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Agenda 04/24/2012 Item #11D4/24/2012 Item 11.D. EXECUTIVE SUMMARY Recommendation to approve the Collier Area Transit (CAT) Paratransit Fare Study and a Fare increase of $1 per one -way trip for the Transportation Disadvantaged (TD) and Americans with Disabilities Act (ADA) programs. OBJECTIVE: The Collier Area Paratransit (CAP) operation desires to sustain a current level of service; however, service revenue is, and has not been, sufficient to cover the increasing costs of operations. Staff recommends that the Board of County Commissioners accept the findings articulated in the Collier County Paratransit Fare Study and increase one -way fares by $1.00 for the Transportation Disadvantaged (TD) and the Americans with Disabilities Act (ADA) paratransit programs effective October 1, 2012. CONSIDERATIONS: As the Community Transportation Coordinator (CTC), the Collier County Board of County Commissioners (BCC) offers safe, accessible, and courteous paratransit transportation service known as Collier Area Paratransit (CAP) to eligible community members. Recent increases in ridership and operational costs, coupled with the decreasing availability of revenue, have lead to an overall program budget deficit. Paratransit ridership forecasts detail an increase in paratransit trips with total trips exceeding current and future fiscal operating budgets. The Local Coordinating Board (LCB) and the governing body of the transit operator (BCC) determine fare levels for the TD and ADA programs respectively. Increases to such fare structures can be adopted only after an appropriate equity study has been undertaken. Accordingly, last year, the Metropolitan Planning Organization (MPO), the Alternative Transportation Modes Department, and CAT cooperatively charged the MPO's general planning consultant, Tindale- Oliver & Associates, Inc., to analyze the CAP ridership, fare data, and service usage. This review was required to be completed in accordance with the Federal Transit Administration (FTA) Circular 4702.1A Title VI of the Civil Rights Act of 1964. As part of the CAP Fare Study, scenarios were devised and evaluated to determine the potential revenue that could be generated based on a fare change as well as assess whether fare changes would be equitable to ADA and TD customers in accord with federal regulations. This equity analysis for a potential fare change was a complicated task due to regulatory requirements. For example, FTA regulations prohibit an ADA customer fare from exceeding twice the fixed -route fare during peak hour service. Under the existing income -based fare structure a fare increase as low as $0.50 and up to $1.00 per one -way trip for ADA customers was reviewed. Additionally, the Study analyzed a fare increase from as low as $0.50 to as high as $3.00 per one -way trip for TD service populations. After analyzing the revenue generation, user demographics of the ADA and TD customers, trip volumes, and regulatory requirements, the Study results determined that to implement an increase on one customer population at a higher level than another for the same potential one - way trip would create disparities and inequalities. Therefore one Fare Study recommendation Packet Page -358- 4/24/2012 Item 11.D. result was that any potential fare increase would be implemented at the same level for ADA and TD customers. The study also analyzed a trip -based fare structure that would charge a lower fare for medical and employment trips and a higher fare for educational and recreational type trips. The analysis showed that such a fare structure did generate additional revenue over the current income -based fare structure; however, the potential for inequity was much greater on lower- income populations. A distance -based structure was also evaluated. The distance -based structure, on its methodology, initially seemed more equitable because persons wanting to travel a longer distance would pay a higher fare. As in other scenarios, the distance -based rate structure did generate more revenue than the existing income -based structure. But it was deemed to be inequitable because a majority of minority and low- income populations reside on the periphery of the County, thereby requiring these populations to travel longer distances for their trips to County's services that are located in the core metropolitan area of Naples. The trip -based fare structure and the distance -based fare structure were not recommended in the Fare Study. Based on public input, and an analysis of budget revenue projections, operational opportunities, and the equity impacts, the Fare Study recommendations include that: 1. CAT increases the existing CAP fare structure by $1.00 for the TD and ADA one -way fares; and, 2. CAT staff review the fixed -route and paratransit fare structure every two to three years to implement justifiable, smaller incremental increases when necessary to address increasing costs. The Fare Study was presented to the Local Coordinating Board (LCB) on March 21, 2012. The LCB endorsed the study with a recommendation that the BCC approve a $1.00 increase to the Transportation Disadvantage (TD) Program fare. The LCB was silent to a fare increase to the ADA fare structure. The MPO's Transportation Advisory Committee and Citizens Advisory Committee both adopted a motion to increase the ADA and TD fare by $1.00 at their respective March 26, 2012 meetings. The Fare Study was also taken to the MPO Board on April 13, 2012 for action and the Board approved the study and the recommendation to increase the TD and ADA fares by $1.00. FISCAL IMPACT: The fare increase is conservatively projected to provide approximately $63,761 in additional farebox revenue for the Transportation Disadvantage Fund 427, Project 31427, in a fiscal year. GROWTH MANAGEMENT IMPACT: There is no Growth Management impact associated with this Executive Summary. LEGAL CONSIDERATIONS: This item has been reviewed and approved by the County Attorney's Office, is legally sufficient for Board action and only requires a majority vote for approval —SRT. Packet Page -359- 4/24/2012 Item 11.D. RECOMMENDATION: That the Board of County Commissioners approve the recommendations of the Fare Equity Analysis and increase the TD and ADA fare by $1.00 per one -way passenger trip. PREPARED BY: Michelle Edwards Arnold, Alternative Transportation Modes Department Director ATTACHMENTS: 1) Collier Area Transit Paratransit Fare Study; 2) Collier Area Transit Paratransit Fare Analysis Presentation Packet Page -360- COLLIER COUNTY Board of County Commissioners Item Number: 11.D. 4/24/2012 Item 11.D. Item Summary: Recommendation to approve the Collier Area Transit (CAT) Paratransit Fare Study and a Fare increase of $1 per one -way trip for the Transportation Disadvantaged (TD) and Americans with Disabilities Act (ADA) programs (Michelle Arnold, Director, Alternative Transportation Modes /Growth Management Division). Meeting Date: 4/24/2012 Prepared By Name: SilleryTessie Title: Operations Coordinator,Altemative Transportation 3/28/2012 5:32:09 PM Submitted by Title: Director - Alt Transportation Modes,Alternative Tr Name: ArnoldMichelle 3/28/2012 5:32:10 PM Approved By Name: SotoCaroline Title: Management /Budget Analyst,Transportation Administr Date: 3/29/2012 9:20:35 AM Name: CarterGlama Title: Manager - Public Transit,Alternative Transportation Modes Date: 3/29/2012 11:30:15 AM Name: ArnoldMichelle Title: Director - Alt Transportation Modes,Altemative Tr Date: 3/30/2012 5:32:28 PM Name: BetancurNatali Title: Executive Secretary,Transportation Engineering & C Date: 4/2/2012 3:08:27 PM Packet Page -361- Name: TeachScott Title: Deputy County Attorney,County Attorney Date: 4/5/2012 8:19:21 AM Name: MarcellaJeanne Title: Executive Secretary,Transportation Planning Date: 4/9/2012 8:23:37 AM Name: OberrathKaren Title: Senior Accountant, Grants Date: 4/12/2012 2:42:45 PM Name: StanleyTherese Title: Management/Budget Analyst, Senior,Office of Management & Budget Date: 4/16/2012 9:20:09 AM Name: KlatzkowJeff Title: County Attorney Date: 4/17/2012 9:45:05 AM Name: OchsLeo Title: County Manager Date: 4/17/2012 11:13:38 AM Packet Page -362- 4/24/2012 Item 11.D. 4/24/2012 Item 11.D. Table of Contents Section1: Introduction ........................................................................................................................... ............................... 1 Background............................................................................................................................................ ............................... 2 ProjectObjectives ................................................................................................................................ ............................... 4 Section 2: Previous and Existing Fare Collection System ........................................................ ............................... 5 ExistingFare Structure ...................................................................................................................... ............................... 5 Section 3: Fare Policy and Structure Assessment ...................................................................... ............................... 7 RidershipTrend Analysis ................................................................................................................. ............................... 7 PeerAnalysis ......................................................................................................................................... .............................10 Section 4: Determination of Elasticity ............................................................................................ .............................12 Summary................................................................................................................................................. .............................12 Section5: Public Involvement ............................................................................................................ .............................13 PublicMeetings ................................................................................................................................ .............................13 AgencyInterviews .......................................................................................................................... .............................14 Section 6: Alternative Fare Structure Selection and Evaluation .......................................... .............................17 FareRevenue Gains .......................................................................................................................... ............................... 22 Section7: Equity Analysis .................................................................................................................... .............................23 Demographics....................................................................................................................................... .............................23 Methodology..................................................................................................................................... .............................26 Effects of the Proposed Fare Increase ......................................................................................... .............................27 Proposed Actions (Avoid, Minimize, Mitigate) ........................................................................ .............................29 Conclusion.............................................................................................................................................. .............................29 Section 8: Study Recommendations ................................................................................................ .............................31 FareChange Recommendation ...................................................................................................... .............................31 Additional Cost - Effectiveness Recommendations ................................................................. .............................31 Conclusion.............................................................................................................................................. .............................33 Appendix A: Independent Statistician Elasticity Estimations for CAT Ridership .......... .............................34 AppendixB: Public Workshop Notices ............................................................................................ .............................41 Appendix C: Public Workshop Transcripts .................................................................................... .............................42 List of Figures Figure1: CAT Ridership Trend ........................................................................................................... ............................... 7 Figure 2: Fixed -Route Revenue Trend ............................................................................................. ............................... 8 Figure 3: Paratransit Ridership Trend ............................................................................................. ............................... 9 Figure 4: Paratransit Revenue Trend ............................................................................................... .............................10 Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 i Paratransit Fare Study Packet Page -364- 4/24/2012 Item 11.D. List of Tables Table1: CAT Fare Structure History ................................................................................................. ............................... 5 Table2: CAT Fare Policy Peers ........................................................................................................... .............................11 Table 3: Peer Comparison of Fare Structures ............................................................................... .............................11 Table4: Elasticity Estimates ................................................................................................................ .............................12 Table 5: CAP System Ridership and Fare Revenue Projections ............................................ .............................18 Table 6: Farebox Revenue Based on Trip Type Fare Structure ............................................. .............................20 Table 7: Farebox Revenue Based on Distance -Based Fare Structure ................................. .............................21 Table 8: Collier County Low- Income and Minority Populations ........................................... .............................23 Table 9: Fixed -Route On -Board Survey Results ......................................................................... ............................... 26 Table 10: CAP Minority & Low - Income Ridership (Based on Inferences) ........................ .............................27 List of Maps Map 1: Study Area and Existing Bus Routes .................................................................................. ............................... 3 Map 2: Existing Bus Routes and Below Poverty Population ................................................... .............................24 Map 3: Existing Bus Routes and Minority Population ............................................................... .............................25 Tindale - Oliver & Associates, Inc. March 2012 ii Packet Page -365- Collier Area Transit Paratransit Fare Study 4/24/2012 Item 11.D. Section 1: Introduction Collier County, located in the southwest portion of the State of Florida, according to the 2010 U.S. Census has a population of approximately 321,520. The Collier County Alternative Transportation Modes Department administers Collier County's public transportation system, known as Collier Area Transit (CAT), and serves as the Community Transportation Coordinator (CTC) for Collier County. As the CTC, CAT is responsible for the coordination of transportation services throughout Collier County. The services provided by CAT include fixed -route transit service, the required Americans with Disabilities Act (ADA) service, Medicaid transportation service, and Transportation Disadvantaged (TD) services. CAT also partners with Lee County Transit (LeeTran) to provide an express route between the two counties. The funding for these transportation services is provided by a variety of sources, including the State Commission for the Transportation Disadvantaged (CTD), the Florida Department of Transportation (FDOT), Medicaid, the Federal Transit Administration (FTA), local funding, and directly generated revenues. Despite the various sources of revenue, the costs for public transportation services in Collier County has risen in recent years resulting in a shortfall between operating expenses and revenues. Due to the shortfall, CAT is exploring a fare increase on some of its services. Transit providers within service areas containing more than 200,000 residents are required under Title VI of the Civil Rights Act of 1964 to complete an equity analysis of any major service change or fare change. CAT conducted this fare equity analysis in compliance with FTA Circular 4702.1A. The analysis must be completed during the programming stages, regardless of the proposed fare increase or decrease amount. Requirements for major service changes differ based on the magnitude of changes and established thresholds. The objectives of FTA's Title VI Program, as set forth in FTA Circular 4702.1A, "Title VI Program Guidelines for Federal Transit Administration Recipients," are: • To ensure that FTA- assisted benefits and related services are made available and are equitably distributed without regard to race, color, or national origin; • To ensure that the level and quality of FTA- assisted transit services are sufficient to provide equal access and mobility for any person without regard to race, color, or national origin; • To ensure that opportunities to participate in the transit planning and decision - making process are provided to persons without regard to race, color, or national origin; • To ensure that decisions on the location of transit services and facilities are made without regard to race, color, or national origin; and • To ensure that corrective and remedial action is taken by all applicants and recipients of FTA assistance to prevent discriminatory treatment of any beneficiary based on race, color, or national origin. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 1 Paratransit Fare Study Packet Page -366- 4/24/2012 Item 11.D. CAT's fixed -route and express -route services are open to the general public, while customers utilizing any of the paratransit services (ADA, TD, and Medicaid) must be approved for service through an eligibility process. The existing CAT service area and routes are shown in Map 1. The paratransit trips are administered by CAT through the Collier Area Paratransit (CAP) program. Passengers must complete an application as part of the certification process and qualify as eligible under the ADA, Medicaid, and /or TD program to utilize paratransit services. The majority of CAP trips are provided for travel to medical appointments, nutrition sites, and employment. Since CAT began operating the CAP system in 2006, the one -way passenger fare has not increased. Over the past six years, CAT has increased the fixed -route fare twice; however, the paratransit fare has remained the same in an effort to maintain transportation costs for those persons on fixed incomes and who are most reliant on the public transportation system. While the paratransit fare has remained static at $2.00, overall system expenditures have significantly increased due to fuel costs and other operating expenditures outside of CAT's control. In addition, increases in the CAP ridership are also contributing to the rising program costs. As a result, the CAP expenses continue to increase, the available funding is exhausted earlier, and the County share continues to increase to cover the shortfall. While CAT is experiencing increases in operating costs, it must also struggle with local funding decreases, placing the system in a financial crisis. The County continues to experience budgetary challenges due to the global economic recession and the related impacts on Collier County's economy. The County has lost approximately $63 million in ad valorem taxes due to the taxable value reduction since FY 2008. According to the County's FY 2012 adopted budget, County staff will need to explore all available options to minimize service level changes in FY 2013 and beyond, including optimization of existing resources. CAT is consistently reviewing ways to improve service efficiencies and reduce overall operating costs to contend with these financial woes and optimize the system's operating characteristics. Most recently, CAT has increased its efforts to collect fares from CAP passengers who are not paying for their trips. According to CAT, a result of the improved effort is that current fare collection is up from 65 percent in previous years to approximately 80 percent during the current fiscal year. CAT cannot deny Medicaid trips to passengers who refuse to pay; therefore, there are no alternative options for CAT to increase collections with regard to Medicaid customers unwilling to pay the fare. CAT continues to review other opportunities to reduce overall operating costs and increase system revenues. These alternatives range from evaluation of a proposed fare increase on the CAP system, reducing operating expenses through additional multi - loading, and more aggressive education campaigns and policies and procedures to reduce fare evasion. Tindale- Oliver & Associates, Inc. March 2012 2 Packet Page -367- Collier Area Transit Paratransit Fare Study 4/24/2012 Item 11.D. M r- MJ n 0 0 0 � Ear ;u cn 0— CL 0 0 N a) (n U) 0 CD In IA (D U) Packet Page -368- 4/24/2012 Item 11.D. This study has been completed in an effort to examine potential alternatives for generating additional revenue to cover the operating budget shortfall and to meet the FTA Title VI requirement. CAT is experiencing an 8 to 10 percent increase in paratransit trips resulting in an anticipated FY 2013 shortfall of $164,000 to $250,000, depending on the actual increase in ridership for the complete fiscal year. To avoid any reductions in current transit services, CAT will have to generate additional revenue and create efficiencies within the existing system. In compliance with FTA Circular 4702.1A, minority and low- income populations were examined to determine whether any disproportionate impacts would occur based on the potential fare changes. In addition, if a disproportionate impact was identified, justification on how an alternate action would result in an even greater impact to these populations or actions to mitigate the potential impacts has been identified. Section 7 of this report includes the fare equity analysis that is required when considering the implementation of a fare change. The analysis was completed using the County's most recently available demographics and transit agency statistics. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 4 Paratransit Fare Study Packet Page -369- 4/24/2012 Item 11.D. Section 2: Previous and Existing Fare Collection System Table 1 presents the CAT fare structures since Collier County began operating the public transit system. Fare structure updates were instituted in 2006 and 2009 for fixed -route and express -route service. Table 1.: CAT Fare Structure History Category 2005 & Prior August 2006 ?, March 2009 Full Fixed -Route Fare $1.00 $1.25 $1.50 Reduced Fixed -Route Fare $0.50 $0.60 $0.75 Transfer Free Free $0.75 Reduced Transfer Free Free $0.35 Children Age 6 & Under Free Age 6 & Under Free Age 5 & Under Free All Day Pass $3.00 $4.00 $4.00 Reduced All Day Pass $1.50 $2.00 $2.00 Weekly Pass - - $15.00 Reduced Weekly Pass - - $7.50 Monthly Pass $30.00 $35.00 $35.00 Reduced Monthly Pass $15.00 $17.50 $17.50 Marco Express Single Fare $2.00 $2.50 $2.50 Reduced Marco Express Single Fare $1.00 $1.20 $1.20 Marco Express Monthly Pass $60.00 $70.00 $70.00 Reduced Marco Express Monthly Pass $30.00 $35.00 $35.00 ADA Fare $2.00 $2.00 $2.00 Medicaid Fare $1.00 fare or co- payment $1.00 fare or co- payment $1.00 fare or co- payment TD Fare - Under Poverty Level $0.00 $0.00 $0.00 TD Fare - 101% to 150% of Poverty Level $2.00 $2.00 $2.00 TD Fare - 151% to 225% of Poverty Level $3.00 $3.00 $3.00 TD Fare - 226% to 237% of Poverty Level $4.00 $4.00 $4.00 TD Fare - +337% of Poverty Level $6.00 $6.00 $6.00 Existing Fare Structure Fixed -route bus service is available to all residents and visitors for a base fare of $1.50 per one -way trip. CAT began charging for transfers on the fixed -route system at the same time that the last fare increase was implemented in 2009. Children age five and under may ride for free when accompanied by an adult. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 5 Paratransit Fare Study Packet Page -370- 4/24/2012 Item 11.D. Fares on the paratransit system have not been increased since CAT began operating the system in 2006. The one -way fare for ADA- eligible riders on CAP is $2.00. FTA regulations do not allow the ADA fare to be increased to more than twice the regular fixed -route fare. The TD fare is income - based, with riders below the poverty level riding CAP for free and ranging up to $6.00 for persons 337 percent above the poverty level. CAT may increase the TD fare to any level it deems appropriate, pending the completion of an equity analysis as required by FTA and approval of the Local Coordinating Board and the Collier County Board of County Commissioners. Medicaid riders pay a $1.00 fare. The Medicaid fare may not be increased any higher than the existing $1.00 fare as set by the State of Florida. All CAP patrons must be certified as eligible to use the system under one of the programs. Patrons may qualify under multiple CAP programs. Tindale- Oliver & Associates, Inc. March 2012 6 Packet Page -371- Collier Area Transit Paratransit Fare Study 4/24/2012 Item 11.D. Section 3: Fare Policy and Structure Assessment A ridership trend analysis was completed to review system ridership growth before and after the most recent fare increase. Since the paratransit fare has never been increased, the most recent 2009 fixed -route fare increase was used for evaluating the impacts of a fare increase on both the fixed -route and paratransit systems. Figure 1 provides the trend in total ridership for CAT between fiscal years 2008 through 2011. • The trend analysis of ridership growth before and after the March 2009 fare change indicates an increase in the ridership growth trend prior to the fare change and a decrease in the ridership growth trend following the fare change between March 2009 and September 2011. That trend is displayed in Figure 1 by the blue and red dotted lines. • Ridership decreased more than 1 percent following the March 2009 fare increase; however, ridership increased over the trend period from 89,827 riders in October 2007 to 92,051 riders in September 2011. 120,000 100,000 80.000 60,000 40,000 20,000 a � OAp A� OO ` bo 0 0� d)a� ` b � O b� O bO bO bOb p d bNQ,� NO� NOA NO, � � N O`o N N� NNJt` ^ �oA 4 N 01 P s J Op F eP� o� Q AD eo F 010 OpP" Q —� Prior to Fare Change —�— Following Fare Change — — — Trend Prior to Fare Change — — — Trend Following Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 7 Paratransit Fare Study Packet Page -372- 4/24/2012 Item 11.D. Figure 2 provides the trend in total revenue for CAT between fiscal years 2008 and 2011. , Figure 2; Fixed -Route Revenue Trend. $140,000 $120,000 ..._.. .... .__ ............ ... ................. ........ .......... ................... ................. ......._........._................_......._.... ....... ... . ................. ......_....... _....................... ..._. ........... .......... $100,000 $80,000 _ _ _ - — — - - -- t Prior to Fare _ Change t Following Fare $60,000 __.._. Change — — — Trend Prior to Fare Change $40,000 — Trend Following Fare Change $20,000 $0 o� 01 0`� o§' (Z§' o o p� e o°' Ao o°' o°' o°' Nso o No No No No �'N NN NN NN a��Cr �oco� (Y C; -,'or "' g' q o' -�C�.o cJ�oA a'��C�'o ��c�� 00 F PQ� Q- 00 F PQS Q OO Q 4S Q 00 F "AS Q • Fare revenue increased following the fare increase in March 2009, an increase of over 2 percent. • Over the trend period, revenue increased by more than 13 percent. The blue dotted line shows the trend prior to the fare change and the red dotted line shows the trend following the fare change. Figure 3 shows the trend in total ridership for CAP between fiscal years 2008 and 2011. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 8 Paratransit Fare Study Packet Page -373- v 4/24/2012 Item 11.D. Figure 3: Paratransit Ridership Trend 12,000 10,000 8,000 ......... ............... - ....... c r �— Prior to Fare M CD Change c. 6,000 .._ ... ........ ......................................... ................ .. .....:......................... —... Following Fare Change — — — Trend Prior to 4,000 Fare Change -- -Trend Following 2,000 __ Fare Change 0 NN NN NN • Since CAT has not implemented a fare increase since it began operating the paratransit system in Collier County, the ridership trend uses the fixed -route fare change as the comparison point. The blue dotted line shows the trend prior to the fixed -route fare change and the red dotted line shows the trend following the fare change. The CAP system was not affected by the fixed -route increase. Ridership has continued to increase over the trend period by approximately 10 percent. Figure 4 displays the trend in total revenue for the CAP system between fiscal years 2009 and 2011. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 9 Paratransit Fare Study Packet Page -374- $16,000 $14,000 $12,000 $10,000 $8,000 $6,000 $4,000 $2,000 $0 'ZP "<e'0 �� )JO PJO, 0 'e 0 '(e'0 PQ� )JO PJ0 0 peg '(<0 QQ� 'SY V JA EMMMUM _—v- 4/24/2012 Item 11.D. t Prior to Fare Change --•-- Following Fare Change — — — Trend Prior to Fare Change — — — Trend Following Fare Change • Fare revenue has increased by more than 32 percent over the trend period from October 2008 to August 2011. While the fare was not increased on the paratransit system, the revenue has increased by approximately 50 percent since March 2009. This increase in revenue correlates to the increase in ridership. Peer Analysis A comparative analysis of similar transit systems to CAT was performed to assist in determining the appropriateness of specific fare policies and fare structures. A peer review is a common tool utilized by transit agencies to compare and evaluate transit systems operating within a similar operating environment or that might share other similar system characteristics. For the CAT fare policy peer review, peer systems were selected based on the following. • Peer transit systems from the CAT Transit Development Plan and Transportation Disadvantaged Service Plan • CAT staff input Table 2 presents the CAT peers systems. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 10 Paratransit Fare Study Packet Page -375- 10 lD <D \ 0?- \\ S ; \ ;f�..... p ........................_..._................\................._......_........_......_ ....................._...._.... \ \ 4/24/2012 Item 11.D. t Prior to Fare Change --•-- Following Fare Change — — — Trend Prior to Fare Change — — — Trend Following Fare Change • Fare revenue has increased by more than 32 percent over the trend period from October 2008 to August 2011. While the fare was not increased on the paratransit system, the revenue has increased by approximately 50 percent since March 2009. This increase in revenue correlates to the increase in ridership. Peer Analysis A comparative analysis of similar transit systems to CAT was performed to assist in determining the appropriateness of specific fare policies and fare structures. A peer review is a common tool utilized by transit agencies to compare and evaluate transit systems operating within a similar operating environment or that might share other similar system characteristics. For the CAT fare policy peer review, peer systems were selected based on the following. • Peer transit systems from the CAT Transit Development Plan and Transportation Disadvantaged Service Plan • CAT staff input Table 2 presents the CAT peers systems. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 10 Paratransit Fare Study Packet Page -375- 10 4/24/2012 Item 11.D. Peer Groups Location Escambia County Area Transit (ECAT) Pensacola, Florida Lakeland Area Mass Transit District LAMTD Lakeland, Florida Lee County Transit LeeTran Fort Myers, Florida Manatee County Area Transit MCAT Bradenton, Florida Okaloosa County Transit OCT Fort Walton Beach, Florida Pasco County Public Transportation PCPT Port Richey, Florida Sarasota County Area Transit SCTA Sarasota, Florida Space Coast Area Transit SCAT Cocoa, Florida Volusia County Transit Votran South Daytona, Florida Information on fare policy and fare structure was collected either directly from the transit agency's website or by contacting each agency's public information telephone line. Table 3 summarizes the fare structure, fares, and transfer policies for each of the peer transit agencies. Important to note is that most transit systems are charging ADA fares greater than the CAP fare of $2.00 per one -way trip. With ADA one -way trip costs ranging from $2.00 to $4.00, the peer group average is approximately $2.60. The CAP fare is 30 percent less than the peer group average fare. Table 3: Peer Comparison of Fare Structures Transit System Base Fare Daily Pass 7 -Day Pass Monthly Pass Transfer (Y /N) Transfer Fare ' ADA Fare TD Fare TD Bus Pass CAT $1.50 $4.00 $15.00 $35.00 Y $0.75 $2.00 Income N ECAT $1.75 $5.25 $14.50 $47.00 Y Free $3.50 Y LAMTD $1.50 - $12.00 $47.00 Y Free $2.00 Y LeeTran $1.25 $3.50 $12.50 $35.00 N - $2.50 MCAT $1.25 $3.00 $15.00 $30.00 Y $0.25 $2.00 N OCT $1.00 - - $26.00 Y $0.25 Varied $0.25 PCPT $1.50 $3.75 - $37.50 N - $4.00 $2.00 $1.00 SCTA $1.25 $4.00 $20.00 $50.00 N $2.50 $2.00 $2.00 (ADA) J$1.50 TD SCAT $1.25 - $35.00 Y Free $2.50 $1.25 N Votran $1.25 $3.00 $12.00 $40.00 N $2.50 Varies N '-The OCT ADA fare is calculated based on both trip length and income; therefore, the agency could not provide the cost per trip. 2. The CAT TD fare is income -based ranging from $0 to $6, with persons earning below the poverty level paying $0. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 11 Paratransit Fare Study Packet Page -376- 4/24/2012 Item 11.D. Section 4: Determination of Elasticity In order to estimate the impact of fare increases on ridership, a fare elasticity analysis was completed for the CAT system. The purpose of developing the elasticity was to estimate the impacts of fare increases on paratransit ridership; however, it was impossible to determine paratransit -only elasticity given the data available since no previous fare changes occurred. The data sample must include some type of price change; therefore, the approach taken was to estimate the fixed -route system's transit demand elasticity and infer the paratransit elasticity. Inferences could be made since the overall transit demand conducted for the fixed -route system was normal, meaning elasticity between -0.3 to -0.5. A major determinant of elasticity is the availability of substitutes to the fare change, including fare passes. For paratransit, there are even fewer substitutes than the fixed - route. The alternatives include cabs, driving, or rides with others and often many of those substitutes are not options for ADA and TD passengers. Therefore, to account for the lack of substitutes it is the professional opinion of the statistician for this analysis, Dr. Brad Kamp, professor of Economics at the University of South Florida, that the paratransit elasticity would be somewhere between 20 to 40 percent of the regular transit elasticity. Summary Appendix A includes a summary of the various analyses that were completed to estimate elasticity. Table 4 displays the elasticity estimates for both fixed -route and paratransit. It is recommended that CAT conduct a paratransit rider survey to gather data and better understand what determines the paratransit users' mode choice. The survey data may be used to complete a paratransit elasticity based on paratransit ridership rather than inferences from the fixed -route system. CAT is in the process of contracting for a comprehensive operations analysis for fixed -route and paratransit service that will include on -board surveys. It is recommended that CAT staff consider the following elasticities for use: a total ridership fixed - route elasticity of -0.37 and a total ridership elasticity of -0.12 for the paratransit system. The paratransit elasticity has been applied to some revenue projections made later in this document for the purpose of assessing the actual revenue that could be generated if the ADA and TD fares were increased. 'fable 4: Elasticity Fsti hates Data Utilized Elasticity Fixed- Route, All Riders Paratransit, All 'Riders Revenue Mile Data, Labor Force Statistics, Gasoline Prices, and Fare Data -0.37 -0.12 Tindale- Oliver & Associates, Inc. March 2012 12 Packet Page -377- Collier Area Transit Paratransit Fare Study 4/24/2012 Item 11.D. Section 5: Public Involvement A series of public outreach activities were conducted as part of the fare evaluation in order to obtain feedback from the general public. Two public meetings and four agency discussion groups were held to discuss the potential fare increase. With the exception of a couple participants who felt that any increase would be a hardship for their clients, the general consensus among the groups was for CAT to proceed with the lowest fare increase possible in lieu of reducing the existing service. Meeting participants shared many creative ideas in an effort to help CAT cover the budget shortfall and maintain existing service levels. More specifically, many participants commented that tasteful advertising on the buses should be further explored as a source for additional revenue. Each of the meetings is described in greater detail below. Public Meetings Two public meetings were conducted as part of the fare equity analysis. The meetings were noticed in the local newspaper in both Spanish and English languages and advertised on the buses, see Appendix B. In addition, bilingual representatives were present at both meetings to provide language assistance to Limited English Proficiency (LEP) attendees. A transcriptionist was also present at both meetings to formally document all discussion and public comment for an official record. Collier County Complex, Human Resources Training Room A public meeting was held on Wednesday, February 15, 2012, from 5:30 p.m. to 7:30 p.m. The meeting began with a formal presentation, including an overview of CAT and CAP services, system ridership trends, fare elasticity, peer review of fare structures, equity analysis, fare increase scenarios, and recommendations. Following the presentation, members of the public were given time to ask questions and make comments for the record. The following is a summary of the key comments made at the meeting. The meeting transcription in its entirety is included as Appendix C of this report. • A user of the transit system commented that the fare increase makes sense based on the price of gas and the cost of maintenance. She would rather have the fare increased by $1 than have the service reduced. • Reducing the number of days that certain trips, such as shopping, are provided would be very acceptable. • Being in a wheelchair, there is no other way to get somewhere other than paratransit. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 13 Paratransit Fare Study Packet Page -378- 4/24/2012 Item 11.D. Immokalee Library A public meeting was held on Thursday, February 16, 2012, from 5:00 p.m. to 7:00 p.m. The meeting began with a formal presentation, followed by a discussion period and opportunity for the general public to provide comments on the record. The following is a summary of the key comments made at the meeting. The meeting transcription in its entirety is included as Appendix B of this report. • It seems like the audience is captive; therefore, if the fare is raised they must pay the extra money. • Previous public meetings have been held on the topic of a CAP fare increase. More than 250 people attended a total of three meetings on this topic in 2011. Person after person commented that they would be more than happy to pay an additional fee if that is what it took to maintain the services. • Representatives have said that the fares have to be raised to increase revenue, but the fare cannot be raised on Medicaid users. • Golden Gate Estates is not a minority or low income community and it is the most rural area with no bus service. • With a $1 increase, the system will still need additional revenue to cover the projected shortfall. • Members of the public that attended previous public meetings regarding the fare increase should be asked to attend the County Commission meeting. • CAT should reach out to some of the agencies that have money to help finance the people going to their facilities or private charities that could fund the shortfall, if that is legal. Agemy Interviews A total of four meetings were held to obtain input from human services agency representatives and Metropolitan Planning Organization (MPO) committee members. Invitations were sent human services agencies, MPO committees, and participants from other transportation meetings affording them the opportunity to participate in any of the planned discussion group meetings as their schedules permitted. A total of 12 persons participated in the agency interviews /discussion groups. Those persons were representatives from Elder Affairs, Sunrise Community of Collier, Collier County, Care Club, the Local Coordinating Board (LCB), CAT, Foundation for the Developmentally Disabled, Naples Shelter, Network, and a paratransit contract provider during each of the meetings. Pathways Advisory Committee, Island Coast AIDS Below is a summary of the discussion that occurred Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 14 Paratransit Fare Study Packet Page -379- 4/24/2012 Item 11.D. Meeting 1 • Advertising on the buses would benefit CAT. • Social trips for the developmentally disabled may not be considered a priority, but those trips are critical. • Contractors have concerns that a TD bus pass would put them out of business. • If the fare increase is well explained, than the increase should be accepted. • The fare increase should be minimized as much as possible. • Approximately 95 percent of the developmentally disabled are considered low- income, on social security, and reliant on their parents for money. • Agencies should survey their users to determine more specific impacts of a fare increase on their clients. Meeting 2 • The rate should definitely be raised. • Mobility for the residents of Golden Gate Estates is a concern. • Immokalee residents go to doctors in Naples. • Shopping should be limited to three days per week. • CAT should consider limiting recreational trips to two days a month. • Increasing the fare from $3.00 to $10.00 per trip is a hardship. • System suspensions should be implemented for non - paying customers. • Often, five buses show up at the same time to pick up the passengers, but loading the buses takes time so it would be better to stagger the arrival of buses. • Agencies have researched purchasing vehicles, but concluded that they cannot sustain a program based on the costs of directly providing trips, the County size, and location of customers. • The service is wonderful, even if the fare goes up $1.00. Meeting 3 • Many TD passengers live in Golden Gate Estates because that is where they can afford. • Agency customers using Medicaid service would be jeopardized if the service were eliminated. • Certain types of trips should be limited to specific days; however, assigning allotments of trips per month would be preferred over restricting days. • Social trips should be prioritized last. • Service needs to be made available to the neediest people who have no means of becoming not needy. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 15 Paratransit Fare Study Packet Page -380- 4/24/2012 Item 11.D. • There is a need to reevaluate advertising on the buses. The County should sell bus wraps to one company for conformity. • Many agency meetings are Monday, Wednesday, and Friday so that the agencies can monitor their clients throughout the week. If other days are preferred for use of the CAP system, CAT should communicate the need to the agencies. • Later evening hours would allow for later support group meetings. • CAT should have fundraisers to generate additional revenue. • The preference would be to maintain the existing fare and make advertising available on the buses to cover the revenue shortfall. • The terminal is not user friendly. • Efforts are being taken by CAT to redesign the terminal and make it safer and more accessible for all. • Social justice issues exist between the funding levels for transit versus the subsidies for building new roads. Meeting 4 • CAT takes Children Medical Services clients to Miami, including the caretakers and family members all for $1.00. • There are almost no Medicaid providers in Collier County, which requires clients to travel outside of the County for medical needs. • Not renewing the Medicaid program is scary. • Disabled persons rely on recreational trips for social interaction. If not for those trips, they would not leave their homes. • Disabled clients have fixed- incomes and live off of little money. An additional dollar per one -way trip would be a hardship. • Greater enforcement of suspensions for persons unwilling to pay their fare should occur to ensure that all persons pay. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 16 Paratransit Fare Study Packet Page -381- 4/24/2012 Item 11.D. Section 6: Alternative Fare Structure Selection and Evaluation Three fare structure change scenarios were used to analyze the impacts of the potential fare adjustment alternatives. 1. Income -Based Fares - Existing fare policies remain the same with an equal increase across the entire fare structure with the exception of Medicaid. 2. Trip -Based Fares - The existing fare policies and structures would be modified to charge fares based on the type of trip using a prioritized listing of trip purposes. Trips for medical purposes would be given the highest priority and lowest fare, followed by employment and education. 3. Distance -Based Fares - The existing fare policies and structures would be modified to charge fares based on the length of the trip. Within the distance -based fare structure, trips with fewer miles would be charged the lowest fares. The proposed fare alternatives were analyzed in order to find the total revenue and ridership gain or loss for each scenario. Table 5 illustrates the existing ridership and projected revenue at a fare increase ranging from $0.50 to an increase of $3.00. In addition, Table 5 includes the projected ridership levels with the application of the fare increase and the corresponding revenue to be generated with the elasticity -based ridership projections. Based on the varying programs offered under the CAP services, the proposed increases were applied as follows. • No increase to Medicaid transportation under any scenario. • An increase starting at $0.50 for ADA service up to $1.00. At a $1.00 increase, the new CAP ADA fare would be $3.00 and amount to twice the regular fixed -route fare. In scenarios considering an increase above $1.00, the ADA fare is maintained at the $1.00 increase. • Increases to the TD fare ranging from $0.50 to a top -level increase of $3.00 per one -way trip. As shown in Table 5, the projected revenue at a $1.00 increase to the ADA and TD fare will generate an additional $81,473 at the existing ridership levels and an additional $79,701 in fare revenue when the elasticity is applied to the ridership at 100 percent collection. At the 80- percent collection rate the actual farebox revenue generated ranges from $65,178 to $63,761, at existing and elasticity- applied ridership levels, respectively. In addition, with the elasticity- applied ridership level there would be approximately a six percent decrease in ridership. This ridership decrease would reduce the CAP system costs by approximately $185,000 when using the fiscal year 2011 average paratransit trip costs of $29.22. The increased farebox collection plus the trip cost reduction would cover the current shortfall; however, if trip levels do not decrease by six percent, a shortfall will still exist, even at the increased fare level. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 17 Paratransit Fare Study Packet Page -382- 3:-3 N � O � N C' fD iy rA 0 e--r ti O n 9 •'U o fD� N "'S a CD Cn �CD O O 4/24/2012 Item 11.D. rpDrg (� D rp) rp) rp) rES) O O O Ul O O O Ul r! f�D (�D (�D (�9 g f�D f�D (�D (�D O• y y N y y N y CA cc co cfl cc c� � cfl cfl N N N N N N N N �• Qq N N N N N N N N NNNN NNNN � .�. 0 0 0 o NNNN .Y O Ul Cl V Co W W W W y M I-" O O w N N N N p. Ul O W V N N N N Ul Ul Ul Ul Ul Ul Ul Ul C y V V V V V V V V fD O1 CrN oll C% M an C% Cn a\ w y r7 b4 b4 b4 b4 b4 b4 {f} {f} G ID N N N N N N N N p rrt. fD Ul Ul Ul Ul Ul CJl , U l \ r7 S 1.0 %.0 'M O O O O O O C V V V V fp V V V V y ^ 'G �• b4 b4 b4 W 00 w z .P W \.O �• Ul Ul V Ol� D\ w Co O O n O 00 V V 4P Co .? z Ul �. .6q i0m,-bq ioc� n �' cN N N I--' I--A r C% N O Ul V w 1.0 Ul A Op Co 00 ` O V P 00 O V V . P C N Ul Ul h-+ N N V N N V 00 h V V Ul O G 6R b4 b4 16 bR b4 b4 b4 ►.r V N V w 00 w Co .? "! r�.• O Co Co to z Co cn N O Ul .P O CO Ul O CN N w V W CA CO N CO w zO .6s iolliA-109- iolliol� iA- iAx n .;hlOrnw UlOrnw 00 Ul N f1 p 'A1 Q1 V V.P Co W V W O k Packet Page -383- 4/24/2012 Item 11.D. Table 6 demonstrates the revenue generating capacity of the CAP system if a trip -based fare structure were implemented. This table utilizes ridership provided by CAP for the existing trips by category. Elasticity is not applied to the ridership, so the fare generation is higher than what actual fare generation would be if this structure were implemented. Based on the fares increasing for some individuals, they might choose to reduce some trip types. As stated previously, elasticity was not developed for this fare structure and, therefore, is not applied. The following is assumed in Table 6. • Medicaid trips are maintained in each scenario at the $1.00 fare. • Medicaid trips have been deducted from the total medical trips prior to applying the ADA and TD trip percentages to determine these trips levels. • ADA trips are assumed at 35 percent of all trip types based on the current ratio of ADA and TD trips in the CAP system. • TD trips are assumed at 65 percent of all trip types based on the current ratio of ADA and TD trips in the CAP system. • The base fare scenario assumes a $2.00 - per -trip fare generating $199,227 in total revenue for 113,422 trips. • The ADA fare is not increased beyond the $1.00 amount in any of the fare scenarios. • The TD fare is increased from between $0.50 to $7.00, which would make the highest TD fare under the last scenario $9.00 per one -way trip for the other personal category. While a trip -based fare structure would generate more revenue than an across - the -board fare increase, as discussed later in this document, this change to fare structure would create a more disproportionate impact to some low- income passengers. Table 7 identifies the farebox revenue based on a distance -based fare structure. The distance - based fare structure on its premise appears more equitable as those persons requiring longer trip distances; thereby, having a higher trip operating costs, would pay a greater fare. However, since the majority of Collier County's low- income and minority CAP system users live on the external portions of the County and further away from inner -city services, this option would also have a disparate impact on some system users. CAT provided the ADA and TD distance based trips between each mileage category from fiscal year 2011 trips. A fare increase was applied to all trips using the same assumptions as Table 6, with the exception of the reduction of Medicaid trips from the ADA and TD ridership as those numbers were not included in the trip by distance traveled information provided by CAT. The distance based fare structure generates less revenue than the trip type structure, but more than the across the board fare increase to the existing structure. Tindale- Oliver & Associates, Inc. March 2012 19 Packet Page -384- Collier Area Transit Paratransit Fare Study 3: -� w :z n i1. N � O � N N C. fD '-Y i Ln N O e�r (1) N N O V O a CD L� `C rr 4/24/2012 Item 11.D. -3 r. -A a y -j a -j -3 a y -3 a z -i O rp cc o m C7 C7 0 C7 Cl o cp a V p; O y rnr y y y rn y a oa¢ ri y ate., -� � a 's7 a c a a Y y R� o ° � GA vi fA 5 ari iR O V! V N A O - 1-+ M O o N A N N W W ° U7 .A y Ln CO O h O , W O :..O O , T W y O T �-' 07 W - S 10 CO V Co W + 6A 6A (A 6A �Sy A W O N fOY Fes+ N W d O ' w V w O� 67 O ' Ln W S17 O O7 N H+ CO D� NP N W H+ O� N n A Ui 10 CO 10 z V W Co O ^� 64 4A b9 b4 yD N f~9 O 61 O V N f�D O 6S' O 0� N A O L1 O N N K O CNn A W rD Ln W V Ln V .A V N Ln V Co W Ut N W Ul .d.. iA 414 ir4 sA z n w C vii I �A�M aw °o "mod o W N A W N (D N N fD O V Ul .: 10 .A w 41 00 .P O 64 44 Cy fH 'A '3 49 S n 9% o�r'o o °1 N m o C, N w o o - o rj CA A fD 0 W R O uj Ur N QQ A w .ice Co 10 V yr i» En SA n n g n Zo ~p V y o0 0 .Ci w e N c y CA ° SU CAA 0. N rn ti Ln N fD .A N A V .A •P W 10 CO W pr W N Ln 4s b4 6A 64 — 6A j" 4614 49 V1 .� vi N W V7 O N 'o r� O N N F+ OR N 'D W Otr W N U7 W C y O CO N V O O ,�, C!. 07 V O Cn -7 O V O� F+ W a, N CO O O �D O� N O 'D N CO C r fD N O Cr, N W T N CO v1 y. cn n 9 to 64 64 V! n,owmC nomme noyAe N.�Q noCm o R -ON .�. .i o nON `�.: p :DVNO 1+O.0 Cr cD. O Q fD M O ° o fD O - p\ x O O �n N- �A O� �l V V .P `n a `" o a `� o y `R g g o N fD.O A O 0 0 0 y ^'1 =D rA 7 �D ,� a C C as O ,A r* `D O fD " R lz : 0 V ' > us ° C7 ETA \C RO O re) rg Packet Page -385- 4/24/2012 Item 11.D. Trip Type 0-10 10-20 20-30 30+ Total l Ridership Farebox Revenue @ 100%, Collection Farebox Revenue at .�� 80% Collection N/A ADA 1 23,292 4,327 829 1,237 29,685 $ 59,370 TD 33,366 15,722 3,372 3,660 56,120 $ 112,240 Medicaid 27,617 $ 27,617 -159,382 Total 113,422 $ 199,277 N/A $0.50- Increase $1.00- Increase $2.00- Increase $3.00- Increase Total Revenue Amount of Revenue Increase @ 100% Collection Amount of Increase at 80% Collection Amount of Revenue Increase 80% . Collection ADA $ 58,230 $ 12,981 $ 2,487 $ 3,711 $ 77,409 TD $ 83,415 $ 47,166 $ 13,488 $ 18,300 $ 162,369 Medicaid $ 27,617 -�" -68,168 -�-213,916 -54,534 Total T -267,395 T $1.00- Increase $2.00. Increase $3.00- Increase $4.00- Increase Total > Revenue Amount of Revenue Increase @ 100% Collection >s Amount of Increase at 80% Collection Amount of Revenue Increase @ 80% Collection ADA $ 69,876 $ 12,981 $ 2,487 $ 3,711 $ 89,055 TD $ 100,098 $ 62,888 $ 16,860 $ 21,960 $ 201,806 Medicaid $ 27,617 Total 31-8,478 $ 119,251 $ 254,782 $ 95,401 $2.00- Increase $3.00- Increase $4.00- Increase> $5.00- Increase Total Revenue Amount of Revenue Increase @> lob% Collection Amount of Increase at 80% Collection Amount of Revenue Increase @ 80% Collection ADA $ 69,876 $ 12,981 $ 2,487 $ 3,711 $ 89,055 TD $ 133,464 $ 78,610 $ 20,232 $ 25,620 $ 257,926 Medicaid $ 27,617 Total 374,598 $ 306,430 $ 299,678 $ 140,297 Tindale-Oliver &Associates, Inc. Collier Area Transit March 2012 21 Paratransit Fare Study Packet Page -386- 4/24/2012 Item 11.D. The elasticity was developed based on the current fare structure model and, therefore, has not been applied to the variation in projecting revenue by trip and distance. It is more difficult to apply an elasticity not calculated for those purposes to the ridership because a trip could be a longer distance at a higher fare, but for a medical trip that a person will take no matter the fare (as long as the fare is not higher than market), where as a recreational trip at the higher fare may have a greater elasticity as the price increases. Tindale - Oliver & Associates, Inc. Collier Area Transit March 2012 22 Paratransit Fare Study Packet Page -387- 4/24/2012 Item 11.D. Section 7: Equity Analysis This section includes the FTA- required fare equity analysis that must be completed, in compliance with Title VI requirements, to evaluate all potential fare changes, regardless of amount. s M , 3. To assess the fare change impacts on low- income and minority populations within Collier County, data were collected from the 2006 -2010 American Community Survey (ACS), 5 -Year Estimates. Table 8: Collier County Low- Income and Minority Populations Source: 2006 -2010 American Community Survey 5 -Year Estimates. Since paratransit services are provided to the entire County and demographic data have not been collected on CAP customers, Geographic Information System (GIS) technology was used to review ACS data for minority and low- income Census tracts throughout the County. To be sure that the review assessed meaningfully greater population, an average of all minority and low- income Census tracts was first computed as the threshold. The assessment determined that 27 percent of the County's Census tracts are above the County average for persons below the poverty level and 24 percent of the Census tracts contain minority populations greater than the County average. Map 2 depicts all below poverty Census tracts greater than the County average of 12.2 percent. As shown in the map, the Census tracts with greater numbers of persons below the poverty level are located in the rural northern- and southern -most portions of the County, with several in the more dense urban area. These Census tracts all have full or partial fixed -route transit service in addition to ADA, TD, and Medicaid services. Map 3 depicts all minority Census tracts greater than the County average of 14.2 percent. Census tracts with the highest minority populations are located in the northern -most portion of the county and south of the urban area. These Census tracts all have full or partial fixed -route transit service in addition to ADA, TD, and Medicaid services. Tindale- Oliver & Associates, Inc. March 2012 23 Packet Page -388- Collier Area Transit Paratransit Fare Study Below Poverty % Below Poverty Minority % Minority County Level Population Level Population Population Collier County 38,196 12.2% 44,958 14.2% Source: 2006 -2010 American Community Survey 5 -Year Estimates. Since paratransit services are provided to the entire County and demographic data have not been collected on CAP customers, Geographic Information System (GIS) technology was used to review ACS data for minority and low- income Census tracts throughout the County. To be sure that the review assessed meaningfully greater population, an average of all minority and low- income Census tracts was first computed as the threshold. The assessment determined that 27 percent of the County's Census tracts are above the County average for persons below the poverty level and 24 percent of the Census tracts contain minority populations greater than the County average. Map 2 depicts all below poverty Census tracts greater than the County average of 12.2 percent. As shown in the map, the Census tracts with greater numbers of persons below the poverty level are located in the rural northern- and southern -most portions of the County, with several in the more dense urban area. These Census tracts all have full or partial fixed -route transit service in addition to ADA, TD, and Medicaid services. Map 3 depicts all minority Census tracts greater than the County average of 14.2 percent. Census tracts with the highest minority populations are located in the northern -most portion of the county and south of the urban area. These Census tracts all have full or partial fixed -route transit service in addition to ADA, TD, and Medicaid services. Tindale- Oliver & Associates, Inc. March 2012 23 Packet Page -388- Collier Area Transit Paratransit Fare Study 4/24/2012 Item 11.D. 03 x 8$m f III CO 0 Co La M a "n :3 0 U3 0 0 9 0 0 (D < ID CL 0- (A !R 0 =3 cn U) z M 0 r CD 0 M al w. P CD Packet Page -389- 4/24/2012 Item 11.D. I o °mi III � r to N 3. o O Zl N �' N O d fD• k O 0 M b -°o - al rt N .23 2 c S (D H 01 H < (D 7 0 r _ CD a '" Packet Page -390- d 4/24/2012 Item 11.D. The methodology for completing a demographic analysis of the CAP system used ACS data and survey responses from the CAT TDP on -board survey completed in 2010. Demographic data are not collected during the CAP program eligibility process and an on -board survey has not been completed on the CAP system. Due to the lack of customer demographic data, inferences had to be made based on the CAT survey responses and ACS estimates for the County. Table 9 presents the paratransit demographic composition based on responses from the CAT fixed - route on -board survey applied to the existing paratransit ridership, including Medicaid trips. The percentages for each of the categories are applied to the CAP ADA and TD ridership in Table 10 to estimate the number of low- income and minority passengers. Since the Medicaid fare is not being changed, the equity analysis does not consider these users. It is important to note that one qualifier for access to the TD program is income. Other qualifiers for access to the TD program include: age, lack of any other transportation access, and disability. Fares are charged based on percentages of the federal poverty level; therefore, the actual number of low- income users on the paratransit system due to the TD program may be slightly higher than the number of fixed -route users. The typical Collier County fixed -route user is also in the lower - income threshold. Because of the hour or more headways on the fixed -route services, those persons in the County that can afford private automobile transportation typically do not use the CAT system. Table 9: Fixed -Route tin -Board Survey Results Paratransit Trip -Based Demographics (Usage Inferred from Fixed-Route Usage Male 54,873 48% Female 58,549 52% Total 113,422 100% White 23,883 21% Black 15,123 13% Hispanic 69,068 61% Asian 1,936 2% Other 3,412 3% Total 113,422 100% Under $10,000 37,529 33% $10,000 to $19,999 25,925 23% $20,000 to $29,999 17,249 15% $30,000 to $39,999 8,049 7% $40,000 to $49,999 2,300 2% $50,000 or more 2,613 2% Do not work 19,757 17% Total 113,422 100% Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 26 Paratransit Fare Study Packet Page -391- 4/24/2012 Item 11.D. Table 10. CAI' Minority & Low - Income ridership (Based on Inferences) Paratransit Programs Annual Ridership % Minority Ridership % Low- Income Ridership Annual Minority Trips Low- Income Trips ADA Program 28,106 78.9% 56.0% 22,176 15,739 TD Program 56,120 78.9% 56.0% 44,279 1 31,427 *Percentages of ridership are based on inferences made from the fixed -route on -board survey results. From the demographic maps presented previously in this section, the determination can be made that Census tracts on the periphery of the County contain higher percentages of minority and low - income populations. These Census tracts are greater than the County average; therefore, it may also be the case that the paratransit system provides service to more minority persons in comparison to the fixed- route. Effects of the Proposed Fare Increase Each of the proposed scenarios presented in Section 6 were evaluated to determine the overall effects, particularly on the low- income and minority populations. Based on the demographic composition of CAP users inferred with fixed -route ridership data, the majority of passengers are minority and low- income. Those persons would be impacted by any proposed fare change, but not at a disproportionate level, as the majority of the system is minority and low- income and any proposed increase would be applied to all system users. The impacts that would occur as a result of implementation are summarized below under each of the proposed fare alternatives. Fare Change ($1.00 ADA & TD Income -Based Structure) • Persons below the poverty level currently pay the least of all system users. The existing fare structure would remain under this alternative; therefore, persons earning the lowest incomes would continue to pay the lowest fare to use the system. • The TD program is an income qualifying program; therefore, low- income populations would be impacted by the fare change. However, the proposed fare change is consistent across all fare levels and would not disproportionately impact one group more than another. In addition, the fare increase, while being a hardship to some users with lower incomes, would be less drastic than a reduction in service to those same users. • Based on the demographic composition of CAP users inferred from fixed -route ridership data, the majority of passengers are minority and low- income. Those persons would be impacted at a greater number by the proposed fare change, but not at a greater magnitude than other system users. • Increasing the fare based on the existing fare structure is not limited to any one geographic area; therefore, there will not be a disproportionate impact to any one specific Census tract. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 27 Paratransit Fare Study Packet Page -392- 4/24/2012 Item 11.D. An across - the -board increase to the base fare was reviewed for ADA and TD customers starting as low as $0.50 and up to a $1.00 for ADA customers and $3.00 for TD customers. After review of the impacts on ridership, the revenue generation, and the potential inequities of varying levels of fare increases between ADA and TD customers it was determined that at this time only a $1.00 across - the -board increase would be recommended. The revenue generation from a $0.50 increase, as discussed in Section 6 will not generate enough revenue to reduce the shortfall. Fare Change (Trip- Based) • Persons below the poverty level who currently pay $0 per one -way trip may be required to pay a significantly higher fare, depending on their trip purpose. The alternative could disproportionately impact low- income populations more so than other alternatives. • Data are not available to review paratransit users' income levels and minority status cross - tabulated with trip types. Therefore, this analysis cannot determine if minority or low - income persons have a need for one particular trip type. However, since a trip -based fare is proposed to charge lower fares for employment trips versus recreational and social, it is assumed that unemployed persons (lowest income bracket) would have a greater disproportionate impact as more of their trips could potentially fall in the higher trip -based fare categories, i.e., recreational, social, and other. • The trip -based fare alternative is not limited to any geographic area; therefore, there will not be a disproportionate impact to any one specific Census tract. • This alternative requires CAT to prioritize the trips by type. Depending on the customers' program qualifying conditions, trip types may have different levels of importance to different passengers. • The current fare structure for the TD program customers is based on income; therefore changing to a trip -based fare structure would have a disproportionate impact on low - income populations because these customers would no longer receive the benefit of paying for service based on what they could reasonably afford and would be required to pay a fare for every trip based on type. Fare Change (Distance- Based) • Based on the GIS analysis of Collier County's Census tracts, low- income and minority populations are residing on the periphery of the County. Trips for those persons would require the highest fares, resulting in a disproportionate impact • This alternative may encourage customers to choose services closer to their origin and may result in improved efficiency and cost - effectiveness. However, if customers are unable to locate services within the shorter distance fare category, they would be required to pay the Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 28 Paratransit Fare Study Packet Page -393- 4/24/2012 Item 11.D. higher fare. Most services are located within the urban core; therefore, it is likely that both the minority and low- income populations would incur the highest fare levels. • Persons who cannot locate affordable housing options near CAT fixed- routes or their service providers would be required to pay higher fares to travel longer distances. • Individuals qualified to use CAP under the TD program based on their income would be impacted by the fare change because they could go from no fare or lower fares under the current structure to higher fares under a distance -based structure. r FTA Circular 4702.1A states that a recipient can implement a major service reduction or fare increase that would have a disproportionately high and adverse effect provided that it is demonstrated that the action meets a substantial need that is in the public interest and that alternatives would have more severe adverse effects than the preferred alternative. In the previous section, each of the alternatives was reviewed to assess the impact on low- income and minority populations in Collier County. The alternative with the least impact and the potential to generate additional revenue to offset the possibility of future service reductions is the implementation of a uniform $1.00 fare increase for the entire paratransit fare structure, except for Medicaid trips. CAT has made every attempt since taking over the CAP system to maintain fares at the lowest levels and has sustained those levels for 11 years. Due to the current budgetary constraints and increasing ridership, the need for a fare increase is in the public interest and the other alternatives (reduce service levels, discontinue service, or modify fare structure by trip type or distance traveled) would have a more severe impact on paratransit users. In addition, CAT has taken steps to improve farebox recovery and increase efficiency. Even with the implementation of the fare increase, CAT will have to continue to make service efficiency improvements and review other options for decreasing the budget shortfall. Some of those changes may include the discontinuation of Medicaid service as recommended in the next section and /or the limitation of recreational trips. CAT will continue to evaluate implementing service suspensions for non - payment of fares for ADA and TD customers, and fee penalties for no shows in an effort to collect the maximum farebox and reduce the number of vehicles that are unnecessarily dispatched. Public outreach efforts indicated that the implementation of a fare increase rather than any future service elimination is preferred by the general public. The analysis demonstrates that alternatives other than an across - the -board $1.00 increase may disproportionately impact the low- income and minority populations using the CAP system. Therefore, the fare equity analysis concludes that implementation of the $1.00 across - the -board fare increase to TD and ADA customers should be the Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 29 Paratransit Fare Study Packet Page -394- 4/24/2012 Item 11.D. preferred alternative and is justified under the Title VI program in accordance with FTA Circular 4702.1A. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 30 Paratransit Fare Study Packet Page -395- 4/24/2012 item 11.D. Section 8: Study Recommendations 4 It is recommended at this time that CAT implement an increase to the existing CAP fare structure of $1.00 to the TD and ADA fare. It is also recommended that CAT review its fixed -route and CAP fare structure every two to three years and implement smaller incremental increases over time to keep pace with increasing costs. If costs have not increased over the reviewed time period, CAT will not need to increase fares; however, if costs do increase, the fare increase will have a less significant impact on users because it will be a smaller dollar value increase. Designated Recreation and Shopping Trip Days Based on the need to identify other creative efficiency system modifications, it is recommended that CAT consider limiting specific types of trips (i.e., recreational and shopping) to certain days of the week when the system has greater capacity to accommodate these trips. The greatest efficiency savings for the CAP system would be achieved through the limitation of out -of- county trips to specific days and locations versus trip -type limitations. Limiting out -of- county trips to specific days and locations will increase multi- loading ability, while still providing the same access to various locations. i.e., trips to Miami on Tuesdays, trips to Orlando on Thursdays. Medicaid Contract Discontinuation In consideration of the significant financial burdens placed on the paratransit system by providing Medicaid transportation services, it is recommended that CAT discontinue the Medicaid contract for the provision of Medicaid transportation services. Prior to federal fiscal year (FFY) 2008, Medicaid transportation did not require a significant level of County subsidy to provide the service. In FFY 2008, Medicaid legislation in the State of Florida underwent revision, which left many transit systems with a tremendous financial burden related to Medicaid transportation. At that time, many Florida transit providers opted out of providing Medicaid transportation and have not taken those services back under their paratransit programs. Transit systems that opted out of Medicaid include many of similar size to CAT, including Votran and Sarasota County Area Transit (SCAT). Collier County has maintained operation of Medicaid transportation and, in 2008, provided a subsidy increase of over 2,000 percent. This subsidy has continued to grow through FFY 2010 and experienced a slight decline in FFY 2011. At the same time, the State Medicaid reimbursement had an average decline, changing the State Medicaid reimbursement from covering 98 percent of transportation costs in FFY 2007 to 42 percent in FFY 2011. In addition, the farebox recovery from Medicaid passengers during FFY 2007 through FFY 2011 also declined. Due to the State prohibiting Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 31 Paratransit Fare Study Packet Page -396- 4/24/2012 Item 11.D. denial of trips to Medicaid passengers and maintaining control over the fare rate at $1.00, CAT has no mechanism to reduce or eliminate the shortfall. This will mean that the County will have to continue to subsidize Medicaid transportation at an unknown level for future services. If trips continue to increase and the State reimbursement and policies regarding fare collection are maintained, the County will have this uncertain financial burden. As part of the Fare Study effort, numerous public meetings were conducted to obtain feedback from agency representatives and users of the CAP system. During these meetings, it was repeatedly mentioned that there are almost zero providers within Collier County that continue to accept Medicaid as payment. The denial of Medicaid by physicians and medical establishments has resulted in the Medicaid clients seeking medical services outside of the County. This problem of locating providers is not unique to Collier County and many providers in neighboring counties are also denying Medicaid patients, resulting in trips to Orlando and Miami for Medicaid reimbursed medical services. The average Medicaid out -of- county trip cost is $129.00. Out -of- county miles related to Medicaid transportation increased from approximately 186,000 in FFY 2008 to 239,000 in FFY 2011. If the Medicaid system continues to experience a shortage of providers within Collier County, out -of- county trips may increase, which are more costly. However, there may also be a decline in ridership as individuals experiencing difficulty with finding a provider may choose not to seek medical care or services. Based on the analysis completed of the CAT system's operating statistics, the following bullets summarize the supporting facts for the recommendation to eliminate the operation and administration of Medicaid service under CAT. 1. The fully loaded FY 2012 Medicaid cost per one -way trip is projected at $39.62. The total projected cost of providing Medicaid trips in FY 2012 is $1,139,396. The Medicaid reimbursement and the related farebox revenue are projected at $579,797 and $8,358, respectively. Therefore, the County's projected contribution of $551,241 in local funds would be needed to cover the shortfall. It is important to note that CAT is estimating a more conservative increase based on the average trip costs versus the monthly program costs from the first four months of FY201Z which was used to project the numbers included in the Fare Study report. 2. The passenger fare for a Medicaid one -way trip is $1.00 regardless of distance or income. CAT cannot increase this fare and cannot deny transportation to any passenger unwilling to pay the $1.00 fare. 3. CAT is currently collecting approximately 80 percent of the fares that are due. This is partly a result of the Medicaid requirement that agencies cannot refuse to provide transportation to Medicaid passengers regardless of fare collection. Passengers refusing to pay the fare only add to the existing operating shortfall that is being covered through County funds. 4. Many transit agencies in the State of Florida have discontinued their Medicaid contracts and Medicaid has entered into contracts with private transportation operators. Medicaid is Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 32 Paratransit Fare Study Packet Page -397- 4/24/2012 Item 11.D. negotiating higher reimbursement rates with these private transportation operators, resulting in the private operators collecting more reimbursement from Medicaid in comparison to the public transit agencies. NVIN While the County has also experienced an increase in the TD trip subsidy from FFY 2008 through FFY 2010, with a slight decline in FFY 2011 of three percent, the County with LCB approval can adjust TD passenger fares, limit trips, prioritize trips, and implement a host of other alternatives to bring TD costs in line with revenues. In FFY 2007, the TD reimbursement from the CTD covered 60 percent of the program costs. The CTD contribution has decreased to 35 percent in FFY 2011. Therefore, CAT has the ability to modify service and rates to bring the County subsidy back in line with the available revenues. If CAT were to discontinue Medicaid trips, the State would have the responsibility of finding an alternate provider in the area; therefore, residents would still have transportation, but the County would not be able to regulate the quality of that transportation. The new provider would contract directly with Medicaid rather than Collier County as the Community Transportation Coordinator. Tindale- Oliver & Associates, Inc. March 2012 33 Packet Page -398- Collier Area Transit Paratransit Fare Study 4/24/2012 Item 11.D. Appendix A: Independent Statistician Elasticity Estimations for CAT Ridership Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 34 Paratransit Fare Study Packet Page -399- 4/24/2012 Item 11. D. I. Introduction While Collier desired an estimate of its paratransit elasticity, it is impossible to estimate the paratransit elasticity directly given the data that were provided. To estimate elasticity, there would need to be some type of price change during the data sample. Since the paratransit fares have not been changed since CAT's provision of the program, no such data exist to directly estimate paratransit elasticity. The studies reviewed, to determine an appropriate mechanism to actually estimate elasticity for the CAP system, would require the use of survey data. This might be an approach for Collier to take with future CAP elasticity estimates: have the paratransit riders complete a survey at the end of their trip. The data gathered from the survey could be utilized to estimate a direct CAP elasticity and may also be used to better understand what determines mode choice (paratransit, regular bus, cab, car, etc.) - this is really what the papers examined were more concerned with (see the list reviewed at the end of this summary). The elasticity estimates in these papers were a bonus result to the estimation of the CAP elasticity, providing additional data support The approach used to estimate Collier's transit demand elasticity - as completed for various other transit systems in Florida, such as LYNX and PSTA, was to determine the fixed -route elasticity and then use that to infer the paratransit elasticity. The main concern was that transit demand in Collier was assumed to be quite different than in other counties, making it more difficult when trying to determine a reasonable estimate for paratransit. Fortunately, this was not the case and the demand for public transit in Collier County appeared to be quite "normal," so that educated inference as to the effects of prices on paratransit could be calculated. To complete the elasticity for the CAP system, CAT's overall transit elasticity was developed. "Normal" transit demands tend to have an elasticity somewhere in the -0.3 to -0.5 range. The well - known Simpson -Curtin rule is that the elasticity is - 1/3. The American Public Transportation Association (APTA) completed an extensive study in 1991 that questioned the blind use of the Simpson- Curtin rule and provided some methodology suggestions, including the two methods that are used in this study. The main result from the APTA study is that demand elasticities, particularly for small agencies, can run higher than -1/3, with values between -0.4 and -0.5 being reasonable. The study estimated 52 transit elasticities. Cities over 1 million people had an average elasticity of -0.36; under a million averaged -0.43. II. Data Limitations Our data spanned from January 2008 to November 2011, providing 47 monthly observations. During this time period, there was one pricing change. In March 2009, full fare and reduced fare single rides were increased from $1.25 to $1.50 and $0.60 to $0.75, respectively. In addition, CAT started charging for transfers (754 for full, 354 for reduced). None of the other fares were changed at that time (or anytime during our data set). What we saw was a dramatic decrease in single rides and transfers, and a big increase in pass purchases (for example, CAT sold 690 full -day passes in Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 35 Paratransit Fare Study Packet Page -400- 4/24/2012 Item 11.D. March '08 and 2,654 in March '09). Total ridership had a drop, but not a significant one. To acquire a good estimate of the overall ridership elasticity, we would need an across -the -board change in the nominal fare (as in August '06); however similar data for this time period through November 2011 were not available. The single ride elasticity at the full and reduced rate was estimated. Since transfers were included up to March '09, I added to the fare the average transfer cost (number of transfers / single riders x transfer price). This elasticity is not really all that useful, it just gives an idea of how willing people are to substitute passes for single ride tickets. To estimate the total ridership elasticity, I used a measure of the average fare paid as my price. Average price is endogenous (i.e., riders have some control over it, so the people you are trying to measure affect one of the independent variables), so the estimate will be biased downwards. So, it is best to think of the elasticity presented as the bottom of the range - the actual elasticity would be slightly (0.02 - 0.1) higher. This endogeneity illustrates what economists call the substitution effect, where people substitute to goods whose relative prices have fallen. Should CAT raise all fares by the same percentage, there would be no substitution effect across ticket types, and demand would fall more - hence, a more elastic demand. III. Some Simple Background and Variable Definitions Typically, the demand for transit depends on the price, the level of service, some demographics of the region, the number of working days in the month, and prices of substitute transportation modes. In this project, I used revenue miles as the proxy for level of service, the labor force as the regional demographic, the price of gasoline as the price of substitute modes, and the real fare as the price of transit. Real fares were obtained by dividing the nominal fare by the Consumer Price Index (CPI) deflator. The CPI was normalized so that the base was January 2008. I was able to obtain both national and southern regional CPIs. I ran one of the models with the southern CPI and obtained the same result as with the national, so I have included only the national CPI models. The price of gasoline is commonly used for the price of substitute modes, so it was used here. Tampa Bay prices from the late 1990s on were similar to gas prices in Collier and were used in the calculations. These prices came from American Automobile Association (AAA) South. Tampa Bay and Collier gas prices move together making either location's prices substitutable. Workforce was used as a proxy for population, mainly because the monthly employment data are more accurate and readily available than monthly population data. Also, workforce and population are highly correlated. The employment figures came from the Local Area Unemployment Statistics (LAUS) data set. Data on revenue, ridership, and revenue miles were all provided by CAT. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 36 Paratransit Fare Study Packet Page -401- 4/24/2012 Item 11.D. Variable definitions The monthly data were run from January 2008 to November 2011, resulting in 47 observations. The following is a list of variable names and definitions. cpi Consumer price index (national, not seasonally adjusted), normalized so that October 2001 = 100 raff Real average full single ride fare. It was calculated as 1.25 /cpi until March 2009. Beginning in March '09, the fare was adjusted to reflect the price increase as well as charging for transfers. To adjust for the transfers, the ratio of transfers to single riders was determined, then this was multiplied by 754 and added to $1.50. This was then deflated by the CPI. The CPI was normalized so that the base was January 2008. rapf Real average reduced single ride fare. It was calculated as 0.6 /cpi until March 2009. Beginning in March '09, the fare was adjusted to reflect the price increase as well as charging for transfers. To adjust for the transfers, the ratio of transfers to single riders was calculated, then this was multiplied by 354 and added to $1.50. This was then deflated by the CPI. The CPI was normalized so that the base was January 2008. rff Average fare was calculated by dividing revenue by paying ridership. It was converted to real terms in the same manner as the other variables. revmile Revenue miles. Obtained from the CAT. wkforce Collier County labor force. Obtained from the LAUS disk. wdays Number of working days in the month. Holidays not considered working days were: New Year's Day, Martin Luther King Jr.'s birthday (January); President's Day (February); Memorial Day (May); Independence Day (July); Labor Day (September); Thanksgiving (November); and Christmas (December). If the non - Monday holidays fell on a weekend, no working days were lost. rgas Real price of regular unleaded in the Tampa Bay region. (From AAA) tride Total monthly paid ridership. Transfers are counted in this figure (even when transfers were free, as they had to pay a fare). Free riders are not. Obtained from CAT. ffride Full -fare single trip ridership. Obtained from CAT. pfride Reduced -fare single trip ridership. Obtained from CAT. Natural logarithms (i.e., base e) were taken for all variables.. These are denoted by placing an "I" at the beginning of the variable names listed above. E.g., Iwkforce = log(wkforce). Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 37 Paratransit Fare Study Packet Page -402- 4/24/2012 Item 11.D. First differences were also taken, both of the level and the logs of the series. Differenced data variable names start with the letter "d." So, for example, dffride = ffridet - ffridet.1, while dlffride = log(ffride)t - log(ffride)t., . IV. Model Estimates Initially, I worked on the total ridership series and used national CPI. The model was initially estimated in logs, but there were problems with the residuals. The residuals seemed to have an autoregressive component. This is pretty common when you work with time series. There are two ways to correct for this, estimate a transfer function with an AR component, or difference the data. I ran both models. A transfer function combines regular OLS with ARIMA time - series modeling. I ran one, assuming that the error terms followed an AR(1) process (i.e., xt = Rlxt -1 + rlt). The final model estimated after dropping the constant (you usually do not keep constants in a transfer function), insignificant variables (the gas prices were insignificant), and highly - correlated independent variables (such as wdays) was estimated in logs: ltridet = R1 lrfft + Rz Irevmilet + R3 lwkforcet + Et The final estimate of this model (t -stats are below the coefficient estimates) without including the error term AR(1) process: ltridet = - 0.2971rfft + 0.9301revmilet + 0.046 lwkforcet ( -2.99) (8.29) (0.46) adjusted Rz =.80, DW = 1.82 The residuals looked pretty good. This gives a ridership / price elasticity of - 0.297. This is somewhat smaller than the Simpson - Curtin result, but remember, this is biased downwards. I also ran the regression in differenced logs. dltridet = -0.319 dlrfft + 1.02 dlrevmilet + 1.59 dlwkforcet ( -3.74) (10.36) (3.43) adjusted Rz =.71, DW = 2.77 The residuals looked pretty good. This implies an elasticity of - 0.319. Not significantly different than the transfer function. I also estimated the demand as linear. This is a typical starting point, and for short series, you sometimes get a fairly accurate result. The estimated elasticity for this was -0.32. Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 38 Paratransit Fare Study Packet Page -403- 4/24/2012 Item 11.D. Given these results, I'm pretty confident that the total ridership for CAT's elasticity is somewhere between -0.33 and -0.4. The most accurate elasticity number between this range would be approximately -0.37. I also ran these regressions for the single full and partial fare. I ran them in logs. There was no problem with the residuals, so I didn't have to difference or run a transfer function. The wkforce variable was dropped from the reduced fare model, as most people on reduced fares are not in the labor force. While these specific calculations may not be of significant value to CAT, they served a purpose in verifying the end results. Both of these elasticities should be much bigger than the average fare, and the full fare should in theory be more elastic than the reduced fare. Obtaining this result increases my confidence in the full ridership estimates. Here are the results: lffridet = -30.66 - 1.351rafft - 0.101rgast + 0.931revmilet + 2.61 lwkforcet (- 23.69) ( -4.02) (6.21) (10.68) adjusted R2 = .97, DW = 2.73 The residuals looked pretty good. This gives an elasticity of -1.35 - pretty large. and 1pfridet = -5.89 - 0.821rapft - 0.12 lrgast + 1.291revmilet ( -8.78) ( -2.17) (3.72) adjusted R2 = .68, DW = 1.10 The residuals looked pretty good. This gives an elasticity of -0.82. As predicted, much bigger than total ridership, but less elastic than full fare. These agree with the theory mentioned above. V. Paratransit How can we adjust these to paratransit? I was able to locate three studies that actually give an estimated value for the price elasticity for paratransit service. Again, all three of these estimates were obtained from survey data - not actual price and ridership data. They run from a low of -0.04 (in Stern's paper) to -0.16 (in Franklin and Niemeier) and -0.21 (in Sutton). Stern made mention that Sutton's estimate will be biased upwards, as it is based on a very simple survey. I am inclined to agree that Franklin and Niemeier are close to the upper bound. A major determinant of elasticity is the availability of substitutes. When only the single ridership fare was increased, there were many good substitutes available (passes), so the demand was very elastic. When we looked at total ridership, we saw a much less elastic demand, about 1 /4th, because there are not as many good substitutes. For paratransit, there are even fewer substitutes. For door to door, it is just cabs, driving yourself, or rides with others. Since a substantial portion cannot drive, they only have cabs or rides with others. Cabs are quite expensive and most of these people are retired or on disability. It is my opinion that the paratransit elasticity would be somewhere between 20 percent to 40 percent of the regular transit elasticity. As our estimate is between -0.33 and -0.4, that would give a range on the low side of about -0.07 to a high of about -0.16 (Franklin Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 39 Paratransit Fare Study Packet Page -404- 4/24/2012 Item 11.D. and Niemeie's result). So if they add $1 to ADA fares, we would expect a drop of between 3.5 and 8 percent. Adding $1 to Medicaid should result in somewhere between a 7 and 16 percent drop. This is the best I can come up with given the lack of data. If they really want a good estimate with a high confidence level, they need to conduct some surveys. One side note: while looking over the paratransit ridership since FY 2008, I noticed that nearly the entire gain is attributed to ADA riders. This could be explained by the increase in disability claims during the recession. As many of these people can still drive, their demand might be a bit more elastic than that of the TD or Medicaid riders. This would come out in a survey, particularly when using the data to estimate mode choice. Here are the three papers I referenced: Stern, S. (1993). "A Disaggregate Discrete Choice Model of Transportation Demand by Elderly and Disabled People in Rural Virginia." Transportation Research -Part A: Policy and Practice, 27(A), 315- 327. Franklin, J, and Niemeier, D. (1998). "Discrete Choice Elasticities for Elderly and Disabled Travelers Between Fixed -Route Transit And Paratransit." Transportation Research Record, 1623, 31 -36. Sutton, J. (1990). "Travel Choice and the Mobility Handicapped: Some Preliminary Investigations Utilizing a Disaggregate Choice Model." Transportation Planning and Technology, 14, 229 -241. Tindale- Oliver & Associates, Inc. March 2012 40 Packet Page -405- Collier Area Transit Paratransit Fare Study 4/24/2012 Item 11.D. Appendix B: Public Workshop Notices Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 41 Paratransit Fare Study Packet Page -406- Op Naples Daily News Naples, FL 34110 4/24/2012 Item 11.D. Affidavit of Publication Naples Daily News -------------------------------- ------------------+------------------------ COLLIER AREA TRANSIT 8300 RADIO RD NAPLES FL 34104 -5428 REFERENCE: 058887 4500130411 59678370 NOTICE OF PUBLIC MEE NOTICE OF PUBLIC MEETING State of Florida CAT Counties of Collier and Lee Collie, Area. Transit (CAT) announces the toflowing public meetings to which all Before the undersigned authority, persona person` are invited. appeared Debbie Landreth, who on oath says DATFmMEnocAnoN Wednesday, February 15, 2012 Thursday, February 16, 2012 she serves as the Controller, of the Naple. 5:30p.rn_to7:30p.m. 5:00p.m.to7:00p.m. Collier County Government Complex Immokalee Library News, a daily newspaper published at Naple Human Resources Training Room 417 N. First Street 3303 Tamiami Trail East Immokalee, FL 34142 in Collier County, Florida: distributed in Naples; FL 34112 and Lee counties of Florida; that the TOPIC - POTENTIAL FARE INCREASE TOPIC - POTENTIAL FARE INCREASE attached copy of advertising was published Collier Area Transit (CAT) provides paratransk transportation services to the residents of Collier, County through the Collier Area Paratransit (CAP) system. CAT newspaper on dates listed. is evaluating the implementation of a fare increase on the CAP system. Please join us at one pt the.: two public... meetings noted above to discuss the proposed changes Af f iant further says that the said Naplef at which time public comments will be heard and considered, Come out and share your thoughts so we can better serve you. A formal presentation will be held at News is a newspaper published at Naples, it the beginning of each meeting followed by a question andpanswersession. Collier County, Florida, and that the said Members of the Board of County tommissioners maybe inattendance. newspaper has heretofore been continuously There will be a thirty (30) day comment period following the meetings. During this period, any comments can be made in writing to the attention of Patricia Whitton at Tinciale•Oliver & Associates, Inc., 1595 South Semoran Blvd.,: Suite 1540, Winter day and has been entered as second class m� park, Florida 32792 or pwhitton *tindaleoliver.com, matter at the post office i n Naples, in s a' In accordance with the Americans with Disabilities Act of 1990, persons needing a Collier County or a period of 1 special accommodation at this meeting because of a disabilty or physical' County, Florida, r im xairment should contact Glama Carter at Collier Area Transit, 2885 5. Horseshoe Drive, .. Naples, Florida 34104 or (239) 252 -8192, not later than 48 hours before the next preceding the first publication of thf meeting. attached copy of advertisement; and affiant No t4= further says that he has neither paid nor promised any person, firm or corporation any discount, rebate, commission or refund for the purpose of securing this advertisement for publication in the said newspaper. PUBLISHED ON: 02/12 AD SPACE: 58 LINE FILED ON: 02/13/12 -------------------------------------------------- +------------------ - - - - -- roml 4/24/2012 Item 11.D. Naples Daily News Naples, FL 34110 Affidavit of Publication Naples Daily News ------------------------------------ --------------+------------------------ COLLIER AREA TRANSIT 8300 RADIO RD NAPLES FL 34104 -5428 REFERENCE: 058887 4500130411 59678373 AVISO DE REUNION PBL o� =o "'Looms mA n, -m c can -'mm nn�n r- a State of Florida � � ��c= oao 2$ s woo ; �Z o '0 M n a-' 1, m Counties of Collier and Lee UNOm °° x03 3„ R��°;[� '- ' om� o ym Tm" -''' ow�o `°.. mS.a.:m yew nA 'oymmmop. _ cz Before the undersigned authority, personall• a= =.n n ?aa_ ��, oz A�_�� appeared Debbie Landreth, who on oath says Lh' 0 D � n � m 0. u ° - 9p she serves as the Controller ' of the Naples DiRz fl, w� -o ��n�N �•C °"U2 News, a daily newspaper published at Naples, N ; „, q- 0 -o; Nz mn3m° T,� .o ro no "�„ w �A�a�G Ono m 2a o n ° p., in Collier County, Florida: distributed in Co. NvG._.s�o a owdomn H and Lee counties of Florida; that the �; "z�= attached copy of advertising was published in ti "- _ �a3 ~ yn _ P_ newspaper on dates listed.�a= ° �p 03 m°S O 2 Affiant further says that the said Naples D ? ° "` ro �°N " ""ma '" = m {' mV . � V. News is a newspaper published at Naples, in s ? °a a ":�0.0 -I z - S c a ro vim°" v m =m mC °r. -' ^ Collier County Florida and that the said say -- dK3ti" eE Florida, oac "Kn3a.cm�, oZ Sm°ZOidm ". newspaper has heretofore been continuously � � a ,ro�;QaW ^. mo a�y� c a c me day and has been entered as second class mail w matter at the post office in Naples in said �G =m "_�'_� � aL = aN tim m' �MN Loa m„n Collier County, Florida, for a period of 1 y '�±� °aa��a; N A next preceding the first publication of the .".0 _°�� "°A attached copy of advertisement; and offiant m further says that he has neither paid nor promised any person, firm or corporation any discount, rebate, commission or refund for the purpose of securing this advertisement for publication in the said newspaper. PUBLISHED ON: 02/12 AD SPACE: 62 LINE FILED ON: 02/13/12 ------------------------------------ ��f-- - - - - -- - -- ---------------------- Signature of AffiantJ`� Sworn to and Subscribed before me this �' day of 20.. Personally known by me Packet Page -408- 4/24/2012 Item 11.D. Appendix C: Public Workshop Transcripts Tindale- Oliver & Associates, Inc. Collier Area Transit March 2012 44 Paratransit Fare Study Packet Page -409- 4/24/2012 Item 11. D. In The Matter Of: CAT Public Meeting 02115112 February 15, 2012 Naples Reporting, LLC Court Reporting, Redefined. Original File CAT Public Meeting 021512.txt Packet Page -410- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. PUBLIC MEETING FOR THE COLLIER AREA TRANSIT POTENTIAL FARE INCREASE DATE TAKEN: February 15, 2012 TIME: 5:52 p.m. to 6:33 p.m. PLACE: Collier County Human Resources 3303 Tamiami Trail East Naples, Florida 34112 REPORTER: TONY WRIGHT Naples Reporting, LLC www.napiesreporting.com Packet Page -411- 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 I N D E X 4/24/2012 Item 11.D. PAGE: PRESENTATION BY MS. BARNETT :. ..............................3 QUESTIONS FROM PUBLIC AND ADMINISTRATORS: ............... 17 Naples Reporting, LLC www.naplesreporting.com Packet Page -412- 2 1 FA 3 4 5 6 7 8 9 10 11 12 13 14 F *y 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 MS. BARNETT: Well, I'm sorry more people haven't shown up, but we want to go ahead and get started out of respect for your time. I'm LaChant Barnett with Tindale- Oliver and Associates, and we've been hired to do the fare analysis for CAT. Also, with Tindale- Oliver and Associates is Fabrizio Ponz (sic) and Patricia Witten . And here with CAT is Glama Carter. And with the MPO is Lorraine Lantz and Michelle is somewhere - she'll be back in here, Michelle Arnold, Director for Alternative Transportation Modes with Collier County. So, want to let you know that this is being recorded, so that we can have a transcription of all of the public comments. And in accordance to the Title VI Act, this meeting is open to the public, and CAT does not discriminate with regard to race, color, national origin, and so the meeting has been noticed. It is February 15th, 2012, and we're going to go ahead and start the meeting. Are there any questions up front? With this presentation we're going to cover CAT existing services, give you an overview of our objectives, what we've been hired to do. The existing CAT fare structure, as well as what we're proposing, and some fare trends that have occurred on both the fixed route and the ParaTransit system. In addition, we also developed a fare elasticity to show for every ten Naples Reporting, LLC www.napiesreporting.com Packet Page -413- 3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 percent that you increase the fares, what happens to the ridership, so that we could accurately project the revenue. And then, we have some revenue projections and a recommendation for what the fare should be, or the new With regard to CAT services, they have fixed route service. They are managed and operated by Collier County. There are ten fixed routes, and as far as the schedule, CAT color -codes their routes to make it easier for the public to understand. In addition, they have a new express service, which is a partnership between Collier County and Lee County. And they also provide the Collier County ParaTransit Service, which we'll refer to as CAP. Collier County is currently the CTC, so with that designation that means they handle Transportation Disadvantaged trips, as well as manage all transportation for Collier County. The County Commission is designated as the CTC, and the responsibility is placed on CAT to oversee the transportation in the area. With regard to the ParaTransit services. They were started in February of 2001. And there is an eligibility requirement for the service, so there is an application that is required, in order to utilize the service. They have three programs that they primarily want out of the Naples Reporting, LLC www.napiesreporting.com Packet Page -414- 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 service, although they do some senior trips, as well, is Medicaid, Transportation Disadvantaged and Americans with Disabilities Act. The Medicaid transportation is governed by the Florida Legislature, so CAT really does not have control over adjusting the fare, really the reimbursement rate. They are required to provide that service to medical trips, as long as they sign the agreement with Medicaid to provide those services. And they receive a reimbursement for that service. The Medicaid trips, the co -pay for that is $1, and CAT cannot refuse transportation, even if the individual does not pay the $1. It's required that they provide the service. In addition, the Americans with Disabilities Act, transportation is required within three quarter mile from any fixed route. And then, the Transportation Disadvantaged program is for persons that have, either a disability, they can't access the fixed route, because it's not available to them. They have no other transportation options, which in a lot of Collier County, as you can see from the maps that have the Collier County routes on there, there are a lot of areas of the county, where there just is not transportation available to individuals, which would qualify you for Transportation Disadvantaged services. Naples Reporting, LLC www.napiesreporting.com Packet Page -415- 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 Right now under the CAT program, they provide medical trips, social trips, recreational, educational, work trips, so really there are no limitations with the service right now. As part of this analysis, we are considering whether or not prioritization of services or limiting service for a specific day, like grocery shopping trips only on Tuesday when the service is a little less at capacity for the - for the transportation provider. We're considering that as an option that CAT may want to - want to actually implement, in order to try and regulate cost for the service. Our objectives, when we were hired, was one to look at the existing fare structure, and recommend a fare structure that they could go to. CAT looked at their revenues, their operating expenses and they recognized that based on the increase in trips, there was an anticipated short fall between 164,000 to 250,000. And that range is because the 164 is if they only provide the trips that they're currently providing. The 250,000 is if they continue to increase ridership. They've been experiencing between eight to ten percent increase in ridership, so if they have those additional trips, then the cost would go up, increasing the short fall. Previously when they've had a short fall, the County Commission has increased the subsidy. Naples Reporting, LLC www.naplesreporting.com Packet Page -416- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/15/12 4/24/2012 Item 11.D. 7 The Commission put in about 2.1 million just for the ParaTransit service, and there is no additional money available for them to continue to increase the subsidy. And so, that's why CAT is looking at how they can get additional revenue, and one of those options is to increase fares to the customer. So, we're looking at that. We're actually doing a revenue projection. We're measuring, both from an equity standpoint, what would this fare increase mean? So, we're looking at minority and low income populations, which is required by the Federal Transit Administration, under Title VI, to make sure there are no adverse impacts to those populations, that this increase will not create a greater disparity for any one race or any one income group. And then, we're projecting what the actual revenue would be, if they did the fare increase at different levels, so that they can review that. But, we are making a recommendation that they increase the fare to $1, which you'll see later in the presentation. This is just to give you an idea of what's happened with the CAT system. The fixed route fare has been increased twice to date, since they started the services. And so, you see the initial fare of $1, and now it's $1.50. The ParaTransit services have never had Naples Reporting, LLC www.napiesreporting.com Packet Page -417- a 1 2 3 4 5 6 7 8 9 10 11 12 13 EEl 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15112 a fare increase. So since 2001, it's been the same fare, even though costs continue to rise, because of additional IT support, gas prices, contracting, which they actually were able to get a better contract, so they are looking at avenues to save money and create efficiencies to lower costs. But there will still be a short fall. So for the ParaTransit system, the ADA fare is $2 currently. The Medicaid fare, as I said, which is regulated by the State is $1, and then the TD fare is income - based, so there is a tier. And under 10,000 and you're looking at not paying a co -pay, and then as you go up that tier. You go from $2 all the way up to $6, based on your income. And just to show you what's happened previously when CAT has implemented a fare increase, which is shown by the vertical line. When the fare increase was implemented in March of 2009, they did actually experience a drop in ridership. Now, ridership has never recovered to the pre -fare increase rate, but that was not just an increase to the base fare. At that point, they also had a charge for transfers and they implemented the weekly pass. So they have seen, which I'll show you a little bit later on, a transition in which type of fare people use, but the ridership does Naples Reporting, LLC www.naplesreporting.com Packet Page -418- 8 1 2 3 G1 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 typically decrease slightly after a fare change. So, we have to account for that when we're projecting the revenue. E However, the funny thing is, while the ridership in - decreases, because of the higher fare, the revenue typically increases, and that's really what we're looking to do with this fare increase is to generate additional revenue. So as you can see, the revenue was much lower, prior to the March 2009 fare change. So, from the $1.25 to the $1.50 and implementing the transfer fare and some additional passes, they had seen a spike in revenue. On the ParaTransit system, we still show the fixed route fare increase, when that happened, just to show that that fare increase really did not have an impact on the ParaTransit service. You still see pretty up and down ridership. It trends around - it started out around, a little bit over the 8000 mark, and now it's trending more around the 11,000 mark. And so, you are seeing an increase in ridership, even despite the fixed route. So, what we do on one part of the system doesn't necessarily affect the other part of the system, with regard to ridership. Because the ridership is increasing on the ParaTransit system, the revenue is also trending up. So, Naples Reporting, LLC www.napiesreporting.com Packet Page -419- FN 1 2 �l 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/15/12 4/24/2012 Item 11.D. 10 the revenue is increasing, consistent with the ridership; however, the costs are growing at a much greater rate than that revenue, and that's what's producing the short fall. Basically, what we've seen as far as the Para - ParaTransit system is the local funding and pretty much all of the funding sources are exhausted before all of the trips are provided. And so, that's why we do currently have that short fall, and as I mentioned earlier, the local government has been covering that subsidy, and they no longer have the funding to do that. The county has continually increased their support of the CAT system, because of these types of short falls. And now, they're looking for the passengers to actually contribute more to help offset that short fall. Operating expenses have increased, because of fuel. So while CAT is looking at as much as they can to create efficiencies and reduce cost, there are some things that are outside of their control, like fuel cost, healthcare cost that are causing the overall cost of the system to increase. In addition, as I mentioned in - when we showed the trend analysis, revenue is increasing with regard to the fare (inaudible), is the other support, local, Federal and State that's either stagnant or not keeping pace with the cost. And neither are the fares, Naples Reporting, LLC www.napiesreporting.com Packet Page -420- 1 2 3 4 5 6 7 8 9 10 11 12 *l 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/15/12 4/24/2012 Item 11.D. 11 even though they're increasing. With regard to the fixed route fare, when the March 2009 fare increase went into effect, what happened with the system was there was a 16 percent decrease in the cash fare. So, because the fare went up 25 cents and you now had to pay this transfer fare, more people transitioned from using the cash fare to the passes that are available, because it became more economical to purchase a pass than to pay the cash fare. Unfortunately, with the ParaTransit system, although the pass options are not available, so you do have that co- pay when you are using the ParaTransit system. Right now with the ParaTransit - oh, I went the wrong way. As I mentioned earlier, one of the things that we are calculating is the elasticity. And we calculated the elasticity for the fixed route system and for the ParaTransit system. So, for every ten percent you increase the fare on the fixed route system, then you see a - a corresponding four percent decrease with the ridership. On the ParaTransit system, the ridership decreases a little bit less than the four percent. It actually drops to one percent, so for every ten percent you increase the fare, the ridership goes down about one percent. The reason it's so much lower on the Naples Reporting, LLC www.napiesreporting.com Packet Page -421- v 1 2 3 4 671 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/15/12 4/24/2012 Item 11.D. 12 ParaTransit system is because they have less availability to other options. If you are on the fixed route system and the new fare goes in and you just can't afford to pay it, a lot of people on the fixed route system have the ability to walk or to bike, where those options aren't available to some of the people on the ParaTransit system. So, because they're more captive, when you increase fares, they pretty much have to continue utilizing the system. So, that's why the ridership decreases at a much lower level. As part of the fare analysis, we looked at the peer systems, both from the TDP and the TDSP, just to give us an average of what other systems that are similar to CAT are charging for their fixed route fares and for their ParaTransit fares. And I won't go through the entire list. You have that at your seat, but basically the systems are charging $1.25 up to $2.50 for their fixed route fare. And CAT is at $1.50, so they are on par with their peers. With regard to the ParaTransit system, the fares go from $2 all the way up to $4. So, the average fare on ParaTransit for CAT's peers is $2.75. So, that's one of the reasons why we are recommending that they do go to $1 increase. One, because right now to be on average, they would have to be at 2.75, and because they don't do Naples Reporting, LLC www.naplesreporting.com Packet Page -422- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 fare increases as often, it's likely that you won't get another increase for a couple years, which will put them behind their peers. So, we're recommending the $1 increase. As part of the fare analysis, as I mentioned earlier, the Federal Transit Administration requires an equity analysis, where we look at the impact of an increase on minority populations and on low income populations. Interestingly enough, in Collier County, when we looked at the minority populations, this one starts with income, but - when we looked at the minority populations, the cut -off is any census track that has 51 percent or more of the minority or low income populations. For Collier County, actually the minority areas, there were only two areas that actually have more than that 51 percent that we would have to address. So, we did a further analysis to say, Well what's the average minority populations within the county? And within the county, that average is about 14.1 percent, so the areas that you see on the map here actually have above that 14.1 percent. And so, we've identified those as the minority areas that we need to ensure are not adversely impacted by the fare increase. The same thing happened with the income. Collier Naples Reporting, LLC www.naplesreporting.com Packet Page -423- 13 ro 1 2 0 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 County happens to be one of the higher income counties in Florida, so your median income level is skewed higher than most places in Florida. So, you have very few areas that meet the criteria for having an adverse impact that had to be reviewed. So, we actually developed an income level for Collier County, so that we could look even closer at what tracks might actually be affected. And we'll use the American Community Survey data, in order to develop those poverty levels. As the arrows show earlier, with regard to the elasticity. The 1.2 percent is really what we're looking at, as far as impact. So, that's what we applied when we did the revenue projections, and we did revenue projections starting at if you were to have a 50 cents increase across the board. And we looked all the way to if you had a $3 increase across the board. And we are not recommending higher than a dollar. One, because we believe that would definitely have an adverse impact on users of the system and would be something that would totally shock them. And so, we are recommending that CAT look at more incremental increases that are either ties to inflation or 25 cents, you know, every two years, tied to the cost of the service, so that more frequently they would assess the service cost, and actually increase the fare Naples Reporting, LLC www.napiesreporting.com Packet Page -424- 14 1 Fa 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/15/12 4/24/2012 Item 11.D. 15 at smaller levels, so that people could tolerate it and budget for it better than having $1 increases, similar to what occurs on the fixed route side, where you go from $1.25 to $1.50 versus from $1 to $2. So, we are recommending that. Basically, this slide shows what happens with the - the revenue at different levels and different ridership projections. So, the static or no growth, shows what the revenue projections would be if ridership was maintained at the same level. And then, the current trend with elastic demand actually looks at if we do the increase and we apply the elasticity, that 1.2 percent decrease in ridership, what would happen to the revenue. So, it shows a decrease in ridership to more accurately project the revenue. And what was happening at the 50 cent scenario was the 198,000 in revenue. But currently CAT is collecting about 157,000. So really, even though you see 198,000 and you heard me say that the short fall is between 160 to 250, that doesn't cover the short fall. That only produces about 39,000 additional dollars. When we go to $1 scenario, which is shown on the bottom, then the revenue is between 238 and 237 between the 50 cent, or between the static and the no growth. And so, that still does not cover the entire short fall, Naples Reporting, LLC www.napiesreporting.com Packet Page -425- FU 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 but it gets them half way there. So, it covers about 50 percent of their short fall and is generating an additional $80,000. So, CAT is aware that additional steps have to be taken, even with this fare increase to cover the short fall. And so, we are looking at what some of those additional options will be, whether it's start looking at charging for trips, based on the type of trip, charge based on the distance of the trip, maybe limit some trips to specific days. Start prioritizing trips where medical trips would get priority over recreational trips, to try and bring cost in line with the revenue that they're actually going to collect. And we're having these public meetings to gather input to collect comments, and there is a 30 day comment period from this meeting, so you have until March 16th - March 16th to submit comments. And we do have comment cards here, but we actually wanted to get input from the public on how they feel about the proposal of $1 increase across the board, where ADA and TD Services. Again, we have no option for Medicaid services. It will be $1. 16 So, this is our recommended fare structure. CAT has done a lot of public involvement. They have reviewed this issue for quite some time now, trying to address Naples Reporting, LLC www.napiesreporting.com Packet Page -426- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 the short fall, to look for other options. They've done public involvement in - from the meetings that they've been to, the message has been, from the public, we need this service, so we're willing to pay an additional fare. So with that, we're going with $1 recommendation, based on our analysis. We are going to be delivering a draft report to CAT. There will be two additional opportunities for public input. This will be presented to the local coordinating board. I should say two more opportunities after the meetings tomorrow. We're having a meeting at nine to 11 and then one to three at the CAT Horseshoe Drive facility. And then, we'll be in Immokalee at the library taking public comments tomorrow night. 17 After that, the 30 day comment period is open until March 16th. And then, there will be a presentation to the local coordinating board, where the public is able to give comments. And then, to the County Council for approval, which the public can also give comments at those meetings. So with that, I'll open it up for any comments, questions. CAT REPRESENTATIVE: I have a question for clarification for benefit of - of the public, is - is the $1 recommended just for the TD program or also for Naples Reporting, LLC www.napiesreporting.com Packet Page -427- 0 1 ADA? 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 $1. 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 MS. BARNETT: For TD and for ADA. CAT REPRESENTATIVE: Because Medicaid is capped at MS. BARNETT: Yes, or we would recommend that that be increased as well. And we - we recognize that Medicaid is one of the areas that's actually burdening the system, because of the cost and the reimbursement from Medicaid, along with the fact that you can't refuse the trip. So even if they don't do the co -pay, you still have to provide the trip. Whereas with the ADA service and the TD service, you have the ability to try and go after the individuals to collect the co -pay, to assess penalties, to collect the co -pay. But you don't have those options with Medicaid. Any other questions or comments? 18 CAT REPRESENTATIVE: On the same subject, and - and I just want to clarify this. The ADA, the current pay - co -pay is $2. MS. BARNETT: Yes. CAT REPRESENTATIVE: So, it would go to $3? MS. BARNETT: It would go to $3 for ADA and then for individuals on the TD system, at this point we're looking at maintaining the income -based systems by tier. We are addressing if there were to be a transition to a Naples Reporting, LLC www.napiesreporting.com Packet Page -428- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 trip -based fare type or distance -based fare type, what that revenue would be, so that you have that information available to you to make the decision. But at this point, we're recommending the tier -based system stay in place, based on income. And so, if you don't pay anything right now, your fare would go to $1. Those paying $2 would now pay, under this proposal if it's approved, would pay $3, and so forth. So at the higher end, those paying $6 would then have to pay $7. The Medicaid would still be $1. CAT REPRESENTATIVE: Thank you. MS. BARNETT: Any other questions or comments? We also have, if anyone needs translation services, we have someone available to translate, so for whatever language. Well, we will be here until seven, so if you don't feel comfortable making comments on the record, you can ask us and - and your comment will not be on the record if you ask us individually. MEMBER OF THE PUBLIC: I can make a comment on the record, and I can (inaudible). I'm a user of - of the transit system. And I can totally understand the raise, because I've (inaudible). If you've listened to the news and hear about the gas - and other that you don't even think about maintaining the buses and stuff. It just makes sense, it - for everybody to have to - but, I Naples Reporting, LLC www.napiesreporting.com Packet Page -429- W 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 mean, it makes more sense to me if - it is more palatable to me to raise it $1 than to cut off the fact that, like, if we couldn't go to the grocery store or something like that. That would be terrible. But as far as the raises are concerned, I - I see no problem in that. I see no reason why everyone shouldn't go for that. MS. BARNETT: Thank you. CAT REPRESENTATIVE: How - how about what do you think about reducing the, you know, the number of days that we would provide shopping trips? MEMBER OF THE PUBLIC: That - that's one part with me, I could totally understand that. CAT REPRESENTATIVE: Okay. MEMBER OF THE PUBLIC: That - that would be very, very acceptable. CAT REPRESENTATIVE: Okay. MEMBER OF THE PUBLIC: It's not that I'm more easy going than you, I'm sorry, it's not that I'm more easy going than anybody else, it's just common sense tells you these things have to be done. CAT REPRESENTATIVE: I think I forgot what I was going to say. MEMBER OF THE PUBLIC: I know that trips cannot be refused to anyone, but what happens in a case like that? Naples Reporting, LLC www.napiesreporting.com Packet Page -430- 20 1 2 3 4 5 6 7 8 10 11 12 13 it's 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/15/12 4/24/2012 Item 11.D. 21 Where - what's the outcome if people - and I - and I know I've experienced, I've seen it. Where people don't have money everyday, everyday, everyday. What happens in a case like that, because I know that a number of years back when all this happened to me. I was done by a hospital day in and day out when I got home from the nursing home. And I got tired of it. And I just said to the last person who called me, I said, 90 percent of my bill has been paid by my insurance, my savings account was cleaned out. I said, Why don't you go after some of the people who haven't paid anything? And I said, I know it's not your fault, but, and the woman said, You know, you're right. She said, and then she just hung up. She - she couldn't say anything. What could she say? And you know, in a case like that, who's fault is it? It's not the fault of anyone - any of us who pay. The people who don't pay, and literally, some of them have something to pay. MS. BARNETT: Right. MEMBER OF THE PUBLIC: And they just don't, because they know it can't be refused to them. MS. BARNETT: And right now, CAT collects about 80 percent of what it should be collecting from the co -pay. With Medicaid, they can't refuse the trips, so there is Naples Reporting, LLC www.napiesreport!ng.com Packet Page -431- W1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 no option for CAT, with regard to the Medicaid customers that use the ParaTransit service. For the ADA and the TD customers, they do have options and CAT has actually started sending out letters to those customers, educating them on how them not paying impacts the overall system, as well as requesting that they pay the fare for the trips that they've taken. Some systems have implemented a penalty, where you have 30 days to pay any of the co -pays that you haven't paid for the trips that you've taken that month. And if you don't pay within the 30 days, then they suspend your service for 30 days. And so, that's one of the options that's available. CAT has not started suspending service for nonpayment, but they are sending out letters to try and encourage people to go ahead and pay that, because it does impact the revenue and their ability to provide service. 22 MEMBER OF THE PUBLIC: Now, when you say they can't refuse the Medicaid people, that - but that doesn't mean, like myself, if I get on and didn't have the money, they could refuse to take me, right? MS. BARNETT: Yes, are you a Medicaid trip? MEMBER OF THE PUBLIC: No. MS. BARNETT: They could refuse to take you, if you were under the ADA or the TD program. Naples Reporting, LLC www.naplesreporting.com Packet Page -432- 1 2 3 4 5 6 7 [l Fj 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 MEMBER OF THE PUBLIC: I don't mean to single MS. BARNETT: We - they actually have the ability to refuse to transport ADA and TD for nonpayment. From a customer service prospective, it really doesn't make sense. The vehicle has already been dispatched, so CAT is going to pay for that trip to their contractor. So in most cases, they provide the trip. And that's why some systems have looked at the notification. You won't - if you're not making the payments under ADA and TD, then you won't be able to take the service, and they let you know that. If you don't make payment by this date, you won't be able to take the service for 30 days, so they won't even schedule the trip. But if the contractor gets there to provide the service to you, Tech Trans, then it doesn't make sense for them to say for your $2 co -pay, they're - if you don't have it, they're not going to take you, because they're already paying, on average, the $29 for that trip. CAT REPRESENTATIVE: But at the end of the day, it all translates to if - if we don't collect the funds and - and some people decide not to pay, they translate to us - for us, having to make a decision on whether we deny trips or whether we are short on our funds. Naples Reporting, LLC www.napiesreport!ng.com Packet Page -433- 23 FS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/15/12 4/24/2012 Item 11.D. 24 MEMBER OF THE PUBLIC: Are there a lot of people that - in the system that don't - that refuse to pay? MS. BARNETT: About 20 percent. CAT REPRESENTATIVE: About 20 percent. Yeah, it's - it's gotten better with the year. It's gotten better with the years. About two years ago, we were having about a 30 percent over on riders that did not, but it's gotten better. It's now up to - to 80. But still, there's the 20 percent that - MEMBER OF THE PUBLIC: Yeah, two or three percent would be better. Two or three percent would be a lot better. CAT REPRESENTATIVE: Exactly. MS. BARNETT: And so when you're talking about revenue that they collect from fares of 150,000, you know, a ten percent, then there's 15, so at 20 percent, that's $30,000 out of the system. So, with the short fall of 164 just maintaining ridership, if you got 30 more dollars, because - 30 more thousand, because everybody paid, that short fall would decrease by quite a bit. So, they are trying to implement efforts to encourage people to pay. Medicaid - MEMBER OF THE PUBLIC: Have you gone through, too, any other areas of the country that have the same systems? Because they're - you know, they're all over Naples Reporting, LLC www.napiesreporting.com Packet Page -434- 1 Fa 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 the country. See what - how they implement payment and how they are doing things? MS. BARNETT: We actually looked at just the CAT peers here in Florida, but we had someone, even this morning at one of our meetings, say that in Houston, they do a similar process, where if you don't make the payments, they do suspend your service for a two -week time period. The - the problem, here in Florida, because the majority of that 20 percent is more than likely Medicaid, because they know they have the right to refuse payment, and so that is something that's mandated by the legislature. So, no one here has control over that. And that would be something that would have to be changed at the State level. And there are groups that go up to the State. There's a Transportation Disadvantaged day. It happened a week or so ago in Tallahassee, where they do make known, to the State, that Medicaid is a problem. Many transit agencies have now refused to provide Medicaid transportation, and private providers are providing Medicaid. Lee County, which is your neighbor, they do not provide Medicaid or TD. Good Wheels provides that service for Lee County. So, Lee Tran is only providing the fixed route and the complimentary three quarter mile Naples Reporting, LLC www.napiesreporting.com Packet Page -435- 25 1 2 3 4 5 6 VA El 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 ParaTran, ADA ParaTransit service. So, some places are refusing to provide Medicaid, because of the cost associated with it and the revenue that they're getting in. It's being heavily subsidized by the local governments and they can no longer afford to do that. MEMBER OF THE PUBLIC: This was something that was supposed to subsidized by the State and the National government. Local governments are subsidizing it instead. That's wonderful. MS. BARNETT: And now, with the economy the way it is, local governments just do not have the availability of funds that they used to have to subsidize services, like this and they're making decisions between, you know, whether they continue to fund police, (inaudible) education or you know, give additional subsidy over what they've budgeted to the transportation system. And that becomes very problematic. And so, now to maintain the services, we're trying to get additional revenue from the customers, which after 11 years, it's logical that there does need to be some type of fare increase to accommodate the additional cost. MEMBER OF THE PUBLIC: Well at one time, it was a lot higher, because I know it - I guess it was right after my husband passed away, I had to use - start using Naples Reporting, LLC www.napiesreporting.com Packet Page -436- 26 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 ParaTransit to go to the doctor and things like that. Even though I went - I didn't have the same disability that I do now. I wasn't driving, due to a different disability. I, you know, go to work and - and everything, but I wasn't driving. And if I had to go to a doctor's appointment downtown or something, it would run me $16, just to go to the doctor. And $16 to come back. And that's - that's - oh, yes it was. MS. BARNETT: That - that was not by CAT though. MEMBER OF THE PUBLIC: It was costing me - yes - not CAT. MS. BARNETT: No. MEMBER OF THE PUBLIC: CAT didn't have a contract back then. MS. BARNETT: Right. (inaudible) CAT REPRESENTATIVE: (inaudible) That wasn't CAT. MEMBER OF THE PUBLIC: It was Community Transportation. It was all the same thing, but it wasn't CAT just recently got the contract. But Community Transportation was originally the one who had the contract. But yes. MS. BARNETT: In 2001, CAT started providing the services, and so the fares have been what the $2 - MEMBER OF THE PUBLIC: Not 2001. CAT REPRESENTATIVE: I think so. Naples Reporting, LLC www.napiesreporting.com Packet Page -437- 27 ra 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 MEMBER OF THE PUBLIC: Not CAT, not for ParaTransit. No, not 2001. Not for ParaTransit. MS. BARNETT: Okay. MEMBER OF THE PUBLIC: No, it wasn't, because that's the year my husband passed away. ParaTran - CAT just started doing it recently. CAT REPRESENTATIVE: No. MEMBER OF THE PUBLIC: It was Community Transportation. CAT REPRESENTATIVE: No, actually it was CAT in 2000 - prior to 2001, it was a different vendor. It was - it was Community Transportation, there was, I think (inaudible) - MEMBER OF THE PUBLIC: (inaudible) Good Wheels. Good Wheels. Also, after Community Transportation. CAT REPRESENTATIVE: And then there was another - another vendor as well, but CAT, or Collier County, hired McDonald Transit in 2001 - MEMBER OF THE PUBLIC: As the management. CAT REPRESENTATIVE: - as the management of ParaTransit. And then, in 2005 or six, we consolidated fixed and ParaTransit together. MEMBER OF THE PUBLIC: Oh, but it's 2006; okay. That was - I knew it wasn't 2001. That was Community Transportation back then doing it. Naples Reporting, LLC www.napiesreporting.com Packet Page -438- 28 1 2 0 4 5 6 7 8 �t 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 MS. BARNETT: So, I mean, it - we did ask, this morning, whether people felt like it was a good value for the price they pay, whether they felt that the value would still be maintained, even with the $1 fare increase. And all the indication we got was yes. You can't get a cab for that amount and so, you know, people are willing to pay more, just to maintain the service. But we understand, you know, your concern about the people that aren't paying and trying to collect from them. 29 MEMBER OF THE PUBLIC: In - in my position, in a wheelchair, a - a - there is no other way to get somewhere, except with ParaTransit. MEMBER OF THE PUBLIC: Well, I use a walker, during the week, because I have enough trouble with a cane, so it's a - you can't get any place. You can't - CAT REPRESENTATIVE: I just want to say that the LC, the local coordinating (inaudible) has been looking at this issue for somewhere between nine and - nine months to a year, and they've had a lot of public meetings and a lot of input from citizens and users. And it's been, pretty much, the same. They understand the fare has to increase. The - the citizens, as well as the board understand that the fare has to increase, but they'd rather see it increase, whatever it has to do, Naples Reporting, LLC www.napiesreporting.com Packet Page -439- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 than - than go away all together. MEMBER OF THE PUBLIC: Definitely. CAT REPRESENTATIVE: And so, that is the sentiment of the board, as well as the - what they've been hearing, I mean, their - their input is based on what they've been hearing (inaudible) -- MEMBER OF THE PUBLIC: Or even to limit the trips to just medical and no groceries. CAT REPRESENTATIVE: Yes. Yes, they have also discussed limiting the types of trips and having, maybe not doing as - the recreation, but having the medical or having the - the necessities. CAT REPRESENTATIVE: And the sentiment is to keep those. 30 CAT REPRESENTATIVE: The sentiment, I'm sorry, if I said it incorrectly. The sentiment is to keep the medical and if they have to do the lower priority trip of the recreational. MS. BARNETT: And we did hear from some agencies that while some people see trips, like to the mall or to bowling allies as recreational, for people with developmental disabilities, those trips are educational to help them integrate into the community, to know how to interact with individuals. So, sometimes the perception of the trip is not the actuality for the trip Naples Reporting, LLC www.napiesreporting.com Packet Page -440- 1 2 0 5 6 7 8 9 10 11 12 E911 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 purpose. So, yes. So, we have to keep that in mind and with looking at, you know, staggering trip types or prioritizing trips, based on the type of trip. There is the potential to disenfranchise some people that are taking recreational trips for educational or medical purposes. One of the things with the distance -based trip, which some systems have in place already in the longer distance, as you pay more, because that trip costs more, is that the way your fixed route system is set up, a lot of individuals in some of the outlying areas doesn't have access to fixed route, and they are the minority populations and the low income. So, it would be more of an adverse impact for those individuals, which is problematic with implementing a distance -based type system. CAT would love to expand the fixed route service. They've done plans, recommending expansion of the fixed route service to try and give additional mobility to people to utilize a fixed route versus ParaTransit. Unfortunately, when you have short falls for the system, whether it's fixed route or ParaTransit, they still see it as a transit short fall, so there's no money coming in to do expansion of any of the services when you have a short fall. So hopefully, through the fare increase, Naples Reporting, LLC www.napiesreporting.com Packet Page -441- 31 1W M 4 3 4 5 6 ri [l 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 32 through their continued efforts to create efficiencies and maybe generate additional revenue, expansion will be a possibility in the future. Well, we'll be around the room if there are no other questions for the record. Feel free to come up, ask questions or raise your hand and we'll be happy to come to you and answer any of your questions. Thank you. (Concluded at 6:33 p.m.) Naples Reporting, LLC www.napiesreporting.com Packet Page -442- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 4/24/2012 Item 11.D. CAT Public Meeting 02/15/12 CERTIFICATION OF TRANSCRIPTIONIST I, JENNIFER NALEVANKO, Legal Transcriptionist, do hereby certify that I was authorized to and did transcribe the meeting in the foregoing matter; and that the transcript, pages 1 through 32, is a true record of the digital recording. I FURTHER CERTIFY that I am not a relative, employee, or attorney, or counsel of any of the parties, nor am I financially interested in the action. DATED this 29th day of February, 2012. Jennifer Nalevanko, Legal Transcriptionist Naples Reporting, LLC www.napiesreporting.com Packet Page -443- 33 F0 $1(19) 5:11,13;7:20,24;8: 10; 12:24;13:3;15:2,4,22; 16:19,22;17:6,25;18:4; 19:6,10;20:2;29:4 $1.25(3) 9:10;12:17;15:4 $1.50(4) 7:25;9:10;12:18;15:4 $16(2) 27:7,7 $2(8) 8:8,13;12:21;15:4; 18:19;19:7;23:17;27:23 $2.50(l) 12:17 $2.75(l) 12:22 $29(l) 23:19 $3(4) 14:16;18:21,22;19: 8 $30,000(l) 24:17 $4(l) 12:21 $6(2) 8:13;19:9 $7(l) 19:9 $80,000(l) 16:3 1 (1) 33:6 1.2(2) 14:11;15:12 10,000(l) 8:11 11 (2) 17:12;26:20 11,000(l) 9:19 14.1(2) 13:20,22 15(l) 24:16 150,000(l) 24:15 157,000(l) 15:18 15th (1) 3:17 16(l) 11:4 160(l) 15:19 164 (2) 6:18;24:18 164,000(l) 6:17 16th (3) 16:16,17;17:17 198,000(2) 15:17,18 2 2.1(1) 7:1 2.75(l) 12:25 20 (5) 24:3,4,9,16;25:10 2000(l) 28:11 2001 (8) 4:22;8:1;27:22,24; 28:2,11,18,24 2005(l) 28:21 2006(l) 28:23 2009 (3) 8:18;9:9;11:3 2012 (2) 3:17;33:16 237(l) 15:23 238(l) 15:23 25 (2) 11:5;14:23 250(l) 15:20 250,000(2) 6:17,19 29th (1) 33:16 30 (9) 16:15;17:16;22:9,11, 12;23:14;24:7,18,19 32(l) 33:6 39,000(l) 15:21 E 50 (4) 14:14;15:16,24;16:1 51 (2) 13:12,17 6:33 (1) 32:8 C 8 80 (2) 21:23;24:8 8000(l) 9:18 9 90 (1) 21:9 A ability (4) 12:5;18:12;22:16;23:3 able (4) 8:4;17:18;23:11,13 above (1) 13:21 acceptable (1) 20:16 access (2) 5:18;31:12 accommodate (1) 26:22 accordance (1) 3:13 account(2) 9:2;21:10 accurately (2) 4:2;15:14 across(3) 14:15,16;16:20 Act (3) 3:14;5:3,14 action (1) 33:11 actual (1) 7:16 actuality (1) 30:25 actually (20) 6:10;7:7;8:4,18;10 :14; 11:22;13:15,16,21;14:5, 7,25;15:11;16:13,18; 18:7;22:3;23:3;25:3; 28:10 ADA (12) 8:8;16:20;18:1,2,11, 18,22;22:2,25;23:4,11, 26:1 addition (4) 3:24;4:10;5:14;10:21 additional (17) 6:23;7:2,5;8:3;9:8,11; 15:21;16:3,4,7;17:4,8; 26:16,19,22;31:19;32:2 address (2) 13:17;16:25 addressing (1) 18:25 4/24/2012 Item 11.D. adjusting (1) 5:6 Administration (2) 7:11;13:6 adverse (4) 7:12;14:4,18;31:14 adversely (1) 13:23 affect (1) 9:22 affected (1) 14:7 afford (2) 12:4;26:5 Again (1) 16:21 agencies (2) 25:20;30:19 ago (2) 24:6;25:18 agreement (1) 5:8 ahead (3) 3:2,17;22:15 allies (1) 30:21 along (1) 18:9 Alternative (1) 3:9 although (2) 5:1;11:10 American (1) 14:8 Americans (2) 5:2,14 amount (1) 29:6 analysis (8) 3:5;6:4;10:22;12:11; 13:5,7,18;17:7 anticipated (1) 6:17 application (1) 4:23 applied (1) 14:12 apply (1) 15:12 appointment (1) 27:6 approval (1) 17:20 approved (1) 19:8 area (1) 4:20 areas (9) 5:22;13:15,16,20,23; 14:3;18:7;24:24;31:11 Arnold (1) 3:9 around (4) Naples Renorting, LLC Packet Page - 444- :ing.com February 15, 2012 9:17,18,19;32:4 arrows (1) 14:10 assess (2) 14:25;18:13 associated (1) 26:3 Associates (2) 3:4,6 attorney (1) 33:10 authorized (1) 33:4 availability (2) 12:2;26:12 available (9) 5:19,24; 7:3;11:8,11; 12:6;19:3,14;22:13 avenues (1) 8:5 average(6) 12:13,21,24;13:18,20; 23:19 aware (1) 16:4 away (3) 26:25;28:5;30:1 B back (5) 3:9;21:5;27:8,14; 28:25 BARNETT (24) 3:1,3;18:2,5,20,22; 19:12;20:8;21:20,23; 22:22,24;23:3;24:3,14; 25:3;26:11;27:9,12,15, 22;28:3;29:1;30:19 base (1) 8:21 based (8) 6:16;8:14;16:8,9;17:7; 19:5;30:5;31:3 Basically (3) 10:5;12:16;15:6 became (1) 11:8 becomes (1) 26:18 behind (1) 13:3 benefit (1) 17:24 better (7) 8:4;15:2;24:5,5,8,11, 12 bike (1) 12:5 bill (1) 21:9 bit (4) 8:24;9:18;11:22;24:21 (1) $1 - bit board (7) 14:15,16;16:20;17:10, 18;29:24;30:4 both (3) 3:23;7:8;12:12 bottom (1) 15:23 bowling (1) 30:21 bring (1) 16:12 budget (1) 15:2 budgeted (1) 26:17 burdening (1) 18:7 buses (1) 19:24 C cab (1) 29:6 calculated (1) 11:16 calculating (1) 11:15 called (1) 21:8 can (12) 3:12;5:21;7:4,18;9:8; 10:17;17:20;19:17,19, 20,21;26:5 cane (1) 29:15 CAP (1) 4:14 capacity (1) 6:8 capped (1) 18:3 captive (1) 12:7 cards (1) 16:18 Carter (1) 3:7 case (3) 20:25;21:4,16 cases (1) 23:8 cash (3) 11:5,7,9 CAT (67) 3:5,7,14,19,22;4:5,6,9, 20;5:5,11;6:1,9,14;7:4, 22;8:16;10:13,17;12:13, 18;14:21;15:17;16:4,23; 17:8,12,23;18:3,17,21; 19:11;20:9,14,17,22; 21:23;22:1,3,13;23:6,21; 24:4,13;25:3;27:9,11,13, 16,16,19,22,25;28:1,5,7, 10,10,16,17,20;29:17; 30:3,9,13,15;31:17 CAT's (1) 12:22 causing (1) 10:20 census(i) 13:12 cent (2) 15:16,24 cents (3) 11:5;14:14,23 CERTIFICATION (1) 33:1 certify (2) 33:4,9 change (2) 9:1,9 changed(1) 25:15 charge(2) 8:22;16:8 charging (3) 12:14,17;16:8 citizens (2) 29:21,23 clarification (1) 17:24 clarify (1) 18:18 cleaned (1) 21:10 closer (1) 14:7 co- (1) 11:11 collect (7) 16:13,15;18:13,14; 23:22;24:15;29:9 collecting (2) 15:17;21:24 collects (1) 21:23 Collier (13) 3:10;4:7,12,13,15,18; 5:20,22;13:9,15,25;14:6; 28:17 color (1) 3:15 color -codes (1) 4:9 comfortable (1) 19:16 coming (1) 31:23 comment (5) 16:15,17;17:16;19:17, 19 comments (10) 3:13;16:15,17;17:14, 19,20,22;18:16;19:12,16 Commission (3) 4:18;6:25;7:1 common (1) 20:20 Community (8) 14:8;27:17,19;28:8, 12,15,24;30:23 complimentary (1) 25:25 concern (1) 29:8 concerned (1) 20:5 Concluded (1) 32:8 considering (2) 6:5,9 consistent (1) 10:1 consolidated (1) 28:21 continually (1) 10:12 continue (5) 6:20;7:3;8:2;12:9; 26:15 continued (1) 32:1 contract (4) 8:4;27:13,19,21 contracting (1) 8:3 contractor (2) 23:7,15 contribute (1) 10:15 control (3) 5:5;10:19;25:13 coordinating (3) 17:10,18;29:18 co -pay (8) 5:11;8:12;18:10,13, 14,19;21:24;23:17 co -pays (1) 22:9 corresponding (1) 11:19 cost (13) 6:11,23;10:18,19,20, 20,25;14:23,25;16:12; 18:8;26:3,22 costing (1) 27:10 costs (4) 8:2,6;10:2;31:9 Council (1) 17:19 counsel (1) 33:10 counties (1) 14:1 country (2) 24:24;25:1 County (23) 4/24/2012 Item 11.D. 3:10;4:8,12,12,13,15, 18,18;5:21,22,23;6:25; 10:12;13:9,15,19,20; 14:1,6;17:19;25:22,24; 28:17 couple (1) 13:2 cover (4) 3:19;15:20,25;16:5 covering (1) 10:10 covers(1) 16:1 create (4) 7:14;8:5;10:17;32:1 criteria (1) 14:4 CTC (2) 4:15,19 current(2) 15:10;18:18 currently (5) 4:15;6:19;8:9;10:9; 15:17 customer (2) 7:6;23:5 customers (4) 22:1,3,4;26:20 cut (1) 20:2 cut -off (1) 13:12 0 data (1) 14:8 date (2) 7:23;23:13 DATED (1) 33:16 day (8) 6:6;16:15;17:16;21:6, 6;23:21;25:17;33:16 days (6) 16:10;20: 10;22:9,11, 12;23:14 decide (1) 23:23 decision (2) 19:3;23:24 decisions (1) 26:14 decrease (6) 9:1;11:4,19;15:12,14; 24:20 Nanles Reporting, LLC Packet Page - 445 - ing.com decreases (3) 9:5;11:21;12:10 definitely (2) 14:18;30:2 delivering (1) 17:7 demand (1) February 15, 2012 15:11 deny (1) 23:25 designated (1) 4:19 designation (1) 4:16 despite (1) 9:20 develop (1) 14:9 developed (2) 3:25;14:5 developmental (1) 30:22 didn't (1) 22:20 different (5) 7:18;15:7,7;27:3; 28:11 digital (1) 33:7 Director (1) 3:9 Disabilities (3) 5:3,14;30:22 disability (3) 5:18;27:2,4 Disadvantaged (5) 4:17;5:2,17,25;25:17 discriminate (1) 3:15 discussed (1) 30:10 disenfranchise (1) 31:4 disparity (1) 7:14 dispatched (1) 23:6 distance (2) 16:9;31:9 distance -based (3) 19:1;31:7,15 doctor (2) 27:1,7 doctor's (1) 27:6 dollar (1) 14:17 dollars (2) 15:21;24:19 done (5) 16:24;17:1;20:21; 21:5;31:18 down (2) 9:17;11:24 downtown (1) 27:6 draft (1) 17:8 Drive (1) 17:13 (2) board - Drive driving (2) 27:3,5 drop (1) 8:19 drops (1) 11:23 due (1) 27:3 during (1) 29:14 E earlier (4) 10:10;11:14;13:6; 14:10 easier (1) 4:9 easy (2) 20:18,19 economical (1) 11:8 economy (1) 26:11 educating (1) 22:5 education (1) 26:16 educational (3) 6:2;30:22;31:5 effect (1) 11:3 efficiencies (3) 8:6;10:18;32:1 efforts (2) 24:21;32:1 eight (1) 6:21 either (3) 5:17;10:24;14:22 elastic (1) 15:11 elasticity (5) 3:25;11:15,16;14:11; 15:12 eligibility (1) 4:22 else (1) 20:20 employee (1) 33:10 encourage(2) 22:15;24:22 end (2) 19:9;23:21 enough (2) 13:9;29:15 ensure(1) 13:23 entire (2) 12:15;15:25 equity (2) 7:8;13:7 even (14) 5:12;8:2;9:20;11:1; 14:6;15:18;16:5;18:10; 19:23;23:14;25:4;27:2; 29:4;30:7 everybody (2) 19:25;24:20 everyday (3) 21:3,3,3 everyone (1) 20:6 Exactly (1) 24:13 except(1) 29:13 exhausted (1) 10:7 existing (3) 3:20,21;6:13 expand (1) 31:17 expansion (3) 31:18,24;32:2 expenses (2) 6:15;10:16 experience (1) 8:19 experienced (1) 21:2 experiencing (1) 6:21 express (1) 4:11 F Fabrizio (1) 3:6 facility (1) 17:13 fact (2) 18:9;20:2 fall (17) 6:17,24,25;8:7;10:4,9, 15;15:19,20,25;16:2,6; 17:1 ;24:18,20;31:23,25 falls (2) 10:13;31:21 far (4) 4:8;10:5;14:12;20:4 fare (60) 3:5,22,23,25;4:4,5; 5:6;6:13,13;7:9,17,19, 22,24;8:1,1,8,9,10,16,17, 21,25;9:1,5,7,9,11,14,15; 10:23;11:2,3,5,5,6,7,9, 18,24;12:3,11,18,21; 13:1,5,24;14:25;16:5,23; 17:5;19:1,1,6;22:7; 26:21;29:4,23,24;31:25 fares (9) 4:1;7:6;10:25;12:8,14, 15,20;24:15;27:23 fault (3) 21:12,16,17 February (3) 3:17;4:22;33:16 Federal (3) 7:11;10:24;13:6 feel (3) 16:19;19:16;32:5 felt (2) 29:2,3 few (1) 14:3 financially (1) 33:11 fixed (24) 3:23;4:6,8;5:16,18; 7:22;9:13,20;11:2,16,18; 12:2,4,14,17;15:3;25:25; 28:22;31:10,12,17,18, 20,22 Florida (5) 5:5;14:2,3;25:4,9 foregoing (1) 33:5 forgot (1) 20:22 forth (1) 19:8 four (2) 11:19,22 free (1) 32:5 frequently (1) 14:24 front (1) 3:18 fuel (2) 10:16,19 fund (1) 26:15 funding (3) 10:6,7,11 funds (3) 23:22,25;26:13 funny (1) 9:4 further (2) 13:18;33:9 future (1) 32:3 G gas (2) 8:3;19:23 gather (1) 16:14 generate (2) 9:7;32:2 generating (1) 16:2 gets (2) 16:1;23:15 4/24/2012 Item 11.D. Glama (1) 3:7 goes (2) 11:24;12:3 Good (4) 25:23;28:14,15;29:2 governed (1) 5:4 government (2) 10:10;26:9 governments (3) 26:5,9,12 greater (2) 7:14;10:3 groceries (1) 30:8 grocery (2) 6:6;20:3 group (1) 7:15 groups (1) 25:16 growing (1) 10:2 growth (2) 15:8,24 guess (1) 26:24 II half (1) 16:1 hand (1) 32:6 handle (1) 4:16 happen (1) 15:13 happened (7) 7:21;8:15;9:14;11:3; 13:25;21:5;25:17 happening (1) 15:16 happens (5) 4:1;14:1 ;15:6;20:25; 21:3 happy (1) 32:6 healthcare (1) 10:19 hear (2) 19:23;30:19 heard (1) 15:19 hearing (2) 30:5,6 heavily (1) 26:4 help (2) 10:15;30:23 hereby (1) 33:4 Naples Reporting, LLC Packet Page - 446 - :ing.com February 15, 2012 higher (6) 9:5;14:1,2,17;19:8; 26:24 hired (4) 3:4,21;6:12;28:18 home (2) 21:6,7 hopefully (1) 31:25 Horseshoe (1) 17:13 hospital (1) 21:6 Houston (1) 25:5 hung (1) 21:14 husband (2) 26:25;28:5 idea (1) 7:21 identified (1) 13:22 Immokalee (1) 17:14 impact (7) 9:15;13:7;14:4,12,18; 22:16;31:14 impacted (1) 13:24 impacts (2) 7:13;22:5 implement (3) 6:10;24:21;25:1 implemented (4) 8:16,18,23;22:8 implementing (2) 9:10;31:15 inaudible (10) 10:23;19:20,22;26:15; 27:15,16 ;28:13,14; 29:18;30:6 income (12) 7:10,15;8:14;13:8,11, 13,25;14:1,2,5;19:5; 31:13 income -based (2) 8:11;18:24 incorrectly (1) 30:16 increase (41) 4:1;6:16,20,22;7:3,6,9, 13,17,19;8:1,16,17,20, 21;9:7,14,15,20;10:21; 11:3,18,24;12:8,24;13:2, 4,8,24;14:15,16,25; 15:11;16:5,20;26:21; 29:5,23,24,25;31:25 increased (5) 6:25;7:23;10:12,16; (3) driving - increased 18:6 increases(4) 9:6;13:1;14:22;15:2 increasing (5) 6:23;9:24;10:1,22; 11:1 incremental (1) 14:22 indication (1) 29:5 individual (1) 5:12 individually (1) 19:18 individuals (6) 5:24;18:13,23;30:24; 31:11,14 inflation (1) 14:22 information (1) 19:2 initial (1) 7:24 input (5) 16:15,18;17:9;29:21; 30:5 instead (1) 26:10 insurance(1) 21:10 integrate (1) 30:23 interact(1) 30:24 interested (1) 33:11 Interestingly (1) 13:9 into (2) 11:3;30:23 involvement (2) 16:24;17:2 issue (2) 16:25;29:19 J JENNIFER (2) 33:3,23 K keep (3) 30:13,16;31:1 keeping (1) 10:25 knew (1) 28:24 known (1) 25:19 L LaChant (1) 3:3 language (1) 19:15 Lantz (1) 3:8 last (1) 21:8 later (2) 7:20;8:24 LC (1) 29:18 Lee (4) 4:12;25:22,24,24 Legal (2) 33:3,23 Legislature (2) 5:5;25:13 less (3) 6:8;11:22;12:1 letters (2) 22:4,14 level (5) 12:10;14:2,6;15:10; 25:15 levels (4) 7:18;14:9;15:1,7 library (1) 17:14 likely (2) 13:1;25:10 limit (2) 16:9;30:7 limitations (1) 6:3 limiting (2) 6:6;30:10 line (2) 8:17;16:12 list (1) 12:16 listened (1) 19:22 literally (1) 21:18 little (4) 6:8;8:24;9:18;11:22 local (9) 10:6,10,24;17:10,18; 26:5,9,12;29:18 logical (1) 26:20 long (1) 5:8 longer (3) 10:11;26:5;31:8 look (5) 6:12;13:7;14:6,21; 17:1 looked (7) 6:14;12:11;13:10,11; 14:15;23:9;25:3 looking (14) 7:4,7,10;8:5,12;9:7; 10:14,17;14:11;16:6,7; 18:24;29:18;31:2 looks (1) 15:11 Lorraine (1) 3:8 lot (10) 5:20,22;12:4;16:24; 24:1,11;26:24;29:20,21; 31:10 love (1) 31:17 low (4) 7:10;13:8,13;31:13 lower (5) 8:6;9:9;11:25;12:10; 30:17 M maintain (2) 26:18;29:7 maintained (2) 15:9;29:4 maintaining (3) 18:24;19:24;24:18 majority (1) 25:10 makes (2) 19:25;20:1 making (4) 7:19;19:16;23:10; 26:14 mall (1) 30:20 manage (1) 4:17 managed (1) 4:7 management (2) 28:19,20 mandated (1) 25:12 Many (1) 25:19 map (1) 13:21 maps (1) 5:21 March (6) 8:18;9:9;11:2;16:16, 17;17:17 mark (2) 9:18,19 matter (1) 33:5 may (1) 6:10 maybe (3) 16:9;30:10;32:2 McDonald (1) 28:18 4/24/2012 Item 11.D. mean (6) 7:9;20: 1;22:20; 23 :1; 29:1;30:5 means (1) 4:16 meant (1) 23:2 measuring (1) 7:8 median (1) 14:2 Medicaid (22) 5:2,4,8,10;8:9;16:21; 18:3,7,9,15;19:10;21:25; 22:1,19,22;24:22;25:11, 19,20,22,23;26:2 medical (7) 5:7;6:2;16:11;30:8,11, 17;31:5 meet (1) 14:4 meeting (6) 3:14,16,18; 16:16; 17:12;33:5 meetings (6) 16:14;17:2,11,21; 25:5;29:21 MEMBER (28) 19:19;20:12,15,18,24; 21:21;22:18,23;23:1; 24:1,10,23;26:7,23; 27:10,13,17,24;28:1,4,8, 14,19,23;29:11,14;30:2, 7 mentioned (4) 10:9,21;11:14;13:5 message (1) 17:3 Michelle (2) 3:8,9 might (1) 14:7 mile (2) 5:15;25:25 million (1) 7:1 mind (1) 31:1 minority (9) 7:10;13:8,10,11,13,15, 19,23;31:12 mobility (1) 31:19 Modes (1) 3:10 money (5) 7:2;8:5;21:3;22:21; 31:23 month (1) 22:10 months (1) 29:20 more (23) Naples Reporting, LLC Packet Page -447- ing.com February 15, 2012 3:1;9:19;10:15;11:6,8; 12:7;13:13,16;14:21,24; 15:14;17:10;20:1,1,18, 19;24:19,19;25:10;29:7; 31:9,9,13 morning (2) 25:5;29:2 most (2) 14:3;23:8 MPO (1) 3:7 much (8) 9:9;10:2,6,17;11:25; 12:8,10;29:22 myself (2) 22:20;23:2 N NALEVANKO (2) 33:3,23 national (2) 3:15;26:8 necessarily (1) 9:22 necessities (1) 30:12 need (3) 13:23;17:3;26:21 needs (1) 19:13 neighbor (1) 25:22 neither (1) 10:25 new (3) 4:4,11;12:3 news (1) 19:22 night (1) 17:15 nine (3) 17:12;29:19,19 nonpayment (2) 22:14;23:4 nor (1) 33:11 noticed (1) 3:16 notification (1) 23:10 number (2) 20:10;21:4 nursing (1) 21:7 W objectives (2) 3:21;6:12 occurred (1) 3:23 occurs (1) (4) increases - occurs 15:3 off (1) 20:2 offset (1) 10:15 often (1) 13:1 Oliver (1) 3:4 one (22) 6:12;7:5,14,15;9:21; 11:14,23,24;12:22,24; 13:10;14:1,17;17:12; 18:7;20:12;22:12;25:5, 13;26:23;27:20;31:7 only (5) 6:7,18;13:16;15:20; 25:24 open (3) 3:14;17:16,21 operated (1) 4:7 operating (2) 6:15;10:16 opportunities (2) 17:9,11 option (3) 6:9;16:21;22:1 options (10) 5:20;7:5;11:11;12:2,6; 16:7;17:1;18:15 ;22:3,12 order (3) 4:24;6:10;14:8 origin (1) 3:16 originally (1) 27:20 out (9) 3:2;4:25;9:17;21:6,10; 22:4,14;23:2;24:17 outcome (1) 21:1 outlying (1) 31:11 outside (1) 10:19 over (7) 5:6;9:18;16:11;24:7, 25;25:13;26:16 overall (2) 10:20;22:6 oversee (1) 4:20 overview (1) 3:20 P pace (1) 10:25 pages (1) 33:6 paid (4) 21:9,12;22:10;24:20 palatable (1) 20:2 par (1) 12:18 Para (1) 10:5 ParaTran (2) 26:1;28:5 ParaTransit (30) 3:24;4:13,21;7:2,25; 8:8;9:13,16,25;10:6; 11:10,12,13,17,21;12:1, 7,15,20,22;22:2;26:1; 27:1;28:2,2,21,22;29:13; 31:20,22 part (6) 6:4;9:21,22;12:11; 13:5;20:12 parties (1) 33:10 partnership (1) 4:11 pass (3) 8:23;11:9,11 passed (2) 26:25;28:5 passengers (1) 10:14 passes (2) 9:11;11:7 Patricia (1) 3:6 pay (25) 5:12;11:6,9,12;12:4; 17:4;18:18;19:5,7,8,9; 21:17,18,19;22:6,9,11, 15;23:7,23;24:2,22;29:3, 7;31:9 paying (6) 8:12;19:7,9;22:5; 23:19;29:9 payment (3) 23:13;25:1,12 payments (2) 23:11;25:7 peer (1) 12:11 peers (4) 12:19,22;13:3;25:4 penalties (1) 18:14 penalty (1) 22:8 people (22) 3:1;8:25; 11:6;12:4,6; 15:1;21:1,2,11,18;22:15, 19;23:23;24:1,22;29:2,6, 9;30:20,21;31:4,20 percent(27) 4:1;6:22;11:4,17,19, 22,23,23,25;13:13,17,20, 22;14:11;15:12;16:2; 21:9,24;24:3,4,7,9,10,11, 16,16;25:10 perception (1) 30:25 period (3) 16:16;17:16;25:8 person (1) 21:8 persons (1) 5:17 place (3) 19:5;29:16;31:8 placed (1) 4:20 places (2) 14:3;26:2 plans (1) 31:18 pm (1) 32:8 point (3) 8:21;18:23;19:4 police (1) 26:15 Ponz (1) 3:6 populations (9) 7:10,13; 13: 8,9,10,12, 14,19;31:13 position (1) 29:11 possibility (1) 32:3 potential (1) 31:4 poverty (1) 14:9 pre -fare (1) 8:20 presentation (3) 3:19;7:20;17:17 presented (1) 17:9 pretty (4) 9:16;10:6;12:8;29:22 Previously (2) 6:24;8:15 price (1) 29:3 prices (1) 8:3 primarily (1) 4:25 prior (2) 9:9;28:11 prioritization (1) 6:5 prioritizing (2) 16:10;31:3 priority (2) 16:11;30:17 private (1) 25:21 problem (3) 20:5;25:9,19 problematic (2) 26:18;31:15 process (1) 25:6 produces (1) 15:21 producing (1) 10:4 4/24/2012 Item 11.D. February 15, 2012 5:24 quarter (2) 5:15;25:25 quite (2) 16:25;24:20 R program (4) 5:17;6:1;17:25;22:25 programs (1) 4:25 project (2) 4:2;15:14 projecting (2) 7:16;9:2 projection (1) 7:8 projections (5) 4:3;14:13,14;15:8,9 proposal (2) 16:19;19:7 proposing (1) 3:22 prospective (1) 23:5 provide (14) 4:12;5:7,9,13;6:1,18; 18:11;20:11;22:16;23:8, 16;25:20,23;26:2 provided (1) 10:8 provider (1) 6:9 providers (1) 25:21 provides (1) 25:23 providing (4) 6:19;25:21,24;27:22 public (42) 3:13,14;4:10;16:14, 19,24;17:2,3,9,14,18,20, 24;19:19;20:12,15,18, 24;21:21;22:18,23;23:1; 24:1,10,23 ;26:7,23; 27:10,13,17,24;28:1,4,8, 14,19,23;29:11,14,20; 30:2,7 purchase (1) 11:9 purpose (1) 31:1 purposes (1) 31:6 put (2) 7:1;13:2 qualify (1) Naples Reporting, LLC Packet Page - 448- :ing.com 9 race (2) 3:15;7:14 raise (3) 19:21;20:2;32:6 raises (1) 20:5 range (1) 6:18 rate (3) 5:6;8:20;10:3 rather (1) 29:25 really (8) 5:5,6;6:3;9:6,15; 14:11;15:18;23:5 reason (2) 11:25;20:6 reasons (1) 12:23 receive (1) 5:9 recently (2) 27:19;28:6 recognize (1) 18:6 recognized (1) 6:15 recommend (2) 6:13;18:5 recommendation (3) 4:4;7:19;17:6 recommended (2) 16:23;17:25 recommending (7) 12:23;13:3;14:17,21; 15:5;19:4;31:18 record (5) 19:16,18,20;32:5;33:6 recorded (1) 3:12 recording (1) 33:7 recovered (1) 8:20 recreation (1) 30:11 recreational (5) 6:2;16:11;30:18,21; 31:5 reduce (1) 10:18 reducing (1) 20:10 refer (1) 4:13 (5) off - refer refuse (9) 5:11;18:9;21:25; 22:19,21,24;23:4;24:2; 25:12 refused (3) 20:25;21:22;25:20 refusing (1) 26:2 regard (9) 3:15;4:6,21;9:23; 10:23;11:2;12:20;14:10; 22:1 regulate (1) 6:11 regulated (1) 8:10 reimbursement (3) 5:6,10;18:8 relative (1) 33:9 report (1) 17:8 REPRESENTATIVE (23) 17:23;18:3,17,21; 19:11;20:9,14,17,22; 23:21;24:4,13;27:16,25; 28:7,10,16,20;29:17; 30:3,9,13,15 requesting (1) 22:6 required (5) 4:24;5:7,13,15;7:11 requirement (1) 4:23 requires (1) 13:6 respect (1) 3:3 responsibility (1) 4:19 revenue(29) 4:3,3;7:5,8,17;9:3,5,8, 8,12,25;10:1,3,22;14:13, 13;15:7,9,13,15,17,23; 16:12;19:2;22:16;24:15; 26:3,19;32:2 revenues (1) 6:15 review (1) 7:18 reviewed (2) 14:5;16:24 riders (1) 24:7 ridership (21) 4:2;6:20,22;8:19,19, 25;9:4,17,20,23,24;10:2; 11:20,21,24;12:10;15:7, 9,13,14;24:18 Right (12) 6:1,4;11:13;12:24; 19:6;21:13,20,23;22:2 1; 25:11;26:24;27:15 rise (1) 8:2 room (1) 32:4 route (22) 3:24;4:6;5:16,18;7:22; 9:14,21;11:2,16,18;12:3, 4,14,18;15:3;25:25; 31:10,12,17,19,20,22 routes (3) 4:8,9;5:22 run (1) 27:7 S same (8) 8:1;13:25;15:10; 18:17;24:24;27:2,18; 29:22 save (1) 8:5 savings (1) 21:10 scenario (2) 15:16,22 schedule (2) 4:9;23:15 seat (1) 12:16 seeing (1) 9:20 sending (2) 22:4,14 senior (1) 5:1 sense (5) 19:25;20:1,20;23:6,17 sentiment (4) 30:3,13,15,16 service (34) 4:7,11,13,23,24;5:1,7, 10,13;6:4,6,7,11;7:2; 9:16;14:24,25;17:4; 18:11,12;22:2,12,13,17; 23:5,12,14,16;25:7,24; 26:1;29:7;31:17,19 services (15) 3:20;4:6,21;5:9,25; 6:5;7:24,25;16:20,21; 19:13;26:13,19;27:23; 31:24 set (1) 31:10 seven (1) 19:15 shock (1) 14:20 shopping (2) 6:7;20:11 short(20) 6:17,24,24;8:7;10:4,9, 13,15;15 :19,20,25;16:2, 5;17:1;23:25;24:17,20; 31:21,23,25 show (6) 3:25;8:15,24;9:13,14; 14:10 showed (1) 10:22 shown (3) 3:2;8:16;15:22 shows (3) 15:6,8,14 sic (1) 3:6 side (1) 15:3 sign (1) 5:8 similar (3) 12:13;15:2;25:6 single (1) 23:1 six (1) 28:21 skewed (1) 14:2 slide (1) 15:6 slightly (1) 9:1 smaller (1) 15:1 social (1) 6:2 someone (2) 19:14;25:4 sometimes (1) 30:24 somewhere (3) 3:8;29:13,19 sorry (3) 3:1;20:19;30:15 sources (1) 10:7 specific (2) 6:6;16:10 spike (1) 9:12 staggering (1) 31:2 stagnant (1) 10:24 standpoint (1) 7:9 start (4) 3:18;16:7,10;26:25 started (8) 3:2;4:22;7:23;9:17; 22:4,13;27:22;28:6 starting (1) 14:14 starts (1) 13:11 State (6) 4/24/2012 Item 11.D. 8:10;10:24;25:15,16, 19;26:8 static (2) 15:8,24 stay (1) 19:4 steps (1) 16:4 still (9) 8:6;9:13,16;15:25; 18:10;19:10;24:8;29:4; 31:22 store (1) 20:3 structure (4) 3:22;6:13,14;16:23 stuff (1) 19:24 subject (1) 18:17 submit (1) 16:17 subsidize (1) 26:13 subsidized (2) 26:4,8 subsidizing (1) 26:9 subsidy (4) 6:25;7:3;10:11;26:16 support (3) 8:3;10:12,23 supposed (1) 26:8 sure (1) 7:12 Survey (1) 14:8 suspend (2) 22:11;25:7 suspending (1) 22:13 system (36) 3:24;4:5;7:22;8:8; 9:13,21,22,25;10:6,13, 20;11:4,10,12,16,17,18, 21;12:1,3,5,7,9,20; 14:19;18:8,23;19:4,21; 22:6;24:2,17;26:17; 31:10,16,21 systems (8) 12:12,13,17;18:24; 22:8;23:9;24:25;31:8 T talking (1) 24:14 Tallahassee (1) 25:18 TD (11) 8:10;16:20;17:25; 18:2,12,23;22:2,25;23:4, Naples Reporting, LLC Packet Page - 449 - :ing.com February 15, 2012 11;25:23 TDP (1) 12:12 TDSP (1) 12:12 Tech (1) 23:16 tells (1) 20:20 ten (6) 3:25;4:8;6:21;11:17, 23;24:16 terrible (1) 20:4 though (5) 8:2;11:1;15:18;27:2,9 thousand (1) 24:19 three (6) 4:25;5:15;17:12; 24:10,11;25:25 tied (1) 14:23 tier (3) 8:11,13;18:24 tier -based (1) 19:4 ties (1) 14:22 Tindale- (1) 3:3 Tindale- Oliver (1) 3:5 tired (1) 21:7 Title (2) 3:13;7:12 together (2) 28:22;30:1 tolerate (1) 15:1 tomorrow (2) 17:11,14 totally (3) 14:20;19:21;20:13 track (1) 13:12 tracks (1) 14:7 Tran (1) 25:24 Trans (1) 23:16 transcribe (1) 33:5 transcript (1) 33:6 transcription (1) 3:12 TRANSCRIPTIONIST (3) 33:1,3,23 transfer (2) 9:11;11:6 (6) refuse - transfer 4/24/2012 Item 11. D. In The Matter Of: CAT Public Meeting 02116112 February 16, 2012 Naples Reporting, LLC Court Reporting, Redefined. Original File CAT Public Meeting 021612.txt Packet Page -450- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. PUBLIC MEETING FOR THE COLLIER AREA TRANSIT POTENTIAL FARE INCREASE DATE TAKEN: February 16, 2012 TIME: 5:34 p.m. to 6:32 p.m. PLACE: Collier County Public Library 417 North First Street Immokalee, Florida 34142 REPORTER: TONY WRIGHT Naples Reporting, LLC www.napiesreporting.com Packet Page -451- 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 I N D E X PRESENTATION 4/24/2012 Item 11.D. PAGE: BY MS. BARNETT :. ..............................3 Naples Reporting, LLC www.napiesreporting.com Packet Page -452- 2 1 2 Q1 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02116/12 MS. BARNETT: Well, we're going to go ahead and start. I would like to thank everybody for coming. Collier Area Transit, ParaTransit fare analysis meeting was published in the Naples Daily News as well as the Immokalee Bulletin to let everyone know about this meeting. We have people available here tonight to translate in Spanish or Creole, so if you prefer another language, please let us know. We're able to do that. This meeting is being conducted in accordance with the Federal Transit Administration and Collier Area Transit's Title VI program, meaning it's open to everyone without regard to race, color, national origin, disability, gender or age. I want everyone to feel comfortable asking any questions, so at any point if you have a question, feel free to go ahead and stop me. During the presentation, we're going to go over CAT's existing services, our study objectives for the far analysis, as well as the existing fare structure, what we're recommending for the fare structure, the trends from the previous fare increase on the fixed route, as well as trends for ridership and revenue with the ParaTransit system. And a peer review to show you what other systems are charging. Right now, CAT, I'm going to say that instead of Collier Area Transit, because it's a lot easier, but CAT Naples Reporting, LLC www.napiesreporting.com Packet Page -453- 3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 is managed and operated, the transit service for Collier County. And they actually have ten fixed routes. The routes are identified by color to make it easy for individuals to understand it on the schedule. So, they have blue route, red route, easy for the customers to understand. They also have a new route, LinC, which is an express route between Collier and Lee County, which is a new service introduced. And they have ParaTransit service, which is the Collier Area ParaTransit service, and I'll refer to that as CAP. CAT is the CTC for Collier County. That's coordinated transportation, community transportation coordinator. With that role, they're require to oversee all the transportation providers in the area, provide Transportation Disadvantaged services, and I usually say TD. Use a lot of acronyms, but the Transportation Disadvantaged service is for anyone that does not have access to transportation, because they're disabled, because of income, because there's no transportation available to them, because of age. So, there are a lot of reasons or ways to qualify for Transportation Disadvantaged service. They also manage the Americans with Disabilities Act service, which is required by the Federal Transit Naples Reporting, LLC www.napiesreporting.com Packet Page -454- N 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 Administration, FTA. For all transit agencies that operate fixed route service, anywhere within a three quarter mile from that fixed route service, you have to offer ADA service. So, individuals that are disabled, they apply for the ParaTransit, which is a door -to -door service. 5 In addition, they offer Medicaid transportation. As the CTC, they're not required to offer Medicaid transportation, but CAT has been offering Medicaid transportation. They have a contract with Medicaid to offer the transportation services. And they get reimbursed for those services. And that's only to medical appointments for Medicaid eligible customers. Right now on the ParaTransit system, the trips are for any purpose, pretty much. You can go to work, you can go to medical appointments, you can go to school, you can go shopping. So, there really is no prioritization of the trip type. Anyone that calls up for service that's eligible is being provided that service. Because of that, because they're not denying any trips to anyone that's eligible, there is a short fall, because ridership has continued to increase, the cost of providing those services have continued to increase. The ParaTransit service averages about $29 per trip, which Naples Reporting, LLC www.napiesreporting.com Packet Page -455- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 gets very expensive. Right now, Collier County puts in about $2.1 million to help fund the ParaTransit, while the customer pays about four percent of the total cost of that service. And that's through various co -pays, so they have a short fall now of about $164,000, and they have to generate revenue in order to make up that short fall. So, that's when discussions started about a fare increase. 6 As part of the FTA regulations of a transit agency, is considering a fare increase or a major service change. They have to complete an equity analysis to make sure they don't adversely impact on a particular population from the fare increase. So, that's part of our study objectives. We have to complete an equity analysis, make a recommendation on what.the fare structure should be and tell them how much revenue would be generated from that. As part of the equity analysis, we identify an elasticity, which helps us determine, Okay if we raise the fare by ten cents, how many people won't be able to afford that and will stop using the system, because of that increase? Which we call elasticity. Right now, this is the existing fare structure, and it shows both the fixed route and the ParaTransit. The fixed route starts at the top, and the ParaTransit at Naples Reporting, LLC www.napiesreporting.com Packet Page -456- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 the bottom. One of the things you'll notice about the fare structure, the ParaTransit fare structure stayed the same, since it started in 2001. There has not been an increase for 11 years. MEMBER OF THE PUBLIC: That's fantastic. MS. BARNETT: Whereas the fixed route system has had increases. In August of 2006, the fare increased. It increased again in March of 2009. And because they're increasing it every three years, they're able to do incremental, smaller increases. They're able to go up a quarter every three years or so versus having a major increase, which is what we're considering for the ParaTransit system. 7 A lot of individuals would consider going up $1. A major increase, when you're on a fixed budget or you don't have enough. MEMBER OF THE PUBLIC: So, you're - they're 161,000 for ParaTransit, how much is - is CAT in the - in the red? MS. BARNETT: Is CAT in the red? MEMBER OF THE PUBLIC: Yeah, is - are they in debt MS. BARNETT: Well, CAT is considered one system, even though they have fixed route service and they have ParaTransit service. It's considered one system. The Naples Reporting, LLC www.naplesreporting.com Packet Page -457- a WN 1 `a 3 4 5 6 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 county puts money into the overall system. CAT is not making a profit. They never will make a profit. It will also be subsidized by the local government, the State and the Federal government. So - MEMBER OF THE PUBLIC: But I mean, because of the economy and everything, has it gotten worse or is it the 71 same? 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 MS. BARNETT: It has gotten worse, because of the economy. One, the county doesn't have the same flexibility, because they're not generating the same revenue into the county's general funds. So, they can't afford to provide additional subsidies to CAT to help offset the increases in fuel prices, increases in healthcare costs that are associated with the rising cost of providing the service. But in addition to that, CAT is experiencing an increase in demand. So for the ParaTransit service, they had a ten percent increase in ridership, so there are more people that need the service now and the budget just was not expanded to accommodate that, and that's what's creating that short fall. CAT REPRESENTATIVE: The difference too is, you know, when you have an increase in ridership on the CAT - the fixed route side, you really are not having to add additional buses as much as you are on the ParaTransit Naples Reporting, LLC www.napiesreporting.com Packet Page -458- 8 1 2 ON 4 5 6 7 8 e� 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 side, because you have limiter so many - so few vehicles and high. So, the per - we have a estimate, a per trip cost, of more you have people added to lower the costs is. So - 4/24/2012 Item 11.D. 3 seats. You know, we have then the demand is - is so per passenger cost or almost $30 compared to the your fixed bus side, the MS. BARNETT: So, transit agencies like to transition people from the ParaTransit system over to the fixed route. So, if you're able bodied and there's some way they can get you on the fixed route, that's what they like to do, because the increases on the fixed route are positive. Whereas the increases on the ParaTransit side are negative, with respect to cost and revenue. MEMBER OF THE PUBLIC: How - how do you do that? That sounds like - MS. BARNETT: One, expansion of service, so if you can expand - MEMBER OF THE PUBLIC: I mean, how do you convince people to - you say you want to make people go from CAP to CAT? CAT REPRESENTATIVE: Yeah, I think a part of our service that we provide on the ParaTransit side is to people that don't have any other source of transportation. Naples Reporting, LLC www.naplesreporting.com Packet Page -459- 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11. D. CAT Public Meeting 02/16/12 MEMBER OF THE PUBLIC: Oh, they don't have access to CAT? 10 CAT REPRESENTATIVE: They don't have access to - to the fixed route, because we don't have service there. MEMBER OF THE PUBLIC: Oh, right. Because CAT goes to your house. CAT REPRESENTATIVE: Well, no. The - the fixed route service, which is a fixed route, only goes to limited parts of the county. MEMBER OF THE PUBLIC: Yeah. CAT REPRESENTATIVE: And if we were to expand that service, so that it goes most places, then we would be able to - those able bodies that are using ParaTransit could use the fixed route. MEMBER OF THE PUBLIC: I thought - I thought you have to be qualified to use the - CAT REPRESENTATIVE: Yeah, and a part of your qualification is that you don't have any other means of transportation. MEMBER OF THE PUBLIC: Oh yeah? MS. BARNETT: This is the CAT - the blue lines show the CAT fixed route service, so you have all of these pockets of the community that don't have access to the fixed route service. MEMBER OF THE PUBLIC: So like, people live in Naples Reporting, LLC www.napiesreporting.com Packet Page -460- 1 2 3 GI 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 11 MS. BARNETT: Don't have access to fixed routes. MEMBER OF THE PUBLIC: - like if they're five miles from his bus - MS. BARNETT: Right. MEMBER OF THE PUBLIC: - it's - they can't - MS. BARNETT: They're considered Transportation Disadvantaged if they have no friends or no family members that could take them or they don't have the income to afford to take a cab, they would be considered Transportation Disadvantaged and able to qualify under one of these - MEMBER OF THE PUBLIC: So, it's - it's - I could use it, if I - as opposed to a person who's disabled or ADA. And that's the main purpose is for people like that, right? CAT REPRESENTATIVE: Well, that's what we would like for the majority of our riders on the ParaTransit side to be people that aren't able to use fixed buses. MS. BARNETT: The other thing that helps people transition from ParaTransit to fixed route is it gives them more mobility options. With the ParaTransit, you have to call in advance to schedule your trip. You have to wait, then, for the van to come to your door and pick you up. You know, and so scheduling that versus having Naples Reporting, LLC www.napiesreporting.com Packet Page -461- AW 1-0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 12 the fixed route, which is constantly available. You know, you know if it's coming every hour, every hour and a half, so it gives you more options, more mobility options. You don't have to schedule it. It is a little bit cheaper, unless you're doing a Medicaid trip. It's cheaper to take the fixed route service. You can do a monthly pass or a weekly pass, and go all week or all month. So, that's some of the benefits of taking the fixed route over the ParaTransit. MEMBER OF THE PUBLIC: So, how many people are just individuals that don't have access to bus service versus people who actually need it for special needs, like percentage -wise, you know? MS. BARNETT: I don't know - MEMBER OF THE PUBLIC: Guess? MS. BARNETT: - I know that 60 percent of the trips are TD trips. So - MEMBER OF THE PUBLIC: TD? MS. BARNETT: The Transportation Disadvantaged trips are 60 percent of the CAT. MEMBER OF THE PUBLIC: So, that's more than half is just people who don't have access to bus service. MS. BARNETT: Well, they may not have access. They could also qualify, because of income or age, so there are other reasons why they may qualify for TD. But a Naples Reporting, LLC www.naplesreporting.com Packet Page -462- 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 13 large portion of them are outside of the fixed route service area, and so that's why they're qualifying. MEMBER OF THE PUBLIC: Is that because we have such a rural county and you can't have bus routes everywhere? It's impossible. MS. BARNETT: Well, you don't have enough funding to have bus routes everywhere, which is one of the major causes for not having service everywhere. There's just not enough funding to expand the fixed route service. Also, the county is not very dense, so - MEMBER OF THE PUBLIC: Right. MS. BARNETT: - you have pockets of people in certain areas and then you have long roadways with nobody and nothing on it, where people aren't going to go. So, it doesn't make sense to put fixed route service in some of those locations, because it wouldn't be successful. So, what this is showing is the fixed route ridership before the March 2009 fare change and then after the fare change. So before the fare change, you can see that the ridership was going up each month. There's a dip right there in the summer months, but pretty much the ridership was on an upward pattern. Once they implemented the fare change, which it only went up a quarter for the fixed route, but they Naples Reporting, LLC www.napiesreporting.com Packet Page -463- loftw 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 began charging for transfers. So, a lot of people migrated to passes, but some people did stop using the service. We can't attribute the entire decrease in ridership to people just not using the service, because of the fare change. The economy also changed, so a lot of people may have been laid off. So, there was no reason for them to take the bus. They didn't have those work trips, so there are a lot of factors that go into that. But there was a ridership decrease after the fare was the fare increase was implemented. However, the revenue increased, and that's what the purpose of a fare increase is for. It's to generate additional revenue into the system. So with regard to the ridership, even though it decreased, it was a positive impact of the faring change - fare change, because they got more revenue into the system. From the ParaTransit side, this is not a ParaTransit increase, this is still the fixed route fare increase. We just wanted to show that there was no impact on ParaTransit ridership, because of the fixed route. So, the systems don't really impact each other with fare increases. What you may see sometimes on the ParaTransit side, is if you increase the fare, then people will consider fixed route more than they do now, Naples Reporting, LLC www.naplesreporting.com Packet Page -464- 14 1 2 3 G! 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 15 if they have access and they're able to utilize it. The ParaTransit revenue has also been increasing. There are a few dips, but their trend line, you can see that the ParaTransit revenue is increasing. The revenue is increasing, not because of any type of fare increases. They haven't had one. It's increasing, because the ridership is increasing. So, there are more people paying. One of the reasons why they're considering the fare increase now is because they've exhausted their funding. The locals funds are being exhausted quicker, because you have more people using the system. The grant funds are being exhausted quicker. They don't want to be in a position, where they can't provide the service, so they're looking at options, in order to continue the service and continue without having to impact a majority of the people. In addition, their operating expenses are increasing. As many of you know, fuel cost are going up and a lot of other things are continuing to rise. So are the costs for transportation. And CAT is actually doing everything that they can to try and control those costs and keep those costs down. They just - well, it's been about a year or so - that they actually went out for a new contract and they got a new contractor. Naples Reporting, LLC www.napiesreporting.com Packet Page -465- v AMW 1 2 3 4 5 6 7 8 9 10 11 12 13 keg 15 16 AAA 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 16 And they are trying to keep those ParaTransit trip costs down. As well as they're starting an operations analysis soon, where they'll be looking at ways to gain operational efficiencies, which will also help with controlling the costs. As I mentioned earlier with the fare increase, where they went up a quarter and they implemented a transfer fee, a lot of people stopped paying the cash fare. They had a 16 percent decrease with regard to the cash fare. But, the day passes went up more than 100 percent, as well as the other pass types. And the seven day, the weekly pass, was actually a new pass, and is very popular with the 80 percent increase, since the fare - since 2009 fare increase. I talked about this a little bit earlier, but it might have been at the table, but when you increase the fare, usually when you increase the fare, then ridership decreases. Well, we hired an economist and they actually did a fare sensitivity. They looked at the revenue for CAT. They looked at the ridership. They looked at the market trends. They took all of those numbers and the information, applied some really complicated formulas and logarithms, and they came up with what that ridership decrease would be on the fixed route system for every ten percent the fare goes up, the ridership Naples Reporting, LLC www.naplesreporting.com Packet Page -466- 1 2 3 4 5 6 FA El 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 17 goes down four percent. And you could see that with that trend slide, with the fixed route ridership, after the fare increase, the ridership started to go down. The same thing happens on the ParaTransit side. When you increase the fares, the ridership goes down. But with the ParaTransit system, because some of those users are disabled or elderly, they don't have other options. On the fixed route side of things, some people will choose to walk, rather than take the bus or they'll decide they're going to bike. On the ParaTransit system, some of those individuals can't walk or bike, so they are more of a captive audience. So, that decrease is only one percent in ridership. MEMBER OF THE PUBLIC: So, it seems like the - you have a captured audience and if you raise the fare, they're stuck with paying the extra money. MS. BARNETT: Yes. CAT REPRESENTATIVE: And that's a part of the reason why we do this analysis, because whatever fare increase we recommend to the board, we don't want it to have an adverse impact on those people. Because like you said, this is their only option. MS. BARNETT: And I mean, CAT's overall goal is to provide mobility and to transport people, so it's not their intent to make people stop using the system, but Naples Reporting, LLC www.napiesreporting.com Packet Page -467- AMW .- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 the system has to be financially feasible with the revenue that's coming in. So - As I said earlier, we did a peer - we did a peer analysis as part of the fare assessment to see what other systems are charging. And there are a lot of systems there. We did your neighbor, Lee County. We also did Sarasota, Volusia, Okaloosa, so there are a lot of different counties that we looked at - MEMBER OF THE PUBLIC: Where - where's Okaloosa? MS. BARNETT: - in Florida. (inaudible) Where's Okaloosa? But they do have transit service. We looked at Manatee County and also Polk County to see what their fares are. And as you can see, from the fixed route side of things, their fare is pretty much from $1 to $1.75. Some of the larger systems, like in Orlando and Miami, their fares are actually $2, so you guys are on par with your peer systems. It's not like CAT is charging more than their peers, and as you can see with the monthly pass, they're actually a lot cheaper with their monthly pass than a lot of the peer systems. So, they are providing a deep discount for some individuals. MEMBER OF THE PUBLIC: Just East of (inaudible). MS. BARNETT: Smart phones. With the ParaTransit system, when we look at the peers, and these are all the Naples Reporting, LLC www.napiesreporting.com Packet Page -468- 18 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11. D. M� acronyms, so you have Escambia, Lakeland, Lee Tran, Manatee, Okaloosa, Polk County, Space Coast and Sarasota. And Space Coast actually uses SCAT too, but we just switched it up, so you know the difference. Sarasota County and then Votran in Volusia County. And the average between all of these was 2.75. The reason we put varies here is because they do a little bit of an interest thing, fare type, where they do it based on income for the fare, and so, it's difficult to CAT REPRESENTATIVE: And trip length. MS. BARNETT: And trip length, so the distance you're going and so - but the average for the peers are - is $2.75, so at $2, they're a lot cheaper than their peers. With the fare increase that we're recommending to $3, which has not been approved, it's just proposed, they will still be pretty close to what the system averages, and a lot of these agencies are also looking at fare increases at this point, because of the economy. MEMBER OF THE PUBLIC: Has - has there been any opposition from the riders to the fare increase? MS. BARNETT: No, it's been very positive feedback from the riders. They recognize the value of the service, and they don't want the service to go away. So what we're hearing, while it may be a hardship for some Naples Reporting, LLC www.napiesreporting.com Packet Page -469- ,�,,;.; 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 20 people, they prefer to have the service and pay the $1 than to not pay it and have service decreased. CAT REPRESENTATIVE: Now, this - this discussion hasn't - this is not the first time we've had this discussion about fares. We were faced with an issue last budget year, where we were - our ridership was exceeding what we projected what we were going to have. I shouldn't even say that we project - we did project more, but we had a certain budget and the ridership exceeded that budget. So, we brought it to the board's attention and one of the considerations was to stop providing service and we went to the - the riders, we went to our local coordinating board and they - the riders - we had a very good turn out for those meetings, and the riders said, We'd rather you increase the fare, rather than cut the service. And the board hearing that, they found additional dollars to support the rest of the fiscal year, but they asked us to do this analysis to come up with what would be a fair fare to - to provide for this particular service. MPO REPRESENTATIVE: And I work for the Collier MPO, which is the Collier Metropolitan Planning Organization, and we actually run the local coordinating Naples Reporting, LLC www.naplesreporting.com Packet Page -470- 1 W-a 3 4 5 6 ■I E3 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 21 board meetings that are what Michelle was referencing. And so, I can tell you there were hundreds of folks that came to multiple meetings. It was probably in excess of 150 people at the first meeting, and almost 100 the second meeting, and quite a few that third meeting. We had a - a total of three meetings for this topic in 2011. And so, person after person got up and actually individually spoke to this at these meetings and asked the - the service, not because - that they would be more than happy to pay an additional fee if that's what it took to maintain the services. And so, I can tell you that I was surprised at the great number of people that spoke to that, and the service is so crucial to so many people that we're - we're attempting to hold more meetings to - to make sure we've reached out to everyone we can by having them in Immokalee and other locations. MEMBER OF THE PUBLIC: I think that's your best argument when you go in front of the commission that that many people, the actual people who would pay (inaudible) . MPO REPRESEPTTATIVE: Yeah. It's really amazing. I was actually doing the microphone thing and helping people to speak. And it was really amazing how many people were speaking to - in favor of this. Naples Reporting, LLC www.naplesreporting.com Packet Page -471- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 MS. BARNET: Yeah, when you say you're taking something away or if we said we were going to charge $10 more, then probably a lot of people would be here. But $1, some people can tolerate that, so - As part of the Federal Transit Administration requirements, as I said earlier, before you do a fare increase, CAT is required to do an equity analysis to make sure there are no populations that would be adversely impacted by the fare increase. And so, what we did was look at the lower income areas to one, see if they even had access to any other service options and what type of services they were eligible for. And we have income information, because when they fill out the ParaTransit application, they do collect income information, so we could see if there is going to be a greater disparity for one income level versus another. And what's shown in the darker brown color here are the pockets of Collier County that have the lower incomes. Where the greater majority of those census tracks are actually lower income. We did the same thing for minority. We tried to identify what areas of Collier County had a minority population of 51 percent or greater. When we did that, only like one area showed up, one or two. So, we went back and we said, Well what's the average minority Naples Reporting, LLC www.naplesreporting.com Packet Page -472- 22 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 23 population for Collier County? And that average was about 14 percent. So what we did was then say, Well what census tracks have more than the 14 percent? And we identified those as the minority areas to see if a fare increase, with the ParaTransit system, would adversely affect these areas, more so than any of the other areas in Collier County. Again, one of the things that we looked at', was what would be the revenue if we did do a fare increase, so that we could recommend what options CAT should take. If we're going to increase the fare 25 cents and it's not going to generate enough revenue to cover the short fall, then why make that recommendation? You're not going to be able to do anything. So what we looked at were two ridership scenarios. One where there's no growth in the ridership. It stays the same as the current levels, and then one where we applied that elasticity, knowing that when the fare would go up, the ridership would go down. What we didn't look at was one where ridership increased, because it really is an unknown. Based on everything that's been happening with the system in previous years, it's likely that ridership will increase, but we wanted to at least give them conservative estimates on what revenue generation would Naples Reporting, LLC www.napiesreporting.com Packet Page -473- N 1 2 3 'A 5 6 7 E1 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 be. And we looked at everywhere from 50 cent increase all the way up to a $3 increase. Medicaid is regulated by the State of Florida and CAT does not have the authority to change the co -pay for Medicaid, so that will remain at $1 no matter what. What they do have the authority to do is not provide Medicaid transportation services, which has been discussed. MEMBER OF THE PUBLIC: What - say that again? MS. BARNETT: CAT can not contract with Medicaid. Right now, they have a contract with Medicaid, so they provide the transportation services. MEMBER OF THE PUBLIC: (inaudible) opt out of (inaudible) ? MS. BARNETT: Yes, they can opt out of providing the Medicaid services. MEMBER OF THE PUBLIC: What percentage of CAT is MS. BARNETT: It is - MEMBER OF THE PUBLIC: Because you're not raising their fare. You're just raising everybody else's fare, right? 24 MS. BARNETT: We're not raising the Medicaid fare. I want to say it's - MEMBER OF THE PUBLIC: You can't. You said you can't. Naples Reporting, LLC www.napiesreporting.com Packet Page -474- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11. D. 25 CAT REPRESENTATIVE: I was thinking, like 25, but I don't remember. MEMBER OF THE PUBLIC: MS. BARNETT: I had it MEMBER OF THE PUBLIC: you want to raise the fares. Yo- enough to generate revenue, but the Medicaid. Okay. on here. That's okay. I mean, because u said you got to raise you can't raise it on MS. BARNETT: You can't raise it on Medicaid, so then you have to look at what increases on ADA and TD. And for the ADA fare, you can't raise it more than $3, because the Federal Government doesn't allow you to have that fare more than double the fixed route. So since the fixed route is $1.50, the ADA fare can't be more than $3. So, when I say we looked at several scenarios from 50 cents to $3, once we got beyond $1, we only applied those increases to the TD customers. And one of the things that does create is a disparity, because majority of the TD customers, while they are in these areas that don't have access to transportation services, are lower income as well. And so, applying a $3 increase to a TD customer and $1 to ADA and nothing to Medicaid, while that's not one of the areas that's covered under the equity analysis Naples Reporting, LLC www.napiesreporting.com Packet Page -475- 0 1 2 3 GI 5 6 7 8 41 Ftol 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 between the programs, because those TD customers are in outlying areas, which happen to be - oh, it's that one - but the outlying areas are also the minority areas. And they're also the low income areas. MEMBER OF THE PUBLIC: Well, the Golden Gate Estates is not any minority and it's not lower income, and that's the most rural area. There's no bus service. MS. BARNETT: Right, it doesn't have bus service 26 out there, so - MEMBER OF THE PUBLIC: Everybody there has a pick- 111 up truck. 12 13 14 15 16 17 18 19 20 21 22 23 24 25 MS. BARNETT: Everybody has a pick -up truck? No, you know, sometimes you think people have access to transportation, and they actually don't. MEMBER OF THE PUBLIC: They don't; yeah. MS. BARNETT: But, so that's why we looked at several options to see what revenue would be generated, so that we could make a recommendation to CAT. What we found, with no growth, they could generate $198,000, if the fare was increase by 50 cents. That sounds really good, like, Ooh 198,000 that will cover the $164,000 short fall. But, that's 198,000 overall. Right now, they are generating already $157,000. So, that increase is only $41,000, because they're - they're existing revenue is 157. Naples Reporting, LLC www.napiesreporting.com Packet Page -476- am 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 27 So, at 50 cents, we know they're not going to cover their short fall. And then when you apply the decrease in ridership, because of the fare going up, then that revenue generation number goes down about $2000. At $1, they can generate 238,000, which then gives them about 80 -some thousand dollars. And then with the ridership decrease, it goes down about 1000 or so. So really with $1, they're only going to generate 80,000 additional dollars, which is only 50 percent of that short fall. But based on the equity analysis, we believe that anything greater than $1 would be adverse to a lot of the customers and would really shock people and would make the transportation unavailable to them. But we are recommending that CAT not wait so long for additional fare increases. That they incrementally increase the fare over time. So like they do on the fixed route, where every two to three years, they go up a quarter, that they consider a similar process for the ParaTransit. MEMBER OF THE PUBLIC: So, what are - are you going to raise it $1 every two or three years? MS. BARNETT: No. No. Like a dollar this year and then maybe two years from now, it might go up a quarter. It might go up 50 cents. We are also looking at some other options, where they could perhaps price, based on Naples Reporting, LLC www.napiesreporting.com Packet Page -477- V1 N 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 28 the trip distance. So, people that travel further would pay a higher fare. As well as the trip type, where medical and life- sustaining trips would have a lower cost and recreational trips would have a higher cost. Some other things that have been discussed is - or discussed are also limiting certain trip to - trips to certain days. Right now, Monday, Wednesday and Fridays are the higher capacity days for the ParaTransit service. So, the vehicles are in high demand and it really impacts their on -time performance. It's hard to deliver all of those trips on those days, so moving shopping trips, maybe, to only Tuesday and Thursday when they have more vehicles with capacity to try and help them from a system perspective. Also, limiting out of county trips to certain days, so people - so that would give them more options to multi -load. One of the problems, though, a lot of the out -of -area trips are Medicaid trips. So, those individuals are only paying $1, and they're going to medical appointments in Miami and Orlando, because they can't find doctors in the area that accept Medicaid. So, there are still some problems with the system, as far as the regulations that guide the type of trips. MEMBER OF THE PUBLIC: So, the dollar increase will take - you'll get 80,000 more and you'll still be 80,000 Naples Reporting, LLC www.napiesreporting.com Packet Page -478- 1 2 3 4 5 6 7 8 9 10 11 12 13 keg 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 in the hole. 4/24/2012 Item 11.D. MS. BARNETT: Right. MEMBER OF THE PUBLIC: So then, then the county would just pick that up? MS. BARNETT: Well, no. The county is not just going to pick it up. We're trying to come up with some other options that might help decrease the cost. We're also saying that they need to go back and look at the potential for advertising to generate additional revenue. And they're taking steps to try and increase the farebox recovery. Right now, even though they have these co -pays established, they only collect about 80 percent. Some people don't pay their co -pays, so 20 percent of the revenue they should be bringing into the system, they're not, because individuals that take the system aren't paying. And that amounts to about $30,000 per year. So, if they were able to get those individuals to pay. And one of the problems with that is they can't refuse to provide Medicaid transportation and a lot of individuals that are on Medicaid know that. And so, they won't pay the $1 fare, and there's really nothing CAT can do with regard to that, so but for the ADA and TD customers, they are sending out letters, letting them know that when they don't pay their co -pay, it impacts Naples Reporting, LLC www.napiesreporting.com Packet Page -479- 29 N 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 the overall system and their ability to provide the trips. And they're looking at the possibility of having penalties, where if you don't pay your fare, they'll send you a letter, saying, You owe this amount. You have this amount of time to pay it and if you don't, the service will be suspended for two weeks or a month, to try and encourage people to pay that fare, because they really do need those dollars to come in. So, that's 80 plus 30, if they got that, so 110. They're getting there, so there's a lot - MEMBER OF THE PUBLIC: (inaudible) trying to contact those people too and you're talking about a few dollars and you're spending 50 cents to send them a letter. MS. BARNETT: They get cheaper bulk mail rates. MEMBER OF THE PUBLIC: Oh okay. MS. BARNETT: They're the county, it's like six cents. MEMBER OF THE PUBLIC: Okay. MS. BARNETT: So as I said, we're recommending to CAT that they actually increase the fare, so that ADA fare would go to $3 per trip and the TD fair would still, at this point, be based on your income level and currently, the - the people that are paying - I'll go Naples Reporting, LLC www.napiesreporting.com Packet Page -480- 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 E1ui 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 back to that chart, so - wherever it is currently the people that are under the that are paying zero, would now start p, then, those individuals that are paying all the way up to those that are paying $7. 4/24/2012 Item 11.D. in here - So poverty level crying $1. And $2 would pay $3, $6 would go to 31 MEMBER OF THE PUBLIC: What percentage of - of your riders are under poverty are paying nothing right now and then they'll start at - they'll start (inaudible). MS. BARNETT: You're going to ask all the statistics, right? MEMBER OF THE PUBLIC: Sorry. MS. BARNETT: When I get through this one, I'll go through the Excel spreadsheet with the statistics in it. MEMBER OF THE PUBLIC: Okay. MS. BARNETT: No, it's good that you're asking questions and participating. We like to see that. I'm actually at the end, and we just wanted to let people know that the public and the users of the system have been supportive of the fare increase. They understand that having a service, where the fare hasn't increased for 11 years has been a real bargain, and that costs are going up. And so, they are willing to contribute some additional. But they wanted it to be known as well that a lot Naples Reporting, LLC www.naplesreporting.com Packet Page -481- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 32 of the individuals are indigent or on fixed incomes. And so, if they could try and minimize what that fare increase would be, that that is appreciated. MEMBER OF THE PUBLIC: Do you have a list of all the people that went to those meetings? MS. BARNETT: I do. MEMBER OF THE PUBLIC: And if you could contact them and ask some of them to show up. MS. BARNETT: Yeah, we definitely have their names. MEMBER OF THE PUBLIC: Do you have, like, indigent - people with ADA show up to continue they'll give you - they'll give you a million dollars. I'm serious. They can't say no to people. MS. BARNETT: Hopefully, it'll be that easy. But like I said, they are also - Well, that was one of the things. We had several meetings over the past two days. We've had some in the morning, some in the early afternoon and then evening meetings to also talk to the agencies that assist a lot of the users of the ParaTransit system, and some customers to get their feedback and see what they feel about the fare increase from an agency perspective. How would it impact - and we've heard both positive and negative from those agencies. We had an individual from ICAN participate in one Naples Reporting, LLC www.napiesreporting.com Packet Page -482- 1 2 3 4 5 6 rI 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 of the meetings this morning, and they helped support individuals with AIDS, HIV and AIDS. And a lot of the individuals that they help, he said they're not even making it. He has a family where they - six people live in the back room of someone's trailer and because it's so small, one of the daughters actually sleeps in a broken down car, and they really have no money, and the agency actually pays for all of their transportation services. 33 So, he said,the agency is struggling with donations and grants and so if they're paying a higher cost for these trips, that is a hardship. So, he really would like to see some other options pursued versus a fare increase. So you know, there is positive and negative, but he understood that costs are increasing and you know, that people that do have can't always subsidize or over subsidize the system. So, he understood that the county is putting in a lot of money now, and so to ask that the county continue to put in more and more and more, without even trying to get additional money from the users, is a hardship for the county. MEMBER OF THE PUBLIC: A friend of mine, I spoke to her about the meeting today, she said have you tried to reach out to some of these agencies that have money to - Naples Reporting, LLC www.napiesreporting.com Packet Page -483- 1 2 3 4 5 6 7 8 9 Etol 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 34 to help finance the people going to their facilities, or the private charities in Naples? I mean, you could probably get one private charity to pay this 80 grand in a second, you know? But is that legal to do that to - CAT REPRESENTATIVE: Well, the county is not a not - not a non - profit. MEMBER OF THE PUBLIC: Right. CAT REPRESENTATIVE: I mean - MEMBER OF THE PUBLIC: So this is a county - yeah, you can't do that. CAT REPRESENTATIVE: We could accept donations. MS. BARNETT: I was going to say they take donations. CAT REPRESENTATIVE: But - but you know, it's I don't know. It's not - it's not something that the county does on a regular basis. MEMBER OF THE PUBLIC: Well like you said, some of the agencies are paying the people with (inaudible), because they're so poor. But that's - you're just giving them money to - to get on the bus system. MS. BARNETT: They're purchasing the bus passes or they're giving them the $2 when they know they have a trip. MEMBER OF THE PUBLIC: It's not an official relationship between the county and them, right? Naples Reporting, LLC www.napiesreporting.com Packet Page -484- 1 2 3 4 5 6 f) 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11. D. CAT Public Meeting 02/16/12 MS. BARNETT: No. No. It's between them and their clients. MEMBER OF THE PUBLIC: This - this is kind of a Publix to get some information (inaudible) profit 25 billion of (inaudible) - 35 MS. BARNETT: Publix? The grocery store? MEMBER OF THE PUBLIC: Ask - ask for donations for MS. BARNETT: Well, the county doesn't actually go out and ask for donations, because there's no tax break for the county. And one of the agencies that participated said that they're actually having problems getting the same level of donations, because so many people are going to the same individuals, asking them to help out these agencies. And with the economy the way it is, people are afraid to continue donating at the same level. And they've even seen some of their grants decrease. So, it's a hardship all the way around, and I think that CAT is being very progressive in looking at alternatives to try and reduce cost. And also, in increasing the fare to try and keep pace with the rising cost, so that passengers do pay a fair share. Public transportation will never make a profit. The roads are subsidized, the airlines are subsidized, the buses are Naples Reporting, LLC www.napiesreporting.com Packet Page -485- look 1 2 ki 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 going to be subsidized. It's at what level. And so, I think right now, with the passengers paying four percent of the total cost of the service, a fare increase is more than warranted on the ParaTransit side. So, any questions, comments? CAT REPRESENTATIVE: Do you know if any transit agencies have, like for example, our library system has the Friends of the Library, and we have had our Domestic Animal Services have Friends of Domestic Animal Services, where people do provide donations for in the case of the library, books and - and they help the Animal Services with their care for the pets? Do you ever hear anything like that? MS. BARNETT: No transit agencies that are establishing CAT REPRESENTATIVE: I mean, I'm thinking like shelters - shelters, you know, because we actually have been approached by individuals to donate a bench or you know, that type of thing. MS. BARNETT: They are - there are some transit agencies where they have partnerships with certain social service and non - profit agencies, where they allow them to purchase the bulk passes at discounted prices to help their customers. Coalition for the Homeless gets a 10 percent discount for Links passes, so they have that Naples Reporting, LLC www.napiesreporting.com Packet Page -486- M1 1 2 kl 4 5 Ci 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 relationship to try and help them out. They also did an income, for a short amount of time, they did an income qualified pass, where they offered a lower priced bus pass to anybody that was affiliated with, like the TANF, Temporary Assistance to Needy Families, the wages system, because the income had already been verified by another agency, so the transit agency didn't have to get into income verification. They were able to offer those individuals the - the non- profit sent over a list of their clientele, so that if any of those people showed up at the terminal, they got the reduced fare passes. The other thing that some of the agencies are doing, because the ParaTransit fare is higher and there isn't a pass, they've started doing tickets, where you get like ten ride tickets. And it's ten percent cheaper to buy the booklet of tickets than it is to just pay the cash fare. But the Friends of, no, some of them are partnering with the Chambers, so that they can get the message about the importance of transit out to the business community, in hopes of supporting some dedicated funding from the county taxes and things like that. 37 MEMBER OF THE PUBLIC: Michelle, it sounds like you want to start Friends of CAT. Naples Reporting, LLC www.naplesreporting.com Packet Page -487- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Fly 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 38 CAT REPRESENTATIVE: Yeah. MEMBER OF THE PUBLIC: And I know the County Commissioner, they like Friends of this, Friends of that. They love the volunteer thing. CAT REPRESENTATIVE: Yeah. We - I mean, because we do get comments a lot about shelters and amenities provided - to provide for the riders. Not necessarily ParaTransit, obviously, but - but fixed route side. So MS. BARNETT: You don't allow people to purchase shelters for your customers? CAT REPRESENTATIVE: yes we would open them - Well, I mean, if they would, MS. BARNETT: Oh, okay. Because I - no, a lot of transit agencies allow - now, they're - more are reviewing the development orders too that when new witnesses come in - CAT REPRESENTATIVE: Yeah, that's how we - that's how we have gotten some of the donations that we've gotten. MS. BARNETT: Right. CAT REPRESENTATIVE: It's been a development MS. BARNETT: Yeah, so a lot of transit agencies are doing that now. And a lot of the fast food chains Naples Reporting, LLC www.naplesre porting .corn Packet Page -488- 1 2 3 4 5 6 7 8 9 10 11 12 13 Ogg 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 are putting shelters in front, so that they can have a stop in front to encourage people to come in to their restaurants, and so - It's catching on some places as transit is becoming more popular. MEMBER OF THE PUBLIC: Now, the history of CAT, it's fairly new, right? In Collier County? How many years? 39 MS. BARNETT: Yes, it was taken over by the county in 1999 as more of a deviated fixed route system. And then in 2001, they started offering regular fixed route and ParaTransit service. MEMBER OF THE MS. BARNETT: CAT REPRESENT. MEMBER OF THE - so that's incredible amount of time. PUBLIC: What was here before 1999? It was private providers that - kTIVE: Just the ParaTransit system. PUBLIC: Yeah? So there was no public what you've done in that short CAT REPRESENTATIVE: Mm hmm. (affirmative) MEMBER OF THE PUBLIC: I got a question, when the bus has all seats occupied. There is not empty seats. It is legal for people to stand on the bus? CAT REPRESENTATIVE: On the fixed bus? Yeah. MEMBER OF THE PUBLIC: And the CAT? CAT REPRESENTATIVE: Yeah. MS. BARNETT: They just usually are not allowed to Naples Reporting, LLC www.napiesreporting.com Packet Page -489- FN 1 2 3 G� 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 stand beyond a yellow or a white line. I'm not sure what color it is on your buses, but - CAT EMPLOYEE: White. Mm hmm. (affirmative) CAT REPRESENTATIVE: What is it? CAT EMPLOYEE: White. Yes. MS. BARNETT: So usually they can stand, just not beyond that line. What happens is the transit agencies typically develop load factor standards, so they'll say that they'll allow up to 150 percent capacity, which means they can have - if you have a 35 foot bus, 35 seats, they'll allow an additional 17 people on that bus standing. And then, once they hit that level, then they start looking at putting additional buses out there or increasing the frequency on that route to try and decrease those loads. 40 MEMBER OF THE PUBLIC: I'm just concerned, because this one time this lady was holding her daughter and she had another bags in her hand, and she almost (inaudible) So, I don't know - MS. BARNETT: So, buses have the poles and usually the overhang, so that people can hold on. And I've - I've stood up on the buses and when they stop, I know that - MEMBER OF THE PUBLIC: (inaudible) tall, they're a pain, but (inaudible) - Naples Reporting, LLC www.naplesreporting.com Packet Page -490- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 41 CAT REPRESENTATIVE: They - they have posts too, in some cases, depending on where you are. CAT REPRESENTATIVE: And there - there are hand grab bars on - CAT REPRESENTATIVE: On the chairs. CAT REPRESENTATIVE: - on the back of the seats; yeah. MEMBER OF THE PUBLIC: (inaudible) was a gentleman that standing to let her - MS. BARNETT: And that's where - usually if there's a nice - CAT REPRESENTATIVE: That's what he should have done before that happened, right? I'm just kidding. MS. BARNETT: And that - I mean, I see it when I use the bus sometimes, you know, if there's an elderly person or someone with children, some of the able body people will give up their seats. A lot of times, if they're younger able body, like 25 and under, they ignore it. And sometimes, if they're nice gentlemen, then they'll give up their seats. Not all the time. MEMBER OF THE PUBLIC: The gentleman is supposed to stand up and give the woman the seat. MEMBER OF THE PUBLIC: So, no requirements of seat belt? CAT REPRESENTATIVE: No. No. Not in - only on the Naples Reporting, LLC www.naplesreporting.com Packet Page -491- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 ParaTransit side, we have seat belts. MS. BARNETT: And they are required to strap down the wheelchairs that board the buses. So, they are required to strap them and otherwise no seat belts. And that's been debated at the Federal level, whether or not seat belts should be required on buses. School buses don't have them and it's a safety issue, because you have so many people. The buses are typically bigger, so in most accidents, the buses and the bus passengers end up okay, it's whoever they hit or were hit by - because there are great drivers and usually it's not their fault. 42 MEMBER OF THE PUBLIC: You never get money when you hit a bus. They never pay. Never. MS. BARNETT: But exiting, because of the seat belts, if you have that massive amount of people trying to get out of the vehicles, if one jams or things like that, so they debated whether or not. But so far, no requirements for seat belts on the buses. MEMBER OF THE PUBLIC: It's harder to get out from the seat belt. MS. BARNETT: Yeah. And it's annoying. Safer in the car. MEMBER OF THE PUBLIC: I have a general question about transit, have you ever thought about rapid Naples Reporting, LLC www.napiesreporting.com Packet Page -492- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 43 transit, like trains here or anything? I know it's - you started ten years ago and there's probably no infrastructure to do it. Has it ever come up, the idea? MPO REPRESENTATIVE: Yes. MS. BARNETT: Yes. MEMBER OF THE PUBLIC: Yeah? MPO REPRESENTATIVE: And that's my kind of - my gig, because I'm that metropolitan planning, that planning part, right? MEMBER OF THE PUBLIC: Yeah. MPO REPRESENTATIVE: So, we did actually look a little bit at - at rail for commuters in this last long range plan that was through 2035. And it was determined at that time that although there's interest in it, especially in the shorter running, kind of, the small cars that might run down just Fifth Avenue or something in Naples. MEMBER OF THE PUBLIC: Oh, right. MPO REPRESENTATIVE: There's a lot of interest for that. that. MEMBER OF THE PUBLIC: Because it looks cute. MPO REPRESENTATIVE: But at that time, yes. MEMBER OF THE PUBLIC: Right in Miami they have MPO REPRESENTATIVE: Yes. So anyway, we were Naples Reporting, LLC www.napiesreporting.com Packet Page -493- v 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CAT Public Meeting 02/16/12 4/24/2012 Item 11.D. 44 constantly looking at new ideas and - and ways to make transportation better, and this is what the MPO actually does. And we update our plan every five years, so when we start to do the next update, that's the time for the citizens to come out and actually - MEMBER OF THE PUBLIC: What's your opinion on that? MPO REPRESENTATIVE: I believe that it takes a certain density to support it - MEMBER OF THE PUBLIC: Right. MPO REPRESENTATIVE: - and if you don't have that density, that this is a lot of money - MEMBER OF THE PUBLIC: Yeah. MPO REPRESENTATIVE: - and quite honestly, I'm kind of a bus advocate, because the - the cost for rail is so much higher than the cost for bus lines. We could do so much with the same money, if it was invested in bus lines. MEMBER OF THE PUBLIC: Buses; right. CAT REPRESENTATIVE: There - there was also some discussion about utilizing the rail that's already here, because at one point, we did have rail that came all the way out down to U.S. 41 at the depot. I don't know if you know that museum in the city. MEMBER OF THE PUBLIC: Yeah, I - (inaudible) showed me a map once of the rail that used to be here. Naples Reporting, LLC www.napiesreporting.com Packet Page -494- 1 2 3 �, I 5 6 7 8 4 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02116/12 CAT REPRESENTATIVE: Yeah, it used to go down Goodlette, near Goodlette Road. That's where the line used to build. But a lot of that right of way is abandoned, but there was discussion about utilizing the rail - rail head, which is just South of Lee County into Collier County, and having some sort of commuter rail. MEMBER OF THE PUBLIC: Between the counties. CAT REPRESENTATIVE: Or - or like a hybrid -type rail - rail bus thing, because they do have those vehicles that convert from a rail and then they go on wheels that go on the - the road. MEMBER OF THE PUBLIC: They do? 45 MPO REPRESENTATIVE: Yeah, and there's a thing also for what is called a busway, which is a dedicated track that is sort of like what Michelle was talking about, where it may have dedicated right of way that is not on the roadway, and yet that would allow for the bus to move freely without interacting with all of the regular congested - MEMBER OF THE PUBLIC: So, that's your way of doing transit with buses? MPO REPRESENTATIVE: Yeah. MEMBER OF THE PUBLIC: Nice. CAT REPRESENTATIVE: In fact, Lee is actually looking at that. They'll do it way before we do it. Naples Reporting, LLC www. napiesreporti ng.com Packet Page -495- 1W 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02116/12 MEMBER OF THE PUBLIC: Well, they're - they have more density. MPO REPRESENTATIVE: They have twice as many people. issue. 46 MEMBER OF THE PUBLIC: More density. So, that's the MPO REPRESENTATIVE: Yeah, they're a smaller - a smaller size, so they have both things going for them. I used to work in others areas, where there was transit of trains though, and I can tell you there were some very big challenges, even if you get to the point, where you can think about a commuter rail. What Lee is going to be looking at will require sharing rail lines with other types of traffic. So, they will be using a commercial line - MEMBER OF THE PUBLIC: Train lines? MPO REPRESENTATIVE: Yeah. MEMBER OF THE PUBLIC: Like with freight trains and everything? MPO REPRESENTATIVE: Yeah. Yeah. MS. BARNETT: Everything - MPO REPRESENTATIVE: So, that's - that - that look has to take that into account. And so, you're dealing with the freight lines, sharing the lines with traffic that's for passengers. Naples Reporting, LLC www.napiesreporting.com Packet Page -496- Fq 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 CAT REPRESENTATIVE: I thought you were talking about their BRT route. MPO REPRESENTATIVE: Yeah, but on top of it, we were looking at actual rails. So anyway, yeah there's a lot of challenges for this. MEMBER OF THE PUBLIC: So, not a big global warming, when is CAT going to go totally electric? MS. BARNETT: Totally electric? MEMBER OF THE PUBLIC: What year? What year? MS. BARNETT: Well, they have hybrid - CAT REPRESENTATIVE: We do have some hybrids that are green, so but the cost for purchasing hybrid buses are twice the cost of our regular diesel. But with all the regulations that there are, the diesels are pretty - pretty good to the environment right now. A lot better than they used to be, you know, so that's my story and I'm sticking to it. MEMBER OF THE PUBLIC: Good - good line. MS. BARNETT: And actually, just if you're interested, the Center for Urban Transportation researched out of Tampa, CUTR, they just released a report on hybrid bus usage and whether they are getting the fuel returns and whether it's worth the investment for those vehicles. So, I'll be happy to give you the website if you're interested and looking at that. Naples Reporting, LLC www.napiesreporting.com Packet Page -497- 47 �a 1 2 0 4 5 Cy 7 8 9 10 11 Fla 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 MEMBER OF THE PUBLIC: Sure. MS. BARNETT: Some agencies have had some mechanical issues with the buses. Some have not seen the fuel efficiency that they anticipated with going to the hybrid vehicles. So it's a higher cost vehicle, they're not really seeing the reduction in fuel cost for them, so - But from an environment standpoint, it might be worth the investment. 48 MEMBER OF THE PUBLIC: Well, we don't have a lot of density here, so we don't have bad air pollution, like in big cities - CAT REPRESENTATIVE: No, we don't. MEMBER OF THE PUBLIC: - where it's more - you have to do that. MPO REPRESENTATIVE: They were considering tightening the regulations and we still weren't going to be in a non - attainment, so we have a little ways to go before we're at that point. MEMBER OF THE PUBLIC: Well, this economy, it will be double sized in 20, 30 years, I mean it's just normal. The population will go up. MS. BARNETT: Any other questions, comments? Well, there is a 30 day comment period, so you have until March 16th. If you know of anybody that's going to be impacted or once you leave here, you're like, Oh I Naples Reporting, LLC www.napiesreporting.com Packet Page -498- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11. D. CAT Public Meeting 02/16/12 should have said this. Please feel free to send us your comments. We have comment cards in the back of the room, so if you want to take some with you and hand them out, please give us your comments. We really want to know what the public has to say about this. It will be taken to the local coordinating board for approval. They really only have authority to approve the Transportation Disadvantaged fare, but the entire recommendation will be taken to the LCB. In addition, it will be taken to the Collier County Commission, and that would be the final approval will come from the Collier County Commission. So, there are additional opportunities for public input and we are going to take all of the input that we get and present it to the county, included in our report. So, feel free to give us your comments. That's why we're coming out here before they actually go forward with any of the proposals. So thank you all for coming, and we're around the room. We're here until seven, so if you want to ask us your questions individually or make your comments, feel free to come up to us and make them. And thank you. Take a cookie. CAT REPRESENTATIVE: (inaudible) are you hearing anything from passengers about fares or anything like that? No? Naples Reporting, LLC www.napiesreporting.com Packet Page -499- 49 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 CAT EMPLOYEE: Actually, they thought the fixed route was going - was going up also. Yes, that's all I heard (inaudible). Not really. CAT REPRESENTATIVE: And were they upset about that? CAT EMPLOYEE: Some of them, but it was - it was more like they didn't believe it, because it was (inaudible) . (Concluded at 6:32 p.m.) Naples Reporting, LLC www.napiesreporting.com Packet Page -500- 50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 CERTIFICATION OF TRANSCRIPTIONIST I, JENNIFER NALEVANKO, Legal Transcriptionist, do hereby certify that I was authorized to and did transcribe the meeting in the foregoing matter; and that the transcript, pages 1 through 50, is a true record of the digital recording. I FURTHER CERTIFY that I am not a relative, employee, or attorney, or counsel of any of the parties, nor am I financially interested in the action. DATED this 29th day of February, 2012. JENNIFER NALEVANKO, Legal Transcriptionist Naples Reporting, LLC www.napiesreporting.com Packet Page -501- 51 v 4/24/2012 Item 11.D. CAT Public Meeting 02/16/12 52 Naples Reporting, LLC www.napiesreporting.com Packet Page -502- $1(14) 7:14;18:14;20:1;22:4; 24:5;25:17,24;27:5,8,11, 21;28:19;29:22;31:3 $1.50(l) 25:14 $1.75(l) 18:14 $10(i) 22:2 $157,000 (1) 26:23 $164,000 (2) 6:5;26:21 $198,000 (1) 26:19 $2(4) 18:16;19:14;31:4; 34:22 $2.1(1) 6:2 $2.75(l) 19:14 $2000(l) 27:4 $29(l) 5:25 $3(8) 19:16;24:2;25:11,15, 17,23;30:23;31:4 $30(l) 9:4 $30,000(l) 29:17 $41,000(l) 26:24 $6(1) 31:5 $7(1) 31:6 1 (1) 51:6 10(i) 36:25 100 (2) 16:10;21:4 1000(i) 27:7 11 (2) 7:4;31:22 110(i) 30:10 14 (2) 23:2,3 150 (2) 21:4;40:9 157(l) 26:25 16(l) 16:9 161,000(l) 7:17 16th (1) 48:24 17(l) 40:11 198,000(2) 26:21,22 1999 (2) 39:9,12 2 2.75(l) 19:6 20 (2) 29:14;48:20 2001 (2) 7:3;39:10 2006(l) 7:7 2009 (3) 7:8;13:19;16:14 2011(l) 21:7 2012(l) 51:15 2035(l) 43:13 238,000(l) 27:5 25 (4) 23:11;25:1;35:4;41 29th (1) 51:15 60 (2) 12:16,20 8 80 (4) 16:13;29:13;30:10; 34:3 80,000(3) 27:8;28:25,25 80 -some (1) 27:6 0 abandoned (1) 45:4 ability (1) 30:1 able (15) 3:8;6:20;7:9,10;9:9; 10:13,13;11:11,19;15:1; 23:14;29:18;37:9;41:16, 18 accept(2) 28:21;34:11 access (12) 4:19;10:1,3,23;11:2; 12:11,22,23;15:1;22:11; 25:21;26:13 accidents (1) 42:9 accommodate (1) 8:20 accordance (1) 18 3:9 account (1) 46:23 3 30 (3) 30:10;48:20,23 35 (2) 40:10,10 4 41(l) 44:22 5 50 (8) 24:1;25:17;26:20; 27:1,9,24;30:14;51:6 51(l) 22:23 6 6:32 (1) 50:9 acronyms (2) 4:17;19:1 Act (1) 4:25 action (1) 51:11 actual (2) 21:20;47:4 actually (28) 4:2;12:12;15:21,24; 16:12,18;18:16,20;19:3; 20:25;21:7,23;22:20; 26:14;30:22;31:18;3 3:6, 8;35:9,12;36:17;43:11; 44:2,5;45:24;47:19; 49:17;50:1 ADA (9) 5:4;11:15;25:10,11, 14,24;29:23;30:22; 32:11 add (1) 8:24 added (1) 9:5 addition (4) Nanles Reporting, LLC Packet Page - 503- :ing.com 4/24/2012 Item 11.D. 5:7;8:16;15:18;49:9 additional (13) 8:12,25;14:13;20:18; 21:10;27:9,15;29:9; 31:24;33:21;40:11,13; 49:13 Administration (3) 3:10;5:1;22:5 advance (1) 11:23 adverse (2) 17:21;27:11 adversely (3) 6:12;22:9;23:5 advertising (1) 29:9 advocate (1) 44:14 affect (1) 23:6 affiliated (1) 37:5 affirmative (2) 39:18;40:3 afford (3) 6:21;8:12;11:10 afraid (1) 35:16 afternoon (1) 32:18 again (3) 7:8;23:8;24:8 age (3) 3:13;4:21;12:24 agencies (18) 5:1;9:7;19:18;32:19, 24;33:25;34:18;35:11, 15;36:7,14,21,22;37:13; 38:15,24;40:7;48:2 agency(6) 6:9;32:22;33:8,10; 37:7,8 ago (1) 43:2 ahead (2) 3:1,15 AIDS (2) 33:2,2 air (1) 48:10 airlines (1) 35:25 allow (7) 25:12;36:22;38:10,15; 40:9,11;45:17 allowed (1) 39:25 almost (3) 9:4;21:4;40:18 alternatives (1) 35:21 although (1) 43:14 February 16, 2012 always (1) 33:16 amazing (2) 21:22,24 amenities (1) 38:6 Americans (1) 4:24 amount (5) 30:5,6;37:2;39:17; 42:16 amounts (1) 29:17 analysis (12) 3:3,18;6:11,15,18; 16:3;17:19;18:4;20:20; 22:7;25:25;27:10 Animal (3) 36:9,9,12 annoying (1) 42:22 anticipated (1) 48:4 application (1) 22:14 applied (3) 16:22;23:18;25:17 apply (2) 5:5;27:2 applying (1) 25:23 appointments (3) AOW 5:13,16;28:20 appreciated (1) 32:3 approached (1) 36:18 approval (2) 49:7,11 approve (1) 49:7 approved (1) 19:16 Area (9) 3:3,10,25;4:10,15; 13:2;22:24;26:7;28:21 areas (13) 13:13;22:10,22;23:4, 6,6;25:20,25;26:2,3,3,4; 46:9 argument (1) 21:19 around (2) 35:19;49:19 assessment (1) 18:4 assist (1) 32:19 Assistance (1) 37:5 associated (1) 8:14 attempting (1) (1) $1 - attempting 21:15 attention (1) 20:11 attorney (1) 51:10 attribute (1) 14:3 audience (2) 17: 12,15 August (1) 7:7 authority (3) 24:4,6;49:7 authorized (1) 51:4 available (3) 3:6;4:21;12:1 Avenue (1) 43:16 average(4) 19:6,13;22:25;23:1 averages(2) 5:25;19:18 away (2) 19:24;22:2 U. back (6) 22:25;29:8;31:1;33:5; 41:6;49:2 bad (1) 48:10 bags (1) 40:18 bargain (1) 31:22 BARNET (1) 22:1 BARNETT (73) 3:1;7:6,20,23;8:8;9:7, 17;10:21;11:2,5,7,20; 12:14,16,19,23;13:6,12; 17:17,23;18:10,24; 19:12,22;24:9,14,18,22; 25:4,9;26:8,12,16;27:22; 29:2,5;30:16,18,21; 31:10,13,16;32:6,9,14; 34:12,21;35:1,6,9;36:14, 20;38:10,14,21,24;39:8, 13,25;40:6,20;41:10,14; 42:2,15,22;43:5;46:2 1; 47:8,10,19;48:2,22 bars (1) 41:4 based (5) 19:9;23:22;27:10,25; 30:24 basis (1) 34:16 becoming (1) 39:4 began (1) 14:1 belt (2) 41:24;42:21 belts (5) 42:1,4,6,16,19 bench (1) 36:18 benefits (1) 12:8 best (1) 21:18 better (2) 44:2;47:15 beyond (3) 25:17;40:1,7 big (3) 46:11;47:6;48:11 bigger (1) 42:8 bike (2) 17:10,11 billion (1) 35:5 bit (4) 12:5;16:15;19:8;43:12 blue (2) 4:5;10:21 board (6) 17:20;20:14,18;21:1; 42:3;49:6 board's (1) 20:11 bodied (1) 9:9 bodies (1) 10:13 body (2) 41:16,18 booklet (1) 37:17 books (1) 36:11 both (3) 6:24;32:23;46:8 bottom (1) 7:1 break (1) 35:10 bringing (1) 29:15 broken(1) 33:7 brought (1) 20:11 brown (1) 22:17 BRT (1) 47:2 budget (5) 7:15;8:19;20:6,9,10 build (1) 45:3 bulk (2) 30:16;36:23 Bulletin (1) 3:5 bus (27) 9:5;11:4;12:11,22; 13:4,7;14:8;17:9;26:7,8; 34:20,21;37:4;39:20,21, 22;40:10,11;41:15;42:9, 14;44:14,15,16;45:9,17; 47:22 buses (17) 8:25;11:19;35:25; 40:2,13,20,22;42:3,6,6,8, 9,19;44:18;45:21;47:12; 48:3 business (1) 37:21 busway (1) 45:14 buy (1) 37:17 C cab (1) 11:10 call (2) 6:22;11:23 called (1) 45:14 calls (1) 5:18 came (3) 16:23;21:3;44:21 can (27) 5:15,16,16,17;9:10,18; 12:6;13:21;15:3,22; 18:13,19;21:2,12,16; 22:4;24:9,14;27:5; 29:23;37:19;39:1;40:6, 10,21;46:10,12 CAP (2) 4:11;9:20 capacity (3) 28:8,13;40:9 captive (1) 17:12 captured (1) 17:15 car (2) 33:7;42:23 cards (1) 49:2 care (1) 36:12 cars (1) 43:16 case (1) 36:11 cases (1) 41:2 cash (3) 16:8,10;37:18 4/24/2012 Item 11.D. CAT (80) 3:24,25;4:12;5:9;7:18, 20,23;8:1,12,16,22,23; 9:21,22;10:2,3,5,7,11,17, 21,22;11:17;12:20; 15:21;16:20;17:18; 18:18;19:11;20:3;22:7; 23:10;24:4,9,16;25:1; 26:18;27:14;29:22; 30:22;34:5,8,11,14; 35:20;36:6,16;37:25; 38:1,5,12,18,22;39:5,14, 18,22,23,24;40:3,4,5; 41:1,3,5,6,12,25;44:19; 45:1,8,24;47:1,7,11; 48:12;49:23;50:1,4,6 catching (1) 39:3 CAT's (2) 3:17;17:23 causes (1) 13:8 census(2) 22:19;23:3 cent (1) 24:1 Center (1) 47:20 cents (8) 6:20;23:11;25:17; 26:20;27:1,24;30:14,19 certain (7) 13:13;20:9;28:6,7,15; 36:21;44:8 CERTIFICATION (1) 51:1 certify (2) 51:4,9 chains (1) 38:25 chairs (1) 41:5 challenges (2) 46:11;47:5 Chambers (1) 37:19 change (9) 6:11;13:19,20,20,24; 14:5,16,16;24:4 changed (1) 14:6 charge(1) 22:2 charging (4) 3:23;14:1;18:5,18 charities (1) 34:2 charity (1) 34:3 chart (1) 31:1 cheaper(6) 12:5,6;18:20;19:14; Nantes Reporting, LLC Packet Page - 504 - ing.com February 16, 2012 30:16;37:16 children (1) 41:16 choose(1) 17:9 cities (1) 48:11 citizens (1) 44:5 city (1) 44:23 clientele (1) 37:10 clients (1) 35:2 close (1) 19:17 Coalition (1) 36:24 Coast (2) 19:2,3 collect (2) 22:14;29:13 Collier (18) 3:3,10,25;4:1,8,10,12; 6:1;20:23,24;22:18,22; 23:1,7;39:6;45:6;49:10, 11 color (4) 3:12;4:3;22:17;40:2 comfortable (1) 3:14 coming (5) 3:2;12:2;18:2;49:17, 19 comment (2) 48:23;49:2 comments (7) 36:5;38:6;48:22;49:2, 4,16,21 commercial (1) 46:14 commission (3) 21:19;49:10,12 Commissioner (1) 38:3 commitment (1) 38:23 community (3) 4:13;10:23;37:21 commuter (2) 45:6;46:12 commuters (1) 43:12 compared (1) 9:4 complete (2) 6:11,14 complicated (1) 16:22 concerned (1) 40:16 Concluded (1) (2) attention - Concluded 50:9 conducted (1) 3:9 congested (1) 45:19 conservative (1) 23:25 consider (3) 7:14;14:25;27:18 considerations (1) 20:12 considered (4) 7:23,25;11:7,10 considering (4) 6:10;7:12;15:9;48:15 constantly (2) 12:1;44:1 contact (2) 30:13;32:7 continue (5) 15:15,16;32:11;33:19; 35:16 continued (2) 5:23,24 continuing (1) 15:20 contract (4) 5:10;15:25;24:9,10 contractor (1) 15:25 contribute (1) 31:23 control (1) 15:22 controlling (1) 16:5 convert (1) 45:10 convince (1) 9:19 cookie (1) 49:22 coordinated (1) 4:13 coordinating (3) 20:14,25;49:6 coordinator (1) 4:14 co -pay (2) 24:4;29:25 co -pays (3) 6:4;29:12,14 cost (20) 5:23;6:3;8:15;9:3,4, 13;15:19;28:4,4;29:7; 33:11;35:21,23;36:3; 44:14,15;47:12,13;48:5, 6 costs (9) 8:14;9:6;15:21,22,23; 16:2,5;31:22;33:15 counsel (1) 51:10 counties (2) 18:8;45:7 County (41) 4:2,8,12;6:1;8:1,9; 10:9;13:4,10;18:6,12,12; 19:2,5,5;22:18,22;23:1, 7;28:15;29:3,5;30:18; 33:18,19,22;34:5,9,16, 25;35:9,11;37:22;38:2; 39:6,8;45:5,6;49:10,12, 15 county's (1) 8:11 cover (3) 23:12;26:21;27:1 covered (1) 25:25 create (1) 25:19 creating (1) 8:21 Creole (1) 3:7 crucial (1) 21:14 CTC (2) 4:12;5:8 current(1) 23:17 currently (2) 30:25;31:2 customer (2) 6:3;25:23 customers (10) 4:5;5:13;25:18,20; 26:1;27:12;29:24;32:20; 36:24;38:11 cut (1) 20:16 cute (1) 43:21 CUTR (1) 47:21 ri Daily (1) 3:4 darker (1) 22:17 DATED (1) 51:15 daughter (1) 40:17 daughters (1) 33:6 day (4) 16:10,12;48:23;51:15 days (5) 28:7,8,11,15;32:16 dealing (1) 46:23 debated (2) 42:5,18 debt (1) 7:21 decide (1) 17:10 decrease (10) 14:3,10;16:9,24; 17:12;27:2,7;29:7; 35:18;40:15 decreased (2) 14:15;20:2 decreases(1) 16:18 dedicated (3) 37:22;45:14,16 deep (1) 18:21 definitely (1) 32:9 deliver (1) 28:11 demand (3) 8:17;9:2;28:9 dense (1) 13:10 density (5) 44:8,11;46:2,5;48:10 denying (1) 5:21 depending (1) 41:2 depot (1) 44:22 determine (1) 6:19 determined (1) 43:13 develop (1) 40:8 development (2) 38:16,22 deviated (1) 39:9 diesel (1) 47:13 diesels (1) 47:14 difference (2) 8:22;19:4 different (1) 18:8 difficult (1) 19:9 digital (1) 51:7 dip (1) 13:22 dips (1) 15:3 Disabilities (1) 4:24 disability (1) 3:13 4/24/2012 Item 11.D. disabled (4) 4:19;5:4;11:14;17:7 Disadvantaged (7) 4:16,18,23;11:8,11; 12:19;49:8 discount (2) 18:22;36:25 discounted (1) 36:23 discussed (3) 24:7;28:5,6 discussion (4) 20:3,5;44:20;45:4 discussions (1) 6:7 disparity (2) 22:16 ;25:19 distance (2) 19:12;28:1 doctors (1) 28:21 dollar (2) 2722;28:24 dollars (6) 20:19;27:6,9;30:9,14; 32:12 Domestic (2) 36:8,9 donate (1) 36:18 donating (1) 35:16 donations (8) 33:10;34:11,13;35:7, 10,13;36:10;38:19 done (2) 39:16;41:13 door (1) 11:24 door -to -door (1) 5:5 double (2) 25:13;48:20 down (13) 15:23;16:2;17:1,3,5; 23:19;27:4,7;3 3:7;42:2; 43:16;44:22;45:1 drivers (1) 42:11 During (1) 3:16 E earlier (4) 16:6,15;18:3;22:6 early (1) 32:17 easier (1) 3:25 East (1) 18:23 easy (3) Naples Reporting, LLC Packet Page -505 -: ing.com February 16, 2012 4:3,5;32:14 economist (1) 16:18 economy (6) 8:6,9;14:6;19:19; 35:15;48:19 efficiencies (1) 16:4 efficiency (1) 48:4 elasticity (3) 6:19,22;23:18 elderly (2) 17:7;41:15 electric (2) 47:7,8 eligible (4) 5:13,19,22;22:12 else's (1) 24:20 EMPLOYEE (5) 40:3,5;50:1,6;51:10 empty (1) 39:20 encourage(2) 30:8;39:2 end (2) 31:18;42:9 enough (5) 7:16;13:6,9;23:12; 25:7 entire (2) 14:3;49:8 environment (2) 47:15;48:7 equity (6) 6:11,14,18;22:7; 25:25;27:10 Escambia (1) 19:1 especially (1) 43:15 established (1) 29:13 establishing (1) 36:15 Estates (2) 11:1;26:6 estimate (1) 9:4 estimates (1) 23:25 even (9) 7:24;14:14;20:8; 22:11;29:12;33:3,20; 35:17;46:11 evening (1) 32:18 everybody (4) 3:2;24:20;26:10,12 everyone (4) 3:5,12,13;21:16 everywhere (4) (3) conducted - everywhere 13:4,7,8;24:1 example (1) 36:7 exceeded (1) 20:10 exceeding (1) 20:6 Excel (1) 31:14 excess (1) 21:3 exhausted (3) 15:10,11,13 existing (4) 3:17,18;6:23;26:24 exiting (1) 42:15 expand (3) 9:18;10:11;13:9 expanded (1) 8:20 expansion (1) 9:17 expenses (1) 15:18 expensive (1) 6:1 experiencing (1) 8:16 express (1) 4:8 extra (1) 17:16 F faced (1) 20:5 facilities (1) 34:1 fact (1) 45:24 factor (1) 40:8 factors (1) 14:9 fair (3) 20:21;30:23;35:23 fairly (1) 39:6 fall (8) 5:22;6:5,7;8:21;23:13; 26:22;27:2,10 Families (1) 37:6 family (2) 11:8;33:4 fantastic (1) 7:5 far (3) 3:18;28:22;42:18 fare (81) 3:3,18,19,20;6:7,10, 13,15,20,23;7:2,2,7; 13:19,20,20,24;14:5,10, 10,12,16,19,23,24;15:5, 9;16:6,9,10,14,14,17,17, 19,25;17:3,15,19;18:4, 14;19:8,9,15,19,21; 20:16,21;22:6,9;23:4,9, 11,18;24:20,20,22; 25:11,13,14;26:20;27:3, 15,16;28:2;29:22;30:4,8, 22,23;31:20,21;32:2,21; 33:13;35:22;36:4;37:12, 14,18;49:8 farebox (1) 29:11 fares (6) 17:5;18:13,16;20:5; 25:6;49:24 faring (1) 14:16 fast (1) 38:25 fault (1) 42:12 favor (1) 21:25 feasible (1) 18:1 February(1) 51:15 Federal (6) 3:10;4:25;8:4;22:5; 25:12;42:5 fee (2) 16:8;21:10 feedback (2) 19:22;32:21 feel (6) 3:13,15;32:21;49:1, 16,21 few (4) 9:2;15:3;21:5;30:13 Fifth (1) 43:16 fill (1) 22:14 final (1) 49:11 finance (1) 34:1 financially (2) 18:1;51:11 find (1) 28:21 first (2) 20:4;21:4 fiscal (1) 20:19 five (2) 11:3;44:3 fixed (47) 3:20;4:2;5:2,3;6:24, 25;7:6,15,24;8:24;9:5,9, 10,11;10:4,7,8,14,22,24; 11:2,19,21;12:1,6,9; 13:1,9,15,18,25;14:19, 21,25;16:24;17:2,8; 18:13;25:13,14;27:17; 32:1;38:8;39:9,10,22; 50:1 flexibility (1) 8:10 Florida (2) 18:10;24:3 folks (1) 21:2 food (1) 38:25 foot (1) 40:10 foregoing (1) 51:5 formulas (1) 16:22 forward (1) 49:18 found (2) 20:18;26:19 four (3) 6:3;17:1;36:3 free (4) 3:15;49:1,16,21 freely (1) 45:18 freight (2) 46:18,24 frequency (1) 40:14 Fridays (1) 28:7 friend (1) 33:23 friends (7) 11:8;36:8,9;37:18,25; 38:3,3 front (3) 21:19;39:1,2 FTA (2) 5:1;6:9 fuel (5) 8:13;15:19;47:23; 48:4,6 fund (1) 6:2 funding (4) 13:6,9;15:10;37:22 funds (3) 8:11;15:11,12 further (2) 28:1;51:9 gain (1) 16:3 Gate (1) G 4/24/2012 Item 11.D. 26:5 Gates (1) 11:1 gender (1) 3:13 general(2) 8:11;42:24 generate (8) 6:6;14:13;23:12;25:7; 26:19;27:5,8;29:9 generated (2) 6:17;26:17 generating (2) 8:10;26:23 generation (2) 23:25;27:4 gentleman (2) 41:8,21 gentlemen (1) 41:19 gets (2) 6:1;36:24 gig (1) 43:8 gives (3) 11:21;12:3;27:5 giving (2) 34:19,22 global (1) 47:6 goal (1) 17:23 goes (8) 10:5,8,12;16:25;17:1, 5;27:4,7 Golden (2) 11:1;26:5 good (6) 20:15;26:21;31:16; 47:15,18,18 Goodlette (2) 45:2,2 government (3) 8:3,4;25:12 grab (1) 41:4 grand (1) 34:3 grant (1) 15:12 grants (2) 33:11;35:17 great (2) 21:13;42:11 greater (4) 22:16,19,23;27:11 green (1) 47:12 grocery (1) 35:6 growth (2) 23:16;26:19 Guess (1) Naples Reporting, LLC Packet Page - 506 - :ing.com February 16, 2012 12:15 guide (1) 28:23 guys (1) 18:16 H half (2) 12:3,21 hand (3) 40:18;41:3;49:3 happen (1) 26:2 happened (1) 41:13 happening (1) 23:22 happens (2) 17:4;40:7 happy (2) 21:10;47:24 hard (1) 28:10 harder(1) 42:20 hardship (4) 19:25;33:12,21;35:19 head (1) 45:5 healthcare (1) 8:14 hear (1) 36:13 heard (2) 32:23;50:3 hearing (3) 19:25;20:18;49:23 help (11) 6:2;8:12;16:4;28:13; 29:7;33:3;34:1;35:15; 36:11,24;37:1 helped (1) 33:1 helping (1) 21:23 helps (2) 6:19;11:20 hereby (1) 51:4 high (2) 9:3;28:9 higher (7) 28:2,4,8;33:11;37:14; 44:15;48:5 hired (1) 16:18 history (1) 39:5 hit (4) 40:12;42:10,10,14 HIV (1) 33:2 (4) example - HIV hmm (2) 39:18;40:3 hold (2) 21:15;40:21 holding (1) 40:17 hole (1) 29:1 Homeless (1) 36:24 honestly (1) 44:13 Hopefully (1) 32:14 hopes (1) 37:21 hour (2) 12:2,2 house (1) 10:6 hundreds (1) 21:2 hybrid (4) 47:10,12,22;48:5 hybrids (1) 47:11 hybrid -type (1) 45:8 ICAN (1) 32:25 idea (1) 43:3 ideas (1) 44:1 identified (2) 4:3;23:4 identify (2) 6:18;22:22 ignore (1) 41:19 Immokalee (2) 3:5;21:17 impact (7) 6:12;14:15,21,22; 15:16;17:21;32:22 impacted (2) 22:9;48:25 impacts (2) 28:10;29:25 implemented (3) 13:24;14:11;16:7 importance (1) 37:20 impossible (1) 13:5 inaudible (18) 18:10,23;21:21;24:12, 13;30:12;31:9;34:18; 35:4,5;40:18,24,25;41:8; 44:24;49:23;50:3,8 included (1) 49:15 income (17) 4:20;11:10;12:24; 19:9;22:10,13,15,16,20; 25:22;26:4,6;30:24; 37:2,3,6,8 incomes (2) 22:19;32:1 increase (50) 3:20;5:23,24;6:8,10, 13,22;7:4,12,15;8:17,18, 23;14:11,13,19,20,24; 15:10;16:6,13,14,16,17; 17:3,5,20;19:15,21; 20:16;22:7,9;23:5,9,11, 24;24:1,2;25:23;26:20, 23;27:16;28:24;29: 10; 30:22;31:20;32:3,21; 33:14;36:4 increased (5) 7:7,8;14:12;23:20; 31:21 increases (12) 7:7,10;8:13,13;9:11, 12;14:23;15:6;19:19; 25:10,18;27:15 increasing (10) 7:9;15:2,4,5,6,7,19; 33:15;35:22;40:14 incredible (1) 39:16 incremental (1) 7:10 incrementally (1) 27:15 indigent (2) 32:1,10 individual (1) 32:25 individually (2) 21:8;49:21 individuals (17) 4:4;5:4;7:14;12:11; 17:11;18:22;28:19; 29:16,18,21;31:4;32:1; 33:2,3;35:14;36:18;37:9 information (4) 16:22;22:13,15;35:4 infrastructure (1) 43:3 input (2) 49:14,14 instead (1) 3:24 intent (1) 17:25 interacting (1) 45:18 interest (3) 19:8;43:14,19 interested (3) 47:20,25;51:11 into (9) 8:1,11;14:9,14,17; 29:15;37:8;45:5;46:23 introduced (1) 4:9 invested (1) 44:16 investment (2) 47:23;48:8 issue (3) 20:5;42:7;46:6 issues (1) 48:3 J jams (1) 42:17 JENNIFER (2) 51:3,25 K keep (3) 15:23;16:1;35:22 kidding (1) 41:13 kind (4) 35:3;43:7,15;44:13 knowing (1) 23:18 known (1) 31:25 L lady (1) 40:17 laid (1) 14:7 Lakeland (1) 19:1 language(1) 3:8 large (1) 13:1 larger (1) 18:15 last (2) 20:5;43:12 LCB (1) 49:9 least (1) 23:24 leave (1) 48:25 Lee (6) 4:8;18:6;19:1;45:5,24; 46:12 legal (4) 34:4;39:21;51:3,25 length (2) 19:11,12 Nanles Reporting, LLC Packet Page - 507 - ing.com 4/24/2012 Item 11.D. letter (2) 30:5,15 letters (1) 29:24 letting (1) 29:24 level (8) 22:16;30:24;31:2; 35:13,17;36:1;40:12; 42:5 levels (1) 23:17 library (3) 36:7,8,11 life - sustaining (1) 28:3 likely (1) 23:23 limited (2) 9:1;10:9 limiting (2) 28:6,15 LinC (1) 4:7 line (6) 15:3;40:1,7;45:2; 46:15;47:18 lines (7) 10:21;44:15,17;46:13, 16,24,24 Links (1) 36:25 list (2) 32:4;37:10 little (5) 12:4;16:15;19:7; 43:12;48:17 live (2) 10:25;33:4 load (1) 40:8 loads (1) 40:15 local (4) 8:3;20:13,25;49:6 locals (1) 15:11 locations (2) 13:16;21:17 logarithms (1) 16:23 long (3) 13:13;27:14;43:12 look (7) 18:25;22:10;23:20; 25:10;29:8;43:11;46:22 looked (10) 16:19,20,20;18:8,11; 23:8,15;24:1;25:16; 26:16 looking (12) 15:15;16:3;19:18; 27:24;30:3;35:20;40:13; February 16, 2012 44:1;45:25;46:13;47:4, 25 looks (1) 43:21 lot (35) 3:25;4:17,21;7:14; 14:1,6,9;15:20;16:8; 18:5,7,20,21;19:14,18; 22:3;27:11;28:17;29:20; 30:11;31:25;32:19;33:2, 19;38:6,14,24,25;41:17; 43:19;44:11;45:3;47:5, 15;48:9 love (1) 38:4 low (1) 26:4 lower (8) 9:6;22:10,18,20; 25:21;26:6;28:3;37:4 mail (1) 30:16 main (1) 11:15 maintain (1) 21:11 major (4) 6:10;7:11,15;13:7 majority (4) 11:18;15:16;22:19; 25:19 making (2) 8:2;33:4 manage (1) 4:24 managed (1) 4:1 Manatee (2) 18:12;19:2 many (11) 6:20;9:2;12:10;15:19; 21:14,20,24;35:13;39:6; 42:8;46:3 map (1) 44:25 March (3) 7:8;13:19;48:24 market (1) 16:21 massive (1) 42:16 matter (2) 24:5;51:5 may (6) 12:23,25;14:6,23; 19:25;45:16 maybe (2) 27:23;28:12 mean (11) 8:5;9:19;17:23;25:5; (5) hmm - mean 34:2,8;36:16;38:5,12; 41:14;48:20 meaning (1) 3:11 means (2) 10:18;40:10 mechanical (1) 48:3 Medicaid (21) 5:7,8,9,10,13;12:5; 24:3,5,6,9,10,15,17,22; 25:8,9,24;28:18,21; 29:20,21 medical (4) 5:13,16;28:3,20 meeting (8) 3:3,6,9;21:4,5,5; 33:24;51:5 meetings (10) 20:15;21:1,3,6,8,15; 32:5,16,18;33:1 MEMBER (95) 7:5,17,21;8:5;9:15,19; 10:1,5,10,15,20,25;11:3, 6,13;12:10,15,18,21; 13:3,11; 17:14; 18:9,23 ; 19:20;21:18;24:8,12,16, 19,24;25:3,5;26:5,10,15; 27:20;28:24;29:3;30:12, 17,20;31:7,12,15;32:4,7, 10;33:23;34:7,9,17,24; 35:3,7;37:24;38:2;39:5, 12,15,19,23;40:16,24; 41:8,21,23;42:13,20,24; 43:6,10,18,21,23;44:6,9, 12,18,24;45:7,12,20,23; 46:1,5,16,18;47:6,9,18; 48:1,9,13,19 members (1) 11:9 mentioned (1) 16:6 message (1) 37:20 Metropolitan (2) 20:24;43:8 Miami (3) 18:15;28:20;43:23 Michelle (3) 21:1;37:24;45:15 microphone (1) 21:23 might (6) 16:16;27:23,24;29:7; 43:16;48:7 migrated (1) 14:2 mile (1) 5:3 miles (1) 11:3 million (2) 6:2;32:12 mine (1) 33:23 minimize (1) 32:2 minority (6) 22:21,22,25;23:4; 26:3,6 Mm (2) 39:18;40:3 mobility (3) 11:22;12:3;17:24 Monday (1) 28:7 money (10) 8:1;17:16;33:7,19,21, 25;34:20;42:13;44:11, 16 month (3) 12:8;13:21;30:7 monthly (3) 12:7;18:19,20 months (1) 13:22 more (36) 8:19;9:5;11:22;12:3,3, 21;14:16,25;15:7,12; 16:10;17:12;18:18;20:9; 21:9,15;22:3;23:3,6; 25:11,13,14;28:13,16, 25;33:20,20,20;36:4; 38:15;39:4,9;46:2,5; 48:13;50:7 morning (2) 32:17;33:1 most (3) 10:12;26:7;42:9 move (1) 45:18 moving (1) 28:11 MPO (22) 20:23,24;21:22;43:4, 7,11,19,22,25;44:2,7,10, 13;45:13,22;46:3,7,17, 20,22;47:3;48:15 much (8) 5:15;6:16;7:18;8:25; 13:23;18:14;44:15,16 multi -load (1) 28:17 multiple (1) 21:3 museum (1) 44:23 N NALEVANKO (2) 51:3,25 names (1) 32:9 Naples (3) 3:4;34:2;43:17 national (1) 3:12 near (1) 45:2 necessarily (1) 38:7 need (4) 8:19;12:12;29:8;30:9 needs (1) 12:12 Needy (1) 37:6 negative (3) 9:13;32:23;33:14 neighbor (1) 18:6 new (8) 4:7,9;15:25,25;16:12; 38:16;39:6;44:1 News (1) 3:4 next (1) 44:4 nice (3) 41:11,19;45:23 nobody (1) 13:14 non- (1) 37:9 non - attainment (1) 48:17 non - profit (2) 34:6;36:22 nor (1) 51:11 normal (1) 48:21 notice (1) 7:1 number (2) 21:13;27:4 numbers (1) 16:21 C objectives (2) 3:17;6:14 obviously (1) 38:8 occupied (1) 39:20 off (1) 14:7 offer (5) 5:4,7,8,11;37:9 offered (1) 37:4 offering (2) 5:9;39:10 official (1) 34:24 offset (1) 4/24/2012 Item 11.D. 8:13 Okaloosa (4) 18:7,9,11;19:2 Once (5) 13:24;25:17;40:12; 44:25;48:25 One (33) 7:1,23,25;8:9;9:17; 11:12;13:7;15:6,9; 17:13;20:11;22:10,16, 24,24;23:8,16,17,20; 25:18,24;26:2;28:17; 29:19;31:13;32:15,25; 33:6;34:3;35:11;40:17; 42:17;44:21 only (15) 5:12;10:8;13:25; 17:13,22;22:24;25:17; 26:24;27:8,9;28:12,19; 29:13;41:25;49:7 on -time (1) 28:10 Ooh (1) 26:21 open (2) 3:11;38:13 operate (1) 5:2 operated (1) 4:1 operating (1) 15:18 operational (1) 16:4 operations (1) 16:2 opinion (1) 44:6 opportunities (1) 49:13 opposed (1) 11:14 opposition (1) 19:21 opt (2) 24:12,14 option (1) 17:22 options (12) 11:22;12:3,4;15:15; 17:8;22:11;23:10;26:17; 27:25;28:16;29:7;33:13 order (2) 6:6;15:15 orders (1) 38:16 Organization (1) 20:25 origin (1) 3:12 Orlando (2) 18:15;28:20 others (1) Naples Reporting, LLC Packet Page - 508- :ing.com February 16, 2012 46:9 otherwise (1) 42:4 out (22) 15:24;20:15;21:16; 22:14;24:12,14;26:9; 28:15;29:24;33:25; 35:10,15;37:1,20;40:13; 42:17,20;44:5,22;47:21; 49:3,17 outlying (2) 26:2,3 out -of -area (1) 28:18 outside (1) 13:1 over (8) 3:16;9:8;12:9;27:16; 32:16;33:17;37:10;39:8 overall (4) 8:1;17:23;26:22;30:1 overhang (1) 40:21 oversee (1) 4:14 owe (1) 30:5 P pace (1) 35:22 pages (1) 51:6 pain (1) 40:25 par (1) 18:16 ParaTransit (46) 3:3,22;4:9,10;5:5,14, 25;6:2,24,25;7:2,13,18, 25;8:17,25;9:8,13,23; 10:13;11:18,21,22;12:9; 14:18,19,21,24;15:2,4; 16:1;17:4,6,10;18:24; 22:14;23:5;27:19;28:8; 32:20;36:4 ;37:14;38:8; 39:11,14;42:1 part (9) 6:9,13,18;9:22;10:17; 17:18;18:4;22:5;43:9 participate (1) 32:25 participated (1) 35:12 participating (1) 31:17 particular (2) 6:12;20:21 parties (1) 51:10 partnering (1) 37:19 (6) meaning - partnering partnerships (1) 36:21 parts (1) 10:9 pass (10) 12:7,7;16:11,12,12; 18:19,20;37:3,4,15 passenger (1) 9:3 passengers (5) 35:23;36:2;42:9; 46:25;49:24 passes (6) 14:2;16:10;34:21; 36:23,25;37:12 past (1) 32:16 pattern (1) 13:23 pay (17) 20:1,2;21:10,20;28:2; 29:14,18,22,25;30:4,6,8; 31:4;34:3;35:23;37:17; 42:14 paying (14) 15:8;16:8;17:16; 28:19;29:17;30:25;31:3, 3,4,5,8;33:11;34:18;36:3 pays (2) 6:3;33:8 peer (5) 3:22;18:3,3,17,21 peers (4) 18:19,25;19:13,15 penalties (1) 30:4 people (70) 3:6;6:20;8:19;9:5,8, 20,20,24;10:25;11:15, 19,20;12:10,12,22; 13:12,14;14:1,2,4,6,25; 15:8,12,17; 16:8; 17:8,2 1, 24,25;20:1;21:4,13,14, 20,20,24,25;22:3,4; 26:13;27:12;28:1,16; 29:14;30:8,13,25;31:2, 18;32:5,11,13;33:4,16; 34:1,18;35:14,16;36:10; 37:11;38:10;39:2,21; 40:11,21;41:17;42: 8,16; 46:4 per (6) 5:25;9:3,3,4;29:17; 30:23 percent(20) 6:3;8:18;12:16,20; 16:9,11,13,25;17:1,13; 22:23;23:2,3 ;27:9; 29:13,14;36:3,25;37:16; 40:9 percentage (2) 24:16;31:7 percentage -wise (1) x 12:13 performance (1) 28:10 perhaps (1) 27:25 period (1) 48:23 person (4) 11:14;21:7,7;41:16 perspective (2) 28:14;32:22 pets (1) 36:12 phones (1) 18:24 pick (3) 11:24;29:4,6 pick- (1) 26:10 pick -up (1) 26:12 places (2) 10:12;39:3 plan (2) 43:13;44:3 Planning (3) 20:24;43:8,9 please (3) 3:8;49:1,4 plus (1) 30:10 pm (1) 50:9 pockets (3) 10:23;13:12;22:18 point (6) 3:14;19:19;30:24; 44:21;46:11;48:18 poles (1) 40:20 Polk (2) 18:12;19:2 pollution (1) 48:10 poor (1) 34:19 popular (2) 16:13;39:4 population (4) 6:13;22:23;23:1;48:21 populations (1) 22:8 portion (1) 13:1 position (1) 15:14 positive (5) 9:12;14:15;19:22; 32:23;33:14 possibility (1) 30:3 posts (1) 41:1 potential (1) 29:9 poverty (2) 31:2,8 prefer (2) 3:7;20:1 present (1) 49:15 presentation (1) 3:16 pretty (6) 5:15;13:23;18:14; 19:17;47:14,15 previous (2) 3:20;23:23 price (1) 27:25 priced (1) 37:4 prices (2) 8:13;36:23 prioritization (1) 5:18 private (3) 34:2,3;39:13 probably (4) 21:3;22:3;34:3;43:2 problems (4) 28:17,22;29:19;35:12 process (1) 27:18 profit (5) 8:2,2;35:4,24;37:10 program (1) 3:11 programs (1) 26:1 progressive (1) 35:20 project (2) 20:8,8 projected (1) 20:7 proposals (1) 49:18 proposed (1) 19:16 provide (12) 4:15;8:12;9:23;15:14; 17:24;20:21;24:6,11; 29:20;30:1;36:10;38:7 provided (2) 5:19;38:7 providers (2) 4:15;39:13 providing (5) 5:24;8:15;18:21; 20:12;24:14 PUBLIC (100) 7:5,17,21;8:5;9:15,19; 10:1,5,10,15,20,25;11:3, 6,13;12:10,15,18,21; 13:3,11;17:14;18:9,23; Naples Reporting, LLC Packet Page - 509- aing.com 4/24/2012 Item 11.D. 19:20;21:18;24:8,12,16, 19,24;25:3,5;26:5,10,15; 27:20;28:24;29:3;30:12, 17,20;31:7,12,15,19; 32:4,7,10;33:23;34:7,9, 17,24;35:3,7,23;37:24; 38:2;39:5,12,15,15,19, 23;40:16,24;41:8,21,23; 42:13,20,24;43:6,10,18, 21,23;44:6,9,12,18,24; 45:7,12,20,23;46:1,5,16, 18;47:6,9,18;48:1,9,13, 19;49:5,13 published (1) 3:4 Publix (2) 35:4,6 purchase (2) 36:23;38:10 purchasing (2) 34:21;47:12 purpose (3) 5:15;11:15;14:12 pursued (1) 33:13 put (3) 13:15;19:7;33:20 puts (2) 6:1;8:1 putting (3) 33:18;39:1;40:13 qualification (1) 10:18 qualified (2) 10:16;37:3 qualify (4) 4:22;11:11;12:24,25 qualifying (1) 13:2 quarter (6) 5:3;7:11;13:25;16:7; 27:18,23 quicker (2) 15:11,13 quite (2) 21:5;44:13 M race (1) 3:12 rail (13) 43:12;44:14,20,21,25; 45:5,5,6,9,9,10;46:12,13 rails (1) 47:4 raise (8) 6:19;17:15;25:6,6,7,9, 11;27:21 raising (3) February 16, 2012 24:19,20,22 range (1) 43:13 rapid (1) 42:25 rates (1) 30:16 rather (3) 17:9;20:16,16 reach (1) 33:25 reached (1) 21:16 real (1) 31:22 really (19) 5:17;8:24;14:22; 16:22;21:22,24;23:21; 26:20;27:8,12;28:10; 29:22;30:9;33:7,12; 48:6;49:4,7;50:3 reason (3) 14:7;17:19;19:7 reasons (3) 4:22;12 :25;15:9 recognize (1) 19:23 recommend (2) 17:20;23:10 recommendation (4) 6:15;23:13;26:18;49:9 recommending (4) 3:19;19:15;27:14; 30:21 record (1) 51:6 recording (1) 51:7 recovery (1) 29:11 recreational (1) 28:4 red (3) 4:5;7:19,20 reduce (1) 35:21 reduced (1) 37:12 reduction (1) 48:6 refer (1) 4:11 referencing (1) 21:1 refuse (1) 29:20 regard (4) 3:12;14:14;16:9;29:23 regular (4) 34:16;39:10;45:18; 47:13 regulated (1) 24:3 (7) partnerships - regulated `, eNw' LO regulations (4) 6:9;28:23;47:14;48:16 reimbursed (1) 5:12 relationship (2) 34:25;37:1 relative (1) 51:9 released (1) 47:21 remain (1) 24:5 remember (1) 25:2 report (2) 47:22;49:16 REPRESENTATIVE (62) 8:22;9:22;10:3,7,11, 17;11:17;17:18;19:11; 20:3,23;21:22;25:1; 34:5,8,11,14;36:6,16; 38:1,5,12,18,22;39:14, 18,22,24;40:4;41:1,3,5, 6,12,25;43:4,7,11,19,22, 25;44:7,10,13,19;45:1,8, 13,22,24;46:3,7,17,20, 22;47:1,3,11;48:12,15; 49:23;50:4 require (2) 4:14;46:13 required (6) 4:25;5:8;22:7;42:2,4,6 requirements (3) 22:6;41:23;42:19 researched (1) 47:21 respect (1) 9:13 rest (1) 20:19 restaurants (1) 39:3 returns (1) 47:23 revenue (22) 3:21;6:6,16;8:11;9:14; 14:11,13,17;15:2,4,4; 16:19;18:2 ;23:9,12,25; 25:7;26:17,24;27:4; 29:10,15 review (1) 3:22 reviewing (1) 38:16 ride (1) 37:16 riders (8) 11:18;19:21,23;20:13, 14,15;31:8;38:7 ridership (29) 3:21;5:23;8:18,23; 13:19,21,23;14:4,10,14, 21;15:7;16:17,20,24,25; 17:2,3,5,13;20:6,9; 23:15,16,19,20,23;27:3, 7 Right (32) 3:24;5:14;6:1,23;10:5; 11:5,16;13:11,22;24:10, 21;26:8,22;28:7;29:2, 12;31:8,11;34:7,25; 36:2;38:21;39:6;41:13; 43:9,18,23;44:9,18;45:3, 16;47:15 rise (1) 15:20 rising (2) 8:14;35:22 Road (2) 45:2,11 roads (1) 35:24 roadway (1) 45:17 roadways (1) 13:13 role (1) 4:14 room (3) 33:5;49:2,19 route (46) 3:21;4:5,5,7,8;5:2,3; 6:24,25;7:6,24;8:24;9:9, 10,12;10:4,8,8,14,22,24; 11:21;12:1,6,9;13:1,9, 15,18,25;14:19,22,25; 16:24;17:2,8;18:13; 25:13,14;27:17;38:8; 39:9,10;40:14;47:2;50:2 routes (5) 4:2,3;11:2;13:4,7 run (2) 20:25;43:16 running (1) 43:15 rural (2) 13:4;26:7 S Safer (1) 42:22 safety (1) 42:7 same (11) 7:3; 8:7,9,10;17:4; 22:21; 23 :17; 3 5:13,14, 16;44:16 Sarasota (3) 18:7;19:3,5 saying (2) 29:8;30:5 SCAT (1) 19:3 scenarios (2) 23:15;25:16 schedule (3) 4:4;11:23;12:4 scheduling (1) 11:25 school (2) 5:16;42:6 seat (8) 41:22,23;42 :1,4,6,15, 19,21 seats (1) 9:1;39:20,20;40:11; 41:6,17,20 second (2) 21:5;34:4 seeing (1) 48:6 seems (1) 17:14 send (3) 30:5,14;49:1 sending (1) 29:24 sense (1) 13:15 sensitivity (1) 16:19 sent (1) 37:10 serious (1) 32:12 service (58) 4:1,9,10,10,18,23,25; 5:2,3,4,6,19,20,25;6:4, 10;7:24,25;8:15,17,19; 9:17,23;10:4,8,12,22,24; 12:6,11,22;13:2,8,9,15; 14:3,4;15:14,16;18:11; 19:24,24;20:1,2,12,17, 22;21:9,14;22:11;26:7, 8;28:9;30:7;31:21;36:3, 22;39:11 services (15) 3:17;4:16;5:11,12,24; 21:11;22:12;24:7,11,15; 25:21;33:9 1-36:9,10,12 seven (2) 16:11;49:20 several(3) 25:16;26:17;32:16 share (1) 35:23 sharing (2) 46:13,24 shelters (5) 36:17,17;38:6,11;39:1 shock (1) 27:12 shopping (2) 5:17;28:12 short (10) 5:22;6:5,6;8:21;23:12; 26:22;27:2,10;37:2; 39:16 4/24/2012 Item 11.D. shorter (1) 43:15 show (5) 3:22;10:21;14:20; 32:8,11 showed (3) 22:24;37:11;44:24 showing (1) 13:18 shown (1) 22:17 shows (1) 6:24 side (14) 8:24;9:1,5,13,23; 11:19;14:18,24;17:4,8; 18:13;36:5;38:8;42:1 similar (1) 27:18 six (2) 30:18;33:4 size (1) 46:8 sized (1) 48:20 sleeps (1) 33:6 slide (1) 17:2 small (2) 33:6;43:15 smaller (3) 7:10;46:7,8 Smart (1) 18:24 social (1) 36:22 someone (1) 41:16 someone's (1) 33:5 sometimes (4) 14:23;26:13;41:15,19 soon (1) 16:3 Sorry (1) 31:12 sort (2) 45:6,15 sounds (3) 9:16;26:20;37:24 source (1) 9:24 South (1) 45:5 Space (2) 19:2,3 Spanish (1) 3:7 speak (1) 21:24 speaking (1) 21:25 Naples Reporting, LLC Packet Page - 510 - :ing.com February 16, 2012 special (1) 12:12 spending (1) 30:14 spoke (3) 21:8,13;33:23 spreadsheet (1) 31:14 stand (4) 39:21;40:1,6;41:22 standards (1) 40:8 standing (2) 40:12;41:9 standpoint (1) 48:7 start (7) 3:2;31:3,9,9;37:25; 40:13;44:4 started (6) 6:7;7:3;17:3;37:15; 39:10;43:2 starting (1) 16:2 starts (1) 6:25 State (2) 8:3;24:3 statistics (2) 31:11,14 stayed (1) 7:2 stays (1) 23:16 steps (1) 29:10 sticking (1) 47:17 still (6) 14:19;19:17;28:22,25; 30:24;48:16 stood (1) 40:22 stop (7) 3:15;6:21;14:2;17:25; 20:12;39:2;40:22 stopped (1) 16:8 store (1) 35:6 story (1) 47:16 strap (2) 42:2,4 structure (6) 3:18,19;6:16,23;7:2,2 struggling (1) 33:10 stuck (1) 17:16 study (2) 3:17;6:14 subsidies (1) (8) regulations - subsidies 8:12 subsidize (2) 33:16,17 subsidized (4) 8:3;35:25,25;36:1 successful (1) 13:17 summer (1) 13:22 support (3) 20:19;33:1;44:8 supporting (1) 37:21 supportive (1) 31:20 supposed (1) 41:21 sure (5) 6:12;21:15;22:8;40:1; 48:1 surprised (1) 21:12 suspended (1) 30:7 switched (1) 19:4 system (34) 3:22;5:14;6:21;7:6,13, 23,25;8:1;9:8;14:14,17; 15:12;16:24;17:6,10,25; 18:1,25;19:17;23:5,23; 28:14,22;29:15,16;30:1; 31:19;32:20;33:17; 34:20;36:7;37:6;39:9,14 systems (7) 3:23;14:2-2-; 16:5,6,15, 17,21 T table (1) 16:16 talk (1) 32:18 talked (1) 16:15 talking (3) 30:13;45:15;47:1 tall (1) 40:24 Tampa (1) 47:21 TANF (1) 37:5 tax (1) 35:10 taxes (1) 37:22 TD (11) 4:17;12:17,18,25; 25:10,18,20,23;26:1; 29:23;30:23 Temporary (1) 37:5 ten (7) 4:2;6:20;8:18;16:25; 37:16,16;43:2 terminal (1) 37:11 thinking (2) 25:1;36:16 third (1) 21:5 though (5) 7:24;14:15;28:17; 29:12;46:10 thought (5) 10:15,15;42:25;47:1; 50:1 thousand (1) 27:6 three (6) 5:2;7:9,11;21:6;27:17, 21 Thursday (1) 28:12 tickets (3) 37:15,16,17 tightening (1) 48:16 times (1) 41:17 Title (1) 3:11 today (1) 33:24 tolerate (1) 22:4 tonight (1) 3:6 took (2) 16:21;21:11 top (2) 6:25;47:3 topic (1) 21:6 total (3) 6:3;21:6;36:3 totally (2) 47:7,8 track (1) 45:14 tracks (2) 22:20;23:3 traffic (2) 46:14,24 trailer (1) 33:5 Train (1) 46:16 trains (3) 43:1;46:10,18 Tran (1) 19:1 transcribe (1) 51:5 transcript (1) 51:6 TRANSCRIPTIONIST (3) 51:1,3,25 transfer (1) 16:8 transfers (1) 14:1 Transit (23) 3:3,10,25;4:1,25;5: 1; 6:9;9:7;18:11;22:5;36:6, 14,20;37:7,20;38:15,24; 39:4;40:7;42:25;43: 1; 45:21;46:9 transition (2) 9:8;11:21 Transit's (1) 3:11 translate (1) 3:7 transport (1) 17:24 transportation (29) 4:13,13,15,16,17,19, 20,22;5:7,9,10,11;9:25; 10:19;11:7,11;12:19; 15:21;24:7,11;25:21; 26:14;27:13;29:20;33:8; 35:24;44:2;47:20;49:8 travel (1) 28:1 trend (2) 15:3;17:2 trends (3) 3:20,21;16:21 tried (2) 22:21;33:24 trip (13) 5:18,25;9:4;11:23; 12:5;16:1;19:11,12; 28:1,2,6;30 :23;34:23 trips (17) 5:14,22;12:16,17,20; 14:8;28:3,4,6,11,12,15, 18,18,23;30:2;33:12 truck (2) 26:11,12 true (1) 51:6 try (9) 15:22;28:13;29:10; 30:8;32:2;35:21,22; 37:1;40:14 trying (5) 16:1;29:6;30:12; 33:20;42:16 Tuesday (1) 28:12 turn (1) 20:15 twice (2) 46:3;47:13 two (7) Nanles Reporting, LLC Packet Page - 511- :ing.com 4/24/2012 Item 11.D. 22:24;23:15;27:17,21, 23;30:7;32:16 hype (7) 5:18;15:5;19:8;22:12; 28:2,23;36:19 types (2) 16:11;46:14 typically (2) 40:8;42:8 LN unavailable (1) 27:13 under (5) 11:11;25:25;31:2,8; 41:18 understood (2) 33:15,18 unknown (1) 23:21 unless (1) 12:5 up (41) 5:18;6:6;7:10,14; 11:25;13:21,25;15:19; 16:7,10,23,25;19:4; 20:20;21:7;22:24;23:19; 24:2;26:11;27:3,17,23, 24;29:4,6,6;31:5,23; 32:8,11;37:11;40:9,22; 41:17,20,22;42:10;43:3; 48:21;49:21;50:2 update (2) 44:3,4 upset (1) 50:4 upward (1) 13:23 Urban (1) 47:20 usage (1) 47:22 Use (6) 4:17;10:14,16;11:14, 19;41:15 used (5) 44:25;45:1,3;46:9; 47:16 users (4) 17:7;31:19;32:19; 33:21 uses (1) 19:3 using (7) 6:21;10:13;14:2,4; 15:12;17:25;46:14 usually (7) 4:16;16:17;39:25; 40:6,20;41:10;42:11 utilize (1) 15:1 utilizing (2) February 16, 2012 44:20;45:4 V value (1) 19:23 van (1) 11:24 varies (1) 19:7 various (1) 6:4 vehicle (1) 48:5 vehicles (7) 9:2;28:9,13;42:17; 45:10;47:24;48:5 verification (1) 37:8 verified (1) 37:7 versus (5) 7:11;11:25;12:11; 22:16;33:13 Vl (1) 3:11 volunteer (1) 38:4 Volusia (2) 18:7;19:5 Votran (1) 19:5 W:n wages (1) 37:6 wait (2) 11:24;27:14 walk (2) 17:9,11 warming (1) 47:7 warranted (1) 36:4 way (10) 9:10;24:2;31:5;35:15, 19;44:22;45:3,16,20,25 ways (4) 4:22;16:3;44:1;48:17 website (1) 47:25 Wednesday (1) 28:7 week (1) 12:7 weekly (2) 12:7;16:12 weeks (1) 30:7 weren't (1) 48:16 what's (4) (9) subsidize - what's EM 4/24/2012 Item 11.D. February 16, 2012 Naples Reporting, LLC (10) wheelchairs - zero Packet Page - 512 - :ing.com �n � o n M Cn I'll rD rD 0 0 0 rD 0 n n rD 0 rD C 0 0 rD n rD W Packet Page -514- 0 0 n 0 d CL d n cn rD 0 0 r- 0 E 4/24/2012 I- • • • • • O n d O > > (D (D (D o rD ►� MMS n O �' O n rD �U CL r-rj 9u O ►-� CU n ,� I ►-� Cn PCn O Cn, C4 O U, rD U, (D • ►-� ID rp 1.0 , p. r) (D 9u CD �+ rD CD r+ 9u n �' r+ cn Packet Page -515 - 0 LIMMIE d 4 a rD rD rD C Cn �u �, rt rD rD 0 o� 00 9u rt 0 r d rD 9u 0 rD rD rD0 0 n' rD rtrD rD 0 rt o n � o rD rD rD rD Cn M rDrD rD rD UP rD rt r rt M 0n 0 rD n � Ot U p rD r rp 0 a M rD Cn L rt pu rD C. rD V) w Cn rD rD rt 0 rD rD Packet Page -516- 0 M rD , Qo n � p En rD ,..� . 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