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PTAC Agenda 07/17/2018Public Transit Advisory Committee Collier County Government Administration- Building F 3299 Tamiami Trail East – Suite 501 IT Training Room Naples, Florida July 17, 2018 3:00 p.m. 1.Call to Order 2.Roll Call 3.Approval of Agenda 4.Approval of Minutes a.May 30, 2018 Minutes 5.Committee Action a.FY17 Minor TDP Update 6.Reports and Presentations a.Quarterly Report 7.Member Comments 8.Public Comments 9.Next Meeting Date - August 20, 2018 10.Adjournment Two or more members of the Board of County Commissioners may be present and may participate at the meeting. The subject matter of this meeting may be an item for discussion and action at a future BCC meeting . Collier Area Transit operates in compliance with Federal Transit Administration, (FTA) program requirements and ensures that transit services are made available and equitably distributed, and provides equal AGENDA access and mobility to any person without regard to race, color, or national origin, disability, gender or age. Title VI of the Civil Rights Act of 1964; FTA Circular 4702.1A, "Title VI and Title VI Dependent Guidelines for Federal Transit Administration Recipients. Anyone who required an auxiliary aid or service for effective communication, or other reasonable accommodations in order to participate in this proceeding, should contact the Collier County Facilities Management Department located at 3335 Tamiami Trail East, Naples, Florida 34112 or 239-252-8380 as soon as possible, but no later than 48 hours before the scheduled event. Such reasonable accommodations will be provided at no cost to the individual. MINUTES OF THE PUBLIC TRANSIT ADVISORY COMMITTEE MEETING May 30, 2018 LET IT BE REMEMBERED, the Public Transit Advisory Committee in and for the County of Collier, having conducted business herein, met on this date at 3:00 P.M. in REGULAR SESSION at Administrative Building “F”, Suite 501, Collier County Government Complex Naples, Florida with the following members present: ADVISORY COMMITTEE MEMBERS IN ATTENDANCE: Chairman: Mr. John DiMarco Vice Chairman: Mr. John Jenkins Mr. Kerru Dera Mr. Arthur Dobberstein Mr. Richard Duggan ALSO PRESENT: Ms. Michelle Arnold, Director, Public Transit and Neighborhood Enhancement Mr. Omar DeLeon, Senior Planner, Public Transit and Neighborhood Enhancement Mr. Barry Bland, General Manager, MTM Ms. Elena Ortiz Rosado, Events, Sales and Marketing Coordinator Page 1 I. Call to Order Chairman DiMarco called the meeting to order at 2:30 P.M. II. Roll Call Roll call was taken and a quorum was established. III. Approval of Agenda Mr. Dobberstein requested a change to the agenda, to include a discussion with regard to the approval process for Paratransit use. Mr. Jenkins entered a motion to approve the May 30, 2018 meeting agenda, with the addition of the noted agenda item. Mr. DiMarco seconded the motion. All were in favor. The motion was carried unanimously. IV. Approval of Minutes - March 20, 2018 Mr. Jenkins entered a motion to approve the minutes of the March 20, 2018 meeting minutes. Mr. DiMarco seconded the motion. All were in favor. The motion was carried unanimously. V. Committee Action a. 5307/5339 FY18 POP Mr. DeLeon stated that Federal grant funding is received yearly by the Public Transit &NBHD Division for the management of the CAT system under the Urbanized Area Formula Program. These funds are to be used for transit capital projects, as well as operating assistance under FTA guidelines. As Collier County is located within the Bonita Springs/Naples Census Urbanized Area, a portion of the Section 5307 funding received is shared with Lee County. For 2018, the full amount allocated to the Bonita Springs/Naples Urbanized area is $3,214,306, with the portion of the grant funds awarded to Collier County $2,590,120. The difference of $624,186 would be distributed to Bonita Springs/Lee County. The Section 5339 program provides capital assistance for new and replacement buses, related equipment and facilities. For urbanized areas with populations of 200K and over, funds are apportioned and given directly to a designated recipient, with Collier County the designated recipient for the urbanized area. The estimated amount to be allocated to the Bonita Springs/Naples Urbanized Area is $411,466. An endorsement was sought by the Advisory Committee of the following Program of Projects anticipated to be undertaken with the FTA Section 5307 grant funds: +1% enhancement to be put towards bus wraps. +1% Security/Safety features; adding flashers to the back lights of fixed route buses, as well as back up sensors/alarms for Paratransit buses. +20% to be put towards the operation of ADA Paratransit services, increased from the previous year’s 10%, in order to cover operational deficits. Page 2 +Transit Enhancement; Bus pullout, as well as 2 shelter purchase and construction at Fleischmann. +Operating Assistance – Transit Operations to be put towards operations, as well as preventative maintenance, warranty, and fuel costs. Mr. Dobberstein inquired as to whether a potential shortfall had been taken into account regarding rising diesel fuel costs. Mr. DeLeon confirmed that the Finance Division and Fleet Management Department project fuel costs for the upcoming year. Ms. Arnold pointed out that the bulk of the grant funding would be put towards operational costs, however replacement buses will need to be purchased next year and alternative sources of funding again need to be identified. Mr. Dobberstein suggested applying grant funding to extending the life of the existing buses in order to assist with operational needs at present, which Mr. DeLeon confirmed had been done for 2018. Mr. DiMarco suggested a possible increase in fares and Mr. DeLeon confirmed that the recent fare study identified a scenario which outlined an increased fare structure. Ms. Arnold stated that funds have been shifted internally in order to augment local match funding so as to assist with operating expenses. Ms. Arnold further clarified that the 50% match requirement applies only to transit operating assistance. i.e., transit operations and fuel. There is no match for preventative maintenance, which is funded solely by grant dollars. An endorsement is also being sought by the Advisory Committee of the following Program of Projects anticipated to be undertaken with the FTA Section 5339 grant funds: +Warranty, farelogistics +Fleischmann project purchase/construction +Paratransit software (to enhance current software, or for potential RFP for improved software in view of the existing 10-year old program). Ms. Arnold pointed out that other County Divisions have been able to utilize budget guidance which identifies a percentage increase over the prior year, most likely local funding, however Public Transportation has not had that ability. An analysis has been performed which showed that had Public Transit been able to keep up with budget guidance over the previous several years, the transit system would have been able to have been expanded and the present financial shortfall for FY2019 would not be in play. It was the general consensus of the Advisory Committee that a conversation with the County Commissioners is necessary in order to discuss the budgetary shortfall issues, as well as the subsequent consequences over time. Mr. Jenkins entered a motion to endorse the Program of Projects for the Federal Transit Administration (FTA) Section 5307 & 5339 grant application submittals as presented. Mr. Duggan seconded the motion. All were in favor. The motion was carried. Page 3 VI. Reports and Presentations a. Update on Beach Bus Ms. Arnold reported that the Beach Bus program has recently completed its second year, having shown greater success than over the previous year, owing to an improved route and frequency, as well as more timely advertising. Noted features of the program this season included: + Two beach theme wrapped busses, which included the Public Transportation logo, as well as the Tourist Development Council (TDC) logo. +No fare associated. +Operational from December 29 through April 30, 2018, with expanded hours of operation from 8:00 a.m. to 2:30 p.m., then 4:30 to 7:10 p.m., Friday through Monday. +Parking pass issued by the bus driver to allow vehicular parking in a designated area of Connor Park. +Bus route from Creekside, west on 111th Avenue to Connor Park, to Delnor-Wiggins State Park, down Gulfshore Drive to Vanderbilt Beach, down Vanderbilt Beach Road to US 41, past the Mercato, and back to Creekside. +One of the busses would change directions in order to pick up passengers on the opposite side of the road. +20-minute frequency, with flag down service by passengers anywhere along the route to board, or could wait at a bus stop. Mr. Dobberstein inquired as to how the service was funded since no fare was collected from passengers. Ms. Arnold stated a 3-year grant was in place for the program, with one year remaining. The program is also supplemented by the TDC. Planning sessions for improvements to the program will be had. One feature already planned for next season involves negotiation through the Real Properties Division for the leasing of parking spaces for the duration of the beach bus service, so that residents of the eastern and southern areas of the county may park their vehicles and board the beach bus. Another potential improvement for the program next year is to increase frequency by limiting the route; one bus to the north on the east/west roadway on Bluebill/111th, connecting with the bus at Creekside, and the second bus running back and forth on the south end, thus limiting the service to east/west corridors. Two dedicated trolley style buses are being purchased for this program for next season. Ms. Arnold pointed out that the success of the program should not be based solely on ridership, since other variables, such as the weather and the presence of red tide heavily factored in as well. Measures of success include increased public awareness and public interest in continuation of the service. Mr. DiMarco noted the significant and successful social media presence of the program this season. Page 4 Ms. Arnold stated that Geofencing technology was also utilized, which uses GPS or RFID technology to create a virtual geographic boundary, enabling software to trigger an alert when a mobile device enters or leaves a particular area, which notified smartphone users of the beach bus service. As well, the TDC ran advertisements of the service on hotel TV screens. A route map for the beach bus, which included all of the hotels along the route, was given to the hotels to hand out to their guests to access the local bus system if so desired. Mr. Jenkins suggested also possibly working with the entrepreneur program offered at Lorenzo Walker Institute to assist with promotion of the Beach Bus program. Mr. Jenkins inquired as to the potential impact that the initiative spearheaded by Governor Rick Scott may have on beach access and the Beach Bus program. Ms. Arnold stated that the largest impact will likely be felt in communities which have experienced beach erosion to the point where shoreline is now on private property; however, renourishment efforts have been ongoing on Collier County public beaches, where this initiative is felt less likely to be impactful. b. Fixed Route Budget Ms. Arnold clarified that there are two separate budgets; Fund 426 for fixed route and Fund 427 for Paratransit, each having corresponding grant funds and grant matching which supports those budgets. With regard to the fixed route budget, “carryforward” of unused funds from the previous year’s CAT budget has historically been used to augment the following year’s budget. However, for FY2019, with increasing operating costs and insufficient carryforward to balance the budget, Section 5307 Federal Government grant dollars are required to be utilized in order to cover a projected $634K+ shortfall in Fund 426. The use of 5307 funds to cover operating costs also requires a local match of 50%. While this will address the current budgetary shortfall, alternate sources of revenue need to be discussed with the County Manager’s office, as this is anticipated to be a recurring issue, with an estimated 2% yearly increase in operating costs versus the fixed dollars available within the budget. If alternative revenue sources are not utilized to cover operating expenses, a decrease in service will result in the form of reduced routes. Mr. Jenkins inquired as to the possibility of offering Red Coach and Greyhound Bus service at the CAT terminal on Davis Boulevard as an additional revenue stream, as well as the associated concession sales this would generate; an idea which has previously garnered some County Commissioner support. Ms. Arnold stated this idea may be pursued as an additional revenue stream; however, there is a cost involved with the necessary land use changes associated with this. Ms. Arnold discussed the advertising potential with bus wraps, as well as in the bus stop shelters, with market analysis showing that the current 25 buses and 72 shelters may potentially generate an additional annual income of approximately $200K. Similarly, leasing options to the private sector, such as Greyhound and Red Coach at transfer locations is an additional option. Mr. Jenkins suggested bench sponsorship by local businesses at high traffic bus stops which presently do not have a shelter. Page 5 A workshop with the Board of County Commissioners (BOCC) is presently under consideration in order to solicit feedback on these various ideas. Ms. Arnold encouraged Advisory Committee member attendance at this workshop when scheduled. Many inquiries have been received from national companies interested in advertising in the desirable Collier County market; however, the BOCC has historically not been in favor of marketing via bus wraps or advertising in bus shelters for aesthetic reasons. Advertising on the interior of the buses and buildings was discussed and has been considered, however this form of advertising would be limited in terms of population views, as it would only be seen by current ridership. Potential partnerships for advertising in certain areas, such as with Transit Network Companies (TNC), is also a consideration, i.e., Uber, Lyft. Mr. Dobberstein reiterated that more information is necessary as to how partnerships with ride sharing companies may provide additional revenue. Mr. DeLeon stated that initial conversations have been had with representatives at Lyft, who has a Public Transportation division, and discussion in this regard continues to be actively pursued. A vendor has recently been selected for mobile ticketing, with whom discussions regarding the integration of TNCs are also being had. Other ideas were discussed, such as the capability of audible advertising on the bus, which presently exists, whereby local retailer’s advertisements would be triggered as the bus neared their establishment, as well as offering bus service to the airport and Germain Arena, in partnership with Lee County. Mr. Dobberstein suggested that feedback from the Commissioners be solicited prior to further planning or commitment in a particular direction. Mr. Jenkins stated that communities vastly differ in the appearance of their bus wraps and shelter advertising, and suggested several options may be presented to the Commissioners for consideration. Ms. Arnold stated that the main point of a meeting with the BOCC would be to elucidate their vision with regard to the future growth of the bus system, i.e., being utilized by more of the local full-time residents, as well as tourists who visit, and not just residents who need to use the service. This feedback will allow for subsequent planning in terms of ways to achieve identified revenue needs, which will include a combination of grants and local dollars. Mr. Jenkins suggested that Public Transportation Staff proactively present their vision for future growth to the BOCC. Mr. Dobberstein also suggested that the point should be made that without a tax increase, decreased services will result. In summary, Ms. Arnold solicited the opinion of the Advisory Committee in terms of whether to pursue the various advertising options discussed for the potential gain of revenues versus non-consideration of this in the interest of maintaining the character of the community. Mr. Jenkins, Mr. Dobberstein, and Mr. DiMarco expressed their support of further investigation of the use of bus wraps and advertising in bus shelters, while Mr. Derru expressed concern with regard to maintaining the beautification of Naples. Page 6 Ms. Arnold shared various examples of bus advertising currently offered by the Hillsborough Area Regional Transit Authority (HART) system, and pointed out that advertising restrictions may be placed, such as limitation of space for advertising on the side of the bus, font size, etc. Ms. Arnold concurred that the “big picture” of public transportation should be shared with the Commissioners, inclusive of the fact that ridership is down nationally; one factor being a lack of growth of the system with increased coverage and frequency, which has resulted in stagnant ridership. c. Paratransit approval process Mr. Dobberstein inquired about the 21-day process presently in place for consideration of approval for the Paratransit program, which requires the applicant to ride a CAT bus to the Radio Road facility for a personal interview to determine eligibility. Ms. Arnold stated the application process has always been an up to 21-day process and which previously required a 3-day renewal, every three years. A change which has occurred is that an assessment is now done to determine which individuals may undergo a short application process upon their next renewal for recertification. Thus, if a determination is made of a permanent disability or an inability to utilize the fixed route system, that applicant may utilize the shorter application process for recertification, primarily updating personal information, destination changes, etc. The length of time is primarily for the benefit of the applicant so that all appropriate documentation may be obtained and submitted. Mr. DeLeon stated that a face to face assessment is common procedure among transit agencies. Ms. Arnold added that a Rider’s Guide and instructional video are found on the website. Mr. Dobberstein also inquired as to the proof of income information required, which Ms. Arnold stated is outlined on the application. Mr. Jenkins expressed his concern at the length of time it presently takes to complete the assessment and approval process for Paratransit participation. Mr. Jenkins stated a 10- day free pass should be given to applicants for transportation use during the assessment/application process. Ms. Arnold stated the Division must work within State guidelines, and also in order to retain grant status eligibility. Mr. Dobberstein stated that better communication of the application and approval process to healthcare workers in the field is necessary, so that they may better educate their patients. Ms. Arnold stated that communication is done with various rehab agencies and hospitals, and applications are left at these facilities as well, often with medical staff assisting patients with the application process. It was reiterated that the user guide and application are found on the County website, and that it is the responsibility of the Local Coordinating Board (LCB) to oversee the application process, eligibility, criteria, etc., for Paratransit. Mr. Jenkins remarked upon the relative ease of the process to acquire a handicap parking placard through the Driver’s License Bureau and questioned why there is such a lengthy review and approval process to utilize the Paratransit system, which is offered as a public service. Page 7 Mr. DiMarco noted that the processing of his personal applications for Paratransit use took approximately the same length of time through Collier, Lee, and Orange Counties, and all in less than 21 days. Ms. Arnold clarified that the regulations stipulate that the entire process may not exceed 21 days. Further, the assessment which is performed is not for a determination of disability, but rather of whether or not an individual is capable of utilizing the fixed route system. Mr. Duggan discussed parallels between the eligibility assessment process for Paratransit and the Special Education program within the public- school system. Mr. Jenkins stated that as applicants are not abusing the system, the service should be made more easily accessible. Ms. Arnold reiterated that the program has been modified in that an assessment historically was required every three years, however if approval is granted following the appropriate review and assessment, only a much simpler one to two-page form must be completed for renewal. Further, accommodating measures are taken for individuals too fragile to initiate the process. Mr. Dobberstein expressed his concern regarding non-ambulatory patients who are released from medical facilities and who have no means of transportation home. Mr. DeLeon remarked upon the need to follow the guidelines of the process in terms of fairness to all applicants, which is also reviewed during an audit; that all applicants are receiving equal treatment. Staff makes every effort to follow up with applicants with regard to missing documentation, etc., in order to ensure timely processing. Mr. Barry Bland added that consideration of taxpayers is a factor as well, and not providing services to an individual for a length of time prior to confirming eligibility and who ultimately may be denied. Mr. Bland offered to present the certification process to the Advisory Committee as an agenda item at a subsequent meeting. VII. Member Comments There were no additional member comments. VIII. Public Comments There were no comments from members of the public. IX. Next Meeting Date – June 19, 2018 at 3:00 p.m. X. Adjournment There being no further business for the good of the County, the meeting was adjourned by order of the Chair. Public Transit Advisory Committee ________________________________ John DiMarco, Chairman These minutes approved by the Board/Committee on _________________as presented________ or as amended ___________. Page 8 EXECUTIVE SUMMARY Committee Action Item 5a Endorsement of the Transit Development Plan (TDP) Annual Update Objective: Endorsement of the Transit Development Plan (TDP) Annual Update, Considerations: In order to receive State Block Grant Funds for transit system operations, each transit agency must develop a Transit Development Plan (TDP) Major Update every five years and an annual update/progress report for all other years. The deadline for all TDP updates is September l" This year the requirement is to develop an annual update/progress report. This report addresses the past year's accomplishments as compared to the original implementation program; analyzes any discrepancies between the plan and its implementation and steps that will be taken to attain original goals and objectives. It makes any revisions to the implementation program for the coming year based on the annual review; add recommendations for the new tenth year of the updated plan; revises the financial plan; and revises the list of projects or services needed to meet the goals and objectives; including projects for which funding may not have been identified. The draft TDP was prepared by the Public Transit Neighborhood Enhancement (PINE) Division. The TDP is following the adopted Public Participation Plan to allow opportunities for public comments. The TDP will be taken to the Board of County Commissioners (BCC) for approval in July. Recommendation: Recommend endorsement of the Transit Development Plan Annual Update, Attachments: A. Transit Development Plan Annual Update Prepared by:w.a ' Date: w mar De Lean, Senior Plan`er:' Approved b - Date: S pp Y� Matthew Liver . d ghouse,., Transit Manager Collier Area Transit Transit Development Plan (TDP) 2018 Minor Update Prepared by: Public Transit and Neighborhood Enhancement Division 3299 Tamiami Trail East, Suite 103 Naples, Florida 34112 (239) 252-7777 Contents Section 1 - INTRODUCTION ............................................................................................................... 1-1 Report Organization...................................................................................................................... 1-2 Section 2 - FIXED ROUTE SERVICE IMPROVEMENTS IMPLEMENTATION ............................................ 2-1 Route Changes and Improvements ............................................................................................... 2-2 Fare Changes .............................................................................................................................. 2-18 Capital Equipment and Facility Changes and Improvements ........................................................ 2-20 Collier Area Transit Operations and Administration Facility (CAT Ops) ......................................... 2-22 Bus Shelter Construction ............................................................................................................. 2-24 Shelter design for 15 shelters were completed in FY2017 with construction planned for fiscal year 2018. The construction of the shelters will consist of the shelter infrastructure, bench, bike rack, and boarding and lighting pad. .................................................................................................... 2-24 Customer Marketing ................................................................................................................... 2-24 Section 3 REVISIONS TO THE IMPLEMENTATION PLAN ...................................................................... 3-1 Section 4 Goals, Objectives, Initiative ............................................................................................... 4-1 Section 5 Tenth Year Transit Implementation Plan ............................................................................ 5-1 Section 6 Financial Plan .................................................................................................................... 6-1 COSTS AND REVENUES SUMMARY ................................................................................................ 6-5 Section 7 Farebox Recovery Report .................................................................................................. 7-1 Current Farebox Recovery Ratio .................................................................................................... 7-1 Prior Year Fare Studies and Changes ............................................................................................. 7-1 Collier Area Transit – Transit Development Minor Update 1-1 | P a g e - INTRODUCTION Collier Area Transit Mission “Collier Area Transit (CAT) is committed to providing safe, accessible and courteous public transportation services to our customers.” SECTION 1 INTRODUCTION Collier Area Transit (CAT) operates under the supervision of the Collier County Public Transit & Neighborhood Enhancement Division (PTNE) for the Collier County Public Services Department. CAT serves as the public transit provider for Collier County, serving the Naples, Marco Island, and Immokalee areas. According to the Rule 14-73.001, Florida Administrative Code, F.A.C., Transit Development Plans (TDPs) are required for grant program recipients pursuant to Section 341.052, Florida Statutes (F.S.). A TDP shall be the provider’s planning, development, and operational guidance document, based on a ten-year planning horizon covering the year in which funding is sought through the nine subsequent years. A TDP or an annual update shall be used in developing the Florida Department of Transportation (FDOT) Five- Year Work Program, the Transportation Improvement Program, and the Department’s Program and Resource Plan. A TDP shall be adopted by a provider’s governing body. Rule 14 -73.001, F.A.C., sets forth the requirements for the TDP Annual Update, as stated verbatim below: 14-73.001 Public Transit (4) Annual Update. Annual updates shall be in the form of a progress report on the ten-year implementation program, and shall include: a. Past year’s accomplishments compared to the original implementation program; b. Analysis of any discrepancies between the plan and its implementation for the past year and steps that will be taken to attain original goals and objectives; c. Any revisions to the implementation program for the coming year; d. Revised implementation program for the tenth year; e. Added recommendations for the new tenth year of the updated plan; f. A revised financial plan; and g. A revised list of projects or services needed to meet the goals and objectives, including projects for which funding may not have been identified. This report is an Annual Update for the Collier County TDP, meeting all the Rule 14-73.001, F.A.C., requirements listed above. Collier Area Transit – Transit Development Minor Update 1-2 | P a g e Report Organization This report is organized into seven major sections (including this introduction). The remainder of this section provides an overview of this Transit Development Plan Annual Update. Section 2: Fixed Route Service Improvements Implementation provides a review of the past year’s implementation actions and describes improvements made to the fixed route services and facilities since the last annual progress report. This section partially addresses Rule 14-73.001, Florida Administrative Code (FAC), (4) (a) Past year’s accomplishments compared to the original implementation program; Section 3: Revisions to Implementation Program provides a review of the past year’s accomplishments compared to the original implementation plan. It also provides an analysis of the discrepancies between the 2010 Major Transit Development Plan and its implementation in the past two years and any revisions to the steps that will be taken to attain the original goals and objectives. This section addresses Rule 14- 73.001, F.A.C., (4)(a), past year’s accomplishments compared to the original implementation program; and Rule 14-73.001, F.A.C., (4)(c), any revisions to the implementation program for the coming year; Section 4: Status of Goals and Objectives provides the status of the goals and objectives, including a revised list of projects or services needed to meet the goals and objectives, which include projects with funding that, may not have been identified. This section addresses Rule 14-73.001, F.A.C. (4) (b) Analysis of any discrepancies between the plan and its implementation for the past year and steps that will be taken to attain original goals and objectives; Section 5: Tenth Year Transit Implementation provides recommendations for the new tenth year of the updated plan with any revisions or additions to the goals, objectives, and implementations. This section addresses both Rule 14-73.001, F.A.C. (4) (d) Revised implementation program for the tenth year; and Rule 14-73.001, F.A.C. (4) (e) Added recommendations for the new tenth year of the updated plan; Section 6: Financial Plan provides the revised financial plan of how the transit improvements will be funded, with stated cost and revenue assumptions. This section will include a cost and revenue summary. This section addresses both Rule 14-73.001, F.A.C. (4) (f) A revised financial plan; and Rule 14-73.001, F.A.C. (4) (g) A revised list of projects or services needed to meet the goals and objectives, including projects for which funding may not have been identified; and, Section 7: Farebox Recovery Report provides the implementation plan describing strategies for the next fiscal year. This section addresses the requirements of Section 341.071, Florida Statutes, regarding Farebox recovery impacts. 1-2 Collier Area Transit – Transit Development Minor Update 2-1 | P a g e - FIXED ROUTE SERVICE IMPROVEMENTS IMPLEMENTATION This section provides a review of the past fiscal year’s implementation actions and describes improvements made to the fixed route services and facilities since the last annual progress report. As displayed in Table 2-1, individual route ridership for the preceding 5 years. Table 2-1 Collier Area Transit (CAT) Ridership Summary FY 2013 - FY2017 (depicted in Figure 2-1) FY13 FY14 FY15 FY16 FY17 Route 6 33,357 21,803 Route 11 131,376 127,061 121,944 111,407 100,116 Route 12 143,387 126,152 114,177 107,315 88,686 Route 13 107,949 93,922 94,164 79,854 72,049 Route 14 95,002 80,893 78,931 65,531 59,935 Route 15 152,321 131,958 126,169 113,238 104,016 Route 16 93,852 81,815 67,212 56,673 53,053 Route 17 79,460 68,547 64,710 52,401 49,053 Route 18 57,027 52,255 49,663 36,041 31,141 Route 19 137,307 100,620 95,805 67,502 60,816 Route 20 4,867 14,804 10,133 12,059 Route 21 46,174 36,198 18,463 13,528 9,756 Route 22 64,425 54,444 49,117 47,234 51,655 Route 23 56,278 47,123 41,622 42,653 42,338 Route 24 83,665 72,555 65,927 56,206 50,742 Route 25 57,388 57,466 47,483 38,367 33,777 Route 26 2,792 8,775 8,955 6,467 Route 27 16,374 27,114 27,530 Route 28 22,683 23,189 Route 29 318 Route 121 22,326 21,059 18,763 17,146 19,693 Collier Area Transit Ridership FY 13 - FY 17 Collier Area Transit – Transit Development Minor Update 2-2 | P a g e Route Changes and Improvements The 2016-2025 TDP Major Update was adopted on June 23, 2015. Collier County Board of County Commissioners have contracted with Keolis Transit America Inc., to provide fixed route and paratransit services until March 2016. In October 2015 Collier County Board of County Commissioners entered into contract with MV Transportation and MTM Inc., to provide Operation and Administrative services for five (5) years with the option of three (3) one (1) year extensions. The start date for the service was agreed upon for March 26, 2016 after the Keolis contract expired. MV Transportation and MTM Inc. have been coordinating on providing operations and administrative functions for CAT for 2 years. Collier Area Transit has experienced similar declines as the national trend, the reasons for the decline has been researched both by American Public Transportation Association (APTA) in a publication named Understanding the Recent Ridership Changes and Center of Urban Research (CUTR) has published a similar study named Transit in the 2000s: Where Does It Stand and Where Is It Headed? both describe many factors that are attributed to the declined ridership nationwide such as: • Evolving Environments- Increase availability of autos for lower income quintile. • Markets- Dispersion passengers that have had to move further from transit for economic reasons. • Competing Modes – o Fuel Pricing has always had an impact on Transit Ridership, Figure 1-1 shows the direct correlation with CAT. o TNC’s time competitiveness while specific data regarding the exact impact to transit is unknown. • Land Development encouraging single occupancy vehicles Figure 1-1 Compares fuel price to Annual Ridership 0.00 1.00 2.00 3.00 4.00 5.00 0 500,000 1,000,000 1,500,000 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 AXIS TITLE Ridership Compared to Fuel and Registered Vehicles Riderhsip Avg Gas Price Registered Vehicles 2 per. Mov. Avg. (Riderhsip) 2 per. Mov. Avg. (Avg Gas Price) Collier Area Transit – Transit Development Minor Update 2-3 | P a g e As part of as in initiative to better understand Collier County Residents use or non-use of CAT a survey was distributed via social media and utility bill mailers, 457 residents participated in the survey. Below you have a few question from the survey: Are you aware that Collier County has a public transit system? Would you or anyone in household use CAT? Collier Area Transit – Transit Development Minor Update 2-4 | P a g e If you answered no, please tell us why Collier Area Transit – Transit Development Minor Update 2-5 | P a g e What Service improvements would it take to get you to change your mind to use CAT? This survey was very insightful and the responses have been used as part of route modifications in fiscal FY18 and will be used for future planning. Collier Area Transit – Transit Development Minor Update 2-6 | P a g e Figure 2-1 Collier Area Transit Ridership The following paragraphs provides a description of the system routes and identifies any changes made to the routes since the last TDP update. Route 6 was eliminated in FY15. 0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 Route 6 ROUTE 11 ROUTE 12 ROUTE 13 ROUTE 14 ROUTE 15 ROUTE 16 ROUTE 17 ROUTE 18 ROUTE 19 ROUTE 20 ROUTE 21 ROUTE 22 ROUTE 23 ROUTE 24 ROUTE 25 ROUTE 26 ROUTE 27 ROUTE 28 ROUTE 121 CAT Ridership FY 2013 -FY2017 Collier Area Transit – Transit Development Minor Update 2-7 | P a g e Figure 2-2 Ridership by Year for Route 11 Figure 2-2 Route 11 is one of our highest performing routes. Route 11 runs from the Intermodal Transfer Facility at the government complex along US 41 to Immokalee Road and then south back to the Transfer Station. Route 11 continues to provide fixed route service seven (7) days a week. Route 11 connects on Immokalee Road with the routes 12, 27 and LinC route, LinC is operated by LeeTran in Lee County Florida. This implemented connection allows passengers from both counties to travel to and from Fort Myers and Naples utilizing the fixed route systems. Modifications: None Figure 2-3 Ridership by Year for Route 12 131,376 127,061 121,944 111,407 100,116 0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 FY13 FY14 FY15 FY16 FY17 ROUTE 11 143,387 126,152 114,177 107,315 88,686 0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 FY13 FY14 FY15 FY16 FY17 ROUTE 12 Collier Area Transit – Transit Development Minor Update 2-8 | P a g e Route 12 runs from the Intermodal Transfer Facility at the government complex along Airport Road to Immokalee Road and then south back to the Transfer Station via Airport Road. Route 12 continues to provide fixed route service seven (7) days a week. Route 12 connects on Immokalee Road with the routes 11, 27 and LinC route, LinC is operated by LeeTran in Lee County Florida. This implemented connection allows passengers from both counties to travel to and from Fort Myers and Naples utilizing the fixed route systems. Modifications: None Figure 2-4 Ridership by Year for Route 13 Route 13 currently serves the south/east Naples area, includes Naples Community Hospital, Coastland Center Mall, Naples Botanical and Naples Zoo. Route 13 continues to provide fixed route service seven (7) days a week. The route has demonstrated steady ridership. Modifications: None 107,949 93,922 94,164 79,854 72,049 0 20,000 40,000 60,000 80,000 100,000 120,000 FY13 FY14 FY15 FY16 FY17 ROUTE 13 Collier Area Transit – Transit Development Minor Update 2-9 | P a g e Figure 2-5 Ridership by Year for Route 14 Route 14 currently serves the south/east Naples area, includes Naples Community Hospital, Coastland Center Mall, Naples Botanical and Naples Zoo. Route 14 continues to provide fixed route service seven (6) days a week. The route has demonstrated steady ridership consistent with a maturing fixed route service. Modifications: None Figure 2-6 Ridership by Year for Route 15 Figure 2-6. Route 15 is one of our highest performing routes. Route 15 serves the Golden Gate City area making connections at both CAT Ops and Intermodal Transfer Facility. Route 15 continues to provide fixed route service seven (7) days a week. The route has demonstrated steady ridership consistent with a maturing fixed route service. Modifications: None. 95,002 80,893 78,931 65,531 59,935 0 20,000 40,000 60,000 80,000 100,000 FY13 FY14 FY15 FY16 FY17 ROUTE 14 152,321 131,958 126,169 113,238 104,016 0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 FY13 FY14 FY15 FY16 FY17 ROUTE 15 Collier Area Transit – Transit Development Minor Update 2-10 | P a g e Figure 2-7 Ridership by Year for Route 16 Route 16 serves the Golden Gate City area making connections at both CAT Ops and Intermodal Transfer Facility. Route 16 provides fixed route service six (6) days a week. Modifications: None Figure 2-8 Ridership by Year for Route 17 Route 17 serves the east Naples area making connections at Intermodal Transfer Facility. The last two trips on this route were deviated through Naples Manor on Mondays through Saturdays to provide service to Lely High School. This route has demonstrated steady ridership consistent with a maturing fixed route service. Route 17 provides fixed route service seven (7) days a week. Modifications: None 93,852 81,815 67,212 56,673 53,053 0 20,000 40,000 60,000 80,000 100,000 FY13 FY14 FY15 FY16 FY17 ROUTE 16 79,460 68,547 64,710 52,401 49,053 0 20,000 40,000 60,000 80,000 100,000 FY13 FY14 FY15 FY16 FY17 ROUTE 17 Collier Area Transit – Transit Development Minor Update 2-11 | P a g e Figure 2-9 Ridership by Year for Route 18 Route 18 serves the east Naples area making connections at Intermodal Transfer Facility. This route has demonstrated steady ridership consistent with a maturing fixed route service. Route 18 provides fixed route service six (6) days a week. Modifications: None Figure 2-10 Ridership by Year for Route 19 Route 19 currently serves the Immokalee to Naples and the other way around making connections at Intermodal Transfer Facility and Immokalee Health Department. Route 19 provides fixed route service seven (7) days a week. A reduction in revenue hours occurred during the fiscal year 2016 to create route 28. Route 28 and Route 19 have the same origin and destination but travel on different roads. Modifications: None 57,027 52,255 49,663 36,041 31,141 0 10,000 20,000 30,000 40,000 50,000 60,000 FY13 FY14 FY15 FY16 FY17 ROUTE 18 137,307 100,620 95,805 67,502 60,816 0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 FY13 FY14 FY15 FY16 FY17 ROUTE 19 Collier Area Transit – Transit Development Minor Update 2-12 | P a g e Figure 2-11 Ridership by Year for Route 20 Route 20 serves the Pine Ridge Road area making connections at CAT Ops. Route 20 provides fixed route service seven (7) days a week, for a limited number of hours throughout the day. Modifications: None Figure 2-12 Ridership by Year for Route 21 Route 21 serves as the Marco Island circulator. Route 21 provides fixed route service seven (7) days a week, for a limited number of hours during the day. Modifications: None 4,867 14,804 10,133 12,059 0 5,000 10,000 15,000 20,000 FY14 FY15 FY16 FY17 ROUTE 20 46,174 36,198 18,463 13,528 9,756 0 10,000 20,000 30,000 40,000 50,000 FY13 FY14 FY15 FY16 FY17 ROUTE 21 Collier Area Transit – Transit Development Minor Update 2-13 | P a g e Figure 2-13 Ridership by Year for Route 22 Route 22 serves as an Immokalee Circulator. Route 22 provides fixed route service seven (7) days a week. Modifications: In FY2017 Future route modification were planned and presented through public meetings, social media and door mailers. Figure 2-14 Ridership by Year for Route 23 Route 23 serves as an Immokalee Circulator. Route 23 provides fixed route service six (6) days a week. Modifications: In FY2017 Future route modification were planned and presented through public meetings, social media and door mailers. Figure 2-15 64,425 54,444 49,117 47,234 51,655 0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 FY13 FY14 FY15 FY16 FY17 ROUTE 22 56,278 47,123 41,622 42,653 42,338 0 10,000 20,000 30,000 40,000 50,000 60,000 FY13 FY14 FY15 FY16 FY17 ROUTE 23 Collier Area Transit – Transit Development Minor Update 2-14 | P a g e Ridership by Year for Route 24 Route 24 serves the south Naples/ Charlee Estates area. Route 24 provides fixed route service seven (7) days a week. Modifications: In FY2017 as part of a request from a community planning was conducted for future route modification . Figure 2-16 Ridership by Year for Route 25 Route 25 serves the Golden Gate Parkway and Goodlette-Frank Road corridors. Route 25 provides fixed route service seven (7) days a week, limited service on Sunday. Modifications: None 83,665 72,555 65,927 56,206 50,742 0 20,000 40,000 60,000 80,000 100,000 FY13 FY14 FY15 FY16 FY17 ROUTE 24 57,388 57,466 47,483 38,367 33,777 0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 FY13 FY14 FY15 FY16 FY17 ROUTE 25 Collier Area Transit – Transit Development Minor Update 2-15 | P a g e Figure 2-17 Ridership by Year for Route 26 Figure 2-17 shows ridership trends on Routes 26. Route 26 serves the Pine Ridge Rd and Golden Gate City area, includes Naples blvd and Clam Pass Park. Route 26 provides fixed route service seven (7) days a week, limited hours throughout the day. Modifications: None Figure 2-18 Ridership by Year for Route 27 Route 27 is a route that serves Collier Blvd (951) and Immokalee Rd, includes Sun n Fun Lagoon and connection with 11,12, and LinC at creek side super stop. Route 27 provides fixed route service seven (7) days a week. Modifications: None Figure 2-19 2,792 8,775 8,955 6,467 0 2,000 4,000 6,000 8,000 10,000 FY14 FY15 FY16 FY17 ROUTE 26 16,374 27,114 27,530 0 5,000 10,000 15,000 20,000 25,000 30,000 FY15 FY16 FY17 ROUTE 27 Collier Area Transit – Transit Development Minor Update 2-16 | P a g e Ridership by Year for Route 28 Route 28 is a route that serves Oil Well Rd and Everglades Blvd, a reduction in service hours to Route 19 occurred to create Route 28. Route 28 and Route 19 origin and destination are the same but travel on different road ways. Modifications: None Figure 2-20 Ridership by Year for Route 29 Route 29 CAT partnered with Collier County Parks and Recreation, the Florida Department of Transportation and the Collier County Tourist Development Council to offer a beach trolley. The trolley operated from 9 a.m. to 3 p.m. daily starting Saturday, Feb. 4, 2017 through Sunday, May 28, 2017. The trolley started at the North Collier Regional Park Administration Building. The trolley ran every 60 minutes and served Vanderbilt Beach, Delnor-Wiggins Pass State Park and Conner Park. Modifications: New Route 22,683 23,189 0 5,000 10,000 15,000 20,000 25,000 FY16 FY17 ROUTE 28 318 0 50 100 150 200 250 300 350 FY17 ROUTE 29 Collier Area Transit – Transit Development Minor Update 2-17 | P a g e Figure 2-21 Ridership by Year for Route 121 Route 121 Express route that serves the area of Immokalee and Marco Island. Early morning trip from Immokalee to Marco Island and an afternoon trip from Marco Island to Immokalee area. This route has demonstrated steady ridership. Modifications: None 22,326 21,059 18,763 17,146 19,693 0 5,000 10,000 15,000 20,000 25,000 FY13 FY14 FY15 FY16 FY17 ROUTE 121 Collier Area Transit – Transit Development Minor Update 2-18 | P a g e Fare Changes Resolution 2013-28 was amended by the Board of County Commissioners on April 28, 2015, which modified the fixed route fee schedule. The Board of County Commissioners approved fares are shown in Table 2-2. Changes made to the fare structure included the establishment of a Summer Paw Pass Program and a Corporate Employee Discount Pass Program as description below. As part of the Major Update of the Transit Development Plan is was recommended to complete A Fare Study for both Fixed Route and Paratransit to ensure that fares are fair and reasonable. As of FY2017 the study has commenced and will be completed in FY2018. Summer Paw Pass Program Summer Paw Pass was established to ensure that students have access to affordable transportation to broaden their accessibility to libraries, parks, museums and summer internships, employment opportunities and gain familiarity with the transit system. Students age 17 and under would beare eligible for the paw pass. It is would be valid from June 1 each year through August 31 to coincide with summer break. Corporate Employee Discount Transit Pass Program PTNE implemented the corporate discount program for employers with an employment base of 300 or more employees working in Collier County. The program will benefit such employees by providing a reduced stress transportation option, as well as lowering their monthly costs to travel to work. According to information gained for the development of the Transit Development Plan (TDP), there are over 35 businesses and organizations with an employment base ranging from 300 to 5,000 employees. The program is provided to both Private and Public Employers. Collier Area Transit – Transit Development Minor Update 2-19 | P a g e Table 2-2 Fare Structure There were no additional fare changes made since the last TDP update. Collier Area Transit – Transit Development Minor Update 2-20 | P a g e Capital Equipment and Facility Changes and Improvements There are currently two (2) passenger transfer stations and five (5) passenger transfer points provided on the CAT system as shown on Figure 2-20. The two transfer stations are located at the Intermodal Transfer Facility at the government complex and the CAT Radio Road Operations facility. Other transfer point locations include: Walmart Plaza; Pine Ridge and Goodlette-Frank Rd (Magnolia Square Plaza); Coastland Center; Creekside (Immokalee Road); and the Health Department in Immokalee. CAT’s principal passenger transfer station is located on the Intermodal Transfer Facility at the government complex. Grants were awarded for the design and construction of a permanent multimodal passenger transfer station at the Government Center which was completed in 2013. The secondary Transfer station is located at the Radio Road Operations Facility. Improvements to Radio Road Operations Facility was designed in phases. Phase 1 was completed in January 2016 and consisted of a Fuel station, rehabbing the maintenance garage, installation of an elevator in the Operations Building, improvements to the Customer Service reception desk, constructing passenger restrooms and reconstruction of existing employee restrooms to make them ADA accessible. In February 2016 phase 2 commenced, and consisted of the construction of a Canopy for the sawtooth bus bay, constructing a Bus Wash building and associated equipment, and the installation of and asphalt parking lot for bus storage. Phase 2 construction was completed in November 14th, 2017. As a separate project, a Diesel Exhaust Fluid DEF station was installed and integrated into the recently constructed fuel station. As capital needs are identified, the design and construction improvements at Radio Rd will be phased in as funding is obtained. PTNE has been working diligently towards installing bus shelters throughout the County to provide an enhanced experience for the passengers using the service. The construction of 35 ADA accessible bus stops and 3 shelters commenced in FY2017 and was completed in early FY2018. Collier Area Transit – Transit Development Minor Update 2-21 | P a g e Figure 2-22 System Map Collier Area Transit – Transit Development Minor Update 2-22 | P a g e Figure 2-23 Route 29 Beach Trolley Collier Area Transit Operations and Administration Facility (CAT Ops) Collier County purchased a ten-acre site at 8300 Radio Road, Naples, Florida in 2007. The property is located on the south side of Radio Road, a short distance west of the Radio Road/ Davis Boulevard intersection. When this property was purchased, Collier County intended to use the site for all CAT operations including a passenger transfer station. However, due to zoning restrictions, only the CAT Operations and Administration uses were approved and implemented when the facility opened. Collier County was granted a conditional use to allow the facility to serve as a secondary transfer center in March 2010. Minor improvements were completed in January 2011 (portable restrooms, signage and striping, and construction of steps) with local funding so that transfer activities could take place at the facility, but many more upgrades are still necessary to allow the facility to serve as a true transit transfer site. Since January 2, 2011, CAT Routes 15, 16, 19, 20, and 25 connect at the Radio Road site. In July 2011, a permanent generator was installed at the Radio Road facility to allow operations to be maintained in the event of a power outage. CAT was awarded FTA funding for design and construction of further improvements to the existing facility. Design began in 2011 and was completed in 2013. The project included the addition of a permanent transfer station, construction of a fueling island and bus wash facility, construction of ADA compliant restrooms, and other necessary improvements to enhance existing operations, safety, and security. Additionally, the project included elements to upgrade the Collier Area Transit – Transit Development Minor Update 2-23 | P a g e building and site to current ADA standards. Construction was completed in phases over several years due to the limited funding available. In January 2016, the following improvements were completed, including passenger restrooms and an elevator to the administration building, construct a fuel island and saw-tooth bus bay, and to modify the existing maintenance building to accommodate buses. Phase II improvements commenced in April 2016 and includes adding a bus wash facility, additional parking for buses and a canopy over the saw-tooth bus bay. These improvements were completed in November 2017 Collier Area Transit – Transit Development Minor Update 2-24 | P a g e Bus Shelter Construction Shelter design for 15 shelters were completed in FY2017 with construction planned for fiscal year 2018. The construction of the shelters will consist of the shelter infrastructure, bench, bike rack, and boarding and lighting pad. Customer Marketing Events Participation during FY15 (Oct 2016 - Sept 2017) Annual Collier County Senior Expo: This event is held at the Golden Gate Community Center in February of every year to educate seniors of Collier County about fitness programs, safety, public transportation, gardening, pet adoptions and various other services available to them. Try it Transit Day: This event is an element of the Collier Area Transit community outreach program and it was held on April 2017. In order to increase public awareness CAT provides incentives to citizens of Collier County encouraging transit usage. The target groups are choice riders who normally commute alone by automobile, and bicyclists who do not currently utilize CAT as part of their transportation mode. The ultimate goal is to reduce the number of vehicles on the roadways, reducing traffic congestion and lowering greenhouse gas emissions by utilizing transit. Immokalee Christmas Parade: In an effort to continue to educate and provide continuing outreach to the residents of Immokalee CAT participated in the Christmas parade in December 2016. The parade featured a float competition which Collier Area Transit “CAT” bus entered. The bus was decorated with holiday lights and gave away holiday candies to the passersby that lined the local streets. Immokalee Sunflower Festival: On October 1st, 2016, to further provide information to the community Collier Area Transit participated in the event by giving bus tours and providing information, giveaways at a both. Collier County Health Expo: On January 18, 2017 Collier County Human Resources hosts an event annually to promote available Health Care, Financial, and Community resources to Collier County employees. CAT in partnership with Commuter services participates by providing relevant information on how to utilize the CAT System and subscription to Commuter Services. Trucks, Trucks, Trucks: On February 17, 2017 CAT participated in an event by providing information about public transportation and displaying a bus for children at the South Regional Library Collier County Sheriff’s Safety Fair for Kids: On July 24, 2017 CAT participated in an event for families with a booth to provide information on how to ride the bus. Florida SouthWestern State College Community Resource Fare: On August 23, 2017 Collier Area Transit provided information to college students and encourage them to utilize the bus by providing Collier Area Transit – Transit Development Minor Update 2-25 | P a g e them information on the health, cost savings, and environmental benefits of using the public transportation. Collier Area Transit – Transit Development Minor Update 3-1 | P a g e REVISIONS TO THE IMPLEMENTATION PLAN This section provides a comparison of accomplishments in FY 20176 to the Implementation Plan as part of the 2015 Major Transit Development Plan (TDP). This section also provides an analysis of all discrepancies between the 2015 Major TDP, the implementation in the past year (FY 20157), and any revisions to the steps that will be taken to attain the original goals and objectives in future years. Accomplishments in the Past Fiscal Year: Bus Shelter Construction – CAT designed 15 shelters throughout Collier County. Infrastructure have been purchased and construction will occur in fiscal year 2018. ADA Bus Stop Improvements: CAT obtained grant funding for the design and construction of bus stop improvements to meet ADA accessibility standards. 50 stops were designed using the grant and the construction 35 stops has commenced and will be completed by fiscal year 2018. New transit route: Route 29 Beach trolley was implemented to assist with beach access for the volume of visitors and residents during seasonal months. This project was a joint effort with the Collier County Tourist Development Council (TDC). The ridership on the route was not as anticipated due to the length of the route. Modification were proposed for the following season. Hurricane Irma hit Collier County on September 10th, 2017. Collier Area Transit (CAT played a role in the pre- and post-hurricane preparedness and recovery. Prior to the storm CAT provided transportation to resident to dialysis and other medical treatment so they would be ready during the storm. Transportation was also provided to residents who evacuated to shelters within the community. After the hurricane many of the evacuees had not place to return to due to damage or lack of electricity. For continued support CAT provided vehicles to serve as cooling stations for residents and first responders. CAT was able to restore transit service as soon as 2 days after the hurricane, free to passengers. When it was safe to return home, CAT provided transportation from shelters but to the safety of home. RFP 15-6424 Services Contract for the Collier Area Transit (CAT) Fixed Route and Paratransit Programs: Previously, every five years, the County competitively bid the Management Services Contract of the Collier Area Transit (CAT) Fixed Route and Paratransit Program. The previous contract was scheduled to expire in October 2015 but was extended to March 2016. In order to maintain the existing level of Transit services the Public Transit and Neighborhood Enhancement Division sought procurement of these services through a Request for Proposal (RFP) process. The County issued Request for proposal # 15-6424, “Management Services Contract for the Collier Area Transit (CAT) Fixed Route and Paratransit Program,” on April 27, 2015. By consensus of the selection committee, the recommended Scheduling & Dispatching firm for award is MTM and the recommended Operations firm for award is MV Transportation, Inc. Staff recommended the awarded of RFP 15-6424, Management Services Contract for the Collier Area Transit (CAT) Fixed Route and Paratransit Programs, to Medical Transportation Management, Inc., d/b/a Collier Area Transit – Transit Development Minor Update 3-2 | P a g e Southeast MTM, Inc. (MTM) for Scheduling and Dispatch Services and to MV Transportation , Inc. for Transit Operation Services for a five (5) year period with three (3) one (1) year renewal options which commenced on March 26, 2016. Collier Area Transit – Transit Development Minor Update 4-1 | P a g e Goals, Objectives, Initiative Objective/ Initiative Description Implemented Assessment Goal 1 Operate a cost effective and sustainable public transportation system that safely and efficiently meets the needs of Collier County’s residents and visitors. Objective 1.1 Improve efficiency, quality, and level of service to adequately serve residents and visitors while increasing the economic vitality of transit in the county. Initiative 1.1.1 Establish east/west corridor service, as funding allows, by 2025 to provide alternative access to jobs, education, and recreation. Partial In January 2015, Route 27 commenced service and runs along Immokalee Road from Collier Boulevard to Creekside Commerce Park. Existing Route 10 provides service along Golden Gate Parkway, Route 20&26 provides service along Pine Ridge Rd. Initiative 1.1.2 Establish north/south corridor service, as funding allows, by 2025 to provide alternative access to jobs, education, and recreation. Partial Route 11 (US41) and Route 12 (Airport Pulling Rd) currently provide service north/south. As funding becomes available additional routes may be established as recommended in the TDP major update. Initiative 1.1.3 Improve the frequency of peak weekday service to 45 minutes or better on all existing CAT routes, as funding allows, by 2025. No Due to no increase in funding for operational purposes, increased frequency is not scheduled for implementation. PTNE staff will continue to seek additional funding. Initiative 1.1.4 Evaluate the feasibility of premium transit services, such as bus rapid transit (BRT) within the TDP planning horizon. No The feasibility study for BRT has not commenced for this update. Due to no increase in revenues, this project was not included in the Transit Cost Feasible plan of the 2040 Long Range Transportation Plan. Collier Area Transit – Transit Development Minor Update 4-2 | P a g e Objective 1.2 Improve and maintain the existing transit infrastructure and bus stop accessibility within Collier County. Initiative 1.2.1 Continue to pursue funding for improvements to existing bus stops. Ongoing Collier County pursues funding for improvements to bus stops on an ongoing basis. A portion of 5307 is dedicated to bus stop improvements and 5339 has been applied for the purpose of bus stop improvements. Initiative 1.2.2 Develop a Passenger Amenities Program by 2016. Ongoing CAT provides a number of amenities to our passenger through our ITS projects, for example automated announcements and Real Time Route information.CAT is working on developing an 5-Year Amenities Program, to identify future bus stop improvements and standards. Initiative 1.2.3 Install a minimum of 10 covered, ADA-compliant, accessible bus stop shelters per year. Ongoing In FY17 15 shelters were designed, construction will commence in FY18. Initiative 1.2.4 Preserve the existing transit infrastructure throughout the CAT service area. Ongoing 8 Shelters were rehabilitated and 45 benches were replaced in FY17. In addition, the transit vendor is required to pressure wash each shelter on an annual basis, which should increase their longevity. Initiative 1.2.5 Coordinate with the Collier County to include bus stop shelters design and installation during roadway construction projects. Ongoing Coordination with FDOT as well Collier County Transportation Planning occurs regularly to evaluate potential stop improvements in conjunction with roadway improvements. Initiative 1.2.6 By 2025, implement the phased recommendations from the CAT Bus Stop ADA Assessment report Ongoing Designs were completed for 50 stops and construction commenced for 35 stops and will be completed by FY18 Collier Area Transit – Transit Development Minor Update 4-3 | P a g e Objective 1.3 Service all current and future transit users with a focus on providing job access and allowing for a cost-effective, greener alternative to the private automobile. Initiative 1.3.1 Improve transit service within areas with the highest transit orientation index, as identified in the TDP Major Update, by 2025. Ongoing Collier County continues to explore funding opportunities for expansion, Initiative 1.3.2 Provide efficient transit access to major employment centers, development corridors, and other significant activity centers, as funding allows. Ongoing Collier County continues to explore ways to expand service within existing funding limitations. Initiative 1.3.3 Expand transit services to areas with high employment and dwelling unit densities, including Golden Gate Estates and other areas located in the eastern portion of the county, by 2025. Ongoing Collier County will continue to explore funding opportunities for expansion. Initiative 1.3.4 Increase transit ridership by one percent each year. No Staff will continue to monitor ridership levels and strive to increase overall ridership by one percent each year. Efforts such as attending/hosting events, incorporating a Mobility Manager position in the new vendor contract have been made in an effort to promote public transit. Initiative 1.3.5 Continue coordination with groups including the Immokalee CRA and the Bayshore Gateway Triangle CRA on projects, including land development code updates, the development of master plans, and community improvements that would affect transit service. Partial Staff coordinates and participates with Collier CRA’s as plans are developed to ensure transit is incorporated within master plans and area improvement. Staff has plans to work with the Growth Management staff towards incorporating transit in the land development codes during Fiscal Year 2018. Collier Area Transit – Transit Development Minor Update 4-4 | P a g e Initiative 1.3.6 Coordinate with Opportunity Naples and the Greater Naples Chamber of Commerce to be an integral part of the future economic development implementation plan. Ongoing Staff will plan to work with the Opportunity Naples and the Greater Naples Chamber towards incorporating transit in the future economic development strategy and the implementation plan for Fiscal Year 2018. Staff is participating with the Housing Division towards their initiative to include transit with Housing Affordability efforts. Initiative 1.3.7 Continue to coordinate with county and city departments to be an important part of future development and redevelopment plans. Ongoing CAT coordinates with Transportation Planning to review site development and redevelopment plans. Objective 1.4 Create an interconnected transit network using multimodal transportation elements. Initiative 1.4.1 Work with Commuter Services to identify properties for park-and-ride lots in priority areas as identified within the TDP Major Update and as funding is available. Ongoing Collier County worked with Commuter Services to identify county owned properties that will allow the use of some parking spaces as park-and-rides (i.e. County Libraries). Grant was submitted to fund a Park and Ride Study.Park and Ride study will be funded by Collier MP UPWP Initiative 1.4.2 CAT should review and propose additional regional public transportation connections along future transit corridors, as appropriate. Ongoing Since the inception and as a result of the success of the LinC Route connecting Lee and Collier County, discussions have occurred regarding a secondary route. Collier County will continue to seek additional funding opportunities. Initiative 1.4.3 Encourage local governments to provide accessible sidewalks, bus stops, and other bus stop improvements. Ongoing Collier County staff currently attends the MPO’s Pathways Advisory Committee (PAC)Bicycle and Pedestrian Advisory Committee and Congestion Collier Area Transit – Transit Development Minor Update 4-5 | P a g e Management System/Intelligent Transportation System Stakeholders (CMS/ITS)the Congestion Management Committee (CMC) committee meetings and encourages accessible sidewalks and bus stop improvements be added as part of every project. Initiative 1.4.4 Coordinate public transportation connections with existing and planned pedestrian and bicycle pathways. Ongoing Collier County staff currently attends the MPO’s Pathways Advisory Committee (PAC) and Congestion Management System/Intelligent Transportation System Stakeholders (CMS/ITS) committee meetings and encourages accessible sidewalks and bus stop improvements be added as part of every project. In addition, staff reviews sidewalk construction projects for bus stops improvements needed within the project limits. Initiative 1.4.5 Continue to explore opportunities for additional bicycle storage facilities around the county. No Collier County will continue to explore funding opportunities for additional bicycle storage. Initiative 1.4.6 Encourage passengers to travel with foldable bicycles that may be transported on the fixed-route buses. No Additional research is needed before consideration of this initiative. Initiative 1.4.7 Continue to explore new and innovative concepts to accommodate bicycles on the fixed-route buses Ongoing Collier County will continue to explore new and inventive ways to accommodate bicycles on the bus Objective 1.5 Coordinate transportation services to provide cross county connections to Lee County as appropriate based on the regional transportation and economic benefits that can be derived. Collier Area Transit – Transit Development Minor Update 4-6 | P a g e Initiative 1.5.1 Continue to evaluate how regional services can add economic value to Collier County by increasing job access and creating alternative routes to access goods and services. Ongoing An evaluation was completed on the 2015 Major TDP update. Initiative 1.5.2 Coordinate with LeeTran and FDOT to identify funding sources for the expansion of cross county public transportation services. Ongoing CAT and LeeTran continue to have quarterly meetings to discuss cross- county transportation service and potential funding for expansion of service. Initiative 1.5.3 Expand transportation services to Lee County with connections to LeeTran near Immokalee. Ongoing As a result of the success of the LinC Route connecting Lee and Collier County, discussions have occurred regarding a secondary route. Collier County will continue to seek additional funding opportunities. Objective 1.6 Enhance the availability of transit services for tourists and seasonal residents. Initiative 1.6.1 Designate a CAT representative to attend Collier County Tourist Development Council (TDC) meetings. No Staff has attended the TDC meetings to present progression of the Beach Trolley Route. Initiative 1.6.2 Coordinate with the TDC to explore the potential for using tourist development tax revenue to expand and improve transit service for Collier County’s tourists and visitors. Yes Service Development grant as well as Tourism Development Council funds were obtained to implement a seasonal Beach Trolley. The Trolley commenced service in FY17. Initiative 1.6.3 Coordinate with the TDC to market CAT services. Ongoing CAT has been working with the Collier County Public Services Division to collaborate its marketing efforts. Ensuring that all advertising for CAT will be done in the most effective and efficient methods. CAT will include coordination with the TDC to market CAT services. Collier Area Transit – Transit Development Minor Update 4-7 | P a g e Initiative 1.6.4 Encourage the private market segment benefiting from tourist in Collier County to help fund transit services to this population and employees servicing the tourist population. No Due to a lack of staff resources, this initiative has not yet been implemented. Initiative 1.6.5 Continue to broadcast CAT television commercials and radio advertisements. Ongoing Television commercials and radio advertisements have continued to be broadcasted. Initiative 1.6.6 Monitor ridership in coordination with marketing and advertising efforts to determine increases attributable to additional marketing efforts. Ongoing Ridership is monitored regularly and compared to marketing efforts to review effectiveness. Initiative 1.6.7 Proceed with developing a smartphone application to support real-time fixed-route bus locator information. Ongoing Scope of work has been developed procurement commenced in FY17 and award will occur in FY18. Objective 1.7 Enhance access and availability of transit information and schedules. Initiative 1.7.1 Add numbers to bus stops to assist passengers and CAT representatives in determining bus stop locations and providing accurate information. Ongoing A new Bus Stop sign was designed to include bus stop ID numbers. Replacement of signs will commence in FY18 Initiative 1.7.2 Partner with the Chamber of Commerce to develop and disseminate a route map that depicts the locations of major destinations, including employment centers, apartments, and attractions. No This may present some challenges for the Division’s advertising sales program. Initiative 1.7.3 Conduct a Travel Training Day with CAT representatives riding the buses to share information with passengers and teach non-users how to use the transit system Ongoing The new administrative contract included a Mobility Manager and individual Travel Training has occurred, an event will be planned to conduct a larger group training Collier Area Transit – Transit Development Minor Update 4-8 | P a g e Initiative 1.7.4 Develop outreach activities to teach children how to use public transportation. Ongoing CAT conducts outreach activities to educate children whenever possible. Initiative 1.7.5 Proceed with developing a smartphone application to enable the greater dissemination of CAT information. Ongoing Scope of work has been developed for a smartphone application. Procurement commenced in FY17 and contract will be awarded in FY18 Initiative 1.7.6 Update the CAT webpage with user-friendly features to provide easier access to route maps, trip planning, and real-time bus location information. Yes CAT has updated its website to incorporate a trip planner, easier/quicker access to key items such as schedules. Overall the look and accessibility was enhanced. Collier County main home page now has an icon to direct you to CAT’s page. The URL was also change for better recognition and easier to remember. Goal 2 Reduce energy demand, implement green initiatives and sustainable processes, and protect Collier County’s natural resources using cost-effective and efficient technologies. Objective 2.1 Implement innovative programs to reduce vehicle miles traveled within Collier County. Initiative 2.1.1 Continue coordination with FDOT’s District One Commuter Services program for the implementation of additional commuter programs. Ongoing Collier County continues to coordinate with FDOT District One’s Commuter Services program. CAT participated in the 2017 regional program of Try Transit Day. Initiative 2.1.2 Coordinate with public and private entities to establish new park-and ride locations for commuters. Ongoing CAT worked with Commuter Services to identify county owned properties that will allow the use of some parking spaces as park-and-rides (i.e.: County Libraries). CAT will continue this effort to establish more park-and-ride sites. Collier Area Transit – Transit Development Minor Update 4-9 | P a g e Initiative 2.1.3 Coordinate with the Naples Pathway Coalition, the MPO Pathways Advisory Committee, and local non- profit and/or for-profit groups to explore the potential for implementing a bicycle share program. Ongoing As bike sharing program discussions have surfaced, CAT staff has been at the table to coordinate as needed. Initiative 2.1.4 Determine how Collier County can leverage additional funding to promote and provide green alternatives including federal funds for transit in parks. No Due to current resources constraints, this was not completed in this fiscal year. This initiative will be considered as funding becomes available. Initiative 2.1.5 Coordinate with Collier County Driver License and Motor Vehicle Service Centers to promote CAT fixed- route services to persons unable to obtain a driver’s license or with an unsafe and/or inoperable vehicle. No Due to a lack of staff resources, this initiative has not yet been implemented. Objective 2.2 Implement environmentally-friendly operating procedures. Initiative 2.2.1 Explore potential to transition the fleet to alternative fuel vehicles for economic and environmental benefits. Ongoing CAT is in constant communication with the Fleet Department to analyze and research alternative fuel Initiative 2.2.2 Where appropriate, consider the potential to purchase smaller vehicles to match the capacity requirements of the new service areas. Ongoing A smaller vehicle was purchased to service Marco Island to match the capacity requirements, the vehicle is in use. CAT will continue to evaluate routes to determine the need of vehicle capacity. Initiative 2.2.3 Reduce fuel consumption by one percent each year, as service, new sources to power vehicles, and funding allows. Ongoing This initiative was developed with the expectation that hybrid technology would yield reductions in fuel consumption. It appears that the hybrids do not offer the reductions in fuel consumption as expected. FDOT is evaluating fuel efficiency results of hybrids and will be issuing a report Collier Area Transit – Transit Development Minor Update 4-10 | P a g e upon completion. Collier County will continue to monitor this initiative. Initiative 2.2.4 Construct future CAT facilities utilizing environmentally-friendly materials, where feasible. Ongoing Collier County will use environmentally- friendly materials whenever possible. Goal 3 Build meaningful partnerships that increase the visibility of CAT, promote livability, and enhance economic and social well-being. Objective 3.1 Develop marketing strategies to increase ridership and improve the visibility of CAT. Initiative 3.1.1 Participate in local job fairs to increase knowledge about the transit system and encourage use. Ongoing CAT regularly participates in events to promote Public Transit. Initiative 3.1.2 Develop marketing materials and programs to demonstrate the value and role of transit in regional carbon emissions reduction. Yes CAT developed a flyer describing the benefits of utilizing Public Transportation which included economic, health and environmental benefits. Initiative 3.1.3 Distribute transit service information and user- friendly brochures to at least 25 percent of businesses within ¼-mile of existing transit routes prior to initiating the next TDP Major Update. No Once the brochure is developed distribution will commence. Marketing, Events and Sales coordinator will be tasked with ensuring any communication/brochures are distributed. Initiative 3.1.4 Continue the CAT public relations campaign, including commercial and radio advertisements, designed to promote transit ridership and sustainability. Ongoing Commercial and Radio advertisements have continued to be broadcasted. Initiative 3.1.5 Create a Transit Ambassador Program using volunteer transit users to spread the word about CAT and how to use the services. No Due to current resources constraints, this was not completed in this fiscal year. This will be considered to commence next fiscal year Collier Area Transit – Transit Development Minor Update 4-11 | P a g e Initiative 3.1.6 Hire a full-time Mobility Manager/Social Media Specialist responsible for updating the CAT Facebook page and Twitter account with the latest news and information. Yes A Mobility Manager was hired as part of the new administrative contract. An Event, Sales & Marketing Coordinator has been hired and will manage all forms of social media Initiative 3.1.7 Conduct one presentation each month to an agency, including the NAACP, assisted living facilities, driver’s education classes, CRAs, Wives of the Farm Workers, Good Will Industries, Homeowners Associations, pending the hire and availability of a full-time staff person at CAT designated to perform outreach functions. Ongoing Presentations are performed upon request and as opportunities arise. Objective 3.2 Build partnerships for participation in discussions relating to proposed future development and redevelopment. Initiative 3.2.1 Coordinate with the Immokalee Seminole Casino on their future and recent developments to explore the potential for partnering to provide additional service in Immokalee and other areas. No In FY18 CAT is will be implementing changes to the routes in Immokalee and will coordinate with Seminole Casino and discuss partnership. Initiative 3.2.2 Develop Transit Development Guidelines to provide the development community with guidelines on bus stop sitting and design, land use and roadway design factors that affect transit design, and when to coordinate with CAT for transit services during the development process. Ongoing Official Guidelines have not been developed, but CAT reviews all future sites and redevelopments to encourage transit accessibility and when possible bus stop improvements. Initiative 3.2.3 Participate in Opportunity Naples meetings and other discussions regarding future development in Collier County, pending the availability of CAT staff. No Due to a lack of staff resources, this initiative has not yet been implemented. Objective 3.3 Establish intergovernmental relationships to improve and expand existing and future transit service. Collier Area Transit – Transit Development Minor Update 4-12 | P a g e Initiative 3.3.1 Participate in quarterly meetings with Lee Tran to identify ways to improve service; including coordinating the fixed-route bus schedules between Lee County and Collier County routes connecting with the LinC. Ongoing Quarterly meeting occurs between Collier and Lee County to discuss current routes and possible future routes. Any schedule changes are discussed to determine impact on connection of the LinC route. Goal 4 Coordinate public transportation services with local, regional, and state planning efforts. Objective 4.1 Coordinate integrated land use planning efforts to incorporate transit needs into the development review process. Initiative 4.1.1 Work with county and city planners to evaluate and consider the impacts of development on transit and how that could be translated into funding options for transit. Ongoing/No The PTNE Department has discussed the impacts of development on transit but funding has not translated from the discussion. Staff will work to pursue a potential mobility fee in the future. Initiative 4.1.2 Participate in planning and development review meetings to ensure that county and city policies support transit services and funding needs. Ongoing Collier County receives notices of upcoming development review meetings and participates as required. Initiative 4.1.3 Ensure that CAT comments on all major development regarding the provision of transit services and the capital and operational impact on transit and associated funding for these impacts. Ongoing Collier County monitors development meetings and responds to any request to review development. Staff continues to work hard to become more involved in the review process. Initiative 4.1.4 Work with county and city planners to incorporate transit oriented development design into the planning process. Ongoing Collier County participated in the development of the Master Mobility Plan. The Plan looked at options to reduce vehicle miles traveled, including transit oriented development design. Staff will work to ensure that transit oriented development design is incorporated into the planning process. Collier Area Transit – Transit Development Minor Update 4-13 | P a g e Initiative 4.1.5 Develop a list of recurring annual meetings where transportation and land use will be topics and designate a representative to attend. Ongoing CAT staff attends meeting on a monthly and quarterly basis where transportation and land use is discussed. Initiative 4.1.6 Meet quarterly with staff from the Collier County Transportation Engineering and Planning departments to identify upcoming utilities, roadway, and /or storm water projects, planning studies, and site developments that will affect the provision of transit services. Ongoing/No CAT staff meets with Transportation planning on a weekly basis to discuss upcoming Development projects. CAT is notified of any roadway, utilities, and or storm water projects but a reoccurring meeting has not been established. Goal 5 Use the most efficient technologies and innovations available for transportation system operations. Objective 5.1 Implement and expand Intelligent Transportation System (ITS) improvements Initiative 5.1.1 Continue to improve customer information systems (including website) for scheduling information to encourage and increase system use. Ongoing Collier County continuously strives to improve information systems. In February of 2013 Collier County completed Phase I (funded by ARRA) of the ITS project which includes real-time arrival and departure. This phase included a website that allows riders to view real time bus arrival information per stop. A scope of work has been developed to develop a mobile application and onboard Wi-Fi. The website has been updated and enhanced for ease of use. Initiative 5.1.2 Develop an Intelligent Transportation Systems (ITS) plan that includes evaluation criteria for potential and proposed ITS projects. ongoing Phase I (funded by ARRA) of the ITS project was completed in February of 2013. Phase II (funded by CMS) of the project will include mobile application, and onboard Wi-Fi, for CAT passengers. Phase III will include an upgraded onboard camera system and IVR. Collier Area Transit – Transit Development Minor Update 4-14 | P a g e Initiative 5.1.3 Implement a trip planner by September 2016. Completed CAT has developed General Transit Feed Specifications that where submitted to Google Transit and approved. Passengers can now plan their trip using Google Maps. Trip Planner has been incorporated into CAT’s homepage Initiative 5.1.4 Implement technology to allow for customers to reload smart cards online by 2017. Ongoing As part of the scope for a mobile application, mobile ticketing will be included to facility the purchase of passes via a phone. Initiative 5.1.5 Coordinate with Lee County Transit to implement technologies that support regional acceptance of smart cards for fare payment. No Discussions have been made regarding a regional fare media, but nothing has been determined as feasible as of yet. Initiative 5.1.6 Explore technology that would allow merchants to reduce the fixed route fare for patrons using smart cards. No Due to a lack of staff resources, this initiative has not yet been implemented in FY16. In FY17 discussion have commenced with a local merchant to sell passes. Goal 6 Monitor and maintain service quality and standards. Objective 6.1 Develop ongoing processes to measure and monitor service quality. Initiative 6.1.1 Use the performance measures established in the 2016-2025 TDP Major Update to monitor fixed-route services on a quarterly basis. Make revisions to low- performing services and if improvements are not seen after the changes discontinue the service. No The Performance Measures indicated in the TDP are monitored on a monthly basis but the Evaluation of routes has not been implemented. Evaluation Methodology will be in place for FY 18. Initiative 6.1.2 Conduct a survey at least every two years to obtain passenger information including user demographics, travel behavior characteristics, and user satisfaction. Ongoing Surveys have been developed and a calendar is being proposed to identify the schedule for surveying the public. Collier Area Transit – Transit Development Minor Update 4-15 | P a g e Initiative 6.1.3 Maintain an ongoing public involvement process to solicit input through discussion groups, interviews, surveys, and public workshops. Ongoing CAT seizes every opportunity to solicit information from the public such as events like Try Transit Day; Stuff the Bus; Trucks, Trucks, Trucks, etc. In Addition, Quarterly CAT conducts surveys to evaluate the service provided as well as soliciting suggestions/feedback. Objective 6.2 Efficiently and cost-effectively upgrade and maintain the CAT fleet. Initiative 6.2.1 Operate a fleet of fixed-route vehicles with an average age of less than five years by 2025, as funding permits. Ongoing Collier County replaces fixed route vehicles as they meet their useful life dependent upon funding. All fixed route buses have a useful life of 10 to 12 years as per FTA. Initiative 6.2.2 Perform scheduled maintenance activities for all transit vehicles to keep them operable and reduce overall vehicle costs. Completed/Ongoing Collier County Fleet Management performs scheduled maintenance activities for all transit vehicles on a regular basis. Initiative 6.2.3 Develop a process for operators to communicate potential vehicle maintenance problems that feed into an ongoing preventative maintenance program and address actual maintenance problems immediately. Completed/Ongoing Drivers conduct pre- and post-trip inspections on all vehicles through the Zonar system and supervisors report any issues to Collier County Fleet Management. Fleet Management addresses actual maintenance problems prior to the bus leaving the Operations facility. Goal 7 Maximize the use of all funding sources to increase services or to provide better services. Objective 7.1 Increase and expand revenue sources. Initiative 7.1.1 Review the potential for advertising inside the buses. Completed Collier Area Transit has an adopted Advertising Policy, the selling of advertising commenced in FY15. Collier Area Transit – Transit Development Minor Update 4-16 | P a g e Initiative 7.1.2 Educate the general public and local decision-makers on the importance of public transportation and the need for financial support. Ongoing Collier County educates the public and local decision-makers on the importance of public transportation and the need for financial support at every opportunity. Initiative 7.1.3 Submit grant applications available through federal, state, local, and private sources. Ongoing Grants are submitted as required. Initiative 7.1.4 Annually seek to identify and obtain available alternative revenue sources for the provision of new and improved transit services. Ongoing Collier County continuously searches for alternative revenue sources for new and improved transit services. Initiative 7.1.5 Work with the County Attorney’s office to explore the possibility of establishing a 501(c)(3) that allows persons to donate funds to CAT for the purpose of “adopting a shelter” or “adopting a rider” by September 2016. No Due to a lack of staff resources, this initiative has not yet been implemented. The research has commenced in FY17. Initiative 7.1.6 Establish a citizen campaign by January 2016 to educate on the benefits of creating a sales tax initiative or Municipal Services Taxing Unit (MSTU) for transit and gauge citizen support for the establishment of either an MSTU or sales tax that would provide transit service at reduced or no cost to the residents paying taxes within the boundaries. No Due to a lack of staff resources, this initiative has not yet been implemented. Collier Area Transit – Transit Development Minor Update 6-5 | P a g e Tenth Year Transit Implementation Plan The 2015 Collier County Major TDP Update included a very comprehensive list of activities leading up to the creation of an implementation plan that would guide the County’s development of services over a ten-year planning horizon. With each annual update, an additional tenth year is added to the implementation plan. Although an additional year was added, no improvements are scheduled to take place beyond what was identified in the last progress report. Collier County will actively pursue funding opportunities to implement recommendations from the 2015 TDP. The following items from the implementation plan were addressed with the current reporting period: Project Description Improvement Type Original Year Revised Year Comments Evaluate Fare Policy Planning Priorities 2017 2017 A Fare Study for both Fixed Route and Paratransit commenced in FY2017 and will be completed in FY2018 Seasonal Beach Access Route Fixed Route/ Fixed Guide Way Improvement 2016 2017 A Beach Trolley Route was implemented February 4th, 2017 serving the Beaches in the northern County. Seasonal Beach Access Route Marketing 2016 2017 Marketing for the Beach Trolley was conducted through Social Media, Website, Email Blast, Radio, Print. Collier Area Transit – Transit Development Minor Update 6-5 | P a g e Financial Plan This section of the TDP presents the financial plan consisting of the capital and operating costs and revenues associated with maintaining the existing system (status quo) and with implementation of the 10-year Needs Plan. The financial plan is a planning tool utilized to quantify cost of service and related capital enhancements, but does not represent a commitment of funding or a requirement to provide any identified service/project in the year shown. There have been no commitments from local, state, federal, or other sources to increase transit funding levels over the proposed amounts identified in the Collier County Fiscal Year (FY) 2015 Adopted Budget. Based on currently identified funding, existing service levels and capital improvements are planned through the first nine years of this TDP, with needs-based improvements being added to the tenth year, with exception of regularly occurring planning and marketing activities, a mobility management position, and the introduction of a pilot seasonal beach access route. All improvements included in the tenth year related to addressing the transit needs will require new revenue sources, along with additional revenue sources for the mobility management position and the seasonal beach access route pilot. Numerous assumptions were made to project public transportation costs and revenues for this TDP planning timeframe of FY 2016 through FY 2025. The assumptions made for operating and capital costs and revenues are based on a variety of factors, including NTD data, trend data, operating characteristics, planning documents, the FDOT Work Program FY 2016 - 2020, the Collier MPO Transportation Improvement Program (TIP) FY 2015 - 2019, staff correspondence, and the Collier County FY 2015 Adopted Budget. These assumptions are summarized below. Cost Assumptions • Costs are computed based on the federal fiscal year assuming CAT operating all but six days of service. The pilot route providing seasonal beach access was calculated with 80 days of service per year. • Based on the Consumer Price Index (CPI) data for the last 10 years, from 2005 to 2014, the average annual inflation rate is 2.3 percent. Therefore, an annual inflation rate of 2.3 percent is used for all operating cost projections. • Annual operating cost for fixed-route service is based on the revenue hours for each route multiplied by the revenue cost per hour. The cost per hour was determined using the FY 2013 National Transit Database cost per revenue hour of $84.62 for fixed-route and $63.09 for paratransit service escalated by 2.3 percent annually to a 2015 cost per revenue hour of $88.56 and $66.03, respectively. Each year service is in operation the inflation rate is applied to the costs of service. • Additional expenses included in the operating costs are planning level studies that CAT may undertake directly or in coordination with the Collier MPO and the addition of a mobility management staff position proposed to be funded with competitively secured Federal 5310 Collier Area Transit – Transit Development Minor Update 6-2 | P a g e Program funding. Marketing costs are also included for promoting the pilot seasonal beach access route. Some of the planning costs may be diverted within funding constraints and as necessary for marketing activities. • Capital costs are increased based on a 3 percent annual inflation rated based on recent Florida TDPs. • The number of replacement buses is determined based on FTA guidelines for vehicle retirement of twelve years or 500,000 miles for larger vehicles (fixed -route) and seven years or 110,000 miles for smaller vehicles (paratransit). Cost for fixed-route and paratransit vehicles is based on recent vehicle purchase data from CAT and consistent with other Florida transit agency vehicle costs. This plan utilizes an average unit cost of $429,000 for fixed-route replacement and expansion vehicles for local bus service and $72,700 for replacement and expansion of paratransit vehicles. The cost of the vehicle includes all technological upgrades and operating components such as bike racks, fareboxes, video cameras, Automatic Passenger Counters (APCs), and Automatic Vehicle Locators (AVLs). Also, a unit costs $30,000 has been assumed for support vehicles that provide supervisory and oversight transportation. The vehicle costs are in FY2015 dollars and are assumed to increase 3.0 percent annually. • Infrastructure costs for the pilot seasonal route have been estimated at $100,000 for initial infrastructure in 2016 and $25,000 plus annual inflation every other year through 2020 for additional improvements as the service becomes more popular. • The capital costs also include a unit costs of $35,000 in annual infrastructure improvements for bus passenger amenities (bike racks, shelters, signs and benches), ITS improvements periodically throughout the planning timeframe based on projects in the work program, two park-and-ride lot studies that are developed into capital projects at a unit costs of $396,000 based on recent TDPs and the 2012 FDOT Park-and-Ride Guide, $25,000 annually for ADA compliance related improvements, upgrades to the existing transfer points totaling approximately $229,000, and the addition of four new transfer points excluding land purchases in the tenth year to accommodate the proposed new services. These unit costs also were inflated by 3 percent annually. Revenue Assumptions • Revenues are based on varying sources including the FY 2015 Collier County Adopted Budget and the FDOT Adopted FY 2016 - 2020 Work Program and the Collier MPO FY 2015 - 2019 TIP. • Federal Section 5307 Urban Area Formula operating assistance is based on the Collier County FY 2015 Adopted Budget, with a constant amount through FY 2019. A 3.0 percent increase is assumed each year thereafter. Federal Section 5307 capital funding is assumed as the FY 2015 FTA apportionment minus the funding used for operations each year, to include 3.0 percent escalation. Collier Area Transit – Transit Development Minor Update 6-3 | P a g e • Federal Section 5310 Elderly and Enhanced Mobility of Seniors funding is assumed to cover the costs of the Mobility manager position, which will have to be submitted and selected for funding through a competitively bid grant process. Revenues are assumed to equal the position cost annually. • Federal Section 5311 Rural Area funding is based on the FDOT FY 2016 – 2020 Work Program, with 3.0 percent escalation added each year after FY 2020. • State Block grant revenues are based on the Collier MPO TIP through FY 2019 and escalated by 3.0 percent thereafter. The Collier MPO TIP was consistent with the revenue identified in the Collier County Adopted FY 2015 Budget. • State Transportation Disadvantaged Grant funding is based on the Collier County FY 2015 Adopted Budget and escalated by 3.0 percent beginning with FY 2015. • Service Development Grant funding is based on the Collier County FY 2015 Adopted Budget for Route 11. Funding is only available for three years and due to funds being included in the FY 2015 budget, revenue is only assumed for FYs 2016 and 2017. • County funding is the net remaining funds necessary to cover the expenses for operating costs with the exception of farebox revenues. Based on the Collier County FY 2015 Adopted Budget, County revenues are comprised of gas taxes, general fund, interest, Reserves, and other miscellaneous revenues. The County’s capital contribution is based on the Collier MPO TIP through FY 2019 and escalated by 3.0 percent each year thereafter. The County’s capital contributions may be met through the use of toll revenue credits, in-kind sources, or offset by additional state or federal participation that can be secured to support capital improvements. • Farebox revenues are based on maintaining the farebox recovery ratio of 21.04 percent for fixed route and 7.43 percent for paratransit consistent with the FY 2013 NTD percentages; therefore all years include farebox revenues that total 21.04 percent of local and 7.43 percent of paratransit service costs. Additional revenue sources will be required to balance the funding needs with the costs of the improvements. Actual revenue to fund the alternatives may be secured for these activities from any individual or combination of local, state, and federal sources, private contributions, or innovative financing techniques. When revenue is secured, staff can proceed with implementation of any listed service or improvement. Collier Area Transit – Transit Development Minor Update 6-4 | P a g e Table 6-1 shown below, is the unfunded transit priorities list as approved by the MPO Board on June 9, 2017 2017 Transit Priorities Priority Ranking Requested Funding / Project Estimates Location Description 1 $500,000 Collier County Enhance accessibility to bus stops to meet Americans with Disabilities Act (ADA) requirements. 2 $500,000* Collier County Construction of bus shelters & amenities (bike rack, bench, trash can, etc.) 3 $300,000**** Collier County Required Environmental & Design Phases for future construction of a Park and Ride Facility on US 41 at the Lee County line 4 $300,000**** Collier County Required Environmental & Design Phases for future construction of a Park and Ride Facility at the intersection of Collier Boulevard and Immokalee Road 5 $2,341,500*** Collier County Extended Service Hours on existing routes - 1 additional run - 7 days a week. 6 $2,220,000** Collier County Reduce headways to 45 minutes on routes 11 & 12 7 $1,110,000** Collier County Lee/Collier Connection 8 $2,220,000** Collier County Reduce headways to 45 minutes on routes 15 & 17 9 $1,702,692** Collier County Reduce headways to 30 minutes on route 13 10 $100,000 Collier County Existing Transfer Point Upgrade (Coastland Mall) * Collier PTNE recently redesigned of shelters to ensure that shelters provide more protection from the elements. ** Includes cost for 3 years estimated per route per year (Based on current operating hours). This cost does not include bus purchase. *** Includes cost for 3 years estimated at $780,500 per year. (Based on existing routes) **** Cost estimate does not include right-of-way acquisition or construction. Collier Area Transit – Transit Development Minor Update 6-5 | P a g e COSTS AND REVENUES SUMMARY Table 6-2 displays the status quo financial plan with service and funding continuing at existing levels with inflation and minor planning or capital improvements occurring. The status quo financial plan has a balanced operating budget, but results in a $2.2 million-dollar surplus for capital over the 10-year planning horizon. The surplus is not additional funding that CAT will have available, but results based on the programming of capital funding and scheduling of capital projects. It is important to note that in previous years maintaining the current level of service resulted in the need for use of Reserve funding from Collier County. Any future year deficits in funding that may result for the provision of existing service would need to be covered through Collier County Reserve funding, an increase in fares, service reductions, or new funding sources. Table 6-2 provides a balanced status quo operating budget based on the best financial data available to project future year costs and revenues. Table 6-3 identifies the needs-based financial plan incorporating in the tenth-year service improvements and major capital investments as identified in Section 9 of the 2015 Major TDP Update. The needs-based financial plan includes a deficit of $53.5 million dollars, comprised of $30.8 million of operating cost and $22.8 million of capital cost. New funding would be required to realize any service or improvement beyond maintaining the current level of service. Nevertheless, operating and capital costs for the Needs Plan have been prepared in the event that additional funding is identified. Collier Area Transit – Transit Development Minor Update 6-5 | P a g e Table 6-2 – Status Quo Financial Plan Collier Area Transit – Transit Development Minor Update 6-2 | P a g e Table 6-3 – Needs based Financial Plan Collier Area Transit – Transit Development Minor Update 7-1 | P a g e Farebox Recovery Report (In Compliance with Section 341.071, F.S.) ANNUAL FAREBOX RECOVERY RATIO REPORT – May 2017 COLLIER AREA TRANSIT NAPLES, FLORIDA Current Farebox Recovery Ratio The farebox recovery ratio (FRR) for Collier Area Transit (CAT), the public transportation provider for Collier County, was approximately 12 percent for federal fiscal year (FFY) 2017. It is important to note that the FFY 20167 National Transit Database (NTD) report is still being finalized; therefore, this data is subject to minor changes. During the period from FFY 2011 to FFY 2014, the average farebox recovery for fixed- route was approximately 20 percent, indicating that there is not a great deal of fluctuation in cost and fare revenue. Prior Year Fare Studies and Changes The last CAT fare increase for fixed-route service was implemented effective March 2009. As a result, the current full fare on the fixed-route system is $1.50 and the reduced fare is $0.75. Also effective March 2009, CAT introduced transfer fees of $0.75 for full fares and $0.35 for reduced fares. Resolution 2012-192 was adopted by the Board of County Commissioners on October 23, 2012, which modified the fixed-route fee schedule to include smart card fees and authorized discounted monthly passes for Collier County employees. Also, effective October 2012, the fares on the paratransit system were increased to $3.00 per one -way Americans with Disabilities (ADA) trip with TD fares varying from $1.00, $3.00, $4.00, $5.00, or $7.00 per one-way trip based on an income scale. Collier Area Transit – Transit Development Minor Update 7-2 | P a g e STRATEGIES THAT WILL AFFECT THE FAREBOX RECOVERY RATIO The 2016-2025 Transit Development Plan (TDP) Major Update identified strategies that will be used to maintain or increase the farebox recovery ratio, including the following: Monitor key performance measures for individual fixed-routes. • Ensure that transit serves major activity centers, potentially increasing the effectiveness of service. • Increase ridership through enhanced marketing and community relations activities. • Consider additional service to major attractors like the beach or parks to increase ridership and offset cost. • Provide local employers with incentives for transit use. • Minimize costs required to operate and administer transportation services. • Evaluation the fare structure and implement a fare increase by FY2017. Continue to evaluate the fare structure every three years. • Monitor opportunities to secure additional funding to improve frequencies on existing routes and attract new riders. • Add additional buses to improve frequencies and improve the customer experience and attract new riders. • Meet with hotels and other private entities to form public-private partnership and discuss potential incentives to increase transit use. • Conduct on-board surveys every three years to gather information on how to make services more convenient and useful to patrons. • Increase ridership by continuing to transition transportation disadvantaged passengers to the fixed-route system. EXECUTIVE SUMMARY Committee Action Item 6a Transit Metric Statistics Update Objective: Review weekly operating data to understand transit trends. Considerations: Weekly operational data is collected to maintain oversite of transit operations. Operational effectiveness can be gleaned from understanding the data presented. Recommendation: The PT AC will review the operational data for the last Quarter. Attachments: A.Quarterly Data Presentation Prepared by: � _� .. , Transit Manager Approved by: ��> 4fatthew Liveringhouse, Transit Manager Date:C1/;_;;f? Date:0;/ J /J? I I Quarterly Performance Report Passengers and Trips Performed Cancelled Trips and No Shows Cancelled Trips and No Show Percentage No Show, Late, and Unscheduled Index Late and Unscheduled Trips Productivity On Time Performance Driver Rule 14-90 Hour Violations Complaints, Incidents, and Accidents