their local office or G4S headquarters to address their questions or concerns. Collier County/G4S Career Center Portal: A customized Collier County landing page will be created on the G4S Career Center website, based on the final award scenario. Incumbent officers will receive a link to the site where they can quickly fill a job application and connect with the G4S community. DEMONSTRATED TRANSITION EXPERIENCE We have supported successful implementations at many well-known companies, including some highlighted below:  Palo Alto Networks: 2,496 hours/wk., 62 employees, 4 locations, 4 states (June 2017 start)  Facebook: 10,272 hours/wk., 256 employees, 4 locations, 4 states (February 2017 start)  Citi: 3,088 hours/wk., 77 employees, 7 locations, 1 state (June 2016 start)  Wells Fargo: 2,054 hours/wk., 52 employees, 4 locations, 2 states (January 2014 start)  MetLife: 9,369 hours/wk., 228 employees, 26 locations, 14 states, (March 2014 start) NEW CONTRACT 90-DAY CONTROL PLAN In line with principles of ISO and G4S’ ongoing efforts to continuously improve our partnership with Collier County, G4S will execute a formal, thorough and effective 90-day post-implementation Control Plan ensuring our service continues for years to come. This plan involves the ongoing monitoring of newly implemented processes and procedures, through follow-up activities to resolve issues that arise during the initial 90 days of the new contract. Some of the activities to be performed during the New Contract 90-Day Control Plan include:  Weekly conference calls  Verification of updated post orders  Review of updated scorecards  Review of updated training programs and files  Lessons learned, process improvement opportunities review  Update of schedules as necessary Collier County RFP 18-7429 — August 14, 2018 26 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County G4S REPORT TO JACKSONVILLE SHERIFF’S OFFICE Collier County RFP 18-7429 — August 14, 2018 27 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TAB 3: COST OF SERVICES TO THE COUNTY Position Officer Pay Rate County Hourly Rate **Number of Positions Contract Cost Program Manager**32.83$ 42.93$ 1 89,294.40$ Assistant Program Manager**27.78$ 36.43$ 1 75,774.40$ Operations Supervisor**25.26$ 33.18$ 1 69,014.40$ Post Supervisor 18.39$ 26.26$ 5 177,517.60$ Security Officer 15.76$ 22.68$ 10 -$ Executive Protection Officer 16.81$ 24.11$ 2 50,148.80$ Exe Prot. Officer* on details 21.91$ 31.05$ 2 -$ Officer (armed)*15.76$ 22.68$ 10 742,996.80$ Officer (not armed)*14.71$ 21.02$ 30 363,982.32$ PUD Supervisor (armed)18.39$ 26.26$ 54,620.80$ PUD Patrol (armed)15.76$ 22.68$ 94,348.80$ PUD Officers (armed)15.76$ 22.68$ 188,697.60$ **number of positions are used for cost of services calculation only. Per the terms of the RFP, the County reserves the right to add and remove positions as needed. Mark-up Percentage mark up on labor 41.87% Percentage mark up over what the employee receives for unidentified positions 41.87% Cost to the County Vehicles Vehicle (daily rate)- Golf Cart 14.00$ Vehicle (monthly rate)- Golf Cart 420.00$ Vehicle (daily rate)105.00$ Vehicle (monthly rate)3,150.00$ *Mark up percentage on ammunition, equipment, and supplies shall not exceed 10% The County may pay overtime at a rate of 1.5 for officers working detials over 40 hours per week or 8 hours per day. Pricing should include any impact the Patient Protection and Affordable Care Act might have on their employees now or in the future The county anticipates other positions will be added. Please provide markup on positions not listed above. ** Contract cost based on weekly hours provided in RFP Cost of Services to the County Collier County RFP 18-7429 — August 14, 2018 28 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County NOTES TO PRICING Rates quoted will remain in effect for one (1) year and will be automatically adjusted to fully recover any change in costs mandated by law, including, but not limited to: licensing fees, Federal Insurance Contribution Act (FICA), Federal Unemployment Tax Act (FUTA), State Unemployment Insurance (SUI), workers’ compensation, collective bargaining agreements, union activities, regulatory costs associated with compliance with the Patient Protection and Affordable Care Act (PPACA), and/or federal or state minimum wage laws. In addition, these rates may be adjusted each November 1 for any increased costs for medical insurance premiums, participation rates or both. Changes to hours, scope of work, qualifications, requirements or equipment shall be mutually agreed to in writing by both parties and may necessitate a change in fee structure. In addition, the parties may negotiate annual rate increases. At G4S, our goal is to be a collaborative business partner for Collier County and we believe this starts with providing transparent pricing and an explanation of our methodology for determining the proposed bill rates. The following notes accompany G4S’ quotation: Pricing Validity Period - We expect to agree to a reasonable price increase mechanism; therefore, our quoted rates are based on the following:  The rates quoted will remain in effect for three (3) years. The rates will be renegotiated with Collier County for the additional two (2) year extensions. G4S used the calendar year of 52 weeks to calculate the annual cost to the County. Wages – Have been based on the following:  Current market wage rates and standard allowances  No current union or collective bargaining requirements Benefits – Benefits are based on the following:  6 Holidays that will be separately billed as incurred.  Health Insurance/Benefits, which include a comprehensive and ACA-compliant health insurance, plan for the officers. Officers are responsible for a portion of their insurance premium if enrolled.  80 hours of vacation after first year of services.  120 hours of vacation after five years.  24 hours sick-leave accrual with buyout if unused. Screening/Vetting – Based on the following requirements:  Identity check  Criminal background checks  Education check  Employment references  Eligibility to work  Psychological Test (MMPI-II), Security Officer profile & Physical Exam Training – Based on the following minimum training requirements: Included in the quoted rates:  Basic Security Officer pre-assignment training program – 40 hours Collier County RFP 18-7429 — August 14, 2018 29 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County  CPR/AED – 8 hours  On-the-job (OJT) training – 40 hours  Annual refresher training – 16 hours  Annual weapons recertification and training – 4 hours  Any additional training required by Collier County will be direct-billed as incurred Overtime – Assumes the following:  Rates quoted are based on a standard workweek schedule.  Overtime billing rates will apply when non-managerial personnel are placed in an overtime posture for pay purposes due to the schedule (in excess of the standard; 40 hours per week, or if additional hours are required above the regular schedule).  Additional hours requested by Collier County will be billed at the overtime rate. Invoicing & Payment Terms – Quotations are based on bi-weekly invoicing and payment 30 days from date of invoice. Taxes – Rates do not include Sales Tax or other comparable taxes if applicable. Equipment:  Two (2) cellphones – in the rate  One (1) laptop – in the rate  Handcuffs for all personnel – in the rate  Weapon (for armed positions) – in the rate  Vehicles – will be direct-billed at: o Chevy Colorado 6-cylinder, 4x4 extended cab - $3,168.00 monthly (Includes gas and maintenance. Average mileage: 47,000 annually.) o Golf Cart - $420.00 monthly/$14.00 daily  Tasers – will be direct-billed at $1,400 per unit plus $300 per person for training and certification when requested Permanent Service: G4S’ quoted rates are for regularly scheduled permanent service. Should Collier County require any emergency/disaster services, G4S would provide these services under a separate agreement and the following rates would apply:  $42 per hour/security officer  $35 per hour/travel time  $50 per hour/coordinator  $85 per hour (minimum 12 hrs.) for each professional investigator  $295 flat rate per day/per person (G4S providing lodging)  $175 flat rate per day/per person (customer providing lodging) Collier County RFP 18-7429 — August 14, 2018 30 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County EMPLOYEE RETENTION AND BENEFITS At G4S, our philosophy is simple: if you hire qualified people, you supply them with all of the training they need to be successful, pay them a fair, living wage, and offer them a meaningful benefits package, turnover rates will be reduced. Satisfied employees stay longer and allow us to retain knowledgeable and experienced personnel assigned to Collier County. All personnel assigned to Collier County will be eligible to participate in the following programs. Our health insurance program is fully compliant with the Affordable Care Act standards as they are currently interpreted. EMPLOYEE RETENTION Retention of our security officers is critical toward our goal of developing a highly skilled and capable security team for Collier County. By understanding security requirements and through G4S’ service level-based program, we effectively recruit individuals that possess specialized backgrounds and expertise, allowing us to provide Officers and Supervisors specifically matched to the differing protection needs and requirements of Collier County. Along with the wealth of experience and training G4S’ CPOs bring to the table prior to post-assignment, the element of time allows us to continue to invest in their training to make them the most effective security professionals in the industry. Hiring the best people and providing superior training is paramount to the success of our company, but motivating them to perform to the very best of their ability every day and stay with our organization year after year is really the key to our success. In addition to our training and professional development programs, G4S offers additional incentives and recognition programs to ensure employee satisfaction and optimize retention. EMPLOYEE BENEFITS G4S MEDICAL PLAN G4S offers employees an Affordable Care Act (ACA) compliant medical insurance plan administered through Blue Cross Blue Shield. Under this preferred provider organization (PPO) plan, employees receive a full range of covered services and direct access to specialists without the need to gain approval from a primary care doctor. The Bronze Plan offers employees the strength and breadth of the BlueCross BlueShield network while providing flexibility in seeking providers. Employees can choose to upgrade from the Bronze Plan to the G4S Silver Plan, offering employees a lower in-network deductible with the added advantage of out-of- network benefits. The G4S Blue Cross Blue Shield Bronze and Silver plans offer employees the following in-network benefits: PLAN PROVISIONS BRONZE PPO PARTICIPANT PAYS SILVER PPO PARTICIPANT PAYS Annual Deductible $6,000 per individual $1,000 per individual Non-network: $12,500 per individual Annual Out-of- Pocket (OOP) Maximum Individual: $7,150 Family: $14,300 Individual: $7,150 Family: $14,300 Preventative Services* 0% Office Visits* Primary Care Physician: $20 Primary Care Physician: $20 Collier County RFP 18-7429 — August 14, 2018 31 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County PLAN PROVISIONS BRONZE PPO PARTICIPANT PAYS SILVER PPO PARTICIPANT PAYS Specialist: $70 (max 10 visits) Specialist: $60 (max 10 visits) Non-network: 50% coinsurance† Telemedicine (Teladoc)* No Copay (available 24/7 and offered to entire household even if G4S member elects employee only insurance) Urgent Care* $50 copay $50 copay Non-network: 50% coinsurance† Outpatient Surgery† 50% coinsurance $300 copay and 40% coinsurance Non-network: 50% coinsurance Inpatient Hospitalization† 50% coinsurance (max 21 days) $1,000 copay per day (up to 5 days) and 40% coinsurance (max 21 days) Non-network: 50% coinsurance Lab and Imaging† 50% coinsurance 40% coinsurance Advanced Imaging Services: $250 copay and 40% coinsurance Non-network: 50% coinsurance Durable Medical Equipment† 50% coinsurance $150 copay and 40% coinsurance Emergency Benefits† 50% coinsurance (max 4 visits) $300 copay and 40% coinsurance Prescription Coverage through CVS/Caremark* Generic: $7 in-person copay for 30- day supply Generic: $14 for mail-order copay for 90-day supply Preferred Name: 35% Brand Name: 50%† Generic: $7 in-person copay for 30- day supply Generic: $14 for mail-order copay for 90-day supply Preferred Name: 35% Brand Name: 50%† Blue365 Health & Wellness Deals Discounts and savings on health and wellness products & services, including discounts on gym memberships, dieting programs, wellness equipment, eyewear, nutritional aids and more. Quit For Life® Tobacco Cessation Program Available to enrolled employees and their dependents, the nation’s leading tobacco cessation program is designed to help users overcome their physical, psychological and behavioral addiction to tobacco through medication support, phone-based cognitive behavioral coaching, web-based learning and social support. Monthly Premium Employee Contribution: Employee Only: $172.25 Employee & Spouse: $648.08 Employee & Child(ren): $648.08 Employee & Family: $725.68 Employee Contribution: Employee Only: $299.60 Employee & Spouse: $1,023.30 Employee & Child(ren): $1,023.30 Employee & Family: $1,135.00 Collier County RFP 18-7429 — August 14, 2018 32 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County * Payment toward annual deductible not required for the following in-network services: primary care physician visits, specialist office visits, telemedicine, preventative care, urgent care, generic or preferred name prescriptions † Coinsurance applied after deductible is met for the following services: outpatient surgery, inpatient hospitalization, labs and imaging, durable medical equipment, emergency benefits, brand name prescriptions and all non-network services DENTAL INSURANCE The Delta Dental plan gives employees the freedom of using any dentist they wish with additional savings by using a participating Delta Dental preferred provider (PPO) dentist. These contracted rates are significantly discounted and the employee is not responsible for any amounts over the contracted rates when using a PPO dentist. Plan Provisions Delta Dental Plan Participant Pays: Deductible $50 for individual $150 for family Annual Max Benefit Option 1: $500 Option 2: $1,000 Preventative & Diagnostic Care 0% and no deductible Oral exams, cleanings, x-rays and sealants Basic Treatment 20% coinsurance Fillings, simple extractions Major Treatment 50% coinsurance Crowns, inlays, onlays & cast restorations, bridges & dentures, endodontics, periodontics and oral surgery VISION INSURANCE The G4S Vision Service Plan (VSP) benefits are designed to protect employees’ and their family’s visual wellness. VSP provides the nation’s largest eye care doctor network with thousands of doctors located in most areas. The plan also includes benefits for out-of-network providers. Features of the plan include: Plan Provisions In-Network VSP Participant Pays: Out-of-Network VSP Participant Reimbursed: Eye Exam (every 12 months) $15 copay Up to $45 Lenses (every 12 months) $30 copay Up to $45/single vision Up to $65/bifocal Up to $85/trifocal Frame (every 12 months) $30 copay with allowance up to $130.00 & 20% discount off amount over allowance Up to $70 Contact Lenses (instead of glasses) 0% up to $130 Up to $105 ADDITIONAL BENEFITS G4S strives to be the top employer of choice, and we do so by providing many industry-leading benefits to our employees who rely on them. Our goal is to empower employees with the resources and incentives they need to enjoy success on the job and to live a healthy, balanced life. This starts with our comprehensive benefits package designed to support employees’ physical and financial wellness and help them manage their life outside of G4S. These complementary benefits are available to all employees regardless of their enrollment in the medical, dental or vision programs. Collier County RFP 18-7429 — August 14, 2018 33 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Benefit Highlight Vacation Each year, full-time officers receive one week (40 hours) following one year of service. Sick Days Officers earn one sick day (8 hours) for every four months worked, up to 24 hours annually. Holidays Officers are paid time-and-one-half for hours worked on six holidays: New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, Independence Day and Christmas Day. 401(k) Retirement Plan The G4S 401(k) plan, administered by Voya Financial, allows qualified officers to invest up to 40% of their compensation on a pre-tax basis. Employee Assistance Program (EAP) Administered by Aetna Resources for Living, the G4S EAP provides confidential assessments, counseling and referral services for employees and their families. Critical Illness Insurance MetLife Critical Illness Insurance protects against the onset of 22 listed medical conditions, including cancer, heart attack, stroke, kidney failure, Alzheimer’s and others. Accident Insurance Accident insurance through ReliaStar (a Voya company) provides a benefit tied to an accident or injury, paying a specific amount for each covered incident. Whole Life Insurance Whole life insurance through Unum provides several options for a benefit upon the death of the employee or immediate family member. Short-Term Disability Short-term disability insurance through Unum replaces part of an employee’s income while they recover from sickness or injury. Pet Insurance Nationwide pet insurance plans reimburse a straightforward 90% of bills for certain veterinary services. OFFICER INCENTIVES, AWARDS & RECOGNITION Encouraging top performance is part of the G4S culture. We have numerous company-wide and regional programs designed to reward and retain competent and motivated employees. G4S officers are eligible for the following recognition programs: AWARD DESCRIPTION Service Milestone Award Service milestones are reached following every five years of employment with G4S. Officers receive gifts based on their length of service, including travel, electronics and other retail goods. Certificate of Achievement Awarded to officers who successfully complete a G4S North America Training Institute (NATI) learning program. Certificate of Appreciation Upon receiving a letter of commendation for a job well done or valued act of service from a client, G4S presents this certificate to the officer involved. Collier County RFP 18-7429 — August 14, 2018 34 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County AWARD DESCRIPTION Certificate of Recognition Presented in recognition of outstanding service, courage in the line of duty or professional initiative. Certificate of Distinction Presented for the performance of an act of valor above and beyond the call of duty or an act that reflects great credit on the individual, the customer, and G4S. Valor Award Presented to employees who have received a Certificate of Distinction and are eligible for this prestigious award. Regional Security Officer of the Quarter/Year Awarded to an officer who shows exemplary pride, attitude, leadership, courage and initiative. Quarterly awardees become eligible for Regional Security Officer of the Year Selection. National Security Officer of the Year Chosen from the pool of Regional Security Officer of the Year recipients, the National Security Officer of the Year award winner receives a monetary prize, Certificate of Distinction and commemorative plaque and takes part in an awards ceremony at G4S Corporate Headquarters. G4S Value Awards Presented to nominees for Regional Security Officer of the Year who demonstrate actions in alignment with G4S company values. Community Service Award G4S formally recognizes up to three offices or team sites each year for their participation in community events. Global Living Our Values Award Winners of this global award are recognized on G4S Intranet and receive a personal thank you from our Group CEO. Challenge “Coin of Excellence” Program Outstanding G4S employees are presented with the “Coin of Excellence” to represent commitment to teamwork and fellowship. Collier County RFP 18-7429 — August 14, 2018 35 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TAB 4: EXPERIENCE AND CAPACITY OF THE FIRM In this tab, include but not limited to:  Provide information that documents your firm’s and subcontractors’ qualifications to produce the required deliverables, including abilities, capacity, skill, and financial strength, and number of years of experience in providing the required services.  Describe the various team members’ successful experience in working with one another on previous projects.  List Current Projects in the Format Identified Below G4S SECURE SOLUTIONS (USA) INC. QUALIFICATIONS G4S is the world's leading global integrated security company, specializing in the delivery of security and related services to customers across six continents. G4S secures your people, property and assets by understanding and mitigating your security risks within your environment. We offer a suite of products and services, including armed and unarmed security personnel, risk consulting and investigations, systems integration, and security software and technology that align to deliver innovative, essential and scalable solutions that span your entire operation. COMPANY HISTORY Although G4S’ global history stretches back over a century and halfway around the globe, our American story began in 1954, when a small investigative company was founded in Miami, Florida, by former FBI agent George Wackenhut. Following 48 years of industry-leading growth, The Wackenhut Corporation became part of the G4S family of companies and in 2010 was rebranded G4S Secure Solutions (USA) Inc. FINANCIAL STRENGTH With a century-long history and service in 90 countries, G4S is one of the most recognized and stable security organizations in the world today. Our 570,000 employees make us one of the largest companies listed on the London Stock Exchange (LSE:GFS) and one of the largest private employers worldwide. Few other security companies have the financial assets, industry expertise and staying power to effectively transition, manage and grow security programs of virtually any size and complexity like we do. Our stability is underpinned by continued revenue and earnings growth. G4S earned revenue of $10,587m in 2017. Of our six global regions, North America accounted for $2,630m or 27% of total revenue. Further indicators of our financial stability include:  Operating cash flow: $660m  Net debt to EBITDA ratio: 2.5  Revenue growth 2013–16 (Total): +17%  Annual compound annual growth rate (CAGR) growth outlook: +5 to 6% RELEVANT WORK EXPERIENCE In addition to the client references provided, G4S’ experience includes successful local and regional engagements with the following public agencies: Collier County RFP 18-7429 — August 14, 2018 36 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Collier County Since 2004, G4S has been providing approximately 1,400 hours per week of security services for the Collier County Government Courthouse and ancillary facilities, representing a security force of 35 full- time security officers. Services include access control and full screening services for the main courthouse, and manning the administration building where county officials are housed, library facilities, County Health Building and other off-site facilities. In 2006, services were upgraded at the administration building with the addition of armed CPOs to provide escort services to public dignitaries. Recently, G4S staffed Collier County on an emergency basis during Hurricane Irma for approximately 4500 hours of service. Florida State of Florida Division of Administrative Hearings G4S provides access control and full courthouse screening services for eighteen (18) courthouses throughout the State of Florida where the Worker’s Compensation Judges are housed with armed Custom Protection Officers® totaling 760 weekly hours of service. Our officers replaced the Florida Highway Patrol. We have been providing these services since January 2002. Florida Department of Health (DOH)/Division of Disability Determinations G4S’ armed CPOs have provided 270 hours per week of screening, access control services, and exterior and interior foot patrol services for the Division of Disability Determination facilities throughout the state of Florida since 2014. Florida Division of Emergency Management (FDEM) G4S’ CPOs have provided 80 hours per week of access control and interior security services for both FDEM facilities since 2014. Florida Department of Transportation (FDOT) Headquarters G4S has provided 60 hours per week of unarmed security personnel for access control monitoring and interior security services at the FDOT headquarters building since 2008. The total number of weekly hours of service is 60 hours per week. Sarasota County Clerk of Court (Main Courthouse)/Judicial Building Since 1999, G4S has provided 300 hours per week of CPO personnel for access control, screening and monitoring of the cleaning service for the clerk of courts. Orange County and Orange County Sheriff’s Office Since 2002, G4S has provided security for over twenty-six public buildings for Orange County, including water treatment facilities, fire rescue headquarters, landfills, Orange County Juvenile Justice Center, and the Orange County Museum, totaling over 5,110 weekly hours of armed and unarmed officers services. Approximately 1,500 of those hours involve courthouse screening procedures and duties. G4S provides an additional 240 hours per week of armed services that includes statewide inmate transportation services. Polk County Sheriff’s Office G4S provides access control and full courthouse screening services for courthouses in Polk County totaling over 1,000 weekly hours of security since 1997. G4S provides an additional 1,700 hours per week of armed services that includes inmate transportation and inmate hospital watch services. Broward County Since 1987, G4S has been providing security services to over 55 Broward County facilities totaling approximately 3,725 weekly hours of service. Our services include: three courthouses, water treatment plants, landfills, libraries, two airports, parks, revenue collection agencies, bus terminals, and parks. We provide three levels of unarmed security officers to Broward County. Collier County RFP 18-7429 — August 14, 2018 37 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Broward County Main Courthouse G4S has been providing approximately 703 hours per week of access control and screening services for the Broward County Main Courthouse since 1987. Charlotte County Sheriff’s Office Since 2013, G4S has been providing approximately 673 hours per week of security services for Charlotte County. Services include access control of the Judicial Center and Control Room, video visitation and inmate transportation. Duval County and Jacksonville Sheriff’s Office G4S has been providing full courthouse screening services at four locations throughout Duval County, which includes courthouses, off-site facilities, and pre-trial detention centers totaling approximately 1,500 weekly hours of service since December 1990. We provide both armed and unarmed officers at these facilities. G4S provides an additional 2,400 hours per week of armed services that includes inmate hospital watch services. Collier County RFP 18-7429 — August 14, 2018 38 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County ISO REGISTRATION/CERTIFICATION Human Resources & G4S North America Training Institute – ISO 9001:2015 registered for “The Design, Development, Management and Administration of Human Resources/Training Services.” In an industry that is labor-intensive, G4S has put a strong emphasis on personnel management, Human Resources administration and training, which are critical to our success. Collier County RFP 18-7429 — August 14, 2018 39 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TAB 5: SPECIALIZED EXPERTISE OF TEAM MEMBERS In this tab, include but not limited to:  Description of the proposed contract team and the role to be played by each member of the team.  Attach brief resumes of all proposed project team members who will be involved in the management of the total package of services, and the delivery of specific services.  Attach resumes of any sub-vendors and attach letters of intent from stated sub-vendors must be included with proposal submission. LOCAL MANAGEMENT TEAM STRUCTURE AND APPROACH FORT MYERS OFFICE Corporate policy requires each area office to follow standardized procedures that ensure consistency and quality throughout the organization. It also provides a common focus, strengthens communication, enhances supervision, and reduces costs. Decisions pertaining to the day-to-day operation of the Collier County account will be made immediately at the local level. The Fort Myers area offices’ support to Collier County includes, but is not limited to, the following:  Recruitment and Hiring  Client Relations  Background Screening  Review/Write Post Orders  Pre-Assignment Testing  Supervision  Classroom Training  Inspections and Quality Control  On-the-Job Training  Payroll and Administrative Functions  Continuing Education  Transition Support  Equipment Procurement  Providing Uniforms Fort Myers office’s General Manager – Bill Buchinsky oversees the business relationship and will be responsible for ensuring quality to Collier County. General Managers are authorized to commit the resources necessary to satisfy contract requirements, conduct all required customer interface/inspections, and is required to maintain the highest standards of quality. Operating 24 hours a day, seven days a week, each office is vigilant in its ability to respond to your needs. All managers, supervisors, and designated Security Officers are assigned mobile communication devices. Regardless of whether contact is made with the local office during business hours or the G4S 24/7 Communications Center after hours, this system allows our key personnel to immediately respond to your needs at any time. Collier County RFP 18-7429 — August 14, 2018 40 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County The Fort Myers local G4S support team (as illustrated below) includes a General Manager, Operations Manager, Operations/Area Supervisor(s), Training Manager, and Human Resources and Administration personnel. Regional support is also depicted (in gray) and will be engaged during the transition and/or to provide operational oversight to your account. The SVP for the Florida Region will also serve as the primary point of escalation for needs beyond the local office. The G4S Florida region offers clients the resources of over 6,500 uniformed personnel in the event of a natural disaster or civil disturbance. The Fort Myers G4S support team is shown below. G4S Senior Vice President Florida Region G4S Fort Myers General Manager Bill Buchinsky Branch/Operations Manager Leonardo Montufar Training Manager Richard Johnson Human Resources/Recruiting Amalia Latvala Area Supervisors Robert Tripp Alex Thoben Rusty Bresson Administration/ Office Manager Marley Labeau Business Development Manager Marty Martinez Regional Support - Florida Operations – Paul Burbridge Business Development – Carlos Barbosa Sales Support – Theresa Rowland Collier County RFP 18-7429 — August 14, 2018 41 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County FORT MYERS STAFF ROLES & RESPONSIBILITIES G4S has over 200 employees in the Fort Myers Area. The key personnel that will be assigned to and support Collier County’s contract include: Title Name Responsibilities General Manager Bill Buchinsky  Provides direct management, guidance, & support to all G4S personnel to assure continued delivery of quality security services  Overall responsibility for ongoing business development & growth for SW Florida market  Responsible for maintaining active and strong partnerships with all current clients Operations Manager Leonardo Montufar  Assists General Manager  Coordinates recruiting, training and assignment of newly hired security officers  Ensures that contract-required training and screening for security officers are met providing customers reduced risk of turnover at sites.  Responsible for the staffing, scheduling and discipline of security officers and supervision of payroll and billing for invoicing and payroll accuracy Area Supervisors Robert Tripp Alex Thoben Rusty Bresson  Oversight of all security personnel to ensure delivery of high quality security service in accordance with contractual requirements & G4S standards  Act as primary contact for your representatives on all contractual & operational issues  Available 24/7  Liaison with local law enforcement & emergency agencies as required  Interview & hire personnel for site assignments  Monitor scheduling, payroll & monthly billing  Attend regular meetings & providing weekly, monthly & quarterly reports to your representatives Certified Training Manager Richard Johnson  Ensuring the uniformed services provided at the Fort Myers Area Office meet or exceed requirements set forth in policy, contracts, and applicable laws. Collier County RFP 18-7429 — August 14, 2018 42 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Title Name Responsibilities  Determining & preparing appropriate training programs specific to local customer needs & G4S requirements.  Conducting and/or overseeing all training for security personnel in the Fort Myers area  Documenting all training in the G4S HR System Human Resources Manager Amalia Latvala  Responsible for the overall Human Resources management for the Fort Myers Area Office; to include applicant flow, hiring/termination process, personnel records, background investigations, group insurance administration, and monthly reconciliation, workers’ compensation, state licensing, unemployment claims, Affirmative Action planning.  Ensures compliance with G4S corporate policies & applicable federal, state and local laws.  Ensures overall contract compliance regarding employee basic & preferred qualifications, screening, training, & licensing. Collier County RFP 18-7429 — August 14, 2018 43 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County GENERAL MANAGER – G4S FORT MYERS – BILL BUCHINSKY RESUME Bill Buchinsky – General Manager – Fort Myers, Florida G4S Secure Solutions (USA) Inc. Industry Experience: 49 Years Employment History G4S Secure Solutions (USA) Inc. ` 1992 to Present Mr. Buchinsky began his G4S career in Fort Lauderdale in 1992 where he managed several field sites including the State Farm contract after Hurricane Andrew, various gated communities and the Alligator Alley Rest Area. He was promoted to Area Supervisor in 1995 and in 1996 was promoted to the rank of Major for Arvida Property Management (Weston). In 1999 he was promoted to Fixed Assets Manager for the Fort Lauderdale office. Mr. Buchinsky was then promoted to General Manager of the G4S Fort Myers and Sarasota Area Offices. Mr. Buchinsky is authorized to commit the resources necessary to satisfy contract requirements, conduct all required client interfaces and assure standards of quality for the delivery of services are met and exceeded. New York City Police Department ` 1969 – 1983  Assigned to the 9th Precinct in lower East Side of Manhattan N.Y.  Performed routine patrol of designated zones, performed uniformed and plainclothes duties for the Neighborhood Police Team which was a special unit that worked with community organizers.  Assigned to the 76 precinct in Red Hook, Brooklyn N.Y.  Performed routine patrol of designated zones. Licenses & Certifications  Manager Investigative and Security Agency, State of Florida Class “M” License  Manager Security Agency, State of Florida Class “MB”  Statewide Firearms License, State of Florida Class “G” Industry & Community Associations Member ASIS International Collier County RFP 18-7429 — August 14, 2018 44 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County OPERATIONS MANAGER – G4S FORT MYERS – LEONARDO MONTUFAR RESUME Leonardo Montufar – Operations Manager – Fort Myers, Florida G4S Secure Solutions (USA) Inc. Industry Experience: 28 Years Employment History G4S Secure Solutions (USA) Inc. 2013 to Present Operations Manager, Fort Myers Management of security operations to deliver exceptional service at more than 60 locations serving 38 long term and numerous short term contracts throughout Southwest Florida. Supervise the development and training of 238 Security Managers, Supervisors, and officers. Provide high quality service for over 8500 billable hours each week. Teak Plantation, Ecuador 2013 Owner/President Family business in Ecuador was at risk, left Sheriff's office, moved to Ecuador, restructured business, replaced management, established new operational procedures, etc.). As soon as the family business was secure I returned to Florida. Collier County Sheriff’s Office 2004 – 2013 Investigator and Deputy Performed Public safety and Law enforcement duties, from uniformed service to undercover Criminal Investigations. Performed Background Checks, Investigations, Community Service Training and coordination, Domestic Arrests and Extradition, Fugitive Location and Apprehension, Skip Trace / Missing Persons, Electronic Surveillance and Detection duties. Mulligan Security Corporation 1990 – 2004 Officer and Investigator Provided specialized protective and investigative services for corporate, private, and high profile clients. I have worked as a Security Officer, Desk Supervisor, Shift Supervisor, Training Officer, Site Supervisor, Lead investigator, and Account Manager. Education & Training Edison State College, Criminal Justice and Human Behavior FDLE Dual Certification Law Enforcement and Corrections Highlights  Customer Relationships  Operational effectiveness  Residential management  Natural leader  Staffing and scheduling  Regulatory compliance  Skilled in conflict resolution  Investigations (Criminal and Civil)  Strategic Planning  Research and analysis  Project Management Collier County RFP 18-7429 — August 14, 2018 45 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County COLLIER COUNTY PROGRAM MANAGER – DOUGLAS HENDLEY RESUME Douglas Glenn Hendley – Program Manager – Chief of Security G4S Secure Solutions (USA) Inc. Industry Experience: 48 Years Employment History G4S Secure Solutions (USA) Inc. 2005 to Present Collier County Government Security – Program Manager/Chief of Security Develop, administer, and manage contract security area of responsibility currently employing 35 full-time personnel. Organize human and material resources, direct subordinates and staff personnel. Virginia State Police 1970 – 2005 Duty Post Commander/Manager Develop, administer, and manage state police area of responsibility currently employing 38 full-time personnel and serving one of the state's rapidly growing, most populous counties. Organize human and material resources, direct subordinates and staff personnel. Training Sergeant/Canine Training Coordinator Develop, administer, and manage statewide canine training program for police service dogs, narcotic detector dogs and bomb detector dogs. Firearms and Driver Training Instructor. United States Marine Corp Ready Reserve 1965 – 1971 Training NCE; Coordinating the training of Marines assigned to unit. Education & Training  1963-1965 Christopher Newport College  1965 United States Marine Corp Basic Training  1967-1968 Virginia State Police Basic Training Academy  1978 National Rifle Association Firearms lnstructor School  1979 Police Traffic Supervision School  1982 First line Supervisor/Middle Managers Course  1983 State Certified lnstructors Course  1987 Technical Canine Trainers Course  1988 Police Driver Training lnstructors School  1989 Detector Canine Training lnstructors School  United State Customs Training Center at Front Royal, Virginia  1992 Administrative Officers Course, University of Louisville  1994-1995 Community College Administrators Course, John Tyler Community College Licenses & Certifications  Virginia Certified Police Officer  Virginia Certified Police lnstructor  Certified Police Canine lnstructor (Narcotics and Explosive Detector Dogs)  Certified Police Firearms lnstructor  Certified Police Driving lnstructor  Florida Class D Security Officer License  Florida Statewide Firearms License Collier County RFP 18-7429 — August 14, 2018 46 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County COLLIER COUNTY ASSISTANT PROGRAM MANAGER – KEITH WALLACE RESUME Keith Wallace – Assistant Program Manager – Deputy Chief of Security G4S Secure Solutions (USA) Inc. Industry Experience: 15 Years Employment History G4S Secure Solutions (USA) Inc. 2016 to Present Collier County Government Security – Deputy Chief of Security  Assists and provides executive protection for appointed Senators, Governors, Congressman's, Consulates, Dignitaries, County Commissioners, and County Managers of Collier County and Florida.  Develops/implements policies and procedures as required; initiates emergency procedures as warranted. Reviews logs, incident reports, and other documentation prepared by subordinate staff.  Communicates with Client, employees, other departments, law enforcement personnel, court officials, outside agencies and other individuals as needed to coordinate work activities.  Oversees the fingerprinting and background checks required with the Collier County Ordinance. Maintains liaison with the Collier County Sheriff’s Bureau on matters of mutual concern.  Monitors the annual Security Budget and maintain spreadsheet showing all contract security expenses by detail or post.  Conducts internal investigations as requested.  Conducts security audits, site inspections as requested.  Maintains spreadsheets showing number of persons visiting County buildings and number of prohibited persons held at various checkpoints.  Attends meetings; serves on committees or boards as needed.  Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.  Interprets and enforces public safety rules, regulations and procedures; maintains a secure and peaceful environment on the campus. Naples Daily News 1992 – 2016 Sales Account Executive/Graphic Designer Tactical Operations Group 2014 to present (Part Time) Security Agent Education  Keiser University, Associates Degree in Homeland Security, 2017  Hodges University, Bachelor’s Degree in Criminal Justice, 2014  Hodges University, Associates Degree in Criminal Justice, 2012 Training, Licenses & Certifications  State of Florida, Class “D” and “G” Licenses  Crowd Control Manager, North Collier Fire Control  Private Investigations, 40 Hour Florida Private Investigator Intern Course  Firearms & Tactics Training LLC, Firearms - Safety - Executive Protection Collier County RFP 18-7429 — August 14, 2018 47 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County COLLIER COUNTY OPERATIONS SUPERVISOR – RICHARD HELLER RESUME Richard J. Heller – Operations Supervisor G4S Secure Solutions (USA) Inc. Industry Experience: 11 Years Employment History G4S Secure Solutions (USA) Inc. 2007 to Present Supervises, directs, evaluates, processes concerns and problems, counsels, disciplines, completes performance appraisals, prepares schedules, and enters payroll data for 36 officers located at approximately 16 different sites. Pennsylvania State Police 18 years Lee County (FL) Sheriff’s Office 1 year Self-Employed in Retail / Wholesale 20 years Education  Leadership Training (11 Courses) – G4S North American Training Institute  Southwest Florida Criminal Justice Law Academy, Fort Myers, FL – 6 Months  Narcotics Training – New Jersey State Police Academy, Sea Girt, NJ – 2 Weeks  Pennsylvania Police Academy, Hershey, PA – 6 Months Licenses & Certifications  Security Officer State of Florida D License  AED / CPR License  Statewide Florida Firearms License G License  Florida Crowd Manager Certified  Counterfeit Money Seminar Certificate  9mm Certification  Collier County Emergency Procedures Certificate  Security Checkpoint Certificate  Hi-Scan Series Operators Certificate  Hi-Scan Simulator Certificate  Hand to Hand Combat Certificate  Executive Protection Certificate  Active Shooter Certificate (FEMA)  Incident Command Certificate (FEMA) Collier County RFP 18-7429 — August 14, 2018 48 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County TAB 6: REFERENCES JACKSONVILLE SHERIFF’S OFFICE Collier County RFP 18-7429 — August 14, 2018 49 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County PINELLAS COUNTY SHERIFF’S OFFICE Collier County RFP 18-7429 — August 14, 2018 50 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County HILLSBOROUGH COUNTY SHERIFF’S OFFICE Collier County RFP 18-7429 — August 14, 2018 51 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County ORANGE COUNTY Collier County RFP 18-7429 — August 14, 2018 52 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County BROWARD COUNTY WATER AND WASTEWATER SERVICES Collier County RFP 18-7429 — August 14, 2018 53 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Collier County RFP 18-7429 — August 14, 2018 54 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County APPENDIX A: REQUIRED DOCUMENTS G4S CERTIFICATE OF INSURANCE (COI) Collier County RFP 18-7429 — August 14, 2018 55 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Collier County RFP 18-7429 — August 14, 2018 56 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County FORM 2 – VENDOR CHECK LIST Collier County RFP 18-7429 — August 14, 2018 57 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County FORM 3 – CONFLICT OF INTEREST AFFIDAVIT Collier County RFP 18-7429 — August 14, 2018 58 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County FORM 4 – VENDOR DECLARATION STATEMENT Collier County RFP 18-7429 — August 14, 2018 59 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County Collier County RFP 18-7429 — August 14, 2018 60 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County FORM 5 – IMMIGRATION AFFIDAVIT CERTIFICATION Collier County RFP 18-7429 — August 14, 2018 61 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County FORM 6 – W -9 Collier County RFP 18-7429 — August 14, 2018 62 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County FORM 7 – LOCAL VENDOR PREFERENCE AFFIDAVIT Collier County RFP 18-7429 — August 14, 2018 63 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County ADDENDUM #1 Collier County RFP 18-7429 — August 14, 2018 64 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County ADDENDUM #2 Pre-Bid Conference on Aug 08, 2018 has been added. Pre-Bid Conference information has changed. Please review all Pre-Bid Conferences. Collier County RFP 18-7429 — August 14, 2018 65 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County L ICENSES Collier County RFP 18-7429 — August 14, 2018 66 CONFIDENTIAL, PROPRIETARY, COMMERCIAL, OR FINANCIAL INFORMATION G4S’ Security Solution for: Collier County