Agenda 06/11/2013 Item #17C6/11/2013 17.C.
EXECUTIVE SUMMARY
Recommendation to adopt an ordinance amending Ordinance No. 2001 -73, the Collier County
Water -Sewer District Uniform Billing, Operating, and Regulatory Standards Ordinance, to provide
clarifications, administrative changes, and codification of existing county ordinances.
OBJECTIVE: Provide clarifications, administrative changes, and codification of existing
county ordinances to the Collier County Water -Sewer District Uniform Billing, Operating, and
Regulatory Standards Ordinance, which has not been updated in more than a decade.
CONSIDERATIONS: On December 11, 2001, the Board of County Commissioners (Board)
adopted Ordinance No. 2001 -73, the Collier County Water -Sewer District Uniform Billing,
Operating, and Regulatory Standards Ordinance. Among other things, the ordinance established
revised rates, fees, charges, regulations, and provided provisions applicable to the City of Naples
service area. At the May 28, 2013 meeting, the Board approved Agenda Item 16C6, which
directed staff to legally advertise the attached proposed Ordinance in the community's
newspaper of record, the Naples Daily News.
The proposed amendments to the Ordinance are necessary to meet changing business conditions,
and to provide clarity for water and sewer utility customers. The proposed changes include:
• Reference to cross connection control devices that are installed in association with all
potable water meters on a property, which remain the property of the Collier County
Water -Sewer District ( CCWSD), and must remain accessible at all times;
• Enhanced language holding a property owner liable for damage to CCWSD equipment to
ensure that health and safety risks are minimized;
• Clarification that on transfer of ownership, the new property owner is responsible for
requesting an Estoppel to identify any outstanding balances on the utility account
associated with the property;
• Clarification of exceptions to connection to the sewer collection facilities, and the
application of sewer base charges;
• A provision for the discontinuance of water and sewer services in instances where all
improvements and structures on a property have been demolished and removed;
• A provision whereby landlords who are property owners, and who provide water and /or
sewer service to multiple rental units or lots within a single parcel, shall only be
permitted to do so through a single master meter;
• A provision whereby a landlord who subdivides a lot, or sells multiple units as individual
properties, shall be responsible for notifying the CCWSD of the transactions, ensuring
that separately metered water service and, as appropriate, separate sewer services are
provided to each property; and,
• Additional language in Appendix A, Schedule 2, (formerly 3) to clarify the different
reclaimed water services.
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Further, Appendix A, Schedule 2 – the Goodland Water Rates is being removed following the
inclusion of the Goodland service area into the CCWSD per Ordinance No. 2012- 43. The
inclusion of Appendix A, Schedule 7 – Allowance for Funds Prudently Invested (AFPI) is also
proposed for removal because Ordinance No. 2006 -27 provides that AFPI charges cease to apply
after December 31, 2012.
The Development Services Advisory Committee reviewed the proposed changes at its February
6, 2013, meeting. The committee asked PUD representatives a number of questions relating to
master metered scenarios, which were answered by staff. The committee had no
recommendations or changes that it wished incorporated into the proposed Amended Ordinance.
FISCAL IMPACT: There is no fiscal impact associated with this item
GROWTH MANAGEMENT IMPACT: This amendment and activities anticipated to be
tasked under it will have no impact on the county's Growth Management Plan.
LEGAL CONSIDERATIONS: This item has been reviewed as to form and legality, and
requires majority vote for Board approval. —SRT
RECOMMENDATION: That the Board of County Commissioners, Ex- officio the Governing
Board of the Collier County Water -Sewer District, adopt an ordinance amending Ordinance No.
2001 -73, the Collier County Water -Sewer District Uniform Billing, Operating, and Regulatory
Standards Ordinance, to provide clarifications, administrative changes and codification of
existing county ordinances.
PREPARED BY: Peter Lund, Manager Customer Service and Utilities Education and
Compliance
ATTACHMENTS:
Proposed Ordinance No. 2013 -
App A Schedule 1 Page 1 Water
App A Schedule 1 Page 2 Wastewater
App A Schedule 1 Page 3 Fire Meter
App A Schedule 2 Goodland Jan 2013 All Strike through
App A Schedule 3 IQ becomes Schedule 2
App A Schedule 4 Meter Installation Charges becomes Schedule 3
App A Schedule 5 Equipment Labor becomes Schedule 4
App A Schedule 6 Miscellaneous Charges becomes Schedule 5
App A Schedule 7 AFPI Jan All Strike through
Customer Account Adjustment Procedures Mar 2013
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COLLIER COUNTY
Board of County Commissioners
Item Number: 17.17.C.
6/11/2013 17.C.
Item Summary: Recommendation to adopt an ordinance amending Ordinance No. 2001-
73, the Collier County Water -Sewer District Uniform Billing, Operating, and Regulatory
Standards Ordinance, to provide clarifications, administrative changes, and codification of
existing county ordinances.
Meeting Date: 6/11/2013
Prepared By
Name: GramatgesAlberto
Title: VALUE MISSING
5/28/2013 2:17:33 PM
Approved By
Name: LundPeter
Date: 5/28/2013 2:54:43 PM
Name: HapkeMargie
Title: Operations Analyst, Public Utilities
Date: 5/28/2013 3:00:12 PM
Name: Joseph Bellone
Title: Manager - Utility Billing & Cust Serv.,Utilities F
Date: 5/28/2013 3:10:16 PM
Name: YilmazGeorge
Title: Administrator, Public Utilities
Date: 5/30/2013 2:07:28 PM
Name: TeachScott
Title: Deputy County Attorney,County Attorney
Date: 5/30/2013 3:25:41 PM
Name: KlatzkowJeff
Title: County Attorney
Date: 5/30/2013 3:59:53 PM
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Name: GreenwaldRandy
Title: Management/Budget Analyst,Office of Management & B
Date: 5/30/2013 6:55:11 PM
Name: OchsLeo
Title: County Manager
Date: 5/31/2013 12:20:12 PM
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mm
6/11/2013 17.C.
COLLIER COUNTY WATER -SEWER DISTRICT UNIFORM BILLING,
OPERATING AND REGULATORY STANDARDS ORDINANCE
ORDINANCE NO. 2013
AN ORDINANCE AMENDING ORDINANCE NO. 2001 -73, AS
AMENDED, KNOWN AS THE COLLIER COUNTY WATER-
SEWER DISTRICT UNIFORM BILLING, OPERATING AND
REGULATORY STANDARDS ORDINANCE, BY AMENDING:
SECTION ONE, DISTRICT RATES, FEES, CHARGES AND
REGULATIONS; SECTION TWO, SUBMETERING; SECTION
THREE, CITY OF NAPLES SERVICE AREA; SECTION FOUR,
APPENDICES FOR RATES, FEES AND CHARGES; SECTION
FIVE, PENALTIES; AND SECTION SIX, CONFIDENTIALITY;
PROVIDING FOR CONFLICT AND SEVERABILITY;
PROVIDING FOR INCLUSION INTO THE COLLIER COUNTY
CODE OF LAWS AND ORDINANCES; AND PROVIDING AN
EFFECTIVE DATE
WHEREAS, the original Collier County Water -Sewer District, also known as the County
Water -Sewer District of Collier County (District), was approved on November 4, 1969, by voters
of Collier County in accordance with the requirements of Chapter 153, Part II, Florida Statutes;
and
WHEREAS, the Board of County Commissioners of Collier County, Florida, (Board) is
the Ex- officio governing Board of the District; and
WHEREAS, in 2001, the Board enacted Collier County Ordinance No. 2001 -73 to create
a more simplified and efficient mechanism for water and sewer utility systems and for readers to
more easily understand these regulations, which are applicable to the District's water,
wastewater, and non - potable services; and
WHEREAS, the Board subsequently amended Ordinance No. 2001 -73 through its
adoption of Ordinance No. 2006 -27; and
Words Underlined are added; Words Stmek - 4Wsagtt are deleted.
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WHEREAS, the Board desires to further amend Ordinance No. 2001 -73, as amended, in
order to clarify existing processes, reflect administrative changes, and provide for codification of
existing County ordinances.
NOW, THEREFORE, BE IT ORDAINED BY THE BOARD OF COUNTY
COMMISSIONERS OF COLLIER COUNTY, FLORIDA AS THE EX- OFFICIO
GOVERNING BOARD OF THE COLLIER COUNTY WATER -SEWER DISTRICT, that:
SECTION ONE: AMENDMENT TO SECTION ONE OF ORDINANCE NO. 2001 -73,
AS AMENDED.
Section One is hereby amended as follows:
SECTION ONE. District Rates, Fees, Charges and Regulations
1.1 Definitions.
Unless specifically provided otherwise these definitions shall apply to this Section.
A. "District" shall refer to the Collier County Water -Sewer District,_
B. "Equivalent Dwelling Unit" shall mean the equivalent usage requirements of an
average or typical individually metered single- family residential connection. It is used as a
factor to convert a given average daily water or sewer wastevAater requirement to the equivalent
number of single - family residential connections.
G. "Equiyaleat Residential Gefmeetien" sheh mean thfee htmdfed ejid fifty (350) gaefjs
C. Irrigation Quality (IO) Water shall mean alternative water resources other than
potable. available to the District and shall include: (a) reclaimed water wastewater that has
Words Underlined are added; Words 84m4i g� are deleted.
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received the treatment established as currently defined by Florida Administrative Code, Rule 62-
610 460 as wastewater that meets at a minimum secondary treatment and high -level
disinfection prior to entering holding ponds or the IQ Water System; (b) Supplemental Water
Supplies such asaround or surface water, (c) Any combination thereof. 1Q Water may also be
referred to as reuse water, effluent water or reclaimed water.
D "Service Base Charge" shall mean a monthly charge per dwelling unit or equivalent
dwelling- unit connection for residential and non - residential accounts with no usage included. The
Service Base Charge includes comRonents for administration billing, and meter size related
system maintenance costs.
F—E. "Sewer Use" shall be defined as the connection of drains for all faucets and
facilities on the property, where potable water is used in connection with sanitary purposes from
the potable water system. Such usages shall include, but not be limited to, sinks, showers,
bathtubs, commodes, urinals, bidets, dishwashers, washers, and other such facilities. "Sewer
Use" shall specifically not include runoff water being allowed to enter the District Sanitary
Sewer System.
G F. "Sewer only use" shall be defined as the connection of drains for all faucets and
facilities on the property where well water or potable water from a non - District water supply or
where no water (leachate) is used in conformance with other Ordinances adopted by Collier
County, or applicable State and Federal laws, rules or regulations.
14 G. " "Potable Water Use" ' with , shall mean the sole utilization of oP table water from the
District system through all fixtures and pipelines on the property except where a separately
metered system is available solely for outside irrigation. Any such irrigation shall require an
approved cross connection control baekgew prwventiea device and a physical separation from
the remaining potable water system. "Water Use" shall specifically include, but not be limited
to, the flow of water to all sinks, dishwashers, commodes, urinals, showers, hot water heaters,
washers, drinking water coolers and drinking water machines. Such facilities shall also drain to
the District's sanitary sewer system, where available, in conformance with other applicable
sections of this Ordinance as well as other Ordinances adopted by Collier County, or applicable
State and Federal laws, rules or regulations.
Words Underlined are added; Words Strueev are deleted.
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1.2. Monthly Rates, Fees and Charges.
Monthly rates, fees and charges for water, sewer, or eaten- ifrigatieFt IQ water, and fire
meter services (referred to as "utility service ") provided by or made available by the District
shall be sufficient to recover system operation, maintenance, renewal, enhancement, and
replacement, -and debt service and any other costs or requirements of the District eests and shall
be proportionally distributed among system users and customers receiving the benefits as
follows:
A. Monthly user fees for the Collier County Water -Sewer District
Residential and non - residential properties within the respective water and sewer utility
service boundaries of the Co,1:°- r eunt,. X * District shall pay the rates, fees and
charges for service provided by the District in accordance with
Appendix A - Schedule 1.
Goodland SiAdistfiet shall Se A 1 11
9 B. Monthly rates, User Pees and charges for effluent inigatien ttsage IQ water
service in the District service area shall be in accordance with Appendix A - Schedule 3 2.
establishes a speeifie -m—ifl-ifflum gallaaage fnefithlY-04luent rate that amnat I-- -,--aged
D C. Accounts and Bill Delivery Addresses
1. Accounts shall be established in the name of the property owner as shown
on the Property Appraiser's database or public records such as may be recorded by
the County Clerk of Courts.
2. Monthly bills for utility service will be sent to the property owner at the
address requested in the service application.
Words erlml are added; Words SWdek-Pweu,gh are deleted.
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3. Changes of address for billing purposes must be approved in writin- and
duly sib by the property owner. Approval can be by letter, District change of
address form. fax or by e -mail scanned attachment.
4. Duplicate bills may be requested in writing and duly sign ed by the
property owner by letter, fax r bye -mail
scanned attachment.
5. A duplicate bill processing fee (Appendix A — Schedule 6 5) will be
plaeed charged to each account for each specific request of a duplicate bill entire
aeeou -for utility service billing purposes. Duplicate bills are limited to one per
account.
B D. Methods of Payment
1. Cash, check, direct debit and/or credit card (when available), and
electronic transfer are available methods to pay monthly utility service bills
rendered by the District to the property owner.
2. Cash, check and credit card payments may be made at the District billing
office address as printed on the utility bill.
3. Check payments can be made through the U. S. Mail to the lockbox
facility using in the envelope provided with the monthly water bill to the n n u ^°
4. Credit card payments (when available) can be made via the internet and
telephone ieally. Automatic Credit Card Payments may be set up via the internet.
5. D4eet -debit Automatic Bank Payments, pants are available. Requires
. Automatic Bank Payments may be
_proved by the District only after the satisfactory completion of an Automatic
Bank Payment form.
6. Non - Sufficient Funds (NSF) checks returned by the District bank or banks
as uncollectible will not be reprocessed for payment by the District. The amount
of the NSF check plus :ij the an appropriate NSF charge (Appendix A — Schedule
6 5� and ii where applicable, any other rates, fees and charges will be plaeed on
billed to the account_ e
Words Underlined are added; Words 8#uek Thfough are deleted.
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1.3 District Rates, Fees and Charges other than Monthly User Fees,
A. Meter installation charges for meters and for baelfie cross connection control
devices two (2) inches (214 or smaller in size are to be paid to the District in accordance with
Appendix A - Schedule -4 3.
1. All meters and cross connection control devices two (2) inches (2!� or
smaller will be installed by the District and shall remain the property of the
District.
2. For meters and cross connection control devices larger than two (2)
inches, the materials and labor for installation of such meters shall be furnished by
the e- property owner or duly authorized individuals in accordance with
District requirements and specifications and dedicated to the District in
accordance with County ordinances, at no cost to the District.
3. Meters and cross connection control devices must be left accessible to
District employees at all times in conformance with all Ordinances adopted by
Collier County, and applicable State and Federal laws rules or regulations
Dangefous an&er- dense tmdefbmsh Ail! be trimmed to a "margin ---' ,l
pistfie; empleyees.
4.a. When any property owner; whe4as -a with an existing water meter; makes
application to the District for the installation of a larger meter to replace a smaller
meter, and such installation is approved, by the District. the following charges
shall apply (in accordance with Appendix A Schedule 3)• a meter installation fee,
a cross connection control device charge and if required a tapping fee for the
lafge" metef is feq - ;Fed and onnection of the propertv to the District water
facilities. nNo credit shall be given for any tapping charges previously paid en-by
the property owner with respect to the smaller meter and service. A meter upsize
aawlication form must be completed signed, and submitted by the property owner
prior to the installation of any larger meter or- applicable service line The Distri ct
installs meters (2) inches or smaller. The difference in impact fees between the
Words Underlin ed are added; Words StR+skag# are deleted.
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smaller meter and the larger meter must be paid before a work order will be issued
for the installation of the larger meter and if applicable, the time and materials
cost to install a larraer service line. There s I be ne rePa ds eor-edits „�.,,.,p ing
fees er- impaet fees given to ai*.�, pr-apef4y emffier- mques4iag a smaller- meter-.
4. b. When any property owner, with an existing water meter, makes
application to the District for the installation of a smaller meter to replace a larger
meter, a meter downsize application form must be completed, signed. and
submitted by the property owner. Smaller meters will only be considered where
the property meets the criteria for the smaller meter size. The District installs
meters to o (2) inches and smaller. There shall be no refunds or credits of tapping
fees or impact fees given to any property owner requesting a smaller meter.
4. c. For installations other than those identified above, installation charges will
be based on time. materials and an administtive fee. (Appendix A — Schedule 4).
4. d. When a property owner wishes to change a meter three (3) inches or
larger, the property owner shall obtain written approval from the District of such
increase in meter sizing before engaging with a licensed contractor to undertake
the work in full compliance with provisions of Section 1.4, paragraph N of this
Ordinance.
B. Temporary Meters.
1. a. Temporary meters two (2) inches or smaller may be installed and removed
by the District. The fee for such installation and removal shall be based upon the
District's actual costs for time, equipment and material, as appropriate, in
accordance with Appendix A — Schedule .5 4.
1. b. Temporary meters larger than two (2) inches may be installed and
removed by contractors, in full compliance with provisions of Section 1.4.
paragraph N, of this Ordinance.
1. C. Mobile temporary meters may also be used. Meter readings for all mobile
temporary meters must be supplied to the District on a monthly basis, as agreed at
the time of application. or be subject to removal and additional char
Words Underlined are added; Words Fteek Thmugh are deleted.
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2. The temporary and mobile temporary meter monthly charge for service
shall be based upon the fien rtsidefWal commercial monthly availabiliy base and
volume charges in accordance with Appendix A — Schedule 1.
.-F ;A41-11 be issued upefl
-4-3. A refundable temporary meter deposit (Appendix A — Schedule 6 5)
shall be paid by the applicant concurrently with the Temporary Meter
Application. except for temporary meters in association with District capital
projects (projects supervised by District staff). The deposit may be used to offset
any costs for repair and/or replacement to District assets owned temporary meters.
If damages and repair costs are greater than the deposit, the applicant will be
invoiced for the remainder of the difference. The deposit may also be used to
offset outstandinsz account balances to the extent service_ provided through the
tempoEM meter is requested to be terminated by the applicant or at the request of
the District.
4. The District will be responsible for the installation of any temporary meter
two (2) inches or smaller, other than a mobile temporary meter. A work order for
the installation of a.temnorary meter two (2) inches or smaller, will be issued by
the District only upon receipt of an executed Temporary_ Meter Application
C. Distfie Other rates, fees, and charges ether than ,
fees, time anEl fnatetia4 fees, teftverafy meter , impaet fees, ,
fees. The m4es, fees af
ehafges established by this the District include but are not limited to the services listed
below. The actual charge rate for the service is in accordance with Appendix A — Schedule 6 5.
1. New Accounts — Propert Change of Ownership
Words Underlined are added; Words Stg13 are deleted.
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32.
Meter Re -read or Data LoR
-4-3.
Meter Test
4.
Meter Lock
65.
Meter Unlock After Hours
Words Underlined are added; Words Stg13 are deleted.
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-76. Meter Removal
,97. Illegal Connection
98. Credit Card Convenience Fee Handling Ghar-ge
4-09. Temporary Meter Deposit
4410. Duplicate Bill Processing Fee
4-211. Non-Sufficient Funds (NSF) Processing Charge
4-312. Late Payment Ghfffge Penalty
13. Vehicle Parked Over Meter Charge
14. Removal of Landscape (to access meter box and cross connection control
device)
D. Late payments for monthly user fees are subject to a late payment edge Penalty
(Appendix A - Schedule 6 5) on the unpaid balance after the due date on the bill.
E. The rates, fees and charges as established in this Section shall be reviewed on an
annual basis to ensure adequate revenues for District system operation, maintenance, renewal,
replacement, enhancement and debt service costs.
F. Reasonable pay plem affangements Customer Payment Agreements may be esed
allowed at the sole discretion of the District for dehnquem aeeewAs-payment of any services
provided to the account. All pay plan affangemen.4_s Customer Payment Agreements must
provide for the full and timely payment of &twe eens ptiei all outstanding amounts due and
any additional amounts that may be due to the District as a result of providing continued service
to the account. Anv default of a Customer Payment Agreement Payment bY a proPertY owner or
a tenant (as approved by the _property owner) may result in termination of service and the
requirement for all outstanding balances to be paid in full before service is re-connected.
G. Adjustments
1. Any debit or credit adjustments for any District service can only be made
as the result of a documented and approved procedure. For- eKample: The
pfeee&ife fef adjustifig eustenter- eeeeut46 far- tmwiplaiaed less efmetefed wawf
was appr-eved in updated fe� an jafftiai:y 3, 2001.
Words Underlined are added; Words Swaak Thr-eugh are deleted. (71A
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32. Debit and/or credit adjustments for District errors and omissions should be
applied to the account or refunded, if appropriate, and are subject to appropriate
review and authorization in accordance with the approved table of authorities.
H. Refund of Credit Balances/Final Bills
1. Refunds of credit balances for a continuing account shall be processed and
forwarded to the County's Finance Department for disbursement on a weekly
basis.
2. Refunds of credit balances as a result of final bills shall be processed and
forwarded to the County's Finance Department for disbursement on a monthly
basis.
3. Refunds of credit balances will be made nnyAhIg tc the individual or enti
who made the monthly pavment(s) during the period for which the credit balance
relates.
4. In no event, shall refunds be processed for credit balances which are less
than 88 the cost of processing as set forth in Appendix A Schedule 5.
-45. In no event, shall final bills less than $-4Q the cost of processing as set
forth in Appendix A — Schedule 5 be processed and mailed.
1.4 District Regulation,
A. Application For Service.
1. To obtain service, an application/contract form completed and signed by
the propertyowner must be made pres ented at the office(s) of the District, or sent
by letter, email attachment or fax. Applications are accepted by the District with
the understanding that there is no obligation on the part of the District to render
service other than that which is then available from its existing facilities. The
District reserves the right to refuse service from its transmission mains or to
accept service to its collection system.
Words Underlined are added; Words 8#H&-Pwe ft4 are deleted.
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2. Utility Service is furnished only upon signed application/contract of the
property owner, accepted by the District, and the conditions of such application or
agreement are binding upon the property owner as well as the District. A copy of
each application or agreement for utility service accepted by the District will be
furnished to the property owner.
3. The applicant property owner shall furnish to the District the eeffeet their
full name and, street address, and a legal description of the property at ek
where service is to be rendered at the time e with react to such application
seiee. The applicant may furnish contact details such as telephone number
and email address and the full street address of the billing, address if different
from the service address, together with contact details. All system development
charges, impact fees, connection and installation fees, new account and any other
fees, rates and charges established by the District shall be paid in full at the time
of application for service. The applicant shall also furnish the name of any tenant
who may occupy the property and any subsequent changes of tenant.
4. Application for service as requested by firms, partnerships, associations,
corporations and others as being: the applicant requesting service from the
District), shall be tendered only by duly authorized individuals (written evidence
of Designated Agent's /Officer's authorization must be provided by the property
owner). When service is rendered under agreement or agreements entered into
between the District and an agent of the property owner, the use of such service
by the property owner shall constitute full and complete ratification by the
property owner of the agreement or agreements entered into between agent and
the District under which such service is rendered. A tenant of property shall not
be construed to be an agent.
5. Where the District's water or sewer main is aeoessible to readef available
to provide service to the property, no Collier County Building Permit may be
issued until such time as proper application shall have been made for service and
all fees necessary for the rendering of such service shall have been paid to the
District.
Words Underlined are added; Words &msk-:Fhr-eagl} are - deleted.
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6. The District may withhold or discontinue service rendered under
application made by a property owner, or the property owner's agent, unless all
prior indebtedness to the District of such property for utility service has been
settled in full. Service may be withheld or discontinued for non - payment of bills
and/or non - compliance with rules and regulations in connection with the same or
any different class of service famished to the same property owner at the same
premises, or for non- payment of any account for service to the property.
7. ownership of a property is transferred to a new owner it is the
responsibility of the new owner to request an Estoppel from the District at the
time of title transfer to identifLany outstanding utilities balances against the
property, as outstanding balances not paid will be transferred to the new Droperty
owner's account.
8. When a tenant who receives a duplicate bill vacates a property the District
must be advised by the property owner to ensure that any automatic payment
arrangements are stopped.
B. Limitation of Use, Continuity of Service
1. Unless authorized by the District, water 1 sewers and/or IQ water
service purchased from the District shall be used by the consumer only for the
purposes specified in the application for service, and the property owner shall not
sell or otherwise dispose of such service supplied by the District. Unless
authorized by the District, service furnished to the property owner shall be
rendered directly to the property as delineated in the agreement for service
between the property owner and the District (service is considered as being
rendered to the property owner by the District) through the District's connection,
and under no circumstances shall the property owner or property owner's agent or
any other individual, association, or corporation install equipment for the purpose
of disposing of said service. In no case shall a property owner, except with the
written consent from the District, extend their installation across a street, alley,
lane, court, property line, avenue, or any other way, in order to furnish service for
adjacent property, even though such adjacent property is owned by them. In the
Words Underlined are added; Words &tFdelE- i=lweuO are deleted.
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event there is an unauthorized extension, sale or disposition of service, the
property owner's service will be subject to discontinuance until such unauthorized
extension, sale or disposition is discontinued and full payment is made of bills for
service, calculated on proper classification and rate schedules and reimbursements
in full are made to the District for all extra expenses incurred for clerical work,
testing and inspections.
2. The District will at all times use reasonable diligence to provide
continuous service, and having used reasonable diligence shall not be liable to the
property owner or occupants for failure or interruption of continuous water
service. The District shall not be liable for an y act or omission caused directly by
strikes, labor troubles, accident, litigation, breakdowns, shutdowns for emergency
repairs, or adjustment, acts of sabotage, enemies of the United States, wars, state,
municipal or other governmental interference, aets wed force majeure or other
causes beyond its control.
3. Property Owners shall maintain that portion of the water, and IO water
lines on their property located beyond the District service connection or point of
delivery, and all loss of water through breaks or leakage to the premises will be
the responsibility of and paid by the property owner. The property owner shall
maintain that portion of the sewer line located on their property.
C. Property Owmer's Liability For Damage to Equipment.
The property owner is liable to the District for any damage done to the District's
equipment used in providing service to the property owner, except damage done by District
employees. The repair or replacement of District equipment by any property owner or duly
authorized individual constitutes an illegal , connection or tampering with District equipment
without consent of the District and shall be subject to the penalties hereinafter provided. Charges
for repair or replacement of District equipment shall be in accordance with Appendix A —
Schedules 4 and 5.
D. Security Deposits on Water, Sewer, and IO Water Accounts.
Security deposits normally are not required on District customer accounts for water,
and /or sewer, and/or IO water service. However, the District may require a deposit equivalent to
Words Underlined are added; Words gwdek Tiwaugb are deleted.
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two (2) months average service when an account has been shut -off for non - payment more than
two (2) times in any six (6) month concurrent period. These deposits may be returned after six
(6) months of timely payments.
Debts.
F E. Property Owner's Responsibility for Water, IQ water. and/or Sewer Services; Bad
1. The property owner is responsible for all water, IQ water, and/or sewer
services and/or other District services provided to the property. In the event
service is discontinued for non- payment, service will be restored only after
property owner has fully complied with provisions of Section 1.4, paragraph FG.2
and FG.3, of this Ordinance.
2. Unpaid fees constitute a lien against the property (see Section 1.4 P of this
Ordinance). In the event water, and/or sewer service and/or other District services
have been discontinued for non-payment and any or all services are requested to
be reinstated for the property in the future, this back debt plus associated charges
must be paid before water and/or sewer service and/or other District services will
be furnished.
3. Bad debts as a result of bankruptcy or court actions will be written off in
accordance with applicable laws, rules and regulations.
GF. Dates Bills Due and Delinquent; Discontinuance of Service for Non- Payment;
Reinstatement Following Discontinued Service,
1. Utility service provided by the District shall be provided only to the
property owner and not the tenant occupying the property if different than the
property owner. The total amounts due on Bbills for utility service are due in full
by the due date set forth on the bill from the District and are delinquent thereafter.
Words Underlined are added; Words SWarak r-eao are deleted.
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The District shall discontinue all utility s8ervice YMI be diseelitinued when any
portion of the overdue utility bill (above the cost of processing as charged by the
County's Finance Department) rendered by the District is delinquent for non-
payment of such bills for service.
2. When service has been discontinued for non - payment of bills, service will
be renewed upon payment of hall unpaid overdue bills_, plus ri) a shut -off lock
fee: iii and a late payment p
gnalty fee• and iv} any other fees or deposits that may
be due to the District from the property owner. (Appendix A — Schedule 6 5).
3. If the lock has been tampered with and the street cock has been turned on
prior to full payment of all fees the meter may be removed from the property, and
the _property owner shall be subject to penalties in accordance with Section 5.
Should the property owner request renewal of service for the property, service
will be restored upon full payment of: i -) all past due bills plus a late payment fee
where applicable,; and (2) ii a meter removal fee-, and iii) any other fees or
deposits that may be due to the District from the propeM owner. (Appendix A —
Schedule g 5).
4. If service has been discontinued for nonpayment of bills and an illegal
water connection is made, service will be r-enewed restored only after the District
receives in full the apen payment of all unpaid bills;. In addition other costs will
be applied to the account as appropriate, including; i} time and material costs to
remove the illegal connection and restore service, as determined by the District;
ii') , the cost of the estimated amount of unbilled potable water and sewer charges,
as applicable as determined by the District during the ,period of the illegal
connection; eensu"Eiea -less; iii) the payment of any other fees or deposits that
may be due to the District from the property owner: plus iv) the property owner
shall be subject to penalties in accordance with Section 5 and the charge for
having illegal connection as specified in Appendix A —
Schedule 6-5).
5. Billing for potable water, sewer,- ser-wiee or efflueR4 inga 10 water
services shall begin upon registf4ieii ef eensamption on installation of the
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meters., OF ninety
6. The property owner shall immediately notify the District of any additional
dwelling units connected to the District's service lines if the dwelling units have
not been included in previous applications. The property owner shall immediately
notify the District when the property is sub divided into units with individual
folios. that are then sold as independent units each unit shall be individual
connected to District Services. Costs for all work required for such connections
shall be incurred by the property owner at no cost to the District The District's
service may be discontinued F-ff for violation of this Section,
may be diseenfinue
14G. Billing Payment When Meter Reads Not Available ; Right of
Entry Of Authorized Agents Or Employees.
1. Should the meter on any premises become defective, se such that the
amount of potable or IO water delivered to such premises for the current month
cannot be ascertained, the property owner shall pay for that month an amount
equal to the previous twelve (12 months average
pfeeedi ffg-menu4s billings for water volume charges unless the actual amount of
water can be determined. Calculations for any such adjustments shall be in
accordance with a documented and approved procedure
2. The District reserves the right to estimate water sewer and IO water
charges during a billing period The estimate shall be based on previous twelve
112) months average billings for water sewer and IQ water velthme charges
Calculations for any such adjustments shall be in accordance with a documented
and approved procedure
2-1 Duly authorized agents and employees of the District shall, duFing
have access to any
property for the purpose of examining the condition of fixture, service pipe
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installation and such other purposes as may be proper to protect the interest of the
District, reading or repairing the potable and IQ water meters, and cross
connection control devices located thereon, or turning the supply of such water
service to the premises off or on.
1 H. Water Bill Complaints.
Normally, high water bill complaints will not be accepted for inspection by the District
unless all plumbing fixtures, piping and outlets have been examined by a licensed plumber who
has certified that there are no leaks. If an investigation is made by the District and the findings
reveal the initial meter reading was accurate and the meter is functioning properly, a meter re-
read charge (ppendi* A ule -6)' may be assessed age charged to the property
owner. The property owner shall be charged for meter tests which
show the meter is functioning properly.
J 1. Meters, Location And Charge For Moving.
a+ the ftedf:es+ paifit to the tap in maiii, Meters and M associated cross connection control
devices shall be located within the County utility easement serving the property. at the nearest
point to the tap -in main unless sjecific circumstances dictate otherwise. If a meter is moved at
the request of the property owner, the property owner shall pay a fee equal to the District's full
cost to remove and re- install the meter, service lines /laterals and anv associated cross connection
control device at a different location in accordance with Appendix A — Schedule -S 4.
K J. Connections With Water, -Sewer, and IQ Water Required.
The owner of each lot or parcel of land or unit with an individual folio within the District
where any improvement is now situated or shall hereafter be situated, shall, if the District
operates and maintains water distribution and/or sewer collection facilities along the frontage of
their property, connect or cause such improvement to be connected with the water and/or sewer
facilities of the District. The usage of such facilities shall, at a minimum, be used for all idea
domestic usage and shall be connected within ninety (90) days following notification to do so by
the District. Connection to the feuse IQ water system shall only be required if the development
order and/or property purchase agreements require such connection, and there is IQ water
available. A.4Lg9s for all works required for such connections shall be incurred by the property
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owner and the connections shall be made in accordance with rules and regulations which may be
adopted from time to time by the District, which rules and regulations shall. provide for a charge
for making any such connection in such reasonable amount as the governing board of the District
may fix and determine. No connection or connections shall be required where the water or sewer
system or line is more than two hundred (200) feet from such property line.
b K. Exceptions To Connections,
1. This Ordinance shall not be construed to require or entitle any person to
cross the private property of another in order to connect to the District's op table
water, LQ water, and/or sewer service.
2. Connection to the District sewer collection facilities may be deferred by
the District for up to five (5) years from when access to District facilities
becomes available, if the property owner demonstrates that an existing_ private
sewer system on the property remains in compliance with Florida Department of
Health operating standards or until modification or replacement is required
Monthly sewer base charges will be applied during this period
3. Connection to the District sewer collection facilities my be deferred if the
District determines in accordance with a documented cost estimate Drovi ded b a
certified professional that the connection costs would be unreasonable in order to
meet utilities standards. Monthly sewer base charges will be applied during this
period.
4. Connection to the District sewer collection facilities may be deferred if the
District sewer collection facilities along the frontaize of the Property is a force
main and the District determines in accordance with a documented cost estimate
provided bv a certified professional that the connection costs would be
unreasonable, in order to meet utilities standards. Monthly sewer base charges
will not be applied during this period
5. Any exceptions to connections shall be in accordance with a documented
and approved procedure.
M L. Connections May Be Made By District.
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If any property owner of any lot or parcel of land within the District shall fail or refuse to
connect to and use the o� table water, IQ water, and/or sewer facilities of the District after
notification, as provided herein, then the District shall be authorized to make such connections,
entering on or upon any such property for the purpose of making such connection. The District
shall thereupon be entitled to recover the cost (Appendix A — Schedule -5 4) of making such
connection, together with reasonable penalties and interest and attorney's fees, by suit in any
court of competent jurisdiction. In addition and as an alternative means of collecting such costs
of making such connections, the District shall have a lien on such property for such cost, which
lien shall be equal dignity with the lien of State and County taxes. Such lien may be foreclosed
by the County in the same manner provided by the laws of Florida for the foreclosure of
mortgages upon real estate.
M Discontinuance Of Water Sewer, And IQ Water Service
No prolerty owner shall be relieved of the obligation to pay water. sewer, and IQ water
charges unless the property owner has obtained a `Discontinuance of Water Sewer, and IQ
Water Service Authorization from the District An example of a situation that may gualifv for a
discontinuance of water, sewer and IQ water service includes but is not limited to, demolition
and removal of all improvements and structures on a property evidenced by a completed
demolition permit.
When an authorization is granted to discontinue water, IQ water, and sewer service,
charges shall terminate on the date of removal of the meter by the District. The charge far a
discontinuance of water and sewer authorization is in accordance with Appendix A Schedule 5.
Charges for any subsequent re- installation of the water meter and sewer services will be in
accordance with ERC calculations and with Appendix A — Schedule 3.
N. Unlawful Connection Prohibited.
No person shall be allowed to connect into any water, of sewer, or IQ water line owned
by the dDistrict without written consent of the District. The connection with such line shall be
made only under the direction and supervision of the District. Any property owner or plumber
who shall make making any connection without such consent of the Ce District shall, upon
conviction be subject to the penalties hereinafter provided
O. Failure To Maintain Plumbing System.
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The property owner shall be responsible for maintaining and keeping free from
obstruction the water, wid-sewer and IO water pipes and associated assets leading to and
connecting from the plumbing system to the District's water, end sewers, and IO water mains
and fFailure to keep the such water, end- sewer, and IO water pipes and associated assets that are
the responsibility of the uropegy owner; free from obstructions and maintained in a proper
manner, shall result in penalties in accordance with Section 5.
R Unpaid Fees To Constitute A Lien.
In the event that the fees, rates or charges for the services and facilities of any water.,
and/or sewer, and/or IO water system shall not be paid as and when due, any unpaid balance
thereof and all interest l2enalties accruing thereon shall be an automatic lien on any parcel or
property affected thereby. Such liens shall be superior and paramount to the interest on such
parcel or property of any owner, lessee, tenant, mortgagor or other person except the lien of
county taxes and shall be on a parity with the lien of any such county taxes. In the event that any
such fees, rates or charges shall not be paid as and when due and shall be in default for thirty
days or more the unpaid balance thereof and all interest accrued thereon, together with attorneys
fees and costs, may be recovered by the District in a civil action, and any such lien and accrued
interest may be foreclosed or otherwise enforced by the District by action or suit in equity as for
the foreclosure of a mortgage on real property.
Q. No Free Service.
No water, or-sewage disposal, or 10 water service shall be furnished or rendered free of
charge to any person, firm, corporation or governmental body. Each and every County agency,
department, or instrumentality which uses such service shall pay therefore at the rates fixed by
this Ordinance.
R. Separate Connections For Each Separate Unit.
1. Unless authorized by the District, each dwelling unit whether occupying
one or more lots and whether it shall occupy any lot or parcel jointly with any
other dwelling unit shall be considered a separate unit for the payment of the
water, and-- sewage disposal, __ and lO water rates and charges, and separate
connections will be required for each of such dwelling units.
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2. When a community of property owners Homeowners Association (HOA)
or Condominium association where District services are separately connected to
each property elects to have the District ,provide water service through a single
master meter, a formal written reouest shall be submitted to the District. The
District will provide details of the approved administrative process and
requirements that must be met to effect the requested change.
SECTION TWO: AMENDMENT TO SECTION TWO OF ORDINANCE NO. 2001-73$
AS AMENDED
Section Two is hereby amended as follows:
SECTION TWO - Submetering
2.1 A landlord who is a eustemer- a f property owner within the District and who provides
water, 10 water, and /or sewer service to rental units through a single master water meter shall,
under any of the following three circumstances, be exempt from the prohibitions contained in
Section 1.4, paragraph B.1 against the sale or disposition of District water. IQ water, and/or
sewer service:
A. A landlord may apportion the monthly charge for District water, IQ water, and/or
sewer service through the master meter equally among all rental units provided that the total
monthly charge to all rental units shall not exceed the landlord's actual cost for District water, IQ
water, and/or sewer service; or
B. A landlord may install submeters for each rental unit to #wk measure each unit's
usage of water service and then charge each unit according to its emaet measured usage: however
in no event shall the amount charged to all the rental units exceed the landlord's actual cost for
District water and/or sewer service. A landlord who installs submeters shall comply with the
requirements of Section 2.4, below and shall not recover more than his actual cost for District
water and/or sewer service dwetigh associated with the respective master meter and shall not pass
on to his tenants any of the capital or administrative cost incurred in the installation and
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monitoring of the submeters or the billing of tenants for their water IQ water.., and/or sewer
service usage; or,
C. A landlord may also provide water ,!Q water, and/or sewer service to rental units
through a single master water meter for no specific compensation provided that in no event shall
any landlord recover more than his actual cost for District waterQ water, and/or sewer service
from his tenants.
2.2 For any rental units which are under lease agreement as of the effective date of this
Ordinance, a landlord choosing to install submeters as provided in Section 24.4, paragraph B
above, shall not begin monitoring a rental unit's water usage_ and corresnonding billed sewer
flow where applicable for the purposes of charging a unit according to its actual water usage and
sewer until the expiration of the then existing term under such lease agreement. Upon renewing
an expired lease, or upon entering any new lease agreement with a tenant subsequent to the
effective date of this Ordinance, a landlord choosing to submeter shall fully disclose to the tenant
the landlord's ability to separately charge each rental unit for water. 10 water and sewer service
according to its eat metered water usage. Such disclosure shag must be in both of the
following forms: (1) oral representations by the landlord to the tenant at the time of negotiating
the lease and before either party has signed the lease .agreement, and (2) by a conspicuously
printed disclosure provision in the lease agreement specifically referencing the landlord's ability
to submeter pursuant to the terms of this Ordinance and initialed by the tenant.
2.3 Upon a tenant's written request, any landlord who exercises his privilege to recover his
actual cost for eel District water I water and/or sewer service shall provide to the tenant
documentation of the landlord's actual cost for District WaterQ water and/or sewer service as
well as documentation and a written explanation of the basis for any costs charged to the tenant
for waterLQ water and/or sewer service. Such documentation and written explanation shall be
provided within five (5) business days from receipt of the written request.
2.4 Furthermore, upon dispute of a water, IQ water, and/or sewer bill by a tenant in person, in
writing, by telephone, or in any other manner, a landlord shall, within five (5) business days of
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receiving notice of the tenant's dispute, pursue all of the following remedies in an effort to
resolve the dispute:
A. Reread the master meter and/or any submeter to verify the accuracy of the meter
reading process and the working condition of the meter(s);
B. If the working condition or accuracy of the master meter or any submeter is in
question after being reread, the landlord shall have the meter tested;
C. If after being tested the master meter or any submeter is found to be inaccurate or
otherwise defective, the District or the landlord, as the case may be, shall immediately repair or
replace the meter.
D. Provide documentation of current and past billing practices with respect to the
applicable rental unit for the period of the requesting tenant's occupancy;
E. Arrange a meeting with the tenant and the property manager or some other
representative of the landlord to discuss the billing process; X'7cND and
F. Any tenant whose request is unsatisfactorily addressed or who has exhausted the
above options without redress may bring suit in a court of competent jurisdiction to obtain relief
under Chapter 83, Florida Statues, the Landlord Tenant Act.
2.5 All submeters must ,,ehieve ne less .h roister within the accuracy standards as
currently nwt approved and used by the District for its own water meters. In addition, any
landlord installing submeters shall provide, where applicable, the following services, at the
landlord's expense, which either meet or exceed the level of service currently provided by the
District with respect to its water meters:
A. The landlord shall promptly, upon receiving notice, repair all submeter leaks;
B. The landlord shall promptly, upon receiving notice, replace any failed service
lines or associated components;
C. The landlord shall promptly, upon receiving notice, replace damaged or
deteriorated submeter boxes or lids, and shall, where applicable, lower or raise a submeter box to
grade as necessary;
D. The landlord shall, upon receiving a water quality complaint, check applicable
connections and flush applicable service lines;
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E. The landlord shall, upon receiving a low pressure complaint, check and test the
system to ensure proper operation:
F. The landlord shall locate and provide the location of all submeters and service
lines upon reasonable request by a tenant;
G. The landlord shall turn off applicable submeters in emergency situations;
H. The landlord shall read all submeters no less frequently than once a month;
I. The landlord shall replace all submeters that become stuck or difficult to read; and
J. The landlord shall notify the tenant of a potential leak upon reading a submeter
that reflects an unusually high usage.
2.6 The provision of water and/or IO water service through a single master meter by a
landlord as described in this section is deemed not to constitute the sale or disposition of water
and/or IQ -water service. The provision of sewer service as described in this section is deemed
not to constitute the sale or disposition of sewer service.
2.7 Any condominium association or Homeowners Association (HOA) that is a customer of
the District and provides water and/or sewer and /or IQ water service to condominium units or
single family homes /units through a single master meter may allocate the cost for such water
service among its members either by equal apportionment, installation of submeters, or otherwise
provided that such allocation of cost is restricted to recovery of the condominium association's
actual cost for District water and/or sewer service and/or 10 water and directly related
administrative or capital expenses incurred in recovering that cost. Upon a member's ATittcn
request, any condominium association or HOA that exercises its privilege under this exemption
from the prohibitions in Section 1.4, paragraph B.l to recover its actual cost for District water
and /or sewer and/or IQ water service and directly related administrative and capital expenses
incurred in recovering that cost shall provide to 4he each individual member documentation for
the condominium association's or HOA's actual cost for District water and/or sewer and/or I
water service as well as documentation and a written explanation of the basis for any costs
charged to the member for water and sewer service. Such documentation and written
explanation shall be provided with five (5) business days from receipt of the written request. The
MM
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provision of water service through a single master water meter by a condominium association or
HOA as described in this section is deemed not to constitute the sale or disposition of water
service. The provision of sewer service as described in this section is deemed not to constitute
the sale or disposition of sewer service. The provision of IQ water service as described in this
section is deemed not to constitute the sale or disposition of IQ water service.
2.8 Any landlord or condominium association or HOA that elects to install submeters shall
not charge a security deposit.
2.9 A landlord who is a property owner within the District and who owns multiple rental
units or lots, within a single parcel, shall only provide water and/or sewer and/or 10 Water
services through a single master water meter, unless an approved service exists prior to the
approval of this Ordinance. Property owners of record are responsible for payment of all
delinquent balances.
2.10 A landlord who is a property owner within the District and who provides water and/or
sewer and/or 10 water services throuah a single master meter to multiple rental units or lots
within a single parcel, and who sells anv of the units or lots such that thev become individual
parcels, shall be resyonsible for notifying the District of the transactions Separately metered
water services, and as appropriate sewer services and/or IQ water services are required to be
provided to each new property, resulting from the sale of such units or lots prior to the issuance
of Certificates of Occunation, or on change of ownership The District will provide details of the
approved administrative process and requirements that must be met to effect the requested
change.
SECTION THREE: AMENDMENT TO SECTION THREE OF ORDINANCE NO. 2001-
73, AS AMENDED.
Section Three is hereby amended as follows:
SECTION THREE - City of Naples Service Area.
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3.1 No extension of existing distribution water mains of the water system of the City of
Naples may be made within the District, without the prior, written
consent and approval of the governing board of the District, except that this Ordinance shall not
apply to the lands described in Section 3.4.
3.2 All applications for said distribution water main extensions shall be made in writing to
District staff who shall present said requests to the governing board of the District within thirty
(30) days of receipt thereof.
3.3 The governing board of the District may attach reasonable conditions to the. issuance of
permits for distribution water main extensions which conditions may include, but not be limited
to, provisions for payment of system development charges or impact fees which are, or may be
enacted by the Oe4ief- County.
3.4 The City of Naples Water Service Area Boundaries are as follows:
Beginning at the intersection of the easterly shoreline of the Gulf of Mexico with the southerly
City limit line of the City of Naples, easterly along said southerly City limit and the south
line of Section 27 Townshin 50 south Range 25 east, to the southeast corner of said Section 27
thence northerly along the easterly City limit line and the east line of said Section 27 to the
northeast corner of said Section 27, thence wester] ala the north line of Section 26
Township 50 south, Range 25 east to the northeast corner of said Section-26. thence northerly
Words Underlined are added; Words 8#u6k -Threa0 are deleted.
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- _
-
Ike
-
., .
-
IW-
-
Beginning at the intersection of the easterly shoreline of the Gulf of Mexico with the southerly
City limit line of the City of Naples, easterly along said southerly City limit and the south
line of Section 27 Townshin 50 south Range 25 east, to the southeast corner of said Section 27
thence northerly along the easterly City limit line and the east line of said Section 27 to the
northeast corner of said Section 27, thence wester] ala the north line of Section 26
Township 50 south, Range 25 east to the northeast corner of said Section-26. thence northerly
Words Underlined are added; Words 8#u6k -Threa0 are deleted.
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along the east line of Section 23, Township 50 south, Range 25 east to its intersection with the
southerly right -of -way line of Thomasson Drive; thence easterly along said southerly right -of-
way line of Thomasson Drive to its intersection with the range line between Range 25 east and
Range 26 east; thence northerly along said range line lying between Range 25 east and Range 26
east to the northeast corner of Section 13, Township 49 south, Range 25 east; thence westerly
along: the north line of Sections 13, 14, 15, 16 and 17, Township 49 south, Range 25 east to the
intersection of the north line of said Section 17 with the easterly shoreline of the Gulf of Mexico,
thence southerly along the meanders of the easterlv shoreline of the Gulf of Mexico to the point
of beginning.
SECTION FOUR: AMENDME NT TO SECTION FOUR OF ORDINANCE NO. 2001-
73, AS AMENDED.
Section Four is hereby amended as follows:
SECTION FOUR — Appendices for Rates, Fees and Charges
The Board of County Commissioners as Ex- officio Board of the Collier County Water-
Sewer District hereby adopts the Rates, Fees, and Charges as set forth in Schedule 1 through 7-5;
inclusive, appended hereto as Appendix A, which as of October 1, 2006, shall be imposed upon
all users of the District's services within the District's boundaries and
outside the District's boundaries subject to appropriate mutual agreements
. These
rates, fees, and charges may be changed from time to time by ordinances or by resolutions of the
Board of County Commissioners as Ex- officio Board of the Collier County Water -Sewer
District, provided the Board publishes, in a newspaper of general circulation in Collier County,
notice of an advertised public hearing with regard to the then proposed schedule amendments.
The proposed amendments (by County Ordinances or Board Resolutions) can be agendized on
the Board's regular agenda or on the Board's summary agenda subject to removal to the Board's
regular agenda.
Words Underlined are added; Words Stms1a4wevgh are deleted.
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SECTION FIVE: AMENDMENT TO SECTION FIVE OF ORDINANCE NO. 2001-
73, AS AMENDED.
Section Five is hereby amended as follows:
SECTION FIVE - Penalties.
Unless another penalty is specifically provided for, any person who violates any section
or provision of this Ordinance shall be prosecuted and punished as provided by Section 125.69,
Florida Statutes. Each day the violation continues shall constitute a separate offense.
Additionally, the Board may bring suit for damages or to restrain, enjoin or otherwise prevent the
violation of this Ordinance, the Special Magistrate or, in the Circuit Court of Collier
County.
SECTION SIX: AMENDMENT TO SECTION SIX OF ORDINANCE NO. 2001 -73,
AS AMENDED.
Section Six is hereby amended as follows:
SECTION SIX — Confidentiality
6.1 Confidential Information
A. Information and data on a user obtained from reports, questionnaires,
applications, and other material provided shall be available to the public or other governmental
agency without restriction unless the user specifically requests and is able to demonstrate to the
satisfaction of the District and County that the information is not "public record" under then
applicable law, and is clearly within an exemption outlined in the Florida Public Record Law of
the State of Florida, Chapter 119, Florida Statutes, or its successor in function.
B. Notwithstanding any of the provisions of this Article, nothing shall be construed
or interpreted to require the Gellier County or the District to violate any of the applicable public
records law(s). Any release of information or disclosure made by the County or District in order
to comply with such law should not give rise to a claim whatsoever.
Words Underlined are added; Words are deleted.
Page 28 of 29
Packet Page - 1824 -
6/11/2013
SECTION SEVEN: CONFLICT AND SEVERABILITY.
The provisions of this Article shall be liberally construed to effectively carry out its
purpose in the interest of public health, safety, welfare and/or convenience. If any section,
phrase, sentence or portion of this Ordinance is for any reason held invalid or unconstitutional by
any court of competent jurisdiction, such portion shall be deemed separate, distinct, and
independent provision, and such holding shall not affect the validity of the remaining portions
thereof.
SECTION EIGHT: INCLUSION IN THE CODE OF LAWS AND ORDINANCES.
The provisions of this Article shall become and be made a part of the Code of laws and
Ordinances of Collier County, Florida. The sections of the Ordinance may be renumbered or
relettered to accomplish such, and the word "ordinance" may be changed to "section ", "article ",
or any other appropriate word.
SECTION NINE: EFFECTIVE DATE.
This Ordinance shall become effective upon being filed with the Department of State.
PASSED AND DULY adopted by the Board of County Commissioners of Collier
County, Florida, this day of
ATTEST:
DWIGHT E. BROCK, CLERK
, Deputy Clerk
Approved as to form
and legal sufficiency:
Scott R. Teach
Deputy County Attorney
2013.
BOARD OF COUNTY COMMISSIONERS OF
COLLIER, FLORIDA, AS EX OFFICIO THE
GOVERNING BOARD OF THE COLLIER
COUNTY WATER -SEWER DISTRICT
By:
GEORGIA A. HILLER, ESQ.
CHAIRWOMAN?
Words Underlined are added, Words Stfuek -Thfoug are deleted.
Page 29 of 29
Packet Page -1825-
0
6/11/2013 17.C.
PUBLIC UTILITIES DIVISION
COLLIER COUNTY WATER -SEWER DISTRICT
UNIFORM BILLING, OPERATING AND REGULATORY STANDARDS ORDINANCE
APPENDIX A - FEES, RATES AND CHARGES
SCHEDULE 1 - DISTRICT -WIDE WATER AND WASTEWATER RATES Paee 1 of 3
1. WATER
Esistiag
Consumption Block (Thousands of Gallons)
Effective
Proposed Mow"
Effective
Effective
WATER SERVICE BASE A VAibABIbFT.3,, CHARGES
October 1. 2010
October 1, 2011
October 1, 2012
(Residential, Multifamily, Commercial,
5 /8"
3/4"
0 to 5
6 to 10
and Irrigation Only)
21 to 30
31 to 50
Over 50
Meter Size
0 to 5
6 to 10
I1 to 20
5/8"
3/4"
$17.63
$17.63
$17.63
1
17.63
17.63
17.63
1 -1/4"
38.92
38.92
38.92
21 to 40
49.28
49.28
49.28
2„
74.20
74.20
74.20
3
116.48
116.48
116.45
4„
215.32
215 . 32
215.32
6
356.45
356.45
356.45
$1,
709.27
709.27
709.27
10"
1,]32.64
1,132.64
1,132.64
121,
2,049.94
2,049.94
2,049.94
Over 1,200
2,768.73
2,768.73
2,768.73
VOLUME CHARGE PER 1,000 GALLONS
1,001 to 1,500
1,501 to 2,500
Over 2,500
(Residential, Multifamily, Commercial
0 to 450
451 to 900
901 to 1.800
and Irrigation Only)
2,701 to 4,500
Over 4,500
Block 1
S2.42
$2.42
2,901 to 4,300
Block 2
Block 3
3.64
3.64
$2.42
Block 4
4.84
484
4.84
4.84
Block 5
6.05
6.05
6.05
Block 6
7.25
7.25
7.25
-Fort Lauderdale CPI
9.67
9.67
9.67
BLOCK RATE STRUCTURE
(Residential, Multifamily, Commercial
and Irrigation Only)
Packet Page -1826-
Consumption Block (Thousands of Gallons)
Meter Size
Block 1
Block 2
Block 3
Block 4
Block 5
Block 6
5 /8"
3/4"
0 to 5
6 to 10
11 to 20
21 to 30
31 to 50
Over 50
0 to 5
6 to 10
I1 to 20
21 to 30
31 to 50
Over 50
ill
0 to 12
13 to 25
26 to 50
51 to 75
76 to 120
Over 120
1 -114"
1-1/2"
0 to 20
21 to 40
41 to 80
81 to 120
121 to 200
Over 200
0 to 25
26 to 50
51 to 100
101 to 150
151 to 250
Over 250
2„
3 „
0 to 40
41 to 80
81 to 160
161 to 240
241 to 400
Ovr 400
e
4„
0 to 80
81 to 160
161 to 320
321 to 480
481 to 800
Over 800
6 „
0 to 120
121 to 250
251 to 500
501 to 800
801 to 1,200
Over 1,200
S „
0 to 250
251 to 500
501 to 1,000
1,001 to 1,500
1,501 to 2,500
Over 2,500
10"
0 to 450
451 to 900
901 to 1.800
1,801 to 2,700
2,701 to 4,500
Over 4,500
0 to 700
701 to 1,450
1,451 to 2,900
2,901 to 4,300
4 .301 to 7,000
Over 7,000
12"
0 to 1,075
1,076 to 2,150
2,151 to 4,300
4,301 to 6,450
6,451 to 11,000
Over 11,000
111 Adopted by Resel
}3j Rates to become effective with the first full billing cycle for service
rendered on and after
October 1st of each fiscal year indicated.
Rate adjustments represent the greater of i) 0.00% (no change);
or ii) 100% of the annual change in the Miami
-Fort Lauderdale CPI
as of April of the preceding fiscal year
less 2.4 %.
Packet Page -1826-
PUBLIC UTILITIES DIVISION
COLLIER COUNTY WATER -SEWER DISTRICT
UNIFORM BILLING, OPERATING AND REGULATORY STANDARDS ORDINANCE
APPENDIX A - FEES, RATES AND CHARGES
SCHEDULE 1 - DISTRICT -WIDE WATER AND WASTEWATER RATES Page 2 of 3
2. WASTEWATER
WASTEWATER SERVICE BASE ATV CHARGES
(Residential, Multifamily, and Commercial)
Meter Size
5/8"
3/4"
V
1 -114"
1 -1/2"
2„
3"
4"
6"
8"
10"
12"
VOLUME CHARGE PER 1,000 GALLONS
(Residential, Multifamily, and Commercial)
All UsaaLffi
6/11/2013 17.C.
Existing
�14ont4y`-Retes-f l}
Effective
Effective
Effective
October 1, 2010
October 1, 2011
October 1, 2012
$26.94
$26.94
$26.94
26.94
26.94
26.94
61.25
61.25
61.25
78.52
78.52
78.52
118.51
118.51
118.51
187.26
187.26
187.26
347.60
347.60
347.60
576.40
576.40
576.40
1,148.69
1,148.69
1,148.69
1.835.65
1,835.65
1.835.65
3,291.09
3.291.09
3,291.09
4,877.93
4,877.93
4.877.93
$3.79
$3.79
111,4depted by Resolution No. 2010 469.
f2*Rates to become effective with the first full billing cycle for service rendered on and after October 1st of each fiscal year indicated.
Rate adjustments represent the greater of. i) 0.00% (no change); or ii) 100% of the annual change in the Miami -Fort Lauderdale CPI
as of April of the preceding fiscal year less 2.4 %.
f3j- Monthly individually metered residential usage charges are capped at 15,000 gallons.
Packet Page -1827-
$3.79
6/11/2013 17.C.
PUBLIC UTILITIES DIVISION AWM
COLLIER COUNTY WATER -SEWER DISTRICT
UNIFORM BILLING, OPERATING AND REGULATORY STANDARDS ORDINANCE
APPENDIX A - FEES, RATES AND CHARGES
SCHEDULE 1 - DISTRICT -WIDE WATER AND WASTEWATER RATES Page 3 of 3
3. Fire Systems (Dedicated and Compound):
(a) Fire Meter
(i) Fire Service meter size will refer to the largest diameter meter register
installed for fire protection.
(ii) Fire Service meter connections that have consumption of 6.000 gallons or
more in in any one billing period are deemed to
have provided domestic or other water usage and shall be billed according
to regular water monthly availability and usage charges as described
herein.
(b) Volume Charge
(i) Per 1,000 gallons
4. Water Restriction Surcharge:
Percent Reduction Goal Flow Charge Rate
Water Shortage Phase* In Overall Demand Adjustment Percentage
Phase 2 - Severe 30% 15%
Phase 3 - Extreme 45% 30%
Phase 4 - Critical 60% 40%
* Per the South Florida Water Management District (SFWMD) Water Shortage Plan
Pursuant to Chapter 40E -21 of the Florida Administrative Code (FAC)
The surcharge will be applicable to the volume charge for all single family and multi-
family residential accounts for all consumption greater than Block 2, to non - residential
accounts for all consumption greater than Block 1, and to irrigation accounts only for all
consumption. The Block Structures are specified in Section One above. The surcharge is
not assessed against the service availability charge.
The water restriction surcharge will start on the first billing cycle of the month following
the imposition of the restrictions. The surcharge will cease on the first billing cycle of the
month following the revocation or lifting of the restrictions.
Packet Page -1828-
6/11/2013 17.C.
p Rates 121
Effective Effective rffectiv. FffecAh,
WATER SERVICE AVAII 4RH 11--i CHARGES
�.- _ 527.&7 s3e.a2 633.36
69 98 - 631& q4L" l-7.a8
iz 448 6& _ 1 r 270 x.79
48610 - 496 2& 24& �7 237 a6
379.65 - 3a9 49 42844 479 42
4- Wro 4 0 - 664.&9 l34.s&
144975 - 3,337,34 3,32!,47 4,46076
&= 2,865 39 - 2,46863 2,38548 2,624,83
(Residontial Multifamily, Commercial and IFFIgation Only
81eck 1 $4,5 -a
M..c, 2 5.57
$4 Z6
515
sb.23
6 43
65.75
l,Aa
M.0, 2 632
7.06
7.77
8.54
! !7
a"
9a8
9.89
W-W, 9 8.93
M.." .6 44,43 -
(Residential, Multifamily, rommefdal and Wigat4an Only
9688
31 69
4842
4216
43,3&
444&
MeH
SIW
4"
Packet Page -1829-
6/11/2013 17.C.
PUBLIC UTILITIES DIVISION
COLLIER COUNTY WATER -SEWER DISTRICT
UNIFORM BILLING, OPERATING, AND REGULATORY STANDARDS ORDINANCE
APPENDIX A - FEES, RATES AND CHARGES.;
SCHEDULE 32 - IRRIGATION QUALITY WATER RATES Page 1 of 1
Existing
Monthly Rates4n Proposed Monthly Rates [ -2 11
Effective Effective Effective
10/1/2008 10/1/2011 10/1/2012
SERVICE AVAILABILITY BASE CHARGE
Meter Size
5/8"
3/4"
1"
1 -1/2"
2"
3"
4"
6"
8"
10"
12"
VOLUMETRIC CHARGE PER 1,000 GALLONS
Customer Type:
Bulk
Pressurized
Pressurized and Distributed
$5.40
$5.64
$5.90
5.40
5.64
5.90
11.80
12.33
12.89
24.70
25.81
26.97
49.30
51.52
53.84
97.60
101.99
106.58
195.20
203.98
213.16
371.00
387.70
405.14
673.40
703.70
735.37
1,077.65
1,126.14
1,176.82
1,605.20
1,677.43
1,752.92
$0.32
$0.33
$0.35
0.41
0.43
0.45
0.81
0.85
0.88
[11 Adopted by Resolution 2008 221.
[ -2 11 Rates to become effective with the first full billing cycle for service rendered on and after October 1st of each
fiscal year indicated.
Packet Page -1830-
6/11/2013 17.C.
PUBLIC UTILITIES DIVISION
COLLIER COUNTY WATER -SEWER DISTRICT
UNIFORM BILLING, OPERATING AND REGULATORY STANDARDS ORDINANCE
APPENDIX A - FEES, RATES AND CHARGES
SCHEDULE4 3 - METER TAPPING CHARGES AND CROSS CONNECTION CONTROL
DEVICE CHARGES Page 1 of 1
Meter Installation Charges (Tapping Fees)
1. Meter Installation Charges to be paid to the District shall be as follows:
Meter size meter tapping charges:
Summary of Meter Tapping Charges
With Service Line Installation Charge (1)
Meter Size Effective October 1, 2008 Effective October 1, 2010
3/4 inch $779.00 $779.00
1 inch
11/2 inch
2 inch
$827.00
$940.00
$1,213.00
$827.00
$940.00
$1,213.00
Summary of Meter Tapping Charges
Without Service Line Installation Charge (1)
Meter Size Effective October 1, 2008 Effective October 1, 2010
31 inch $257.00 $257.00
1 inch $270.00 $270.00
11/2 inch $347.00 $347.00
2 inch $410.00 $410.00
Cross Connection Control Device Charges (Formerly known as Backflow Device)
2. Cross Connection Control Device Charges to be paid to the District shall be as follows:
Reduced Pressure Zone Device Charges
Meter Size Effective October 1, 2008 Effective October 1, 2010
3/4 inch $247.00 $247.00
1 inch $270.00 $270.00
1 1/2 inch $375.00 $375.00
2 inch $433.00 $433.00
(1) Typical costs where the District performs all work. Actual invoice costs will be charged for work performed by
subcontractors.
Packet Page -1831-
PUBLIC UTILITIES DIVISION
COLLIER COUNTY WATER -SEWER DISTRICT
UNIFORM BILLING, OPERATING AND REGULATORY STANDARDS ORDINANCE
APPENDIX A - FEES, RATES AND CHARGES
SCHEDULE 5.4 - EQUIPMENT, LABOR AND ADMINISTRATIVE CHARGES Page I of 1
DESCRIPTION
(1) Equipment (Per Hour Rates):
Summary of Equipment, Labor and Administrative Charges
Effective October 1, 2008 Effective October 1, 2010
Rehab & Electrician's Truck
$77.00
$77.00
Crew Truck
$51.00
$51.00
Vactor Truck
$207.00
$207.00
Camera Truck
$155.00
$155.00
Boom Truck
$103.00
$103.00
20 Yard Dump Truck
$72.00
$72.00
10 Yard Dump Truck
S41.00
$41.00
Pumper Truck
$207.00
$207.00
Track Hoe (Big or Small)
$51.00
$51.00
Back Hoe
$67.00
$67.00
Olympian Generators
$62.00
$62.00
Dewatering System
S41.00
541.00
4" Trash Pump
S10.00
$10.00
Mud Hog
$15.00
$15.00
Trailer
S46.00
$46.00
Signs, Barricades and /or Traffic Board
$103.00
$103.00
Road Saw and /or compactor
$15.00
$15.00
Miscellaneous Small Equipment
$5.00
S5.00
Soft Dig Truck
N/A
$100.00
Portable Lights
N/A
$25.00
Bucket Truck
N/A
$125.00
Pickup Truck
N/A
$40.00
(2) Labor (Per Hour Rates):
Utility Technician
S31.00
$27.00
Supervisor
$41.00
$34.00
Crew Leader
N/A
$29.00
Senior Crew Leader
N/A
$30.00
Maintenance Specialist
N/A
$28.00
Safety Coordinator
N/A
$38.00
SCADA Operator
N/A
$30.00
GIS Technician
N/A
$32.00
Odor Control Specialist
N/A
$32.00
Parts Manager
N/A
$30.00
Parts Clerk
N/A
$26.00
Equipment Operator
N/A
$26.00
(3) Administration (Per incident)
15% or $300; whichever is
15% or $300; whichever is
smaller
smaller
4 Parts
Actual Cost
Actual Invoice Cost
(5) Sub - contractors
Actual Cost
Actual Invoice Cost
(6) Right of Way Permits
Actual Cost
(7) Laboratory Tests (Per test)
S25.00
Packet Page -1832-
6/11/2013 17.C.
1
6/11/2013 17.C.
PUBLIC UTILITIES DIVISION
COLLIER COUNTY WATER -SEWER DISTRICT
UNIFORM BILLING, OPERATING AND REGULATORY STANDARDS ORDINANCE
APPENDIX A - FEES, RATES AND CHARGES
SCHEDULE 6 5 - MISCELLANEOUS CHARGES Page 1 of 1
DESCRIPTION
New Accounts- including Property Change of Ownership
Turn Off -Turn On at Owner's Request
Meter Re -Read (if different - charge is $0)
Meter Data Log Analysis
Meter Test:
Onsite Test (more than 3% error - charge is $0)
Offsite Bench Test (more than 3% error - charge is $0)
Meter Lock
Meter Unlock, 2nd and Subsequent Events
Meter Unlock after normal busines hours
Meter Pull
Meter Removal
Discontinuance of Service - Meter Removal
Illegal connection
Convenience Fee - Credit Card
Temporary Meter Deposit
Duplicate Bill Processing Fee
Non - Sufficient Funds (NSF) Processing Charge
Summary of Miscellaneous Charges
Effective October 1, 2010 Effective October 1, 2011
$28.00 $28.00
$50.00 $50.00
$50.00 $50.00
$50.00 $50.00
$140.00
$140.00
$250.00
$250.00
$55.00
$55.00
$55.00
$55.00
$100.00
$100.00
$110.00
$110.00
Actual time and material cost
Actual time and material cost
Actual time and material cost
Actual time and material cost
Actual time and material
Actual time and material cost,
cost, plus average
plus consumption * *, plus a
consumption, plus a $300.00
$300.00 fine
$0.00
$0.00
$1,000.00
$1,000.00
$2.00
$2.00
per Actual Bank Charge
per Actual Bank Charge
assessed plus Admin fee of
assessed plus Admin fee of 5%
5% of the amount or $100,
of the amount or $100,
whichever is smaller
whichever is smaller
Cost of Processing for Refunds and Final Bills $10.00
Late Payment Penalty 5% of unpaid balance 5% of unpaid balance
Vehicle Parked Over Meter Charge $60.00 $60.00
Removal of Landscaping to Aaccess Mmeter and
cross connection control device $80.00 $80.00
Septage Processing Charge/1,000 gallons $35.00 $35.00
Grease Trap Waste Charge /1,000 gallons $45.00 $45.00
- Consumption charges to be based on meter size, calculated by time connected, or average consumption, or 100,000 gallons
Packet Page -1833-
6/11/2013 17.C.
ERG Wat
AM Fee Sehedu'e 4 C-,_
M-2 X9-13 2044 X915 3016
a fy 5548:89 5674.44 9760.96 5856:08 '8856:08 58564.8 X856 es
Feb- -y 534:77 687.41 772.85 856.08 856.08 856.08 856.08
Maveb 54474 642.06 794 74 556.08 8"-.08
Apm 557.7i 653.95 856:58 856.08
796:63 856.08 856:08 ss�es ss6-e8
570.6 665.84 808.53 856.08 856:98 856.08 856.08
583.65 677.73 820.41 856.08 856.08 856.08 856.08
j*iy 596.62 689.63 832.39 856.08 856.08 856.08 856:88
A-g-c 689.59 751:51 844.19 856.08 856:98 856.08 856.08
&- b- 622.06 713.40 856:88 856.08 856.98 856.08 85608
eetobe 635.53 725.29 856.08 856.08 856.08 856.08 856.08
Novembei 64830 737.18 956:99
856:08 856:98 856:e8 856:58
13eemb" 664-.4-7 749.07 856:88 856:88 956-.98 856:88 856:98
mtt! t U4 -14i 3m 2543
S421.60 5548.08 $581.76 8654:48
432.14 558.62 590.85 654.48
442.68 490.86 599.94 654.48
453.22 499.95 609.03 654.48
463.76 589.04 618.12 654.48
47430 518.13 672 654.9
484.84 527.22 63630 654.48
495.38 53631 645:39 65448
505.92 545.40 654.48 654.48
916.46 55449 654.48 654.48
527.00 56338 654.48 65448
53734 572:67 654.48 654:48
Packet Page -1834-
24" 2915 2916
$654.48 5654:48 5654 4S
654.48 65448 65448
654.48 65448 654.48
654.48 654.48 6�A•48
654.48 65448 654.48
654.48 654.48 65448
654.48 65448 654:48
654. �8 654.48 654.48
6M.48 65448 654:48
654.48 654:48 654.48
65448 654.08 654:48
654.48 Gca.au tcA AG
6/11/2013 17.C.
UBCS CUSTOMER ACCOUNT ADJUSTMENT PROCEDURES
PROCEDURES FOR EVALUATING AND APPLYING ADJUSTMENTS
TO COLLIER COUNTY WATER -SEWER DISTRICT CUSTOMER ACCOUNTS
COLLIER COUNTY WATER -SEWER DISTRICT UNIFORM BILLING, OPERATING AND
REGULATORY STANDARDS ORDINANCE — Ordinance No. 2013 -XX
SECTION 1. 3District Rates, Fees and Charges other than Monthly User Fees.
G. Adjustments
1. Any debit or credit adjustments for any District service can only be made as the result of a
documented and approved procedure. example. The " edufe f r adjusting eusteffie=
3
2. Debit and er-edit adjustments identified in doeumented and approved pr-eeedur-es shall be
2. Debit and /or credit adjustments for District errors and omissions should be applied to the
account or refunded, if appropriate, and are subject to appropriate review and authorization.
The unexplained loss of metered water procedure approved by the Board of County
Commissioners on January 3, 2001 has been updated from time to time to incorporate the
evaluation of previously unidentified water loss situations. These changes have been approved
by the Public Utilities Division Administrator or his designee, and the County Attorney's Office,
and are included in the current version of this procedure at APPENDIX A.
The documented and approved procedure for debit and /or credit adjustments for unforeseen
situations (other than metered water loss), and District errors and omissions is included as
APPENDIX B.
This version of the procedures was approved by the Board of Collier County Commissioners at
their meeting on February 26, 2013
March 11, 2013
Packet Page -1835-
Page I of 8
6/11/2013 17.C.
UBCS CUSTOMER ACCOUNT ADJUSTMENT PROCEDURES
APPENDIX A
COLLIER COUNTY WATER -SEWER DISTRICT
PROCEDURE FOR ADJUSTMENT OF CUSTOMER ACCOUNTS
FOR EMERGENCY SITUATIONS INVOLVING LOSS OF METERED WATER
PURPOSE
The purpose of this Collier County Water -Sewer District ( CCWSD) procedure is to provide a
credit adjustment to the water, IQand /or sewer account of a customer who has experienced an
emergency situation involving the loss of metered water. The excess water metered will have
occurred as a result of conditions beyond normal and reasonable control of the customer or other
parties responsible for the use, care and maintenance of fixtures and devices that are a part of the
customer's water service system.
CONDITIONS
It is the customer's responsibility to promptly discover and stop the loss of water on the
customer's side of the meter. In addition, the customer is responsible for making arrangements
to repair or have repaired the fixture or device causing the water loss. There is no obligation for
the CCWSD to adjust accounts when the water has been metered properly. It is the CCWSD's
desire to encourage customers to make prompt and permanent repairs and to show consideration
for the unusual circumstance by sharing the cost of the billing charges resulting from the stated
conditions. Where the loss is believed to have been taken without the permission of the .
customer, however, it is the customer's responsibility to report to the local law enforcement
office.
CUSTOMER RESPONSIBILITY
1. The customer must provide information describing the emergency situation or
circumstances that resulted in the loss of water within 30 days of the disputed utility bill
invoice date. The information required includes the date the problem was discovered,
what action was taken to stop the loss of water, and the arrangements made for repairs.
2. The customer must provide a copy of the plumber's bill or receipts for materials
purchased if the customer made the repair him/herself, or a copy of the law enforcement
office theft report. These documents are needed to support the condition that the repair is
a quality job of a permanent nature.
ADJUSTMENT PROCEDURE
I. Within 30 days of receipt of the customer's plumber's bill, or receipts for materials
purchased, or confirmation on the field work order of a leak on the customer side together
with written confirmation from the customer that the leak has been repaired, a customer
service representative will complete an evaluation of the circumstances surrounding the
March 11, 2013
Packet Page -1836-
Page 2 of 8
6/11/2013 17.C.
UBCS CUSTOMER ACCOUNT ADJUSTMENT PROCEDURES
water loss. Where the customer submits a law enforcement office theft report only a
sewer adjustment will be considered.
2. The customer service supervisor will review the evaluation and determine whether an
adjustment is appropriate. If an adjustment is approved then the customer service
supervisor will request the accounting team to provide the adjustment calculation.
3. Upon completion, the calculation will be passed for review and approval before it is
forwarded to the billing team for application of the adjustment to the customer account.
Explanatory notes will be included on the next bill, or a letter explaining the adjustment
will be forwarded to the customer.
4. Using the following guidelines, the accounting team will calculate the adjustment.
Where the water has not returned to the sewer system
The adjustment shall be:
1. 50% of the amount in excess of the previous twelve (12) months average billings for
water volume charges for the first bill involving the loss of metered water
and
2. 100% of the amount in excess of the previous twelve (12) months average billings for
wastewater volume charges, for the first bill involving the loss of metered water and
other bills that can be attributed to the leak, for the following conditions or similar
situations:
• Burst pipes or underground leaks
• Irrigation system leaks
• Faulty water heaters or pressure reducing valves, and
• Faulty pool auto fill devices and pool leaks
Where the loss is for IQ water only, the adjustment will be:
1. 50% of the amount in excess of the previous twelve (12) months average billing's for IQ
water volume charges for the first bill involving the loss of metered IQ water
Where a property owner accidently leaves a hose running, or has a similar incident that is not the
consequence of a leak or fault, or as a result of a reported theft of water, 100% of any sewer
charges over the previous 12 months average billings will be credited.
Where the previous 12 months includes one or more months of higher disputed consumption,
this should not be included in the average calculation as this would unfairly distort the average.
In this situation include months beyond the twelfth month to offset the high consumption
months.
In no instance will the total credit adjustment of 50% of the amount in excess of average billing's
for water volume charge exceed $250.00.
Where new sod has been laid or new landscaping planted, and we have invoiced confirmation of
the purchase, 100% of the amount in excess of the previous twelve (12) months average billings
March 11, 2013
Packet Page -1837-
Page 3 of 8
6/11/2013 17.C.
UBCS CUSTOMER ACCOUNT ADJUSTMENT PROCEDURES
for wastewater volume charges, can be credited for each consecutive month of the additional
watering, for a period of 30 days from the planting.
NOTE: The maximum wastewater volumetric charge for individually metered residential
property shall be 15,000 gallons per month.
Where the water has returned to the sewer system:
The adjustment, for the first bill involving the loss of metered water, shall be:
1. 50% of the amount in excess of the previous twelve (12) months average billings for
water volume charges
and
2. 50% of the amount in excess of the previous twelve (12) months average billings for
waste water volume charges will apply
The above shall apply for the following conditions or similar situations:
• leaky toilet
• running faucet
• or other internal plumbing fixture
When twelve month average not available
If a full twelve (12) month average is not available, because we do not have 12 reads..
each ___aa= h ..he_e we i, a, the average shall be established as follows:
Residential, individually metered - no credit shall be applied until a minimum three month
average has been accumulated through normal usage Where more than three months of normal
usage are available, but less than twelve all applied monthly consumption shall be used to
determine the average.
ten thousand five hundfed (10,500) gallens, founded devffi te 10, defified aS efte (I) FEttIiVftIeflt
whiek is the number- of days in a fiermal billing '_
Residential, master metered — the adjustment will depend on where the water loss occurred.
Wherever the loss point is identified the adjustment will be based on the number of units on the
loss side. Generally the square footage of a unit should be available from the Property Appraiser,
HOA, or Property Management Company.
Number of Units (see table below) X ERC rate X 350 gallons X 30 (rounded down)
Unit sizes . ft.1
ERC rate
0 to 750
0.33
751 to 1,500
0.67
1,501 or more
1.0
March 11, 2013
Packet Page -1838-
Page 4 of 8
6/11/2013 17.C.
UBCS CUSTOMER ACCOUNT ADJUSTMENT PROCEDURES
Commercial - the adjustment will depend on where the water loss occurred. Wherever the loss
point is identified the adjustment will be based on the square foot of office or retail space
affected on the loss side. Generally the square footage should be available from the Property
Appraiser, Engineer of Record, or Property Management Company.
Offices: Number of square feet X 0.15 gallons X 30 (rounded down)
Retail: Number of square feet X 0.1 gallons X 30 (rounded down)
GENERAL INSTRUCTIONS
A. No water adjustment shall be made for any period beyond the initial billing period in
which the excessive consumption was identified. Not more than one (1) adjustment for
an excessive water bill caused by the same condition shall be made within a period of one
(1) year per customer.
B. All a�ustments for water loss will be calculated at Block 1 rates for the applicable meter
size beyond which the loss occurred.
C. Calculation of any adjustment will be made by the accounting team on a form provided
and shall include a complete and adequate description of the problem and justification for
the adjustment. A copy of the adjustment
D. The review and approval of all adjustments will be in accordance with the table of
authorities included at APPENDIX C
E. Once the adjustment has been made to the customer's account, the customer will be
notified by a customer service representative via telephone and the adjustment with
explanatory notes will be included on the next utility bill.
IMPLEMENTATION
The Public Utilities Administrator, or his or her designee, shall be responsible for
implementation and interpretation of this procedure and is authorized to exercise the applicability
of this procedure in the various circumstances involving abnormal water usage or loss, in
accordance with the Collier County, Uniform Billing, Operating, and Regulatory Standards
Ordinance 2013 -XX, Section 1.3.G, as may be amended from time to time.
March 11, 2013
Packet Page -1839-
Page 5 of 8
6/11/2013 17.C.
UBCS CUSTOMER ACCOUNT ADJUSTMENT PROCEDURES
EXHIBIT B
COLLIER COUNTY WATER -SEWER DISTRICT
PROCEDURE FOR DEBIT OR CREDIT ADJUSTMENT OF CUSTOMER ACCOUNTS
FOR UNFORSEEN SITUATIONS, ERRORS AND OMISSIONS
PURPOSE
The purpose of this Collier County Water -Sewer District ( CCWSD) procedure is to provide a
debit or credit adjustment to the water and /or sewer account of a customer where an unforeseen
situation has arisen or an error or omission by CCWSD has been identified. The situation will
likely have occurred as a result of meters or devices that are part of a customer's water service
system being incorrectly installed or not assigned to the customer account, the provided service
being incorrectly identified on the account, or the incorrect rate code being applied to the
account.
CONDITIONS
Situations may arise whereby CCWSD services have been provided to a property without
appropriate charges and fees being applied to the customer account. Furthermore these services
may have been provided to the property through one or more. changes of ownership of the
property. It is the customer's responsibility to promptly discover services that are being received
but not being billed. There is no obligation for the CCWSD to adjust accounts when the water
and /or sewer services have been metered and charged properly. Also, fixtures or devices may
have been installed incorrectly or have malfunctioned. It is the CCWSD's desire to make prompt
reimbursement for the unusual circumstance by fair apportionment of the cost of the billing
charges resulting from the stated conditions. Similarly it is the CCWSD's responsibility to
recover costs for services that have been provided but not correctly billed.
The Water -Sewer District is self - supporting through the customer fees received monthly for the
services provided. By virtue of the Special Act that created the District, Section 17 states:
Free water and sewer services prohibited. - No free water or sewer service shall be
rendered by the District and no discrimination shall exist in the fees, rates, and charges
for users of the same class.
Under the Florida Statute of Limitations, we have an obligation to all customers of the Water -
Sewer District to recover all back charges owed for up to four years.
March 11, 2013
Packet Page -1840-
Page 6 of 8
6/11/2013 17.C.
UBCS CUSTOMER ACCOUNT ADJUSTMENT PROCEDURES
CUSTOMER RESPONSIBILITY
1. Should a customer discover that an unforeseen situation, error or omission has occurred
affecting their account, it is the customer's responsibility to contact Customer Service to
report the matter as soon as practicable.
ADJUSTMENT PROCEDURE
1. Upon discovery by CCWSD staff or notification of the situation, error or omission a
customer service representative or billing team member will evaluate the circumstances and
prepare an initial adjustment proposal.
2. The representative's supervisor will review the adjustment proposal. The supervisor will
send any adjustment proposals to their manager for review, as appropriate. [See authority
levels below]
3. The approved adjustment proposal will be passed to the accounting team for calculation.
4. Using the following guidelines, the accounting team member will calculate the adjustment.
GENERAL INSTRUCTIONS
A. Any debit or credit adjustment will reflect a fair assessment of any services not received
or services used where inadequate notification or awareness was afforded to the
customer.
B. Calculation of any adjustment will be made by the accounting team on a form provided
and shall include a complete and adequate description of the problem and justification for
the adjustment.
C. Calculation of any adjustment will be made by the accounting team on a form provided
and shall include a complete and adequate description of the problem and justification for
the adjustment. A copy of the adjustment
D. The review and approval of all adjustments will be in, accordance with the table of
authorities included at APPENDIX C
E. Once the adjustment has been made to the customer's account, the customer will be
notified by a customer service representative via telephone and the adjustment with
explanatory notes will be included on the next utility bill.
IMPLEMENTATION
The Public Utilities Administrator, or his or her designee, shall be responsible for
implementation and interpretation of this procedure and is authorized to exercise the applicability
of this procedure in the various circumstances involving abnormal water usage or loss, in
accordance with the Collier County, Uniform Billing, Operating, and Regulatory Standards
Ordinance 2013 -XX, Section 1.3.G, as may be amended from time to time.
March 11, 2013
Packet Page -1841-
Page 7 of 8
6/11/2013 17.C.
Packet Page -1842-
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Packet Page -1842-
6/11/2013 17.C.
26D D Friday, May 31, 2013 30 NAPLES DAILY NEWS
oaten IVldy zz, , LU LS ui ule auUVe ac- I uerK urCWL l.ourL
NOTICE OF INTENT TO CONSIDER ORDINANCE
Notice is hereby given that on .Tuesday, June 11, 2013, in the Boardroom, 3rd Floor,
Administration Building, Collier. County Government Center, 3299 East Tamiaml
Trail, Naples, Florida, the Board of County Commissioners will consider the enact-
ment of a County Ordinance. The meeting will commence at 9:00 A.M. The title of
the proposed Ordinance is as follows:
AN ORDINANCE AMENDING ORDINANCE NO, 2001 -73, AS AMENDED, KNOWN AS
THE COLLIER COUNTY WATER -SEWER DISTRICT UNIFORM BILLING, OPERATING
AND REGULATORY STANDARDS ORDINANCE, BY AMENDING SECTION ONE,
DISTRICT RATES, FEES, CHARGES AND REGULATIONS; SECTION TWO,
SUBMETERING; SECTION THREE, CITY OF NAPLES SERVICE AREA; SECTION FOUR,
APPENDICES FOR RATES, FEES AND CHARGES; SECTION FIVE, PENALTIES; AND
SECTION SIX, CONFIDENTIALITY; PROVIDING FOR CONFLICT AND SEVERABILITY;
PROVIDING FOR INCLUSION INTO THE COLLIER COUNTY CODE OF LAWS AND
ORDINANCES; AND PROVIDING AN EFFECTIVE DATE.
Copies of the proposed Ordinance are on file with the Clerk to the Board and are
available for inspection. All interested parties are invited to attend and be heard.
NOTE: All persons wishing to speak on any agenda item must register with the
County administrator prior to presentation of the agenda item to be addressed.
Individual speakers will be limited to 3 minutes on any item. The selection of an in
dividual to speak on behalf of an organization or group is encouraged. If recog-
nized by the Chairman, a spokesperson for a group or organization may be allotted
10 minutes to speak on an item.
Persons wishing to have written or graphic materials included in the Board agenda
packets must submit said material a minimum of 3 weeks prior to the respective
public hearing. In any case, written materials intended to be considered by the
Board shall be submitted to the appropriate County staff a minimum of seven days
prior to the public hearing. All material used in presentations before the Board
will become a permanent part of the record.
Any person who decides to appeal a decision of the Board will need a record of the
proceedings pertaining thereto and therefore, may need to ensure that a verbatim
record of the proceedings is made, which record includes the testimony and evi-
dence upon which the appeal is based.
If you are a person with a disability who needs any accommodation in order to par-
ticipate in this proceeding, you are entitled, at no cost to you, to the provision of
certain assistance. Please contact the Collier County Facilities Management Depart-
ment, located at 3335 Tamiami Trail East, Suite #101, Building W, Naples, Florida
34112, (239) 252 -8380. Assisted listening devices for the hearing impaired are avail-
able in the County Commissioners' Office.
BOARD OF COUNTY COMMISSIONERS
COLLIER COUNTY, FLORIDA
GEORGIA A. HILLER, ESQ., CHAIRWOMAN
DWIGHT E. BROCK, CLERK
By: Martha Vergara, Deputy Clerk
May �1 2013 Nn. 1991021
Packet Page -1843-