Backup Documents 10/11/2011 Item #16E116E
ORIGINAL DOCUMENTS CHECKLIST & ROUTING SLIP
TO ACCOMPANY ALL ORIGINAL DOCUMENTS SENT TO
THE BOARD OF COUNTY COMMISSIONERS OFFICE FOR SIGNATURE
(Print on pink paper. Attach to original document. Original documents should be hand delivered to the Board Office. The
completed routing slip and original documents are to be forwarded to the Board Office only after the Board has taken action on
the item.)
ROUTING SLIP
Complete routing lines #1 through #4 as appropriate for additional signatures, dates, and/or information needed. If the document is
already complete with the exception of the Chairman's signature, draw a line through routing lines #1 through #4, complete the
checklist, and forward to Sue Filson (line #5).
Route to Addressee(s)
(List in routing order)
Office
Initials
Date
1.
appropriate.
(Initial)
Applicable)
2.
10/11/11
Agenda Item Number
16E1
3.
signed by the Chairman, with the exception of most letters, must be reviewed and signed
4.
Scope of Work Agreement
Number of Original
2
5. Ian Mitchell, Executive Manager
Board of County Commissioners
Documents Attached
PRIMARY CONTACT INFORMATION
(The primary contact is the holder of the original document pending BCC approval. Normally the primary contact is the person who created/prepared the executive
summary. Primary contact information is needed in the event one of the addressees above, including Sue Filson, need to contact staff for additional or missing
information. All original documents needing the BCC Chairman's signature are to be delivered to the BCC office only after the BCC has acted to approve the
item.
Name of Primary Staff
Lyn Wood
Phone Number
252 -2667
Contact
appropriate.
(Initial)
Applicable)
Agenda Date Item was
10/11/11
Agenda Item Number
16E1
Approved by the BCC
signed by the Chairman, with the exception of most letters, must be reviewed and signed
Type of Document
Scope of Work Agreement
Number of Original
2
Attached
resolutions, etc. signed by the County Attorney's Office and signature pages from
Documents Attached
INSTRUCTIONS & CHECKLIST
I: Forms/ County Forms/ BCC Forms/ Original Documents Routing Slip
WWS Original 9.03.04
Initial the Yes column or mark "N /A" in the Not Applicable column, whichever is
Yes
N/A (Not
appropriate.
(Initial)
Applicable)
1.
Original document has been signed/initialed for legal sufficiency.. (All documents to be
signed by the Chairman, with the exception of most letters, must be reviewed and signed
by the Office of the County Attorney. This includes signature pages from ordinances,
resolutions, etc. signed by the County Attorney's Office and signature pages from
contracts, agreements, etc. that have been fully executed by all parties except the BCC
Chairman and Clerk to the Board and possibly State Officials.)
2.
All handwritten strike - through and revisions have been initialed by the County Attorney's
Office and all other parties except the BCC Chairman and the Clerk to the Board
N
3.
The Chairman's signature line date has been entered as the date of BCC approval of the
document or the final negotiated contract date whichever is applicable.
4.
"Sign here" tabs are placed on the appropriate pages indicating where the Chairman's
I
signature and initials are required.
5.
In most cases (some contracts are an exception), the original document and this routing slip
should be provided to Sue -Risen in the BCC office within 24 hours of BCC approval.
//1
1
Some documents are time sensitive and require forwarding to Tallahassee within a certain
�
time frame or the BCC's actions are nullified. Be aware of your deadlines!
I: Forms/ County Forms/ BCC Forms/ Original Documents Routing Slip
WWS Original 9.03.04
16E 1
MEMORANDUM
Date: October 13, 2011
To: Lyn Wood, Contract Specialist
Purchasing Department
From: Martha Vergara, Deputy Clerk
Minutes and Records Department
Re: Statement of work for BCC #4
CS STARS
Attached is one (1) original, referenced above (Item #16E1) approved by
the Board of County Commissioners on Tuesday, October 11, 2011.
An original has been kept by the Minutes and Records Department to
be kept as part of the Boards Official Records.
If you should have any questions please contact me at 252 -7240.
Thank you
CS $TARS
CS STARS Statement of Work
#4 for Collier County Board of
Commissioners
N i
Stephen Sandberg, ARM 11 Account Executive
CS STARS LLC
3560 Lenox Rd, Suite 2400
Atlanta, GA 30326
Phone: 404 - 995 -3148
Fax: 404 - 995 -3149
Email: ssandberg @csstars.com
July 18, 2011
Version 1
This document contains proprietary and confidential business information and is intended solely for
employees of Client. No portion may be reproduced or shared with consultants or other third parties
without advance written permission from CS STARS LLC.
Page 1 of 8
I V L.
6E
CS STARS
Table of Contents
1. Maintenance Services and Support ............................................................... ..............................3
A. Software Product Licenses and Maintenance . ..............................3
B. Advanced Features and Universal Solutions ... ..............................4
C. Technical Services ............................................... ..............................4
D. Scheduled Data Processing Services ............... ..............................5
E. Ongoing Training .................................................. ..............................5
F. Ongoing Services and Travel ............................. ..............................6
3. Pricing and Invoice Schedule ......................................................................... ..............................7
4. Statement of Work Approval .......................................................................... ..............................7
Page 2 of 8
16E
This Statement of Work # #4( "Statement of Work ") describes services to be performed by CS STARS LLC ( "CS
STARS ") for Collier County Board of Commissioners ( "Client'). This Statement of Work is subject to all the
terms and conditions of the Software License and Services Agreement entered into by the parties on
November 24, 2008, as amended (the "Agreement').
This Statement of Work is effective on November 24, 2011 (the "SOW # 4 Effective Date ") and will remain in
effect through November 23, 2013, unless terminated sooner in accordance with the Agreement.
Any capitalized terms not defined in this Statement of Work shall have the same definitions as set forth in the
Agreement.
1. Maintenance Services and Support: Ongoing software maintenance and related support
2. Price and Payment Schedule: Cost breakout for project products and ongoing services
3. Statement of Work Approval
4. Appendices and Additional Approvals:
contained in this Statement of Work
Additional details that apply to information
1. Maintenance Services and Support
The following describes the services included for the ongoing maintenance of this account.
CS STARS will license the following software to Client in accordance the terms and conditions of the
Agreement:
A Software Product Licenses and Maintenance
Upgrades k Any Upgrades to the STARSTM Software for the Edition
licensed under the Agreement that are generally
released during the term of this Statement of Work. Any
Client Support Hours used to install Upgrades will be
applied against Client's ongoing Client Support Hours.
Business Intelligence Reporting 5 Users Licenses for Business Intelligence Reporting
Page 3 of 8
tbt i
CS STARS
B. Advanced Features and Universal Solutions
This section provides details about advanced system features included in this Statement of Work.
..... ... ....
Deliverable Description
......... . . ... . .......... ............. ... .
Maintenance of Advanced Maintenance services related to Advanced Features and
Features and Universal Solutions Universal Solutions included in attached Project Scope and
Deliverables section will be applied against the Client Support
Hours. If set Client Support Hours are depleted, additional Client
Support Hours will be charged as incurred.
Advanced Features Used:
• Interview Entry
• Custom Letters
• Events & Validations
• Generic Lookups
Universal Solutions Used:
• HR Import Tool
• Contact Import
C. Technical Services
Maintenance services related to Advanced Features will be
applied against the Client Support Hours. If set Client Support
Hours are depleted, additional Client Support Hours will be
charged as incurred.
Maintenance services related to Universal Solutions will be
applied against the Client Support Hours. If set Client Support
Hours are depleted, additional Client Support Hours will be
charged as incurred.
Deliverable Description
What's Included in this Deliverable
ASP Setup Client Data will be
R 1,000 Megabytes for storage for up to 25,000
hosted on CS
claim records are included. Total storage shall
STARS's servers
not exceed 1,000 megabytes.
during the term of this
1 25 additional gigabytes of storage for all other
Statement of Work.
data, including, but not limited to transactions,
attachments and arty supplemental custom
tables.
k Additional storage can be purchased at a rate
of $1000 per one gigabyte of storage.
k Backups of Database one time nightly
4 Standard Audit/Monitoring feature is not
enabled in STAR STM
I Client requested Data Recovery Services can
be purchased at CS STARS's then-current rate
for such services at the time of the request.
k Client is responsible for allowing appropriate
firewall access to STARSTm ASP environment.
Installation, maintenance, tuning, administration or
enhancement of Client system environment, networks,
servers, or other equipment is not included this Statement of Work.
Page 4 of 8
PIR"W42 1911A
Client is responsible for complying with the minimum technical requirements as provided in the Hardware
and Software Documentation.
D. Scheduled Data Processing Services
Fees charged by data providers for the transmittal of data to CS STARS are not included in this Statement
of Work and shall be payable by Client directly to such data providers.
Standard Data Processing: The CS STARS standard turnaround time for non -daily and non - weekly
scheduled claim and transaction data processing is three (3) business days from the time that CS STARS
Data Operations Center confirms that incoming data is in the expected data layout, balances to control
totals, and passes basic quality checks performed by CS STARS. Data processing will take place during
CS STARS's normal business hours. Unless specifically stated otherwise, the Scheduled Data
Processing Services deliverable relates only to loading data into the Licensed Software, but not any
extracts of such data.
f
Data Processing
Data Source Components f Frequency Details
Johns Eastern ®Claims ® Monthly Standard Data Processing
!
❑ Transactions
For additional details regarding Scheduled Data Processing Services, please see Data Conversion and
Scheduled Data Processing Services Appendix.
E. Ongoing Training
Travel for ongoing training will be billed as incurred unless included in Ongoing Services and Travel section.
Page 5 of 8
IUG
F. Ongoing Services and Travel
Deliverable
What's included in Deliverable
Client Support, Account
k Package of 125 annual Client Support Hours is included in
Management and Consulting
this Statement of Work. Client may pre - purchase additional
Services
Client Support Hours packages in advance of the complete
erosion of any package at the same rate that Client is
charged for such Client Support Hours in the initial package.
4 Additional Service Hours purchased by Client after all Client
Support Hours have been eroded will be billed as incurred at
CS STARS' then - current rate at the time of the request.
Change Orders
k Support is offered during CS STARS normal business hours.
t Customer support, account management and consulting
services related to maintenance and ongoing use of the
Software. Examples include, but are not limited to, service
time spent on: Upgrades, migrations, user assistance with
features, troubleshooting, testing, project management,
issues management, stewardship meetings, account
management, report configuration, data reconciliation, Third
Party Administrator claim takeover analysis; changes to
existing workflows or system setup; consulting related to
changes to custom solutions, changes to data conversions
or changes to reports; technical assistance, creation of
events and validations, maintenance of custom reports,
status calls, meetings and Documentation.
Change orders may be created by CS STARS and Client for
Client- requested additional Services not included in this
Statement of Work that will erode Client Support Hours. CS
STARS will provide an estimate of the Client Support Hours
required for the additional Services. A sample of the
information required for a Work Order can be found in the
Work Order Appendix to this Statement of Work.
k Travel may be required for Services including, but not limited
to, training, working.meetings, stewardship meetings, project
meetings, and technical services required for Upgrades or
installations.
2 trips for 2 team members for up to $750 per person are
included. Additional travel will be billed as incurred. Travel
expenses will be billed in accordance with Section 112.061,
Florida Statutes.
Page 6 of 8
1
lot 1
CS STARS
3. Pricing and Invoice Schedule
See Financial Appendix for additional billing details. Fees do not include applicable taxes. All fees are subject
to U.S. State Sales Tax, where applicable.
4. Statement of Work Approval
This offer will expire on 11/23/11.
IN WITNESS WHEREOF, the undersigned have duly executed this Statement of Work, or have caused
this Statement of Work to be duly executed on their behalf as of the SOW #4 Effective Date.
Collier County Board of Commissioners
Name
Signature
FRED W. COYLE, Chairman
Title
Date
M I V
I
141i 0 I .
Approved as to � fo I �iewey
-
Deputy itounty Attorney
CS STARS LLC
Name William B. Diaz
Si nature
Title
///
Date
Page 7 of 8
A
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CS STARS
Financial Appendix
Main Client Business Contact Information
Overnight Courier Address
Business Contact Name
Jeff Walker
Business Contact Title
Director, Risk Management
Business Contact Address
3301 Tamaimi Trail Naples, FL 34112
Business Contact Phone
(239) 252 -8906
Business Contact Fax
(239) 530 -6401
Business Contact Email Address
jeffwalker(@colliergov.net
Client Billing Information
Billing Contact Name
Jeff Walker
Billing Contact Title
Director, Risk Management
Billing Contact Address 3301 Tamaimi Trail Naples, FL 34112
Billing Contact Phone (239) 252 -8906
Billing Contact Fax (239) 530 -6401
Billing Contact Email Address jeffwalker(j�colliergov.net
Client Tax Jurisdiction*
Billing Currency USD
Preferred Invoicing Method Email
*If Client has a tax exempt status, please attach tax exempt form to this appendix. For European clients, please
indicate VAT or No VAT in this section as well.
Payment Remission Details
CS STARS Lockbox for Payments
Overnight Courier Address
ACH Wire Instructions
CS STARS LLC
Wells Fargo Bank - Regulus
Bank: Wells Fargo Bank
P.O. Box 201739
Attn: 201739 CS STARS
Dallas, TX
Dallas, TX 75320 -1739
2975 Regent Blvd
ABA: 121000248
Irving, TX 75063
Account No: 4121269922
Initialed: Client CS STARS 1,4`219D
Page 8 of 8
This certifies that
COLLIER COUNTY BOARD OF COUNTY
COMMISSIONERS
3301 TAMIAMI TRL E
NAPLES FL 34112-3969
is exempt from the payment of Florida sales and use tax on real property rented, transient rental property rented, tangible
personal property purchased or rented, or services purchased.
-19-
DEPARTMENT
OF REVENUE
Important Information for Exempt Organizations
DR -14
R. 04/05
1. You must provide all vendors and suppliers with an exemption certificate before making tax - exempt purchases.
See Rule 12A- 1.038, Florida Administrative Code (FAC).
2. Your Consumer's Certificate of Exemption is to be used solely by your organization for your organization's
customary nonprofit activities.
3. Purchases made by an individual on behalf of the organization are taxable, even if the individual will be
reimbursed by the organization.
4. This exemption applies only to purchases your organization makes. The sale or lease to others by your
organization of tangible personal property, sleeping accommodations or other real property is taxable. Your
organization must register, and collect and remit sales and use tax on such taxable transactions. Note: Churches
are exempt from this requirement except when they are the lessor of real property (Rule 12A- 1.070, FAC).
5. It is a criminal offense to fraudulently present this certificate to evade the payment of sales tax. Under no
circumstances should this certificate be used for the personal benefit of any individual. Violators will be liable for
payment of the sales tax plus a penalty of 200% of the tax, and may be subject to conviction of a third degree
felony. Any violation will necessitate the revocation of this certificate.
6. If you have questions regarding your exemption certificate, please contact the Exemption Unit of Central
Registration at 850 - 487 -4130. The mailing address is PO BOX 6480, Tallahassee, FL 32314 -6480.
Fe c� (-tj* Sq- 60005SF.
I h
f-
'1
0002 -1
16E
R. 04/05
COns mu er's Certificate of Exemption
DEPARTMENT
OF REVENUE
Issued Pursuant to Chapter 212, Florida Statutes
09/21/07
85- 801262183OC -2
10/26/2007
10/31/2012
C6UNTY GO1iE, J`iN SAENT
This certifies that
COLLIER COUNTY BOARD OF COUNTY
COMMISSIONERS
3301 TAMIAMI TRL E
NAPLES FL 34112-3969
is exempt from the payment of Florida sales and use tax on real property rented, transient rental property rented, tangible
personal property purchased or rented, or services purchased.
-19-
DEPARTMENT
OF REVENUE
Important Information for Exempt Organizations
DR -14
R. 04/05
1. You must provide all vendors and suppliers with an exemption certificate before making tax - exempt purchases.
See Rule 12A- 1.038, Florida Administrative Code (FAC).
2. Your Consumer's Certificate of Exemption is to be used solely by your organization for your organization's
customary nonprofit activities.
3. Purchases made by an individual on behalf of the organization are taxable, even if the individual will be
reimbursed by the organization.
4. This exemption applies only to purchases your organization makes. The sale or lease to others by your
organization of tangible personal property, sleeping accommodations or other real property is taxable. Your
organization must register, and collect and remit sales and use tax on such taxable transactions. Note: Churches
are exempt from this requirement except when they are the lessor of real property (Rule 12A- 1.070, FAC).
5. It is a criminal offense to fraudulently present this certificate to evade the payment of sales tax. Under no
circumstances should this certificate be used for the personal benefit of any individual. Violators will be liable for
payment of the sales tax plus a penalty of 200% of the tax, and may be subject to conviction of a third degree
felony. Any violation will necessitate the revocation of this certificate.
6. If you have questions regarding your exemption certificate, please contact the Exemption Unit of Central
Registration at 850 - 487 -4130. The mailing address is PO BOX 6480, Tallahassee, FL 32314 -6480.
Fe c� (-tj* Sq- 60005SF.